youngmon/atlassian-qna huggingface dataset:
Target start end dates not matching to Sprint Dates
Asked by Tina Park:

Hello! I have an Advanced Roadmap plan configured to use Target start/end dates from sprint dates.

```
Sprint dates

Use sprint dates when issues don't have start and end dates
```

However the target dates don't totally line up with the actual sprint date

Start dates are the same but end dates are a day before. See screenshots![Screen Shot 2022-08-19 at 9.02.24 AM.png](/t5/image/serverpage/image-id/211901iDC5DFCFE0D9580E4/image-size/large?v=v2&px=999 "Screen Shot 2022-08-19 at 9.02.24 AM.png")

![Screen Shot 2022-08-19 at 9.05.04 AM.png](/t5/image/serverpage/image-id/211902i93AAC3F2A3D18ABE/image-size/large?v=v2&px=999 "Screen Shot 2022-08-19 at 9.05.04 AM.png")


Answers:
author: Aaron Gage
body: [@Tina Park](/t5/user/viewprofilepage/user-id/4763397)I asked a similar question surrounding the Structure plugin [HERE](https://community.atlassian.com/t5/Jira-questions/Structure-Plugin-representation-of-Dates-off-by-a-day/qaq-p/1998988). Maybe it's a similar situation?

comments: author: Tina Park
body: interesting.. thanks! I will take a look at your accepted answer! I already gave the incorrect completion date once today bc of this.


Tags: advanced-roadmaps
How do we get user access to Advanced Roadmaps?
Asked by Katie Potts:

We are looking for a tool to handle requirements management and traceability for a new development program. I was told to check out Jira with Advanced Roadmaps. We have set-up Jira for epic and story tracking, but not able to access Advanced Roadmaps. Does this require special user permissions?

I cannot find an easy way to get Jira assistance.


Answers:
author: Dileep Kumar Simhadri
body: Advanced Roadmap feature in Jira used to be a separate paid add on and was acquired by Atlassian and then bundled in with their products and is referred to as **Plans** now. This feature is available in Jira Cloud Premium Version only. The Jira Version is based on the subscription. (Free, Standard and Premium)

Advanced Roadmaps for Jira Software Cloud lets you combine issues from boards, projects, and filters to create an all-encompassing plan that spans multiple teams or your entire organization. So in order to create a plan, first thing to do is come up with Jira Hierarchy within your organization and ++**link (Parent/Child) all the issues**++ from top hierarchy to the lowest hierarchy.

For Ex: ++**Initiative**++ (Project Vision/initiation) **---\>** ++**Feature**++ (Chunk of functionality that delivers considerable business value ----\> ++**Epic**++ (A big user story that has one common objective and needs to be broken down into smaller stories) ----\> ++**Story**++ (Functionality or a Feature expressed as a user goal) -----\> **Tasks/Subtasks**

comments: author: Katie Potts
body: This all sounds great, but unfortunately I have not been able to access / create using advance roadmap on my jira project: [UA AVS Kanban Board 1 - Agile Board - DXC Jira](https://jira.dxc.com/secure/RapidBoard.jspa?rapidView=16826&projectKey=UAAVS&view=detail&selectedIssue=UAAVS-170).

Can you help with that?


Tags: advanced-roadmaps
Connected to too many projects
Asked by Timo Salo:

After our vacation we suddenly get this error on some of our Roadmaps, any clue what could be the reason? The roadmaps have appr 500 - 1200 issues according to the filters we use.![image.png](/t5/image/serverpage/image-id/211063iF0439E377E81FC55/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Joseph Chung Yin
body: [@Timo Salo](/t5/user/viewprofilepage/user-id/5008387) -

Welcome to the community. As stated by [@Rik de Valk](/t5/user/viewprofilepage/user-id/628286) and further reply by [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) , your filter used for your plan must be refined. One thing you may need to concern is that when the filter query is used, the returning results are based on one's project access.

This means that user A - could ran the query and only get x number of row returns, but user B can get a different x number of returns. It is because user A and B's access to project(s) are different.

Hope this helps

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


author: Rik de Valk
body: Hi, [@Timo Salo](/t5/user/viewprofilepage/user-id/5008387) , welcome to the community!  
This message is often caused by one of the Issue Sources having too many projects in scope.

It could be that you have a Board as Source, where the board filter has many projects in scope. Maybe on purpose, but sometimes also cause by an unintended OR clause. Example:

```
project = MYPROJECT AND type = Story OR status = To Do
```

In this example filter the last statement returns all issues with To Do status across all projects in Jira. This type of unintended filtering is a common problem.

Or you have a Filter as issue source that doesn't have any restriction on Project. For example:

```
issuefunction in portfolioChildrenOf("type = Initiative AND status = 'In Progress'")
```

This filter also (theoretically) includes issues from any project across Jira.

Obviously I don't know what the cause is in your case. But I just wanted to share common issues from my experience. Hope that helps.

Have a nice day!

comments: author: Timo Salo
body: Thanks [@Rik de Valk](/t5/user/viewprofilepage/user-id/628286) , I will check if thats the issue but the strange thing is that we have not changed our filter since before vacation. Maybe there is something included in our filter that has been changed by someone else.


author: Nic Brough -Adaptavist-
body: If your filter has a catchall clause like the one [@Rik de Valk](/t5/user/viewprofilepage/user-id/628286) suggests (status = to-do), then someone adding a new project or changing the visibility so your team can see it will cause this problem. You don't need to change the filter to cause it - someone could create data that tips the plan over the edge.


author: Timo Salo
body: Thank you for your answers but I now got confirmed from our internal support that they actually had some issues that caused the error and they have fixed it today so our plans are working now again :)
Jira Plan Filter not working properly, sprint filter is not showing all tickets
Asked by tomerm:

In Jira plans, I am filtering to show only active and/or future sprints.

Tickets that were part of older sprints as well, do not show up in the plan.

Is this an actual bug, or am I missing something?


Answers:
author: Aaron Gage
body: Not sure I follow your question... You're filtering to only see active or future sprints, but also expecting to see older sprints?? Seems like there is a conflict in your filter and expectations :)

That said, if you're looking to see PAST issues, make sure your history exclusion days setting isn't too small for what you're trying to capture. This is located on the configuration settings under the Exclusion Rules. Picture attached:

![DaysPast.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/211288iDE1B800E7F96FF1B/image-size/large?v=v2&px=999 "DaysPast.jpg")

comments: author: tomerm
body: Hi Aaron, seems like you misunderstood my question. I will try to clarify.

I am ONLY interested to see tickets that are part of a current sprint or future sprint.

Tickets that were assigned to an older already completed sprint, but were moved to the next sprint as they were not completed, do not show up in the plan.

It seems that the filter does not work as intended.

If a ticket is part of an active sprint, it should be visible, regardless if it was once part of an already completed sprint.

Does this help?


author: Aaron Gage
body: Ah, yes, I misunderstood, apologies. I think it probably depends on the specific JQL driving your filter. I have been successful using the Filter input source, but it is obviously highly dependent on your source JQL filter. When you run your filter from the advanced Issue Search do your results contain the issues that aren't showing up on your plan?

Note: The Release/FixVersion field is also key to ensuring your issues are being displayed. This caused me much frustration at first, so it may be something to look into.


Tags: advanced-roadmaps
How to create hierarchy for my project that does not affect other projects?
Asked by Lisa.Miller:

For a Company managed project, I want to be able to create a simple hierarchy that does not use an Epic.

Reason we have used the Company managed project is because we need to pull issues from two different projects.

But now it looks like I cannot create my hierarchy to be able to see my Issues in my roadmap

Has anyone else experienced this before?


Answers:
author: Dave Mathijs
body: Hi [@Lisa_Miller](/t5/user/viewprofilepage/user-id/5006282) welcome to the Atlassian Community!

This is not natively possible in Jira as Advanced Roadmaps only allows you to define 1 specific hierarchy for the entire site.

However, with a third-party app like [**Structure - Flexible Jira Project Management**](https://marketplace.atlassian.com/apps/34717/structure-flexible-jira-project-management?hosting=cloud&tab=overview) you can create any hierarchy you like between issue types.


Tags: advanced-roadmaps

cloud

hierarchy

roadmap
Problem with Advanced Roadmaps initiative
Asked by Sasi Kiran Bejjavarapu:

We are a huge program with multiple Jira projects involved. We are currently in transition and with a hybrid structure of product teams and initiatives driven directly by product delivery leads (interfacing the org, managing dependencies and interfacing with products).

So the problem is when we create a new initiative, it creeps up into every existing "Plan" for the delivery leads, although when we setup the individual Plans, we had configured to add only the right initiative for each delivery lead.

Right now, we are failing to find a solution for this. Just to make it clear let me also do it with an example.

Delivery Lead A, has Plan A, with initiative 1, initiative 2, with Epics and stories linked to them respectively

Delivery Lead B, has Plan B, with initiative 3, initiative 4, initiative 6 with Epics and stories linked to them respectively

Now, I add initiative 6 to our Jira Project (this project has only one issue type Initiative) this is part of both Plans Plan A \& Plan B.

I want to create Plan C for Delivery Lead C with this initiative. I can set this up manually.

When I open Plan A, Plan B, I see initiative 6 there. This is an additional clean-up for each of the plans we have. Is there anyway to not include this automatically and do this manually when needed?


Answers:
author: Joseph Chung Yin
body: [@Sasi Kiran Bejjavarapu](/t5/user/viewprofilepage/user-id/5002961) -

Welcome to your community. You need to check your plan's issue sources and changing the source (instead of project/board) to filter. Where you can exclude the unwanted Initiative for each of your plan. Are your initiatives all stored in one single project, or it is available for all other projects as an issue type.

By using the filter option, you will have better controls on what issues that you are bring into your plan.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps

server
Program screen set Initiative color and display releases
Asked by matthew johnston:

I cannot figure out if there is a way to set the color of the Initiatives or Epics in a Program roadmap. I know how to do it on the regular Plan roadmap. Also, how can you make the releases show up on the Program screen? I have them for 1 associated project, but cannot get them to show for another project![jira.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209761iDA6D1F31CA076F8B/image-size/large?v=v2&px=999 "jira.PNG")you can see in screenshot that the releases display for the first project, but not the second


Answers:
author: matthew johnston
body: screenshot of what I currently have setup. you can see the releases display for the first project, but not for the second![jira.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209760i190F2ABFC5D82FF0/image-size/large?v=v2&px=999 "jira.PNG")


Tags: advanced-roadmaps
teams in issue
Asked by siren w:

I noticed that I can see team in some issue, but I can't get team name or Information with rest api /rest/issue/{issueKey}, there is no such field in return-json. I wonder how can I get team of each issue(if they have).Use which api.Thanks in advance


Answers:
author: Florian Bonniec
body: HI [@siren w](/t5/user/viewprofilepage/user-id/5009199)

Team is a customfield. You do not have the customfield_XXXX value in the JSON returned by the REST call ? Where XXXX is the field ID for Team field.

comments: author: siren w
body: on the right-top of issue board, here you can see team, but I can't get this field from rest api


author: siren w
body: And I see no fields like custom_fieldxxx contains information about team


author: Florian Bonniec
body: What is your App version ?

On my side my Team field has the id 10100, you can find the id by going to Issue\>Custom Fields then search and edit or view, the Team field, you have the id in the URL

<http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10100>

By calling the API to an issue with a Team value I get the Team in the Json response.

<http://localhost:8080/rest/api/latest/issue/QSD-3>

```
,"customfield_10100":{"id":1,"name":"qsd Team"},
```

![arTeam.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/211536i2A992611900BAFCF/image-size/large?v=v2&px=999 "arTeam.PNG")


author: siren w
body: I check my custom_filed10100 but it returns weird value, it seems like that we're different. So you mean this can be set by admin count right? if admin set the customfield_xxx is team field then I can get team message from custom field_xxx. Thanks bro, helps a lot.


author: Florian Bonniec
body: It's not set by the admin but at the installation of the app, the field has been created with the next available field Id so it's different from 1 instance to another.

If you try to create an advance search in Jira you can get the field Id, searching for Team the auto-completion sould show you Team cf\[XXXX\], XXXX is the id you are looking for.

Regards


author: siren w
body: [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589)[@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589) I see this on the right-top of issue board, here you can see team, but I can't get this field from rest api and I see no customfield_XXX contains information about team![Screen Shot 2022-08-17 at 17.06.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/211413i042F2B9587CF63C8/image-dimensions/162x182?v=v2 "Screen Shot 2022-08-17 at 17.06.32.png")


Tags: advanced-roadmaps

server
Can I create a list with specifications and related economic value?
Asked by Energia:

```
?
```

in the management of a project I would also like to include the economic management of the same, reporting a list of activities and the related revenue and/or cost


Answers:
author: Jan Gebauer
body: Hi, what do you mean by "management of a project"? I don't think Trello has projects.

Also, I am not sure if the thing you wanted to post before your text is appearing correctly.

comments: author: Energia
body: I Jan

sorry for the late...

i use trello for my team, monitor the activity and duration... for each activity I would like to report the relative profit.. for example : activity 1 profit 200 ?; activity 2 profit 100 ?....

if possible, pre-loading the activities and their values  
I tried with custom fields but it doesn't allow me to associate an activity and value with the drop-down menu.

regards


author: Jan Gebauer
body: Hi Sebastiano,

Is this a correct description of your worklow, please?

* One card represents one project
* Each project has multiple activities
* Your activities have a set profit, for example
  * activity 1 will always have a profit of 200 Euro
  * activity 2 - profit 100 Euro

You would like your team members to pick an activity-profit pair and have it be visible on the card.

OR

* Your activities do not have a set profit but you have a set of activities, e.g.  
  * Project A, activity 1, profit 100 Euro
  * Project B, activity 1, profit 200 Euro

And you would like your team members to have a pre-loaded activity and they would fill out the profit.  

Which one is it? Or am I completely wrong?


author: Energia
body: Hi Jan

Each project have more activities... Each activity have a profit

when single project end, team's member select activities and i can see the profit in the card  
so my idea was to pre-load the activities in a drop-down menu o other solutions

thanks


author: Energia
body: Hi jan

any news?


author: Jan Gebauer
body: *** ** * ** ***

Hello, apologies for the delay. I don't think there's a solution for your exact need.

Power ups Sums and SumUp do almost what you would like. You would have a project as a list and then each activity would be a card. You would then have the ability to sum all the profit in the list.

You could also try a spreadsheet/table app. Or perhaps an expense powerup, but I haven't seen an expense powerup that has pre-defined fields.

I think it would have to be a new powerup. Would that be interesting to you?


author: Energia
body: thank's Jan

i try SUMS and Tables E Spreadsheets powers up, and give you feedback.

thanks!


author: Jan Gebauer
body: Hi, how did those PowerUps workout? Did they help?


Tags: cloud

trello-cloud
Problem using the app
Asked by Merete ?kland Espedal:

Hi,

First of all: sorry for my bad english - hope you understand my problem connected to the Trello-app. All of a sudden I wasn't able to write or open my cards in trello. I can see the head lines, but not the taskes in the cards. I get the message: "You might need to load this again". This is not a problem while using trello online.

Hope someone knows how to fix this.

Kind regards M.


Answers:
author: Vronik
body: Hi

Have you tried checking for app updates, or logging out and logging back in?  
The app is probably stuck, if not, try uninstalling and reinstalling it

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
Restore the original data
Asked by huge:

Now I delete the database, and then I re-create and start a new jira service. Then I want to import the previous data, but the data of the database is not backed up, but I see that there are some data in the export folder of the previous jira data, can I import this? I tested using this import, but after the import, I found that only the administrator user could log in, but there were other users in the database table, and there was information about the previous project in the database table, but the administrator user could not see the project information after logging in. Why? And how do I recover the previous data (the previous data files are all there, but the database has been deleted)?


Answers:
author: Mutya A
body: Hi Huge, welcome to the Trello Community!

It looks like your question is related to JIRA. If that is the case, feel free to ask in the JIRA community page here:   
<https://community.atlassian.com/t5/Jira/ct-p/jira>   

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Need to contact sales team for enterprise account and info
Asked by A?da G?mez Moreno:

We have been trying to contact trello team for many days to try to enquire and contract the trello business option, but no one has responded to our forms. Does anyone know who we can talk to? we are interested in the company option. Thank you so much


Answers:
author: Dana Hogan
body: Hi [@A?da G?mez Moreno](/t5/user/viewprofilepage/user-id/5572287) - I lead the sale team. Apologies that we missed you and for the delay. I couldn't see your email on your profile, but if the support page shared didn't address your questions let me know the best way to reach out and happy to help : ). My email is dhogan@atlassian.com. Thanks for checking out Trello! Best, Dana


author: Vronik
body: Hi

Try this

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

contact

pricing

sales-team

trello-cloud
Rules for due date
Asked by Emmanuelle Gaud:

Hi,

I would like to create a rules wich will move a card to the list "today" when the due date of this card is today (even if the card was created several days or weeks ago), I can not find how to do it, could you help me please ?


Answers:
author: Jan Gebauer
body: Hello,

have you seen this video from the Trello team?

<https://www.youtube.com/watch?v=-jtrkSAjmz8>


author: Emmanuelle Gaud
body: No, thank you !

comments: author: Jan Gebauer
body: Hi, if my answer was helpful, would you mind labeling my answer as accepted, please?


Tags: cloud

trello-cloud
Darshan Hiranandani: Not receiving the verification email for new account. What could be the issue?
Asked by Darshan Hiranandani:

Hi everyone,

I'm Darshan Hiranandani, encountering an issue with registering a new Trello account using a corporate email address. The verification email is not being received for this specific email account, and I'm unable to complete the registration process. Interestingly, other email addresses under the same company domain are receiving the verification emails without any problems.

Could anyone offer advice or suggestions on how to resolve this issue? What could be causing the verification email to be blocked or not delivered to this particular address? Any tips on troubleshooting or steps to take would be greatly appreciated!

Regards

**Darshan Hiranandani**


Answers:
author: Nikola Perisic
body: Hello [@Darshan Hiranandani](/t5/user/viewprofilepage/user-id/5486324)

From all of the description that you have written, your email has been added to the suppression list from the Atlassian side. This happens in order to prevent the spam. Have you also checked your spam/junk folder? If you did, you would need to place a support ticket for Atlassian asking your email address to be removed from the suppression list.
Jira ad removal
Asked by Bear Humphreys:

Hello.

How do I turn off this ad for Jira that has suddenly appeared in a nice easy to accidentally click place in my boards menu?

Where is the 'OK, I looked but I'm not interested, please remove now' option?  

I pay for the Trello I need. Once I have looked at the Jira offer and decide I don't want it, it should be dismissible.

Same goes for the constant Premium upgrade badge.

Thank you.


Answers:
author: Augusto Lisboa
body: Hi There! I'm Augusto from the Atlassian Team.

Understandably, it sounds like these aren't relevant to you. I'll be sure to pass on this feedback to our product team, and express that there should be some way to dismiss the ads.

We already have a Feature Request on this, and I just included your post there to increase its traction within the development team. We apologize for the inconvenience in the meantime.

You can check the request at: <https://jira.atlassian.com/browse/TRELLO-603>


author: Reed
body: Agree. If there is not a way to get rid of this I'm ending my subscription.


Tags: cloud

trello-cloud