Unable to access a specific project in JIRA
Asked by Himabindu Suri:

Here is the error I see when I try to access my project in JIRA. I am able to access other Projects/ epics in those projects.

An error occurredHide...(4)

Please try refreshing the page, or contact your administrator / [++Atlassian Support++](http://support.atlassian.com/) if the problem continues.

**Details**

* Exception: jira/autocomplete/issue-autocomplete missing jira/field/issue-picker
* Resource: <https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US>
* Line: 19
* Column: 1967
* Exception: No jira/moment
* Resource: <https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US>
* Line: 19
* Column: 977
* Exception: Unable to get property 'init' of undefined or null reference
* Resource: [https://jira-prod.nfcu.net:8443/secure/RapidBoard.jspa?projectKey=MLOSR\&useStoredSettings=true\&rapidView=175](https://jira-prod.nfcu.net:8443/secure/RapidBoard.jspa?projectKey=MLOSR&useStoredSettings=true&rapidView=175)
* Line: 197
* Column: 13
* Exception: undefined missing jira/license-banner
* Resource: <https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US>
* Line: 19
* Column: 1967

**Environment**   
Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; wbx 1.0.0; rv:11.0) like Gecko  
**Stack trace**

* Error: jira/autocomplete/issue-autocomplete missing jira/field/issue-picker
* at l (<https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:1967>)
* at u (<https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:944>)
* at s (<https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:2226>)
* at window.require (<https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US:22:192>)
* at Global code ([https://jira-prod.nfcu.net:8443/s/3558a77a29fa018497aeaad2bf1a6bdd-T/t0ztmm/74006/b6b48b2829824b869586ac216d119363/3e9f113b4c4281bc3999e4c332c3f0b6/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true\&healthcheck-resources=true\&is-server-instance=true\&is-system-admin=true\&jag=true\&jaguser=true\&locale=en-US\&nps-acknowledged=true\&nps-not-...](https://jira-prod.nfcu.net:8443/s/3558a77a29fa018497aeaad2bf1a6bdd-T/t0ztmm/74006/b6b48b2829824b869586ac216d119363/3e9f113b4c4281bc3999e4c332c3f0b6/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:24:2676))


Answers:
author: Kumar
body: Hi [@Himabindu Suri](/t5/user/viewprofilepage/user-id/2923782) Recently I got Similar issue with different error its poping up on only software projects

please work around in test environment 1st

please take a look is there any java scripts in "announcement banner" or work around disable the all add-ons re-enable it and try to figured it out which add-on is causing.

Update all add-ons and check it

if it still causing raise a help desk ticket.

Refer link: <https://confluence.atlassian.com/jirakb/loading-agile-board-shows-an-error-occurred-inline-editor-901694537.html>

Thanks,

Kumar

comments: author: Himabindu Suri
body: thank you [@Kumar](/t5/user/viewprofilepage/user-id/1601051) the inline-editable was already enabled for me and I tried disable/enable.... still not working.


author: Kumar
body: [@Himabindu Suri](/t5/user/viewprofilepage/user-id/2923782) have you checked

Admin Settings \> System \> USER INTERFACE "Announcement Banner"

is there any script is available and have you used any jquery scripts / java scripts for a specific Custom Fields Descriptions??

Refer Link : <https://jira.atlassian.com/browse/JSWSERVER-11715?attachmentViewMode=list>

Thanks,

Kumar


author: JP _AC Bielefeld Leader_
body: Hi,

you tagged the question with "Confluence" but you're asking a Jira question.

Anyway, did you try another browser? Maybe it's a browser related problem. You could also try to clear the browser cache.

comments: author: Himabindu Suri
body: I did try clearing the cache but did not clear favorites....

It did not solve the issue. Currently I am unable to use a different browser due to VM issues..


author: JP _AC Bielefeld Leader_
body: Any errors in the browsers debug console (Press F12 to open)?


Tags: jira