youngmon/atlassian-qna huggingface dataset:
Deleting a Trello board
Asked by Avalon Hernandez:

Hi,

The board we have a board that needs to be deleted but the creator of the board has since left our company and deleted her Trello account.   
Can we please have this board deleted?

Thank you,


Answers:
author: Brant Schroeder
body: [@Avalon Hernandez](/t5/user/viewprofilepage/user-id/4968116) Welcome to the Atlassian community

Who is your Trello Admin? Your Trello Admin should be able to delete the board. <https://support.atlassian.com/trello/docs/deleting-a-board/>

If for some reason they are not able to you can always contact support and they will be able to help you. [https://trello.com/en/contact](https://trello.com/en/contact#/)
Updated my email and all my boards are gone
Asked by Davida Smyth:

Hey All,

I just changed my email in Atlassian to my new academic address and now I can't see any of my boards. When I try to log in with my old address - it says account not found. This is a disaster - Help!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This doesn't sound like you changed the email address on your existing Atlassian account, it sounds like you got a new one, that can't log into your Trello workspace.
How can I change my custom powerup output location?
Asked by Adam Streich:

Hello,

I have created a Trello powerup that parses and outputs specific information from a csv file. The power up currently works by opening an html popup where the javascript runs from. The output is currently displayed in the Trello popup window (html popup) and I was wondering if there is a way to have the powerup output from my code directly to the description box. Any ideas?


Answers:
author: Alex W
body: Hey [@Adam Streich](/t5/user/viewprofilepage/user-id/4968100) - I recommend asking this one over in the Developer Community: <https://community.developer.atlassian.com/>
Force addin Trello to Outlook
Asked by Andrea Marchisio:

Hello,

I tried to deploy Trello integration into my Outlook 365 but it doesn't works.

is there any way to force addin into Outlook without 365?

Many thanks

Andrea


Answers:
author: Alex W
body: Hey [@Andrea Marchisio](/t5/user/viewprofilepage/user-id/4968014) - because Microsoft has built and is maintaining the Outlook add-in, they're the best team to reach out to for problems with installing and using the add-in. You can reach them here: trelloaddin@service.microsoft.com

comments: author: Andrea Marchisio
body: Many thanks Alex, I just wrote to Microsoft.

Andrea
Exporting workspace table
Asked by Anna Love:

I would like to export a Workspace table of all of my boards. Can somebody help me?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Anna Love](/t5/user/viewprofilepage/user-id/4968020) ! Welcome to the community :) are you able to expand a bit around the need for exporting all boards? What sort of format does it need to be in? It is possible to export workspace-level data as outlined [here](https://support.atlassian.com/trello/docs/exporting-data-from-trello/) (under "Export all boards within a workspace") - note this is a premium feature.  

If you're looking to create a consolidated view of many boards in a tabular format, and then export this as a csv or excel file, I believe you'll need to use a Power-Up for this like [Blue Cat Reports](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat) or [Unito](https://trello.com/power-ups/595e989fa8f137d2af456fd4).

comments: author: Anna Love
body: Yes- that is the goal. I need a "global" view of many boards consolidated into a single Excel. I will look into the power-ups.


author: Silvia
body: Hi [@Anna Love](/t5/user/viewprofilepage/user-id/4968020) ,

Welcome! We've gathered tools and add-ons will help you export your data from Trello in this article <https://www.bluecatreports.com/trello-reporting/exporting-trello-data/>. You might have to stitch data from each board or make use of the API option from the article.


author: Anna Love
body: I would like to export them to Excel as a .csv file or something similar. I have a premium account. My tabular view offers 4 options: Boards, Workspace Table, Settings, and Members. I do not see an "Export" option unless I am within individual boards.

comments: author: Hannah Humbert - Simpla Workflows
body: [@Anna Love](/t5/user/viewprofilepage/user-id/4968020) do you see the export option in your workspace settings?  

![Export tab with the option to create one under a workspace in Trello](https://images.ctfassets.net/zsv3d0ugroxu/2Dyw7kuLV3ivSjXYrPiB5b/e75131e4c0927124a6ae4dbaa18f61f4/screen_WorkspaceOptionsExport)  

This will create individual CSV files for each board.
I need to add two new team members to our Trello account.I cant figure out how to do this?
Asked by Wendy Papadakis:

hi I am needing to add two new members to our current account with Trello ASAP. How do I add them? I see under my name add another account but not sure if that is correct? We would all be on the same team. Currently there are 2 of us.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Wendy Papadakis](/t5/user/viewprofilepage/user-id/4967975) ! Welcome to the community :) have you tried following the instructions outlined in this guide? <https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>
Trello Referrals
Asked by Karly Solecki:

Hi Team!

I absolutely love Trello and i'm so happy to be here!

So far it has taken my production company to the next level and everyone is loving it!

I had a quick question and I figured i'd ask here first..

I refer tons of people to this platform because sometimes we have 30 team members on this shoot that needs access... It says i've received a ton of referrals using my link but I was wondering how I can redeem the upgrade to gold like it mentions?

any help would be appreciated before I contact support

Thank you!


Answers:
author: Vishaal S
body: Hi Karly,

Welcome to Trello Community!

Awesome to hear you want to share Trello with a group of friends and colleagues! Sadly, Trello currently doesn't offer referral rewards, but that could certainly change in the future.

For a bit of history, Trello previously gave credits towards Gold, our individual subscription plan, for each unique referral, up to 12 total. We [announced in August'21](https://blog.trello.com/revamped-pricing-and-power-up-news) that we're sunsetting Trello Gold, and it's no longer possible to receive or redeem these Gold credits. The good news, however, is that almost all features of Gold have been bumped down and made available to all free accounts. This means that custom board backgrounds, premium stickers and emoji, and increased Butler quota are now available at no extra cost.

Beyond that, we've also enabled unlimited Power-Ups for everyone, so you're getting even more than Gold offered! Keep in mind, that Power-Ups that connect to third-party services (like Salesforce), or are built by third-party companies (like Unito) may still charge their own subscription fees, but you're no longer limited by Trello as to how many Power-Ups you can turn on.

Cheers,   
Vishaal S \| The Trello Team
Copy and Append field values in Jira from one project to another
Asked by Anuradha Yadav:

Hi Team,

We are transforming Large solution level project from source to target.

Source- DEB

Target- FISOL

In below snip we have been given the attribute or filed mapping:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/202046i7914185FA320209C/image-size/large?v=v2&px=999 "image.png")

could you please help me with ideas how can I quickly do it?

Also how to append value from one field to another in target fields?

This is on urgent basis and I am not so good at scripts though

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/202048iD93EAFDFC08DB062/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Anuradha Yadav](/t5/user/viewprofilepage/user-id/4769376) ! Just a heads up that you've posted this in the Trello community. There are some Jira experts here, but you might get a quicker response posting in the right place: <https://community.atlassian.com/t5/Jira/ct-p/jira>

comments: author: Anuradha Yadav
body: ah..thanks for that! I will re-post in the right place.


Tags: jira

migration

transformation
Enter + sub lists
Asked by Erwin van Holten:

In the Android app, isn't there another way to enter a text or list-item besides using the check mark at the upper right corner? This is a lot of hasstle constantly having to go there.

And how can i put items on a sublevel within a checklist? This is so fundamental it seems ridiculous it is not available.


Answers:
author: Theodoro Reato
body: Hi Erwin,

I didn't get how you are adding with the mark at the upper right corner, but if you copy a list and past it in the first item of a checklist, it'll divide the items for you (you'll see all the data inside the first item, but after submit it will separate).

Unfortunately, right now, you cannot create a sublevel within a checklist. I can't guarantee it'll be implemented, but I'll be happy to pass your thoughts on to the product team to take into consideration!
The problem with Trello is not resolved. When I drag/drop/attpdf picture is scues & zooms into the
Asked by Kathleen Maddux:

somehow when a pdf pic is dragged/dropped into a trello card it changes the view. It scues \& zooms in to the pic. On Monday this was working but when you fixed your other problem it not only changed attaching pics from Tues 6/14 but also changed successful attachments from 6/13.


Answers:
author: Theodoro Reato
body: Hey Kathleen,

I didn't quite understand your case, could you attach some pictures? You can [open a ticket](http://www.trello.com/login) to prevent others from seeing your data.
Math operations in Trello Automation
Asked by Jesse Lopes:

Is it possible to use math operations in Trello rules?

For example I want to select the Nth item in a list randomly so I perform some math on the current time of day to generate a not so random number. There is a topic referencing the Nth checklist but not Nth checklist item so it is unclear if the same logic would apply.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Jesse Lopes](/t5/user/viewprofilepage/user-id/4967947) ! Welcome to the community :) it is possible to create calculations with butler and custom fields (see [here](https://support.atlassian.com/trello/docs/working-with-custom-fields/#custom-field-arithmetic) under "Custom field arithmetic"). Are you able to explain a bit more how you see the calculation working?

comments: author: Jesse Lopes
body: Suppose I have a list of items numbered from 1 to N. It is possible to select the specific checklist item by "#) {\*}". I don't expect for a function like rand() to be present and it hasn't shown to work in fields I have tested so far. So to generate a random integer I could instead use the current {yeardaynumber} and some math with either the modulus, ceiling, floor or truncate math functions. Further to this it is not clear in what format or fields an arithmetic expression is handled as math rather than plain text beside the custom field example.


author: Hannah Humbert - Simpla Workflows
body: I believe you can use number and date custom fields in your custom field equations. So yeah, if you're looking at using a random number in your calculation, you could use a variable such as the one you mentioned, or take the checklist item name value and add it to the custom field. I'm not sure how the latter would work in terms of selecting a random checklist item or what the trigger would be in this case.


author: Jesse Lopes
body: Is it not possible to do arithmetic expressions outside of a custom field operation? I have tried a few arrangements of the curly braces around or next to math operations and have not yet yielded a value. Are you implying the values would have to be stored or set into a custom field in order to perform any math operations?


author: Hannah Humbert - Simpla Workflows
body: AFAIK, butler can only do calculations with custom fields, so yes, you would need the values to be held within custom fields in order to create a calculation.


author: Jesse Lopes
body: Thank you for your insight. It seems the automation route I was seeking is too complex for the Butler and will need to be done manually.
I deleted a button I created but it is still appearing in the Automation section of Trello cards?
Asked by Victoria Canizales:

I was testing out the automated buttons feature in Trello and made a button that I later deleted. However the deleted button is still showing up in Trello cards and when I try to delete it I get an error message. This button is nowhere to be found when I go to the usage log or the card buttons section of Butler.

![Screen Shot 2022-06-15 at 10.00.52 AM.png](/t5/image/serverpage/image-id/201995iDC84EF94469ABC95/image-size/large?v=v2&px=999 "Screen Shot 2022-06-15 at 10.00.52 AM.png")


Answers:
author: Theodoro Reato
body: Hi there,

We need to analyze your usage log and scenario, could you open a ticket at [www.trello.com/contact](http://www.trello.com/contact)? We'll be happy to support you.

comments: author: Aaron Snow
body: This happened to me today as well. (And my usage log is likewise empty.) Help pls!
How to change the payment method from Credit card to wire transfer?
Asked by Admin:

Gents,

please note that we as a company don't have corporate visa payment and we need to change the payment method from Visa - which is paid by one of our team members - his personal visa, and we need to pay for both App's Trello Premium and rewind backup system.

we want to pay per year for both systems through bank wire transfer, please advice.


Answers:
author: Alex W
body: Hey [@Dr. Hamouda Walid](/t5/user/viewprofilepage/user-id/4925510) - unfortunately we do not offer a wire transfer method. We can look into payments via purchase order for you, would that work? If so, please raise a billing ticket at <https://trello.com/contact>

We can only help you with billing surrounding Trello Premium. We cannot assist with billing related to 3rd party Power-Ups.

comments: author: Admin
body: Actually, you do! vee from the billing department emailed me about this [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170)


author: Admin
body: This is her email, kindly explain! [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) ;

""Thank you for reaching out to Atlassian. We hope that you and your family are safe and healthy. My name is Vee from the Billing and Licensing Team. I'll be happy to assist you today!  
I understand that you want to pay per year for both systems through bank wire transfer.  
We offer quoting and payment via the following methods: Bank Transfer, Mailed Check, ACH payments (for US banks only) if purchasing a Trello Premium or Enterprise subscription greater than $5,000 USD annually.  
If this purchasing method and plan type fit within your organization, please let me know and I'll be happy to connect you to the appropriate team for further information.""


author: Alex W
body: Hi [@Dr. Hamouda Walid](/t5/user/viewprofilepage/user-id/4925510) - if you are already speaking to Vee, then continue to speak to them about this matter.

As Vee has noted, we only offer payment through bank transfer, mailed check or ACH payments. I'm not sure what 'wire transfer' is as this is an American term. If this is synonymous with one of the terms that Vee has mentioned, please continue to work with Vee. However, would note for the future that only the US (as far as I'm aware) uses the term 'wire transfer'.


author: Admin
body: Ok, Thanks Alex for the usual great support.

Have a good day.


Tags: billing
is there a way to convert from a slack to a trello card right away
Asked by ?????? ????????:

it would be cool if you could create a card on the board directly from the messenger, so far I've found how to do it through a bot, but it's wildly inconvenient :(


Answers:
author: Tony Knopp
body: Hey [@?????? ????????](/t5/user/viewprofilepage/user-id/4819010)

We're looking to improve the card creation process with the Trello Slack bot to streamline it down to 1 screen that remembers previous board/list selections.

I would love to hear any other feedback or suggestions you have on how to make card creation quicker and easier.

Thanks,

Tony


Tags: card
I want to filter out all issues that have more than 1 selected value in a checkbox
Asked by sergio.peschiera:

as stated, I want to perform a search that only returns the tickets in which more than 1 possible value was selected in a checkbox field. I know it can be done as a smart value ({{issue.customfield_XYZ.size()}}) but no idea how to do it in JQL


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@sergio.peschiera](/t5/user/viewprofilepage/user-id/4734928) ! Just a heads up that you've posted this in the Trello community. There are some Jira experts here, but you might get a quicker response posting in the right place: <https://community.atlassian.com/t5/Jira/ct-p/jira>

comments: author: sergio.peschiera
body: Thanks, hadn't noticed I had raised the question in Trello.


Tags: checkbox

jira

jql
Why was the money withdrawn from the card for no reason?
Asked by Flame stars:

Hello! During the last three days you have withdrawn money from the card twice, for a total of $200. What actions were taken from our side to have such consequences? I want to know the reason for withdrawing money.![1C800C41-E640-4197-8D5C-935E6B132E8A.jpeg](/t5/image/serverpage/image-id/201959i97F320A9CAE2217C/image-size/large?v=v2&px=999 "1C800C41-E640-4197-8D5C-935E6B132E8A.jpeg")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This suggests that you have signed up for a Trello site, and used it, giving access to enough users and/or added functions that you have moved up to a paid tier.
How to get an username that triggered a Butler command which opens a new card
Asked by M.Ito:

I have created a Butler command that automatically converts items to cards when they are added to the checklist. I want to record the user who added the item as the creator of the newly created card.  
In order to do this, I am using the {username} variable and setting it to a custom field, but I am getting the username of the user who created the Butler rule.  
I understand that the creator of the rule is the one who executes the command, but isn't that different from the user who triggered the command? How can I get the user who triggered the command?

The rule is:
> When an item is added to checklist "Child-cards", convert the item to a linked card, and set custom field "Creator" to "{username}"


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@M.Ito](/t5/user/viewprofilepage/user-id/4514290) ! According to [this doc](https://support.atlassian.com/trello/docs/butler-variables/#card-members), {username} is the person who triggers the command as you said. I tested it out on my end, and the custom field is always populated with the person who triggered the command, not the user who set up the rule. It's strange how you're experiencing a different result ? what type of custom field are you using?

comments: author: M.Ito
body: Hi [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) thanks for testing!  
The custom field type is "Text".  
I am also getting the user who triggered the command with {username} in other commands without any problem. So I am very puzzled with this result.


author: Pamela Crawford
body: I am also experiencing something similar for a rule we want to show who triggered the command. When I trigger it, the rule works well. When another team member triggers it (person A), the result shows a different team member (person B) as the person who triggered it. Can you please help us solve this? Thank you!


Tags: butler
Click and drag card causes card to preview
Asked by s_johnson:

I am finding that every time I try to click and drag my card to another stack it expands and gives me a preview of the card, making it very difficult to drag it to the right place. It changed when I recently moved to my new Macbook Pro 2022. I think it is a setting somewhere? Any ideas?


Answers:
author: Theodoro Reato
body: Hi there,

Could you open a ticket with screenshots or a record of the case? We'll be happy to support you.

You can submit a ticket at [www.trello.com/contact](http://www.trello.com/contact).
WE set a check list , we would like to get a reminder on each check list items
Asked by RIFAT KAYHAN:

We got a premium user for trello and we set a check list for one of our activity . Is it possible to get reminder on each check list items .


Answers:
author: milynnus
body: [@RIFAT KAYHAN](/t5/user/viewprofilepage/user-id/4966852)

See this post

<https://community.atlassian.com/t5/Trello-discussions/Trello-Item-Alert/m-p/1977560#M2608>
Board Privacy within a Workspace
Asked by Rebecca Channon:

We have a team of 10 people who are part of a workspace. The Two Admins would like to create a board within this workspace that can only be viewed by them, so confidential items aren't seen by the whole team. Is there a way in which we can do this without having to create and pay for a separate workspace?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Rebecca Channon](/t5/user/viewprofilepage/user-id/4966761) ! Welcome to the community :) would [switching the board to private](https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/) work in this case? That would mean only the members you actively invite to the board will be able to access it, plus any workspace admins.


Tags: board
Can an Administrator use a free account to manage paid for licenses?
Asked by Adam Whitehall:

Hello,

My company are looking to buy 10 licenses for Trello. Procurement would like to manage the account without using a license (procurement would not need to 'use' the software). Could a free admin account manage/invite 10 other licensed accounts?

Regards,

Adam


Answers:
author: Vishaal S
body: Hi Adam

Welcome to Atlassian Community!

If someone needs to use Trello paid subscription AKA [Standard/Premium](https://support.atlassian.com/trello/docs/which-trello-plan-is-best-for-me/) workspace and needs to manage the subscription, you'll have to be the one who creates a Trello workspace and upgrade it to Premium or standard- So a license is required in this case.

Once you have your Premium workspace set up, you'll then be able to invite users to it which will grant them a license under that workspace (Standard/Premium is a single workspace subscription). Once that is done, you can remove your license and have the Trello workspace admin transferred to another workspace member.

After which you'd not be able to manage those users for the specific workspace, but you can still manage the users as a whole if you've created an Atlassian organization, As an Atlassian org admin, you have the ability to manage the Atlassian accounts themselves but not the Trello portion as this isn't available through the Atlassian organization. More context on Atlassian organization here: <https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/>
Why cant my shared users use my created buttons even when they are admin users?
Asked by Richard Smith:

I initially set up Trello and then shared all my boards with my colleagues and made them admins. I have created buttons which the other users cannot seem to use. Why is it that they cannot use my created buttons or vise versa?

Thanks


Answers:
author: Theodoro Reato
body: Hey Richard,

Your colleagues are admins so you're fine with the permission, beyond that you need to share the Butler button and then they can enable it, the button needs to be enabled on their account on the board.

Can you ask them to try it? This should solve your problem.