youngmon/atlassian-qna huggingface dataset:
Problem with Jira Issues Macro in Confluence
Asked by Ali Akkaya:

We are using Confluence Data Center 8.5.3 . The problem is related to Jira Issues Macro.

There are several option to add issue to your confluence page. There are "Search" and "Recently Viewed" options.  

When we try adding a issue with search we can see the issues but the insert button is not working.  
However when we try with recently viewed option we can select any of recently viewed issues and able to insert it.   

We have no idea about why we had this issue. Does anyone have a solution to how to overcome the problem?  

<br />


Answers:
author: Laurie Sciutti
body: Hi [@Ali Akkaya](/t5/user/viewprofilepage/user-id/5385556) and welcome to the Community! You should see the Insert button enabled once you've clicked the magnifying glass to get your search results. HTH

![Snag_17a041c2.png](https://community.atlassian.com/t5/image/serverpage/image-id/296657i5D7DEAA748988977/image-size/large?v=v2&px=999 "Snag_17a041c2.png")

comments: author: Ali Akkaya
body: [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) Hey,  
Actually insert button seem like enabled. However when i click it there is no action taken by the application. When I click insert below error appears at console:  

Uncaught TypeError: Cannot set properties of undefined (setting 'server')  
at AJS.Editor.JiraConnector.Panel.Search.insertIssueLinkWithParams (batch.js?cefp_collab_enabled=true\&cefp_ed_perm=false\&cefp_is_admin=false\&gatekeeper-ui-v2=true\&hostenabled=true\&locale=en-US\&user-logged-in=true\&whisper-enabled=true:4168:516)  
at AJS.Editor.JiraConnector.Panel.Search.insertLink (batch.js?cefp_collab_enabled=true\&cefp_ed_perm=false\&cefp_is_admin=false\&gatekeeper-ui-v2=true\&hostenabled=true\&locale=en-US\&user-logged-in=true\&whisper-enabled=true:4209:99)  
at HTMLButtonElement.\<anonymous\> (batch.js?cefp_collab_enabled=true\&cefp_ed_perm=false\&cefp_is_admin=false\&gatekeeper-ui-v2=true\&hostenabled=true\&locale=en-US\&user-logged-in=true\&whisper-enabled=true:4152:453)  
at HTMLButtonElement._onclick (batch.js?locale=en-US:2302:2848)  
at HTMLButtonElement.dispatch (batch.js?locale=en-US:141:3915)  
at v.handle (batch.js?locale=en-US:141:2004)  

Can't upload a photo due to company policies.   

Finally, thank your for the warm welcome.


Tags: confluence-server

issue

macro

server
Guest access any restrictions?
Asked by Ben:

Hi,

Let's say that there is a company that has 20 licensed users in Confluence Standard. These 20 people mainly fill 2 spaces: An internal space and an anonymous shared space for customers (FAQ etc).

If I understand it correctly, then one could create 100 (free) Guest users (20 x 5).

There are also 80 warehouse workers. These warehouse workers only need to have access to the **internal** space and check a few things there from time to time.

My question now is: Would it violate any rules or restrictions to give the 80 warehouse workers guest access (as they work in the same company as the 20 licensed users) or would that be ok?

Kind regards,

Ben


Answers:
author: Andy Gladstone
body: [@Ben](/t5/user/viewprofilepage/user-id/4589674) your understanding is correct related the number of guests as compared to the number of licensed users.

Regarding adding users from the same company as guests, that is something that is a grey area. Based on Atlassian's Support Article about [Confluence Guests](https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/) here are their guidelines:

> **Important policy information**   
> You may not convert current or former paid users to guests. The purpose behind the guest feature is to invite users outside of your organization.
>
> Atlassian reserves the right to restrict your access to the feature if you're not using it in compliance with this purpose and the guidelines outlined in Atlassian documentation. Atlassian also reserves the right to change the ratio of guests to paid users.

So, if the warehouse workers were ever licensed subscribers, you wouldn't be able to add them as guests. If they were never users in your instance, then it likely will fall into this grey area. If Atlassian detects that the Guest users are all in the same domain as the paid users, you'll likely get a message from them stating that the behavior is not in the spirit of the feature.

I hope this helps.


Tags: cloud

confluence-cloud
confluence can't show content
Asked by Yixuan Tang:

My confluence can't display any content

1?The sidebar can't been shown and clicked correctly ?pic 1?

2?I can see the content of certain document by typing it's name in search bar?while if I try to edit it?it can't display the right info but shows  
#webPanelForLocation("atl.editor" $context)

#requireResource("confluence.web.resources:breadcrumbs")?pic 2?

![??2023-12-13 18.34.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/296593i7AA06F021AF24DF8/image-dimensions/299x561?v=v2 "??2023-12-13 18.34.08.png")![??2023-12-13 18.34.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/296594i1314F06E5DA71AEB/image-size/large?v=v2&px=999 "??2023-12-13 18.34.18.png")


Answers:
author: Georgia Mcgonigal
body: Have you had a resolution? I am now experiencing the same


Tags: confluence-server

server
Get all users in specific space confluence (with REST API)
Asked by salim_testing:

Hello

I need to get all users have access one specific space confluence using API (curl)

i have use this :

curl -u "Login:Token" -k -X GET "<https://URL_FOR_CONFLUENCE/wiki/rest/api/space?expand=permissions>"

but this command not work, can you help me please ?

Thanks in advance


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@salim_testing](/t5/user/viewprofilepage/user-id/5287651) and welcome,

there is an open request for that <https://jira.atlassian.com/browse/CONFSERVER-78176>

Hope this helps,

Fabio


Tags: api

confluence-server

script

server

space

user

user-management
Reduce and replace image resolution on a page
Asked by Carlos Chang:

Hi guys,

I managed to migrate Confluence from DC to cloud recently, but I've noticed a significant performance downgrade, pages with numerous graphs take a long time to load.

Some suggest that reducing the image resolution might help.

Is there a more efficient way to reduce and replace image resolution on a page? Editing all the pages with smaller images seems impractical.


Answers:
author: Carlos Chang
body: The entire page take a long time to load.

My screen record shows that it take 10-15 seconds in average to complete loading.


author: Carlos Chang
body: I raised a ticket before post it here.

<https://support.atlassian.com/requests/JST-944090>

Support told me that the root cause is image resolution, she didn't mention about the reindex thing, she also said there is a improvement ticket gathering interest that I can watch for further update.


author: Jonathan Appel
body: [@Carlos Chang](/t5/user/viewprofilepage/user-id/4087225) is it just the graphs that take a long time to load, on the entire page content?


author: Andy Gladstone
body: [@Carlos Chang](/t5/user/viewprofilepage/user-id/4087225) what version of Confluence Cloud are you on? Assuming it's Standard, Premium or Enterprise (since a DC -\> Cloud Migration is certainly not going to free) I would suggest that you open a ticket with [Atlassian Support](https://support.atlassian.com/contact/) to look at your instance. There may be some performance improvements they can initiate from their end. Reindexing is not a manual option on cloud unfortunately - but page load speeds can be affected by many issues, not just images or attachments, and you should get them to look under the hood post-migration to determine the overall health of your instance.


Tags: confluence-cloud

cloud

image

performance
Cannot upgrade
Asked by Matic B.:

Hello,

I recently tried installing the latest version of Confluence Server since it will stop being supported on February 15th, and I was unable to, because of this error:  

This Confluence version doesn't support Server licenses. Enter a valid Data Center license to continue. [Learn more about Atlassian Server end of support](https://www.atlassian.com/migration/assess/journey-to-cloud)  

I cannot find anything useful there and why I cannot use a newer version if I paid for the license until the EOL.

If anyone knows what is going on, I would highly appreciate it.

Thank you.

Best, Matic


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Matic B.](/t5/user/viewprofilepage/user-id/3687215) ,

probably you tried to install a DataCenter confluence with a server license. Confluence 8.5.x was the last version to support server license. Confluence 8.6.x and above is data center only.

Try to upgrade your instace to 8.5.4 (the latest available for Confluence server) - <https://www.atlassian.com/software/confluence/download-archives>

Hope this helps,

Fabio

comments: author: Matic B.
body: Thank you! Didn't even notice that.


Tags: confluence-server

server
We would like to create a Wiki that connects to data from a database,can this be done?
Asked by Chantelle Colquhoun:

Can we use confluence as a reporting system based in information in a database ie what was the average results etc. We would like to use it to report on test work that has been completed on different deposits and show the statistical analysis of data for varying options, Is this possible to be automatically updated , so some one doesnt have to create a report and then copy and past the data into the database continually? We currently use confluence for some geology based wikis, but updating is done manually, and we would like to know how to make the process more efficient.


Answers:
author: David Friedrich
body: Hi [@Chantelle Colquhoun](/t5/user/viewprofilepage/user-id/5385207) , welcome to the Atlassian Community.

If you are using Confluence Cloud, then this app should do it:

[https://marketplace.atlassian.com/apps/1221733/external-data-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1221733/external-data-for-confluence?hosting=cloud&tab=overview)

* Database support for MySQL, PostgreSQL, Oracle, IBM Db2, MSSQL or Snowflake SQL

For Data Center there are several options:

[https://marketplace.atlassian.com/search?hosting=dataCenter\&product=confluence\&query=data%20base](https://marketplace.atlassian.com/search?hosting=dataCenter&product=confluence&query=data%20base)

Hope that helps!


Tags: unknown-hosting-type
Custom Field is not searchable
Asked by Filipe Martins:

Hey peeps, need your help here.  

I have a custom field and I cannot search for it in my project board.

So i've tried:

1. Search Template
2. Context
3. Project Screens


Answers:
author: Rilwan Ahmed
body: Hi [@Filipe Martins](/t5/user/viewprofilepage/user-id/5527734) ,

Welcome to the community !!

Are you using company managed or Team managed project ?

The fields added in Jira admin --\> Custom fields are not displayed for team managed projects. To add fields for team managed project, see the steps in <https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/>

comments: author: Illa shiza
body: To add custom fields for team-managed projects in Jira, navigate to Project Settings \> Issue Types \> Custom fields. Ensure you have the necessary permissions to manage fields within your project configuration.


author: Filipe Martins
body: Hey it's Company Managed.  


Tags: cloud

jira-cloud
I want to add filter from Monday till Friday. Is it possible to add the exact days.
Asked by Amna Fayyaz:

I'm creating Dashboard for my project in Jira. I'm trying to add filter for 5 working days but I'm unable to achieve it. Any suggestions? If we can only get filter from Monday to Friday.


Answers:
author: Aron Gombas _Midori_
body: [@Amna Fayyaz](/t5/user/viewprofilepage/user-id/4818909) Use the JQL function [startOfWeek()](https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#startOfWeek--)!

For example:

```
created > startOfWeek() and created < startOfWeek("+5d")
```


Tags: cloud

jira-cloud
Automation from a ticket transitioned to merging the PR in Github
Asked by lila:

Hey there, we can easily use the trigger "Pull Request merge" to then automate the transition of a jira ticket to a specific status.  
However, i cant seem to find a way to do the reverse: add an automation to merge the PR after a ticket is transitioned to a specific status. Any help would be greatly appreciated.


Answers:
author: Bill Sheboy
body: Hi [@lila](/t5/user/viewprofilepage/user-id/4946303)

There is no automation rule action for that. I believe you would need to use the Send Web Request action to call the REST API endpoint for the merge.

Here is a how-to article for using Send Web Request to call a REST API endpoint: <https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>

Kind regards,  
Bill


Tags: cloud

jira-cloud
API access on custom field options.
Asked by Santosh Bhosale:

Hi,

I am trying to build integration with Jira cloud, while exploring the Jira APIs, I observed, we don't have read access on few APIs endpoints. (e.g. /rest/api/2/field/{Custom field ID}/context), ({Base URL}/rest/api/2/field/{customfield ID}/context/contextID/option)

Is there any policy from Atlassian to restrict to read data using above APIs, apart form the Admin user?

Please note we are looking only for **Read only** access.

Thanks.


Answers:
author: Gip
body: Hi [@Santosh Bhosale](/t5/user/viewprofilepage/user-id/5528362) - You should be able to do a GET API call for a custom field context. You might want to try using the latest API beta version (V3) though as that seems to work for me when I try it:

*https://{base_url}/rest/api/3/field/customfield_{id}/context*

**Link to the REST API doc:** belowhttps://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-contexts/#api-rest-api-3-field-fieldid-context-get


Tags: @atlassian

atlassian

cloud

jira-cloud
How can I clear the done column in a JIRA project of the new type.
Asked by Stefan Meier:

My done column is flowing over, however in this new type of project there is no filter I can apply so that older done items are not shown. How can I do it!?


Answers:
author: Stefan Meier
body: Well I don't have a side bar. Maybe someone can help me who knows what kind of project this is that I have. I posted a screenshot.


author: Gip
body: Hi [@Stefan Meier](/t5/user/viewprofilepage/user-id/1179890) - What type of project are you using? If a Kanban project then you should have the 'Completed issues' setting within the 'General settings' for your Kanban board. Here you can select a time frame for completed issues to be displayed for.

comments: author: Stefan Meier
body: Where can I see that kind of project it is? those are the only settings I have!![ADHS - Details - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/331589i3F295BC280F24BF8/image-size/large?v=v2&px=999 "ADHS - Details - Jira.png")


author: Gip
body: On the sidebar of your project, there is normally some options (depending on the version of Jira you have deployed). Normally if it's a Kanban project then you will see this.

![jira-kanban-board-side-bar.png](https://community.atlassian.com/t5/image/serverpage/image-id/331607i2A13C208E3E62A03/image-size/large?v=v2&px=999 "jira-kanban-board-side-bar.png")


author: Nathan Phillips
body: Hello [@Stefan Meier](/t5/user/viewprofilepage/user-id/1179890),

In the top left corner of your Jira Work Management project, do you see an arrow to expand or collapse the left panel?

As an example, I created a test Project in my site and you can see the 'Expand' button below:  
![SCR-20240625-pspd.png](https://community.atlassian.com/t5/image/serverpage/image-id/331754i202A79F8DC2A232E/image-size/large?v=v2&px=999 "SCR-20240625-pspd.png")

Are you able to expand the left panel and see the options provided [@Gip](/t5/user/viewprofilepage/user-id/5528423)?


author: Stefan Meier
body: yes i can expand, but there are very few options. what shall i look for? I can actually just select other projects!!?? what am i missing?!

![Board - ADHS - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/332838iA7D37EE6B44C318F/image-size/large?v=v2&px=999 "Board - ADHS - Jira.png")


Tags: cloud

jira-cloud
Automation for JIRA - give access to Restricted issue (Team managed Next-Gen)
Asked by ?????? ?????_Florian Valiente_:

* Board setup
  * Team Managed
  * Issue Type Restricted Administrator + Custom Role
* What I want
  * Automation for Jira to update the issue Due Date when transitioned
* Problem
  * ERROR: Actor does not have permission to view one or more issues, or the issue was deleted (please check permissions and issue security levels)  

Found this similar question in Jira Work Management, but it only offered a work around of using another user

<https://community.atlassian.com/t5/Jira-Work-Management-Questions/Team-managed-project-how-do-you-allow-Jira-Automation-to-update/qaq-p/2663139>  

Is it not possible to have Automation for JIRA access restricted issues?  

I cannot add the user to a specific role with access to the issue as it does not show up in the search user field.


Answers:
author: Sam Bartolome
body: Hi [@?????? ?????_Florian Valiente_](/t5/user/viewprofilepage/user-id/5294358)

The post is still up to date if there is a security level on issues.  
I would recommend to create an account only for such purpose which can be added to the security level and then it will be able to edit/transition issue as necessary.

Sam


Tags: cloud

jira-cloud
Storypoints added to subtasks are not reflecting in consolidated SP's in backlog boards
Asked by agoutham:

![bb.png](https://community.atlassian.com/t5/image/serverpage/image-id/331560iC318F48288B12201/image-size/large?v=v2&px=999 "bb.png")In below screenshot, story points added for subtasks are not reflecting in the consolidated storypoints in the top section. Only story point added for userstories and tasks only gets summed up.

![image-20240619-171225.png](blob:https://lineagelogistics.atlassian.net/cc257ecc-309b-4902-a7de-a602de7c0ce8#media-blob-url=true&id=7b15c134-23c7-46ab-aaa2-a0690086b751&collection=&contextId=378756&width=1173&height=673&alt=image-20240619-171225.png)


Answers:
author: G Leek
body: True, story points are only summed up for stories and tasks as that is what you add to your sprint and also 'deliver'.

Check out this link for more information on the matter: <https://community.atlassian.com/t5/Jira-questions/How-can-I-use-story-points-with-sub-tasks/qaq-p/1608567>

BR Gabrielle

comments: author: agoutham
body: Thank You for the answer.


author: Danut M _StonikByte_
body: Hi [@agoutham](/t5/user/viewprofilepage/user-id/5528346),

You should not estimate sub-tasks in story points.

However, if you still do this, Jira will not consolidate them in backlog, reports or gadgets.

If you want burndown charts or velocity charts that are able to count the story points from sub-tasks, you can have them all by using our [Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadgets%20agile%20stonikbyte) app.

Hope this helps.

Danut.

comments: author: agoutham
body: Thank You for the info.


Tags: cloud

jira-cloud
Custom plugin which is working with java 8 and jira 9.4 is not getting enabled in jira 9.12
Asked by TSRaghavendraUpadya:

Hi Community,

I am facing a problem with a custom plugin.

The custom plugin is working fine with java 8 and jira 9.4. But its not getting enabled with java 11 and jira 9.12.

The plugin is building properly with java 11 and when we run atlas-run, the plugin is getting deployed but not getting enabled.


Answers:
author: Aron Gombas _Midori_
body: [@TSRaghavendraUpadya](/t5/user/viewprofilepage/user-id/5528315) It is very likely that there is an exception or other sort of ERROR level log when the plugin system tries to install the app.

Find that in the log, because it will tell more about the root cause.


Tags: data-center

jira-data-center
Clinets emails are created as tasks or comments but from my email, it was not, why?
Asked by sreejith Kumar:

When my client sends emails to a specific email id that email is created as a ticket in Jira, but from my email id, if I sent a new email to that particular ID it was not created a ticket or if I sent a reply to that email from client, it was not creating as a comment. Please help me reveal this issue


Answers:
author: Sam Bartolome
body: Hi [@sreejith Kumar](/t5/user/viewprofilepage/user-id/5528322)

Welcome to the Atlassian Community.

Have you checked the permissions of who can create tickets? Is it Jira or Jira Service Management?

If the latter, have you checked the portal permissions?

Sam

comments: author: sreejith Kumar
body: Hi sam,

We all have the portal permissions and the permission to crete tickets in Jira. already verified that. IT is JIRA not Jira service management. I thing in client's domain there was no issues, corresponding user have no issues. But in through our domain we all facing this issues. But in that past it was working fine. Please give your valuable suggestions.


author: Sam Bartolome
body: Hey [@sreejith Kumar](/t5/user/viewprofilepage/user-id/5528322)

I would suggest to contact the IT Team and see if they have made any changes to their email environment (as it worked before but not now).

Also, what happens if you send a plain email to the client's domain? Do they receive it?

Have you checked if the configuration of the Incoming email has been changed?

In the other hand, do you receive emails from Jira?

Sam


author: sreejith Kumar
body: [@Sam Bartolome](/t5/user/viewprofilepage/user-id/2188033)

Email communication is going on properly with them, also we got emails from Jira. If anyone from their side created a ticket in Jira, we got the notifications accordingly.


author: sreejith Kumar
body: Any suggestions, please....


author: Sam Bartolome
body: You can check the audit logs for configuration changes

Also the incoming mail server and especially the mail handler.

Try to recreate these paramaters to see if it works

Ask your IT admin to trace an email sent by you to Jira and see where it gets "lost"


author: sreejith Kumar
body: OK, thanks.


author: sreejith Kumar
body: But we are using the Default Cloud Mail Server form Jira for incomig mails.


author: Sam Bartolome
body: Check the configuration of the incoming mail server and handler to make sure it is configured as it should be.

You can still ask your IT admin to trace an email sent by you to Jira and see where it gets "lost".


Tags: cloud

jira-cloud

jira-software
Can Zira form a solo project with people from other companies?
Asked by Ko Yoora_lyra_:

Can Zira form a solo project with people from other companies?


Answers:
author: Trudy Claspill
body: Hello [@Ko Yoora_lyra_](/t5/user/viewprofilepage/user-id/5528232)

Welcome to the Atlassian community.

You can set up a project within a Jira instance and limit the access to it to specific individuals. This may require adjusting access and permissions on the other projects in the instance to ensure the specified user don't have access to those other projects, if that is also required.

You could also set up a new, separate Jira instance for just the one project. You could then grant access to that one instance to only the people who need access to that project.


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable