youngmon/atlassian-qna huggingface dataset:
Atlassian Assist isn't searching Confluence
Asked by Kelly Sable:

I enabled Atlassian Assist on a channel where the main thing we want to do is search Confluence. I created 1 intent to create a specific ticket, and now it is no longer searching Confluence. What do I do?


Answers:
author: Mikael Sandberg
body: Hi [@Kelly Sable](/t5/user/viewprofilepage/user-id/5478457),

Welcome to Atlassian Community!

When you enabled the virtual agent for the Slack channel, did you also enable AI answers? Also, check your settings for the KB, it should be set so everyone logged in can view the linked space.

comments: author: Kelly Sable
body: Hi! Thank you!

AI answers is enabled, and everyone logged in can view the KB


Tags: cloud

jira-service-management

jira-service-management-cloud
Why might JSM users not be able to access an issue?
Asked by Brenda M:

We just launched our service portal. I'm an administrator but not the overall guru admin.

I'm trying to find the root cause for issues in seeing and sharing issues.

* I'm unable to view a ticket one of our support agents is assigned to. It doesn't show in the board, I can't search for it and I can't click a link to the ticket to view. I'm told I don't have access. (Issue security?)
* The user who submitted the ticket does not see his ticket in his ticket list.
* Responses to the requester using @ is not generating an email.
* I was added as a watcher and participant and still can't see and don't get notifications.
* Other support agents are able to see the ticket.

I've searched the documentation and can't find the answer. If you can point me to the right spot to trouble shoot this I can at least guide someone with permission to the right spot.


Answers:
author: David Friedrich
body: Hi Brenda,

this sounds like a missing "Browse Project" permission. Check the project's permission scheme of that particular issue. See which groups and/or project role are enabled here and check if you have those in that project.

Or use the Permission helper:  
https://\<YOURSITE\>.atlassian.net/secure/admin/PermissionHelperAdmin.jspa

Another possibility: issue security levels. If you use these within that project, this could be a likely cause.  

Hope that helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
Copy Issue Layout
Asked by Graciana Valles:

I want to use this feature: <https://support.atlassian.com/jira-software-cloud/docs/copy-an-issue-layout-to-other-projects/>

In a JSM project. Is this possible?


Answers:
author: Mikael Sandberg
body: Short answer is no, JSM does not have the copy layout feature. When you create a new project and share the configuration with an existing JSM project it will copy the request types, but after that there is no way of charing the layouts. There is a suggestion to have shared request type schemes, see [JSDCLOUD-4276](https://jira.atlassian.com/browse/JSDCLOUD-4276), which would allow you to do this. I would recommend that you go and vote and follow that if you want this to be considered.

comments: author: Graciana Valles
body: Thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud
Anyway to get a bigger or a pop out editor?
Asked by andrew_deering:

I find the message box at the bottom of the page to be way to small and confining. Is there anyway to get a larger editor or perhaps one the pops out?

![small message field.png](/t5/image/serverpage/image-id/318990i64A8FC0A0088A859/image-size/large?v=v2&px=999 "small message field.png")


Answers:
author: andrew_deering
body: Is there anyway to make the make the issue window bigger to take advantage of the wasted space on the sides (no you cannot click and drag to make larger)?

![Screenshot 2024-04-18 104731.png](https://community.atlassian.com/t5/image/serverpage/image-id/319266i0F19F906E937C908/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 104731.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Milestones for SLA
Asked by Vijay Dadi:

Dear Users,

I eager to know if we have options to have milestones defined at certain % of resolutions time like we have in Remedy.

Ex: When SLA is at 75% and if the issue is not closed, I want to trigger a notification to a Assignee with required details.

Please let me know how this can be achieved.

TIA

Vijay


Answers:
author: Mikael Sandberg
body: This can be set up using automations, there is a trigger that you can use based on when the SLA is about to breach. This is done based on if it has already breached or within specified time slots, not based on percentage.

comments: author: Vijay Dadi
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)

Yes, I found that solution and seems to fulfil my requirements. Thanks you.

Regards,

Vijay


author: Vitaly_Berezovsky_SaaSJet
body: Hi [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989)

You can try to use our addon [SLA Time and Report](https://marketplace.atlassian.com/apps/1220741/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Milestones-for-SLA_20240419) for this.

You need to create a few goals and set different times. For example, if you need to notify the responsible employee after 75% of the time spent, create two goals, 8 and 6 hours, and set a type of notification (Slack or comment in Jira task).

I hope that I help you!

The application has a [30-day trial period](https://marketplace.atlassian.com/apps/1220741/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Milestones-for-SLA_20240419) and is free for small teams (up to 10 users), so you can check how well it suits you. My team developed it so our support team can help you with the settings


Tags: cloud

jira-service-management

jira-service-management-cloud

sla
JIRA Error | Retrieving Asset Objects | No fields or field values to edit for issues
Asked by Mareli:

We build this Automation to retrieve data from Assets.

We would like to retrieve data from 2 asset objects when the reporter field changes, but we keep getting errors. So the initial reporter will have these two fields populated on "Create" \| "Contact (IF)" object and the "Counterparty (IF)" object.

So when we change the reporter we would like those two field to change based on the reporter details.

<br />

The reporter field will be linked to an email address (that is how the project is set up), so essentially, we want to look up objects containing that email and retrieve the "Contact (IF)" object and the "Counterparty (IF)" object.  

Everything we tried ended up failing so we tried a workaround to paste the object name in text fields and then convert it from there, but the contact and counterpart still gave errors.  

![Screenshot 2024-04-17 at 18.30.17.png](/t5/image/serverpage/image-id/318968iF9CDFCDD27585C25/image-size/large?v=v2&px=999 "Screenshot 2024-04-17 at 18.30.17.png")

![Screenshot 2024-04-17 at 18.53.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/318977iCBE6F74C02C63CD6/image-size/large?v=v2&px=999 "Screenshot 2024-04-17 at 18.53.16.png")

Here are some of the errors we have been getting:  

<br />

![Screenshot 2024-04-17 at 18.47.17.png](/t5/image/serverpage/image-id/318971iFBBCC76ADF51883A/image-size/large?v=v2&px=999 "Screenshot 2024-04-17 at 18.47.17.png")

![Screenshot 2024-04-17 at 18.49.32.png](/t5/image/serverpage/image-id/318976i64870043A0960A72/image-size/large?v=v2&px=999 "Screenshot 2024-04-17 at 18.49.32.png")


Answers:
author: Mareli
body: We have managed to find the solution:

We had to add two " = = " in the field. See example below:  
**Key == {{issue.customfield_10236}}**

**![Screenshot 2024-04-18 at 12.53.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/319165iE760D798F8DBAB6D/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 at 12.53.03.png")**


author: Vijay Dadi
body: [@Mareli](/t5/user/viewprofilepage/user-id/5418129) Can you share the field/schema structure for the erroneous field for which you are getting an error?

Vijay

comments: author: Mareli
body: Hello [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989)   

Here is the "Contact (IF) field configuration:  

![Screenshot 2024-04-18 at 09.21.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/319096i9E871A13806EB796/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 at 09.21.24.png")  

Here is the "Counterparty (IF)" field configuration:  

![Screenshot 2024-04-18 at 09.26.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/319097iEA01A76B611689AE/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 at 09.26.22.png")  

<br />


Tags: cloud

jira-service-management

jira-service-management-cloud
Contador para control de casos internos
Asked by Hebert L?pez:

Buenos d?as a todos!!

Los molesto porque estoy necesitando tener un control de numeraci?n de casos totalmente distinto e independiente al que ya tenemos cuando creamos un proyecto.

Para tratar de cumplir esta solicitud lo que hice fue crear un campo personalizado de tipo n?merico para que cumpla el rol de "contador", el objetivo seria que cuando se realice un cambio de estado (podria ser otra acci?n) sobre un ticket del proyecto, se sume +1 al numero inicial ya cargado en el valor del campo y se vaya incrementando en la medida que surgan casos como el mencionado.

Entiendo que esto se podria hacer desde Jira Automation (a traves de una regla) o tambien a traves de una herramienta como ScriptRunner

Cual consideran que seria la mejor manera de hacerlo? acepto cualquier sugerencia!!

Muchas gracias por el tiempo!!

Hebert


Answers:
author: Vicente Dom?nguez _Decadis AG_
body: Hola [@Hebert L?pez](/t5/user/viewprofilepage/user-id/5476381),

Formo parte del equipo de Decadis y me gustar?a proponerle una soluci?n con nuestra aplicaci?n [Smart fields for Jira](https://marketplace.atlassian.com/apps/1227484/smart-fields-for-jira-calculated-custom-fields?tab=overview&hosting=cloud).

En nuestro caso de uso [Number of times issue was changed to the current status](https://apps.decadis.net/display/SF4J/Number+of+times+issue+was+changed+to+the+current+status) explicamos c?mo se puede mostrar de manera din?mica cu?ntas veces la incidencia ha sido movida al estado actual en un campo calculado de [Smart fields](https://apps.decadis.net/display/SF4J). La expresi?n se podr?a ajustar para que se refiriera s?lo a un estado en concreto.

Si le interesa nuestra aplicaci?n y le gustar?a explorar qu? otras funcionalidades son posibles, puede crear una incidencia en nuestro [Support Portal](https://decadis-apps.atlassian.net/servicedesk/customer/portals), visitar nuestra [documentaci?n](https://apps.decadis.net/display/SF4J/Smart+number+field+use+cases) o preguntarnos directamente aqu? en este hilo.

Un saludo,

Vicente


Tags: cloud

jira-service-management

jira-service-management-cloud
Using custom fields to say if issue was created by email or portal request form
Asked by Support Agent:

Hi,

We are currently exploring the option of potentially disabling the ability to create support tickets via email and instead, only permitting their creation through our portal request form.

To achieve this, I've created a custom field (label "Channel") within the request form. I've set it to be hidden and configured it to populate as "Portal" when submissions come through that route. However, I've encountered an issue where the field is also populated as "Portal" when tickets are submitted via email.

I attempted to address this by changing the default value of the custom field to "Email," hoping it would dynamically switch to "Portal" when used via the portal, while remaining as "Email" when created via email. Unfortunately, this approach did not yield the desired result.

Could anyone offer any insights or suggestions, please? Ultimately, our goal is to leverage automation based on the value of this customer field. Alternatively, if automation isn't feasible, is there a way to prevent tickets from being created via certain channels?


Answers:
author: Trudy Claspill
body: Hello [@Support Agent](/t5/user/viewprofilepage/user-id/2604893)

I think if you implement the solution described in the following article then your problem will be solved.

<https://confluence.atlassian.com/jirakb/using-the-request-channel-type-property-on-filters-1188759288.html>

comments: author: Support Agent
body: Thank you


Tags: cloud

jira-service-management

jira-service-management-cloud
Control Pannels Trash
Asked by Marcelo Junior:

Hello,

One of my control panels disappeared, apparently it was moved to the trash, can anyone tell me how I can access the control panels trash?

Thank you for your help!


Answers:
author: Vronik
body: I think the panels cannot be recovered, the trash works at the project level

<https://support.atlassian.com/jira-cloud-administration/docs/trash-for-jira-cloud-projects/>


Tags: cloud

jira-service-management

jira-service-management-cloud
We wanted to understand if either of the below scenarios are possible for JSM Approver should get a
Asked by shivani shirguppi:

We wanted to understand if either of the below scenarios are possible for JSM

1. Approver should get a email notification with list of all the request which he/she needs approve.

2. If the above "end of the day status" is not possible can keep trigger notifications to the approvers after every 24 hours until they approve the request, so that instead of going into Jira and see on which exactly they need to take an action.


Answers:
author: Klaudia Sch?n_Deviniti_
body: Hi [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115)

I believe that the best approach would be to create a filter subscription. Thanks to this native Jira option, you will be able to get a list of issues in a specific status where the approvers need to take an action. Also, you may set a cron expression to decide when exactly the list of issues will be sent.

You may take a look at **[this article](https://support.atlassian.com/jira-software-cloud/docs/manage-filters/ )**to get to know a bit more :)

comments: author: shivani shirguppi
body: Thanks [@Klaudia Sch?n_Deviniti_](/t5/user/viewprofilepage/user-id/1229950)


author: Klaudia Sch?n_Deviniti_
body: You're welcome :)


Tags: cloud

jira-service-management

jira-service-management-cloud
Can I access a repo's IP allowlist settings via the Bitbucket API?
Asked by Ilya Reddinger:

According to bitbucket users with the premium plan can set up an IP allowlist for their repo, works with subnets and individual IP addresses.  
I looked in the API docs but didn't find much, was wondering if it's possible to get that information via the API? some get request that shows if that setting is at the very least configured, not necessarily the actual IPs


Answers:
author: Ben
body: Hi Ilya,

Unfortunately not at this stage - I have raised a feature request with our developers, however:

* <https://jira.atlassian.com/browse/BCLOUD-22699>

Please **"Watch"** this for future updates and **"Vote"** for it to improve its visibility with regard to customer demand.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
My repository is over size 4GB, I used BFG and reduced it. But I had no way to push the change.
Asked by ??ng B? T?:

Hi, My project is \*\*\*\*\*\*\*\*\*\*, Today , I couldn't push anything because of the notification "Repository is over the size limit (4 GB) and will not accept further additions". I used BFG to reduce the size of .git folder, after that I pushed but still get error. Could someone help me to resolve it? Thanks.


Answers:
author: Ben
body: G'day ??ng!

I have taken a look at that repository and it appears to have reduced in size to 1.7GB, can you check this for me? Usually the gc process will execute automatically in the backend, particularly if large commits are pushed.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: atl-rvw

bitbucket-cloud

cloud
Migrating Bitbucket and Jira Server from one system to another and upgrading both
Asked by henryj-ar:

We are migrating Jira v 7.4.0 to Jira v 9.8.0 and BitBucket v 5.2 to BitBucket v 7.21.11. The data and users for both has been migrated to a different system running the later versions of the software. We have license for the old versions. Can those license be migrated to the new system? If so, how would I go about it?


Answers:
author: Christian Glockner
body: Hi,

If you'll be able to upgrade to Bitbucket Server 7.21.11 depends on the expiration date of your Bitbucket Server license. If it expires before 11 April 2023 (the release date of 7.21.11), then you will not be able to use your existing license with that newer version.

In general, Bitbucket Server licenses will only work with versions of Bitbucket Server that were released before their expiration date.

Cheers,  
Christian  

Premier Support Engineer  
Atlassian

comments: author: henryj-ar
body: Thank you for your response Christian. When I look at the license page on my account it says the license will expire on July 28, 2023. In the software the license expired on 27th of July, 2019. Can I add the license we purchased that expires on the 28th of July 2023 to the new servers?


author: Christian Glockner
body: Hi,

That depends - considering the license expires July 2023 I'm lead to believe it is a Data Center license - is that correct? If that's the case, then you can just add that license.

Cheers,  
Christian  

Premier Support Engineer  
Atlassian


author: henryj-ar
body: Hello Christian,

Thanks for your response. I do not think the license is for DataCenter. It is a server license. We have installed the new version on a different server as we are upgrading the OS. We have a small development population and only need about 10 licenses. I saw the minimum license on DataCenter was 500 (or so). That is way more than anything we will ever need. I also saw somewhere that support for server will go away. What is the solution you provide for companies like us that have a small development team?

Also, the license is associated with our old server. Is there a way to associate it with the new server?

Thanks


author: henryj-ar
body: I was able to add the active license to the server. Thanks for your help.


Tags: bitbucket-server

jira

server
Pipeline fails without error
Asked by Budy Sutjijati:

Hi everyone,

My test pipeline fails and I do not get any error messages or anything that could point me into a direction whatsoever.

![error.jpg](/t5/image/serverpage/image-id/261198i39C503DB4CDEBD39/image-size/large?v=v2&px=999 "error.jpg")  

When I omit the image in the bitbucket-pipelines.yml file the test pipeline succeeds. The docker image is public and can be found here: [Docker Image](https://hub.docker.com/r/budysutjijati/sdfcli/tags)

The yml file looks as follows:

![yaml.jpg](/t5/image/serverpage/image-id/261199i14D844C549C24EE7/image-size/large?v=v2&px=999 "yaml.jpg")


Answers:
author: Erez Maadani
body: Hi [@Budy Sutjijati](/t5/user/viewprofilepage/user-id/4787859)

I think the issue is with your image architecture: linux/arm64/v8

Try rebuilding your image with a different architecture, like linux/amd64 or linux/arm64

comments: author: Budy Sutjijati
body: Thank you Erez for pointing that out, it helped!


Tags: bitbucket-cloud

cloud
gcloud command not found with ssh-run
Asked by Teera Surawat:

I create *bitbucket pipelines* for ssh to my server and run sh script that use \`gcloud\` command but I got message:

\`/home/...../deploy-script.sh: line 7: gcloud: command not found\`

In my server I install google-cloud sdk already, when I ssh to my server (not from *bitbucket pipelines*) I can use \`gcloud\` command.

This is some of *bitbucket pipelines*

```
image: atlassian/default-image:2

definitions:

  services:

    docker:

      memory: 3072

pipelines:

  branches:

    master:

      - step:

          name: Deploy to GCP VM

          script:

            - echo "Start deploy to GCP VM"

            - pipe: atlassian/ssh-run:0.4.2

              variables:

                SSH_USER: $SSH_USER

                SERVER: $SSH_HOST

                COMMAND: '/home/...../deploy-script.sh'
```

This is some of *deploy-script.sh*

```
#!/bin/bash

  

work_directory="$(dirname "$(realpath "$0")")"

cd $work_directory

echo "Logging in to GCP GCR....."

docker login -u oauth2accesstoken -p "$(gcloud auth print-access-token)" https://asia.gcr.io
```

How i can fix this?

Sorry for my bad english.


Answers:
author: Erez Maadani
body: Hi [@Teera Surawat](/t5/user/viewprofilepage/user-id/5235017)

The PATH variable can be different based on the user and login type (interactive or not).

Try first printing the PATH variable and see if \`gcloud\` command is in the path.

To resolve this issue, you can either look into the various \~/\*profile and \~/\*rc files, to check which one is actually read during your login, or just update the PATH during runtime.


Tags: bitbucket-cloud

cloud

google

ssh-run
Whitelisting Bitbucket Pipelines instance for remote MySQL server access
Asked by Muhammad adinugraha:

Hello.

What is the specific IP range or domain for Bitbucket Pipelines that I can add to the whitelist of my remote MySQL server? I am running a simple PHPunit rest API test that makes a query to a remote MYsql server.

Thank you


Answers:
author: Theodora Boudale
body: Hi [@Muhammad adinugraha](/t5/user/viewprofilepage/user-id/5234627) and welcome to the community!

You can find the IPs used by Pipelines build environments on the following page, scroll down to the section "**Valid IP addresses for Bitbucket Pipelines build environments**":

* <https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/>

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Restore deleted repository
Asked by odrehmann:

I have a criminal access to out bitbucket repository and have been revoked my admin rights. Further, a complete repositoy has been deleted.

Does Atlassian have any backups alllwoing to restore?


Answers:
author: Theodora Boudale
body: Hi [@odrehmann](/t5/user/viewprofilepage/user-id/372719),

It is best to handle this in a support ticket and I see you have already created one.

Please keep in mind, your Bitbucket Cloud account is an admin of the workspace you listed in the ticket.

You can see all users with access to this workspace, and remove any users, from this page:

* <https://bitbucket.org/>\<workspace-id\>/workspace/settings/user-directory

Replace **\<workspace-id\>** with the id of your workspace.

I cannot see any repo deletion events for this workspace in the last 30 days. Was the content of the repo deleted instead? If so, please provide the repo URL in the support ticket you created.

Kind regeards,  
Theodora


Tags: bitbucket-cloud

cloud