youngmon/atlassian-qna huggingface dataset:
not getting notifications from recurrences
Asked by Remberto:

I can't find a way to get notifications from recurrences. If I have a recurrence let's say every Monday at 10 am, I'm assuming I'll get a mobile and desktop notification since they are activated.  

The recurrences are displaying, but I have to open Trello to check them since I don't get a notification, and obviously, there is no point in that.  

Can someone assist me?

Thanks


Answers:
author: Alex W
body: Hi [@Remberto](/t5/user/viewprofilepage/user-id/5488195) - welcome to the Community!

In order to get notifications of new cards being created, you need to be:

* Watching the list / board the cards are created into
* Not be the person who created the card, for example, if you set up the automation to repeat a card, your account would be the one who created the card, and therefore you wouldn't be notified of it

Can you confirm your card repeats are happening in a list / board you're watching, and you're not the one who set up the card repeats?

comments: author: Remberto
body: I am watching everything, board, list, and cards. but I am also the one who created the list and the cards, so, if I'm getting what you're saying, that means I can't get notifications on my phone or desktop because I created them.  

In that case, what's the point of having the option of creating Recurrences if I won't get notified and I have to keep checking every day the list?? That does not help at all!  

I might not understand what you're saying correctly, but I don't think that makes sense. Why would I even consider upgrading?  

Thanks!


author: Remberto
body: Any update here?  

Thanks!


author: Alex W
body: Hi [@Remberto](/t5/user/viewprofilepage/user-id/5488195) - the problem isn't that you created the lists / boards, it is if you have set up the Card Repeater repeats or scheduled automations (I'm not sure what one you're using and what you mean by 'recurrences') under *your account*.

I recommend creating a second account and using this account to set up Card Repeater or (recommended) scheduled automations. Then, you'll receive notifications for these.
How do you keep cards collapsed?
Asked by Ayesha Hopson-Birks:

I've collapsed my cards on Trello, but when a team member opens my Trello, they're all open. Do I have to download a power up? If so, what are my best free options?


Answers:
author: Dreamsuite Mike
body: Hi [@Ayesha Hopson-Birks](/t5/user/viewprofilepage/user-id/5488171)

Do you mean collapsed lists?

If so, this is a client-side action, which means that if you collapse lists of a board, anyone else who opens the board would have to collapse them too...They are persistent though so if your team member opens the board their side and collapses lists, it will stay like that...

There are some useful tips on Trello lists here:

<https://community.atlassian.com/t5/Trello-articles/Mikes-Trello-Tips-Quick-Sunday-Tips-%EF%B8%8F-Expand-and-Collapse-Lists/ba-p/2650205>
Upgrade Trello to premium
Asked by Satyendra Jaiswal:

Hi Team,  

We want to upgrade our plan to premium, so what will happen to our current boards and their cards ?


Answers:
author: Dreamsuite Mike
body: Hi [@Satyendra Jaiswal](/t5/user/viewprofilepage/user-id/5488154)

If you upgrade your workspace to premium, nothing will happen to your current boards or the cards except they will become more awesome because you unlock custom fields, list colours, different board views and workspace views.

Do it, don't worry and enjoy the extra Trelloness it provides
Nonprofit Approval
Asked by Monica Merchant:

Hi,

I applied for the nonprofit discount a few weeks ago but don't have a confirmation of my application and haven't heard from anyone. Is this typical? Does anyone have an idea of how long it should take to hear back?

Thanks!

Monica


Answers:
author: Alex W
body: Hi [@Monica Merchant](/t5/user/viewprofilepage/user-id/5486804) - welcome to the Community.

Unfortunately our sales team is swamped with requests right now so it may take some time to hear back from them. They'll reach out to you once they've processed your request.

I'd check your email to see if you got a confirmation that your request was properly processed as well to make sure you filled out the form correctly - I'm not sure if the form sends an email confirmation but I would recommend checking in case it does so you're sure you've submitted the form correctly.

comments: author: Lauren Black
body: Hi [@Monica Merchant](/t5/user/viewprofilepage/user-id/5486804) ,

My name is Lauren, I'm part of the Atlassian Foundation and my team works on discounted licenses for eligible nonprofits.

Alex is right, our team is very busy at the moment - typically it takes a few days.

I would love to help you find out where your request is at - could you please email us at [social-impact-teams@atlassian.com](mailto:social-impact-teams@atlassian.com)and provide your Atlassian support ticket number/link for us to investigate further?

Thank you,

Lauren


author: Monica Merchant
body: Thanks, Lauren! I just sent an email.
Anyone Else Watching the Keynote Livestream?
Asked by Kelly Gabel:

I've been watching the live stream, and there are some truly exciting updates to the corporate-level products, but I'm sad to see that Trello has been very left out of the conversation and (possibly) also the roadmap.

Does Trello have any more exciting enhancements coming this year? (I love the collapsing and colorful lists, by the way!)


Answers:
author: Dreamsuite Mike
body: Hi Kelly,

For us Trello enthusiasts, we have to bite our tongue and accept that Atlassian TEAM is never going to have a have Trello focus...

**HOWEVER...**

Never fear, there will be some exciting things coming to Trello throughout this year. The collapsible lists and list colours are a reminder that when the Trello product team add a feature, they do it really **really** well.

The Trello team is committed, passionate and they are up for the fight, as are us Trello Community leaders.

Furthermore, I have been getting daily updates from [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) at TEAM24 and it sounds like Trello really is loved by so many at Atlassian, in the community and beyond...

If you want to be in the know about what has been happening at TEAM24 from a Trello perspective, follow [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) on LinkedIn

Trello is alive and kicking {#toc-hId--378220057}
-------------------------------------------------

Watch this space!! {#toc-hId-2109292776}
----------------------------------------

![Copy of Dream Job (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/321564iDE4C8ADD88C10BF8/image-dimensions/180x180?v=v2 "Copy of Dream Job (1).png")
How to link MS form and trello using power automate.
Asked by Krizette Dela Cruz:

I link my MS form in trello using power automate, whenever theres a new response in MS form my Board in trello will create a card, but the form details are not reflecting in the new card. need your inputs.


Answers:
author: Alex W
body: Hi [@Krizette Dela Cruz](/t5/user/viewprofilepage/user-id/5481973) - welcome to the Community!

Unfortunately any integration with Power Automate was not developed by us, so I would recommend asking this question with the support team / community for the integration you're using. If an integration was built by Microsoft, I'd ask this question in their community.
Everhour and taking off cards
Asked by Deborah Brown:

Good Morning,

I have everhour and started to have it on each board, but decided that I only want it on one board. However, while I have disabled it on all other boards the tracker is still showing up on all the cards. I can't find where to disable or remove the tracker from the cards.


Answers:
author: Alex W
body: Hey [@Deborah Brown](/t5/user/viewprofilepage/user-id/5478552) - it sounds like you need to disable the Power-Up on the boards you don't need it on. You can do this by following this tutorial: <https://support.atlassian.com/trello/docs/enabling-power-ups/#Disabling-a-Power-Up>
How to change the date format of date fields ?
Asked by Rod Bartlett:

I want to apply the this to a date field to get the required date format I want .....

moment().format("dddd Do MMM YYYY")

where in a Trello board can I access to be able to enter this ?

Thanks in advance for any assistance you can give.


Answers:
author: Dreamsuite Mike
body: Hi [@Rod Bartlett](/t5/user/viewprofilepage/user-id/5487692)

Welcome

Can you provide a little bit of context for this? What are you trying to acheive?

I'll have a couple of stabs in the dark...

1. The format of the date in Trello cards is not overly customizable and not to the extent that you can set it to the exact format above. See here:  
   <https://support.atlassian.com/trello/docs/turning-on-international-timedate-formatting/>
2. If you're looking to take a date from either the start date, due date or a date custom field in a particular format, you can follow this guide here:  
   <https://support.atlassian.com/trello/docs/arithmetic-and-formatting-in-date-variables/>


Tags: date
Can't login with connected Google account
Asked by Philipp Kursawe:

For several weeks now I can't login using my Google account. Same account works in the app.

On the Web however, its running in a loop. It always redirects to the trello landing page. Clicking Login asks once for the Google Account credentials and then loops back to the landing page. Clearing all cookies and local storage data and cache, using different browers (brave, Chrome), incognito tabs do not help to solve the issue.


Answers:
author: Alex W
body: Hi [@Philipp Kursawe](/t5/user/viewprofilepage/user-id/3912271) - thanks for reaching out. We typically don't support log in issues over the Community as it requires us to take a look at your PI which we can't discuss over the Community.

I can see you've raised a ticket for your issue as well, TRELLO-193144, so we'll help you out there. Please note that our team is currently experiencing high queue volumes so it may take a little longer than usual to get to your request. We appreciate your patience at this time.
Adding a checklist to existing cards
Asked by Ana Ramirez:

We have multiple boards with lots of cards. I would like to add another checklist to all of the cards. Is there a way to do this with an automation? Or do I have to manually add it to every card?


Answers:
author: Dreamsuite Mike
body: There is a convoluted way to retrospectively add a checklist to all cards on your board.

Create a card called something like **Checklist template**

Add the checklist that you want to be added to all cards into this template card. For this example, I'll call the checklist **Mikes Test**

Now for the automation:

![Screenshot 2024-05-01 12.36.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/321405i2662CEBDDDBF66E7/image-size/large?v=v2&px=999 "Screenshot 2024-05-01 12.36.48.png")

To make it work. Add a label called **trigger** to the **Checklist Template**card...

Some caveats.

* The checklist limit is 100 so when it collects all the cards into links, it will only collect 100 cards on your board. However, because the "collect all cards" function is collecting cards without the checklist, it means you can run this repeatedly to cover all cards if you have more than 100
* This will kick of a lot of automation activity and will take a few minutes...
* This will work on a board and would have to be repeated for each board.


author: Rasmus Wulff Jensen
body: This free tool can do it as a batch-run: <https://trellotools.azurewebsites.net/BatchUpdate>

![22 12_21_19.png](https://community.atlassian.com/t5/image/serverpage/image-id/325280i74302A0CA9E955D8/image-size/large?v=v2&px=999 "22 12_21_19.png")
Is it possible to increase a custom field by an increment of 1 on a schedule of every 3 weeks?
Asked by Jacinto, Aemarie:

I am looking to automatically increase the number of a custom field within a Trello Card based on the a schedule of 3 weeks. Would this be possible to automate through Trello?


Answers:
author: Dreamsuite Mike
body: Hi [@Jacinto, Aemarie](/t5/user/viewprofilepage/user-id/5487523)

Welcome to the community.

You could do this with a due date automation command.

If you don't know about automation, please check out these resources:

* <https://community.atlassian.com/t5/Trello-articles/Bite-sized-Learning-Trello-Automation/ba-p/2558771>
* <https://trello.com/guide/automate-anything>
* <https://support.atlassian.com/trello/docs/butler/>

For the command that will help you, something like below:

![Screenshot 2024-05-01 09.35.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/321401i4005536D7EBF47AE/image-size/large?v=v2&px=999 "Screenshot 2024-05-01 09.35.44.png")

First of all have the field you want to increment and set the due date to the date you want it to increment...

![Screenshot 2024-05-01 09.37.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/321400i778DB13D24614480/image-size/large?v=v2&px=999 "Screenshot 2024-05-01 09.37.28.png")

Next, create a due date command as above

comments: author: George Elizarov
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) Hello, I have a question, is it possible to make a "counter" in a custom field?  
What I mean is - a card gets to a list, I have automated the creation of a custom field on this card ("Days on current list": num). And I want to increase the value of this field every day until the card leaves the current list.
Ol?, tudo bem? Como excluir os itens marcados de um checklist sem ter que selecionar um por um?
Asked by Juliana Karla Soares da Costa:

------------------------------------------------------------------------------------------------------------------------


Answers:
author: Alex W
body: Hi [@Juliana Karla Soares da Costa](/t5/user/viewprofilepage/user-id/5487519) - welcome to the Community!

Unfortunately there's no way to bulk delete checklist items.
How long does a card stay in the DONE folder
Asked by Erin Bellinghausen:

I am using trello as a project tracker for print orders and graphic design projects. Once the project is done, how long does it stay there? is it limited to a time frame? or a storage limitation?

Hoping I can refer to history within the done folder for re-orders and backstory behind previous graphic design projects :D or is there a way to archive each project?


Answers:
author: Dreamsuite Mike
body: Hi [@Erin Bellinghausen](/t5/user/viewprofilepage/user-id/5487510)

Trello is great because it is a tool that doesn't tell you what to do, rather you tell it...

By default, if you have a DONE list, it will stay in there until you want it to go and there are several options, here are some examples:

1. You can move it or archive it manually
2. You can set an automation that archives any cards in DONE \>X days
3. You create an automation button that archives all cards in the DONE list when you click it   

*Note, there are limits in Trello for the number of open cards on a board (ones that haven't been archived).*

*The hard limit is 5000 cards but I find performance starts to degrade when you go above 2000.*

*However archived cards don't affect performance and the limit is huge (200000 per board)*

To get started with automation, I suggest you look at these links:

* <https://community.atlassian.com/t5/Trello-articles/Bite-sized-Learning-Trello-Automation/ba-p/2558771>
* <https://trello.com/guide/automate-anything>
* <https://support.atlassian.com/trello/docs/butler/>

The simplest example for what you want would be something like below:

![Screenshot 2024-05-01 10.10.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/321402i2DB32878AE814CA3/image-size/large?v=v2&px=999 "Screenshot 2024-05-01 10.10.18.png")

You can see this article for more help:

[https://support.atlassian.com/trello/docs/archiving-cards-automatically/](https://support.atlassian.com/trello/docs/archiving-cards-automatically/ )
EXPORT CUSTOMS FILES
Asked by Sergio ANADON IBOR:

Good afternoon,

I am exporting the board with Export Excel suite, but i create tow customs files and when i export the board that information doesn't be in the template.

Somebody knows how to export the customs files?

Thx in advance and regards,


Answers:
author: Alex W
body: Hi [@Sergio ANADON IBOR](/t5/user/viewprofilepage/user-id/5487494) - welcome to the Community!

Just to confirm, are you using Trello's native feature for Premium subscribers and above to export your board as a CSV, or are you using a Power-Up? If so, which one are you using?

comments: author: Sergio ANADON IBOR
body: Hello, i am ussing a google chrome extension called Trello Export Excel Suite, because i cant manage the information that i want in CSV i want to get the information in .xls

Could you help me? Do you use another free Power-up to export the information?

Now i am ussing demo Premium but it's a key point for me know if i can export the information of customs files in the cards.

Thanks in advance and regards,


author: Alex W
body: Hi [@Sergio ANADON IBOR](/t5/user/viewprofilepage/user-id/5487494) - if you want to continue to use the Chrome Extension you're using, you will need to reach out to the support contact for the extension listed on the Chrome Store.

If you want to use Premium, you can export your board as a CSV and it should include Custom Fields from memory. We do not have the ability to export your board as a XLSX, but a CSV is another kind of spreadsheet file that can be opened in Excel.

I recommend trying out the CSV export for Premium to see if it suits your needs: <https://support.atlassian.com/trello/docs/exporting-data-from-trello/>
ServiceNow and OpsGenie. What do i need to replicate to trigger OpsGenie for ITasks?
Asked by Sam Naegle:

I have a request to have OpsGenie trigger notification to on-call team members for ITASKS. I tired to Clone the Create Alert Business Rule and then change the Table to ITASK but of course it would never be that easy. My scripting skills are definitely novice at best so I was hoping someone has done this and might be able to share their code and a couple of screen shots of the Business Rule Config.


Answers:
author: Emirhan
body: Hey Sam,

Thanks for the clarification!

Basically, Opsgenie \<\> ServiceNow integration is built for Incidents table in ServiceNow by default. Therefore, the script you have for Create Alert Business Rule is written for Incidents table - you can modify it for ITASK table; however, keep it on mind that Incident table has unique fields, values for itself. Therefore, you need to adjust these fields for ITASK table as well.

Unfortunately, we haven't received such a customized script from customers previously. On the other hand, I would be happy to share if I receive anything like that.

Wish you a great day,

Best regards,


author: Emirhan
body: Hey Sam,

Thank you for contacting Opsgenie!

I might have misunderstood your question, but please correct me if I'm wrong. What does ITASKS stand for? Is it Category, State, or Domain? If you can elaborate this I might be able to provide better solution on your question!

According to my understanding, you would like to trigger an alert when for example "Category equals ITASK", or "State equals to ITASK", right?

For this one, you can simply add another filter to your Create Alert rule, under ServiceNow integration settings. Therefore, when incoming data matches with your Create Alert rule, alert will be created and forwarded to your team defined under your integration settings.

![Opsgenie_-_Integration.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/49827i7AA638F918C14D8F/image-size/large?v=v2&px=999 "Opsgenie_-_Integration.jpg")

Please let me know if this is not what you've been looking for, we would be happy to help you!

Best regards,

comments: author: Sam Naegle
body: ITASKs are actually created under an Incident and used to assign work to other teams while under the same incident. The have their own table in ServiceNow like Incidents. This allows you to send multiple teams action items under the same Incident. So if an outage was going on and you had tasks for multiple teams you can create an ITASK for each team.

So I need to basically get the Business Rule Opsgenie Create Alert to fire off of the ITASK table.

![ITASK.png](https://community.atlassian.com/t5/image/serverpage/image-id/49900iC05A596CF3C7E684/image-size/large?v=v2&px=999 "ITASK.png")

T


Tags: servicenow
Logstash - OpsGenie Integration
Asked by Keorapetse Naane:

Hi all  

I have configured logstash-opsgenie integration as per documentation at : <https://docs.opsgenie.com/docs/logstash-integration>  

after restarting logstash, I get the below   

<br />

\[2019-03-11T11:18:57,780\]\[WARN \]\[logstash.outputs.opsgenie\] No opsgenie action defined  
\[2019-03-11T11:18:57,780\]\[INFO \]\[logstash.outputs.opsgenie\] processing 2019-03-11T11:17:28.262Z host1 %{message}  
\[2019-03-11T11:18:57,780\]\[WARN \]\[logstash.outputs.opsgenie\] No opsgenie action defined  
\[2019-03-11T11:18:57,780\]\[INFO \]\[logstash.outputs.opsgenie\] processing 2019-03-11T11:17:16.941Z host1 %{message}  

This is my alert config under filter plugin

if \[message\] =\~ /.\*InfluxDB.\*/ {  
mutate{  
add_field =\> {  
"opsgenieAction" =\> "create"  
"alias" =\> "influxDB"  
"description" =\> "influx error messages"  
"tags" =\> "influxdb"  
}  
}  
}  

And the output :  

<br />

output {  
opsgenie {  
"apiKey" =\> "logstash_integration_api_key"  
}  
}

<br />

replaced logstash_integration_api_key with opsgenie key   

Am i missing something?   

<br />

I thought this(below) is defining an action, to create the alert.  

add_field =\> {  
"opsgenieAction" =\> "create"  
Please advise.


Answers:
author: Keorapetse Naane
body: So I filtered on the logstash side, i put an if condition on the output.

I tag all alerts and filter with that tag on the output. Works great.

We are still on a free version so the number of requests to the api are limited.

I will consider filtering on opsgenie once we purchase one of the paid plans.


author: Samir
body: Hi [@Keorapetse Naane](/t5/user/viewprofilepage/user-id/2845358) - my first instinct would be that it is not matching the filter you have set:

if \[message\] =\~ /.\*InfluxDB.\*/

so that's why it's not finding any action. Can you confirm whether this is the case or not?

comments: author: Samir
body: if you remove the filter, so it will match everything, do you run into the same error?


author: Keorapetse Naane
body: Hi

Thanks for the prompt response, when i remove the filter it tries to send all log events to ops genie.

I will try to put an if statement(based on a tag) on the opsgenie output, and tag the events i want sent to opsgenie.

I will let you know if it works.


author: Samir
body: You can filter on the Opsgenie side. In the advanced view of the integration. You can add filters in the "Create Alert" actions, so you can configure it to only create Opsgenie alerts when the filter is met.

This way you can have everything sent from Logstash to Opsgenie, and have the filtering occur on the Opsgenie side. Hopefully this helps.


author: Keorapetse Naane
body: It was throwing the error because it was trying to push all the log events to opsgenie.   

The filter(if event contains tag "opsgenie) i put in place on the logstash output plugin prevented that, only log events that are supposed to alert where pushed to opsgenie output instead.   

That is how I resolved the issue.


author: Samir
body: Great! Glad you got it resolved [@Keorapetse Naane](/t5/user/viewprofilepage/user-id/2845358)


Tags: logstash