youngmon/atlassian-qna huggingface dataset:
still debit credit card even if yccount is closed
Asked by Cyrille gerhardt:

Hi,

i have been debited twice even if account has been closed, contact support impossible, always error message, please help!


Answers:
author: Alex W
body: Hey [@Cyrille gerhardt](/t5/user/viewprofilepage/user-id/5296446) - welcome to the Community!

Unfortunately we do not support billing issues over the Community. Can you follow these steps to raise a ticket with our billing team?

1. Head to <https://trello.com/contact>
2. Enter your name and the email you used for your Trello account (or log in if your account is still active)
3. For the field **What can we help you with** **?**, select 'Billing' \<- this is super important
4. Fill out the rest of the form with what we can help you with then submit. After that, one of our billing team will get back to you!

If you have any issues with this process, please let me know what issues you're facing and I'll take a look.

comments: author: Cyrille gerhardt
body: Hi, your contact page does not send the message , so we are stuck and nothing can be done...

Please cancel and refund, we have no time to handle your technical problems of the contact form.

Thank you


author: Alex W
body: Hi [@Cyrille gerhardt](/t5/user/viewprofilepage/user-id/5296446) - we'd really appreciate you giving us more info on what's going on with the contact form on your end so we can troubleshoot with you, and if there is a bug at play, we can fix it so that others don't experience the same issues you have.

That being said, I have created a ticket on your behalf for your refund request. We cannot do refunds over the Community, which is why you need to raise a ticket with our billing team. The ticket I have created on your behalf is CA-2509924. You should receive a message from our billing team in the next week about this ticket.


author: Cyrille gerhardt
body: here the screen shots


author: Cyrille gerhardt
body: ![Capture d?e?cran 2023-08-19 a? 10.59.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/276128i5F708043B84C3F47/image-size/large?v=v2&px=999 "Capture d?e?cran 2023-08-19 a? 10.59.38.png")![Capture d?e?cran 2023-08-19 a? 11.01.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/276129i88DA71326FDBA9AE/image-size/large?v=v2&px=999 "Capture d?e?cran 2023-08-19 a? 11.01.58.png")


author: Cyrille gerhardt
body: please stop using our credit card details and refund the last two debits which were unjustified as we closed the account


author: Alex W
body: Hi [@Cyrille gerhardt](/t5/user/viewprofilepage/user-id/5296446) - I'll investigate the errors you're facing on our contact form on my end, thanks for sending that through.

As I've mentioned previously, we cannot solve your issue over the Community as it is a billing issue. We will reach out on CA-2509924 in the next few days.


author: Cyrille gerhardt
body: Hello, t sent over the details to be refunded
Is it possible to write comments on a trello card and have it reflect in a specific slack channel?
Asked by Rafael Yanez:

At this time, the comments in Trello for any card are going to a slack channel labeled "trello-tlf" which is our company. However, we have created a specific channel for each list to keep the conversations/comments isolated from other lists. When we make comments in trello, regardless of the list or card, they seem to be going to the "trello-tlf" channel. How can we have the comments go into a specific channel?


Answers:
author: Dreamsuite Mike
body: Hi [@Rafael Yanez](/t5/user/viewprofilepage/user-id/5296216) Welcome...

The default slack integration is a little limited but in order for you to notify different slack channels or members, you can use Trello automation.

Please check out this guide...

<https://support.atlassian.com/trello/docs/using-the-jira-and-slack-integrations/#Remove-the-connected-Slack-workspace>


author: Ash Yadav
body: Hi [@Rafael Yanez](/t5/user/viewprofilepage/user-id/5296216) welcome to the Atlassian Community!

Have you read this article? <https://support.atlassian.com/trello/docs/the-trello-app-for-slack/>

Specifically this section:

***"**Getting notified in Slack of changes to boards and cards* {#toc-hId--438334418}
-------------------------------------------------------------------------------------

*You can get notified in Slack of changes to Trello boards and cards automatically. To do so, enable the Slack Power-Up on the board you are interested in, then click the Slack button that should now be at the top right of the board. From there you can configure what changes you want to be alerted to and where in Slack.*

*After you have authorized with at least one Slack Workspace you will be brought to the new alert setup page. **Here you can select which Slack Workspace you want the alerts to go to**, which channel (we support channels, private channels, as well as direct messages)."*

Hope this helps.

Kind Regards,

Ash
Trello Card Drag and Drop Editing
Asked by Len Pacek:

Please add drag and drop sections to Trello cards. If not drag and drop, at least some way to do it.


Answers:
author: Alex W
body: Duplicate of <https://community.atlassian.com/t5/Trello-questions/Change-the-Sequence-of-Sections-INSIDE-a-Card/qaq-p/2454210>

Please direct any answers you have for this question to the linked question.
Drag and Drop Sections on Trello Card
Asked by Len Pacek:

Please add drag and drop sections to Trello cards. If not drag and drop, at least some way to do it.


Answers:
author: Alex W
body: Duplicate of <https://community.atlassian.com/t5/Trello-questions/Change-the-Sequence-of-Sections-INSIDE-a-Card/qaq-p/2454210>

Please direct any answers you have for this question to the linked question.
Error saving: CANT_PARSE_COMMAND
Asked by Jose de Jesus Torres:

I'm trying to create a rule, but when I click button save, Trello display "error saving: CANT_PARSE_COMMAND"

Someone can you help me, please


Answers:
author: Alex W
body: Hey [@Jose de Jesus Torres](/t5/user/viewprofilepage/user-id/5296094) - welcome to the Community!

Can you share a screenshot of the automation you're trying to create?

Can you also try creating it on an incognito tab on your browser? That way, we can rule out whether it's Trello that is causing this or something else on your browser e.g. an extension.
Change the Sequence of Sections INSIDE a Card
Asked by Len Pacek:

We use a combination of standard features and Powerups. We really want to use Checklists extensively to drive process and consistency. Unfortunately, we would greatly prefer that the Activity log appear above the Checklists. Is there any way to change the order of the sections within a card in Trello?  

**MAKE IT SO:**   

1) Description  
2) Activity  
3) Checklist


Answers:
author: Dreamsuite Mike
body: Hi [@Len Pacek](/t5/user/viewprofilepage/user-id/5296204)

The order of items in a card is fixed.

A simple tip, you can put a link to the comments section at the top of your description so that you can get down to comments with a click...  
<https://trello.com/c/>\<cardid\>/#comment

You should also take a look at something like Pixiebrix, which is a Chrome (and edge) browser extension that allows you to alter elements on your Trello page, you could use that to change what is visible, when an how...

<https://community.atlassian.com/t5/Trello-articles/Trello-Customization-with-PixieBrix/ba-p/1857595>  

comments: author: Len Pacek
body: I tried the link but it did't work. Do I have to manually change the cardid or #comment to specific data to make it work?


author: Len Pacek
body: Malformed URL {#toc-hId--438273837}
-----------------------------------

The link you entered does not look like a valid Trello link. If someone gave you this link, you may need to ask them to check that it's correct.


author: Alex W
body: Hi [@Len Pacek](/t5/user/viewprofilepage/user-id/5296204) - I can see you've raised three questions about this ask - can you try to only create one question per question/issue/request you have in the future?

You can submit feature requests via our contact form: <https://trello.com/contact>

The full steps to do this are:

1. Make sure you're logged into Trello
2. Head to <https://trello.com/contact> and scroll down to the contact form
3. For the field **What can we help you with?**, select 'Using Trello'
4. For the field **Pick a topic**, select 'Feature requests'
5. Fill out the rest of the form with details on your feature request, e.g. what you're requesting, why you want that functionality added to Trello
6. Submit - and one of my team will get back to you! ?
data for average sizes of customers environments onTrello
Asked by Katerina Neumova:

Is there any data for an average number of resources a user creates on Trello? I am specifically interested in data for the average number of workspaces, boards, labels, custom fields, cards, comments, checklists and attachments.


Answers:
author: Alex W
body: Hey [@Katerina Neumova](/t5/user/viewprofilepage/user-id/5296012) - welcome to the Community!

We don't have any such data, as we do not track our customers in such a way.

What I will say about the workspaces element to this is that we encourage users to have one workspace as a team. We do not encourage customers to have multiple workspaces, instead, we recommend only have one that you collaborate with as a team. This is also the way our Standard and Premium subscriptions work - a subscription is applied to one workspace only. Enterprise subscriptions have multiple workspaces, as they have many departments and teams and need to separate their work further.

Can you elaborate on **why** you need this information? From there, I may be able to suggest an alternative.
Feature Request: Rearranging automated buttons
Asked by JJ Jones:

I have created automated buttons for my card. I'd like to be able to sort/arrange them.

Ideally this would be in the edit menu of the automated buttons category on the right side of the card. Alternatively, or in addition to, I'd like to be able to rearrange the order of the buttons in the automation page.

Thanks,

JJ


Answers:
author: Dreamsuite Mike
body: Hi [@JJ Jones](/t5/user/viewprofilepage/user-id/5192028)

The buttons are organised alphabetically. It would definitely be a great feature to be able to organise them but until them, I use this little trick. I number the buttons, which looks a little like this...  

![Screenshot 2023-08-21 094029.png](https://community.atlassian.com/t5/image/serverpage/image-id/276144iCE2C531BFFBD2D10/image-size/large?v=v2&px=999 "Screenshot 2023-08-21 094029.png")

comments: author: JJ Jones
body: Good tip. Thanks.


author: Alex W
body: Hi [@JJ Jones](/t5/user/viewprofilepage/user-id/5192028) - thanks for sharing this!

You can submit feature requests via our contact form: <https://trello.com/contact>

The full steps to do this are:

1. Make sure you're logged into Trello
2. Head to <https://trello.com/contact> and scroll down to the contact form
3. For the field **What can we help you with?**, select 'Using Trello'
4. For the field **Pick a topic**, select 'Feature requests'
5. Fill out the rest of the form with details on your feature request, e.g. what you're requesting, why you want that functionality added to Trello
6. Submit - and one of my team will get back to you! ?

comments: author: JJ Jones
body: Will do. Thank you.
Bamboo agents are not reflecting in the online/offline agent section
Asked by Innovatech Lab Rubric:

While installing the Bamboo Remote Agent on windows machine for the online status, even after starting the services and approving the access, the bamboo agents are not reflecting in the online/offline agent section.


Answers:
author: Steven F Behnke
body: What does the log on the bamboo agent say?


Tags: remote-agent
Cucumber/Ruby with Bamboo
Asked by satish:

Hi,

Iam using Cucumber with Ruby and executing the scenarios (with tags) using the Rake. trying to integrate with bamboo and created a plan with tasks to

1) Source code checkout

2) Script which will execute the rake command in the command prompt.

when the build is kicked off in bamboo,its checkingput the source code to a folder and starting the rake command specfied but getting below error in the console.

Net::ReadTimeout (Net::ReadTimeout)  
20-Jul-2017 11:33:02 ./features/support/hooks.rb:20:in \`new'  
20-Jul-2017 11:33:02 ./features/support/hooks.rb:20:in \`Before'

Is this the right way to execute from bamboo or any better way ?

FYI:- I was able to manually go to CMD and navigate to folder where code is checked out by bamboo and run rake command which is successfull and scenario is executed without any issues.

Thanks in Advance for your inputs.


Answers:
author: satish
body: s

comments: author: Santosh Negi
body: can you share your rakeTask please. I am beginner with ruby \& bamboo. I also have same problem


Tags: cucumber

ruby
Run additional builds upon Pull Request update
Asked by Sohrab Hosseini:

I am not sure if I am being thick but not quite sure how to configure Bamboo (or Bitbucket Server) to run another branch build when a pull request is updated with additional commits.

I have setup a Plan with Brach Plans that are automatically created by new Pull Requests. I have also configured Bitbucket Server trigger on the plan.

Currently only a single build is done on the pull request when it is created. I would like additional builds to occur as Bitbucket detects new incoming commits and let the auto-generated pull request branch plan know so it can run another build.

Is this possible?


Answers:
author: Alexey Chystoprudov
body: Hello [@Sohrab Hosseini](/t5/user/viewprofilepage/user-id/1141616),

Can you please explain your Bamboo - Bitbucket Server configuration and what do you mean by configuring "Bitbucket server trigger on the plan"?

When you use option to create plan branch when PR created ![Screen Shot 2017-07-20 at 12.22.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/3387iE1B40C8632E27022/image-size/large?v=v2&px=999 "Screen Shot 2017-07-20 at 12.22.08.png")Bamboo automatically creates plan branch linked to that PR. As I understand you already have this configuration.

Then when you make a commit to the same branch Bamboo should build that branch as usual. If it doesn't happen please check your Trigger configuration, it should be like this:

![Screen Shot 2017-07-20 at 12.24.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/3388i7F76124203E0D313/image-size/large?v=v2&px=999 "Screen Shot 2017-07-20 at 12.24.10.png")

comments: author: Sohrab Hosseini
body: Hi [@Alexey Chystoprudov](/t5/user/viewprofilepage/user-id/781646)

I am not sure what happened but after deleting and re-creating the plan a few times, it seems to now have worked without any modifications. I did not see any useful logs in either servers to indicate what the problem was early on.

Out of interest, why do you have more options in your screenshot than I do, on Trigger conditions:

![Screen Shot 2017-07-20 at 9.53.57 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/3432i534FA52C8651EEB5/image-dimensions/427x282?v=v2 "Screen Shot 2017-07-20 at 9.53.57 pm.png")I am using Bamboo 6.0.1 and Bitbucket Server 5.0.1.


author: Alexey Chystoprudov
body: We have few internal plugins to add trigger conditions, they're not production ready yet


Tags: bitbucket-server
Docker Image Trigger for Bamboo
Asked by David Lund:

Hi

Just to give some context of what I'm trying to do - just incase im going down a rabbit hole. I have a requirement whereby i would like to trigger a build in bamboo whereby when a parent docker image has changed i.e. a user inputs an image I wish to trigger on e.g.

```
FROM namespace/image:latest
```

I can then call http://my-internal-docker-repository/namespace/image/manifests/latest periodically and get the sha256 to decide if its changed since the last check and hence run my build.

It would appear I could create an eventlistener: <https://developer.atlassian.com/bamboodev/bamboo-plugin-guide/bamboo-plugin-module-types/bamboo-event-listeners>

and listen for a "ChangeDetectionRequiredEvent". Should the sha256 be different (I assume i can store the digest somewhere - presumably like a source repository can store a revision) I would be able to then fire a BuildTriggerEvent

Is my assumption correct?


Answers:
author: Alexey Chystoprudov
body: If you have Bamboo license you can check source code of com.atlassian.bamboo.trigger.polling.PollingTriggerQuartzJob to check how create new trigger and execute build. Also good reference for custom trigger functionality is at repository <https://bitbucket.org/atlassianlabs/bamboo-after-deployment-trigger>


Tags: bamboo-app

developer
Pull Requests in Bamboo or Jenkins
Asked by Nander Speerstra:

We would like to be able to test pull-requests before the branch is merged into the master. We use both Bamboo and Jenkins in our company, but with Bamboo it seems there is no way to trigger and view pull-request builds (natively anyway). [(I have read this question regarding Bitbucket and Bamboo.)](https://community.atlassian.com/t5/Bamboo-questions/How-do-you-get-a-BitBucket-pull-request-to-trigger-a-Bamboo/qaq-p/326462)

The image below shows what we would like to have: pull requests with a 'Builds' column to see whether they build or not. Is this in any way doable with Bitbucket and either Bamboo or Jenkins?

![image.png](/t5/image/serverpage/image-id/3326i888ED8B2E5661910/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Przemek Bruski
body: Bamboo 6 supports building pull requests. Just choose the PR workflow in "branches" tab for a plan.

comments: author: Nander Speerstra
body: Ah thanks! In that tab, I missed the 'Create plan branch' button, which was necessary to start the whole process...


author: jvelapol
body: Note - this capability was in a roundabout way, availble in versions of Bamboo prior to 6.0, also, via the "branch build" capabilities. We've been using it extensively in our 5.x infrastructure for a few years.

We're automatically building on every branch (that matches a given pattern) for most of our projects.

EDIT: In our case, bamboo builds *every* branch pushed for a given bitbucket repo, regardless of whether there is an existing pull request for it. While that may not be what you are looking for (and can be "overkill", the answer ultimatly is that for our organization, who cares? (we also use bamboo server, and have no added cost for spinning up VM's locally to handle agents). However, our builds don't tend to take all that long to run, either.


Tags: jenkins

pull-request
Question about Remote Agent
Asked by wupeng:

**I create a remote agent refer to the online document but I failed. The WEB result is as following picture.**

On agent computer ,the log is as following .

I\[AgentRunnerThread\] \[AgentRegistrationBean\] Current agent remote definition: SCL-7SH071 Remote agent on host SCL-7SH071  
INFO \| jvm 7 \| 2017/07/18 11:55:54 \| 2017-07-18 11:55:54,209 INFO \[AgentRunnerThread\] \[PerforceManager\] Could not find system variable. If you wish to use perforce please set the location as a capability.  
INFO \| jvm 7 \| 2017/07/18 11:55:54 \| 2017-07-18 11:55:54,340 INFO \[AgentRunnerThread\] \[AgentRegistrationBean\] Registering agent on the server,  
![1.PNG](/t5/image/serverpage/image-id/3262i7F5039CECB3103E4/image-size/large?v=v2&px=999 "1.PNG")


Answers:
author: somethingblue
body: Hi arren,  

A couple posts have addressed this issue. I would review the following posts:  

[Bamboo remote agent "is loading" and is not listed among the existing agents](https://community.atlassian.com/t5/Answers-Developer-Questions/Bamboo-remote-agent-quot-is-loading-quot-and-is-not-listed-among/qaq-p/563635)   

[Bamboo Remote Agent install](https://community.atlassian.com/t5/Bamboo-questions/Bamboo-Remote-Agent-install/qaq-p/441050)  

<br />

[How to start a remote Bamboo agent that will not load?](https://community.atlassian.com/t5/Bamboo-questions/How-to-start-a-remote-Bamboo-agent-that-will-not-load/qaq-p/363518)  

<br />

Cheers,  

Branden
How to stop HTTP rest request when using SSL with Oauth
Asked by Ian Carson:

I have been trying to connect Bamboo to Bitbucket without much success. I have done a bunch of research onto the issue and think I have located the problem.

The OAuth is trying to connect through HTTP but both services are configured with SSL enabled and enforced.

My Bitbucket has no problem connecting to JIRA which is hosted by Attlasian.

Each oauth execution is done under http which causes the apache server to flag a 301 redirect killing the oauth verification. I don't know where the configuration should be to disable this from happening. Anyone have any suggestions?


Answers:
author: Christian Glockner
body: Hi Ian,

Is the application link between Bamboo and Bitbucket Server configured using HTTP or HTTPS? If it's HTTP, delete the application link and re-create it using HTTPS.

Cheers,

Christian

Premier Support Engineer

Atlassian


Tags: bitbucket

oauth

ssl
NUnit3 console runner not working when run as Command type Task
Asked by Bill McGowan:

Hi All,

I am using Bamboo 6.0.3. I have been trying to get my NUnit 3 tests to run using a **Command type task** (NOT an NUnit 3 runner task) which calls the nunit3-console.exe located in my packages folder but hard as I may try I haven't been able to get the tests to run and the build to succeed.

This is the snippet of the log before the NUnit Runner bombs out:

simple 17-Jul-2017 15:57:29 Starting task 'NUnit 3 Runner' of type 'com.atlassian.bamboo.plugins.scripttask:task.builder.command'  
command 17-Jul-2017 15:57:29 Beginning to execute external process for build 'Feature Releases - 5.4.0 - Build Wesbite #39 (CONN-FEATURE0-JOB1-39)'\\n ... running command line: \\npackages\\NUnit.ConsoleRunner.3.7.0\\tools\\nunit3-console.exe Services.Tests\\bin\\Release\\Services.Tests.dll\\n ... in: D:\\Bamboo\\xml-data\\build-dir\\CONN-FEATURE0-JOB1\\n ... using extra environment variables: \\nbamboo_planRepository_1_branch=5.4.0\\nbamboo_planRepository_1_branch and so on...

And this Bamboo log snippet below is the next line but it just simply says failed with -1 return code...doesn't even mention what the problem is?

**Failing task since return code of \[packages\\NUnit.ConsoleRunner.3.7.0\\tools\\nunit3-console.exe Services.Tests\\bin\\Release\\Services.Tests.dll\] was -1 while expected 0**

I should point out that if I go and manually run the .exe above pointing to the same DLL, it runs successfully and I get the NUnit output in the TestResult.xml file.

The console runner executable is located in the packages folder of my .NET project and if I dive into the checkout directory on the build server the .exe is in **packages\\NUnit.ConsoleRunner.3.7.0\\tools\\nunit3-console.exe** which is where I have Bamboo looking for the executable:

![runner.PNG](/t5/image/serverpage/image-id/3192i2E81134329B2FFAB/image-size/large?v=v2&px=999 "runner.PNG")

And in the build plan I have the following in the Command task:

![command.PNG](/t5/image/serverpage/image-id/3193i72EB1D0A200727A0/image-size/large?v=v2&px=999 "command.PNG")

And the Services.Tests DLL i reference above also exists in the bin\\Release folder so it's not that the DLL is missing.

Can anyone please provide any insight into what I am missing here?

Any help is much appreciated.


Answers:
author: Cristiano Mariano
body: Hi Bill! How are you doing?

Usually, for Command type tasks, I use absolute paths. I have the Nunit executable in a specific folder in my build agent and point to it. Would you try this approach?

If your file must reside in the source code repository, I would try a Script type task. In Script tasks you can for sure use relative paths.

Hope this helps!

Thanks,

Cristiano


Tags: bamboo-administration

nunit