youngmon/atlassian-qna huggingface dataset:
HALP integration with Jira Service Desk failed on Assignee field
Asked by serge calderara:

Dear all,

We are testing the integration of HALP through SLAck in order to be able to create ticket in Service Desk directly from slack message.

We have run different test so far and we face a wierd issue with Assignee and Reporter field.

1. When we create a ticket from slack, HALP does not update correctly he Reporter field which is suppose to be the user who create the ticket
2. When we assigned the ticket to a user in Slack, HAlp doe not update the Assignee field in Jira.

Does any of you face the same thing with this integration and could share ?

regards


Answers:
author: Tori Stitt
body: [@serge calderara](/t5/user/viewprofilepage/user-id/3385932) - can you provide more detail as to what issue you might be having? Or have you been in contact with our support team?

Let me know how I can halp out or point you in the right direction.


author: Gonchik Tsymzhitov
body: [@serge calderara](/t5/user/viewprofilepage/user-id/3385932) welcome to the community.

did you find some option ?

Just looking into product and interesting to understand the situation of usage


Tags: jira-service-management

jira-service-management-server

server
Getting error when trying to re enable publishing on Jira Product Discovery
Asked by Marissa Moroz:

We have been using shared views on Jira Product Discovery and users are not reporting they cannot access the board. I tried to disable and re enable the publishing but now I am getting an error and cannot turn back on.

It just says failed to enable views publishing ![Screenshot 2024-08-06 at 8.23.34?PM.png](/t5/image/serverpage/image-id/340405iE7848177367D3DC0/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 8.23.34?PM.png")


Answers:
author: Nick H
body: Hi [@Marissa Moroz](/t5/user/viewprofilepage/user-id/2014658) ,

Are you by chance using SSO? Customers recently reported some issues publishing views with stakeholders who had **not** signed up for an Atlassian account, and SSO was enabled in their JPD.

If not, it might be worth reaching out to [JPD support](https://support.atlassian.com/contact/#/) for additional assistance to troubleshoot this issue.


Tags: cloud

jira

jira-cloud
Epics in Jira Product Discovery
Asked by Simon Pentzien:

Hi there, how do you handle the challenge that in Jira Product Discovery you cannot differentiate between Epics and tasks/subtasks, but only create either epics or tasks when you "transfer" an item from Jira Product Discovery to standard Jira


Answers:
author: Nick H
body: Hi [@Simon Pentzien](/t5/user/viewprofilepage/user-id/5492585) ,

I believe when a JPD idea [creates a Jira delivery](https://support.atlassian.com/jira-product-discovery/docs/create-a-jira-issue-from-jira-product-discovery/), you can select any of the available of [issue types](https://support.atlassian.com/jira-cloud-administration/docs/what-are-issue-types/) under the Jira project selected (Epic, Task, Bug, etc.).

But I don't believe it's possible to create a subtask or child issue from a JPD idea since these are managed through the issue **after** the Jira issue is created.

Not sure if that helps so if you can clarify the issue a bit more, or how you are hoping to handle the challenge, it might help with providing additional information.

comments: author: Simon Pentzien
body: Hi Nick, yes, this helps a lot, thanks for clarifying


author: duncan_crowell
body: I think what you are asking here I went through the same level of thinking. There has been some discussion on here around a Hierarchy in JPD to help you to manage different size Ideas but for now at least I have just rationalised this by using description and Labels for the different sized ideas.

For example if I have a large Initiative (or Epic) Idea I will label it with "Epic" and put \[Epic\] in the Idea summary for visual scanning purposes. WHen it comes time to transfer this to Jira I simply create the multiple features associated with the Idea for Release 1 (or MVP) so that from with JPD I can then see the several features that make up that epic.

Where required I then create any other features not part of MVP associated with that Epic as a new Idea in JPD and tag them as "Feature" with \[Feature\] in the Idea summary. And that feature goes through Discovery at the feature level.

Its not pretty but it works for now until the team figure out a clear way to do a hierarchy.

comments: author: Simon Pentzien
body: Awesome, we will try to do the same, sounds like a pragmatic workaround. thank you!
How do I allow everyone in my organisation to create an idea, but limit the views they can see?
Asked by slmorton:

I really want everyone in my organisation to be able to create an idea, add comments and insights etc but I don't want them to have access to every view in the system.

To my mind the Stakeholder approach makes sense, for limiting the views . . . but how can I allow team members not in JPD to create an idea?

Does JPD support anyway of having a more open portal for gathering ideas from the wider organisation?

The Contributor role will allow idea creation but, honestly, I don't want sales/marketing, CS or consultancy seeing all the views, that will end in chaos.


Answers:
author: Hermance NDounga
body: Hi there,

Exactly what Gary said, we are coming up with a view permission feature so you will be able to hide some views from contributors (or any user).

We are also considering improving the stakeholder view, but it is not currently planned on our roadmap.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


author: Gary Spross
body: [@slmorton](/t5/user/viewprofilepage/user-id/3463131), Atlassian has an [EAP for the JPD Premium version](https://www.atlassian.com/software/jira/product-discovery/premium). This is the version that will include "View Permissions". I'm not sure what that means exactly, but I'm imagining something like your describing.

The main issue is obviously that this will be a feature available only in the Premium version, so if you don't foresee a need for any of the other features in that version, it'd be very costly to upgrade for just this single feature addition.
Tricky / Misleading in "Add user" to Jira Product Discovery
Asked by Ravid:

When adding a new user, Jira Product Discovery is automatically set to a new user.  
We need to set it manually to "not a user" as long as JPD is not widespreaded, otherwise we need to pay extra licences. Would be really nice if you could change that, dear Product Manager of JPD. Pls!  
![Bild (4).png](https://community.atlassian.com/t5/image/serverpage/image-id/339987i9994BD6D3DD65CF0/image-size/large?v=v2&px=999 "Bild (4).png")


Answers:
author: Hermance NDounga
body: Hi Ravid,

By default, a new user is counted as a user for all product on the site, we cannot change this behaviour just for Jira Product Discovery. Also it might be different for each company, some would need to have this behaviour for Confluence and some other for Bitbucket.

So in that case, I think it would be a good feature request for the platform team: being able to decide which products you'd like to provision by default on your site: <https://community.atlassian.com/t5/Atlassian-Platform/ct-p/platform>

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery
Team field in JPD
Asked by Antal Vig Communardo:

(Sorry if this isn't in the Jira Product Discovery Questions, seem I can't ask Q's to my JPD)  

Hi folks, I tired to use the Atlassian Team fields to "assign" delivery tickets to Teams, but It seems they are not availble.   
Neither as JPD Fields, nor as normal Jira Fields within JPD. And I even went as far as trying if they are working in the assignee field, but no chance.  
Do you guys have any plan on Implementing those, or will you stick to the dropdown as it is in the default project?  
Thanks

Antal


Answers:
author: Hermance NDounga
body: Hi Antal,

Atlassian teams are not yet available in Jira Product Discovery :( but we will be working on it before the end of the year. Stay tuned here to get the update.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


Tags: cloud

jira

jira-cloud
Jira Product Discovery - Project Settings
Asked by Kshitij Raval:

Hi,

Recently we have started using Jira Product Discovery. I have "creator" access, however I do not see "Project Settings" menu option on the left pane. What settings/steps/access do I need to see "Project Settings".

For the Jira Product Discovery project, I want to do is:

1. Change the project name

2. Add few new fields

3. Give view access to everyone on the team

Thanks

Kshitij Raval


Answers:
author: lila
body: Hey Kshitij, you need to be an admin also to be able to do that. You might want to check with your jira admin to make you and admin on that project to be able to see the panel and make the amends you are after.


Tags: cloud

jira

jira-cloud

jira-product-discovery
Creating a delivery ticket: automation to append the summary
Asked by Martin:

Good day,

I am familiar with automation. I am creating a new JPD project and new JS projects for a new team.

When creating an EPIC as a Delivery Ticket, I want to append the name automatically and insert the ID of the JPD ticket.

I know I have to use the JSON configuration, but so far, I can only append using the EPIC key, but I need the key of it's parent (polaris). Any idea?


Answers:
author: Hermance NDounga
body: Hello Martin,

I'm not sure why you'd need to use JSO for this.

You can start from the two template that have been created for Jira Product Discovery and that can be found under global automation to see how you can flow data from the idea to the epic.

Where do you want to include the ID of the JPD ticket (or for which reason)?

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Martin
body: Hi Hermance,

When the portfolio team creates an Epic (Delivery Ticket), they want to always have the ID of the JPD idea in the name. For sure, we can do it manually, but we want to automate it. So the rule is, when created, rename the ''summary'' with the Summary + idea Key.

I'll check the templates.
Watching widget in Jira Product Discovery
Asked by Mia Maric:

Is there a widget or metric that can be used in Jira Product Discovery to view the ideas someone is "watching"?

Some of my stakeholders may only be interested in tracking a few ideas rather than seeing them all.


Answers:
author: lila
body: A way of doing this would be to create a field "watcher" and then create a specific view for them where you **filter** or **group by** your issues by "watcher."

comments: author: Mia Maric
body: Creating a field would mean that folks would have to go in and tag themselves as a watcher. It's not a clean workaround but I guess it could do until a widget is created in JPD, like they have in Jira Software.


Tags: cloud

jira

jira-cloud

jira-product-discovery
JPD ideas not showing amongst recently viewed issues
Asked by Jens Schumacher - Released_so:

When trying to navigate to recently viewed JPD ideas, they don't seem to appear in the recently viewed list that appears when clicking the search bar.   

Looks like a bug?

![Screenshot 2024-08-01 at 12.07.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/339297iDB31AC78A1DBCE9C/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 12.07.39.png")


Answers:
author: Hermance NDounga
body: Hi Jens,

We aren't able to reproduce the issue - ideas are displayed amongst other jira ideas.

![Screenshot 2024-08-01 at 19.37.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/339532i77546851BE593555/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 19.37.41.png")

if you still have the problem, please raise a ticket using the give feedback button on the left side bar and include a screenrecording

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Jens Schumacher
body: It's still not working. Will raise it via Feedback.


Tags: bug
Create issue automation failing with "Please select a valid project" instead of permission issue
Asked by Dan Horsfall:

When creating a Jira automation to create an issue in a restricted JPD Project, I get the error attached - "Please select a valid project"![JPD fails with invalid.png](https://community.atlassian.com/t5/image/serverpage/image-id/339247i3A971AF8D9D235C0/image-size/large?v=v2&px=999 "JPD fails with invalid.png")

After troubleshooting I found that this is because the project I was trying to create in was restricted. When I change the rule actor, or open the project up it seems to work. Feels like a bug that it didn't say "You don't have permission to create issues in this project. You may be able to adjust those settings here ...."

Also wanted to ask if there is a way to add the Automation for Jira user as a contributor to the JPD project? I don't see it in the user select. Do I need to create a specific bot user for this purpose?

Thanks!


Answers:
author: Nick H
body: Hi [@Dan Horsfall](/t5/user/viewprofilepage/user-id/3944780) ,

Sorry for any inconvenience here. If I had to guess, it's probably an issue with the A4J user vs. the restriction of the project's Settings / Access.

We've noticed some customers' A4J user not being granted JPD permission. This isn't so much a bug, but something we're working on correcting.

Regardless, you'll want to open a ticket with JPD support so they can grant your A4J user with JPD permission. The A4J user cannot be granted permission from your end.

You can do that within JPD under the *Give Feedback* tab \>\> *Get help from the support team* , or [HERE](https://support.atlassian.com/contact/).

comments: author: Dan Horsfall
body: Great, Thanks Nick!
Product Discovery Crash Course
Asked by Ravid:

Hi,  

do you plan to offer an online course for Jira Product Discovery?  
Did not find any here:  

<https://www.atlassian.com/university>

Thanks!

Ravid


Answers:
author: Tanguy Crusson
body: By the way [@Ravid](/t5/user/viewprofilepage/user-id/4927950) we've started working on a handbook to explain how you can adopt JPD for things like this.

You can find it here: [Jira Product Discovery handbook](https://pm-dev.atlassian.net/wiki/external/MDkxNmFkNWQ4Yzk1NDA5OGIxOWU0MmVkMmFmYjEwM2Q).


author: Axel Sooriah
body: Hi [@Ravid](/t5/user/viewprofilepage/user-id/4927950)

this is certainly something we are exploring.

Here are a few resources you can dive into to learn more about how to best use JPD:

* [A comprehensive Loom video demo of JPD](https://www.loom.com/share/ee4389d7b31c4fdf966ce29445590095?sid=d438c670-4699-40f3-9ed6-2328ca732792)
* [The FAQ section here with even more videos and "how-to" content](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378)

Hopefully this helps.

Do reach out if you need help on anything specific.

comments: author: Antoni Abella Vendrell
body: [@Axel Sooriah](/t5/user/viewprofilepage/user-id/5400521) , the video is not publicly available. I sent a request, but it might be nice to remove that restriction.


author: Antoni Abella Vendrell
body: Now I can access, thanks!!


author: Axel Sooriah
body: [@Antoni Abella Vendrell](/t5/user/viewprofilepage/user-id/5437101) Should be publicly available now. :)
Why do Ideas have multiple description fields?
Asked by Zalak Patel:

I see the description field 2 times, how do I eliminate one of them?

![Screenshot 2024-07-29 at 1.17.53?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339164iADF49B672A06489A/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 at 1.17.53?PM.png")


Answers:
author: Nick H
body: Hi [@Zalak Patel](/t5/user/viewprofilepage/user-id/5538692) ,

Can't say I've ever seen that before, nor thought it be possible since you cannot name a JPD field after any system field.

It might be worth reviewing your JPD fields to see if there are two description fields, and editing the one that is not the system field.

Otherwise feel free to open a ticket with the JPD support team under the *Give Feedback* tab \>\> *Get help from the support team* , or [HERE](https://support.atlassian.com/contact/).
JQL search for Linked issues in Idea tickets
Asked by Yuliia Vyborova:

Hello! I am searching for ideas in JPD that have delivery ticket linked. But I can't find any issues however they exist.

![Screenshot 2024-07-31 at 5.21.12?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339149iBADE95D4EBEDDC21/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 5.21.12?PM.png")

Also, I see 3 duplicate fields for Delivery status and Delivery progress (both from JPD I assume) and none of them seems searching.

This is my JQL:

```
issuetype = Idea and project = "Product Discovery" and cf[16455] is empty and cf[16576] is not EMPTY
```

please see screenshot of those duplicate fields.![Screenshot 2024-07-31 at 5.17.03?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339148iBDB47BE5FBA3CDE6/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 5.17.03?PM.png")

I tried in search all cf \[16418\]; cf \[16444\] and cf \[16577\] - to no evil.

Please advice how can I find Ideas that have delivery tickets in JQL!


Answers:
author: Nick H
body: Hi [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151) ,

I would suggest using a JQL with something like this to determined which idea(s) have a delivery linked:

```
project = XYZ AND issueLinkType = "is implemented by"
```

The link type between idea to delivery is "is implemented by" so this would pull all ideas that have a delivery.

We're aware of the duplicate JPD fields such as Delivery progress, Delivery status, and a few others that appear in the Filters tab when JQL'ing. If you wanted to find the specific project's Delivery progress [field ID](https://confluence.atlassian.com/jirakb/how-to-find-any-custom-field-s-ids-744522503.html), below is a (not so pretty) method:

After completing a general JQL such as on the JPD project, add a new column to the query and select **all** Delivery progress fields:

![dp1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/339204i11A33FCB1EF781EE/image-size/large?v=v2&px=999 "dp1.jpeg")

Following that, the Delivery progress field that only applies in the filter would be the one that relates to the queried JPD project. The others would disappear.

You could then sort this column to determine the field's ID:

![dp2.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/339205iB62ACBBD394184F4/image-size/large?v=v2&px=999 "dp2.jpeg")

Having said all that, it's **not** possible to query on the Delivery progress field in the Filters tab (at this time) since this field is not returned using the [API](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#version) even if a delivery is linked to the idea. The field's values would also show blank in the Filters tab like in the above screenshot.

So the top / initial suggested JQL would be the best method in my opinion.
Transitioned issue to Jira
Asked by Clayton:

Hi

It seems when a create a ticket from JPD into a JIRA project it does not match the hierarchy which is defined in JIRA. Eg) in JIRA I have Initiative - Epic / story then when I create an initiative I can't create an epic as a child.

is there anything you think I am doing wrong?

thanks


Answers:
author: Hans Polder
body: [@Clayton](/t5/user/viewprofilepage/user-id/4113287) ,

Can you share a couple screenshots on how exactly you're trying to accomplish this?

I just went to my test site, opened up the JPD project, went to the Delivery tab, clicked 'Create a delivery ticket', created an Initiative in my Test PFM project, then created a new Epic which I was able to link to my Initiative ticket as parent.

![Screenshot 2024-07-31 115725.png](https://community.atlassian.com/t5/image/serverpage/image-id/339088i9CEA2ED83D324C24/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 115725.png")

comments: author: Clayton
body: Apologies I made a fundamental error.

Appreciate it


author: Hans Polder
body: No problem! Happy to hear it's working now. For the rest of us, it might be good if you could share your 'fundamental error', so others know what to look for if they are in the same situation ;)


author: Clayton
body: Sorry [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) was on leave. My error was just me making a very silly mistake that I don't think anyone else will make :)   

I appreciate you taking the time to help.
Polaris Datapoint Link Triggered automation
Asked by Gilad Waldman:

Hello Community,

While trying to trigger an automation upon Linked issues (Issue link type = Polaris datapoint), i fail to trigger the automation although adding insights into an idea.

As i struggle with this thing from the moment we migrated out product board into JPD, i understand that the JPD do not support insights automation yet - So this link type is not active and is planned to be?

Is there a ticket i can track to see if a change is planned on insights automation? This could be a real game changer here.


Answers:
author: Hermance NDounga
body: Hello Gilad,

insights is a Jira Product Discovery specific concept and isn't supported in Automations, you're not missing something.

Could you please elaborate on what you're looking to achieve?

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Gilad Waldman
body: Sure [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) , i can share an example

We capture most of our insights from Slack as we process support cases and feature requests (example attached)

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/339217iABF5DEB636925C81/image-size/large?v=v2&px=999 "Untitled.png")If automation was available, i could have parse the data to automatically extract customer name and add it to the idea and other relevant information into the idea

I could also edit the format of the insight to present the data in a more organized way (Now it looks like a chunk of data and i wish to make it more readable)

Thanks.


author: Hermance NDounga
body: Hey Gilad,

Thanks a lot for describing your use case---it's totally fair. We will explore how we can improve insights as a whole and also how we can improve the Slack integration.

Supporting insights in automation is also on our long-term roadmap. So, unfortunately, today, there is nothing additional you can do, but when we tackle one of these three topics, you should be able to see some improvements there.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


author: Gilad Waldman
body: Thank you, I assume there is no Jira ticket i can follow to track progress?


author: Hermance NDounga
body: No we aren't working with publicly available tickets, but you can subscribe to the group, we are posting regularly on things we are working on, there is also our public roadmap, and in general we are making in product announcement when we ship new functionalities.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery