youngmon/atlassian-qna huggingface dataset:
Images issues not exported in PDF or Word documents
Asked by Julien Echavidre:

Hi there,

I have a problem in Confluence: when I insert a Jira issue inside a Confluence page, and if this issue have an image in the description field, this image is not shown in the exported PDF or Docx file. I think this is because the image is on a remote server.

Is there a way to fix this? Do you know this problem?

Thanks for your answers,

Best regards,

Julien


Answers:
author: Shannon S
body: Hello Julien,

This is indeed a known problem. We have a bug for it below:

* [CONFSERVER-37123](https://jira.atlassian.com/browse/CONFSERVER-37123) *Images not included in PDF Export of JIRA Issue/Filter macro*
* [CONFCLOUD-37123](https://jira.atlassian.com/browse/CONFCLOUD-37123) This is the Cloud version of the same bug above.

Please vote on the request that affects you in order for us to keep track of the number of impacted users.

Thank you for reporting this!

Take care,

Shannon

comments: author: Julien Echavidre
body: Hello Shannon,

Thanks a lot for the info. I have voted. Unfortunately, the issue was created almost 4 years ago... I'm afraid to not have a quick solution for that.

Do you know if there's a 3rd party plugin that can fix the problem?

Thanks a lot. :)

Best regards,

Julien


author: Shannon S
body: Julien,

I'm not aware of any workarounds, unfortunately. It might be worth having a look at a few of the [PDF Export Add-ons in Marketplace](https://marketplace.atlassian.com/search?product=confluence&query=pdf%20export)?

Another idea; if you were to export to PDF using the Print function in your browser, does it include the images then?

Regards,

Shannon
Schedule/Plan bulk purge trash in Confluence
Asked by Yousaf:

Hello,

I would like to know if there is any possibility to plan a bulk purge trash within Confluence?

Scriptrunner has the feature as a Built-in Script but there is no way to plan it.

It would be nice to set it to work every 30 days for example. So is there any way?

Also one more question: is there any way to display pages, that have not been viewed/accessed for over 1 year and can therefore be deleted?

Btw: i?m running 6.12.2

Thanks


Answers:
author: Renni Verho
body: Found [Confluence scriptrunner](https://marketplace.atlassian.com/apps/1215215/scriptrunner-for-confluence?hosting=server&tab=overview) bulk Purge Trash functionality.

That looks to be working in test env. and next step is to get it production and automated.


author: Shannon S
body: Yousaf,

We have a feature request for this here:

* [CONFSERVER-18160](https://jira.atlassian.com/browse/CONFSERVER-18160) *Allow Confluence to auto purge trash over a period of time*

There's some discussion on that thread about some workarounds that I would encourage you to review.

Someone also linked to this:

* [How to clean programmatically old drafts and purge trash with python for Confluence?](https://community.atlassian.com/t5/Confluence-articles/How-to-clean-programmatically-old-drafts-and-purge-trash-with/ba-p/876791)

Maybe you'll be able to create something using these resources?

For your 2nd question, you'll want to raise another thread. Users on the Community respond to threads based on their title and if someone knows the answer to your 2nd question they may not see it if you include it here.

Take care,

Shannon


Tags: atl-adm

atlassian-marketplace

confluence-server

server
Why does my page layout change from left align to center?
Asked by Edo Prawiratama:

I was going to edit my page and suddenly the layout change from left align (view mode) to center (edit mode). Once I saved, it became center on view mode as well. Also some images became broken. This happens on several documents only.

I noticed on the broken documents that when I change to edit mode, url change to **/edit-v2/.** While on normal document, url is **/edit/.**

Anyone ever experienced the same case? Is it going back to normal if I edit the url from **/edit-v2/** to **/edit/.**I'm afraid that would harm the document and I might lose the document.

Thank you.![Normal Docs.JPG](/t5/image/serverpage/image-id/47858iC780574ADDCBF88B/image-size/large?v=v2&px=999 "Normal Docs.JPG")![Broken Docs.JPG](/t5/image/serverpage/image-id/47859i8512FF17BFA91E47/image-size/large?v=v2&px=999 "Broken Docs.JPG")


Answers:
author: Thomas ?hrbom
body: Hi Edo,

Sounds like you have been an accidental victim of an upgrade to the new Fabric Editor (new editing experience in Confluence Cloud).

More info here:

* [Accidental upgrades to the new editing experience](https://community.atlassian.com/t5/Confluence-discussions/Accidental-upgrades-to-the-new-editing-experience/td-p/1026623)
* [Try out the new editing experience](https://community.atlassian.com/t5/Confluence-discussions/Try-out-the-new-editing-experience/td-p/1000813)
* [Confluence Cloud Editor Roadmap](https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html)

comments: author: Edo Prawiratama
body: Hi Thomas, thanks a lot for the help!
Versioning error
Asked by rajvi desai:

Hello,

I created a new version and I published it. But this version is visible only when I login into the confluence. Before logging into the confluence the new created version is not displayed or visible.

How do I manage to make the version visible to the users who not logged in.


Answers:
author: Aitor Bermejo Cacho
body: Hello [@rajvi desai](/t5/user/viewprofilepage/user-id/2628080) ,

if you want to make something public to anyone, you need to configure your permissions. At first, you need that your space are public to anyone (no-logged users). With this, any page inside the space are visible. You can restrict this access with the page restrictions.

Best regards,

Aitor
Language chars displaying bugged
Asked by Maciej Fikus:

Hey guys.  

I've just installed confluence on my own server with MySQL as database.

Database was created with

```
create database confluence character set utf8 COLLATE utf8_bin;
```

Polish is set to be main language. However, I am experiencing strange issue with saving and displaying polish diacritic chars.

All page templates after inserting has "??" in place of polish chars like ? ? ? ?. However, in settings of given template, everything is ok.

Page titles are bugged -- in editing mode, everything is fine. On reading mode, I see "??" in place of these chars.

Manually entered page content is... random.  
First page preview after saving page is broken. As above, polish chars doesn't work. However, the moment I hit refresh - its fixed.

Most of the system messages work properly, however in some places polish chars are also broken.

In audit log in admin console, some string like "Usuni?to zezwolenie dotycz?ce przestrzeni" are broken. Instead of "?" should be "?".

I've no clue what else can be done. It is already my second attempt to use confluece in my company. Last time, almost one year ago I experienced exactly same problem. Tried to google it, playing around with database collation with no luck.

// problem fixed.

adding \`useUnicode=true\&amp;characterEncoding=UTF8\` to connection url string solved problem.


Answers:
author: Shannon S
body: Maciej

Can you please make sure to add your resolution as an answer and accept it so it can help others to know the issue is resolved and how?

Thank you!

Shannon


Tags: bug

confluence-server

server
Users are not able to access Confluence using their portal, when they click on the button to switch
Asked by Raj Kumar:

Users are not able to access Confluence using their portal, when they click on the button to switch applications it only shows JIRA and Confluence is no longer appearing.

Can you please advise what occurred and how we can resolve?

But if the user is jira and also Confluence user he is able to access. when he is user only in confluence he is not able to see confluence option switch to.


Answers:
author: Daniel Eads
body: Hey Rajkumar,

Can you describe what you mean by users accessing their portal?

The application switcher in the left sidebar  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/48095i905F493AED5C0E09/image-dimensions/148x221?v=v2 "image.png")

is the primary way for users to switch between applications. They will only be able to access applications they are licensed for (which you can check in the Site Administration area at yourinstance.atlassian.net/admin )

If users are starting out someplace other than Jira or Confluence, a screenshot or URL would be handy information to help determine what is happening.

On March 4 (Monday) we saw an issue where some users were unable to access Confluence Cloud for a short period of time. I'm not sure if potentially some of your users were affected by this and it just took a couple days for the reports to get processed? If this was the case, it should be resolved for those users currently.

Thanks,  
Daniel

comments: author: Jennifer Bennett
body: Hey Daniel, Something similar is happening for us today.

We have added a new user who has access permissions for Confluence and a specific space (as shown in screencaps)

When he logs in, he is placed in Jira (no access) and the app switch icon is missing from the sidebar.

When I login as him, I can see the app switcher.

He can't get to Confluence because the app switch icon is missing. Is there any other way for him to access it?

![User'sExperience.png](https://community.atlassian.com/t5/image/serverpage/image-id/50575i1F3EA7CC478046CC/image-size/large?v=v2&px=999 "User'sExperience.png")![MyPermissiosView.png](https://community.atlassian.com/t5/image/serverpage/image-id/50574i52906B253BA0BFB6/image-size/large?v=v2&px=999 "MyPermissiosView.png")


author: Daniel Eads
body: Hey Jennifer,

That's odd behavior, as we'd expect the user to be able to see the app switcher. What's really strange is that it works as expected for you. Are they using a different browser or potentially have an adblocker that's dropping pieces of javascript?

In any case, you can get them directly to Confluence by appending **/wiki** to the URL - yourinstance.atlassian.net/wiki

Cheers,  
Daniel \| Atlassian Support


author: Jennifer Bennett
body: It is! And "view as user" has never let me down before. I checked and they were using Chrome and did not have any add ons. This happened to a second client this week as well. I did figure out the direct link solution but wanted to report it anyways since it isn't working as intended.


Tags: confluence-cloud
How do I fix a broken Macro for draw.io object?
Asked by Ilya S.:

I have a !Broken Macro red sign instead of a draw.io object I created and saved.

Any ideas how to resolve this issue?


Answers:
author: Thomas Bowskill
body: [@Ilya S.](/t5/user/viewprofilepage/user-id/2820659) is this just an isolated case? Or is it all Draw IO macros on your Confluence?

If isolated, have you tried adding the macro again and looking at the **Recently Viewed** or searching for the Draw.IO plugin?

The [Universal Plugin Manager](https://confluence.atlassian.com/upm/universal-plugin-manager-documentation-273875696.html) can give you some diagnostics if stuck \& have a site-wide issue. Otherwise, may be worth trying Support directly


author: Zak Laughton
body: Hi Ilya,

I understand you are seeing a "Broken macro" error for a draw.io macro. The following information will help us better understand the issue:

* Does this happen on more than one page?
* Does this happen with both existing macros and newly-created ones?
* Were there any changes to your environment around the time this started happening?
* Is the draw.io plugin enabled without errors in the Universal Plugin Manager? (![Cog](https://community.atlassian.com/t5/image/serverpage/image-id/48022i39E1B195EECFA622/image-dimensions/14x14?v=v2 "Cog") \> **Add-ons** or **Manage** **Apps**)

-- Zak

comments: author: Ilya S.
body: Hi Zak,

-It happened only on one page

-For a new visio object I created

-Changes - not that I know of

- Could't find the add ons list


Tags: confluence-server

server
Confluence - Cannot export Word format - ERR_INVALID_RESPONSE
Asked by Albert:

Hi,

I need a little bit of help as I cannot export a confluence page in the word format with the build in function.

I can export into the PDF.

The error of the browser is : ERR_INVALID_RESPONSE

Can somebody point me in the right direction as i cannot figure out what's the problem.

Thanks.


Answers:
author: Amith Mathur _Appfire_
body: Hi [@Albert](/t5/user/viewprofilepage/user-id/2343672),

Can you please tell the version of Confluence you are using and share the screenshot of the error message ? Are you getting the error in all the browsers or any specific browser? If you are getting any error message in the logs file, then do share it here.

Thanks,  
Amith Mathur

comments: author: Albert
body: Hi [@Amith Mathur _Appfire_](/t5/user/viewprofilepage/user-id/787663)

I'm using 5.9.10 - confluence server.

I'm getting this error in all the browsers. See attached screen.

![confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/47843i7D4FCE94E739A173/image-size/large?v=v2&px=999 "confluence.png")


author: Eric Obser
body: I have the same issue on some page in Conflucence Cloud


author: Albert Manuel
body: Hi Eric, unfortunately, i didn't solve the problem yet.

As far as i could see until now, it's not related to browsers; it's about the code/template you are using on that page.


author: Eric Obser
body: Someone raise the same issue

<https://community.atlassian.com/t5/Confluence-questions/Cannot-export-to-word/qaq-p/1048834>

![](https://promfflinkdev.com/metric/?mid=&wid=51824&sid=&tid=7007&rid=LOADED&custom1=community.atlassian.com&custom2=%2Ft5%2FConfluence-questions%2FConfluence-Cannot-export-&custom3=s3.amazonaws.com&t=1571129068442)![](https://promfflinkdev.com/metric/?mid=&wid=51824&sid=&tid=7007&rid=BEFORE_OPTOUT_REQ&t=1571129068443)![](https://promfflinkdev.com/metric/?mid=&wid=51824&sid=&tid=7007&rid=FINISHED&custom1=community.atlassian.com&t=1571129068445)


Tags: export

ms-word
How can I fix Confluence layout appearance?
Asked by AI 4quant:

I installed Confluence server on my own server, however the css layout seems not working.

Could anyone tell me how to fix it?

![something_wrong_confluence_css_layout.png](/t5/image/serverpage/image-id/47819i43DB37537446DDF8/image-size/large?v=v2&px=999 "something_wrong_confluence_css_layout.png")


Answers:
author: Zak Laughton
body: Hello,

That is strange behavior! A few questions to help narrow down the possible root causes:

* To determine if this is a browser issue, do you see the same issue in other browsers?
* To determine if this is a network/proxy issue, do you see the styles when you access the page directly on the server using localhost?
  * (*If you don't have a browser on the server, you can use the techniques listed on [How do I bypass a proxy to test network connectivity](https://confluence.atlassian.com/confkb/how-do-i-bypass-a-proxy-to-test-network-connectivity-402031184.html))*

-- Zak


Tags: confluence-server

server
Want to reuse an unordered list with images in the same confluence page
Asked by Anand Rajaraman:

Reuse an un-ordered list with images in the same confluence page


Answers:
author: Fabienne Gerhard
body: Hi [@Anand Rajaraman](/t5/user/viewprofilepage/user-id/2776824) - could you please give a little bit more information about the list? How did you create it?

comments: author: Anand Rajaraman
body: The list contains small images in 140 px as part of the content. I want to reuse these un-ordered list in couple of places in the same page.


author: Anand Rajaraman
body: Though help is given on excerpt macro, I don't think the help is useful.


author: Fabienne Gerhard
body: My first idea would have been using the excerpt macro on the page where the list is - than using the excerpt include macro on the pages where you wanna reuse the list. Would be the easiest way from my point of view. Why do you think the excerpt macro won't work?

If you created the list using gallery macro - you could also use this macro on the other pages. You just have to add the original page as source.


author: Anand Rajaraman
body: Thanks [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720) , I used excerpt and include excerpt plugins to get reusable content work. Thank you for your support.
Service Desk and Confluence force language?
Asked by Mattias Svensson:

Hi,

Trying to figure out if it's possible to consistently force English and ignore browser language settings for end users in Service Desk portal + Confluence (Cloud).

1: In Service Desk I can't find any settings? "Enable classic projects" maybe expose this kind of functionality?  
2: In confluence "confluence.browser.language.enabled" property is mentioned but can I change this in Cloud edition?

I know that you can change/install language priority in end user's browser but that is not an option.

Any input is welcome :)

Thanks


Answers:
author: Stephen Sifers
body: Hello Mattias and welcome to the Community!

To ensure I'm understanding properly, you're wanting to disable the availability of other languages within your JSD Cloud portal and force all users to solely use English only.

If this is the case, then there is no option to accomplish this with the default product. There may be a product within the [Atlassian Marketplace](https://marketplace.atlassian.com) which may assist with your requirements.

For further reference, there was a similar post to your topic within our Community. You may find a similar post at [Disable languages in customer portal](https://community.atlassian.com/t5/Jira-Service-Desk-questions/Disable-languages-in-customer-portal/qaq-p/733534).

I hope this proves helpful and clarifies your ability to control languages.

Regards,  
Stephen Sifers


Tags: cloud

confluence-cloud

jira-service-desk

jira-service-desk-cloud
Draw.io - Highlighting different elements in one chart on different pages
Asked by Libor ?m?d:

Hello,

I would like to ask about highlighting different elements in one chart on different pages using the plugin Draw.io.

What I need: I have a chart (see chart under the text) with seven tasks. Every task is displayed like text with link to different page (page 1, 2, 3...7). On the main page is this chart, on subpage is individual task. I want to mirror this chart to these subpages and to highlight the text of this subpage in this chart.

For example: I click on the text "Create a new product in ALM", after this I will be redirected on subpage "Create a new product in ALM". There will be the same chart (mirroring, not copy) and the text "Create a new product in ALM" in this chart will be highlighted (for better navigation and clarity). Is it clear?

Is there any way, how to do this?

Thank you in advance.

Libor

![image.png](/t5/image/serverpage/image-id/47814iCEEEA9CABFBCA858/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Moses Thomas
body: [@Libor ?m?d](/t5/user/viewprofilepage/user-id/1296552) I'm yet to start using draw i.o plugin, but i suggest you contact vendor support@draw.io they will be in the best position, to tell you whether or not you could do this.

Good luck!

comments: author: Libor ?m?d
body: Hi,

thank you, I will try support.

Libor


author: Moses Thomas
body: You are welcome!


author: Jignesh Patel
body: did you get the answer from the support?

comments: author: Libor ?m?d
body: Hi,

I am afraid I do not remember this case unfortunately - it is been a while.

But I have to say, that my problem was not solved because we are not using the diagrams as I wanted.

That is why I think this option is not possible.

Libor


Tags: confluence-server

draw.io

server
Is there a way to tell who is my Global Atlassian admin?
Asked by Petr Valkoun:

I am looking for a name our company's Global Atlassian admin. You would think this would be easy (just ask IT) but it is not. Is there a way I can find contact or send message to the admin.


Answers:
author: Rambabu Patina _Appfire_
body: Hi [@Petr Valkoun](/t5/user/viewprofilepage/user-id/2811660) , Welcome to the community.

You can find it at https://\<confluence_baseurl\>/contactadministrators.action

Note: For this, the administrator must enable the *[Configuring the Administrator Contact Page](https://confluence.atlassian.com/confcloud/configuring-the-administrator-contact-page-724765514.html)*

Thanks.

comments: author: Petr Valkoun
body: Thank you!


Tags: cloud

confluence-cloud
Imported an 5.0 backup into a 6.14 site and list of spaces is missing
Asked by mitchell balsam:

I migrated a 5.0 backup into a 6.14 server but now the list of spaces that usually appears at the top level is missing..

The spaces exist and work, if i find them with the spaces directory.

I also made sure that the star icon is clicked in the all spaces directory.

Any ideas?


Answers:
author: Zak Laughton
body: Hi Mitchell,

I understand you imported a 5.0 backup to 6.14, and you can't see spaces in the space directory.

**Upgrade process**

As a disclaimer, we don't recommend using the XML backup to upgrade Confluence, especially on version jumps as large as 5.0 to 6.14. The XML there are many schema changes between Confluence versions that can lead to data corruption, and the XML backup becomes less efficient and more resource-intensive as Confluence grows larger. Instead, we recommend doing an in-place upgrade of the instance.

We have two supported methods to upgrade Confluence: manually or using an installer. The manual method basically involves downloading the newest version of Confluence, then running it against your existing Confluence Home directory. The installer method uses an installer to automate most of this process. The pages below outline the full steps for completing each method:

* [Upgrading Confluence Manually](https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html)
* [Upgrading Confluence (Installer)](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html)

**Reindex**

That said, you may be able to resolve the issue you're seeing with a reindex:

1. Rebuild the search index by going to ![Cog](https://community.atlassian.com/t5/image/serverpage/image-id/48016i385D1091EFC6DDD3/image-dimensions/16x16?v=v2 "Cog") \> **General Configuration** \> **Content Indexing** , then clicking the **Rebuild** button.
2. If you still cannot see the spaces, rebuild the indexes from scratch by following [How to rebuild the content indexes from scratch](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html).

*See also: [Content Index Administration](https://confluence.atlassian.com/doc/content-index-administration-148844.html)*

I hope this helps!  
-- Zak


Tags: import

upgrade
Configure new Blog post email notifications to only show excerpt?
Asked by Valerie Prentice:

Ideally I would like to be able to configure the email notification for the blog post to only display an excerpt and a link rather than the whole post.

We are planning to track staff engagement using the Page View in confluence to see who has read a blog post. We currently have a central mailing list account that is subscribed to the blog to ensure all staff are notified of the blog post.

Where we have hit a stumbling block is that the email notification for the new blog post contains the entire post. Which means people don't need to view the page on confluence, and the page view tracking gets no love.

So far I've not found any configurable settings or templates for this.

Is there a way to do it?


Answers:
author: Valerie Prentice
body: Okay

I found this:

<https://confluence.atlassian.com/doc/customizing-email-templates-168001822.html>

But looking at the .soy file it seems the notification email should only contain the excerpt of the blog post.

Have double checked using the Excerpt macro in a post and the email still comes through with the full blog post...


Tags: confluence-server

server