Guest users are licensed users?
Asked by Sven Verleyen:

Hi,

We're interested in using Confluence and sharing certain spaces to our clients (view-only), for which the Guest user is ideal.

Internally we already have quite a bit of users that would need access to view/edit our Confluence KB. Now for each client we have 5-10 users also needing access to their Space on our KB. All these users also need to have a license? The premium 10.5$ one? There is no way to give view-only access limited to one space only?

Regards,  
Sven


Answers:
author: Matt Reiner [K15t]
body: Hey [@Sven Verleyen](/t5/user/viewprofilepage/user-id/4711031)

As another option, you could use my team's app Scroll Viewport. With Scroll Viewport, you can publish the contents on one or more spaces into a Help Center site that you can customize.

<https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence>

The site is public by default, but you can connect it with an identity provider to offer an SSO login.

Guests who view the site are completely free.

comments: author: Dave Mathijs
body: Btw, [@Matt Reiner \[K15t\]](/t5/user/viewprofilepage/user-id/2246048) offers some of the best tips \& tricks on the use of Confluence on their YouTube channel:

* [Confluence Best Practices](https://www.youtube.com/playlist?list=PLVvtVyEIKNWjzk8MSwEiT2NV77Oe8INTf)
* [Confluence Shorts](https://www.youtube.com/playlist?list=PLVvtVyEIKNWjafc6jha6LpySisPiNaJ5i)


author: Sven Verleyen
body: Thank you Matt, will check it out.


author: Sven Verleyen
body: Hi [@Matt Reiner \[K15t\]](/t5/user/viewprofilepage/user-id/2246048)

Can we create a helpdesk for every space? And each space can be individually protected with a Google/MS SSO login - we just specify the client's email addresses?


author: Matt Reiner [K15t]
body: [@Sven Verleyen](/t5/user/viewprofilepage/user-id/4711031)

Each Scroll Viewport site can only connect to a single help desk using [the widget integration](https://help-cloud.k15t.com/scroll-viewport/Help-Desk-Integrations.843515241.html).

If you have different audiences you create multiple sites, one from each space. Then, each one could have a different help desk connected.

As for authentication, you can use [a SAML or token based approach](https://help-cloud.k15t.com/scroll-viewport/Set-Up-Authenticated-Access.1381629960.html). With the token based approach, you can control access by giving only certain people a token. With the SAML approach, your identity provider would be the place where you control who has access.

Let me know if you want to see any of this in action.


author: Dave Mathijs
body: Hi [@Sven Verleyen](/t5/user/viewprofilepage/user-id/4711031) welcome to the Atlassian community!

Please note that Confluence has "share with external users" on the roadmap.

If you're using a KB space, you can link it to a service project in Jira Service Management allowing non-licensed users to **view** the articles.

To be able to **edit** pages, you would always need a licensed user account as is it absolutely not recommended to allow anonymous editing.

comments: author: Sven Verleyen
body: Hi Dave,

Thank you for your reply.
> Please note that Confluence has "share with external users" on the roadmap.

According to [this comment](https://community.atlassian.com/t5/Confluence-articles/Introducing-External-Collaboration-for-Confluence/bc-p/1739456#M2539), they count as licensed users.
> If you're using a KB space, you can link it to a service project in Jira Service Management allowing non-licensed users to **view** the articles.

Do you have an article on this? I'm not familiar with Jira Service Management.

Regards,  
Sven


author: Dave Mathijs
body: Sure Sven, have a look at this documentation page (and its children): [Set up a knowledge base so customers can serve themselves](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/)

Good luck setting up! Thanks to accept the above answer if it resolves your question.


author: Sven Verleyen
body: Hi Dave,

Thank you. Can we create as many private service projects as we want with the free Jira Service plan? The amount of users we have on Confluence will not affect the subscription? And we can ensure a service project is only accessible to a specific client and nobody else?

Regards,  
Sven


author: Takafumi Ohtake -Ricksoft-
body: Hi [@Sven Verleyen](/t5/user/viewprofilepage/user-id/4711031)

If your clients use Confluene Cloud or can get a free tier of Confluence Cloud, [Space Sync for Confluence](https://marketplace.atlassian.com/apps/1225377/space-sync-for-confluence-sync-pages-in-multiple-instances?hosting=cloud&tab=overview) may work for your purpose.

The app can copy pages in a space beyond sites. So, you can copy your KB to the client's Confluence with just a click per page.

(Note that I work for Space Sync for Confluence.)

comments: author: Sven Verleyen
body: Hi Takafumi,

Thank you for the suggestion. Unfortunately most of them do not use Confluence.

Regards,  
Sven


Tags: atl-orange

cloud

confluence-cloud

guest

knowledge-base

marketplace