youngmon/atlassian-qna huggingface dataset:
Form fields overwrite each other
Asked by Matthew B:

I have a Jira Project in which I have created two forms. After creating the second form, the values entered in the field titles overwrite the first form. See screen recording below. Am I misunderstanding something? Surely this cannot be the intended functionality...?

![forms titles overwrite each other.gif](https://community.atlassian.com/t5/image/serverpage/image-id/332819iB4CE02045216A681/image-size/large?v=v2&px=999 "forms titles overwrite each other.gif")

Another way to demonstrate this is, create a first form, enter some values for the field labels, then create a second form, then go back to the first form, and notice all field labels are erased and reverted back to default!

![Flashback-Jul1202413_06_52-ezgif.com-optimize.gif](https://community.atlassian.com/t5/image/serverpage/image-id/332868i06DD94F728FAC97C/image-size/large?v=v2&px=999 "Flashback-Jul1202413_06_52-ezgif.com-optimize.gif")


Answers:
author: Andy Heinzer
body: Hi [@Matthew B](/t5/user/viewprofilepage/user-id/5533400)

Thanks for the write-up and the video highlighting the problem here. This is a known bug we are tracking over in [JWMCLOUD-238](https://jira.atlassian.com/browse/JWMCLOUD-238). I would recommend watching that bug ticket for updates to this.


Tags: cloud

jira-cloud
notificar al correo cuando una incidencia este cercana a empezar
Asked by Michelle Ossandon:

Hola, necesito ayuda para hacer la automatizaci?n de la regla para que cada vez que una incidencia este cercana a iniciar( 3 d?as antes) me mande un mail, lo he intentado pero me salen errores y no se como arreglarlo, si alguien sabe como se puede hacer agradezco sus respuestas


Answers:
author: Trudy Claspill
body: Hola [@Michelle Ossandon](/t5/user/viewprofilepage/user-id/5533381)

Bienvenido a la comunidad Atlassian.

En realidad, no necesitas una regla de automatizaci?n para eso. Puede crear y guardar un filtro que recupere esos problemas y luego suscribirse al filtro para que se ejecute autom?ticamente y le env?e los resultados peri?dicamente. Referirse a

<https://support.atlassian.com/jira-software-cloud/docs/save-your-search-as-a-filter/>

Si a?n desea ayuda con su regla de automatizaci?n, necesitaremos que proporcione la siguiente informaci?n:

1. im?genes que muestran toda la regla de automatizaci?n

2. im?genes que muestran el resultado en el Registro de auditor?a de la regla para las ejecuciones de la regla.

---

Hello

Welcome to the Atlassian Community.

You don't actually need an Automation Rule for that. You could create and save a filter that retrieves those issues, and then subscribe to the filter to have the filter automatically run and send you the results periodically. Refer to

<https://support.atlassian.com/jira-software-cloud/docs/save-your-search-as-a-filter/>

If you still want help with your Automation Rule we will need you to provide the following information:

1. images that show your entire automation rule

2. images that show the output in the rule Audit Log for the executions of the rule.

> Notify the email when an incident is close to starting
>
> Hello, I need help to automate the rule so that every time an incident is close to starting (3 days before) it sends me an email, I have tried but I get errors and I don't know how to fix it, if anyone knows how to do it can you please appreciate your answers


Tags: cloud

jira-cloud
I want access to the atlassian intelligence tool and as a user admin I am not permitted
Asked by Denise Boateng:

I have user and site administration access in Jira and want to test the new Atlassian intelligence tool but I get a message to say - We're unable to let you in. If you think you should have access, talk to an organization admin.

How do I rectify this?


Answers:
author: Brant Schroeder
body: [@Denise Boateng](/t5/user/viewprofilepage/user-id/5533380) Welcome to the Atlassian community

You will need to connect with your Organization Admin as stated in the message. This will require you to reach out to the group that gave you site admin access and work with them to get Atlassian intelligence setup and give you access.

comments: author: Denise Boateng
body: Thanks Brant, is the AI tool predominately for Confluence and not Jira management?


author: Brant Schroeder
body: Atlassian release AI functionality across all of their main applications. Each application has different AI features and functionality. You can learn more here: <https://support.atlassian.com/organization-administration/docs/understand-atlassian-intelligence-features-in-products/>


Tags: cloud

jira-cloud

not-applicable

organization-administration
Can the Salesforce Power Up for Trello be customized?
Asked by Vladimir Marzloff:

Hi, I'm linking Salesforce opportunities to Trello cards. Currently the table shows 8 Salesforce fields that can't be edited (Owner, Account, Stage, Close date, etc.).

Is there a way to add/remove fields in the table?


Answers:
author: milynnus
body: [@Vladimir Marzloff](/t5/user/viewprofilepage/user-id/5324854)

Typically data in Power Up is not easily accessible (most time not accessible) eg to update a Trello custom field for you to be able used it as a variable in your Trello automation. If there are update functions it has to be provided by the Power Up or you have to use salesforce API to handle it.

comments: author: Vladimir Marzloff
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) thank you!


author: milynnus
body: [@Kate Anne](/t5/user/viewprofilepage/user-id/5324278)

hmmm ? ?\\_(?)_/? Idk ... can anyone do that?
Trello templates
Asked by dania jawad:

Hi - I have a complex situation

I am using Epics by Screenful to organise my cards by hierarchy

My situation is I want to be able to add an Epic as a template and this will automatically add 3 new cards as tasks within that epic.

For example:

I want to create a template for 'Buy House' in the 'Projects' column :

When i add this template I want it to open a new card in 'Projects' column, and then 3 new cards that link to that Epic in the Backlog column with different names and checklists. Is this possible (even via zapier?)


Answers:
author: Carolina Lopez
body: Hi Dania, welcome to the Atlassian Community!

You can probably use [Trello Automation](https://support.atlassian.com/trello/docs/butler-overview/) for the situation you mention. Automation will allow you to create a card on a specific list and add checklists. Here's an example of a rule you could create:

![rule.png](https://community.atlassian.com/t5/image/serverpage/image-id/283094i874C4AB648CFA0F7/image-size/large?v=v2&px=999 "rule.png")

I'm unfamiliar with the Epics by Screenful Power-Up, so I don't have information on how the Power-Up behaves with Automation. However, I suggest contacting their support and asking this question. You can find their contact info on the Power-Up page: <https://trello.com/power-ups/5b7ae739fad82e45988016cf>
My account was blocked today as I live in Russia. How I can get my personal information back?
Asked by ???????? ??????????:

My previous e-mail does not work too. Is it possible to save my personal information from my account Trello to a new e-mail address, please?


Answers:
author: G subramanyam
body: Hi [@???????? ??????????](/t5/user/viewprofilepage/user-id/5324800) welcome to the Atlassian community.

Please be informed, in order to make any account changes you need to contact **[Trello support](https://trello.com/contact#/)** team.
Deactivated account
Asked by Kate:

Hello!

Trello recently deactivated my account. It was originally created in Russia many years ago, but since then I?ve moved and have been living in Spain for many years. I believe it was an error in judgement as I am in no way involved in current Russian affairs.

There was a message on a page that said "We have sent you an email with detailed information on the contact people from whom you can ask for more information on this issue." I did not recieve any email from Atlassian and so have no way to contact you other then this way.

Please advice on how to proceed. Thank you!


Answers:
author: Kseniia Trushnikova
body: Hi [@Kate](/t5/user/viewprofilepage/user-id/5324779),

For any account related issues please contact the Trello support directly. Use the form here <https://trello.com/contact#/>

Thank you.
J'ai un de mes tableaux qui ne s'affiche pas sous chrome mais qui s'affiche sous wedge
Asked by Carine Ressources Passeducation:

J'ai tous mes tableaux ouverts sous chrome mais l'un d'entre eux ne fait pas apparaitre les cartes des colonnes mais seulement sur edge

![Capture.PNG](/t5/image/serverpage/image-id/282528iA77652C66CEB1260/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Lara
body: Hi Carine,

Thanks for reaching out!

It looks like the board filter is currently active, which hides cards that don't match the filter. Try pressing '**x** ' on the keyboard to clear the filter on that board, or click the **X** next to the filter results panel:

![Image_2023-04-27_at_11.29.14_am.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/282850i29B9981232E90546/image-dimensions/361x267?v=v2 "Image_2023-04-27_at_11.29.14_am.jpg")

Here's some additional info on searching for cards from our help pages: <https://support.atlassian.com/trello/docs/filtering-for-cards-on-a-board/>

If that doesn't resolve the issue, please let us know and we'd be happy to continue troubleshooting!

All the best,

Lara  
The Trello Team
Resolve page title in Mobile app like it's done in the Trello desktop experience
Asked by Brian Fedor:

When I paste a link to a web page in a Trello card description, checklist item or discussion comment while using the desktop experience, I noticed that the URL is automatically converted to display the page title of the web page associated with the link. This is a very helpful feature, but it does not work in the Trello mobile app. Is there a way to make this feature also work in the mobile app?


Answers:
author: Cody C.
body: I'm glad to hear you're enjoying that feature on web! I've been pasting links in the card's description instead of using the attachment feature because I appreciate the way it's formatted.

We don't have a way to render those in the same way on the mobile app, mostly due to the technology behind creating those smart links, but I'll pass your interest along to the mobile team!
Filtering for decks only
Asked by mlarrubia:

Hello I would like to first start to make sure I am understanding terminology.

Board - The collection of decks.

Decks - Collection of cards

Card - single tab within a deck.

Hopefully I got the terminology right.

My goal is to filter by decks. For example if I have 10 decks and some are titled with a specific text label like (EST, CST, MST, PST) for the timezones If I wanted to filter so ONLY the decks that show up are with "PST" I can't find a way to do so. Right now when I filter all the decks show up and only filters for the cards within the decks.   

Is it possible to filter by deck and not card?

Thanks in advance :)


Answers:
author: Antonio Panea
body: Hi [@mlarrubia](/t5/user/viewprofilepage/user-id/5324423) ,

maybe i am missing something but i would suggest to add Labels to your cards if filtering would be one of the keys o your dailiy work.

Then you would be able to filter by "CEST" for example in all your board. Decks or lisits would be more useful for status or steps.

Hope it helps!

Cheers

Toni

comments: author: mlarrubia
body: Hi Toni,

That would not work for what I am looking to do. I only want relevant decks to be visible based on my filter. Right now all decks are visible and the filter only applies to the cards.

Thanks for your suggestion.

Cheers!

Matt
To delete or to archive?
Asked by Ollie k:

I'm more interested to know if archiving takes up allowed storage?

Thanks for helping


Answers:
author: Antonio Panea
body: Hi,

actually I would decide between archive or delete if at some point the archived cards could be back to the board again. If you are 100% sure that this will never happen then I would go for Delete.

i leave you here a link just in case you want to read more about archived or delete:

<https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/#>

Cheers

Toni
client data information.
Asked by Linkhuset:

Can anyone recommend how I can create a column for the click data information in the cards you create in trello. I especially hope that this data information can be at the top of the card you open.

Regards  
Sean


Answers:
author: Antonio Panea
body: HI [@Linkhuset](/t5/user/viewprofilepage/user-id/5324049) ,

you could use the name of the card for the name of the client and inside the car description will be by default what you will get more at the top of the card.

Just in case you would liie to take a look to a CRM in order to save client information and having a contact database available in your boards, I would suggest to take a look at my porwer up, Crmble.

Thanks!

Toni
Trello noob here with a few questions
Asked by BPIService:

I have a small organization of about 8 members sharing one board. We have set up two 32" TV screens in my office as visual aids for any members that come in to see the current status of the live Trello board(s). We also have field techs, sales reps and management that will need active notifications so we all use the Trello app on our mobile devices. The main issue with the two monitors in my office is the are meant to be purely visual and having more than five lists makes it necessary to mouse over to the right/left to see them all. To avoid this I have combined multiple cards/lists and added 'placeholder cards with a background color to divide them. The only issue is when you move a card from one to another without it being moved to another list, you don't get a notification for other members to know of the activity changes. So far the only way I know how to notify them is to add a note tagging them with their user name. Is the a better way? ![Install board Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/282405i493FAF0342F4E453/image-size/large?v=v2&px=999 "Install board Trello.jpg")


Answers:
author: Antonio Panea
body: Hi [@BPIService](/t5/user/viewprofilepage/user-id/5323890) ,

if you add the members to the card they will be also notified. If that doesn't work fro you because you don't want to have all the members in everycard they can also jump into the cards and follow them. That will notify of every update that anybody makes in that card.

Last but not least, you could always create an automation with butler that automatically post a comment everytime a new card is created with @board. That way all the people will get notified of the card creation and updates.

Cheers

Toni

comments: author: BPIService
body: Toni-

Thank you for taking time to reply to my questions. I have been using the members option but that doesn't seem to give any notifications when the cards are not moved from the list as I am only moving the card(s) above or below a place holder card (the ones with the blue background).


author: BPIService
body: What I have been doing is just making sure we tag with the @ to the appropriate tech and make sure they so as well when the cards are moved.
Disable label suggestions in Apple app
Asked by Nicole Werbicki:

I despise the label suggestions in the Trello app for Apple...they are often wrong, or what's suggested messes up the order that I carefully put the labels in for ease of choosing. I cannot find how to disable the suggestions. I have disabled suggestions in my settings on main site, but that doesn't seem to filter down to the app. Am I missing something?


Answers:
author: Andrea Crawford
body: Hi [@Nicole Werbicki](/t5/user/viewprofilepage/user-id/4748240) are you having issues with label suggestions in the iOS or MacOS app?

comments: author: Nicole Werbicki
body: MacOS


author: Andrea Crawford
body: When I toggle this user setting, then I no longer see label suggestions in the MacOS app. Can you confirm this is the setting you already changed? ![Screenshot 2023-09-24 at 10.46.41 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/282766i6FEE090B0AD7F6D0/image-size/large?v=v2&px=999 "Screenshot 2023-09-24 at 10.46.41 PM.png")

If that's what you've already tried, can you try Help -\> Reset local data?

![Screenshot 2023-09-25 at 11.06.37 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/282768iB43A5C5A8D1B52CC/image-size/large?v=v2&px=999 "Screenshot 2023-09-25 at 11.06.37 AM.png")

<br />

Let me know if this resolves the issue for you. After resetting local data, you may have to opt out of suggestions one more time.


author: Nicole Werbicki
body: That did it!!! Thank you!!!
Clarifications on Back Up security, Industry standards compleied with and ability to provide back up
Asked by Peter Cranston:

Hi, My consultancy is currently supporting a multinational on a program of projects in USA GOM using trello and associated Power Ups. Circa 115 users and increasing. My client is concerned for the data integrity of one of the key processes we are supporting using Trello.  
We are using Rewind as the back up vehicle however I would appreciate full details of what international IT security and back up standards that complies with. In addition my client has requested their internal IT to generate a BOT using C++ to fully back up the entire board including custom fields and attachments to allow them to store on theor own server.  
My view is that this is an inefficent use of resources and would value a short discussion with someone on your technical team to understand what Rewind provides and how I can allay my clients fears of data security and data loss.


Answers:
author: Sal
body: Hey [@Peter Cranston](/t5/user/viewprofilepage/user-id/4997002)! I'm unfamiliar with the security standards for the third-party integration between Rewind and Trello, but when I checked their website, I found this page that details all their security policies and practices: <https://security.rewind.com/>. Also, if you're interested, you can verify *all* Trello security policies and practices at <https://trello.com/trust>. I hope this information helps!
transfer automation rules to another project
Asked by Marieke Kokxhoorn:

Hi, since we changed responsibilities within the company, someone else will maintain the Trello boards I created. So I transferred workspace \& board ownership. However, I set up quite some automation within the boards, but it seems I cannot transfer these automation rules to be maintained by someone else.... What should I do?


Answers:
author: Oliver S
body: Hi Marieke,

Welcome to the community! :)

We have the automation libraries (formerly named command libraries) feature which should be helpful for this use case: <https://support.atlassian.com/trello/docs/working-with-command-libraries/>

What it allows you to do is tag a bunch of automations in a bundle. You can then share these with other users in your Workspace.

The users who you share them with will then be able to import them into their account and run/maintain those automations from their side! :)

Let us know how things go! :)


Tags: automation

board

butler
how to create a linked sub stask
Asked by RH:

I have created a Parent card -\> subtask (childcard)

is it possible to create a new subtask in the childcard that still links to the Parentcard?


Answers:
author: Antonio Panea
body: Hi [@QC QC](/t5/user/viewprofilepage/user-id/5114070) ,

I am not sure of getting the point here but if you open the card and go to atachments you wil be able to atach a TRello a card. Then you will be asked to connect that card between them.

So then you have in parentcard a link to childcard and all the way around.

Cheers

Toni

comments: author: RH
body: The parent card is created on a different board. and the childcard is send to another bord.

and from this child card I would like to make new subtask which is still linked to the original parent card.
Space Work View
Asked by stefano candeloro:

Hello, i am tryng the trial premium version. In the calendar and table wiev the due list sort my date are just differentiated by colour in the card coloumn, but i need to let appear also the name of board. Is it possible to integrate it?


Answers:
author: Cody C.
body: Hi Stefano! Not at the moment, but I hear where you're coming from. Right now, only the image of the board's background is visible, but if you hover over that image with your mouse you'll see the board name.
Graphic Design users
Asked by Philip Meredith:

Hi, I am new to this space. I have been using Trello for a couple of months now. I have found it extremely useful in my environment, that being Graphic Design and print. I was wondering if there are any other users out there in a similar profession that would like to collaborate and share ideas about how you are using Trello?


Answers:
author: Andy Gladstone
body: [@Philip Meredith](/t5/user/viewprofilepage/user-id/5323304) welcome to the Atlassian Community! I am moving this to the Trello collection where you will get more eyes and engagement on this great question!
Trello App Auto-Refresh on MacBook
Asked by Albus Bui:

Hi all,

I have got one issue with the mentioned topic. Trello is constantly refreshing for me (I installed the app on MacBook). It's caused me to lose some of my work when commenting for example. Every time I click on a card or away from a card or when I go to a different app and then come back, it refreshes. And the refresh is quite long, it takes around 30 seconds.

Any advice on what might be the issue and how to fix?

Thanks a lot!

Albus


Answers:
author: Lara
body: Hi Albus,

Thanks for reaching out!

Hmm, that definitely sounds strange.

Could you please uninstall the desktop app and install it again, but make sure to follow the instructions here:

* <https://support.atlassian.com/trello/docs/how-to-uninstall-the-trello-desktop-app/>

I know this is a very general suggestion, but it helps us narrow down the investigation by making sure you have the most recent version of the app and that there is no leftover data from previous versions.

Please test it after reinstalling, and we can continue investigating from there, if the issue persists.

All the best,

Lara  
The Trello Team

comments: author: Albus Bui
body: Thanks, [@Lara](/t5/user/viewprofilepage/user-id/4130426) - and sorry for the delayed response. It worked well on our end.

Thanks again for your advice.

Albus


author: Bartek
body: It happens to me on Windows and Edge browser. It keeps refreshing after 2-3s after loaded few times, the after click on some card, click on a checkbox in card list and so on.

There are some errors and warnings in dev console. After it stops refreshing, I can't click list checkbox. Nothing happens.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/287250i9D1DF0DC0B248261/image-size/large?v=v2&px=999 "image.png")


author: Tom Phillpotts
body: I had a similar problem where the Windows desktop app kept refreshing and it was slowing me down. Reinstalling the Windows desktop app seems to have fixed this. Much faster and not refreshing the whole board all the time.

Thanks


author: Hung Do
body: The same happened to me when I click to open the card or change the board.

I re-install the trello on my macbook, seems it's working now.


author: Sam Binder
body: this is happening to me too, in chrome / not on app

comments: author: Lara
body: Hi Sam,

That's strange!

Can you please let us know if the issue persists when you use a different browser? Please also try using a different network.

Lara  
The Trello Team


author: Sam Binder
body: i don't have a different network to try - how many people have dual networks in their home? wouldn't that all just trunk to the same ISP anyway? - but i'll give it a shot on firefox in the morning. Iirc there was a reason I was using it in chrome, some other core feature wasn't working in firefox, but I can't recall what that was.


author: Jagger
body: This has started happening to me too, but on the website, not the app, causing the loss everything typed...