youngmon/atlassian-qna huggingface dataset:
How do i report a scam from the company
Asked by Hope Iyere:

I signed a contract with the company and was given a task to perform and wasn't paid


Answers:
author: Andy Heinzer
body: Hi [@Hope Iyere](/t5/user/viewprofilepage/user-id/5438112)

I'm not sure who you might have been speaking with. However we are aware that there are other reports of fake accounts being created within external services such as telegram or gmail where the individuals assert themselves to be representing Atlassian or our Atlassian Community.

You can see a similar thread over in <https://community.atlassian.com/t5/Jira-Service-Management/Re-Do-you-hire-data-entry-jobs-at-telegram-using-the-acc/qaq-p/2545812/comment-id/154205#M154205>

If this matches your experience, I would recommend that you do not engage with the user any longer. Also reporting that account to the service provider they are using can at least prevent other users from being scammed by the same account.

comments: author: gerson moran
body: Hi, someone contacted me through WhatsApp with the following message

"This is Atlassian Community service! We are urgently recruiting in search of a flexible, qualified and fast Data entry clerk to work on our Organizations Authorized Projects Work..

What's your name and country ?"

<br />

how can I confirm it is not a scam? I don't want to waist 5 days of my life working on it


author: Andy Heinzer
body: It's a scam. We don't use whatsapp for employment opportunities. Could you please report that account? It's impersonating us. <https://faq.whatsapp.com/414631957536067?helpref=faq_content> has steps you can follow to block/report that account.


Tags: atlassian-platform
Please change all interfaces over to dark by default, and NEVER flash the screen white while loading
Asked by Andrew Murdoch:

Please change all interfaces over to dark by default, and NEVER flash the screen white while loading  

This is a very simple task, please default everything to a dark theme, please don't flash any screen white, while it's loading. I have visual problems, and the white flashing is very irritating, and the light theme is hard to focus on. I especially do not want any area of your software to show up in a light theme, when I have the theme set to dark.   

This includes the settings panel, user pages, Atlassian administration, etc... keep everything in the same theme.


Answers:
author: Nic Brough -Adaptavist-
body: I am with you on half of this.

The flashing screen during rendering is absolutely terrible and should not happen. Other software doesn't have this problem.

But under no circumstances should a dark theme be a default. A lot more people would struggle with it than those who don't work well with a light theme. I work with people who simply can't use Atlassian's software when the dark theme has been enabled, including one who can work with it visually until it triggers a migraine.

comments: author: Andrew Murdoch
body: Light themes in general are hard to work with, since they are too bright and the contrast is usually terrible. Well I'm typing this reply, I'm having a hard time focusing on the box, because my visual area is overloaded.   

I understand that other people will feel differently, so maybe the solution is to ask first, and then continue on with the theme they pick, so they can comfortably work with the software platform.
The meaningful of Cache refresh
Asked by Defu Jia:

Hi guys,I wanna know the meaningful of these options,and what is the diffence between workspace cache duration and check cache every?And I wanna know that when we change data what is the time for the data transfer to data lake?

![0zm0812000er9a25e36E5.png](https://community.atlassian.com/t5/image/serverpage/image-id/335148i8011FF40190E3474/image-size/large?v=v2&px=999 "0zm0812000er9a25e36E5.png")


Answers:
author: Tina Ling
body: Hi [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) , [@Defu Jia](/t5/user/viewprofilepage/user-id/5542097) ,  

Data freshness and dashboard refresh or cache are 2 separate things.   

Data freshness is how long it takes for your product change to get reflected in the datalake. Dashboard cache or refresh is how often you want the dashboard to re-run the query.   

If you make a change in product at 2pm and another change at 2:30pm, it takes 1 hour for the change to get updated in data lake, and you run the dashboard at 3:10pm, then you will see the change made at 2 pm. However, it you keep your dashboard catch duration at 1 hour, and you run it again at 3:40, you will not see the change from 2:30pm, because the dashboard will not re-run the query, even though the data in the lake has already captured the change.   

Hope this helps.

comments: author: Ollie Guan
body: Hi Tina,

Have a nice weekend! Thanks for your reply \^_\^

Based on the maximum refresh cycle of the data lake is 6 hours. If I set the dashboard cache to update every 1 hour, I should see the updated data after 8 hours at most, right?


author: Ollie Guan
body: [@Tina Ling](/t5/user/viewprofilepage/user-id/3220097) [@Claire Gayrard](/t5/user/viewprofilepage/user-id/5051078)

The inconsistency of data refresh cycle in Data Lake and Dashboard settings has caused us confusion. How long do we have to wait to get a dashboard with all the updated data?

<https://support.atlassian.com/analytics/docs/understand-the-data-model-of-the-atlassian-data-lake/>

<https://support.atlassian.com/analytics/docs/dashboard-settings/>

comments: author: Ollie Guan
body: How can we get the proper date and time when was chart got updated and some cases even thought data chart updated but data not coming.

<https://jira.atlassian.com/browse/ANALYTICS-154>

<https://jira.atlassian.com/browse/ANALYTICS-273>
Charts charging taking too much
Asked by Cristina - Elena Andrei:

Hello,

I started to use Jira Analytics and configuring my dashboard with different types of charts.

The values of the charts are taking too much to show up. Those appear after 10 minutes when i access the dashboard and after some time dissapear.

Does anyone know why may be the problem of their performance? I have checked and says Dashboard Load . May be because of long queries?

Best regards,

Cristina


Answers:
author: Tracy Chow
body: Hi Cristina,

Can you share more about what you mean by the charts disappearing after some time?

Generally speaking, there are things you can do to ensure the charts are performant (such as minimizing the number of joins, adding a query limit, not adding too many charts/queries on a dashboard), and also settings in Atlassian Analytics to reduce the number of concurrent queries.

Here are some articles with tips for improving dashboard performance:

* <https://confluence.atlassian.com/analyticskb/triage-your-performance-issues-1216971465.html>
* <https://confluence.atlassian.com/analyticskb/tips-to-improve-query-performance-for-third-party-data-sources-1224769540.html>

Feel free to also [contact support](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues) so we can help review and troubleshoot your case.
Drilldown Chart in a new Window /Tab
Asked by Ganesan Seethapathy:

Hi

How to open a Drilldown chart in a new tab /window instead of redirecting in the same tab, we are losing the original chart and it is time consuming to reload / go back to the original chart.

Please guide me

Thanks !


Answers:
author: Shashwat Khare
body: Hello [@Ganesan Seethapathy](/t5/user/viewprofilepage/user-id/5535637) ,  

Unfortunately, we don't have the option to get the drill-down to open in a new tab/window, and the filter will be applied in the same dashboard on the same tab.  

Could you please help elaborate the exact use case of this requirement?  

I can go ahead and put in a feature request on your behalf for this functionality to be considered for development in future releases.  

<br />

Best,  
Shashwat

comments: author: Ganesan Seethapathy
body: hi [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894)

Thank you for your reply

The Overall dashboard has lot of reports in it.

Each report in the dashboard will have its own drill down report to show the details.

if the user clicks on the report, it would be ideal to open the "Drill down report" - new dashboard in a separate tab instead of overriding/redirecting the original report. it makes the user to click "Back" button to reload the original report

If we have the option to open the drill down report/dashboard in a separate tab

1. User can retain the original report and no need to reload again

2. User can open multiple drill down reports and can view all the details - side by side

Hope the requirement /use case is clear for you

Please let me know if you have any questions

Thank you !


author: Muhammad Zeeshan
body: Hey [@Ganesan Seethapathy](/t5/user/viewprofilepage/user-id/5535637)

In that case this may be the Feature Suggestion ticket that fulfills your request: <https://jira.atlassian.com/browse/ANALYTICS-40>

You may go ahead and vote on it to further raise its priority for our Product and Development teams.

BR,

Muhammad Zeeshan


author: Ganesan Seethapathy
body: Hi

i dont see the referred link have any connectivity on my ask.


author: Muhammad Zeeshan
body: Hey [@Ganesan Seethapathy](/t5/user/viewprofilepage/user-id/5535637)

My apologies, here is a new Feature suggestion ticket as per your request: <https://jira.atlassian.com/browse/ANALYTICS-294>

BR,
Bar & Line Chart - how to have the bar and line use the same scale?
Asked by BSpangenberg:

Im making a line and bar chart, but i am seeing that bar chart uses the scale on the left and the line has its own scale on the right, which is confusing. Id like to have them both use the same scale. Is there a way to set the line so it uses the same scale as the bar?


Answers:
author: Inder Singh
body: [@BSpangenberg](/t5/user/viewprofilepage/user-id/5047939) : You can do this by going to Chart settings -\> Series tab, and unchecking "Dual y-axis" option.

![Screenshot 2024-06-28 at 3.24.49?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332505i903DB07E660DD69A/image-dimensions/482x264?v=v2 "Screenshot 2024-06-28 at 3.24.49?PM.png")

Let us know if this works.

Thanks!

Inder
How to get release burndown chart using Analytics
Asked by Manny:

Hi

we have same fix version in multiple projects, how to get a burn down chart of the progress using Atlassian analytics, there is a custom chart for sprint burndown but nothing for Releases


Answers:
author: Skyler Ataide
body: Hi [@Manny](/t5/user/viewprofilepage/user-id/2909765)

<br />

We don't have an out-of-the-box release burndown chart template in Atlassian Analytics at this time. However, if you are able to [open a support ticket](https://support.atlassian.com/contact/#/) with our Atlassian Analytics team, we can take a look at the current chart that you're working on and help to provide suggestions on how to build out this metric in Atlassian Analytics.
Is it possible to use dynamic dates in conditional formatting?
Asked by Mikael Helld?n:

In a chart, I want to use conditional formatting to color the background if the date is before e.g. today's date. I that possible? I've tried different versions of {TODAY}, but it doesn't work.  

Hard coding the date (e.g. 2024-06-15) works, but I obviously don't want to change the value every time I look at the chart.

![conditional formatting date.png](/t5/image/serverpage/image-id/330035i5BB8D7FC8EBD569B/image-size/large?v=v2&px=999 "conditional formatting date.png")


Answers:
author: Shashwat Khare
body: Hello [@Mikael Helld?n](/t5/user/viewprofilepage/user-id/1024160) ,  

This is Shashwat from Atlassian Analytics and here to help! :)   

Unfortunately, applying conditional formatting on relative date variables isn't yet supported, however, we have an existing feature request for the same as below:  
<https://jira.atlassian.com/browse/ANALYTICS-219>

I have personally watched the FR and added you, so we help gain more traction on its implementation and also so we receive notifications on it moving forward.

I would recommend that you upvote the same so that you help add more traction to its implementation and so you receive updates in the future as well.  

<br />

Best,  
Shashwat

comments: author: Mikael Helld?n
body: Thank you for your reply, [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894)! I've voted for the FR. :)


author: Tommaso Gionfriddo _Teklada_
body: Hi [@Mikael Helld?n](/t5/user/viewprofilepage/user-id/1024160)

This is a problem I've been tackling for some time. Whilst I have *technically*been able to solve it, you may not love the solution.

Essentially, if you rename each column to something static ( I like to use an invisible character such as U+200E, with one additional character added for each additional column) you can then apply the conditional formatting to the columns, regardless of what date they are.

Next, for each of these static column titles, add a new text chart over the top, and have the date for that column display in the text chart.

Whilst it can look a tad janky, it's certainly passable in many situations.

I don't have access to any Analytics applications currently, sorry, otherwise I'd provide some visuals. If you would like a more detailed explanation, please let me know and I can see if I can draw some diagrams or get access to an analytics license from someone.

comments: author: Mikael Helld?n
body: Hi [@Tommaso Gionfriddo _Teklada_](/t5/user/viewprofilepage/user-id/3696717) ,  
Thank you for your input! Will look into your proposed solution while we're waiting for the feature request to be implemented.  
Cheers!


author: Tommaso Gionfriddo _Teklada_
body: Awesome! If you get something working, I'd love to see your approach and if it differed at all from mine.

Unfortunately I don't have any of the code snippets from when I did this previously. But I recall finding the explode function incredibly helpful.

I'll try find the code snippets and provide them here if I'm able to get my hands on them. Or once I write them again myself.
Dashboard to show data older than one month
Asked by BSpangenberg:

I'm looking to do a dashboard to show certain data based on a date field that is older than one month from today. Is there a formula that can calculate if a date is older than one month from today?

Not looking to enter the date into a control each time.


Answers:
author: Tracy Chow
body: Hello,

Yes, you can use the Atlassian Analytics [relative date variables](https://support.atlassian.com/analytics/docs/relative-date-variables/) to generate a dynamic date filter.

For example, "Created at" \< {TODAY.SUB.(1,'month')} will return all dates older than May 12th.

Let me know if you have further questions on this or how to use relative date variables.
Not seeing data share
Asked by BSpangenberg:

Hi, I recently saw the post about data shares being available. I checked and do not see the option to share for our data lake. Is there something we need to do to make it appear as a choice?


Answers:
author: Tracy Chow
body: Hello,

Data shares are already enabled for all Atlassian Analytics customers, but only organization admins have the ability to see and create data shares from Atlassian Analytics. Do you know if you are an organization admin?

If you are still unable to see the feature, can you [open a support ticket](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues) with us? We can investigate this further for you.

Thanks,  
Tracy

comments: author: BSpangenberg
body: Thank you. Our admin updated it so I can see it now.
Third Party Add Add Ons / Atlassian Data Lake
Asked by Scott Derderian:

Can the Atlassian Data Lake support data from third party add ons (e.g. Structure, UpRaise, QMetry, etc.) for both JIRA and Confluence?

If so, is there a listing anywhere of supported 3rd party applications and Add ons?

TIA!


Answers:
author: Tracy Chow
body: Hi Scott,

Atlassian Data Lake doesn't currently contain data from 3rd party add-ons or Marketplace Apps, but if you have data from those add-ons in a 3rd party database like Snowflake or Redshift, you can connect the database to Atlassian Analytics to build charts with the data.

The list of supported 3rd party data sources can be found at <https://support.atlassian.com/analytics/docs/what-is-a-data-source/#Third-party-data-sources>.

Hope this helps! Let me know if I can clarify anything.
Atlas projects data in Data lake
Asked by Grigory Romanyuk:

Currently Atlassian Atlas doesn't have public API available.

Is Atlas data available via Data Lake/Atlassian Analytics?


Answers:
author: Inder Singh
body: [@Grigory Romanyuk](/t5/user/viewprofilepage/user-id/4136139) : Atlas data is not yet available in the Data Lake though the work to get this data is in-progress. You can follow the updates in this ticket: <https://jira.atlassian.com/browse/ANALYTICS-138>


Tags: atlas

data-lake

metadata
Confluence databases in Data lake
Asked by Grigory Romanyuk:

As I understood from Confluence Beta API, the data in databases are not accessible via API.

Is this data accessible via Data Lake?


Answers:
author: Tracy Chow
body: Hi Grigory,

Confluence database data is not in Atlassian Data Lake yet, but the work to make this available is in progress. You can follow this ticket for updates: <https://jira.atlassian.com/browse/ANALYTICS-137>.

Thanks,  
Tracy


Tags: data-lake

database
Custom Column Returning Duplicate Rows
Asked by Fabio Saltos:

I added a new custom column in one of our data source's schema to capture 'Start Date' from the Issue Field table. For some reason the new custom column is returning duplicate Issue ID rows with only one row containing a value. The other duplicate Issue IDs return blanks.

How can I ensure the new custom column is only pulling a one to one match?

Here is the query i'm using:

CASE WHEN \`Issue field\`.\`name\`= 'Start date' THEN \`Issue field\`.\`value\` END

Example:

![Screenshot 2024-05-22 at 11.31.27 AM (2).png](/t5/image/serverpage/image-id/325435iE763E6EB69AD356E/image-size/large?v=v2&px=999 "Screenshot 2024-05-22 at 11.31.27 AM (2).png")


Answers:
author: Tejaswi G
body: Hi Fabio,

This is Tejaswi from the Analytics team and here to assist.

We would like to review your current table setup in the Analytics to assist you. Can you please log a ticket at <https://support.atlassian.com/contact> to look into the issue?

Kind Regards,

Tejaswi

comments: author: Fabio Saltos
body: Submitted! Thanks, Tejaswi.


Tags: custom-column

schema
Where do we find sprint start date
Asked by BSpangenberg:

I'm looking through the schema and in the jsw-sprint table I am seeing complete_at but am not seeing the corresponding start_at. Where do we find the actual sprint start date?


Answers:
author: Inder Singh
body: [@BSpangenberg](/t5/user/viewprofilepage/user-id/5047939) : You have to get that information from "Projected to start at" column in Sprint table

![Screenshot 2024-05-16 at 4.24.08?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/324308i94CD79447BB3E725/image-size/large?v=v2&px=999 "Screenshot 2024-05-16 at 4.24.08?PM.png")

Thanks,

Inder

comments: author: BSpangenberg
body: it looks like the projected start date gets updated to be the actual start date after the sprint starts? Same idea for the projected end date?


author: Inder Singh
body: [@BSpangenberg](/t5/user/viewprofilepage/user-id/5047939) : Correct. In addition, "Completed at" is the date and time (UTC time zone) when the sprint's status changed to closed, which signifies the sprint was completed (<https://support.atlassian.com/analytics/docs/schema-for-jira-software/#Table-for-sprint-data>) .

Thanks,

Inder

PS: You can also download and see the queries in 2 sprint templates that are available (Single sprint overview and Multiple sprint overview) to see how some of these metrics are computed.
Calculating Default Value for Dropdown Box
Asked by Angelica:

Hi Community,

I know that we can set up a fixed value as the default value for a dropdown box. I am wondering if there is a way to set up the first value from the table as the default value.

To provide more context, let's say I have calculated a list of time as time_range and want to feed the first value to the default value.

![15756_6.png](https://community.atlassian.com/t5/image/serverpage/image-id/323812iB5555407BC7446AD/image-size/large?v=v2&px=999 "15756_6.png")

Any help would be appreciated.

Thanks,

Angelica


Answers:
author: Agaci Avinas
body: Hi Angelica,

I am Agaci from Analytics support. Currently, there isn't a functionality to dynamically set the default value in a dropdown variable.

However, I see that you are querying a DateTime column for which you can use a [calendar variable](https://support.atlassian.com/analytics/docs/set-up-a-calendar-control/). In that, you can set [Relative dates](https://support.atlassian.com/analytics/docs/relative-date-variables/) instead of a fixed date. May I ask if you have tried that?

With this relative date, you can add this variable to your query in which you have the time_range column.

Please give this a try and let us know if that helps.

Regards,

Agaci

comments: author: Angelica
body: Hi Agaci,

Thanks for your reply.

I think relative dates are a good solution for simple date calculations based on the current time. However, I don't believe variables such as {CALENDAR} can be referenced in a calendar control as for this use case. It also may not be helpful to retrieve a relative date here, as all of the options generated are actually on the same date but at different hours.

![18644_0.png](https://community.atlassian.com/t5/image/serverpage/image-id/324725i11B1C83D33B8DFA0/image-size/large?v=v2&px=999 "18644_0.png")

Additionally, many of my dropdowns need a non-date dynamic default value. It is really bad news for me that the functionality is not there :( I would greatly appreciate it if you could help generate a suggestion ticket for this functionality.

Best regards,

Angelica


author: Agaci Avinas
body: Hey Angelica,

Good day!

Thank you for the suggestion. I think it would be a great addition to have dynamic default values in the dropdown control.

I have created a feature request for your requirement that you can track using below link,

<https://jira.atlassian.com/browse/ANALYTICS-234>

Feel free to add your thoughts in comments and you can add yourself as a watcher to the ticket to get notified of the updates.

Regards,

Agaci
Dropdown showing every combo of a custom field as an option to select
Asked by Yvette Nash:

I have created a dropdown control based off a custom field. This custom field can have multiple values when being set on our jira issues. This is causing the dropdown options to be every combination used. How do I make the dropdown only show the individual values? Example, I only want the dropdown to show A, B, C and not \[A\], \[A,B\], \[B,C\], etc

Thank you in advance!


Answers:
author: Inder Singh
body: [@Yvette Nash](/t5/user/viewprofilepage/user-id/4533734) : Can you try the following SQL query in the Control edior (you would need to replace the custom field key with the one you are using):

-----

***with tbl1 as***   
***(***   
***SELECT EXPLODE(SPLIT(REPLACE(REPLACE(a.value, "\[", ""), "\]", ""), ', ')) AS Value***   
***FROM jira_issue_field AS a***   
***WHERE (a.field_key = 'customfield_12345')***   
***AND a.value IS NOT NULL***   
***GROUP BY Value***   
***ORDER BY Value ASC***   
***)***

***select \* from tbl1***   
***GROUP BY Value***

![Screenshot 2024-05-09 at 1.05.28?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322943iF45AE61FFE29E592/image-size/large?v=v2&px=999 "Screenshot 2024-05-09 at 1.05.28?PM.png")

---------

Let us know if this works.

Thanks!

comments: author: Yvette Nash
body: It worked beautifully! Thank you so much Inder!


author: Inder Singh
body: Great to hear that!