youngmon/atlassian-qna huggingface dataset:
spam from am.atlassian.com
Asked by Patrick:

Anyone else getting massive amounts of spam from accounts on am.atlassian.com in form of team invitations?

We're getting repeating sequences of **identical** **invitations** ("Your team is waiting for you to join them") within a couple of hours (up to ten per invitation). Targets are email adresses that are not registered with atlassian.  

**This should be suppressed by atlassian! Invitations should be one-offs and unrepeatable to prevent spam!**

atlassian sender accounts are (for example):  
noreply+d7761f353ae60b68d9d81f6b08db651cf181a844b39726a7c4008e54@am.atlassian.com  
noreply+c221107451071e0ac05d5028e002a7b9a36d7fec3e84f815f6221d7c@am.atlassian.com  

invite-links go to  
<https://id.atlassian.com/signup/invite?signature=>.......

content are typically of type:  
You've been invited to collaborate on Facebook (3) missed messages!I want sex. https://---DONTKLICK---cutt.ly/uLCD2CJ  
You've been invited to collaborate on Facebook (6) missed messages Anna want sex. https://---DONTKLICK---bit.ly/3PGjCXi  

<br />


Answers:
author: Joris
body: Helpfull post this. I recieved the same kind of email today and since I was in doubt whether this is spam/phishing, I did a quick Google search and found this.  
Now waiting for a reply from Atlassian ;)


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I don't think these are actually coming from Atlassian systems. It's a doddle to put a different "from" address on an email, so it, on the surface, looks like it's from a user at another domain.

I suspect someone has done that, and nicked the text from an Atlassian signup email to make it look a bit more genuine.

Best thing you can do is forward some of them to abuse@atlassian.com - they will want all the headers and trace info, so please use a simple "forward" in your send, don't try to save the email and attach it. Also, they're not really too bothered about explanations! They know there's a problem with spam, they just need the raw data or the incoming email.

comments: author: Patrick
body: Well, according to the headers, they indeed come from am.atlassian.com


author: Nic Brough -Adaptavist-
body: It's a bit more work to spoof the headers, but the answer remains reporting it to Atlassian to see if it really is from there.


Tags: account

spam
Lost access to my old email.
Asked by Fana:

When I try to login through my another account, it asks me to change my password. It sends me an email to an address which I do not have access anymore... So, I cannot login to my account. How can I access to my old account?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

I'm afraid that if you've lost access to an email address, you've barred yourself from being able to use anything it was used to access before.

You've got three things you could do:

* Regain access to the email you had before
* Ask your admins to change your account/email to another one
* If you have a supported Atlassian system, raise a support request, they may be able to get the email changed on your Atlassian account


Tags: account
Unlock my account Atlassian
Asked by ??????? ??????:

Good afternoon! Please help me unlock my account. My organization's account was blocked, when I try to log in, it says that my account is disabled and a notification should be sent to the mail with further actions, but nothing comes up. I also tried to change the password, the email to change the password comes, I even changed the password, but when I log in with the new password, the account is still disabled. How can I unlock my account?


Answers:
author: Zulfiqar Bin Zafar
body: Dear [@??????? ??????](/t5/user/viewprofilepage/user-id/4966611) ,

Welcome to the community!

Please contact ++Atlassian Support++ and they'll send another recovery email to the address associated with your Atlassian account.

Also, You have two options if you are locked out:

1. Contact your Jira Align admin to reset your password.
2. If you have a single sign on link (SSO), you could access Jira Align that way as well.

BR,

Zulfiqar Bin Zafar


Tags: account
How do I escalate an Atlassian Customer Support Request
Asked by Avinash Gangadharan:

We have an urgent issue with our atlassian account. The only way to reach out to atlassian support is via their customer support service desk. It does not allow us to pick the priority of the issue and has no SLAs. How could I escalate a ticket or reach out to atlassian customer support to take a look at my request urgently?


Answers:
author: Stuart Capel - London
body: Hi [@Avinash Gangadharan](/t5/user/viewprofilepage/user-id/2909506)

It's best to reach out to Atlassian support asap and when they respond they can escalate internally based on the information you give them.

Their SLAs for response will depend on whether you're on Premium or standard products.

The sooner you raise an issue the sooner you'll get a response, it's worth being patient though.

Give them as much info as you can and I hope they can resolve your issue really quickly.


Tags: account

atlassian-support
Unable to finish the assessment in Jira Fundamentals- 404 error
Asked by Paulina C:

Hello,

I keep getting problem with the assessment in Jira Fundamentals.

It is second time when try to do test and I receive 404 error after just first question.

I have tried two different browsers with no luck. My account is blocked again.


Answers:
author: Alexander Bondarev
body: Hi, [@Paulina C](/t5/user/viewprofilepage/user-id/4978080) !

Sounds strange...

I can recommend you to contact Atlassian support team with that case - <https://support.atlassian.com/contact/#/>


Tags: account
How the users role can able to create story and bug ?
Asked by jeevan:

Hai,

I am new to Jira.

please advise or help me. I have a Jira sample project that project they are having two users. one is a developer and the second user is a tester. how the developer only can create a story in my project and the second thing is how the user tester can make a bug in my project.

can u please me?

thanks in advance.


Answers:
author: Jemima James
body: Hi [@jeevan](/t5/user/viewprofilepage/user-id/4941896) ,  
I think you will find the below link useful. Read the steps under the heading: 'Using project roles'.  

[Manage project roles \| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/)

comments: author: jeevan
body: [@Jemima James](/t5/user/viewprofilepage/user-id/4972162) thank you.


author: Jemima James
body: [@jeevan](/t5/user/viewprofilepage/user-id/4941896) welcome ?

Kindly accept the answer if its helped you out.


author: jeevan
body: [@Jemima James](/t5/user/viewprofilepage/user-id/4972162) this information is useful to me but is there any chance while using workflow validators or conditions, the user developer can able to create a story while creating a ticket?


Tags: account

jira-cloud

jira-software
Your access has been revoked
Asked by ITSL ITSourcing:

<https://stateautoinsurance.atlassian.net/>  

"Your access has been revoked  
Looks like your administrator has marked your account as inactive. Contact your administrator to solve this issue. You can also switch accounts if you want to use a different email address."

Getting the above error when trying to login into the above URL.. Kindly help. We have our apps scripts running with this end credentials and it seems they are failing.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You will need to talk to the administrators of the site. We, the community, can't help you - we have less access to it than you do!


Tags: account
SPF record not recognized
Asked by Sander Bogaert:

Hi all

In order to comply with the custom e-mail domain verification, we've added a SPF record for Atlassian to our existing SPF record following the docs at <https://support.atlassian.com/organization-administration/docs/copy-and-add-dns-records-to-your-domain-provider/> . This seems to be added successfully as you may see here:

<https://easydmarc.com/tools/spf-lookup?domain=adhese.eu>

However, Atlassian's DNS checker tool is unable to verify this record. The other records we needed to add were verified just fine.

Does anyone have a pointer for us?


Answers:
author: Shahram
body: Just to show that more customers experiencing this issue, I have the same issue


author: Chris Tuckey
body: Same issue here, did you find a solution at all?

comments: author: Rudy Aceves
body: Same for me. I don't want to spam all the threads on this, but I'll just ask one more time. Anyone find a resolution to this yet? :)


Tags: account

dns

email

spf
how to lock custom fields ?
Asked by jeevan:

Hai,

I am new to Jira.

please advise or help me. I have a workflow in the Jira cloud in that workflow three custom fields are there like start date and due date and end date. my problem is while opening to in-progress statutes the start date and due date should be editable and after that, the statuses in progress are going to be reopened statuses in that statuses the due date and start date should not be editable and the edit date should be editable. it this possible?

can u please me?

thanks in advance.


Answers:
author: Mohamed Benziane
body: Hi,

Welcome to the community

You will need an addon to achieve this or you can play with the workflow propertie and some transition screen.

<https://confluence.atlassian.com/jirakb/how-to-only-allow-certain-fields-to-be-editable-depending-on-status-729482680.html>

<https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/>

comments: author: jeevan
body: [@Mohamed Benziane](/t5/user/viewprofilepage/user-id/1531125) thank you sir, thanks for your support.


Tags: account

jira-cloud

kanban
I am getting this error while running the jira again
Asked by Saksham Dubey:

![Screenshot 2024-09-21 222503.png](/t5/image/serverpage/image-id/348548i68AC76F2F1ADA047/image-size/large?v=v2&px=999 "Screenshot 2024-09-21 222503.png")


Answers:
author: Nikola Perisic
body: Welcome [@Saksham Dubey](/t5/user/viewprofilepage/user-id/5598215)

It appears that the current user doesn't have the read and write permissions on your system. To fix this, please follow this guide right here: <https://confluence.atlassian.com/jirakb/how-to-fix-directory-permissions-in-windows-for-jira-server-1004961049.html>

Let me know if it helps.


Tags: jira-server

jira-software

server
Automation Webhook answer to custom field
Asked by Florian N.:

Hello,

I have created an automation with a webhook in JIRA, this webhook sends a GET request. The page then only responds with a string. I would like to write this string in a custom_field.

How do I do this?

I have tried this with custom data, unfortunately without success.

"issue.customfield_20404": {{webResponse.body}}

Best regards Florian


Answers:
author: Evgenii
body: Hi, [@Florian N.](/t5/user/viewprofilepage/user-id/754956)   

Welcome to Atlassian Community!  

You are right, you can use {{webResponse.body}} to set value for customfield.  
You can check, that you receive responce from webhook, by validating it.

Like in my example. In payload you'll see responce from server. If it's just clean string, then use standard automation action "Edit Issue", select required field there, and fill smart value {{webResponse.body}}  
If the body is a JSON object - then you can access values using dot notation. For my example it will be {{webResponse.body.success}}  

<br />

![Screenshot_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/348567i48D01BDDACE115B0/image-size/large?v=v2&px=999 "Screenshot_3.png")

comments: author: Florian N.
body: Hi [@Evgenii](/t5/user/viewprofilepage/user-id/3993514) ,

I have tried editing the issue. There I specified the text field as a field and {{webResponse.body}} as the value:

![20240922_1756155](https://community.atlassian.com/t5/image/serverpage/image-id/348593i67CE2EC1C7E38CB4/image-size/large?v=v2&px=999 "20240922_1756155")

These are the webhook settings:  

![](https://i.ninow.eu/u/20240922_1758141.png)

Webhook Validate:

![](https://i.ninow.eu/u/20240922_1759321.png)


author: Evgenii
body: I think, I found the problem.  

Enable this checkbox

![Screenshot_4.png](https://community.atlassian.com/t5/image/serverpage/image-id/348597i732B2FA539289DA6/image-size/large?v=v2&px=999 "Screenshot_4.png")

With it automation must work. I checked on my test site:  
![Screenshot_5.png](https://community.atlassian.com/t5/image/serverpage/image-id/348598iCBE898139127C551/image-size/large?v=v2&px=999 "Screenshot_5.png")  


author: Florian N.
body: This worked, I activated the checkbox and entered "{{webhookResponse.body}}" for the field when editing the issue. This gives me the response in the field.

<br />

Thanks :)


author: Vikrant Yadav
body: Hi [@Florian N.](/t5/user/viewprofilepage/user-id/754956) welcome to Atlassian Community!

Are you sending Jira data to another automation rule having incoming webhook as trigger or data is coming from any other application ?   

If you share the automation screenshot, that would be helpful for us, to givr your correct suggestion.

Thanks


Tags: jira-server

server
Can I make Work Description box required?
Asked by Dmytrii Tykholaz:

Hi,  
While logging time, team usually forget to add a description to their worklog. However, these comments are needed for managers.

Is there a way to make this worklog description field required?


Answers:
author: Nikola Perisic
body: Hello, welcome [@Dmytrii Tykholaz](/t5/user/viewprofilepage/user-id/5598231)

Yes, there is a possibility to do this by changing the field configuration for the Description field making it Required. You would go to Settings \> Issues \> Field Configuration. Find the Description field and click on Required. After that, click on FIeld Configuration Scheme and create a new scheme and apply the the field configuration you've created.

After this, you need to apply it to your project, by selecting Project settings \> Issues \> Fields and changing the field scheme.

comments: author: Dmytrii Tykholaz
body: Thanks for reply.   
Sorry, probably I didn't made it clear. I meant a 'Work description' field - please see the screenshot:  
![Jira_worklog.png](https://community.atlassian.com/t5/image/serverpage/image-id/348547i92D5F331BD08A55D/image-size/large?v=v2&px=999 "Jira_worklog.png")


author: Nikola Perisic
body: In this case, this is not possible, since this is actually hard coded, and this is not given as an option for field configuration.


author: Dmytrii Tykholaz
body: [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) , thanks for explanation!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to use Jira component as a searchable field on
Asked by sridevi nimmagadda:

How to use Jira component as a searchable field on scrum board. In the below screenshot, Orders and Payments are component names. I want an option to filter the board tickets based on the component. Is there any option?![Screenshot 2024-09-21 163959.png](/t5/image/serverpage/image-id/348544i5A502815330A3906/image-size/large?v=v2&px=999 "Screenshot 2024-09-21 163959.png")


Answers:
author: Bill Sheboy
body: Hi [@sridevi nimmagadda](/t5/user/viewprofilepage/user-id/5598195) -- Welcome to the Atlassian Community!

There is no built-in feature to do that. There is a suggestion to add the feature, which you may vote for to see progress: <https://jira.atlassian.com/browse/JSWCLOUD-22870>

As a workaround you could add Quick Filters with JQL for your component values to select them for filtering.

Kind regards,  
Bill

comments: author: sridevi nimmagadda
body: Thanks for the response.


Tags: cloud

jira-cloud
Is it possible to configure automation in one project and replicate it across the rest?
Asked by Eduardo:

We currently have a Jira instance with over 10 pages of projects because, initially, someone created a separate project for each client. This has become an administrative burden.


Answers:
author: Nikola Perisic
body: Hello [@Eduardo](/t5/user/viewprofilepage/user-id/5125363)

You can create a global automation by navigating to System \> Global automation.


Tags: cloud

jira-cloud
Is there a way to make changes in one project and replicate them across the others?
Asked by Eduardo:

We currently have a Jira instance with over 10 pages of projects because, initially, someone created a separate project for each client. This has become an administrative burden.


Answers:
author: John Funk
body: Hi Eduardo,

Depending on what you want to do, you should be able to do that using automation rules.


author: Cristian IONESCU
body: Hi Eduardo,

What type of Jira are you using---Cloud, Data Center, or Server?


author: muhammad ali
body: Try using **Project Templates** to replicate changes easily. You can also use **Bulk Change** to update issues across different projects.

If you have similar setups, combining projects or using **Components** might help reduce the clutter. Hope that helps!


Tags: cloud

jira-cloud
"Can't connect to Confluence because the application link is missing" error but app links are ok
Asked by Mariano Edvardsson:

Jira ticket:![Screen Shot 2024-09-21 at 00.40.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/348498iE5C7E2C95B082AB7/image-size/large?v=v2&px=999 "Screen Shot 2024-09-21 at 00.40.58.png")

*** ** * ** ***

Jira config:

![Screen Shot 2024-09-21 at 00.41.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/348499iD1810C9A409AF840/image-size/large?v=v2&px=999 "Screen Shot 2024-09-21 at 00.41.18.png")

*** ** * ** ***

Confluence config:

![Screen Shot 2024-09-21 at 00.41.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/348500i90CAF871AEA41809/image-size/large?v=v2&px=999 "Screen Shot 2024-09-21 at 00.41.41.png")

I've tried restarting the links, and also the apps. What could be going on?


Answers:
author: Radek Dost?l
body: Well.. there are plenty possible reasons for application links to misbehave. If I look at the screenshots and assume that there is no communication problem between Confluence and Jira (otherwise they shouldn't show "connected" but rather show an error), then I would think that *something* happened that invalidated my OAuth token.

You should see some error messages in {jira home}/log/atlassian-jira.log that might pinpoint this a little further. Tail the log, try to open the issue, something should show up in the log.

Couple more things are often good to know:

- Do **all** users get the error, or only some? Can you create a new test user in both Jira/Confluence and try to load the page with it? This part would tell us whether your existing token is broken (or more users in general), and whether the link does *actually* work, practically speaking.

- Is the link for sure pointing to confluence? Can you open /rest/api/latest/issue/{ISSUEKEY}/remotelink and look at the link's data, is it correct? It should be com.atlassian.confluence, Wiki Page, and point to the correct app link ID. Compare it to the actual app link ID from application links page (it should be visible in the URL when editing it)

- Is this a new link, or has it been up for some time and *just* broke?

And in general, check through <https://confluence.atlassian.com/applinks/troubleshoot-application-links-755338283.html> although a lot of it is about http/s connectivity which seems to check out in your case. Still, there might be something useful in it.

comments: author: Radek Dost?l
body: Edit - I thought this was a remote link, not a JSM article!

In that case, ensure that you can access the KB Space in Confluence with your user - there is likely to be a permission related problem.

There are some conditions for this to work - all better documented here <https://confluence.atlassian.com/servicemanagementserver/knowledge-base-settings-and-permissions-956713322.html>


author: Cristian IONESCU
body: Hi Mariano,

I think you may need to make the configuration also in Jira.

I found this video that may help you: <https://www.youtube.com/watch?v=yz9dlFSIsMo>


Tags: data-center

jira-data-center

jira-service-management

jira-service-management-server

server
No story icon in drop down menu
Asked by S Farhat:

I do not see the story icon in the drop down menu in creation tab to create a story. it only shows task and epic icon, Please help how I can get the story and other icons like bugs in the drop down menu. Thanks


Answers:
author: John Funk
body: Hi [@S Farhat](/t5/user/viewprofilepage/user-id/5597955) - Welcome to the Atlassian Community!

If you are using a Company-managed project, you need to add the issue types to the issue type scheme used by the project.

Go to Project Settings \> Summary

Click on the name of the Issue Type Scheme (blue link at the top in the middle)

Click on the Actions button on the top left

Click on Edit issue types

Drag the issue types you want to add from the right to the left.

Click the Save button when done.

comments: author: S Farhat
body: thanks I got it! appreciate your response


author: Trudy Claspill
body: Hello [@S Farhat](/t5/user/viewprofilepage/user-id/5597955)

Welcome to the Atlassian community.

What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu.

The template used when your project was created may not have included the Story issue type. The method for adding it depends on the project type.

comments: author: S Farhat
body: Thankyou so much for your prompt reply. Yes it does depends on the type of project but I found it under the left menu +add items.


Tags: cloud

jira-cloud
Ticket strike-through but resolution is not set
Asked by Troy Riley:

Hello Everyone! When opening a general story ticket, the ticket number has a strike-through, example SS-1234, unless the ticket is part of an EPIC. It doesn't matter if the ticket is in the backlog or anywhere in the work process. We are using JIRA Cloud and appreciate any suggestions!


Answers:
author: John Funk
body: Hi Troy,

Check the history of one of the issues to see if there is a clue there what is going on - for example the Resolution getting set.

Make sure the Resolution field is not on the Create screen.


author: Robert DaSilva - Adaptavist
body: Hi [@Troy Riley](/t5/user/viewprofilepage/user-id/5319001) , welcome to the Community!

Does this happen in a specific project, every single time you open an issue? Are there any set of circumstances where the ticket number does NOT show as struck-through?

As far as I know, the strikethrough will only happen when a resolution is set on an issue. Something I've seen time and time again is a resolution of "None" existing, and this being set on issues instead of the empty value of "unresolved".

If you have time, I would double-check two things:

1. Check your Resolutions list for any resolution entries titled "Unresolved", "None", or otherwise. These should be removed as they can cause confusion, as any value in the resolutions field implies the resolution is set to something specific, and the ticket is done.
2. Check the workflow for the project or issue you're noticing this behaviour in, and determine if the "Create" transition has any post-functions to set the resolution field. This might cause issues showing the strikethrough right away from issue creation.

Cheers,

Robert

comments: author: Troy Riley
body: Hi Robert, I have maybe 10 different project boards... using the same workflow. Our main Kanban board is the one causing the issue. I'll go through what you mentioned above. Thanks for the quick response. Cheers, Troy


Tags: cloud

jira-cloud

jira-software