youngmon/atlassian-qna huggingface dataset:
Database not exporting Confluence page links
Asked by David D.:

Hi everyone,

I am using Confluence database to create a glossary of terms for my company. Within the database, for each term I have added a Confluence Page field to associate to any given term the page links.

Wanting to use the raw data from the database, I tried a database export and noticed that the page links are not being export, rather it is the page title which is being exported.

Confluence displays internal links within the following HTML tags:

\<a href="\<page_link\>"\>...\<span class="text"\>\<page_title\>\</span\>\</a\>

but when exporting it returns \<page_title\> rather than \<page_link\>.

This obviously makes the feature irrelevant for processing the raw format as there is no simple way to get the page using the title alone.

I think this may be a feature issue when exporting to CSV rather than something that I have not configured properly.

I'd be happy if you have work-around or if this can be added in future releases.


Answers:
author: Kristian Klima
body: Hi [@David D_](/t5/user/viewprofilepage/user-id/5536124) and welcome to the community.

I think that's a limitation of a CSV file.

**Workaround:**

1. Select HTML as an export option.
2. DO NOT click Export :)
3. Click Copy to Clipboard.
4. Paste into your favorite spreadsheet software (I used Google Sheets and Excel)

Hope this helps.

Disclaimer: I didn't know that before I actually tried - learned something new today :)


Tags: cloud

confluence-cloud

database
How to define meta descriptions for google
Asked by Ricardo Amaro:

Im having difficulties, adding meta descriptions to my confluence pages. Where do i do that and how ? All the information i've read isn't clear.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: You can edit via source mode and add the tags manually.

Several Marketplace addons make it easier to add meta tags, if you don't want to add them manually.


Tags: confluence-data-center

data-center
Setting my 3 active whiteboards
Asked by Kelly Elizabeth Hutchison:

I have lots of whiteboards set up, but since the rules on whiteboards have changed , now a lot of them are view-only. This is fine for the most part when I need to refer back to something, and occasionally I see a popup when I open one asking if I want to swap it to be active, which is great, and I can activate it again.

So, this is in fact what I want to do. But if I don't see the popup appear asking the question, I don't know where to go to manage which whiteboards are my three active ones. I am opening a whiteboard, and I don't get the popup, only a band across the top stating this is view-only. So where do I go in my settings to manage which whiteboards are active at any one time?

Thank you


Answers:
author: Jehan Bhathena
body: Hi [@Kelly Elizabeth Hutchison](/t5/user/viewprofilepage/user-id/5414149)

From other community posts I think it isn't possible to 'Activate' a selective whiteboard.

<https://support.atlassian.com/confluence-cloud/docs/understand-confluence-whiteboards-plans-and-features/> this doc provides more details.

Passage that might be relates to your use case :
> If you exceed the three active board limit on the Free or Standard plan, your last three created boards will remain active. Any additional boards will become read-only, allowing you to view and access existing information but not make edits. This ensures you can keep working on your most important projects while managing your board usage efficiently.

Given this situation, I've requested Atlassian to help clarify this behavior.

comments: author: Kelly Elizabeth Hutchison
body: Hi Jehan,

Thanks so much for responding. I just don't understand because sometimes, only sometimes, when i go into an older whiteboard, a popup appears and it says 'This whiteboard is view-only. Would you like to activate it and make 'xxxx other whiteboard name' view-only instead?'. And I can select 'Yes' and then the whiteboard is active again to continue editing. It's just that this popup does not consistently appear each time I open a view-only whiteboard. If the popup was consistent then it would be perfect, I could just switch between active whiteboards whenever I needed to edit something on an older board.

Products change and evolve ALL THE TIME. So when I go back to an older process flow chart whiteboard with a new addition to the process or a change to the flow making it more efficient, it makes no sense that I have to re-create the entire whiteboard again to change one little part of the process. That is not efficient development.


Tags: cloud

confluence-cloud
"Bill to" and "Sold to" adress change
Asked by Bla? Sakel?ek:

We have a problem. We want to change the "Bill to" and "Sold to" data in the Atlassian Admin Center, but we can't seem to get it right. Is there any possibility for you to change the address for us?  

Thank you for your support  

br


Answers:
author: Jessica
body: Hi [@Bla? Sakel?ek](/t5/user/viewprofilepage/user-id/5535980)

Welcome to the Atlassian Community!

Are you able to access the **<https://admin.atlassian.com/billing/>** and click on manage for your site where you want to make these changes?

If you are able to see your site and click on manage on the URL above, you should be able to navigate in the left sidebar to the "**Addresses**" tab and click on "Edit Address" option on the right side next to your Company's name and Address card.

If you are not able to make the changes in there while logged in as the billing admin for your site, please let us know and we can raise a ticket on your behalf at <https://support.atlassian.com/contact/>, or if you prefer, you can raise a request with them directly by choosing billing, payments, and pricing option at <https://support.atlassian.com/contact/>.

Regards,  
Jessica


author: Jehan Bhathena
body: Hi [@Bla? Sakel?ek](/t5/user/viewprofilepage/user-id/5535980)

I've requested Atlassian assistance on this thread. Along with that I'd recommend you login into <https://my.atlassian.com/product>, and see if you can update the required details.


author: marc -Collabello--Phase Locked-
body: Hi [@Bla? Sakel?ek](/t5/user/viewprofilepage/user-id/5535980) ,

I'd recommend to directly contact Atlassian support with a billing question.


Tags: cloud

confluence-cloud

not-applicable

subscriptions-and-billing
Possible to show inline comments even when they are in collapsed sections?
Asked by Gustaf Wessberg:

Is it possible to have the show inline comments button show all the inline comments, even the ones in a collapsed section of a page?


Answers:
author: Seon Shakespeare
body: Hi Gustaf,

Welcome to the community!

Confluence doesn't currently have a way to show inline comments from collapsed sections using the "Show Inline Comments" button. This is because comments in collapsed sections often load dynamically for performance reasons.

There's an open feature request where others have highlighted this issue: <https://jira.atlassian.com/browse/CONFCLOUD-36415>. I encourage you to add your vote and comments to it so Atlassian understands the impact.

**In the meantime, here are a couple of workarounds:**

* **Expand sections:** The easiest way is to expand the sections where you expect comments.
* **Page history:** You can view *all* page comments (regardless of collapse status) in the page's history, but they won't be in context.

I hope this helps!


Tags: cloud

confluence-cloud
Why can users not access filter including projects they cannot access?
Asked by DAS Admin:

The scenario here is that a manager of multiple projects has a singular filter for their three main projects, we'll call them Project A, Project B, and Project C for now, and they have shared this filter all of these projects.

Filter JQL: "Project in ("Project A", "Project B", "Project C")"

I've also tried "Project = "Project A" OR Project = "Project B" OR Project = "Project C"

If User A is a member of Projects A, B, and C, then they can access the filter.

If User B is a member of **Project C only**, they cannot see any filter results at all, and there is a warning that " 'Project A' does not exist for the field 'project' " and " 'Project B' does not exist for the field 'Project' "

However, if User B looks at a **Kanban board** (or scrum board) which uses the exact same filter, then they are able to see all issues from Project C (not the other two).

Why is this the case? The permission model seems inconsistently applied.

Ideally, I want to have a filter which can be used by any user to access only the issues in the projects they have access to.

Any help or suggestions appreciated.


Answers:
author: Marc - Devoteam
body: Hi [@DAS Admin](/t5/user/viewprofilepage/user-id/1304818)

This is because the board is part of a project and a filter is not and board filters are mostly shared with the project and not a group or role.

If you create a filter, share them with the projects and not role, group or user.

comments: author: DAS Admin
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

The filter in shared with each of the projects, not individuals or groups, I realise the mistake in my wording and will correct it.

The edit screen shows:

```
Viewers

Project: Project A

Project: Project B

Project: Project C
```

Any other suggestions?


Tags: data-center

filter

jira-data-center

jira-server

server
How can I communicate with customers from a Jira Software project?
Asked by Anna Bodyl:

In a JSM project, you can add a comment which will be seen and received by the customer of the issue. My question is, whether that is possible from a Software project (maybe via an automation...?).

The initial request comes through our JSM Project and if it is a specific problem that needs to be solved by a different team, the ticket is cloned to a software project. Sometimes colleagues need more information directly from the customer and there comes my question - how can they communicate directly with customer, without having to involve colleagues from the JSM project?

Thank you :)


Answers:
author: Dave Mathijs
body: Hi [@Anna Bodyl](/t5/user/viewprofilepage/user-id/5556218) welcome to the Atlassian Community!

You cannot. With a Jira Software license, you can only add an internal comment in the service project (in JSM) to the agents of the project. You cannot add a comment visible to the customer.

Jira Service Management allows unlimited customers. But in order to prevent the bypass of a more expensive JSM license (because JSW licenses are cheaper), you need to be an Agent of the service project in order to communicate directly with the customer.

Depending on whether the service project is for internal/external customers, they may be other ways to communicate (f.e. via Slack or Teams).


Tags: cloud

jira-cloud
Version in Jira - RMsis vs R4J
Asked by Ernesto Torrecillas:

Hi,

Following this article, I've seen that the only solution for a proper versioning only exists using the RMsis tool.

Currently my organization is using R4J, but we have reached the point where managing versions for requirements and tests is almost impossible manually.

Does anybody knows if R4J is planning to implement a similar solution than the one in RMsis or is it worth the change?

PS: I've also seen that XR Enterprise has a version functionality, but it does not store the different links of the different versions, only the inside fields.

Thank you


Answers:
author: Bernhard Doleschel _Ease Solutions_
body: Hello [@Ernesto Torrecillas](/t5/user/viewprofilepage/user-id/5579776) ,

thank you very much for your question to the Atlassian community. I?m Bernhard, the product manager of easeRequirements - Requirements Management for Jira (formerly R4J).

I would like to understand your use case, as versioning (revisions) are supported by our tool. What are your trying to solve our app can?t provide?

To discuss this further, may also in a personal call, please request a contact with me via our [friendly service desk team](https://support.easesolutions.com/).

Best Regards,  
Bernhard from Ease Solutions


Tags: data-center

jira-data-center

r4j

rmsis

versioning
cannot import project
Asked by Ghulam Sarwar:

I successfully tried importing one project but no this is the error I am receiving   

![Screenshot (18).png](/t5/image/serverpage/image-id/344553iD79043073CB6EF26/image-size/large?v=v2&px=999 "Screenshot (18).png")


Answers:
author: Nikola Perisic
body: Hello [@Ghulam Sarwar](/t5/user/viewprofilepage/user-id/5568833) , first make sure that you have followed the correct structure of your csv file: <https://support.atlassian.com/jira-software-cloud/docs/prepare-a-csv-file-for-import/>

Even if there is a slightest change in the csv file, the import might not work.


Tags: cloud

jira-cloud
Highlight custom field
Asked by Jason Chayer:

Is it possible to have a custom field highlighted to draw attention to it?   

I have created a field that is based off of executive priority and I would like to draw attention to this. Currently it is gray like every other field.  

I have moved it to the top of the field list, but would still like to draw more attention to it.  

I do not want a plug-in, I would like to do this natively.


Answers:
author: Marc - Devoteam
body: Hi [@Jason Chayer](/t5/user/viewprofilepage/user-id/4966970)

No, there isn't such an option unfortunately. However there are multiple open suggestions which you can vote for and watch:

* <https://jira.atlassian.com/browse/JRACLOUD-73173>
* <https://jira.atlassian.com/browse/JRACLOUD-68292>
* <https://jira.atlassian.com/browse/JSWCLOUD-17640>

comments: author: Jason Chayer
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) - thanks for the reply. I was thinking this might be the answer.   

The problem with voting for the above items is that it goes nowhere. They have been open since 2018 and 2019.   

But, I know that is not on you.

I see there is a work around in one of the comments.  

Thanks again.


Tags: cloud

jira-cloud
terminating user access
Asked by Cindy Sobus:

When terminating a user's Jira access, is removing all Product access and Groups sufficient? Should the account also be set to Suspend access or Remove User? Does it matter?


Answers:
author: Marc - Devoteam
body: Hi [@Cindy Sobus](/t5/user/viewprofilepage/user-id/1415304)

If you remove all group memberships, the user will not use a license.

But then you have to execute all that.

By suspending or disabling a user all access is revoked, group membership will be retained, but that doesn't matter.

So it's up to you what choice you will make.

There is one exception if you use JSM and that user still needs to be able to raise issues, then you are required to remove the groups, as you can't suspend or disable the user.


Tags: cloud

jira-cloud
Automa??o - Clone cart?o
Asked by Sabrina Casas Sans?o:

Ol?, fiz voc? uma automa??o, que quando um cart?o ? movido, o mesmo ? clonado.

At? aqui tudo dando certo, o que n?o estou conseguindo fazer ? com que seja clonado tamb?m os coment?rios.![Captura de tela 2024-08-29 101411.png](https://community.atlassian.com/t5/image/serverpage/image-id/344547iCD56E22F338926FC/image-size/large?v=v2&px=999 "Captura de tela 2024-08-29 101411.png")


Answers:
author: Pears Whims
body: Hi [@Sabrina Casas Sans?o](/t5/user/viewprofilepage/user-id/5579746) ,

To read Your question I used translation to help understand it better. Here's what I gathered:

Your Question (Translated):
> Hello, I created an automation where, when a card is moved, it is cloned. So far, everything is working correctly. However, I am having trouble getting the comments to be cloned as well.  
> Jira does not support copying comments from the original issue to the cloned one by default. However, you can achieve this using Jira Automation with smart values.

Here's how you can set it up with Automation, which You seem to be familiar with.

**Create an Automation Rule**

Go to Project settings \> Automation and create a new automation rule with the trigger "Issue Created."

**Add a Condition**   
? Use the Related issues condition. Set it to check if the issue that triggered the automation is a cloned issue. Select Linked issues as the type and Clones as the link type.

**Lookup Original Issue**

Add a Lookup issues action to search for the original issue using the JQL

```
issue in linkedIssues("{{issue.key}}")
```

Use the {{lookupIssues}} smart value in the next steps.

**Advanced Branching**

Add an Advanced branching condition using the smart value {{lookupIssues.last.comments}}. Name this variable **Comm** for use in the next action.

**Copy Comments**

Under Advanced branching, add the Comment on issue action. Use the smart values to add the comments from the original issue to the cloned one:

```
Comment by: {{Comm.author.displayName}} at: {{Comm.created}}
{{Comm.body}}
```

Ensure to check "Prevent duplicates by only adding this comment once to a particular issue."

**(Optional) Set Comment Visibility**   
Choose whether the comments should be Internal only or Shared with customer based on your needs.

**Finally - save and Publish the Rule**

This rule should allow you to clone issues along with the copy of the comments successfully.

<br />

For more detailed instructions, you can refer to this article:  
<https://confluence.atlassian.com/jirakb/how-to-copy-comments-from-the-original-issue-to-the-cloned-issue-1236601599.html>

Please let me know if this helps!

Best of luck,  
Pears.

comments: author: Sabrina Casas Sans?o
body: [@Pears Whims](/t5/user/viewprofilepage/user-id/5578779) Thanks for the help!


author: Pears Whims
body: Thanks for accepting the answer!


Tags: cloud

jira-cloud
Best practice for a workflow condition on project rather than permission or role
Asked by Kayleen Cucugliello:

Does anyone have a best practice to add a condition to a workflow that allows a status to be hidden in certain projects instead of creating a branch new workflow?

Or is creating another workflow a better practice?


Answers:
author: John Funk
body: Hi Kayleen,

It depends on what you are doing, but I almost always suggest using Conditions and maintaining fewer workflows.


author: Simon K?nig
body: Hi,

it might be possible to add a condition that checks a project name/key via string comparison.

I don't think this would be best practice since Workflows are fixed to IssueTypes and those then to Projects. If you use the same IssueType, then you could change the WorkflowScheme in the project and just use a different workflow for this one project.

Of course you are able to do this, but:

If you have multiple projects or want to add some in the future, you will always have to be careful when using this condition. And when you e.g. change the project name, your condition will fail too. It is just not as easy to maintain as using a different workflow. In my opinion.


Tags: cloud

jira-cloud
how to clone the test plan and test set from one test case to new ( cloned) test case
Asked by KUMAR TRNVNP BEZAWADA:

Hi,

Currently When I m cloning the test, it is not cloning the test plan and test set associated with test. How to close the test plan and test set as well from existing test case to another?


Answers:
author: Himanshi
body: Hello [@KUMAR TRNVNP BEZAWADA](/t5/user/viewprofilepage/user-id/2900450) ,

Welcome to community !

Reading through the description it seems you might be referring add-on test case, is it correct? In case it is jira issue please help us with a little more elaboration please.


Tags: cloud

jira-cloud

x-ray
I need to clone the subtasks and tasks from a history or children of epics.
Asked by Derick:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/344526i789F318A52F751BB/image-size/large?v=v2&px=999 "image.png")

I currently have an automation to clone an epic's children when an epic is cloned and link them to that epic, and it's working perfectly so far, but I need it to also bring in the tasks that exist in those children of the previously cloned epic and link them to the correct child. Does anyone know how to complement this automation?


Answers:
author: Derick
body: Hey everyone, I did it this way and it worked for me. I didn't need to use a cloning app, the cloning was done entirely through automation. If anyone wants to try doing the same, feel free to reach out and I'll help in any way I can.

![imagem_2024-09-03_141016317.png](https://community.atlassian.com/t5/image/serverpage/image-id/345337iCDF85ECB3939A6CD/image-size/large?v=v2&px=999 "imagem_2024-09-03_141016317.png")


author: Luka Hummel - codefortynine
body: Hi [@Derick](/t5/user/viewprofilepage/user-id/5575401) and welcome to the community!

If you're looking to clone not just the epic's children but also the subtasks within those children and link them correctly, Our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2798183) could be a perfect solution for you. Deep Clone allows you to clone issues along with their subtasks, and you can also set it to link them appropriately to the original tasks or children in the epic.

You can configure the cloning process to fit your needs exactly, ensuring that everything is linked as required.


author: Derick
body: I thought something like this could work, but it still doesn't. The project is in 1 epic with 5 children, and each of these children has at least 10 subtasks. I need these subtasks within each child to be cloned as well and linked correctly.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/344541i35278063CB7486FE/image-size/large?v=v2&px=999 "image.png")


Tags: automation

clone

cloud

epic

jira-cloud

sub-task
????????????? ????? ?? ?????????? ?? ???????????
Asked by AHubariev:

?????!

??????????? ????????????? ?? ??????????? ??????? ? ???????? ?? ???????????? ??????, ?? ????? ?? ????? ????????????? ?? ?????????? ? ?????? ?? ????????, ?? ?????????,

??? ???????  
Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):  
SD-24975 (Escalated - 10004)


Answers:
author: Trudy Claspill
body: ?????? [@AHubariev](/t5/user/viewprofilepage/user-id/5579691) ,

??????? ??????? ?? ????????? Atlassian.

?? ?????? ?? ?????? ?????????? ??????, ??? ????????? ??? ???? ??????? ?? ?????? ??? \<\<???????? ????????\>\>?

?? ??????????? ??????? ?? ???? ?????? ?? ?? ?????????

??? ????????, ??? ?????????? ??? ??? ???????, ???????? ????? ???????? ?? ???????? ?? ?? ????????? ????????????, ?????? ?? ???????? ???????? ????????? ?? ?????????? ?? ???????? \<\<??????????? ??? ???????\>\> ? ???? \<\<???????\>\>.

?? ??? ??????? ?????? ??????? ??? ????????? ??????? ???? ???????? ?? ???????, ????????? ? ????????

---

Hello,

Welcome to the Atlassian community.

Can you provide screen images that show your entire rule, and the details of the Transition Issue action?

Is the rule scope for a single project or more than one project?

For the projects in scope of the rule, are the project Company Managed or Team Managed? Are they Software, Business, or Service projects? Get that information from the View All Projects page under the Projects menu.

For the affected issue, does the workflow have a transition from that issue's current status to the status specified in the rule?

> Automation sometimes does not work how to fix?
>
> Congratulations!
>
> The automation that synchronizes the statuses in the child and parent tasks is configured, for one of the tasks the automation did not work and the status did not change, how to fix it,
>
> error log
>
> Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):  
> SD-24975 (Escalated - 10004)


Tags: cloud

jira-cloud