youngmon/atlassian-qna huggingface dataset:
Original Estimates not appearing on Capacity Tracker
Asked by Sarah Jones:

I am using Jira Cloud and Capacity Tracker, I have notice some people who have added 'original estimates' to their sprint tasks, when viewed on the Capacity Tracker are not showing as having estimated their work.

For some it is because they estimated sub tasks, and Jira Cloud doesn't roll original estimates up from the sub task level.

But for others who estimated on the parent task, it still doesn't show. Yet it works for others in the team?

Any idea how to fix this? Can't acquire any more plugins sadly.

![captracker.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/167949iA53CAAE1BE72BA52/image-size/large?v=v2&px=999 "captracker.JPG")


Answers:
author: Majid Imtiaz
body: We need to add Filter Type values as mentioned in attached screen shot worked for me

![Screenshot 2023-02-22 163522.png](https://community.atlassian.com/t5/image/serverpage/image-id/241667iC66607E9C6761B9C/image-size/large?v=v2&px=999 "Screenshot 2023-02-22 163522.png")


author: Steve Larsen
body: I'm having this same problem. Sarah, did you ever get an answer?

comments: author: Steve Larsen
body: When I switch to the old view, it shows me "Estimated: 10h, Logged: 8h, Remaining 0h" - must be the new math.


author: Bill Sheboy
body: Hi [@Sarah Jones](/t5/user/viewprofilepage/user-id/4614632)

Is this the marketplace app you are using: [https://marketplace.atlassian.com/apps/1218151/capacity-tracker?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/1218151/capacity-tracker?hosting=cloud&tab=support)

If so, you may want to ask their support team about the data not showing. For questions about how to roll up the data (which Jira may not do auto-magically), are you asking about doing that with automation rules?

Kind regards,  
Bill


Tags: capacity

jira-cloud
I'm having trouble setting priority field in automation for jira rule
Asked by Jay Keck:

I'm using Data Center and Automation for Jira. I have a basic rule that gets triggered on new issue creation and one of the things it does is set priority field. But, it keeps erroring out when trying to set it to what i picked from the pulldown. other fields I can update no problem. one thing i did notice was the the list of choices in the priority pull down when setting the rule is not the same as the priority scheme for this project, it seems to be a superset, like it's using another priority scheme. the scope of this rule is set to just one project. has anyone run into this before?

Thanks!

Jay


Answers:
author: Bill Sheboy
body: Hi [@Jay Keck](/t5/user/viewprofilepage/user-id/4622476) -- Welcome to the Atlassian Community!

There is an open issue for this symptom in the automation backlog:

* <https://codebarrel.atlassian.net/browse/AUT-1134>

Kind regards,  
Bill

comments: author: Jay Keck
body: Thanks Bill! So is there any workaround to allow a successful setting the priority field via automation in cases like this where the instance has multiple priority schemes?

Regards,

Jay


author: Bill Sheboy
body: There wasn't a work-around listed with the ticket. Perhaps try using the JSON edit features and set the field ID to the exact value of the priority you need:

<https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/>


Tags: data-center
Using JIRA Automation to find Issues where the Assignee matches the Assignee on a defined Issue
Asked by kspeight:

Hello. I am looking to create a JIRA Automation job to peform the following function. I am making progress but am having some troubles getting it to work properly.

1. Scheduled Automation job that runs once a day with a JQL that identifies any OPEN Issues of a certain type (e.g. "Agent on Leave" issue type). The number of open issues of this type should be small at any given time (maybe 2 or 3)
2. Use the "Lookup" function to search for all open issues within the same JIRA Project as point 1 above
3. Compare the Assignee of the Issues in point 2 above to the Assignee of the issues in Point 1 above and identify the issues in point 2 that are the same
4. Email specific JIRA agents a list of issues in Point 2 above that have the same Assignee as the issues in Point 1 above

I'm having trouble comparing the Assignee field between these two lists of issues. Appreciate any help you can offer.

Thanks

Kevin


Answers:
author: Bill Sheboy
body: Hi [@kspeight](/t5/user/viewprofilepage/user-id/3954657)

I am having trouble understanding what you are trying to accomplish.

Would you please post images of your rule (including JQL details, audit log, and conditions) and explain how it is not working as expected? That may provide more context for the community to offer suggestions Thanks!

Kind regards,  
Bill

comments: author: Bill Sheboy
body: Hi [@kspeight](/t5/user/viewprofilepage/user-id/3954657)

Just checking in if you solved this issue already.

If not, have you tried comparing the {{triggerIssue.assignee}} to the {{lookupIssues.assignee}} using JQL? For example,

* trigger: scheduled on JQL
  * project = *myProjectName* AND issueType = "Agent on Leave" AND statusCategory != "Done"
* action: [lookup issues](https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Lookupissues) on JQL
  * project = *myProjectName* AND statusCategory != "Done" AND assignee = {{triggerIssue.assignee}}
* advanced compare condition: check if there are any with {{lookupIssues.size\|0}} greater than 0
  * action: email the information for the issues, such as:

```
Hey, team!

There are open issues assigned to:
 {{triggerIssue.assignee.displayName}} 
and they are on leave!

Here are the issues:
<ul> 
{{#lookupIssues}}
<li><a href="{{url}}">{{key}} - {{summary}}</a></li>
{{/}} 
</ul>

```

Kind regards,  
Bill
Insert images in the issue description with automation
Asked by Kazumi Kerr:

Hello,

I started using a Jira automation and realized that I cannot insert an image in an issue description. Is there any work around for this?![subtask.png](https://community.atlassian.com/t5/image/serverpage/image-id/167631i11D300092ECB59C3/image-size/large?v=v2&px=999 "subtask.png")


Answers:
author: Darryl Lee
body: Oooh. Tricky. So the only way Jira does images inside of Description is by including an attachment with code like:

```
!middle.jpg|thumbnail!
```

I don't think Automation (in the Cloud) allows for adding attachments. :-{

<https://jira.atlassian.com/browse/JRACLOUD-75991>

<https://codebarrel.atlassian.net/browse/AUT-1030>

Interestingly, Automation on Server and Data Center does appear to have this capability:

<https://codebarrel.atlassian.net/browse/AUT-162>

comments: author: Darryl Lee
body: OH!

So if by chance the image you want to include in Description is externally accessible (doesn't need to be an attachment to Jira), you could do this:

```
Michael Cera!
!https://i.imgur.com/rbXZcVH.jpeg!
```

That ended up giving me this:

![Screen Shot 2021-11-02 at 12.10.09 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/167668iA7BDACD2093801D1/image-size/large?v=v2&px=999 "Screen Shot 2021-11-02 at 12.10.09 PM.png")


author: Darryl Lee
body: I guess it would help if we knew what your use case was.


author: Kazumi Kerr
body: [@Darryl Lee](/t5/user/viewprofilepage/user-id/1365322) .

Thank you for your suggestion. That makes sense.

My use case was to attach screenshot images of the task showing how to configure XYZ.

I think I should probably embed an external google doc or something that contains more details about the task with screenshot images in this case.


Tags: image

sub-task

task
Original Estimate doesn't appear to roll up from subtasks?
Asked by Sarah Jones:

My team are breaking out tasks into subtasks, and adding original estimates to those subtasks. However the parent task does not seem to roll up these and display it on the parent task.

Is there away to have Jira Cloud roll up the original estimate to the parent task?

![estimate.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/167624i4C5F656F66140DFB/image-dimensions/420x181?v=v2 "estimate.JPG")


Answers:
author: Mykenna Cepek
body: I tried to confirm roll-up of "Original estimate" from Subtasks to parent Story, but could not. In my case, it might have to do with our Tempo Timesheet app which takes over as the Time Tracking Provider.

Automation recently added some subtask-spanning math functions that solve these sorts of problems:

* <https://community.atlassian.com/t5/Automation-articles/How-to-sum-up-logged-hours-using-automation-in-Jira-Cloud/ba-p/1409115>
* <https://www.atlassian.com/software/jira/automation-template-library/sum-up-story-points>

comments: author: Sarah Jones
body: Thanks that looks good, but the possibility of an additional plugin may not be possible,


author: Mykenna Cepek
body: Automation is built-in to Jira Cloud now.


author: Nic Brough -Adaptavist-
body: Welcome to the Community!

When that "include sub-tasks" is set, then it should be rolling them up. Are you sure the sub-tasks for this story have original estimates?

comments: author: Sarah Jones
body: Yes, all have estimates


author: Grzegorz Ho?ody
body: Hi,  
Kind request for help.  
How to make that EPIC roll up original estimates from child issues?


Tags: jira-cloud

original-estimate

roll-up
Auto-update all open software bugs of project in a newly released version
Asked by Krupa sagar:

Auto-update all open software bugs ina project in a newly released version


Answers:
author: Bill Sheboy
body: Hi [@Krupa sagar](/t5/user/viewprofilepage/user-id/4618516) -- Welcome to the Atlassian Community!

How do you want to update these issues?

For example, let's assume you wanted to transition all of these issues to "done". You could use an automation rule to do this, triggered on the version release.

Kind regards,  
Bill

comments: author: Krupa sagar
body: Hi @\[deleted\] yes I need that automation rule can you please send me that rule.

Thanks \& Regards,

Sagar.


author: Bill Sheboy
body: Hi! I recommend trying something like this:

* trigger: version released
* branch: for issues in version
  * action: transition to done

A lot about automation rules is experimentation. So please try to create a rule first and when you have challenges getting it to work, post images of your rule with your question; then the community can offer focused suggestions.

Please look at this documentation to help:

* <https://www.atlassian.com/software/jira/guides/expand-jira/automation>
* <https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453>
* <https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465>


Tags: cloud
Resizing image is not working in README.md
Asked by Bitwise DEVS:

Followed this [guide](https://confluence.atlassian.com/bitbucketserver/markdown-syntax-guide-776639995.html) to understand the markup syntax to resize image for .md file but it is not working both in Preview mode and even after commit.  

Tried these approach:

    ![alt text for the image](image-file.png){width=50%}![alt text for the image](image-file.png){height=50 width=60}![alt text for the image](image-file.png){height=100}![alt text for the image](image-file.png){width=200px}

```
![Native Ad](https://bitbucket.org/user/repo/raw/master/docs/AdMob_Native_Ad.png){width=25%}
```


Answers:
author: Theodora Boudale
body: Hi [@Bitwise DEVS](/t5/user/viewprofilepage/user-id/3162676),

The documentation you shared is about Bitbucket Server / Data Center. Bitbucket Cloud has a different source code base than Server / Data Center and certain features in the two products may be different.

I'm afraid that image resizing is not possible in the Bitbucket Cloud README at the moment. We have a feature request that you can vote for to express your interest:

* <https://jira.atlassian.com/browse/BCLOUD-12877>

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
How to run a query to find if the update on the ticket is older than 7 days ?
Asked by chhatwal_simran:

I am trying to run a query in JIRA in which I need to find for the ticket in Waiting for input if the last comment which was added has been updated in last 7 days or not ?


Answers:
author: Uday Kiran Bhaviri
body: Use JQL: To find the issues which are in particular status and are not updated from last seven days

project = "projectname" AND status ="yourstatusname" AND updated \> -7d

comments: author: Kian Stack Mumo Systems
body: Here's also a [link](https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-14) to some documentation to get you started!


author: chhatwal_simran

Tags: bitbucket-cloud

cloud
can we use workspace access token to download a directory as zip , or we need to use username:passw
Asked by Ankit Gupta:

Can some one help me out , how I can use Workspace access token to download repo as zip , as using workspace access token I am not able to do it.

But using username:password I am able to do so.


Answers:
author: Syahrul
body: G'day, [@Ankit Gupta](/t5/user/viewprofilepage/user-id/5433628)

Repository downloads only support App Password and OAuth at this moment. Unfortunately, using RAT or WAT to download the repository is not possible at this moment.

We do have an existing feature request on this to allow RAT or WAT repository download at:

<https://jira.atlassian.com/browse/BCLOUD-22513>

Please Vote and Watch them so that you'll receive an update whenever we have any.

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
Atlassian Intelligence
Asked by phtandeo_hidglobal_com:

Hello,

Is there a plan to support Atlassian Intelligence plugin in Bitbucket Data Center?

Thanks


Answers:
author: Nikola Perisic
body: Welcome to the community [@phtandeo_hidglobal_com](/t5/user/viewprofilepage/user-id/5438810) !

Currently, according to the [https://www.atlassian.com/roadmap/data-center?status=future;comingSoon\&](https://www.atlassian.com/roadmap/data-center?status=future;comingSoon&) , Atlassian is not planning to include the Atlassian Intelligence within Bitbucket Data Center.


author: Aron Gombas _Midori_
body: No.

Actually, I don't think that Atlassian is planning to introduce AI to *any self-hosted* product. It is a Cloud-only initiative.


Tags: bitbucket-data-center

bitbucket-server

data-center

server
SAML SSO for Jira and Bitbucket Server
Asked by Mike Lamar:

Hello,

We have SAML SSO configured for our Jira application. Users logged into Jira are showing in Bitbucket as having been authenticated. Do I need to set up SAML SSO for Bitbucket or can I piggy back off Jira?


Answers:
author: Ananjan_Mishra
body: Hey Mike,

From what I gather, there are two potential scenarios in your case.

Firstly, if you're managing your Bitbucket instance through Jira, users are already authenticated, thus you don't need to configure SAML SSO for Bitbucket.

Alternatively, in the event that you require users within Bitbucket to authenticate independently, you'll need to set up SAML SSO for Bitbucket separately.

If you wish to discuss this further, you can reach out to me directly at ananjan.mishra@xecurify.com and we can jump on a quick call.


Tags: bitbucket-data-center

bitbucket-server

data-center

server
Bitbucket repositories missing on free plan
Asked by Amit:

Hi,

We have a few repositories on free plan account from bitbucket having less than 5 users.

Lately, we have no access to our workspace, missing all the repositories.

Has someone experienced this or have any idea on how to resolve this issue?


Answers:
author: Ben
body: Hi @\[deleted\] !

Welcome to the Bitbucket Cloud community!

It is likely that these repositories have not disappeared and that you have not lost access to your workspace, the workspace/repositories are just in a different place than expected since we made [recent changes to our UI](https://bitbucket.org/blog/improving-navigation-for-bitbucket-users) - please see the article below for troubleshooting steps (Scenario #1):

* <https://confluence.atlassian.com/bbkb/workspace-has-disappeared-incorrect-workspace-loaded-1319573739.html>

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Code composer studio can't log into Bitbucket
Asked by Olivier Prins:

Goodmorning,

I've been trying to clone a repository from my Bitbucket to my Code Composer Studio, but it keeps giving me an error telling me I'm not authorised.

Please advise.

-Olivier


Answers:
author: Ben
body: Hi Olivier,

Welcome to the Bitbucket Cloud community! :)

May I know how you are authenticating? Is this over HTTPS or SSH?

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: DANIEL KALEB RUIZ CASALES
body: I?m in the same contex and the autehnticating is by HTTPS.


author: Ben
body: Hi [@DANIEL KALEB RUIZ CASALES](/t5/user/viewprofilepage/user-id/5590109)

The most common issue customers are experiencing related to authentication over HTTPS is due to the deprecation of GIT username/password in favour of App Passwords.

You can try using an AppPassword for communicating to GIT via HTTPS.  
We have documentation for usage of app passwords at the following link:

* <https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/#Create-an-app-password>

Essentially, when connecting via \*HTTPS\* you will use your AppPassword\* alongside your username seperated with a ":" character.

Therefore if you are authenticating to \*GIT over HTTPS\* to push/pull you will need to update your remote URL's to include the \*AppPassword\*:

```
git remote set-url origin https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git
```

The same applies when performing git clone:

```
git clone https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git
```

I would suggest ensuring also that all stored passwords related to authentication over GIT are cleared from your machine (ie Credential Manager for Windows, Access Keychain for Mac or /etc/shadow folder for Linux).

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Windows Self-Hosted Runner Offline with Error Logs.
Asked by GT HAN:

Hi,

I've been using Windows Self-Hosted Runner.  
However, since today, the following logs appear and the Runner is currently offline.

```
[2024-02-26 03:00:28,932] [d3a11005, L:/10.28.230.33:54824 - R:auth.atlassian.com/43.202.69.24:443] The connection observed an error
sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at java.base/sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141)
at java.base/sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126)
at java.base/java.security.cert.CertPathBuilder.build(CertPathBuilder.java:297)
at java.base/sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:434)
... 37 common frames omitted
Wrapped by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at java.base/sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:439)
at java.base/sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:306)
at java.base/sun.security.validator.Validator.validate(Validator.java:264)
at java.base/sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:313)
.
.
.
Wrapped by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at java.base/sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:439)
at java.base/sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:306)
at java.base/sun.security.validator.Validator.validate(Validator.java:264)
at java.base/sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:313)
at java.base/sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustMan
.
.
.
Wrapped by: javax.net.ssl.SSLHandshakeException: General OpenSslEngine problem
at io.netty.handler.ssl.ReferenceCountedOpenSslEngine.handshakeException(ReferenceCountedOpenSslEngine.java:1945)
at io.netty.handler.ssl.ReferenceCountedOpenSslEngine.wrap(ReferenceCountedOpenSslEngine.java:852)
```

Please help me solve this issue.

Thanks.


Answers:
author: Theodora Boudale
body: Hi [@GT HAN](/t5/user/viewprofilepage/user-id/5415068) and welcome to the community!

I see that you created a support ticket as well and you managed to resolve the issue. I just wanted to post here the resolution for any other users who may come across your post because they face the same error.

This error can occur when the runner is using a certificate issued by a certificate authority whose root and intermediate certificates are not present in your JDK.

The issue was resolved by importing the certificate as per the following knowledge base article:

* <https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html>

Kind regards,  
Theodora


Tags: bitbucket-cloud

bitbucket-runners

cloud
Is elastic search version-8 is supported for Bitbucket.
Asked by Indupriya C:

Hello Team,

We would like to know elastic search version **8** is supported for Bitbucket.

Currently we are in ES version 7 for Bitbucket.

Thanks \& Regards

GTST


Answers:
author: Aman Shrivastava
body: Hi Indupriya,  

As mentioned in our [Release Notes for Bitbucket 8.15](https://confluence.atlassian.com/bitbucketserver/bitbucket-data-center-8-15-release-notes-1295384630.html#:~:text=Deprecated%20Elasticsearch%20but%20the%20support%20for%20this%20platform%20will%20be%20ended%20in%20Bitbucket%209.0), Elasticsearch is deprecated, and the support for ElasticSearch being used as the remote search will end in Bitbucket 9.0.

However, we do have a feature request [BSERV-13247](https://jira.atlassian.com/browse/BSERV-13247) to consider ElasticSearch 8 as a supported search server in the upcoming releases.  

Regards,  
Aman


Tags: bitbucket-data-center

data-center

elastic-search
Unable to connect using SSH, but SSH Key IS authenticated
Asked by Chris_Boyle:

I am seeing the below message when I run `ssh -T git@bitbucket.org`:

`authenticated via ssh key. You can use git to connect to Bitbucket. Shell access is disabled`

However, when I run git pull I am still being prompted for a password.

I have followed all these steps and did not add a password to my SSH key:

<https://support.atlassian.com/bitbucket-cloud/docs/set-up-personal-ssh-keys-on-windows/#Start-the-SSH-agent>

I have run the debug command but I don't fully understand the output.

Do you know what I am doing wrong? In the past I have successfully connected via SSH using this laptop. It is only since last weeks attack on BitBucket that I am unable to connect.

I have deleted my old SSH key and created new and added to BitBucket but no luck.


Answers:
author: Chris_Boyle
body: I found the answer:

The first time you use GIT it asks for your account password. That didn't work. I eventually tried the 'app password', which did work. If this is an error please update the software prompt to request the 'App password' rather than the 'account password'.


Tags: bitbucket-cloud

cloud

ssh-key