youngmon/atlassian-qna huggingface dataset:
Third part components - AWS
Asked by Simran:

Does the status page show the status of AWS services using its health dashboard? If yes, do we need to have an AWS Business/standard level subscription?


Answers:
author: Egor
body: Hey Simran,  

Thanks for reaching out to the Atlassian Community!   

You can add AWS Services to your page as your third-party components. Please see the following article to find out more - <https://support.atlassian.com/statuspage/docs/add-a-third-party-component/>   

It's included in your Statuspage plan and you don't need to have any subscription to AWS to be able to add these services to your page.   

Please let us know if you got any other questions.   

Best Regards,  
Egor  


Tags: cloud
In a trial can I create API keys for integrations?
Asked by Lucy Jennings:

I can access the API keys in a trial but when I try and paste them in to the integration, it says invalid - is this because I'm in a trial with Statuspage?


Answers:
author: Rafael Meira
body: Hey, Lucy! How are you?  
Happy to help!  

I will post you our formal answer here with a few documentation links in case you have further questions.  

"Yes, but you're required to send your API key as an Authorization header in requests that you make to the Status API. This is intentional because otherwise, people would be able to use Statuspage's API on a trial Statuspage without signing up for a paid subscription. When you activate your page to turn it into a paid public page, this restriction will be lifted."  

Please find the complete answer here: <https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/>  

<https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/>  

<br />

Best,  
Rafa
How to move user from the quarantine?
Asked by Robert Zdunek:

Some of our Statuspage external users were dropped to the quarantine, probably due to the spam filter on their domain. How can we move them back after the spam filter problem is solved? Will it be done automatically?


Answers:
author: Jesse Klein
body: Hi Robert,

Thanks for reaching out in the community about quarantined subscribers. You should be able to reactivate them from within the quarantine part of Statuspage. This article goes into more details about this: <https://support.atlassian.com/statuspage/docs/view-quarantined-subscribers/>

Please note that the quarantine feature is not available on audience specific pages so if you happen to have that, it would make sense to unsubscribe the users and then re-subscribe them. Hopefully that helps!

Regards,  
Jesse


Tags: cloud
Change the default Subscription option
Asked by Eric R Hartway:

On our Statuspage page, we have Email, SMS and Webhook subscription options enabled. When a customer clicks the "Subscribe to Updates" button on our pubic page, the first option displayed is the "Subscribe Via Email" option. They then have to select the SMS icon if they prefer text notifications. The issue is, our customers aren't noticing the SMS option at all, and are only subscribing via email. My question is, when a customer clicks "Subscribe to Updates", is it possible to set the SMS as the default pop-up option?


Answers:
author: Darryl Lee
body: Hi [@Eric R Hartway](/t5/user/viewprofilepage/user-id/4260838),

This is Darryl. I am here to help. ?

There is no built-in feature to change the arrangement/order of the subscription options for the subscribers.

However, you may try setting up the [Custom Domain](https://support.atlassian.com/statuspage/docs/set-a-custom-domain-and-ssl/) first, then add your own [Javascript](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/) \& [CSS](https://support.atlassian.com/statuspage/docs/use-custom-css-on-a-status-page/) snippet to alter it.

Hope this is helpful.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian


Tags: cloud
How to verify who created a specific component in Statuspage?
Asked by Carolina Bravo:

Hi community,

I would like to know how to verify who created specific components in Statuspage, is this possible ?

Thanks in advance!


Answers:
author: Dave Parrish _Atlassian_
body: Hi [@Carolina Bravo](/t5/user/viewprofilepage/user-id/5001529) ? It's Dave from the Statuspage product team. You can see who created components by reviewing the [Activity Log](https://support.atlassian.com/statuspage/docs/view-the-activity-log/) for your status page. Note that the activity log also captures a number of other events (not just component creation), so you will likely need to do a bit of scrolling / pagination find the moment when your component was created.

comments: author: Carolina Bravo
body: Hi [@Dave Parrish _Atlassian_](/t5/user/viewprofilepage/user-id/853503) thank you very much! I could find who created the specific component in Statuspage with the guidance that you provided me.


Tags: cloud
Looking for clarificatioin on how statuspage pricing scales for audience-specific pages.
Asked by Brian:

I've looked through the 2 pages below, however I'm still confused about how pricing scales on audience-specific statuspage accounts.

<https://support.atlassian.com/statuspage/docs/audience-specific-page-pricing/>

<https://community.atlassian.com/t5/Statuspage-articles/Statuspage-Buyer-s-Guide/ba-p/1047902>

My desired deployment would be met by the 10 groups, 25 team members, 30 metrics from the Tier 1, however I'm looking for 2500 - 5000 users that would be in those groups and receive subscription notifications.


Answers:
author: Talar Pavlovic
body: Hey there Brian,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help!

We do have "subscriber packs" that can be added to your plan (at an additional cost) to get you up to the right number of users that need to receive subscriptions.

The best way to get an actual costing would be to put in a ticket with our Customer Advocates team at <https://support.atlassian.com/contact> - they will be able to look at exactly what you need and let you know the $ amount it'll cost to achieve that.

Regards,  
Talar


Tags: cloud
What rule dives the prioritization withing the mail queue
Asked by MATTHIEU BEAUFILS:

Would it be a setting that would help urgent notifcation to be set prior the other?

We face delay in sending email. Some mails takes more that 30 mn to be sent even when the queue is less 50 notifications

Would some context which slow donw the notifcation from JIRA side? (distribution list, number users notified, notificaiton sent by automation, script runner etc.)


Answers:
author: Chris DeGidio
body: Hi [@MATTHIEU BEAUFILS](/t5/user/viewprofilepage/user-id/672911)

Chris here with Statuspage support. Our notification pipeline should be speedy in going out to the recipient's mail server for delivery. I see however you do mention notifications from the JIRA side. Can you confirm if this is for Statuspage or Jira?

If for Statuspage please file a ticket with our team at support.atlassian.com so we can investigate your account and find out what is happening.

Thanks so much!

- Chris


Tags: notification
API response: Metadata must be namespaced
Asked by David Maier:

Hello,

I'm using the manage API of Statuspage.

Currently I'm trying to create incidents programmatically. To be able to identify incidents when accessing them in the future, I'm trying to save an ID in the "metadata" key of the incident. However, when I try to do that, I get the following response:

```
{
  "error":[
    "Metadata Metadata must be namespaced"
  ]
}
```

My request entity, the incident, looks like this:

```
{
  "incident": {
    "name": "Incident title",
    "body": "Something is not working.",
    "status": "investigating",
    "component_ids": [ "abc123def456" ],
    "metadata": {
      "my_id": "123456789_test:hello"
    }
  }
}?
```

Does anybody know what this response means? Can't I use the metadata field?

Edit: [This](https://developer.statuspage.io/#operation/postPagesPageIdIncidents) page of the API documentation suggests that there is a metadata field.


Answers:
author: David Maier
body: As it turns out, I had to wrap"my_id" inside another object, which represents the namespace:

```
{
  "incident": {
    "name": "Incident title",
    "body": "Something is not working.",
    "status": "investigating",
    "component_ids": [ "abc123def456" ],
    "metadata": {
      "my_namespace: {
        "my_id": "123456789_test:hello"
      }
    }
  }
}?
```


Tags: api

error

response
Use CloudWatch to monitor API health.
Asked by vijay.kumar:

How to integrate Cloudwatch to the status page to monitor API health. If it doesn't work, what is the alternative solution you would suggest?


Answers:
author: David Maier
body: You could use a monitoring system like New Relic or Datadog.

Or, how I'm trying to do it at the moment, write a Lambda function that submits metrics from CloudWatch using the [Statuspage API](https://developer.statuspage.io/).


Tags: cloud

cloudwatch
How to customize auto-trigger message for Twitter?
Asked by Elle Azeredo:

Hi guys, how are you?

We recently started using the Statuspage feature and integrated it with a Twitter account.

When I scheduled the notifications about a maintenance, we noticed that by default the tweets that will be triggered automatically have an English text, is there anywhere we can edit the tweets from that part?

![Screenshot at Sep 12 19-48-30.png](https://community.atlassian.com/t5/image/serverpage/image-id/215611i9B28068B549E6F76/image-size/large?v=v2&px=999 "Screenshot at Sep 12 19-48-30.png")

Most of our users are Brazilian, so it would be better if we could leave these tweets that will be automatically triggered in Portuguese as well.

Thank you


Answers:
author: Eugenio Onofre
body: Hi [@Elle Azeredo](/t5/user/viewprofilepage/user-id/5029263)  
Welcome to the Atlassian Community :)

Unfortunately it is not possible to customize the automated messages about planned maintenance that are posted to Twitter.

The custom messages will only be applicable for Incidents.

Regards,  
Eugenio

comments: author: Elle Azeredo
body: Thank you Eugenio!

Do you know if there's any place we can suggest improvements?


Tags: cloud
Status stuck at "Degraded performance" even after all the incidents are resolved
Asked by Rajdeep Siddhapura:

The statuspage status is not changed to "All Systems Operational" even after all the incidents are resolved. This happened twice in the last 30 days.   

Had to manually update the status of the affected component to resolve this.  

Is this a bug or have we misconfigured something?


Answers:
author: Eugenio Onofre
body: Hello [@Rajdeep Siddhapura](/t5/user/viewprofilepage/user-id/5001278)  
Welcome to the Atlassian Community!

There may be a couple reasons why it happens:

* Incidents are resolved and the checkbox to mark components as operational are not marked
* Components status are updated manually with no relationship with ongoing incidents.

I would strongly suggest, in case the issue happens again, to look into the Incident Resolution status update and make sure the checkbox is checked and also check if any components were manually updated without being linked to an incident.

Regards,  
Eugenio

comments: author: Rajdeep Siddhapura
body: Hi [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586), thank you for the reply.  

We don't create or resolve incidents manually. Neither do we change the component status manually. We have PagerDuty integration which takes care of the creation and resolution of incidents. It also takes care of updating component status.  

When the incident gets resolved, the component gets marked as operational with it. This works as expected \>99% of the time. It has been working as expected for \>2.5 years. We faced this issue for the first time in the last 30 days.   

Could there be an issue with PagerDuty app on Statuspage?


author: Eugenio Onofre
body: Hi Rajdeep,

Thanks for the details provided.  
It could be an issue in between PagerDuty and Statuspage.

I would recommend creating a support ticket at support.atlassian.com so the Technical Support Team can better investigate it.

Regards,  
Eugenio


Tags: cloud
Statuspage URL and custom domain
Asked by Carlos Bautista:

Hello,

I have two audience-specific pages. Is it possible to use the same URL and custom domain for both audience-specific pages? or do they need to be different?

example:

Page one = status.mycompany.com

Page two - status.mycompany.com

Wil this cause issues?

Thank you


Answers:
author: Eugenio Onofre
body: Hello [@Carlos Bautista](/t5/user/viewprofilepage/user-id/4906371)  
Welcome to the Atlassian Community!

The audience-specific pages were designed to have a single-page showing different content to the audiences based on the groups configuration.  
<https://support.atlassian.com/statuspage/docs/what-are-audience-specific-pages/>

Since you have two different pages, they are considered different instances and hence it is not possible to use the same URL for both.

Regards,  
Eugenio


Tags: cloud
Is the manage API available for private pages?
Asked by David Maier:

On the Statuspage website the REST APIs are listed as a feature in public page plans. However, in the private page plans it ist not.

Then I read in [this](https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/) article that the status API is available on private pages.

This made me question, whether the manage API is available on private pages as well.


Answers:
author: Jesse Klein
body: Hello David,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question around the manage API.

The manage API is available on all page types, including private pages. It is a bit interesting to not see it called out specifically on the pricing but it is available. Hopefully that clears it up for you but let me know if you need any additional clarification.

Regards,  
Jesse

comments: author: David Maier
body: Hello Jesse,

Thanks for the clarification! I would have assumed that that's the case but as you said, it not being called out specifically made me question that.

Regards,  
David


author: Jesse Klein
body: Totally makes sense!

I'll reach out internally to see if there's a reason why it's missing but you should at least be all set to use it if you create a private page. Thanks for pointing it out!

Regards,  
Jesse


Tags: api

cloud
Translation of status page notifications
Asked by Jort Elst:

Hi there, I'm researching the option to use statuspage.io for our cloud application. Multi-language support is a must, however.

I've seen that the page itself can be translated and made available in several languages using Localize. What I could not find is whether this also applies to the e-mail, SMS and Webhook notifications. Is there an option to translate these too so that customers can receive notifications in their own language?

And if not, are there alternatives to implement this feature?


Answers:
author: Rafael Meira
body: Hey Jort, how are you?  
Rafa here from the Statuspage support.   

Great question!   
We currently do not have this feature to translate emails as well.   

Please note, that we're using a 3rd party app called Localize.js and currently, it's not permitting the requested functionality.  
<https://support.atlassian.com/statuspage/docs/translate-pages-with-localize/>   

I have added you to a feature request we have related to your request. In case this ever gets implemented, we would let you know.  

<https://statuspage.atlassian.net/browse/STSPG-7754>  

Best,  
Rafa

comments: author: Jort Elst
body: Hi Rafael,

That's unfortunate. Thank you for your answer nonetheless.


Tags: cloud
Is it possible to edit the scheduled maintenance reminder email?
Asked by Shin:

When scheduling a maintenance and ticking off the "Remind subscribers an hour before maintenance starts" option, is it possible to have the reminder email contain the description text / bread text of the given maintenance as well?

Currently, a reminder email will contain the **headline** of the maintenance, a secondary headline titled **Maintenance** **update** and a small text saying "**Maintenance will begin as scheduled in 60 minutes**."

This is all fine, but is it possible to include the maintenance description text as well in this message?

So the reminder email then will contain the headline, the secondary headline saying it's a maintenance update, maintenance will begin in 60 minutes message AND the original maintenance description text.

Thanks


Answers:
author: Jesse Klein
body: Hello Shin,

Welcome to the community and thanks for the question around the scheduled maintenance. I just tested this in my instance to go through your steps and it looks like this is not configurable. I also did some digging in our backlog and it looks like there is an open feature request for this. I have added this community post to the feature request ticket we have internally.

Thanks for letting us know you're interested in this feature. It's still in a state of gathering interest so me adding to the ticket helps show that there is interest in it. For now, if you're interested in adding other text, you could manually add an update an hour before with more information instead of the automated message.

I hope you have a fantastic day!

Regards,  
Jesse

comments: author: Shin
body: Hi Jesse

Thanks for looking into the question.

Here's to hoping said feature request will make some traction soon, as it would greatly increase the value of the reminder automation.

Have a great day.


author: Jesse Klein
body: Thanks Shin,

I agree! Each request we get for this adds to that traction. Thanks for bringing it up. :)

Regards,  
Jesse


Tags: cloud
Monthly Billing
Asked by Conor Wright:

Can i pay month by month or is this for a 12 month agreement that cannot be cancelled?


Answers:
author: Dirk Ronsmans
body: Hey [@Conor Wright](/t5/user/viewprofilepage/user-id/5024104) and welcome to the community!

On the statuspage billing info you can actually see it is monthly by default

<https://www.atlassian.com/software/statuspage/pricing>

Doesn't look like there is a minimum plan length


Tags: cloud
Custom domain with embedded status
Asked by Tim:

If I were to have a custom domain for my statuspage site, would I be able to use that domain when embedding it within my site? In my trial it looks like there is a random (presumably CDN-derived) domain like a "bcu20920ala.statuspage.io/embed/script.js", but if I was using "status.mydomain.com" for example, would the embed code be "status.mydomain.com/embed/script.js"? I ask because many of our customers have strict firewall rules so embedding third party scripts on different domains would fail; however if we had it tied to our domain then it would be easier to whitelist.

I reviewed the documentation but couldn't find anything clarifying this.


Answers:
author: John M
body: Hi [@Tim](/t5/user/viewprofilepage/user-id/5022418) ,

The status embed script will show the xxxxx.statuspage.io domain by default, but you can change it to the custom domain - status.yourdomain.com - and it will still work.

comments: author: Tim
body: Got it. Thanks!


Tags: cloud
Displaying Private Statuspage in Iframe
Asked by luke.stevens1:

We are trying to display a private Statuspage on our website in an iframe (want to show the whole page rather than just a subset of information with Status Embed). SSO was configured for the users to log in and works fine if the Statuspage is opened in a new tab, however when displayed in an iframe it gets stuck in a redirect loop where it gets a successful response from the IDP, then redirects back to Statuspage which then again redirects back to the IDP login url.

Is it possible to support loading a private Statuspage in an iframe? If so, are there any extra steps needed to support it?


Answers:
author: Darryl Lee
body: Hi [@luke.stevens1](/t5/user/viewprofilepage/user-id/5022524),

This is Darryl. I am here to help. ?

Understand that you would like to embed the whole authentication-required Private Statuspage to your website via iframe, but it seems like being stuck with the redirection loop.

Please note that we can not guarantee this as it's not part of the feature offerings.

However, I have created a feature request on your behalf, **STATUS-422**.

**We will keep you posted when there is an update because all the feature requests for Statuspage are not visible to our customers.**

Please note that our Product team reviews all Feature Request (FR) together and they prioritize those with higher demand to be implemented first and any FR will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production.

Thank you for your feedback in helping us make Statuspage better.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian


Tags: cloud

iframe

sso
Restrictions on adding subscribers
Asked by choi:

I found out that subscribers cannot be registered in capital letters.  
please let me know other restrictions on subscriber registration.  
For example, special characters cannot be added, character limit, etc..


Answers:
author: John M
body: Hi [@choi](/t5/user/viewprofilepage/user-id/4577784) ,

If you are referring to email subscribers, you can add them in all caps but the system will register the email address in lowercase (I was able to upload all caps email addresses both individually and in an import sheet). As for character limits, I was able to add a 230-character email address, so you should not have any issues with character limits for real email addresses. The only character restrictions would be the same ones that are applied to email addresses in general.

Internet email addresses must include only RFC-compliant characters, which include:  
* Numbers 0-9

* Uppercase letters A-Z

* Lowercase letters a-z

* Plus sign +

* Hyphen -

* Underscore _

* Tilde \~


Tags: cloud