youngmon/atlassian-qna huggingface dataset:
License Certificate has expired! For Deck of Cards
Asked by William:

Experiencing an issue with DECK OF CARDS. When a user tries to access a restricted confluence page via the DESK OF CARDS page they receive "The license could not be verified: License Certificate has expired".

The licensing has been verified and the DECK OF CARDS Customware Composition Plugin is not expired. Version 3.0.5.

Need assistance.


Answers:
author: Mathiyalagan
body: Hi William,

Have you fixed this issue? My user experience same here.


author: William
body: The user is in a group that is being allowed to view through the deck of cards. If the user goes directly to the page they can view. If the user goes through the deck of cards they receive the error and cannot view.


author: Karalee
body: Does the user have access to the restricted confluence page? Might be a weird thrown up error because of it.


Tags: addon-net.customware.confluence.plugin.composition

confluence-administration

server

servicerocket
Can logged out people view confluence articles?
Asked by Daryna Shapkina:

Hi team!

My question is -

Imagine that we are running a site which should have an extensive FAQs for users.

Can we somehow link then to Confluence Space somehow, so that they will open and the link and view the article?

I don't want them to login, create accounts and whatsoever, just a restricted access to the chosen space in the view-only mode?

Thanks a lot for you r help!

Regards, Daryna


Answers:
author: Rolf Eckardt
body: Hi Daryna, that should be easy: just give the view permission to user "Anonymous" and people will see the space without being logged on.

Restrictions on certain pages might also help to disclose some content from Anonymous.

Rolf


author: Milo Test
body: If this is Confluence Cloud, and depending on your network if this is Confluence server, this is possible when you allow anonymous global access, but you may have to manually disallow anonymous view permissions for all the non-FAQ spaces.


author: Nick Muldoon
body: Hi Daryna,

[Instant Websites for Confluence Cloud](https://marketplace.atlassian.com/plugins/instant-websites) will allow you to publish a Confluence space to a super fast, public website that is mobile responsive. You stick to Confluence for collaboration and as you update the space the changes are reflected on the public website - no login required, and none of the collaboration features of Confluence making it faster to load.

We use it for [our product documentation](http://docs.arijea.com/documentation/redaction/redaction-for-confluence-user-guide/).

If you want a demo let me know - +1 415 568 7064.

Cheers,  
[Nick Muldoon, Arijea](http://arijea.com/)


author: Steven F Behnke
body: Usually what I do is ensure that Anonymous access is enabled. You can leave the Default Space Permissions to exclude Anonymous access, so that you must manually enable spaces to include this permission. This tends to be ideal.


Tags: faq

instant-website
zen toolbar toggle full width option: is it possible to still display the contents in full-width?
Asked by Dave Westwood:

Hi, we're getting our docs ready for public consumption using zen. I was wondering if it was possible to use the full-width button to expand the page but leave the contents column visible?

TIA,

Dave


Answers:
author: Robbie Lee
body: Hi Dave,

I don't think it's possible. As a workaround, you could override the layout for each page (or the space if applicable) and specify the width of all content.

Kind regards,

Robbie


Tags: zen
Draw.io Confluence plugin : can't export diagram to plain XML
Asked by Simon Lopez:

When i was playing around with draw.io online i was able to export my diagrams in plain XML formats. It seems it cannot be possible inside the editor provided by the Confluence plugin. When i save it as XML it uses the compressed format.

I'm currently under the evaluation license.


Answers:
author: Ricardo Valenzuela
body: How did this get solved? I'm having the same issue. I have a really big flow chart and I can't export it in any kind of way. Always get Bad Gateway when I try to do so.

comments: author: David Benson _draw_io_
body: We'll reply to the support ticket you sent us on this.


author: Simon Lopez
body: Ticket submitted :) I'm waiting for the answer now. Thanks for your help David !


author: David Benson _draw_io_
body: That should work, please submit a ticket at <https://desk.draw.io/servicedesk/customer/portal/7/create/24> and attach the diagram XML you're trying to import.


author: Simon Lopez
body: Hi David, 5.1.4.0 is the version i'm using


author: David Benson _draw_io_
body: What version of the Confluence plugin are you using?


author: William Zanchet [Atlassian]
body: Hey Simon,  

Draw.io has their own support channel: <https://support.draw.io/display/DFCS/draw.io+for+Confluence+Server> I believe you'll be better assisted there.

<br />

Cheers,  
WZ


Tags: addon-com.mxgraph.confluence.plugins.diagramly
mysql case insensitivity
Asked by Ernst van der Heijden:

Hi, are there any issues with confluence when MySQL Server is running case insensitive?


Answers:
author: Jo?o Palharini
body: Hi Ernst!

As described on one of our documents on best practices for MySQL connection within Confluence, as you can see [here](https://confluence.atlassian.com/display/CONFKB/Known+issues+for+MySQL#KnownissuesforMySQL-CaseSensitiveCollationRecommended), we recommend setting up the database using case-sensitive collation. Using any other collation or charset is **unsupported** and may lead to problems with indexes or data storage.

Cheers!

--  
Joao

comments: author: Ernst van der Heijden
body: Hi thanks for your answer.Confluence is now installed on a case insensitive server, is there a way to convert the database to case sensitive?


author: Ernst van der Heijden
body: I have another MySQL server but when I create the database, it creates it automatically with utf_general_ci collation. Is this OK? I don't have access to the command line on this server to create the database.


author: Ernst van der Heijden
body: never mind, i have created a new database, run a query via phpmyadmin to set the correct collation and run the confluence setup wizard again.ALTER DATABASE confluence CHARACTER SET utf8 COLLATE utf8_bin
2FA for Confluence On Premise
Asked by Sunny Lakhiyan:

What is the official recommendation? and if none. What are other customers using to implement 2FA - confluence/AD account/Crowd + Google Authenticator for eg?


Answers:
author: Anton Storozhuk
body: [@Sunny Lakhiyan](/t5/user/viewprofilepage/user-id/645463)

There's a Jira 2FA plugin available with U2F devices support:

[https://marketplace.atlassian.com/apps/1220048/2fa-u2f-totp-secure-login-for-jira?hosting=server\&tab=overview.](https://marketplace.atlassian.com/apps/1220048/2fa-u2f-totp-secure-login-for-jira?hosting=server&tab=overview.)

For Confluence: [https://marketplace.atlassian.com/apps/1220359/2fa-u2f-secure-login-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1220359/2fa-u2f-secure-login-for-confluence?hosting=server&tab=overview)


author: Titus
body: For Confluence server, you can check out the benefits of our new 2FA Confluence add-on for two-factor authentication using your SecSign ID.  
<https://marketplace.atlassian.com/plugins/com.secsign.secsignid-confluence/server/overview>  

For a more detailed installation tutorial visit  
<https://www.secsign.com/developers/atlassian/confluence-two-factor-authentication/>


author: Titus
body: We have so far published a two-factor authentication add-on for jira. Right now we are targeting an 2fa add-on for confluence. So we try to figure out which special needs might exists for an 2fa add-on.

We hope that we can publish a 2fa plugin for confluence quite soon.

Titus

<https://www.secsign.com/developers/atlassian/jira-two-factor-authentication/>

<https://marketplace.atlassian.com/plugins/com.secsign.secsignid/server/overview>


author: Brian
body: Hi Sunny, Atlassian doesn't have an official recommendation for 2FA. However, there are third-party tools that provide that functionality, such as [Duo for Confluence](https://www.duosecurity.com/docs/confluence), which is in no way a recommendation, but simply an example of what's out there. I don't know what other customer use for 2FA, but perhaps others will chip in on this thread.


Tags: confluence-administration
Can I import Visio Stencils to Confluence Draw.io Library?
Asked by Areg Vrtanesyan _Work_:

Hi

I am looking to the possibility of importing Visio Stencils to the Draw.io Library if it is possible ...

<http://www.visiocafe.com>

Regards,

Areg


Answers:
author: Eugen Gliga
body: Hi @David Benson \[draw.io\],

How can we make an automatic import? I did not found this information in the documentation.

Thank you,

Eugen.

comments: author: David Benson _draw_io_
body: .vssx file support in coming May 2017.


author: David Benson _draw_io_
body: The ability to import .vssx files went into the last draw.io online release, so that'll hit draw.io for JIRA and Confluence Server builds in the next releases.


Tags: addon-com.mxgraph.confluence.plugins.diagramly

confluence-administration
confluence daily back does not include entities.xml file in it
Asked by Paresh Gandhi:

I can see it is able to generate daily backup zip file which includes attachments and plug in folder however it does not have xml in it.

I'm not using custom path. User have proper permission on the linux box.

confluence v - 5.7.1


Answers:
author: Guilherme V.
body: Hi there,   

If you **uncheck** the attachments backup, are you able to see the *entities.xml* file inside the zip?

Cheers,

<br />

<br />


Tags: backup

confluence-administration
Label Cage to work with Confluence Questions
Asked by Mike Harvey:

Hi,

I have recently downloaded a free trial of your labels cage, and really like it, as we have a customer facing confluence instance and its great to restrict the labels our customers use (in the past we have spent a lot of time curating the labels our customers have created).

What I would like to know is if its possible to get this working with Confluence Questions - as we would like the same set of labels available their? Currently with questions, customers/users can create their own topics. Do you know a way of integrating Label Cage with Questions?

Many thanks


Answers:
author: Daniel Bajrak
body: Hi Mike,

Unfortunately Labels Cage works only for spaces. There is no option to use it in Confluence Questions. I think that this is a good idea but i can't you answer when you can expect it in this plugin.

Best Regards,


Tags: addon-com.intenso.confluence.labelscage.labels-cage
Atlassian Confluence Stats
Asked by Alexander Sch?tzle:

Hi,

I saw this cool Add-On in a public Confluence instance, and would like to get known how I can get it?

Can anyone help me?

image2015-8-10 16:0:19.png

Thanks!

Alex  
[](https://community.atlassian.com/t5/Confluence-questions/Atlassian-Confluence-Stats/qaq-p/249119?attachment-id=7479){#link_118819ddde06c0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/42092/1/image2015-8-10%2016%3A0%3A19.png){#display_118819ddde06c0_0}


Answers:
author: Tim
body: Hi Alexander,

We've created an add-on that provides a report like your attached screenshot and much more. It includes an overview of activity but also the details like who has viewed a particular page.

You can find more information here: [Analytics for Confluence Cloud](https://marketplace.atlassian.com/plugins/com.addonengine.analytics/cloud/overview)


author: Guilherme V.
body: Hey Alexander,

You could use the [View Tracker](https://marketplace.atlassian.com/plugins/ch.bitvoodoo.confluence.plugins.viewtrackerv.99804247,d.aWw&cad=rja) plugin which has the **page hits** feature as well.

Cheers,


author: Alexander Sch?tzle
body: <https://ecosystem.atlassian.net/wiki/display/WBDV/Confluence+WebDAV+Plugin>


author: Midori
body: I can't recall which exact plugin does this, but as far as I know it is only available for Confluence Cloud.


author: Timothy
body: Which Confluence is this?


Tags: atlassian-marketplace
Cannot find user in Confluence
Asked by Matheus Fernandes:

Hi Team,

I am trying to add some users in a Confluence space but I am not able to find; even in the User Management page.

<br />

I am using Crowd application to manage the users, so just to ensure, I added the users to the confluence-users as I have been doing to grant access.

Furthermore, I have 96 confluence licenses remaining.

Thanks in advance,

Matheus Fernandes.


Answers:
author: Rodrigo Girardi Adami
body: Hi team,

usually when you cannot find the user, it means that the index could not be working, or the user wasn't indexed yet.

I recommend to run a [reindex from scratch](https://confluence.atlassian.com/display/CONFKB/How+to+rebuild+the+content+indexes+from+scratch) to be sure the user will be added to the index and try again.

Regards,

Rodrigo


author: Guilherme V.
body: Hey Matheus,  

DId you synchronised the Crowd's directory again? Try to synch the directory and then search the users once more.  

Kind regards,

Guilherme Viana

Atlassian Support


Tags: confluence-administration
creating space
Asked by Archana.c:


Answers:
author: Nic Brough -Adaptavist-
body: Log in as an admin and click "create space".

comments: author: Archana.c
body: Thank you nic, i tried creating a space , but the space contains my id, could you please suggest me how do i get my id out of the link?

[http://confluence.successfactors.com/display/\~C5187068/Platform+services](http://confluence.successfactors.com/display/~C5187068/Platform+services)


author: Nic Brough -Adaptavist-
body: You don't. That is a personal space, and they are keyed on the user's login.If you want a team/project space, not a personal one, then log in as an admin and click "create space"


author: Archana.c
body: Whom do i get in touch for Admin user ID and password?


author: Nic Brough -Adaptavist-
body: Your administrators. We can't tell you who that might be in your organisation, we're just end users like you.


Tags: cloud

confluence-cloud
Back link to Jira missing from some linked-to Confluence pages in Jira cloud/Confluence cloud
Asked by Steinar Bang:

When I create a link from JIRA to a Confluence page in my personal space using the Confluence linking from issue links, the Confluence page gets a back link on the line above the title, like this: confluence_jira_back_link.png

But when I create links to pages in other spaces I don't always get that link.

I have done edit on the pages with the link, but there isn't anything visible there.

Is it something to do with the privileges on the space or the page? When I mouse-over on the padlock icon to the left of the "JIRA link" it says "unrestricted".

The pages that don't have the "1 JIRA link" text, don't have a padlock symbol either. However when I open Tools-\>Restriction on a page without padlock or "JIRA link", it says "No restrictions" and "everyone can view and edit this page".

What needs to be done to get the back link from all Confluence pages that are linked to from JIRA "Issue links"?

Thanks!

* Steinar

[](https://community.atlassian.com/t5/Confluence-questions/Back-link-to-Jira-missing-from-some-linked-to-Confluence-pages/qaq-p/335559?attachment-id=4598){#link_1191d6136a98e3}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/56708/1/confluence_jira_back_link.png){#display_1191d6136a98e3_0}


Answers:
author: lavitz slambert
body: Hey Steinar,

I would sugest you to raise a support ticket at <https://support.atlassian,com> so one of their cloud engineers can take a closer look on this behaviour.

Thanks and Regards,  
Lavitz - the guy that uses Confluence on Windows as a Hobby!


Tags: cloud

confluence-cloud
See source code of page version?
Asked by Kirstin Seidel-Gebert:

Hello everybody,

I like the Confluence Source Editor very much and often use it to add styling etc. to a Confluence page.  
Would it be possible to use the Source Editor to see the source code of an older version of a page? Or is there another possibility to see the source code of an older *Confluence* page version?

Reason for this is that I sometimes have broken image references (referring to a wrong *Scroll* version of a page) and I want to further investigate on this by looking at the source code.

Cheers,  
Kirstin


Answers:
author: Stephen Deutsch
body: Hi Kirstin,

If you go into the full page preview mode (i.e. in page history or versions compared mode clicking on the version number), you can go to the tools menu (???) and click on "View Storage Format", then it should show the source code of the older Confluence page version.

comments: author: Kirstin Seidel-Gebert
body: Ah, great. I didn't think of that. :)


Tags: confluence-administration
Can I setup automatic confluence backups ?
Asked by Harinder Takhar:

I am using Confluence Cloud and want to know if I can set up automatic backups (or they part of the Confluence Cloud solution itself?).

A daily backup on weekdays is all I need.


Answers:
author: Nic Brough -Adaptavist-
body: Atlassian take backups of Cloud for you regularly, but these are aimed at system recovery more than anything else.

You can run a download of your system every 48 hours by going to Admin -\> backups - this provides a file from which you can restore your Cloud instance in a server version with no data loss.


author: Siddheshwar mhetre
body: Hi,

The administration console allows you to schedule various administrative jobs in Confluence, so that they are executed at regular time intervals.

Please check the below link

<https://confluence.atlassian.com/display/DOC/Scheduled+Jobs>

regards,

Siddheshwar.

comments: author: Nic Brough -Adaptavist-
body: That's for Server, not Cloud


Tags: cloud

confluence-cloud
The space owner has left the business, how do i add or edit the space owner?
Asked by Martin G:


Answers:
author: Milo Test
body: Any site admin can change Space Permissions and that includes giving someone space admin permissions.


author: Guilherme V.
body: You can just disable his user. Are you having problem to access his space?

comments: author: Martin G
body: Thanks for your prompt response, The issue is with accessing the space, no one who is left in the business can edit the space but we cant see a way to add a new space owner


Tags: confluence-administration
Why are announcement banners different in Cofluence and JIRA?
Asked by Sebastian Dietrich:

Please add an administration option in Confluence like in JIRA.


Answers:
author: Betsy Walker {Appfire}
body: Have you tried the [Announcer for Confluence add-on](https://marketplace.atlassian.com/plugins/com.wittified.atl-announcer-confluence) by Wittified?

comments: author: Sebastian Dietrich
body: This makes the announcements less complicated, but still no reuse of existing functionality and user (=administrator) experience


author: Daniel Wester
body: I'm one of the folks behind Wittiifed and I'm really interested in what you're after. The administrator experience should be the same in either JIRA or Confluence (it's available for both). Are you looking for cross-product announcements?


author: Sebastian Dietrich
body: Hi!No - not looking for cross-product announcements, just for same functionality.accessed the same way in both JIRA and Confluence. Without plugin we have the same functionality, but it has to be accessed differently. Also no code-reuse, so when e.g. in the future the announcement feature in jira gets update, the announcement in confluence stays the same.With the plugin an already existing functionality is more or less duplicated (and extended). I do not need extended functionality, just atlassian folks to reuse code and provide (out of the box) consistent behavior for both products.


author: Nic Brough -Adaptavist-
body: Probably want to raise this at jira.atlassian.com/browse/CONF (I'd vote for it, I hate mucking around with divs and html in confluence headers)

comments: author: Sebastian Dietrich
body: Done - <https://jira.atlassian.com/browse/CONF-38738>


Tags: announcement

announcement-banner

jira
How do you create a Poll in Confluence, for free? 5.7
Asked by Gabriella:

How do you create a Poll in Confluence, for free? I am only finding payed alternatives. Might be using Confluence as intranet, and want to be able to create polls for the employees to vote on.

Looking for a **free** alternative. Thank you!


Answers:
author: Tim Eddelb?ttel
body: Maybe this Atlassian Labs plugin: <https://marketplace.atlassian.com/plugins/com.atlassian.confluence.poll>


Tags: confluence-administration
How to create organization chart in Confluence?
Asked by Gabriella:

How to create an organization chart for a company in Confluence? I am tired of organization charts being stored inside files and by different people, and all the version differences.

I want it easily editable on a website. Thank you!


Answers:
author: Davin Studer
body: Another thought would be the [User Profiles for Confluence](https://marketplace.atlassian.com/plugins/de.communardo.confluence.plugins.userprofile) add-on. You set it up to get your org hierarchy from LDAP/Active Directory if you have it there. It also comes with an org chart macro that will work based on what it syncs from LDAP/Active Directory.


author: Paul Pasler
body: As a alternative to User Profiles, you may use the [Custom User Profile](https://marketplace.atlassian.com/plugins/net.seibertmedia.plugin.confluence.cup/server/overview) plugin. With the possiblity to create OrgCharts based on profile fields.


author: Nishadha Silva
body: You can try our diagramming plugin Creately as well. You can read the full list of org chart features by visiting the [org chart specific page](http://creately.com/Draw-Organizational-Charts-Online).


author: TomC
body: Gabriella,

Check out these Confluence diagramming plugins:

1) Gliffy - [www.gliffy.com](http://www.gliffy.com)

2.) Lucidchart - [www.lucidchart.com](http://www.lucidchart.com)
change confluence url
Asked by EABS Team:

We purchased a Confluence Cloud instance yesterday and now the client wants to use a different URL to the one created. No work has been performed in the instance so far so migration of content is not necessary. How can we change the URL?


Answers:
author: Mauro Badii
body: Best way would be to cancel the previous subscription URL and sign up for a new one using the New URL. :smile:

For more info: [Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance](https://confluence.atlassian.com/display/CLOUDKB/Changing+the+Cloud+Instance+URL+Address+or+Migrating+to+a+New+Cloud+Instance)

Cheers!


Tags: cloud

confluence-cloud