youngmon/atlassian-qna huggingface dataset:
Users cannot see children displays
Asked by Jannah Vander Houwen:

We use children displays on a number of pages. About a month ago, our users were suddenly unable to see the displays. As an admin, I can still see all of them. Everyone still has access to view the child pages, but the children display on the parent page is blank. We've tried removing the displays and re-adding them, having a non-admin user add the children display, but they are still blank. Has anyone else seen anything like this or have suggestions for other settings to check?


Answers:
author: James Dellow
body: You aren't being affected by this bug are you? <https://jira.atlassian.com/browse/CONFCLOUD-66969>

comments: author: Jannah Vander Houwen
body: Yes, I'm thinking that's likely the cause, thank you!!


Tags: cloud

confluence-cloud
How can I create confluence wiki page by email?
Asked by Bala Gopalan:

Is there an email handle scoped by a confluence space to which if I send an email it would create a wiki post?


Answers:
author: Ang?lica Luz
body: Hello Bala,

Welcome to Atlassian Community!  
Currently, it's not possible to create a page through email on Confluence.   
We have a feature request suggesting the implementation of this ability, but it's from 2004 and on June 28, 2019, our Product manager added a comment informing that there are no plans to implement it:  
- <https://jira.atlassian.com/browse/CONFCLOUD-1726>  
I've searched for add-ons and there is one that allows this ability, but it's only for Server:  
- [Send Email to Page](https://marketplace.atlassian.com/apps/21973/send-email-to-page?hosting=server&tab=overview)

Regards,  
Ang?lica


Tags: cloud

confluence-cloud
Pages tree
Asked by abir_ayadi:

Hi,

I want to display empty pages in an another color in the space's tree.

Can you help me please?

Thank you


Answers:
author: Thomas Schlegel
body: Hi [@abir_ayadi](/t5/user/viewprofilepage/user-id/2642569) ,

I've never heard of something like this. You can change the color in general with CSS like it is described here:

<https://community.atlassian.com/t5/Confluence-questions/how-can-I-change-page-tree-colors/qaq-p/618573>

but not conditionally depending on the content of the page.


Tags: confluence-server

server
Possible bug in rendering attached image pop-up/window
Asked by Jennifer Hemmens:

Hi everyone,

A colleague just pointed out that .png/,jpg/etc. images on a Confluence page no longer provide a pop-up with a zoom/enlarged version of the image when clicked on.

When you click on an image of this type, the page does start trying to load something, but never produces anything.

**Additional info:**

* We use Confluence Server Version 6.7.2.
* I specifically mean the pop-up that appears when clicking on an image attached to the page that is part of the text, and not accessing the image through page attachments.
* Draw.io diagrams and other attachments do load their pop-ups normally, so I don't think it's an internet security issue on our part.
* The problem occurs throughout Confluence, so it's a global issue and not just linked to a particular space.
* It seems to be a fairly recent development, it was working properly last week (so max. 5 days).
* The problem occurs in all browsers, which makes me doubt it has anything to do with browser settings.
* I noticed there may have been an update in our Confluence system (not instigated by myself or the other admins). I can't find any evidence of this in the Confluence system, but the reasons I think there may have been an update include:
  * My usually jam-packed notifications inbox is completely empty;
  * When I click on "Recently worked on", I'm no longer directed to the Dashboard but retrieve the pop-up I usually use a keyboard shortcut for.

What could be causing the problem? Could it simply be a bug?

Thanks in advance! :)


Answers:
author: Shannon S
body: Hello Jennifer,

Thank you for contacting us about this.

Back in March and April, we had two serious CVEs which required you to upgrade your instance of Confluence in order to ensure your instance is safe.

* [Confluence Security Advisory - 2019-03-20](https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html)
* [Confluence Security Advisory - 2019-04-17](https://confluence.atlassian.com/doc/confluence-security-advisory-2019-04-17-968660855.html)

For more details, have a look at my colleague Daniel's FAQ below:

* [Confluence CVEs and common questions](https://community.atlassian.com/t5/Confluence-articles/Confluence-CVEs-and-common-questions/ba-p/1062634)

In addition, your Confluence version of 6.7.2 will reach [End of Life](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html) in about 5 months.

I would recommend for your case to upgrade Confluence first to the latest version, to keep your site secure and to ensure that this isn't a bug that has already been fixed.

If you continue to have the same issue after the upgrade, please let us know.

Regards,

Shannon


Tags: attachment

confluence-server

image

pop-up

server

view

zoom
Cloud: somehow our user profile pages got renamed into part of their hex ID
Asked by Carsten Raddatz:

Something odd happened three hour ago. I was notified that in our cloud instance many users appear to have created a new Profile page in their Confluence personal space - and they haven't, users affected by this told me.

My Confluence user is affected as well. So my username "craddatz" shows fine as the title in the Atlassian People profile page. The URL for that page sits on our company.atlassian.net domain and shows /people/prefix:a-very-long-hexadecimal-id.

When I click on my personal space link from the avatar page lower left, I get to see the last changes I authored - which now includes a profile page listed as "User: al-id", where the "al-id" is hex and taken from the URL bit above, crated three hours ago. I did not create that page.

The corresponding page has that "User: al-id" as its title and shows:

Recently Updated {#toc-hId--1412557741}
---------------------------------------

* User 8ab44 about 3 hours ago ? created by Carsten Raddatz

None of our users re-created their own user profile page.

So the page itself appears to function as an alias for e.g. [https://company.atlassian.net/wiki/spaces/\~craddatz/overview](https://company.atlassian.net/wiki/spaces/~craddatz/overview) and the content shows fine, and the URI part with my name shows just fine.

The title of that page though contains "User al-id". Editing it gets me to [People /](https://company.atlassian.net/wiki/peopledirectory.action) [User al-id /](https://company.atlassian.net/wiki/display/~prefix:a-very-long-hexadecimal-id) [Pages](https://company.atlassian.net/wiki/spaces/~craddatz/pages)/ [Carsten Raddatz's Home](https://company.atlassian.net/wiki/spaces/~craddatz/overview) and I can't edit my own page's title.

None of us created their own page manually, and very likely nobody triggered a creation of that via JQL. A quick count reveals that some 19 users are affected, and we have no clue why all of this happened.

While this is far from tragic, quite a few people here were confused. Hope that the observed systematic behaviour, while erratic, helps to pinpoint what has been going on.

Any pointers?

Edit: some clarifications and JQL- and GDPR-related links - we found that there were GDPR-related changes and automated conversions that Atlassian did in the background: <https://confluence.atlassian.com/cloud/blog/2018/06/say-goodbye-to-usernames-in-atlassian-cloud> and [https://developer.atlassian.com/cloud/confluence/context-parameters/](https://developer.atlassian.com/cloud/confluence/context-parameters/?)


Answers:
author: James Dellow
body: Yes, that's right - this is for GDPR.

comments: author: Carsten Raddatz
body: Obviously, the GDPR changes are perfectly acceptable and an explanation is linked to - fine. The actually startling detail (unintentional user profile change) is filed as a bug: <https://confluence.status.atlassian.com/incidents/xx3084nmsk5b?_ga=2.73009429.702537397.1565093559-587820386.1529412002>


Tags: cloud

confluence-cloud
Adding a database after the fact.
Asked by westpfahl:

So I know I should not have done this, but I did I'm dumb.

I did the rookie mistake of creating our entire confluence platform and only using the internal database. Were having a few weird problems with Confluence so I wanted to run a upgrade anyways and I figured this would be a good time to migrate from the embedded database to an actual one.

I have seen [this](https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html) article however it requires you to have set up a 2nd server to migrate the data to? I'm currently running 6.12.3 and would also like to upgrade to 6.15.7. Would it be possible to just set up a database and when I run the upgrade copy the data that way?

And for anyone that might have an opinion, there are several options for databases that work with Confluence. Which one do you think would be the easiest to work with, especially given that our environment isnt huge. Its maybe 50 total pages and 90% text.


Answers:
author: Nic Brough -Adaptavist-
body: I would do it the other way around.

* Set up an empty database. If you have no preference, the order we usually recommend is Postgres first, as that's what Atlassian use most, then MySQL, Oracle third and MS-SQL last. BUT, if you have any "looking after a type of database" expertise in your organisation, use the one they are happiest to support for you. Having experts around to help is far more important than which one of the four might be "best".
* Export your data to XML
* Reconfigure Confluence to use the new database - it's in \<confluence home\>/confluence.cfg.xml file, and if you're unsure of the details to put in for the new database, a quick cheat is to run a new install somewhere else, select the new database and then check what has gone into the file on the database lines
* Import the data from XML into the new system

Then look at the upgrade!

comments: author: westpfahl
body: When you go through the upgrade procedure will it ask if you want to connect to database like when you first installed?


author: Nic Brough -Adaptavist-
body: No, the upgrade assumes the database will not move.

That's why I suggest moving database first - an upgrade is an intensive thing to do, and the internal database is not good at being loaded heavily!


author: Bill Bailey
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) is right. Best to do the DB migration first, and I would move step 2 to step 1 -- take a snapshot backup before doing anything. With that backup, you can always set up a new instance correctly on another server and import your backup (in case disastor strikes).


Tags: confluence-server

server
Is anyone unable to submit a support request ?
Asked by John Cuthbert:

I am getting the following when trying to submit a support request question

"We are no longer accepting support requests through this portal"

Has anything changed ? When I click on the link "Contact Atlassian Support" the page doesn't load. Anyone else have this issue ?


Answers:
author: Shannon S
body: John,

Welcome to Atlassian Community. It's nice to meet you.

That error reminds me a lot of the error you would get starting a few years ago when we stopped accepting support requests via email. Can you let me know if this is how you got that error?

I also haven't heard any issues about clicking Contact Atlassian Support, but the direct link is below and is currently loading for me:

<https://support.atlassian.com/contact>

Can you tell me if you're able to submit a request via that URL?

Regards,

Shannon


Tags: cloud

confluence-cloud
Compatability level when upgrading to Microsoft SQL 2017
Asked by Tom Birch Hansen:

We are running Confluence 6.15.2

We are now in the process up upgrading our MS sql server from 2012 to 2017.

What compatability level should we set the confluence database to when upgrading?

Currently it is set to level 100.

Regards

Tom


Answers:
author: Shannon S
body: Hello Tom,

Thank you for contacting us about this. You will want to be on level 110 or higher, per the following:

* [The Importance of Database Compatibility Level in SQL Server](https://www.sqlskills.com/blogs/glenn/database-compatibility-level-in-sql-server/)

I would recommend comparing the [Supported Platforms](https://confluence.atlassian.com/doc/supported-platforms-207488198.html) page to this. SQL 2012 is the lowest supported version, which applies to 110.

Let me know if you have any trouble with this.

Regards,

Shannon

comments: author: Tom Birch Hansen
body: Dear Shannon

Thank you for the reply. However I am still not sure what compatability level you recomment for Confluence. Can we safely set compatability level to 140 (sql 2017) without any issues with confluence?

Or could we run into performance issues as mentioned in the first link you provided regarding the cardinal estimator when setting compatability level higher than 110?

Regards

Tom


author: Shannon S
body: Hello Tom,

As I recommended, you will want to be on level 110 or higher. This should not cause any performance issues. Since 140 is SQL 2017, this one would also be fine to use.

I hope that's clear but do let me know if you have any further concerns about this.

Regards,

Shannon


author: Tom Birch Hansen
body: OK thanks. We will go for 140


author: Shannon S
body: You're welcome, Tom!

Let us know if you have any trouble.

Take care,

Shannon


Tags: confluence-server

server

sql

upgrade
How to search in child pages from parent page
Asked by Praveen V:

From ParentPage I have have hierarchy of two levels. These are for tracking inventory. All the child pages(leaf) contain a table with device and username (@xyz). I want to have a method to search if one particular user is using any of the devices in child pages.

Inventory(Parent)--\> Type of Device(1st level childpage)--\>ListOfDevices\&Users(2ndlevel childpage).


Answers:
author: Fabienne Gerhard
body: Hi [@Praveen V](/t5/user/viewprofilepage/user-id/3517583) - don't know if I'm getting you right - did you check out the [Page Tree Search Macro](https://confluence.atlassian.com/doc/page-tree-search-macro-163938353.html)?

This should work out perfect - put it on Parent Page and search for user. It's set automatically on parent page as root page.

comments: author: Praveen V
body: Page Tree Search Macro is just returning Child Pages if search keywords are matching with Page name


author: Praveen V
body: Its working if I give exact userId. But not with [@User](/t5/user/viewprofilepage/user-id/115298).


author: Fabienne Gerhard
body: Hi [@Praveen V](/t5/user/viewprofilepage/user-id/3517583) - did you try setting the filter 'Mentioning User' after the first result?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/63007i5236D5F94CDDC111/image-size/large?v=v2&px=999 "image.png") ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/63008iD3D6D407E407706F/image-size/large?v=v2&px=999 "image.png")

This should give the wanted result


author: Hua Soon SIM _Akeles_
body: We have simplified searching with [Canned Search for Confluence](https://marketplace.atlassian.com/apps/1217056/canned-search-for-confluence?tab=overview&hosting=datacenter) to allow contextual searching anytime anywhere. With Search in Child/Descendents/Space menu options, you can save the effort to edit the pages to add search macros.

![Search by Title in Children.gif](https://community.atlassian.com/t5/image/serverpage/image-id/199079iB7B720AB39E08929/image-size/large?v=v2&px=999 "Search by Title in Children.gif")

Check out our guide ([How to search within a group of pages](https://akeles.jira.com/wiki/spaces/CQL/pages/7273480197/How+to+search+within+a+group+of+pages)) for detailed steps


author: Fabienne Gerhard
body: Hi [@Praveen V](/t5/user/viewprofilepage/user-id/3517583) - sorry but that's ++not++ true. It's a perfect full working search which just gives you back a result according your Ancestors ID **AND**your search text - it leads you to a Result site where you are also able to filter your results.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/62505iE276E7D7B0BF705C/image-dimensions/499x131?v=v2 "image.png")


Tags: confluence-server

server
Is there a way to make calculations like Excel without plugin or add ons?
Asked by Nivedita:

Hi,

I would like to create a few excel based templates that involves basic calculations.

Is there a way to perform these calculations without add ons or plug ins?


Answers:
author: Shannon S
body: Hello Nivedita,

Thank you for contacting us. No, there is no way to make calculations in Confluence without an add-on.

Let me know if you have any further questions about that.

Regards,

Shannon

comments: author: Nivedita
body: Thanks much Shannon :)


Tags: atlassian-marketplace

calculation

cloud

confluence-cloud

ms-excel
Delete file from Space
Asked by Todor Plachkov:

Hello everybody,

there are few files that are uploaded to the Space and now I cannot delete them

The **Space Tools-\>Content Tools-\>Attachments** shows them, but the **Page-\>Attachment list** doesn't show them, so I can't delete them.

**Space Attachments:**

![Space Attachments.png](/t5/image/serverpage/image-id/62488i338BBEA80F694451/image-size/large?v=v2&px=999 "Space Attachments.png")

**The Page Attachment** (the page is the same as shown in the Space Attachments Page):

![Page Attachments.png](/t5/image/serverpage/image-id/62487i6513BBC74E1C2BD7/image-size/large?v=v2&px=999 "Page Attachments.png")

So, how can I delete them?

Best Regards, Todor.


Answers:
author: Todor Plachkov
body: Thank you for your suggestions.

I've just rebuild the Search Index, but the files are still presented in the Space attachments.

BUT, judging from their names they are part of the Scroll Office templates, because their names starts with SCRLL__...

I will try to remove them from this Add on.


author: Fabienne Gerhard
body: Pretty good guess thanks to [@JP _AC Bielefeld Leader_](/t5/user/viewprofilepage/user-id/1135065) - you should definitly try this [@Todor Plachkov](/t5/user/viewprofilepage/user-id/1183267) -\> have a look [on the documentation](https://confluence.atlassian.com/doc/content-index-administration-148844.html#ContentIndexAdministration-Rebuildingthesearchindex).


author: JP _AC Bielefeld Leader_
body: Hi,

just a guess: Did you try rebuilding the search index?


author: Todor Plachkov
body: The files are not in the Trash also :)

I can download the files from the **Space Tools-\>Content Tools-\>Attachments**, but I cannot delete them, because the only "Delete" button is in the Page Attachment list or the attachment macro, but the files are missing there :)


author: Fabienne Gerhard
body: Hi - but is it shown on the page itself? Pretty strange.... Did you have a look in the Space Tools -\> Content Tools -\> Trash? Maybe it was already deleted but not finally yet so that it's still ghosting around in space attachments.


author: Todor Plachkov
body: Hi,

when I type the file in the Search field, the only place that it emerges is in this page.

The problem is that the Space Attachments shows the file is in the Page, but when I open the Page, it is not showing these two files in the attachments list.


author: Fabienne Gerhard
body: Hi [@Todor Plachkov](/t5/user/viewprofilepage/user-id/1183267) - it looks like the attachments are part of a file list on the page. Did you try to search for attachment by name in whole system? Maybe it was linked from some other space.

Who is it shown in the file list?


Tags: confluence-server

server
Include Confluence in a Gitlab ci/cd
Asked by David_Tran:

Hello,

I am trying to include a curl script in gitlab yaml. I am currently working on the instruction on **my own bash for now** but I can't seem to make it work, though I could work using postman.

The API I would like to call is to "create/update an attachment" using the following curl :

curl -D- -u username:password -X POST -H "X-Atlassian-Token: nocheck" -F "file=@C:/directory/file.txt" "htttp:/confluence.mycompany.net/rest/api/content/12345/child/attachment"  

And I have an error response "500 internal server error".  

Could you help me please ? Thanks in advance.


Answers:
author: Shannon S
body: Hello David,

Welcome to Atlassian Community. It's nice to meet you.

Your example is using htttp instead of http; this just a typo here or is it in your request as well? That might be causing the internal server error.

Let me know if that helps!

Regards,

Shannon


Tags: atl-adm

confluence-server

continuous-delivery

curl

gitlab

server

yaml
How do I @ a user, using markup in the legacy editor?
Asked by Sam Pushparatnam:

Using \[\~username\] should be the same as writing out [@username](/t5/user/viewprofilepage/user-id/1677494) manually, and creating a "mention"

However, instead it just turns into a link to <https://hello.atlassian.net/wiki/#>

Screenshot: <https://imgur.com/g4VE1lj>

- legacy editor template

- Inserting markup (Confluence wiki)

What have I done wrong?


Answers:
author: Boris MBOUMEHANG
body: Hello,

As Atlassian made some GDPR changes on their products, usernames do no longer exist (see [Say goodbye to usernames in Atlassian Cloud](https://confluence.atlassian.com/cloud/blog/2018/06/say-goodbye-to-usernames-in-atlassian-cloud)). So, I am not sure that links to user profiles are still possible with Markup macro in the legacy editor.  

Just in case, could you please test **\[\~AccountID\]** , where AccountID is the Account ID of the Atlassian user you want to mention (when accessing your Atlassian profile, it is the string after /people, as shown below)?  

![2019-08-19 18_23_17-Boris MBOUMEHANG - Profile - Atlassian People.png](https://community.atlassian.com/t5/image/serverpage/image-id/63660iBA313F9DEF6A5C01/image-size/large?v=v2&px=999 "2019-08-19 18_23_17-Boris MBOUMEHANG - Profile - Atlassian People.png")

<br />

Thanks  
Boris


Tags: cloud

confluence-cloud
Page Statistics
Asked by ofer rozenberg:

Hi

i would like to create a dashboard for my site and i looking for a way to find the following KPI parameters

**number of pages** : Total for site, total per space, Active one (event in last 6 month)

**# of user that visited pages,** to find how many of total users actually working with the system

and some more issues like this

also i looking for a way to archive old data

anyone have ideas? open to user macros and new add-on

regard

Ofer Rozenberg


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

try Page Views:

[https://marketplace.atlassian.com/apps/1215565/page-views?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1215565/page-views?hosting=server&tab=overview)

Great addon! Really worth the price.

Best

JP