youngmon/atlassian-qna huggingface dataset:
Failed to retrieve project data - ERROR For all projects
Asked by Ilia Darsavelidze:

This morning every project got this error message - "Failed to retrieve project data"  

Employees are not able to access the project boards. Only "Issues" section is accessable and that's for administrators.   

What might be the cause?


Answers:
author: Trudy Claspill
body: Hello [@Ilia Darsavelidze](/t5/user/viewprofilepage/user-id/5548937)

Welcome to the Atlassian community.

Can you provide a screen image of what your administrators are able to see? Obscure confidential information.

Have you confirmed that all the affected users still have licensed access to the product?

Have you confirmed that the number of licensed users doesn't exceed the limit for your subscription?

How many projects does this involve? What are the types of the projects that are affected? You can see project type information in the View All Projects page under the Projects menu.

Your post tags indicate that you are on the Free product plan. Can you confirm that is correct?

comments: author: Ilia Darsavelidze
body: Hey, [@Trudy Claspill](/t5/user/viewprofilepage/user-id/671216)

Can you provide a screen image of what your administrators are able to see? Obscure confidential information - I will post the images below. Basically, the boards for projects are not loading. The software asks some members (I think only ones outside the organisation) to request access to project. The people inside organisation can only see tickets from "issues" tab.

Have you confirmed that all the affected users still have licensed access to the product? - All projects are affected by it

Have you confirmed that the number of licensed users doesn't exceed the limit for your subscription? - I think this is not the case. We have not onboarded any new users on Jira. Even more, we deleted 2 dozen users a month or so ago.

How many projects does this involve? What are the types of the projects that are affected? You can see project type information in the View All Projects page under the Projects menu. - All projects are affected.

Your post tags indicate that you are on the Free product plan. Can you confirm that is correct? - Yes, it is true


author: Trudy Claspill
body: Hello [@Ilia Darsavelidze](/t5/user/viewprofilepage/user-id/5548937)

Thank you for the additional information.

Have you confirmed that all the affected users still have licensed access to the product? When you go to User Management and drill into individual user accounts, are they assigned the User Role for the Jira product?

![Screenshot 2024-07-24 at 1.15.21?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337742iBA639A1F25EADA2D/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 1.15.21?PM.png")

Have you confirmed that the number of licensed users doesn't exceed the limit for your subscription? Please confirm this by going to the Billing Administration page and checking there to see how many users it lists for your Jira product. The Free subscription plan allow you to have only 10 or fewer users.


Tags: cloud

jira-work-management

jira-work-management-cloud
I want to limit the attachment size per issue
Asked by Parvez Misarwala:

While in Jira, we can configure the maximum size of the file.. however, we need to limit the total size of the attachment at issue level.. is this possible?


Answers:
author: Joe Pitt
body: Not out of the box.

There may be a plugin that does it. Before you search decide if you mean the size of a single attachment, or the total size of all attachments for the issue.


Tags: cloud

jira-cloud
Story Bug moves Automatically in Backlog
Asked by Archana Ghaghda:

During the ongoing sprint, a story bug automatically moves in backlog instead of current sprint. could you please suggest what steps I need to follow to correct this?

Thanks!


Answers:
author: Hans Polder
body: [@Archana Ghaghda](/t5/user/viewprofilepage/user-id/5548902) ,

Welcome to the community!

We'll need a bit more context before we can help you. Can you share a screenshot of the workflow that is being used?

Can you give some more details on the flow of events? Is the 'story bug' already in the sprint, or was it just created and did you expect it to show up in the current sprint?


Tags: cloud

jira-cloud

jira-software
How to make a particular field not editable on a particular status?
Asked by Yousif Al Rawahi:

How to make a particular custom field not editable on a particular status on kanban board?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Looks like your requirement is related to the FR : <https://jira.atlassian.com/browse/JRACLOUD-78768>. You can use the workaround given on the FR. Thanks


Tags: cloud

jira-cloud
Can't filter by Fix vesrion
Asked by Amit Reshef:

Hi all,

Starting testerday, when I'm trying to filter by fix version (for example when editing an existing filter) - the filter itseld is disabled and the info bubble beside it shows the following message: "this field is unavilable for the selected project and/or issue type".

This always work for me in this project and I'm not sure what was changed...

How can I fix it?

Thanks!

Amit.


Answers:
author: Hans Polder
body: @Hi [@Amit Reshef](/t5/user/viewprofilepage/user-id/5548879) ,

Welcome to the Community!

Can you give the full JQL that you're using and maybe a screenshot or 2 of the setup? Please also include a screenshot of the Releases tab of your project so we can see which fix versions are present there.

comments: author: Amit Reshef
body: ![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336926i4AD1613A05BBFF25/image-size/large?v=v2&px=999 "1.jpg")![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336927i8B135EDB43D91DE3/image-size/large?v=v2&px=999 "2.jpg")


author: Hans Polder
body: Kindly also check the suggestions listed here: <https://community.atlassian.com/t5/Jira-questions/I-can-t-find-the-quot-Fix-version-quot-field-in-the-issue-type/qaq-p/2057301>

Can you confirm which type of project (team-managed or company-managed) you're using? Please also share the full 'JQL' version of the filter you're using by switching to the JQL-toggle at the top right of your filter (also visible in the screenshot above).


Tags: cloud

jira-cloud
How to use quick filters in Plans?
Asked by vv:

Apparently we can use quick filters in Plans but I couldn't figure out how to? Can anyone give me the instructions?

<https://jira.atlassian.com/browse/JSWCLOUD-17524>


Answers:
author: Hans Polder
body: [@vv](/t5/user/viewprofilepage/user-id/5410537) ,

You can only use the Quick Filters you've linked to in the **Timeline** functionality that is part of a **board.**

**![Screenshot 2024-07-22 082111.png](https://community.atlassian.com/t5/image/serverpage/image-id/336924i7BD02F39716DEEF1/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 082111.png")**

To filter in a **Plan** , you will need to use the regular '**Filters** ' option. Once you have filtered the desired information, you can save the **View** so you can come back to it later (sort of like a Quick Filter):

![Screenshot 2024-07-22 082329.png](https://community.atlassian.com/t5/image/serverpage/image-id/336925i211D78E94437650C/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 082329.png")

comments: author: vv
body: ahh thanks for the quick and detailed response! my customer requires using JQL in quick filter in the Plan view but seems this is not available..


author: Hans Polder
body: That's indeed a limitation :) You could use the 'Give feedback' option in the upper right corner of a Plan to provide this information back to Atlassian.

However, I can imagine implementation is difficult as the JQL within a Plan will likely cause inconsistencies/wrong expectations... As you're applying the JQL **within** a Plan so you cannot state 'project = XYZ' as JQL if that project is not in the Plan **issue sources**.

So, the GUI-approach by selecting values based on what's actually available in the plan is much less likely to cause interpretation issues.


Tags: cloud

jira-cloud
Useful filters (JQL queries) for issues in JIRA board to track project progress
Asked by Smitha Joseph:

Any suggestion on the important and useful filters (JQL queries) I can use for my stories/issue in the JIRA board so that it can help me in better tracking of my project progress and status of my issues?

Also helps me to narrow down to have better result views for my project.


Answers:
author: John Funk
body: Hi Smitha,

What exactly are you wanting to see?

comments: author: Smitha Joseph
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) Any common quick filters every team would be using to keep better track of progress of their project


author: John Funk
body: Can you provide some examples please?


author: Dave Rosenlund _Trundl_
body: I agree with [@John Funk](/t5/user/viewprofilepage/user-id/7148) , [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135).

You must share what you hope to see if you want some good examples.


author: Danut M _StonikByte_
body: Hi [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135),

Because you mentioned "stories" I assume that your project is a Scrum project. Or maybe a Kanban? Please clarify. Also, do you use Story Points or time estimates?

My advice is to create dashboards in Jira for tracking your projects. The Jira dashboards can be customized by adding the necessary gadgets to them (you can choose from many Jira native gadgets plus gadget offered by Marketplace apps) and you will have all the info centralized in one-place. Also, the dashboards can be shared with the entire team or project stakeholders.

Have a look over these articles on how to track your project progress:

* <https://community.atlassian.com/t5/App-Central/8-gadgets-for-a-powerful-Scrum-dashboard-in-Jira/ba-p/1683063>
* <https://community.atlassian.com/t5/Jira-articles/Building-a-powerful-Kanban-dashboard-in-Jira-with-Great-Gadgets/ba-p/1664331>
* <https://community.atlassian.com/t5/App-Central/How-to-track-scaled-agile-SAFe-projects-in-Jira-with-Great/ba-p/1929694>

As you will see, with some native Jira gadgets and the gadgets offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app you can build effective dashboards for projects tracking. Feel free to contact support@stonikbyte.com for assistance in using this app.

Danut.

comments: author: Dave Rosenlund _Trundl_
body: Hi, [@Danut M _StonikByte_](/t5/user/viewprofilepage/user-id/502420). [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135) is asking for JQL filter examples they can use in the Jira boards.

Your question about which kind of board might help illuminate what they're trying to accomplish. However, the second part of your answer is just an ad for your products.

IMHO, @John Funk has the right idea here.


Tags: cloud

jira-cloud
Calculation of a target
Asked by Benjamin Houard:

We have a jira board which contain card to be worked on. I have made a filter which provide all of the information but I would like to add a column which is calculate since the creation of the card and also show me the number of day consumed till today. Thanks for your replies.


Answers:
author: Trudy Claspill
body: Hello [@Benjamin Houard](/t5/user/viewprofilepage/user-id/5548776)

Welcome to the Atlassian community.

Jira does not natively provide a calculated custom field.

Are the issues you are selecting in a Company Managed project or a Team Managed project?

For a Company Managed project a Jira Administrator could add more custom fields to the issues and Automation Rules could be used to populate them with the information you want.

In a Team Managed project a Project Administrator for that project can add the custom fields.

Alternately your Jira Administrators could look for third party apps to purchase that could provide the information.

comments: author: Benjamin Houard
body: I will talk to the project Administrator. Thanks.


Tags: cloud

jira-cloud
access issue
Asked by Emine G?le?:

Dear Support Team,

I am writing to request assistance with an access issue to your Jira site, zoolatech.atlassian.net. I recently applied for a position at your company and was directed to the following link for more information about the vacancy:

\[<https://zoolatech.atlassian.net/browse/REC-157795>\]

However, when I attempt to access the link, I receive an error message stating that my email (eminegules964@gmail.com) does not have access.

Could you please help me resolve this issue?Thank you for your assistance.

Best regards,

Emine G?le?


Answers:
author: Trudy Claspill
body: Hello [@Emine G?le?](/t5/user/viewprofilepage/user-id/5548764)

Welcome to the Atlassian community. We are a community of users of the Atlassian products. This is not the method for contacting Atlassian directly.

Can you provide a link to the listing you found that redirects you to the other site?

Did you apply for a job through Atlassian's Web site?

Or did you apply for a job requiring Atlassian skills but advertised through a company named Zoolatech?

comments: author: Emine G?le?
body: I applied for Zoolatech Post Vacancy Intern Java job. And here is the link that says: eminegules964@gmail.com does not have access to Jira on zoolatech.atlassian.net.

[https://id.atlassian.com/login/select-account?application=jira\&continue=https%3A%2F%2Fzoolatech.atlassian.net%2Fgetstarted%3Fcontinue%3Dhttps%253A%252F%252Fzoolatech.atlassian.net%252Fbrowse%252FREC-157795%26locale%3Dtr%26cloudId%3D3f2d6f88-9793-48ba-ad3c-c2449cf91785\&login_hint=not%3Aeminegules964%40gmail.com\&redirectCount=1](https://id.atlassian.com/login/select-account?application=jira&continue=https%3A%2F%2Fzoolatech.atlassian.net%2Fgetstarted%3Fcontinue%3Dhttps%253A%252F%252Fzoolatech.atlassian.net%252Fbrowse%252FREC-157795%26locale%3Dtr%26cloudId%3D3f2d6f88-9793-48ba-ad3c-c2449cf91785&login_hint=not%3Aeminegules964%40gmail.com&redirectCount=1)


author: Trudy Claspill
body: Thank you for that additional information.

That site is managed by Zoolatech. They are using an Atlassian Software-as-a-Service product through that site, but Zoolatech themselves manage access to it. You will need to contact the folks at Zoolatech to get access.


author: Emine G?le?
body: How can i contact with them? Can you provide me a link please?


author: Trudy Claspill
body: You should look for that information on Zoolatech's website.


Tags: cloud

jira-cloud
Is there any company using Jira as (software development) process management SaaS to pass ISO27001?
Asked by willchen629:

As title, my company's security team said using Jira as a workflow is not able to pass ISO 27001, I doubt that, but I can't find there is a list telling which companies using Jira and pass ISO 27001 already.


Answers:
author: Hans Polder
body: [@willchen629](/t5/user/viewprofilepage/user-id/5548759) ,

You could check out <https://www.atlassian.com/trust/compliance/resources/iso27001> - it contains some information about Atlassian achieving this certification.

You could also reach out to support to get answers on specific concerns from your security team. It might not be Jira itself that is the problem, but the way the workflow is currently setup.

comments: author: willchen629
body: Thanks for your reply, I guess you're right, the problem is not on Jira itself.


Tags: cloud

jira-cloud
Error Message in card message
Asked by Robin Allen:

Hey,

When I click into the message section or in the body of a card, I get this error. I've updated my OS, rebooted, logged out of Trello and back in. And, I still get this. No one else on our account is getting it so it must be my computer. Help.

![Screenshot 2024-01-12 at 4.43.56?PM.png](/t5/image/serverpage/image-id/300391i1D2BBC14163771AA/image-size/large?v=v2&px=999 "Screenshot 2024-01-12 at 4.43.56?PM.png")


Answers:
author: Dreamsuite Mike
body: Hi [@Robin Allen](/t5/user/viewprofilepage/user-id/5404471)

What OS are you using? Are you using an app or a web browser? If web browser, which one?

This is likely something to contact Trello about:

<https://trello.com/contact>
como excluir um membro da ?rea de trabalho?
Asked by Paulo Tupinamb?:

o membro a ser exclu?do j? est? em 5 quadros


Answers:
author: Luciana Munhoz
body: Ol? Paulo! Tudo bem?  

Se sua ?rea de Trabalho for gratuita, e voc? for admin da ?rea de trabalho, pode ir na aba de membros da ?rea de Trabalho e clicar no bot?o em "remover" ao lado do nome da pessoa. Essa a??o exclui a pessoa da ?rea de Trabalho, mas n?o dos quadros.  

Para remover a pessoa dos quadros, caso desejar, voc? pode seguir [esses passos.](https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/) Somente o admin do quadro ? que pode remover.  

Caso sua ?rea de Trabalho for Premium, voc? tamb?m precisa ser um admin da ?rea de Trabalho para fazer essa remo??o e h? algumas op??es adicionais, como j? selecionar para remover a pessoa dos quadros tamb?m.  

Voc? pode ver os detalhes e passo a passo nesse artigo: <https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/>
I only own 1 board and 5 guests and 0 admins. why am i being billed for 2 trello plans?
Asked by B12:

No matter what I do its still trying to bill me for 2 trello plans


Answers:
author: Dreamsuite Mike
body: Hi [@B12](/t5/user/viewprofilepage/user-id/5404388)

You most likely have multi-board guests. Go here to check...

![Screenshot 2024-01-13 14.16.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/300433iC5A7F1CE59F905DB/image-size/large?v=v2&px=999 "Screenshot 2024-01-13 14.16.10.png")

This article explains multi-board guests...

<https://support.atlassian.com/trello/docs/multi-board-guests/>
Create a list summary
Asked by No?lline Berthin:

Hello everyone,

I would like to know if it is possible to create an automated list with all the table list titles (as a summary).

Thank you in advance for your answers


Answers:
author: Theodoro Reato
body: G'Day No?lline,

Welcome to the community :)

Are you thinking about a card button? Or do you have a trigger?

It'd be easy to create on a card button. However, you'll need to add the board links manually. There isn't a way to add all board links at once, and you'll need to keep the automation up-to-date with those links.

![Screenshot 2024-01-15 at 10.56.04?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/300580iA67A6F599C930DEC/image-size/large?v=v2&px=999 "Screenshot 2024-01-15 at 10.56.04?AM.png")![Screenshot 2024-01-15 at 10.56.31?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/300579i7D46FA024946E81C/image-size/large?v=v2&px=999 "Screenshot 2024-01-15 at 10.56.31?AM.png")If you want to add the current card description and the links, you can play with [variables](https://support.atlassian.com/trello/docs/butler-variables/) and use the {carddescription} to add the existing content to the card description once more to avoid overriding it.
Move card based on due date
Asked by Malte Wefer:

Is it possible to create an automation like this?  
![example.png](https://community.atlassian.com/t5/image/serverpage/image-id/300301iFC9E5B416184928A/image-size/large?v=v2&px=999 "example.png")

Coz under 'Due date' I don't see the 'move card' action:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/300303i19F68564F8E703F8/image-size/large?v=v2&px=999 "image.png")

Just to make sure. I am talking about those actions (as seen under 'Scheduled'):

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/300304i45664BBE7B736720/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Malte Wefer
body: I would like to have a separate card with a due date.  
When that card is due, I want to move other cards - from one board/list to another.  

The first screenshot is a composition I made to show the demanded rule.  
I didn't find a way yet, to create that one.


author: Theodoro Reato
body: Hi Malte,

Welcome to the community,

Could you explain the rule you want to set? Sorry, I didn't understand quite well what you were trying to perform.

The first screenshots are from a rule and then you mentioned the scheduled automation. I believe explaining in your own words what you want will be easier.
CALENDAR
Asked by GEORGIOS SKLIAS:

Hi everyone,

Is there possible to display in calendar only the chevklist items not the cards?

Thank you.


Answers:
author: Dreamsuite Mike
body: Hi [@GEORGIOS SKLIAS](/t5/user/viewprofilepage/user-id/5404034)

No, this is not possible.

comments: author: GEORGIOS SKLIAS
body: Ok thanks alot


Tags: cloud
Not receiving confirmation email from Trello
Asked by Muzaffer Akdo?an:

I've just started at a new organisation, and they've added me to their Trello boards using my company email address ([muzaffer@digitopia.co](mailto:muzaffer@digitopia.co)). I can login to my inbox and receive emails fine, but there's nothing coming in from Trello enabling me to confirm my address. I've hit that 'Resend Email' button a million times!


Answers:
author: Gaurav Kataria
body: Please check your spam folder.
Notifications are sent even though they have been deactivated
Asked by Michael Jupe:

A colleague of mine reports that he receives all the notifications for a card that he does not watch and that he is not a member of. What could be the reason?


Answers:
author: Dreamsuite Mike
body: Is he being mentioned?

comments: author: Michael Jupe
body: Only as plain text once in the body: "...we need Feedback from Charles."

He is not mentioned in a special way, like with an @ sign, and he has never posted anything in this card.


author: Dreamsuite Mike
body: In the activity, does it show "via Butler"?


author: Michael Jupe
body: Thank you for your answer. No, we haven't used Butler so far.


author: Dreamsuite Mike
body: Without seeing your Trello board, it is hard to give further advice.  

If it is not sensitive and if possible, please share some screenshots to help.

If not, I suggest you contact <https://trello.com/contact> and seek support, you can issue them temporary access to the board to investigate


author: Michael Jupe
body: Thank you very much for your input! :-)


Tags: cloud
where can I find my invoice for trello?
Asked by You sik Lee:

I've just subscribed, and can't find my invoice and receipt. Where and how can I find them?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@You sik Lee](/t5/user/viewprofilepage/user-id/5403840) and welcome to the community,

Please follow this guide <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

You can find invoices and receipts on the following pages:

* **Trello Standard** and **Premium** are Workspace upgrades, so you need to be a Workspace admin to view the Workspace's billing page: [https://trello.com/\[your-Workspace-goes-here\]/billing](https://trello.com/[your-workspace-name-goes-here]/billing)

* Go to [trello.com](https://trello.com/),

  * Click the Workspaces dropdown option from the top navigation bar

  * Select the Workspace

  * In the sidebar, click "Settings"

  * From the dropdown options, click "Billing"


Tags: cloud
Due date
Asked by Michael McMinn:

Small law firm and need to get due date reminders a month in advance. We could of course set a due date earlier than actual due date but that gets confusing. Any suggestions ?


Answers:
author: milynnus
body: [@Michael McMinn](/t5/user/viewprofilepage/user-id/5304634)

You can set a longer reminder using api.

comments: author: Michael McMinn
body: API?


author: milynnus
body: [@Michael McMinn](/t5/user/viewprofilepage/user-id/5304634)

Yes, Trello Api.


Tags: cloud
Is it possible to have two cards open at the same time?
Asked by Michaele Beaton:

I have more than one card that I would like to view at the same time. How do I achieve this?


Answers:
author: Gaurav Kataria
body: There is no way to do that within the same browser window but you can open two cards side-by-side in two separate browser windows

comments: author: Michaele Beaton
body: Thank you!


Tags: cloud