youngmon/atlassian-qna huggingface dataset:
How does one properly upgrade Confluence version & migrate content as is without errors?
Asked by Steven Noonan:

Going from 6.1.2 to 6.2.1. Want to retain formatting, attachments, labels, everything.

Looking for step by step guide.

Thank you.


Answers:
author: Nic Brough -Adaptavist-
body: Start at <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html> - there is no "migrate", you just upgrade.


Tags: upgrade
http: -- https: without adding the port numbers
Asked by Robyn Harcott:

I'm trying to set up our server to https:// and it works if you type in the https: however, if I use sub.server.com with the redirect in place, it works on the server but not outside the server. It used to before I upgraded and I'm not sure what I'm missing.

It also returns <https://sub.server.com:8443> -- how do I get it to redirect and leave off the port #?


Answers:
author: Robyn Harcott
body: I was instructed by support to disable collaborative editing. I have done so while we continue to investigate the new issue.


author: Thomas Deiler
body: Dear [@Robyn Harcott](/t5/user/viewprofilepage/user-id/1183892),

you have three posibilities:

1. Install a [proxy](https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html) like apache or nginx in front of Confluence(tomcat), that will terminate the SSL connection (listening on port 443) and readirect the traffic to 8090 \[recommended\]
2. Configure the Tomcat of Confluence to listen on [port 443](https://stackoverflow.com/questions/24382076/how-to-make-tomcat-run-on-443-instead-of-its-default-port-8080) instead 8443. \[good\]
3. Install a proxy in front of Confluence listening on 443 forwarding traffic to 8443. SSL termination is done by Confluence(tomcat) \[ok\]

So long

Thomas

comments: author: Robyn Harcott
body: Thanks [@Thomas Deiler](https://community.atlassian.com/t5/user/viewprofilepage/user-id/484715) -- I have set up according to Number 2 on your list. however, when I put in [http://sub.server.com](http://sub.server.com/) it forwards to [https://sub.server.com:8443](https://sub.server.com:8443/) -- how do I get this to change? I can't find this reference in any of the web/server.xmls . . .


author: Robyn Harcott
body: Ok - perfect - I found the issue and it's all working now!!


author: Thomas Deiler
body: Dear [@Robyn Harcott](/t5/user/viewprofilepage/user-id/1183892),

can you write what you did, so that other readers can learn from this?

Many thanks

Thomas


author: Robyn Harcott
body: Thanks [@Thomas Deiler](/t5/user/viewprofilepage/user-id/484715)

What I did was change the redirectPort to "443" from "8443"

\<Connector port="80" connectionTimeout="20000" redirectPort="443"  
maxThreads="48" minSpareThreads="10"  
enableLookups="false" acceptCount="10" debug="0" URIEncoding="UTF-8"  
protocol="org.apache.coyote.http11.Http11NioProtocol" /\>

However, now I cannot edit or create any pages. I can view everything but I cannot edit. I get the error message "

The editor didn't load this time error when trying to edit a page {#toc-hId-1790739771}
---------------------------------------------------------------------------------------

and confluence tells me it won't connect. I don't have a proxy.


Tags: ssl
Confluence trigger on page created
Asked by ursadon:

Hi!

Does Confluence have triggers?  
I need some trigger, which post (curl -X POST) to telegram channel when new page created.


Answers:
author: Mark Bereznitsky
body: Hi Nikolay,  

Webhooks for Confluence are not available yet but there is a feature request open at:  
[CONFSERVER-52487: Webhooks for Confluence](https://jira.atlassian.com/browse/CONFSERVER-52487?_ga=2.219275929.108987358.1520203801-2058698256.1515983194)  

Thanks.  


author: AnnWorley
body: Hi Nikolay,

I am not aware of any way to trigger a post to [Telegram](https://telegram.org/) when a new page is created. I found [another resource](https://community.developer.atlassian.com/c/Confluence) that may be more helpful for your question.

Thanks,

Ann


Tags: atl-dev
Confluence CAPTCHA image not shown
Asked by Sinan Polat:

I have a freshly installed Confluence instance. Since today I am not able to log in, it asks for the CAPTCHA word to enter but no CAPTCHA image is shown.

The log is showing:

```
caused by: com.octo.captcha.CaptchaException: word is too tall: try to use less letters, smaller font or bigger background:? text bounds = {text=pasghed
```

I found the following article: <https://confluence.atlassian.com/confkb/captcha-image-does-not-display-when-confluence-is-hosted-on-a-non-english-system-310379212.html>

But that did not solve the problem.

Thanks!


Answers:
author: S?bastien Lucchini
body: Hello,

I've applied workaround for :

* Confluence : <https://confluence.atlassian.com/confkb/confluence-ui-shows-garbled-or-corrupt-text-on-captcha-macros-and-or-diagrams-due-to-missing-fonts-938027858.html> (I had also log errors on Questions Add-on).
* JIRA Software : <https://confluence.atlassian.com/jirakb/jira-ui-shows-unreadable-text-or-nothing-on-captcha-and-some-gadgets-due-to-missing-fonts-941590036.html>
* Bitbucket : [https://community.atlassian.com/t5/Bitbucket-questions/Bitbucket-how-to-read-captcha/qaq-p/736834](https://community.atlassian.com/t5/Bitbucket-questions/Bitbucket-how-to-read-captcha/qaq-p/736834/)
* See also for Bitbucket : <https://jira.atlassian.com/browse/BSERV-10085?_ga=2.141262450.1371175639.1529230454-661671148.1529230454>

After restart, problem is solved.

Best regards,

S?bastien Lucchini


author: Jos? Carlos G?mez Chom?n
body: Same problem here. I've run the encoding test and it's ok

![Captura de pantalla de 2018-02-28 12-04-53.png](https://community.atlassian.com/t5/image/serverpage/image-id/16010i625C16A4CE432095/image-size/large?v=v2&px=999 "Captura de pantalla de 2018-02-28 12-04-53.png")![Captura de pantalla de 2018-02-28 12-06-40.png](https://community.atlassian.com/t5/image/serverpage/image-id/16011iEEA629E9F5C77724/image-size/large?v=v2&px=999 "Captura de pantalla de 2018-02-28 12-06-40.png")

comments: author: Shannon S
body: Jos?,

Can you confirm your Confluence version and when the problem started?

Shannon


author: Jos? Carlos G?mez Chom?n
body: [Confluence](http://www.atlassian.com/software/confluence) 6.7.1


author: Shannon S
body: Jos?,

Thank you!

When did the issue start occurring for you? Has it been since the first installation, since the last upgrade, etc.?

Could you review the resolution on this article and make sure the necessary fonts are installed?

* [Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to missing fonts](https://confluence.atlassian.com/confkb/confluence-ui-shows-garbled-or-corrupt-text-on-captcha-macros-and-or-diagrams-due-to-missing-fonts-938027858.html)

I know the symptoms aren't exactly the same, but we want to make sure the fonts are set properly.

Regards,

Shannon


author: Shannon S
body: Hello Sinan,

Could you run the [Encoding Test](https://confluence.atlassian.com/doc/troubleshooting-character-encodings-167194.html) and let me know the results of that? You can send it in the form of a screenshot.

Regards,

Shannon
How do I add action items to blog posts?
Asked by Richard_Jessop:

Note: There is no action item component in the current tool bar:

![NoActionItemComponent.png](/t5/image/serverpage/image-id/15748i7136A7431714B6A1/image-dimensions/499x50?v=v2 "NoActionItemComponent.png")

This is what the tool bar used to have:

![ActionItemComponent.png](/t5/image/serverpage/image-id/15749i3F3B652D4A3130FA/image-dimensions/517x100?v=v2 "ActionItemComponent.png")


Answers:
author: Kian Stack Mumo Systems
body: Richard,   

It looks like there are changes being made to the Confluence editing beginning with blog posts. According to their documentation, some features may be gone temporarily. I don't know when/if they will be back, but I would imagine that the changes caused this.  

<https://confluence.atlassian.com/cloud/blog/2018/02/atlassian-cloud-changes-feb-12-to-feb-19-2018>

<https://confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html>

comments: author: Richard_Jessop
body: Thanks for the response and the links.

Unilateral action by a vendor: sounds like Microsoft. We know what's good for you; so, here you go. Thanks Microsoft and Atlassian.
Restrict Access to External Users with specific email domains
Asked by Jeffrey Bistrong:

I am wanting to build out a customer facing knowledge-base for my ORG. I don't want to turn on anonymous access, but I only want users within specific organizations to be able to log into our KB. Our clients are enterprise and we don't have email addresses of everyone who will access the KB. It is possible to setup a restriction such that only users who have email addresses ending in @x.com would be able to sign up to access our KB


Answers:
author: Hassan Aftab
body: Hi Jeff

You can add users in Confluence which only belong to certain domains.

For this you will have to go through the following steps,

1. Under **Users** select **User Signup Options** and select **Allow people to sign up to create their account**
2. Select **Restricted by Domain(s)** and add all the domain which are *whitelisted.*(It is required to setup a mail server for this to work)

Please also find below a guide on how to do this,

* [User sign up (restricted by domain)](https://confluence.atlassian.com/conf66/add-and-invite-users-943962407.html)

Thanks,

Hassan Aftab
Confluence cloud - Spaces Shortcut in Sidebar
Asked by shailesh030:

How can I see a shortcut to "spaces" in sidebar by default? Home page is not reflecting this shortcut and could not figure out how I can have it available to all space admins


Answers:
author: Shannon S
body: Shailesh,

In the Site Sidebar, Spaces should be there already. Are you referring to individual Space Sidebars?

If you want to add it to an individual Space Sidebar, you could edit the sidebar (hover over the bottom right corner and click the pencil icon) and add a space shortcut that goes to your spaces URL:

<https://DOMAIN.atlassian.net/wiki/spacedirectory/view.action>

If this is not what you're trying to do can you please clarify where you need to see it and what behavior you expect from the shortcut?

Regards,

Shannon


Tags: space
Has anyone configured Confluence SSO with Webseal?
Asked by Bryan Lim:

We are trying to configure webseal sso with confluence. And to establish mutual auth between Webseal and Confluence and having issues with it. Had anyone tried this and got it to work?  


Answers:
author: Shannon S
body: Bryan,

I have seen a few users in our Community running Confluence behind WebSeal, so you may be able to find some help here regarding it.

Could you tell us exactly what problems you're having and any error messages you receive?

Regards,

Shannon


Tags: atlassian-marketplace

ssl

sso
Can we automate space creation using a form in a page?
Asked by Bryan Lim:

We are trying to create a page that will automatically create a Team space where a user can just input their spacekey, spacename and administrator group . IS this something that can be done using templates ? or scripting?

Please advise..


Answers:
author: Robert Reiner _smartics_
body: The Confluence way is to create a [space blueprint](https://developer.atlassian.com/server/confluence/space-blueprints/). This allows users to select a wizard (provided by this space blueprint) that guides them through the space creation process.

While there is the [Create from Template Macro](https://confluence.atlassian.com/doc/create-from-template-macro-317196995.html) that allows to start a *page blueprint* wizard to create a new page, I do not know of such a macro to create a space based on a *space blueprint*. But this is only relevant if the standard way of selecting a space wizard does not meet your requirements -- that is: if you actually need to create a page to launch the wizard(s).


Tags: automation

blueprint

space

template
When I use Expand Macro, how can I link confluence page to this macro
Asked by Prathap Ghorpade:

Hi, I am new to confluence and I would like to create a drop down menu for "lessons learnt" discussions. One option which I came across was "Expand macro". I have created this but now I do not see an option how I can link a parent confluence page this and also how I can create sub bullet discussion links under this drop down.


Answers:
author: jndeverteuil
body: Hello,

As mentioned by [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454), there's no anchors on those macros. However, there's a macro specifically called Anchor that would be of help.

Instead of pointing to the **Expand** macro, you could add an **Anchor** macro just before the Expand macro and then you would point on that Anchor instead!

Here's more info on Anchors : **[Anchors](https://confluence.atlassian.com/doc/anchors-139442.html)**

Cheers!


author: Nic Brough -Adaptavist-
body: Macros are part of the content of a page, not pages or anchors.

I don't understand what you mean by "link page to macro". Use the macro on a page to hide things in expandable boxes.
Synchrony no longer works after upgrade and 100% CPU usage
Asked by Christoph Bratschi:

After upgrading from Confluence 6.4.1 to 6.7.1 the editor was no longer working and the server had permanently a very high CPU usage. Nothing could be found in the server logs.

After disabling Synchrony the system was running normal again. So this issue is related to Synchrony.

Settings in bin/setenv.sh:

```
CATALINA_OPTS="-Dsynchrony.port=8191 ${CATALINA_OPTS}"
```

Environment:

macOS, java 1.8.0


Answers:
author: Maksym Fedoryshyh
body: Can you please attach thread dumps for Confluence and Synchrony, captured when high CPU is happening? Catching threads CPU utilisation would be very helpful as well (you can use [htop](https://github.com/hishamhm/htop) or *top -H* to get that statistic)


Tags: synchrony
License pooling with 2 servers
Asked by sh623.son@samsung.com:

Hello, Support,

We would like to increase the license with other team. But, they have own server.

Our question is 2 server able to look 1 license pool.

For instanace , each team has 500 user and 1 server.

If we purcahse 1000 user license with each team's server, those server able to use license fomr 1000 user license?

BR,

Sunghwan


Answers:
author: Peter DeWitt
body: [sh623.son@samsung.com](/t5/user/viewprofilepage/user-id/1157708), That's not going to work as each license key entitles you to a single server installation. This id from the Confluence Licensing FAQ:

**7. How is Confluence Server licensed?**

A Confluence Server commercial/academic/starter license entitles you to:

* Deploy a single instance of Confluence in a production environment on 1 server accessible by the number of users licensed
* Unlimited pages, spaces and comments
* Perpetual Confluence use
* Software maintenance for 12 months - including all updates and online support
* Application source code (under a developer source license which allows for broad customization)

pjd

comments: author: sh623.son@samsung.com
body: [@Peter DeWitt](/t5/user/viewprofilepage/user-id/356173), Thank you for your answer!
Same Confluence License on Two Machines?
Asked by tmikecurry:

We want to make our old Confluence 4.3.7 on "server-A" go away. We want to build a new Confluence 6.7.0 on "server-B". However, we have a digital-ton of dead content on the old server which we do not want anymore. The content editors need time to work with the staff and determine which content is still used and should be brought over to the new Confluence. We've also got plugins that need to come over.

Since the content editors need time, I would like to run both sites for a while. In the end (just one or two months), the old Confluence on the old server will be shut down and go away permanently.

I have over 80 users, so I need the 100-user license on both (the 10-user dev license won't do it).

Can I put the 100-user license on both while they're both running? Is this permitted? Or do I need to do this a different way?

For the record, it is my intention to respect Atlassian's licensing requirements.


Answers:
author: AnnWorley
body: We would rather you use developer licenses for non-production instances: [How to use developer licenses and to whom are they available?](https://confluence.atlassian.com/confeval/billing-and-licensing-evaluator-resources/licensing/how-to-use-developer-licenses-and-to-whom-are-they-available)
> The technical contact for the license can create a developer key by following these steps:
>
> 1. Log in to [My Atlassian](https://my.atlassian.com).
> 2. Click the Atlassian product in question - your account management screen will display.
> 3. In the Actions section click "View Developer License."
> 4. Review the Developer License agreement.
> 5. Finally, click "View" to agree. Then it presents a license key. Copy and paste this key into your development server.
>
> You may create more than one license key if running multiple pre-productions, for example, development, testing, and QA, servers.

comments: author: tmikecurry
body: Excellent, thank you.

And the developer license will support the 80+ users I need?


author: AnnWorley
body: Yes, Mike, it will be a 100-user developer license based on your 100-user commercial license. I found a Confluence-specific kb: [How to get a Confluence Developer license](https://confluence.atlassian.com/confkb/how-to-get-a-confluence-developer-license-152044449.html)


author: tmikecurry
body: Thanks. That works!


Tags: migration
I too want to register a complaint that Nested Tables are no longer allow.
Asked by Cassi_Fisher:

I am in agreement with the many others. The removal of nested tables has caused a great deal of difficulties when documenting technical specifications. Please can the function be reinstated? I'll pay in chocolate.

Thank you


Answers:
author: Suren Raj
body: Hi, Cassi.  

We tracking it under a Suggestion ticket, so our developers and product managers can consider the re-implementation of this function on a future product version, as you can see on the link below:

[CONFCLOUD-58656](https://jira.atlassian.com/browse/CONFCLOUD-58656)

Please be sure to watch it, and vote on it, so that you're notified if this is implemented in a future release.

For your reference, you can find our policy on how we prioritize feature and improvement requests at [this page](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)

You can also add a comment to the feature request to explain your specific +use-case+ (e.g. why is this feature important in your organization, what is not achievable with the current options) to the product managers and the development team.
How to modify the default fields in Jira single issue
Asked by adrianoatl:

Is there a way to modify the default fields in a Jira single issue when displayed on Confluence? Right now it displays by default "issue type", "key" and "status", with the option to display or not "summary":

![Screen Shot 2018-02-23 at 9.03.18 PM.jpg](/t5/image/serverpage/image-id/15744i59464A93537577B3/image-size/large?v=v2&px=999 "Screen Shot 2018-02-23 at 9.03.18 PM.jpg")

But what I'd like is, using a Jira **single** issue, display "issue type" + "key" + "due" + "status". What I do not want is the Jira issue table format as it's big and bulky to fit in a 100-line table, one issue per line.

Can that be achieved?


Answers:
author: Peter DeWitt
body: [@adrianoatl](/t5/user/viewprofilepage/user-id/1181740), In short - No. :( You would need to modify the Jira Issue Macro or write your own.

pjd

comments: author: adrianoatl
body: Thanks for the input, Peter. How do I modify the Jira Issue Macro? If you have a pointer to get me started, I'll be very happy to give it a try.


author: Peter DeWitt
body: You would need to modify the .jar file file for the macro. This is pretty involved and since I am not a developer there's not much more I can help with. I recommend not doing this as it could cause problems when trying to upgrade.

pjd


author: adrianoatl
body: I see... going down that road it is something I do no want to do either. I'm guessing now that writing my own Jira Macro will be the same thing...

Thanks for your help, Peter.


author: Peter DeWitt
body: No problem, I looked into this type of thing a while back and came to the same conclusion.


author: Stephanie L
body: Adriano, you noted "Right now it displays by default "issue type", "key" and "status", with the ++option to display or not "summary"++. Where is this option? I an trying to display JUST the Key and Status, so if this is achievable, can you tell me how? (right now it shows, type, key, summary, status)


Tags: custom-field

jira

macro
I have updated Confluence without license and now I can not find SEN to activate product
Asked by Javi:

I have updated Confluence without license.

Now I can activate license but I can not see SEN to buy product

![2018-02-23_20-16-58.png](/t5/image/serverpage/image-id/15729iCB07E2C1B2B24620/image-size/large?v=v2&px=999 "2018-02-23_20-16-58.png")![2018-02-23_20-17-13.png](/t5/image/serverpage/image-id/15728i947843C732680D74/image-size/large?v=v2&px=999 "2018-02-23_20-17-13.png")


Answers:
author: AnnWorley
body: Hi Jose,

The screen shot indicates an expired license was entered. Checking your email address in our system it looks like you have a Confluence evaluation license that doesn't expire until 09-Mar-2018. You can retrieve that license from <https://my.atlassian.com> and use it right away.

For buying a license, you should not need an SEN but if you do need one you may also view SENs associated with your account at <https://my.atlassian.com>. This article shows how to find the SEN when Confluence is up: [How to find your Support Entitlement Number (SEN)](https://confluence.atlassian.com/support/how-to-find-your-support-entitlement-number-sen-229840018.html)  

Here is a link that may be helpful for details about buying a new license: [Purchasing \& Licensing FAQ](https://www.atlassian.com/licensing/purchase-licensing)

Thanks,

Ann


Tags: licence
How to attach confluence page on a Jira Issue
Asked by HansByte:

I'm new on Jira Software and Confluence. I did an Jira Issue but I have technical documentation on a conflence page... and need make a connection between..

Thanks a log


Answers:
author: Kian Stack Mumo Systems
body: Within the confluence page, type the "{" button.   

This will allow you to open the macro browser. Insert the "JIRA Issue" macro. Search for the jira ticket in question and insert that on the Confluence page.   

This will create a link between the two. In JIRA it will say the issue is "mentioned in" the Confluence page. On Confluence, it will say that the page has "JIRA links".


Tags: jira
Can we move the tasks from Confluence to JIRA
Asked by Sam:

Hi,

I know that JIRA issues can be moved to confluence. But is there any way that we can move the contents from confluence to JIRA.

Thanks,

Sai Sampath.


Answers:
author: Peter DeWitt
body: [@Sam](/t5/user/viewprofilepage/user-id/1176820), If you only want to link information for example, linking a confluence page to a Jira ticket, you can use issue linking to link to a confluence page by providing the page URL or searching for the page in the Issue linking dialog box.

Opn your Jira Issue -\> More Button -\> Link

pjd


author: AnnWorley
body: Hi Sai,

There isn't a way to move (delete from Confluence and copy to Jira) contents from Confluence to Jira but you may create Jira issues from content in Confluence. Just highlight any text on a Confluence page, click the Jira icon that will appear above the highlight, and follow the prompts. For screen shots and more tips, please see: [Link Jira issues to Confluence pages automatically](https://www.atlassian.com/blog/confluence/link-jira-issues-to-confluence-pages-automatically)

Thanks,

Ann