youngmon/atlassian-qna huggingface dataset:
How can I configure the fields for issue creation from Slack?
Asked by Stefanie Lynch:

Hi all,

we use the official Jira Slack app. We want our CX team to create bug tickets directly from Slack using this integration.

What I'm puzzled by is where the fields displayed in the issue creation screen in Slack are coming from? They don't match the fields that I have configured for the bug creation screen in Jira. In Slack, some fields how up which are not part of the configuration. And also the order of fields is all over the place.

Where do these fields come from on Jira and how do I properly configure them?


Answers:
author: Jakub Koc
body: Hi Stefanie,

I think it all depends on request type and field configuration for it.  
You can configure your request type in Project Settings \> Request types \> (your request type)


Tags: cloud

jira-cloud

slack
New jira instance creation failure
Asked by Adam Bernatowicz:

Dear Support

There was an error during the creation of my new fresh Jira instance s\*\*\*\*\*\*.altassian.net. Now the domain is not available and I would like to recreate Jira under this domain please assist

Regards

Adam


Answers:
author: Henning Stoll
body: Hi [@Adam Bernatowicz](/t5/user/viewprofilepage/user-id/5594240)

this is the community forum not the official atlassian support.

for help on this matter go to: [Atlassian Support](https://support.atlassian.com/contact/#/)


Tags: cloud

jira-cloud
Rules for Automation To change status of tickets link by Blocked (if A is done -> B is done -> C...)
Asked by Eloi:

Hello community !

First question for me here, i'm not sure i really search well in the jira forum but i can't find an answer for now. I will try to be clear as possible but i'm not a native english speaker.

So here it is :

I try to make an automation rules for tickets linked together when the status of the last tickets change in Done the previous tickets related by "blocked by" need to be change in done to. It could work in the other way with "blocks".

**To be clear :**

IF Subtask D status transitionned to DONE and is blocked by subtask C

So : subtask C need to change status in DONE (if not allready). Subtask C is allready blocked by subtask B.

**On this part it's all good. BUT i can't manage to do the next part :**

SO Subtask B need to change status in DONE (if not allready). Subtask B is blocked by subtask A.

SO Subtask A need to change status in DONE (if not allready). End of the automation because subtask A is not blocked by any other subtask.

Any idea to make that happen ?

Bests


Answers:
author: Manon Soubies-Camy
body: Hi [@Eloi](/t5/user/viewprofilepage/user-id/5594207) and welcome to Community!

Have you checked the "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule" box?

![automation-check.png](https://community.atlassian.com/t5/image/serverpage/image-id/347685iB3713EB9C4E1C59C/image-dimensions/361x576?v=v2 "automation-check.png")

Hope this helps!

- Manon

comments: author: Eloi
body: I feel a little bit stupid to not see that box by myself but i mostly feel really happy because it's work perfectly ! Thank you very much [@Manon Soubies-Camy](/t5/user/viewprofilepage/user-id/1215212) !


author: Manon Soubies-Camy
body: Glad it helped! Thanks for confirming it fixed your issue :)


Tags: cloud

jira-work-management

jira-work-management-cloud
Capture additional information when linking issues
Asked by Peter Norris:

When linking an issue with an other, I have a requirement to capture additional information on the linkage, and store it on the "outgoing" record. E.g. on the record WITH the dependency.

In my head, when the linkage is made, a pop-up would appear and force the user to enter the additional information about why there is a dependency on the other record.

As the Status of the issue is not actually changing, I'm told there is no way to do this.

So, has anyone done this previously?


Answers:
author: Henning Stoll
body: Hi [@Peter Norris](/t5/user/viewprofilepage/user-id/4925579) ,

from what im getting you want to force users to provide additional information

when linking an issue to another issue. There is a way to do this but it has the drawback of not being able to change the linked issues field normally anymore and its a bit complicated. You remove the field linked issues from the edit screen and create sceeen but keep it on the view screen. now you add a workflow action (transtion from any status to itself) to this transition you add a new screen which you have to create beforehand. on this screen you put linked issues (comment is added automically) and then name the action (whatever name you prefer) for example link issues and then on the transition you add a validator and make the fields comment and linked isuses required so that people have to leave a comment if they want to use this action(transition to itself) and since this is the only way to edit this customfield now you achieved whhat you described.

If you have further questions let me know

Best regards

Henning

comments: author: Peter Norris
body: Thanks so much for the quick and detailed reply, Henning.

Unfortunately that solution sounds far too intrusive to make (I'm guessing you're not surprised at this), so I'll have to come up with a workaround.

The downside here is that I cannot force the user to enter this additional information; all I can do is inform them that it's required.

Thanks again,

Pete.


author: Henning Stoll
body: Yes, thats usually the 2 routes people go : a comment to remind users to add information onced a issue is linked (automation that looks for changes in linked issue field) or what i described if theres no way around making it required.


Tags: cloud

issue-link

jira-cloud
what does every admin see in their menu?
Asked by Ben Rejab Rim:

Hello guys,

I am learning about different admin roles in Jira (org admin, site admin, product admin, user access admin) and I would like to know what is the menu available to each one of them. I know for sure that an org admin has access to everything but I am not sure about the other ones.

this is what is visible for org admins: ![aee5ccf8-cf45-47fa-9ecf-528aa9ba1513.jpg](/t5/image/serverpage/image-id/347672iBD6E7CB656B5E51A/image-dimensions/390x437?v=v2 "aee5ccf8-cf45-47fa-9ecf-528aa9ba1513.jpg")

Can anyone provide a screenshot for every menu visible to each role? I would be extremely grateful because I am super confused and I think with pictures I can finally understand.

Thank you so much \^\^


Answers:
author: Matt Doar _Adaptavist_
body: That would be a lot of screenshots! Perhaps this page will make things a bit clearer  
<https://support.atlassian.com/user-management/docs/give-users-admin-permissions/>


Tags: cloud

jira-cloud
Forms (Triaging)
Asked by Taunna Ward:

Hello Jira Community,

**Jira Work Management Questions**

Can someone please help me understand the best way to create a Triage Form for internal and external customers?

And explain if communication will be filtered back to the customers automatically?

How does that work?


Answers:
author: John Funk
body: Hi Tauanna,

Jira Work Management projects require that all persons using a Form to submit ticket must be a licensed user and must have Create Issues permission.

Your Free account only has up to 10 users at no cost, so it's highly unlikely that is what you are looking for.

However, you might investigate the Jira Service Management product as you can have Customers which are external users who can submit tickets without having a license. But you are limited to just 3 Agent licenses in the Free account to handle the requests.


Tags: cloud

jira-work-management-cloud
I want to send external emails with an attached document. record, date sent and document returned.
Asked by Nancy allman:

I want to send external emails with a document attached to our vendors. Then upload the returned document to the workflow file. If the document is not returned a trigger to send a follow up email. Once approved set up the file to have a reoccurring date in the future. is this something that workflow is set up to do?


Answers:
author: Vronik
body: Look at this

<https://jira.atlassian.com/browse/JSDCLOUD-4086>

<https://community.atlassian.com/t5/Jira-Software-questions/Automation-Send-an-email-with-the-attachments-attached/qaq-p/1532428>


Tags: cloud

jira-work-management-cloud
Automation Sub-task from epic
Asked by Soner Ay?k:

I create a epic issue type. I create some task by automation, and ? create some sub tasks by automation. automation copy labels from epic to task , but cant copy from task to sub tasks . I tried copy from issue/parent/epic and trigger issue

![c1.png](/t5/image/serverpage/image-id/311562iA4D1C20ABB7141B7/image-size/large?v=v2&px=999 "c1.png")![c2.png](/t5/image/serverpage/image-id/311564iA4E179ED82A89B29/image-size/large?v=v2&px=999 "c2.png")![c3.PNG](/t5/image/serverpage/image-id/311565iA03AD2CF5C163DB2/image-size/large?v=v2&px=999 "c3.PNG")![c4.png](/t5/image/serverpage/image-id/311563i3BB97ABBE9824563/image-size/large?v=v2&px=999 "c4.png")


Answers:
author: Soner Ay?k
body: I changed for:most recently created issue to for:children

and copy from issue, then fix it

![C5.png](https://community.atlassian.com/t5/image/serverpage/image-id/311588i0BEBE57B06F4E41D/image-size/large?v=v2&px=999 "C5.png")


Tags: cloud

jira-work-management-cloud
The "Assignee" Swimlane Query is not appearing on the Jira Work Management Kanban Board.
Asked by Irini Sfirakis:

Hi!   

In our Team, we use Jira Work Managent, and we've set up a Kanban board connected to a Project. I've created Swimlane Queries based on assignees. So far, I can view issues for each assigned team member except for one, and I'm unable to pinpoint the reason.

I've confirmed that this user is part of the project linked to the board, and it seems all the settings are correct.

Could you please help?

Thanks!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/311546i6568FF87CFB4D421/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Susanna Babayan
body: Hi Irini! Might be a dumb question but are you sure that user has issues assigned to them and are you sure it's in the project for which you made the query?

comments: author: Irini Sfirakis
body: Hi [@Susanna Babayan](/t5/user/viewprofilepage/user-id/5096208) ,

Thank you so much for getting back to me! It turns out that was indeed the issue. The user didn't have any issues assigned.

Everything is solved now! ?


Tags: assignee

kanban-board

swimlane
Is there a way to show and hide fields on create screen based on value selected for other field
Asked by Rompicherla Kalyani:

Is there a way to show and hide fields on create screen based on value selected for other field

Example:

On a JWM create screen, I have a field called:

Is Approval Required: Yes or NO (dropdown)

If Yes is selected, should show another fields on the screen,

if No is selected, no need to show any new fields.

And there is no customer portal, we create issues from create button only.

This is for JWM project on Jira cloud.

We have Customer Form Extension plugin on JSD for the same, but I couldn't use the same plugin for JWM. There is no option to configure this plugin on my JWM project.

Can someone suggest if there is any option to achieve this behavior.

Thanks.


Answers:
author: Trudy Claspill
body: Hello [@Rompicherla Kalyani](/t5/user/viewprofilepage/user-id/5254132)

There is no native support for conditionally displaying fields in the Create Issue dialog.

You can achieve that with third party plugins.

The [Behaviours](https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?hosting=cloud&tab=overview) app from Adaptavist would enable you to achieve your goal. The Behaviours app itself is free, but it requires their [ScriptRunner](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview) app to be enabled also, and that is not free.

comments: author: Rompicherla Kalyani
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) I believe scriptRunner and Behaviors are useful for Jira server only right?

We are using Jira cloud.


author: Nic Brough -Adaptavist-
body: Hi Rompicherla,

Atlassian enabled us to write a lot of Behaviours for Cloud a while ago. It is not as flexible as the Server/DC Behaviours, but it can do a lot, including "field options based on other selections"


author: Rompicherla Kalyani
body: Understand, Thanks for the update.

By anychance, can we make use of Customer Form Extension plugin for this requirement on JWM project?


author: Trudy Claspill
body: [@Rompicherla Kalyani](/t5/user/viewprofilepage/user-id/5254132)

I'm not finding "Customer Form Extension" as an app in the Atlassian Marketplace.

<https://marketplace.atlassian.com/search?query=customer%20form%20extension>

Have you tried contacting the app vendor to ask that question?


Tags: cloud

jira-cloud

jira-service-desk

jira-service-management-cloud

jira-software
ATLASSIAN JIRA ACCESS issue
Asked by Kamal Kant Thapliyal:

I applied the jira access from MY identity and my manager already approve it howeverver it still showing pending in MY identity. I called customer support multiple times and they are not able to address my issue.


Answers:
author: Dave Liao
body: [@Kamal Kant Thapliyal](/t5/user/viewprofilepage/user-id/5450135) - hi Kamal! Sorry you're running into this issue.

Can you share a screenshot please?

comments: author: Kamal Kant Thapliyal
body: ![2024-03-12_4-42-56.png](https://community.atlassian.com/t5/image/serverpage/image-id/311441i0601A12994A80288/image-size/large?v=v2&px=999 "2024-03-12_4-42-56.png")


author: Kamal Kant Thapliyal
body: this is the error I am receving after applying the access. My manager already approved it.


Tags: cloud

jira-work-management-cloud
Slack Integration for Jira Work Management
Asked by Julia Viers:

Hello,

I am testing the Jira Work Managament (JWM) to see if it is sufficient for my clients project needs and to investigate if we can integrate it into our workflow as well as Confluence.

At the moment, I have several projects set up in JWM and each connected to its own Slack channel. Our team needs to be able to create tasks in that channel using the /jira create command. The individual Slack channels are private and only accessible to certain team members. When executing the command, a form opens showing a dropdown menu to select the different JWM projects. Is it possible to deactivate this dropdown so that certain members do not have access to these projects?  
Many thanks in advance!

Julia Viers


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You could remove the create issue permission for the users on the permission scheme.

![Screenshot 2024-03-08 at 11.46.24?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310968iAC4CD22123C5E271/image-size/large?v=v2&px=999 "Screenshot 2024-03-08 at 11.46.24?AM.png")![Screenshot 2024-03-08 at 11.46.30?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310967i740034EC330F52B5/image-size/large?v=v2&px=999 "Screenshot 2024-03-08 at 11.46.30?AM.png")


Tags: cloud

jira-work-management-cloud
Smart Value in Automation for Jira with Tempo Accounts Field
Asked by Joshua Cole:

Hi everyone! Does anyone have an explanation for why Automation for Jira does not allow me to test the value of the Account field in an "if" using a Jira Smart Value (specifically {{fieldChange.from}})? Please see the screenshot below. The "Value" drop-down highlighted in yellow will not accept a Jira Smart Value. I've done this with other field types, including custom field in dozens of other automations. Any insight would be helpful.

![image (1).png](/t5/image/serverpage/image-id/311435i2AFAC389D1416073/image-dimensions/370x434?v=v2 "image (1).png")

Tempo's technical support doesn't think this is something they need to answer and the Tempo developer "community" on Slack where I was pointed to by them apparently isn't monitored.

Thanks!


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please check if your issue is similar to : <https://jira.atlassian.com/browse/AUTO-1143>. If you are not Jira admin try with a Jira admin account.

comments: author: Joshua Cole
body: Hi Mohanraj-

I am a Jira Administrator as well as a Site and Org. admin. The accounts are populating (see screen shot below), but the issue I'm having is the inability to use smart values in the "Value" as part of an Issue fields condition. This only happens with the Tempo "Accounts" field.

Thanks!

![tempsnip.png](https://community.atlassian.com/t5/image/serverpage/image-id/311652i9BC1D22DAAD47A38/image-size/large?v=v2&px=999 "tempsnip.png")


Tags: cloud

jira-service-management-cloud

jira-software-cloud

jira-work-management-cloud

tempo-timesheets
JWM: Issue with Chrome browser and features in the List View of projects
Asked by Christine Kitsati:

I would like your opinion on an issue I'm experiencing. In the List View of a project, various fields are not appearing in the Chrome browser (e.g., creating a sub-task, hide/show subtasks, etc.). These features display correctly in other browsers. Thank you very much.


Answers:
author: Trudy Claspill
body: Hello [@Christine Kitsati](/t5/user/viewprofilepage/user-id/5447290)

Welcome to the Atlassian community.

Have you tried a Chrome Incognito window?

I am not able to recreate your issue in my Chrome browser. Can you provide screen images of what you see in other browsers and in your Chrome browser?


Tags: cloud

jira-work-management-cloud
How can I set a field with an email address based on another field that has a full name
Asked by Akram Rajwani:

I have a Jira team managed project. On issue creation, I'd like to set an Email address custom field automatically by converting a text value from another Preferred Name custom field. The caveat is that Preferred Name can be "First Last" or "First Middle Last", but id only want the email address to take the First and Last to create this: first.last@company.com.

Would appreciate assistance.


Answers:
author: Hariharan Iyer
body: Hi [@Akram Rajwani](/t5/user/viewprofilepage/user-id/2811243) ,

You can do something like this

```
`{{issue.summary.split(" ").first}}.{{issue.summary.split(" ").last}}@company.com`
```

Here I used summary as an example, but you can replace that with your custom field.

Hope that helps!

comments: author: Akram Rajwani
body: This worked perfectly! Thank you so much for your help!


Tags: cloud

jira-work-management-cloud
When will Approvals be available for Company-Managed Projects?
Asked by Lena.Lawson:

<https://support.atlassian.com/jira-work-management/docs/set-up-approvals-for-your-project/>


Answers:
author: Trudy Claspill
body: Hello [@Lena.Lawson](/t5/user/viewprofilepage/user-id/5434167)

Welcome to the Atlassian community.

You can watch the backlog issue for updates.

<https://jira.atlassian.com/browse/JWMCLOUD-623>

I recommend that you add your Vote to the issue also.

comments: author: Lena.Lawson
body: Thank you! I voted, too.


Tags: cloud

jira-work-management-cloud
Update Due Date of Cloned Issues Across Projects
Asked by Yenni Giang:

Hello JIRA Community,

Currently, I have Project A and Project B. I have 2 automation rules set - 1 that allows me to clone tickets from Project A to Project B when a specific assignee is chosen, and 1 that automatically updates the due dates of cloned/cloned by issues so that they are in sync.

The first rule works perfectly, however, the problem lies in when I try to sync the due dates of a specific task that has been cloned from Project A -\> Project B.

To clarify, I've mapped out the steps.

1. Project A assigns Ticket Z to a specific person -\> Ticket Z gets cloned onto Project B as Ticket Y
2. Ticket Z due date gets updated in Project A -\> ++Ticket Y due date gets updated in Project B.++

(-\>) The arrow represents an automation rule taking place. I am having trouble with the underlined part. The cloned ticket does not sync due date with the original ticket. Below is the automation rule I've attempted but with no luck:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/310628iDD53A74C97F83689/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Bill Sheboy
body: Hi [@Yenni Giang](/t5/user/viewprofilepage/user-id/5360097)

What do you observe happening when the due date is changed?

Please post images of:

* the rule details at the top of the page, as they will indicate the rule's scope
* the audit log details showing the rule execution

As this rule is trying to access and update issues in multiple projects, the rule's scope must be multi-project or global.

Kind regards,  
Bill


Tags: automation

clone

date

linked
Issue Type: Issue Type is required.
Asked by Nabeela Pervez:

I have issue types, issue type schemes configured however when I want to create new ticket with issue type Task, it again asks to configure issue type. Issue type is already configured. Permissions are configured. As I am admin on board still I cannot create an issue. Please let me know if someone can help me.

I thank you in advance.

Kind Regards,

Nabeela


Answers:
author: John Funk
body: Hi Nabeela,

Can you please share some screenshots of what you were seeing? And any errors you are getting.


Tags: issue-create

issue-type
Gadget
Asked by Christine Kneser:

Is there a gadget that I can add to my dashboard that will pull all past due projects?


Answers:
author: Kristj?n Geir Mathiesen
body: Hi [@Christine Kneser](/t5/user/viewprofilepage/user-id/5445563) welcome

When you say "past due projects", do you mean Jira Issues that are past the due date?

If so, then you can use one of the built in gadgets like a pie chart or filter results and a saved filter like:

Project = abc AND duedate \<= now()

HTH,  
KGM

comments: author: Christine Kneser
body: This worked perfectly! Thank you!


author: John Funk
body: [@Kristj?n Geir Mathiesen](/t5/user/viewprofilepage/user-id/1909016) - even a blind squirrel finds an acorn every now and then. hahaha.


author: John Funk
body: Hi Christine - Welcome to the Atlassian Community!

How are you defining if a "Project" is past due?

comments: author: Christine Kneser
body: Hi John, the comment below was able to resolve my issue. Thank you.


author: Brant Schroeder
body: [@Christine Kneser](/t5/user/viewprofilepage/user-id/5445563) Welcome to the Atlassian community

I am not aware of any gadget that shows past due projects. You could always submit a feature request for that here: <https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440>

comments: author: Christine Kneser
body: Thank you, Brant. I will do just that :)


Tags: cloud

jira-work-management-cloud
Controle de Permiss?es para Cria??o de Hist?rias em ?picos no Jira?
Asked by Danielle Weiss:

? poss?vel configurar permiss?es no Jira para controlar quem pode criar hist?rias dentro de um ?pico? Por exemplo:

Tenho um ?pico em "Refinamento" e quero bloquear a cria??o de mais hist?rias at? a finaliza??o.  
Quero permitir que apenas algumas pessoas espec?ficas criem hist?rias nesse ?pico.


Answers:
author: Brant Schroeder
body: [@Danielle Weiss](/t5/user/viewprofilepage/user-id/5306406) You would have to prevent the creation of all epics in the projects via a workflow. There might be an app that would provide that option but I am not aware of one.


Tags: cloud

jira-work-management-cloud