Problem with pictures and screenshots at confluence?
Asked by Zoryana Bohutska _SaaSJet_:

Hi

Maybe someone had a similar problem as me.

From time to time, pictures and screenshots break down in Confluence pages. Does someone know the reason or can help to fix this?![2021-03-12_11-35-10.png](/t5/image/serverpage/image-id/134219iC5E001947EB7EF91/image-size/large?v=v2&px=999 "2021-03-12_11-35-10.png")

I will be grateful for any help..


Answers:
author: Manoj Gangwar
body: [@Zoryana Bohutska _SaaSJet_](/t5/user/viewprofilepage/user-id/2526633)

You may try suggested steps in the below kb. <https://confluence.atlassian.com/confkb/uploaded-attachments-can-t-be-viewed-and-downloaded-attachments-give-network-error-816875813.html>

Thanks,

Manoj


author: James Conway
body: I've had that problem sometimes copying images from Slack or Google Photos - I think it is inserting a link to the image rather than the image. To solve it I download to my desktop and then upload the photo from there.


author: Diego
body: Hello there [@Zoryana Bohutska _SaaSJet_](/t5/user/viewprofilepage/user-id/2526633)!

This behavior is not what we expected when uploading files indeed. I would like to have some insight on this so we can better understand the situation.

With this in mind, please allow me to ask you a few questions:
> 1. How did you insert the image in the page?
> 2. Did you copy and paste the images into the page?
> 3. Did you resize the images and then publish the page?
> 4. What happens if you access the affected page with another browser?
> 5. Is this affecting only one or a number of pages?
> 6. Is this affecting everyone who looks at the page?
> 7. Can you still see the images if you go into edit mode?
> 8. Can the author of the page see the images?
> 9. Is this affecting other types of attachments?
> 10. Are the images still present in the attachment list in the page?  
>     You can find the attachment list under Three dots menu (...) at the top right, then clicking attachments.

I understand that this is a pretty long list of questions, but we need to have a better idea of what is happening on your side!

Further! If possible, could you share the step by step procedure that you generally use when creating pages? I tried to replicate it but, there are many variables that I am not able to account for.

Let us hear from you!

comments: author: Ekaterina
body: Hello, [@Diego](/t5/user/viewprofilepage/user-id/1188952)

I've got the same problem. From time to time some users cant see images on some pages. We use Confluence server 7.4.11.

The answers to your questions:

* How did you insert the image in the page?

*Copy-paste*

* Did you copy and paste the images into the page?

*Yes*

* Did you resize the images and then publish the page?

*No*

* What happens if you access the affected page with another browser?

*The same behaviour.*

* Is this affecting only one or a number of pages?

*Images are not corrupted on all pages.*

* Is this affecting everyone who looks at the page?

*No, only for some users.*

* Can you still see the images if you go into edit mode?

*Images do not appear in edit mode.*

* Can the author of the page see the images?

*The author can see the images from time to time.*

* Is this affecting other types of attachments?

*No.*

* Are the images still present in the attachment list in the page?  
  You can find the attachment list under Three dots menu (...) at the top right, then clicking attachments.

*Yes, they are presented in the attachment list.*


Tags: cloud

confluence-cloud