Confluence Loading non Stop ( Cannot Create Page or Space )
Asked by testdockerhub:

hello,

i migrate my confluence 6.14 to 6.15.1 ,all was done correctly, but now when i click on Create, the page stay on Loading (screenshot) .

here is the Logs when i try to create a space from Atlassian-confluence.log :

\[onprem.confluence.util.UserUtil\] getPreferences Falling back to UserDetailsManager settings storage for user XXXX  
--refer : URL/pages/createpage.action?spaceKey=\~xaudych url: /plugins/servlet/rest/api/userPreferences \| traceId: 83b4879860343e3f \|userName: xxxxx

Any Solution !!!!!![load.PNG](/t5/image/serverpage/image-id/51581i409777B111DF6826/image-size/large?v=v2&px=999 "load.PNG")


Answers:
author: testdockerhub
body: unfortunatley [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) this manipulation did not fixed my issue .

comments: author: Brant Schroeder
body: I would suggest submitting an Atlassian support ticket - <https://support.atlassian.com/contact/>


author: testdockerhub
body: thanks [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) , i will do that .


author: Brant Schroeder
body: Please try clearing you browsers cache. Sometimes after an upgrade the JavaScript needs to be cleared so the newer version will load.

comments: author: testdockerhub
body: Hello [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) , yup i already cleared the cache and tried on other browsers, but that does not changed anything


author: Brant Schroeder
body: Is your instance behind a proxy? If yes then try this:

1. Is your base URL reconfigured now for the domain name you are using? <https://confluence.atlassian.com/doc/configuring-the-server-base-url-148592.html>
2. Can you check your **server.xml** file to see what connector ports Tomcat is expecting to use? This file is located in \<your confluence install directory\>/conf/server.xml. From the sounds of it, you should have this configuration (add any options that might be missing like *proxyName* or *proxyPort*). If you change this file, stop Confluence first so that when you start it back up, the changes take effect.

   ```
   &lt;Connector port="8090" connectionTimeout="20000" redirectPort="8443"                maxThreads="200" minSpareThreads="10"                enableLookups="false" acceptCount="10" debug="0" URIEncoding="UTF-8"                protocol="HTTP/1.1"                scheme="http"                proxyName="confluence.domain.com"                proxyPort="80"/&gt;
   ```


author: Brant Schroeder
body: You should also take a look at this - <https://confluence.atlassian.com/confkb/creating-new-page-or-space-loads-forever-744329880.html>


author: testdockerhub
body: thanks [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) , im using a reverse proxy and all is configured correctly, i guess that i may have issues on the DB as i checked your second link..,is there more informations about that !!


author: Brant Schroeder
body: You would need to follow the steps in the second link to identify if that is an issue for you or not. In order to do that you have to have access to the DB


author: testdockerhub
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) thats what i will try to do


author: Jack Nolddor _Sweet Bananas_
body: Have you tried to disable Collaborative editing to discard any problem related with this feature?  

Check:  
<https://confluence.atlassian.com/confkb/how-to-disable-collaborative-editing-in-confluence-if-it-cannot-be-disabled-through-the-ui-947856031.html>

comments: author: testdockerhub
body: hello [@Jack Nolddor _Sweet Bananas_](/t5/user/viewprofilepage/user-id/609490) , yup already test that..,does not really change my situation .


Tags: migration