youngmon/atlassian-qna huggingface dataset:
How do I change the email address associated with my Atlassian account?
Asked by Mike Howells:

I need to keep my Atlassian account but change the email address I login with. The only option seems to be to link my profile to a different existing account.


Answers:
author: Israel Galvez
body: According to [this answer](/questions/180582/how-can-i-change-my-atlassian-account-email-address), you need to email [sales@atlassian.com](mailto:sales@atlassian.com) to have the email address for your Atlassian ID manually changed.
> ... Unfortunately due to current limitations to Atlassian ID it's not possible to change the email address \[online at [https://id.atlassian.com/\]](https://id.atlassian.com/%5D).

comments: author: Dennis Kromhout van der Meer
body: In addition, for changes to your [](http://my.atlassian.com)[my.atlassian.com](http://my.atlassian.com)(licenses,etc) email address, please email [](mailto:sales@atlassian.com)[sales@atlassian.com](mailto:sales@atlassian.com)

**ONLY** for changes to your [](http://answers.atlassian.com)[answers.atlassian.com](http://answers.atlassian.com)email address, write me at [](mailto:dennis@atlassian.com)[dennis@atlassian.com](mailto:dennis@atlassian.com) and I'll see what I can do :)


author: Dennis Kromhout van der Meer
body: Hey all,

With the recent changes of Atlassian Answers to Confluence Questions and Atlassian ID, you can now change the account it hooks ups to via <https://id.atlassian.com/profile/services.action> :smile:

comments: author: Craig Rowland
body: That link allows me to change a lot of things, but not my email address. How do I change the email address associated with my account please?


author: Mike Howells
body: I checked the [FAQ entry on changing emails](https://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-1) and it only applies if you have purchased licenses for an Atlassian product (I am not the registered owner of our corporate license).


Tags: account

community

email
If your account is suspended on Atlassian Answers what else is affected?
Asked by Thomas Alfred:

My friend who has been suspended on Atlassian Answers is also having difficulty when trying to login to [developers.atlassian.com](http://developers.atlassian.com). Are the 2 sites connected?

Also, will this prevent my friend from buying stuff from my.atlassian.com?


Answers:
author: Joe Clark
body: Hi Thomas,

If an account on Atlassian Answers is suspended, it will not have any effect on any other Atlassian system. It relates purely to the Answers site itself.

<https://developer.atlassian.com> is not connected to Atlassian Answers. In fact, the developer site is unique in that only contributors on the site have any form of login access. So, it is normal for someone to not be able to login to that site, unless they have signed the forms to become a contributor to the documentation.

The suspension will also not effect purchasing from <https://my.atlassian.com>

Hope this clears things up!


Tags: community
How do I enable Greenhopper with Jira OnDemand?
Asked by BRENT RORABACK:

Our company has a trial version of Jira On Demand and we want to enable the Greenhopper trial as well. Clicking 'Enable' for Greenhopper from Create New Project (Agile Project) is non-functional (i.e., the button clicks but no action happens). Clicking 'Free Trial' from Manage Add-Ons seems to take to you a trial for the Enterprise download.

What am I missing?


Answers:
author: RambanamP
body: and check this post

[https://answers.atlassian.com/questions/38676/i-have-activated-greenhopper-trial-but-do-not-see-any-agile-tab-or-agile-options-when-i-create-a-project](/questions/38676/i-have-activated-greenhopper-trial-but-do-not-see-any-agile-tab-or-agile-options-when-i-create-a-project)


author: RambanamP
body: *ou do not need to install GreenHopper, as it is supplied under Atlassian's [Hosted Commercial Add-ons](https://confluence.atlassian.com/display/AOD/Add-ons+in+OnDemand) program. You may order and manage your ***GreenHopper OnDemand*** licenses by logging into your account at [http://my.atlassian.com](http://my.atlassian.com/).*

*check this document*

<https://confluence.atlassian.com/display/GH/GreenHopper+Installation+and+Upgrade+Guide>

<https://confluence.atlassian.com/pages/viewpage.action?pageId=315326753>


Tags: cloud

jira-software

jira-software-cloud
Developer License
Asked by Ben Bazian:

I have a 100 user license. How do I go about getting a developer server license?


Answers:
author: Nic Brough -Adaptavist-
body: You have a development licence attached to your account if you go to my.atlassian and look at your list of licences. There's a link to generate one beneath the full licence details on the right.

comments: author: Ben Bazian
body: See it now. Thanks.


author: Ben Bazian
body: Thanks


author: codelab expert
body: If you want to develop a plugin you get automatically a developer license when you run "atlas-run" in your SDK environment.


Tags: atlassian-support
How do I associate my Atlassian OnDemand username with a new company's OnDemand account?
Asked by Keith Kyzivat:

I was working at a company that used Atlassian OnDemand Jira and Bitbucket, and have now moved on to another company, which is also using Atlassian OnDemand tools.

I would like to continue using my username 'kkyzivat', but when I try to claim that username when creating my account for the new company, I get told (rightfully so) that the username has already been claimed (by me, at the old company).

I know the credentials for the old account, and can log in, but I see nothing, as my account has lost access to those databases and repositories (which is expected, as I no longer work there).

As all I'm really interested in is being able to re-use my username of 'kkyzivat', I would think the simplest fix would be to change the username of that account to something else - like 'kkyzivat-gnubio' or some such.

The old company was GnuBIO Inc (gnubio.atlassian.net); The new company is Mosaic Archive ([mosaic.atlassian.net](http://mosaic.atlassian.net)).


Answers:
author: Keith Kyzivat
body: Doh, I realize that the accounts are not shared between companies.

[x.atlassian.net](http://x.atlassian.net) and [y.atlassian.net](http://y.atlassian.net) have different username databases, and I was confused because I was asked to create an account via an email from OnDemand, however the account was already generated for me by a co-worker...

So, this is not a valid question to ask. I now have access to my account.

Sorry for bothering folks!


author: Keith Kyzivat
body: My above comment answers my own question - it wasn't a valid question to ask!


Tags: account

bitbucket-cloud

cloud

jira-cloud

user
Error when applying 'Additional Fields' in global automation
Asked by ???:

I entered the Customfield ID and Team ID, but an error occurs in the 'Then' condition.

![Check_Customfiled_id.png](https://community.atlassian.com/t5/image/serverpage/image-id/346434iBC2CF527AF7C7683/image-size/large?v=v2&px=999 "Check_Customfiled_id.png")

![Check_TeamID.png](https://community.atlassian.com/t5/image/serverpage/image-id/346436i54828A576A036711/image-size/large?v=v2&px=999 "Check_TeamID.png")

![Issue_Error.png](https://community.atlassian.com/t5/image/serverpage/image-id/346438iAD7E9D26999BADC8/image-size/large?v=v2&px=999 "Issue_Error.png")


Answers:
author: Trudy Claspill
body: Hello [@???](/t5/user/viewprofilepage/user-id/4872621)

What are you trying to accomplish with this rule? It appears that you might be trying to set the Team field in the issue.

If that is correct, are you able to manually edit the Team field through the UI for the issue that triggered this rule? Is the Team field available to be edited in the UI for that issue?

If the field is not available to edit in the UI, then the field needs to be added to the screen for that issue type in order for the Automation rule to edit the field.

I suspect that the Automation rule error is being caused by these lines in your JSON:

![Screenshot 2024-09-09 at 6.58.27?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346443i7038884DF24023F7/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 6.58.27?PM.png")

Can you clarify why you included those lines? I suspect you need to remove those lines.

You also need to change the **customfield_12345** to be **customfield_10401** so that it is referencing the correct ID for your Team custom field.


Tags: cloud

jira-cloud
Server Certificate changed now getting trusted url error
Asked by KP11:

Our MIS group changed the server SSL certificate onn production and we are now getting URL error in Trusted Connection with his URL: [http://wiki.candle.com/plugins/servlet/applinks/auth/conf/config-tabs?direction=INBOUND\&applicationId=87822465-4750-34f0-9b98-4a845136e7e6](http://wiki.candle.com/plugins/servlet/applinks/auth/conf/config-tabs?direction=INBOUND&applicationId=87822465-4750-34f0-9b98-4a845136e7e6 "Follow link")  
Where does Wiki/Conflunce get the application ID in the URL. is it the certificate id in cache? If so how doe we clear it besides the browser?  
We rebuilt the trusted connection in application links but still get system error. This was advised by support in another record.

Clearing browser ssl cache did not change the application id. What else needs to replace the application ID


Answers:
author: C. Faysal
body: agree with alex:

KP11 first off all you need to find out wich JRE your applications (confleunce, jira) are using.

by default boths bring their own JRE (i.e. sth like /opt/atlassian/jira/jre \& /opt/atlassian/confluence/jre)

just simply run a "ps axf\|egrep '(jira\|confluence)'"

which will show you the complete cmd line how the apps are started including JAVA paths.

next you will need to import the new certificate i.e. like this:

keytool -import -alias \<you name it\> -file \<path to certfile\> -keystore /opt/atlassian/jira/jre/lib/security/cacerts

do the same for confluence and restart boths apps for changes to take effect.

i believe this should be it

HINT: i run 3 atlassian apps on one host so i configured all of them to use a centralized (own installation) JAVA version. so only one keystore needs to be updated incase of any certificate change


author: Alex Perez
body: KP11:

cacerts, as far as I know, is a keytore that Java uses to store trusted certs (like the CA). One common solution is importing the SSL certificate that is using your server into the cacerts in the JDK used by confluence. This way, you are telling confluence that this certificate is 100% trusted.


author: Alex Perez
body: Can you check if you "client" app have the new server certificate imported into it's cacerts keystore?

comments: author: KP11
body: There are no certs in the Confluence or Java directories. CACERTS is in Java


author: PeterKoczan
body: Hi,

Not sure if it will help in this case, but you could give it a try to re-initalize the keystore using the JSP mentioned in the following article: <https://confluence.atlassian.com/display/CONFKB/Unable+to+Add+Confluence+as+A+Trusted+Application>

Kind regards,

Peter

comments: author: KP11
body: The doc is for version 3.x we are on 4.3.3


Tags: account

application

application-link
Users are unable to access the JSM portal
Asked by Andr? Felipe Rodrigues Lopes:

Two users in my instance cannot access the Jira Service Management portal. They get to the registration screen but when they get to the final part they cannot access the portal. They were added through the project using the 'Customers' option, including their name and email, but they still cannot view the portal. Another thing is that I do not have access to the user base, so I cannot tell if they have a customer license. What could this error be?


Answers:
author: Henning Stoll
body: Hello andre,

what do you mean you do not have access to the user base. Are you not an admin?

you can also check within the project under customers by typing their email and see if they

were given a customer account. If they were and it doesnt work id suggest deleting the accounts and creating them again (under the assumption they havent created tickets yet).

If you have more questions feel free to ask.

Best regards

Henning

comments: author: Andr? Felipe Rodrigues Lopes
body: Hello, [@Henning Stoll](/t5/user/viewprofilepage/user-id/5523235)   

I don't have access to the instance's org admin, so I can't access the user base to ensure that they are active in the system.  
I've already checked and their names are in 'clients', but it shows that they haven't accessed the instance.  
How do I delete these accounts?


Tags: cloud

jira-cloud
Impact on change of plan
Asked by Webert:

Hello, I hope you are all well.  

I am planning to migrate from the Standard plan to the Free plan, but I need to know if this could cause any impact with loss of information in the projects in production, mainly related to cards, their comments, assignments and logs or if I will only lose the features of the Standard plan (which is obviously expected).  

Thank you in advance.


Answers:
author: Trudy Claspill
body: Hello [@Webert](/t5/user/viewprofilepage/user-id/3949528)

You might find this information helpful. It talks about the functional differences between the Free and non-Free Jira plans.

<https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/>

In the Jira native functionality there should not be any loss of data, but there could be loss of data from third party apps.

comments: author: Webert
body: Thank you very mach!


author: Trudy Claspill
body: You're welcome.

If my response has adequately addressed your question, please consider clicking on the Accept Answer button to mark your post as Solved.


Tags: cloud

jira-cloud
How do I search for all features (Epics) connected to my filtered list of Jira issues? Cascade up
Asked by Sharmi Dev:

Jira project with Features (Epics) and stories/defects/tasks.

I want to be able to see all features connected to the filtered list of jira issues.

example: i filter a list of jira issues delivered for fix version R24.10. I want to get all features associated with that list of Jira issues.


Answers:
author: Trudy Claspill
body: Hello [@Sharmi Dev](/t5/user/viewprofilepage/user-id/5588072)

Welcome to the Atlassian community.

Are you using Jira Cloud or Jira Data Center?

* If you click on the help button near your avatar and select About Jira do you see version information like 9.x.x, for example? If so, that indicates you are using Jira Server/Data Center. Otherwise you are probably using Jira Cloud.

Jira does not provide a native function to let you get the list of parents for a list of issues that is generated from a filter. To get that sort of functionality requires a third party app like ScriptRunner or JQL Tricks. Do you have any such app available in your Jira instance?


Tags: jira-software

jira-unknown-hosting-type

unknown-hosting-type
How can I automate the status change of dependent issues?
Asked by John Helkenn:

I have tasks 1, 2, and 3. 3 is dependent upon 2, which is dependent upon 1.

All three tasks are To Do or In Progress but 1 gets blocked. How do I automate task 2 and three's status change to Blocked and send a notification email?

Thanks!


Answers:
author: Gareth Blake-Coggins
body: [@John Helkenn](/t5/user/viewprofilepage/user-id/5585452)

You should be able to create an automation rule for the project something like the following screen shot should do what you are looking for

![Screenshot 2024-09-09 at 3.18.20?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346419i0CD3F1462DDDFE73/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 3.18.20?PM.png")

![Screenshot 2024-09-09 at 3.19.04?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346423i350D985B4CBACBE0/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 3.19.04?PM.png")![Screenshot 2024-09-09 at 3.19.15?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346424i65C55A16D1DF537F/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 3.19.15?PM.png")![Screenshot 2024-09-09 at 3.19.23?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346426i64CFA4063DFAB414/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 3.19.23?PM.png")

comments: author: John Helkenn
body: ![Screenshot 2024-09-09 191159.png](https://community.atlassian.com/t5/image/serverpage/image-id/346430iD1826716EB71A1C6/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 191159.png")

[@Gareth Blake-Coggins](/t5/user/viewprofilepage/user-id/1329161) Great! Thank you! It worked. Now - not all of my issues are Parent/Child, some are just linked tasks, yet this branch doesn't work. Am I missing something?![Screenshot 2024-09-09 192228.png](https://community.atlassian.com/t5/image/serverpage/image-id/346431i925F03DB466D6ABC/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 192228.png")

![Screenshot 2024-09-09 192308.png](https://community.atlassian.com/t5/image/serverpage/image-id/346432iA6BC9938C670AAD1/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 192308.png")


Tags: automation

cloud

jira-cloud
Paragraph (Rich text) not working
Asked by Bruno Xavier:

Hi everyone,

I am creating a custom field using the Paragraph option, so it can have the same options of the standard "description" (i.e.: Bold, Underlined). But it is bringing as a normal text field.

![Paragraph.PNG](/t5/image/serverpage/image-id/346413i0B99CDCC866D1A75/image-size/large?v=v2&px=999 "Paragraph.PNG")  


Answers:
author: Mikael Sandberg
body: In order to enable the rich text editor for custom paragraph fields you have to go the the field configuration (Project settings \> Fields), locate the new custom field and then change the renderer to be Wiki style.


Tags: cloud

jira-cloud
I would like a workload report that shows 30-45 previous days.
Asked by Patrick Kittle:

I would like a report in Jira Project Management that shows a users workload for the previous 30-45 days. Currently the report shows the last 10 days. I want more data than that.


Answers:
author: Henning Stoll
body: Hello [@Patrick Kittle](/t5/user/viewprofilepage/user-id/5588001) ,

im not a 100 % sure what you mean by report but if you mean filter results then this should do it:

assignee = "the user you want to track" AND created \>= -45d

Hope this helps if you meant something different feel free to let me know.

Best regards

Henning


Tags: cloud

jira-service-management

jira-service-management-cloud
"Failed to retrieve project data"
Asked by Helena Eckardt:

Hello everyone,

We are getting the following message:

"Failed to retrieve project data"  

When trying to access projects setting, an error message appears "something has gone wrong". I have administrative user access, so it is not a permission issue.  

May someone know where the issue comes from?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Whether this issue is specific one project or all projects ?

Are you noticing any error in HAR logs ?


Tags: cloud

jira-cloud
Can't populate a release with issues, Can't create a version to release from board.
Asked by Sara Campbell:

I am unable to add items to a Release. I created the release and nothing displays when I search to add issues. I've tried the Jira ID, description, key words.

I tried to use the Release - Create a Version option for my Ready to Release issues instead, and I get a "Something went wrong. Please refresh and try again" but this has been going on for days.

I have looked all over settings and am at a loss. I was previously able to create and release versions for this Project. What all should I look at?

TIA.


Answers:
author: Lisa Forstberg
body: Hi [@Sara Campbell](/t5/user/viewprofilepage/user-id/5587987) ,

Welcome to the community!

May I ask if you are you on a Company manager or Team managed project?

Is the fix version field visible on the screen but there is nothing in it?

A few screenshots would be good!

br

/Lisa

comments: author: Sara Campbell
body: Lisa,

Thank you!!! The Fix Version field was hidden. Everything works as expected now.

V/r,

Sara


Tags: cloud

jira-cloud
Rest api to update the options for custom dropdown field in a team managed project
Asked by Buzz:

Hi,

Im trying to populate programmatically a dropdown custom field options via the REST API in a team managed project (previously next gen project).

I was unable to make it work for a team managed project. I made it work for a global custom field.

Im working of this endpoint:

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-post>

I'm not sure which context id to use when using a team managed custom field. I tried using "default" as the context id but that doesnt work and i get status code 400.

I tried fetching the context using /rest/api/3/field/{fieldId}/context. but it says field not found. My assumption is that these APIs are for global custom fields and not for team managed projects.

The below api request is working for a **global custom field** - i was able to find the context id via the UI. However, im not sure what is the context id for team managed project

```
curl -v -XPOST -u 'username:token' -H 'Accept: application/json' -H "Content-type: application/json" -d '{

 "options": [

 {

 "disabled": false,

 "value": "Scranton"

 },

 {

 "disabled": true,

 "value": "Manhattan"

 },

 {

 "disabled": false,

 "value": "The Electric City"

 }

 ]

}' 'https://myjira.com/rest/api/3/field/customfield_10146/context/13150/option'
```

Thank you!


Answers:
author: Thomas Opiolka
body: Hi Buzz,

for the app External Data for Jira Fields we use those endpoints in the [Field Options Sync](https://documentation.codefortynine.com/external-data-for-jira-fields/field-options-sync) configuration.

In our [comparison matrix](https://documentation.codefortynine.com/external-data-for-jira-fields/compare-use-cases), we note that team-managed fields cannot be directly targeted, and we suggest using global custom fields as a workaround.

Your perception that these API endpoints are only for global custom fields aligns with our view, although this detail isn't explicitly documented at the endpoint level.

I hope this helps.

Thomas


Tags: cloud

jira-cloud

rest-api
Grant Test Execute Permission
Asked by Vara Prasad:

Grant Test Execute Permission .where should we have to provide a permissions to the user


Answers:
author: Florian Bonniec
body: HI [@Vara Prasad](/t5/user/viewprofilepage/user-id/5103471)

Are you using Cloud or Data Center ?

Are you using Xray for JIRA ? If it's the case in the App configuration in the Miscellaneous section you can restrict execution to assignee or disable that option.

Regards


Tags: jira-unknown-hosting-type

unknown-hosting-type