youngmon/atlassian-qna huggingface dataset:
Deleting label value from archived issue
Asked by John Bradley:

Hello,

When a Jira user creates a new issue, the Label field has a select of recent labels. One of them has absolutely no meaning and we would like to delete/remove it from the select list. We believe this label value is assigned to an archived issue.

Is there a way to do this, or possible retrieve an archived issue where the label matches the one we want to delete?

Thanks in advance to anyone that can help,

John


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@John Bradley](/t5/user/viewprofilepage/user-id/5469424)

This was answered well a while back. The short answer is you can use bulk edit to remove the label from issues with it and then wait for it to disappear from the suggested label list.

<https://community.atlassian.com/t5/Jira-questions/How-to-remove-a-label-from-the-recent-labels-list/qaq-p/1814436>

comments: author: Trudy Claspill
body: Adding to this...

The key is that if the project is Archived issues in it will not be returned in issue searches. Additionally you cannot edit issues in Archived projects.

So, if you suspect that the label is used in issues in Archived projects you will have to Restore the project in order to search for issues with that label and to edit the issues to remove the label.

Even using the API you cannot retrieve Archived project issues with an issue search.

The only way to view the data in an issue in an Archived project is to use the URL that directly displays that one issue.


author: John Bradley
body: Thank you for this, unfortunately I have no idea what the project is. I was hoping I could somehow find the archived projects and restore it, I can only assume it was a project that was archived before my time.

I'll just have to deal with the label list having that one blemish. Personally, I think it's almost impossible to maintain a clean label list since you can type whatever you want in the field, but my CIO asked me to look into it.


author: Trudy Claspill
body: Hello [@John Bradley](/t5/user/viewprofilepage/user-id/5469424)

If the project has been archived using the native Jira Project Archive feature then an admin with sufficient permission can see the full list of archived projects and restore any of them at any time. For more information about archiving projects and restoring archived projects refer to

<https://support.atlassian.com/jira-cloud-administration/docs/archive-a-project/>

Archiving projects with the native feature doesn't remove the projects from the system. It just "hides" them from non-Admins.


author: John Bradley
body: Thank you [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) - I looked at the Archived Projects section and there were none listed, and I think I know why. We recently migrated from Jira Server to Cloud, and I think that may be where the problem lies as far as not seeing archived projects.


Tags: cloud

jira-cloud
Is there a way to bulk import and email issues using automation
Asked by Sharath Parasuraman:

How do I bulk import issues (open stories) from my project and email them .. I have tried automations and it sends email individually .. Can I do a bulk reporting and send in 1 email.


Answers:
author: Bill Sheboy
body: Hi [@Sharath Parasuraman](/t5/user/viewprofilepage/user-id/5555753) -- Welcome to the Atlassian Community!

What problem are you trying to solve by doing this? That is, "why do this?" Knowing that may help the community to offer better suggestions.

Until we know that...

*By "bulk import" I am assuming you mean to gather the issues based on some criteria with a JQL filter.*

There are at least two built-in ways to do this:

* create a saved filter, and ask your recipients to subscribe to the filter on their desired cadence for email alerting
* create an automation rule, and use the Lookup Issues action to gather up to 100 issues, and then send the needed information with the Send Email action: <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues>

Kind regards,  
Bill

comments: author: Sharath Parasuraman
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) yes , Filter is an option that I'm aware of .. but wanted to try using automation . This is for stakeholders that are not in my program/board and not have access to my program and need visibility on the stories .. Let me try the lookup issue option .


Tags: cloud

jira-cloud
Issue security scheme understanding group drop down
Asked by Arun_Kare:

How the group dropdown is populated to add group to security scheme and how to add/create new groups to the drop down.  

![Screenshot 2024-07-29 164858.png](https://community.atlassian.com/t5/image/serverpage/image-id/338673i13BA2CA829B59718/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 164858.png")


Answers:
author: Samuel Gatica
body: Hi [@Arun_Kare](/t5/user/viewprofilepage/user-id/5551622)

To undestand the Issue Security scheme I suggest you to read this two articles:

* <https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/>
* <https://thejiraguy.com/2021/06/09/what-is-an-issue-security-scheme>

And to understand how groups are managed please refer to

<https://support.atlassian.com/user-management/docs/manage-groups/>

Hope this helps

Best regards

Sam

comments: author: Arun_Kare
body: So the groups are same groups we add/create from admin.atlassian.com, I totally missed that. Thanks. I got the information I needed.


Tags: cloud

jira-cloud
Using Program Board to plan future sprints.
Asked by Kenneth L Brister:

We are unable to associate the Program Board Sprints to the sprints on our teams project. I have created a team, made sure that team was part of the project. I've re-created the program board multiple times using different projects, all with the same result. The modal shows all 6 sprints, but I am unable to associate those sprints with the sprints in the project.  


Answers:
author: Hans Polder
body: [@Kenneth L Brister](/t5/user/viewprofilepage/user-id/4524255) ,

Maybe you should try posting the question in the release article here: <https://community.atlassian.com/t5/Advanced-planning-articles/Introducing-the-Program-board-in-Plans/ba-p/2744257>.

There have been some questions and pretty quick answers there from the Atlassian team itself.

comments: author: Kenneth L Brister
body: Thanks Hans. I'll post there.


Tags: cloud

jira-cloud
Not all resolution options showing in my transition screen
Asked by Hakim Belkouch:

I have 8 more Resolution options available in my Jira. Why aren't they showing? I tried looking in the workflow transition but I can't find the option to display more resolutions.

I'm working on a company managed project.

First picture is what's available when I'm closing a ticket. From the transition screen. Second picture are all the resolutions added in my system.

![resolution options.png](https://community.atlassian.com/t5/image/serverpage/image-id/338662iA47320E0CDE5E828/image-size/large?v=v2&px=999 "resolution options.png")

![resolutions.png](https://community.atlassian.com/t5/image/serverpage/image-id/338664i7B8D7F5ACF1649D0/image-size/large?v=v2&px=999 "resolutions.png")

thank you


Answers:
author: Hakim Belkouch
body: Nevermind! I've found the problem was the ID resolutions were not all there in the transition properties where : **jira.field.resolution.include**


Tags: cloud

jira-cloud
Adding users to custom field post-function
Asked by philipf:

I had an automation set that whenever a ticket was transitioned to 'approved' status that 3 users would be added to a custom user field called 'stakeholders'.

I however have to turn this off because that stakeholder field is cleared during the automation and I need these new names to just be appended. I don't see how to do this with the automation. Maybe there is a way, if so I am all ears.

I thought I could use the workflow and specifically post-functions to update the 'stakeholder' field and have it append by clicking the button.

My question is, what value do I enter in the custom field box for the three users that need to be appended to the field.?  

Is it their user name, accountID, do i seprate them with commas?


Answers:
author: Samuel Gatica
body: Hi [@philipf](/t5/user/viewprofilepage/user-id/3811277)

To append users to a custom user field (like 'stakeholders') without clearing existing values, you can use Jira Automation advance edit (JSON) with the appropriate smart values.  
{  
"update": {  
"stakeholders": \[  
{  
"add": { "id":"{{user1.accountId}}"},  
"add": { "id":"{{user2.accountId}}"}  
} \]  
}  
}  

### Using Workflow Post-Functions {#toc-hId-2146641514}

Using account IDs is generally more reliable as user names can change, whereas account IDs remain consistent. You can find the account IDs by navigating to the user management section in Jira and checking each user's details.

Hope this helps!

Best regards

Sam

comments: author: Hans Polder
body: More information here, as well: <https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/>


author: philipf
body: thanks guys


Tags: cloud

jira-cloud
Notification when an Asset is not created daily
Asked by Kristin Lyons:

Is it possible to get a notification via email when an Asset object is not created daily? We have a process where logs are generated in our Assets, and currently we have to check daily that those logs are generated. Is it possible to have an email sent out if the Asset object is not created?


Answers:
author: Samuel Gatica
body: Hi [@Kristin Lyons](/t5/user/viewprofilepage/user-id/1032864)

To set up an email notification in Jira if an Asset object is not created daily, you can use Jira Automation along with a scheduled rule. and lookup object.

In the lookup object add: objectType= Myobject and created \>= startOfDay()

Then add a condition that will check if there was any asset created {{lookupObjects.size}} \> 0 if the result false then send the email.

Hope this helps

Best regards

Sam

comments: author: Kristin Lyons
body: Thanks! Testing it out now, but I think this is the path I needed :)


Tags: assets

data-center

insight

jira-data-center

jira-server

jsm

server
How to find mis-matching fix versions between parent and child?
Asked by Lee Mulleady:

We establish requirement tickets and then assign child stories to the requirement for the implementation of that requirement. I have a need to find stories that a fix version that is different than the fix version of their respective parent requirement.


Answers:
author: Samuel Gatica
body: Hi [@Lee Mulleady](/t5/user/viewprofilepage/user-id/5555607)

To find mismatching fix versions between parent and child issues, you can use the following approach in Jira:

1. **Filter for Parent Issues:** First, identify the parent issues (requirements) that have child stories. You can use JQL to find these parent issues.
2. **Filter for Child Issues:** Then, identify the child issues (stories) that are linked to the parent issues.
3. **Compare Fix Versions:** Finally, compare the fix versions between the parent and child issues.

Here is a JQL approach to find stories with mismatched fix versions:  
`issueFunction in issuesInEpics("fixVersion is not EMPTY") AND fixVersion != parent.fixVersion`

`Note: This query uses the issuesInEpics function from the ScriptRunner plugin to find child issues (stories) with a fix version that does not match the fix version of their parent issue (requirement).`

`Best regards`

`Sam`

comments: author: Lee Mulleady
body: Thank you so much for the reply. I do have the ScriptRunner plugin, so the issuesInEpics function is present. However, using your query results in the following message: "The value 'parent.fixVersion' does not exist for the field 'fixVersion'."

Is there a trick to get it to recognize the parent. prefix correctly?


author: Samuel Gatica
body: Try with the following:

1. issueFunction in issuesInEpics("fixVersion is not EMPTY") AND fixVersion != issueFunction in parentsOf("fixVersion is not EMPTY")
2. issueFunction in issuesInEpics("fixVersion is not EMPTY") AND fixVersion is not EMPTY AND fixVersion != issueFunction in epicsOf("fixVersion is not EMPTY")

Best regards

Sam


Tags: data-center

jira-data-center
Possible to use Jira Automation to email a list of all Issues in a Fix Version?
Asked by Alan Scott:

I would like the format to be as follows:

*** ** * ** ***

**Text {Fix Version Name}**

* Issue 1
* Issue 2
* Issue 3

*** ** * ** ***

I got as far as creating an automation that would email the fix version name to a group upon release, but I'm not seeing automation options for returning a list of issues associated with a fix version.


Answers:
author: Dexter de Vera
body: Hi [@Alan Scott](/t5/user/viewprofilepage/user-id/5555579) ,

You can create an automation like this:

**Trigger: Version released**

- This will trigger when version released , use {{version.name}} to get the triggered version

**THEN (Action): Lookup issues - use this JQL: *fixversion = {{version.name}}***

*-*This action will get all issues base on JQL: fixversion = {{version.name}}

**THEN (Action): Send email**

Add this smart value in **content**:

***Version {{version.name}} Released***   
***{{#lookupIssues}}***   
***\<a href="{{url}}"\>{{key}} - {{summary}}\</a\>***   
***{{/}}***

- This will mail the list of issues in the version released (with hyperlink)

*![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338641i40FF31C5F5AF4B6C/image-size/large?v=v2&px=999 "image.png")*

To learn more about Jira automation, you can check this documentation:

<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>

Hope it helps.

Thank you!


author: urgent homeselling
body: Yes, you can use Jira Automation to email a list of all issues in a Fix Version. Create an automation rule with a trigger, such as a scheduled trigger or an issue update. Use the "Send email" action and include a JQL query (e.g., \`fixVersion = "VersionName"\`) to list the issues. Use a smart value like \`{{issue.summary}}\` to include issue details in the email.


Tags: cloud

jira-cloud
notification
Asked by Domitille:

Bonjour

Je suis nouvel utilisateur Trello

Je souhaiterais savoir s'il est possible d'avoir une notification sur l'ic?ne Trello dans la barre des t?ches d?s que quelqu'un ajoute ou modifie un ?l?ment ?

Comme l'application Teams (chiffre 1 en rouge sur l'ic?ne)

merci de votre aide


Answers:
author: Domitille
body: ![2024-02-22 11_26_24-.png](https://community.atlassian.com/t5/image/serverpage/image-id/308076iFAB4E9A9C14C7952/image-size/large?v=v2&px=999 "2024-02-22 11_26_24-.png")


Tags: jira

language-fr
Problem running automated report filtered by a custom field
Asked by Debra Bailey:

Hi. I'm trying to run an automated email report that shows me the value entered within a particular custom field. This is what I have created for the automation:

**![Picture1.png](/t5/image/serverpage/image-id/308047i7ED4E3C22BD4A8D0/image-size/large?v=v2&px=999 "Picture1.png")**

**TRIGGER; every day**

**ACTIONS: create a report with all the card in list ORDERS RECEIVED**

**with custom field BALANCE TO PAY IS ?**

**set to a number greater than 0**

**send an email to \*\*\***

I receive the email, but there is no information on it and I have plenty of cards with a number value in this field. I am on the Premium package. Where am I going wrong?


Answers:
author: milynnus
body: [@Debra Bailey](/t5/user/viewprofilepage/user-id/5435881)

Did you include your report variable in your email some thing like {$report} ?

comments: author: Debra Bailey
body: No I didn't. I'm very new to reports so don't really know what I need to add to get a result. I simply choose the parameters from the choices given. Where would I need to add the formula you mention?


author: milynnus
body: [@Debra Bailey](/t5/user/viewprofilepage/user-id/5435881)

If you did not give your report a name, then use {$report} as part of the body of your email.


author: Debra Bailey
body: Thank you. That did it :)


Tags: custom-field
Could an admin please delete this question?
Asked by Thiago:

Hi,  

This is the question I would like to see deleted: [Solved: Same boards and tasks for different users (atlassian.com)](https://community.atlassian.com/t5/Trello-questions/Same-boards-and-tasks-for-different-users/qaq-p/1745387)  

The reason is that I publicly exposed some internal issues about how we offer our training. We had our training system invaded by hackers and this created a gap for other systems...

Thank you very much!


Answers:
author: Pramodh M
body: [@Thiago](/t5/user/viewprofilepage/user-id/4470555)

You could edit the question not exposing the details completely. Would you like to give it a try?

comments: author: Thiago
body: Of course, I just did that. The problem is that my username said which company was W\*tz\*ck \*dv\*g\*d\*s . I have already edited the name, but in the responses I received, the name of the company continues. So the best thing would be to remove the entire topic...


author: Thiago
body: So [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) can you please Delele entire topic?


Tags: bitbucket-cloud

cloud
Does the Trello Assigned Cards Widget on Android auto-update?
Asked by tgoris:

Greetings,  

I've just installed the "Trello Assigned Cards Widget" on my home screen on Android and it seems like the widget does not auto-update when I'm added to a new card.  

When I manually click the refresh icon in the top right corner of the widget, it updates and everything is displayed as expected.  

On top of that, I've noticed that sometimes all the cards disappear from the widget even though the number of cards on the top right of the widget stays the same.  

Again, when I manually click the refresh icon on the top right corner, all the cards appear again.  

I've taken the time to check if my phone is limiting the Trello widget by optimizing for battery usage and I've disabled the optimization.  

Both the issues persist even when the Trello widget gets unlimited battery usage.  

I can work around the issues by tapping the refresh icon every time I'm on my homescreen, but it kind of defeats the purpose of the widget in my opinion.  

Would it be possible to let the widget update on an interval that would not kill the battery and network usage?  

An automatic update every 5 to 10 minutes would be a gamechanger for this widget!


Answers:
author: Alina Kurishko
body: Hi Thomas,

Welcome to the Atlassian Community! ?

I can definitely see your point here, it would be more useful if it updated itself in real-time. I checked with our Android team, and they've confirmed the widget should update at least once per day, so it would be a good way to check any new card assignments from the day before.

The refresh timeframe depends on the OS specifics. Ideally, the widget should be updated every 30 minutes: <https://developer.android.com/reference/android/appwidget/AppWidgetProviderInfo#updatePeriodMillis>

Otherwise, the Android app itself should pop-up with a notification badge when a new card is assigned to you if you have the notification type enabled. Those notifications happen in very close to real time. You can turn that on in the Trello app under **Settings** \> **Notification Settings**.

I also see you've submitted a ticket about this issue, TRELLO-186443. I'll close that one as a duplicate if you don't mind.

Alina \| The Trello Team
How to automate a checklist to send email to a member(s) of a item?
Asked by Jean Novack:

Im creating a checklist to help my operational process. I have around 20 items in the checklist and some of them Im using automation to send email notification.

Using the automation, Is it possible to send an email notification to a member (s) that I assign to a specific item of the checklist when it is clicked/finished?


Answers:
author: Humashankar VJ
body: Hello [@Jean Novack](/t5/user/viewprofilepage/user-id/5435635)

Kindly confirm that are you trying it out of Trello's Butler Power-Up ? or any third party.

I can try to fetch much more closer solution


author: Humashankar VJ
body: Hi [@Jean Novack](/t5/user/viewprofilepage/user-id/5435635)

Hi - I hope that you are Doing good !!

Yes, it is possible to send an email notification to specific members when a checklist item is clicked or marked as completed in Trello using automation tools like Butler or Zapier

-\>Enable the Butler Power-Up for your Trello board  
-\>Create a Butler rule that triggers when a checklist item is clicked or marked as completed

-\>Configure the action to send an email notification to the assigned member(s) of that checklist item  
-\>Use Butler variables to personalize the email content with dynamic information such as checklist item name, card name

There are ways to accomplish this via zapier as well

Happy to help any further !!

Thank you very much and have a fantastic day!  
Warm regards

comments: author: Jean Novack
body: Hi [@Humashankar VJ](/t5/user/viewprofilepage/user-id/5409474) Thank you for your message.

Im using the Automation - Rules - Content - send an email notification.

Unfortunately, I'm seem only three options,

- send an email notification to (specific email)

- send an email notification to every member on the card

- send an email notification to every member on the board

I need to send an email notification for those that are in a specific item not in the card. In the card I have more than one member that I will use them for different items.


author: Jean Novack
body: [@Humashankar VJ](/t5/user/viewprofilepage/user-id/5409474)

For example,

For each item i select different member. That member is not in the rule automation specifically. The rule needs to respect the member that is in the ITEM not as specific email or in the card or in the board.

I didn't see the option on Automation rule to send an email notification the member of the item.

![Captura de tela 2024-02-23 172918.png](https://community.atlassian.com/t5/image/serverpage/image-id/308456i57B06535DCE2AB93/image-size/large?v=v2&px=999 "Captura de tela 2024-02-23 172918.png")


Tags: automation

checklist

email
How to add a date automatically in the item on Checklist
Asked by Jean Novack:

I create a checklist to control many steps in my company. Is it possible to add automatically a due date when the item is completed using Automation?

![Imagem do WhatsApp de 2024-02-21 ?(s) 22.39.53_20db91ca.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/307983i9DAC3FF0DA75D687/image-size/large?v=v2&px=999 "Imagem do WhatsApp de 2024-02-21 ?(s) 22.39.53_20db91ca.jpg")


Answers:
author: milynnus
body: [@Jean Novack](/t5/user/viewprofilepage/user-id/5435635)

Set a trigger for when item is completed, then set item due to now.


author: Humashankar VJ
body: The same sort of scenario, i have recently fixed.

Kindly refer the below artifacts for step by step process:

<https://support.atlassian.com/trello/docs/how-to-use-advanced-checklists-to-set-due-dates/>

Happy to help any further !!

Thank you very much and have a fantastic day!  
Warm regards


author: Jean Novack
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182)

[@Humashankar VJ](/t5/user/viewprofilepage/user-id/5409474)

Sorry all, I will try to explain again.

After creating a checklist with many items on it, I want to add automatically the date I complete that item.

First my item will be without any due date on it.

![Captura de tela 2024-02-23 170934.png](https://community.atlassian.com/t5/image/serverpage/image-id/308453i758383639DB86470/image-size/large?v=v2&px=999 "Captura de tela 2024-02-23 170934.png")

After using the Automation, I'm thinking to setting rules that add "due date now" when the item is completed. Example below.

![Captura de tela 2024-02-23 171326.png](https://community.atlassian.com/t5/image/serverpage/image-id/308455i850B3BADBB3D2904/image-size/large?v=v2&px=999 "Captura de tela 2024-02-23 171326.png")

is that possible? I didn't find that option.


Tags: automation

checklist

due-date