Unable to edit or publish changes on large page with many attachments
Asked by Jesse Farber:

I am attempting to edit a memory-intensive Confluence page containing a product's help documents. The page contains many animated gifs and very large images.

It is almost impossible to edit the page. Typical wait times for operations like simply inserting the cursor can take 10 minutes, and can fail repeatedly before finally succeeding---for a moment.

Once I'm finally able to start editing, it is common that the Publish and other buttons become unresponsive. Checking under the hood, I find repeated page script errors. There are all sorts of connection errors, uncaught promises, etc.

I have lost entire days' worth of work multiple times because of these problems, and am finding the page is literally uneditable at this point. I am a habitual saver, but even when I'm hitting save literally after every edit, it often turns out that nothing was saved to the unpublished version. And quite often, the Publish button becomes unresponsive, leaving me with no way to save the changes. This means I am losing tons of work.

I have tried all sorts of strategies, like editing in a local editor and pasting the edits in to the document. The problem is that often just making one simple edit and publishing it is not possible, since the page seems to have disconnected and page scripts become unresponsive.

I typically work in Firefox, but I get the same problem in Safari and Chrome. Currently using Firefox 100.

I tried multiple Firefox add-ons that purport to block images from downloading, hoping that this would reduce memory usage while I worked. This did not affect Confluence pages, though it did work as described on other websites. On Confluence, all images still loaded.

The connection I'm using is not particularly slow, and works fine for all other purposes, even for large file uploads and so on.

I am not having any other sort of memory issues or failures in my working environment.

Advice to simply make smaller documents with smaller attachments will not help here. This is an existing document that needs updating---and it's almost impossible to even make edits, let alone to save them.

I can only describe myself as appalled by how poorly the editor is performing here. I've never seen anything like this in a browser editor. And somehow or other, I need to be able to complete the updating of this text, so any help here would be appreciated.


Answers:
author: Jack Brickey
body: Hi Jesse, I feel your sense your frustration here and understand. I don't have this issue but I don't have any pages like you propose here. I assume that others experience the exact same sluggish behavior? Assuming so, I think the best course of action would reach out to Atlassian support and have them login and inspect the situation and offer options. I wish I could be more help here it simply does seem that the page has gotten too large and memory intensive.

comments: author: Jesse Farber
body: Thanks. I was not able to find Atlassian support contact info, initially. Found it now.


author: Jesse Farber
body: A little annoying that only the site admin can request support. I would rather be able to solve this myself. ?


Tags: cloud

confluence-cloud