youngmon/atlassian-qna huggingface dataset:
Multiple epics in one row on the timeline?
Asked by Krzesimir:

Hi there,

I'm using Jira Cloud with Advanced Roadmaps and I found an article for Data Center version which shows something I'd be very interested in. It seems to be possible to have multiple subsequent epics in a single row displayed on the timeline. I'm wondering if this can be achieved somehow in Cloud version too and I'd be very appreciative of any help here.

This is how it looks on a screenshot from the [Data Center documentation - Using Jira applications with Advanced Roadmaps for Jira.](https://confluence.atlassian.com/jirasoftwareserver/using-jira-applications-with-advanced-roadmaps-for-jira-939938820.html)As you can see, there are two subsequent items in the first row of the timeline:

![RN+Backlog](https://community.atlassian.com/t5/image/serverpage/image-id/169621i8B1C56D7FA8168C1/image-size/large?v=v2&px=999 "RN+Backlog")

Any suggestions, please?


Answers:
author: Emma Ysebaert
body: Hi Krzesimir,

The interface you're referring to is our 'Live Plans' application, which we [ended support](https://confluence.atlassian.com/advancedroadmapscloud/ending-support-for-live-plans-legacy-interface-in-advanced-roadmaps-1043897534.html) for on 31st July this year.

Unfortunately, there is not currently a way to achieve the behaviour you're looking for in the redesigned interface - but we love to hear feedback like this, and will definitely keep this in mind when strategising new features!

Emma

comments: author: Krzesimir
body: Hi Emma,

Thanks for a quick and informative answer, sad to hear it's no longer available. The problem I was trying to solve here, which I should've probably mentioned in the first post, is that the roadmap can get massively long, making it hard to read and follow. We were looking to shorten it a bit. Even if issues are grouped thematically by components (or in other way), the roadmap can get very bulky.

Thanks again :)


author: reeve
body: This would be an awesome way to show and communicate the timing plan to a wider business.  

Showing more info on one row is perfect for the 1 page snapshot.  

A common view I'd want to show on a programme plan is 1 or 2 rows per team over a 2 year period.  

Is there any plans to re introduce something like this?  

<br />


author: Hannah S
body: Also chiming in that creating a "Slide Deck Friendly" roadmap would be a HUGE win. Anything past 10 rows becomes impossible to read. I would like to see a simple view that tells a high level story on the timeline/roadmap.

Thanks for considering.


Tags: advanced-roadmaps

cloud
How do I create Features in Advanced Roadmap that belong to my Scrum Board?
Asked by Solomon Oghabir:

I created a Feature in Advanced Roadmap which was very quick and easy to populate into Jira. The only problem is the Feature disappeared from my Advanced Roadmap a few seconds later since it was created without being tied to my team's Scrum page.  

My Advanced Roadmap is tied to a Scrum Board so I was surprised that the newly created Feature was not tied to my Scrum Board and disappeared from my Advanced Roadmap


Answers:
author: Joseph Chung Yin
body: [@Solomon Oghabir](/t5/user/viewprofilepage/user-id/4625047) -

Welcome to the community. Can you provide more details?

1) "Feature" - Do you mean by an issue type configured in your issue type hierarchy setup?

2) What is your hierarchy setup - (i.e. Feature issue type is a parent for "Epic")? If so, did you roll-up your Epics to your Feature issues?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps

server
Creating an issue from the Advanced Roadmap does not add a number
Asked by Grace Cupat:

I have tried both Eric and Stories in creating issues directly from the Advanced Roadmap by clicking on the "Create Issue" link. While it will create the Epic and show it, there is no issue number and therefore trying to open it does not work, and looking in the issues or backlog that ticket does not exist. Any help would be greatly appreciated.


Answers:
author: Walter Buggenhout
body: Hi [@Grace Cupat](/t5/user/viewprofilepage/user-id/4518120) ,

When you are working in an *Advanced Roadmaps plan,* all the changes you make there are initially done in sandbox mode. You need to actually **commit** these changes to Jira before they will become visible there.

In the top right corner of your screen, there is a big button **Review Changes**. Clicking that button will open up an overview of all changes you made that haven't been saved to Jira yet.

Clicking **Save selected changes in Jira** there will create the issue and assign the key. After that, you should be able to view them as expected.

Hope this helps!

comments: author: Grace Cupat
body: Thank you! Exactly the answer I was looking for


Tags: advanced-roadmaps

cloud
Unassigned in Advanced Roadmap
Asked by Keith Francis:

I'm creating Product/ Initiative/ Epic/ Story/ Task/ Sub-Task as my structure in company managed project and when i go to Advanced Roadmap I have some of the Issues that have appearing as Unassigned when I view by Teams. These issues are assigned as it shows in the Team associated folder but also in unassigned.


Answers:
author: Keith Francis
body: I've worked it out - its because the stories and subsequent tasks aren't assigned and therefore shows up as unassigned through the hierarchy level


author: Joseph Chung Yin
body: [@Keith Francis](/t5/user/viewprofilepage/user-id/4456539) -

Are you referring to issue assignee? If not, are you referring to team assignment?

Please clarify. Screenshots of your issue will be the best to allow us to assist you further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

comments: author: Keith Francis
body: ![Unassigned in Advanced Roadmap.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/168648i9824258B49E8A358/image-size/large?v=v2&px=999 "Unassigned in Advanced Roadmap.JPG")


author: Keith Francis
body: Thanks Joseph - Its the Team assignment


author: Joseph Chung Yin
body: Excellent. Your finding is correct. Team assignment needs to be done at all level (issues) as you discovered.

If my suggestion helped you, please click "Accept answer" when you have a chance.

Best, Joseph


author: Kristina Radeva
body: Thanks, this helped me too! I fixed it by changing the hierarchy filter and only showing the Epics and nothing below it.


author: Aislin Percival
body: I assigned my issues (at every level) to a team, assigned the team to the board and grouped by sprint but my sprints are still not appearing at the top of the top level planning view.   

The source is a scrum board. Right now there is only one source as we are really just testing out advanced roadmaps and learning.   

Trying to understand why they're not showing up (and hoping it is not something totally silly that I have missed).  

The issues are also still showing up as unassigned even though they have been assigned a team and an assignee. Maybe there is a delay? I have refreshed several times and made sure to accept all the changes.   

Puzzled and would appreciate any advice.


author: Jessica Ketcham
body: Thank you! This worked for me.


Tags: advanced-roadmaps

cloud
Can we send a single email to all members of the card?
Asked by Rishabh Negi:

Is there a way to send a single email to all members of the card?

Currently, through automation, we can send an email notification to every member of the card separately, but I want to send a single email instead of sending them separately.

It would be better if we could add them in CC.


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Rishabh Negi](/t5/user/viewprofilepage/user-id/5552541) you can change the option from sending to a particular address to sending to all members of the card or board. See below:

![Screenshot_20240726_080310_Chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/338023iBA662ABA6EB9C71C/image-size/large?v=v2&px=999 "Screenshot_20240726_080310_Chrome.jpg")

comments: author: Rishabh Negi
body: I want to send a single email to every member on the card (like by adding members to cc). And this functionality is used to send email separately to everyone.


author: Rishabh Negi
body: Sorry for the late reply. For the past few days, I have been unable to reply or add comments to this topic because I was facing an error that said 'your HTML is incorrect.' When I tried to click the send button multiple times, it said something like 'you already have a similar post; please edit it.'.


author: Hannah Humbert - Simpla Workflows
body: [@Rishabh Negi](/t5/user/viewprofilepage/user-id/5552541) Ah, I see. I didn't realize it would send separate emails. You may need to use a different automation tool such as Zapier or Make.com


author: Rishabh Negi
body: Thanks for the clarification. I'll look into using a different automation tool like Zapier or Make.com as you suggested.


Tags: cloud

trello-cloud
Automation for emailing attachments from a Trello card
Asked by Accounts Team:

We need our accounts dept to receive photo attachments of paperwork received by the team instore, these are uploaded to the Trello Action card, can we automate an email to the accounts@ email address?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Try something like:

```
When an attachment is added to a card, send an email to hannah@simplaworkflows.com with message: "A new attachment has been added. See here: [{attachmentname}]({attachmentlink})."
```

comments: author: Accounts Team
body: to identify the attachment names and attachment links when there are multiple options i.e. Supplier delivery notes or invoices requiring actions, is it best to simplify the attachment name editing it to the Supplier name each time, rather than the photo/scan identifier?

Or do you have a simple way of achieving this?


Tags: cloud

trello-cloud
Notification of Norton that Trello information has been broadcast on the dark web
Asked by Michelle Airey:

I wonder if someone could help. I've received a notification today from security software that my information has been made available on the dark web and the source maybe Trello.

Can someone tell me how I get in touch with the organisation about this as there has been no notification that they are aware of the breach or doing anything to prevent this occuring again.

It only appears to be giving me the option to add a request in the community rather than to speak with someone directly (which would have been my preferred solution)

Thanks


Answers:
author: Mutya A
body: Hi Michelle,

We recently updated our public statements to address these concerns.

You can find detailed information here in our Community post: [Setting the Record Straight about Trello User Profile Data](https://community.atlassian.com/t5/Trello-articles/Setting-the-record-straight-about-Trello-user-profile-data/ba-p/2587253).

Also, Trello users with an [active subscription](https://trello.com/pricing) can submit support tickets. Free users can post their questions here in the Community and we'll be happy to assist them.

I hope this helps, but let us know if you have any questions.  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Trying to change my email, dont get a validation email from Atlassian.
Asked by Nano:

I have changed password this surely would disconnect it from an google acocunt?  
I have enabled 2FA.

But I never get an Email from Atlassian, I have tried with 2 different accounts but nither works.


Answers:
author: Alisson Sartor
body: Hello, Nano!  

Welcome to the community.  

I checked our email system, and there are some delivered messages from us to your email, so there's not an issue with a block or something similar. Did you receive it?  

As for disconnecting from an account you can check the instructions below  

Logging out of remote Trello sessions {#toc-hId--351436951}
-----------------------------------------------------------

You can also log out of Trello if you logged in from somewhere else and forgot to log out.

1. Go to <https://trello.com/your/account>.

2. Go to the "Sessions" area (scroll to the bottom of the page)

3. Click "Log Out Other Sessions"  

   <https://support.atlassian.com/trello/docs/logging-out-of-trello/>  

   Kind regards  
   Alisson  
   Trello Team

<br />

<br />

<br />


Tags: atlassian-account
My entire personal board is gone - HELP PLEASE.
Asked by Anna McConachie:

Hi Everyone,

I'm really hoping someone can help me.

My Trello board is: <https://trello.com/b/3Rber0MZ/annas-workflow>

And has over 2 years of work on it that I NEED to access.

But when I go to this board on my account's email address and password, my board isn't there and it says I need to request access to it.

I've requested access to this board and haven't received any emails on the account it's linked to - what should I do?


Answers:
author: Alisson Sartor
body: Hello, Anna!  

Welcome to the community

Are you logged on to your account with the end \[progressiveparty?\] I will obfuscate the rest for security reasons since we are in a public space. I checked, and with this account, you should be able to check the board. You have a personal account on that board as well on a Gmail email, but that account isn't a member of the workspace, so this could be an issue.  

You can contact the workspace's admin, user lewisgilbert4, and ask for more details since he also controls the workspace invites and permissions.  

Kind regards  
Alisson  
Trello Team


Tags: access

accessibility

account

account-identity

account-management

atlassian-guard
My coworker cant open cards
Asked by Mickael G:

Hi,

My coworker was add to my board as member label but she can't open or read any card on it.

At least, she can create one, but still can't open or read it.

Could you help me please ?

Regards.


Answers:
author: Alisson Sartor
body: Hello, Mickael!  

Welcome to the community.  

There are no settings that would significantly reduce member activity on boards, as you indicated. Could you please verify with her if this issue persists in incognito mode as well? It appears to be related to a browser problem, so making this test can confirm if is something related.

<br />

<br />

Kind regards,  
Alisson  
Trello Team


Tags: access

board

card

cloud

trello-cloud
Error Hour
Asked by Matthieu P?durthe:

Hi,  

Whan I want to put an reminder with a date and an hour, this last stay on the moment, and Trello refuses that I put an hour.  

For example, we're not de 25/07, it's 09:32. I want a reminder on a card for 10:00 AM, but it's always come back to 09:32


Answers:
author: Mutya A
body: Hi Matthieu,

Can you share a screenshot of where you're setting the [due date reminder](https://support.atlassian.com/trello/docs/adding-dates-to-cards/#Due-date-reminders), without the date?

Also, where are you receiving the due date [notifications](https://support.atlassian.com/trello/docs/receiving-trello-notifications/#Due-date-notifications)? If this on Trello mobile app, this is how you can set due date reminder:   
<https://support.atlassian.com/trello/docs/mobile-due-date-reminders/>

Are you getting notified on your [desktop browser](https://support.atlassian.com/trello/docs/receiving-trello-notifications/#Desktop-notifications) or on your [email](https://support.atlassian.com/trello/docs/receiving-trello-notifications/#Notification-emails-and-preferences)? Regardless, where it is, can you check if your device time is manually adjusted so it is ahead by almost half an hour. I have a guess that it could be why you are getting notified at 9:32, 30 minutes ahead of 10 AM?

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Trello Premium with one workspace/board permission question
Asked by Damien Lee:

Hi, we are looking at Trello Premium for our company, so I have noted that a Premium subscription only allows 1 workspace but unlimited boards. So if I have our employees as all members of the workspace, is there enough board permission control that for select boards I can only have them visible \& editable for a subset of those members? I.e it must be hidden from the other members, and no access if they had the URL to those boards. The wording and tick marks of the board control is confusing


Answers:
author: Hannah Humbert - Simpla Workflows
body: Yes, definitely! You can make certain boards private and invite a subset of members to those boards. Any member not invited will not be able to access the boards. See more here: <https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/>

Just note that workspace admins can access all boards including private ones.


Tags: cloud
Can we see a table with all project/custom fields/date?
Asked by Alessandro Jablonski:

Hi guys,

Is it possible to view all the project in a table way without using a google sheet plugin? Something that we could see project name, stage, project fee, all custom fields in rows and could also calculate the total job fee.

obs: I tried the premium for 2 weeks and couldn't really find a feature like that.

Thanks!


Answers:
author: Hannah Humbert - Simpla Workflows
body: You can switch between table view and board view, but it's fairly new and doesn't show custom fields at this stage.

I don't know if you'd consider it a plugin, but there is a Trello-owned power up called Dashcards that allows you to view the cards in a tabular format. You can filter, add/remove/rearrange fields, pivot, and export as a csv. <https://trello.com/power-ups/6048e897c73d032a983e2a7c/dashcards>

You can also switch between the figure showing the total number of cards to showing a sum of values held within a custom field.


Tags: cloud

trello-cloud
How to integrate Manychat and Trello directly
Asked by Bernardo Doti:

I use Manychat and want to send my leads from there to Trello.

The only way I've found is using integration platforms like Make.

Is there a way to not use them and send the data from Manychat directly to Trello?


Answers:
author: Alisson Sartor
body: Hello, Bernardo!  

Currently, we don't support this integration, while searching for solutions I found this tutorial on YouTube from a user that was able to make a integration using also WhatsApp, you can check his video on the following link (it's in Portuguese but it has good subtitles)  

<https://www.youtube.com/watch?v=oj2hRnIxyLI>  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Am i able to use the free version of trello for a uni project that involves approximately 40 ppl?
Asked by Tyler Treadwell:

I'm keen to use trello for a group project of 40 people approximately. Will i be able to easily use checklists and attachments and add all relevant members to the trello workspace? or do you think ill run into issues when using the free version?

cheers

Tyler


Answers:
author: Rasmus Wulff Jensen
body: This will not work on a free edition (previous answer was correct untill May 2024, but not anymore)

On a free Workspace you can max have 10 people now, so best option would be to have a paid standard plan for a single user (you), and have the 39 others be single board guests on the board

If you need multiple boards then you would need to pay for all 40 users ?


author: Avery
body: Trello should work fine for a 40-person project with checklists and attachments. The free version covers basic needs, but if you need more advanced features or larger file uploads, you might consider a paid plan.


Tags: cloud

trello-cloud
??? ???????? ????????? ???????? ?????????????
Asked by ????? ??????????:

????????????. ?? ???????? ?????? ????????? - ???????? ???????? ????????????. ??? ????? ????????? ??????? ?????????? ?? ???????? ?? ?????? ????? ? ??? ?????????? ?? ???. ????????????? ????? ???????? ?????????, ?? ??????? ???? ??????????? ? ??????, ????? ? ????????? ????? ???????, ?????????????? ?? ?????? ????????? ?????????? ? ?????? ???????? ?????? ??????


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>


Tags: cloud

trello-cloud
Trello & HIPAA Compliance
Asked by Brad Larsen:

Is there any update to Trello providing HIPAA Compliance with a BAA?


Answers:
author: Alisson Sartor
body: Hello, Brad!  

As of right now, Trello doesn't purport to be HIPAA compliant and is sadly not in the cards at this time and it doesn't seem to be on our roadmap right now. I really am sorry that I to have brought this news to you  

<https://www.atlassian.com/trust/compliance/resources/hipaa>  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Pagamento
Asked by Adriely Dallarosa:

Adicionei 4 membros a mais na ?rea de trabalho e o valor da fatura chegou muito alto. N?o sabia que adicionar mais membros alterava o valor, j? removi todos, mas gostara de verificar como fa?o em quest?o do valor que est? sendo cobrando?


Answers:
author: Alisson Sartor
body: Ol?, Adriely!  

No Trello pago se voce tiver membros na sua ?rea de trabalho ou se eles forem membros em mais de um quadro haver? cobran?a de uma licenca a mais. Verifiquei que voce ja abriu um ticket com o time de Customer Advocates, qualquer duvida a mais eu verifico pra voce, mas eles v?o te atender por l?  

Atenciosamente  
Alisson  
Trello Team


Tags: cloud

trello-cloud
FUSO HORARIO
Asked by Nath?lia Lucca:

PRECISO SABER COMO MUDAR O FUSO HORARIO DO TRELLO


Answers:
author: Alisson Sartor
body: Ol?, Nath?lia!  

Voce pode mudar no link a seguir  

<https://id.atlassian.com/manage-profile/account-preferences>  

Atenciosamente  
Alisson  
Trello Team


Tags: cloud

trello-cloud
All my boards are gone, years of work! Please help!!
Asked by Sanja Vukovic:

I didn't log on to my android Trello app for some time. Now it said that it transitioned to attalasian account although I believe I already transitioned? As if new account is created since it is completely empty! How can I reach my old account??? I had so many things there

I am desperate


Answers:
author: Alisson Sartor
body: Hello, Sanja!  

Could you please confirm whether you accidentally created a new account? To verify, could you try logging in again after logging off? Additionally, do you have a board URL that you could share so I can search the system to determine which account it belongs to?  

Kind regards,  
Alisson  
Trello Team


author: ladybird
body: You are right, I accidentally created another account! I searched my mailboxes and found my account. This accident proved how valuable Trello is.


Tags: cloud

trello-cloud
Trello Premium em teste ? possivel mudar para o modelo Gratuito ?
Asked by Debora Lansini Scheibel:

Gr?tis


Answers:
author: Valeriia_Havrylenko_SaaSJet
body: Oi [@Debora Lansini Scheibel](/t5/user/viewprofilepage/user-id/5551814)

Bem-vindo ? comunidade Atlassian! ?

Se voc? j? criou mais de 10 pain?is, aqueles que excederem o limite ser?o fechados. Mas voc? poder? reabri-los em outro espa?o de trabalho gratuito.

Al?m disso, se voc? usar qualquer um dos recursos pagos e salvar alguns dados nele, esses dados desaparecer?o junto com o recurso (por exemplo, campos personalizados, listas de verifica??o avan?adas, etc.).

Fora isso, seu hist?rico de atividades e cart?es criados n?o ser?o afetados.

Por favor, verifique este aqui [https://help.trello.com/article/836-change-or-cancel-your-trello-plan#:\~:text=On%20the%20Billing%20tab%2C%20scroll,downgrade%](https://help.trello.com/article/836-change-or-cancel-your-trello-plan#:~:text=On%20the%20Billing%20tab%2C%20scroll,downgrade%) 20op??es%20para%20seu%20Espa?o de trabalho.

Espero que esta informa??o ajude!


Tags: cloud