youngmon/atlassian-qna huggingface dataset:
Recovery link never arrives
Asked by James Sy:

Hello, my colleague is trying to reset his password for confluence but the recovery link never arrives. What should we do when this happens? Can someone help us with this issue?

The email address that is not receiving the recovery link is dillinthai@poundex.com

[@Theodora Boudale](/t5/user/viewprofilepage/user-id/3962105) can you please help me check if he's in the suppression list? Thanks

I wonder if I will get an answer or help on this...


Answers:
author: Barbara Szczesniak
body: [@James Sy](/t5/user/viewprofilepage/user-id/5445435) Have you tried unsuppressing the email from your side, as described in this article: <https://community.atlassian.com/t5/Jira-Software-articles/Unsuppress-invitation-emails-with-one-click/ba-p/2230952>, which was linked in the question [@Humashankar VJ](/t5/user/viewprofilepage/user-id/5409474) linked to.

It is posted under Jira Software, but it's something you do in admin.atlassian.com, so I think it can be done for any application.

This community is basically users helping other users; tagging someone from Atlassian who helped on a related question does not necessarily mean that person is available to assist you.

comments: author: James Sy
body: [@Barbara Szczesniak](/t5/user/viewprofilepage/user-id/5187859) Thank you for replying. Unfortunately, it didn't work. My colleague wasn't able to receive an email by resending invite. It's still suppressed. I wonder why Atlassian Team isn't checking my case.


author: Humashankar VJ
body: Hi [@James Sy](/t5/user/viewprofilepage/user-id/5445435)

It could be in suppression list.

Please find one other use case like this - [Solved: Recovery link never arrives (atlassian.com)](https://community.atlassian.com/t5/Confluence-questions/Recovery-link-never-arrives/qaq-p/2264978)

Hope this helps - Happy to help further!!  
Thank you very much and have a great one!

Warm regards

comments: author: James Sy
body: Yeah it could be that's why I'm waiting for them to answer. No luck so far


author: Humashankar VJ
body: Hi [@James Sy](/t5/user/viewprofilepage/user-id/5445435) - You will get help from direct Atlassian team on this for sure - have added an Atlassian member.

[@atlassian](/t5/user/viewprofilepage/user-id/3939016)


author: James Sy
body: How can it be solved when its still suppressed? I didn't get any help from Atlassian Team.


author: Humashankar VJ
body: Hi [@James Sy](/t5/user/viewprofilepage/user-id/5445435) - Keep us posted if you see some movement on this!!


author: James Sy
body: will do thanks for trying to help


Tags: cloud

confluence-cloud
how can I display the dependency between different teams
Asked by Clement Chen:

we got several teams on one project by different scope.

sometimes we have dependencies across teams.

how can I display this?

Thanks.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Clement Chen](/t5/user/viewprofilepage/user-id/5550187) and welcome to the community,

The answer is not that simple, since the way the project was setup is unknown to us :/

Using the "issue linking" jira feature could help you create dependencies among issues:

* <https://support.atlassian.com/jira-software-cloud/docs/link-issues/>
* <https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-linking/>

Let me know if the above helps.


Tags: cloud

jira-cloud
Automation: Smart Value to be used twice?
Asked by Merrin Fulton:

Using the Channel\> Portal \> using a request type we fill in a custom field of XYZ: New Starter (its a short text custom field and we fill in the name of the new starter)

In the automation - it recognises the request type a Task is created and the smart value successfully fills in the new starters name into the Summary of the new task. The automation then creates a load of subtasks.

For only some of the subtasks, I'd like to assign the subtask to that same smart value (the atlassian user will have been set up in advance).

The automation says it's run successfully (and the new subtask is indeed created. Brilliantly, the summary of the new subtask includes the new starter's name has the name but the assignee is Unassigned). I've checked and what was in the portal is the same as what's registered in Atlassian. eg. Joe Smith was entered and Joe Smith is a valid user.

Am using {{Issue.XYZ: New Starter}}

Any ideas what's wrong? Or can we not use the same smart value twice on the same subtask?

TIA


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Merrin Fulton](/t5/user/viewprofilepage/user-id/5547439) and welcome to the community,

Users usually work with account ids and not with names. So instead of trying to assign the issue based on the name, you should use their respective account id to assign it.

comments: author: Merrin Fulton
body: Hi Alex - thanks for the reply. When I choose an assignee from the drop down on the subtask within the automation - it works perfectly. Am trying to use the custom field to save time and hassle. Unfortunately going off to find the account id will take more time than to manually change it.


Tags: cloud

jira-cloud
Project Budget view in Plans/Dashboard or Filters.
Asked by darren_tan:

hi there,   

we would like to track budget for each project. we could create an estimated budget for a project but it ties with the epic/tasks. Can it be tied to the entire project itself? we have created an extra column and entered some numbers.   

How can I then see all my projects and budgets at the same time? Plans ? Dashboard?   

I want to do this without buying new apps from marketplace. Thanks.


Answers:
author: Danut M _StonikByte_
body: Hi [@darren_tan](/t5/user/viewprofilepage/user-id/5502021),

I'm afraid that you cannot display this info on your dashboards without an app. This is because, as far as I know, Jira does not provide gadgets that sums-up fields.

But if you decide to reconsider the option of using an app, be aware that the **Pivot Table \& Pivot Chart** gadget offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app can be your perfect solution to display project budgets because it can sum-up the values of the numeric fields of the issues. The app requires a payed subscription, but it has a **1 month free trial**.

See some examples:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337537iF1612EF27C9439E8/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337538i175D0C3B136C6B34/image-size/large?v=v2&px=999 "image.png")

Hope this helps.

Danut.


Tags: cloud

jira-cloud
como importa issues
Asked by ELy:

como puedo importar issues desde jira, ya no veo la opci?n de importar issues


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please go to Settings \>\> System \>\> External system Import. Select 'CSV' import.![Screenshot 2024-07-23 at 12.28.50?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337205i43513C74ABE1937B/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 at 12.28.50?PM.png")


author: Vikrant Yadav
body: Hi [@ELy](/t5/user/viewprofilepage/user-id/5550035) Welcome to Atlassian Community!

Import issue from CSV option is available in Filters tab/ Issue Search page :

![Screenshot 2024-07-23 at 12.05.56?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337198iB96153E769752252/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 at 12.05.56?PM.png")


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Login no esta activo en sistema
Asked by ELy:

no puedo entrar a atlassian university, al momento de querer acceder me manda un warning indicandome que el login que ingrese no esta activo en su sistema.

Quiero certificarme pero no me deja entrar al entrenamiento en atlassian university


Answers:
author: Jerrold - Empyra
body: Hi [@ELy](/t5/user/viewprofilepage/user-id/5550035)

Yes when we try to login the first time we will get this warning. To solve this you need go to the <https://support.atlassian.com/contact/#/> and you have to select partner program support after that you should be able to see option as access to the academy. Once you submit the request after few mins you will be able to login to the Atlassian university.

S?, cuando intentemos iniciar sesi?n por primera vez, recibiremos esta advertencia. Para resolver esto, debe ir a <https://support.atlassian.com/contact/#/> y luego debe seleccionar el soporte del programa de socios si desea poder ver la opci?n de acceso a la academia. Una vez que env?e la solicitud, despu?s de unos minutos, podr? iniciar sesi?n en la universidad Atlassian.

Thank you.


Tags: atlassian-university

cloud

login
Unable to view or download attachments in JIRA
Asked by AmruthaVimalaRaghav:

Below is what happens when I try to open the tickets.  

![JIRAissue2.PNG](/t5/image/serverpage/image-id/337175iBDD450A8C787A264/image-size/large?v=v2&px=999 "JIRAissue2.PNG")![JIRAissue1.PNG](/t5/image/serverpage/image-id/337174i5A9645AFB0211C32/image-size/large?v=v2&px=999 "JIRAissue1.PNG")


Answers:
author: Rilwan Ahmed
body: Hi [@AmruthaVimalaRaghav](/t5/user/viewprofilepage/user-id/5549963) ,

Welcome to the community !!

Please check if any of the workaround fixes the issue. Usually this issue occurs when user directly paste the image files into the comment box.

1. Log out from jira, clear browser cache, re-login and check.
2. Do [hard refresh](https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache#:~:text=Chrome%20and%20Windows%3A,down%20Ctrl%20and%20press%20F5.) of the page and check.
3. Open ticket in old view  
   i.e. https://\<baseURL\>.atlassian.net/browse/\<Issue-KEY\>?oldIssueView=true

comments: author: AmruthaVimalaRaghav
body: Thank you [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) for the response. Above workaround apparently didn't help. But restart of a windows service ( Umbrella roaming client) followed by machine restart did resolve the issue.


Tags: cloud

jira-cloud
Story lost
Asked by Frank F Hu:

stories before 2022.12.31 are all lost. please help to find them.

jira board:

[https://wpb-jira.systems.uk.hsbc/secure/RapidBoard.jspa?rapidView=85813\&view=planning\&issueLimit=100](https://wpb-jira.systems.uk.hsbc/secure/RapidBoard.jspa?rapidView=85813&view=planning&issueLimit=100)


Answers:
author: Hans Polder
body: [@Frank F Hu](/t5/user/viewprofilepage/user-id/5549952) ,

Are you an admin of the Jira environment in question, or a 'regular' user?

Additionally: We don't have access to your environment. It seems to be on a self-hosted datacenter setup. It could be that your admin archived issues.


author: Fadoua
body: [@Frank F Hu](/t5/user/viewprofilepage/user-id/5549952)

Welcome to the Atlassian Community!

Did you try to run a JQL?

Best,

Fadoua


Tags: cloud

jira-cloud

jira-software
How to use Advanced Branching to create one issue for each unique (distinct) value?
Asked by yousefq:

I have multiple issues of type "X" that have a dropdown custom field called "FreelancerName"

and I want to create an issue for each unique FreelancerName value of issuetype = "X" and status = "in progress"

**My current implementation:**

- **Trigger**: Scheduled (every 2 weeks)

- **filter**: issuetype = "X" and status = "in progress"

-**Advanced branching**: for each smart value:

- Variable name: {{uniqueFreelancer}}

- Smart value: {{Issues.customfield_10154.distinct}}

- **Action**: Create new issue

The problem is that I cannot get it to create issues for each **unique (distinct)** freelancer value :(

**Example:**

I have **30** issues of issuetype "X" and status = "in progress"

only **5** unique FreelancerName values

I expected the automation to create **5** new issues.

Yet, it created **30** new issues

Would really appreciate your help.

and I apologies for my bad explanation of the problem.


Answers:
author: Trudy Claspill
body: Hello [@yousefq](/t5/user/viewprofilepage/user-id/5287041)

When you specify a JQL in the Scheduled trigger, then the actions that follow will be executed for each issue returned by that JQL.

I recommend that you take the JQL out of the trigger and instead add a Lookup Issues action to execute that JQL within the rule.

Depending on the frequency of the rule a given issue may be included in the JQL results again by subsequent executions of the rule. That could result in more issues being created than you intend.

Do you need to add some additional constraints so you don't get duplicates, like maybe a criteria to get only issues created later than the last time the rule ran?

And what if the value in the field changes, but you already created the additional issue based on the previous value? Do you want another issue created?

comments: author: Bill Sheboy
body: Hi [@yousefq](/t5/user/viewprofilepage/user-id/5287041)

Adding to Trudy's suggestions...

And then change your advanced branch to use the lookup issues as its input, iterating over the distinct values.

* trigger: scheduled, **with no JQL**
* action: lookup issues, with the JQL you originally had in the trigger
* advanced branch: over the values in {{lookupIssues.customfield_10154.value.distinct}}
  * action: create issue

*This assumes your custom field is a single-selection, option field.*

And FYI, I note you used the plural {{issues}} smart value. That one is only supported for Jira Server and Data Center versions of automation. Please use the Lookup Issues action instead for Jira Cloud.

Kind regards,  
Bill


author: yousefq
body: It Worked!!! Thanks Trudy and Bill!

Much appreciated


author: Trudy Claspill
body: I did leave that detail out, didn't I [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) ?

You always provide excellent additional details!


Tags: cloud

jira-cloud
Add Sprint to Feature when Stories attached are assigned to the Sprint
Asked by Meredith Halverson:

We have found that features are not added to new sprints even though the stories under then are on the next sprint. Is there a way to automate adding the feature to the same sprints the stories are assigned to?


Answers:
author: Trudy Claspill
body: Hello [@Meredith Halverson](/t5/user/viewprofilepage/user-id/4558433)

Welcome to the Atlassian community.

When you say Stories are "under features" do you mean you have renamed the native Epic issue type (the normal parent of a Story) to be "Feature"?

Or are you creating a relationship between a Story and a Feature issue type in some other way? Can you show us a screen image of a Feature with Stories under it?

There is nothing in Jira that automatically adds a "parent" issue to a sprint based on the child issue being added to a sprint.

Typically in Scrum methodology you assign items to a sprint based on your commitment to complete the entire item within that sprint. Are you adding all Stories under the Feature to one sprint, committing to completing the entire Feature in that sprint? If not, there is no reason to add the Feature to the sprint.

What problem are you trying to solve by adding the feature to a sprint?

comments: author: Meredith Halverson
body: I probably should have clarified that the stories are linked to the features since there is a limitation to hierarchy within Jira. I was able to populate the sprint into the linked feature, but is there a way to add it rather than replace what is already there? There may be 3 stories that make up a feature (in our world), and one might be in sprint 1 and the others in sprint 2, so I want to show the feature as being part of both sprints. Here is my current flow:![Flow.png](https://community.atlassian.com/t5/image/serverpage/image-id/337338iA62CAA844C5EDF7C/image-size/large?v=v2&px=999 "Flow.png")![Edit Item.png](https://community.atlassian.com/t5/image/serverpage/image-id/337339i56CB7C61EE300B3A/image-size/large?v=v2&px=999 "Edit Item.png")


author: Trudy Claspill
body: No, you can't do that.

An issue can be associated to only one Active or Planned sprint at a time.

Again I have to ask what problem are you trying to solve by associating the Feature to sprints? How do you use the Sprint information in the context of Features? There may be an alternate and better solution to solving your problem.


Tags: cloud

jira-cloud
Automation: Find the date difference between now and end of a sprint?
Asked by Michael Haywood:

**Goal:** Send a weekly automated message that says how many days are left in the sprint.

**Attempt to Solve:**

**{{now.diff(issue.created).weeks}}** works great [as spelled out in the documentation](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-difference---).

However, I'm unable to get a result when I'm trying to access the sprint end date of an issue.

Below is my workflow

![screenshot.png](/t5/image/serverpage/image-id/337147i658BF302DB4D2748/image-dimensions/457x527?v=v2 "screenshot.png")

I get a value for **{{now}}** and I get a value for **{{lookupIssues.get(0).customfield_100016.endDate.jiraDateTime}}**, but the 3rd audit log value that is doing the date diff is blank.

I tested doing **{{now.diff(lookupIssues.get(0).created).weeks}}** and it properly returned a value.

So why can't the Sprint End Date be used for the date diff?

Or is there a better way to reach the goal?


Answers:
author: Bill Sheboy
body: Hi [@Michael Haywood](/t5/user/viewprofilepage/user-id/1270541)

The sprint field in issues is a list field, containing 0-to-many values. Please try getting the specific entry you need.

If your current sprint has the latest date, you may find the difference for an example issue in the lookup issues result with this:

```
{{now.diff(lookupIssues.first.sprint.endDate.max).days}}
```

For the first issue in the lookup result, this will check all possible assigned sprints for that issue, finding the one with the largest end date value, using it for the diff() with now.

Kind regards,  
Bill

comments: author: Michael Haywood
body: Thanks [@Bill Sheboy](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1685313) . That did the trick! Do you know, is there a way to exclude weekends from the date diff?


author: Bill Sheboy
body: You may change the diff() units of measure from days to **businessDays** : <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-difference--->

That will be Monday - Friday, and does not use any site or project settings regarding non-working days or saved holidays.


author: Michael Haywood
body: perfect, thank you! you solved my problems


author: Michael Haywood
body: Thanks [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)


Tags: automation

cloud

jira-cloud
Clone/Copy Issue
Asked by Rebecca Pittman:

I've setup an automation for when an issue is transitioned to a specific status, a new ticket is created in the same project. The feature works with 1 issue - the created ticket does not display the correct form style. It also doesn't populate over the information from the previous ticket.

I'm not sure if the issue lies within how I configured the automation OR something else. Could someone perhaps assist me?  

<br />


Answers:
author: Clara Belin-Brosseau
body: Hello [@Rebecca Pittman](/t5/user/viewprofilepage/user-id/5549695)

If you're seeking for an easier way to **clone issues on an status transition** , you can try [our app Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2762056&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/automatically-copy-an-issue-during-a-workflow-stat?&utm_source=community&utm_medium=answer&utm_campaign=question_2762056&utm_keyword=CS&utm_vendorID=4952).

The app is for **free during 30 days** (and it stays free under 10 users).

Kind regards,

Clara


author: Luka Hummel - codefortynine
body: Hi [@Rebecca Pittman](/t5/user/viewprofilepage/user-id/5549695) and welcome to the community!

It looks like you're encountering issues with your automation setup in Jira. To ensure the cloned ticket retains the correct format and information, you could try our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2762056) app. Deep Clone offers extensive cloning capabilities, including preserving field values, comments, and attachments, ensuring the new issue matches your desired format.

You can also use your existing automation to [trigger a Deep Clone with a looping transition](https://documentation.codefortynine.com/deep-clone-for-jira/jira-automation#AutomationforJiraviaWorkflows-HowtoTriggerDeepCloneFromJiraAutomation(Company-managed)?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2762056).


author: Rebecca Pittman
body: And when I run the automation, this is the results. So it doesn't keep format:

<br />

![oopauto.png](https://community.atlassian.com/t5/image/serverpage/image-id/337150iAC748D122143851F/image-size/large?v=v2&px=999 "oopauto.png")


author: Rebecca Pittman
body: Here is the standard format our tickets have:   
![standardformat.png](https://community.atlassian.com/t5/image/serverpage/image-id/337149iDA2A871A7DCAD351/image-size/large?v=v2&px=999 "standardformat.png")


author: Rebecca Pittman
body: 1st pic is the automation rule: ![automation.setup.png](https://community.atlassian.com/t5/image/serverpage/image-id/337148i113EC03B77D5CFD9/image-size/large?v=v2&px=999 "automation.setup.png")


Tags: cloud

jira-cloud

jira-software
automation checking for more than one condition
Asked by Colleen Cosgrove:

I have set up automation that if a version is released, all tickets with that fix version in state of resolved get marked as closed. i would like to add an additional condition that they don't also have a fix version that is unreleased.... so if a ticket is fixed in version 1.1 and 2.1 but only 1.1 is released, it stays in resolved, when 2.1 is released it would move to closed. Any help in writing that condition?

What I currently have is attached... I want to add for issues fixed in the version if they have any other fix versions that are not released then transition

![Screenshot 2024-07-22 at 6.27.33?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337155i0B269C37C914AF96/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 at 6.27.33?PM.png")


Answers:
author: Trudy Claspill
body: Hello [@Colleen Cosgrove](/t5/user/viewprofilepage/user-id/5549661)

Welcome to the Atlassian community.

Whenever asking for help with an Automation rule, it will help us to help you if you provide screen images showing us the complete automation rule.

It should be as simple as adding this condition:

![Screenshot 2024-07-22 at 2.52.02?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337153iE4847AB8F536BC0F/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 at 2.52.02?PM.png")

comments: author: Colleen Cosgrove
body: I added to the original description


author: Trudy Claspill
body: If you add the condition I showed as another condition in your branch that should address your need.


Tags: cloud

jira-cloud