youngmon/atlassian-qna huggingface dataset:
End of Support and Sale of Confluence Server
Asked by Andreas H:

I'm not fully understanding the changes.

I am currently owning a self hosted Confluence Server (10Users) and bought the 10 Dollar license with 1 year support.

As i am not willing to change to the cloud,following questions:

What does end of support mean? As i am running my Confluence in docker, can i still update to newer versions or does support mean that i have to reside on the latest version released in my support time frame.

What does this mean security wise? How safe is it to continue hosting a Confluence Container with the current latest version?


Answers:
author: Kian Stack Mumo Systems
body: [@Andreas H](/t5/user/viewprofilepage/user-id/4216937), I'd recommend you take a look at the [FAQ](https://www.atlassian.com/migration/faqs) page on the ending of server products.

It looks like for the next 3 years, you can continue to purchase maintenance for your system.

For the next year, until Feb 2nd 2022, Atlassian will continue to provide bug fixes, and after Feb 2nd 2022, they will only provide security bug fixes.

On Feb 2nd 2024, they will no longer release any further updates. In terms of security, you should be good until they stop releasing new versions in 2024. After that, running an out of date system can be problematic, especially if a security vulnerability is exposed.

Thanks,  

Kian


author: Mamun Ahsan Khan
body: Not an answer but an additional question, since I want to avoid multiple threads for one topic:

What happens to license renewals of still running Confluence Server instances after Februar, 14 2024? In the Licensing FAQ it is mentioned, that also renewals won't be possible anymore. But the discussion in this topic suggests, that you can still run a hosted ConServ at your own risk.

We have a Starter License and need to have the current users accessible after the EOL date. I heard that you can't use these users anymore when the license is outdated, but I'm not sure whether this is true or not. And until now we always did the license renewal manually.

So is it possible to actively run your Confluence Server instance with no restrictions in the daily usage (except for updates and maintenance)? And what happens to apps that we purchased to fit that instance to our needs?


author: Daniel Ebers
body: > How safe is it to continue hosting a Confluence Container with the current latest version?

This also depends on what security vulnerabilities will be found after Feb 2024. Minor ones - or critical ones. And then it would be still specific to your environment - you said it is running on a docker container, presumable without internet facing exposure?  
Well, then it could be safe(r) than a internet based hosting (for example you run Confluence on your personal NAS but without external exposure to the internet).  
But as always with security: one flaw suffices and malicious users have an easy game to play.


Tags: confluence-server

server
System Admin permissions removed accidentally
Asked by Paul Mata:

Changing our server over to use LDAP authentication for Windows AD management of users and groups and made a mistake when changing group permissions. Previous config was using the Jira Directory to manage users/groups. Got LDAP setup and working, added users to the appropriate groups, and deactivated the Jira Directory.

Had a user report that they were not able to login and realized that I forgot to update the global permissions to allow access for the new groups. While there, I decided to also remove the old groups and add the new groups for admins. What I didn't realize is that unchecking the old group before adding the new group would lock me out.

I didn't save after removing the old group, I just unchecked the boxes for that group, then searched for the new group and when I clicked "Add" I got the error saying I didn't have permission.  

Is there a way to fix this? I have a local admin account, but I can't find my password (I don't need to be chastised for that...I know how stupid I am for not putting that in my password manager).


Answers:
author: Yevgen Lasman
body: You can use the method described in [this KB](https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html) to gain the sysadmin access. Note that you will have to restart application twice: once after you add the parameter and second time to remove it and disable recovery mode.

Additionally, if you have database credentials or plugin which allows DB access from the application directly, you can fix this making changes to the database directly. You will just need then to flush caches and application will pick up changes in the DB.

comments: author: Paul Mata
body: Looks like this was what I needed. I actually found the article right after I posted the question, but since you also provided the article, I'm marking your answer as accepted.


author: KAGITHALA BABU ANVESH
body: Hi [@Paul Mata](/t5/user/viewprofilepage/user-id/3744231) ,

me also done the same in my stage instance.

Please check the below link. it's much helped on that time

[Restore Passwords To Recover Admin User Rights](https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html)

comments: author: Paul Mata
body: Even though your answer was for Jira instead of Confluence, it is still the same basic process to get me where I needed to be.


Tags: confluence-server

server
Is there a way to separate personal & work boards without having two different accounts?
Asked by Lakeisha Bing:

I would like to keep my personal boards separate from my work tasks. I currently do not share work boards with other employees, so all my boards are listed under personal boards.

I am using Trello to keep track of the multiple tasks/projects I have at work. I also have personal boards like knitting, menu planning \& spring cleaning and I would like to have these boards separate almost like a file manager to group them accordingly.

Please advise!


Answers:
author: Alex Christensen
body: I don't know if this is the ideal approach for this, but you could create different "Teams" for your personal stuff and work stuff, then just don't add any other Trello users to your teams. This would keep your boards organized into personal vs. work, I think.

comments: author: Lakeisha Bing
body: Thank you Alex, I will give that a try!!!! :)
Is there any email address size limitation?
Asked by Antonio Fumero:

One of my colleagues has been trying to add a new email address to his current account, and he is not able to receive any confirmation message from Trello...


Answers:
author: Caity
body: Hi Antonio,

Right now, Trello can accept email addresses up to 43 characters in length.

If your colleague's email address is shorter than that and still isn't being received, could you have him try the troubleshooting steps listed here: <http://help.trello.com/article/716-not-receiving-confirmation-emails-or-password-reset-emails> ?

Let us know if you have any questions!


Tags: account

email

restriction
Team Members need to look at their calendars for due dates
Asked by Will Wyatt:

New user here. I have 5 people, plus me on my office team. I've spent two days, the entire weekend setting up boards with lists, members to do things on cards on those lists, with due dates for all.

From what I can see now, each team member is going to have to open each board separately to see her/his assisgnment, on the calendar which appears to be unique to that board. I've set up about 40 boards and dozens, maybe hundreds of cards.

I need a place for each team member to look at a calendar for the team, and individually to see who needs to do what and when across all of the boards for the business, NOT have to open up each board and look.

Am I missing something? Surely this is part of the program.


Answers:
author: Matthew N
body: Hey Will

You can use the Planyway Power Up on a "master board" and link all of your team's boards to that, and then each user will be able to click on the Planyway Calendar to see ALL due dates across all boards associated.

Additionally, individual users can see their assigned cards at [www.trello.com/my/cards](http://www.trello.com/my/cards) across all boards.

Hope that helps!


Tags: bug

calendar

team-calendars-for-confluence
New member not appearing in Menu
Asked by Ian Campbell:

A new member I've invited to a board appears on the Home page, in Settings and in an email notification sent to me, but doesn't appear along with all the other members in the menu.

Does anyone know why, what I can do about it, and what effects it might have on communication?


Answers:
author: Caity
body: Hi Ian,

Since it sounds like this involves data specific to your account, rather than a general question, this may be a better fit for our support team.  

Would you mind reaching out to us at trello.com/contact/? If you could leave the checkbox checked to give the support team temporary access to your account, that would be very helpful. Could you also let us know (in that message, not here) the email address or username of the user you've invited?

comments: author: Ian Campbell
body: Thanks Caity, have just done as you request.

PS the problem is in the Lambeth E3 board.
Best way to approach multiple company End of Financial year planning in Trello?
Asked by Sam Ward:

My finance team is struggling to find a suitable project management set up for multiple country End of year Financial reporting for five separate companies. People are missing deadlines and finding our current method too cumbersome visually as it has so many tasks.

I would really to hear how other teams dealt with other reporting schedules in Trello. I have to have one team oversee five separate companies for financial reports that adhere to ASX and LSE listed standards. Any tips or boards that they have used would be really appreciated.

Thank You


Answers:
author: Francis Peixoto
body: I'm not an expert, but if you need to set certain deadlines based on an industry standard, maybe you can implement a simple workflow board, but add on automation based on labels with something like ButlerBot. When a card is labeled based on a certain standard, Butler automatically sets the due date based on the expected delivery date.

But at a higher level, I always take the approach of addressing needs top down: People \> Processes \> Tools.

1- Are the actors properly aware and trained on the requirements, the value creation process and the tools implemented to facilitate?

2- Are the delivery processes properly aligned with planning, overseeing, facilitating and delivering the value?

3- Are the tools up to the task of answering the business and functional requirements of the actors involved in the value creation process?

When you solidify the actors and the processes, the right tools will become an accelerator, not a speedbump.
Forgot my email
Asked by Gabriel McGinn:

Is there a way to get the first few characters fof the email linked to the account.- I have found that I have in error made several accounts over the years. I am pretty sure there is one

I have found that I have in error made several accounts over the years and I have deleted most of them. That said I am pretty sure there is one more, because its using a name I use often.

I can't seem to get the right password, and I think I've tried most of my emails. If there was a security question / email hint that would be helpful in determining if this was my old account.


Answers:
author: Nic Brough -Adaptavist-
body: You'll need to ask <https://support.atlassian.com/contact> for help with that.
Hide trello card until certain day, In other words, create a "future" card
Asked by Michael Sankari:

Hi,  

I have a follow-up list with many cards that don't need be visible all the time. For example, Gregg is sending me a check that will take a week to get here. I have a card in the follow-up list called "Gregg's check."  

I would like this card to be hidden until Wed 10/18 since there is nothing for me to do until then. Is there a way to do that?  

Thanks.


Answers:
author: Matthew N
body: Hey Michael

Check out the "card snooze" power up. It will do exactly what you need it to do, basically archiving the card until the date you specify. See more about it at <http://info.trello.com/power-ups/card-snooze>
Is there a way to switch between Trello accounts on the Mac desktop app?
Asked by Liene Verzemnieks:

I've toyed with the idea of [combining my personal/work Trello accounts](http://help.trello.com/article/739-merging-multiple-trello-accounts), but for now, I'll keep them separate.

However, the arrival of the desktop app has made me reconsider.

Is there a secret way of switching accounts that doesn't involve just logging out and back in? (Ironically, this was a lot easier on the web app, where I just used my password manager!)


Answers:
author: Matthew N
body: Hey Leine

Theres not current a way to do this, however a good suggestion to send to 'feature-ideas@trello.com'. In the meantime, you could keep one account logged in via web and the other via the app- that might work good.
Why is my Trello search function not working?
Asked by Darien Pentlin:

Lately, I have been having an issue with my Trello search function. I am a purchaser at my company and I use Trello to keep track of all purchase orders. We order a lot so I constantly have around 200 cards on my board. I title the card by the purchase order number so that I can search by the number if I need to pull them up.

Usually this has worked perfectly with no issues. Recently, I type in the order number and it just shows that is searching and it will never find it. I'm not sure if this is due to the amount of card I have on my board or something else. I archive every order once it has been received just in case I need to go back to it. This may have something to do with it as well but I am not sure.

I guess I wanted to see if maybe Trello has a limit on how many card you can have on your board or archived. Maybe I just have too much stuff on that board and I need to get rid of some things. Just want to get an idea of what I should do to fix this.


Answers:
author: Matthew N
body: Hey Darien

Boards function better with the lesser amount of cards, but 200 should be no issue. And having a lot of archived cards shouldn't be the issue either.

Have you tried this search from another web browser? Wondering if a cache clearing in your current browser will clear up the issue.

comments: author: Darien Pentlin
body: Matthew,

I have noticed that after I refresh the page, the search function seems to work. After a while of using Trello it will eventually stop searching. I guess a simple refresh fixes that problem. At least for a while.

Thank you!


author: Nazmi Syazreen
body: Hey Matthew, I have exactly the same problem as you but even though I change the web browser or clear the cache or reload the page but still none is working. please help me out.


Tags: board

performance

search
When exporting to json, are card attached files exported too in any way?
Asked by Oscar Alvarado:

Trello is perfect to carry on projects and related documents but we miss some sync tool in order to increase a potential cloud data vanish.  
Periodical exports (backups) could relieve things but it is not a pretty solution.


Answers:
author: Francis Peixoto
body: JSON will only contain the metadata associated to a context (board, lists, cards). This means that a card with an attachment will have its JSON metadata contain a link to the attachment on AWS (Trello uses AWS for storage), but not the attachment itself.
I need to put an event with date kind from/to (period) on a label to reflect on the calendar?
Asked by Antonio de Albuquerque Machado Filho:

I have problems to insert dates like periods (from/to). Trello just give me an option for dates (due dates).


Answers:
author: Matthew N
body: Hey Antonio

Trello doesn't currently support range of dates, however if you enable the Planyway Power-Up, you'll be able to use the Planyway Calendar and have date ranges there.
How can I list the task or cards for each individual in the team?
Asked by JavierGutierrezA:

Is it possible to list the cards or Task per individual?. In this way, I can know how busy this person is or if its possible to assign new tasks.

Thanks!


Answers:
author: JavierGutierrezA
body: Found it!

At the searching window (up-left corner) you can use @member. This will show you the cards that have been assigned to that person.
I have synced my trello boards to google calendar. Why does it only show one due date?
Asked by Holly Theresa:

I synced multiple boards from trello to my google calendar. I can only get one due date from one board to show. Also does the calendar not always update automatically? TIA


Answers:
author: Matthew N
body: Hey Holly

Sometimes, iCal links can be a bit finicky. I recommend checking out <http://Trello.cronofy.com>, as it seems to work a lot better at syncing the calendars from your Trello board to your google calendar. Also, you might check out the Planyway Power Up.. you can sync google calendar there as well.

comments: author: Holly Theresa
body: Thank You! I did end up using Planyway. Working great!
Is it possible to split a column into two or three sub-columns?
Asked by Ciwan:

Hi guys

I have been watching some [Eric Brechner talks on Kanban](https://www.youtube.com/watch?v=CKWvmiY7f_g). It all makes sense for us and I can really see his vision of Kanban working well for our team. The new thing that Eric brought to the table for me was the splitting of a column into two columns.

![image.png](/t5/image/serverpage/image-id/7678i43CA280C005536BC/image-size/large?v=v2&px=999 "image.png")

I am a big fan of Trello, but I could not find a way of achieving Eric's version of Kanban with it. Am I missing something? Or is it true that this cannot be done in Trello?


Answers:
author: Matthew N
body: Hi Ciwan,

Unfortunately, this is not a feature within Trello to be able to split lists into sub lists. I suggest reaching out to'feature-ideas@trello.com' with your feature request.

comments: author: Ciwan
body: Thanks Matthew, I'll do that.
Can you tell me the best way to transfer over to Trello from Asana ?
Asked by Tony Deane:

I installed Asana a few months ago, actually upgrading from Wunder List, I had found an app that transferred all the data quite efficiently from Asana to Trello.

Can you advise the best app now to transfer from Asan to Trello.

Thanks,


Answers:
author: Francis Peixoto
body: you could use a tool like Unito to sync Asana with Trello. Once you're certain you've been able to sync all the pertinent data over, cut the sync.

<https://asana.com/apps/trello>

comments: author: Tony Deane
body: Thanks, Francis, that's exactly what I ended up using... it worked fine. :-)
Shortcut for Trello Desktop app for Windows
Asked by Frosty of the North:

Is there a way to create a desktop shortcut for Trello's new desktop app in Windows 10? It seems that it's a UWP app , so it does not appear to be as simple as it is for non-UWP apps.


Answers:
author: Francis Peixoto
body: Hi,

I just tested this method to create desktop shortcuts from Store apps, and it works as advertised : <https://winaero.com/blog/desktop-shortcut-store-app-windows-10/>

comments: author: Frosty of the North
body: Hi Francis,  

I missed your reply -- just noticed it now. I tried that method and it worked. Thanks very much!


Tags: desktop

shortcut

windows
unable to add a as a group a member
Asked by dianne sumich:

Hi!

I am suddenly unable to add cards to the Trello board I am a member of. I am still showing up as a member, and my previous history is evident but the only option I have open is to subscribe to lists. Does anyone have any ideas on how to rectify this?


Answers:
author: Matthew N
body: Hi Diane,

Can you please clear your browser's cache and try once more? Also, is the same issue occurring on other browsers? If clearing your cache doesn't resolve the issue, you may need to write in to support for them to look into it further.

comments: author: dianne sumich
body: Thank you for your help, it is all back on deck
Is there a way to change the order of checklists on a card so most recent is on top?
Asked by John LaGrange:

On a card, most recent comments are posted to the top, however most recent checklist go way down to the bottom. Is there a way to change this or a zap?


Answers:
author: sg
body: Hey John,

While there's no way to auto-sort them, you can manually drag and drop them into whatever order you'd like!

comments: author: John LaGrange
body: literally a drag ;0.

I don't get the logic of comments sorting one way and checklists the opposite?
I have a problem with the power-up teamganntt
Asked by Cees van Berkel:

Hi,

When I add and authenticated teamganntt the Trello cards won't show-up in teamganntt.

Also is strange when I install the teamganntt and check the settings-\>application the power-up teamgantt does not appear

Any ideas anyone how to fix this..?

Tnx


Answers:
author: Francis Peixoto
body: This sounds like an issue you may want to take up with teamgantt support: <http://support.teamgantt.com/>
How can I open the detailed card view when adding a card?
Asked by Bence Ferdinandy:

When adding a card I can pretty easily add members and labels, but I quite often want to open the detailed editor and I can't seem to find a way, other than pressing enter to finish adding the card and then clicking on it.

Is there an easy way to start adding a card directly on the detailed view, or open the detailed view while still adding a card on the list?


Answers:
author: Matthew N
body: Hey Bruce

To go straight to the back of a card once you have entered a card title, tap shift+enter instead of just enter. this will finish the title and open the card for you.

Hope that helps!

comments: author: Bence Ferdinandy
body: Exactly what I was looking for thanks!