youngmon/atlassian-qna huggingface dataset:
External access from outside our company to Atlas
Asked by James Moir:

We are currently investigating Atlas as a tool to track project goals against delivery. I would like to know if we can allow external stakeholders (outside the company) access to view any Atlas project or status updates?


Answers:
author: Daniella Latham
body: Hi [@James Moir](/t5/user/viewprofilepage/user-id/5125924) - apologies for the delayed response!

Currently Atlas projects and goals are shared internally with the organization. However if they are in a Slack channel that is connected to a project/goal, they will see the relevant updates in there, but won't be able to open in Atlas if they click through.

Could you share how/why you'd like to share these with external stakeholders so we can look into this?

Thanks, Daniella

comments: author: James Moir
body: Hi [@Daniella Latham](/t5/user/viewprofilepage/user-id/5089518) thanks very much for getting back to me and letting me know.

This was a more general question in relation to how we could share Atlas updates, and if Atlas supported guest / external access similar to Jira.

We don't use Slack to communicate, though I'm happy to use Atlas to share updates internally and send any external updates via emails or an update presentation.

Thanks for the advice and getting back to me


author: Daniella Latham
body: Thanks [@James Moir](/t5/user/viewprofilepage/user-id/5125924), this is good feedback! Could you let me know why guest access would be be useful/valuable for you, so I can share this back with the team?


author: James Moir
body: Hi [@Daniella Latham](/t5/user/viewprofilepage/user-id/5089518) with the projects I am responsible for I have a diverse range of stakeholders, many of which are consultants or do not directly work for our organization.

Sharing Atlas updates direct with all my stakeholders would be useful, and the ability to control what get shared to each external user group would also be a good feature.


author: Daniella Latham
body: Thanks [@James Moir](/t5/user/viewprofilepage/user-id/5125924)! I've shared this feedback with our team.


author: John Ickes
body: Hi [@Daniella Latham](/t5/user/viewprofilepage/user-id/5089518) - we build custom projects for some customers and while we do have meetings with them to talk about budgets and overall progress it would be helpful if we could use Atlas to share information in between or even in lieu of some of these meetings. If there was a way to mark items as internal and any others could be shared it would be awesome!   

Client communication is always a struggle when you are busy building things, so having something that can serve all interested parties is really helpful.  


author: David Scott
body: Like James, our projects can have internal and external stakeholders. Often the external stakeholders are clients who are funding the project. I am evaluating Atlas to see how useful it may be for clients who are users within our Jira instance.
Atlas Teams & Advance Roadmap Shared Teams
Asked by Michelle Grady:

I really like the integration between Atlas and Product Discovery, but another part of our full software lifecycle is using Advance Roadmap.

We are using Product Discovery to plan our roadmap and Advance Roadmap to plan out the implementation. And Atlas to be the hub of status between the two processes.

One thing is that the Atlas teams is different than the shared teams in Advance Roadmaps, we have essentially recreate all the teams we have in Advance Roadmap.

Is there any plans to have shared teams across all of Advance Roadmaps, Atlas, Advance Roadmap? Or any way other way to implement this.


Answers:
author: denis.boisvert
body: Yes double maintenance of teams doesn't make sense :)

Can't wait to see this delivered!


author: Kristy Donaldson
body: Hi Michelle, yes this is on our list of things to do!

Unfortunately at the moment, you will have to keep recreating those teams. I will make a note of it and circle back with any updates.
Can't seem to sync an Atlas project to a Jira Epic from Atlas
Asked by Majken Longlade:

I get the button to Sync (both the large purple first run button, and the button in the edit link dialog), but when I click it, nothing happens.  

Setting up the sync from Jira works.

I tried adding myself as a collaborator, and as the project owner in case it was a permissions issue, but that didn't seem to fix it either.  

Am I doing something wrong or is there a bug?


Answers:
author: Sherif Mansour
body: Thanks for raising [@Majken Longlade](/t5/user/viewprofilepage/user-id/4840469)

We're unsure what could be causing this, do you mind checking your browser console to see if there are any errors when you click the button? E.g. if you are using Chrome, right-click and select "inspect" from your browser. Then select the "Console tab".

Once you've done that, refresh your page and then click the button then screenshot if anything appears in your browser console?   

To make things easier to troubleshoot, you might want to hit the "Feedback" button in the product so we can move the conversation to a private Jira issue.

comments: author: Majken Longlade
body: Thanks for the response!  

Here's what shows up in the console after hitting the **Sync with Jira Software** button

![atlas-sync-does-nothing-console.png](https://community.atlassian.com/t5/image/serverpage/image-id/223894i79F22E7E9D9F0268/image-dimensions/420x478?v=v2 "atlas-sync-does-nothing-console.png")

Will also use the submit feedback feature to continue troubleshooting.  

Curious if this is only our instance. We do embed our Confluence one-pagers into the **What are we doing?** field rather than filling out the project separately, I assume that's not typical behaviour.


author: Majken Longlade
body: (nope just tested with a project that doesn't have an embed and it still didn't work)


author: Sherif Mansour
body: Thanks [@Majken Longlade](/t5/user/viewprofilepage/user-id/4840469) I've responded to you in your Jira ticket.

It's not related to embedding Confluence pages in your What you're doing field - awesome to hear you're using embeds from other products!


author: Ash Ahmad
body: Hi [@Majken Longlade](/t5/user/viewprofilepage/user-id/4840469) ! Thanks again for reporting this bug. We've identified and patched the bug in our code that's causing this, so you should be able to sync epics from Atlas again ?


author: David Exner
body: Hello everyone, for those using Safari and getting: "Wrong URL. Try pasting a new Jira link", it helped us to disable content blockers on the Atlas site - for **one time change,** long press on the circular Reload button in the address bar and select "Reload Without Content Blockers".

For a **constant change** , go to "Safari" ? "Settings for <https://team.atlassian.com/>" ? and Untick "Enable content blockers".
Yaris pole crash
Asked by Giles Richardson:

Just tried running the Yaris crash demo (in serial) Open-Radioss, and not much happened when I ran the engine - it seems to freeze up after the 1st iteration, I'm guessing because the dt is so very small?

After that I tried the Bumper-Beam demo case and that appears to be running fine.

Has anyone else ran this Yaris case successfully? Thanks (FEA newbie)

![error.PNG](/t5/image/serverpage/image-id/233303i5737268C1979C474/image-size/large?v=v2&px=999 "error.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I think you are in the wrong place - Yaris, Open-radioss and bumper-beam are not Atlassian products, so most people here won't be able to help you.

My best guess is that one of those things is being documented or supported in an Atlassian system, and you have clicked on "help with atlassian system" rather than "help with the software" (the "help with Atlassian system" links tend to bring you to this community)
Any recommendation for cancelling a project in Atlas?
Asked by Aaron Morris:

Does the community have a best practice or recommendation for cancelling a project within Atlas? The use case is: a project is so far "Off Track" that the team decides to cut their losses and pull the plug. (i.e. cancel the project without finishing it.)

I see the following project statuses in Atlas:

* Off track
* At risk
* On track
* Pending
* Paused
* Completed

Ideally, I would want to see "Cancelled" in that list. In lieu of that status, what's the next best thing? Some ideas I've considered:

* Marking as "Completed" and commenting that it's actually being cancelled. That will work, but it would be misleading to anyone who doesn't read the fine print.
* Marking as "Paused". This is misleading because the project will never be resumed.
* Marking as "Paused" and then archiving. This might be the best option so far...I just don't like that it will drop off the recent timeline view.

Edit: I think the same question applies to Goals in Atlas, as they share the same status list. How best to document a failed goal/objective? (If you're sufficiently aggressive, then sometimes you'll miss your goal, right? ;-) )


Answers:
author: Leah Picone
body: When we Cancel a project I currently have the owner make a note in the project and then archive the project in it's current status.

We do this so that we don't skew the Completed and Archived values.

If something is Archived it's either Cancelled (any status not Completed) or Completed.

comments: author: Aaron Morris
body: Thanks! So far, this seems to be the best suggested workaround while we wait for the enhancement from Atlassian.


author: Rachel Lin
body: Hello team!

I wanted to loop back and give you the update that we have now [released Cancelled status for projects and goals](https://community.atlassian.com/t5/Atlas-Group-articles/New-feature-announcement-Cancelled-status-in-Atlas/ba-p/2502048) ? We're excited for you to try it and let us know what you think when you have work that needs to be marked as cancelled in the future!

cc: [@Aaron Morris](/t5/user/viewprofilepage/user-id/4451257) [@Leah Picone](/t5/user/viewprofilepage/user-id/4463193) [@Jimi Wikman](/t5/user/viewprofilepage/user-id/1186268)

comments: author: Aaron Morris
body: Perfect!


author: Rachel Lin
body: Hi! I'm Rachel and I'm a product manager on the Atlas team.

Our team has spoken about adding a cancelled status before and we are in agreement that it is something that should be reflected in Atlas, as "Completed" in not a sufficient representation of this.

We will keep you in the loop on when we start working on this and make it available.

Thanks for your feedback!


author: Jimi Wikman
body: I fully agree with this suggestion.
Make existing project private
Asked by Atle Bjelland:

Hello,

Very happy with the fact that this is now out of beta and we have the ability to make projects private (which has been something we have waited for to fully adopt the solution).

So we updated to Standard and all projects looks to be public which is to be expected. The question is: how can we make an existing project private?

Thanks

Atle


Answers:
author: Kalin U
body: Hi, Atle.

According to [the latest documentation](https://intercom.help/atlas-by-atlassian/en/articles/6403749-restrict-the-viewing-and-editing-of-projects#h_68c3d1345b), just at the end of the "Creating a private project" section, it is stated that ***Existing projects in Atlas can't be made private***.

You may want to raise a suggestion in the public tracker: <https://jira.atlassian.com/projects/ATLAS>. Maybe you can also get help directly from the Atlas team, like from [@Anish Deena](/t5/user/viewprofilepage/user-id/3846939).

K.

comments: author: Anish Deena
body: Thanks [@Kalin U](/t5/user/viewprofilepage/user-id/4421738) , spot on!  

Hi [@Atle Bjelland](/t5/user/viewprofilepage/user-id/983945) , We currently don't support converting an existing public project to private or vice versa. We've designed it this way to keep the model intuitive and prevent accidental closing or worse, opening up of sensitive projects.

But always keen for feedback/suggestions. Would love to understand why you want to convert an existing project thats been visible to everyone, to private as opposed to creating a new private project

Thanks in advance


author: Arthur Mack
body: [@Anish Deena](/t5/user/viewprofilepage/user-id/3846939)

For us we kept projects private while in Beta by only allowing certain users access to Atlas. Now its out of Beta and we upgraded to premium it would be great to let more people into Atlas but then they would see all the older projects.

Also I cannot see how one can tell if a project is private or not? ALso there seems to be no way to make a project private while creating it from a JIRA epic?

Thanks


author: Anish Deena
body: Aah interesting [@Arthur Mack](/t5/user/viewprofilepage/user-id/648077) . Unfortunately, you can't make a public project private. So maybe one way is to archive those projects and create new private ones instead? Archived projects are still discoverable so this isn't foolproof cc: [@Rachel Lin](/t5/user/viewprofilepage/user-id/1182714)

You can identify a private project by the lock symbol on the project icon (here's an example)

![CleanShot 2022-11-08 at 15.32.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/224540i8F0DCAFDD22B0E97/image-size/large?v=v2&px=999 "CleanShot 2022-11-08 at 15.32.14.png")


author: Arthur Mack
body: [@Anish Deena](/t5/user/viewprofilepage/user-id/3846939) Thanks for the reply. I now see the hard to spot lock on the icon. Archiving projects then making new ones will not work at all for the reasons you state.

I still cannot see how to create private projects when I make one in JIRA.

Thanks


Tags: private
Atlas: What specifies a user?
Asked by Ken Young:

Congratulations on the release of Atlas. Looking at the pricing, is a user anyone that can post on the Atlas system or is anyone who has access (read only, possibly comment). I am assuming the first but I wanted to verify.


Answers:
author: Sherif Mansour
body: Thanks, [@Ken Young](/t5/user/viewprofilepage/user-id/4596309)

We are incredibly grateful for our amazing community that have helped us shape the product so far and are excited about what's coming up.

To answer your question, we have an article about this: <https://intercom.help/atlas-by-atlassian/en/articles/6201129-atlas-pricing-explained#h_aef4798fac>

Summary: A user is anyone who has access to Atlas.


author: Rachel Lin
body: Hi Ken! A user is considered anyone who has access to the Atlas workspace, whether they write updates or read them.


Tags: cost
Status updates from project contributors
Asked by blake.davies:

**Any solutions for sharing contributor specific updates within a project?**   

Scenario - I am a change manager on a project. My metrics for tracking success / change status updates are different from that of a project/product owner.  

I am trying to help my manager (Change Lead) see an Enterprise view across all projects that call out those Change success metrics.   

If I tag the projects as with the tag 'Change Management' and instruct them to follow that topic, they'll receive the project specific updates - as a pose to the change specific updates.   

Currently tracking status in Confluence which is very manual. Looking for a solution using Atlas so everything is in one place.  

Thought about creating seperate projects specific for Change e.g. Web Development_Change but that seems counter intuitive for why Atlas will work so well.  

Open to any suggestions


Answers:
author: Rachel Lin
body: Hi Blake! I'm Rachel, a product manager on Atlas.

This is an interesting one. When it comes to "change success metrics" is there usually an update, or mainly some kind of progress metric that is communicated?

Often, we'd recommend breaking it out into its own projects that are linked as related projects to the product owner's Atlas project. This helps a different stakeholder consume a different form of content.

However, in your case, I can see you've unlocked value from tagging those projects so your manager can easily visit the topic feed and catch up on everything they need to know.

At the moment, you can't have multiple owners of a project. We believe in having a full-time owner who is closest to the work, who is assigned as the project owner.

What I can recommend for now is if you are added as a contributor to the projects, you can go into the update each week after it has been created to edit and add a detailed note, where you can include the additional context around change success metrics.

Does that help?
Are Global field "Labels" value shareable between Jira product discovery and Jira software projects?
Asked by Leo LI:

Hi team,

When I tried to set the type of the "Label" field named "Labels" as a "Global Field", it seems that these values were not shared between Jira Product Discovery and Jira Software projects.

Is this due to a project limitation? Perhaps because the Jira Product Discovery project is team-managed while the Jira Software project is company-managed?

Additionally, as shown in the screenshot below, there is another issue. I'm not sure if this is a bug or another limitation.

![Snipaste_2024-05-17_10-00-49.png](https://community.atlassian.com/t5/image/serverpage/image-id/324404i41E593639F302C0A/image-size/large?v=v2&px=999 "Snipaste_2024-05-17_10-00-49.png")


Answers:
author: Rohan Swami
body: Hi [@Leo LI](/t5/user/viewprofilepage/user-id/5308835)

1. Yes labels are not shared across JPD and Jira Software projects because JPD projects are team-managed.  
2. It's a known bug that labels can't be updated on an idea view. To update labels, open any JPD view such as a list or a board, then update the label if the field is visible in your view, or select an idea so it opens in the side panel on the right then update the label field.

comments: author: Leo LI
body: Thank you [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) .
"Project Not Created"
Asked by Kim Davis:

We just turned on Jira Product Discovery yesterday, when I try and access my site, I'm asked to create a project. I enter the name and the project key and then "Create" but keep getting an error message "Project Not Created"   

Anyone else run into this and able to resolve it, or is there something I'm missing?


Answers:
author: Tanguy Crusson
body: [@Kim Davis](/t5/user/viewprofilepage/user-id/5491085) can you please create a support ticket so we can get access to your site and check what's going on? <https://support.atlassian.com/>
Lost access to Product Discovery
Asked by Luke Thorogood:

Can no longer access Product Discovery. Can someone reach out please.


Answers:
author: Tanguy Crusson
body: Hi [@Luke Thorogood](/t5/user/viewprofilepage/user-id/5449571) I checked in the system and indeed your subscription is deactivated. It looks like you don't have a credit card on file. Reminders were sent by email to your administrator every week for the past month.

You'll need to reach out to Atlassian support to reactivate your access, which will resume your trial so you can enter payment details.

<https://support.atlassian.com/>

comments: author: Luke Thorogood
body: Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)


author: Luke Thorogood
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) I believe a request has already been made by our Jira Admins, but yet to get feedback.
Share view to anyone
Asked by Luuk:

I would like to share a view with externals without needing to add them manually.

Is this already possible or not? Just share it to everyone with the URL basically. Now I would need all my customers manually first which is undoable.


Answers:
author: Martijn ten Caat
body: This is not yet possible, more information in <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Making-JPD-views-public-need-customers-for-discovery/ba-p/2684482>


author: Tanguy Crusson
body: Hi [@Luuk](/t5/user/viewprofilepage/user-id/5471252) , the team's actively working on this, it's coming soon.


author: Rob Mkrtchian
body: There is an option to "Publish" a view, but it is available only for JPD Standard plan subscribers.  
You don't need to add them manually or buy a license, however they need to create a free Atlassian account.![Screenshot 2024-05-16 at 13.38.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/324089iAA09631757F54D0D/image-size/large?v=v2&px=999 "Screenshot 2024-05-16 at 13.38.32.png")
Omitting 'Completed' Ideas from Weighted Formula
Asked by Nelson Tang:

Hello - I have a list of ideas on JPD with a prioritization score (weighted). Once I complete an issue, I would like it to be removed from the view (which is achievable by filters), **but also** I need the normalization to only consider the ideas in my view (ie ignore the completed idea).  

Expected:

* Complete Idea A that is 100 pts
  * Idea B is next highest with 60 pts
* Idea A is removed from the view
  * **Idea B is now the highest at 100 pts**

Actual:

* Complete Idea A that is 100 pts
  * Idea B is next highest with 60 pts
* Idea A is removed from the view
  * **Idea B is still at 60 pts**

It's hard to make decisions on prioritization *on what to do next*when the normalization is reflecting completed ideas


Answers:
author: Pieter Helsen
body: Just tried whether filtering the idea from the view based on its status would alter the score, but it doesn't (which, when I think about it, is expected, since one view should not show a different impact score compared to another).

With the 'done' ideas filtered out, I do feel that just picking the 'highest in the list' is probably still a viable way of choosing what to do next, but it would be nice to have the option at least to do what you propose. Functionally, you'd probably have the impact score for completed ideas set to '--' or something similar in the view and then recalculate the impact of the other ideas accordingly.

For your reference; we have an 'impact calculation' view which we use to assess the values that make up the impact score and then use to plan our next release (just picking the top ideas from several buckets). The view filters on 'Status' (no completed ideas) and groups on 'Bucket' (similarly to the JPD team's setup) where we have multiple buckets of work and we try to pick one or more from each bucket to make up the release. That way Non-Functionals don't get pushed to the bottom of the list for instance.

comments: author: Nelson Tang
body: Thanks Peter - this is an interesting workaround


author: Josh White
body: Agree - without this, over time, the scoring will become difficult to make sense of


author: Andrian _
body: Could you clarify if 'prioritization score' is a custom field you've created, if so sounds like the value is something you've assigned?

If so, it sounds like you'll need to set- up an automation for it, though it could be complicated because it's not just the 'next' idea you need to update, but all ideas not yet 'completed'.

comments: author: Nelson Tang
body: The challenge with custom fields is that I'm using the 'weighted' method and not the formula. I still want the normalization approach but **only** on 'relevant' ideas (ie ideas that have yet to executed)