youngmon/atlassian-qna huggingface dataset:
Users are unable to authenticate
Asked by Deepu Kurup:

From the logs :- I find this error :-

Crowd user authentication fails with 'Directory 'X' is not functional during authentication' error {#toc-hId--1187430975}
-------------------------------------------------------------------------------------------------------------------------

On Checking the LDAP test connection I get the following error :-

There was a problem communicating with the LDAP server: simple bind failed: \<Ixyz.com:3269\>; nested exception is javax.naming.CommunicationException: simple bind failed: \<Xyz.com\> \[Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed\]

Need help asap


Answers:
author: Reneesh Kottakkalathil
body: [@Deepu Kurup](/t5/user/viewprofilepage/user-id/4693338)

Welcome to the community. This is because your products are missing the intermediate(chain) certificate in the JDK cacerts file. Importing the chain certificate to the JDKs cacerts file will fix the issue. I faced a similar issue and it was fixed after importing the intermediate certs.

Refer this link <https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html>
reset password
Asked by Bongjoo Kim:

Hello Crowd,

there are nomal user with Jira_user permisison and some users created by api and don't have any permission .

but they claimed when they get notification email from crowd to reset password.

Is there any way not to send notification email to specifice user ?

Thanks,

Bongjoo


Answers:
author: Nic Brough -Adaptavist-
body: People get sent emails about resetting passwords when you add them or they request a reset. Crowd has no way to know that you're adding users who aren't going to use it!
Application Links again
Asked by charleslcso:

Hello, I am seeing an issue, and I'm not sure if it has something to do with Application Links.

First of all, Jira 8.20.0 -\> Crowd 3.7.2 , Jenkins -\> Jira 8.20.0 have been working.

A few days ago I did a minor upgrade to Jenkins, and at the same time migrated it to a new server. All Jenkins' jobs no longer run. I get a 401 in Jenkins when I Test Connection to Jira.

At the same time, Jira's atlassian-jira-security.log says my Jira ID tried to login but I do not have USE permission or weren't found.

In Jira, under User Management, Jira can connect to Crowd, and I can authenticate and log into Jira using my ID.

I checked Application Links in both Jira and Crowd. Jira to Crowd has Network Error (please see screen below), while Crowd to Jira is Connected!

What is going on? The OAuth version mismatch between Jira 8.20 and Crowd 3.7?

![Screenshot 2021-11-18 at 5.42.05 PM.JPG](/t5/image/serverpage/image-id/169839iCA9460AEF1BA6C56/image-size/large?v=v2&px=999 "Screenshot 2021-11-18 at 5.42.05 PM.JPG")![Screenshot 2021-11-18 at 5.42.29 PM.JPG](/t5/image/serverpage/image-id/169840i77F6027E515C1B38/image-size/large?v=v2&px=999 "Screenshot 2021-11-18 at 5.42.29 PM.JPG")![Screenshot 2021-11-18 at 5.42.53 PM.JPG](/t5/image/serverpage/image-id/169841iB34533812A4B9B01/image-size/large?v=v2&px=999 "Screenshot 2021-11-18 at 5.42.53 PM.JPG")![Screenshot 2021-11-18 at 5.57.40 PM.JPG](/t5/image/serverpage/image-id/169843iECE32909556AA26A/image-size/large?v=v2&px=999 "Screenshot 2021-11-18 at 5.57.40 PM.JPG")


Answers:
author: charleslcso
body: Nevermind, it is really a problem with reverse proxy configuration.


Tags: application-link

jenkins

jira-server

oauth

server
While starting crowd tomcat not responding
Asked by Shankar_1988:

While starting crowd tomcat not responding


Answers:
author: Florian PEREZ
body: Hello!

To be able to help you we will need more information:

* Is this a new install
* Have you made any modification on the software recently
* Are you able to share with us some log ( <https://confluence.atlassian.com/crowd/logging-and-profiling-24248601.html>) or some screen shots of the problem.

When we will have more information I will be able to help you more!
Crowd Server upgrade from upgrade 3.3.3 ? 4.4.0 creating new install instead
Asked by v8lust:

Followed the normal process (<https://confluence.atlassian.com/crowd/upgrading-crowd-via-automatic-database-upgrade-213519474.html>) and in atlassian-crowd.log I can see expected logging of my home (which I have unimaginitively set the Atlassian document example)

Using config directory : /var/crowd-home/shared

References to migrating database tables and then accessing my Active Directory, with

FULL synchronisation complete for directory \[ 32770 \] in \[ 1835ms \]

So it looked normal and no errors were reported, however, when I go to the URL, it's presenting the setup Crowd dialog


Answers:
author: v8lust
body: I selected the set-up button, could not login with AD user, but could log in with the inbuilt admin user, and within the server I can see the user settings, so the migration does appear to have worked. We never use the self-service aspect of Crowd so the inabilty to login won't block us.


Tags: server
Is this the right place to get help with my minecraft loggin issues. i'm not reciving my reset link.
Asked by Andrew Dunn:

A while ago Mojang decided to migrate everyone to Microsoft to give us better account security. since then I have not been able to sign in to my Minecraft account. Following all the stupid "have you read these FAQ and then try this forum page" I have ended up here. I don't believe anyone here will be able to help.

My issue is when i click on the reset password link i don't receive it.


Answers:
author: Nic Brough -Adaptavist-
body: Actually, no.

Mojang uses Atlassian software for its documentation and help systems (Jira as the issue tracker for example). I think you (like a lot of others) have clicked on "help with the doc/support tool" instead of "help with Minecraft"

I'm afraid we can't help you with Mojang's login system. You'll need to get in touch with them!

comments: author: Andrew Dunn
body: I wish i could. The help system keeps sending me in circles. Thank you. I'll keep trying


author: Andrew Dunn
body: ![Screenshot 2021-11-07 09.10.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/168261iA3212AFAB97EDC24/image-size/large?v=v2&px=999 "Screenshot 2021-11-07 09.10.58.png")

I keep getting this message to contact a Jira administrator


author: Nic Brough -Adaptavist-
body: Ok, that makes some sense in that you need to contact a Jira admin to fix your account so it can log into Jira.

But we are a community of people here to talk about Atlassian stuff. We are not your Jira admins.

The best most of us here (for "can't log in" problems) can do is tell you to ask the admins of the system you are trying to get into.


author: Andrew Dunn
body: When i click on the links for help it sends me back here. Thanks again.


author: Nic Brough -Adaptavist-
body: I'm sorry, but we are not the admins of that system, so we can't do anything to help you.

You really do need to talk to Mojang, not us (for access to it anyway, please do feel free to talk to us about using Atlassian stuff in general, that's what we're here for!)
What SSO plugins can I get for a Confluence Cloud installation?
Asked by Olaf Bonness:

Most SSO plugins are only available for Server and DC installation. Is there any plugin out there that works / installs also for the Confluence Cloud product?


Answers:
author: Lisa Grau
body: Hi Olaf,

you need Atlassian Access to use SSO in the Atlassian Cloud. You can find further information here: <https://www.atlassian.com/software/access/guide/elements/single-sign-on#how-it-works>

comments: author: Olaf Bonness
body: Thx Lisa, will try ...


Tags: confluence-cloud

sso
Do we still need Crowd?
Asked by Ben Radlinski:

We are using the Azure AD plugin for authentication to Confluence and Jira. Our onprem AD is fully integrated with our Azure AD and autosyncs. I've been trying to come up with a reason to keep using Crowd and I don't see it. I don't think the SSO ever worked in our setup (I didn't set it up). Do we still need Crowd?


Answers:
author: Craig Castle-Mead
body: Hey Ben,  
Your summary doesn't indicate whether you're using AzureAD as the only source for all of your groups/memberships, but if not, it may be of value retaining Crowd for this purpose. While you can use Jira as the user source for Confluence, as a more lightweight product, we have had much better uptime with Crowd than Jira. We source some key (authentication) groups from Azure AD but most authorisation groups live in Crowd for all of our products.

CCM


Tags: server
Atlassian Crowd Version: 3.2.3 (Build:#954 - 2018-06-26) compatible with PostgreSQL version 13.2
Asked by chappie:

Atlassian Crowd Version: 3.2.3 (Build:#954 - 2018-06-26) compatible with PostgreSQL version 13.2


Answers:
author: Nic Brough -Adaptavist-
body: See <https://confluence.atlassian.com/crowd/supported-platforms-191851.html> and select the version you are interested in


Tags: server
check token isAuthenticated is false
Asked by a111111:

I was testing the crowd sso function.

I generated token success.

but when I use the method httpAuthenticator.isAuthenticated(request,response) to check token,it always flase.How can I do to check the reason?


Answers:
author: Ruslan Tkachuk
body: Hi [@a111111](/t5/user/viewprofilepage/user-id/4555752)   

The most correct way to check a token (stored in cookies for SSO configuration) will be using the 'validate token' method in Crowd REST API. <https://docs.atlassian.com/atlassian-crowd/4.4.1/REST/#usermanagement/1/session-validateToken>  

Example:  
1. Create a new application in Crowd for SSO. Ex: Jira application type with name - jiraapp and password - jirapsw  
2. Add to jiraapp a new directory + group + user (ex: jirauser). User should be able to sing-in to jiraapp and crowd  
3. Sign-in into Crowd like jirauser. Check cookie and copy the token value.

*** ** * ** ***

curl --location --request POST 'http://\<host\>:\<port\>/crowd/rest/usermanagement/1/session/\<token value\>' \\  
--header 'Content-Type: application/json' \\  
--header 'Accept: application/json' \\  
--header 'Authorization: Basic \<jiraapp:jirapsw to Base64\>' \\  
--data-raw '{  
"validationFactors": \[  
{  
"name": "remote_address",  
"value": "\<IP of Jira or 127.0.0.1 for locall instalation\>"  
}  
\]  
}  
'
How to compile ApacheCrowd Connector
Asked by Ludmila Schemarow:

Hello,

I tried to compile the binary (on Centos 7) from that site

<https://confluence.atlassian.com/crowd/installing-the-crowd-apache-connector-on-other-unix-like-systems-226790526.html> but I get errors after I try to start "make".

\[schemaro@mz-902-s-tronapp01 mod_authnz_crowd-2.2.2\]$ sudo make  
make all-recursive  
make\[1\]: Entering directory \`/home/schemaro/mod_authnz_crowd-2.2.2'  
Making all in src  
make\[2\]: Entering directory \`/home/schemaro/mod_authnz_crowd-2.2.2/src'  
cd .. \&\& /bin/sh ./config.status config.h  
config.status: creating config.h  
config.status: config.h is unchanged  
make\[3\]: Entering directory \`/home/schemaro/mod_authnz_crowd-2.2.2/src'  
cd .. \&\& /bin/sh ./config.status config.h  
config.status: creating config.h  
config.status: config.h is unchanged  
make\[3\]: Leaving directory \`/home/schemaro/mod_authnz_crowd-2.2.2/src'  
make all-recursive  
make\[3\]: Entering directory \`/home/schemaro/mod_authnz_crowd-2.2.2/src'  
Making all in src  
/bin/sh: line 20: cd: src: No such file or directory  
make\[3\]: \*\*\* \[all-recursive\] Error 1  
make\[3\]: Leaving directory \`/home/schemaro/mod_authnz_crowd-2.2.2/src'  
make\[2\]: \*\*\* \[all\] Error 2  
make\[2\]: Leaving directory \`/home/schemaro/mod_authnz_crowd-2.2.2/src'  
make\[1\]: \*\*\* \[all-recursive\] Error 1  
make\[1\]: Leaving directory \`/home/schemaro/mod_authnz_crowd-2.2.2'  
make: \*\*\* \[all\] Error 2

Have you an idea, why? Or there are any other options to protect third part apps throught crowd or LDAP?

BR, Ludmila


Answers:
author: Charlie Misonne
body: Hi Ludmila, welcome to the Atlassian Community.

To be honest I have no idea but I found a fork for CentOS7 while yours seems to be for CentOS6. Perhaps the error is related to a mismatch in OS versions.

<https://github.com/ferstl/cwdapache-rhel7>


Tags: apache

connector

server
Crowd username bulk change
Asked by sm.park:

Hello  
I want to bulk change the user name of Crowd user.  
Attempted to change username using update user of crawd rest api, but got error 'ILLEGAL_ARGUMENT'. Is there a good way?


Answers:
author: sm.park
body: I solved this problem.  
can use the rename user restapi.

comments: author: Mugilan Sukumar
body: Kindly send me the rest api link which one you used


author: Shannon S
body: Hi [@Mugilan Sukumar](/t5/user/viewprofilepage/user-id/4492228),

It will depend on you're Crowd version, but sm likely used

```
POST /rest/usermanagement/1/user/rename
```

Refer to the documentation here:

<https://docs.atlassian.com/atlassian-crowd/4.4.0/REST/#usermanagement/1/user-renameUser>

Take care,

Shannon \| Atlassian Community Support


Tags: rest-api
Adding Crowd User via API
Asked by Christopher Del Rosario:

Hi All!

I am utilizing the CROWD REST API and I am having difficulty with adding a user to a specific Directory.

When I am sending the request with the below filled out.

{  
"name": "sampleuser",  
"password": {  
"value": "secret"  
},  
"active": true,  
"first-name": "Sample",  
"last-name": "User",  
"display-name": "Sample User",  
"email": "sample@user.cool",

"directory-name": "sample",

"directory-id": 1  
}

Every time the call is executed the user is being added to the first Directory on page.

Note: Application has access to add/modify in multiple directories.

Any help would be much appreciated!


Answers:
author: Craig Castle-Mead
body: Hi,

I don't believe directory-name or directory-id are parameters you can pass through (<https://docs.atlassian.com/atlassian-crowd/3.2.3/REST/#usermanagement/1/user-addUser>)

Crowd will try and make the user in the first directory that application has access to. The way we work around this is by having an application per directory we want to create users in with a 1:1 relationship, then authenticate with the appropriate application user/pass for the directory you want to create the user in.  

CCM


author: Chris Arnold
body: How does suggestion actual work in practice? You no longer have the ability to use directory's. Only have one. Mutiple unique userids for each user one for each application?


author: Chris Arnold
body: Has this been fixed in 5.0.2?


Tags: api
How to show/hide different tabs on the same issue type - subtask (without scripting if possible)
Asked by Marta Perez:

Hello!

I have added 3 tabs in my sub-task issue type and I need to be able to show certain tabs depending on some conditions.

I have an automation in place that creates different sub-tasks with different names during some transitions and I need the sub-task to show a specific tab depending the on the name.

Let's say: Sub-task A will show tab no1; Sub-task B will show tab no2, etc.

Is it possible to accomplish this without creating a different sub-task issue type?

PD. Client does not have Scritprunner or any other app, so ideally I would like to achieve this out of the box.

Thank you in advance.

Regards

![Captura de pantalla 2024-09-20 080452.png](/t5/image/serverpage/image-id/348306i20F8411B3F27F5BB/image-size/large?v=v2&px=999 "Captura de pantalla 2024-09-20 080452.png")


Answers:
author: Manoj Gangwar
body: Hi [@Marta Perez](/t5/user/viewprofilepage/user-id/5489066)

Normally it is not feasible but as a workaround, you do this:

You need to create three customfields and add one customfield on each tab apart from that you have to remove all other fields from the tabs. In the automation rule, you can set the field value based on the sub-task. For example- Sub-task1 then sets the field1 value to ABC, and Sub-task2 then field2 value DEF...using this it will show only that particular tab.

comments: author: Marta Perez
body: Hey Manoj,

thank you for your quick answer! Even if I set up the automation and set specific fields during the subtask creation, the tab will be still visibile in the issue layout. I guess i would still need to create different issue types...?


author: Manoj Gangwar
body: I think empty fields are not hidden thats why they are showing in the tab and tab is not hiding due to this.

If you have configured request type then under the request type click on issue view and move those fields under hide when field empty.

Else you have to create the separate isaue types.


author: Marta Perez
body: Thank you Manoj. The issue type I need to configure is the subtask and it does not have a request type connected to it. In the end I created 2 more subtask issue types and configured the fields there.

Thank you for your feedback :)


author: Manoj Gangwar
body: Please accept the answer so it marked as resolved.


Tags: cloud

jira-service-management

jira-service-management-cloud

sub-task

tabs
Communication with external party
Asked by Jason Igari-Szabo:

Hello,

I am new to Jira / Jira Service Management, we're evaluating it as a replacement for our current system.

A feature I have found absent from JSM so far is contacting an external party from within an issue, other ITSM solutions do offer that functionality after all.

I have searched through various other community questions, but haven't found a suitable solution. The only other similar question was asked here:

[JIRA Service Desk: Can an external third party be involved via email?](https://community.atlassian.com/t5/Jira-Service-Management/JIRA-Service-Desk-Can-an-external-third-party-be-involved-via/qaq-p/613105)

But that question was asked in 2017, and the solution there does not work for us.

Our situation is similar to the Requester's.  
We work with external support companies in some of our areas.  
To keep things aligned, I want to have all communication within the same ticket, or possibly subtasks of the ticket. It would already help a lot if we can define a different recipient in a "To: " field when adding a comment.

Is there now, roughly 7 years later, a built-in solution to that situation?

Thank you very much in advance for your replies.  
Sorry if that question does indeed have a current answer.  


Answers:
author: victorfdezespada
body: within the incidents there is the field of "participants of the request", it works for us.

comments: author: Jason Igari-Szabo
body: Thank you for your reply! I already tried including external partners that way, but this way, the customer is also notified about every communication with the external party, which is not what we want and wish for.


Tags: cloud

jira-service-management

jira-service-management-cloud
Prevent closed transition from updating resolution date
Asked by Harshit Grover:

In a Jira project , we have a workflow transition from Resolved to Closed.

During this status transition the resolution date is getting updated. However, we would like to preserve the date when the ticket was transitioned to Resolved.

I suspect we might be able to update the post functions for the transition to Closed to prevent the resolution date update possibly.

Kindly provide a best possible way to do that ?


Answers:
author: Manoj Gangwar
body: Hi [@Harshit Grover](/t5/user/viewprofilepage/user-id/4990036)

As far as I understand, a post function is currently applied to the closed transition to set the Resolution fields. You can remove that post function and use it on the Resolved transition to set the Resolution field.

On the Closed status, you can apply the below properties:  
jira.issue.editable: Set to false to disable issue editing


author: Hemalatha Balamurugan
body: Hi [@Harshit Grover](/t5/user/viewprofilepage/user-id/4990036) ,

The Resolution Date will be set when you update the Resolution field in your workflow transition. In your case, please remove the post function to update resolution field in your transition to closed status.

Hope this helps.

Thanks \& Regards,

Hema


Tags: data-center

jira-service-management

jira-service-management-data-center
How to JSON import hyperlinks
Asked by Gabe Cz:

Hi

Here is a sample i use a photo for if i insert text here it will get converted.

![hyperlink.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348280i0F9775CBAF7D459F/image-size/large?v=v2&px=999 "hyperlink.jpg")

basically i have a json line with "description": with a n a href= hyperlink in it, and while importing it it does not get converted to an actually clickable hyperlink. i het the code adding a link to a ticket and exporting it to xml. what is the correct way if there is to import json with hyperlinked words in it?

what i see after importing it, is this:

![hyperlink-wrong.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348281i52C14C22F958A751/image-size/large?v=v2&px=999 "hyperlink-wrong.jpg")

ultimately what we're trying to achieve here is a file:// that points to a folder on the network share containing the old system's ticket attachments that we couldn't export/import properly (i'll use something like " file : / / network path / spiceworks / old-ticketnr / " but that's formality i can figure out after finding out how to import "a href"

thanks

btw it'd be a very helpful feature if one could export a ticket / tickets in json format.


Answers:
author: Anusha A
body: Hi Gabe,

Thanks for posting this query.

We need to replicate this behavior and consult with our developers to determine if the description field supports HTML hyperlinks. I've created a ticket for you, and our experts will reach out shortly to assist you effectively. You'll receive the ticket details soon over the email.

Thanks for your cooperation, have a great day ahead.

Regards,

Anusha A


Tags: cloud

html

import

jira-service-management

jira-service-management-cloud

json
8x8 Contact Center Integration
Asked by Gaurav Gupta:

Hello Experts,

We have a use case where we need to integrate 8X8 Contact Center with our Jira Service Management instance. We have explored the marketplace and do have a plugin but it does not enable the integration between the products.

Kindly share if someone has achieved the integration between 8X8 Contact Center with Jira Service Management and the process for the same.

Thanks

Gaurav


Answers:
author: Vijay Dadi
body: Hello,

I have built a integration with Service Now without any plugin or app from the market place for ticket exchange bi-directional.

Please provide more details on your usecase.

Regards,

Vijay


Tags: cloud

jira

jira-service-management

jira-service-management-cloud