youngmon/atlassian-qna huggingface dataset:
Why Can't I Add Free Tier Jira Product Discovery to Our Atlassian Organization?
Asked by Jack McCormick:

Hello Community,

I am encountering an issue while trying to add the Jira Product Discovery to our organization. Despite being the org admin and operating under the free tier for both Jira and Confluence, I am unable to successfully add Jira Product Discovery. I select our site when prompted under "Add Jira Product Discovery to a Site" and click "Continue". Next, I am presented with a message that says "Your on a Free Plan", with a "Get started" button. When I click the "Get started" button, I am then presented with an error message (shown below).

**Error Description:**

* **Action Taken:** Attempted to add Jira Product Discovery to the site.
* **Error Received:** A generic error page stating "We were unable to load this page for you" without additional error codes.
* **Attempts:** This issue has persisted across three separate attempts, each showing the same error after refreshing.
* **Screenshot:** See below.

I've checked the main requirements and permissions and couldn't find anything that could lead to this issue. Before reaching out here, I've also explored various resources about the roles of creators and contributors within Jira Product Discovery, yet all the guides assume one has initial access, which I currently lack.

Is there a specific setting or preliminary step that I might be missing to access Jira Product Discovery? Any insights or guidance would be greatly appreciated.

Thank you for your help!  

Screenshot:  

![image.png](/t5/image/serverpage/image-id/330691i3945083890472252/image-size/large?v=v2&px=999 "image.png")

### Add Jira Product Discovery to a site {#toc-hId-2143631663}


Answers:
author: Nicolas Grossi
body: [@Jack McCormick](/t5/user/viewprofilepage/user-id/5524572) Welcome! That seems like a bug for me. I hope anyone from atlassian should see this post and help.

Nicolas

comments: author: Jack McCormick
body: Thanks [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)! That helps narrow things down for me quite a bit.


Tags: cloud

jira-cloud

jira-product-discovery
Hide fields when exporting issues in printable
Asked by Daniel Bermudez:

Hello, I would like to know how I can hide these fields when I click "export printable" on the ticket. I have tried hiding them from field configuration but it is not possible since they do not appear. Thank you very much in advance.

![image.png](/t5/image/serverpage/image-id/330690i3FFEE8DC8071E5D5/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Pablo Vergara
body: Hi [@Daniel Bermudez](/t5/user/viewprofilepage/user-id/5254821)

Welcome to the Atlassian community forums!

This should be fairly simple, and you can achieve it by hiding the "***Time tracking*** " set of fields from the "*Field configurations*" section on the Jira settings (double-check the one that applies to your scheme, hence the project).

![Screenshot 2024-06-21 124236.png](https://community.atlassian.com/t5/image/serverpage/image-id/331166i2F3DC2F7B5554AE9/image-size/large?v=v2&px=999 "Screenshot 2024-06-21 124236.png")

I hope this helps you!

*- Pablo / SSE - ServiceRocket*


Tags: cloud

jira-cloud
How are users creating new products outside of our organization?
Asked by brian_g:

I understand since we have a premium, not an enterprise subscription, that users can create new products outside of our organization.

<https://jira.atlassian.com/browse/CLOUD-10325>

I am getting extremely frustrated by this and will soon start submitting Compensation Requests to Atlassian to refund me for the cost of my time dealing with this.

Everyone who has done this has done this by accident, and no one can tell me the steps they took. I CANNOT REPRODUCE THIS... to warn our users.

I have looked and this is not documented anywhere I can find.

What are the steps that users are doing to create new products outside of our organization?


Answers:
author: brian_g
body: Here is a nice post that give the answer

<https://community.atlassian.com/t5/Atlassian-Guard/Why-is-Atlassian-promoting-Shadow-IT-Or-Accidental-IT/qaq-p/2731538>


author: brian_g
body: It is their own org with Atlassian Admin, Jira, and Confluence, and sometimes Product Discovery...

One user mentioned that he thinks it was related to clearing his browsers cookies and history, which forced him to login and authenticate again. He thinks this somehow created this instead of going to our organization/products.


author: Trudy Claspill
body: Hello [@brian_g](/t5/user/viewprofilepage/user-id/5245505)

What products do you have and what products are they creating?

Anybody can go directly to Atlassian's site and click the Star Trial button.

Users of your instances may also see product recommendations for other products within the existing products. Those may have a "try it now" button. When clicked that would start the wizard for deploying a new product with a screen for creating a site. If the follow the wizard they end up creating a new organization, site, and product.

comments: author: Trudy Claspill
body: Yes, it would be their own Organization. If they follow one of the product recommendations and get to one of those Free Trial/Try it Free buttons then, as I said, they will go through a wizard that will guide them in creating their own Organization.

To add a product to an existing Organization you would have to be an Organization Admin for that Organization, and you have to start the process of adding the product to the Organization from within the admin.atlassian.com pages for that Organization. Since your users are not able to to that, to deploy a new product would require them to also create an Organization.

As to how they end up getting to that point, that depends on many factors, and I really don't know all the various ways it can happen. Are they going directly to the URL for your instances? If they don't go directly to the instance URL, they may be ending up on a more generic page, like atlassian.com, where they can find a "sign in" option and "get started now" options.


Tags: administration

cloud

jira-cloud
Change Custom field options to remove disabled options
Asked by Adam St_ Pierre:

I've got a custom field defined for all our software products and we've consolidated the options down to just 4, where it was 12.  

I've disabled the options under the Custom field configuration but I'm wondering if there's a way to mass change all existing options selected. Or that should be scripted to find and replace all instances of the use of one option for the custom field to another


Answers:
author: Nicolas Grossi
body: [@Adam St_ Pierre](/t5/user/viewprofilepage/user-id/5489785) Welcome! You might want to perform a "bulk change" on that field for a set of issues ?

Nicolas

Nicolas


Tags: cloud

jira-service-management

jira-service-management-cloud
Budget Project
Asked by Minh Phi:

Hello, I want to create a financial management project. Each epic represents a quarter, and a ticket upon creation is the budget for the project. The workflow is Todo -\> In-progress -\> Approve or Reject. When approved, the amount is added to the epic,

I have created automation based on the process of summing story points in an epic, but it is not working. Please help me. Best regards


Answers:
author: Olha Yevdokymova_SaaSJet
body: Hi, [@Minh Phi](/t5/user/viewprofilepage/user-id/5524546)  
The **[Time \& Cost Tracker](https://marketplace.atlassian.com/apps/1229405/time-cost-tracker-for-jira-reports-portfolio-budget?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Budget-Project_20240620) for Jira Cloud** add-on can help you implement this financial management project in Jira. The add-on is developed by my team and allows you to track the cost of each Jira issue (ticket) and provides tools to aggregate and report costs at the epic level, effectively giving you a financial overview of each quarter.

Here's how you can set it up:

1. **Install the [Time \& Cost Tracker](https://marketplace.atlassian.com/apps/1229405/time-cost-tracker-for-jira-reports-portfolio-budget?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Budget-Project_20240620) for Jira Cloud add-on.**

2. **Set up your Jira project** :

   * Create epics to represent each quarter (e.g., Q1 2024, Q2 2024, etc.).
   * When creating tickets (issues) within the project, set the ticket's value (e.g., using a custom field) to represent the budget for that project.
   * Later you can include this Custom field into your cost reports.
3. **Utilize the Issue Cost Widget** :

   * The add-on provides an **Issue Cost Widget** that displays the cost associated with each Jira issue.
   * When a ticket is created, its value (budget) will be reflected in the Issue Cost Widget.
4. **Generate Cost Reports** :

   * Use the add-on's **Cost Reports** feature to generate reports at the epic level (i.e., for each quarter).
   * The reports will aggregate the costs of all tickets within each epic, giving you a financial overview of the quarter.


author: Shane Gallen
body: Can you share your automation logic?


Tags: cloud

jira-cloud
Create new task under epic, when certain label is added to initiative
Asked by anne_gerten:

Hi,

is it possible to automate this:

When "label1" is added to an initiative, then a new task should be added under one of the epics under that initiative. The new task should go under the epic which summary starts with "\[inception\]".

Thanks!


Answers:
author: Christian
body: Hi Anne

You can do this with automation. Set the trigger as changes to the label field value, then check if the issue is an initiative and that the label is "label 1". From here, use a for branch to look at children epics of the initiative until you find one that contains the string you are looking for in the summary. Then create an issue and set the parent to the epic. It will look something like this:

![Screenshot 2024-06-19 142522.png](https://community.atlassian.com/t5/image/serverpage/image-id/330692iA24632C884019901/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 142522.png")

Let me know if that's clear or if you have any other questions.

Christian

comments: author: Christian
body: I realize in this screenshot I said the keep the same issue type. You should change that to instead specify "Task".


author: anne_gerten
body: Thanks, I just tried it out and it seems to work!

The only problem I see, is that when I add a new label "label2" to the initiative after "label1" was already added, the automation creates another new task under the epic. Can that be avoided somehow?

Thanks again :)


author: anne_gerten
body: Found another post that resolves this :)

<https://community.atlassian.com/t5/Jira-questions/Re-Re-Automation-for-Jira-Trigger-if-certain-label-was/qaq-p/1438772/comment-id/436413#M436413>


Tags: cloud

jira-cloud
Internal notes email notifications being sent to customers
Asked by Tania Graham:

Hello lovely community,   

I have been made aware that our internal notes in JSM are being sent to customers through email notifications.   

Internal notes are not visible in portal  
Customers do not have licenses  
They are not members of the Service Desk Team  
They are not watchers on the issues  

Would you have any ideas on what I am missing to correct this issue?  

<br />

![2024-06-19_12-58-21.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330684i837F4FC52926781E/image-size/large?v=v2&px=999 "2024-06-19_12-58-21.jpg")![2024-06-19_12-57-12.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330685i3E17823C8B979ABF/image-size/large?v=v2&px=999 "2024-06-19_12-57-12.jpg")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please post this query in JSM community thread as well. <https://community.atlassian.com/t5/Jira-Service-Management/qa-p/jira-service-desk-questions>


Tags: cloud

jira-service-management

jira-service-management-cloud
Link GitHub with jira not working on card
Asked by Matthieu Kozicki:

In sprint card I can see the git information such as follow :

![image (11).png](/t5/image/serverpage/image-id/330670iC404473E0C5C3BE3/image-size/large?v=v2&px=999 "image (11).png")

But when I open the card, I used to see it on the right but not anymore :

![image (12).png](/t5/image/serverpage/image-id/330671i3C72DF0ED77A571D/image-size/large?v=v2&px=999 "image (12).png")


Answers:
author: Matthieu Kozicki
body: It appears that one setting has been changed in our projet.

After doing the set up again AND enable the development panel back in configuration it is all good.


author: Nicolas Grossi
body: [@Matthieu Kozicki](/t5/user/viewprofilepage/user-id/5524487) Welcome! .

Could you let us know if others are working ? this is the only one not working ?

Nicolas

comments: author: Matthieu Kozicki
body: Hello,

If you means other tickets, they all have the same problem.

Regards


author: Matthieu Kozicki
body: the section is called the \`**Development panel** \` : <https://support.atlassian.com/jira-software-cloud/docs/view-development-information-for-an-issue/>


Tags: cloud

git

github

jira-cloud
Copy restriction from Epic to Ticket
Asked by Matteo Gabanini:

Hello Everyone!

In my board I have 5 different epics; for each epic I put restriction on roles:

![Immagine 2024-06-19 185211.jpg](/t5/image/serverpage/image-id/330682iAA76DA177878BE07/image-size/large?v=v2&px=999 "Immagine 2024-06-19 185211.jpg")

Is it possible to create ad automation that, every time I associate a ticket to an epic, copy the restriction from epic to ticket?

Thanks for your help!


Answers:
author: Michel Neeser
body: Hi [@Matteo Gabanini](/t5/user/viewprofilepage/user-id/4574173)

You should be able to achieve this with an automation rule like the following:

![SCR-20240620-srhf.png](https://community.atlassian.com/t5/image/serverpage/image-id/330947iA911488285E86E9C/image-size/large?v=v2&px=999 "SCR-20240620-srhf.png")

Hope this helps!

comments: author: Matteo Gabanini
body: Hello [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853)

thanks for your help. I already tried this configuration but I have an error when the automation is executed:

![Immagine 2024-06-21 115404.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/331071i4CCBBD9B4033E6E2/image-dimensions/1631x208?v=v2 "Immagine 2024-06-21 115404.jpg")

Do you know the motivation?


author: Michel Neeser
body: [@Matteo Gabanini](/t5/user/viewprofilepage/user-id/4574173) You need to make sure that the "Security Level" field is associated with the edit screens of all issue types you want to copy the security level to. Can you see the lock symbol on your issue BD-88?


author: Matteo Gabanini
body: Sorry [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853) but I miss your answer =(

Btw yes, I can edit the security level to BD-88 (the number is different because I deleted it in the meanwhile):

![Immagine 2024-06-26 102043.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/331807iDF5BC933AF9A0F77/image-size/large?v=v2&px=999 "Immagine 2024-06-26 102043.jpg")

And the security level is setted on Epic:

![Immagine 2024-06-26 102157.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/331808iAC092B866214B63E/image-size/large?v=v2&px=999 "Immagine 2024-06-26 102157.jpg")


author: Michel Neeser
body: [@Matteo Gabanini](/t5/user/viewprofilepage/user-id/4574173) Actually, the dialog of your lock symbol doesn't look like standard Jira. Normally, you can only select the security level and not specific roles as in your screenshot. Are you using any plugins/apps for this?


author: Matteo Gabanini
body: [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853) Nono, I'm using the web interface. I don't know, I'm not the admin of our jira but only a curious user :D


author: Michel Neeser
body: [@Matteo Gabanini](/t5/user/viewprofilepage/user-id/4574173) There are apps for Jira that your admin can install. So, I would recommend asking your admin about this. :-)


Tags: cloud

jira-cloud
Send Jira tickets to Service now
Asked by Jeremy_Rampe:

We have a team that exists outside of the JIRA environment, and are inside of Service now. IS it possible to send tickets over to Service now from JSM?

I was looking at this documentation but it looks like it references alerts only.

<https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-servicenow/>

Ideally we would like to be able to just send over the whole ticket and create a sub task on the JIRA ticket or something along those lines.


Answers:
author: k_butkovska
body: Hi [@Jeremy_Rampe](/t5/user/viewprofilepage/user-id/4755278) ,

Consider using an [automated migration tool](https://help-desk-migration.com/jira-service-management/) to send Jira Service Management tickets to ServiceNow. You can start with a free Demo Migration to test the process.

Alternatively, you can opt for a CSV data migration, which is also available through the Help Desk Migration service.


author: Josh_Unito
body: [@Jeremy_Rampe](/t5/user/viewprofilepage/user-id/4755278) It's possible with either ServiceNow Integration Hub's [Jira Spoke](https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhub-store-spokes/concept/jira-spoke-v3-0-2.html) or a third party app, such as [Unito](https://marketplace.atlassian.com/apps/1215945/jira-two-way-integrations?hosting=cloud&tab=overview). I wrote this step-by-step tutorial on [how to sync issues from Jira Service Management to ServiceNow](https://bit.ly/ATL-ServiceNow-JSM-Guide).

It's a no-code flow, but it's fully configurable with support for *most* if not all fields (including custom fields) and attachments. It takes me around \~15 minutes to connect.

You can also find more documentation about the integration in [Unito's Knowledge Base](https://bit.ly/KB_ServiceNowDocumentation).

If you want to try it out, it comes with a 14-day free trial and there's live onboarding for ServiceNow users if you're interested.

Let me know if you have any questions!


author: Michel Neeser
body: Hi [@Jeremy_Rampe](/t5/user/viewprofilepage/user-id/4755278)

One possibility would be to either use [webhooks](https://support.atlassian.com/jira-cloud-administration/docs/manage-webhooks/) or send a web request within [Jira Automation](https://www.atlassian.com/software/jira/features/automation). This way, you could send a request to ServiceNow or a middleware that includes the data of the Jira issue.

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Best way for placing orders (R&D IT teams)
Asked by Chlo? Pilon-vaillancourt:

Hi guys,  

I would just be curious about how you process this using Jira :

In our teams, we often need to place different orders to our PM. Instead of having multiple different excel files, e-mail, etc. we were trying to find a way on Jira to simply give this task to the PM and concentrate the info. Therefore, we thought of creating a customized issue named "Order" where the members of the R\&D team can just fill up the useful informations (Supplier, attach the technical proposal if so, link to an order book, amount, etc.). Then they can track the developments of their orders on Jira (have been paid, waiting for approbation by the CFO, delivered, problems with deliveries, etc.). We are talking about small orders of 0-300$, sometimes prototypes but mostly just gears to do R\&D (screws, cables, etc.) here and there.  

However, if you have any other suggestions for a way to do this, I'd be curious to hear.  

Thanks!


Answers:
author: Tumaini Mwangangi
body: Hi Chlo?!  

There's an add-on called [Checkout for Jira Service Management](https://marketplace.atlassian.com/apps/1221015/checkout-procurement-for-jira-service-management?hosting=cloud&tab=overview) created for this exact purpose. While your intended use-case requires some 'makeshifting' within the native Jira application to establish an ordering process, Checkout allows you to create your own item catalog for your R\&D IT Teams complete with cost information per item, vendor information, and all of the functionality that you would need to manage and facilitate the ordering and procurement process entirely within Jira Service Management. Orders would be submitted by your team as requests of a special 'Checkout' request type to one of your Jira Service Management projects, and all of the order data would be tracked within the ticket itself without any need for custom field configuration.   

It might be helpful to see a visual example of how it could work for your team, so I've attached a brief demo video link [here](https://www.youtube.com/watch?v=yw6ew9-k720&t=7s). Not sure if you currently use Jira Service Management or just Jira, but if the former is true this may be useful for you!


Tags: cloud

issue

jira-cloud

order
Kanban board - story is never selected by default
Asked by Laurent.Yen:

Hello, new to Jira and I am a user and not an admin.

The board was configured for my team. For some reason I am the only one on my team whose "Story" and "Subtask" are never checked by default, only Task is checked - forcing me to manually check both boxes or hit "Clear Filter" to see Stories and Sub-Tasks - every time. I cleared cache, used different browsers and computers to no avail. Can some suggest which setting in personal or admin console could be responsible for this? Thank you.![Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330666i5918CFCD362CF0DE/image-size/large?v=v2&px=999 "Jira.jpg")


Answers:
author: Bill Sheboy
body: Hi [@Laurent.Yen](/t5/user/viewprofilepage/user-id/5524460) -- Welcome to the Atlassian Community!

When all the issue types are checked, or unchecked, all of them display. And when you check types, they are added to the board URL in your browser.

For example:

*myJiraURL* /jira/software/c/projects/MYPROJECT/boards/123**?issueType=10002**

I hypothesize you saved a URL to your board, and that it contains the Task issue type.

To correct this, please select Clear Filters and re-save your URL to the board:

*myJiraURL*/jira/software/c/projects/MYPROJECT/boards/123

Kind regards,  
Bill


Tags: cloud

jira-cloud
How I get team managed projects screen tab fields?
Asked by Ravi Prasad:

I am getting screens for team managed projects using

**<https://domain.atlassain.com/rest/api/3/screens?scope=PROJECT>** end-point

I have tried to get screen related field from that Screen but I didn't get filed is there any API to get screen fields for team managed project.

Regards,

Ravi Prasad.


Answers:
author: Nicolas Grossi
body: [@Ravi Prasad](/t5/user/viewprofilepage/user-id/5370025) you might take a look at this link: <https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/>

Nicolas


Tags: cloud

custom-field

field

jira-cloud

screen
Problem importing JIRA data: empty tables
Asked by Patricia Eug?nio:

Hello, I am trying to import data from JIRA, but I have been having some trouble with it, and hopefully you can help me.

When I try to import, or refresh, data from JIRA, the tables are empty (as can be seen by the screenshot below).

![jira_issues_import.png](https://community.atlassian.com/t5/image/serverpage/image-id/330637i1C2B7D45B4BA3A26/image-dimensions/495x392?v=v2 "jira_issues_import.png")

I don't know if it is a matter of problems with accesses and permissions to retrieve the data, or if there is another underlying issue.

I get no other error messages, just empty tables.

Thank you so much for any help in resolving this problem.


Answers:
author: Nicolas Grossi
body: [@Patricia Eug?nio](/t5/user/viewprofilepage/user-id/5524402) Welcome! As you have a premium account you might contact support.atlassian.com.

Nicolas


Tags: cloud

data-import

jira-cloud

power-bi