Suggest plugin to get average count for particular transitions of an issue
Asked by thumuluru_shreya:

I need plugin for to count the average time of a particular transition of an issue and this I need to show in Dashboard. Can anyone suggest the plugin to use. I used time in status plugin using pivot table there I am getting average count but I am able to reflect same in dashboard there is no option to view pivot table, I can get only chart. If you have any idea, Suggest any plugin or option to achieve this requirement?


Answers:
author: Valeriia_Havrylenko_SaaSJet
body: Hi [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517) ?  

Welcome to the Community!  

If I understand you correctly, you used [Time in Status](https://marketplace.atlassian.com/apps/1219732/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Suggest-plugin-to-get-average-count-for-particular-transitions_20240718). I am a product marketer of this plugin and here for you to help.   

Dashboards are available with [Time in Status](https://marketplace.atlassian.com/apps/1219732/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Suggest-plugin-to-get-average-count-for-particular-transitions_20240718). For this simply:

1. In Jira, go to **Dashboards**.

2. Create a new dashboard or select an existing one.

3. Click the **Add gadget** button on the dashboard.

4. Write **"time in status"** in the search box.

<br />

![?????? ?????? 2024-07-18 ? 11.55.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/336278i53EE5F52B89D9BD4/image-size/large?v=v2&px=999 "?????? ?????? 2024-07-18 ? 11.55.40.png")  

Than you can get the average resolution time on the dashboard by **List View.**

![?????? ?????? 2024-06-16 ? 16.00.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/330066i3973A25D8B992980/image-size/large?v=v2&px=999 "?????? ?????? 2024-06-16 ? 16.00.48.png")  

Also you can display the average resolution time on the dashboard by **Chart View.**   

![?????? ?????? 2024-06-16 ? 16.03.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/330067i4ABC4D7FC4E14E56/image-size/large?v=v2&px=999 "?????? ?????? 2024-06-16 ? 16.03.43.png")  
Here is the configuration menu, so you can configure your report precisely for your needs.  

![?????? ?????? 2024-06-16 ? 16.05.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/330068i3352F910A68C9682/image-size/large?v=v2&px=999 "?????? ?????? 2024-06-16 ? 16.05.16.png")

And with Columns, you can choose statuses that you want to calculate and unite them into Status Groups to calculate the total average time for metrics such as **Resolution Time**, Cycle Time, and Lead Time.

![?????? ?????? 2024-06-16 ? 16.13.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/330070i1B546BA3049DA8FD/image-dimensions/292x340?v=v2 "?????? ?????? 2024-06-16 ? 16.13.44.png")  

Add-on has a [**30-day** **free**](https://marketplace.atlassian.com/apps/1219732/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Suggest-plugin-to-get-average-count-for-particular-transitions_20240718) trial version and free up to 10 users.  
Hope it helps ?

comments: author: thumuluru_shreya
body: [@Valeriia_Havrylenko_SaaSJet](/t5/user/viewprofilepage/user-id/5162664) , I used time in status plugin but average time for a particular issue getting using pivot table in time in status, its not able to view the pivot table which is used by time in status dashboard view option is restricted

This time in status plugin I used for the dashboard there I am not able to get the pivot table option, I am able to get only table and graph there. This is done in dashboard

*** ** * ** ***

![Screenshot (346).png](https://community.atlassian.com/t5/image/serverpage/image-id/336280i1CABE5355BD49154/image-size/large?v=v2&px=999 "Screenshot (346).png")

The below image is for the workaround done in pivot table average time for each transition for each ticket, this I am able to view in plugin not in dashboard this option pivot table. Please guide on this [@Valeriia_Havrylenko_SaaSJet](/t5/user/viewprofilepage/user-id/5162664)

![Screenshot (349).png](https://community.atlassian.com/t5/image/serverpage/image-id/336282i23EA51E66AD9086E/image-size/large?v=v2&px=999 "Screenshot (349).png")


author: Valeriia_Havrylenko_SaaSJet
body: [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517)   

I understand your request. This feature is already in our development sheet, but the pivots are not currently displayed on the dashboard.


author: Fadoua
body: [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517)

Welcome to the Atlassian Community!

I know for sure the expected outcome you are looking for can be achieved using ScriptRunner for Jira. However It was done in Jira Server not sure about Cloud.

Please check Adaptavist Library for help by clicking [here](https://library.adaptavist.com/)

Best,

Fadoua


author: Mehmet A _Bloompeak_
body: Hi [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517)  
As an alternative, you can try [Status Time Reports](https://marketplace.atlassian.com/1221826) app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the [online demo link](http://status-time.bloompeak.io/demo), you can see it in action and try without installing the app. For further details, you can have a look at [Status Time Reports How to Videos.](https://www.youtube.com/playlist?list=PLVHoaAkoFPJnG9nLkzcxG0P00ndQgimDs)

++App Features:++

* This app has a dynamic status grouping feature so that you can generate various valuable reports as **time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).**

* You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
* Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
* You can set different duration formats.
* You can export reports in CSV file format and open them in MS Excel.
* You can also add this app as a gadget to your Jira dashboards and reach "Status Time" from Issue Detail page.
* You can enable/disable access to Status Time reports\&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely **free** solution, you can try the limited version [Status Time Reports Free](https://marketplace.atlassian.com/apps/1222051).

If you have any questions, feel free to [schedule a demo](https://bloompeak.io/schedule-a-call) with us.

Hope it helps.


author: Gizem G?k?e _OBSS_
body: Hello [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517) ,

Welcome to the community!

I can suggest [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer) ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS. **All the reporting features available on the main screen of our application are also available on our dashboard gadget.** So, when using our application, it is possible to monitor average time of a particular transition on the dashboard gadget too.

Please see the example screenshots that I've provided for you.

**Main Screen View:**

![Average status duration main screen.png](https://community.atlassian.com/t5/image/serverpage/image-id/336285iE4A30F0CB2FBDE73/image-size/large?v=v2&px=999 "Average status duration main screen.png")

**Dashboard View:**

![Dashboard view.png](https://community.atlassian.com/t5/image/serverpage/image-id/336286i924A91815056CD41/image-size/large?v=v2&px=999 "Dashboard view.png")

Visit [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer) to explore and enjoy **a 30-day free trial** to experience the full range of features.

If you wish, you can also [schedule a live demo.](https://calendar.app.google/faQYgsEekRdFxnPj7) I will provide a comprehensive overview of the application and address any inquiries you may have.

Hope it helps,

Gizem

comments: author: thumuluru_shreya
body: Hi [@Gizem G?k?e _OBSS_](/t5/user/viewprofilepage/user-id/5319899) , I tried this time piece plugin here I need for each ticket average time for a particular issue need to show for particular transitions not only for particular transitions I need total transition states whatever I selected but I am getting individual here. I need with tickets individual as well as total. Could you please help me on this [@Gizem G?k?e _OBSS_](/t5/user/viewprofilepage/user-id/5319899)   

**Need average time for each transition individually(which are selected and also total average of that transition with respect to the ticket of a particular issue**


author: Gizem G?k?e _OBSS_
body: Hello [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517) ,

You can use the Statuses menu to do this. In this menu you can add the statuses you want to see in your report. From the same menu you can also add a consolidated column and add the statuses you want under that column to get the total average. See the screenshots below.

**Main Screen Config:**

![statuses menu.png](https://community.atlassian.com/t5/image/serverpage/image-id/336294iB53F466EC35011EC/image-size/large?v=v2&px=999 "statuses menu.png")

**Gadget Config:**

![gadget statuses menu.png](https://community.atlassian.com/t5/image/serverpage/image-id/336295i4B3FF81C96C96B54/image-size/large?v=v2&px=999 "gadget statuses menu.png")

**The example output:**

![Screenshot 2024-07-18 122804.png](https://community.atlassian.com/t5/image/serverpage/image-id/336296i0D7C70CDA6D8D162/image-size/large?v=v2&px=999 "Screenshot 2024-07-18 122804.png")


author: thumuluru_shreya
body: Thank you so much [@Gizem G?k?e _OBSS_](/t5/user/viewprofilepage/user-id/5319899) , I got the total transitions sum, Here is my last question I need list of issues and average of that transitions same as total and the list of issues with respect to average I need is it possible? If its possible can you guide me on this, Hope you will reply soon. If I get this my complete requirement finishes. Thanks in Advance


author: Gizem G?k?e _OBSS_
body: [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517) from the [Report Options](https://dev.obss.com.tr/confluence/display/MD/TiS+Cloud+-+Report+Options?utm_source=app&utm_medium=mainPage) menu you can either take the average duration or the sum of the durations of the grouped issues. So in this case what must be done is you will prepare 2 separate reports (one for sum one for average).

![Report options.png](https://community.atlassian.com/t5/image/serverpage/image-id/336315iC344B76C2528540A/image-size/large?v=v2&px=999 "Report options.png")


author: thumuluru_shreya
body: [@Gizem G?k?e _OBSS_](/t5/user/viewprofilepage/user-id/5319899) I got your point but the thing is when I select average list of issues are not displaying its displaying like overall but I need like list of issues and its average in other column both should be displayed


author: Gizem G?k?e _OBSS_
body: Ok now I think I understand what you mean. [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517)

In this case let me tell you about our [Drill Down](https://dev.obss.com.tr/confluence/display/MD/TiS+Cloud+-+Drill+Down) option. I think this will meet your need.

While working with [Aggregate Report](https://dev.obss.com.tr/confluence/display/MD/TiS+Cloud+-+Report+Options)s (Average, Sum, Median, Standard Deviation), you can use the drill-down function on each report row to see the issues that made up that aggregate row. The drill-down button will become visible on each report row when you hover over the row with your mouse pointer.

![Drill down report button.png](https://community.atlassian.com/t5/image/serverpage/image-id/336316iE5C943ABE951BD52/image-size/large?v=v2&px=999 "Drill down report button.png")

Clicking the Drill Down button will open a detailed report showing the list of issues that make up that particular summary row. This option is also available for the Dashboard gadget. The screenshots are taken directly from the gadget.

![Drill down report.png](https://community.atlassian.com/t5/image/serverpage/image-id/336317iA1A4035FEC92D059/image-size/large?v=v2&px=999 "Drill down report.png")


author: thumuluru_shreya
body: [@Gizem G?k?e _OBSS_](/t5/user/viewprofilepage/user-id/5319899) , Got it, but the thing is I need separate column like average time of that ticket, Where I will get this column, If not How I will I know or other users this is the average of that particular ticket based on selecting transitions. Can you help me on this sending same screenshots before how you done so that I will finished this requirement almost , How customer know about this? Like total response time is visible right in the same way average time How we will know?


author: Gizem G?k?e _OBSS_
body: [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517) You can use the total time spend column and divide it manually to the sum of statuses if you need an average for a specific single issue. In timepiece there is no average time calculation for single issues right now.


author: thumuluru_shreya
body: [@Gizem G?k?e _OBSS_](/t5/user/viewprofilepage/user-id/5319899) Can you tell me any possibilities to get average rather than manually?


author: Gizem G?k?e _OBSS_
body: Unfortunately there is no way to calculate the average time of a single issue in Timepiece. You can only calculate averages by grouping issues with their specific issue fields.

Can you please tell me the use case behind this feature request? I would like to understand it fully so that I can perhaps offer you a different solution. [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517)


author: thumuluru_shreya
body: ![Screenshot (354).png](https://community.atlassian.com/t5/image/serverpage/image-id/336328i68218BD62B116887/image-size/large?v=v2&px=999 "Screenshot (354).png")

The above is the requirement [@Gizem G?k?e _OBSS_](/t5/user/viewprofilepage/user-id/5319899) , please check and let me know


author: Gizem G?k?e _OBSS_
body: [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517)

What you are actually asking for is not the average of a single ticket. **The average of issues linked to an issue.**In Timepiece, there is no option to group issues by issue links, due to technical difficulties caused by bi-directional issue links in Jira.

However, I can suggest a workaround. If you can put a custom field on linked records(repair ticket 1 \& 2) and print a common value to this custom field (such as the issue key of the Replacement Ticket), you can select that field as Group By field and get the average you want. In order to achieve this goal you must build your entire workflow accordingly.

Or if you just need it for a specific ticket and not for all of them you can prepare a report just for that specific ticket. You can simply use a custom JQL to list both the linked issues and the original issue itself. In the following example I've calculate the total cycle time of a particular issue, including the linked issues. But as I told you this method is only applicable if you just want to focus on a specific ticket.

Here is the JQL:

*issue in linkedIssues("GIZ-16") or issue = "GIZ-16"*

![Total Cycle Time.png](https://ci3.googleusercontent.com/meips/ADKq_NbjtNtOne80U9QGnqWLOo5oPmUy3CJ3FhGwKDRBXQzerSdv25vV-ZWz7pK2LVAMmuxDbVYEA27-doO-q2VycucffQk-zL27bF1b7LR2rosSloJ-s44XSfCnJpybVG69HoNu6T9nwaOiwzw8gUsuJTmW27Alc8W40X7Ox7EDeZZDRY4RyKMn=s0-d-e1-ft#http://community.atlassian.com/t5/image/serverpage/image-id/329655i62BB780950098C8B/image-size/large?v=v2&px=999 "Total Cycle Time.png")


Tags: cloud

jira-cloud