youngmon/atlassian-qna huggingface dataset:
How can I download the information I collected from a form inserted in an incident?
Asked by Iv?n D?az Leyton:

```
I need to be able to download the information that I have in each incident, which within the format is inserted a form.
```

![Captura de pantalla 2024-05-23 163513.png](https://community.atlassian.com/t5/image/serverpage/image-id/325725iF547E9E7D921BDAD/image-size/large?v=v2&px=999 "Captura de pantalla 2024-05-23 163513.png")![Captura de pantalla 2024-05-23 163548.png](https://community.atlassian.com/t5/image/serverpage/image-id/325726iF7437492D93CC671/image-size/large?v=v2&px=999 "Captura de pantalla 2024-05-23 163548.png")


Answers:
author: John Funk
body: Buen d?a Iv?n,

You should be able to create a filter and include those columns in the filter. Then you can export to CSV.


Tags: cloud

jira-service-management

jira-service-management-cloud
Sprint and Story Point in JSM?
Asked by Guy Renko:

Long time Kanban user. JSM admin for a little over a year.

Recently set up a software project in Jira Software and watched a whole bunch of agile videos and kind of love Scrum, Sprints, Story Points.

I've been scoring service requests for years, but Sprints are a whole new level of transparency, especially since we have to plan on-site visit to 20+ locations.

I know Jira Software and Jira Work Management are merging in to one platform shortly but anything in Jira Service Managment that could work a bit like Scrum and show point totals and burndowns?


Answers:
author: Mikael Sandberg
body: It can be done, but you have to use a Jira Software project in order to do it. Our team is doing it for Tier III and Tier IV in order to plan internal projects. The filter for the board is bringing in requests from the JSM project if anyone from Tier III or Tier IVis assigned to it.

comments: author: Guy Renko
body: That's what I was thinking. Backbone or Exalate to sync issues with a software project.

Is that what you guys are doing?

It's kind of hard to plan while in limbo with JS and JWM are rolling into one.


Tags: cloud

jira-service-management

jira-service-management-cloud
Summary Contains Automation
Asked by Josh Goedert:

Hello,

I am trying to set up an automation where if a task is created that contains "New Termination Request" in the summary, it will then create 5 subtasks for our WFM to handle. Now, I should preface this by saying that the task is created by another automation, but would not think that would matter. ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/325701i9676A66FD51366BC/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mikael Sandberg
body: Since you mentioned that the task is created by another automation, make sure to go to Rule details and check "Allow rule trigger"

![Rule trigger.png](https://community.atlassian.com/t5/image/serverpage/image-id/325711iD456CF4E2536D9E6/image-size/large?v=v2&px=999 "Rule trigger.png")

comments: author: Josh Goedert
body: Thank you! I forgot to let you know this worked. Thanks again.


Tags: automation

cloud

jira-service-management

jira-service-management-cloud
Prior CSV import errors won't clear when trying to import a different file
Asked by Eric Cole:

Hello,

I am trying to do a CSV import to bring Epics, Stories and Subtasks in to a brand new project. There are no issues in the project yet. I did a validation and got some errors. So I created a new file with just one epic, story and task to test my configuration. Now when I try to validate it still shows the prior errors, even though none of that is on my second import file. How do I clear out the previous errors so I can try again?

Thank you


Answers:
author: John Funk
body: Hi Eric - Welcome to the Atlassian Community!

This sounds like maybe a caching issue with the browser. Maybe try it with Incognito mode.


Tags: cloud

csv-import

jira-service-management

jira-service-management-cloud
Bug: webp files return content-type: text/plain
Asked by Patrick Melo:

I tried entering a bug but was redirected here. Here is the method of reproduction

1. Run \`curl --head <https://patrickmelo.bitbucket.io/docs/assets/index/mediawiki.webp>\`

2. Notice that the content type line reads \`content-type: text/plain; charset=utf-8\`. I expect the line to read \`content-type: image/webp; charset=utf-8\`.

It looks like support for webp files was added with BSERV-8926 but perhaps there's more work to be done.

<https://jira.atlassian.com/browse/BSERV-8926>


Answers:
author: Theodora Boudale
body: Hi Patrick,

Thank you for reaching out. I went ahead and created a bug report about this issue:

* <https://jira.atlassian.com/browse/BCLOUD-22900>

Our development team will post an update on that issue when this is fixed. Please note though that we don't provide ETAs and bug fixing is implemented as per our policy [here](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html).

You can add yourself as a watcher (by selecting **Start watching this issue** in the bug report) if you'd like to get notified via email on any updates. You can also select **This affects my team** to indicate you are affected by this issue.

In case you ever search our issue tracker for a bug or feature request, please keep in mind that tickets in the BSERV project are for Bitbucket Server/Data Center. The project for Bitbucket Cloud is BCLOUD.

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
i dont know why my pipeline is running for two branches
Asked by Siddhant Pandey:

when some is pushing there changes in one branch and doing a pull request in another branch it is running for both branches but i have already set branches to master.   
![4.png](/t5/image/serverpage/image-id/281453iCB39E7A75E54A272/image-size/large?v=v2&px=999 "4.png")  
can someone tell me how can i stop this to happen again in my pipeline.


Answers:
author: Saxea _Flowie_
body: Hi [@Siddhant Pandey](/t5/user/viewprofilepage/user-id/5236498)Can you share the relevant parts of your bitbucket-pipelines.yml configuration?

comments: author: Siddhant Pandey
body: image: node:16

pipelines:  
branches:  
master:  
- step:  
name: Building the app  
script:  
- npm install --force  
- CI=false npm run build  
artifacts:  
- build/\*\*  
- step:  
name: Deploying the app  
deployment: Production  
script:  
- pipe: atlassian/rsync-deploy:0.9.0  
variables:  
USER: $DEPLOY_USER  
SERVER: $DEPLOY_SERVER  
REMOTE_PATH: $REMOTE_PATH  
LOCAL_PATH: '.'  
after-script:  
- ssh $DEPLOY_USER@$DEPLOY_SERVER "cd $REMOTE_PATH \&\& pm2 restart react-frontend" # Replace 'your-app-name' with the actual name of your PM2 process  
![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/281655iA7FE913DD2D8633C/image-size/large?v=v2&px=999 "1.png")  
here is my bitbucekt-pipeline.yml fle


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
my pipeline is giving me error of invalid bibucket-pipeline when i am checking it on validator
Asked by Siddhant Pandey:

image: python:3.10

pipelines:  
default:  
- step:  
name: Setup Virtual Environment  
script:  
- ./setup_venv.sh  
caches:  
- venv  
- step:  
name: Building  
script:  
- source venv/bin/activate # Activate the virtual environment  
- pip install -r requirements.txt  
- step:  
name: Deploying the app  
deployment: Production  
script:  
- pipe: atlassian/rsync-deploy:0.9.0  
variables:  
USER: $DEPLOY_USER  
SERVER: $DEPLOY_SERVER  
REMOTE_PATH: $REMOTE_PATH  
LOCAL_PATH: '.'  
- ssh $DEPLOY_USER@$DEPLOY_SERVER "cd $REMOTE_PATH \&\& pm2 restart 8"  

![1.png](/t5/image/serverpage/image-id/281446i66BAE715C1396FB4/image-size/large?v=v2&px=999 "1.png")  
i am getting this error can someone suggest me changes. i need it urgently


Answers:
author: Saxea _Flowie_
body: [@Siddhant Pandey](/t5/user/viewprofilepage/user-id/5236498) venv is not a pre-defined cache, so you need to define a custom cache. e.g.:

definitions:  
caches:  
venv: .venv # or your actual dir

You can see the documentation about custom caches [here](https://support.atlassian.com/bitbucket-cloud/docs/cache-dependencies/).


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
Disable Public Repositories
Asked by Michele Bazzani:

G'Day Atlassians!  

As I said, we want to be able to disable the ability to create a public repository. However, we are not on the server version, and all I can find is instructions to do it with the server.  

Any ideas beyond consistent monitoring? Also is there a way to get BitBucket to notify me every time a repository is created?  

Thanks in Advance!  
-M


Answers:
author: Theodora Boudale
body: Hi Michele!

I'm afraid that there is no option to disable public repos at the moment or get a notification when a repo is created.

What you can do is ensure that all projects of the workspace are set to private (from **Project settings** \> **Project details**). When someone creates a repo under a private project, the option to make the repo public is disabled.

You can also enable the option **Keep this workspace private** from **Workspace settings**. This way, if someone visits your workspace URL, they will see a "Resource not found" message. If by any chance there is a public repo (in a public project) and someone has the repo URL, they could still access the repo. However, keeping the workspace private, prevents someone from seeing a list with any public repos when they access the workspace URL.

We have a feature request for the ability to disable public repos on the workspace level:

* <https://jira.atlassian.com/browse/BCLOUD-15488>

You can add your vote to this request to express your interest and add yourself as a watcher if you'd like to get notified via email on updates.

We also have a feature request for getting a notification when a repo is created:

* <https://jira.atlassian.com/browse/BCLOUD-13941>

The request has been closed because of inactivity. However, you can add your feedback there, as our product managers continue to monitor even closed requests.

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora

comments: author: Michele Bazzani
body: Hi Theodora,

I have voted for the disable ticket and I see that the notification ticket is closed but I have left a comment on it.

I appreciate your help here!  

Thanks!

-M


Tags: bitbucket-cloud

cloud
how to backup all bitbucket code external l source
Asked by amruth_kumar:

please give me soulution how to backup bitbucket code to external source


Answers:
author: Theodora Boudale
body: Hi [@amruth_kumar](/t5/user/viewprofilepage/user-id/5288612) and welcome to the community!

There are two Bitbucket apps in the Marketplace that offer backup solutions:

* [https://marketplace.atlassian.com/search?hosting=cloud\&product=bitbucket\&query=backup](https://marketplace.atlassian.com/search?hosting=cloud&product=bitbucket&query=backup)

One of them is the one Daria mentioned.

If you don't want to use an app, you could write a script that takes a mirror clone of each repo on one of your servers and then periodically update the mirror clone. Here is some info about mirror clones from the Git documentation:

* <https://git-scm.com/docs/git-clone#Documentation/git-clone.txt---mirror>

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


author: Daria Kulikova
body: Hi [@amruth_kumar](/t5/user/viewprofilepage/user-id/5288612) ,

I'm representing GitProtect.io, a backup \& Disaster Recovery software for Bitbucket and Bitbucket DC.

You may take a look at our solution, as it can meet your requirements: GitProtect is a muity-storage system that permits you back up your data locallyl / in the cloud (any S3 compatile one).

Also, you can assign your own storage, or as many storage instances you need (e.g. to meet the 3-2-1 backup rule). Moreover, when you set a backup plan with GitProtect, you always get a free GitPotect cloud storage.

You can try our solution here: <https://gitprotect.io/sign-up.html>


Tags: bitbucket-cloud

cloud
Bitbucket API to Enable "Jira issue commit checker" In Project/REpo Settings
Asked by tolga:

Hi,

I want to enable the "Jira issue commit checker" value as "Must contain a Jira issue key" option in bitbucket project or repository. I can do it by GUI. But I need an API to do that action.

I am using Bitbucket version as v8.9.1 currently. In the latest REST API documentation I didn't find that kind of information.

Can you help for that? Thank you :)


Answers:
author: Jonathan
body: From my findings you can use this:

PUT on:

[https://your.git.org/rest/jira-commit-checker/latest/projects/PROJECTKEY/repos/REPOSITORYKEY](https://your.git.org/rest/jira-commit-checker/latest/projects/PROJECTKEY/repos/REPOSITORYKEY?avatarSize=48)

Payload:  
{  
"hookState": "REGEX_MATCHING",  
"exemptPushers": \[\],  
"exemptCommitMessages": \[\],  
"ignoreMergeCommits": true  
}


Tags: bitbucket-server

server
Not receiving confirmation email to enable 2FA
Asked by Elias Vasylenko:

Similar to this question: <https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-email-to-complete-2FA-for-BitBucket/qaq-p/1763663>

I follow the process to enable 2FA, and get the following message:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/153708i5E38D54D5A43C65B/image-size/large?v=v2&px=999 "image.png")  
... but the email never reaches my inbox. I don't know if the problem is on your end, or mine, but it's not hitting my junk either.


Answers:
author: Theodora Boudale
body: Hi Elias and welcome to the community!

I see that your Bitbucket Cloud account has 2FA enabled, so I assume you received the email?

I checked our email logs for your email address and I can see that all emails we have sent over the last few days were successfully delivered to your company's mail server. So, your email address is not in any of our suppression lists. It sounds like there might have been a delay with the 2FA email.

Please feel free to reach out if you need anything further!

Kind regards,  
Theodora


author: Hector Menchaca
body: Hello [@Elias Vasylenko](/t5/user/viewprofilepage/user-id/5319646) ,

Welcome to the Atlassian Community!

Can you please create a ticket using: <https://support.atlassian.com/contact/>

We would be able to help you on our end.

Regards,

Hector


Tags: bitbucket-cloud

cloud
Bitbucket pipes for Helm Charts deployments
Asked by tope awolowo:

**Hello communinity!**

**I am new to Bitbucket pipes for Bitbucket pipelines deployment of helm charts to EKS.**

**I want to use Bitbucket pipes.**

**My helm charts has folders for addons having aws-load-balancer-controller, external-dns, and loki.**

**It also has other folders for helmcharts application-sets and clusters-boosrap.**

<br />

**I do want to know is there any suitable existing Bitbucket Pipes for helm charts deployments using Bitbucket pipelines**


Answers:
author: Yves Vogl
body: I created a pipe for this some years ago. I tried to contribute it to Atlassian but they did not accept contributions from individuals.

Maybe you want to give it a try:

<https://github.com/yves-vogl/aws-eks-helm-deploy>


author: Patrik S
body: Hello [@tope awolowo](/t5/user/viewprofilepage/user-id/5319496) and welcome to the Community!

The only currently available Helm deploy pipe is for Azure Kubernetes service, as you can check below :

* [atlassian/azure-aks-helm-deploy](https://bitbucket.org/product/features/pipelines/integrations?search=helm&p=atlassian/azure-aks-helm-deploy) A pipe that uses a [Helm](https://helm.sh/) to interact with a Kubernetes cluster running on [Azure Kubernetes Service](https://docs.microsoft.com/en-us/azure/aks)

Unfortunately, there's currently no equivalent version for Helm deployment on AWS EKS. If you are looking for EKS deployment, you might want to check [atlassian/aws-eks-kubectl-run](https://bitbucket.org/bitbucket/product/features/pipelines/integrations?search=eks&p=atlassian/aws-eks-kubectl-run) as well, as it might be applicable to your use case.

However, if your requirement is to leverage Helm with EKS, you can either [Write your own pipe for Bitbucket Pipelines](https://support.atlassian.com/bitbucket-cloud/docs/write-a-pipe-for-bitbucket-pipelines/), or I can create a feature request for our development team to implement a pipe that supports that deployment. Let me know if you would like me to create that feature request for you :)

Thank you, [@tope awolowo](/t5/user/viewprofilepage/user-id/5319496) !

Patrik S

comments: author: steven
body: Hi [@Patrik S](/t5/user/viewprofilepage/user-id/4603309) ,  

This pipeline will be very useful. Can you help to create the request feature for this one?  
Thank you


author: Patrik S
body: Hey [@steven](/t5/user/viewprofilepage/user-id/4757637) ,

I went ahead and raised the feature request :

* <https://jira.atlassian.com/browse/BCLOUD-22957>

Feel free to add your **Vote** there and mark yourself as a watcher to be notified of any updates on that ticket.

Thank you!

Patrik S


Tags: aws

bitbucket-cloud

bitbucket-pipelines

cloud

kubernetes
Atlassian Access - BitBucket Users
Asked by Drishti Maharaj:

Hi,

I am hoping someone can assist me in possibly solving this issue?

We have a certain number of users who have signed up for Product Access on application such as BitBucket and Trello, which is unfortunately adding to our Atlassian Access and thus increasing our user count. We only have 100 Atlassian Access on our instance.

I had reached out to Atlassian if we are able to remove their Product Access from the Admin side, and it was indicated that cannot be done from the Admin side and the user needs to do it themselves.

<br />

We then have reached out to the users to remove their access to these Products, however we seem to be having an issue with BitBucket as it seems to be the free plan they have signed up to.

How we can get the users to de-register from BitBucket on their work email address on the free plan? And then not count towards our Atlassian Access?

Thanks.


Answers:
author: Patrik S
body: Hello [@Drishti Maharaj](/t5/user/viewprofilepage/user-id/4311470) and thank you for reaching out to the Community!

The users can delete any Bitbucket workspace they have Administrator permission (including their personal workspaces) by following the below instructions :

1. Find the workspaces you have access to by clicking on your avatar and selecting "**All workspaces**", then pick the one you wish to delete.
2. Click on the **gear icon** on the top right corner and then click on "**Workspace Settings**" option to access the workspace settings;
3. On the new page that shows up, click on the "Delete workspace" button.![](https://confluence.atlassian.com/bbkb/files/1216583972/1217202661/1/1679031048150/Screenshot+2022-12-13+at+12.54.10+PM.png)
4. There will be two **warning messages** to prevent accidental workspace deletion. Select the **Delete** button to proceed.

Once the workspaces are deleted, it should stop counting against the Access license.

Hope that helps! Let me know in case you have any questions.

Thank you, [@Drishti Maharaj](/t5/user/viewprofilepage/user-id/4311470) !

Patrik S


author: Antonio ?Cheech? Perez
body: #### Hi {#toc-hId-265386340}


Tags: bitbucket-cloud

cloud
bitbucket only displays a white screen/blank screen when opening the repository, etc
Asked by Muhammad Farid Zia:

Today, when I want open my bitbucket repository(to check pull request, etc) the screen show blank screen/white screen, and when i check console, it show error:

```
GET https://d301sr5gafysq2.cloudfront.net/frontbucket/assets/present/4c07c5da31ba624f07f2a1c4c47d3cce779030ee/vendor.bb4e7dc5.css net::ERR_CONNECTION_RESET
bitbucket.org/:104 GET https://d301sr5gafysq2.cloudfront.net/frontbucket/assets/present/4c07c5da31ba624f07f2a1c4c47d3cce779030ee/ajs.0ac6a7b0.js net::ERR_CONNECTION_RESET
bitbucket.org/:106 GET https://d301sr5gafysq2.cloudfront.net/frontbucket/assets/present/4c07c5da31ba624f07f2a1c4c47d3cce779030ee/app.2563aba4.js net::ERR_CONNECTION_RESET
bitbucket.org/:109 GET https://d301sr5gafysq2.cloudfront.net/frontbucket/assets/present/4c07c5da31ba624f07f2a1c4c47d3cce779030ee/performance-timing.ec6484f2.js net::ERR_CONNECTION_RESET?
```

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/281366i6A506C81BBDF4A3B/image-size/large?v=v2&px=999 "image.png")

I was clear my cache, test open it on Firefox, Safari and Chrome, but gives the same result and error.


Answers:
author: Mark C
body: Hi [@Muhammad Farid Zia](/t5/user/viewprofilepage/user-id/5319378),

Welcome to the community.

There seems to be some ISP network-wide happened when this question was asked as other customers reported that it got resolved after some time.  
If you're still getting the error message while opening Bitbucket Cloud repositories, you could try to connect to a VPN first.

Let me know how it goes.

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
is bitbucket git ssh down?
Asked by Mike Vaysman:

what was connecting before is no longer connecting is ssh git down?


Answers:
author: Theodora Boudale
body: Hi Mike and welcome to the community!

We haven't had an outage affecting SSH in the last few days.

What operation is failing for you? Is it a clone, a pull, a push, or all of them?

Can you run the same command with the following variable (replace \<git command\> with the actual command):

```
GIT_SSH_COMMAND="ssh -vvv" <git command>
```

and post the output here? This may give us some indication of what the problem is.

Kind regards,  
Theodora


author: Felix Linh
body: Hi [@Mike Vaysman](/t5/user/viewprofilepage/user-id/5319210) nice to meet you and I am very excited to suggest my opinion.  

Please follow below steps:

Regarding SSH, you can try the following steps:  
1. Verify that the SSH service is running on the server you are trying to connect to. 2. Confirm that you have the correct SSH credentials (username and password or SSH key) and that they haven't changed. 3. Check if there are any firewall or network rules that may be blocking the SSH connection.  

As for Git, you can perform the following checks:  
1. Confirm that the Git repository you are trying to access is accessible and available. 2. Verify that you have the correct Git remote URL for the repository. 3. Ensure that your Git credentials (username and password or SSH key) are correctly configured. 4. Check for any network or firewall restrictions that might be blocking Git connections.

I hope this helps, even if it's only small thing.

Thank you,

Felix M.


Tags: bitbucket-cloud

cloud
How to change an "outdated" comment to be not "outdated"?
Asked by James Pragit:

BitBucket automatically marks comments as "outdated" after a related line is changed in a subsequent commit even if the issue wasn't actually resolved.   

Is there a way to mark an "outdated" comment to be not "outdated"?


Answers:
author: Theodora Boudale
body: Hi James,

I'm afraid that there is no way to make an "outdated" comment not be "outdated".

We have a feature request for the ability to customize when comments are marked as outdated:

* <https://jira.atlassian.com/browse/BCLOUD-21461>

The feature request has been closed as it's not likely to be worked on in the near future. However, if you'd be interested in that, I would encourage you to add a comment to express your interest, as product managers continue to monitor even closed requests.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud