youngmon/atlassian-qna huggingface dataset:
Is there a way to get an activity notification on linked issue ?
Asked by Aroya Phadasri:

Hi there,

I have a company-managed software board for QA, I want to raise all the bugs issue (ticket) in this board and so I would create issue for the other team board (link issue and create one on the other board).

Since I want to have all the issues in my board (QA) and separate issues by the relevant team. I also connected the issue with a slack channel but I didn't get notification on the linked issue (in the other board).

Is there a way to get notification on the both the two issues that linked? or what is the best practice for this.

Thank you.


Answers:
author: Bibek Behera
body: [@Aroya Phadasri](/t5/user/viewprofilepage/user-id/5577242) ,

Welcome to the community.

I would suggest using automation to trigger notifications in the Slack channel based on the entry criteria for the notification. In this case when an issue is created /updated if there is a linked ticket send a notification.

When an issue is of a certain type and meets a field condition.

e.g. <https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/>

Action: Send Slack message.

<https://support.atlassian.com/cloud-automation/docs/use-automation-with-slack/>

Regards,

Bibek

comments: author: Aroya Phadasri
body: Thank you so much for the answer really appreciate it.


Tags: cloud

company-managed-projects

jira-cloud
Workflow and Screens
Asked by John:

Hello, Posting my first question and looking forward for a response, please.

1. I have the Jira cloud and a project created with issue type 'Task'

2. I have 5 Jira workflows- Draft, IT Approval, HR approval, CO Approval, CE Approval.

3. I have a screen titled 'Idea' which is displayed to the Requestor when he creates an issue. Let's assume he has three fields- 'Executive Summary', 'Key Objective' and 'ROI'.

I have used combination of automation rules and workflow properties so that Requestor can edit the task but once Requestor changes the Status to 'IT Approval', email is sent to Group 'IT Approval' and task is assigned to him and fields are locked for Requestor.

4. Based on the Requestor providing inputs into above three fields, I would like to show a second tab titled 'Effort Estimation' with two extra fields 'Internal Cost' and 'External Cost' in to 'IT Approval' so that he can input only in those two fields. Having said, First tab with 'Idea' screen should also be visible but in a non editable mode.

FYI- I have created second screen (by copying the first 'Idea' screen and adding second tab).

5. I don't want to show the second screen to IT Approver at a transit level (as in pop-up). Once Requestor changes the workflow status, IT Approver is informed and he should be able to see both tabs, with 'Idea' tab greyed out and 'Effort Estimation' tab editable.

I would like to repeat this for other workflow.

Could someone please assist, how can I achieve that ?

If you have any questions, please let me know.


Answers:
author: Mohamed Benziane
body: Hi,

you could try behaviour for jira to hide field based on people role

[https://docs.adaptavist.com/sr4jc/latest/features/behaviours#:\~:text=A%20fundamental%20difference%20between%20the,ScriptRunner%20for%20Jira%20Server%2FDC](https://docs.adaptavist.com/sr4jc/latest/features/behaviours#:~:text=A%20fundamental%20difference%20between%20the,ScriptRunner%20for%20Jira%20Server%2FDC).


Tags: cloud

jira-cloud

jira-software
Where to locate dependancy report
Asked by Barry Neilson:

Hi All,

I found an instruction to create a dependency from a dependency report in the documentation.

Choose the **Add dependency** button beneath the **Review changes** button and configure your dependency in the menu that appears. When you're done, select **Add**.

This instruction from [here](https://support.atlassian.com/jira-software-cloud/docs/add-a-dependency-from-your-timeline-in-advanced-roadmaps/).

This instruction is not clear. Where is the review changes button? how do I actually get to this report?

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Barry Neilson](/t5/user/viewprofilepage/user-id/5564427)

Your post tags indicate you are working with a Free subscription. Are you working with a trial of a Premium subscription? As noted at the top of the referenced document, the functionality is available only to Premium and Enterprise subscriptions.

You must first have a Plan (a.k.a. Advanced Roadmaps in older terminology) to access the functionality referenced in that document. Here is an example of the button they mentioned, available from the Dependencies view.

![Screenshot 2024-08-26 at 6.05.41?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343972i71E56AE3DB5DB79C/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 6.05.41?PM.png")

If you use the breadcrumbs to step up to the parent document you will see that the referenced document is part of a larger resource set for Plans.

comments: author: Barry Neilson
body: Hi Trudy and thanks for your answer.

I am trialing Jira to understand how it might be of value to our project. There are a number of limitations that are not obvious: this being one of them, as it's not detailed in the documentation.

I'm beginning to understand that documentation failures might actually represent features available in advanced versions. Would have nice to be clarified.

Thanks for your help again.


author: Trudy Claspill
body: It does not seem to me to be a documentation failure. It states the limitations directly below the title of the page, in a purple box.


Tags: cloud

jira-cloud
Can I assign a project role to tickets of a certain status? e.g., Tier1, Tier2, Tier2 tix
Asked by Steve Hooczko:

I want each Tier to only be able to see the tickets in the status for their group.

Also, can the permissions for a specific user be set so their tickets are not viewable by others, like for customer sensitive issues?


Answers:
author: Trudy Claspill
body: Hello [@Steve Hooczko](/t5/user/viewprofilepage/user-id/4480256)

We are going to need more information.

What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu.

You can't use project Permissions to set visibility for subsets of issues in the project. Project Permissions apply to the entire project.

There are Issue Security options available, but the options are very different depending on whether you are working with a Company Managed project or a Team Managed project.

Company Managed projects: <https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/>

Team Managed projects: <https://community.atlassian.com/t5/Jira-articles/Announcement-Control-access-to-your-issues-on-next-gen-using/ba-p/1430115>

When you implement Issue Security you specify who can see an issue, not who cannot see the issue. Issue security evaluates the user trying to view the issue against the people/groups/roles allowed to see the issue. If the user isn't among those granted access, then they don't get to see the issue.

But, by default an issue is visible to anybody that has access to the project. When you implement Issue Security, if you don't apply it to an issue then that issue remains visible to everybody.

Also, if you implement Issue Security that does not update pre-existing issues. You would have to update the pre-existing issues separately.


Tags: cloud

jira-cloud
Add internal note / Reply to customer How do I get these notes to get emailed to my email address
Asked by Rebecca:

At work with Jira there is on the Support Tickets "Add internal note" and "Reply to customer". People with the proper permissions can add notes to the tickets at any time.  
The issue I am having is I would like the comments to be emailed to me at my work address.

<br />

How do I accomplish this.

It does notification within Jira, but I want email notification when comments/notes are made.

I have been stung one to many time by comments/notes that were missed because I didn't go through every ticket each day.


Answers:
author: Trudy Claspill
body: Hello [@Rebecca](/t5/user/viewprofilepage/user-id/5577160)

Welcome to the Atlassian community.

What is your relationship to the tickets? Are you the Assignee, a Request Participant, or a Watcher?

The Notifications configuration for the project can be set up to notify people when the issues have comments added. The Reporter, Watchers, Request Participants, and Assignee are some of the roles that can be notified when comments are added. This change would apply to all issue in the project going forward.

If you are not called out in a User Picker field for the issues, then for which issues would you want to be receiving notifications about comments?

Is the project a Company Managed project or a Team Managed project? You can find that information at the bottom of the navigation panel on the left when you are viewing the project. The type of project will determine who can modify the Notifications configuration and what addition notification options are available beyond the ones I listed above.


Tags: cloud

jira-cloud

support-tickets
Long term task (story)
Asked by Michael Virostko:

First, I an a true newbie. Agile and Jira do not really fit some of the tasks that we do and here in lies the problem. Here is a typical flow for a story, which I would define as subtasks.

1) Obtain the equipment Timeframe weeks.

2) Does the written procedure exist for the equipment. Timeframe days.

3) For any equipment without a procedure create one. Time frame days.

4) Test the procedure on the equipment to make sure it is correct. Timeframe days.

5) Submit procedure for approval. Time frame 9 months or more.

6) Pass on the procedures to the appropriate departments.

With our Sprints being only 2 weeks, we do not want the story to be on the books for a year.

Any ideas on how to handle this?

Thanks in advance.

Mike Virostko


Answers:
author: Trudy Claspill
body: Hello [@Michael Virostko](/t5/user/viewprofilepage/user-id/5574348)

Welcome to the Atlassian community.

Is there a specific reason you are using the scrum methodology with 2 week sprints? Maybe you don't need to use sprints at all when your time frames for completing tasks are so long.

Something you could consider is using an Epic instead of a Story, and then define each of the items you listed as a Story within the Epic, instead of a Sub-task under a Story.

comments: author: Michael Virostko
body: Thanks for the reply Trudy. Company has decided to use Agile and Jira as the backbone. I am just a work-a-bee trying to adhere to company policy and understanding how best to use the tools.

You make a good point about the sprint. We can just leave the Story in the backlog and work from there. But then no credit is taken to the very last sprint when the entire story is pulled in.

I do like the idea of using an Epic, but we are using the Epic as one level up in the project chain. I will bring this up use as an idea. Using this concept, I would add a Story to monitor on each sprint. Point count would be 0.5.

Mike Virostko


author: Michael Virostko
body: Hi Trudy,

Manages have not given me much room to work this out at the EPIC level. TWorking with my colleague we will probable look into generating linked stories for this type of task. each story can not be done till the one before is completed.

1) Obtain the equipment Timeframe weeks.

2) Does the written procedure exist for the equipment. Timeframe days.

3) For any equipment without a procedure create one. Time frame days.

4) Test the procedure on the equipment to make sure it is correct. Timeframe days.

5) Submit procedure for approval. Time frame 9 months or more.

*5a) Generate a story for each sprint to monitor the progress (1 story point).*

6) Pass on the procedures to the appropriate departments.

Mike Virostko


Tags: jira-unknown-hosting-type

story

unknown-hosting-type
Is it possible to make my Jira board public for those outside of my organization?
Asked by britney_zhou:

Hi Atlassian community!

Have a question regarding if there's any way for to make my Jira board public for those outside of my organization to create tickets? I saw there were other articles saying this would be a JSM situation to create those tickets but wondering if there are any workarounds anyone knows about to make a Jira board public to collaborate with those outside of the org.

Thanks!


Answers:
author: Trudy Claspill
body: Hello [@britney_zhou](/t5/user/viewprofilepage/user-id/5540849)

First, be clear that a "board" is just a method to visual and manipulate issues. The issues themselves exist in Jira Projects.

To allow people outside of your organization to create issues in a Software or Business project there are a couple of native options:

1. Give those users licensed access to your Jira instance so that they can use it in the same manner as your internal team members. You can limit their access to only the project(s) you want them to see.

2. Enable Public access to the Jira project in which you want to collaborate. Note that would make that project **anonymously** accessible to anybody on the internet. Your external collaborators would not be logging in to Jira, and no user information about them would be retained in Jira.

3. Use JSM. That option does not provide a board view of the issues for external "customers" to view.

You can alternately look at third party apps for sharing the Jira information externally and securely without giving the external parties direct access to your Jira instance.


Tags: cloud

jira-cloud
Free JIRA account customer permission
Asked by kedar koparde:

I am JIRA administrator. Looking for option to provide access to external customers without providing JIRA licence for customer organisation users to view,create,edit my organisation JIRA tickets


Answers:
author: John Funk
body: Hi Kedar - Welcome to the Atlassian Community!

No, that is not possible unless you have less than 10 users and you are using a Free account. Otherwise, all users who are making changes must have a license.


Tags: licence
????? ????? ?????????
Asked by ??????:

???? ??????? ?????? ? ???????? , ???????? ????? ???????????? ??????, ? ?? ????????? ??? ? ???? ?????????? ??????. ? ????? ?????? ????? ??? ???????? ??? ??????? ????? ???? ? ?????? ??????? ??????? ??????? ?? ????? ??????????.


Answers:
author: Trudy Claspill
body: ?? ?????? ??????? ??? ?? ????????? Burndown.

<https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-burndown-chart/>

---

You can see that in the Burndown Chart.

<https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-burndown-chart/>
> Which report is right?
>
> If a sprint with tasks is started, a new priority task comes in, and you include it in this launched sprint. in what report can you see it? that there were so many tasks at the time the sprint was launched, so many tasks were added.


Tags: cloud

jira-work-management-cloud
Why in the world are there "Team" and "Company" managed projects?
Asked by brad-anderson:

Why in the world are there "Team" and "Company" managed projects?


Answers:
author: Trudy Claspill
body: Hello [@brad-anderson](/t5/user/viewprofilepage/user-id/810103)

With Company Managed project the project configuration can be managed only by Jira Administrators. Organizations that want to limit administrative access for the Jira system may find it challenging to accommodate the customization requests from end users with a limited Jira Administration staff. Additionally changes to the configurations can impact other existing projects if the configurations have been shared between projects.

Additionally, only a Jira Administrator can create a new Company Managed project.

Note that some Organization want to exert centralized control over project configurations so that they have a standard information set that can be used to generate rolled up data reports for management.

With Team Managed projects the project configuration can be managed by the project's Project Administrators. The customization they make are limited to their own project. The changes to Notifications affect only their project. They can create addition issue types, change the workflow, and add custom fields that are used only in their project. They don't have to worry about impacting the configurations of other projects when they make these changes.

Additionally, Jira Administrators can set a permission allowing non-Jira Administrators the ability to create new Team Managed projects. This reduces the overall burden on Jira Administrators.


author: Matt Doar _Adaptavist_
body: Trudy's answer is the right one from a business perspective. Historically there were only "company managed" projects, and there was a lot of complaining about Jira being too inflexible for teams because the local Jira admin had to make all the changes. So Atlassian introduced team managed projects. Unsurprisingly those were very different from the original kind of projects and didn't play nicely with them in various ways. So Jira admins generally don't want to manage the seemingly random set ups of many team projects later on, and just see them as added work. It's a tricky balance but many large orgs do not use team managed projects at all, in my experience.


Tags: cloud

jira-cloud

jira-software
How to Add User in Jira Work Management
Asked by Mochammad Sukmo Aji Mahendra:

Hi Guys,  

I want to know, why the user of Jira Work Management still 0?

Can you help us for it?

Thanks,


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Do you mean the number of users you have granted access to JWM?

My guess is that you are looking at a Jira system that has users licenced for Jira Software and/or Jira Service Management. People with these licences get access to JWM. You can have loads of people using Jira, while showing 0 JWM users!

JWM is effectively the "core" of Jira (it provides projects, users, issues, integration and app layers, etc) and the other applications build on top of it.


Tags: cloud

jira-work-management-cloud
How to stop the popup about updating address from popping up
Asked by KathyN:

Atlassian is making it hard for me to get any work done. I have an externally managed cloud account. They keep popping up a screen asking me to update my address. It blocks me from my project list. Can someone get Atlassian to stop this practice? It is impossible to work, I can't make the address update because the external partner controls that.


Answers:
author: KathyN
body: Atlassian seems to have responded to my support ticket and fixed this for me.


author: Nic Brough -Adaptavist-
body: Hi KathyN,

If this is what I think it is, then they have a legal requirement to get that information. The only way to proceed would be to get your external partner to answer the questions.

But there are a couple of other things it might be.

Could you give us a screenshot please? Some rough ideas of what you're trying to do when it appears would be nice, and please do obscure anything that might be an identifier - we need to see the raw errors, not specifics. "Hi zzzzz, we are missing part of your address, we have zzzzzz, and an email of zzzzzzz, but we also need a telephone number" for example

comments: author: KathyN
body: Thanks - they fixed it.


Tags: cloud

jira-work-management-cloud
How to Get ALL Form Fields to Show by Default in Service Desk Tickets
Asked by Cole Simonson:

Setting up a new Service Desk and I am seeing that some of the Form fields that I defined don't show by default in the ticket unless the Service Desk Agent clicks on 'View Request in Portal' --OR-- clicks on the bar right below where it says: 'Forms'. Here is a screenshot:

![Custom Form Fields Dont Show.png](https://community.atlassian.com/t5/image/serverpage/image-id/237766iE4CC854B238B0D95/image-size/large?v=v2&px=999 "Custom Form Fields Dont Show.png")

Is there anyway to configure this so the custom Form fields all show by default? I'm concerned that the Agent might not know that there is more information on the ticket that is not yet showing...

Thanks,

Cole


Answers:
author: Mikael Sandberg
body: Currently the only option would be to link each field in the form to a Jira field so that it shows up in the request without having to open the form. Once the REST API is released you could get the information that way and just add it to the description field. Currently the API is scheduled for Q1-Q2 2023 according to the [public roadmap](https://www.atlassian.com/roadmap/cloud?status=future;comingSoon&search=forms).

comments: author: Cole Simonson
body: Thanks, Mikael. I appreciate the info.
Is there a way to map a form to a specific assignee
Asked by dkwan:

Hello,

Here is the situation, lets say one of the form fields is a select one (a, b, or c) is there a way to automatically assign the completed form to a specific user based off of the selection? If a is selected it is assigned to 1, b to 2, c to 3 etc?

Thanks!


Answers:
author: Mikael Sandberg
body: Hi [@dkwan](/t5/user/viewprofilepage/user-id/5123791)

Welcome to Atlassian Community!

Yes, this can be done using automation. You would trigger the automation on issue created and then use if/else condition to assign the issue based on the value in the select field.


Tags: cloud

jira-work-management-cloud