youngmon/atlassian-qna huggingface dataset:
Better Issue View in an Organized way for Jira Service Management
Asked by Santhosh Raj:

Hi Team,  

Actually I had raised a question before in Jira for viewing the Issue screen better in Jira Service Management, but has not got a positive result.   

But when I was searching the problem in web I found this ticket which gives a best view for viewing the screen in a tile with details   
![Issue_view.png](/t5/image/serverpage/image-id/303293iED2278409C310B9C/image-size/large?v=v2&px=999 "Issue_view.png")  

Also refer this ticket view <https://jira.atlassian.com/browse/JSDCLOUD-13231>   

But we created a JSM project and the issue view/edit screen resembles like a basic excel view![Doubt.png](/t5/image/serverpage/image-id/303294iE2D8C40372C9B128/image-size/large?v=v2&px=999 "Doubt.png")  

This looks like a basic view and not in detailed format.   
Just getting the data and showing the input.  

Is there any options like viewing it in-detailed and more presentable like the top screenshot  
\[Summary: landing on Mars\]  

Please let me know if there is any Solutions


Answers:
author: Nic Brough -Adaptavist-
body: It is the same answer as Jack gave you on <https://community.atlassian.com/t5/Jira-Service-Management/Any-other-ways-for-viewing-Issues/qaq-p/2591867>

Your first screenshot is of an old Jira Server view, one that Atlassian are moving away from, especially on Cloud, as you can see in your second screenshot.

There is no way to change the screen layout without amending the code that is generating the HTML that you are seeing. You can not change the code on Cloud systems at all, although there are a few apps that can inject things into the UI in some limited places.

comments: author: Santhosh Raj
body: Thanks for giving me the idea [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)   

But May I know is that Jira Data Center or Jira Cloud or please give me any documentation regarding that


author: Nic Brough -Adaptavist-
body: You could amend the code on your DC install (don't do that - it's complicated and as soon as you do it, you are unsupported).

For Cloud, as I said already, you have no access to the code, but there are a few apps that allow you to make minor changes (mostly by adding panels or fields, not re-arranging the screens)


author: Santhosh Raj
body: I got an idea and thanks for the knowledge sharing [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)


Tags: cloud

jira-cloud

jira-service-management

jira-service-management-cloud

jira-software-cloud
Queue search does not work by key
Asked by Petr AST:

Dear community!

Queue search does not work by key. Is this a bug or a feature? Thanks in advance!

![tt-9.png](/t5/image/serverpage/image-id/303291iE70E4AF9C4A76972/image-size/large?v=v2&px=999 "tt-9.png")![tt-9-1.png](/t5/image/serverpage/image-id/303292i9437AA55287C251B/image-size/large?v=v2&px=999 "tt-9-1.png")


Answers:
author: Kai Becker
body: Hi [@Petr AST](/t5/user/viewprofilepage/user-id/4029972)

thanks for your question. I can confirm that searching for an issue key does not work in queues.

I would recommend using the search box in the upper right corner. Entering the issue key there does take you directly to the issue.

Hope this helps


author: Rafa
body: Another example of Atlassian quality..?

This is ridiculous.

I don't understand why Atlassian spends time on any of those distracting projects and features nobody asked for when they don't even have *basic* functionality working properly.

How can they spend time and effort on Ai and conferences or whatever when basic search is so bad?..


author: Hannes Obweger - JXL for Jira
body: Hi [@Petr AST](/t5/user/viewprofilepage/user-id/4029972)

I don't know if this problem justifies additional tooling for you, but just to put this out there: This would be easy to do using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2593065).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including all JSM fields - much like you'd do in e.g. Excel or Google Sheets. It also comes with a powerful in-sheet search that, of course, works for the issue key too. This is how it looks in action:

![in-sheet-search.gif](https://community.atlassian.com/t5/image/serverpage/image-id/304487i06093037A802608C/image-size/large?v=v2&px=999 "in-sheet-search.gif")

I should add that JXL can do much more than that: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), sum-ups, or *conditional formatting*. As every sheet in JXL is powered by a JQL statement, many of our customers use sheets as a "supercharged" extension or alternative to built-in queues.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-service-management

jira-service-management-cloud

search
New billing engine Feb 2024
Asked by Nisarg:

I got an email from Atlassian that says

"During migration, sites will be moved into billing accounts based on their unique set of contacts and all existing technical and billing contacts will become billing administrators with equal roles and permissions.

Meaning, that sites with different billing and technical contacts will not be manageable under a single billing account -- **each combination of contacts will be migrated to a unique billing account.**

To avoid any issues post?migration, review and organize your contacts to align into this new account structure, so the correct contacts are associated with the right billing accounts and the right product subscription."

We currently have different a billing contact than the technical contact - what do we need to do to avoid multiple billing accounts?

Why the need to create a new billing account for each combination? Which one will have all of our products? This is so confusing!


Answers:
author: Richard Scholtes
body: This is just relevant for customers with more than one site (e.g. example1.atlasssian.net and example2.atlassian.net). If those two sites had different billing contacts the update would give them each a different billing account.

Single sites only have one combination of billing and technical account.

That's just a notification for the constellation that someone is technical responsible for multiple sites and those sites have different billing accounts for example.

comments: author: Nic Brough -Adaptavist-
body: That's a much better answer than I was going to give!

This is only an issue for people who have multiple products or sites with different contacts.

If, for example, someone had two products where Alice is the technical contact for both, but Bob was the billing contact for one, and Charlie the billing contact for the other, then they will end up with two separate billing accounts.

They would need to change the billing contacts on one or both accounts, either making Bob or Charlie the only billing contact for both, or adding them both to the other product.


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software

new-billing-engine
Different between serviceDeskId and portalId?
Asked by Ravi Prasad:

Hi,

I have been actively working with the Jira Service Management (JSM) REST API and have encountered a scenario that has sparked some questions. Specifically, when querying the endpoint

    https://<your-site>.atlassian.net/rest/servicedeskapi/servicedesk/serviceDeskID/requesttype

I observed in the API Response that both serviceDeskId and portalId appear to contain similar values in the API response. This has prompted me to seek clarification on the potential distinctions between these two identifiers and whether they serve unique purposes in the context of the JSM REST API.

Is serviceDeskId and portalId the same?

Regards,  
Ravi Prasad Sanaboina.


Answers:
author: Nikola Perisic
body: Hi [@Ravi Prasad](/t5/user/viewprofilepage/user-id/5370025) ,

Here's what I have found from the documentation:![Screenshot 2024-01-30 at 12.57.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/303283i9E5E861FD51B09FF/image-size/large?v=v2&px=999 "Screenshot 2024-01-30 at 12.57.58.png")

comments: author: Ravi Prasad
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)I need **Different between serviceDeskId and portalId**


author: Nikola Perisic
body: In Jira Service Management, serviceDeskId and portalId are identifiers used in the context of the Jira Service Management (JSM) REST API1.

* serviceDeskId: This is the numerical ID of your Jira Service Desk2. You can get the service desk Id if you go to the portal and select your project, the Id will be part of the URL2. It's not to be mistaken with a project ID or a Service Desk key2.
* portalId: The information about portalId is not explicitly mentioned in the search results. However, based on the context, it could be inferred that portalId might also be an identifier used in Jira Service Management.

Please note that while both serviceDeskId and portalId appear to contain similar values in the API response, they might serve unique purposes in the context of the JSM REST API1. For more accurate information, I would recommend referring to the official Atlassian documentation or reaching out to Atlassian support.


Tags: cloud

jira-service-management

jira-service-management-cloud
Creating the tickets using different portals
Asked by S S:

Hi,   

We have 2 different projects say X \& Y.  

My question - Is it possible to raise a ticket in the Y project using the X project portal?  

![Picture1.png](https://community.atlassian.com/t5/image/serverpage/image-id/303273iEB73B3FAE8DE7AD0/image-dimensions/409x77?v=v2 "Picture1.png")  

This is the form from X portal. Can we create a ticket using this form in Y project?   

Thank you


Answers:
author: Jack Brickey
body: in a word no. However, maybe you could explain why you were wanting to do this so that we can come up with a better answer. Is the customer going to be the same across both projects so that the reporter is the same? Maybe you can use automation to move the issue to the new project or create a link issue in the other project. I just need to understand more about what you're trying to do and why.


Tags: cloud

issue

jira

jira-cloud

jira-service-management

jira-service-management-cloud

portal

tickets
User A is unable to view request.
Asked by shivani shirguppi:

I have given the 'user A' service desk customer permission in jira. and I have created a request through customer portal in JSM. now that 'user A' is unable to view the request that I have created.

What access I have to give to the 'user A' so that he can view the request that i have created in Portal?

![Screenshot (89).png](/t5/image/serverpage/image-id/303274i634024DB790B917F/image-size/large?v=v2&px=999 "Screenshot (89).png")


Answers:
author: Richard Scholtes
body: Requests are only visible by the author/reporter of the request and everyone with Customer Access to JSM that has been added as "Request Participant".

This can happen as [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) showed in their post or via "Agent View" directly in the field.

comments: author: shivani shirguppi
body: Thanks


author: Nikola Perisic
body: Hello [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115)

Have you shared this request with the customer?

![Screenshot 2024-01-30 at 12.33.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/303275iABA76FCB8EDFE5A5/image-size/large?v=v2&px=999 "Screenshot 2024-01-30 at 12.33.39.png")

You should click on "Share" then add this user in here.

Let me know if they still don't have the access.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to make a jira form only accessible by URL
Asked by Evert Morren Atlas Admin:

We have several project in our site and on the portal. Now we have one new project, in the project we have made a form, accessible by a URL. This works fine, but if someone access the form, he has also access to all the projects on the portal.

Is it possible to give the users only access to the URL, without access to the whole portal?


Answers:
author: Richard Scholtes
body: As the link you can create still points to your Atlassian site, I would assume that you can only prevent users to do so, if you don't generally allow users with access to your site to access your portals.

Do you manage the customers of your JSM projects manually or are the portals just open to all site customers?

comments: author: Evert Morren Atlas Admin
body: Dear Richard, The portals are open to all site customers. If customers go to the specific form URL, they have the option to go to the main portal site and have access to all the projects on the portal, see attachment . Is it possible to restrict the access to the main portal?

![Screenshot 2024-01-30 125749.png](https://community.atlassian.com/t5/image/serverpage/image-id/303286i5E5AE7A2450CECE3/image-size/large?v=v2&px=999 "Screenshot 2024-01-30 125749.png")


author: Richard Scholtes
body: Following the current scheme, no.

Only alternative would be to change the customer permissions in your global permissions and NOT to allow everyone on the site to access the portal. Then you would have to sort the users out in the JSM projects manually and should get a group of users that are allowed to access the link, but not allowed to create requests.

I wouldn't recommend this way, though. As it highly increases the administrative effort in the future.


author: Evert Morren Atlas Admin
body: Hi Richard, I agree, this is a lot of administrative work.

Thanks for answering.


Tags: cloud

jira-service-management

jira-service-management-cloud
Increase Webhook Limit
Asked by Connor-Encircle-Marketing:

I require more webhooks than the default 50 for one of my repositories.

This seems to be the only way to contact support to remove the limit, as seen in a similar post.

Many Thanks.


Answers:
author: Syahrul
body: Hey [@Connor-Encircle-Marketing](/t5/user/viewprofilepage/user-id/1496839)

G'day!

I have removed the Webhook limit as requested on one of your Workspaces.

Hopefully, that's the right one, do let me know if you still have any limitations on creating a new Webhook.

Cheers,  
Syahrul

comments: author: Connor-Encircle-Marketing
body: Hi Syahrul,

This has worked and we are able to create more webhooks.

Thank you for your speedy response!

Many Thanks

Connor


Tags: bitbucket-cloud

cloud
REST API to search for a keyword in commit comment/message.
Asked by Kushagra Behere:

I need a **REST API** which can be used to search for a keyword (say 'mark') in **commit's message.**

For e.g. something like this:

```
/api/commits?q='mark'
```

Is there any REST API available for this? If no REST API is available, then any other solution?

I have also seen that in REST API which lists commit's comments, there is ++filtering and sorting parameter++ '**q** '. Can this '**q**' be used to solve the above problem?


Answers:
author: Theodora Boudale
body: Hi [@Kushagra Behere](/t5/user/viewprofilepage/user-id/5026466) and welcome to the community!

I'm afraid that the commits API endpoint does not support filtering with the 'q' parameter at the moment.

As a workaround, you could retrieve all commits via the API and then use another tool that filters JSON data, like jq, in order to filter the results.

We have a feature request for adding filtering and sorting to the commits endpoint:

* <https://jira.atlassian.com/browse/BCLOUD-17820>

I would suggest voting for it and leaving a comment there to further express your interest.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
How to set secret in create webhook API call?
Asked by A Rankin:

I have crafted a curl to the rest API in Bitbucket Server to create a webhook for an existing repository, I am able to set all the required fields, except the 'secret' value.

My experience has been that without this secret any webcall back to my Argo Events 'Sensor' results in a missing signature header error.

Obviously I could set the value manually in a click ops way, but I'm trying to automate this process.

Any tips or suggestions? I've already looked through the documentation for creating a webhook, updating a webhook, looked through existing github.com repositories for some example code, and haven't found a solution yet.

Thank you kindly


Answers:
author: A Rankin
body: Actually just figured it out, I see that no one was able to find the answer so far (and it is absent from the documentation!!)

      "configuration": {"createdBy": "bitbucket","secret": "password"},


Tags: bitbucket-server

server

webhook
Bitbucket CI CD Pipeline to deploy dot net application for Azure webapp
Asked by Manohar:

Hi,

Am planning to create CI and CD Pipeline in Bitbucket for deploying .Net applicaiton to Azure.

Can you please guide me.


Answers:
author: Igor Stoyanov
body: Hi [@Manohar](/t5/user/viewprofilepage/user-id/4932779) .   
You can take a look at the [azure-web-apps-deploy](https://bitbucket.org/atlassian/azure-web-apps-deploy/src/master/) or [azure-web-apps-containers-deploy](https://bitbucket.org/atlassian/azure-web-apps-containers-deploy/src/master/) pipes

```
script:  - pipe: atlassian/azure-web-apps-deploy:1.1.0    variables:      AZURE_APP_ID: $AZURE_APP_ID      AZURE_PASSWORD: $AZURE_PASSWORD      AZURE_TENANT_ID: $AZURE_TENANT_ID      AZURE_RESOURCE_GROUP: $AZURE_RESOURCE_GROUP      AZURE_APP_NAME: 'my-site'      ZIP_FILE: 'my-package.zip'
```

<br />

To discover more pipes, visit our [**Bitbucket Pipes Marketplace**](https://bitbucket.org/product/features/pipelines/integrations).

<br />

Regards, Igor


Tags: app

azure

bitbucket-cloud

bitbucket-pipelines

cloud
Is there any API from which we can see how many app passwords does the user has issued?
Asked by Saransh Saraf:

Hi all,

I'm looking for an API from where I can see which user has what number of app password issued in his account.

And is there any API in which I can see the Audit logs for bitbucket, just like the gui audit logs.

I've already checked the Access Audit Events API, not helpfull at all.

I highly appreciate your help.

Best,

Saransh


Answers:
author: Theodora Boudale
body: Hi Saransh,

It is not possible to get via API or via the UI the number of app passwords that each of your team members has. Could you perhaps explain why you need that info?

Audit logs for Bitbucket Cloud are not available via API either, I am not sure which Access Audit Events API you are referring to.

However, this is something our team has started working on. Please see the latest update from Denise Garcia on the feature request: <https://jira.atlassian.com/browse/BCLOUD-13176>

I would also suggest adding your vote to that feature request and adding yourself as a watcher if you'd like to get notified via email on updates.

In the meantime, a member of our support team has developed a script that can be used to collect the logs from the UI into a text file:

<https://bitbucket.miwalker.net/projects/BBCS/repos/parse_audit_log/browse>

In that link, you will find instructions on how to execute the script and also the parameters you have to change prior to running it.

Please note the above script was produced by an individual within our support team and is not directly supported by Atlassian or our Support team as a whole. This is provided on a best-effort basis and we recommend you have your dev team review it and ensure you understand what it is attempting to accomplish before executing it. If you would like to change or add functionality to the script, feel free to do so.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Permission denied(public key)
Asked by Sumadhi Selvaraj:

![Screenshot 2022-10-06 at 4.57.55 PM (1).png](/t5/image/serverpage/image-id/219591i3CF54FF28EFC2E4C/image-size/large?v=v2&px=999 "Screenshot 2022-10-06 at 4.57.55 PM (1).png")![Screenshot 2022-10-07 at 11.19.52 AM.png](/t5/image/serverpage/image-id/219592i24A61BCFB85742E0/image-size/large?v=v2&px=999 "Screenshot 2022-10-07 at 11.19.52 AM.png")


Answers:
author: Theodora Boudale
body: Hi [@Sumadhi Selvaraj](/t5/user/viewprofilepage/user-id/5048541) and welcome to the community.

If you have set up SSH keys for your Bitbucket Cloud account and you have access to the repo, then the private key may not be loaded into your SSH agent.

You can try adding the following in the file named **config** in the **\~/.ssh** directory on your computer (if the file doesn't exist, you can create it):

```
Host bitbucket.org
    HostName bitbucket.org
    User git
    PreferredAuthentications publickey
    IdentityFile /Users/myUser/.ssh/id_rsa
    IdentitiesOnly yes
```

where **/Users/myUser/.ssh/id_rsa** replace with the path to your private SSH key that you use for Bitbucket Cloud and its name.

In case you have multiple Bitbucket accounts, you have set up SSH keys for each account and you want to use both from your computer, you will need to make a different configuration: <https://blog.developer.atlassian.com/different-ssh-keys-multiple-bitbucket-accounts/> If you use only one Bitbucket account with SSH keys from this computer, you can ignore this last part.

Please feel free to let me know how it goes and if you're still experiencing any issues.

Kind regards,  
Theodora


author: Fabio Racobaldo _Herzum_
body: Hi [@Sumadhi Selvaraj](/t5/user/viewprofilepage/user-id/5048541) ,

welcome to the Atlassian community!

Please ask to a your Project Admin to check if your user has the correct permission to write in that specific repo.

Hope this helps,

Fabio


Tags: bitbucket-cloud

cloud
What happened to the Bitbucket powerup in Trello??
Asked by geoffrogers:

My workflow depended heavily on it.


Answers:
author: seanaty
body: ~~It was removed.~~

More details on this community post.

<https://community.atlassian.com/t5/Bitbucket-articles/Deprecating-Trello-in-Bitbucket/ba-p/1857062>

The Trello tab within a Bitbucket repository page was removed, but the Trello power-up for Bitbucket remains unchanged.

The Bitbucket experience within Trello should be the same.

The Trello experience within Bitbucket was removed.

comments: author: rubydesign
body: this doesn't seem to be the case, at least for me

I didn't use the Trello tab within Bitbucket, only the powerup within Trello

the powerup is no longer there, and I don't see any way of adding commits

if I go to "Add Powerups" and search for Bitbucket, the only result is this: <https://trello.com/b/sbWXIzjz/language-services-direct-uk/power-up/595e989fa8f137d2af456fd4>

which seems irrelevant


author: rubydesign
body: searching brings back this result:

![search-result.png](https://community.atlassian.com/t5/image/serverpage/image-id/219763i8D172BB7A57A051B/image-size/large?v=v2&px=999 "search-result.png")

however, <https://trello.com/power-ups/588a331cc86ffbe08f5d2c67/bitbucket-cloud> just redirects to <https://trello.com/power-ups>


author: seanaty
body: [@rubydesign](/t5/user/viewprofilepage/user-id/724417) Looks like the powerup was removed as well :/

<https://community.atlassian.com/t5/Trello-articles/ANNOUNCEMENT-Sunsetting-Trello-s-Bitbucket-Power-Up/ba-p/2080694>


Tags: bitbucket-cloud

cloud

trello