youngmon/atlassian-qna huggingface dataset:
Disable public subscriptions, but still allow admins to add subscribers
Asked by Joey Recio:

Hello!

I was wondering if there was a way to disable the ability for end users to subscribe to statuspage notifications, while still allowing admins to add/remove users, and manage notifications. Essentially we want for the statuspage to be available to the public, but for only admins to have the ability to subscribe end users to notifications.

I tried the options under the Subscribers tab, and if I disable anything in there, it disables the ability to subscribe form the public page ( which is what want) but the disable the ability to add/manage users and notifications form the admin panel.

Thank you in advance for your help!


Answers:
author: Mark Campbell-Vincent
body: Hi [@Joey Recio](/t5/user/viewprofilepage/user-id/4157454) -

Welcome to the Statuspage community! You can solve this by using custom code found on our css and javascript document: <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

The "Changing the subscribe button" section provides CSS and JS code that allows you to hide the subscribe button so that end users don't have the option to subscribe from the public page. This will allow admins to control who is subscribed from the admin panel. You can input the CSS/JS code by going to "Your page" \> "Customize page and emails" \> "Customize HTML \& CSS".

![Statuspage_-_Customize_page.png](https://community.atlassian.com/t5/image/serverpage/image-id/118108i2DFD39DD6B8EAC0C/image-dimensions/580x162?v=v2 "Statuspage_-_Customize_page.png")

Hope this helps!

comments: author: Joey Recio
body: Awesome, that's exactly what I was looking for so thank you for your help and fast response!


Tags: cloud
New Relic Integration - reporting Services availability
Asked by gavin.langford:

So I can see I can report on my website status using Synthetics and I can report live service metrics through APM but I actually want to drive status on those metrics e.g. Support Service **Throughput** is \< 10 = on Status Page: Service degraded. **Throughput** over 100 = Fully Operational etc. Is there a way to do this? I don't want to see the actual metric on the page, just react to it. Can I attach this to the appropriate Alerts condition Policy?

Thanks


Answers:
author: Mark Campbell-Vincent
body: Hi [@gavin.langford](/t5/user/viewprofilepage/user-id/3530189) -

There currently isn't a workaround for using APM to update components. Using New Relic Synthetics is the only option for alert parsing. If you open up a ticket with us [here](https://support.atlassian.com/statuspage/), we're happy to create a feature request for your use case.


Tags: alert

cloud

metric

newrelic
Working with custom colors on page
Asked by Mohammad Razian:

Hello all,

I am trying to customize some of the colours on our statuspage; I know that you can select custom colors via the dashboard but there seem to be specific variants of each color used on the actual page and I am wondering how to override these.

I have tried using .css to change the 'fill' property of svg 'rect' elements with no success. I've tried with jQuery but somehow seem unable to get the code to load for when the svg elements in question are displayed on the page.

Any help or examples would be greatly appreciated, thanks!


Answers:
author: Mark Campbell-Vincent
body: Hi [@Mohammad Razian](/t5/user/viewprofilepage/user-id/4155746) -

Welcome to the Statuspage community! We don't provide code examples for these use cases since we recommend a front end developer on the customer's side take on these type of projects. You should be able to check your Statuspage's div containers in your browsers "Developer Console" to see how you can change the colors using CSS.

For example, if I wanted to change the color of the overall page's status, I would check the Developer console for **\<div class="page-status status-none"\>**. In the "Styles" section, I'll find the CSS property to change the color:  
.

```
page-status.status-none {

 background-color: #25d996;

}
```

![MCV_test_Status.png](https://community.atlassian.com/t5/image/serverpage/image-id/117894i25007234F2FCCD9B/image-dimensions/546x181?v=v2 "MCV_test_Status.png")

Hope this helps!

comments: author: Tomas Jurksis
body: Hello. How can i know what classes are applied when status changes? I am trying to change text color for each status but currently there are no incidents, so by inspecting the page i can see only status-none class.


Tags: app

colour

css

jql
suggesting a feature for Statuspage
Asked by AdamP:

Hi,

There doesn't seem to be an option for "statuspage" in [System Dashboard](https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440) --\> Create (to suggest a feature).

Does anyone know how to properly do that or is that actually a problem? I can't seem to find how to do that and I don't want to select an arbitrary product and random component.


Answers:
author: Ronnie Kingston
body: Hi Adam, thanks for reaching out.

We currently do not have a public page for entering Statuspage feature requests. These are tracked internally. You can submit your request via support.atlassian.com. Our support team will check and create the internal feature request.

I hope this answers your query.

Regards,

Ronnie

comments: author: AdamP
body: Thanks Ronnie!
Customize timezones for "Posted xx hours ago"
Asked by Petr Knyttl:

Hi community,

Is there any way to change, customize timezones in div \<div class="update-timestamp font-small color-secondary"\>? For some customers it's confusing to see mix of timezones, in example below it's GMT and EDT and due to daylight savings EST was thrown as the bonus.

For example, this is the content of the recent event (custom text in *italic*):

**Completed**

*The scheduled maintenance has been completed.*

Posted 11 hours ago. Nov 01, 2020 - 23:00 EST

**In progress**

*Scheduled maintenance is currently in progress. We will provide updates as necessary.*

Posted15 hours ago. Nov 01, 2020-19:00 EST

**Scheduled**

*We will be performing scheduled database maintenance for Europe*   
*Start Time:*   
*Friday, November 1, 2020 12:00 Midnight GMT*   
*End Time:*   
*Friday, November 1, 2020 4:00 AM GMT*   
Posted 16 days ago. Oct 21, 2020 - 14:45 EDT

Ideally, timezones can customized per region, or at least using GMT. Any hint to achieve this would be much appreciated.

Thanks,

Petr


Answers:
author: Mark Campbell-Vincent
body: Hi [@Petr Knyttl](/t5/user/viewprofilepage/user-id/4152055) -

Modifying the content in the div container could be difficult with what you're trying to achieve. The best way to change your page's entire timezone would be from "Your page" \> "Page info".

![Statuspage_-_Page_info.png](https://community.atlassian.com/t5/image/serverpage/image-id/117707i683FA059B8384EAD/image-dimensions/314x168?v=v2 "Statuspage_-_Page_info.png")

There currently isn't a workaround to scheduling a maintenance per region using separate timezones. You can only use one timezone that is applied to the entire page.

Hope this helps!

comments: author: Petr Knyttl
body: [@Mark Campbell-Vincent](/t5/user/viewprofilepage/user-id/2365445) This is exactly what I was looking for. Thanks!


Tags: timezone
Statuspage custom component grid layout by group (table)
Asked by alexander_fichel:

I am wondering how I could create a grid layout for my components grouped by region where each group is a region and has the same components for each region/group. I am looking for something like this:

<https://status.mypurecloud.com/>

I am going to say I am no css/js/html expert, although I do understand it at a level enough to write/modify code, the way to modify with custom css/html/js provided in the status page is utterly and completely lost on me. I don't even know where to begin. I have looked at the following (only 2 questions with similar answer, the snippets page is of little help either - <https://bitbucket.org/atlassian/statuspage-sample-customizations/src/master/2_column_component_js/2_column_component.html>

Similar topics -

<https://community.atlassian.com/t5/Statuspage-questions/Customise-Status-Page-using-HTML-and-CSS/qaq-p/1480457>

<https://community.atlassian.com/t5/Statuspage-discussions/Need-to-change-the-page-layout-completly/td-p/1431225>

Would really appreciate a way to get started with how to create this grid view of components dynamically.


Answers:
author: Mark Campbell-Vincent
body: Hi [@alexander_fichel](/t5/user/viewprofilepage/user-id/2996722) -

Thanks for reaching out! We don't have any examples of these type of layouts from a code perspective since we recommend our customers have a front end developer on their side handle heavy customizations.

One thing I will say is you'll need to leverage CSS[border](https://www.w3schools.com/cssref/pr_border.asp) and [padding](https://www.w3schools.com/css/css_padding.asp) properties to accomplish the grid layout. You or your front end developer will need to add a few div class containers in the "Custom Header HTML" section we provide to change your elements to the preferred grid layout. Once you add the div class containers, you can use the "Custom CSS" section to add the border and padding properties for your div classes.

Hope this helps.
Updating status of a component
Asked by George Howitt:

I would like to be able to update the status of a component using the API. I need to know the set of acceptable status values. In the component edit screen I can set the component status to "Operational", "Degraded Performance", ...

But when I use the API as in:

curl -X PATCH <https://api.statuspage.io/v1/pages/{page_id}/components/{comp_id}?api_key={my_key>} -H "Content-Type: application/json" --data '{"component":{"status": "operational"}}'

it fails if I try to set status to anything other than "operational".

What is the list of acceptable status values?


Answers:
author: Dave Parrish _Atlassian_
body: Hi [@George Howitt](/t5/user/viewprofilepage/user-id/4149682) , the acceptable values for component status are shown here (expand the "request body schema"):

<https://developer.statuspage.io/#operation/patchPagesPageIdComponentsComponentId>

Here's the full list:

* "operational"
* "under_maintenance"
* "degraded_performance"
* "partial_outage"
* "major_outage"

comments: author: George Howitt
body: Okay, they are documented under "request body schema", thanks alot.


Tags: cloud
Cannot create an Incident
Asked by DannyFitzgerald:

Hi there - I have recently purchaed Statuspage and am testing functionality. I was able to create an incident previously and have it displayed. However today when I click on incidents and then select incidents sub tab to create my incident I get 'oops something went wrong'

Also having updated a previously created incient i no longer recieve email notifications , I am a subscriber to updates

Please advise on both issues


Answers:
author: Wei Wung
body: Hi [@DannyFitzgerald](/t5/user/viewprofilepage/user-id/2469527) thank you for reaching out. Will need you to open a support ticket with us at <https://support.atlassian.com/statuspage/> so that we can troubleshoot this.


Tags: cloud
Need additional column in the subscriber list for adding remarks against email ids
Asked by Suryakant Gahlot:

My requirement is to have an additional column in the import subscriber list. As, I need to identify my subscribers emails individually with remarks in that additional column. Is it feasible, or I can use any other available column. Please suggest, how can i do it?


Answers:
author: Mark Campbell-Vincent
body: Hi [@Suryakant Gahlot](/t5/user/viewprofilepage/user-id/3305524) -

The CSV file needs to be in a specific format to avoid any errors when importing your users. Adding a column with notes could cause an error when trying to upload the file.

If you'd like, you can use a separate copy of the file that will not be uploaded to add a column with remarks in it.

Hope this helps!
Push Created Jira to Statuspage.io Page - Jira On-Premises
Asked by crevell:

My company has Jira On Premises and we were looking to test Statuspage.io to make an internal status page. We already log incidents in Jira and don't want to give up that flow. What we are looking to do is to create a Jira under a particular project - once created (or while being created) we'd have a way to send the Jira title and status to Statuspage.io. I was reading about integrations and it seems that there is a particular one that would work.

Jira Software Integration - <https://support.atlassian.com/statuspage/docs/set-up-the-jira-software-integration/>

I read the note that this is only compatible with Jira Cloud (which if I'm not mistaken excludes what we have.) Before I have my company review proposal, this is a big feature that needs to be present. Is there any way to create a pipe line from our on-premises Jira to Statuspage.io other than this integration?


Answers:
author: Mark Campbell-Vincent
body: Hi [@crevell](/t5/user/viewprofilepage/user-id/3968654) -

Thanks for reaching out! You're correct in regard to Jira server not having this functionality. A work around would be to use Opsgenie as middleware to send incidents and updates to Statuspage based on Jira tickets that create Opsgenie alerts.

You can find information on the Opsgenie Jira integration here: <https://docs.opsgenie.com/docs/jira-integration>. For information on the Opsgenie Statuspage integration, you can refer to this document: <https://docs.opsgenie.com/docs/statuspageio-integration#for-other-opsgenie-alerts>

Hope this helps!

comments: author: szerinsky
body: [@Mark Campbell-Vincent](/t5/user/viewprofilepage/user-id/2365445)

If we have an atlassian subscription and we use Jira, Confluence, and Trello - will we need to pay for OpsGenie as well?


author: szerinsky
body: Take in mind we are also on premise


author: Mark Campbell-Vincent
body: [@szerinsky](/t5/user/viewprofilepage/user-id/4166353) -

Opsgenie is billed separately from your other Atlassian products, so you would additionally be paying for this product.

Opsgenie has a solution for Jira on-prem called Opsgenie Edge Connector(OEC). OEC allows you to send updates back to Jira Server when there is an action taken on the Opsgenie alert. OEC is only needed for sending data back to Jira Server and you wouldn't have to open any ports for this application if your server isn't public facing. You can find more information about OEC here: <https://docs.opsgenie.com/docs/oec-overview>


Tags: cloud

jira
Can the Subscribe to Alerts feature be moved behind a customer-only logged-in experience?
Asked by lkao:

Related to the question I asked about moving all of Statuspage behind customers' logged-in experience, could the "Subscribe to Emails" component be moved behind a logged-in experience. The use case is to ensure only customers and internal employees (like TAMs) are subscribing to these alerts.


Answers:
author: Mark Campbell-Vincent
body: Hi [@lkao](/t5/user/viewprofilepage/user-id/4144835) -

If you have a Private or Audience specific page, any page viewer who has permissions to view the page will be able to use the "Subscribe to Updates" feature. Page viewers will need to authenticate via SSO or get access by IP allowlisting to be able to subscribe.

Regarding your logged-in experience use case, you can refer to our previous [post](https://community.atlassian.com/t5/Statuspage-questions/Can-audience-specific-pages-support-a-behind-login-use-case/qaq-p/1521502?utm_source=atlcomm&utm_medium=email&utm_campaign=mentions_reply&utm_content=topic) to help with your set up.

Hope this helps!
If I edit a completed maintenance event, will statuspage email my subscribers?
Asked by Kevin Kyle _RSA_:

I need to make a text change to a past completed maintenance event. If I edit a past maintenance event will it email my subscribers? I don't want it to.


Answers:
author: Wei Wung
body: Hi Kevin,

Maintenance notifications are sent out upon creation, 60 minutes (reminder) before start, when status changed to in-progress, and upon completion of the maintenance event.

Once a maintenance event is completed, its status cannot be changed. This also means no notification will be sent out when the completed maintenance is edited when it comes to its time and content.

Hope this helps.

comments: author: Kevin Kyle _RSA_
body: It does. Thank you!
Is there a way to add an h1 tag on the startup plan?
Asked by Ryan Milligan:

Hi there,

We're on the Startup plan and want to add an \<h1\> tag to our statuspage, but we don't have access to custom HTML. Is there any way for us to do this?

Thanks!

Ryan


Answers:
author: Mark Campbell-Vincent
body: Hi Ryan -

Unfortunately, HTML tags aren't able to be used on the Startup plan and there currently aren't any workarounds. You would need to upgrade to the Business plan to use this feature.


Tags: cloud
Can audience-specific pages support a behind-login use case?
Asked by lkao:

I'm curious if either the Audience-specific pages or Private page features could accommodate having the statuspage pages within a subdomain of our own product's app. (ie login.acme.com/status - where our paid customers use our product to get to login.acme.com and work).

Maybe I should talk to our account rep but i have no idea who that person is.


Answers:
author: Mark Campbell-Vincent
body: Ikao -

This should be possible. Take note you're only able to use custom domains on Private/Audience Specific pages if you don't use SSO. If you do go down this route, you would need to add the domains(ie login.acme.com/status) as a CNAME record in your DNS provider with the values we provide. Once you set the correct records in your DNS provider, you should be able to add the custom domain in "Your page" \> "Customize page and emails".

If you run into any issues with this, you can reach out to support by creating a ticket here: <https://support.atlassian.com/statuspage/>

Hope this helps!

comments: author: lkao
body: Thanks [@Mark Campbell-Vincent](/t5/user/viewprofilepage/user-id/2365445) !

While the logged-page doesn't require SSO by us (Sift), our customers' IT team might.

For example, if I worked at Salesforce and wanted to put Statuspage behind login.salesforce.com (like at mycompany.salesforce.com/mystatus), that seems possible per your example.

This would mean every customer across every instance could login and get access to this page, when they're logging in to Salesforce. One doesn't have to have SSO to login to Salesforce but many companies' IT teams do enforce this. For people who are at companies that force them to go through Okta (for example) to login to Salesforce, then Statuspage would not work?


author: Mark Campbell-Vincent
body: [@lkao](/t5/user/viewprofilepage/user-id/4144835) -

Just to clarify, you would need to own the hosted zone in your DNS provider in order to set this type of custom domain. For example, if your company owns the hosted zone "login.acme.com", you can set a CNAME record specifically for Statuspage. It can get complicated if you have an account under a company like Salesforce, but you don't technically have the ability to set a CNAME record under that domain(mycompany.salesforce.com/mystatus) since you don't own that hosted zone in a DNS provider.

Regarding SSO, the way you set up SSO for page viewers is by directly configuring Statuspage with your Idp(Okta). Having a product like Salesforce in the middle of your Idp and Statuspage may not be possible.

Overall, authenticating via SSO to access Statuspage(for page viewers) would hinder you from setting up a custom domain on Private and Audience specific pages. Also, you would need to set a CNAME record under the hosted zone that you own in your DNS provider.

Hope this clarifies a few things.
Trying to set up Status embed and unsure what i'm being asked to do.
Asked by Charlotte Pritchard:

Hi All,

I'm attempting to set up Status embed in Jira service desk. The guide looks really simple however, as a complete novice I'm struggling to understand what I am being asked to do.

I've followed the steps and copied the code, it then asks you to "Paste the code into your webpage as the last item in the page body" it is at this point I get stuck as I don't know where the code is supposed to be pasted to or how to do it.

I'm sorry if this is a such a rookie question, but any help here would be massively appreciated.

Thank you

Charlotte


Answers:
author: Zach
body: Hey Charlotte!

Great question! So while I don't work on the Jira support team, it could be possible to make this modification if you're using a server/datacenter version of Jira. However, I don't know if it'd be possible to modify the contents of the \<body\> tag in a cloud version of JSD.

But yeah, you're just looking to edit the \<body\> tag of the web page you'd like to embed the tool in, I'm just not sure if it'll be possible with your version of JSD. It could be worth reaching out to their support directly to get their help in answering if it'll be possible for y'all!

Hope this helps :D
Can I use group email / distribution lists for subscription?
Asked by Akhil Malik:

Hi,

We are vetting this solution for our organization, while everything works like a charm one major road block for us is to have group emails / distribution lists being added to the subscribers list.

If there is a work around please let me know.

Thanks,

Akhil


Answers:
author: Mark Campbell-Vincent
body: Hi Akhil -

Welcome to the Statuspage community! We strongly recommend against using distribution lists for subscriptions. The reason is that any recipient on the distribution list would have the unsubscribe button, and clicking it would remove the entire distro list. There currently isn't a way to disable the unsubscribe link that the recipients see. You can refer to this information here: <https://support.atlassian.com/statuspage/docs/enable-subscribers/>

Hope this answers your question.
cannot login jira by using jira's account, when jira accounts import to crowd
Asked by WANG XU:

thanks


Answers:
author: Nic Brough -Adaptavist-
body: That suggests that you have the credentials for "jira's account" wrong in Crowd. Check those first, then check your logs for errors. If there's no problem showing, then you'll need to tell us more about the configuration.


Tags: jira
How can I migrate/copy Google Apps users into Crowd
Asked by Joseph Earl:

We are currently using Atlassian Cloud together with Google Apps for single sign on.

We would like to migrate to Atlassian Server applications, using Crowd Server for SSO with Google Apps.

Is it possible to do a one-time import from Google Apps into Crowd so that our users do not have to set new passwords?


Answers:
author: Bruno Vincent
body: You might want to use the following plugin: <https://marketplace.atlassian.com/plugins/pl.craftware.crowd.ga-directory-connector>

It allows you to configure Google Apps as a user directory in Crowd. Thus your users would keep their passwords.


Tags: crowd-administration