When I try to use @ to get the contacts to add to a document in confluence it gives error
Asked by Anil Eapen Pallithekethil:

Hi,

I am not able to get the users list when I use @ as bellow. I am using Chrome

![Confluence.PNG](/t5/image/serverpage/image-id/140625i5B992565BF0C6BD1/image-size/large?v=v2&px=999 "Confluence.PNG")


Answers:
author: Diego
body: Hello there [@Anil Eapen Pallithekethil](/t5/user/viewprofilepage/user-id/4363610)! Just like what [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) suggested, the first thing we need to make sure is to check if the issue that you are facing is coming from Confluence or Jira.

With this in mind, I have a few questions to ask you:
> 1. Are you creating a page in Confluence or adding text to a Jira issue?
> 2. If you are using Confluence, are you using the New or the Legacy editor?
>    1. You can check this link for details on how to identify your editor: [Which editor does your page use](https://support.atlassian.com/confluence-cloud/docs/create-edit-and-publish-a-page/#Create,edit,andpublish-Whicheditordoesyourpageuse)
> 3. Are you still facing this behavior?
> 4. Did your site administrator check your permission set?

I checked our status page for any issues around the time your reported this behavior here, but there was nothing wrong at the time.

Let us ear from you!

comments: author: Anil Eapen Pallithekethil
body: Hi,

It is Confluence. I am trying to edit a Confluence page. I am still having this issue. Our administrator and me together had a look and can't see any permission issue. Can you confirm what are the permission I would need?

![Confluence_View.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/141895iC240140412537F14/image-size/large?v=v2&px=999 "Confluence_View.PNG")


author: Anil Eapen Pallithekethil
body: Hi,

This issue has not been resolved. Please advice

Thanks

Anil


author: Brant Schroeder
body: [@Diego](/t5/user/viewprofilepage/user-id/1188952) Is this something the support team can take a look at on their cloud instance?


author: Brant Schroeder
body: [@Anil Eapen Pallithekethil](/t5/user/viewprofilepage/user-id/4363610)

Have you tried a different browser to see if this is an issue in all browser? Have you tried clearing your cache to see if this fixes the issue?

comments: author: Anil Eapen Pallithekethil
body: Yes, tried that. But still not working


author: Brant Schroeder
body: I have escalated to Atlassian they will be able to look at your cloud instance.


author: Brant Schroeder
body: [@Anil Eapen Pallithekethil](/t5/user/viewprofilepage/user-id/4363610) One more question was this working in the past?


author: Anil Eapen Pallithekethil
body: Hi Brant,

I had an issue that my account got deleted. So a new account was created and the admin had given permissions both Jira , Confluence. The admin had a look and I have permissions on the spaces. Not sure why I can't use @ and see the contacts. I was also speaking to the jira group and they asked to open a ticket in confluence. Please advice


author: Brant Schroeder
body: [@Anil Eapen Pallithekethil](/t5/user/viewprofilepage/user-id/4363610) if you are having the issue in Jira you need to make sure that your account has browse users and groups. You admin can make sure that you are in a group that has this permission by reviewing which groups have this in the global permissions. <https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/>


Tags: atl-rvw

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