youngmon/atlassian-qna huggingface dataset:
Repository permissions not working for users
Asked by poojagunjal:

I have given write access to users for my repository.

Users are unable to access/view this repository at their end.

Please help


Answers:
author: Theodora Boudale
body: Hello,

We would need some additional info in order to figure out what is happening.

1. What is the URL of this repo
2. Which are the users in question
3. A screenshot of their browser when they try to view this repository

In case you don't feel comfortable sharing this info publicly, you can open a ticket with our support team providing also the info I asked above, and they will help you with this issue.

You can open a support ticket with Bitbucket Cloud team via the following link:

* <https://support.atlassian.com/contact/#/>

In the field "What can we help you with?", select "Technical issues and bugs". Then make sure to select Bitbucket Cloud as product and also fill in the URL of the workspace that owns the repos.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Side-By-Side Change side blank
Asked by Storch:

Hello. I am having a problem that started about 3 weeks ago. When I open a change in the Side-By-Side diff viewer, the changed side is blank, I have tried deleting all cached data to no avail.

Browser: Chrome 85.0.4183.83 (64-bit)

Any suggestions?

Thank you,

Jon


Answers:
author: Theodora Boudale
body: Hi Jon and welcome to the community.

I believe this is due to a bug if zoom on Chrome is more or less than 100%

* <https://jira.atlassian.com/browse/BCLOUD-6696>

Can you try resetting zoom to 100% (Ctrl + 0) and see if that solves the issue for you?

I can see in our system that you have the "New Pull Request Experience" disabled. I believe that the bug doesn't occur with the new pull request experience, so another thing you can try is:

1. After logging in to bitbucket.org, go to your avatar (bottom left corner) \> Labs
2. In there, find and enable the "New pull request experience"

Please feel free to let me know how it goes.

Kind regards,  
Theodora

comments: author: Storch
body: Thank you Theodora,

I did find this bug report but the solution was tucked in the "Older Comments" section and the bug tracking system itself does not list the solution on the main page so I completely missed it.

I really appreciate your help.

- Jon


author: Theodora Boudale
body: Hi Jon,

You are very welcome, I'm glad to have helped.

You are absolutely right about the workarounds not being visible, I went ahead and added them to the bug description for any users who may come across the bug and look for a solution. Thank you for the feedback!

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Why bitbucket needs third part cookies?
Asked by MHack:

I could not log into my account due to using Brave for saving my privacy.

My browser blocked

* <https://cdn.optimizely.com/js/561540500.js>
* <https://js-agent.newrelic.com/nr-1177.min.js>

Also I have blocked cross-site cookies, which are not necessary for usage.

Why are you blocking my logging into my account when I want to safe my privacy?


Answers:
author: Daniel Eads
body: Hi, welcome to the Community!

Bitbucket Cloud uses id.atlassian.com for authentication before passing your session back to Bitbucket at bitbucket.org. Brave's Shield by default blocks cookies between domains. Since these are different domains, the Shield settings in Brave don't apply cleanly across the application - even if you've disabled Shield at one point, it takes a couple prods of Shield tweaking to get everything flowing well. The Optimizely and NewRelic javascript packages that you've noted should not be necessary for login. The issue is with cookies on separate domains during the authentication flow.

This isn't unique to Atlassian; I've reported this issue to Brave and noted many other sites reporting the Shield cookie blocker breaking IAM. It's notable that uBlock Origin, Disconnect, etc. don't have the same effect that Brave Shield does here. Hopefully it's sorted and "just works" soon.

In the meantime, [you can follow the instructions on this post for deactivating shields in all the necessary places](https://community.atlassian.com/t5/Jira-questions/Re-Jira-cannot-login-with-new-Brave-Browser/qaq-p/1186515/comment-id/377455#M377455).

Cheers,  
Daniel


Tags: bitbucket-cloud

cloud
Not receiving any Bitbucket email notifications
Asked by Teodor Iliev:

Hi,   

Ever since I switched over to the PR v2 UX I stopped receiving email notifications from BitBucket (comments on my/watched PRs, approvals \& merges, etc.)

I've switched back to the old UX, messed with the email aliases, changed marketing preferences, but nothing seems to help.

From what I've read it might be that some email bounced and my email address is now blacklisted (possibly temporarily). I will provide updates, but please take a look if possible as the entire experience of code reviewing is rather frustrating without real time feedback.

Thanks in advance,

**teodor.iliev@tide.co**

P.S. For reference - that's the thread I found about bouncing emails - <https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-bitbucket-email-notifications/qaq-p/1473605>


Answers:
author: Tyler T
body: This was not caused by switching to the v2 version of pull requests - emails notifications are the same for both experiences on the backend.

Your email address was in our bounce list which means that Atlassian attempted to send mail to your address and it was returned as undeliverable. I've cleared your address from the list. Please verify that you can receive mail at that address and try again.

comments: author: Teodor Iliev
body: Thanks a lot. Noted. It works now.


author: elliot.costi
body: Hi. Can I also be removed from the bounce list?


author: jamie.lui
body: Hi, Could I also be removed from bounce list?


author: aleksandar.aleksandrov
body: Can't you unblock the whole tide.co domain ?


author: Tyler T
body: [@aleksandar.aleksandrov](/t5/user/viewprofilepage/user-id/3857873) Please create a support case so the email addresses can be shared confidentially: <https://support.atlassian.com/bitbucket-cloud/>


Tags: bitbucket-cloud

cloud

email
Where tot manage bitbucket users?
Asked by Johan Ruiter:

In the jira management view I can see and manage jira, confluence, jira service desk etc.

I can't find where tot manage Bitbucket users. I also get two invoices. One for Bitbucket and one for all other products. This might me related to the problem.


Answers:
author: Ana Retamal
body: Hi Johan,

Your Bitbucket account counts as a different entity than Jira and Confluence, so users are managed separately. You can see your Bitbucket users at [https://bitbucket.org/\<workspaceID\>/workspace/settings/plan-users](https://bitbucket.org/<workspaceID>/workspace/settings/plan-users). Remember to replace \<workspaceID\> with your actual workspace ID.

Regarding the separate invoices, it's the same reason as the above. As they're different entities, they'll generate separate invoices too.

Hope that explains, Johan. If you have any other questions, let us know!

Best regards,

Ana

comments: author: Johan Ruiter
body: Thanks for answering. Unfortunatly it doesn't work. I get: "That link has no power here". Any other idea?


Tags: bitbucket-cloud

cloud
I am not able to login in to bitbucket by two step verification code,dont have recovery codes
Asked by Atla venkata prasadu:

In order to login in to bit bucket enabled two step verification for the bit bucket account used Microsoft authenticator in Samsung mobile ,but recently I lost mobile so I am not able to login to bit bucket because don't have the recovery codes, so I want to use new mobile to enabe two step verification ..please help me


Answers:
author: Theodora Boudale
body: Hello,

In case your laptop/computer has the SSH keys that you use for your Bitbucket Cloud account, you can try recovery via SSH like Tyler suggested. You should be able to retrieve six recovery codes by executing this command in terminal:

```
ssh git@bitbucket.org recovery_codes
```

These codes are for **one time use only**, so you can use one of them to log in Bitbucket and a second one to disable 2FA. Afterwards, you can set up 2FA again with your new phone.

If you no longer have access to your SSH keys, you can do the following:  
1. Log in to <https://bitbucket.org/>  
2. You will get redirected to id.atlassian.com to log in with your Atlassian account   
3. When you get the screen where you need to enter a 2FA code, you will see at the bottom a link with the title "**Forgot code?** "  
4 Select that, and then the next screen will give you the option to "**Send recovery email**"

You will get a recovery email that will allow you to disable 2FA and access your account. This process may take some time to complete, and you may be contacted by our Support team for account verification.

Please feel free to let us know if you have any questions!

Kind regards,  
Theodora


author: Tyler T
body: Have you tried to recover the codes via SSH?

<https://support.atlassian.com/bitbucket-cloud/docs/enable-two-step-verification/>


Tags: bitbucket-cloud

cloud
How to download Mecurial repo
Asked by mrpope:

Now that BitBucket no longer provides access to Mecurial how can I download a legacy repo?


Answers:
author: Theodora Boudale
body: Hello,

Our support team may be able to assist you with this.

You can open a support ticket with Bitbucket Cloud team via the following link:

<https://support.atlassian.com/contact/#/>

In the field "What can we help you with?", select "Technical issues and bugs". Then make sure to select Bitbucket Cloud as product and also fill in the URL of the workspace that owned the Mercurial repos.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
How do I get rid of the default .gitignore?
Asked by HallowellEMC:

An option flashed by me that I didn't uncheck, and now my repositories are created with a default .gitignore that prevents normal operation. I can't check in a new repo because the "histories are unrelated".

How do I shut off that "feature" of generating the default .gitignore (which doesn't have anything in it that I need).

How can I get passed this problem checking in my source?

And not so important, but .. why doesn't search turn up anything about it?

Thanks

Chris


Answers:
author: HallowellEMC
body: Found how to delete a file, but had to delete the repo, then recreate it choosing not to include a .gitignore -- which should not be "recommended" as it is particular to the project -- and got things working.

A default .gitignore is not helpful, in my view. It instantly puts your repo you're trying to set up at odds with the bitbucket. Even if the contents of .gitignore were ***exactly*** what you needed, you are instantly out of sync with the bitbucket version of the repo from what you have locally.

Just don't see how that helps. How do you actually *take advantage* of it?

Chris

comments: author: Michael Willey
body: I agree. I hate it when tech companies think the're helping you, but actually make your life more difficult.


author: Michael Willey
body: Steps to dealing with this incredibly intrusive addition without deleting the repo...

1) Manually delete it from the BB repo page (go to the file page, three dots, 'Delete') and commit

2) From your local terminal, git pull origin master --allow-unrelated-histories

3) Push as normal, git push -u origin master


Tags: bitbucket-server

server
Labels after migration
Asked by Ilias Sersar:

Hello people.

We've almosed finished migrating from Confluence Server to Confluence Cloud.

Now we expierience issues that some pages that are made to display pages based on labels are not shown on

I found out we then need to edit the page with the labels (the page that are not showing) (we dont even need to save) and then they will be showing correctly on the other page

Do you have any solution to fix this at once, or we do need to go on one-by-one?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Ilias Sersar](/t5/user/viewprofilepage/user-id/3958593)

You mean that the labels macro isn't working as expected? Do you have a solution partner working with you on the migration?

comments: author: Ilias Sersar
body: Hi Alex, yes label Macro isnt working as expected. Its "Content by label" that i'm having issues with.

I do not have a solution partner.


author: Alex Koxaras _Relational_
body: Then contact Atlassian's support at support.atlassian.com/contact/ and let them know of your problem.


author: Ilias Sersar
body: ok i will do that.. thanks


Tags: cloud

confluence-cloud

label
Export space - as PDF no space between logo and body text
Asked by Koen Van Bossche:

I do not succeed in getting a margin between the logo and the body text on an export space. On a single page export to PDF it's fine!  
Any tips, already read the knowledge base article and tried several changes without any luck.


Answers:
author: Alex Koxaras _Relational_
body: [@Koen Van Bossche](/t5/user/viewprofilepage/user-id/2954252) hi!

Maybe add extra space on the image (if you can't get it to work with margin).

comments: author: Koen Van Bossche
body: Indeed, that's a possible workaround.  
On single page it works just fine!  
It only occurs on export of complete space. Everything else like footer, page nr, etc works fine.


Tags: cloud

confluence-cloud
Couldn't use the OpenAPI documentation macro
Asked by Harsha Nagendran:

I'm getting the following error on trying to publish my page with the OpenAPI documentation macro with the OpenAPI spec  

Unable to communicate with server. Saving is not possible at the moment. openapi documentation on confluence


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: Hi [@Harsha Nagendran](/t5/user/viewprofilepage/user-id/5115019) ,

Welcome to the Atlassian Community!

For 3rd party app related problems, its is better to contact Vendor directly, it might be something they are aware of and can provide a working solution faster.

Check our their support channels: [https://marketplace.atlassian.com/apps/1215176/open-api-documentation-for-confluence?tab=support\&hosting=cloud](https://marketplace.atlassian.com/apps/1215176/open-api-documentation-for-confluence?tab=support&hosting=cloud)


Tags: cloud

confluence-cloud
edit a macro
Asked by Ivan Andrieiev:

How I can change **edit a macro in Confluence?**


Answers:
author: Nic Brough -Adaptavist-
body: I am sorry, but your question is not clear. What are you trying to change? The name of the link? The edit process? The way it works?

comments: author: Ivan Andrieiev
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Hi

I want to pin one project in the project field.![?????? ?????? 2023-01-06 ? 12.53.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/233306iDCF1A9592E4F0BD0/image-size/large?v=v2&px=999 "?????? ?????? 2023-01-06 ? 12.53.11.png")


author: Nic Brough -Adaptavist-
body: Ok, I think you mean you want to stop people being able to choose a project to use in the macro.

That would make the macro mostly useless to everyone but you, so there's no way to do it.


author: Ivan Andrieiev
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) I got. Thanks, you are right.


Tags: cloud

confluence-cloud

jira-software

jira-software-cloud
issue Confluence
Asked by Ivan Andrieiev:

Can I edit an issue template that is created through Confluence?

![?????? ?????? 2023-01-06 ? 12.53.11.png](/t5/image/serverpage/image-id/233299iC1D9EC78B9C02F1A/image-size/large?v=v2&px=999 "?????? ?????? 2023-01-06 ? 12.53.11.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@???? ???????](/t5/user/viewprofilepage/user-id/4741871) ,

it is a duplicated question (<https://community.atlassian.com/t5/Confluence-questions/edit-a-macro/qaq-p/2232200>)

[@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) he wants to edit that macro so that just one project can be selected.

Fabio

comments: author: Alex Koxaras _Relational_
body: Thanx Fabio! I'll block new replies on this thread


author: Alex Koxaras _Relational_
body: Hi [@???? ???????](/t5/user/viewprofilepage/user-id/4741871)

I'm not sure what exactly you mean. What is an issue template and how exactly you want to edit it?


Tags: cloud

confluence-cloud
How do I get the total count displayed in confluence
Asked by Butterflies Fly away:

How do I get the total count displayed in confluence , what macro can I use , Also I would like to use JQL for every coloum that can be customized


Answers:
author: Stiltsoft support
body: Hi [@Butterflies Fly away](/t5/user/viewprofilepage/user-id/5115016) ,

Please clarify the question: do you need to aggregate/calculate/visualize the data coming from the Jira Issues macro?

If this is the case, we can suggest using our app - [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=server&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111).

Our macros support dynamically changing tabular macros (Page Properties Report, [Jira Issues](https://docs.stiltsoft.com/display/TFAC/How+to+use+the+app+with+Jira+Issues?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111), Content Report Table, etc.), so you'll be able to amplify them with all the basic Excel features.

If you are not familiar with the app, we'll be glad to organize a live demo for you and your colleagues. Please book a suitable time slot [here](https://calendly.com/tablefilter/live-demo?month=2023-01).


Tags: confluence-server

filter

issue

server

table

table-filter

table-filter-and-charts
PDDF E-Signature not visible in preview
Asked by Peter Spoors:

We upload an number of documents to Confluence which contain electronic signatures.

Once uploaded, the signatures do not show when the pdf is previewed.

Confluence Version 6.15.3  
Build Number 8100


Answers:
author: Johnny Mon
body: Hi [@Peter Spoors](/t5/user/viewprofilepage/user-id/4726078),

I just want to let you know there is a feature request created for this: [CONFSERVER-43353](https://jira.atlassian.com/browse/CONFSERVER-43353). It'll great if users can upvote and add their use cases and business impacts to the ticket to gain traction and the attention of the Atlassian Product Management team.

Please refer to our [Atlassian Data Center and Server Bug Fix Policy](https://confluence.atlassian.com/support/atlassian-bug-fixing-policy-201294573.html) for details on how issues are prioritized.

Regards,  
Johnny


author: marc -Collabello--Phase Locked-
body: Hi [@Peter Spoors](/t5/user/viewprofilepage/user-id/4726078) ,

the most likely reason that you can't see the signatures in the preview is that your browser based pdf viewer does not support signatures.

I believe the newest version of Firefox supports PDF signature preview.


Tags: confluence-server

server
Confluence "This site is already taken."
Asked by Ionut Milas:

I have an Atlassian account (for bitbucket and jira) and we would now like to setup a cloud version of confluence.  
When filling out the form on <https://www.atlassian.com/ondemand/signup/form?product=confluence.ondemand> is says "This site is already taken." when trying out to fill out "gymnasty". I cannot see how to solve and enable confluence?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Ionut Milas](/t5/user/viewprofilepage/user-id/5114886) and welcome to the community,

If it says that gymnasty subdomain name is already taken, then you have to try a different name. Do you have into your possession the gymnasty.atlassian.net?

comments: author: Ionut Milas
body: I am the owner of the Gymnasty company, and I think that a while ago I created the website..  
However for the life of it I cannot remember the email I used then.


author: Alex Koxaras _Relational_
body: In order to create an atlassian site, you have to have an atlassian account id. This means that the account with which you created the gymnasty.atlassian.net is an atlassian account. So try with the one which is an atlassian account.

If you have paid plan on gymnasty.atlassian.net, then simply contact support.atlassian.com/contact. If not, then you only have the community.


author: Ionut Milas
body: The problem is that I do not remember the account id used when i created the site.  

Can you help me with the atlassian account email for gymnasty.atlassian.com ?  


author: Alex Koxaras _Relational_
body: Not really.. I mean I'm not with Atlassian. But you can try to login to gymnasty.atlassian.**net** (and not com) with a bunch of emails you know. If you have forgotten your password just go to <https://id.atlassian.com/login/resetpassword> and reset your password.


Tags: cloud

confluence-cloud
does sharepoint user require confluence licence to view confluence page embedded into sharepoint?
Asked by PARICHAY JOSHI:

is there a way a sharepoint site visitor can view embedded confluence pages within sharepoint using sharepoint confluence connector without having a confluence licence or logging in? Thanks


Answers:
author: Alex Koxaras _Relational_
body: Hi [@PARICHAY JOSHI](/t5/user/viewprofilepage/user-id/5114835) and welcome to the community,

Confluence has two functionalities:

* Guests, for which you can read here <https://community.atlassian.com/t5/Confluence-articles/Single-space-guests-now-on-Confluence-Cloud/ba-p/2121527>
* Share pages with public links <https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/>

The sharepoint-confluence connector, if it's a sharepoint addon/app, it's something that you have to ask the sharepoint community. But to my knowledge, pages that are restricted, or if it's a space that it's not open to public, then this will not be visible to others.


author: Franz Reichard _Communardo_
body: Hello [@PARICHAY JOSHI](/t5/user/viewprofilepage/user-id/5114835),

thank you for your question.

With our app [SharePoint Connector for Confluence](https://marketplace.atlassian.com/apps/1218247/sharepoint-connector-for-confluence?hosting=cloud&tab=overview) it is possible to embed Confluence content (pages and blog posts) into SharePoint and SharePoint content (documents and lists) into Confluence. In general a user can only see content that he is allowed to see in the original place. For more details please see [our documentation](https://communardo.atlassian.net/l/cp/WAXHk9uJ).

If you have further questions or support requests you can also contact [our support team](https://jira.communardo.de/servicedesk/customer/portal/2) directly.

Kind regards,

Franz  
Communardo Support


Tags: cloud

confluence-cloud
Protect parts of templates
Asked by R_P_:

Good morning community,

I would like to protect some parts of a template to make sure the look and feel of every page is consistent. I've found following thread on this topic <https://community.atlassian.com/t5/Confluence-questions/Protecting-template-content/qaq-p/145450>. Since it is 6 years ago I wondering if it is still the case that template content can't be protected against editing?

Regards,

Rainer


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

It has not changed (and never will, templates are not where you should be doing look and feel - look to the theme)

comments: author: R_P_
body: Thank you, much appreciated


Tags: confluence-server

server