youngmon/atlassian-qna huggingface dataset:
Embedding Excel workbook in Confluence page and have the filters work?
Asked by Katie Calabrese:

Hi - is there a way to embed an Excel workbook or worksheet in a Confluence page so that the filters in the book/sheet are functional? ++Without++ using a marketplace app?

As of Jan. 2022 I don't think there was, wondering if that changed.


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Katie Calabrese](/t5/user/viewprofilepage/user-id/3882714) ,

I don't think that anything has changed yet.


Tags: cloud

confluence-cloud
Is there a limit when exporting tasks into Excel .csv file? Example: truncate at 2000 rows, etc
Asked by Trevor Overstreet:

I need to know if there is a row limit when exporting issues into a csv file. Please and thank you!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Trevor Overstreet](/t5/user/viewprofilepage/user-id/4884238) ,

welcome to the Atlassian community!

Yes, there's a limit for export and it is 1000 rows. Please take a look to the following article <https://confluence.atlassian.com/jirakb/increase-issue-limit-for-excel-exports-in-jira-cloud-779160811.html>

Hope this helps,

Fabio

comments: author: Trevor Overstreet
body: Thank you for the quick response! How about the Jira integration into excel? I'm seeing 50k rows. Is this accurate?

The workaround should work but curious about the below.

![Screen Shot 2022-04-20 at 11.50.13 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/193765i84AD4E5D99B9CD4E/image-dimensions/197x336?v=v2 "Screen Shot 2022-04-20 at 11.50.13 AM.png")


Tags: cloud

confluence-cloud

jira
We are trying to migrate confluence on-prem data to confluence cloud through CCMA
Asked by khushboo_puri:

* We are trying to migrate confluence on-prem data to confluence cloud through CCMA but facing error can not communicate to server, any reason for this?


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Firewall maybe? Check your application log in Confluence


Tags: cloud

confluence-cloud
Site admin lost access
Asked by Tor Br?ndbo:

One of my users can't log in to Confluence, and when I log into User admin I'm requested to request access from my administrator. I am the only administrator. What to do?


Answers:
author: Jack Brickey
body: It seems that you are not the organization admin. Did the org admin leave the company w/o adding another org admin? Can you navigate here - [admin.atlassian.com](http://admin.atlassian.com) ? if not, and no other user has access you will need to reach out to [Atlassian support](https://support.atlassian.com/contact/#/) for assistance.


Tags: cloud

confluence-cloud
Google Slides not showing
Asked by OJ_admin:

I used to be able to display Google Slides in Confluence, but now I can't.

A blank screen is displayed.


Answers:
author: Kevin Tuei
body: Hello,

I am not sure whether you have been using the **Widget Connector Macro**to embed your Google Slides on Confluence or a Marketplace Widget.

However you may find this [previous post](https://community.atlassian.com/t5/Confluence-discussions/Google-Slide-Embed/m-p/911028#M3019?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*) helpful. Let me know how it goes.

comments: author: OJ_admin
body: I am using Widget Connector Macro.

The preview appears black.

![macro.png](https://community.atlassian.com/t5/image/serverpage/image-id/193846i9083F37F4569C366/image-size/large?v=v2&px=999 "macro.png")


author: Kevin Tuei
body: In Google Docs, Sheets, or Slides, click **File** and select **Publish to the web** . Click **Publish** then copy the link. Paste it into the editor and Confluence will autoconvert the link and insert the macro for you.

I believe you understand the [process](https://confluence.atlassian.com/doc/widget-connector-macro-171180449.html). You can confirm whether or not for this particular presentation(resulting in a black screen) is accessible by the Macro by adding the URL to this [example slide](https://docs.google.com/presentation/d/1f-Ff_98uL2HRTc9SS-NtRainT9i_wKCI/edit?usp=drivesdk&ouid=105220660840224123290&rtpof=true&sd=true) that has been published.

Hope this helps.


author: OJ_admin
body: I tried to paste the URL of the example slide, but it is still black.

Is there any other way?


Tags: confluence-server

language-ja

server
Specific Space Admins
Asked by Tandra Nichols:

Hello, I am a site admin and I created 2 spaces for a team, but they only want to see and have access to their pages. I made them admins, but they told me they can still see everyone else space. Is there a way to only make them admins for their particular spaces? Also, how do I fix it where the other teams don't have access to their spaces?


Answers:
author: andrew_pass
body: Hi,

This will likely be down to them being in other groups, so take a look at the permissions on a space they shouldn't be able to see, they're likely in the default access group for confluence which is normally added to all spaces as default so if you want to restrict their access then I'd suggest taking them out of that group but keeping them added to the other spaces :)

Hopefully that makes sense?


Tags: cloud

confluence-cloud
How to generate support zip
Asked by Tom Hadlett:

I need to create a support zip file. How can I do that?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Tom Hadlett](/t5/user/viewprofilepage/user-id/4280687) ,

in order to create a support zip file you should do the following steps :

To create a support zip go to ![](https://confluence.atlassian.com/doc/files/747833194/747833195/2/1517274813281/cog.png) \> **General Configuration** \> **Troubleshooting and support tools** \>**Create support zip**.

See [Create a Support Zip](https://confluence.atlassian.com/support/create-a-support-zip-790796819.html) for more information on which files are included in the support zip file.

Hope this helps,

Fabio

comments: author: Fabio Racobaldo _Herzum_
body: [@Tom Hadlett](/t5/user/viewprofilepage/user-id/4280687) , are u a Confluence System Admin?


author: Tom Hadlett
body: I don't know that! How can I check?


author: Fabio Racobaldo _Herzum_
body: Please [@Tom Hadlett](/t5/user/viewprofilepage/user-id/4280687) ask to someone within your organization and verify that you are a Confluence Admin otherwise you can not go ahead with this activity


author: Tom Hadlett
body: I will check


author: Tom Hadlett
body: I'm now and admin so I can generate support files. Thanks [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)


author: Fabio Racobaldo _Herzum_
body: your're welcome [@Tom Hadlett](/t5/user/viewprofilepage/user-id/4280687)


author: Arnav
body: HI [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

I am admin for confluence .we are using cloud.

I would like to create a support zip file in confluence.  

I have gone through the document which you have shared "Create a support Zip" In that they have mentioned "Atlassian troubleshooting and support tools add on".  

We are not using add-on's. do we have any alternative to get this?

Please help, Thank you in advance.


author: Arnav
body: As Per the document we need to follow the below steps.

Confluence go to \> General configuration \> Trouble shooting and support tools (under administration)

If I click on Confluence (Cloud) \>General configuration \> I am unable to find anything related to creating zip file.

Please help me.


author: Fabio Racobaldo _Herzum_
body: Hi [@Arnav](/t5/user/viewprofilepage/user-id/4491304) ,

could instances have not option to hgenerate support zip. Atlassian team can access all information on your cloud instance.


author: Arnav
body: HI Fabio racobaldo,

Thank you for your quick reply,

I am trying to reach the atlassian team over the email.but the mails could not be delivered.

I would like to discuss more queries related to licenses and billing.

Please help me with the mail Id.

Thanks,

TejaSudheer


author: Fabio Racobaldo _Herzum_
body: Hi [@Arnav](/t5/user/viewprofilepage/user-id/4491304) ,

here the link <https://support.atlassian.com/contact/#/> to contact Altassian support team.


author: Tom Hadlett
body: Thnaks [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) for you quick reply. Unfortunately I can't see General configuration. Please help


Tags: confluence-server

server
Power-Up for Evernote
Asked by Darius Mojahed:

I've signed up to try Trello with the freemium version and created my first board with a template. When I try to add Evernote it says I've reached my limit. Is using a Template considered a Power-Up?


Answers:
author: Dan Ivory
body: [@Darius Mojahed](/t5/user/viewprofilepage/user-id/4136106)

It shouldn't be considered a Power-Up but just check that the template didn't come with any power-ups pre-installed.

Also there might be some Trello Power-Ups installed like calendar or maps that I think would count so you will need to remove those to use the Evernote PU instead on the freemium version.

Hope that helps. Feel free to send a screenshot of the Powerups you have on the board when you open the menu, so we can see what you have there.

Cheers,  
Dan
PDF export of select pages does not complete
Asked by Nibu Thomas:

Have been facing this issue for more than 2 weeks now. The progress bar gets stuck at 30%.

Have tried different browsers, cleared cache, etc. No change.

It's also very distressing that we can't raise tickets - inspite of being paying customers.  
The only option is to use community help or documentation (which really sucks).


Answers:
author: Nibu Thomas
body: Was able to get to one of their Product managers on Linkedin. Apparently, only the site admin can file a ticket. :rolls eyes:


author: Lucy Minato
body: [@Nibu Thomas](/t5/user/viewprofilepage/user-id/2676370) When you say you can't raise tickets - have you tried to log one through <https://support.atlassian.com/contact> once you've logged in to your Atlassian account?

comments: author: Nibu Thomas
body: Yes... I tried this before.

Doesn't give me an option to file a ticket. These are the only two options available.![confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/193910i328AF21D27911C38/image-size/large?v=v2&px=999 "confluence.png")


author: Lucy Minato
body: [@Nibu Thomas](/t5/user/viewprofilepage/user-id/2676370) Are you logged in? Because I get the option to raise a ticket when I'm logged in. If you are logged in and still not able to raise a ticket, you should contact Atlassian because as a paying customer you should be able to get support.

Sorry, can't be of any more help.


author: Nibu Thomas
body: Yes... I am logged in....   

But how do I contact them? I tried reaching out to one of their PMs and he's also directed me to the community.


author: Lucy Minato
body: Sorry [@Nibu Thomas](/t5/user/viewprofilepage/user-id/2676370) can't help you there. Hopefully someone from Confluence Support is reading this and will contact you ...

Good luck.


author: RPT Admin
body: This sounds like a bug that's tracked [here](https://jira.atlassian.com/browse/CONFCLOUD-68559).

comments: author: Nibu Thomas
body: This is a selective export... hardly 50 pages.   
Not thousands of pages. Gets stuck at different stages... sometimes 30... sometimes 50...

We were able to export earlier last year.


Tags: cloud

confluence-cloud
Trello Android.
Asked by Tecnolog?a Tecno Diesel ACC:

Good Morning! Receive my regards! I would like to ask what is the inconvenience when trying to login to the Android Trello app, it tells me that the email and password do not match a Trello account. I can access Trello via the web, but not on my mobile device. If someone could help me or if someone has information to solve the problem and be able to enter, I would appreciate it very much.


Answers:
author: Iain Dooley
body: [@Tecnolog?a Tecno Diesel ACC](/t5/user/viewprofilepage/user-id/4136034) hey there, I have the same issue on iOS as a result of some funky business during the migration to the Atlassian account system. I got around it by logging in using my username instead of my email, which triggers it to use id.atlassian.com to login
Trello lists will not load
Asked by Yoel Molina:

I can get into my account but over the past few days, At times I have to close Trello and reopen it because lists are not opening. Anyone else have this issue?


Answers:
author: Iain Dooley
body: [@Yoel Molina](/t5/user/viewprofilepage/user-id/4136018) when you say "lists are not opening" do you mean that you can see the list headings but not the cards within the lists?
How do i access a board ive been invited to...?
Asked by Julian Barclay:

I have had a trello account for abouit 5 years albeit dormant for the last 3-odd years. I have just been invited to a board by a colleague and am getting this alert

Board not found. {#toc-hId--1300931114}
---------------------------------------

This board may be private. If someone gave you this link, they may need to invite you to one of their boards or teams.

is there anything (obvious) i need to do to get onto the board...? thansk


Answers:
author: Stephen Addis
body: You'll need to log in, and you should see it there, unless board now deleted.
How do you view a full audit trail on a card
Asked by Nicole Xodo:

Hi Everyone. I've just joined and have been invited to some boards. However I don't seem to be able to view the same audit trails on my cards as my colleagues. I seem to have comments etc missing. I have full permissions so am stuck as to what the problem might be. Thanks


Answers:
author: Stephen Addis
body: You will find an audit trail for the board via the ... on the right, and can scroll back. you might need to export or cut and paste it to a word document to delete the irrelevent so you can get just that card.  

Otherwise, its what you see on the card.  

I add another user in, an arbitory name which is a file, so everything I do or anyone else does, it fires an email to that mailbox and it sits there untill such a time as I need to go cracking heads when folk are mis-behaving and trying to cover their tracks by deleting stuff.  

Then I can also just search that mailbox for what I want.

comments: author: Nicole Xodo
body: Great, thanks Stephen that helps.
Older Butler commands are cached?
Asked by kraeMit:

Hi,

I have the little problem, that by playing around with Butler an older command is also executed.

I'm using a simple set of commmands to create a daily list and copy a card to it:

```
every day, create a new list named "KW{weeknumberlong}: {weekdayshort}, {monthdaynumberlong}. {monthshort} #today" in the top position on board "Daily Task Management"
```

```
every day, copy each card in list "Repeated Cards - don't delete" assigned to me to the top of list "KW{weeknumberlong}: {weekdayshort}, {monthdaynumberlong}. {monthshort} #today" on board "Daily Task Management"
```

That works, but unfortunately an older version of the command is also executed (so in result I get 2 lists every day) and I'm wondering why?

Somehow cached?

Another question is: When in detail the Butler commands ('every day') are executed?

Thanks for reading and an answer

All the best

kraeMit


Answers:
author: Ryan
body: Hi there,

This sounds like something that we could help to investigate by taking a look at your boards. Could you submit a ticket to our support team and authorise access to your boards here: <https://trello.com/contact>.

Thanks!

Ryan
Trello | Business Class | Cost per User
Asked by Kevin Meyer:

Hey,

I use Trello for my team and just upgraded to Business Class for 4 users.

Sometimes I will need to give an external person access to the team boards for a few weeks.

Will this mean I will need to pay for another licence during this period?

Thank you in advance

?

Best Kevin


Answers:
author: Iain Dooley
body: [@Kevin Meyer](/t5/user/viewprofilepage/user-id/4135554) single board guests don't incur charges, neither do single board observers. So long as you add them to a board, and not to your team, and that you don't add them to more than one board you won't pay for them.
Can Students use the free tier of Trello to manage their homework/project work?
Asked by Peter Gordon:

Hi, Can students legally use the free tier of Trello to manage their homework/project work? If they do use it can they access their boards from school/college devices etc? or is there an educational tier that either they or their institution must pay for?

Thanks in advance!


Answers:
author: Stephen Addis
body: You can use if for anything, personal, college and commercial. There are no restrictions, its only restricted when you start adding users to multiple boards.


author: Stephen Addis
body: Forgot, the other thing is tell each user to set an account up, create a "team" of their name \& board of "course module", then add you to their board ... then your using one or two boards of each students, instead of thirty students using thirty or sixty of your boards.  

Tell the water to come to the horse.


author: Support - Leoj Studio
body: Yes, they can access it from any device as long as atlassian supports the browser


author: Support - Leoj Studio
body: Yea, you can use trello ,if you don't exceed the free agent limit


author: Support - Leoj Studio
body: Actually,

there is nothing like fees on a free plan

If you want it for free, you can use it

but there are limitations on the free plan
How to get the 14 days free trial for Business Class?
Asked by Summer Jian:

Hi Team,

I have tried to pick a team for 14 day free trial for Trello Business Class, however after I click the option it jumped to the page for the team and ask for bill for Business Class - which require to choose annually bill/monthly bill \& credit card details. How excatally can I get the 14 days free trail? Can you please explain step by step?

There is no clear instruction or easy button can link to it.

Regards,

Summer


Answers:
author: Ollie Guan
body: Hi [@Summer Jian](/t5/user/viewprofilepage/user-id/4135480) ,

Any screenshots? Where did you apply for the 14-day trial?

![????_20201022162715.png](https://community.atlassian.com/t5/image/serverpage/image-id/115277i6AB327FF769491AA/image-size/large?v=v2&px=999 "????_20201022162715.png")

![QQ??20201022163535.png](https://community.atlassian.com/t5/image/serverpage/image-id/115276iAE93E3F89E04296E/image-size/large?v=v2&px=999 "QQ??20201022163535.png")

comments: author: Summer Jian
body: Hi Ollie,

Thank you for your reply.

I have different page after I click upgrate as your screenshot. Please see below:![Screenshot 2020-10-23 150409.png](https://community.atlassian.com/t5/image/serverpage/image-id/115410i6482A17B3C2DECB1/image-size/large?v=v2&px=999 "Screenshot 2020-10-23 150409.png")I have contacted Trello Support to help me, hope can get the answer soon.

Thanks again.

Regards,

Summer
Elegir determinados campos personalizados
Asked by salva Informatica:

Hola

Quer?a saber si existe la posibilidad de poder seleccionar s?lo determinados campos personalizados en tarjetas concretas.

Por ejemplo, yo tengo creados una serie de campos en un tablero para emplearlos en las tarjetas, pero ahora he creado una lista en donde quiero que las tarjetas de esa lista contengan determinados campos o ninguno, sin que por ello se modifiquen el resto de tarjetas del tablero.

Gracias y Salu2


Answers:
author: Soumyadeep Mandal
body: Hi [@RICARDO ABA](/t5/user/viewprofilepage/user-id/4197340) ,

Welcome to the community!

You can check out this article <https://blog.trello.com/related-cards-related-boards>


author: Soumyadeep Mandal
body: Hi [@salva Informatica](/t5/user/viewprofilepage/user-id/4135430) ,

Welcome to the community!

Custom fields can't do that kind of work! You can create a new custom field in that case!

comments: author: RICARDO ABA
body: Existe alg?n power-up diferente que s? lo permita?. Yo tengo el mismo problema.
Doubt about Trello Business Class subscription
Asked by Ubirajara Mateus:

Hello.  

I am a Trello Gold user in my organization. We created a team and upgraded to Trello Business Class, which is in the evaluation period. However, despite reading the indications on the Trello website, I have a question about charging the Trello Business Class in teams.  

1) How is the payment of the Trello Business Class Account in teams:  
a) Only one user on the Team has a Trello Business Class account for other team members (ordinary users) to have access to the benefits or Should each team member pay for the Trello Business Class?

In addition, there is some form of subscription to the Trello Business Class for individual members, that is, who is not part of a specific team?

I thank the help of all.

Ubirajara Mateus


Answers:
author: Ryan
body: Hi there,

Business Class costs $119.99 per user per year when billed annually, or $12.50 per user per month when billed monthly. You would be billed based on the number of members on your team, along with any Multi-Board Guests that you may have on the boards on your team. You can read a bit more about how billing works with Business Class here: \[How Billing Works with Trello Business Class\|<https://help.trello.com/article/855-how-billing-works-with-trello-business-class>\]

This means that it is only possible to upgrade an entire team and not individual members.

I hope this clarifies, but feel free to reach out again!

Thanks,

Ryan
Editing checklist template
Asked by Cathy Wood:

On one particular board, I have many similar tasks that I use the same checklist for. It appears that at some point I saved that checklist somewhere as a template. When I start a new card and click to add a checklist, it gives me the suggestion of using that checklist, pictured in this screenshot.

![Capture.PNG](/t5/image/serverpage/image-id/115193i5161F94B456A6CA6/image-size/large?v=v2&px=999 "Capture.PNG")

Any idea how can I get to that template to edit it? Or is it not actually a template at all?

Advice is appreciate. Thank you!


Answers:
author: Iain Dooley
body: [@Cathy Wood](/t5/user/viewprofilepage/user-id/4134914) I've never seen that checklist suggestion but I don't think it's a template, it's just another checklist that has been added before that is being auto suggested because you've added it a bunch of times. If I were you I'd click that "Feedback" button and suggest that you need a way to modify the checklist that it's adding with its suggestion :)


author: milynnus
body: [@Cathy Wood](/t5/user/viewprofilepage/user-id/4134914) when you click on "Copy Items From" the grey out name is the card name on the board. The list is not limited to what you consider as template checklist.

Normally, so as not to confuse myself, I would designate a List on the board for templates and lookups
Team members can not edit Team Board
Asked by Arash:

Hi there,

On the trial Trello, I have created a board and invited members to join. They all have joined and they show to be part of the team.

Even though the visibility is set to "Team Visible", team members can only View the board and can not edit.

![Finance_Team.JPG](/t5/image/serverpage/image-id/115182i4FEBA5A13D0AB915/image-size/large?v=v2&px=999 "Finance_Team.JPG")

They also do not see an option to "Join the Board", presumably because they have already joined.

![Board_Menu.JPG](/t5/image/serverpage/image-id/115184iCD107B7D79DA317B/image-size/large?v=v2&px=999 "Board_Menu.JPG")

However, the Team page with Members list shows everyone but me belong to 0 Board:

![Member_list.JPG](/t5/image/serverpage/image-id/115186iCDA2C3559ED63BD9/image-size/large?v=v2&px=999 "Member_list.JPG")

What am I missing?


Answers:
author: Michael Pryor
body: Under Menu-\>More-\>Settings it should say "Allow Team Members to Edit and Join". Is that unselected?

comments: author: Arash
body: Thanks that seems to have been the problem.
Send a single card
Asked by Mason:

Is it possible for me to send a single card to a client?

I do not want them to see the other cards on the board.


Answers:
author: Stephen Addis
body: What I do is make sure I can see the whole of the card, then I light it blue with the mouse, and cut and paste it to a word document, then save as PDF.  

Name word document card name and date/time you took the copy.  

Simples.