Long load issue page
Asked by Tony Montana:

Hi

    tail -f /var/log/nginx/access_sample.com.log | grep --line-buffered 'HD-2529'46.53.242.78 - - [28/Dec/2023:20:59:42 +0200] "GET /browse/HD-2529 HTTP/1.1" 200 35572 "https://sample.com/login.jsp?permissionViolation=true&os_destination=%2Fbrowse%2FHD-2529&page_caps=&user_role=" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.418 ua="127.0.0.1:8080" us="200" ut="0.416" ul="35552" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/servicedesk/1/servicedesk/HD/kb/create-draft?issueId=38500&_=1703789983274 HTTP/1.1" 200 184 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.009 ua="127.0.0.1:8080" us="200" ut="0.008" ul="184" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/servicedesk/knowledgebase/latest/articles/HD-2529?_=1703789983275 HTTP/1.1" 200 109 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.048 ua="127.0.0.1:8080" us="200" ut="0.048" ul="109" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/servicedesk/1/servicedesk/sla/recalculation/issue/HD-2529/check-permission HTTP/1.1" 200 46 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.007 ua="127.0.0.1:8080" us="200" ut="0.008" ul="46" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "POST /rest/wrm/2.0/resources HTTP/1.1" 200 662 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.051 ua="127.0.0.1:8080" us="200" ut="0.052" ul="662" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/menu/latest/appswitcher?_=1703789983276 HTTP/1.1" 200 224 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.008 ua="127.0.0.1:8080" us="200" ut="0.008" ul="224" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "POST /rest/keplerrominfo/commons/latest/lf/initPage HTTP/1.1" 200 139 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.011 ua="127.0.0.1:8080" us="200" ut="0.012" ul="139" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/api/2/issue/HD-2529/editmeta?_=1703789983277 HTTP/1.1" 200 1733 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.016 ua="127.0.0.1:8080" us="200" ut="0.016" ul="1733" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/migration/latest/browser-metrics/enabled?_=1703789983280 HTTP/1.1" 200 60 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.010 ua="127.0.0.1:8080" us="200" ut="0.012" ul="65" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/activities/1.0/?_=1703789983279 HTTP/1.1" 200 11092 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.049 ua="127.0.0.1:8080" us="200" ut="0.048" ul="11092" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/troubleshooting/1.0/check/user@sample.com?_=1703789983281 HTTP/1.1" 200 57 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.006 ua="127.0.0.1:8080" us="200" ut="0.008" ul="57" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "POST /rest/wrm/2.0/resources HTTP/1.1" 200 1445 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.127 ua="127.0.0.1:8080" us="200" ut="0.128" ul="1445" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /browse/HD-2529 HTTP/1.1" 200 3095 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.157 ua="127.0.0.1:8080" us="200" ut="0.156" ul="3095" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /secure/AjaxIssueEditAction!default.jspa?decorator=none&issueId=38500&_=1703789983278 HTTP/1.1" 200 7359 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.110 ua="127.0.0.1:8080" us="200" ut="0.108" ul="7364" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "POST /rest/wrm/2.0/resources HTTP/1.1" 200 1284 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.141 ua="127.0.0.1:8080" us="200" ut="0.140" ul="1284" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/internal/1.0/licensebanner/markup HTTP/1.1" 200 69 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.004 ua="127.0.0.1:8080" us="200" ut="0.004" ul="69" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 40 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.009 ua="127.0.0.1:8080" us="200" ut="0.008" ul="40" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/projects/1.0/sidebar/issue/HD-2529?selectedItem=com.atlassian.jira.jira-projects-issue-navigator%3Asidebar-issue-navigator&_=1703789983282 HTTP/1.1" 200 2957 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.062 ua="127.0.0.1:8080" us="200" ut="0.060" ul="2957" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "POST /rest/wrm/2.0/resources HTTP/1.1" 200 352 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.070 ua="127.0.0.1:8080" us="200" ut="0.068" ul="352" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/servicedesk/1/servicedesk/HD/kb/spaces HTTP/1.1" 200 292 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.007 ua="127.0.0.1:8080" us="200" ut="0.008" ul="292" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "GET /rest/servicedesk/1/servicedesk/HD/applinks/confluence?_=1703789983283 HTTP/1.1" 200 427 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.026 ua="127.0.0.1:8080" us="200" ut="0.024" ul="427" cs=-46.53.242.78 - - [28/Dec/2023:20:59:43 +0200] "POST /rest/wrm/2.0/resources HTTP/1.1" 200 563 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.063 ua="127.0.0.1:8080" us="200" ut="0.064" ul="563" cs=-46.53.242.78 - - [28/Dec/2023:20:59:44 +0200] "GET /rest/reminder-rest/1.0/reminder/userReminderItems?issueId=38500&orderDir=DESC&orderField=NEXTSEND&_=1703789983284 HTTP/1.1" 200 44 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.009 ua="127.0.0.1:8080" us="200" ut="0.004" ul="44" cs=-46.53.242.78 - - [28/Dec/2023:20:59:44 +0200] "GET /rest/reminder-rest/1.0/reminder/userReminderItems?issueId=38500&orderDir=DESC&orderField=NEXTSEND&_=1703789983285 HTTP/1.1" 200 44 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.008 ua="127.0.0.1:8080" us="200" ut="0.008" ul="44" cs=-46.53.242.78 - - [28/Dec/2023:20:59:49 +0200] "POST /rest/wrm/2.0/resources HTTP/1.1" 200 291 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.090 ua="127.0.0.1:8080" us="200" ut="0.088" ul="291" cs=-46.53.242.78 - - [28/Dec/2023:20:59:50 +0200] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 40 "https://sample.com/browse/HD-2529" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com" sn="sample.com" rt=0.007 ua="127.0.0.1:8080" us="200" ut="0.008" ul="40" cs=-

and profiles.log

```
2023-12-28 17:40:39,006 | http-nio-8080-exec-21 url: /browse/HD-2529, /secure/ProjectIssueNavigatorAction!issueViewWithSidebar.jspa; user: user@sample.com
| 1060x62554x1 | user: user@sample.com | 1tgzeb [254.5ms] - ProjectIssueNavigatorAction.execute()
2023-12-28 17:40:39,461 | http-nio-8080-exec-5 url: /browse/HD-2529, /secure/IssueNavAction!default.jspa; user: user@sample.com | 1060x62562x1 
| user: user@sample.com | 1tgzeb [2.3ms] - IssueNavAction.execute()
2023-12-28 17:40:39,596 | http-nio-8080-exec-22 url: /secure/AjaxIssueEditAction!default.jspa; user: user@sample.com | 1060x62564x3 
| user: user@sample.com | 1tgzeb[91.1ms] - AjaxIssueEditAction.execute()
```

As we can see, the page load takes about 2 seconds. Almost 2.5. Which is not critical, of course, but unpleasant. But, after almost 4-6 seconds, two more POST actions occur, closing the loading of the page with the request. I have two questions. Why so long? And is it possible to reduce this time?


Answers:
author: Joseph Chung Yin
body: [@Tony Montana](/t5/user/viewprofilepage/user-id/618001) -

Is the issue page loading delay the same for all issues that your users execute? Or this is for a specific issue only?

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Tony Montana
body: [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)for all pages.


author: Joseph Chung Yin
body: [@Tony Montana](/t5/user/viewprofilepage/user-id/618001) -

As I mentioned in your other community ask, have you review the tuning recommendations documentation reference URL to ensure performance in your server env?

Best, Joseph


Tags: jira-service-management

jira-service-management-server

server