youngmon/atlassian-qna huggingface dataset:
Automated export of Confluence data to Jira issue
Asked by karen enthoven:

Hi, Im new here.

I am working with patient files in Jira Kanban (one patient per issue in Jira with unique identifiers). I am writing weekly meeting notes and actions in Confluence in a table. When I enter a patient number in a column in a table (lets say row A column A), I would like the text noted in row A column B and tasks in row A column C to automatically populate as a comment in the corresponding Jira issue of that patient. Is this possible?

I could also use the automatically generate issue number if the patient number is not possible.

The overall problem is that I find Jira Kanban and Confluence create duplication of my workload because of this one problem.

Thanks


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@karen enthoven](/t5/user/viewprofilepage/user-id/4408375) ,

We can suggest adding all the data in Jira (we assume that it is your current routine) and display the required information via the standard Jira Issues macro right in Confluence.

To show only the related data for this or that meeting, you may use the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app - [here is another question in the Community](https://community.atlassian.com/t5/Confluence-questions/Can-I-have-a-filter-applied-in-a-Jira-table-exported-on-in/qaq-p/1699402) where I show how to filter your issues.

If you need to add some information manually to the Jira Issues macro, [here is an exampl](https://community.atlassian.com/t5/Confluence-questions/Can-I-dynamically-populate-the-fields-of-a-table-based-on-values/qaq-p/1505810)e how to do it (please, go to the second part of the thread).


Tags: automation

cloud

confluence
Custom fields in JWM as it works in Jira?
Asked by Tomasz W?adzi?ski:

We used Jira software for non-dev team as well. We would like to move them to Jira Work Management as it's much more suitable. We have one problem - in JWM we cannot set custom fields (ex. drop-down list) that we used to track time with Tempo App. Do you know how to do it or it's even possible? For us it's a huge blocker...


Answers:
author: Walter Buggenhout
body: Hi [@Tomasz W?adzi?ski](/t5/user/viewprofilepage/user-id/4406111),

This is indeed a known limitation currently, the product being a very early version. There is already a request for extending the set of supported custom fields in list view that you can track here: [JWMCLOUD-38](https://jira.atlassian.com/projects/JWMCLOUD/issues/JWMCLOUD-38).

It might be useful to add the specific time tracking fields in the comments there.


Tags: cloud
Multiple forms
Asked by Joshua Elcik:

Is it possible to create multiple forms in the same jira work management project?


Answers:
author: Heather Roberts
body: As of today this functionality is now available for all JWM projects :)

You can view our updated documentation here for how it works now: <https://support.atlassian.com/jira-work-management/docs/how-to-create-edit-save-and-delete-a-form/>

comments: author: Michal Klucz
body: is there a way to get an id of form that was used to create the task to build automation around that?

in the past, we had the label 'business-form' but now is not an identifier anymore.


author: Michal Klucz
body: ..and correct me if I am wrong, but there is no way to add a predefined value to a field on the form editor level?


author: Alex Medved _ConfiForms_
body: Hi

We use (when not using our own app - [ConfiForms](https://marketplace.atlassian.com/apps/1211860/confiforms-data-forms-workflows?hosting=cloud&tab=overview)) one plugin from our friends - [Raley Intake Forms for Jira](https://marketplace.atlassian.com/apps/1217327/raley-intake-forms-for-jira?hosting=cloud&tab=overview) exactly because of this limitation.

And also it becomes very handy when we need to have a custom Jira issue intake form to use *OUTSIDE* Confluence/Jira and in multiple languages

Alex


author: Rabbit Stoddard
body: Is there a Jira Cloud request ticket for this yet?


author: John Funk
body: Hi Joshua - Welcome to the Atlassian Community!

No, this is not possible right now in JWM projects - there is only one form available.

comments: author: Joshua Elcik
body: Thanks for the info, seems a bit silly that you could only create one form, its like they almost got a touchdown but fumbled at the one yard line.


author: John Funk
body: Well, just remember that this is a brand new iteration and things are being iterated on. Not everything will be perfect out of the gate. Outside of JSM projects, you cannot create forms out of the box.


author: John Funk
body: Thanks [@Heather Roberts](/t5/user/viewprofilepage/user-id/2559654) !!!


Tags: cloud

forms
How do I spawn/link a Project from an Issue?
Asked by Stuart Fitzgerald:

I'm new here, so please forgive me if this is a basic use error!

I've set up our business' global task list (everything we need to get done). My intention was then to use each of those items (issues) to generate a new project.

I.E. One of the items on the to-do is a new product launch that we want to go live with by Q3. Now I want to create a project that can capture all of the elements of that task (And for the To Do item to mirror the project status (i.e. In Progress, Completed, etc). Not all tasks will be worthy of their own project though (i.e. Get New Coffee.) Is that possible, or do I need to rethink the relationships available?

TIA


Answers:
author: Jane Yeoh
body: Hi Stuart,

Welcome to the Atlassian Community!

Just trying to understand the need to create separate projects for each task. Might I suggest a different way of thinking of this. You could use the Epic-Task-Subtask relationship instead of creating individual projects for each task. This way, you would be able to track everything in a single project.

For example, you could have an Epic that is called Q2 Website Launch, and under that Epic, you would have your various tasks associated with that Epic:

![Screen Shot 2021-05-24 at 11.41.26 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/144472i6D673D95D6A6D755/image-size/large?v=v2&px=999 "Screen Shot 2021-05-24 at 11.41.26 am.png")

Hope that helps.

Regards,

Jane


Tags: cloud
[Bug] Filtering List view on translated Issue Type is broken
Asked by Gabriel Beaudoin:

I am trying to filter issues based on Issue Type in the List view on a business project (Jira Work Management). Since the issue types were translated, I cannot filter on some of them, which is the case for the "Epic" translated type "?pop?e", as can be seen in this screenshot:

![Untitled 6 copy.jpg](/t5/image/serverpage/image-id/144408iB388FE5B3CEBBD90/image-dimensions/265x302?v=v2 "Untitled 6 copy.jpg")d

**When I filter on the issue type "?pop?e", no issue show up in the list.**

If I remove the filter however, you can clearly see that there are issues of that type in the list:

![Untitled 6.jpg](/t5/image/serverpage/image-id/144409i3E873A11B112D5AA/image-dimensions/314x161?v=v2 "Untitled 6.jpg")d

One difference that can be quickly spotted is that the thumbnail image of this issue type isn't shown in the filter options. Could it be cause it's grabbing the issue type from the wrong place, and filtering on the wrong one?

Or could it be because of accents in the translation?

Note that I can use this specific filter in the Ticket search view of the project![Untitled 6.jpg](/t5/image/serverpage/image-id/144411iC85F83DFE194A53F/image-size/large?v=v2&px=999 "Untitled 6.jpg")

Anyways, I can't submit bug reports as this is a free trial environment. If it's not a but, hopefully someone can enlighten me :)


Answers:
author: Ang?lica Luz
body: Hello [@Gabriel Beaudoin](/t5/user/viewprofilepage/user-id/4284224),

Welcome to Atlassian Community!

Thank you for bringing this issue to our attention.

On my local site, I was able to replicate the same issue using French and also Portuguese. I tested with Portuguese to make sure it also happens with another language and because some of the translations wouldn't have accents, so I would be able to confirm if the accent makes any difference, but it seems that it's with translations in general.

I also tested the statuses and priorities, but it works.

Based on that, I created a bug for our dev team to check what is happening:

* [List doesn't filter translated Issue Types](https://jira.atlassian.com/browse/JWMCLOUD-41)

Please, click on "This affects my team" and also watch, so you will receive updates when the bug is fixed.

Kind regards,  
Ang?lica


author: Dave Liao
body: [@Gabriel Beaudoin](/t5/user/viewprofilepage/user-id/4284224) - bonjour Gabriel !

You can also submit feedback using the "Give feedback" button for bugs (while on a JWM page) - the JWM team reviews these and are good at replying back to feedback. ?

comments: author: Gabriel Beaudoin
body: I've submitted a quick explanation along with a link to this post in the "Give feedback" section. Thanks for the suggestion Dave!


author: Esther Strom
body: [@Gabriel Beaudoin](/t5/user/viewprofilepage/user-id/4284224) Welcome to the Community! I don't have access to a site with translated issue types, but I'll see if I can loop in an Atlassian team member to help.


Tags: atl-rvw

cloud
Can't open projects on mobile devices
Asked by Christopher J Tamez:

Every time that I try to open a project from my mobile device using the app it says jira encountered an error I am not able to create task from the mobile app, all my employees have the same issue


Answers:
author: Irene
body: Hi Christopher,

On the Jira app screen you encounter the error, you can shake your phone and that will bring up a "Send Feedback" form, it will also capture your screen as a screenshot. You can write more details on the issue before sending it to us, which will also send through your OS version information. This will make it easier for us to debug the issue. Can you please do this? And we'll be in touch after.

Thank you!

Irene

comments: author: Christopher J Tamez
body: Here is a screen shot showing the error we get


author: Christopher J Tamez
body: ![Screenshot_20210521-061734_Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/144335i60F98D946F15DEC0/image-size/large?v=v2&px=999 "Screenshot_20210521-061734_Jira.jpg")![Screenshot_20210521-061634_Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/144336i657839EFCAF84D7F/image-size/large?v=v2&px=999 "Screenshot_20210521-061634_Jira.jpg")


author: Jane Yeoh
body: Hi Christopher,

Could you provide us with a bit more detail about what you're experiencing please?

Is this across all your Jira projects, or is this specific to Jira Work Management? And does this apply to new projects or also occurring in existing projects?

Looking forward to hearing back from you,

Jane


Tags: cloud
Are there plans to separate licensing for JSW and JWM?
Asked by Scott Theus:

I've a pricing question for JWM.

The FAQ says that "For now, any licensed Jira user has access to Jira Workforce Management." I'd like to recommend JWM for HR in my organization, but the "for now" worries me. Are there plans to separate the licenses in Jira Cloud so that JSW and JWM have their own costs for access?

Thanks,

Scott


Answers:
author: John Funk
body: Hi Scott,

I don't be believe the licensing is any different now than it has been. JWM is really just Jira Core and you have always received it when you have JSW.


author: Prince Nyeche
body: Hi [@Scott Theus](/t5/user/viewprofilepage/user-id/1179712)

JSW and JWM has a separate pricing if you opt to subscribe to JWM on its own. However, there's no need to do that if you already own JSW because JWM will come with it as a core application. I don't think you would like to separate the licensing because that would just be an increased cost to you which in the first place shouldn't be.
Why cant we organise multiple project tasks into a single sprint?
Asked by Jon Miles:

We utilise a shared resource model, we run multiple concurrent projects with work planned into a single shared 10-day sprint cycle.

We cant drag tickets from projects into the sprint cycle and we'd like to find a way of doing this to negate having to clone or duplicate tickets, any suggestions?


Answers:
author: John Funk
body: Hi Jon,

If you are wanting to do Sprints, you need to create a Jira Software project and not a Jira Work Management project.


author: Callum Carlile _Automation Consultants_
body: Hi [@Jon Miles](/t5/user/viewprofilepage/user-id/3721960) , welcome to the community!

If you have a Scrum board where you want to use Sprints containing tasks from multiple projects, you need to edit the filter which is used by the board/backlog. To do this, go into Board Settings \> General, then under Saved Filter, click on Edit Filter Query.

By default, the filter for a new board will look something like **Project = ABC** (ABC is the project that the board is hosted in). You should change this to **Project in (ABC, XYZ, DEF)**, where ABC, XYZ and DEF are the project keys for the projects you want to include in the Sprint. Click Search and then Save.

If the projects are using different workflows with different statuses, you will then need to go into Board Settings \> Columns and map all of the available statuses to the workflow columns so that all tasks are visible.

The Sprint Board and Backlog should now show all of the tasks from all projects contained within the filter, and you will then be able to move tasks from each project into the Sprint.

You will need to make sure that you have the correct permissions in **each permission scheme** used by all of the projects within the filter. You will need the **Browse Issues and Manage Sprints** permissions at a minimum.

Hope this helps!


Tags: cloud
Adding Teams to a Work Management Project
Asked by Robbo:

Is there a way to add teams to different projects in Jira Work Management. We can add the members individually however add the team itself would make life a lot easier.


Answers:
author: John Funk
body: Hi Robbo - I don't think you can add a Team, but you can add a Group.

comments: author: Robbo
body: Thanks John for your comments. Will try and get the functionality we were looking for with groups and tags.


author: Sridhar Badarvada
body: Hi John,

If the functionality to add team to a project available now? otherwise I have to add each member of my team individually every time a project is started

Thanks

Sri


author: John Funk
body: Hi [@Sridhar Badarvada](/t5/user/viewprofilepage/user-id/5050929) - Welcome to the Atlassian Community!

No, this functionality is still not present. And I am not aware of any timeline for it, if at all.


Tags: cloud

project

team
???? ??????? ????????? ???????
Asked by ??????? ???????:

In our work, we actively use the functionality of subtasks and related tasks. After the update, the interface lost the ability to see related tasks and add new ones.  
How to return?


Answers:
author: Ron Levy
body: Hi, the update to Jira Work Management should not have changed the usage of subtasks and related tasks. Can you please provide some screenshots of where it was that you see this previously? thx!

comments: author: ???????? ???????
body: ![????????? ?????? ?????? ??????.png](https://community.atlassian.com/t5/image/serverpage/image-id/143946i2A409497B69DEF58/image-size/large?v=v2&px=999 "????????? ?????? ?????? ??????.png")

???? ??????????? ????? ?????? ??????, ? ??????? ???????????? ????????? ??????

? ????? ?????? ????????? ????? ???

![????? ??????.png](https://community.atlassian.com/t5/image/serverpage/image-id/143947i154CB9B338B4F47F/image-size/large?v=v2&px=999 "????? ??????.png")


Tags: cloud
Is there a way to see a birds-eye view of all projects vs having to go inside every single project?
Asked by Kayla Force:

As a customer success manager, I need to be able to have a birds eye view over all ongoing projects and easily see what all due dates are approaching. As I am not someone who will be tasked with work is there capability to see what all tasks are on everyone else's plate so I can assess team members availability, and keep track of all project due dates in one easy to find location vs going into every single project to see upcoming milestones. I find the calendar view very helpful but I am just seeing that within a project vs a calendar view encompassing all projects. Is that possible?


Answers:
author: Brant Schroeder
body: [@Kayla Force](/t5/user/viewprofilepage/user-id/4393302) Welcome to the community. I would suggest creating yourself a dashboard that holds the information you are interested in. Dashboards are run off of filters and filters can be used to select specific information from one or more projects in Jira. This information can then be displayed on a dashboard using a gadget. One of those gadgets is a calendar gadget.

<https://support.atlassian.com/jira-core-cloud/docs/what-is-a-jira-dashboard/>


author: Capi [resolution]
body: Hi [@Kayla Force](/t5/user/viewprofilepage/user-id/4393302)

Welcome to the community! There are really many different ways to do what you're looking for. There's a [recent thread with suggestions for high-level project management](https://community.atlassian.com/t5/Jira-Work-Management-Discussions/JWM-for-high-level-PM/td-p/1693795).

If you want to see upcoming deadlines and status, from the different options in that post I think Swanly and advanced roadmaps are possibly the most interesting.
Form submission not successful
Asked by Heidi Kruger:

I created a form on Jira Work Management.

To test it I shared the form link with myself.

I filled in all the necessary fields and clicked on the Submit button.

**Result**: I get a message: Something's gone wrong.

**Steps taken to solve the problem:**

I tried what is suggested in the message - i.e. Refresh the page and try again

I tried removing some of the fields from the form that I thought might be causing an issue and left only the bare minimum.

![Screenshot 2021-05-11 at 11.42.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/142952iB75B542481E3228E/image-size/large?v=v2&px=999 "Screenshot 2021-05-11 at 11.42.22.png")


Answers:
author: Prince Nyeche
body: Hi, does this happen on issue creation only or on an existing issue? Did you try the same step on a different browser?

comments: author: Heidi Kruger
body: Hi Prince, thank you for your answer. It seems there were required fields missing from the form. These fields are required by the Default Issue Type Scheme which has been a frustration because you can't seem to remove this scheme from your project.

Anyway, I added the required fields and now the submission is working.

Thanks once again


Tags: cloud

forms
Form issues
Asked by Markus:

Some users just see a blank screen when loading the form, others do not.


Answers:
author: John Funk
body: Hi [@Markus](/t5/user/viewprofilepage/user-id/3552867) - Did you ever get this solved?

comments: author: Markus
body: Nothing that i did - it seemed to have resolved itself


author: John Funk
body: Good - glad it is working for you.


author: Ang?lica Luz
body: Hello [@Markus](/t5/user/viewprofilepage/user-id/3552867),

Thank you for reaching out to Atlassian Community!

Forms are available only for users with access to Jira and access to the project. If you share with someone that doesn't have Create issue permission on the project, they will see a blank screen:

* [Collect information with forms](https://support.atlassian.com/jira-core-cloud/docs/collect-information-with-forms/)

> **Who can see my project's forms?**
>
> Forms are meant to be used within your organization, so people without access to Jira won't be able to view them or submit anything.
>
> For a user to be able to view and submit a form, they must have access to your Jira Work Management project and have the create issue permission in your project. Learn more about managing project permissions.

Please, confirm if they have permission on the project and if you have any other questions regarding this matter, please let us know.

Kind regards,  
Ang?lica


Tags: cloud

jira-software

jira-software-cloud
What would be best practice to handle large number of tickets?
Asked by Max Sudik:

Hi All,

I'm just curious, what would be the best practice to handle a large number of tickets in Jira Work Management?

For example in Jira Software using scrum board I can put not active tickets in the backlog and then break them down into multiple sprints. That helps to manage those tasks and plan accordingly.

So, what if I have 500 tickets using Jira Work Management in "To Do" column, and I keep adding them based on the client's needs? As for now, from what I can see, the only solution is to store them in "To Do" column and define "Due Date", so they can be displayed on the Timeline or in the Calendar.

Do you have any thoughts or plans to add new features to the product?

Thanks,

M


Answers:
author: Chase Wilson
body: Hi [@Max Sudik](/t5/user/viewprofilepage/user-id/3813733) , thanks for the question. For larger projects, I would use the List view primarily and take advantage of the new filtering options. This should make it easier to reduce the number of visible tasks to be done. You can also sort by when issues were created, updated, or their priority if any of those options make it easier. Hope that helps!


author: Capi [resolution]
body: Interesting question [@Max Sudik](/t5/user/viewprofilepage/user-id/3813733) , but I imagine that there could be as many good practices for sorting 500 tickets as there are organizations and immediate needs.

Would you consider more sophisticated prioritization schemes? Categories and labels? Additional columns?
Add text to issue summary based on custom field
Asked by Sean Davies:

Hi, I'm completely new to Jira and want to use it for managing requests from multiple clients. I've created a custom field where I select the client from a dropdown list on the issue (task), and I'm trying to create a rule that will add the clients name to the issue summary. Is this even possible?

So, the process would be:

1. Issue created called "change opening hours on website"

2. Client "ACME Plc" selected from custom field dropdown

3. Automatically, issue summary becomes "ACME Plc - change opening hours on website"

Any help here would be really appreciated, or even suggestions of a better way I should manage work with multiple clients.


Answers:
author: Yvan Martin
body: Hi there [@Sean Davies](/t5/user/viewprofilepage/user-id/4386875)

<br />

Developer from Automation here.  

<br />

You should be able to achieve this by using edit issue with the help of some smart values as Chase mentioned in the other answer.  

In particular here's an example rule I created with a single select dropdown I named "Single Select Field", you should be able to do something similar by putting in your field name and setting it up based on your Jira instance.

<br />

<br />

![Screen Shot 2021-05-14 at 3.37.58 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/143431iF3FAD021443A9968/image-size/large?v=v2&px=999 "Screen Shot 2021-05-14 at 3.37.58 pm.png")  

Atlassian support can also help for issues with your rules <https://support.atlassian.com/>  

Cheers.

comments: author: Bill Tanner
body: I am trying to do the same thing but pull the custom field value from a trigger issue. So, the user creates an issue, and then multiple sub-tasks are created. We want to pull the value from custom field 20300 and append it to the summary of each sub-task created. Ideally, we will use the Custom Field ID.

So far, the syntax is not working. I tried {{triggerIssue.customfieldId.20300}} but it is not working.

Any suggestions on the proper smart value syntax?


author: Chase Wilson
body: Hi [@Sean Davies](/t5/user/viewprofilepage/user-id/4386875) , sure thing! You can dynamically populate information into fields using the values of another field. Here's [more documentation on the topic](https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/).


Tags: automation

cloud

rule