youngmon/atlassian-qna huggingface dataset:
How to Clone tickets containing Smart Checklist
Asked by Noureen Stephens:

We have an Epic Ticket with child tickets (TEMPLATE). The child tickets have Smart Checklist. Is it possible to clone the Parent and child tickets; and retain the Smart Checklist within the child tickets?


Answers:
author: Luka Hummel - codefortynine
body: Hi [@Noureen Stephens](/t5/user/viewprofilepage/user-id/106805),

For cloning tickets with Smart Checklists, you can try our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2821146). Deep Clone allows you to clone epics along with their child issues, attachments, and custom fields, including checklists like Smart Checklist. It ensures that all checklist items and their statuses are preserved during the cloning process, which seems to match your needs.

You can read more on Deep Clone's compatibility with Smart Checklist for Jira [here](https://documentation.codefortynine.com/deep-clone-for-jira/smart-checklist-for-jira).

comments: author: Noureen Stephens
body: Ok great! Thank you so much for the info.


author: Olena Brazhko_Railsware_
body: Hi [@Noureen Stephens](/t5/user/viewprofilepage/user-id/106805) !

Yes, everything should work without any additional actions. You can check out our documentation [here](https://railsware.atlassian.net/wiki/spaces/CHK/pages/635502593/Clone+Checklist+by+Cloning+a+Jira+Issue). Please keep in mind that all checklist items are going to be cloned as is (with actual statuses in the original tasks).

For the flow you described, we would also recommend looking into [Smart Templates](https://marketplace.atlassian.com/apps/1231143/smart-templates-issue-templates-and-scheduler-for-jira?tab=overview&hosting=cloud) -- an add-on that simplifies recurring processes with templates and hierarchies, and supports Smart Checklist.

If you have additional questions or if something is not working as expected, you can always contact our Support Team directly at [support@titanapps.io](mailto:support@titanapps.io).

Best,

Olena

comments: author: Noureen Stephens
body: Thanks Olena for the Tips and info. We'll give it a go!


Tags: cloud

jira-work-management-cloud
How can i provide the jira access with AD group
Asked by jagadeesh D:

How can i provide the jira access with AD group


Answers:
author: Samuel Gatica
body: Hi [@jagadeesh D](/t5/user/viewprofilepage/user-id/5601632)

Welcome to the community!

Yes, you can provision access to Jira Cloud with an Active Directory.

**Supported identity providers**   
You can use the identity provider of your choice, but some capabilities are only available with selected identity providers. Learn which identity providers we support

The steps involved to set up user provisioning will differ depending on the identity provider you use. Here are setup instructions for some of the commonly used identity providers:

* [Okta: Learn how to configure user provisioning with Okta](https://support.atlassian.com/provisioning-users/docs/configure-user-provisioning-with-okta/)
* [OneLogin: Learn how to configure user provisioning for OneLogin](https://onelogin.service-now.com/support?id=kb_article&sys_id=05501489db792708ca1c400e0b9619ea)
* [Azure AD: Learn how to configure user provisioning for Azure AD](https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial)
* [Google Cloud:Configure user provisioning with Google Cloud](https://support.atlassian.com/provisioning-users/docs/configure-user-provisioning-with-google-cloud/)
* [Google Workspace: Learn how to set up user provisioning for Google Workspace](https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite/)
* [PingFederate: Learn how to configure user provisioning for PingFederate](https://docs.pingidentity.com/r/en-us/pingfederate-atlassian-cloud-connector)
* [JumpCloud: Learn how to configure user provisioning for JumpCloud](https://support.jumpcloud.com/support/s/article/Identity-Management-with-Atlassian-Cloud)

For further reference please check this article [Understand user provisioning](https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/)

Be aware that you will need to have an [Atlassian Guard Standard suscription](https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-guard/)

Hope this helps!

Best regards

Sam


author: Jan Westphal
body: Hello [@jagadeesh D](/t5/user/viewprofilepage/user-id/5601632)  

you can add your AD as an Identity Provider:  
<https://support.atlassian.com/provisioning-users/docs/choose-your-identity-provider/>

You do need Atlassian Guard Standard for that though.  

After that you can choose AD Groups in your Product Access Settings.  

Best regards,


Tags: cloud
What is jira
Asked by Haoran Xin:

What is jira


Answers:
author: Ollie Guan
body: <https://youtu.be/X2yYnADRYTw?si=_2138qe6EYGk7_5u>

In this video, we'll be discussing what Jira is and how it can be used in project management. Jira is a popular issue-tracking and project-management tool developed by Atlassian that is widely used by software development teams.

Jira allows teams to plan, track, and manage their projects by creating and organizing tasks, bugs, and issues. Jira uses agile methodologies, such as Scrum and Kanban, to help teams work collaboratively and efficiently. It also provides advanced reporting and analytics features that help project managers keep track of team performance and project progress.


author: Haoran Xin
body: **Bug tracking**: Focuses on tracking bugs or issues.


Tags: atlassian-accounts

cloud

not-applicable
How do I Optimizing / email notifications fields when I get an email ?
Asked by Sai Prasad:

Hello All,

I need assistance with customizing the fields in the automated email triggered when someone sends a message to our distribution list. Specifically, I would like to include the sender's email address or name in the triggered email. Could you please guide me on how to achieve this?

Attached the image of my requirements.

![JIRA.png](https://community.atlassian.com/t5/image/serverpage/image-id/348894i2DF6B7906EB382EF/image-size/large?v=v2&px=999 "JIRA.png")

Regards,


Answers:
author: Aron Gombas _Midori_
body: Using the built-in feature, you can't customize notification email templates. There is an issue for that: <https://jira.atlassian.com/browse/JRACLOUD-7266>

But there are apps to fill the gap, for example these:

1. [https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview)
2. [https://marketplace.atlassian.com/apps/1214045/raley-email-notifications-for-jira-jsm?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1214045/raley-email-notifications-for-jira-jsm?hosting=cloud&tab=overview)
3. [https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)


Tags: custom-field

customer-care

help

jira

notification

ticket
Install a jira connect app from my site or application
Asked by Moti Lahiani:

Hey  
In the past I built a bitbucket-cloud app(add-on) and in doc i found the following

<https://developer.atlassian.com/cloud/bitbucket/install-an-app-from-your-site/>  
that explain how can I install the app from my site,  
same i found for OAuth2.0 jira app [here](https://developer.atlassian.com/cloud/jira/software/oauth-2-3lo-apps/#implementing-oauth-2-0--3lo-)   
but for jira connect app i can't find what is the process to install the app from my site  
can someone explain or share link or example?  

Thanks

<br />

<br />


Answers:
author: Moti Lahiani
body: aaas


author: Mohanraj Thangamuthu
body: Hello, Good day. You want to install the app that you have developed ?

Hope this link gives a starting point : <https://confluence.atlassian.com/jirakb/how-to-use-oauth2-0-in-postman-client-for-jira-cloud-apis-1409092149.html>

comments: author: Moti Lahiani
body: Hey Mohanraj T.   

Thanks for your answer  
this kb explain how to install Oauth2.0 application i am developing an atlassian-connect application, its deferent if i am not missing something.  
what i am looking for is explanation (same it have in [bitbucket cloud](https://developer.atlassian.com/cloud/bitbucket/install-an-app-from-your-site/) ) to configure/set in my website (not jira site) so when customer will press the button/link it will get an atlassian page that will install my application  

At the beggining i created an OAuth2.0 app and i used the following link  

```
https://auth.atlassian.com/authorize/?audience=api.atlassian.com&client_id=${client_id}&scope=${jiraAppPermissions}%20offline_access&redirect_uri=${redirect_uri}&state=${state}&response_type=code&prompt=consent
```

and i success to get atlassian page that install my app to customer  
same i want to have but only for my atlassian-connect app


Tags: cloud

connect

jira-cloud

jira-work-management-cloud
The Calendar View is not working as expected
Asked by Nh?t ??ng L?:

In Calendar View:  
I cannot select the "Previous month" or "Next month", these 2 buttons keep loading.  
If I apply any filters, I won't be able to click to open any issues, and it does not show the full issue as I hover over the issues.  

I tried to sign out and log in again, clearing the cookies and caches, but none of these work.

Please advise how I can fix this.


Answers:
author: John Funk
body: Hi [@Nh?t ??ng L?](/t5/user/viewprofilepage/user-id/5399451) - Welcome to the Atlassian Community!

Have you tried a different browser or tried it with Incognito mode?

comments: author: Nh?t ??ng L?
body: Hey John, thanks for your help. It's been back to normal without me doing anything :D. I guess it's just a temporary issue for Jira.


author: John Funk
body: Good - glad to hear!


Tags: cloud

jira-work-management-cloud
export jira project to print or doucument
Asked by DrArwa Alageell:

hello

I would like to check how can I export the project and sprints to a print or document


Answers:
author: Cristian IONESCU
body: Hi Drarwa,

You can export issues related to a specific project or sprint by filtering the issues, then selecting **Export \> CSV (All Fields or Current Fields)** from the Issue Navigator. Once in CSV format, you can open it in Excel and create reports or print the document.

You can export project details like backlog and sprint overviews using third-party plugins such as **PDF Exporter for Jira** or **Better PDF Exporter**. These tools allow you to format and customize the export with summaries, charts, and custom fields.

Hope this helps


Tags: cloud

jira-software
How do I adhere to workflow transition validation when using automation?
Asked by Jack Dawkes:

I have an automation set up that transitions issues that have the status *Blocked* to *Reopened* when a blocking issue is transitioned to *Resolved.* This is working well except for one specific issue type. For these issues to transition from *Blocked* to *Reopened* a comment must be added, this is the workflow transition validation. The automation does comment on the issue that gets reopened but only after the transition, not as a part of it. So the affected issues will get a comment but they will remain in the status *Blocked.*

Is there a way for my automation rule to adhere to workflow transition validation?


Answers:
author: Jack Brickey
body: Hi [@Jack Dawkes](/t5/user/viewprofilepage/user-id/5597510) , I am assuming you are using Issue transitioned as the Trigger for your Automation rule so the validation will occur before the rule is even triggered. One option you could consider would be to create a hidden transition that is only available to automation that does not have the validator.

comments: author: Jack Dawkes
body: Yes and no, the rule does trigger of a transition but multiple issue types can transition between these status and only one of them has this validation. If that issue type was triggering the automation then it wouldn't be an issue because whoever did the transition would have to do it manually and they would have to adhere to the validation. This is getting stuck at the end of the automation with an action being to transition the issue to reopened.

However I have just solved this myself. Turns out you can just tell the automation transition action to ignore conditions, I just hadn't seen this option. Checking that box fixed my problem.

![IgnoreConditions.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/348371iBC143591A9E8B550/image-size/large?v=v2&px=999 "IgnoreConditions.JPG")


author: Jack Brickey
body: Cool! I have not seen that either. Glad they added this.


Tags: auto-transition

automation

validation

workflow
unable to login
Asked by Yashwant ArunParulekar:

Dear Team,

![error.jpg](/t5/image/serverpage/image-id/348153iFF6EA473CC8CF7ED/image-size/large?v=v2&px=999 "error.jpg")


Answers:
author: Akbar
body: This snippet describes you're having trouble in logging into the site. Since your email isn't granted the product access yet, you're facing this screen for 'Request Access'

Please mention any other input for us to look into it further. :)
Is there a way to extract a dashboard graph from JIRA WM into PowerPoint and keep it dynamic?
Asked by Sandra Middleton:

Is there a way to extract a dashboard graph from JIRA WM into PowerPoint, keeping it dynamic?


Answers:
author: Aron Gombas _Midori_
body: [@Sandra Middleton](/t5/user/viewprofilepage/user-id/5139879) With our [PDF automation app](https://marketplace.atlassian.com/apps/1212108/better-pdf-automation-for-jira-free?hosting=cloud&tab=overview) you can export Jira dashboards to PDF and [email the resulted PDF to any email address periodically](https://midori-global.com/products/better-pdf-automation-for-jira/cloud/documentation/configure-automation/send-pdf#send-by-cron). The PDFs can be generated not only from issues, but also [from dashboards](https://midori-global.com/products/better-pdf-automation-for-jira/cloud/documentation/configure-automation/#dashboards)! It means that you can send the PDF export of a dashboard as email attachment on your preferred schedule.

Therefore:

1. If you can develop a little automation that reads the mailbox and converts the email attachment into an object in PowerPoint, then you have a working solution (at cost of some coding)!
2. If the daily email can replace the daily updated PowerPoint, then it is actually a very simple solution with no coding.

Give this a try!

*(Discl. this app is developed by our team.)*


author: Mohanraj Thangamuthu
body: Hello, Good day. Jira dashboard gadget updates dynamically. We don't have builtin option to sync. You can explore different apps from our marketplace.


Tags: cloud

jira-work-management-cloud
I no longer see the option to change the sprint value when making bulk changes?
Asked by Liz Towle:

I no longer see the option to change the sprint value when making bulk changes? When trying to move tickets from the active sprint to the next sprint, the change sprint option isn't there for bulk editing.


Answers:
author: Rohith Prasad
body: ![Screenshot 2024-09-18 at 8.28.40?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347970iC34A2A9926BE645B/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 8.28.40?PM.png")Hey Liz,

We still have the option to change sprint when editing issues in bulk. Would it be possible to try clicking on Edit issue and then verify Change Sprint field.


Tags: cloud

jira-work-management-cloud
Completed status change
Asked by Mark K:

Hi

I have a 'Completed' stage in one of my workflows. A user has transitioned an issue to this stage and we need to resurrect it.

However, I can't seem to be able to add a transition away from this completed stage in the workflow. Is this possible? If not, is there another way to set the status back to another in the same workflow without a transition?

Thanks in advance

Mark


Answers:
author: Shreeja J
body: Hello [@Mark K](/t5/user/viewprofilepage/user-id/4221694)   

Yes, it's possible to add a transition away from a 'Completed' stage in your workflow. If you are unable to add the transition directly, here are some steps you can follow:

1. **Edit the Workflow**: Go to your workflow editor and select the workflow where the 'Completed' stage is defined.

2. **Add a Transition**: You should be able to add a new transition from the 'Completed' status to another status in the workflow. Simply drag a transition line from 'Completed' to the desired status.

3. **Publish the Workflow**: After making changes, make sure to publish the updated workflow.

Let me know if you need any further help!

Thanks,  
Shreeja J

comments: author: Mark K
body: Hi Shreeja

This is in the Cloud version. The Completed status is an auto-generated status created when the workflow was created. Jira SM won't allow me add a transition away from it.

My best option would be to just be able to change the status the particular issue is sitting at, but I can't see any way to do that.

If I can figure that out, I can move anything that's sat on that Completed status, then remove it, or any transitions to it.


author: Shreeja J
body: You can say:

*** ** * ** ***

Hello [@Mark K](/t5/user/viewprofilepage/user-id/4221694)

Thanks for the clarification. Since the 'Completed' status in Jira Cloud is auto-generated and doesn't allow adding a transition away from it, you can use the **Bulk Edit** feature. If you have the necessary permissions, this option lets you change the status of multiple issues from 'Completed' to another status manually, without needing to add a transition.  

Thanks,  
Shreeja J


Tags: cloud

jira-work-management-cloud
DG apply
Asked by fayas ahamed:

We are the partners of unifeeder vessel service pls guide us how to apply DG shipment in jira portal.


Answers:
author: Jack Brickey
body: hi [@fayas ahamed](/t5/user/viewprofilepage/user-id/5594544) , I am afraid you may be in the wrong place. This forum isn't familar with unifeeder vessel service.


Tags: cloud
The column with the number of tasks is showing 122 tasks however when viewed there is 12
Asked by Bailey.Darcey:

The number of tasks is reflected incorrectly 129 tasks appears

12 on top line and 9 on the bottom so it is like it is cutting it off and moving the last number down one line.

12

9


Answers:
author: Jack Brickey
body: Hi [@Bailey.Darcey](/t5/user/viewprofilepage/user-id/5594429) , would it be possible to get a screenshot of what you are referring to here?


Tags: cloud

jira-work-management-cloud
No access to admin.atlassian.com after configuring SAML SSO
Asked by Cassiano Cardoso:

Hello!

After enabling and starting the SAML SSO configuration with Azure Active Directory, I lost access to the Atlassian tools. My administrator users are also unable to log into the tool, what should I do in this case?

Request Id: 4c1ed231-d444-4fca-bcbb-a5d58a050800  
Correlation Id: d3b43ec2-9e9e-4074-a744-7f399ae27ff2  
Timestamp: 2024-09-16T14:27:40Z  
Message: AADSTS700016: Application with identifier '<https://auth.atlassian.com/saml/9163917f-07ff-4bed-a618-7478ab2665a8>' was not found in the directory 'Metadados Assessoria e Sistemas'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please post your query in our Atlassian Guard community channel as well : <https://community.atlassian.com/t5/Questions/qa-p/atlassian-guard-questions>


Tags: cloud

jira-software

jira-work-management-cloud
Jira Work Management is not functioning on our end, any idea of how to resolve this issue?
Asked by Luis Genao:

Jira Work Management for some reason is not functioning in the intended ways it is supposed to be and our files if not data does not appear to be showing up on our end. I looked into the status pages and it seems certain services are going through incidents, very unclear as to whether it will return and if data "lost" will remain once it is back to its proper state.


Answers:
author: Trudy Claspill
body: Hello [@Luis Genao](/t5/user/viewprofilepage/user-id/5593837)

Welcome to the Atlassian community.

I do not see any active incidents for Jira Work Management as of the time you posted your question. The most recent issue is from 8 hours ago, and your post is from 1 hour ago.

What is the exact symptom you are experiencing?

comments: author: Luis Genao
body: Hello Trudy Claspill, hope all is well with you.   

The issue from my end seems to be that the website simply doesn't have our files or any sort of data, and does not help that it is not working properly as usual, almost as if it got wiped.


author: Trudy Claspill
body: Hello Luis,

When was the last time anybody from your user base logged into the environment, prior to you logging in and finding the data was absent?

Were you operating in a Free subscription, or were you paying for your subscription?

Are you one of the users that is an Administrator for Jira, or an Administrator for your Atlassian Organization? If not, have you escalated this issue to those people?


author: Luis Genao
body: I believe yesterday or possibly last Friday, and under the free subscription.   

I am personally not an Admin, but my superiors were for Jira yes, it was through them for how I came to be aware of the issue.


author: Trudy Claspill
body: Be advised that we are a user community, not specifically Atlassian support engineers. We can ask you questions and try to suggest things to look at, but we cannot access your system or your billing account information directly.

If your company has been paying for a subscription then the admins should be able to raise a support case directly with Atlassian support at <https://support.atlassian.com/contact/#/>

If you had successfully accessed the data within the past few days, then this is not a case of an inactive environment being suspended.

It could be a case of a failure in the billing causing the environment to be suspended. **If that was the case** the people listed as the Billing contacts for your subscription would've been notified when the billing failed and before the site was suspended. If you were on an annual subscription, the case could be that the subscription has not been renewed in a timely manner.

What do you actually see when you try to login? Can you share a screen image with us?


author: Trudy Claspill
body: Hello [@Luis Genao](/t5/user/viewprofilepage/user-id/5593837)

Has the issue resolved? Or have your administrators been able to contact Atlassian directly for help?
Translation from Foreign Language to English
Asked by Donna Jimenez:

Hi,

I would like to check if jira enables the translation from foreign currency to English in the following scenarios:

1. Toggle the form display from foreign language to english and vice versa

2. Translation of the data received via form from foreign language to english and vice versa

3. Translation of comments provided in a ticket from foreign language to english and vice versa

4. For emails received via shared drive, translation of the information received in foreign language to english and vice versa upon auto creation of jira ticket


Answers:
author: Daniel Joseph
body: To translate from a foreign language to English, use a reliable translation service or tool. For accuracy, consider consulting a professional translator, especially for complex texts or documents.


Tags: cloud

jira-service-management

jira-work-management-cloud