youngmon/atlassian-qna huggingface dataset:
Verification & Recovery Link Emails not being sent/received
Asked by Jim Davidson:

I am trying to setup an Atlassian/Trello account for a new employee. I have created their account however the verification email isn't ever arriving at our email server.

As the administrator, I have checked all received, rejected, delayed email logs and there is nothing coming to us from [@AM](/t5/user/viewprofilepage/user-id/8302).atlassian.com to the new user's account. I have tried (and been successful) sending emails to the new user from both Gmail and our server.


Answers:
author: Andy Heinzer
body: Hi [@Jim Davidson](/t5/user/viewprofilepage/user-id/5354771)

I found the following bounce in our email logs:
> 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) \[YT3CAN01FT027.eop-CAN01.prod.protection.outlook.com 2023-10-31T19:43:23.872Z 08DBDA338900F453\]

I have cleared the suppression for all the accounts on your domain, but this problem could easily happen again. This specific error message is known to happen with Outlook/Office365 accounts sometimes. We have a guide on how you can prevent this problem over in <https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108>

I recommend following those steps to try to help prevent that specific bounce message in the future.

Regards,

Andy


author: Hector Menchaca
body: Hello [@Jim Davidson](/t5/user/viewprofilepage/user-id/5354771) ,

Welcome to the Atlassian Community!

Can you please raise a ticket using: <https://support.atlassian.com/contact/> ?

Regards,

Thanks!
How to remove upselling links?
Asked by Ruby:

It's very confusing for me as an administrator to see so many normal interface elements for Atlassian products and services that we're not currently subscribed to. If it's confusing for me, imagine how frustrating it is for my users!

There must be a way for paying customers to turn these off.


Answers:
author: Ste Wright
body: Hi [@Ruby](/t5/user/viewprofilepage/user-id/1112037)

You can turn off some of the suggestions/tips which pop-up in Jira. You'll need to be an Admin to do this:

* Go to Settings (cog icon in top-right) \> System
* Choose *General Configuration*from the left-hand menu (it should default to this)
* Scroll to the bottom of this page and select the hyperlink *Turn off product recommendations*
* Follow the instructions

Notes...

* Whilst I haven't found a similar option in Confluence, the action is taken from the Atlassian Admin section - so this might turn off recommendations for all products (?)
* The warning message states turning this off cannot be undone, so keep this in mind

---

For some other features, there aren't options to turn these off at present - there are several feature requests for this you could vote for though:

* [CLOUD-11352](https://jira.atlassian.com/browse/CLOUD-11352)
* [MP-100](https://jira.atlassian.com/browse/MP-100)

Or if yours isn't listed, look for others (or make a new suggestion) here: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste


Tags: account

automation

project

template
Not receiving account recovery link on my email
Asked by Aleksandar Salevski:

My colleague cannot get the recovery link for her Atlassian account, Admins added her to the instance it shows her last active in June but she cannot receive the recovery link in her outlook.

htalevska@twicys.com


Answers:
author: Aleksandar Salevski
body: what type of request would i choose?

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/285387i6A3D0148852AB0E6/image-size/large?v=v2&px=999 "Capture.PNG")

comments: author: Hector Menchaca
body: Hi [@Aleksandar Salevski](/t5/user/viewprofilepage/user-id/4337216) ,

You can choose - Technical issues and bugs.

Thanks!


author: Hector Menchaca
body: Hello [@Aleksandar Salevski](/t5/user/viewprofilepage/user-id/4337216) ,

Welcome to the Atlassian Community!

For these kinda of issues is better that you raise a request via: <https://support.atlassian.com/contact/>

Regards,

Thanks!
How to move Community accounts?
Asked by ChrisR:

I was laid-off at my previous employer and want to move my account off of that email and update it to my new company. Can this be done or do I just need to start over?


Answers:
author: Andy Heinzer
body: We have a process to follow for these kinds of request. More info in <https://community.atlassian.com/t5/Announcement-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964>

From that page:
> Then [create a support case using this link](https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=update_contacts&support_type=customer) with the following information:
>
> * A link to your original Community profile (the one associated with your company email address) and include the old email address
> * A link to your new Community profile (the one associated with your personal email address) and include the new email address

We typically need to verify that you have control of that old account first. If you no longer have access to that account, then we need to confirm with an admin from that domain that we have consent to move that account to new address.
Owner
Asked by BBM Thirdline Support:

Dears,

Wwe have a support team service for an external customer. We provide the service with a Jira Cloud Solution.

Our client wants to be the owner of the Jira Instance. Not only pay for it but also manage all the settings . Is it possible to make this change ?

What should we do?

Is this process transparently for the final users?

Thanks


Answers:
author: Peter Van de Voorde
body: Hi [@BBM Thirdline Support](/t5/user/viewprofilepage/user-id/5309048) ,  

Welcome to the Atlassian community, this is a community of Atlassian users and some Atlassians. But this sounds like something you should reach out to Atlassian support for directly, you can contact them here: <https://support.atlassian.com>  

I'm sure they should be able to help you out.  

<br />

Cheers,  
Peter

comments: author: BBM Thirdline Support
body: Thanks,
You don?t have permission to access this content
Asked by Sergey Kovalev:

Hi,To All,

Look like a have a similar question, my account has been deactivated, how to get it back?

##### You don't have permission to access this content {#toc-hId--1532281960}


Answers:
author: Hector Menchaca
body: Hello [@Sergey Kovalev](/t5/user/viewprofilepage/user-id/5316629) ,

Welcome to the Atlassian Community!

It looks like an admin from your organization has deactivated your Atlassian account. To access Atlassian products again **contact your admin to reactivate your account or create a new Atlassian account using a different email address.**

Regards,

Thanks!

comments: author: Ivan Savin
body: please help! I cannot access my data. it says

It looks like your account is disabled.

Ho do I enable it back?

My account is isavin@mail.ru

No messages coming into my e-mail except links for password change
Need to update User name of a user
Asked by ITOPS Notifications {Appfire}:

Hi Team,

We have tried updating a user's username from admin.atlassian.com but the changes are reverting back to earlier after 2 days

Username: Rama Krishna Anumola

Can you please check this and resolve the issue?

Thanks,  
Nishi


Answers:
author: ELFAPP Technologies
body: Hi,

Usernames are typically not relied on in the Cloud. Are you referring to the displayName of the user? If yes, probably you want to check if this user is managed or unmanaged. If it is the former, then changes need to be done from the identity provider since there's a sync between the identity provider and your organization.

comments: author: Nishi Sree Ramala {Appfire}
body: Thank you! This worked.


author: Hector Menchaca
body: Hello Nishi,

As other user commented - first of all you need to check if your organization provision users via IdP - if this is true then all the changes to a user need to be started on the IdP side and then reflected in Atlassian.

Thanks,

Hector M

comments: author: Nishi Sree Ramala {Appfire}
body: Yes. It worked after changing in IDP
As an admin I am not able to login anymore after configuring SSO What now?
Asked by Tom:

Me, and my other colleagues are not able no login anymore after configuring our sso. After some research it seams the configuration was done wrong in jira, as I get the error: Invalid issuer for SAML user. As we are not able to get into our admin account anymore, how would we fix this?


Answers:
author: Hector Menchaca
body: Hi [@Tom](/t5/user/viewprofilepage/user-id/5316318) ,

Welcome to the Atlassian Community!!

This error will occur when the URL in the "Identity Provider Entity ID" field is incorrect in SAML single sign-on within [admin.atlassian.com](http://admin.atlassian.com/).

Verify that the URL within the field matches the value being sent from the Identity Provider. You may need to click "Edit Configuration" and copy it out as it can mask certain characters such as spaces.

If this doesn't solve your issue then please raise a ticket to support.

Regards,  
Hector


author: Nicholas M
body: You will need to contact support to give you access to fix it, it is recommended when setting up SAML for the first time you create an authentication policy that excludes your admin user from the SAML policy so you can authenticate without SAML until you are confident it is correctly configured.
What can I do if I have students I want to see a project and move stories on a Sprint board?
Asked by Jason Owen:

I am a computer science professor and I love Jira for my projects. I have 65 students spread over 18 scrum teams. Each team working on a different project. What is the optimal and most cost effective way to give students the ability to see their scrum board and move and comment on stories without making them a user in Jira? Can I do that?


Answers:
author: Kieren _SmolSoftware_
body: Most cost effective - request a discount via the Atlassian Classroom license <https://www.atlassian.com/solutions/survey/classroom-license-request#/>

You can't get away from making each of your 65 students licensed users, if you also want them to update stories. Creating Team-managed project is probably easiest, letting your students have more control over how the board functions.
You've been invited to Jira Service Management
Asked by Andrei:

Hello! Getting some kind of SPAM from different projects. Is there a way to stop it or remove yourself from the project?

Is it possible to report such projects to Atlassian admins?

Thank you!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The only thing you can do really is forward any email (one from each domain) to abuse@atlassian.com - no need to add any data or explanation, just forward it. It gets turned into a task for the abuse team to check the site and shut it down if it's abusive.
Login affected after changing e-mail of a managed account?
Asked by Thomas L?schner:

Dear Community,

if I change the e-mail address of an already claimed, managed account, does this affect the user's login? Is the user then forced to use the new e-mail address for his login or are both e-mail addresses still usable for login?

Thanks in advance.

Best regards


Answers:
author: Teja
body: Hi [@Thomas L?schner](/t5/user/viewprofilepage/user-id/5215635)

Welcome to the Atlassian Community!

If you use a managed account, **you won't be able to directly update your account's email address** . Please reach out to your organization admins, only they will be able to update your account's email address. A Managed account is a User who is being managed by an Atlassian organization due to Domain Verification.

For more details please find the below document -

[https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html#:\~:text=If%20you%20use%20a%20managed,organization%20due%20to%20Domain%20Verification](https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html#:~:text=If%20you%20use%20a%20managed,organization%20due%20to%20Domain%20Verification).

Thanks,

Teja
Okta provisioned users not receiving initial account activation invite
Asked by Randy Weed:

We have Okta provisioning configured for Atlassian. Users are getting provisioned no issue, however the new users are not getting their email invite from the API provisioning. I am able to go back into the Atlassian admin portal and resend the invite which they receive no issue.

Am I missing a setting in that the activation invites are not getting sent to the new users at the time of the API integrated provisioning?


Answers:
author: Kieren _SmolSoftware_
body: Check that your email server isn't blocking any Atlassian email domains?


author: Nicholas M
body: Hi Randy, You might be better asking this question in the Atlassian Access group as SAML / Scim sync providers like Okta are an Access only feature.
Is this spam
Asked by Lisa:

![Screenshot_20230824-001252_Outlook.jpg](/t5/image/serverpage/image-id/276841iC79CDC2C141BB901/image-size/large?v=v2&px=999 "Screenshot_20230824-001252_Outlook.jpg")![Screenshot_20230824-001430_Outlook.jpg](/t5/image/serverpage/image-id/276843i0351B4232FA58442/image-size/large?v=v2&px=999 "Screenshot_20230824-001430_Outlook.jpg")


Answers:
author: Nicholas M
body: Yes, unfortunately a spammer has found an obscure case to generate these emails with some spam content, this is being actively worked on and right now the spam part at the top of the email is no longer present in these emails.
How do i log a bug against Jira itself?
Asked by Gerald Connolly:

My Jira Profile, is set to UK English (Actually there isnt such a thing its actually just English!) but Jira keeps complaining about my spelling when i use words like synchronise as it wants to spell it the US way ie "iZe" (zed) rather than an "iSe"


Answers:
author: Dave Mathijs
body: [@Gerald Connolly](/t5/user/viewprofilepage/user-id/4632549)

This is your browser's spelling check 'complaining', it has nothing to do with the set language in the account preferences of your profile.


author: Gerald Connolly
body: I still do not have a way to log bugs against Jira (i have other issues that need reporting)


author: Gerald Connolly
body: Hi Dave,

You may be right, but from what i can see i have English as my preferred language in my browser

Regards Gerald


Tags: atlassian-marketplace

cloud
Age Restriction for Trello Account?
Asked by Amy Elliott:

I am trying to have my school approve access for students in my STEM class and I am having a difficult time finding the information that my school needs. Does anyone know if there is an age-restriction or any other information about student access to Trello?


Answers:
author: Nicholas M
body: According the Terms of Service - <https://www.atlassian.com/legal/cloud-terms-of-service>
> **2.6.** ++Age Requirement for End Users.++ The Cloud Products are not intended for, and should not be used by, anyone under the age of 16. You are responsible for ensuring that all End Users are at least 16 years old.

It probably seems silly in the context of Trello, but technically an Atlassian Account is independent of a particular product so can be used across any and all Atlassian products not just Trello.
How can a user find out who are the Org Admins?
Asked by Jevon L_:

Hi,

We're unable to add users to a project Jira/Confluence and found out that their Atlassian accounts have been deactivated at the Org level.

How can we find out who the Org admins are so that we can request their accounts to be reactivated?

Thank you.


Answers:
author: Teja
body: Hi [@Jevon L_](/t5/user/viewprofilepage/user-id/3327175)

Welcome to Atlassian Community!

please note that user should be site admin or Org admin to check the user management.

In order to view who are the org admin, go to settings -\>user management. Filter the users by org admin as shown below -

![Picture30.png](https://community.atlassian.com/t5/image/serverpage/image-id/283448i693B358215D2C1EC/image-size/large?v=v2&px=999 "Picture30.png")

Please accept answer if it helps.

Thanks,

Tejaswini


author: Kieren _SmolSoftware_
body: Hi [@Jevon L_](/t5/user/viewprofilepage/user-id/3327175)

There's no easy way to do this if you don't already have Org Admin access (as [@Teja](/t5/user/viewprofilepage/user-id/5281588) has said).

Best way is to contact the project leads, which you should be able to see in the Jira -\> Projects -\> View all Projects list, and find out if any of them know who the Org Admins **OR**Product Admins are.

If none of them know who the Org Admins are, a Product admin could look at the audit logs in the Jira settings area to see who's making group/product access changes, or they could use an API to retrieve the list of users in the site-admin or org-admin group.

Failing all that... You'll probably need to contact your IT team.

-Kieren  
Co-Founder @ Smol Software \| Ex-Atlassian


Tags: account

atlassian-guard
Is it possible to run a report to check which users have Two-step verification enabled?
Asked by Abbie Sparkes:

Is it possible to run a report to check which users have Two-step verification enabled?


Answers:
author: Adriano Garruba
body: Hi Abbie,

For ++managed accounts++ , it is possible to export a CVS file as per this documentation: Export [**managed accounts**](https://support.atlassian.com/organization-administration/docs/export-managed-accounts/) for a managed account.

FYI: If needed, you can enforce them to enable two-step documentation**[. Enforce two-step verification](https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/)**

* Managed accounts are users where the email domain has been claimed. (For example, user@companyname.com)

For ++unmanaged users,++ it is not possible to audit this configuration.

FYI: If needed, you can enforce them to have two-step documentation: [**Understand external user security.**](https://support.atlassian.com/security-and-access-policies/docs/available-external-user-security-settings/)

* The unmanaged accounts are users with unclaimed email (For example, user@outlook.com, a personal email)

I hope it will help :)
Mirroring custom fields data into SubTask
Asked by Brad Schultz:

I have created subtask for projects/issues that I have automated to generate every time a new issue is started. The custom fields are in both the main project and subtask. I would like the data that is filled in at the main level, "mirror" into the subtask.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Brad Schultz](/t5/user/viewprofilepage/user-id/5567734)

You could use Clone issue in your automation to create the new subtask.

You can have it copy all fields or just a subset.

![clone_into.png](https://community.atlassian.com/t5/image/serverpage/image-id/349059i081B4026C6427C0B/image-size/large?v=v2&px=999 "clone_into.png")


Tags: cloud

jira-cloud
Organization and Org ID
Asked by jriccardo:

Can the Organization ID and Organization fields be hidden or locked down to client facing users?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hey [@jriccardo](/t5/user/viewprofilepage/user-id/5227279)   

I'd recommend you take a look at our app ([Visor](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview&hosting=cloud)) as lots of Jira users find it to be a great compliment to their Jira setup, especially when it comes to sharing custom views with different stakeholders (including client facing users and clients themselves).

In Visor you can lock fields and only show or hide the fields you want to. It is also a bit less intimidating (in my opinion) for people who aren't Jira aficionados.

It's got a two-way integration with Jira so you can use it as a kind of presentation layer for client facing users without having to worry about manually updating data.

Hope you find it helpful - if you do/if you don't it would be great to hear why. Thanks. Mike


Tags: cloud

jira-cloud
How to Handle "Done" tickets that are completed between sprint end and sprint start
Asked by Kiley Bublitz:

The past few sprints, my team has ended up not completely finishing a few tasks. These tasks are usually in "PR Review" and "QA" when we close the sprint on Monday. We do not start the next sprint until Tuesday. Between the end of the last sprint, and the beginning of the sprint on Tuesday, some of those tasks are moved to "Done". The issue I am having with this is that they show up in our next sprint board as "Done" and increase our total sprint points for the next sprint. Is there anyway to prevent this behavior?


Answers:
author: Bill Sheboy
body: Hi [@Kiley Bublitz](/t5/user/viewprofilepage/user-id/5600659) -- Welcome to the Atlassian Community!

The sprint scope includes what was in the sprint when it started, and so...one way to address this symptom is remove the completed items from the sprint before starting it. The key is finding them using JQL and then removing the future sprint from their Sprint field.

I recommend pausing and discussing this symptom at a retrospective to better understand what is happening. It seems the team does work during a sprint to deliver value and then that vanishes from tracking / analysis / review / etc. before any review and retrospective. This may indicate challenges with planning, focus, etc.

Kind regards,  
Bill

comments: author: Kiley Bublitz
body: Hi Bill,   

Thank you for your quick response. If I remove them from the sprint in their Sprint field will that result in me having "Done" tasks hanging out in the backlog?

Warmest regards,   

Kiley


author: Bill Sheboy
body: No, and the speed of removal depends on your project type:

For a company-managed project, they will vanish from the backlog when marked as "Done"...which is why JQL (or viewing the issue directly) is needed to remove the sprint value.

For a team-managed project, I believe you will need to refresh the backlog page in the browser after removing them from the sprint to make them vanish.


Tags: cloud

jira-cloud
Where do statuses come from in a Board that resides in your personal profile?
Asked by Jim Baker:

Hi, I created a Kanban board, and I set its filter to display the issues from 2 software maintenance projects.

For the location of the board, I set it to my personal profile, because I didn't want it to be somehow limited to one of the two software projects in the filter.

When I went to set up the columns for the board, the column config view included statuses (to be distributed among the columns) that are associated to a third (unrelated service management) project.

Since there is no underlying project, I'm not sure how to fix the workflow to get the correct statuses on the board.

Thanks in advance for any assistance!

Jim


Answers:
author: Walter Buggenhout
body: Hi [@Jim Baker](/t5/user/viewprofilepage/user-id/462781),

The statuses are coming from the workflows used across the issuetypes in your 2 maintenance projects. The board location is just a *home* for your board, but it does not impact where your statuses are coming from in any way.

How you constructed your filter may have a significant impact.

Hope this helps!

comments: author: Jim Baker
body: Thanks! I'll look into the filter construction.


author: Jim Baker
body: This doesn't really answer the question, but I found a workaround, I can just let the board reside in one of the two projects, and it takes on the statuses of that project. Good enough.


Tags: cloud

jira-cloud