Not receiving bitbucket invitation emails
Asked by rune:

Hi

I just started working for new employer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent. I don't understand why it doesn't work, I have received "Welcome to Bitbucket" emails and similar from Atlassian.

My email address is \[redacted\]

I have checked my spam folder, but it is empty.

regards,

Rune


Answers:
author: Tyler T
body: Hello and welcome to the Community [@rune](/t5/user/viewprofilepage/user-id/4123064) , your email address was on a bounce list. We have removed it. Please ensure your email is working and try again.

comments: author: rune
body: Thanks, now it works :)


author: paul.barclay
body: Hi,

I am having a similar problem - email invitations are not being received but also the person I have invited: *\<email address removed by Atlassian staff\>* has signed up to Bitbucket but when I add them to my project the system looks like it can't find the account. Also, he is not receiving "Reset Password" link emails from Bitbucket.

Kind regards

Paul


author: Daniel Eads
body: Hi [@paul.barclay](/t5/user/viewprofilepage/user-id/4203073) ,

I've cleared out a block from our system for the email address you mentioned. Our mail service had received this error from your invitee's email server:
> 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces.

Often we see this if someone has created a new alias or recently had their mailbox created; sometimes it takes a couple hours for mail providers to start accepting external mail for new mailboxes. If Bitbucket sends an email to that address before the mail server is ready with the new box, this can be the result.

I would expect mail to start delivering to that address correctly now, but please let us know if it doesn't!

Cheers,  
Daniel \| Atlassian Support


author: clucky
body: Hi, I am having similar issue,I got started with a new employer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails(from bitbucket invitation to repo) that are supposed to have been sent when im added to a repo. I'm not sure what the problem could be.

My email : clucky@panth.com


author: Daniel Eads
body: Hey [@clucky](/t5/user/viewprofilepage/user-id/4311452) , I've cleared out the block on your email address as well. Our mail service received this error from your organization's Office365 mail server:
> 550: 550 5.4.1 Recipient address rejected: Access denied.


author: Rares Pintea
body: Hi,

I have the same issue with this email address. Other emails are getting through just fine.

Thank you,

Rares


author: Tyler T
body: [@Rares Pintea](/t5/user/viewprofilepage/user-id/4337917) please contact Atlassian support and they can check your email address: <https://support.atlassian.com/contact/#/>


author: andresramirez
body: Im having the exact same issue, but I dont have the requested information from the support form, how can I know if my email is in a bounce list


author: Daniel Eads
body: Hey [@andresramirez](/t5/user/viewprofilepage/user-id/4345997) , I've confirmed you were on the bounce list and answered with more detail on your [other Community question](https://community.atlassian.com/t5/Bitbucket-questions/Re-Not-receiving-invitation-emails-from-Atlassian-for-bi/qaq-p/1661690) . Cheers!


author: Warren D'Costa
body: Hi,

my email/account is *\<removed by Atlassian Support\>*. Seems same problem as others - have not been receiving for past few days. Can you please fix ASAP? How will I be notified when it's done? Thank you...

Kind Regards...Warren


author: Daniel Eads
body: Hi [@Warren D'Costa](/t5/user/viewprofilepage/user-id/4346465) , I see you were able to open a support ticket as well last week, and the support engineer working the ticket cleared out the email block for you. I'm glad to see your emails are flowing again! I've edited your email address out of the comment here on Community to protect your privacy. Cheers!


author: Raghava Bada Chinnappa
body: Hi,

\<*Edited out by Atlassian Support*\> is me email. I am also not receiving any email notifications either from Jira or BitBucket. Please help me out.


author: Daniel Eads
body: Hi [@Raghava Bada Chinnappa](/t5/user/viewprofilepage/user-id/4557734) ,

I show successful deliveries to your address on September 1, and no indications from our end that there are delivery failures. Can you double-check that your account has notifications enabled? Here are the [instructions for Bitbucket copied from our support docs:](https://support.atlassian.com/bitbucket-cloud/docs/manage-email-notifications-for-watched-objects/#Enable-or-disable-email-notifications)  
> Email notifications go to your primary email. If you have multiple email addresses defined for your account, only your primary email address receives notifications.
>
> 1. From your avatar in the bottom left, click **Personal settings**.
>
> 2. Click **Notifications** under **General**.
>
> 3. Depending on your current setting, click **Enable email** or **Disable email**.

On the Jira side, you'll want to work with a Jira Administrator to check the notification settings of projects you don't appear to be getting notifications from.

Cheers,  
Daniel


author: Abdul Momen
body: Having same issue with this email. \<*Edited out by Atlassian Support* \>  
This email was closed and resumed after, After resuming i am not getting any invitation from bitbucket.


author: Daniel Eads
body: Hi [@Abdul Momen](/t5/user/viewprofilepage/user-id/4583099) ,

I was able to confirm that the email address you listed wasn't able to receive notifications or invitations from our mail service. I've cleared out the pause for delivery on our system (which began when your email was closed), so you should be able to receive a new invitation now.

Cheers,  
Daniel \| Atlassian Support


author: arios_kaleidacare
body: We are having a similar situation with email \<*redacted by Atlassian Support*\>; invitation does not arrive; other users have received it


author: Daniel Eads
body: Hi [@arios_kaleidacare](/t5/user/viewprofilepage/user-id/3720171) - apologies for the delay in response. I see that user opened a case with Bitbucket support last week and they were able to clear the issue, similar to the issue others have noted here.

Cheers,  
Daniel \| Atlassian Community Support


author: Hern?n Leandro Montagna
body: We have the same problem with these emails \[redacted\], \[redacted\]  
Hope you can help us

Thanks!


author: Andy Heinzer
body: Hi [@Hern?n Leandro Montagna](/t5/user/viewprofilepage/user-id/4739803)

I found the first email address was shown as having a block message, I have removed it. However the latter does not appear to be on any current lists. Perhaps it has already been removed.

Try it now.

Andy


author: Chen Grinkroog
body: Hey [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)   
It seems like my email address is also blocked, I am not receiving any invitations.  
Hope you can help me with this.  
Thanks,  
Chen


author: Andy Heinzer
body: [@Chen Grinkroog](/t5/user/viewprofilepage/user-id/4635304)

I found your address was on a suppression as well:

|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------|
| 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 <https://support.google.com/mail/?p=NoSuch>... - gsmtp | 2021-08-19T17:22:04+00:00 |

{#results-table}

I have removed this from the list. Please ask your teammates to invite you again, it should work now.

Andy


author: Dom
body: Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) I'm also having this problem. Can you check if my email address is on a suppression list please? Many thanks. Dom


author: Andy Heinzer
body: [@Dom](/t5/user/viewprofilepage/user-id/4961618) I was not able to find your address on the suppression list. From our end it appears that mail is being delivered to your mailbox. You might need to reach out to your mail administrator for more help here, but I also found that your team mate created this support case for additional help <https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-187094>


author: Dom
body: thanks for you help here [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) - I've resolved this now.


author: monissiddiqui1
body: Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) , I am facing same issue where I am unable to receive email invitations. Please check on my email as well. Looking forward for the support.

Thanks,

Monis


author: Andy Heinzer
body: Hi [@monissiddiqui1](/t5/user/viewprofilepage/user-id/5058549) I found the following error when our services were trying to send to your account:

```
451 4.7.650 The mail server [192.174.81.98] has been temporarily rate limited due to IP reputation. For e-mail delivery information, see https://postmaster.live.com (S775) [MW2NAM04FT038.eop-NAM04.prod.protection.outlook.com]
```

I have reached out to my internal mail support team and to microsoft's support here to investigate further.


author: monissiddiqui1
body: Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) , thank you for your response. Looking forward for the support further.


author: Gabriela Carloto
body: I have the same issue


author: Raul Dominguez Casaos
body: I have the same issue. [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) can you help me please?


author: Andy Heinzer
body: Hi [@Raul Dominguez Casaos](/t5/user/viewprofilepage/user-id/5562353) I am not seeing any bounced messages to your account or your domain in the last 7 days. Could you clarify which email address you are expecting to be notified on and are not?

It could also be that the messages are being delivered, but then filtered by your mail, say something like a spam filter. If that is the case, then I'd recommend reaching out to your mail admin for additional help here.


author: Raul Dominguez Casaos
body: email: raul.dominguez@codster.io  

In JIRA I do receive emails but invitations to participate in other repositories I do not  

[@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)


author: Andy Heinzer
body: Hi [@Raul Dominguez Casaos](/t5/user/viewprofilepage/user-id/5562353)

I am still not seeing any recent failed email attempts to be delivered to your address from Bitbucket specifically. I'd recommend reaching out to the other repo owner to ask them to invite you once more. Perhaps if we can learn the date/time of the invite, it could help me to correlate the particular message in our logs.


author: Kevin Roberts
body: Hi I'm also having issues with invitation emails not being received by \[redeacted\]

comments: author: Andy Heinzer
body: Hi [@Kevin Roberts](/t5/user/viewprofilepage/user-id/5568460)

I can see that user is receiving email from our side. I would recommend that you reach out to your mail admin, as these messages could be getting put into spam or quarantined by the destination mail server in some other way and we wouldn't be able to tell from our side.


author: Fabian Nicolas Fleitas Espinoza
body: I have the same problem

comments: author: Andy Heinzer
body: Hi [@Fabian Nicolas Fleitas Espinoza](/t5/user/viewprofilepage/user-id/5564873)

There is no suppression of your account, however when I did a search of our mail logs, it appears that the system returned an error of
> 421 4.4.0 \[internal\] no mail servers for this domain could be reached at this time

I have reached out to my mail support team for additional help here. Typically when I see this the domain doesn't have a valid MX record, but when i searched your domain that record appears to be fine to me. I'm reaching out on my side to see if we can investigate this further.

Andy


author: Gabriela Carloto
body: Hello, I am having the same problem. I am experiencing the same issues as the one in the first post. "I just started working for a new employer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent."

comments: author: Andy Heinzer
body: [@Gabriela Carloto](/t5/user/viewprofilepage/user-id/5533489) I took a look at our email logs, and for your address, there do not appear to be any bounced messages sent to your address in the last 30 days. All the messages I can see appear to have been marked as 'delivered'.

I would recommend reaching out to your mail admin, as it is possible the mail server could still be quarantining these messages. Alternatively, if your email address is different from the account you use to sign into Community here, then please let me know which email address you are using and I can try to investigate further.

Andy


author: Gustavo
body: Hi

I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent. I don't understand why it doesn't work, I have received "Welcome to Bitbucket" emails and similar from Atlassian.

My email address is gustavo.apazahuanca@endava.com

I have checked my spam folder, but it is empty.

regards,

Gustavo

comments: author: Andy Heinzer
body: Hi [@Gustavo](/t5/user/viewprofilepage/user-id/5523632)

I am not seeing any requests being sent to your email address from Bitbucket in the last 30 days. Perhaps the admin of that workspace/repo has entered in your email address incorrectly? I would recommend reaching out to the admin of that site and asking them to resend the invitation once more.

Andy


author: Yasir Khan
body: Hello our this email not receiving bitbucket repository invitation emails please check \[redactedaddress\]

comments: author: Andy Heinzer
body: Hi [@Yasir Khan](/t5/user/viewprofilepage/user-id/5483264)

I am not seeing any bounce messages for users on that domain. Perhaps someone else has cleared it from our side. Or if this happens to be a Bitbucket server/Data Center instance (say if the site is not on bitbucket.org), than the invitations are not something I can see from our side. If that's the case, you should reach out to the admin of that site for further assistance.


author: Mary Filonova
body: Hi! I have the same problem,

"I just started working for a new employer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent."

Any help would be much appreciated

comments: author: Andy Heinzer
body: Hi Mary,

Unfortunately, we have an incident at the moment that is related here. There was a bounce message provided by your mail server when we sent this invitation to your address. That error was

```
550 spamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?192.174.81.109. - https://community.mimecast.com/docs/DOC-1369#550 [-etPw1mVMiqqXXBhPM9YZg.uk244]
```

We have already had this address removed from spamcop's listings, but it seems that some services such as mimecast are still blocking these addresses.

I would recommend asking your bitbucket admin to try to invite you again. If you are still not receiving this then you might want to reach out to your email administrator. If your email administrator could add [our outgoing email IP ranges](https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/#Outbound-email) to an allowlist or whitelist of the mimecast service your email server uses, this could prevent this kind of error from happening for everyone on your email domain. There is a general guide on how to do this over in <https://activereach.net/support/knowledge-base/email/basic-mimecast-guide/>


author: Srikanth Y
body: Hi [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) / [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)

I am not receiving an email invite to create bitbucket account even though my manager is sending the invite multiple times. I guess, my email is added to suppression list. Could one of you please help?

comments: author: Andy Heinzer
body: [@Srikanth Y](/t5/user/viewprofilepage/user-id/4069001) - I have not found any suppressions on the email address for this account. Is there perhaps another email address you are using?


author: Rodrigo Calabretta
body: Hi [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) I having same issue, my manager just resend me more than twice the invitation link and the invitation never arrives to my email. Could you help me please?

comments: author: Andy Heinzer
body: Hi [@Rodrigo Calabretta](/t5/user/viewprofilepage/user-id/4955346)

I have removed your email address from our suppression list.

Please ask your manager to resend the invitation link once more. It should work now.

Andy


author: Srikanth Y
body: Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) ,

Me and Rodrigo belongs to same team and I am also facing the same issue with my email. Can you please help?

Thanks,  
Srikanth


author: Christian Ytuza
body: Hello,

I have the same problem, my mail was disabled for a while, and now my team is trying to add me to a repository, and I am not getting any invitation mail.

Can you help me please

comments: author: Christian Ytuza
body: the email with this problem is \[redacted\]


author: Andy Heinzer
body: Hi [@Christian Ytuza](/t5/user/viewprofilepage/user-id/4910156)

I found the following message in the suppression system

|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------|
| 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 <https://support.google.com/mail/?p=NoSuch>... - gsmtp | 2022-02-23T16:25:33+00:00 |

{#results-table}

I have removed your address from this list. Please ask your colleague to resend the invitation email again now. It should work now.

Andy


author: Greg Schuler
body: I seem to be having the same trouble with a new employee - who actually re-joined our company after having been away for a couple of years. \[redacted\] isn't getting invites. Can you check your system for this?

Thanks you,

-Greg

comments: author: Andy Heinzer
body: Hi Greg,

I found this address was listed in the suppression list. I have remove it from that list. That user should be able to start receiving notifications again now.

Andy


author: Greg Schuler
body: Thank you, Andy! All fixed.


author: Greg Schuler
body: Not sure if you are still monitoring this but having similar problem. I think it is due to a temporary DMARC policy (since reverted). Can you check as to why \[redacted\] isn't getting invites from JIRA/Bitbucket?


author: Andy Heinzer
body: [@Greg Schuler](/t5/user/viewprofilepage/user-id/1168541) We are experiencing an incident right now around email delivery. See <https://jira-software.status.atlassian.com/incidents/q6q5df85568d> for more details.


author: Greg Schuler
body: Understood. Thanks for the update!


author: halabya
body: Hello, I am having the same issue. A colleague is inviting me to their repo, and I am not receiving any emails.

my email is **\[redacted\]**

comments: author: Andy Heinzer
body: Hi [@halabya](/t5/user/viewprofilepage/user-id/1249990)

I am not seeing that address as being suppressed on our email system. I would suggest checking your spam folder for that message. If you cannot find it there, then I also recommend reaching out to your email service provider for help here.

Andy


author: halabya
body: Thanks a lot, it was in the spam folder, it just took a while to get there.

Thanks a lot for the prompt support.


author: judy.jun
body: Hello,

I am having similar issue. my team is trying to add me to a repo but I am not getting any invite email.

Thanks

comments: author: Andy Heinzer
body: Hi [@judy.jun](/t5/user/viewprofilepage/user-id/4065363)

I found there was a bounced message sent your account back in January of this year. The response from the SMTP server was that your account had been disabled at that time. I have removed this suppression from our side. So you should be able to receive new invitations now. You can ask your colleagues to resend the invitation.

Cheers,

Andy


author: Shoaib Ayaz
body: Hello,

I am experiencing the same issues as the one in the first post. previously i was receiving the emails but now invitation email are not coming.

Any help would be much appreciated.

comments: author: Andy Heinzer
body: Hi,

I found there were previous failed email deliveries to your address. I have removed these block entries from our system, so this should allow you to retry the invitations.

For other Bitbucket users that are not receiving email invitations, Atlassian's might not always be watching this thread. It might be better to follow the steps in <https://community.atlassian.com/t5/Bitbucket-articles/How-to-get-support-for-Bitbucket-Cloud-invitation-and/ba-p/1932959#M1438> in order to get the attention of Atlassian support to resolve this.

Andy


author: acasari
body: Hi

I just started working for new employer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent.

My email address is *\<edited out by Atlassian Support\>*

Hope you can help me

Thanks

comments: author: Daniel Eads
body: Hi [@acasari](/t5/user/viewprofilepage/user-id/4737164) , welcome to the Community!

It looks like the repo invitations may have been sent before the mailbox was created with your new employer. Our mail service received a "mailbox does not exist" error when the invites were sent yesterday.

I've cleared the error from our mail service. If you have a team member send the repo invitations, they *should* deliver now.

Cheers,  
Daniel


author: jkoradiya
body: Hi,

I am having similar issue, my team is trying to add me to a repo but I am not getting any invite email.

Can someone help with??

comments: author: Daniel Eads
body: [@jkoradiya](/t5/user/viewprofilepage/user-id/4736165) , welcome to the Community!

I've cleared the block on your email address. Please have your team re-send the repo invitation, and it should deliver this time.

Cheers,  
Daniel


author: Abhishek Ray
body: Hello,

I am experiencing the same issues as the one in the first post. "I just started working for a new employer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent.".

The difference is this for an employee

his email address is "\<removed by Atlassian Support\>"

Any help would be much appreciated.

Tanks,

Abhishek

comments: author: Daniel Eads
body: Hi [@Abhishek Ray](/t5/user/viewprofilepage/user-id/2637390) ,

The employee you noted was experiencing the problem with email suppression. Our mail service received this error from Google's mail servers:
> 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces.

We typically see this when the invitations to join a repository are sent to new employees before their mailboxes are ready to receive mail. It can take a short period of time between creating an account in G Suite and the mailbox being able to receive email.

If the invitation is resent from Bitbucket, it should attempt to deliver again now.

Cheers,  
Daniel \| Atlassian Support


author: igor_marenjak
body: Hello,

I am experiencing the same issues as the one in the first post. "I just started working for a new employer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent."

Any help would be much appreciated.

Tanks,

Igor

comments: author: Daniel Eads
body: Hi [@igor_marenjak](/t5/user/viewprofilepage/user-id/4621474) , welcome to the Community!

Your email address returned a bounced message to our mail service on October 28, which kept additional emails from being delivered. I've cleared that delivery pause from our mail service, so additional attempts should go through.

I might suggest having an Office 365 administrator at your organization create a Mail Flow rule in the Exchange Admin Center to mark Atlassian-originated emails as safe/allow them to bypass spam filtering. Our [outbound email IP addresses are publicly documented](https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/) for this purpose:  

    167.89.0.0/17, 192.174.80.0/20, 147.253.208.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231

Cheers,  
Daniel


author: igor_marenjak
body: Hi [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) ,

Thank you for sorting this out, much appreciated :)

Will do the rules so things run smoothly

Thanks again.

Cheers,

Igor


author: Colin Harrison
body: Having the same issue - although I'm receiving invites from certain users, just not from the admin


author: Andy Heinzer
body: [@Colin Harrison](/t5/user/viewprofilepage/user-id/5366087) I have cleared the suppression to accounts on your domain. I found a number of bounces that had this error:
> 550 5.4.1 Recipient address rejected: Access denied. \[AM3PEPF0000A791.eurprd04.prod.outlook.com 2023-11-10T11:00:26.356Z 08DBDE36C4A7ED50\]

This bounce can be caused by your mail provider rejecting the message. You might want to share this link with your mail admins <https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108> it contains steps that you can follow to help prevent this from happening again in the future.

Andy


Tags: bitbucket-cloud

cloud