youngmon/atlassian-qna huggingface dataset:
Assignee field in forms
Asked by Monica Panozzo:

Hello everybody,

I am creating a project in JWM, for which I would like users to create tickets by filling out a form in which I would need that whoever completes the form (reporter) could indicate the assignee.

I cannot insert in the form the assignee field; I tried to put a "person" field and then create an automation that transform the person into the assignee person, but it doesn't work,

Do you have any suggestions?

Thank you!


Answers:
author: Trudy Claspill
body: Hello [@Monica Panozzo](/t5/user/viewprofilepage/user-id/4663782)

Please show us all the details of your automation including the details for each step in the automation.

What does the Automation Rule Audit Log say? Does it indicate the rule is being executed? Is there an error message noted in the log?

comments: author: Monica Panozzo
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,

this is a screenshot of the audit log of the automation (on the left you can see the details of automation.

![Immagine1.png](https://community.atlassian.com/t5/image/serverpage/image-id/224800i183A1DE626BEA277/image-size/large?v=v2&px=999 "Immagine1.png")

Custom field 10346 is a dropdown field.

Thanks for your suggestions


author: Trudy Claspill
body: In the rule component where you are using a smart value for Assignee, try using {{issue.customfield_10346}}. When using a smart value that references a field issue, you have to tell the automation which issue to reference.

If that doesn't solve the problem, please provide answers to the following:

Is the Work Management project a Company Managed project?

Is the user being selected, that is copied to the Assignee field, a user that has been granted the Browse Projects and Assignable User permissions in the Permission Scheme associated with the project?

Who is the Actor specified in the Rule Details?


author: Monica Panozzo
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,

it is still not working, so I answer to your questions.

The project is a team-managed project

The user i tested is an administrator of the project

The Actor is Automation for Jira


author: Trudy Claspill
body: I added a custom field to a Team Managed Work Management project. The Type of the field I added was "People" and I restricted it to a single user selection.

When I am creating a form for that project, I don't see that new custom field available to add to the form.

I am working with a Free instance so my functionality may differ from yours.

Can you show us the configuration for the "person" field you created in the project? What type of field is it?

Can you show us the form you created, in the form edit view?


Tags: assignee

cloud

forms

jira-work-management-cloud
JIRA??????????
Asked by mika ogawa:

JIRA??????????????

????????????????????????????????????????????????????

?????????????????????????????????????????????

???????????????????????????????


Answers:
author: Trudy Claspill
body: ??????

????????????????????????????????????????????????????????????????????????????????????????

???????????????????????

Jira ?????????????????????????????????????????? Jira ??????????? ????????????????????????????????????

<https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/>
Issues with status errors?
Asked by David Morgan:

Hello

I'm using Jira Work Management, have created a number of project boards with multiple Issues / Child Issues etc.

In the same project board, there is mixed experience as to whether all of the functionality re Status will work or not.

Here are some examples:

1. Child issues; 2 shown as Done, 2 To Do / Scheduled. Progress bar shows as all Done (complete blue line) but % shows as 0.
2. Issues which are in progress having a line through them; Issues which are Done, not having a line through them![JWM error1.png](https://community.atlassian.com/t5/image/serverpage/image-id/224647i6B12D876BFE64599/image-size/large?v=v2&px=999 "JWM error1.png")![JWM error2.png](https://community.atlassian.com/t5/image/serverpage/image-id/224648iC4BBF24E12CD8F24/image-size/large?v=v2&px=999 "JWM error2.png")![JWM error3.png](https://community.atlassian.com/t5/image/serverpage/image-id/224649i8901F30E01F73363/image-size/large?v=v2&px=999 "JWM error3.png")


Answers:
author: Nic Brough -Adaptavist-
body: The strikeout is not directly generated by status, it's done by having the resolution field not empty (if it's null, the issue is unresolved, if there's any value, including ones like "open" or "needs more work", then it is resolved, and struck out)

Most of us try to line up setting and clearing the resolution with our end-status in the workflow. So going into a status in the last column on your board will set, or ask the user to set, a resolution, and moving an issue from the last column to any other will clear it.

Looking at your screenshots, I think you've got your status and resolution into a bit of a mess.

You appear to be doing the opposite of what I've described - you've got resolved issues that are "in progress" and unresolved issues that are "done". I would want to edit your workflow, implementing the setting and clearing of resolution in a different order.

"Done" should be in the "Done" category (green), "In progress should be in the ""in-progress category" (blue) and To-do/scheduled is ok, but if it's actually the first status in your flow, I would think about moving it to "to-do" (grey)

comments: author: David Morgan
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) many thanks for unravelling my mess! All appears to be sorted!


author: John Funk
body: Hey David,

With Jira Work Management projects, Done issues will disappear from the Board after 2 weeks. That's probably what you are seeing if it is only a discrepancy in Done issues.

comments: author: David Morgan
body: Hello John!

Unfortunately it's not that! In fact it's probably the opposite...

I guess there's a bug in the background?


author: John Funk
body: Were IRS-5 and IRS-6 every done at some point and then reopened?


author: David Morgan
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) possibly?! But all sorted now! Many thanks for this!


author: David Morgan
body: .
How do I write a JIRA query to count how many tickets in the backlog have not been sized?
Asked by Nella Juma:

I would like to create a dashboard to track how many tickets have not been sized in the backlog and have not been sized in the current sprint. I am only tracking tickets and storys and once in the dashboard was asked to create a custom count query for the "story size" being empty.


Answers:
author: Hamza Chundrigar
body: Hi [@Nella Juma](/t5/user/viewprofilepage/user-id/4702318)

The JQL to find issues that do not have been sized (i.e. Story Points field has not been fulfilled) within a project --- you could use the following query:

```
project = MP AND "Story Points[Number]" = Null
```

*Replace MP with your Project Key*

*** ** * ** ***

If you would like to query for multiple projects at once with the same criteria then you can use:

```
project in (A, B, C) AND "Story Points[Number]" = Null
```

You can then use these JQLs in your dashboard gadgets such as the Filter Results gadget ( that displays the results of an issue filter) or you could use the Issue Statistics gadget (which would display the collection of issues returned from a filter, broken down by a field).

*Cheers,*

*Hamza*


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Start with a look at the filter for the board (if it's not a Software board, it will probably be just "Project = X")

Take a copy of it, and add two new clauses

and "story size" is empty and status not in (closed, done, ended)

You now have a filter that will find unsized issues in your backlog, including any in open sprints (active or future).

You can now use that filter in any dashboard gadget to help drill down into or report upon the list.


Tags: cloud

jira-work-management-cloud
Newline Characters in Table not handled correctly
Asked by Scott Bauer:

I am trying to create a table with one line, as it is to be imported via API to the comments of a test case.

Per documentation, it mentions using \\\\ as a newline character, but the issue is as follows:

\|\|Header\|\|\\\\\|Cell1,1\| gives this after render:

| Header |   | Cell1,1 |
|--------|---|---------|

So instead of formatting the line break as a newline, it is formatted as a cell containing a line break within.

Can someone help me? The output I am hoping to achieve is

| **Header** |
|------------|
| Cell 1,1   |

But it must be inputted as a one-line statement since it has to be in JSON format prior to the import -

In other words,

\|\|Header\|\|

\|Cell1,1\|

Can not be used. Any help would be appreciated, thank you


Answers:
author: Stefan Salzl
body: Hi [@Scott Bauer](/t5/user/viewprofilepage/user-id/5071366) -- welcome the community,

there was a similar question like this some time a go. As far as I remember the solution was to use

```
\n 
```

instead off

```
\\ 
```

as newLine character in your payload.

As far as I understood it correctly and my little API skills are sufficient I tried to update a description field of a bug in my system via API and the line break worked.

Hope this was helpful.

Best  
Stefan


Tags: automation

bug

jira-software
Need multiple reporting people
Asked by Hemant Shah:

In our organization, there is 1 person who adds all the issues in the JIRA but that name cannot be changed which is the reporter there is 2nd person in the organization so we need 2 reporting people on the issue.  
Who can be easily notified and take the work ahead if its done or not.


Answers:
author: Amar
body: [@Hemant Shah](/t5/user/viewprofilepage/user-id/5072782) were you able to get reporting to multiple users working?

I am looking for multiple people to be notifed/ watch issues not always but some issues require this.

[@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) \& [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)

JIRA is used for multiple reason and an issue can be used as a task where an entire team, or multiple people need to be notified.

I tried looking for the watcher field but could find it in JIRA

comments: author: Jack Brickey
body: Watcher is illustrated by the eye icon in upper right on issue view.


author: Amar
body: This is it! Watcher is the solution!!! thank you.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

It does not really make sense to have multiple reporters on a single issue.

It sounds like what you are doing is having one person do all the typing for a number of people (including themselves). Jira supports that case - your typist should set the reporter to the person asking them to create the new issue. The typist is then recorded as the "creator"


author: Jack Brickey
body: Hi [@Hemant Shah](/t5/user/viewprofilepage/user-id/5072782) ,

I'm not sure I fully understand what you stated here. I don't believe you need to ++reporting++ individuals. There is only one person that reports an issue in Jira.

It sounds like you simply need another individual added to all of the issues created so they are notified. If that is the case then you should add them as a watcher. Now if this individual is always going to be the same then you can easily do this with automation. Every time an issue was created that individual would be added. Is the watcher is dynamic then I would need to understand the criteria/Conditions around choosing the right individual. Again this likely can be done using automation.


Tags: cloud

jira-work-management-cloud
Need to view all issues at one place
Asked by Hemant Shah:

We are a team of 35+ members each member creates their respective issues in their respective boards but we need a view as an admin to view each and every issue raised on the portal.  
So we can see what work is in progress and how much are completed.


Answers:
author: Jack Brickey
body: Hi [@Hemant Shah](/t5/user/viewprofilepage/user-id/5072782) ,

you have posted this question under Jira work management and yet you mention portal which is a Jira service management feature. Can you please confirm what product you are inquiring about here? You also mention users are creating issues in there boards. Are you saying that each individual create their own kanban board. Generally this is not something I would recommend but it really depends on your requirements and how your team works. You can easily create a kanban board that can be quickly filtered by individuals. That is the purpose of the avatars at the top and you can also use quick filters for a similar behavior. If indeed you are working with JWM then it should default to a board that includes all issues for that project.

comments: author: Hemant Shah
body: Jira Work Management


author: Jack Brickey
body: Thanks for that. In JWM the default board will show all issues in the associated project. If you are wanting a board that spans multiple projects then create a board based upon a filter, e.g. project in (a,b,c,d), and set the location to your profile.


author: David Morgan
body: [@Hemant Shah](/t5/user/viewprofilepage/user-id/5072782) - I think you're after a "helicopter" view across multiple project boards? I'm in need of similar... this is a feature that is in development by Atlassian at this time.... although I've not got an idea when it will be available!


author: Hemant Shah
body: True this is what as an entrepreneur I would like to know whats happening in all my projects and get a holistic view of everything so things are in place in work management.

[@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) is there any way where we can see everything

My team has grew from 35 member to 60 member its getting difficult to have a view of everything.


author: John Funk
body: Hi [@Hemant Shah](/t5/user/viewprofilepage/user-id/5072782) - It's not clear how many separate projects you have or if there is even a need for having multiple projects. Individual members should not have separate projects for their own work if that is what is happening. Projects in Jira are intended to be team and/or product based.

Having said all of that, I would suggest you create a board that consolidates all of the projects in the filter used to create the board. Here is an article that will guide you on how to do that.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


Tags: cloud

jira-work-management-cloud
Custom field - Is it possible to limit field to a defined number of digits?
Asked by Anette Noll:

Hi all,

it would be great if there is a solution to this:

I am looking for a possibility to limit a custom field type 'number field' to a defined number of digits.

Curious about the responses


Answers:
author: John Funk
body: Hi Anette,

Out of the box with Cloud, no. You might be able to do it with the ScriptRunner Behaviours add-on which is in Beta right now.


Tags: cloud

jira-software-cloud
Configuraci?n general en vista LISTA
Asked by Leticia Bossus:

Muy buenos d?as Comunidad!

Necesito cambiar un por defecto que viene en la vista LISTA.

Hoy cuando entro a esa vista no muestra los elementos finalizados (la opci?n para mostrarlos viene por defecto deshabilitada), yo necesito habilitarla y que quede as? cada vez que cualquier usuario entre a esa vista.   
LO QUE VIENE POR DEFECTO

![Captura de pantalla 2022-11-04 104715.png](/t5/image/serverpage/image-id/224181iF94726A71C994505/image-size/large?v=v2&px=999 "Captura de pantalla 2022-11-04 104715.png")

LO QUE NECESITO QUE QUEDE CONFIGURADO Y FIJO

![Captura de pantalla 2022-11-04 104836.png](/t5/image/serverpage/image-id/224182iA168779FD82A94BA/image-size/large?v=v2&px=999 "Captura de pantalla 2022-11-04 104836.png")

Desde ya muchas gracias por toda la info que me puedan dar!

Saludos,


Answers:
author: Hannes Obweger - JXL for Jira
body: Hola,

(Este texto ha sido traducido autom?ticamente.)

La configuraci?n en la vista de lista de JWM es por usuario y no se puede compartir. Esto se ha discutido varias veces, pero no hay soluci?n que yo sepa.

comments: author: Hannes Obweger - JXL for Jira
body: Si est? abierto a las soluciones de Atlassian Marketplace, es posible que le guste la aplicaci?n en la que est? trabajando mi equipo, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2182575).

JXL es una vista completa de hoja de c?lculo/tabla para sus *Jira issues* que le permite ver, editar en l?nea, ordenar y filtrar por todos los campos en sus *issues*. De forma predeterminada, su configuraci?n se comparte entre todos los usuarios.

As? es como se ve en acci?n:

![status-change.gif](https://community.atlassian.com/t5/image/serverpage/image-id/224186iF5B6607A310A4707/image-size/large?v=v2&px=999 "status-change.gif")

JXL se agrega a la navegaci?n lateral, por lo que muchos de nuestros clientes lo utilizan con ?xito como una extensi?n de las vistas nativas. Otra cosa a tener en cuenta es que JXL funciona con todo tipo de proyectos: JWM, Jira Software o Jira Service Management.

Espero que esto ayude,

Saludos,  
Hannes


author: Leticia Bossus
body: Gracias por tu respuesta [@Hannes Obweger - JXL for Jira](/t5/user/viewprofilepage/user-id/4289506) !


Tags: cloud
How to assign the same task multiple times to different users?
Asked by Adam Gregar:

I have a group of product managers to whom I assign the same work in parallel (each of the PMs is responsible for certain brands in our portfolio). For example:

*Task:* Reduce stock levels

*Subtasks:*

1. Create report of old stock
2. Communicate the problematic SKUs to supplier and ask for solution
3. Create a mailing campaign to support sales
4. ...

Then I need each of the PMs to do this for their products.

Is there a better way to handle this than just cloning the issue and assigning it to each user?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Adam Gregar](/t5/user/viewprofilepage/user-id/5070824) and welcome to the community,

Cloning is by far the best choice you've got. I began writing another solution as you will see down below, but even the thought of writing a such cumbersome workaround isn't worth it. Apart from cloning, you could search the marketplace for an app which would suit your needs.

~~If you are working on a CMP, then what you could possibly think of implementing is the following scenario, which can't be dynamic. It's going to be "hard coded", meaning that your PMs should remain the same (as number and as users):~~

* ~~You can have only one task with its subtasks, assigned to **you**~~
* ~~You will create X self transitions on your subtask/task workflow which represents the subtasks each user should....~~


Tags: cloud
Calculate due date based on Original Estimate
Asked by Liz T:

Use Case: We are using the **Original estimate** field to estimate how long a task should take. Ex: Original estimate = 3w  

We'd like the **End date** to update when somebody updates the **Start date** on a task, based on the **Original estimate** .  
Ex: Start date 11/3/2022 + Original estimate 3w = End date (11/24/2022)  

Question: Does anybody have a suggestion on how I could create this automation?  
I got this far:  
\>\>When field value changed --start date  
\>\>then edit issue --due date  
but then don't know what to put in...I've tried various JQL, but can't get it to work.  

Would this need to be a JQL or should it actually be JSON?  

<br />


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Liz T](/t5/user/viewprofilepage/user-id/5038317) and welcome!

This is what you are looking for <https://community.atlassian.com/t5/Jira-questions/Ho-to-calculate-the-due-date-field-based-on-original-estimate/qaq-p/1645180>

comments: author: Liz T
body: Thank you!!


author: Liz T
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) It worked! I really appreciate your help : )
Cloud Jira : Can I pull Non-Jira data into the Jira-Cloud dashboards?
Asked by Namrata Anant Sabnis:

Our organization is exploring Jira Cloud at this time. We wonder, does Jira Cloud Dashboard have the ability to pull information from Non-Jira data sources? Like Salesforce/PowerBi?

How does it work?


Answers:
author: Benjamin
body: Hi [@Namrata Anant Sabnis](/t5/user/viewprofilepage/user-id/4037027) ,

Not out of the box. You will need connectors to do this depending on the source.

For example powerBI, you may want to look into this add-on:

[https://marketplace.atlassian.com/apps/1221150/power-bi-connector-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1221150/power-bi-connector-for-jira?tab=overview&hosting=cloud)

Suggestions is to get all your list of requirement data sources. Then look at the Atlassian marketplace to see if there's an add-on to pull the data into Jira and has widgets for the data source to be place in the dashboards.

However, if you are doing data correlation and modeling, might consider thinking about an application that can ingest almost any source data(Strutuce and non-structure.

-Ben


author: Namrata Anant Sabnis
body: Thanks [@Benjamin](/t5/user/viewprofilepage/user-id/3275402) , that helps!
Is Jira Work Management just plain original Jira?
Asked by Darren:

I know Jira was once-upon-a-time just buttons 'To Do', 'In Progress', 'Done'

Then later came a plugin developer called Greenhopper that created Rapid Boards where we could have Scrum and Kanban Boards. Atlassian later bought that and called it 'Jira Software' and then the original 'push button' Jira was called Jira Business or Jira Core

So is 'Jira Work Management' just the latest branding for old, original Jira Business / Jira Core?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Darren](/t5/user/viewprofilepage/user-id/618068)

I don't think so. JWM has a lot more functionalities than Jira Core (currently on server) has. The backend could be the same (well... part of), but the functionalities that provides, do not exist on Jira Software, or JSM.

comments: author: Darren
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

"but the functionalities that provides, do not exist on Jira Software, or JSM." - ah, I must have missed this: can you give an example of functionality that is in JWM that is not available in Jira Software, please?


author: Alex Koxaras _Relational_
body: [@Darren](/t5/user/viewprofilepage/user-id/618068) it would be better if you could experiment with a free JWM instance, but here are some screenshots of functionalities that you will not find in jira core (to name a few):

Built-in dashboard/summary {#toc-hId--521478432}
------------------------------------------------

![JWM Built in dashboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/224375iBA74DB56EF332BD7/image-size/large?v=v2&px=999 "JWM Built in dashboard.png")

Forms {#toc-hId-1966034401}
---------------------------

![JWM forms.png](https://community.atlassian.com/t5/image/serverpage/image-id/224373i75AF29AD416D01BD/image-size/large?v=v2&px=999 "JWM forms.png")

Calendar {#toc-hId-158579938}
-----------------------------

![JWM calendar.png](https://community.atlassian.com/t5/image/serverpage/image-id/224374iD48AD4026C53B529/image-size/large?v=v2&px=999 "JWM calendar.png")

List {#toc-hId--1648874525}
---------------------------

![JWM list.png](https://community.atlassian.com/t5/image/serverpage/image-id/224376i266DA9BAA76B9AC6/image-size/large?v=v2&px=999 "JWM list.png")

Timeline {#toc-hId-838638308}
-----------------------------

![JWM timeline.png](https://community.atlassian.com/t5/image/serverpage/image-id/224378iA25ECF3DB2D226AC/image-size/large?v=v2&px=999 "JWM timeline.png")


author: Darren
body: Thanks [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) - the images really helped. Yeah I can see what they've done :) Thanks again :)


Tags: cloud