youngmon/atlassian-qna huggingface dataset:
Not able to see the burndown chart on my confluence page
Asked by Neeta Nayak:

I have a Scrum Board that tracks about 450 items. I can generate a burndown chart on my Jira dashboard for this Scrum Board with no problem. But when I use the "Sprint Burndown Chart" gadget on my Confluence page and use the same Scrum Board, the chart is blank. It does not show the graph - just the name of the Board. There is no error either. Please see the screenshot below.

On the same Confluence page, I am able to insert a Burndown Chart from another Board which has may be 50 Jira items.

My question, is there a limitation on this gadget regarding the Size of the Scrum Board?

Any help will be greatly appreciated.

![Burndownchart.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/136176i44068880909F3329/image-dimensions/354x248?v=v2 "Burndownchart.JPG")

Thank you.


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Neeta Nayak](/t5/user/viewprofilepage/user-id/4287429) ,

If it happens so that you use our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud) app for table filtration, then you may try to build the Burndown Chart with the help of our macros as well.

The add-on [supports the standard Jira Issues macro](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+the+app+with+Jira+Issues) and the result chart will be based on this macro. [Here](https://docs.stiltsoft.com/display/public/TFAC/Building+a+Burndown+Chart) is a step-by-step guide how to do it.

The only difference for you as a Cloud user is that you'll need the [Table Toolbox](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Toolbox+macro) macro to nest several macros due to the Cloud editor limitations. Other steps will be the same.


author: Katerina Kovriga {Stiltsoft}
body: Hi there,

As this question mentions our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community) app, we are happy to introduce its new macro -- [Table Spreadsheet](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Spreadsheet+macro?utm_source=atl_community).

Our new macro allows you to work with fully functional Excel spreadsheets right in Confluence.

You'll be able to use cells' formulas, filters, conditional formatting, etc., create pivot tables and charts from the page view and edit modes.

The Table Spreadsheet macro is available for Cloud and Server/Data Center.

![](https://docs.stiltsoft.com/download/attachments/83100938/Conditional%20formatting.png?version=1&modificationDate=1641987630000&api=v2&effects=border-simple,shadow-kn)


author: Brant Schroeder
body: [@Neeta Nayak](/t5/user/viewprofilepage/user-id/4287429) I am not aware of any limitation of issues on the burndown chart. Were you able to ever get it to load?


Tags: burndown

cloud

confluence-cloud
mp4 sound but no image
Asked by ??????? ?????????:

20 MP4 files with video are uploaded to the page, all files except one are started as video and audio goes, but one MP4 200MB file is only one audio recording but no video.  
The file through the player normally opens both video and audio.  
For what reason could this be?  
The problem is in the file itself and if so what is wrong?

Confluence Server 6.7.3


Answers:
author: Thomas Deiler
body: Dear [@??????? ?????????](/t5/user/viewprofilepage/user-id/2070698) ,

there are so many video file formats (codecs plus containers) out there, that nobody can count them. I recommend to download a working and the non-working video. Use on linux the command 'file' to identify what it is. You could also take mplayer or ffmpeg to get more details. This tools will tell you what's inside.

Its mostly a browser problem, when videos do not play. Have a look at this [page](https://html5test.com/) to verify your browser. Confluence is just the host.

So long

Thomas

comments: author: Thomas Deiler
body: Dear [@??????? ?????????](/t5/user/viewprofilepage/user-id/2070698) ,

was my answer useful? Then I would be happy when you click on the "green accept answer" button.  

So long  
Thomas


author: Duncan Brown
body: I couldn't figure this one out as my videos seemed to be browser compatible.

So I used the free video converter Handbrake to take my mp4 videos and output videos in .m4v format that Confluence and my browser was fine with.


Tags: confluence-server

server
Changing page titles isn't possible right now, as collaborative editing is offline Workaround?
Asked by RJ Denicola:

We upgraded our production server from 6.x.x to 7.x.x and now it seems for some reason it is having issues with collab editing and the synchrony.

Still tying to work it out as we were not seeing this issue on our test environment.   

Until then people still need to edit pages.   

How can we force changes to the page title without Collaborative editing enabled.


Answers:
author: Brant Schroeder
body: [@RJ Denicola](/t5/user/viewprofilepage/user-id/4168623)

Changing the page title should still work regardless of collaborative editing be turned on or not. If a user changes the page title it will update as long as the page title does not already exist in the space.


Tags: confluence-server

edit

page

server

synchrony
Profile pictures should be a problem for Brazil LGPD?
Asked by Flavio Beck:

Hello,

Since Confluence pages can be exported to PDF and shared by email, personal information can be shared as well.

For example, the user macro contains Name, email and user profile picture.

To take care of user data privacy, how to mitigate the risk of data exposure?

1) remove all user picture (it is not necessary for business) and keep only name and email.

2) require some agreement from users to expose picture if they want to upload this.

3) other?


Answers:
author: Kurt Klinner
body: [@Flavio Beck](/t5/user/viewprofilepage/user-id/510463)

Hi Flavio,

my personal take on that would be to have a documented agreement with your users to make them aware that they might export personal data, besides exporting a page you could also download the html or take a screenshot that would contain the same information, from this point of view i think you should go for the agreement.

There are some marketplace apps out there that partially could help

[https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=datacenter&tab=overview) could be interesting as it has some options to restrict user permissions to export and also offers some features to change the look and feel

[https://marketplace.atlassian.com/apps/1216186/pii-protector-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1216186/pii-protector-for-confluence?hosting=server&tab=overview)

you might want to have a look to this.

Hope that helps

All the best

Kurt


Tags: confluence-server

server
How to fix a user who is unable to search for pages in confluence?
Asked by Cole Fanning:

My account was recently added in our confluence instance. When I use the search tool, I am not getting results from any of the pages located within confluence . Other users do not have a problem with this. I understand that we can rebuild the search index, but I don't believe this will resolve the issue, because the search index is updating when we add new pages, and the other users can find those, but I can't find the new pages either.   

For example, we have page in our documentation called "CRM" . When I search for CRM in confluence, I get no results, and the search bar has this text in it  

ancestorIds:6161396 AND crm  

If I erase that first part, and try to search, it does not work. I seem to be the only user that cannot pull up the pages in the documentation, which again leads me to believe it is not actually the search index that is the issue, but some sort of permissions or issue with my particular user account. I am apparently setup as an admin so I don't know what permissions would be affect this. ![confluence search results.PNG](/t5/image/serverpage/image-id/136132i64986536FA362D6D/image-size/large?v=v2&px=999 "confluence search results.PNG")


Answers:
author: Cole Fanning
body: Hello,  

Thank you. Yes I if I can get a url to the page, I can access the page, but then if I try to search for the title or keywords for that article, I get the same result as my screenshot for some reason.


author: Kurt Klinner
body: Hi Cole

welcome to the Atlassian community.

Can you access the mentioned CRM page directly (would like to double-check that you have the required permissions on the space/page level)

Cheers

Kurt


Tags: cloud

confluence-cloud
pageManager.trashPage() not working properly when called from inside a schedule job.
Asked by Elie Chidiac:

Hello,

I have a scheduled job (**\<job-config\>**) implemented inside our inhouse developed Confluence Plugin.

Inside this job, I am trying to delete a page using **pageManager.trashPage(page, DefaultDeleteContext.DEFAULT)**.

This line of code works perfectly from inside any other class but it is not working properly from inside the scheduled job. When called from inside the scheduled job, the **pageManager.trashPage()** function deletes the page from all the search functionalities but I can still see it on the UI (I can still visit the page and see it in the tree of the space).

In addition, after calling **pageManager.trashPage()** on the page, If we try to search for all the pages on the space using the REST API (**/rest/api/content/search** ) or using the JAVA API (**cqlSearchService.searchContent(cql, pageRequest)**), the aforementioned page is not returned with the results of the search.

Did anyone face this kind of behavior or does anyone know what could be causing this problem?

Thank you,


Answers:
author: aschmidt
body: Hi [@Elie Chidiac](/t5/user/viewprofilepage/user-id/1928141)

I had exactly the same problem. You can solve it by using the TransactionTemplate and executing the code of your job within a transaction.

For example:

```
public JobRunnerResponse runJob(JobRunnerRequest request) {
    return transactionTemplate.execute(() -> {

        ...

        pageManager.trashPage(page, DefaultDeleteContext.DEFAULT);
        
        ...

        return JobRunnerResponse.success();
    });
}
```

Best regards


Tags: confluence-server

server
Macro
Asked by Andrew Ennis:

I'm trying to build a deployments section for our source code, I have created a template which users will user to add a new deployment page, is it possible for me to have another main page with that will contain a list of all the deployment pages, I want this list to be in the form of a say URLs to each deployment page.

Just something like but each item is a url

* Deployment Version 1.1.0
* Deployment Version 2.1.0
* Deployment Version 3.1.0

So when user submits the template as Deployment Version 4.1.0 the list above is updated to below.

* Deployment Version 1.1.0
* Deployment Version 2.1.0
* Deployment Version 3.1.0
* **Deployment Version 4.1.0**


Answers:
author: Bill Bailey
body: If the display is on the parent page, you can use the child page macro to display a hyperlinked list of pages.


Tags: cloud

confluence-cloud
Page Restrictions Not Working
Asked by Dima Mineva:

Hi team,

We stumbled upon two issues with page restrictions.

The first one is that we would like to restrict a few pages to specific users only. When we add the users or groups the lock is red but never closes. The documentation says that this means that the page is inheriting restrictions from another page and we can choose Inherited Restrictions to see a list of pages this page is inheriting restrictions from. However, there is no such link and the parent page does not have any restrictions. In that case, why is our lock never closed as it used to be a week ago?

<br />

The second thing is that we do not see an option to restrict editing, there is no drop-down menu as illustrated in the documentation from which we can choose to either restrict editing or viewing. We seem to be able to only restrict the latter.

Many thanks for your help in advance!

Kind regards,

Dima


Answers:
author: Fabian Lim
body: Hi [@Dima Mineva](/t5/user/viewprofilepage/user-id/3909400)

There are two types of permissions levels that you have to manage, space vs page. This article describes both in details: <https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html>

Regards


Tags: confluence-server

server
Consulting JIRA data on Confluence results in IOException
Asked by Howard Nedd:

When a user wants to consult the content of the carousel workings via Confluence, he gets several issues on the screen, so that he cannot consult the correct content.

![conflerrors.png](https://community.atlassian.com/t5/image/serverpage/image-id/136095i839B8BB77AAEEC7F/image-size/large?v=v2&px=999 "conflerrors.png")

While when I try it, I get all results without errors. I do see errors in the browser console but all data is still loading for me.

Any idea what could be the cause?


Answers:
author: Brant Schroeder
body: [@Howard Nedd](/t5/user/viewprofilepage/user-id/4279042) - Does the user having the issue have access to the Jira issues you are displaying?


Tags: confluence-server

server
Add favourite spaces to all active users
Asked by Erik Ekengren:

Hi All!

Something that would be most useful is to add some Confluence Spaces as favourite spaces on all users. We have a few that all of our users should have available at all times. I know that we could modify the system dashboard for this to show them there but at the same time it would be much easier to have them as favourite spaces.

Do anyone of you know if there is a way to add some spaces to all users with a script or similar solution?


Answers:
author: Vero Rivas
body: Hi [@Erik Ekengren](/t5/user/viewprofilepage/user-id/379340)

Look at this post

<https://community.developer.atlassian.com/t/how-can-i-add-a-space-to-a-users-favourites/33738>

Cheers

comments: author: Erik Ekengren
body: Thank you [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760)! This helped me a lot :)


author: Vero Rivas
body: thank you as well !!! ?


Tags: confluence-server

server
Limiting Access to Viewing Full Card
Asked by Justin Feldstein:

I'd like to make my board public, but only want the public to be able to see the front of the card. Not the description or activities. Is this possible? Thanks!!


Answers:
author: Matthew N
body: Hi Justin

No, unfortunately Trello doesn't support only having the front of the card viewable. Consider submitting this as a [feature request](http://help.trello.com/article/724-submitting-feature-requests-for-trello).
How do I upgrade from Trello Gold to Business Class?
Asked by Tracy Graham:

I upgraded to Trello Gold but I want some custom fields and the ability to export to do some analytics (pivot tables, etc...) in Excel. When I click on upgrade, it looks like it'll charge me the $120 but I already paid the $45 for Gold. Is there a way to pay the difference?


Answers:
author: Matthew N
body: Hey Tracy

Trello Gold is for personal accounts, and Trello Business Class is team based. There's not a way to upgrade from Gold to Business Class for a pro-rated fee, however if you write to the support team- I think they'll refund the Gold so you can upgrade to Business Class. Gold gives you the ability to enable up to 3 power ups per board, so you can do Custom Fields with Gold.

However, from what I'm reading, it looks like you're only wanting Business Class for the ability to export. Here's a [sample CSV Export]( https://trello-attachments.s3.amazonaws.com/5458101c482c33e9a52a5b27/5568dceea9de1d3baa2eecad/44ba2dbe025f93377aab21e89ce7e9f9/bKbdmCKB.csv)so you can take a look to see if it will actually accomplish what you're wanting to. You can also enable the [Booklet by Vince Power Up](http://info.trello.com/power-ups/booklet-by-vince)which has a CSV Export option. Otherwise, there's some free export tools available (just do a Google search for Free Trello Export).

You might also check out the Screenful power up (it's a free trial but there's a 3rd party cost associated with an account).

comments: author: Tracy Graham
body: Perfect! I'm using it as an individual so I think I'm good with what I have! I did find a way to export with a 3rd party Reports for Trello Google extension that worked great!

Glad to know I can use the Custom Fields Power Up!

Do you know if there are any better reporting Power Ups? I'm using Trello as a sales pipeline and I want to know how many new cards I added and how many in each part of the process that I had activity with in a day, etc... I was just going to export to do that in Excel but making sure there's not a reporting Power Up.


author: Matthew N
body: Here's a website that has some reporting tools listed: <https://taskputty.com/trello/trello-reports>

It may be possible to use an automation tool on your board that can do some counting for you and put counts on different cards- like **this many cards in this list** or **this many cards with this label** among other things. Tell me how you'd like to see this and I'll do my best to guide you with a setup.


author: rahmath777
body: Will I get the pro-rata refund of the amount I have paid for Gold. How do I go it?


Tags: upgrade
How can I retrieve my descriptions on my trello board now that you've eliminated them?
Asked by Anne Wilson:

I had a series of "how-to's" and statuses on my Trello board and I listed them under the description section. I understand that you are eliminating that section and keeping the comments, but I didn't think you would eliminate the descriptions for already created cards. Is there a way to retrieve that information? It is extremely important! Thank you.


Answers:
author: Matthew N
body: Hey Anne

Card descriptions didn't go away, only board descriptions. Did you have a Board Description, or card descriptions?

comments: author: Anne Wilson
body: I had card descriptions. I found it easier to write and edit my content there. Now all of my descriptions are gone from my cards. If I saved it under comments, it's still there, but not the descriptions.


author: Matthew N
body: Unless a user deleted your description, they should still be there. Trello didn't do away with them.

<br />

Can you launch your board in another web browser and see if you're able to see the descriptions there?


author: Anne Wilson
body: Thanks, Matthew. I tried Internet Explorer but it's the same. All of my descriptions for my processes are gone. Only my boss has access and he hasn't been in it recently.
How do i set up reoccurring tasks using the repeat power up to show up on the calendar power up?
Asked by Pat McVicker:

I am using trello to organize my day to day schedule using cards for each task. Some of my tasks reoccur weekly or monthly. I have them set up to reoccur using the repeat power up but when i go to my calendar they do not show up. Is there a way to make them show up so i can see what is needed in the month view and week view of the calendar?


Answers:
author: Matthew N
body: Hey Pat

The card repeater simply makes an exact copy of the card being repeated, including any due date. To accomplish automation in adjusting the due date, you'll need to make use of the powerup called Butler along with labels.

Designate a label for "weekly" and a label for "monthly"

Then go into the Butler power up and select Rules. On the Trigger, use:

![b1.png](https://community.atlassian.com/t5/image/serverpage/image-id/25761i6C9FE16E228E7928/image-dimensions/487x217?v=v2 "b1.png")

Then for the action, use:

![b2.png](https://community.atlassian.com/t5/image/serverpage/image-id/25762iDC96142E421C577A/image-dimensions/421x425?v=v2 "b2.png")

Do the same for "the same day next week" and " the same day next month" based on the label. Then, whenever a card with that label is added to the board (in this case- repeater is adding the card), the due date will be adjusted.

Happy to help if you need .
How can I disable notifications for new cards I create myself via the desktop app hotkey?
Asked by Max Muthig:

Steps:

1) I press CTRL+ALT+SPACE on the Trello desktop app to open the quick new card popup

2) I create a new card on a list that I watch

3) Now the desktop app sends me a notification that a new card was created.

How can I prevent step 3 from happening?

The desktop app should not send me a notification for a new card that I just created with the desktop app.


Answers:
author: Soumyadeep Mandal
body: Hi [@Max Muthig](/t5/user/viewprofilepage/user-id/1571288) ,

You can adjust your notification setting by following this documentation <https://help.trello.com/article/793-receiving-trello-notifications>
How do I link form responses to Trello?
Asked by Whitney Taylor:

I need to use some sort of integration to create a new card each time someone fills out a form. I used automate.io to create a bot to link Trello to Google Forms, but it isn't functioning the way i'd like it to. Are there any powerups or ways you have linked trello to a form?


Answers:
author: Matthew N
body: Hey Whitney,

Have you tried Zapier? Zapier is another automation tool like Automate.io. Check it out at <https://zapier.com/apps/google-forms/integrations/trello>.
Is it possible to have one MASTERBOARD and split/sync that into BOARDSTAGE1, BOARDSTAGE2?
Asked by Terje Corneliussen:

So I need a Masterboard with 9 lists and cards.

Then I want to have 3 boards for stage 1,2,3, and each board get 3 of the masterlists. Where the content is always in sync with the masterboard.

Is that possible?

The mainreason for this is that we have a teamadmin and 3 teams with a workflow. The admin want to see everything in one board but the teams want to just see their lists...

I have tested Butler a bit but Im not shure if he is capable of doing this smoothly inclusive other powerup-integrations...


Answers:
author: Qasim
body: Hi [@Terje Corneliussen](/t5/user/viewprofilepage/user-id/1571154)

It is most definitely possible to create a Master Board with Unito. I recommend taking a look at this resource we've created.

How To Build a Master Board in Trello (Webinar/Tutorial):

[http://bit.ly/2OB4oIa](http://bit.ly/2OB4oIa?)

I hope you find this useful. If you have any questions at all do not hesitate to ask me here, or reach out to our support team on our website.

<br />

Best,

Unito


author: marc -Collabello--Phase Locked-
body: [@Terje Corneliussen](/t5/user/viewprofilepage/user-id/1571154)With Trello and a Power-Up you can have a master board and sync some cards to other boards. For example, have look at the cardsync Power-Up or Unito boardsync.

comments: author: Terje Corneliussen
body: The Unito Power-Up is a Copy forward-back tool. It looks like syncing but it is not doing a real sync... if you have some automation on the other board it takes 5 minutes before changes are made there and then 5 minutes before you see the automation result! The cards in the lists are not nessesscery in the same order either. They can not delete Checklist in sync, just add new...

Anybody who knows a other tool?


author: marc -Collabello--Phase Locked-
body: There is the cardsync Power-Up, but I think it also copies cards (a bit faster than Unito).


Tags: bot

butler

list

mirror

permission

sync