youngmon/atlassian-qna huggingface dataset:
Calculate the sum for a custom field
Asked by Maela Aseglio:

I want to have the Total amount on the epic coming from the sum of the amouns in the child tasks.

I have ceated a custom field as Number type so that i can make the sum but i would like, with an automation, make the Total amount in the Epic.

I have seen that they are taliking about look up issues as action but it does not work . could you please let me know how to do that .


Answers:
author: Michel Neeser
body: Hi [@Maela Aseglio](/t5/user/viewprofilepage/user-id/4434553)

You should be able to do this by using the following expression in your automation:

```
{{lookupIssues.customfield_XXXXX.sum}}
```

If this doesn't help, could you share your existing automation rule with us? This way, we can probably support you better.

comments: author: Maela Aseglio
body: Unfortunately the JQL proposed does not work . I would like that: every time that the task transitions to In review, we make a sum of the tasks to the epic level of the total amount the request has , BUT the JQL does not work

see attached file ![2024-09-13 15_31_03-Rule builder - Automation - TEST BOX - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/347345i1AA44DC27748E3D4/image-size/large?v=v2&px=999 "2024-09-13 15_31_03-Rule builder - Automation - TEST BOX - Jira.png")


author: Bill Sheboy
body: Hi [@Maela Aseglio](/t5/user/viewprofilepage/user-id/4434553)

To use [the Lookup Issues action](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues), **first write the JQL needed to gather the issues and add the action inside your branch**. In your case, that would be this:

```
parent = {{issue.key}}
```

That will return all of the child issues of the Epic branched to.

Then the correct smart value (or custom field id) is needed to sum the field, as [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853) described:

```
{{lookupIssues.customfield_12345.sum}}
```

Where customfield_12345 should be replaced with your field's information.

To confirm you have the correct smart value for your field, please use this how-to article: <https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>

Kind regards,  
Bill


Tags: automation

cloud

jira-cloud
Form linking to different issue types
Asked by Helen Davies:

Long time searcher of answers, first time community question-er!  

I'm looking to create three forms in JWM to each link to a different issue type I have created but to all land on the same project / board. We need this to be able to quickly and easily identify the different types of requests we are receiving at a glance.  

Any help or advice (even a work around) would be much appreciated!

Thanks,

HD


Answers:
author: John Funk
body: Hi Helen - Welcome to the Atlassian Community!

I am assuming you have created the 3 forms already and linked each to a different issue type. Is that the case? They will land on the same project because that's how it functions. But you would be able to filter by Issue Type to see the difference.


Tags: cloud
How can I move tickets?
Asked by Annemarie Ke?ler:

I created a few tickets in To Do. Unfortunately somehow I'm not able to move the tickets to other columns (in progress, qa, done). I work in a team managed board and I'm the administrator of the project.

Thanks,

Annemarie


Answers:
author: Trudy Claspill
body: Hello [@Annemarie Ke?ler](/t5/user/viewprofilepage/user-id/5405380)

Welcome to the Atlassian community.

What happens when you try to move the issues to another column?

Can you show us the Workflow Diagram for the issues? You would find that by going to Project Settings, then Issue Types. Then click on the issue type on the left for the type of issue in your board. Click on the Edit Workflow button in the upper right corner to reveal the Workflow Diagram for that issue type.

![Screenshot 2024-01-20 at 12.38.29 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/301598i3B2F821A5F24A18B/image-size/large?v=v2&px=999 "Screenshot 2024-01-20 at 12.38.29 PM.png")


author: John Funk
body: Hi Annemarie - Welcome to the Atlassian Community!

Are there any conditions on the transitions to the statuses in the workflow?


Tags: cloud

jira-work-management-cloud
Date format in timeline view
Asked by nikki.eden:

Hello,

I am unable to edit the date format when you hover over a task in timeline view. The date format is correct in every other area eg. dd/mm/yyyy

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/301380iABEE09B525C6D6E0/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. At the moment its not possible to configure different date format in Timeline View in JWM project. Thanks

comments: author: andy.johnston
body: Just found this online. We've just moved to Jira recently. Why is this not using the Look and Feel date formats? - Is there a Feature Request for this I can vote for?


Tags: cloud

jira-work-management-cloud
How to return distinct Project names in an automated email rule?
Asked by Daniel Salisbury:

I am using the template automation rule "When a task is near due -\> send an email reminder". I would like the email to display the tasks underneath the Project name they are associated with. I am able to list the tasks and the project name in the email body using the {{#lookupIssues}} smart value, but I would like it to display as follows:

Project #1: {#toc-hId--406968433}
---------------------------------

Task #1

Task #2

Project #2: {#toc-hId-2080544400}
---------------------------------

Task #1

Task #2

![image.png](/t5/image/serverpage/image-id/301280i167E10CE5068632D/image-size/large?v=v2&px=999 "image.png")

What I have in the screenshot above displays like this in email:  
![image.png](/t5/image/serverpage/image-id/301281i9D248F32DA9EC5DA/image-size/large?v=v2&px=999 "image.png")

I haven't been able to find any documentation showing you can use distinct with a Project smart value, but I may have just been using the wrong syntax.

Is there any way to do this?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You can explore the following smart value

{{project.key}}  
{{project.name}}

![Screenshot 2024-01-19 at 11.10.05?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/301395iD1F6A46B4EA7F871/image-size/large?v=v2&px=999 "Screenshot 2024-01-19 at 11.10.05?AM.png")![Screenshot 2024-01-19 at 11.10.46?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/301394i61A32A8A50F9CFA2/image-size/large?v=v2&px=999 "Screenshot 2024-01-19 at 11.10.46?AM.png")

comments: author: Daniel Salisbury
body: Thank you for the reply, but unfortunately that is not exactly what I'm looking for.

The rule I have is producing a list of the issues pulled from the JQL Query using {{#lookupIssues}}. This iterates each issue and displays it in the email. In my second screenshot it shows what happens if I just put {{project.name}} in the iterated list, it will display the project name above every issue, even if multiple issues are in the same project.

Is there any way to have the list display issues that share a project under one project name?


Tags: automation

due-date

list
Is there a way to force the order of items when using CSV upload?
Asked by ingrid.berendt:

I am using the CSV upload feature as a way to create a template board when starting a new project. I want the items to be added to the board in a specific order. However, when I upload the items, they land on the new board in a seemingly random order.

How can I force the order they added to the new board when creating the items from an uploaded CSV?


Answers:
author: John Funk
body: Hi Ingrid,

So just to clarify - when you upload the CSV it doesn't always create them in the order they are in the CSV file (first row in the CSV might now always be the first issue that is created). Is that what you are saying?

If so, I think you would probably have to upload one at a time.

comments: author: ingrid.berendt
body: Hi John - that's right. Every time I upload the CSV, the order of the items is different.

Uploading one at a time is not really an option. The whole reason I am "restoring" to a CSV upload is to save time. What I really want is the ability to copy an existing JWM project. Since that functionality is not available, I am trying to find work-arounds.


author: John Funk
body: So tell me more about the copying a project thing. What exactly does that mean? Are you wanting to copy schemes AND issues?


author: ingrid.berendt
body: We have a standard launch checklist that every projects we run starts with. Other tasks get added/removed, but we have a baseline list of \~40 tasks that apply to ALL projects. I am trying to find a repeatable way to start a new JWM board with those \~40 tasks in place, configured the same.


author: John Funk
body: So I am thinking you could create a base/template project with all of those tasks. And then clone that project using an add-on like Deep Clone or Revyz Backup and Restore app - they have an option to clone a project.


author: ingrid.berendt
body: I will look into it. Unfortunate there is no functionality native to JWM that does this. Thanks for your advice!


Tags: cloud

jira-work-management-cloud
How to find our Project URL for project implementation into Taiga. IO
Asked by Jan ?imek:

Hello I was trying to find a way how to find URL on Cloud, but even if I am using the URL which should be used, Taiga implementation through JIRA is telling me Invalid JIRA server configuration.

Can you help me find a way how to correctly set this URL address if our does not work?

Thank you


Answers:
author: Nic Brough -Adaptavist-
body: Hey Jan,

Isn't this more likely a question for Tagia? If you've got a valid project URL, then there's nothing Jira can do.

What is the Tagia system asking for in the Jira URL? Are there any notes on how Tagia expects Jira to be configured?

You also mention "Server". Could it be that Cloud, being very different software to Server/DC is doing things differently and Tagia doesn't yet support it?

comments: author: Jan ?imek
body: Hello [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) ,

I believe the question would be aimed towards Taiga for sure if I would be able to recognize, that I have correct URL from JIRA.

That is also, why I am trying to find out if there is any correct format of JIRA URL, which I could try.

So far I have tried URL in formats:

- <https://company-name.atlassian.net/jira>

- <https://company-name.atlassian.net/jira/core>

- <https://company-name.atlassian.net>

Unfortunately none of them work, so If I am able to establish, that the issue is not on this side I can then approach Taiga with letting them know I need a bit help.

As of "Server" and "Cloud" I have been trying to find some answers, but it does not seems, there is any issues with accessibility from Taiga side towards JIRA in any case.

Thank you

J.


author: Jan ?imek
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) can you let me know about this mentioned above? You probably know more then I do :) thx


author: Nic Brough -Adaptavist-
body: Atlassian software does have a concept of "base URL" - this is where an Atlassian system is centred, and where the system builds URLs from (for example, all issues in Jira are always found on HTTP(s)//\<base URL\>/browse/\<project\>-\<issue number\>)

Most apps that connect into a Jira just want the base URL, which, in your example, would be <https://company-name.atlassian.net/jira>

So, you need to ask Tagia why they are not accepting that as a valid "base URL". They may well need more - some apps and connections do not assume that "base url + what we think we need to look at" is enough (in some cases, they are right), and they need to be given a very specific link.

But, either way, you need to be asking Taiga what they are expecting for "a Jira url". Is it the base url? Is that all it needs?


author: Jan ?imek
body: Thanks you [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) for explanation, I will proceed to contact Taiga support in order to find out.


Tags: cloud

jira-work-management-cloud
Some of my projects are not accessible
Asked by Anoob:

from past one hour JIRA is behaving abnormally. some of the projects are not accessible and asking to contact admin.i am the ORG ADMIN and have access to the mentioned projects, still not able to access them. also after refreshing the theme settings keeps changing

![Screenshot 2024-01-18 123035.png](https://community.atlassian.com/t5/image/serverpage/image-id/301123iF09561A52E46D008/image-size/large?v=v2&px=999 "Screenshot 2024-01-18 123035.png")![Screenshot 2024-01-18 123329.png](https://community.atlassian.com/t5/image/serverpage/image-id/301124iB0276C0AAAF0B062/image-size/large?v=v2&px=999 "Screenshot 2024-01-18 123329.png")![Screenshot 2024-01-18 123358.png](https://community.atlassian.com/t5/image/serverpage/image-id/301125iCDD32E3070073D80/image-size/large?v=v2&px=999 "Screenshot 2024-01-18 123358.png")


Answers:
author: Alexis Robert
body: Hi [@Anoob](/t5/user/viewprofilepage/user-id/5408376) ,

many people are impacted and see the same errors on their sites. This is a global issue, we have created tickets to the Atlassian Support.

I would advise checking <https://status.atlassian.com/> in a few minutes to follow progress on a fix.

Let me know if this helps,

--Alexis

comments: author: Anoob
body: thank you for the response


author: Thomas L?schner
body: We currently face the same problem. Thank you Alexis Robert for your quick response and link to the status page. We hope your developers will fix the issue soon.
How can I create subtasks via CSV import?
Asked by ingrid.berendt:

I want to import issues and their corresponding subtasks into a new JWM project. [This help page](https://support.atlassian.com/jira-work-management/docs/create-issues-and-subtasks/) states it is possible, ("You can also import multiple issues and subtasks via the CSV import.") however none of the help pages address this specific task.

Does anyone know how to do this?


Answers:
author: Ste Wright
body: Hi [@ingrid.berendt](/t5/user/viewprofilepage/user-id/3940694)

You need to reference the Issue ID in the upload, which allows you to set the Parent also.

You'll need this columns at minimum:

* Issue Type
* Summary
* Issue ID
* Parent ID

\^ The Issue ID can be any number you like (eg. 1, 2, 3, etc) - and is needed on every row.

The Parent ID should only be populated for Sub-tasks, and needs to be set to the Issue ID of the relevant Parent row. Eg.

* Row 1 - Task, ID = 1
* Row 2 - Sub-task, ID = 2, Parent = 1
* Row 3 - Sub-task, ID - 3, Parent = 1
* ...etc

Ste

comments: author: ingrid.berendt
body: Many thanks! That's the best instruction I have found so far.


Tags: cloud

jira-work-management-cloud
JQL to search Jira Form
Asked by Nam Lam:

Hello Expert,

Is there a way to find the tickets with the specific form which did not submit?

Thanks.

Nam Lam


Answers:
author: Nam Lam
body: Thanks Sebastian,

I have on/offboarding project. Once the ticket submitted, there are 5 forms attached to that ticket for each department to fill out, such as IT, Facilities, Business Application, Security...

I just want to create a dashboard so the agents can see which forms that need to fill out and submit instead of looking one by one.


author: Sebastian Krzewi?ski
body: Hi [@Nam Lam](/t5/user/viewprofilepage/user-id/5164353)

I'm not sure that tickets created from forms in JWM can be filter out by JQL. I couldn't find anything about that. Maybe you can ask Atlassian support about that (<https://support.atlassian.com>).

<br />

Regards,

Seba
How to obtain .ics subscription link for third-party calendar subscription integration
Asked by Carlos Herrera:

I have a Jira project that is a "Jira Work Management" type. This comes included with a Calendar feature. Neat, as I can view my Issues in it. I'd like to view these in my personal third-party calendar (Fastmail). I want to know if there is a way I can obtain the .ics url of it so I can subscribe. This is an example of what I mean: "<https://www.calendarlabs.com/ical-calendar/ics/76/US_Holidays.ics>".

Fastmail also does allow me to sync with CalDAV servers. I can provide an email, password, and server URL.

I only need one-way sync. But I can live with two-way sync if that's my only option.

I'd imagine whatever documentation exists to get this calendar to integrate with other popular third party options such as Outlook, Google Calendar, iCal, etc. should work for me as well.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please explore the different addons available in Atlassian marketplace. I found this one as well : [https://marketplace.atlassian.com/apps/1218390/calendar-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1218390/calendar-for-jira?tab=overview&hosting=cloud)

comments: author: Carlos Herrera
body: It looks like this addon installs its own calendar. Whereas I'd like to use the native one provided by Jira Work Management.


Tags: cloud
How can I use Lookup Issues funtion in Automation to search for certain issues?
Asked by Santino Lucca Castrataro:

Hi! I?m struggling to search for issues with the Lookup Issues functionallity. I need to search issues that has the same value in field "EXAMPLE" as that same field but in the most recently created issue (Trigger Issue).

Can you help me with the JQL?

Thanks!


Answers:
author: Mark Segall
body: Hi [@Santino Lucca Castrataro](/t5/user/viewprofilepage/user-id/5384791) - You should be able to do something like this:

```
YOURFIELD = {{issue.YOURFIELD}}
```

If you're still having problems, please share details about your field as some field types like multi-select require a little more finesse in how you set up the smart value.

comments: author: Santino Lucca Castrataro
body: Thanks [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) but I?ve already solve it with the following JQL:   

"EXAMPLE" \~ "{{triggerIssue.fields.customfield_12899}}"


author: Mark Segall
body: Yes that makes sense. Happy you were able to resolve it!


Tags: cloud

jira-work-management-cloud
how to add values in the dropdown of estimation ?
Asked by Nirmal Kumat:

Hello all - I need to know that when we go and configure a project board, then we see this estimation method dropdown.

How can we add values to this estimation method dropdown ? (i wanted to remaining time estimate but its not in dropdown right now) see below snapshot for reference.. pls help on this.

![image.png](/t5/image/serverpage/image-id/300929i592E57C7E4165D59/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The estimates for a board can be run off the time estimates, or any other numeric field you have.

To add options into that list, add a numeric field to the project.

Remaining time is not a suitable number to do scrum estimation from because it changes as people log time. A scrum estimate is supposed to be a fixed number when the sprint starts (hence original estimate is a good candidate)

comments: author: Nirmal Kumat
body: thanks for the help. can you guide me how to add numeric field to the project in order to add options to that list.

Also in the backlog view of the project we can either see story points or original time estimate for issues. Is there a way that we can have a view of both story points and original time estimate for the issues in backlog view.


author: Nic Brough -Adaptavist-
body: Story points is already a numeric field, but you can add your own. In global admin, go to issues -\> custom fields and add a new one, making sure you select "number" as the field type. You may want to restrict it to the projects your board looks at. You will need to add it to the screens for those projects as well.

The selection field for "Estimation method" only lets you select one field, and that then becomes the board's **sprint estimate**, which is the column you see in the right-hand side of your backlog.

Other fields named in there are just fields, they are **not** the sprint estimate.

You can get them shown in the backlog by configuring them as fields on the backlog rows - go to board config -\> card layout.


Tags: cloud

jira-work-management-cloud
How can I check if an issue has Confluence pages associated?
Asked by Santino Lucca Castrataro:

Hi! I?m struggling to check in an automation if an issue has a confluence page associated or not (with JQL in an IF). Does anyone know if this can be done? If so, how can I do it? Do I need an app? I would also like to count the amount of pages related, since I need to verify that 2 pages are related to the issues.

Thanks for you help :)


Answers:
author: Laurie Sciutti
body: Hello [@Santino Lucca Castrataro](/t5/user/viewprofilepage/user-id/5384791) and welcome to the Community! Do you use Scriptrunner or JQL Booster Pack? Those both have functions that allow you to search for Confluence links in JQL. Ref: [Scriptrunner](https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions/issue-links#linkedIssuesOfRemote) and [JQL Booster Pack](https://sweetbananas.atlassian.net/wiki/spaces/JBP/pages/1352925348/remoteLinkedIssuesOf)

If not, have a look [here](https://confluence.atlassian.com/jirakb/how-to-find-issues-that-have-confluence-pages-linked-to-them-using-jql-1295815687.html).

HTH

comments: author: Santino Lucca Castrataro
body: Hi [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433)! Thanks!

I will try both methods and come back if I need some help :)


Tags: cloud

jira-work-management-cloud
I would like to create a workflow that I can copy / associate with other projects
Asked by Anneliese Pretorius:

All the documentation seem to indicate that I have to re-create my workflow for every project, rather than just selecting a saved workflow.


Answers:
author: Mikael Sandberg
body: You can create a workflow that is applied to other projects, you do not have to re-create it. You have two options, you can either create a new project using the share settings with existing project:

![Screenshot 2024-01-16 at 8.51.18?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/300793iBDEE8D96FC612B53/image-dimensions/246x203?v=v2 "Screenshot 2024-01-16 at 8.51.18?AM.png")

This will share the settings between the projects, so you have to be careful when making changes since that would affect all projects that are sharing the settings.

Your other option if you only want to share the workflow between projects would be to create the project and then change the workflow scheme to the shared one.

Please note that this only applies to company-managed projects, for team-managed projects you would have to recreate the workflow for each new project.