youngmon/atlassian-qna huggingface dataset:
Jira Source tab not showing all changesets for some users
Asked by norman dunning:

Ok, so the source tab is appearing and we've had no issues up to now - though I don't know if this has been around for a while.

When I view an issue, I see all 14 of the changesets that have been committed to our SCM (Mercurial) for it. However, a number of users are only seeing 8. I thought it was maybe a timeout issue, but if I SU to one of their usernames I get the same problem.

Sorry if this has already been asked, I've searched and found nothing:(

Please help!


Answers:
author: Piotr Swiecicki
body: Hi Norman,

Just to let you know FishEye 3.3.3 was released today, it contain the fix for [](https://jira.atlassian.com/browse/FE-5126)<https://jira.atlassian.com/browse/FE-5126>which you might be affected by. Would you consider upgrading your instance to see if that helps?

Kind regards,  
Piotr

comments: author: norman dunning
body: That could well be it. We are just starting an upgrade project and should be complete within the next two months, I'll check whether that fixes it


author: lpater
body: Hi Norman,

what authentication method are you using for your application link between FishEye and JIRA?

If you're using OAuth or Trusted Applications, please check whether the FishEye user corresponding to the JIRA user viewing the source tab has the permisisons to see all the commits. Can the user search for all the commits in FishEye directly (try searching for the issue key in FishEye's quick search field)?

comments: author: norman dunning
body: Thanks for answering so quickly!

We are indeed using Trusted Applications. The changesets are visible by all the users and bizarrely searching for the issue key brings up 8 matches, but a different set to the ones displayed in Jira. If I give them one of the missing links they can navigate to it straight away.


author: norman dunning
body: Any ideas were to look?


Tags: fisheye-crucible-administration
Can I commit the unconflicted changes only and resolve the conflict after ?
Asked by Mary Jane Foster:

Hi:

I am new to Sourcetree and I was wondering, when experiencing a conflict and I see the same object(s) in the both the staged and unstaged panels indicating there is some code that does not have a conflict, can I just commit the items where there is no conflict? Or do I have to fully resolve the conflict first?

<br />

Thank you.


Answers:
author: Gonchik Tsymzhitov
body: Hi!

it depends on, in short - yes.

but you need to split the changes into diff commits and to branching and merging.

or rebase, or cherrypick.
SourceTreeSetup-3.3.9.exe - Entry Point Not found
Asked by Abdul Shaik:

Hi Team, I'm a newbie using SourceTree tool. I'm using Window7, when I'm trying to install SourceTree, i got error "the procedure entry point setdefaultdlldirectories could not be located in the dynamic kernel32.dll". I installed the fix from Microsoft portal, able to find kernel32.dll in my system but still installation is getting failed. Kindly advise.

Thanks,


Answers:
author: Abdul Nabi Shaik
body: Hi, Can someone assist on this? I'm trying to install SourceTreeSetup-2.6.10.

Thanks in advance.

comments: author: Gonchik Tsymzhitov
body: Hi!

What's purpose to install too old version?


author: Abdul Nabi Shaik
body: Thanks for your response. As I was not able to install the latest version, i just tried with lower one but still having issues.


author: Abdul Shaik
body: Thanks Gonchik, I installed lower version, did part of installation. When trying to to configure bitbucket server details, getting error.

I created an account with id "**temp_bit1**". Entered below details to login from sourceTree but got error.

URL: https://temp_bit1@bitbucket.org

userid: temp_bit1

**Error** : Failed to check login for user \[tmp_bit1\]: The URL '<https://bitbucket.org/rest/api/1.0/users/temp_bit1> retunred code 'NotFound'.

I'm able to login to site using my email id. When I tried email id as username in sourceTree, still got error. Any advise ?

Thanks in advance for your assistance.

Thanks,

comments: author: Gonchik Tsymzhitov
body: Hi [@Abdul Shaik](/t5/user/viewprofilepage/user-id/4208495) ,

that's good, the original request are fixed.

About the new request, please, double check the your bitbucket account.


author: Abdul Shaik
body: Can you please suggest what exact URL i should Pass ? Any check in the bitbucket portal i can verify ?. I tried many options but nothing is working out.


author: Gonchik Tsymzhitov
body: Hi!

Could you try to install the 3.3.8 version ?

<https://www.sourcetreeapp.com/download-archives>
Open pull request in non-default browser?
Asked by Pierre van der Ven:

When I click 'create pull request' in Sourcetree it opens the default browser. Since I am using different browsers, I want it to open in another browser. Is it possible to change this?

Thanks!


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Unfortunately, nope. I have the same pain time to time, but many apps works like this.

I do recommend you change the default browser setting for your OS

comments: author: Pierre van der Ven
body: Too bad ... Thanks for the answer!
Empty commits in Souretree
Asked by Noam Levy:

Hi, are empty commits supported in Sourcetree? If not, why not?

Thanks!


Answers:
author: Soumyadeep Mandal
body: Hi [@Noam Levy](/t5/user/viewprofilepage/user-id/4206454) ,

Welcome to the community! We are glad you are here.

Wish you a very happy new year!

Well, I think it can be done!

GIT commit has a special command switch for this purpose:
> **--allow-empty**

This switch performs a simple commit with no file changes but with a complete GIT object as a regular commit.

For example, the following command:
> **git commit --allow-empty -m "Empty test commit"**

comments: author: Tech2778
body: Thanks [Soumyadeep.](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3861721)

We know how to use the --allow-empty command terminal, question is how to use it from within sourcetree?


author: Soumyadeep Mandal
body: Hi [@Tech2778](/t5/user/viewprofilepage/user-id/4195697) ,

I'm not sure if it can be done using GUI, But I hope this feature will be available in the future! Making a function available in GUI is tougher, so it might take some time but I hope it will be available in future updates!
Using System Mercurial on Mac
Asked by Alex Vasile:

I have installed mercurial through hombrew to /opt/homebrew/Celler/mercurial.

I have tried pointing clicking the "User System Mercurial" button and pointing it to "/opt/homebrew/Cellar/mercurial/5.6.1/lib/python3.9/site-packages/mercurial" but I keep getting "Mercurial was not found on on your system in the standard locations; the Sourcetree internal version will be used."

I have looked around on the forum but did not find a solution to this.


Answers:
author: Alex Vasile
body: Since posting I have given up on source tree and just switched to TortoiseHg: <https://tortoisehg.bitbucket.io>


Tags: mac
How can delete or unify a red and blue branches?
Asked by Elena Festi:

Hi,

i made a mistake. I made a commit (- init repository) but, as you can see, the commit below have the same comment (- init repository). I tried to change it, using this command

git commit --amend -m "new comment"

but, rather then change the comment, I obtain this. Now, I have 2 identical commit with two different comments (the second "-init repository" and "-copia progetto etc..") and on two different branches. How can I delete one of those? I need to have only one blue branch with head and master aligned.

Thank you for reading and for the help.

![Schermata 2020-12-22 alle 17.53.43.png](/t5/image/serverpage/image-id/123228iD11E161235916630/image-size/large?v=v2&px=999 "Schermata 2020-12-22 alle 17.53.43.png")


Answers:
author: Soumyadeep Mandal
body: Hi [@Elena Festi](/t5/user/viewprofilepage/user-id/4202443) ,

Welcome to the community! We are glad you are here!

Wish you a very happy new year!

Please read and follow the article/documentation

<https://confluence.atlassian.com/sourcetreekb/branch-management-785325799.html>

if doesn't work for you, then read these

<https://aaron.blog/2015/12/09/sourcetree-delete-multiple-branches-at-one-time/>

<https://community.atlassian.com/t5/Sourcetree-questions/How-do-you-remove-branches-from-source-tree/qaq-p/312270>

<https://community.gamedev.tv/t/sourcetree-how-to-remove-red-branches/135519/8>

<https://stackoverflow.com/questions/35001772/how-to-delete-a-branch-from-a-repo-in-sourcetree-with-only-1-branch>

<https://abhimuralidharan.medium.com/how-to-delete-multiple-local-git-branches-from-sourcetree-e33bd97eac46>

<https://superuser.com/questions/1277558/cant-delete-branch-sourcetree>

Regards,

*Soumyadeep (SaM)*
Can only push to a feature branch once, then it disappears. Maybe related to clone depth being set.
Asked by jamie:

I have a repo I've taken on where I had to set the clone depth to 1 in SourceTree as it wouldn't clone the entire repo (would error every attempt). I was able to clone the repo with GitKraken without changing the depth, but the repo is private and I only have the free version of GitKraken.

Making the assumption that the clone depth is the cause, when I create a feature off the develop branch I can push once to said feature and then it's no longer listed as a branch to push to. Master and develop are still listed, but not the feature. I can see the feature branch in BitBucket. Fetching from origin also doesn't list the feature.

The only work around I've found is to finish the feature (yes, I can finish it) then re-create the same named feature and push to that. If I stage changes and commit them to push, I cannot then see those changes once committed and not able to push either.

If it is because the depth is set to 1 (no other repo does this), is there a way to change the repo depth now that I have the most recent commit? Assuming there's less to pull down.


Answers:
author: jamie
body: Thinking about it, the clone depth was only the initial clone. All the history is being listed since that point.


Tags: clone

feature-branch

push
Source Tree closes itself after launch without reprting an error message
Asked by Jonathan Alexander:

Hi,

I have a problem where, after setting up source tree as a new user, I had issues with cloning internal repositories at my company.

In order to resolve this issue a colleague helped me to delete some windows credentials files that he said may be interfering, however now every time I launch SourceTree, it opens successfully on the clone repo page. but closes after about 5 seconds without giving any error messages. I have tried to uninstall/reinstall and reboot the PC but the issue remains the same.

Best regards,

Jon Alexander


Answers:
author: Daniel Ebers
body: Hi Jonathan,

welcome to the Atlassian Community!

When you say "without giving error messages" does this also refer to log files?  
If not could you please check if there are errors logged among it?  

Probably an error is logged there pointing to a possible cause?

<https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html>  

Let us know if you found something out!

Regards,  
Daniel
Cloning never works
Asked by rj:

whenever I clone from one of my repos listed (public or private), always same error:

hg clone git@github.com:Rjrunner44/open-bibles.git /Users/robertanderson/Projects/ew/ewai/open-bibles

abort: repository git@github.com:Rjrunner44/open-bibles.git not found!

Completed with errors, see above

I'm logged in fine with Git. I can clone them from URL just fine also. But cloning from the "remotes" tab clone button always same error above (Is it trying to use mercurial or something?) They are all Git repos.


Answers:
author: Soumyadeep Mandal
body: Hi [@krill](/t5/user/viewprofilepage/user-id/4199796) ,

Wish you a very Happy New Year!

Welcome to the community! We are glad you are here!

First,

SourceTree might not have this setting enabled after install.

Under SourceTree's Menu Tools -\> Options (General Tab), as shown below, the second checkbox

SourceTree Tools Options.png

'Use this version of SourceTree for URI association' was not checked.

After checking this box and clicking 'OK' at the bottom of the Options page, Clone to SourceTree buttons on bitbucket.org automatically started to work.

Second,

Please check the Git version installed on the machines. Then check your SSH configuration. It looks like you are using SSH style Git URLs, though there isn't enough information to be sure of that.

So check the SSH agent, openSSH or PuTTY is running and has loaded the local SSH key.

Third,

Please Try a clean install? The steps are as follows:

1. [Wipe SourceTree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html).
2. Uninstall SourceTree (if it shows on the App\&Features list)
3. Backup then delete the directory below before proceeding with the next step
   * Navigate to C:\\Users\\\<UserName\>\\AppData\\Local and delete *SourceTree* \& *SourceTree-Settings* folder
   * Navigate to C:\\Users\\\<UserName\>\\AppData\\Local\\Atlassian and delete all SourceTree Files/Folder.
4. [Download SourceTree](https://www.sourcetreeapp.com/) and install it.

Regards,

***Soumyadeep (SaM)***
Cant login with my atlassian Account
Asked by NaDu Design N?i Th?t G? ?c Ch?:

I have already connected Sourcetree with my Atlassian Account on which two of my repositories are located. From time to time Sourcetree prompts me to type in my Atlassian credentials to verify that I am me. Since the last time this happend Sourcetree does not accept my Atlassian credentials anymore. Even after changing my Atlassian password I'm still not able to connect. Is this a well known issue or am I the only one facing it?  

Regards


Answers:
author: Mian Muhammad Umair Liaqat
body: I am facing similar issues. I am stuck in adding GitHub account in source tree 4.0 on Mac Big Sur.


author: Jean Hartman
body: Therefore yahoo emails have an easy option to recover the password of your Yahoo email, in other words, it is called the [forgot yahoo password](http://www.customerservice-number.net/how-do-i-recover-my-yahoo-password-manually/) recovery process.


author: fsuzarte
body: I have a similar issue. When login appears never accept a right password, recently created in Atlassian (I can get into Bitbucket with that).

Yesterday to do a "Pull", works only when I create my account **Tools/Options/Authentication** (ok, it was something I have to do first... or not?).

But today, not works for another pull.

I have to **"Delete"** this account and create again, then it works. I don't know by tomorrow what happens.


author: Cindy Hall
body: I'm facing a similar issue. Unable to add an acct. on MacOS Catalina although I'm using SourceTree on Windows just fine.
My Sourcetree closes automatically after reinstall
Asked by Steve:

Hi, I have read several article, but I still couldn't fix thing. I have a problem with my computer that setting embed in Sourcetree so I decide to uninstall and delete appdata/local/atlassian, as like a lot of community fix does. But it turns out, i cannot fix it. They still ask me for Mericial(something). So I did several time, but still have no clue how to fix it. It stills get in the page "repository" that has remote clone and a lot of things, but just it clost automatically after it shows up for 10 secs


Answers:
author: Soumyadeep Mandal
body: Hi [@Steve](/t5/user/viewprofilepage/user-id/4200535) ,

Welcome to the community! We are glad you are here!

Wish you a very happy new year!

Can you please try a clean install? The steps are as follows:

1. [Wipe SourceTree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html).
2. Uninstall SourceTree (if it shows on the App\&Features list)
3. Backup then delete the directory below before proceeding with the next step
   * Navigate to C:\\Users\\\<UserName\>\\AppData\\Local and delete *SourceTree* \& *SourceTree-Settings* folder
   * Navigate to C:\\Users\\\<UserName\>\\AppData\\Local\\Atlassian and delete all SourceTree Files/Folder.
4. [Download SourceTree](https://www.sourcetreeapp.com/) and install it.

Regards,

***Soumyadeep (SaM)***


Tags: cloud

jira-software

jira-software-cloud
Reset to old commits
Asked by shayan ebrahimzadeh:

I want to reset to a previous commit, I select the commit I want to go back and right-click on it and choose **Reset to current branch option,** I choose **mixed** and my local branch resets itself to my target commit but still, the remote branch is on the latest commit.

here is a picture that demonstrates the situation.

![1.PNG](/t5/image/serverpage/image-id/122470iC54142D5B38CF28D/image-dimensions/470x265?v=v2 "1.PNG")

How can I simply go back to whatever commit I want? I could not find useful info, they were either deprecated or incomplete.

Thanks!


Answers:
author: Soumyadeep Mandal
body: Hi [@shayan ebrahimzadeh](/t5/user/viewprofilepage/user-id/4197368) ,

Welcome to the community!

Please check out this documentation <https://confluence.atlassian.com/sourcetreekb/reset-branch-to-a-commit-788730897.html>


Tags: cloud

windows
error registering github
Asked by Carla Montano:

I got an error about password while registering with gitgub. I changed password but it still shows same error. not giving me any other option


Answers:
author: John Stroebel
body: And here, as well.

comments: author: John Stroebel
body: I was able to get it working by using OAuth instead of Basic authentication.


author: andreabragantini
body: Same over here. Is that a bug or what? It appeared just recently.
???????????????????????????????
Asked by ShinichiKondo:

sourcetree????????????????????????????????????????????????????????????????????????????????????????????????????????????????

???sourcetree???????????Atlassian??????????????????????????????????

????????????????????????????????????????????????

???????????????????????????

\<?????????\>

OS:windows10 home

CPU:intel corei7 7700 3.6GHz

SSD:WD WD500G1B0B?M2?2280

Memory:CFD DDR4 PC4-19200 8GB?2

?????????:Radeon GTX1050Ti

MB:AsRock H270 pro4


Answers:
author: Tomoko Suzuki
body: ?????????????????????????

SourceTree ??????????????????????????

???????????*???? ????? \> Windows ?? \> Application*??????????????????????????????????????

??: [SourceTree????????????????](https://qiita.com/miyabi_ver39/items/9956e65749fd9675ef74 "SourceTree????????????????")   

comments: author: ShinichiKondo
body: ??????????????????????????

????1002?Application?Hang????????

????? SourceTree.exe ????? 3.1.2.3027 ??Windows ??????????????????????????????????????????????????????? ?????? ????????????????????  
???? ID: 6b30  
????: 01d6d461f1b71201  
????: 9  
???????? ??: C:\\Users\\odaky\\AppData\\Local\\SourceTree\\app-3.1.2\\SourceTree.exe  
???? ID: a31af42a-b930-4e1b-8e78-3ced03ecf411  
????????????????? ???:  
??????????????????????????? ID:  
?????: Unknown

????????????


author: Tomoko Suzuki
body: ??????????????????????????????

??????????????????????????????????????????????????????????????????????????

* [SourceTree crashes on startup](https://confluence.atlassian.com/sourcetreekb/sourcetree-crashes-on-startup-831655339.html)

??????????????????????????2??????????????????????

* [??????????????????????????](https://community.atlassian.com/t5/Sourcetree-questions/%E3%83%97%E3%83%83%E3%82%B7%E3%83%A5%E3%81%97%E3%82%88%E3%81%86%E3%81%A8%E3%81%99%E3%82%8B%E3%81%A8-%E5%BF%9C%E7%AD%94%E3%81%AA%E3%81%97-%E3%81%AB%E3%81%AA%E3%82%8A%E3%83%95%E3%83%AA%E3%83%BC%E3%82%BA%E3%81%99%E3%82%8B/qaq-p/1053756)

????????Windows ? 2.6.10.0 ????????????????????????

* [Sourcetree Download Archives](https://www.sourcetreeapp.com/download-archives)


author: ShinichiKondo
body: ??????????????????????????????????????????????????????????????????????????????????


Tags: language-ja
Databases Rollout for All Organizations - When Will It be out of Beta?
Asked by Brendan O_Brien:

We have been seeing a banner advertising that databases is coming to all users / organizations as of yesterday or today. We are very excited for this feature and hope to use it soon.

Is the major difference that now any users can enter the beta (whereas previously it was a closed beta)?

If this is the case, when is this feature expected to be out of beta?

We can't turn on the feature as is because of this combination:

* Once enabled, Databases cannot be disabled for your site during the beta period.
* Certain Confluence features such as Data Residency and Backup and Restore will not be supported for databases during the beta period.

It is essential for how we operate to have Backup and Restore. Until that issue is resolved, we do not want to turn on databases.


Answers:
author: Jessica
body: Hey [@Brendan O_Brien](/t5/user/viewprofilepage/user-id/5072812)

<br />

We got an update from our internal team confirming that it is not currently supported but will eventually be supported.

Support for backup and restore for the Confluence databases is something our team is planning on, and we should have some news in August. :)

I don't have an exact date to share with you right now besides that we should have some updates in August, as it may change depending on the complexity of the internal processes and features to be delivered.

That said, I believe it would be better indeed to wait until August since it is crucial for your team to have this feature on.

Even with that in mind, in case you get any communication that it is available by then and this seems to be not available for your team, please feel free to open a support ticket with us at the Technical and Bugs option and we can follow up on this with you. :)

<br />

Cheers,  
Jessica

comments: author: Brendan O_Brien
body: Thank you for the update - I appreciate you looking into this for us! I passed this along internally. I think we can be patient to August - we can't wait for databases!


author: Jessica
body: Hi [@Brendan O_Brien](/t5/user/viewprofilepage/user-id/5072812)

Our team is working on some features for the Confluence databases and for the data residency specifically, it is already available.

I'm following up about the backup and restore feature internally, so I wanted to update you that we have seen your question and we are on it. :)

I'll update you once I have additional information on this topic.

comments: author: Brendan O_Brien
body: Thank you Jessica!

Backup and restore is "mission-critical" for our organization, so we'd love to understand if that is now supported or if it is in the roadmap to be supported.

My understanding is once that feature is supported, we're going to turn Databases on.


Tags: cloud

confluence-cloud
URL www.wikidex.com says expired while it works for others.
Asked by Ravikanth Chakravarthy:

Wikidex URL, [www.wikidex.com](http://www.wikidex.com) is working for most of them but it is saying the website is expired for some users.

Screenshot attached.![wikidex expired.png](https://community.atlassian.com/t5/image/serverpage/image-id/329325i2AB481C7888D0672/image-size/large?v=v2&px=999 "wikidex expired.png")


Answers:
author: Pavel Junek
body: Hi [@Ravikanth Chakravarthy](/t5/user/viewprofilepage/user-id/5475696),

I'm not exactly sure how we can help you. Here is a forum that deals with Atlassian products such as Jira and Confluence.

Pavel


Tags: confluence-data-center

data-center