Cannot login to bitbucket org
Asked by Nenad:

I have weird behavior on login. My presumptions:

* i did have old account
* recently I received invite to workspace and clicked link
* on page instead of login with old username I went on account signup (where I noticed my username I usually use already exist so I took another one) and went through the singnup process with my email/password
* somewhere in the process I also clicked login with "Google account" and after click I cannot login. Error is page "We couldn't log you in" (no error code)
* tried to clean cache, cookies, incognito browser mode and nothing help
* after logging to Atlassian support, tried to open page bitbucket.org and I thought I resolved the problem but I'm getting clear page and username/password (basic authentication dialog like popup keeps opening) - when I hit cancel, I see the page, but when I try to see repositories link or anything about the account icon (right top corner) it's asking me to login again and gets me back to "Can't you login error page"

![bitbucket error 2022-05-11 080859.jpg](/t5/image/serverpage/image-id/196766i5A109A147A44A432/image-size/large?v=v2&px=999 "bitbucket error 2022-05-11 080859.jpg")

On another browser, from login screen on submit button gets me back to root URL (Chrome incognito mode)?!?

I would appreciate help. I did entered with registering different account, but initial account I want to use is stuck in limb.

Would appreciate any help, tnx.


Answers:
author: Theodora Boudale
body: Hi Nenad and welcome to community!

Does this concern the Bitbucket Cloud account that has the same email as your community account (the one you used to post this question)?

If so, this Bitbucket account was inactive/dormant. I went ahead and reactivated, so you should be able to log in now. Please feel free to let me know how it goes.

In case the issue concerns a Bitbucket Cloud account with a different email, are you able to log in to <https://community.atlassian.com/> with that email and leave a comment here, so I can check that account in our system?

Kind regards,  
Theodora

comments: author: Nenad
body: Thank you Theodora.. now it's working.

Cheers,

N.


author: Theodora Boudale
body: That's good to hear and you are very welcome!

Please feel free to reach out if you ever need anything else.

Kind regards,  
Theodora


author: Theodora Boudale
body: Hi everyone,

If you came across this question because you are facing the same error, we want to ensure you get help. We ask that you please create a new question through <https://community.atlassian.com/t5/forums/postpage/board-id/bitbucket-questions>

Kind regards,  
Theodora


author: Maged Makled
body: Hello, I'm having the same exact issue, please help

comments: author: Theodora Boudale
body: Hi [@Maged Makled](/t5/user/viewprofilepage/user-id/5089207),

I'll reply to the question you posted.

Kind regards,  
Theodora


author: Karim Semmoud
body: Hello,

I have the exact same error when I try to login to bitbucket.org with my atlassian account.

I can however to login to this Community with the same account.

Could you please help me

Regards

comments: author: Theodora Boudale
body: Hi Karim,

Of course, your Bitbucket Cloud account was set to inactive as well, so I went ahead and reactivated it. You should be able to log in without issues now, please feel free to let me know how it goes.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

error

login