youngmon/atlassian-qna huggingface dataset:
HOW TO DELETE AN ATTACHMENT!!
Asked by Q L:

There is no DELETE button on my attachment page!! I accidentally add an attachment and I can't delete it!!!! it is soooooo embarrassing!!! SOS!!!!


Answers:
author: Ollie Guan
body: Hi [@Q L](/t5/user/viewprofilepage/user-id/4202979) ,

Maybe you do not have permission to delete attachments, please contact the space administrator to confirm.

<https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/>

![QQ??20201223160102.png](https://community.atlassian.com/t5/image/serverpage/image-id/123325i49226CCD29A54A8A/image-size/large?v=v2&px=999 "QQ??20201223160102.png")

comments: author: Bill Bailey
body: To echo this, as an admin, I do turn OFF the ability of users to delete pages and attachments to prevent chaos. ;-) But your admins could turn on Delete Own to make it a bit less of an issue.


author: Fabienne Gerhard
body: Hi [@Q L](/t5/user/viewprofilepage/user-id/4202979)

welcome to this wonderful community

What do you mean by attachment page? Seems like you don't have permission for deleting attachments at the space you are working at. This has something to do with permissions at your system.

Best would be to contact your space admin to delete it for you or to give you the permission.

Hope this could help!


author: Oki__PolarisOffice_
body: Hello,

You may see "Attahcments" menu in more menu tap as the below,

and then, go to attachment management menu and will find "delete" button.

I hope it would be helpful for you.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/123322iD02279148FA84AD7/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

confluence-cloud
Error - You may be using a proxy server that prevents WebSocket connections
Asked by ITDP:

hen we edit a page or create a page, we will receive the following errors occasionally.

We have opened firewall 9443, 8091 port.

The case would be reproduced easily if we idle the page for certain times (eg. 10mins) and click edit or create button on Confluence page.

![image.png](/t5/image/serverpage/image-id/123289iCFE9B96BB21B7181/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/123291iB2D732D79027F745/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/123292i88C41E69D12DCE85/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nic Brough -Adaptavist-
body: The usual culprit for this one is a proxy that does not support web-sockets.

Can you confirm whether you are using a proxy or not?

If there is no proxy, then the next most likely cause is that your network is not allowing access to Synchrony. You mention your firewall having opened 8091 and 9443 - are those the ports you have configured for Confluence and Synchrony?


Tags: confluence-server

server
Reorder pages not persistent
Asked by Lee Macdonald:

Hi,

A user asked for assistance reordering pages in a space. The pages are children, and some had their own child pages.

I replicated the issue by successfully ordering the pages, then when I left the page and returned, they had reverted to their non-alphabetical layout.

I confirmed the user had permissions to view and edit every page, and we are both able to move the pages manually.

This behaviour only appears to happen in that directory though. I was able to reorder other pages in the same space, and other spaces, and they persisted.

I moved the sub-directories out of the tree, and it still failed. I do not have site-admin rights, but no error was presented so I don't believe it's a permissions issue.

Any guidance would be appreciated on this one.


Answers:
author: Patrick Vanhoof
body: Maybe in the page tree there are pages you do not have permissions on? Can you ask an admin to try to reorder the pages?


Tags: confluence-server

server
Using template variables
Asked by sternpost:

Hello!

I put in top of template "my var1 = $myvar1". Then when i need using this variable in template's text on page i just print "$myvar1" and it highlight with green color.

It confuses me that when creating a page from a template, the Page Template Wizard in step 2 displays as many input fields for the value of the variable as it appears in the text. Yes, duplicate ones are filled in parallel, but I would like to set it once and that's it.

Am i right using template variable?


Answers:
author: Stephan Sutter
body: Hi [@sternpost](/t5/user/viewprofilepage/user-id/712382)

Our Confluence App Page Tree Creator shows the value only once per creation, even the value is used in different pages within the page tree.

You can find the [Page Tree Creator](https://marketplace.atlassian.com/apps/1214062/page-tree-creator-blueprint-template?hosting=server&tab=overview) on the Marketplace.

Regards,  
Stephan (PM of EPS Software Engineering AG, the vendor of the Page Tree Creator)


author: Davin Studer
body: Unfortunately, there is no way to only have it show once in the wizard. However it will fill the same value for each instance of that template variable.

If you want to to do it the way you are wanting you would need to create a blueprint instead of a template.


Tags: confluence-server

server
Restrictions after free trial ends
Asked by Ruby Choonoo:

On our free trial of the standard plan, I had set one page to be restricted to myself. Trial ended, and now we're on the free plan.

Now my team's telling me *all* the pages they could previously see before seem to have that setting.

I do have the option to "Remove this page's restrictions" and essentially open up all pages to all users, but I want to confirm it's **just** opening up users who have access to our Confluence site and not anyone with a Confluence account?

I found these docs here <https://support.atlassian.com/confluence-cloud/docs/manage-permissions-in-the-free-edition-of-confluence-cloud/> but worried about security/want to make sure removing all restrictions still keeps access limited to my team.


Answers:
author: Kat Warner
body: Your pages will still be restricted to people who have access to your Confluence only, not all users that have access to any Confluence Cloud site.


Tags: cloud

confluence-cloud

trial
Can I inject data from an online form in to a table?
Asked by Saied Sabbah:

Hi all, My team and I have a table of users (name, email, ID, etc....) with 30+ entries, currently we add new entries manually, is there any way to build an online form that we can send to new users and ask them to enter all relevant data and submited the data to the table?  
add new rows automaticlly if needed and with out permissions for users to access this table?  
only my team and I can access this table and manage this CRUD table?


Answers:
author: Alex Medved _ConfiForms_
body: Hi

You can build forms with the plugin we develop - [ConfiForms](https://marketplace.atlassian.com/apps/1211860/confiforms-data-forms-workflows?hosting=cloud&tab=overview)

There is a lot of possibilities on how to show the data later and how to secure it.

You can start with simple forms and (if needed) start building and developing more advanced forms as business requires - <https://wiki.vertuna.com/display/FORMS/Creating+a+form+in+Confluence>

Alex

comments: author: Saied Sabbah
body: Thank you


Tags: cloud

confluence-cloud
rendering template errors - EOF> after : ""
Asked by Marc-Andr? Momm:

Dear everyone,

I have several errors within the atlassian-confluence.log identifying, that there is a problem within rendering of templates, but Im searching and searching and I cannot find the solution.

Is there anyone, who could guide me to the right way?  

Thank you so much in advance.

Errors:

---------------------------------------------------------------------------------  
2020-12-22 18:05:04,467 ERROR \[https-jsse-nio2-8044-exec-32\]

\[confluence.util.velocity.VelocityUtils\] writeRenderedContent Error occurred rendering template content  
-- url: /pages/viewpage.action \| traceId: 78c8215d6c396dd1 \| userName: \*\*\*\| action: viewpage \| page: 10716125  
org.apache.velocity.exception.ParseErrorException: Lexical error: org.apache.velocity.runtime.parser.TokenMgrError: Lexical error at line 1, column 8. Encountered: \<EOF\> after : ""  

---------------------------------------------------------------------------------

2020-12-22 18:04:30,164 ERROR \[https-jsse-nio2-8044-exec-10\] \[confluence.util.velocity.VelocityUtils\] writeRenderedContent Error occurred rendering template content  
-- url: /pages/viewpage.action \| page: 1736821 \| traceId: 2996068d459ae6e5 \| userName: \*\*\*\| referer: [https://confluence.\*\*\*.com/pages/viewpage.action?pageId=10716125](https://confluence.***.com/pages/viewpage.action?pageId=10716125) \| action: viewpage  
org.apache.velocity.exception.ParseErrorException: Lexical error: org.apache.velocity.runtime.parser.TokenMgrError: Lexical error at line 1, column 8. Encountered: \<EOF\> after : ""

---------------------------------------------------------------------------------

2020-12-22 18:04:30,166 ERROR \[https-jsse-nio2-8044-exec-10\] \[descriptor.web.model.ConfluenceWebLink\] getDisplayableUrl Error getting displayable url from weblink microblog-content-share  
-- url: /pages/viewpage.action \| page: 1736821 \| traceId: 2996068d459ae6e5 \| userName: \*\*\* \| referer: [https://confluence.\*\*\*.com/pages/viewpage.action?pageId=10716125](https://confluence.***.com/pages/viewpage.action?pageId=10716125) \| action: viewpage  
com.atlassian.core.exception.InfrastructureException: Error occurred rendering template content


Answers:
author: AOK-BV
body: I have the same problem. Does anyone have any ideas?


Tags: confluence-server

error

render

server

template
Migration error
Asked by Tobias W?lfing:

I try to migrate from own server to cloud. But I got the following error and I cannot continue migrating.

We couldn't check for space key conflictsTry again

We found an unexpected error and couldn't complete the check. You can run your plan but it may fail and you will need to manually check for errors.

Refresh the checks to try again. [Contact support](https://support.atlassian.com/contact) if you continue to get this message.

Please could someone help or give a reason, why it could fail?


Answers:
author: Diego
body: Hello [@Tobias W?lfing](/t5/user/viewprofilepage/user-id/3967892)!

As I understand, an issue has arisen while you were trying to import your Confluence site from your On Premises installation into our Cloud platform.

I have seen this (*We couldn't check for space key conflicts*) happen when the token was expired. You could try to create a fresh migration plan then select your Cloud site from the "Choose Cloud site" option instead of using the dropdown.

It has been a few days since you last updated this thread. With this in mind, I would like to ask you a few questions:
> 1. *Is this still affecting your migration?*
> 2. *Were you able to migrate into our Cloud platform?*

Let us hear from you!

comments: author: Ben Smith
body: \>try to create a fresh migration plan then select your Cloud site from the "Choose Cloud site" option instead of using the dropdown.

Perfect, this worked for me, thank you.


author: Brinda Tailor
body: This worked for me too, thanks!


author: Sandra
body: I tried creating a new migration plan and it still didnt work can I get help


Tags: confluence-server

migration

migration-customer-care

server
How to skip database setup with Confluence Docker container
Asked by Robin Jansohn:

I'm trying to clone a production instance of Confluence to our DEV environment using the official Confluence Docker Images.

We currently clone the DB schema to a new schema and copy the data directory to the DEV environment. We delete the confluence.cfg.xml file so docker will re-create it on the first start. However the template (<https://bitbucket.org/atlassian-docker/docker-atlassian-confluence-server/src/master/config/confluence.cfg.xml.j2>) currently hard-codes the setupStep to setupstart so we would always need to manually set-up the DB (this also fails by the way as the DB schema is not empty!).

I think the template file should be updated to allow skipping the DB setup and re-use an existing DB schema with existing data.

Have I missed something how to achieve this or is there currently no way to do this except manipulating the confluence.cfg.xml manually?


Answers:
author: James Wernicke
body: I would also like this. An\`ATL_SETUP_STEP=complete\` flag that is used in the JInja template seems like it would suffice.


Tags: confluence-server

docker

server
Plan to upgrade error
Asked by Elmar Schulte:

Hi,

I would like to upgrade from version 7.2 and have started the "plan to upgrade" function.

There I always get this error message: "Looks like we're having trouble retrieving some information. Please refresh the page".

Systemhealth is green.

Does anyone have an idea where i can get more information on this?

Regards,

Elmar


Answers:
author: Elmar Schulte
body: Problem was in Modul "pre_upgrade" and now solved by updating to the last version of "Atlassian Troubleshooting and Support Tools" (Manage Apps).


author: Nic Brough -Adaptavist-
body: What page are you looking at?

comments: author: Elmar Schulte
body: It's on Admin general settings page: "Plan to Upgrade"

https://server-ip:8443/plugins/servlet/troubleshooting/pre-upgrade/


author: Elmar Schulte
body: In the /var/logs/atlassian-confluence.log I've found these messages according to the web request:

java.lang.NullPointerException  
at java.base/java.util.Objects.requireNonNull(Objects.java:221)  
at com.atlassian.troubleshooting.preupgrade.model.PreUpgradeInfoDto$Version.\<init\>(PreUpgradeInfoDto.java:138)  
at com.atlassian.troubleshooting.preupgrade.DefaultPreUpgradePlanningManager.createVersionSupportInfo(DefaultPreUpgradePlanningManager.java:157)  
at com.atlassian.troubleshooting.preupgrade.DefaultPreUpgradePlanningManager.lambda$transformPlatformInfoToVersions$4(DefaultPreUpgradePlanningManager.java:124)  
at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:195)  
at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:177)  
at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:177)  
at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1655)  
at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:484)  
at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:474)  
at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:913)  
at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)  
at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:578)  
at com.atlassian.troubleshooting.preupgrade.DefaultPreUpgradePlanningManager.transformPlatformInfoToVersions(DefaultPreUpgradePlanningManager.java:127)  
at com.atlassian.troubleshooting.preupgrade.DefaultPreUpgradePlanningManager.lambda$getPreUpgradeInfo$0(DefaultPreUpgradePlanningManager.java:78)  
at java.base/java.util.Optional.map(Optional.java:265)


author: Nic Brough -Adaptavist-
body: I was heading for the logs next, so it's great that you are way ahead of me!

Unfortunately, that's a deeply buried problem, and I don't recognise it and I can't place where it's coming from.

I think this needs to go to Atlassian support over at [https://support.atlassian.com/contact](https://support.atlassian.com/contact?)


Tags: confluence-server

server

upgrade
Getting 500 error when trying to back up Confluence
Asked by Simon Andersson:

Hi,

I am trying to automatically back up confluence (cloud) via REST API. According to the script [samples](https://bitbucket.org/atlassianlabs/automatic-cloud-backup/src/master/) I need to do a GET request towards https://\<mydomain\>.atlassian.net/wiki/rest/obm/1.0/getprogress but getting a 500 internal server error.

Other info:

I am going to create an Azure function app but as of now I am just testing the API via postman.

I had no issues backing up Service Management (cloud), only on Confluence.

![confluence500.JPG](/t5/image/serverpage/image-id/123211iDB0B913EDEAA6A1B/image-dimensions/631x257?v=v2 "confluence500.JPG")


Answers:
author: Simon Andersson
body: If someone is have the same issue, I had to create a session to be able to reach the rest api.

This one helped me since I was developing an azure function (c#): <https://stackoverflow.com/questions/43883952/using-httpclient-throughout-methods-without-losing-session-and-cookies>


author: Fadoua
body: [@Simon Andersson](/t5/user/viewprofilepage/user-id/4153013)

I googled and noticed that most of the users who created successful backups did it through bitbucket or GitHub.

Is it an option for you guys or not?

Did you check the following?

<https://docs.atlassian.com/atlassian-confluence/REST/1000.107.0/>

Best,

Fadoua

comments: author: Simon Andersson
body: Hi Fadoua,

I suppose this is an option, but don't see the reason why we have to use a script (like powershell or python).

I wonder why I have no problem running the '/wiki/rest/obm/1.0/runbackup' for creating the cloud backup. But when trying trying to get the download url with '/wiki/rest/obm/1.0/getprogress' just returns a 500...

Since I can't even get the simple rest api call via postman, the scripts would fail as well no?

//Simon


author: Fadoua
body: [@Simon Andersson](/t5/user/viewprofilepage/user-id/4153013)

Definitely I agree, if the get method is the one returning the 500 error then there is a problem.

Please click [here](https://support.atlassian.com/contact/#/) then submit a ticket to Atlassian Team

All the best,

Fadoua


Tags: automation

backup

cloud

confluence-cloud

script
Conceal certain content on a page from wider team
Asked by Laura Potter:

Hi guys,

Just wondering if there is a way to conceal parts of a confluence page from specific people in team.

Our team need access to client documents for scope and testing purposes, but due to security they should not access to the Pii. Is there anyway to hide this on the actual page, so they can still read the relevant information, but not see the personal data?

Thanks


Answers:
author: Liam Green
body: Hi [@Laura Potter](/t5/user/viewprofilepage/user-id/4135481)

There is no way to limit sections of a page unfortunately.

One option would be to have the information on child pages, linked to the main page, then limit who can see the child page.

You could also store the information in separate Jira tickets, and limit who can see the ticket. If you put a table of tickets into your document then users will only be able to access certain ones.

Hope that helps,

Regards, Liam


Tags: cloud

confluence-cloud
How do I hide pii information to open Confluence up to entire team?
Asked by Laura Potter:

Hi guys,

We have recently locked the wider team out of our confluence client area to protect the personal data.

A lot of the team need access to be able to see documents such as SOW and BRD for information. Does anyone know a way of allowing them access but not allowing them to gain access to all the personal data?

Thanks


Answers:
author: KAGITHALA BABU ANVESH
body: Hi [@Laura Potter](/t5/user/viewprofilepage/user-id/4135481) ,

You can use restrictions.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/123191i007A6371E70C6650/image-size/large?v=v2&px=999 "image.png")When you click on that highlighted symbol. you can able publish restrictions as who can (View / Edit) by entering their email / username / display name

comments: author: Laura Potter
body: Hiya :) Thanks for answering!

Does this have to be done on each individual page? or can this be done as a bulk change?

We have emails and numbers inside our docs (SOW \& BRD) so would want to hide that info so the team only see the relevant info to them.

Any idea on how to do this?


author: KAGITHALA BABU ANVESH
body: You can create groups with different users and choose groups for restrictions. it will less some manual efforts.

Please check the below. you will get more info

<https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/>


Tags: cloud

confluence-cloud
Two dimensional issue chart - would like to see sum of story points as column/sprint, possible?
Asked by vpriya:

two dimensional charts are extensively used in my organization, this directly reads from jira queries, the value in the table is usually a count of the values.

I would like to see sum in the values is this possible.? Please suggest any add-in

intention is as below

Team\| Sprint 1 \| Sprint 2 \| Sprint 3

A \| 50 \| 55 \| 60 --\> this should be sum of story points.


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@vpriya](/t5/user/viewprofilepage/user-id/4201926) ,

Check if the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app is installed for your instance.

Wrap your Jira Chart in the [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro) macro and choose to sum up your rows:

![Tue 1-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/123180iCDBDD5653CEC25F4/image-size/large?v=v2&px=999 "Tue 1-1.png")


Tags: cloud

confluence-cloud
Specific days/dates in Roadmap planner
Asked by Bronwyn Elizabeth Popp:

I'm looking for a way to use roadmap planner in showing timelines for a range of projects, I can only find date ranges for the whole planner not specify dates (not broadly weeks and months) in the planner. Hoping a way to do this as it will save me using another tool.


Answers:
author: Diego
body: Hello [@Bronwyn Elizabeth Popp](/t5/user/viewprofilepage/user-id/4201874) !

As I understand, you need the "Roadmap Macro" to show specific Date Ranges for each Lane you insert in the roadmap.

Before going forward, let me explain what I mean when I say Date Range and Time Frame:
> ***Date Range:** The granularity used in the roadmap. Can be set to Week or Month.*
>
> ***Time Frame:** The Start and End dates shown on your roadmap.*

Currently, this is not possible. The "Roadmap macro" is only capable of displaying the same Date Range and Time Frame for all lanes.

You could insert multiple Roadmap macros on the same page and have a different Date Range for each Roadmap macro you placed.

Also, the Date Range can only be set as Week or Month, no lower or bigger granularity is present.

Here is our complete document on the macro:
> * [++***\[Confluence Cloud\] Insert the Roadmap Planner macro***++](https://support.atlassian.com/confluence-cloud/docs/insert-the-roadmap-planner-macro/)

I am not sure what is the end goal of your usage, but maybe setting the Start and End dates of your Roadmap closer to the actual Time Frame of the project may help to have a better visibility of it.

Having said that, may ask what is the final objective of displaying the roadmap like this inside a single macro? Maybe we can assist you on getting there!

Let us hear from you!

comments: author: Bronwyn Elizabeth Popp
body: Thanks for the above, I meant more to see a timeline with detail to a day not just a week or month so you could align to a specific day more clearly.


Tags: cloud

confluence-cloud

roadmap