Unable to edit anything on my confluence server
Asked by karerainno:

![Confluence_error.png](/t5/image/serverpage/image-id/193452i38C6B5C90A1E5EFD/image-size/large?v=v2&px=999 "Confluence_error.png")

Collaboration editing is not accessible and gives out an error

![Collaboration_editing.png](/t5/image/serverpage/image-id/193467iD3B06255A2936D36/image-size/large?v=v2&px=999 "Collaboration_editing.png")![2022-04-19_13-10.png](/t5/image/serverpage/image-id/193466iAFF8569071BFC77F/image-size/large?v=v2&px=999 "2022-04-19_13-10.png")


Answers:
author: Daniel Ebers
body: Hi [@karerainno](/t5/user/viewprofilepage/user-id/1050333)

the recommendation to check <https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html> is a good one - from Community it will be hard to diagnose the error - the log file looks good.

Has the issue been resolved meanwhile? The more direct way would be to raise a support request with Atlassian. They have support engineers available that can look deeper into problems like the one you mentioned in April.

Here are some more detailed tips and guidelines on troubleshooting:  
<https://confluence.atlassian.com/doc/troubleshooting-problems-and-requesting-technical-support-776659671.html>

Regards,  
Daniel


author: Fabio Racobaldo _Herzum_
body: Hi [@karerainno](/t5/user/viewprofilepage/user-id/1050333) ,

we need log error in order to provide you specific support on this.

In the meatime, please, take a look to the following troubleshooting article <https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html>

Hope this helps,

Fabio

comments: author: karerainno
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) ,

Thank for the help but did not help


author: karerainno
body: ```
tail -f atlassian-synchrony.log
2022-04-19 16:51:38,865 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:51:38,864 INFO [async-dispatch-18] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:52:08,866 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:52:08,866 INFO [async-dispatch-16] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:52:38,865 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:52:38,865 INFO [async-dispatch-10] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:53:08,867 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:53:08,867 INFO [async-dispatch-5] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:53:38,863 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:53:38,863 INFO [async-dispatch-1] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:54:08,866 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:54:08,866 INFO [async-dispatch-38] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:54:38,866 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:54:38,865 INFO [async-dispatch-12] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:55:08,867 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:55:08,866 INFO [async-dispatch-30] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:55:38,864 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:55:38,863 INFO [async-dispatch-15] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:56:08,864 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:56:08,864 INFO [async-dispatch-7] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:56:38,866 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:56:38,866 INFO [async-dispatch-21] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
```


Tags: confluence-server

server