Creating a Dashboard
Asked by Asyraf Arshad:

Hello Atlassian Community,

I am looking for guidance on creating a dashboard in Atlassian that can help us effectively monitor and managed undisclosed tickets. Our goal is to categorise tickets based on their priority levels (p0, p1, p2, p3) and specific categories, such as general IT support inquiries and etc. Additionally, we need to track the maximum and median days tickets remain undisclosed.   

Here's a brief overview of our requirements:   
1. Ticket prioritisation

2. Ticket categories  
3. Maximum and median days of tickets

I've attached a screenshot of the layout we aim to replicate.   

Could anyone provide guidance on the steps to create such a dashboard?   

Thank you!

![Dashboard Example .png](/t5/image/serverpage/image-id/338072i61D2E4A362B582AD/image-size/large?v=v2&px=999 "Dashboard Example .png")![Screenshot 2024-07-26 at 13.18.55.png](/t5/image/serverpage/image-id/338073iD42DABB5281A19F8/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 13.18.55.png")


Answers:
author: Amay Purohit_RVS
body: Hi [@Asyraf Arshad](/t5/user/viewprofilepage/user-id/5439621)

For one stop solution, If you are open to try a mktplace app, pls do take a look at

[Time in Status Reports](https://marketplace.atlassian.com/apps/1226187/time-in-status-reports?hosting=cloud&tab=overview)

With this app you will be able to extract the age of your issues and also median and percentile reports. The app allows to group your statuses which help you to find the overall age of your issues. In the example below we have created a status group "Cycle Time". Similarly a group "Issue Age" can be created to combine all the statuses of the issue workflow.  
Also the app has 20+ reports to meet a variety of time in status use cases. Do give it a try.

Disclaimer : I work for the vendor who built this app

![TIS - Cycle Time report.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/338104i000D32908117E785/image-dimensions/442x183?v=v2 "TIS - Cycle Time report.PNG")

Median Report :

![TIS - Median animation.gif](https://community.atlassian.com/t5/image/serverpage/image-id/338107i3BE5949381E1E938/image-dimensions/449x186?v=v2 "TIS - Median animation.gif")


author: Danut M _StonikByte_
body: Hi [@Asyraf Arshad](/t5/user/viewprofilepage/user-id/5439621),

Have a look over this article as it might be of great help for you:

<https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369>

As you will see, by using a combination of Jira's native gadgets and the gadgets offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadgets%20agile%20stonikbyte) app, you can build such dashboard.

For categorizing the tickets, as in your example you could use the Two Dimensional Statistics gadget of Jira, configured by Priority and Issue Type.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338312i628F4AB3BF47275A/image-size/large?v=v2&px=999 "image.png")

This can be also achieved by using the **Pivot Table \& Pivot Chart** gadget offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadgets%20agile%20stonikbyte) app, which is more advanced and lets you split data by multiple fields and display not only count of issues but also percentages and sums.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338313iB6D30B44BB258913/image-size/large?v=v2&px=999 "image.png")

For maximum and median days of tickets, see the **WIP Aging Chart gadget** offered by the same [Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadgets%20agile%20stonikbyte) app. This display the tickets by their age.

![](https://blogstonikbyte.files.wordpress.com/2023/05/image-9.png?w=695)

Your needs seem quite complex and it is hard to write all the steps here. If you think that our app can be helpful, please contact support@stonikbyte.com and we will explain in better details what you need to do for covering all these needs.

Danut

comments: author: Asyraf Arshad
body: Thanks [@Danut M _StonikByte_](/t5/user/viewprofilepage/user-id/502420) . We managed to do something similar to your two dimensional demo. It's not exactly the same as what we intend to have but it's close enough.   


author: Anandhi Arumugam
body: Hi [@Asyraf Arshad](/t5/user/viewprofilepage/user-id/5439621) The following dashboard gadgets may be helpful.

1. Issue Statistics - To denote how many issues in a specific status

2. Average Time in Status - To see a time in status report for the issues

3. Pie chart - see the share of issues in each priority

4. Two dimensional filter statistics - For a table with count of issues against the Ticket categories on x axis and status on y axis.

<https://www.atlassian.com/blog/jira/5-steps-to-build-a-killer-dashboard>

Hope this helps.


Tags: cloud

jira-service-management

jira-service-management-cloud