youngmon/atlassian-qna huggingface dataset:
Effort tracker
Asked by malathi vijay:

Any dashboard plugin available to summarize the effort spent month wise by each assignee for a particular project.


Answers:
author: Amay Purohit_RVS
body: Hi [@malathi vijay](/t5/user/viewprofilepage/user-id/5526061)

Welcome to the community !!

You can use Jira Rest API's to pull this data and build on your custom solution. Or if you would be interested in a mktplace app , take a look at

[Worklogs Time Tracking \& Timesheets](https://marketplace.atlassian.com/apps/1230243/worklogs-time-tracking-timesheets?hosting=cloud&tab=overview)

You can easily view time entries for multiple issues day wise grouped by assignees in a single view. The app allows to filter/Categorize/Group By your worklogs data and a timesheet view too to track individual time spent. And what's more it can be added as a dashboard gadget.

Disclaimer : I work for the vendor who built this app

![Worklogs-Author-New.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/331104i2318EE2FDAB69646/image-size/large?v=v2&px=999 "Worklogs-Author-New.PNG")


author: Adaeze_Jude_HEROCODERS
body: Hi [@malathi vijay](/t5/user/viewprofilepage/user-id/5526061)

You can use the [Clockwork](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-time-tracking-timesheets-pro?hosting=cloud&tab=overview) Plugin to get this report on the Timesheet or the Dashboard.

Clockwork Timesheet provides you with the functionality of viewing/filtering Worklog by many components.

as below:

![chrome_IGiC8Qgb0f.png](https://community.atlassian.com/t5/image/serverpage/image-id/331146i4419D35DEB4CFA80/image-size/large?v=v2&px=999 "chrome_IGiC8Qgb0f.png")

A user can also view a summary of the Time tacked per month on the Dashboard as a Pie Chart gadget, as shown:

![chrome_BJBZvi7ZjH.png](https://community.atlassian.com/t5/image/serverpage/image-id/331147iBAD5239A1C96254F/image-size/large?v=v2&px=999 "chrome_BJBZvi7ZjH.png")

I will be happy to show you more about the App, please reach out [here](https://herocoders.atlassian.net/servicedesk/customer/portals).


author: Fazila Ashraf
body: Hi [@malathi vijay](/t5/user/viewprofilepage/user-id/5526061)

Welcome to community!

A lot of plugins for this highly demanded use case as it is not inbuilt in Jira

You can browse them in [https://marketplace.atlassian.com/search?category=Time%20tracking\&product=jira](https://marketplace.atlassian.com/search?category=Time%20tracking&product=jira)


Tags: jira-unknown-hosting-type

unknown-hosting-type
Project Timeline view
Asked by Vincent Leconte:

Is there a way to enable the parent issue (whether this is a task or an epic) to pick up the start date and due date from its own children issues ?

I read the page bellow, but in my case when I set the due date and the start date for a task in a epic, it's own timeline remains empty.

<https://support.atlassian.com/jira-software-cloud/docs/add-issues-to-epics-on-the-roadmap/>

![Capture d??cran 2024-06-21 120538.png](https://community.atlassian.com/t5/image/serverpage/image-id/331074i83A7488641D473EA/image-size/large?v=v2&px=999 "Capture d??cran 2024-06-21 120538.png")


Answers:
author: Jovin
body: Hey [@Vincent Leconte](/t5/user/viewprofilepage/user-id/5525989)

This is a great question and you'll need to dive into Automation for this one to work. You can find automations by going to Project Settings \> Automation.

Here is a basic automation rule that could do this for you:

1. **Trigger: Field value changed**
   1. Fields to monitor for changes: Start date, Target end (or whatever your dates are on the timeline)
   2. Change type: Any changes to the field value
   3. For: All issue operations
2. **Condition: Issue fields**
   1. Field: Issue type
   2. Condition: is one of
   3. Value: Story, Task, Subtask (anything not a "top level")
3. **For each: Branch rule / related issues**
   1. Type of related issues: Parent
4. **Add to branch: Condition: {{smart values}} condition**
   1. First value: {{issue.Start Date}}
   2. Condition: greater than
   3. Second value: {{triggerIssue.Start Date}}
5. **Add to branch: Then: Edit issue**
   1. Fields: Start date
   2. Click the **...** next to the field and choose Copy
   3. Click on "Copy Start date from Current issue"
   4. Change it to "Trigger issue"

Repeat steps 3-5 but for "End date" and the condition should be "less than". This will make sure that the Parent ticket always has the earliest start date from all children, and the latest end date from all children.

comments: author: Vincent Leconte
body: Thanks so much for your help, everything works perfectly.

Now I want to go deeper, and modify a task AND an epic when I set up the date for a sub-task, could you help me with that ?

Thanks


Tags: cloud

jira-cloud
how to deactivate my current id and reactive with my company domain id
Asked by Amberish Singh:

I used Jira with my office email id get get understanding how to work.

now my company taken paid version of Jira, but I did not get invitation might be cause of I am existing user.

How to I deactivate my old account and use the new one.


Answers:
author: Annie _DevSamurai
body: Hi [@Amberish Singh](/t5/user/viewprofilepage/user-id/5525963)

I understand your situation and here are my suggested options for your consideration:

**Option 1. Change the email of your old account:**

* Click on your profile icon at the bottom-left corner and go to Profile
* Select Account settings or Profile settings
* Change the email address associated with your account to a personal or another email address you have access to
* Confirm the change through the verification email sent to your new email address.

\>\> Then you notify your Jira admin and request them to resend the invitation to your office email.

**Option 2. Deactivate your Old Account:**

* You can find more details in this [Atlassian guide here](https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/)
* Or you can contact [Atlassian Support](https://support.atlassian.com/contact/#/), submit your request, and then wait for confirmation.

I hope this may help!

Annie


Tags: jira-unknown-hosting-type

unknown-hosting-type
Is it possible to order new tickets in a Jira board to "most recent" by default?
Asked by Rui Passos:

Tickets are organized on the Jira board by the oldest, is it possible to have the most recent on top always by default? Something liker ordering from A to Z or Z to A. Thanks


Answers:
author: Bill Sheboy
body: Hi [@Rui Passos](/t5/user/viewprofilepage/user-id/5526009) -- Welcome to the Atlassian Community!

That is possible *for a company-managed project's* board, where the project admin / filter owner can change the ORDER BY for the board's filter to what is needed:

<https://support.atlassian.com/jira-software-cloud/docs/jql-keywords/#ORDER-BY>

However if that is done, you can no longer drag-and-drop issues on the board or backlog to change their ordering. The filter must be ORDER BY Rank ASC for drag-and-drop to work.

If you are using a *team-managed project*, the board filter cannot be changed, and so the ordering cannot be changed.

Kind regards,  
Bill


author: Jovin
body: Hey [@Rui Passos](/t5/user/viewprofilepage/user-id/5526009)

You can order your tickets by absolutely any criteria you wish! What you'll want to do is:

1. Go to the **...** in the top right of your board view, then choose "Configure board"
2. On the General tab you can then find your filter about half-way down the page and click the link "Edit filter query"
3. By default it's probably something like  
   *project = CSM ORDER BY Rank ASC*
4. You can then change that to instead be (for your specific criteria)  
   *project = CSM ORDER BY key DESC*

This change will order it by the key (CSM-1, CSM-2, CSM-#) but descending order, so the biggest/most recent is first (CSM-3, CSM-2, CSM-1).


author: Nicolas Grossi
body: [@Rui Passos](/t5/user/viewprofilepage/user-id/5526009) Welcome! Are you referring to a dasboard ? Ig so, what gadget are you using ?

Commonly gadget are based on filters and you might try to sort the filter that the gadget is using ?

HTH

Nicolas


Tags: cloud

jira-cloud
Import using CSV and date filters defaulting to a JAN entry for all dates
Asked by Andy Nabbs:

Hello, I have created a templated .csv where I have custom formatted the dates for import to dd/mmm/yyyy and have created an import .txt file where i have set the template in JIRA to dd/mmm/yy for import. The project imports correctly, with the correct day and year but the month is always JAN?

Not sure whats going on, hopefully the new tool (30th June) may fix issues.


Answers:
author: Mohamed Benziane
body: Hi,

I think you should MM in capital

[SimpleDateFormat (Java Platform SE 8 ) (oracle.com)](https://docs.oracle.com/javase%2F8%2Fdocs%2Fapi%2F%2F/java/text/SimpleDateFormat.html)

comments: author: Andy Nabbs
body: Mohammed tried UPPER CASE for the import filter, picks date and year but defaults the rest to JAN. Any idea when new tool (even under BETA) will be available?


Tags: cloud

jira-cloud
Workflow rule: Assign ticket to the previous owner after a status change.
Asked by Pascal Amelii:

Hi everyone,

as per the title, i'm having some troubles to create a rule to assign a ticket to his previous owner. Workflow looks like this:

TO DO --\> IN PROGRESS --\> VALIDATION --\>\[Ticket is assigned to me using a rule\]

now, depending on the validation outcome, the ticket might be moved to "DONE' or back to "IN PROGRESS' if validation fails. In this specific case i need a rule to reassign the ticket to the previous owner. Searching in some posts here on the community i've seen that in the past there was a specific selection for the rule (Transition--\>Assign ticket--\>Previous owner), but looks like that this action is not available anymore, or at least is not available on my board:

![screen.jpg](/t5/image/serverpage/image-id/331061i2F103D69ECCD7A79/image-size/large?v=v2&px=999 "screen.jpg")

What am I missing?


Answers:
author: Nicolas Grossi
body: [@Pascal Amelii](/t5/user/viewprofilepage/user-id/3623528) Welcome! You might check this thread: <https://community.atlassian.com/t5/Jira-questions/Jira-Automation-Assign-an-Issue-to-Previous-Assignee-on/qaq-p/2083793>

Nicolas

comments: author: Pascal Amelii
body: Hello Nicolas, thanks for your reply.

As mentioned, I already stumbled on this post, and unfortunately the option "Previous owner" is not selectable in my board. Also, there's a comment that post dated March 2024 from user [@Tijs Tijert](/t5/user/viewprofilepage/user-id/3589634) which reports the exact same issue i have!

I appreciate your answer, but it doesn't help much, sadly :)

EDIT: Spelling


Tags: cloud

jira-cloud
can I make field mandatory/ not mandatory for specific user
Asked by NEGAR JALALIAN:

I'm trying to register tickets in to Jira by sending email

I use the app : Email this issue

since I have couple of mandatory fields , my mail handler fails to create ticket .

any idea how can I bypass these fields based on reporter ?


Answers:
author: Nicolas Grossi
body: [@NEGAR JALALIAN](/t5/user/viewprofilepage/user-id/752794) I think that feature is not currently available, you might contact support.atlassian.com as you have standard license.


Tags: cloud

email-this-issue

jira-cloud
How to get eazybi reports for specific time period mentioned by user eg: i need reports from 23-25
Asked by Thrisha:

I have created an eazybi report for created and closed tickets with time dimension in row. For example, with having this report if the user wants to view created and closed tickets for a specific date and time in the same report how to create it


Answers:
author: Oskars Laganovskis
body: Hi [@Thrisha](/t5/user/viewprofilepage/user-id/5525972) ,

If you already have the Time dimension on report rows, you might add it to the page filter with a few clicks.  
Expand the Time dimension box in report editing mode and click on \[Pages\] button.  

![Screenshot 2024-06-21 at 12.37.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/331066i84E02AD8CD51AB0E/image-size/large?v=v2&px=999 "Screenshot 2024-06-21 at 12.37.01.png")

That will add the Filter drop-down to the report screen and allow users to filter out desired dates.

Please read more about adding page filters here - <https://docs.eazybi.com/eazybi/analyze-and-visualize/create-reports#Createreports-Pagedimensions>

Regards,

Oskars / eazyBI Support

comments: author: Thrisha
body: In pages also I have added time measure, but I want reports for user defined date and time which can be modified then and there


author: Oskars Laganovskis
body: Hi [@Thrisha](/t5/user/viewprofilepage/user-id/5525972) ,

I suggest writing to eazyBI support directly over e-mail and describing your total reporting requirements like what measures and over what period ou would like to report.

What categories (dimensions) are you planning to use to slice the data and what of that should be available for the user to adjust and what should be hard-coded.

Knowing all those details would allow suggesting you a reasonable solution.

Rebards,

Oskars / eazyBI Support / support@eazybi.com


author: Thrisha
body: thanks


author: Nathan Phillips
body: Thank you for your help [@Oskars Laganovskis](/t5/user/viewprofilepage/user-id/4689983)!

[@Thrisha](/t5/user/viewprofilepage/user-id/5525972) Hello, I just wanted to share for you and other users that Atlassian Marketplace Apps typically have a direct link to their support within their Marketplace page as seen for **[eazyBI](https://marketplace.atlassian.com/vendors/866502/eazybi)** :  
![SCR-20240709-kzku.png](https://community.atlassian.com/t5/image/serverpage/image-id/334390i2376AB7694A6CBCA/image-size/large?v=v2&px=999 "SCR-20240709-kzku.png")


Tags: cloud

jira-cloud
Not possible to add a responsable / Impossible d'ajouter un responsable ? un ticket
Asked by Emilie COUTANCES:

RAS


Answers:
author: John Funk
body: Hi Emilie - Welcome to the Atlassian Community!

Check the Permission Scheme for the project to see who has the Assignable User permission.

comments: author: Trudy Claspill
body: Also makes sure that the person trying to set the Assignee field has the Assign Issues permission.


Tags: assign

cloud

jira-cloud

user-group
A user cannot see the Linked Issues field in a JIRA Project
Asked by Shefali Tayade:

![image-20240612-091808.png](/t5/image/serverpage/image-id/331032i256CF226C51C297E/image-size/large?v=v2&px=999 "image-20240612-091808.png")

A user is not able to see the Linked issue files in one specific JIRA project. As checked he is already having the user and developer role on that project.


Answers:
author: Juan Carlos Pin
body: Hi [@Shefali Tayade](/t5/user/viewprofilepage/user-id/5498724)

Maybe you can check whether the field has become hidden in Issue configuration.

Let me know.

comments: author: Shefali Tayade
body: Hi Juan, The field is visible to other users in the same project this issue is only for one user and as checked he has user and developer role on project.


Tags: cloud

jira-cloud
What is the fundamental difference between Product Roadmap and Plan View in Jira
Asked by Joel Rostand Noumi Noumi:

Can a plan view in Jira replace the product roadmap?

Thanks


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Joel Rostand Noumi Noumi](/t5/user/viewprofilepage/user-id/5525933) ?

The answer may depend on the version of Jira Cloud you are using (Free, Standard, Premium, or Enterprise).

I like to think of the Plan view as a feature of the Roadmap feature. But in some versions of Jira, you may only have the Plan view (and not the Roadmap feature).

The answer is also complicated because it's a moving target. These features are evolving as Atlassian tries to find the best way to meet customer needs across the various platforms.

Hope this helps,

-dave


Tags: cloud

jira-cloud
Change "KAN-#" tag in project board?
Asked by Natalie:

Hi there! Complete newbie here. Is it possible to **change** the "**KAN** -#" **tag** that appears at the bottom of new tasks in the Kanboard? I've already changed the project name and refreshed, and it continues to appear as KAN-1, KAN-2, etc.

![Kanboard.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/331024i50BB796F30829351/image-size/large?v=v2&px=999 "Kanboard.PNG")

Thanks in advance.


Answers:
author: Jovin
body: Hey [@Natalie](/t5/user/viewprofilepage/user-id/5525924)

Good question - changing the project key is what will update this from KAN-# to something else. You can find this just under the Project Name. Don't forget to click save at the bottom and give it a moment to re-index all your tickets :)

![Key.png](https://community.atlassian.com/t5/image/serverpage/image-id/331025i6061B158FEFF27FC/image-size/large?v=v2&px=999 "Key.png")

comments: author: Natalie
body: Right on! That worked! Thanks a lot, Jovin.

For future reference:

Projects \> More actions... \> Project Settings \> Key \> Save


Tags: cloud
Export more than 1000 issues
Asked by Rahul:

How to export more than 1000 issues through Excel


Answers:
author: Aron Gombas _Midori_
body: You can also use the [Better Excel Exporter](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview) app to go way-way above 1000!

*(Discl. it is a paid and supported app developed by our team. Free for 10 users!)*


author: Juan Carlos Pin
body: Hi [@Rahul](/t5/user/viewprofilepage/user-id/4478462)

Indeed if you make the search and click on Export issues, you can put them in bulk in a CSV.


author: Ollie Guan
body: Hi [@Rahul](/t5/user/viewprofilepage/user-id/4478462) ,

Export Over 1000 Results to Excel from JIRA Cloud

<https://confluence.atlassian.com/jirakb/export-over-1000-results-to-excel-from-jira-cloud-779160833.html>


Tags: cloud

jira-cloud
How do I add, remove or reformat the columns in a table
Asked by Masten Framing:

Help!

We use Trello for manufacturing custom picture frames. We created a Board with elaborate cards that work pretty well. It even serves as a basic CRM. We love tables, but no one in my team can figure out how to modify the one table that's available

Is the any way to delete, add, or change the width of the columns in a Trello table?

Is there any way to print a Trello table other than a screen print?

Would an add-on program like Zapier solve my problem?

Thanks!


Answers:
author: Dreamsuite Mike
body: **Hi [@Masten Framing](/t5/user/viewprofilepage/user-id/5179515)**

The Trello table view is fairly basic and rigid, by design I think. It is designed for simplicity...

I recommend you look into using the [Table View](https://trello.com/power-ups/61f4c0464f8522341a806b89/table-view) power-up to give you greater flexibility, including filters, custom field support, selecting which columns to view, changing column widths and exporting to CSV

*Note: This power up requires a subscription to the TinyPowerUp Club. I am not* *affiliated with the power-up.*

comments: author: Masten Framing
body: Not the answer I had hoped, but very happy to have a solution Thank you


author: Masten Framing
body: I just got the power-up. Thank you! Very reasonably priced. Seems do a fairly good job of what I needed. Also has some surprises I like!

Do you know if you can print the table without exporting it to Excel?


author: Dreamsuite Mike
body: You can print but it will only print what is in view, it won't scale to fit the table on the page. If you don't have too many fields, you could do it...


author: Dreamsuite Mike
body: By the way, if you go with the subscription, the other little gems in the Tiny Powerups Club that I find useful are:

* Advanced Card Covers
* Saved Filters


author: Masten Framing
body: Thanks!
Cancellation button not appearing
Asked by Megan Bannon:

Hi,

I am trying to cancel my Trello Premium subscription. I have followed all the tutorials that tell me to go to Settings then click "Cancel" There is no cancel button for me.

Can someone please advise?

Thanks


Answers:
author: Dreamsuite Mike
body: Are you using Trello in a web browser or desktop app (MacOs or Windows)?

If you are using the app, you won't see the billing section...

Log into Trello on web browser and you should see the options like so:

![Screenshot 2023-08-03 105314.png](https://community.atlassian.com/t5/image/serverpage/image-id/272941iEB70CA88F1AD6924/image-size/large?v=v2&px=999 "Screenshot 2023-08-03 105314.png")![Cancel.png](https://community.atlassian.com/t5/image/serverpage/image-id/272942i424E2022A29284F3/image-dimensions/526x410?v=v2 "Cancel.png")
How many cards can a list hold?
Asked by Sarah:

I have a list that has 200+ cards (useable because of labels) - are there limits to how many cards a list can hold?


Answers:
author: Dreamsuite Mike
body: The list limits are set to the same as the board limits which are as follows:

5000 cards - Hard limit

4000 cards - Soft limit (warning)

2000+ cards - will run painfully slow

Up to 2000, should be fine.

This is a rough guide, those limits are active cards (not archived)

Performance is also affected by how much data is in a card, be it attachments, text, lots of custom fields or labels etc...

comments: author: Sarah
body: This is super helpful!!!


author: Terri
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180)I've found this very helpful, too. Thanks!

Can you please clarify for me how archived cards impact the board limit.

If, for example, we had hundreds of cards that are in archived status in a board, do these count towards the overall board limit of cards?

Thanks.


author: Dreamsuite Mike
body: Archived cards don't affect performance and the archived card limit is so high (2000000) that it isn't something that should worry you.


author: Terri
body: Awesome, thank you for clarifying!
Any way to set a recurring date for a checklist item?
Asked by Daniel M_:

Our team is using Trello premium, and we are hoping to create recurring items with a card's checklist, such as reminder for daily pacing a campaign, weekly meetings, bi-weekly updates etc. It seems that recurring events can only be set at the card level using an automation. Any way to make this at the item level within a card?

Thanks.


Answers:
author: Nathan Smith
body: Hey [@Daniel M_](/t5/user/viewprofilepage/user-id/5283557)

Right now there wouldn't be a way to do this with checklist items on your cards, however, you can use Automation to convert checklist items to cards so you could try creating a rule to convert a checklist item to a card and setting a due date on that before linking it back to the original card so they're linked together.

I've also passed your interest in setting due dates on checklist items with automation onto our team for consideration - feel free to let us know if there's any other details you'd like us to send their way!

comments: author: Daniel M_
body: Thank you for your response.
How can I add a card link to an email that was sent due to a custom field selection?
Asked by Isaac Harris:

I have a custom field "Priority" with selection options (High, Med, Low). I set up an automation rule to send an email notification to the board if High is selected. The email that is produced by Trello does not contain a link to the card that has the High priority. it only contains a link to the Trello Board.

How can I add a card link to the email notification that gets sent out?


Answers:
author: Dreamsuite Mike
body: Use an automation similar to this:
> when custom field "Priority" is set to "High", send an email notification to "mike@daydreamers.info" with subject "?? Urgent Card - {triggercardname}" and message "The following card {triggercardname} has been marked urgernt\\n\\nView it here...\\n{triggercardlink}"

![Screenshot 2023-08-02 231556.png](https://community.atlassian.com/t5/image/serverpage/image-id/272847i3B2A5620CF8A0DFB/image-size/large?v=v2&px=999 "Screenshot 2023-08-02 231556.png")

comments: author: Isaac Harris
body: Thanks so much, this did the trick!


Tags: card

email

link

notification