youngmon/atlassian-qna huggingface dataset:
Filters on Active Sprints
Asked by elias.dayeh:

Hello,

We use the out of the box filtering for Active Sprints in our SCRUM calls. Which means, when we go around and ask how everyone's stories are, we click on the bubble at the top and filter by that person.

This works find as it filters all Stories and Sub tasks owned by that person.

I would like to create a filter that ONLY filters the User Stories and NOT the sub tasks.

I would like to ass all sub tasks for that story for that user.

Thanks

Elias


Answers:
author: Nic Brough -Adaptavist-
body: Run a filter that exclude them - either "issue type = story" or something a bit more clever like "issue type in standardIssueTypes()"

If you're looking at a board, then those sort of things can be quite good quick-filters

comments: author: elias.dayeh
body: I still want to see all subtasks. The quickfilters will also filter by sub task.

I want to filter by Story Assignee. And only on the story level. I still would like to see all the sub tasks for that story regardless of owner.


author: Nic Brough -Adaptavist-
body: I am now a bit confused. Your original question asks for "only filter for user stories and not sub-tasks", but your comment says "I want to see sub-tasks".

I know I am misunderstanding the question, but I do not know where. Could you explain more please? What are you trying to do here? Do you want the sub-tasks or not?


author: elias.dayeh
body: I want to only filter via the User stories. Meaning, I don't the filter to apply to sub tasks. I want to see all sub tasks for each User Story.

So if I filter by an assignee, I would all of their user stories to show up filtered but sub tasks for each user story to show up. I don't think this is possible out of the box (i know there are some marketplace apps I can get) but wanted to double check to confirm.
Why can't I change the Board Configuration if I'm Site and Project Administrator?
Asked by Mauricio Lopez:

This is probably a super rookie question. Really appreciate the help.


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Mauricio Lopez](/t5/user/viewprofilepage/user-id/4538385) ! Welcome to the Atlassian Community!

Boards in Jira Work Management aren't configurable the way they are in Jira Software. Maybe they will be, they just aren't right now.

comments: author: Mauricio Lopez
body: Oh.... Thank you, Robert! :)


Tags: cloud
Create a task from email not working
Asked by Andy Smith:

I have created a brand new board and before customising, thought I would test the email to create a task - but it's not working.

I have sent an email to jira@otmarketing.atlassian.net the address shown in Settings \> System \> Incoming Mail \> Default Cloud Mail Server And no task is created

Any ideas?

Thanks

A


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: It's not clear from your description, but if you haven't already configured a [Mail Handler](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/), you will need to do so.

By default, the Mail Handler section looks like this:

![Screen Shot 2021-10-22 at 3.07.45 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/166303i5865213DD9D23EBA/image-size/large?v=v2&px=999 "Screen Shot 2021-10-22 at 3.07.45 PM.png")


Tags: cloud
Help setting up
Asked by Andy Smith:

Hi I am looking to use Jira Work management for workflow management of Content amends for our business.

Email to create a task

Simple work management

Email to user once complete

I have used before on filters and can work out the basics - but really struggling with the email alerts.

Anyone able to offer some consultancy (as I am not technical, so need someone to hold my hand)

Thanks

Andy


Answers:
author: John Funk
body: Hi Andy - Welcome to the Atlassian Community!

You can use Automation for Jira to send the email for you. That will give you more flexibility in the creation of the email and what fields you want to include. Here's some information to help get you started:

There are two types of automation:

* **Global:** In the Free version, you get 100 executions per product, per month
* **Project:** In all versions, you get unlimited executions per month

Automation Basics: <https://www.atlassian.com/software/jira/guides/expand-jira/automation>

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings \> System \> Automation Rules (left-hand menu).

For more on using Automation For Jira see [these help pages](https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/).

Jira Automation Template Library to help get you started quickly:

<https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453>


author: Jack Brickey
body: Hi Andy, welcome to the Community.

The Community is pretty effective at answering specific questions but not so much wit open ended 'how to I get started' inquiries. With that said let me see if I can offer some options to get you started.

* first it's important to know that there are two types of projects company managed and team managed. How are you achieve your goals differs quite a bit based on the option you choose. You will find good Info on both types in the Atlassian documentation.
* Notifications is a fundamental component of all projects. You can configure this under project settings \> notifications.
* JWM documentation- [jira-work-management](https://support.atlassian.com/jira-work-management/resources/)
* Here is some documentation on Notifications for TMP - [customize-notifications-in-team-managed-projects](https://support.atlassian.com/jira-software-cloud/docs/customize-notifications-in-team-managed-projects/) ,


Tags: cloud
Am I able to use a form to submit a task that covers all projects in Jira Work Management?
Asked by Laila Khan:

For the work we do, I am having to create several projects however would like to use a form that allows others to inform us of a task so that we can allocate this to a specific project. How can an overall submission form be used? Does Jira Service Management have to/can be used?


Answers:
author: John Funk
body: Hi Laila - Welcome to the Atlassian Community!

You might be able to do that by adding a custom field to your form that captures a value to determine which project the new issue should be created in.

Then add automation so that when a new issue is created on that project (the one the form is tied to) and the value of the custom field is X then clone the card into Project X, if it is Y then clone the issue into Project Y, etc.

Here is more information on Automation for Jira if you are not familiar with it.

There are two types of automation:

* **Global:** In the Free version, you get 100 executions per product, per month
* **Project:** In all versions, you get unlimited executions per month

Automation Basics: <https://www.atlassian.com/software/jira/guides/expand-jira/automation>

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings \> System \> Automation Rules (left-hand menu).

For more on using Automation For Jira see [these help pages](https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/).

Jira Automation Template Library to help get you started quickly:

<https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453>


Tags: cloud
Planning in Story points
Asked by Martina Hladk?:

Hi,

I would like to know if there is any option to calculate and plan the capacity of the team in Story points in Tempo planning?

Thank you.

Martina


Answers:
author: Walter Buggenhout
body: Hi [@Martina Hladk?](/t5/user/viewprofilepage/user-id/3537001),

No, planning on story points is not supported in Tempo Planner currently. There is an item on Tempo's idea board on the topic: [T-I-489](https://ideas.tempo.io/ideas/T-I-489).

Hope this helps!


Tags: cloud
Can't invite teammates
Asked by Joe Nader:

Hello, I was able to invite teammates before, but now I get message that something went wrong, contact support. Any ideas?

Thanks, Joe


Answers:
author: Suvradip Paul
body: Hi [@Joe Nader](/t5/user/viewprofilepage/user-id/4606825) ,

Thanks for posting and welcome to the community.

You have mentioned you are free plan and there is a limit on no. of users(i.e. 10 users, 100 executions per month, 2 GB file support, community support). Could you please check whether that has exhauster or not?

Please refer this pricing guide - <https://www.atlassian.com/software/jira/work-management/>.


Tags: cloud
we are not able to access while trying as Non-admin users to jira 7.7.0 as this action fails
Asked by Abrar Khan:

While using JIRA REST API, we are not able to access while trying as Non-admin users to jira 7.7.0 as this action fails due to the jira endpoint '/rest/api/2/priorityschemes? expand=schemes.projectkeys', as a result, keeps receiving error 403;this end point itself throws 403 response, which is for permission error.


Answers:
author: Earl McCutcheon
body: Hello [@Abrar Khan](/t5/user/viewprofilepage/user-id/4606098) ,

The [Priority schemes](http://%20https://confluence.atlassian.com/adminjiraserver077/associating-priorities-with-projects-945532786.html) are an administrative feature and require that you have the "**Jira Administrators** " [global permission](https://confluence.atlassian.com/adminjiraserver/managing-global-permissions-938847142.html) to access the settings. The security parameters of the features in the UI also apply to API calls as well.

So to access [/rest/api/2/priorityschemes](https://docs.atlassian.com/software/jira/docs/api/REST/7.7.0/?_ga=2.178040237.908913861.1569856719-1355940817.1555996662&_gac=1.149513602.1568738395.EAIaIQobChMIzraE86XY5AIVkYbACh3gyQeKEAAYASAAEgIHQfD_BwE#api/2/priorityschemes-getPrioritySchemes), the user making the call must have permission to access that functionality which is Global admin.

Regards,  
Earl


Tags: cloud
no add column button on board
Asked by Kronicity:

There's **no add column option** **in board view.** I'm using free version. Is it available in this version? If so, where can I find the add column feature.


Answers:
author: Manon Soubies-Camy
body: Hi [@Kronicity](/t5/user/viewprofilepage/user-id/4605269) and welcome to Community!

Boards in Jira Work Management are actually based on your workflow. If you add a new status to your workflow, it will automatically add a new column to your board. See detailed documentation here: [Workflows and statuses for the board](https://support.atlassian.com/jira-work-management/docs/workflows-and-statuses-for-the-board/)

Hope this helps,

- Manon


Tags: cloud
Set language to English
Asked by Susan English:

My Confluence pages are displaying text in Hungarian. How do I fix this to display English (US)?


Answers:
author: Benjamin
body: Hi [@Susan English](/t5/user/viewprofilepage/user-id/3017167) ,

If this is just isolated to your user, you should be able to change it in your profile. Follow the link below:

<https://confluence.atlassian.com/doc/edit-your-user-settings-1016023.html>

-Ben


Tags: cloud
why i dont see a specific Kanban team in the system dashboard?
Asked by Roey Levi:

Hey all,  
I have a lot of teams and for some reason one of the team not appear in the dashboard  
someone has an idea of what i am missing here? ( i am administrator so i don't belive is a matter of permissions )


Answers:
author: John Funk
body: Hi [@Roey Levi](/t5/user/viewprofilepage/user-id/4604517) - Welcome to the Atlassian Community!

Can you share more information?


Tags: cloud
A 2-part questions pertaining to access permissions.
Asked by Hassan Murtaza:

I have a quick 2-part question:

If we are working with a vendor who has their own Jira account (that they paid for) can they have access to our Jira ticketing system and go in and make edits?

Can people who do not have a licence still look at it (go in and view)?


Answers:
author: Nic Brough -Adaptavist-
body: Probably not.

A Jira licence/subscription is "the right to use the Jira system the licence/subscription applies to".

It's not "you can use any Jira in the world", the licence is for the Jira system, not a person.

So, I suspect your vendor has their own Jira, which their users have licences to use, and you have your own Jira. In which case, the answer is definitely "no", because the systems are licenced separately.

You can, of course, add your vendors to your Jira, or they could add you to theirs, but that would consume another licence on the target system.

For unlicenced users, yes, if the system admins open up the system to "anonymous access", then it is possible to expose the issues to the world - you don't need to log in to see anonymously accessible projects.


Tags: cloud
Installation problem ? BigPicture
Asked by ???? ??????:

Hi!

I have used a BigPicture before (free-trial and paid). Then I reset Jira's settings, deleted all subscriptions (BigPicture too). Now I try to install BigPicture from marketplace again, but it gives an error:

"We ran into a little trouble

It might just be a hiccup. Try again in a bit."

Can you help me?


Answers:
author: Anna-BigPicture
body: Hi [@???? ??????](/t5/user/viewprofilepage/user-id/4184596)

Please get in touch with [our Service Desk](https://jira.softwareplant.com/plugins/servlet/desk/portal/1), sharing with us your instance's base URL. Our product experts will provide a quick and efficient solution to this case.

comments: author: ???? ??????
body: Thanks. They helped solve my problem.


Tags: atlassian-marketplace

big-picture

cloud

jira-software
Is it possible to add the issue security level field and the assignee field to the form?
Asked by Simon Huprich:

Hi,  

based on a user requirement I would like to ask if there is a possibility to add the issue security level field and the assignee field to the form in JIRA work management.  

I already added the fields to the specific screen but the don?t show up at the "form-building-page".  

Greetings  
Simon


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Simon Huprich](/t5/user/viewprofilepage/user-id/4425043)

Yes it is possible. You only have to add them on the desirable screens (create/edit/view) and just to make sure that you have set up the appropriate issue security scheme (and the corresponding levels).

To add the fields:

* go to project settings
* screens
* Click on the screens you see
  * search for fields and click add

For the issue level security (If you haven't already set it up )

* Go to cog \> issues
* Issue security schemes
* Add issue security scheme
* Configure security levels THEN
* go to project settings \> issue security
* Click Actions \> select scheme
* Choose the scheme you have already created

![security level.png](https://community.atlassian.com/t5/image/serverpage/image-id/165343iCAA5059A4A7ABAAD/image-size/large?v=v2&px=999 "security level.png")

comments: author: Simon Huprich
body: Hi Alex,  
Yes I already had all the adjustments you are mentioning.  
But I would like to modify the field "Assignee" and "issue security level" not on the issue create screen but in the "form" of Jira work management.  
Greetings  
Simon  


author: Alex Koxaras _Relational_
body: [@Simon Huprich](/t5/user/viewprofilepage/user-id/4425043) I misread your question. You were about inserting the fields in the form on your project. Sorry, but according to the [documentation](https://support.atlassian.com/jira-work-management/docs/manage-your-form-fields/) this isn't possible.


author: Simon Huprich
body: OK!  
Thank you for your answer!


author: My Smart Content
body: ![image_2022-10-18_120801885.png](https://community.atlassian.com/t5/image/serverpage/image-id/221296iBCDE8628FB6286BC/image-size/large?v=v2&px=999 "image_2022-10-18_120801885.png")


author: My Smart Content
body: Hi Alex!

I look at the list of custom fields, I can't find the security level field.

So, I can't display the security level field in my issue.

Can you help me?


author: Ajay _view26_
body: Hi Simon,

Can you share the screen which has the fields added?

comments: author: Simon Huprich
body: Hi,  
there you can see the uses screen:  

![grafik.png](https://community.atlassian.com/t5/image/serverpage/image-id/165388i4FCA59A61822E4DC/image-size/large?v=v2&px=999 "grafik.png")  
Assignee and Security Level are on it.  

But in the form-building view I cann?t find them:  

![grafik.png](https://community.atlassian.com/t5/image/serverpage/image-id/165389iC94B5EFB1CB29597/image-size/large?v=v2&px=999 "grafik.png")


author: Simon Huprich
body: ![grafik.png](https://community.atlassian.com/t5/image/serverpage/image-id/165390iFD806EA510BD86E5/image-size/large?v=v2&px=999 "grafik.png")


Tags: cloud
One of the organizations have vortex enabled
Asked by Maslena:

Hi,

I'm trying to do a clean up on my accounts and did not manage to do a transfer on some of my organizations. It continues to say "Failed to perform action at this time. Please try again later." and was not able to for months.

Please help. Thanks.


Answers:
author: Ang?lica Luz
body: Hello [@Maslena](/t5/user/viewprofilepage/user-id/4600259),

Welcome to the Atlassian Community!

The issue you are facing must be fixed internally by us. With this said, I removed what was blocking the transfer and it should work now.

Note that, we can only apply the fix on organizations that have a product linked to it. In case you are trying to transfer it from an organization with no products, then it's necessary to wait for the feature below to be implemented:

* [Allow organization administrators to delete organizations](https://jira.atlassian.com/browse/ACCESS-81)

Please, follow the steps to transfer the products from one org to another and let us know how it goes.

Kind regards,  
Ang?lica

comments: author: Andrei Apostol
body: [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290), I am having the same problem i.e. getting the "One of the organizations have vortex enabled" errors. Could you please help me out?

Thanks,

Andrei


author: Ang?lica Luz
body: Hello [@Andrei Apostol](/t5/user/viewprofilepage/user-id/4078654),

Thank you for reaching out to Community!

I disabled the vortex mode on the affected organization and you should be able to transfer the products now.

Kind regards,  
Ang?lica
Hide a field from the reporter
Asked by ????:

Hello

My question is, can I hide a custom field from the reporter ?

THANK YOU


Answers:
author: Nic Brough -Adaptavist-
body: No, Jira doesn't have field-level security.


author: John Funk
body: Hi [@????](/t5/user/viewprofilepage/user-id/2017035)

You might want to check out this new Marketplace app that while it will not completely hide the field, it can hide the value in the field. It's currently in Beta.

[https://marketplace.atlassian.com/apps/1226365/secure-custom-fields-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1226365/secure-custom-fields-for-jira?hosting=cloud&tab=overview)


author: FM
body: HI [@????](/t5/user/viewprofilepage/user-id/2017035)

As per what nick said currently we don't have any field level security . But we can use add-ons which can perform this function .

Like scriptrunner for jira can be used to able able to perform what is required by you .

For more info you can look into the link provided <https://scriptrunner.adaptavist.com/5.6.8/jira/behaviours-overview.html>

Regards

comments: author: Nic Brough -Adaptavist-
body: Cloud, as tagged in the question, does not allow Scriptrunner to do Behaviours (yet). Also be aware that if you do try it with Behaviours on server, it is NOT secured in any way, the field still shows up in search results and the value is in the html your browser gets, so the data is still actually given to the user.


Tags: cloud
Can I map multiple workflow statuses to ONE column in Jira Work Management?
Asked by Marvin Brand:

Title says it all: **Can I map multiple workflow statuses to ONE column in Jira Work Management?**

Furthermore I'd like to know, whether I can **configure** a **Jira Work Management** **board** in any way like I can configure a board in Jira Software. Can I create filters, swim lanes, card colors, card layout with the issue attributes?

Thanks for you help, community!

Regards,  
Marvin


Answers:
author: Nic Brough -Adaptavist-
body: JWM boards are not configurable that way, they take their columns from the project workflow, and they don't have any of the functions Jira Software boards have.


Tags: board

cloud

kanban
I want to show the Target Start and Target End Date of the issue in JIRA from the Portfolio
Asked by deepak:

Hi,

I want to show the target start and Target end date of the issue on the JIRA ticket from the portfolio, but somehow i am not able to do so by using the custom field inJIRA as suggested in some of the documentation

Can you help me understand how can I do this.

Thanks

Deepak


Answers:
author: Jack Harding
body: Hey [@deepak](/t5/user/viewprofilepage/user-id/1289871)! Are you wanting to show these fields on a *Jira Screen* or in the Scope View within Portfolio?

If the former, you simply need to find the screen/screen scheme associated with that issue type in your project's issue type screen scheme and edit the screen to add those fields to it. They will appear in the right sidebar of your Jira issue view screen in the **Dates** sub-section.

If you're looking to add these fields in the scope view of P4J, click on the *settings cog* on the very far right of the field/column header row of the scope view and check these fields.

Hope this helps!

comments: author: deepak
body: Thanks [@Jack Harding](/t5/user/viewprofilepage/user-id/348253) for your response. Based on the your suggestion I was able to add the target start and end date to the JIRA screen, but it is not picking up the target dates as mentioned in the portfolio against each activity.

Does JIRA have the capability to do so? show the target dates as it is, from the portfolio.

Thanks

Deepak


author: Jack Harding
body: Hey [@deepak](/t5/user/viewprofilepage/user-id/1289871) - if the target dates are set in Portfolio for Jira - and not calculated (If the cells in the scope view are white - rather than a light blue background), then they will appear in the dates section of the view issue screen (on the right side panel).


Tags: advanced-roadmaps
Are business project types/boards excluded from Portfolio?
Asked by Vivian Tang:

In the dropdown selection for Issue Sources withing my Portfolio, all my business projects/boards do not appear. They are essentially Kanban boards, so why is this the case?


Answers:
author: Jack Harding
body: Hey [@Vivian Tang](/t5/user/viewprofilepage/user-id/1152062)! I just tested in one of our demo instances and was able to add a Jira Core (Business) project as an issue source to a Portfolio Plan.

(JIRA v7.3.1 / Portfolio for Jira v2.15.0)

Try adding the project itself rather than the board. This should have the same results as you wouldn't be sprinting in a Jira Core project anyway.   

Hope this helps!

comments: author: Vivian Tang
body: Hi, this has resolved the issue but can you please let me know why a business project board is not a board?