youngmon/atlassian-qna huggingface dataset:
State what all can be done at My Atlassian site.
Asked by vivuu:

We have an PROD atlassian accounts for Applications - JIRA, CONFLUENCE, CROWD BITBUCKET, But the previous team who manged these applications lost their atlassian account details.

So inorder to get these details for our team, we may need to submit the following clarification to the management. Can you please help us with detailed information on each points.

1) State what all can be done at My Atlassian site. What is the use of having an atlassian account ? How it can be used ? What are the options available in Atlassian and can be used in PROD environment management.

2) How to add a new member\\team to Atlassian account if they rolled out ? Please explain the steps


Answers:
author: Nic Brough -Adaptavist-
body: 1. An Atlassian account gives you access to Atlassian systems - i.e. their documentation, support, the maintenance of licence information and payments, and you can use them for logging into Atlassian Cloud systems.

2. Go to an Atlassian system, select "create account" when asked to log in.

comments: author: vivuu
body: Thanks for the quick reply.

But we may need more clarity on each steps as we need to show this to respective people to get it done for us.

We hope to access Atlassian documents and product informations, we dont need any atlassian account


author: Nic Brough -Adaptavist-
body: I can't tell you more than this because there's so much you could do. You don't need an Atlassian account for documentation and information.

Other than that, all I can really do is tell you to use it when you need it.
How do I insert part of a webpage?
Asked by Liz Canham:

Hi Community,

Say I'd like to include just the trending content from a webpage, such as the Atlassian community web page (<https://community.atlassian.com/t5/Confluence/ct-p/confluence>). What is the best way to do this?

So far I have used the iframe macro to insert the webpage itself, but would it be better to use the HTML macro instead with \<iframe src="..."\>\</iframe\>?

The exact section on the webpage that I'd like to include is specified by a div. My HTML knowledge is greatly lacking and, despite some searching, I can't work out how to specify that's the part that I want to show in the iframe.

Can anyone point me in the right direction please?

Thanks everyone for your help.


Answers:
author: Vero Rivas
body: Hi [@Liz Canham](/t5/user/viewprofilepage/user-id/588045)

Look at this posts, maybe can help you

<https://confluence.atlassian.com/confkb/how-to-put-an-iframe-into-confluence-598837531.html>

<https://support.atlassian.com/confluence-cloud/docs/insert-links-and-anchors/>

Cheers
Pagination does not work in Page Properties Report with Page Layout used
Asked by Dmitry Ree:

It works ok without Page Layout, however, when I apply Two column selection with right side-bar, it does not work


Answers:
author: AnnWorley
body: Hi Dmitry,

I understand pagination does not work as expected when you use the page properties report macro on a page with multiple sections.

I tested the page properties report on Confluence Cloud and Confluence server 6.5 and was able to see the pagination after formatting with the two column section with right sidebar. Please let me know what version you are seeing the issue on.

The pagination only starts after the Number of Items to Display is reached. Is it possible that adding a section on your page allows more items to be displayed so the pagination is not triggered?

Thanks,

Ann

comments: author: Dmitry Ree
body: Ann, we use confluence server 6.2.3, the pagination is displayed however I am not able to switch pages.


author: AnnWorley
body: I tested on Confluence 6.2.3 and the pages did change when I clicked the pagination links. Here are some screen shots in case I am setting it up differently from the way yours is:

![Screen Shot 2017-11-22 at 3.37.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/9900iB2BFCABC31F9AA7E/image-dimensions/792x164?v=v2 "Screen Shot 2017-11-22 at 3.37.43 PM.png")

![Screen Shot 2017-11-22 at 3.38.08 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/9901iEB49545B10742F7D/image-dimensions/435x361?v=v2 "Screen Shot 2017-11-22 at 3.38.08 PM.png")

![Screen Shot 2017-11-22 at 3.38.26 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/9902iA3FD120E3112F72B/image-dimensions/419x367?v=v2 "Screen Shot 2017-11-22 at 3.38.26 PM.png")

Because it works on my test instance I tend to think it is not a bug. So we have to look for other causes. Please let me know:

* Is there any customization at the global or space level?
* Does the pagination work if you try a different browser?
* If you have a test instance, is the same issue experienced there?
* If you do experience the pagination issue on your test instance, is it possible to try [plugin safe mode](https://confluence.atlassian.com/upm/disabling-and-enabling-add-ons-273875716.html#Disablingandenablingadd-ons-Disablingorenablingalladd-ons(usingSafeMode)) in the test instance to see if a plugin is interfering?


author: Dmitry Ree
body: Ann, I didn't forget about this and will follow up on your question.


Tags: page-property
Unable to access Confluence
Asked by Itay Garmy:

I am trying to access Confluence. I forgot my user name and password and when I click 'Forgot your password?' it states the following:

'Sorry, you can't retrieve your password as no email service has been configured for Confluence. Please contact your administrators for assistance.'

I am the administrator and I have no clue how I should retrieve my login details. I tried to reinstall Confluence but this did not fix the problem.


Answers:
author: Thomas Schlegel
body: Hi Itay,

I hope, the information on this page may help you:

<https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html>


Tags: login
Upgrade 5.9.5 to 5.10.8 on test runs into an error
Asked by Arno van Hemert:

As a preparation to upgrade my confluence production environment from 5.9.5 to 5.10.8 i'm running into an error:  
Upgrade failed. Please consult the system logs for details. You will need to fix these problems, restore your database and confluence home directory to the pre upgrade state. Then retry the upgrade.

In Confluence log I find the following error:  
ncategorized SQLException for SQL \[\]; SQL state \[S0002\]; error code \[208\]; Invalid object name 'scheduler_clustered_jobs'.; nested exception is java.sql.SQLException: Invalid object name 'scheduler_clustered_jobs'.

Looking into database both in test as in production I'm missig an table named scheduler_clustered_jobs  
What to do now?


Answers:
author: Arno van Hemert
body: How can I check schema names in confluence.cfg.xml? In SQL Server schema name both in test and prod are dbo, but I cannot verify this in configfile. There it is both like:

property name="hibernate.connection.driver_class"\>net.sourceforge.jtds.jdbc.Driver\</property\>

\<property name="hibernate.connection.isolation"\>2\</property\>

\<property name="hibernate.connection.password"\>\</property\>

\<property name="hibernate.connection.url"\>jdbc:jtds:sqlserver://localhost:1433/Confluence\</property\>

\<property name="hibernate.connection.username"\>Confluence\</property\>

comments: author: Shannon S
body: Arno,

The article actually mentions that it's in conf/server.xml but I'm not able to see there what needs to be modified.

In my search, I discovered you already created a support ticket. I will take that ticket for now, and I ask that you send a copy of your support zip there so I can see your full logs to get a better idea of the problem.

Thank you for your help!

Kind regards,

Shannon


author: Shannon S
body: Arno,

Can you let us know the version of SQL you are running, and also make sure that your [schema names are consistent](https://confluence.atlassian.com/confkb/java-sql-sqlexception-invalid-object-name-userbase-when-integrating-with-jira-for-user-management-230819436.html)?

Thank you!

Kind regards,

Shannon

comments: author: Arno van Hemert
body: Hi Shanon, the SQL version in test is 2014. However in production this is stil 2008. As we're running out of support with our Confluence version end this week, we want to first upgrade Confluence to the next step Confluence and migrate Confluence to a new Windows server version and SQL version after that


author: Shannon S
body: Arno,

Thank you for confirming. When you have a chance, please let me know what the results of your schema tests were.

Kind regards,

Shannon
Editor didn't load it says--The connection timed out. If it happens again, speak to your Confluence
Asked by Kirsten Lemana:

![Error.PNG](/t5/image/serverpage/image-id/9714iF3328CF19592DD0D/image-size/large?v=v2&px=999 "Error.PNG")


Answers:
author: Jeremy M
body: Dear Kirsten,

Strange behavior indeed.. you should check this page; <https://confluence.atlassian.com/confkb/editor-does-not-work-properly-315326472.html>

It could be due to;

* Interference from a third-party plugin
* **Confluence JIRA Plugin** is disabled
* Customisations

There are quite some good ways to hopefully resolve your problem on there.

Friendly Regards,

Jeremy Mooiman
no response from my confluence server
Asked by Clement Wong:

Dear Support Team,

I encounter a strange error while login confluence. This morning , I tried to use SSO add-on, and typed in the license key at the confluence setting page. After that, I logout confluence. Then I cannot login confluence again, no response, I can see a blank webpage not login form ...

Here is my screen capture. How can I remove this add-on and login normal as before?

![confluence error.png](/t5/image/serverpage/image-id/9704iD7FDEF74ABC02E06/image-size/large?v=v2&px=999 "confluence error.png")


Answers:
author: Boris Berenberg - Atlas Authority
body: Take a look at <https://confluence.atlassian.com/confkb/how-to-manually-remove-malfunctioning-add-ons-113705118.html>
sdk installation file currepted error
Asked by Saravana Kumar:

i am using window 7 32 bit system after download sdk while installing it showing file currepted msg every time. thanks in advance. ![sdk ins.png](/t5/image/serverpage/image-id/9677i7FB687FF336970E4/image-size/large?v=v2&px=999 "sdk ins.png")


Answers:
author: Nic Brough -Adaptavist-
body: Have you tried a new download?

comments: author: Saravana Kumar
body: Yes I tried but still I am facing same issue


author: Nic Brough -Adaptavist-
body: And you've downloaded a 32 bit SDK?


author: Saravana Kumar
body: I have downloaded from developer.atlassian.com, I don't know it's 32 bit or 64bit


author: Nic Brough -Adaptavist-
body: Ok, that's fine, it should be the same.Do you have Oracle Java 1.8 installed on this machine? Also, could a virus scanner be blocking?If it's not those, then all I can do is point at your download - I can download 6.3.2 and load it on to Windows 8 (I don't have a 7 to hand), which implies the download is fine, but your network is losing it.
Confluence on Windows Server creates a huge repository of daily zip files. Can this be controlled?
Asked by Myron L. Cramer:

In Windows Server Confluence is automatically creating a folder of hundreds of GB with daily zip files at the path:

C:\\Program Files\\Atlassian\\Application Data\\Confluence\\backups

Can these be configured to go to a separate drive so they don't keep filling up my boot volume? Do I need to keep all of these backups, or can I delete the older files? How can I reprogram this backup process.

I am already creating daily backups of my SQL databases in Microsoft SQL Server Management Studio.


Answers:
author: Nic Brough -Adaptavist-
body: Have a read through of <https://confluence.atlassian.com/doc/configuring-backups-138348.html>

comments: author: Myron L. Cramer
body: Perfect! Thank you. This is exactly what I was looking for but couldn't find.

Much appreciated.


author: Myron L. Cramer
body: Is it OK to delete the older backups, assuming that each one is complete, and not incremental. I don't need a roll-back capability, just a restore to the latest version.


author: Nic Brough -Adaptavist-
body: Yes, all the zip files are complete backups, so you only need one.

My paranoid mistrust of computers doing a perfect backup every time makes me instinctively keep the last 3 or 5 so I've got something just in case there is a glitch with the export, but yes, you should be absolutely fine with just the one.


author: Myron L. Cramer
body: Thank you. This answers my question.
Hello world example(macro) does not appear in the editor
Asked by Ludvig Hede:

After a little struggle with this [getting started tutorial](https://developer.atlassian.com/cloud/confluence/getting-started/) I finally got the expected result when I did the npm start step. I can see my add on in user installed add-ons but i does not appear anything when I type **{hello** in the text editor.

Please help me! What can I have done wrong?


Answers:
author: David Yee
body: I had the same problem and had to run **npm start** a second time before the maco appeared on my instance.


author: AnnWorley
body: Hi Ludvig,

I understand the **npm start** worked as expected but you don't see the macro when you type **{hello**in the editor in Confluence.

Please let me know whether your Hello World macro shows in the list if you click Open Macro Browser.

Also, please verify that after the npm start, you see this line:

```
Registered with host at https://<your-cloud-dev-site>.net/wiki
```

I look forward to hearing what you find.

Thanks,

Ann


Tags: app

confluence-cloud

connect
Open links in new tab or window
Asked by Kevin Kohut:

This is a specific question, but it exposes a serious flaw in the Atalassian's approach to cloud apps. I want to simply open an external link on my Confluence page in a new tab. Simple, right???

Well, no such luck. Search on this, and you get answers that apply to previous versions of Confluence. Ah, I am a smart guy, so I think, let's see what version I am running. Lo and behold. the cloud based Atlassian apps don't use versions. I can assume it is the latest version, but still don't know how to search properly.

So anyway, how do you make external links open in a new tab?


Answers:
author: Carlos Gomez
body: I use an HTML Link Macro to do this.

<http://www.brikit.com/display/documentation/HTML+Link+Macro>


author: Nic Brough -Adaptavist-
body: A lot of the answers you've found apply to current versions of Confluence, not just "previous". Cloud Confluence does have versions, but they're mostly irrelevant to you because Cloud is upgraded automatically and you can always assume it is latest or only one release behind.

But the answers don't apply to Cloud because you can't implement the changes there.

The way to make external links open in a new tab is "move to Server Confluence and hack that to add the function".

comments: author: Kevin Kohut
body: Not really an option for me. Thanks for the input.
Confluence harddisk usage
Asked by Martin Doering:

I changed from a html-wiki hosted on an linux system via apache to confluence on the same system. For the old system, if nobody used the webserver the disks spun down after a while and kept this state.

With confluence i discovered, that the disks, which are containing the application-data, are always busy and never spun down for weeks.

At the moment i helped myself with a script. Because the confluence is always used during day time, i always stop the confluence service during certain hours.

I use confluence almost 100% for private stuff with 5 users at the moment. So performance is not the highest goal. Is there a possibility to reduce disk usage during no active usage of confluence?

My system:

C2D 8400 3 Ghz, Q43, 4GB Ram, 60Gb SSD (system), 250 Gb (backup sys), 2x 8Tb (for application-data, mirrored), Ubuntu 16.04 LTS


Answers:
author: Vero Rivas
body: Hi [@Martin Doering](/t5/user/viewprofilepage/user-id/1164859)

Look at this post, maybe can help you

<https://confluence.atlassian.com/clean/clean-up-your-confluence-instance-1026047969.html>

Cheers
Shift Confluence Server - Starter license from one system to another
Asked by IT Admin:

Hello Everyone,

We would request you to share the process to transfer our existing purchased Confluence Server - Starter license from one server to another. Initially we have deployed trial edition and renewed the same with license purchased.

Regards,

Sankar


Answers:
author: AnnWorley
body: All you have to do is log into <https://my.atlassian.com> and retrieve the license key, then apply it on the new server at Confluence Admin\>License Details. It will not deactivate as a result of being on the network with the other server and it is not tied to the server ID.
How to use Code Block Diff syntax
Asked by fwhenin:

I noticed that the Code Block Macro has a syntax of Diff. Not sure if this is exactly what we want or not. or even how to use it. What we use this for is Database SQL changes and the ability for other people to look through them BEFORE we commit them to our Version Control. There are times when we alter stored procedures, we post what the stored procedure before and after the alteration. currently, the reviewer goes through, copies and pastes them in another application (notepadd++ or WinMerge for example) and does a compare line by line there. was wondering how we can do this in confluence directly. Is Diff something we can leverage? If so, how do we use it exactly? If not, is there any plugin that could provide this functionality to Confluence directly?


Answers:
author: Tom Romano
body: Why not commit them to a source version control system on a feature branch and create a pull request for them? Atlassian Bitbucket gives you that ability out of the box then for people to view the diff, review it, approve or deny it and add multiple line specific comments.
Cannot install Confluence through the web interface
Asked by Alexander K:

I am trying to install Confluence through the web interface.

Navigated to Administration/Applications/Versions \& licenses, then clicked "Upload an application". In the pop-up I enter "<https://www.atlassian.com/software/confluence/downloads/binary/atlassian-confluence-6.5.0-x64.bin>" into "From this URL" field, clicked "Upload"

Once the progress bar is full, I get a red info panel with a message "Could not install the file <https://www.atlassian.com/software/confluence/downloads/binary/atlassian-confluence-6.5.0-x64.bin>. Check that the file is valid"

Did I miss something?


Answers:
author: AnnWorley
body: It sounds like you are installing Confluence as a Jira application. I understand why you would, since Jira and Confluence work together closely. However, Confluence is a standalone application, independent of Jira.

Please see our [Confluence Installation Guide](https://confluence.atlassian.com/doc/confluence-installation-guide-135681.html) for details on how to install Confluence.

comments: author: Alexander K
body: Got it. Like I was trying to install NGINX as an Apache module.

Thanks a lot!


author: AnnWorley
body: My pleasure!


Tags: install
How to manage users in Confluence from JIRA
Asked by Dilyara Saetova:

Hello, guys  
Me and our system administrator are trying to make all confluence users managable from JIRA by adding of deleting them from the group "confluence users".  
We used this instruction <https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html> but we ended up with all the users from JIRA imported to Confluence.  
The problem is that we don't want all the users from JIRA to be in Confluence, we need in Confluence only those who were added to the confluence users" group.  
Could anyone tell me how to do it, please?


Answers:
author: Mikael Sandberg
body: I am using Jira as the user directory for both Confluence and Bitbucket. You control how have access to Confluence by setting up the Global Permissions. As an admin if you go to users and list all users you will see all users, even those that do not have access to Confluence because you are using Jira as the user directory. But if you configure the global permissions to only allow confluence-users and confluence-administrators to use Confluence, and go to People it will only show the users belonging to those groups.

comments: author: Fadoua
body: Application Access -\> Confluence should be on the list and then grant the confluence-users only access to Confluence.

Thank you Mikael!


author: Dilyara Saetova
body: [Mikael Sandberg](https://community.atlassian.com/t5/user/viewprofilepage/user-id/853579), I'll try it, thank you so much!


author: Fadoua
body: Weird not sure how you did it in your previous job.

If JIRA is the User Management then you have to create a user there first and then grant them access to other Applications.

In fact there are 2 groups that users get added to as soon as their accounts are created: jira-users and confluence-users.

Best of luck!


author: Fadoua
body: You are using JIRA for User Management, which is right.

Any groups or users added to JIRA will have access to Confluence. May be you should apply restrictions in Confluence itself at the Space Permission level.

comments: author: Dilyara Saetova
body: But in the previous company where I used to work, only users from the group "confluence users" (in JIRA) had acess to Confluence, so I could manage Confluence users by adding them to the group or deleting them from it - so I know it is possible.


author: Alexey Matveev
body: Are you sure that in the previous company you used Jira user directory? It could be done for Active directory, Crowd user directory but I am afraid not for Jira user directory.


author: Dilyara Saetova
body: Active directory is actual for microsoft but we use linux.


author: Alexey Matveev
body: I have seen cofigurations where Jira ran on a linux server but used Active Directory. In your case you could use LDAP, for example. But I guess your question was if it was possible to restrict imported users to Confluence by their groups using Jira user directory. And my answer was that it was not possible for Jira user directory. If you had such configuration in your previous work, then somebody will see the question and answer.


Tags: jira
While uploading an attachment, it is showing like uploaded but it is actually not getting uploaded
Asked by Yatam_ Annapurna:

While uploading an attachment, it is showing like uploaded but it is actually not getting uploaded and throwing an error "Could not save attachment to storage: Unable to create target file". and its not getting uploaded.

Earlier we were able to do it. Since 10 days we have been facing this issue.

Please do the needful ASAP.


Answers:
author: AnnWorley
body: Hello, May I know if this is happening on your Cloud instance? I looked up your email address and it looks like you work for a large company. There is a Cloud instance licensed to your email, but I am not seeing reports of other Cloud customers being unable to upload attachments, and it works on my Cloud test instance. Also, it looks like you have not logged into that Confluence this month so I am in doubt that it is the right instance.

If the issue is experienced on your self-hosted server, please check the log \<confluence_home_dir\>/logs/atlassian-confluence.log for a related error message. "Unable to create target file" sounds like it could be caused by insufficient permissions on the file system or possibly a lack of disk space.


Tags: jira
I want to be able to create a Page Family from a template.
Asked by Matthew Kemp:

I'd like to create a template that references another page in the space, and creates a series of child pages based on that.

Or at the very least the page template should have the ability to generate empty child-pages upon creation.


Answers:
author: Vero Rivas
body: Hi [@Matthew Kemp](/t5/user/viewprofilepage/user-id/1164690)

Look at this posts, maybe can help you

<https://community.atlassian.com/t5/Confluence-questions/Create-template-which-creates-page-directly-in-parent-page/qaq-p/827828>

<https://confluence.atlassian.com/doc/create-a-page-from-a-template-296093793.html>

Cheers


Tags: page-tree

template