youngmon/atlassian-qna huggingface dataset:
How long does it take to update the reset password ?
Asked by Manjunath Patil:

How long does it take to update the reset password ?


Answers:
author: Dave Mathijs
body: Hello [@Manjunath Patil](/t5/user/viewprofilepage/user-id/5254360) welcome to the Atlassian Community!

After you request to reset your password, we'll send you an email with a recovery link with the subject line **Reset your Atlassian password.** You should receive this email within 10 minutes. If not:

1. Check that you've entered your email address correctly and that it's for an existing Atlassian account. Contact your organization's admin if you're unsure of what email address to use.

2. Check your spam folder for an email from noreply+XXXXXXXXX@am.atlassian.com.

3. Try using the **Resend recovery link** button.

4. Contact your email administrator to check that emails from @am.atlassian.com are not being blocked.

If you have a managed account -- for example, if your organization uses Google or Microsoft to help you log in -- you may not be able to use our password reset link. You'll need to reset the account password for your single sign-on provider (for example, Google or Microsoft etc) instead or contact your organization admin if you're still having trouble logging in.

comments: author: Manjunath Patil
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) , Thanks for the replay.

I have successfully reset the Atlassian password, Able to login too using the new password.

But The issue is GIT, jFrog, Jenkins applications are not recognizing my credentials from CROWD.


author: Dave Mathijs
body: Hi [@Manjunath Patil](/t5/user/viewprofilepage/user-id/5254360) that is a totally different question. I would suggest to create a new question for GIT specifically.

Thanks for clicking the Accept answer button as your Atlassian account password is now reset.
Crowd Clustering not showing both nodes
Asked by aerochaz:

I'm trying to set up crowd clustering. I think I have it set up. However, it only shows both nodes when one node is offline and the other is still online. When the second node comes back online again, only one node is shown (the active one). Is this how it is supposed to be? Jira clustering shows all active nodes at the same time. Is crowd supposed to show all active nodes at the same time as well? If so, how do I fix it to where both are shown.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@aerochaz](/t5/user/viewprofilepage/user-id/5228256) and welcome,

currently, on crowd side, when a node goes offline it is removed form the list (on jira side it remains visible in the list with status offline). It is a different management.

Fabio

comments: author: aerochaz
body: Thank you. I'm specifically wondering why I cannot view both nodes when they both are online. I can only view both when one goes offline and the other is online. It will show both temporarily and be removed like you said, but when they are both online, it doesn't show both online at the same time like on the Jira side.
Single Crowd directory for both Jira and Confluence.
Asked by Jakob KN:

Hello folks!

We're looking into adding Crowd as a single point of authentication and SSO for Jira and Confluence. And, to be able to manage group memberships for both Jira and Confluence directly in Crowd going forwards.

I'm considering adding a single directory in Crowd, called "Atlassian-users" which will authenticate for both Jira and Confluence.

We've got existing users and groups in both Confluence and Jira, the majority of users and groups are identical between the two, but there are a number of users and groups which only exist in Jira/Confluence.   
Eventually, the groups will be streamlined to be the same on systems, but that's a rather large undertaking and adding Crowd takes priority over that.

In relation to this, i have a few questions:

1) If i import Users and groups first from Confluence and then from Jira, I assume that duplicate users/groups will not exist twice in the "Atlassian-users" directory?

2) Groups and users that only exist in Jira will only be created in the "Atlassian-users" directory, but not directly in Confluence?  
(and vice versa for groups/users only existing Confluence)

3) Is this a viable approach, or is it better to have a two separate directories in Crowd, for Jira and Confluence?

We're on Data Center for both Jira, Confluence and Crowd.

Any answers, tips or advice is much appreciated.  
Thanks in advance!


Answers:
author: Arnav Ghatage
body: Hello Jakob!

I'd be happy to help with your questions regarding using Crowd as a single point of authentication and SSO for Jira and Confluence.

**1) If i import Users and groups first from Confluence and then from Jira, I assume that duplicate users/groups will not exist twice in the "Atlassian-users" directory?**

\>\> If you import users and groups from Confluence and then from Jira into the "Atlassian-users" directory in Crowd, any duplicate users or groups should not exist twice in the directory. Crowd should recognize and merge the duplicate entries during the import process.

**2) Groups and users that only exist in Jira will only be created in the "Atlassian-users" directory, but not directly in Confluence?**   
**(and vice versa for groups/users only existing Confluence)**

That's correct, but as you've synced the Crowd directory to confluence and jira, all the users synced in the Crowd directory will be visible in Jira and Confluence.

**3) Is this a viable approach, or is it better to have a two separate directories in Crowd, for Jira and Confluence?**

Using a single directory in Crowd for both Jira and Confluence is a viable approach and is actually recommended by Atlassian. It simplifies user management and allows for centralized control over authentication and authorization across the two systems. However, it's important to ensure that the user and group data is kept in sync between Jira and Confluence to avoid any issues.

I hope this helps! Let me know if you have any further questions or concerns.

**P.S - I work for miniOrange, the exclusive Crowd SSO vendor on the Atlassian Marketplace**   

Thanks,

**Arnav Ghatage**


Tags: server
Retrieving all customers (including private email)
Asked by gijs_kruize:

Dear Community,  

I have been tasked to automate creation of customers in our Service Desk Management.  

After some research I started using the Servicedesk API from which i can correctly all customers of our servicedesks. The only problem there is is that some emailAdress fields are empty since these users have their email visability on **only me and admins**.

After making the same user that is used as credentials for the Servicedesk API Organization admin on the organization SDM lives on. I still could not see users' emailAdress (and yes i have verified that this user can see all users' email adresses under **atlassian admin \> organization \> directory** )  

I have tried all admin API's but i never succeseeded in getting the users via atlassian admin.  

So my final question is, is there a way to make all email adresses visable in the Servicedesk API? **or** what endpoint can i use to get the users from the Admin API  

Thanks in advance


Answers:
author: Vijay Dadi
body: Hello [@gijs_kruize](/t5/user/viewprofilepage/user-id/5601275) ,

You can search the Atlassian user using the api

<http://xxx.atlassian.net/rest/api/user/search?query={{emaill> address}.

Hope this helps,

Vijay

comments: author: gijs_kruize
body: The whole point is that i am not able to get a **List of users including email adresses**from the admin api. I also cannot search on email since i cannot retrieve the email adresses via the servicedesk api


Tags: administration

cloud

jira-service-management

jira-service-management-cloud
How to prevent agents from adding new customers?
Asked by Serkan G?ltepe:

In Jira Service Desk, when an agent creates an issue on behalf of a customer in the customer portal, and if the customer doesn't exist as a user, it shows an option like "Add new customer xxx[@XXXX](/t5/user/viewprofilepage/user-id/3340408).com."

How can I prevent agents from adding new customers? I want them to create issues on behalf of a customer only if the customer already exists as a user. Is there a way to prevent this?

![Add New Customer.png](/t5/image/serverpage/image-id/349184i93A6B6CE2235B744/image-size/large?v=v2&px=999 "Add New Customer.png")


Answers:
author: Ollie Guan
body: Hi [@Serkan G?ltepe](/t5/user/viewprofilepage/user-id/5097825) ,

Vote for this issue <https://jira.atlassian.com/browse/JSDCLOUD-4088>

Also you can find some alternatives in the comments.


Tags: cloud

jira-service-management

jira-service-management-cloud
JIRA Service Portal Login Redirects to JIRA Project Page
Asked by Vinoth Senthilvel:

Dear Community,

We have JIRA service management portal to create tickets for our users(customers). For some reason couple of our users when they try to login the JIRA redirecting them to JIRA login page then it shows access denied message "No Access". but when i see in the customer list the users is already existing and active.

![image (2).png](/t5/image/serverpage/image-id/349164i303757AA2B8F7E0D/image-size/large?v=v2&px=999 "image (2).png")


Answers:
author: Umut Ekin AL
body: Hello [@Vinoth Senthilvel](/t5/user/viewprofilepage/user-id/5601107) ,

you might control permission scheme the projects.

Also give one person an extra role is already in the permissions to testing the problem. If it is the problem you should edit permission scheme.  

<br />

Hope it helps!

Umut


Tags: cloud

jira-service-management

jira-service-management-cloud
We are getting charged in monthly billing for JSM as we haven't using it.
Asked by Shaikh Abdul Rehman:

We are getting charged in monthly billing for JSM as we haven't using it. As i am using standard version of Jira with monthly billing plan.   

This month bill generated included JSM subsrciption in it, how to resolve this ?


Answers:
author: Rilwan Ahmed
body: Hi [@Shaikh Abdul Rehman](/t5/user/viewprofilepage/user-id/5471218) ,

1. Go to product details and see if there is active subscription for JSM. i.e. go to <https://admin.atlassian.com/> and see how many users are active in JSM.
2. If you had used JSM before and now if you are not using, then first you need to unsubscribe from JSM. Details in <https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/>
3. Raise a ticket with Atlassian if you feel you are wrongly billed in <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/> **OR** <https://support.atlassian.com/contact/#/>

comments: author: Shaikh Abdul Rehman
body: [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) Thanks for the quick response. Noted i will follow on the same.


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
assets edit service missing service relationships
Asked by Tom Mikelin:

Hi,

In cloud JSM Assets unable to edit service relationships.

Screenshots attached. Regards, Tom

![Screenshot 2024-09-25 135301.png](/t5/image/serverpage/image-id/349146i12BE5BD6EEE178B1/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 135301.png")![Screenshot 2024-09-25 135329.png](/t5/image/serverpage/image-id/349147iD9529CED5932DCCA/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 135329.png")![Screenshot 2024-09-25 135339.png](/t5/image/serverpage/image-id/349148iC4E418957F932B16/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 135339.png")


Answers:
author: Mark Higgins
body: Hi [@Tom Mikelin](/t5/user/viewprofilepage/user-id/5298102)

If you go to a project and Select Services do you see something similar to

![Screenshot 2024-09-25 150812.png](https://community.atlassian.com/t5/image/serverpage/image-id/349154i5CE1D926F0710D27/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 150812.png")

If I select Customer Support it opens up to be:

![Screenshot 2024-09-25 150724.png](https://community.atlassian.com/t5/image/serverpage/image-id/349155i39B383F3E6E81807/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 150724.png")

From here you can add/remove the Service relationship.

Hope that helps

Mark


Tags: cloud

jira-service-management

jira-service-management-cloud
How to adjust the height of a textarea by ScriptRunner Behaviour?
Asked by yanchiu_octopus_com_hk:

Hi there,

I want to make one of textarea (not all textarea) shorter, can it be set in Behaviour in ScriptRunner


Answers:
author: yanchiu_octopus_com_hk
body: ![1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/349129iD655203BB3D6C3F5/image-size/large?v=v2&px=999 "1.JPG")


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server
JSM and Jira project -reportin system that allows us to understand the overall impact of each enhanc
Asked by Danielle David:

I'm seeking assistance with managing our enhancements across our Finance division. Currently, we have a central project that encompasses all our enhancement requests this is a **JSM service** **Project** . Once an enhancement is approved, the corresponding ticket is duplicated and transferred to a specific **Jira Project** project based on the nature of the enhancement. For instance, enhancements related to taxation issues are moved into the Tax project as an epic, to which we then add associated tasks and stories.

Our goal is to establish a reporting system that allows us to understand the overall impact of each enhancement. Specifically, we want to track the number of epics generated per enhancement, as well as the subsequent stories and tasks created within those epics.

Could you please advise if there's a way to report on these upstream and downstream flows accurately and efficiently?


Answers:
author: Alex Ortiz
body: ![Screenshot 2024-09-24 at 6.24.57?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349131iC3C3F6D32B7DCEE0/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 at 6.24.57?PM.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Looking to have a form generated in Jira Service Management automate to a Scrum Porject.
Asked by John Voita:

I am looking for assistance with the following scenario:

I have a form the is visible to users via a JSM portal. When the user clicks, "Submit", it generates a ticket. I have automated for that ticket to clone into a Scrum project, as that is the team that will then process the request. Automation also includes deleting the ticket in the JSM project.

The challenge I'm having is that when the cloning occurs, the completed form does not migrate with the automation. Essentially, the new ticket is created, but the form is not present, so it is just a ticket.

How do I automate the moving of the form?


Answers:
author: Camilo Galleguillos
body: Hi, John!

Forms data from Jira Service Management cannot be moved or copied to other projects. There would be two options to access the form data:

* **Don't delete the JSM issue, and link it to the JSW Scrum issue**   
  This would allow the Scrum project users to access the data from the form without needing extra steps. Note that JSW users won't need to have a JSM license as long as they don't need to post comment replies to the customer.
* **Generate a PDF export of the form data and attach it to the JSW Scrum issue**   
  Check [this community article](https://community.atlassian.com/t5/Jira-Service-Management/Clone-a-ticket-and-form-to-another-project/qaq-p/2309180) describing a process to automatically attach the form data as PDF.

Best,

|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-374382860} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

jira-service-management

jira-service-management-cloud
Google Sheets integration - missing issue
Asked by Adolfo Mendez:

Hello,

I have created several Google Sheets reports based on the Jira Cloud for Sheets extension/add-on for a while, without any trouble.

Today, I found that one of the reports failed to import one of the records/issues. It basically skipped that particular issue for unknown reasons.

I tried to build the report again, from scratch, using the Basic, JQL and Filter import types, and all of them failed to import that particular record. In the Jira filter it does show correctly. I have also examined the issue and found nothing that makes it different from others.

Could it be that the issue is corrupted somehow? What else could be causing this inconsistency?


Answers:
author: MobilityStream
body: Hi [@Adolfo Mendez](/t5/user/viewprofilepage/user-id/5600807) ,

Unfortunately I don't have an answer for you. Jira Cloud for Sheets is notoriously unreliable. The user community is full of post by users that lose connectivity, see frequent errors, experience various data issues (duplication, missing data, etc.). At this point it is basically unsupported (background [here](https://mobilitystream.com/why-move-from-free-app-jira-cloud-for-sheets-to-paid-google-sheets-integration/)).

If reliable exports are important to you, we recommend to try our [Google Sheet Integration](https://marketplace.atlassian.com/apps/1216313/google-sheets-integration) add-on. It works fundamentally different by exporting directly out of Jira via API calls. It is much more reliable and used by the largest organizations. Exports can be one-time, scheduled, or real-time You can also export much richer data to create more sophisticated reports (Assets, Changelogs, Projects, Sprints, Users, Time-in-Status, etc.). Everything directly controlled within Jira. Give it a try.

Kind regards,

The Mobility Team


Tags: cloud

jira-service-management

jira-service-management-cloud
Need help with Show Field in Confiform
Asked by Kritika Buttan:

I am working on Show field which is validated from the drop down value.

If Request Type = New Feature Request, then Feature Request field should appear.

*** ** * ** ***

![Jira.png](/t5/image/serverpage/image-id/349104iA6EBA46B7CC327DD/image-size/large?v=v2&px=999 "Jira.png")


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Kritika Buttan](/t5/user/viewprofilepage/user-id/5507896)

Set the condition to be either

```
TypeOfWork:10
```

or

```
TypeOfWork.label:New Feature Request
```

Fields and functions in ConfiForms are case sensitive

Alex

comments: author: Kritika Buttan
body: It worked. Thanks


author: Vijay Dadi
body: Hello [@Kritika Buttan](/t5/user/viewprofilepage/user-id/5507896) ,

If you have not tried the forms in JSM, i suggest you take a look at it. They provide the capability to show/hide fields depending the field value selection and this really helps you to build your portal request types. You can find more information on forms on this documentation. Hope this helps.

Regards,

Vijay

[Use forms in Jira Service Management \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/)

comments: author: Kritika Buttan
body: Sorry, this is for Confluence as Confiform not in Jira.


Tags: addon-com.vertuna.confluence.plugins.confiforms

cloud

confiforms

jira-service-management

jira-service-management-cloud
Automation: Need to count words across fields and total amount notated in another field
Asked by Caressa DeQuardo:

Goal: create an automation to count the amount of times the word "yes" has been selected across custom drop-down fields in an issue and inputting the total amount of the word "yes" into another custom number field on the same issue.

++Context:++

* I have confirmed that the custom field ids I am mentioning in my smart value equation are accurate
* all the custom fields apart of this automation have been confirmed to exist on the issue
* the dropdown field options are "Yes" or "No"

* I have changed the smart value equation many times but continue to hit a similar error message in the automation audit log it states *"Error rendering smart-values when executing this rule: Missing parameter(s) for operator +u: + + +"* when I was utilizing "*.match()*" in my equation
* I also attempted a direct value comparison and that returned similar errors.

![Yes count auto image.png](/t5/image/serverpage/image-id/349078iB2551DD5502CF1C7/image-size/large?v=v2&px=999 "Yes count auto image.png")

Here is the most recent version of my smart value equation that's experiencing errors.

{{#=}} ({{issue.customfield_10630.value == "Yes" ? 1 : 0}} + {{issue.customfield_10633.value == "Yes" ? 1 : 0}} + {{issue.customfield_10631.value == "Yes" ? 1 : 0}} + {{issue.customfield_10632.value == "Yes" ? 1 : 0}}) {{/}}


Answers:
author: Vijay Dadi
body: Hello [@Caressa DeQuardo](/t5/user/viewprofilepage/user-id/5461641) ,

You can use the trigger "Value Changed" and provide all the field which are eligible for this requirement.

When "Yes" is selected for any of the selected field, you can have a counter defined on another field, increment it by 1 and if selected as "No", decrement it by 1.

By this, you can have the actual count of Yes selected for all the available fields with such option. Hops this helps.

Regards,

Vijay


Tags: cloud

jira-service-management

jira-service-management-cloud
Can the automation option to send an email parse a user input that is multiple email addresses?
Asked by Ryan Bullock:

One of our teams has a need to email to an external client. The clients are not customers of our Jira site and maybe be multiple emails to send to at once. I'd like to avoid adding all these various users as customers of the project and having to share the issues with them in order to just send one email.

I am trying to create an automation that is manually triggered from the issue and prompts the user for an email address. I place this smart value into the 'to" field on the send email automation option. When entering one email address, it works great, however, I cannot seem to get it to accept multiple emails. I've tried various formats of entering the addresses, but it always fails, like it can't parse them.

Is there anyone to get this to work to manually send an email to multiple addresses directly from the issue?


Answers:
author: David Freitez
body: Hi [@Ryan Bullock](/t5/user/viewprofilepage/user-id/4343687) ,

I tested creating an automation rule that prompted a short text field type variable and added the emails separated by a comma and it worked.

I am attaching screenshots of the rule so you can compare.

![AutomationRule2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349083i3E836A465DA61A3F/image-size/large?v=v2&px=999 "AutomationRule2.PNG")![AutomationRule3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349084iBA030F72722F77F0/image-size/large?v=v2&px=999 "AutomationRule3.PNG")![AutomationRule4.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349085i5923A21FCCD939E1/image-size/large?v=v2&px=999 "AutomationRule4.PNG")

Let me know if you have any follow up questions, hopefully my answer helps you so you can achieve what you are trying to achieve.

Kind regards,  
David  
ServiceRocket

comments: author: Ryan Bullock
body: Oh geez, I had the paragraph field type selected and switching to short text worked. Thank you!


Tags: automation

cloud

email

jira-service-management

jira-service-management-cloud