youngmon/atlassian-qna huggingface dataset:
Suddenly no login possible to confluence
Asked by Bill Ling:

Hi,

we have a crazy problem with our Confluence.

Since yesterday morning we get only the message " Error at login - Try it again later" if we try to login with our names.

We use the Confluence 7.3.1 (yes, very old)

In the logs we can find this error message:

2024-01-15 15:21:11,105 ERROR \[http-nio-8090-exec-5 url: /wiki/dologin.action\] \[crowd.manager.application.ApplicationServiceGeneric\] authenticateUser Directory 'Crowd Server' is not functional during authentication of 'jannis.baer'. Skipped."

I do have no idea what the Crowd Server is :-(

Greetings,

Patrick


Answers:
author: Marc - Devoteam
body: Hi [@Bill Ling](/t5/user/viewprofilepage/user-id/5406378)

Welcome to the community.

Crow is an Atlassian product to maintain a user directory that can be used for multiple Atlassian products for using a single account in all the products.

It seems you are using this product, but that it's not functioning. Reach out to your IT department as this is an on-premise product and relay the issue you are experiencing to them.

They should be able to fix or reach the team who maintains your Atlassian products in your organisation


Tags: confluence-server

server
E-Mail notification for everyone after a guest invite in Confluence Space
Asked by Tri-Sang Vo:

Hi,

I have invited two guests using the guest invitation for a Confluence Space. Afterwards everyone in my organisation with the group Confluence got a notification.

How do I turn this off, so they dont see a E-Mail notification?

They have all access to all spaces, but only work in their certain spaces. Do I need to limit everyones access?

-Sang


Answers:
author: elizabeth_hotson
body: This seems like a global setting- is there a way to turn this off for everyone by default?


author: Nikola Perisic
body: Hello [@Tri-Sang Vo](/t5/user/viewprofilepage/user-id/5398088) ,

Welcome to the Atlassian community!

The reason why everyone is receiving this is the default settings for email notifications in Confluence. To change this, click on your avatar, then Settings.

Then you will see this:

![Screenshot 2024-01-16 at 10.35.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/300685i9E6286A06B69E2E4/image-size/large?v=v2&px=999 "Screenshot 2024-01-16 at 10.35.30.png")

Now are those users the space admins, if yes, they all will get the notifications when the guest joins the space.

I hope that this screenshot will determine which options you need and which you don't.

BR,

Nikola


Tags: cloud

confluence-cloud
Dispaly Power BI Dashboard in Confluence
Asked by Zhouqiong Mo:

Hello Everyone,

I am looking for a way to embed(display) my Power BI **Dashboard** in Confluence. I know we could embed Power BI report on Confluence, but I only want to display my **Power BI Dashboard**and I cannot find any way to do it.

Many thanks in advance,

Joan


Answers:
author: Nikola Perisic
body: Hello [@Zhouqiong Mo](/t5/user/viewprofilepage/user-id/5406325) ,

Welcome to the Atlassian community!

Please refer to this article right here which has the solution for your problem, where the dashboards were specifically mentioned:

<https://community.atlassian.com/t5/Confluence-Cloud-Admins/linking-Power-Bi-to-confluence/qaq-p/2389067>

BR,

Nikola

comments: author: Zhouqiong Mo
body: Hi Nikola,

Thanks for the refer, I also saw this Plugin in Confluence, but there is only for report, but not dashboard.

I am looking for embed dashboard in Confluence.

Best wishes,

Joan


author: Nikola Perisic
body: Hi [@Zhouqiong Mo](/t5/user/viewprofilepage/user-id/5406325) ,

I've also found this one: <https://community.atlassian.com/t5/Confluence-questions/Can-Power-BI-content-be-embedded-into-Confluence/qaq-p/702024>

There is a reference of HTML Confluence Macro that you may try out.

BR,

Nikola


author: Zhouqiong Mo
body: Hi Perisic,

Thanks for the info. I would ask them first and see if it's possible.

Best wishes,

Joan


Tags: cloud

confluence-cloud

dashboard
Can we create a predefined list of labels in a dropdown approved and managed by space admins
Asked by Bhawna Bathla:

I am building a knowledge base in Confluence. For the same, I need to create a predefined list of labels which can be managed by space admin. Ideally, this list should appear as a dropdown when someone adds/edits labels. Is there a way to do that?


Answers:
author: Marc - Devoteam
body: Hi [@Bhawna Bathla](/t5/user/viewprofilepage/user-id/5370263)

Welcome to the community.

No this can't be done, as labels only become available in the system if they are set on a page.

Labels are open for all to you so anyone is able to addd a label to a page.


Tags: cloud

confluence-cloud
Source code download not possible anymore
Asked by m_herbst:

Dear Customer Support,

why can't i download the sourcecode of the server. Our version is still in license until mid february.

Sincerely  
Mathias Herbst


Answers:
author: Charlie Marriott
body: Hi [@m_herbst](/t5/user/viewprofilepage/user-id/3074509)

Thank you for your question. There have been some similar discussions [here](https://community.atlassian.com/t5/Data-Center-questions/Why-is-source-code-no-longer-available/qaq-p/2517488) in the Community, and [here](https://community.developer.atlassian.com/t/what-happened-to-the-source-downloads/75492/8)on our Developer Community.

The [source code download](https://my.atlassian.com/download/source/confluence) has temporarily been removed from the site. To access this you will need to contact [Atlassian support](https://www.atlassian.com/company/contact).

I hope that helps,

Charlie

comments: author: matherbst
body: Hi [@Charlie Marriott](/t5/user/viewprofilepage/user-id/616774)

thx for the fast answer, i will try that. Hopefully i get an answer. ;)

Mathias


author: Karl Steiner
body: Hi [@Charlie Marriott](/t5/user/viewprofilepage/user-id/616774)

Apologies for hijacking this topic, but as a starter license holder I cannot contact Atlassian Support. As my Server licenses are expiring on February 15, is there another way I can request the final source code downloads for my products?


author: matherbst
body: Hijackers welcome, ;)

I don' want to destroy your dreams, but i am writing to Atlassian since i started this topic. Our license is also expiring on the 15th of February, but i don't have an answer (or alternative link for download) until now.

Greetings  
Mathias


Tags: confluence-server

server
Cannot get rid of 2023 in my timeline
Asked by Nicole Bachus:

I cannot figure out why these two quarters in 2023 are on my timeline. I have nothing scheduled there and this project was not opened until well into 2024. I need more room on my timeline, and would love to get rid of these columns. Any ideas?![Screenshot 2024-07-02 170217.png](https://community.atlassian.com/t5/image/serverpage/image-id/333128iA426535C01458CBD/image-size/large?v=v2&px=999 "Screenshot 2024-07-02 170217.png")


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Nicole Bachus](/t5/user/viewprofilepage/user-id/5234384)

i would assume you have simply scrolled towards the left side of the timeline. I can access today (default) and +-12 months to either side. The time frame depends on view settings, but the default should always be to see the current date as orange line.

Do you see a horizontal scroll bar at the bottom?

comments: author: Nicole Bachus
body: I do, but I don't understand why I can't change the view dates to start in 2024 or even this quarter. I'm trying to show planned work through 2026 but because I can't get rid of the past, the future is cut off. I've looked everywhere in help and dug through settings but can't find a way to change that date range and hide the past (especially since there is nothing there - no data in that time period!)


Tags: cloud

jira-cloud
Couldn't create the child issue
Asked by Phyllis Lazarek:

I get an error . the pop up says We couldn't create the child issue

Job Title is Required.

Well this is the first step in adding a child issue, all you need at this screen is entering a name. No option to add a job title at this point.


Answers:
author: Trudy Claspill
body: Hello [@Phyllis Lazarek](/t5/user/viewprofilepage/user-id/5534623)

Welcome to the Atlassian community.

With what type of project are you working? Get that information from the Type column on the View All Projects page under the Projects menu.

This is probably being caused by a Validator in the issue creation process that is telling Jira to require an entry in the Job Title field. If it is not also popping open a Create Issue dialog to let you fill in that information, then the requirement is implemented by using a Validator only, rather than setting the Job Title field to be always required.

You are going to need to get help from your Jira Admins to resolve this, if you are not yourself a Jira Admin.


Tags: cloud

jira-cloud
Epic pane - how to undo marked as done
Asked by Preet:

I marked an epic as done from the epic pane within the backlog view. How can I undo this action so that it will appear in the pane on the left hand side again?


Answers:
author: Preet
body: Thank you. Resolved. I had to find an admin to make that field viewable/editable.


author: Jan-Hendrik Spieth
body: Hi and welcome [@pgadh](/t5/user/viewprofilepage/user-id/5534619) !

You have to edit the Epic status field.

You can do that via Bulk change. Or, you add that field to your screens.

Check out these instructions:

<https://community.atlassian.com/t5/Jira-questions/Re-How-can-I-bring-an-epic-back-in-the-backlog-view-afte/qaq-p/1132622/comment-id/637334#M637334>


author: Nicolas Grossi
body: [@pgadh](/t5/user/viewprofilepage/user-id/5534619) Welcome! You might check the workflow actions for that epic or maybe the board status for that epic.

This article might help you: <https://community.atlassian.com/t5/Jira-questions/How-do-you-remove-a-closed-JIRA-epic-for-the-list-of-Epic-links/qaq-p/2081911>

HTH

Nicolas


Tags: data-center

jira-data-center

jira-software
How do I modify my Create screen?
Asked by GlenellRosburg:

My Create screen doesn't match my View and Edit screens. I can't figure out how to navigate to update the fields in the Create screen. I don't want to change the order of the Edit and View screens.  

<br />

![Operations.png](/t5/image/serverpage/image-id/333111i0C71545799768E14/image-size/large?v=v2&px=999 "Operations.png")

In my View screen I don't have an Epic. In my Create screen I would like to remove the Epic and move the Description field to the top of the screen.  
![View.png](/t5/image/serverpage/image-id/333112iF437F5D86B2DF63B/image-size/large?v=v2&px=999 "View.png")

![Create.png](/t5/image/serverpage/image-id/333113iAD0D33438681DC69/image-size/large?v=v2&px=999 "Create.png")


Answers:
author: Nicolas Grossi
body: [@GlenellRosburg](/t5/user/viewprofilepage/user-id/4760526) Take a look here: <https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-type-screens/>

HTH

Nicolas

comments: author: GlenellRosburg
body: I *think* what I need to do is to create a new screen scheme and apply that theme only to the Edit screen. Is that correct?


author: Nicolas Grossi
body: [@GlenellRosburg](/t5/user/viewprofilepage/user-id/4760526) Did you tried indexing first ? The order of the fields is set on each "Screen". As i se you defined the same screen scheme for the 3 options: Create/Edit/View.

HTH

Nicolas


author: Shawn Doyle - ReleaseTEAM
body: You need to create a new screen and assign it to the create action.

Also, I'm going to move this to the Jira Questions forum for you.

comments: author: GlenellRosburg
body: Can you refer me to documentation on how I can assign a new screen to the create action?


author: Shawn Doyle - ReleaseTEAM
body: This should get you started

<https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/>


Tags: cloud
Do not change state without the Child closed
Asked by Nicolas Mayans:

Hello community, I hope you are doing well! I have a question regarding the closing of incidents. They asked me if it is possible that when you try to close a task, Father will prohibit it if it has unclosed daughter tasks. Greetings!


Answers:
author: Trudy Claspill
body: Hello [@Nicolas Mayans](/t5/user/viewprofilepage/user-id/3166013)

What is the issue type hierarchy that you are working with? The native issue type hierarchy in Jira is:

```
Epic
|-- standard level issue types (i.e. Story, Task, Bug)
    |-- subtask level issue types
```

Are you trying to prevent closure of an Epic, or closure of issue types at the "standard level"?

Also what is the Project Type of the project where you want to set this restriction? You can get that information from the Type column on the View All Projects page.

comments: author: Nicolas Mayans
body: Hi Trudy, I hope you're doing well. We have these types of hierarchies. Initiative, Epic, Task, Sub Task. And they want an Initiative to not be closed if the Epics are not closed.


author: Trudy Claspill
body: Hello Nicolas,

There is not a native Condition or Validator in workflows for what you want to do. There are a couple of options available to you.

1. You could add a custom field to Initiatives that keeps track of how many open Epics there are under the Initiative. You would have to use Automation Rules to update that field as the status of Epics was changed. Then you could add a Condition or Validator to the transition to Done for the Workflow used by Initiatives to allow the transition only when the field value is 0.

2. You could look into third party apps that add more functionality to Jira Workflows and through them find a method to add a Condition or Validator that would look at the status of the child Epics of the Initiative.


author: Nicolas Mayans
body: Thank you very much Trudy, the answer is very helpful.  
Greetings!


Tags: cloud

jira-cloud
Atlas, Data Residency, and our Current Agreement
Asked by Amelia Earhart:

I understand there's no current policy on data residency for Atlas (Cloud Free), so how do I know that issues in Jira that are linked to Goals in Atlas are not at risk of incurring a data residency breach?

The assumption can be made that we will ensure that no regulated data is stored in Atlas Goals


Answers:
author: Amelia Earhart
body: empty


Tags: atlas

cloud

jira-cloud
Can automation rule use smartValue with JQL that uses IN CLAUSE with the smartValue?
Asked by Joni Johnson:

We are creating an automation rule that loops through linked issues on a change request. We want to get all the fix version(s) associated with the first linked issue and transition the stories for those fix version(s) to closed AND release these fixVersion(s) then repeat for then next linked issue until all linked issues updated.

Is there a way with a smartValue and JQL to setup a fixVersion in ({{smartValue}})?


Answers:
author: Bill Sheboy
body: Hi [@Joni Johnson](/t5/user/viewprofilepage/user-id/3083958)

Yes, a smart value (containing a list of, or delimited, values) could be used to create a dynamic JQL statement to find issues. For example, to find the subtasks of an issue:

```
key IN ( {{issue.subtasks.key.join(", ")}} )
```

However you seem to be describing a scenario that would require both nested branching and sequential branch processing, and neither of those are possible with Jira automation rules.

I recommend you:

* outline the steps in your complete scenario,
* try to implement it, and
* if you run into specific challenges,
  * post images of your complete rule and the audit log details, and
  * explain what is not working as expected.

Those will provide context for the community to offer more specific suggestions.

Kind regards,  
Bill


Tags: cloud

jira-cloud
Is it possible to track subtask activity via a burndown chart?
Asked by Andrew Wilks:

We have an epic \> story \> subtask relationship - but struggling to get a burndown chart established for tracking subtasks.

Any ideas - apologies I'm fairly new to jira - BTW we are using jira server .

Regards \& thanks in advance.


Answers:
author: Trudy Claspill
body: Hello [@Andrew Wilks](/t5/user/viewprofilepage/user-id/5455355)

The native burndown charts don't track completion at the subtask level, rather only at the "standard issue level" (i.e. Story, Task).

The standard issue level issues are intended to be scoped to describe a unit of work that can be completed and delivered. If you need to break that down into smaller pieces that individually aren't deliverable then you would use subtasks. At the end of a sprint, a standard level issue would not be considered "complete" if any of its subtasks were not complete. It is through completion of standard level issues, with their subtasks, that you get the burndown effect for sprints.

comments: author: Andrew Wilks
body: Thanks Trudy - That is exactly what I have found when looking at the possibilities :)


author: Danut M _StonikByte_
body: Hi [@Andrew Wilks](/t5/user/viewprofilepage/user-id/5455355),

Jira's reports and gadgets do not track sub-tasks.

But this can be easily done by using the gadgets offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app.

The **Sprint Burndown Burnup Chart gadget**lets you display sprint burndown/burnup with sub-tasks.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333223i5684939D644CE42C/image-size/large?v=v2&px=999 "image.png")

The **Release Burndown Burnup Chart** gadget lets you display release burndown/burnup, corss-team/cross-project burndown/burnup or epic burndown/burnup and it can include the sub-tasks in the calculation.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333224iB2D04B07E6109B27/image-size/large?v=v2&px=999 "image.png")

See more example of these gadgets (along with many others offered by the same app, which support also sub-tasks) in this articles:

* <https://community.atlassian.com/t5/App-Central/8-gadgets-for-a-powerful-Scrum-dashboard-in-Jira/ba-p/1683063>
* <https://community.atlassian.com/t5/App-Central/How-to-track-scaled-agile-SAFe-projects-in-Jira-with-Great/ba-p/1929694>

You could start with **1-month free trial**. If you have questions, feel free to contact us at support@stonikbyte.com.

Hope this helps.

Danut


Tags: cloud

jira-cloud
Do I have to claim an account every time a new user joins the organization?
Asked by Danny Alva:

I'm trying to determine whether the claiming process is necessary every time I invite a new employee to our Jira organization, or if there's a direct method to set this as a default action.

I haven't found any documentation regarding this process.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Once the domain is verified, new accounts will be claimed automatically. <https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/>

![Screenshot 2024-07-03 at 10.29.51?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333187i08004AF0952EC2E6/image-size/large?v=v2&px=999 "Screenshot 2024-07-03 at 10.29.51?AM.png")


Tags: cloud

external-users

jira-cloud

managed-accounts

users
What would be a best free connector to use for automatically creating a JIRA ticket from Outlook?
Asked by charitha.r:

Hi Team,

I have a requirement to create a flow in Power automate to create dynamic JIRA tickets as and when we receive outlook emails with certain subject or from specific recipient.  
Which connector I need to use (need free connector) for this process.  

Also, any supporting documents would be appreciated.

Thanks in advance.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: There are a few, have you seen this thread from last year, there are a few suggestions.

<https://community.atlassian.com/t5/Jira-questions/Create-JIRA-ticket-with-MS-power-automate-from-filling-a-MS-form/qaq-p/2272298>


Tags: cloud

jira-cloud
Combined Automation Rule - Due Date and Soon to be due Date
Asked by dlphi:

Hi,

Please help to combine two automation rules in a single rule. I can create these rules separately, but not sure how to do it together.

Rule 1 - Sends weekly email reminders to the issue owner if their issue's due date has expired.

Rule 2 - Sends weekly email reminders to the issue owner if their issue will expire in 30 days .

So in the output, we will have an HTML email with that says

Your Expired issues

Issue 1, how many days ago expired

Your soon to be expired Issues

Issue 2, Expires in 30 days.

Thanks.


Answers:
author: Bill Sheboy
body: Hi [@dlphi](/t5/user/viewprofilepage/user-id/5534426) -- Welcome to the Atlassian Community!

If you already have these two rules written, you may mine their contents to create your new, single rule.

If not, this outline of a rule may help:

* trigger: [scheduled](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Scheduled) weekly with no JQL
* action: [lookup issues](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues) with JQL, to identify any issues with owners / assignees that will meet either of your criteria
* [advanced branch](https://support.atlassian.com/cloud-automation/docs/jira-automation-branches/#Advanced-branching): branch over the [distinct](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#list.distinct) owners / assignees
  * action: lookup issues with JQL to find the *expired issues* for the branched to assignee
  * action: [create lookup table](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table), storing the result of the lookup issues
  * action: lookup issues with JQL to find the *soon to be expired issues* for the branched to assignee
  * action: send email
    * using both the lookup table and lookup issues results, create your message

Kind regards,  
Bill


author: Shawn Doyle - ReleaseTEAM
body: You could wrap these in IF THEN conditions or use branches.


Tags: cloud

jira-cloud