youngmon/atlassian-qna huggingface dataset:
adding bulk members to Authentication policy
Asked by Neeraj_Jada:

Hi Team,

Trying to change the Authentication policy of members in this process I tried to add a csv file containing the emails of the members whose authentication policy has to be changed.

It throws an error as

We don't recognize one or more emails. Make sure to enter an email in this format: sample@mail.com. but our organization email ends as sample@organisationname.on.ca


Answers:
author: Angus Carson
body: If you have a header row in your csv with Email in it remove that row. It should import after that.


Tags: cloud

jira-cloud

not-applicable

security-and-access-policies
Slack notification for tickets in a status for more than X time
Asked by Sam Nicholls:

I'm trying to set up an automation via Jira rule builder. The requirements are: if a ticket has been in the 'in review' or 'code review' status for more than 2 days, then I want to send a notification to the Slack channel for the relevant team (this is only for issues on their Jira project).

However I must have an issue with my JQL because currently all tickets that are in code review or in review are coming through with the notification, regardless of how long they've been in code review / in review.

When I test my JQL in the rule builder, it looks correct (see screenshot below - currently 0 issues found). So i'm not sure why it's then pulling through tickets incorrectly to Slack.

The JQL i'm using is: project = "Project Name" AND statusCategoryChangedDate \>= 2d AND status = "IN REVIEW" OR status = "Code review"

Does anyone have any ideas I could try to fix this?

![Screenshot 2024-08-05 at 14.14.44.png](/t5/image/serverpage/image-id/339994i38792790B0687847/image-size/large?v=v2&px=999 "Screenshot 2024-08-05 at 14.14.44.png")![Screenshot 2024-08-05 at 14.08.42.png](/t5/image/serverpage/image-id/339993i812672A7667FC8EB/image-size/large?v=v2&px=999 "Screenshot 2024-08-05 at 14.08.42.png")


Answers:
author: Ponnappan Ganapathiya
body: I suspect with OR status = "Code Review" . if I am not wrong it is pulling all status in Code Review irrespective of the remaining JQL.

project = "Project Name" AND statusCategoryChangedDate \>= 2d AND (status = "IN REVIEW" OR status = "Code review")

Moreover, use Status in ("In Review","Code Review") instead of using OR to avoid such confusions.

comments: author: Sam Nicholls
body: I will try that, thank you!!


author: Ponnappan Ganapathiya
body: also try ***NOT status changed after startOfDay(-2d)*** instead of statusCategoryChangedDate \>= 2d


author: Aaron Pavez _ServiceRocket_
body: Hi [@Sam Nicholls](/t5/user/viewprofilepage/user-id/5491721)

Could it be a problem with the automation? The AND will run regardless of the THEN result.

You need an IF.

Can you send us a screenshot of the Slack message you are getting? is the result of the JQL?

Regards

Aaron

comments: author: Sam Nicholls
body: Hi [@Aaron Pavez _ServiceRocket_](/t5/user/viewprofilepage/user-id/4482404)

Thanks for your message! The issue is that the Slack message is sending through ALL tickets that are in either the 'code review' status or the 'in review' status on the project regardless of the length of time they've been in that status - i.e. whether they've been in there 3 days or 3 hours.

It seems to be ignoring the StatusCategoryChangedDate part of the query


Tags: cloud

jira-cloud
Question about Platform experience early access
Asked by Ugnius Au?ra:

Hello,

We want as a team to test features what platform experience can offer.

But, for some reason we can't participate in early access for this feature.

For us there's no sign up button:

![Screenshot_2.png](/t5/image/serverpage/image-id/339985i09A234D74C734C48/image-size/large?v=v2&px=999 "Screenshot_2.png")

Documentation about platform experience -

<https://community.atlassian.com/t5/Atlas-Group-articles/Atlas-is-evolving/ba-p/2686154>


Answers:
author: Marc - Devoteam
body: Hi [@Ugnius Au?ra](/t5/user/viewprofilepage/user-id/5509290)

I would suggest that you raise an Atlassian Support issue


Tags: cloud

jira-cloud

platform-experiences
Why does the automation isn't working ?
Asked by Eran Roiter:

Hey all,  

I created a simple automation that asks, if the parent have Specific label, then copy it to a son when created.

in the audit log i see success but, it shows that the Parent get the label and not the son.

Thanks for your time.![aut.png](/t5/image/serverpage/image-id/339980i95F9F08687D45DD9/image-size/large?v=v2&px=999 "aut.png")


Answers:
author: Rilwan Ahmed
body: Hi [@Eran Roiter](/t5/user/viewprofilepage/user-id/5289455) ,

Modify the rule as below.

* **WHEN** : Issue Created
* **IF** --\> Related issues condition
  * Here select related issue "*Parent*"
  * Condition: "*Matches Specified JQL*"
  * Matching JQL: Enter the JQL for parent ticket search   
    Example: *Label = "Test 234"*
* **THEN** : E*dit Issue* --\> Select field "*Label*"
  * select "**SET** " and '**Copy from parent** '  

This is how you rule will look

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/339990i2684268799A9F135/image-dimensions/251x106?v=v2 "image.png")

comments: author: Eran Roiter
body: Thank you !!!


author: Rilwan Ahmed
body: Please accept the answer if it solved your query. Users with similar query will find it helpful


Tags: automation

cloud

jira-cloud

label
Search User. How to filter based on user properties like active OR applicationRoles is jira-software
Asked by legionqa1:

I'm using the rest [user search rest api](https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-user-search/#api-rest-api-2-user-search-get) but the property filters are not working


Answers:
author: Marc - Devoteam
body: Hi [@legionqa1](/t5/user/viewprofilepage/user-id/5559217)

Could you specify the call you are making?

This will help members of the community to see your call and what might be a solution to your problem.


Tags: cloud

jira-cloud
Niet zichtbaar tab plans
Asked by Alaca, Kubra:

Beste,

Ik zit met een probleem dat een gebruiker niet de tab van plans kan inzien terwijl de rechten zijn toegekend.

Hebben jullie enig idee waar dit aan kan liggen?


Answers:
author: Dave Mathijs
body: Beste [@Alaca, Kubra](/t5/user/viewprofilepage/user-id/5153518)

Ligt het probleem bij ??n enkele gebruiker? M.a.w. zien andere gebruikers en beheerder het plan wel? Heeft de betrokken gebruiker tenminste **Plans viewer** permissie binnen het betreffende plan?

comments: author: Alaca, Kubra
body: Hi Dave,

Het ligt enkel bij deze gebruiker, ik heb alle rechten gecontroleerd en alles staat zoals het moet staan. Ik als beheerder zie inderdaad de tab plan. Ik heb eerder roadmap aangemaakt met desbetreffende groepen gekoppeld enkel deze gebruiker heeft problemen ermee dat de tab niet zichtbaar is.


author: Dave Mathijs
body: Heeft betrokken gebruiker minimaal Browse Projects permission op alle projecten binnen de issue source van het plan?


author: Alaca, Kubra
body: Hi Dave,

Wat bedoel je met minimaal browse project permission?

De gebruiker heeft de benodigde rechten, heb ook een dubbelcheck gedaan bij een andere gebruiker maar 1 of ander manier hij ziet de tab niet?


Tags: cloud

jira-cloud
Assign a bug to the best suited dev
Asked by Matev? Gomba?:

Is there a way for JIRA to detect who is the best dev for a certain bug and that it is automatically assigned to them? Based on who worked on the project, their past experiences with such bugs etc...


Answers:
author: Aron Gombas _Midori_
body: I don't know about any.

It would require an AI that can "understand" the new bug and detect its similarity with older bugs. But even in that case, although symptoms may be similar, the root cause can be very different, therefore the "best suited" developer can be different.

Something that may be related here, is that in Bitbucket, you can define [code owners](https://bitbucket.org/blog/code-owners). There is no heuristic (guesswork) here, and it can suggest the "best suited" developer to review changes on a certain part of the code.


author: Matt Doar _Adaptavist_
body: I think the effort of assigning a piece of work to someone is a useful human part of the process, so I would not encourage automating it. Unless you have hundreds of issues to autoassign perhaps


Tags: assignee

bugs

jira-unknown-hosting-type

unknown-hosting-type
Group duplicate bugs
Asked by Matev? Gomba?:

Our QA sometimes files the same bugs multiple times with slightly different title and description. Say QA1 files for a bug and the next day QA2 files for the same bug but with a slightly different title and description. Is there a way to automatically identify that the two bugs are the same, so that the devs dont have to look at the same bug twice?

Additionally, how do you group bugs that are mostly the same? For example, is there a way to tell that two bugs are 80% similar based on their description and then group them together?


Answers:
author: Aron Gombas _Midori_
body: This is an interesting question.

There are [multiple apps](https://marketplace.atlassian.com/search?query=duplicate&product=jira) that address detecting duplicates using AI! Even better, there is a [popular app](https://marketplace.atlassian.com/apps/1212656/issue-merger-better-incident-management?hosting=cloud&tab=overview) that allows merging duplicates. It can be very valuable, because even if a bug is reported twice, maybe different pieces of information are captured in the two issues and it makes sense to merge them to one which contains very details.

comments: author: Matev? Gomba?
body: Thank you, this looks great!


Tags: bugs

jira-unknown-hosting-type

unknown-hosting-type
Unable to assign a DUE DATE on transition...At a loss!
Asked by Jessica Schmor:

We have an assignee and due date. Despite JIRA assigning a user, I cannot get it to assign a due date when a transition occurs. I have tried a few things, and the best I can do is get the transition to fail and add an error message when the due date is missing. This is really not functional for our use, and it would be MUCH better if I could just assign a due date.

The following will be processed after the transition occurs

1. Set issue fields

For the current issue  
**Due date** will be set to:  
{{now.jiraDate}}  
(unless the field already has a value) Run as current user. Execution logs : 0 errors and 0 warnings in the last 24 hours

2. Set issue status to the linked status of the destination workflow step.

3. Assign the issue to the current user. Please note that the issue will only be assigned to the current user if the current user has the 'Assignable User' permission.

4. Add a comment to an issue if one is entered during a transition.

5. Update change history for an issue and store the issue in the database.

6. Re-index an issue to keep indexes in sync with the database.

7. Fire a **Generic Event** event that can be processed by the listeners.


Answers:
author: Jovin
body: Hey [@Jessica Schmor](/t5/user/viewprofilepage/user-id/1202767)

Have you tried doing this on the Post Function for the transition?

1. Open the workflow in edit mode on diagram view
2. Select the transition you want this to apply to, then click on Post Functions
3. Click on "Add a post function"
4. Then choose "Update issue custom field"
5. In the drop down set it to "Due date"
6. For the value input %%CURRENT_DATETIME%%

Let me know if this helps!


author: Tomasz Kowalczyk
body: First of all, check and confirm that current user has schedule issue permission. That permission is for editing Due Date


Tags: cloud

jira-cloud
Is there a way to prevent a Sprint from being started?
Asked by Fiona Reekie:

I have a team that started a sprint but one of the items had a linked item and it was in a To Do state and wasn't assigned to the sprint, which meant that when the sprint started they lost the linked item. Is there a way to highlight this and not allow the sprint to start?


Answers:
author: Rudy Holtkamp
body: Hi [@Fiona Reekie](/t5/user/viewprofilepage/user-id/5560842) ,

You can't prevent the 'start of a sprint'. You can however signal that linked issues are not in the sprint, by using an automation rule. Having said that, it will depend on the linked issues if they needed to be added to the sprint or not. I can imagine number of scenario's were an issue is linked to an issue in the sprint, where the linked issue should not be part of the same sprint (e.g. another team is responsible for it).

So the best thing to do (imho) is to create an automation rule which will send an email which sums up all linked issues which are not part of the sprint. Then you can decide to add them to the sprint or ignore them.

Kind regards,

Rudy


Tags: cloud

jira-cloud
Hiding fields from tickets in a company-managed project board
Asked by Gilad Diamant:

I want the cards on the board to be as compact as possible (only the name of an epic and the assignee).  
Currently the board show also the type of ticket (epic in my case), the ticket number and the priority. I want to hide these.  
But through the "View settings" I don't see there is a control on these fields (I only have control on "epic" and "linked issues").  
I also removed all possible fields from "Card layout" in the configuration page.  

Is it not possible? Am I missing something?


Answers:
author: Marc - Devoteam
body: HI [@Gilad Diamant](/t5/user/viewprofilepage/user-id/5560828)

This requirement you have is not possible, some items are there by default.

comments: author: Gilad Diamant
body: Thanks!  
I wish it were possible...


author: Tansu Akdeniz
body: Hi [@Gilad Diamant](/t5/user/viewprofilepage/user-id/5560828)

Welcome to the community.

Some fields are shown by default and you can't remove them. There is a ticket for priority field. Please watch and vote.

[JSWCLOUD-9695 Ability to remove the priority icon from Agile boards](https://jira.atlassian.com/browse/JSWCLOUD-9695)


Tags: cloud

jira-cloud
Cloning an issue including proforma responses
Asked by Laura Cruz:

Hello community!  

I have a Service Project in which I get issues with a form already filled in. I automated a rule in which this issue is cloned into another Project, but the information from the form is not displayed on the cloned issue.  

Is there a way I can include the proforma field in my cloned issue?  

All I need is the submitted info on the form to be shown in my cloned issue, can be as plain text on a comment for example.


Answers:
author: Rudy Holtkamp
body: Hi [@Laura Cruz](/t5/user/viewprofilepage/user-id/5560792) ,

You can do this in three ways:

1. You (or your Jira admin) can create custom fields which you can use in the form (via the Linked Jira field option), The value of the form field will be present in the Jira field which you can use during the clone.
2. You can use a [rest api call](https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-customer-request/#api-request-issueidorkey-form-formid-format-answers-get), to fetch all answers which were submitted in the form and copy them to the new cloned issue.
3. Copy the issue via an automation rule and copy the form via the same rule. See [this page](https://support.atlassian.com/jira-service-management-cloud/docs/how-do-forms-work-in-the-issue-view/)

comments: author: Laura Cruz
body: Thank you [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) !  
I was in a bit of a hurry to have a solution and the third option was a great way to solve it.


Tags: automation

clone

cloud

forms

jira-cloud

jira-service-desk
How to copy value of custom field "Component" value in Team project to "Components" systemfield
Asked by Rahul:

How to copy value of custom field "Component" value in Team managed project to "Components" system field in another company managed project through automation


Answers:
author: Marc - Devoteam
body: HI [@Rahul](/t5/user/viewprofilepage/user-id/4478462)

You would need to store the option from the team managed project in a variable and then send a web request option to create the component in the company managed project.

See this earlier community post.

You just need to tweak this to your needs.

[How-do-you-copy-components-from-one-project-to-another](https://community.atlassian.com/t5/Jira-questions/How-do-you-copy-components-from-one-project-to-another/qaq-p/2669808?lightbox-message-images-2675974=319365iD8BDD2E4C93E2909)


Tags: cloud

jira-cloud
Unable to find the announcement banner in my jira settings,may i know why ?
Asked by mummareddy supriya:

I'm using theAtlassion jira project management software v8.22.6,i dont have a option of announcement bar .Select **Settings** **System** \>**Announcement banner.May i know the reason please.thank you**

**![jira annou.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/339971i8090E2DDB464EA72/image-size/large?v=v2&px=999 "jira annou.PNG")**


Answers:
author: Rilwan Ahmed
body: Hi [@mummareddy supriya](/t5/user/viewprofilepage/user-id/5263828) ,

**For Data Center:**   
In the admin page, type **gg** on the screen and search for **Announcement** or **Banner** . Check if the page opens.  
OR try direct url to open https://**baseURL**\>/secure/admin/EditAnnouncementBanner!default.jspa

**For Cloud:**   
There is an existing bug. Disable the New JIRA Experience in the profile and recheck.  
<https://jira.atlassian.com/browse/JRACLOUD-67554>

comments: author: mummareddy supriya
body: [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) i,tired with the url you provided with my baseurl/secure/admin/EditAnnouncementBanner!default.jspa ,facing below issue may i know the reason please thanks in advance![jiraerror.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/339975i0C2FFA488BB61670/image-size/large?v=v2&px=999 "jiraerror.PNG")


author: Rilwan Ahmed
body: Hi [@mummareddy supriya](/t5/user/viewprofilepage/user-id/5263828) ,

Yo don not have **Jira System Administrator** access on your Jira. Seems you are granted only **Jira Administrator** access.

Refer [this article](https://confluence.atlassian.com/adminjiraserver0822/managing-global-permissions-1142237381.html#Managingglobalpermissions-sysadminAboutJiraSystemadministratorsandJiraadministrators) to know about the difference between both the roles.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Capacity Planning
Asked by Alok Tipre:

New to JIRA, been assigned with a task for re-strategizing the capacity planning using JIRA and noticed that there are paid plugins being pushed in the name of learning. Has anyone done a set-up to identify the following parameters

* Total employee productivity VS Achieved Productivity per month
* Idle time for team members without projects


Answers:
author: Seon Shakespeare
body: Hi [@Alok Tipre](/t5/user/viewprofilepage/user-id/5560731),

Welcome to the community!

**For productivity:**

* Start with Jira's built-in reports (burndown charts, velocity charts) to get a basic understanding of team output
* If you need more advanced tracking, explore plugins specialising in time tracking and productivity analysis

**For idle time:**

* Consider resource management plugins that offer resource planning and allocation tools (At my company we use Tempo, we might be a good option to explore)
* In the meantime, use Jira boards and filters to visualise team workload and spot potential bottlenecks

Remember to clearly define what "productivity" means for your team (is it issues completed, or story points?) and start with the simplest approaches before exploring more complex options.

I hope this helps!

comments: author: Carlos Garcia Navarro
body: Hi [@Alok Tipre](/t5/user/viewprofilepage/user-id/5560731) ,

Welcome to the Community! On a side note I recommend Atlassian University as you continue your learning journey with Atlassian (there are a lot of [free courses](https://university.atlassian.com/student/catalog/list?category_ids=21734-free-training&utm_source=gdn&utm_medium=paid-display&campaign=21456654647&adgroup=&device=c&devicemodel=&placement=&aceid=&creative=&adtype=&gclid=Cj0KCQjw8MG1BhCoARIsAHxSiQkGJ6Y1Hf7wI3bH74rWL-l3KrRcIK00Mu6KtyMKNlocZ-sWXBkCPCcaArxlEALw_wcB&country=&network=x&targetid=&gad_source=1&gbraid=0AAAAAC-vxaMi3XC9flu2hmFGPmRY3JcOB)).

I agree that the most important thing would be to define team productivity. In addition to Sean suggested, I would recommend to explore Jira Align, if there is budget for it.

<https://help.jiraalign.com/hc/en-us/articles/20106337580052-Understand-the-capacity-page>

And regarding Capacity planning , this is an interesting playbook:

<https://www.atlassian.com/team-playbook/plays/capacity-planning>


Tags: cloud

jira-cloud
Reflecting "Original Estimate" in ticket field to Jira Plan
Asked by Fritzie Quizon:

Hi!  

I would like to ask regarding some issues we encountered.

The "Original Estimate" field is in the ticket itself, but i cannot add it to Jira Plan, when I add the "Original Estimate" field in Jira Plan, the original estimate details in the ticket is not reflecting in Jira Plan.

The Jira Plan has Estimates but it is measured by Days.. we need to measure it by hour.![Screenshot 2024-08-05 at 4.37.38?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339956i9C6BC1DE3B364CEA/image-size/large?v=v2&px=999 "Screenshot 2024-08-05 at 4.37.38?PM.png")


Answers:
author: Marc - Devoteam
body: Hi [@Fritzie Quizon](/t5/user/viewprofilepage/user-id/5529588)

Welcome to the community.

Change the Estimation in your plan settings from days to hours.

comments: author: Fritzie Quizon
body: It worked. Thank you.

One more thing. I have 2 Jira Plans for different projects. the "Estimates" field is not showing in Jira Plan.


author: Marc - Devoteam
body: Hi [@Fritzie Quizon](/t5/user/viewprofilepage/user-id/5529588)

Is the field used in the project that relates to the plan where it's no showing?

Check the fields drop-down in the pan, is the field selected?


Tags: cloud

jira-cloud
Is there a way to restrict user to stop creating Dashboards?
Asked by Saqib Dar:

Hi Community,

Is there any way we can restrict users to create Dashboards in JSW datacenter.

Only dashboards to restrict.   

I checked global permission user shared object it is for filters as well


Answers:
author: Lisa Forstberg
body: Hi [@Saqib Dar](/t5/user/viewprofilepage/user-id/4563680) ,

The global permission create shared objects will not prevent the users from creating the dashboard, it will just prevent them from sharing them with other users.

Also as you point out, sharing dashboard and filters are bundled in this permission so you cannot differentiate between the two I am afraid.

best regards,

Lisa


author: Tomasz Kowalczyk
body: Well, as said here before i don't think that's a good idea to block creating dashboards but if u have too you can add style to announcement banner like this.   
\<style type="text/css"\>

#create_page { display: none !important; }

\</style\>

this will hide create new dashboard button for everyone in UI.   
Hope it helps


author: Radek Dost?l
body: I don't think it's supported in the tool natively apart from filters (nor do I see a feature request for it in atl backlog). So I suppose it would require some workarounds such as hiding the webUI elements and/or blocking some uris, so not pretty.

I suppose the question would be "why?".


Tags: dashboard

data-center

jira-data-center

jira-software