youngmon/atlassian-qna huggingface dataset:
Jira App App session key
Asked by Andy Clarkson:

Dear Community,

I have a little issue I'm trying to resolve on Jira.   
we have changed the password on our Main Jira account and activated MFA on the account but it looks like any currently signed in sessions when a user is using the app doesn't refresh or re-ask for the password. Also when I activated MFA the app hasn't picked up this change.   
does anyone know when the app session certificate expires or how I can force the expiry.   

To note: I have tried the log out of all session in the account security settings and this doesn't work.   

This could be a possible bug and it is a current security breach we are trying to deal with. Support can't help because this is the free version of Jira.   

Thanks for anyone with a good idea or a way to test this and reach out to Jira Support


Answers:
author: Andy Clarkson
body: I just wanted to report back on this for anyone that sees it in the future.   
Because of the nature of the request and that it was linked to logins support did get involved.   
Support were very helpful but the way app sessions work they were unable to come up with a solution. This has been reported internally and my hope is a solution can be found in the future to this problem.   
the resolution was to delete the account which was being used.   
we are aware it was a shared account so we have moved to single accounts for our users.   
I hope this helps someone and this hole can be patched in the future.   
thanks

Andy


Tags: cloud

jira-work-management-cloud
how to search on a custom field ?
Asked by Aline Veyradier:

Hello,

I created a custom text field \[type Text Field (single line)\], but when I search for an info based on this field in the search field, the result is null.

I am working in the cloud, with Jira Work Management.

If you have an idea, please let me know.

Best regards

Aline![2023-06-09 11_15_57-Tableau - Demandes de publication vid?o - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/262325iE98D2B55E0D6A577/image-size/large?v=v2&px=999 "2023-06-09 11_15_57-Tableau - Demandes de publication vid?o - Jira.png")


Answers:
author: Dave Mathijs
body: Hi [@Aline Veyradier](/t5/user/viewprofilepage/user-id/4704698)

Search on the board {#toc-hId--464189341}
-----------------------------------------

You can search by keyword or [issue key](https://support.atlassian.com/jira-work-management/docs/work-with-issues-in-jira-cloud/#Workingwithissues-Projectandissuekeys) in the board view. Enter the keyword or [issue key](https://support.atlassian.com/jira-work-management/docs/work-with-issues-in-jira-cloud/#Workingwithissues-Projectandissuekeys) you want to search the issues for and all issues containing that keyword will be shown.

You cannot search on other fields.

comments: author: Aline Veyradier
body: Too bad but thank you for your answer !

Best regards


author: Dave Mathijs
body: Thanks to click the green 'Accept answer' button if your question was answered.


author: Aline Veyradier
body: Any idea how I could search my custom field elsewhere than in the board view ?


author: Dave Mathijs
body: You can perform an issue search on this field and add the custom field as a column in your search results. You can then save the search results as a filter and use the filter. Or add the filter to a dashboard.


Tags: cloud

custom-field

jira-work-management-cloud

search
JWM - Issue type scheme Update Help
Asked by Elif Alverson:

Hello,

We are using a JWM project template to create new projects. It is pulling the same screens and schemes from the template for the new projects as expected.

However when I try to use a different issue type screen scheme , I do not see the issue type screen scheme I wanted to use. I had to create a new issue type screen scheme which is auto named "New issue type scheme for project X Project Template". Is there a way to use an exiting issue type screen scheme? If not how to rename this one? I also noticed this scheme uses the main project template field configuration that I would like to change. Any way to do that?

Thank you.


Answers:
author: John Funk
body: Hi Elif,

Is this a Company-managed JWM project? If you go to Settings \> Issues \> Issue Type Schemes do you see the new scheme you want to use instead?

If all of that is yes, do you go to Project Settings \> Summary and then click on the Issue Type Scheme name?

And once there then click Action drop down on the upper right and choose Use a different scheme.

comments: author: Elif Alverson
body: Thank you!


Tags: cloud

field

issue-type

jira-work-management-cloud

screen

template

workflow
How to see all my projects in one calendar
Asked by Lorena Martinez:

Hi!

I work in a Marketing agency and we would need to have Jira set up as follows:

1. We would like to see all projects in one calendar.

Need: we need to see all projects (not with their tasks) in one calendar in order to see the workload in future months and be able to take a decision when selling new projects.

We tried Big gant but we are not able to set it up as we need.

We would be grateful if you could help us on this!

Thank you

Lorena


Answers:
author: Trudy Claspill
body: Hello [@Lorena Martinez](/t5/user/viewprofilepage/user-id/5238917)

Welcome to the Atlassian community!

Are you using Jira Cloud or Jira Data Center? If you URL is similar to the following you are using Jira Cloud:

https://\<something\>.atlassian.net

Are you using the Jira Work Management product or the Jira Software product or both? Are you creating Business/Work Management projects or Software projects or both?

It looks like [ProjectTrak](https://marketplace.atlassian.com/apps/1210816/projectrak-take-control-of-your-projects-in-jira?hosting=cloud&tab=overview) might provide what you want. I have never used that app before. I'm sure there are others that might do the same thing.

comments: author: Lorena Martinez
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) - Thank you for your answer. We have Jira Cloud - Jira Software.

We will need to be able to see a calendar with all projects (not their issues), so we are able to check fast if in the coming months we do have time to accept a new project, according to workload. If there is any app you have used before, it would be great.

I feel we tried different but none give us the service we need.


author: Trudy Claspill
body: I have never had that requirement, so I have not worked specifically when any apps that can fulfill that requirement.

As I mentioned, it looks like [ProjectTrak](https://marketplace.atlassian.com/apps/1210816/projectrak-take-control-of-your-projects-in-jira?hosting=cloud&tab=overview) might provide what you want. I suggest you try that one.

You could also tell us which apps you have actually tried and how they were unable to fulfill your requirement.


author: John Funk
body: Hi Lorena - Welcome to the Atlassian Community!

If you have a premium subscription, then there is a new feature coming that will provide you with what you are looking for.

<https://community.atlassian.com/t5/Jira-Work-Management-Articles/COMING-SOON-See-all-your-projects-at-a-glance-with-overviews-in/ba-p/2315325>

comments: author: Trudy Claspill
body: That would show the individual tasks for all the projects on one calendar. The OP is asking for a higher level view, I think, showing the start and end dates at the project level.
JWM Team Managed Board View Grouping does not stay set
Asked by Brian Taylor:

I am new to JWM, and working with the Team-Managed board allows me to group by specific fields. However, the grouping no longer exists if you leave the board view or refresh the browser. Is there something that needs to be done to keep that group setting, or is this normal behavior?


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Brian Taylor](/t5/user/viewprofilepage/user-id/594677)

I just tried this on my site and it *appears* to work for me, at least for the "default" fields of Status, Priority, and Assignee. Are you using other fields for the grouping?

(The grouping does not seem to be persisted in the List view, but that's presumably a different story.)

Best,

Hannes


Tags: cloud

jira-work-management-cloud
Save filtered views
Asked by Noah Hofmann:

Hey,

as for today June 2023 filtered views in business projects are not saved. As soon as I change the view the settings are reset again.

Is this something Atlassian plans to address?  
I'm aware, that for now I save filtered views in Chrome as a bookmark and this works. But will this be changed any time soon (f.e. save views per user)?

It would be much more convenient ?


Answers:
author: Trudy Claspill
body: Hello [@Noah Hofmann](/t5/user/viewprofilepage/user-id/3917128)

There is a change request about that to which you can add your vote/comments:

<https://jira.atlassian.com/browse/JWMCLOUD-127>


Tags: cloud

jira-work-management-cloud
Roadmap for Atlassian Cloud Work Management
Asked by Leon Pavesic:

Hello,  

I have a screenshot with a question if we can use this:  

![Anmerkung 2023-06-07 101919.png](/t5/image/serverpage/image-id/261720i5B8CB3ADB1EE4A96/image-size/large?v=v2&px=999 "Anmerkung 2023-06-07 101919.png")

is there a function to use roadmap in Atlassian Cloud Work Management and if yes, how can I turn it on as an Org Admin for all projects? Is there a function to use it in Atlassian Cloud Service Management and how?  

Kindest regards


Answers:
author: Trudy Claspill
body: Hello [@Leon Pavesic](/t5/user/viewprofilepage/user-id/5237491)

The image you shared is not the native Jira Roadmap functionality. It must have been made available by the addition of a third party app to your Jira instance.

You'll need to review the documents provided by the app vendor to see if it can be used with Work Management or Service projects.


Tags: cloud

jira-work-management-cloud
Linked stories not visible on Portfolio.
Asked by Neha Arora:

We are following two types of hierarchy our Project board -

**A. Initiative --\> Epic --\> Linked stories** and

**B. Initiative --\> Epics --\> Issue**

When i create a Protfolio, I am only able to see only those stories which are following the hierarchy - **A (i.e. Initiative --\> Epics --\> Issue) but not B. (i.e. Initiative --\> Epic --\> Linked stories).**

Can someone please help me understand what do i have to do so that i can see both type of linkages in Portfolio/Roadmap ? Really appreciate a response.

Linking we are using is - 'Implemented by'


Answers:
author: Paul O
body: Put simply:

**A. Initiative --\> Epic --\> Linked stories** is NOT a hierarchy

**B. Initiative --\> Epic --\> Issues *IN EPIC***is a hierarchy

An issue linked to another issue is just that - regardless of whether the link is called 'blocked by', 'parent of', or 'duplicate of'. It's best thinking of link types as labels, and a link as a flat relationship rather than a hierarchical one.

An issue that is the parent of another issue is a different beast: the parent is the sum of the children and from a planning perspective you may consider it the sum of the effort or time. The children are the elements that make up the parent and are intrinsic to the parent.

You can include non-hierarchical relationships in your plan. (I usually do) and you can work with them on via the dependencies view rather than the planning view because that's what they are : plan dependencies


author: Joseph Chung Yin
body: [@Neha Arora](/t5/user/viewprofilepage/user-id/4208824) -

In AR currently, it doesn't support linked issues in the plan scope view. In our company, we also uses ALM Structure for Jira to supplement the AR plan's lack of this functionality. We uses Structure to display the entire AR plan's issues (including linked issues).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


author: Gonchik Tsymzhitov
body: Hm, as I see into my test instance you can't see it :(


Tags: advanced-roadmaps

server
User Story not appearing in Advanced Roadmaps
Asked by Mike Lemmon:

Hi There:

I have an issue that some of my User Stories in JIRA are not appearing in Advanced Roadmaps.

When I investigated it seems that If User Story was in a Sprint that is now closed, and the User Story was moved to the backlog as it was not completed.. in Advanced Roadmaps it will still show under the Closed Sprint and not the Unassigned (Backlog)... is there a .. fix for this so that I don't have to keep checking between JIRA and Advanced Roadmaps to ensure nothing goes missing?

Thanks, have a great day.


Answers:
author: Dave
body: Hi [@Mike Lemmon](/t5/user/viewprofilepage/user-id/3799418) ,

Unfortunately there's not a fix for this at the moment and I agree that it is frustrating (and something that I'd personally like to get fixed!). Unfortunately it's not a high priority for us to address this at the moment but it is something that I'll try to get us to address in the future because it can result in a confusing roadmap.

It would be interesting to get your thoughts on how you'd best like to see this resolved. I believe that the intent was to show when an issue took several sprints to complete, but in the case you're describing (where the issue was returned to the backlog and not planned for a future sprint) then it is not particularly helpful. Even if you do plan it for a future sprint then it gets the appearance that it has been worked on continuously for a long period of time.

My personal preference here would be to maintain the current behaviour only if the issue is in either an in progress or completed status category (and ideally only if it was assigned to consecutive sprints). I don't think that we want to lose the behaviour where you see that work has taken many sprints to complete.

Regards,

Dave

comments: author: Mike Lemmon
body: Hey Dave:

Thanks for the response, much appreciated.As a work around I have been moving the missing User Stories into a Sprint called "Currently Unassigned", when this is brought into Advanced Roadmaps, in our Sprint Capacity view, we now have Sprints of "Currently Unassigned" which represents something that was once in a Sprint, not completed and now not in a Sprint, as well we have the "Unassigned" Sprint which represents User Stories that have never been in a Sprint.

This provides some additional information then just having the Unassigned Sprint.

Thanks again, have a great day.


author: Dave
body: No worries [@Mike Lemmon](/t5/user/viewprofilepage/user-id/3799418) , thanks for sharing that workaround - that's very interesting.

Typically I try and find a future sprint (knowing that it'll probably move anyway) and then specifically set the start and end dates to match the sprint so that the issue bar isn't stretched. Not an ideal solution, but I can live with it for now.

Regards,

Dave


Tags: advanced-roadmaps
How can fix bug reports in Overpass Turbo?
Asked by Pala Umajyothi:

Overpass Turbo is a web-based data mining tool am unable to fix that please can u ping me that relevant details


Answers:
author: Nic Brough -Adaptavist-
body: I suspect you've landed in the wrong place here. Overpass Turbo is not an Atlassian product.

My guess is that OT are using an Atlassian system for documentation and/or support/help requests, and you have clicked on help with the Atlassian system, rather than help with OT


Tags: advanced-roadmaps
How do I enter/display the top level to group initiatives on the left pane of the advanced roadmap?
Asked by Mischa Sturm-Peters:

See example below 'payments', 'website experience', 'Consumer App'.

I need that too, preferably including the sweet icons.

Are those the so-called domains?

![Screenshot 2020-12-30 at 16.34.01.png](/t5/image/serverpage/image-id/123791i02B771DDCB59C8C7/image-dimensions/301x445?v=v2 "Screenshot 2020-12-30 at 16.34.01.png")


Answers:
author: Joseph Chung Yin
body: [@Mischa Sturm-Peters](/t5/user/viewprofilepage/user-id/4207418) -

Hi Mischa:

This is controlled by your view setting for your plan. You can create custom view by accessing the "View Settings" option. See reference <https://confluence.atlassian.com/advancedroadmapsserver/customizing-view-settings-962968240.html>

![2020-12-30_8-41-53.png](https://community.atlassian.com/t5/image/serverpage/image-id/123809i1B2A1A610578DCB8/image-dimensions/274x289?v=v2 "2020-12-30_8-41-53.png")

In your case, you can tag your initiatives with (i.e. Components or Labels) then you can group them properly. Lastly, I don't know how you obtained "sweet icons"?

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

comments: author: Mischa Sturm-Peters
body: Thanks Joseph!


author: Mark Davies
body: Hi [@Mischa Sturm-Peters](/t5/user/viewprofilepage/user-id/4207418)

To get the icons like this, you'll need to navigate to your project and go to the project settings. From there you can change the avatar or upload your own image. This will then display in Advanced Roadmaps, when you group by project.

Cheers

Mark


Tags: advanced-roadmaps
Working day configuration with Advance Roadmap new planning interface
Asked by Bhumika Dave:

Hello Experts,

How can I configure working days with New planning interface of Advance Roadmap?

Basically, I want to plan keeping holidays in mind, something like you can not start your ticket on 25th December or team will not work till 3rd January.

As a workaround, I switched to old interface, where the option is available, but still my Roadmap doesn't consider it after switching back to new interface.

Help appreciated!

Regards


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Bhumika Dave](/t5/user/viewprofilepage/user-id/4180553)

Yes. Individual capacities and absence is not supported in the improved interface. You have to use the live plan which I know in comparison a bit more feature rich and demands far more time to get used it.

Ravi

comments: author: Bhumika Dave
body: Thanks Ravi. Can you please elaborate on live plan? Is it Atlassian feature and how to use it?


author: Ravi Sagar _Sparxsys_
body: Hi [@Bhumika Dave](/t5/user/viewprofilepage/user-id/4180553)

Yes live plan was the old version of Portfolio (now Advanced Roadmaps). If you want to learn more about the limitations of the improved interface then take a look at this [page](https://confluence.atlassian.com/advancedroadmapsserver/future-releases-and-limitations-953663163.html). In case you want to learn Advanced Roadmaps I made [series of videos](https://www.ravisagar.in/courses/mastering-advanced-roadmaps-portfolio-jira) covering both live and improved interface in detail.

I hope it helps.

Ravi


Tags: advanced-roadmaps
What is the difference between Teams and Shared Teams? Can you set up both using the same Team name
Asked by Ed T:

What is the difference between Teams and Shared Teams? Can you set up both using the same Team name?

Trying to assign induvial capacity for each team member.


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Ed T](/t5/user/viewprofilepage/user-id/4122196)

If you are using the improved interface then you will not be able to use the individual capacities.

Shared teams can be used in multiple plans. This is useful in cases when you need to assign tasks to let us say designers who might be working only for specific tasks across projects.

Check this page for more [details](https://confluence.atlassian.com/jiraportfolioserver/sharing-teams-966066121.html).

Ravi


author: Radek Dost?l
body: A 'Shared team' can be used across multiple plans. A 'local team' or how-else-to-call-it is plan-specific, meaning you can only use it in a specific plan that you create this team in.

As far as I know there is no unique key constraint on team names, and there can be multiple teams of the same name, regardless of whether they are "local" or shared. Mind you that if you have 2 teams, 1 local 1 shared, they are still 2 different teams, and can have different members/velocity.

I'm not a roadmaps/portfolio guy, but my impression is that the recent versions don't quite support individual member capacity planning, but rather focus on team velocity instead as a whole. I hope that someone can elaborate on that a little better.


Tags: advanced-roadmaps
Auto-schedule: Why story with higher priority are not put in earlier Sprint
Asked by Cecilia Chan:

Hello all,

I have a question regarding the auto-schedule criteria. I have a Sprint of 2 weeks time and team velocity of 55 story point/ Sprint.

In this plan, there is only 1 story with highest priority, however, in the auto-schedule result, it is not planned in the first Sprint.

I have also try the ranking, but seems it is not related either.

Does anyone know the logic of it? Thanks. ![Advanced roadmap.png](/t5/image/serverpage/image-id/123400iABC2BE769978319B/image-size/large?v=v2&px=999 "Advanced roadmap.png")uto-schedule? Thanks.


Answers:
author: Dave
body: If you change the hierarchy filter to just show stories - what does the ranking look like?

Stories and epics are ranked independently (every issue in Jira has a global unique rank) and a story can be ranked higher than another story belonging to the a high ranked epic.

The priority field is not considered by the auto-scheduling algorithm, but the rank is.

Regards,

Dave


author: Ravi Sagar _Sparxsys_
body: Check if there is a dependency on story or it is assigned to a release in future.

comments: author: Cecilia Chan
body: No. There is no dependency or no released assigned.


Tags: advanced-roadmaps
How would I compare my current plan against an initial plan to see schedule slip?
Asked by Nick Sweet:

In Microsoft Projects, there's the concept of a [Tracking Gantt Chart](https://www.theprojectcornerblog.com/2017/10/30/tracking-gantt-view/) that allows you to see the difference between your initial plan and your actual accomplishments. It's a clear indicator of schedule slip.  

Is that possible in Advanced Roadmaps? This is an adoption blocker for us.


Answers:
author: Walter Buggenhout
body: Hi [@Nick Sweet](/t5/user/viewprofilepage/user-id/1138),

Your question is all about baselining. The baseline is something that was available in Portfolio 2.x but not in the *new planning experience*.

Advanced Roadmaps has a different approach to schedule slip. This is all over the place in the **on track / off track** status indicators on the release page. It is available through the **alerts** in the top right corner of your screen. It is available in the color coding of the roadmap timelines (issues with a problem are highlighted with a yellow color). I personally think they are much more helpful than comparing with the baseline to indicate there's a problem with your plan.

Nevertheless, you can definitely add baselining functionality to your plan by adding custom fields for *baseline start* and *baseline end dates*, where you can then store the baseline start and end dates. The graphical visualisation of that baseline is currently missing, but you would be able to show the baseline dates in the fields section of your plan, while the actual plan is displayed next to it.

If you'd like, you can watch and vote for [suggestion JSWCLOUD-20495](https://jira.atlassian.com/browse/JSWCLOUD-20495) about enhancing this capability.

comments: author: Nick Sweet
body: Thanks -- that's a great answer!  

I think the intent is to use schedule slip to inform future planning. Though, for a scum-based team, I think that tends to be covered at a sprint level. I don't know how I'd track that for a kanban-style team apart from baselining -- do you have any recommendations?


Tags: gantt

advanced-roadmaps

baseline

cloud

track