youngmon/atlassian-qna huggingface dataset:
So a person cannot have the same public key loaded into two different accounts?
Asked by Daniel Wilches:

*This question is in reference to Atlassian Documentation: [Someone has already registered that SSH key](https://confluence.atlassian.com/pages/viewpage.action?pageId=338365482)*

I'm getting this error message after trying to register my public key in one account, but I had the same public key also registered for another account.

So a person cannot have the same public key loaded into two different accounts? Why?


Answers:
author: Daniel Wester
body: Correct. It's due to ssh (which git is using as the transfer protocol) uses it to identify you as well as to verify you. See <https://www.quora.com/Why-cant-I-add-my-public-SSH-key-to-more-than-one-account-on-GitHub>


Tags: account

key

ssh
unable to login to cloud
Asked by David McDaniel:

I have created a new cloud account under jamlinked.atlassian.net and I have been unable to login to it.

Any help would be greatly appreciated.


Answers:
author: Nic Brough -Adaptavist-
body: What are the symptoms of "can't log in"? You get nothing on the url? A login prompt that never moves on after password entry? Or tells you the login is wrong? Have you reset the password?

Have you waited the 20 minutes it takes to commission a new Cloud system?

comments: author: David McDaniel
body: I waited until I received the email stating that my site was ready. Then when I enter my username and password, there is no response. The notice bar says waiting for jamlinked.atlassian.net and the tab shows the loading spinner. There is no progress even after waiting 20-30 minutes.


author: Nic Brough -Adaptavist-
body: Ok, this is one for <https://support.atlassian.com> - we need to start looking at logs and what the system is doing at login time, and only Cloud support can to do that.


Tags: account

cloud

login
2FA for cloud
Asked by Henry Snijders:

1) Is there a way to use 2FA in combination with JIRA/Confluence Cloud?

2) Are there any plans for that to increase security with 2FA, if so what is the planning for that.


Answers:
author: Titus
body: SecSign does provide a solution to use a two-factor solution with JIRA Clound and Confluence Cloud.

Therefor we already have opend a ticket (<https://ecosystem.atlassian.net/browse/JSDECO-62>) to be listed as Identity Provider for a SAML login.

----

<https://marketplace.atlassian.com/plugins/com.secsign.secsignid/server/overview>

<https://marketplace.atlassian.com/plugins/com.secsign.secsignid-confluence/server/overview>


author: Sorin Sbarnea
body: Using Google Domains does indirectly allow you to enforce the use of 2FA but that's clearly not for anyone.

Also my impression is that even if you enable login via Google Domains, once logged in people will be able to create an Atlassian ID with a password and use these to login.

If their account is disabled they will lose access to the system but still, it means that they can still login without a 2FA (this being used for the original login, after this being optional)

comments: author: Aleksey Shchukin
body: Is there a plan to support yubikeys by yubico for admins 2FA?


Tags: 2-factor-authentication

account
Not receiving E-mail Notifications from Atlassian Answers
Asked by Kay Brown:

I have not received any email notifications from Atlassian Answers today.

Thank you and regards,

Kay


Answers:
author: Nic Brough -Adaptavist-
body: Hmm. Check your email settings in your profile and on your server (I've seen spam rule updates start mis-filing them sometimes)

Answers emails do stop sometimes, but it's a universal failure and kills everyone's email. I'm still getting them, so it's likely to be something in your settings somewhere.

comments: author: Kay Brown
body: HI Nic,

I finally got this problem figured out. All of my watches got turned off for some reason.

Kay


author: Kay Brown
body: Hi Nic,

Thank you. I will check the server settings.

Regards,

Kay


Tags: community

email

feedback-forum
Free Trial of BigPicture
Asked by Renato Rigato:

Hello,

I'm evaluating Big Picture and I tried the Free Trial for a day but made the mistake of uninstalling (instead of disabling). Now I'm unable to do to the free trial (But Now is the only option). Would you be able to tell me how I can continue my free trial?

Thanks,


Answers:
author: Matthew Jagiello
body: Hi,  

Sure. In the Manage Add-Ons page there is a manual upload option. What you need to do, is grab one of the following files:  

JIRA6: <https://marketplace.atlassian.com/download/plugins/eu.softwareplant.bigpicture/version/30003001302>  

JIRA7: <https://marketplace.atlassian.com/download/plugins/eu.softwareplant.bigpicture/version/30003001303>  

And simply upload it using this option. Now, in the Manage Add Ons section, you should see BigPicture on the plugin list - click it and make sure it is enabled and that a license is input (not blank). If not, let me know and I will give you a new trial license.


Tags: big-picture

trial
Can you turn off the email sent to the user when you log in as them?
Asked by Steve Kostrey:

*This question is in reference to Atlassian Documentation: [Log in as another user](https://confluence.atlassian.com/pages/viewpage.action?pageId=776994835)*

When I log in as another user an email notification is sent to that user. I'm logging in to test permissions so that they have restricted access to various part of the system. Can the email notification be turned off?

Here is the email sent to the user:

|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| |-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Just letting you know that your Atlassian Cloud administrator, Bob Someone \[Administrator\], has temporary access to your user account. This means they're logged in as you can do things on your behalf. if you're not sure why this is happening, check with your administrator. | |


Answers:
author: Admin2
body: A bit of lateral thinking ... first, edit the user's email address to something else, next you log in as them and test as required, log out, then edit their email address back to their proper one :smile:

AFAIK, the audit log would record the fact that you edited the user, not sure what level of detail would be shown.


author: Timothy
body: Not at the moment:

* <https://jira.atlassian.com/browse/ID-6167>


Tags: account

sudo
reset password doesn't work
Asked by Mark Howes:

*This question is in reference to Atlassian Documentation: [Set up your trial](https://confluence.atlassian.com/pages/viewpage.action?pageId=744721599)*

Ask your question here...


Answers:
author: Nic Brough -Adaptavist-
body: The password reset I used yesterday worked fine. You'll need to give us a bit more information on what you're trying to do and where.


Tags: account

password

reset
poner un usuario como admin
Asked by Livia Mugica:

*This question is in reference to Atlassian Documentation: [Add, edit and remove users](https://confluence.atlassian.com/pages/viewpage.action?pageId=744721624)*

Ask your question here...


Answers:
author: Nic Brough -Adaptavist-
body: Add them to the "admin" group.

If you mean **system** admin, then you can not do this. System admin rights are limited to Atlassian support.


Tags: account

user-management
What systems does Atlassian account integrate with?
Asked by Eric S:


Answers:
author: Eric S
body: |----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| You can use Atlassian account to log into the following services: HipChat ([www.hipchat.com](http://www.hipchat.com/)) Bitbucket ([www.bitbucket.org](http://www.bitbucket.org/)) My Atlassian ([my.atlassian.com](http://my.atlassian.com/)) Atlassian Answers ([answers.atlassian.com](http://answers.atlassian.com/)) Atlassian Support ([support.atlassian.com](http://support.atlassian.com/)) Atlassian Marketplace ([marketplace.atlassian.com](http://marketplace.atlassian.com/)) Atlassian Translations ([translations.atlassian.com](http://translations.atlassian.com/)) Atlassian Bug Reporting \& Feature Requests ([jira.atlassian.com](http://jira.atlassian.com/)) Atlassian Documentation ([confluence.atlassian.com](http://confluence.atlassian.com/)) *\*Please note that we have just begun integrating Atlassian account with our Cloud services: HipChat, Bitbucket, and OnDemand. This means that if you were already using HipChat, Bitbucket and/or OnDemand before January 2016, you would not be able to use an Atlassian account to access those services until you have migrated each one*. |


Tags: account

atlassian-account
How do I terminate trial and delete site?
Asked by skarpushin:

*This question is in reference to Atlassian Documentation: [Set up your trial](https://confluence.atlassian.com/pages/viewpage.action?pageId=744721599)*

How do I terminate trial and delete site?

I started trial, checked what I wanted and now I want to terminate trial and completely delete site. How do I do that?


Answers:
author: Phill Fox
body: Please refer to the instructions at <https://confluence.atlassian.com/pages/viewpage.action?pageId=321257595>

comments: author: Kristofer Borgstr?m
body: There is no information on this page regarding how to delete site.


author: Kristofer Borgstr?m
body: Ah, actually it's on this page but wording is very different from what's used here.

You need to look at:

#### 7. Can I get a refund for Atlassian Cloud? {#toc-hId--738484835}


author: Nivruti Vora
body: Login as Admin --\> Billing --\> Manage Subscriptions --\> Under Active subscriptions --\> Click three dots --\> Delete

Better to cancel subscription first and then delete the item. **Cancel Subscription** is at the bottom of the same **Manage Subscription**page.


author: Niklas Demme
body: Any good answer here?


author: karonator
body: Any answer please?


Tags: account

trial
How does one sign-up using this option.
Asked by Nereida Lark:

*This question is in reference to Atlassian Documentation: [Enable self sign up](https://confluence.atlassian.com/pages/viewpage.action?pageId=744721636)*

I have set it up, but not sure how a person would initiate the self sign-up. Is there a specific url that I should send. I do not see an option to sign-up to our instance.


Answers:
author: Giles B
body: Hi Nereida,

When they head to the login page (just the url of the instance is fine), they'll see the option to **Create an account**. The best way for you to test it is with an incognito or private browser window.

Create an account.png  
[](https://community.atlassian.com/t5/Atlassian-Account-questions/How-does-one-sign-up-using-this-option/qaq-p/182479?attachment-id=5049){#link_1158379bbea379}  
[](/tnckb94959/attachments/tnckb94959/account-identity-questions/1378/1/Create%20an%20account.png){#display_1158379bbea379_0}


Tags: account
Is it possible for an organization to be billed for an annual subscription? We are a small workgroup inside a hospital. In order for our IT department to pay for this, we need to have an invoice.
Asked by Sherri Kreps:


Answers:
author: Nic Brough -Adaptavist-
body: Invoices can be found in the "orders" sections of your "my atlassian" account. Https://my.atlassian.com


Tags: billing
Atlassian Stash license to 100 user.
Asked by IT_Group:

Hi Atlassian Support,

We already have 25 User Stash license. Do we get a special price if we would to increase our user license to 100?

Please advise.

Thank you.

Vina

Delta Controls Inc.


Answers:
author: GabrielleJ
body: Create up a ticket against Atlassian so that they can answer you properly regarding your licensing information (support.atlassian.com)


Tags: licence
Is it possible to merge Atlassian accounts?
Asked by Dan Rumney:

I have two Atlassian accounts; one from my old job (and so on my old, inaccessible, work email account) and a new, personal one.

Is there any way to merge them?


Answers:
author: jOhn Simonson
body: I have the same situation, although not due to a change of employer, but due to corporate merging and rebranding. Over the last 10 years or so, I have gone through 4 email addresses, same physical address, same building, same office. At some point, the old address is declared invalid, and I need to reregister at Atlassian; it would be nice to consolidate everything to one account (hint: don't make the email address the primary key).


Tags: community
Unable to add user to site-admins group
Asked by Waqar Javaid:

*This question is in reference to Atlassian Documentation: [Manage users and groups](https://confluence.atlassian.com/pages/viewpage.action?pageId=744721623)*

I am a site-admin but unable to add another user to site-admins group. I click "Add" button, type in the user (or select from suggestion list) and click "Add user" to save it. I see a spinner next to Cancel button for 1-2 seconds and nothing happens.

I then went to Users, clicked the desired user and then "Add Group" button. I searched "site-admins" group but again it would not let me add it. I see the spinner for 1-2 seconds and nothing happens. There is no error message shown either.


Answers:
author: Giuliano C.
body: Hi Waqar,

May we know if you are using any kind of external directories (such as LDAP and AD)? Sometimes, when we can't update the info for the users, it could be related to the directory not allowing Confluence to edit it, only inside the directory configuration itself.

In addition to that, is it happening with any group or just with the administrators one? One of the options would be to make sure to have [internal system adminsitrator](https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights) in order to do it, in case of confirming the external usage of directories.

Hope it helps you, sir!

PS: In case of having the issue persisting, please, create a new support ticket in our channel: <https://support.atlassian.com> so we can have other engineers helping you.

Regards,

Giuliano T.

Atlassian Support


Tags: account

user-management
Can't log into any of our Atlassian Cloud products when using VPN
Asked by tsmith:

When I'm working remote and using VPN, I'm not able to log into any of our Atlassian Cloud products (JIRA, Confluence, Hipchat). Please help! I know Atlassian Cloud is out in the open and there is no need to use VPN. I use VPN in order to access all our dev websites, and not being able to log into JIRA etc at the same time makes it impossible to get work done.


Answers:
author: Dave Dumaresq
body: Same issue here.

Once I'm logged into JIRA, if I connect to our VPN I get the error "Communication Breakdown" from JIRA when I try to add a comment.

Our VPN is Cisco Meraki.

comments: author: Nic Brough -Adaptavist-
body: This means that the connection between your client (browser) and server (Jira) is being interfered with or even blocked by something on the communication layer.

If you find this happening when you connect to your VPN, then there is something wrong with the VPN.

Is it ok if you connect to the VPN and then log in to Jira (and then maybe fails if you drop the VPN connection and try to continue to use Jira)? If that happens, it's something to do with the VPN not representing sessions correctly. If your computer suddenly starts to appear to come from a totally different IP address, that can work, but VPNs often handle it incorrectly. (Best bet is to just log out and in again, in the short term, but if it's a big problem, get the VPN admins to set it up right)


author: tsmith
body: We got it working, thanks for your responses!

comments: author: Mary Wilson
body: What did you do to get it working? We're having the same issue with one off shore user, but we can't seem to figure it out.


author: Nader William
body: Same here, using Algo VPN and can't load any pages related to atlassian.net


author: rrudnicki
body: Hi Trista

Probably when you enable your VPN or you are facing some issue related to routing through the VPN or the DNS is not replying properly. In both ways I recommend you to talk with your Network Administrator.

Regards,

Renato Rudnicki


author: Nic Brough -Adaptavist-
body: That's a networking question. You'll need to get your VPN adjusted so that when it is enabled on your machine, you can either get to Cloud over the VPN, or get your local machine to know to ignore the VPN when trying to reach Cloud.


Tags: account

vpn
Billing and Licensing information request - Refund
Asked by Kirsty Owen:

Good afternoon,

The following email has been received from our End User

*I have recently purchased a number of Plug-ins for Confluence \& Jira. The actual transaction was made on our behalf by a company called Decorus.*

*Unfortunately - I gave Decorus incorrect information that resulted in them purchaing the "Advanced Tables" plugin twice, instead of the intended Bob Swift "HTML" plugin.*

*Is it possible to remove the duplilcate "Advanced Tables" license and refund the money to the credit that Decorus used so that we can purchase the correct "HTML" plug-in.*

As I made the purchase we have been advised by Kameron True I need to make the request to for the refund. Please can you advise if you require any additional information to enable you to proceed.

Kind Regards,

Kirsty


Answers:
author: Nic Brough -Adaptavist-
body: Ah, we're not Atlassian support, we're a community of end users like yourself. You'll need to contact Atlassian to deal with this. I'd tend to start with sales-at-atlassian-dot-com, and include your company name and "Support Entitlement Number" if you have it to hand.

comments: author: Khaled Hussein
body: how can i contact atlassian support


Tags: billing
How to link bulk test cases to user story at once?
Asked by Ranjitha P:

I have a user story, for which i want to link relevant Test Cases. I have 50 Test cases; how can I link all 50 Test cases using JQL query to the user story?


Answers:
author: Sanam Malleswari
body: Hi [@Ranjitha P](/t5/user/viewprofilepage/user-id/5588886)  

Follow these steps to add bulk test cases to a user story:

1. Open the desired user story.
2. Locate the test management plugin.
3. Select the option to add new or existing test cases in bulk.

comments: author: Ranjitha P
body: Thanks [@Sanam Malleswari](/t5/user/viewprofilepage/user-id/5506444)

But I don't find Test management plugin option at all:

![Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/346763i3917C3A7DCE90620/image-size/large?v=v2&px=999 "Jira.png")


Tags: cloud

jira-cloud

jira-work-management
ScriptRunner customized field doesnt support ldap groups on JQL search
Asked by Batuhan Kandiran:

Hi Everyone,

I have created ScriptRunner's Scripted Field with searcher of Group Picker.

We using LDAP connection to retrieve user groups in our JIRA Data Center.

I want to display value of latest sub group that is selected from assignee/reporter users current groups.

i have used group picker searcher (single). all issues can be successfully created and successfully indexed.

When i write as JQL function **AssigneeGroup is not EMPTY** it returns true issues.

Also when i write **AssigneeGroup != jira-administrators** it returns true issues again.

When i write **AssigneeGroup = RD-SW** it returns nothing.

I want to ask question, how i can import LDAP groups in order to use them in group picker searcher in jql function. OR is there anyway to make search with success by writing "RD-SW" exact name of ldap groups.

Best regards for all.


Answers:
author: Batuhan Kandiran
body: ![Screenshot from 2024-09-10 17-09-11.png](https://community.atlassian.com/t5/image/serverpage/image-id/346581i9EC52D40CBD3CC20/image-size/large?v=v2&px=999 "Screenshot from 2024-09-10 17-09-11.png")![Screenshot from 2024-09-10 17-09-56.png](https://community.atlassian.com/t5/image/serverpage/image-id/346583i452B7F4561CEC817/image-size/large?v=v2&px=999 "Screenshot from 2024-09-10 17-09-56.png")


author: Batuhan Kandiran
body: ![Screenshot from 2024-09-10 17-05-53.png](https://community.atlassian.com/t5/image/serverpage/image-id/346578iE60ECDEB10B072DF/image-size/large?v=v2&px=999 "Screenshot from 2024-09-10 17-05-53.png")![Screenshot from 2024-09-10 17-07-38.png](https://community.atlassian.com/t5/image/serverpage/image-id/346580iDCED9475431DF6F5/image-size/large?v=v2&px=999 "Screenshot from 2024-09-10 17-07-38.png")


Tags: adaptavist

jira-core

jira-server

scripted-field

scriptrunner
Need help with Automation and lookupIssues
Asked by Kathy Dickason:

I have a custom field called "Percent Done" (single-line text) on my Epic screen that contains a number.

I am trying to figure out if I can use an Automation (lookupIssues?) that will locate all Epics linked to an Initiative, and average the Percent Done fields in those epics, then display that result in a Percent Done field on my Initiative screen.

I am seeing articles from 2020 that says you cannot use lookupIssues with custom fields. Is that still the case? Can someone help me with an automation that will help me determine the Initiative Percent Done field by averaging the numbers in the Percent Done field of my linked Epics? This is Data Center (not Cloud).


Answers:
author: Bill Sheboy
body: Hi [@Kathy Dickason](/t5/user/viewprofilepage/user-id/3909439)

You are correct: for Jira Server / Data Center automation, the Lookup Issues action only supports a small number of fields at this time.

There are two possible workarounds, depending upon your needs. To use the average value you describe to set another field, you may use the Send Web Request action to call the issue search REST API endpoint. Please see this earlier question I answered to describe the details:

<https://community.atlassian.com/t5/Automation-questions/Automation-Custom-Fields-Lookup-issues-not-working/qaq-p/2696054#M10504>

Kind regards,  
Bill


Tags: automation

data-center

jira-data-center

jira-server

server