youngmon/atlassian-qna huggingface dataset:
Is there a way to save a List View in Jira work management project?
Asked by Ceylon Allmond:

Our users are utilizing and customizing the list view in their work management project. However, once our users log out and start a new session in Jira, the custom list view isn't retained. Is there a way we can save a custom list view in a work management project?


Answers:
author: John Funk
body: Hi Ceylon,

There is an open request for this that you can vote for and follow here:

<https://jira.atlassian.com/browse/JWMCLOUD-98>


author: Jack Brickey
body: Hi [@Ceylon Allmond](/t5/user/viewprofilepage/user-id/4433721) , they could create a JQL filter and save that. They can also star their filter. Another idea would be to creat a dashboard.


author: Hannes Obweger - JXL for Jira
body: Hi [@Ceylon Allmond](/t5/user/viewprofilepage/user-id/4433721)

I don't know if this problem, in itself, justifies additional tooling for you, but just to put it out there: If you're open to solutions from the Atlassian Marketplace, this would work as expected in the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2648298).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, it has a few things in common with JWM's list view, however JXL comes with a range of advanced features, and also works in (and across!) projects of any type, not just JWM projects

Plus, any customisations are stored across sessions, meaning that you'll find your list view exactly like you left it.

This is how it looks in action:

![hierarchy-with-interaction.gif](https://community.atlassian.com/t5/image/serverpage/image-id/313773i6509E7B47CE1826D/image-size/large?v=v2&px=999 "hierarchy-with-interaction.gif")

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-work-management-cloud

list-view
Can I create multiple board on based on reporter?
Asked by Kumari dvipa:

Hi,

If Our company buy only JIRA Work Management not JIRA Software then also we can see the board and we can create the multiple board as per the Role and reporter?


Answers:
author: John Funk
body: Hi Kumari,

One option would be to buy Jira Software, which would include Jira Work Management. Then you would be able to do that.


author: Mikael Sandberg
body: Short answer is no, currently you cannot have multiple boards in a JWM project. Your current option is to use the filter option on the board to see issue for specific assignees/reporters.


Tags: cloud
Q. 1. Can we create multiple Board under 1 project, According to the Reporter?
Asked by Kumari dvipa:

Hi All,

1. Can we create multiple Board under 1 project According to the reporter?

2. Can I apply permission based on reporter and assignee? Means that only reporter and assignee can see own ticket ?

3. Can we create multiple form based on the assignee or reporter?

Please help,

Thank you,

Dvipa


Answers:
author: John Funk
body: Hi Kumari

1. Why would you want to do this? Just filter on the reporter.

2. Yes, you can implement issue level security for Company-managed projects to do this (but not Team-managed).

3. No, this is not possible.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

1. Boards only belong to projects if the project is team-managed, or not Software projects. You can not have multiple project boards, but you can create many boards in Software projects
2. Yes, you can do this with issue security, but only in company-managed projects (team-managed projects do not have issue security yet)
3. No, forms are defined by issue/request type, not people


Tags: cloud

jira-work-management-cloud
What is the limit on issues of all issue types
Asked by Akram Rajwani:

Apologies if this happens already been answered. I can't quite find an exact answer. We have a company managed JWM project for employee onboarding, change, and offboarding. Each issue type creates around 25-30 subtasks. I noticed that each subtask is also counted as an issue and I'm worried that with 25 to 30 subtasks, we will hit some type of limit. Is there a limit to the number of issue in a project?


Answers:
author: John Funk
body: Hi Akram,

No, there is no issue limit.


author: Laurie Sciutti
body: Hi [@Akram Rajwani](/t5/user/viewprofilepage/user-id/2811243) \~ no limit that I'm aware of....


Tags: cloud

jira-work-management-cloud
Track progress in Jira work management
Asked by C S Seshagiri:

Is there a custom field option in Jira work management where a user can select 1% - 100% from a Progress dropdown and then have that percentage appear in a green progress bar? For example, the user selects 25% and then the first quarter of the progress bar is green.


Answers:
author: John Funk
body: Hi CS,

No, nothing out of the box. You would need to install an add-on from the Atlassian Marketplace. And it might only work for Dashboards and not in the issue itself.


author: Hannes Obweger - JXL for Jira
body: Hi [@C S Seshagiri](/t5/user/viewprofilepage/user-id/5426245)

you may want to check out e.g. this app - *[Fields: Custom Field Types for Jira](https://marketplace.atlassian.com/apps/1225290/fields-custom-field-types-for-jira?hosting=cloud&tab=overview)* - which has a progress bar custom field that should behave just like you described. (I'm not associated with the app vendor.)

Hope this helps,

Best,

Hannes


Tags: cloud

custom-field

progress
How do I reference a subtask Parent's custom field in an email automation rule?
Asked by Ishita Avinash:

The resulting email does not contain the parent's custom fields. Although, {{issue.parent.summary}} works fine. Any assistance would be greatly appreciated.

![shared image.jpg](/t5/image/serverpage/image-id/313500iB17B7FB33E2841D6/image-size/large?v=v2&px=999 "shared image.jpg")


Answers:
author: Tugba Capaci
body: Hi [@Ishita Avinash](/t5/user/viewprofilepage/user-id/4990422)   

Lets say, you have a custom field named 'Custom text' in the parent issue, you can get its value using the following syntax:

{{issue.parent.Custom text}}

You can find the related documentation [here](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#:~:text=%7B%7Bissue.%5BCustom%20Field,returns%0A%0AAlana%20Grant).

<br />

<br />

Tugba  
[actioner.com](https://actioner.com/)  

<br />


Tags: cloud

jira-work-management-cloud
Timetracker not working after Safari / OS update
Asked by Asfihani:

Hello,

I have issue with Timetracker that doesn't show up after updating my macOS Monterey to latest version which obviously update the Safari as well. Please advise.

Safari Version 17.4 (17618.1.15.111.5, 17618)

macOS Monterey 12.7.4 (21H1123)  

Kind regards,  
Asfihan![Screen Shot 2024-03-21 at 07.59.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/313455iA05F4A41B2FC6B7B/image-size/large?v=v2&px=999 "Screen Shot 2024-03-21 at 07.59.16.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Looks like you are using addon to track the time. I would recommend to check with application support team once on any compatibility issue. Checking on my end I don't see any reported issue yet. Thanks!

comments: author: Asfihani
body: [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) thank you and sorry for the late reply as I didn't get any notification from your answer. I don't use addon to track the time, what I am referring is I unable to view Timetracker section in the Safari browser which usually show up after clicking "Show worklogs" menu. I use this function to manually record the time spent. At this time the I use other browser Firefox and it just work fine. I also updated Safari to the latest version 17.5 (17618.2.12.111.5, 17618) but the issue still there. Please advise.


author: Attila Bord?s _Everit_
body: Hello Asfihani,

I'm Attila from Everit Kft., developers of the Timetracker app. Could you please raise a ticket for us here? <https://everit.atlassian.net/servicedesk/customer/portal/4>


Tags: cloud

jira-work-management-cloud
Is there an option to have a project overall status summary?
Asked by noa einhorn:

My goal is to see the project status, but more detailed than just one word.

I want to have like a "feed" with the project status that I will be able to update manually each week when I go through all the projects I have in my company.


Answers:
author: Mikael Sandberg
body: Hi [@noa einhorn](/t5/user/viewprofilepage/user-id/5457989),

Welcome to Atlassian Community!

You may want to take a look at [Atlas](https://www.atlassian.com/software/atlas), it allows you to report the project status on a weekly basis.


author: Danut M _StonikByte_
body: Hi [@noa einhorn](/t5/user/viewprofilepage/user-id/5457989),

You could create a dashboard in Jira for each project, with all the necessary gadgets in place. This way, you will have the project status in real time.

This article shows how to create an "Release Overall" (or Project Overall) status dashboard for one project: <https://community.atlassian.com/t5/App-Central/How-to-track-scaled-agile-SAFe-projects-in-Jira-with-Great/ba-p/1929694>

Once you create such dashboard for one project, you can clone it for other projects.

Hope this helps.

Danut.


Tags: cloud

jira-work-management-cloud
Updates in automation on when to allow use of criteria?
Asked by Atle Bjelland:

Hello,

When we go to update an automation that was created some time ago it does not allow for the same configuration as before.

We are unable to add an If: conditional statement to the branch, however in the past I've clearly added If statements before (as seen in the attached screenshot below).

![Jira Cloud automation issue.png](/t5/image/serverpage/image-id/313260i311F2F252ABF5947/image-size/large?v=v2&px=999 "Jira Cloud automation issue.png")

Any advise would be welcome.

Thanks

<br />

Atle


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Atle Bjelland](/t5/user/viewprofilepage/user-id/983945)

you can use branch and add condition inside branch. Great example with good explanation you can find here - <https://community.atlassian.com/t5/Jira-Software-questions/Automation-question-concerning-multiple-condition-action-blocks/qaq-p/1601719>

Regards,

Seba


Tags: cloud

jira-work-management-cloud
automation to setup approvers
Asked by Muhannad.Kaddour:

Hi   
i m using automation to set approvers field with the correct approvers based on some field value   

it all works fine , the approver field is updated and i can see the user assigned, but when the transition happens and it requires approval, it prompts me to add approvers ignoring the value i already set

i tried setting it using field options or json syntax and failed both ways, what am i missing   

Thanks![Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/313377i117628471007CD36/image-size/large?v=v2&px=999 "Jira.png")


Answers:
author: Ravya
body: Hi Muhannad,

Is the field you are trying to update via automation available on the respective issue screen? If not try adding the field to the screen and check if that works!

comments: author: Muhannad.Kaddour
body: yeah it is available , thats where i got the screen shot it self, from within the issue


author: Ravya
body: Could you once recheck if the field you are trying to set in the Approver(workflow) is the same the field you are trying to update via the automation


author: John Funk
body: Hi Muhannad - Welcome to the Atlassian Community!

That sounds like a bug to me. I think you should open a support ticket with Atlassian to get their guidance. Please post back here with the resolution or if they open a bug ticket for you.

<https://support.atlassian.com/contact/#/>

comments: author: John Funk
body: Did you open a support ticket? What did they say?


Tags: approver

automation
Edit Forms Drop-down list
Asked by Renata Almeida:

I am trying to edit a form (need to add one more option on a drop-down list) and I do not find how


Answers:
author: Bhanu KN
body: Hi [@Renata Almeida](/t5/user/viewprofilepage/user-id/5457273)

Hope you are doing well.

Assuming you have Jira admin permission and that you are on a Company-managed project:

* Go to Settings \> Issues \> Custom fields
* go to the custom field you wish to add an option in the list \> Select ellipsis(3 dots) on the right \> Contexts and Default Value \> Edit Options

You will be able to add an option from here.

If you do not have admin permissions, please get in touch with your Jira admin. They should be able to help you.

Let me know if this helps!

Cheers:)

Bhanu


Tags: cloud

jira-work-management-cloud
Access Jira Align API 2.0 to pull Epic Benefits tab data for Business Case
Asked by Steve Krysko:

I'm trying to generate reports in PowerBI by pulling data from the Jira Align API. Specifically, I'm looking to pull the Lean Business Case fields in from the Benefits tab. I found a reference in the API documentation that led me to believe the data in these fields can be pulled, but the only data I can retrieve is from the Intake tab. There is content in the fields I am trying pull. How can I do this?


Answers:
author: Sam Tsubota
body: [@Steve Krysko](/t5/user/viewprofilepage/user-id/712006) The primary use case for the Jira Align APIs are for building integrations with Jira Align. Thus the fields that are available through the APIs are limited. Jira Align Enterprise Insights is the data mart for Jira Align that is intended for building custom reports and dashboards using your existing data visualization tool like PowerBI. Enterprise Insights is an Azure SQL database that is updated hourly from your Jira Align instance. Enterprise Insights has a table that has the data on the epic Benefits tab. You can get a 45 day trial of Enterprise Insights. Just contact your Atlassian Enterprise Advocate and they can assist you with that.


Tags: api
How do you use MISSED status in Objectives?
Asked by Marcie Mierz:

I can't seem to find any documentation that explains what the status of "missed" represents for Objectives. Is this a phantom value that crept into our configuration or an earlier status that has been depreciated and isn't worth mentioning anywhere?


Answers:
author: Nohma Abboud
body: Marcie,

* **Missed:**Indicates that the goal described in the objective was not reached in time.

hope this help

Nohma Abboud

comments: author: Marcie Mierz
body: that makes sense, but if the objective was expected to be delivered mid PI, then what happens? do you just change the expected date to shift the objective out along the PI timeline and it will always maintain the missed status even when it's delivered?


author: Nicholas Taylor
body: Hi [@Marcie Mierz](/t5/user/viewprofilepage/user-id/4971329) - If the Objective was planned to be completed within the PI, but it didn't occur \[for whatever reason\], then it gets re-labeled as "Missed" per what [@Nohma Abboud](/t5/user/viewprofilepage/user-id/4352249) shared.

That Objective does not rollover into the following PI. It stays for tracking purposes and overall ART metrics, etc.

If the work (ie. Feature) is going to rollover into the the following PI, then you would simply create a new Objective.

Hope that response helps and is of value!  
-Nick


Tags: objective
Epic Process Step Change History
Asked by Kiran Yarlagadda:

I am trying to find all the process step changes at the Epic level using the Audit log view in Jira Enterprise Insights but noticed that for some of the Epics all the changes are not recorded in the Audit log view

1.Can a process step be updated in JA without create a audit log record?

2.Any other table to get all the process step changes for a given Epic ?


Answers:
author: Sam Tsubota
body: [@Kiran Yarlagadda](/t5/user/viewprofilepage/user-id/4991070) The current_dw.Epic Process Step Assignment History table has the process step history for Epics. The Assignment Start Date and Assignment End Date columns show when the Epic assigned to the process step. If you see a 9999-12-31 date in the Assignment End Date column that indicates that the Epic is currently in that process step.


Tags: cloud
How is Program spend calculated when there are only 2 iterations completed?
Asked by Sanwar Mal:

Hi All,

JIRA Align calculates the program spend report by normalizing last 5 completed iterations but I have only 2 iteration completed.

There were iterations completed in past but we weren't using blended rate for last PI. We started using blended rate in current PI and it doesn't show the normalized values in program spend report. Although team level spend report for all iterations are showing perfectly.

Any Idea?


Answers:
author: Jennelle Stearns
body: [@Sanwar Mal](/t5/user/viewprofilepage/user-id/837995) If you only have 2 completed iterations, then it will still calculate the normalized based upon the 2 completed iterations (based on sprint end date and not that it has actually been marked as completed). Make sure for each of the teams that people have been added into each of the sprints and have been allocations assigned to them under Task Allocations (this is a % so 100 in the field means 100%). Also, ensure the stories that have been accepted have a value in the LOE field. Finally, ensure the program these teams belong to is part of the PI in which you assigned a Blended Rate value to. If these are all in place and the number still isn't populating, then I would recommend opening a ticket to the support team to see what may be causing this number to be missing for you.

comments: author: Sanwar Mal
body: Thanks Jennelle,

I had to raise a ticket and it's still with Atlassian development team. I will reply here with the solution we find.


Tags: cloud
in the Roadmap, group by team, features are showing in both the team and no team swimlane
Asked by Suzanne Adams:

On the roadmap view when grouping by team, some features are showing in both swimlanes for the team \& no team and some are only showing in no team. All features have stories and assigned to the target QPI. Looking for thoughts on why these items are not showing in the team swimlane


Answers:
author: Neil Sproul
body: Hi Suzanne,  
Can you confirm all of the stories associated to the feature have a team selected on the story detail screen? The behavior you described can occur when some stories have a team selected and some do not. The feature will show in both the No Team and in its respective team grouping on the roadmap.

comments: author: Suzanne Adams
body: that makes sense and in some cases that was true and I set the team field. There were some features where the team was set (by default when the item was synced from creation in JIRA to JA) but it was not recognizing it. I had to manually click in the field and save it before it would actually recognize the value


Tags: cloud

roadmap
Jira Align Features/functionalities
Asked by Tushar Kamble:

Hello Members,

How the Jira Align help us with following subjects, we need to use the Jira Align to achieve below capabilities:

1. PI

2. Cost Reports

3. Enterprise Impact Analysis

4. Project Management tool

5. Cost Management and Project Management(CMPM)

Thanks in advance


Answers:
author: Tom O'Connor
body: [@Tushar Kamble](/t5/user/viewprofilepage/user-id/629151) We have some documentation and details around some of your asks on this page. <https://www.atlassian.com/software/jira/align> I'd also suggest you reach out to Atlassian to get a sales person and team engaged to really fully understand your needs and how Jira Align addresses them.
Hi guys. Is there anyway I could get a trial version for Jira Align?
Asked by Saad Zafar:

Our company is currently looking to add Jira Align to our Atlassin package and using it for reporting and strategic purposes. I need to evaluate how valuable the tool could be for our company and thus I am finding a way to get a trial access for Align.


Answers:
author: G subramanyam
body: Hi [@Saad Zafar](/t5/user/viewprofilepage/user-id/4592338) welcome to the Atlassian community.

Atlassian offers free trial for most of their products. For**[Jira Align](https://www.atlassian.com/software/jira/align)**, you need fill in your details and their team will get in touch with you. Atlassian would like to unleash the many benefits of this premium product given it's usage via the demo and addressing the commonly asked queries.

You must try reaching them once.

comments: author: Philipp Barry
body: Absolutely correct. Additionally, also feel free to reach out to your [Atlassian Partner of choice](https://partnerdirectory.atlassian.com/). They will be able to help you with your request as well.


author: Dinakar
body: [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184) : I have filled in the details \& no one from Atlassian team have contacted me yet...is there perhaps a faster way to get their attention?

Dinakar

+919980540088


Tags: cloud
PATCH customfield via REST
Asked by Mark Northcott:

Hello all,  

I am trying to run a REST API PATCH to update a Jira Align customfield with a new dropdown value, and I am having problems finding the correct format.

The GET returns the following

"customFields": \[

{

"customfield_90704": \[

{

"id": 198,

"value": " High"

}

\]

}

\]

However, finding the correct JSON Patch is hard. I've tried lots including the following but nothing seems to work. I think the path is close but then it says the values are not valid. Is this the correct format for nested values deriving their values from a dropdown?  

\[{

"op": "replace",

"path": "/customfields/custom-field_90704/",

"value": {"id": "197", "value": "Very High"}

}\]

\[{

"op": "replace",

"path": "/customfields/0/customfield_90704/",

"value": {"id": 197,"value":"Very High"}

}\]

\[{

"op": "replace",

"path": "/customfields/:customfield_90704/",

"value": {"id": 197,"value": "Very High"}

}\]

Any help would be appreciated.


Answers:
author: Enio Marques Junior
body: Hi Mark! Please try using the payload below:  

\[  
{  
"op": "replace",  
"path": "/customFields/0/customfield_90704/0/value",  
"value": "Very High"  
},  
{  
"op": "replace",  
"path": "/customFields/0/customfield_90704/0/id",  
"value": 197  
}  
\]

Regards,

Enio

comments: author: Mark Northcott
body: Thank you Enio, your solution worked perfectly.  

I did get another solution from Atlassain but it came up with an error "Not all custom field are active"

\[  
{  
"op": "replace",  
"path": "customfields/0",  
"value":  
{  
"customfield_90706":  
\[  
{  
"id": 183,  
"value": "Very High"  
}  
\]  
}  
}  
\]

I thought it might be that the field was not active in that story but that was nto the problem ... but who cares, your solution worked :-)

Thanks again


author: Heidi Hendry
body: Came here looking for similar information on using API to fill the Epic Benefits tab "Case Development" fields.  
The above wasn't quite working for me  

Found this resource:  
[How to use PATCH on the Feature/Epic custom fields in the API v2 in Jira Align \| Jira Align \| Atlassian Documentation](https://confluence.atlassian.com/jakb/how-to-use-patch-on-the-feature-epic-custom-fields-in-the-api-v2-in-jira-align-1333329926.html)

It is important when you have lots of Custom fields, to run the editmeta to find out where in the Custom Fields array your particular custom fields are.

Hope this helps anyone else hunting for similar info.


Tags: custom-field

rest