youngmon/atlassian-qna huggingface dataset:
How can I forbid a user to create a project?
Asked by David D:

Hi there,

my question is simple: Can I forbid users to create their own projects in **JIRA WORK MANAGEMENT** (*edit*)? If yes, how?

I cannot find any global permission for that.

Kind regards,

D


Answers:
author: Nic Brough -Adaptavist-
body: Admin -\> Global permissions -\> Remove the "create team managed projects" from the people you want to stop creating projects.

comments: author: Dirk Ronsmans
body: and if it is a company managed project then you should see who your admins are cause there might be a few too many :)


author: Igor de Souza Vinci
body: Any solution was found for this??  

I also need to block the creation of any project created for the Team, but the function is already disabled and they are still able to create these projects.


author: Daniel Ebers
body: Hi [@David D](/t5/user/viewprofilepage/user-id/4499275)

from the [Jira Work Management FAQ](https://community.atlassian.com/t5/Jira-Work-Management-Articles/Jira-Work-Management-FAQ/ba-p/1627315/page/3) I found:
> For instances with *only Jira Work Management provisioned*, admins can now grant users the permission to create Business projects from the default list of templates. These users will not be able to manage any settings aspect of those Business projects --- only create them. This is ideal for instances where admins want to leverage the power and consistency of company-managed projects but want to delegate project creation ability to users.

Is is correct you are ONLY using Jira Work Management but no other product right now? I have read about the possibility to adjust that setting but on a different page there is just a broken link.  
I have no instance at hand to compare at the moment and I am unsure where the setting should hide. Perhaps other Community members have seen the setting already.

Regards,  
Daniel

comments: author: David D
body: Thanks [@Daniel Ebers](/t5/user/viewprofilepage/user-id/800113)

No, I'm using JWM and Confluence. At the beginning I just used JWM. I could not see any difference in the settings.

Kind regards,

D


author: Daniel Ebers
body: The presence of Confluence should be not related to what you are seeing. Because the documentation links currently does not go anywhere probably the setting is under maintenance.

However, you could double check from "Global Permissions" if there is by chance an option to disable the creation of new JWM projects by users - I believe that it have been there for a short while but I cannot say for sure anymore.


author: David D
body: Thank you for your answers. I should have stated that I'm in **Jira Work Management** . The global permission for "Team Managed projects" is disabled. The users are normal "Jira Work Management Users" and have **no admin status**. Strangely enough, any user can create a project.


Tags: cloud

permission

project
User Permissions for free subscription
Asked by Ammar:

how I can set User Permissions for free subscription.


Answers:
author: Ang?lica Luz
body: Hello [@Ammar](/t5/user/viewprofilepage/user-id/4497998),

Thank you for reaching out to Atlassian Community!

As mentioned by Gaurav, permissions are not editable on the Free plan.

Anyone with Jira Software or Jira Work Management permissions will be automatically a project administrator.

For more information, please, check the documentation below:

* [What is the Free Jira Cloud plan?](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/)

> **Permissions, roles, and issue-level security**
>
> Project permissions, roles, and issue-level security aren't customizable in Jira Work Management and Software Free. If your site has always been on a Free plan, everyone with access to Jira Software is an admin for all Jira Software projects, and the same goes for Jira Work Management.

Kind regards,  
Ang?lica


author: Gaurav
body: Hello [@Ammar](/t5/user/viewprofilepage/user-id/4497998)

The Free plan does not allow permission settings for projects or issues.

Kindly clarify which user permissions are you thinking of setting, is it an access level setting?

comments: author: Ammar
body: Hello Gaurav, Yes level setting and need to separated my user's based on each project I don't need all the Project to be share for all User's because I have a multi branches.

I'm working on Free Subscription


author: Gaurav
body: Hello [@Ammar](/t5/user/viewprofilepage/user-id/4497998)

To add a user to a project, navigate to Project Settings and then to People.


author: Fatima Khan
body: [@Ammar](/t5/user/viewprofilepage/user-id/4497998) i am using free plan and i am having same question either i can edit the custom permission scheme or not?


author: Nuno
body: [@Gaurav](/t5/user/viewprofilepage/user-id/1248589) Hi,

Just to clarify this topic...

If we are using the free plan, and the "Jira Work Managament " environment has several distinct projects, even if we make an invitation of an user to a specific project, this user will be able to see and edit all the other projects available at this environment?

Or is there a way to separate users and projects?


Tags: cloud
Number of Updated Issue for Free Subscription
Asked by Ammar:

Hello Dears,

I have a question about how many times my user's can make an updated on Issues,

Because i have one from my user get a warning massage he can't make any update after 5 days, I don't know why?

I'm working on Free Subscription.


Answers:
author: Nic Brough -Adaptavist-
body: As many as they need.

If your people are blocked from updating issues after five days, then one of your admins has added a validator or something else to the workflow that checks the data and blocks updates.

comments: author: Ammar
body: Hello Nic,

I will inform what exactly I received as below:

Email Notification are off until 30/Jul/21

You've sent the maximum number of notification in 1 day for your Plan.

This limitation will be removed when you moved to StandardlPremuim(paid) plan after your evolution period .

Note:

I working on Free subscription and I don't have permeation for my user's.


author: John Funk
body: Hey Ammar,

An update and a Notification are two different things. Free users indeed have unlimited updates but are limited to just 5 notifications are allowed per user per day.


Tags: cloud
How to access the timeline for a project
Asked by Antoine Jaury:

Hi,

Whatever the project I select in Jira I'm not able to generate the timeline view. Here is the feedback I get from the view:

![capture.png](/t5/image/serverpage/image-id/154061iB1ACDE9896A8D0F0/image-size/large?v=v2&px=999 "capture.png")

I checked and stadard issues are used. I didn't find any configuration that helped.

Do you have any idea?

Thanks.


Answers:
author: Dirk Ronsmans
body: Hey [@Antoine Jaury](/t5/user/viewprofilepage/user-id/4499129) and welcome to the community!

could you maybe share your issue type configuration?

comments: author: Antoine Jaury
body: Hey [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602)

Is this enought for you?

![capture.png](https://community.atlassian.com/t5/image/serverpage/image-id/154063i97854D86DB40D317/image-size/large?v=v2&px=999 "capture.png")


author: Dirk Ronsmans
body: Could you also go to the ... on the top right and click on the "edit issue types"?

The screenshot you show seems good to me.


author: Antoine Jaury
body: Here is what I've in the editor:![capture.png](https://community.atlassian.com/t5/image/serverpage/image-id/154064iEB203ABBE6940EE3/image-size/large?v=v2&px=999 "capture.png")

In my projects I only use "Task" and "Sub-task"


author: Dirk Ronsmans
body: Could you indulge me and

* change the "Default issue type"
* Save
* try again?


author: Antoine Jaury
body: I just changed it to "none", saved, refresh the timeline ... same error :/

I tried "subtask" also.


author: Antoine Jaury
body: In the network inspector I've a cancelled request to: <https://ps1.pndsn.com/v2/subscribe/>...  

It seems to be the cause of the problem.


author: Dirk Ronsmans
body: Strange.. I would expect some other error then.

Perhaps it might be best to open an issue with Atlassian support for this one so they can have a look in your instance..

You can raise a ticket at <https://support.atlassian.com/contact>


Tags: cloud

jira-software

jira-software-cloud
Disable notifications for automated transitions only
Asked by Will Thompson:

Is there any way to disable notifications when an automation transitions an issue to a new status? I have an automation that will transition a newly created issue from a "Request" status to a "To Do" status depending on the user role.

Seems to be related to this question but not quite since I'm fairly certain that my notification is not coming from the automation directly: [Disable emails from Automation for JIRA](https://community.atlassian.com/t5/Jira-questions/Disable-emails-from-Automation-for-JIRA/qaq-p/1253405 "Disable emails from Automation for JIRA")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Will Thompson](/t5/user/viewprofilepage/user-id/2809944)

When a transition is made, Jira fires a **generic event** (via Post Functions). Jira listeners, listen to this event, and then send out notifications, according to your notification scheme. If you want to disable notification for a particular transition, one solution would be to change the event that is firing. In order to do that, you have to create a new event and then choose it in the post functions.

Let me know if you find any difficulties on implementing that.  
Alex

comments: author: Alex Koxaras _Relational_
body: Hi [@Will Thompson](/t5/user/viewprofilepage/user-id/2809944) !

Kindly provide feedback for me answer, and if that worked for you, mark my answer as accepted, so as to help other who are asking the same question.

Kind regards,  
Alex


author: Will Thompson
body: Thanks [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) but that doesn't quite solve my issue. This particular transition can be triggered by both the automation and users. I only want to block notifications if the transition is triggered by the automation. If a user triggers the transition I'd still like the notification to be sent.


author: Alex Koxaras _Relational_
body: Well in that case, I would:

* Create TWO transitions within that workflow
* One transition would have the CONDITION "Hide From User Condition", which I would use in my automation
* On this transition on the workflow, I would change the notification event, so as not to sent any notification (this will solve your problem about blocking notifications if the transition is made by the automation)
* I would create a similar transition, but this will be visible only to the users, excluding the automation. I would leave the event as generic (this will solve your problem of sending notifications, IF the transition is made by the user)

Will that work for you?  
Alex


Tags: automation

cloud
Export failed (preparation) on fresh demo
Asked by David-Allan Raeburn:

Hi,

I have just setup the demo of Jira Work Management. I was hoping to import my data and media but when I try to do an import I get an error that I need to run a backup. I then try to run the backup and get the following error :

![2021-07-30 15_04_43-Window.png](https://community.atlassian.com/t5/image/serverpage/image-id/153791i21667DBA810D795A/image-size/large?v=v2&px=999 "2021-07-30 15_04_43-Window.png")

I have tried both backup for cloud and backup for server. They both seem to completed to 100% then give this same error.

I've had a search on here but don't see anyone else reporting this error.

Any assistance would be appreciated

D-A


Answers:
author: David-Allan Raeburn
body: Found a bug that relates to this issue. Resolution seems to be to create a holiday. Not exactly sure what this refers to but ill have a search through the docs.

[JRACLOUD-70653](https://jira.atlassian.com/browse/JRACLOUD-70653)

comments: author: Gareth Jones
body: Thank you David-Allan. What a strange bug.   

In case anyone else experiences the same error, be sure to put a holiday in each calender you have listed under Project Settings \> SLA \> Calendar. I only entered holidays into our active calendar and couldn't work out why we still received the same error when backing up.


Tags: export
How to eliminate the screen in the workflow
Asked by Ken Jacobs:

I have no need for the screen when I go from Open to Done. How can I eliminate the extra step involving the screen. ![jira2.png](/t5/image/serverpage/image-id/153800i4732DF50C1F4CDED/image-size/large?v=v2&px=999 "jira2.png")![jira1.png](/t5/image/serverpage/image-id/153801iC70EFACBCA6CA78D/image-size/large?v=v2&px=999 "jira1.png")


Answers:
author: Ken Jacobs
body: I think I am good now! Sorry you had to spell it all!

![jira4.png](https://community.atlassian.com/t5/image/serverpage/image-id/153820i318C66351EE24D4B/image-size/large?v=v2&px=999 "jira4.png")


author: Alex Fox
body: You can edit the transition to use no screen. It may be easier to do this in diagram view then you can select the physical arrow/transition.

comments: author: Ken Jacobs
body: Not sure how to do that![jira3.png](https://community.atlassian.com/t5/image/serverpage/image-id/153808i395225FF35D1CAC4/image-size/large?v=v2&px=999 "jira3.png")


author: Alex Fox
body: Are you editing the workflow or just viewing it?


author: John Funk
body: Hi Ken,

Go to Settings (gear icon) \> Issues \> Workflows

Search for the workflow you want to change.

Then click Edit

Then select Diagram - that should show you what you have in your image.

Then click on the Transition. In the popup to the right select Edit

In that Edit Transition popup select the option for Screen and choose None


Tags: cloud
How to fix an incorrect site title & domain?
Asked by Ian Manchester:

I signed up for a free account of Jira Work Management, but trialing it for a potential paid account for a larger team.

During the sign-up process I was asked to choose a site title. I did so, and clicked submit. The page froze and just kept alternating between saying "Loading" and "Working on it".

After some time no progress, I attempted to log in to atlassian.com with a different window, and it turned out it had created a site for me with the name

"team-1627624420343.atlassian.net"

Obviously I do not want this, especially if I go forward with a paid account with a large team.

I searched to documentation and I cannot find any way to change the site title \& domain. Can anybody help?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Ian Manchester](/t5/user/viewprofilepage/user-id/4496662) and welcome to the community!

Unfortunately you can't change domain, so you have to be very careful in what you'll create. This question has been posted again here:

<https://community.atlassian.com/t5/Jira-Software-questions/Change-Site-Title-URL/qaq-p/1596012>

You can change your site name, if you visit (most likely) this link, while logged in <https://admin.atlassian.com/o/d3k80373-4818-19j5-613d-758c20ck2k7d/details>. If the link doesn't work, just go to settings (cog) , and then (again) settings.

Hope that helps,

Alex

comments: author: Ian Manchester
body: Hi Alex,

Thanks for your response. Note that I was careful in the domain name I chose, the problem is that after submitting it the site froze and then issued me a random domain name, so I think this is a bug on Atlassian's side.

Cheers,

Ian


author: Alex Koxaras _Relational_
body: So why don't you start a new one and delete the old one?


author: Ian Manchester
body: Yes, I can do that. Was just wondering if there was a simple fix.


author: Alex Koxaras _Relational_
body: I think that this way would be the quickest tbh.


author: Alex Koxaras _Relational_
body: Hi [@Ian Manchester](/t5/user/viewprofilepage/user-id/4496662) !

Kindly provide feedback for me answer, and if that worked for you, mark my answer as accepted, so as to help other who are asking the same question.

Kind regards,  
Alex


Tags: cloud
How to hide filters with "No matching issues found" from the dashboard
Asked by Baruch Lerner:

I have a dashboard with many filters. Some of them dont have any issues in them ever. How can I hide all those filters from appearing in my dashboard?


Answers:
author: Baruch Lerner
body: Those filters are there for a reason.

A. They are part of a Dashboard that I'm not the only one using. For others those filters are not empty.

B. Every now and then I will have a task on of those filters and in that case I want to see it...


author: Suvradip Paul
body: Hi [@Baruch Lerner](/t5/user/viewprofilepage/user-id/4440934) ,

Thanks for posting and welcome to the community.

If the filters are not returning any data then please remove the gadgets which are using those filters. Once removed, you can realign your other active gadgets by dragging and moving them accordingly.

Cheers

Suvradip


author: Mikael Sandberg
body: Hi [@Baruch Lerner](/t5/user/viewprofilepage/user-id/4440934),

Welcome to Atlassian Community!

Filters that are not returning any data and linked to a gadget cannot be hidden. Since you mentioned that these filters never returns any issues you should consider removing those filters/gadgets instead.


Tags: cloud
Creating New issue types and creating a new workflow
Asked by Marco Rodrigues:

Hi,

I'm a Jira Administrator and I'm using Business Type Project. I want to Add new Issue types such as "Documents, Epic, Danger etc". How can I do it?

Also I want to personalize my workflow for example "Selected, Pending, Blocked,"l. Can you help me?

Regards


Answers:
author: Curt Holley
body: Hi [@Marco Rodrigues](/t5/user/viewprofilepage/user-id/4455760)

You do this the same way you do it with Company managed Software projects, by using schemes and workflows.

Only caveat: Only one workflow allowed per JWM project. And!!! that workflow has to be conditional. As in, you can't "Allow all statuses to transition to this one".

Make sense?
Setting up Project Management Structure using Components
Asked by Matt Ward:

Hey Guys

I am trying to set up a project Management structure using components or some other aspect of Jira where I can group issues and subtasks but am unable to find where I can set this flow up, are there any ideas you have on this?

Thanks


Answers:
author: Andy Heinzer
body: Hi Matt,

The components field could certainly be used to help organize issues within Jira. I suspect that if you cannot find the components to setup here, you are either in a team managed project, or your account is not an administrator of that particular project.

We are tracking a request to add that field to team-managed project types (formerly known as next-gen) over in [JSWCLOUD-17601](https://jira.atlassian.com/browse/JSWCLOUD-17601). More general information about the differences between these project types can be found in [What are team-managed and company-managed projects](https://support.atlassian.com/jira-software-cloud/docs/what-are-team-managed-and-company-managed-projects/).

That said, for company-managed projects, the component field is customizable to any project administrator. There are steps on how you can do this over in [Organize work with components](https://support.atlassian.com/jira-software-cloud/docs/organize-work-with-components/).

I hope that helps explain how you can do this.   
Let me know if you have any questions.

Andy

comments: author: Matt Ward
body: Thanks Andy!


author: Stephen Wigney
body: Hey [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) - this is very useful, thanks. Can I include an issue's (task/sub-task) onto a Board? Similar to how Epics/parents work in Software projects?

cheers,

Steve.


Tags: cloud
Timeline isn't work
Asked by Chen Scott:

When I use timeline function, the microsoft edge isn't work and shut down.


Answers:
author: Ang?lica Luz
body: Hello [@Chen Scott](/t5/user/viewprofilepage/user-id/4496561),

Welcome to Community!

It's important to confirm if the Edge is on the latest version and check if there are no extensions that may be preventing the Timeline from working correctly.

* [Supported browsers for Atlassian cloud products](https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/)

Have you tested using Chrome or Firefox? Is it working normally?

Are other menus working? For example, Board, List, Calendar.

Kind regards,  
Ang?lica


author: Curt Holley
body: HI [@Chen Scott](/t5/user/viewprofilepage/user-id/4496561)

Welcome to the Atlassian community!!!

What version of Edge are you on?

If not on the latest "Chromium Edge" (the one that looks like this), then I would suggest upgrading to that.

![Edge.png](https://community.atlassian.com/t5/image/serverpage/image-id/153709iECC8C5AC29836202/image-size/large?v=v2&px=999 "Edge.png")

I can vouch for the 91. *something* based version and the latest 92. *something*version.

Or use Chrome? (which is exactly the same engine under the hood, so whichever is easiest)


Tags: cloud
Issue when accessing REST API V3 with OAuth2.0
Asked by Ankith Rai:

I have been trying to get all users account Ids via the JIRA Oauth2 Integration 3LO app and getting the below error  

https://{{Jira-Endpoint}}/rest/api/3/users  

I am using most of the scopes too.  

manage:jira-configuration manage:jira-project manage:jira-webhook write:jira-work read:jira-work read:jira-user manage:jira-data-provider offline_access  

**Response received :**

{"code":401,"errorMessage":"Unauthorized"}  

I am getting the same error on postman as well  

![Annotation 2021-07-28 032718.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/153207iF1B884FA6575A03A/image-size/large?v=v2&px=999 "Annotation 2021-07-28 032718.jpg")  
I am generating a new Bearer access token using the refresh token every 5 mins for the api requests  

Could anyone please advise on fixing this issue


Answers:
author: Steffen Opel _Utoolity_
body: Hi [@Ankith Rai](/t5/user/viewprofilepage/user-id/4483659), welcome to the Atlassian Community!

You have probably figured this out by now, just in case: App development related questions are best asked in the [Jira Cloud Development category](https://community.developer.atlassian.com/c/jira/jira-cloud/7) of the [Atlassian Developer Community](https://community.developer.atlassian.com/), you have a greater chance to get feedback from other app developers there. Both the [oauth2](https://community.developer.atlassian.com/tag/oauth2) and [3lo](https://community.developer.atlassian.com/tag/3lo) tags have frequent activity, and quite some Atlassian team members are monitoring the developer community as well.

Cheers,  
Steffen


Tags: cloud

jira-core

jira-software