Cannot add comments or descriptions to cards (Error message)
Asked by Sergio:

I'm using the Windows Trello app. Since yesterday (might have started sooner), I can't add any new comments to existing cards, or descriptions to new cards. Whenever I click on the field to add my comments, it gets populated with a very large error comment. The title of the field reads:

"Something's gone wrong. Error details:"

The error message that shows up in the edit field is pasted below. Any help resolving this is greatly appreciated! Thanks in advance!  

```
Error: Loading chunk 83363 failed.(error: https://trello.com/assets/atlaskit-editor-toolbar-button.477239c65dce16d3b87f.js).Error info:     at r (https://trello.com/assets/atlaskit-editor-core.1f3c858c4c6f3684ea1f.js:2:717252)    at Zf (https://trello.com/assets/atlaskit-editor-core.1f3c858c4c6f3684ea1f.js:2:720314)    at https://trello.com/assets/atlaskit-editor-core.1f3c858c4c6f3684ea1f.js:2:763255    at Eh (https://trello.com/assets/atlaskit-editor-core.1f3c858c4c6f3684ea1f.js:2:778232)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:31488)    at p    at t (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:29030)    at xh (https://trello.com/assets/atlaskit-editor-core.1f3c858c4c6f3684ea1f.js:2:786316)    at Ame (https://trello.com/assets/atlaskit-editor-core.1f3c858c4c6f3684ea1f.js:2:2198507)    at n (https://trello.com/assets/atlaskit-editor-core.1f3c858c4c6f3684ea1f.js:2:2198641)    at div    at wn (https://trello.com/assets/trello-editor.1242de50a0c5fb1f766a.js:2:252307)    at n (https://trello.com/assets/atlaskit-editor-core.1f3c858c4c6f3684ea1f.js:2:633481)    at div    at Ot (https://trello.com/assets/trello-editor.1242de50a0c5fb1f766a.js:2:198556)    at https://trello.com/assets/trello-editor.1242de50a0c5fb1f766a.js:2:199514    at B (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:53703)    at p (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:965543)    at Rn (https://trello.com/assets/atlaskit-editor-core.1f3c858c4c6f3684ea1f.js:2:508485)    at n (https://trello.com/assets/atlaskit-editor-core.1f3c858c4c6f3684ea1f.js:2:509309)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:35152)    at P    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:6155)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:35152)    at P    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:3236)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:35152)    at P    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:9236)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:35152)    at P    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:9236)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:35152)    at P    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:9236)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:35152)    at P    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:9236)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:35152)    at P    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:9236)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:35152)    at P    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:9236)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:35152)    at P    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:9236)    at n (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:27930)    at t (https://trello.com/assets/ltp.3b25d5d53144609c8db8.js:2:1243781)    at E (https://trello.com/assets/app.7936ad0f8feaa95d15d9.js:1:701839)    at Suspense    at $n (https://trello.com/assets/trello-editor.1242de50a0c5fb1f766a.js:2:257962)    at Suspense    at d (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:874502)    at div    at f (https://trello.com/assets/new-comment.c0abc5ca303a5c56d164.js:1:1997)    at ae (https://trello.com/assets/new-comment.c0abc5ca303a5c56d164.js:1:15962)    at m (https://trello.com/assets/app.7936ad0f8feaa95d15d9.js:1:698060)    at Suspense    at E (https://trello.com/assets/app.7936ad0f8feaa95d15d9.js:1:701839)    at b (https://trello.com/assets/board-view.f4fe279e1253040adf65.js:1:654264)    at a (https://trello.com/assets/ltp.3b25d5d53144609c8db8.js:2:1474065)    at ft (https://trello.com/assets/app.7936ad0f8feaa95d15d9.js:28:3184)    at l (https://trello.com/assets/app.7936ad0f8feaa95d15d9.js:148:25603)    at div    at d (https://trello.com/assets/app.7936ad0f8feaa95d15d9.js:1:646163).
```


Answers:
author: Andrea Crawford
body: Hi [@Sergio](/t5/user/viewprofilepage/user-id/5443440) - sorry for the trouble you're having with the Windows app. Can you try resetting local data ([instructions here](https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/)) and see if that resolves your issue?

comments: author: Sergio
body: Reset Local Data didn't help, but un-installing the app, rebooting, and re-installing seemed to solve the problem. Thanks a lot Andrea!