youngmon/atlassian-qna huggingface dataset:
Limitation of Dropdown ?
Asked by Xavier:

Hi there,

I have a field within jira work management which is using a dropdown.

I would like to add more than 100 items within this field, however currently there is a limitation of 56 items. Is it on purpose ?

Any other suggestions ?


Answers:
author: Seng Pang
body: Hi Xavier,

This could be helpful:

[https://community.atlassian.com/t5/Jira-Software-questions/Drop-down-list-limit/qaq-p/2127827](https://community.atlassian.com/t5/Jira-Software-questions/Drop-down-list-limit/qaq-p/2127827#:~:text=There%20is%20a%20hard%20coded,options%20in%20a%20dropdown%20field.%22)


author: John Funk
body: Hi Xavier,

I assume you are using a Team-managed project - is that correct? Is so, one solution would be to use a Company-managed project instead.

For the more than 100 items, are they all independent? Or could there be some group where you could use a Cascading field instead? The user would select one of a handful of values, then the next field would just show values associated with that first value.

comments: author: Xavier
body: Great thanks for the feedback.

Is it possible to transform my current Team-managed project into a Company-managed project ? Or shall I create a new project from scratch ?


author: John Funk
body: No, you can't change the type of a project. You have to create a new type. If you have data that you want to migrate between them after the Company-managed project is created. But there are caveats with that. Let me know if you wan to migrate data, too after you get the new project created.


author: Xavier
body: Yes I would like to migrate data.

Is it possible to export the configuration / template of the team-managed jira work management project and then import it into the company-managed project ?


author: John Funk
body: Very good, here is some guidance:

<https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/>

And, correct.


Tags: cloud

jira-work-management-cloud
Does Jira Work Management premium license include advanced planning?
Asked by Daniel Zarate:

Hi,  
I'm wondering with my team which license to buy. We are currently thinking on JWM, but we are very intested in Advanced Planning. Is this exclusive to Jira Software, or is it also included on Jira Work Management?


Answers:
author: Mikael Sandberg
body: Hi [@Daniel Zarate](/t5/user/viewprofilepage/user-id/5441939),

Welcome to Atlassian Community!

No, Advanced Roadmap is not part of JWM Premium, that is only included in Jira Software Premium plan and above. But if you have JSW you will also have access to JWM, as announced [here](https://community.atlassian.com/t5/Jira-Work-Management-Articles/Better-together-Jira-Work-Management-is-staying-included-with/ba-p/2489188).


Tags: cloud

planning
Jira Work Management Forms
Asked by Nabeela Pervez:

Hello All,

I am using JWM forms in company managed projects to receive tasks from other teams in our jira environment. Until yesterday it was working fine. Once the form is created and is open to everyone who can login to our instance could fill out the form and send to the board without being added to the project under any role. It was working with several teams like this. The problem is since today the same form stopped opening for the same people saying the form is not available. I checked everything with the issue types and workflows but nothing was new in projects.

I could still find a workaround by going to permissions and in create issue adding all logged in users. This is how the users can create the tickets via JWM forms. Then I figured people cannot add attachments as well so I had to manually configure the permission settings again.

My concern is if Jira has changed something in this case or it is related to something else? In case Jira changed is there a way to track these changes?

Thank you in advance to all getting back to me.

Kind Regards,

Nabeela


Answers:
author: John Funk
body: Hi Nabeela,

The users need the ability to create issues on your project, so maybe the permission scheme changed. Take a look at that first. While in there use the Permission Helper just to verify for a user that can't see the form. Try both the Browse Projects permission and the Create issues permissions.


Tags: forms

permissions
About displaying the project list
Asked by KOBAYASHI HIROKAZU _JIT TRI_:

Is it possible to create multiple projects and list the status of the created projects as a list?

For example, each project is displayed in the left sidebar, and when clicked on, the detailed status of that project can be viewed, but is it possible to set it up so that progress, etc. can be displayed for all projects in the left sidebar at once?


Answers:
author: John Funk
body: Hi Kobayashi,

Jira doesn't supply fields to enter a status at the project level. But there might be some add-ons in the Atlassian marketplace that can help with that.


author: Kristj?n Geir Mathiesen
body: Hi [@KOBAYASHI HIROKAZU _JIT TRI_](/t5/user/viewprofilepage/user-id/5434485)

What do you mean list the status of the created projects?

Projects in Jira are independent, as such. They will all belong to a single Jira instance but otherwise they are independent. So seeing a list of Projects inside of a single Project isn't really how Jira works.

You can click on "Projects" - "View all projects" from the menu to see all Projects.

HTH,  
KGM

comments: author: KOBAYASHI HIROKAZU _JIT TRI_
body: Thank you for the reply.

I would like to view the entire project, circled in red, on a single screen and monitor its progress.

![????????? 2024-02-29 130625.png](https://community.atlassian.com/t5/image/serverpage/image-id/309369i51512525F7AD707F/image-size/large?v=v2&px=999 "????????? 2024-02-29 130625.png")


author: Nabeela Pervez
body: Hi [@KOBAYASHI HIROKAZU _JIT TRI_](/t5/user/viewprofilepage/user-id/5434485) this view is available on Jira work management only to jump from one project to another from directly from here. It has limited numbers of projects there which are regularly opened or used. To see more project you will go to see all projects. This view is not available on Jira service management or software.

I hope this helps.

Kind Regards,


Tags: cloud

jira-work-management-cloud
How to enable Atlassian Intelligence
Asked by Yash Pradhan:

How to enable Atlassian Intelligence on our JIRA Domain instance


Answers:
author: Jerrold - Empyra
body: Hi

To enable the Atlassian intelligence

1. Visit [admin.atlassian.com](http://admin.atlassian.com/). If you have multiple organizations, make sure to select the appropriate one.

2. Click on **Settings** \> **Atlassian Intelligence**. will be present in the left side.

3. Choose **Select products**.

4. Select the specific products where you wish to activate Atlassian Intelligence features.

5. Click on **Next**.

6. Finally, click on **Save** to confirm your selections.

Thank you.

comments: author: Venkata M

author: Mauricio Salazar
body: If we enable Atlassian AI for a site, can we limit the feature for specific projects within that site?


author: Fabian Lim
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

I believe that is slowly being rolled out to all instances in the cloud. Since you are a premium customer I would contact Atlassian customer support and inquire if they can push it sooner to you.

Hopefully one of the Atlassian AI members can chime in with better instructions.

comments: author: SAMUEL
body: Do you have any documentation


Tags: cloud

jira-work-management-cloud
Import Issues with different reporter
Asked by minki kim:

Hi,

when using import issue, can we put a different reporter?

When I tried with different reporter, the ticket is still created with my name.


Answers:
author: Mikael Sandberg
body: Yes, that is possible, but the user has to exist on your instance and you have to use their email address. You can find more information about how to prepare your csv file [here](https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/).

comments: author: Minki_Kim
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) thank you

I did try with email address, and its user does exist.

Looking at your link, it appears it requires user id?

Where can i get that?

![Screenshot_20240229-225430.png](https://community.atlassian.com/t5/image/serverpage/image-id/309428i17BD7E7E79B40E0C/image-size/large?v=v2&px=999 "Screenshot_20240229-225430.png")


author: Mikael Sandberg
body: You can get it by either go to Teams and lookup the user, the account Id is the last part of the URL for their profile. You can also go to admin.atlassian.com \> Product \> Users and search for the user there.


author: Minki_Kim
body: sorry [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) you are right, email can do as well. However, I tried both email and account ID, but both failed. Could it be something to do with Jira admin setup?


author: Mikael Sandberg
body: Are you mapping the the field when doing the import?


author: Mikael Sandberg
body: And I would recommend that you check the box for Map field value, it will then tell you if the user is being correctly mapped for the first line in the csv.


author: Minki_Kim
body: I did

It sounds silly but is there any letter limit, like long name ?

![Mapping_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/309555iE40338F0E0E2237E/image-size/large?v=v2&px=999 "Mapping_2.png")![Mapping_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/309556iE2F1D5260D446F7D/image-size/large?v=v2&px=999 "Mapping_1.png")


author: Mikael Sandberg
body: Did the detailed log show any errors? Does the users have access to the project?


author: Minki_Kim
body: There was no error message. Yes, the user have access.

In fact, that user's role is set as Production Users.

Should I set it to Project role?

![image (2).png](https://community.atlassian.com/t5/image/serverpage/image-id/309557iB994517060D9CD9A/image-size/large?v=v2&px=999 "image (2).png")


author: Mikael Sandberg
body: Yes, try and add them, at least temporarily, to the modify reporter permission, just to see if that makes a difference.


author: Minki_Kim
body: no luck, that does not do anything...


author: Minki_Kim
body: noticed that reporter cannot be edited. How can we change the setup?

![Screenshot 2024-03-01 114757.png](https://community.atlassian.com/t5/image/serverpage/image-id/309563i8132141E0DD1BA97/image-size/large?v=v2&px=999 "Screenshot 2024-03-01 114757.png")
Anyone know how to change ticket from AWL to GUI
Asked by Dastagiri Padigipati:

I recently I raised a ticket by mistake given to AWL team , now I want to change to GUI


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

There is not enough information in your question to be certain of this, but I think you are saying you have raised an issue in the wrong project.

The best thing to do would be to use "move" in the issue's options menu, that will let you select a new project for the issue. You may need to ask your administrators to give you both the permission to move issues in the AWL project and "create" in the GUI project.

The other likely possibility is that AWL and GUI are values of a field, in which case you should be able to just edit the issue.
Automate Status from Done to To Do. Is this possible?
Asked by KP:

Hi All,

I am new here and have a unique query.

My organisation is using Jira for work management and the key part is that once a task is completed, we need to have it reviewed in, lets say, two years time. We also have a review date field which is set to 2 years from the date a task is completed. We also want to recycle the task to avoid creating the new tasks every two years for task history.

We have explored to have multiple status but that just mess up the reporting and makes it even more difficult to manage.

I am wondering if there is a way to implement automation to trigger status to change from Done to To Do with condition of 3 months before the review date.

Your help is greatly appreciated.   

Cheers


Answers:
author: Mikael Sandberg
body: Hi [@KP](/t5/user/viewprofilepage/user-id/5440131),

Welcome to Atlassian Community!

Yes, that is possible. What you need is a scheduled automation that checks if the review date is 90 days out, and if so then transition the issue.

Here is an example, this is a rule I have that checks the due date and if it is 90 days out it adds a comment to the issue.

![Screenshot 2024-02-28 at 2.00.17?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/309325i288E018AF1778B4C/image-dimensions/339x413?v=v2 "Screenshot 2024-02-28 at 2.00.17?PM.png")


Tags: cloud
Automation for JWM Forms
Asked by Nabeela Pervez:

Hello All,

I am using JWM forms in my project to receive tasks from other teams in our jira environment. I want to automate the tasks created via JWM forms to transit to a certain status as soon as the task is created. However, in JWM automation I don't see forms field as trigger, condition or action. Can someone please suggest me how to configure this or a work around?

Kind Regards,

Nabeela


Answers:
author: Trudy Claspill
body: Hello [@Nabeela Pervez](/t5/user/viewprofilepage/user-id/5051364)

Do you want this automation to run only if the issue is created by submission of a form, and not when an issue is created using the other methods for issue creation?

Is the form tied to an issue type that is not created normally through other types of issue creation methods?

comments: author: Nabeela Pervez
body: Helle [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

I want to create this automation only for tasks created via the Form and also the form is tied to the same issue type that is used to create normal tasks on the project.

Thank you so much for getting back to me.

Kind Regards,

Nabeela


author: Trudy Claspill
body: Hello [@Nabeela Pervez](/t5/user/viewprofilepage/user-id/5051364)

According to an answer on [this post](https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-do-I-get-notified-to-a-form-submission/qaq-p/2017699), an issue created from a JWM form gets a label "business-form" added to it. I confirmed that is still true. You can check for that value in the Labels field to determine the issue was created by a JWM form.

You can build your automation to be triggered by Issue Created, and then add a Condition to check the Labels field for "business-form".


author: Nabeela Pervez
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Thank you so much :)


Tags: cloud

forms
Timelineview in work management does not correctly nest issues
Asked by Karin Seifert-Lorenz:

Hello!

Jira Cloud Work Mangement, company-managed project  
We added "Epics" to out work management to organize the tickets into different phases of a project.

In the List view, the issues are nested:

-\> Epic  
-\> Child Task  
-\> Sub-Task

In the Timeline only Task and Subtask are nested, Epics are somewhere in between.

Is there a possibility to configure the timeline?

Regrads

Karin


Answers:
author: Trudy Claspill
body: Hello [@Karin Seifert-Lorenz](/t5/user/viewprofilepage/user-id/3565209)

Nesting in the Timeline view is not currently available. The change request for it indicates that is coming soon.

<https://jira.atlassian.com/browse/JWMCLOUD-111>


author: Karin Seifert-Lorenz
body: Good news, will watch!


Tags: cloud

jira-work-management-cloud
Why is JWM filtered Through Jira Software?
Asked by marcus:

Hi. My product team uses Jira Software. I am trying to create a JWM account for my marketing team to work in. I think I created that account however, when I select JWM in my product list, it goes to Jira Software with a filter for JWM projects. This doesn't seem right to me. What am I missing?

In addition, when I go to the Atlassian Administration page, it shows JWM having 0 users. Why is that? When I select the action, "Manage Product", and from there select "Licensed Users" I see 4 users under the WM filter.

Any help would be most appreciated. Thank you!

- Marcus


Answers:
author: John Funk
body: Hi Marcus - Welcome to the Atlassian Community!

Jira Work Management currently comes automatically when you get Jira Software or Jira Service Management. There should be no need to do anything else.

Simply click on the Projects menu option in the top nav bar and then click Create Project.

Then click Work Management on the left to see available templates for JWM projects.

Select a template by simply clicking on it. I would suggest that you then click the Show more link and change the Project Type to Company-managed.

Give a try and let us know how it goes!


author: Mohanraj Thangamuthu
body: Hello, Good day. Looks like you already have Jira software, in this case you can start using JWM without having to add the JWM product separately.

<https://www.atlassian.com/licensing/jira-core#jira-work-management>

![Screenshot 2024-02-28 at 11.29.18?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/309087iA0D11D81B3C93A8A/image-size/large?v=v2&px=999 "Screenshot 2024-02-28 at 11.29.18?AM.png")


Tags: cloud

jira-work-management-cloud
Has anyone displayed Jira in yodeck or a similar digital display?
Asked by Quinn Campbell:

As the title says, anyone using a digital signage board displaying a filtered view of tasks?


Answers:
author: Ryan Collins
body: Using Yodeck, however when I try to display a board it won't load. No problems logging in, just when I try to use a board. I'm using the free players they provide with the purchase of an annual plan.


Tags: cloud
See tasks from different projects in the same list or board, is it possible?
Asked by ecohen@zulutrade.com:

I want to see tasks from different projects in the same list or board, is it possible?


Answers:
author: Trudy Claspill
body: Hello [ecohen@zulutrade.com](/t5/user/viewprofilepage/user-id/5439743)

Welcome to the Atlassian community.

It is not possible to show information from multiple JWM projects in one JWM interface where you would have the List and Board options you see for individual JWM projects.

If you also have the Jira Software Product as part of your instance you could create a Saved filter that pulls issues from multiple projects, and you can create an Kanban Board from that saved filter. That will give you a board view of all the issues, but not give you the full JWM interface for the combined projects.

Refer to this article for more information:

<https://community.atlassian.com/t5/Jira-Software-articles/Multiple-boards-in-Business-and-Team-Managed-Projects-You-bet/ba-p/1719761>


author: John Funk
body: Hi ecohen - Welcome to the Atlassian Community!

Here is an article that will guide you in creating a second board that will accomplish what you want.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


author: Hannes Obweger - JXL for Jira
body: Hi [ecohen@zulutrade.com](/t5/user/viewprofilepage/user-id/5439743),

just to add to Trudy's answer: For a cross-project list view, you may want to check out the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2622403).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, it has a few things in common with JWM's list view, however JXL comes with many advanced features, and also works ++across++ any number of projects. These projects can be JWM projects, but also projects of any other project type.

This is how it looks in action:

![projects-epics-hierarchy.gif](https://community.atlassian.com/t5/image/serverpage/image-id/309120i21E9B78A05669021/image-size/large?v=v2&px=999 "projects-epics-hierarchy.gif")

Just like e.g. boards in JSW, every JXL sheet is ultimately based on a JQL statement or a saved filter - so you have full flexibility over which issues you want to include. Once you've created your sheet, you can apply e.g. (configurable) *issue hierarchies* , issue grouping by any issue field(s), *sum-ups* , or *conditional formatting*.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-work-management-cloud
task/Subtask not transitioning independently
Asked by Sam Smith:

I have created EPIC with tasks and tasks with subtask. On the board, the epic and tasks are moving simultaneously instead of independently. When I drag, a tasks or subtask, the corresponding EPIC or tasks moves as well.

Is there a way to drag them independently?

Thank you,


Answers:
author: John Funk
body: Hi Sam - Welcome to the Atlassian Community!

That's probably because the Jira Work Management boards can not be customized much and don't have as much functionality as Jira Software boards. That being said, you can create a second board that would hopefully provide that functionality. Here is an article that will help guide you on how to do that if you are interested:

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

comments: author: Sam Smith
body: Thanks John,

Thanks for providing the resource for the board. I am working on both recommendations Thanks again.


author: Jack Brickey
body: Hi [@Sam Smith](/t5/user/viewprofilepage/user-id/5439988) ,

I suspect that someone has set up an automation rule that causes this behavior. In fact, it is a common request of other community members to have the parent follow the child. As a result, the typical suggestion is to create an automation rule to do just that. I would check under project settings/automation and inspect the rules. There may be a global rule set up for this in fact.

comments: author: Sam Smith
body: Hi Jack,

Thank you for the quick response. I will look for a global rule and update here if that was the issue.

Thanks again,


author: Jack Brickey
body: It may not be global but just a project specific one.


Tags: cloud

jira-work-management-cloud
Does Jira Align or Jira Software allow concurrent editing of an Agile Object?
Asked by Vinay Sharma:

What happens if multiple users concurrently edit an Agile Object (Portfolio Epic, Capability, Feature, Story, Defect etc.) in Jira Align?

What happens if multiple users concurrently edit a Jira issue?


Answers:
author: Tom O'Connor
body: The simple answer is "the last update wins" has been verified by the JA documentation and engineering team.

If I open the editor, start typing a new description...but someone else edits the description and saves before I'm done...what I save will overwrite the other person's edit.


Tags: cloud

jira-software