youngmon/atlassian-qna huggingface dataset:
Is there any plan to add versioning to whiteboards like other Confluence pages (or FigJam does)?
Asked by Hector Gomes:

Nowadays, we're excited to add Confluence Whiteboards as a standard tool in our documentation and design pipeline, especially for artistic moodboards and team brainstorming sessions.

However, we still use FigJam for the same jobs if we want to maintain version control. We didn't find this in Confluence Whiteboard.

Is it possible that this feature will be available in future updates in 2024?


Answers:
author: Mikael Sandberg
body: There is a suggestion to add versioning, see [CONFCLOUD-76694](https://jira.atlassian.com/browse/CONFCLOUD-76694). I would suggest that you vote and follow it.

comments: author: Hector Gomes
body: Ok. Thank you, [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) for let me know that.


Tags: cloud

confluence-cloud
How to create a report based on request type
Asked by Murad Jamal:

Hi all - need help to create a report of resolving tickets by agents based upon request type.

Please assist.

Murad


Answers:
author: Trudy Claspill
body: Hello [@Murad Jamal](/t5/user/viewprofilepage/user-id/5247365)

This seems like it might be a question about Jira, but it is posted in the Confluence forum.

If it is a question about Jira Service Management, let me know and I can move it to the correct forum for you.


Tags: cloud

confluence-cloud
Inventory of Spaces
Asked by Hank Church:

How can i generate an inventory (and then download for presentation in a spreadsheet) of all spaces in our Confluence platform?


Answers:
author: Brant Schroeder
body: [@Hank Church](/t5/user/viewprofilepage/user-id/5309416) Welcome to the Atlassian community

You can use the following:

* To get a list of spaces in your instance, use [Space list](https://support.atlassian.com/confluence-cloud/docs/insert-the-spaces-list-macro/) macro. This will give you a list of spaces and the page can be exported to PDF.
* If you need it in Excel you can use the [rest api](https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-space/#api-spaces-get), to get a list of spaces and save it in CSV format.


Tags: cloud

confluence-cloud

unknown-hosting-type
Unable to login to Standards for Success due to recent change
Asked by Kevin Dillman:

Several of my staff members are unable to login to Standards for Success. This is due to a recent change as they were able prior.

Some login with SSO through Google. Others login after typing their email and resetting their password and then using those credentials to login.

Both of these are now having issues.


Answers:
author: Brant Schroeder
body: [@Kevin Dillman](/t5/user/viewprofilepage/user-id/5373728) Welcome to the Atlassian community

Is standards of success a confluence cloud space? If yes are they licensed on the Confluence cloud instance and do they have the proper permissions on the space?


Tags: cloud

confluence-cloud
I want to sort my Kanban board by priority, but can't find the board settings
Asked by Sek Yi Chin:

I have seen some explanations on how to sort the Kanban board by priority using the filter function. But I can't seem to find it. Is it for premium users only?


Answers:
author: Nicolas Grossi
body: [@Sek Yi Chin](/t5/user/viewprofilepage/user-id/5524357) Welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/How-to-sort-the-cards-on-Kanban-board-by-priority/qaq-p/1485095>

Nicolas


Tags: cloud

jira-cloud
Help with automation - Copying values from a liked issue on CREATION
Asked by Darren.Fairweather:

Hey Community!

I am **++creating++** an issue in project A. This issue is linked to an issue in Project B when created. How do i set up automation to for the newly created issue to copy field values from the linked issue. I have all the fields set up its just the automation i am struggling with.

Thanks in advance


Answers:
author: Bill Sheboy
body: Hi [@Darren.Fairweather](/t5/user/viewprofilepage/user-id/5187763)

That is possible, and the challenging part is both the Issue Create and issue linking are slow operations...so some delay is needed.

Here is an example to try:

* trigger: issue created
* action: re-fetch issue (I recommend always adding this action after the Issue Created as that trigger can fire so quickly some data may not be available to the rule. Re-fetch will slow down the rule a bit by reloading the data before proceeding.)
* condition: **I recommend adding conditions to decide if your rule should proceed as it is unlikely you want to do the field copy for all issues**
* action: lookup issues, using JQL to load your linked issue's data
* smart value condition: check if the lookup found your single issue
  * first value: {{lookupIssues.size\|0}}
  * condition: equals
  * second value: 1
* action: edit issue, copying the fields needed from the lookup result
  * for example, {{lookupIssues.first.Story points}}

Please note: this rule will need to be multiple-project in scope to access the data in the linked issue's project. A Jira site admin will need to create / configure such rules.

Kind regards,  
Bill

comments: author: Darren.Fairweather
body: Hi Bill! Thanks for this. Youve kind of lost me at "lookup issues". what should be my JQL? Also where do i put the smart value conditions?

Thanks again for your help!


author: Darren.Fairweather
body: This is where i am currently at.....

The lookup part, i think i need to ba able to reference the issue that is linked to the trigger issue but i am not sure how to do this.

Also the edit fields... i'm pretty sure this is the incorrect syntax.

Thanks again for help Bill

![Screenshot 2024-06-24 at 10.11.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/331355i289B2E8CBD43EB37/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 at 10.11.41.png")


author: Nicolas Grossi
body: [@Darren.Fairweather](/t5/user/viewprofilepage/user-id/5187763) You might take a look at this link: <https://community.atlassian.com/t5/Jira-questions/Copy-value-from-Linked-issue/qaq-p/2247410>

Nicolas

comments: author: Darren.Fairweather
body: Thanks Nicolas - Yeah i saw that. The problem is that i need my automation to run when "Issue is created"


Tags: automation

cloud

jira-cloud
License model - based on users or number of assets
Asked by Jayendran Natarajan:

We have only 3 person in our organization who takes care of all assets in our organization. They take care of provisioning all assets like laptops, desks etc. and managing them. These assets are spread in 60 different locations within the country. How may JIRA licenses should I buy?


Answers:
author: Ezgi Bay?nd?r
body: Hey [@Jayendran Natarajan](/t5/user/viewprofilepage/user-id/5524320)

Welcome to the community

Licence cost is calculating based on users in Atlassian products. For handling and managing IT assets, jira service management product will be the best choise for your organization. You won't have to provide licences to all employees, they will log in to your system as customers and your asset managers can take care of with hardware request tickets. If you want to use IT Asset management, you will need premium or enterprise plan.

<br />

[Pricing - Jira Service Management \| Atlassian](https://www.atlassian.com/software/jira/service-management/pricing)

[ITAM: The ultimate guide to IT asset management \| Atlassian](https://www.atlassian.com/itsm/it-asset-management)


Tags: jira-unknown-hosting-type

unknown-hosting-type
How to make Automations based on Current Comment being Public?
Asked by Bridget Maloney:

In the "Legacy" system it is very easy to set up a rule where if a Customer replies to a status that is "Waiting" on them (or Resolved) then it will reopen.

This rule does not trigger for internal comments - only if the currently posted comment is public facing and the user posting the comment is a customer.

I do not see any "if" conditions to this effect in the new Automation system.

I was hoping to transition this Legacy rule to the new Automation system, but this is a blocker for doing that.

Can anyone please advise how to handle this in the newer Automation system?


Answers:
author: Ezgi Bay?nd?r
body: Hey [@Bridget Maloney](/t5/user/viewprofilepage/user-id/1406767) ,

I'm using user condition for this kind of situations. You can choose "user who tiggered the event" "is a customer"![image (26).png](https://community.atlassian.com/t5/image/serverpage/image-id/330613i991807E0BFB3746A/image-size/large?v=v2&px=999 "image (26).png")

comments: author: Bridget Maloney
body: Awesome, thank you so much [@Ezgi Bay?nd?r](/t5/user/viewprofilepage/user-id/5327451) ! I believe that will do the trick :D I have this updated in our Automations and will test it out in the upcoming days


author: Ezgi Bay?nd?r
body: you're welcome! happy to help!


author: Bridget Maloney
body: Hi [@Ezgi Bay?nd?r](/t5/user/viewprofilepage/user-id/5327451) I wound up having to roll this back because it wasn't quite doing what we needed. As a result, I am sorry I had to mark it as not answered.

We have people who are listed as customers, so that the true customers can @ mention them, but when they leave an "internal" comment it is actually updating the status.

We _only_ want public facing comments to change the status.

In another instance, we had a true customer leave a public facing comment but it failed the customer check for some reason (she is truly a customer).

Do you know of another way that can look at the internal vs public facing nature of the comment itself?


author: Ezgi Bay?nd?r
body: Hey [@Bridget Maloney](/t5/user/viewprofilepage/user-id/1406767) ,

For agent side you can use

    {{comment.internal}}?

this smart value with user condition. For only customer view and that users, user condition will be enough because they can't add any internal comments

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/246559iD0FC7FDE28AF3B34/image-size/large?v=v2&px=999 "image.png")


author: Bridget Maloney
body: Here's an example of how this looks in the Legacy Automation System:

![LegacyAutomation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/330610iE66BAA0BA05B90EA/image-size/large?v=v2&px=999 "LegacyAutomation.PNG")


Tags: cloud

jira-service-management

jira-service-management-cloud
customize an "Issue layout" via the Jira REST API
Asked by blend ajazi:

*Hello.
I would like to customize an "Issue layout" via the Jira REST API, but unfortunately, I couldn't find the relevant information in the documentation (<https://developer.atlassian.com/cloud/jira/platform/rest/v3/>).
Is there an interface or a workaround for this?
Best regards*


Answers:
author: Nicolas Grossi
body: [@blend ajazi](/t5/user/viewprofilepage/user-id/5407491) Welcome! What you mean by "issue layout" ?

Nicolas

comments: author: blend ajazi
body: Each Project has the option to specify the layout of a Issue type. is it possible to define the layout of a issue via rest api ?

Im developing a forge app, which creates a project with different issue types. i would like to have a specific issue layout for each issue type.

![Screenshot 2024-06-19 at 14.31.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/330605iD255D7E377191180/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 at 14.31.04.png")


Tags: cloud

jira-cloud
cursos en espa?os
Asked by Marilina Lizarrga:

Hola Comunidad estoy en busca de cursos en espa?ol para dominar bien esta plataforma, ya que veo que es muy completa y divertida. Desde ya muchas gracias


Answers:
author: Nicolas Grossi
body: [@Marilina Lizarrga](/t5/user/viewprofilepage/user-id/5524305) Bienvenida! Podes revisar university.atlassian.com, hay varios cursos gratis, lo que no se si en esp.

Nicolas

comments: author: Marilina Lizarrga
body: ?Muchas gracias por el dato, Nicolas! Voy a revisar el sitio de nuevos ?Gracias por la info! Saludos y muchos ?xitos.


Tags: cloud

jira-cloud
How do I make the tickets generate the same name when set to a preset value in a hidden field?
Asked by Lennys Mendez:

Sorry for the convoluted question as I'm still fairly new to Jira. I am currently trying to create a custom Summary. I have set a preset value to hide this field so that when the ticket is created only, we can see the title on the back end. I want that title to pull the name of the person submitting the ticket. How do I make the Summary pull the reporters name into the field.


Answers:
author: Duc Thang TRAN
body: Hello [@Lennys Mendez](/t5/user/viewprofilepage/user-id/5524265)

Is your Jira instance a Jira Service Management project? If I understand correctly, you have a form on the portal with a hiden field called "Summary Custom" (single-line text field) that has a preset value  
You want to include the reporter's name along with the preset value in this field.

In this case, I suggest you use automation to achieve this:  
Trigger: Issue created  
If: Request type = (your request form name)  
Then: Edit "Summary Custom" = {{issue.reporter.displayName}} - {{issue.Summary Custom}}

comments: author: Lennys Mendez
body: Thank you [@Duc Thang TRAN](/t5/user/viewprofilepage/user-id/5371199) ! this is exactly what I needed! Glad you were able to understand my terrible explanation :)


Tags: cloud

jira-cloud
Does Jira have a limitation on number of webhooks?
Asked by sanjay.kumar:

What is the max number of webhooks I can create in my Jira instance? Is there a limit enforced by Atlassian? If yes, does the limit apply to all Jira editions or it varies from one edition to another?


Answers:
author: Michel Neeser
body: Hi [@sanjay_kumar](/t5/user/viewprofilepage/user-id/5524276) and welcome!

I did not verify this, but according to [this page](https://developer.atlassian.com/cloud/jira/platform/changelog/#CHANGE-969), the limit is 100 active webhooks:
> Limit on active webhooks: Starting from July 2024, we're putting in place a limit of up to 100 active Jira admin webhooks per Jira instance. This is to ensure optimal performance and manageability of the webhooks system.

Also, this number seems to be independent from the version/tier of Jira.

Hope this helps!


Tags: cloud

jira-cloud

webhook

webhook-limit
I want to create a multi select list in JIRA with a "None of the Above" option.
Asked by Tripti Varshney:

I have a use case where I want my developer to mark dependencies on the other working teams. For this I have created a multi select list containing all the teams, developer can now select the applicable dependent teams from the list. Now the requirement is user should be able to choose an option No dependency which when selected no other option in the list should be enabled.


Answers:
author: Sagar
body: Hi [@Tripti Varshney](/t5/user/viewprofilepage/user-id/5524272) Welcome to the Atlassian community.

Your requirement is that when developer select the "No dependency" option other select options related to teams should not be available for select? as the field you created multi-select so by default users can select multiple values for this field but you want to restrict them when they select "No dependency" option from the list, is my understanding correct?

comments: author: Tripti Varshney
body: Yes Sager it is correct


Tags: cloud

jira-cloud
Access
Asked by Leon Rutten:

Our administrator of JIRA is ill and will not return for a few months. We need to add other users to JIRA but only an admin can do that. How can somebody help me to give me administrator rights and do that kind of things?


Answers:
author: John Funk
body: Hi [@Leon Rutten](/t5/user/viewprofilepage/user-id/5524262) - Did you get this resolved?

comments: author: Leon Rutten
body: Solved it by sending my sick employee messages to add me as an administrator and at the end he did


author: John Funk
body: Make sure you have a backup, also!!


author: Kavitha Chandrasekaran
body: Is your Jira admin also an Org admin? Jira product admin role is different from org admin?

To add new users to a product (Jira/Confluence), you will need org admin access.

More details

<https://support.atlassian.com/user-management/docs/give-users-admin-permissions/>

Hope this helps.


Tags: cloud

jira-cloud
How to enable full board feature with data center version 8.20
Asked by Owen:

How can we get burn down/up and sprint report?

I searched document and found that seems need to enable full board feature. But I did not find the board type option.

I did not found the "Estimation Type" in the board configuration. \\

Who can help on this case? Thanks!

![board_estimation.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330581i17059432B63469A2/image-size/large?v=v2&px=999 "board_estimation.jpg")


Answers:
author: Sagar
body: Hi [@Owen](/t5/user/viewprofilepage/user-id/5294679) You will get that from the Report section from the project/board sidebar as shown in the attached screenshot, and report will be generated when there is first sprint is closed/completed

![Capture 2024-06-19 at 16.45.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/330583iBA62A50C5D12E1E1/image-size/large?v=v2&px=999 "Capture 2024-06-19 at 16.45.16.png")

comments: author: Owen
body: [@Sagar](/t5/user/viewprofilepage/user-id/2206513) Thank you very much! let me have a test.


Tags: data-center

jira-data-center

jira-server

server
Demonstration environment
Asked by Firas Abdallah:

How to get a demonstration instance for Jira, JSM, and confluence?

Is it possible to try some addons on this instance?


Answers:
author: Ezgi Bay?nd?r
body: Hey Firas!

For premium and enterprise plans, sandbox is available for free. Check this lin for more information [Manage Atlassian product sandboxes \| Atlassian Support](https://support.atlassian.com/organization-administration/docs/manage-atlassian-product-sandboxes/)

comments: author: Firas Abdallah
body: Thanks [@Ezgi Bay?nd?r](/t5/user/viewprofilepage/user-id/5327451)


Tags: addon

cloud

jira-cloud

jsm
How do you resolve Error 403
Asked by Romy Kinobi:

Hi Team,  

I have recently encountered error 403 while using Jira's ticketing system. I read Jira's support page about it, but I would like to ask everyone here if there is a way to resolve error 403, and what error 403 may constitute in Jira's context.  

Thank you.  
![Screenshot 2024-06-19 170320.png](https://community.atlassian.com/t5/image/serverpage/image-id/330569i5B98E1AEC62B0BCE/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 170320.png")  


Answers:
author: Romy Kinobi
body: Is there any bug currently happening in JIRA? We found this documentation but don't understand how to fix the issue by following the guidance.

[https://confluence.atlassian.com/jirakb/403-forbidden-error-when-accessing-some-jira-pages-1207191425.html#:\~:text=Bypassing%20the%20proxy%20as%20outlined,will%20also%20fix%20the%20problem](https://confluence.atlassian.com/jirakb/403-forbidden-error-when-accessing-some-jira-pages-1207191425.html#:~:text=Bypassing%20the%20proxy%20as%20outlined,will%20also%20fix%20the%20problem)


author: Bert Roos
body: They seem to be facing an operational issue. I'm trying to open an existing support issue but get a loading spinner that stays there forever.

comments: author: Romy Kinobi
body: Is there any bug currently happening in JIRA? We found this documentation but don't understand how to fix the issue by following the guidance.

<br />

[https://confluence.atlassian.com/jirakb/403-forbidden-error-when-accessing-some-jira-pages-1207191425.html#:\~:text=Bypassing%20the%20proxy%20as%20outlined,will%20also%20fix%20the%20problem](https://confluence.atlassian.com/jirakb/403-forbidden-error-when-accessing-some-jira-pages-1207191425.html#:~:text=Bypassing%20the%20proxy%20as%20outlined,will%20also%20fix%20the%20problem)


author: Bert Roos
body: Yesterday, the support system had an issue, but that is resolved now. I don't know how to resolve your issue.


Tags: cloud

jira-cloud
Sizing bugs?
Asked by Irina Poghosyan:

Hello community!

How can I size bugs on jira and how to configure it ?

Currently I am using a Spint board where each ticket has story points. For bugs it is not available (because usually we dont size bugs) but I want to change that. Is it possible ?

thank you!


Answers:
author: Walter Buggenhout
body: Hi [@Irina Poghosyan](/t5/user/viewprofilepage/user-id/5476162),

I am just guessing you are using *company managed projects* (for team managed, the field to use story points is called *story point estimate*).

If so, story points are not available because the **context** of the *story points* custom field is limited to the story issue type (in my test instance, it is also available for epics, but I can't remember if I updated that or if this is so by default):

As a Jira administrator, you can change that. Navigate to *Jira Administration \> Issues \> Custom fields* . Locate the *Story Points* custom field and edit the fields context by adding the *bug* issue type. After doing that, you should also add the field to the screen(s) you use to create/edit/view bugs in your project(s):

![Screenshot 2024-06-20 at 14.16.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/330870i4AD603E970F24882/image-size/large?v=v2&px=999 "Screenshot 2024-06-20 at 14.16.49.png")

Just for context: story points are at the core a concept to measure the value you deliver to your customer. In agile development, stories represent the new functionality you are putting in the hands of your customer. Bugs are not new value; they are essentially things that should not be there and that are keeping your team away from delivering new value. That's why we usually rather use time based estimates for bugs instead of story points, so we can have clear and separated reporting on how much time our teams waste on fixing broken things instead of delivering (additional) value.

Hope this helps!

comments: author: Nathan Phillips
body: Hello [@Irina Poghosyan](/t5/user/viewprofilepage/user-id/5476162),

Thank you for reaching out on the Atlassian Community!

Just as suggested by [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225), adding your Bug issue type to the custom field context of the Story Points field will provide you the ability to utilize that field within your Bugs.

More information on custom fields, including custom field context can be found [here](https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/).


Tags: cloud

jira-cloud
How do I share a specific ticket with a specific customer
Asked by Romy Kinobi:

Hi Team,  

I am currently using Jira's ticketing system to manage several clients' tickets. Recently, one of my clients has asked to be kept in the loop regarding a few of their tickets. As such, I am wondering if it's possible to share the specific tickets with that client, without the client being able to see the rest of my other clients' tickets in the workspace. In essence, the client will somewhat only have guest permissions.  

Thank you.


Answers:
author: Manoj Gangwar
body: Hi [@Romy Kinobi](/t5/user/viewprofilepage/user-id/5516929) ,

Welcome to the Atlassian Community!!

You may use Issue Security to show the specific Issues. Please refer to the below doc-

<https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/>


Tags: cloud

jira-cloud