youngmon/atlassian-qna huggingface dataset:
How can I hide some user groups for particular users in Confluence and Jira?
Asked by Andreas Haaken:

We want to allow our customers to interact with us using C and J.

But they should not be able to see which other customers are doing that too. So we want to hide theses users for them.


Answers:
author: Nic Brough -Adaptavist-
body: There's nothing you can do about groups - if a user is in a group, they'll be able to see that. Not the members of that group, just the actual group name itself.

To hide users, check the global permissions - there's a "browse user" function in there. Make sure only the people who should be able to see other users accounts are in that permission. The most common starting point for this is to have a group of users that are internal to your organisation - they get put in a group like "our org" or "internal" and given the browse user ability. External users are not granted the ability.

However, some points with this:

* People can't see the list of other accounts. It's all or nothing, you can see the entire list of users, or you can see none of them
* People without the "user browse" won't get the automatic lookups on user based fields.
* This will NOT stop users seeing other users who are active in the project. For example, I raised an issue, and you assigned it to Fred in your organisation, I'd be able to see Fred in the assignee field. If you put Mr Flibble (at a third organisation) down as a possible assignee, I'd be able to see him in the list of assignees, and if you assigned it to Mr Flibble, I'd then be able to see Mr Flibble in the assignee field (and the history etc). I still wouldn't be able to look up Mr Flibble, but I can follow links to his profile etc.

(I've rambled about Jira here mostly, but it's the same principle in Confluence)


Tags: jira
How to make my personal space private
Asked by Shreena Patel:

Hi there,

When I created my personal space I made it public but now I want to make it private as they show up in "All updates". How do I do this?

Cheers,

Shreena


Answers:
author: Shreena Patel
body: Someone answered on the other page, I've got it sorted now. Thanks. He said "Go to your space, click Browse --\> Space Admin. Then click the Permissions link on the left hand side. Remove everyone other than you. People will still be able to see your profile, but not your space."


author: Andy Brook [Plugin People]
body: When you say they show up in all updates, who are you logged in as? if its you, they will still show up. So long as the space permissions don't contain anyone other than yourself, it will not be visible.


author: Shreena Patel
body: Logged in as an external user and they don't have access to certain Wiki spaces but they could see all our "Personal Spaces" Updates.


author: Shreena Patel
body: Hi,

Sorry that didn't help, I know how to do this. I meant how do I make my "personal space" private. I checked [here](https://confluence.atlassian.com/display/DOC/Setting+Up+your+Personal+Space?focusedCommentId=306350566#comment-306350566)but couldn't find the answer.


author: Bhushan Nagaraj
body: Documentation available here

<https://confluence.atlassian.com/display/DOC/Assigning+Space+Permissions>


Tags: cloud

confluence-cloud
Transfer license to new ServerID
Asked by AlexTeodor:

A 10-user license was bought with the goal of evaluating the product in a self-hosted solution. That license was used in an initial installation; technical difficulties made it so that several reinstalls were performed. Is it possible to transfer that 10-user license to a another serverID (which is in fact the same machine, just a different install of Confluence)?

If not, would it be possible if the license was for 51-100 users? I ask this because the next step of using this product might soon be to buy such a 51-100 users licence and install it on a server. The problem might arise where if Confluence is too resource-hungry, it might need to be installed on a dedicated server, which I hope does not involve repurchasing the 51-100 users license (given the old installations would be terminated in this scenario).


Answers:
author: Bhushan Nagaraj
body: Hi Teodor,

Read **What's the policy on re-associating licenses with server IDs?** and **What happens when I need to reinstall (quickly) on a different system?** here

<https://confluence.atlassian.com/pages/viewpage.action?pageId=151519275>


author: Norman Abramovitz
body: I never needed to migrate Confluence, but I found this information that states the license can be moved but you need to run only one instance. The normal mirgration guides states you can use a development license until you are ready to release and then you can install the production license.

<https://confluence.atlassian.com/pages/viewpage.action?pageId=179438999#>

<https://confluence.atlassian.com/display/DOC/Migrating+Confluence+Between+Servers>

<http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-7>

(Note: that the same license is used for all the clustered Confluences)


Tags: licence
Why does only the Confluence document theme allow attachments?
Asked by Robert Matthews:

We are evaluating upgrades from Confluence 3.0.2 to Confluence 3.4.x in preparation to update to the latest Confluence version.

A sandbox is being used to contain the 3.4 test instance. A copy of the 3.0.2 database and associated attachments have been copied to the test instance.

Login, contents, and plugins appear to be available in the 3.4 instance. However, only one theme (Document) allows functionality for the insert image and macros selections during a page edit. Both Default (which is custom) and the Reader themes do not allow the menus to load when selected from an edit session of a page. Both the select image AND the macro browser fail to correctly load.

Your assistance is appreciated.


Answers:
author: LuizA
body: Hi there,

This kind of error is a little weird, but maybe can be related with some customization, could you please check the following points and see if some customization can be affecting here:

- *Confluence Admin \> Look and Feel* and verify the following:

\* Themes: See which theme you're using, switch back to the default if you're not using it already.   
\* Layouts: See if you have any custom layout defined, if yes then make a backup and reset to default.   
\* Stylesheet: See if you have custom stylesheet, if yes then make a backup and reset to default.   
\* Custom HTML: See if you have any custom HTML defined, if yes then reset to default.

If this approach doesn't work, I would suggest you to raise a support ticket at [support.atlassian.com](http://support.atlassian.com) and so we can perform a better investigation and find the root cause of this problem.

I hope this helps.

Cheers,

LJ

comments: author: Robert Matthews
body: Thank you. Now I will attempt to re-add the removed customizations to find the one that "broke" the templates. In addition I did have to disable the iPhone Plugin to clear the custom html entries. My sandbox is now working again.
In Confluence, how can we find which pages use a plugin?
Asked by Ron Stanonik:

We're trying to determine which pages will be affected by a plugin update.

Is there a search we can run in confluence or a query we can run against the database to find which pages use a macro (in this case, table-plus macro)?

Thanks.


Answers:
author: nriley
body: Hi Ron, I believe this question was asked previously on Answers, check out this link:

[https://answers.atlassian.com/questions/59203/find-pages-that-use-certain-macros-plugins](/questions/59203/find-pages-that-use-certain-macros-plugins)

...specifically Sando's comment:

[https://answers.atlassian.com/questions/59203/find-pages-that-use-certain-macros-plugins/59208](/questions/59203/find-pages-that-use-certain-macros-plugins/59208)

or Sarah's link:

<http://ffeathers.wordpress.com/2012/09/04/how-to-search-for-macros-and-macro-parameters-in-confluence-4/>

Hope this helps!


author: Rodrigo Girardi Adami
body: Hi Ron,

That's possible by running a database query indeed.

in mysql, you can use this query (If you are using another database, you may need to ask the DBA to tweak a bit the query):

SELECT c.title, s.spacename  
FROM content c  
INNER JOIN bodycontent b ON b.contentid = c.CONTENTID  
INNER JOIN spaces s ON c.spaceid = s.spaceid  
WHERE b.body like '%macro_syntax%';

This will show you the space name and page title of the affected page by the macro. Hope that helps :D

comments: author: Natvar
body: I would need the count based on plugin instead of the macro which would help me decide to buy the plugin as the plugin might have n number of macros


author: MatthewC
body: Also, this DB query can take hours to run on large instances with some databases, due to lack of indexing, and given that some plugins can contribute 10, 20+ macros this can often isn't feasable for anything other than a small instance.


author: Natvar
body: Yes, I understand the performance part. Do you have any SQL query which would achieve the results.


author: Ron Stanonik
body: Thanks for the responses.

The "{macro" for 3.5 and "macroName: macro" for 4.X are what our web developers wanted, so they don't need to bug the DBA.


Tags: confluence-app
Maintenance / support contract copy
Asked by Johnny Preyer:

Hi!

Could you provide me with a copy of our Atlassian maintenance/support contract? My financial folks are looking for a copy for their records. Thanks!

Johnny


Answers:
author: Norman Abramovitz
body: <http://www.atlassian.com/end-user-agreement/>

<https://confluence.atlassian.com/display/Support/Atlassian+Support+Offerings>


Tags: atlassian-support

contractspro
Search box not working in Confluence
Asked by Rahul Savaikar:

Hello,

I am the administrator of our Enterprise Confluence wiki and need your assistance.

The issue our users are facing is they are unable to search for existing, unrestricted pages/contents.

E.g. There is an unrestricted child page called Librarian, the Confluence space permissions are set appropriately with view permissions to the group members and the anonymous group.

Can you help?

Regards,

Rahul Savaikar


Answers:
author: Rahul Savaikar
body: Hello,

This one was resolved by rebuilding the index.

<https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch>

Regards,

Rahul Savaikar


author: Rahul Savaikar
body: Hello Neal,

The Confluence space is unrestricted to the Confluence users, except the anonymous users. I was informed by Peter Koczan from Atlassian that it should be possibly due to the failed content indices. I will rebuild the failed content indices and update this post.

Thank you,

Regards,

Rahul Savaikar


author: nriley
body: Is the "Librarian" page a root-level page in your space? Or is it a child page of a page that possibly has restrictions that might prevent searching?
Can I hide a set of pages from the pagetree navigation?
Asked by Chitra Patil:

We are converting our Webworks online help to Confluence wiki; when we convert and deploy the pages to Confluence, a number of css and other pages are generated. I am manually reconstructing the TOC as Webworks does a poor job of maintainting the TOC structure when it deploys the files to Confluence.

I want to hide some of the pages from the left pagetree navigation--how do I do that? If I create a page with "_inclusions", will it not show up in the left nagivation?

The problem is, many of these pages are linked from other pages in the book which appear in the TOC--so they cannot be moved to another space.

I just need to hide these pages "_inclusions" from the pagetree of the space.

Any suggestions?


Answers:
author: SarahA
body: Hallo chitp

To create a page at the root of the space (i.e. without a parent page) choose "Browse" \> "Pages", then choose "Add".

:)

Cheers

Sarah


author: Bob Swift (personal)
body: Don't put them in the home page hierarchy. So, create a page that has no parent and then move them under that page.

comments: author: Chitra Patil
body: hmm, it is there in the space, the page tree shows everywhere in the space. So how do I avoid that?


author: Bob Swift (personal)
body: We are talking about the documentation theme page tree? On my instance, it only shows pages that are in the home page hierarchy. So if you create a page without a parent, then it doesn't show.


author: Chitra Patil
body: I am using refinedwiki theme, not the documentation theme.


author: Chitra Patil
body: Thanks, Sarah--I used your suggestion and it worked great!


author: BernardoA
body: If you edit the page, at the bottom you will see that there is page tree view , so just delete it and wont be displayed.

comments: author: Chitra Patil
body: I don't understand where to see the pagetreview when editing the page. If I remove the page, these pages are included somewhere in other pages, it will display them as missing.
How to open a link in a new windows with Confluence?
Asked by SamK:

Hi,

Using Confluence 4.2 with the new editor, I want to create a link which opens in a new window.

Basically I want to add the \`target="_blank"\` attribute in the link tag.

How do I do that?

Thanks.


Answers:
author: Amalia
body: You can create a user macro for this: <https://confluence.atlassian.com/display/DISC/Open+Link+in+New+Tab>


author: Avinash
body: Try the {new-window} macro before and after the link.

comments: author: SamK
body: I can't edit the markup syntax because I'm using Confluence 4.2 with the ?ber editor.


author: Karie Kelly
body: If you are in OnDemand, you couldn't use it either because it's not a supported macro in their library.


Tags: editor
I get this error when attempting to launch WebDav .jar after downloading from Atlassian
Asked by Susan Parker:

Screenshot attached

![](../../../upfiles/jvm_launcher_error.png)

This is for use with Confluence On-Demand.


Answers:
author: JohnA
body: Hi Susan,

I suspect the problem here is that you are directly trying to open the JAR file, which isn't how it's intended to be used. I believe the most likely thing is that you have downloaded the Webdav plugin and are now trying to use this as your WebDAV client, which is leading to the error you are getting.

However, as you are using OnDemand, you don't need to configure the server end of the WebDAV connection because that has been configured as part of your OnDemand instance. So, what you need to do is follow the instructions in this document to connect to the WebDAV folder of your instance: <https://confluence.atlassian.com/display/AOD/Uploading+Data+via+WebDAV>

Please be aware that if you are using Windows 7 as the Operating System on the computer you are using to connect to the WebDAV folder, there are some problems caused by Windows that requires you to use an external client rather than the inbuilt WebDAV client, as described in this knowledge base article: <https://confluence.atlassian.com/display/CONFKB/Unable+to+Authenticate+While+Mapping+A+WebDAV+Client+Network+Drive+in+Microsoft+Windows>

All the best,  
John

comments: author: Susan Parker
body: Thank you John. What I was doing was following various other knowledge base articles to solve another probelm - determining why the media macro isn't working for me (reported here: <https://support.atlassian.com/browse/JST-47565> and here <https://support.atlassian.com/browse/JST-48109> ) Ensuring that I had such-and-such version of WebDAV was one of the troubleshooting steps. Of course, I suspected I had the correct WebDAV version because I am an On Demand user- but I am grasping at straws here, as none of the troubleshooting steps seem to work for me. With respect to .jar files - I am not sure, but I don't think Atlassian's documentation explains to users what to do with them once they have downloaded(?). I just did what I always do with downloads (.exe, .pdf, etc.) which is double click, expecting the usual magic to happen. I suppose your typical Confluence administrator knows better, but I am one of those non-technical people who probably has no business being an administrator. I am able to access the web dav folder using the instructions in the article you referenced, but again, that's not what I was really trying to accomplish. Anyway, I guess this answers the question posed here.


Tags: cloud

confluence-cloud
The Confluence Macro Browser shows two Activity Stream Macros
Asked by Oliver Wahler:

We are currently in the proces of setting up an Confluence instance, which is linked to our existing JIRA instance.

Now, when opening the Macro browser while creating/editing a page in Confluence, it shows two Activity Stream Macros/Gadgets.

While the first one (the left one in the image attached) seems to come from JIRA (at least that's what the Gadget URL says), the second one seems to come with Confluence. Unfortunately, the JIRA gadget doesn't allow to limit it's scope to a Confluence Space, while the Confluence gadget/macro doesn't include Crucible and Fisheye activities.

Does anyone know of how to

* ideally get a combined macro (with all filter optins and stream sources available in one macro),
* make the Space restriction global filter available in the JIRA Gadget,
* rename them in order to have a less confusing user experience,
* de-activate the macros/gadgets individually?

Thanks in advance,

Oliver

![](../../upfiles/Screen_shot_2012-10-16_at_13.23.46.png)


Answers:
author: CharlesH
body: Hi Oliver,I've experienced the same situation in our Confluence/Jira set-up. The Confluence activity stream is probably not so helpful within Confluence itself, so it may be possible to deactivate it from the Admin options (system plugins). However, this question on activity streams suggests that you can configure them to include data from both Jira and Confluence:<https://answers.atlassian.com/questions/88988/how-to-disable-confluence-streams-in-jira-activity-stream-gadget>Regards,Charles


Tags: activity-stream

macro
How do I disable confluence blogs from users' personal profile
Asked by Liam O'Neill:

We don't want to launch our confluence intranet with blog capabilities, so I've disabled blog post permissions in all spaces.

However, users can still add a blog post from their personal spaces - is it possible to disable this feature?


Answers:
author: Giuliano C.
body: You can disabel this feature through space by space basis, but you can use a standard template space and the Copy Space plugin to make the changes in every space.

To be updated and know which user have the permission, please, refer to the following SQL report:

```
select spaces.spacekey, spaces.spacename, spacepermissions.*
from SPACEPERMISSIONS, spaces 
where spacepermissions.spaceid=spaces.spaceid
and 
SPACEPERMISSIONS.permtype = 'EDITBLOG' 
order by spaces.spacename
```

Also, there's a Javascript to disabel this function in the dashboard and all spaces. You can add it to your Confluence instance through **Confluence Admin \> Look and Feel \> Custom HTML** . Then paste the script at the end of the **HEAD** section. Please, refer to the following JS:

```
&lt;script&gt;  AJS.toInit(function(){    AJS.$('#createBlogpostLink').parent().hide();    AJS.$('#addBlogLink').parent().hide();  });&lt;/script&gt;
```

The scripts and the SQL report came from another answer. I didn't create the answer for you, just picked up some references form another question on atlassian.answers. [https://answers.atlassian.com/questions/2124/how-can-i-disable-adding-blog-posts](/questions/2124/how-can-i-disable-adding-blog-posts)

Hope it helps you.

Kind Regards


Tags: blog
How do I insert an existing Gliffy diagram in the new UI?
Asked by Henry Tano:

After the UI upgrade this morning, I can't seem to insert existing Gliffy diagram. Attached screenshot for reference.![](../../upfiles/Screen_Shot_2012-10-16_at_5.47.08_PM.png)


Answers:
author: Abdulrazaq Mohammed Ali Omar
body: Hi Henry,

You can click on **import** on the left side menu to import existing Gliffy diagrams or you can click on **search** to look for other existing diagrams. If you face other problems you can always raise a support ticket and we'll take it from there.

All the best.

comments: author: Paulius_Liekis
body: It doesn't work. You can search for diagrams, but you can not insert them - only use as a template.

It used to work in the past. It doesn't now.


author: John Almeida
body: Hi [@Paulius_Liekis](/t5/user/viewprofilepage/user-id/2985731),

Update: Our team has identified this issue, and a release will be made this afternoon or early tomorrow.

If later tomorrow, you are still running into this issue, please reach out to support@gliffy.com and let them know the steps you are taking to reproduce this issue?

We want to make sure you are up and running ASAP!


author: Daniel
body: Hi,

but this always creates a new one and only uses the old one as template - how to just show a present one?

comments: author: Domingo Hermosillo
body: I'm having this same problem.

Then I tried search and checked the link to original box, and that gave me the insert button. However, it didn't actually insert anything when I clicked it.

I can't get any gliffy content to insert anymore.


Tags: cloud

confluence-cloud
Can't edit content
Asked by Tarek Zioune:

When I add a new page or try to edit content on an already exisiting page I get an editor which doesn't function. I can only add text to the title, else it is not possible to enter text in the body and also the edit buttons don't work.

I have tried Firefox / Chrome / IE, but it doesn't work in all of them. I had an old version of confluence, so I thought that upgrading will fix the issue, so I upgraded yesterday to the latest version and the problem still exists.


Answers:
author: Tarek Zioune
body: After verifying the logs, I've found this entry:  

\[atlassian.plugin.webresource.DefaultResourceDependencyResolver\] resolveDependencies Cannot include disabled web resource module: com.atlassian.confluence.tinymceplugin:editor-resources  

Then I went to Plugins section and enable the TinyMCE editor, and now the issue is resolved.  

<br />

Thanks a lot for your help.


author: Karie Kelly
body: When you upgraded, did you clear your PC/Mac cache/cookies and also do a server restart?


Tags: content

editor
Confluence Re-Branding & Integration
Asked by sreekanth b:

Please help us to get the answer for these question.

1. Whether Confluence allows Re branding ("powered by aaa")
2. Can I integrate Confluence with my application. For eg, I need to directly launch a 'confluence article' or 'search page' from my web-application, assuming it supports SSO.


Answers:
author: Nic Brough -Adaptavist-
body: 1. As @nbhushan says, no, it would be a breach of your licence to remove or change the "powered by atlassian" bit, and the link behind it. It must be **visible** to the user on all pages where a footer appears (i.e. most of them). You can, however, move it around, remove the version and any other links you want, and add others. It is JUST the "powered by Atlassian" bit that it would be illegal to remove or change.

2. Yes, Confluence supports SSO, and linking from other applications. It exposes a REST interface for remote applications, and provides all sorts of other hooks for "integration". Without specific examples of what you mean by "integration", we can't tell you a lot more, but for the SSO at least, start with a read of <https://confluence.atlassian.com/display/DEV/Single+Sign-on+Integration+with+JIRA+and+Confluence>


author: Bhushan Nagaraj
body: This is in response to part 1 of your question

Refer to section "4.6. Attribution" of the confluence end user agreement available at

<http://www.atlassian.com/end-user-agreement/>

Answer to your rebranding question is "No"


Tags: brand