youngmon/atlassian-qna huggingface dataset:
Advice on G1 garbage collector use for Confluence 5?
Asked by Jim Bethancourt:

With Confluence 5 (and likely all other Atlassian products) requiring Java 7, are there any recommendations for or against using the relatively new [G1 Garbage Collector](http://www.oracle.com/technetwork/java/javase/tech/g1-intro-jsp-135488.html) that ships with Java 7? I'd like to move to using it since we're using about 6 GB of heap (one of the use cases that the link describes), but I'd appreciate input and if there are any data from tests that have been run before putting it into use. If you're wondering what JVM flag to specify, it's**-XX:+UseG1GC**


Answers:
author: JohnA
body: Hi Jim,

I haven't had time to test the new G1 collector yet but I have high hopes that it will improve the throughput of GC in large Confluence instances, but it seems the most important feature is to be able to specify the pause time and the collector will try to keep to it. However, it is a new innovation so I would recommend testing it out before deploying it in production but it does appear like the CMS collector without the required tuning so it could well help when instances are struggling with GC issues.

All the best,  
John

comments: author: Jim Bethancourt
body: Hi John,

Thanks for the answer! It would be great to see a report comparing G1 to the default garbage collector similar to a report that was written a while back comparing Confluence to Clustered Confluence. I've tried to look for it recenly but can't find it. Although we don't use Clustered Confluence, maybe using G1 would help in situations that might otherwise need Clustered Confluence.

Thanks,

Jim


author: Jim Bethancourt
body: Hi Matt,

Thanks for the update! This is great news to hear.

Thanks,

Jim


author: MattS
body: There's a feature request about this at <https://jira.atlassian.com/browse/JRA-38956>


author: Eric Koepfle
body: I keep a GC history on our large financial clustered instance. When I roll out 5.2 on 1.7 in the next month, I intend on testing G1, as GC is one of the things that plagues our instances. All nodes Full GC at once and.. yea.  

Object creation in Confluence is off the hook. Add a lot of MS-Office users and the corresponding renders and it gets ugly fast. I have never seen a jprofiler report quite like it. I am glad they started rewriting parts of the office connector, some of the 3rd party libraries looked like CS Student projects (example: Jxcel).


Tags: garbage-collection
How do I see design mode when editing a page? Confluence 4.3.3 Markup mode?
Asked by KP11:

How do I see design mode when editing a page? Confluence 4.3.3

I believe it was Markup mode. It is the mode where you can see the code that formats the text. Pound sign etc

<http://blogs.atlassian.com/2011/11/why-we-removed-wiki-markup-editor-in-confluence-4/>

Is there a substitute if the above blog is true?


Answers:
author: Daniel Borcherding
body: Ken,

That blog outlines out thought process from moving away from wiki markup and towards xhtml storage.

You are still able to insert wikimarkup from the Insert menu. You will no longer be presented with a wikimarkup view for editing your Confuence pages.

If you need a finer grain of control over how your Confluene pages are rendering you can look at the source editor plugin.

<https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.editor.confluence-source-editor>

This plugin will allow you to edit the html of a page directly getting the most amount of control over your pages possible.
How do I reclaim user Confluence On-Demand licenses after I disable a user?
Asked by Marc Dantona:

I have 16 allowed users with my Confluence On-Demand setup. I've disabled a user that is no longer using the tool and tried adding a different person from the 'Confluence Admin' \> 'Users \& Groups' \> 'Users' section. After I disabled the user I tried to add a new user but the system tells me:
> "This Confluence installation is not licensed for additional users.
>
> * Users allowed by license: 16
> * Current active users: 16
>
> If you would like to add users you will need to [upgrade](http://www.atlassian.com/c/12522/buy-upgrade) your Confluence license. ([Upgrade pricing](http://www.atlassian.com/c/12524/license-upgrades))
>
> Please [contact us](mailto:sales@atlassian.com) if you have any questions."

Can anyone tell me how I can free this unused license up for the next person?

Thanks in advance!


Answers:
author: Marc Dantona
body: It turns out that when using On-Demand, one will need to contact support for this action. Apparently, " the group cache needed to be flushed"

:-P

comments: author: Nic Brough -Adaptavist-
body: Oh, that's new. And a bit of a downgrade IMHO, as you really should be able to simply bin a user for yourself.

Thanks for letting us know, I'll have to scribble that down for next time!


author: Michael Knight
body: Hi Marc,

This sounds like buggy behaviour to me. Could you let me know the support issue that this was handled in? I'll ensure that it is followed it up.


author: Marc Dantona
body: Thanks @Michael!
>
> JST-56362 {#toc-hId-1875447772}
> ===============================


author: Nic Brough -Adaptavist-
body: Remove the deaded user from the group(s) that give them "can use" permission. You can see this in the Admin -\> Global permissions section.

comments: author: Marc Dantona
body: Thank you for taking the time to respond Nic. I tried that, but no dice. We have 14 users in our groups. :-/


author: Nic Brough -Adaptavist-
body: Ah, I forgot...

Adminstrative users automatically get "can log in" as well. Even if they're not in the users group, if they have system-admin rights, they count towards your licence overhead. (It does de-duplicate though - if "nic" is in confluence-users AND in confluence-administrators, I still only take up one seat).

I think Atlassian's system account also takes up 1 seat in OnDemand installs too, but you should only be paying for 15 licences.


author: Dave
body: The sysadmin user doesn't take a license seat, but the text on the page can be misleading.


Tags: administration

cloud

confluence-cloud

licence

user
Change Server Base URL
Asked by Jose Alberto Hernandis:

Our company is changing her name. From Studioweb to Arcadina and for this we want to change our On Demand URL from <http://studioweb.atlassian.net> to <http://arcadina.atlassian.net>

Is this possible? How can we do this?

Thanks.


Answers:
author: C. Faysal
body: this can't be done.

there are several questions about this here in answers...

please read this answer


Tags: change

server

url
I want to create a stand-alone onDemand Wiki
Asked by Stephan Grubbe S?lby [Bording Data A/S]:

I already have an Jira+Confluence onDemand solution hosted on [bordingdata.atlassian.net](http://bordingdata.atlassian.net). This is for development/internal work.

Now I want to make an external facing wiki (for public documentation), which do \*not\* have JIRA as default site when logging in.

Since this is a requirement, I don't think it's enough to give anonymous access to a space. Or?

My proposed idea was to get a second onDemand hosted at [wiki.bordingdata.atlassian.net](http://wiki.bordingdata.atlassian.net). But for some strange reason, this URL is not allowed???

So how may I setup what I want? Either using a second OD or by removing JIRA stuff / landing pages from anonynmous spaces?


Answers:
author: Stephan Grubbe S?lby [Bording Data A/S]
body: Yes, I am aware of those solutions. Including the fact that anonymous users don't see the jira issues.

My question was really to avoid the deep linking. But I take it, that you don't have an answer for that on the combinded JIRA+Confluence setup.


author: Abdulrazaq Mohammed Ali Omar
body: To enable public access to a Confluence space, you can edit the relevant [space permission](https://confluence.atlassian.com/display/AOD/Space+Permissions+Overview). If you want a space to be publicly accessible, the anonymous user must have at least the 'View Space' permission. To set space permissions, choose **Browse** \> **Space Admin** \> **Permissions** . More details is described in this [documentation](https://confluence.atlassian.com/display/AOD/Setting+Up+Public+Access) .

As for the landing page, since your instance is a JIRA+Confluence, then you can provide the direct space link to your users and they can access the relevant public spaces and won't be able to view your JIRA data since they do not have permissions.


Tags: cloud

public

url
Edit last comment only?
Asked by LEM:

Hi everybody,

is it possible to set the user-permissions to edit the last comment only? So that previous comments can't be modified by the standard-user, but by the administrator only?


Answers:
author: AhmadDanial
body: Hey there, Lem.

Seems like you need some customization on this one. Try seeking help from the following channels further to see whether this is achievable or not:

* Atlassian Experts: <http://www.atlassian.com/resources/experts#find-an-expert>
* Atlassian Community Chat Room: <http://blogs.atlassian.com/developer/2010/01/the_atlassian_community_irc_channel.html>
* Atlassian Developer Network: <http://confluence.atlassian.com/display/DEVNET/Getting+Involved+in+the+Atlassian+Developer+Network>

I wasn't able to find any plugins that might be able to have the ability of doing so.

Warm regards,

Danial

comments: author: LEM
body: Hi Danial,

sadfully not the information I hoped for, but thanks :-)

Best regards,

Werner


author: LEM
body: @Anthony: no. The only answer seems to be the comment from Ahmad.


author: Anthony Pomtree
body: Werner, did you ever find any help on this issue? We are looking for the same functionality. Thanks.


Tags: comment

edit
Change title of a page
Asked by Fran?ois:

Hi,

I realize a fucntion to change the name of a page, it works good and change the name but if i look in confluence, it doesn't recognize the page anymore because the name is not the same.

Need I to change something in parent page or space?

Thanks for your help.


Answers:
author: Daniel Borcherding
body: Hello Frake,

It looks like you are interested in the following outstanding feature request.

<https://jira.atlassian.com/browse/CONF-2906>

This feature would automatically redirect users to pages after they have been renamed. It is a bit of an older feature, but it is still a good idea to vist the issue and vote on it. I understand that you are limited to an [End Of Life](https://confluence.atlassian.com/display/Support/Atlassian+Support+End+of+Life+Policy) version of Confluence. This feature request would only be rolled into a more modern version of Confluence. To my knowledge there is no way to acheive the functionality you are looking for in your version of Confluence.

I will attach this post to the feature request to further increase it's visibility.


author: Fran?ois
body: Yeah but it's not a choice...i develop for a company which works with this version for 5 years and has some stable products on this one...


author: Bastiaan Jansen
body: Hi Frake,

Could you let us know which version of Confluence you are using? I tried replicating this with the latest version, the links where automatically updated.


author: DanielG
body: It's time to update the version mate!


author: Fran?ois
body: Version 2.4.9
Confluence Page Permissions
Asked by Tom:

Confluence 4.2.12

There's a specific user having an issue seeing a restricted page. He has view/edit rights to the space, view rights to the restricted parent page and has rights on the child page.

Other users have the same permissions defined in the same spots and are not having issues viewing the page.

Tried all the usual permission troubleshooting steps:

1. remove/add user to the allowed to edit users
2. had the user log in/out
3. restart the browser
4. try a clean cache and cookie space
5. try another browser


Answers:
author: LuizA
body: Hello Tom,

To better analyze if this can be a kind of bug or some configuration that could be wrong regarding the permissions itself I would suggest you to raise a support ticket at our [support.atlassian.com](http://support.atlassian.com) and so we can take a better look into this behaviour. If possible please attach a screen-shot (if there's some error message) and your 'atlassian-confluence.log' for a review.

Best Regards,

LJ.


Tags: page

permission
Why dont I have "Manage Dashboard" in my Confluence On Demand as I have in my Jira On Demand?
Asked by Jamesb:

I find it strange that I cannot customize my Confluence Dashboard with some gadgets/macros as freely as I can in a Space. Themes, colours etc are not as important. My Jira instance offers me this opportunity to "manage dashboards" why not my Confluence? Am I missing something?


Answers:
author: RianA
body: Manage Dashboard is unique to JIRA, and Confluence dashboard can be [customized](https://confluence.atlassian.com/display/DOC/Customising+the+Dashboard) through layout, which is not available in OnDemand version due to its [restricted function](https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand). And please bear in mind that, there's not much gadget available in Confluence like in JIRA, therefore I am afraid it would not be available.


Tags: cloud

confluence-cloud
Confluence Licenses
Asked by Conrad Jooste:

Do we need to have licenses for people (employees) that want to **view** information that should **NOT** be public, so needs to be protected, but they don't need any editing functionality?


Answers:
author: cbenard1
body: Hello,

Any account created in Confluence will count against your license. So in short, to view non public material you have to have an account.

I would suggest one shared account that does not have access to edit material. Give everyone the password and have them share. This way it only 'costs' one user license.

Hope this helps

Turner


Tags: cloud

confluence-cloud
How to remove attachments from a page in confluence?
Asked by emir lopez:

It's very easy to attached documents, and leave them avalaible for people to use. However, when you only one to have the latest version avalaible and eliminate previous documents to avoid confusion for users, I can't find a way to do it. Can anyone help?


Answers:
author: emir lopez
body: It was a case of not scrolling right and seeing the delete button there


author: Rosanna Diogini
body: I just cannot find that delete button anywhere. mind boggling how it can be so difficult.


author: David Skreiner
body: I've repeatedly got this question from users, ALL of them claimed that one cannot delete page attachments.  
(They were trying to delete attachments while in the Editor. Unfortunately, the Delete button doesn't show up in the Editor. Instead, you need to go to the target page and use Tools -\> Attachments.)

comments: author: Herve Le Toumelin
body: Hi, how to go to the target page ?


author: Pepe
body: Go to your space permissions. There is a permission to add and remove attachments. Be sure you have both if you need to delete attachments.

\<base url\>/spaces/spacepermissions.action?key=SPACEKEYHERE

comments: author: Chinthana gowda
body: okay thankyou


author: Herve Le Toumelin
body: Delete didn't appears, has to require the administrator to add permission.

After it works !


author: emir lopez
body: I guess it was a case of not acrolling to the right where the eliminate button is, thanks for the anwers!


author: emir lopez
body: How do I check the permissions setting? I think that might be the issue


author: Pepe
body: are you uploading the same file with the same name over and over with updated content? Confluence should just be keeping the old copies in its version control but pointing to the newest file you uploaded.

If the above is not the case what is stopping you from deleting the old attachments (if not permissions)?


Tags: cloud

confluence-cloud
Edit in Office with Chrome Browser
Asked by Sebastian Rublewski:

Hi everybody,

I have the follwing question: I use 2 browers to access my confluence.

Chrome: My browers of choice... only problem I can not edit MS Office documents by using "edit in word" it tells me I need Firefox or IE.

IE: Does not support drap and drop it says it needs google gears which have been closed since 2011.

Any idea how to get drag \& drop into IE or is there some way to use chrome to open "edit in word"


Answers:
author: JohnA
body: Hi there,

I believe in order to get drag and drop in IE you would need to use the [Google Chrome Frame](https://developers.google.com/chrome/chrome-frame/), but I'm not aware if this would disrupt the use of the Edit in Word functionality. I believe it would still work but I can only recommend that you give it a try and see whether they work together.

However, I'm not sure of any way to get Edit in Word working with Chrome, so in your situation I would investigate using IE with Google Chrome Frame.

All the best,  
John

comments: author: Sebastian Rublewski
body: Hi John,

I did try out what you said which makes since this is the continuing project of gears, but no sucess =( and it works side by side since I can still edit the documents from word. Maybe I'll take a look at firefox then.

and thanx for the quick reply!!! good stuff!


author: JamieA
body: Chrome frame does break edit in office functionality. But this is a fairly simple fix in the browser detection logic for the edit in office plugin... not sure what the holdup is on this. There is more info on the bug about editing office docs in chrome (which is probably a huge task to make work).


Tags: chrome

internet-explorer
Oracle Clustering compatibility from Confluence 2.10 to 4.3
Asked by Mervyn Fealy:

I am currently working out a plan to upgrade our version of Confluence v2.10.2 to Confluence v4.3. We are performing this upgrade incrementally from 2.10.2 -\> 3.5.17 -\> 4.3.  
However, I have a quick question about our Oracle RAC compatibility.  
In summary, we have a 2 node Oracle RAC. We are running the following products and versions on our database servers:  
* Oracle Clusterware - Version 10.2.0.4.0
* 10g Database - Version 10.2.0.4.0
* Sun Cluster - Version 3.1

Are these technologies still compatible with Confluence v3.5 and v4.3?  
Or will we need to upgrade these technologies ahead of our Confluence upgrade project?


Answers:
author: JohnA
body: Hi Mervyn,

Strictly speaking neither Confluence 3.5.x nor v4.3.x actually support Oracle 10g databases, although in practice I'm not actually aware of any problems with customers running Confluence 4.3.x on Oracle 10g databases. However, they aren't tested configurations so you might find you have problems and need to upgrade the database, but I believe that in the short-term you wouldn't have problems with your current hardware although obviously you should perform a test upgrade first to avoid any unexpected problems

All the best,  
John


Tags: data-center

database

oracle

upgrade
Upgrading from 2.10 to 4.3
Asked by Bron:

I am upgrading confluence from 2.10 to 4.3 .

Is there a need for me to upgrade the supported platforms also as I incrementally upgrade or can I just incrementally upgrade my confluence and then migrate from weblogic to tomcat etc

All answers are much appreciated.


Answers:
author: Nic Brough -Adaptavist-
body: Yes. You need to update the platforms as you go.

Your upgrade of Confluence needs at least two steps: 2.10 -\> 3.5 -\> 4.3. I'd use the highest recommended and supported versions of the supporting software in the docs for 3.5 and 4.3


author: RianA
body: I would like to recommend to migrate from weblogic to tomcat first, and then proceed with upgrading Confluence, as the support for weblogic has been dropped. As Nic said earlier, please upgrade to 3.5.x first then proceed with Confluence 4.3.x, this is caused by the user management changes in Confluence 3.5 and above. In the transition of upgrade of 3.5.x, we would like to recommend you to upgrade to latest version of 3.5 which is 3.5.17, so that you will be upgrading to Confluence that has less problem than its prior version before upgrading to 4.3.x.

comments: author: Nic Brough -Adaptavist-
body: Yes, I should have said that - I'd recommend moving off weblogic as the very first step, as you can then use Confluence-on-Tomcat as supplied by Atlassian's standalone installation which is a LOT easier to step through upgrades


Tags: upgrade
Is it possible to drag and drop emails from MS Outlook directly into a space / page?
Asked by Arne Boye-M?ller:

We are evaluating Confluence and not sure if this is the right forum to ask:

1. **Drag and drop emails into page or space?** In our work cycle we would like to be able to drop emails from MS Outlook onto a page or space where the email then gets stored and becomes viewable / searchable.
   1. **Drag directly from Outlook and drop on Confluence:** we realize files can readily be dragged from the desktop to Confluence. But we looking for a solution where dragging can be initiated from within Outllook folders and the email message be dropped directly on a Confluence space og page.
   2. **Clickable listivew :** we need to see emails in a list (plugin / macro?), like when you look into a generic email programme. The email attachments should preferably also be searchable.
2. **email association with a certain page?** It would be elegant, when need be, that emails could be associated with a page alone and not just to a space.


Answers:
author: J?rgen St?tz
body: > 1. **Drag directly from Outlook and drop on Confluence:** we realize files can readily be dragged from the desktop to Confluence. But we looking for a solution where dragging can be initiated from within Outllook folders and the email message be dropped directly on a Confluence space og page.

Hi,

how can this be handled? Is it possible to drag directly from Outlook?

thx

comments: author: Vera Henrichs
body: I'd love to hear too if it's possible!


author: Mirko Skramusky
body: Hi, you can achieve the functionality of searchable emails, unfortunately not out-of-the-box. If your emails are attached to confluence pages (drag and drop), it can be added to the search index via a additional plugin. This must contain an specialized [*extractor*](https://developer.atlassian.com/display/CONFDEV/Extractor+Module) which can read the email content.

But with this, the emails not shown directly in the page.

Hope this helps to to take a step forward!

comments: author: Anthony Paul
body: it's late to the game but we found that you can do this only with Chrome. However, you still cannot go from confluence to email attachment without saving first as this will just put the link in outlook. the feature would be tremendously time saving especially when working with vendors who are not in our instance and also to avoid local versions of files.


author: Arne Boye-M?ller
body: We do realize, it is entirely possible to drag and drop a file which could be a MS Outlook message file but this only stores as an (unsearchable?) attachment.


Tags: drag-and-drop

email

ms-outlook
Find pages which are restricted to members of an already deleted group
Asked by Holm Spitzer:

Hello,

we are using Confluence 3.5.11 in our company. I've got a request to restore some missing pages.  
All missing pages were created by members of one group that no longer exists and only members of this group had access to these pages. And of course, these users have no idea about title of their missing pages and i can't find the content in the database.

My question is, how can i find these missing pages and how can i make they visible?

Any kind of help is highly appreciated.

Best regards, Holm


Answers:
author: Ryan Goodwin
body: Hi Holm,

Any member of the confluence-administrators group can access Space Admin functions. In the space admin \> restricted pages section of each space, you can see a list of all restricted pages. You'll need to have some idea of what these pages are, or who the users were that set the restrictions. Then you can alter the restrictions from that portion of the Space Admin \> Restricted Pages.

Hope that helps.

comments: author: Holm Spitzer
body: Hi Ryan,

thanks for your help. I found the pages and could restore them.

But the content was to old and outdated, so the users were not longer interested in on it. :-(

Best regards,

Holm