Cloud Migration: Import to cloud failed (from 5.10.0)
Asked by Bruce Yen:

Error log: **prevents compatibility before 4517**

2021-03-23 15:19:29,357 INFO \[pool-21-thread-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 4950: "Upgrade to build number: 4950" - **Ok**   
2021-03-23 15:19:29,357 INFO \[pool-21-thread-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 4526: "Remove the legacy remotable apps plugin from the user installed plugins" - **Ok**   
2021-03-23 15:19:29,357 INFO \[pool-21-thread-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - **Not Ok**   
2021-03-23 15:19:29,357 INFO \[pool-21-thread-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" **prevents compatibility before 4517**   
2021-03-23 15:23:24,465 ERROR \[Caesium-1-4\] \[agent.service.stepexecutor.ProgressTracker\] error Step failed, message: Import to cloud failed. Message: com.atlassian.confluence.importexport.v2.ImportExportException: entities.xml not found


Answers:
author: Sri Kumar
body: Hi All,  

Please be informed that **a Fix has been deployed**. Please re-try the migration. It should succeed now.

Thank you  

-Sri


author: Sri Kumar
body: Hi All,  

We are investigating on the issue, We will keep you guys posted on this thread   

-Sri

comments: author: Erik Mathijs
body: [@Sri Kumar](/t5/user/viewprofilepage/user-id/3083210)

I am getting the same error on 1 space.

Migration from Confluence server 7.13.7 and CCMA version 3.3.9

**Some additional log statements**

getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517  

com.balsamiq.scheduler.JobRunner_BAS_Gardening#com.balsamiq.confluence.plugins.mockups.Scheduler_2 completed unsuccessfully with response JobRunnerResponse\[runOutcome=FAILED,message='Failed!'\]


author: Alec Keeler
body: Seeing something very similar:

2021-03-23 21:56:49,501 INFO \[pool-26-thread-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - Not Ok

2021-03-23 21:56:49,501 INFO \[pool-26-thread-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517

<br />

2021-03-23 21:58:54,864 INFO \[Caesium-1-3\] \[service.stepexecutor.space.SpaceImportExecutor\] info Initiated import task. Response: ConfluenceImportExportTaskStatus{id='v2-spi-277a1b49-3dd9-4e4a-b375-536a0ba25e56', elapsedTime=0s, percentageComplete=0, successful=false, complete=false, message='null', result='null'}  
-- stepConfig: da2b13e4-74cf-4bce-8413-e6039ca59889 \| cloudId: 07e7abbd-7f2f-4b24-9e8d-1e34b32ec6d4 \| planName: Migration006 \| stepType: CONFLUENCE_IMPORT \| stepId: 20ddd55b-556f-4e75-b48a-1a28cdfc685a \| planId: 1b58e204-b17f-467b-8156-97b62592ec23 \| cloudUrl: <https://nexor.atlassian.net> \| taskName: Migrate space DI \| taskId: 3b4b6fb4-2afe-41da-8e80-2dbe2b52b9cf  
**2021-03-23 21:59:35,740 ERROR \[Caesium-1-2\] \[agent.service.stepexecutor.ProgressTracker\] error Step failed, message: Import to cloud failed. Message: com.atlassian.confluence.importexport.v2.ImportExportException: entities.xml not found**   
-- stepConfig: da2b13e4-74cf-4bce-8413-e6039ca59889 \| cloudId: 07e7abbd-7f2f-4b24-9e8d-1e34b32ec6d4 \| planName: Migration006 \| stepType: CONFLUENCE_IMPORT \| stepId: 20ddd55b-556f-4e75-b48a-1a28cdfc685a \| planId: 1b58e204-b17f-467b-8156-97b62592ec23 \| cloudUrl: <https://nexor.atlassian.net> \| taskName: Migrate space DI \| taskId: 3b4b6fb4-2afe-41da-8e80-2dbe2b52b9cf

comments: author: Alec Keeler
body: I have been trialling the migration for 6 weeks now, tonight was supposed to be for real then this error appears for the first time ever !!


author: Alec Keeler
body: Raised a level-1 critical support case, lets see what happens


author: Bruce Yen
body: Fixed. I have successfully migrate from Server (5.10.0) to Cloud.

Thank you very much!

comments: author: Sri Kumar
body: Thanks for confirming. Happy that your issue is resolved and migration was successful.   

Have a good day.  

-Sri


author: Alec Keeler
body: Others reporting same issue here and Atlassian responding there

<https://community.atlassian.com/t5/Confluence-questions/Import-to-cloud-failed-Message-com-atlassian-confluence/qaq-p/1645417#U1645995>


Tags: cloud

confluence-cloud