The requested URL was not found on this server
Asked by Amol:

When i am accessing confluence with URL with Domain name for "User Management" Feature, i am getting below error,

\[an error occurred while processing this directive\] The requested URL was not found on this server. The link on the [referring page](http://confluence.jetsynthesys.net/dashboard.action) seems to be wrong or outdated. Please inform the author of [that page](http://confluence.jetsynthesys.net/dashboard.action) about the error. \[an error occurred while processing this directive\]

Earlier it was working,

-No Network/DNS changes

-No change in server side. Still we are facing the issue.

However, while accessing with IP address it is working fine


Answers:
author: Igor M.
body: Hello,

Can you specify what URL you see in address bar when you get this message?

From the links above it seem that you can't access "dashboard.action" page, can you confirm if that's the same page that is getting loaded when accessing by IP?

Can you verify if your base URL is set the same URL you are trying to access confluence from?

Can you access any other page?

Could you clarify what you mean by "i am accessing confluence with URL with Domain name for "User Management" Feature", can you try accessing with http://page_url/admin/users/browseusers.action ?

Regards,

Igor

comments: author: Amol
body: Hello Igor,

Can you specify what URL you see in address bar when you get this message?

<http://confluence.jet.net/admin/users/browseusers.action>

<http://confluence.jet.net/admin/viewgeneralconfig.action>

"confluence.jet.net" is internal domain name. just to hide the ip address.

can able to access using ip address.......

[http://xx.xx.xx.xx:8090/admin/users/browseusers.action](http://192.168.1.151:8090/admin/users/browseusers.action)

[http://xx.xx.xx.xx:8090/admin/viewgeneralconfig.action](http://192.168.1.151:8090/admin/viewgeneralconfig.action)

Can you verify if your base URL is set the same URL you are trying to access confluence from?

URL : -<http://confluence.jet.net>

Base URL : -[http://confluence.jet.net](http://confluence.jet.net?) as (DPI Confluence)

Can you access any other page?

Yes, ONLY CONFLUENCE ADMINISTRATION IS NOT ABLE TO ACCESSIBLE.

Could you clarify what you mean by "i am accessing confluence with URL with Domain name for "User Management" Feature", can you try accessing with http://page_url/admin/users/browseusers.action ?

When i select the "User Management" or "General Configuration" of Confluence Administration then i get below error

\[an error occurred while processing this directive\] The requested URL was not found on this server. The link on the [referring page](http://confluence.jetsynthesys.net/dashboard.action) seems to be wrong or outdated. Please inform the author of [that page](http://confluence.jetsynthesys.net/dashboard.action) about the error. \[an error occurred while processing this directive\]

Thanks in advance!


author: Igor M.
body: [@Amol](/t5/user/viewprofilepage/user-id/1290599)

Sorry for the delay in getting back to you

Do you use a proxy in your environment? I suspect that proxy might be blocking certain URLs beyond the base, considering that it works with IP.  
Can you please check atlassian-confluence.log from this location: \<confluence-home\>/logs for any stacks or errors related to browseusers.action page  
Can you also check when logged in as local admin, if you do not have any disabled user directories, and finally can you verify that your LDAP username is part of confluence-administrators group.


author: Amol
body: Hello Igor,

Thanks for the repiy!

Do you use a proxy in your environment?

-Yes.

I suspect that proxy might be blocking certain URLs beyond the base.

-Might be, however not able to find the log at proxy end.

I am getting below error on HAProxy,

\[07/Aug/2018:13:34:01.970\] main confluence_setup/confluencehost 6/0/1/122/130 200 587 - - ---- 5/5/1/2/0 0/0 "GET /rest/menu/latest/appswitcher?_=1533629041941 HTTP/1.1"

\[07/Aug/2018:13:34:02.091\] main confluence_setup/confluencehost 0/0/0/27/27 200 436 - - ---- 5/5/0/1/0 0/0 "GET /rest/mywork/latest/status/notification/count HTTP/1.1"

\[07/Aug/2018:13:34:15.606\] main confluence_setup/confluencehost 0/0/1/40/41 200 515 - - ---- 3/3/0/1/0 0/0 "GET /rest/menu/latest/appswitcher?_=1533629055599 HTTP/1.1"  

\[07/Aug/2018:13:34:15.647\] main confluence_setup/confluencehost 114/0/1/25/141 200 436 - - ---- 3/3/0/1/0 0/0 "GET /rest/mywork/latest/status/notification/count HTTP/1.1"

Can you please check atlassian-confluence.log from this location: \<confluence-home\>/logs for any stacks or errors related to browseusers.action page------

\[read-only-transaction:thread-1\] \[atlassian.confluence.user.DefaultUserAccessor\] getUserNamesWithConfluenceAccess Found USE permission with no associated username or group: \[USECONFLUENCE,0,null,null\]

No logs related to "browseusers.action"......

Thanks in Advance!


author: Igor M.
body: Hmm,

Very odd, that error does not mean much, can you try **Safe Mode** from **Confluence Admin \>\> Manage Add-Ons** in case you have some third-party add-on affecting access.


author: Amol
body: Hello Igor,

Many thanks for the support!

I will check your safe mode suggestion, and will update you accordingly.


Tags: confluence-server

server