youngmon/atlassian-qna huggingface dataset:
Why won't 'go to channel' open in the Slack app - new browser window every time.
Asked by DT Admin:

When I click the slack button on a card to send it to a slack channel and then click "go to channel" it doesn't open my slack app on my Mac but instead opens a new tab in a browser every single time. I want the channel to be opened in my slack application. Is this an issue?


Answers:
author: Brant Schroeder
body: [@DT Admin](/t5/user/viewprofilepage/user-id/4381539) Welcome to the Atlassian Community.

Trello is a web application and slack app on your Mac is not. Unless the browser has a way to identify the desktop application (plugin) the browser has no way to link the two togerther. So it opens a web browser window that in turn opens the application by launching it when you click the link in the window. I have the same issue.

comments: author: DT Admin
body: Thanks, Brant. Makes sense. Bummer though.


Tags: slack
Notifications for comments not coming through
Asked by Iulia Lamboiu:

Hi guys.

I only just started using trello and currently building my first board. However, despite being made a board member and admin, I don't seem to receive email notifications for @metions in comments. Tried the test email, that worked, enabled notifications for browser and from account settings (computer, app and Atlassian account) I am using the trello app from a Mac.

Any idea on how to fix this?

Many thanks :)


Answers:
author: Vero Rivas
body: Hi [@Iulia Lamboiu](/t5/user/viewprofilepage/user-id/4381340)

Have you checked these posts?

<https://help.trello.com/article/793-receiving-trello-notifications>

<https://help.trello.com/article/740-notifications-are-not-working>

Cheers
Is there a way to manage in-app notification control?
Asked by Tim:

I work with a small team, and Trello felt like a great fit for about 15 people. However, even with a team this small, Trello's notification system is pointless.

Im watching about 12 cards across 3 boards, and over the course of less than an hour Trello generated over 100 notifications, so many of which were just uploads to the card, and activity on the cards I was watching that didn't involve me (I was not tagged on comments but still got notifications).

Isn't it obvious how absurd that is? What's the point of notifications if every single micro-interaction is sent out as a notification?

On top of that, I'm seeing no way to control this, where I fully expected to see "only notify me when directly addressed", "don't send notifications for uploads" "don't send notifications for comments where I'm not tagged" as options.

Wondering if there's a way to make a useful notification digest, or if we need to switch apps. Too much is already falling through the cracks.


Answers:
author: Felix
body: You're probably watching the card or the board or the list, when you don't need to be. See <https://help.trello.com/article/799-watching-cards-lists-and-boards>

comments: author: Tim
body: Like I said, all of these notifications came from 12 cards which I am a part of. I know I want to be on those cards, I just want the unimportant moves (uploads, comments that don't mention me) to be consolidated or not appear in my notifications.


author: Felix
body: You don't need to watch a card to be notified for mentions, so that might be an option.

We're definitely looking at improvements we can make to notifications, so this a valuable data point for us!

For what it's worth, we've got the feature I think you want (granular notification settings) on our mobile apps, just not for email and web.


author: Tim
body: I'm advising my team to stop using the add to card feature and use @ as our primary method of directing attention - should keep our notifications concise and useful.


Tags: notification
Added User Cannot Comment
Asked by Trevis Bailey:

I'm working with a new client and they have sent me screen shots to show where they comment section isn't available and the only options they have per the settings menu are "Watch" and "Share".

I don't know how to fix this.

![Resized_20210505_125923.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/142201i410CFDCE74E818F8/image-size/large?v=v2&px=999 "Resized_20210505_125923.jpeg")


Answers:
author: Ed Gaile _Atlanta_ GA_
body: Can you go to your board settings --\> comment permissions and verify the comment permissions? Member, Members and Observers, etc... Then verify the user is correctly in the right group.

comments: author: Trevis Bailey
body: Is this what you mean?![Screen Shot 2021-05-05 at 1.22.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/142205i78BD60102D498C69/image-size/large?v=v2&px=999 "Screen Shot 2021-05-05 at 1.22.19 PM.png")


author: Praveen
body: Check if user logged in to jira or not.

comments: author: Trevis Bailey
body: I'm not familiar with Jira. I sent them an invite directly from the board, to their email. I haven't received a notification that they have joined but they can see all of the content.

..I think I just answered my own question.
Trello Slack Alert sent as User not Trello[APP]
Asked by Ailleen:

Hi. So we have a few Trello boards(same workspace) connected to slack but we receive different types of alerts from them. The other boards are sent as Trello\[APP\] and some alerts are sent as Me. So it's instead of Trello announcing the alert, it appears as me announcing.

Hope someone can help me out ?

![Screenshot 2021-05-04 191827.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/142185i5FB1BB59E8EA722D/image-size/large?v=v2&px=999 "Screenshot 2021-05-04 191827.jpg")


Answers:
author: Dan Ivory
body: Hey [@Ailleen](/t5/user/viewprofilepage/user-id/4381102)

I think you need to change this setting in Butler so it sends them as Butler rather than you.

![Screenshot 2021-05-10 at 10.22.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/142764iA7034B2868446650/image-size/large?v=v2&px=999 "Screenshot 2021-05-10 at 10.22.45.png")

comments: author: Ailleen
body: Hi Dan! Thanks for this. We figured out it had something to do with account permission.
On a team board, is there a way to add a list column that can only be controlled by me
Asked by Jessica:

The others can just view it, but only I can manage it.


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Jessica](/t5/user/viewprofilepage/user-id/4381057) ?

Welcome to the Community! That's a good question, once members are added to the board they're able to contribute to anything on the board. Unfortunately, there isn't a way to change this, some Power-Ups offer things such as private notes but I'm guessing you'd ideally like them to see the list, just not edit it?

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura
Trello not loading
Asked by Jo Lewis:

Trello isn't loading properly today even though the status says everything is ok. The 'Trello' wording in the centre of the screen does its usual movement in the Trello logo but it's stuck on it and won't go any further.   

I've tried both on the app and in my browser and it's still doing the same thing.  

Help would be greatly appreciated :)


Answers:
author: Michael Pryor
body: If you grab a url to a board or card does that load?

does your mobile device work?

comments: author: Jo Lewis
body: I can access boards using the boards button when in my browser and the desktop app. The mobile app is unaffected.   

The problem is with clicking the Trello logo as it gets stuck. I always use this to quickly get back to the team boards but for some reason, it just doesn't want to work anymore. It's always been a quicker option than clicking the Boards button and scrolling down.
Butler Variables for Jira issues
Asked by cosource_iain:

```
create a JIRA "Task" with title "{cardname}" and description "{cardlink}" in project "*" in site "*"
```

The above works well, but how do I get the Link created or the id or the Jira issue to add to the cards comment. I have tried:

```
 and set the card's description to "{issuekey} {jiralink} {jiraissuekey} {jira-issue-ref} {jiraissueref} {issueref}"
```

When I check the butler command log I see the link and the Id, but can't access the data.

I have looked in <https://help.trello.com/article/1157-variables> and haven't found anything

![TinyTake05-05-2021-02-01-15.png](https://community.atlassian.com/t5/image/serverpage/image-id/142137i73FF1C79911B0B12/image-size/large?v=v2&px=999 "TinyTake05-05-2021-02-01-15.png")sd


Answers:
author: Lam
body: Hi [@cosource_iain](/t5/user/viewprofilepage/user-id/908420) - Thanks for reaching out to the community! We don't currently have a way to access those values in a variable yet, but I agree that it would be really helpful! I've created a new feature request on our side for our Product teams to track interest for it.

comments: author: Volodymyr Rudyi
body: Is there a way at least automatically attach the created Jira issue back to the card?


Tags: butler

jira

variable
Butler button not visible to other board members
Asked by Mathias Dirksmeier:

Hi all,

I created a custom butler button that counts up the number in a custom field (each click, plus 1) and it works perfectly fine for me. However, all other users on my board cannot see it.

The button is:

* "enabled on this board"
* "enabled on all boards on this workspace"
* "shared with workspace"
* "enabled by default" (in the edit settings)

Do you know why? Is this the intended behavior? I am using the free version and really hope that this is not the issue here.

Thanks so much, looking forward to your ideas/insights!


Answers:
author: Felix
body: With the settings you described, other users should be able to see the button.

Reach out to Trello Support at <https://trello.com/contact> - they'll be able to help you debug why it's not working for you.

comments: author: Jo?o Paulo Muguet
body: I'm having the same issue, with simpler actions on the button. In my situation, when i enable the "share with workspace" the button on the card disappear even for me, reappearing Back when I disable the "share with workspace" option.


Tags: butler

button

permission

visibility
How to update custom field by using Trello API?
Asked by ????? ????:

I am trying to update custom field, but it doesnt work, the documentation is little bit small about this, does somebody can help me with that?

My code

$trello_key = 'xxx';

$trello_member_token = 'xxx';

$valueArr = array('text' =\> '222');

$value = json_encode($valueArr);

$url = '<https://api.trello.com/1/cards/608bb4a0ca7cf62d9f0cbce9/customField/608ab6027d7a2832d8c9d5dd/item>';

$fields='token='.$trello_member_token;

$fields.='\&key='.$trello_key;

$fields.='\&value='.$value;

function trello_post($url, $fields{

$ch = curl_init();

curl_setopt($ch, CURLOPT_URL, $url);

curl_setopt($ch, CURLOPT_POSTFIELDS, $fields);

curl_setopt($ch, CURLOPT_USERAGENT, "Mozilla/4.0 (compatible; MSIE 5.01; Windows NT 5.0)");

curl_setopt($ch, CURLOPT_HEADER, 0);

curl_setopt($ch, CURLINFO_HEADER_OUT, true);

curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);

curl_setopt($ch, CURLOPT_TIMEOUT, 0);

curl_setopt($ch, CURLOPT_PUT, 1);

curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);

$output = curl_exec($ch);

curl_close($ch);

return json_decode($output);

}

$result = trello_post($url, $fields);


Answers:
author: Vero Rivas
body: Hi [@????? ????](/t5/user/viewprofilepage/user-id/4380351)

I advise you to read the trello API

<https://developer.atlassian.com/cloud/trello/rest/api-group-customfields/#api-customfields-post>

Cheers


Tags: api

custom-field
URLs not shown correctly in tickets
Asked by Christian Zimmermann:

Hi There,

I'm getting a new URL format inside my Trello Tickets. It looks like in the screenshots so I can't copy and paste them anymore. Can you help? Really appreciate it, Christian.

![2021-05-05_08h28_37.png](/t5/image/serverpage/image-id/142081iA6787C0CE0FAD44F/image-size/large?v=v2&px=999 "2021-05-05_08h28_37.png")![2021-05-05_08h42_45.png](/t5/image/serverpage/image-id/142082i14FDFE1F92B0407F/image-size/large?v=v2&px=999 "2021-05-05_08h42_45.png")


Answers:
author: Felix
body: Hey Christian,

you can still copy the URL by right clicking the link and selecting "Copy Link".

Alternatively, if the link is in the description, you can just click the description, to go into "edit mode" and the link will be shown in plain text.

There's no way to disable the link unfurling currently.

You can wrap the link in backticks (\`) like "\`<https://atlassian.com>\`" in edit mode to prevent the link from unfurling.

Felix

comments: author: Christian Zimmermann
body: Okay, thanks Felix. But it really makes no sense to me at all because if it is not my comment I can't edit it. It is only possible with my comments.
Hi, why will it not allow me to view my boards the top of the board just turns grey?
Asked by Jade Murphy:

Hi, why will it not allow me to view my boards the top of the board just turns grey?


Answers:
author: Michael Pryor
body: Can you post a screenshot?

comments: author: Jade Murphy
body: when I click in the board i wish to view to the bar at the top turns grey and will not load.
How many cards can I have on a board?
Asked by Francios De Stadler:

I just want to know what the maximum amount of cards is on a board.


Answers:
author: Alexander Bondarev
body: Hi, [@Francios De Stadler](/t5/user/viewprofilepage/user-id/4230669) !

Welcome to the Community!

From the [documentation](https://developer.atlassian.com/cloud/trello/guides/rest-api/limits/)looks like 4500 cards is recommended:
> Trello limits the number of objects (cards, checklists, stickers, etc.) that can exist on a board or card. The limits for each type of object and whether they are limited at the card or board level are available via the cards and boards API resources.
>
> #### Your Limits May Vary {#toc-hId--564745611}
>
> The responses below and the limits they contain are not meant to be the documented limits - they are only examples of the type and shape of response you can expect to receive back.
>
> Limits may vary by boards and accounts. You should adjust your application to handle the responses and their values appropriately.

comments: author: Francios De Stadler
body: Thank you fro the response much appreciated.
Can?t reset password from a different email address
Asked by timlel:

Hi, I've been locked out of my outlook email account, which has affected Trello.

On the Trello app, when I select Reset Password, it says that I can use ANY email address to reset the password, but then it directs me to Atlassian. With Atlassian, however, it will only allow me to use my outlook email account (of which I cannot access)

Please help, thanks


Answers:
author: Vero Rivas
body: Hi [@timlel](/t5/user/viewprofilepage/user-id/4380030)

Please, contact with trello support

<https://trello.com/es/contact>

Cheers
Personal assistance needed to set up my business
Asked by Gordon LaGrow:

I am a travel agency owner and I am expanding my business and would like to find a Trello expert to help guide and get me started.

I am looking for someone who not only knows how to use Trello and understands business. I would like to get everything organized properly and set up for maximum work flow.

Please advise it there someone at Trello who can assist in helping set up. I know there are videos and I am watching those videos but I want extra help.

Willing to pay for time.


Answers:
author: milynnus
body: [@Gordon LaGrow](/t5/user/viewprofilepage/user-id/4379783)

Let me know. My profile has a website url that you can contact me. Thanks.


author: Dan Ivory
body: Hi [@Gordon LaGrow](/t5/user/viewprofilepage/user-id/4379783)

I don't think Trello do specific consulting/assistance like this but we are an Atlassian partner (Atlassian owns Trello) so are well placed to help.

We might be able to help with your set up. Are you able to submit your details here so we can get in touch (via email) and take it from there?

<https://www.adaptavist.com/solutions/trello-services> (note, we mainly mention custom Power-Ups on that page, but we also do more general services for Trello too).

Thanks,

Dan
Support with Trello API
Asked by Louis Heseltine:

**How do I get the following;**

* My account Trello key
* My account Trello API token

Thank you,

*LH*


Answers:
author: Michael Pryor
body: This site has a TON of info, but for that specific question, start reading here:

<https://developer.atlassian.com/cloud/trello/guides/rest-api/api-introduction/>


Tags: api

key

token
Why can I set a time for the start date on mobile but not on desktop?
Asked by TonyG:

On cards in the due date you can set a time that a card is due as well as the date. For the start date you can only set a start time on the mobile app. I am wondering why this is? I would like to be able to set start times for cards on the desktop/web based app.  

Also even if you set a start time for a card on the mobile app that time is only shown in the details of the card for the mobile app, why can it not be seen on the desktop/web based app?  

Thanks


Answers:
author: Lam
body: Hi [@TonyG](/t5/user/viewprofilepage/user-id/4314986) - Having the ability to set a time in the start date on the web app is a feature request that our Product teams are tracking. I'll pass your feedback on to let them know you're interested.

At the moment we've excluded start time from the web app to make it dealing with due dates simpler, though I do understand how it can be helpful to have on the web!

comments: author: Petter Wolff
body: Changing the start time for a card in the mobile app...

- won't be seen at all in the web app, regardless of view, as far as I can tell

- is not registered as an activity in the log for the card

Seems a very weird side thing. Are there many things that differ between the mobile app and the web app like this? Can I trust at all that mobile interactions are logged on the card at all?


author: Daniela Vargas G?mez
body: It also doesn't translate into anything in the iCal. I have it synchronized with my Gmail calendar and it's impossible to know for example when a Meeting begins and when it ends if its more than one hour, or if it's an all-day event. That helps a lot with time management and team management.


Tags: date
How to remove a message in Trello for Windows
Asked by Erez Shibi:

I can't seem to remove the message I get in Trello for Windows: "Get started with Trello Workspaces: add your Personal boards to a Workspace now, or it'll happen automatically starting March 24th."

The only option is to click Go to Trello in green button - but then it only opens up Trello in browser...

Please advise!

Thank you,

![212.png](https://community.atlassian.com/t5/image/serverpage/image-id/142005i21A67981FA9456CE/image-size/large?v=v2&px=999 "212.png")


Answers:
author: Michael Pryor
body: You might have to use the browser to complete this flow and get the message to disappear.

comments: author: Erez Shibi
body: Thanks [@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) !

That worked :)


author: arga_saragih
body: Yes, this works. You need to open Trello with web browser. When the message appears, there is a 'Dismiss' button on the right which doesn't appear in the Windows app. Click the 'Dismiss' button. Close and reopen the Windows app. The message should disappear. At least, that's how it worked for me.


author: Lari Kemil?inen
body: Stuck with that notification too. Logged in online, but it seems there is no flow to complete as the due date has already passed. Please fix your own flow ;)


Tags: app

message

windows
Integrate Trello into Teams
Asked by Amy Soffel:

Hello- was wondering if someone can help me integrate Trello into Microsoft Teams?


Answers:
author: Vero Rivas
body: Hi [@Amy Soffel](/t5/user/viewprofilepage/user-id/4379265)

Look at this posts, maybe can help you

<https://help.trello.com/article/1086-the-trello-app-for-microsoft-teams>

<https://trello.com/power-ups/6052d130068a8c0de7b022b4/microsoft-teams>

Cheers
Can Butler set due date from description?
Asked by Jeremy Drey:

I'm working through having Butler set a due date upon card creation. The cards are populating from the email-to-board feature.

Currently the rule I have written looks like this:

when a card with a description containing "{date}" is added to list "Creative project requests", set due date on the date in custom field "{description}"

Each test on past rules, and this one, hasn't created a Due Date. Can anyone point me in the right direction? Thanks.


Answers:
author: Dan Ivory
body: Hey [@Jeremy Drey](/t5/user/viewprofilepage/user-id/4184257)

I'm not sure I can help with your specific example without seeing the board properly but maybe these two videos will help.

1. Setting up the Butler rule to add a due date from the card's title

<https://www.youtube.com/watch?v=c8S_psCM7mU>

2. Setting up the email to board feature (with the due automatically added when included in the email subject line.)

<https://www.youtube.com/watch?v=qD0XcumpGB8>

If I was to guess for your example, it might be that you need to have the due date mentioned in the email subject line and therefore the card title, rather than the description.

Hope that helps!

Dan

comments: author: Jeremy Drey
body: Thanks, [@Dan Ivory](/t5/user/viewprofilepage/user-id/1842230). I can get the first part to work but it's pulling just the time from the end of the string and not the calendar date. Is this something where I'd have to use variables to get all of the information into the right location and then removed?

I've attached a screenshot from the card created by a test email.

![Screen Shot 2021-05-05 at 11.05.46 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/142173iC69698BEAE220771/image-size/large?v=v2&px=999 "Screen Shot 2021-05-05 at 11.05.46 AM.png")


Tags: butler
Can i have 2 different fields shown as an event in CalendarView?
Asked by M N Salleh:

I've a form with 3 fields - Customer, Environment and DateInterval.

I've currently set the eventTitleFieldName = Environment and I'm seeing the Environment field in the Calendar.

Can i add a second field for the eventTitleFieldName? I want to display Environment. Customer in the Calendar.

Is this possible?

TQIA


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@M N Salleh](/t5/user/viewprofilepage/user-id/5015637) and welcome to this community!

You can have your very own event title constructed by combining the \[entry.field_name\] notations

Have it something like

```
[entry.Environment] for [entry.Customer]
```

(or as you like)

instead of just the "Environment"

Alex

comments: author: M N Salleh
body: Thanks Alex, that works like a charm!!

Much appreciated!


Tags: confiforms
How to create a Playbook on Confluence?
Asked by Raphael:

Hello,

I want to create a playbook on Confluence. The initial idea is to add some videos to help the users with problems using the software.

I don't know if it is possible to do it on confluence or if it has a template that can help me.

Has anybody tried to do it?


Answers:
author: Jack Brickey
body: Hi [@Raphael](/t5/user/viewprofilepage/user-id/5015474) , welcome to the community.

I'm not sure exactly how you define "playbook" here. However, you can certainly create a confluence page and attach videos to it instructing the audience on anything that you would like. Is there something more specific that you were asking for here?

comments: author: Raphael
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/901734), thanks for your answer.

It's exactly what I have in mind. Do you know if there is any template for it? I imagined creating something like the carousel video as the same as youtube.


author: Jack Brickey
body: I do not know of any specific one for videos. I would recommend that when you go to create a page browse the template catalog that is present it to you and choose the best one. To be honest most of the time I start with a blank page or if I'm going to be repeating things over and over I'll create my own template.