youngmon/atlassian-qna huggingface dataset:
issue text copies from one issue to the next issue
Asked by CC:

Open issue #1 with details in the right hand column.

Type text in the "short description" (see attached screen shot of issue #1)

Click into issue #2 with same detail window on the right hand side.

click into short description as if you were going to add text (see attached screen shot of issue #2)

the text you typed in issue #1 will appear in issue #2. I have a video but it has confidential info.

[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)


Answers:
author: Tanguy Crusson
body: Ah yes, good catch! We're on it, thanks for posting this [@CC](/t5/user/viewprofilepage/user-id/4715930) ?


Tags: bug

jira-product-discovery
Merge Function Behavior
Asked by Erik Lau:

Hello experts I have a question about the merge function.

After merging ideas into a target idea, it appears the duplicated ideas are still showing up on the All Ideas view. Is this by design? How do I create a view showing only the Merged ideas and hiding ideas that have been merged into another idea?

If this function already exist I must have missed it.

Thanks!

Erik


Answers:
author: Tanguy Crusson
body: [@Erik Lau](/t5/user/viewprofilepage/user-id/4150923) merging ideas (I1, I2) to idea (I3) is meant to:

* Link I1 and I2 to I3
* Archive I1 and I2

Are you still seeing them in the All ideas view? I've just tried and it works, but wonder if there's something not working in your Jira

comments: author: Kate Pawlak _Appsvio_
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) ,

Could you provide some use case when this feature should be useful?

Is it any possibility to change the current behaviour of merging, for example changing statuses for I1 and I2 rather than archiving them?
Remove specific admin from Assignee field
Asked by alicea:

We have to have a security team member as an admin on all Jira projects. Is it possible to exclude that person from the Assignee field? Not a major issue, but would help avoid accidental assignments.


Answers:
author: Tanguy Crusson
body: Hi [@alicea](/t5/user/viewprofilepage/user-id/4945920) I can't think of a way to do that today


author: Rodolfo Romero - Adaptavist
body: Hi [@alicea](/t5/user/viewprofilepage/user-id/4945920)

If your permission scheme is configured to exclude the "administration" role from the list of assignable users, you can separate who is administrator from who can get issues assigned to. This works only on company-managed projects though, as these are ones providing permission schemes.
Power Automate - Jira Connector error
Asked by Thibaut Saillant:

Hi,

I started to work with Jira connector in Microsoft Power Automate to create issues.

I'm properly connected to the Jira account using a Token but get this error when trying to create an issue. Does anyone have an idea on how to fix this?

![2023-04-14_15h45_41.png](https://community.atlassian.com/t5/image/serverpage/image-id/251841i9AE2D6503D6B90E3/image-dimensions/477x195?v=v2 "2023-04-14_15h45_41.png")

I found a post that says I should remove the reporter field from the issue template in Jira but I don't have this option in the project settings.

Thanks


Answers:
author: Eric Duncan
body: I'm seeing the same error even with a newly-created Product Discovery project and the newer v3 action. I just opened a ticket with Power Platform support and they claim it's not an issue with the connector and actually an issue with the API.

Did you ever find a workaround to creating an issue?


Tags: api

power-automate
How to enable a form for submitting ideas?
Asked by patryk.x.ryczek:

Hi,

we are having a little trouble configuring the form for ideas. We have enabled the form in the project and in the product.

![123.png](https://community.atlassian.com/t5/image/serverpage/image-id/252151i12018425A8F8BE33/image-size/large?v=v2&px=999 "123.png")

But we still don't see a button in the bottom right corner to be able to add an idea.


Answers:
author: Tanguy Crusson
body: Hi [@patryk.x.ryczek](/t5/user/viewprofilepage/user-id/5135343) , what is your project access level ? (project settings \> access) Open, Limited or Private?

The people you are sharing with, are you sure they aren't creators in the project? (the best way to check that is: if they can see the blue "create an idea" button in a list view, it means they're creators, so they won't see the form)

comments: author: patryk.x.ryczek
body: Project access is Open. The person I tested it with saw the blue button although his role looks like this:

![321.png](https://community.atlassian.com/t5/image/serverpage/image-id/252169i3FF517F8EED6433B/image-size/large?v=v2&px=999 "321.png")


author: Tanguy Crusson
body: OK, thanks! I think I know what this is then. During the beta we're not enforcing license checks. You have 2 options:

1. You can make the project access "Limited" and make sure this person has the "Viewer" role (not Member - Member = Creator, we're renaming that)
2. You can make sure the system enforces license checks:

![Screenshot 2023-04-17 at 11.46.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/252176iF5E4C2D4C254165C/image-size/large?v=v2&px=999 "Screenshot 2023-04-17 at 11.46.49.png")![Screenshot 2023-04-17 at 11.47.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/252177i1B1A425EB0B47BE5/image-size/large?v=v2&px=999 "Screenshot 2023-04-17 at 11.47.07.png")


author: patryk.x.ryczek
body: Thank you very much!


author: Tanguy Crusson
body: Did it work for you [@patryk.x.ryczek](/t5/user/viewprofilepage/user-id/5135343) ?


author: patryk.x.ryczek
body: Yes, thank you


author: Chris Timms
body: Hello, [@patryk.x.ryczek](/t5/user/viewprofilepage/user-id/5135343) ,

I had the same issue in my testing. As Tanguy says, the button is only visible if that user role is a 'contributor'. Creators are expected to continue creating issues the way they have previously. I ended up having to use my test 'regular user' account to see the button show up.

Perhaps some feedback for the future, [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) is that this button should show up no matter the user role? Sometimes Creators need managed to the same standard of minimum information just like Contributors.

Regards,

-C

comments: author: Tanguy Crusson
body: Thanks [@Chris Timms](/t5/user/viewprofilepage/user-id/1260719) , we're actually adding a button so you can preview the "contributor" experience, as a creator/admin
JQL finding archived ideas
Asked by Seth Mason:

If I have an idea (X) that is in a "To Do" statuscategory and then merge it into another idea (Y), which automatically archives X. If I search for all ideas which have a statuscategory of "To Do", the results include this archived issue (X). This seems like a bug as i thought JQL can't find archived issues.


Answers:
author: YY Brother
body: Hi Seth,

If you look into the ideas in the Archived tab and you will find their statuses are the same as those before you archive them. I mean archving is not related to status or statuscategory.

Thanks,

Yong

comments: author: Seth Mason
body: So do I need to change the status and then archive the idea so that searches do not find it later? I thought archived tickets were, by default, hidden from search.


author: Hermance NDounga
body: Hi Seth,

Using Jira Product Discovery only functionalities, and not through the global Jira search, you can create a new list view and add a filter : Status = To do   
![Screenshot 2023-04-13 at 15.18.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/251603i741CB87A0861174D/image-size/large?v=v2&px=999 "Screenshot 2023-04-13 at 15.18.24.png")

That is the way we recommend you to use to find all ideas in a specific status without including archived ideas.

If you want to look for archived ideas, you can Click on the "Archive" tab in the left panel

![Screenshot 2023-04-13 at 15.20.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/251605iBD34AF9F85E4D7EB/image-dimensions/207x397?v=v2 "Screenshot 2023-04-13 at 15.20.14.png")

Now, if you want to use the global Jira JQL search, maybe to create a global filter, you can simply add at the end of your query:

```

AND Idea Archived is EMPTY
```

![Screenshot 2023-04-13 at 15.23.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/251608iF4E6E9FCD5E28E87/image-size/large?v=v2&px=999 "Screenshot 2023-04-13 at 15.23.42.png")  
It is not a bug from JQL, the concept of archived ideas isn't yet GA in other jira products (the beta [has started two weeks ago),](https://community.atlassian.com/t5/Jira-articles/Issue-level-archival-in-Jira-Cloud-EAP-signup/ba-p/2245437) and the way it works right now, it's basically a field, that is set on empty (not archived) or YES (archived). What's automatically removed from JQL are ideas that are part of an archived *project*, which is technically handled a bit differently :)

I hope it helps!

Hermance
How we can separate the effort of an idea for cross-functional request
Asked by Erfan Alvand:

We are using our internal scoring for each item but for each, we have an ETA in order to calculate the development estimation.

In functional items, there is no challenge and easily we can communicate with teams, But when it comes to cross-functional items we are adding X days which it's a sum up of effort from different teams.

The question is, How we can separate them in order to manage it easier when we are planning for a quarter we will see only effort and development estimations related to a function in a cross-functional project.

![Screen Shot 2023-04-11 at 5.21.42 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/251046i284FB52F24DB5FEE/image-size/large?v=v2&px=999 "Screen Shot 2023-04-11 at 5.21.42 PM.png")


Answers:
author: Hermance NDounga
body: Hi Erfan,

I would first suggest to create a new select field, called Category (for example) and give it two options.

Then you classify each idea under this category.

![Screenshot 2023-04-12 at 11.27.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/251245i274D80F86CB7E2BA/image-size/large?v=v2&px=999 "Screenshot 2023-04-12 at 11.27.08.png")

From there you have two ways to separate them:

**Within a view:**

Create a group based on this field

![Screenshot 2023-04-12 at 11.27.31.png](https://community.atlassian.com/t5/image/serverpage/image-id/251246i25C4A30D7F908C70/image-size/large?v=v2&px=999 "Screenshot 2023-04-12 at 11.27.31.png")

**In separate views:**

Create a view with a filter on one option, and another view, with a filter on the other option;

![Screenshot 2023-04-12 at 11.28.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/251247i2A0B36281435C378/image-size/large?v=v2&px=999 "Screenshot 2023-04-12 at 11.28.29.png")

Cheers,

Hermance

comments: author: Erfan Alvand
body: Thanks for your reply [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)

Actually, already have this X-Functional and Functional but let me elaborate on the problem:

**We have "Project A" there will be 4 teams will be involved.**

Team 1 -\> 5 Days Effort

Team 2 -\> 3 Days Effort

Team 3 -\> 3 Days Effort

Team 4 -\> 3 Days Effort

Right now if we wanna manage it should be 5 columns, 4 for each team and one to sum up all days. But imagine the team wanna update it and we need to do everything manually, Sum up the total, and update...

Also consider there is only 4 functions and it will be a little make sense to have 5 columns but the problem is we have more than 4 functions in our company and in this case we need to have a lot of columns for team and it will not be manageable easily and also will have a bad look when we will have +10 columns for our teams...
How to export list of All ideas
Asked by KB:

I want to export the list of all ideas to Excel. But I have hard times to get columns like "Insights" into the jql.

Is this somehow possible?

Basically what I want to achive is to SUM the overall number of insights, but I think it could be useful for other cases as well.


Answers:
author: Tanguy Crusson
body: Hi [@KB](/t5/user/viewprofilepage/user-id/5066870) , yes there are some fields that are not supported in the CSV/Excel exports yet, for example insights or votes. We'll get there eventually


Tags: export
Error when trying to edit workflow
Asked by Esther Strom:

Brand new Discovery project. Trying to edit workflow. Go to Project Settings -\> Workflow, and immediately get this message:

![prodDiscovery.png](https://community.atlassian.com/t5/image/serverpage/image-id/250820iAC6057979259A8CC/image-size/large?v=v2&px=999 "prodDiscovery.png")

We haven't spent much time with this project type yet, but am I doing something obviously wrong, or is this a bug?


Answers:
author: Tanguy Crusson
body: Hi [@Esther Strom](/t5/user/viewprofilepage/user-id/2991092) Could you please raise a support ticket ? (you'll see a link to it from the "Give feedback" menu in the Jira Product Discovery left sidebar). This way we can get access to your site to investigate what's going on there. Thanks!

comments: author: Esther Strom
body: Thanks, Tanguy. I did open a support ticket, but the issue seems to have resolved itself.


author: Tanguy Crusson
body: Thank you [@Esther Strom](/t5/user/viewprofilepage/user-id/2991092) , I don't know what happened but will check with the team


author: Tanguy Crusson
body: Hi Esther, I just checked the support queue and didn't find your ticket there.

Did you send it from here? ![Screenshot 2023-04-12 at 18.35.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/251354iEBBB248733D54BB8/image-size/large?v=v2&px=999 "Screenshot 2023-04-12 at 18.35.07.png")


author: Esther Strom
body: No, I used the standard support site (support.atlassian.com/contact).

<https://support.atlassian.com/requests/JST-863335>


author: Tanguy Crusson
body: OKay, I see that the support person closed it after you replied, earlier today:

"The problem seems to have resolved itself on all machines."

Was that maybe meant for another ticket?

If so, you could create a new one via the form I shared earlier and it will land with the team supporting Jira Product Discovery


author: Tanguy Crusson
body: ooooooh never mind ???? I get it now - the problem has resolved itself

Not "the issue" as in "the Jira issue behind the support ticket"

Doh


author: Esther Strom
body: Yes, sorry! You'd think I would know better than to use "issue" instead of "problem" ?


Tags: discovery

workflow
Who is Product Manager for the Discovery Product?
Asked by Sheri Larsen:

I asked about getting voting enabled but the person listed in the community hasn't responded to anyone since 2022. I know the product is in Beta, but it's not even listed in the dropdown for this request.


Answers:
author: Tanguy Crusson
body: [@Sheri Larsen](/t5/user/viewprofilepage/user-id/3902947) ? I'm from the product team.

I just had a look and couldn't find your request anywhere in our feedback channels. I'm not sure what dropdown you're referring to either. Would you mind sharing where you asked? Thanks! I want to make sure we didn't miss a whole lot of questions somewhere ?

The voting feature has been released a while back. To use it:

* Fields \> Create a field
* Type: Vote (you can also try "Reactions")

As others have answered before (thank you!) you can find us in the [Jira Product Discovery community group](https://community.atlassian.com/t5/Jira-Product-Discovery/gh-p/jira-product-discovery). It's pretty active.


author: Esther Strom
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) are you still involved with Product Discovery?

(Also, you might have better luck if you post in the [Product Discovery group](https://community.atlassian.com/t5/Jira-Product-Discovery/gh-p/jira-product-discovery).)


author: John McKiernan
body: Hey [@Sheri Larsen](/t5/user/viewprofilepage/user-id/3902947)

Yep as Bill and Esther suggested above it may just be that you posted it in a different group. We aim to respond to every question. Tanguy is still Head of Product and the team has expanded a lot since. Feel free to fire your question through on the group or here and we can answer :)

Cheers,

John


author: Bill Sheboy
body: Hi [@Sheri Larsen](/t5/user/viewprofilepage/user-id/3902947)

Where did you ask about that feature? Although it is still a beta product, there is a community group for Jira Product Discovery, and the Atlassian team members seem quite active responding to questions: <https://community.atlassian.com/t5/Jira-Product-Discovery/gh-p/jira-product-discovery>

Kind regards,  
Bill

comments: author: Sheri Larsen
body: I asked here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Product-Update-Introducing-Voting/ba-p/1822609>


author: Sheri Larsen
body: I found an old discussion that probably should be closed. Thanks for the help.


Tags: cloud

jira

jira-cloud
Is there a way to lock views?
Asked by Brock Jolet:

We are configuring a JPD with many pre-configured views for specific purposes. Is there any way to restrict who can edit those views?

In our use case, we have many people that need to be able to edit fields but not necessarily change which fields are visible. It's okay if they make their own view, but some views need to be defined and set.

Right now, any *member* can change view settings, so if they open one called "Ideas by Rank" and then apply a sort option, it no longer is by rank. This can be very confusing for our stakeholders.


Answers:
author: Tanguy Crusson
body: [@Brock Jolet](/t5/user/viewprofilepage/user-id/4412886) you can try turning this toggle off:

![Screenshot 2023-04-04 at 12.01.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/249700i53EDA491CD182991/image-size/large?v=v2&px=999 "Screenshot 2023-04-04 at 12.01.40.png")

comments: author: Brock Jolet
body: This is a great start. Thank you.  

I would still like to be able to assign permissions per view.


author: Jerry O'Sullivan
body: +1 for being able to protect views to be editable only by named individuals (similar to filters in Jira SD)


Tags: jira-product-discovery

view
Enable Quiet Hours -> User id can not be empty
Asked by Nigel Jewell:

A number of our users are seeing the error "User id can not be empty" when they try to toggle "Enable quiet hours" under "My profile" in the mobile application. I can replicate this in Android app v3.5.9.

Is this a known issue? Any ideas on how to solve it?


Answers:
author: John M
body: Hi [@Nigel Jewell](/t5/user/viewprofilepage/user-id/2423256) ,

We recently logged a bug for this issue. You can follow it here:

<https://jira.atlassian.com/browse/OPSGENIE-1226>


Tags: cloud
OpsGenie API and OpsGenie UI don't agree
Asked by cstewart:

With regards to integrations, it has been noticed that the GET <https://api.opsgenie.com/v2/integrations{integration> id} does not reflect the same configuration that the OpsGenie UI does for the AzureServiceHealth integration. In addition, the POST <https://api.opsgenie.com/v2/integrations> route does not create the requested AzureServiceHealth integration with the supplied values. Specific fields that are not returned correctly by the GET call are the "Extra Properties". Specific fields that are not correctly populated correctly by the POST call are "Extra Properties" and "Description"


Answers:
author: Nick H
body: Hi [@cstewart](/t5/user/viewprofilepage/user-id/5125747) ,

I think the issue you might be facing could be due to your subscription. If you are subscribed to a Standard, Enterprise, JSM/O Premium or JSM/O Enterprise plan, an [Advanced tab](https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/) is offered within each integration.

When running a GET on an integration under one of those plans, the body returned is of the simple settings of the integration, and **not** of the Advanced tab - which I believe is what you are referring to when stating "*Specific fields that are not returned correctly by the GET call are the 'Extra Properties.' Specific fields that are not correctly populated correctly by the POST call are 'Extra Properties' and 'Description.'*"

You would have to also run a [GET on the integration's actions](https://docs.opsgenie.com/docs/integration-api#get-integration-actions) to return the reflected extra properties, description, etc. in each action. For example:

![intapi.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/235427iB05AF6BF30304D6C/image-size/large?v=v2&px=999 "intapi.jpg")

![intapi2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/235424i3FAB0B287464D2B3/image-size/large?v=v2&px=999 "intapi2.jpg")

Lower tied plans offer some of these fields in the simple settings of an integration, but they do **not** offer the Advanced tab. So a GET on the integration for one of these plans would return something different - since the UI is also different:

![intapi3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/235429i98760BCDAD9277BF/image-size/large?v=v2&px=999 "intapi3.jpg")

![intapi4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/235430iAA225C824376F439/image-size/large?v=v2&px=999 "intapi4.jpg")

Hope that makes sense, but let us know if you have any questions.

comments: author: cstewart
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) ,

Thanks for the speedy reply. I performed the integration/action route and do see the "Extra Properties" and also the "Desciption" field values I expect. Thank you for clearing that up for me.

Chris


Tags: api

azure

cloud
Opsgenie needs to show Caller ID for call notifications
Asked by ganchimegm:

Hi Opsgenie support,

As Opsgenie calls are being used as a primary urgent alert notification for support/responder teams, calls need to be identified with single caller identification as "opsgenie" or with a single call number that can be easily identified. As these kinds of international spam calls are common, it is a needed feature among Opsgenie users.

Please let know if this feature is to be supported, or is planned for near future.


Answers:
author: Nick H
body: Hi [@ganchimegm](/t5/user/viewprofilepage/user-id/4852070) ,

Our vCard has all Ospgenie contacts that notify via sms or voice: <https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/>

If you download it from your mobile device, you should be redirected to your contacts with an Ospgenie one populated. All you have to do it save it!


Tags: cloud
is it possible to add wait time before incident creation from alert
Asked by Mohammed Haneefa:

How to add 5 mins of wait time before creating incident from alert.

Here I need to add 5 mins of wait time before create incident from Opsgenie alert . in this case once critical alert created System should wait for next 5 minutes. If it is any "Ok" Alert created Opsgenie will close the both alerts, Else it will create the Incident from critical alert.


Answers:
author: Nick H
body: Hi [@Mohammed Haneefa](/t5/user/viewprofilepage/user-id/5117192) ,

That functionality is not possible with incidents at this time. [Incident rules](https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/) can only be applied at alert creation, and not after (such as 5 minutes later).

We have an open feature request for this functionality you can follow, watch and vote for here: <https://jira.atlassian.com/browse/OPSGENIE-1059>

Closest thing to that use case would be with alerts - specifically using a [notification policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) to delay / suppress alert notifications for 5 minutes. For example:

![np1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/235360i22511E662875E868/image-size/large?v=v2&px=999 "np1.jpg")

If an alert were to auto-resolve itself and close within the 5 minutes, no notifications would be sent to users. If the alert did not close, your users would then be notified.

Once notified, your users could manually upgrade the alert into an incident.


Tags: cloud