youngmon/atlassian-qna huggingface dataset:
Automation create issue missing image attachments on description
Asked by Zaki Prasasti:

Hi Everyone,

I want to ask and have issue when creating issue with Automation

I attach image from original issue, there is image on that, but when automation create replicate this issue, image is missing.

![Screen Shot 2024-05-21 at 09.57.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/324916iE925F2E50DF44C8E/image-size/large?v=v2&px=999 "Screen Shot 2024-05-21 at 09.57.28.png")

here is issue creating by automation

![Screen Shot 2024-05-21 at 09.58.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/324917i19097D318076ADA0/image-size/large?v=v2&px=999 "Screen Shot 2024-05-21 at 09.58.24.png")

automation script

![Screen Shot 2024-05-21 at 09.59.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/324918i44C654F057444D43/image-size/large?v=v2&px=999 "Screen Shot 2024-05-21 at 09.59.59.png")

Thank you,


Answers:
author: Nathan Phillips
body: Hello [@Zaki Prasasti](/t5/user/viewprofilepage/user-id/2911144)

Thank you for reaching out here on the Community!

I'd like to ask, have you tried using the '**Clone Issues**' action in Automation to accomplish your goal? Allow me to provide an example below.

++**Example**++ {#toc-hId--357000147}
-------------------------------------

* I created a test issue in my site, and added an attachment of my three silly dogs:  
  ![SCR-20240523-kbhr.png](https://community.atlassian.com/t5/image/serverpage/image-id/325664i6E85D5C8C217D005/image-size/large?v=v2&px=999 "SCR-20240523-kbhr.png")
* I created a simple Automation Rule which I can **Manually trigger** from any issue.
* When this Automation Rule is triggered, I select to run the '**Clone Issues**' action.
* Within the '**Choose field to set** ' dropdown, select '**Attachment** ' as seen below.![SCR-20240523-jzgu.png](https://community.atlassian.com/t5/image/serverpage/image-id/325661iF036A2EF9F09D7B2/image-size/large?v=v2&px=999 "SCR-20240523-jzgu.png")
* Navigating back to my test issue, and triggering this Automation Rule, we can see this rule runs successfully, creating a clone of this issue and successfully attaching my image:  
  ![SCR-20240523-kcmg.png](https://community.atlassian.com/t5/image/serverpage/image-id/325671i4A4B75F958836564/image-size/large?v=v2&px=999 "SCR-20240523-kcmg.png")

Would you be able to utilize the '**Clone Issues** ' action and follow these steps to accomplish your goal?   

Thanks!

comments: author: Zaki Prasasti
body: Will try, thanks [@Nathan Phillips](/t5/user/viewprofilepage/user-id/5157651)


Tags: automation

cloud

confluence-cloud

jira

jira-software
Tabs Page: How to change text font color of a selected tab?
Asked by LAMPEREVOLINSKI, DEBRA:

We are using a dark blue background for selected tabs and would like the text font color to be white when selected and black when not selected. Currently the text font color for a selected tab is a shade of blue, that isn't very legible due to the dark background.   

Below is the code we're using, based on research found in this site. Please indicate where we should make the change and if the color code should be #FFFFFF. Thanks!  

.confluenceTd { border-color: white !important; padding: 15px !important;}.aui-tabs.horizontal-tabs\>.tabs-menu\>.menu-item.active-tab a { font-family:verdana Console; font-style: italic; background-color: #0E497B; color:#FFFFFF; font-size: 19px; border-bottom: 1px solid #000000; border-top: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-radius: 12px; } .aui-tabs.horizontal-tabs\>.tabs-menu\>.menu-item a { font-family: verdana; background-color:#F5F5F5; color:black; font-size: 16px; border-bottom: 1px solid #000000; border-top: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-radius: 12px; }


Answers:
author: Zoriana Bogutska_Adaptavist_
body: Are you in the Data Center? What app do you use for tabs?


Tags: font-color

tabs

unknown-hosting-type
Risk related to migrating confluence from on-prem to cloud using MAT
Asked by Majid Abdulsatar:

1. if migrate only certain spaces (without groups and users) what are the risks am looking at?

2. if I migrate the whole thing to the cloud what are the risks there?

any insights will be appreciated


Answers:
author: Fadoua
body: [@Majid Abdulsatar](/t5/user/viewprofilepage/user-id/5501672)

I won't suggest you to go with option 1 at all.

Follow Atlassian recommendations when you are migrating your Confluence Instance from DC to Cloud.

Below are the steps for the migration:

<https://support.atlassian.com/migration/docs/use-the-confluence-cloud-migration-assistant-to-migrate/>

Let me know if you have any questions.

Best,

Fadoua

comments: author: Majid Abdulsatar
body: may I ask why you advice against option 1 ? thank you so much for you input


author: Fadoua
body: Because what is the point of migrating an instance without users? the first issue I can think of is inaccessible spaces because of permissions.


author: Majid Abdulsatar
body: I want to move only few users, how can I config that? I do not want to pay for extra licenses that I do not need.


author: Fadoua
body: [@Majid Abdulsatar](/t5/user/viewprofilepage/user-id/5501672)

Make sure to make the changes in the original instance before migrating to the new one (users change)


Tags: cloud

confluence-cloud
"Invalid Product value" When Using Migration Assistant
Asked by Michael Stanley:

I am trying to migrate a Confluence 7.4.3 site to a new Atlassian cloud account we set up. When I go to Confluence Administration \> Migration Assistant \> Create New Migration \> Connect to Cloud and then click the "Choose cloud site" button to connect to my cloud account, I am getting an "Invalid Product value" response back on a otherwise blank HTTP page. Any ideas what could cause this?


Answers:
author: Brant Schroeder
body: [@Michael Stanley](/t5/user/viewprofilepage/user-id/5501569) Welcome to the Atlassian community.

I would suggest submitting a support issue to Atlassian. <https://support.atlassian.com/contact/>


Tags: confluence-data-center

data-center
Multiple Queries In 1 Table Transformer Instead Of Nesting
Asked by Catrina Chanthasene:

I have 1 table with 3 columns titled "Initiation Date", "Due Date', and "Completion Date". I would like for the date format to always display as dd/mm/yy in all 3 columns. I was successful in adding code to the table transformer to format 1 column. How can I format all 3 columns in a single table transformer, vs. having to nest each one? The code I used was:

SELECT T1.'Initiation Date', T1.'Due Date', T1.'Completion Date',

FORMATDATE('Due Date','dd/mm/yy')

AS 'Due Date' FROM T1


Answers:
author: Stiltsoft support
body: Hi [@Catrina Chanthasene](/t5/user/viewprofilepage/user-id/4019941) ,

You may use the following SQL query for your case:

SELECT  
FORMATDATE('Initiation Date', "dd/mm/yy") AS 'Initiation Date',  
FORMATDATE('Due Date', "dd/mm/yy") AS 'Due Date',  
FORMATDATE('Completion Date',"dd/mm/yy") AS 'Completion Date'  
FROM T1

Please note that you use ' ' to refer to columns (for example, 'Column_name').

And you use " " (double quotes) to refer to strings. So, the correct version is FORMATDATE('Due Date', "dd/mm/yy") and not FORMATDATE('Due Date', 'dd/mm/yy').

Hope this helps.


Tags: table

column

date

filter

formatdate

nesting

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer

unknown-hosting-type
how can i move personal space from one acct to another?
Asked by Goddard, Stephen:

My company was recently acquired and now my email changed and I've created a new account with my new email. I'd like to migrate my content under my old email address to my new account with my new email address.

I was able to backup my old personal account and its now in a zip file on my desktop and still in confluence for now.

I still have access to the old account and email for the time being.

I would like to import my personal files from the backup to my new account, but it doesn't seem to let me do that, I don't want to proceed with the "restore" without being able to point it to my new personal account.

Any suggestions? Is there something I can edit in the zip file, or a different restore option that I'm missing?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: If you can log into your old account, you can move the pages in the space to your new personal space. You'll have to open permissions on your new space, at least temporarily so your old account can write to it.

comments: author: Goddard, Stephen
body: Shawn, thanks for the reply. I do still have access to the old account. I'll login and give that a try.


Tags: cloud

confluence-cloud
Need to copy dates to linked epics
Asked by Asifa Azad _CW_:

We have Automation Stories that are created under the Generic Automation Epic, and these stories are linked to their relative Feature Epics through 'relates to' linking method. i want the field 'Automation Completion Date' in the stories needs to be copied to the field 'Automation Completion Date' field in the linked Feature Epic.


Answers:
author: Dexter de Vera
body: Hi [@Asifa Azad _CW_](/t5/user/viewprofilepage/user-id/5547731) ,

Based on my understanding, you want automation to copy the story date fields to all related to linked Epic issue. Here's my sample automation to achieve this in automation.

Trigger: Field value changed - Automation Completion Date

Condition: Issue fields condition - Issuetype - equals Story

Branch: Branch rule / related issues - Linked Issues - relates to

Condition: Issue fields condition - Issue Type equals Epic

Action: Edit issue - Automation Completion Date - (...) - Copy - then Trigger Issue

Note: In the sample screenshot the field I use is the due date (use Automation Completion Date instead)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341943iB7AB7F7381304024/image-size/large?v=v2&px=999 "image.png")

This automation will be triggered when the Automation Completion Date value change, it will check all the "relates to" Epic issue type and copy the date field.

Hope it helps.

Thanks!


Tags: cloud

jira-cloud
System Rule not Working
Asked by Natalie Waters:

Hiya,

I've tried adding system rules into our project and whilst the rule to re-open tickets worked, the project refuses to add the other one which is:

**When a comment is added ? update the status**

Has anyone else experienced this within their setup and were you able to resolve it?

![Screenshot 2024-08-15 at 09.12.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/341924i495FEB9E3CA1590B/image-size/large?v=v2&px=999 "Screenshot 2024-08-15 at 09.12.56.png")


Answers:
author: John Funk
body: Hi Natalie,

So, what happens when you click on Add system rules button? Have you tried going to Project Settings \> Automation? Are you Jira Admin? Or just a Project Admin?

comments: author: Natalie Waters
body: Hi John,

1. Nothing, the pop up disappears with no rule added and it gives me the option to add it again

2. This was done through Project Settings \> Automation

3. I'm a site admin and project admin

Can also confirm that it worked for 1 of the 2 suggested initially which was:

**When a customer comments on a closed request ? then reopen the request**

Hope that helps :)


Tags: cloud

jira-service-management

jira-service-management-cloud
Does anyone involve in building facility maintainance here,?
Asked by MOHD HELMY BIN IBRAHIM:

Hi, can anyone share or explain me on how jira workflow give value to the daily routine inspection?


Answers:
author: John Funk
body: Hi Mohd - Welcome to the Atlassian Community!

If you can provide more details about exactly what you would like for it to do, we can give you more guidance. But I used Jira for facility maintenance with a previous organization by using Jira Service Management.


Tags: cloud

jira-cloud
Can we hide/Grey out the Form feature for specific project in Jira Software?
Asked by SysAdmin:

Hi,

We have Form as a feature which is visible on Jira Issues we want to disable or hide this Form feature for one of our projects.

Can we do this for a project in Jira? SS has been attached for the reference.

![form.png](/t5/image/serverpage/image-id/341895i9C632F7D8389F7D8/image-size/large?v=v2&px=999 "form.png")

Regards,

Muddassir Quazi


Answers:
author: Nikola Perisic
body: Hi [@SysAdmin](/t5/user/viewprofilepage/user-id/3609486)

Forms feature is showing for only for the service projects. There is no really a way to disable this feature.

comments: author: SysAdmin
body: Okay, Thanks [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)


Tags: data-center

datacenter

jira-data-center

jira-software
i cant login becuse SAML got an issue
Asked by canabatz:

im posting here from my other account , i got an account and i configured SAML sso and i used my admin email as well for testing on other browser , the main browser was closed by mistake while working on it and now i cannot login with my user/password method , how can i reset my account to use password again?

thanks


Answers:
author: Anandhi Arumugam
body: Hi [@canabatz](/t5/user/viewprofilepage/user-id/5568829) Do you have any other account in Jira Internal Directory? Please use this account and try to login.

If not, do you have a recovery_admin account set up in setenv.sh? If you don't, set this up in setenv.sh and restart jira and try to login. Hope this helps!

comments: author: canabatz
body: Hi thanks for the replay , im trying to login to my account from <https://id.atlassian.com/>

when useing my email address it send me to that page![Screenshot 2024-08-15 112729.png](https://community.atlassian.com/t5/image/serverpage/image-id/341929i5BEB6E8052F7C736/image-size/large?v=v2&px=999 "Screenshot 2024-08-15 112729.png")

that becuse of a saml configuration mistake , now i cant login with user/password , i need someone to remove my admin account from useing sso policy.

how do i contact technical support?

thanks


author: Anandhi Arumugam
body: [@canabatz](/t5/user/viewprofilepage/user-id/5568829) Oh, I thought it was a DC instance. Is there any other Org admin who is excluded from SAML SSO? If not, please contact Atlassian Support. They will be able to help with this.


author: canabatz
body: no , im the only Admin :(

i dont find and way to contact support, when trying to contact support im ending here in the community , there is any straight way to contact support?


author: Anandhi Arumugam
body: [@canabatz](/t5/user/viewprofilepage/user-id/5568829) You can use this link <https://support.atlassian.com/contact/>


author: canabatz
body: ![Screenshot Capture - 2024-08-15 - 11-52-04.png](https://community.atlassian.com/t5/image/serverpage/image-id/341936iE92D59D18080C59D/image-size/large?v=v2&px=999 "Screenshot Capture - 2024-08-15 - 11-52-04.png")this is what i get for options , what to chose?

thanks


author: Anandhi Arumugam
body: [@canabatz](/t5/user/viewprofilepage/user-id/5568829) Can you try to login to id.atlassian.com? If your account doesn't work due to this issue, can you create a temporary one using your any other email address? Use this email to login to support.atlassian.com and raise the ticket.


Tags: atlassian

jira-unknown-hosting-type

saml

sso

unknown-hosting-type
Jira project desktop shortcut
Asked by Barry Neilson:

I posted this question to the community, but it seems to have gotten itself missing- so I'm hoping I'm not duplicating it.

Is there a means to place a Jira (Cloud) desktop shortcut, or are users required to search for the project across the web (Favourite, Search, manual address typing, etc)

I have searched the documentation, but most of the Cloud documentation appears to be inaccurate or unhelpful.

Apologies if duplicated.

Cheers


Answers:
author: Carlos Garcia Navarro
body: Hi [@Barry Neilson](/t5/user/viewprofilepage/user-id/5564427) ,

Welcome to the Community! If you're using Chrome , you can select 'Save and Share' from the (...) menu and then 'Create Shortcut':

![Screenshot 2024-08-14 at 9.56.48?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341880i921286C1F864C9AF/image-size/large?v=v2&px=999 "Screenshot 2024-08-14 at 9.56.48?PM.png")

comments: author: Barry Neilson
body: Hey thanks for your suggestion. Unfortunately, I and my users are restricted to MS Edge. Those menu options do not appear.

However, your suggestion did lead me to find the option to pin to the Taskbar: More Tools \> Pin to TaskBar. I was hoping that Jira might have had an option to do this or place an icon on the desktop automatically, but this is a good workaround.

Thanks!


author: John Funk
body: Hi Barry - Welcome to the Atlassian Community!

I just use a browser bookmark since it will be a browser session anyway.


Tags: cloud

jira-cloud
Can I Sparate Completed Points from Sprint to Sprint?
Asked by Breeze:

I have an 8-point story. Four points were completed and I need to roll it over into the next sprint. In the next sprint I will complete the last four points. Normally, when I close the story in the new sprint, Jira shows that all points were completed in the new sprint, vice the last four points. If I use the time tracking feature, and roll the story over, will Jira reflect the fact that eight points were completed over the course of two sprints?


Answers:
author: Trudy Claspill
body: Hello [@Breeze](/t5/user/viewprofilepage/user-id/4521112)

No, Jira does not give you credit partially completed work. All points on the item are credited to the sprint in which the issues is completed. The issue must be in a "complete" status (right-most column of the board) at the end of the sprint to be considered completed in that sprint, and all the points associated with the issue are then considered complete in that sprint.

Generally the idea of scrum is that you are committing to completing all the work for the issues you add to the sprint. If you don't think you can complete all the work for an 8 point story based on your resources and your other commitments for the sprint, then you should break the story into smaller issues that you can complete or plan to commit to that that story in a future sprint.

Seeing in your sprint reports that you had committed to completing those 8 points but did not do so is an opportunity to review your estimation process, sprint planning process, and sprint execution process. Why was the story not completed? Was the work under estimated? Did you over commit to what you could complete, given the available team members? Did some unexpected work divert you from the work to which you committed? Was there an unexpected reduction in the number of available team members of the time they could apply to working on sprint items.

Use the discrepancy between your committed points and your completed points to improve your process.


Tags: data-center

jira-data-center
Sprint Weekly Updates document
Asked by Gurinder Summan:

How to update Sprint Weekly Updates document for Q2. This file is currently getting created manually at the start of each quarter. Source of data is Jira Initiative and Epics. We would like to have it autogenerated as a tab for each Project Team.


Answers:
author: Bill Sheboy
body: Hi [@Gurinder Summan](/t5/user/viewprofilepage/user-id/538400)

There is likely nothing built into Jira Cloud which can create your report format and add it as a tab to the team information.

Some alternatives are:

* Using examples of your report, determine if it could be reproduced using a Jira Dashboard with gadgets and JQL filters
* Investigate the Atlassian Marketplace for addon reporting to meet your needs

Kind regards,  
Bill


Tags: cloud

jira-cloud
Remove kanban board constraint hiding issues that lack recent activity
Asked by Kate Reeder:

Hi folks - I'm using Jira Software with a Company-Managed project on Cloud. I have a kanban board setup and it appears that the Completed issue time frame is affecting more than just completed issues. Anyone know if this is a bug or functioning as designed?

On my kanban board, I'd like to be able to not display completed issues that are older than 4 weeks, while keeping other issues that are active (not in a complete status) visible, even if those active issues have not had recent activity.

What I've experienced is - when I set the Completed issues time frame (located in Configure Board \> General) to 4 weeks, then any issue that has not had activity within the last 4 weeks disappears from the board - even issues that are in an active status (aka: not in a complete status). When I set the Completed issues time frame to 'Nevermind, show all', then these same active issues (that are not in a complete status) that were previously hidden, reappear and are now visible. This leads me to believe that this Configure Board Complete issues setting is affecting visibility to more than just Complete issues, even though it's labeled 'completed issues' and in Configure Board\>General is defined as 'choose how long completed issues stay on your board'.

Is there a setting somewhere that can be used to ensure this Completed issues time frame only applies to issues in a complete status? ...or is this a limitation of kanban boards, where the Completed issues time frame will impact non-completed issues as well? ...or is this a bug that I should report to Atlassian?

...if this is indeed functioning as designed, I think the UI wording is a bit misleading. I wonder though if I'm just missing something?


Answers:
author: Trudy Claspill
body: Hello [@Kate Reeder](/t5/user/viewprofilepage/user-id/5568693)

Welcome to the Atlassian community.

The Hide Complete configuration should not be affecting issues that are not completed.

Can you provide screen images to help illustrate what you are seeing? Can you show us the mapping of statuses to columns for your board? Can you show us the details of an issue that is being hidden that you think should not be hidden? We would need to see the issue's status, its issue type, and the Updated and Resolved timestamp information.

Do you have any Quick filters activated? Do you have a swimlane/group-by setting selected?

comments: author: Kate Reeder
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) thank you for confirming the intended functionality! The team has already updated the older tickets to ensure they show on the board. I will have to create one and let it go stale for a time and will then grab some images and get back to you with those!


Tags: cloud

jira-cloud