youngmon/atlassian-qna huggingface dataset:
As a Site admin and Org Admin I still cant create a template (troubleshooting required)
Asked by Sarah Varley:

I have been authorised as a Site and Org admin however don't have access to create space templates in the Space setting \> Content tools.

Where are we going wrong is there a limit in the basic/standard package that prevents how many users can create space templates. Does anyone have any trouble shooting tips?

![space setting.PNG](/t5/image/serverpage/image-id/143410i1CDA53D5004ECC59/image-size/large?v=v2&px=999 "space setting.PNG")


Answers:
author: Ollie Guan
body: Hi [@Sarah Varley](/t5/user/viewprofilepage/user-id/4393478) ,

I think you don't have confluence administrator or space administrator role. It may be that you only have the role of site administrator.

In your snapshot, you don't have a space permission button, which is visible to the space administrator.

![QQ??20210514153005.png](https://community.atlassian.com/t5/image/serverpage/image-id/143446i60521A7279745647/image-size/large?v=v2&px=999 "QQ??20210514153005.png")

You can try to add yourself to the Confluence administrator group in the site management.

![QQ??20210514152627.png](https://community.atlassian.com/t5/image/serverpage/image-id/143445i6DC00ABFB0860708/image-size/large?v=v2&px=999 "QQ??20210514152627.png")


Tags: cloud

confluence-cloud

site

template
How can I set a public space in Confluence which will be restricted only within our organization
Asked by apeksha:

I did read that you can set a global permission for Anonymous user , but that would mak eit accessible to everyone. We want it accessible to everyone, but only within our organisation, not across the internet. In that way that read only page does not need a license to log in. Is this possible in Confluence in Cloud setting. Thanks in advance !


Answers:
author: Matt Reiner [K15t]
body: Hi [@apeksha](/t5/user/viewprofilepage/user-id/2097358)

My team makes an app called Scroll Viewport that will soon do what you need: <https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence>

The app enables you to publish the content of 1 or more spaces to a website. In the past, that site was available publicly on the internet, but the team is working on adding authentication, so your team could sign in using SAML or OpenID.

Sorry we can't meet your needs today, but we hope to soon!


Tags: cloud

confluence-cloud
Trello Board Link Posted In Slack Opens Browser Not App For Some Users (iOS & Android)
Asked by Dave Stoltzfus:

I post a daily Trello Board url link in Slack for employees to reference. For some of my users tapping on this link on their mobile phones opens a browser and not the Trello app. This is happening for iOS and Android users. Futhermore the link opens with the side menu open in the browser for the Trello board and users have to tap to close it. The link opens for me in the Trello app not a browser. Thanks for any assistance you can provide.


Answers:
author: Dave Stoltzfus
body: So I've since figure out my own solution for iPhone iOS users. In Slack tap the 3 dots in the top right corner, then go to Settings, then Advanced, for the Web Browser select Safari. Now links will go directly to Trello and not the browser.
BUG: Youtube video embed should disappear after removing its URL from comment
Asked by adrienj:

Steps to reproduce:

1. Open any Trello card of yours

2. Paste a Youtube URL (e.g. \`<https://www.youtube.com/watch?v=mSgza7elZt8>\`) as a comment of that card, and save the comment =\> the Youtube video is embedded below the comment

3. Edit the comment again to remove the URL, and save =\> the Youtube video embed should disappear but it does not.


Answers:
author: adrienj
body: FYI, I just submitted this bug through <https://trello.com/contact>, as suggested by Trello on Twitter.


Tags: bug
Option to stay logged in only a gold feature?
Asked by richieboo:

I saw on Trello's feature board that an option to stay logged in has been added but I don't see it. Anyone know where to find it?


Answers:
author: Iain Dooley
body: [@richieboo](/t5/user/viewprofilepage/user-id/2357056) I have never been forced to login again on Trello, I think it's just the default.


Tags: feature

login
Trello & Gmail Connections
Asked by maggie moetteli:

I am trying to connect Trello \& Gmail together to be able to set up automatic emails when any of the cards change from different lists. I cannot seem to get the email to set up the power-up. Help!


Answers:
author: Iain Dooley
body: [@maggie moetteli](/t5/user/viewprofilepage/user-id/2357036) You don't need an integration for this, just enable email notifications and set them to "notify instantly" then subscribe to the entire board, and all list moves for all cards will trigger an email notification.

Just be aware that if you view the notification on any device within 5 minutes of it occurring Trello won't send the email notification.

comments: author: maggie moetteli
body: but does the submitter have to be on the trello board? We are using it for a big company and I don't want to add everyone to our board


author: Iain Dooley
body: [@maggie moetteli](/t5/user/viewprofilepage/user-id/2357036) I don't know what you mean by "submitter", you said you want to have email notifications when cards move between lists on a Trello board, right?


author: Garrett
body: Hey Maggie,

Sorry to hear that you are having trouble using the Trello and Gmail integration. Would you mind reaching out to us at <https://trello.com/contact> so we can take a closer look at this please?

Thanks so much!


Tags: gmail
Is it possible to use Trello as a Helpdesk platform?
Asked by Daniel de S? Mendon?a:

Currently i use Trello internally to manage my team, but we are trying to find a plataform similar to it that enables us to solve tickets from our clientes. Not sure if there is a plug-in that i can pay that creates new features to the platform, but i'm looking for it...


Answers:
author: Iain Dooley
body: [@Daniel de S? Mendon?a](/t5/user/viewprofilepage/user-id/2354604) I have released a Trello integration that allows you to use Trello as an email client:

<https://trello.com/integrations/#benkoboard>

This, combined with a Trellinator package:

<https://trello.com/integrations/#trellinator>

has allowed me to set up a shared HelpDesk system for a couple of my clients.

The caveat is that it only works with Gmail. In the past I've also integrated HelpScout so that all new conversations create cards with links back to the conversation but the latest version I mentioned above is superior because you can reply to conversations directly from the Trello cards.


author: Mirek
body: Yes, however it depends what you want to track, how many tickets... etc. Below is a example how you can set up your trello board.

<https://blog.trello.com/how-to-transform-trello-into-a-powerful-bug-tracker-with-the-marker-power-up>

<https://usersnap.com/integrations/trello>

Overall I personally prefer Jira for that or Jira Service Desk to be more specific, but if you prefer to do it in Trello that is fine. Just configure and start using. Then you would see if this is good or bad for you.


Tags: jira-service-desk
How can I COPY list to MANY boards at once?
Asked by Body Pit:

I use tens similar boards with different user and some times need to copy one list to all my boards. How can I do it by one click using default interface or another services?


Answers:
author: Iain Dooley
body: [@Body Pit](/t5/user/viewprofilepage/user-id/2354299) this is doable pretty simply using the API. A good triggering mechanism would be to create a card in a list with the name of the board to copy it to then add the "Copy to board" label.

You could dream up some other way to trigger the copy event, too -- but here's some examples of implementing it using that trigger.

You can use something like this in Butler:

When I add the label "Copy to board" to a card copy the list to board "{cardname}" and archive the trigger card

email their support for clarification on the specific command.

Here's the same code done using Trellinator:

<https://gist.github.com/iaindooley/b43f141f21f1143d5b0395ed0c69066c>

You can find out more about Trellinator here:

<https://trello.com/integrations/#trellinator>


author: Torben_trello
body: Right now, there is no option to copy lists to different boards in bulk. I'll let our team know, that you are interested in that. You might want to check, if you can build a custom solution for your needs using our API: <https://developers.trello.com/>


Tags: board
Trello: How can you search by mentions vs. assigned cards?
Asked by Fallon Scoggins:

I need to find an effective solution to follow-up on all cards that I ask a user a question via a mention. It looks like I can search by assigned cards, but sometimes in the flow it's easier to just @ a member. My ideal flow is to be able to search for follow-ups for the week to see if team members responded to my questions so things don't fall through the cracks.


Answers:
author: Iain Dooley
body: [@Fallon Scoggins](/t5/user/viewprofilepage/user-id/2353112) put this in the search (not filter or boards menu, but search box):

comment:"@username" edited:day

replace "username" with the actual username you want to look for. You can also use edited:week and is:open, board:"boardname" etc.

All search options are viewable here:

<https://help.trello.com/article/808-searching-for-cards-all-boards>

comments: author: Basat Tayfun
body: Dear [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) ; I tried using the \[ comment:"@namelastname" \] method to search for cards. My user/member name ("@namelastname") is mentioned in at least one comment in a few cards in one board. I tried both the search box at the very top as well as the filter form. But no hits. What am I doing wrong? Thanks

PS. I reviewed the instructions at \[ <https://support.atlassian.com/trello/docs/searching-for-cards-all-boards/> \] as well. The one about searching comments agrees with your instructions. So, I guess I am at the right place.
how do you auto-delete everything in the 'Archive'
Asked by fucktest:

how do you auto-delete everything in the 'Archive'


Answers:
author: Iain Dooley
body: [@fucktest](/t5/user/viewprofilepage/user-id/2352799) here is a Trellinator function that will delete all archived commands on a board when you add a card to the board called "Clear archived cards":

<https://gist.github.com/iaindooley/81eb6df83908ac0c10b9d07f807826ee>

You can follow these instructions to install Trellinator:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

comments: author: fucktest
body: can they add this basic info somewhere so when you google 'delete archive trello'

the relevant info / page would come up

cos this basic info cant be found anywhere and im pretty sure i already asked this sometimes within the last 2 years or something

also i think maybe got a response like 'can't' or i dun remember

this basic info should be added somewhere accesible already to permanetnly fix this problemm


author: Torben_trello
body: We currently do not have a way to bulk delete any cards. Unfortunately, for now, the only alternative to going one-by-one to delete those cards would be to create a script to automate that action via the API, so if you have any developer resources available to you, that would be a great route to explore: [https://developers.trello.com/](https://trello.com/docs)  

The reason why we currently do not offer a bulk feature from our end is to prevent any automatic process or option that would delete content permanently - which then at some point turns out was not meant to be deleted.

comments: author: fucktest
body: can they add this basic info somewhere so when you google 'delete archive trello'

the relevant info / page would come up

cos this basic info cant be found anywhere and im pretty sure i already asked this sometimes within the last 2 years or something

also i think maybe got a response like 'can't' or i dun remember

this basic info should be added somewhere accesible already to permanetnly fix this problem
are all data permanently deleted when you delete your account?
Asked by fucktest:

it says 'lose access', and it's not clear if all data is permanently deleted


Answers:
author: Iain Dooley
body: [@fucktest](/t5/user/viewprofilepage/user-id/2352799) from their privacy policy:

"Account information: We retain your account information until you delete your account."

<https://trello.com/privacy>


author: fucktest
body: anyone know?
Blank screen in Trello Windows app
Asked by Jen Gaffey:

I have installed and uninstalled the Trello app for Windows on my Surface 3 several times, and every time when I open the app I just see a blank screen. Has this happened to someone else, and does anyone know how to fix it? Thanks for your help!


Answers:
author: Torben_trello
body: Could you try reinstalling the Windows app from the Microsoft store using the steps here and see of that helps: <http://help.trello.com/article/1107-how-to-uninstall-the-trello-desktop-app>.

If that does not help, would you mind sending us the log files of the Windows app via trello.com/contact? You can find them via the Help menu -\> Export logs.

comments: author: Jen Gaffey
body: Thanks for the reply. It didn't work, but I appreciate it. I'll send the log files.


author: Oscar Alfonso Mart?nez Celis
body: Is there some answer for this, I have the same issue.


author: Cl?mence
body: I have the same issue, please help


author: Miika
body: For some reason atleast on Windows 10 it seems to only work in full-screen on my end. If I try to make it windowed it stops responding or just blanks out.
Repeat biweekly
Asked by Matthew McClintock:

I'm trying to add biweekly repeating cards but it always picks the next weekday to start on... say I want to start a week from this Wed, how do I pick that as the first repeat?


Answers:
author: Iain Dooley
body: [@Matthew McClintock](/t5/user/viewprofilepage/user-id/2352603) in Butler you would do something like:

Every 2 weeks starting 12 December 2018 create card "My Repeat" in list "ToDo"

In Trellinator this would look like:

<https://gist.github.com/iaindooley/872a48b35c61a15d55abb8364f6d4bc2>

You can see more about how to set up Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>


author: Matthew McClintock
body: It can't be done?

comments: author: Andrew Politi
body: No, it can't be done with card repeater. In another thread, Atlassian actually recommended using Zapier. That was two years ago and they haven't 'fixed' this yet.
How to reply to comment on iOS Trello app
Asked by Eric Earles:

My team does a lot of communicating via the comments inside a specific card. On the desktop version of Trello I am able to click reply and reply to that comment specifically.

I do not see or am missing the reply function on the mobile app version.

Does anyone know how to respond to a comment on Trello Mobile?


Answers:
author: Iain Dooley
body: [@Eric Earles](/t5/user/viewprofilepage/user-id/2351741) you just add a comment to the card, where are you clicking "reply"?

comments: author: BirdieBox BirdieBox
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)Iain- his point is that on the desktop trello, there is an actual "reply" hyperlink, that automatically tags the commenter...

Conversely, in mobile, "reply" doesn't exist... you are forced, instead, to manually tag the commenter, and start a new comment, to reply.

His question is valid, and I have the same question.

In mobile, why doesn't trello have a "reply" function?

The answer to that question can't be.. "comment"


author: Iain Dooley
body: [@BirdieBox BirdieBox](/t5/user/viewprofilepage/user-id/2721357) so there is! I've never even seen/used that reply link :)

I just type "@" followed by the first letter of the person's name who I want to mention.

But I think that despite your protestations the answer is, indeed "comment". You can submit this as a feature request and hope for the best, but they're pretty backed up I wouldn't hold your breath!

<https://help.trello.com/article/724-submitting-feature-requests-for-trello>


Tags: ios

mobile
Enterprise Account Sales?
Asked by Scott Murray:

I'm looking to get in touch with enterprise account sales. I have had very little luck with filling out their form for enterprise sales.

Does anyone have a contact in the enterprises sales team.

Thanks


Answers:
author: Dana Hogan
body: Hey Scott, Trello Enterprise here, feel free to reach out at dana@trello.com and happy to help. : )


author: marc -Collabello--Phase Locked-
body: ping for [@Monique vdB](/t5/user/viewprofilepage/user-id/786286)

Can you help with an enterprise sales contact?

comments: author: Scott Murray
body: [@slyoldfox](/t5/user/viewprofilepage/user-id/143823) thanks


author: Monique vdB
body: Thanks for the ping [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132), let me see who I can find!
Autocomplete Label Not Working
Asked by Jesse Younger:

I love the # shortcut to add labels to new cards. Last week it stopped working for some reason. Typing hashtag and some text brings up the label (e.g. #ac yields #Action label) but when I press Enter or Tab the card disappears. Anyone else experience this?


Answers:
author: Torben_trello
body: Would you mind reaching out to trello.com/contact with more details such as the browser in use, operating system, app version and a screenshot that shows the issue?

We'd definitely like to take a closer look.

comments: author: Jesse Younger
body: Thank you. Per support, a clean install of the desktop version did the trick: <https://help.trello.com/article/1107-how-to-uninstall-the-trello-desktop-app>

Thanks again.


Tags: label

shortcut
Column Text Truncated
Asked by Mickey Meredith:

Overnight, the columns within my support queue have started truncating the text within the column. Therefore I am not able to see the full Key, or item number. This makes it extremely difficult to manage the queue as it makes the team have to mouse over each item key. Is there any way to size the column width, or have the columns wrap the text within?


Answers:
author: Torben_trello
body: I am not quite sure what you are seeing. Have you tried a different browser/ device to see if you observe the same? If that is the case, can you reach out to trello.com/contact with the board link and a screenshot of what you see? Thanks for your efforts.

comments: author: Mickey Meredith
body: Torben, thank you so much for your response but it was a one day thing. I did nothing other than to move the columns around and then the next day it was working as before. I don't know if enough people complained or what, but it is fixed now. But once again thank you for the response.
Adding additional email accounts
Asked by emmarichardson:

I am trying to add another email to my Trello profile but every time that I click on the link from the email, it pulls up an HTTP 502 error page...can I only add two to a free account maybe?


Answers:
author: emmarichardson
body: Ok, as soon as I asked this, after trying everything several times yesterday, this morning it worked to copy and paste the link to a different browser!


Tags: email

profile
Need help exporting a Trello board, but can't find "Print and Export" option on menu...
Asked by Chuzzy Chu:

Hello there,

I would appreciate some help please.

I've been looking to export a Trello board, but the "Print and Export" option doesn't appear on my menu. I've been told to make sure I'm a member - which I am. And then to use an alternative browser - which I have, but still the "Print and Export" option is no where to be found.

Please what else should I do?

I eagerly await your response and solution to this issue.

Warmly,

Donald


Answers:
author: Teddy
body: Hi there!

In order to find that option, you will need to open your board menu by clicking on Menu in the top right corner of your board. Then, click on More to open the expanded menu where you should see the Print and Export option.

If you still don't see the option there, can you please reach out to our support team directly with a screenshot of what you see at <https://trello.com/contact>?


Tags: export
?????? ??????????
Asked by ?????? ????????:

? ???? ?????????? ???????? ?????? ???? 2 ?????????. ??????? ??? ???????? ????????????? ? Trello ?? ???? ????????????. ?? ???????? ?????????? ????? Trello Gold. ??? ??? ??????? ?????? ??? ??????? ?????? ???? ?????????? ? ??? ????? ????? ??? ??????? ?????????? ???? Trello Gold ? ?????? ??????? ?????????? ???????


Answers:
author: Soumyadeep Mandal
body: Hi [@?????? ????????](/t5/user/viewprofilepage/user-id/2348114) ,

Basically, this means that you can use the Trello gold feature for a month without paying for it!

After the free month of Trello gold over your account will be automatically reverted to the free plan!
trello custom background image is displaying upside down
Asked by Jay A:

I've been experiencing a strange phenomenon with photos i upload for a trello board custom background image... they come in upside-down. They sit on my desktop properly oriented, so I tried rotating it on my desktop, and re-import it upside down, and it's still upside-down in the trello board background! Anyone else have this or can offer a solution?


Answers:
author: Jay A
body: I have sent just the issue to trello support as you suggested. Thank you.


author: Denise
body: Hi Jay,

Could you get in touch at <https://trello.com/contact> and include the link to the board in question and the actual image you're looking to use as background?

Thanks, that will allow us to take a closer look and see what's going on.


Tags: image
Impossible to add trello calendar in outlook
Asked by David Clesse:

Hello,

I followed this guide:

<https://help.trello.com/article/1064-using-trello-with-microsoft-outlook>

After adding the internet calendar URL (<https://trello.com/calendar/>...) in Outlook and clicking ok, nothing happens : no new calendar appears :-(

We are using Outlook 2013 (v15.0.4783.1000)


Answers:
author: Orin Hutchings
body: Hi [@David Clesse](/t5/user/viewprofilepage/user-id/2347870)  
As another option, or solution, you can use zzBots to fully 2-Way Sync between Trello and Outlook Calendar.

This will sync both new and updated cards or events.

The link below will take you to the zzBots Bot Store where you can install this sync.  
[**zzBots: 2-Way Sync Between Trello and Outlook Calendar**](https://www.zzbots.com/store/gSmjhHKDRkf4GMjRH "You Can Install This Full 2-Way Sync Here")

There will be videos to walk you through the install and sync set up.

I hope this is helpful, and provides the solution you are looking for.  

Disclaimer: I am affiliated with zzBots


author: Denise
body: Hi David,

Does the calendar appear at all in your list of calendars within the selected calendar group?

If the calendar shows there but no entries are visible, I'd suggest to check if there's any cards with due dates on the board in question. This doc includes more on adding due dates to cards <https://help.trello.com/article/794-adding-due-dates-to-cards>

comments: author: David Clesse
body: Hi Denise,

no no calendar appears at all :-(

Actually if i download the calendar file and then import it, it works. (but will be local)

I can access it in a browser from its url so it doesn't seem to be an access issue.

Thank you for your answer :-)

David


author: David Clesse
body: Did nobody already got the same issue?


author: Hillel Glazer
body: I'm having the same issue with Office365.

I add the Trello feed via iCal to the Outlook calendar and none of the cards appear in the Outlook calendar.


Tags: ms-outlook