youngmon/atlassian-qna huggingface dataset:
workaround for the Concerning Widget Connector vulnerability (CVE-2019-3396)
Asked by jannachang:

Please help me to understanding the wording in your Mitigation paragraph in this web page "[https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html?_ga=2.124535434.1642029173.1555298192-1031304759.1473500844"](https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html?_ga=2.124535434.1642029173.1555298192-1031304759.1473500844)

*If you disable the WebDAV plugin, you will not be able to connect to Confluence using a [WebDAV client](https://confluence.atlassian.com/doc/use-a-webdav-client-to-work-with-pages-200704169.html). Disabling this plugin will also automatically disable the [Office Connector](https://confluence.atlassian.com/doc/configuring-the-office-connector-170492758.html) plugin, which means Office Connector features such as [Import from Word](https://confluence.atlassian.com/doc/import-a-word-document-into-confluence-170493136.html), and [Edit in Office](https://confluence.atlassian.com/conf610/edit-office-files-952622479.html) will not be available. Note that because WebDAV is not required to[edit files](https://confluence.atlassian.com/doc/edit-files-170494553.html) **from Confluence 6.11 and later, you will still be able to edit files in those versions.***

Question:

What do you mean "**from Confluence 6.11 and later, you will still be able to edit files in those versions**" ?

Do you mean that in 6.11 and later revision,

I can still edit the files in word format, given WebDEV plugin is disabled ?

Or, do you mean

I do not need to disable WebDEV if I am using 6.11 or later revision ?

The reason I am asking is because

I could NOT edit the word files I imported earlier, after I upgraded to the 6.14.1 revision with the WebDEV plugin disabled.

Thanks you,

Regards,

Janna


Answers:
author: Daniel Eads
body: Hi Janna,

You should still have the WebDAV plugin disabled if you are not on a version of Confluence where the vulnerability has been patched. If you are still on Confluence 6.14.1, you should leave the plugin **disabled** as that version is not patched against the vulnerability.

What the paragraph is referring to when it talks about "6.11 and later" is the Atlassian Companion app. Atlassian Companion is a helper program you run on your local desktop that helps your operating system figure out what do to when you're trying to open attachments in Confluence. It doesn't use WebDAV to function, so if you have the Atlassian Companion application installed, you should still be able to edit files. [This article contains more information about the Atlassian Companion](https://confluence.atlassian.com/doc/edit-files-170494553.html).

Cheers,  
Daniel \| Atlassian Support

comments: author: jannachang
body: got it. thank you for help.


Tags: atl-confsec
Emoticons not working in 6.15.3 after upgrade
Asked by KC Integrations:

We have upgraded 2 servers and neither of them can display emoticons in the editor.

Have tried all the workarounds, like clearing caches, removing work folder and all the plugin folders, all to no avail.

Anyone know why this has happened after the upgrade and how to resolve it?


Answers:
author: Chris Kent
body: The problem is tomcat, versions after 9.0.13 have broken confluence.

Downgrade the shipped version with confluence to 9.0.13 or earlier.

comments: author: Tessa Tuteleers
body: For more information: [https://jira.atlassian.com/browse/CONFSERVER-58180](https://jira.atlassian.com/browse/CONFSERVER-58180?_ga=2.269002609.1687414072.1557130074-1938174799.1537517877).

A new version will be shipped to fix this issue. In the meantime, downgrading could do the trick as Chris said!


author: jjozwik
body: it seems like the wrong mime type header is sent on the icons text/html


author: KC Integrations
body: No need to worry, this has in fact been a big deal for Atlassian, they have pulled 6.15.3 from releases and have fixed the underlying issue, see <https://confluence.atlassian.com/doc/issues-resolved-in-6-15-3-969523133.html>


author: KC Integrations
body: I have reached out to Altassian, and have raised a support ticket. They think it is an environmental issue - likely not. We have 2 independant sites with the same problem with very little in common, now others have this issue too.

Watch and vote for this issue: <https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-250777>

comments: author: Tessa Tuteleers
body: Hi Chris,

unfortunately the issue isn't open to the public.


author: Kevin La Barre
body: I am having the exact same problem with emoticons and the profile picture on pages. v6.15.1 worked fine, but I upgraded to 6.15.3 this past Friday and it's broken. I've tried the following, and likely more that I'm forgetting.

1. Safe mode (no plugins)

2. Disabled proxy

3. Cleared all Confluence caches

4. Restarts

- This happens in any browser.

- I can go directly to the image and it works fine. It's only through a Confluence page that images do not serve. ex. /s/en_US/8100/a516614738a0811691ee4368be900fdd7a640552/_/images/icons/emoticons/help_16.svg

- Logs Apache HTTPd (proxy) and Tomcat logs do not show any problems.

- Other than this issue, Confluence seems to be working as it should.


Tags: confluence-server

server
Default Avartars not working
Asked by KC Integrations:

After upgrading to 6.15.3, anyone with a default avatar now has a missing avatar and a link called 'Add a picture of yourself'

How do we revert this back to the default avatar?


Answers:
author: Chris Kent
body: This only effects 6.15.3 and is the result of the tomcat upgrade in confluence.

This issue can be ignored as it is now redundant.

comments: author: Diego
body: Thanks for updating our thread Chris!


author: Diego
body: Hello there!

I upgraded my Confluence 6.14.2 to 6.15.2 and I can still see the "default" avatar for users without custom ones. This is what I see:

**Top bar**

![Screen Shot 2019-05-03 at 18.19.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/53498i0C5582248EA16B46/image-size/large?v=v2&px=999 "Screen Shot 2019-05-03 at 18.19.27.png")

**Profile page**

![Screen Shot 2019-05-03 at 18.19.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/53499i4B876B7B58D28999/image-size/large?v=v2&px=999 "Screen Shot 2019-05-03 at 18.19.41.png")

Could you share with us what is displayed on your instance? Just be careful not to share any sensitive information here. Since we are in Community, everyone can see the contents posted here.

Let us know your thoughts!


Tags: confluence-server

server
When you doing a site backup does it backup the PostgreSQL database as well?
Asked by Joshua Kacen:

When you doing a site backup does it backup the PostgreSQL backup as well?

Also, at what filesize do recommend changing from using the confluence on-board automatic backup to a manual process?


Answers:
author: Nic Brough -Adaptavist-
body: Just to be clear, it does NOT do a Postgres export/dump, it exports all the data from the database to XML that Jira can read.

comments: author: Joshua Kacen
body: Does this XML file enable you to do a complete site restore? Assuming the database has been created in PostgreSQL first.


author: Nic Brough -Adaptavist-
body: Yes, it contains everything except the server configuration (the system files in the installation) and the attachments, which need to be backed up from the file system under /\<confluence home\>/attachments (If you're on Cloud, then they are added to the xml as Edwin mentions)


author: Edwin Kyalangalilwa
body: Hi [@Joshua Kacen](/t5/user/viewprofilepage/user-id/2339411) ,

Yes, it backups all content into an XML.

Please take a look at [Site Backup and Restore](https://confluence.atlassian.com/doc/site-backup-and-restore-163578.html)

That depends on your instance sizing: spaces count, content count, number of users and groups and also number of add-ons being used. Information can be found under **System Information**

Atlassian recommends the manual process for production instances.


Tags: confluence-server

server
Display File Explorer drives in Confluence
Asked by Kathryn Reddie:

I'm hoping someone can provide me some advice or an add-on that can display File Explorer - potentially including navigation functionality - in Confluence?

Thanks in advance.

Kathryn.


Answers:
author: Nic Brough -Adaptavist-
body: I've not seen one, and as Confluence is not a file store, I can't see any use for one. You really don't want to be exploring the Confluence file system on the server, as it's not useful to humans, and even if you did go rummaging, all you'd be able to do is read files (With odd names that bear no obvious relationship to the pages the files are on), you couldn't write.

Could you explain what you were hoping such a function would actually be used for?

comments: author: Kathryn Reddie
body: Hi Nic,

Thanks for your reply. I've had a request from one of my companies senior executives, which has prompted this question.

Ultimately, he'd like all staff, regardless of their position in the company, to be able to go to a divisional Confluence space and be able to view the high level folder structures contained in their P drive. (Page restrictions would also come into play.)

As a result, I am exploring what might be possible to enable me to give a considered response.

Some background info, we have several 'groups' in the company, and each group contains divisions, sections and teams. Each division either has their own Confluence space, or shares a space with a divisional sibling for all of their policy, guidelines etc. The P drive contains supporting doco, like powerpoint presentations, contracts etc that is necessary for our day to day work, just not visible in Confluence. We don't want to replicate the P drive in Confluence, just view / link to it.

Thanks again.

Kathryn.


author: Nic Brough -Adaptavist-
body: The best you can do without a lot of coding is

Configure your browsers to understand that the path to a file share means "open this in a file browser"

Embed links to the shared drive as unc paths in confluence, so that the browsers will open them


Tags: confluence-server

server
Confluence reverted to old backup after restart
Asked by brandlandgroup:

I have a self hosted confluence instance. I had an old backup on the server from 2017 and did not take any regular backup as my whole server is getting backed up by the hosting company. Recently, Confluence stopped loading, I went and restarted it and it started to load. But when I login the whole content of all spaces are reverted back to the last backup that I got in 2017. I don't know how to switch back to the latest version. I wonder if there is any issue with the connection to the current DB or anything else, but i don't think the data has been cleaned from the DB. I have Jira Core and Service Desk also running on the same instance and they are just fine. It is only the confluence that has been affected. I appreciate any help.

Thank you


Answers:
author: Nic Brough -Adaptavist-
body: There are three possible ways to do this that spring to mind

* An admin restored from the old backup
* The server failed and your hosts revered to the old backup
* For some reason, there was an old copy of the database still active, and someone pointed the connection on your current system back to that

In all cases, your best option is to raise this with your hosting company - even if they didn't change anything, you're going to want to be restoring from the latest backup they took before it went wrong.


Tags: confluence-server

server
MySQL Driver Setup Instructions/Download Page OUTAGE
Asked by Ian R:

<https://confluence.atlassian.com/doc/database-setup-for-mysql-128747.html> - this page does not work. We cannot find the MySQL driver for Confluence, as all of the relevant webpages serving the download link are broken currently. Pls fix pls.


Answers:
author: Shannon S
body: Hello Ian,

Welcome to Community! It's nice to meet you.

I've had a look at that page, but it appears not to be broken anymore for me. Could you confirm? If it's still not working, can you let us know specifically which links are not working?

The page refers to this article for the download links:

* [Database JDBC Drivers](https://confluence.atlassian.com/doc/database-jdbc-drivers-171742.html)

Specifically, you can download your MySQL driver here:

* **[Connector\\J 5.1 driver download](https://dev.mysql.com/downloads/connector/j/5.1.html)**

Let me know if you have any trouble with that!

Regards,

Shannon

comments: author: Ian R
body: Everything appears to be working fine now, thanks.


author: Shannon S
body: Hi Ian,

That's great! Thank you for letting me know.

Good luck with the rest of your installation and I hope you have a nice rest of your week.

Regards,

Shannon


Tags: confluence-server

server
how to use a hanging indent
Asked by Virginia Butler:

how do I use a hanging indent when typing text on a page in Confluence


Answers:
author: Bill Bailey
body: You have two choices:

* Modify the space/site space to create the indent automatically. This will reformat all paragraphs in the site/space
* For local usage, you need to create a user macro that will control the styling of the content contained inside the macro body, either via CSS in the user macro, or again in the site/space CSS file.
Restore based on only Databack backup
Asked by Shawn Peterson:

Is it possible to restore our installation of Confluence based on ONLY a backup copy of the Database?

We lost the server and unfortunately only have a backup of the SQL Database.

Any possibilities?


Answers:
author: Nic Brough -Adaptavist-
body: Mostly. You will lose everything entered since the backup was taken, of course, and most Confluence systems have their attachments stored on the Confluence server, so if that was not backed up, you are going to lose them all too. (Some installations have attachments in the database, if you're one of those, then you will be able to get everything back!)

What you would usually do in this case is broadly:

* Build a new Confluence server and database at exactly the same version of Confluence you had before
* Get it running ok without data (as though it's a new clean installation), and check you can get into it and create a space and a page
* Stop it
* Restore the database backup
* Start the new one and run a full index

comments: author: Shawn Peterson
body: The clean rebuild works fine - base install, created a space/page, stopped the service, restored the DB backup, restarted the service.

But the web interface returns a blank screen, with no apparent error message. Any suggestions on troubleshooting?

I can restore the 'clean rebuild' DB and it works - it just doesn't seem to like the DB backup


author: Nic Brough -Adaptavist-
body: What does the application log file on the new build say the problem is?


Tags: confluence-server

server
Confluence clustering XML backup location.
Asked by Enrique Cadalso:

Hi,

In a Confluence clustered configuration (v 5.4.4 as described here <https://confluence.atlassian.com/display/CONF54/Confluence+Clustering+Overview>) we want to get an XML backup.

We are planning to access a node directly using the node hostname but we are not sure the backup location is configured to a specific node somewhere in the configuration.

Is there a way to control in what node the backup is going to be stored?

Thanks,

Enrique


Answers:
author: Shannon S
body: Enrique,

Thank you for reaching out! Happy to help.

In clustered Confluence, the backup is is available in the backups directory of the home directory of whichever node you are connecting to. It is not possible to configure it to go to a specific node.

I wanted to let you know as well that your Confluence version of 5.4.4 reached [End of Life](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html) on Mar 18, 2016. It is at very high risk of being compromised, due to the following security advisories, explained below:

* **[Confluence Security Advisory - 2019-03-20 \| March 2019 Confluence Server Advisory - WebDAV and Widget Connector vulnerabilities](https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html)**
* **[Confluence Security Advisory - 2019-04-17 \| Confluence - Path traversal vulnerability - CVE-2019-3398](https://confluence.atlassian.com/doc/confluence-security-advisory-2019-04-10-968660855.html)**

You'll need to make sure that you upgrade **as soon as possible** to the latest version of Confluence. For details on how to do that, have a look at our [Confluence Installation and Upgrade Guide](https://confluence.atlassian.com/doc/confluence-installation-and-upgrade-guide-214864161.html).

My recommendation would be to obtain a [Data Center license](https://www.atlassian.com/licensing/data-center) for Confluence and upgrade to Confluence 5.10. Then, you can [migrate to Confluence Data Center](https://confluence.atlassian.com/doc/moving-to-confluence-data-center-203651.html). Once this is complete, then you want to immediately move to the latest version of Confluence.

It's very important that the upgrade is completed, as we are already seeing many users who have been compromised as a result of these vulnerabilities.

If you have any trouble in moving to Data Center, please feel free to reach out to the [Confluence Server Support Team](https://support.atlassian.com/contact), as they can help you with the process.

Regards,

Shannon

comments: author: Enrique Cadalso
body: Thanks Shannon,

What about when connecting directly to a node bypassing the load balancer?


author: Shannon S
body: Hi Enrique,

In that case, it's in the home directory of whichever node you are connecting to.

I hope that helps! Let me know if you have any questions about it.

Regards,

Shannon


Tags: backup

confluence-server

data-center

server

xml
Confluence let me add a table into a field from which I cannot remove it
Asked by Shawn Murphy:

![Screen Shot 2019-04-29 at 11.10.46 AM.png](/t5/image/serverpage/image-id/52964iF0B2F246B4CF9ED2/image-dimensions/541x247?v=v2 "Screen Shot 2019-04-29 at 11.10.46 AM.png")

Does not appear to be able to be highlighted, edited, or removed.


Answers:
author: Shawn Murphy
body: still not sure how to remove that table, but I was able to figure out how to revert to the initial page and discard that change (and the others that I had made.)


Tags: confluence-server

server
Confluence and Oracle Web Logic?
Asked by cromsos:

Hi -

I'm running Confluence 6.15.2 on my own hardware. Recently our network admin was running some network scans and asked me if Confluence was using Oracle WebLogic on the backend as an application server. I did a fairly generic install following the general instructions. The installer came bundled with everything but the postgres database that I'm using.

Haven't found the answer yet in the docs, but I'll keep looking. Anyone know if Confluence uses Oracle WebLogic with a standard on prem installation?

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: Nope, it's Tomcat bundled in the installers, not Weblogic

comments: author: cromsos
body: Thanks - Much appreciated. I was a bit quick with the question button today. I realized after hitting submit that I could confirm with a simple ps -ef \| grep tomcat - which showed that tomcat is installed and running.

Thanks again Nic, Chris


Tags: confluence-server

server
Is the fully development license the same as purchased License package?
Asked by Tara Martucci:

We want to use developer instance to try our new Environments before moving to production. I noticed we cant use the same purchased license for our other non production environments. Our real use license is reserved for production, but we want to make sure that includes the same artifacts, features, or packaging as the license we purchased.


Answers:
author: Nic Brough -Adaptavist-
body: Yes, the licence is purely a key that allows a number of users to use the system. It has no effect on the functions of the software beyond letting you use them (oh and the odd warning box for admins if the licence is expired or invalid)

comments: author: Tara Martucci
body: Hi Thank you for the response. We are currently using the 30 day trial license, if we are delayed on renewing the license, will they grant us an extension? Will our data be affected if we do not make the 30 day deadline with our funding?


author: Nic Brough -Adaptavist-
body: You can extend a trial twice, but you have to jump through a couple of hoops to do it in my.atlassian.com
How do you add an image on a separate line in a step-by-step guide?
Asked by Dave Counts:

I'm creating a step-by-step guide and including screenshots. I want the screenshot to be below the text, but when I hit enter it also adds another step number.

It looks weird having an image right next to the text, but I don't want the image to be its own step.

Please help!


Answers:
author: Mikael Sandberg
body: Hi Dave,

Welcome to the Atlassian Community.

You can use Shift+Enter to add a new line without adding a new step number.

comments: author: Dave Counts
body: That did it. Thanks!


author: udith perera
body: <https://community.atlassian.com/t5/Confluence-questions/Pasting-an-image-the-bullet-is-on-the-bottom-side-is-it-possible/qaq-p/1322329>


author: Thomas Bowskill
body: [@Dave Counts](/t5/user/viewprofilepage/user-id/3106324) , one other option to consider for step-by-step guides is using the [Page layout](https://confluence.atlassian.com/doc/page-layouts-columns-and-sections-275188613.html) (with [Panel macro](https://confluence.atlassian.com/doc/panel-macro-51872380.html) to give boarders), which helps when you have lots of steps and relatively small screenshots.

e.g. here is a step-by-step guide we have where we're using the 3-column page layout and Panel to reduce the downwards scroll. Step numbers have to be done manually here (so I'm not answering your question at all -- just sharing something useful I have found!)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/53086iC39B525E38D8E862/image-size/large?v=v2&px=999 "image.png")

comments: author: Dave Counts
body: Thanks Thomas. I'll check it out. That would definitely come in handy for longer guides!
How can I implement my epic burndown on Confluence ?
Asked by Anne-Lise Gallon:

Hi,

I am trying to build a big Dashboard on Confluence to share the progress of my train (SAFe). I wish to implement our epic burndown on Confluence but I do not achieve that : can someone help me please ?


Answers:
author: Alex Dopp
body: Looks like this is not possible atm.

Seems like for **SERVER** there is this issue: <https://jira.atlassian.com/browse/CONFSERVER-36873>

For **CLOUD** it's this: <https://jira.atlassian.com/browse/CONFCLOUD-36873>


Tags: jira-software
Can I use the same purchased license key for multiple enviroments, DEV, Training, and Prod?
Asked by Tara Martucci:

I am installing confluence on different server, but using same license key. Will this affect the other environment?


Answers:
author: Nic Brough -Adaptavist-
body: This breaches your licence agreement. For the non production machines, use the developer licence that comes with the main one, the link is under the licence key in your my.atlassian.com account.

comments: author: Tara Martucci
body: So there is a separate license cost for other environments needed?


author: Nic Brough -Adaptavist-
body: No cost, the developer licence is bundled with commercial licences (Academics and free licences don't get them)


author: Vasiliy Zverev
body: You can use developer lisence.

See this for detaiols: <https://confluence.atlassian.com/jirakb/how-to-get-a-jira-developer-license-744526918.html>
Query confluence installation on Linux Red Hat 7.6 server
Asked by Lilia Gonz?lez:

Dear, please, could you tell me what would be the best partitioning that should be used in the server with RHEL7.6 for the installation of confluence.

Thanks your collaboration


Answers:
author: Shannon S
body: Hello Lilia,

Thank you for reaching out to us! You can just use the Linux default partitioning for Confluence.

Let me know if you have any trouble.

Regards,

Shannon


Tags: confluence-server

server