youngmon/atlassian-qna huggingface dataset:
The account of our admin for Trello has been deleted. How can we establish a new admin?
Asked by Delphine Nelson:

Our admin is no longer with the company and her credentials were deleted. How do we now establish a new admin for our existing Trello account?


Answers:
author: Vronik
body: Hi

Look at this post

<https://community.atlassian.com/t5/Jira-questions/Recover-Jira-admin-account/qaq-p/2426025>


Tags: cloud

trello-cloud
Relat?rio de consumo de automa??es por workspace
Asked by DEVELOPS:

Como extrair um relat?rio de consumo das automa??es realizadas mensalmente dos boards de cada workspace?


Answers:
author: Augusto Lisboa
body: Ol?.

? poss?vel acessar os Logs de Auditoria de automa??o, mas eles ser?o exibidos por ordem de ocorr?ncia e n?o por quadro.

<https://support.atlassian.com/trello/docs/opening-the-usage-log/> - Aqui o passo a passo de como acessar.

Espero que isso ajude.


Tags: cloud

trello-cloud
Login details leaked to the dark web
Asked by Cristina Alciati:

Good afternoon,

I just received a notification from my dark web monitoring app that my login details for Trello have been found on the dark web.

Please could someone look into this?

Many thanks in advance,

Cristina


Answers:
author: Rob Horan
body: Out of curiosity, what are you using for monitoring?

comments: author: Cristina Alciati
body: Norton and Google - I received the notification from Norton.


Tags: cloud

trello-cloud
Disparition Cartes Trello journali?res
Asked by Cl?mentine Le Lay Rampelberg:

Nous avons des cartes Trello cr??es sous forme de checklist qui sont cens?es appara?tre tous les jours. Depuis un certain temps, nous en avons certaines qui n'apparaissent pas de la journ?e.

Ce ne sont pas les m?mes ? chaque fois, mais c'est bien la 5? fois, encore aujourd'hui, qu'il nous en manque au moins une. Tout est pourtant bien param?tr?.

Merci d'avance pour votre retour.

Cl?mentine CR.


Answers:
author: Alisson Sartor
body: Hello!  

Is this happening on a mobile, desktop, or web version? We didn't have any reports of issues with checklists, can you give us more details?  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Bugg sur les t?ches
Asked by Lou-anne Buffet:

Bonjour, j'avais planifi? mes t?ches jusqu'en septembre et tout a ?t? supprim?. J'ai rallum? mon ordinateur pourtant rien de revient, comment faire svp pour retrouver toutes les donn?es ?


Answers:
author: Alisson Sartor
body: Hello, Lou-Anne!  

What exactly have you lost? Is it boards, cards or something specific? Are you sure you are logged on to the correct account, and do you have someone else collaborating with you that might be able to delete the content?  

Kind regards,  
Alisson  
Trello Team


Tags: cloud

trello-cloud
How do i get rid of the quick add button over Recent boards on my app?
Asked by Paul:

It wasnt there and so dont know if its a new feature or I somehow changed a setting but I dont like it.,


Answers:
author: Paul
body: did the pic show ok?![Screenshot_20240723_155726_Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/337743iE415E883AF5AC8B5/image-size/large?v=v2&px=999 "Screenshot_20240723_155726_Trello.jpg")


author: Paul
body: heres a pic![Screenshot_20240723_155726_Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/337737iBDDFF02B04609436/image-size/large?v=v2&px=999 "Screenshot_20240723_155726_Trello.jpg")

comments: author: Brittany Joiner
body: [@Paul](/t5/user/viewprofilepage/user-id/5551720) i see the pic now. Looks like you're on Android, I assume this is something they're testing there. I don't see this on iOS. See if you can go to your account settings on the app and if there is an option for "bet a beta tester", you may have some setting there or something turned on? If not, then it's probably not something you can change.

I actually kinda wish they'd add that for iOS ? I would love if it could suggest which board i probably wanna go to based on what I usually do!


author: Paul
body: heres a pic


author: Brittany Joiner
body: [@Paul](/t5/user/viewprofilepage/user-id/5551720) can you show a screenshot? I'm not sure what you mean. Are you talking about mobile app or browser?

comments: author: Rocio
body: Same issue, please give the option to remove "Quick add": it is huge, takes 1/4 of the app screen, so it removes a lot of the visibility of the boards. I really love Trello by the way, so I also wanted to profit to congratulate you on it, it is an amazing app!


Tags: cloud

trello-cloud
Terrible Trello Spanish translation
Asked by Miguel Hern?ndez Madrigal:

Just wanted to point out that the Trello onboarding has one of the worst English-to-Spanish translations i have seen for the word "next", which is currently being translated as "Pr?ximamente".  

For context, "pr?ximamente" means "coming up next", as in what a newscast would say just before going into commercials. The only correct translation for "next" in this context is "siguiente".  

Couldn't find a way to get in touch with Atlassian support from a free account, so I hope this works in getting somebody to fix this teensy error.  

Other than that loving the app!


Answers:
author: Alisson Sartor
body: Hello, Miguel!   

Thank you for your suggestion.   

I will inform the translation team internally about it, and hopefully, they can fix it as soon as possible. I'm glad you are enjoying the app!  

Kind regards,  
Alisson  
Trello Team
Billing issue trello support is not responding
Asked by Mateusz Maciejewski:

Hi,

I have changed our creditcard 18 July 6 days ago because the old one was expired. We where on monthly payment Trello premium plan for 80+ users.   
While updating credit card details I choose yearly plan. The card was declined. After that I have talk to our finance and they changed their mind and told me to stay on monthly payments.  
Since there is no option to change it myself I have created support ticket and described my request like here above. I asked them to change my plan back to monthly payments.   
It was on 19 July 5 days ago. Since then the support didn't respond or anything. I left the comment there but no response as well.  
Our next monthly payment was scheduled at 28-july which is soon. If I am correct our account will be locked if the problem is not fixed by that time.  
This is my first experience with Trello support and I am quite disappointed.  
Since this is an open community. Any advice will be very appreciated.


Answers:
author: Brittany Joiner
body: [@Mateusz Maciejewski](/t5/user/viewprofilepage/user-id/5549054) I'm flagging this issue for Atlassian support to take a look at

comments: author: Mateusz Maciejewski
body: Hi Brittany,

Just 5 minutes before your post the problem was solved. They removed my premium to let my buy monthly plan again. Thank you for your help.


author: Brittany Joiner
body: [@Mateusz Maciejewski](/t5/user/viewprofilepage/user-id/5549054) no problem, glad to hear it!


Tags: cloud

trello-cloud
Users can nolonger add insights or link epics
Asked by Seth Mason:

For months we've been using JPD without permissions issues. The project is configured for Open access, and I found out yesterday that many users can nolonger 1/ add insights, and 2/link epics. Previously, this wasn't an issue. Did the new custom missions (Creator/Contributor) change this behavior?


Answers:
author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) , no that shouldn't be the case, the creator/contributor solution hasn't shipped yet, but it could be a bug with the new permissions we shipped recently.

We'll investigate

comments: author: Tanguy Crusson
body: [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) could you please go into project settings \> access and look at the permissions you see for the "Viewer" role - see if it has permissions to add insights?


author: Seth Mason
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) the Viewer Role does have access to create/delete insights. I have not changed it from the default.

![JPD Viewer Permissions.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/229202i7C912ECF0954A1FB/image-size/large?v=v2&px=999 "JPD Viewer Permissions.jpg")


author: Tanguy Crusson
body: [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) we haven't been able to reproduce, we'll need to have a look in your instance. Can you please raise a support ticket? That way we can request access, etc. Thanks!


author: Seth Mason
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) ticket filed.


author: Tanguy Crusson
body: Thanks! cc [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)


author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) we've disabled the change we shipped recently on permissions - could you please check if it's working for you now? Thanks for your help in troubleshooting this
Viewer permissions adding Insights
Asked by Mike Sorrell:

Based on the comments[here](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Announcing-Jira-Product-Discovery-pricing/ba-p/2194104?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_article&utm_content=topic) it doesn't seem like Contributors are able to add Insights to Ideas and that this functionality is only available to Creators. However when testing this out I see I am able to add Insights with a Viewer account.

Is this functionality expected to change? Is the Viewer role effectively going to be replaced by the Contributor role?


Answers:
author: Tanguy Crusson
body: Hi everyone, we've tried to communicate this a couple of times already.

Just to be 100% clear:

**Contributors will be able to add insights**(like the viewer role can do today)

**?**


author: Erin Mihalik
body: No, the comments that you are reading are incorrect. If you read the ones by the PMs, contributors will be able to add Insights but not create Ideas.


author: Abel Lineberger
body: I would argue that limiting the insights functionality to the Contributor role would greatly limit the value of the offering. We currently use our account managers and sales staff to add insights based on conversations with customers and prospects. This significantly enhances the number and quality of inputs to the final design decision.

But their individual contributions are so infrequent that it would be hard to justify paying for them. The value is in the aggregation.


Tags: contributor

insight

permission

view
How to manage PM workflow tasks?
Asked by Anna Bergevin:

I love having a place for discovery that connects to our software project for delivery.   
But something I am struggling with is how to manage overall to-do list as a PM. It feels like the most natural would be if there were some sort of task widget / component. In reviewing ideas, having standup an talking about delivery, etc there are always so many small tasks for follow up and no central place to put them.  

Yes I acknowledge I can use paper lists or separate to do list apps, but just wanted to say it would be much better to have it somehow integrated into JPD to serve as the PM's main hub for work.  

Something like the Eisenhower urgency/importance matrix would be golden.  

If anyone has any good hacks for how they handle this in Jira (either JPD or Jira) I'd love to hear it.


Answers:
author: Matt M_
body: Are you thinking something along the lines of Sub-Tasks for the Idea tickets? That was one thing I felt would be helpful.

Creating an Eisenhower Matrix for the Idea tickets themselves would be as easy as creating 3 custom fields: Urgency (1-5), Importance (1-5), and then some kind of formula field that returns your preferred numeric value. But I'm guessing you are looking more for how to manage your PM tasks that relate to the various Ideas, and then how to prioritize the Tasks.


author: Wendy Overton
body: Have you tried using Trello? I've read it integrates with Jira and allows for personal boards /personal task lists.   

<br />

However, I don't know how it actually integrates or how smooth this process /workflow might be ?????

comments: author: Anna Bergevin
body: Thanks Wendy. I was hoping to avoid another tool, but I agree an integrated task system like Trello or Asana might work okay. I like tools like that overall, maybe I'll investigate the integrations and see how clunky they are.   

It just feels like the big discovery items are there, I sync with our internal customers there, my engineering team is managing workflow in Jira, it would just be nice if I could create follow up task items as I'm in those workflows with others. And see those tasks alongside broader work we're planning, etc.  

I'll keep brainstorming....or stay old school with paper and post it notes. Lol.


author: Amanda Barber
body: Similarly, you could make a Jira project (not Discovery Project) and create tasks/subtasks. This would keep it in the same software (although Trello plays nicely, too, since it's also Atlassian.) You could also link issues/discovery issues.
default idea view is comments?
Asked by Ben Arundel:

Hello :)

Whenever I click on an idea, the right pane opens, but it always defaults to comments.

Currently, I don't have many comments. I suspect for new ideas, there would be very few comments for most users. It becomes frustrating when going through ideas to have the double-click Idea \> Comments \> Overview to get to the idea. When I'm showing off the tool to present its value, this is always something that's commented on ?

My preference would be to show the overview as default for myself. Ideally, id like to set it as default for everyone. Is there a way to do this now? if not, can it be a consideration for the future?


Answers:
author: Tanguy Crusson
body: Hi [@Ben Arundel](/t5/user/viewprofilepage/user-id/5078714) (sorry, issues with my previous comments which I've then deleted):

here's a video response/question: <https://www.loom.com/share/5a0e90fa84974edab5abfe3f508b4b3d>

comments: author: Ben Arundel
body: Hey [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) thanks for that video it really clears up how it works and now I understand it I'm not seeing the problem and I can explain that to other people ?


author: Mark S. Rasmussen
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) I've had the exact same frustration as Ben, and with your answer, I now understand how it's supposed to work.

However, I have to challenge if that's really ideal. Often when working on ideas, I'll be moving between overview, comments, ideas, delivery, etc. I don't pay particular focus as to what tab I leave it on, which means when I open new ideas they often open on an unexpected tab which is frustrating.

I totally get the idea of being able to quickly click multiple ideas and see the delivery view for all of them - actually a really nice idea.

However, wouldn't it make sense to "reset" the last tab each time you change view or start a new JPD browser session? Within a single view, it makes a lot of sense. But crossing views, I rarely need to skim ideas on the comment tab - and if really needed, I can ensure the comment column is available, for me to easily click.


author: Tanguy Crusson
body: OK [@Ben Arundel](/t5/user/viewprofilepage/user-id/5078714) [@Mark S. Rasmussen](/t5/user/viewprofilepage/user-id/737265) we've heard you and have started working on another model which is closer to what Mark's suggesting (your suggestion makes a ton of sense). Stay tuned.


author: Hermance NDounga
body: Hi everyone,

As mentionned by Tanguy last week, we've been working on improving this behavior, and it has just been released!

The new behavior works as follows :

* When you open an idea and open a certain tab, you will stay on this tab when you browse ideas **within this view**,
* When you change views and open an idea: you land on the default "overview" tab
* When you open JPD in a new browser session and open an idea: you land on the default "overview" tab.

We hope this change will make your navigation experience better,

Cheers,

Hermance
The value of the status field?
Asked by Ben Arundel:

Hello All

I am currently struggling with the value of the status field. In a standard Jira ticket, the status workflow is much more prominent, with the idea being you transition your ticket through the workflow. With it just being a field on the right, it loses its value.

Is this an intended positioning? if so, what's the logic or value of putting status where it is as opposed to where the archive action is?

I personally would like to see the status operate as it does in the rest of Jira.


Answers:
author: Rohan Swami
body: Hi [@Ben Arundel](/t5/user/viewprofilepage/user-id/5078714) , as others have said there's less of an emphasis on moving items through a workflow in Jira Product Discovery as there is in Jira Software.

Thanks for your feedback!


author: Beau Fruits
body: We leverage Jira Product Discovery for undefined/funnel/backlog ideas, with a focus on definition, socialization, and feedback. Once something is defined and ready to build, that work is managed elsewhere, and linked back to the JPD ticket.

Consequently, I find status extremely useful.


author: Vikram ASOKAN
body: The whole idea of status field in JIRA is to transition from one to other and vice versa In agile process there is continuous delivery and integration if the increment doesn't pass the functional, Automation, Integration, sanity test \& merge it moves back for the fix thats why the status field is kept to transition
I cant see insight if other created these
Asked by Olga Patricia Torres Garc?a:

I cant see insight in my ideas, if other created these

When Other have created insight over my ideas, I cant see these, only I can see my owns insight. Is it Normal? or Do I have to do something additional ?


Answers:
author: Tanguy Crusson
body: Hi [@Olga Patricia Torres Garc?a](/t5/user/viewprofilepage/user-id/4379359) we just tried a few different ways and couldn't reproduce your problem. could you please report this via the "Give feedback" option in the app (bottom of the left sidebar) so someone from our support team can investigate? Thanks


Tags: insight
Edit insights
Asked by KB:

Is it possible to edit insights within ideas? I can edit the comment on my own insights, but I cannot edit the URL nor the comment of the insight others created.


Answers:
author: Rohan Swami
body: [@KB](/t5/user/viewprofilepage/user-id/5066870) [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) I'm Rohan from the Jira Product Discovery team, confirming that this is not possible at the moment, deleting and re-adding is the best workaround. Thanks for sharing your feedback.

comments: author: Rohan Swami
body: [@KB](/t5/user/viewprofilepage/user-id/5066870) [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) good news! We have a fix for this coming out shortly, estimated release next week. Anyone with the permission "Edit and delete any insights" will be able to edit and delete anyone else's insight too.

This permission comes by default with the "member" and "administrator" roles, but you can customise the role's permissions as you like. To configure roles, go to Project settings \> Access.


author: KB
body: Awesome! Thanks a lot!


author: Amanda Barber
body: I'd love to see an edit option added. So far I've just been deleting insights and re-adding them to correct mistakes as needed.


Tags: edit

insight
Global search displays idea in current list even if list would filter idea out.
Asked by Seth Mason:

If I have:

* Idea-1 and with field **Team** = **Blue**.
* List Team Blue which only displays ideas that have Team = Blue
* List Team Red which only displays ideas that have Team = Red

Then:

1. Go into Team Red list (idea-1 should not be displayed since it's filtered out)
2. In the *Global Search* in the top right corner type, search to find Idea-1 and select it.
3. In the resulting screen, you'll see in the upper left corner:

*Team Red List / Idea-1*

The side effect of this behavior is that one might think that Idea-1 belongs to Team Red since you can see it via this header.


Answers:
author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) , thanks for the feedback ?
Ability to have sub-groups in a Timeline
Asked by Brian Channell:

It would be great to have the ability to have a sub-group in the Timeline view. I have I can separate the teams' ideas into separate product lines but would also like to sub-segment these when in a Timeline view so I can see which teams are working on what projects.


Answers:
author: Tanguy Crusson
body: Thanks for the feedback [@Brian Channell](/t5/user/viewprofilepage/user-id/5070628) ?


author: Dan -minware-
body: Disclaimer: marketplace partner!

Hey [@Brian Channell](/t5/user/viewprofilepage/user-id/5070628) -

If you are open to a 3rd party we have this functionality available in minware. In the below screenshot I have a 2 week period filtered to show team "Red 7" and all of the projects individuals (swim lanes) worked on:

![minware_epic+team_filter.png](https://community.atlassian.com/t5/image/serverpage/image-id/227962i2DCC9BA157DF47F1/image-size/large?v=v2&px=999 "minware_epic+team_filter.png")

We offer a free trial if you want to check it out.

comments: author: Brian Channell
body: Does it work in JPD or just in Jira? What is the name of the product?
Section within section (sub-sections)
Asked by JD:

Something that would help us manage our board would be sections within sections (or 'sub-sections')

We currently have all of our teams in one board which is actually really helpful in lots of ways, because we have views that all teams are using to see a birds eye picture and allowing a lot of common fields and frameworks.

However, each team then has their own set of views that they specifically use.

For some of our teams, they are creating so many views that their own 'section' is getting quite messy and they'd like to be able to group some of the views into their own sub-sections. However, because they have their own section already, they can't great new sections within that section.

For them, it would be helpful if they could create their own sub-sections within their own section.

I guess the alternative would be a single board for each team, but then we'd lose the ability to see all of the ideas in one place and managing the common fields becomes difficult.

![CleanShot 2022-11-28 at 13.01.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/227710i08DF0FC77CE6B91F/image-size/large?v=v2&px=999 "CleanShot 2022-11-28 at 13.01.27.png")


Answers:
author: Rohan Swami
body: Thanks for sharing your feedback, JD. Currently we don't support this feature, we will take it into consideration for our future roadmap.

comments: author: Srikanth Manvi
body: Will be great to have this feature. Did it make it your roadmap ?


author: Rohan Swami
body: [@Srikanth Manvi](/t5/user/viewprofilepage/user-id/5328017) we haven't got this on the roadmap yet. Prioritisation is hard!


author: Owen Friedrich
body: As our use of JPD has expanded this would be tremendously helpful to stay organized. Especially since Sections don't support any sort of emoji/formatting to distinguish them.

comments: author: Joost Zeegers
body: We use text emoji in the section title, so that way you can distinguish sections. But sub-sections would be very valuable.


author: Joost Zeegers
body: did anyone create this as a suggestion that we can upvote