youngmon/atlassian-qna huggingface dataset:
How to notify multiple teams using a single integration?
Asked by Edvin Musinovic:

I apologize if this was asked and answered before,

I need to send Opsgenie notifications to multiple teams (for the same alert), using only one Icinga integration. I see multiple mechanisms that talk about routing to different teams - integration configuration, global and team policies, routing rules, forwarding rules, escalation policies, ...

What is the best way to accomplish this? Is it even possible, having one integration, to have multiple teams notified for the same alert?

Thank you!


Answers:
author: Wei Wung
body: Hi [@Edvin Musinovic](/t5/user/viewprofilepage/user-id/5276439)

Thank you for reaching out! It is possible **if** your Opsgenie plan (Standard or Enterprise plans) allows for global integrations, that is an integration that you can create from **Settings \> Integrations** and that the integration is **not assigned** to any team. This would then give you the option to add to the **Responders field** (under the Alert Fields section of a Create Alert action) multiple teams.

The following community response gives a detailed explanation of how it is done:

*

  [Can I alert multiple team integrations from a single Datadog alert?](https://community.atlassian.com/t5/Opsgenie-questions/Can-I-alert-multiple-team-integrations-from-a-single-Datadog/qaq-p/2144115) {#toc-hId--440304592}
  -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Best Regards,

\~Wei

comments: author: Edvin Musinovic
body: Thank you Wei, I will test this solution and report back.


author: Edvin Musinovic
body: [@Wei Wung](/t5/user/viewprofilepage/user-id/2767047) , this suggestion worked.

One thing though - it seems that team policy doesn't get checked in a case like this. We use team policies to modify the incoming alert priority levels, and then the team's routing rules apply. However in this case, I had to modify the routing rule to compensate for what the policy usually does.

Thank you for your help.


Tags: cloud
Export all Integration Settings/Rules
Asked by Libby Lundgren:

I need to be able to audit our team's Email Integrations that we have configured in OpsGenie because I need to be able to audit them and confirm my critical jobs, identified in specific CREATE and IGNORE rules, are covered accurately with alerting jobs.

Is there an easier way than manually scanning my OpsGenie integration list to find my specific items? I'd love it exported into a more consumable list.

Thanks

Libby Lundgren


Answers:
author: Shashwat Khare
body: Hello [@Libby Lundgren](/t5/user/viewprofilepage/user-id/3439274) ,  

You could utilize our [List Integrations API](https://docs.opsgenie.com/docs/integration-api#list-integrations) to list the current integrations you have in your Opsgenie instance.  

Next, you could use the [Get Integration API](https://docs.opsgenie.com/docs/integration-api#get-integration) to fetch the current integration settings in your instance and then use the [Get Integration Actions API](https://docs.opsgenie.com/docs/integration-api#get-integration-actions) to fetch the Create/Close/Ignore rules for those specific integrations.  

This approach would be much faster than having to browse through multiple integrations via the UI.  

I hope this helps answer your query :)   

Best,  
Shashwat

comments: author: Libby Lundgren
body: Thank you very much. We are trying these steps now and I am optimistic it will generate the list we need.


Tags: cloud
Can an escalation policy notify based on acknowledged and closed status?
Asked by Ryan Bullock:

Do OpsGenie escalation polices stop processing once an escalation rule is met? For example, I would like an alert to notify the on-call user immediately and then escalate to another user or team if it has not closed after 10 minutes. Will the second rule process regardless of whether or not the alert is acknowledged?

![OpsGenie_Escalation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/270787iDCF00BC43E3397A9/image-size/large?v=v2&px=999 "OpsGenie_Escalation.PNG")


Answers:
author: John M
body: Hi [@Ryan Bullock](/t5/user/viewprofilepage/user-id/4343687) ,

Yes, the second rule would still process even if the alert is acknowledged. It would only stop if the alert was closed.

comments: author: Ryan Bullock
body: Thank you for confirming!
Access the exact message from the log
Asked by Shyam Kasturi _CW_:

Hello team,

Is there a way where we can populate the exact log message from the Kibana logs in the description of OpsGenie alerts.

We had some API endpoints created by our team. We are logging all the logs like for all the CRUD operations of those API's in Kibana space. We made an integration between Kibana and OpsGenie where if any of our API endpoint gets hit and if it is success, we send an alert and if it's error there is another alert for that.

We are able to get the alerts in OpsGenie but in the description box we are only seeing the value(how many logs are there) and the link which will be redirected to the Discover page of the Kibana where we can see the logs there.

If we expand any log there will be a "message" parameter, which we want to populate in the description box of OpsGenie alert.


Answers:
author: John M
body: Hi [@Shyam Kasturi _CW_](/t5/user/viewprofilepage/user-id/5272944) ,

If you go to the "[Advanced settings](https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/)" of the integration you can drag and drop the dynamic fields from the sidebar into any of the other fields. Here is an example of dragging 'message' into the description field, which will populate whatever is sent in the message field of the raw payload into the alert's description. ![2023-07-21_14-15-15.png](https://community.atlassian.com/t5/image/serverpage/image-id/270527i8B127EBA3C2D3F77/image-size/large?v=v2&px=999 "2023-07-21_14-15-15.png")
Send alerts to users
Asked by Shyam Kasturi _CW_:

Hello team,

Is there a way that we can send alerts to the specific user who hitted our endpoint.

We had some API endpoints created by our team. We are logging all the logs like for all the CRUD operations of those API's in Kibana space. We made an integration between Kibana and OpsGenie where if any of our API endpoint gets hit and if it is success, we send an alert and if it's error there is another alert for that. Even I'm able to send the email but it is to our team in Opsgenie.

Now, let's say our stakeholders(users) are using these API's and they should get the mail when they hit our endpoints like we should add the responders dynamically so that we can send the alerts to our users.

Is there a way to do it from OpsGenie portal or is there any API or some documentation which helps us?


Answers:
author: John M
body: Hi [@Shyam Kasturi _CW_](/t5/user/viewprofilepage/user-id/5272944) ,

Stakeholders can only be notified of incidents, but not alerts, so you would need to have [services](https://support.atlassian.com/opsgenie/docs/what-are-services-in-opsgenie/) set up that can add new users via the API; however the services API does not allow users to be added via the API so it looks like this option would not work.

The other option would be to use a [webhook](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-webhook/) to filter for Kibana alerts and send that to another endpoint which creates and sends an email to the user.
Single Sign on and mobile app on VPN
Asked by James Gordon:

My company wants to enable SSO with SAML to our inhouse supported provider. When the login is entered, it will then redirect to our authenticator for credential authorization. That authenticator page is only accessible from IPs within our VPN range. This isn't an issue with desktop logins as we are required to run the software to connect to our VPN.

The question has to do with mobile logins. We currently use the Opsgenie mobile apps on our phones and/or tablets. Those phones and tablets are not provided by the company and do not have access to the company VPN. From what I understand, all logins will use SSO once it is set up and activated. Is there a work around that would allow access to our account for at least managing notifications via the mobile app in this situation? Would there be something like an admin account that we could use or something else?


Answers:
author: Shivam Naik
body: Hi [@James Gordon](/t5/user/viewprofilepage/user-id/5272164) ,

Happy to help!

With Opsgenie SSO, the logins are either/or, so all users would be required to login via that method. We have an open Feature Request here for a hybrid system in which some users can bypass SSO to login with local access <https://jira.atlassian.com/browse/OPSGENIE-297>. But at the moment, SSO will be required across the user base if enabled.

If a mobile VPN app is out of the question, then there will be some trouble in using the app due to SSO being enabled. As a workaround for mobile notifications, we would recommend using SMS in lieu of the app, but they would still need to login via Desktop.

Please let us know if you have any follow up questions!


Tags: cloud
How can I make the Opsgenie integration trigger an specific template on StatusPage?
Asked by Guilherme Nicolosi:

We recently integrated Opsgenie with Statuspage and we are able to have our Opsgenie alerts create a StatusPage integration. However it's adding all the details from the alert on the SP notification, like below:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/269955i96D464F983663343/image-size/large?v=v2&px=999 "image.png")

We passed this tag and the component chosen was accurate: **cmp_3DS V2:partial_outage**

But how can we make it select a template so the message is properly formatted to our audience?  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/269958i829C12F9705440A0/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mubeen Mohammed
body: Hello [@Guilherme Nicolosi](/t5/user/viewprofilepage/user-id/5233518)

Thank you for reaching out, this is Mubeen.

Unfortunately, being able to define an incident template while posting alerts to Statuspage is currently not possible. However, we have an open [feature request](https://jira.atlassian.com/browse/OPSGENIE-443) with our engineering team. You can vote/follow and add yourself as a watcher for further notification about the progress.

<br />

I hope the information provided is helpful.

Regards

Mohammed Mubeen

Cloud Support Engineer

comments: author: Guilherme Nicolosi
body: [@Mubeen Mohammed](/t5/user/viewprofilepage/user-id/4779601) tks for the info. It's sad that we don't have that yet. I can't imagine other companies relying on this integration without some capability of adjusting the message StatusPage is sending to their subscribers. Are you aware of a workaround?


author: Mubeen Mohammed
body: Hello [@Guilherme Nicolosi](/t5/user/viewprofilepage/user-id/5233518)

Unfortunately, there are no workarounds that I can suggest while using the integration connection. However, you can follow the [Feature request](https://jira.atlassian.com/browse/OPSGENIE-443) so you will be notified of any updates on its implementations or workaround updates.

Thank you for your time and consideration.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud

statuspage
I want to add delay in alert creation. when it reach x number then only create alert.
Asked by Jugal_Shroff:

I want to add a delay in alert creation. Alert should get created when x number reached till x number its should not create any alert for specific alert condition.

Is it possible through Opsgenie?


Answers:
author: John M
body: Hi [@Jugal_Shroff](/t5/user/viewprofilepage/user-id/5002746) ,

You can't delay the alert creation itself, but you can delay the alert's notification until the alert count has reached a certain number through the Team's notification polices. Keep in mind these only work for alerts assigned to the team where the are configured:

![2023-07-18_16-45-07.png](https://community.atlassian.com/t5/image/serverpage/image-id/269679i91B355C1A43EAC23/image-size/large?v=v2&px=999 "2023-07-18_16-45-07.png")


Tags: cloud
How to verify my phone number to enable sms notification
Asked by Gianluca Crivelli:

Hi all,

I would like to enable sms notification in my contact methods but when I try to run it on I receive the error "We couldn't enable this contact because it's not verified"

Can somebody explain me how to fix it?


Answers:
author: Gianluca Crivelli
body: Hi,

following your instructions I was able to sort the issue.

Thank you so much


author: John M
body: Hi [@Gianluca Crivelli](/t5/user/viewprofilepage/user-id/5270810) ,

When you add a new phone number in Opsgenie it will send a verification code to that number. You will need to plug that code in to verify the phone number before it can be used. If you didn't get the code you can resend it or remove the phone number and try adding it again. ![2023-07-18_16-50-11.png](https://community.atlassian.com/t5/image/serverpage/image-id/269680iF5CD9FE74DA171AB/image-size/large?v=v2&px=999 "2023-07-18_16-50-11.png")
Creating a monthly patching schedule
Asked by John Vu:

Hi,

I would like to create a monhtly patching schedule.

Every 3rd week saturday of the month, will require 1 person in the rotation to patch our UAT servers

Then every 4th week saturday of the month, will require the next person in the rotation to patch our Prod servers.

I have attempted to create this within Opsgenie, and it is not very nice, nor can it account for the 3rd saturday of every month etc.

Would appreciate some assistance.

Thanks,


Answers:
author: John M
body: Hi [@John Vu](/t5/user/viewprofilepage/user-id/5270393) ,

You're right, there is no easy way to do this because Opsgenie can only count constant time periods like days and weeks, but months have a varying number of days and weeks which is why there is no option for a monthly schedule. Right now, Opsgenie is not able to keep 'date-based' rotations but we do have a feature request in for this, which you can follow and upvote here:

<https://jira.atlassian.com/browse/OPSGENIE-462>

The workaround would be to create a rotation for each month using the 'weekly' option, where the first 2 weeks 'No-one' is on call and weeks 3 and 4 your users are on call. You will need to restrict the schedule to your on call times on Saturday and set start and end dates for the rotation to align with the months. Here is what it would look like:

![2023-07-17_23-43-47.png](https://community.atlassian.com/t5/image/serverpage/image-id/269463i06E05D80C021762C/image-size/large?v=v2&px=999 "2023-07-17_23-43-47.png")
Can't access opsgenie account
Asked by kmar_benabdallah:

Dear community,

We have created an opsgenie trial account and our trial ended. We thought that there is a free plan to use to continue our testing. We're planning anyways to purchase a plan but currently we are not able to login to the created account (forgot password not sending any emails). There is an issue opening support cases as well in <https://support.atlassian.com/opsgenie/>

Can someone please help ?

Thanks !


Answers:
author: Egor
body: Greetings and thanks for reaching out to Atlassian Community!   

May I ask you please to specify what is your Opsgenie URL, so I can validate it from our side and set you back to trial, so you can log in and provide you with the further steps?   

Thanks,  
Egor

comments: author: kmar_benabdallah
body: Hi [@Egor](/t5/user/viewprofilepage/user-id/3583730)

Thanks for the quick follow-up !  
Here's our opsgenie URL: <https://limehome.app.opsgenie.com/>

Would the trial be available again for 14 days or should we purchase directly a plan ?

Per the pricing page for opsgenie I can see a free plan but maybe I've misunderstood that ?

Thanks for your support !


author: Egor
body: Hey Kmar,  

Thanks, I just changed your plan to trial till the 1st of August. At the moment, there are only 5 users available to access your account, as a free page is allowing only 5 users, so other users were disabled.   

You can have a free plan as well, but you have to remove all of the users and leave only 5 users that you want to keep.   

Here's a list of users that have access and can reactivate your account:  

Andrea;   
Azadeh;   
Issam;  
Paradise;  
Saif.   

Please let me know if you were able to regain access.   

Best Regards,  
Egor


author: kmar_benabdallah
body: Hey Egor,

From my side I can't still access the account, maybe because I'm not part of the 5 you have kept.

If it's case can you please update the user by removing Azadeh and keeping my name instead: Kmar.

I'm still using the "Forgot password" but not receiving emails.

Thanks !


author: Egor
body: Hey Kmar,  

That is correct, only mentioned 5 users are able to access your Opsgenie account at the moment.   

What you have to do is to ask someone from the mentioned list to access your Opsgenie account and reactivate your user. In that case, you should be able to access the instance using your old password.   

Thank you,

Egor


author: kmar_benabdallah
body: Thanks Egor for your assistance, I was able to access the account.

Have a great day !


author: kmar_benabdallah
body: Hey [@Egor](/t5/user/viewprofilepage/user-id/3583730) , I hope you're doing well !

I have just upgraded our Opsgenie account: <https://limehome.app.opsgenie.com/> from free (5 users) to Essentials (with 1 user, my user: kmar.benabdallah@limehome.com).

I then received an email that my opsgenie account was disabled, can you please unblock us by selecting me as the main user to use Opsgenie.

Currently we limited the users to 1 so that I can setup the integrations, then we'll add more users.

Thanks for your support.
Get Timeline API returning users with no email
Asked by Martynas Markevicius:

Hello!

I am currently trying to retrieve a schedule timeline from the API and I'm facing a weird issue where I end up getting a period in the schedule with a user whose name is not present in the entry.

\`\`\`  
{  
"startDate": "2023-05-31T21:00:00Z",  
"endDate": "2023-06-05T06:30:00Z",  
"type": "historical",  
"recipient": {  
"type": "user",  
"id": "e5845af9-2a5e-4248-88eb-bb3849da7a80",  
"username": ""  
}

\`\`\`

I am aware that this would normally happen if the person's account no longer exists in OpsGenie, but it does.

Also, if I take the given user ID and try and retrieve details of the user using \`<https://api.eu.opsgenie.com/v2/users/e5845af9-2a5e-4248-88eb-bb3849da7a80>\`, I get the following response:  
\`\`\`  
{  
"message": "User not found with identifier \[e5845af9-2a5e-4248-88eb-bb3849da7a80\]",  
"took": 0.012,  
"requestId": "7e0ef522-d027-40a7-9c1d-662f1c67434e"  
}  
\`\`\`  

Now if I was to take the user ID and paste it in the browser to give me profile details (e.g <https://org.app.eu.opsgenie.com/settings/users/e5845af9-2a5e-4248-88eb-bb3849da7a80/detail>), I would get the users account displayed to me with no issues.  

And this issue persists with multiple people across multiple schedules....  
What could be the cause of this?


Answers:
author: John M
body: Hi [@Martynas Markevicius](/t5/user/viewprofilepage/user-id/5269962) ,

Can you please open a support ticket so we can gather some information to investigate this further?

<https://support.atlassian.com/contact/#/>


Tags: cloud
Opsgenie's JIRA integration
Asked by Romain Bariatti:

Hello - we are unable to make work the bidirectional integration between jira and opsgenie.

We succeed in creating jira ticket from an alert in opsgenie + opsgenie alert is acknowledge if jira status change to in progress.  

However, comment are not added (from ops to jira and the other way around) and alert status is not changed accordingly from JIRA to opsgenie (except for the acknowledgment).  

Anyone an idea ?  

Thank you


Answers:
author: Howard Nedd
body: Hi [@Romain Bariatti](/t5/user/viewprofilepage/user-id/5269663) ,

Do you have a printscreen of your actions configuration?

Also, which integration are you using? Legacy or the New integration method?

Regards

Howard

comments: author: Romain Bariatti
body: [@Howard Nedd](/t5/user/viewprofilepage/user-id/4566707) Hello and thanks your answer.  

Good question about the legacy or new, idk.  

Bellow screenshots of the configuration, but it's mostly default.  
What works:   
- jira issue creation based on opsgenie alert  
- opsgenie acknowledgment when jira issue changed to in progresse  

All the rest doesn't work  

Thank you for your help  

I'm not able to upload images...  

<br />

<br />


Tags: cloud
Could you tell me please why I don't have Action button in Opsgenie program?
Asked by Milos Ristic:

I currently work on Automate Actions During Incidents Using Opsgenie and because I want to do it well by the precise and accurately instruction from The Teachers, I needed that kind of explanation.

Yor sincerely grateful member and worker Milos


Answers:
author: Mubeen Mohammed
body: Hello [@Milos Ristic](/t5/user/viewprofilepage/user-id/5259877)

This is Mubeen, I will be happy to help.

As I understand you want to explore Actions. Here is the detailed documentation on how to [configure Opsgenie Actions](https://support.atlassian.com/opsgenie/docs/set-up-opsgenie-actions/) you can also see [this video](https://youtu.be/7l8slo_Z1HM) for an overview of Opsgenie actions.

If you are unable to find the actions tab in your Opsgenie instance then it may be related to either [your account permissions](https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/#Team-specific-roles) or plan limitations([features comparison on pricing page](https://www.atlassian.com/software/opsgenie/pricing)) as Opsgenie Actions feature is available for **Standard and Enterprise** plan types only.

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud