youngmon/atlassian-qna huggingface dataset:
Unable to import Cascade Style field using csv import
Asked by Jai Nirwan:

Hey Guys,

I have a cascade style field "Function/Work". I'm using the separator "-\>" to link parent and child fields. When i try to import tickets with this field i get the below message.

The value \[ {null=MKG:Dimensions, 1=MKG:General} \] can't be added to the Custom Field \[ Function/Work \]. The value \[ {null=MKG:Dimensions, 1=MKG:General} \] can't be found or is in the incorrect format

If i try to import the tickets though "External System Import", it just created new duplicate value for both Parent and Child fileds.

Any help would be appreciated, as we have to import a large number of tickets and this has become really annoying.


Answers:
author: John Funk
body: Hi Jai - Welcome to the Atlassian Community!

I am wondering if the field name having a slash in it is part of the problem. Maybe change the name of the field to remove the slash or create a new test Cascading field on the project to test to see if it will import into it.
How do you edit the values for the Category field?
Asked by Patrick Haley:

Hey all,

I see that the Category is in my Jira Work Management issue fields as a default. Where do I actually add values for it though?

![category.png](https://community.atlassian.com/t5/image/serverpage/image-id/211587i641BCFB90289AAA8/image-size/large?v=v2&px=999 "category.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Patrick Haley](/t5/user/viewprofilepage/user-id/2887686)

A way of adding values would be to go to List and then add new category to each issue:

![category.png](https://community.atlassian.com/t5/image/serverpage/image-id/211603i26DF96B528F9197D/image-size/large?v=v2&px=999 "category.png")


author: Peter Quick
body: Wondering the same thing, here's the doco for the field with the answer we seek...

<https://support.atlassian.com/jira-work-management/docs/categorize-items-in-your-list-view/>

Implies that issues come first, then categories. Rather than categories, then issues (as per Components).

Weirdly, you can add a bunch of Categories to the same issue, one after the other. They'll all appear in the drop-down selector.

NOTE: "Only **admins** can add categories"

Cheers,

PeteQ


Tags: cloud
cancelamento de Jiras
Asked by Rogerio Pequeneza:

como cancelo um JIRA ?


Answers:
author: Ste Wright
body: Hi [@Rogerio Pequeneza](/t5/user/viewprofilepage/user-id/5010372)

Just in case you haven't found a way to do this, see this link for information on how to cancel a Jira subscrption: <https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/>

Ste

---

**And in Portuguese, according to Google Translate...**

Caso voc? n?o tenha encontrado uma maneira de fazer isso, consulte este link para obter informa??es sobre como cancelar uma assinatura do Jira: <https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/>
Datacenter note as a user in service management portal
Asked by Fabio Manzoni:

Hello guys,

As a user in the Service management portal, is there any way to identify which node is in the Datacenter version?

Thanks,

Fabio


Answers:
author: Ivan Lima
body: Hi [@Fabio Manzoni](/t5/user/viewprofilepage/user-id/1171929), I haven't come across with that yet, so I'm interested to see how others handle it.

I tested in a few different portals I know have multiple nodes. The way I could identify the node was through inspecting the page (in my case using Firefox), network tab, post:method/file:bulk, headers/response headers, search for "node". I don't believe it's consistent, specially if there is additional layers such as api gateway, global accelerator, etc., so it depends on your setup.

comments: author: Fabio Manzoni
body: Hi [@Ivan Lima](/t5/user/viewprofilepage/user-id/1351762) ,

This solution worked.

I did the same steps in Chrome and Edge and could see the right node.

Thank you for your tip.

Best,

Fabio


Tags: data-center

jira-service-desk

jira-service-management
Jira Insight counting licences
Asked by John Matrix:

Hi all,

I'm implementing Jira Insigt as our main CMDB. We also want to track licences eg. Office 365 licences, Confluence, ... licences there and link that with users.

the question mark I have is: what is the best practice to do so, especially with the counting of (free) licences.

What I mean is, I have 215 Office 365 licences, 203 used and the rest free, how can I track that? Do I ceate 215 Office 365 objects and add link that with the user or do I add an attribute to one item and use automation?

I would really appreciate some imput from someone who is using that, so I can start with the right path

Thanks, John


Answers:
author: Tessa Tuteleers
body: Hi [@John Matrix](/t5/user/viewprofilepage/user-id/1914165) ,

As you want to track assets, you usually would track every licence as an object, as every licence is 1 asset.

I would create every license as an object of type "Office 365 license", with the key, a status (Used / Free) and the user.

This way you can easily search, have history and dates for every license and use the specific license using JSM if there is a problem.

However for every specific situation, a different approach could be used.

Hope this helps.   
Please let me know if you have more questions about this.

- Tessa

comments: author: John Matrix
body: Hi,

sounds plausible.

How would you proceed with licences that are reduced, eg. I reduce the licences. Should I mark them as "reduced" or should I delete them?

Have you heard of any other situation where an other aproach was used?

many thanks

John


author: Tessa Tuteleers
body: Hi [@John Matrix](/t5/user/viewprofilepage/user-id/1914165) ,

I'm assuming you mean de-activated?   
I wouldn't necessarily delete assets, but give them a status of inactive or de-activated so you keep a trace for the future.

- Tessa


Tags: insight

jira-service-management
How can I set preferences so that my e-mail notice comes right away from Jira when someone else is m
Asked by Peter Jenko:

Someone posts a comment basically that I should know about...I t takes anywhere from 30 to 40+ miniutes for me to receive the e-mail...can this time frame be shortened somewhere in Jira? My e-mail is set for continuously checking for new mail ![Jira received.png](/t5/image/serverpage/image-id/211345iFDCF96A65F7541AA/image-size/large?v=v2&px=999 "Jira received.png")![jira sent.png](/t5/image/serverpage/image-id/211344i8959DDE832A6C2A7/image-size/large?v=v2&px=999 "jira sent.png")


Answers:
author: John Funk
body: Hi Peter - Welcome to the Atlassian Community!

What platform are you on? Jira Server? Data Center? Cloud?

comments: author: Peter Jenko
body: where would I find that info?


author: Peter Jenko
body: I would think Jira server


author: John Funk
body: It looks like it. So you would probably need to tweak that on your end somewhere since it is your configuration. I don't use Server so I am probably not much help with that.

The other thing is to open a support ticket with Atlassian:

<https://support.atlassian.com/contact/#/>


author: Peter Jenko
body: OK Thanks


Tags: cloud
Set working days and non-working days in the calendar
Asked by ?? ?:

It doesn't matter whether it's JIRA or Confluence, so is there a function, template, add-on app, etc. that can set working days and non-working days in the calendar?


Answers:
author: John Funk
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/4679103)

See this previous post, but it's really not possible right now.

<https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-integrate-holidays-in-Calendar/qaq-p/1862712>


Tags: cloud

confluence
Hi Team, I'm trying to import issues from CSV file and mapping to assignee-emailid added in the file
Asked by Nitin Pai:

The issue is even though Email ID id was added in the JWM project -it is not sending emails while creating issues through import CSV, any help is much appreciated. Also, please share the demo project for the Month end close module to get an overview in order to implement our requirements.


Answers:
author: John Funk
body: Hi Nitin,

I don't believe that notifications get sent on create from CSV. I know it doesn't for Server, so probably not for Cloud either.


Tags: cloud
Cloning a project
Asked by Claudio Ruch:

We have invested a lot of time to customize a project for a specific purpose, incl. customized context fields that are required for our dashboards. The project relates to a country, in this case "Germany."

We would like to duplicate or clone this project such that all this customization remains intact and we can use it for another country, e.g., "France."

How can this be done?

Any help is greatly appreciated!


Answers:
author: Marlene Kegel - codefortynine
body: Welcome to the community, [@Claudio Ruch](/t5/user/viewprofilepage/user-id/5009058).

Is your project a company-managed or team-manager project?

comments: author: Claudio Ruch
body: I don't know. How do I determine this? We have full control, so I guess company-managed...


author: Marlene Kegel - codefortynine
body: You can find the project type under "Projects" \> "View all projects"

![deep-clone-jira_project-type.png](https://community.atlassian.com/t5/image/serverpage/image-id/211596iEF9969D1A75FEC6F/image-size/large?v=v2&px=999 "deep-clone-jira_project-type.png")


author: Claudio Ruch
body: The projects are "Team-managed-business" projects. However, we could possibly change this. So would there be a way to deep clone the "Team-managed-buiness"-type project?


author: Prisca Fey - codefortynine
body: Hi [@Claudio Ruch](/t5/user/viewprofilepage/user-id/5009058), I'm Prisca from codefortynine, and I'm answering on behalf of Marlene.  
Unfortunately, Jira does not yet offer sufficient interfaces for us to be able to clone team-managed projects with Deep Clone for Jira.  
However, it's possible to clone company-managed Jira projects, including issues, components, versions and settings.

You can find more information in our [documentation.](https://documentation.codefortynine.com/deep-clone-for-jira/project-clone) If you have any further questions, please do not hesitate to contact our [support](mailto:support@codefortynine.com) team.


Tags: cloud
Better PDF for Cloud referencing Parent custom field value
Asked by Karen Kelly:

I am generating a PDF in my subtask, but would like to reference a value in the Parent in the PDF. I used to use the following code on Server but it does not seem to be working for cloud?

#foreach($issue in $issues)

#set($issuekey = $issue.key)

#set($parent = $issue.parentObject) ## Parent

##set($isincodeParent = $customFieldManager.getCustomFieldObject("customfield_10784")) ## ISIN Code (TXT)  
##set($isinCode = $parent.getCustomFieldValue($isincodeParent))

#end

My output is then the $isinCode field

What should this be for Cloud?


Answers:
author: Levente Szabo _Midori_
body: [@Karen Kelly](/t5/user/viewprofilepage/user-id/1396766) I saw you already opened a support ticket. Your question will be handled there soon!


Tags: cloud
Board access issue
Asked by Pete Piro:

Hello,

we use Jira Business Project to track work-related tickets and we ran into a problem with the project board being limited to less than 1,000 unresolved tickets. There was an issue with the work chart that only closed the tickets but didn't resolve them.

So to temporarily get around this issue I created a restricted board in my personal space, everyone except for 2 people that have access to the original board can access this temp board but I can't figure out why the other 2 cannot... Any ideas??

Thanks


Answers:
author: John Funk
body: Hi Pete,

Who is the board filter shared with?

Also, you need to add a post function to the transition to the Done status to set the resolution field so you can keep the number of tickets on the built-in board down.


author: Sam Nadarajan
body: Hello [@Pete Piro](/t5/user/viewprofilepage/user-id/2899492)

Does the project that your restricted board lives in grant browse project access to those 2 people (Project Settings \> People \& Permissions)?

comments: author: Pete Piro
body: [@Sam Nadarajan](/t5/user/viewprofilepage/user-id/344548) if I understand your question correctly then yes both individuals have the ability to view the business project and its board.


author: Sam Nadarajan
body: I'm actually referring to the other project, not the business project. If the restricted board lives in that other project, and your two users don't have access to that project, they won't be able to get to that board. I ran into something similar before where I needed to grant access to the other project before people could see the board.


Tags: cloud
Using Jira Work Management to track performance
Asked by Temi Adenuga:

Hello Experts,

I recently started using Atlassian for my small business with hopes of improving operational efficiency amongst others.

* Confluence for process documentation
* Jira for work management and task tracking

For confluence, what is your best advice on how to approach the process creations?

At the point of creating an issue in Jira work management, Is there a way to allow my user select a particular task they are working on and choose the relevant process in Confluence?  

And when they choose the process, is it possible to have something like a that automatically itemizes the steps the user needs to take and lists them on the side of the issue? \[We currently add the checklist manually with an app - smartchecklist\]

![Screenshot 2022-08-14 at 23.11.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/210997iE5196CEBBEB51C99/image-dimensions/283x145?v=v2 "Screenshot 2022-08-14 at 23.11.12.png")

Then, when moving a task into review, can we make sure the user is able to select a reviewer and that opens as a new subtask assigned to the reviewer while it marks the current task as in review?  

And when the subtask is approved by the reviewer, the original issue is marked as done. If declined, the original issue goes back to "in progress"  

I know this is a lot in one message but I'd really love to know if these things are possible and how

Thank you


Answers:
author: John Funk
body: Hi [@Temi Adenuga](/t5/user/viewprofilepage/user-id/4950062)

You might take a look at this recent article to see if it helps answer some of your questions related to Confluence.

<https://community.atlassian.com/t5/Jira-Work-Management-Articles/Welcome-Confluence-Cloud-to-Jira-Work-Management/ba-p/2095452>

And for the second part of your question, yes you should be able to do all of that using Automation for Jira.


Tags: cloud

confluence

confluence-administration

new-to-confluence

new-to-jira

questions-for-confluence
Set to complete when due date passes
Asked by Elena Luna:

Hi everyone :)

My team is running a campaign project and we have set the due dates of the child issues to be the dates a specific email is to be sent.

These emails are built and delivered on another platform - however as we have used the due dates as essentially the "sent date" we were hoping that once the due date occurs, the status of that child issue can be set to 'complete' as it would have already been sent.

Is this possible through automation? I have looked at the scheduling rule however I am not familiar enough with JQL to run it.

Thank you


Answers:
author: Charlie Misonne
body: Hi Elena, welcome to the Atlassian Community,

Using the scheduled trigger in Jira automation is a valid way to do it.  
Use this JQL filter in the trigger:

*duedate \< now() and status != complete*

It will only perform the automation rule for issues where the duedate is the past and the status has not been set to complete yet.  
Setting the rule to run once a day is probably enough.


Tags: cloud
the new Categories feature via the List view
Asked by Mandy Sobel:

What is the benefit of this vs Components?


Answers:
author: Andy Heinzer
body: Hi,

The use of the new Category field within Jira Work Management projects offers the ability to group that List view by the Category. The component field is not setup to be able to group issues in that view.

But also in regards to team-managed projects, Components are not yet a feature within those project types. There is a feature request for this over in <https://jira.atlassian.com/browse/JSWCLOUD-17601>

So this Category feature is especially beneficial for team-managed projects.

comments: author: Jack Brickey
body: Thanks for the input Andy.


author: Mandy Sobel
body: Thank you, Andy and Jack!


author: Jack Brickey
body: Hi [@Mandy Sobel](/t5/user/viewprofilepage/user-id/4397165) ,

interesting question. I am unable to locate Categories. Can you provide details on this or maybe a documentation link?

comments: author: Jack Brickey
body: Actually I just found this article - [categorize-items-in-your-list-view](https://support.atlassian.com/jira-work-management/docs/categorize-items-in-your-list-view/) . Your question is a good one for sure. Seems duplicative to me.


author: Jack Brickey
body: It would be good to hear from Atlassian on this.


Tags: atl-rvw

cloud
In Jira advanced forms, is there an option to link the answers to the labels of the Jira ticket?
Asked by Wendy Chen:

Hi,

I'm creating an advanced form that essentially collects ideas from the team and it would automatically create Jira tickets. When building this form, is there a field that takes input and links it to the labels of the Jira ticket?

Thanks


Answers:
author: John Funk
body: Hi Wendy,

It would probably be best to create a custom field with a dropdown to gather the information. Then you would use an Automation for Jira rule to populate the labels field.

comments: author: Wendy Chen
body: How can we use A4J to populate the labels field and take the input from the form to set as labels?


author: John Funk
body: You would create an automation role based on field value changed trigger. Then you would add a new action for edit issue. There you would choose the labels field, and you would say to add the value from the custom field.


Tags: cloud

forms
When creating advanced forms in Jira, what does the field key refer to?
Asked by Wendy Chen:

Hi, I'm trying to create an advanced form in Jira. On the bottom right of this picture, "Field Key" pops up in some of the sections that I created on the form. What is it and what does it mean?

![Screen Shot 2022-08-10 at 11.14.24 AM.png](/t5/image/serverpage/image-id/210513i742600360AE8F4B9/image-size/large?v=v2&px=999 "Screen Shot 2022-08-10 at 11.14.24 AM.png")


Answers:
author: John Funk
body: Hi Wendy,

This might be the old Question Key on a previous version of the forms. It has this in the documentation:

* **Question Key** -- The form builder includes question keys which allow form you to set an identifier for the question, making it easier to find the question in the JSON data structure.  

  If the Label field is left blank, then the value in the Question Key will be used as the heading when downloading a spreadsheet of form responses.


Tags: cloud

forms
Do Atlassian have any Support on Jira Forms? How can I add a save button for a form in Jira?
Asked by Neda Ghavami:

How Can Jira Customer Support help to have a form with a save button? How can write the script or code in Jira? What is the Language?


Answers:
author: Eugenio Onofre
body: Hello [@Neda Ghavami](/t5/user/viewprofilepage/user-id/5004837)  
Welcome to the Atlassian Community.

You are not able to have a "Save" button by using the default functionality from Jira Work Management.

In regards to the scripts, I am sorry but it is not clear to me. What would you like to achieve? Where would you like to implement scripts?

Regards,  
Eugenio

comments: author: Neda Ghavami
body: Hi,

Thank you Eugenio for your quick response.

Maybe I used wrong word. Is there any possibility to have a save or save draft1 button in the JIRA Service desk forms? if Yes, how?


author: Eugenio Onofre
body: Hi [@Neda Ghavami](/t5/user/viewprofilepage/user-id/5004837)

My pleasure!

There is no possibility to achieve it using the default functionalities from Jira Service Management. I would recommend taking a look at Atlassian Marketplace to see if there is any plugin that may help you achieve your goal.

Sorry I cannot be of any additional help :(

Regards,  
Eugenio


author: Neda Ghavami
body: Really appreciated it.


Tags: cloud
Add Status Issue Backlog Item
Asked by Alvin Leroy Steagall:

How can I add the status?issues (Done, Test..) for view this status in backlog ?

![Add_Status.png](/t5/image/serverpage/image-id/210323i93387B06A3619E11/image-size/large?v=v2&px=999 "Add_Status.png")


Answers:
author: Thuan_ Do Dang
body: Hi [@Alvin Leroy Steagall](/t5/user/viewprofilepage/user-id/5004790) ,

You can custom your backlog card layout in board config

![status in backlog.png](https://community.atlassian.com/t5/image/serverpage/image-id/210352i64E0F4C4AE8DCCE9/image-size/large?v=v2&px=999 "status in backlog.png")

And then your backlog looks like this

![status in backlog 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/210353i632B56B91A656738/image-size/large?v=v2&px=999 "status in backlog 2.png")

Hope this helps!

comments: author: Alvin Leroy Steagall
body: Thank you very much !!!!!


author: John Funk
body: Hi Alvin - Welcome to the Atlassian Community!

No, you won't be able to add other columns here. The thought is that if it is in the Backlog, then it's only in one status, so that doesn't need to be shown.

You should create a filter with the columns you want to show and place a link to it in the Shortcuts section on the left.

comments: author: Alvin Leroy Steagall
body: Thank you very much


Tags: cloud
[Portfolio] Can you show more than two hierarchy levels at once?
Asked by Tyler Berard:

I've gone in and set up themes and initiatives in portfolio, which is great. In planning view, though, it only allows me to choose two levels.

<https://t.co/GwZEWIs0gN>

Is it possible to view more than two at a time?

Ideally would like to view all (Theme \> Initiative \> Epic \> Story) together and not have to switch around constantly.

Thanks!


Answers:
author: Inactive Stephen
body: Hi [@Tyler Berard](/t5/user/viewprofilepage/user-id/3410249)

The option is Theme to Initiative - so that would show you the two levels you've created.

If you changed this to Theme to Story - it would show you all four levels - as it's showing these two plus everything inbetween.

Is this what you're looking to achieve?

Ste


Tags: advanced-roadmaps
How can I create a filter for a Jira Portfolio Team?
Asked by Jack Robertson:

I created shared teams, and I see the Team on my issues, but how can I filter or show these teams on my views and reports? Is team reporting only available within Portfolio?


Answers:
author: Inactive Stephen
body: Hi [@Jack Robertson](/t5/user/viewprofilepage/user-id/2326040)

Just to confirm, you want to search for Shared Teams so these can be added to dashboards or boards?

Shared Teams will show up in a field called "Teams" in issue searches - it shows as a custom field so will have a \[cf xxxx\] number - but should contain all those you've added in shared teams in Portfolio.

Enhance your issue searches to include the teams you want to view and add these to your views :)

Ste


Tags: advanced-roadmaps
How to recover a deleted JIRA issue item from the Portfolio for JIRA screen?
Asked by Ademar Perez:

I removed an Epic that aligns to an existing initiative and realized I couldn't easily recover it...what is the best way to recover an epic or user story when removed?


Answers:
author: Kian Stack Mumo Systems
body: Ademar,  

Did you commit your changes in portfolio?

If you haven't committed the changes, you should be able to revert them. Read [this documentation](https://confluence.atlassian.com/jiraportfolioserver/saving-changes-in-jira-952623606.html) to learn more.

Thanks,  

Kian


Tags: advanced-roadmaps