Attached Files, seems removed after some days
Asked by Thodoris Lakiotis:

Hello Jira Community.

I would like to place a question about a weird matter.

Last days, i have created some Issues, and attached some files.  
After a couple of days, i view the previously created issue and i realize that The attached files (PDFs) are missing.

Any possible cause?

Anyone with the same behavior?


Answers:
author: John Funk
body: Hi Thodoris,

Is the Attachment field still on the screen? Sometimes that field gets moved off somehow.

Also, can you see attachments on other issues on other projects? So is this just a problem with this one issue? Or you can't see attachments on any issue?

comments: author: Thodoris Lakiotis
body: Hi John

Your have a point here..  

The attachment(s) field is missing..

While on other (random) issue the attachement(s) field is still there


author: John Funk
body: Add that field back on and see if it fixes the problem for you.


author: Thodoris Lakiotis
body: ![Screenshot from 2021-09-17 16-32-24.png](https://community.atlassian.com/t5/image/serverpage/image-id/160800iB3708FE7D84BC722/image-size/large?v=v2&px=999 "Screenshot from 2021-09-17 16-32-24.png")

As far as i can see, there is no deletion in the attachemnts


author: John Funk
body: After you added the attachments field back to the screen, you are still getting the error?


author: Thodoris Lakiotis
body: Hello

To save some troubleshooting time, i proceed with re-uploading the files.

![Screenshot from 2021-09-17 17-15-14.png](https://community.atlassian.com/t5/image/serverpage/image-id/160804i51967BA0D9BF8E9F/image-size/large?v=v2&px=999 "Screenshot from 2021-09-17 17-15-14.png")

Now you can see that the Attachements filed appeared in right position, and also the files appeared in the Description field.

We will see in time how this will go.  
I ll post here if anything come up


author: John Funk
body: Great! If it is working then, can you click on the Accept Answer button above so we can close this one out? Thanks!


author: Thodoris Lakiotis
body: Hello John

It seems that you missed the point here..  
It is not resolved!

The issue wasn't the uploading or the appearance of the attachment files field

The issue is that after a couple of days, the attachment field is missing without further notice.

anyways

thanks for your time, I will keep an eye on this and repost if anything come up


author: John Funk
body: It just about has to be that someone on your team removed the field from the screen - whether they own up to it or not is another story. And unfortunately, there is no log that records that. :-(

But at least you know what to look for in the future if it happens again.


author: Alex Koxaras _Relational_
body: Hi [@Thodoris Lakiotis](/t5/user/viewprofilepage/user-id/2855909)

Did you check the history of the issue to see who deleted the attachments? That would be a good starting point. Usually files don't get deleted by themselves and there is a permission to delete attachements.

![add-delete.png](https://community.atlassian.com/t5/image/serverpage/image-id/160746iCCFBA8AC5E3E6080/image-dimensions/356x158?v=v2 "add-delete.png")

comments: author: Thodoris Lakiotis
body: Hello Alex and Thanks for this promt responce

No one deleted anything.

The system seems to try load the files, but seems as it cannot find them.

![Screenshot from 2021-09-17 13-35-04.png](https://community.atlassian.com/t5/image/serverpage/image-id/160747i188CAF512BBEA2D6/image-size/large?v=v2&px=999 "Screenshot from 2021-09-17 13-35-04.png")

This was noticed a couple of says before, and i have re-upload them to the Jira.  

Yesterday as far as i can recall from my memory everything were there....  
T

Today.... is another day...


author: Alex Koxaras _Relational_
body: To me this looks like a glitch. That atlassian's server tries to load the files, but due to technical reasons it can't. Did you try to clear your cache and load the page again? Or try with a different browser or a private window?


author: Thodoris Lakiotis
body: I try with different browser, but same behavior.  

I will try later, in case of any tech issue from atlassian side..  

But, to tell you the truth, 2 days ago same issue...  

Today same...  


author: Alex Koxaras _Relational_
body: Then if you are on a standard (and above plan) I would suggest to contact [Atlassian's support](https://support.atlassian.com) and let them look at it, by giving them access to your instance.


author: Alex Koxaras _Relational_
body: [@Thodoris Lakiotis](/t5/user/viewprofilepage/user-id/2855909) does this happen to you only, or to others as well? And are the others on the same network as you, or other?


author: Thodoris Lakiotis
body: I haven't heard anything from my colleagues..  

Now i have done with another PC, another account, to see if after a couple of days the problem still persists (to check if my account is the issue..)

I try also to raise a ticket, but the page always fails..