youngmon/atlassian-qna huggingface dataset:
Confluence not removing user (linked to Crowd)
Asked by Mark Bewley:

I have a "Confluence Users Group" in Crowd with 10 users. I recently removed a user and added a new one.

However, the synchronised group in Confluence is showing 11 users. So we are exceeding the 10 user limit so cannot add new content (until this is resolved).

The old user is still present in Crowd. Even setting the user to not active. and shown in Confluence as *(disabled)*, it makes not difference to the licence count.

(Confluence v6.3.4 and Crowd v3.0.1)

**Mark**


Answers:
author: Mark Bewley
body: Yes it looks like it was the "duplicate user in another directory".

I also had a sync with JIRA (which also syncs with Crowd) - but the sync between JIRA and Confluence was failing; but hadn't noticed.

Disabling the JIRA directory link resolved the problem - was playing with this approach in testing external users access to the KB from Service Desk.

Thanks,

**Mark**

comments: author: AnnWorley
body: I am happy to hear you resolved the issue, thanks for following up. :)


author: AnnWorley
body: Hi Mark,

I understand you cannot create new content in Confluence right now because the license count was exceeded. You are using Crowd for user management. If we cannot get to the bottom of this quickly, please consider [generating an evaluation license](https://my.atlassian.com/license/evaluation) and applying it so people can use Confluence while we work through this.

A similar issue was recently resolved by making sure there was no duplicate user in another User Directory in Confluence: [I have 10 users set up but it is showing 11](https://community.atlassian.com/t5/Confluence-questions/I-have-10-users-set-up-but-it-is-showing-11/qaq-p/684553#M91854)

Please start with the queries on this page to find out what users are counting toward the license in Confluence: [How to get a list of active users counting towards the Confluence license](https://confluence.atlassian.com/confkb/how-to-get-a-list-of-active-users-counting-towards-the-confluence-license-298978076.html)

To make sure there are no duplicate users in other user directories, please run:

```
SELECT 
lower_user_name
FROM 
cwd_user
GROUP BY
lower_user_name
having count(lower_user_name) > 1;
```

I look forward to hearing what you find.

Best wishes,

Ann

comments: author: Mark Bewley
body: Thanks, yes I applied an evaluation licence after submitting this question. I will look at your other suggestions.

**Mark**


Tags: crowd
Plugins to query and write to an external sql db from Confluence page
Asked by Soley Gudmundsdottir:

Could you advise the best way to do the following with plugins:

We would like to be able to query an external sql db (Oracle for example) and report the results on a Confluence page. We would also like to give users a page (with a form of some sort) where they can submit and write data to the db.

It looks like a recommendation is using two plugins together: Bob Swifts' **SQL PRO** and **Run Self-Service Reports for Confluence.**

This is a recommendation from 2014 and we are wondering if this is still relevant or if there are other plugins available now?

We are using self hosted server and are updating from 5.10 to the newest version in 2-3 months.


Answers:
author: Christian Reichert (resolution)
body: Hi Soley,

The combination is the one I'ver heard most often as well. We are just using the SQL Pro Plugin ourselves as it's sufficient for what we needed \& have good experience with it.

In a previous Job I was also using this in combination with SQL Pro : <https://marketplace.atlassian.com/plugins/net.customware.confluence.plugin.reporting/server/overview>

A bit of a learning but allowed us to build some comprehensive reports.

<br />

Cheers,  
Christian

comments: author: Soley Gudmundsdottir
body: Thank you Christian :)


Tags: confluence-app

sql
Confluence Migration\Merger
Asked by Rob Derbyshire:

Hello

We have two teams that have merged and we want to merge the two on prem Confluence Instances together.

One is running 6.4.1 and the other is 6.2.2

We plan on moving the data from 6.2.2 to the 6.4.1 server.

I've read a few articles about doing this via an XML export, but our Confluence servers use SQL databases so I wondered if there are alternate options?

The 6.4.1 server shows ...

**"This site accepts full site imports from Confluence 4.0 and later, and space imports from Confluence 5.3 and later"**

We have multiple spaces to transfer.

Any advice or assistance would be much appreciated.

Rob


Answers:
author: Nic Brough -Adaptavist-
body: Ugh, no, SQL is by far the worst possible way to attempt this. You'll be messing with 40ish tables, trying to work out their relationships and which ones need updating with data outside the stuff you're trying to import.

Space export and import is a few clicks, with little margin for error, and by far the fastest and easiest route.

comments: author: Rob Derbyshire
body: Thanks for the answer Nic.

Do you have a link to the best step by step process for doing this? I've found a few articles by wanted to be sure I am using the right one.   
Thanks again

Rob


author: Nic Brough -Adaptavist-
body: Check the release notes, check you have matching add-ons (if you want to keep using them), export a space, then import it.

I tend to follow the Atlassian docs for the target version initially, until testing throws up problems (generally, it doesn't)


author: Rob Derbyshire
body: Do I have to do them space by space, or can I migrate a whole site without overwriting the data that exists in the new (target) confluence. Thanks


author: Nic Brough -Adaptavist-
body: Space by space I'm afraid. A full export will replace the whole target system!


author: Rob Derbyshire
body: Okay thanks again.


Tags: migration

space
Using confluence variables in PocketQuery
Asked by Paul Tedds:

We have pages with a large number of pocketquery macros to display different information. All of the queries take a simple alias relating to the page. Currently we have to enter this alias as a parameter for each individual query.

Is there any way to take a confluence variable and use it as a parameter for the PocketQuery statements. Ideally when using the page template the user should be able to enter the alias once and this is automatically used in all queries.


Answers:
author: Sven Schatter _Lively Apps_
body: Hey Paul,

just letting you know that we have moved our support over to our **[service desk for PocketQuery](https://help.scandio.de/servicedesk/customer/portal/5)**.

First you should look and see if [wildcards](https://help.scandio.de/documentation/display/PQDOC/Features+of+the+PocketQuery+Macro#FeaturesofthePocketQueryMacro-Macroparameters) solve your problem.

If this doesn't work you have a second option. So if this "alias" you are talking about is something you can get access to inside a Velocity template (for example the name of the page, or a macro parameter) then you could use

$PocketQuery.renderPocketQueryMacro()

in your template and simply pass the value as a parameter. You could make one big Template, which is responsible for rendering all the other PocketQuery macros. You could then pass this one big Macro a macro parameter of your liking and in the template populate the macro paramter to the other macros.

Have a look at [our documentation](https://help.scandio.de/documentation/display/PQDOC/Features+of+the+Administration+Interface#FeaturesoftheAdministrationInterface-Templates) to see what kind of Velocity objects you can use in your templates and how to use the renderPocketQueryMacro() function.

If you need further help please raise a ticket at our service desk and tell us more about what this alias is supposed to be. :)

Best regards,  
Sven (Scandio)

comments: author: Paul Tedds
body: Hi Sven, getting the variable into a velocity object would be the difficult part. I will try with what you have suggested and see how I get on.


Tags: pocketquery
2 companies - 2 jira instances - 1 user
Asked by Souni Breil:

Hi! I have my own jira and confluence for our company, but I need access to our partner's jira and confluence to keep up-to-date on the change requests they are working on for us.  

Right now we have the partner jira on a different email address, but this is very annoying because of the single-sign on ... I am always resetting the wrong password and getting kicked out. Incognito is not ideal and 2 browsers would be annoying too.  

Is there any way to get access to the partner company's jira and confluence on the same email address as mine? And/or any way to import a "live feed" from the partner jira to mine, so I can just view their tickets in my instance?  

Thanks!

Souni


Answers:
author: Nic Brough -Adaptavist-
body: Talk to the admins of the partner's Jira and Confluence, they should be able to add the Atlassian user account with the right email address to their system.

comments: author: Souni Breil
body: Hi Nic,

Sorry for the late reply, I kind of gave up on this during a busy few months. Unfortunately the partner's admin is the person who set it up in the first place, and it doesn't work.  

What would the "right email address" be? The same one I use for our own Jira/Confluence? And if so, how would Jira and Confluence then display these "external projects" to me? Just in my list of available projects?

Cheers,

Souni


author: Nic Brough -Adaptavist-
body: Sorry, I'm behind as well!

The email address is the one you want to use for the login, presumably the same as your own system.

The "external projects" are shown in the other system.


Tags: jira-cloud

sso
Page tree permissions / restrictions
Asked by Stefan Ludwig:

How do permissions / restrictions work in a tree of pages?

If I have a page structure like this:

A, permissions for group X

B, permissions for group Y

C, permissions for group Y

I.e., B and C are under A.

If A has restrictions enabled and only allows group X to view/edit the page, and B has that set up for group Y, will A.X also be applied to B? That is, a member of Y that is not in X is not allowed to view B, because A's permissions also apply to B and C?


Answers:
author: Thomas Schlegel
body: Hi Stefan,

**viewing restrictions** are inherited by the child pages (the whole tree is not visible if you are not permitted to view A)

**editing restrictions** are not inherited. They are only valid for the restricted page itself.

In your example, Y can't see anything.

comments: author: Stefan Ludwig
body: Thanks!


author: Thomas Schlegel
body: You're welcome, [@Stefan Ludwig](/t5/user/viewprofilepage/user-id/1170209)

If you think, your question is answered, please mark it as answered with the check sign.

Other users with similar questions find answered questions more easy, if they are accepted.

Thank you


Tags: permission
Cant Create Software Project Space
Asked by toabhishekverma:

Hi Guys,

I cant create software product space.

The create space button is disabled even after filling all details.

Not sure whats I am not doing right.

Any guesses ?

Thanks in advance for help

Regards,

Abhishek


Answers:
author: Vero Rivas
body: Hi [@toabhishekverma](/t5/user/viewprofilepage/user-id/1170194)

Look at this post, maybe can help you

<https://community.atlassian.com/t5/Confluence-questions/What-is-the-point-of-Confluence-software-project-space-blueprint/qaq-p/877484>

Cheers
Confluence pages disappeared after moving
Asked by Goutami Kocharlakota:

Hi,

I tried to move a Parent page from one space to another without assigning a parent page (as I wanted it to be independent). The page was moved successfully but I'm unable to see it in the destination space. Unable to trace it through search options as well. But when I opened 'Reorder Pages' in Space tools, the pages, and their hierarchy are visible.

How do I access my pages?

I checked with admin access by the way and no permissions/restrictions have been set for this particular Space and Page.


Answers:
author: Shannon S
body: Hi Goutami,

The parent of the page will need to be the homepage of the space. Once you set that to be the parent then it will still be an independent page but viewable in the space.

Can you try that and let us know if you have any trouble?

Regards,

Shannon

comments: author: Goutami Kocharlakota
body: Hi Shannon,

I resolved it just now. Found it in orphaned pages and reordered all the pages within the space.

Thanks a lot for replying!


author: Shannon S
body: Goutami,

Super! Thank you for letting me know you were able to resolve it.

Take care and Kind regards,

Shannon


author: Thomas Schlegel
body: Hi, Goutami,

maybe your page is not underneath the homepage anymore.

Pages that are not under the home page, are not visible in any page trees in the sidebar.

comments: author: Goutami Kocharlakota
body: Hi Thomas,

Yes, I think this was the issue. I reordered the pages and resolved the issue just now.

Thanks a lot for the help!


author: Thomas Schlegel
body: You're welcome, [@Goutami Kocharlakota](/t5/user/viewprofilepage/user-id/1170205)

If you think, your question is answered, please mark it with the checksign as answered. With such a sign, other user with a similar problem find answered questions more easy.

Thank you


author: Goutami Kocharlakota
body: Done, Thank you!
How to restrict members viewing certain pages? No 'can't view' option
Asked by Nina Harrison:

How do you restrict a member from viewing certain pages?

I have no access to 'cant view' option


Answers:
author: Shannon S
body: Hi Nina,

You can't restrict a certain person from a single page. Your options are:

* Lock down the entire space from view using [Space Permissions](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html) and then allow certain users/groups Can View.
* Edit the page restrictions, as you were, click Viewing and Editing restricted (as in the first screenshot in the link that [@Michael](/t5/user/viewprofilepage/user-id/1168716) sent you) and then allow certain users/groups Can View (or Edit).

Lastly, there's a feature request for the setting you were looking for. You can vote on the request in order to show your interest for the feature and leave a comment with your usage case there. If you watch it you'll receive updates about any changes.

* [CONFSERVER-42864](https://jira.atlassian.com/browse/CONFSERVER-42864): Allow page restrictions to let you list users who can't view/edit pages

Let us know if you have any trouble.

Kind regards,

Shannon


author: Michael
body: Have you tried turning it off and on again? or read this page about restrictions?

<https://confluence.atlassian.com/doc/page-restrictions-139414.html>
Exporting a large space from cloud Confluence
Asked by Monique Knight:

Exporting a large space from cloud Confluence and keeps timing out and getting error - "Already running"


Answers:
author: Shannon S
body: Hi Monique,

It's possible that the backup may still be restoring in the background, as it can take several hours for especially long spaces to complete importation.

We should raise a ticket with the Cloud team so they can check the logs for you. I wanted to raise the case for you right now but I wasn't able to find the details for your Cloud instance under your email address.

You can either raise your request at our [support portal](https://support.atlassian.com/contact/#/) or if you let me know your Cloud instance details I can do it for you.

Regards,

Shannon
AWS - Confluence Install
Asked by Matt Massier:

I'm a new user, but have been successful setting up other software on AWS, so figured Confluence would be straight forward.

I've tried a variety of servers now and can't seem to get this thing to work.

Currently running a linux server and following this guide:

<https://wiki2.easycloudsolutions.com/display/ECW/How+to+Install+Atlassian+Confluence+on+Amazon+EC2>

Slowly learning to know what to look out for and have gone through all the steps, but I still can't seem to get confluence up and running.

I've gotten to the point where I don't hit any snags in the installation, but when I go to the localhost:8090 I get a connection error.

ERR_CONNECTION_REFUSED

Has anyone come across this?


Answers:
author: josh
body: You're trying to access it on localhost? localhost is only going to work if you're using a web browser that's installed on the aws instance itself, and you're running some kind of remote desktop service. If you used the linked instructions I suspect you're not doing that.

If I'm correct, you need to find the IP address or fully qualified domain name to this EC2 instance in the AWS console. For example:

ec2-123-123-123-123.compute-1.amazonaws.com:8090

I also recommend against the last part of these instructions with regard to iptables. It would be much better to use a proxy. It has you install apache but doesn't do anything with it. I don't think those are very good instructions, there's some important things left out. I also wouldn't put the Confluence home directory in the ec2-user's home directory.

Something important to consider is, if you're using Confluence over the internet, you'll probably want to look into getting SSL/HTTPS set up so you don't transmit passwords in clear text over the internet.

[https://confluence.atlassian.com/doc/installing-confluence-on-linux-143556824.html](https://confluence.atlassian.com/doc/installing-confluence-on-linux-143556824.html?)

<https://confluence.atlassian.com/doc/start-confluence-automatically-on-linux-183148.html>

<https://confluence.atlassian.com/doc/database-setup-for-mysql-128747.html>

<https://confluence.atlassian.com/kb/securing-your-atlassian-applications-with-apache-using-ssl-838284349.html>
Is there a way to filter the out events in a calendar if you only wanted to view the ones that you a
Asked by JP Watson:

In team calendars - can I filter the events to see only the events that the logged in user is invited to?

Thank you so much in advance for any assistance.

Best,

JP


Answers:
author: Danny Zuccaro
body: Hi JP,

Don't believe there is a way to do this yet but there is an open suggestion for this feature - [CONFSERVER-49360](https://jira.atlassian.com/browse/CONFSERVER-49360).

Hope this helps,

Danny


Tags: team-calendars-for-confluence
Is there a way to invite people to a Team Calendar event that aren't Atlassian users?
Asked by JP Watson:

Right now we are creating two separate invites one in google and one in team calendar to invite those that aren't Atlassian users. Is there a way to invite them from the team calendar?

Thank you so much in advance for any assistance.

Best,

JP


Answers:
author: Shannon S
body: JP,

Which feature in Team Calendar are you using to create the invites? Currently you cannot invite users from a Team Calendar event in Confluence.

Regards,

Shannon

comments: author: maguialahmar
body: Hi Shannon,

did you found out which feature it is?

Thanks

Magui


author: Shannon S
body: Hello Magui,

Thank you for following-up on this. I have not heard from JP since he raised this question. I do not yet know what add-on he was using to create invites in Team Calendar.

I can only assume that he was creating invites in Google Calendar, and events in Team Calendar. However, in Team Calendar it's only possible to create events and add people to them, but not invite them. They must be Confluence users.

There also appear to not be any add-ons on Marketplace that involve inviting users to an event, so I am sorry to say I do not have a workaround for you other than inviting users from Google as JP was doing.

We do have a feature request below for the invite feature. I recommend that you vote on it and watch the case in order to be updated of any changes in the future.

* [CONFSERVER-51062](https://jira.atlassian.com/browse/CONFSERVER-51062) *Event Calendar: Meeting Invites, Attendees/Confirmations, RSVP, Max Spots and Public Regiration*
* [CONFCLOUD-51062](https://jira.atlassian.com/browse/CONFCLOUD-51062) (This is the Cloud version of the above request.)

Let me know if you have any trouble or questions!

Regards,

Shannon


author: maguialahmar
body: Hi Shannon,

Thanks alot for your reply. I searched alot for a solution, but also get the same result as you.

I voted for this request. Hope they will consider it soon, it is really useful feature. Sad that they still did not take it into consideration.

Best regards

Magui


author: Shannon S
body: Magui,

Thank you for voting on the request. I'm sorry that I wasn't able to find another solution for you.

Take care, and have a pleasant rest of your week.

Regards,

Shannon


Tags: team-calendars-for-confluence
Make words in attachment names searchable
Asked by Mauri Sutton:

There was an answer to a similar question <https://community.atlassian.com/t5/Jira-questions/Search-by-attachment-name/qaq-p/305821>

But the link says the app has been archived.

So now what? I need to have attachment title words be searchable.


Answers:
author: Michael
body: Open the confluence search

on the left side you can add search filters

change the searchtype from all to attachments

Now you can search for attachment names.

comments: author: Mauri Sutton
body: ![where.png](https://community.atlassian.com/t5/image/serverpage/image-id/10858i2F58AB6F79D414BE/image-size/large?v=v2&px=999 "where.png")Thanks Michael. WHERE on the left side?

![where.png](https://community.atlassian.com/t5/image/serverpage/image-id/10858i2F58AB6F79D414BE/image-size/large?v=v2&px=999 "where.png")


author: Michael
body: Under "Type" in your screenshot. Click on "Attachments". Should be *self* -*explanatory* or i didnt get your question right


Tags: attachment

search
Need ability to display the "where" (location) of a team calendar event next to the "what".
Asked by Charlie Zeier:

I need people to see both the Where and the What. Many people subscribe to calendars in Outlook and it appears as follows. I'd like to have this same look in Team Calendar where it will show the What; Where. We have many calendars and it would be ideal if we can modify the calendar to show What: Event Type; Where Thanks! Charlie

![Capture.JPG](/t5/image/serverpage/image-id/10789i11C6E8BC3AC86091/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Shannon S
body: Hi Charlie,

Team Calendar does not have this ability, and we have decided not to implement it in the near future due to limited demand.

* [CONFSERVER-50250](https://jira.atlassian.com/browse/CONFSERVER-50250)

Let me know if you have any questions about this!

Regards,

Shannon


Tags: team-calendars-for-confluence
Chart Macro Question
Asked by Nick Martin:

Hi All,

I'm trying to build a simple chart that shows a sum of each value in a Column.

Example:

3 Entries for Coffee

2 Entries for Donuts

I'd like the chart to display a total count of each item from the table. Is this possible?


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi Nick,

Yes, this is possible to do with [Chart from Table](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Chart+from+Table+macro) macro and [Pivot Table](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Pivot+table+macro) macro ([Table Filter and Charts](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) add-on). Pivot Table allows you to calculate sum (or count) of each value in the table.