Could not see xxx.atlassian.net any more
Asked by ajeecai:

Hi,

I have migrated data from my local hosted confluence to cloud confluence one year ago, the url is <https://xxx.atlassian.net/wiki>, but now I found I could not open it anymore. I had though this is a free host for one account, but it looks not? But I didn't get any noticed, I only get the notification that my local host confluence is expired.

So what happens, where can I find it again?

Thanks


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@ajeecai](/t5/user/viewprofilepage/user-id/3518707) ,

There is a specific doc for this <https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#DatastorageFAQ-WhathappensifIdeactivateoneofmyproductsWhathappensifIdeleteorunsubscribefromoneproductonanAtlassianCloudsubscription>

What happens to Free plan products if they're inactive for too long? {#toc-hId--521388845}
------------------------------------------------------------------------------------------

### Confluence {#toc-hId-169172629}

Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page---that'll count as activity and reset the 120-day clock.

### Jira {#toc-hId--1638281834}

If *all* the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn't apply to that site.

Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.

[Read more about deactivating inactive products and other limitations in Free plans](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan).

I'm sorry for that,

Fabio

comments: author: ajeecai
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) , thank you for the information. Though I think it should send email notification for this deactivation ...

Thanks a lot.


author: ajeecai
body: Bad news, my license is starter license so it doesn't provide customer support, redirecting me to this community forum. But, from my license page I see **Bitbucket (Cloud) (Monthly Payments),**which is renewed monthly at 0$ cost but I can't see confluence(Cloud) item (no matter expired or not).

This is terrible that the so called free host will be lost without any notification.


author: Fabio Racobaldo _Herzum_
body: Hi [@ajeecai](/t5/user/viewprofilepage/user-id/3518707) ,

after a while from expiration, a free account will be deactivated. Probably is your case.

Fabio

comments: author: ajeecai
body: It didn't tell me this kind of relationship, or at least I didn't notice. So now how could I recover the data in confluence, if I renew, will the data be appearing again?

Thanks


author: Fabio Racobaldo _Herzum_
body: My suggestion is to raise a request to Atlassian team <https://support.atlassian.com/contact/#/>


author: ajeecai
body: Without renewal, it is not allowed to raise support :) So I will renew and ask ... will update here for the result.

Thanks


Tags: cloud

confluence-cloud

confluence-server

migration-customer-care

server