youngmon/atlassian-qna huggingface dataset:
Why does the formatting of my generated document change when I use PDF Export's header or footer?
Asked by Italo Ebel:

This is the PDF generated without changing the stylesheet:

![image.png](/t5/image/serverpage/image-id/339419i34855B66AC563419/image-dimensions/471x360?v=v2 "image.png")

If you add a header ("my header"), the formatting of the PDF will change.

Stylesheet with header added:

![image.png](/t5/image/serverpage/image-id/339420iA6574C7B3F0CF4FA/image-dimensions/473x339?v=v2 "image.png")

PDF generated after this change:

![image.png](/t5/image/serverpage/image-id/339421i1F57AFB4D1BFAA2E/image-dimensions/466x312?v=v2 "image.png")

Why have some elements such as image size, caption, margins been changed?

\*Perhaps Confluence is using different versions of the Export function for each document generated


Answers:
author: Marc - Devoteam
body: Hi [@Italo Ebel](/t5/user/viewprofilepage/user-id/5548033)

Did you apply the header as html or css or just plain text?

Plain text won't work and will impact your export, I believe.

Check the following KB docs:

* [customize-exports-to-pdf](https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/)
* [advanced-pdf-export-customizations](https://support.atlassian.com/confluence-cloud/docs/advanced-pdf-export-customizations/)

comments: author: Italo Ebel
body: Hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Thank you for reply.

I've seen this documentation before. In the example given I used plain text, but even when using only html and css in the header and stylesheet some structures are damaged in the PDF.

For some reason the image captions aren't appearing after the changes to the Look and feel.

There is probably some custom Confluence command responsible for modifying the captions, but I can't find it.


Tags: cloud

confluence-cloud

pdf

pdf-export
Passing multiple Issuelinks via Rest
Asked by Maximilian Herbert:

Hey there,

so I have a problem with passing multiple Issuelinks (Parent of) to a Jira Ticket via Confiform IFTTT. As I researched a little bit I found that this is a well known bug:

[\[JRASERVER-66329\] Unable to add more than 1 issue link using REST API - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JRASERVER-66329)

Is there any possible workaround with ConfiForm? E.G. a loop of the IFTTT's to create multiple rest calls?

This is a really cruical problem so it would be awesome if there was a workaround.

<br />

Greetz Max


Answers:
author: Alex Medved _ConfiForms_
body: You can have multiple IFTTTs that add issue links sequentially - <https://confluence.atlassian.com/jirakb/how-to-use-rest-api-to-add-issue-links-in-jira-issues-939932271.html> (see update Jira issue example) to workaround this Jira REST API bug


Tags: addon-com.vertuna.confluence.plugins.confiforms

bug

confiform

confiforms

confluence-data-center

data-center

rest
How to Sync Outlook calendar with Confluence cloud team calendar?
Asked by Manish Arya:

I want to sync my outlook 365 calendar with confluence cloud team calendar, how can that be achieved? Whenever I'll update any event in my outlook calendar it should reflect in confluence team calendar also.


Answers:
author: Britta Neugebauer _yasoon_
body: Hi there [@Manish Arya](/t5/user/viewprofilepage/user-id/4219380) ,

thank you for your question.

With Confluence Premium you can achieve this with an iCal subscription method, which is straightforward and sufficient for one-way sync. For two-way sync there's also the CalDav option, check out this Confluence support site: [Subscribe to Team Calendars from Microsoft Outlook \| Confluence Cloud \| Atlassian Support](https://support.atlassian.com/confluence-cloud/docs/subscribe-to-team-calendars-from-microsoft-outlook/)

For more complex two-way syncs, where changes in either calendar reflect in the other, you might want to think about a third-party integration. I work for yasoon, and we offer an app on the Atlassian Marketplace for this use case: [Outlook Calendars for Confluence \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1217554/outlook-calendars-for-confluence?hosting=cloud&tab=overview)

You can integrate Outlook or Microsoft Teams calendars with Confluence to display and edit them directly on pages or spaces. Manage permissions easily, schedule meetings, and visualize Jira dates in the calendars, too. The integration provides real-time data from Microsoft 365 and offers customizable templates and view options.

Hope that helps, happy Thursday!

Britta


Tags: calendar

cloud

confluence-cloud

ms-outlook

sync
Is there a way to check for attachment delete permissions via API or context conditions?
Asked by Igor Hercer:

Is there a way to check for attachment delete permissions via API or context conditions as a query? I've already checked this endpoint, not sure if it's working, though.

```
/wiki/api/v2/attachments/{id}/operations
```

are operations the same thing as permissions?

```
/wiki/rest/api/content/{id}/permission/check
```

I've also tried with this one, but it always returns true, and is related to page permissions rather than attachment permissions.

In query context condition I've tried

```
condition.has_attachment_permission(permission=REMOVE)
```

this is always false :(


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Igor Hercer](/t5/user/viewprofilepage/user-id/5476984)

Attachment permissions are set at the space level, but alas there doesn't seem to be a direct way to get them via the API.

<https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-space-permissions/#api-spaces-id-permissions-get>

You can check to see if you have permissions for a specific operation, read, delete, via the permission check. *This is with the v1 API, there doesn't seem to be a v2.*

<https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content-permissions/#api-wiki-rest-api-content-id-permission-check-post>


Tags: cloud

questions-for-confluence

questions-for-confluence-cloud
How to check entries that are submitted using a confiform?
Asked by GUNNAYYA GUPTA CHERUKURI:

I have created a confiform. Whenever details are entered and submitted a jira form will be created and a mail is sent to my manager with the jira link, so that he can track. I have also added remove page watcher and delete confiforms entry in the confiform configurations. Because of this all the entries have been deleted i guess. Today when a guy submitted the form, mail that is sent to my manager has invalid jira link. So, I wanted to know the entries that guy has filled. But I am unable to do that. Can anyone please help me to find the past entries to that confiform?


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@GUNNAYYA GUPTA CHERUKURI](/t5/user/viewprofilepage/user-id/5558018)

If I read your question correctly then you seems to delete the data in ConfiForms form right on submission.

In this way you cannot see the data used on submission to create a ticket in Jira

Out of curiosity - what was wrong with the link to Jira? How was it broken?


Tags: addon-com.vertuna.confluence.plugins.confiforms

confiforms

confluence-unknown-hosting-type

unknown-hosting-type
Merge cells option not appearing in Jira
Asked by Dinesh Cooray:

I use merge cells often in Jira for tables. Last couple of days this option is gone from both the down arrow you get from highlighting multiple cells and table options and cell options drop downs that appear at the bottom of the table.  


Answers:
author: Hans Polder
body: [@Dinesh Cooray](/t5/user/viewprofilepage/user-id/5558059) ,

The odd thing is, there is a Bug open for this since end of last year:

<https://jira.atlassian.com/browse/JRACLOUD-82500>

Maybe you're confusing Confluence and Jira, as the Merge option is there in Confluence? Add your vote/comment on the ticket to help it give more traction, but it seems that it won't get a lot of attention since there haven't been any votes in over half a year so far.

**Upon further inspection** it seems to only affect **existing** issues which you want to edit. The issue is not there when you are creating a new issue (at least, not for me)

comments: author: Valdemar Pereira de Matos
body: [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) Thanks for the link.  
I've voted where it says "this affects my team" but I'm surprised it inly has 2 votes.

I see other forum topics where people are creating new Jiras, copying and pasting the table, merging the cells and then copying and pasting back again to the description...

It's a workaround, bit it's a bit odd that this is not fixed in two years and has a low priority...


Tags: cloud

jira
Errors regarding licenses in Wikicentral
Asked by IT Support:

Hi,

We have the following issues with the respective plugins.

**1.** **Bob Swift Software - HTML Plugin Version : 4.3.0**

Error Message: Notify your Confluence administrator that "Bob Swift Software - HTML Plugin" requires a valid license. Reason: No license found for plugin with key: org.swift.confluence.html.

**2.** **CustomWare Linking Plugin for Confluence Version : 3.0.7**

Error Message : The license could not be verified: There is no license certificate installed for CustomWare Linking Plugin for Confluence.

**3.** **CustomWare Composition Plugin for Confluence Version : 3.0.8**

Error Message : The license could not be verified: There is no license certificate installed for CustomWare Composition Plugin for Confluence.

**4.** **Bob Swift Software - Excel Plugin Version : 4.3.0**

Error Message : Excel plugin missing after the upgrade: excel: Notify your administrator that "Bob Swift Software - Excel Plugin" requires a valid license. Reason: No license found for plugin with key: org.swift.confluence.excel.

Can you please suggest us is there any way we can use these plugins without purchasing the licenses i.e. free licenses. Also suggest us the effects on the wikicentral site once we disable the above plugins.


Answers:
author: Nic Brough -Adaptavist-
body: No, you will need to licence them. You should talk to the vendors about "free" licences if you are a charity or open-source supplier, as some vendors follow Atlassian's model of providing free licences to certain types of organisations. But I can't tell you if these vendors follow that model or if they've got their own rules on who they provide licences to.

I don't know what your "wikicentral" is but the effects of turning off these plugins depends on what you are using them for. They all provide formatting of content as far as I can tell, which means you'll get small "error using macro" type messages in your pages where you've used them, but nothing else will break.


Tags: confluence-app
Is it possible to get an extension on Zephyr for JIRA evaluation license?
Asked by Michael Robinson:

Our Zephyr for JIRA evaluation license expires on 13-March-2014 and we would like to extend the license to 28-March-2014 which is the same as the Zapi evaluation license we just installed.


Answers:
author: Edgar Lugo
body: Hi Michael,

You are able to sign up for another 30 day free trial of Zephyr for JIRA and the ZAPI the same way you did the first time you signed up. You can extend this trial up to 5 times. More information on this can be found in the link below, navigate to the "Pricing FAQ" tab and read the section "Can I extend my free trial?" for more information:

[](https://marketplace.atlassian.com/plugins/com.thed.zephyr.je)<https://marketplace.atlassian.com/plugins/com.thed.zephyr.je>

Kind Regards,

Edgar


Tags: licence
Re: License
Asked by Anne Atuhaire:

Hello,

We would like our subscription option to be set as "On Demand" not installation. At the moment when I log in into our account I only see an option to download, yet i should be seeing a link to onDemand.

Thanks.

Anne Atuhaire

Planet Systems Ltd


Answers:
author: Nic Brough -Adaptavist-
body: If you've bought a download licence, then you need to buy an OnDemand subscription as well. The licences are very different and do different things, and you can't just swap between them.

I don't know if Atlassian will swap them directly, but I'd talk to Sales to see if you can recover some of the costs of the download licence to offset the cost of the OnDemand service.

comments: author: Anne Atuhaire
body: Thank you Nic,

Please let us know what Sales got to say about that.

Please check out the quote you sent to us too for clarification about what we paid for.![](../../upfiles/atlassian_quote_730210626_Bitbucket_Page_2.jpg)

Anne


author: Nic Brough -Adaptavist-
body: Anne, I'm afraid you've misunderstood.

I'm not Atlassian - you've asked this question in a public forum for Atlassian USERS - Atlassian don't respond routinely to questions here, and stuff for Sales really needs to go to Atlassian Sales.

You really need to talk to sales


author: Anne Atuhaire
body: Oops! I'm sorry Nic. Thanks for feedback. I just contacted Sales and I hope they will come through for me. Sorry to beother you.


author: Nic Brough -Adaptavist-
body: Not a problem - we're happy to try to help! We could only go a certain distance with this one, by pointing you to sales, otherwise we'd have done more!


Tags: atlassian-support
Add More User Licenses
Asked by EASI Administrator:

How to increase current 15 users to 25 users? Please advise.


Answers:
author: Nic Brough -Adaptavist-
body: Depends on where you are hosting your Atlassian stuff.

* OnDemand - go to your OnDemand account and buy more
* Other hosting company - ask them
* Your own installation - go to your my.atlassian account, buy more licences, paste the new key into the licence page in the applications admin-\>licence section


Tags: licence
Is it possible to use another email for invoices?
Asked by o:

We want to get our invoice mails to another email adress then our first "Atlassian ID" mailadress (info@). Is it possible to use another email for invoices?


Answers:
author: darylchuah
body: Hi there

Currently it is not possible as explained by Ala in the following discussion:

* [](/questions/176548/how-can-i-change-email-setted-in-my-atlassian-id)<https://answers.atlassian.com/questions/176548/how-can-i-change-email-setted-in-my-atlassian-id>

However you can send an email to ***[sales@atlassian.com](mailto:sales@atlassian.com)*** for further assistance on what you wan to achieve.


Tags: account

billing

email
Unable to get exisiting License key
Asked by nincy james:

How to find out the existing license key in the system?


Answers:
author: Jim C.
body: Hi Nincy,

You can find the license details by following these instructions. Once a license key is entered, you will not see it but you will see some of the license details (i.e. Server ID). Also, the billing and technical contacts can see the license key from their [MyAtlassian](https://my.atlassian.com/products/index) account. If those contacts are no longer with your organization, you can [Contact Us](https://www.atlassian.com/company/contact) with thier email addresses and/or Crucible Server ID and the sales team can locate and reassign the license to anyone you designate.


author: nincy james
body: License key for Crucible. as i am not able to get the fresh one


Tags: licence
How to change e-mail in my atlassian account?
Asked by Sergey Uldanov:

Subject


Answers:
author: RambanamP
body: Because Atlassian account names are based on user email addresses, it is not possible to change the email address on an account. However, you can move the existing licenses or OnDemand subscriptions to a new account with a new email address, or add new contacts to any existing licenses or OnDemand subscriptions

check this doc for more information

[](https://confluence.atlassian.com/pages/viewpage.action?pageId=321257577)<https://confluence.atlassian.com/pages/viewpage.action?pageId=321257577>


Tags: account-management
How can I suspend my account?
Asked by Ken Layng:

I would like to suspend my account. Can you help mew with this?

Thanks, Ken


Answers:
author: MJ
body: Which account do you want to suspend?  
Please contact Atlassian directly regarding this query

[](https://www.atlassian.com/company/contact)<https://www.atlassian.com/company/contact>


Tags: account

account-management
Update billing credit card info
Asked by Corporate Marketing & Communications:

Hi there,

We want to update the billing credit card info to our account: newmedia. How can I do it?

Thanks,

Irene

(City of Calgary)


Answers:
author: Nic Brough -Adaptavist-
body: You should log into your account on [my.atlassian.com](http://my.atlassian.com)and change the card information there.

If you're struggling with that, you need to get in touch with Atlassian via either OnDemand support or possibly sales-at-atlassian-dot-com if it's not OnDemand.


Tags: account
Upgrading an evaluation license with a starter license
Asked by yoshinori kawahara:

We downloaded and installed an evaluation copy of JIRA + Agile. This installation has a SEN and a Server-id that matches the details in the myAtlassian account that was created when we downloaded the evaluation copy. So far so good.

We now have bought a 'JIRA Agile for JIRA 10 Users: Starter License'. A different part of our organisation purchased the license on our behalf. In the process a new myAtlassian account was created, with its own SEN.

When we try to apply the license we purchased to our evaluation installation the license key is rejected with a message " Invalid license key specified". How do we go about applying the license we purchased to our installation. Ideally we would not want to re-install since we already have data on the evaluation copy which we'd like to preserve.


Answers:
author: yoshinori kawahara
body: User error. I was attempting to paste the 'JIRA Agile' license key into the JIRA server license window of my server.

I went back to the person who purchased our license and got him to enter our server id to retrieve the JIRA license. I then pasted this JIRA license into the server license window and the license was accepted.

Then to update the 'Jira Agile' license: I went to the Administration console and selected 'Add-ons'. Then selected 'Manage add-ons' on the left-hand side and expanded the 'JIRA Agile' add-on. There is a little pencil next to the License key field, click on that and I could supply the 'JIRA Agile' license key.

All's well now. Both 'JIRA' and 'JIRA Agile' are using the licenses we've purchased.

comments: author: yoshinori kawahara
body: This may be helpful too:  
https://confluence.atlassian.com/display/CUST/Viewing+and+Updating+Your+Product+Licenses+Details


Tags: licence

trial
Atlassian Licenses Transfer to another company
Asked by Ravi Chandar:

We are in the process of acquiring a company. It has good number of Atlassian licenses but with no maintainence. Is it possible to move the licenses to our company? Any help will be greatly appreciated.


Answers:
author: Eric S
body: Hi Ravi,

In the case of a merger or acquisition, you are granted the right to transfer software licenses to another company per section 14 of the \[Atlassian End User Agreement\](http://www.atlassian.com/end-user-agreement/):
> End User may not assign this Agreement without the prior written consent of Atlassian (which consent will not be unreasonably withheld), provided that the assignee agrees to be bound by the terms and conditions contained in this Agreement. Atlassian may assign its rights and obligations under this Agreement in whole or in part without consent of End User. Any permitted assignee shall be bound by the terms and conditions of this Agreement.

As Nic mentione, if you reach out to our customer advocate team we can assist with the transfer of licenses. We'll be able to provide a Consent to Assign form to begin the process.

We look forward to hearing form you.

Cheers,  
Eric Snyder


author: Ravi Chandar
body: Thanks for the quick response. I will ask my team to get in touch with you.


author: Nic Brough -Adaptavist-
body: It would be easiest to contact sales-at-atlassian-dot-com to get this sorted out.

I'd start by making sure you have access to both companies my.atlassian accounts (be added as the billing or technical person on the licences), but then contact Atlassian for more.


Tags: account

licence
Change Email
Asked by Tsougkrianis Panagiotis:

Hello

I want to change my Atlassian ID email

Can you help me please? Thank you!


Answers:
author: Peter Van de Voorde
body: Hi Tsougkrianis,

We can't help you with this, your best bet is to contact Atlassian support here :

<https://jira.atlassian.com/browse/AOD>

Best regards,

Peter


Tags: account

atlassian-support
I cannot get a trial license
Asked by Krystian Kra?niewski:

I was trying to get a trial license but I keep getting an error message

**"Unknown error occured**

An unknown error occured, please contact [support](https://support.atlassian.com)."

I've installed JIRA service on my local pc

Thanks in advance

Krystian


Answers:
author: Peter Van de Voorde
body: Hi Krystian,

You should check your log to see if there is some information that can help you.

If not, please contact Atlassian support here : <https://jira.atlassian.com/browse/JRA>

Best regards,

Peter


author: Krystian Kra?niewski
body: There was a post ajax request to retrieve license that failed, saying I need to be logged in. I tried to get a license from atlassian site directly and it worked just fine for me.

Thanks for support


Tags: licence

trial
Can I get refund?
Asked by Khaleel Subhani:

Hi,

I was registered to Atlassian, but I don't want to continue with it.

If I unsubscribe today, can I get refund.

Early help will be appreciated.

Thanks.


Answers:
author: Bharadwaj Jannu
body: I think you can ask this to Atlassian Sales Team

[https://www.atlassian.com/licensing/purchase-licensing#payments\&refunds-6](https://www.atlassian.com/licensing/purchase-licensing#payments&refunds-6)


Tags: account

atlassian-support
Transfer Atlassian Account ownership to Google Apps Admin
Asked by FluidA:

Simple as the subject... need it done.


Answers:
author: FluidA
body: Sales is not the correct address.

All they do is say "[create a support issue](https://support.atlassian.com/secure/Dashboard.jspa) in the OnDemand project"


author: CelsoA
body: Hi there,

This subject is not so simple, to change your Atlassian account please contact [sales@atlassian.com](mailto:sales@atlassian.com).

Regards,

Celso Yoshioka


Tags: account-management
Is a server ID associated with an Atlassian user account?
Asked by Sean Norman:

I am in the process of setting up JIRA for a project that I'm working on. We have a purchasing department that will be procuring a license for the product, but in the meantime I'd like to proceed with setup using an evaluation key.

If I generate an evaluation key using my personal Atlassian account \& associate the key with the server ID for my target JIRA server, will it have any effect once the actual license key comes in? Will it be a simple matter of updating the license key, or will the server ID now be tied to my personal account?

I'm not sure how the purchasing process works, but if an Atlassian account is required, it most certainly won't be done using my personal account.


Answers:
author: Nic Brough -Adaptavist-
body: Once purchased, you can add technical and billing contacts to the licence.

I've just left a place with several licences, and removed myself from their licences, safe in the knowledge that my ex-colleagues are all named.

The individual people will need Atlassian accounts, but you name them by email address, and if you add new people by their email, Atlassian will email them to say "you've been named, you need an account, please set it up if this is correct"


Tags: licence

server-id