youngmon/atlassian-qna huggingface dataset:
Can't access the Atlassian Bitbucket account
Asked by Somula Vishnuvardhan Reddy:

It is asking me to login but even though I provided correct credential but still I can't able to login and I am getting an error as Authentication failed. Kindly please help.

<br />

![Atalassian.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/210003iA052D588D291A2CC/image-dimensions/393x432?v=v2 "Atalassian.PNG")![Authenticationissue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/210004iF39D466E0BF43A56/image-size/large?v=v2&px=999 "Authenticationissue.PNG")  


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Your username is probably wrong - you usually log into Atlassian accounts with an email address.

comments: author: Somula Vishnuvardhan Reddy
body: Yes I tried using my email as well but still not able to login  

somulavishnuvardhan.reddy@cengage.com  

[@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Please help


author: Nic Brough -Adaptavist-
body: What is the error message when you click "continue"?

Have you tried the "can't log in?" link under the login?


author: Somula Vishnuvardhan Reddy
body: When I click on "can't log in" nothing navigate any page.   
When I click "continue" , showing below error.  

fatal: Authentication failed for '<https://stash.cengage.com/scm/dcs/b2c-wfs-checkout.git/>'  
\[2022-08-08T12:27:40.742Z\] \> git push origin feature/add-billing-wfs:feature/add-billing-wfs \[52546ms\]  
\[2022-08-08T12:27:40.742Z\] fatal: helper error (-1): User cancelled dialog.  
Missing or invalid credentials.  
Error: connect EPERM \\\\.\\pipe\\vscode-git-5a424e0611-sock  
at PipeConnectWrap.afterConnect \[as oncomplete\] (node:net:1161:16) {  
errno: -4048,  
code: 'EPERM',  
syscall: 'connect',  
address: '\\\\\\\\.\\\\pipe\\\\vscode-git-5a424e0611-sock'  
}  
fatal: Authentication failed for '<https://stash.cengage.com/scm/dcs/b2c-wfs-checkout.git/>'

<br />

<br />

<br />


author: Nic Brough -Adaptavist-
body: You'll need to unblock whatever it is stopping the "can't log in?" button from working I'm afraid. All the error messages are simply telling us your username and password are incorrect.


author: Somula Vishnuvardhan Reddy
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)   

My issue is resolved and this is because of VS code settings. Thanks :)


Tags: atlassian-guard

atlassian-support

bitbucket-cloud

cloud
How long does it for the full search re-index to complete in bitbucket data center?
Asked by avsaditya:

Hello,

we recently upgraded Bitbucket Data Center to 7.21.3 LTS version.

'If you are upgrading to Bitbucket 7.21 and using bundled Elasticsearch, this will result in a full search re-index.'

I checked the indexing status using the API - \<url\>/rest/indexing/latest/status

```
{"queues":{"delay":14,"event":0},"status":"INDEXING"}
```

I found no clear documentation on this. Any idea how to interpret this data ?

I want to know how long does this indexing require. It is running for more than 4 days now.

Any help is appreciated.

Thanks and Regards

Aditya


Answers:
author: Christian Glockner
body: Hi Aditya,

This depends on many factors (number and size of repositories, speed of reading repositories, speed of the Elasticsearch instance and possibly the network between Bitbucket Server and the Elasticsearch instance), so it's hard to predict how long it would take.

Cheers,

Christian

Premier Support Engineer

Atlassian

comments: author: avsaditya
body: Thank you for the reply Christian.

We are using elastic search bundled instance.

My doubt here is how to interpret the output of the API - \<url\>/rest/indexing/latest/status

```
{"queues":{"delay":14,"event":0},"status":"INDEXING"}
```

I found no clear documentation on this. Any inputs about this?

Thanks and Regards

Aditya


Tags: bitbucket-server

data-center

server
was not able to clone the code for me due to ssl certificate error.
Asked by sathyakala gunasekaran:

unable to clone the code due to the certificate error. i have installed the ssl certificates but still its throwing exception as :

system.compomentmodel.win32exception: the system cannot fine the file specified.

fatal:unable to access 'https://tfs....": SSL certificate problem:unable to get local issuer certificate. Please help me to resolve the issue as soon as possible. I need to setup the code to start my work. the link is accessible for me. Please call me @8044750956.


Answers:
author: Ana Retamal
body: Hi Sathyakala, have you tried cloning the repository via the command line? What is the result? Can you also double check that you're using the right string to clone the repo?

If you're still having trouble you can try following the steps at [SSL certificate problem](https://confluence.atlassian.com/bitbucketserverkb/ssl-certificate-problem-unable-to-get-local-issuer-certificate-816521128.html).

There were also other users discussing about a similar issue, you can find their answers on [this thread](https://community.atlassian.com/t5/Bitbucket-questions/SourceTree-Stash-and-Windows-Unable-to-get-local-issuer/qaq-p/291621).

Let us know if you need further assistance!

Best regards,

Ana
Recover Report delete from EasyBI
Asked by Nahima:

Hello,

I have deleted a report folder in EasyBi by mistake and I want to recover it.

If anyone have an idea on how to do that.

Thank you


Answers:
author: Ana Retamal
body: Hi Nahima, EasiBI is an add-on for JIRA, so I was wondering if you submitted this question to the wrong collection, or there's actually something related to SourceTree that you didn't specify in the description.

Please provide as much details as possible so we can help you better :)

Best regards,

Ana
SourceTree 2.1.2.5 install failure (Windows 10)
Asked by ophilbinbriscoe:

Hi.  

I've tried running the installer (exe) over 10 times.  

Each time, the installer's initial splash screen appears momentarily, only disappear.  

Usually, it disappears without any follow-up.  

On two occasions, the following error dialogue appeared.  

![2017-07-19 22_15_44-Ask a question - Atlassian Community.png](/t5/image/serverpage/image-id/3368iBCF29456C506D5AA/image-size/large?v=v2&px=999 "2017-07-19 22_15_44-Ask a question - Atlassian Community.png")  

Here is a [pastebin](https://pastebin.com/MEU9Js2Y) of the setup log.  

I began to experience issues with SourceTree after the major version number switch to 2.0 some months ago. I've tried re-installing on numerous occasions since then, never with any luck.  

Any advice is much appreciated - SourceTree is my #1 choice of Git client!  

Thanks,  

Oliver


Answers:
author: Ana Retamal
body: Hi Oliver! That looks like a Squirrel installer error rather than a SourceTree error itself. For other users with this issue, uninstalling and re-installing .Net solved the problem. Can you try that and let us know if it worked for you?

Cheers,

Ana

comments: author: ophilbinbriscoe
body: Any chance you could tell me which .NET version?  

As .NET is (apparently) a core component of the OS I'm using, I'm hesitant to uninstall all of them.  

I see the following:  

Microsoft .NET Framework 4.5 Multi-Targeting Pack  
Microsoft .NET Framework 4.5.1 SDK  
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack  
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU)  
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack  
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack (ENU)  
Microsoft .NET Framework 4.6 SDK  
Microsoft .NET Framework 4.6 Multi-Targeting Pack  
Microsoft .NET Framework 4.6 Multi-Targeting Pack (ENU)  
Microsoft .NET Framework 4.6.1 SDK  
Microsoft .NET Framework 4.6.1 Multi-Targeting Pack  
Microsoft .NET Framework 4.6.1 Multi-Targeting Pack (ENU)  


author: ophilbinbriscoe
body: Hey again,

I am still cannot install SourceTree. I'm having trouble finding more resources on how to re-install SQuirreL, since all of my searches get confused with discussions on using SQuirreL's features.  

As I mentioned above, re-installing every version of the .NET framework on my machine is simply not possible.  

Any further guidance would be most appreciated!


author: ophilbinbriscoe
body: What I also fail to understand is why I can see SourceTree as having been installed. The app clearly exists, I just can't run it.


author: chris_shay
body: I have exactly the same problem. Source tree just stopped working for no apparent reason. uninstalled it, downloaded latest version, installer splash just pops up and nothing else yet it installs it in the background but this fails to work.

Has anyone got an answer to fix this please ?


author: ophilbinbriscoe
body: For anyone reading this, I've done the complete .NET reinstall and it hasn't furthered my situation in any discernible way.  

[@chris_shay](/t5/user/viewprofilepage/user-id/1146990) have you had any luck?  

Best,  

Oliver


Tags: install

windows
Remove Pushed File from Branch
Asked by Gregory Spicer:

Hello,

I recently accidentally push .gitignore into my branch, but didn't want to even commit it. After floundering for a while and running a lot of sourcetree functions to try to change where my origin is, I'm still not able to reset the orgin to a version that doesn't have .gitignore pushed. I've made a pull request already to merge this branch into master, and I'm not sure if that affects how I can change the branch here. Here's a photo of what my status looks like, I'd like the origin to be reset where the bugfix is.

![Screen Shot 2017-07-19 at 9.36.26 AM.png](/t5/image/serverpage/image-id/3344iDCCA2A5D094C02F4/image-size/large?v=v2&px=999 "Screen Shot 2017-07-19 at 9.36.26 AM.png")


Answers:
author: Manju
body: You can "Reverse" your commit and get all your changes reverted to as it were on the previous version.

Right click on the commit row to select "Reverse commit".

![Reverse.png](https://community.atlassian.com/t5/image/serverpage/image-id/3420iFBA23E2A04815D2C/image-size/large?v=v2&px=999 "Reverse.png")

comments: author: Gregory Spicer
body: I wasn't able to do that before because I had a pull request open and a merge was in progress regarding that commit. Once I closed the pull request I was able to reverse the commit.
SourceTree incorrectly shows a large text file as binary, doesn't do diff
Asked by upr_avaleo:

I have a large XML file stored in Git (GitHub) repo.

\[user@host tools\]$ ls -lh somefile.xml  
-rw-r--r-- 1 user users 1.6M Jul 19 17:25 somefile.xml  
\[user@host tools\]$ file somefile.xml  
somefile.xml: XML document, UTF-8 Unicode text, with very long lines

By default SourceTree for Windows is not showing diff for this file in any commit.

It shows a message "No changes in this file have been detected, or it is a binary file".

But when I go to Options / Diff and change Size Limit (Text) from the default 1024KB to something larger than the above file size (ie. 10240KB) then it shows the diff correctly.

The default error message shown for this file is misleading, because it not a binary nor an unchanged file. SourceTree should warn that this file is too large to show a diff using current settings. Also it should correctly detect UTF-8 files, if it makes any problems for Git.

I'm using SourceTree 2.1.2.5 on Windows 7, with NTFS filesystem.


Answers:
author: Ana Retamal
body: Hi Przemyslaw, I've created a Feature request on your behalf to improve the messaging shown in this case, you can find it at [SRCTREEWIN-7627](https://jira.atlassian.com/browse/SRCTREEWIN-7627).

For the future, you're welcome to submit your own suggestions at [jira.atlassian.com](https://jira.atlassian.com) by clicking on the **Create** button

Hope this helps!

Ana

comments: author: Sateesh Bandi
body: is this fixed? Because, after I take an update ..i still see this issue... if not is there any timeline.


author: Helge Klein
body: This does not seem to be fixed in Sourcetree 3.0.8. I am getting the message for a 1 MB JSON file:

*No changes in this file have been detected, or it is a binary file.*


author: Helge Klein
body: OK, figured out that this can be fixed by increasing the size limit in the *Diff* tab of the options.


author: gregpugh
body: Increasing the size allowed for a *Diff* was the exact solution I was looking for. I was wondering why *Git Diff* would work but *SourceTree Diff* kept treating the file as binary!


author: Jeramie
body: Thank you, changing the DIFF size fixed it for me too. Now I can see DELTAS for large XML files!


author: Helge Klein
body: This does not seem to be fixed in Sourcetree 3.0.8. I am getting the message for a 1 MB JSON file:

*No changes in this file have been detected, or it is a binary file.*

comments: author: Helge Klein
body: I re-posted this as a reply to Ana's answer. Deleting this answer does not seem to be possible for me.


Tags: diff

git
Why does Sourcetree 2.6 (Mac) not allow me to select a commit when I have a branch selected?
Asked by Paul Mc Galey:

Just updated to Sourcetree 2.6 (122) on Mac and now in History view, if I select a branch on the left and click a commit on the right, it switches to the commit I clicked but then immediately jumps back to the head of the branch that's selected on the left.

If I click History this stops happening, but also jumps back to my current head, making it impossible for me to click a branch and then browse through its commits.

Is this new behaviour intentional?


Answers:
author: Paul Mc Galey
body: Bug filed, fix on its way

[https://jira.atlassian.com/projects/SRCTREE/issues/SRCTREE-4851?filter=allissues\&orderby=created+DESC%2C+priority+DESC%2C+updated+DESC](https://jira.atlassian.com/projects/SRCTREE/issues/SRCTREE-4851?filter=allissues&orderby=created+DESC%2C+priority+DESC%2C+updated+DESC)
Why is everything since release 2.1 so slow?
Asked by Nima Gholamweisi:

Since I've upgrated to the version 2.1 of sourcetree, everything is very very slow. And I'm not the only person who struggles with this problem. All my friends, whom I've asked, have the same problem as me. I've now upgrated to the latest version 2.1.2.5 and it's even worse than before. And there is also another problem: Sometimes the uncommited files disappear and I have to refresh sourcetree, to see them.


Answers:
author: Ana Retamal
body: Hi Nima, the change to 2.x made SourceTree faster for the majority of our users, however, we found out there's a small percentage for whom this hasn't been the case and their performance has been degraded when compared to the previous version. We're trying to identify why this is hapenning and are tracking this cases at [SRCTREEWIN-7374](https://jira.atlassian.com/browse/SRCTREEWIN-7374). You can comment there and wath the ticket to be notified of any updates.

For more information on what changed, you can read [SourceTree for Windows 2.0](https://blog.sourcetreeapp.com/2017/04/27/sourcetree-for-windows-2-0-new-ui-faster-performance-and-microsoft-git-virtual-file-system-support/).

Best regards,

Ana
Deactivate auto-update in Sourcetree
Asked by bertrod:

Hello,

I'm using Sourcetree on a private network and everytime I start Sourcetree I get the following message : "There was an error during the update process : The remote name could not be resolved '[www.sourcetreeapp.com](http://www.sourcetreeapp.com)'" which is quite annoying.

I could not find any way to disable the autocheck for update, is this a missing feature ?

Thanks !

Charles


Answers:
author: Ana Retamal
body: Hi Charles! Are you using SourceTree for Mac or for Windows? If you're on Mac, you can go to the **Preferences panel \> Update** and uncheck the box "Automatically check for updates".

If you're on Windows, you can vote for this Feature request [SRCTREEWIN-7196](https://jira.atlassian.com/browse/SRCTREEWIN-7196), as this option is not available yet.

Hope this helps,

Ana

comments: author: bertrod
body: Hi, I'm using SourceTree on Windows. I will vote for the feature request.

Thank you !
How do I delete unstaged files?
Asked by WraithFSC:

I have several files that I would like to delete from the repository (see photo attached below). I want to be able to remove them from my repository and rename the repository as well. I have to go back and choose another destination path to my pc's files. Thank you in advance.

![Sourcetree Unstaged Files.png](/t5/image/serverpage/image-id/3317iA292976EE9F4078B/image-size/large?v=v2&px=999 "Sourcetree Unstaged Files.png")


Answers:
author: Fran?ois Coupal
body: Either you can destroy the files on disk, or ignore them.

Your versionning tool HAVE to let you choose how to handles files, if it detects a new one (the ? icon means new file).

If those files always re-appear, probably because of an automated system like a build tool, you should ignore them with a pattern (like "bin\\\*" for example), because they will ALWAYS re-appear and you dont want to clean them by hand.

Automatically destroying those kind of files is the purview of your build environment, not your code versionning system.


author: Ana Retamal
body: Hi Ian! What do you mean by renaming the repository: do you want to change the repository directory name, the name displayed in Sourcetree or the name of the remote repository? Each requires different steps to rename:

* To change the repository directory name, you just navigate to it in your computer and change the name. This will not affect anything else.
* To change the name in SourceTree, you can right-click on the bookmark and select **Rename** .
* To change the name of the remote, it will depend on which service are you using. If you're using Bitbucket Cloud for example, you can go to your repository, click **Settings** and update the name. Note that this will also change the URL of the repository so anybody with access to this repo will need to [update the remote url](https://confluence.atlassian.com/bitbucket/change-the-remote-url-to-your-repository-794212774.html).

To delete unstaged files, you can do it from the command line using

```
git checkout -- <file>
```

Hope this helps!

Ana

comments: author: WraithFSC
body: Thanks Ana! It did! I also have another question. How do I add a text file to this? I have seen other people with it and it's been recomended to have one so that I can log any changes that I have made more easily.

Thanks again, Ian.![Section 7 Lecture 171.png](https://community.atlassian.com/t5/image/serverpage/image-id/3479i52EF37B3B9D4DE6F/image-size/large?v=v2&px=999 "Section 7 Lecture 171.png")


author: Ana Retamal
body: Hi Ian, you want to add a text file to the repository? You can do that same as you add the other files, you can just create a text file within the repository folder. I'm not sure about using a text file to keep track of the changes, though, I'd personally add meaningful descriptions to the commits to know what changed every time.

Hope that helps!

Ana


Tags: windows
SourceTree continues to push to GIT after password change
Asked by Steven Taylor:

We have a disgruntled employee that has taken a company laptop and could do some serious damage.

Running latest SourceTree on MacOS Sierra. Have changed the account password on GitHub but ST, on other machines, continues to push successfully to the repo. I'd assume the rogue unit is also able to push.

Is this a bug in ST or a GIT issue?


Answers:
author: Ana Retamal
body: Hi Steven! If that employee has secured his account with an SSH key, he'll continue being able to push code to the repository as far as he has the right SSH key. Also, I'm assumming that the repository you're talking about is a private one, so the most effective way to avoid this user from making changes will be to remove his access from the repo, instead of just changing his password.

Hope this helps!

Ana


Tags: git

github

macro
Change Logininfo
Asked by Gerit Freericks:

Hi,  

in SourceTree I want to create a new project.  
In the first time I say "save password" and I have made it to create a "link" to a new project. Later I get some problems, so I tryed "git pull" manually. It doesn't work, so I try to change my password. Now "git pull" asks for a password and worked, but in SourceTree there is the error "Access denied" when pulling.  

When I try manually use the command  
"git -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=manager-st fetch origin" in the git bash it asks for the password and it worked.

I think there is the old password saved anywhere, but I don't find a way to delete this reference and get the login-window again to reset the password.  

Sorry for my english and I hope you understand what I'm asking for.  

Greetings from Germany  
Gerit Freericks


Answers:
author: Gerit Freericks
body: For further help:

I solved this, by the following way:  
1) Uninstall SourceTree  
2) Delete/Rename "C:\\Users\\\<\<User\>\>\\AppData\\Local\\Atlassian"  
3) Install SourceTree  
this way it asked for a password and since then it worked.  

Nevertheless thanks for trying! There is nothing worse feeling alone!  

Greetings from Germany  
Gerit Freericks


author: Mike Corsaro
body: Hello! You can change the passwords for your accounts in the "Authentication" tab in the "Options" menu. In that tab, you should see the account that you're using (either under "Accounts" or "Saved Passwords"). Select the account, and select "Edit". You should be able to change the password there.

comments: author: Gerit Freericks
body: I've tried this earlier, but sometimes the entries stayed there after "delete".


author: minnsey
body: Hi Gerit  

SourceTree stores its credentials in Windows Vault.  

If you use the Win-Key and search for Windows Credential Manager you will find the entries prefixed with 'git:' You can delete the entries there.

comments: author: Gerit Freericks
body: I've deleted it there, thanks for the info, I don't know that.

But I've made something wrong, it doesn't work.  
At start, when I try to make a new connection with "clone"  
I use  
"ssh://\<\<user\>\>@\<\<ip\>\>/var/git/\<\<project\>\>/"  
for it and SourceTree says "This is not a valid source path / url".  
so I tried:  
"ssh://\<\<user\>\>@\<\<ip\>\>/var/git/\<\<project\>\>"  
but I got the same message. In "details" I can read "Access denied", but this message comes alwaly. Even when I delete the entries in the Windows Credentials Manager.  
Any Ideas left?  

Greetings  
Gerit Freericks


author: Manju
body: What version of SourceTreeare you using and on what OS?

comments: author: Gerit Freericks
body: SourceTree is 2.1.2.5.

Using on Windows 10 Pro x64.

Greetings  
Gerit Freericks


Tags: windows
sourcetree rev.2.1.2.5 clone failed for r6034 issue
Asked by qijiang:

Hi,

I checked out code from bitbucket, copy the http path and paste on sourcetree.

Then it shows an error message like

"Runtime error!

...

R6034

An application made an attempt to load the C runtime library incorrectly.

...

"

My pc os is win7 64 bit.


Answers:
author: Ana Retamal
body: Hi Qi, are you getting this error only when cloning? Is this happening just for a certain repo, or for any repo you try to clone?

For more information about the error itself, you can read <https://msdn.microsoft.com/en-us/library/ms235560(v=vs.90).aspx>.

Regards,

Ana

comments: author: qijiang
body: Hi? Ana?

Thanks, it looks that is due to my source tree didn't connect to bitbucket without authentication.

After i install the key on pageant, it works normally now.