Can't connect Fisheye to JIRA (on-demand)
Asked by Alexander Farennikov:

In Crucible under <http://xx.xx.xx.xx:8060/admin/crowdAuthEdit-default.do>(JIRA / Crowd auth. Settings) it asks me for Application name and Application password. I find nowhere in JIRA where I set these.

At the same time in JIRA under Fisheye/Crucible configuration in the bottom I see this message:
> Server fisheye requires authentication. Login \& Approve to refresh fisheye instances. Alternatively, hide this message.

I (JIRA administrator) click "Login and Approve" and see this error message:
> **Authentication failed!**
>
> An error occurred while trying to obtain an access token. For application link "fisheye (1912153b-f3a9-3730-a7fc-cdd4042bf734) [http://fisheye.\*\*\*\*\*\*.com](http://fisheye.******.com)com.atlassian.applinks.application.fecru.FishEyeCrucibleApplicationTypeImpl@1c1a234"
>
> **OAuth Problem Details**
>
> Failed to get token from service provider. Response status code is '503'

And I am spending too much time on trying to figure this all out. Atlassian, can you please help.


Answers:
author: lpater
body: Hi Alexander,

unfortunately as per the [JIRA User Management limitations doc](https://confluence.atlassian.com/display/JIRA/User+Management+Limitations+and+Recommendations#UserManagementLimitationsandRecommendations-JIRAOnDemandnotsupported) you cannot use JIRA OnDemand to manage FishEye standalone users

comments: author: Alexander Farennikov
body: So how do I now create users in Fisheye?


author: Piotr Swiecicki
body: Hi Alexander,

I am guessing you've seen [](https://confluence.atlassian.com/display/FISHEYE/JIRA+and+Crowd+Authentication)<https://confluence.atlassian.com/display/FISHEYE/JIRA+and+Crowd+Authentication>page already?

In order to connect FishEye/Crucible with Jira to FishEye/Crucible users authenticated via Jira application you basically need to:

1. set up Jira to allow incoming application, see [](https://confluence.atlassian.com/display/JIRA/Allowing+Other+Applications+to+Connect+to+JIRA+for+User+Management)<https://confluence.atlassian.com/display/JIRA/Allowing+Other+Applications+to+Connect+to+JIRA+for+User+Management>
2. go back to FishEye/Crucible instance (the page you mentioned already, Admin / Security Settings / Authentication / JIRA / Crowd Authentication Settings) and enter following details:

* Authenticate against: a Jira instance
* Application name/password: use the details configured in step 1 above
* JIRA Url: ensure this is URL that is routable from FishEye/Crucible box

Hope that helps,

comments: author: Alexander Farennikov
body: No I haven't, Piotr. Your docs are not that easy to find. Where would I look, even? Seriously, how would I even find this page? But that's besides the point.

Moreover, all your docs are for 4.3 and 4.4 versions, my JIRA shows

### JIRA v6.3-OD-07-013 {#toc-hId-1477802915}

And I can almost never find any links mentioned in your docs. Now the link you gave me in (1) -- I do not have "JIRA users server" under "User management". And this is exactly what I am talking about. What am I supposed to do now?

![](../../upfiles/jira_user_management.png)


author: Piotr Swiecicki
body: Can you double check the links please?

This page: [](https://confluence.atlassian.com/display/FISHEYE/JIRA+and+Crowd+Authentication)<https://confluence.atlassian.com/display/FISHEYE/JIRA+and+Crowd+Authentication> relates to FishEye latest (3.4) version and this: [](https://confluence.atlassian.com/display/JIRA/Allowing+Other+Applications+to+Connect+to+JIRA+for+User+Management)<https://confluence.atlassian.com/display/JIRA/Allowing+Other+Applications+to+Connect+to+JIRA+for+User+Management> to JIRA 6.3 EAP developer (EAP) release.


author: Alexander Farennikov
body: Please, Piotr. I attached a screen shot. I did Crtl+F on the page for "server" with 0 matches. Do you guys know your own product? I mean, seriously, I already spent too much time on this. There is **NO JIRA user server**!


author: Alexander Farennikov
body: I am sorry Piotr but this is fairly frustrating. You change settings like every 2 months, you never know where to find anything after your updates. And I already told you what I think about your knowledge base. It's useless. How much easier if you put litte "?" icons next to things that need to be set up, and give links to specific pages.


Tags: fisheye-crucible-administration