youngmon/atlassian-qna huggingface dataset:
Required Fields
Asked by Gregory James:

Hey Guys,

So I have a required field below...Customer...however it's not showing up with the red \* as a required field - see below....

![Screenshot 2023-01-11 122753.png](/t5/image/serverpage/image-id/233969i2C11784ECF94BBA8/image-size/large?v=v2&px=999 "Screenshot 2023-01-11 122753.png")

-------------------------------------------------------

![Screenshot 2023-01-11 122934.png](/t5/image/serverpage/image-id/233970i232748A92363CAF1/image-size/large?v=v2&px=999 "Screenshot 2023-01-11 122934.png")

As you can see no asterisk required. Is this a glitch or something? Also Customer Address below is a required field too...however no asterisk either?


Answers:
author: Yellamla Akhil Reddy
body: Go through this and edit Field configuration <https://support.atlassian.com/jira-cloud-administration/docs/specify-field-behavior/>

comments: author: Gregory James
body: I have made CUSTOMER required however it's not coming up as a required field...it's just coming up as a regular field...but as you can see in the screen shot above it's REQUIRED


author: Yellamla Akhil Reddy
body: Please go to Issues\> Field configuration \> ( Search for the Field configuration used in particular project) Click on Configure \> click on the **Required** option beside the field ( as per requirement ![image (16).png](https://community.atlassian.com/t5/image/serverpage/image-id/233984i4242B6C16AAB34DE/image-size/large?v=v2&px=999 "image (16).png")


author: Gregory James
body: ![Screenshot 2023-01-11 143900.png](https://community.atlassian.com/t5/image/serverpage/image-id/233990i39EE206073785AE4/image-size/large?v=v2&px=999 "Screenshot 2023-01-11 143900.png")

As you can see its a required field...BUT it's not actually working as a required field, it's operating as an OPTIONAL field...there is no RED \* next to it...


Tags: cloud

custom-field

jira-work-management-cloud

required-field
notification on granting access
Asked by Robert Varadi:

Hello

is it possible to get a notification via email or in Jira, if an external user i requested access for had his access granted by the Jira administrator, and i can continue that user's configuration (e.g. assign roles, add him to projects...etc)


Answers:
author: Ste Wright
body: Hi [@Robert Varadi](/t5/user/viewprofilepage/user-id/5078233)

I don't think so - if you don't get an email now when a request is approved, there isn't an additional setting that can make this happen.

You could create a feature request for this though - you can do so here: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste


Tags: cloud

jira-work-management-cloud
Installed Jira marketplace application not visible
Asked by Thierry Mes:

Just downloaded an application in the Jira marketplace by my administrator. Just after succesfull installation, the application is not visible for me. Where did it go and what can we do about it?


Answers:
author: Sushant Verma
body: Hi [@Thierry Mes](/t5/user/viewprofilepage/user-id/5118830)   

Welcome to community!  

Hope below document helps you:  

<https://confluence.atlassian.com/upm/viewing-installed-apps-273875714.html>  

Regards,  
Sushant Verma

comments: author: Thierry Mes
body: Thanks! We managed to fix it. Apparently you can only add users in the Application itself and not throught the website itself.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Apps inject varying amounts of stuff into the Jira UI - some give you loads of links and entire new forms, others don't touch the UI and work in the background.

We need to know which app it is so we can see where on that range it is.

I think the questions I want to ask are

* Which app is it?
* Is it showing as enabled and working in Admin -\> manage apps ?
* What are you expecting it to do?
* What is it actually doing? (I think you've already answered that with "not visible"


Tags: cloud

jira-work-management-cloud
Edit/Modify the information displayed on the Jira Work Management Summary tab
Asked by Jamie Hamilton:

I think the Summary Tab in the work management project is great - but it would be good if we could refine a few of the gadgets.

Does anyone know of any ways that this can be done?


Answers:
author: John Funk
body: Hi Jamie,

You should click on the Give feedback menu link on the bottom left hand side. Or you can create a support ticket with Atlassian to raise a feature request there.


Tags: cloud

jira-work-management-cloud
How to send an email to people who are not part of the project and their email is in a text box?
Asked by Alberto Torrej?n:

How to send an email to people who are not part of the project and their email is in a text box? Thanks


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Alberto Torrej?n](/t5/user/viewprofilepage/user-id/5119786) ,

welcome to the Atlassian community!

Please take a look to the notification scheme. You can set a single email address to be notified when a specific event is fired.

Btw, keep in mind that if that user has not access to the project he will receive an email but he can't view the ticket itself.

Fabio

comments: author: Alberto Torrej?n
body: Thnks!! Fabio, hablas espa?ol? La verdad es que estoy un poco perdido de c?mo hacerlo? Me ayudar?as?


author: Fabio Racobaldo _Herzum_
body: Hey [@Alberto Torrej?n](/t5/user/viewprofilepage/user-id/5119786) ,

please take a look to the following screenshoots

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/234162i819BBB46C87B1B39/image-size/large?v=v2&px=999 "Immagine.png")

![Immagine1.png](https://community.atlassian.com/t5/image/serverpage/image-id/234163iCA68E5CA22995AC4/image-size/large?v=v2&px=999 "Immagine1.png")

you can set or a user (if it is a user in jira) or a single email address (if it is an external).

Fabio


author: Alberto Torrej?n
body: That button is only seen by Jira admins? Because I don't see that option.


author: Fabio Racobaldo _Herzum_
body: Yep. Just jira Admins can perform that change.


author: Alberto Torrej?n
body: Okay! Thanks.


author: Alberto Torrej?n
body: Now I have permission for this, but can you take a value from a text field for example? with this solution?


Tags: cloud

jira-work-management-cloud
Set maximum number of tickets per time period
Asked by Johannes Nyberg:

Hi Atlassian!   

I?m working in Jira Work Management Cloud. We use the company-managed business project.   

We use the timeline and the calender quite a lot to plan the work. What we want to do is to ensure that we never have more than four ongoing tickets during a certain time period. See images below. Number 1 and 2 both have overlapping issues where we have more than four tickets ongoing during a certain period. Picture 3 would be fine.   

Is it possible to create a constraint that monitors and ensures this does not happen?

<br />

![image.png](/t5/image/serverpage/image-id/233670i032E30DFF85997C7/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/233671iD745191290050772/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/233672i5382A75E7D67526D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Yuri Lapin _Release Management_
body: Hi [@Johannes Nyberg](/t5/user/viewprofilepage/user-id/4600706)

Trust you are well.

If it's still relevant and you are up to Partner Apps I would suggest to try [Time in status Calendar \& Roadmap](https://marketplace.atlassian.com/apps/1222474/time-in-status-calendar-worklog-roadmap-for-jira?hosting=cloud&tab=overview&utm_campaign=content-strategy&utm_source=community-atlassian&utm_medium=questions&utm_content=ic-wip) App. There we have daily Work-in-progress (WIP) limits configuration to highlight what's exceeding.

Hope this helps.

Kind regards,

Yuri.


author: Tara Mullen-Boustiha
body: Hi Johannes,

Are you using a Kanban project ?

If so you can limit the number of issues that are in progress. More info here - <https://www.atlassian.com/agile/kanban/wip-limits>

comments: author: Johannes Nyberg
body: Thanks for your response, Tara. I am using a kanban project within Jira Work Management. To limit the number of tickets based on status is one thing we?ve tried already.  

We had another idea to limit the number of tickets that has the same Start \& Due Date?   

Johannes


Tags: cloud

jira-work-management-cloud
Is there a way to truncate and not round a value in JIRA to 2 decimals?
Asked by Karen Kelly:

I am trying to with either automation or something find a way to truncate a value instead of rounding it off to 2 decimals.

E.g. 4.566 would round to 4.57

but I want the result to be 4.56


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Karen Kelly](/t5/user/viewprofilepage/user-id/1396766)

I dont think that you can do anything out of the box. However you can try this app [https://marketplace.atlassian.com/apps/1225290/custom-field-suite-powerful-custom-field-types-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1225290/custom-field-suite-powerful-custom-field-types-for-jira?hosting=cloud&tab=overview) and see if it fits your needs. It has a custom field type of a decimal number. Read more on their documentation [here](https://caelor.atlassian.net/wiki/spaces/MSCW/pages/590053388/Decimal+Number).

You may also [search the marketplace](https://marketplace.atlassian.com/search?hosting=cloud&query=custom%20field%20type) to find apps that fits your needs best.

Let me know if that helps!

comments: author: Karen Kelly
body: Thank you! That is a very useful plugin, but still seems to round instead of truncate. I managed to use the following solution:

e.g. 2.145 should be 12.14 in this case

So I use FLOOR(2.145 \* 100) / 100


author: Alex Koxaras _Relational_
body: Good to know!


Tags: cloud

jira-work-management-cloud
My issues aren't registering the start date on the calendar view
Asked by Filipa Cruz:

Hello !  
I've been trying to use the calendar view, but none of my issues start on their assigned start date, I can only see their due date.

Even when I try to create a task right on the calendar, I can only see the task duration of the first time I define the start and due date.

If I change the start date later, it doesn't update.

Can anyone tell me if I'm not using this correctly or if it's a bug?

Best regards.


Answers:
author: Dave Mathijs
body: Hi [@Filipa Cruz](/t5/user/viewprofilepage/user-id/5117575) welcome to the Atlassian Community!

I tried to reproduce your issue, but when changing the Start date in the issue after creation of the issue directly in the Calendar, the issue correctly updates in the Calendar view.

Do all users experience the same issue?

Have you had this issue before?

comments: author: Filipa Cruz
body: Hello [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) !  
Thank you so much for your time.  

We've only started using Jira Work Management this week. I migrated all of our issues from Jira Cloud, not sure if that might cause some trouble.

Other users experience this as well, yes.


author: Dave Mathijs
body: Are you sure that you are using the correct 'Start date' field? Do you perhaps have any other custom fields with the same name?


author: Filipa Cruz
body: I'm pretty sure, I don't think I've created any custom fields besides the one Jira provides. Is there any way I can check that?


author: Filipa Cruz
body: Hey Dave!  
I just went to check and apparently I have two "Start Date" fields available.  
I'm not sure why, but when I changed to the other one, the calendar started working as expected.  

Thank you for your time and help!


author: Dave Mathijs
body: Great to hear you found out the cause and was able to fix it.


Tags: cloud
Automation: Create subtask if parent issue transitioned
Asked by Nina Schuessler:

Greetings beloved community,

hope you're all well and someone can help me figure out my dilemma lolz.

What I'm trying to achieve is that when a parent task moves from one status to another (transition) that it then creates a subtask for that parent task. Tried a bunch of rules tho sadly, I'm utterly failing.

Attached is my latest scenario. Could someone please point me in the right direction? It might also that subtasks can only be created if a new task is created?

I'll be forever grateful.

Thanks a ton!

![example.PNG](/t5/image/serverpage/image-id/233656iB5149B0D25349392/image-size/large?v=v2&px=999 "example.PNG")


Answers:
author: Tessa Tuteleers
body: Hi [@Nina Schuessler](/t5/user/viewprofilepage/user-id/4979633) ,

you don't actually need the branch, you can just add the Create subtask below the condition.

However, this should work. What does the audit log of the rule tell you?

Probably some condition to create the subtask will not be fulfilled.

* Do you have the subtask issuetype in your project?
* Do you have field configs / validators that require fields to be filled in?
* Does the automation user still have the necessary permissions?

Provide more info about the audit log and the config of the subtask creation if you still cannot find the reason please.

Hope this helps,

- Tessa

comments: author: Nina Schuessler
body: Hi [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/24152)

thanks for getting back to me!

I have figured it out. Just need to keep it simple ;)


Tags: cloud
can you link bugs to epics in jira portfolio
Asked by harry_mann:

Hello, we are transitioning to Jira Portfolio. I have not found a way to link and show bugs to epics. any help will be good.


Answers:
author: Jim Schwilk
body: Yes. In my instance of server edition, i can edit the epic link field to an epic from a bug. The field is not shown if there is not an epic set but when you edit the "bug" the field is there. Then when it is linked, the field will appear.

![2020-03-31_165928.png](https://community.atlassian.com/t5/image/serverpage/image-id/88645iBA1A65DF240DAFC0/image-size/large?v=v2&px=999 "2020-03-31_165928.png")

comments: author: harry_mann
body: Thanks Jim


author: Roi Fine
body: Hey Harry,

You can also try:

1. In the Jira issue screen UI use keyboard shortcuts - press "." \> type epic link

2. In the Portfolio UI - You can Drag and drop bugs to epics in the scope list or use the parent field in the fields section

I hope the above makes sense, and you'll find your prefered way to link child issues to their parents.

Cheers,

Roi


Tags: advanced-roadmaps

cloud
Date Start and Date End not labelled correctly
Asked by Lionel Roubeyrie:

Hi,

After having installed and configured Portfolio for Jira, all modified Jira issues throught it now display in the issue screen

"rm.jpo.plan.common.baselineStart" not "Target Start"

"rm.jpo.plan.common.baselineEnd" not "Target End".

How can we fix this problem?

![Capture-20200401091312-889x394.png](https://community.atlassian.com/t5/image/serverpage/image-id/88677i8F6D396B824A88C2/image-size/large?v=v2&px=999 "Capture-20200401091312-889x394.png")

Thanks


Answers:
author: Lionel Roubeyrie
body: Hi,

No we don't use InProduct Translation for Jira.

We have restarted Jira, disabled/enabled Portfolio for Jira, but the problem is still here


author: Ansar Rezaei
body: Hi

Did you use InProduct Translation for JIRA?

I faced this error before and solved it by restarting Jira and disabling/reenabling the plugin.


Tags: advanced-roadmaps
Enable Roadmap in JIRA Work Management
Asked by Dominik Kulbe:

Hello,

i want to enable the roadmap function in JIRA Work Management, but i cant find it: <https://support.atlassian.com/jira-software-cloud/docs/enable-and-disable-the-roadmap>

Is that function only available in JIRA Software?

Regards  
Dominik Kulbe


Answers:
author: Jack Brickey
body: Hi [@Dominik Kulbe](/t5/user/viewprofilepage/user-id/4661814) ,

The "Timeline" represents the roadmap functionality for JWM. Here is an article that discusses a bit about timeline/roadmap. - [Announcing-the-waitlist-for-Jira-Work-Management](https://community.atlassian.com/t5/Jira-Work-Management-Articles/Announcing-the-waitlist-for-Jira-Work-Management/ba-p/1627313) . Note, I expect that this will continue to improve as JWM Is an enhancement priority from what I have seen.

comments: author: Jack Brickey
body: BTW...here is a screenshot that illustrates an example of Timeline and where to find it.

![2023-01-10_09-33-11.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/233693iC1129F11C635A067/image-size/large?v=v2&px=999 "2023-01-10_09-33-11.jpg")


author: Dave Mathijs
body: Hi [@Dominik Kulbe](/t5/user/viewprofilepage/user-id/4661814) Yes, this function is only available in Jira Software, not in Jira Work Management.

JWM only features the following views:

* Board
* List
* Calendar
* Timeline
* Forms
* Issues

The timeline view does not feature the same hierarchy as the Roadmap in JSW.


author: Aaron Brady
body: Hi Dominik,

You may look into Jira Premium. Plans replaced a prior feature known as Advanced Roadmaps. The plans allow for issues from multiple projects, including business and software, to be illustrated side by side or individually.

Tempo is another option to consider. I believe they offer a portfolio tool that allows for road mapping projects as well.

Best of luck!

-Aaron


author: Dominik Kulbe
body: Hello Guys,

thanks for the information, we wanted an overview of several projects. Unfortunately the timeline can't do that. Then we have to either use a tool from the market place, or wait for the future.

Many greetings  
Dominik

comments: author: Dave Mathijs
body: Thanks to accept the answer/s that you're satisfied with.


Tags: cloud

jira-work-management-cloud
How to show ticket issue type in Portfolio Plan
Asked by Iro Karavasili:

Hello all,  

I am new in using Jira Portfolio and I am trying to create a new plan in with this filter:

project = "Project Name" AND (status = "To Do" OR status = "In Progress" OR status = Blocked) AND labels = label_name

When I hit this filter in search tab I get all the issues I need.  
In Portfolio I see only Epic, Stories \& Subtasks issue types.  
This is our Portfolio configuration:![portfolio.png](/t5/image/serverpage/image-id/88532iD2EA5ED189683ED5/image-size/large?v=v2&px=999 "portfolio.png")  
Is there any way to see other issue types in a plan?  

Thank you!


Answers:
author: Roi Fine
body: Hi Argyro,

To help you I would need to know which issues are you missing - What type/hierarchy?

Portfolio categorizes issues by the standard names but other types are still mapped and can be created within the Plan UI. I.e: Bugs would appear under the Story category.

Roi


author: Ravi Sagar _Sparxsys_
body: Hi [@Iro Karavasili](/t5/user/viewprofilepage/user-id/1605208)

You should be able to select other issue types when create a new hierarchy. Just map them to the relevant level.

Ravi


Tags: advanced-roadmaps
Can you change the Release field that Portfolio looks at?
Asked by Justin Bunde:

Currently the Release field in Portfolio looks at the "Fix Version" in the actual JIRA tickets. Can you change this to look at a different field or a custom field? We are starting to use Program Increments and would like to create a custom field moving forward.


Answers:
author: Roi Fine
body: Hi Justin,

I'm sorry but you can't map fix version to a custom field. I'm curious to learn why you prefer a custom field over the fix version field.

Cheers,

Roi

comments: author: Justin Bunde
body: We currently use the "Fix Version" field to in our task/bug tickets to identify which software build the fix was built into. So essentially it is used as a historical tracker field after the task/bug is completed. The Release field in Portfolio is/should be used to determine which release you are planning to submit the fix into. In our case we are using Program Increments to plan our future releases. If we could map to a custom field, we would use a new field in the task tickets called Program Increment that would map directly back to Portfolio. This would then be our planning field and Fix Version would be our historical reference.


author: Roi Fine
body: Interesting stuff, thank you. I'm still not sure why you would need two fields and not one. Is it for the sake of program increments reporting?


Tags: advanced-roadmaps

cloud
Can I create an issue hierarchy level above epic
Asked by Gaurav Chahar:

I want to create a new level above epics?

e.g. Function/Initiative something like that and I don't see a option.


Answers:
author: Nic Brough -Adaptavist-
body: Jira Software only implements Epic -\> Task -\> Sub-task.

You can get more layers with Portfolio for Jira, Jira Align or Structure for Jira. There's some other stuff you might look at, but those are the only three fully intended to create more layers over Epic

comments: author: Gaurav Chahar
body: Thanks Nic.

I'll probably have to restructure the issue type with different names to use existing hierarchy offered by JIRA


author: Nic Brough -Adaptavist-
body: If you do that, please do not rename "Epic". This breaks some stuff in Jira in subtle ways that you won't spot until it's got quite bad.

This is likely to change soon, but at the moment, it causes too many problems.


author: Gaurav Chahar
body: Thanks Nic. I'll remembr that.


author: Gaurav Chahar
body: Is it only with Epic, or changing User stories will all have an impact?


author: Nic Brough -Adaptavist-
body: Just "Epic" - do not rename those. Stories and the rest, fine.


author: Rob Horan
body: You will need a tool, such as Portfolio for Jira, to create a higher level. Portfolio will give you the ability to create Initiatives, which can roll up Epics. Themes can also be used to roll up Initiatives.

I believe Big PIcture will provide you with Programs, that are similar to Initiatives.

comments: author: Gaurav Chahar
body: Thanks Robert.

I just needed a level between Epic or User story...or if possible a level above Epic.

But getting an additional tool for a small request feels like a lengthy process and not sure if it's worth it to pay for another tool.


author: Rob Horan
body: Are you using Jira Cloud Premium by chance?


author: Gaurav Chahar
body: not at this stage. Does it allow to create Hierarchy?


author: Gaurav Chahar
body: In Kanban, I can see there is a Hierarchy Epic\> User Story\> Task

But whereas in Scrum, it allows me to only User Story inside Epic, but I can't link Task to user stories


Tags: advanced-roadmaps

cloud
How can I resolve the Unable to commit error in portfolio?
Asked by Alexandra Crisan:

Hello,

I am a beginner in Jira portfolio.

We did some timeline changes on some issues, but now, we cannot commit the changes. The error message I get is 'Resolve issue permissions required to set fix version'.

What should I do next?

Thank you,

Alexandra

![Picture1.png](/t5/image/serverpage/image-id/88005i257E10DC0D7BBADF/image-size/large?v=v2&px=999 "Picture1.png")


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Alexandra Crisan](/t5/user/viewprofilepage/user-id/3830375)

Go to that project's settings (BPS I guess) and modify the project permission scheme and add yourself or the person managing this on your Portfolio plan to the Resolve Issues Permission.

I hope it helps.

Ravi

comments: author: Alexandra Crisan
body: Thanks [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596) , I will try. I need to ask an administrator to do that.


Tags: advanced-roadmaps

cloud