youngmon/atlassian-qna huggingface dataset:
Can multiple people log into the app with the same email address?
Asked by Magdalena:

We are trying to figure out if our team of 30 people can log in with the same email address to see the boards with Business Account?

Would the app allow that many people to log into 1 account with the one email address that we use for them all? It's our staff@ account that is shared between multiple people. Or do I need to create separate accounts for each one of them?

Thanks


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Magdalena](/t5/user/viewprofilepage/user-id/3961533) ,

That is possible but it will cause a lot of troublesome problems and issues which may not be possible to fix. So I'll recommend you to use individual emails for each user.

For more information, you can ask Trello support [HERE](http://trello.com/contact)

Regards,

***Soumyadeep***


Tags: user
Not able to share Epics across multiple boards
Asked by Aimee Lin:

Hi there,

We have 3 boards, A, B and C.

We have our Epics in board A and have ticked the checkbox "share epics with other boards" checkbox in the Power-Up settings. And also enabled Epic power-up on board B and C. However, the epics in board A are not visible (doesn't appear in the Epic drop down box) on board B or C. What else do I need to do to make Epics visible across multiple boards?

Thanks in advance,

Aimee


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Aimee Lin](/t5/user/viewprofilepage/user-id/4186869) ,

Welcome to the community!

I think you are talking about Jira and this is the Trello category where you have posted!

Anyway, I think that you can use **labels** to share the Epic across multiple projects, naming the labels with the related board to better identify in a fast view which boards it is added to.

For more information [VISIT HERE](https://confluence.atlassian.com/confcloud/use-labels-to-organize-your-content-724764874.html)

Regards,

***Soumyadeep***


author: Aimee Lin
body: got it working. the trick is to tick the checkbox "share epics with other boards" checkbox in the Power-Up settings for all the boards.


Tags: screen
Is there a way to combine Teams after joining Business Class?
Asked by Caryl Bauwens:

We had multiple Teams in our Free account and have decided to upgrade to Business Class. I understand that the upgrade was done for ONE of the teams - what happens tothe other Team on our Free account? Is there a way to get that team also into our Business Class? Thanks.


Answers:
author: Mirek
body: Hi [@Caryl Bauwens](/t5/user/viewprofilepage/user-id/4222183) ,

Well, you simply add users to the Team where you have Business Class enabled. Every user of course would change your billing. There should be also no problem to move/copy the boards also from your Free teams.. so you should be able to 'merge' everything if you want. You can od course leave those Free teams - those continue to work (you just do not have all benefits that Business Class give you)

comments: author: Amanda Henderson
body: So, If I pay for a Business Class subscription for one team only, will I then be able to select/move my current "Personal" boards to the new Business Class team that I would be paying for?


author: Caryl Bauwens
body: [@Mirek](/t5/user/viewprofilepage/user-id/781521) Thanks! I'm only seeing a "copy board" is that the only option, as opposed to move? And then when we do copy do the guest of the boards go with it to the new team?


author: Mirek
body: [@Caryl Bauwens](/t5/user/viewprofilepage/user-id/4222183)- Hmm.. About the guests I am pretty sure that those need to be added again.. but yes Copy is what you are looking for. You can copy and start using it in a new team.

[@Amanda Henderson](/t5/user/viewprofilepage/user-id/3869707)- Yes, you can copy, so you would not lose any cards :)


author: Michael Pryor
body: That's not actually correct. You can just change the team or click on the word Personal and move it to your business class team. You don't want to copy it because then you will have two copies.


author: Mirek
body: Wow, yes! I personally never actually looked under Settings to find Change Team and after checking documentation I notice that it is possible also directly from the "Board menu". That is actually awesome :)

<https://help.trello.com/article/752-changing-the-team-to-which-a-board-belongs>

Thanks [@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) for clarifying on this. There is no better person than you do to that ;)

One suggestion.. Since few people had hard time to find that option.. Maybe would be great to redesign "\*\*\* Show Menu" a little bit and remove Butler section that is already having a button next to "\*\*\* Show Menu" and in the saved space in the Menu add few more common used options?

![trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/125737iC0DC203B10DF8C4B/image-dimensions/240x264?v=v2 "trello.png")
How do I un-archive pages that have been archived?
Asked by Ted Bayham:

Hello,

I accidentally archived a page in our internal resources powered by Confluence and didn't realize that all of the other pages that were linked to the archived page would also be archived, so now none of those pages are popping up in the search engine in the top right corner. I looked at this thread about restoring archived pages to the page tree, but I'm not seeing any of the described options in our Wiki <https://support.atlassian.com/confluence-cloud/docs/restore-archived-pages-to-the-page-tree/>. I'm thinking I just need to be able to restore the original page I archived and all of the other ones should come back too.

Sorry if I didn't do the best job of explaining what's going on but any help is appreciated (:


Answers:
author: Brant Schroeder
body: [@Ted Bayham](/t5/user/viewprofilepage/user-id/4966339) welcome to the Atlassian community

You just need to go to the space archive to restore the page <https://support.atlassian.com/confluence-cloud/docs/archive-pages/>


Tags: archive

cloud

confluence-cloud
Will renaming my server break Confluence?
Asked by Caleb Steen:

Hi there,

I am relatively new to Confluence and I have a Virtual Machine running Windows 2016 Server with Confluence 7.18.1 and I want to rename my server to something more descriptive, will this action cause any issues with displaying content, images, or redirecting links?


Answers:
author: Charlie Misonne
body: Hi [@Caleb Steen](/t5/user/viewprofilepage/user-id/4966331), welcome to the Atlassian community

By rename the server I assume you mean changing its hostname?

The answer depends on your setup. If your users are accessing Confluence by browsing to the machine's hostname of course that would break things.  
But if you have a an hostname alias, a reverse proxy or any other solution where the users do not use the hostname directly I think you should be fine.

Confluence will not hardcode the hostname anywhere if that's your concern.

comments: author: Caleb Steen
body: Hi Charlie,   

Yes I meant changing the hostname. You were correct, I am using an alias and it did not break anything. Thank you!


Tags: confluence-server

server
Query for licensed users
Asked by ukhan:

Hi,

I am looking for a query that shows all the users who accessed one space and no other, ever since they were created or within a span of time (6 months).


Answers:
author: Srinatha T
body: Hi [@ukhan](/t5/user/viewprofilepage/user-id/4966330) ,

Welcome to Atlassian community.

So you want to list all users counting for the license ? if that is your requirement below is the query.

    SELECT COUNT(distinct cwd_user.user_name),cwd_group.group_nameFROM cwd_groupINNER JOIN cwd_membership ON cwd_membership.parent_id= cwd_group.idINNER JOIN cwd_user ON cwd_user.id = cwd_membership.child_user_idWHERE cwd_user.active = 'T'AND cwd_user.lower_user_name IN(SELECT u.lower_user_nameFROM cwd_user uJOIN cwd_membership m ON u.id = child_user_idJOIN cwd_group g ON m.parent_id = g.idJOIN SPACEPERMISSIONS sp ON g.group_name = sp.PERMGROUPNAMEJOIN cwd_directory d ON u.directory_id = d.idWHERE sp.PERMTYPE='USECONFLUENCE'AND u.active = 'T'AND d.active = 'T'GROUP BY u.lower_user_name,d.directory_name)GROUP BY cwd_group.group_nameORDER BY COUNT(cwd_user.user_name) DESC;

Thanks,

Srinath T

comments: author: ukhan
body: That is correct, but you are missing the main requriement....which users accessed a specifc space such as "HR Department" and no other space.


author: Srinatha T
body: [@ukhan](/t5/user/viewprofilepage/user-id/4966330) , Its tricky . I will let you know if i had any success in accomplishing the above requirement.

Thanks,

Srinath T


Tags: confluence-server

server
How do I Get Edit Access to a Restricted Page
Asked by Mudassir Pasha:

**The employee that has designed the page is no longer with the organization. I need to make changes to this page. I have read only access to this, how do I go about this?**


Answers:
author: Brant Schroeder
body: [@Mudassir Pasha](/t5/user/viewprofilepage/user-id/4966223) Welcome to the Atlassian community

You will need to work with your Confluence Administrator. They will be able to make changes to space and page restrictions.

<https://confluence.atlassian.com/doc/page-restrictions-139414.html>


Tags: confluence-server

server
How can I change restrictions from my own page?
Asked by fsaramariely:

I need to add someone to view the page and not able to add or remove


Answers:
author: Srinatha T
body: Hi [@fsaramariely](/t5/user/viewprofilepage/user-id/4966258) ,

Welcome to Atlassian community.

You have to use the padlock icon and restrict the page. All info regarding the same is documented in the below page.

* [Page-restrictions](https://confluence.atlassian.com/doc/page-restrictions-139414.html)

I hope above answers your questions. Have a good day!

Thanks,

Srinath T

comments: author: fsaramariely
body: Its restricted already. Thats why I need help, since I need to add a new user however it was not me who restricted this page but I created.


author: fsaramariely
body: **You're not allowed to change these restrictions. It's either due to edit restrictions on the page, or permissions settings for this space.**

**Thats the error message**
Confluence Document Approval Variables?
Asked by Erin Nicole:

Looking to use confluence for our QMS. Would like to be able to change workflows or approvers based on fields on the page. Is this possible?  

For example. We have a table on each page in a page properties macro that looks like the table below. Is it possible to change the approver of the document to go through a "Person1" and "Human Resources" approver group based on the table vs a different page might follow the same type of workflow but go through "Person1" and "Quality" base on it's page properties table?

|    Document Type     |               Guidance Document               |
|   Document Number    |               AMER-GUI-HR-0012                |
|    Process Owner     |                   @PERSON1                    |
|   Functional Owner   |     Human Resources - Talent Acquisition      |
|  Key Stakeholder(s)  | * Hiring Managers * Primary Recruiters * HRSS |
| Regulatory Clause(s) |                      N/A                      |
|    Related Links     |                                               |
|----------------------|-----------------------------------------------|


Answers:
author: Andreas Schwarz
body: Hej [@Erin Nicole](/t5/user/viewprofilepage/user-id/4966169) have you found a solution without an app? It would be great if you could share with us your current document approval process.

Thanks

Andreas


author: James Conway
body: Hello [@Erin Nicole](/t5/user/viewprofilepage/user-id/4966169)

Welcome to the community, if you are using Comala Document Management this is possible using Value References (see <https://docs.comalatech.com/space/CDML/6833407454/Value+References>)

If you have any questions about Comala Document Management, you can contact our friendly Customer Success team at <https://support.comalatech.com>

All the best

James


author: Walter Buggenhout
body: Hi [@Erin Nicole](/t5/user/viewprofilepage/user-id/4966169) and welcome to the Community!

Actual workflow management is not part of standard Confluence. The [Atlassian Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=workflow) does, however, offer apps extending functionality in that direction.

Hope this helps!


Tags: jira-software
Is there a limit on the number of files that can be uploaded to a space (not size of files)?
Asked by kdickason:

I am looking to upload 100s of small .png files to a Confluence space. All are well under 1MB. Is there any limitation to the number of files (not the size of files) I can upload to a space by default?


Answers:
author: Srinatha T
body: Hi [@kdickason](/t5/user/viewprofilepage/user-id/4418096) ,

Welcome to Atlassian community.

No, I dont think there is any limit on how many files you can upload to page. I have seen 450+ attachments to a single page. So you shouldnt have problem uploading 100+ files.

Have a good day!

Thanks,

Srinath T


Tags: atlassian-support

confluence-server

server
upgrade from Version 7.13 to 7.18
Asked by michael_p_walsh_saic_com:

We have recently upgraded Confluence to version 7.18. After the upgrade, the documents added previously as attachments cannot be seen in our space. The documents are on the Confluence home screen under recently edited and can be previewed, however they are not where they were pre-upgrade in our space. Is there a way to re-establish this link to the documents??


Answers:
author: Brant Schroeder
body: [@michael_p_walsh_saic_com](/t5/user/viewprofilepage/user-id/4805107) Welcome to the Atlassian community

Did you follow this KB yet? <https://confluence.atlassian.com/confkb/how-to-resolve-missing-attachments-in-confluence-201761.html>


Tags: confluence-server

server
Can't install new app
Asked by Thomas:

Hi,

I tried to install a new app: Composition Tabs (Cloud). 3 times, but nothing happened.

Everytime, I clicked on "try it free", got the message "We'll tell you when your app has been added." and the button is loading. Once it's done, the app is not installed.

Could you help me?

Thanks,

Thomas


Answers:
author: Max Foerster - K15t
body: Hi [@Thomas](/t5/user/viewprofilepage/user-id/4966035) and welcome to the community!

It can have multiple reasons why this is failing and it can simply be a temporary issue. But I'd like to bring this older thread to your attention [Unable to install apps from ATLASSIAN MARKETPLACE](https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-install-apps-from-ATLASSIAN-MARKETPLACE/qaq-p/1478888) and quote [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)

> For anyone else that might find this thread:
>
> The problem in this case was that the Cloud site had no payment details listed for it, and there was an outstanding balance on the account.
>
> When this happens, all new Marketplace trial app installs will fail to install after this happens. While you can correct this by adding payment details to your [https://my.atlassian.com](https://my.atlassian.com/) or [https://admin.atlassian.com](https://admin.atlassian.com/) pages for this Cloud site, the fact that the UPM within Jira is not communicating to the end user that this is the problem is another problem.
>
> In my view the UPM in Jira Cloud should be telling admins why this is happening. To correct this, we have a ticket to track this behavior over in [UPM-6100](https://ecosystem.atlassian.net/browse/UPM-6100).
>
> I hope this helps.
>
> Andy

Maybe that is already your solution. Can you please verify and update us on the issue here?

Best, Max

comments: author: Thomas
body: EDIT : never mind, it's magically installed this morning! Thank you very much for your help

Hi [@Max Foerster - K15t](/t5/user/viewprofilepage/user-id/693014) ,

Thank you for your quick response.

I don't think that's the same issue because :

1. I created my Confluence Cloud yesterday,
2. I'm still in free trial (not standard),
3. I installed the app "Comala Publishing" successfully one hour before the app "Composition Tabs"

I hope that you have other ideas to solve this problem.

Have a nice day!

Thomas


Tags: cloud

confluence-cloud
Unable to edit Confluence page: Uncaught TypeError and Uncaught RangeError
Asked by Kristina Valieva:

Hello. I have one Confluence page that I can not edit anymore.

The page is not unusual, there is no reason for it to fail.

I tried to copy page content and enter it to another page but got the same errors.

I tried to edit the page from different browsers but without any luck.

When I enter the page it is fine for couple of seconds but then the connection is corrupted. I need to enter credentials again (same with editing, always throwing me out)

**The error is:**

*Uncaught TypeError: $ is not a function*   
*at disableWatchers*

**And one another error is:**

*Uncaught RangeError: Maximum call stack size exceeded*   
*at String.replace*   
*at RegExp.eval*


Answers:
author: Thiago Masutti
body: Hi [@Kristina Valieva](/t5/user/viewprofilepage/user-id/4966016)

Please check the following KB article and let us know if that helps: <https://confluence.atlassian.com/confkb/too-much-recursion-or-maximum-call-stack-size-exceeded-error-in-browser-web-console-1018788636.html>

Kind regards,  
Thiago Masutti


Tags: confluence-server

server
How to include panel headers inside table of content macro
Asked by apolinati:

Hi Team,

How can I ensure that the table of contents macro includes the panel headers while creating the table?

Best Regards,

Ashish


Answers:
author: Kate Secor
body: Here's my workaround:

Put the name of the panel into the panel as the appropriate level of header -- and then turn the text the same color as your panel background. (This is easiest to do if the background is white.)

It's still a bit annoying, but it's easier than manually rebuilding the TOC with anchors and whatnot.

comments: author: apolinati
body: Hi [@Kate Secor](/t5/user/viewprofilepage/user-id/5323111) ... Thank you for your inputs. Indeed its a workaround which does the job, but hopefully confluence can make it available as a feature


author: Laura Campbell _Seibert Media_
body: Hi [@apolinati](/t5/user/viewprofilepage/user-id/4965970) Welcome to Community,

The table of contents macro identifies text that has a header level, and you can specify if you only want certain Headers included, or maybe all.

If the text in your panel headers isn't getting picked up, check that you have applied a Header to it.

comments: author: apolinati
body: Thank you [@Laura Campbell _Seibert Media_](/t5/user/viewprofilepage/user-id/3327113) for your reply. I intended to say "Panel Title", which appears at the top of the Panel.

There is no Header type support to this text as I can see for Panel title text.

Is it possible to assign Header to Panel titles? If so, can you explain how?


author: Laura Campbell _Seibert Media_
body: Looks like it indeed is not possible to pick up the panel title. A workaround would be to repeat the title inside the panel and apply a header, or to create a new zone (section break) on the page and put a horizontal line above and below the section.


author: apolinati
body: Yup, this is the workaround I have been using, but somehow feel that many people would be interested in having the panel title directly. Maybe something for the confluence backlog items :)


Tags: confluence-server

server
Register license renewal
Asked by Suporte/SEINT:

Hello, I renewed the confluence license, but I can't find the option to paste the license key so that the expiration message comes out.

SEN-17602675


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Suporte/SEINT](/t5/user/viewprofilepage/user-id/556489) ,

as a Confluence Admin you should be able to do that through the following steps :

* Admin -\> General Configuration
* License Details

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/201707i05E2FFD4B4FDC328/image-size/large?v=v2&px=999 "Immagine.png")

Please let me know what is your screenshot about that path.

Fabio


Tags: confluence-server

server
Confluence - Future roadmap
Asked by Darlene Neumann:

Can you share with the community the any upcoming new features with Confluence? Getting feedback on document management and approval of document before publishing. I know it's an add-on but wasn't sure if this functionality was in the plan.


Answers:
author: Bastian Stehmann
body: Hi [@Darlene Neumann](/t5/user/viewprofilepage/user-id/4167202) ,

here you can find the public roadmap for Confluence;

<https://www.atlassian.com/roadmap/data-center?product=confluence>


Tags: confluence-server

server
Confluence server restore after crypto attack
Asked by Tommy:

Hi all our company got hit by a crypto attack and our pages were left with broken attachments and link towards the dark web(in order to pay the ransom).

The database seems intact and we have an 1mo backup of plugins and attachments.

We have created an new clean server with the same version as the infected one the connection twoards the db is created and the attachments from the backup were copied to their respective place "/var/atlassian/application-data/confluence/attachments/"

The problem lies that there are no attachments(they appear as broken links)

Any thoughts?


Answers:
author: Tommy
body: Because we had some folder structure and an intact database the method in the link provided a solution for us.

<https://bitbucket.org/atlassianlabs/confluence-support-fix-missing-attachments/src/master/>


author: Bastian Stehmann
body: Hi [@Tommy](/t5/user/viewprofilepage/user-id/4965831) ,

welcome to the Community.

This might have several causes:

Could you check, if the file permissions for the Confluence home directory and the attachments are set correct? <https://confluence.atlassian.com/confkb/how-to-set-file-system-permissions-for-confluence-986879252.html>

Is the Confluence home set correct? <https://confluence.atlassian.com/confkb/startup-check-setting-your-confluence-home-935907597.html>

If you switch from Windows to Linux or vice versa, check this also: <https://confluence.atlassian.com/confkb/attachments-and-profile-pictures-are-missing-after-server-migration-830284218.html>

You can also try Reindex the contents of Confluence: <https://confluence.atlassian.com/doc/content-index-administration-148844.html>

comments: author: Tommy
body: Thank you for the quick answer, we have tried all of the above steps but the problem remains.


Tags: connect

server
custom charts shows 'Error- Invalid JQL'
Asked by Rahulsingh Pardeshi:

custom charts shows 'Error- Invalid JQL'


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Rahulsingh Pardeshi](/t5/user/viewprofilepage/user-id/4770445) ,

welcome to the Atlassian community!

Please could you specify what macro e from what external app it comes? Btw, based on the error, it seems it is related to a JQL error. Did you tested JQL on JIRA first in order to verify that it is correct?

Fabio

comments: author: Rahulsingh Pardeshi
body: hi Fabio,

user tried some other query and now its fine according to him.

thanks for your support.

Regards

Rahulsingh Pardeshi


author: Nic Brough -Adaptavist-
body: The explanation behind this (because Fabio has said where to look) is that most charts, gadgets and reports run off a saved filter. The saved filter gives them a list of issues that currently match its question and they then read that list to extract the data they need to draw up their reporting.

You get this error with almost every gadget or report when the filter has been broken. Jira tries to stop you saving broken filters, but it can't stop one breaking if you change the structure of what it is looking at. And that's what I suspect has happened here.

Simple example - if you've got a filter that says "Project = XYZ and instruction-text is not empty", and you delete the field called instruction-text, you will break the filter, because there's no field for it to look at any more.


Tags: cloud

confluence-cloud