youngmon/atlassian-qna huggingface dataset:
For PI Planning, is there a way to set actual dates for the PIs?
Asked by Cassandra Fitzgerald Medley:

When setting up work for PI planning, we don't have a way to map out our PIs according to actual PI dates. So when viewing the roadmap, our features don't align to a specific quarter. Currently, we designate a PI by adding a label to a custom field. I know there is a better way to do this. What solutions have you guys used for this scenario? Thank you.


Answers:
author: Walter Buggenhout
body: Hi [@Cassandra Fitzgerald Medley](/t5/user/viewprofilepage/user-id/5288785) and welcome to the Community!

You might consider using *Releases* to represent your PI's. They are an out if the box feature in Jira and they have a start and end date associated.

You can find a bit more information [through this support article](https://support.atlassian.com/jira-software-cloud/docs/enable-releases-and-versions/).

Hope this helps!


Tags: cloud

jira-cloud

pi

piplanning
Why Different User Screens When Creating Issue From Confluence
Asked by carlos andrade:

When I create an issue from Confluence for a particular project and issue type, I get the create screen with all the required fields (including some custom fields), and I can fill in the fields and create the issue. I had a couple of coworkers try it, and they were also able to see the required fields and create the issue. However, some other users don't see some or any of the required fields, and the issue creation fails. I even gave administrative rights to one of the users whose screen was failing for debugging purposes, but the required fields still did not appear on the screen.

What could be causing this different behavior from user to user?


Answers:
author: Florian Bonniec
body: Hi [@carlos andrade](/t5/user/viewprofilepage/user-id/5421144)

It could be fields that have user specific project permission on it such as Due Date or is it customfield ?

Regards

comments: author: carlos andrade
body: Hi Florian,

They are custom fields.


author: Florian Bonniec
body: ~~Could you try to create a new request type and see if it behave the same ?~~

edit: replied to the wrong post

Regards


author: carlos andrade
body: Like a different issue type or project?


author: Florian Bonniec
body: Sorry I reply to the wrong chat.

The only way to display fields is to make them mandatory, at the exception of Due Date that also depends on user permission every user should see the same thing.

<https://confluence.atlassian.com/confkb/how-to-make-a-field-visible-in-the-create-jira-issue-dialogue-in-confluence-678560701.html>

If you made the change recently, It may be cache issue on user side. They should try to clear browser internal cache and try again.

Regards


Tags: confluence

data-center

jira-data-center
In the Backlog under the Epic filter no epics are showing
Asked by Darin Getty:

As of today epics do not show up in the Epic filter in Backlog. See attached screen shot. This has been working fine until today.![Epics Not Showing.png](/t5/image/serverpage/image-id/329561i696D72DCD1A05728/image-size/large?v=v2&px=999 "Epics Not Showing.png")


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Darin Getty](/t5/user/viewprofilepage/user-id/571935) ?

Suggestion: Try toggling that switch.

-dave

comments: author: Darin Getty
body: I tried toggling that switch and just got the panel on the left hand side to create a new Epic.


author: Darin Getty
body: I refreshed my Jira session and now they show up regardless if the toggle is on or off. Seems back to normal. Thanks


Tags: cloud

jira-cloud
Jira Weblink for ServiceNow Ticket
Asked by Sandy Xiong:

Hello,

Interested to see if anyone has been able to create a weblink in Jira that connects to Servicenow Ticket?


Answers:
author: Fadoua
body: [@Sandy Xiong](/t5/user/viewprofilepage/user-id/4914193)

Yes we have Jira/SNow integration using rest API.

Not through a weblink though. It is a whole integration.

Best,

Fadoua


Tags: data-center

hyperlink

jira-data-center

servicenow

weblink
Is it possible to filter issue link type based on issue type or project?
Asked by Karthikeyan Ponnusamy Jayachandran:

![Link_types.png](/t5/image/serverpage/image-id/329547i3FAA5DDF0E92C8EB/image-size/large?v=v2&px=999 "Link_types.png")

we need to filter issue link types based on issue type so that we can restrict all issue link type to be shown in any issue type or project.


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Karthikeyan Ponnusamy Jayachandran](/t5/user/viewprofilepage/user-id/5519507)

Not possible at the moment.

<https://jira.atlassian.com/browse/JRACLOUD-16325>

<https://jira.atlassian.com/browse/JRACLOUD-9634>

Regards

comments: author: Karthikeyan Ponnusamy Jayachandran
body: Thanks for the response,

Is it possible to filter issue type in second drop down based on any issue link types value for ex.,**can we restrict Bug issue type only to be shown when the user selects 'caused by'**.

Like in Enhanced links?


Tags: cloud

jira-cloud
I want to create a personal Kanban board for my personal tasks
Asked by Robert Owusu-Akyempim:

I am on multiple projects and want to create my personal Kanban Board for my personal tasks and want to know the step by step approach to do this.


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Robert Owusu-Akyempim](/t5/user/viewprofilepage/user-id/5519522).

Unless I am misunderstanding you, you'll first need to create a personal project for your tasks (which may require you to work with your Jira administrator to make that happen). Any board view of that personal project will be a personal board, too.

If you need further guidance, we'll need to know whether you are using the Atlassian Cloud or Data Center platform.

Best,

-dave

comments: author: Robert Owusu-Akyempim
body: I am looking at how I will get the tasks created filtered to my personal board.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Enhanced Link - is not possible to add in Create ticket Screen
Asked by Karthikeyan Ponnusamy Jayachandran:

While creating a ticket is it possible to add Enhanced Link? i.e., we need to add enhanced link in create screen as of now only in edit screen I can see enhanced link button., If so how to do it.

Please let know why we are not showing enhanced link while creating the ticket.

Thanks for the quick support


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Karthikeyan Ponnusamy Jayachandran](/t5/user/viewprofilepage/user-id/5519507) ?

As far as I can see, you are right. This is not possible today.

However, I have found a related enhancement request that you may want to vote for, add a comment on, and/or watch.

Give site admins the ability to change smart link default view for all users: [JiRACLOUD-79892](https://jira.atlassian.com/browse/JRACLOUD-79892)

If/when this is implemented, it may also enable site admins to make the field you describe part of the create issue screen.

I hope this helps,

-dave

comments: author: Karthikeyan Ponnusamy Jayachandran
body: Thanks for the response,

we are ready to use Enhanced link in Edit screen but after linking the tickets through Enhanced link, the Linked issue field also showing in Edit screen, now user has confusion to update the links through Linked issue or Enhanced link

therefore., is it possible to hide Linked issue field which pops out after we are linking ticket using Enhanced link?

or is it possible to hide Linked issue button selection itself?


Tags: cloud

jira-cloud
Why are Plans so restrictive on what fields can be added?
Asked by Paul Madison:

Based on Atlassian's documentation -

<https://support.atlassian.com/jira-software-cloud/docs/enable-custom-fields-used-in-advanced-roadmaps-in-jira/>

We keep running issues with fields not being compatible with Plans and have to do silly/crazy things to work around the limitation.

Our most recent issue was with a Text Field (read only) that couldn't be added to Plans.


Answers:
author: Sagar
body: Hi [@Paul Madison](/t5/user/viewprofilepage/user-id/3357765) There is no official answer to this question but as Plan was not an inbuilt and was a external plugin previously so there are some limitations on the custom field types that plan was and currently supporting and this is also similar to the field types coming from the external plugins as those are also not supported with Plan.

There are some other factors that may have an impact on the plans to not support all the custom fields types.

* Performance and Scalability
* Consistency and Integrity with other Jira objects
* Functionality Alignment

This is may be updated in future when Atlassian enhanced the functionality of plan

Currently below are the supported custom fields available to use in Plans

<https://support.atlassian.com/jira-software-cloud/docs/enable-custom-fields-used-in-advanced-roadmaps-in-jira/>


Tags: cloud

custom-field

jira-cloud

plan

plans

unsupported
Making template board
Asked by Paul De Bruyne:

I am in a free trail premium and can't change a board into Template although I a admin of the workspace


Answers:
author: Rodolfo Moreira
body: Hi Paul, Welcome to the Atlassian Community! I hope you're enjoying Trello.

Try following these steps, if you have any issues, please feel free to [submit a new ticket](https://trello.com/en/contact#/) with us:

1. Create a Trello board.
2. Set it up the way you'd like it to appear as a template.
3. Add any co-creators for your template to your board. (Optional)
4. If you have a **free** workspace, don't forget to make this board [public](https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/) (premium membership can skip this step)
5. From the board's sidebar menu, go to Menu \> More and select "Make template"
6. Convert board to Template.

![Screen Shot 2022-11-11 at 16.48.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/225385i2733BBE530EBE017/image-dimensions/762x103?v=v2 "Screen Shot 2022-11-11 at 16.48.32.png")

I hope this helps, have a great day. (???)

comments: author: Paul De Bruyne
body: thanks !
Disparition taches
Asked by C?cile G.:

Bonjour

J'ai cr?? un certain nombre de listes avec des cartes au dessous.

A un moment j'ai eu un message "attention vous ?tes hors lignes, vos modifications ne seront pas enregistr?es "

J'ai rafraichi la page.

J'ai toujours les listes avec indiqu? x taches mais les t?ches n'apparaissent plus...

Comment puis-je r?cup?rer mes t?ches. Sont elles d?finitivement perdues ??

J'ai regard? le tableau sur mon t?l?phone, les t?ches sont visibles mais pas quand je regarde sur ma tablette

Merci pour votre retour.

C?cile G.


Answers:
author: Alex W
body: Hi [@C?cile G.](/t5/user/viewprofilepage/user-id/5240314) - I can see this is a duplicate of the other question you raised, <https://community.atlassian.com/t5/Trello-questions/Disparition-cartes-sur-tableau-Trello/qaq-p/2392541> - so we will be blocking new replies on this question, and ask that everyone discusses this over on your original question.
Card Repeater shows incorrect date?
Asked by Peter Hawkes:

Today is Sunday the 18th June.

I create a card and set Card Repeater to Repeat every two weeks on a Tuesday.

Card Repeater then states 'You will see this card repeat on June 27, 2023 and July 11, 2023 at 7:00 AM.'

Saving does indeed create the next repeat at the 27th of June

My question is how do I get Card Repeater to start on the next Tuesday i.e. the 20th and then every two weeks from then?

Thank you.

Peter H


Answers:
author: Carolina Lopez
body: Hi Peter! I hope you're doing well.

I tested a repeat like the one you mentioned, and it seems to be working fine (I attached a screenshot below). Also, I didn't find other people reporting the same issue, so I believe it was temporary. Are you still seeing the same behavior? If so, please get in touch with Trello Support so we can take a closer look at this issue: <https://trello.com/contact>

![image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/263970i8D0DC74694696C85/image-size/large?v=v2&px=999 "image (1).png")

comments: author: Peter Hawkes
body: Working now!
Disparition cartes sur tableau Trello
Asked by C?cile G.:

Bonjour

J'ai cr?? un certain nombre de listes avec des cartes au dessous.

A un moment j'ai eu un message "attention vous ?tes hors lignes, vos modifications ne seront pas enregistr?es "

J'ai rafraichi la page.

J'ai toujours les listes avec indiqu? x taches mais les t?ches n'apparaissent plus...

Comment puis-je r?cup?rer mes t?ches. Sont elles d?finitivement perdues ??

Merci pour votre retour.

C?cile G.


Answers:
author: C?cile G.
body: Rebonjour

Je suis sortie de Trello et je me suis reconnect?e

Mes cartes sont reapparues ?

Donc demande annul?e

Merci

C?cile G
double backslash gets deleted?
Asked by Art1 2eat:

Hello!

I have an issue with Trello cards formatting (I think)

After the trello formatting update everytime I paste an internal link with a double slash (eg. \\\\severlocation\\folder\\folder...) in a card description and save it - one backslash gets deleted (turns into \\severlocation\\folder\\folder...). Is there a way to avoid this issue?

Thanks!


Answers:
author: Alina Kurishko
body: Hi there,

Welcome to the Atlassian Community!

I see what you mean and was able to reproduce this behavior. It looks like any text starting with **\\** is considered as an escape [formatting](https://support.atlassian.com/trello/docs/how-to-format-your-text-in-trello/) in the markdown syntax. So it automatically removes one slash **\\** when you click **Save**.

There's currently no workaround for this issue, but I've shared your feedback with the development team to see if this can be improved in the future. Let me know if there's anything else you'd like me to pass on to them!

Alina \| The Trello Tean

comments: author: Art1 2eat
body: hey Alina, thank you for the reply

I'm hoping they could resolve the issue soon


author: Rachael N_ Garrett
body: I was able to just add an extra backslash then it will save it with 2.


author: Luka Ro?man
body: Hi! I also have an issue with this when posting path to co-worker. we tried with "attaching" as a link, but does not recognise it.

example:

disk:\\production**\\-** FOLDER**-\\-** Folder -\\...

when Saving it goes to :

disk:\\production**-** FOLDER**--** Folder -...

an then the link does not work anymore.

any new workarounds?

comments: author: Rachael N_ Garrett
body: Use 3 backslashes and when you click save it will keep 2.


author: Art1 2eat
body: but then when you re-edit the text it deletes the second one, it's not really solving the problem


author: Alina Kurishko
body: Hey there!

The only current workaround is to format your text as code. Hope this comes in handy ?

Alina \| The Trello Team
Desktop Notification does not work under Mac Ventura 13.4
Asked by Ruediger Knauer:

I use the Trello Free version on an iMac running Ventura 13.4.  
I do not get a due date with time as a notification on my desktop. Also the mail notification, although enabled, does not work.  
What could be the problem?


Answers:
author: Vishaal S
body: Hi Ruediger,

If you're not receiving notifications for due dates, there are a few things we can check.

First, in order to receive a notification, you'll need to watch or become a \[member of that card\|<https://support.atlassian.com/trello/docs/adding-a-member-to-a-card/>\]. You'll also receive a notification if you're watching the list or board that the card belongs to, even if you're not a member of the card itself. You can find more information on how to watch cards, lists, or boards: <https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards>

The second thing we can check is the timing. Due date notifications are sent 24 hours before the due date time by default. If you add a due date that's less than 24 hours away, or if you start watching a card within 24 hours of when it's due, you won't receive a notification in that case.

However, you can change the due date reminder time to a shorter value (from 24 hours before the card is due, to as soon as the card is due) inside of the Due Date picker.

You can test this out by creating a new card, adding yourself as a member to that card, and then setting a due date for that card for 24 hours and 5 minutes in the future. In about 5 minutes, you should receive a notification about the due date.

If you don't receive the notification, or if you're running into another issue, could you take a screenshot of what you expect to see a notification for, so we can take a closer look?

comments: author: Ruediger Knauer
body: Thanks a lot, Vishaal!

Everything works fine now.


Tags: mac

notification
How to set duration for each item under checklist instead of due date?
Asked by Julia:

Hi, how do I set duration for each item under checklist instead of due date? After adding the duration, I also want the deadline to exclude weekends and holidays.


Answers:
author: Alex W
body: Hey [@Julia](/t5/user/viewprofilepage/user-id/5246213) - welcome to the Community!

There's no way to set a 'Duration' field on a checklist item. You may need to use a Power-Up to accomplish what you're looking for - there's a few that add 'time logging' functionality to Trello, and might be along the same lines as what you're thinking of.
iPhone: Stop text copied and shared into Trello going as attachments?
Asked by M:

Hi!

So when I select any text in iPhone apps, such as notes or Gmail, and then click on share to an app... if I choose Trello it adds the plain text as an attachment. It won't just copy the text (often is just a couple of words or a sentence into the text of the Trello card itself).

If I do the same with other apps the text gets treated as text but Trello treats it as an attachment of text.

So I think this is a Trello issue than an Apple issue. Is there any way to change this behavior?

I often have a few words in emails and notes that I want to - on my iPhone - create as a new Trello task with as few clicks as possible.   

Thanks for any suggestions.


Answers:
author: milynnus
body: [@M](/t5/user/viewprofilepage/user-id/5246121)

I think you can handle this the way you want using iOS shortcut.
Error log in
Asked by Tuan Nguyen:

I tried to log in Trello using my BlackBerry mobile, the error message:

We tried to load scripts but something went wrong.

Please make sure that your network settings allow you to download scripts from the following domain:

**<https://aid-frontend.prod.atl-paas.net/atlassian-id/front-end/5.0.445>**

**Thank you!**


Answers:
author: Alex W
body: Hi [@Tuan Nguyen](/t5/user/viewprofilepage/user-id/5246103) - welcome to the Community!

Unfortunately we do not support log in issues over the Community.

If you're having log in issues, you'll need to raise a ticket. You can do this by:

1. Head to <https://trello.com/contact>
2. Scroll down to the contact form
3. For the field 'What can we help you with?', select **Account issues**
4. For the field 'Pick a topic', select **Trouble logging in**
Card size problem: opened card becomes to big / PRO4TRELLO
Asked by CarPoster Company:

When I open my card the file gets really big and the menu column stays in the middle - thus effecting readability + making it difficult to click on the checklist buttons (eg add due date, assign, ...). I installed PRO4TRELLO and i think this might have caused this issue. Can anyone help me solve this problem ![Screenshot 2023-06-17 at 11.44.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/263704i000AAF33C8FD6043/image-size/large?v=v2&px=999 "Screenshot 2023-06-17 at 11.44.27.png")


Answers:
author: David Bakkers
body: > *"I installed PRO4TRELLO and i think this might have caused this issue"*

What happened when you un-intalled PRO4TRELLO?

comments: author: CarPoster Company
body: haha! i couldn't figure out how to uninstall PRO4Trello! But i found the solution...go to the PRO4TRELLO setting button in the right down corner, go to board setting and there you are able to uncheck the box "full screen card details".
Create rule to have a weekly report with all checklist with subtaks with a due date
Asked by CarPoster Company:

Hi, I am trying to create a report and failing miserably at it. This is what i would like to create:

- a weekly ++report++ (on sunday at 9:45 am)

- of all the ++checklists++ in my board that have the name ++TO DO++

- and that have ++subtasks with a due date less than 10 days to complete++

I created this rule but it gives me empty reports even though there are lots of cars with TO DO CHECKLISTS that have subtasks with DUE DATES

*every sunday at 9:45 am, create a report with all cards with an incomplete checklist due in less than 10 days, and send an email notification to "carposterco@gmail.com*


Answers:
author: Mutya A
body: Hi there!  

I've had a look at your automation:

```
every sunday at 9:45 am, create a report with all cards with an incomplete checklist with a name containing "TO DO" due in less than 10 days...
```

<br />

This action 'with a name containing "TO DO"' pertains to the card name and not the checklist. If you try to name one of your cards with TO DO, you will see a report with that one card. You might want to tweak your card names or use labels instead to identify those cards with TO DO checklists, before you use it for your email report.   

Hope this helps!
Automatic board creation from an external link possible?
Asked by Tome Studio:

Hey guys.

I'm trying to set up an automation where once someone clicks an external link from my website, it automatically transfers them to a new board from my template.

I don't want to have to create a new board every time someone signs up and then invite them manually.

Is there a way around this? Thank you.


Answers:
author: milynnus
body: [@Tome Studio](/t5/user/viewprofilepage/user-id/5246063)

You can copy or create a new board but you cannot expect it to be like what you are wanted to achieve via template. You can automate with a Zapier webhook. That will be the easiest to handle this.

comments: author: Tome Studio
body: What exactly are you automating? Please be specific


author: milynnus
body: [@Tome Studio](/t5/user/viewprofilepage/user-id/5246063)

?$%#@????

Just trying to suggesting that if you put a link such as a zapier webhook url on your website or have eg your form action pass the data to Zapier webhook you can then do what you wanted create a board or copy a board. Just do expect this to be the as you would make a board using a board template.


author: Tome Studio
body: Going to bump this. Would greatly appreciate an answer.
How do I access my existing trello boards?
Asked by Clare Christian:

How do i access my existing Trello boards?


Answers:
author: Alex W
body: Hey [@Clare Christian](/t5/user/viewprofilepage/user-id/5244174) - welcome to the Community!

Hmm, not sure what you mean by this! If you're having log in issues, you'll need to raise a ticket. You can do this by:

1. Head to <https://trello.com/contact>
2. Scroll down to the contact form
3. For the field 'What can we help you with?', select **Account issues**
4. For the field 'Pick a topic', select **Trouble logging in**