No request type when setting Default Request Type
Asked by Eugenia Mantero:

Hi,

I have added two new Issue Types (Data request and Application request).

Both of them share the same workflow as an existing issuetype, same Screen and Screen Schema.

When I want to link an Issue Type to a Default Request Type, only one of the dropdowns has value (an existing Issue Type), but I cannot change the selection of any of the new Issue Types.

Any idea what can be the reason behind it?

![NoRequestTypes.png](https://community.atlassian.com/t5/image/serverpage/image-id/301020iA31CBBEC4804F802/image-size/large?v=v2&px=999 "NoRequestTypes.png")


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Eugenia Mantero](/t5/user/viewprofilepage/user-id/5407880)

As I understand this feature you can set default request type for issue type from existing request types assigned to this issue type on portal. So if you created 2 issue types, please create request types and then you will be able to set default request type.

Let me know if that works.

Regards,

Seba

comments: author: Eugenia Mantero
body: Hi Seba, thanks for your answer. I am quite new in JSM and I realized the solution was somewhere else.

First of all, I assigned a different issue type to each request type

![RequestTypes.png](https://community.atlassian.com/t5/image/serverpage/image-id/301189iA4981442E9F90C43/image-size/large?v=v2&px=999 "RequestTypes.png")

Having done that, now I can assign a Default Request Type in the labs section.

Thanks!


author: Ashwin
body: [@Eugenia Mantero](/t5/user/viewprofilepage/user-id/5407880)

I am having the same issue. I am unable to assign a request type to an issue type under Features -\> Default request types -\> Default request type settings. The list for request types shows blank.

I see that you successful in assigning a unique Issue Type to different Request Type. May I know how did you achieve that?

![ServiceDeskIssue.png](https://community.atlassian.com/t5/image/serverpage/image-id/316758iBBAC119BA028A414/image-size/large?v=v2&px=999 "ServiceDeskIssue.png")


author: Mar?a Eugenia Mantero
body: Hi [@Ashwin](/t5/user/viewprofilepage/user-id/2830160) ,

Go to your project \> Project settings \> Workflows

![Help1.png](https://community.atlassian.com/t5/image/serverpage/image-id/316806i54BA07ECF6B7A03A/image-size/large?v=v2&px=999 "Help1.png")

Make sure each Issue Type is assigned to a workflow

Then go to Request Types, and click on any of them. Configure the workflow that you want and the Issue Type related to it.

![Help2.png](https://community.atlassian.com/t5/image/serverpage/image-id/316807i637FFA918D832CF4/image-size/large?v=v2&px=999 "Help2.png")

![Help3.png](https://community.atlassian.com/t5/image/serverpage/image-id/316808i0C014950E95837E5/image-size/large?v=v2&px=999 "Help3.png")

![Help4.png](https://community.atlassian.com/t5/image/serverpage/image-id/316809i9825A42447FFD175/image-size/large?v=v2&px=999 "Help4.png")

When you have done this, try to go and set your default Request Type.


author: Ashwin
body: Appreciate the detailed explanation. I am now able to assign the issue type. Thanks very much ?


Tags: cloud

jira-service-management

jira-service-management-cloud