youngmon/atlassian-qna huggingface dataset:
Confirmation email does not have a link to verify
Asked by Yuki Okuno:

Hi.

I'm trying to change my email address via <https://id.atlassian.com>.

I filled out my new email address, and the following confirmation mail was sent to the address.
> You recently changed your email address in your Atlassian account. To confirm the change please check [xxxxxx@yyyyy.com](mailto:xxxxxx@yyyyy.com) to verify it's really you and complete the update.

The email address after "please check\~" is a link to \`mailto:xxxxxx@yyyyy.com\`, which creates a new email to xxxxx@yyyyy.com via my email client(Outlook). I cannot find other links to make me proceed to verify my address change request.

How can I change my email address?


Answers:
author: miikhy
body: Hi Yuki,

It seems like the notification you shared is sent to the former address, have you tried the new email address (and checked the spam folder)? There might be a verification link!

Cheers

comments: author: Marvin Biebrach
body: Hi,

same probs over here in 3/2019! had for example "abc@mailaddress.com" and changed it to "xyz@mailaddress.com" (beware, think of those addresses as an example!). So the pre-@ parts a different as the rest is not. Still only got the type of confirmation mail like Yuki Okuno. Is this only an informative mail that something has happend to my account? Or should this be the real verfication? In this case "mailto:..." won't do. Do i have to wait for another mail?


author: Qaisar Malik
body: **hello**


Tags: account

bitbucket

change

confluence

email

jira
Permission violation when re setting my password
Asked by Lillie Ellis:

Hi

I have logged in on my old password, but on doing so it said my password had expired.

I correctly received the reset email email however when I try and reset my password on the link, I type my new password and then it says "permission violation you do not have access"

Please can you check this for me? I need to check on the status of a ticket.

Thanks

Lillie


Answers:
author: Andy Heinzer
body: Hi Lillie,

Could you please tell us more about what URL you are trying to login to? Depending on the URL and type of platform might determine if there is something we can do from our side to help, or if perhaps we might have to refer you to a specific Jira admin that can better help you.

Regards,

Andy


Tags: account

atlassian-support
1. If I register 3 domains can I have single sign on for only one of the domains?
Asked by Montez Knowles:

I have three separate domains that share an ATLASSIAN Suite, from Confluence to JIRA.

I would like to be able to setup one of those domains for single sign on. Is this possible?


Answers:
author: Alexis Robert
body: Hi [@Montez Knowles](/t5/user/viewprofilepage/user-id/1183464) ,

it's now possible to have different authentication policies with Atlassian Access, as described here : <https://confluence.atlassian.com/cloud/authentication-policies-1018779823.html>

Let me know if this helps,

--Alexis


Tags: account

cloud
Exclude a user from SSO Policy
Asked by Dimitris Damaskos:

We are about to enable SAML single sign-on policy for our organization but we need to leave at least one user that will be able to log in with a username and a password.

Am I going to be able to exclude a user that is part of my organization from a specific policy or once we Verify our Domain it will automatically include all the users that with an email address from our domain and then when we enable SSO it will be automatically be applied to all users with no possibility of an exception?


Answers:
author: Alexis Robert
body: Hi [@Dimitris Damaskos](/t5/user/viewprofilepage/user-id/1173485) ,

it is now possible to have different authentication policies with Atlassian Access, this way you can choose who has SSO enabled for example. You can read the documentation about this here : <https://confluence.atlassian.com/cloud/authentication-policies-1018779823.html>

Let me know if this helps,

--Alexis


Tags: account

cloud
Account compromised? (JIRA for Android popup)
Asked by ?kos Kiss:

Jira greeted me with a message about an Android application: *"Looks*   
*like you've recently accessed our products from your Android*   
*device. Want to try out the JIRA Android app?"*   

It's the first sentence I'm worried about, since I don't own any  
mobile devices capable of accessing Jira and I exclusively use it from  
my desktop computer at work (FreeBSD).  

Anyone else got this message without using Android at all?


Answers:
author: Irene
body: Hi [@?kos Kiss](/t5/user/viewprofilepage/user-id/748291) - After some investigation, it looks like we sent the notification incorrectly to a small number of users which has since been corrected.

Thank you for reporting this!


Tags: account

android

atlassian-account
Domain verify
Asked by Michal Kokavec:

Hello,

Could you help me with domain verify?

txt record is created as they want, I hope

atlassian-domain-verification=lgOrOdJS7OEQmu241aDfbGZuMfC7OkHtNYY4uk2gq0IljlzSoLNSYOTVKgWOTBK2

I click to verify domain banskabystrica.sk 6 days ago, but nothing change.

https verifying is not possible.

Thank you for your help

Michal Kokavec


Answers:
author: Michal Kokavec
body: Resolved. Do not use IE.


Tags: account

cloud
What is the highest level of access within Jira/Atlassian? Cant view some projects.
Asked by Isaac Westerlund:

We are noticing people changing their projects permissions in our environment so that even I, as a global and instance admin, cannot view their projects. Is there anyway to get keys to the kingdom? I think we will need a "mastery key" say if one of the admins of said project leaves the company and no one can get into it. Am I just viewing them wrong?

If I go to all projects it shows a number that is different than the total number of projects that exist within the instance.

Or, is this something we just need to tell people not to change (certain permissions in the permission schemes etc)


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Isaac Westerlund](/t5/user/viewprofilepage/user-id/5591068)

This is all permissions. Even an org admin with no project permissions won't be able to see that project.

But as an org admin or global admin, you can overrule that.

If you go to the gear icon -\> projects, do you see all the projects?

then click on the ellipsis and project settings on those projects you don't have access to.

Does the project settings open?

Then you can modify the permissions.

And check if you have too many admins changing the schemes. project admins should be using roles, not the permissions.

Hope this helps.

Regards


Tags: cloud

jira-service-management

jira-service-management-cloud
How to add a description of a project
Asked by Renuka Paladugu:

We tried to add a project description for one of the created projects, we did not find the option to add the description where everybody can view the project description in the details tab.

Could you please help us with this.


Answers:
author: Peter Walowen
body: with respect, this should really be visible. scenario. i want to create a project and also a project description (for any given type project). When i plan time or submit actual time at some point in the future Management would like to run a report that shows a project name but also a project description (what it is at a high level details and how it benefits us or the client, what value it brings to the organization) along with time allocated vs time charged. executives can't remember what each project is or the details of what each is. Project names can often sound similar and are by necessity usually brief in nature. This addition of a description would help tremendously in making reporting much more user friendly by adding context to Management level reporting.


author: Dave Mathijs
body: Hi [@Renuka Paladugu](/t5/user/viewprofilepage/user-id/5591041) welcome to the Atlassian Community!

That's a very good question. I just checked again but haven't found the location where the **Project description** is displayed. Even for admins I can only find it when actually going to the **Project settings \> Details** of a specific project.

It's not listed in **Projects \> View all projects** (for users), not in **Settings \> Jira Settings \> Projects** (for admins)


author: Manoj Gangwar
body: Hi [@Renuka Paladugu](/t5/user/viewprofilepage/user-id/5591041) ,

Currently, the description for the JWM projects is unavailable. It's available for Software projects or Service projects.

comments: author: Dave Mathijs
body: Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)

Then why is it not displayed in the project list? Where can you find it for software of service projects if you're not an admin?


author: Manoj Gangwar
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590), It is not showing under project lists but the project description field is visible only to the project admins for Software \& Service projects but not for JWM.

**Project settings \> Details** of a specific project.

![Screenshot 2024-09-12 203539.png](https://community.atlassian.com/t5/image/serverpage/image-id/347119iCAA39B07CBBA23F0/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 203539.png")


Tags: cloud

jira-cloud

jira-work-management
Some PAT tokens are returning 200 with no transitions data on API to specific Jira projects
Asked by Paula Cruickshank:

Firstly we have to use the Token. Username/Password is not an option given our company security organisation.

We have been using a token for some time as part of API calls from Groovy to transition tickets in a Jira project

* The first call gets the available transitions for an issue
* The next actions the transition, using the found transition ID

The problem is that this code is also to be applied to other Jira projects.

Whilst it works fine to transition issues in the existing Jira project, it returns no transitions data for the new projects. The user that the token relates to has the same role assignment in both projects. Using a token for a different user (with the same role credentials) in the new project, also works exactly as expected

Using the existing token in the new project returns \[\] as the available transitions, despite the http response code being 200.


Answers:
author: Radek Dost?l
body: There is a difference somewhere, you're getting an empty json array - which is a valid response. If it's not roles, is the permission scheme the same or different? If not permission scheme, are the workflows different - perhaps there are conditions on the transitions blocking the user?

What you're describing says 100% to me that there are either permission related errors somewhere.

Try opening the issue with the user in browser - if you can't do any transitions, it's permission related. You could try the permission helper from issue view to see why the user cannot transition issues - it should find something. If it doesn't then I'd suspect a status property, or transition properties from that status.


Tags: api

data-center

jira-data-center

token
Zephyr squad Test Execution Report Unable to Add on Confluence in Page Macro
Asked by naveen arroju:

I am currently experiencing an issue with adding test execution chart report gadgets to a Confluence page. Here are the specifics:

1. **Unable to Add Gadgets**: I cannot find the option to insert the test execution chart report gadgets using the page macro functionality.
2. **Gadget Not Available in Search**: Additionally, I have searched for the gadgets but they do not appear in the search results.


Answers:
author: Kishan Sharma
body: Hi [@naveen arroju](/t5/user/viewprofilepage/user-id/1124729)

On the Cloud side, adding external gadgets from other Jira instances, like Data Center, is a limitation that Atlassian have covered [in this older feature request](https://jira.atlassian.com/browse/CONFCLOUD-29055) . I would suggest you to vote for it and watch it for further updates.

?? The unavailability is also mentioned in functional differences:

* [Functional Differences in Confluence Cloud](https://confluence.atlassian.com/confcloud/restricted-functions-in-confluence-cloud-734070955.html)

> **Workarounds**
>
> At this point, the closest workaround would be to use the following Jira macros in Confluence, which are used to retrieve information from any Jira instance connected to Confluence Cloud (either Server or Cloud, as long as they are integrated via [application links](https://confluence.atlassian.com/enterprise/create-application-links-between-cloud-and-self-managed-products-1101925750.html)):

* [The Jira issues macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/) allows it to be pointed to the external instance to retrieve Jira content from there.

* [The Jira chart macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-chart-macro/) (that is also part of the Jira macro but has charts and other tips of features to be used).


Tags: atlassian-marketplace

cloud

jira-cloud

zephyr

zephyr-squad
SmartValue for space in automation rule for creating a confluence page
Asked by Thorsten Kamann:

Hello,

we are managing our co-workers via Jira to manage their assets and many more. Every co-worker has an issue that will be created out of our HR-process, if the contract is signed.

This works fine, but now we want to create a page in the co-worker's personal space. In the automation action, I can configure the space the page should create in.

Now the question: how can I manage that the space comes from a smart value? The rule should be triggered if the assignee will be set. So I have the user. Can I use this information to configure the space?

I would really appreciate any help.

Thorsten


Answers:
author: Shannon S
body: Hello Thorsten,

Thanks for asking this question! The **Create page in Confluence** action doesn't support smart values for the Space field, but we're tracking this requirement in a feature request:

[AUTO-82](https://jira.atlassian.com/browse/AUTO-82) **Improve Create Confluence Page action in A4J**

(Templates, add body editor \& ability to pass Jira smart values to Confluence page template, e.g. to support "Create Release Notes in Confluence" use case, ability to link Jira fields to Confluence table)

There's a workaround mentioned, which might help in your case:

> Another way to create a confluence page using Jira automation is by using the Confluence REST API and sending a web request through the automation.
>
> The following link will explain how to achieve that: [Automating the creation of a Confluence page linked to a Jira ticket](https://community.atlassian.com/t5/Jira-articles/Automating-the-creation-of-a-Confluence-page-linked-to-a-Jira/ba-p/1760738)

<br />

Please give that a try and let me know how it goes!

**Shannon S \| Atlassian Cloud Support**


Tags: automation

cloud

cloud-automation

confluence

jira-cloud
Integration with webhook
Asked by arthur_martins:

Hello, I have a project X in jira and I would like to integrate it with project y from another company via webhook. How do I configure this environment?


Answers:
author: Michel Neeser
body: Hi [@arthur_martins](/t5/user/viewprofilepage/user-id/5590986) and welcome to the community!

There is the concept of outgoing and incoming webhooks in Jira:

* Outgoing webhooks can be configured in the System settings, as described [here](https://support.atlassian.com/jira-cloud-administration/docs/manage-webhooks/).
* Incoming webhooks can be realized by using a Jira automation trigger, as described [here](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Incoming-webhook).

Hope this helps!

comments: author: arthur_martins
body: when I register a webhook, should I put the URL of the other company's project or my own?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347185iAABFFE49CD30C208/image-size/large?v=v2&px=999 "image.png")


author: Michel Neeser
body: [@arthur_martins](/t5/user/viewprofilepage/user-id/5590986) As this is an outgoing webhook (= you're sending data to another system), you have to insert the URL of the other system here.


Tags: cloud

jira-cloud
When an Issue changes status, Can I automate it so the Summary changes?
Asked by Logan Nichols:

In our business we have things called "Project Artifacts". We use them through the lifecycle of a project. I want to create one task for this artifact, and as it moves the the statuses, the summary changes automatically to lay out the requirements for that step. Is this possible?


Answers:
author: Hans Polder
body: [@Logan Nichols](/t5/user/viewprofilepage/user-id/5590998) ,

Welcome to the community!

Yes, this should be possible using Jira Automation. Have you tried working with that before? See a simple example below, but you can add a lot more customization here. Check out that small { }-button on the right of the Summary-field, it will also allow you to add the current date, and much more, for instance!![Screenshot 2024-09-12 160212.png](https://community.atlassian.com/t5/image/serverpage/image-id/347096i904569841DDFF25E/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 160212.png")

comments: author: Logan Nichols
body: Awesome. This is exactly what i was looking for. Thank you!


author: Hans Polder
body: Happy to hear that Logan! Happy automating :)


Tags: cloud

jira-cloud
Can a single permission scheme control browse permission to distinct users on different projects?
Asked by Richard Kiroy:

For example, could a single permission scheme- let's call it **Scheme#1-**

Could **Scheme#1** be used to exclusively apply Browse Access for Joe and Jane to Project#1, while also applying exclusive Browse Access for Bob and Barbra on Project#2.   
Is there any known way to make this work?


Answers:
author: Jim Knepley - ReleaseTEAM
body: If I understand what you're trying to do, then I think you can.

For Project#1 and Project#2, create a project role named something sensible like "read-only access" and assign that role "Browse" permissions within the permission scheme.

Then, within the projects, add the users to that role as appropriate.

ref: <https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/>

comments: author: Richard Kiroy
body: I have a rough idea of what your saying and will give it a test. Thank you.


Tags: cloud

jira-cloud
I am not able to add custom fields in the group by option of Jira Plan Views
Asked by Purusharth Chauhan:

I have a few custom fields on which I need to group by in Jira Plan

I have added them through "manage custom fields " but still they are not visible in group by drop down. I have tried to add both text fields and drop down.

Strangely some custom fields like "Team " are available

Also standard fields like "Status" are not visible.

PSB for the details

Thanks a lot !

![Jira Plan Views Group By.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347086i77D6A85AAC6C36B6/image-size/large?v=v2&px=999 "Jira Plan Views Group By.jpg")


Answers:
author: Hans Polder
body: Duplicate thread:

<https://community.atlassian.com/t5/Jira-questions/I-am-not-able-to-add-custom-fields-in-the-group-by-option-of/qaq-p/2810602>


Tags: data-center

jira-data-center
Register Dynamic webhooks for all projects
Asked by Moti Lahiani:

Hello  

I am using rest api to register for webhooks using the request body  
What should I write in the jqlFilter to register for ALL projects?  

POST <https://api.atlassian.com/ex/jira/>\<cloud ID\>/rest/api/3/webhook  
{  
"url": "\<callback URL\>",  
"webhooks": \[  
{  
"events": \[  
\<list of event\>  
\],  
"jqlFilter": "\<jql to include all project keys\>"  
}  
\]  
}  

can i use regex like "jqlFilter: project = \*"? or "project = all"?


Answers:
author: L?gia Zanchet
body: Hello Moti  

In JIRA, when you're constructing search queries, specifying the project is optional. If you don't explicitly mention a project, JIRA will search across all projects by default.

Example Scenarios:

Search Within a Specific Project:

Query: project = XYZ and issuetype = Bug

This query will filter and display all issues of type "Bug" within the "XYZ" project. Use this when you want to focus on a specific project.

Search Across All Projects:

Query: issuetype = Bug

This query will look for all issues of type "Bug" across your entire JIRA instance, regardless of the project. This is useful when you're interested in a particular issue type across your organization.

By tailoring your search queries, you can efficiently locate the information you need, whether it's focused on a single project or spans multiple projects.  

Thanks for post in our community

comments: author: Moti Lahiani
body: Hi Ligia  
Thankss for your answer, this i am familiar already, Maybe I wasn't clear enough in my question :) so i'll try to explain and maybe expand it a bit.   

according to jira docs the jqlFilter is mandatory, i need to register dynamic webhook that will fit all issues (new/updated/existing) in all project with no other terms, if it issue and the event is occur i want a webhook to be send on it  

1. what should be the jqlFilter to get "ALL ISSUES" existing and those will be created in future?  

2. does the jqlFilter support regex? like jqlFilter: project = \* or project: issue = \*  

3. in case registering to all projects/issues, in manner of security, does webhook will be send on project/issue that the webhook creator has no access to?  
for example:  
Customer has prog1, proj2 and proj3 projects in its jira   
A user that have access to only proj1 and proj2 dynamically register a webhook to all projects with event: "jira:issue_updated"  
does it get webhooks on issues from proj3?  

Thanks


Tags: cloud

jira-cloud
Define default text to pre-fill in Bug issue type creation modal
Asked by Leonardo Cristovao:

I have a *Company-managed software* project in Jira and I wanted to add a Bug Report Template text for when our Support users are in the *Create issue modal* for a *Bug issue type*.

I tried it a few times and I cannot seem to make it work.

Can you please provide me with the step by step guide on how to do it?

Let me know if you need any further information


Answers:
author: John Funk
body: Hi Leonardo - Welcome to the Atlassian Community!

Can you describe what you have done so far? Maybe share some screenshots?


Tags: cloud

jira-cloud
Custom field extended from AbstractCustomFieldType not displayed in Jira Software board detail view
Asked by Gastone Canessa:

We are facing an issue with a custom field that extends AbstractCustomFieldType. While the field works correctly in the full issue view, it does not appear in the issue detail panel on Jira Software boards (Scrum/Kanban). In contrast, custom fields based on GenericTextCFType are displayed correctly in the board detail view.

Expected behavior: The custom field should be visible in the board detail panel, similar to how GenericTextCFType fields behave.

Current behavior: The custom field is not visible in the board detail panel, even though it functions properly in other views.


Answers:
author: Dimitris Sylligardakis
body: Hi Gastone,

Have you tried the following by any chance?

<br />

In your custom field class that extends `AbstractCustomFieldType`, override the `getRendererType()` method to return the appropriate renderer type for the board detail panel.

The specific renderer type to use might depend on your Jira version and the type of data your custom field handles. Common options include:

* `atlassian-editor-core/renderer/markdown` (for Markdown content)
* `atlassian-editor-core/renderer/wiki-markup` (for Wiki Markup content)
* `text-renderer` (for plain text)

Hope that helps

comments: author: Gastone Canessa
body: Hi Dimitris,

Thanks for your input! I actually tried overriding the `getRendererType()` method in the `AbstractCustomFieldType` class as you suggested, but then I realized that this method isn't part of the class's definition---it seems it doesn't inherit this from anywhere.

If you have any other suggestions or insights, I'm all ears and would really appreciate your guidance or any further ideas you might have. Thanks again for your help!


Tags: jira-server

server