youngmon/atlassian-qna huggingface dataset:
unlinking Confluence spaces to JIRA
Asked by sn:

hi all, Confluence 5.10 and JIRA Software 7.3 server users.

When a space is created using the related JIRA project( software project category space). If for some reason that project in JIRA is depricated and i want to use a different project for this space( that i already created and linked), how can i do this ?

thanks !


Answers:
author: Kinsey
body: <https://community.atlassian.com/t5/Confluence-questions/Associate-JIRA-Project-with-Confluence-space/qaq-p/137336>  

I believe this is the answer to your question.

Matt


Tags: jira-software
Will self-hosted Confluence + JIRA work in China?
Asked by Ryan Whitney:

I've seen many discussions around issues folks are having with cloud-hosted versions of JIRA + Confluence not working in China.

I'm wondering if we moved to a self-hosted instance, could we remove this issue with the Google captcha and then our China team could get access? Basically wondering if we can remove any google dependencies when self-hosting.


Answers:
author: Nic Brough -Adaptavist-
body: Absolutely. With self-hosting, you'll need to provide a user directory somewhere. JIRA and Confluence come with their own embedded ones (a mini-crowd) which they can keep separate or share. You could run Crowd, or hook them up to any one of several types of LDAP/AD etc.

You also have a lot more configuration freedom, including turning off captcha, running it behind your own firewalls (or not), or even changing the code if you want, including your own directory connectors!


Tags: jira
Certificate errors on publically available Confluence pages - how do I apply a certificate?
Asked by Kai Poynting:

We have a documentation site with content posted publically via Confluence. These confluence pages seem to be presenting a certificate error.  

![](https://west.exch080.serverdata.net/owa/service.svc/s/GetFileAttachment?id=AAMkADQzZjlkYjEzLTdiMTAtNDA3YS1hMzk5LTRlODMyNzVkMWYzZQBGAAAAAABU5B3v7Re4QqCV7fO1hok9BwAwMBXt71g1TKzjx0y7FsPnAAAAAAEMAAAwMBXt71g1TKzjx0y7FsPnAAFfF1%2BlAAABEgAQAE6rs6%2FJzk9Gomia2OCe25w%3D&X-OWA-CANARY=3Yz_WtX-aEu7x2JqxGgkCHfga7H449QIpHFpQD-OJDJM5A7nABXTf34A7_MhLoRBTfF6PiuPSDo.)

for a number of our users. I haven't run into the issue myself, but several reported cases assure me there is a problem. Can anyone tell me how to resolve this?


Answers:
author: AnnWorley
body: What is the certificate error reported by the users? I am guessing you have a self signed certificate. Please see: [Running Confluence Over SSL or HTTPS](https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html)
> Self-signed certificates are useful if you require encryption but do not need to verify the identity of the requesting website. In general, you might use a self-signed certificate on a test environment and on internal corporate networks (intranets).
>
> Because the certificate is not signed by a certificate authority (CA), users may receive a message that the site is not trusted and may have to perform several steps to accept the certificate before they can access the site. This usually will only occur the first time they access the site.

The only way to avoid the "not trusted" messages is to use a certificate signed by a certificate authority (CA).
Table is no longer loading.
Asked by Jasmin Hurtado:

We have this page with a table, with web links and jira links attached to it but when oppening page, it just stays in loading mode. i have attached error message. Note: this just happened with knew confluence update ![2017-08-15 (8).png](/t5/image/serverpage/image-id/4698i6BAC4EDBA4DBCAC2/image-size/large?v=v2&px=999 "2017-08-15 (8).png")


Answers:
author: Thomas Schlegel
body: Hi Jasmin,

I think, you should contact [Atlassian Support](https://support.atlassian.com/contact) with this error. Since this seems to be related to the new Confluence look and feel, there might be a problem with that. They can take a deeper look into your environment.
I can't edit my own Product Requirement document in Confluence
Asked by ChristianM:

Actually, when I create a PR without attach prints it works, but when I create another PR and I added prints, after I publish I can't edit and I have an error with this:

Can help me?

![error1.jpg](/t5/image/serverpage/image-id/4699iBB1D4B6D20B0134D/image-size/large?v=v2&px=999 "error1.jpg")![error2.jpg](/t5/image/serverpage/image-id/4701i555974B096B009F8/image-size/large?v=v2&px=999 "error2.jpg")![error3.jpg](/t5/image/serverpage/image-id/4700i41E2247549B734EF/image-size/large?v=v2&px=999 "error3.jpg")


Answers:
author: ChristianM
body: Thank you [@AnnWorley](/t5/user/viewprofilepage/user-id/502040) I could flush all and it's working =) , but now I have some indicators with very poor effectiveness:

![efectividad_baja.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/4775iB9605E190674A185/image-size/large?v=v2&px=999 "efectividad_baja.jpg")

What should I do?

comments: author: AnnWorley
body: I am happy to hear flushing the caches enabled you to edit the PR page.

Cache tuning is somewhat involved, here is a guide with more details: [Cache Performance Tuning](https://confluence.atlassian.com/doc/cache-performance-tuning-169119133.html)


author: ChristianM
body: Thank you very much [@AnnWorley](/t5/user/viewprofilepage/user-id/502040)!! =)


author: AnnWorley
body: My pleasure. Have a great Wednesday!


author: AnnWorley
body: Based on the attached stack trace, Confluence is looking for a row in the database and cannot find it. I found a support ticket where this was resolved by flushing the database caches. Could you please access "Cache Management" ("Cache Statistics" in older versions) under Confluence administrator menu and click "Flush All" and see if the issue persists?

If the issue does persist, please let me know so we can dig deeper.
How is software-project space different from other spaces
Asked by sn:

hi all,

users of JIRA 7.3 and Confluence 5.10 server.

i know we can create spaces from JIRA projects. My IT team has various software projects that dont use JIRA. we are Waterfall but moving to Agile. Our goal is to go Agile in the next 3 years. MY question is untill that happens, we will have 2 projects in JIRA( 1 for waterfall and 1 for Agile). we want to have spaces at application-level, for all applications (via Software project link).

1. if i create a blank space now, can i link it to a JIRA project in future? if so,how can i do this ? i see we can add application links from side bar and i tested that we can still use the JIRA related macros. Is there anything that i will be missing if i do it this way Vs creating the software projec space from JIRA ?
2. Knowing my use case, is there a better way you could suggest?

Thanks !


Answers:
author: Nic Brough -Adaptavist-
body: You can create the project and reconfigure it later no problem. You can also change project types later as well if you want (although that will not reconfigure them)

Another approach to think of is to create a project that works for your waterfall process, but still put an Agile style board in place for it and start using it.

A board can be thought of as a view of a set of issues, not a container. So, your normal JIRA users can use projects and issues, and their changes will appear on the boards, and board users changes will updates the issues directly. It's two different ways to work with one set of issues.

comments: author: sn
body: thanks nic. when you say reconfigure. how can i reconfiguure the space created with blank space to "software project" category space.  
i like your idea for JIRA and boards but we want to have a new project in JIRA once we move the application to Agile( to go through the reports and track progress when we did agile Vs waterfall)


author: Nic Brough -Adaptavist-
body: Confluence and JIRA are different systems.

Confluence has a wide range of space types, but "software" is not one of them. JIRA does have "software" projects.

I am a bit stuck on your question, because you seem to be mixing up Jira and Confluence concepts. Also, there's no such thing as a "blank space", so I don't grasp what you mean by that


author: sn
body: hi nic,

I'm taking about the "software project" space blueprint and blank space blueprints.

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/4740i875EF66EABC37FF1/image-size/large?v=v2&px=999 "Capture.JPG")


author: Nic Brough -Adaptavist-
body: Blueprints pre-create a set of pages and populate some of them when you use them to create a space. The "blank space" does nothing, so you just get the space and no pages.

The different blueprints do different things. Rather than repeat the docs and write a dull essay that misses a lot of stuff and varies by version, I'd suggest you create four spaces, one of each type, and have an interactive look around each!


Tags: jira
Team Calendar sending outlook calendar invitations
Asked by Brian Curry:

Hello,

While I know I can import a confluence calendar into outlook, I was wondering if calendar invitiations could be sent automatically based on confluence calendar events.

When using a google calendar I know events can be created as outlook appointments. Is there any chance this functionality is coming to the Team-Calendar plugin?


Answers:
author: Shannon S
body: Hello again Brian!

We have a feature request open for this as well:

* [CONFSERVER-51062](https://jira.atlassian.com/browse/CONFSERVER-51062)

This would allow invitations to be sent to users and could possibly then be included in other calendar applictions such as Outlook, Apple Calendar, Google Calendar, etc.

In the meantime, you could use an [RSVP Add-on](https://marketplace.atlassian.com/plugins/net.seibertmedia.plugin.confluence.event-manager/server/overview) and create a Confluence page for the event where your users can sign up there.

Let us know if you have any questions about this.

Kind Regards,  
Shannon


Tags: team-calendars-for-confluence
Filtering for Team Calendar plugin
Asked by Brian Curry:

Hello,

Our team uses the Team calendar plugin to schedule events. However because we have a decent amount on the schedule it gets fairly cluttered.

While we can filter by event type we are unable to filter by who is attending an event. Is there any functionality coming soon for filtering by person in the team calendar?


Answers:
author: Shannon S
body: Hi Brian,

We have an open feature request to be able to filter Team Calendar views, and your suggestion to filter by person is in the description. Have a look here:

* [CONFSERVER-49360](https://jira.atlassian.com/browse/CONFSERVER-49360)

Please vote on that request if it's something you'd like to see, and feel free to leave feedback. If you watch the case we will send you an update when there is any progress made.

Let us know if you have any questions!

Kind Regards,  
Shannon


Tags: team-calendars-for-confluence
Tiny URL in right side dropdown
Asked by Oliver Schalch:

Hello,

In a earlier Version there was direkt a Tiny URL option in the right-side dropdown menu on a confluence page, now its gone?

Now you need to go by Page Information (2 clicks)

![grafik.png](/t5/image/serverpage/image-id/4693iD4E7BC0A50E8116E/image-size/large?v=v2&px=999 "grafik.png")


Answers:
author: Robert Reiner _smartics_
body: When viewing a page you may hit 'k'. This will open a dialog with the tiny URL to copy.
How can I create more than one action by postfunction using Bob Swift Run CLI Action
Asked by Santosh Kumar-Pal:

Bob Swift CLI (6.9.0) giving Confluence version: null, built: null, url: null


Answers:
author: Bob Swift _Appfire_
body: Sorry I missed this earlier.

Use the **run** action to run any number of other actions. [How to run multiple actions on a single post function](https://bobswift.atlassian.net/wiki/spaces/JCLIP/pages/128909359/How+to+run+multiple+actions+on+a+single+post+function) has more information on that.


Tags: addon-org.swift.atlassian.cli

addon-org.swift.confluence.acli

bob-swift

cli
Different result when query for custom jira field
Asked by ofer ROZENBERG:

we have a custom jira field that curently used by 340 issues with 15 values

when i using Jira issue/filter macro the query with limit of 20 issue works

when the limit set to 50 or more it fail to get the field

on the other hand when usin Jira chart with same filter on 2-dimention it bring the table with correct values of the field

any ideas why and how to solve?


Answers:
author: Vero Rivas
body: Hi [@ofer ROZENBERG](/t5/user/viewprofilepage/user-id/26639)

I understand that the problem is solved, because in principle it should have the same operation

Cheers


Tags: macro
Confluence calendar not working since update?
Asked by Jim Strange:

Hi, our site recently underwent the Confluence facelift.

Since then, the Confluence calendar will not allow anybody to enter a new event - either by clicking the day in question or by clicking the "Add Event" button.

Before I raise this with Atlassian, has anybody else experienced this (and better still, has a solution)?


Answers:
author: Shannon S
body: Hi Jim,

Is this on the Calendar page itself or when embedded in a page? Looks like there may be a current bug for that:

* [CONFCLOUD-56825](https://jira.atlassian.com/browse/CONFCLOUD-56825)

However, if you're encountering it on the Team Calendar page itself, then we will also want to report that. Have a look at the above bug ticket and let us know if that behavior matches what you are experiencing.

Thank you for your help!

Kind Regards,  
Shannon

comments: author: Jim Strange
body: Hi Shannon, no it's just embedded calendar macro that is unresponsive. The calendar page itself is okay.

Thanks

Jim


author: Shannon S
body: Jim,

Thank you for confirming! In this case, you can add the events as a workaround via the calendar page.

It appears the team has a fix prepared for this and it should be released soon so do keep an eye on that bug ticket.

Let us know if you have any questions!

Kind Regards,  
Shannon
Page Unresponsive
Asked by Yogesh Mude:

I have tried to change in theme press add-on to show a content in rotation but unfortunately, the confluence becomes Unresponsive

![2017-08-14_1524.png](/t5/image/serverpage/image-id/4682i4846A10F9093B90D/image-size/large?v=v2&px=999 "2017-08-14_1524.png")


Answers:
author: Shannon S
body: Hi Yogesh,

In your browser, I recommend loading the Network Tools window and this way you can see what process is causing the page to stop responding. Have a look at [Generating HAR files and Analyzing Web Requests](https://confluence.atlassian.com/kb/generating-har-files-and-analysing-web-requests-720420612.html).

Let us know if you have any trouble or questions!

Kind Regards,  
Shannon


Tags: addon-com.brikit.themepress
Does deleting a Space delete drafts, attachments and versions for that Space?
Asked by BBC Application Admin Team:

I've seen conflicting answers on this from various online sources. If I delete a Space, does it remove all Drafts, Attachments and Page Versions for that Space?

Thanks

Matt


Answers:
author: Christo Mastoroudes _Adaptavist_
body: I can confirm it at the very least deletes attachments. I tried this on a local instance and can confirm the space on disk shrinked by the same amount as the size of the attachment I added to a page.

There is also a nice warning stating that the action of deleting a space is not recoverable. I can't however say with 100% accuracy if all traces of page versions and page drafts are removed though.

Maybe someone with more knowledge of recovering Confluence spaces can shed some light.
Error when config database install Confluence
Asked by Viet NG:

Hi,

I install Confluence below information:

<https://confluence.atlassian.com/doc/database-setup-for-sql-server-9258.html>

And, go to step config Database:

1, Database Name/ Database User (pass) is created and config:

![1.png](/t5/image/serverpage/image-id/4679iAD1198C4AF7F21C4/image-size/large?v=v2&px=999 "1.png")

2, Wizad setup display:

![2.png](/t5/image/serverpage/image-id/4680i2037F189565F52F1/image-size/large?v=v2&px=999 "2.png")

but, i click to "CONTINUE AND OVERWRITE EXISTING DATA" and not effected??

Please tell me..?

rgd,.


Answers:
author: Nic Brough -Adaptavist-
body: What does "not effected" mean?

What happens when you click the button, and what do the logs say is happening?

comments: author: Viet NG
body: Thanks,

I solved. I uninstall an remove all folder Confluence Home/ Installation .. -\> I run :)
New confluence experience won't turn off for anonymous users.
Asked by Larry Barker:

Hi,

So I enabled it to see what it was like and decided to turn it off. Problem is if I login it shows the old version whish is great. But, now all anonymous users still see the new Confluence experience. Any ideas on how to turn the whole thing off?

Thanks,

Larry


Answers:
author: Martin Sauter
body: I don't think it's worth the effort to find out since the option to turn off the new Confluence UI will be gone soon.

![confluence_new_ui.png](https://community.atlassian.com/t5/image/serverpage/image-id/4925iC735C9DC1CED1A6A/image-size/large?v=v2&px=999 "confluence_new_ui.png")


author: Nic Brough -Adaptavist-
body: I don't think it's possible - the anonymous user doesn't have a profile to save the setting to.

comments: author: Larry Barker
body: It is possible it seems. Logged in under my admin account I've turned off the new experience. I have the old UI. From another PC with now history and reset browser I get the new UI not logged in as anyone.

Does anyone else know if there is a global setting for a space to remove the new experience? I'm not seeing one anywhere.

Thank you,

Larry


author: Nic Brough -Adaptavist-
body: Ah, I'm guessing it's in the default user settings?

The layout is something that applies across the whole of Confluence, so there won't be a space-based setting, it's by user.


author: Larry Barker
body: Ya, no idea what is going on now. I've turned it on/off a few times over the past week and it always removed the anonymous side new experience as well. This time it just seems stuck on it.
Powerpoint Preview
Asked by Sebastian Hogenmueller:

the preview of powerpoints isn't working anymore. If I try to have a look on the preview, I am seeing some kind of hieroglyphics or signs.

### Confluence 6.2.4 {#toc-hId-1564557213}

![15-08-_2017_08-27-41.png](/t5/image/serverpage/image-id/4669i57689A9602F7282F/image-size/large?v=v2&px=999 "15-08-_2017_08-27-41.png")


Answers:
author: Shannon S
body: Hi Sebastian,

I recommend first going over the following article: [The Text in a PowerPoint, Excel or Word Document is Missing or Looks Different when Using the Viewfile Macro](https://confluence.atlassian.com/confkb/the-text-in-a-powerpoint-excel-or-word-document-is-missing-or-looks-different-when-using-the-viewfile-macro-200213562.html).

This will help first rule out any font issues in displaying the PowerPoint.

If you continue to have issues please let us know and we can take the next steps.

Kind Regards,  
Shannon
Error in deleting a page.
Asked by Gabrielle Ocumen:

Hi,   

May I request for your assistance to permanently delete the GQPEDRF0 page in our site? There's no delete button indicated so we are unable to delete it. I think there's a bug because when we tried to restore the page, it directs to another page. Thank you.


Answers:
author: Nic Brough -Adaptavist-
body: We are end-users like yourself, so we can't really help you if we need to get into the stuff going on in the background.

If you've deleted the page but cannot permanently delete it, then I suspect you'll need to go to <https://support.atlassian.com/contact> and raise it there for support to deal with.

comments: author: Gabrielle Ocumen
body: Hi Nic,  

Apologies. Anyway, thanks for your reply!


author: Nic Brough -Adaptavist-
body: No problem, there's no harm in asking here, we can help walk you through all sorts of things.

But the testing you've done on this one can only go so far - the next step is to look at logs, which is a support thing on Cloud.
Draw.io macro auto-saves the diagram, and sends out tons of emails to all watcher
Asked by april zhao:

Draw.io macro auto saves the diagram while user is working on it, and sends out email to all watchers automatically whenever there is any change.

Even when user is not "publishing" + "notify watcher" unchecked, just by staying on draw.io page, it sent out \~300 emails within 2 hours. Is there a way to turn it off?


Answers:
author: april zhao
body: Thank you David!


author: David Benson _draw_io_
body: We've switched off the auto-save while we work out whether it's possible to suppress the notifications.


Tags: draw.io
Can't copy and paste an image with update of Confluence (and Windows 10)
Asked by Paige Fordice:

before the Confluence 6.3 update (cloud) update and Windows 10, we could copy and paste images in Confluence. Now it gives the error message: Broken Image! How can we resolve this issue? Thanks


Answers:
author: Shannon S
body: Hi Paige,

Can you confirm the browser and version you are using when you attempt to copy and page images? We currently have a bug concerning Firefox and this behavior:

- [CONFCLOUD-56272](https://jira.atlassian.com/browse/CONFCLOUD-56272)

We are not experiencing the issue in Chrome, so can you confirm if you're able to copy and paste images in Chrome?

Thank you!

Kind Regards,  
Shannon

comments: author: Paige Fordice
body: Hi,

It turns out is is Firefox! Should we just use Chrome or are you fixing? Thank you


author: Shannon S
body: Hi Paige,

The fix for this is in progress. You can follow along on the bug ticket by watching it. This way, we'll send you updates on the fix.

In the meantime, you can continue to use Chrome to copy and paste images into your Confluence instance.

Kind Regards,  
Shannon
Choose not to inherit viewing restriction on confluence
Asked by Rahul Aich [Nagra]:

Hi All

We know that if a parent page has viewing restrictions then the viewing restriction cascades down to all its child pages.

My question is - Is there a way we can allow the viewing restriction to NOT cascade down its child pages.

Rahul


Answers:
author: Nic Brough -Adaptavist-
body: No, that's not possible.
Cannot authenticate using LDAP Auth
Asked by Pamela Smith:

Using Ldap Authentication, I cannot seem to authenticate or synchronise to ldap server.

Synchronisation failed. See server logs for details.

Thanks,

Pam


Answers:
author: Nic Brough -Adaptavist-
body: What do the server logs say?

comments: author: Pamela Smith
body: Caused by: javax.naming.AuthenticationException: \[LDAP: error code 49 - Invalid Credentials\]

2017-08-14 08:55:21,590 ERROR \[http-bio-8090-exec-5\] \[confluence.user.actions.ViewMembersOfGroupAction\] addToGroup Failed to add user pamelas to group general-users membership  
-- referer: <http://abc.abc.com/admin/users/domembersofgroupsearch.action?membersOfGroupTerm=general-users> \| url: /admin/users/adduserstogroup.action \| userName: admin \| action: adduserstogroup  
com.atlassian.confluence.user.UserManagementOperationFailedException: javax.naming.AuthenticationException: \[LDAP: error code 49 - Invalid Credentials\]


author: Nic Brough -Adaptavist-
body: Well, that was easy - your connection is using the wrong user/password to log into the LDAP server.
Is there a way to get information from another excel workbook on another Confluence page
Asked by Andrew Lonardelli:

Hi Everyone, I am wondering if there is a way to upload an excel workbook that calls cells from another excel workbook. These two workbooks will be located on two seperate pages.

Example:

Cell C5 from Workbook1 calls cell A2 from Workbook2. Workbook1 is on page 1 and workbook2 is on page 2.

I am wondering if there is a way to do this action after linking the excel sheets to the page.


Answers:
author: AnnWorley
body: Because of the way Confluence stores attachments there isn't a way to define a path in the cell C5 from Workbook1 to reference A2 from Workbook2.

The attachments are stored as described in: [Hierarchical File System Attachment Storage](https://confluence.atlassian.com/doc/hierarchical-file-system-attachment-storage-704578486.html)