How to change the display name of a user (assignee)?
Asked by Bhavik.Shah:

Hi

I recently created 3 new Jira Agents/Assignee accounts for 3 respective Development teams. Note the accounts created are Outlook Distribution lists and not an inbox, so one cannot login using these emails in Atlassian.

The assignee "dev-platform-engineering" has got created in smaller case for some reason, unlike the other 2 accounts (attached screenshot). I would like to update the Assignee name to appear with the starting words in upper case as "Dev-Platform-Engineering". Within Atlassian as an admin I cannot find a way to edit this name. I also tried the option of "Remove user from site" and recreating it as "Dev-Platform-Engineering" but it does not change the display name as it activates back the old removed account.

Any suggestions how to fix this? ![update display name dev-platform-engineering to uppr case.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348303i3B5F6920BE2E738F/image-size/large?v=v2&px=999 "update display name dev-platform-engineering to uppr case.jpg")

![remove user.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348305i67A3A8D75F1E516C/image-size/large?v=v2&px=999 "remove user.jpg")

See attached screenshots for details.


Answers:
author: Manoj Gangwar
body: Hi [@Bhavik_Shah](/t5/user/viewprofilepage/user-id/5560980)

To resolve the issue of the case sensitivity for the assignee name in Jira, you can follow these steps:

1. **User Management in Atlassian Admin:**

   * Go to your Atlassian Admin Console.
   * Navigate to **User management** and then **Users**.
   * Search for the account "dev-platform-engineering".
2. **Edit the Display Name:**

   * In some Atlassian products, the display name might be editable directly from the user management section. If you see an option to edit the display name, change it to "Dev-Platform-Engineering".
   * If this option is not available, it might be tied to how the email/username was originally set.
3. **Check Group Memberships:**

   * If the distribution list is associated with specific groups or roles, check if there's a naming convention or policy that overrides the display name.
4. **Atlassian Support:**

   * If you still can't change it, consider reaching out to [Atlassian Support](https://support.atlassian.com/). They may have the ability to modify display names for cases like this.
5. **Create a New Account (Last Resort):**

   * If all else fails, and you want to keep "Dev-Platform-Engineering" as the name, you could create a new distribution list in Outlook with that name and then add that to Jira. However, make sure to remove the old one properly to avoid conflicts.

comments: author: Bhavik.Shah
body: Hi Manoj,

Thank you for the feedback. Under User Management -\> User, after searching the User and clicking on it there is no option to edit the user's display name.

![Snag_b1cbde.png](https://community.atlassian.com/t5/image/serverpage/image-id/348308i83CE0DA3BDCAE3A1/image-size/large?v=v2&px=999 "Snag_b1cbde.png")

Edit Jira properties: there is no option to edit the display name.

![Snag_b30efd.png](https://community.atlassian.com/t5/image/serverpage/image-id/348309iCAE9A78A8210D635/image-size/large?v=v2&px=999 "Snag_b30efd.png")

I have also tried to remove the user as below and adding it back:

![remove user.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348321iE7CABECCB16B3185/image-size/large?v=v2&px=999 "remove user.jpg")

![Snag_b56acf.png](https://community.atlassian.com/t5/image/serverpage/image-id/348311i2D59D81129D5CD4A/image-size/large?v=v2&px=999 "Snag_b56acf.png")

The user has been removed.

![Snag_b77d05.png](https://community.atlassian.com/t5/image/serverpage/image-id/348313i56ED8AAE8A1D1D81/image-size/large?v=v2&px=999 "Snag_b77d05.png")

Now inviting the user back with the correct format as below:

![Snag_b94bda.png](https://community.atlassian.com/t5/image/serverpage/image-id/348315i9A050D610DF36503/image-size/large?v=v2&px=999 "Snag_b94bda.png")

![Snag_ba2c18.png](https://community.atlassian.com/t5/image/serverpage/image-id/348316i5F660A5AADD124B4/image-size/large?v=v2&px=999 "Snag_ba2c18.png")

Once the user is invited, it again has the same old display name. Looking at the new user url it is same as the old user, indicating Atlassain jus re-enables the disabled account since the email address being used is the same.

![Snag_bbdab2.png](https://community.atlassian.com/t5/image/serverpage/image-id/348319iE4D3015E656F2402/image-size/large?v=v2&px=999 "Snag_bbdab2.png")

Note: I have also reached out to Atlassain support, but they are asking me to login as dev-platform-engineering and make the change, which I can't do as this email is just an email distribution list and not an inbox. As such they don't have a solution.


author: John Funk
body: Hi Bhavik,

You cannot change the name directly yourself - the user must do that. However, you can suggest that they make the change. Go to Settings \> User Management and click on the name of the user.

Under the avatar of the user and general information you should see a link for Suggest changes. Click on that and it will open a popup box. There you can put in the suggested change for the Full Name. Then click Submit.


Tags: atlassian-account

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