youngmon/atlassian-qna huggingface dataset:
Is there a way to Show / Hide fields based on other Field drop down values on Customer Portal
Asked by B Sunil Kumar:

Is there a way to Show / Hide fields based on other Field drop down values on Customer Portal


Answers:
author: Fernando Eug?nio da Silva
body: Hello [@B Sunil Kumar](/t5/user/viewprofilepage/user-id/5408778) ,

It's possible to make this behaviour using **Forms** in Jira Service Management. You can build a forms and apply manipulate fields to show or to hide by conditionals. After finished, just associate this form for a Request Type and the magic it's done!

Please, take a look at the Forms documentation here: [Use forms in Jira Service Management \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/)

Also you can see this quick video showing how it works: [Dynamic fields and conditional logic \| 30 Days of Form Demos \| Jira Service Management](https://youtu.be/gyHCj84_ZwQ?si=XngMa5ZhWhO7GBNx)

Regards,

Fernando

comments: author: B Sunil Kumar
body: not working as i expected


author: Joseph Chung Yin
body: [@B Sunil Kumar](/t5/user/viewprofilepage/user-id/5408778) -

In addition to what [@Fernando Eug?nio da Silva](/t5/user/viewprofilepage/user-id/4606715) suggested, you can only look into other third party add-ons to provide you with that capability.

**Scriptrunner for Jira and Behavior components**

[https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview)

[https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?hosting=cloud&tab=overview)

**Extension for Jira Service Management**

[https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview)

Both vendors apps are "Cloud Fortified" by Atlassian.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team


Tags: cloud

jira-service-management

jira-service-management-cloud
Dashboard for outstanding issues that I am Project lead for
Asked by Celeste Oh:

I need to have a comprehensive overview of all unresolved issues across the projects where I'm the project lead. This should include details such as whether the issue has been assigned and its current stage, providing a clear snapshot of the status of each issue.


Answers:
author: Danut M _StonikByte_
body: Hi [@Celeste Oh](/t5/user/viewprofilepage/user-id/5493286),

You could use the **Filter Results gadget** of Jira to display the unresolved issues.

First create the a filter in Jira that returns the unresolved issues from your projects:

*project in (ProjectA, ProjectB) and statusCategory != Done*

Then add the **Filter Results** gadget to you dashboard configure it to use this filter and add the columns that you need, like Summary, Assignee and Status.

Hope this helps.

Danut

comments: author: Celeste Oh
body: Is there a filter or specific query for project lead?


author: Danut M _StonikByte_
body: Hi [@Celeste Oh](/t5/user/viewprofilepage/user-id/5493286),

This is not possible. There is a feature request for this but not addressed yet: <https://jira.atlassian.com/browse/JRACLOUD-10673>

Danut


author: Celeste Oh
body: thank you


Tags: cloud

jira

jira-service-management

jira-service-management-cloud
Jira Assets Reports: Saving and Exporting Reports
Asked by Erik George:

Hi all!

I'm happy to see that there's now an option to create reports based on the assets in the Jira Asset Management, as that was a feature I've been hoping would be added. However, I find them to be a bit... lacking? Or maybe I'm just getting confused on exactly how to use/generate the reports - is there an in-depth guide to them?

But my main question - is there any way to save and/or export these reports that I make? The only 'method' I've found so far is to copy the very long and cluttered URL to share with my team members and manager, but it would be ideal if we could export them, maybe save them to the Assets Reports system itself. Is this possible?

Thank you!


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Erik George](/t5/user/viewprofilepage/user-id/5000503).

You probably guessed this already, but this is not possible today. However, according to one of the JSM product managers ( [@Rishabh Bansal](/t5/user/viewprofilepage/user-id/4975079) ), the ability to export and/or email reports to others is [#1 on the list of upcoming enhancements](https://jira.atlassian.com/browse/JSDCLOUD-9930?focusedId=3413865&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-3413865).

Stay tuned.

-dave

comments: author: Erik George
body: Shucks - glad to know that it's being addressed though. Thanks for letting me know!


Tags: assets

cloud

how-to

jira-assets

jira-service-management

jira-service-management-cloud

reporting
How to initialize a specific form with values e.g. from a former request
Asked by G?nter Halmans:

Hi,

we would like to make the life of requesters in our Service Portal easier by providing the possibility to use the values of a former submitted form.

In detail:

1. User has created a ticket via form A using the service portal and the request type R1. As a result, the issue ABC-1 is created (in a service project)

2. User wants to add a new ticket using the request type R1 and form A. But he only wants to change a few values compared to issue ABC-1.

The question is, how we could initialize the form (or form template) with values of the issue ABC-1 (however we should trigger this action)?

I have played a bit with the API concerning forms and I'm able to create new forms according an issue, to submit new forms, to change answers in forms...but I do not find any possibility, to initialize the form, which is called when a user clicks on the corresponding request type in a service portal.

Is there a way to realize such an initialization?

Thanks in advance!

Best regards,

G?nter


Answers:
author: Vijay Dadi
body: [@G?nter Halmans](/t5/user/viewprofilepage/user-id/1136043) ,

Jira provides Clone option. Once the issue is cloned, user can modify the fields which need an update.

Hope this helps !

Vijay

comments: author: G?nter Halmans
body: Hi Vijay,

thank you for your response!

Not really...I'm aware of the clone option, but this would not lead to the same form view than if a customer starts with a new and empty form in the portal. The UI differs between working on a given issue in a form and working on an empty form. The different UI would confuse our customers. Thus, I'm searching for a solution to prefill the fields in an empty form.

Best regards,

G?nter


Tags: cloud

forms

jira-cloud

jira-service-management

jira-service-management-cloud
How to show and hide custom fields based on other custom field selection??
Asked by B Sunil Kumar:

How to show and hide custom fields based on other custom field selection??


Answers:
author: Mikael Sandberg
body: You can do this by using [Forms](https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/) in your request type. Forms allows you to add sections that are only visible based on what the customer selected in a previous field.


Tags: cloud

jira-service-management

jira-service-management-cloud
Migrate from ServiceNow to Jira Service Management
Asked by Raj Krishnasamy:

I am looking for ways to migrate the data from our current ServiceNow instance to JSM, I am wondering if anyone had good experience and can elaborate on a step by step process.

Did anyone use this tool? and the experience? [Migrations - Data Migration Wizard (help-desk-migration.com)](https://app.help-desk-migration.com/)

Are the any professional services available to help with the migration?


Answers:
author: Joseph Chung Yin
body: [@Raj Krishnasamy](/t5/user/viewprofilepage/user-id/5442681) -

Take a look at the following postings for your reference, I believe the article from ISOA provides a key outline map that one should always consider when migrating into JSM from other platform/app

<https://blog.isostech.com/moving-from-servicenow-to-jira-service-management-why-and-how>

1. **Analysis:** Analyzing the data, workflows and processes that need to be migrated to define the scope of the migration.
2. **Design:** Targeting the system setup, data mappings and extraction scripts to design the JSM deployment based on your organization's needs.
3. **Extraction:** Extracting the data from ServiceNow and mapping it to the JSM configuration designed in Step 2.
4. **Transform:** Cleaning and transforming the data to ensure that everything that needed to be migrated has been correctly imported into JSM according to your data mappings.
5. **Load:** Any customization work required based on your JSM design to meet your organization's needs.
6. **Testing and Support:** Validating your data, testing and reviewing the new system, and monitoring to ensure that everything is working as intended.

Lastly - here is a community thread in the past where you can find some further suggestions on what to use to assist your migration planning ...

<https://community.atlassian.com/t5/Jira-Service-Management/ServiceNow-to-Jira-Service-Management-migration/qaq-p/2030393>

Hope this helps.

Best, Joseph Chung Yin


author: Josh_Unito
body: [@Raj Krishnasamy](/t5/user/viewprofilepage/user-id/5442681) I wrote this [step-by-step guide on migrating from ServiceNow to Jira Service Management](https://bit.ly/ServiceNowJSMGuide) with the [Jira Two-Way Sync app.](https://marketplace.atlassian.com/apps/1218038/servicenow-jira-integration?hosting=cloud&tab=overview)

Let me know if it helps!


author: Raj Krishnasamy
body: Thank [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) for the response. Let me go through the blog and see if that will our needs.


Tags: cloud

jira-service-management

jira-service-management-cloud

migration
New Tickets not showing up after Halp migration ("Please provide a value for required field")
Asked by Joshua Mathews:

I just migrated our queues from Halp to Jira Service Management. Now, when a new issue is raised from a request form, I see this error message:

"We received this error from your project: " "Your request could not be created. Please check the fields have been correctly filled in. Please provide a value for required field 'Urgency' Once resolved, you can try to create the issue again."

I assume that I need to set "Urgency" as not required, but I don't know how to change that in Jira (I'm really new to the Jira interface so I'm trying to learn where everything is).


Answers:
author: Mikael Sandberg
body: Hi [@Joshua Mathews](/t5/user/viewprofilepage/user-id/5493096),

Welcome to Atlassian Community!

There are a couple of ways to make a field required. One is to set the field as required in the field configuration that you can find under Project settings \> Fields. another way is a condition in the workflow that makes the field required. In JSM there is a third option which is on the request form where you can mark a field required, and you can check this by going to Project settings \> Request types.


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM Assets REST API Get object {id} referenceinfo question
Asked by Eric Krueger _StrataCom_ Inc_:

Using the REST call for Get object {id} referenceinfo shows all INCOMING relationships, but not outgoing. For example, if I have a desktop with monitors and keyboards attached, they show up as relationships in the graph, but when I hit the desktop with the rest api call, I don't see any related items. However, for the monitor, I do see the relationship for the desktop. How do I see all the related records for the desktop?

![outgoing relationships.png](/t5/image/serverpage/image-id/322694i89705997F2F493EE/image-size/large?v=v2&px=999 "outgoing relationships.png")


Answers:
author: Vijay Dadi
body: Hello [@Eric Krueger _StrataCom_ Inc_](/t5/user/viewprofilepage/user-id/563496) ,

Yes, you can do this by updating the reference attributes on the objects. I just tried this out using the PUT object API (<https://developer.atlassian.com/cloud/insight/rest/api-group-object/#api-object-id-put>).

To do this you'll need:

* the attribute id of the outbound reference attribute on your object
* the key(s) or ID(s) of the object to update
* the key(s) or ID(s) of the new outbound reference

e.g. to update object "AB-123" to have an outbound reference to "CD-456" you'd call that PUT API with url  

[https://api.atlassian.com/jsm/insight/workspace/{yourworkspaceid}/v1/object/AB-123](https://api.atlassian.com/jsm/insight/workspace/%7Byourworkspaceid%7D/v1/object/AB-123)

<br />

with a body like

```
{
  "attributes": [
    {
      "objectTypeAttributeId": "674",
      "objectAttributeValues": [
        {
          "value": "CD-456"
        }
      ]
    }
  ]
}
```

To do this to update the "inbound reference" you'll need to update the attribute of the object you want to be a new inbound reference.

Similarly you can try it out with GET method


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
I am trying to create a termination form that moves through multiple users. Possible?
Asked by Sheldon Connor:

I am trying to create a termination checklist form that has to be completed by three different persons. Initiated by someone in HR, sent to someone in MIS for disabling of accounts and then final approval in HR. Is something like this possible in Jira?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi [@Sheldon Connor](/t5/user/viewprofilepage/user-id/5493053). Welcome to the community ?

**Answer: Yes. Of course, you can.**

May I assume you are new to Jira (since you are also new to the community)? Assuming that you are, you are going to want to learn about Jira workflows.

[Check out these (FREE) on-demand courses from Atlassian](https://university.atlassian.com/student/catalog/list?search=workflow) that can help you quickly become an expert.

If you're already a Jira workflow pro, please pardon the assumption and say more about where you are getting hung up.

Hope this helps,

-dave


author: John Funk
body: Hi Sheldon - Welcome to the Atlassian Community!

When you say a checklist form - what are we really talking about? Does it need to be an actual form? Or just fields that get populated as they are approved? You can certainly create a workflow that goes through multiple approval steps. And you have have a screen that pops up to be populated at each approval step.

comments: author: Dave Rosenlund _Trundl_
body: Looks like I was writing as [@John Funk](/t5/user/viewprofilepage/user-id/7148) was answering, too.

John asks some good questions that might help all of us understand your question better.

I on the other hand, *assumed*workflow was where this was headed. However, you know what they say about making assumptions ?


Tags: cloud

jira-service-management

jira-service-management-cloud
Define abbreviation please
Asked by Maryanne Russell Samuels:

Define SLA


Answers:
author: Mikael Sandberg
body: Hi [@Maryanne Russell Samuels](/t5/user/viewprofilepage/user-id/5493030),

Welcome to Atlassian Community!

If your question is about how to set up SLAs then please have a look at this resource, [Create service level agreements (SLAs) to manage goals](https://support.atlassian.com/jira-service-management-cloud/docs/create-service-level-agreements-slas/).

comments: author: Maryanne Russell Samuels
body: Lol....thank you


author: Joseph Chung Yin
body: [@Maryanne Russell Samuels](/t5/user/viewprofilepage/user-id/5493030)

Welcome to the community. SLA is Service Level Agreement. I agreed with what [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) suggested reference link for you to learn how to setup SLA configuration for your JSM project.

NOTE - SLA configuration is project dependent. So you will need to setup SLA for each one of your project as needed.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
user mail on supressed list
Asked by Erick Valera:

HI.

I\`m using free plan of Jira service management without support ability.

There is currently one e-mail address in suppression list.

Everything is OK with this mail (it receives and sends emails from\\to other mailboxes).

How I can remove this address from the suppression list?


Answers:
author: Andy Heinzer
body: Hi [@Erick Valera](/t5/user/viewprofilepage/user-id/5493011)

I cannot seem to locate which specific user this might be. From what I can see none of the users on your email domain appear to be on our suppression list currently. If you could please share with me the the email address or Atlassian Account ID of the user in question, then perhaps I can investigate this further from our side.

Thanks

Andy

comments: author: Erick Valera
body: Hi,

<br />

yes of course the mail is \[redacted\]

Best regards.


author: Andy Heinzer
body: Hi [@Erick Valera](/t5/user/viewprofilepage/user-id/5493011)

From looking at that account, I can see there was a previous suppression that was cleared for that account on April 19th. But since that time we have not seen any other bounces to that address.

Being that your site appears to be on a free plan, it is also possible that your site might be reaching the daily [limit of 100 notifications that free plans have](https://confluence.atlassian.com/servicedeskcloud/limitations-in-jira-cloud-free-plans-1097175877.html). If that is happening, we don't technically see these limits reach out typical suppression list, instead another mechanism could be preventing the account from being notified.

I would recommend going to a standard plan for Jira Service Management, it would remove this free limitation on the site and also open you up to our main support portal if need be.

Andy


author: Erick Valera
body: Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)

thanks for the help, I don't think we will reach 100 daily notifications because we don't usually have that much volume, it only happens to that particular user, again thanks we will evaluate the option of changing our plan.

Regards


author: John Funk
body: Hi Erick - Welcome to the Atlassian Community!

I will see if someone with Atlassian can come help you.


Tags: atl-esc

cloud

jira-service-management

jira-service-management-cloud
SSH/HTTPS authentication in bitbucket pipeline not working to push commits
Asked by seshu puli:

I am using SSH/HTTPS authentication in bitbucket pipeline to push commits to target repo from source

---------

```
image: maven:latest
options:
  debug: true

pipelines:
  default:
    - step:
        name: Deploy Helm Chart to EKS
        image: atlassian/default-image:2
        services:
          - docker
        caches:
          - docker
        script:
          - apt-get update && apt-get install -y awscli
          - apt-get update && apt-get install -y curl
          - curl -LO https://get.helm.sh/helm-v3.6.3-linux-amd64.tar.gz
          - tar -zxvf helm-v3.6.3-linux-amd64.tar.gz
          - mv linux-amd64/helm /usr/local/bin/helm
          - helm version
          - cd helm
          - helm package .
          - mkdir -p /tmp/charts
          - mv *.tgz /tmp/charts
          - cd /tmp/charts
          - eval $(ssh-agent -s)
          - echo "$SSH_PRIVATE_KEY" | ssh-add -
          - git clone git@bitbucket.org:logit-one/eks_helm_repo.git target-repo

          - cp /tmp/charts/client_process-1.0.tgz target-repo/
          - cd target-repo
          - git config --global user.email "seshu.puli@transporeon.com"
          - git config --global user.name "seshu_puli"
          - git add .
          - git commit -m 'charts'
          - git push origin master
```


Answers:
author: Syahrul
body: G'day, [@seshu puli](/t5/user/viewprofilepage/user-id/5287260) and welcome to the community!

It appears that you aim to push back to your Bitbucket repository using HTTPS or SSH. I recommend reviewing the following documentation, as it provides the best explanation of how to accomplish this:

[Push back to your repository](https://support.atlassian.com/bitbucket-cloud/docs/push-back-to-your-repository/)

Let me know if that helps.

Cheers,  
Syahrul


Tags: bitbucket-cloud

cloud
error out after 0s when adding pull-requests pipeline
Asked by Riken Patel:

I added a pipeline for only pull requests and my pipeline started to result in an error with a runtime of 0 seconds and no other info on what is wrong:

```
pull-requests:
- step:
name: 'Run code check'
script:
- sh code_check.sh
```

![Screenshot 2023-08-07 180154.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/273744i75FEBEB6D6C62C07/image-size/large?v=v2&px=999 "Screenshot 2023-08-07 180154.jpg")


Answers:
author: Syahrul
body: G'day, [@Riken Patel](/t5/user/viewprofilepage/user-id/5287032)

I have raised a support ticket for you to continue the investigation. You can check your ticket at our support portal:

* [Support portal](https://support.atlassian.com/requests/)

One of our engineers should get back to you soon.

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
Bitbucket Cloud Rest Api for pipelines doesn't work properly
Asked by Peter Jeong:

I want to get pipeline details via Bitbucket Cloud rest api

I'm using this <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pipelines/#api-repositories-workspace-repo-slug-pipelines-pipeline-uuid-get>

But this doesn't work properly. always return 404

I using like this on script

curl --request GET \\ --url "<https://api.bitbucket.org/2.0/repositories/${BITBUCKET_WORKSPACE}/${BITBUCKET_REPO_SLUG}/pipelines/${BITBUCKET_PIPELINE_UUID>}" \\ --header "Accept: application/json"

how to handle it?

----- added on

not only get a pipeline but also list pipeline same as


Answers:
author: Peter Jeong
body: I solved with <https://community.atlassian.com/t5/Bitbucket-questions/quot-Unexpected-response-body-quot-in-API-call-to-pipelines-uuid/qaq-p/1868756>


author: Saxea _Flowie_
body: It seems you are not setting the variables with the actual values? You can do it by prepending it to the cmd:

BITBUCKET_WORKSPACE=myWORKSPACE curl --request....

comments: author: Peter Jeong
body: thanks you're answer.

but in pipelines they're default variables.

and I print them it work


author: Saxea _Flowie_
body: hmm... right.... have you tried listing the pipelines instead to see if it works? Dunno, but maybe the pipeline isn't still persisted when you try to access it from itself?

Also, are you handling the authentication too?(I would expect 403/401) if this was the problem, not 404  


author: Peter Jeong
body: I added authorization but it returns 400 error with unexpected response body

I think it is problem of Bitbucket Cloud


Tags: bitbucket-cloud

cloud
When we upgraded Bitbucket, the search bar in the top right is not working
Asked by Daniel Schnell:

We upgraded Bitbucket to Bitbucket 8.9.1 Data Center and we are not connected to the marketplace for the addons.   

Our search bar on the top right for "Search for code, commits or repositories..." is not working.  

It says:  
"Search currently unavailable Refresh the page and try again"

I think we installed the updated versions of our addons successfully, but I want to be sure.   

Could this be associated with the addons?  

Can we set up a call with Technical support for Bitbucket 8.9.1?  

Please try to set that up as soon as you can.


Answers:
author: Daniel Schnell
body: **PROD is effected.**   

**Please reply as soon as you can.**


Tags: bitbucket-server

server