youngmon/atlassian-qna huggingface dataset:
List Wider View
Asked by Alexander May:

Hallo zusammen, vor einer Weile gab es die Style List Wider View ?ber das Stylish Addon. Dadurch konnten die Listen breiter dargestellt werden. Alle relevanten Karteninformationen passten auf zwei Zeilen und mein Layout war sehr aufger?umt. Dieser Stil funktioniert nicht mehr. Es scheint, als w?rde Trello priorisierte CSS-Regeln oder was auch immer ?bergeben. Gibt es derzeit eine M?glichkeit, die Listenbreite in Trello ?ber ein Addon oder Skript anzupassen? Das standardm??ige Verstecken von angekreuzten Checklisten-Punkten und der Aktivit?t (es gab auch mal ein Addon - "Aktivit?tsdetails ausblenden"), habe ich bereits ?ber Tampermonkey realisiert. Aber ich kann die Listenbreite dort nicht ?ndern? Ich hoffe, meine Frage ist nicht ?berfl?ssig. Ich habe hier nichts dar?ber gefunden. Danke, Alex


Answers:
author: Renato Fagaraz
body: Hey, Alex!  

We released some updates a while back to improve performance, accessibility, and usability for our users. However, these changes have also affected how specific third-party browser extensions work and interact with Trello.

We contacted the developers of these extensions to notify them of the changes and provide guidance on how they can make adjustments to ensure their extensions would continue to work well with Trello.   

As a workaround, I can suggest you take a look into the Collapsible Lists feature we released for all paid plans - <https://community.atlassian.com/t5/Trello-articles/Do-your-boards-have-you-feeling-the-blues-Prepare-to-spark-new/ba-p/2618194>  

Hopefully that answers, let us know if you have questions! Thanks!


Tags: cloud

trello-cloud
Can't move cards around on the board or edit them
Asked by Osman Malik:

Hi, a few of our end users are experiencing issues with the Trello Teams addin. It works fine on Windows and using the web version. The issue arises when using the Mac version of the Trello Teams addin. We can't move cards around on the board or edit them.

* The addin is already authorised for use by the administrator.
* We are signed into the addin using the Trello account (free).
* The addin works fine when you go directly to the Teams channel for Trello.
* The issue arises when you go directly to the Trello Teams app and use the cards assigned to me view then select all cards.
* Tested this on multiple MacBooks.
* All software up to date.
* Tried reinstalling the addin and Teams itself.

Seem like there is an issue with the addin itself. Has anyone else experienced this and know of a possible fix?


Answers:
author: Renato Fagaraz
body: Hi, Osman! Welcome to the Community!  

After some testing on our end, we were able to reproduce what you're seeing and have now opened up a new bug report that you can find right here: **<https://jira.atlassian.com/browse/TRELLO-595>**

I have also added this post as an internal comment to this report so that way our engineering team can reference it and also use it to help align priority.

As of right now, I don't have an ETA on when this fix will be released, as it depends on various factors such as the team's backlog and the complexity of the bug itself. That being said, with the link I sent above, you should be able to watch this issue by clicking on **Start watching this issue**.

If you have any additional questions, things you would like to make known about this bug, other concerns or feedback, please feel free to let me know!


Tags: cloud

trello-cloud
Mirror List and Cards on different board
Asked by KlaudiaCiok:

Hi   

I am looking for the solution how do i automate, create (free of charge, no paid plug ins)  
a mirrored list with cards.  

MY Board Boss Board  
List "Faulty Sites" List "Faulty Sites"  
Card A Card A  
Card B Card B  

<br />

<br />

<br />

So what ever is added/ removed on the List "Faulty Sites" on "My Board"  
will be visible added/removed on list "Faulty Sites" on "Boss Board"  

So kind of like a mirror of My Board on Boss Board, it could be just a "attachment" link, but what's is more important to be accurate so he could see  
" Ok we having 3 faulty sites currenlty "   

<br />

I need mirror 2 cards like that.  
My boss wan't to see everything on one his board, but I want to have my own board so I am trying to find a solution.   

Thanks in advance


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@KlaudiaCiok](/t5/user/viewprofilepage/user-id/5563837) you'll struggle to find a free solution to create a true mirror of cards across different boards.

You could automatically copy cards and changes made to cards using Butler automation, but it won't be a true 2-way sync of cards.  

For example, you could:  
1. Automatically copy any card added to list "Faulty Sites" and add it to the matching list on your boss's board  
2. Automatically archive the copy card when you archive a card  
3. Automatically change the due date when you set/move it on your board

etc....

You would need to create a separate automation for each change you would like to automate, so it can get a bit fiddly.   

Happy to share more info if you think the butler automation route might work for your use-case.

comments: author: KlaudiaCiok
body: Hi Hannah,  

What I would like to achive would be   
1) If New Card will be Moved/Added to FAULTY SITES (My Board)  
2) Show this on Boss Board (Coppy this card and link it)  
3) If the card will be moved out (not deleted) - archive the card on Boss Board or Move to List FIXED ISSUES   

So he will only see what's currently is FAULTY   

do you think is possible?


Tags: automatio

boss

cards

cloud

list

mirror

request

trello-cloud
Trying to login but it saying not authorised
Asked by Rebecca Brown:

Hi there

My client is having issues signing into Trello. When she tries to sign in, it comes up with a box that says she is not authorised with no option to type in a password. However, another colleague withing the same organisation has had no issues and can sign on straight away. Has anyone experience a similar issue and if so, how was this resolved?

Thank you!

Rebecca


Answers:
author: Gaurav Kataria
body: It could be that their employer has blocked Trello for that user. They will need to reach out to their company IT admin.


Tags: bitbucket

cloud

trello-cloud
Why Cannot Add Another Team to the Board?
Asked by Oswald Sandy:

Hi Trello team. We have a paid account. Now we're going to add another member to join the board. But why we always have an error notification like this (image as attached) ?

Please help. Thanks in advance.


Answers:
author: Peter Van de Voorde
body: Hi [@Oswald Sandy](/t5/user/viewprofilepage/user-id/5563658)  

Welcome to the Atlassian community.   
It seems like you're attached image didn't come through, could you please add it again or tell us the message it gives you?  

Cheers,  
Peter


Tags: cloud

trello-cloud
Recover a Board an Admin Removed me from
Asked by Laura Way-Olenek:

I recently had an employee leave our organization and they removed me from a Team Trello Board that contained all of my organizations intellectual property pertaining to a huge project that we had been working on. I am hoping there is a way that I can get a copy of this Trello Board added back to my Trello profile.

Thank you for the help


Answers:
author: Alisson Sartor
body: Hello, Laura!  

Welcome to the community.  

We can't change the owners or members of boards. In this situation, you'll need to contact the employee in charge and request control of the board. For security reasons, even our support team can't modify these permissions. Since Trello is a collaborative tool, the user with admin rights can adjust members and manage everything on the board as they see fit.

<br />

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Trello cards not being autogenerated from a form in ServiceTitan.
Asked by Katie Wiseman:

We use ServiceTitan for managing customer jobs, sales, etc. We had a feature set up where any time a technician sells a door and fills out a door order form (the trigger), a card would be automatically generated to our Trello board. A form was recently updated and pushed to all locations, however, only one location is continuing to have cards autogenerate. Does anyone have any suggestions on what I can troubleshoot within Trello to rule out any problems on this side of things?


Answers:
author: Alisson Sartor
body: Hello, Katie!  

I noticed that our team anwered you on the ticket you raised at Trello Support, I will quote the answer below for any user that need the same answer.  

I understand you are experiencing issues with a third-party integration. As you are already aware, since those cards are created by the integration, the ServiceTitan team will be the best ones to inform you what might have caused their integration to fail, as we do not have the knowledge nor the tools on their integration to assist you with this one. I hope they are able to figure this one out quickly for you and your team!

Do let me know if I can assist you with anything else at the moment.

Best regards,  
Alisson  
Trello Team


Tags: cloud

trello-cloud
PAGAMENTO TRELLE PREMIUM
Asked by flavia aparecida lopes do couto:

N?O ESTOU CONSEGUINDO FAZER O PAGAMENTO DO TRELLO PREMIUM . ESTA DANDO ERRO. ELE ESTA COBRANDO 6 QUADROS. MAS JA FIZ ALTERA??O PARA UM QUADRO SO.. O QUE POSSO FAZER PRA FAZERR A CORRE??O


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>


Tags: cloud

trello-cloud
Copied Trello board has links to cards from original board - copied hyperlinked cards do not update
Asked by Ryan Browne:

Hoping for a quick fix to issue:

1. I create Trello board, with a checklist containing hyperlinks to cards within the list + board (see image below)
2. I copy the Trello board
3. The newly copied Sub-tasks list contains hyperlinks to cards on the original Trello board (not the newly copied board).

![Subtaks - cards.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340595iDE43EE45102C767C/image-size/large?v=v2&px=999 "Subtaks - cards.PNG")

At the moment, I have to manually update each newly copied hyperlinked card.

I am hoping there's a faster way to achieve an updated, hyperlinked list that contains hyperlinks to the current board (and no the previous/original board).

Any help is appreciated!!!


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Ryan Browne](/t5/user/viewprofilepage/user-id/5563240) is there any relationship between the "parent" card and the "child" cards nested within the checklist? For example, they share the same label, they're all contained in the same list, etc.  

It is possible to collect cards and add them to a checklist as linked items using butler automation.  

You would need some way to clear the checklist items, then collect the relevant cards and add them to the checklist.  

For example, you might have a card button that clears the checklist and then collects all the cards with the same label as the parent card and adds them as checklist items.  

Or, if you're able to share more information about your workflow, I could suggest some other solutions. It might make more sense to start with a template that doesn't contain the checklist items, then, some process can begin that adds all the checklist items, dates, etc.


Tags: cloud

trello-cloud
entender o meu tipo de plano
Asked by Ana Carla Costa:

Fui espiga novamente e gostaria de entender a cobran?a


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>


Tags: cloud

trello-cloud
Automation is blank
Asked by Amanda DeLancey:

I went in to adjust an exisiting automation and when I click the button, nothing populates. Is anyone seeing this too?


Answers:
author: Mutya A
body: Hi Amanda,

Can you elaborate the existing Automation that you have so we can try and reproduce it on our side. Are you perhaps editing a [board button](https://support.atlassian.com/trello/docs/create-and-manage-automations/#Board-Buttons) or a [card button](https://support.atlassian.com/trello/docs/create-and-manage-automations/#Card-Buttons)?

Also you can troubleshoot your existing automation by looking at the [Automation Activity Log](https://support.atlassian.com/trello/docs/opening-the-command-log/). This shows the information about an *individual* automation.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Power Up 'List Limits' bug??
Asked by Mars:

Ive used the power up List Limit for a week or so, and i accidentally added the powerup to a list on my board, but now i cannot remove it anymore. Even if i disable the power up and DONT select remember data, it still remembers the data after i reactivate the powerup.

Is there a fix? I dont know how to reach the developer of the power up, and trello's 'help desk' feature is of no use either.


Answers:
author: Alisson Sartor
body: Hello, Mars!  

Welcome to the community.  

Power-Ups can store plugin data. Plugin data is simply a key-value storage that Power-Ups can use to store relevant information about a card or board.

This stored data can also be either private or shared. To remove private plugin data, you can use the Remove Personal Settings button on the Power-Up actions dropdown. To remove shared plugin data, select the "Delete Power-Up data" option when you disable the Power-Up. This setting deletes the shared plugin data on the board and active cards on this board.  

You can check more details on the page below  

<https://support.atlassian.com/trello/docs/enabling-power-ups/>  

Kind Regards  


Tags: cloud

trello-cloud
Mandatory fields and users management
Asked by Karin Shteingaus:

hey guys :)

a few questions:

1. in case we have some mandatory fields for Epic creation, and I want to push and create an Epic from the Product into Jira SW --\> what will happen? will it still be created? or i will get an error?

2. how will it work regarding the users? if for example, I have 500 users plan, and I need 30 creators in the Product that already have a Jira SW user, i will need to pay for them? or it can be covered in the free plan?

thanks!!


Answers:
author: Hermance NDounga
body: Hey Karin !

1. As soon as you click "create" a pop-up will apear to ask you to fill a value for the required field :)

2. Jira Product Discovery and Jira Software are two different products, if you need 30 creators in Jira Product Discovery you will need to license your Jira Software also in Jira Product Discovery.

But maybe you want to understand what is the difference between \*Creators\* (licensed) and \* Contributors\* (not-licensed) roles in Jira Product Discovery to make sure that's what you need. See <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/The-different-types-of-users-Creators-Contributors-and/ba-p/2378354>

Cheers,

Hermance

comments: author: Karin Shteingaus
body: thanks, Hermance!
My Creators cannot create fields
Asked by Ysaac Keith:

It's my understanding that the Creator role in Jira Product Discovery should be able to create fields:

![Screenshot 2023-06-29 at 4.38.08 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/265925iF77896C36BF2DB2C/image-size/large?v=v2&px=999 "Screenshot 2023-06-29 at 4.38.08 PM.png")

But Creators on my team are unable to create fields, with a response that only admins have this capability:

![image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/265926i956A5EBC31363CD6/image-size/large?v=v2&px=999 "image (1).png")

Is there a configuration wrong somewhere?

And in case this matters: We are still on beta, but want to ensure when we transition to standard that our Creators will have the field creating ability.


Answers:
author: Tanguy Crusson
body: Hi [@Ysaac Keith](/t5/user/viewprofilepage/user-id/5163433) , yes that's easy to do:

Open Project settings \> Access

Change the project role for each creator to "Administrator"

This will give them the permission to create and edit fields in this project, invite other people, etc. Their admin scope is limited to this project.

If you just want to give them the ability to create fields but not some of the other stuff that project administrators can do, you can create a custom project role from the same screen (you can choose the list of permissions you give them)

comments: author: Ysaac Keith
body: It looks like there isn't currently a way to break out editing fields from the other administrative capabilities like managing people and deleting the project when I create a custom role:

![Screenshot 2023-06-30 at 7.01.15 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/266015iB4A3E08FBE3CE5A4/image-size/large?v=v2&px=999 "Screenshot 2023-06-30 at 7.01.15 AM.png")

Nonetheless this response still works for me as I was trying to figure out if I had set something up incorrectly. Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) !
Posting Date in a JDP field
Asked by Martin:

Hello,

I am struggling with an automation. Simple, I want to add today's date to a custom field. I used the doc here: [Product demo: Automation for Delivery ? - Atlassian Community](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Product-demo-Automation-for-Delivery/ba-p/2057152)

Here is my statement:

{  
"fields": {  
"customfield_10552":"{\\"start\\":\\"{{now.jiraDate}}\\",  
\\"end\\":\\"{{now.jiradate}}\\"}"  
}  
}

Here is the error I get:

##### Error while parsing additional fields. Not valid JSON. {#toc-hId--1538842799}

Thank you for your help!


Answers:
author: Erin Quick-Laughlin
body: I believe it's because of the quotes surrounding the object that contains start and end props.

When I post your code into jsonlint.com, it shows this:

![Screenshot 2023-06-29 120023.png](https://community.atlassian.com/t5/image/serverpage/image-id/265875iA2FC477D6A46BF6C/image-size/large?v=v2&px=999 "Screenshot 2023-06-29 120023.png")

After I took those out, it also threw errors on the escapes, so try this?

```
{
  "fields": {
    "customfield_10552": {
      "start":"{{now.JiraDate}}",
      "end":"{{now.Jiradate}}"
    }
  }
}
```

BTW what kind of custom field type is this?

comments: author: Martin
body: Thank you Erin. I'm bookmarking this tool.

It's a date field in JDP.

I used the exemple provided by [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) in her documentation. Copy/Paste and changed the field number only.


author: Martin
body: I asked also a new friend, that sometimes, knows a lot. His name is chatGPT. It gave me the right formula and it works:

In your JSON, there is a small issue with the casing of the jiraDate placeholder. In Jira Automation, the correct casing for the current date placeholder is {{now.JiraDate}} with an uppercase "J" and "D".

Here's the corrected JSON:

{  
"fields": {  
"customfield_10552": "{\\"start\\":\\"{{now.JiraDate}}\\",\\"end\\":\\"{{now.JiraDate}}\\"}"  
}  
}

This JSON assigns the current Jira date to both the start and end properties within the customfield_10552 field.


author: Chris Timms
body: Commenting to track if anyone comes up with a solution to this one. My own investigation suggests it might be related to escaping special characters correctly, bbut I haven't been able to invest the time to look into it deeply.

Regards,

-C
How to use JPD for 20 PMs/Squads?
Asked by Stephane De Keerle:

My product org is looking for a new centralised roadmapping tool. We have 20 squads and need a tool to help us manage and share our roadmap with non-product stakeholders (sales, marketing, executives).  

I'm looking into Jira Align (JA) and Jira Product Discovery (JPD).  

JA seems good for enterprise level delivery management, but the views look clunky, and I'm not sure how easy it is to share with external stakeholders.  

JPD looks very neat and I'm familiar with this kind of tool as I used to use Product Board. I like that we can add insights and external stakeholders can add comments. However, we have 20 squads in our product department, so I'm not sure how to set-up the product org.

* **Should we create one JPD project for the whole org?** If so, can we assign owners to the projects so PMs can filter on their work only, and avoid a cluttered view?
* **Can we create multiple JPD projects?** And then merge them into one view so our Head of Product can share the roadmap with external stakeholders?


Answers:
author: Tanguy Crusson
body: Hi, you can do both.

* Everyone in the same project is the only option that lets you have a cross-product view of the roadmap (views today can only include ideas from one project)
* Having different projects is the easiest way to make sure each team can configure things however they like

There are teams using both methods today. We've seen projects with 100+ people collaborating.

From the [FAQ](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378):

#### We have multiple products and teams. Should we use one project or multiple? {#toc-hId-258084629}

This depends on many factors. Jira Product Discovery was designed to work best when used by individual teams using the Spotify squad model. But it's possible to use a single project to share between teams/products, especially when there's a high level of collaboration required between these teams.

[Demo: using a single project for multiple products and teams](https://www.loom.com/share/86e2e955f6af4982961fffc2deee8e20)

comments: author: Stephane De Keerle
body: Thanks Tanguy for the loom video, really clear explanation!  

Rohan helped me with a quick demo on Friday, feeling much more confident in JPD's viability for our company's use case. Appreciate the active community engagement from the JPD team.  

![Screenshot 2023-07-01 at 13.55.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/266133iBCF4D61C7D2EF174/image-dimensions/218x399?v=v2 "Screenshot 2023-07-01 at 13.55.09.png")
How to create dedicted matrix for one of the ideas list when you have multiple list in the project?
Asked by Shrimayee Sawant:

I have created multple idea list and I would like to have a dedicated matrix and plan for easch idea list. How can this be done?


Answers:
author: Tanguy Crusson
body: Hi, just create as many matrix, board and timeline views as you like and use the filters to match the filters you set up for each of the lists.
Insights not loading?
Asked by Neville Booth:

Just started with JPD and it's great. However, Insights never load for me - it just sits on a loading animation forever. Using Edge on an HP laptop with Win 11. Am I missing something?

![Insights.png](https://community.atlassian.com/t5/image/serverpage/image-id/265648i59855CD4778B94EF/image-size/large?v=v2&px=999 "Insights.png")


Answers:
author: Tanguy Crusson
body: Hi [@Neville Booth](/t5/user/viewprofilepage/user-id/4328282) , mmh, first time I see this. Let us investigate!

comments: author: Tanguy Crusson
body: OK, we havent' been able to reproduce or find where your errors come from, outside of a few network error issues that should have been transient.

Could you please open a support ticket? this way we can get access to your site and investigate.

In Jira Product discovery:

* left sidebar: "give feedback"
* choose "get help from the support team"

Paste: "Tanguy from the JPD team asked me to create a support ticket to investigate the issue I described here: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Insights-not-loading/qaq-p/2403144>" and submit it


author: Neville Booth
body: Thanks, will do.