youngmon/atlassian-qna huggingface dataset:
Concatenation of field from forms JSM
Asked by Alesandro Senerchia:

Good day,

I created a form (old proforma) with different fields that I would like to combine together and have the resultats written in the description field of the request type.

Field1 (Enter name of group) : Tester

Field2 (Enter group members) : Test1, Test2, Test3

Combination to be sent to the description field of the Jira JSM ticket :

* Group name : Tester
* Group members : Test1, test2, Test3

How would I go about doing this? Concatenation and automation rule.


Answers:
author: Kris Dewachter
body: Hi [@Alesandro Senerchia](/t5/user/viewprofilepage/user-id/3464629) ,

I think the only feasable way to do this is to create an automation rule that concatenates the information into the description field, after the ticket is created.

The tricky part will probably be getting the information of the 2 fields out of the form. Are the fields in this form linked to a jira field ?

Best regards,

Kris

comments: author: Alesandro Senerchia
body: Hi Kris,

no the fields field1 and 2 are not linked to a Jira Field.

There used to be something when it was under thinktilt, was opening that Atlassian would have improved the product when they acquired it.

Best regards.

Alesandro


author: Kris Dewachter
body: Hi [@Alesandro Senerchia](/t5/user/viewprofilepage/user-id/3464629) ,

There are some options to get the data out of the forms but it will require some research finding the correct elements.

Have a look at:

<https://community.atlassian.com/t5/Jira-Service-Management/How-to-access-the-form-data-in-Jira-Automations/qaq-p/2050277>

There is also a forms api you could use <https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-issue/#api-group-forms-on-issue>

Best regards,  
Kris


Tags: cloud

forms

jira-service-management

jira-service-management-cloud
setting up custom field automatic assignee
Asked by Mamta Kathuria:

Can someone help on how to assign an automatic assignee for the custom field  
this is another custom field other than assignee.


Answers:
author: John Funk
body: Hi Mamta - Welcome to the Atlassian Community!

Is this a Team-managed or Company-managed project?


author: Tansu Akdeniz
body: Hi [@Mamta Kathuria](/t5/user/viewprofilepage/user-id/5481388)

Welcome to the community.

Do you mean user picker custom field?

If yes, you can set in workflow via post-function or set rule via Automation (from Project Settings -\> Automation). Or add field to request form in a hidden way and use a default value.

comments: author: Mamta Kathuria
body: Yes, did that

but for assignee automatic option is there but this custom field even after giving default. Its not there


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation / cron question
Asked by Alesandro Senerchia:

Good day,

for governance purpose, I need to create a tickets automatically for our access review process.   
In order to execute this task, I created an automation rule that should create this ticket, each 6 months but currently, the rule is created a ticket each week.

Here is the cron task (for more pression) for the rule. How can I solve this issue?

1. Run a schedule task
2. Cron expression : 0 30 7 ? 4,10 2 \*
   1. There is information in the basic schedule, would this affect the cron express? (run each 6 months, first day of the month...)
3. Create a ticket and assign it.

How can I have the ticket created only in april and october, first working day of the week?

Thank you for your help.


Answers:
author: John Funk
body: Hi Alesandro,

You can use this:

0 0 5 1 4/6 ? \* {#toc-hId--379111057}
--------------------------------------

It will run at 5 am on the first of the month, every 6 months, starting in April.

comments: author: Alesandro Senerchia
body: Thank you for your answer. Will try it out and let you know the outcome.


Tags: automation

cloud

cron

jira-service-management

jira-service-management-cloud
How to add approval for a single transition, not an entire status?
Asked by Brady Buttrey:

I want to add an approval step for transitioning from Closed to Open. It looks like I can only add a transition to the open status, but I don't want their to be an approval to always open an issue. Is there a way to add an approval to only the closed -\> open status transition?


Answers:
author: John Funk
body: Hi Brady,

Approvals are basically done on the status itself. So if you want to add an approval step, you would add a new status to the workflow. Then you would put your approval details on that status.

comments: author: Brady Buttrey
body: Can you explain how that would work specifically for the Close -\> open transition? The way I look at it, if I put an approval step on the Open Status, it would cause an issue when tickets are created in general. Am I wrong and it would only request approval when going from closed to open?


Tags: cloud

jira-service-management

jira-service-management-cloud
Escalate a ticket to a queue
Asked by Beraud romain:

Hello, I'm currently experiencing a problem creating my new Jira project.  
I've been able to create my different queues, but I'm unable to create an escalation from one queue to another.

I'd also like to associate queues with teams, but once again I can't figure out how to do it.

Could you help me? Thank you


Answers:
author: John Funk
body: Hi Beraud,

Just to clarify - you don't escalate a ticket between queues. Queues are just queries - so based on the filter used by the queue, then the ticket shows in that queue or in another queue.

So what exactly are you trying to do?

comments: author: Beraud romain
body: Thank for the help.

I plan to have a total of 6 queues. And I'd like to escalate tickets from one queue to another.

My project has to be built this way:  
-A general queue where all tickets created arrive.  
-Depending on the type of ticket, one person will escalate the tickets to the other queues.

The word escalate may not be the right one. But I'd have to be able to transfer tickets from one queue to another simply for the agents.


author: John Funk
body: So, what differentiates the different queues? Do you have a field with some type of level? Or other another way to say this issue belongs in this queue?


author: Beraud romain
body: I've found a solution. With Team i can transfert my issue to another queue.


Tags: cloud

jira-service-management

jira-service-management-cloud
Auto assign based on a table
Asked by Eivind Gjerde:

Is there a way to auto assign requests from a customer based on a table, example shown below. We have agents assigned to one or more customers.

The best solution would of course be if the table is auto-updated, for example an excel table updated from our system.

![image.png](/t5/image/serverpage/image-id/319808i9739DAC862D1B0B6/image-size/large?v=v2&px=999 "image.png")

Edit: We cannot use customer login, some customers are not allowed (not by us) to do this, and we hava a lot of customers..


Answers:
author: Tansu Akdeniz
body: Hi [@Eivind Gjerde](/t5/user/viewprofilepage/user-id/4730341)

There is no option to read from table.

Best free workaround is to use automation (Project Settings -\> Automation) feature to assign tickets based on conditions.


Tags: cloud

jira-service-management

jira-service-management-cloud
Broken Elasticsearch
Asked by Nikola Orlovski:

The Elasticsearch broke after a scheduled update of Bitbucket, Bitbucket upgrade was successful.

WARN Unable to establish a connection to Elasticsearch during index synchronisation {#toc-hId--463294596}
---------------------------------------------------------------------------------------------------------


Answers:
author: Mahesh Shinde
body: Hi [@Nikola Orlovski](/t5/user/viewprofilepage/user-id/5200716)

There could be multiple reasons so please go through this troubleshooting document to find cause of this issue.

Link: <https://confluence.atlassian.com/bitbucketserverkb/troubleshooting-steps-for-bitbucket-server-code-search-827125334.html>

Regards,

Mahesh Shinde


Tags: bitbucket-server

server
Ho can I get in touch with the owner of a Bitbucket username that uses the name of my company ?
Asked by Louis de Bruin:

I just signed up for bitbucket. I created an account and then had to pick a username. I entered my company name and to my surprise ( my company name is not a usual one) I found that it was taken. I therefor would like to get in touch with that person, as it I would like to know why they picked this name.


Answers:
author: hitsthings
body: Sorry to hear this has happened. Hopefully it's just an honest coincidence. There are a lot of people in the world and it only takes one!  

Atlassian takes privacy pretty seriously so I don't think they'll expose user email addresses or anything like that unless the user has opted to do so.  

You can report a trademark violation, if necessary: <https://www.atlassian.com/legal/copyright-and-trademark-violations>

That would hopefully at least get the ball rolling on figuring it out.

Good luck!


Tags: bitbucket-cloud

cloud
Setting email cc user as reporter in JSM
Asked by Henry Langdon:

Hi, requesting some help with this issue.....

We're using a Microsoft form + power automate for users to report issues to JSM.  
The form is using my email account for send privileges.

As a result, once the form hits JSM it has myself set as the reporter.  

Is there a way we can ensure the reporter is set to the actual reporter who is cc'd in the incoming email request?  

This is how far I've manage to get, I can get the current reporter cleared but can't yet find a way to add in the correct reporter:  

![Screenshot 2024-04-22 at 12.54.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/319806i57199E7143689A72/image-size/large?v=v2&px=999 "Screenshot 2024-04-22 at 12.54.06.png")


Answers:
author: Kris Dewachter
body: Hi [@Henry Langdon](/t5/user/viewprofilepage/user-id/5481292) ,

Welcome to the Community.

You mentioned the actual reporter is cc'd in the email request.

Is this reporter then also added as a "Request Participant" to the ticket ?

If so, you could probably retrieve it in the automation rule and set this user as the reporter.

Offcourse presuming he/she has the correct permissions and an account.

Best regards,

Kris

comments: author: Henry Langdon
body: Hi [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367)

Thanks for the prompt reply \& warm welcome.

The correct cc'd reporter is indeed added as a "request participant"

I've tried editing the reporter to the value below but it still isn't adding it in from the request participant field. Any idea where I might be going wrong?  

{{issue.Request participants}}  

Many thanks,

Henry


author: Kris Dewachter
body: Hi [@Henry Langdon](/t5/user/viewprofilepage/user-id/5481292) ,

I tried it with an automation rule and it seems to work like this :

First get the request participant

![Screenshot 2024-04-22 at 19.09.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/319889i044D77A1775A1751/image-size/large?v=v2&px=999 "Screenshot 2024-04-22 at 19.09.26.png")

And then update the reporter :

![Screenshot 2024-04-22 at 19.10.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/319890iE22447C43F577363/image-size/large?v=v2&px=999 "Screenshot 2024-04-22 at 19.10.23.png")

Offcourse this only works if there is only 1 request participant.

And also, the request participant user must be registered as a customer. Are you able to set the request participant as the reporter manually in the Jira backoffice ?

Best regards,

Kris


author: Henry Langdon
body: Thanks for your help [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367)

We now have it working :)


author: Kris Dewachter
body: Hi [@Henry Langdon](/t5/user/viewprofilepage/user-id/5481292) ,

Good to hear you have it working.

If my feedback helped you, please feel free to accept the answer. This will surely help other community members.

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Can't log into bitbucket
Asked by Manuel Arg?elles:

I'm trying with firefox and chrome (linux) can't log in, everything i enter my email it shows me the following error:

We couldn't log you in {#toc-hId--463297508}
--------------------------------------------

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.


Answers:
author: Ben
body: Hi Manuel,

Your workspace was marked as INACTIVE as it was not used for a long period of time. I've just re-activated the workspace so you will be able to log in now.

I've noticed that you have 6 users on your plan which exceeds the Free 5-user limit, you will need to remove access for some users to ensure you are able to perform repository pushes.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Unable to access my old private repositories/ projects
Asked by amir69018:

This is my personal account I used a couple of years ago for freelance projects. I have not used my account for quite a while. I needed to access an old repo for maintenance of that project but couldn't see that in my account.

Upon further research, I came to know that old repos are not accessible anymore (in the context of this question: <https://community.atlassian.com/t5/Bitbucket-questions/Old-bitbucket-repository-disappears/qaq-p/1982754>) , therefore, is there any way I can access my those private repos for once and I'll migrate them accordingly.

Thank you.


Answers:
author: Ben
body: Hi Amir,

Are you referring to your personal workspace or a workspace you have access to? If you could share the first letter of the workspace - I can take a look.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Bitbucket Analytics Key will break July 1, 2023
Asked by johnrpeterson:

I've tried to report this elsewhere:

<https://jira.atlassian.com/browse/BSERV-14067>

The analytics tracking in bitbucket cloud will break on July 1, 2023, because google is transitioning from Universal Analytics to a G4 property tracking tag.

See:

<https://support.google.com/analytics/answer/12938611#zippy=%2Cin-this-article>

But bitbucket cloud has not updated their interface to the tag, and switching the tag to the G4 tag doesn't do anything. It should be a simple fix, but we need to make them aware of this issue.

As far as I can tell, they simply need to embed this into the html (where G-TAG is your tag from the g4 property).

\<!-- Google tag (gtag.js) --\> \<script async src="<https://www.googletagmanager.com/gtag/js?id=G-TAG>"\>\</script\> \<script\> window.dataLayer = window.dataLayer \|\| \[\]; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-TAG'); \</script\>


Answers:
author: Theodora Boudale
body: Hi [@johnrpeterson](/t5/user/viewprofilepage/user-id/182244),

Thank you for reaching out.

Your report in our issue tracker was created for Bitbucket Server instead. I went ahead and moved it to the Bitbucket Cloud project and brought this to the attention of the development team. I don't have an ETA to share at the moment, we will update the ticket in the issue tracker when there is an update.

Kind regards,  
Theodora

comments: author: johnrpeterson
body: ok thanks! It says the universal analytics key will no longer work (July 1st), but the new G4 property key still doesn't work. I think it should be a simple fix to get it working, if you get the message to the right person on the team.


Tags: bitbucket-cloud

cloud
The pipe "slack-notify" fails for large messages
Asked by Steve Annett:

In my Bitbucket pipeline I have a slack notify pipeline:  

```
          - pipe: atlassian/slack-notify:2.0.1
            variables:
              WEBHOOK_URL: $SLACK_RELEASE_NOTES_WEBHOOK_URL
              PRETEXT: $TITLE
              MESSAGE: $MESSAGE
```

<br />

It works well for small messages, but if MESSAGE is large, for example the length of the Declaration of Independence the pipeline will fail with the error:

```

Notification failed. Pipe has finished with an error: 400 Client Error: Bad Request for url: $SLACK_RELEASE_NOTES_WEBHOOK_URL
```

This pipeline is for posting auto-generated release notes, and occasionally I require long release notes. How do I get around this issue?


Answers:
author: Igor Stoyanov
body: [@Steve Annett](/t5/user/viewprofilepage/user-id/5074534) hi. Thanks for your question.  
According to [docs](https://api.slack.com/reference/block-kit/composition-objects#text):  
The text for the block. This field accepts any of the standard [text formatting markup](https://api.slack.com/reference/surfaces/formatting) when `type` is `mrkdwn`. The minimum length is 1 and maximum length is 3000 characters.  

So this is a Slack API limit.  

Regards, Igor

comments: author: Steve Annett
body: Thanks for answering Igor.

So presumably if I switch to using the Slack Block Kit, I could have [50 blocks](https://api.slack.com/reference/block-kit/blocks#:~:text=Read%20our%20guide%20to%20building,in%20modals%20or%20home%20tabs.) and give 3000 characters to each block?


author: Igor Stoyanov
body: I don't know, but you could check this case without pipe usage with just sending post requests.


author: Steve Annett
body: I can confirm that by using a custom payload created with Slack Block Kit and each section of test does not exceed 3000, I can get around the size limit  

```
 - pipe: atlassian/slack-notify:2.0.1
   variables:
     WEBHOOK_URL: $SLACK_RELEASE_NOTES_WEBHOOK_URL
     MESSAGE: " "
     PAYLOAD_FILE: payload.json
```


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

slack
Some of my repos are no longer visible online
Asked by mattsjeade:

All but one of my reops has disappeared from my list of repos. The one project I currently have set up on my computer will still connect to its remote - on Bitbucket, but the repo is not visible in my list. The invisible project still exist as I have just cloned another one of them. Any ideas why they might be invisible and how to make the missing projects visible again?


Answers:
author: Mark C
body: Hi [@mattsjeade](/t5/user/viewprofilepage/user-id/5247004),  

Welcome to the community.  

Since you can still clone a missing repository from your end, there's a chance you are logged in to [Bitbucket.org](http://bitbucket.org/) using a different account.  

I'd recommend consolidating your known Bitbucket Cloud accounts and seeing if you're logged in to your desired account. (e.i. You're logged using your personal account but you also have a work account)

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
How can I increase webhook limit
Asked by Jos? Carlos:

Hello support, I'm working with a system that is increasing and need now more than 100+ webhooks. Could a team member help remove the webhook limitation on my workspace?


Answers:
author: Ben
body: G'day Jos?!

Thank you for contacting Bitbucket Cloud Support.

I have just removed the limitation for you, this limitation is added by default to all workspaces to prevent spam. You will now be able to create more than 100 webhooks :)

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: Jos? Carlos
body: Perfect, thank you very much


Tags: bitbucket-cloud

cloud
How to make private Github repository accessible to both Github AND Bitbucket?
Asked by David Solinsky:

Hi, I want to make my privated Github repository to be completely simultaneously accessible by Github and Bitbucket. What are the steps to doing that?

I have tried importing my private git repo by clicking Import Repository and filling in the fields, but the import fails after I put in my github repo information. I checked the "Needs authorization" box and input my username and password to github. It still gives me an import error.

![screenshot.png](/t5/image/serverpage/image-id/263713i60CFAC10BA61CE2D/image-size/large?v=v2&px=999 "screenshot.png")


Answers:
author: Theodora Boudale
body: Hi David and welcome to the community!

What the import option does is perform a clone of the repository you provided, creating a new Bitbucket Cloud repo.

I see that GitHub has deprecated the use of account passwords for Git operations (Bitbucket Cloud has done the same):

* <https://github.blog/changelog/2021-08-12-git-password-authentication-is-shutting-down/>

Can you try creating a personal access token instead, and use that instead of a password (along with your username), when you import the repo?

* <https://docs.github.com/en/authentication/keeping-your-account-and-data-secure/managing-your-personal-access-tokens>

Please keep in mind that the new repo that will be created after import doesn't have some sort of link to the original repo for automatic updates. If you want to keep both repos in sync, you will need to push any changes to both remotes.

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

git

github
Unable to log in
Asked by Vijay Ravikumar:

I'm getting the following error:

"We couldn't log you in"

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."


Answers:
author: Theodora Boudale
body: Hi [@Vijay Ravikumar](/t5/user/viewprofilepage/user-id/5246352) and welcome to the community.

Your Bitbucket Cloud account was set to inactive, which is the reason for the error you were seeing.

I went ahead and reactivated it, could you please check if you are able to log in now?

Kind regards,  
Theodora

comments: author: Vijay Ravikumar
body: Thanks Theodora! It does indeed let me log in now.

Warm wishes,  
Vijay


Tags: bitbucket-cloud

cloud
Misssing Repos and Projects
Asked by AliZobiBit:

Dear Sir/Mam,

as i login to my account i did not see any repos and projects.

my email is \<redacted\>

my public name is \<redacted\>.

could you help me ?

Best regards...


Answers:
author: Syahrul
body: G'day [@AliZobiBit](/t5/user/viewprofilepage/user-id/2657074)

Can you try to click the avatar on the top right corner \> All workspace and open all the workspaces? Once open, select the Repositories tab, which should list all repositories you can access in the workspace.

Let me know if that helps.

-  
Syahrul

comments: author: AliZobiBit
body: Thank You.

?ts ok now.


Tags: bitbucket-cloud

cloud
how do I query the list of all repositories using SQL
Asked by Abdulqudus Oladega:

What is the SQL query to get the list of all repositories present in a Bitbucket server?


Answers:
author: Kurt Klinner
body: [@Abdulqudus Oladega](/t5/user/viewprofilepage/user-id/5246200)

Welcome to the Atlassian community

    select rep.name AS "Repository Name"     , rep.slug AS "Repository Slug"FROM repository rep 

if you would like to join also the project which the repos belong to you can take a look to

<https://confluence.atlassian.com/bitbucketserverkb/how-to-obtain-a-list-of-all-projects-and-repositories-from-bitbucket-database-975027747.html>

Cheers

Kurt


Tags: bitbucket-server

migration-customer-care

server