youngmon/atlassian-qna huggingface dataset:
Can I use a site export to recover a specific space? (We're using both Jira and Confluence).
Asked by Bas Zwaan:

From what I've read so far, when using Jira and Confluence together, we can't use the site export to import an entire site. (Which is nuts because you can't recover the site when someone deletes it.)

But can I use the site export to recover specific spaces? Or do I need to make a manual backup of each separate space to make sure we can recover a space when someone deletes it?

I am trying to create a process where we can recover our information when someone deletes the information (by accident). How can this enormous risk be mitigated?


Answers:
author: Shannon S
body: Hi Bas,

Thank you for raising this on Atlassian Community. Indeed, if you need to recover a specific space from the full site export, you must first import the site export to another location and then create your space export from that.

Our recommendation is to import the site export to a temporary Confluence Server or Cloud instance. You can refer to the information on [Migrating from Confluence Cloud to Confluence Cloud](https://confluence.atlassian.com/cloudkb/migrating-from-confluence-cloud-to-confluence-cloud-691011969.html).

If you have any difficulty, please let us know.

Take care,

Shannon \| Atlassian Community Support


author: Rafa? Chomik
body: Hi,  
you should be able to use the backup file created in the backup manager in System settings.  

Regards,  
RC


Tags: backup

cloud

confluence-cloud

export
Where do I find the Trello Board app?
Asked by Kevin Crosby:

The Atlassian page tells be to insert a Trello Board in Confluence by selecting the +\>Trello Board, but I don't have that option. When I search "Find more macros" it doesn't find anything for Trello. I can insert the Trello link, but I want the board to show. Can anyone help?


Answers:
author: Srinatha T
body: Hi [@Kevin Crosby](/t5/user/viewprofilepage/user-id/4703585) ,

Welcome to Atlassian community.

Most of the apps are available in Atlassian Market place. I did a quick search on the market place I could not find one for confluence server. But seems like its there for Jira cloud.

* [trello-board-inside-jira](https://marketplace.atlassian.com/apps/1223062/trello-board-inside-jira?tab=overview&hosting=cloud)

Hope the above info helps. Have a good day!

Thanks,

Srinath T


Tags: confluence-server

server

trello
Confiforms IFTTT Remove all page restrictions
Asked by Dirk Eyfrig:

I knwo how to set or remove page restrictions via Confiforms IFTTT. But how can I remove any (unknown) page restriction via Confiforms IFTTT? (I want to achieve the same as when manually setting the restrictions to "no restrictions")  


Answers:
author: Alex Medved _ConfiForms_
body: Hi

At the moment ConfiForms app supports removing restrictions for specific user/user group

Alex

comments: author: Dirk Eyfrig
body: So what I tried to achieve is simply not possible at the time being.


Tags: confiforms

confluence-server

server
One of our users is receiving too many email notifications for access request
Asked by Dhanyasri:

Even though the user doesn't have any role in the spaces that he is receiving emails for access requests, he is flooded with too many emails asking him to approve access. We suggested him to uncheck auto-watch option in the email settings and also under the profile clicked on stop watching for the spaces/pages he is not a part of.  
But still he is receiving too many notifications for access requests.

Please suggest on this.

Thank yOU!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Dhanyasri](/t5/user/viewprofilepage/user-id/4647188) ,

probably, as Confluence Space Admin, your user has receiving request access.

You can disable Access Request for whole instance (take alook to Temporary Workaround here <https://jira.atlassian.com/browse/CONFSERVER-33703>).

Hope this helps,

Fabio

comments: author: Dhanyasri
body: Thank you for writing back but the issue we see here is only with one user and disabling access request at instance level will impact all other users as well.

Any suggestions here are much appreciated!

Thank you!


Tags: confluence-server

server
add user
Asked by mahya golbaz:

hello

when I want add user I get error :

The following error(s) occurred:

Failed to create the user ' ttest '. Check your server logs for more information.

I use this :

Powered by [Atlassian Confluence](http://www.atlassian.com/software/confluence) 7.3.4

how can I salve this problem?


Answers:
author: Shannon S
body: Hi [@mahya golbaz](/t5/user/viewprofilepage/user-id/4728119),

Thank you for raising your question on Atlassian Community. Please share what you find in your [Confluence Server logs](https://confluence.atlassian.com/conf73/working-with-confluence-logs-991928776.html) when you try to add the user so we can assist you!

Take care,

Shannon \| Atlassian Cloud Support


Tags: confluence-server

server
Confluence stopped working suddenly.
Asked by Ishita Seth:

Confluence suddenly stopped working.

![confluence.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/191706iA1B03A0EE69F1B08/image-size/large?v=v2&px=999 "confluence.PNG")


Answers:
author: Shannon S
body: Hi [@Ishita Seth](/t5/user/viewprofilepage/user-id/4861694),

In addition to what [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602) mentioned, please check the rest of the [Confluence Server logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html), and try to [restart Confluence](https://confluence.atlassian.com/doc/start-and-stop-confluence-838416264.html).

Please [raise a support ticket with Confluence Server support](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&is_cloud=false&product_key=confluence&support_type=customer) if you have any difficulty.

Take care,

Shannon \| Atlassian Community Support


author: Dirk Ronsmans
body: [@Ishita Seth](/t5/user/viewprofilepage/user-id/4861694)

Did any admin verify that the services/processes on the server are still running?


author: Carolina SILVA
body: hello [@Ishita Seth](/t5/user/viewprofilepage/user-id/4861694) the url seems not beeing on Atlassian.  

1. Where were you before?  
2. Have you clicked on an external link?


author: Ishita Seth
body: no services are not running

comments: author: Dirk Ronsmans
body: Then I suggest you have someone start them..

if you wish to look in to the root cause of why they stopped you'll have to dive in to the eventviewer/logs/...


Tags: atl-rvw

confluence-server

server
Public Confluence Page
Asked by Serdar ?rkmez:

I want to share my Confluence page with anonymous people. Should I pay something extra other than my subscription? Because I don't know the amount of people that can use the link.


Answers:
author: Tansu Akdeniz
body: Hi [@Serdar ?rkmez](/t5/user/viewprofilepage/user-id/4861522)

Welcome to the community.

You don't need to pay extra. Do you mean opening the space to the web? If yes, you can simply grant anonymous users access.

* <https://support.atlassian.com/confluence-cloud/docs/make-a-space-public/>

It is also possible to give a public link to individual Confluence page.

* <https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/>


author: Fabio Racobaldo _Herzum_
body: Hi [@Serdar ?rkmez](/t5/user/viewprofilepage/user-id/4861522) ,

welcome to the Atlassian community!

You don't need an extra pay for anonymous people. Anonymous users are not subject to the license.

Hope this helps,

Fabio


Tags: cloud

confluence-cloud
How to mention you in Confluence?
Asked by Nguyen Hoang Phong:

Hi dear

I wonder why dont we have a macro to mention you in Confluence

Example when we mention [reader](https://www.facebook.com/me) in Facebook

Thank you so much for help  


Answers:
author: Shannon S
body: Hi Phong,

I replied on your duplicate discussion, but I'll close that now and include my reply here.

I understand you want a method to mention the reader, aka current user, in a Confluence page. Using mentions, you would mention a specific user, and they receive a notification.

Can you help elaborate on your use case of how you would use a "current user" mention? That will allow us to understand your requirement better.

Take care,

Shannon \| Atlassian Cloud Support

comments: author: Nguyen Hoang Phong
body: Thanks [@Shannon S](/t5/user/viewprofilepage/user-id/510046) for fast reply

This feature will help us in 1 scenarios:

- Create better guideline for current user. (they just click on your homepage to follow the guide)


author: Shannon S
body: Hi [@Nguyen Hoang Phong](/t5/user/viewprofilepage/user-id/4861529),

So, is it that you would want every one of your users to receive a notification that they were mentioned on a single page?

The mention only points to a specific user, so it might be easier to share the page with your users using the [Share a page](https://support.atlassian.com/confluence-cloud/docs/share-a-page-or-blog-post/) feature, then everyone will get a notification.

Let me know your thoughts.

Shannon \| Atlassian Community Support


author: Nguyen Hoang Phong
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046)

I don't want to mention people, I just wanna make a guideline and that guideline interacting with \<current user\>, example:  
Step1: Go to the mailbox of \<current user\>  
Step: Go to options/view...

...

Thank you for hear my idea

Phong


author: Fabio Racobaldo _Herzum_
body: Hi [@Nguyen Hoang Phong](/t5/user/viewprofilepage/user-id/4861529) ,

welcome to the Atlassian community!

Mention a user could be helpful in order to track and notify tht person about a comment, a page and so on.

On a metting notes, for example, mention an attendee could be useful because each attendee will receive a notification about that note.

The real question is : "Why not?" :)

Fabio

comments: author: Nguyen Hoang Phong
body: Thanks Fabio I changed my question for more clear


author: Fabio Racobaldo _Herzum_
body: OK, now is more clear.

Usually this issue is related to an indexing issue but only Atlassian support can solve that.

Try to raise a ticket to atlassian support <https://support.atlassian.com/contact/#/>

Please let me know if it solves,

Fabio


Tags: cloud

confluence-cloud
Confluence API
Asked by vinay singh:

Hi , I have installed confluence on my local computer , I have created a page which I want to update using Python.

How do I find the link to the API for my pages ?

Thank you.


Answers:
author: Kishan Sharma
body: Hi [@vinay singh](/t5/user/viewprofilepage/user-id/4043065)

Please take a look at the documentation below describing the REST API and resources provided by confluence.

<https://docs.atlassian.com/ConfluenceServer/rest/7.17.1/>  

Hope this helps.


Tags: confluence-server

server
Does anyone know if Metadata App can be migrated to Cloud?
Asked by Alejandra GOMEZ-ULLA:

Hi evryone, I am currently using MEtadata App from MArketplace. I have a Metadata table in all my pages. I am very afraid that I we move to CLOUD we may lose all this MEatadata Tables which are key to our project. Anyone having the same issue? Do you know if MAtadata migration is suupported?


Answers:
author: Dave Mathijs
body: Hi [@Alejandra GOMEZ-ULLA](/t5/user/viewprofilepage/user-id/4772622) , welcome to the Atlassian Community!

If you're talking about the **Metadata for Confluence** app from Communardo, then please read this page on migration:  

[Migration from Confluence Server/Data Center to Confluence Cloud](https://communardo.atlassian.net/wiki/spaces/METADCLOUD/pages/1605402625/Migration+from+Confluence+Server+Data+Center+to+Confluence+Cloud)

Thanks to accept this answer if it helps you.


author: Alejandra GOMEZ-ULLA
body: Ok, I see now, so it is availblae for Cloud but there is no migration path, meaning that the Metadata data that we currently have will be lost when migrating :(....any ideas on how to solve this? any tricks?


author: Ismael Jimoh
body: Hi [@Alejandra GOMEZ-ULLA](/t5/user/viewprofilepage/user-id/4772622)

Which Metadata app are we speaking of? The one from Communardo?

Please share this so we can ensure we are directing to the right place.

I'll suggest

* going to marketplace.atlassian.com
* search for the app
* in the right hand section do they provide a migration path instruction

This ensures you understand what is moved.

Often times of the data is stored in the page itself, the data would persist if the same add on exists in cloud.

comments: author: Alejandra GOMEZ-ULLA
body: Hi Ismael, thanks for replying, it is Metadata for Confluence by Communardo. Apparently they do not have a CLOUD version yet :(

Im really worried we are gonna lose all data in the Metadata tables when migratting.


author: Lorenzo Manfredini
body: Hello [@Alejandra GOMEZ-ULLA](/t5/user/viewprofilepage/user-id/4772622) ,

thank you for your question.

Our App Metadata for Confluence is also available for Cloud. You can find the listing in the [Atlassian Marketplace](https://marketplace.atlassian.com/apps/1213690/metadata-for-confluence?hosting=cloud&tab=overview)  
As for the migration to Cloud, please also see our [FAQ article](https://communardo.atlassian.net/wiki/spaces/METADCLOUD/pages/1605402625/Migration+from+Confluence+Server+Data+Center+to+Confluence+Cloud)  
If you have further questions or support requests you can also contact [our support](https://jira.communardo.de/servicedesk/customer/portal/2) directly.

Kind regards,

Lorenzo  
Communardo Support


Tags: confluence-server

metadata

server
sidebar
Asked by Sudhir Bhatia:

i want to show all child pages along with main page in the main page sidebar like shown below........ how can I do it?

![TOC2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/191686iF96FFA31FEC5A59A/image-size/large?v=v2&px=999 "TOC2.PNG")


Answers:
author: Srinatha T
body: Hi [@Sudhir Bhatia](/t5/user/viewprofilepage/user-id/4775516) ,

Welcome to Atlassian community.

You can go through the below web page which has all the info you need.

* [Configure the sidebar](https://confluence.atlassian.com/doc/configure-the-sidebar-317194694.html)

I hope the above info helps. Have a good day.!

Thanks,

Srinath T


Tags: cloud

confluence-cloud
Page unresponsive when edit to change width of column of long table having 500 lines
Asked by Samvtb1:

Hi,

I have a table with 500 lines in confluence page. in Edit mode, I try to rezize width of columns but page returns message Page responsive and can not save page.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Samvtb1](/t5/user/viewprofilepage/user-id/2720446) ,

all of us know that problem. Please take a look to the following ticket <https://jira.atlassian.com/browse/CONFSERVER-52732>

Atlassian team is working on that issue and we hope that it will be fixed asap

Hope this helps,

Fabio


Tags: confluence-server

server
Is Confluence currently down?
Asked by Bruce deBouver:

Ehen trying to access Confluence we are getting system error. Is Confluence down?


Answers:
author: Ste Wright
body: Hi [@Bruce deBouver](/t5/user/viewprofilepage/user-id/4861009)

There is an active incident for Confluence - please see: <https://confluence.status.atlassian.com/> for more information.

Ste

comments: author: Bruce deBouver
body: Hello Stephen!

Thank you for the information.


author: Stephen Sifers
body: Hello,  
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions [here](https://community.atlassian.com/t5/Feedback-Forum-questions/Updates-and-Q-amp-A-on-active-incident-affecting-Atlassian/qaq-p/2000572) and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted [a blog about this incident](https://www.atlassian.com/engineering/april-2022-outage-update) with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,  
Stephen Sifers \| Product Lead, Community


author: Stephen Sifers
body: Hello, We're sorry you've been impacted by this incident. We have sent email communications to all affected customers which provide further details of the incident as well as a[link](http://status.atlassian.com/) for live status updates. Reach out to us at <https://support.atlassian.com/contact> if you have any questions or concerns.

Additionally, we're checking and validating anyone who has posted in Community to report their site has been impacted and we are creating a support request on their behalf. If you're unsure if an issue has been created for your site we suggest reaching out to your site admins or technical contacts.

Regards,  
Stephen Sifers \| Product Lead, Community


Tags: atl-rvw

cloud

confluence-cloud
Create a label using Butler
Asked by mortenlj:

Hi  

I'm trying to find out if I can have a Butler workflow that creates a new label on a board?  

If needed, I can create a card to attach it to first, but I can only find ways to add already existing labels to cards.. am I just not looking in the right place, or is this a missing feature?

What I want to do, is when adding label L to card C in board B1, create a label named C in board B2.


Answers:
author: Iain Dooley
body: [@mortenlj](/t5/user/viewprofilepage/user-id/724507) you can't trigger on adding a label that doesn't already exist, but you can edit the label as you add it:

![2020-10-02 at 4.06 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/112710i22D971A6F94B62DD/image-size/large?v=v2&px=999 "2020-10-02 at 4.06 pm.png")


author: milynnus
body: [@mortenlj](/t5/user/viewprofilepage/user-id/724507) created an add-on to add new or existing label to a card with an option to "match_color". This can be ran via a Butler add-on which I developed using Butler HTTP Request. This means that you can embed with other commands. The input is

```
{"card_id" : "{cardidlong}", "label_name" : "Create", "label_color" : "purple", "match_color" : "No"}
```

Want to try : <https://25417.wayscript.io/registration>
Calendar
Asked by Kelsy Hartbarger:

Is there a limit to how many things you can post on the calendar on the free version? It let me add about 5 entries but then stopped me from adding any more. After some time passed, I was able to add 2 more. Wasn't sure if there was a time restriction or limit of entries that is stopping me from adding more to the calendar.


Answers:
author: Iain Dooley
body: [@Kelsy Hartbarger](/t5/user/viewprofilepage/user-id/4107147) no, when you add due dates to cards, they will show up in the calendar, there's no limit to the number of due dates you can have on cards?
Pauta individual
Asked by Thiago Ame est?dio:

No Trello ? poss?vel ver uma pauta individual/grupo da minha equipe de trabalho? Se sim, como?


Answers:
author: Iain Dooley
body: [@Thiago Ame est?dio](/t5/user/viewprofilepage/user-id/4107138) If you go to your "Cards" view, then replace your username in the URL with the username of someone on your team, then you will be able to see cards they have been added to across all boards. Placker is also a great tool for managing team projects in Trello.


Tags: list

schedule
Android app suddenly unreadable
Asked by jworrall:

I've been using the Android app for many years without problem.

The default view has always been to show a single list within the available screen real estate, and then be able to swipe right to see the other lists.

Suddenly the default view seems to be showing \*two\* lists in the screen, with the result that I can no longer see the text on the cards as it is so small.

This is really impacting my ability to use the app :(

Is this a setting I have somehow accidentally set, or is it a change in the app ?

Essentially I need to "increase size" so I can see the text on the cards again.

TIA!


Answers:
author: Mike
body: Hi there,

In the bottom right corner, you should find a magnifying glass icon that lets you zoom in and out, and that'll get you back to the single list view!
Writing on Covers
Asked by Christine Lassiter:

We use a card for each client. We assign the client to a particular loan officer. I have coordinated a cover color for each loan officer, but the names on the cards are so small, its harder to read them for a quick scan. I know you can do a search of the cards, but I was wondering if there was a way to write on the cover themselves. If I change the cover color to full mode instead of short mode, it removed the labels, alerts and due date from the front view of the cards. I know I am asking a lot, but is there a way to write on the cover of the cards? Right now I am make a PNG of the color with each clients name and uploading it as the cover but that is time consuming and a pain.


Answers:
author: Michael Pryor
body: Have you checked out Stickers? You can make custom stickers to put onto a card.

Are you saying just typing their name as the card title is too small?

![Screen Shot 2020-09-30 at 3.22.00 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/112487iA1F64CC89BA74A0B/image-size/large?v=v2&px=999 "Screen Shot 2020-09-30 at 3.22.00 PM.png")


author: Stephen Addis
body: Assign the card to them, their initials or photo will appear in the bottom corner of the card, and its so much eaiser to see. If their intials icon is changed for a colour background of choice, like I've done my company blue and my initials in grey ... it stands out on the board as a blue dot on the card, and I can spot easy.
How can my admins edit and add on boards? Is it required to have something above a business account
Asked by Tim Hershberger:

I have added an admin to my boards. She is still unable to edit or add to any boards. How do we fix this? Currently I have business gold. Is an upgrade needed?


Answers:
author: Stephen Addis
body: You'll find on the non-subscription accounts, only the person setting the board up has admin like controls.  

For your position, would suggest you set all accounts up using a central admin email address that people log in via that one, like company.admin@xyz ... com  

Then, anyone in the company can do, they just add themselves in as a standard member ... means they see the boards as other do too. Need to do something that requires admin, just log in as that.  

Also helps see wood from trees, and stops accidental delete or global settings change etc.  

I set most my stuff up like that, and although its just me, plus invitees, means I dont get distracted with admin stuff when I want to be task focused.


author: Michael Pryor
body: This document is probably relevant:

[https://help.trello.com/article/1090-unable-to-edit-a-team-board#:\~:text=To%20do%20that%2C%20open%20the,a%20member%20of%20the%20board](https://help.trello.com/article/1090-unable-to-edit-a-team-board#:~:text=To%20do%20that%2C%20open%20the,a%20member%20of%20the%20board).

Also, if you are using Trello for business, I'd highly recommend subscribing to Business Class, not Trello Gold.

<https://trello.com/en-US/business-class>