youngmon/atlassian-qna huggingface dataset:
My description content are all missing on my board
Asked by Natalie Laurin:

All my content I had entered on the description section of my board over the last couple of weeks are now gone. Help!


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Natalie Laurin](/t5/user/viewprofilepage/user-id/5518193) ?

By default, Jira issue descriptions are not displayed on a board. Just the issue summaries.

Do you see the descriptions in the Jira issues themselves (if you open the issue view)? Maybe your Jria admin or someone else reset things to default settings?

Best,

-dave

comments: author: Natalie Laurin
body: Oh, I think I am in the wrong place? This is regards to Trello. I was just searching where to ask a question and it took me here. Sorry. I will keep searching


author: Trudy Claspill
body: [@Natalie Laurin](/t5/user/viewprofilepage/user-id/5518193)

The Trello forum is here:

<https://community.atlassian.com/t5/Trello-questions/qa-p/trello-questions>
JIRA Issue type and deployment
Asked by Joby George:

Can we deploy issue type with Task? I have seen deploying user stories and bugs, but not task. So got this confusion. Appreciate if someone can help


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Joby George](/t5/user/viewprofilepage/user-id/5518078) ?

I think you'll need to talk to the person(s) who set up the integration between Jira and your deployment environment (Bitbucket, Git Hub, etc.). Most likely your Jira administrator.

That configuration specifies which issue types should or should not be used. It's customizable on a case-by-case basis, depending on company preferences.

Hope this helps,

-dave


Tags: cloud
Access of external user only for specific project board
Asked by morozov:

Hello everyone!

Our team has several project boards that we manage in Jira, all of which involve internal company employees.

We now need to create a new project board and add an external person to it. On this board, we will be working with the external person.

Could you please advise how we can set up access so that the external user can only see and access the board we will be working on with them? They should not be able to see or access any of the other boards.

How can I configure Jira so that an external user can only see and access a specific project board, while all other boards remain invisible and inaccessible to them?

Thank you.


Answers:
author: Nikola Perisic
body: Welcome to the community [@morozov](/t5/user/viewprofilepage/user-id/3151071)

The external users would require to have a Jira license to access your site. To limit the permissions so that these users can only see the issues on your board, you would have to configure it:

1. Configure board \> General

2. Scroll down until you see Filter permissions and click on Edit permissions

3. For the viewers, you have options: individually add users, create a group where you will add all of the external users and share your filter with this group

comments: author: morozov
body: Hello Nikola!

Maybe I didn't explain clearly, so let me again

We have several projects with only internal employees involved. We want to create a new project and add external users to it.

In the project with external users, we will communicate with them and track the status of tasks.

However, we need to add external users in such a way that they have access only to their project and cannot see our internal projects.


author: Nikola Perisic
body: Thank you for the clarification. In this case, you would have to change the permission schemes for all of your projects, except the one that you will work with your external users. You would have to change the Browse Projects permission. By default, when you create a project a project role of Any logged in user will be added. Remove this option and only leave the users that are in the current role.
How to show assignee in Jira card
Asked by Jiapeng Gu:

The assignee is not shown in Jira card. It is not nice for users. I selected assignee in customize card, but it does not work.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Make sure "Assignee" field is added to both card layout and issue screen layout. Are you using JWM/Kanban or Scrum board ?

![Screenshot 2024-06-11 at 11.35.17?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329058i449356C843C48577/image-size/large?v=v2&px=999 "Screenshot 2024-06-11 at 11.35.17?AM.png")

comments: author: YY Brother
body: correct answer??


Tags: cloud

jira-work-management-cloud
Staring a project
Asked by Robert Haynes:

Hi,

For a long time I have been staring my projects to show which ones are live to make it visually easy to identify and never had any problems. The problem I am now having is that when I star one project it is also staring an old project, again when I remove the star it is removing the star on both as well. Its like they have been linked for some reason? No other team member is having this issue.

Any suggestions?

Thanks,  

Rob.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Robert Haynes](/t5/user/viewprofilepage/user-id/5447438) and welcome,

I have the same issue. There is an open bug for that (<https://jira.atlassian.com/browse/JRACLOUD-83424>). Please take a look at it.

Hope this helps,

Fabio


Tags: cloud

jira-work-management-cloud
Where did Project Description go?
Asked by Ruaridh Mackinnon:

A few days ago when creating new projects there was a field for project description. I can't find it anywhere now. Is this a bug or an issue with my settings? I followed the instructions here, but the field is completely gone. <https://support.atlassian.com/jira-software-cloud/docs/edit-a-projects-details/>


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Ruaridh Mackinnon](/t5/user/viewprofilepage/user-id/5515786)

What type of project are you creating?

Company managed -\> There is a description field.

Team managed -\> They don't have one.

Regards

Aaron

comments: author: Ruaridh Mackinnon
body: On the projects page it says Team Managed Business. I could have sworn it was there before, but in any case for Team managed, How do I display some kind of project description? Are you supposed to just have a task called project summary or something?


author: Aaron Pavez _ServiceRocket_
body: Since there is no Project description field under DETAILS, you will need to add a custom field with that information.

You can add that as an improvement here:

[https://jira.atlassian.com/secure/Dashboard.jspa](https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440)

Regards

Aaron


Tags: cloud

jira-work-management-cloud
from the beginning i want to join to software management as i choosed wrong
Asked by Abdelrahman Awad:

from the beginning i want to join to software management as i choosed wrong one

I don't know what i should do ?


Answers:
author: John Funk
body: Hi Addelrahman - Welcome to the Atlassian Community!

If you chose the wrong project type and created a Business project instead of a Software project, I am afraid that cannot be converted. You will need to create a new Software project and migrate any issues you have on the Business project to the Software project after it is created.
User can't recieve validation email
Asked by John Ervin ANTONIO:

Hello,

One of my customer's account don't recieve the validation email when he is trying to connect.

Can you please help us with this issue ?

Thank you


Answers:
author: John Funk
body: Hi John - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see any the email address might have been put on the Suppression list for some reason.

<https://support.atlassian.com/contact/#/>


Tags: cloud
why is that fail to create a site name?
Asked by XU:

Something went wrong on our end. Please try again. If this keeps happening, [contact support](https://www.atlassian.com/company/contact). (Issue ID for Atlassian use: 359d9bb773a245aca67b73ed501946b7)


Answers:
author: YY Brother
body: Hi [@ANNA XU](/t5/user/viewprofilepage/user-id/5515962)

Welcome to our Community,

Are you changing the existing site's name? Or creating another new site? Please provide more context if this question still exists.

Thanks,  
YY?

comments: author: XU
body: I'm creating a new site.I just registered today.Fail to have the URL.


author: YY Brother
body: In which step, you had that message then? [10??? \| Jira Cloud ??](https://mp.weixin.qq.com/s?__biz=MzIzMDExODMwOA==&mid=2247500034&idx=1&sn=2dd51fd2c79c79e67b87daa06a2fe845&chksm=e8bac7c9dfcd4edf2a110708c60b6d5e0f0f8ff8004582e88280d3488c630826f3af01e2a0af&token=641945181&lang=zh_CN#rd)


author: XU
body: Are you Chinese?After I registered by Microsoft account.The website promote me to fill a site name.When I typed in my site name it just failed?and it promote like'Something went wrong on our end. Please try again. If this keeps happening, [contact support](https://www.atlassian.com/company/contact). (Issue ID for Atlassian use: dbb318359545425d85068c4bf4d6cea2)' .


author: XU
body: prompt,???not promote,sorry


author: YY Brother
body: This issue is caused by Chinese network, which has blocked the site register journey.


author: XU
body: done?thank u very much?it a problem about vpn?
Jira Timesheet will not load
Asked by Tim.Speich:

I have my Jira pages saved so when I open my browser, all the pages I frequent open. One of those pages is the Timesheet that we use for logging all of our time. As of 6/4, the time sheet page will not load. I get a message saying "Something Went Wrong". All of my other Jira pages are opening just fine. I have restarted my browser and computer. This link has not changed a while. I currently cannot enter any time, which is a PROBLEM!


Answers:
author: Tim.Speich
body: The Error code I'm receiving is 1EIF74P
Enable 'done' column clearing
Asked by Zakarya Ali:

Hello,

I have seen this article <https://community.atlassian.com/t5/Jira-articles/Introducing-manual-board-clearing-for-your-next-gen-Kanban-board/ba-p/1411958>.

I am a project admin but I am not able to see how to enable this feature.

What am I missing?

Regards

Zakarya Ali


Answers:
author: YY Brother
body: Hi [@Zakarya Ali](/t5/user/viewprofilepage/user-id/5513964)

Welcome to our Community.

I guess you're using company-managed project, which can be seen from the bottom left position. That feature is only available for team-managed project. So you can switch to a team-managed project to try it.

Thanks,

YY?

comments: author: Zakarya Ali
body: You are correct! I will try to find how to change. Thanks a lot!

<br />

![Screenshot 2024-06-07 090757.png](https://community.atlassian.com/t5/image/serverpage/image-id/328569iCFAC5C7766B39720/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 090757.png")


author: Trudy Claspill
body: Hello [@Zakarya Ali](/t5/user/viewprofilepage/user-id/5513964)

Welcome to the Atlassian community.

With what type of project are you working? Get that information from the Type column on the View All Projects page under the Projects menu.

The article you referenced applies only to Team Managed Software projects.
Remove Inactive Users from the Field
Asked by Gor Greyan:

Hi Colleagues,  
I have this case.  
In the tickets, I have a user picker custom field(multi-select). I have automation, that adds new users in that field, keeping already added users. However one of the already added users is inactive in Jira, and automation returns an error while trying to add a new person.   
Is there a way, to remove inactive users from the custom field by bulk?


Answers:
author: Pablo Vergara
body: Hi [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846)

There is no built-in Jira feature that will help you achieve the outcome. However, if you're already using automation-like apps such as JMWE or Power Scripts, these should be enough to accomplish that goal.

If you have either JMWE or PS, let me know, and I will happily help you draft a solution.

Best regards,

- Pablo Vergara / SSE - ServiceRocket

comments: author: Gor Greyan
body: Dear Pablo,  

We are using JMWE and ScriptRunner, if you can help me with this, I will be very thankful.


author: Pablo Vergara
body: Sure thing, [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846) - Please submit a support ticket at the [Appfire support portal](https://appfire.atlassian.net/servicedesk/customer/user/login?destination=portals) (JMWE case) and include the link to this community question so the case can be appropriately assigned.

We'll do our best to support you.

*- Pablo*


author: Vicente Dom?nguez _Decadis AG_
body: Hello [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846),

I am part of the support team of Decadis and I wanted to share with you that it is possible to remove the inactive users of a User Picker (multiple users) custom field with our post function [Update fields](https://apps.decadis.net/display/JWTCLOUD/Update+fields). For this purpose, it would be necessary to update the field with a Jira expression.

If you are interested in our app or in this approach, we would be glad to assist you in this thread or via or [support portal](https://decadis-apps.atlassian.net/servicedesk/customer/portals).

Best regards,

Vicente


Tags: cloud
custom field
Asked by hiren-contractor:

How can I make a custom field required only for Epic type but optional for other types ?  
![](https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif)


Answers:
author: John Funk
body: Hi [@hiren-contractor](/t5/user/viewprofilepage/user-id/5513828) - Welcome to the Atlassian Community!

If it is a Company-managed project, then you can create a new Field Configuration for the Epic Issue type. Then add it to the existing Field Configuration Scheme for the project.


author: serge calderara
body: you need to use fields configuration scheme for separate issue type


Tags: cloud
Unable to share a query or dashboard with other users or groups
Asked by Gopichand Akkala:

We are experiencing an issue where new users of our Cloud Jira instance are unable to share dashboards and queries with other users or groups. This is impacting our ability to collaborate effectively at the project level. ![pastedImage.png](/t5/image/serverpage/image-id/328085iB38E2FE7899940C2/image-size/large?v=v2&px=999 "pastedImage.png")![Screenshot 2024-05-31 at 9.23.12_AM.png](/t5/image/serverpage/image-id/328087iFF09E00830FC69E4/image-size/large?v=v2&px=999 "Screenshot 2024-05-31 at 9.23.12_AM.png")  

No groups or users appear in the selection list, preventing the sharing action.  

<br />


Answers:
author: serge calderara
body: Do you have the proper permission to share filters ?

comments: author: Gopichand Akkala
body: Yes, we have got super admin rights


author: serge calderara
body: Re you a member of the group for whish you want to share your filter ?

In filter sharing, you can share only to group you are member of

regarsd


Tags: cloud

jira-service-management

jira-work-management-cloud
How can I remove an activity from an issue on the Kanban board?
Asked by William Farmer:

Hello,

My team uses the Jira Kanban board in our workshop to keep track of ongoing projects.

We were struggling with the "comments" section inside of issues, as being unable to reply directly to comments made keeping track of conversations difficult.

I recently installed an app, Smart Comments, that allows me to reply to comments and create comment threads, similar to Reddit's comment thread system.

With this new app installed, when looking at an issue, under the "Activity" section, I now have four sections. "All" "Comments" "History" "Smart Comments"  

Due to the benefits that Smart Comments provides, I would like to disable the viewing of default comments to all users, and preferably remove the default "Comments" button entirely for all users.  
I've tried modifying the activity system app, but that seems to be no longer editable. I also tried creating a permission that would not allow users to view comments, but that is not an available option.  
I've included a screenshot that highlights the area and section I am referring to.

![Jira SC.png](/t5/image/serverpage/image-id/328075i6F0D90E468F14CE0/image-size/large?v=v2&px=999 "Jira SC.png")

Thanks.


Answers:
author: Trudy Claspill
body: Hello [@William Farmer](/t5/user/viewprofilepage/user-id/5513767)

Welcome to the Atlassian community.

It has been my experience with the Cloud products that vendors can only add to the environment. They cannot replace native functionality with their own functionality.

We had a similar case with the Smart Attachments app. It produces another panel for displaying Attachments, but the native Attachments panel is also displayed.

I confirmed with both Atlassian support and the app vendor that Atlassian doesn't not provide a method for app vendors to replace the Attachments panel specifically. And Atlassian has an open change request about being able to disable the native Attachments panel.

I suspect the same is true for the Comments tab. I have not yet found anything in the [public Atlassian backlog](https://jira.atlassian.com/) requesting the ability to hide the Comments tab entirely. You could open a support case directly with Atlassian to confirm (or refute) this.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-work-management-cloud
story point per assignee for a team
Asked by manish a:

I want to see consolidated view of story points assignee wise for a team for all the sprint in a pi or for current and next 2 sprints. where can i see that.


Answers:
author: Peter Jessen
body: [@manish a](/t5/user/viewprofilepage/user-id/4541675) -   

Jira Align is an enterprise agile platform, as such it follows agile practices.

Story points are by team, never by individual. You won't a "story point per assignee" metric in any real agile tool or platform, it simply doesn't exist because the agile umbrella (including scrum and kanban) is a team-based methodology, not an individual-utilization-based methodology like traditional PMP waterfall.

Regards,  
Peter

comments: author: manish a
body: there are certain people in the team whose skillsets are critical and therefore within the team we want to understand when these people will be free in future sprints.


author: Tom O'Connor
body: This would likely fall under how you track capacity at the team level for individuals sprint by sprint.

So for example you can set an individual to be 100% dedicated to a team, but set capacity for each sprints. So maybe that person will be 50% dedicated to their team in Sprint 2 and 3 and the other 50% on another team for those sprints.

<https://help.jiraalign.com/hc/en-us/articles/115003641568-10X-Capacity-Planning>
How to create refresh schedule on extracts from Enterprise Insights
Asked by BERNARD BEKOE:

I am publishing to tableau cloud, and I can't seem to get the EI extract to refresh in tableau cloud. I tried publishing the data source and testing the EI connection from there but that didn't work. I also tried publishing the workbook, embedding the permissions within both published workbook and published data source. still did not work. Do I have to install tableau bridge client?


Answers:
author: Edvaldo Lima
body: Hi [@BERNARD BEKOE](/t5/user/viewprofilepage/user-id/5304646)

Welcome to the community and thanks for posting the question.

I'm not familiar with the Tableau refresh schedule however it might be worth checking [Schedule Refreshes on Tableau Cloud.](https://help.tableau.com/current/online/en-us/schedule_add.htm)

If the problem you're facing is establishing the connection between Tableau and EI, I'd recommend you raise a [support ticket](https://support.atlassian.com/contact/) so we can collect additional information to better assist you.
Best 101 training videos available to learn more about Jira Align
Asked by Lindsey D_ Midyett:

Hello folks, I am looking for any training videos to get me a good basic understanding of Jira Aligns capabilities. Thanks,


Answers:
author: Edvaldo Lima
body: Welcome to the community [@Lindsey D_ Midyett](/t5/user/viewprofilepage/user-id/5332828)

I'm sharing a few other resources to the ones shared by [@Jason](/t5/user/viewprofilepage/user-id/2594596)

* [Jira Align Demo center](https://www.atlassian.com/software/jira/align/demo-center) - A series of short demo videos (Jira Align Product Overview, Strategic Intent and Outcome Alignment, Agile PI Planning, Dependency Management, and much more).

<!-- -->

* [Jira Align demo videos](https://www.youtube.com/watch?v=6-BE6zJ9FOw&list=PLaD4FvsFdarTqV_VSH9EO39B88--bGFva) - Hosted at Atlassian channel on YouTube.  

I hope it helps!

comments: author: Lindsey D_ Midyett
body: Thanks!


author: Jason
body: The Valiantys in North America YouTube channel has a great [Introduction to Jira Align video](https://youtu.be/NZhrINQdztY?si=wQu2uR5_Q151yUON) from August 2023. You could also Google for Jira Align videos.

comments: author: Lindsey D_ Midyett
body: Thank you!
can i create checklist at an epic level
Asked by manish a:

can i create checklist at an epic level


Answers:
author: Kim Herren
body: For Jira Align, there is functionality to create a checklist to document steps in a process. Refer to the help article on creating checklists

<https://help.jiraalign.com/hc/en-us/articles/115000172954-Create-checklists-to-guide-users-through-tasks>

or feel free to reach out if you need further assistance.

comments: author: Karan Madaan
body: Bingo!


author: manish a
body: [@Kim Herren](/t5/user/viewprofilepage/user-id/4971232) is it possible to duplicate a checklist. We have created a checklist of 10 items. We want to use it before starting every epic. We dont want to manually add the items and create a new checklist. instead if I could just create a template and keep duplicating it for each Epic. It would be helpful.


author: Kim Herren
body: [@manish a](/t5/user/viewprofilepage/user-id/4541675) I don't see a way to duplicate them. You can create it as a Public Individual checklist so each user can refer to their own checklist as they go through the process. Unfortunately, as they complete the checklist and want to start over with a new epic, they'll have to start by unchecking each item on the list.


author: manish a
body: hmm.. understood. is there a way to create a check through an api


author: Oleksandr Siryi_Railsware_
body: Hey, [@manish a](/t5/user/viewprofilepage/user-id/4541675)

Jira doesn't have an option for checklists by default, but you can add checklists to Epics using a third-party app like [Smart Checklist](https://marketplace.atlassian.com/apps/1216451/smart-checklist-for-jira-pro?utm_source=atlassian_community&utm_medium=referral&utm_campaign=epics).

Smart Checklist can be added to any issue type in Jira and there are actually several ways you can do it:

* Add a checklist manually from the UI when opening an Epic (issue view).
* [Assign a checklist template](https://railsware.atlassian.net/wiki/spaces/CHK/pages/1294532651/Set+a+Template+as+Default) to the Epic issue type. This way Epics will be created with checklists.
* Set up an [automation rule](https://railsware.atlassian.net/wiki/spaces/CHK/pages/3454730248/Set+Checklist+on+Issue+Creation).

Hope this was helpful?
Planned effort for all teams for a sprint
Asked by manish a:

Is there a way I can get the planned effort for all the teams under a program in one sheet.

I can see it in program allocation but it shows for all the sprints in a pi.


Answers:
author: Tom O'Connor
body: Capacity planning report.

<https://help.jiraalign.com/hc/en-us/articles/115003641568-10X-Capacity-Planning>
How can I see how many people have taken an Assessment
Asked by Emma Willcox:

How can I see how many people have summited a response to an Assessment please?


Answers:
author: Allan Maxwell
body: On the Assessment Results page, I can see the names of the folks who took the assessment. ![Screenshot 2023-09-28 at 9.18.14 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/283532iBC911FB2714F2718/image-size/large?v=v2&px=999 "Screenshot 2023-09-28 at 9.18.14 AM.png")