The editor didn't load this time - Confluence
Asked by Salim Hammar:

Hello

I have this error :

![load_confluence.png](/t5/image/serverpage/image-id/251302i5C7DAEA249AD5755/image-size/large?v=v2&px=999 "load_confluence.png")

or

![load_confluence-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/251305i05C9DAE14C401F4D/image-size/large?v=v2&px=999 "load_confluence-1.png")

when i would like to edit this page , on this space I have another page which works without problem when I want to edit but I have the error above only on one page I tried to make a copy it worked and then 5 min after it works more.

I checked the logs and found nothing.

Do you have an idea ?

Thanks in advance


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Salim Hammar](/t5/user/viewprofilepage/user-id/4666085) ,

there are many reasons for this error. Please take a look to the following troubleshooting article <https://confluence.atlassian.com/confkb/confluence-throws-the-editor-didn-t-load-this-time-error-when-trying-to-edit-a-page-840796639.html>

Hope this helps,

Fabio

comments: author: Salim Hammar
body: Hello [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

I have too this error :

![load_confluence-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/251304i9C0A69AA5DBFCE8A/image-size/large?v=v2&px=999 "load_confluence-1.png")


author: Fabio Racobaldo _Herzum_
body: hey [@Salim Hammar](/t5/user/viewprofilepage/user-id/4666085) , first of all try to disable collaborative editing. If your issue persists please take a look to the article provided in my previous comment.


author: Salim Hammar
body: Yes but when i disable the "collaborative editing" i don't can edit any page ?


author: Salim Hammar
body: i disable and enable this option ? or i leave it off


author: Fabio Racobaldo _Herzum_
body: Try to disable collaborative editing and verify if you cn edit pages (collaborative editing doesn't turn off page edit)


author: Salim Hammar
body: Hello [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

thanks you for your answer and for your help

i have disabled the collaboration etion and i can edit the page , but i don't can leave the collaboration etions disabled.

Have you idea ?

Thanks in advance


author: Fabio Racobaldo _Herzum_
body: Hey [@Salim Hammar](/t5/user/viewprofilepage/user-id/4666085) , your issue is usually caused by collaborative editing issue.

Probably there's something wrong in configuration. Please take a look to the following troubleshooting article <https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html>


author: Salim Hammar
body: Hello [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

Thanks you for your answer

However when I modify a fourth page which is in the same space I manage to modify it by having the collbaortaiove editing activated.

Thanks in advance


author: Salim Hammar
body: Hello [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

I have this error :

2023-05-11 12:56:21,826 WARN \[http-nio-8090-exec-54\] \[synchrony.service.http.SynchronyResponseHandler\] failed Synchrony external changes API call returned 400: {"id":"Yqf3TedM17Dn2hVKxCB7LA","type":"server-error","message":"server error"} content-id: 323004899 rev: confluence$content$323004899.141 ancestor: 7.8awr67oe45pX2Trlj3aJgkg.2 merges: {"confVersion":"59","trigger":"publish","type":"external"} generate-rev: null generate-reset: null  
-- referer: https:xxxxxxx/confluence/pages/resumedraft.action?draftId=323004902\&draftShareId=8c066a9b-dfcd-4f4b-8dee-03c02076f7c9\& \| url: /confluence/rest/api/content/323004899 \| traceId: 4e4c91088a859f22 \| userName: xxxxxx

have you idea ?

Thanks in advance


Tags: confluence-server

server