youngmon/atlassian-qna huggingface dataset:
How to create ticket automatically
Asked by Bharath Pattu Murugan:

Hi,

I want to link Outlook and Teams to automatically create tickets in JIRA.

Ex:

If we receive mail from the Client to create a ticket, the ticket should be created automatically with the help of mail subject and description. Is there any way to do this?


Answers:
author: Karan Sachdev
body: Hey Bharath,

If you want to implement this for Software projects, you can follow this document:

**[Create issues and comments from email](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/)**

For Service Management projects, this configuration is available at the project level under Project Settings \> Email Requests. Here's the support documentation for this:

**[Receive requests from an email address](https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/)**

Thanks,

Karan


author: Dan Breyen
body: Hi [@Bharath Pattu Murugan](/t5/user/viewprofilepage/user-id/5548917) welcome to the community! If you are the Administrator of your system, you can look under Settings (the gear) / Product / Jira Service Management then under "Email requests" you can see what email your system is setup for. If customers use that email, it will create tickets in your system.

Not sure if that's what you were looking for. Our system is setup that way. I don't like using the email creation because the wording of tickets gets very long.


Tags: cloud

jira-cloud

jiraautomation

ms-outlook

ms-teams
Please tell me how to add a new project to the existing 'plans' I have been using
Asked by ???:

I am unable to find the 'Add Project' feature on the 'plans' page or in the settings.

Help me please.


Answers:
author: Ekaterina Smykova
body: Hello [@???](/t5/user/viewprofilepage/user-id/5585831) . You have to go into "Settings" next to your plan name and there please follow the steps from the pictures :)

![Plan 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/128517i4E266D50D1744BCE/image-size/large?v=v2&px=999 "Plan 1.png")

![Add Issues.png](https://community.atlassian.com/t5/image/serverpage/image-id/128516i9189D245185FBC14/image-size/large?v=v2&px=999 "Add Issues.png")


Tags: cloud

jira-cloud

jira-software
How to bulk upload/import Epics with CSV? Jira cloud
Asked by Ingeborg Kristoffersen:

Hey!

We'r trying to import tons of epics and stories with a CSV file. Have seen that it's only possible to bulk update storyes/tasks at youtube. Before it used to be possible to upload both epics and stories.

Anyone who can help? I simply don't understand how it is not possible anymore when it used be an easy maneuver.


Answers:
author: Kishan Sharma
body: Hello [@Ingeborg Kristoffersen](/t5/user/viewprofilepage/user-id/5585813)

Welcome to the Atlassian Community.

Of course, you have the option to import Epics/Stores into Jira Cloud using a CSV file as well.

Once your CSV file has been prepared, log into your Jira Cloud site as a **Jira administrator** to start the import process. Refer [Import data from a CSV file](https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/) for details steps on how you can prepare the CSV and import it in Jira cloud.

comments: author: Ingeborg Kristoffersen
body: Thank you for your swift reply! But for epics, what would be the unique Issue ID? Can I create issue ID myself, for instanc epic 1, epic 2 etc. Or do I have to get the epic IDs from Jira?


author: Kishan Sharma
body: No you don't need to get epic IDs from Jira, if you are creating new ones, you need to follow some rules as mentioned below.

You can create a hierarchy of imported issues by specifying their parent / child relationships:

* Add three columns to you CSV file with the headings: "Issue id", "Issue type", and "Parent"

* Ensure each issue in your CSV is given **a unique (sequential) number** in the "Issue Id" column

* Reference the unique "Issue Id" number of an issue in the "Parent" column

For example, I have created below CSV-

CSV![csv.png](https://community.atlassian.com/t5/image/serverpage/image-id/345972i9A965C73B5CC8FF4/image-size/large?v=v2&px=999 "csv.png")

and then mapped the fields like below -

![mapping-in-jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/345973iAA19919BED5F407C/image-size/large?v=v2&px=999 "mapping-in-jira.png")

Once imported, the *fourth issue* will be a child of the *second issue* if you match the "Issue Id" and "Parent" fields in your CSV file to the corresponding **Issue** and **Parent** fields in Jira.

![parent-issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/345975iB261D6B755FC2D13/image-size/large?v=v2&px=999 "parent-issue.png")

Similarly, the *second issue* will be the child of the *fifth issue* as the "Issue Id" and "Parent" fields are matched.

![child-issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/345976iB69671CF97849721/image-size/large?v=v2&px=999 "child-issue.png")

Hope this helps.


author: Kishan Sharma
body: Hi [@Ingeborg Kristoffersen](/t5/user/viewprofilepage/user-id/5585813) If my response was helpful, feel free to mark it as accepted; it can assist other users facing similar questions.


Tags: cloud

jira-cloud
In a company Managed Project settings, I am unable to see "feature" tab .
Asked by Gagana:

In a company Managed Project settings, I am unable to see "feature" tab .  
Due to this I am blocked with creation of backlogs and sprints for my project. Please help.


Answers:
author: Fazila Ashraf
body: Hi [@Gagana](/t5/user/viewprofilepage/user-id/5550441)

Are you looking at a Jira software type project or a Business/Work management/Core type of project?

This option should be available in Software type project.

comments: author: Gagana
body: Its a business project.   
To be specific , "Company managed business" is the project type.   
How do I avail it here?


author: Fazila Ashraf
body: [@Gagana](/t5/user/viewprofilepage/user-id/5550441) , Business project do not have the features tab and the spring management functionality.

Which documentation are you following to enable this setting?


Tags: cloud

jira-cloud
Project visual
Asked by Lisa Snuggs:

Hi, I am new to the Jira trial and am wanting to share/present a copy of a project plan and timeline to stakeholders - Can i export or show this as like a one page visual at all?

I see you can export the timeline but I need it to show the category too, is this an option?

Thanks


Answers:
author: Nikola Perisic
body: Hello [@Lisa Snuggs](/t5/user/viewprofilepage/user-id/5559258)

You can export either in csv or png image file. By category, do you mean the status category? Since this is possible when you click on Status category:

![Screenshot 2024-09-06 at 11.15.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/345950i12E58749ACA97A53/image-size/large?v=v2&px=999 "Screenshot 2024-09-06 at 11.15.50.png")

comments: author: Lisa Snuggs
body: Hi

Mine doesnt seem to have the same layout or dropdown/filter options as you.

Thanks

![Screenshot 2024-09-06 103856.png](https://community.atlassian.com/t5/image/serverpage/image-id/345952iEA5F1C72F2E0BB24/image-size/large?v=v2&px=999 "Screenshot 2024-09-06 103856.png")


Tags: cloud

jira-cloud
Set custom field ReadOnly if Sub-tasks are present with Parent issue in Jira data center
Asked by Digvijay Singh Gehlot:

Hi Community,

I have created a custom Checkbox field present on Parent issue in Jira data center.

I want to set this Checkbox field in ReadyOnly mode, if Sub-tasks are created and linked to Parent issue on a particular status.

If there are no such Sub-tasks created/ linked with the Parent issue on a particular status, then the Checkbox field should be Editable.

Please guide on how we can configure the above use-case using scriptrunner, jira automation, or jmwe app.

Thanks


Answers:
author: Ram Kumar Aravindakshan _Adaptavist_
body: Hi [@Digvijay Singh Gehlot](/t5/user/viewprofilepage/user-id/5431110)

Your requirement is pretty straightforward. You will need to create a Server-Side Behaviour for the checkbox field and set the condition to is so it will read-only if the field contains sub-tasks.

Please refer to this [code snippet](https://bitbucket.org/Adaptavist/workspace/snippets/BzobqK/set-checkbox-to-read-only-if-issue) for a working sample code.

Below is the code from the code snippet for your reference:-  

```
import com.onresolve.jira.groovy.user.FieldBehaviours
import groovy.transform.BaseScript

@BaseScriptFieldBehaviours behaviours
def sampleCheckbox = getFieldById(fieldChanged)
sampleCheckbox.readOnly = false

if (underlyingIssue.subTaskObjects.size() > 0) {
    sampleCheckbox.readOnly = true
}
```

Below is a screenshot of the Server-Side Behaviour configuration:-

![behaviour_config.png](https://community.atlassian.com/t5/image/serverpage/image-id/345966iFE028536B006B8D6/image-size/large?v=v2&px=999 "behaviour_config.png")

I hope this helps to solve your question. :-)  

Thank you and Kind regards,  
Ram


Tags: automation

data-center

jira-data-center

jmwe-app

parent

read-only

scriptrunner

sub-task
report Epic without Issue's
Asked by Eric Roetenberg:

Hi,

Within our organization we have all Epic in a separate project, all other projects so choose a Parent from this Project now I want to make a report of all Epic without issue how can I best do this.

Because I have to go over several projects. Or can it be from the Epic to say give me all Epic in project A without issue 's

Grtz Eric


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi [@Eric Roetenberg](/t5/user/viewprofilepage/user-id/2099628),

You can achieve this with some Jira plugins, as it is not possible with the standard Jira JQL. Here is a link to a question that gives different options to achieve this: <https://community.atlassian.com/t5/Jira-questions/EPICS-without-issues/qaq-p/2146930>

I hope it helps, best regards!


Tags: cloud

jira-cloud
are components created in Project A also visible in other Projects?
Asked by Rohrb?ck Rupert:

is there an overview about visibility of e.g. components, Fix Versions, Labels ...


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Rohrb?ck Rupert](/t5/user/viewprofilepage/user-id/5585704)

Components, versions will be visible in jira in JQL but you will be not able to pick it in other projects.

Labels you can use globally.

Regards,

Seba

comments: author: Rohrb?ck Rupert
body: Thanks


Tags: cloud

jira-cloud

jira-software
Requesting for Plugin for linkedissue status and also filtering wrt fieldthat tickets needs to show
Asked by thumuluru_shreya:

I need to generate a report in that I need to display linked issue status and also I have one custom field Suppose system in that we have arms, console, HID like that multiple options will be there when I select arm it will display arm tickets, when I choose console only console tickets needs to display. For this I need a plugin to support these requirements.

In mirror Lake I found that we can add whatever the fields we need to generate and also in field we have filtering options it means I have subsystem field in that arm hid console like multiple options available when I select arm it will display arm tickets only but here why I am not able to proceed means I need linked issues status here I am not able to get it that's the issue


Answers:
author: Rahul_RVS_Support
body: Hi [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517)

As you are looking for a plugin, you may want to try our app

[Issue Hierarchy](https://marketplace.atlassian.com/apps/1228019/issue-hierarchy-structure?hosting=cloud&tab=overview)

The app shows your issues and its linked issues in a hierarchy view. You can add your Jira fields to the report as well.

The app can help you easily Sum up values (time tracking/story point/custom numeric fields) to see overall progress for your Issues at each parent level, in percentage terms wrt time tracking and story points.

(Disclaimer: I work on RVS, the vendor for this app)

![Links Hierarchy - New.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/345947iC51A54491B9BCD8F/image-size/large?v=v2&px=999 "Links Hierarchy - New.PNG")


author: Bernhard Doleschel _Ease Solutions_
body: Hello [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517) ,

I?m Bernhard from Ease Solutions, the vendor of [easeRequirements - Requirements Management for Jira.](https://marketplace.atlassian.com/apps/1213064/r4j-requirements-management-for-jira?hosting=cloud&tab=overview)

With your plugin you can show coverage views and traceability views, these should resolve your problem of showing linked issue with selectable fields. Also export to Excel is supported:

* [Coverage View teaser video](https://studio.youtube.com/video/nhR-PhFOors/edit)
* [Coverage View tutorial video](https://youtu.be/jWV5p6Y80qs)
* [Documentation](https://easesolutions.atlassian.net/wiki/spaces/R4JC/pages/2114388348/Traceability)

If you have any further questions, please don?t hesitate our [friendly support team](https://support.atlassian.com/) .

Best Regards,

Bernhard


author: Sebastian Krzewi?ski
body: Hi [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517)

IMO - you can use script runner to make better filtering linked issues.

For choosing options from field - why you don't want prepare separate reports or make quick filter modifications to get issues?

Regards,

Seba

comments: author: thumuluru_shreya
body: HI [@Sebastian Krzewi?ski](/t5/user/viewprofilepage/user-id/1561725) , its the requirement need to generate this is report


Tags: cloud

jira-cloud
Multiple Unmapped Duplicated Statuses, why and how do we remove them?
Asked by Benton Jonker:

We are seeing duplicate statuses appearing on their boards. These boards are looking at content across a couple of projects, but all projects use the same workflow. So how do I find out where all these "Done's" come from and prevent this from happening in the future? Example of duplicated statuses: ![All Teams Jira Workflow.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/345918i65C760A531630090/image-size/large?v=v2&px=999 "All Teams Jira Workflow.JPG")![Multiple Unmapped Duplicated Statuses, why and how do we remove them.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/345917i0DC4D9921ACB4FC1/image-size/large?v=v2&px=999 "Multiple Unmapped Duplicated Statuses, why and how do we remove them.JPG")


Answers:
author: Lisa Forstberg
body: Hi [@Benton Jonker](/t5/user/viewprofilepage/user-id/5585606) ,

Welcome to the community!

So all issue types in all projects that you catch via the board filter have the above workflow?

I would have checked if the filter catching both Team managed and Company managed projects? (Team managed is using their own config, not the global ones)

br

Lisa

comments: author: Benton Jonker
body: Thank you, Lisa. Ah, that's strange as we only use company managed projects. I have checked the filter first to see where the extra statuses are coming from and couldn't find an issue with that status from the filter. Any advice on how I can check the filter that you recommend to see this or what I should be looking for?


Tags: cloud

jira-cloud
Is there any way to add user information while Issue is transitioned to another state using rest api
Asked by jay:

I am able to transition an issue from one state to another state suing rest api. EG : In progress to Resolved. But I am not able to include the transitioned user details in the Request payload. It is always taking the REST API login username to save the resolved user in jira.

Is there any way to add user information while Issue is transitioned to another state using rest api ?

url : /rest/api/2/issue/{issueIdOrKey}/transitions


Answers:
author: Mohamed Benziane
body: Hi,

what kind of information do you want to add ?


Tags: cloud

jira-cloud

rest-api
How To Email Stories Linked to Epics Jira DC?
Asked by Rita Arellano:

Hi all,

I am trying to send an email with the epic that is being canceled along with the stories linked to that epic. I got the first part, but I cant seem to find the smart value for stories that are linked to epics. I have tried this:

<https://confluence.atlassian.com/automation/find-the-smart-value-for-a-field-993924665.html>   

but the above link does not show what I need. Any clue out there on how I can send the stories linked to epic via smart values?   

<br />

<br />


Answers:
author: Trudy Claspill
body: Hello [@Rita Arellano](/t5/user/viewprofilepage/user-id/4789117)

Depending on you Jira version you can use the Lookup Issues action to get the issues linked to the Epic using a JQL statement.

Look for that action in the Automation Actions documentation. If it is available it will also show the syntax for listing each issue in the result set.


Tags: data-center

email

jira-data-center

smart-value
how can a user contact a jira admin
Asked by Peter Schmitt:

Hello,

We are a small company and currently have 2 Jira administrators.

I am searching a way, how standard users can find out , who are these admins.

Or a way in jira to contact the admins.

I haven't found anything about this yet.


Answers:
author: Kieren _SmolSoftware_
body: Hi [@Peter Schmitt](/t5/user/viewprofilepage/user-id/4441056)

There are two ways I've gone about this in the past:

1. Create a confluence page with a list of the users/emails/slack rooms related to each role. Eg you can list who the Jira Admins are. You could manually list and update each use, you could add them all to a special Jira Admin Team and just list the team (it will direct users to the team and/or expand the users in the team), or you could find an addon/macro that lets you list users in a group (i.e. list the users in the jira-admin group)

2. Create a JSM project where users can raise Jira Admin tickets, and have your admins use that within their communication workflow, or use automations to assign jira admins to the tickets raised.

Hope that helps!

-Kieren

Co-Founder @ Admin Automatons \| Ex-Atlassian

comments: author: Peter Schmitt
body: Hello Kieren,

thank you for the fast reply.

I was probably thinking that it was a bit too complicated.  
Of course, a support project would be one of the easiest ways to do that.

<br />

Thank you very much.


author: Victor Law
body: Hi [@Peter Schmitt](/t5/user/viewprofilepage/user-id/4441056)

On the top right of the page, beside the profile icon, you should see a gear icon with an option to contact your Jira admin.

![Screenshot 2024-09-06 at 2.22.55?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345928i22F18F0162CE5F46/image-size/large?v=v2&px=999 "Screenshot 2024-09-06 at 2.22.55?PM.png")

However, your administrator might have turned off the contact form, and you can only find out who they are through the internal IT portal.

Thank you.

comments: author: Peter Schmitt
body: Hello Victor,

thank you for your fast reply.

That was exactly what I was looking for.

Thank you very much.


Tags: cloud

jira-cloud
JIRA Automation rule bypass the transition
Asked by Sushil Ranjan:

I am looking for the automation, when all child issues are closed their Parent issue should auto closed. I am able to run the automation when Parent has a workflow global transition for closed Status. "Open -\> In Progress -\> Review -\> Closed (All)"  
But when I modify the workflow as Open -\> InProgress -\> Review -\> Closed \& Parent ticket is at any status except Review, automation fails to close the Parent ticket when all child are closed.  

is there way to Jump the Parent status from Open / InProgress to closed without having transition between them.  
Thanks in advance!


Answers:
author: YY Brother
body: Hi [@Sushil Ranjan](/t5/user/viewprofilepage/user-id/3715206)

We have to ensure the transition existing in the workflow otherwise jira automation won't do the transition for us.

Thanks,

YY?

comments: author: Sushil Ranjan
body: Thank you for your response! Yes, a transition setup is necessary for the automation to work effectively.

For those facing a similar issue, a potential workaround is to add conditions for each status. For example, if the parent issue is in "In Progress" and all its child issues are closed, you can set two transitions, move to Review then Closed.  
Similarly, if the parent issue is in 'Open" then add three transition, move transition to In Progress, then Review \& then 'Closed'.  


Tags: cloud

jira-cloud
Typed text appears after 3-5 seconds delay on text boxes.
Asked by Thanuj Kumar Krishna:

Steps:

* Create a new defect or update a task/bug/defect
* Type something in description text box.
* keep typing and observe the text

Actual- The text wont appear and it comes up after 3-5 seconds delay

There is no issue with keyboard as the text appears as soon as it is typed in other screens and applications.

PS- Browser is updated, system is restarted and account is logged out and logged in afresh.

This delay in text is annoying and impacting the productivity as the text is delayed when presented and sometimes we need to do spell check after it appears.

![appear.JPG](/t5/image/serverpage/image-id/345896i58C8792A70A83D69/image-size/large?v=v2&px=999 "appear.JPG")


Answers:
author: Lisa Forstberg
body: Hi [@Thanuj Kumar Krishna](/t5/user/viewprofilepage/user-id/3967109) ,

If you can reproduce this and the behaviour is only on the text fields I would recommend to have it recorded it and sent it in to support. It shouldn't be that slow.

br

Lisa


Tags: cloud

jira-cloud
I have multiple scrum boards created in a single project. Can I add people only to specific board?
Asked by Avani Mahadik:

For eg:

Project:xyz

Boards: b1,b2,b3

I wish to add p1 and p2 to only b1. So that p1 and p2 can only access b1 board and not b2,b3.

Is that possible in JIRA? If yes, how?


Answers:
author: Trudy Claspill
body: Hello [@Avani Mahadik](/t5/user/viewprofilepage/user-id/5585443)

Welcome to the Atlassian community.

Access to the agile board is based on the people with whom the board filter has been shared.

To limit who can access a given agile board, change who the underlying filter is shared with. Refer to:

<https://support.atlassian.com/jira-software-cloud/docs/manage-filters/>


author: Rudy Holtkamp
body: You can make the filters of each board based on a selection field. (e.g. the teams field).

* project = xyz and Team = b1 order by rank asc
* project = xyz and Team = b2 order by rank asc
* project = xyz and Team = b3 order by rank asc

When you set the team on an issue it will appear on the correct board.


Tags: jira-unknown-hosting-type

unknown-hosting-type
how to use jql to filter tickets based on Time to SLA app
Asked by uday chander:

We use Time to SLA app for tracking SLAs for incidents. How can I filter tickets breached on resolution using jql?


Answers:
author: Dilara Akyol _Appfire_
body: Hi [@uday chander](/t5/user/viewprofilepage/user-id/5537275) ,

It's Dilara from Time to SLA Appfire team! It looks like you're using Cloud, so I can recommend you use the Target Date field that will help you determine issues, including breached SLAs. Here is the documentation: <https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35684678/SLA+Custom+Field>

For more details and questions, please use the link below to contact us! We'd be happy to help.

<https://appfire.atlassian.net/servicedesk/customer/portals>

Regards,

Dilara


author: Carlos Garcia Navarro
body: Hi [@uday chander](/t5/user/viewprofilepage/user-id/5537275) ,

Welcome to the Community! In these other posts: G?k?e G?rsel {Appfire} provides details on how to use Time to SLA to filter tickets that breached SLAs:

<https://community.atlassian.com/t5/Jira-Service-Management/Filtering-by-breach-of-SLA/qaq-p/1420862>

<https://community.atlassian.com/t5/Jira-questions/How-do-I-find-all-the-issues-which-are-resolved-and-SLA-breached/qaq-p/1627671>


Tags: cloud

jira-cloud