youngmon/atlassian-qna huggingface dataset:
Scroll Office Formatting issues
Asked by Deborah Goodman:

When exporting to word using scroll office, if the confluence text does not include a heading 1, the export creates it anyway, converting all the heading 2's to 1. I have turned the flag for "Merge single, first heading and page title" on ond off, this hasn't made a difference. Is there anything else I can do to stop this happening? Confluence 5.4.4 and Scroll Office 3.0.10


Answers:
author: Nils Bier _K15t_
body: Hi Deborah,

all our Scroll Exporters use a special algorithm to ensure a proper hierarchy troughout the document (see [](https://www.k15t.com/display/ofce/How+Scroll+Handles+Headings).)<https://www.k15t.com/display/ofce/How+Scroll+Handles+Headings>).

We already have a feature request in our JIRA system to turn off this algorithm in some cases: [](https://k15t.jira.com/browse/EXP-428)<https://k15t.jira.com/browse/EXP-428>

Please sign up at [https://k15t.jira.com/secure/Signup!default.jspa](https://k15t.jira.com/secure/Signup%21default.jspa)to watch, to comment or to vote for this issue. The more votes an issue has, the more likely it is that it will implemented in one of the next releases.

If you want me to have a deeper look at your problem, please feel free to send me a XML export of an affected page and the Word template you are using to [support@k15t.com](mailto:support@k15t.com).

I'll then come back to you as soon as possible.

Cheers,  
Nils

comments: author: Deborah Goodman
body: Thank you Nils - that helped


Tags: addon-com.k15t.scroll.scroll-office
Deactivate OnDemandEvaluation
Asked by THANGANADAR NATARAJAN:

|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| URL: [](https://inventionlabsprojects.atlassian.net/)<https://inventionlabsprojects.atlassian.net> Description: Atlassian OnDemand Evaluation                                                                                                                                                                                                                                                                                                                                                                        |
| ![](https://ci5.googleusercontent.com/proxy/lOmWEdbAQ3yYON1dEKPmv94dj3uaisCAo99_g6ctxlDE98eun8adTiMFbhfjfugf7kHOXX2aC-E4eCn1sIzSRzryb2pUlNCqwJoIAVnCyTtnyH0M_aEqWxzlEQ=s0-d-e1-ft#http://image.mailer.atlassian.com/lib/fec2157377620c74/m/2/spacer.gif)I already deactivated 2 weeks back but today I received remainder mail from you saying that you will deduct 10$ after evaluation period is over. Please de activate this CONFLUENCE OnDemand Evaluation. Because I already experimenting JIRA. -NATARAJAN.T- |


Answers:
author: Nic Brough -Adaptavist-
body: If it's deactivated in your OnDemand account, you won't get charged. The reminder may be telling you that you have not correctly deactivated it though.

However, we can't help you - we're a community of end-users like yourself, we are not Atlassian support. You should get in touch with Atlassian OnDemand support to make sure the service is definitely deactivated, and I'd recommend quickly dropping an email to sales at atlassian dot com, as they are usually good at sorting out billing enquiries.
sort chiled pages as they created.
Asked by Akshesh Panchal:

I am newbie in confluence and i want to know in slide bar how can we sort child pages as they are created.

Child pages are now displaying in alphabatical order, i just created multiple child pages like : January, February, March, April.

its displaying in following order

* April
* February
* January
* March

i want them in the following order.

* January
* February
* March
* April

Thanks  
Akash :)


Answers:
author: rambabu patina
body: Hi Akash, You can manuvally order the pages using [](https://confluence.atlassian.com/display/DOC/Changing+the+Sequential+Order+of+Pages#ChangingtheSequentialOrderofPages-Changingthepageordermanually.)<https://confluence.atlassian.com/display/DOC/Changing+the+Sequential+Order+of+Pages#ChangingtheSequentialOrderofPages-Changingthepageordermanually>.

Thanks

comments: author: Akshesh Panchal
body: Thank You very much ramababu :-)


Tags: child-page

confluence-administration

page-tree
Create content gone?
Asked by VisionsLive Jira:

Hi,

We're having a problem where the "Create" button to add a new page has gone, and there are a few other problems as well. We are seeing messages such as:

Unknown macro: 'create-from-template'

and

Unknown macro: 'detailssummary'

I have tracked this down to an add-on that appears to be disabled, but I can see no reason why this would be disabled, and no way to enable it. Specifically this is the System add-on:

"Confluence Create Content Plugin"

Please help!

Cheers,

Dave


Answers:
author: VisionsLive Jira
body: OnDemand support fixed this by restarting something at their end (took a while though).


author: salehparsa
body: Hi Dave,

The symptoms that you've mentioned for **Create Button** is similar to following knowledge article:

* **'Create' button is missing in Confluence 5.0.x or 5.1.x**

**Please prepare full backup of your database prior to run any query against your database.**

However, I'd recommend you to create a [support ticket](https://support.atlassian.com/) and attach your Support zip file for further investigation.

* [How to generate support zip file.](https://confluence.atlassian.com/display/DOC/Troubleshooting+Problems+and+Requesting+Technical+Support#TroubleshootingProblemsandRequestingTechnicalSupport-CreatingaSupportZipFileviatheConfluenceAdministrationConsole)

Regards,

Saleh


author: salehparsa
body: Hi Dave,

The symptoms that you've mentioned for **Create Button** is similar to following knowledge article:

* **'Create' button is missing in Confluence 5.0.x or 5.1.x**

**Please prepare full backup of your database prior to run any query against your database.**

However, I'd recommend you to create a [support ticket](https://support.atlassian.com/) and attach your Support zip file for further investigation.

* [How to generate support zip file.](https://confluence.atlassian.com/display/DOC/Troubleshooting+Problems+and+Requesting+Technical+Support#TroubleshootingProblemsandRequestingTechnicalSupport-CreatingaSupportZipFileviatheConfluenceAdministrationConsole)

Regards,

Saleh

comments: author: VisionsLive Jira
body: Hi Saleh,

We're using Atlassian OnDemand, so I don't think this is particularly relevant...

Cheers,

Dave


author: salehparsa
body: Hi Dave,

Sorry I haven't noticed about onDemand tag ;-) So please create a support ticket I'm sure OnDemand engineer can solve this problem.

Cheers,

Saleh


author: VisionsLive Jira
body: Thanks, I have done so already. FYI they don't seem to know the reason for the problem but are going to restart the OnDemand instance (which sounds like it may take \> 30 mins!)

Cheers,

Dave


Tags: cloud

confluence-cloud
How to handle team calendars when migrating to a new confluence instance
Asked by William Scarce:

Hi All,

<br />

Our company has 2 confluence instances (seperate) and are in the midst of migrating one to the other. We understand that the spaces are a simple xml file transfer from CFL A to CFL B. Simple as long as versioning and add-ons match up, which they do.

Our question is how should we handle the migration of our team calendars? Are they treated the same as a space? Meaning is it a simple file transport, or is there something more difficult involved?

Thanks!


Answers:
author: Nathon Fowlie
body: Wondering if anyone has found a good solution for this that doesn't involve hours of mindless point \& clicking? For particularly large instances moving the calendars one by one is not feasible, particularly where calendar ownership is important. It'd be great if there was a way to do a single export + import of all calendars in the system.


author: Ryan Goodwin
body: Hi William,

The solution here is to export the calendars to ical. Yes, this is time consuming but due to the way calendars are stored (in the bandana table in the database) there is no easy way to extract the information. The ical export is the safest, quickest way out there.

If you have tons of users with calendars, I might advertise that users are responsible for bringing over their calendars. I'm not even sure if admins can access all the calendars out there, but if that's the case, the admin would need to subscribe to a calendar, then export it. Rinse repeat.

<https://confluence.atlassian.com/display/TEAMCAL/Exporting+Team+Calendars+Content+to+Other+Calendars>

comments: author: William Scarce
body: Thanks Ryan! This worked great!


author: cagua1
body: I wish there was a good way to do this as well. Right now, it's looking like exporting from the DB and importing into the new DB is the only way.

<https://answers.atlassian.com/questions/48077>


author: Jason Smith
body: We should vote up this feature request: <https://jira.atlassian.com/browse/TEAMCAL-2423>


Tags: team-calendars-for-confluence
Access to comment on Atlassian Guides site
Asked by Dave Hergert:

How does one get access to at least comment on pages within the Atlassian Guides space?

[](https://confluence.atlassian.com/display/ATLAS/)<https://confluence.atlassian.com/display/ATLAS/>

I am logged in, but cannot comment on any articles. I can only Like things.

THanks!


Answers:
author: Ryan Goodwin
body: Not to overstate the obvious, but commenting is not enabled for users there. If you have questions, concerns, comments, the best channel would be to contact support to get in touch with the tech writers or whoever is in charge of that space.

comments: author: David Hergert _PAYX_
body: I figured as much, but articles can be liked and some of the other pages do have comments so I wasn't sure if I could request access to be able to contribute to the content.


author: Dave Hergert
body: I figured as much, but articles can be liked and some of the other pages do have comments so I wasn't sure if I could request access to be able to contribute to the content.


author: Dave Hergert
body: This just seems to keep getting more frustrating as I hit sites that we can no longer comment on... in fact I am the last commenter on this page and now I cannot.

<https://confluence.atlassian.com/display/DISC/Shared+User+Macros>
IE Only Bug - All users can add files via drag & drop
Asked by Joey McDaniel:

Hi All,

We discovered an odd bug today. IE 11 users are able to add any file to any page by simply dragging and dropping that file onto the body of the page. The page does not need to be in edit mode and the user does not need permissions to do so. This means that any user can add any file they want to any page.

This doesn't happen in Chrome and Firefox.

Have you experienced this? Do you know how to stop this from happening?

Thanks in advance for the help!


Answers:
author: salehparsa
body: Hi Joey,

I've created a bug report for this issue. However, can you please elaborate more about your Confluence version?

I'd recommend you to watch the **[bug report](https://jira.atlassian.com/browse/CONF-34163)** for further information and update. I'd also recommend you to check the [Atlassian Bug Fixing policy](https://confluence.atlassian.com/display/Support/Atlassian+Bug+Fixing+Policy) to see how Atlassian approach to the bug fixing.

Cheers,

Saleh

comments: author: Joey McDaniel
body: Thanks Saleh,

Thank you for creating the bug. We're using Confluence 5.4.4, build number 4733. I also added this info the bug.


author: salehparsa
body: Hi Joey,  

Please open (Space Tools \> Permissions OR Browse \> Space Admin) and ensure that your user don't have Add Attachment permission.  

You can refer to following documentation for more information and details:  

<br />

* [**Space Permissions.**](https://confluence.atlassian.com/display/DOC/Assigning+Space+Permissions)

<br />

<br />

Cheers,  
Saleh


Tags: confluence-administration
topics in confluence questions -- restrict ability to create them?
Asked by Puja Deverakonda:

I'd like to know whether you can restrict the ability to create topics. We'd like to create 'conversation centers' around certain knowledge areas and not have people create their own topics. How can we accomplish this?


Answers:
author: Yoni Nesher
body: also intersted..


author: Luis Ortin
body: I'm also interested!


author: Bradley Bristow-Stagg
body: I'm also interested in this ability.


Tags: questions-for-confluence
FAQ Issue - addon-fr.spectrumgroupe.confluence.plugins.faq Anonymous users don't see some FAQ's
Asked by Derek Greene:

occasionally an FAQ will display Error rendering macro 'faq-question' : null to an Anonymous user. It displays properly to a logged in user. Recreating that FAQ seems to correct the issue for a while, then another one will start showing the same error. Any ideas?


Answers:
author: Melek Jebnoun_Vectors_
body: Hey Derek  
Thanks for reporting this issue to our attention.  
We investigated the source of the problem and it is related to the feedback section when being in anonymous mode (more details can be found in this jira issue opened for this purpose - don't hesitate to create an account to access the instance)  
So the issue is fixed and we publised a patch for it. You just need to download the FAQ 1.1.1 version :)  
Please don't hesitate to give us your feedback concerning the plugin and to contact as via our Jira instance if you encounter any other problem \[1\]  
This way you can interact with us easily and follow all the updates about improvements and bugs.  
Thanks a lot  
\[1\] [](http://lab.spectrumgroupe.fr/jira/browse/BPFAQ)<http://lab.spectrumgroupe.fr/jira/browse/BPFAQ>  
Melek Jebnoun  
Spectrum Groupe


Tags: confluence-administration
multiple instances for a table of content (toc)
Asked by Marco Verschelling:

I want a table of content for a specific page to show up (and the titles being clickable to the corresponding paragraph) on another page.

I was hoping I could copy the source of the tabel of content to another page, but since the source is only

```
&lt;ac:structured-macro ac:name="toc"/&gt;
```

this is not much use on any other page than the page that contains the information.

Anyone who knows a trick to do this?

<br />

<br />


Answers:
author: Marco Verschelling
body: Well, for the time being I'll use the Exerpt-Include + additional link to original page with an instruction for the users to click on this link and not on the links that are generated by the toc.


author: Don Willis
body: I figured out a trick for you.

Wrap the Table of contents on the original page in an Excerpt Macro. Then use the Excerpt Include macro to include it on the other page. You *probably* want to check the Remove Surrounding Panel checkbox on the Excerpt Include

![](https://api.monosnap.com/image/download?id=4KDCMPDhOihDX7nfahfU5qMpt9EKFb)

comments: author: Marco Verschelling
body: Thanks, that does part of the trick. The toc now shows up on the page where I want it to be visible as well. Only the links don't work anymore. The links refer to the same page where the Excerpt Include is on.

For example:

this is the page where the original toc is on:

[/pages/page_with_content](https://pages/page_with_content)

this is the page where the Exerpt Include is on:

[/pages/page_with_exerpt_include](https://pages/page_with_content)

the links in the toc in the exerpt include refer to:

[/pages/page_with_exerpt_include#heading1](https://pages/page_with_content)

the links should refer to  

[/pages/page_with_content](https://pages/page_with_content)[#heading1](https://pages/page_with_content)

<br />


author: Don Willis
body: Oh. I thought I was so clever :(

I can't think of anything else.


Tags: table-of-contents
Export pdf
Asked by Tim Schmidt:

Hey guys,

when exporting to PDF my confluence doesn't export to A4.

It has page size 21,59 ? 27,94 cm -- not A4.

Is it possible to edit/fix this??


Answers:
author: Steffen Heller
body: Hi,

you can define the page size in the PDF export stylesheet.

```
@page {  size: 210mm 297mm;}
```


author: Tim Schmidt
body: Thanks :)


Tags: pdf-export
quick search - searching the body of the article
Asked by Toma? K.:

Can confluence be configured that quick search would also searches the document body not just the title.

For example:

Confluence holds a document with Title: Title 1 and with body: Document body 1

If I enter "body" into the quick search field no result is shown, but if I press ENTER the result page shows me the right document.  
I would like that quick search searches exactly the same way as a "normal" search.


Answers:
author: Wayne Wong
body: Hi Tomaz,

<br />

There is another similar post here [](/questions/94158/search-and-edit-bodycontent)<https://answers.atlassian.com/questions/94158/search-and-edit-bodycontent>that you can refer to.

Good luck :)

<br />

Regards,

Wayne Wong
Possibility to define default readers
Asked by Steven Trescinski:

I would like to request a feature in the Secure Content plugin. I would like to define defaults for the Readers and Editors groups so that we can use them all over our Confluence installation and only need to define exceptions.


Answers:
author: Pepe
body: That's a great idea. I've added it to our backlog and will discuss internally.


Tags: addon-com.prcpo.confluence.plugins.secure-cont

confluence-administration
"Error searching for attachments from Confluence. The server may be unavailable." when searching images to attach to an edit page
Asked by Consu:

Hello all,   
When I try to search for an existing image to add to a space (edit\>insert image\>search) I get the error message "Error searching for attachments from Confluence. The server may be unavailable. "

The main search works fine and finds the image I am looking for, so it exists in the system. Also, the error message is constant for every query.

I guess it is something wrongly configured, but what? Thanks for the help!

![](../../upfiles/insert_image_error.jpeg)


Answers:
author: Jae Klaasen
body: I got the same error message after uploading a mistakenly named file (I screwed up in Photoshop, saving a PSD file with a PNG extension).

Removing the misnamed file solved my problem.


author: Joe Clark
body: You should look in the Confluence application log for any related errors/exceptions - this will help us identify the cause of the problem (see [](https://confluence.atlassian.com/display/DOC/Working+with+Confluence+Logs)<https://confluence.atlassian.com/display/DOC/Working+with+Confluence+Logs>)
What has happened to SOAP API addUser in 5.4?
Asked by Erkki_Aalto:

We just ugraded to 5.4 and suddenly the scripts we use to create users started throwing errors:

Uncaught SoapFault exception: \[Server.userException\] No such operation 'addUser'


Answers:
author: Erkki_Aalto
body: It turned out that addUser wants an additional Boolean argument. No idea why it had worked without complaints in our production Confluence last night.


author: Erkki_Aalto
body: This is even stranger. The user creation scrips actually work in our production environment!

The errors come only from the test and development environments.


Tags: confluence-administration
Forgot my admin password
Asked by Uththira pandi:

I'm the admin of my confluence.I changed my password at last week and i now forget the password.How to reset the password? I tried with the option on confluence "reset link sent to the mail",but it doesn't receive.


Answers:
author: Ivar
body: Have you tried following this recipt?

[](https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights)<https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights>


Tags: confluence-administration

password
I need sys admin to allow me to set user permissions - confluence
Asked by John Rembold:

I'm can't set user permissions on my OnDemand confluence account - it keeps throwing a sysadmin error. But I can't access the sysadmin account...wtf...I'm paying for this...


Answers:
author: Wayne Wong
body: Hi John,

I think the best way for this is to contact OnDemand Support for this.

Thank you.

Regards,

<br />

Wayne Wong


Tags: user-management
Have many plugins in Confluence. What is the best approach to figure out the ones to keep
Asked by Nari Man:

Over the years we have accumulated over 25 plugins. Many are paid. I realy doubt if we are using all of them. What is the best method of finding out which one to keep?


Answers:
author: Christian Czaia _Decadis AG_
body: Turn them off one by one and wait until people start complaining :-)


author: Wayne Wong
body: Hi there,

In-turn of usage, I think it's the best that you ask the user which plugin is least in use or which is not longer in use.

But you can refer to the documentation here removing malfunction plugin.

[](https://confluence.atlassian.com/display/CONFKB/How+to+manually+remove+malfunctioning+add-ons)<https://confluence.atlassian.com/display/CONFKB/How+to+manually+remove+malfunctioning+add-ons>

Thank you.

Regards,

Wayne Wong


Tags: confluence-administration
confluence team calender
Asked by saravanan subramanian:

Hi All,

Is there a way I can export the events in a confluence team calender and send it to others in a email ? We have a team calender which we use it for scheduling our shifs. We want to read the events which are added per day and then send it in a seperate email so that it can be read with out connecting to confluence site on a phone.

Please let me know

Thanks

Saran


Answers:
author: Wayne Wong
body: Hi Saran

You can export it to ICS file then send it via email :)

Exporting Team Calendars Content to Google Calendar {#toc-hId-1675983970}
-------------------------------------------------------------------------

1. Open Team Calendars and click the drop-down arrow next to the name of your calendar in the right-hand column, then click '**Export to iCalendar**'.

![](https://confluence.atlassian.com/download/attachments/240913738/TeamCal-ExportMenu.png?version=1&modificationDate=1307001677490&api=v2)

2. You will be prompted to save the .ics file to your computer.  
3. Open Google Calendar, and click '**Settings** ' **\>** '**Import Calendar** ' **\>** '**Browse** '.  
4. Select the .ics file that you saved to your local computer and click '**Import** '.  
5. The information in the .ics file will be added to Google Calendars.

<https://confluence.atlassian.com/display/TEAMCAL/Exporting+Team+Calendars+Content+to+Other+Calendars>

Hope these help :)

Regards,

<br />

Wayne Wong