Problems with using issue color
Asked by Martin Hirsch:

I have an automation which changes the isse color depending on it's customer type. But the color will not changed in the board or in the queues. And insert the 'issue color' in a queue leads to the following:

![image.png](/t5/image/serverpage/image-id/303947i693BDE3E73DFC79E/image-size/large?v=v2&px=999 "image.png")

Anyone an idea how to improve this or any other idea how to highlight issues via automation?


Answers:
author: Marc - Devoteam
body: Hi [@Martin Hirsch](/t5/user/viewprofilepage/user-id/4829498)

The color is just an option in a field as you present it here?

Is this based on a custom field with option or are you using an app, what is your setup?

Using a CF with color options will no show on a board or in a queue, its just words set as information.

What is you goal, to have real colors, then you should look at an app on the marketplace

comments: author: Martin Hirsch
body: No, it isn't a custom field.

The goal is to categorize issues do to their color. But not to create new queues for this. We want to see in a queue which kind of customer has creataed the request.


author: Marc - Devoteam
body: Hi [@Martin Hirsch](/t5/user/viewprofilepage/user-id/4829498)

So what is the app that is providing this option, as this is not a CF?  

If you are using an app, you might need to contact the vendor/developer on the issue you have. Is was you want even possible with their app?


author: Martin Hirsch
body: It's just a normal field from Jira Service Managment. There is no other App


author: Marc - Devoteam
body: I did some digging.

To my understanding is "Issue Color" is the replacement for "Epic Color", and that both only apply to Epics.

This in Team Managed projects.

This is the color epics display in their lozenges on child issues and on roadmaps, etc. So this color can impact boards/backlogs when they show their parent epic's information on the card, swim lanes, and the epic panel.

So this can't be used for coloring issue.


author: Martin Hirsch
body: Do you know another possibility to change the color of an issue?


author: Marc - Devoteam
body: You can look into app that can provide color fields, but this will only impact those fields.

It will not be able to color other fields.

you could try the free apps:

* [https://marketplace.atlassian.com/apps/1228720/awesome-custom-fields-advanced-custom-field-types-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1228720/awesome-custom-fields-advanced-custom-field-types-for-jira?hosting=cloud&tab=overview)
* [https://marketplace.atlassian.com/apps/1225290/custom-field-suite-powerful-custom-fields-for-jira-free?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1225290/custom-field-suite-powerful-custom-fields-for-jira-free?hosting=cloud&tab=overview)


author: Paul Pasler
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) thanks for recommending our app Awesome Custom Fields!

[@Martin Hirsch](/t5/user/viewprofilepage/user-id/4829498) unfortunately at the moment there is no way to add "colorful" fields into a board, table or card. There is an open feature request at Atlassian: <https://ecosystem.atlassian.net/browse/FRGE-135>

That being said, if you need any further assistance feel free to contact us: <https://seibert.biz/acf-jira-demo>

Cheers,

paul

PS: you may also use our fields in a JSM request.


Tags: cloud

jira-service-management

jira-service-management-cloud