youngmon/atlassian-qna huggingface dataset:
Unable to login to Confluence Page
Asked by Pooja Panchal:

Once after Navigating to [https://id.atlassian.com/login?continue=https%3A%2F%2Fgriffintown.atlassian.net%2Flogin%3FredirectCount%3D1%26dest-url%3D%252Fwiki%252Fspaces%252FGRIF%252Fpages%252F4784133%252FKi%252BSpecifications%26application%3Dconfluence\&application=confluence](https://id.atlassian.com/login?continue=https%3A%2F%2Fgriffintown.atlassian.net%2Flogin%3FredirectCount%3D1%26dest-url%3D%252Fwiki%252Fspaces%252FGRIF%252Fpages%252F4784133%252FKi%252BSpecifications%26application%3Dconfluence&application=confluence) {#toc-hId--1384797556}
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The response is below {#toc-hId-1102715277}
-------------------------------------------

This site can't be reached![2019-11-28_130234.png](https://community.atlassian.com/t5/image/serverpage/image-id/74347iE2CC2D99B517C31E/image-size/large?v=v2&px=999 "2019-11-28_130234.png")![2019-11-28_130418.png](https://community.atlassian.com/t5/image/serverpage/image-id/74348i9711432C89213D0F/image-size/large?v=v2&px=999 "2019-11-28_130418.png") {#toc-hId--704739186}
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Answers:
author: Vickey Palzor Lepcha
body: Are you able to access your account now ?

comments: author: Pooja Panchal
body: Hi Vickey,

When I try to access a Confluence page, I land to a blank page as below ![2019-11-28_133307.png](https://community.atlassian.com/t5/image/serverpage/image-id/74351i34392015BA4859D9/image-size/large?v=v2&px=999 "2019-11-28_133307.png")


author: Vickey Palzor Lepcha
body: Pooja - can you confirm if you have access rights to that particular page ?


author: Pooja Panchal
body: Vickey- I believe I do because I was able to access it until yesterday. It was this morning I found out that the page is not loading anymore.


author: Vickey Palzor Lepcha
body: Do you have access to confluence in general and to spaces and pages other than this ?

If you do , I guess it's either permission issues or maybe the page is moved .

Try looking out for an administrator in your firm and have him/her checked.


author: Pooja Panchal
body: [@Vickey Palzor Lepcha](/t5/user/viewprofilepage/user-id/193910) The confluence page is now accessible. Thanks for the help.
Tokens voor Confluence Server REST API
Asked by Onno van der Straaten:

Is it true that Confluence provides no way to authenticate using a token. Username and password only? At least not without extra add-on?

How it is possible that this is still not part of standard Confluence?


Answers:
author: Mario Abud
body: Only with Confluence Cloud you can authenticate using tokens, with Confluence Server you need username and password. You can read [Confluence Cloud API-Tokens](https://confluence.atlassian.com/cloud/api-tokens-938839638.html) y [Confluence Server Rest API](https://developer.atlassian.com/server/confluence/confluence-server-rest-api/)

Regards


author: Mario Abud
body: Hello [@Onno van der Straaten](/t5/user/viewprofilepage/user-id/551335), authenticating using tokens only Confluence Cloud, with Confluence Server you need to authenticate. Look at [Confluence Server API](https://developer.atlassian.com/server/confluence/confluence-server-rest-api/)

Regards


Tags: confluence

rest-api
Crowd 3.7.0 console won't load - returns 504
Asked by mw_sysop:

After upgrading Crowd from 3.4.4 to 3.7.0 the console won't load.

<https://crowd.example.com> shows the "Set up Crowd" button, clicking on that button redirects to <https://crowd.example.com/crowd/console> but this page won't load and returns 504 after 1 minute (browser timeout)

This happened with Crowd 3.5.0 as well. When going back to 3.4.4 everything works fine again.

Any help would be greatly appreciated


Answers:
author: Gaurav
body: Hi [@mw_sysop](/t5/user/viewprofilepage/user-id/497363) ,

I am sorry that you are facing issues while setting up the latest Crowd.

Can you please check Crowd logs and paste any errors that you see in the logs?

Also, how did you upgrade Crowd from 3.4.4 ? Can you please share the process

Cheers!

Gaurav Agarwal

comments: author: mw_sysop
body: Hi [@Gaurav](/t5/user/viewprofilepage/user-id/1177576) ,

The only errors I see in the log are about application links:

Caesium-2-1 WARN \[atlassian.applinks.core.DefaultApplinkStatusService\] Unrecognized error while attempting to retrieve status of Application Link 'c82cfacc-1197-3d0c-9b9f-ad6445787b73'

When the server is started and the main page with the "Set up Crowd" button is shown the log stays empty.

To perform the upgrade I used the tar.gz archive:

1) stop Crowd  
2) download archive  
3) extract  
4) change ownership of the files  
5) add MySQL connector to {INSTALL_DIR}/apache-tomcat/lib  
6) change reverse proxy settings in {INSTALL_DIR}/apache-tomcat/conf/server.xml  
7) set correct path to Crowd home directory in {INSTALL_DIR}/crowd-webapp/WEB-INF/classes/crowd-init.properties  
8) remove symlink to old version  
9) create symlink to new version  
10) start crowd

I have used the above process for all upgrades over the last few years
Where do I find my server ID?
Asked by Thomas Douglas:

Where is the server ID stored for Crowd? I know I could normally find it if Crowd was up, but it is past our trial period and I need to renew it. Until I re-new it, I can't access the system info thru the web app.

Thanks for any help


Answers:
author: Bruno Vincent
body: Hi [@Thomas Douglas](/t5/user/viewprofilepage/user-id/852290)

The server ID can be found in *\<crowd.home\>/shared/crowd.cfg.xml*

```
<property name="crowd.server.id">XXXX-XXXX-XXXX-XXXX</property>
```

Where *\<crowd.home\>* is the path you configured in *crowd-webapp/WEB-INF/classes/crowd-init.properties* when installing Crowd
migrate users from another server using AD into a Crowd directory
Asked by spearmint_man:

Im moving an instance of Jira, Confluence and Crowd from one region to another in AWS.  

Whats the best way to migrate users in crowd from an instance in crowd using AD and move to an instance which is not going to use AD, e.g. a crowd dir.  

Neither instance can see each other nor ever will.  

We have migrated Jira \& Confluence sucesfully, and have a new instance of crowd, but havent migrated anything from Crowd yet.

How would you go about migrating users with minimal effort.


Answers:
author: Edwin Kyalangalilwa
body: Hi [@spearmint_man](/t5/user/viewprofilepage/user-id/3589681) ,

An option would be to use REST API. By getting a CSV export of the users and then looping through them and creating each one.
Use REST To Request User Password Reset on Crowd?
Asked by Dalectric:

I'm writing a script to create users, add them to a group and then send a password reset email from Crowd.

I'm using application credentials to handle this and I can create the user and add them to a group fine, but when I try and request the password reset using

```
curl -k -D- -u "applicationname:apppassword" -X POST https://mycrowdserver/crowd/rest/usermanagement/1/user/mail/password?username=usertoreset
```

I get

```
HTTP/1.1 403 Forbidden
```

and

```
XSRF check failed
```

The documentation suggests "the application is not allowed to update the user's password" but I can't see how I would enable it anywhere in Crowd if it is even disabled.

I can't find a solution to this after a lot of searching, can anyone help please?


Answers:
author: Dalectric
body: Fixed it by adding the following to my request

```
 -H "X-Atlassian-Token:nocheck"
```
Javascript Error when adding users to group
Asked by max:

Hi,

im havin an issue while i want to add an user to a group from the groups "Direct Members" Menu.

This only occurs, when i want to add users to a group belonging to our AD Directory. While using another one, everything is fine.

As soon as i click the "add user" menu, the Menu disappers and the JavScript Console throws some errors like:

Invariant Violation: "Minified React error #31; visit [https://reactjs.org/docs/error-decoder.html?invariant=31\&args\[\]=object%20with%20keys%20%7Bid%2C%20username%2C%20active%2C%20directory%7D\&args\[\]=](https://reactjs.org/docs/error-decoder.html?invariant=31&args[]=object%20with%20keys%20%7Bid%2C%20username%2C%20active%2C%20directory%7D&args[]=) for the full message or use the non-minified dev environment for full errors and additional helpful warnings. "  
Ember 12

in this file:

/s/37a6259cc0c1dae299a7866489dff0bd-CDN/1270/1/3.7.0/_/download/batch/com.atlassian.crowd.crowd-frontend-plugin:entrypoint-system-admin-group-members/com.atlassian.crowd.crowd-frontend-plugin:entrypoint-system-admin-group-members.js?locale=de-DE

Any Ideas?


Answers:
author: wojtek
body: Hi, what is the configuration of your AD Directory? Do you have option "Manage groups locally" enabled?
JIRA Crowd : How can I set up SSO2.0 using Crowd at JIRA Server
Asked by Inchul Kim:

I installed JIRA Server \& Confluence \& Crowd.  
I tried to set up login at SSO 2.0.

Authentication method : Login form (Active)  
Crowd single-sign-on (Inactive)

And message is like below.

How can I do?  
1) I just changed 'crowd-init.properties' files like this.  
=\> crowd.home=D:\\atlassian-crowd-3.7.0  
2) And I just click 'start_crowd.bat'.  

==================  

" The application base URL is not HTTPS  
Due to security risks we do not allow using SAML with an insecure connection.  
Please ensure that your server is using HTTPS and that your application base URL is  
configured appropriately. "


Answers:
author: Gonchik Tsymzhitov
body: you need to introduce a secure integration based on your log

The application base URL is not HTTPS


Tags: jira-server

sso
Con I run a Crowd Server with Jira & Confluence DC?
Asked by Adam Henriques:

Is it possible to run crowd server together with Jira and confluence Data center or am I required to upgrade to Data Center?


Answers:
author: Bruno Vincent
body: Yes, you can. Jira DC and Confluence DC existed even before Crowd DC was first released. Besides the above, from Jira and Confluence's perspective, Crowd's URL is just an URL. It can be the URL of a single Crowd server or the URL of a load-balancer hiding the complexity of multiple Crowd nodes. The thing is, if you don't upgrade to Crowd DC, your Crowd Server will be a Single Point Of Failure (SPOF), which kind of eradicates the advantages of having DC versions for Jira and Confluence.
How to get active users list with lastlogin time and jira group with Groovy script
Asked by navesh:

Can any one help me on the Groovy script

following details needed

-user name

-mailid

-lastlogin time

-groups (ex: Jira users,Admins...)


Answers:
author: Dawn Cooper
body: I have this when using Crowd

SELECT d.directory_name AS "Directory",

u.user_name AS "Username",

FROM_UNIXTIME((CAST(attribute_value AS UNSIGNED)/1000)) AS "Last Login"FROM cwd_user u

JOIN cwd_directory d ON u.directory_id = d.id

LEFT JOIN cwd_user_attributes ca ON u.id = ca.user_id AND ca.attribute_name = 'login.lastLoginMillis'WHERE u.active = 1AND d.active = 1AND u.lower_user_name IN (SELECT DISTINCT lower_child_name

FROM cwd_membership m

JOIN licenserolesgroup gp ON m.parent_name = gp.GROUP_ID)AND (u.id IN (SELECT ca.user_id

FROM cwd_user_attributes caWHERE attribute_name = 'login.lastLoginMillis' AND FROM_UNIXTIME(ROUND(ca.attribute_value/1000)) \<= (current_date - interval 60 day))OR u.id NOT IN (SELECT ca.user_id

FROM cwd_user_attributes caWHERE attribute_name = 'login.lastLoginMillis'))ORDER BY "Last Login" DESC;


Tags: jira
SLA Report access to Management
Asked by Jignesh Doshi:

We have a few Service Management Projects for internal employees related to HR and finance related queries by employees to respective team.  

COO has an EA that needs access to SLA report for these projects. We don't want EA to have access to the confidential information in issues/requests created by employees for HR and finance team.   

Is there a permission level that we can assign to EA which has access to SLA report with request count, SLA Met, SLA Not met, Overdue requests etc without giving access to view actual requests?


Answers:
author: Nadhila Savira
body: Hi Jignesh,

I had a thought about using the Service Report gadget on the Dashboard, but unfortunately the data from this report would not show up unless you give them access to the Project, thus giving access to view the requests which is not what you wanted.

So because of such limitation of our native functionalities, I'm wondering if you could give our marketplace apps a try. You can find a list of the relevant apps here that I already filtered for you: <https://marketplace.atlassian.com/search?query=sla%20report>

You can have a trial period for each app, and if you have questions about the app itself, you can reach out directly to our vendors. Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Create a closed status that does NOT notify the customer
Asked by Josh Noren:

I want to be able to close some tickets without notifying the customer. Every time i have tried to make changes to the notification scheme, I've messed it up.

Basically I'd just want a status called "Closed Internal" that is a "done" status, that resolves that ticket but doesn't send end user communications.

This feels like something that should be straight forward and something I have done in 5 different ticketing systems, but can't figure out a clear cut easy way.


Answers:
author: Manoj Gangwar
body: Hi [@Josh Noren](/t5/user/viewprofilepage/user-id/5368860)

You can use the Search screen to filter for the issues you want to close. Then use the Bulk Change feature, and select Transition as the action.

![Screen Shot 2021-04-14 at 8.50.03 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/138642i398B97E34A7EABD9/image-size/large?v=v2&px=999 "Screen Shot 2021-04-14 at 8.50.03 AM.png")

![Screen Shot 2021-04-14 at 8.50.31 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/138643iB412476389766DBF/image-size/large?v=v2&px=999 "Screen Shot 2021-04-14 at 8.50.31 AM.png")

Step 4: uncheck the box for **Send mail for this update**

The bulk change for transition can be affected by the starting status of the issue and by workflow rules, so you may have to make the changes to smaller batches.

comments: author: Josh Noren
body: Thank you! However the intended purpose is to have this close internal ability for all tickets at any given time. I apologize if that was not clear at first.


Tags: cloud

jira-service-management

jira-service-management-cloud
Oops, you've found a dead link error message
Asked by Leandro Ferraro:

I'm getting the error showing in the picture when I select the View request link from an JSM customer notification. Everything else is working fine. Does anyone know the root cause? How can I troubleshoot it?

![2024-09-10_10h15_50.png](/t5/image/serverpage/image-id/346585i5725DC4AE683E767/image-size/large?v=v2&px=999 "2024-09-10_10h15_50.png")


Answers:
author: Leandro Ferraro
body: I was able to identify the root cause but I don't really know what would be the best solution for it. There is a syntax error in the notification template, see below , where the variable ${reque/st.url} is not pointing to the actual request:

![2024-09-10_11h49_17.png](https://community.atlassian.com/t5/image/serverpage/image-id/346617i9C26DCF53DAF4ED2/image-size/large?v=v2&px=999 "2024-09-10_11h49_17.png")

Does any one know how to fix it?

Thank You


Tags: cloud

jira-service-management

jira-service-management-cloud
Conditional string only if (smart) variable exists in AQL
Asked by Felix Herzog:

Hi,

currently I have following Automation to give our users an overview over their current assets:

```
Hello {{issue.reporter.DisplayName}}, 
you have {{lookupObjects.size}} assets assigned to you: 
{{#lookupObjects}} 
{{objectType}}: {{Name}}
 -------------------------------------- 
Hostname: {{Hostname}} 
Serial: {{Serial Number}} 
SIM number: {{SIM number}} 
Last update: {{Updated}} 

{{/}}
```

Some Assets don't have an SIM-Number. SO I want something like:

(following is pseudo-code)

```
{{if exists {{SIM Number}} SIM number: {{SIM Number}} }}
```

SO only if a SIM Number Entry exists, the Line "SIM-Number" should be posted.

Currently this just keeps empty.

Is there a way to do so? A sort of conditional output?

Thank you


Answers:
author: Vijay Dadi
body: Hello [@Felix Herzog](/t5/user/viewprofilepage/user-id/3852535) ,

Try having If-Else block - that might work out.

Vijay


Tags: asset-management

assets

automation

cloud

jira-service-management

jira-service-management-cloud
Automation using Regex to edit issue and update multiple fields extracted from email description
Asked by Habib Memon:

Hi Community,

I am wondering how to do this in a simple way.

On one of our JSM project, we receive external email which is converted to a ticket.

We want to extract these form like fields in the description to their respective fields in Jira Ticket.

**Hello,**  
**Please be notified that project for 1234 Test St, City, ST, Postal**   
**Code and Unit 6789 has been scheduled to start on MM/DD/YYYY.**  
**Group Id : 12385**  
**Unit Building : 6789 - 1234 Test St, City, ST, Postal Code**  
**PROJECT TYPE : 3rd type**  
**Move Date : MM/DD/YYYY**  
**Start Date : MM/DD/YYYY**  
**Ready Date : MM/DD/YYYY**  
**Completion Date: MM/DD/YYYY**  
**Cont Company : Test Building Services Inc.**  
**Pr Project Manager : Tim Logas(tlog[@invest.co](mailto:mtruta@starlightinvest.com))**

**Special Instructions: Please ensure this unit is ready for occupied to begin on the indicated start date.**

**Regards**

I have made an automation script on issue creation to edit issue fields and update relevant Jira fields (most of those are custom fields) using Regex as shown.

![Screenshot 2024-09-10 100919.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/346582i7CF5E8B6748267E8/image-size/large?v=v2&px=999 "Screenshot 2024-09-10 100919.jpg")

I am bit confused whether to select one or more fields from Choose fields to set and remaining in additional fields or I am missing something as got this error in automation audit log.

**Error while parsing additional fields. Not valid JSON.**


Answers:
author: Jim Knepley - ReleaseTEAM
body: I would need to experiment, but I don't think smart values are quoted strings by default, meaning that you're composing invalid JSON like:

```
{
? ? "fields": {
? ? ? ? "customfield_10072": 3rd type
? ? }
}
```

Maybe try something like:

```
issue.description.match("^PROJECT TYPE:\s*(.+)\s*$").asJsonString
```

...and see if that works.


Tags: automation

cloud

email

jira-service-management

jira-service-management-cloud

json

parsing

regex
Can someone please provide evidence of the JIRA price increase?
Asked by t_sufyan.anis:

Could someone please provide evidence or documentation regarding the recent price increase for JIRA? We need to understand when this change occurred and the specific details surrounding the increase. Additionally, it would be helpful if you could share the official article or announcement from Atlassian that outlines the reasons for the price adjustment and any related information.

Thank you in advance for your assistance.


Answers:
author: Dan Breyen
body: Hi [@t_sufyan.anis](/t5/user/viewprofilepage/user-id/5364118) are you referring to the increase from last fall? Atlassian sent us an email last September (2023)

![Screenshot 2024-09-10 094230.png](https://community.atlassian.com/t5/image/serverpage/image-id/346589i1A03E615EA4770A3/image-size/large?v=v2&px=999 "Screenshot 2024-09-10 094230.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Customizing the Jira Service Management Customer Portal: Is it Possible to Use HTML, CSS, or JavaScr
Asked by Suporte Privacy:

Hi everyone,

I'm currently using Jira Service Management in SaaS mode to manage customer service requests and I would like to customize the look and feel of the customer portal. Specifically, I'm interested in adding custom HTML, CSS, or JavaScript to enhance the user experience on the portal.

Is there a way to directly inject custom code (HTML, CSS, JavaScript) into the portal interface? If so, what are the steps or limitations involved in doing this? Any documentation or guidance would be greatly appreciated!

Thank you in advance for your help!


Answers:
author: Jim Knepley - ReleaseTEAM
body: There used to be a marketplace app for Jira Server that would do this, but I don't think it's possible with Jira cloud.

There's probably a hack way to inject a local stylesheet to a cloud site, but I wouldn't bother.


author: Nikola Perisic
body: Welcome [@Suporte Privacy](/t5/user/viewprofilepage/user-id/4694332)

The customer portal cannot be edited with the HTML,CSS but one thing that could be edited with these are the customer notifications, where you define the style of these notifications. Injecting a custom code to the portal is also a security concern that would let the malicious actor inject malicious code. So in short, no, you cannot change it with HTML and CSS. What you can do is to update an announcement message, change the picture.


Tags: cloud

jira-service-management

jira-service-management-cloud
Error "Unable to create new mail channel due to connection duplication", but unable to add new?
Asked by Elizabeth Gobble:

I'm trying to create a new Jira Service Management project and I'm encountering this error. Is there another place I can update the mail connection for this new project so there is no duplication? Unsure if this is a bug or my own user error.

![Error - Unable to Create New Mail Channel.png](https://community.atlassian.com/t5/image/serverpage/image-id/346566i7435462221C8C2B7/image-size/large?v=v2&px=999 "Error - Unable to Create New Mail Channel.png")

*** ** * ** ***


Answers:
author: Anusha A
body: Hi Elizabeth,

Thanks for your question on community!

I've opened a support ticket for you to further investigate this issue. You should have received an email with the ticket details.

Have a great day ahead.

Regards,

Anusha A


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I merge two separate Jira boards (Frontend and Backend) into one unified board?
Asked by noel jessen:

I am currently the Product Owner of a team that manages two separate Jira boards: one for the Frontend (FE) team and one for the Backend (BE) team. The team has proposed merging these two boards into a single unified board to streamline our workflow. I need guidance on how to accomplish this without losing any existing tasks, issues, or data from either board. Additionally, I want to ensure that the new board will allow us to continue our work without disruption.

I would like to:

1. Merge the tasks from both boards (FE and BE) into a single board.
2. Maintain all current information, including task statuses and priorities.
3. Ensure that the workflow and columns from both teams are properly integrated into the new board.
4. Use this new board for all future work.


Answers:
author: Mohamed Benziane
body: Hi,

issue doesn't belong to a board, so you can create a new board with a filter that will retrieve all issue from the two team. Status, data on the issue won't be affected by this change.

Technically you can't merge board, you just create a board that will bring issue from the team A and the team B.


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center