youngmon/atlassian-qna huggingface dataset:
Custom Fields missing
Asked by William de la Rambelje Garcia:

Custom text fields are missing on all of my boards. I tried logging out and back in and still not there. \[Custom Fields\] Power-Up is also not showing in the Power-Ups overview.

Please help!


Answers:
author: Allen -Amazing PowerUps-
body: If you don't need the full power of custom fields, you could try the Amazing Fields powerup. It may have what you need. <https://trello.com/power-ups/60e068efb294647187bbe4f5>


author: milynnus
body: [@William de la Rambelje Garcia](/t5/user/viewprofilepage/user-id/4761671)

Custom field power up is no longer available. Custom field is now a feature for paid plans.

comments: author: William de la Rambelje Garcia
body: Thanks for the quick reply, milynnus.
Account Switcher not working?
Asked by Sebastian Schiller:

Good day,

I have two Trello accounts, each linked to a separate Atlassian account. One for me and one for my company.

Now I was hoping that there is a quick way to be able to switch between these accounts, but that doesn't seem to be the case.

No matter what order I log in with the accounts (and click "Add another account"), I only ever see the options to switch accounts or add another account in the menu.

The "switch account" option redirects me to Atlassian, where I have to log in again to switch. This is way too time consuming and cumbersome.

I assume something is not working for me. What am I doing wrong?


Answers:
author: Theodoro Reato
body: Hi Sebastian,

Theo from the Trello Support Team,

As I will need personal information I'm opening a ticket, you should get a ticket on your email in a few minutes.
Duedate arithmetics in buttler
Asked by Yair Adi:

Hi there

I want to see in the card description how many days before due date tha card is finished.

So following <https://help.trello.com/article/1159-arithmetic-in-date-variables> , I made in buttler:

when a card is moved into list "Finished", set the card's description to "{carddescription}\\n Ended {date-cardduedate} days before

but the result is an empty space.

what i'm doing wrong?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi Yair! I'm not sure it's currently possible to create calculations with Butler using date values. It looks like you can however achieve this using custom field number values as mentioned [here](https://help.trello.com/article/1160-custom-field-variables#custom-field-arithmetic). So you could look at creating some number custom fields and have butler automatically populate these fields with dates and format them in a number format (see [here](https://momentjs.com/docs/#/displaying/) for different date formats). So, if you had two fields ("due date" and "completion date"), you could then look at using them to create calculations. I haven't tested this out, so not 100% sure if this is the best method.  

Another alternative that might work is to use the [Smart Fields](https://trello.com/power-ups/5e2212c3ba57415ef2ef9352/smart-fields) power up to create calculations using formulas.


Tags: butler
Create Rule in Butler for Birthday
Asked by Leslie Strovas:

Hi,

I want to create a rule in one of my boards that when I enter a date in the "Birthday" field in my card on my Clients list (using Crmble powerup to customize my cards), Butler will automatically create a new task card for the client called Send Birthday Greeting, move it to the Upcoming Birthdays list and set a due date 10 days before the birthday. I've gotten as far as creating the trigger but can't figure out how to configure the action. Would really appreciate any guidance.

Leslie


Answers:
author: Brittany Joiner
body: [@Leslie Strovas](/t5/user/viewprofilepage/user-id/3582887) hi! i think you want your rule to look like this

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/184416iD3DEC5D8EC9B8A77/image-size/large?v=v2&px=999 "image.png")

and then, it will do this!

![birthday-autoamtion.gif](https://community.atlassian.com/t5/image/serverpage/image-id/184418i5E4451B761CD1585/image-dimensions/473x408?v=v2 "birthday-autoamtion.gif")

Let me know if that makes sense, or if i need to explain it better!


author: Antonio Panea
body: Hi [@Leslie Strovas](/t5/user/viewprofilepage/user-id/3582887) ,

by the moment Crmble it is not integrated with Butler rules. We are working in a new release that will allow you to do so through an https call.

Thanks!

Toni


Tags: butler
Would you recommend Trello?
Asked by Trello06!:

I am just getting started and so far not impressed by the lack of custom service access...

Before I invest a lot of time, I would love to hear your feedback!

I would be using it for a corporate account with 7 key stakeholder groups. There really isn't much information on board strategy and organizing content...for instance would you set up 7 separate stakeholder Comms boards?

Thank for your insights?


Answers:
author: milynnus
body: [@Trello06!](/t5/user/viewprofilepage/user-id/4761083)

I started using Trello for 2 years and I am still learning. As I worked with various clients, it is important to understand their workflow before recommending on design including placement of content. Collaboration is enabled through membership but many asked for more granular access permission on a board and that is currently none, or limit to setting an "observer" against a member of the board (paid only).

We can have a chat if you want. My contact is on my profile page.


author: Michael Pryor
body: Can you tell me more about the lack of custom service access?

comments: author: Trello06!
body: Hell Michael.

I guess I would start with interest in answering my question regarding the strategy in setting up boards and organizing content for multiple stake holder.

Secondly, no phone number.

We are all very busy, and a quick conversation to get some initial guidance is key. Weeding through videos/documents to glean an quick answer can get frustrating. I was contacted via email but hours in between answers has now turned into days...

Customer service for new prospective customers to answer quick questions in the initial set up would go a long way...

Thanks for asking.


author: Michael Pryor
body: My suggestion for board setup would be to as much as possible use a single board. There are multi board views called Workspace views that will bring things from multiple boards together in one place but the real main unit of Trello is the board - so if you start segregating things across multiple boards that would generally be for distinct projects (vs just multiple people). Scale also factors into it - I wouldn't want over 200 open cards on a board - Trello can easily handle it but I think it starts to signal that you may need to divide the project into sub projects and have those on a board. Check out Unito and Dashcards too for bringing things together from multiple places.   

Paid users get priority support. Unfortunately for free users given the tens of millions of people using Trello we can't guarantee that response time so we prioritize the paid customers. Also you are right there is no phone support.
Trello rule saving error "Error saving: NOT_AUTHORIZED"
Asked by Bushra:

I have a basic Trello account and do not currently have any rules saved of any kind. When trying to add a rule to a board, I'm getting the following error message: "Error saving: NOT_AUTHORIZED"

How can I troubleshoot this?

![trello_rule_savingerror.png](https://community.atlassian.com/t5/image/serverpage/image-id/183623i627D0AE3766739AE/image-size/large?v=v2&px=999 "trello_rule_savingerror.png")


Answers:
author: Jared
body: Are you a member of the board? If not, try joining it.

comments: author: Bushra
body: That solved it! I'm a workspace admin but hadn't technically joined the board -- thank you!
Complexity of SmartFields
Asked by David Pryde:

Hello All,

I am new to Trello but wanting to expand the complexity of my Boards. We use Trello for our sales pipeline and have different Boards for various regions - we would like to do the following.

1. Create a custom field for monthly spend in every customer card.

2. Have a dashboard in my workspace that accumulates the total monthly spend of every card on a board.

3. Then displays the total of each Board in a league table

Is this too much to expect?

Regards

David


Answers:
author: Alex W
body: Hi [@David Pryde](/t5/user/viewprofilepage/user-id/4760929), if you're using the Smart Fields Power-Up and have questions about that Power-Up, I recommend reaching out to the Smart Fields support team directly at help@smartfieldsfortrello.com


Tags: automation

custom-field

dashboard
Hello, I want to create a timeline and then be able to add my trello notes to the timeline
Asked by Rebecca Abraham:

I am working on a chronological timeline. I want to have the timeline at the very top and then be able to add notes under the timeline based on the events that happened.


Answers:
author: Alex W
body: Hi Rebecca, can you give us more information about what you're trying to do/what you have questions about? Are you using the Timeline View in Trello?
When I review permissions for Trello on MS teams the pop-up is blank
Asked by admin:

I have added Trello to Teams am trying to review boards. The review permissions pop-up is blank.


Answers:
author: Hazenfield_ Andrew
body: I am having this same problem. Did anyone obtain an answer from Microsoft?

Workaround: I used Teams on the web and was able to review permissions that way. Still not sure why it didn't work through the app.


author: Tim Malone
body: The same thing is happening on the Jira Cloud app for Teams, too.

I'm not sure what good it is asking us to reach out to Microsoft though - these Teams apps were created by Atlassian!

comments: author: Alex W
body: Hey [@Tim Malone](/t5/user/viewprofilepage/user-id/4798083) - most parts of the connectors were created by Microsoft so unfortunately they're the ones who can assist. This is for Trello anyway, I'm not sure what the Jira Cloud app situation is (I only support Trello).


author: Alex W
body: [@admin](/t5/user/viewprofilepage/user-id/4760872) - hmm, this seems a little strange. Do you mind reaching out to Microsoft support and letting them know about this bug?
How can I add Loom video to the card?
Asked by Jussi M??tt?:

Hi!

I don't have the "video" icon at my Trello Premium cards. I am using Trello by Chrome.


Answers:
author: Michael Pryor
body: If you go to Loom.com they have both a [desktop and a browser extension](https://www.loom.com/download?utm_term=loom%20chrome%20extension_e&utm_campaign=US_GS_Brand_Phrase_Exact&utm_source=adwords&utm_medium=ppc&utm_content=&hsa_acc=4481576800&hsa_cam=15507659439&hsa_grp=134743398670&hsa_ad=567960631332&hsa_src=g&hsa_tgt=kwd-347639226474&hsa_kw=loom%20chrome%20extension&hsa_mt=e&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQiAu62QBhC7ARIsALXijXSG8AnnP7L9w6fh41NpfPZ3elLoGocQm_gRFWnV15A_4BXlDPyxJCcaAi17EALw_wcB) (so you don't really need a button on the card).

You can just click that Loom button in the browser and it will record and give you a link to add to the card. The video will still embed if you make it the title of the card for example.
How can I remove an administrator who is no longer with the organization I work for?
Asked by Mark Anthony Egan:

I work for an organization known as the relationship foundation. Recently, one of our administrators left our organization for a different opportunity. However, they were the sole administrator of the trello account. Is it possible to create a new administrator and remove this person who is no longer with us from trello? Thank you in advance.


Answers:
author: Michael Pryor
body: Do you have a paid workspace? For free workspaces, any member of the workspace is an admin. If you have a paid account, and you can't get the other person to make you an admin, then you might need to move the boards to a new workspace.

<https://help.trello.com/article/768-changing-the-admins-of-a-workspace-or-board>
I want to copy text from a card in Trello to a word document where I am writing a book. How?
Asked by Liz Lassa:

I need to copy a card from Trello into a word document. I have organized info for a book but now need to put it into a word document where I am writing. It only lets me copy a card. Please help? Without this ability, Trello is worthless to me, as I learned it to organize this big task.


Answers:
author: milynnus
body: [@Liz Lassa](/t5/user/viewprofilepage/user-id/4760399)

I have a client that uses Trello card details to populate a Google Doc contracts in Zapier. You can explore that route.

comments: author: Liz Lassa
body: Thank you for the suggestion. I don't use Zapier. Just want to use with a basic Word document. Do you know if Trello experts are on this board or do I need to contact them somewhere else?


author: milynnus
body: [@Liz Lassa](/t5/user/viewprofilepage/user-id/4760399)

I have done a quick check on Power Up and there is none for document merge with Word. Therefore you need some tool to gather the data on the card and merge it to a document template. As I have said, I worked with Google Doc and I used Zapier to facilitate the workflow trigger to merged the data (mainly cardname, description, and custom fields) and create the merged document in Google Drive.
Removing items from Checklist Copy Items From list
Asked by Freed Friedrich:

My client would like to remove items from the Checklist drop-down menu "Copy Items From" so she doesn't have to scroll through all of them every time, but has a short list of her favorites to choose from. Is this possible?


Answers:
author: Michael Pryor
body: I'm pretty sure that dropdown is just populated from the other checklists on the board.

It won't show checklists from archived cards, so if there are old cards you aren't using with checklists on them you could archive those cards (or delete the checklists).

comments: author: Freed Friedrich
body: Ooo I hadn't thought of that; thanks, Michael.


Tags: checklist
Why is my menu search (including an &) not finding my card?
Asked by Heather J:

I have a card title that includes "B\&V Testing" as a vendor, but when i search for "B\&V in the menu search, it says i have no cards. Why is this?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Some searches in Atlassian products struggle with special characters like \&. Does Testing return your card (amongst others)? Also try "V Testing" and "BV Testing"

comments: author: Heather J
body: Testing does return the search, but BV does not. Can this be submitted somewhere/somehow to have this fixed?
Incremental job number
Asked by Jamie Wood:

Hello,

Is there a way to add an incremental number when I create a new card. For instance, if I have a column called 'Jobs', when I create a new card, it will automatically insert a job number, ie 1001, then when I create another new card, it will insert 1002, and so on. I would only want it to do this in a certain column, not in every column, as I use some columns as reminders, which would not need the numbering capability.

Thank you.


Answers:
author: Alex W
body: Hi [@Jamie Wood](/t5/user/viewprofilepage/user-id/4760268) - Trello doesn't natively have a card numbering feature (unless you use Custom Fields), but you can search through our Power-Ups to see if one has the features you're looking for - <https://trello.com/power-ups>

comments: author: Jamie Wood
body: Hi Alex,

Thank you for your reply.

I can add a rule which goes part of the way, but it doesn't add 1 to the previous job number, so all of the job numbers come out the same.

Ideally, it needs to be a field where I can put in a number, say 1000, then have a rule which adds 1 to the previous number.

Would this be something that Trello's development team could look at? I would have thought it would be a fairly simple thing for a software developer to implement.

Kind regards,

Jamie Wood


author: Alex W
body: Hi [@Jamie Wood](/t5/user/viewprofilepage/user-id/4760268) - I don't believe it's something we would consider as there are so many numbering Power-Ups out there already, but I'm happy to raise your feedback with the team.


author: Jamie Wood
body: Hi Alex,

I did have a look for Power-Ups, but couldn't find anything suitable. Perhaps you could suggest something, then I can see if it would work for me.

Kind regards,  
Jamie
How to filter cards that were updated recently?
Asked by A:

Instead of looping through thousands of cards, I would like to get the cards that have been updated recently.

How can I extract this information based on a specified date or a date range? Let's say that I ran an ETL on 2/7/22 and extracted information for cards A, B, and C. I then decide to run the ETL again on 2/14/22. If cards A, B, C have no new activity in the past week, I don't want to query those cards. I only want to query the cards that were changed after my last ETL run.

Thank you for your help.


Answers:
author: milynnus
body: [@A](/t5/user/viewprofilepage/user-id/4536686)

Try Dashcard to see if allows you to do that. I am aware there is a filter for last modified.


author: Michael Pryor
body: On the right hand sidebar on the board, there is an activity feed which lists all the activities on the board. You could just look there?

Or did you want to do it programatically? <https://developer.atlassian.com/cloud/trello/rest/api-group-boards/#api-boards-id-get>

comments: author: A
body: Thanks. I need to do it using Python.


author: Michael Pryor
body: This python library should help:

<https://pypi.org/project/py-trello/>

Also, please refer to our dev documentation at <https://developer.atlassian.com/cloud/trello/>


Tags: card
Trello
Asked by Paul-Antoine CHAPELLE:

the extension from google chrome = CAPTURE FOR TRELLO doesn't work, please help me

i have this message :

```
Invalid return_url. The return URL should match the application's allowed origins. Contact the developer.
```


Answers:
author: Alex W
body: Hey [@Paul-Antoine CHAPELLE](/t5/user/viewprofilepage/user-id/4760093) - I can see you've already left a review about this on the extension: <https://chrome.google.com/webstore/detail/capture-for-trello/kclmblojjeedhebmlokdjeiogppjkfih>

The last time this third-party extension was updated was 2019, so I don't believe this will get sorted. I recommend looking for another extension.
HELP , the extention from google chrome = CAPTURE FOR TRELLO doesn't work, please help me
Asked by Paul-Antoine CHAPELLE:

i have this message :

```
Invalid return_url. The return URL should match the application's allowed origins. Contact the developer.
```


Answers:
author: Michael Pryor
body: I think you'd have to contact the developer for that app:

<https://chrome.google.com/webstore/detail/capture-for-trello/kclmblojjeedhebmlokdjeiogppjkfih?hl=en-US>

Right hand side on the bottom it says "Contact the developer"

Although I don't think they have touched it since 2019.


Tags: power-up
Track changes
Asked by Kim Darbyshire:

Hi there,

Is it possible to track text changes within a card? If we wanted to see how someone had amended the text for approval?

Like within word where you can see the changes they have made.

Thanks,


Answers:
author: Sagar Rao
body: Hi Kim,

The cards display the changes to text but you can export the card in JSON format to look up the changes.

Instructions for recovering a description {#toc-hId--1181861108}
----------------------------------------------------------------

1. Get the card ID for the card. This is included in the URL of the card, after the /c/---e.g. `hpAcP7IS` is the card ID for <https://trello.com/c/hpAcP7IS/814-multiple-log-in-credentials>
2. Using Chrome, install the [JSONView Chrome Extension](https://chrome.google.com/webstore/detail/jsonview/chklaanhfefbnpoihckbnefhakgolnmc?hl=en). Alternatively, install the [JSONView Add On](https://addons.mozilla.org/en-US/firefox/addon/jsonview/) for Firefox.
3. Log into Trello in Chrome or Firefox.
4. Go to **<https://trello.com/1/cards/>** \[card ID\]**/actions?filter=updateCard:desc**, replacing \[card ID\] with the card ID you noted above.
5. Look for `data.old.desc` for the old descriptions

You can read more about that here - <https://help.trello.com/article/783-recovering-the-description-of-a-card-that-has-been-changed>

Let me know if this works :)

Cheers,

Sagar Rao  
The Trello Team
What is api 2.0 daily hit limit and can we get commit logs from api 2.0.
Asked by sainath:

What is api 2.0 daily hit limit and can we get commit logs from api 2.0.


Answers:
author: Theodora Boudale
body: Hi [@sainath](/t5/user/viewprofilepage/user-id/4179125) and welcome to the community.

Since you are referring to API 2.0, I assume that your request is about Bitbucket Cloud API?

We do not have daily limits, but hourly. For authenticated calls, the number of calls is measured against the Bitbucket user ID that is used for authentication.

The limits are documented here:

* <https://support.atlassian.com/bitbucket-cloud/docs/api-request-limits/>

For any access to */2.0/repositories/\** the limit is 1,000/hours. Rate limits are divided into a one-hour rolling window for both authenticated and unauthenticated requests, which means that for every minute that passes, you will be provided that time to run new requests but the total you can run consecutively over an hour is 1,000.

You can use the following endpoint to get commits from a Bitbucket Cloud repo via API:

* <https://developer.atlassian.com/bitbucket/api/2/reference/resource/repositories/%7Bworkspace%7D/%7Brepo_slug%7D/commits>

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud
How do I transfer ownership of a repo from my private account to my work account?
Asked by Brian Goulter:

I have created a repo on my private Bitbucket account (i.e. using my personal gmail account). I now want this to belong to my work (Atlassian) Bitbucket account.

I have located the "Transfer repository" form using my private account. It asks me to enter

"New owner (workspace id)\*"

How do I find out what this is? Everything I have tried comes back with an error message of "Only enter the workspace ID" despite the following line suggesting that I provide

"[https://bitbucket.org/\<workspace](https://bitbucket.org/<workspace) ID\>/\<repository name\>".

I do not see anything on my Bitbucket that lists the \<workspace ID\>'s. This should be trivial, but obviously for me, it is not.


Answers:
author: Brian Goulter
body: Ahh so I do not type in the "<https://bitbucket.com>" All I type in is the company name (which is apparently the \<workspace id\>). I was misinterpreting the "Only type in ..." instruction to mean "don't add the repo name".

So for dummies like me, it would help if there was an explanation before the example "[https://bitbucket.org/\<workspace](https://bitbucket.org/<workspace) id\>/\<repository name\>" saying that you can find the "workspace id" from the webpage URL when you are logged in to the Bitbucket account.

At least no one else needs to reply now.


Tags: bitbucket-cloud

cloud