youngmon/atlassian-qna huggingface dataset:
Boards doesn't update properly and even some dissapear.
Asked by Guillermo Latorre:

As the tittle says, some boards dissapear from the board tab but they are in the list tab. So I guess there is a problem, and some boards doesn't update the information status.   
We're working in the list tab and when we change the status of a board, that change it isn't reflected on the other tab, so the summary of all our work is not correct.   
That's why I request assistance for this problem, We need precise information of our work.


Answers:
author: Marc - Devoteam
body: Hi [@Guillermo Latorre](/t5/user/viewprofilepage/user-id/5569026)

Welcome to the community.

Can you share some screen shots.  

Are you in a team or company managed project?

Are there any filters active on your board in the board tab or on the list tab? Are they both equal or different.

comments: author: Guillermo Latorre
body: Hi! Thank you for the welcome.   
As you can see in the images, we've got 292 items with status "Retirado" but in the summary there are just 18 items.  
As for the filters, there isn't any filter active, I just activated one for the example that I give you in the image of the list tab.  
Yes, we work in a team but I'm the only person who create and assign boards.  

![Jira boards.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346837i852A5B463ED9F0D3/image-size/large?v=v2&px=999 "Jira boards.PNG")![Jira summary.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346836iA0729DA8709717D4/image-size/large?v=v2&px=999 "Jira summary.PNG")![Example.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346848i338D70DA0A6933EA/image-size/large?v=v2&px=999 "Example.PNG")


author: Marc - Devoteam
body: Hi [@Guillermo Latorre](/t5/user/viewprofilepage/user-id/5569026)

As JWM boards are different from JSW agile boards, you have less configuration options. I'm afraid you cannot modify these settings.

As mention in the documentation:

You'll only be able to view a done item in the Done column for 14 days of it being moved there. After 14 days, the board will omit the item. You'll still be able to see it in the list, timeline, and calendar view.

There is an open feature request for this, see; [JWMCLOUD-19](https://jira.atlassian.com/browse/JWMCLOUD-19)


author: Guillermo Latorre
body: Oh I didn't know that, thank you so much for let me know. I'll check the post.  
Thanks for you time and responses! have a very good day.


author: Maria Fowler
body: If SolidWorks boards don't update properly or disappear, try rebuilding the model (\`Ctrl + Q\`), checking for graphics driver updates, or clearing the SolidWorks cache.


Tags: cloud

jira-cloud
Payment
Asked by Koral Hamra:

Hello, we are a company that wants to cancel the subscription (payment) for this user and pay instead for another user that we have. We do not have admin access to this user. How do we do it? Thanks.


Answers:
author: Rilwan Ahmed
body: Hi [@Koral Hamra](/t5/user/viewprofilepage/user-id/5586904) ,

Welcome to the community !!

Users will be counted toward billing once product access is granted. A user must be explicitly deactivated, deleted, or removed from a synced user directory (if you have Google sync) to *not* count towards billing.

So Org admins needs to remove the user from product so that user is not counted towards license.

To remove user, follow steps mentioned in <https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/>

If your organization does not who is the org admin, please contact atlassian support in <https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
How to install Application tunnel in JIRA
Asked by v_Mboitai:

Downloaded the Application Tunnel jar file from Atlassian Marketplace . How to install the same?

We do not see any install or upload options in the Manage Apps module.


Answers:
author: Dave Mathijs
body: Hi [@v_Mboitai](/t5/user/viewprofilepage/user-id/5589756) welcome to the Atlassian Community!

Please follow the configuration instructions in this documentation article:

[Connect to self-managed products with application tunnels](https://support.atlassian.com/organization-administration/docs/connect-to-self-managed-products-with-application-tunnels/)


Tags: cloud

jira-cloud
Generate numbers in custom field in JWM
Asked by Leena Pratheepan:

Hello,

Can you generate numbers in Jira?

For example, if we have a release process. If we move the ticket to "Approval granted", an approval number should be generated automatically.

Is that possible?

Thank you very much for your help in advance


Answers:
author: Trudy Claspill
body: Hello [@Leena Pratheepan](/t5/user/viewprofilepage/user-id/5183823)

There is a RANDOM() math function that can be used in Jira Automation rules, but it only randomly selects a value between 0 and 1 to sixteen decimal places, like these:

![Screenshot 2023-12-08 at 8.42.04 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/295969iF84AE26B62D8D5FE/image-size/large?v=v2&px=999 "Screenshot 2023-12-08 at 8.42.04 AM.png")

You could add more math functions to that to, say, multiply by 100 and then round the number to get an integer value.

comments: author: Leena Pratheepan
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thanks for your answer. But the numbers should be in the right order. I would like to create release 1, release 2 etc.


author: Trudy Claspill
body: I see.

You could use a custom field to keep track of that number in each issue. You could use an Automation rule triggered on the change of the status of the issue. Then in the rule you would retrieve a list of all issues where that field was not blank, find the issue with the largest number, add 1 to that number and insert the new number into the field in the issue that triggered the rule.


author: Leena Pratheepan
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) That sounds interesting. I will try it :)


Tags: cloud
Viewing permissions in Dashboards
Asked by Juan Camilo Gomez:

Hello, I am experiencing errors in the way the dashboard is displayed with the tables that correspond to the statistics of the incidents of multiple projects.

![Captura de Pantalla 2023-12-07 a la(s) 11.29.02 a.m..png](/t5/image/serverpage/image-id/295803i158D1E9C9933D435/image-size/large?v=v2&px=999 "Captura de Pantalla 2023-12-07 a la(s) 11.29.02 a.m..png")

Some users are not allowed to view the statistics of "Pie Chart" and "Issue Statistics".

![Unknown-7.jpeg](/t5/image/serverpage/image-id/295802iC679061EC7F8AE13/image-size/large?v=v2&px=999 "Unknown-7.jpeg")

I have validated and the Jira Work projects that are associated to these filters allow public access as well as the filters. I don't understand why they are being displayed like this.


Answers:
author: Trudy Claspill
body: Hello [@Juan Camilo Gomez](/t5/user/viewprofilepage/user-id/5381589)

Welcome to the Atlassian community.

Can you have the users attempt to directly access the filters used by those gadgets to confirm that they can view the filter results directly?


Tags: cloud
Creating project using automation
Asked by Mindjito:

Hey everyone,  

I am creating a flow that when manually triggers, it creates project based on some of the information from the issue, but I cant seem to get it to work. I am using the Send Web Request option on Post, my authentication is correct. Any help would be really appriciated. Here is my Json:  

{  
"assigneeType": "PROJECT_LEAD",  
"avatarId": 10200,  
"catergoryId": 10002,  
"description": {{issue.description}}  
"issueSecurtiyScheme": "",  
"key": "KOP",  
"leadAccountId": "70121%3A4ee0893d-3033-44ee-bf01-dbd7168676a3",  
"name": "{{issue.summary}} Project",  
"notificationScheme": 10000,  
"permissionScheme": 10019,  
"projectTemplateKey": "com.atlassian.jira-core-project-templates:jira-core-simplified-project-management",  
"projectTypeKey": "business",  
"url": "<http://yourbi.atlassian.com>"

}


Answers:
author: Himanshi
body: Hello [@Mindjito](/t5/user/viewprofilepage/user-id/5381584) ,

Welcome to community!

Your use case is quiet unique. Could you please share more about the error that you encountered so that we can review the problem.

Have a great day!

comments: author: Mindjito
body: I actually fixed the issue, were some easy mistakes that I overloked. But thanks for the offer to help.


author: Himanshi
body: That's amazing [@Mindjito](/t5/user/viewprofilepage/user-id/5381584) . Do you mind sharing the error and how you fixed it so that we can benefit to wider audience if they encounter with similar error in future?


Tags: cloud

jira-work-management-cloud
automation rule with IF-Else condition creates duplicate tasks?
Asked by Mariem Hamdi:

I am trying to create an automation rule with IF-Else condition (with OR option) for the following purpose:

If the trigger is "created task" and if "description" contains "option 1" or "option 2", then the action would be change the due date to repetitive.

However, when I create a task to test the automation rule, it creates a duplicate task with the same name, different key and without due date

![Jira1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/296119iFA095CDEE5B266AC/image-size/large?v=v2&px=999 "Jira1.PNG")![Jira 2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/296120i5AF50CD65DD47C71/image-size/large?v=v2&px=999 "Jira 2.PNG")![Jira 3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/296121i2A9CD5B2A39A7B68/image-size/large?v=v2&px=999 "Jira 3.PNG")


Answers:
author: Marc - Devoteam
body: Hi [@Mariem Hamdi](/t5/user/viewprofilepage/user-id/5381437)

Welcome to the community.

Please share the details of you automation rule (screenshots of the config).

The will help community members in solving your automation rule issue

comments: author: Mariem Hamdi
body: Thank you [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) , I just updated the question with screenshots from the automation rule


author: Marc - Devoteam
body: Hi [@Mariem Hamdi](/t5/user/viewprofilepage/user-id/5381437)

The setting of a field on a transition is most of the time not successful.

I would suggest to add an extra edit issues action after the transition action and edit the due date in that action.
Jira Service Management - Can't Edit Workflows as admin of the board
Asked by Paola Arcia:

hi! I need to edit/update a workflow on a board but the pencil icon is not showing up even though I have admin rights over the board, any ideas? thanks!!![Screenshot 2023-12-06 at 6.24.17?PM.png](/t5/image/serverpage/image-id/295681i668833D8F78A86AA/image-size/large?v=v2&px=999 "Screenshot 2023-12-06 at 6.24.17?PM.png")![Screenshot 2023-12-06 at 6.24.36?PM.png](/t5/image/serverpage/image-id/295682i346FA7706A5A01E1/image-size/large?v=v2&px=999 "Screenshot 2023-12-06 at 6.24.36?PM.png")


Answers:
author: Francis Batilo
body: [@Paola Arcia](/t5/user/viewprofilepage/user-id/5081959) ,

Unfortunately, only Jira org admins or users that has admin access on Jira Administration product can modify a workflow configuration for a company managed project. If you can see a cog icon on the top right hand of your screen, next to your name bubble then that means you have that credential. However, if that cog icon isn't there then you won't be able to modify your workflows and you're not a Jira admin.

Moreover, you will need to get in touch with your Jira Administrator to perform the updates for you.

I hope this helps.

Cheers,

Francis

comments: author: Paola Arcia
body: ooof! bummer. but thank you for the reply. I will touch base with the org admin. thanks again!


Tags: cloud

jira-work-management-cloud
Aggregate datato a peer instead of parent
Asked by Colin Dawson:

I recently posted a question and received and answer for the method of aggregating data from task to Epic. The challenge has morphed a little - I am picking up work in a mature Jira environment and now wish to report on "parent" issues that were not part of the original design.

Is it possible through automation to aggregate data from peer issues, assuming that suitable fields exist in both the "simulated" parent and child?

I have in mind using a drop-down list in an issue, which would select the target for aggregation. All candidate targets issues would be tagged (Yes / No, and target ID) as a target, and would contain the custom field that contains the aggregated data.

The pseudo script would be something like this:

Does this issue contain data that needs to be aggregated?

If yes

Get its numeric data from the ADD ME field

Look for the target from its MY TARGET field

Find the issue tagged as TARGET ID and add the data to its target field

- is this achievable through automation?

Most likely somebody will suggest adding a new issue level in the hierarchy and I agree that would be a good solution. However I must work within the boundaries of the existing environment - it's not for me to change the licensing agreement.


Answers:
author: Trudy Claspill
body: Hello [@Colin Dawson](/t5/user/viewprofilepage/user-id/5376806)

What will you use to trigger the automation? Is it running on a schedule, or getting triggered by a change to the data-to-be-aggregated in the simulated child issue, or ...?

What do you want to happen if there is a change to the data-to-be-aggregated in the simulated child issue?

Do you simply want to add the value to the simulated parent issue, or do you need to recalculate the aggregated data in the parent issue by looking at all its child issues?

Are these parent and child issues already related in some way, such as through generic issue linking?


Tags: cloud

jira-work-management-cloud
Is there a way to track tasks for different clients in the same project?
Asked by Luis Portela:

Hello Everyone,  

At the moment I'm trying to track tasks for all my clients. Right now I've created a project (template) of all the tasks we need to be aware of once a client joins the company.   

While I understand the option of creating individual projects for each client, this approach proves challenging for effective tracking. I am exploring possibilities to consolidate all tasks for each client within the same project workspace.  

Would appreciate any help here!   

Thanks in advance!


Answers:
author: Luka Hummel - codefortynine
body: Hi [@Luis Portela](/t5/user/viewprofilepage/user-id/5380985) and welcome to the community!

If you are willing to use a third-party app, our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/?utm_source=community&utm_medium=referral&utm_campaign=other-new-reach-question-2553395) can help you to set up your new project and also can enable you to use template issue hierarchies (e.g., Epics).

Deep Clone can help you to clone your issues from your old 'client' projects to your new project. When you use our app with its [Bulk Clone](https://documentation.codefortynine.com/deep-clone-for-jira/bulk-clone?utm_source=community&utm_medium=referral&utm_campaign=other-new-reach-question-2553395) feature, Deep Clone can clone all issues in a project, including all field values.

You can use templates to quickly add new clients as an Epic, including connected child tasks that you need to do with each new client.

For that, you can use our [Epic/Tree Clone](https://documentation.codefortynine.com/deep-clone-for-jira/epic-tree-clone?utm_source=community&utm_medium=referral&utm_campaign=other-new-reach-question-2553395) feature.


author: Maria
body: Hi [@Luis Portela](/t5/user/viewprofilepage/user-id/5380985)   

It's Mary from [Planyway](https://marketplace.atlassian.com/apps/1221297/planyway-resource-planning-project-roadmap-time-tracking?tab=overview&utm_campaign=atlassianarticle&utm_medium=referral&utm_source=atlassiancommunity&hosting=cloud).

We recently released an article on how to [manage multiple projects](https://planyway.com/blog/managing-multiple-projects) for Trello, but all these scenarios will work for Jira too.
Can add a link to a Form in Jira Work management
Asked by Ellen Beentjes:

I want to create a form to collect requests for designs, etc.

What I am missing is the option to link a URL. How can I add that so it is recognized as a field and easily removed or edited.

Thanks!


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. URL custom field is supported in JWM form, you can create one URL field. <https://support.atlassian.com/jira-work-management/docs/manage-your-form-fields/>


Tags: cloud

jira-work-management-cloud
CANNOT ADD EPIC AT TIMELINE
Asked by ???_Chongsoo Jung_:

It is not possible to add more epic at timeline page.

Plz see the below recording.

<https://www.youtube.com/watch?v=iw_BcDsLYNE>

+ cloning an exsisting epic is possible.   

+ chaning parent of story is not possible -\> [recording link](https://www.youtube.com/watch?v=r15PAfzrjGY)


Answers:
author: Maria
body: Hi [@???_Chongsoo Jung_](/t5/user/viewprofilepage/user-id/5380158)

It's Mary from [Planyway](https://marketplace.atlassian.com/apps/1221297/planyway-resource-planning-project-roadmap-time-tracking?tab=overview&utm_campaign=atlassianquestions&utm_medium=referral&utm_source=atlassiancommunity&hosting=cloud).  

As mentioned above, Jira doesn't provide this option by default.

If you're looking for more flexibility with the epic visualization, you can give [Planyway addon](https://marketplace.atlassian.com/apps/1221297/planyway-resource-planning-project-roadmap-time-tracking?tab=overview&utm_campaign=atlassianquestions&utm_medium=referral&utm_source=atlassiancommunity&hosting=cloud) a try. You can visualize all your epics on any timeline view, plus there is a special timeline that lets you group it by epics. What's more there is a an epic grouping on the board view as well.

![Feature image](https://files.planyway.com/assets/3.0.550/img/jira-features/timeline/epics.png)


author: Becky Brooks - Visor for Jira
body: Timeline does not allow more than one Epic. You can vote for that feature here: [https://jira.atlassian.com/browse/JSWCLOUD-17238\\](https://jira.atlassian.com/browse/JSWCLOUD-17238\)

If you want to upgrade and pay for Advanced Roadmaps, then you can include more than one Epic in your roadmap.

Alternatively, you can use a free app like Visor, which connects to your Jira data. You can pull in from multiple Jira projects in one roadmap: [https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud&tab=overview)

I hope that helps!

- Becky @ Visor


Tags: cloud

jira-work-management-cloud
Not able to add default users in Peoples field
Asked by Theersa Konakala:

Hi,

We have a Jira Work Management project, we are unable to add defaults users to a People type field. Previously we used to add 3 users in it, now it is not working. Please let me know what was the issue.

![Peoples field.png](https://community.atlassian.com/t5/image/serverpage/image-id/295539iA754735C6D04BA0D/image-size/large?v=v2&px=999 "Peoples field.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Kindly let me know if you are using Team managed project or company managed project. If you are using company managed project, then you can select from "Settings \>\> Issues \>\> Custom field \>\> Context of the field"

![Screenshot 2023-12-07 at 11.25.23 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/295700iA0C8B6BEA1B596BF/image-size/large?v=v2&px=999 "Screenshot 2023-12-07 at 11.25.23 AM.png")

comments: author: Theersa Konakala
body: Hi Mohanraj,

Thanks for your reply.  

It is in team managed project. for now I have user the custom field as you suggested. But users do not want any dependencies from the Admin, they want project fields only. But in project field I am not able to add default users to People type field.


author: Trudy Claspill
body: [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433)

Is this a known, new bug for Team Managed projects? If it has already been documented, can you provide the issue link?


author: Mohanraj Thangamuthu
body: Hello, Thanks for the update. I believe user could be experiencing issue mentioned on <https://jira.atlassian.com/browse/JRACLOUD-80891>


Tags: cloud

jira-work-management-cloud
Jira import from CSV, can't get Resolved date to fill.
Asked by Jonathan Smith:

Morning everyone.

I am attempting to bulk import a bunch of open and **completed** items into a demo project, but resolved items are not showing a resolution date.

* I've mapped to **date resolved** field, but that didn't fill out the system resolution.
* **Resolution = Done** works, but there is no ++resolution date++after import; These closed items just have created and updated dates.
* I thought it had to map to **resolved** but that looks to be a custom field...

What am I missing here?

![raid.png](/t5/image/serverpage/image-id/295373iC23851058A90A854/image-size/large?v=v2&px=999 "raid.png")


Answers:
author: Jonathan Smith
body: * I just deleted the custom field resolved.
* Here is the mapping.

![mapping.png](https://community.atlassian.com/t5/image/serverpage/image-id/295376i91432D4362DC64C8/image-size/large?v=v2&px=999 "mapping.png")

comments: author: Jonathan Smith
body: Thought maybe there was a conflict with the resolution date if updated date is today.

Attempted to import **Updated Date** (10/18/23) and match it with Resolution Date (10/18/23), but this was not successful.

![date.png](https://community.atlassian.com/t5/image/serverpage/image-id/295380iC7C7C3C28F3E9C62/image-size/large?v=v2&px=999 "date.png")


author: Jonathan Smith
body: Per Atlassian, the date format should be set to "**dd/MMM/yy h:mm a**". After attempting the import, the resolution dates populated accordingly.

Since my CSV had multiple types of date fields, I had to do two imports (initial import and one to fix the resolution date).


author: Marc - Devoteam
body: Hi [@Jonathan Smith](/t5/user/viewprofilepage/user-id/1254033)

I think there is an issue on the date notification in the CSV file.

What I usually do is, JQL some issues with the required. fields you want to use for a csv import.

Export this result, and use a simple editor like notepad, sublime text or other to open the export file. Check the date notation.

Adjust you import CSV to match the date notation, now the import should be fine.


Tags: cloud
Automation: Create a ticket on Monday where Friday is the first day of the month
Asked by Nangi Namaj:

Is there a way to setup a job in Jira automation so that every Monday it checks if the Friday of that week is the first Friday of the month that the Friday falls on? If so, the automation will create a ticket. I know how to have it setup a cron job to check on Monday and create a ticket, but I'm not sure how to have it check if the Friday of that week is the first Friday of that month.

Example

1. Monday might be 11/27, but the Friday is 12/1 so it would be the first Friday of the month that Friday falls on, but the script needs to check on Monday because that's the day the ticket will be created, or Monday might be 01/01 and Friday is 01/05, etc..

Thanks for any guidance.


Answers:
author: Kseniia Trushnikova
body: Hi [@Nangi Namaj](/t5/user/viewprofilepage/user-id/171446),

Compare two smart values:

1. **{{now.plusDays(4).jiraDate}}**, that is Friday if the rule runs on Mondays (Monday + 4 days = Friday),
2. **{{now.plusMonths(1).startOfMonth.jiraDate}}**, the first day of the next month.

![Screenshot 2024-03-04 at 13.15.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/310006iF88F92580AF8CCB9/image-size/large?v=v2&px=999 "Screenshot 2024-03-04 at 13.15.28.png")

If these two values are equal, then the next Friday is the first day of month.

Cheers.


Tags: automation