youngmon/atlassian-qna huggingface dataset:
ERROR
Asked by fabianstgeorge:

Had your app install try to update getting a 401 error. Uninstall and try to reinstall was not able to. What can be done to fix this?   

I love your app and I have pages created with this addon


Answers:
author: Mikael Sandberg
body: What app are you trying to install? If you can add that information maybe the vendor for that app may be able to help you if they are in the community.


Tags: cloud

confluence-cloud
Confluence to Freshdesk Sync Issues
Asked by Tim White:

Is anyone having issues with the Confluence to Freshdesk Sync app by Kolibri Digital?

About two weeks ago my Confluence pages would not sync images properly (blank in FreshDesk) and now no new sync is working at all from Confluence.

![2022-02-04_14-48-52.png](/t5/image/serverpage/image-id/181773i29A3342D33A2523C/image-size/large?v=v2&px=999 "2022-02-04_14-48-52.png")

I have contacted the vendor but slow to respond and no resolution yet.

Best, Tim White  
CIO  
LN Curtis \& sons


Answers:
author: Brant Schroeder
body: [@Tim White](/t5/user/viewprofilepage/user-id/198092) I have not seen any other postings in the community on this issue. My only suggestion is to keep working with the vendor as the issue is most likely on their end. Have you tried uninstalling and reinstalling the app to see if that fixes the issue?


Tags: cloud

confluence-cloud
How do I reactivate an email/user if user is no longer in my account?
Asked by Jennifer Hoffman:

I sent an invitation to a team member for Confluence. I have a free version. He got access to Service Desk by accident so I tried to remove him from that, but it seems like I deactivated his account. When trying to send him a new invite, it won't let me because he's been deactivated. I also can't find him in my list of users to click on and re-activate.

How do I stop his email from being blocked from Confluence? Thanks.


Answers:
author: Pramodh M
body: Hi [@Jennifer Hoffman](/t5/user/viewprofilepage/user-id/4568998)

Welcome to the community ?

If you navigate to admin.atlassian.com and choose the organization you have created, under a**ll**users, the user will still be available if you have just suspended the access. You can restore the access to the user.

If you have removed the user from site, inviting them back will fix the error

Let me know if it worked

Thanks

comments: author: Jennifer Hoffman
body: Hi [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) - Thanks for the response. I did try inviting the user again, but this is the message that I see.

![jira-invite-user.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/181987iD057481399EF05D3/image-size/large?v=v2&px=999 "jira-invite-user.jpg")


author: Jason Gerring
body: We have the same issue. I am an Admin user, is the a way round this?  
I have also logged a support ticket.


author: Anders Tornes
body: Hi.

We also have the same issue. An employee quit and the user was deactivated about 2 years ago. Now the employee is back at our company, but we can't see their user in User management list, so we are not able to re-activate them. And when we send a new invite we get the same error as [@Jennifer Hoffman](/t5/user/viewprofilepage/user-id/4568998) shows above.

Do you have a link to your support ticket [@Jason Gerring](/t5/user/viewprofilepage/user-id/4749932) ? Maybe I should comment on it as well.

**EDIT:**It turns out that the email domain was taken into domain management by our parent company and we had to ask them to release the user account. Invitation worked after that. Atlassian support were helpful and efficient in providing this solution.


author: vcl3303
body: Hi, i think i found the way to restore the access of the revoked account.  

In my case, here is the step:  
1. Go to admin.atlassian.com  
2. Select the Security tab  
3. Select "Audit Log" at the Monitoring section  
4. Search the revoked email account.  
5. When you found the email, click it and it will bring you to the User profile  
6. Now you can restore the access again.  

This is works for me, Its already a year late, but I hope this can help you..  

Goodluck  

Best regards,  

Vincent


Tags: cloud

confluence-cloud
Unable to view 170 comments in PDF on Confluence, due to 100 display limitation
Asked by Roopali Jadhav:

Hello Team,

I've a PDF shared on Confluence for review, which have more than 168 comments. Due to the display limitations up to 100, I'm unable to see review comments beyond 100 count. Is there a way/workaround to see all comments.

Deleting earlier comments might help. Can marked the comments resolved help to view other comments?

Regards,

Roopali


Answers:
author: Pramodh M
body: Hi [@Roopali Jadhav](/t5/user/viewprofilepage/user-id/4743665)

Welcome to the Community!!

It's still a problem. Here's a reference

<https://community.atlassian.com/t5/Confluence-questions/Is-there-a-maximum-number-of-comments-that-can-be-displayed-in/qaq-p/839887>

<https://jira.atlassian.com/browse/CONFSERVER-43397>

You could use marketplace plugins to export all the comments

[https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud&tab=overview)

Let me know if you have any queries

Thanks

comments: author: Roopali Jadhav
body: Thanks for your response, Pramodh! Glad that you have a solution to resolve this issue. Would please help answer my further queries to help resolve the issue.

Questions:

1. Which exact marketplace plugin I need to use ?
2. How to use the plugin to export all the comments?

Regards,

Roopali


author: Pramodh M
body: Hi [@Roopali Jadhav](/t5/user/viewprofilepage/user-id/4743665)

I mean Add-ons is just for UI friendly feature to have all the comments quickly

You could explore the API to get the data

Here's an API for that

<https://developer.atlassian.com/cloud/confluence/rest/api-group-content-comments/#api-wiki-rest-api-content-id-child-comment-get>

On the Add-on, as I have already suggested on this plugin, you could start the trial and see how it goes

[https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud&tab=overview)

Here's an example of how to export a space

<https://bobswift.atlassian.net/wiki/spaces/CSOAP/pages/1068403806/exportSpace>

Let me know if there are any questions

Thanks
Is it possible to create a user group that only has access to specific pages within workspaces?
Asked by Jeni Tholmer:

We are bringing on freelancers who we do not want to see most of the content in Confluence. There is one page in particular which contains child pages that is OK for this group to view. Is there a way to grant access to only this page for a specific group of users?


Answers:
author: Nic Brough -Adaptavist-
body: Yes, but you need to do it with structure, it's not a "can (not) see page".

First, you need to ensure that the freelancers all have view rights for the space. All of it. That's the easy bit.

The second, more complicated bit, is that you now need to split your space into two (or more) parts. This is because page view restrictions cascade down.

Imagine you create a really simple space, with two pages - Public and Private. Any pages created beneath either of those will inherit view restrictions from them. So, if you

* do nothing with the Public page, your freelancers will be able to see (and work with) any pages under that.
* Restrict the private page to "internal users only", then freelancers won't be able to see it, or anything beneath it.

The cascade is important - if a page is under "private", it doesn't matter what further restrictions are on it, your freelancers cannot see it. You could add them into the restrictions, but it won't open up the page for them.

To put it another way, to see a page, you must be able to see all of the pages above it in the hierarchy.


Tags: cloud

confluence-cloud
How to add About Me section to User profile
Asked by Milly Gill:

I can't figure out how to add an ABOUT ME section to User profiles, I want everyone in my organisation to have these but I can't seem to find a section. When I edit my own user, I can only do things like change my name and photo, but there is not profile free text box to write about me, despite there being an Atlassian page showing that there is one.

Any ideas?


Answers:
author: Andy Gladstone
body: [@Milly Gill](/t5/user/viewprofilepage/user-id/4743599) Welcome to Confluence. Do you see a dialog like the below when you click on your profile - each of the items in the about box is editable. There is no free text box on your profile.

![Capture22.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/181738i449AAC187729045F/image-size/large?v=v2&px=999 "Capture22.JPG")

Here is the documentation on this section:

<https://support.atlassian.com/confluence-cloud/docs/edit-your-profile/>

comments: author: Milly Gill
body: Hello,

Thank you! Yes that is what mine looks like. I found this online which is presumably an old version of Confluence - is it something they have removed?

![Confulence.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/181740i22703A9B1DC73493/image-size/large?v=v2&px=999 "Confulence.JPG")


author: Andy Gladstone
body: [@Milly Gill](/t5/user/viewprofilepage/user-id/4743599) yes, that is an older version of the editor. The documentation I provided a link to is based on the current version.

In our company users will utilize the home page of their personal space to create a more engaging version of the about me which can include their personal information. This is accomplished using the My User Manual Template.

<https://www.atlassian.com/software/confluence/templates/my-user-manual>


author: Andy Gladstone
body: [@Milly Gill](/t5/user/viewprofilepage/user-id/4743599) if my answered helped you, please mark it as accepted so other community members searching for similar or related issues can find it easier. Hope your instance is shaping up and your About Me pages are being populated!

All the best!


Tags: cloud

confluence-cloud
Page names
Asked by Maren Paul:

Hello,

can you explain me why there are pages links that have only one pageid and others where names are used?

For example:

[/pages/viewpage.action?pageId=48992534](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwiki.aerticket-it.de%2Fpages%2Fviewpage.action%3FpageId%3D48992534&data=04%7C01%7CMPaul%40aer.de%7C956c886493514292a7ee08d9e7f2f774%7C368bcadeb29a4211a6a5462639e3c731%7C0%7C0%7C637795852985256815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Rbcmtf%2BAyj91DVDRuE5E3agn1iFCx1yFAijddb7oJ5s%3D&reserved=0)

[/display/UAP/Datenexporte+und+deren+Einbindung?moved=true](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwiki.aerticket-it.de%2Fdisplay%2FUAP%2FDatenexporte%2Bund%2Bderen%2BEinbindung%3Fmoved%3Dtrue&data=04%7C01%7CMPaul%40aer.de%7C956c886493514292a7ee08d9e7f2f774%7C368bcadeb29a4211a6a5462639e3c731%7C0%7C0%7C637795852985256815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=QPRt%2FdnIQPPVThRzfmegPS53Yt6mD8rGKVBoj2NvbjI%3D&reserved=0)

Thanks and greetings

Maren


Answers:
author: Mikael Sandberg
body: It is based on the page title and if it can be safely encoded to a URL. Short title names that doesn't contain:

* non-ASCII characters
* + or - signs
* double quotes
* ends in a punctuation

Also note that an URL with the page ID will never change, were as if the URL contains the title it will change if the page is renamed.

comments: author: Maren Paul
body: many thanks for your support


author: Andy Gladstone
body: [@Maren Paul](/t5/user/viewprofilepage/user-id/1965569) in addition to what [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) has already answered, there are two ways to express page URL's for every page. The common URL and absolute page ID URL.

For example, I have a page named Confluence KB Links and Articles. The URL for this page is the first one below. This is the common URL.

https://**\<redacted\>**/wiki/spaces/\~910434089/pages/218529804/Confluence+KB+Links+and+Articles

But if you click into the page information, you see that the folowing truncated URL.

https://**\<redacted\>**/wiki/pages/viewinfo.action?pageId=218529804

By changing the viewinfo to viewpage (as below) you can redirect someone to your page.

https://**\<redacted\>** /wiki/pages/**viewpage**.action?pageId=218529804

I have come across scenarios where people cannot access the common URL, but have no problem when I provide them the absolute URL.

(\**Common URL and Absolute URL are my terms, not Atlassian's*)


author: Maren Paul
body: Great many thanks for your support!


Tags: cloud

confluence-cloud
Child Page to Inherit Parent pages configuration, workflow permissions labels.
Asked by Irina McKinney:

In our company we have Documents which consist of Main Parent page and multiple Children pages. Is there a way that Children pages inherit all Parent pages settings, labels workflow? It would be amazing if that would be possible. Could it possible to Group pages to create 1 document maybe? as we know documents rarely consist of 1 page.

Thank you for your Answer.


Answers:
author: Shannon Meehan _K15t_
body: Hey Irina,

I'm Shannon from K15t and it sounds like your use case could be solved with our app, [Scroll Documents](https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluence?hosting=cloud&tab=overview). What you describe as a "document" -- a parent page and its children -- is actually one of the main reasons the app was created! We also felt this was missing in our workflow.

With Scroll Documents, you can group multiple Confluence pages as a single document and manage them together as one unit. The features include everything from versioning and variant management, to change tracking, status labels, and options for content reuse.

The app also integrates with our other Scroll apps that allow you to publish your documents as custom PDF or Word files or to a custom online help center. Check out the [crash course video](https://www.youtube.com/watch?v=hpAMnwB9n-k&t=1s) to see a quick overview and like all other apps, you can try it free from the [Marketplace](https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluence?hosting=cloud&tab=overview).

If you have any questions or additional feature requests, we'd be happy to help or show you a demo of the app. Just get in touch with us: help@k15t.com.

Cheers,

Shannon (K15t)


author: Tim-Hauke Eckhardt
body: Hi Irina,

(disclaimer: I work for the vendor of the following App)

[Magic Labels for Confluence](https://marketplace.atlassian.com/apps/1226439/magic-labels-for-confluence?hosting=cloud&tab=overview) can actually do that. You can, apart from Bulk editing and some other features, allow labels to be **inherited**. It should solve at least parts of your problem!  
Also, it is **free for up to 10 users** -- so you should be covered!   
We would be very happy if you gave it a try :)   

Best,  
Tim


Tags: cloud

confluence-cloud
Creating a Download Button
Asked by Maria Magalh?es:

Hello,

Could you explain how do I create a download button for embedded files?  

The purpose is to add the button to a Confluence page, so that the viewer can see the embedded document directly from Google Drive but also have the option to download it directly if they wish to.  

Thank you in advance.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Maria Magalh?es](/t5/user/viewprofilepage/user-id/4743420) ,

there's a builtin macro "Attchments" that allows you to both upload and view attachments for the related confluence page.

Fabio

comments: author: Maria Magalh?es
body: thanks for the help :)


author: Jack Brickey
body: Hi Maria,

Are these files attachments and if so can you not use the more button and go to attachments?

![2022-02-04_10-42-56.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/181714i005E8A4B0C417F1F/image-dimensions/201x437?v=v2 "2022-02-04_10-42-56.jpg")

comments: author: Maria Magalh?es
body: It worked, thanks for the help :)


Tags: button

cloud

download

google-drive
Email notifications on trello
Asked by Craig Browning:

One of my team members can't download the app on his phone (company phone that monitors app downloads) but he has access to his personal emails from that phone. We are trying to find out if there is a way for trello to send notifications over email the same as it does the push notifications on the app. That is to say, he would receive an email every time one of the cards in the board had activity.


Answers:
author: Brittany Joiner
body: [@Craig Browning](/t5/user/viewprofilepage/user-id/4000056) i believe if you watch a card/list/board it will send you All the notifications of anything happening to that, and in your notification settings, you should be able to say when you want emails and not just app notifications. So make sure that is including email and you should be good to go!

comments: author: Mario Maurer
body: Hi Brittany,

a member of our board doesn't want to install the app and in his settings he as activated immediate email-notification.

Nevertheless he does not get any email-notifications ( also having checked spam)...How could we solve that problem?

Thank in advance, Mario


author: Brittany Joiner
body: Might have to reach out to support for that - sounds like a bug


author: Rob Williams
body: Trello already sends out email notifications to the registered email of each user. There are different notification settings in your account settings. If you watch a card, for example, you can elect to receive email notifications when a card is modified, moved etc.

comments: author: Peter Stuckenschmidt
body: can the time be reduced from the card being modified/activity added, to the when team members get the email? It takes a lot of time for this to happen
How Do I Find Source of Duplicated Card?
Asked by Luke Mildenhall-Ward:

I have a card that keeps appearing each month on one of my boards and I can't find the origin of where it's coming from.

I believe I had originally set it up as a repeating card, but then archived it and the repeating still occurred, even from the archived card.

So I went into my archive to search for it and deleted all cards with that name and yet it still keeps duplicating.

I've looked under the "Repeats" powerup menu on the board and it isn't listed there either.

And yet this card keeps duplicating every month! How can I stop it?


Answers:
author: Luke Mildenhall-Ward
body: So it seems I've solved this myself. I'll explain in case anyone has the same issue.

I checked the activity based on advice from the "Repeating Cards" trello how to guide, and it said the activity should link to the original card. It didn't. It just said "added by Luke".

I racked my brain then remembered I'd set up an If This Then That automation years ago. I found it and disabled that, so should be solved, finally!


author: Adam Beleko
body: In my case, checking activities for "copied \[duplicate card name link\] from \[original card name link\] in \[list name\]", clicking the original card name link and then disabling/removing repeats in that card solved it.


Tags: card

duplicate
Upgrade offer
Asked by sgogoua:

Hi,  
Digital Manager.  
I want to get information about our accounts on Trello (list of account, Free or subscription).

I need to know, because we want to mix all board and update our Trello Teams.

Thank you for your comprehension.


Answers:
author: Erica Moss
body: [@sgogoua](/t5/user/viewprofilepage/user-id/3999899) Hello! Since this is a public forum, I have removed your phone number from the post. For specific account questions, you should go back to the [contact page](https://trello.com/contact#/) and select "Ask Trello Support." Thanks!
Not able to get the data as part of using butler facility to generate a report and send it via emal
Asked by Ripal Shah:

Has anyone used reporting function in trello? Am facing a strange problem, I running following command from Butler but the email output comes blank except message heading. Can any one assist?

"every monday at 10:00 am, create a report in variable "Test" with all cards with the green "Completed" label with the red "Delayed" label with the yellow "In Progress" label, and send an email notification to "ripal.shah@in.ibm.com" with subject "Test" and message "Test.

Also I need a help on how to incorporate variables into the command.


Answers:
author: Torben_trello
body: Would you mind reaching out to trello.com/contact with a link to the board along with the command log (<https://help.trello.com/article/1168-command-log>) so we can take a closer look?

Thanks for your efforts.


Tags: calendar
Why my board members can't see more than 1 butler card button?
Asked by Dinesh Kumar:

I'm using Business Free trial of Trello. I have added 4 members in my team board, and created 3 card buttons. After sharing them with team members from Butler, they can see only 1 card button. Does it mean, my all the team members have to purchase gold or business plan of trello or am I doing something wrong?


Answers:
author: Brittany Joiner
body: [@Dinesh Kumar](/t5/user/viewprofilepage/user-id/3999353) Make sure they're members of your team and not just the board. (I think if they're guests if your team this will work too and you won't have to pay for them. But I might be wrong on this.) also make sure you have checked the boxes on the butler board buttons to share with team.

comments: author: Dinesh Kumar
body: Thank you. It worked. Everything is working fine now.
Unable to copy delegated members in the copied file
Asked by Gaoxin Xu:

HI Trello team,

While we copied a template board (has members delegated to each card), the new copied board has no members delegated,which means we have to choose members manually for each card for each new board copied, and takes a lot of time.

The new copied one has no members added to each card as original board:

![Trello Questions.png](/t5/image/serverpage/image-id/101913i967DD83D3F9BF2F9/image-dimensions/244x243?v=v2 "Trello Questions.png")

Please advise us how to address the issue. Thanks a lot Trello team.


Answers:
author: Garrett
body: Hi [@Gaoxin Xu](/t5/user/viewprofilepage/user-id/3999168)

I'm afraid this behavior is expected currently with templates. When a copy of a board or template board is made, the members on the original do not carry over to the copy. As a result any assigned members on cards will not persist, because those assigned members aren't on the new board.

I'll definitely let the team know you'd like to see an option to keep members when copying that template, although I can't say with certainty if that'd be something we'll change in the short term.

For now, you would need to manually add those members once more, but you could explore using Butler to help speed that process up a bit.
why not able to drage card and move in pad version of kimp/ trello/ atlasian.
Asked by Soni:

we can easily drag card and move to other levels but not able to do the same task on iPad safari or Ipad app. please check if there is any kind of bug as well as if any settings exist please do let me know. currently, i am using iPad pro-2018 model.


Answers:
author: Vini
body: Hey Sony

Right now, that feature isn't available within Trello mobile apps.

If you're curious about how our team decides on what requests we work on, this article gives some insight into that process: <http://help.trello.com/article/724-submitting-feature-requests-for-trello>. We've also published a blog post with more detailed and visual information here: <https://blog.trello.com/feature-requests-unite-support-and-product>

If you'd like to see our latest features and releases you can take a look at our dev board at <http://www.trello.com/dev>. Our mobile boards are available at <https://trello.com/b/5tj4qAvo/trello-ios-app> and <https://trello.com/b/ud59t1fL/trello-android-app>.


Tags: app

drag-and-drop

ios

move