Volume control on IOS critical alert notifications?
Asked by Harold Brandner:

I like the new IOS critical alert feature, however the alerts play at max volume no matter what. This makes the feature essentially useless for me, as this volume is WAY too loud and wakes up the whole house. It would be nice to add a volume control option to the critical alerts so they aren't so loud.


Answers:
author: Ang?lica Luz
body: Hello [@Harold Brandner](/t5/user/viewprofilepage/user-id/4301045),

Thank you for reaching out to Atlassian Community!

On the new update for the iOS app, the feature "Allow Critical Alerts" was added, and turning this feature off will stop this loud volume.

There are two feature requests suggesting improvements for that, but, the tickets are not public, so I'm not able to share the links here. One suggestion is "Ability to define what is a Critical Alert for IOS" and the other one "Control iOS Critical Alert Volume".

The workaround, for now, is to turn off the "Critical alerts".

Kind regards,  
Ang?lica

comments: author: Harold Brandner
body: Thanks. Hopefully we don't have to wait too long for the volume feature.


author: AdamP
body: Do we have any updates on this volume request? Being that your app is used for on call, this is effectively making your product useless for its main purpose. I'd hate to say it but pagerduty is a better solution than opsgenie at the moment due to this.


author: Ang?lica Luz
body: Hello [@AdamP](/t5/user/viewprofilepage/user-id/4152408),

Thank you for reaching out to Community!

I checked both feature requests and there are no updates of when the option to control the volume for critical alerts will be available.

Kind regards,  
Ang?lica


author: Bellinda Allomes
body: Hello **[@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) ,**

Any updates on when the 'Control iOS Critical Alert Volume' feature will be available in OpsGenie for iPhone?

Thanks,

Bellinda


author: Ang?lica Luz
body: Hello [@Bellinda Allomes](/t5/user/viewprofilepage/user-id/4427254), [@AdamP](/t5/user/viewprofilepage/user-id/4152408) and [@Harold Brandner](/t5/user/viewprofilepage/user-id/4301045),

There is an update from the team responsible for the app.

They are planning to release the fix today and it should be available to download soon ![laugh](/html/@BEA1CC333F4D830F5303329D7DC07DE4/images/emoticons/laugh.png "laugh")

Kind regards,  
Ang?lica


author: Bellinda Allomes
body: [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) Awesome! Thanks so much for the update.


author: AdamP
body: Sweeeeeeet! Thanks Team!


author: Harold Brandner
body: Thanks so much for getting this implemented. MUCH better!!!!


author: Daniel Compton
body: > There are two feature requests suggesting improvements for that, but, the tickets are not public, so I'm not able to share the links here. One suggestion is "Ability to define what is a Critical Alert for IOS" and the other one "Control iOS Critical Alert Volume".

I think the "Ability to define what is a Critical Alert for IOS" ticket is available at <https://jira.atlassian.com/browse/JSDCLOUD-9828> and can be voted on.

I'd really like it if Starting/Ending schedule notifications weren't sent as Critical alerts. These are not critical events, just a normal part of a work day.


Tags: cloud