When I log in using my google acocunt, I get a new repo list
Asked by Mikkel Andersen:

1. I have lost access to my old account Mikkel_T_Andersen with some important repo on, could the admin reach out to me so we can resolve this?


Answers:
author: Theodora Boudale
body: Hi Mikkel,

I checked in our system the Bitbucket account that has the same email as your community account.

This email has some dots in the username of the email. Dots in Google emails don't count, but for Bitbucket the email addresses **emailA@gmail.com** and **email.A@gmail.com** are different. If you try to log in with Google (instead of email and password), you'll get logged in with the email address without the dots.

I would suggest attempting to log in with email and password and using the email address that includes the dots in the username.

Please feel free to let me know if you can access your account then and if you need anything further.

Kind regards,  
Theodora

comments: author: Mikkel Andersen
body: That did not help...

So its these 2 accounts

<https://bitbucket.org/Mikkel_t_andersen/>

<https://bitbucket.org/mikkeltandersen/>

Where I dont have access to the mikkeltandersen if I use my google account to login... is there a way you can merge the 2 accounts or contact me directly instead of a public forum?


author: Theodora Boudale
body: Hi Mikkel,

Thank you for the info. The issue does not seem to be related to what I posted in my previous reply.

The first account has the same primary email as the community account you used to create this post. However, the primary email of the second account does not seem to be related at all to the one of the first account.

Do you remember the primary email of the second account?

We don't have any functionality to merge accounts and I'm afraid that we cannot disclose the email of the second account, because you are reaching out to us using an email that is not associated with said account, so we cannot verify that you own this second account.

You can find more details on account ownership, what we can and cannot help with, in the article below:

* <https://community.atlassian.com/t5/Bitbucket-articles/Bitbucket-Cloud-account-ownership-and-data-access/ba-p/1311340>

My suggestion would be to try logging in using any of the other email addresses you own, to see if that gives you access to the second account. If you don't remember the password, you can request a password reset email via <https://id.atlassian.com/login/resetpassword> for any other email addresses you own.

Kind regards,  
Theodora


author: Mikkel Andersen
body: If I read the link right then you can help me.... so please reach out on email so I can give you all the details - I dont want to put that on this forum...


author: Theodora Boudale
body: Hi [@Mikkel Andersen](/t5/user/viewprofilepage/user-id/4655484),

I have created a ticket with the Bitbucket Cloud support team using the email of your community account. You should have received an email with a link to the support ticket. Just in case you haven't received the email, please feel free to let me know and I can share the link here. The ticket is visible only to you and Atlassian staff, no one else can view its contents even if they have the URL.

Please note the following:

* I have created the support ticket using the email of your community account
* This email is not associated with the account you are trying to access
* The only way we can share any details of that account in the support ticket is if
  1. you let us know in the support ticket any of the emails associated with that Bitbucket account
  2. we can then CC any of these emails in the support ticket
  3. afterwards, you provide a reply in the support ticket from that email address. This way we can confirm if you have ownership of that email and the associated account.

If you have any questions, please feel free to let me know.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud