youngmon/atlassian-qna huggingface dataset:
While installing Bamboo on Ubuntu Server, installation gets stuck and say Please wait while Bamboo s
Asked by NetEdgeManoj:

While installing Bamboo on Ubuntu Server, installation gets stuck and say Please wait while Bamboo starts an instance.I have tried with both custom and Express Installation.


Answers:
author: Daniel Santos
body: Hi [@NetEdgeManoj](/t5/user/viewprofilepage/user-id/3575216)  

It might be related to a database configuration issue.

* Can you check the logs to verify what are the latest error messages and share them with us?

The file you need to check is **\<Bamboo_Install\>/logs/catalina.out .**
How to call chrome by bamboo with selenium web driver?
Asked by Ivy Zhou:

Hi,

I'm using Bamboo to trigger the automation test execution but get a Chrome failed to start error:

error_message": "unknown error: Chrome failed to start: exited abnormally  
(unknown error: DevToolsActivePort file doesn't exist)  
(The process started from chrome location /usr/bin/google-chrome is no longer running, so ChromeDriver is assuming that Chrome has crashed.) (Selenium::WebDriver::Error::UnknownError)  
#0 0x7f3030ace959 \<unknown\>

But the same command (below) can be executed successfully from Konsole window:

cucumber BROWSER=chrome MODE=local --tags=@test

The automation framework is cucumber+selenium+ruby

Linux version 3.10.0-514.16.1.el7.x86_64

Chrome version is the latest 77.0.3865.40

Chrome driver version(not sure but get it by the official suggestion which is from <https://chromedriver.storage.googleapis.com/index.html?path=77.0.3865.40/>)

Could anybody kindly help please?

Thanks very much indeed.

Best Regards,

Ivy


Answers:
author: Pilar Gonzalez
body: Hi Im having the same issue, has someone ever resolved this ? Thanks.


author: Daniel Brown
body: Hi guys,

I was having the same issue with Cucumber - Selenium - Ruby when we made the switch from Jenkins to Bamboo. I managed to fix it by doing the following:

```
args= %w[--headless --no-sandbox]
driver = Selenium::WebDriver.for :chrome, args: args
```

I'm pretty sure you could remove the --headless param and the solution will still work. It seems the --no-sandbox is the essential one to fix it.

Let me know if it works for you.

Thanks,

Dan

comments: author: Jway Aj
body: Hi Dan,

Where do we add this below code to run as non headless mode ?

```
args= %w[--headless --no-sandbox]
driver = Selenium::WebDriver.for :chrome, args: args
```


author: Stephen Lindo
body: Hi,

I am also having the same issue. Were you ever able to resolve this? Everything I've found online and tried has not worked.

Thanks

Steve


Tags: selenium
Authorized agent requires reauthorization after server restart
Asked by James Brown:

I am currently experiencing an issue with a bamboo agent requiring it to be authorized after a server restart.

The agent was previously authorized before the server was restarted. The agent configuration is the same and was not uninstalled from the server it was installed on. It additionaly has the same IP address and UUID?

Has anyone experienced this issue and found the cause and solution to this issue?


Answers:
author: zaro-atlassian
body: Hey [@James Brown](/t5/user/viewprofilepage/user-id/721095)

This could also happen if your reverse proxy (if you have one) settings were changed since the agent was approved the first time. As an example, if you change the X-Forwarded-Host configuration on your proxy, Bamboo may see a different IP even if the IP of the agent host did not change.


author: Daniel Santos
body: Hi [@James Brown](/t5/user/viewprofilepage/user-id/721095)

The agent identification/authorization is processed based on UUID and IP address.

* Do you mind checking if your Bamboo server or agent changed the IP while the server was restarted?


Tags: agent
Plan publish error in Bamboo
Asked by Swatilekha Paul:

I am getting the below error in Bamboo:

\[ERROR\] Failed to execute goal com.atlassian.bamboo:bamboo-specs-runner:6.7.1:run (default-cli) on project bamboo-specs: Execution default-cli of goal com.atlassian.bamboo:bamboo-specs-runner:6.7.1:run failed: java.lang.reflect.InvocationTargetException: An error occurred while publishing plan XXXX-XXXX: Connection reset -\> \[Help 1\]

org.apache.maven.lifecycle.LifecycleExecutionException: Failed to execute goal com.atlassian.bamboo:bamboo-specs-runner:6.7.1:run (default-cli) on project bamboo-specs: Execution default-cli of goal com.atlassian.bamboo:bamboo-specs-runner:6.7.1:run failed: java.lang.reflect.InvocationTargetException

Can someone help with this error?


Answers:
author: Daniel Santos
body: Hi [@Swatilekha Paul](/t5/user/viewprofilepage/user-id/3574082)

In order to identify what is causing this, we will need to check in which conditions this problem is happening. Please help me with the following questions:

* Do you have other specs plan running as expected?
* Was this plan working before from specs?
* Is there any recent configuration change/plugin installation that associated with this?

I found a different thread with a similar problem:

* [Bamboo java specs publish issue](https://community.atlassian.com/t5/Bamboo-questions/Bamboo-java-specs-publish-issue/qaq-p/969243)

In that thread the problem was caused by the **GitHub status plugin**if you have this plugin installed, would you mind temporarily disabling/uninstalling it?
License cost
Asked by Staffan B?cklin:

I am confused with the licensing cost for   
Bamboo. One part says agents affect licens cost and Another says that number of users affect license cost.

I am working as a developer and QA Engineer at an consulktancy firm where we do all our work inhouse. Servbers, developing Machines etc are all within our office. we are about 20 -30 working with development and about 5 working with QA affaires.

We have rather few but big customers, all in the digital Commerce. We devlope and customize plugins, clients and servers and we are applying Scrum. Everything we do starts with local development Environments which are then checked into Bitbucket and then deployed manually to a test Environment and then tested by QA engineers. Finally the work is then put into the production Environment.

We want to automize this process so that as soon the developers check in their code to Bitbucket,, the code is compiled and packaged to jar files and put to the test servers. Automized tests of all levels are run. If all tests are passed we then bring the jar files to the production Environments manually.

We have no need to have the Bambo server anywhere else than at our own office LAN. The servers at our offices resides at a data warehous. Everything else than local files are at that cloud provider of platforms but yet Everything is within our LAN.

What could this cost? For me it looks like at most one remote agent is needed and then the license cost a year is 1.100,00 $. Am I missing something. 1.100,00 $ is a very reasonable price.

Best regards

Staffan


Answers:
author: Daniel Santos
body: Hi [@Staffan B?cklin](/t5/user/viewprofilepage/user-id/3563273)

Thank you for rasing the flag about this confusing information. I suppose you saw it on this page: <https://www.atlassian.com/licensing/bamboo>.

After reading your message and digging a bit I found that page with a table on section 7 which has the wrong information. I reported this internally and soon we will have someone fixing that. Bamboo does not have a limitation on the number of users. Please let me know if there is any other page where this information is confusing or wrong.

This is the main information you need to consider when deciding for a license tier:

* There is no user restriction in Bamboo. It doesn't matter the license tier.
* The first tier (Starter License) is for really simple projects where the users/devs want to know Bamboo better and maybe use it in bigger projects later. Some details:
  * It only supports 10 jobs.
  * This license tier has only support in Community (where we don't offer an SLA).
* The next license tier is 1 remote agent. It gives you:  
  * Unlimited number of local agents
  * 1 Remote agent
  * Atlassian support with rules and SLA as per [Atlassian Support Offerings](https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html)

Considering your description, I would say you should go with the license of 1 remote agent. Please let me know if you have more questions about this.


Tags: agent

licence
Filtering on dashboards
Asked by Melissa McCabe:

I have a dashboard created for all open tickets for my team of people and our customers. Why do the columns only sort by alpha order and not allow you to put a filter in to select certain customers or certain team members? I don't want to have to create a filter for each customer or team member. Would "Rich Filters" help me with this or what has anyone done to alleviate this issue? TIA!


Answers:
author: John Funk
body: Hi Melissa - Welcome to the Atlassian Community!

Yes, I would recommend Rich Filters for that.

comments: author: Melissa McCabe
body: Thank you!


author: John Funk
body: You are welcome!


Tags: cloud

jira-service-management

jira-service-management-cloud
Update multiple organization detail fields at one time?
Asked by Alan DePew:

Is it possible to update multiple organization detail fields at the same time using the API?


Answers:
author: Huzur Polat
body: [@Alan DePew](/t5/user/viewprofilepage/user-id/5513950) hey, did you find a solution?

comments: author: Alan DePew
body: Unfortunately, no. I am currently having to run an API call for each field to update.


Tags: jira-service-management

jira-service-management-cloud
Can I add additional custom fields to an issue type once the issue is moved to a specific status?
Asked by Lilli von Berg:

Hey everyone,

in my Jira Service Project, I want to implement specific custom fields to an issue once the issue is moved to a specific status. It is important that those fields are not visible when the issue is created by the Reporter but only once the issue is moved to specific status.

In case that is possible, I would also create the rule that only the people who have internal access can se those fields, not the reporter (customer). Yet, it is imortatant that the data is added to a custom field since this the way our BI Team needs the information.

Any help is greatly appreciated!!

Best, Lilli


Answers:
author: Camilo Galleguillos
body: Hi, [@Lilli von Berg](/t5/user/viewprofilepage/user-id/5513927)

One approach could be to create two sets of fields: one to be used by the agents and other to be added to the customer portal and be visible to the customer. An automation rule can be used to copy the values to the customer facing fields once the issue reaches the required status (and another can copy the values again in case of updates).

Best,  
**Camilo Galleguillos R.**


Tags: cloud

jira-service-management

jira-service-management-cloud
When I edit my workflow, the validators or post-function created with jmwe are not loaded anymore.
Asked by Jean-Marc Du:

Problem: JMWE contents are not loaded anymore. It seems there is a problem.

My instance is on the cloud.

I have installed the apps a week or two ago, and at the beginning everything was working fine.

I kept on adding conditions, validators, post-function in my workflow. I don't know what caused the issue.

Now when JMWE contents must be loaded, it displays an application error. (see screenshot)

![Capture d?e?cran 2024-06-05 a? 17.14.51.png](/t5/image/serverpage/image-id/328129i74EA73E9A6B64273/image-size/large?v=v2&px=999 "Capture d?e?cran 2024-06-05 a? 17.14.51.png")


Answers:
author: Avinash Bhagawati _Appfire_
body: Hi [@Jean-Marc Du](/t5/user/viewprofilepage/user-id/5506372) , Good day!

Please accept our apologies for what you have experienced.

We identified that there was a JMWE outage that occurred on June 5, 2024, due to an issue with the JMWE API token. After our investigation with Atlassian, we have rolled the app back to its previous version to restore access. It is operational now.

If you have any questions meanwhile, please open a support ticket on our portal at <https://appf.re/support>

Thanks,  
Avinash


author: Teja(Appfire)
body: Hi [@Jean-Marc Du](/t5/user/viewprofilepage/user-id/5506372)

I am Teja from Appfire.

We apologize for any inconvenience this may have caused.

We would like to inform you about an incident that occurred on Jun 05, 2024, at 11:35 EDT, where JMWE experienced an outage due to the JMWE API being down. For further details, please refer to the [JMWE status page](http://status.innovalog.com/). To ensure our customers can resume using JMWE seamlessly, we have rolled back to the previous version. Consequently, the system is now functioning as intended.

We want you to try the scenario again and let us know if you see any issues with it, we are happy to help you!

Thanks,  
Teja


author: Trudy Claspill
body: Hello [@Jean-Marc Du](/t5/user/viewprofilepage/user-id/5506372)

I heard from a colleague that JMWE/Appfire was experiencing an outage. My colleague got that information via a support case they opened with Appfire.

You might want to also open a support case directly with Appfire about the problem.

[https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=support)

comments: author: Trudy Claspill
body: In another post I found there is a Status page for the JMWE api

<http://status.innovalog.com/>


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-ex

cloud

jira-service-management

jira-service-management-cloud

jmwe
Approval without being sign in
Asked by Bruno Brendel Gomes:

It's possible to configure the approvals through e-mail without sign in only to a specific group?

I know i can set the configuration to all users of the project, but i need that only for the leadership.

I did some research and didn't find anything about this possibility.


Answers:
author: John Funk
body: Hi Bruno,

The Approvals will only go to the people you put in the Approvers field. So if you don't want some to approve by email, then don't put them in that field, and figure out another way for their approvals like maybe a different step in the workflow.


author: Kian Stack Mumo Systems
body: [@Bruno Brendel Gomes](/t5/user/viewprofilepage/user-id/5475143), no this is not possible. I looked in Atlassian's system to see whether or not there is an outstanding feature request, but I'm not seeing suggestions related to that sort of request.


Tags: cloud

jira-service-management

jira-service-management-cloud
Validation at request creation
Asked by Mohamed Saad Taha:

Dears,

I want to configure validation at certain request creation if the reporter line manager is inactive user or equal ( system )

I already get the line manager information from AD

is there any idea for this


Answers:
author: Mohamed Saad Taha
body: Dears Experts.

Any Idea's please for the above


author: Vijay Dadi
body: please provide details on how you are tagging your manager as approver.

in case you are doing object lookup on employee schema, you can add in status as a qualification.

comments: author: Mohamed Saad Taha
body: [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989) ,

thanks, Alot for your reply I am using ++**Active** **Directory Attributes Sync add on**++ to get the line manager from AD for the reporter and I configured line manager (user selection field) to be the approval in the stage called line manager approval, but I have two issues

1- the line manager for the reporter in inactive user (employee resigned)

2- if the reporter line manager in AD is empty i set the line manager value to user called system

now I don't want to allow reporter to open request if his line manager is empty or inactive

-- i didn't get your point (++**you can add in status as a qualification)**++

thanks, on advance


author: Vijay Dadi
body: so the 1 use case, you can set the approver as system when LM is absent or inactive.

once you set the approver as system, you can modify your workflow to override the approval process to move forward with your request.


author: Mohamed Saad Taha
body: thanks a lot for your reply but unfortunate i didn't get your answer

what is need is block both scenarios 1 and 2 from opening the requests until they update their AD account with active LM


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
how can i give IP allowlist permissions to jira admin?
Asked by Vera Valshonok:

I have a Site admin in jira who can go to admin part to Security and then when going into IP allowlist it shows that he has no permissions to see it. I need him to see it and edit.

How can i provide him such permissions as jira admin?


Answers:
author: Trudy Claspill
body: Hello [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

You would have to grant that user Organization Administrator permissions.


Tags: cloud

jira-service-management

jira-service-management-cloud
User able to access Issues from JIRA portal but not from portal UI
Asked by Arun Nayak:

Hi,

We have a group of users who has read access to JIRA service desk tickets from agent view as users are part of software license group but same users when accessing the ticket from portal UI it is not allowing, Is this a known behavior?

I just surprised that users has browse permission in project level and able to access all Tickets from JIRA client view but if same user trying to open ticket from portal UI it is not allowing.

Thanks

Arun


Answers:
author: Trudy Claspill
body: Hello [@Arun Nayak](/t5/user/viewprofilepage/user-id/4147672)

Welcome to the Atlassian community.

That is expected behaviour.

The Customer Portal can be used by Customer users to see issues they have reported and issues shared with them, and can be used by JSM Agents to see the Customer Portal view of the issue.

If the users have JSW licenses but not JSM Agent licenses, and are not Customers with whom the issues have been shared, then they will not be able to see the JSM issues through the Customer Portal.

comments: author: Arun Nayak
body: Thanks, understood.


Tags: cloud

jira-service-management

jira-service-management-cloud
Manage request types
Asked by Thanasis Giannopoulos:

I've created a project with various types of requests. How can each client accessing the project view specific requests instead of all requests?


Answers:
author: Manoj Gangwar
body: Not Sure about Jira Cloud but In Jira DC there is a plugin called Extension for JSD which provide the functionality to hide/show Request Types based on the groups.


author: Vijay Dadi
body: This is not possible. The requests created within a project; they are all accessible in portal irrespective of type of client.


Tags: cloud

jira-service-management-cloud
customer portal: to choose agent by customer
Asked by Emilia KASPRZYK:

Hi

i need help with next issue, i can't find the way to change it by myself.

Second, i would like to give a choice to customers whos' help they need? is that possible at all?

![2024-06-05 11h25_17 Anonymous .png](/t5/image/serverpage/image-id/328003i475EE99166DEB3DF/image-size/large?v=v2&px=999 "2024-06-05 11h25_17 Anonymous .png")


Answers:
author: Kai Becker
body: Hi [@Emilia KASPRZYK](/t5/user/viewprofilepage/user-id/3658553)

thanks for your question. What do you mean by "choose assignee by customer" ?

Regarding the options for the customer to reject or close a ticket, you have to go into the workflow of that request type or its corresponding issue type and make sure to enable the checkbox on these transitions:

![Screenshot 2024-06-06 at 11.14.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/328289i486AF1A71308C1D3/image-size/large?v=v2&px=999 "Screenshot 2024-06-06 at 11.14.12.png")

comments: author: Emilia KASPRZYK
body: Regarding the options for the customer to reject or close a ticket - found it, thank you.

for What do you mean by "choose assignee by customer" - i would like to give to customer rights to choose his agent, is that possible? The person who resolve his problem.


author: Kai Becker
body: Hi [@Emilia KASPRZYK](/t5/user/viewprofilepage/user-id/3658553)

thanks for clarification. As far as I know, there is no solution to let the customer pick his agent.

Sorry...


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Assets - use regular expression for attribute validation - max 3 characters
Asked by Simon Sahli:

Hi Atlassian community,  

we are using Jira Assets and for one attribute we would like that only 3 characters can be used. This is a rule and if people are not doing this then we get problems in post processes.  

I know there is a validation functionality for Jira Asset attributes for which one can use a "regular expression". I however never used this and I am not sure if and how the requirement of max 3 characters can be achieved with this.  

![Asset Attribute validation.png](/t5/image/serverpage/image-id/328006i1735A78E26F846B8/image-size/large?v=v2&px=999 "Asset Attribute validation.png")  
My question therefore, do you know if with this regular expression we can define that max 3 characters (signs) shall be used? Or even better precisely 3 characters?  
If yes, then I would appreciate an example.  

Lastly, this is a text attribute.  

Thanks for any kind of input!  

Cheers,  
Simon


Answers:
author: Mark Higgins
body: Hi Simon,

I must admint I did use Google Gemini to show me this and it came back with:

**Specific Format Validation:**  

    ^[A-Z]{3}-[0-9]{4}$

This regex matches a specific format, such as three uppercase letters followed by a hyphen and four numbers (e.g., ABC-1234).

So in your example, \^\[A-Z\]{3} will require 3 upper case characters.

I tried this and it appears to work, so I've learnt something as well.

Cheers

Mark

comments: author: Simon Sahli
body: Hi [@Mark Higgins](/t5/user/viewprofilepage/user-id/3517340)  
thanks for your extra effort and yes it works exactly as I wanted!  
You must type in exactly three alphabetical characters with capital letters.  
So my case is solved.  

I just have one last question before closing this   
What is this "expression language" for Asset attributes called? Like there must be some documentation on this somewhere, non?  

Otherwise, I will just also use AI tools for the next case.  

Thanks,   
Simon


author: Mark Higgins
body: Hi Simon,

Its actually an industry standard, called Regex.

If you google Regex, you will see where I found this.

Glad it worked.

Cheers

M


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
How do I filter (JQL) all service management issues in Jira?
Asked by Clemens Kleibusch:

Hello community  
There are already some holes in the JQL commands. But now I have come across one for which I have not found anything on the net:  
How do I filter all service management issues in Jira?  
I crawled through the reference fields and thought it should work with

request-channel-type is not EMPTY

But there are many hits in our software projects. For whatever reason.

Every idea is welcome. I don't want to list all (around 100) SM projects.

Thanks, Clemens


Answers:
author: Duc Thang TRAN
body: Hello [@Clemens Kleibusch](/t5/user/viewprofilepage/user-id/1000205)

Do you able to make a request with : request-channel-type = Portal or similar value ?  
That will show you all request that created via portal .   
Or you can also try a request :  
"Customer Request Type" is not empty or similar field on your instance  
Hope this can help

comments: author: Clemens Kleibusch
body: Hi [@Duc Thang TRAN](/t5/user/viewprofilepage/user-id/5371199)

Your idea was the right way! I checked my JQL again: Not only did I have

```
request-channel-type is not EMPTY
```

but also an OR operator. That's why I thought the results are wrong.

**Conclusion**: to get all Service Management Issues you can use JQL

```
request-channel-type is not EMPTY
```

Thank you for helping me think :)

Clemens


Tags: data-center

jira-service-management

jira-service-management-data-center

jql