youngmon/atlassian-qna huggingface dataset:
Upgrade - but need to buy a new licence: why?
Asked by FORFIRM ITALIA SRL:

Hi,  
I'd like to do confluence upgrade from 6.15.4 to 7.7.4  

but

1) when I choose the lates one, there is a message : "You need a new license for this version of Confluence"

see attachment

But the atlassian support told me that my licence is active till march 2021...:

"Upon checking, your Confluence is paid up to 21 Jun 2021. You will be receiving a renewal quote 90 days before the maintenance expire. Complete payment options are outlined on the first page of your quote."

2) If I click on the link "manage licences", there opens a page not found

Could please someone help me for these 2 points 1) and 2) ? thanks

![confluence upgrade.JPG](/t5/image/serverpage/image-id/112178i72BC18FEC99BF50A/image-dimensions/489x252?v=v2 "confluence upgrade.JPG")


Answers:
author: Bastian Stehmann
body: Hi [@FORFIRM ITALIA SRL](/t5/user/viewprofilepage/user-id/3378246) ,

if your SEN is licensed until march 2021, you should check in the application license settings, if you have the current license key added to the application.

You should also have a menu entry for the license in the menu on the left in the settings, please check if that works, if the direct "manage licenses" link does not work.

comments: author: FORFIRM ITALIA SRL
body: Hi, but in the site there is a message that licence was expired on june 2020

Do you know how can I request a licence and then ho put the SEN code to update the licence?

See that I need a new liceca to to shis upgrade:

![](https://getsupport.atlassian.com/servicedesk/customershim/secure/attachment/5173547/5173547_image-1.png?fromIssue=3613546)


author: Bastian Stehmann
body: Hi, you (or the one who is the technical contact for your license) can find the license code in the my Atlassian portal (my.atlassian.com) You have to copy it from there and paste the new license code in the license settings.


author: FORFIRM ITALIA SRL
body: Hi, I have found it for confluence, but when I past in the textarea, the message is that it's not valid


author: FORFIRM ITALIA SRL
body: 1) for licence:  
Your maintenance period expired on 20 Jun 2020. Renew your license to be eligible for support and product upgrades.

2) for end of life:   
The End of Life date for Confluence version 6.15 is 14-Mar-2021. To ensure you're still fully supported, you should upgrade before this date.


author: Bastian Stehmann
body: Hi,

in the My Atlassian Portal should also be the end of the license. If it is expired there also, you should let the Atlassian double check it. There is also your SEN, you can check if it is the same as the one in confluence.

The End of Life of the Confluence Version is not important here. It just defines, how long you will get fixes for this version.


author: FORFIRM ITALIA SRL
body: Hi, I have solved, thanks.  
there was the serial number (not SEN) to put in a field.

Now I'm able to upgrade confluence till march 2021

thanks to all of you


Tags: confluence-server

server

upgrade
Consolidate multiple blueprint indexes into one?
Asked by Gauthier Roebroeck:

We are using the [Decision Blueprint](https://confluence.atlassian.com/conf77/decisions-blueprint-1021226417.html) in multiple spaces. We would like to present an aggregated view of all the decisions from all the spaces into a single place. Is that possible to aggregate different blueprint indexes into one?


Answers:
author: Gauthier Roebroeck
body: I've sorted it out using a *Page Properties Report* macro.


author: Diego
body: Hello [@Gauthier Roebroeck](/t5/user/viewprofilepage/user-id/4104317) !

A similar question has been raised some time ago and answered here:
> * [++***\[Atlassian Community\] How can I get a list of /decision the same way I get a list of /task?***++](https://community.atlassian.com/t5/Confluence-questions/How-can-I-get-a-list-of-decision-the-same-way-I-get-a-list-of/qaq-p/1048873)

And here is the Suggestion report that is linked to this feature:
> * [++***\[Confluence Cloud\] Create a place to aggregate decisions***++](https://jira.atlassian.com/browse/CONFCLOUD-62245)

Let us hear from you!


Tags: blueprint

cloud

confluence-cloud
Image Map disappear when exported to PDF
Asked by Ella Sparks:

For each page, when viewing in Scroll viewport, users can click a PDF button to export the page to PDF.

The pages export successfully apart from the ImageMaps, they don't appear at all. I expected at least the image would be shown, but it was not. I've attached a screenshot of where I had an interactive ImageMap of a toolbar, but it is shown as a line.

![User guide imagemap issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/112176iD88F46476D6F46CC/image-size/large?v=v2&px=999 "User guide imagemap issue.png")

Please can you look into this asap as my clients really need the user guide.

Thanks.

Ella


Answers:
author: Matt Reiner [K15t]
body: Hi [@Ella Sparks](/t5/user/viewprofilepage/user-id/1163287)

Sorry this isn't working for you. If you wouldn't mind emailing us at help@k15t.com, we'll take close look at the issue.


author: Fivi Konstantinou
body: Hi,

We are having the same issue. Can you please let me know if there is a solution for this problem?

comments: author: Matt Reiner [K15t]
body: Hi [@Fivi Konstantinou](/t5/user/viewprofilepage/user-id/4220914)

We'd love to work with you on this. Please send an email to help@k15t.com so we start looking into this with you.

Also, let us know if you're using Scroll PDF Exporter or the built in Confluence PDF export.


Tags: cloud

confluence-cloud
Cannot '@' mention a specific user in Confluence Cloud
Asked by Alon Hartman:

I have a specific user that I cannot directly mention via '@' in Confluence Cloud.

This user doesn't have permissions to our JIRA Cloud.

He is a member of the "confluence-users" (default group for Confluence).

The same configuration that he has, hundreds of other users in our organization has and they can be '@' mentioned.

Have checked numerous other articles, most of which are older and suggest reindexing (a feature no longer available to admins in the cloud) or giving permissions to Jira (something that cannot happen because of separated responsibilities (Dev vs. Sales etc.)


Answers:
author: Ollie Guan
body: Hi [@Alon Hartman](/t5/user/viewprofilepage/user-id/2496414) ,

Similar issues have appeared in the community, I'd suggest you to raise a support ticket to support team.

<https://support.atlassian.com/contact/#/>

<https://community.atlassian.com/t5/Confluence-questions/Mentions-not-working-for-some-users-in-Confluence-Cloud/qaq-p/368398>

<https://community.atlassian.com/t5/Confluence-questions/Cannot-mention-specific-user-in-Confluence/qaq-p/1217622>


Tags: cloud

confluence-cloud
Atlassian auto-renew pages lands on 404
Asked by adrianoatl:

Trying to turn off auto-renew for a product, but the page lands on a 404 @ <https://my.atlassian.com/products/cancelautorenew/cancelAutoRenewFormId>


Answers:
author: Daniel Eads
body: Hello [@adrianoatl](/t5/user/viewprofilepage/user-id/1181740) !

I see you were able to get a support case open about this issue as well, and our Customer Advocates team is currently in the process of getting it sorted out. If you need additional help with the billing for this particular license, the customer advocate working on your case will be able to assist.

Cheers,  
Daniel \| Atlassian Community


Tags: atl-ca

confluence-server

server
Is the DevOps runbook template available for server ?
Asked by David:

Hello,

One of my customers is asking for the [DevOps runbook template.](https://www.atlassian.com/software/confluence/templates/devops-runbook)

I cannot find a location for download or in the marketplace. Is it available for server?

Thanks,

DB


Answers:
author: Dharma Ramos
body: I could not find it for server either. But I created my own global template using that as an example.


Tags: confluence-server

server
How do I create a new Project Space in Confluence
Asked by Beth withers:

Hi Team

I would like to create a new Project Space in Confluence for my team. Can you please assist with steps? When I follow the steps provided on Confluence I still cannot create a space as it doesn't give me that option.

Regards  
Beth


Answers:
author: Thomas Bowskill
body: Hi [@Beth withers](/t5/user/viewprofilepage/user-id/4103911)

Assume you've gone over this [Create a Space](https://confluence.atlassian.com/conf59/create-a-space-792498598.html) guide?

It might be that in the [Global Permissions](https://confluence.atlassian.com/conf59/global-permissions-overview-792499454.html), the admin hasn't added you to a group that has the Create Space permission.

Global Permissions is something your organisation's Confluence Administrators will set. If you don't know them, you could try contacting them via http://\[Conflunece-URL\]/contactadministrators.action ([source](https://community.atlassian.com/t5/Confluence-questions/URL-to-bring-up-contact-administrators-form/qaq-p/294479))

Hope that helps!

comments: author: Beth withers
body: Hi [@Thomas Bowskill](/t5/user/viewprofilepage/user-id/1252132)   

Thank you so much for the information above.   

I can't seem to be able to open the URL you provided above. Would you happen to have another form of contact for this team so that I can get Admin permissions to create a space?   

Cheers  
Beth


author: Thomas Bowskill
body: No problem [@Beth withers](/t5/user/viewprofilepage/user-id/4103911) :)

The link I pasted, how did you try it? What you need to do is all "contactadministrators.action" to the end of the base confluence URL.

Each company will likely have a different URL internally. e.g. mine is similar to

"<http://intranet.mycompanyname.com:8090/confluence/category/home>"

So I changed that link to

"<http://intranet.mycompanyname.com:8090/confluence/>contactadministrators.action"

To my knowledge (although not 100%) there isn't another way. Contacting your IT Department might be the next best bet (or checking the bottom of any of your Confluence pages to see if someone has added a footer to the site)
How to publish a draft document
Asked by joe.dew:

I've created a document. It is in Draft status. I want to publish it for others to read but there's no Publish button or anything I can find. How does one publish a draft document in Confluence?


Answers:
author: Vitor LC
body: Hi [@joe.dew](/t5/user/viewprofilepage/user-id/4072977) ,

on the top right corner of the screen you don't see this?

![PublishButton.png](https://community.atlassian.com/t5/image/serverpage/image-id/112132i862EB339201D3B14/image-dimensions/210x39?v=v2 "PublishButton.png")

Cheers,

Vitor

comments: author: joe.dew
body: Hi Vitor-

Thanks for the quick response. I realized what happened. On a Mac, if you double-tap the mouse, it zooms the page a bit (which, for my old eyes, is a very handy feature). So I was looking at the page slightly zoomed and the Publish button was off the page to the right. I know I've seen that Publish button before but that's why I was mystified why it no longer appeared.

User error.

-Joe


author: Vitor LC
body: Great! Glad you've solved it.

Cheers,

Vitor


Tags: cloud

confluence-cloud
field with in page (coming from a global template) should display label name else blank.
Asked by Vanisree Valaboju:

How to update a field with in page (coming from a global template) should display label name else blank.

My Template creates pages, After a page is created and if the page has label 'Business_Case_Cancelled' a specific column on the page should display 'page label' else blank/ 'display comala workflow status'


Answers:
author: James Conway
body: Hello

What I understand is that you want to display a label in a field (I assume page properties) if a specific condition is met. I am not aware of any way to do this but perhaps you could try a slightly difference approach:

Create an additional state in your workflow which you can move to either with a transition or by using a label added trigger. You can then display the Comala Document Management page status on your page using a [macro](https://wiki.comalatech.com/display/CDML/Page+Status+Macro).

Try this example workflow using the [workflow markup editor](https://wiki.comalatech.com/display/CDML/Markup+editor+in+workflow+builder):

```
{workflow:name=Business Case Cancelled workflow}
    {state:In Progress|approved=Approved|taskable=true}
        {approval:Review|assignable=true}
    {state}
    {state:Approved|final=true|updated=In Progress|hideselection=true}
    {state}
    {state:Business Case Cancelled|submit=In Progress|hideselection=true|colour=#172B4D}
    {state}
    {trigger:labeladded|label=business_case_cancelled}
        {set-state:Business Case Cancelled}
    {trigger}
{workflow}
```

If you have any further questions please let me know or contact our friendly support team at [https://support.comalatech.com](https://support.comalatech.com/)

All the best

James  
Senior Product Manager

comments: author: Vanisree Valaboju
body: Thank you [@James Conway](/t5/user/viewprofilepage/user-id/3320578) for providing the work around. this worked.

Can we just get only status of the workflow and nothing more with in a page? if so how can we do that? when I use workflow report macro it gives entire list like, page name, status, created date, updated date etc, I dont want the whole report but just the status.


author: James Conway
body: Hi [@Vanisree Valaboju](/t5/user/viewprofilepage/user-id/3832542)

We are working on new reporting capabilities that I think will help with this use case, if you go to [Comala Document Management on the Atlassian Marketplace](https://marketplace.atlassian.com/apps/142/comala-document-management/) you can select 'Watch App' bottom right to receive notifications of new releases.

In the meantime you could explore using the [Page Status Macro](https://wiki.comalatech.com/display/CDML/page+status+macro) in combination with the [Confluence Page Properties](https://confluence.atlassian.com/doc/page-properties-macro-184550024.html) macro to create the report you need.

Kind regards

James  
Senior Product Manager


Tags: confluence-server

server
Excerpt panel frame not disappearing
Asked by lisa sinclair:

I've got an excerpt macro on page A, and the excerpt included on page B

On page A, the excerpt macro is set to "hidden"

On page B, I've got the excerpt include macro set to "Remove Surrounding Panel".

However, on save, the panel remains, AND when I go back to check, the "Remove surrounding panel" checkbox is unticked.

Is there some intricate setting I don't know about, some malign incantation or sacrifice I must make in order to get the frame to Go Away?

Thanks

L.


Answers:
author: lisa sinclair
body: Hi again, I tried the solution but now my include panels have a scrollbar even when displaying all the text.

Any ideas on how to fix that?

comments: author: Dominic Lagger
body: Can you share a printscreen?


author: lisa sinclair
body: Sorry for delay. Here's a screenshot:

![atlassian-1493185-scrollbar-excerpt-panel.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/113171i1234111F932C4A2B/image-size/large?v=v2&px=999 "atlassian-1493185-scrollbar-excerpt-panel.jpg")Thanks

L.


author: Dominic Lagger
body: I tried it on my own again. And I have the same. But on this page, where the excerpt is defined, not on the "include excerpt" page.

I think you have to submit a bug to atlassian directly: <https://support.atlassian.com/confluence-cloud/> If you are logged in, you can raise a request.

I think the problem is the bullet point list.

My Workaround:

- Add a empty line after the bullet point list.

Regards, Dominic


author: Dominic Lagger
body: Hi [@lisa sinclair](/t5/user/viewprofilepage/user-id/3570738)

This is a known Bug.

* [CONFCLOUD-68395](https://jira.atlassian.com/browse/CONFCLOUD-68395)

**Workaround**:

To avoid running into this issue, add a new Excerpt Include macro, and select **Remove Surrounding Panel** as soon as you insert the macro. (However, there's a catch, once you add this option you'd be unable to toggle it off/on again)

Hope this helps,

Regards, Dominic

comments: author: lisa sinclair
body: I'll see if that works. thanks for feedback


Tags: cloud

confluence-cloud
Confluence Cloud Rest API: Fetch page comments
Asked by WidWid:

I need to fetch all page comments include child comments.

I can only see this rest api to fetch page first level comments:

/wiki/rest/api/content/{id}/child/comment

I am using java with confluence cloud rest api

any idea is greatly appreciated.


Answers:
author: Dario B
body: Hello [@WidWid](/t5/user/viewprofilepage/user-id/4039880) ,

Welcome to the Atlassian Community!

The endpoint your have found is the correct one. However, in order to get all the comments you should use:

* wiki/rest/api/content/{ID}/child/comment?expand=body.view\&depth=all

Another option could be:

* wiki/rest/api/content/{ID}/child/comment?expand=children.comment

For further details please see:

* [Get content comments](https://developer.atlassian.com/cloud/confluence/rest/api-group-content-comments/#api-api-content-id-child-comment-get)
* [Confluence REST API examples](https://developer.atlassian.com/server/confluence/confluence-rest-api-examples/) (for Server, but many examples are still applicable changing auth method and endpoint)
* [How to get confluence page comments with limit (incl. child-comments) by REST?](https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-get-confluence-page-comments-with-limit-incl-child/qaq-p/483871)

I hope this helps.

Cheers,  
Dario


author: Dominic Lagger
body: Hi [@WidWid](/t5/user/viewprofilepage/user-id/4039880)

I had a look in the REST API from confluence cloud and found the API, which you found:

<https://developer.atlassian.com/cloud/confluence/rest/api-group-content-comments/#api-api-content-id-child-comment-get>

But here it is described:
> **depth**
>
> string
>
> Currently, this parameter is not used. Comments are returned at the root level only.

What I found is a way to get 2 level with this:
> /wiki/rest/api/content/{id}/child/comment?expand=children.comment

I'm not very familiar with comments, but comments are "content" as well. So you can get all first level comments and make a for each and set another REST call with the ContentID's you found. This you can do within Java. Do you know what I mean?

Regards, Dominic


Tags: cloud

confluence-cloud

rest
How do I link Confluence and Jira?
Asked by Krystina Stinson:

I looked online and I saw that I needed to go to "general configuration" in settings and click "application links" but I do not see that option. Please help!


Answers:
author: Carla Ann Rowland
body: you have to have system admin rights in both JIRA cloud and Confluence cloud. You need to know the JIRA url and copy it.

Starting with Conflluence go to Settings and go to application links. In the link field paste the URL and click on the create a new link. The system will reach out the the JIRA site and create a corresponding link back to confluence.

If all goes well the Short cut menu in the upper left menu will become active (if this is the first link created) displaying the link between the applications


Tags: cloud

confluence-cloud

jira
Missing Users profile picture after confluence upgrade from version 7.5.2 to 7.7.4
Asked by Kapil Sachdeva:

I have recently upgraded confluence to version 7.7.4 in my test environment. Everything looks good except profile picture of users which is missing. Can someone please share the reason if faced any similar issue? Thanks


Answers:
author: Aline
body: Hi Kapil,

thank you for your questions.   

Have you tried the official documentation regarding this topic?

<https://confluence.atlassian.com/jirakb/custom-avatars-missing-after-upgrade-or-migration-of-jira-server-224395280.html>  

I hope it helps!  
Cheers

A.


Tags: confluence-server

server
I can't find the space attachment macro. Does anyone know what I may be doing wrong?
Asked by Bobbi Jo Shortt:

When I go to add a macro, I do not see space attachment as an option even though the Atlassian blog says I should be able to add it. Any suggestions?


Answers:
author: Niranjan
body: [@Bobbi Jo Shortt](/t5/user/viewprofilepage/user-id/4066553) - It seems the macro is intentionally excluded from the new editor.

<https://support.atlassian.com/confluence-cloud/docs/learn-which-macros-are-being-removed>.

<https://support.atlassian.com/confluence-cloud/docs/insert-the-space-attachments-macro/>


Tags: cloud

confluence-cloud
Jira issues macro
Asked by Joshua Keele:

For some reason it is not displaying time to resolution. Any idea why it won't populate that info?


Answers:
author: Brant Schroeder
body: Has it always not shown? If so can you confirm that the project with the issues that are not displaying time to resolution is a service desk and that the SLA time to resolution is associated with the issues.

If it was showing before but is not showing now. Have you made any changes? Was the SLA deleted or changed on the project?

comments: author: Joshua Keele
body: Correct, it has never shown, on any of the issues reported. All that have been resolved in jsd show the time to resolution in jsd, just not in the macro in confluence


author: Joshua Keele
body: Example:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/112211i0E23E42FF1E63C1A/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/112212i6C4A97C1619E2608/image-size/large?v=v2&px=999 "image.png")


author: Brant Schroeder
body: Joshua,

I went and confirmed today that they are not showing up in my Confluence cloud instance either. I looked for and was not able to find any feature request or other information on this. I would suggest submitting a support ticket here: <https://support.atlassian.com/contact/>


author: Joshua Keele
body: Thanks Brant, I will do just that


Tags: cloud

confluence-cloud
My coworkers are not able to view the page written by me.:showing restricted by author :
Asked by Satyajit Baral:

Hello,

My coworkers are not able to view the page written by me., : showing restricted by the author :

I did some changes last week to my personal space which I don't remember. Please assist.


Answers:
author: Satyajit Baral
body: ![2020-09-28_14-48-01.png](https://community.atlassian.com/t5/image/serverpage/image-id/112081iB7C16B2E24FF3234/image-size/large?v=v2&px=999 "2020-09-28_14-48-01.png")I am getting this red one..


author: Deepanshu Natani
body: Hi [@Satyajit Baral](/t5/user/viewprofilepage/user-id/3961582)

You have probably changed page permissions due to which you are facing this issue.

Please checkout the following page for more details on how to add or remove page restrictions: <https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/>


author: Niranjan
body: [@Satyajit Baral](/t5/user/viewprofilepage/user-id/3961582) - Check the space permissions. If users have space permissions then check page restrictions

<https://support.atlassian.com/confluence-cloud/docs/what-are-space-permissions/>

<https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/>

If there is a restriction on the page, you would see a lock symbol at the top of the page, near the title of the page


Tags: cloud

confluence-cloud