youngmon/atlassian-qna huggingface dataset:
It is not possible to make the transition from the basic version to the premium
Asked by Maria Pelepas:

It is not possible to make the transition from the basic version to the premium, the payment from the American bank card does not go through. how can we upgrade to premium


Answers:
author: Rilwan Ahmed
body: Hi [@Maria Pelepas](/t5/user/viewprofilepage/user-id/5268478) ,

Welcome to the community !!

Please contact the Atlassian Support directly for the assistance through <https://support.atlassian.com/contact/#/>

Select options as below

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/269252iB3BEC73F04F433E9/image-dimensions/252x81?v=v2 "image.png")


author: abhishek_sharma03
body: Hi [@Maria Pelepas](/t5/user/viewprofilepage/user-id/5268478)

Welcome to the community. This could be an intermittent issue with the bank as well. Did you check at their end.

Are you trying to upgrade your instance to Premium via partner or yourself? Also are you having monthly or annual plan?

BR

Abhishek
Terminate your Atlassian account in 30 days
Asked by Alexander Semenov:

Hello. I am a citizen of the Russian Federation (unfortunately).  
On July 11, I received a letter that my account would be blocked within 30 days, because I logged in from Russia. In fact, I have not been in Russia since the war began. And I went under the Russian IP because I had a VPN enabled to use the chats and resources of the company I work for remotely. How can I avoid blocking my account? I ask you not to block my account. I condemn the Russian invasion and hate Putin and those who started and support this war. But why should I be responsible for being born in Russia?  
I hope for understanding. Thank you in advance for the answer.

![notice.png](https://community.atlassian.com/t5/image/serverpage/image-id/268998i557D7B4DC8062FC2/image-size/large?v=v2&px=999 "notice.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This is a blanket ban, Atlassian (and others) don't have the resources to check that every single account is pro or anti invasion.

The best thing you can do is set up a new Atlassian account, using a non-Russian/Belorus email address, set up a new Trello with it, don't use the company VPN to access it, and export and import your existing data.

comments: author: ?????????? ??????
body: Hello. My wife has had her account disconnected. There were no emails, nothing. Please check akimova16@gmail.com . I'm writing on her behalf as she can't even log in here. Please help me to solve this issue and restore the account.


author: Nic Brough -Adaptavist-
body: Hi

There was an email, it's not Atlassian's fault that your spam filters or the Russian government killed it.

You won't be able to restore anything, all accounts that look like they might belong to Russian and Belarus people are being shut down until Russia stops its illegal and immoral invasion of Ukraine.

If you want your account back, all you can do is ask the Russian government to withdraw from Ukraine.
N?o recebo e-mail de redefini??o de senha
Asked by Glorium:

N?o estamos recebendo e-mail de recupera??o de senha.

Dom?nios [@Glorium](/t5/user/viewprofilepage/user-id/2554541).dev e [@Glorium](/t5/user/viewprofilepage/user-id/2554541).com.br

Como j? li na internet a quantidade de problemas que possuem nesse sentido...  
S? removerem da lista de supress?o.

E... deveriam resolver isso, ? muita dor de cabe?a.


Answers:
author: Glorium
body: Grato, ao liberar o .com.br automaticamente liberaram o .dev , possivelmente era um bloqueio de palavras/dom?nios.


author: Lara
body: Hi there,

Thanks for reaching out!

I've taken a look at that Glorium.com.br domain and can see that there was a block. I've gone ahead and removed that block so all emails under that domain should be able to receive emails now.

As for the glorium.dev domain, I don't see any blocks from our side. Could you please confirm with your IT department if those emails have been configured correctly?

Feel free to respond in the language you feel most comfortable.

All the best,

Lara  
The Trello Team
Create automation checklist due date based on a card due date
Asked by Astrid:

I'm creating a card button with checklist items with a due date.

Is it possible to match the due date on the card to trigger the due date on the checklist item?

Example:

The due date on the card is manually set to October 3.

The first checklist item needs to have automatically a due date 7 days after the due date of the card (October 10), the second checklist item then needs to have a due date 14 days after the due date of the card (October 17),... and so on.

Is this possible?


Answers:
author: Dreamsuite Mike
body: Hiya,

There isn't an easy way of doing this because there are a fair number of limitations in the automation capability around advanced checklist items.

You could take a look at this guide and absolutely create something that does what you need...

<https://community.atlassian.com/t5/Trello-articles/Mikes-Trello-Tips-Parent-Child-Card-Linking/ba-p/2418149>


Tags: automation

checklist

due-date
can i archive a whole board in trello ?
Asked by Safa Tribak:

is there a possibility to archive a whole board without deleting it ?


Answers:
author: Summer Hogan
body: Hi [@Safa Tribak](/t5/user/viewprofilepage/user-id/5243105) - yes you can do this. You can archive and unarchive boards in Trello. Here are the instructions:

* To archive a board: Click the the sidbare menu and go to the board you want to archive. Click on the "..." next to the board name and select "Close Board." Confirm the action in the pop-up window and your board is closed.

* To unarchive a board: Go to the boards page in your workspace and at the bottom click "View closed boards". Click the "Reopen board" button next to the board you want to reopen.

* On mobile: Follow the same steps as above, but tap on the buttons instead of clicking them.

If this answers your question, please accept my answer so I can help others in the community.
Trello Card Template
Asked by Teresa:

Hi All,

I've created Trello card template to improve our way getting some requests. However from time to time my team is changing the template header and the description. Do you know how to manage and save the template with no option to change the content?

I will be grateful!

Teresa


Answers:
author: Dreamsuite Mike
body: You can use the "Hide in list" feature available to template cards and then use an automation button to use the template card...

![Screenshot 2023-07-16 113124.png](https://community.atlassian.com/t5/image/serverpage/image-id/269159i93D2CE362935A8BE/image-size/large?v=v2&px=999 "Screenshot 2023-07-16 113124.png")

comments: author: Teresa
body: Thanks for your message but I don't want to hide my template. It should be visible all the time for all to create interview request. All I want to have is to save my description and template header without any changes inside.

Greets

Teresa
Multiboard card sync
Asked by RH:

Is there a native trello way to have cards linked and when that particular card is move on one board the linked card on the second board also moves list?


Answers:
author: Dreamsuite Mike
body: Yes, please see my guide to linking, you could remove the parent child element with checklist and directly link as attachments to get what you would like to achieve

<https://community.atlassian.com/t5/Trello-articles/Mikes-Trello-Tips-Parent-Child-Card-Linking/ba-p/2418149>

comments: author: RH
body: Hi I need some extra help with this.

I do not fully understand what is happening here. im already stuck on step2.

I want a duplicate card to be created on a second board.

and when that card is in the last list I want the main card to be moved as well to the final list.

so;

1.

on board 1 when a card is moved to list X -\> create "duplicate card" on board 2 in list Y . (with full info)

2.

On board 2 when a card is moved out of list Y into List Z

I want the "main" card on board 1 also to move to List Z.

hopefully this makes sense on what i am trying to accomplice
Ich nutze die TrelloApp f?r Windows11. Eine Karte zu drucken funktioniert aber nicht.
Asked by Volker Seith:

Ich nutze die TrelloApp f?r Windows11. Eine Karte zu drucken funktioniert aber nicht.  
Der Dialog der aufgehen soll geht nicht auf sondern direkt die Seitenvorschau, die aber leer ist. Wenn ic hdann drucken will (pdf erzeugen) h?ngt sich Trello auf.  

Was kann ich tun damit es klappt ?  


Answers:
author: Lara
body: Hi Volker,

Thanks for reaching out!

Could you please uninstall the desktop app and install it again, but make sure to follow the instructions here:

* <https://support.atlassian.com/trello/docs/how-to-uninstall-the-trello-desktop-app/>

I know this is a very general suggestion, but it helps us narrow down the investigation by making sure you have the most recent version of the app and that there is no leftover data from previous versions.

Please test it after reinstalling, and we can continue investigating from there, if the issue persists.

All the best,

Lara  
The Trello Team
Where is Trellos own board where you can vote for new features?
Asked by Dave Barton:

I cant find Trello's own boards where you can suggest things and vote on future features.

Does this still exist?

Please can someone send me the link?


Answers:
author: Dreamsuite Mike
body: <https://trello.com/power-ups/55a5d917446f517774210013/voting>

comments: author: Dave Barton
body: That is not what the question asked.

Trello used to use Trello boards themselves that you could view online. On the boards they would show you what would be in the next release, things they were fixing etc, you could also add cards for things you would like to see such as new features. You could cards other people had also created and vote on them.

I used to think it was great that Trellos own roadmap etc was on Trello boards.
AUTOMATION copy
Asked by moaz.a:

I have two boards, and I added a rule to the board buttons. When I press the button, I need to copy the cards that include red labels and paste them onto another board.

However, when I press the button more than once, it repeats the process of copying the same cards.

What I actually need is that when I press the button again, it should copy only the cards that have a red label after I pressed it for the first time, without duplicating the cards on the other board.


Answers:
author: Dreamsuite Mike
body: You could do this by either:

1. Add to the automation to remove the red label after the card is copied
2. Add another label to the card (Named "Copied" for example) when it has been copied. Then change your automation button to copy cards with the red label but without the "Copied" label

As a bonus, there is a really good duplicate deletion hack in Trello, which you could add to the receiving board:
> When a card is added to the board, lookup the card titled {triggercardname} and archive the card
Change Admin
Asked by GMan:

How can you change admin authority on a board when the listed admin person is no longer contactable?


Answers:
author: Sushant Verma
body: Hi [@GMan](/t5/user/viewprofilepage/user-id/5268066)   

Welcome to the community!  

Hope below doc will help you .  

<https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>  

Or you can also raise the ticket to <https://trello.com/contact>  

Regards,  
Sushant Verma


Tags: administration
Card Button
Asked by ?? - ????:

Hello, I made a Card Button through Automations  
My question is that I choose the option that I will receive an email when the button is clicked, is there a way to edit the body of the message I receive, I have attached a picture to the area I want to edit.  
Thanks![11.png](https://community.atlassian.com/t5/image/serverpage/image-id/268856i5B99031CD42F5355/image-size/large?v=v2&px=999 "11.png")


Answers:
author: ?? - ????
body: Is there a shortcut for email?, meaning that in the body of the message that is received after clicking on the button, the email address of the person who is connected to the trello account and clicked on the button will be listed?


author: ?? - ????
body: Thanks for the answer, but I still haven't figured out how to edit the message in the area I mentioned. There are no these options.  
I have another question,  
There is a way to choose which email address you can reply to.  
This card is received from noreply@trellobutler.com  
Thanks

comments: author: Dreamsuite Mike
body: Are you saying you can't click into the box to create the message?

You cannot configure the reply address natively but again that could be done with Sendboard...


author: Dreamsuite Mike
body: Hi [@?? - ????](/t5/user/viewprofilepage/user-id/4447482)

The message will support Markdown:

<https://support.atlassian.com/trello/docs/how-to-format-your-text-in-trello/>

However, if you want to have a fully featured email capability with automation, you should take a look at [Email for Trello (Sendboard)](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello)
I'm trying to copy a card but I can't, the copy option is disabled, can you help?
Asked by leide ventura:

![f99c576b-9a22-431a-9c01-dc5d0da13be3.jpeg](/t5/image/serverpage/image-id/268797iFF3ACD30AAF36377/image-size/large?v=v2&px=999 "f99c576b-9a22-431a-9c01-dc5d0da13be3.jpeg")


Answers:
author: Lara
body: Hi Leide,

Thanks for reaching out!

Hmm, that's strange. I haven't been able to replicate the issue.

Does the issue persist when you re-type the card name?

Also, does this happen when you copy a card from a different board?

Lara  
The Trello Team
Would you have any suggestions for protecting a card from deletion?
Asked by Ahmad S Johar:

I have noticed that my colleagues sometimes delete a card from a board by mistake. Are there any suggestions for preventing this from happening without changing their role from member to observer?


Answers:
author: Sushant Verma
body: Hi [@Ahmad S Johar](/t5/user/viewprofilepage/user-id/5263158)   

Welcome to the community!

Apologies, I don't think we have the granularity with Trello to remove the delete card permission from a normal user.   

It would be acceptable to have admins and observers (where observers are members with read-only access to a board).  

Regards,  
Sushant Verma


author: Valeriia Sitolenko
body: Hi [@Ahmad S Johar](/t5/user/viewprofilepage/user-id/5263158), Consider using a third-party solution like [FluentPro Backup for Trello](https://fluentpro.com/fluentpro-backup-for-trello/?utm_source=trello+community&utm_medium=referral&utm_campaign=backup%20). This cloud-based platform offers automated continuous backup and quick restore from a point-in-time backup copy. FluentPro Backup can help you protect Trello against data loss caused by human error and always have access to project data with easy restore.

Read the[full Trello backup](https://fluentpro.com/blog/trello-full-backup-guide/?utm_source=trello+community&utm_medium=referral&utm_campaign=backup+guide) guide to learn more.

comments: author: Ahmad S Johar
body: [@Valeriia Sitolenko](/t5/user/viewprofilepage/user-id/5210302) Thank you very much!
Can I embed a board on a webpage as a view-only calendar widget?
Asked by Dariann Scott:

Background: I am an events coordinator for a public library. We keep track of our events in Trello, and I love it! We are paying for the premium subscription, and I am exploring how else we can use Trello to streamline our building processes. Right now, I'm curious whether we can share our Trello boards as events calendars for our patrons.

Process/Problem: I've used the Calendar power-up to sync my boards to my personal calendar, but I wonder if there is a "converter" that will list our cards in a view-only format (preferably like a widget) so our patrons can see titles of events, due dates/events dates and times, descriptions, and registration links. Also wondering if there is a way to mark due date as a range of dates.

I'm still new to this, so any help is appreciated!


Answers:
author: Oliver S
body: Hi Dariann, welcome to the community! :) Great to hear you're loving using Trello!

You mentioned you're currently on Premium. One thing I thought I'd briefly touch on is that Trello Premium has a built in [board calendar view](https://support.atlassian.com/trello/docs/calendar-view/), which has a few enhancements over the Calendar Power-up available for Free users. Alongside it, there's also the [Workspace Calendar View](https://support.atlassian.com/trello/docs/workspace-calendar-view/) which allows you to display cards with due dates from multiple boards in your Workspace. It also features a [Google Calendar syncing option](https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/). Overall, would save you needing the Power-up.

Currently, we offer a couple of embed options: <https://developer.atlassian.com/cloud/trello/guides/embedding/embedding-boards/>. Although, these are non-interactive and don't feature the details you're after. One potential workaround is if you made use of the Google Calendar Syncing option linked above, you could make use of Google's HTML embed option: <https://support.google.com/calendar/answer/41207?hl=en>. This would at least allow you to be able to show some more details and have it update periodically.

Regarding due dates as a range of due dates, do you mean being able to select multiple due dates for a single card? Currently, this isn't possible in Trello - although I have added your thread to an open feature request for this to pass on your feedback! If you're after having recurring events, would definitely recommend checking out [Repeater Cards](https://support.atlassian.com/trello/docs/using-the-card-repeater-power-up/) as a way of having certain cards repeat.

Hope this helps! :) Let me know if you have any other questions.


Tags: calendar

event

power-up
Can you view label edits on a card?
Asked by Erin:

![Screenshot 2023-07-14 at 12.23.48.png](/t5/image/serverpage/image-id/268805iDF208439FA9651A8/image-size/large?v=v2&px=999 "Screenshot 2023-07-14 at 12.23.48.png")


Answers:
author: Oliver S
body: Hi Erin, welcome to the community!

From my research and testing, it appears that label edits - for example adding and removing labels to cards are not tracked in the card activity. There is an open feature request to improve this, and I have passed on your feedback by adding this thread to the ticket.

Our API does allow third-party developers to interact with these action types - <https://developer.atlassian.com/cloud/trello/guides/rest-api/webhooks/#webhook-actions-and-types> - so you could potentially reach out to a Solution Partner to see if they might be able to create something that enables you to track this: <https://partnerdirectory.atlassian.com/>.
As an admin is there a way I can see and manage all rules/automation that other users have created?
Asked by Michael.monteforte:

Currently, I have a non-admin that is creating rules, and we would like to limit that. Also, my other shared admin cannot see any rules I've created.


Answers:
author: Brant Schroeder
body: [@Michael.monteforte](/t5/user/viewprofilepage/user-id/5267774) welcome to the Atlassian community

As an admin you can go to the Global Automation area. There you can see all the automations, who create them, all the projects, when they were updated and if they are active or not. If the user is a project admin they will have access to create automations. If you would like to limit them you would have to remove that access level.
Rule for sorting cards in chronological order?
Asked by Jessica Bolts:

Hello, I am trying to set up a rule where every time a due date is set on a card, the card will automatically shift in chronological order in the list based off other cards' due dates. Is this possible? Thanks!


Answers:
author: Lara
body: Hi Jessica,

Thanks for reaching out!

You can use automation for this. Here's an example rule you could set up:

* *when a due date is set on a card, sort the list by due date ascending*

![2023-07-17_13-38-54.png](https://community.atlassian.com/t5/image/serverpage/image-id/269191i2F2DDB9913D2A86F/image-size/large?v=v2&px=999 "2023-07-17_13-38-54.png")

Would that work for you?

All the best,

Lara  
The Trello Team
Task order in bamboo server /local agent
Asked by Kim Toms:

In bamboo cloud, when downloading artifacts before checking out a git repository, everything works ok.

In bamboo server, with a local agent, the artifacts disappear after the git repo is checked out. Even if we've not checked the check box labeled '**Force Clean Build**'.


Answers:
author: Mike Friedrich
body: This is a bug in Bamboo. As a workaround you can checkout into a subfolder not used by artifacts. The checkout task will then wipe the subfolder only.

comments: author: Krystian Brazulewicz
body: Can you please link to a bug report on <https://jira.atlassian.com/projects/BAM> ?


author: Przemek Bruski
body: Are you using an artifact subscription or an artifact downloader task?


Tags: cloud
How can I see test execution time history over time?
Asked by Bernd:

*This question is in reference to Atlassian Documentation: [Viewing a test's history](https://confluence.atlassian.com/pages/viewpage.action?pageId=289276939)*

The article says it shows you "The test's average *duration* (running time), and **whether the duration is increasing or decreasing across builds**" but I can't identify the increase/decreasefrom the summary. Where do I see that? Thanks.


Answers:
author: rsperafico
body: Hello Bernd,

When visiting the URL <http://localhost:8085/browse/PROJ-PLAN-JOB1/test>

image2016-12-27 19:47:34.png

---

Kind regards,

Rafael  
[](https://community.atlassian.com/t5/Bamboo-questions/How-can-I-see-test-execution-time-history-over-time/qaq-p/78176?attachment-id=1780){#link_116664e311a92b}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/2486/1/image2016-12-27%2019%3A47%3A34.png){#display_116664e311a92b_0}


Tags: bamboo-administration

documentation

jira-service-desk
Extra artifacts
Asked by Ben Tyger:

I'm building some unsigned RPM files in my first Stage- Job-Task and that completes and the artifacts are properly defined and collected by the task. Then my plan goes on to the next stage were the RPMs from the previous stage are signed. I have my unsigned RPMs defined as dependent artifacts that are link to the signing job. The thing is, when my signing job completes, it has signed all of the RPMs from this and every previous successful RPM build (that first stage) and not just the RPMs that were created from the previous stage. Any reason why this is happening?

Bamboo version: 5.9.4


Answers:
author: Ben Tyger
body: I think found my issue. It seems that having linked artifact dependencies was dumping all(current and previous builds) of the artifacts into the ${bamboo.build.working.directory} directory at the start of the job. If delete everything and then explicitly define an artifact download task, I get just the artifacts that are associated to the current build.


author: Divin Honnappa
body: I think @Alexey Chystoprudov may be right but I would suggest doing a force clean build in checkout repository task instead of script

Also can you share some more info on signing stage as to how you are doing it? If you're doing it in right directory and if you are using any wildcard characters.


author: Ben Tyger
body: @Alexey Chystoprudov Already added that. Didn't help. I'm flabbergasted on where these files are coming form.

comments: author: Alexey Chystoprudov
body: Can you add a Script task with ls command before running your scripts. Just to confirm folder is empty.

Then look at artifact definition maybe it's too wide and looks at bamboo home folders (might be the case if you use local agent for all your jobs)


author: Alexey Chystoprudov
body: It looks like you need to cleanup working dir of your build before start. Add simple script to cleanup work folder before start of first job


Tags: bamboo-administration