youngmon/atlassian-qna huggingface dataset:
Jira is down - Cannot load pages
Asked by Cihan ??kr?kc?:

Cannot load pages for almost 30 minutes. Is there any problem?


Answers:
author: Sven
body: Same here (Germany), Jira Software, JSM... down or slooow


author: fvelcker
body: Same here (UK), it is slow or not all components load or search doesn't work ...


author: Michael Wohlgemuth _Wolge_
body: Hello!

There seems to be no major problem (for jira). You can check the cloud status of all products on this page: <https://status.atlassian.com/>

regards

comments: author: Cihan ??kr?kc?
body: I checked the status page but it doesn't mean anything to me if my pages are not loading during the working hours and blocking my work.

Now it's working but it'd been down almost 4 hours.

You can see other responses that it wasn't working in different countries as well.


author: Michael Wohlgemuth _Wolge_
body: I didn't mean to imply there was no problem for you (or others). I just referred to the status page which was not displaying an outage.


Tags: cloud

jira-cloud
Merge 2 corporate Jira accounts
Asked by Nathan Veitch:

Hi,

I need to find out if it is possible to merge 2 corporate Jira platforms? We have acquired a company that is also using Jira and I need to find out how I can merge our new company into our Jira space.


Answers:
author: Neil Fletcher
body: hi [@Nathan Veitch](/t5/user/viewprofilepage/user-id/4799093)   

Not sure about merging but it's possible to copy from one to another. It requires org admin permissions in both environments  

Some details here:  
[Copy data from one instance of a cloud product to another \| Atlassian Support](https://support.atlassian.com/organization-administration/docs/copy-product-data/)

It will copy e-v-e-r-y-t-h-i-n-g... labels, statuses, workflows, custom fields etc.  
So it could result in having 2x 'DONE' statuses

comments: author: Nathan Veitch
body: Hi Neil,

Thank you.

I take it from the "e-v-e-r-y-t-h-i-n-g" you are talking from experience lol. I have had those moments and thank you so much for the heads-up.


author: Neil Fletcher
body: yes... from experience. It was quite annoying but to be fair, the copy function did work very well


author: Jack Brickey
body: Hi [@Nathan Veitch](/t5/user/viewprofilepage/user-id/4799093) , you might want to have a look at this documentation [merge-multiple-jira-cloud-sites](https://confluence.atlassian.com/jirakb/merge-multiple-jira-cloud-sites-779160767.html)

there are also third-party options in the Marketplace available in the marketplace that you might want to consider.

comments: author: Nathan Veitch
body: Hi Jack,

Thank you for this.


Tags: cloud

jira-cloud
we have received notification on checklist , that checklists with enterprise edition can be used un
Asked by SUVARNA Dixit:

We have received notification on "checklist" control that, checklists with enterprise edition can be used until October 30, 2024. So, wanted to confirm if this feature will be disabled once we delete INACTIVE projects. Also, for the projects that are still ACTIVE, need your guidance on how we move forward with the "Checklist" control.

Do we need to raise a separate ticket for same or is there any other way to keep "checklist" control working for ACTIVE projects.

Also, once we ARCHIVE any project, the related checklist items also get ARCHIVED, or we need to handle it separately.


Answers:
author: Wojciech Wardaszko _HeroCoders_
body: Hi [@SUVARNA Dixit](/t5/user/viewprofilepage/user-id/5452684)

Can you share which Checklist app you use in your Jira instance? Checklists are not natively supported by Jira (only checkbox type of fields), and the answer to your question depends on what app is in use.

Cheers,  
Wojciech

comments: author: SUVARNA Dixit
body: [Checklist for Jira Free Item Limit (herocoders.com)](https://www.herocoders.com/blog/limit-items-checklist-jira-free)

Limits for Checklist Items are coming {#toc-hId--327483156}
-----------------------------------------------------------

As of October 1, 2024, we're enabling a limit of 10,000 checklist items per Jira instance for Checklist for Jira \| Free. Your current item count of 30,103, which is calculated daily, **exceeds this limit** . To avoid being blocked from creating new checklist items, please remove some items or upgrade to [Checklist for Jira \| Pro](https://marketplace.atlassian.com/apps/1213231/checklist-for-jira-pro?hosting=cloud&tab=overview) or [Checklist for Jira \| Enterprise](https://marketplace.atlassian.com/apps/1211562/checklist-for-jira-enterprise?hosting=cloud&tab=overview). Thanks for using our Checklist app!  
[Read more](https://www.herocoders.com/blog/limit-items-checklist-jira-free)


Tags: cloud

jira-cloud
Help me with assigning multiple assignees
Asked by Ganesh R:

![Screenshot 2024-09-18 163639.png](/t5/image/serverpage/image-id/347929iD97F62AA53A494D9/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 163639.png")![Screenshot 2024-09-18 163615.png](/t5/image/serverpage/image-id/347930i0B3CE5EF24B67BBF/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 163615.png")Hello All,

I am stuck with an issues and would need some suggestions.

I am currently managing 3 different boards (company-managed).

1. Main Development Board (Scrum)  
2. Backend Board (Scrum)  
3. Frontend Board (Scrum)  
4. Testing Board (Kanban)  

All these boards are linked to each other, main board is for adding tasks into backlog and then assigning tasks to concerned teams.  

I have configured the boards in such a way that when the issues are moved to "DEVELOPED" card on the programmers boards they appear on "TO DO" in the testing board.  

Now, when the issues are on developers board it is assigned to one person and then when the issue is moved to testers board, the tester wants to assign the task to a person from testing team. Is it possible to have multiple assignees?  

If not, please let me know how to make an arrangement for this or suggest a flow for me. When I tried to change assignees once the issues are moved to tester board then in the report section I don't see programmers task as the entire issue is in the tester's name.


Answers:
author: Jakub Koc
body: Hi Garnesh,

I don't think I will be able to give you solution out of the box with this one, but maybe an idea how to work with it.

As you already noticed you can't assign multiple people to one issue which casues problems with tracking other teams work on the issue, solution for that may be configuring an Epic with tasks connected to it (or adding subtasks to currently existing issues), such subtasks would appear on team board and you could review everything via linked issues on the main board. If there is a need for multiple people work on one subtask, you can let them create another subtask themselves for better tracking of their work.

Hope that helps somehow, but I'm open for discussion if you have more questions:)

comments: author: Ganesh R
body: Hi [@Jakub Koc](/t5/user/viewprofilepage/user-id/5446949) Thanks for your suggestion. But I want the programmer and the tester to be in sync. So I have done this.


author: Jakub Koc
body: You can change the assignee while progression on the ticket but you can't separate their work in time tracking or have them both assigned to single ticket.

That's why I suggested adding subtask as that would allow you to track their work time separately. That is something they have to put it manually maybe creating 2 or 3 custom fields (in which they would input time spent on the issue) would make it clearer for you if you look for that on issue.

I'm not sure if in the raport you could collect all the data that way but It's worth a try.


Tags: assignee

cloud

configuration

jira-cloud

kanban

link

new

new-to-jira

new-to-jsm

scrum
Not being able to delete attachments
Asked by Ashkan Arshad:

I can't seem to delete attachments on my JIRA (which assigned to me) that I have uploaded myself. I can upload but can't delete


Answers:
author: pinky_reddy
body: Hi [@Ashkan Arshad](/t5/user/viewprofilepage/user-id/5595389)

Welcome to the Atlassian Community

Delete Attachments is a separate permission is permission Scheme.

Please check if you have delete Attachment permission for the project where you are trying this operation.


author: Jakub Koc
body: Hi Ashkan,

Check with your administrator (or yourself if you are one) if the role you have in the project has permission 'Delete own attachment' in the Project Settings \> Permissions


Tags: cloud

jira-cloud
Where to get the QR code for Jira to add it to google authenticator
Asked by Juliia Bogdanovych:

I lost my phone and now need to restore Jira 2fa in google authenticator at a new phone.

How can I add Jira to GA? Where can I get the QR code to add it?

FYI - I can't disable 2FA in my account, there is no button for that.


Answers:
author: Juliia Bogdanovych
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

I have 10 recovery keys, yes. But they are for one time login and for a continious use I need to add Jira to google authenticator.


author: Trudy Claspill
body: Hello [@Juliia Bogdanovych](/t5/user/viewprofilepage/user-id/5595378)

Welcome to the Atlassian community.

Did you create a recovery code when you set up MFA, as per this document on MFA setup?

<https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/>

If you don't have a recovery code, that same document offers two resources:
> If you've lost your recovery key, see our [Login issues related to two-step verification](https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/) or contact [Atlassian support](https://support.atlassian.com/) to get back into your account.

comments: author: Trudy Claspill
body: I have not walked through the process, but looking at the above document I believe that you need to log in with one of the Recovery Keys.

<https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Recover-your-account>

Based on my experience with enabling MFA for Okta using an Authenticator app on a phone, I believe you will then need to [disable MFA](https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Disable-two-step-verification) on your account, and then [re-enable MFA](https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Enable-two-step-verification) on your account. As part of the re-enablement execute the steps for [Use an authentication app on your smartphone](https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Use-an-authentication-app-on-your-smartphone) and I expect that will give you a new QR code that you can scan with your new phone.


Tags: jira-unknown-hosting-type

unknown-hosting-type
When I associate the project with a new Workflow Scheme, all the issues disappeared from the backlog
Asked by Chike Okafor:

The default workflow for all issues was To-Do -----\> In Progress ----\> Done

Then I made bespoke workflow for all the issue types in the project. Here is an example

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/347926i4C4F6ECB8A3754D7/image-size/large?v=v2&px=999 "Capture.PNG")

When I tried to associate it to the project, and I mapped the current status of all issues (To Do) to Open, when I went back to the Backlog - all the issues were gone.

What could be the cause of this and how can I resolve it?


Answers:
author: Tansu Akdeniz
body: Hi [@Chike Okafor](/t5/user/viewprofilepage/user-id/5523546)

Please go to your board settings -\> column section.

You can configure the mappings there.

[Configure columns](https://support.atlassian.com/jira-software-cloud/docs/configure-columns/)

comments: author: Chike Okafor
body: Thank you so much for this. I have finally resolved it.

Huge relief


author: Dick
body: Luckily for you, a board is just a pair of glasses to look at project(s) that hold the issues.

You have to adjust your pair of glasses (meaning you have to configure the board correctly).

Normally status "Open" is used for the backlog. In Kanban boards, configuration demands you to drag the open status in the backlog zone (columns tab in board configuration). If there is no status there, your issues appear to be missing.

comments: author: Chike Okafor
body: I have resolved it now. Thanks so much


Tags: cloud

jira-cloud
I'm not receiving verification emails from Atlassian so I can not change my login method
Asked by Marjan:

Hi,

Apparently I used to log in via Slack but I haven't used Slack for a long time.

So to change the login method this verification is required. But I do NOT receive any mail!

I checked all folders including Junk.

Could someone from the Atlassian support please check if my email is added to the Suppression list. Or is there any other issue which is preventing the verification code from reaching my mailbox?


Answers:
author: Rohith Prasad
body: Hey Marjan,

I apologise for the inconvenience caused. You can create a support ticket at support.atlassian.com and one of our engineers will assist you with verifying if the email address has ended in the Suppression list.

Cheers!


Tags: cloud

jira-cloud
Integration of Jira and Azure storage
Asked by Penta Naveen:

Hi,  
We have a requirement that, we need to integrate Jira \& Confluence with Azure Storage and Whenever a ticket got created or updated in Jira that ticket data should be stored in Azure Storage and also whenever a Space or page created or updated that should be stored in Azure Storage.

Requesting you to please provide a possible way.

Thanks,  
Naveen Penta


Answers:
author: Florian Bonniec
body: Hi [@Penta Naveen](/t5/user/viewprofilepage/user-id/5541632)

The recommended way is to deploy your infrastructure in Azure using Kubernetes.

Atlassian provide a [kb](https://confluence.atlassian.com/enterprise/running-data-center-products-on-a-kubernetes-cluster-1071820902.html) about that.

Regards

comments: author: Penta Naveen
body: Hi Florian,

Thanks for quick reply, we dont want to run our server in Kubernets, we just want to get the Jira incident tickets to be shared to Azure storage only.

We need any API integration documentation.

Thanks,

Naveen Penta


author: Florian Bonniec
body: If you want to have jira data hosted in Azure storage you need to have the JIRA Home and the database on Azure no ?


Tags: data-center

jira-data-center
Can we make a custom Bug management page
Asked by Atul_Khanduri:

Hi Guys,

I was making a new bug managing project. Can we make a custom page for our bug management and if so, then how?


Answers:
author: Tansu Akdeniz
body: Hi [@Atul_Khanduri](/t5/user/viewprofilepage/user-id/5595303)

Welcome to the community.

What do you mean by custom page? Could you please clarify?

comments: author: Atul_Khanduri
body: Hi [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390)

Page like where I can create my own fields and could design it according to my requirement. I have attached the snapshot below for the reference.![Screenshot 2024-09-18 154654.png](https://community.atlassian.com/t5/image/serverpage/image-id/347924iE3EEBE826EE42A02/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 154654.png")


author: Tansu Akdeniz
body: If it is a team-managed project, [Customize an issue's fields in team-managed projects](https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/).

If company-managed project, you have to create custom fields and then add them to relevant screens. [Configure issue custom fields](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-custom-fields/) Before you do that I recommend taking a look at this admin guide: [Administer Jira Cloud products](https://support.atlassian.com/jira-cloud-administration/resources/)


Tags: cloud

jira-cloud
Can we disable floating comment text field?
Asked by Michel Topuzoglu:

Hello,

We noticed today that the comment text field when viewing an issue is now floating and attached to the bottom of the screen.

Some of our users aren't fond of that change, is there a setting available to users or to admins to revert to the previous behavior of the comment text field?

Thank you!


Answers:
author: Tansu Akdeniz
body: Hi [@Michel Topuzoglu](/t5/user/viewprofilepage/user-id/5423712)

Welcome to the community.

For server, there is an open ticket awaits on Atlassian: [Allow User to Enable/Disable Sticky Comment on Client Side](https://jira.atlassian.com/browse/JSWSERVER-25932) and this is the workaround:
> Go to https://\<your domain\>/secure/admin/SiteDarkFeatures!default.jspa and enter "com.atlassian.jira.commentStickyFooter.disabled" to the text box and click "Add".

For cloud, I don't think there is a solution. You can contact Atlassian support via <http://support.atlassian.com>.

comments: author: Bill Sheboy
body: Hi [@Michel Topuzoglu](/t5/user/viewprofilepage/user-id/5423712) -- Welcome to the Atlassian Community!

Yes, and...

There have been several community posts in the last few months to remove (or allow disable) of this new feature as it was being experimented upon customers. The suggestions were to contact the support team to disable the experiment for your site.

As it appears to now be generally released that may no longer be possible. Here are a couple of suggestions to make the behavior configurable for Jira Cloud:

<https://jira.atlassian.com/browse/JRACLOUD-84449>  
<https://jira.atlassian.com/browse/JRACLOUD-84439>

Kind regards,  
Bill


Tags: cloud

jira-cloud
Is there any possibility of creation master board and sub-boards in jira for projects
Asked by Venkata Subbarao Harish Nimasakavi:

We are currently running sprint with 10 to 12 user stories for 10 days. These user stories are written for different clients. I wanted to prepare a board which will have all the clients separately and all the user stories will go to respective client. Is it possible to create a master board and then sub-boards by client.


Answers:
author: Dick
body: Hi Venkata,

You would need a way to designate tickets to a certain client, then make sub-boards using filtering per client.

You can use the component field to hold the client name, then make the sub-boards filtered by component = xyz

Also you can have a master board where you use quickfilters to repeatedly preselect a specific client and so discuss all items sequentially with the team


Tags: cloud

jira-cloud
How to cc someone on JIRA?
Asked by Lea S:

I can only select 1 assignee when assigning a JIRA ticket. However, I'd also like to be able to cc the manager of said assignee. Currently, what I do is select the assignee, then in the "activity" section, i type "cc: @\[person i want to cc\]" so that they can get a notification too.

Is there any way to automate this? Whereby when we assign it to an assignee, their manager would automatically be cc-ed too?


Answers:
author: Shreeja J
body: Hello [@Lea S](/t5/user/viewprofilepage/user-id/4340754)

Thank you for your question. Currently, Jira only allows assigning a single user to a ticket. However, automating the process of notifying the manager is possible. You can set up an automation rule that triggers when an issue is assigned to a specific user, and the rule will automatically notify their manager.

I can help you set this up if needed.

Thanks,  
Shreeja J

comments: author: Lea S
body: Ah, that's great. Is there a guide to this that I can share to our JIRA support rep?


author: Shreeja J
body: Hello [@Lea S](/t5/user/viewprofilepage/user-id/4340754)

You can share the following steps with your Jira support rep to set up the automation:

1. Go to **Project Settings** \> **Automation**.
2. Click **Create Rule**.
3. Select **Issue Assigned** as the trigger.
4. (Optional) Add a condition to target specific assignees if needed.
5. Add the action **Send Email** and set it up to notify the manager using smart values or the manager's email.
6. Save and test the rule.

Thanks,  
Shreeja J


author: Lea S
body: Thank you so much for this help, Shreeja.


Tags: cloud

jira-cloud
Custom Fileds
Asked by Atul_Khanduri:

Hi Team,  

I was making a JIRA Bug management project, and I wanted to add a custom field like **Description fields** or **Context fields** under which I can make other fields. Could you please guide me how to do so?  

<br />

![Screenshot 2024-09-18 145409.png](/t5/image/serverpage/image-id/347917i813E264BD5A844A6/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 145409.png")


Answers:
author: pinky_reddy
body: Hi [@Atul_Khanduri](/t5/user/viewprofilepage/user-id/5595303)

Welcome to the Atlassian Community

It is the jira layout view and it's not possible to add new one like the Description/Context fields but you can try adding Tabs on your Screen which can help you categorize related field under one tab.

Here is the documentation on how the layout view work <https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-issue-view/>

Let me know if this helped

comments: author: Atul_Khanduri
body: Thanks. Actually, currently we have to maintain so much data for a bug or work request. I have attached screenshot of the fields. Can you suggest how we can manage this ![Screenshot 2024-09-18 152926.png](https://community.atlassian.com/t5/image/serverpage/image-id/347920i97F6FAE6C836B313/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 152926.png")


author: pinky_reddy
body: Is your project Team-Managed?

If so we can't add tabs.

But for the data you can create custom fields from the 'Create A Field' option available on the right hand side of your screen.

This reference document gives you more info

<https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/>

If you want to organize them based on Tabs I would suggest you to go with Company Managed project and screens can be configured as per your needs by the Jira administrator of your org.


Tags: cloud

jira-cloud

jira-software
Jira automation fail- Copy a field from destination to a linked issue
Asked by Apurva Rathi:

Jira automation fail - I want to copy a custom field to any linked ticket from destination ticket. This should happen only when the destination's field exists or is not empty. I have used a JQL query to check the same, but it is giving an error.

![Screenshot 2024-04-02 180601.png](/t5/image/serverpage/image-id/315752i853B7756C2966E6B/image-dimensions/266x245?v=v2 "Screenshot 2024-04-02 180601.png")


Answers:
author: Marcus Jones
body: Hi Apurva and welcome to the community! I believe you will just need to add some branching for the related issues. So for example, when an issue is linked, we want to take action on the linked issues so we'll use a branch and set the "Type of related issues" to linked issues. We can then run some Issue Fields Conditions to check whether or not your custom fields are EMPTY or not.

So it might look something like this:

![RelatedIssuesBranching_Example_Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/315764iC4085C7FB210EA1D/image-size/large?v=v2&px=999 "RelatedIssuesBranching_Example_Jira.png")Let me know if I didn't understand what you're after here and hope this helps!


Tags: cloud

jira-work-management-cloud