youngmon/atlassian-qna huggingface dataset:
Anonymous Users for Online Help Access
Asked by Megan Stanage:

We are hoping to use Confluence as our online help tool for clients to access help pages as well as download documents.

As far as setting up our account, it looks like we can limit it to a handful of "users" who will be editing the content, and then allow anonymous users to view the content without counting toward our monthly users.

Is this correct? And does anyone else have a similar setup? Thanks!


Answers:
author: repi
body: [@Megan Stanage](/t5/user/viewprofilepage/user-id/3924007)

Yes, this procedure is possible.  
Only users who log in personalized need a license.  
Anonymous users do not need them.

However, there are no anonymous users in the free cloud version

comments: author: Marty Huppert
body: Yes, we publish pages to an anonymous access space to provide online help. We also use themes to limit the range of actions anonymous users can take. See <https://ccdsupport.com/confluence/display/help>


author: Megan Stanage
body: Thanks, [@Marty Huppert](/t5/user/viewprofilepage/user-id/310160). Can you share the themes you use to limit actions?

We have our site set up but do not want the anonymous users to be able to:

* Access page history
* Access page information
* View the Create button
* View the Home tab at the top that opens the dashboard
* Access the Dashboard
* View "Created by" info on each page
* Access the Inline comment button


author: Gautami Shetty
body: [@Megan Stanage](/t5/user/viewprofilepage/user-id/3924007) ,

I wanted to check with you if you figured out the way to do it?

We are using up to 4 spaces for the same.

Any leads would be much appreciated


author: Megan Stanage
body: We have most our site set to anonymous access and then lock a couple spaces down to a group of licensed users. This way we can share our external content with anyone who needs access to our help materials but we can also collaborate and work on drafts without worrying about anyone stumbling across those.

The dev team uses one of the spaces for sprint designs. We have a couple customized templates they work from and update as needed.

There are still lots of things that aren't ideal with making it a public site - there are not options to lock down other options we don't really want everyone to click through but there is a ticket: <https://jira.atlassian.com/browse/CONFCLOUD-30449>

Unfortunately, it looks like that ticket has been out there for a while and Atlassian is not interested in making any changes at this time. :(


author: Gautami Shetty
body: Thanks so much [@Megan Stanage](/t5/user/viewprofilepage/user-id/3924007) , for your update.

This helps me a lot.

We can't change the way our site and instance works (too many moving parts), I have figured out an internal process to minimise the impacts on anonymous users when they access things like Page History.

There's some apps to use to make anonymous access be more friendly - we are considering that for future.

Its unfortunate about the ticket indeed.

Thanks again.


Tags: anonymous

cloud

confluence-cloud

user
Is there a "status" page for confluenece
Asked by NinjawithPyjamas:

I know Jira has a status "Running" health check page ... But does confluence have one ?


Answers:
author: Bibek Behera
body: [@NinjawithPyjamas](/t5/user/viewprofilepage/user-id/3798526) ,

Try this : <https://confluence.atlassian.com/support/instance-health-790796828.html>

-Bibek


Tags: confluence-server

server
Atlas plugin created cannot resolve dependenciesA
Asked by Herman Daou:

I am using IntelliJ IDEA and got these error message while trying to create just a basic plugin following the instructions given in the website. Do I am missing something.

The JAR file was generated.

"Resolve dependencies  

Cannot resolve com.atlassian.plugin:atlassian-spring-scanner-annotation:1.2.13  
Cannot resolve com.atlassian.plugins:atlassian-plugins-osgi-testrunner:2.0.1  
Cannot resolve com.google.code.gson:gson:2.2.2-atlassian-1  
Cannot resolve com.atlassian.confluence:confluence:6.14.0  
Cannot resolve com.atlassian.plugin:atlassian-spring-scanner-runtime:1.2.13 '

Any guidance will be of great help.

Thanks.

v/r

Herman


Answers:
author: Tomas
body: Hey Herman,

have you been able to solve the problem?

Kind Regards,  
Tomas
Trouble with Styles in Confluence
Asked by Camille Lecerf:

Hi,

When using styles in Confluence on a selected part of text, it sometimes change the style of the whole section.

Is my browser causing this problem? I am using Chrome.

Thank you!

Camille


Answers:
author: Vero Rivas
body: Hi [@Camille Lecerf](/t5/user/viewprofilepage/user-id/2141238)

Your browser is probably playing tricks on you with the cache, you could try using it in incognito

Cheers


Tags: confluence-server

edit

server

style

title
Excel VBA, Charts, and Macros
Asked by Matt Wilson:

I would like the ability for full vba, macro, formula, and chart functionality that mimics Excel inside of a confluence page. There are several apps / plugins from the market place. Which is suggested to complete this task? I'd like to run import / exports etc on this page as well if possible.

This will be leveraged for reporting, graphing , and data mostly.


Answers:
author: Aron Gombas _Midori_
body: There are multiple apps for this use case. I'd evaluate the ones in this list:

<https://marketplace.atlassian.com/addons/app/confluence/top-selling?query=spreadsheet>

But please note that these are not as feature rich as Excel or as Google Spreadsheet. If you really need 100% of the functionality of those applications, then I don't think there is a solution for the Confluence platform.

You could eventually use Excel spreadsheet or Google spreadsheets *embedded* in Confluence pages, in the sense that those are displayed in the Confluence page, but edited externally in the spreadsheet application.
Confluence increase memory
Asked by NinjawithPyjamas:

Is this feasible for confluence .. meaning will it accept 8g or does it need to be in "8000m" ?

CATALINA_OPTS="-Xms8g --Xmx8g -XX:+UseG1GC ${CATALINA_OPTS}"

or

CATALINA_OPTS="-Xms8000m --Xmx8000m -XX:+UseG1GC ${CATALINA_OPTS}"


Answers:
author: Alexis Robert
body: Hi [@NinjawithPyjamas](/t5/user/viewprofilepage/user-id/3798526)

you can use 8G or 8192m, it is the same.

Let me know if this helps,

--Alexis

comments: author: NinjawithPyjamas
body: Error: Could not find or load main class --Xmx2g

Nope does not like it (tried with 2g)


author: Alexis Robert
body: Hi [@NinjawithPyjamas](/t5/user/viewprofilepage/user-id/3798526) ,

might be the character you're using for the "-". Make sure it's the same than the others arguments from the line, copy it if needed so that you're sure that's it's ok.


Tags: confluence-server

java

server
Attached video height is greater than width
Asked by ?????????_???????:

I try to drop video directly to confluence page and by link to google disk. The result is the same.

![Screenshot_266.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/95041i79FF6DA72B909AE5/image-size/large?v=v2&px=999 "Screenshot_266.jpg")


Answers:
author: Diego
body: Hello [@?????????_???????](/t5/user/viewprofilepage/user-id/3923579) !

Per your description, videos are displayed in a format where Width is narrower than the Height.

I tried to replicate that locally but was unable to. I tested this in both the New Editor (Fabric) and our Legacy Editor (tinyMCE). In both editors, the video proportions are respected.

Here is what I see:

**In Fabric's edit mode:**
> ![Screen Shot 2020-05-19 at 15.47.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/95483i0B61FBEB592970B1/image-dimensions/313x168?v=v2 "Screen Shot 2020-05-19 at 15.47.15.png")

**In tinyMCE's edit mode:**
> ![Screen Shot 2020-05-19 at 15.47.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/95484i739C855A916065AC/image-dimensions/321x171?v=v2 "Screen Shot 2020-05-19 at 15.47.54.png")

**In Fabric's view mode:**
> ![Screen Shot 2020-05-19 at 15.48.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/95485i150447AA1CC32616/image-dimensions/329x175?v=v2 "Screen Shot 2020-05-19 at 15.48.13.png")

**In tinyMCE's view mode:**
> ![Screen Shot 2020-05-19 at 15.48.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/95486i457AE52CDCAE0AC8/image-dimensions/343x157?v=v2 "Screen Shot 2020-05-19 at 15.48.30.png")

With this result in mind, I see a few things for us to check:
> 1. ***What is the video resolution?***
> 2. ***What do you see when playing the video outside Confluence?***
> 3. ***Is this happening with any video file or only this specific one?***

I believe that there is a chance that the video proportions are incorrect and Confluence is just displaying the information available to it. Which is what prompted me to ask what the video looks like outside Confluence.

Let us hear from you!

comments: author: ?????????_???????
body: Hello [@Diego](/t5/user/viewprofilepage/user-id/1188952)

Thank you for your help!

1. 1280\*720 for both videos
2. It's play normal on PC and Google Drive
3. I was trying on two videos for tutorial in our company. Tryed to insert my personal video after your advice. And it works properly!

I will decode video to another extension. From .mp4 to .avi I think.

Thank you one more time!


author: Diego
body: Hey, thanks for getting back to me [@?????????_???????](/t5/user/viewprofilepage/user-id/3923579) ! As I understand, another video from your files is displayed correctly and you are now converting the problematic video into another format to try and fix the issue with it.

Glad to know you were able to find out what was the problem with the video!


Tags: cloud

confluence-cloud
page edit create error
Asked by Krupesh_Shah:

migrated Confluence from trial version to Confluence 7.4 with connection to SQL database.

since then we are unable to create or edit any page.. keep getting message "The editor didn't load this time" or stuck at "This page is taking longer to load than usual..."

tried to restart Synchrony but not luck


Answers:
author: repi
body: [@Krupesh_Shah](/t5/user/viewprofilepage/user-id/3905141)

Does the editor work if synchrony is deactivated?

see also [@Moses Thomas](/t5/user/viewprofilepage/user-id/1138700)


author: Moses Thomas
body: [@Krupesh_Shah](/t5/user/viewprofilepage/user-id/3905141) You will need to provide the logs in \<confluence_home\>/logs , the info you have provided is not enough for any one to help here.

Kind regards,

Mo
Confluence Data Center Install Query
Asked by NinjawithPyjamas:

I am going to be standing up Confluence DC on 4 nodes and i am wondering if i need to start the install using the Linux Archive File or can i use the confluence installer?


Answers:
author: Bibek Behera
body: Hi [@NinjawithPyjamas](/t5/user/viewprofilepage/user-id/3798526) ,

You can go with the installer itself , make sure all the nodes are having the same build installed.

<https://confluence.atlassian.com/doc/installing-confluence-data-center-203603.html>

-Bibek

comments: author: NinjawithPyjamas
body: nice ... and do i need to specify **Clustered** as the deployment type during this as well ?


author: Bibek Behera
body: Yes and make sure you have a cluster license for the setup.


author: Bibek Behera
body: [@NinjawithPyjamas](/t5/user/viewprofilepage/user-id/3798526) ,

I found something in more detail below:

<https://mraddon.blog/2015/05/27/how-to-install-confluence-in-cluster/>

-Bibek


Tags: confluence-server

server
Uploading multiple files at once into a file list
Asked by Johannes Schneider:

I can easily upload multiple files directly into a confluence page, but not into the thing that the "macro" for creating a file list. I think this is a feature for the future which would make it much easier to create long file lists.


Answers:
author: Nic Brough -Adaptavist-
body: Sorry, but I can't see a new feature in this. Could you expand the explanation of what you would like to see it do?


Tags: cloud

confluence-cloud
Epic Link column in Confluence's "Insert JIRA Issue/Filter" is not displayed properly
Asked by manuelm:

Hello,

in our company, we are using Confluence 7.2.1 Server. Since two days, Epic-Link Columns (based on Jira Plugin) are not displayed in the way they shoould (as readable and colored epic name) but as related issue key. I've no clue what the reason could be. No updates were made. In our test-environment, it still works as wanted. Someting must be changed, but I have no idea what.

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/95009i9E61E71DB07EB34C/image-size/large?v=v2&px=999 "Screenshot.png")

It exactly sounds like the ticket

<https://jira.atlassian.com/browse/CONFSERVER-43561>

but this ticket is already solved in Version 7.0.4.

Do you have an idea?

Kind regards  
Manuel


Answers:
author: Fabian Lim
body: Hi [@manuelm](/t5/user/viewprofilepage/user-id/2308500)

Looks like this will be fixed in the [7.16.0](https://jira.atlassian.com/issues/?jql=project+%3D+CONFSERVER+AND+fixVersion+%3D+7.16.0), [7.15.1](https://jira.atlassian.com/issues/?jql=project+%3D+CONFSERVER+AND+fixVersion+%3D+7.15.1) versions. It's currently waiting for the release.

Thanks


Tags: confluence-server

server
How do I increase the size of an Excel file - the large thumbnail is too small?
Asked by Dawn Dickinson:

I was trying to add an excel file to my page and I wanted the content to be somewhat readable prior to opening it. Currently it looks like the picture below. I don't see a way to make it larger than using the large thumbnail.

Thanks,

Dawn

![image.png](/t5/image/serverpage/image-id/94989i1EA8369CD50B1AB4/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Bastian Stehmann
body: Hi [@Dawn Dickinson](/t5/user/viewprofilepage/user-id/3889216) ,

welcome to the community.

Did you try the Microsoft Excel Macro? Then it should be shown in a readable way.


Tags: confluence-server

server
Export Page to PDF
Asked by Philip Livsey:

When Exporting a Page to PDF multiple spaces or icons for example the \> sign converts to ? (question marks) and makes some text unreadable or difficult to read.   
Another issue that happens is there are overlapping text when in a numbered listing, for examples numbers 1 and 2 in a List would appear directly on top of each other.

Is there a way to fix this using the PDF Export customization options or is there something else that I need to do...


Answers:
author: Vero Rivas
body: Hi [@Philip Livsey](/t5/user/viewprofilepage/user-id/3571553)

Look at this posts, maybe can help you

<https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html>

<https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html>

Cheers


Tags: confluence-server

server
Template Instructional Text
Asked by david.hohf:

Hi,

I'm trying to add instructional text in a template using Confluence Cloud but i'm unable to find the feature to complete this.

Any advice?

Thanks,


Answers:
author: david.hohf
body: I thought I was editing a space template.

To get to it I do this: Space Settings --\> Content Tools --\> Templates

I am editing a Blueprint template since the one that is already there fits most of my needs, I just need to customize a few thing from it.

comments: author: david.hohf
body: [@Dave Theodore \[Coyote Creek Consulting\]](/t5/user/viewprofilepage/user-id/853538) I meant to make this a reply, not an answer. oops!


author: david.hohf
body: hey Dave,

We're using Confluence Cloud and I don't see that option. here's my entire toolbar:

![2020-05-15_8-08-59.png](https://community.atlassian.com/t5/image/serverpage/image-id/95045i528BD19E8C2ED087/image-size/large?v=v2&px=999 "2020-05-15_8-08-59.png")

comments: author: Dave Theodore [Coyote Creek Consulting]
body: Ah, I think I see the same thing. You're editing a Global Template? My screenshot was from a Space template, which still has this functionality. I don't have it either on my instance. Maybe use a Space Template for now? I'll see what I can find out about it.


author: Dave Theodore [Coyote Creek Consulting]
body: When you're editing the template, there is an icon on the toolbar. You need to click and select "instructional text."

![Screen Shot 2020-05-14 at 4.01.54 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/94997i7E335C7919B03516/image-dimensions/481x180?v=v2 "Screen Shot 2020-05-14 at 4.01.54 PM.png")


Tags: cloud
Adding color to instructional text
Asked by Teri:

Is there a way to change the gray color to something else when creating instructional text? We are creating templates and the worry is that sections will get overlooked and we are wanting text that stands out more. Any ideas?


Answers:
author: Alex Koxaras _Relational_
body: ?? [@Teri](/t5/user/viewprofilepage/user-id/3290396)

No you can't change the text to another color unfortunately. Not that I know of at least.


Tags: cloud

confluence-cloud
how to import a word document into confluence?
Asked by Erika Linares:

I just did this yesterday without any issues and now I can't seem to find where I can import documents - can someone help me?


Answers:
author: repi
body: This is the server version, hope it is similar in the cloud!

![imort_word_dokument.png](https://community.atlassian.com/t5/image/serverpage/image-id/94965i6958E377474F6B93/image-size/large?v=v2&px=999 "imort_word_dokument.png")


Tags: cloud

confluence-cloud
How do I get emails from Jira to convert the account ID in the content to something human readable?
Asked by Bob Clewell:

Right now emails from our Jira system have long, non-human readable account Ids whenever someone is tagged in the message. E.g.

\[\~accountid:5b7579016162c5067c1338a4\] \[\~accountid:5a30007da26b7d32042a5b78\] Thanks for the quick fix here!

It makes the email part of the product unusable. How can I convert these to what I see within Jira on the actual ticket?

Thanks.


Answers:
author: Bob Clewell
body: Sorry. I just realized this got posted to the Conf page instead of Jira. I reposted it over there. I'd delete this, but I can't find that option.
How to get correct number of watched pages for current user?
Asked by Volodymyr Batrukh:

Hi,   

According to documentation <https://developer.atlassian.com/cloud/confluence/cql-fields/#watcher>, we can get list of watched pages for the user by calling:  

/rest/api/search?cql=watcher=currentUser()[.](https://developer.atlassian.com/cloud/confluence/cql-fields/#watcher)  

But it is showing the incorrect number of pages. E.g. user is watching 10 pages, the API call returns 10 results. When user started to watch new page the API returns 11 results. And that is expected behavior. But once user stopped watching the page, the API still returns 11 pages/results, so the response is never decreased.  

Is it known issue?  

Another issue I faced with - watcher=currentUser() is not returning pages from the watched space. The same issue was mentioned [here](https://community.atlassian.com/t5/Confluence-questions/How-to-get-space-watches-for-current-user-using-REST-api/qaq-p/596612).  

How to get all the watched pages for the user (directly watched and all pages from the watched space)?


Answers:
author: Diego
body: Hello [@Volodymyr Batrukh](/t5/user/viewprofilepage/user-id/2795789) !

I tried the REST call mentioned in our documentation and was able to reliably replicate this behavior.

With such results, I created the following bug report:
> * ++***[\[Confluence Cloud\] CQL search for user watching list via REST results are incorrect](https://jira.atlassian.com/browse/CONFCLOUD-70064)***++

Since there is no workaround, the best course of action would be to vote and watch the report. Voting helps to increase the report visibility and watching it will keep you up to date with everything posted there!

Let us hear from you!

comments: author: Volodymyr Batrukh
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952) ,  

Thanks for creating a ticket for the issue.  
Could you please also reference in Jira that the API method is returning only directly watched pages, but not pages from watched space?


author: Diego
body: Thanks for reporting this behavior as well! I would like to ask a few questions to you [@Volodymyr Batrukh](/t5/user/viewprofilepage/user-id/2795789) :

> 1. *Is the API returning you as the watcher of the space as a whole?*
> 2. *Is the "watcher" counter increased by one or is it not increased at all?*
> 3. *Is the API not returning all pages within a space as watched content?*


author: Volodymyr Batrukh
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952) ,  

The API is not returning pages from watched space at all. So if for example a user is watching three pages (by openeing page directly and selecting "Watch page") and one space ( user opened space and selected "Watch all content in this space") with five pages in it - the API will return just 3 results (3 directly watched spaces). Expected result is 3 + 5 pages. So I would expect to see all watched content by calling /rest/api/search?cql=watcher=currentUser()[.](https://developer.atlassian.com/cloud/confluence/cql-fields/#watcher)


author: josef
body: Bug where reindex was not triggered on unwatch should be fixed now


Tags: cloud

confluence-cloud
Bad request when creating new page
Asked by Dang Nguyen Phuong Trang (Ingenico Partner):

Hi there,

I've created a new page on confluence, and when I selected PUBLISH button, the website directed to a link that shows Bad request (capture)

Then, I've created a new page having the same name with the error page, there is no problem. All I want know is detele the error one. Can you help me?

Thank you.

![capture.png](https://community.atlassian.com/t5/image/serverpage/image-id/94914i192DC8AE2927EE9A/image-size/large?v=v2&px=999 "capture.png")


Answers:
author: Mike Rathwell
body: Hi there

In looking at the URL it attempted to create from the page title you had, it is very likely it doesn't like characters that are in the title. While it has gotten better, my rule of thumb has become that spaces are ok but NEVER put any special characters you wouldn't put in an old skool DOS 8.3 filename. If you stick with that you will never go wrong.

comments: author: Dang Nguyen Phuong Trang (Ingenico Partner)
body: Hi [@Mike Rathwell](/t5/user/viewprofilepage/user-id/853367) ,

Thanks for your answer, I got it now. Do you know how to detele the error page? I cant access to it to make any change.


author: Mike Rathwell
body: You can get your page open again in edit mode by using the following URL:

**\<baseURL\>** /pages/editpage.action?spaceKey=**\<spaceKey\>** \&title=**\<pageName\>**

Where:

* **\<baseURL\>**is the part you have crossed off in blue in your image above
* **\<spaceKey\>** is the key of the space the page is located in
* **\<pageName\>** is the BROKEN page name that you can't open any longer

This will reopen the page directly in edit mode from which you can change the name to something less brok
Licenses count and access permissions
Asked by yaro:

Hi!

We want to set separate Confluence installation for knowledge base with our Jira Service desk. So we purchased additional license for 10 users and set authentication via Jira Server.

But how many licenses are required for Confluence? Is it the same amount as in Jira or it could be lower?

Another question is regarding access permissions. As we don't have any groups set for customers in Jira, how can be allow access for all authenticated users in Confluence?

Thank you


Answers:
author: repi
body: [@yaro](/t5/user/viewprofilepage/user-id/3700791)

Every personalized account registered once in Confluence requires a license.  
In Confluence there is also an internal user directory.  
In addition to users, various groups can also be created here. I think it is now possible to mix users from external directories with groups from the internal directory.

<https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html>

<https://confluence.atlassian.com/doc/managing-your-confluence-license-313467774.html>