youngmon/atlassian-qna huggingface dataset:
Cannot connect Jira and Confluence togehter
Asked by Philipp Kayser:

Hi guys,

I've tried to create an application link between Jira and Conlfuence.

From Confluence to Jira it directly shows an error that he is not able to create the connection.

From Jira to confluence it works partially but can't create the OAuth Connection.

Confluence is using an selfsigned ssl certificate and jira no ssl.


Answers:
author: AhmadDanial
body: Hi, Philip.

A couple of questions that I would like to clarify on before we move forward with this:

* Since JIRA is not using SSL, can I confirm if you have imported Confluence's self-signed SSL certificate into JIRA'S JAVA key store to establish the trust between the 2 applications?
* Can you attach the error that you are seeing from both JIRA and Confluence integration page when the application link is attempted?
* Did you go through the server logs (atlassian-jira.log and atlassian-confluence.log) to understand if there are any log entries that relates to the application link error that you are seeing?

Lastly, I would like to recommend you to go through the official [Application Links Troubleshooting Guide](https://confluence.atlassian.com/kb/application-links-troubleshooting-guide-718668765.html) that covers most of the possible scenarios that you may run into while establishing the application link between these 2 instances.

Let me know how it goes on your end. Thanks.

comments: author: Philipp Kayser
body: now it works, thanks! :)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/30991iD05F2C9BABA95CA8/image-size/large?v=v2&px=999 "image.png")


author: Philipp Kayser
body: But i get this message: [Login \& Approve](https://confluence.lsz-vt.de/pages/resumedraft.action?draftId=983084&draftShareId=86a42b2e-01d4-4e74-a13f-8751105d0e9f#) to retrieve data from Jira if i try to search for Projects from Confluence.

I've used the link and authentificated but it will not work


author: AhmadDanial
body: Hi, Philip.

You are welcome. As of now, can you explain a little bit further on the current status of the issue we have here?

* Can you confirm how you were able to solve the application link issue in the first place?
* Is it possible for you to share the screen shot of the message that you are getting on your end? Since you mentioned that you are getting that from Confluence, what specific macro are you using?
* What do you mean by using the link \& authenticated but it does not work? Was there any error message shown?
* Are there any errors shown in the logs of both application when the issue is reproduced?

Keep me posted. Thank you.


author: Philipp Kayser
body: You can close it [@AhmadDanial](/t5/user/viewprofilepage/user-id/781639)

Thanks


Tags: application-link

confluence-server

jira

jira-server

server
how to look up an existing Atlassian support ticket?
Asked by Wendy Emerman:

I have this ticket number LT0123323, but support search comes up blank.

Help would be appreciated!


Answers:
author: Nic Brough (cheil2)
body: That's not an Atlassian support request number (or issue number either)

You'll need to go back to where you got that from and ask what support system it is actually for.

comments: author: Wendy Emerman
body: Thanks for the speedy reply. Will do.


Tags: cloud

confluence-cloud
Can I install custom theme in cloud version av confluence?
Asked by Peter Svensson:

Hello

I wonder if it possible to install a custom theme to change the look-and-feel of the our cloud based confluence site?

If yes how? I can't find any themes to download for cloud.

Thanks in advance

Peter


Answers:
author: AhmadDanial
body: Hi there, Peter.

You are able to install themes for the Confluence Cloud that you have running on your end according to the [Confluence: Theme](https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-theme) documentation that involves the process of installing new addons from the Atlassian Marketplace.

By default, you only have the standard theme installed:

![Screen Shot 2018-08-29 at 07.29.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/30703i06192EAC21F917A5/image-dimensions/504x211?v=v2 "Screen Shot 2018-08-29 at 07.29.59.png")

Should you decide to install new ones, we currently have the following add-ons that you can check on:

* [Refined Spaces for Confluence Cloud](https://marketplace.atlassian.com/apps/1216056/refined-spaces-for-confluence-cloud?hosting=cloud&tab=overview)
* [Instant Websites for Confluence](https://marketplace.atlassian.com/apps/1214121/instant-websites-for-confluence?hosting=cloud&tab=overview)

I recommend you to check on them to see if they fit the requirement that you have on your end.

If you want to get more hands on, you can also try to build your own Confluence Cloud theme by referring to the [Create a Confluence theme](https://developer.atlassian.com/cloud/confluence/create-a-confluence-theme/) to tailor it according to your own preference. Hope that helps!


author: Victor Mutambuki
body: Peter,

You can change the look and feel of your confluence instance. Please see see link below  
<https://confluence.atlassian.com/confcloud/changing-the-look-and-feel-of-confluence-724765494.html>

Victor


Tags: cloud

confluence-cloud

custom-field

look-and-feel

theme
What happens when an attachment is deleted
Asked by Tim Oldendorf:

Trying looking through the documentation but can't find what I need. Hoping one of you smart people can help me out.

What happens when an attachment is deleted from a page? Either deleting using built in delete function in Confluence or using a plugin such as Page Assistant?

Does it move it to trash AND delete it from the server? Or does it not remove from the server until we purge the trash? If we use a plugin - will that move it to the trash?

Any explanation is appreciated!


Answers:
author: Victor Mutambuki
body: Tim,

Deleted files can be restored from the trash. You'll need to be a space admin to do this.

See topic under Delete an Attachment File  
<https://confluence.atlassian.com/doc/manage-files-139415.html>

victor

comments: author: Tim Oldendorf
body: Thank you for your response.

I understand how to delete and how to restore from the trash.

What I am looking for is what exactly is happening when an attachment is deleted. When you delete and attachment and it is moved to trash - does that remove it from the attachments location on the server?

Or does it not remove it from the server until you purge the trash?

We just have a ton of duplicate attachments and I am trying to make sure that when I delete them from a page - that they are permanently removed.


author: Victor Mutambuki
body: Tim,

Correct, you've to purge the attachments in the trash.

Victor


author: Tim Oldendorf
body: So as long a the attachments are located in the trash, they are still being stored on the server?


author: Victor Mutambuki
body: Correct.


author: Tim Oldendorf
body: Perfect, Thanks!


author: Akhila Gade
body: Could you specify the path where these deleted attachments are stored in server?

Thanks


Tags: attachment

confluence-server

server
In Confluence (Cloud) how can I let clients access our jira service desk customer portal at any page
Asked by cole_evans:

Hello all!  

So right now we are using Confluence\[Cloud\] + Jira Service Desk\[Cloud\]... when we have a client go to our knowledge base directly to say look up the details of a software unit or FAQ, the client may decide that this isn't enough information for them and they want to quickly get back to our customer service desk portal.   

Is there any way to give them static and persistent access while using our confluence knowledge base to go to our customer service portal? Like some sort of widget or something in the corner of the screen or something?   

Sorry, I know that is sort of "hand wavey" and not as concrete of a question as I would like to ask. But is there anything like that?  

Thanks again and bless :D  


Answers:
author: Meg Holbrook
body: Hey Cole,

I'm not aware of any way to 'float' (for lack of a better term) a service desk portal iframe or link when in Confluence natively. The one thing I can recommend is maybe embedding a static portal link in each of your confluence articles. This way, the user can click at the bottom something like 'This doesn't help me - submit a help request.'

I am using an addon though called **SubSpace Navigation for Confluence**that may be beneficial to you which allows you to build out a navbar that can include external links:

![2018-08-28_13-09-45.png](https://community.atlassian.com/t5/image/serverpage/image-id/30690i55376EBD3653A3FD/image-size/large?v=v2&px=999 "2018-08-28_13-09-45.png")

comments: author: cole_evans
body: Thank you kindly for this information Meg! Apologies on my delay in getting back to you.  

I like both the embedded link idea as well as checking out this addon it looks like something that would certainly boost the capabilities of confluence! I will have to check back with my team and see if others also like it-- I suspect they will!   

Thank you again Meg, much appreciated!


author: Meg Holbrook
body: You're very welcome. If you have any other questions, feel free to reach out to me!


author: cole_evans
body: For sure, I actually need help right now haha! I actually have another question I raised about trying to modify the email address being sent out from my jira service desk instance.  

It's in this location here, unfortunately I am totally stumped and out of ideas at this point. I'd be very very grateful if you would take a moment to look through it and hopefully help me get past this!   

<https://community.atlassian.com/t5/Jira-Service-Desk-questions/Jira-Service-Desk-Cloud-The-email-address-being-sent-to-our/qaq-p/879555>


Tags: cloud

confluence-cloud

jira-service-desk

jira-service-desk-cloud
Looking for a banner which will stay closed if close is clicked.
Asked by Jonathan Smith:

Currently am trying to give users the ability to close the announcement **banner**. I have this working until the page is refreshed or if a user navigates to a new page...

Code:  
*\<div class="aui-message closeable"\>*   
*\<p class="title"\>*   
*\<a href="https://xxxxxxxxxxxx/display/\~admin/2018/08/28/Confluence+Printing+Update"\>New printing add-on installed: Scroll PDF Exporter.\</a\>*   
*\</div\>*

* The **close button (X)** appears if I use Custom HTML in Look and Feel.
* The same code will not display the X in the Announcement Banner.

**Does anyone know a way to keep the banner closed when navigating if a person clicks the X?**


Answers:
author: Dominic Lagger
body: Hi [@Jonathan Smith](/t5/user/viewprofilepage/user-id/1254033)

Did you figure out how to do that?  
I would like to achieve the same thing, and if possible without expensive plugins.

Regards, Dominic


author: Alejandro Villalobos _atSistemas_
body: Hi [@Jonathan Smith](/t5/user/viewprofilepage/user-id/1254033)

When you says...  
*"The same code will not display the X in the Announcement Banner."*   
Did you mean that you have tried the same HTML code on [Announcement Banner for Confluence](https://marketplace.atlassian.com/apps/1217921/announcement-banner-for-confluence)Free App and on there, it doesn't work?  

comments: author: Jonathan Smith
body: Correct [@Alejandro Villalobos _atSistemas_](/t5/user/viewprofilepage/user-id/109290) .

Posting code in the Announcement Banner for Confluence will not display a close button.

Posting code in global HTML displays the closed button, but if you navigate off the page, the banner (from code) reappears.


Tags: atl-adm

confluence-server

server
database connector shared between jira and confluence?
Asked by UKSecurityEngineering:

Can I copy the database connector from my Jira instance and place it in my confluence installation?


Answers:
author: Ignacio Pulgar
body: If both databases run the same version (ie: MySQL 5.7) then the connector can safely be copied from one instance to the other.

A restart of Confluence will be required for the connector to be detected.

comments: author: UKSecurityEngineering
body: I ended up setting confluence up with postgreSQL. I couldn't get confluence to play nice with the mysql DB. I didn't set up the Jira, but it was using MariaDB and Confluence didn't seem to like MariaDB. Atlassian states on their site that they don't support MariaDB. So I gave up and used PostgreSQL.

I will one day get around to redoing both instances in a more appropirate configuration.

Thank you!


Tags: confluence-server

connector

database

jira-server

server
How can I attach an Excel File to a Confluence page on creation?
Asked by Bill Tanner:

I have created a button on a Confluence page that users click, and then a new page is created with an embedded Excel file. Users can then edit the Excel file, entering scores/evaluations. The problem is that the original Excel file (in the template or source page) is updated when users save their changes. Thus, I cannot reuse the original file. I would like to keep the original "template" Excel file the same, and have a copy of it embedded in the new Confluence page created by clicking the button. Is there a way to do this? I cannot find a solution.

Thanks!


Answers:
author: Shannon S
body: Hi Bill,

Whenever you edit a document in Confluence it will overwrite the existing document. It does appear that there was a feature request for this briefly, but we have decided not to proceed with this as it hasn't gained a lot of traction:

* [CONFSERVER-32350](https://jira.atlassian.com/browse/CONFSERVER-32350)

You might be able to do this with [an add-on from Marketplace](https://marketplace.atlassian.com/search?product=confluence&query=templates), although I must admit that I'm not familiar with one that will do exactly this. It's worth reviewing the options above, however.

Let us know if you have any questions.

Regards,

Shannon

comments: author: Bill Tanner
body: Thank you for the reply. Looks like there may be an option using Bob Swift Command Line Interface. It can create a new version of the document. I'm trying that out and seeing if it will work for me.


author: Shannon S
body: Oh great! Thank you for letting us know.

If you figure out how to get it to work you can feel free to post the solution here in case someone else wants to do the same thing.

Regards,

Shannon


Tags: atl-adm

confluence-server

server
If I give view permission in Confluence to all jira users, will they be charged for licence?
Asked by Vinay Vegesna:

I want a page to be viewed by all the employees in my organization, but no edit access. My jira user licence is \~300, confluence user license is \~200. If I give view permission of that page to jira users group, will the jira users be charged for the licence?


Answers:
author: Ignacio Pulgar
body: If the page does not contain confidential data, then you may put that page into a space which allows anonymous access:

<https://confluence.atlassian.com/confcloud/setting-up-public-access-934718729.html>

Please, mind that, as it is a Cloud instance, anyone in the world could access a page set that way.

Otherwise, providing access to Confluence, even just read-only access, would require to consume a license, therefore needing a user tier upgrade on your Confluence instance.

comments: author: Vinay Vegesna
body: Hey Ignacio,

Thanks for making it clear!


author: Ignacio Pulgar
body: You're welcome!

If you find my response as useful, feel free to accept it.

Thanks!


Tags: cloud

confluence-cloud
share option not working in some childpages
Asked by hafiz qaisar:

hi,

when we click on "share" in some child pages it opens a pop-up "share this page". but on some child pages nothing happens ie no pop-up option to share.

one anomaly noticed is that, the page which allows share has also option "watching" next to share. and the page where share is not working it says "watch" rather than "watching".

any help would be much appreciated.

![](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjUwMDQ4NTUzMjYsImRvbWFpbiI6Im94Zm9yZG5hbm9wb3JlLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.1XdTznXwTiakRevXN1PyeN99GfECGdR4KzASxwmGlnI)


Answers:
author: Victor Mutambuki
body: Hafiz,

Watching means you've clicked on "watch" and in turn, the indication shows that you're Watching that particular page. "Watch" on the other hand means you're not watching the page. To start watching a page, you click "Watch" and the display is you're Watching the page.

<https://confluence.atlassian.com/doc/share-a-page-or-blog-post-16482511.html>

Victor

comments: author: hafiz qaisar
body: hi victor,

thanks for your reply. when its in "watch" status, clicking on watch doesn't make any difference, as if its inactive. and same for share icon. is there anything I need to do at the root of the tree so "share" is enabled on all child pages?
Jira Service Desk: How to create more fields under "Request Types"?
Asked by cole_evans:

So I am looking at this "Request Type" that I want the client to interact with and there are some fields that aren't available to add that I really want. How can I add more?  

<br />

Screenshot 1: Request Type with a few fields on it already.

![field issues GRAH.png](/t5/image/serverpage/image-id/30629i944BB25C27F17971/image-size/large?v=v2&px=999 "field issues GRAH.png")  
Screenshot 2: The only fields that I can seem to add to this request type.... how can I add more fields to these?   

![dshjkajhksdajhkdsajhksdajk.png](/t5/image/serverpage/image-id/30630i3E61E601FF3C1C57/image-size/large?v=v2&px=999 "dshjkajhksdajhkdsajhksdajk.png")


Answers:
author: Alexey Matveev
body: Hello,

Request type is based upon issue types. Try to add more fields to the screens of the based issue type.

comments: author: cole_evans
body: Thank you Alexey, worked perfectly!


author: Alexey Matveev
body: [@cole_evans](/t5/user/viewprofilepage/user-id/1704764) You are welcome!


Tags: cloud

confluence-cloud

jira-service-desk

jira-service-desk-cloud
View File Macro - Office Word documents - why is interting spaces into the text
Asked by Jarom?r Pet??k:

Hi,

we use View File Macro for presenting Office Word documents. Everything looks good, but if we have text and any part of the text has diferent colour, macro splits the text and inserts extra space before and after the text.

for example:

qos-**GE0/6** -out

we have GE0/6 with green colour. Macro then inserts space before and after. Then one string is splitted int to the three strings

qos- **GE0/6**-out

can anyone help?

thanks

Jaromir


Answers:
author: Diego
body: Hi Jarom?r, great to have you here at the Community!  
Well, the View File Macro is deprecated since Confluence 5.9 release. You can check this information right here:
> **[Deprecated macros for Confluence (13 November 2015)](https://confluence.atlassian.com/doc/end-of-support-announcements-for-confluence-210239673.html#EndofSupportAnnouncementsforConfluence-DeprecatedmacrosforConfluence(13November2015))**   
>
> **[CONFSERVER-39829 - Plans to remove the view file macros](https://jira.atlassian.com/browse/CONFSERVER-39829)**

Eventually, this set of macros will be replaced by another solution but in the meantime they still available to use. I was able to reproduce and file a report for this behaviour right here:
> **[CONFSERVER-56407 - View File Macro Inserts White Space In Formatted Text](https://jira.atlassian.com/browse/CONFSERVER-56407)**

To avoid this formatting issue, you could insert your word files as Thumbnails in your page:
> 1. Upload the file to your page  
> 2. If it is displayed as a link, select the link and click to Display as thumbnail  
> - You may need to enable the Confluence Files add-on if this option is not available  
> 3. Publish the page  
> 4. Users are now able to click the attachment and preview it  
> - There was no white spaces inserted when preview was used

Let us know if this helps your case!

comments: author: Jarom?r Pet??k
body: hmm, ok thanks a lot for your answer and support :)


Tags: macro

ms-office-connector

ms-word

view-file
What are the next Enterprise versions for Jira and Confluence ?
Asked by Foucault Dupleix:

Hello,

Last Confluence Enterprise version is 6.6 from December 17.

Last Jira Enterprise version is 7.6 from November 17.

Do you already know which versions will be next Enterprise version for Jira and Confluence ? And do you have an approximative idea of their release date ?

Thanks

Regards

Foucault DUPLEIX


Answers:
author: Victor Mutambuki
body: Foucault,

Please review the link  
<https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html>

Victor

comments: author: Foucault Dupleix
body: Thank you Victor.

I took my information from this page also, but it only says that an Entreprise release will be published once per year for each product. So, I was wondering if next Jira \& Confluence releases will be Entreprise ones or not.


Tags: confluence-server

server
How much does the renewal of AddOns cost? (Confluence Data Center license)
Asked by Dominik Mlasko:

The cost for Confluence Data Center license is every year 100% of the initial price.  
Does the same apply to Add-Ons?  

Edit: I saw there was a update on the marketplace website. Now that seems pretty clear for me.  
As example:

With Data Center I have to pay 7140$/year for Gliffy Diagram for Confluence. That's it. No renewal discount.  
I am right?


Answers:
author: Dominik Mlasko
body: There is no renewal discount for AddOns used in a data center.


author: Victor Mutambuki
body: ![Screen Shot 2018-08-28 at 6.21.32 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/30701iF5C920615BD5BAB5/image-dimensions/605x240?v=v2 "Screen Shot 2018-08-28 at 6.21.32 PM.png")

Also see link below  
<https://www.atlassian.com/licensing/data-center>

Victor

comments: author: Dominik Mlasko
body: I know the price of the Data center license itself. My question is about the add ons (Server apps).  
On the provided link is nothing written about the pricing of add-ons within a data-center license. :(


Tags: app

confluence-server

cost

data

data-center

licence

server
Quick-searching a page within a space
Asked by Tom Van Rossom:

In an ideal world, the confluence quick search would find only the page I'm looking for, every time...

A lot of our confluence spaces have more or less the same page-tree and page-names. This make searching worse: if you type 'meeting notes' in the quick search and hit enter, lots of pages are found.

In order to reduce the number of pages returned by the search, I would like to add a part of the space key. example: 'meeting notes human' . I want to find the 'Meeting Notes' page in the 'Human Resources' space. This page is found, but it is not the best/first result. It seems that 'human' is not used to order the results. I have to scroll down and search myself within the results :(

Why is this? Are space keys and space names not indexed? Is there a better way to search (using the quick search!)?

I know you can limit the search results on the results page, but I wonder if there is a faster way.

Any suggestions? Thanks!


Answers:
author: Tom Van Rossom
body: Not really what I was looking for, but thanks for the reaction, Victor!


author: Victor Mutambuki
body: Tom,

You can use a macro that would make search results faster. For example,[Content by Label macro](https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwirv86QsZDdAhWWyIMKHeXbAhoQFjAAegQIAhAB&url=https%3A%2F%2Fconfluence.atlassian.com%2Fdoc%2Fcontent-by-label-macro-145566.html&usg=AOvVaw3-WYdOQq2LnlMeJRPbPgmz).

Victor


Tags: confluence-server

search

server