youngmon/atlassian-qna huggingface dataset:
Hi I can't find "Manage product access" to control user's product .
Asked by IT YD:

Hi I can't find "Manage product access" to control user's product .

How can I do ?  

To manage product access:

Each user's managed account lists all the products they can access in the **Product access** table. From the dropdown in the product row, select **Manage product access** to open the user's page in the site's administration. From there, you can remove product access, update access for other products associated with the site, or take other actions related to the user.

![??.JPG](/t5/image/serverpage/image-id/122154i3ABBB1AF1BC32915/image-size/large?v=v2&px=999 "??.JPG")


Answers:
author: Theodora Boudale
body: Hi [@IT YD](/t5/user/viewprofilepage/user-id/4194470) ,

The option "Manage product access" is available only for JIRA and Confluence Cloud products, I'm afraid that it is not available for Bitbucket Cloud and Trello.

For Bitbucket Cloud, you can manage users' access from <https://bitbucket.org/> website.

1. First, log in to <https://bitbucket.org/>
2. Then, go to your avatar (bottom left corner) \>\> **All workspaces**
3. Select the workspace you want to manage users' access for
4. Select **Settings** from the left hand column
5. Then select **Users on plan** .  
   This page will show you all users with access to this workspace's repos, and whether it is via user group or direct access to a certain repo.  
   You have the ability to remove user access from this page.
6. If you want to add users, you can do it
   * either by going to **User Groups** (from the same **Workspace settings** page), select a user group and add the user's email to send them an invitation
   * or by going to a certain repository's **settings** \> **User and group access** \> add the user's email in the section **Users** , select the access type and then **Add**

We have a feature request to unify user management between JIRA/Confluence Cloud and Bitbucket Cloud:

* <https://jira.atlassian.com/browse/ID-6733>

Such a feature would allow an org admin to manage Bitbucket Cloud user access from <https://admin.atlassian.com/>. You can add your vote there by selecting the **Vote for this issue** link and also add yourself as a watcher (by selecting the **Start watching this issue** link) if you'd like to get notified via email on updates. Implementation of new features is done as per our policy here: <https://confluence.atlassian.com/cloud/new-features-744721668.html>

If you have any questions, please feel free to let me know.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
RPC failed; curl 56 OpenSSL SSL_read: Connection was reset, errno 10054
Asked by leobartolome:

Cannot open bitbucket page so I changed my ip address if the problem persist and it worked so I tried pushing my code to bitbucket but it keeps throwing error: RPC failed; curl 56 OpenSSL SSL_read: Connection was reset, errno 10054 and thanks.


Answers:
author: Daniel Eads
body: Hi [@leobartolome](/t5/user/viewprofilepage/user-id/4174965) , welcome to the Community!

Connection reset errors often happen when no shared cipher/SSL protocol is available. Bitbucket Cloud only supports TLS 1.2, and only with [non-weak cyphers as described here](https://bitbucket.org/blog/update-to-supported-cipher-suites-in-bitbucket-cloud).

If you happen to be on Ubuntu 14.04, [a user on the Community has provided instructions for the packages you'll need to install to get modern SSL cyphers](https://community.atlassian.com/t5/Bitbucket-questions/Re-Cannot-pull-from-bitbucket-using-https-on-ubuntu-14-04/qaq-p/1467007/comment-id/57490#M57490) . I mention this one specifically as it's a common setup still.

Otherwise - upgrading git is probably a good place to start. If you are able to share which operating system you're on, I might be able to provide additional pointers. An outdated package is very likely the culprit; knowing which OS you're on and how you're pushing code will help track down what to update.

Cheers,  
Daniel

comments: author: leobartolome
body: Thank you for the reply and I am currently using window 8.1 (64-bit) I am pushing my code using git version : 2.28.0.windows.1 and OpenSSL 1.1.1g 21 Apr 2020 and also bitbucket is not working on my browser (using chrome)


author: Daniel Eads
body: Thanks for that additional information!

I'd expect that git version to be ok - so here are some additional thoughts:

* You could switch from HTTPS to SSH for your git operations; this would bypass the SSL handshake (SSH uses its own encryption independent of the HTTPS configuration for Bitbucket Cloud). [Instructions for setup are here](https://support.atlassian.com/bitbucket-cloud/docs/set-up-an-ssh-key/).
* Since you mentioned Bitbucket isn't working in your browser, this actually makes me believe there's a trust issue with the certificate store on your system. Do you get an error message in Chrome that says the connection is not secure, and can you get additional details in Chrome? We use a DigiCert-signed certificate for Bitbucket:  
  ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/122240i3770929CF7C83D10/image-dimensions/603x298?v=v2 "image.png")
* It might also be possible there's a proxy server between you and Bitbucket (such as the edge of your company's network) - if it's trying to decrypt the HTTPS traffic, that also might cause certificate trust issues


author: leobartolome
body: Yes your right its working now its related to proxy server thank you sir that was a big help.


Tags: atl-gruland

bitbucket-cloud

cloud
Cannot see source code changes associated with a commit
Asked by tyler_modelski:

I cannot see the changes in the source code associated with a commit. In BitBucket, I select a branch and then select the link for the associated commit, as highlighted in the screenshot below.

![commit link.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/122127i1A00E6545FF3D013/image-dimensions/569x76?v=v2 "commit link.PNG")

No matter which commit I click on, in any branch, I get the following error:

![something went wrong.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/122128i6A2BD5D521A1AEFE/image-dimensions/532x190?v=v2 "something went wrong.PNG")

It seems to be an issue in only one repository. I previously had no issues viewing these commits in BitBucket. I'm not sure when or what triggered the issue, but it is a problem for both developers using the repositories.

Any help would be much appreciated.


Answers:
author: Theodora Boudale
body: Hi Tyler,

I checked the error code from your screenshot in our system, but I cannot identify the root cause of the issue from the error message alone.

I went ahead and opened a support ticket for you for this issue, as I believe that accessing the repo may be needed for troubleshooting this.

You can find the ticket here:

* <https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-153359>

if you are logged in <https://getsupport.atlassian.com> with the same email as your Community and Bitbucket account. One of the Bitbucket Cloud support engineers will assist you in this support ticket.

Based on IP info from our logs I set Customer Timezone in the ticket as GMT-5. If this is incorrect, please let me know (or feel free to leave a comment in the ticket with the correct one) so that we change it and you receive support during your work hours.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Delete Merged Branches
Asked by aaron_blakeley:

We create a branch each time we run updates on third party software. Then after testing we merge these branches into the live site. If I start deleting these branches after they are merged will I loose the merged changes?


Answers:
author: Theodora Boudale
body: Hi Aaron,

If you merge e.g. feature branch into master branch, and then you delete feature branch, you won't lose the merged changes from master.

Just make sure that you've merged a branch to your main branch prior to deleting it, and that there aren't any additional commits on this branch that haven't been merged yet.

Kind regards,  
Theodora

comments: author: aaron_blakeley
body: Thank you so much


Tags: bitbucket-cloud

cloud
Committing changes from UI
Asked by richardnielsen:

I want non-technical people to be able to commit simple changes from the UI.  
In particular they should be able to create new files and directories and edit their contents.

I can see from [this wikiversity page](https://en.wikiversity.org/wiki/Bitbucket/Get_Started#Create_a_File) that it used to be possible perhaps with a previous version of the UI. Can this be done with Cloud hosted repositories now?  

I don't want them to have to faff with doing stuff on their local and running sourcetree or git commands.


Answers:
author: Tyler T
body: Hi [@richardnielsen](/t5/user/viewprofilepage/user-id/4193780) , based on your experience.. it seems you are using Bitbucket Server - not Bitbucket Cloud. Creating new files via the UI is not currently available in the Server version. Here is a similar question: <https://community.atlassian.com/t5/Bitbucket-questions/Cannot-create-a-new-file-in-Bitbucket/qaq-p/904489>

comments: author: richardnielsen
body: Interesting! How can one tell whether one is using Bitbucket Server or Bitbucket Cloud?


author: Tyler T
body: The easiest way is to look at the URL. Bitbucket Cloud is hosted at bitbucket.org


author: seanaty
body: Yes it's possible. If you have write access, you'll see an "edit" button for each file. You can then make changes and click "commit" which will also give an option to open a pull request.

You can also add a new file by selecting "Add file" from the "..." menu in the file section.

comments: author: richardnielsen
body: Can you post a clip of your screen with this menu please? I have the following options in my "..." menu: "Compare", "Copy branch name", "Checkout in Sourcetree", "Create branch from here", and "Download"  
No "Add file" or anything to create a directory. I can edit the files and commit changes if I click on a file no problems.


author: Tyler T
body: Do you have write access to the repository?


author: richardnielsen
body: I didn't set up the repo and I don't have full permissions. However I can edit existing files and commit the changes by clicking on files in the browser. Doesn't this mean I have write access? I certainly can create branches and make/change files and directories using SourceTree or git on the command line.

Perhaps one's permissions for a repo should be viewable on one's profile so I could answer this more easily.


author: Tyler T
body: ![Screen Shot 2020-12-15 at 12.29.31 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/122250iEDD0FB48DBD62891/image-size/large?v=v2&px=999 "Screen Shot 2020-12-15 at 12.29.31 PM.png")Here is a screenshot of the dropdown menu.


author: richardnielsen
body: Ok thanks for the picture. However I can't make my screen look like that. I never have a "clone" button top right with "..." to the right. Therefore no menu.

"Clone" for me is an option in the ACTIONS portion of the menu on the left.


Tags: bitbucket-server

server
ERROR RAMAS NO RELACIONADAS
Asked by Andres Perez:

hola como estan espero puedan ayurdarme tengo un prooyecto el cual contiene dos ramas (master, develop) eh estado trabajando a e la rama develop el problema esta cuando intento fucionar mi rama develop con mi master me tira error:

**No se puede fusionar**

Ramas no relacionadas

y ya no se como solucinarlo.


Answers:
author: Theodora Boudale
body: Hi [@Andres Perez](/t5/user/viewprofilepage/user-id/4193492) and welcome to the community!

Based on a translation of your message, I understand that you get an error 'Unrelated branches'.

This occurs if you try to merge two branches that have no common commits.

If you still want to merge them, you'll need to use the flag *--allow-unrelated-histories* in the merge command:

```
git merge <branch-name> --allow-unrelated-histories
```

Kind regards,  
Theodora

comments: author: Andres Perez
body: Thank you very much I will be testing it


Tags: bitbucket-cloud

cloud
Having issues with app password working with a Python script
Asked by Steven Pennington:

Hello,

I am getting a 401 error when using an app password in my python script. The script works with my username:password but not with username:appPassword. The app password works when making the same api call in postman. I am using Python 3.9.0.

Note: I have also tried giving the app pw all possible permissions and still getting a 401 when using the app pw.

api call

headers = {'Content-Type': 'application/json ; charset=utf-8')

url = '<https://bitbucket.org/!api/2.0/repositories/>{}/{}/commits'.format(campus, student_repo_name)

call_student_repo = requests.get(url, auth('USERNAME', 'APPPASSWORD'), headers=headers)

student_repo = call_student_repo.json()\['values'\]

This script will be called with a Pipeline so if there is an alternative way to use the credentials in that for the api call I would be happy to explore that as well.

Thanks


Answers:
author: Prince Nyeche
body: Hi [@Steven Pennington](/t5/user/viewprofilepage/user-id/4193758)

Have you tried using your email address instead of username?

comments: author: Steven Pennington
body: Still getting a 401 when running the script. When using email on postman I am now getting a 401 there as well.


author: Prince Nyeche
body: Hey [@Steven Pennington](/t5/user/viewprofilepage/user-id/4193758)

You might want to consider using this [API wrapper](https://github.com/atlassian-api/atlassian-python-api) for easy usability.


Tags: bitbucket-cloud

cloud
Git describe error on pipeline
Asked by reliablerat:

I've run this git describe on my local machine as well as on my server:

```

git describe --match "*staging*" --abbrev=0 --tags

```

Output is:

```
v1.2.62-staging
```

When my pipeline run my shell script includes git describe, I got this error:

    fatal: No names found, cannot describe anything.

I ran during the incident:  
<https://bitbucket.status.atlassian.com/incidents/vnlx5db6wkbm>


Answers:
author: Sebastian van der Westhuizen
body: Any updates to this?


Tags: bitbucket-pipelines

cloud
Inserted Table of Contents. Exported to PDF and there is unwanted text next to each title
Asked by Matthew Hoye:

I'm creating a knowledge article using Confluence and inserted a Table of Contents. My titles are:

**Instructions**

**Test**

**Testing**

**Company**

After publishing the article, I exported it to PDF. The table of contents show with unwanted characters before the title. It looks like this:

**\\uD83D\\uDCD8 Instructions**

**\\uD83D\\uDCD8 Test**

**\\uD83D\\uDCD8 Testing**

**\\uD83D\\uDCD8 Company**

**\\uD83D\\uDCD8 Related articles**

Is there a way for me to have the export not automatically display the unwanted \\uD83D\\uDCD8 , while keeping the functionality of being able to skip down to the related section when clicking on a title inside the table of contents?


Answers:
author: Andy Gladstone
body: [@Matthew Hoye](/t5/user/viewprofilepage/user-id/5146688) welcome to the Atlassian Community.

Are you by any chance using Emoji's in your titles? The string that is being generate next to the names (\\uD83D\\uDCD8) is the string for a Blue Book (?) emoji.

Check out the specs [here](https://www.fileformat.info/info/unicode/char/1f4d8/index.htm).

I imagine that the engine that converts to PDF is having trouble converting that code and is rendering the text. Do you have any other emojs on your page? Are they rendering?

I think you are bumping in to this issue: <https://jira.atlassian.com/browse/CONFCLOUD-71740>?

Hope this helps.

comments: author: Matthew Hoye
body: Ah.. That was it, thank you.


author: Andy Gladstone
body: [@Matthew Hoye](/t5/user/viewprofilepage/user-id/5146688) glad my answer helped. Kindly mark it as accepted so others with the same issue can more easily find (and trust) this answer.

Have a great day!


Tags: cloud

confluence-cloud
Unlicensed users appear in the most recent contributors; how is that possible?
Asked by Krum Etov:

Hello, we've notices that in the Recent Contributors in our space in Confluence, we see unlicensed users that haven't been part of the company for more than a year, although it Recent Contributors across their name it shows (an hour ago)

How is that possible?  
Also, In Atlassian Admin I checked for their accounts but they aren't listed so they shouldn't have access to our space  

Thanks


Answers:
author: Andy Gladstone
body: [@Krum Etov](/t5/user/viewprofilepage/user-id/5129883) welcome to the Atlassian Community.

Can you post a screen shot of what you are seeing? Is it possible that there is public access in the spaces that you are seeing this behavior?

comments: author: Krum Etov
body: Hi [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) ,

Thanks for the reply. Yes, see the screenshot below, I have omitted some of the text but you can see where the arrows are pointing in the "Space contributors"

The two unlicensed users aren't part of the company anymore but I can see some activity, is this possible?  

![Screenshot 2023-02-16 at 10.42.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/240579i6BDA5C5E0C8545B4/image-size/large?v=v2&px=999 "Screenshot 2023-02-16 at 10.42.44.png")


author: Krum Etov
body: Also, in Space Settings-\>Space permissions-Guest users I have no users added so I assume there is no external access. Unless there is another place to grand such access?   
Thank you


author: Andy Gladstone
body: [@Krum Etov](/t5/user/viewprofilepage/user-id/5129883) if the activity is registering to a previously licensed user that is currently unlicensed, even if there was public access and the user was able to contribute/edit it would not register to their user. Do you by any chance have automations running that were built by this user that may still be firing and 'attributing' the activity to the user? Have you looked at the page history for the page(s) where these contributions are being logged to see what changed?


author: Andy Gladstone
body: [@Krum Etov](/t5/user/viewprofilepage/user-id/5129883) checking in here. Any changes?


Tags: cloud

confluence-cloud
Date format inconsistent
Asked by Jan:

When using the date picker I get different representations of format.

Some are "di 14 mrt" other are "14 mrt 2023" within the same page.

Where the "di 14 mrt" also changes to "Today/Yesterday/Tomorrow" (depending on the date ofcourse), and the "14 mrt 2023" shows the same.

I cant seem to get them to be consistent.


Answers:
author: Andy Gladstone
body: [@Jan](/t5/user/viewprofilepage/user-id/4598515) are you using the /// (three back slashes) macro to insert dates? If so, can you post screenshots of where these dates are showing an inconsistent format for us to look into and assist?

comments: author: Jan
body: Hello Andy, Thank you for the quick response.

I actually think I may have figured it out.

If I create a task and add a date, it is the "di 14 mrt" format as long as that task is not completed.

Outside of the task, and once the task is completed, the format is "14 feb 2023". It actually changes immediately when you complete the task.

Not sure why this would be the behaviour, but it seems to be what happens.

I guess its the way it is...


author: Andy Gladstone
body: Interesting, I never noticed that but tested it in my environment as well and see that it shifts the date format when completing the task. Glad I learned something new!


Tags: cloud

confluence-cloud
Scriptrunner 8 URLs serial run
Asked by Akshay Bhagwat:

I'm using a URL ScriptRunner, to create pages.

Currently I must press/click all 8 URLs But is there a way to script it or run them in serial.   


Answers:
author: Nic Brough -Adaptavist-
body: It is not clear what you are doing. Could you explain in more detail please?

Scriptrunner does not need you to be clicking anything. What are these URLs you are clicking on?

Could you step us through exactly what the trigger for this process is and what you are doing?

For example

* I click on a button
* A SR script runs
* It gives me a list of 8 URLs as output
* I copy and paste each one of them, one at a time, into a browser

comments: author: Akshay Bhagwat
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

Just wanted to run all URLs I have in serial way?

Is there any script for this.

Thanks for your time.


author: Nic Brough -Adaptavist-
body: I'm afraid repeating the stuff I've said I do not understand does not help me at all. Please, tell us what you are doing? (Or trying to do)

"Run" tells me nothing, or what you're doing in Scriptrunner, or what the trigger for this task is.


author: Akshay Bhagwat
body: the 8 URL I have is creating pages based on the root page, with a template.  
I'm using the "Create Page" macros under ScriptRunner to perform this.

Wondering if we could execute them one after the other one, without clicking on each of them


author: Craig Nodwell
body: Hi [@Akshay Bhagwat](/t5/user/viewprofilepage/user-id/4715712) can you describe your ask a little better. Of course you should be able to script the script to perform as you mention, but more detail is needed to assist you.

comments: author: Akshay Bhagwat
body: [@Craig Nodwell](/t5/user/viewprofilepage/user-id/3973516) Thanks for your reply, I have 8 URLs to create the new pages, I just wanted to do it scrip to do it in serialize way instead of doing click one by one.


author: Akshay Bhagwat
body: the 8 URL I have is creating pages based on the root page, with a template.  
I'm using the "Create Page" macros under ScriptRunner to perform this.

Wondering if we could execute them one after the other one, without clicking on each of them


Tags: confluence-data-center
Unable to add Users to Space Permission as individual User
Asked by Ranganath HV Gowda:

I have confluence Space ABC \& I have provided permissions to 10+ groups and 100+ users individually with required permissions.  
Now I am trying to add couple of users as "Individual Users", but the permissions page exists the editable page.

Users are available in the Individual Users search option, when user is selected and clicked on Add, the permission exists and the users are not added.

Users whom I am trying to add Individually are already part of groups which are permissioned and adding them individually to provide more permissions on the pace.


Answers:
author: Ivan Lima
body: Hi [@Ranganath HV Gowda](/t5/user/viewprofilepage/user-id/609543), since you mentioned 10+ groups and 100+ users, you might have exceeded the maxParameterCount. The article below explains how you can check that in the logs and work around it, which should be primarily through groups.

<https://confluence.atlassian.com/confkb/it-s-not-possible-to-add-user-group-permissions-to-a-space-with-hundreds-of-existing-users-and-or-groups-1021220917.html>

For reference, there is also an open bug in the Atlassian ticket system related to this: <https://jira.atlassian.com/browse/CONFSERVER-78120>.

Cheers,  
IL.

comments: author: Ranganath HV Gowda
body: Hi [@Ivan Lima](/t5/user/viewprofilepage/user-id/1351762) - I accept it, as it was my general understanding on user permissions at space level.

I always recommend space administrators to manage users through groups instead of adding them individually.

Unfortunately space administrators forgets to manage space permissions when it comes to add/remove users.

Thanks :)


Tags: confluence-server

server