youngmon/atlassian-qna huggingface dataset:
Need to create Shared space
Asked by Anita Sahu:

Can someone help me to understand how to create folders, upload files and give access to the users for the same to upload only.

Also is there any alert option?


Answers:
author: Andy Gladstone
body: [@Anita Sahu](/t5/user/viewprofilepage/user-id/5332792) welcome to the Atlassian Community.

Are you looking to use Confluence as a file storage system? It can be used for that, but is not intended for that purpose. Regarding permissions for access, permissions are handled on a space and page level. Any page that contains a file you intend to share will require those it is being shared with to have permission.

I suggest you start your journey by reading the Confluence Site Set Up Guides.

<https://www.atlassian.com/software/confluence/resources/guides/get-started/set-up>


Tags: unknown-hosting-type
Search not working - can't reindex
Asked by jeremy:

When I type in the search field, auto-complete suggests appropriate pages, but when I submit the search there are never any results found.

Results are also not returned in the API

I've found many places issues that suggest re-indexing, but we do not have that option, just a box that says "Temporarily, currently only sysadmin can change indexing language and reindex all documents. Contact Atlassian Support if you need help."

We do not get support because we're on the free plan.

Any other suggestions?

![Screenshot 2023-10-04 at 8.44.07 AM.png](/t5/image/serverpage/image-id/284451i51A4A5A241502855/image-size/large?v=v2&px=999 "Screenshot 2023-10-04 at 8.44.07 AM.png")![Screenshot 2023-10-04 at 8.57.01 AM.png](/t5/image/serverpage/image-id/284452i49C15AA34B6C507A/image-size/large?v=v2&px=999 "Screenshot 2023-10-04 at 8.57.01 AM.png")![Screenshot 2023-10-04 at 8.50.32 AM.png](/t5/image/serverpage/image-id/284453i373F0D771C802B61/image-size/large?v=v2&px=999 "Screenshot 2023-10-04 at 8.50.32 AM.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@jeremy](/t5/user/viewprofilepage/user-id/5332019) and welcome,

reindexing is not allowed in a cloud instance (just for Server/DataCenter). It should be performed through an internal job. If you need to run a manual reindexing you need to raise a support request [here](https://support.atlassian.com/contact/).

Hope this helps,

Fabio

comments: author: jeremy
body: thank you for the response, however I cannot create a support ticket because we're on a free plan. that link just tell me to ask the community.

Can you think of any other ways to solve search issues that don't involve a re-index?


Tags: cloud

confluence-cloud

search
Restore a previous page version that only has a plantuml diagram in it?
Asked by Reza:

I have a confluence page where I accidentally edited the plantuml and saved. I used the free plantuml plugin. I am trying to restore the page (which had nothing but the plantuml sequence diagram).

However resoring the page does not restore the plantuml diagram. If i do a comparison of pages I see no text (as there was nothing on the page) but it does show data changes:-

Filename:

Data:

Width:

Compressed:

revision:

There is a lot of information (what appears to be base64) text in the data section. Can i use this to obtain the original plantuml?

Basically how do I restore the entire page, including the plantuml plugin data that was created?

restore page seems to just do the text on the page and not the plugins used.


Answers:
author: Brant Schroeder
body: [@Reza](/t5/user/viewprofilepage/user-id/3693604) The page will not restore the plugin information as that is stored in the plugins db / location. You would need to see if the plugin has versioning and restore the diagram there.

comments: author: Reza
body: Hi,

Thanks for the response. Can I access the plugins db? how would I even access it? The plugin itself has no versioning of the diagrams from what I can tell.

But from what you have said conflunce itself won't hold a record of the plugins running on the page, so in effect this is out of scope of confluence itself?

Reza.


author: Brant Schroeder
body: Reza,

It is out of scope for Confluence. It is up to the App designer to control the content of their app. I would suggest reaching out to the app designer to see if they provide any versioning and if they do not if they will be offering it.


author: Brant Schroeder
body: [@Reza](/t5/user/viewprofilepage/user-id/3693604) can you accept this answer to help others?


Tags: cloud

confluence-cloud
Cards that are copied and linked
Asked by Donna:

when you copy and link a card, is it possible to have a butler rule that once an attachment is upload on one card the other cards is automatically synced?


Answers:
author: Angelique Goetz
body: I don't think that's possible at this time, but I would LOVE to have more flexibility about adding/copying/deleting attachments. It would be great if we could sync attachments across different boards.
Our Free trial converted to a paid subscription, how do we cancel and refund the charge?
Asked by jack:

Trello

2023 2nd of March , appied a free trial and after a month , got the bill from creditcard company charging $3,560.

Could you please cancle the rest of months that I did not use yet ?

Due to my poor English skill , did not read all the polocy just checkec the plan , $17.50 which I thought that is I need to pay every month.

please help this case out!


Answers:
author: Stephen Sifers
body: Hello [@jack](/t5/user/viewprofilepage/user-id/5186093)

I see you were able to submit a support request to have your billing issue addressed. I would ask you to continue to work with that team to resolve this issue as they're already looking into the matter.

Regards,  
Stephen Sifers
charged $3,560 after a free trial
Asked by jack:

2023 2nd of March , appied a free trial and after a month , got the bill from creditcard company charging $3,560.

Could you please cancle the rest of months that I did not use yet ?


Answers:
author: Ollie Guan
body: Hi [@jack](/t5/user/viewprofilepage/user-id/5186093) ,

Pls contact support for specific account or billing questions.

<https://trello.com/contact#/>
Trello automation visibility to admins and board members
Asked by Season Hughes:

I have set up some Trello automation rules on a board.

I would like other Admins and members of the board to be able to see these rules.

However, when the other board Admin, Kevin, tried to view my rules, he was unable to do so. While I am able to click on Admin and see rules Kevin has set up (screenshot below), he's not able to see mine.

![butler.png](https://community.atlassian.com/t5/image/serverpage/image-id/249285i6540A66DE94F4CB1/image-size/large?v=v2&px=999 "butler.png")

Is there something I'm missing that would allow him to see the rules I've set up? Do I need to add them to an automation library perhaps?

Thank you for your help!


Answers:
author: Oliver S
body: Hi Season, hope you're doing well! :)

For sharing these rules, you will need to make use of Automation Libraries - <https://support.atlassian.com/trello/docs/working-with-command-libraries/#Sharing-Automation-Libraries> (you were on the money! :) )

Once you create the automation library and share it, it will be visible to all members of the Workspace.

Hope this helps! :) Let me know if you have any further questions and how things go!


Tags: automation

butler
I want to delete my Trello board, BUT...
Asked by Chloe Wrathmall:

I'm on the free version of Trello, so I only have ten boards. I created a board for a client, added them as admin, they removed me, and now I'd like to delete the board from my workspace to free up an extra board - without deleting the board for them.

I can't seem to find any option to do this. Has anyone experienced something similar? How do I delete it from my workspace?


Answers:
author: Ash Yadav
body: Hi [@Chloe Wrathmall](/t5/user/viewprofilepage/user-id/5185826) ,

Could this be perhaps what you're looking for?

Check out this KB: <https://support.atlassian.com/trello/docs/leaving-a-board-in-trello/>

Kind Regards,

Ash


Tags: transfer
How to move a workspace to a different account login?
Asked by Ricky:

I've searched help and I'm not finding any community posts about this. I have a workspace that I want to move over to a different account login. What steps do I need to take?


Answers:
author: Dreamsuite Mike
body: You want this ?

<https://support.atlassian.com/trello/docs/how-to-transfer-board-memberships-to-a-new-account/>


Tags: workspace
How many guests can I add to my premium plan?
Asked by Allstar Adjusting:

It doesn't give me the option to add another guest. I need them to have access to the board and to edit, but I don't want to pay for another member.


Answers:
author: Ash Yadav
body: Hi [@Allstar Adjusting](/t5/user/viewprofilepage/user-id/5185635) ,

How many guests do you currently have? And is the new guest you're trying to add part of any other boards?

If a guest is already part of another board they're considered to be a multi-board guest and will be billable.

See the following KB: <https://support.atlassian.com/trello/docs/board-guests/>

I would also recommend checking out: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

Kind Regards,

Ash
I mistakenly deleted my premium workspace
Asked by Michael Thompson:

Hello Trello Support,

I mistakenly deleted my premium workspace. Please help me in recovering the premium account.

Thanks


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Michael Thompson](/t5/user/viewprofilepage/user-id/5185515) and welcome to the community,

According to the official documentation, deleting a workspace is permanent: <https://support.atlassian.com/trello/docs/deleting-a-workspace/>

You can try contacting Atlassian, but don't hold your hopes high.
Replacing one member with another.
Asked by Megan:

I have the premium paid version of Trello and have paid for each member for a full year. This week an employee quit so he no longer needs access to our boards. I'd like to replace his email address with another employee's to give this other person access to our Trello boards and be able to make use of the paid membership.


Answers:
author: Megan
body: oops, never mind. It looks like I had to click 'remove' one more time even though he was greyed out. Now he is gone and I have 4 members. :)


author: Ash Yadav
body: Hi [@Megan](/t5/user/viewprofilepage/user-id/5185672)

As per the following KB: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

#### *"How can I replace a billed user?* {#toc-hId-230527050}

*Because Standard and Premium are billed per Workspace member, instead of per user account, you can remove a billed user and replace them with someone else at no additional cost.*

*To replace a billed user:*

1. *First, remove an existing user from your Workspace members page from within the sidebar*

2. *Then, invite a new user to the Workspace*

*As long as you don't exceed the number of member licenses you've purchased your credit card will not be billed for their access until the next billing cycle. You can check your Workspace's receipts clicking Billing in the sidebar to open the Workspace billing page to see how many seat licenses have been purchased in the current billing cycle and compare that to the Workspace's members page to ensure that a new license will not be purchased."*

Hope this helps.

Kind Regards,

Ash

comments: author: Megan
body: ok, great. Thank you. I just followed those directions and I think it went ok. I see the new member who had to create an Atlassian account, but the one I 'removed' is still showing up in our list, but is greyed out. Under the members tab, it says I have 5 members but I should only have 4, because I replaced one for another.


author: Megan
body: Another question: My new member is 'normal' but is on zero boards. It seems he's a workspace member but not on any of the boards yet. Do I need to invite him to each board separately, one at a time? I only have three boards.


author: Ash Yadav
body: Hi [@Megan](/t5/user/viewprofilepage/user-id/5185672) ,

Happy to hear that. For your second question please check out the following KB:

<https://support.atlassian.com/trello/docs/adding-people-to-a-board/>

Specifically:

*"Allow Workspace members to join* {#toc-hId--470536568}
--------------------------------------------------------

*If you would like any of your Workspace members to be able to join the board and collaborate, you can select "Allow Workspace members to join" from "More" \> "Settings" in the board menu. When you select this option a checkmark will appear next to "Allow Workspace members to join" and your Workspace members can add themselves to the board."*

Hope this helps, and please mark this question as resolved to help other members of the community find the answer!

Kind Regards,

Ash
can't upload a pdf from computer in 'write comment' window on card
Asked by design_diaa:

Hello helpful people. Something seems to have change in my use of the comment section in the cards of my trello account. I dont seem able to upload from computer my usual pdf and images into the comment area as I usually do. I can drag and drop files onto the card and then add a comment.

See attached image where I have a 'comment window' showing lots of helpful widgets (useful, but I dont usually see them, are they a new thing?) but I now cannot find a way to upload my pdf (the little picture icon only does pictures not pdfs) into the flow of my comment....just like the other user below has done on the same card. I used to be able to do this. Can someone help me get back to my normal mode of input.

![Screen Shot 2023-04-01 at 11.29.44 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/249196i1F6B1B9EA9AF59B2/image-size/large?v=v2&px=999 "Screen Shot 2023-04-01 at 11.29.44 am.png")

this is what mine usually have to look like now....the item uploaded (ie drag and dropped onto card) and the comment added before or after the upload.

![Screen Shot 2023-04-01 at 11.46.13 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/249198iC14CA40D71139096/image-size/large?v=v2&px=999 "Screen Shot 2023-04-01 at 11.46.13 am.png")


Answers:
author: Renato Fagaraz
body: Hey there! Welcome to the Atlassian Community!

I see you're missing the attachment button in the comment section. This is due to the new editor rollout we're implementing. The idea behind it is to provide additional customization options to text, but I see it actually disturbed some of your workflows. This gradual rollout process is also why some people can see the old buttons, and some can't.

If you want a comment to include the file you just attached, you can do that by clicking on **Comment** by the attachment you just uploaded, and the editor will pop up with the file.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/249491i2C84EC628274C111/image-size/large?v=v2&px=999 "image.png")

While this workaround might fix your issues, I'm still bringing your point to the Engineering team as customer feedback. While I can't guarantee they'll bring back the attachment button, at least I can make sure they take a look at it.

If any other questions come up, feel free to reach out!

comments: author: design_diaa
body: Thanks Renato, that is a workable option, I still need to upload file, then comment on it (2 step process).....so it is a good solution.
Is there no Arabic language?
Asked by Zoom7-7-7:

The program is beautiful and faithful to many languages, but unfortunately there is no Arabic language? When do I use the Trello program in Arabic, as there are many Arabs who use it?


Answers:
author: Mirek
body: Hi [@Zoom7-7-7](/t5/user/viewprofilepage/user-id/5185301)

Yes, you are right Trello is currently available in more than 20 languages:

English, Portuguese, French, Spanish, German, Finnish, Norwegian, Swedish, Russian, Polish, Hungarian, Ukrainian, Czech, Dutch, Italian, Turkish, Thai, Japanese, Traditional Chinese, Simplified Chinese and Vietnamese.

but not in Arabic (yet) and I guess this might be related to your case

<https://jira.atlassian.com/browse/I18N-3425>

comments: author: Zoom7-7-7
body: What should I do to ask someone to support the addition of the Arabic language?


author: Mirek
body: You can use above link vote / watch and comment on it and definitively it would be noticed!


author: Zoom7-7-7
body: How many votes does the program need to approve for the Arabic language?


author: Mirek
body: It is not the case that there is a specific number of votes when things would be implemented or not. It all depends but definitively more votes = bigger chance that it would be! I also voted on this ticket, so hoping that more people would do the same and soon you would be able to start using Trello in your native language :)
Trello advanced search indexing seems slow and way behind actual data in cards - just me?
Asked by Paul:

Thanks in advance for any guidance anyone can give.  

When I use <https://trello.com/search> to search my boards after I just did a planning session and made a bunch of edits, the search results are as if the data had not just been changed. There seems to be a significant lag in the search index. Is it just me? Is it this way on all paid levels or just the lower ones?  

If this is "as good as it gets" as the saying goes, then is there a workaround? Will clearing my browser's cache help, and if so exactly what needs to be cleared, because clearing the whole cache is way too inconvenient, and clearing trello.com will probably log me out.

Using a completely separate browser could also be a workaround, but again, quite inconvenient.

I just wish caching worked on a faster cycle!


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

Right now, changes made to boards and cards won't immediately appear in the global search results.

Generally, changes should appear within 30 seconds and there isn't a way to make that quicker.

Are you noticing a longer delay?

Lara  
The Trello Team

comments: author: Paul
body: Maybe longer, but even 30 seconds is a long time. It should be under 5 seconds IMHO.

Is it this slow on paid levels as well? I was a Premium member for a year but recently dropped back. I would not come back as a paid member without this being fixed, not that my business will tip the scales, I'm sure. ?


author: Alina Kurishko
body: Hi,

Thanks for sharing your feedback!

This feature is shipped to all users and its behavior doesn't depend on the plan you have with Trello.

I've already forwarded your comment to our engineering team so they can take it into consideration when making development plans for the future.

Thanks again for raising this.

Alina \| The Trello team


Tags: advanced-search

cache

search
Pull jotform info into a trello card
Asked by Luke Fletcher:

Hey, be grateful for any help on this.

I am an online coach and conduct weekly check ins with clients.

I have a card for each client on trello.

Is it possible to take the jotfom submission and embed it into the trello card?

So when I am conducting check ins I can scroll up through all past from submissions?

Have looked into using zapier but don't see an option..


Answers:
author: Christl_Email for Trello
body: Hi [@Luke Fletcher](/t5/user/viewprofilepage/user-id/5185244) ? Welcome to the community!

Christl from [SendBoard](https://www.sendboard.com/) here, makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard).

Looks like there is a Jotform Power-Up that might be useful. I haven't worked with it but since you are already a jotform user it might be worth checking out to see if it works for you. See here: [Jotform Power-Up](https://trello.com/power-ups/589dcdd510043e5be27aa68a) or here: [Using the Jotform Power-Up in Trello](https://www.jotform.com/help/454-using-the-jotform-power-up-in-trello/)

Hope that helps!


author: ?i?dem B?y?ka?ik
body: Hi, I don't know about jotform on Trello, but we have a Trello-native form solution. The forms create cards upon submission with all the details of the response. And the web portal where your forms are listed is a branded one (see below).

![Web Portal View.png](https://community.atlassian.com/t5/image/serverpage/image-id/249230i7C3483CA36E479A6/image-size/large?v=v2&px=999 "Web Portal View.png")

As a plus, you can send emails to clients that fill out forms right from the created card to ease communication.

Check out [Hipporello Service Desk here](https://www.hipporello.com/trello-power-ups/service-desk):

<br />

If you need to have it on your existing board, I suggest you click the Add Power-Up button from your board. Let me know if you have any questions.
Calendar Power-Up: How do add holidays so I don't have to manually add it?
Asked by Cariona Marketing:

Hello! How do I add holidays in the calendar powe-up so I don't have to manually add the holidays? I tried syncing it with my personal calendar but it didn't work.

Any help would be appreciated.


Answers:
author: Dreamsuite Mike
body: I think you could do this with [Cronofy](https://trello.cronofy.com/)
Start and Due Dates
Asked by Amber Goeckner:

I am looking for a way to automate dates based on an entered start date. I though I had figured it out by using the update due/start date by so many working days but it seems to be functioning off of the current date not the date on the card.

Any suggestions on how I can get this done?


Answers:
author: Riley Venable
body: One possible solution to automate dates based on an entered start date in Jira is to use a third-party app such as Automation for Jira or ScriptRunner. With Automation for Jira, you can create a rule to set the due date based on the start date, and specify the number of working days to complete the task. ScriptRunner also provides a similar feature called "Script Fragments", which allows you to write a script to automate the process. Alternatively, you could use the Advanced Roadmaps tool in Jira Software Cloud Premium and Enterprise to configure custom dates and use them for scheduling. To use custom dates in Advanced Roadmaps, you first need to add the custom date field to the schemes of the projects associated with your issue sources. Once that's been configured, you can then select your custom date in Advanced Roadmaps.
Intermittent access to REPEAT items
Asked by Brent Ackors:

I routinely edit my REPEAT ITEMS.

About 20% of the time, this menu tells me, "Try again".

I carve out time to work on this list. It is frustrating when it is not available. I never know when it will come back up...I just keep trying.

This has been going on for about a year.


Answers:
author: Lara
body: Hi Brent,

Thanks for reaching out!

Sorry to hear you're having issues with the Card Repeater Power-Up.

Could you please go to the Power-Up, click **Settings** and select **Remove personal settings**?

To do so, click on the 'Power-Ups' button at the top of the board and scroll down to the Card Repeater Power-Up, or, open the Power-Ups library and search for the Power-Up there.

![Image 2023-04-04 at 11.33.55 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/249634i355990B016C06BD9/image-dimensions/230x155?v=v2 "Image 2023-04-04 at 11.33.55 am.png")

Don't worry, this won't delete or remove any existing repeats that you've set up.

Let me know how that goes,

Lara  
The Trello Team