youngmon/atlassian-qna huggingface dataset:
We edited an incident, but the changes are not reflected on our public status page. Any ideas?
Asked by DeAnna Swearingen:

Hi there! We recently had an outage due to a DNS issue upstream of us. We created an incident, but our upstream provider hadn't closed the issue by the time we all went to bed. (Our site had been back online for some time at that point.) Thus, we didn't mark the incident as resolved until the next morning.

We subsequently went in and edited the incident to reflect the actual time from investigation to monitoring to resolved. This was a significantly shorter amount of time than the original incident.

When I click to "View on status page" from within the incident, the edited times are reported. But when we visit our public-facing status page, the original downtime is being reported, rather than the edited downtime.

Any ideas what's going on? Thank you so much!

![Screen Shot 2022-09-01 at 9.34.59 AM.jpg](/t5/image/serverpage/image-id/213963i3CAEDD187340BD90/image-size/large?v=v2&px=999 "Screen Shot 2022-09-01 at 9.34.59 AM.jpg")![Screen Shot 2022-09-01 at 9.35.10 AM.jpg](/t5/image/serverpage/image-id/213964iCB2C1079D54B6854/image-size/large?v=v2&px=999 "Screen Shot 2022-09-01 at 9.35.10 AM.jpg")![Screen Shot 2022-09-01 at 9.35.14 AM.jpg](/t5/image/serverpage/image-id/213965i22C95E1D0D4B2D51/image-size/large?v=v2&px=999 "Screen Shot 2022-09-01 at 9.35.14 AM.jpg")


Answers:
author: Abraham Musalem
body: Hey [@DeAnna Swearingen](/t5/user/viewprofilepage/user-id/1453963) ,

Abraham here with Statuspage support. Happy to help! You should be able to edit the uptime showcase of a component by following [these](https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/#Editing-uptime-downtime) steps.   

If you are still having issues, feel free to open a ticket at support.atlassian.com so we can take a deeper look!   

Cheers,

- Abraham

comments: author: DeAnna Swearingen
body: Hi [@Abraham Musalem](/t5/user/viewprofilepage/user-id/4050321)

That solved it! Thank you so much for your help.

Cheers.

- DeAnna


Tags: cloud
Can I customize the display historical uptime of components to last 30 days instead of default 90?
Asked by Binh Nguyen:

As explained in this article <https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/> , by default when enabled the component's uptime, past 90-days of uptime history will be displayed on the status page. Can we customize it to last 30 or 60 days?


Answers:
author: John M
body: Hi Binh,

Unfortunately, there is no setting to change the uptime display to only 30 days. However, that may be something that is possible with [custom HTML](https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/) [CSS and JS](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/) - though specifics on custom coding solutions are not something our team is able to provide support for.

comments: author: Customer Success
body: Thanks John!
Component
Asked by naveena:

Today there is an option to delete the component, however, it will erase the historical information on the status page.

Is there a way to disable/hide a component, and continue to display the historical information related to that component on the status page?


Answers:
author: Mubeen Mohammed
body: Hello [@naveena](/t5/user/viewprofilepage/user-id/5016791)   
Thank you for contacting the Atlassian community!

With the current product design If a component is deleted, its historical data gets deleted with it. However, you can make use of the Statuspage API option of "only_show_if_degraded": true as specified in the API documentation [here.](https://developer.statuspage.io/#operation/patchPagesPageIdComponentsComponentId)

This will allow you to hide the component from the web but it will be visible externally whenever you change the component status to "Degraded performance" and will again disappear once you change it back to Operational.

I would like to additionally add that we have a feature request open with our engineering team to be able to have this enabled as a default option even in UI.

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer

comments: author: naveena
body: Thank You for your response and for suggesting a workaround.


author: Mubeen Mohammed
body: Happy to help :)

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
Is there a way to hide a component?
Asked by BretPeterson:

When we're first setting up a component, it would be great for it to be hidden, visible only to owners, or something similar. We also need to create the component to get its ID so we can feed that into other systems and would rather it not be showing until it's fully active.

thanks


Answers:
author: Craig Castle-Mead
body: I don't believe there is a way to achieve what you're after. Once a component is created, it's available to all users in the project, and there's only a delete option - no disable

CCM


Tags: cloud
I don't want all my site admins and trusted users to have access to Statuspage
Asked by Thomas Bj?rklund:

Hi.

By default, all users with Trusted access or Site Admin access, take up a license to statuspage.

I don't want that.

How can I still keep users Trusted or Site Admin but not taking up a license to Statuspage?

sure I can remove site-admin from product access.

but as soon as I change a user role to **Trusted** or **Site Admin**, the access to all our Atlassian products are locked in.

Please help


Answers:
author: Abraham Musalem
body: Hey Thomas,

Thanks for reaching out. For Site Admins, you can remove the site-admins group from Statuspage. To give users access, you will need to add them to the statuspage-users and statuspage-administrators groups. You can find a guide here:  

<https://support.atlassian.com/statuspage/docs/manage-statuspage-admin-access-in-atlassian-admin/>  

As far as Trusted Users, there is no way to remove them from specific products. You will need to downgrade them to basic users and give them access to products individually.  

Hope this helps!


Tags: cloud
Can the top level status banner banner be removed?
Asked by Dan Laird:

Greetings all,

Can the status banner at the top of our page be removed? I see the [text can be changed,](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/) but one thing that doesn't sit well with us is when we have a system go down, and when a user goes to check this page before we are aware of the issue, they obviously see that we aren't aware of it and might think this page isn't useful or accurate.

Thanks for any input you have.

- Dan


Answers:
author: John M
body: Hi Dan,

If you want to remove the page status banner completely, you can insert the following into the Custom footer HTML:

```
<script>

$('.page-status').remove()

</script>
```

comments: author: Dan Laird
body: Many thanks, John!


Tags: cloud
Automation email with subject different than UP or DOWN
Asked by Welington Wilton:

Hi,

We use DataDog to monitor our applications. We need to integrate it with StatusPage so our components are automatically updated if we have a system outage, for example.

We reached DataDog support and customizing email **subject** is not possible at the moment. We can customize the email **body** with any message we want though. Considering this:

1) From Statuspage perspective, is it possible to use other word on the subject different than UP or DOWN?

2) If not, is Statuspage able to read the email **body** looking for those keywords, instead of reading the **subject**?

Thank you


Answers:
author: Mubeen Mohammed
body: Hello [@Welington Wilton](/t5/user/viewprofilepage/user-id/5012258)

Thank you for contacting Atlassian Community!

As I understand you would like to have

Unfortunately, this is not a feasible option in the current product design and as of right now our system will only look for the words "UP" or "DOWN" in the email subject line. As mentioned in the [documentation here](https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/#Setting-a-component-to--quot-Degraded-Performance-quot--or--quot-Partial-Outage-quot-.), you can set a component to Degraded Performance or Partial Outage by appending these statuses to the email address of the component.

However, please note we do have an open feature request with our engineering team to consider supporting more email automation keywords, or even a fully customizable list. STATUS-32 is the ticket ID for your reference.

Please let us know if you have any further questions. We will be happy to assist.

Regards

Mubeen Mohammed

Cloud Support Engineer

comments: author: Drago Kamov
body: Hello Mubeen,  

Could you advise what the status of the ticket is or provide a link where I could track the progress? Is it feasible to wait for the implementation?  

Regards,  
Drago


author: Alan Violada
body: Hey [@Drago Kamov](/t5/user/viewprofilepage/user-id/5053913), Alan from the support team here, stepping in for Mubeen while he is out of the office. Statuspage Feature Requests are unfortunately for internal access only as of right now, so you will not be able to access the ticket. It is currently being reviewed by our engineering team regarding customer interest as well as complexity of implementation, you can read a bit more on how this process works in the below document:

[Feature implementation policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)

If you ever need to reference the ticket to check on its progress, you can just mention the number **STATUS-32** and we will be happy to update you.

Let me know if you have any questions!

Regards,

Alan Violada  
Cloud Support Engineer


Tags: cloud
Where to add an endpoint URL to be monitored?
Asked by Muhammad Badawy:

I have certain exposed endpoints from my application that I need to monitor them. I navigated through the documentation of statuspage and can't find a way to configure an endpoint to be monitored.  
Any help ?


Answers:
author: Shivam Naik
body: Hi [@Muhammad Badawy](/t5/user/viewprofilepage/user-id/5011164) ,

Happy to help!

While it is possible to use [Webhook notifications on Statuspage](https://support.atlassian.com/statuspage/docs/enable-webhook-notifications/), it does not directly monitor Webhooks itself. Rather you would need to find an intermediary, either through an existing service such as Pingdom, or through [developing a custom API based solution](https://developer.statuspage.io/) on your end, to get those payloads onto Statuspage to create Incidents based on specific webhook payloads automatically.

Please let me know if you have any follow up questions!

comments: author: Muhammad Badawy
body: Thanks Shivam. This should be sufficient.


Tags: cloud
Captcha not consistently presented for verification
Asked by FRBR National IT Prod:

In Statuspage, when clicking on "Subscribe To Updates", Captcha is not always presented. Has anyone experienced that and is there an explanation for the inconsistency display of Captcha?

Thanks,

Wafik


Answers:
author: Rafael Meira
body: Hello,  
Rafa here with the Statuspage Support.  

We have addressed this issue on the ticket that was closed yesterday. <https://getsupport.atlassian.com/browse/SPSP-27527>   

Could I still be of any assistance on this topic?  

Best,

comments: author: Wafik Koudaih
body: Thanks Rafael. No additional assistance needed.


Tags: cloud
SSO Employees
Asked by Matt Brooks:

Hi,

I've began setting up a Private StatusPage to use for major incident and maintenance communication across our core businesses.

We're currently on the "Growth" plan while we build everything out and that plan allows up 300 SSO employees.

We've set up single sign-on and began adding users into a StatusPage-Users AD group but the thing I'm wondering is, does the 300 users mean *up to* 300 users can view the page at any one time or is it *only* 300 users can access the page.

Across the organization we have over 3.5k employees but don't expect even half of those to bother accessing our StatusPage in the event of a major incident so we're unsure whether to move up to the corporate plan or would need the enterprise plan just to account for who may or may not bother accessing it.  

Any advice would be appreciated.


Answers:
author: Rafael Meira
body: Hey Matt,  
Rafa here with the Statuspage support.  
Thank you for your questions.   

There is not a max number of users that can access an incident, although if your page is "Private", then up to 4000 (4thousand) can access it at once since that is the limit, if it's public, then basically it is unlimited.  

Let me know if you have any related questions.   

Best,  
-Rafa


Tags: billing

cloud

plan

sso

user
StatusPage RestAPI <> Smartling RestAPI
Asked by Adil Bouchaara:

Dear support

we are using **smartling** as our translation tool instead of **localize**, and since there's no integration for it, we want to explore the API of statuspage for translations of incidents and display them in different languages to our end users on our status page

the question is, if we want to do that, is the multichoice button of selecting a language only available for Localize, or will be displayed for other translation tools using the API?

best,

Adil


Answers:
author: Darryl Lee
body: Hi [@Adil Bouchaara](/t5/user/viewprofilepage/user-id/4995312)

This is Darryl. I am here to help. ?

Understand that you would like to use another 3rd-party provider for the translation of your Statuspage.

Unfortunately, to my knowledge, indeed the multichoice button for selecting a language is only available for Localize.

At the moment, there is no workaround available to accomplish this.

*** ** * ** ***

#### Feature Request {#toc-hId-173031197}

We understand the inconvenience this has brought, so I have added your business name to an existing feature request, **STATUS-360**, to support the translations via service provider other than Localize.

The feature request **doesn't provide public access** to our customers so I don't attach the link over here, but we will keep you posted.

Please note that our Product team reviews all Feature Request (FR) together and they prioritize those with higher demand to be implemented first and any FR will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production.

*** ** * ** ***

Thank you and hope this helps.  
Kind regards,  
Darryl Lee  
Support Engineer, Atlassian


Tags: cloud

locale

rest

translate
Is it possible to change incident status?
Asked by Jonathan Brito:

Is it possible to change incident status at creation time via API?

I'm trying to change the status at creation time, as every time I go to create the status is generated as "solved", and I want it to be created as "investigating".

![Captura de Tela 2022-08-12 a?s 18.03.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/210939i02A9DA64F9ACACC7/image-dimensions/297x190?v=v2 "Captura de Tela 2022-08-12 a?s 18.03.53.png") ![Captura de Tela 2022-08-12 a?s 18.04.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/210940i59814FDA5BC9072E/image-dimensions/366x108?v=v2 "Captura de Tela 2022-08-12 a?s 18.04.54.png")

I'm already passing the status "investigating", but it doesn't solve.  

Code:

{  
"incident": {  
"name": "\[Teste\]Nats",  
"status": "investigating",  
"impact_override": "none",  
"scheduled_remind_prior": true,  
"scheduled_auto_in_progress": true,  
"scheduled_auto_completed": true,  
"metadata": {},  
"deliver_notifications": true,  
"auto_transition_deliver_notifications_at_end": true,  
"auto_transition_deliver_notifications_at_start": true,  
"auto_transition_to_maintenance_state": true,  
"auto_transition_to_operational_state": true,  
"backfill_date": "string",  
"backfilled": true,  
"body": "string",  
"components": {  
"7yvk76r97rp0": "operational"  
},  
"component_ids": \[  
"f0vdktlv6y31"  
\],  
"scheduled_auto_transition": true  
}  
}


Answers:
author: Arumugam M
body: Hey [@Jonathan Brito](/t5/user/viewprofilepage/user-id/4891319)

Good day! Hope you are doing well.

This is Arumugam from Atlassian Support and I'm here to help!

I understand that you are creating incidents via API and you are running into an issue where the created incidents are in resolved status instead of **Investigating**.

While looking at the payload that you shared above, it seems that you are sending the following key-value pairs which is the reason for this behaviour:

***"backfill_date": "string",***  
***"backfilled": true***  
[Incident backfilling](https://support.atlassian.com/statuspage/docs/backfill-an-incident/) is something that you will need to pass if the incident is already resolved.  
If it is a new incident, please remove the above two values from the payload and try creating an incident, it should solve the issue.  
I hope this helps. Please let me know if you have any specific follow-up questions.  
Thanks,  
Arumugam


Tags: cloud

incident

page

status
No Subscription Button
Asked by caitlin.slavik:

I've turned on email subscriptions and don't have any custom HTML on the status page. However, there is no subscription button available on the live site. Is there a step I'm missing here? The only thing we've added is a Cover Image so I expected the button to be automatically added after turning on subscriptions.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/210903i2EB3CDB8A73E1AF3/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/210904i090F29ED4F64DE81/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/210905i606964709079BE2F/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John M
body: Hi Caitlin,

Can you please try going to Subscribers \>\> Options (dropdown on the right-hand side) \>\> Settings - and make sure at least one of the delivery types is checked?

![2022-08-12_11-40-26.png](https://community.atlassian.com/t5/image/serverpage/image-id/210914i8DB1F63ABA7C1BA2/image-size/large?v=v2&px=999 "2022-08-12_11-40-26.png")

If that is not the issue, please [open a support ticket here](https://support.atlassian.com/contact/#/) so we can take a look at your account.

comments: author: caitlin.slavik
body: Email is checked off so I will open a support ticket. Thanks for your reply


Tags: cloud

subscription
Is it possible to change incident status?
Asked by Jonathan Brito:

Is it possible to change incident status at creation time via API?

I'm trying to change the status at creation time, as every time I go to create the status is generated as "solved", and I want it to be created as "investigating".

![Captura de Tela 2022-08-12 a?s 18.03.53.png](/t5/image/serverpage/image-id/210939i02A9DA64F9ACACC7/image-dimensions/297x190?v=v2 "Captura de Tela 2022-08-12 a?s 18.03.53.png")![Captura de Tela 2022-08-12 a?s 18.04.54.png](/t5/image/serverpage/image-id/210940i59814FDA5BC9072E/image-dimensions/366x108?v=v2 "Captura de Tela 2022-08-12 a?s 18.04.54.png")

I'm already passing the status "investigating", but it doesn't solve.


Answers:
author: Eugenio Onofre
body: Hi [@Jonathan Brito](/t5/user/viewprofilepage/user-id/4891319)  
Welcome to the Atlassian Community :)

Would you please place your full request body without your token so we can better assist you? If possible, please share the cURL, but please DO NOT include any authentication token.

Thanks,  
Eugenio

comments: author: Jonathan Brito
body: Good Morning! Sure!

![Captura de Tela 2022-08-15 a?s 10.25.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/211076i34F639D5FFAA28ED/image-size/large?v=v2&px=999 "Captura de Tela 2022-08-15 a?s 10.25.54.png")

Method: POST  
URL: <https://api.statuspage.io/v1/pages/r59pbzp3m78q/incidents/>  
{  
"incident": {  
"name": "\[Teste\]Nats",  
"status": "investigating",  
"impact_override": "none",  
"scheduled_remind_prior": true,  
"scheduled_auto_in_progress": true,  
"scheduled_auto_completed": true,  
"metadata": {},  
"deliver_notifications": true,  
"auto_transition_deliver_notifications_at_end": true,  
"auto_transition_deliver_notifications_at_start": true,  
"auto_transition_to_maintenance_state": true,  
"auto_transition_to_operational_state": true,  
"backfill_date": "string",  
"backfilled": true,  
"body": "string",  
"components": {  
"qhkm080d8p2h": "operational",  
"fj0hx51h9816": "operational",  
"nsm8f13djg1g": "investigating"  
},  
"component_ids": \[  
"qhkm080d8p2h",  
"fj0hx51h9816",  
"nsm8f13djg1g"  
\],  
"scheduled_auto_transition": true  
}  
}


author: Jonathan Brito
body: [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586)


Tags: cloud

incident

page

status
Component Groups format - expand or drop down
Asked by gavin.langford:

The default when creating a component group when viewing your page seems to be a plus symbol to expand the group. However, I have seen pages elsewhere clearly using Status Page, with the drop down arrow instead.

How to I also use the drop down arrow?

Are there any other customisations available to change the format of groups?

Thanks


Answers:
author: John M
body: Hi Gavin,

Customizing the icons would require taking advantage Statuspage's option to add custom [HTML](https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/) / [CSS / Javascript](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/)which is available on the [Business plan.](https://www.atlassian.com/software/statuspage/pricing)

While we don't provide support for code customizations - to point you in the right direction, you would probably want to use JQuery or Javascipt to replace the '.fa-plus-square-o' [Font Awesome](https://fontawesome.com) class with another CSS class that displays a dropdown arrow, like the [\<i class="fa-solid fa-caret-down"\>\</i\>,](https://fontawesome.com/icons/caret-down?s=solid) for example.


Tags: cloud
How to embed status page with components details
Asked by Muhammad Usman:

Is there a way to embed this view into a webpage ? (without iframing)  

![components](https://community.atlassian.com/t5/image/serverpage/image-id/210438iC0C52F45F0E7256E/image-dimensions/465x301?v=v2 "components")

Tried to get data from javascript api \<myProject\>.statuspage.io/api but seems it only gives component list with name and status of whole component, no endpoint data, neither last 90 days data which could help to create this view myself.


Answers:
author: Abraham Musalem
body: Hey Muhammad,

<br />

Abraham with Statuspage support, thanks for reaching out to community. One option would be to use the custom status embed:  

\* <https://support.atlassian.com/statuspage/docs/build-your-own-status-embed/>  

This might allow you to build a custom view using our API.   

Cheers,   

- Abraham


Tags: cloud
Can we integrate Datadog SLO on to Status page
Asked by Pratik Sakhare:

We have a requirement where the Partner (customer) can see the application's uptime. For that, we need to integrate the datadog dashboard SLO on to status page.


Answers:
author: John M
body: Hi Pratik,

We have instructions on how to integrate Datadog metrics into Statuspage here:

<https://support.atlassian.com/statuspage/docs/add-a-datadog-metric>


Tags: cloud