youngmon/atlassian-qna huggingface dataset:
I keep getting the error message "We couldn't display your content"
Asked by Robert Haag:

After adding much content to a Confluence page and then published, I keep getting "We couldn't display your content" message. I have tried a refresh many times even after waiting a while.

Does this mean my content is gone?


Answers:
author: Shannon S
body: Hi Robert,

Welcome to Atlassian Community. I'm sorry that you've been having issues lately loading your Confluence pages.

This error usually means that there's an issue with your network connection in connecting to the Cloud site. You can try the following tests:

1. Test from several different locations, networks, and browsers.
2. Make sure to test with and without a firewall/proxy.
3. Disable all browser add-ons, and using Incognito Mode.
4. Lastly, try clearing your browser cache and see if you replicate the issue.

If you continue to have issues, I would recommend bringing this to your Confluence site admin. They will be able to work with your network administrators and ensure that there's nothing preventing you from connecting. They will want to compare the [Cloud IP Ranges and Domains](https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html) to your network setup and make sure that nothing is being blocked and the connection between the two is strong.

Additionally, they site admin will be able to raise a ticket with the [Cloud Support Team](https://support.atlassian.com/contact). There, we will be able to take a look at your site and rule out any issues on our end.

I hope that you'er able to determine what the issue is, but do let us know if you have any trouble or questions.

Take care,

Shannon


Tags: cloud
Showing "My Spaces" in Space Menu
Asked by jonb:

The recently viewed spaces are great!

Is there a way to add a list of "My Spaces" as a section to this menu?

It's super helpful to star a couple spaces and always have quick access to them.

![](https://confluence.atlassian.com/doc/files/829076190/829076192/2/1517274828425/Space+Directory+Button.png)


Answers:
author: Sven Schatter _Lively Apps_
body: Hi [@jonb](/t5/user/viewprofilepage/user-id/3671330),

as you probably already know you can already star pages and spaces. You can see them in the Sidebar while on the Dashboard and by click on the "Saved for later" link, that shows in the menu when you click on your profile picture:

![temp2.png](https://community.atlassian.com/t5/image/serverpage/image-id/90748iA16DFAD8AF0C7B35/image-dimensions/547x335?v=v2 "temp2.png")

If you need a dropdown menu in the header, I can point you to our app [Lively Theme](https://marketplace.atlassian.com/apps/1216767/lively-theme-for-confluence), which adds such a menu for quick access. This is what it looks like:

![temp.png](https://community.atlassian.com/t5/image/serverpage/image-id/90749i107E83205635C6B0/image-dimensions/617x293?v=v2 "temp.png")

Cheers,  
Sven from Lively Apps


Tags: confluence-server

server
How to use 2 space comala workflows
Asked by Shreya Rao:

I have two types of documents templates created. One for process and one for procedure.

Process document requires 4 levels of reviews/approvals like SME review, complaince review, Platform review and domain level review.

Procedure document requires only 3 levels of review, that is SME, complaince and platform.

To cater this, i have created 2 space work flows, with labels process and procedure for each of the workflows.

Now when i try to use these labels for the pages, only second workflow works which is for procedure and first one doesnt work. Meaning the workflow doesnt get automatically added to the page with process label.

Is there any setting that needs to be changed in confluence for me to use multiple space workflows?


Answers:
author: James Conway
body: Hello [@Shreya Rao](/t5/user/viewprofilepage/user-id/3868770)

You do not need to change any setting in confluence to use multiple space workflows.

Are both workflows active? In version 6.6 or later they should have green ticks next to them. In earlier versions both workflows should be shaded green, you can active them using the action menu.

If you are still having problems, post a screenshot of your workflows dashboard here or if you prefer contact our support team at [https://support.comalatech.com](https://support.comalatech.com/)

Kind regards

James  
Senior Product Manager


Tags: confluence-server

server
how to upload a video
Asked by Chethan p:

Hello,

i would like to know how do i upload video from the computer to the confluence page.


Answers:
author: Nic Brough -Adaptavist-
body: Go to the page and "attach" the file to it. Be aware that Confluence has size limits, and is not intended as a file store. You may struggle if it is a large file.


Tags: cloud

confluence-cloud
Confluence: collaborative editing is deactivated without any specific action from the users ?
Asked by CHERUBIN NGATSE:

```
Randomly, collaborative editing is deactivated without any specific action from the users.


```

```
here is the message received when we try to move a page
```

```


"Collaborative editing is offline now, so we can't move your page. Try again when it is reconnected"

```


Answers:
author: Fabian Lim
body: Hi Cherubin,

I suggest you go through the troubleshooting guide to determine the root cause: <https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html>

Good luck.


Tags: confluence-server

server
Track changes / word count in Confluence
Asked by Elaine Foley:

Hi,

Is there any way to easily track changes in Confluence, something similar to MS Word functionality? Also, is there a word count option? I see there is a plug-in called Word Count +, but other than that, do any of you more experienced users have any suggestions?

As in my previous questions, we send our content to be translated, so ideally, we would like to know how many words have been added/modified/deleted each time, and see where those changes were made (without doing compare versions for each page as we have a few thousand so that's not viable).

Thanks, again.


Answers:
author: Sven Schatter _Lively Apps_
body: Hi [@Elaine Foley](/t5/user/viewprofilepage/user-id/3754312),

in regards to tracking changes, do you already know about [Page versions \& history](https://confluence.atlassian.com/doc/page-history-and-page-comparison-views-139379.html)? There you can see precisely who changed what and when.

I think for word count you'll indeed need an app from the Atlassian Marketplace.

Cheers,  
Sven

comments: author: Elaine Foley
body: Thanks so much for your reply, Sven.

Is there any word count app in particular you could recommend? We would like to both count the words in a 'new' topic as well as see how many words were changed in topics that are updated.

Thanks, again.


author: Sven Schatter _Lively Apps_
body: Hi [@Elaine Foley](/t5/user/viewprofilepage/user-id/3754312),

Unfortunately I have never used a word count app myself so I can't give any recommendations, but maybe you'll find something useful in [related discussions here on the community](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=confluence+word+count).

Cheers,  
Sven


author: Steve
body: I'm a writer who now works in Confluence cloud. I wanted a quick and simple way to highlight and get a word and character count so I built it. I just added it to the marketplace - [Easy Word Count for Confluence Cloud](https://marketplace.atlassian.com/apps/1224670/easy-word-count-for-confluence-cloud?hosting=cloud&tab=overview).

It's an inline word count and character count, first one like in Confluence cloud. Highlight text - click menu - result. Takes 3 seconds.

comments: author: Capi [resolution]
body: Go ahead and create a change tracker for us [@Steve](/t5/user/viewprofilepage/user-id/4068047)


author: Steve
body: [@Capi \[resolution\]](/t5/user/viewprofilepage/user-id/1205339) can you tell me a little more what you are looking for, is there a specific problem (requirement) you need to solve.


author: Nathan Waters - AppsPlus
body: I built the [Word Count+](https://marketplace.atlassian.com/apps/1221244/word-count-for-confluence) app :)

Tracking the word count history for each content update is a feature I can definitely add if there's enough demand.

For anyone reading this, shoot me an email if you want that feature: support@appsplus.co

comments: author: Suhad Mabjeesh
body: yes please'

m email: smabjeesh@gmail.com


Tags: confluence-server

server
What happens to posts in Confluence if macro expires? IFrames Macro
Asked by Tom:

What happens to the embedded content , if the add on support subscription runs out?

Is it a broken link?

Is it a blank iframe?

Does it continue to work , just no longer allowed to update?

Thanks,

Tom


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

if you're on server: Nothing happens \& you can use the addon / macros as before but won't be eligible for any addon upgrades (security, new features, compatibility).

Best

JP


Tags: confluence-server

iframe

server
tableenhance is not work in confluence
Asked by ? ??:

Hi everyone,yesterday I installed tableenhance?3.1.6?on the confluence?7.2.0?,first it works perfectly,but this afternoon four people edit the table simultaneously.the table is very large which uses the tableenhance macro.after we save the page.we find the table enhance maro can not be recognized,and the table can not display.the error is fllowed

![1.png](/t5/image/serverpage/image-id/90699i073B833A5104BF71/image-size/large?v=v2&px=999 "1.png")![2.png](/t5/image/serverpage/image-id/90700i6383D5AD94190921/image-size/large?v=v2&px=999 "2.png")


Answers:
author: Dennis Fischer
body: Hi,

I cannot rely understand the uploaded photos because of the used language. Image 2 indicates that the tableenhancer is disabled. Could you try to disable and enable the tableenhancer in the Manage Apps sections?

comments: author: ? ??
body: thanks for your reply,I use simple chinese,image 1indicates that the tableenhance macro is not recognized?I restart the confluence service?the tableenhance macro could be used?but the previous table which use the tableenhance macro could not find?my information was lost?so I disable the macro and will not use the macro?


Tags: china

cloud
Document Outline / Navigation in Editor
Asked by Andreas Rudischhauser:

When working on a document in the editor it is very tedious to navigate without a document outline. Its endless scrolling to find the right position and you get lost easily when you want to rearrange a document. The whole editing experience could be simpliefied with an outline that you can show/hide when needed (see google docs)


Answers:
author: P D
body: I agree. This makes it difficult for me to migrate Word users into Confluence.

I've built floating table of contents while in *view mode,* but I haven't found anything while in *edit mode*.


author: Ofir Adany
body: Agree also very very tedious, make me considering moving back to google drive

comments: author: plainclothes
body: I've seen the same pattern with my teams over the last few years. Users get so frustrated by this gap that they fall back to their preferred editor (Google Docs or Office 365). I don't blame them, but predictable confusion ensues and documentation begins to sprawl in other poorly integrated systems.

For my part, I've been drafting my docs in markdown via Obsidian then pasting into Confluence when I post the initial version. Not ideal, but I do like having an archival copy of my docs.


author: Lonnie
body: Not only is there no outline of the _current_ page, the outline of the entire space is forced to be hidden.

The writer is forced to create new content in a void or to try to flip between multiple browsers, screens, or tabs.


Tags: cloud
Confluence cannot create user - tomcat error
Asked by Dominik:

Hello, I have Jira and Confluence on database postgresql 9.4,

Confluence is using users from Jira User server, the connection from Confluence is on green.

When I try to create user from confluence I'm getting an error  
[https://dominbdg.ath.cx/pydio/public/47d639](https://dominbdg.ath.cx/pydio/public/47d639 "confluence error")

Please help me resolve that issue.


Answers:
author: JP _AC Bielefeld Leader_
body: Hm, your link give mkdir() permission denied....

Is this the error message?

Best

JP


Tags: confluence-server

server
how can I limit read only access to a file on the page?
Asked by Michal Zawadzki:

I want some people to have read only access and others to edit


Answers:
author: Nic Brough -Adaptavist-
body: Edit access to attached files is down to whether a person can attach a (new copy of) a file or not. The space permissions allow you to say who can or cannot attach files, so you'll need to check that.

I'm afraid it does not go down to a page level unless you are willing to get apps that add new functions for more file access control. (I'm not that familiar with any of them, so I'm not sure what to look for in the marketplace)


Tags: confluence-server

server
Sorting in Jira issue macro not working
Asked by Alexander Lehmann:

I have the following Jira issue macro in my Confluence page (Server 6.15.8 with Jira 8.2.4 with German as default language) using the custom field "MH?" as a column. The macro uses a Jira filter without "order by":

![2020-04-16 11_23_01-Jira-Einbindung - Schulung und Test - (DEV).png](https://community.atlassian.com/t5/image/serverpage/image-id/90674iEE5FCBE6600994AB/image-size/large?v=v2&px=999 "2020-04-16 11_23_01-Jira-Einbindung - Schulung und Test - (DEV).png")

When sorting the column "MH?" I get the error "Jira project does not exist" and all columns lose their german translation:![2020-04-16 11_23_48-Jira-Einbindung - Schulung und Test - (DEV).png](https://community.atlassian.com/t5/image/serverpage/image-id/90675iC3B1156C4B18726E/image-size/large?v=v2&px=999 "2020-04-16 11_23_48-Jira-Einbindung - Schulung und Test - (DEV).png")I can't find an error in the logs. Where could be the problem?

I already run this character coding test without a problem (<https://confluence.atlassian.com/doc/troubleshooting-character-encodings-167194.html>)


Answers:
author: Andy Heinzer
body: Hi Alexander,

Sorry to hear about this problem. I understand that you have Jira connected to Confluence, but that when trying to show these Jira issues in Confluence with the Jira issue macro, that some accented characters are not displayed correctly, nor are the issues.

In this case, I don't believe the problem actually exists with Confluence's configuration. In my view I think it would be a good idea to check the Jira Server configuration here. Try following the KB [Troubleshoot character display issues in Jira server](https://confluence.atlassian.com/jirakb/troubleshoot-character-display-issues-in-jira-server-203394762.html). It's possible that if Jira server is not configured to use UTF8 encoding in the Java JVM, that it could be defaulting to some other character encoding that might be default of that OS (I usually see ANSI for linux, and cp1252 for Windows servers).

If that's the case, then usually the steps of
> Start JIRA with the parameters `-Dfile.encoding=utf-8 and -Dsun.jnu.encoding=UTF-8`. See [Setting properties and options on startup](https://confluence.atlassian.com/adminjiraserver070/setting-properties-and-options-on-startup-749383528.html).

can help resolve this. However if that doesn't help here, I'd try to follow the other troubleshooting steps in that KB. It's possible that the characters in question might not be getting stored properly in the database that Jira is using, but I find it's better to check the JVM character encoding first.

Try this and let me know the results.

Andy

comments: author: Alexander Lehmann
body: Hi Andy,

thank you for your help. The wrong encoding in Jira was the problem. I added the parameters to Jira and Confluence (which also used the wrong encoding) as you suggested.

Thanks a lot!

Alexander


Tags: confluence-server

server
Translate search text before searching in confluence
Asked by Mark Mawson:

We have users across Europe and our ServiceDesk support articles are mostly in English.

As users have the language option set to their local language they see all pages translated.

When they search they enter the search string in their local language.

Can Confluence recognise the local language is not the default Confluence language and translate the search string to the default language before searching ?

If yes then we can standardize all our pages on one language (the default one) but support search and display in all languages required.

Limitations of language packs or browser native translation capabilities accepted


Answers:
author: Shannon S
body: Hello Mark,

Welcome to Atlassian Community. It's nice to meet you!

Confluence doesn't have any built-in translation ability. The current Confluence UI translations available were created specifically for use with Confluence and thus the translations are already confirmed.

There are a few add-ons [related to translations available in Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&query=translate). I would recommend having a look at those and see if any of them can help you.

I'm going to go ahead and move your question over to the Marketplace collection, in the event that anyone has some 3rd-party workarounds to recommend to you.

Regards,

Shannon


Tags: atlassian-marketplace

cloud

jira-service-desk
Publish News (Blog posts) in other persons name
Asked by Tom Svaleklev:

We have a communication department that often help "authors" compose blog articles. Do you know of a way how these articles could be posted by the communciation department in the original author's name?

We tried a workaround of Communications saving the blog post with read restrictions and then let the original author open it up, removing the restrictions and republish it.

However, the News macro does not show the last editor but only the creator.

Any ideas?


Answers:
author: Sven Schatter _Lively Apps_
body: Hi [@Tom Svaleklev](/t5/user/viewprofilepage/user-id/1335751),

As far as I know this is not so easy with vanilla Confluence. I think the only way would be to have the supposed author copy/paste the content into a new blog post every time from the original page. However, with our app [Lively Blogs for Confluence](https://marketplace.atlassian.com/apps/1213057/lively-blogs-for-confluence) there is a better way:

Here I have a page that was prepared by **Administrator** and I am logged in as **Other User**. With Lively Blogs I can now click on "Publish as Blog Post" in the page context menu.

![temp.png](https://community.atlassian.com/t5/image/serverpage/image-id/90814i69511DBC085A1211/image-dimensions/483x330?v=v2 "temp.png")

When I click it I get a dialog asking me in what space I want to publish the Blog Post and whether or not I want to move the original Page that the Blog Post will be created from into the trash. (The published Blog Post will have the same title as the original Page)

![temp2.png](https://community.atlassian.com/t5/image/serverpage/image-id/90817i167857DABDD0E236/image-dimensions/412x217?v=v2 "temp2.png")

The result is a Blog Post, created by **Other User** , even though the original page was created by **Administrator**:

![temp3.png](https://community.atlassian.com/t5/image/serverpage/image-id/90816i7A780912C9CAAF75/image-dimensions/839x315?v=v2 "temp3.png")

If this sounds like a viable solution to you, you can check out [Lively Blogs on the Marketplace here](https://marketplace.atlassian.com/apps/1213057/lively-blogs-for-confluence). It also contains a lot of other features that improve the blogging functionality of Confluence such as Teaser Images for Blog Posts, a global Blog Post Overview, a Blog Posts display on the Confluence Dashboard, several macros for displaying Blog Posts, and much more. If you have any questions about it you can follow up here, or [raise a support ticket at our Service Desk](https://help.livelyapps.com/servicedesk/customer/portal/8)! :)

Cheers,  
Sven from Lively Apps


Tags: confluence-server

server
how to remove the key words "Document generated by Confluence on "
Asked by james zhu:

hello:

I want to export my space in html files, but all the exported htmls have a word "Document generated by Confluence on " and Confluence logo. How can i remove the two items?


Answers:
author: Matt Reiner [K15t]
body: [@james zhu](/t5/user/viewprofilepage/user-id/320408)

Maybe the guidance here is helpful: <https://community.atlassian.com/t5/Confluence-questions/Can-you-customize-HTML-Exports/qaq-p/977076>

Not sure what you're looking to do, but my team is about to release [Scroll Viewport for Cloud](https://www.k15t.com/software/scroll-viewport/scroll-viewport-for-confluence-cloud) soon which lets you turn your spaces into a help center. We'd be happy to show it to you, if you think it's something you're interested in.

comments: author: james zhu
body: ok, thanks. I think it is hard to remove.


Tags: cloud

confluence-cloud
Exporting only certain files rather than all files
Asked by Elaine Foley:

Hi all,

As a relatively new Confluence user, I hope some more experienced users can help. Currently, we export all files from our user documentation to send to a translation agency, however, not all files are updated or changed so ideally, we would like to pick and choose which files to export each time we send them to the translation agency, is this possible?

Thanks for your help.


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

a first approach would be to create a report showing what pages/files have changed since a given date.

Could you describe your workflow? Are we talking about real files (attachments stored in a page) or are we talking about the pages containing the content to be translated?

For the first:

There is a macro called Space Attachments Macro:

<https://confluence.atlassian.com/doc/space-attachments-macro-278693110.html>

This could be of help identifying files to be translated.

For the second:

Embed a page property macro in each page containing eg. the creation date, modified date, author, last modifier, etc. This macro will be the same on each page. No need to fill in the data by a user. Tag all relevant pages with a common label eg. translate. The create a page containing a page property report macro reporting on all pages with label translate.

Another approach would be to buy an addon (We use Scroll Translations) which allows exporting / importing pages in a common translation format:

[https://marketplace.atlassian.com/apps/1211616/scroll-translations-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1211616/scroll-translations-for-confluence?hosting=server&tab=overview)

Best

JP


Tags: confluence-server

export

locale

server
Confluence cloud - failed to import space
Asked by CBB Admin:

I am trying to import the confluence space from one confluence cloud instance (Development environment) to another confluence cloud instance (Test environment) but getting below error while importing the confluence space in Test environment (Confluence Cloud)

![ImportError.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/90649i13BA20E1DFCDEE7D/image-dimensions/557x226?v=v2 "ImportError.JPG")

Could anyone help, please. Thank you.


Answers:
author: Shannon S
body: Hello Ashwini,

Thank you for raising this with us. We'll want to take a look at your Confluence site logs in order to know why that import is failing.

I see that you've already gotten in touch with our Cloud Support team, and my colleague is currently assisting you with this issue.

Once you're able to resolve that case, please feel free to let us know what the problem was, in case any other users are having the same issue.

Take care,

Shannon


Tags: cloud

confluence-cloud