youngmon/atlassian-qna huggingface dataset:
Status Page - Maintenance Notification Enhancement/hiccup
Asked by SANDRA PARTRIDGE:

Hi there, I have some Maintenance Notifications that I need to send out but I need an explanation on what the Scheduled Time affects, what date should be entered, and the HOURS/MINUTES Boxes. Shouldn't the SCHEDULED AUTOMATION tab/section be available before hitting SCHEDULE NOW? It only appears to me after I have sent the notification...seems like this should be entered/filled out before selecting SCHEDULE NOW.

Is there someone who can reach out for a quick 5-minute Q\&A?

Thank in advance


Answers:
author: Muhammad Zeeshan
body: Hey [@SANDRA PARTRIDGE](/t5/user/viewprofilepage/user-id/5579040)

The Scheduled Maintenance allows you to schedule a maintenance period for your component(s) and that is what the date/time section entails. You define the date and time for when the maintenance period will start and for how long it will last and all of this is done before you hit the 'Schedule now' button as expected:

![Screenshot 2024-08-30 at 13.15.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/344770i935802952333E13C/image-dimensions/202x315?v=v2 "Screenshot 2024-08-30 at 13.15.23.png")

If that is not the case and you see a different UI where you are asked to enter the date and time after clicking 'Schedule Now' button please feel free to reach out to our Support Team via <https://support.atlassian.com/contact/> so we may assist you further on this.

BR,


Tags: cloud

opsgenie

opsgenie-cloud
Templates for maintainance not working.
Asked by Tony Albus:

Somehow when i create a scheduled maintanance i can not select my templates anymore,  
they seems to be only available with incidents, this worked before.  
i did not create any template groups.  
Does anyone have a solution or the same problem?  

Kind regards  
Tony


Answers:
author: Robert Nichols
body: I found since a recent change you need a template group before you can use templates. I'm not sure why, but I just created a group, added the templates to the group. Then I could select both those in the group, and those not in the group.  

Seems strange, but has worked for me on several instances.  

comments: author: Mark Preudhomme
body: This worked for me. Thank you!


author: Tony Albus
body: Thanks!


author: AnswerFirst Admin
body: We are also having this exact same issue. Templates do not show up when scheduling a maintenance. This only started occurring this month.


author: Tony Albus
body: Thanks,

i know how it works, i just can't select any template in maintanance while i can in Incidents,

but its okey its only a few times i year i need this.


author: Rafael Meira
body: Hey [@Tony Albus](/t5/user/viewprofilepage/user-id/5582134)   

If you are following theses documentations and you are not able to accomplish what you need:  

<https://support.atlassian.com/statuspage/docs/create-an-incident-template/>  

<https://support.atlassian.com/statuspage/docs/incident-template-library/>  

<br />

My suggestion to you is for you to open a formal ticket with our support so we can better assist you:  

<https://support.atlassian.com/contact/>


Tags: cloud

maintanance

template
Looking to Export Incidents
Asked by Alex_flinchum:

Hey all I am hoping to find a way to export Incidents from our Statuspage from the past \~2 years. Do I need to use an external software or is there a way to gather a CSV or PDF of this data somewhere?  

Thank you in advance!


Answers:
author: Howard Nedd
body: Hi [@Alex_flinchum](/t5/user/viewprofilepage/user-id/5577834) ,

As far as I know there currently isn't a way to export incidents in a csv format, but you can use the "[Get a list of incidents](https://developer.statuspage.io/#operation/postPagesPageIdIncidents)" API to fetch all incidents. The limit to fetch is 100, but you can use the page offset query parameter to query specific pages.

Hopefully that helps.

comments: author: Lynn Munro
body: I want to do this too. I don't have the knowledge to use the API call. Is there no other way to extract data simply to Excel?


Tags: analytics

cloud

export

pdf-export
Prometheus & Statuspage Integration
Asked by Roydon Pereira:

I am trying to use Statuspage to have a Service Dashboard, where I am crawling Prometheus blackbox data using Python script and pushing to Statuspage (\`api.statuspage.io\`)

I am able to submit metric to System Metrics as following

![Screenshot 2024-08-26 at 10.34.33?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343850i2F3B8AE7347C9076/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 10.34.33?AM.png")

but need help with getting following view

![Screenshot 2024-08-23 at 1.02.27?PM.png](/t5/image/serverpage/image-id/343530i84F3DE93C2A67FF6/image-size/large?v=v2&px=999 "Screenshot 2024-08-23 at 1.02.27?PM.png")


Answers:
author: Jesse Klein
body: Hello Roydon,

I'm Jesse from the Statuspage support team. Welcome to the community, and thanks for the question. The screenshot you sent is related to components and the uptime showcase. You would need to create a Prometheus component, and then if the component went down, you could update the component manually or use the API to show whether it was in an outage state. This would update the uptime showcase.

The issue you would run into is trying to change the past state of the component. This is not possible for the API. Instead, you can go to the component and manually edit the days in the past if needed. Moving forward, you can automate it if that is your desire.

Hopefully that helps point you in the right direction.

Regards,  
Jesse


Tags: cloud

prometheus

statuspage-cloud
Audience-specific tiering question
Asked by Bart van der Meijden:

My company is checking if audience-specific pages is the way to go. I have been looking at this [pricing page](https://support.atlassian.com/statuspage/docs/audience-specific-page-pricing/) but from what I read I can't decide which way to go.

Can you elaborate on the pricing tiers? Is it a simple calculation, based on total numbers of users? For instance when my company expects 1500 users to be notified, do we need to opt for pricing tier 3? Or is it more complicated to determine the tiers?

It would be nice if the documentation regarding this topic would be more detailed with examples of how the tiering works.

Thanks in advance


Answers:
author: Muhammad Zeeshan
body: Hey [@Bart van der Meijden](/t5/user/viewprofilepage/user-id/1313169)

Will be happy to answer your query and thank you for your valuable feedback! :)

The pricing is based primarily on the number of groups. It starts at **$300/month for 10 groups** (effectively $30/group/month), and then incrementally scales in tiers of 10 additional groups (the price per group goes down as you purchase more tiers). For example, for your 11th through 100th group, the monthly price would be $200 purchased in tiers of 10 groups, meaning $20/group/month.

Each tier of **10 Groups comes with 25 Team Members, 500 Page Access Users, and 30 Metrics.** These numbers are cumulative; for example, if you have 30 groups, you have 1,500 page access users total that you can distribute among those groups however you want.

So to simply answer your query, yes you will need Tier 3 for 1500 Page Access Users which should cost you a total of $700/month.

BR,


Tags: cloud

statuspage-cloud
Webinar missing
Asked by Bart van der Meijden:

Would it be possible to post the proper link to the webinar mentioned [here](https://www.atlassian.com/software/statuspage/public-pages)?

I am curious about which status page is best for my company, but unfortunately the link is not active at the moment, and I haven't been able to find the webinar in the youtube channel either.


Answers:
author: Kevin Patterson
body: Hi [@Bart van der Meijden](/t5/user/viewprofilepage/user-id/1313169) ,

I also did not see a detailed video on their youtube channel discussing this topic. There is a short video by Kate Clavet on the Atlassian youtube channel that briefly touches on the page types around the 4 minute mark of the video. <https://www.youtube.com/watch?v=KshB1tdxqis>

If you post the use case your company has here in the community we can try and point you in the right direction for StatusPage Type and pricing Tier for your organization.


Tags: cloud

statuspage-cloud
Component Wise Subscription Feature
Asked by shivam_singla:

In many cases, a client may not be subscribed to all the services provided by the company. Is there a feature or configuration setup that allows subscribing to only specific components or groups of components? Currently, as I understand it, subscribing results in receiving notifications for all components, regardless of the specific ones the client is interested in.


Answers:
author: Kevin Patterson
body: Hi [@shivam_singla](/t5/user/viewprofilepage/user-id/5538502) ,

Yes, with the Business and Enterprise tiers of Atlassian Statuspage, users have the ability to subscribe to specific components rather than the entire page. This feature allows users to receive notifications only for the components that are relevant to them.

KP


Tags: cloud

statuspage-cloud
Show incidents of last 3 months
Asked by Karthik Balakrishnan:

Hi Team,

I have couple of queries, Looking for quick help.

1. By default the status page displays the incidents of last 15 days. Can we configure it to list down the incidents of last 3 months?

2. The incident timestamp is being displayed without year. Can we show the year as well?

![Screenshot 2024-08-19 at 1.28.35?PM.png](/t5/image/serverpage/image-id/342392i57E0DF22B40559C6/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 at 1.28.35?PM.png")

Thanks in advance!..


Answers:
author: Kevin Patterson
body: Hi [@Karthik Balakrishnan](/t5/user/viewprofilepage/user-id/5570995) ,

While this is not something you can do in the GUI, this can be done with HTML/CSS overrides available in Statuspage for your first use case. Atlassian published a document with common use cases scroll down to "Show fewer days of history on the main status page" section.

<https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

I suspect it is also possible to provide the year via an override to solve your second use case as well, but it is not something I have had the need to solve for yet myself.

KP

comments: author: Karthik Balakrishnan
body: Thanks Kevin,

But thats not helped. The script/css is used to reduce the number of days.

The expectation is to fetch more days of incidents.


author: Kevin Patterson
body: I see, I usually work with clients that want to Trim the days, not increase so I defaulted to this page out of habit. Thank you for correcting me Karthik.

I'm sure you have seen it but the link at the bottom of the page "incident history" will redirect to the /history page in statuspage shows that will show all incidents. What I have seen most clients do is minimize the days on the main page (usually 7 days or less) and keep the link at the bottom that redirects to the history page. That said if you are wanting more to be shown on the main page it might be possible with the combination of an embedded javascript and html/css override to properly display the data.

The approach I would try would be to embed a javascript in the HTML footer that retrieves the incidents from the history page (/history) over the last 90 days. Then edit the HTML override section to display the results in an unordered list (ul). you will probably have to filter to account for the days that are already there by default.


Tags: cloud

statuspage-cloud
Alias or same number for SMS notifications to France
Asked by Abdel-Adhime Benhassine:

Hello,

We are experiencing quite a spam issue with our incident notifications.

It seems that for every SMS notification (even for the same incident), we are receiving messages from different numbers.

Is it possible to configure the same number or to set up an alias?

Thanks a lot.


Answers:
author: Jesse Klein
body: Hello there,

This is Jesse from the Statuspage support team. Thanks for reaching out about SMS notification phone numbers for France being from different numbers.

There are no settings to change where SMS notifications are coming from. Typically, in our supported countries, the number is consistent and might use a shortcode instead of a long number for delivering notifications.

France is not on our list of supported countries: <https://support.atlassian.com/statuspage/docs/sms-delivery-supported-countries/>

It may be because we aren't able to get the same consistency with numbers or there's regulatory issues blocking this but there wouldn't be a way to get that consistent number at this time. We do have feature requests to add greater availability for messaging so I'll add this community post to that feature request in our private Jira. Thanks for letting us know!

Regards,  
Jesse


Tags: cloud

statuspage-cloud
How does Component Grouping work
Asked by Bertrand Mbanwi:

If I have a couple of endpoints and I decide to group them, do they all get an overall status based on each component status? For example, if I let's say I have 3 components in a group, and all of them have the same Operational Status, Does the group which holds those three components have its own status that reflects the three components as operational, and if so, what happens when one of the components status changes, let's say to degraded or major outage, does it also affect the group overall status or is it just for each component?  

My second question is which plan supports component grouping? I already have a process setup for individual components, but I've been asked to inquire and upgrade on the solution since some of our API's have multiple endpoints that capture different services, and we want to be able to capture all at once through component grouping and be able to get an overall status for each group based on its subcomponents.


Answers:
author: Egor
body: Hey Bertrand,   
Thanks for reaching out to Atlassian Community!  

When you group components in Statuspage, the overall status of the group is determined by the statuses of the individual components within it. Here's how it works:

?**Operational Status:** If all components within a group are marked as "Operational," the group itself will also display an "Operational" status.

?**Status Change Impact:** If one of the components in the group changes its status (e.g., to "Degraded Performance" or "Major Outage"), this will affect the overall status of the group. The group will reflect the most severe status among its components. For instance, if one component has a "Major Outage," the group will display that status, even if the other components are still operational.

This means that the group status acts as an aggregate representation of the individual statuses of the components within it, always reflecting the most severe status at any given time.

Component grouping is available in the **Business** and **Enterprise** plans of Statuspage. These plans allow you to group multiple components together and manage their statuses as a collective group. If you're looking to upgrade your plan to support component grouping, you would need to consider upgrading to one of these plans.

I hope this helps!

Best Regards,  
Egor


Tags: cloud

statuspage-cloud
PCA lorrymoniz, for Lorraine amaral.441409 consumer code.
Asked by Monizlorry15:

PCA lorrymoniz , take ing care of Lorraine Amaral.441409 consumer code. Date of birth. My mom 11/ 21/ 37.


Answers:
author: Monizlorry15
body: PCA lorrymoniz, taking care of my mother Lorraine Amaral .

comments: author: Monizlorry15
body: PCA lorrymoniz take care my mother Lorraine Amaral. 86 year old.


author: Monizlorry15
body: PCA lorrymoniz taking care my mother Lorraine Amaral. Doing everything for my mother Lorraine Amaral..


author: Monizlorry15
body: PCA lorrymoniz caring for my mother Lorraine Amaral.


Tags: atlassian-accounts

not-applicable
how to pull crowd local groups not in active directory
Asked by vasanth:

Hi All

how to pull crowd local groups not in the Active directory

like JIRA internal Groups


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@vasanth](/t5/user/viewprofilepage/user-id/3447449) ,

crowd has a specific internal directory. Please go to group and select CROWD as directory. All local groups created within crowd will be listed there.

Hope this helps,

Fabio
Configuring SSL for Crowd 5.2 with Tomcat 9
Asked by isher:

Hey Community!

I'm having trouble configuring SSL for Crowd 5.2, which now uses Tomcat 9. Can anyone provide guidance or tips on how to properly configure the server.xml file in Tomcat 9 to support SSL for Crowd 5.2?

Till 5.2 version release my server.xml looks like this:

*** ** * ** ***

\<?xml version="1.0" encoding="UTF-8"?\>  
\<Server port="8020" shutdown="SHUTDOWN"\>  
\<Service name="Catalina"\>  
\<Connector  
port="443"  
protocol="org.apache.coyote.http11.Http11Protocol"  
maxThreads="150"  
SSLEnabled="true"  
scheme="https"  
secure="true"  
clientAuth="false"  
sslProtocol="TLS"  
keystoreFile="${user.home}/.keystore/keystore.jks"  
keystorePass="myPass"  
/\>  
\<Connector  
acceptCount="100"  
connectionTimeout="20000"  
disableUploadTimeout="true"  
enableLookups="false"  
protocol="HTTP/1.1"  
maxHttpHeaderSize="8192"  
maxThreads="150"  
minSpareThreads="25"  
port="80"  
secure="false"  
scheme="http"  
redirectPort="443"  
useBodyEncodingForURI="true"  
URIEncoding="UTF-8"  
compression="on"  
sendReasonPhrase="true"  
compressableMimeType="text/html,text/xml,application/xml,text/plain,text/css,application/json,application/javascript,application/x-javascript"  
/\>  
\<Engine defaultHost="localhost" name="Catalina"\>  
\<Host appBase="webapps" autoDeploy="true" name="localhost" unpackWARs="true"/\>  
\<Valve className="org.apache.catalina.valves.AccessLogValve" directory="logs" prefix="localhost_access_log." suffix=".log" pattern="%t %{User-Agent}i %h %m %r %b %s %I %{X-AUSERNAME}o %{X-AAPPNAME}o" /\>  
\<Valve className="org.apache.catalina.valves.RemoteIpValve" remoteIpHeader="x-forwarded-for" protocolHeader="x-forwarded-proto" /\>  
\</Engine\>  
\<!-- To connect to an external web server (typically Apache) --\>  
\<!-- Define an AJP 1.3 Connector on port 8009 --\>  
\<!--  
\<Connector port="8009" enableLookups="false" redirectPort="8443" protocol="AJP/1.3" /\>  
--\>  
\</Service\>  
\<!-- Security listener. Documentation at /docs/config/listeners.html  
\<Listener className="org.apache.catalina.security.SecurityListener" /\>  
--\>  
\<!--APR library loader. Documentation at /docs/apr.html --\>  
\<Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on" /\>  
\<!-- Prevent memory leaks due to use of particular java/javax APIs--\>  
\<Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener" /\>  
\<Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener" /\>  
\<Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener" /\>  
\</Server\>  

*** ** * ** ***

Any help or insights would be greatly appreciated!


Answers:
author: isher
body: Weird, spend so much time on solving this, but solution was simple. Maybe someone will find it usefull:

*** ** * ** ***

\<Connector port="443" protocol="org.apache.coyote.http11.Http11NioProtocol" SSLEnabled="true"  
maxThreads="150" scheme="https" secure="true"  
sslProtocol="TLS"  
keystoreFile="${user.home}/.keystore/keystore.jks"  
keystorePass="myPass"  
/\>
User Management: When deactivated, automatically remove the user from space permissions?
Asked by Jonathan Smith:

Does anyone know a way to **automatically** remove users from spaces permissions (if listed individually) when they become deactivated?

We don't want to see a bunch of deactivated users listed when reviewing space permissions.

Suggestions / recommendations?

Cheers,

Jonathan


Answers:
author: Ste Wright
body: Hi [@Jonathan Smith](/t5/user/viewprofilepage/user-id/1254033)

There isn't a native option as far as I know.

It might be possible using an App which provides scripting capabilities in Confluence, such as...

* [Scriptrunner for Confluence](https://marketplace.atlassian.com/apps/1215215/scriptrunner-for-confluence?hosting=cloud&tab=overview)
* [Confluence Command Line Interface (CLI)](https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud&tab=overview)
* ...or another App from the [Marketplace](https://marketplace.atlassian.com/)

I'm not sure how you'd build this specific function, but I'd contact Marketplace vendors ahead of purchasing an App, and see if they can advise if it's possible :)

Ste


Tags: atlassian-guard

confluence-cloud
Can I use Crowd Server for Jira Data Center or Confluence Data Center
Asked by Till Hannemann:

Hello,

I would like to know if it is possible to connect Crowd Server to Jira or Confluence Data Center. I did some searching myself but the only thing I found is that connecting Crowd Data Center with Jira Server is a supported setup.

Thank you in advance

Till


Answers:
author: BHUSHAN PATIL
body: Hi [@Till Hannemann](/t5/user/viewprofilepage/user-id/980387) ,

Yes, It is possible to connect Crowd Server to Jira Data Center or Confluence Data Center for user management.

Here's are some kb articles by using that you can set up the connection:

* [Connecting a Jira application to Crowd](https://confluence.atlassian.com/adminjiraserver/connecting-to-crowd-or-another-jira-application-for-user-management-938847056.html#:~:text=.-,Connecting%20a%20Jira%20application%20to%20Crowd,-Atlassian%20Crowd%20is)
* [Connecting Confluence to Crowd for User Management](https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html#:~:text=for%20user%20management.-,Connecting%20Confluence%20to%20Crowd%20for%20User%20Management,-Atlassian%20Crowd%20is)
* [Integrating Crowd with Atlassian Jira](https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-jira-192625.html#:~:text=and%20Server%205.2-,Integrating%20Crowd%20with%20Atlassian%20Jira,-Currently%20Crowd%20supports)
* [Integrating Crowd with Atlassian Confluence](https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-confluence-198573.html#:~:text=and%20Server%205.2-,Integrating%20Crowd%20with%20Atlassian%20Confluence,-Atlassian%27s%20popular%20Confluence)

By following steps mention in above documents, you can connect Crowd Server to Jira Data Center or Confluence Data Center for user management.

Also, if you feel my input help you please accept the answer.

Regards,  
Bhushan

comments: author: Till Hannemann
body: Hello Bhushan,

thank you very much for your fast answer.

Best regards

Till


Tags: server
How to remove bulk users from specific group.
Asked by Jongho Jung:

I want to remove more than 200 users from some specific group in Crowd.

There are more than 500 users in that group and direct members only - no nested members.

Is there any way to run this bulk operation?

Thanks.


Answers:
author: Harshit bhagat
body: Hello,  

I hope this message finds you well.  

I'm Harshit from the miniOrange team, and we have exactly what you need.  

If you're looking to streamline the process of removing over 200 users from a specific group in Crowd, our plugin, **[Crowd Bulk User Management](https://marketplace.atlassian.com/apps/1225025/bulk-user-management-for-crowd?hosting=datacenter&tab=overview),** listed on the Atlassian Marketplace, can help you achieve this seamlessly.  

With our plugin, you can efficiently manage your users and large groups, making tasks like user removal hassle-free.  

If you're interested in learning more about how our plugin can benefit your user management processes, feel free to reach out to us atlassiansupport@xecurify.com. I'd be happy to provide further details and assistance.  

Thanks,  
Harshit.