youngmon/atlassian-qna huggingface dataset:
Lost Admin Users
Asked by Kevin Gaut:

Hi,

The Admin Users for Confluence have left our organisation, how do we see who they were and get the Admin rights reallocated to someone else in the organisation?

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Kevin Gaut](/t5/user/viewprofilepage/user-id/5143108)

Welcome to the Atlassian community!

Did you lose only your Confluence Administrators?

Are there still people in your company who are Organization Administrators for your Atlassian tools? If so, the Organization Administrators have access to administer users for all the Atlassian products that are part of your Organization. They would be able to designate additional people as Confluence Administrators.

comments: author: Kevin Gaut
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) I know its careless but we seem to have lost all our Confluence Administrators (and before the Community asks, no we don't know were we left them and no ... we have not done "boy" looking). So we are stuck, sorry


author: Trudy Claspill
body: Hello [@Kevin Gaut](/t5/user/viewprofilepage/user-id/5143108)

Are there still people in your company who are Organization Administrators for your Atlassian tools?

Atlassian tools in Cloud exist within Sites (i.e. https://\<yourCompany\>.atlassian.net), and Sites exist within an Organization. The Organization information is accessed by Organization Admins through <https://admin.atlassian.com> . Usually there is a Billing Contact, at least, who has Organization Admin permissions so that they can manage billing for the products.

Organization Admins would be able to view and manage who is a Site Admin and who is an application admin for each of your Atlassian products.


author: Kevin Gaut
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) the Organization Administrator left the business and did not hand over before he left, so we are not able to recover or change the admins


author: Trudy Claspill
body: Does your company manage the Atlassian Accounts that are allowed to access your Org/Sites/Products? Do you manage the associated email addresses?

If so, then have your IT people that manage those accounts reset the password for the person who was the Organization Admin. Have a trusted user login with those credentials. Then that person will be able to set other current users as Organization Admins, Site Admins, and product admins.


Tags: cloud

confluence-cloud
My page properties report with filters is not pulling in any new pages that have been added
Asked by Anna Ra:

I have tried to following steps to resolve.   
1. Removed the page properties report   
2. Readded it

I am trying to show a specific list of project plans that are associated to a parent/ancestor page using the filter option on the page properties report. Even without the filter it is sitll not pulling in new project plans that have the label.


Answers:
author: Tilly Jones
body: I'm having the same problem- we have different reports for pages with different ancestors, but find that the reports don't update unless you republish the page that is pulling through to the wrong report.


author: marc -Collabello--Phase Locked-
body: One thing you must make sure is that the page properties macro is on all pages you want to pull into the page properties report.


Tags: cloud

confluence-cloud

page-properties-report
Confiforms and Live Templates
Asked by Chris Iacovelli:

We have created a repeatable, near fully automated, Confluence templated repository employing Confiforms with all its wonderful functions, rules, and ifttt integration capabilities.

We are now considering how to seamlessly roll out changes to our repository as we update templates to extend functionality, enhance usability, and the cosmetic bugs that are encountered to previously created template pages.

Working my way through documentation but perhaps someone can let me know if I can create a page from a template via ifttt rules where it will support [Live Template](https://docs.servicerocket.com/scaffolding/macro-reference/live-template) capabilities?


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Chris Iacovelli](/t5/user/viewprofilepage/user-id/1199594)

Most often we have seen that the template you use for ConfiForms to create pages is re-created as a user macro.

Basically taking the storage format for the IFTTT macro from ConfiForms and recreating it in a user macro, and then using that user macro inside the IFTTT, so each new page gets created with a user macro instead

This allows you to centrally manage the user macro contents and get them propagated immediately to all the pages using this macro

Another option is to leave as is, but create an IFTTT that reacts on a certain update that you can trigger via REST API for all records or a subset and which triggers the pages to be recreated (with new updated contents)

Alex


Tags: confiforms

confluence-server

server
How do I restrict adding to the page tree in my Confluence space?
Asked by Kathleen Watson:

We have gone to great lengths to organize and streamline the page tree in our Confluence space and need to restrict it so that only two specific people can create new pages at the root level. I still want others to be able to create child pages of those root pages, but I don't want the core branches to change. I have restricted the Home page to View Only, but users can still create pages there using the Create and template buttons. How can I restrict my page tree to ensure that it stays organized correctly?


Answers:
author: Kian Stack Mumo Systems
body: [@Kathleen Watson](/t5/user/viewprofilepage/user-id/5142357), the only way to prevent people from creating pages in a tree is to take away the "add permissions" for the whole space. I've been looking for a plugin which might suit your needs, but I'm not finding anything. One solution could be to provide a separate space where they can create pages and then move them into the other space if you need.
Which limit for attachment Confluence data center has?
Asked by Stefano Colagiacomo:

Can you tell me which are all limits for the attchaments in Confnluence?  

I mean:

* Upload file (max limit)
* Numbers of file in a page (max limit)
* Numers of attachments on all confluence data center instance  

  <br />

  <br />

I mean, I know that Confluence is not a repository like dropbox or something alse but I need to know the limits for the attchments and if I upload on my confluence a lot of files this can affect usability and in which way.


Answers:
author: Charlie Misonne
body: Hi Stefano,

By default the max file size is 100MB but [you can change that](https://confluence.atlassian.com/doc/configuring-attachment-size-150040.html).

As far as I know there is no limit regarding number of attachments per page or total number of attachments in the entire instance.

comments: author: Stefano Colagiacomo
body: Hello thank you for your answer, I know that i change file size, but I mean, not beeing a repository like G-drive or Dropbox I think that use Confluence like repository it's wrong. I thought that you can t upload every day 10 or 20 files with 10gb in Confluence but maybe this is possible without problem


author: Charlie Misonne
body: Hi Stefano,

You marked your question with **confluence-server.**That means you are using your own hosted version of Confluence right?

If your network and disks can handle the uploads you don't need to worry about it.


author: Stefano Colagiacomo
body: ok thank you


Tags: confluence-server

server
User can not able to add page in space ?
Asked by Vikas Thorat:

Hello,

I have create user group and add the user under that group for particular space under confluence, but user did not able create the pages ?

Its my every day but seems some issue.


Answers:
author: Vikas Thorat
body: Hello Nicolas,

There were same name. I have confused in there.

Example:

Alex

Alexis : this user is new one but did not recognize properly !!!

Thanks for prompt replay!!!!


Tags: cloud

confluence-cloud
Can I create JIRA requests from form submission ?
Asked by satyaprakash.mittinti:

Hi folks,

I have manual actvities involved in team, where multiple requests needs to be raised. I want to automate this by a form submission using JIRA/CONFLUENCE such that, once the form is submitted (for 5 action items), there are 5 tickets created in JIRA.

Any thoughts on this?  

Regards,

Satya Mittinti


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@satyaprakash.mittinti](/t5/user/viewprofilepage/user-id/5040460)

You certainly could do it with the app we developed and support - [ConfiForms](https://wiki.vertuna.com/display/FORMS/How+to+create+a+form+to+create+a+Jira+issue+from+Confluence)

There might be other options, but I am pretty sure the most flexible way (multiple tickets, different projects if necessary, different issue types, etc) is to do it with our app.

Alex


Tags: cloud

confiforms

confluence-cloud

issue
ERROR - Error importing issue [externalId='13218', summary='Create Custom Widget to close incident f
Asked by DH20275693:

ERROR - Error importing issue \[externalId='13218', summary='Create Custom Widget to close incident from Service Portal'\] com.atlassian.jira.plugins.importer.external.ExternalException: Status \[ Acceptance \] does not have a linked step in the \[ Software Simplified Workflow For Project Sen (1) \] workflow. Please map to a different status.


Answers:
author: Pavel Junek
body: hi [@DH20275693](/t5/user/viewprofilepage/user-id/4920720),

It looks like you have a problem with Jira and not Confluence (the classification of your post). Can you please describe the problem more and what you need to solve?  
It looks like you have some problem importing CSV into Jira.

Pavel


Tags: confluence-server

jira-software

server
How to add Groups in the list of Confluence space?
Asked by Vasanthakumar V:

I am trying to replace(Add/remove) the AD groups for set of Confluence spaces, is there any way to achieve it by using any scripts?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Vasanthakumar V](/t5/user/viewprofilepage/user-id/5142669) ,

welcome to the Atlassian community!

Unfortunately there are no Rest Api for this purpose (<https://jira.atlassian.com/browse/CONFSERVER-44329>) but there is a workaround in the linked ticket.

An alternative method is to use [https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?tab=overview\&hosting=server](https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?tab=overview&hosting=server) that provides :

* <https://appfire.atlassian.net/wiki/spaces/CSOAP/pages/68459439/removeAllPermissionsForGroup>
* <https://appfire.atlassian.net/wiki/spaces/CSOAP/pages/68458373/addPermissions>

Hope this helps,

Fabio


Tags: confluence-server

script

server
Recovery link never arrives
Asked by Sam Hammond:

Hi,

The user \<email_removed\> needs to reset his password. But when he does the "can't log in" process, the recovery link email never arrives. We have checked our mail audit logs and can confirm no email from Confluence or Atlassian ever arrives on our server at all. Can you please advise why this process isn't working?


Answers:
author: Theodora Boudale
body: Hi [@Sam Hammond](/t5/user/viewprofilepage/user-id/4324622),

This user's email address was in one of our suppression lists because when we tried to send an email a few weeks ago we received a hard bounce response from your mail server with the message

```
The email account that you tried to reach is disabled.
```

I went ahead and removed the email address from our suppression list.

If the email account is now active, can you please ask the user to request a new password reset email? A new email needs to be requested now, as the previous ones were dropped.

Please feel free to let me know how it goes.

Just a heads up, I removed the email address from your post to comply with our privacy policy.

Kind regards,  
Theodora

comments: author: Sam Hammond
body: Thank you [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086)


author: tiolukaka
body: Hi [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086)

I'm also experiencing this issue with the email for my organization's account, I'll appreciate it if you could help with this, thank you.


author: James Sy
body: Hi can I get some assistance as well? My colleague dillin is trying to request for recovery link but its never arrives.


author: Sam Hammond
body: BUMP...can anyone from Atlassian help please?


author: Sam Hammond
body: Thanks, [@Harald Seyr](/t5/user/viewprofilepage/user-id/4441043). That would indeed be the issue as I recall now we had it before with a different user. Unfortunately, as we use a free version of Confluence we don't have access to the admin page to perform the one click and we are not permitted to contact Atlassian support.

I recall last time this happened, someone from an Atlassian saw our post and assisted as this can only be fixed by an internal team member

Hopefully someone from Atlassian sees this soon and can remove josh@itac.technology from the suppression list...


author: Harald Seyr
body: Hi [@Sam Hammond](/t5/user/viewprofilepage/user-id/4324622)

the most likely reason is that the recipients mail adress is on the "supression list" from atlassian, this usually is caused by a bounce. Please check [Unsuppress invitation emails with one click - Atlassian Community](https://community.atlassian.com/t5/Jira-articles/Unsuppress-invitation-emails-with-one-click/ba-p/2230952), maybe this solves the issue.

If this does not help, you should make sure to not have any typos in the mail adress and then contact [Atlassian Support.](https://support.atlassian.com/)

Regards,

Harald


Tags: cloud

confluence-cloud
How do I set the Expand macro with html via the api?
Asked by Isaac Yep:

I would expect pushing this to the api:

```
<details>
? <summary> Click me to expand </summary>
? <p> I'm expanded now! Hooray! </p>
</details>
```

to set the Expand macro. It does not. That makes me sad.

How do I set the Expand macro with html ( i'm using the API's python wrapper, if that matters).


Answers:
author: Isaac Yep
body: For anyone reading this, the answer is:

    <ac:structured-macro ac:name="expand">  <ac:parameter ac:name="title">Expand me...</ac:parameter>  <ac:rich-text-body>    <p>This text is hidden until you expand the section.</p>  </ac:rich-text-body></ac:structured-macro>

which has been left out of recent versions of documentation. I found it in version 5 docs:  
<https://confluence.atlassian.com/conf59/expand-macro-792499106.html>


author: Ashish Bijlwan
body: Hi [@Isaac Yep](/t5/user/viewprofilepage/user-id/5142441)

Welcome to the Atlassian Community!

Please have look to <https://developer.atlassian.com/server/confluence/confluence-rest-api-examples/> for confluence rest api examples.

Also, check <https://confluence.atlassian.com/doc/html-macro-38273085.html> and see any of these helps you in anyway.

Thank you,  
Ashish

comments: author: Isaac Yep
body: [@Ashish Bijlwan](/t5/user/viewprofilepage/user-id/3826746)   
Neither of those answer my question.  

My question is, when I push html via api to a confluence page, it works just fine, however specifically for the ***Expand*** macro, the \<details\>\<summary\> tags don't manifest into an Expand component.  

For rich text things like:

```
{expand}hello world{expand}
```

does the page have to be in 'representation=wiki' ?  

Basically, how do I define an Expand macro from html markup, if it's even possible at all?


Tags: cloud

confluence-cloud
Is it possible to move pages through Spaces of different companies?
Asked by Gabriel Valido dos Santos:

We are a company starting a project and we will have the support of a supplier.  
\> We have available Confluence pages with functional requirements;  
\> The supplier use Confluence Cloud hosted on AWS;  
\> We (client) use Confluence hosted on our server;  
\> We don't want share access to to our network for the supplier; and  
\> We already have access to the supplier Confluence space;  
Is it possible to move pages from our Confluence space to the suplier Confluence space, in this case?

We try to export in HTML but was a bad way to resolve this problem. We expect thar has a better way to do this.


Answers:
author: Brant Schroeder
body: [@Gabriel Valido dos Santos](/t5/user/viewprofilepage/user-id/5142410) Welcome to the Atlassian community

You can do an XML export on the space and then import them into the suppliers Confluence instance. Then you can move them around as needed.

comments: author: Gabriel Valido dos Santos
body: After I posted the question i find the this procedure, that give detailes discribe the [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) answer.  
available here: <https://support.atlassian.com/confluence-cloud/docs/import-a-confluence-cloud-space/>  
Thanks!  
Gabriel Santos


Tags: cloud

confluence-cloud
An unexpected error occurred. Refer to the logs for more information.
Asked by Richard Troiano:

So here is our setup

We have test, dev and prod environments. Each confluence instance is a VM running on Ubuntu 22.04. We use PostgreSQL as the backend database and it is installed on each host. We are using the .tar.gz installer method to upgrade.

I have successfully updated my dev and test environments to v7.19.5 from 7.19.1, however for some reason in the production VM, after I finish the installer and start Confluence afterwards, when I go to update any of the plugins that show they have updates available I am getting the following error:

An unexpected error occurred. Refer to the logs for more information.  
Ok, I can do that - but what log should I be looking into? What exactly should I be looking for after I figure out what log to look at? All three VMs are supposedly identical, so this sort of thing should not really be happening.  
I should also mention that the first time I login to the admin panel after the upgrade, the upgrade summary says the following regarding user apps  
**User apps**
All enabled apps are available.  
All apps are compatible and have started. Apps are managed by the Universal Plugin Manager in Confluence administration.


Answers:
author: Richard Troiano
body: We figured it out. Just incase anyone else runs into a similar issue, the server in question was being built out to replace an existing RHEL based VM with Ubuntu Server. Since the production RHEL VM was still in operation, we could not assign the production FQDN to this machine after installing Confluence. It turns out unless the URL you have specified in the server.xml file matches up exactly with the URL you are accessing the site, installing plugins will fail. We temporarily created a new DNS entry for the ubuntu based VM, updated the server.xml to point at his new FQDN and afterwards we were able to update the plugins.


Tags: confluence-server

server
Can we get a "Publish Date" option for sorting our Content by Label Macro?
Asked by Alan Cooper:

We create announcements for our internal users and use a content by label macro with reverse sort by 'creation,' so the most recent announcements show up at the top.

We've found that even though we publish an announcement on a specific date, it will show in the list of announcements according to when it was initially created, not published.

It would be helpful to add a "Publish Date" option for sorting since we create pages and then tool/revise them long before publishing sometimes.


Answers:
author: Kian Stack Mumo Systems
body: [@Alan Cooper](/t5/user/viewprofilepage/user-id/4311980),

<br />

That option isn't available under the Content by label macro. One item you could try is adding a [page properties macro](https://confluence.atlassian.com/doc/page-properties-macro-184550024.html) to each of your blog posts. Add a hidden property called "Published Date" to the page and set that to when you actually publish the article.   

Then, instead of using the Content by label macro, insert a "[Page Properties Report](https://confluence.atlassian.com/doc/page-properties-report-macro-186089616.html)" macro. If you've set it up correctly, the Page properties report macro will allow you to sort based on Publish date!

comments: author: Alan Cooper
body: Thanks for the workaround, [@Kian Stack Mumo Systems](/t5/user/viewprofilepage/user-id/853673)


author: Kian Stack Mumo Systems
body: Glad I could be of some help!


Tags: cloud

confluence-cloud

content-by-label
True Cookbook in Confluence - Organize Your Recipes
Asked by Petr Sl?vik:

Hi, since I first got in touch with Jira and Confluence I wanted to use it to run my household. I have one specific question - do you have any good tips how to use Confluence as a cookbook to keep your recipes organized?

I was thinking about recording ingredients as labels so that I could filter based on ingredients I have on hand, but labels are only page-related. Is there a similar functionality that I could use in a simple list?

Thanks ?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Mine uses ingredients as labels, but that works because each page is a recipe. I assume that's not working for you because you're not doing recipe per page.

I also use the page tree to very broadly classify recipes, mostly to avoid having too much of one type every week or so. I have container pages for the broad class of recipe according to what the type of food is based on. Pasta, curry, flatbread, soup, etc.

You could also look at page properties for the ingredients, they can be a bit more controllable and listable than the labels.

comments: author: Petr Sl?vik
body: Thanks for the reply!

I actually wanted to do it the same way:

* Page tree to divide into categories by origin (Italian, Mexican...)
* Each recipe as sub-page with image, list of ingredients, steps, source, comments
* Ingredients listed as labels to allow querying (e.g. "label = garlic, tomatoes")

But I was thinking - is it possible to have the labels inside the text? Now I'm only able to add them to the bottom of the page.

I wasn't aware of page properties, have to investigate them further.


author: Nic Brough -Adaptavist-
body: I'm afraid the labels are for pages, not for content.


author: Petr Sl?vik
body: Yep, I went through some more posts and documentation and I can only agree, thanks!


Tags: cloud

confluence-cloud