youngmon/atlassian-qna huggingface dataset:
Simple Butler Task not Working
Asked by Nick Young:

Hi all,

So I had butler tasks set up so that whenever a list on card was marked complete all labels were removed from the card, and then the green label is added. Simple, right?

Well it was at first. It worked just fine, and now all of a sudden it doesn't. Now it removes the label, adds the green, and then removes it again for some reason. This happens on all of my cards now, even though I never edited those operations.

I've looked through my tasks a dozen times now, and I am 99% positive that I didn't screw anything up. It is such a simple command, and I know that it is in the right order. Remove labels -\> Add green. So why does the green label get removed again?

Any help would be appreciated, I have to propose this today at a company meeting and I really need it working!

Thank you!


Answers:
author: Soumyadeep Mandal
body: Hi [@Nick Young](/t5/user/viewprofilepage/user-id/4191707) ,

You can delete the old rules and create the same rules again!

<https://blog.trello.com/butler-power-up-trello-automation>

comments: author: Nick Young
body: Thank you for your response. I have tried this already multiple times, I even created a brand new card with a brand new rule and I still ran into the same issue.


author: Soumyadeep Mandal
body: [@Nick Young](/t5/user/viewprofilepage/user-id/4191707) ,

You can copy the board to a new board and create the same rules again!

First, test it by copying the board then moves the board completely, if it works!

comments: author: Nick Young
body: Hi, this also did not work. I did find out that this error only occurs on my green label. The same task with the same wording works for any other colored label, but if it's green it suddenly disappears


author: Nick Young
body: OK so I found a fix, and its pretty weird.

The only way I found to fix this is to add the green label a bunch of times until it sticks. I click the green label manually and it deletes itself 3 times, but on the 4th time it stays and my operations become fixed again.

Very, very weird. Thank you for you help, I will keep this page open incase anyone else runs into a similar issue in the future.
The Power Up Calendar on Trello has gone blank
Asked by Helen Hallows:

The Power Up calendar on my Trello has gone blank - all cards have disappeared and I cant add any cards. HELP!


Answers:
author: Soumyadeep Mandal
body: Hi [@Helen Hallows](/t5/user/viewprofilepage/user-id/4191379)

You can check out these resources

<https://help.trello.com/article/829-using-trello-with-google-calendar>

<https://zapier.com/blog/how-to-sync-trello-with-google-calendar/>

<https://automate.io/integration/google-calendar/trello>

<https://ifttt.com/connect/trello/google_calendar>


author: Soumyadeep Mandal
body: Hi [@Helen Hallows](/t5/user/viewprofilepage/user-id/4191379) ,

Welcome to the community!

So this happens sometimes because of cache!

You have to clear cache \& data from your browser/app and then log into your account!

I hope it will solve your issue!

comments: author: Helen Hallows
body: Thank you - I have tried clearing the cache. I've gone back to my Google Calendar and will sync that to Trello. Thanks for your help.


Tags: calendar
Quantos Quadros o plano gold do Trello possui?
Asked by Lucas Piedra:

Gostaria de saber se alg?em tem o plano gold, quero assinar, muito mais pelo limite de quadros e pelos 3 powersups que ? o que preciso hoje, mas n?o consta nada sobre limite de quadros no plano!

Thank you pelas respostas!


Answers:
author: Soumyadeep Mandal
body: Hi [@Lucas Piedra](/t5/user/viewprofilepage/user-id/4191590) ,

Welcome to the community!

You can compare the feature and pricing of Trello's free plan, Business plan \& Enterprise plan

[HERE](http://trello.com/pricing)
Business account and butler
Asked by ??????? ?????:

If I pay for a business account, can I use the improved Butler on other boards that I was given access to, within my account only? I need only me to have 5,000 teams in Butler. But I'm not the owner of the board


Answers:
author: Soumyadeep Mandal
body: Hi [@??????? ?????](/t5/user/viewprofilepage/user-id/4191297) ,

First of all Business class plan applies to Teams only not on a user account!

You have to be the team admin to upgrade the plan to business class!

You can compare the features and pricing [HERE](https://trello.com/pricing)


Tags: billing

butler

jira-work-management
How can I connect a private Trello board to Power BI?
Asked by Tascha Lynggaard J?rgensen:

Is it possible to connect a private Trello board to Power BI?

If so, can someone explain the steps for me?

I came across this guide, but it only works for public boards.  
(Changing the board to public is not an option as it contains sensitive personal information)

<https://community.atlassian.com/t5/Trello-questions/How-can-I-connect-Trello-to-Power-BI-like-a-Web-source/qaq-p/664331>


Answers:
author: Soumyadeep Mandal
body: Hi [@Tascha Lynggaard J?rgensen](/t5/user/viewprofilepage/user-id/4188804) ,

Welcome to the community!

Please check out this integration tool <https://panoply.io/integrations/power-bi/trello/>

<https://tray.io/connectors/microsoftpowerbi-trello-integrations>
Trello sort uses ASCII?
Asked by DMB:

unless i'm missing something, Trello is sorting my cards by ASCII codes, which is pretty annoying. Is there a way to get a true alphabetical sort?


Answers:
author: Michael Pryor
body: I'm not seeing that.

If I make six cards: a, b, c, A, B, C

and sort alphabetically, it shows

a, A, b, B, c, C

If it was ASCII code, it would give me

A, B, C, a, b, c

What order are you expecting?

comments: author: DMB
body: It looks like it has been changed to sort using the conventional alphabetical rules.

As of yesterday, it would have given you A, B, C, a, b, c


author: Soumyadeep Mandal
body: Hi [@DMB](/t5/user/viewprofilepage/user-id/2549324) ,

![Trello-Sort-Cards](https://community.atlassian.com/t5/image/serverpage/image-id/121847i932893F1254489D2/image-size/large?v=v2&px=999 "Trello-Sort-Cards")

Currently, this is how you can sort! Maybe in the future, Trello adds another feature to sort on a different method!
Copying cards/lists and keeping checklist statuses intact
Asked by Scott M:

I'm trying to understand an ideal workflow, but I keep returning to this idea: I want to keep the progress from a previous list when it's archived, but I also want to duplicate its current status as the starting point for the next meeting (each one having a different list).

Is there a way to copy a card or list and keep the checklist statuses intact?


Answers:
author: Cody C.
body: While we don't have a perfect option to copy checklist completion status, one option for this would be to move up a level - rather than treating Checklists as a Todo list for meets, you could use Cards. With this method, you could have a List for each week's meeting. When the meeting is done, you can move that week's list into an "Archived" or "Previous" section of the same board. This makes it really easy to review historic meetings without having to use the Archive feature.

We have a little more on how we recommend setting up a workflow like this here: <https://trello.com/b/GDz7Wd53/weekly-team-meetings>

If you have any questions, don't hesitate to get in touch with us through our contact form and we can help our further! <https://trello.com/contact>
Admin of old boards
Asked by Nelia Smit:

I used to be an admin of my old companies board. They need admin rights, but I'm no longer part of their boards and don't find anything on my profile wrt them anymore.

How can they get admin rights? I'm also sure that I wasn't the only admin, but my ex manager insists that it only shows my name. How can I get back into the boards to change access


Answers:
author: Brant Schroeder
body: Nelia,

Welcome to the community. They will need to follow these steps to recover admin access: <https://help.trello.com/article/768-changing-the-admins-of-a-team-or-board>
Is it possible to create a new card from defined templates on slack?
Asked by ilkerbaltaci:

We are using our slack group channel for planning meetings to create new trello cards.

Is it possible to create a new card from trello app on slack that is generated from a defined template?


Answers:
author: Erin Burke
body: Hi [@ilkerbaltaci](/t5/user/viewprofilepage/user-id/2544773) ! I'm a PM on the Product Integrations team and we'd love to chat with you, you can reach out to me via email at eburke@atlassian.com :smile:

comments: author: jada
body: [@Erin Burke](/t5/user/viewprofilepage/user-id/4412592) Hey Erin! I am building out a new product request function using Trell \& this feature would be the deciding factor on if we use Trello or another management solution. Our team is incredibly reliant on slack commands, but we also need templated information for our tickets. Is this in the works or do you have any insights on a workaround? Essentially, I just need all new tickets on the board to follow the same template. Thanks!


author: Cody C.
body: Not at the moment, but this is definitely a good suggestion! Glad to pass this along to the team as a potential improvement to that integration in the future.

We have a little more on the available commands here: <https://help.trello.com/article/1049-slack-app>

For now, you can add new cards from Slack, but they wouldn't be able to come from a template:

```
/trello add [teammates] [card name]
```
Approval Power-Up Not Authorizing
Asked by Jiselle Boquiren-Wong:

Hi,

We recently got the power-up approval function. Once I authorize it, it says I'm ready to go... but I'm still not able to use the approval function. It just keeps telling me to authorize my account.


Answers:
author: Craig Willson (AppFox)
body: Hi [@Jiselle Boquiren-Wong](/t5/user/viewprofilepage/user-id/4190784)

Sorry to hear about the problem you are having.

If you can please [raise a support ticket](https://remote.automation-consultants.com/jira/servicedesk/customer/portal/3) with us, our team would be more than happy to look into this and try to find a solution to get the Power-Up working for you.

Kind regards,

Craig


Tags: approver
Relating Cards
Asked by Scott M:

What does relating cards do?


Answers:
author: Brant Schroeder
body: Scott,

It allows you to link cards together is the simplest way to put it. If you have cards on separate boards that are related you can connect them. Here is some great information about related cards and examples of how to use it: <https://blog.trello.com/related-cards-related-boards>

comments: author: Scott M
body: Thank you for the reply.

Well, I'm gathering that leaving the cards unrelated means that only the one that had the attachment sees a connection to the other. By relating them, they both point to each other, but only insofar as the attachment is loaded...

Basically it's a helpful reference, but there is no deeper relationship between the two.

Is that correct?
Add description when creating a card
Asked by Jamie Irvin:

Hi,

Is there any way to add a description when creating a card, rather than having to add it once the card has been created. On iOS, most things (labels, members etc) can be added, but not a description.

I have a zap set up that creates a project in Float every time a card is created in Trello. the card description forms the brief. If I add a description once the card has been created, this informations isn't sent across to Float. neither can I update a project in Float with a 'new activity' zap as this function isn't available. It would be such a huge help if I could simply type / paste a description at the point of creating a new card...

Thanks

Jamie


Answers:
author: Soumyadeep Mandal
body: Hi [@Jamie Irvin](/t5/user/viewprofilepage/user-id/4190658) ,

Welcome to the community!

Well, In this case, you can use the Butler rule which will automatically add the description when a card is being created or you can use many other automation power-ups available in Trello Power-ups!

comments: author: Mark Jeronimus
body: Could you give examples of automation(s) (or perhaps power-ups) which allow me to add a \*\*custom description\*\* to every card I create?
Can I move a board from personal to a specific group?
Asked by David:

Hi,

Another Trello account invited me to one of its board.

In my personal Trello account this board is in the "personal board". I would like to move it to a specific group of my account.

Is it possible?

Many thanks for your help

David


Answers:
author: Soumyadeep Mandal
body: Hi [@David](/t5/user/viewprofilepage/user-id/4190653) ,

Welcome to the community!

Yes, Definitely! You can copy/move cards, lists, boards to a team, or a different account!

Please read these documentations <https://help.trello.com/article/802-copying-cards-lists-or-boards>

<https://help.trello.com/article/752-changing-the-team-to-which-a-board-belongs>

<https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account>

comments: author: David
body: Hi [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721) ,

Thank for your reply.

I ll read the documentation you sent me!

Thanks!!
When getting the trello calendar, do all members also have access to the trello boards?
Asked by Kelly Hurley:

We have a basic trello account and are interested in using our one free power up to get the calendar. Two of our team members really only need to use the calendar and not our trello boards that already exist. Therefore, if we do get the calendar can we chose who has access to both the calendar and the boards? Or, does every team member have to have access to all boards, calendars, etc? Is there a way to block or hide boards from certain members? Do we have to link our google calendars to our trello calendar?


Answers:
author: Soumyadeep Mandal
body: Hi [@Kelly Hurley](/t5/user/viewprofilepage/user-id/4190632) ,

Welcome to the community!

If anyone wants to access a calendar power-up that was linked to a board then they need to be a member of the board to use the calendar!

You can create a private board in a team then it will be hidden from everyone except the admin of the team!

It's totally up to you whether you want to link google calender or not!
Sharing (only particular) pages with individuals
Asked by Modesta Vaitonyt?:

Hi there,

Is it possible to share some particular pages in confluence with individuals without sharing all the Space info?

For e.g. we have freelance employees and we would like them to collaborate in particular pages without seeing all the context in our Space.

Looking forward to hearing from you


Answers:
author: WW
body: You can go about this in a number of ways. Here are two.

Summary {#toc-hId--554546256}
-----------------------------

*These methods assume you're not doing any fancy coding or behind the scenes work to separate content and that you don't have any special plugins*

1. Create a separate space for the freelancers
2. Create two main header pages in your page tree
   1. Restricted pages - for your main team
   2. Shared pages - for everybody (*with space access*)

Method 1 {#toc-hId-1932966577}
------------------------------

#### Pros {#toc-hId-826576692}

You've got clear separation

* No worrying if you've got pages under the right heading page
* No worrying about setting individual page restrictions
* You can have separate blog posts, templates, side panel, etc.
* You *could* link to the freelancer space from the main team space to make navigation a little easier

#### Cons {#toc-hId--980877771}

Content is not centralized

* If you your main team uses the content as much as the freelancers,
  * they have to go to a separate space, or
  * you'd have to recreate pages and use the Include page macro for everything in the other space (*really not feasible*), or
  * you'd need to create a page showing the page hierarchy for the other space
* You have to setup page restrictions for the Restricted pages page and maintain them for each new/removed main team user
* You'll have to re-enter permissions for your main team in the freelancer space
* Space watchers would need to watch two spaces

Method 2 {#toc-hId-805570484}
-----------------------------

#### Pros {#toc-hId--300819401}

Content is centralized

* You only have to maintain one space, one set of permissions, watchers, etc.
* It's easier for the main team to see at a glance what the Shared content is without having to go to another space or to a page

#### Cons {#toc-hId--2108273864}

Risk of content exposure

* You have to be sure that users create pages under the right headers
  * Some pages may get misplaced and content may be seen by those who shouldn't
* Blog posts, templates, side panel, etc. would be for all users

Conclusion {#toc-hId--321825609}
--------------------------------

In the end, it really will depend on your use case, how important it is to separate the content, and the skill level of your users as to which method will work best for you.


Tags: cloud

confluence-cloud
Refined for Confluence Cloud - support/guidance for an intranet implementation
Asked by Radha Calu:

[@Raj Sehmi](/t5/user/viewprofilepage/user-id/1943575)

Hi Raj, I'm looking to schedule a consultation with a Refined specialist, such as yourself, to advise on our intranet implementation with Confluence + Refined. I've reached out to the support@refined.com line and haven't received a response yet.

My name is Radha and my org, Rain Technologies, is a crypto platform licenced in Bahrain, operating out of Dubai. We're an org of 570 now - we were 100 this time 18 months ago - so the growth has been phenomenal and we need an intranet to keep our teams engaged and organized. As a large number of us already use Confluence for document management, we decided to couple it with Refined to create and roll out our intranet solution to the org.

I have questions re the number of Refined licences we'd need, best practice to organize the hierarchy/structure of the intranet; refined's CMS; applying and changing themes; minimum standard for each team site, etc.

Can we book a consult for early next week. 11am-6pm Gulf Standard Time works for me.

Thank you and I look forward to hearing from you.

Radha Calu


Answers:
author: abhishek_sharma03
body: Hi [@Radha Calu](/t5/user/viewprofilepage/user-id/4946961) Were you able to solve your problem of intranet using Confluence and Refined ?

BR

Abhishek


author: Julius Zatroch
body: Hi [@Radha Calu](/t5/user/viewprofilepage/user-id/4946961)

Maybe there is another solllution, if you are interested ping me.

comments: author: Radha Calu
body: Ping! I'm interested. Please send me your email address.


Tags: cloud

confluence-cloud
restore
Asked by Dotan Eshet:

We had a free trial version, with a lot of the data on it,

Now we can't find it.

How do we restore the data????


Answers:
author: Srinatha T
body: Hi [@Dotan Eshet](/t5/user/viewprofilepage/user-id/4946808) ,

Welcome to Atlassian community.

Below is the detail on how free accounts are monitored and alerted to when an account may be purged due to inactivity.

The good news is that if you accessed the site as recently as February, you may still be in the timeframe where the site can be restored and should immediately open a service ticket with Atlassian.

Cloud Free sites are deactivated after a period of inactivity. Activity simply means being on the product - example: viewing a Confluence page. The products are evaluated individually, so Confluence may be deactivated even though Jira on the same site is in use.

The timeline goes:

60 days of inactivity - email is sent to tech contact, billing contact, site admin with the subject "\[Action Required\] Jump back in to \<product name\> to keep your subscription"  
90 days of inactivity - email is sent to tech contact, billing contact, site admin with the subject "\[Action Required\] Your \<product name\> subscription will be cancelled in 30 days"  
113 days of inactivity - a tech alert email is sent the to tech contact, billing contact, site admin with the subject "\[Action Required\] Your \<product name\> subscription will be cancelled in one week"  
122 days of inactivity - site is deactivated and the tech contact, billing contact, and admin get an email with the title "\[Important Notice\] Your \<product name\> subscription has been deactivated"  
The site can be restored during this period  
162 days of inactivity - the site is deleted  
The site is not recoverable past this point

Thanks,

Srinath T

comments: author: Nic Brough -Adaptavist-
body: [@Srinatha T](/t5/user/viewprofilepage/user-id/4686256)

Thank you for documenting the time-line! I would love to see this as a reference article here in the Community, something we can point at when people have questions about deletion!


author: Srinatha T
body: Hi @\[deleted\] ,

Sure, I will check if it is not documented I will go ahead and create one.

Thanks,

Srinath T


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Trials do not last forever, the system was probably archived after you stopped using it for a while. If it was more than 60 days ago (I think it's 60, not sure), you'll probably need to contact Atlassian to . If it was over 120 days ago you last used it, my understanding is that Atlassian will have shut it down and removed it completely.


Tags: cloud

confluence-cloud
PDF Export miss LV special characters ??????????????????????
Asked by Aleksandrs Zahar?enko:

It works only ?? and ??

![2022-05-26_12-43-13.png](/t5/image/serverpage/image-id/199260iB24BBA28769144EA/image-size/large?v=v2&px=999 "2022-05-26_12-43-13.png")


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Aleksandrs Zahar?enko](/t5/user/viewprofilepage/user-id/4469807) ?

I've taken a look for you and you may find this support article a good one to read through - [Special characters not exported to PDF](https://confluence.atlassian.com/confkb/special-characters-not-exported-to-pdf-1026048337.html).

**The solution listed is below:**

In order to solve the problem, a new font must be added to Confluence.

The best font to use would be a free Unicode font family that contains the special characters that are not being properly exported to PDF. As a suggestion, Google developed one that is free to be used and contains the currency characters that are not being properly exported in the example above:

* [Google Noto Fonts](https://www.google.com/get/noto/)

Meanwhile, for the box-drawing characters, the font **DejaVuSans** below can be used:

* [DejaVuSans.ttf](https://confluence.atlassian.com/confkb/files/1026048337/1032261689/1/1606922371109/DejaVuSans.ttf)

After choosing the font, add it to Confluence using the steps from the KB article below:

* [Create a PDF in Another Language](https://confluence.atlassian.com/doc/create-a-pdf-in-another-language-175473.html)

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


author: Aleksandrs Zahar?enko
body: Thank you for your reply!

I got success with Google Noto Fonts on Confluence Cloud.

![2022-05-26_13-27-50.png](https://community.atlassian.com/t5/image/serverpage/image-id/199273i66B294504235675A/image-size/large?v=v2&px=999 "2022-05-26_13-27-50.png")


Tags: cloud

confluence-cloud
Fonts
Asked by Renato Osorio:

Hi,

We are new to using Confluence to the best possible way.

Is there a way to put custom fonts in it? I read about CSS but I cannot find this anymore.

Any help would be awesome and any suggestions to making these fonts like our business font would be awesome.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Renato Osorio](/t5/user/viewprofilepage/user-id/4165680) ,

unfortunately you can't do that on a cloud instance. There is an open request <https://jira.atlassian.com/browse/CONFCLOUD-46077>. Please vote and watch it in order to keep updates about that.

Hope this helps,

Fabio


Tags: cloud

confluence-cloud