youngmon/atlassian-qna huggingface dataset:
unable to add new subtask issue types in team managed projects
Asked by Kushal Satrasala:

Unable to add new subtask issue types in team managed projects. At this level we just have a subtask - we wanted to create subtasks as defects etc. are there any workaround this is team management projects


Answers:
author: Manav Shah
body: Hey [@Kushal Satrasala](/t5/user/viewprofilepage/user-id/4634966) ! So, team manager projects have a bit of limitations on how to can change issue types and stuff. If it is possible try to switch to company managed project, or if that is not possible try using labels. For example, you can use "Defects" as a label for all tickets regarding defects.

comments: author: Kushal Satrasala
body: Would it be possible to switch back to company managed and add the defects sub task and then switch back to team manager managed projects?


author: Manav Shah
body: once a project is created, we can't change the project type. need to create new


Tags: cloud

jira-cloud
How to sort Child Issues on Parent card in oldest to newest date?
Asked by Mireya Cintora:

Is there any way to organize child issues by anything other than what is provided using some sort of automation?

The summary field on our child issues is strictly for dates, so I would be nice for the 50+ child issues could auto list by oldest to newest date.

![Screenshot 2024-07-18 112617.png](https://community.atlassian.com/t5/image/serverpage/image-id/336450iC477919FFF79AE2D/image-size/large?v=v2&px=999 "Screenshot 2024-07-18 112617.png")


Answers:
author: Matt Parks
body: By default (at least in Data Center), the sub-tasks are ordered by create date, so the earliest created subtask will show up at the top of the list.

There was an outstanding request to provide more options for sorting, but it appears that Atlassian has decided that they will not do this: <https://jira.atlassian.com/browse/JRACLOUD-8053>


Tags: cloud

jira-service-management

jira-service-management-cloud
Issues not showing and many 404 errors
Asked by Francisco:

Hi everyone!

I'm trying to access all my boards in Jira cloud, and I can only see the project's settings, the issues are not appearing.

When I check the browser console, I see many 404 errors calls from the API like these:

<https://austercym.atlassian.net/rest/api/3/mypreferences?key=gic-smart-fields-feature> 404 (Not Found)

<https://austercym.atlassian.net/rest/api/3/mypreferences?key=jira.its.changeboarding.preferences> 404 (Not Found)

This is happening to me, and other users from many computers.

I'll appreciate any help!


Answers:
author: Nicolas Grossi
body: [@Francisco](/t5/user/viewprofilepage/user-id/4632114) Do you have an active license ?

Nicolas

comments: author: Francisco
body: We used to pay Jira a few years ago, and we started using the free plan but we notice this issue this week. Where can I check the licence you mentioned?


Tags: cloud

jira-cloud
Loss of functionality when searching for issues by epic
Asked by Justin Freeze:

I really dislike how the recent epic -\> parent transition has made it much more difficult to search for issues linked to a specific epic from the Issues view. Previously, it was easy to add the Epic Link search criterion and type the name of your desired epic; the list of available epics to pick from (based on the given name) would be limited to Epic-type issues.

Now, it appears that the only way to search for issues by epic is to add the Parent criterion. However, when searching for Parents by name, issues of any type from any project are returned in the results of available Parent filter options. This is a horrible user experience and a big step backwards in the usefulness of Issue searches.


Answers:
author: Trudy Claspill
body: Hello [@Justin Freeze](/t5/user/viewprofilepage/user-id/5484580)

Welcome to the Atlassian community.

(I love the avatar you chose!)

You might want to make sure you get that feedback directly to Atlassian by using the Feedback option within Jira.

![Screenshot 2024-07-19 at 2.05.09?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336788i6427CC33D4E0753D/image-size/large?v=v2&px=999 "Screenshot 2024-07-19 at 2.05.09?PM.png")

comments: author: Justin Freeze
body: Thanks, I've already done that. Also posted it here in case others are likewise annoyed by the change.


Tags: cloud

jira-cloud
Quitar en Jira el tipo de proyecto preestablecido
Asked by Gabriela Zerda:

Tengo preestablecido en Jira el tipo de proyecto gestionado por equipos y no aparece la opci?n en color de gestionado por empresa para cambiar un nuevo proyecto?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Any changes performed on company managed project will not affect Team managed project. Let us know what do you want to change on Team managed project ?


Tags: cloud

jira-cloud
What are the proper steps to switch schemes and workflows in an active project?
Asked by Claudia Dimick:

Hello!

I am a very new Jira Admin at my company. Recently I have been learning how to build out the backend of a company managed project -- all schemes, workflows, etc. I built out everything for this project in my sandbox environment first and it all seemed to work. I built out all schemes and workflows in production, assigned the schemes, but not the workflows (yet) to the active project, and all of the issues in the project became unassigned. So I switched it all back to previous settings and that fixed the problem.

So my questions are: 1) Why did this happen? I'm sure there's a simple explanation. And, 2) Could someone give me the steps that I need to take when I do this sort of configuration change to active company-managed projects in the future? Do I need to make sure I change everything all at once including workflows? I want to make sure that when I switch everything again, including workflows, the issues don't become reassigned from users again.


Answers:
author: Seon Shakespeare
body: Hi [@Claudia Dimick](/t5/user/viewprofilepage/user-id/5482726),

Welcome to the Jira admin club! Awesome that you're learning and using a sandbox - that's a great start!

The issue you ran into with issues becoming unassigned when you changed schemes can happen if the new permission scheme or workflow scheme conflicts with existing assignments.

Here are some examples:

* **Permission Scheme:** Let's say your old permission scheme allowed anyone in the "developers" group to be assigned to issues. But your new scheme only lets project admins be assigned. When you switch schemes, any issues assigned to developers who aren't project admins might become unassigned.

* **Workflow Scheme:** Imagine your old workflow had a status called "In Progress" where anyone could be assigned. Your new workflow replaces "In Progress" with two new statuses: "Technical Review" (only developers can be assigned) and "Design Review" (only designers can be assigned). If an issue was "In Progress" and assigned to someone who's neither a developer nor a designer, it might become unassigned when the new workflow is applied.

Here's the approach I generally take for changes:

1. Plan and test thoroughly in a sandbox environment.
2. Think about how the schemes I'm changing might affect each other.
3. Minimise disruption by making small, iterative changes or rolling them out gradually.

This free learning path from Atlassian University is a great resource too: <https://university.atlassian.com/student/path/1928323-streamline-projects-across-jira-with-shared-configurations>

Hope this helps!


Tags: cloud

company-managed-projects

jira-cloud

projects

schemes

workflows
Is it possible to sync 2 Jira issue types?
Asked by Alexandra Kavaleryan:

Hello there! I have just started using Asana with our Jira projects. It looks quite useful, but it also seems that I can sync only one issue type?  
We have several issue types we need to transfer to Asana, but in the settings I can set up only one. It works fine, I was able to transfer all issues form this issue type, but there is at least one more I need. I tried to use rules and copy the settings used to transfer the first issue type (which worked fine), but that didn't work - the Jira issue got transferred to Asana without any information, just the link   
Is there a way to resolve this without other apps?  


Answers:
author: Shawn Doyle - ReleaseTEAM
body: What tool are you using to sync?

comments: author: Alexandra Kavaleryan
body: I did not use any other tool, only integrated Jira to Asana


Tags: cloud

jira-cloud
What is the impact of a deleting a user from AD
Asked by Lewis Tanguhwar:

What happens if a user is deleted from AD, does this user gets deleted in Jira as well?


Answers:
author: Nicolas Grossi
body: [@Lewis Tanguhwar](/t5/user/viewprofilepage/user-id/5074913) You might take a look at this thread:<https://confluence.atlassian.com/jirakb/ldap-user-deletion-effect-in-jira-user-base-1157473759.html>

Nicolas

comments: author: Lewis Tanguhwar
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)   

Thanks,   
however this doc refers to Server/DC I can take 1 or 2 things from here as well though.  
I forgot to add that this is for a Cloud instance where Atlassian Access is in use meaning that the users are managed account as well as synced from AD.  
Su


author: Bibek Behera
body: [@Lewis Tanguhwar](/t5/user/viewprofilepage/user-id/5074913) I haven't come across this scenario in my experience, but I would bet on the user account not being deleted as that will completely remove the historical data associated with the user.

Watching this thread!

-Bibek

comments: author: Lewis Tanguhwar
body: Thank you for you insight [@Bibek Behera](/t5/user/viewprofilepage/user-id/510396)


Tags: cloud

jira-cloud
Premium free trial not working
Asked by Lucy Jerram:

HI I'd like to try the premium free trial, especially to try the calendar view of my projects. But when I click on the trial button I don't get any possibliity of signing up. It goes straight to my account and when I go to try the Calendar view, it just suggests I try Premium...so I'm going round in a loop. Help please!


Answers:
author: Brant Schroeder
body: [@Lucy Jerram](/t5/user/viewprofilepage/user-id/5398391) welcome to the Atlassian community

I would suggest submitting a support issue here: <https://trello.com/contact#/>


Tags: team-calendars-for-confluence

upgrade
open boards
Asked by Karin geenen:

I have a free account, had created a number of boards and have been using them for several months and suddenly all the boards are closed. I can't reopen signs. Can anyone help me on how to get my plates reopened? Thank you in advance.

![Afbeelding van WhatsApp op 2024-01-04 om 11.46.08_af96a059.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/298869i64D6F26AE7AC5981/image-size/large?v=v2&px=999 "Afbeelding van WhatsApp op 2024-01-04 om 11.46.08_af96a059.jpg")

greetz Karin


Answers:
author: Lars Maehlmann
body: Hello Karin,  
Welcome to the community, and happy new year. I haven't run into this kind of problem, but I might have two ideas I like to share:

The first is not mine, but it may help. In this question, someone described the same issue:

* <https://community.atlassian.com/t5/Trello-questions/Re-opening-Boards-error/qaq-p/2501769>

They ran Trello on their phone and reopened it through the phone. It sounds a bit off, but when it helps :-)

The second one is about the license. As a free plan, you can create 10 Boards; afterward, you need a professional version that costs money. In your case, you automatically used the professional trial. After the period ends, you are blocked out of your boards.

These are my 2 Cents wondering if it helps, but maybe you can check your workspace license and count the number of boards you have.  

Please let me know if it worked or you have comments and further questions.  

Cheers,

Lars
last payment
Asked by nawrotek:

last email.

Cze??, nawrotek! {#toc-hId--407951621}
--------------------------------------

Dzi?kujemy za dokonanie p?atno?ci! Cieszymy si?, ?e jeste?my cz??ci? Twoich plan?w, projekt?w i Twojego zespo?u.

Stan Twojego konta Trello jest ju? aktualny. Obci??yli?my kart? kredytow? o numerze ko?cz?cym si? cyframi 2837 kwot? 176,05 US$.

**Twoje potwierdzenie zosta?o za??czone poni?ej**

Je?li jeste? administratorem i chcesz zobaczy? swoje konto, mo?esz skorzysta? z odno?nika:

I no accept this payment i pay 60 ust per year.


Answers:
author: Beverley
body: Hi Nawrotek - welcome to the community!

We don't support billing issues over in Community, however, I can see you have an open support ticket with the team, so it will be best to continue your communication with them as they'll be best placed to help you.


Tags: language-pl
E-Mail notification via automation with missing info about origin
Asked by Lutz Wilde:

Hello everyone -- have a good year 2024!

I made an automation in our Trello-Boards which sends an e-mail-notification to special persons in case, that a checklist-item is checked as ?done" (a direct mail, not a notfication about an automatically generated comment on the card).

This automation is working, but the receivers of the mail cannot see, from which card this message is sent. They can only find out, from which Board the message is coming. Does anyone has a hint for me to make this automation useful?

Greeting from Lutz from Berlin


Answers:
author: Alina Kurishko
body: Hi Lutz,

Thanks for raising this question!

I'd suggest you add some Automation variables to the message body. For example, you can use this markdown syntax to add a hyperlink to the card, where a checklist item was checked:

```
 [{cardname}]({cardlink})
```

This article provides more information on how to use Automation variables: <https://support.atlassian.com/trello/docs/butler-variables/>

Hope this information helps! ?

Alina \| The Trello Team

comments: author: Lutz Wilde
body: Thanks, Alina! That was helpful!! Greeting from Lutz


Tags: butler

checklist

email

notification
why there is issue with synchronizing Trello card to apple calendar?
Asked by ??? ?????:

this question already been asked for several times wht there isn't Nan update?

1.

<https://community.atlassian.com/t5/Trello-questions/Changing-the-duration-of-a-card-in-Apple-calender/qaq-p/1710584>

2.

<https://community.atlassian.com/t5/Trello-questions/Changing-the-duration-of-a-deadline-in-Apple-calender/qaq-p/830291?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVkX2F0IjoxNjIyNTMwNDkwNTE4fQ%3D%3D>


Answers:
author: Alina Kurishko
body: Hi there,

Welcome to the Atlassian Community! ?

Sadly, the iCalendar sync for Trello still doesn't show the start date or the duration of an event.

As you might've already guessed, we do have it as an open feature request for the product team to consider! I'll add you as an official "+1" in support of this.

Our team is aware of this issue, but there are currently many other projects they're prioritizing. I understand this may not be the answer you hoped for, but I hope this brings a little more clarity to the matter.

Alina \| The Trello Team


Tags: calendar
how to connect card member details through API Key?
Asked by Nipuni thakshila Gunasinghe:

I connected trello board with bubble.io using API KEY. It shows all card details like card's name , card's description ... but without card member name? why is that how can I solve it?


Answers:
author: Alina Kurishko
body: Hi Nipuni,

Welcome to the Atlassian Community! ?

I'm afraid I don't have any information on how bubble.io integration with Trello works or what you'd need to do to make it work, but here's the sample API request to get card members' details: <https://developer.atlassian.com/cloud/trello/rest/api-group-cards/#api-cards-id-members-get>

If this doesn't help, I'd suggest you reach out to the team that created this integration.

Otherwise, it would be a nice idea to share this question with our developer community. We have a number of Trello Engineers who are active there, and they'd be happy to give some guidance for more advanced topics: <https://community.developer.atlassian.com/c/trello>

Hope this information helps!

Alina \| The Trello Team
Accidentally I start premium free trial in my account.
Asked by Mahbubar Rahman:

I am using Trello Free version. and It's sufficient for our project. But few days ago I accidentally Start premium trial version. Now My question is when my premium trial will end after that my all activities and created board so many task will exist or will permanently remove from trello?


Answers:
author: Alina Kurishko
body: Hi Mahbubar,

Welcome to the Atlassian Community! ?

If you've already created more than 10 boards, those exceeding the limitation will be closed. But you'll be able to reopen them into another free Workspace.

Also, if you use any of the paid features and save some data in it, this data will disappear along with the feature (for example, Custom fields, advanced checklists, etc.).

Other than that, your activity history and created cards won't be affected.

Hope this information helps!

Alina \| The Trello Team

comments: author: Mahbubar Rahman
body: Thank you so much Alina
How do I add a new Workspace on iOS?
Asked by Vstar Tesla:

An older article described using the create button, which is no longer present, at least in the iOS version. There is a plus instead. The create sections has boards and cards, but no workspaces. I can't find it anywhere but it seems like the system is designed to be able to add new workspaces. Is this a paid or non-iOS feature?


Answers:
author: Alina Kurishko
body: Hi,

Welcome to the Atlassian Community! ?

Right now, it's not possible to create new Workspaces in the mobile apps for Trello, so for now, you'll need to log into Trello from a mobile browser to create a new Workspace by following the steps on this page: <https://help.trello.com/article/705-creating-a-new-workspace>

I've passed your interest in creating workspaces via the mobile app onto our team for consideration - please let me know if there are any other details you'd like me to share with them.

If you are curious about how our team decides which requests we work on, we have published a blog post with detailed information on this process here: <https://blog.trello.com/feature>-requests-unite-support-and-product

Alina \| The Trello Team
Checklist creation - new checklist in card should be on top
Asked by pipsa mankinen:

Is there a setting where I could define that any new checklists created on one card would appear on top and not on the bottom.

I typically have cards during one year where towards the end of the year I have let's say 6-10 checklists with different number of items.

When I create new checklist during the year it is moved to the bottom of the list of all the checklists and I need to go and drag it to the top.

also function / button script that would do the same by pushing a button could be useful.

any suggestions how to handle this?


Answers:
author: pipsa mankinen
body: ok, I fixed this with Butler :)

comments: author: Carl Ditzler
body: Yes, Butler can do it. Here's the rule:  

when checklist "Checklist name" is added to a card by me, move the card to the top of the list


author: Irina Costara
body: Hello,

This moves the Card to the top of the list.

Please advise how to make the New Cheklists inside of the Cards to appear at the top not the bottom? Dragging them up is difficult if there are many checklists. Thanks.


author: pipsa mankinen
body: as said earlier you can do this with Butler


author: Irina Costara
body: Could you please post a screenshot of this rule? For the life of me I can't figure it out. I see the rules only for sorting the Cards but not the Checklists in every Card.


author: pipsa mankinen
body: ![buttler_checklist.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/327205iD8CC2546A77C48A9/image-size/large?v=v2&px=999 "buttler_checklist.jpg")


Tags: checklist
premium account. Invited a team member. How does she create her own account? I'm lost!
Asked by Deb Guimond Heart:

I have gone into her email and o her computer and trying to create an account for her and I cannot figure out how. Currently she cannot change her profile image or reply to messages, they all look like they are coming from me. HELP!!!


Answers:
author: Lars Maehlmann
body: Hello Deb,

Welcome to the community. I may have misunderstood you. You would like to create an account for your friend so that she can use Trello in your premium workspace.

In my opinion, she can sign in to Trello through

* <https://id.atlassian.com> - there, she can use her Gmail, Microsoft, Apple, or Slack ID to create an Atlassian Account (Trello belongs to Atlassian). Although it is possible to create an account on this page. You would need a name, email address, and password. Afterward, you can invite her to your board or workspace.
* If she already has an account, try to use a private browser window (Firefox, Safari, or Chrome) to ensure she uses the correct login data.
* You might find this link useful: <https://support.atlassian.com/trello/docs/my-trello-account/>

It may help. Let me know how it goes, or if you have further questions or comments.  

Cheers,

Lars
Activity log
Asked by Vicki Gessler:

Questions

1) How do you delete the items in the Activity log

2) If I invite someone to join a Board, do they have access to the Activity log?

3) Google Drive is one of my power ups, will the invited person be able to access my google drive?


Answers:
author: Indhudharani Jothimani
body: Hi Vicki

Welcome to the Atlassian Community!

1. You can't delete the activity log

2. Yes, members of the board will also have access to those logs.

3. No, they can't access your Google Drive. These Power-ups depend on the individual user settings and permissions.
It's 4:15am. Remove "Done" and add "Todo" labels to all cards in the "Chores" list
Asked by MichaelCole:

Hello, my business has to do things every day, and I'd like a "Chores List" on my board.  

I'm on the trial, and I made a button "Done!" to add the "Completed" label and remove the "In Progress" label.  

At 4:15, I'd like the labels to switch again. I don't need any tracking or automated accountability.   

Just the labels and the colors green-\>yellow-\>green.   

Why not "snooze"? I want the team to see them done or not done  
Why not 2 lists? - there isn't room on the board. If I put the list to the right its same as snooze.  
Why not Due dates? Due date automation applies to all lists, not just the chores list  

How can I do that?


Answers:
author: MichaelCole
body: I tried doing this with Due date, but there's no way to select just the "Chore" list.  

If I do this, I can't use Due Dates in other lists:

"the moment a card is due, move the due date by 1 days, remove the green "Completed Action" label from the card, and add the yellow "In Progress" label to the card"
With a Trello board in English, does my Ukrainian co-worker see it English or Ukrainian?
Asked by Erin Hughey:

I am in the US and my co-worker is in the Ukraine and speaks broken English.

I am hoping to manage a few projects on Trello with her.

Her language is set to Ukrainian.

When she opens it in Ukraine, will it be in English or Ukrainian?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Erin Hughey](/t5/user/viewprofilepage/user-id/5354921) ,  

Welcome to the Atlassian Community.  

Your co-worker's browser language settings should automatically detect and display the language of her region. However, if she only sees the Trello Board in English, you can follow these steps:

1. **On the Trello Board**, have your co-worker click on her profile, then click Settings on the drop-down menu.
2. Once she clicks "Settings," she'll need to click "Choose Language" under Account Settings at the top.

Luckily, Trello offers more than 20 languages to choose from with Ukrainian being one of them.  

Here's more information on changing your language in Trello <https://support.atlassian.com/trello/docs/changing-your-language-in-trello/>  

I hope this helps,  

Michael

comments: author: Erin Hughey
body: OK. Thank you for the information! To confirm, when she updates a card in Ukrainian, it will display in English for me?