youngmon/atlassian-qna huggingface dataset:
Why works butler NOT on Android ?
Asked by Christian_Neuhauser:

*Is there any workaround ?*


Answers:
author: spi
body: It does - it is just a bit hidden. Click in the Android app on the three dots in the upper right corner. There's a Butler item - click it - there you go.

I'd like to have it directly on top of the board (like on my PC) or an Android widget to fire a Butler Board Button. Anybody an idee how to achieve that?

comments: author: Stephen Brown
body: I have the latest available version 2021.5.15477, but can't find a butler item in any menu. Butler card buttons show up, which I've developed on the web version, but I'd like to be able to at least edit butler commands on the Android app. Can't see how to do that. Is it possible?

Thanks.


author: daniele bianchini
body: Not even I can find Butler in the app.


author: spi
body: On my Android phone it works like this...

![trello1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/144449i3A10F0A4B614651C/image-size/large?v=v2&px=999 "trello1.jpg")![trello2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/144450iA40B7F149615F065/image-size/large?v=v2&px=999 "trello2.jpg")


author: daniele bianchini
body: On my phone (Oneplus Nord) I can't find Butler.

![Screenshot_20210522-201455.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/144453iBCE089696DAAD9E4/image-size/large?v=v2&px=999 "Screenshot_20210522-201455.jpg")


author: Iain Dooley
body: [@Christian_Neuhauser](/t5/user/viewprofilepage/user-id/3914552) I don't use Android but their blog post reports Butler buttons should be present in the Android app now:

<https://blog.trello.com/dark-mode-butler-for-trello-mobile>

Are you sure you have the latest version?
Cards without due date
Asked by Femke_Venneman:

I deleted all of the due dates from previous cards, but now I can't find them.

Does anybody know where I could find them?

I thought this was the way to delete them but it isn't.

How do I delete the cards properly?

Thanks in advance.


Answers:
author: Monika Rani
body: Hi [@Femke_Venneman](/t5/user/viewprofilepage/user-id/3914283) ,

I am not able to understand your question better but I can understand in the end that you are asking how to delete the card properly?

You can go to the board -\> select the card-\>right click on the card and click on archive.

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/94259i85EB5A6F30AA8FD5/image-dimensions/306x307?v=v2 "Screenshot.png")
I need to disable the spacebar hot key in Trello.
Asked by Sean_O_Connor:

How can I remove a hotkey in Trello? There is an annoying problem of joining and unjoining a card when hitting the spacebar. The space bar is an often used hotkey in other commonly used programs so it gets hit a lot and sometimes my name will disappear from the Trello card by accident. I need to disable this hot key in Trello.


Answers:
author: Monika Rani
body: Hi [@Sean_O_Connor](/t5/user/viewprofilepage/user-id/3914225)

Welcome to the Community!

Right now there's not an option to disable keyboard shortcuts in Trello.

comments: author: Dmitry Kurakin
body: planning to add a hotkey disable?
I*'ve received an email telling me I need to confirm my e...
Asked by Vicki Whadcoat:

I\*'ve received an email telling me I need to confirm my email address for Trello. In doing that the system that I've got an Atlassian account, and rather than allowing me into Trello says I need to log into Atlassian and link the Trello account. So I logged into Atlassian following the link provided. I can't find anything which tells me how to link these accounts, so I continue without them being linked. This raises risks. Can you please tell me how to link accounts so the data is protected and available to me? Thank you.


Answers:
author: Iain Dooley
body: [@Vicki Whadcoat](/t5/user/viewprofilepage/user-id/3914104) I recommend you run through your experience in a screencast and submit it as a new support ticket at:

<https://trello.com/contact>

the process should just guide you through things pretty easily but there's obviously something going awry for you.
No e-mail notifications in Trello at all
Asked by Rune Johansen:

Hi. I can't seem to get e-mail notifications to work **a part from when someon moves a card from one column to anothe** r. Then I get an e-mail.  
I have created a card which I am also a member of. In addtion I am wathcing that card. Then I update the different free text fields in the card, but get no notifications.

I thought maybe I had to add a due date for the card and did so by adding 24 hours and 5 minutes due date. I received no notification although a notification turned up in the card itself.  

Any idea as why this is not working....?


Answers:
author: Iain Dooley
body: [@Rune Johansen](/t5/user/viewprofilepage/user-id/3914001) you don't get notified about actions you take yourself

comments: author: Rune Johansen
body: Ah, thanks! That explains it.


Tags: email
I am a guest on a client's board but I want to upgrade to business. Can I use my powerups on their c
Asked by Jenny_Simons:

Clients have free version. I want to upgrade my version. Can I use my powerups on their cards in their free version?


Answers:
author: Iain Dooley
body: [@Jenny_Simons](/t5/user/viewprofilepage/user-id/3913440) the features from business class will be applied to boards that belong to the business class team.

comments: author: Jenny_Simons
body: Okay, I just don't see the point of me upgrading as a Virtual Assistant. I need to convince each client of the merits.


author: Iain Dooley
body: [@Jenny_Simons](/t5/user/viewprofilepage/user-id/3913440) you may find some utility in upgrading your own account to Trello Gold, which allows you to add up to 3 powerups to any board even if the other users on the board are free users and the board is part of a free team:

<https://help.trello.com/article/1098-how-will-my-gold-subscription-affect-free-users-on-my-boards>

That might be a stepping stone for you to then make the case for those clients that they should upgrade to Business Class.

Also shameless plug for my own product here but if you're a VA typically you'll need to manage email for your clients, I created this thing that allows them to put their email in Trello where you're able to collaborate on it with them and reply to emails from Trello:

<http://www.benkodesk.com/>
Creating a card with a creation date in the past
Asked by John_Franks:

As mentioned elsewhere on this board I have inherited a project that covers 5 different boards. The volunteers have been fantastic in setting up this system to aid with Covid-19 relief work in the community.

I am trying to re-organise the cards (data) so that we can easily report what type of requests from the public we have received. Food, medicine, dog walking etc.

Simple question: Is it possible for someone using MongoDB to create a new card with a previous date?


Answers:
author: Phill Fox
body: Hi [@John_Franks](/t5/user/viewprofilepage/user-id/3912850)

Welcome to the Atlassian Community.

Unfortunatly the API for Trello (published at <https://developer.atlassian.com/cloud/trello/rest/> ) does not provide a mechanism for retrospectively adding cards with a different creation date.

However, there is a workaround in that you can add a custom field to all cards with a new name (RequestedDate) and then in a two step process achieve what I believe you want to report on.

1. For existing cards - pull the report and retrieve the created date from the ID of the card (See <https://help.trello.com/article/759-getting-the-time-a-card-or-board-was-created> for the explanation on how to do this).   

2. For new (historic) cards create the card using the CreateCard element of the API.

Then update all the cards by storing the requested date value in the new custom field (RequestedDate)

<https://developer.atlassian.com/cloud/trello/rest/#api-cards-idCard-customField-idCustomField-item-put>

Now you will have a field on which you can pull the requested date of all cards regardless of when the card was actually created. Please remember as you go forward to populate the requested date on creation.

You can use Butler to default the requested date field to now but only use this if you are certain you never want to backdate any future cards.

Hope this helps  

Phill
Task reverts to original
Asked by Toby Price:

Hi. I opened a task this morning with a fair number of updates and first it showed me the up to date details. But when I opened the description, it reverted to the original task, with no changes in the last year in the tracking. It started synchronising with other devices. I managed to find an ipad and stopped that connecting to the internet, so could see and copy the correct version to a new task. I am now worried about whether Trello might do this with other tasks. Please can you help?


Answers:
author: Iain Dooley
body: [@Toby Price](/t5/user/viewprofilepage/user-id/3509228) so do you mean a card? You can see a history of description changes by following these instructions:

<https://help.trello.com/article/783-recovering-the-description-of-a-card-that-has-been-changed>

comments: author: Toby Price
body: Thanks. It is not showing any data.old.desc. It just shows desc and datelastactivity (yesterday). The value in desc is the changed value, not the original value.


author: Iain Dooley
body: [@Toby Price](/t5/user/viewprofilepage/user-id/3509228) can you try looking in the Board's activity feed to see if there were any card changes? Also what browser/device/platform was this on?


author: Toby Price
body: Hi Iain. The board's activity feed show no changes to the description of the task (not sure it reports description changes?). This is latest chrome/PC/Windows. Don't spend time worrying about this, I thought it might be a known problem. I was able to get a backup from an offline device, so I am OK. Maybe I accidentally highlighted and deleted a section and then saved it somehow? Seems unlikely but possible.
Can i limit a guest's access to specific cards only? rather than access to all cards of the board
Asked by a.alwazzan:

Can i give a user permission to a board where they can view all the names of the lists, but will only be given access to view/edit specific cards? in other words, can we limit the guest access to veiw/edit to specific cards only?  

This could help for newly joining colleague and/or colleague with a smaller scope.  

We realise the mirroring options could be utilized here, but we want to avoid establishing multiple baords for similar subjects/fucntions/departments.


Answers:
author: Michael Pryor
body: Hello! You cannot limit guest access to a single card only. Permissions are at the board level. I'm sorry.

comments: author: Kevin Zuniaga NHP
body: Is this still the case? Answer was giving in 2020. Has anything change? If we still cannot limit that access, what would be a good solution?
Do I have to go pro to automate tasks ?
Asked by Martyn Bird:

First of all. How do I automate tasks ? I have sen so many posts on here about automation. Do I have to go pro ?


Answers:
author: Michael Pryor
body: Hi Martyn,

Nope, you can use Butler in the free version (although there are limits to how many automations can run and certain features which are only available in the paid version).

<https://help.trello.com/article/1198-an-intro-to-butler>
Using Trello with our Atlassian Account
Asked by christina:

I would like to start using Trello, and am having a bit of a problem.

Our company currently uses JIRA Software and Confluence, and have claimed domains for our Atlassian accounts.

We haven't ever used Trello so far, but have been considering using Trello to onboard new hires. However, when I try to sign into Trello, I get a message that says "{"error":"SIGNUP_MANAGED_ATLASSIAN_ACCOUNT_RESTRICTION","message":"Email is restricted to Atlassian account signup"}"

Is there a certain setting that we need to alter to make this work?

Any help would be much appreciated!  
Thank you :)


Answers:
author: Ramon M
body: Hi,   

There is actually a known bug where the Google option within the Trello signup page is not working. The bug can be tracked on [https://jira.atlassian.com/browse/ID-7540.](https://jira.atlassian.com/browse/ID-7540)

To workaround it, you can use the following method to sign-up.

* Go to [https://trello.com/signup](https://trello.com/signup "Follow link")
* Enter your Google email address and click on **Continue**
* On the next page (id.atlassian.com), use the **Continue with Google**option.

I hope this this helps.   

Cheers,  
Ramon


author: Yatish Madhav
body: Thanks for the posts [@Ramon Macalinao](/t5/user/viewprofilepage/user-id/100334) and [@Rob C](/t5/user/viewprofilepage/user-id/2778908) ... that workaround steps were successful for us.

Any progress on fixing the bug though?


author: Rob C
body: Here are some steps Atlassian support shared with me:

There is actually a known issues as reported on bug [ID-7544](https://jira.atlassian.com/browse/ID-7544 "https://jira.atlassian.com/browse/ID-7544"), where Google users are unable to sign up in Trello when using the Google option from the Trello sign up page. To workaround the problem :

* Go to [https://trello.com/signup](https://trello.com/signup "https://trello.com/signup") (do not use the Google option from this page).

* Enter the email address and click on **Continue**

* On the next page, click on **Continue with Google**.

Please give it a try and let me know if your end users are able to sign up.


author: y.tesselaar
body: same here


author: Simon Fairall
body: I'm having the same issue too. I think it's a bug.


author: Rob C
body: Hi All,

We are facing the same issue.

We have some contractors who are part of our JIRA and Confluence. In the past, they were able to collaborate on our Trello board, but as of a couple of days ago they're getting the exact same error message as above when trying to log in to Trello.

Can anybody offer assistance, please?

Thanks
Lost access to my board when I connected to Atlassian account
Asked by Cassandra Conyers:

I have a personal board called Costa Rica Vacation that I created on desktop. I think I created it by using my Google account. I also access the board on the Trello app. Recently I tried to create a new board for professional use. Atlassian asked me create the board so I created new credentials. Now I cannot access my personal Costa Rica Vacation board. It is not on desktop. Still on the Trello app.

While I can receive comments, when I try to click on the URL, I get taken to Trello and a message says there are no boards with that name.

How can I get access to my board on desktop?

Thank You,

Cassandra


Answers:
author: Michael Pryor
body: Hi,

Can you contact us via trello.com/contact and also remove your info from this post? I don't want search engines to get your private email info.

It's likely that you have another account under a different email and the boards are in there.


author: Erica Moss
body: [@Cassandra Conyers](/t5/user/viewprofilepage/user-id/3913096) Hey, Cassandra! Just as a heads up, I removed the account info in this post, as it's best not to share that publicly.
If not already, when will you be able to toggle between Atlassian accounts using Windows?
Asked by Sven:

At the moment I am having to logout then in again when changing accounts.


Answers:
author: Michael Pryor
body: Chrome Profiles will allow you to do this right now without logging in and out.

And they are working on a switcher but I don't have a date for it.

comments: author: Sven
body: Thanks Michael.


Tags: atlassian-account

windows
Can?t delete desk
Asked by Aibek Ukulov:

Hi there! I was added to one desk and this desk is not active since 2015. But I can't delete it the button "close desk" is not active. Please help me to delete it. My trello account is @aibekukulov. Desk name is "Troublemakers with moderators"

![2EEEE2FA-2809-4660-A67E-396A267BAE92.png](/t5/image/serverpage/image-id/94158i33373DB689FD6827/image-size/large?v=v2&px=999 "2EEEE2FA-2809-4660-A67E-396A267BAE92.png")


Answers:
author: Iain Dooley
body: [@Aibek Ukulov](/t5/user/viewprofilepage/user-id/3912910) you could just leave the board, then you won't see it anymore


author: Monika Rani
body: HI [@Aibek Ukulov](/t5/user/viewprofilepage/user-id/3912910) are you admin of the board?

comments: author: Aibek Ukulov
body: Nope, not me. And I can't contact admin


author: Monika Rani
body: if you are not an admin I believe you can not delete it. Please try to contact your admin he can make you admin and then you can perform this operation.


author: Aibek Ukulov
body: Ok. Thanks a lot
I want to create a 'back to top' using the header and footer in a confluence space
Asked by NatasjaP:

I want to create a 'back to top' link using the header and footer in a confluence space.

This way, we will have at the bottom of each page in the space a "back to top" link that redirects to an invisible anchor in the Header of each page.

I can't manage to get this to work with the wiki markup (<https://support.atlassian.com/confluence-cloud/docs/insert-confluence-wiki-markup/>)

I can get a link by putting this in the footer: \[Back to top\], and I have tried several constructions, also by using# in reference to the normal use of an anchor within a page, but it all isn't working.

Clicking the link always generates a create page action, and I can't find a solution to avoid this.  

Does anyone know if what I want to achieve is possible, and if so, then how?


Answers:
author: Brant Schroeder
body: [@NatasjaP](/t5/user/viewprofilepage/user-id/2011188)

Each page anchor is unique to the page so you would never be able to place this in the footer. You would need to add the anchor to each individual page to get it to function.


Tags: cloud

confluence-cloud
How to modify the text description in the pop-up window of dragging and uploading attachments?
Asked by ???:

How to modify the text description in the pop-up window of dragging and uploading attachments?

for example?

I failed to upload a file using drag and drop.

confluence error?The server is not responding. Please check that it is running.

How can I change this description.


Answers:
author: Brant Schroeder
body: [@???](/t5/user/viewprofilepage/user-id/4483171) welcome to the Atlassian community

There is no where in the application that you can make the edit and change the error. My guess is that if you knew the jar file that contained the code you could make the edit on server. I would not recommend this as you would have to constantly update it and you would be modifying the application.


Tags: confluence-server

server
Note Macros don't export to PDF
Asked by Tom Seedorf:

As far as I can tell, note macros will not export to PDF. They just leave a white space in the PDF. When I looked at the HTML, they're using the regular panel class, not the confluence-information-macro-note class (or similar) as expected:

```
<div class="panel" style="background-color: #EAE6FF; border-color: #998DD9; border-width: 1px;">

<div class="panelContent" style="background-color: #EAE6FF;">

<p>content here</p>

</div>

</div>
```

Compare that to the HTML for the info macro:

```
<div class="confluence-information-macro confluence-information-macro-warning">

<span class="aui-icon aui-icon-small aui-iconfont-error confluence-information-macro-icon">

</span>

<div class="confluence-information-macro-body">

<p>content here</p>

</div>

</div>
```

I've tried using the suggestion from [this page](https://jira.atlassian.com/browse/CONFCLOUD-31307), but it doesn't seem to have any effect.

Are there any workarounds for this?


Answers:
author: Jessica
body: Hello Tom,

Hope you are doing well today!  

I was testing around in some test sites and on the Editor (aka new editor), when adding an info or note and warning notes, I was able to export the page as PDF and the macro would appear on the PDF, but I haven't applied the workaround either:

![pdf_test.png](https://community.atlassian.com/t5/image/serverpage/image-id/173713i7985556DB9FBA0D7/image-size/large?v=v2&px=999 "pdf_test.png")

With that in mind, could you share with us a bit more details if there is anything specific inside the panel notes, if the macros are inside other macros, tables or if it is on the legacy editor?

We'll be looking forward to your reply!

Cheers,  
Jessica


Tags: cloud

confluence-cloud
Why is the Publish button always enabled?
Asked by Helen Hernandez:

The Publish button is always enabled on one of my Confluence pages. I've selected the Publish button but when I come back to the page the Publish button is enabled again even though I haven't made any additional changes.

Because the Publish button is always enabled on this page, I cannot use any of the links on the page to automatically open. I have to right mouse-click on the link and select the option to open in a new page.

Is there a way to fix this?


Answers:
author: Andy Gladstone
body: [@Helen Hernandez](/t5/user/viewprofilepage/user-id/4668086) are you navigating to that page or using clicking a link to get there? If you are clicking a link, check in the menu bar that it does not contain the following syntax:

[https://yourcompany.atlassian.net/wiki/spaces/\~#########/pages/](https://yourcompany.atlassian.net/wiki/spaces/~#########/pages/)**edit**-v2/##########

If you mistakenly saved a link to a page with the edit option in the URL, it will always take you to the page and place it in edit mode.

comments: author: Helen Hernandez
body: Hi,

Oh my goodness! Thank you so much! You hit the nail on the head. I usually navigate to the page via a link and when I looked at the link, it contained /edit-v2.

I re-did the link and now the Publish button on the page doesn't automatically show up. What a relief!

Again, thank you for your help!
UI Tabs
Asked by susanzat:

Why do some tabs show up as tabs and others as bubbles? On the same exact page


Answers:
author: Jessica Malloy
body: Hi [@susanzat](/t5/user/viewprofilepage/user-id/4668124) ,

It seems the issue you're having is a result of the Refined plug-in. The page may be exact, but they are located in two different sites. Refined allows each site to take on a different formatting. It appears your one site is using sharp edges and the other curved edges. Hope this helps.


author: Fabian Lim
body: Hi [@susanzat](/t5/user/viewprofilepage/user-id/4668124)

Welcome to the community.

Can you share any screenshots of your observations? It will help visualize what you are seeing.

Regards

comments: author: susanzat
body: ![Tabs_Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/173247i808A6DA69A0ADF3A/image-size/large?v=v2&px=999 "Tabs_Screenshot.png")


author: susanzat
body: I have created the UI Tabs and put the UI Tab inside and sometimes it creates them with Tabs (which is what I want) and sometimes bubbles (which aren't TABS, the are BUBBLES). I am not using the Cloud version

The first time I noticed it was when I moved a page from one Space to another. After that, it started to just randomly do it sometimes and not others...as you can see from this, even on the same page.


Tags: confluence-server

server

tab