Error code e020649c4ddd4aa28760f6023b098db8
Asked by Maria Helena Sierra:

I facilitated the creation of an ideation board with my team at work. Suddenly, we encountered the error code e020649c4ddd4aa28760f6023b098db8. The corresponding message states, 'While we're actively developing the product, bugs are bound to pop up. But remember, it's us not you.'

To resolve this issue, please follow these steps:

1. Wait for a few seconds, then refresh the page.
2. If the problem persists, please reach out to the Confluence team for assistance.

Thank you for your cooperation.


Answers:
author: Andy Heinzer
body: [@Maria Helena Sierra](/t5/user/viewprofilepage/user-id/5519587) I have created a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1012475>

Someone from our Confluence Cloud support team should then be able to look into this a bit closer.

Andy

comments: author: Fadoua
body: Thanks [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) for coming to the rescue!

Please if you can share with us [@Maria Helena Sierra](/t5/user/viewprofilepage/user-id/5519587) the fix once your issue is resolved.

Best,

Fadoua


author: Rodrigo Bozza _Atlassian_
body: Just a quick update that this ticket was closed due to timeout after successive attempts to contact the customer.


author: Fadoua
body: Thank you for the update [@Rodrigo Bozza _Atlassian_](/t5/user/viewprofilepage/user-id/5379790) ! You did your best.


author: Fadoua
body: [@Maria Helena Sierra](/t5/user/viewprofilepage/user-id/5519587)

Welcome to the Atlassian Community!

Are you still seeing the problem today?

Best,

Fadoua

comments: author: Maria Helena Sierra
body: Hi Fadoua,

yes, we are still experiencing the issue today.

In this workspace, we had an important board for our organization. Would it be possible to recover the work that was done?

Best,


author: Fadoua
body: I reached out to Atlassian Team os they can assist with your problem. It seems like an internal bug.

Best,

Fadoua


author: Maria Helena Sierra
body: Hi Fadoua

I really need the information I wrote on the board. Is it possible we can fix the bug soon?

Best,

Helena


author: Fadoua
body: [@Maria Helena Sierra](/t5/user/viewprofilepage/user-id/5519587)

When you say ideation board what do you mean exactly? Are you using Confluence whiteboards? or is it a board through a plugin you installed?


author: Maria Helena Sierra
body: We use Confluence whiteboards to create the board.

Best,


author: Fadoua
body: [@Maria Helena Sierra](/t5/user/viewprofilepage/user-id/5519587) please raise a ticket by clicking [here](https://support.atlassian.com/confluence-cloud/)

Don't forget please to share the fix with us.

All the best,

Fadoua


author: Maria Helena Sierra
body: Hi Fadoua,

We still continue with the error. Should I take any additional action on the platform? Should I raise another ticket? Or do we simply wait for the solution?

Regards,

Helena


author: Fadoua
body: [@Maria Helena Sierra](/t5/user/viewprofilepage/user-id/5519587) did you raise a ticket with Atlassian? I shared the link yesterday.


author: Maria Helena Sierra
body: We are using the free version of Confluence. When attempting to create a ticket, it only allows options to review the manual or search the community, but does not permit creating the ticket directly with Atlassian. Should we take any additional steps? Apologies for the question, but we are new to Atlassian products and are looking to test the product before migrating to a paid version.

Best,


author: Fadoua
body: That is true, no assistance while on the free plan. I will ask other community leaders for help.


author: Maria Helena Sierra
body: Should we purchase a paid version so that this error can be reviewed?


author: Fadoua
body: [@Maria Helena Sierra](/t5/user/viewprofilepage/user-id/5519587) - honestly that will be your decision. Very hard for me to share my input. I personally have a paid license because it has some additional features.


Tags: cloud

confluence-cloud