youngmon/atlassian-qna huggingface dataset:
Confluence hierarchy
Asked by Jim Stewart:

Someone on our team asked what the hierarchy - if there is one - in Confluence. She suggested Spaces/Pages/Articles. It may well be that pages ARE articles so our understanding could be fundamentally flawed. If you can point me to an article, much appreciated.


Answers:
author: Brant Schroeder
body: Jim,

Really Confluence is broken up into Spaces and within spaces you have pages. Pages can be organized into a hierarchy. You can use labels to organize content. Here are a couple of articles.

<https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-organizing-your-content>

<https://www.atlassian.com/software/confluence/guides/get-started/best-practices>

When applying security you start at the space and then go to the page level which inherits from the top down.

comments: author: Jim Stewart
body: Good stuff. thanks.


Tags: cloud

confluence-cloud
You cannot edit any pages in this area.
Asked by Gert:

"You cannot edit any pages in this area.  
Ask a space admin or the person who invited you to allow you to add a page in that space."

i am the admin of confluenc and have all acces.

i have create new page and i have add user to edit this page and i have invite user to edit this page  
they accept the invitation but when they try to edit the page they can not "You cannot edit any pages in this area".

Thank you for your support for the proposals.


Answers:
author: Joshua Sneed Contegix
body: Hi Gert,

Those users are not granted edit [permissions on the space](https://confluence.atlassian.com/doc/assign-space-permissions-139460.html) level or there is a [page restriction](https://confluence.atlassian.com/doc/page-restrictions-139414.html) in place preventing them from editing. It's also worth noting that child pages will inherit restrictions from their parent page. Check out [Permissions and restrictions](https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html) for how all of it works in Confluence. Cheers!
Add folders with different files
Asked by aas:

Hello

I have generated docs which look like folder with other folders and different files (js, css, png, xml, html) inside and I need to add it into Confluence. I mean that user go to Confluence page where he see the link, than click that link and see all that folders and files


Answers:
author: aas
body: Thanks for answer [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) You mean that for every folder I have to create confluence page and add files on it? But it takes a very long time, may be there is some way to do it faster? For example can I add folders with webdav?

comments: author: Nic Brough -Adaptavist-
body: There are no "folders", Confluence is not a file management system it does not have them at all.

Yes, you can create a page tree and use the pages as containers for files, but that's the closest you will get to "folders". Webdav shows you pages in the tree structure but because there are no folders, it can't show you those.


author: Nic Brough -Adaptavist-
body: Confluence is not a file manager, it does not have "folders". The closest you can get is to assume the page tree is a directory structure, and hence attach files to pages within a tree.


Tags: confluence-server

server
Is there a way to include single parts of a page into another page?
Asked by Anna Asendorf:

Hi everyone,

I have following problem: within our company we would like to build an internal overview page of all the processes, team updates etc.   
As our pages are very huge and to include the whole page into the small layouts for the overview page it is too much.  
Is there a way to only include single parts of the specific page like columns or only one layout layer? I tried to use the excerpt include macro for this but the explanation page from Atlassian doesn't bring me further. Hope anyone of you knows a little trick maybe :) Many thanks!


Answers:
author: Alexis Robert
body: Hi [@Anna Asendorf](/t5/user/viewprofilepage/user-id/4159665) ,

it is possible to include some part of another page in Confluence.

To do this, you should first include the text from your first page in the macro Excerpt.

Then, on the second page, you will use the macro Excerpt Include to get the text from the first page.

This way you can show on your overview page only a small part of another page.

You can have a look at the different steps here in the documentation : <https://confluence.atlassian.com/doc/excerpt-include-macro-148067.html>

Let me know if this helps,

--Alexis

comments: author: Anna Asendorf
body: Hi Alexis,

thanks for your quick response! I see, does that mean there is no way to build the excerpt around an existing table? Instead I have to include e.g a new table to the excerpt macro?

Cheers, Anna


author: Alexis Robert
body: Hi [@Anna Asendorf](/t5/user/viewprofilepage/user-id/4159665) ,

it is possible to include tables in the Excerpt macro, if you have have data already you can just copy/paste it in the macro.


author: Bill Bailey
body: I can also recommend the [multiexcerpt macro.](https://marketplace.atlassian.com/apps/169/multiexcerpt?hosting=cloud&tab=overview) As the name implies, it allows you to create multiple named excerpts on a single page that can be used anywhere. I often create a page with multiple blocks of reusable content that I can pull in where I need them, but have all the excerpts controlled from a single page.


Tags: atl-orange

cloud

confluence-cloud
How can I add a countdown timer with stop start functionality to a confluence page?
Asked by Jenine Borowik:

Hi, I am setting up some online group discussions where the key points will be captured by facilitators (using comala boards and sharing their screen through MS Teams). We would like to add to each page a countdown timer which counts back from (e.g.) 30 minutes to 0 to alert each group to the time left to complete the work, with the functionality for the facilitators to start/stop the clock.

I have installed the Countdown macro but it does not appear to have start stop facilities.

Are there any other (easy) ways to do this?

Thank you for any help!


Answers:
author: James Conway
body: Hi [@Jenine Borowik](/t5/user/viewprofilepage/user-id/4027326)

That sounds like a really interesting use case for Comala Boards. Could you contact me via <https://support.comalatech.com> with a few more details of how your workshops work and how your facilitators would want to manage the countdown time.

Thanks in advance

James  
Senior Product Manager

comments: author: Jenine Borowik
body: Hi James

I have sent some more details. The boards work well for workshops :)

Best Regards

Jenine


Tags: confluence-server

server

timer
memory leak issue
Asked by yunyoung:

After reading a lot about MAT, I used my production heap dump to analyze the memory leak issue. Here is the leak report error:

**Created Nov 10 at 2:03am**

![Nov_10_Problem_Suspect2_4.png](/t5/image/serverpage/image-id/118162i2B3BABF43859B8E0/image-size/large?v=v2&px=999 "Nov_10_Problem_Suspect2_4.png")

Problem Suspect 1 :

Thread Properties(Caesium-1-2):  
Object / Stack Frame : java.lang.Thread @ 0x908ae6d8  
Name : Caesium-1-2  
Shallow Heap : 120  
Retained Heap : 891,655,520  
Context Class Loader : org.apache.catalina.loader.ParallelWebappClassLoader @ 0x80e106a0  
Is Daemon : true

Thread Stack :  
Caesium-1-2  
at java.util.Arrays.copyOfRange(\[CII)\[C (Arrays.java:3664)  
at java.lang.String.\<init\>(\[CII)V (String.java:207)  
at java.nio.HeapCharBuffer.toString(II)Ljava/lang/String; (HeapCharBuffer.java:567)  
at java.nio.CharBuffer.toString()Ljava/lang/String; (CharBuffer.java:1241)  
at com.mysql.jdbc.StringUtils.toString(\[BIILjava/lang/String;)Ljava/lang/String; (StringUtils.java:2253)  
at com.mysql.jdbc.ResultSetRow.getString(Ljava/lang/String;Lcom/mysql/jdbc/MySQLConnection;\[BII)Ljava/lang/String; (ResultSetRow.java:707)  
at com.mysql.jdbc.ByteArrayRow.getString(ILjava/lang/String;Lcom/mysql/jdbc/MySQLConnection;)Ljava/lang/String; (ByteArrayRow.java:69)  
at com.mysql.jdbc.ResultSetImpl.getStringInternal(IZ)Ljava/lang/String; (ResultSetImpl.java:5253)  
at com.mysql.jdbc.ResultSetImpl.getString(I)Ljava/lang/String; (ResultSetImpl.java:5136)  
at com.mysql.jdbc.ResultSetImpl.getString(Ljava/lang/String;)Ljava/lang/String; (ResultSetImpl.java:5175)  
at com.mchange.v2.c3p0.impl.NewProxyResultSet.getString(Ljava/lang/String;)Ljava/lang/String; (NewProxyResultSet.java:1147)  
at org.hibernate.type.descriptor.sql.VarcharTypeDescriptor$2.doExtract(Ljava/sql/ResultSet;Ljava/lang/String;Lorg/hibernate/type/descriptor/WrapperOptions;)Ljava/lang/Object; (VarcharTypeDescriptor.java:62)  
at org.hibernate.type.descriptor.sql.BasicExtractor.extract(Ljava/sql/ResultSet;Ljava/lang/String;Lorg/hibernate/type/descriptor/WrapperOptions;)Ljava/lang/Object; (BasicExtractor.java:47)  
at org.hibernate.type.AbstractStandardBasicType.nullSafeGet(Ljava/sql/ResultSet;Ljava/lang/String;Lorg/hibernate/type/descriptor/WrapperOptions;)Ljava/lang/Object; (AbstractStandardBasicType.java:260)  
at

Problem Suspect 2:

![Nov_10_Problem_Suspect2_1.png](/t5/image/serverpage/image-id/118164iBF9866340CA86DE2/image-size/large?v=v2&px=999 "Nov_10_Problem_Suspect2_1.png")![Nov_10_Problem_Suspect2_2.png](/t5/image/serverpage/image-id/118163i8BA41F29E3AD8FE8/image-size/large?v=v2&px=999 "Nov_10_Problem_Suspect2_2.png")![Nov_10_Problem_Suspect2_3.png](/t5/image/serverpage/image-id/118166iAD6335FF1E595914/image-size/large?v=v2&px=999 "Nov_10_Problem_Suspect2_3.png")


Answers:
author: Jack Brickey
body: Was there ever any conclusion on this?


Tags: confluence-server

server
Enable anonymous access behind VPN address
Asked by Mikael Bokell:

Is it possible to give anonymous user read access to confluence cloud if they are behind an VPN ?  
Don?t won't to open the site for everyone.  
So the user without an account can access and read when they have the VPN connection up and running !


Answers:
author: Bill Bailey
body: I would say no. The type of configuration you are talking about is only possible with server or data center.


Tags: cloud

confluence-cloud
Time to resolution report with days
Asked by krzysztofzarebski:

Hi,

There is possible to change in report section, hours in days?

![2020-11-13_08-43-31.png](https://community.atlassian.com/t5/image/serverpage/image-id/118130iFE18C748924330A3/image-size/large?v=v2&px=999 "2020-11-13_08-43-31.png")


Answers:
author: G?k?e G?rsel {Appfire}
body: Hi [@krzysztofzarebski](/t5/user/viewprofilepage/user-id/270942) ,

You can use the gadgets of **[Time to SLA](https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=server&tab=overview)** for this.

Just select the period as days when you configure the gadget and you're done. You can make the same configuration in SLA reports as well.

As a bonus, you can use these gadgets in Confluence too.

**[Time to SLA Gadgets](https://confluence.snapbytes.com/time-to-sla/get-handy-reports-gadgets)**

![days.png](https://community.atlassian.com/t5/image/serverpage/image-id/118398iF94BF2F2822F29DC/image-size/large?v=v2&px=999 "days.png")

Please let me know if you have further questions.

Cheers,

G?k?e

*Please note that I'm a member of the Snapbytes team.*


author: Hana Ku?erov?
body: Hi [@krzysztofzarebski](/t5/user/viewprofilepage/user-id/270942) ,

unfortunately I don't think there is such a possibility.


Tags: confluence-server

jira-service-management

server
Hello, When i copy pages, there is no link in the copy complete message, and copy is not successful
Asked by Sherry Qi:

I want to copy pages(structure) from one location to another location within the same space. But when I click **Copy** of the root page, select a **Parent Page** , select **Include child pages,** input a prefix in **Start titles with,** and **Labels,Attached files and Restrictions** are selected with default**,** and finally click **Copy.** The is a "**Copy complete**" message but without any link. Meanwhile, the pages are not copied to the designation location. I have the copy permission. I can copy the single page. Pls help.


Answers:
author: Yannick Ibert
body: hello, was there a solution to this? I have exactly the same phenomenon as described here but in the version data center 8.5.11.  
Copy page with subpages and attachments, copy completed message, but no link to the copied pages. In addition, no pages are created. User has all required rights in the area. However, copying works with the global admin user.  
Any Ideas?


author: Diego
body: Hello [@Sherry Qi](/t5/user/viewprofilepage/user-id/4159504) !

I believe that you are using the following app:
> * [++***\[Atlassian Marketplace\] Copy Page Tree***++](https://marketplace.atlassian.com/apps/22929/copy-page-tree?hosting=cloud&tab=overview)

If that is true, I believe that reaching out to them would be the best approach:
> * ++***[Copy Page Tree - Support](https://marketplace.atlassian.com/apps/22929/copy-page-tree?hosting=cloud&tab=support)***++

However, since this is not completely clear to me, allow me to ask a few questions:
> 1. *What happens if you manually navigate to the page where you moved the page?*
> 2. *Are you moving the pages into the root page of your space or another page?*

Let us hear from you!

comments: author: Sherry Qi
body: Hello [@Diego](/t5/user/viewprofilepage/user-id/1188952) ,

Thanks for your information. For your questions:

1. *What happens if you manually navigate to the page where you moved the page?-* *No pages have been copied there.*
2. *Are you moving the pages into the root page of your space or another page?* *- Both are not successful. It seems that I can not copy pages to any place including the same parent page. But I can copy single page to any place.*


author: Sherry Qi
body: Hello [@Diego](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1188952) ,

According to your response, do you mean **Copy Page Tree** is an additional function of Confluence that we need to buy and install first?


Tags: cloud

confluence-cloud
What are some of the best practice for auditing confluence access?
Asked by Liang Wei Teo:

What are some of the best practice for auditing confluence access?

Apart from using the usual ITGC framework; looking at user access provisioning, termination, access review what are things do people look out for?

Also given the immense amount of logs, what are some of the key logs that should be reviewed?


Answers:
author: Daniel Ebers
body: Hi Liang,

it might depend on what you are looking for - or in other words: who requests the logs / the audit.

Confluence comes with an audit log:  
<https://confluence.atlassian.com/doc/auditing-in-confluence-829076528.html>

If it is still needed to save the logs for somebody depends on what your requirements are.

In case you are using external tools like a Single-Sign-On and/or a role base access model those environments might have their own logs.

Cheers,  
Daniel


Tags: confluence-server

server
Inability to add / invite user in confluence
Asked by Parvez Soobhany:

Hello,

I currently have 8 users in my confluence \& Jira (Both cloud version), and my limit is of 10 user for each system.

Since a few days, I am unable to invite or add people to Confluence or Jira.

In the past, it has been working fine.

Anyone else having this issue?

Thanks


Answers:
author: Ang?lica Luz
body: Hello [@Parvez Soobhany](/t5/user/viewprofilepage/user-id/4156933),

Welcome to Atlassian Community!

Just for a better understanding of the issue, I would like to make some questions.

What error message appears when you try to invite the user?

Can you please check on the developer tools on your browser and verify if it shows any other error on the console tab?

Is it happening with only one email address? Have you tried to invite another user?

Regards,  
Ang?lica

comments: author: Parvez Soobhany
body: Hello ,

I have tried with different email \& different domains and still does not work.

Error message and Console message are as follows:

![shotW1792 (2).png](https://community.atlassian.com/t5/image/serverpage/image-id/118363i4D8485DCD22858C4/image-size/large?v=v2&px=999 "shotW1792 (2).png")

![shotW1793.png](https://community.atlassian.com/t5/image/serverpage/image-id/118364iA687946F21DE2933/image-size/large?v=v2&px=999 "shotW1793.png")


author: Ang?lica Luz
body: Thank you for the details, Parvez.

Are you adding users directly from the Cog icon \> User management \> Invite users?

Are you adding them on the role Basic, Trusted, or Site administrator?

Can you test adding them on the Basic role and uncheck all product access to check if they will be invited?

After that, you can go to their profile and add the default groups so they can access Jira.


author: Parvez Soobhany
body: Hi,

I attempted all the roles but did not work.  

The solution of adding as basic role with all unchecked and then giving access via profile seems to work.

Thanks


Tags: cloud

confluence-cloud
?????????????????????????????????????????
Asked by Kenji Asano ????:

???????????????????(?????)?????????????????????????????????Storage????????????????????API????????????????????????????????????

??????????????API???????????????????????????????????????????????????API??????????????????????????????????????????????????????


Answers:
author: Hana Ku?erov?
body: Hi [@Kenji Asano ????](/t5/user/viewprofilepage/user-id/4159429) ,

welcome to the Atlassian Community!

There are not many possibilites how to manage uploaded files in Confluence itself, you can find more about it [here](https://support.atlassian.com/confluence-cloud/docs/manage-uploaded-files/)

Maybe this application [Attachments Manager for Confluence](https://marketplace.atlassian.com/apps/1222381/attachments-manager-for-confluence) could help you.

comments: author: Kenji Asano ????
body: Hi [@Hana Ku?erov?](/t5/user/viewprofilepage/user-id/1226304)

Thanks for the suggestion. It looks the tool is very useful. I'll try it out. Really appreciate the prompt support.


Tags: cloud

confluence-cloud
Cannot upload a file on Confluence
Asked by hyungjik.lee:

Hi,

I'm trying to attach a .ppt file but keep getting the message below.

"The server is not responding. Please check that it is running."

The file size is about 1MB so, it wouldn't be the size of the attachment that blocks me uploading this file.

Can someone let me know how to resolve this?

Thanks!


Answers:
author: Simon Kerbel
body: I got this same error and realized it was because the documents were still open in Word. I closed them in Word and was able to upload via drag and drop successfully. Hopefully this will work for you.


author: Prashant Sangappa Shivashimpi
body: Hi Lee,

Could you please try to open the browsers network monitor (F12) to see the flow of the requests. The attach request is normally a POST or PUT request. Additionally, please check the .ppt file does not have too many special characters included. It would be useful if you provide more details on the error with screenshot.

BR,

Prashant.


Tags: cloud

confluence-cloud
Large pages in the Cloud are slow to use and worse when screen is shared over Google Meets
Asked by ftong:

Hi,

I have a page in Confluence Cloud that has a title and a table with 544 rows, 11 columns. It's tedious to use because it's so slow to load and very slow when editing. We do a lot of waiting for the page to update, a row of cells to highlight, text to show up, etc. It's even worse during a meeting where I screenshare with my teammates. We switched back to Excel and Google Sheets on Google Drive for productivity's sake. Any suggestions?

Many thanks for your help!


Answers:
author: Benjamin Horst
body: Same goes for Confluence Server and Google Meet.

Google Meet is eating Performance like mad.


author: Allister Scicluna
body: Have tried whitelisting the confluence urls via firewalls such as windows firewall, Kaspersky web internet filtering?

comments: author: ftong
body: Thanks for the suggestion. Confluence and JIRA, both cloud and server, are in use here but I'll check with my IT group to see if whitelisting is possible.


author: Diego
body: Hello [@ftong](/t5/user/viewprofilepage/user-id/3665789) !

This performance issue was being tracked here:
> * [++***Slow performance while editing page with large number of tables***++](https://jira.atlassian.com/browse/CONFCLOUD-65329)

However, our teams are working on several performance improvements. With this in mind, this initial ticket was closed and the performance improvements started being tracked here:
> * [++***\[New\] Slow performance while editing New Editor page***++](https://jira.atlassian.com/browse/CONFCLOUD-70197)

Currently, the best approach would be to vote and watch the report. By watching it, you will be kept up to date with everything posted there.

Let us hear from you!

comments: author: ftong
body: Thanks for your reply. I should've mentioned that when I'm in the editor, I frequently get a green bar that flashes at the top of the editor that says something like I'm offline then a bar that will flash several seconds later saying I'm back online and then I can continue with whatever I was doing in the editor. The bar flashes too quickly for me to get a screenshot. I'll add this to the thread that was referenced above. Thanks.


Tags: confluence-cloud
Option to expand and collapse rows in a table
Asked by Stella Wong:

I have a table on confluence which I would like to allow the viewer to expand and collapse a range of rows. Is there a way to do so? Thanks!


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Stella Wong](/t5/user/viewprofilepage/user-id/4143152) ,

You may try the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app.

Firstly, enable [live filtration](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro) for your table:

![Fri 1-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/118131iF6D1021C9A7134BF/image-size/large?v=v2&px=999 "Fri 1-1.png")Then go to the filtering options and choose the Hide columns feature:

![Fri 1-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/118132iCB8306DB99012225/image-size/large?v=v2&px=999 "Fri 1-2.png")Now you can type in the column names that you want to hide and save changes if required:

![Fri 1-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/118133i67392DF4688EDCCA/image-size/large?v=v2&px=999 "Fri 1-3.png")Hope this helps your case.

comments: author: Stella Wong
body: I'm actually trying to collapse horizontally, ie for the rows instead. Any idea?


author: Katerina Kovriga {Stiltsoft}
body: Then maybe [pagination](https://docs.stiltsoft.com/display/public/TFAC/Sorting%2C+freezing+and+other+table+viewing+options#Sorting,freezingandothertableviewingoptions-Addpaginationtotables) will be helpful - our [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro) macro (that is a part of the app mentioned before) provides such feature as well.

![](https://stiltsoft.com/blog/wp-content/uploads/2020/10/5-min.png)


author: Stiltsoft support
body: You may try our [Table Spreadsheet](https://docs.stiltsoft.com/tfac/cloud/table-spreadsheet-83100938.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro instead of the Table Filter macro - here you'll be able to hide unwanted rows like you do it in Excel.

Hope it helps!


Tags: atl-curate

cloud

confluence-cloud

filter

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-spreadsheet