youngmon/atlassian-qna huggingface dataset:
Exporting documents to PDF and document format
Asked by Javier Beato Guti?rrez:

Good afternoon, I would like to know if there is any way to format confluence documents, such as footers etc. It also happens to us that when exporting a document to pdf the images are very blurry. Would there be any application or method to help us with these things?  
Thank you very much in advance


Answers:
author: Aron Gombas _Midori_
body: Try these two popular apps that do a better job with exporting PDFs and DOCs than the corresponding built-in features:

1. [https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=cloud&tab=overview)
2. [https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?hosting=cloud&tab=overview)


author: Jack Brickey
body: Hi [@Javier Beato Guti?rrez](/t5/user/viewprofilepage/user-id/5107159) ,

I may not be understanding your issue here. You can certainly format all content in Confluence and export the page to PDF or Word. I have not experienced blurry output either so I'm a bit surprised by that. I wonder if it would be possible for you to take a screenshot of what you are seeing and place it here. If this is a repeatable issue I would contact Atlassian support.

comments: author: Jack Brickey
body: Also if you are looking to add footnotes please checkout the marketplace as there are a few options as I recall.


author: Javier Beato Guti?rrez
body: Here is an example of how an image that looks perfect in confluence loses all quality when exported to PDF. We have tried with different image formats such as png, svg, jpg, etc.  
Could you tell me some application for the footers you mentioned before?

![Captura de pantalla 2022-12-23 104215.png](https://community.atlassian.com/t5/image/serverpage/image-id/231869iB77E61FED306A062/image-size/large?v=v2&px=999 "Captura de pantalla 2022-12-23 104215.png")


author: Jack Brickey
body: Is it images only or text as well? What app are you using for drawing? You may want to contact that vendor. I don't have experience with this app, simply found in the Marketplace but have a look. [scroll-pdf-exporter-for-confluence](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=cloud&tab=support)


author: Javier Beato Guti?rrez
body: Only for the images, plantuml is used to produce these images. I have tried with the application you mentioned but the problem persists. Could you provide me with a contact email for confluence atlassian so I can contact them directly by mail? On the website I can only send tickets and it's...confusing.  
Thank you very much for your time.


author: Jack Brickey
body: <https://support.atlassian.com/contact/#/>

please note that if you are using a Free plan you won't have access to support. With that said I suspect this is an issue with the drawing app so you might contact them.


Tags: cloud

format

pdf
migrar un espacio de confluence
Asked by An:

Hola,

Quiero migrar un space de confluence, del subdominio donde est? a otro. Porque hay cambios en la empresa y necesitamos dividirlo. ?c?mo puedo hacerlo?

es decir, ahora tengo:

<https://business1.atlassian.net/wiki/spaces/myspace/>

quiero:

<https://business2.atlassian.net/wiki/spaces/myspace/>

Gracias.


Answers:
author: Rodrigo
body: Hola Sen! Buenos dias!

La ultima vez que ocupe algo similar me guie por esta documentacion de migrar espacios:

<https://support.atlassian.com/confluence-cloud/docs/import-a-confluence-cloud-space/>

Fue muy simple importar e importar un espacio a otro. Yo solo ocupe las paginas, asi que eso fue sencillo, pero para otros datos como usuarios, contrasenas, permisos, no sabria mucho mas que asegurarse de que hay un equivalente en el espacio que se va a importar.

Quizas alguien mas pueda complementar, pero mientras tanto espero esto sea util :)

Saludos!

comments: author: An
body: Much?simas gracias!!!


Tags: cloud

confluence-cloud
How can I fix the migration error "Content is not allowed in prolog"
Asked by Fabian Schmitz:

Hello everyone,

I'm currently testing the migration from Confluence Server to Cloud. We have around 50 Spaces. During the migration about 50% of the spaces fail with the message: *"Import to cloud failed. Message: "\<GUID\>-db.xml" (Line 1): Content is not allowed in prolog."*

*![ConfluenceMigrationIssue.jpg](/t5/image/serverpage/image-id/231717i7047EBA2D486058C/image-size/large?v=v2&px=999 "ConfluenceMigrationIssue.jpg")*

Searching about the issue I found out, that the header of the xml file is not in the correct format. But I could not find any Confluence specific results via Google or here.

I could not find the files mentioned on the server or in the database.

I checked with spaces that worked fine, but could not see a difference in the configuration. It also doesn't matter if the space is empty, has only a few documents or has lots of documents. The issue comes up for regardless of Key, Name or Size of the Space.

The server log is also not very helpful, as the only message that shows up there is the error itself. Neither the logs before or after that line give any indication on what produces the problem.

The question I have now is: **How do I fix these issues or the header of the xml file?**

As a bonus question:**How do I find out what causes the "Step failed with an unknown reason"?**


Answers:
author: Fabian Schmitz
body: There seems to be an issue with the Cloud Migration Tool.

<https://jira.atlassian.com/browse/MIG-1250>

After running the migration multiple times, all Spaces got migrated successfully. I got the error for around 50% of Spaces that I tried to migrate each time.

Until the Migration Tool is fixed you can work around this issue by either

* Running the migration multiple times and only selecting the spaces that failed migration in the last run or
* export the spaces in the server instance and importing them in the cloud instance manually


author: Trudy Claspill
body: Hello [@Fabian Schmitz](/t5/user/viewprofilepage/user-id/5106960)

Welcome to the Atlassian community.

Have you already opened a case with Atlassian Support to get support with your migration? Migration is one of the categories available when opening a support case.

<https://support.atlassian.com/contact/#/>

comments: author: Fabian Schmitz
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,

as our support subscription expired quite some time ago, I didn't even think about opening a support ticket. I will do that now and see what comes from that.

Thank you for the tip.


Tags: cloud

confluence-cloud

confluence-server

migration

migration-customer-care

server
Calendar
Asked by Gina:

Some colleagues are able to add events to our Team calendar but other colleagues are not able to add events while there are no Restrictions to the calendar. Also in the Global space permission they all are set up with same permission to everything except to Space Export \& Admin.

can you please advise how to solve this ?


Answers:
author: Rilwan Ahmed
body: Hi [@Gina](/t5/user/viewprofilepage/user-id/5107023) ,

Welcome to the community !!

1. Do the user has edit page access ?  
2. What version of confluence server are you using ?  
3 Which Calendar plugin (vendor and version) is installed in your confluence server?

comments: author: Gina
body: 1. yes

2. how can I check this

3. how can I check this


author: Gina
body: could you advise back asap on my questions?


author: Rilwan Ahmed
body: You should be a confluence administrator for this.

1. To find the plugin version:  
   Go to admin settings --\> Manage Apps.   
   Check for calendar plugin and click on it to find the vendor and version.  

   Direct url *https://**\<baseURL\>**/plugins/servlet/upm/manage/all*   

2. To find the confluence version: Open any page and scroll to bottom. You will have a line like "Powered by [Atlassian Confluence](http://www.atlassian.com/software/confluence) XXXX".   
   This XXX will be your confluence version


author: Gina
body: issue has been resolved in meantime. thanks


author: Rilwan Ahmed
body: Hi [@Gina](/t5/user/viewprofilepage/user-id/5107023) ,

Glad your issue was solved, can you please let us know how it was resolved ?


author: Gina
body: It wasn't a real issue after all. When adding an event, some colleagues didn't get the full table of parameters so they first had to click on the list of which event to add before the full list with parameters popped up.


Tags: confluence-server

server
How can I get space logo url by REST API
Asked by Quyen Hoang:

Current, I use the confluence REST API to get space logo by ?expand=icon for my connect app.  
<https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-space/#api-wiki-rest-api-space-get>  

API will return the icon path like this : "*download/attachments/1179658/A1-default?version=1\&modificationDate=1668655786640\&cacheVersion=1\&api=v2* " and to display the image I use the link <https://yoursite.atlassian.net/wiki/>*download/attachments/1179658/A1-default?version=1\&modificationDate=1668655786640\&cacheVersion=1\&api=v2*   

But the problem is that it is only possible to display the image if I have logged in to my atlassian account in the same browser.   
How to get the full link of space logo which can display without confluence access?

Thank you!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@quyen's hoang](/t5/user/viewprofilepage/user-id/5040451) ,

you need to be logged in to get logo. There is no way to retrieve it without access.

Hope this helps,

Fabio


author: Dave Liao
body: I presume access to the space is needed to see space-related assets. ?

Can you create a Personal Access Token on your account?

Consider creating a service account to access these spaces for you, so your integration isn't dependent on your own user account?


Tags: cloud

confluence-cloud
How to convert a server app to a data center app?
Asked by Dishant Sharma:

How to convert a confluence 7.13.7 server app to the data center version? Currently, the custom plugin that I have created is working fine in the server version but not working in the data center version.


Answers:
author: Aron Gombas _Midori_
body: Start reading here:

<https://developer.atlassian.com/platform/marketplace/developing-apps-for-atlassian-data-center-products/>

Note that there isn't a converter that just takes a Server app and magically converts it to a DC app.

Being DC compatible includes:

1. being cluster-aware (e.g. persisting all data via ActiveObjects)
2. being able to handle the load that the Atlassian scalability tester produces
3. being free of high- and critical-level vulnerabilities
4. etc.

Again, you have to implement these *manually*.


Tags: confluence-server

server
How to convert a confluence server app to a data center app
Asked by Dishant Sharma:

How to convert a confluence 7.13.7 server app to the data center version? Currently, the custom plugin that I have created is working fine in the server version but not working in the data center version.


Answers:
author: Ollie Guan
body: Hi [@Dishant Sharma](/t5/user/viewprofilepage/user-id/5038742) ,

Do you need to adapt the plug-in developed by yourself, or use a third-party plug-in in the atlassian marketplace?  

comments: author: Dishant Sharma
body: [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) Thank you so much for your reply.  
Yes, we have created our own plugin and trying to adapt it to the data-center version.


author: Dave Mathijs
body: Hi [@Dishant Sharma](/t5/user/viewprofilepage/user-id/5038742) , this link might help you: [Developing apps for Atlassian Data Center products](https://developer.atlassian.com/platform/marketplace/developing-apps-for-atlassian-data-center-products/)

comments: author: Dishant Sharma
body: [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) Thank you for the reply.  
We have checked the shared link but it does not contain what we are looking for.


author: Aron Gombas _Midori_
body: It does actually.

Note that there isn't a converter that just takes a Server app and magically converts it to a DC app.

Being DC compatible includes:

1. being cluster-aware (e.g. persisting all data via ActiveObjects)
2. being able to handle the load that the Atlassian scalability tester produces
3. being free of high- and critical-level vulnerabilities
4. etc.

Again, you have to implement these *manually*.


author: Nic Brough -Adaptavist-
body: Some (and that's npt a small "some" - it might even be a majority) will work fine as DC apps without needing to do any conversion.

But the doc [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) points to absolutely is the doc you need to read and digest in order to understand what you \*might\* need to do to make your app cluster-aware and scalable.


Tags: confluence-server

server
How do I replace the old apache logger.setLevel("package name", Level.DEBUG)
Asked by KC Integrations:

As we all know, this exploit has been closed in log4j v2, no longer have access to the configurator...

But there must be a way to programmatically set the logger lever for a class/package for our debug builds.

Has anyone found a solution that works? I have tried so many things, but none actually work in Confluence version 8.0.0?


Answers:
author: WW
body: Are you talking about a plugin, a ScriptRunner script, or something else?


Tags: confluence-server

java

server
Regular AD Timeouts
Asked by Steve Parker:

We are seeing regular entries in atlassian-confluence-security.log:

"Directory 'Active Directory server (1441793)' is not functional during authentication of 'joebloggs'. Skipped.""

There is also a long-open ticket (\[1\]<https://jira.atlassian.com/browse/CONFSERVER-8867>) pointing out that Confluence does not round-robin across AD Domain Controllers.  

With around 50 daily active users, this is happening on average 3-5 times per day. Confluence and Active Directory servers are both in the same region within AWS, and our other applications hosted there do not have any such problems. Surely Confluence could at least attempt to retry the connection to the AD server?  

It also appears that the Community seems to be the only way to access support; we pay annually for our Confluence license, is Community the only level of support that exists?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Steve Parker](/t5/user/viewprofilepage/user-id/5106497) ,

welcome to the Atlassian community!

You can raise a ticket to the Atlassian team through the following link <https://support.atlassian.com/contact/>

Many reasons could cause your issue and they could not depend form Confluence itself (network, AD and so on). The main point is that this issue happens 3/5 times per day. Please provide all information to Atlassian team so that you can receive support on that.

Regards,

Fabio


Tags: active-directory

confluence-server

ldap

server

timeout
insert info/tip/note/warning via Markdown
Asked by Maciej Kopa:

Hi,

I want to add any of the above panels when pasting markdown to editor, is this possible?

e.g. I want to change this note to be a confluence panel note:

\`\`\`

### I'm a Markdown file

Some more markdown text...

\> NOTE: Hello, I'm a nice note :)

\`\`\`

What should I paste to achieve this?

ref: <https://support.atlassian.com/confluence-cloud/docs/insert-the-info-tip-note-and-warning-macros/#Wiki-markup-example>


Answers:
author: Maciej Kopa
body: It turns out that it's possible in the following implementation:

1. Script must look for some defined custom structure inside our markdown file, e.g.

```
!!! tip useful-tip
    block of text that is in the tip macro
```

2. We change this to macro body written in html, e.g. (haven't tested)

```
<ac:structured-macro ac:name="tip">
   <ac:parameter ac:name="title">useful tip</ac:parameter>
   <ac:parameter ac:name="body">block of text that is in the tip macro</ac:parameter>
</ac:structured-macro>
?
```

And send to confluence space as a new page or update the existing one.

If someone reads this, it also works (lack of documentation!!!) for fenced code blocks and other macros, just change:

````
``` Java
some code
```
````

to

```
<ac:structured-macro ac:name="code">

   <ac:parameter ac:name="language">Java</ac:parameter>

   <ac:plain-text-body><![CDATA[some code]]></ac:plain-text-body>

</ac:structured-macro>
```

cheers


author: Alex Koxaras _Relational_
body: Hi [@Maciej Kopa](/t5/user/viewprofilepage/user-id/5010079)

What exactly do you want to achieve? The way you can add a panel is by either clicking on + on the header and choosing Info, or by typing / and then info.

comments: author: Maciej Kopa
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

I want to achieve what you have said, but via API, not Confluence page manually.


author: Alex Koxaras _Relational_
body: You should be able to update content with this endpoint

```
PUT /wiki/rest/api/content/{id}
```

<https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content/#api-wiki-rest-api-content-id-put>


author: Alex Koxaras _Relational_
body: See this as well

<https://developer.atlassian.com/cloud/confluence/rest-api-examples/#update-a-page>


author: Maciej Kopa
body: yes, however, it wasn't the question. check my answer if interested :)


Tags: cloud

confluence-cloud
Jira Issue Filter not Displaying "Images" when embedded in Confluence
Asked by Nikki Leonard:

Jira Issue Filter not Displaying "Images" When embedded Confluence

I am attempting to build in some quality reporting in to procedural execution within Confluence. We will use Jira sub tasks to execute the procedure and record images, comments, anomalies, etc. Using the Jira filter macro embed in confluence, I am able to pull in important fields such as status, assignee, reporter, etc. However, when I select "Images" The field registers but the image does not populate as it would in Jira advance search. See attached screenshots. ![images-jira-filter-results.png](https://community.atlassian.com/t5/image/serverpage/image-id/231604i8F4E2AD95699D6FA/image-size/large?v=v2&px=999 "images-jira-filter-results.png")![images-not-displaying-confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/231605iD390C265E501C95D/image-size/large?v=v2&px=999 "images-not-displaying-confluence.png")

Does anyone know how I can get the images to show on the confluence page?


Answers:
author: Fabian Lim
body: Hi [@Nikki Leonard](/t5/user/viewprofilepage/user-id/3681019)

Is the image field in jira a 3rd party custom field?

Cheers

comments: author: Nikki Leonard
body: No I believe this a Jira system field it is pulling in Jira whatever attachments are added to the issue and/or comments.


author: Nikki Leonard
body: Checking in here - any advice?


author: Fabian Lim
body: Hi [@Nikki Leonard](/t5/user/viewprofilepage/user-id/3681019)

I suggest you open a ticket with Atlassian to investigate.


author: Matt Doar
body: Looks like <https://jira.atlassian.com/browse/CONFSERVER-35569> ?


Tags: cloud

confluence-cloud

jira
Confluence --> creating jira issues
Asked by Dr. Simon Rose:

Hello there, I used to create issues out of my Confluence Pages. Starting yesterday the issues still get created but aren't shown in the confluence page nor are the confluence pages linked to the issue when opening a jira issue. Any suggestions?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Dr. Simon Rose](/t5/user/viewprofilepage/user-id/5106493) ,

welcome to the Atlassian community!

Frst of all you need to check the Application Link between JIRA and Confluence.

<https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/>

Please let us know if it solves.

Fabio


Tags: cloud

confluence-cloud
Confluence server plugin not working in data center
Asked by Dishant Sharma:

I have made a plugin for Confluence v7.13.7. It is working absolutely fine in the Confluence server which is set up locally on my machine. But, when I tried installing the plugin in the client's instance who is also using the same Confluence version 7.13.7 but using the data center version, the plugin got installed but not giving any result upon hitting the API endpoint.

Is this possible that a plugin can work in a server edition but cannot work in the data center? If this can happen, what are the possible reasons for this?


Answers:
author: Trudy Claspill
body: I recommend that you look at these resources concerning app development for Data Center editions:

<https://developer.atlassian.com/platform/marketplace/guidelines-for-data-center-app-development/>

<https://developer.atlassian.com/server/confluence/confluence-data-center-plugin-validator/>


Tags: confluence-server

server
How many free licenses do I have?
Asked by Michael Stahl:

Where can I see how many licenses I have and how many were assigned already?


Answers:
author: Adrien Low _ServiceRocket_
body: Hello [@Michael Stahl](/t5/user/viewprofilepage/user-id/5106422) ,

If you are on Cloud, you should be able to view this information under **Billings**:-

* <https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/#View-and-update-billing-information>

You can then click **Manage Subscriptions** to view more information.

Hope this helps.

Regards.

comments: author: Michael Stahl
body: Thanks! This article was half-correct (it points to options I don't see). Anyway:

Admin -\> Billing -\> click the "Manage Subscriptions" and that shows how many licenses I have and how many were already assigned.

thanks!


author: Adrien Low _ServiceRocket_
body: Hey [@Michael Stahl](/t5/user/viewprofilepage/user-id/5106422) ,

It seems that I have edited my answer a little to late.

Glad you managed to find the **Manage Subscriptions** page.

Please accept my response as the answer if you have found it helpful.

Regards.


Tags: cloud

confluence-cloud

licence