youngmon/atlassian-qna huggingface dataset:
Notifications in Confluence
Asked by Jorge Mora:

Hi!

I would like to be able to modify the notification emails sent by Confluence. I know that in JIRA there is a special directory for this, but in Confluence I can't find it anywhere.

Is this possible?

Thank you!


Answers:
author: Ollie Guan
body: Hi [@Jorge Mora](/t5/user/viewprofilepage/user-id/570635),

What is the specific information you need to modify?

E.g : Mail content, Mail title  

comments: author: Jorge Mora
body: ![image (7).png](https://community.atlassian.com/t5/image/serverpage/image-id/32418iADA6654F566F1D43/image-dimensions/624x296?v=v2 "image (7).png")

I need to modify or remove the part where it says "Este mensaje lo ha enviado Atlassian Confluence 6.10.2"


author: Ollie Guan
body: Hi [@Jorge Mora](/t5/user/viewprofilepage/user-id/570635),

You can refer to the following help documentation:

<https://confluence.atlassian.com/display/CONF58/Customising+the+eMail+Templates>

<https://confluence.atlassian.com/display/DOC/Customising+the+eMail+Templates>


author: Jorge Mora
body: Thank you very much for the documentation. Could you tell me where to find that section that's marked?


Tags: confluence-server

server
draw.io plugin broken
Asked by tliebscher:

I installed draw.io plugin with a trial license for a self hosted confluence beginning of this year, to compare it to gliffy, which we were/are currently using. It went well and I decided to switch plugins when our license is extended (october). For the time being I left draw.io installed, but we didn't use it.

I probably should have deinstalled it, because now I have the problem that in plugin admin page it says draw.io is outdated, but the update button doesn't work and the detail page does not open either, so I can't even deinstall it. Even when i search for draw.io in the marketplace and click on 'buy now' nothing happens...

Any ideas?


Answers:
author: tliebscher
body: Ok, it seems to be a browser problem. I'm using FF normally, but when I tried it in Chrome it worked fine. Very strange.


author: David Benson _draw_io_
body: What is your preferred outcome, to uninstall it or to get it working again?

comments: author: tliebscher
body: get it working again. I'll try Lavakumars suggestion, see if this works


author: Lava Kumar Dukanam _Appfire_
body: Hi [@tliebscher](/t5/user/viewprofilepage/user-id/1841670),

You may also try the version you want to use from here:

<https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-for-confluence/version-history>

copy the download link and use "upload add-on" button from "manage add-ons" section and paste the download link.

Thanks,

Lava

comments: author: tliebscher
body: Hi, the update did work, but the result is still the same. The addon page won't show details for the plugin. Only the message that it's outdated ist gone ;) Comala still looks like Draw.io before the manual update. I have the same problem there.

![Addons.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32830iEC4F5A59929B5E1A/image-dimensions/614x297?v=v2 "Addons.PNG")


author: David Benson _draw_io_
body: If you open that section up, what does it say about enabled modules?


author: tliebscher
body: Which section? If you are talking about Draw.io, it is opened up already, as you can see when you look at the little arrow on the lefthand side. What happens is, that it says Loading addon details and then it just shows a blank line.


author: David Benson _draw_io_
body: I think we need your Confluence logs at this point. Can you send them to support@draw.io please?


author: tliebscher
body: What exactly do you need? Shall I just create a support .zip and send it to them?


author: Dave Bosman [Realdolmen]
body: Hi [@tliebscher](/t5/user/viewprofilepage/user-id/1841670)

You can remove it from the *installed-plugins* directory on the server.

Don't forget to shut down JIRA before you do this and make a backup.

After the file is removed you can restart JIRA

Regards

Dave


Tags: confluence-server

draw.io

server
Firewall configuration without wildcards
Asked by Steffen Maier:

Hello,

we are using self hosted Jira, Confluence both with plugins.

Now we have a new firewall (no proxy) and would like to open a way for updates.

What servers do these products (and plugins) need to update themselves? And which ports of course.

I need the domain name (like update.atlassian.com) and no wildcards (NOT \*.atlassian.com).

It is not possible to configure a wildcard on a firewall. You need a proxy for that.

Thanks,

Steffen Maier


Answers:
author: Shannon S
body: Hello Steffen,

In order to update your add-ons via UPM, you will need to configure your firewall according to the instructions from [Configuring Marketplace Connectivity](https://confluence.atlassian.com/upm/configuring-marketplace-connectivity-306350947.html#ConfiguringMarketplaceconnectivity-ConfiguringyourfirewallforUPMconnectivity).
> To have certain UPM features function properly, you may need to modify your firewall configuration. In particular, you need to permit TCP connections between UPM and external servers.
>
> Since IP addresses for a given domain can change over time, Atlassian recommends that you configure your firewall policy by hostname rather than by numeric IP address. ***If you do need to configure rules by IP address, we suggest that you use a network analysis tool to investigate outgoing connections made by UPM. And keep in mind that you may need to update the rules on occasion, in this case.***
>
> #### Firewall Rules {#toc-hId-1431706301}
>
> To allow UPM to perform online functions behind a firewall, you need to set up firewall whitelist rules that enable UPM to connect on port 443 to these servers:

*
  > \*.atlassian.com: UPM connects to several servers in the atlassian.com domain, including marketplace.atlassian.com, marketplace-cdn.atlassian.com, id.atlassian.com, maven.atlassian.com, and others.
*
  > \*.cloudfront.net: certain Marketplace assets (screenshots, logos etc) are hosted on cloudfront. Calls to that domain are expected.

Many firewalls do allow configuration by wildcard, but in the case that yours does not, you can use the IP address solution I have highlighted above.

Jira and Confluence will need to be upgraded manually.

* [Upgrading Confluence](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html)
* [Upgrading Jira](https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html)

Let me know if you have any questions about that.

Regards,

Shannon


Tags: confluence-app

jira-software

update
Using crate-from-template macro in Globale Template
Asked by Nils Feldeisen:

I have the Problem, that i need to define a spaceKey inside a global Template. this cant work since i like to use the spaceKey where the template and so the macro after creation is used.

Please make global Template available to this macro if the spaceKey field is empty.


Answers:
author: Shannon S
body: Nils,

Could you please clarify exactly what it is you're trying to do?

I understand that you want to use the Create from Template macro in a Global Template, but I'm not clear on what you're looking to do with the Space Key.

Please feel free to provide screenshots of any issues you're running into if it will help.

Regards,

Shannon


Tags: cloud

confluence-cloud
Customizing Header and Footer by Space?
Asked by Charisma Riley:

I see only a global way within the Confluence admin panel to set Header and Footer (and no Sidebar customization, btw?) for the the entire Confluence site. Is there no way to set these adjustments just per Space?


Answers:
author: Aaron Williams
body: If you're the admin of a given space, then you also have access to a footer/header page in the space settings.
> Any space layout customizations will override the equivalent site customizations

[More here](https://confluence.atlassian.com/conf64/customize-space-layouts-936510544.html) - it does say you also need site or system admin privileges, but I can't verify the opposite for space specific at the moment (no access to laptop right now)

comments: author: Mireille Gennaro
body: [@Aaron Williams](/t5/user/viewprofilepage/user-id/1925416) Hi - I am trying to follow these steps to customize the footer and I have not been able to. I've tried using wiki markup and no markup -- but still, no results are displayed when I populate the header or footer. I'm trying to reach someone who can help.   

<br />

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/81800i262E5D5B2683D906/image-size/large?v=v2&px=999 "Capture.PNG")


author: Mireille Gennaro
body: [@Aaron Williams](/t5/user/viewprofilepage/user-id/1925416) - can you please assist? I am having trouble utilizing the footer under Space Settings. I want my company's copyright statement to appear but all of my attempts have been futile.


author: Emy Sassier
body: Hi! I'm trying to do the same thing (using the PDF layout, but I can use Layout if needed), did you ever find out how to do that?


author: Philippe PEREZ
body: You are not looking at the correct position.

What is in this grey part of the screen can't be modified within the GUI. If you really want to put something there you need to modify the file \<INSTALL_DIR\>/confluence/decorators/includes/footer-content.vm

<br />

The footer that you can modify in the GUI is the located between the bottom of the page and the grey footer. But it is still part of the page, so not visible when you are not on a regular page (like the dashboard or in the editor).


author: Charisma Riley
body: That was exactly what I needed to know, and I found it! Thank you!


Tags: cloud

confluence-cloud

custom-field
How to create a link in the Android mobile version?
Asked by Carsten Diehl-D?ffert:

How do I create a link in the Android mobile version? In a table I have only the possibillity to change font, create a list of insert a picture.

Regards Carsten


Answers:
author: Shawn C
body: Hi Carsten,

The Confluence Mobile App on both iOS and Android are quite lightweight and currently do not have the functionality to add clickable Web Links to pages; you can certainly copy/paste or type in the URL but it'll not be clickable if added through the Mobile App.

I've created the following Feature Request with our Mobile Developers to see if we could get an option to Add Links and/or convert detected links to clickable URLs: <https://jira.atlassian.com/browse/CONFCLOUD-62696>

-Shawn


Tags: cloud

confluence-cloud
Styling a Macro
Asked by Charisma Riley:

I am curious how I would go about styling a property of a formatting macro. For example, with the Expand macro, when I try to style the link with:

```
a {
 color: red;
}
```

nothing happens. I get the default blue for the link. Also, I can't get it to respond to any of the hover, visited, or active states. Any thoughts?


Answers:
author: Bill Bailey
body: The key is to use the inspect function in a browser to determine the HTML, and attributes of the element.

For the text display in the expand macro, the actual HTML is the following:

```
<div id="expander-2064343605" class="expand-container conf-macro output-block" data-hasbody="true" data-macro-name="expand">
<div id="expander-control-2064343605" class="expand-control">
<span class="expand-control-icon icon">&nbsp;</span><span class="expand-control-text">Click here to expand...</span></div>

{more stuff]

</div>
```

So the actual expand text is not a link (a tag), but a span tag. In this case, you need a rule to style span.expand-control-text. Then add this new styling to your Confluence space or global CSS.


Tags: adaptavist

cloud

confluence-cloud
Spaces not working
Asked by Doug Roberts:

Whenever I click the "spaces" icon, nothing happens. This is on a brand new install. It seems there is a dropdown that tries to appear, but nothing. Here is a screenshot: <http://bit.ly/2QyFXbg>

We are a small company, so we will probably only have one space. I have created a page and trying to make it the homepage of the space and ultimately the homepage for the entire site but having no luck.


Answers:
author: Rajath Veeramanchala
body: Check if you are logged into Confluence. I have previously seen this issue when I was not logged in and tried to look into the spaces drop-down. Hope this helps.

comments: author: Doug Roberts
body: Yes, logged in for sure.
How to use logical operators (such as OR) in page properties report macro for labels
Asked by Lou Prestia:

I have confluence pages that have differnt labels so I can pull them in to a report.

They do not all have the same parent page so I can't filter them that way,

When I serach them by label in the macro I can put in multiple labels and find all the pages with any of the labels (an OR operation).

I need AND functionality so that I can find pages that have some set of labels in common. Any duggestions?


Answers:
author: Bill Bailey
body: You can, but by using the filter option. Look at this doc page (CQL fields section)

[page-properties-report-macro-186089616.html](https://confluence.atlassian.com/doc/page-properties-report-macro-186089616.html)

It will allow you to build complex filter expression.


Tags: cloud

confluence-cloud
My question was marked as SPAM, please help!
Asked by Sara Figueroa:

<https://community.atlassian.com/t5/Confluence-questions/How-can-we-make-a-table-of-all-pages-with-a-specific-label-with/qaq-p/890661>

Not sure why this question was marked as spam because it is legitimate ):


Answers:
author: Mikael Sandberg
body: [@Sara Figueroa](/t5/user/viewprofilepage/user-id/1967663) I moved your question out of spam. Sometimes the spam filter pick up legitimate posts if they contain code or pictures, it depends on it's mood for the day I guess...

comments: author: Sara Figueroa
body: Thank you!!


author: Jim
body: Hello.

I have the same issue. Should I rather post a new case that my question too was marked as spam, or is it better kept i an existing thread like this since it requires action by a Community Champion as yourself, [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)?

Could you look it up, please?

<https://community.atlassian.com/t5/Jira-Service-Desk-questions/Edit-Request-dialog-blocked-by-Resolution-field/qaq-p/895193>

Thank You

Jim Persson-Melin  
AEC AB, G?teborg


author: Jim
body: I tried to reply to this thread, mentioning my identical problem, but it didn't register.

I wrote another comment in another thread and that time excluded writing a manual signature with my name and company and it seems to work better.

My spam-blocked question is here:

<https://community.atlassian.com/t5/Jira-Service-Desk-discussions/Dealing-with-non-ticket-issues-that-come-into-Jira-Service-Desk/td-p/881672#U896237>

IDK if I would rather post an entirely new question, or if hitchin on an existing thread is better?

Thanks!


author: Mikael Sandberg
body: [@Jim](/t5/user/viewprofilepage/user-id/1998486) I looked and both of your questions are not under the spam quarantine anymore from what I can see.


author: Jim
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)

You're absolutely right. All my questions and comments posted since yesterday are now public.

I have received no explanation, but I'm satisfied. Thanks for notifying me!


Tags: spam
Does my Trello board need to be public to add it to a Confluence page?
Asked by Moriah Scoble:

I'd like to add a private Trello board to my Confluence page using the Trello Board Macro, but when I try, it says my page isn't found. Does this mean I need to make my board public, or can I add Confluence as a team member somehow so it can see the board?


Answers:
author: Sattesh M
body: Hello Moriah,

In order for you to be able to view the Trello boards, the boards must either be made public, or you must be currently logged into trello in your browser to be able to access them in Confluence.

Can you try opening up a new incognito session, log into Trello and see if you are able to view the board, and in the **same** session, open the Confluence site, and see if you are able to view the board then?  

Do let me know how it goes.  

Cheers,  
Sattesh


Tags: confluence-cloud

trello
Is confluence mobile plugin is part of standard subscription or does it require a separate license
Asked by Venkateswara Kumar:

Hi,

Is confluence mobile plugin is part of standard subscription or does it require a separate license ?

Please suggest me , if anyone of them knows.

Thanks \& Regards,

Venkatesh


Answers:
author: jndeverteuil
body: Hello!  

It is **free** to install and use on Android and Apple devices! I use it for my own subscription on a Confluence server that I host on a VPS. However, you have to make sure you are running Confluence over SSL (HTTPS) or the mobile app won't work!  

You can find more info on Confluence Mobile here : <https://confluence.atlassian.com/doc/confluence-mobile-284365706.html>  

----  
**What you'll need**

<br />

**Confluence requirements**   

In order for your users to try the Confluence Server mobile app, you will need to:  

- upgrade your Confluence site to Confluence 6.8 or later  
- allow users to access your site on their device (if your site isn't accessible on the public internet, people will need be connected to your network or use a VPN)  

**Device requirements**   

In order to use the app, your users will need a device with either:  

- Android 4.4 (KitKat) or later, or  
- iOS 11 or later (iPhone, iPad or iPod Touch)  

----  

Enjoy :)

comments: author: Venkateswara Kumar
body: Thanks a lot Julien for the information.


Tags: confluence-server

server
Test/Dev Cloud Instances
Asked by Charisma Riley:

Hi there! My company is interested in creating a test/dev version of our live Confluence site, but have little-to-no information on how to begin creating this since we are on Confluence Cloud. Any resources and/or advice is appreciated. Thank you!


Answers:
author: Andy Brook
body: Why dev? you're not really in control of the 'host' application and upgrades etc, its done for you, part of the 'cloud' benefit If you want to test stuff out, you could do it in the same instance. If you really want to test new cloud addons and so on, sure, go ahead and signup for another 10$ limited user instance dev-yourcomany.atlassian.net

Without specific context on your expected usage, its a bit hard to suggest much else.

comments: author: Charisma Riley
body: To test/work on things like workflows, re-designed pages, and space reconfiguration before making it all live. So it doesn't freak anyone out haha. Everything a test environment is for!


author: Andy Brook
body: you can do all that in a new space. but its 10$ to play in a new sandpit :)


author: Charisma Riley
body: Oh so you suggest just making a new space in Confluence to test stuff, you mean? Rather than a new site, is that correct? That kind of makes sense. Thanks!


author: Daniel Eads
body: Hey Charisma!

As Andy suggested, we do see a lot of folks using copies of spaces in their Cloud instances for testing. The points about not needing to test upgrades / plugin versions are spot-on. You can copy a space, name it something like "TEST Spacename", then lock down the permissions to just the people who would be testing if you like. In general, having a staging/test server is always a good idea for our Server products. But for Cloud, you can get by without a separate instance.

If you do go down the route of having a separate test instance, you can [use the export/import tools](https://confluence.atlassian.com/cloud/import-and-export-data-873871368.html) to bring data from your production Cloud instance into test.

Cheers,  
Daniel


author: Andy Brook
body: Yea, and do please bear in mind that such a backup/restore in cloud, when restored, it will get its "shared_secret" rest (its used as part of authenticating with cloud addons) such that all cloud addons that your instance 'had' in prod will no longer be available or usable, and some to/fro will be needed to get things running.


author: Charisma Riley
body: This is incredible! Thank you all for all the awesome advice! I will get something up and running here, thanks to you all. Appreciate it.


Tags: cloud

confluence-cloud

confluence-development
Error in linking jira to confluence
Asked by Vibhor Goyal:

Hi, I am trying to link Jira to confluence and getting this error

**OAuth mismatch**

The local incoming connection uses OAuth with impersonation, however [Jira](https://vibhortest.atlassian.net/plugins/servlet/applinks/listApplicationLinks) uses OAuth.

The local outgoing connection uses OAuth, however [Jira](https://vibhortest.atlassian.net/plugins/servlet/applinks/listApplicationLinks) uses OAuth with impersonation.

You'll need to edit each connection to make sure the authentication methods are the same.


Answers:
author: Lava Kumar Dukanam _Appfire_
body: Hi [@Vibhor Goyal](/t5/user/viewprofilepage/user-id/1975595),

Apparently you have configured two different Auth mechanisms. Make sure both incoming and outgoing reflect same OAuth mechanism.

check this documentation for more information

<https://confluence.atlassian.com/applinks/oauth-security-for-application-links-774045732.html#OAuthsecurityforapplicationlinks-update>

Hope this helps!

Thanks,

Lava


Tags: application-link

oauth
Confluence installer fails after connecting to SQL
Asked by Paul Hackett:

I setup a new Windows 2016 Server VM on vmware and I ran the installer for 6.11 and everything is progressing fine. I get to "Connect to your Database" and choose My Own Database for SQL (2012) and enter all the information and it connects without an issue and I can see that tables have been created.

It goes through the install and then fails with an HTTP Status 500 - Internal Server Error

I changed the SQL User password and removed special characters, verified that the SQL user has ALL the permissions to the DB, I tried express install, I tried running the setup from IE and Chrome, I disabled Antivirus, Tried both FQDN \& IP of SQL Server and each time I removed the installation and tried a reinstall and they all failed, I installed Java and tried the install from the .zip file but that didn't work.

[confluence140918115552-stdout.2018-09-14.log](https://www.dropbox.com/s/irvlhdcohuwugyf/confluence140918115552-stdout.2018-09-14.log?dl=0)

[confluence140918115552-stderr.2018-09-14.log](https://www.dropbox.com/s/eomv0g0sn6jnaz8/confluence140918115552-stderr.2018-09-14.log?dl=0)

[commons-daemon.2018-09-14.log](https://www.dropbox.com/s/4u8wvtgdq6nap1s/commons-daemon.2018-09-14.log?dl=0)

[catalina.2018-09-14.log](https://www.dropbox.com/s/h7u506n29lo4224/catalina.2018-09-14.log?dl=0)

[atlassian-confluence.log](https://www.dropbox.com/s/b5rgeevkwxlcoyz/atlassian-confluence.log?dl=0)


Answers:
author: Sattesh M
body: Hello Paul,

Looking into the logs, it looks like the user is missing the INSERT permission for the database.

```
The INSERT permission was denied on the object 'hibernate_unique_key', database 'Confluence', schema 'dbo'.
```

Could you check on the database user again, and see if they have the full create, read and write permissions for the database tables.

* [Database Setup for SQL Server](https://confluence.atlassian.com/doc/database-setup-for-sql-server-9258.html)

I would suggest to restart the installation process from scratch to make sure we're not dealing with any partial installation from the previous attempt as well.  

Cheers,  
Sattesh

comments: author: Paul Hackett
body: Sattesh,

Looks like we were missing that permission. I uninstalled everything and reran the setup and it failed again. I did another uninstall and reinstall and this time it went through without an issue.

Thank you very much for your assistance.

Paul


Tags: confluence-server

server