youngmon/atlassian-qna huggingface dataset:
Trigger an email based on the transition of a linked card on a different board
Asked by Emma Sunderland:

Hello,

I am the admin of a project/board where each card represents a customer's request (Customer board).

These cards are linked to other cards across multiple projects/boards. These are Produciton boards. I am not the admin for these boards.

The cards on the Customer board are often linked to a card on a Production board.

I want to achieve the following:

When the linked card on the Production board (outside of my control) transitions to a resolution status, e.g. Done, this event should trigger an automated email to the assignee of the card on the Customer board.

What does the automation look like for this? I'm struggling to create this.

Thank you in advance for your help.


Answers:
author: Lisa Forstberg
body: Hi [@Emma Sunderland](/t5/user/viewprofilepage/user-id/4582314) ,

Welcome to the community!

You seem to only be a project admin, not a jira-admin. I think you need a so called "global automation" (automation which scope is across the involved projects) to resolve your need.

Ask your jira admin to perform it for you.

![Screenshot 2024-09-09 at 13.37.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/346305i18FA38CFC4F40E23/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 13.37.54.png")

br

Lisa

comments: author: Emma Sunderland
body: Hi Lisa - thank you for your response. This is really helpful.

I've been told by the jira-admin that global automations have been enabled.

If this were the case, would I be able to interact with the 'Rule restricted to projects' area?

(My if condition is set to does not equal, as there are many boards the production card could come from.)

Thanks again!

![Screenshot 2024-09-09 131105.png](https://community.atlassian.com/t5/image/serverpage/image-id/346320i3316611F4AEE38B2/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 131105.png")


author: Lisa Forstberg
body: Hi!

Can you check the Rule details of your automation?

Do you have this set:

* Scope = Multiple Projects
* Projects = the involved projects (production card + customer card)

![Screenshot 2024-09-09 at 14.51.20.png](https://community.atlassian.com/t5/image/serverpage/image-id/346327iDAF47772AD6CE1D2/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 14.51.20.png")

br

Lisa


author: Emma Sunderland
body: I just wanted to follow-up on this. I was able to work with the admin for my organisation and put this in place. Thank you for your help!


Tags: cloud

jira-cloud
"Azure DevOps for Jira" app not seeing all Azure DevOps projects in my organisation
Asked by Rfd:

Hello,

I am using **Azure DevOps for Jira**app, the app has been successfully configured using OAuth and it is connected to my Azure DevOps organisation.

Under **Manage apps** -\> **Azure DevOps for Jira** -\> **Configure** I can see my organisation and in **connected projects** I can also see ++some++ of the projects from my Azure DevOps organisation.

However I am unable to see ++all++ the projects in my Azure DevOps organisation under the **connected projects.**Do I need to set any specific settings in each project to make them appear in Jira app?

Thanks


Answers:
author: pinky_reddy
body: Hi [@Rfd](/t5/user/viewprofilepage/user-id/5587467)

Please check if the account have Admin permissions on Azure DevOps projects you'd like to connect to Jira.

Let me know if this helped.

Thank you


Tags: azure-devops

cloud

jira-cloud
Error attack document with rest api
Asked by ese_tio:

```
Hello!!I'm making a call to the Atlasian service to attach a file to a ticket, but I can't get it to do it correctly. 
This is the data I am sending:

Url: https://myDomain/rest/api/2/{myTicket}/attachments

![Captura de pantalla 2024-09-09 120719.png](https://community.atlassian.com/t5/image/serverpage/image-id/346270i802E5FA638AAF165/image-size/large?v=v2&px=999 "Captura de pantalla 2024-09-09 120719.png")


The headers i send are these:

![Captura de pantalla 2024-09-09 120900.png](https://community.atlassian.com/t5/image/serverpage/image-id/346271i933ABD2D636D173E/image-size/large?v=v2&px=999 "Captura de pantalla 2024-09-09 120900.png")

I used SpringBoot and feignClient and the error it is giving is:

Error statys: 500
Message: the request was rejected because no multipart boundary was found


Does anyone khnow how to resolve this error??

Thanks!!!!
```

```
?
```


Answers:
author: ese_tio
body: I have found the solution :) I needed to modify the call this way:

```
@PostMapping(value = "/rest/api/2/issue/{issueIdOrKey}/attachments", consumes = "multipart/form-data")
Response attachFile(@RequestPart("file") MultipartFile file,
               @PathVariable("issueIdOrKey") String issueIdOrKey,
               @RequestHeader("Authorization") String authorization,
               @RequestHeader Map<String, String> headers);
```

and configure the headers like this:

```
final Map<String, String> headers = new HashMap<>();
headers.put(ACCEPT, MediaType.MULTIPART_FORM_DATA_VALUE);
headers.put(X_ATLASSIAN_TOKEN, NO_CHECK);
```


author: Marc - Devoteam
body: HI [@ese_tio](/t5/user/viewprofilepage/user-id/5587451)

Welcome

Check community post: <https://community.atlassian.com/t5/Jira-questions/How-to-send-attachement-uing-Jira-Rest-API/qaq-p/1927804>

comments: author: ese_tio
body: Thanks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) but it doesn't fit the technology I'm using


Tags: cloud

error-500

java

jira-cloud

rest-api

spring
auto show linked issue
Asked by Nicolas Andika:

Dear all,

can we set specific showed option linked issue when we create issue in jira cloud? ![Screenshot 2024-09-09 at 16.50.30.png](/t5/image/serverpage/image-id/346268iF8F1E2F6A3C6A348/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 16.50.30.png")

when i want to create issue the linked issue will always shown is requested by, because in the other user, the first shown option is another linked issue, can we make it all same?

Thankyou


Answers:
author: John Funk
body: Hi Nicolas - no, this is currently not possible. You can submit a request to Atlassian for the new functionality.

<https://support.atlassian.com/contact/#/>

comments: author: Nicolas Andika
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)

thankyou so much for the view, it helps a lot


author: YY Brother
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

Do you mean for every jira user, when creating a new issue, they will see the same options in the linked issues? But you know different people work on different projects and issues.

Thanks,

YY?

comments: author: Nicolas Andika
body: Hi [@YY Brother](/t5/user/viewprofilepage/user-id/4083879)

yeah, only the first option that come up is the same, but they can still choose another type of linked issue


Tags: cloud

jira-cloud
Pre Migration Checks ( Google to Ms 365)
Asked by Mathew Sebastian:

Hi Jira Team,

My name is Shyamily Kuriakose, Digital Analyst of INDOCERT.

2024 June month onwards our organization INDOCERT using JIRA for project management.

Here I am attaching our organization JIRA link for the references:  
[https://indocert-team.atlassian.net](https://indocert-team.atlassian.net/)  
Right now, our Executive director started a standard JIRA plan with 18 users. The 18 users added by using google.  
Our organization right now using Google products, most probably 2024 October month onwards we start using microsoft. That means we are migrating from Google to Microsoft.  
So, As a Digital Analyst, My concern is, Is this JIRA also affected due to this migration???  
Is there anything I need to do perform before migration ?


Answers:
author: Laura Campbell _Seibert Media_
body: This is a duplicate of the post here <https://community.atlassian.com/t5/Jira-questions/Google-to-Ms-365/qaq-p/2806559>


Tags: cloud

jira-cloud
Filter by category does not work
Asked by Valentin Haller:

Hi everyone  
In JWM I have the issue I assigned different categories to tasks. No I'm trying to filter by them. But altough the filter is set to 1 category also other tasks of other categories are displayed. Do you have an idea why this happens?

![filter by category.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/287188iA084CD2A0AADBF58/image-size/large?v=v2&px=999 "filter by category.jpg")

I did try a workaround (aumatically populate a field with the same info and then filter it with this fields), which worked but seams really unconvenient to me.

<br />

The project is team managed.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. From list view could you sort the issues based on category to check if all different category is listed properly?![Screenshot 2023-10-23 at 7.25.03 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/287644i94040284B44848D2/image-size/large?v=v2&px=999 "Screenshot 2023-10-23 at 7.25.03 AM.png")

comments: author: Valentin Haller
body: Hi.  
Thanks for your answer.  
Yes, in list view I can sort it and also group it by the category

Sort by category:

![Screenshot 2023-10-23 115832.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/287682iE841A86F4EE99FBC/image-size/large?v=v2&px=999 "Screenshot 2023-10-23 115832.jpg")

Group by category:  
![Screenshot 2023-10-23 115444.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/287678iD5E5168B20AAD334/image-size/large?v=v2&px=999 "Screenshot 2023-10-23 115444.jpg")


author: Mohanraj Thangamuthu
body: Thanks for confirming. Looks like you are affected by this reported issue : <https://jira.atlassian.com/browse/JWMCLOUD-568> please vote if this is same issue.


author: Valentin Haller
body: Yes, thanks. I upvoted to resolve the issue.


author: Mohanraj Thangamuthu
body: Thank you. If you query is answered please select "Accept answer"
Restrict JWM Issues to only the listed Reporter and Assignee
Asked by David Quiram:

We have a unique ask where Person A wants a project where anyone in the company could access it to create tasks for Person A to complete. Some of those tasks might include confidential information, so they want it so that employees can only see/edit the issues that they created.

I like to use the Team-Managed JWM projects because of the streamlined and simplified interface.

I know we can create this in JSM with issue security, but that is a bit more involved to setup for something they want to keep fairly simple.

I thought roles might be useful here, but it looks like roles have specific use, but broad scope permissions.

Could this be achieved using a company managed JWM project?


Answers:
author: Mikael Sandberg
body: Yes, you can do this in Jira Work Management, but you have to use issue security and a company managed project. Using different roles would not prevent someone with access to the project to see all issues. Issue security is the only way to do this.


Tags: cloud

jira-work-management-cloud
Is there a way in JWM to reorder Categories the grouping by Category
Asked by Brian Taylor:

We have some users set up in JWM that were prior Asana users. When in the list view are able to reorder the categories that are listed.

![Screenshot 2023-10-18 at 3.49.44 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/287021iEE84B375A1C9C30E/image-size/large?v=v2&px=999 "Screenshot 2023-10-18 at 3.49.44 PM.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello Brian, Good day. From the screenshot we can see that you have grouped issues by category in list view. You want to change the order in this view ? please provide additional information on your requirement.

comments: author: Brian Taylor
body: Mohanraj - that is correct. We have some users coming from Asana to JWM. They are used to having the ability to reorder the categories. So that the priority category is at the top and the less prominent category is at the bottom.


Tags: cloud

jira-work-management-cloud
How do I use a quick filter?
Asked by Simon Hancock:

Hi, I am trying to create a filter within JWM for a group of components. I have created the filter and saved it but I then cannot see it anywhere within JWM. If I drop down the options from the filter there is no option to choose a created one? Can anyone help please?


Answers:
author: Asmath Basha S
body: Hi [@Simon Hancock](/t5/user/viewprofilepage/user-id/4717481) Can you share a screenshot of the filter and the field which you have mentioned above.


author: Brant Schroeder
body: [@Simon Hancock](/t5/user/viewprofilepage/user-id/4717481) Are you creating the filter from the filters menu at the top of the page? Or are you creating a filter in a Queue?

I am assuming creating a filter from the menu at the top, if this is the case where are you trying to find it in JWM?


Tags: cloud
Paid research ($100 one hour interview)
Asked by Julio Barreiro:

Hi all, I?m Julio Redondas, Senior UX Researcher at Adaptavist. I?m working on a research project and I?m searching for different profiles:

* users of Razdoum Task Manager for Confluence.
* users of Issue Manager for Confluence.
* users of Stagil Jira Issue Table for Confluence.
* users of Issue Forms for Confluence.

* users of Razdoum Calendar for Confluence.
* users of Premium Calendar for Confluence.
* users of Task Reports for Jira.

All I need is users of theses products, making sure you use it yourselves and are kind of experts, or at least frequent users

We are paying $100 per one hour interview. Please if you are interested or know someone who may be interested, do no hesitate to pass this message or drop me a mail to jredondasbarrero@adaptavistlcom.

Many thanks!

1


Answers:
author: Julio Barreiro
body: sorry the right email address is: jredondasbarreiro@adaptavist.com


Tags: cloud

jira-work-management-cloud
How do I create more types of sub-tasks?
Asked by Totore Ideatore:

I currently use the only type of sub-task available through Jira, but I need to create several types, and I've managed to create them, but they don't appear in the desired frame


Answers:
author: Mikael Sandberg
body: Hi [@Totore Ideatore](/t5/user/viewprofilepage/user-id/5251853),

Welcome to Atlassian Community!

Are you using a company managed project or team managed project? If it is a company managed project you have to update the issue type scheme that the project is using before the new issue type will be available.

comments: author: Totore Ideatore
body: Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)  

Thanks for the welcome  

I'm using team managed business, even if you create the other types in the same way as the standard sub-task, they don't appear  

![Captura de tela 2023-10-18 165414.png](https://community.atlassian.com/t5/image/serverpage/image-id/287024i8C002F836002762C/image-size/large?v=v2&px=999 "Captura de tela 2023-10-18 165414.png")


author: Mikael Sandberg
body: Okay, so team managed projects can only have a single sub-task, you cannot create new ones in it. The screen shot above is showing issue types available for company managed projects, and those cannot be used in a team managed one.


author: Totore Ideatore
body: Got it, thank you very much!

Is it possible to switch to team company managed projects safely and without data loss?


author: Mikael Sandberg
body: I haven't moved an issue over from a team managed project to a company managed one if you have custom field in it. But you can export all issues to a csv file and then import them into the new project and make sure that fields are mapping correctly.


author: Totore Ideatore
body: It might work, thanks!


Tags: cloud

jira-work-management-cloud
Jira Work Management / Business Project Boards
Asked by Helen Craig:

I've set up a whole load of business boards in work management, they've got multiple issue types, each with their own workflow. I can't seem to work out how to support multiple workflows on a board, or map statuses to columns like in the software projects, or potentially support multiple swimlanes on a single board.

I've seen on another board that there's some enhanced functionality in progress: <https://community.atlassian.com/t5/Jira-Work-Management-Questions/Different-boards-for-multiple-workflows/qaq-p/1999478>

Is it possible for this functionality to be added to our instance please so I can test if this meets our needs. Otherwise I'm faced with migrating everything that I've done to software project, which would be a shame as these boards are much better layouts for our operations team.


Answers:
author: Tessa Tuteleers
body: Hi [@Helen Craig](/t5/user/viewprofilepage/user-id/3458421) ,

A JWM project has a dedicated board for each workflow (click the ... more on the right top of the board and select workflows).

It cannot show multiple flows in one board by mapping the statussen to columns.

If you would like to discuss the functionality mentioned in the linked question, I would suggest following the directions with the given mail address.

Hope this helps!

- Tessa

comments: author: Helen Craig
body: Thanks Tessa,

I did email the person from the previous ticket but their last interaction here was in 2022, so maybe they've left the company. I'm hoping that another JIRA product manager might check the ticket.

I'll double check on the workflows and see if it meets our needs as you have suggested - thanks.

- Helen
JWM Checklists
Asked by Clint Moollen:

Hi,

I need to add a series of Checklists to Jira Work Management. Are there any existing/quick plug-in Jira Checklists that I can utilise. I need to add a total of 8, so something that will allow at least 8 without any limitations/restrictions up to this limit.

Thanks


Answers:
author: Gracjan Weso?owski _HeroCoders_
body: Hi [@Clint Moollen](/t5/user/viewprofilepage/user-id/5080523)

as mentioned by [@Soporte Inlogiq](/t5/user/viewprofilepage/user-id/4195069) you can use our [Issue Checklist for Jira Free](https://marketplace.atlassian.com/apps/1220209/issue-checklist-for-jira-free?hosting=cloud&tab=overview%20) plugin, which allows you to add up to 20 checklist items(including headers/separators) inside the issue.

Please see below what it looks like:

![Checklist_DOD.png](https://community.atlassian.com/t5/image/serverpage/image-id/296991i5060A3649C1AFBD3/image-size/large?v=v2&px=999 "Checklist_DOD.png")

Let me know if you have any questions regarding this. I'll be happy to help.

Cheers!

Gracjan


author: Soporte Inlogiq
body: Hello. I believe that you can use this free app. [https://marketplace.atlassian.com/apps/1220209/issue-checklist-for-jira-free?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1220209/issue-checklist-for-jira-free?hosting=cloud&tab=overview)   

But you need to try it first and besides this you can find a lot more paid plug ins.


author: MOLNAR, TRINA
body: If you have the lists in a spreadsheet or notepad, you can cut and paste them into a template.
Suddenly, Date time format error
Asked by ks.hyeon:

Dear,

When registering an issue, will the time and date registration parts be automatically changed? There was no problem until yesterday, but when I tried to register today, a date format error occurred as shown below. What should I do?\>

![image.png](/t5/image/serverpage/image-id/286857iE457AEECA54324DB/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please check the language settings from : <https://id.atlassian.com/manage-profile/account-preferences> . Have you done any change here ?


Tags: cloud

jira-work-management-cloud
Automation for Organize request types into portal groups
Asked by JUAN FERNANDO URIBE MORAN:

is there any way to organize the incidents into de portal groups in automatic manner?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You can use different labels on newly created bugs and then create a filter based on the labels, this will help to groups the issues based on the labels used.


Tags: cloud
When editing details of a task in PM, task gets auto assigned to person changing status
Asked by SGill:

Hi there,

In our weekly project meeting our manager shares his screen with us and discusses everyone's tasks and sometimes add details and changes status' on behalf of other people on the team's tasks. He will change the status from Planning to To Do and it will auto assign to my manager, even though it's not his task nor does he want it assigned to him, but it seems that anytime someone goes into a task that is not assigned to them, and they change the status it auto assigned to the person changing the status. We do not want this behavior and I cannot figure out why it does this or how to stop it. Anyone have any ideas?


Answers:
author: C Madhuri
body: Hi [@SGill](/t5/user/viewprofilepage/user-id/5296036)

As you mentioned the tasks are getting assigned to your user whenever the status is getting updated.  
Check for any post functions added in the transitions or any automation rules being used for this functionality.

Madhuri C


Tags: cloud

jira-work-management-cloud
Regarding the data untilzation
Asked by Hubilo Procurement:

Hi Team,  

Need a help regarding the unused utilization of data in our portal.

Thanks!  


Answers:
author: carolyn french
body: Hi [@Hubilo Procurement](/t5/user/viewprofilepage/user-id/5321059) and welcome to Community!

Go ahead and ask your question, and those in the Community will try to help you find an answer ?

Best,

Carolyn
How can I create a filter that shows the current sprint for Jira Work Management?
Asked by Bruno Xavier:

Hi,

I know that JWM has limitations with sprint view, so I found a workaround that works for my process, which was using the Sprint field calling the information from Jira (in my case is the same information that I need).

Now I am able to see those items that are considered for my sprint, but I am struggling to create a filter that automatically brings the current sprint.

Please note the scram shots below and let me know your thoughts   

\*Note that I am using the information from a different project to chose the sprint, it is working right, I just need a quarry to bring the current sprint to my filter.

Thank you! ![Question.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/286771i0FDF3384C2F539C7/image-size/large?v=v2&px=999 "Question.PNG")


Answers:
author: Mohanraj Thangamuthu
body: Hello, on my test instance, I am able to filter these issues in basic search. Please find attached screenshot.![Screenshot 2023-10-18 at 11.51.33 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/287144i1D00B8627BFF489C/image-size/large?v=v2&px=999 "Screenshot 2023-10-18 at 11.51.33 AM.png")

comments: author: Bruno Xavier
body: Thank you [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) that solves!


author: Mohanraj Thangamuthu
body: Thank you Bruno. If this has helped please select accept solution. Thanks!


Tags: cloud

jira-work-management-cloud
Why is my Epic logo not showing in the InLine List view?
Asked by Marion Richardson:

Hello! Really hope someone can tell me why the Epic logo isn't showing. This happens for all our JWM users. Can you advise if there is a setting I need to check? I am the admin for our Jira software but my no means an expert. Thank you.

![Screenshot 2023-10-13 at 11.10.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/286149i1C6B95D4D85B0967/image-size/large?v=v2&px=999 "Screenshot 2023-10-13 at 11.10.47.png")


Answers:
author: Mayur Jadhav
body: Hi [@Marion Richardson](/t5/user/viewprofilepage/user-id/4381443) ,

I hope you are doing well!!

Could you please confirm if JWM is a cloud based or Self hosted ?

comments: author: Marion Richardson
body: Cloud :-) I always forget to mention this.


author: Mayur Jadhav
body: If its cloud I would recommend you to reach out Atlassian Support for help.


author: Marion Richardson
body: Ah ok, done that now, thanks.
Asset Discovery - Unique values while importing
Asked by Tejaswi:

Asset tag attribute is stetted to unique but when we are doing import automatically the selected unique is unselecting.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You have reached JWM community forum. Please move this query to <https://community.atlassian.com/t5/Jira-Service-Management/bd-p/jira-service-desk-discussions>