youngmon/atlassian-qna huggingface dataset:
How can I get consistent spacing above lists?
Asked by Michal Charemza:

When I have numbered or bulleted lists in a page, the first list of each type in a page has really small spacing above it - too small to my eye.

But subsequent lists down the page the spacing looks fine. Investigating the CSS in the page with dev tools, I see this which I suspect is the culprit:

```
.css-b8wh5k ul:first-of-type, .css-b8wh5k ol:first-of-type {
    margin-top: 0px;
}
```

Is there a way to control/disable this, so all lists have the same spacing above them?

Note: when editing it looks fine. Only when a page is published do I see the inconsistent spacing.


Answers:
author: Barbara Szczesniak
body: [@Michal Charemza](/t5/user/viewprofilepage/user-id/3029280) I never noticed this, but, now that you've pointed it out, I see this on my pages too. To me, the first list doesn't look that bad, so it's not at the top of my list of Confluence issues. I will watch this question, though, in case someone has an explanation or fix.

comments: author: Tobias Schlund
body: I have the same problem and it bothers me. The first listing is too close to the headline or the text (margin-top: 0). Unfortunately I can't customize CSS myself.


Tags: cloud

confluence-cloud
Canceling the Workflow for Confluence
Asked by Sergey Miheev:

Good afternoon!

<br />

<br />

We are canceling the Workflow for Confluence product. The trial version was valid until January 15th, but for some reason, without our consent, the product was added to the list of working products.

We are canceling the product, please cancel your subscription to Workflows for Confluence.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Sergey Miheev](/t5/user/viewprofilepage/user-id/5403892) and welcome to the community,

We can't cancel your product, but your org admin can visit admin.atlassian.net, choose billing and then cancel the product(s) they want. <https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/>

If you find any trouble, raise a request to Atlassian at support.atlassian.com/contact


Tags: cloud

confluence-cloud
Original Site Removed
Asked by Sheshan R:

Hi, I just noticed that my original site: *thelankankid.atlassian.net* has been removed without any notification. The site was under a Free Cloud plan. Could the contents be restored, please? I've managed to a create a new site, but the contents of my original site was valuable and I'm hoping I could restore/migrate them over.

Thanks in advance!


Answers:
author: Odd_lynice
body: Hi [@Sheshan R](/t5/user/viewprofilepage/user-id/5403810)

Welcome to the Atlassian Community.

I have checked our system and looks like the original cloud site (*thelankankid.atlassian.net) has been deactivated and removed from our system since Nov. 2022.*

It was deactivated and eventually canceled because the system detected there was no activity on the cloud site. I have also seen that the system has been sending emails to the listed email address when the Confluence site was created and the last email sent by our system was made on Sept. 2022

Under [Track storage and move data across products](https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/) it says Confluence sites on the Free plan will be deactivated after 120 days of inactivity.

Also mentioned in the page I linked is the data retention period which is 60 days - and in the case of your cloud site, we are no longer able to restore the original content of the site - it has been removed from our system.

Theodore


Tags: cloud

confluence-cloud
When trying to Export Spaces... The following error(s) occurred: Already running this task.
Asked by Ollie Roberts:

The following error is presented in Confluence Cloud (Free):
> The following error(s) occurred:
>
> \* Already running this task.

I am trying to export my Spaces one by one. We do not have a lot of content, and I successfully exported the first space in about 20 seconds. I tried a second space with less content, and it appears that Confluence is now hanging and not processing the download.

I cannot cancel the process nor view its progress. I believe this issue needs to be solved by Atlassian in the backend, as I cannot find anything in the GUI.

Because I am not paid, there is little I can do in terms of contacting support. Any help is much appreciated.

<br />

![CleanShot 2024-01-12 at 14.58.54.png](/t5/image/serverpage/image-id/300205i03B93DB147F9A5AC/image-size/large?v=v2&px=999 "CleanShot 2024-01-12 at 14.58.54.png")


Answers:
author: Nikola Perisic
body: Hello [@Ollie Roberts](/t5/user/viewprofilepage/user-id/3979093) ,

Do you have any insights in dev console and the errors that are occurring? Also, have you tried using the incognito mode (since this clears all of the cache related to Atlassian)?

If none of the options do not work and you still encounter this error, raise a ticket for Atlassian.

BR,

Nikola


Tags: cloud

confluence-cloud
Eliminate duplicate search results
Asked by Maree Argy:

I have searched for any page or content of a file on a page that mentions a particular word eg Debit. I will get the same document appearing in the search results multiple times if it contains the word Debit more than one. I would like to have it appear only once so search results easy to read


Answers:
author: Barbara Szczesniak
body: [@Maree Argy](/t5/user/viewprofilepage/user-id/5399954) Welcome to the Atlassian Community!

I am not seeing this in my cloud site. I only get each page 1 time in the search results.

Also, I don't see any Site Admin settings that would influence this.

Maybe someone else will have some insight on this.


Tags: cloud

confluence-cloud
How to export a confluence page to a json file
Asked by Mic:

using Confluence API token, i can create a confluence page from a json file as a template. once after a confluence page is created, i update the content of the page, then i would like to convert it to a json file to update the template. however, i do not have any idea how to convert it to a json file format. would anyone advise how to do it?


Answers:
author: Aron Gombas _Midori_
body: When you get the page from the [/content REST API end-point](https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content/#api-wiki-rest-api-content-get), it will return you the page content in ADF format which itself is a JSON dialect.


author: Nikola Perisic
body: Hello [@Mic](/t5/user/viewprofilepage/user-id/4668316) ,

Since the XML format would be the closest to JSON, in that case I would convert to JSON. Try with this site: <https://codebeautify.org/xmltojson>

Let me know the results.

BR,

Nikola


Tags: cloud

confluence-cloud
use Windows integrated authentication for Microsoft SQL Server in Confluence have jdbs error
Asked by Terrine Mathew:

Need help : how to have the confluence use windows authentication to connect to sql database

java.lang.UnsatisfiedLinkError: Unable to load authentication DLL mssql-jdbc_auth-12.4.1.x64


Answers:
author: Winderson Souza
body: Hi [@Terrine Mathew](/t5/user/viewprofilepage/user-id/5403526) and welcome to the community.

It looks like the MSSQL Driver DLL is not in the library path. Can you try the KB below and see if it helps you get it setup?

* <https://confluence.atlassian.com/confkb/how-to-use-windows-integrated-authentication-for-microsoft-sql-server-in-confluence-6-5-or-newer-961785880.html>


Tags: confluence-server

server
How do I get my meeting notes landing page to pull only notes that are housed under them and not all
Asked by Briana Fitzpatrick:

I have two meeting notes pages (differently named) and each landing page (where the incomplete task report is populated) shows all of my meeting notes in the all meeting notes section instead of just the note child pages for each. Is there a way to change this?


Answers:
author: Laurie Sciutti
body: Hi [@Briana Fitzpatrick](/t5/user/viewprofilepage/user-id/5403533) and welcome to the community! Depends on which macro is pulling in your meeting notes. For instance, with the Content by Label macro, you can include only those from a specific parent page.

![Snag_1d7432b5.png](https://community.atlassian.com/t5/image/serverpage/image-id/300147i6BBECEBC83B62F2F/image-size/large?v=v2&px=999 "Snag_1d7432b5.png")

comments: author: Briana Fitzpatrick
body: [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) Thank you! Where can I find this view because I think this is the solution I need. This is what I see when I click on edit of the page and the section.![Screenshot 2024-01-11 at 2.13.32?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/300148iACDCE545FD4110C5/image-size/large?v=v2&px=999 "Screenshot 2024-01-11 at 2.13.32?PM.png")


author: Laurie Sciutti
body: [@Briana Fitzpatrick](/t5/user/viewprofilepage/user-id/5403533) \~ it's not possible using the Content Report Table macro. You would need to use the 'List by label (Content by label)' Macro. That macro, though will not show table format with Creator and Modified info unfortunately. The alternative would be to use different labels for the different types of meetings notes and then call the label you want to show in your Content Report Table macro.


author: Briana Fitzpatrick
body: Thank you so much! I'll try the second option cause I feel like that lies within my skillset lol


Tags: cloud

confluence-cloud
Does the new Databases feature in Alpha provide any way to access the data via the API?
Asked by Paul Messina:

![Confluence-Databases-New.png](https://community.atlassian.com/t5/image/serverpage/image-id/300132i497DC7753EA3AA70/image-size/large?v=v2&px=999 "Confluence-Databases-New.png")

<br />

I am too happy to see this new feature,  
but I guess now If there is any way to access (CRUD) to the records of from the API ?


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@Paul Messina](/t5/user/viewprofilepage/user-id/5386775) ,

Unfortunately there is currently no API access. I've heard rumors that Atlassian is working on it for end of 2024.

comments: author: markus_berroth
body: Hey [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132) ,  
are there any concrete plans? Could not find it on the roadmap: <https://www.atlassian.com/wac/roadmap/cloud?search=database>


author: marc -Collabello--Phase Locked-
body: My answer was based on things heard at an Atlassian meeting, and I don't think there has been any official announcement.


Tags: cloud

confluence-cloud
Why did it become impossible to add a child issue?
Asked by ???? ???????:

Why did it become impossible to add a child issue? Nothing happens when I press that button. ![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/332984i521215EB129EF116/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Lisa Forstberg
body: HI [@???? ???????](/t5/user/viewprofilepage/user-id/5534051)

Can you disclose a larger screen shot of where you are in Jira?

On what ticket type are you when you press "add a child issue"? It might be that you don't have the ticket types activated in your project.

br

Lisa

comments: author: ???? ???????
body: Hi, [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516)

Now, adding a child issue is impossible for all ticket types. At the same time, everything worked correctly for the same project last night. The project settings haven't been changed since yesterday evening.

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/332987i2DBE6ABD8740D81E/image-size/large?v=v2&px=999 "2.png")

<br />

Lisa Forstberg \[LN Forstberg AB\]


author: Lisa Forstberg
body: Hi!

thanks for the screenshot. I see you try to create a subtask under a task

I would doublecheck that you have Subtask issue types enabled in your project

I just realized that you are on the free plan. Also doublecheck if you perhaps exceeded the limitations? <https://www.atlassian.com/software/jira/pricing>

br

Lisa


author: ???? ???????
body: Lisa. Thanks for the answers.

The same problem is for trying to add a task. We will check again if we are within limits. I'm almost sure we have done nothing to exceed the limitations since last night but we will check more retentively again :)

Regards


author: ???? ???????
body: The problem is solved. Today the possibility of adding a child issue came back without any of our actions )


author: Lisa Forstberg
body: Good to hear!


author: Jonas Madsen

Tags: cloud

jira-cloud
Releasing version always says unresolved issue
Asked by aaronhoffman:

Hello,

Whenever we release a new version via JIRA Cloud we see a popup and at the top it says "**This release contains X unresolved issue**"

However when we go into the release a see the issues list we can confirm that ALL issues show "RESOLVED".

How can we fix this?

Thanks in advance


Answers:
author: Dominik Ras
body: [@aaronhoffman](/t5/user/viewprofilepage/user-id/238935) I think you might be**mixing STATUS or status category and RESOLUTION ??**   

<br />

Those are not the same - not synonyms. If you intend to mark a version as released, JIRA wants included issues to be marked as resolved, not only DONE (status category). Notice the field right next to STATUS on my screenshot:   

![dominik-ras-jira-resolution.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333363i2D81FD256EA7260F/image-size/large?v=v2&px=999 "dominik-ras-jira-resolution.jpg")

<br />

I feel your pain ? and **this how I deal with it** : I set up automation to kick in *after* I release a version: that automation changes items' status to RELEASED (particular custom status in my workflow - it doesn't have to do that in your JIRA) and I also set resolution to DONE. So When I click the release button and get the prompt complaining about unresoled item, I choose to **ignore** that, because I know that in a minute or two automation will handle that for me.  

Sample basic automation flow for that:![dominik-ras-jira-resolution-automation-resolution.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333369i851D8A04DD4A0F16/image-size/large?v=v2&px=999 "dominik-ras-jira-resolution-automation-resolution.jpg")

![dominik-ras-jira-resolution-automation.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333367i7717A8E963F6AE02/image-size/large?v=v2&px=999 "dominik-ras-jira-resolution-automation.jpg")  

<br />

<br />


author: Gip
body: Hi [@aaronhoffman](/t5/user/viewprofilepage/user-id/238935) - This may be due to sub-tasks which have been created against those issues still being open. The issues in the release version may not show your sub-tasks if the team members have not set the fix version on the sub-task as well as it is not automatically inherited from the parent ticket.

comments: author: aaronhoffman
body: Hi [@Gip](/t5/user/viewprofilepage/user-id/5528423) , thanks for your reply. In this case, I checked and can confirm that there are no sub-tasks. Just today I ran a test using only 1 issue under a given release and no sub-tasks and still ran into the same message "This release contains 1 unresolved issue".


author: Gip
body: Hi [@aaronhoffman](/t5/user/viewprofilepage/user-id/238935) - Ah interesting, the only other thing I could think of without knowing the full setup of your Jira project is that there is an issue with the Jira workflow for those issues. It may have been setup with a status that is not considered "resolved" by Jira even though the status name that has been set against may infer it.


Tags: cloud

jira-cloud
Automation outputs 0
Asked by Dennis Butijn:

Hi there, I had an automation rule running for a while but after some time it broke. I think it had to do with me creating a 2nd project with the same fields for the same issue type.

In my example I created 3 custom fields under a user story "Art tracked hours - Item", "Design tracked hours - Item", and "Tech tracked hours - Item". In the sub-task field, I also added 3 custom fields "Art tracked hours - Sub-task", "Design tracked hours - Sub-task" and "Tech tracked hours - Sub-task". I got 3 similar automation processes running, one for art, design and tech. Whenever for example the art tracked hours - sub-task is updated, it should sum up all the art tracked hours from all sub-tasks in the story, and place that value in Art tracked hours - item of the user story.

This all worked fine, but it now outputs 0 for some reason.

I'm using the code {{issue.subtasks.map(fieldValue("Design tracked hours - Sub-task")).sum}}.

I'm aware of the field having 2 "m" at the end. Due to the other project it found 2 of these fields so I had to rename this one.

I did check and they are the same field type (both numeric fields).

![image_2024-06-14_112915334.png](/t5/image/serverpage/image-id/329880iE223E39D8F5DB873/image-size/large?v=v2&px=999 "image_2024-06-14_112915334.png")

![image_2024-06-14_113539231.png](/t5/image/serverpage/image-id/329882i5A41B590C9A1320B/image-size/large?v=v2&px=999 "image_2024-06-14_113539231.png")

![image_2024-06-14_113553804.png](/t5/image/serverpage/image-id/329883iA543738A94A96D20/image-size/large?v=v2&px=999 "image_2024-06-14_113553804.png")


Answers:
author: Rudy Holtkamp
body: Hi [@Dennis Butijn](/t5/user/viewprofilepage/user-id/5520933) ,

Could you provide a screenshot of the rule details and the details of the edit issue action?

comments: author: Dennis Butijn
body: I managed to solve the issue by renaming the sub-task field to something shorter. I called it "Design Hours" and it now works for some reason.


Tags: cloud

jira-cloud
Create board permission in jira cloud
Asked by Nicolas Andika:

Dear All,

Where can i find permission to create board in Jira cloud, is it include in some permission or does it have one dedicated permission?

Thankyou


Answers:
author: Fazila Ashraf
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

Not directly but ensure that the user would have the global permission : **Share dashboards and filters** -\> <https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/>

comments: author: Rudy Holtkamp
body: Like [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419) said ??, you need to be able to share filters and you need to be able to browse the issues in a project (have project browse permissions). If that is the case you should be able to create a board.

Note only board admins (\& jira admins) can change the board settings after it has been created.


author: Nicolas Andika
body: Hi [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419)

Thanks for the answer, now i know what am i going to do guys

Regards,

Nico


Tags: cloud

jira-cloud
Automation Rule Error: "Destination status could not be resolved" for Parent Issue in "TO DO"
Asked by Shasheekant Patel:

Hello Atlassian Community,

I'm facing an issue with an automation rule in Jira, and I hope someone here can help.

**Automation Rule**:

* **When**: All child issues (sub-tasks) are completed
* **Then** : Close the parent issue![Automation Rules Error.png](/t5/image/serverpage/image-id/332947i50E14D6343BE96D9/image-size/large?v=v2&px=999 "Automation Rules Error.png")

Getting error message -

**Transition issue Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status): TJA-241 (To Do - 1)**

**Scenario**:

* The automation rule fails when the parent issue's status is "TO DO".
* The rule works successfully when the parent issue's status is "In-progress".

Has anyone encountered this error before? What could be causing this discrepancy between the different statuses? Any insights or solutions would be greatly appreciated.


Answers:
author: Mohammed Aamer Khan
body: Hi [@Shasheekant Patel](/t5/user/viewprofilepage/user-id/5371875)  

Please check if you have a transition between TO DO \& Resolved Statuses.  
If there is no transition between them then rule will not be able to transition it.  

Hope it helps!!

comments: author: Shasheekant Patel
body: Hi [@Mohammed Aamer Khan](/t5/user/viewprofilepage/user-id/5297319)

Yes, I have added transition between the status TO DO - In progress with a screen that contains some fields (Actual Start Date, Actual End Date, Comment) in my project workflow -

![Workflow.png](https://community.atlassian.com/t5/image/serverpage/image-id/332963iEECBC084F2756F0E/image-size/large?v=v2&px=999 "Workflow.png")


author: Mohammed Aamer Khan
body: [@Shasheekant Patel](/t5/user/viewprofilepage/user-id/5371875)  

As I can see, There is no transition between TO DO and Resolved status.

Your automation is failing because of it. If you want to transition issue from TODO to Resolved status using automation please Add a transition between them and try again  

Hope it helps!!


Tags: cloud

jira-cloud
Issue with gadget for Dashboard
Asked by Viktoriia Masiuk:

Hi,

I am experiencing an issue with the Two Dimensional Filter Statistics gadget on our JIRA dashboard.

The filter returns 21 issues correctly in the Filter Results and Pie Chart gadgets, but the Two Dimensional Filter Statistics gadget only shows two issues. All gadgets are using the same filter.

Could you please assist in troubleshooting this discrepancy? I have checked the gadget configuration and ensured there are no additional filters applied.

Thank you for your help.

Best regards,

Viktoriia Masiuk


Answers:
author: Danut M _StonikByte_
body: Hi [@Viktoriia Masiuk](/t5/user/viewprofilepage/user-id/4202526),

Not sure what could be wrong. A screenshot would be helpful. Also, you could contact Atlassian Support for assistance by creating a ticket.

Be aware that there is better alternative to this Jira gadget. The **Pivot Table \& Pivot Chart** gadget offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app lets you create not only two-dimensional statistics based on issue count as with this Jira gadget; it let's you create multi-dimensional statistics with count, percentages, sums, etc and display them as tables, heatmap tables or charts of various types.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333010i648C7DA421A6D800/image-size/large?v=v2&px=999 "image.png")

See more examples of this gadget (and the many others offered by the same app) in this article: <https://community.atlassian.com/t5/Jira-articles/Building-a-powerful-Kanban-dashboard-in-Jira-with-Great-Gadgets/ba-p/1664331>

You could start with **1-month free trial**. If you have questions, feel free to contact us at support@stonikbyte.com.

Hope this helps.

Danut


author: John Funk
body: Hi Viktoriia - Welcome to the Atlassian Community!

Can you share a screenshot of the configuration of your two dimensional gadget?


Tags: cloud

jira-cloud