Cannot create issue from Confluence
Asked by Rina:

When I highlight some text in viewing form in Confluence, I can see Jira's icon. I click it and then I can see dialog window with error message:

"

* The required field **Linked Issues** is not available in this dialog. You will need to [create your issue directly in JIRA](https://bonusway.atlassian.net/secure/CreateIssueDetails!Init.jspa?pid=10002&issuetype=10006&summary=5303%20%5Bidea%5D%20Add%20ability%20to%20hide%20option%20%22Make%20purchase%20without%20cashback%22%20in%20deep%20link%20creating%20tool).

"

And there is nothing I can do from Confluence page in order to create a task in Jira. This field "Linked Issues" is not required, I've made it optional in Fields configuration.

So I have no idea how to fix that now, could anyone help me to handle this problem?


Answers:
author: Dan Breyen
body: Hi [@Rina](/t5/user/viewprofilepage/user-id/1523302) did this get resolved? I'm wondering if it's still an issue now. If it is, and everywhere else it works, I'd suggest opening a ticket with Support.

If it's resolved, could I ask a favor? If you could post the solution and mark it resolved.

Thanks,

comments: author: Gonchik Tsymzhitov
body: +1 interesting

- app links good

- part of tickets and projects works


author: Paz Grimberg
body: Hi there,

If you like to enhance jira issue creation from confluence, check out **Jcreate**, new app which allows you full Jira experience including system fields such as "Linked Issues"

You can try it from [here](https://marketplace.atlassian.com/apps/1224226/jcreate?hosting=server&tab=overview)

:)


author: Victor Mutambuki
body: Rina,

The link attached should have the steps necessary to create tickets from confluence.

Victor

comments: author: Rina
body: This issue appears only for one project and only when we create via viewing mode, not editing. So I assume everything is fine with links. And I checked all configurations in Jira about this project, everything should be fine, but it's not apparently.


author: Grigory Salnikov
body: Hi!

How does this project differ from other ones? Is it the last created?


author: Rina
body: it's the first created. Some issues types are not available there comparing with other projects, different workflow scheme, but everything else is pretty much the same. And in first place everything was fine for this project too, I could create via viewing page task, but now there is error notification about Linked Issues field, but it's not required field.


author: Grigory Salnikov
body: It may sound strange but I'd recommend recreating application links. There were cases when this helped. Plus, it doesn't take long.


author: Rina
body: Okay, we'll try, thanks


author: Victor Mutambuki
body: Rina,

Do you've your JIRA and Confluence connect using [Application links](https://confluence.atlassian.com/doc/linking-to-another-application-360677690.html)?

More inf? from the link below  
<https://confluence.atlassian.com/doc/use-jira-applications-and-confluence-together-427623543.html>

Victor

comments: author: Rina
body: yes, I've checked, it's connected using Application links, it's fine there


Tags: confluence-cloud

jira-cloud