youngmon/atlassian-qna huggingface dataset:
I need help recovering form a crash
Asked by Doug Wolfgram:

My server where I was running confluence and jira crashed. I have backups of the database and of the /var/atlassian/application_data folders. I do NOT have backups of the /opt/atlassian folders. I installed a new version of Jira and was able to import the old database and move the old /var/atlassian/application_data/jira folders into place and it works.   

With confluence, I noticed that the old database has 96 tables and the new database has 117 folders. So this must be a newer version. Can I assume that if I can figure out what version of confluence I was running before and install that, then I could update the database and var folders similar to Jira and it would work? If so, how do I determine what version of confluence I was running and where can I get that version to re-install?

If not, is there any way to recover my old confluence documents and import them into the new version of confluence?


Answers:
author: Craig Castle-Mead
body: Hey Doug,

Sorry if this reply lacks detail, but on my phone so not as verbose as I maybe usually would.

if you have the Confluence home directory and database backups, then you should be OK. The application itself you can download again and just apply any customizations (setenv/server.xml etc) again.

From the confluence.cfg.xml file in the Conf home dir, there should be a build number right near the top. Use <https://developer.atlassian.com/server/confluence/confluence-build-information/> to translate that to an x.y.z version number and then <https://www.atlassian.com/software/confluence/download> to download that versions application file.

CCM

comments: author: Doug Wolfgram
body: Fantastic! I had 5.9.8. I am recovering now. When it is all running again, can I instal 6.1 with the upgrade option over the top of it?


Tags: confluence-server

server
Some PDF attachments in Confluence are replaced with a box "Unknown Attachment"
Asked by Jiri Pik:

For an unknown reason, as of recently some pages replaced the PDF thumbnails with a box "Unknown Attachment" though the original PDF is still present as an attachment of the page.

1. What is the cause?
2. How to identify such cases?
3. Is there any script to fix these automatically? Otherwise, I have to replace manually.

![Clipboard01.png](/t5/image/serverpage/image-id/51471i5BA8CB37BD37C1F6/image-size/large?v=v2&px=999 "Clipboard01.png")


Answers:
author: Chris Nicosia
body: [@Jiri Pik](/t5/user/viewprofilepage/user-id/1105340) -

* Are you using Confluence Cloud, Server, or Data Center?
* If you attempt to re-add the thumbnail view of the attachment to the page by going into edit mode, clicking on the insert images and files icon on the toolbar, and selecting the correct attachment, does the same issue occur? ([documented instructions can be found here](https://confluence.atlassian.com/doc/display-files-and-images-245827130.html#DisplayFilesandImages-Insertafileintoyourpage))

comments: author: Jiri Pik
body: * Confluence Server
* Insert attachment from stored attachments solves the problem


author: Chihara
body: When I attech some pdf/xlsx to Confluence page, I see "unknown attachments" on 7.13.5. But it seems that storage format of that page are "normal" as expected.
Confluence is vacant & errors page displayed
Asked by Matthew Marinovich:

I am trying to migrate a confluence installation from one server to another and I'm having a problem on startup on the new server...

I get an error page that says: Detected tables with non-default collation. See <https://confluence.atlassian.com/x/TABrFw>

I've followed the instructions to correct the character set settings in that article, but this hasn't seemed to help matters.

I'm also seeing this error repeated in the confluence logs:

14-Apr-2019 12:14:20.976 SEVERE \[http-nio-8090-exec-3\] org.apache.catalina.core.StandardHostValve.custom Exception Processing ErrorPage\[errorCode=404, location=/fourohfour.action\]  
java.util.concurrent.CompletionException: com.atlassian.confluence.tenant.VacantException: Confluence is vacant, a call to tenanted \[public abstract org.hibernate.Session org.hibernate.SessionFactory.getCurrentSession() throws org.hibernate.HibernateException\] is not allowed.

So I've also made sure the hostname resolves as described in this article: <https://confluence.atlassian.com/confkb/confluence-generates-confluence-is-vacant-error-on-install-779164449.html>

Now I'm stuck...

Both of the errors above still show as before.

Any advice or help would be appreciated!


Answers:
author: Kurt Klinner
body: [@Matthew Marinovich](/t5/user/viewprofilepage/user-id/719837)

Hi Matthew

did you check the collation on database, table and column level?

Cheers

Kurt

comments: author: Matthew Marinovich
body: Thanks Kurt.

I'd not corrected the column level. Too much coffee and not enough sleep.
Conflunence won't be uninstall on windows
Asked by anik:

Hello,

I want to uninstall local confluence from windows 8 and during this operation, I got communicate "Confluence failed to shutdown. Please kill the process manually before proceeding"

I searched for this process, but nothing founded.  
Anyone have idea how to uninstall this program?


Answers:
author: Chris Nicosia
body: [@anik](/t5/user/viewprofilepage/user-id/3033633) - Here are a couple things to try:

* Try to manually kill the process. There are multiple articles that reference how to do this but I'll provide you two (one simple and one with more steps that you may need)
  * Try this first: <https://confluence.atlassian.com/confkb/how-to-force-kill-confluence-on-a-windows-server-416584045.html>
    * If that works, then try running the uninstall again
  * If that doesn't work, review the comments in this post for additional steps to try: <https://community.atlassian.com/t5/Confluence-questions/How-to-uninstall-Confluence-when-getting-the-message-Confluence/qaq-p/94900>
* It is possible that the uninstall completed successfully but couldn't stop and delete the service. You may want to check to see if the confluence directory is empty/still exists. If it is empty or doesn't exist then most of the uninstall worked. If the service is still listed you can try to manually delete the service similar to the comments [here](https://community.atlassian.com/t5/Confluence-questions/Why-is-Confluence-Service-already-listed-after-uninstall-under/qaq-p/940085).

Hope this helps you!
How to configure multimedia macro to take an attachment on another page
Asked by antony terrence:

The Confluence multimedia macro does not allow me to select another page. It works only if the attachment is found on the same page. Can someone help me?


Answers:
author: Chris Nicosia
body: [@antony terrence](/t5/user/viewprofilepage/user-id/441493) - in the parameters of the multimedia macro you should be able to specify the page you want to look for the attachments on. If you don't see this option maybe this option wasn't present in older confluence versions? For additional information see the macro documentation here: <https://confluence.atlassian.com/doc/multimedia-macro-228622735.html>

If you are using a more recent version of Confluence and still don't see this option, please reply with some screenshots to us help understand your question better.


Tags: confluence-server

server
Logging Label chnages
Asked by falkeckert:

Hello,

Is there a way to log changes to the labels? Is there an event that you can catch in a plugin?

Best regards

Falk


Answers:
author: Chris Nicosia
body: [@falkeckert](/t5/user/viewprofilepage/user-id/87652) - Looks like the java api does have events for labels. I'm not an expert in this area but this could work for you. Check it out here: <https://docs.atlassian.com/ConfluenceServer/javadoc/6.13.3/com/atlassian/confluence/event/events/label/package-frame.html>


Tags: confluence-server

server
Will Remove/Delete a calendar send out email notification?
Asked by Pierre Massoud:

I'm trying to delete a calendar that doesn't have any Event(s) reminder or Restrictions for view and edit but in doing so I want to be sure that I will not send out any email notifications.


Answers:
author: Shannon S
body: Hello Pierre,

Welcome to Community! Thank you for reaching out.

According to [Watch a Calendar](https://confluence.atlassian.com/teamcal/watch-a-calendar-247070749.html), when an entire calendar is deleted, the watchers ***will*** be notified.

If you want to find out which users on your instance will be notified, try this out, provided you're on Confluence Server:

* [How to get list of users watching a calendar](https://confluence.atlassian.com/confkb/how-to-get-list-of-users-watching-a-calendar-788732849.html)

Let me know if you have any trouble.

Regards,

Shannon

comments: author: Pierre Massoud
body: Thank you Shannon,

I forwarded the link to our Admin and hopefully we'll resolve this issue.

Regards,

Pierre


author: Shannon S
body: You're welcome, Pierre.

Just let me know if you all have any further questions; I'm happy to help!

Regards,

Shannon
How to send space/page change notifications to mailing list
Asked by S B:

Would like to be able to send notifications of space/page changes to a mailing list.

This seems to require adding a Watcher with the address of the list - it does not seem possible to add a watcher email that is not associated with a Confluence user.

Whilst it is possible to set up a dummy user with the list address, all mails for the dummy user would be sent to the list. AFAICT this would include password reset mails, which is not ideal.

Is there any way to set up a space to email changes (only) to a mailing list?


Answers:
author: Chris Nicosia
body: Hi [@S B](/t5/user/viewprofilepage/user-id/3032602) -

While I haven't come across a way to do exactly what you are asking, I have used a couple of marketplace apps that can accomplish something close:

* [Notifications - ScripRunner for Confluence](https://marketplace.atlassian.com/apps/1218822/notifications-scriptrunner-confluence?hosting=datacenter&tab=overview) (free but requires you to have the parent app, ScriptRunner for Confluence)
  * Allows you to set notifications for a space (and possibly pages) to a list users or groups. If you have a confluence group that closely relates to the email distribution list or have the ability to set one up, this may be a good option for you.
* [Slack](https://marketplace.atlassian.com/apps/1220186/confluence-server-for-slack-official?hosting=server&tab=overview) Integration for Confluence Server - (free)
  * Same idea here - If you are using Slack and have or can create a channel that matches the email distribution list, you can use this app to send space notifications to that channel.

Check out this search result from the Atlassian Marketplace to explore other options: [https://marketplace.atlassian.com/search?product=confluence\&query=notification](https://marketplace.atlassian.com/search?product=confluence&query=notification)

If this response answers your question, please let me know by marking it as the accepted answer.

comments: author: S B
body: Thanks, but we want notifications to go to a mailing list. Given that page changes can already be emailed, it does not seem like it should be difficult to send to a mailing list.


Tags: confluence-server

email

notification

server
List of all files from all spaces
Asked by Anton Voropaev:

Hi!

Is there any macro for the list of all files, uploaded by all users in all spaces? Like Space Attachnents macro, but for all spaces?

usecase is to form a library with all files in separate space.


Answers:
author: Kurt Klinner
body: [@Anton Voropaev](/t5/user/viewprofilepage/user-id/2991404)

Hi Anton

<https://confluence.atlassian.com/confkb/how-do-i-list-all-attachments-in-confluence-with-their-location-and-file-sizes-346325893.html>

describes how to list attachments via sql in combination with a marketplace plugin like

[https://marketplace.atlassian.com/apps/1211703/play-sql-base?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1211703/play-sql-base?hosting=server&tab=overview)

you could set up such anoverview

Cheers

Kurt

comments: author: Anton Voropaev
body: Thank you, Kurt!

I'll try to set it up


author: Kurt Klinner
body: [@Anton Voropaev](/t5/user/viewprofilepage/user-id/2991404)

Let me know how it goes and if i can support in any way

All the best

Kurt


Tags: confluence-server

server
how do I get priority support?
Asked by Dick Visser:

Looking to raise the level of my current support in a hurry. How do I do that or who do I need to contact?


Answers:
author: Daniel Eads
body: Hey Dick,

We describe the various support options (so you can compare if you'd like to go to Priority or Premier) on our [Atlassian Support Offerings page](https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html). At the bottom of the comparison matrix are links you can use to generate quotes and order online. Of course if you have questions, you can email us, but you can also make the change without having to wait.

Cheers,  
Daniel


author: Alexey Matveev
body: Hello,

I think you should contact *[sales@atlassian.com](mailto:sales@atlassian.com)*
Why my post marked as spam?
Asked by Thomas:

I post a question but my post marked as spam, what can i do?

<https://community.atlassian.com/t5/Confluence-questions/Problem-after-confluence-upgrade/qaq-p/1056872>


Answers:
author: Daniel Eads
body: Hey Thomas,

Sorry your post was marked as spam! Our system is often a little overzealous in trying to remove posts. We manually go through the spam queue on weekdays, but posts on Friday evenings/weekends might not get reviewed until Mondays. I've unmarked the question as spam and everyone should be able to see it now.

Cheers,  
Daniel

comments: author: Thomas
body: Does the atlassiian team have supporters who can look into it.  
I will pay for the support, i try so many hours by my self without the right results...


author: Daniel Eads
body: Hey Thomas,

Looks like you have a starter license (10 users) right now. In order to open a ticket at support.atlassian.com, you'd need to bump up to the 25 user license. We support starter licenses exclusively through Community.

I have sent your thread over to a teammate to review soon. I see that another Community member has been helping troubleshoot already but Atlassian Support may jump in if we see something.


author: Thomas
body: I wan't export it to atlassian cloude. So it make no sense for my to buy a license but i will pay for i... if it is the only way i get support. i will buy the 25 pers. license. I realy ned my datas. :(


author: Dave Theodore [Coyote Creek Consulting]
body: From your logs, it looks like the error occurs when the upgrader is trying to drop a table. Do you have the correct permissions assigned to your database user? Google search "confluence database \[technology\]" where \[technology\] = mysql, oracle, ms sql or postgres, depending on what you are using. Make sure you use all of the grants that are described. If you have a DBA managed database server, it wouldn't shock me if the DBA reduced the permissions once things were set up.

I don't see an obvious reason why it was marked as spam. My guess would be your URL to files.dm triggered it, but I can't see anything that states why it's marked as spam.

comments: author: Thomas
body: I set the correct permissions but still have the same error:

<http://kathriner.com/atlassian-confluence.log>


Tags: feedback-forum
Task Report Macro
Asked by Sri Paladugu:

My company is looking into confluence since we use JIRA. I see that it is possible to view tasks in a task report. I have the following questions:

1. Can anyone view anyone's tasks in the company?

2. Is there a way to mark a task as private?

3. Is there a way to make it so that a person cannot view tasks of their manager? If so then how does confluence know the organizational hierarchy? Is it via AD or LDAP?


Answers:
author: Chris Nicosia
body: Hey Sri - The general idea that will cover most of your questions is that tasks are created on confluence pages. Who can see the tasks created on a page is driven by who can view the page based on permissions and page restrictions.

1. Can anyone view anyone's tasks in the company?

- See above, based on restrictions and permissions to the pages where the tasks were created.

2. Is there a way to mark a task as private?

- If the task is on a page that only you have access to, such as a page in your Personal Space, then it would be "private"

3. Is there a way to make it so that a person cannot view tasks of their manager? If so then how does confluence know the organizational hierarchy? Is it via AD or LDAP?

- See above, tasks view-ability isn't based on hierarchy. That being said, you could in theory setup spaces or pages with restrictions to mirror your hierarchy from AD/LDAP and assign tasks on the appropriate place.

Please let me know if this helps or if you need more clarification. If this answer resolves your question, please accept this response as the answer.

comments: author: Sri Paladugu
body: Thanks [@Chris Nicosia](/t5/user/viewprofilepage/user-id/431329) for the info.

Maybe if I step back and explain our challenge there might be a better approach. Our main challenge is how can decision makers track action items within the whole company to know the load on individuals. Right now we use JIRA to track anything code related for software. But how do we track items that are not directly related to software yet still have a single place to view everything? Is it possible to export confluence tasks to JIRA?


Tags: cloud

confluence-cloud
how do I add a new user to confluence cloud
Asked by Donald Pierce:

How do I add a new user to my confluence spaces?


Answers:
author: Nic Brough -Adaptavist-
body: Your site administrator adds new users to the system (or allows them to self-sign up), then the space admin can add them to the space permissions.

If a new user is defaulted into the right groups, then they might be added to your space automatically, if the space is configured to use those groups.


author: Chris Nicosia
body: Hi Donald - Adding a user depends on your level of permissions and how your cloud products are setup. If you are a site admin and you are manually managing users, you can go to user management and activate that user for the confluence product. Check out the documentation here for more information: <https://confluence.atlassian.com/cloud/manage-site-and-product-access-744721623.html>


Tags: cloud

confluence-cloud
Change requirements on calendar events
Asked by Erin Schroeder:

Right now on one of our calendars it always requires that you put in a description of the event--like if you choose Medical/Dental it asks for a description (the 'What' field), which seems invasive. I'd rather have it NOT have that be required, but require a person be attached to it (we have lots of people that submit without putting their name on things then have to go back and edit it). Is this possible?


Answers:
author: Chris Nicosia
body: Hi Erin - Unfortunately, this isn't possible right now but you can watch and vote on the corresponding issue here: <https://jira.atlassian.com/browse/CONFSERVER-51197>

If this answer resolves your question, please accept it as the answer to close out this question.
Parsing results on a filter
Asked by David J Lucido:

I am creating a child page to include a table based on a filter. The results table of the filter contains a column that I would like to pars so that only some of the results table appears.

Can this be done? If so, where can I find the logic?


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Looks like you can cover your request by [https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview)
Bug in page properties report macro?
Asked by Victoria Reggiardo:

I'm experiencing a strange behavior when using the Page properties report table.

Some pages show up twice in the list. The link is exactly the same.


Answers:
author: Ed Gaile
body: Hey Victoria -

Do you happen to have a screen shot of the page properties report table configuration (edit) and the list you are seeing?

-Ed

comments: author: James Roberts
body: Victoria,

I ran into this awhile back and worked with Atlassian Support and it was determined to be an index issue. You might need to rebuild your index and see if that fixes it.


author: Victoria Reggiardo
body: Thanks for the responses, I fixed it. Looks like the problem was that Ihad more than one Page Properties table on the pages.
I want an easy way to convert an xlsx file to a Confluence table
Asked by John Small:

I can't believe there's not an obvious way to do this, but...

I want to insert an Excel \*.xlsx table into a page and have it become a Confluence table.

There is a macro that allows you to convert a \*.xls table, but not the more up to date \*.xlsx table. When I use the {ex macro to insert table from an Excel spreadsheet attached to a page, the spreadsheet isn't listed. I assume it's because its an xlsx file not a xls file.

Which is crazy since the xlsx format has been standard for about 5 years.


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Copy \& paste works pretty well. Just highlight the cells you want in your Confluence table, copy them to the clipboard and then paste them in to Confluence's editor.


Tags: cloud

confluence-cloud
cannot Create on Confluence after Migration
Asked by testdockerhub:

hello,

i migrate my confluence 6.14 to 6.15.1 ,all was done correctly, but now when i click on Create, the page stay on Loading after 2 hours now (screenshot) .

any Auggestion !!![create.PNG](/t5/image/serverpage/image-id/51408iA6F2EF740B13E561/image-size/large?v=v2&px=999 "create.PNG")


Answers:
author: testdockerhub
body: hello,

thats not a random line from the Log thats what confluence generate once i try to create a new Page.

comments: author: Nic Brough -Adaptavist-
body: There's no way we could know that because you did not give us the context.

Anyway, it's not the problem, we need to see the error lines.


author: testdockerhub
body: im not sure if you understand exactly the issue, but thanks for trying to help


author: testdockerhub
body: here is Exactly the Log of the Action :

\[onprem.confluence.util.UserUtil\] getPreferences Falling back to UserDetailsManager settings storage for user XXXX


author: Ed Gaile
body: Hey dr webtech -

Can you access the atlassian-confluence.log to see if there are any specific errors that are being displayed? That may help to point you/us in the right direction.

-Ed

comments: author: testdockerhub
body: hello [@ED](/t5/user/viewprofilepage/user-id/1488519) here is the output of this Action on atlassian-confluence.log :

WARN \[http-nio-8090-exec-2\] \[onprem.confluence.util.UserUtil\] getPreferences Falling back to UserDetailsManager settings storage


author: Nic Brough -Adaptavist-
body: I'm afraid one line of random warning is not the problem. First, it's a warning, not an error, and secondly, you've randomly guessed at one line. You'll need to at least find the actual error lines, or give us more of the log so we can try to see what it might be.


Tags: migration
How to drag files attached to a confluence-file directly into an e-mail?
Asked by Andreas Mpoursanides:

Hey guys,

could you tell me how to drag files attached to a confluence-file directly into an e-mail without having to download the file.

Thanks in advance!

Andrew


Answers:
author: Nic Brough -Adaptavist-
body: You don't. Confluence is not a file store system intended for duplicating (possibly instantly obsolete) files to other services, it's a wiki.


Tags: cloud

confluence-cloud