Can you speak to an actual human at Trello?
Asked by Amy Boles:

Is there a way to talk to someone at Trello? We continue to have trouble and wading through the litany of articles for help is a full time job. Has anyone been able to set up a meeting or speak to someone on the phone?


Answers:
author: Brant Schroeder
body: [@Amy Boles](/t5/user/viewprofilepage/user-id/4916815) In the past I have been able to set up support conversations with Atlassian but it is usually after all other avenues have been exhausted so it has been a rare event. Usually, they have been able to answer all my questions through a support ticket. Have you submitted a support ticket yet? You can submit a support ticket on this page when you are logged in, the form is at the bottom: <https://trello.com/en/contact#/>

comments: author: Amy Boles
body: Thanks so much, Brant. I have done that. We're new to Enterprise and the delays we're having with service make me anxious about moving forward. I'm wondering if we can truly trust that someone will move on the tickets created. So far, someone has said she's escalated them but that hasn't made much of a difference.


author: Brant Schroeder
body: [@Amy Boles](/t5/user/viewprofilepage/user-id/4916815) Great question. I have never had an issue with Atlassian support. I have always had them provide excellent support. Depending on the level of the issue it can take a little longer. Sorry to hear your experience has not been the same as mine.


author: Alex W
body: Hi [@Amy Boles](/t5/user/viewprofilepage/user-id/4916815) - we have our contact form available at <https://trello.com/contact> and if you're on Enterprise you're entitled to phone support, you just need to ask for it.

I can see you have an open ticket with my colleague [@Vishaal S](/t5/user/viewprofilepage/user-id/4573422). If you want to schedule a call with him, you need only ask :) I'd also be interested to jump onto the call so I can understand the sentiment you have with our support service thus far and see how we can improve here, as I'm concerned by comments you've left such as the one at - <https://community.atlassian.com/t5/Trello-questions/Are-there-people-I-can-speak-to-on-the-phone/qaq-p/1584268> - and want to understand what's gone wrong here.

Any tickets raised on our support portals is answered by an engineer at Atlassian (we don't use AI support services as they don't provide the support that we're known for here at Trello/Atlassian) and we also monitor the Community regularly - for example, you can see the number of questions I personally answer at <https://community.atlassian.com/t5/user/viewprofilepage/user-id/4469170>

I can see you also raised a ticket that I took in the past when you were a free user and you asked about phone support in this ticket. I had to decline the possibility of a call then as we don't offer phone support to our free users. However, phone support is a feature available to our Enterprise subscriptions.

comments: author: Amy Boles
body: Hi Alex. Thanks for your comment. I have requested a call - but perhaps not through the correct person. We are Enterprise members. What's the best way to go about setting up a time?


author: Alex W
body: Hi [@Amy Boles](/t5/user/viewprofilepage/user-id/4916815) I can see Vishaal is in the process of setting that up for you. You can set up calls by raising tickets and letting us know you want one. We've never offered it to you previously as you haven't asked for one, but as soon as an Enterprise admin asks for a call, we schedule it in.


author: Amy Boles
body: Hi Alex.

All I've done is ask for calls.