youngmon/atlassian-qna huggingface dataset:
Data not copying from Task to Subtask
Asked by Michael Pierotti:

So from what I can tell, I think I did everything correctly from the Jira docs yet when I create a subtask the two fields I want to copy from the parent to the child are still empty in the child. What am I doing wrong ?

![3.png](/t5/image/serverpage/image-id/331849i27F1AC9E7791611F/image-size/large?v=v2&px=999 "3.png")![2.png](/t5/image/serverpage/image-id/331847iC08691DD01145281/image-size/large?v=v2&px=999 "2.png")![1.png](/t5/image/serverpage/image-id/331848i3B81A8A5C8A51CF1/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Trudy Claspill
body: Hello [@Michael Pierotti](/t5/user/viewprofilepage/user-id/5513875)

This is where your mistake is.

![Screenshot 2024-06-26 at 1.23.41?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331957iE77AC5B8F758FB03/image-size/large?v=v2&px=999 "Screenshot 2024-06-26 at 1.23.41?PM.png")

You have set this instruction to copy the value into the subtask from the "Current Issue". At this point in the rule you have shifted the focus to the subtask, so the subtask itself is the Current Issue. You need to instead be copying the value from the Trigger Issue. You can click on that text (that I've surrounded with a red box) and get a pop-up that will allow you to specify the issue that has the source data.

However, you should not even need to use a branch for this. Within the step where you are creating the subtask you should be able to set the same field using the same Copy option.


Tags: cloud

jira-cloud
Test cases in JIRA
Asked by Smitha Joseph:

How can the QA team to add test cases in JIRA?


Answers:
author: Geethanjali Katagani
body: Hi [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135) ,

The QA team can easily create test cases in Jira by using the **Test Case Assistant for Jira** plugin. This tool streamlines the creation of test cases directly from user stories, using customizable templates to save valuable time.

With the Test Case Assistant for Jira, you can:

* Generate test cases with your defined formats, ensuring consistency across all test cases.
* Create test cases with just a click of a button and automatically link them to user stories.

For more details, you can refer to the [documentation](https://cte-app-support.atlassian.net/wiki/spaces/TCAFJ/pages/1114113/Test+Case+Assistant+for+Jira+Documentation) or check out the plugin on the Jira [marketplace](https://marketplace.atlassian.com/apps/1235007/test-case-assistant-for-jira?hosting=cloud&tab=overview).

Regards,

Geethanjali


author: Valerie Knapp
body: Hi [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135) , thanks for your question.

Are you using an app for testing or what is your setup?

If you have Zephyr or XRay, you probably just need to train your QA Team on how to use the apps in Jira.

If you are using your own custom configuration, for example, you have a project where you are tracking test cases, you will just need to enable your QA team to have the browse project and create permissions.

Please can you clarify what you need help with?

Thanks

comments: author: Smitha Joseph
body: [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946) yes we do have Zephyr enabled in JIRA. Is there a tutorial the team can follow to understand the concepts ?


author: Valerie Knapp
body: Hi [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135) , thanks for your feedback. Yes, you can check out the documentation provided by the vendor here - <https://support.smartbear.com/zephyr-scale-cloud/docs/?lang=en>

I also tagged Zephyr into this question so someone from the vendor might reach out to you as well.

Cheers


author: Andy Barbet
body: Hi [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135)

There is a free Zephyr Scale training course in the SmartBear academy at the link below. It takes you through the basics of using Scale.

[Academy \| SmartBear Software](https://smartbear.com/academy/zephyr%20scale/)

There is also a Scale user community (I am active there), where you can get answers to questions from the community:

[Zephyr Scale Community](https://community.smartbear.com/category/zephyr-scale-community)


Tags: addon-com.thed.zephyr.je

cloud

jira-cloud

zephyr
Trying to bulk Import Epics in Jira.
Asked by Ushna Sarfaraz:

Hi,   
I am trying to import data, to create Epics but somehow I am not able to do it. I am getting an error/ description specifically on Issue Type.   

Attaching below the Screen shots of the sheet, importing setup and Error I am receiving.   
![JIRA IMportig CSV.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/331840i959FD61AF5F88DED/image-size/large?v=v2&px=999 "JIRA IMportig CSV.PNG")

![JIRA Importing.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/331841i98B2A0658FE879E7/image-size/large?v=v2&px=999 "JIRA Importing.PNG")

![image (21).png](https://community.atlassian.com/t5/image/serverpage/image-id/331842iD2C88D62A426E4EF/image-size/large?v=v2&px=999 "image (21).png")


Answers:
author: Valerie Knapp
body: Hi [@Ushna Sarfaraz](/t5/user/viewprofilepage/user-id/5416972) , thanks for your question.

The error message, even if it is saying there is an issue type, I think possibly where it is failing is the Key column. The key value refers to the issue key in this context, not the project key.

Normally when you import values in from a CSV, you have already specified in the screen prior to this one into which project you want to import issues.

My advice is always

1) Start with an export of the same type of issues you want to import, so you can see how Jira is handling the data

2) Try to use as simple of a configuration as possible, not importing like hundreds of custom fields, which can be hard later to unpick (I can see you are already doing this).

Please can you try again with this type of import? You don't even need to modify the file, just, for these rows, you can specify not to do anything

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331855i57BA9CDD33F385AE/image-size/large?v=v2&px=999 "image.png")

Let us know if this helps / works.

Cheers

comments: author: Ushna Sarfaraz
body: Can you please help further on this, I added the project name, project type and project key because I want to bulk import the data for different projects not only for a single project. In That case what should I specify.


Tags: cloud

jira-cloud
POST request on button press / ScriptRunner
Asked by Smacktur:

Hey, everybody!

I have created a custom button in my project (let's say named "Button 1") via ScriptRunner.

**What I want:**

If the user clicks on this button (in the task), send a POST request to the webhook I specified. It is also important that the payload contains the data of the task.

How to do it through ScriptRunner?

Thanks!


Answers:
author: Tansu Akdeniz
body: Hi [@Smacktur](/t5/user/viewprofilepage/user-id/5529710)

Welcome to the community.

You can either get issue data via script and send post request. Please take a look at [examples](https://docs.adaptavist.com/sr4js/latest/features/workflows/post-functions) codes.

Or if you can use Jira Automation from Project Settings -\> Automation and create a new rule to send web request.

[Issue data (Automation format) payload for Send Web Request](https://support.atlassian.com/cloud-automation/docs/issue-data-automation-format-payload-for-send-web-request/)


Tags: cloud

jira-cloud

scriptrunner
Is there any JQL or API that can give us date-wise and status-wise story counts?
Asked by Pratyush Raj:

i want to particular date backlogs story count status wise. how many story in which status?  
so is there any API or JQL for this? Any help is appreciated


Answers:
author: Trudy Claspill
body: Hello [@Pratyush Raj](/t5/user/viewprofilepage/user-id/5529677)

Welcome to the Atlassian community.

I'm not sure I understand the "date wise" portion of your requirement? How do you want to apply dates to the selection or presentation of the data?

Could you provide more information about what you want to accomplish?

Perhaps you could provide a mock up of what you would want the data to be presented.

comments: author: Chintan Keraliya
body: Is there any API or JQL for get status count for particular date?


author: Pratyush Raj
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)   

<br />

I want a status-wise story count of the backlog for a particular date.  
like, I have passed any date, so that day, how many bugs are in To-Do, In Progress, and Done?   
So is there any API for that ?


author: Danut M _StonikByte_
body: Hi [@Pratyush Raj](/t5/user/viewprofilepage/user-id/5529677),

I'm afraid that a JQL or API that returns this info does not exist.

But, the info you want can be displayed on a dashboard by using the **Cumulative Flow Diagram (CFD) gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332123i42330DF887600C83/image-size/large?v=v2&px=999 "image.png")

As you can see this gadget displays the story count wise in each status, at a given moment of time.

See more about this gadget (and the many others offered by the same app) in these articles:

* <https://community.atlassian.com/t5/Jira-articles/Building-a-powerful-Kanban-dashboard-in-Jira-with-Great-Gadgets/ba-p/1664331>
* <https://community.atlassian.com/t5/App-Central/How-to-track-scaled-agile-SAFe-projects-in-Jira-with-Great/ba-p/1929694>

You could start with **1-month free trial**. If you have any questions, feel free to contact support@stonikbyte.com.

Hope this helps.

Danut


Tags: cloud

jira-cloud
How to run the scheduler function to store the bug backlog count status-wise in Jira
Asked by Pratyush Raj:

I want to store the bug backlog count status-wise in Jira.

We have a scheduler function that is run every hour, but some times it is not working. That's why our data consistency is poor.

Has anyone setup or configured the scheduler function before, or is there any other way to do this? Any help is appreciated.


Answers:
author: Ryan Brailey
body: Can you elaborate on what functionality you are using for scheduling? Is it through a third-party Jira marketplace app? What is the URL you navigate to for scheduling functionality?


Tags: cloud

jira-cloud
Jira chart priority colors aren't intuitive
Asked by Andrew Kalinen:

How can I change charts in Jira Dashboard to have priority colored in a different way? Having "highest" as blue makes no sense.

Is there an administrator page that allows this change?

<https://imgur.com/a/Li0A4EU>


Answers:
author: Polina-NaraSyst-
body: Hello [@Andrew Kalinen](/t5/user/viewprofilepage/user-id/5529681) and welcome to the community!

From the image you shared, I assume you are using the [Performance Objectives app for Jira](https://marketplace.atlassian.com/apps/1218655/performance-objectives-charts-for-jira?tab=overview&hosting=cloud), specifically the Performance Objectives gadget. If so, **you can change the colors of each chart item directly from the chart itself**. Click on the colored dot next to each Priority in the legend.

Please note that these colors appear on your chart because your admin has created a custom color palette, and the first six colors in it are automatically applied to the six priority levels stacked on the chart. You can customize the entire palette from the app settings if you are at the admin level.

Kind regards,

Polina

*I am associated with the company that developed the Performance Objectives app.*

comments: author: Andrew Kalinen
body: Perfect thank you! This is the answer.


author: Jack Brickey
body: Hi [@Andrew Kalinen](/t5/user/viewprofilepage/user-id/5529681) , most unfortunately you cannot configure the colors natively. There are addon apps that provide the ability if that is an option for you.

comments: author: Andrew Kalinen
body: Hi Jack, see above. There is a way to do it actually.


author: Jack Brickey
body: was not aware you were using an addon app. my response was native Jira.


Tags: cloud

jira-cloud
Is it possible to set a ticket's "Parent" field to an epic in a different project?
Asked by Aaron Osterhage:

I have two team-managed projects, let's call them Project A and Project B. A ticket is created in Project A. After being created, I want to update the "Parent" field of this ticket to be an epic from Project B. I don't seem to be able to do this; the drop down for the "Parent" field doesn't show any other epics besides those within the same project and further, typing out the epic id from Project B results in "No Matches Found". For what it's worth, I have full admin rights to this Jira instance so there shouldn't be any permissions issues between Project A and Project B for myself.

I'm curious if this is allowed with the new "Parent" field. It seems like this used to be allowed when you had separate "Epic Link" and "Parent Link" fields.


Answers:
author: Bryce Lord
body: Hi [@Aaron Osterhage](/t5/user/viewprofilepage/user-id/5529664) ,

Unfortunately, as far as I'm aware, this is not possible with two team-managed projects. They're typically intended for more siloed, individual team-focused work and not work that spans across an organization or even multiple teams.

However, this is possible with two company-managed projects. If you expect your teams will want to coordinate more in the future then I highly recommend going this route and converting to company-managed projects.

Hope this helps!


Tags: cloud

jira-cloud
Why I cannot find a field "Component" in custom fields
Asked by Ayush Pathak:

We have a field called "Component" I want to edit the options for that but unfortunately I am not able to find that field on custom fields page. could anyone help me here?


Answers:
author: Max Walther
body: Hi [@Ayush Pathak](/t5/user/viewprofilepage/user-id/5479949)

is it the standard components fields from jira?

If so, check the components page in your projects to edit the options.

You'll need project admin rights for that.

Cheers

Max


author: Sagi Gueta
body: Hey [@Ayush Pathak](/t5/user/viewprofilepage/user-id/5479949)

It seems you refer to regular Component field, which is affected by the components each project have.

You may enter the project, and see in the project options bar "Components".

Then you need to switch to 'Jira Components' and then creat new component.

Each component you create will affect the value you may choose in components field.

Hope this will do!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331912i437CF27E0040E3DB/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-cloud

jira-software
We want to update from cloned issue to original issue
Asked by Prasad_Biddika:

Hi, thanks for your support,

We have cloned issues in "ABC" project, and original issues are in "XYX" project.

Can we update

Example: when user update any field or he work on any ticket in project "ABC"

the same changes should reflect in original ticket in 'XYZ" project.

Can we implement this using Automation for Jira? please help with the same.

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Prasad_Biddika](/t5/user/viewprofilepage/user-id/5209355)

What version of Jira Data Center are you using?

It is possible to create Automation Rules that can copy updates from one issue to a linked issue. However, you have to specify in the rule which fields you want to monitor for changes. And you also need to specify which fields in the destination issue should be updated. There is no step or function that will simply copy any change in any field to the corresponding field in another issue.

You could create a rule that monitors multiple fields for change, and then updates all of those fields in the destination issue regardless of whether there actually was a change.

![Screenshot 2024-06-26 at 2.52.43?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331974iD18D5746C72C13E3/image-size/large?v=v2&px=999 "Screenshot 2024-06-26 at 2.52.43?PM.png")![Screenshot 2024-06-26 at 2.54.46?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331975i45677AE2FC445417/image-size/large?v=v2&px=999 "Screenshot 2024-06-26 at 2.54.46?PM.png")

If there are other updates that you want to bring across, like Comments or Work Logs or Transitions, the rules to copy that information would be different.

The rule Scope would also have to include both the source and destination project. Multiple project scoped rules can be created only by Jira Administrators.

Do you really want to overwrite the data in the original issue with data from the clone? What if the original issue has been cloned multiple times?


Tags: data-center

jira-data-center
automation to add automatically a watcher that was tagged / mentioned in a task
Asked by Eran Roiter:

How can i set automation to add automatically a watcher that was tagged / mentioned in a task ?

Any ideas ?

Thanks


Answers:
author: Bill Sheboy
body: Hi [@Eran Roiter](/t5/user/viewprofilepage/user-id/5289455)

This is frequent question, and if you search in community posts you may find several different solutions. To help focus that a bit...

Where are you checking for mentions: the description, comment, etc.? Each one may need a separate rule to add watchers.

How many mentions do you want to handle? Adding one can be done with the Manage Watchers action, and adding multiple will require creating a list of them first.

Let's assume you are checking comments and adding one-to-many watchers.

When a mention happens, that appears in a text field like this:

```
[~accountid:userAccountIdValue]
```

That expression can be parsed to extract the account id values to use and add watchers.

* trigger: issue commented
* smart value condition: *to check if any mentions happened*
  * first value: {{issue.comment.last.body.split(" ").match("\\\[\~accountid:(.\*)\\\]").distinct.size\|0}}
  * condition: greater than
  * second value: 0
* manage watchers
  * add with comma-separated values list

```
{{issue.comment.last.body.split(" ").match("\[~accountid:(.*)\]").distinct.join(",")}}
```

That works by [splitting](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#split-String-separator-) apart the comment to simplify searching with [match()](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match--), find the account id values, remove any duplicates with [distinct](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#list.distinct) if the same person is mentioned multiple times, and then [join](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#list.join-separator-) them together with commas.

Kind regards,  
Bill


Tags: automation

cloud

jira-cloud

watcher
How to asign a cloned subtask to another issue
Asked by Tim Mihalik:

Hi,

I have this workflow, it clones an issue and its sub-task, but the sub-tasks are created under the original issue. How is it possible to create the sub-task under the in the first step cloned issue?

![clone issue.PNG](/t5/image/serverpage/image-id/331818iCB1A9F06C807AA35/image-size/large?v=v2&px=999 "clone issue.PNG")


Answers:
author: Bill Sheboy
body: Hi [@Tim Mihalik](/t5/user/viewprofilepage/user-id/5529611) -- Welcome to the Atlassian Community!

When you clone the first issue, save its key in a created variable from {{createdIssue.key}}

Then when you clone the subtasks, select and set the *Parent* field to that variable.

Kind regards,  
Bill


Tags: data-center

jira-data-center
Hello My account does not allow me to get support fulvio.bordiglia@avvale.com can you help me ?
Asked by Fulvio Bordiglia:

My account does not allow me to get support


Answers:
author: Trudy Claspill
body: Hello [@Fulvio Bordiglia](/t5/user/viewprofilepage/user-id/5529569)

Welcome to the Atlassian community.

First, this is a publicly accessible forum. It is a very bad idea to post your email address in a public forum. Anybody can read this information and you could end up getting lots of junk email.

Second, what is the issue with which you need help?

Third, what is the product and hosting type? Is it Jira Software or Jira Service Management? Is it the Cloud (software-as-a-service) deployment managed by Atlassian, or is it Data Center (self-hosted) managed by you or your company?

Fourth, are you using an environment where you have a current, paid subscription?

And lastly, are you a Jira or Site Administrator for the the instance?


Tags: atlassian-accounts

jira-unknown-hosting-type

not-applicable

unknown-hosting-type
Why can't other team members view the custom fields in Jira Plan Timeline?
Asked by Fritzie Quizon:

We are experiencing an issue with custom fields visibility in our Jira instance. As part of our Cross Team Planning, we have added several custom fields. However, other members of the team are unable to view these newly added custom fields.

Here's a brief overview of the problem:

1. Custom fields have been created and added successfully.
2. The fields are visible to the admin who created them.
3. Other team members can see but cannot edit or access these custom fields.

We have verified that the custom fields are correctly associated with the relevant screens and are configured to be visible for the appropriate issue types and projects.

Could you please assist us in resolving this issue so that all team members can view and utilize these custom fields?


Answers:
author: Jerrold - Empyra
body: Hi [@Fritzie Quizon](/t5/user/viewprofilepage/user-id/5529588)

Can you please check your plan permissions. They may be restricted the users who can edit the plan

Plan setting \> access control \> Permissions

![plan access.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/331821i124D01421830315E/image-size/large?v=v2&px=999 "plan access.PNG")

Thank you.


Tags: cloud

jira-cloud

jira-software
I deleted and reinstalled Trello and now cannot log in.
Asked by Jeb B Raitt:

Recently Trello on my phone didn't sync with the other devices on our local network. I deleted and reinstalled Trello, also cleared the cache, but now I can't even log in!

The browser is Firefox

It's an Android phone from Sprint.

When I open Trello I get to the login screen but when I try to log in I get "Unable to connect" and sometimes a "Timed out" message.


Answers:
author: Dreamsuite Mike
body: Hi [@Jeb B Raitt](/t5/user/viewprofilepage/user-id/5303771)

Welcome to the community. Can you try to log into Trello in Google Chrome on your phone (ignore the messages to open it in the app). Once logged in on Chrome, then try logging into the app...

If this doesn't work, I think it will need a message to Trello Support:

<https://trello.com/contact#/>

comments: author: Jeb B Raitt
body: I mostly use Firefox, don't even have Chrom installed, but I'll try in in Firefox . . .


author: Jeb B Raitt
body: Opening it in Firefox seems to have done it. Thanks