youngmon/atlassian-qna huggingface dataset:
All my card repeaters did not work today
Asked by Tim Hall:

I have a load of cards that repeat on various intervals (daily, weekly, monthly, etc.). I have not changed this setup in ages, and all has worked fine. This morning, _none_ of my daily card repeats occurred. Anyone got any insights?


Answers:
author: Alex W
body: Hi [@Tim Hall](/t5/user/viewprofilepage/user-id/5503600) - it looks like you're experiencing a known bug: <https://jira.atlassian.com/browse/TRELLO-342>

You can use this bug ticket to track updates as to when this will be fixed. We're sorry for any inconvenience you're facing!


author: Peter Downing
body: I am having the same problem. All my repeater cards stopped working yesterday. They still appear to be configured to repeat however they just don't actually repeat. I tried to create a new repeating card on the same board. This does not repeat. I enabled "Card Repeater" on another board and created a repeating card. It does not repeat.


author: Abbi Tang
body: I'm having this same issue, yesterday and today I haven't seen any of my repeating cards. I haven't changed anything in years and it's always worked perfectly until yesterday.
As repeti??es dos cart?es usando o Power-Up Repetidor de Cart?o n?o est?o funcionando
Asked by V?tor:

Boa tarde,

Meus cart?es pararam de repetir h? 2 dias e as novas repeti??es n?o funcionam.

Todo cart?es do quadro pararam de repetir.

Tento configurar novos cart?es como teste, tamb?m n?o funcionam.

Algu?m sabe o que poderia ser?

**Testes realizados:**

1. Testei novas repeti??es em quadros diferentes, usando contas diferentes - N?o funcionou

2. Testei o mesmo processo em navegadores diferentes - N?o funcionou

3. Testei remover o Power-up do quadro e adicionar novamente - N?o funcionou

4. Testei revogar a autoriza??o do Power-Up e adicion?-lo ao quadro novamente - N?o funcionou

**Agora suspeito que seja algum problema com o pr?prio Trello / Power-Up**

Observa??o: Uso o Power-up h? anos (todos os dias), ? a primeira vez que tenho um problema desses.


Answers:
author: Guilherme Palma
body: Ol?, estou com o mesmo prolema e desativei e alterei algumas vezes e sem sucesso.

comments: author: V?tor
body: Obrigado pela contribui??o Guilherme.

Ainda n?o tive retorno, assim que o tiver aceitarei a resposta na postagem.

**Seguimos monitorando.**

Abra?os


Tags: card-repeater

power-up
is it possible to switch a card to another board?
Asked by B. Bahr:

I would like transfer just a card to another board. How can I do this?


Answers:
author: Danny Zuccaro
body: Hi there - to move a card to another board, click the context menu in the top right of the card and choose the Move option. This menu will let you move to another board.

A step by step walk through can be found [here.](https://support.atlassian.com/trello/docs/moving-cards-or-lists/#Moving-cards)

Hope this helps.


author: Josh_Unito
body: If you're doing this often and want to have the same card exist in both boards simultaneously, you'd need to include a Power-Up like [Unito's Card Mirror](https://bit.ly/ATL-Trello-Mirror).
Schedule a call
Asked by Pauline Mckean:

Hello,

I am having several issues with Trello, Can I schedule a call to speak with someone?

Thanks,

Pauline


Answers:
author: Valerie Knapp
body: Hi [@Pauline Mckean](/t5/user/viewprofilepage/user-id/5503388) , welcome to the Atlassian Community and thanks for your question.

If you have an Atlassian Partner or someone who supports you with Trello, you can call them but typically you would need to open a support ticket to get help from Atlassian.

You can open a ticket here - <https://trello.com/en/contact#/>

Cheers
How Can I change a admin?
Asked by F?bio Talles Teixeira:

Hi guys,

We're having some problems with customer's acess limit. Appearently we wil need to upgrade our boards for solve this problem but it seemt that we just can do this as an admin and the admin of our desktop doesn't be here anymore ande we don't have his acess.  

So, how can we change the admin to solve this question?


Answers:
author: Caity
body: We have some tips for this situation here: <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>


author: Valerie Knapp
body: Hi [@F?bio Talles Teixeira](/t5/user/viewprofilepage/user-id/5503418) , welcome to the Atlassian Community and thanks for your question.

Please contact the Trello support, who should be able to help you resolve this - <https://trello.com/en/contact#/>

Cheers
How do I delete all labels
Asked by Pauline Mckean:

We have too many labels and I need to delete all of our labels, please let me know how this can be done.

Thanks,

Pauline


Answers:
author: Rasmus Wulff Jensen
body: Do you mean Labels in General on a Board or Remove Labels on Cards?

**If Labels on a Board (require admin rights):**

* Go to the top right of the board and press the "..." button
* Choose Labels
* On the right of each Label is a pencil... Press that to edit the label
* In the bottom Right of the Popup there is a Delete button
* (Repeat above for all labels you wish to delete)

![22 15_58_29.png](https://community.atlassian.com/t5/image/serverpage/image-id/325350i8E832E48B1552256/image-size/large?v=v2&px=999 "22 15_58_29.png")

NB: This will delete the labels on the cards

*** ** * ** ***

**If Labels on certain Cards:**

* Use a Batch Update Tool - for example this one: <https://trellotools.azurewebsites.net/BatchUpdate>

![22 15_57_20.png](https://community.atlassian.com/t5/image/serverpage/image-id/325349iC75247836E846988/image-size/large?v=v2&px=999 "22 15_57_20.png")
If we choose the monthly premium option, does this mean we can cancel after a month?
Asked by YourStays:

Can I cancel a monthly premium subscription at any time, or is this simply an annual contract which is more expensive due to being able to pay monthly? Is it still a 12 month comittment essentially.


Answers:
author: Caity
body: It's not a 12-month commitment; you can cancel the monthly subscription at any time.
i need to change the admin of a trello board urgent
Asked by Maxime Dib:

i need to change the admin of a trello board urgent


Answers:
author: Danny Zuccaro
body: Hi Maxime,

This [page](https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/) should walk you through various scenarios to update the admin on the board.

Hope this helps.
I paid for a one year subscription and it was applied to the wrong account
Asked by Nedelka Medina:

I need help with my account. We paid for one year subscription and it was applied to the wrong work space! Help!


Answers:
author: Caity
body: If the purchase was within the last 30 days, you can request a refund. You can file a support ticket to get that process started: <https://trello.com/contact>
Not receiving email and mobile notifications
Asked by gal Azar:

what can I do if in the settings my notifications are on from Trello, as well as in the application with all my chosen preferences but I am still not receiving notifications Via mobile and email?


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

I've taken a look at your account and can see that you have received and opened our email notifications. Can you please confirm this on your side?

As for mobile notifications, please ensure you are [*watching*](https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/) the board/card/list in question and [configured notification settings](https://support.atlassian.com/trello/docs/mobile-push-notification-settings-for-trello/) in the app.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
received email stating premium subscription ended
Asked by Kirsty Lambert:

I received an email yesterday stating my premium subscrition has ended - but I have my recceipt to confirm I am paid up until 19 July

It has removed all my boards and I can't get a response from the help team

Does anyone have any idea's please

thanks


Answers:
author: Caity
body: Hi Kristy, I took a look at your account, and it looks like this is related to your company's Trello Enterprise account. Our support team will be able to provide more information than I can here, but in the meantime, I'd recommend that you ask your company's Trello admin about this. They should be able to reactivate your access to your Workspace.
Open email attached to card - setting.
Asked by Stefan Gr?nh?j Thomsen:

i have by accident picked the wrong program/app to open my emails attached to a Trello card, where do i find the settings so i can choose outlook to open my attached emails?


Answers:
author: Rasmus Wulff Jensen
body: Such things are normally controlled by the Operating System and not Trello itself.

In Windows 11 you do the following

* Press Start search/go into settings
* Choose Apps \> Default Apps
* At the top of Default Apps search for MAILTO
* Press the current Default to choose a new![Default Apps.png](https://community.atlassian.com/t5/image/serverpage/image-id/325305iA85D41A9F80F0D0D/image-size/large?v=v2&px=999 "Default Apps.png")
board has been closed for editing
Asked by Mohamed Aly:

```
Our company's job board has been closed for editing due to the presence of more than 10 users. The u?
```


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/workspace-user-limit/>

<https://www.atlassian.com/blog/trello/new-collaborator-limits>

if my answer helped you,  
please mark it as accepted so that others looking for similar issues can more easily find it.
workspace - members
Asked by Natalia:

Hi, will purchasing the premium version for one person enable that person to invite more members to the workspace and will non-premium members be able to use the space to which they have been invited? In order for a larger number of members to participate in a given workspace, does everyone have to have the non-free version?


Answers:
author: Caity
body: Upgrades apply to the entire Workspace rather than an individual user, so you wouldn't choose individual people to upgrade. Once you upgrade, the bill is automatically calculated taking into account all users.

However, that doesn't mean that all users have to be paid for as part of that bill. That depends on these criteria:

1. Members of the Workspace itself are always billable
2. Guests of the Workspace are billable if they are members of more than one board. If the guest is only on one board, they're free.

We have some more info on how this works here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

If you'd like to see in advance how much it would cost to upgrade your Workspace, you can find that by going to the Workspace billing page. To navigate there, click on the down arrow next to "Workspace settings" in the sidebar, and then click on "Upgrade workspace." You'll be able to switch between monthly and annual billing on that page to see how much each option would cost for either Trello Premium or Trello Standard.


Tags: members

workspace
Is it possible to pay by bank transfer and not by credit card?
Asked by Gerda Destoop:

Can you send us a quote for an annual subscription to Trello Standard for 25 users? Is it possible to pay by bank transfer and not by credit card?


Answers:
author: Vronik
body: Look at this

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

But you can contact the support team directly for a response

<https://trello.com/contact#/>
??????????????
Asked by ?? ??:

??????????????????????

???????????????????????

???????????????????????????


Answers:
author: Lara
body: **Translation:**  
I accidentally deleted my workspace. As a result, several years' worth of data was lost. It doesn't matter if there is a cost involved. Is it not possible to restore it?  
Hi there,  
Thanks for reaching out!  
Deleting a Workspace is permanent and there is no undo, however, boards within the Workspace won't be deleted.  
Instead, your boards in this Workspace will be closed. You can find and [reopen closed boards](https://help.trello.com/article/781-reopening-a-closed-board) by visiting <https://trello.com/my/boards>. You will be required to select a Workspace for the board when reopening it, and you can only reopen a board if you were an admin of the board.  
You can find more information here: <https://support.atlassian.com/trello/docs/deleting-a-workspace/>  
Please let us know if you have any other questions, and we'll be happy to help.  
All the best,

Lara  
The Trello Team
Trello has been restricted
Asked by Julia B?ttger:

Our trello has been blocked. We have more than 10 members. But I don't see a board in which there are more than 10 members. What do I have to do?

greetings

Julia


Answers:
author: ?i?dem B?y?ka?ik
body: Hi [@Julia B?ttger](/t5/user/viewprofilepage/user-id/5503013), Cigdem from [Hipporello](https://www.hipporello.com/) here.   

The 10 member restriction is per workspace, not board. If you have more than 10 members in your workspace, there will be usage restrictions. Here's a section from Trello's announcement on this:   

***"If your free Trello Workspace has more than 10 collaborators, the boards in this Workspace will become view-only. You'll be able to see all the boards in the Workspace but won't be able to make changes, unless you upgrade your plan or reduce the number of collaborators to below the limit."***
i want to recover my delete workspace and board
Asked by Nitesh Rathod:

last 2 3 days ago i think accidentally from my side workspace is delete and now i check in close board i am not see any close board so can you please help me recover my workspace and all board from this account


Answers:
author: Vronik
body: Look at this

<https://community.atlassian.com/t5/Trello-questions/Accidentally-deleted-workspace-now-workspace-still-available-but/qaq-p/1865028>
Fee question - guests/observers/public baord
Asked by Cara Oliver:

Good morning

Can someone please confirm if I will be charged for guests invited as observers to our private board (see image)?

Currently on a premium trial and have an email going out to invite more observers to the board but we cannot pay for them.

Should I make the board public instead? Will that give free access (no charge to us or them)?

If yes how do I share a public board?

Thank you so much![thumbnail_990C2870-C785-490D-8D36-36A81BFE68A9.jpg](/t5/image/serverpage/image-id/325232iDB62A8172AF94123/image-size/large?v=v2&px=999 "thumbnail_990C2870-C785-490D-8D36-36A81BFE68A9.jpg")


Answers:
author: Caity
body: Single-board guests are always free. Guests on multiple boards will be included in the bill at the same rate as regular Workspace members, regardless of whether or not they're Observers. Someone who views a public board but is not a member of it does not count as a guest.

Since it looks like all of your guests are single-board guests right now, they would not be included in your bill unless you start adding them to additional boards.


Tags: observer

public
? 20 ?????? ????????? ???? ????????? ????? ? ???????????? ?????? Trello
Asked by Alla Gegeha:

??? ?? ? ??? ???? ?????? 10 ?????????, ? 20 ?????? ????? ?????????????. ?? ????????? ?? ???? ???????? ?????????, ?? ?????? ???????????. ????? ? ??? 6 ?????????, ? ????? ? ?????? ???????????! ?? ??? ???????? ??????? ??? ? ?????? ????????? (?????????? ?? ??????????) ? TRELLO????? ??????????, ???? ?????!??


Answers:
author: Lara
body: > **Translation:**  
From May 20, boards in the free version of Trello ceased to be active  
> Since we had more than 10 participants, the boards were blocked from May 20. We read that if we reduce the number, then the work will resume. Now we have 6 members, and the boards are still locked! What do we need to do to continue working (recording and editing) in TRELLO????? Please help!??

Hi Alla,

Thanks for reaching out!

I've taken a look at your account and can see that you are under the 10 [collaborator limit](https://support.atlassian.com/trello/docs/workspace-user-limit/).

If you are still having issues, please let us know.

It's important to note that while a board might be under 10 collaborators, the Workspace that is holding the board likely has more than 10 collaborators. In order to check on this, you need to access the [members](https://support.atlassian.com/trello/docs/the-workspace-overview/#:~:text=on%20this%20page.-,The%20Collaborators%20page,-This%20page%20shows) page of your Workspace to see how many collaborators there are and make necessary adjustments. **Note:** You must be a Workspace member to access this page.

All the best,

Lara  
The Trello Team
???????????????
Asked by ???:

????????????????????????????????????????????

??????????????????????????????????????????????


Answers:
author: Mutya A
body: **Translation:**
> **I want to take over the administrator account**
>
> A retired employee is participating in a board created by an administrator's account, but I want to change the administrator.
>
> I have reached the limit for collaborators, so I want to delete the number of users after entering the account as an administrator.

If you are not part of their Workspace, you can

* request to join the Workspace: <https://support.atlassian.com/trello/docs/request-workspace-membership-as-a-guest>
* or ask the administrator to invite you to the Workspace: <https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace>

Once you are a member of the Workspace, you can then remove other members in the Workspace. Here is how to remove Collaborators in a Free Workspace: <https://support.atlassian.com/trello/docs/removing-collaborators-from-free-workspaces>
escalate to all users in schedule
Asked by tgc875:

Is there a way to escalate to **all users in a schedule**or to simulate such behavior?

There are options to escalate to on-call, previous, and next users, and to route to other teams, but nothing (obvious) to escalate to all users in a schedule.


Answers:
author: Nick H
body: Hi [@tgc875](/t5/user/viewprofilepage/user-id/3093389) ,

Like you mentioned, escalations do not have this rule. The only workaround I can think of is creating an additional schedule that has all these users on-call.

The best way to accomplish this is having each user dedicating to their own rotation. With this each user would be considered on-call, and you'd be able to add a rule to the escalation that notifies the on-call users in this new schedule after x-minutes.

That configuration might look something like this:

![esccomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/132032iB76205BA08A29D2F/image-size/large?v=v2&px=999 "esccomm1.jpg")

Hope this helps! Let us know if you have any questions.


Tags: cloud
Feedback / Two-Way Communication
Asked by Robert Williams:

My apologies if this has been answered previously.

I'm curious if there's any options with e-mail integrations to communicate OUTBOUND from Opsgenie actions have been taken. My specific example is this:

1) Our SIEM notices event XYZ

2) A case is created in our SIEM

3) An alert is generated via E-MAIL to Opsgenie

4) A member of the team ACKs the alert

5) I WOULD LIKE A METHOD FOR OPSGENIE TO SEND API CALL OUT TO OUR SIEM.

Note: There is not currently a built-in integration for our SIEM.

I'm essentially asking if there's any way to achieve two way communication so that Opsgenie can be made to integrate with systems that don't currently have a built-in integration.

I hope that makes sense.

Thanks!


Answers:
author: Muhammad Zeeshan
body: Hey [@Robert Williams](/t5/user/viewprofilepage/user-id/4276640),

You may want to check out Opsgenie's Webhook Integration: <https://docs.opsgenie.com/docs/webhook-integration> that mostly comes in handy for Outbound communication with tools (Opsgenie -\> SIEM for your case) whenever there is no built-in integration for those tools.

You will just need to provide a Webhook URL from your SIEM to the integration settings and it will send a JSON payload to the URL for the actions you take on the alert.

Furthermore, if you would like to understand what the JSON Payloads look like for each action you may find them here: <https://docs.opsgenie.com/docs/sample-alert-action-data>
Is it possible to add tags to incidents based on impacted service?
Asked by Andy Ades:

We have escalation rules in place to alert alternate teams based on tags on an incident. When an incident is created, is it possible to automatically add tags based on criteria?

I see the ability to do it for alerts via alert policies. I also see incident rules, but that only seems to be related for creating incidents. I'm looking for functionality similar to Automation for Jira.


Answers:
author: Samir
body: Hi [@Andy Ades](/t5/user/viewprofilepage/user-id/1295213) !

It would be dependent on how you're creating incidents. Are your incidents being created [automatically from alerts via incident rules](https://docs.opsgenie.com/docs/automate-incident-creation-1)? If so, within the incident rule you can specify which tags will be added to the incident...

e.g.

![incidentrule.png](https://community.atlassian.com/t5/image/serverpage/image-id/134510i1D71B806330FFDF2/image-size/large?v=v2&px=999 "incidentrule.png")

Incident rules are configured *within* a service. So for example that incident rule is configured on a service named "Sev1".

If you're manually creating incidents, then you would be specifying which services are impacted during the creation of the incident...

e.g.

![manualncident.png](https://community.atlassian.com/t5/image/serverpage/image-id/134513iEB1E199BF057DDE8/image-size/large?v=v2&px=999 "manualncident.png")

In which case you can add the tags there. But sounds like you don't want the user to have to specify the tags, but rather have a policy applied *after* the incident is created, that sets the tags based on the impacted services?

If so - that wouldn't be possible since policies apply to *alerts* not incidents like you mentioned.

However, it's worth noting that the *incident* itself does not follow the escalation policies. Each incident creates responder alert(s) for each team that is a responder on the incident, and those responder alerts are what notify those teams, according to their configuration (routing rules, escalation policies, etc)

So you *could* setup a global policy to add tags to those responder alerts, but the responder alert doesn't show the affected services, so you wouldn't be able to add tags based on the affected services in that case either.
Schedule start notifications
Asked by Robin Sundstr?m:

Hi, I have a use case where the on-call schedule defines a new user every monday in rotation. I would like the notification for "schedule start" to be sent on friday to remind the users they will be on-call the coming monday. Is there any way to do this? as far as I can see the maximum time period before this event is 1 day, is there any workaround for this ?

Regards.


Answers:
author: Guilhem Dupuy
body: Hello [@Robin Sundstr?m](/t5/user/viewprofilepage/user-id/4075181) ,

You could implement such a solution using **Automation for Jira** where you can define the time period using a CRON expression.

Would that work for you ?

comments: author: Robin Sundstr?m
body: I?m not too familiar with automation for Jira, I know what it is used for but I didn?t know it could be used to to manipulate Opsgenie settings/functionality. So you?re thinking the automation will get whoever is on call in the CRON job and send the notification from Jira? Regardless, this would only work for a cloud JSM solution I'm assuming? There is no native way, from Opsgenie, to extend the schedule start notification more than a day ahead of the starting time?

regards,  
Robin


author: Guilhem Dupuy
body: [@Robin Sundstr?m](/t5/user/viewprofilepage/user-id/4075181) My bad, I misread your question I thought you were asking about Jira, sorry. I'm not using Opsgenie hence I won't be able to help :/   
I'm going to delete my answer once you've read this message in order not to mislead anyone else.


Tags: cloud

schedule