youngmon/atlassian-qna huggingface dataset:
confluence-administrators Group in Condluence Cloud
Asked by Daniel Hauswirth:

According to the article [Unable to access any restricted pages as administrator](https://confluence.atlassian.com/confkb/unable-to-access-any-restricted-pages-as-administrator-960146727.html) there is a super-super admin in Confluence Server, which has the group **confluence-administrators**assigned.

Is there an equivalent in Confluence Cloud? We have couple of spaces that are only visible for some people, it could be handy that an admin could access those spaces if needed.


Answers:
author: Nic Brough -Adaptavist-
body: Hi Daniel,

There is a system admin in Cloud, but only Atlassian can use it, and they will never delete the admin groups.

Your Confluence admins will be able to get into restricted pages and edit the restrictions.

comments: author: Daniel Hauswirth
body: Hi Nic

Thanks for your answer; on my side it looks like admins do not see restricted spaces.

We have one example space called "COMP HR" in our Confluence on-prem Server. That space have permissions for 4 individual persons out of the HR department, no groups.

We exported that to the cloud. Now only these 4 persons do have access there. No "Admin takeover" possible. Before we had the super-super admin with the group **confluence-administrators**. A similar group does not exist in confluence cloud, as far as I see. I gave my user the following groups (some are probably from the migration), "comp" replaces with our company name:

* administrators
* confluence-administrators
* confluence-admins-comp1
* confluence-guests-comp1
* confluence-system-administrators

With that groups I still don't see the "COMP HR" space. Is there a way to get access to that as a confluence admin?

Regards

Daniel


author: Nic Brough -Adaptavist-
body: As an admin, you should be able to see all the spaces (but not necessarily anything in them), and go to their "space settings" page, where you can correct the permissions and get the list of restricted pages.


Tags: cloud

confluence-cloud
Screenshots are corrupted when pasting from paint.net into confluence using firefox 121 (but not edg
Asked by Paul Gibbs:

I'm not sure where the issue is exactly, but I suspect its something to do with different standards of storing images in clipboards.

This started last week and I've never seen it before.

If you see the images, this is a screenshot of an Excel grid, taken using Win 11 snap tool (shift+win+s). I paste this into [paint.net](http://paint.net) (5.0.12) Then select all and copy/paste into Confluence cloud using Firefox 121.0.1. The edges of the images are either shifted, or a line is added.

If I use paint instead of [paint.net](http://paint.net), it is ok.

If i use edge instead of Firefox, it is ok.

Saving the file as png and importing it and its ok.

Pasting from [paint.net](http://paint.net) into powerpoint and its ok.

Any ideas what is causing this or how to fix it? I'm going to ask Firefox and [paint.net](http://paint.net) help as well.  
![Example grids.png](https://community.atlassian.com/t5/image/serverpage/image-id/300926i17C96CDE22464B21/image-size/large?v=v2&px=999 "Example grids.png")


Answers:
author: Nikola Perisic
body: Welcome to the community [@Paul Gibbs](/t5/user/viewprofilepage/user-id/5407455) !

Firefox is having issues with the Jira in UI sense and this is why you are seeing the different outcome. One of the examples is that also some users are not able to load their boards.

Most likely this is the issue with the Firefox browser itself.

BR,

Nikola

comments: author: Paul Gibbs
body: Got a reply from paint.net forum: this is potentially a bug in either Firefox or Confluence, specifically due to different handling of DIB and DIBV5 formats from the clipboard.

<br />

see

<https://forums.getpaint.net/topic/123169-copypaste-image-offset-three-pixels-when-pasted-into-paint-tool-sai/>

and

<https://forums.getpaint.net/topic/122848-pasting-dibv5-image/>


author: Nikola Perisic
body: I see, I also added a tag for Atlassian, someone should be answering to this. This also might be an issue with the Confluence app itself since the cross browsing doesn't work pretty well with Jira as well on Firefox.


Tags: cloud

confluence-cloud
Unable to enable Scroll Documents
Asked by Alex_ I:

![Unable to enable Scroll Documents button.png](/t5/image/serverpage/image-id/300920iCAF6F6E1991B3BA9/image-size/large?v=v2&px=999 "Unable to enable Scroll Documents button.png")![Unable to enable Scroll Documents.png](/t5/image/serverpage/image-id/300921i925B2D9F240BEA70/image-size/large?v=v2&px=999 "Unable to enable Scroll Documents.png")

Hi all,

I want to create a version for a documentation. Wenn I start the process I get a warning that "This page has children that are part of a Scroll Document."

I might also say that I used for some pages the function "Include page". The pages are also in the same folder as the documentation (Project).

Has anyone had this problem and knows how to solve it?

Thanks in advance.


Answers:
author: Johanna Linaker _K15t_
body: Hi Alex,

My name is Johanna, I work with K15t, the vendor behind Scroll Documents.

I see that you're trying to activate Scroll Documents for a page with one or more child pages. The warning indicates that at least one child page is already part of a Scroll Document.

In Scroll Documents, creating nested documents is not possible or recommended. The warning appears because enabling Scroll Documents on a parent page would also make its children a part of that document, resulting in a nested document if the child pages are already part of one.

To address this, you can go to the Document Library in your space, examine your existing documents, and identify which page or pages are hindering you from enabling Scroll Documents on the parent page. One workaround is to move those child pages so they are no longer children of the parent page where you want to enable Scroll Documents.

I hope this helps!I

If you have any more questions, feel free to contact our app support: [help@k15t.com](mailto:help@k15t.com)

Cheers,  
Johanna (K15t).


Tags: cloud

confluence-cloud

scroll-documents

version
Azure DevOps Confluence Connector - Can you embed code from a DevOps Repo onto a Confluence page?
Asked by Aleks Rokicki:

Hello,

I'm looking to create/update documentation on Confluence, and am not able to include any code directly, so have been looking to see if it's possible to embed the contents/sections of a DevOps repository onto Confluence, which led me to [this product](https://marketplace.atlassian.com/apps/1223149/azure-devops-confluence-connector?tab=support&hosting=cloud) (Azure DevOps Confluence Connector).

Looking at the store page, I see the below is covered:

* Embed into Confluence Azure DevOps work items and configure displayed data
* Improve Confluence docs with Azure DevOps search queries
* Stop jumping between Azure DevOps and Confluence with embedded readme and other Azure DevOps wiki notes

Unfortunately this doesn't directly mention Repos, so I'm creating this post to see if anyone currently using it can confirm if this is a viable option for me?

Thank you,

- Aleks


Answers:
author: Nikola Perisic
body: Welcome to the Atlassian community [@Aleks Rokicki](/t5/user/viewprofilepage/user-id/5407375) !

You may want to refer to this page: <https://community.atlassian.com/t5/Confluence-questions/Azure-DevOps-Confluence-Connector/qaq-p/1796668>

In short, it is not possible to do this.

If you can mark this answer as accepted, I would be greatly appreaciated.

BR,

Nikola

comments: author: Aleks Rokicki
body: Good morning Perisic,

Thank you for the candid answer - Accepted!

Kind regards,

- Aleks


Tags: devops

embed

repository

unknown-hosting-type
Search for pages with too many top level child pages
Asked by Carlyle Sutphen:

We need to find pages which exceed a threshold of number of child pages, top level, not all descendants.


Answers:
author: Laurie Sciutti
body: Hi [@Carlyle Sutphen](/t5/user/viewprofilepage/user-id/5226944) \~ have a look [here](https://confluence.atlassian.com/confkb/how-to-find-pages-with-the-most-child-pages-1108094247.html). HTH

comments: author: Carlyle Sutphen
body: That looks very promising! I will pass it on to our Confluence admins.

For some background, in our space (I am a space admin only), we use the Children Display macro and found that only 10 first level children will be shown. I took the issue to our Confluence support team and they replied that the limit was imposed to avoid issues arising from the macro being used on many pages where the number of children is very high. I want to advise Confluence support to find pages where the number of children are needlessly high and recommend to the space admins that they organize their content in more reasonable structures.

Thank you.


Tags: confluence-server

performance

server
How to generate dashboard chart data in confluence page using rest APIs on a forge app
Asked by Arun:

I am trying to generate dashboard chart data in confluence page using rest APIs on a forge app. Does anyone know how to do this ?  

Thanks!!


Answers:
author: Nikola Perisic
body: Hello [@Arun](/t5/user/viewprofilepage/user-id/5358631) ,

Sadly this won't be possible since the get method for the content is deprecated and cannot longer be used.

BR,

Nikola


Tags: chart

cloud

confluence-cloud

dashboard

jira
Not able to access any of confluence page.
Asked by Sakthivelrajan S S:

Recently I am facing issue to login into confluence page ([https://enterprise-confluence.onefiserv.net/display/\*\*\*\*/\*\*\*\*\*\*](https://enterprise-confluence.onefiserv.net/display/****/******)) . Whenever I tried to login, it show following error message.

"Not Permitted - You are not permitted to perform this operation." {#toc-hId--407049182}
----------------------------------------------------------------------------------------

Kindly help and let me know if you need more details. Thanks.


Answers:
author: Marc - Devoteam
body: Hi [@Sakthivelrajan S S](/t5/user/viewprofilepage/user-id/5309877)

Most likely, what happened is that you are not have access to the Confluence space anymore or you permissions on the space have been changed.

or you site is accessible anonymously and you can still view information, but you don't have a Confluence license anymore.

Reach out to your Confluence admin team or Space admin to have them check the permissions

comments: author: Sakthivelrajan S S
body: I have all access to confluence Page. Kindly refer the below screen. ![2ff9df29-0b1a-4cfb-9150-b09c481ba314.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/301161iF15142D3588432E4/image-size/large?v=v2&px=999 "2ff9df29-0b1a-4cfb-9150-b09c481ba314.jpg")  

Looks like some other access issue to Confluence space. Let me check with our Confluence Admin Team and get back. If anything.

Thanks.


author: Sakthivelrajan S S
body: Thanks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) Local Confluence Team helped and now got the required access.


author: Sakthivelrajan S S
body: Till last month, I was able to access all links and able to edit the pages which I have access.   
([https://enterprise-confluence.onefiserv.net/display/\*\*\*\*/\*\*\*\*\*\*](https://enterprise-confluence.onefiserv.net/display/****/******)

From this Month Jan'24 I am not able to access any.

Its happening for all the confluence pages. Refer the following screen shot. You can see I have updated page. ![dbf4c76c-a121-4887-906a-91696f4de6a7.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/300910i91767F2783C5FDC3/image-size/large?v=v2&px=999 "dbf4c76c-a121-4887-906a-91696f4de6a7.jpg")

comments: author: Nikola Perisic
body: It seems like you have been restricted to edit these pages. If you are not the admin, you should ask them to remove you from the restricted list.

Reference is here: <https://community.atlassian.com/t5/Confluence-questions/Cannot-view-pages-in-a-space-that-I-have-access/qaq-p/1282729>

Hope it helps.


author: Nikola Perisic
body: Hello [@Sakthivelrajan S S](/t5/user/viewprofilepage/user-id/5309877) ,

Welcome to the Atlassian community!

Few things I would like to know:

* Are you the admin trying to access?
* If not, has the space admin added you within the space permissions?
* Is this happening for all of the Confluence pages or only the one you have mentioned?

BR,

Nikola


Tags: unknown-hosting-type
Is it possible to connect external informasion using API in Refined Confluence?
Asked by Chisato Saito:

I can connect to external site by site links.

But, I would like to connect to another site by API or something...

Does somebody know Refined has API ?? (I can't find it for Cloud)

I want Confluence to automatically reflect external information.


Answers:
author: Nikola Perisic
body: Hello [@Chisato Saito](/t5/user/viewprofilepage/user-id/5306523) ,

From their site: <https://alto-docs.refined.site/> , I wasn't able to find any API references at all.

You can contact their support directly, since they should have more information.

If you liked my answer, please mark it as accepted. Greatly appreciated!

BR,

Nikola


Tags: cloud

confluence-cloud
minimising/moving the toolbar in the whiteboard
Asked by Kate Hay:

Looking to see if there is a way to minimise, or move the toolbar located at the bottom of the whiteboard space. Its often a little in the way of what I am trying to create, but I can't find an option to move it, or make it less visible.


Answers:
author: Ste Wright
body: Hi [@Kate Hay](/t5/user/viewprofilepage/user-id/5407093)

Not that I know of at this stage.

I'd encourage you to provide this as feedback though via the breadcrumbs menu (...) \> Give feedback

Ste


Tags: cloud

confluence-cloud
Can you tell us what search ranking is applied to Confluence
Asked by Xavier Delligne:

Can you tell us what search ranking is applied to Confluence

*** ** * ** ***

I've only found documentation for the server version. Can you tell us what is applied to the cloud version?


Answers:
author: Xavier Delligne
body: for sample : <https://confluence.atlassian.com/doc/ranking-of-search-results-1188406620.html>

Also, is it possible to collect/analyse the terms used by users to carry out their searches?

comments: author: Cortlandt _
body: Is there a link for Confluence Cloud?  

THe URL above goes to a page for Data Center.  
Clicking the tab for Cloud takes me to a generic setup page without info on search ranking.


author: Xavier Delligne
body: That was my original question. Thanks for clarifying.

But still no answer...


author: Cortlandt _
body: The original question refers to "search ticking". Is that a typo?

<br />

Did you mean "search ranking" or "ranking of search results"?


author: Xavier Delligne
body: Yes, it's about ranking of search reasults


author: Xavier Delligne
body: Can't anyone at Atlassian answer?

I've created a support ticket, hoping that someone from the Atlassian team can answer this question.


author: Xavier Delligne
body: The internal Confluence team confirmed that the document did not exist in the Cloud, as the same logic applies in the DC/Cloud.


author: Cortlandt _
body: Xavier Delligne - did the internal Confluence team give you a URL to a document that answers the question?


author: Xavier Delligne
body: Hi Cordlant_

Here is my initial question from a ticket I make at Atlassian Support :

Can you tell us what search ranking is applied to Confluence through Jira Service Management client portal?  
I've only found documentation for the server version. Can you tell us what is applied to the cloud version?  
This is the version for the "server" version confluence.atlassian.com/doc/ranking-of-search-results-1188406620.html  
We need the same for the "cloud" version, please.

<br />

And the full answer given by an agent from Atlassian Support :

Hi Xavier,

I reached out internally to the Confluence team, who confirmed the document doesn't exist in Cloud because the same logic applies in both DC/Cloud as mentioned here: <https://confluence.atlassian.com/confkb/how-do-i-understand-the-ranking-of-confluence-s-search-results-785614686.html>

There are also some observations like it's not possible to pin a page to the top or manually configure the weight/ranking of Pages returned in a Confluence Search result; there is a Feature Request to bring in this functionality: Ability to adjust ranking of search results is required <https://jira.atlassian.com/browse/CONFCLOUD-15619> and <https://jira.atlassian.com/browse/CONFCLOUD-19918>

As for JSM, the same search logic applies, and we also have a feature request to customize the results <https://jira.atlassian.com/browse/JSDCLOUD-2267>

Let me know if you have any other questions or concerns.

Best Regards,

(...)


Tags: cloud

confluence-cloud
Has anyone been able to install Confluence 8.5.5 on Linux
Asked by Chris Kent:

I get installer failures, trying to write into folders the installer creates.

Seems every folder has the wrong permissions.

Does anyone else have this problem?

Is there an easy fix rather than waiting for Atlassian?


Answers:
author: Sylvain Leduc
body: <https://jira.atlassian.com/browse/CONFSERVER-94104>


author: BHUSHAN PATIL
body: Hi [@Chris Kent](/t5/user/viewprofilepage/user-id/502150) ,

This issue might be related to the permissions of the folders created by the installer. Here are some steps you can try to resolve the issue:

**Run the installer with root privileges:** You can try running the installer with root privileges or using the '*sudo'* command

**Check the permissions of the user running the installer:** During installation it will automatically create confluence user in linux. Ensure that the confluence user has the necessary permissions to create and modify files in the directories where Confluence will be installed. You can check the permissions of the user by running the command in the terminal.

* *ls -lah /Installation_directory'*
* *ls -lah /home_directory'*

**Change the permissions of the directories:** If the permissions of the directories are not correct, you can change them using the '*chown'* command. For example,

* *sudo chown -R confluence:confluence /Installation_directory*
* *sudo chown -R confluence:confluence /home_directory*

Replace*/Installation_directory* and*/home_directory*path with your actual path.

Also, if you feel my input help you please accept the answer.

Regards,  
Bhushan

comments: author: Chris Kent
body: Hi,

I have been installing and maintaining Confluence for over 20 years, this is the first time that root permissions are required to install, and if this is so, then this goes against all our internal security policies and we can't use a root account for Apps, nor can we install using sudo.

All versions up to 8.5.4 could be installed as non-root user - why has 8.5.5 changed?

As for security, this increases the security risk of the App if it needs admin permissions to install and run, we can't let that happen, especially on public-facing installations.

I cannot accept your answer for these reasons.

Atlassian actually needs to fix this bug.


author: Klaus Wagner
body: Went with the tar.gz version this time, but there is another issue with 8.5.5 for us: The saved for later page in your profile, if at least 1 page last modified by another person is tracked, only shows an error page due to a stack overflow exception.

I opt to skip 8.5.5 since our install is not available publicly.


author: chihara
body: Addition to Bhushan, check /install_directory/bin/user.sh which shows who is owner of process/directories.


Tags: confluence-data-center

confluence-server

server
HI the JIra site on this webtite has been deactivated could you help me activate it again
Asked by dhiraj deshmukh:

![Screenshot from 2024-01-16 21-21-08.png](/t5/image/serverpage/image-id/300865iE387D2127EFE6C6B/image-size/large?v=v2&px=999 "Screenshot from 2024-01-16 21-21-08.png")


Answers:
author: Ste Wright
body: Hi [@dhiraj deshmukh](/t5/user/viewprofilepage/user-id/5407066)

You'll need to contact Atlassian Support to reactivate this site:

1. Go to <https://support.atlassian.com/contact/#/>
2. Select *My Account*
3. Click the blue button to go to the next page
4. Then select *Reactivate Subscription*
5. Fill in the URL and text box, then press Submit

Let us know if you have any issues due to it being a Free instance :)

Ste


Tags: cloud

jira

reactivate
F?rmulas personalizadas
Asked by Nazaret Gomez:

Buenos d?as,

Si tengo una tarea donde se contiene el campo 'A' de tipo f?rmula personalizada y dos sub tareas con un mismo campo B que contendr?n un valor num?rico, ?puedo configurar el campo A para que el valor sea la suma de los campos B de todas sus sub tareas?

Ejemplo:

Tarea: campo 'Consumo total de la tarea'

Sub tarea1: campo 'Consumo de subtarea' = 1

Sub tarea2: campo 'Consumo de subtarea' = 1

...

Sub tareaX: campo 'Consumo de subtarea' = 1

'Consumo total de la tarea' = sumatorio del campo 'Consumo de subtarea' de todas las subtareas de la tarea = 3

Gracias de antemano.

Un saludo


Answers:
author: John Funk
body: Hola Nazaret. ?Bienvenido a la Comunidad Atlassian!

Claro, puedes hacer eso. Cree una regla de automatizaci?n para el activador de valor de campo cambiado. Elija el campo B.

Seleccione Cualquier cambio en el valor del campo.

Agregue una acci?n para lookupIssues y use el c?digo: parent = {{triggerIssue.parent}}

Agregar una sucursal: usar para: padre

Agregue una acci?n para Editar problema. Seleccione el campo A

En el cuadro del campo A, escriba {{lookupIssues.Field A.sum}}  
(nuevamente donde el campo A es el nombre EXACTO del campo)

Finalmente, nombre y publique su regla.

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/333233i3CBF02EBACB9104F/image-size/large?v=v2&px=999 "Screenshot.png")


Tags: cloud

jira-cloud

jira-product-discovery
I want to Generate Test Execution Report, But I always getting error. How to Solve it?
Asked by Ferdian Yulianto:

Dear Atlassian Teams, I want to Generate Test Execution Report but I always getting error like this  

#### "An error occurred while generating your report. Please, contact the support team." {#toc-hId-347662163}

![Screenshot from 2024-07-03 16-16-18.png](/t5/image/serverpage/image-id/333221iD4E6F3859FBCDFB7/image-size/large?v=v2&px=999 "Screenshot from 2024-07-03 16-16-18.png")

There's no spesific information error to solve that, Please help me to found this issue and fix that.

Thankyou.

cc: [@Ferawati_Hartanti_Pratiwi](/t5/user/viewprofilepage/user-id/3846000)

Sincerely,

Ferdian Yulianto


Answers:
author: Trudy Claspill
body: Hello [@Ferdian Yulianto](/t5/user/viewprofilepage/user-id/5535077)

Welcome to the Atlassian community.

I recommend that you contact the support team for the Xray app directly. You can find their contact information from the Support tab of their product listing in the Atlassian Marketplace.

[https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=support)

Here we are a community of users of the Atlassian products. This is not the venue for directly contacting app support teams.


Tags: cloud

document-generator

jira-cloud

xray