youngmon/atlassian-qna huggingface dataset:
Copied page contains broken inline comments that we can't delete
Asked by Ashley Honeycutt:

A user copied a page that had in-line comments. On the new page, the comment icons are there, but when clicked open a dialog box that says "The file cannon be displayed" and no comment visible in the side panel. There's no noticeable option to delete or even resolve the comment in both the view and edit screens for the page.

Any thoughts on how to remove these "comments" from the page?


Answers:
author: Brant Schroeder
body: [@Ashley Honeycutt](/t5/user/viewprofilepage/user-id/5065838) The inline comments should not be copied with the page so it sounds like there might have been an issue with the page copy. Is this happening on all pages? Did you just make the copy, can you make another one to see if it does the same thing?

comments: author: Ashley Honeycutt
body: Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

It's not happening on all pages, just this particular one. I tried making a copy of the original into my personal space which worked as expected, NOT copying the inline comments over.

However, when I tried to copy the version with broken comments into my personal space, the broken comments still copy over.

I suggested scrapping the page and starting from a fresh copy but apparently the user has made extensive edits to the copy that they would not want to lose by starting over.


author: Brant Schroeder
body: [@Ashley Honeycutt](/t5/user/viewprofilepage/user-id/5065838) Can you just copy and paste the content of the page into a page in your personal space?


author: Ashley Honeycutt
body: Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

I tried that and the broken comments copied as well.

I noticed that the broken comments were associated with specific images in the document so deleting those and replacing them with the original file was how we were able to get rid of the comments.


author: Brant Schroeder
body: [@Ashley Honeycutt](/t5/user/viewprofilepage/user-id/5065838) great, glad you were able to resolve the issue.


Tags: confluence-server

server
How can we make our space visible to all users with Charter issued PID?
Asked by Cynthia.Colon:

Hello- my boss has tasked me with seeing how we can set our teams space up where its accessible to all and not have the need to individually add people?


Answers:
author: Mikael Sandberg
body: Hi [@Cynthia.Colon](/t5/user/viewprofilepage/user-id/5089609),

Welcome to Atlassian Community!

You do that by setting the space permissions to either a group that everyone belongs to, or you can open it up for anonymous access. Have a look at this [KB](https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/) for more information.

comments: author: Cynthia.Colon
body: Hi Mikael, thanks for the quick response! So i'm trying to use the group search in permissions to see if there's an option for all employees but I dont see anything. Any recommendations?


author: Mikael Sandberg
body: It depends on if you are using an external user directory or not. If you are using an external user directory that is linked to Atlassian you could create a group there and add all employees to it and then sync that group over to Atlassian. If you are not using an external user directory you could use the group called confluence-users which is the default access group that everyone gets added to if they are assigned access to Confluence.


author: Mikael Sandberg
body: If you are not giving Confluence access to every employee you would have to use [anonymous access](https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/) instead, since it is only users that have an Confluence license that can access spaces by default.


author: Cynthia.Colon
body: Mikael! that did it, adding all confluence users was successful. thank you soooo much!   

also, just out of curiosity. Does confluence have the option to setup video calls with folks like yourself to discuss improving our teams space? I've only been able to find a handful of tutorial training videos on macros and setting up a space and reading material.


author: Mikael Sandberg
body: There is nothing in out-of-the-box Confluence that allow you to do that. There are Atlassian Partners that can do that for you. One that comes to mind is Brikit, but I am not sure if they work with Cloud instances or just Data Center. Have a look at <https://www.atlassian.com/partners> and you will find partners that can help. And you can also ask here on the Community, I know there are a lot of people here that have more experience in content design than I do as and admin.


Tags: cloud

confluence-cloud
I need help with using Trello as a CRM and creating reports
Asked by Simonne Solarsh:

My reps use Trello as their CRM. Each rep has their own board where they have their customers, prospects etc

I have now employed a sales manager who wants to be able to pull reports on their activities. How many cold calls, how many customer visits, orders placed, new customers etc

Does anyone else use Trello in this way? I would love to hear how you get around these issues.


Answers:
author: Robin Warren _Blue Cat Reports_
body: Hi [@Simonne Solarsh](/t5/user/viewprofilepage/user-id/4219878)

I have seen a few other sales orgs using Trello like that. For reporting you could look at Blue Cat Reports which can pull data from multiple boards into a single dashboard (or dashboards) for you.

<https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat>

There are some general examples of creating [charts/reports for sales teams here](https://www.bluecatreports.com/help/categories/sales/)

Happy to answer any questions you might have :)


author: Shailey Narula
body: Hi [@Simonne Solarsh](/t5/user/viewprofilepage/user-id/4219878) ,

You can try installing power up - <https://trello.com/power-ups/5d367a59d5db032812ddbf22/time-tracking-reporting>

Basis on time logged , you will be able to use it for your purpose.

Hope this helps.!

Thanks

Shailey


Tags: report
Mot de passe
Asked by lian pomme:

Hello,

I had created an account on Trello with my professional email address. I'm trying to log in to delete this account but... I can't remember my password. The problem is that I left this company and I don't have access to my mailbox to retrieve the password. Can anyone help me? Thanks in advance.

Liann


Answers:
author: Vero Rivas
body: Hi [@lian pomme](/t5/user/viewprofilepage/user-id/4708351)

I do not think you can recover it, because the password recovery link is forwarded to an account that does not exist, I would advise you to write to the support team to see if they can help you

<https://trello.com/es/contact#/>

Cheers

comments: author: lian pomme
body: Thank you Vero.

I finally got my password back!
Power up
Asked by Finest Solutions:

hello, I would like to know if it is normal that the powers up that I have on my computer do not appear on my tablet and my smartphone.

thank you in advance for your help.


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Finest Solutions](/t5/user/viewprofilepage/user-id/4707995) ?

Welcome to the Community! And don't worry, this is very normal. The Trello app doesn't currently have full Power Up capabilities. The Calendar, Custom Fields, Maps and Voting Power-Ups are the only ones available in the Trello app.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


author: milynnus
body: [@Finest Solutions](/t5/user/viewprofilepage/user-id/4707995)

Not all power ups work on mobile devices. The few exceptions are the ones developed by Trello since the own both the power up and the app on the device.
How can I remove question I posted?
Asked by Isel Arias:

Question no longer relevant.


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Isel Arias](/t5/user/viewprofilepage/user-id/4707972) ?

Welcome to the Community! Quick question... was the board created by the guest or are you an admin of the board?

**Option 1:** If the guest created the board and is the admin, you can just choose to leave the board. To leave a board in Trello, open the board menu on the right side of the board, click "More" and choose "Leave Board". This will remove your account from the board, which means you may no longer be able to access it.

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/60622cadd97e2f20e67cebe6/file-SOS81UYbYw.gif)

Option 2: You can remove the guest from a board, click the avatar in the members section in the board menu, and select "Remove from Board".

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/5b44a43b0428630abc0be392/file-3KAFtcA80P.png)

After this you can close the board by selecting "Close Board" from the board menu (open the [board's menu](https://help.trello.com/article/822-the-board-menu) and click the "More" button to expand the menu options). You have to be an admin of a board to close it.

[Premium](https://trello.com/premium) Workspace admins are able to close any board within their Workspace, even if they are not an admin of that particular board or if it is a 'private' board within the Workspace.

Other board members will receive a notification that the board has been closed.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


author: Shailey Narula
body: Hi [@Isel Arias](/t5/user/viewprofilepage/user-id/4707972)

This might solve your problem.

In order to delete a board, you'll need to close the board first. [Closing a board](https://help.trello.com/article/777-closing-a-board) is similar to archiving a card---you can leave it in your "Closed boards" list if you think you might want to use it again someday, or you can delete the board permanently once it's closed.

Read more here: <https://help.trello.com/article/801-deleting-a-board>
How to automate text from description into CUSTOM field?
Asked by Jan Lopusek:

Hi, I have set up a wordpress site with a Conctact form on it. The WP site send email into my trello board and I retrieve the contact information about the client into the description field.

The subject on the email is the clients name, thats OK. Now, how do I turn the message body content into the custom field?

I saw two possibilites, but I cannot manage them:

1. formatting the email right

2. automation: when card description is created in this list \>\>\> than fill in custom field XY...

yet, none of these seems to be possible. Any help please?

Here is how the card looks in my INBOX LIST:

![Screen Shot 2022-01-13 at 23.21.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/177717i25C30471FBF73102/image-size/large?v=v2&px=999 "Screen Shot 2022-01-13 at 23.21.02.png")


Answers:
author: milynnus
body: [@Jan Lopusek](/t5/user/viewprofilepage/user-id/4707943)

Definitely doable since the description field is structured and hence you can use something like when card with description containing "Name: {}\\nEmail: {}\\n....etc} and then using {wildcard2} (for example) to set you CF email.

comments: author: Jan Lopusek
body: Thanks a lot for such a quick reply. well, how can I pay for this to be solved? :) I am not familiar with the wildcard terminology. it doesn't seems to be working:

![Screen Shot 2022-01-13 at 23.51.25.png](https://community.atlassian.com/t5/image/serverpage/image-id/177722iC7C11FE18F81B6EE/image-size/large?v=v2&px=999 "Screen Shot 2022-01-13 at 23.51.25.png")


author: milynnus
body: [@Jan Lopusek](/t5/user/viewprofilepage/user-id/4707943)

My contact details are on the profile page.


Tags: custom-field
Ativei o teste gratuito do Trello Premium, mas n?o tenho interesse.
Asked by JOANA VASCONCELOS PRUDENTE:

Fui levada a ativar o teste do Trello Premium, mas n?o me interessa. Como fa?o para voltar atr?s? N?o quero completar os quadros e depois perder meu trabalho, por haver usado alguma ferramenta exclusiva do Trello Premium.


Answers:
author: Vero Rivas
body: Hi [@JOANA VASCONCELOS PRUDENTE](/t5/user/viewprofilepage/user-id/4707928)

Entre em contato diretamente com a equipe de suporte do trello

<https://trello.com/es/contact>

Sauda??es
Need to Automatically Update a Card's Custom Field with Its Board List Name
Asked by Chuck Boudreau:

**MY CONTEXT**  
I have a board named *GTD* that contains six lists. Here are the list names:

* Soon
* Next
* Doing (Now)
* Blocked/Follow-up
* Done
* Someday/Maybe

Each card contains a custom field named *GTD* that is a dropdown that has these values:

* Soon
* Next
* Doing (Now)
* Blocked/Follow-up
* Done
* Someday/Maybe

*** ** * ** ***

**MY NEED**  
I am exploring using Automation to enforce the notion of an edit validation rule when a card is created/edited:

* The value of the *GTD* custom field must equate to the name of the list that contains the card

For example, if a card is in a list called Soon and a user edits the card and makes a change to the *GTD* custom field value, the validation rule needs to set the *GTD* custom field value to Soon, regardless of what the *GTD* custom field value was set to by the user.  
I can't figure out a way to do this in Automation. Any ideas?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Chuck Boudreau](/t5/user/viewprofilepage/user-id/4707911) ! Welcome to the community :) from what I understand, it sounds like you may need two types of automation commands:  

1. One that updates the GTD field to the list name value when the card is moved between lists.  
2. One that overwrites edits to the field to ensure it's always set to the value that matches what list it's in.  

Did I get that right?  

If so, the first command will have to look something like *"when a card is moved into list "Soon", update the GTD field to "Soon"* and so on.  

*(You may also need another rule that sets the custom field value based on a card creation trigger - i.e. "when a card is added to the board, set custom field "GTD" to "{cardlistname}")*

<br />

For the second part, you could create a command that reads something like this: *"when custom field "GTD" is set, set custom field "GTD" to "{cardlistname}"
<br />*
How to view Gantt chart with big Power - up Big picture for different Boards y one Workspace?
Asked by Maria Alejandra Martinez Lima:

Hello, I have a question about the use of the power up Bigpicture in trello for several Boards in a single workspace. Is it possible to have the Gantt with big picture of each board in the same workspace? Thank you!


Answers:
author: Robin Warren _Blue Cat Reports_
body: [@Maria Alejandra Martinez Lima](/t5/user/viewprofilepage/user-id/4707834) as mentioned by [@Laura Holton _ACE Rotterdam_](/t5/user/viewprofilepage/user-id/2568325) that isn't an option in Big Picture. If you want to see an overview of other Gantt charting options we have written up all the current power-ups and add-ons here <https://www.bluecatreports.com/trello-reporting/gantt-charts/>


author: Laura Holton _ACE Rotterdam_
body: Hi [@Maria Alejandra Martinez Lima](/t5/user/viewprofilepage/user-id/4707834) ?

Welcome to the Community! I've taken a look at this for you and unfortunately that doesn't appear to be a functionality of the BigPicture Power-Up at the moment. The team did temporarily halt development work on the Power Up over the course of 2021 so it may be something in their backlog/roadmap for the future.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


Tags: big-picture

board
I have several emails being forward to my trello board, but I am not seeing all of them in a card
Asked by Shelly DeMoss:

How to forward several email address to one board or card


Answers:
author: Shailey Narula
body: Hi [@Shelly DeMoss](/t5/user/viewprofilepage/user-id/4707731)

To get your email address for a board, log in to Trello in the browser and open the board you would like to create cards by email on. Open the Menu in the right sidebar and select "More," and then "Email-to-board settings". From here, you can select the list in which the emailed card will be created.

Read more here: <https://help.trello.com/article/809-creating-cards-by-email>

Hope that helps!
How do I make Trello access the right Google Drive?
Asked by Eisig Liang:

I want to make an attachment to one of my cards on Trello from Google Drive. However, even though I select the correct account when prompted, the window displays files from the wrong Google Drive. How do I make Trello access the correct account?


Answers:
author: Vero Rivas
body: Hi [@Eisig Liang](/t5/user/viewprofilepage/user-id/4707692)

Look at this posts, maybe can help you

<https://help.trello.com/article/1032-using-the-google-drive-power-up>

<https://trello.com/es/platforms/google>

<https://todotrello.es/trello-y-google-drive-una-integracion-hecha-en-el-cielo-de-la-oficina/>

Cheers
API: Pull date card was transferred to a board
Asked by Christian Arenas:

Hi,

I need to be able to pull the date when a card was transferred to a board. I cannot rely on LastActivity field in an export because comments could be added, changing the LastActivity field. Is this possible through the API/Power-Up/etc? If so, can this be exported to a CSV? Please let me know. Thanks!


Answers:
author: milynnus
body: [@Christian Arenas](/t5/user/viewprofilepage/user-id/4707735)

This should be recorded as an action and you should be able to retrieve the action details via api. There may be other simpler ways.

Here's the action registered on the card on the destination board when the card moved from one board to another :

```
"type":"moveCardToBoard","date":"2022-01-13T23:04:32.328Z"
```


Tags: api
Remove and leave a public board
Asked by Kim Angeles:

Hi Atlassian Community, does anyone know how to remove and leave a public board you joined before the software change? Thank you.


Answers:
author: Shailey Narula
body: Hi [@Kim Angeles](/t5/user/viewprofilepage/user-id/4707547) ,

To leave a board in Trello, open the board menu on the right side of the board, click "More" and choose "Leave Board". This will remove your account from the board, which means you may no longer be able to access it.

For more information, please read this : <https://help.trello.com/article/804-leaving-a-board-in-trello>

Thanks ! Hope this solves your problem.

comments: author: Kim Angeles
body: Hello, thank you so much for your help [@Shailey Narula](/t5/user/viewprofilepage/user-id/4684413) Appreciate it!


author: Michael Pryor
body: What do you mean "before the software change"?

comments: author: Kim Angeles
body: Hi Michael, I mean the old version of Trello. I am included in a public board before the updates and there are notifications that I want to turn off or if I can just leave that board that would be helpful. Thank you.


Tags: board
Transferring Board to New Account: Avoiding Risk of Deletion
Asked by Ben Flavin:

Hi Atlassian Community,

I'm trying to move some of my private boards from an account attached to my work email. My employer recently adopted the platform so now they manage the boards owned by this account and there is a risk (certainty) my private boards will be deleted if I ever leave.

I now have my private account set up. I've transferred the desired boards from my corporate account to my private account, but I'm worried that, should the originals be deleted (on the origin-side, in my corporate account), the boards on my private account will disappear too (see warning from documentation below). Should I create a copy of all the boards now linked to my private account and delete the originals?

"The transfer tool does not make a copy of boards when used. Do **not** delete the boards on the original account."

<https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account>

Thank you!

Ben


Answers:
author: Michael Pryor
body: If your personal account is the admin on the board, and you make sure the board is in a Workspace that is one that your personal account created - you should be all set.


Tags: board

transfer
Free member trying to upgrade to standard or premium
Asked by Rebecca Watson:

Hey, i'm trying to upgrade my free account to standard or premium but I don't want to upgrade (and pay) for everyone on the boards.

Let me know how to do this.


Answers:
author: Michael Pryor
body: The subscriptions are for everyone in the workspace. For example, when you pay for Slack, you pay for everyone in your Slack instance.

You could make a workspace where you are the only member, but remember the paid features will only work on boards in that workspace.

comments: author: Rebecca Watson
body: Can someone contact me so I can discuss things further?


author: Michael Pryor
body: You can open a ticket with support by using the form at trello.com/contact


author: Rebecca Watson
body: I can't seem to do that. I would like to speak to someone.


author: Michael Pryor
body: We do not have phone support.   

When you say "I can't seem to do that" can you tell my why? What is the error?


author: Rebecca Watson
body: Ok. I can't see an answer to my question on the community. Could someone email me?


author: Michael Pryor
body: Im not sure I understand. If you scroll down and click "contact support" at trello.com/contact you can email support and they will respond. You might have to play with the reasons so it doesn't redirect you here.


Tags: premium

upgrade
How can Trello be more accessible?
Asked by Fiona Kelner:

I have a number of colleagues using Trello and I would like to use it with my team. Unfortunately I have not been able to find anything encouraging about accessibility. Can you use Trello with Assistive Technology such as Screen Readers, text-to-speech and speech-to-text. I was able to find keyboard shortcuts but users also need to be able to navigate with voice. Compatibility with Dragon dictate is important. Has anyone had any succcess?


Answers:
author: Felix
body: We have a bunch of information about accessibility in Atlassian products here: <https://www.atlassian.com/accessibility> - the Trello VPAT might help you determine the level of accessibility that currently exists.

comments: author: Fiona Kelner
body: I would hope that as the VPAT was written nearly 3 ears ago some of the issues it highlighted would now be fixed? Especially as these issues would cause problems for users of assistive technology


author: Felix
body: Totally fair [@Fiona Kelner](/t5/user/viewprofilepage/user-id/4706732) - I've brought this up with the team internally, so we can improve how often we update the VPAT, and make it easier to find!

Anecdotally, I can tell you that our engineers take a lot of care and consideration when making changes to Trello, to ensure we're improving the accessibility of the application. One recent example of a massive improvement in accessibility, especially for screen readers and keyboard navigability is the navigation changes.

Given these changes are recent (released over the last 6 months or so), they're not reflected in the published VPAT.


author: Fiona Kelner
body: Great to hear. Thanks for the reply


author: Jack Brickey
body: Hi [@Fiona Kelner](/t5/user/viewprofilepage/user-id/4706732) , here is one earlier post that speaks to this - [How-accessible-is-Trello](https://community.atlassian.com/t5/Trello-questions/How-accessible-is-Trello/qaq-p/1523750) . I don't know that it will have any direct answers but hopefully it will lead you in the right direction.

comments: author: Fiona Kelner
body: Thanks jack. Unfortunately that post does not answer my query and is what I refer to when saying I cannot find anything encouraging about accessibility.