youngmon/atlassian-qna huggingface dataset:
Link Issue as child to Epic based on field & summary
Asked by Sushil Ranjan:

I am looking for the automation when Issue is created, it check for the field value component. If component has 'iOS1' then it should be add as child issue to the epic (already created) having summary 'this is epic for iOS1'. Similarly if field component is selected iOS2 during issue creation, it should be automatically added as child issue to Epic whose summary is 'this is epic for iOS2'.  

Thanks in advance!


Answers:
author: Trudy Claspill
body: Hello [@Sushil Ranjan](/t5/user/viewprofilepage/user-id/3715206)

An issue can have more than one Component value at a time. What should happen if the issue has both component values?

Are the issue keys for the Epic known, or does the automation need to find the Epic based on the Summary?

comments: author: Sushil Ranjan
body: Thank you [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) for the response.  
for now we have component - iOS1/2/3. We will train the users to select any one of the value. We will move to new single select list in coming days. But this is ok if users select more than one and rule fails.  

As per current requirement, automation need to find the Epic based on the summary.  

Thanking You!  


author: Trudy Claspill
body: Let me repeat back what I think you want.

1. When an issue is created
2. And it is an issue type that could be a child of an Epic
3. And it is not already a child of an Epic
4. And it has just one value specified in the Components field
5. Then find the Epic that has a Summary that contains the name of the Component
6. And if it finds exactly one such Epic
7. then make the issue a child of that Epic

Is that correct?

Will there only ever be one Epic that has the Component name in its Summary?

Will the Epic always be in the same project as the child issues?

The numbered items above are the steps of the rule

1 is the Trigger.

2 through 4 are Conditions.

5 is the Lookup Issues action.

6 is a Condition.

7 is the Edit Issue action.

Can you try building the rule based on that information and then show us what you create?


Tags: cloud

jira-cloud
Why has the Paste feature in Greenshot has stopped working and now generates an error?
Asked by George Dundon:

Greenshot has started to generate an error when trying to "paste" a copied item either by clicking the paste option or using Ctrl + V.


Answers:
author: Mikael Sandberg
body: Hi [@George Dundon](/t5/user/viewprofilepage/user-id/5585280),

Welcome to Atlassian Community!

You have ended up on the community because Greenshot is using Jira as a way for customers to report issues. You should go to <https://greenshot.atlassian.net/jira/software/c/projects/SUPPORT/issues?jql=project%20%3D%20%22SUPPORT%22%20ORDER%20BY%20created%20DESC> and create a request from there to get help.


Tags: jira-unknown-hosting-type

unknown-hosting-type
How can we make "Components" as a mandatory field for Jira project?
Asked by Rose Ran:

Hello,

We would like to make "Components" as a mandatory field for one Jira project. I can't find "Components" in the "custom field" list as "Components" now is a feature. I have admin permission. Does anybody have recommendation on this? Thanks!


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Rose Ran](/t5/user/viewprofilepage/user-id/5110356)

If this is the Standard Components field, go to Cog icon -\> Issues -\> Field Configuration -\> field configuration assigned to your project.

![2024-09-05 12_37_51-View Field Configuration - Jira ? Mozilla Firefox.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345822iE96B6361272E2783/image-size/large?v=v2&px=999 "2024-09-05 12_37_51-View Field Configuration - Jira ? Mozilla Firefox.jpg")

There you can set fields as Required.

Regards

comments: author: Rose Ran
body: Thanks! I saw this field in the standard field list now.


Tags: cloud

jira-cloud
Not finding native Agile Wallboard Gadget
Asked by Trudy Claspill:

In Jira DC there was a dashboard gadget called Agile Wallboard Gadget. In Jira cloud I am not seeing that gadget in the gadget list. I find references from 2019 that an Agile Wallboard Gadget was available in Jira Cloud.

I'm not finding anything in my internet searches to document that it was deprecated/retired. Was it actually retired, or am I somehow missing it?


Answers:
author: Chris Rainey
body: Hi Trudy,

I managed to find this from an [old Community post](https://community.atlassian.com/t5/Jira-questions/Re-When-will-the-agile-wallboard-gadget-be-retired-What/qaq-p/1737804/comment-id/625505#M625505).

![Agile Wallboard.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/345826iD4B32EFCC68AC517/image-size/large?v=v2&px=999 "Agile Wallboard.PNG")

I also found this [Facebook post](https://www.facebook.com/StonikByte/videos/important-atlassian-will-retire-the-agile-wallboard-gadget-on-august-3rd-but-don/2978659375756777/) that references the removal of this gadget. I'm not really finding a formal document about this but it looks like at some point in the past, there was a notice shown in Jira.

comments: author: Trudy Claspill
body: Thanks, Chris!


Tags: cloud

jira-cloud
How to restrict the available issue types on the create screen in Jira using Scriptrunner
Asked by rneill19:

Hi there,

Can anyone help me write a script to restrict the available issuetypes a user would see on the Create screen in specific Jira projects? I know this was possible in Jira DC/Server but I can't find a script in Adaptivist's documentation to accomplish this in Jira Cloud.

Any help is appreciated, thanks!


Answers:
author: rneill19
body: I figured this out!

Here's the script I used to accomplish this:

getFieldById("issuetype").setOptionsVisibility(\["10000", "10004","10079","10051"\], true)


Tags: cloud

jira-cloud
Custom Label Field Not Showing Labels
Asked by Jodie Parsons:

Our tester has asked if I could update the Severity fields and Priority fields to show more options other than than the 'Sev-0, Sev-01, Sev-02 Sev-03' and 'Must, Should, Could, Won't' but as I understand it, these fields are locked down and I'm not able to modify them in any way...?

So I tried to see what I could do. I came across the the additional label field and changed the title to show 'Severity' and also included the possible options to choose from. Please see attachment.

However once this has been saved and I go back into my Jira ticket, the labels aren't coming up to choose from and it's making me add them as new labels.

Does anyone know why this is or are there any other suggestions what we could do to have two fields (1 for Severity and 1 for Priority) where we can tailor and add a bit more than the standard Jira options? Hope this makes sense... ?

Thanks in advance

Jodie

![Custom Label Tab.png](/t5/image/serverpage/image-id/345809iCD8D1260D6DC594D/image-size/large?v=v2&px=999 "Custom Label Tab.png")


Answers:
author: Trudy Claspill
body: Hello [@Jodie Parsons](/t5/user/viewprofilepage/user-id/5131687)

You appear to be working with a Team Managed project.

First question - do you want the users to be able to select multiple values at once for Severity such that an issue could show both Critical and Medium in that field? Or do you want them to be able to select only one value?

I suspect you want them to be able to select only one value, and in that case you need a custom Dropdown field rather than a Labels field.

A Dropdown field presents the user with options to choose from. They can choose only from the provided options. They can't add new options.

A Labels field is a field where multiple values can be added, and anybody can create a new value for that field.

When you add default labels into a custom Labels field for such a project you are telling Jira that when a **new** issue is created you want to add **all** those labels to the issue automatically. You are not providing the user with options from which to select a value. What is available to select in a Labels field is any value that already exists in the Labels field in any other issue.

comments: author: Jodie Parsons
body: Thanks Trudy! I wasn't sure how to do a custom field but I noticed a drop down field I could adapt so now I've added two of those and was able to edit to add my own drop down options. Thanks for your help!


Tags: cloud

custom-field

jira-cloud

label
Cannot configure Plans
Asked by nkmori_rtx_com:

I have the global permission for Browse Users, the group I am in has jira admin privileges and that group has been added to the Advanced Roadmap Administrator section but when I access configure the side menu located on the left are displaying but I cannot configure any of those options for example Issue source - the screen is blank....


Answers:
author: Tansu Akdeniz
body: Hi [@nkmori_rtx_com](/t5/user/viewprofilepage/user-id/5181601)

It sounds interesting.

Please re-check these [Permissions in Advanced Roadmaps](https://confluence.atlassian.com/jiraportfolioserver/permissions-in-advanced-roadmaps-934719058.html).

Can you attach a screenshot?

comments: author: nkmori_rtx_com
body: WE work classified so to get any info out is not easy. I did ask him to recheck his group permission setup in Advanced Roadmaps. I also advised him to remove all the groups and just add Jira Administrator for Advanced Roadmap Administrative privileges', but the configure page is still blank. Is there anything that could cause this behavior?


Tags: advanced-roadmaps

data-center

jira-data-center
Your Jira Service Management license expires in 89 days.
Asked by Kevin Lu:

Dear Jira Experts,

Today I got a popped up window when I logged into our company's Jira, I got "**Your Jira Service Management license expires in 89 days.**" message in the window. Please see the below attached screenshot.

When I clicked Show details, it directed me to the page in the screenshot saying "You are already logged in." with no other information.

What is going on here? I am the administrator of Jira but not the person of contact for Jira.

Thanks!

Kevin

![Screen Shot 2024-09-05 at 11.26.11 AM copy.png](/t5/image/serverpage/image-id/345806iCEA06C06BEC704E5/image-size/large?v=v2&px=999 "Screen Shot 2024-09-05 at 11.26.11 AM copy.png")


Answers:
author: John Price
body: Whoever is responsible for renewing Jira and applying the new license hasn't done it yet :-)  

Regular users should not be seeing this; you see it because you are in a group with the Jira System Administrator global permission, or are a technical account contact. You can't really turn those off (by design).  

Just reach out to whoever does the renewals and tell them to get on it!! I've worked places where the purchasing process took 30-60 days sometimes.


Tags: data-center

expiration

jira-data-center

jira-service-management

jira-service-management-data-center
Creating Field that has Paragraph Text have to be in Description Section
Asked by Brian Taylor:

I have created a Team-Managed project in JIRA Work Management, and the project has multiple Paragraph fields for the project.

I noticed that any field with that type can only be located in the Description Field section of the screen.

The use case preferred that these fields be placed in the Hide When Empty section so that they only show if there is a value within the field.

Is there any workaround to have that option or any enhancement planned?


Answers:
author: Trudy Claspill
body: Hello [@Brian Taylor](/t5/user/viewprofilepage/user-id/594677)

There is a change request for that here:

<https://jira.atlassian.com/browse/JRACLOUD-76717>


Tags: cloud

jira-work-management-cloud
Need to track moved sprints, can I use a LABEL for that?
Asked by PJ Maman:

Will a LABEL do the job of TRACKING moved ISSUES?


Answers:
author: karim -Atlassway-
body: Hi [@Shikha Verma](/t5/user/viewprofilepage/user-id/4990585) ,

As alternative you can use [Colored Label Manager](https://marketplace.atlassian.com/apps/1232559/colored-label-manager-for-jira?hosting=cloud&tab=overview&gad_source=5&gclid=EAIaIQobChMIsvvBu7LGiAMVv5mDBx0QFSSCEAAYASAAEgLdYvD_BwE) reports to track issues progress.

![](https://marketplace.atlassian.com/files/ebcf3a5d-158b-4fb2-8692-1b66781b56e4?fileType=image&mode=full-fit)

Atlassway Team

Regards


author: Shikha Verma
body: Hi [@PJ Maman](/t5/user/viewprofilepage/user-id/3713355)[,](#) If I understand you correctly, you can use **labels** to track moved issues, but it will require some manual effort or automation.   
Whenever an issue is moved (to a different sprint, project, or backlog), you or your team members can manually add a specific label, like "`moved-issue"` to that issue. And then  
you can create a JQL query to filter all issues with this label to monitor and track them.   
JQL: labels = "moved-issue"

comments: author: PJ Maman
body: Correct i used sprint rollover as a label. Ideally when issue is closed either "delete" the label which I don't like to do or rollover closed.


author: Chris Rainey
body: Hi PJ,

Can you elaborate more on what you mean by moved issues? What information are you trying to capture here?

comments: author: PJ Maman
body: Very simple! Tracking issues that were moved to another sprint


Tags: cloud

jira-cloud
Add Bulk Tickets to a Ticket in JIRA Software
Asked by Mohammed Ikramuddin Ghiyasuddin:

Dear Team,

Can you please advise me on how to link bulk tickets to a ticket for example?

Tickets from 2 to 30 are to be linked to a ticket on one's.

For more clarification, Feel free to call me @ 966 554208610


Answers:
author: Trudy Claspill
body: Hello [@Mohammed Ikramuddin Ghiyasuddin](/t5/user/viewprofilepage/user-id/4147963)

If it is possible to create a filter to select the 2-30 issues that are going to be linked to issue 1, then you could create an [Automation rule](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) that could accomplish this. If the issues are in different projects it would have to be a multi-project rule which can be created only by a Jira Admin. If all the issues are in the same project then a Project Administrator might have enough permissions to create the rule.


author: Vishal
body: Hi [@Mohammed Ikramuddin Ghiyasuddin](/t5/user/viewprofilepage/user-id/4147963)

Go to ticket one \& click on Link Issues \& then you will be able to link issues from 2-30 at once to the ticket one. However, you'll have to choose issues 2-30 one at a time in the multi selection link field.

Please note, that bulk edit cant be done for issue link field unlike other custom fields out of the box. You may have to look for some app on market place.


Tags: cloud

jira-work-management-cloud
Send reminder whenever a user is added to the Project
Asked by Sandeep Kumar:

We have a Private Project, which I want to secure to limited people only.

* I understand that only private project users can access items under that project. However, a global admin user can see the project also. I don't want to give permission to the global admin also. How do I limit that?
* I want to send notification if when a new user is added or removed from this private project. How do I set the automation. I couldn't find the triggers available to do that. Does triggers are limited by the plans I purchase also?

Regards


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Sandeep Kumar](/t5/user/viewprofilepage/user-id/5291016)

Global Admin or Jira Administrators may not have access to the project (check the project permissions), however they can also add themselves. So I guess you have to trust them.

Usually adding/removing people means adding/removing people from the project roles but there is not automation rule trigger for that. What I would do in this case would be periodically retrieve the users in various roles for that critical top secret project using REST API. You can do that using automation rule or may be from outside Jira.

I hope it helps.

Ravi
Accessing the Jira Cloud Work Management Automation interface
Asked by Ken Pieschke:

How does one access the automation/rule making interface?

I know...dumb question but I've searched the documentation and have been unable to find any instructions on how to do this...

I need to automatically create a couple sub tasks when an issue of a certain type is created.

Thanks Ken


Answers:
author: Mikael Sandberg
body: Hi [@Ken Pieschke](/t5/user/viewprofilepage/user-id/5274034),

Welcome to Atlassian Community!

You need to be Project Admin in order to get to it, and if you do have that access then go to Project settings \> Automation.

comments: author: Ken Pieschke
body: Thank You Mikael!


Tags: cloud

jira-work-management-cloud
How to integrate two Jira accounts into one?
Asked by Heather Driscoll:

We just acquired a new company and would like to combine both Jira accounts into one


Answers:
author: Trudy Claspill
body: Hello [@Heather Driscoll](/t5/user/viewprofilepage/user-id/5304654)

Welcome to the Atlassian community.

When you say "accounts" are you talking about the user accounts for individual people?

Are you talking about combining two discrete copies of Jira, each with their own projects and users, into one instance of Jira?

If the latter:

1. Are the Jira instances self hosted (Jira Server or Jira Data Center) or Jira Cloud?
2. Do you want to take the data from one and add it to the other, or do you want to combine both into a separate new instance?

comments: author: Heather Driscoll
body: 1)We have two Jira cloud instances and one Jira Server instance.

2)We would like to combine all of them under one Jira Cloud Instance. Ideally, we don't want to create a whole different instance. We would like to keep one of our existing Jira cloud instances as the base for all of the combined projects.


author: Trudy Claspill
body: Refer to this page for information about merging Jira Cloud instances.

<https://confluence.atlassian.com/jirakb/merge-multiple-instances-of-jira-cloud-779160767.html>

This page discusses methods for migrating from self-hosted to Cloud, and it is possible to migrate the data into an existing Jira Cloud instance.

<https://support.atlassian.com/migration/docs/cloud-migration-methods-for-jira/>


author: Heather Driscoll
body: thank you Trudy. I will take a look.
I?m having issue to tag people into the tickets. How can I fix that?
Asked by Tainah Corr?a de araujo cinti:

Hei all,

I?m having some issue to tag the team in the Jira tickets. I?m putting the @, but the members doesn?t appear.


Answers:
author: Mark Segall
body: Hi [@Tainah Corr?a de araujo cinti](/t5/user/viewprofilepage/user-id/5304661) and welcome to the community!

You likely need the global permission **Browse users and groups**

comments: author: Tainah Corr?a de araujo cinti
body: TY Mark!


Tags: cloud
Team managed project - board settings
Asked by Thalita Oliveira:

I've noticed the DONE issues disappeared from Borad (Work Management - Team managed project). They are appearing only on the page "issues" inside the project. Is it a defaut setting? Do they disappear after a specific time? Can I change this setting?


Answers:
author: Francis Batilo
body: [@Thalita Oliveira](/t5/user/viewprofilepage/user-id/5303621) ,

Welcome to the Atlassian Community!

When using the KANBAN board under JWM or any team managed projects, any issues that had been moved to the far right (considered to be done) will be visible in the board for 14 days.

The reason why your issues are currently not visible on your boards is probably because they have been in that column for more than 14 days.

Unfortunately, there is no way for us to modify the threshold of when we want the issues to disappear.

If you like, you can also vote on this change as that will improve the chances of this feature to be looked at: [\[JSWCLOUD-21257\] Be able to customize the time when done issues are removed from the done column in team-managed Kanban boards - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JSWCLOUD-21257)

However, all is not for naught. You can perhaps use this article, created by John Funk, to address your issue.

[Creating a Second Agile Board for Team-Managed or ... - Atlassian Community](https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018)

<br />

I hope this helps!

Cheers,  
Francis

comments: author: Thalita Oliveira
body: Hi Francis! Thanks a lot for your reply! For sure I'm gonna vote on this change. But, only one more question: even the issue disappear from Board, it does not disappear from project, right? Can I see all DONE issues on issues list forever?


author: Francis Batilo
body: [@Thalita Oliveira](/t5/user/viewprofilepage/user-id/5303621) ,

That is correct. The issues that have disappeared from your board is still on your project. They are just not visible due to a configuration that is preset to hide them after 14 days.

John Funk recommended creating another company managed KANBAN board to manage them as you can configure that to not hide your issues.

Another solution is to use dashboards with a filter that only shows you issues that are done after 14 days. Of course, the downside of this is that you'll have to go to a separate page to view them.

I hope this helps and answers your question.


author: Thalita Oliveira
body: Hi [@Francis Batilo](/t5/user/viewprofilepage/user-id/4609548)

Thanks for your repaly. Do you know if there is any tutorial explaining how to create this kind of dashboard?
Email issue creation not working
Asked by Rachelle:

Email ticket creation was enabled with an email address we provided and recently stopped working. We are using the free version of Jira Service Management. When looking at the settings the following screen is shown, which is strange because we are still working on this project.![Screenshot 2023-08-28 181755.png](https://community.atlassian.com/t5/image/serverpage/image-id/277560iEC523C08C4179518/image-size/large?v=v2&px=999 "Screenshot 2023-08-28 181755.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. If the project is present and you are unable to view the project, then you don't have required permission. Any admin user can go to Project settings \>\> Permission and provide you "Browse project" permission. Refer the link : <https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/> to troubleshoot email issue creation problem.

comments: author: Rachelle
body: Hi, I am both an admin on this project and an org admin. The other admin for this project cannot see it either.

I can see other settings, this setting specifically is not working.


Tags: cloud

jira-work-management-cloud
I need to decline the task in Jira, which is assigned to me, can anyone please help me with that?
Asked by kumari. dvipa:

Hi,

I need to decline the task in Jira, which is assigned to me, can anyone please help me with that?

Thank you.

![WhatsApp Image 2023-08-28 at 7.22.58 PM.jpeg](/t5/image/serverpage/image-id/277538iE0C63CF1B7AFA999/image-size/large?v=v2&px=999 "WhatsApp Image 2023-08-28 at 7.22.58 PM.jpeg")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

What happens when you click "decline"?


Tags: cloud

jira-work-management-cloud
jira work management??Task???????????????????????????????
Asked by Motoki Orikasa:

![image.png](/t5/image/serverpage/image-id/277384iB22E2EA30D9D4A56/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please go to project settings \>\> Issues \>\> Screens \>\> Edit the all three screens (Create, Edit and View) and make sure "Category" fields is added. Also refer to this link : <https://support.atlassian.com/jira-work-management/docs/categorize-items-in-your-list-view/>

comments: author: Motoki Orikasa
body: Hello Mohanraj,

Thanks for the comment.

Let me try that you're advices.


Tags: cloud

jira-work-management-cloud