Unknown/Unwanted Automation Occurring
Asked by alex_webber:

Ex.![Screenshot at Jul 31 12-35-36.png](/t5/image/serverpage/image-id/339232i088EDD095DB29436/image-size/large?v=v2&px=999 "Screenshot at Jul 31 12-35-36.png")

Can someone help us identify where this automation might derive from, please?

We've checked our plug-ins and automation rules but it's nowhere to be found so we are dumbfounded at this point.  

It is causing undesired behavior in our Jira instance and switching back Orgs to our default Org, contrary to another app that we use to rectify this.

Thanks for any further insight!


Answers:
author: Samuel Gatica
body: .


author: Samuel Gatica
body: Hi [@alex_webber](/t5/user/viewprofilepage/user-id/4675615)

That does not appear to be the Automation Plugin. It seems to be the Automation Legacy that is currently in operation.

Go to the project settings -\> Automation -\> Legacy automation

![Screenshot_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/339242iEEFE0017B7265B9A/image-size/large?v=v2&px=999 "Screenshot_1.png")

And check what user is running that automation and disable the ones that you are not using.

![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/339243i350F7AE476245AE0/image-size/large?v=v2&px=999 "Screenshot_2.png")

Hope this helps

Best regards

Sam

comments: author: alex_webber
body: Thanks for pointing us in the right direct [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028)

![Screenshot at Jul 31 14-18-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/339254i588F55C6E3B74F32/image-size/large?v=v2&px=999 "Screenshot at Jul 31 14-18-09.png")

That rule owner / filter doesn't appear to show the rule in question here - how do we see/disable it? But are you suggesting that we just disable this user to resolve this issue?

Note: We know for sure 'Auto Add Customer to Organization' is the specific user here causing the unwanted rule to run.


author: Samuel Gatica
body: Hi [@alex_webber](/t5/user/viewprofilepage/user-id/4675615)

In the Legacy system, please open the rule and disable it using the cog icon.

![Screenshot_5.png](https://community.atlassian.com/t5/image/serverpage/image-id/339255i1A41B0B078ED6E41/image-size/large?v=v2&px=999 "Screenshot_5.png")

Best regards

Sam


author: alex_webber
body: [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028)

That's my point - we don't see this automation rule in the legacy automation list, so are unable to disable it:

"Auto Add Customer to Organization updated the Organizations"

![Screenshot at Jul 31 16-04-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/339263i5CA158D138093F9A/image-size/large?v=v2&px=999 "Screenshot at Jul 31 16-04-09.png")


author: Samuel Gatica
body: Hi [@alex_webber](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4675615)

The name of the rule is not "Auto Add Customer to Organization updated the Organizations"; that refers to the action logged. You will need to review each automation listed individually to identify which ones are updating the Organization field and then disable those specific rules.

Best regards

Sam


author: alex_webber
body: [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028) I checked every-single legacy automation rule and none of them are changing the Org back to \[P\] Gladly - so we're at a bit of an impasse here.


author: Samuel Gatica
body: [@alex_webber](/t5/user/viewprofilepage/user-id/4675615)

Do you believe that someone might be accessing that account and making changes?

Verify the user administration page to determine the last access date for that account.

Best regards

Sam


author: alex_webber
body: Possibly, but that is concerning if that is the case here - FYI:

![Screenshot at Aug 02 12-37-50.png](https://community.atlassian.com/t5/image/serverpage/image-id/339792iE937640F28B33A31/image-size/large?v=v2&px=999 "Screenshot at Aug 02 12-37-50.png")

Perhaps I can just revoke these groups to disable the automation then [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028) ? (As this Org automation appears to be the only thing it does)  

Can always reinstate if things go wrong!!!


author: Samuel Gatica
body: Hi [@alex_webber](/t5/user/viewprofilepage/user-id/4675615)

Yes, that was going to be my next suggestion.

You can disable the user from the User Administration page, where you will also see the last login date for the user in the application. Please disable the user account without deleting it, in case you need to reactivate it later.

Best regards

Sam


author: alex_webber
body: ![Screenshot at Aug 02 15-00-46.png](https://community.atlassian.com/t5/image/serverpage/image-id/339809iD7E566E217A3441C/image-size/large?v=v2&px=999 "Screenshot at Aug 02 15-00-46.png")

Seeing this + can't disable, [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028) - can only remove.

Where do I change the owner of the rule btw?

![Screenshot at Aug 02 15-08-27.png](https://community.atlassian.com/t5/image/serverpage/image-id/339812i90A1B69E53B21E92/image-size/large?v=v2&px=999 "Screenshot at Aug 02 15-08-27.png")  

Thinking the best next step here is to:

1) Change the owner of these automations to me instead

2) Then, remove that 'Auto Add Customer...' user as will still need this other rule FWIW


author: alex_webber
body: Confirmed, that this user doesn't exist according to our exported user list (incl. all users) !!!


author: Samuel Gatica
body: Hi [@alex_webber](/t5/user/viewprofilepage/user-id/4675615)

If you want to change the owner, you need to go the main page of the Legacy Automation.

![Screenshot at Jul 31 14-18-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/340012i7AB5525B8FB94551/image-size/large?v=v2&px=999 "Screenshot at Jul 31 14-18-09.png")

Note: Changing the owner will not stop the automation from running.

Best regards  
Sam


author: alex_webber
body: OK [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028)

I could not delete that user and nor would we want to because there are several other rules at play that we still need IMHO.

I also still can't find the rule that specifically carries out this unwanted org change activity so we're at a bit of an impasse at this juncture.

Any thoughts on where we go next with this?


author: Samuel Gatica
body: Hi [@alex_webber](/t5/user/viewprofilepage/user-id/4675615)

You may also want to check if there any post function that may be trigger the update.

If you cannot find any, then may suggestion is to open a ticket wit Atlassian support so they can try to check logs.

Best regards

Sam


author: alex_webber
body: Thanks a lot [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028)

Where would one find out about post functions that might trigger these Org. updates?

Warmly,

\~Alex


author: Samuel Gatica
body: Hi [@alex_webber](/t5/user/viewprofilepage/user-id/4675615)

Please review the workflow transitions related to the issue that is experiencing issues.

Best regards

Sam


Tags: cloud

jira-cloud