youngmon/atlassian-qna huggingface dataset:
Default assignee plugin
Asked by Chasovskikh Kirill:

Hello!

For some projects, we use a system of assignees based on statuses and custom field values.

A simple example: for a bug, we have different default assignees depending on the status and the field *Dev Team* (Frontend, Backend, etc.).

It's possible to implement this using automation or ScriptRunner. However, with automation, the interface can become complicated, and with ScriptRunner, maintaining all the scripts can be tricky---especially in projects where I have 20 values for a custom field, and each value has its own assignee.

Are there any plugins that can simplify the implementation of default assignees?


Answers:
author: Valerie Knapp
body: Hello [@Chasovskikh Kirill](/t5/user/viewprofilepage/user-id/4814824) , thanks for your question.

Are you using components in this project? If not, I think this could help you.

If you create a series of components for the different areas, you can configure the issues created with the components to have a component lead set as the assignee. Here is the documentation if you want to take a look <https://support.atlassian.com/jira-software-cloud/docs/configure-jira-components/>

I appreciate that that components might not help you with the more complex situations but it might resolve the simple ones and then you can decide what to do about a scripted or automated solution.

You asked about apps, I'm not aware of anything specifically for this but maybe someone else is.

Anyway, good luck and please share your feedback if you have questions or doubts.

Cheers


author: Manoj Gangwar
body: Hi [@Chasovskikh Kirill](/t5/user/viewprofilepage/user-id/4814824)

You can create the automation using the IF Else condition for the custom field value.

Trigger\> Issue Created

Condition\> Issue type = Bug

Use If condition \>Customfield-xxxx = xzy

Then assignee = abx

Else condition \> customfield_1234= abc

Then assignee = qwe

and so on...

comments: author: Chasovskikh Kirill
body: Hello Manoj, thank you for your response.

It's fine to use automation for simple workflows.

However, for example, I have two statuses for five projects, where the assignee is determined based on a custom select list field with 20 values. Sometimes, people overlap in their roles.

So, initially, I need to create 10 different rules. And if someone leaves the company, I have to manually find all the rules associated with that person. Unfortunately, there is no convenient way to search for such rules.


Tags: assignee

cloud

default

jira-cloud

value
Set a planned start date 1 month from now using automation
Asked by Judy Forrister:

Hi

How can I automatically set a planned start date that is 1 month from now (now being the create date)? What smart value do I need to use?

Thank you


Answers:
author: Marc - Devoteam
body: Hi [@Judy Forrister](/t5/user/viewprofilepage/user-id/4298757)

{{now.plusMonths(1)}} should do the trick.

comments: author: Judy Forrister
body: Thank you! I couldn't find anything to confirm it would be that and wanted to be sure :)


Tags: cloud

jira-cloud
Critical automation rule is being throttled - how to increase limit
Asked by Emmerentia Jacobs:

Our Jira Service Management instance is on the Enterprise subscription. We had a busy day on service desk and were throttled on one of our important automation rules, affecting our communication with our clients. Is there a way to increase the quota available to us?


Answers:
author: Hans Polder
body: [@Emmerentia Jacobs](/t5/user/viewprofilepage/user-id/5570099) ,

Increasing limits is not an option in my experience.

What I would recommend is trying to create a few copies of this automation rule, try to scope them to have a bit smaller scope and let them run concurrently. For instance:

1. Rule 1: Filtered to only cover Incident issue types
2. Rule 2: Filtered to only cover Service Request Issue types
3. etc.

Throttling happens if a rule is executing in total for 3600 'work seconds' in 12 hours time. That means if you decrease the scope that a rule has to work for, or decrease the actions a rule has to take, it will run less accumulated time in said 12 hours time frame, and the rule will not throttle :)


author: John Funk
body: Hi Emmerentia,

You need to modify your rule to not process some many issues in a short period of time.

Can you share the rule here so we can better assess how to provide advice?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to turn off "unassigned filter" in Jira board
Asked by Jill Vieregge:

I created a new board and noticed this new(?) popup. So tried it out. But I can't see how to turn it off on the board. ![Screenshot 2024-09-13 at 10.31.24?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347358iC1C0906EA317958F/image-size/large?v=v2&px=999 "Screenshot 2024-09-13 at 10.31.24?AM.png")


Answers:
author: Trudy Claspill
body: When you are looking at the board do you see a circle around the avatar the shows "Unassigned" when you hover your mouse over it?

![Screenshot 2024-09-13 at 7.57.24?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347360iFD742C8F23F7A393/image-size/large?v=v2&px=999 "Screenshot 2024-09-13 at 7.57.24?AM.png")

(You may have multiple avatars that show that same default image, so check for any that have the circle.)

The circle indicates that filtering for that assignee is activated.

If so, click on it again to deactivate the filter.

comments: author: Jill Vieregge
body: Okay. So this pop-up is basically a hint about selecting the Unassigned avatar . . . good to know. Thanks


author: John Funk
body: Hi Jill,

What type of project is this? Company-managed? Team-managed? Software? Business?

Check the Quick Filters to see if any of those got set.

comments: author: Jill Vieregge
body: Trudy solved above.


Tags: cloud

jira-cloud
Closing of a sprint.
Asked by Rajesh Shetty:

I have a Sprint with 35 tasks. We have marked 22 as done, 1 is marked as blocked, 12 are in progress and need to be moved to the next sprint. When I click the 'Complete Sprint' button its comes up with this popup with the wrong numbers of completed and open issue.

Is this a bug or is something wrong in the setup.

![jiraissue1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/347349i420EB9B245173A66/image-size/large?v=v2&px=999 "jiraissue1.JPG")


Answers:
author: Hans Polder
body: [@Rajesh Shetty](/t5/user/viewprofilepage/user-id/5551798) ,

Generally speaking, Jira considers issues that are in the **most right column of the Sprint Board** as 'Done'. Any issues that are NOT in this column are considered 'not completed'.

Can you validate if that can be the case?

comments: author: Rajesh Shetty
body: Thanks Hans. That fixed the issue.


author: Hans Polder
body: Rajesh,

Happy to help! Kindly hit that 'Accept answer' button to help others find this answer faster :)

Thanks, and have a great weekend,


Tags: cloud

jira-cloud
Using AI to categorize tickets
Asked by jovanio_junior:

Imagine I would like to use some AI to do the following: An AI reads a text field and, through its analysis, the AI ??itself classifies the call using an option list field. Any tips on which AI to use?


Answers:
author: Fadoua
body: Hi [@jovanio_junior](/t5/user/viewprofilepage/user-id/4793693)

In my opinion not the best option as there will be some disappointments and some duplicate work.

Best,

Fadoua


Tags: cloud

jira-cloud
Adding/editing hierarchy levels
Asked by Robert Condon:

Hi,   

I have the case in my business to add to the existing Issue Type Hierarchy, but don't want to break existing relational links

I don't seem to be able to make any changes to levels -1, 0 or 1.  
But can add levels above this.

My question is:

If I add a level at level 2, does it break relational links at all levels of the hierarchy or only where a level is inserted between 2 existing levels


Answers:
author: pinky_reddy
body: Hi [@Robert Condon](/t5/user/viewprofilepage/user-id/4825458)

That's correct adding a level 2 wouldn't break links. But introducing the Issue Hierarchy between existing levels or modifying those will have impact.

You can refer to this support document for more details

<https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/>

I would recommend you to try in sandbox first before you make any changes to issue-type-Hierarchy

Hope this helps.


author: John Funk
body: Hi Robert,

If you add levels above it will not affect any of your existing issues and their hierarchy. So add away!


Tags: cloud

jira-cloud
Transfer of "Voters" and "Watchers" lists from a Jira ticket to another
Asked by Habib KANNOU:

Hello all,

In one of my current projects managed in Kanban mode, we are thinking about closing some "on hold" Jira tickets which have other another Jira tickets defined and where the next steps will be done. Is there a way to transfer "Voters" and "Watchers" lists from these "on-hold" Jira tickets to another ticket in the same Jira project or in different project?

Thank you a lot for your help


Answers:
author: Dan Breyen
body: Hi [@Habib KANNOU](/t5/user/viewprofilepage/user-id/4790009) I did a quick search on [Atlassian's Jira site](https://jira.atlassian.com/secure/Dashboard.jspa) and found this issue: [JRASERVER-3731](https://jira.atlassian.com/browse/JRASERVER-3731)

You can go out there and vote for it and watch it for future updates.

I hope that helps.

comments: author: Habib KANNOU
body: Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) and thank you but I don't see any solution in the ticket you mentioned.

Best Regards,

Habib


author: Dan Breyen
body: In my response, click on JIRASERVER-3731. Someone has submitted a suggestion to Atlassian to allow transfers of watchers and voters.


Tags: data-center

jira-data-center
Understanding Work Log Permissions in Jira: Effect of "Work on Issues" Being Disabled
Asked by testing2:

I'm trying to understand the relationship between the "Work on Issues" permission and work log-related permissions in Jira. Specifically, if the "Work on Issues" permission is disabled but the "Edit Worklogs" permission is enabled, should users still be able to edit work logs?

As the name suggests, the "Work on Issues" permission seems essential for managing work logs in Jira. If this permission is disabled but other related permissions, like "Edit Worklogs" or "Delete Worklogs," are enabled, should users still be restricted from editing or deleting work logs? Does disabling "Work on Issues" inherently restrict work log actions, or should these permissions function independently? Looking for clarification on how these permissions interact. Thanks!


Answers:
author: Walter Buggenhout
body: Hi [@testing2](/t5/user/viewprofilepage/user-id/5591148) and welcome to the Community!

As described in [project permissions documentation](https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/), the **work on issues** permissions allows people to interact with the time tracking field (spent / remaining) in a project:

![Screenshot 2024-09-14 at 10.09.31.png](https://community.atlassian.com/t5/image/serverpage/image-id/347405iEF6CA7B3CF806B2C/image-dimensions/465x78?v=v2 "Screenshot 2024-09-14 at 10.09.31.png")

Disabling this permission does indeed impact the permissions to edit or delete existing time tracking records, since these actions need interaction with these fields.

Since the documentation is not 100% explicit about this, I tested it out and can confirm this is how it works.

Hope this helps!


Tags: cloud

jira-cloud
Issue with receiving email notifications for re-created users
Asked by Eliena Kovalenko:

Our users were created earlier, deactivated, and have now been reactivated. However, we are facing an issue where email notifications are enabled, but we are not receiving them. What could be the cause, and how can we resolve this?


Answers:
author: John Funk
body: Hi Eliena - Welcome to the Atlassian Community!

You should submit a request to Atlassian support to check if the email address(es) is on their suppression list.

<https://support.atlassian.com/#contact/#>


author: pinky_reddy
body: Hi [@Eliena Kovalenko](/t5/user/viewprofilepage/user-id/5591814)

Sometimes it can be due to notifications disabled on user profile

Can you check if user have the notifications enabled in their personal settings. They can check by clicking on personal setting and notifications.

Let me know if this worked.

Thanks

comments: author: Eliena Kovalenko
body: Hi [@pinky_reddy](/t5/user/viewprofilepage/user-id/2679900) ,

Notifications are turned on in user profile.


author: pinky_reddy
body: Can you check the below:

1)If user is recipient of the notification or not. You can check the project notification scheme to get these details.

2)User not receiving notification for their own changes or for any change done by other users as well?


author: Eliena Kovalenko
body: User doesn't receive an email notification for any type of actions.


author: pinky_reddy
body: Please check If user is recipient of the notification or not. You can check the project notification scheme.


Tags: cloud

jira-cloud
Is it possible to delete non-worked days from chronologie?
Asked by Lo?s LE BRAS:

Hi,

I have read some posts of people asking the same functionality but I want to be sure I didn't miss something to solve this, I explain.

I am working on chronologie to plan my project. I have a list of tasks, one after the other with estimated work time in days. But the calendar displays the weekends and we are not working these days.

Therefore, this is VERY inconvenient because I have to change all my tasks estimation to bypass the weekends. I could imagine doing that but the bigger problem is that if I want to reschedule my tasks, I need to change again the estimations of EVERY task moved according if it is now scheduled on a weekend or not...

Actually, if I can't delete weekends from chronologie, I don't know how people can use this.. I am missing something to work correctly with chronologie?


Answers:
author: Lo?s LE BRAS
body: Ok I can see your point of view.

On my side, when I plan tasks for a project I add extra-time in every task (20% for example) to take "interruptions" into account.

Therefore, I have an estimated time for every task and I want to know easily when my project will end after all these tasks : ![2024-09-16 12_08_47-eAUS-TEST?? Chronologie - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/347506iCEA78528A9741C2A/image-size/large?v=v2&px=999 "2024-09-16 12_08_47-eAUS-TEST?? Chronologie - Jira.png")

You can see on the calendar that my end date estimation is false because of the non-worked days and I as explained previously I have to modify all my tasks accordingly and cannot easily apply new changes later.

Thank you for your answer anyway, I think it would be a great improvement in the future !..


author: Walter Buggenhout
body: Hi [@Lo?s LE BRAS](/t5/user/viewprofilepage/user-id/5591841) and welcome to the Community!

I am not sure what you mean by *chronologie*, but I assume you are referring to the timeline view in Jira?

If so, it's important to realise that the estimation (or effort) needed to complete a task and its duration (the time between start and due date) are intentionally designed as different things. In reality, people completing work - unfortunately - work on multiple things at the same time, get distracted by calls, emails and other interruptions during their work or get blocked when something they need appears to be missing when they need it. And so, work that is estimated to take e.g. 3 days may in reality take 2 full weeks from start to finish.

Use the original estimate field to indicate the expected amount of actual work and the start/due dates (or the timeline) for the duration. Decoupling those should solve your problem, since it removes to update the estimation field anymore.

The timeline itself does not have an option to hide the weekends.

Hope this helps!


Tags: cloud

jira-cloud
Project issues migrated using Back to Copy product data not on destination
Asked by marafado88:

Hello everyone,

Have copy a project with 20 issues, and all seems fine from copy feature, but on destination there's nothing.

Did here a test with other projects and can see all the issues on destination but for this one, nothing.

Am I missing here something?

On source:

![Screenshot_671.png](https://community.atlassian.com/t5/image/serverpage/image-id/347324iC9924CE03890198F/image-size/large?v=v2&px=999 "Screenshot_671.png")  

On destination:

![Screenshot_672.png](https://community.atlassian.com/t5/image/serverpage/image-id/347326i00888EE240A2562F/image-size/large?v=v2&px=999 "Screenshot_672.png")![Screenshot_670.png](https://community.atlassian.com/t5/image/serverpage/image-id/347327i68E7E773A1FF5730/image-size/large?v=v2&px=999 "Screenshot_670.png")  

Migration status:  

![Screenshot_668.png](https://community.atlassian.com/t5/image/serverpage/image-id/347325i5A51E10A0DBA5509/image-size/large?v=v2&px=999 "Screenshot_668.png")


Answers:
author: Walter Buggenhout
body: Hi [@marafado88](/t5/user/viewprofilepage/user-id/1139252),

It's not quite clear from your screenshots if the project ended up on the destination site and you can't see any issues or if the project itself was not copied over.

If the project is there, check if you have access to the project (browse project permission). If you don't, you won't see any issues - even if they are there.

Hope this helps!

comments: author: marafado88
body: This project was at least created on destination, but there's no issues in it, even seeing that status on migration about 20 issues (that makes sense compared with source tenant):![Screenshot_674.png](https://community.atlassian.com/t5/image/serverpage/image-id/347334iBE0CCA5447B01E6A/image-size/large?v=v2&px=999 "Screenshot_674.png")![Screenshot_673.png](https://community.atlassian.com/t5/image/serverpage/image-id/347333i6C2F4DD6B003202F/image-size/large?v=v2&px=999 "Screenshot_673.png")


author: Walter Buggenhout
body: It is not because you're in the Administrator role that you have browse project permission in a project.

If the migration tool shows that all data was transferred correctly, it is most likely there. You should check the permissions tab under project settings and make sure that the Administrator role is indeed linked to the browse project permission.


author: marafado88
body: Ah ok, after adding administrators group into browse projects, I was finally able to see. thank you a lot Walter!


Tags: cloud

jira-cloud

migration
Can't delete issues in my project
Asked by Kate:

Hey, everybody.  
I have a problem - I can't delete issues in my project. I used to fix it by giving the right roles, but now when I try to give myself a role where I can delete issues, I get an error. Can you please tell me if this is some kind of update in Jira or if I'm doing something wrong? Why was I able to do this before and now I can't? Maybe someone has encountered this and knows how to solve it in a free plan? Thanks!  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/304141i64243EC66F444A08/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/304142iEEB1F175D3257A13/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Jehan Bhathena
body: Hi [@Kate](/t5/user/viewprofilepage/user-id/5410059)

Tested this on my site too, seems like the Free plan doesn't allow User Role modifications for Jira Work Management, but Jira Software does.

comments: author: Jehan Bhathena
body: As per the documentation <https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/>
> Project permissions, roles, and issue-level security aren't customizable in Jira Work Management and Software Free


author: Kate
body: [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409) i will check. thank you!


Tags: cloud

delete

issue-security

jira-work-management-cloud

permission

role

user-management
Automation limit warning, only one project in site
Asked by Peter Lloyd:

Hi,  

I have a warning about automation usage which I was not expecting. I have created a site with only a single project for my wife and I to use as a todo list/task board.  

I thought that the 100 message per month limit only applied if there were multiple projects in the site. I do have another site on the same account does the limit actually apply if there is more than one project per account (not site)?  

Thank you  
![Screenshot 2024-02-03 130720.jpg](/t5/image/serverpage/image-id/304132iA07443E05EAE53EB/image-size/large?v=v2&px=999 "Screenshot 2024-02-03 130720.jpg")

![Screenshot 2024-02-03 130853.jpg](/t5/image/serverpage/image-id/304133i7586A04F5F11FBD4/image-size/large?v=v2&px=999 "Screenshot 2024-02-03 130853.jpg")


Answers:
author: Jack Brickey
body: Hi [@Peter Lloyd](/t5/user/viewprofilepage/user-id/5418181) ,

that was the old world order. This has now changed to be 100 rule executions per month on the free tier, regardless of whether it is a single project or multiple project rule.

comments: author: Jack Brickey
body: FYI, my suggestion would be to look closely at your rules and try to optimize for conservation purposes. Generally speaking, there's often more efficient ways to consume automation.


author: Peter Lloyd
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) , thank you for the reply :)

I feel I have been led on under false pretenses... the change plan page says single project automation is unlimited. I don't mind paying for it on the other site/project where there is a business case but this one was for our weekly shopping list. is there anything that can be done?  

![Screenshot 2024-02-03 164406.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/304138i26CA5992E5F58BA9/image-size/large?v=v2&px=999 "Screenshot 2024-02-03 164406.jpg")


author: Jack Brickey
body: Hi [@Peter Lloyd](/t5/user/viewprofilepage/user-id/5418181) , can you share a current link to that image? Here is what is on Atlassian's site - <https://www.atlassian.com/software/jira/pricing>

if you share your rule and the use case maybe I can offer a solution that keeps you under the 100 limit.


author: Peter Lloyd
body: Hey [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)

Sure, it's the page that is displayed when selecting 'Upgrade' in the billing console for Work Management.  

<https://admin.atlassian.com/billing/o/>***{xxx}*** /***{yyy}*** /entitlement/**{*zzz}*** I've removed the id's which identify my instance.  

![Screenshot 2024-02-05 152050.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/304395i19E6A0F14320C98E/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 152050.jpg")  

<br />


Tags: cloud

jira-work-management-cloud
Under "CHECKLIST" option -Unable to delete a customized checklist
Asked by Sanobar Basha:

I created a checklist under checklist option in JIRA . Im unable to delete teh checklist. What type of access or permissions do i need to be able to edit, delete and create a checklist?


Answers:
author: Trudy Claspill
body: Hello [@Sanobar Basha](/t5/user/viewprofilepage/user-id/5421251)

Welcome to the Atlassian community.

Can you provide a screen image showing the screen you use to create a checklist?

Can you confirm for us the type of project with which you are working? Go to the **Projects** menu and select **View all projects** . Find your project in the list and tell us what it says in the **Type**column for your project.

comments: author: Sanobar Basha
body: Hi Trudy, i manage multiple projects and it seems like all the projects I manage like FIN2, Finished Vehicle etc.


author: Trudy Claspill
body: Hello [@Sanobar Basha](/t5/user/viewprofilepage/user-id/5421251)

Your response did not address the questions I asked. Can you please provide that information?


author: Sanobar Basha
body: this issue is resolved, TY


Tags: cloud

jira-work-management-cloud