youngmon/atlassian-qna huggingface dataset:
How can we use Roadmaps across federated jira instances?
Asked by Tiemco de Jong:

We have an internal JIRA instance and an external JIRA instance (provided by a supplier).

We would like to know how we can report across both instances.

The higher levels are in the internal JIRA instance and this instance has Advanced Roadmaps installed. The external instance has only a few projects for some DevOps teams.

We can not find options to do this with Advanced Roadmaps.

We came up with some possible options:

* synchronize the relevant projects across both instances
* issue a feature request for Advanced Roadmaps


Answers:
author: Tiemco de Jong
body: For synchronisation, this looks like an option: <https://www.idalko.com/jira-to-jira-sync/>

For federation there are some suggestions at <https://confluence.atlassian.com/adminjiraserver/federating-jira-managing-multiple-instances-961257360.html>


Tags: advanced-roadmaps

federation
Share Weekly Hours
Asked by xristophers:

We have several different teams within our portfolio, and several members are part of multiple teams. Moreover, the amount of hours these members spend on each team vary from week to week. We would like to track their weekly hours across different teams, rather than configuring a static value for weekly hours for each person in each team. Is this something that is currently possible? Thank you in advance.


Answers:
author: Walter Buggenhout
body: Hi [@xristophers](/t5/user/viewprofilepage/user-id/4144876),

The advanced roadmap team has made the choice to focus on team capacity, rather than individual capacity. I read [in this related question](https://community.atlassian.com/t5/Advanced-Roadmaps-questions/weekly-capacity-not-variable-in-Jira-Portfolio-improved/qaq-p/1332289) that there are/were plans to enable flexible capacity at sprint level, so you would indeed have the possibility to plan flexibly at team level.

The feature has already been released on the server platform with version [3.28 (released in June)](https://confluence.atlassian.com/jiraportfolio/advanced-roadmaps-for-jira-3-28-release-notes-1004950653.html). The cloud version is a little bit behind in features, but I suppose it will be on its way there too.


Tags: advanced-roadmaps

cloud
Ol?, precisamos alterar o administrador da conta trello, como proceder?
Asked by Silmara Moreira:

Conta que est? de administrador


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Silmara Moreira](/t5/user/viewprofilepage/user-id/5526396). ?

I do not have much Trello experience, but I did find [this article](https://trello.com/guide/permissions-controls), which I believe will help you.

Good luck,

-dave
When to create a second workspace?
Asked by Jon Imhoof:

I'm a bit confused on how to use workspaces. We have a company workspace but then I have employees with their won workspaces. Currently, their to do lists and projects are all on their individual workspaces which they have shared with me. So I have to change workspaces to look at their boards. Is there a way to duplicate a board within both workspaces? Seems cumbersome for them to have to change workspaces to go between their own and our company one and for me to have to change workspaces to see their projects for the company...


Answers:
author: Mutya A
body: Hi Jon!   

If you are using desktop, you can go to your [Home page](https://support.atlassian.com/trello/docs/the-home-page/) as this has an overview of all the boards you belong to across all your Workspaces. There is a way to duplicate a board to another Workspace but that will be a one-off copy of a board: <https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/#Boards>

If you still haven't reached the 10 boards limit in a Free Workspace, I would also recommend to create a board within your company workspace to store everyone's tasks if this is easier for everyone. You can find some inspiration on our board templates gallery: <https://trello.com/templates> -- e.g. search for 'team' 'todos' or 'tasks'

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Subdivision of a checklist item
Asked by Gerard Lemaitre:

Hei, is it possible to subdivise a checklist item to get such item view with a checking box in front od each point

checklist item Point1,

Point2,

Point3

Thanks for answer

GL


Answers:
author: Mutya A
body: Hi Gerard!

As of now, we don't have a way to indent or have a sub-checklist item, which is why we allow multiple checklists in a card, so you have the option to divide checklist items according to stages or categories.

I would recommend creating a checklist for that checklist item so you can track its completion as well, like the below example:

![2024-06-24_09-47-44.png](https://community.atlassian.com/t5/image/serverpage/image-id/331303i07BC98393DC623F9/image-size/large?v=v2&px=999 "2024-06-24_09-47-44.png")

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Email-to-board not working for forwarded email or Shared Email
Asked by Munawar Mohammad:

I created a new Shared inbox email. Setup the forwarding for the new email ID to 'Email-to-Board' hoping that the tickets will be automatically created...

However its bouncing back with following issue:

<br />

\<!\[if !supportLineBreakNewLine\]\>  
\<!\[endif\]\>

<br />

Remote server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

Original message headers:

```
Received: from MW3PR13MB3946.namprd13.prod.outlook.com (2603:10b6:303:5d::16)
```

```
 by SJ2PR13MB6119.namprd13.prod.outlook.com (2603:10b6:a03:4fc::19) with
```

```
 Microsoft SMTP Server (version=TLS1_2,
```

```
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7677.31; Fri, 21 Jun
```

```
 2024 05:57:59 +0000
```

```
Received: from MW3PR13MB3946.namprd13.prod.outlook.com
```

```
 ([fe80::b259:dd88:3d8a:ed0f]) by MW3PR13MB3946.namprd13.prod.outlook.com
```

```
 ([fe80::b259:dd88:3d8a:ed0f%5]) with mapi id 15.20.7698.020; Fri, 21 Jun 2024
```

```
 05:57:59 +0000
```

```
?
```


Answers:
author: Gaurav Kataria
body: It looks like your company does not allow automatic forwarding of email to external addresses (It is quite common; many companies restrict it for security reasons). An alternative option would be to send the emails directly to Trello board or to manually forward the emails.


Tags: cloud

trello-cloud
Can I share a board with someone who doesn't have a Trello account?
Asked by The Content Bundle:

I'm delivering my low ticket products via Trello, but not all my clients have an active account (or even know Trello). Is there a way to share the board with people who don't have an account so that they're not immediately met by a sign-up barrier?


Answers:
author: Gaurav Kataria
body: If you make that board public then anyone can view it without signing up for Trello. Note: public means anyone on internet can view it.


Tags: cloud

trello-cloud
How come when I remove a user I can still see them under "members". I wanted them completely gone.
Asked by Learning _ Development Department:

A District Manager gave us notice and is no longer with us. We do not need any of her cards or information on Trello. I "Removed" her but I can still see her name under "Members". How do I completely remove her?


Answers:
author: Mutya A
body: Hi there, welcome to the Community!

From the Members page:

* Click the **Remove** button to show the pop-up
* Check a box to remove the member from all boards
* From the same pop-up, click the **Remove from Workspace** option to remove the person from the Workspace

![2024-06-24_09-58-59.png](https://community.atlassian.com/t5/image/serverpage/image-id/331304iA3CFF82029394FE5/image-dimensions/574x279?v=v2 "2024-06-24_09-58-59.png")

Here's a link with details about how to [remove someone from your workspace](https://support.atlassian.com/trello/docs/removing-people-from-a-workspace) and a link about how to [remove someone from the boards in your workspace](https://support.atlassian.com/trello/docs/removing-a-member-from-a-board).

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Checklists with reminders and alerts
Asked by as_ewgroup_co:

Hi,

We are current Trello users but are also looking for a tool to help with checklists. We want these checklists to send reminders to the individual who needs to complete, ideally with a chase after a set time. Also for managers to be alerted if not completed by due time and the manager to have visibility of what checklists have been completed and are still outstanding.

Does this already exist within Trello, please?

Many thanks

Andy


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@as_ewgroup_co](/t5/user/viewprofilepage/user-id/5526232) you just need to make sure you set a due date reminder here:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331760i8C6D3E7EA0E5FC16/image-dimensions/481x362?v=v2 "image.png")  

This will alert the assigned member. However, if you'd like to set up custom reminders for checklist items and have reports sent to managers, this would require an add-on. Have a look at [blue cat reports.](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat) You can create a quick list of checklist items and send out emails to different stakeholders in order for them to get a report of complete/incomplete items. This would be at an additional cost.


author: milynnus
body: [@as_ewgroup_co](/t5/user/viewprofilepage/user-id/5526232)

This is current no supported in Trello for checklist item due dates. You will have to create one with webhook to keep a record when it is assigned, handle changes and finally the alert.


Tags: cloud

trello-cloud
Admin
Asked by Ayres_ Lauren:

My account states that I am an admin for our trello community and wont let anyone edit the cards that are active or create new cards. I'm not sure how I am an Admin, I just started with the company a few months ago. HELP


Answers:
author: Nicolas Grossi
body: [@Ayres_ Lauren](/t5/user/viewprofilepage/user-id/5526105) Welcome! Maybe someone granted admin permissions to your user?

How can we help you ?

Nicolas

comments: author: Ayres_ Lauren
body: Nicolas

Thank you for reaching back out. I need to no longer be admin and for our access to go back to the way it was. Right now the whole company is locked out from editing or creating new


Tags: cloud

trello-cloud
Outlook calender
Asked by Margreeth Kappert:

Good afternoon, how can I add the Trello deadlines into my outlook calender ?


Answers:
author: Mutya A
body: Hi Margreeth,

If you use the Trello [Calendar view](https://support.atlassian.com/trello/docs/calendar-view/) for your team's deadlines, you can integrate any of your Trello boards' calendars with Outlook.

Please see the instructions below:  
<https://support.atlassian.com/trello/docs/using-trello-with-microsoft-outlook/>

<br />

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
CAN I VIEW WORKSPACE CALENDAR ON MY TRELLO MOBILE APP?
Asked by Nick Davidson:

I have a premium subscription and use the workspace calendar view across all of my boards quite a lot. However, I cannot find this workspace calendar view on my Trello mobile app. What do I have to do to access this pls?


Answers:
author: Maria
body: Hi [@Nick Davidson](/t5/user/viewprofilepage/user-id/5526076)   

There is a workaround. [Planyway power-up](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions) has the free mobile app that allows you to visualize cards from multiple Trello boards and workspaces on a single calendar.   

[iOS app](https://apps.apple.com/ru/app/planyway-calendar-for-trello/id1398708038?l=en) \| [Android app](https://play.google.com/store/apps/details?id=com.rubius.planyway&hl=en)

comments: author: Nick Davidson
body: Hi Maria, Thank you so much. Your suggestion has made my day!!! Just perfect. Thank you again!!! Best, Nick


author: Gaurav Kataria
body: It is not available on the mobile app. However, you could access it through the browser on your mobile device.


Tags: cloud

trello-cloud
[BUG] Can't Login, No Other Login Option Available
Asked by Ben Glasgow:

Hello,

For some reason, on the Mac desktop version of this app, despite removing the app I can't seem to get past a loop where it's trying to get me to sign in via google but it's not working and google spits back an error anyways. It's locked me out the app but luckily still able to access via web. My actual Trello account is an Atlassian account so you can see how this is a big problem for me. I think it might have stemmed from me trying to link my google account when pasting some google docs in a card. Somehow this has made its way to the login screen. Very odd!

Any help appreciated.


Answers:
author: Lara
body: Hi Ben,

Thanks for reaching out! Glad to hear the issue has been resolved.

We can't speak for third-party services but would recommend uninstalling the desktop app following the steps here: <https://support.atlassian.com/trello/docs/how-to-uninstall-the-trello-desktop-app/>.

That would ensure you have the most recent version of the app and that there is no leftover data from previous versions.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


author: Ben Glasgow
body: Ok managed to fix this, it was what I thought was the issue luckily. Whilst I couldn't actually fix the bug without nuking the entire app and any associated files, nuking it fixed it. I've been able to login since reinstalling the app after the nuking.

I knew there'd be cache/preference files probably sticking about causing any reinstallation to fail so I ended up using AppCleaner to find any associating folders/files and used it to remove said files which fixed the issue logging in as I've been presented with the usual welcome and login screen from a fresh install. It's free and seems safe, it might not let you delete all files but it will let you open the folder so you can remove manually.


Tags: bug

cloud

trello-cloud
Will I be billed for each user or users who exceeded 10 free users limit?
Asked by ????????? ????????:

In standart plan there is 10 free users, so If I upgrade, will these users be included for free?   
For example I have team of 15, will I be billed for 15 users or 5?


Answers:
author: Brittany Joiner
body: [@????????? ????????](/t5/user/viewprofilepage/user-id/5525827) you'll be billed for each _workspace member_. But you don't have to make someone a workspace member to be part of your boards.

So for instance, remove people from workspace members and just add them to a board and you will only pay for yourself as a workspace member. However if you want to add them to multiple boards, you'll also pay for them and you'll pay for each user, regardless of how many. Let me know if that makes sense! It's kinda tricky to explain.

comments: author: Brittany Joiner
body: [@????????? ????????](/t5/user/viewprofilepage/user-id/5525827) was the answer helpful? If so, can you please accept it so others know there's a solution here? Thanks!


author: ????????? ????????
body: sure, thank you


author: Nicolas Grossi
body: [@????????? ????????](/t5/user/viewprofilepage/user-id/5525827) Welcome! You might want to review this documentation: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

Nicolas


Tags: billing

cloud

trello-cloud
Trello
Asked by Pierre Perouse:

Hi there,

My company uses 2 free use Trello accounts.

Since May (1 month), those 2 Trellos are on read-only.

We can not update old cards nor create any new one.

Trello says we have more than 10 users, which is not true.

We can't use them anymore which is really annoyong.

Can you please help me to fix this problem ?

Thanks a lot in advance.


Answers:
author: Vongsawat
body: If you go to Workspace\>Members, it will list out all Collaborators, split between Workspace Members and Guests.  

The new 10 user limit is specifically for all Collaborators (so it includes both workspace members and guests)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331079i8384575D330B973D/image-size/large?v=v2&px=999 "image.png")

This applies to all boards in the workspace - so it might make sense to reorganize boards to their own workspace if it means that will bring collaborator numbers under limits.

This applies to all old accounts - so you might look in to pruning ex-employees from this list etc.

This applies to all guests - so you might look in to pruning guests that no longer require access to the board. Which may or may not be a headache, if those guests are customers.  

It really depends on just what is pushing you over the collaborator limit.

And if instead, the top of that page clearly shows "Collaborators 2/10", then I would contact Trello Support directly.

EDIT: didn't realize, but the Collaborator limit is actually workspace members + guests + pending invitations. So a bunch of left-over pending invitations could be another possibility and thus a place to prune.
Can I print daily to do list from calendar in Trello?
Asked by Becky Somerville:

We use the calendar to book in appointments over 3 stores with 1 central warehouse. Would love a way to print a the daily tasks if possible?


Answers:
author: Mutya A
body: Hi Becky!

Trello uses the Print function from your browser on the web version or from your mobile OS if you're using the Trello app. In the web version, you can print from the browser settings or press ctrl+P for Windows and cmd+P for Mac.

You can print as I explained above using the [Calendar View](https://support.atlassian.com/trello/docs/calendar-view/) and change the page to landscape.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
We can't upload large attachments
Asked by Winnie:

attachments

```
In the attachment upload column, we cannot upload attachments exceeding 100M, and it shows that the upload failed. Can anyone help correct this?
```


Answers:
author: Sagar
body: Hi [@Winnie](/t5/user/viewprofilepage/user-id/5525699) As per the document for standard plans the limit is 10 MB and if you have paid subscription then you can attached a file with max size as 250 MB, check the below document for more details.

<https://support.atlassian.com/trello/docs/adding-attachments-to-cards/>

<https://community.atlassian.com/t5/Trello-questions/Can-i-upload-files-larger-them-10m/qaq-p/1904276>

If you are on paid plan then you can create a support ticket with trello to check further.


Tags: cloud

trello-cloud
My Collaborators are less than 10 but stil not allowed to edit - how can I resolve this ??
Asked by niall:

My Collaborators are less than 10 but stil not allowed to edit - how can I resolve this ??

Tried removing guests , down to 6 , still makes no difference - no visibility of any other collaborators.


Answers:
author: Vongsawat
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331088i1A1713AB359EB858/image-size/large?v=v2&px=999 "image.png")

Does it show less than 10 in the Collaborator limit in the Members page?

Another possibility could be pending invitations, as those get counted towards the Collaborator limit.


author: Nicolas Grossi
body: [@niall](/t5/user/viewprofilepage/user-id/5525575) Welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Trello-questions/collaborators/qaq-p/2642633>

Nicolas


Tags: cloud

trello-cloud
Colaboradora n?o consegue acessar conta!
Asked by Johnny Gomes Moura:

Ol? comunidade Trello!!!  

Uma nova colaboradora criou uma conta no trello para ter acesso aos nossos quadros, mas ela n?o recebe o e-mail de verifica??o para conseguir logar na conta. J? tentamos de tudo, e reeviamos o e-mail mais de 10 vezes, mas esse e-mail nunca chega ao e-mail corporativo dela.

Algu?m consegue nos ajudar?


Answers:
author: Nicolas Grossi
body: [@Johnny Gomes Moura](/t5/user/viewprofilepage/user-id/5525573) Welcome! Maybe the mail is bounced ... I hope someone from atlassian can check this if you provide the email domain at least ?

Nicolas


Tags: cloud

trello-cloud
Editing Default Filters on Timeline View
Asked by Sarah Henderson:

Can I edit the default filter on the timeline view? Instead of it showing me the week, I'd like it to show me the year without having to manually change it every time I navigate in and out of the timeline view.


Answers:
author: Maria
body: Hi [@Sarah Henderson](/t5/user/viewprofilepage/user-id/5525536)   

I'm not sure if annual view is available in Trello. But this option is available in [Planyway timeline power-up](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions)

![Resource Planning](https://files.planyway.com/assets/3.0.574/img/trello/cases/resource-planning.png).  


author: Nicolas Grossi
body: [@Sarah Henderson](/t5/user/viewprofilepage/user-id/5525536) Welcome! You might contact support.atlassian.com as you have a premium license.

Nicolas


Tags: cloud

trello-cloud
I transferred my boards from one account to another and now I can't see any boards on either account
Asked by Duric_ Cristie _HHS_:

I have transferred my boards from one account to another and now I cannot see boards in either account. However, I can see my workspaces.


Answers:
author: Nicolas Grossi
body: [@Duric_ Cristie _HHS_](/t5/user/viewprofilepage/user-id/5524400) Welcome, could you please check for proper permissions?

Nicolas

comments: author: Duric_ Cristie _HHS_
body: I'm not sure what you mean by permissions. Can you provide steps to check this?


Tags: cloud

trello-cloud
Can I add dates to a list or only to the cards in the list?
Asked by Sarah Henderson:

Three teams will be using the same board to do annual planning. The big goal is to be able to have all major topics (which will be created in lists) viewable in the timeline view so we can identify potential gaps and overlaps of resources. So, we'd like to be able to add date ranges to the lists themselves, not to the individual cards. Is that possible?


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: Hello in the community [@Sarah Henderson](/t5/user/viewprofilepage/user-id/5525536)

No, lists do not have any dates assigned to them. They're basically containers for cards, nothing more.

As a workaround, try creating cards that would represent these "major topics", naming them exactly like lists and placing them on top of the list, then assign them due dates. In this way you would see the topic names in your timeline as you wanted.


Tags: cloud

trello-cloud
How to settings
Asked by EXIT Realty Defined:

We have created a board and are struggling to understand the permissions \& user settings. Is there a webinar available for training? Why can observers make changes to board content?


Answers:
author: Nicolas Grossi
body: [@EXIT Realty Defined](/t5/user/viewprofilepage/user-id/5525470) Welcome! My recommendation is for you to:

- Browse this community

- Watch the toons of videos en youtube

- and last, but not least, as you have a premium license ask on support.atlassian.com

HTH

Nicolas


Tags: cloud

trello-cloud