youngmon/atlassian-qna huggingface dataset:
Missing Admin Options
Asked by Catrina Chanthasene:

New to Confluence. I did not build the site but have Admin rights. I have the "Space Tools" cog icon in the bottom left and when I click on it the options I have are Overview, Permissions, Forms for Confluence, Content Tools, Look and Feel, Integrations, Document Management, Viewtracker, Tasks, Reorder Pages, and Configure Sidebar.

What I need is Admin and General Configuration. I want to explore increasing file size capability and adding Share buttons to some more pages. Why am I missing the Admin option and how can I resolve?


Answers:
author: repi
body: [@Catrina Chanthasene](/t5/user/viewprofilepage/user-id/4019941)

Do you have the server or the cloud version of confluence?
why the audit retention period in Confluence cloud only permit 6 months?
Asked by Jaime Sotelo Trujillo:

I try to update the retention period of log, but it is not possible, it only allows me 6 months. I require more time. How can I update this value, and why it is not possible to exceed 6 months?


Answers:
author: Sachin
body: Hello Jamie, admins are not allowed to increase retention period to up to a year or more. As the number of logged events affect the size and performance of the database, which is why storing the audit log in database is set be a short-term solution. See [How do I know what retention period is good for my audit log?](https://confluence.atlassian.com/jirakb/how-do-i-know-what-retention-period-is-good-for-my-audit-log-993922893.html)  

The above KB is for Jira Server version, but I think it does apply for cloud side of things. You can get in touch with Atlassian [Support](https://support.atlassian.com/contact/#/) to check if they will increase it for you. You can also open a feature request with Atlassian like this one [JRACLOUD-68267](https://jira.atlassian.com/browse/JRACLOUD-68267)


Tags: cloud
How to delete page??
Asked by Elena Masiak:

HOW??

1 hour 15 minutes trying to delete it but there is no option! Insane!


Answers:
author: repi
body: ... and are you the author?  
Did you contact one of the two admin?


author: repi
body: [@Elena Masiak](/t5/user/viewprofilepage/user-id/4019734)

You don't seem to have the right to delete this page.

Otherwise right open the three dots, delete in the menu at the bottom.

comments: author: Carla Ann Rowland
body: [@Elena Masiak](/t5/user/viewprofilepage/user-id/4019734)

Unless you are the author of a confluence page or a Space administrator you will have have permissions to delete page.

Contact the page Administrator or Confluence Admin to delete the page.


Tags: cloud
How do I pull in live Jira reports in confluence?
Asked by Sandhya Sanjay:

Hi,

Is it possible to use a Jira report in confluence, which automatically refreshes when we launch that page? If so, how do I do that? I'm using Confluence 7.2.2.

Regards,

Sandhya.


Answers:
author: Joshua Sneed Contegix
body: Hi Sandhya,

It is, look into [bringing Jira reports into Confluence](https://confluence.atlassian.com/confkb/how-to-bring-jira-and-jira-agile-reports-into-confluence-779163801.html). Cheers!


Tags: confluence-server

server
How to get access to the Aeroderivative Space?
Asked by marisol.alonso:

I can't find the aeroderivative space in Confluence space directory. Every time I try to access to one of the aeroderivative design practices I get a message saying:

We can't find that page. This could be because:

* The page doesn't exist.
* The page exists, but you don't have view permission for that space.

I have tried in different ways to request access (confluence, oneidm, I already asked Confluence support) but it seems like this space is hired. Can anybody help me, please?


Answers:
author: Nic Brough -Adaptavist-
body: I am sorry, but this question is a bit misplaced

We can see you are using Confluence for your docs, but you have clicked on a link that takes you to help with Confluence in general (which is a completely logical place to land). But it's not somewhere that can help with \*your\* Confluence. You need to ask your Confluence admins about this, not the community,

comments: author: marisol.alonso
body: Thanks for your reply and for the clarification.


Tags: confluence-server

server
pass URL parameters to html-include macro
Asked by Thilo:

I'm using html-include to call a small php script and embedd the output into a confluence page (following the desctiption on <https://confluence.atlassian.com/confkb/how-to-use-php-inside-confluence-pages-317197666.html>).  
It works fine and I see the output of the php script.  
But is there a possibility to pass parameters from the URL of the confluence page (?variable=content) through to the embedded php script?


Answers:
author: Bill Bailey
body: Have you looked at creating a user macro that holds the PHP script? That would give you the ability to have parameters/settings, plus access to page objects.

comments: author: Thilo
body: Thanks a lot. Since I'm totally new to Confluence I think I need a push in the right direction. I just checked the documentation of user macros and the examples from the documentation. The point which is not yet clear to me is, how to call the php script from within a user macro. Can I use the html-include macro within a user macro (if yes, how?) or is there a different way to do it?


author: Thilo
body: Or should I create an iframe in the user macro which calls the php script?


author: Thilo
body: I solved the problem. Found a posting in the community which explained how to call a macro from within a user macro and some other helpfull postings to solve the remaining poroblems.   
Here is the summary just in case someone else has the same question:

I got the GET parameters from the url with

#set($foobar = $generalUtil.urlEncode($req.getParameter("foobar")))

Then I added the html-include macro pointing to my php script into a temporary page. Got the saved source for this temporary page and pasted it into my user macro where I then added ?foobar=$!foobar to the URL.


author: Bill Bailey
body: User macros are your friends, and very powerful. I have macros that also call Javascript to provide action buttons on the page while in view mode.

I wrote this article some time back, and need to add more:

[Getting-Started-with-User-Macros-Writing-a-Wrapper-Macro](https://community.atlassian.com/t5/Confluence-articles/Getting-Started-with-User-Macros-Writing-a-Wrapper-Macro/ba-p/979571)


Tags: confluence-server

server
How to create cards
Asked by Fred Erick:

Hi,

is it possible to create such cards like in the image in the top?

![](https://powerbicdn.azureedge.net/mediahandler/partnersv2/partnerfiles/information-quotient-software-services-pvt-ltd/powerbi/en-us-service-desk-analytics-dashboard/3ba1aa5f19fe964b11d615fd983973131183eda0ab6137a4012deac4b3c90f3c.png)

In confluence, for a dashboard?

Thanks


Answers:
author: Andreas Purde
body: Dear Fred,

doesn't the Panel Macro help?

kind regards

Andreas

comments: author: Fred Erick
body: Thats awsome, thanks.

Are there more macros to create such a dashboard?

I added images of excel charts.


Tags: confluence-server

server
Excel format export containing a list of existing pages in Confluence
Asked by Paulo Abreu Vieira da Costa:

As the excel export of tickets in Jira, I would like to know if someone has already performed an excel export of all pages created in Confluence.


Answers:
author: Aron Gombas _Midori_
body: There is no built-in Confluence feature for this, and I don't know about any third party app with this functionality.

But! If you look into the database, it is fairly easy to construct an SQL that fetches the data you need. Then, pretty much any DB client supports exporting to CSV which you can import to Excel.


author: Andrii Maliuta
body: Hello [@Paulo Abreu Vieira da Costa](/t5/user/viewprofilepage/user-id/1273859) .

As Aron stated there is no built-in feature for this, but if trying some (maybe not so convenient :)) workarounds you can try to get contents in a form of a table (list) on Confluence page:

1. Using e.g. '**Recently Updated**' macro (spaces = @all, results = someBigNumber to cover all pages - not sure if it is OK for performance) that will give you all pages created (edited) in all spaces.

2. Creating User Macro to get all pages of all spaces in the form of a list (table).

Then after getting contents on a page you can:

1. Export it to MS Word using page tools and from Word convert it to the table for Excel

2. Use Table Filter macro [https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview) to export the contents table into CSV (this macro can filter and export any static or dynamic table from COnfluence page)

Hope this information can be useful for you.

Thank you


Tags: export

jira

ms-excel

page
Automating file upload to a page from a network drive
Asked by ??????? ?????????:

Is it possible to somehow automate the upload of a file to the Confluence page?  
Now the process is as follows: The page moderator enters edit mode, removes the old file from the page and adds a new one, then saves the page.  
Is there a tool (possibly a separate development, e.g. SIL Script) to automate this process?


Answers:
author: Dar Kronenblum
body: you can use script runner, I'm guessing something like that will work:

```
 def filePath ="file path"
File file = new File(filePath)
if (file.exists()){
InputStream targetStream = new FileInputStream(file);
Attachment att = new Attachment(imgName,"png", file.length(), "UML image");
att.setContent(page)
attachmentManager. saveAttachment(att,null, targetStream)
}
```

comments: author: ??????? ?????????
body: Thanks for the answer, we will try.  
Friends, if you have any more ideas, please write. Thank!


Tags: confluence-server

server
How can I restore deleted space
Asked by aynura.nasibova:

Hello! I use Confluence server. How can I restore deleted space?

Thanks for advantage!


Answers:
author: Vero Rivas
body: Hi [@aynura.nasibova](/t5/user/viewprofilepage/user-id/3987456)

Look at this post, maybe can help you

<https://confluence.atlassian.com/confkb/can-i-restore-a-recently-deleted-page-or-space-180295253.html>

Cheers


Tags: confluence-server

server
if we develop custom reports by fetching data from jira, can we show them on confluence ?
Asked by Sandeepsai:

if we develop custom reports by fetching data from jira, can we show them on confluence in the form of dashboard ?  


Answers:
author: Fabian Lim
body: Hi [@Sandeepsai](/t5/user/viewprofilepage/user-id/3932927)

As long as a jira macro exists you can add them to a page. Here are instructions on how you can add them: <https://confluence.atlassian.com/doc/gadgets-204047542.html>

Thanks


Tags: confluence-server

jira

report

server
Is selecting text broken on confluence?
Asked by Bogdan Oloeriu:

Just selecting the text from a confluence page blocks the selection feature for more than 30 seconds. In my opinion, this is not acceptable. I understand that creating a ticket starting for a selected text is useful but if this feature blocks you from selecting another section of text for more then 0.1 seconds In my opinion the price is too high.


Answers:
author: Nic Brough -Adaptavist-
body: You'll need to get your browser fixed.

The selection of text in a browser has nothing to do with the server that has given it a page to render and work with, it is purely the browser doing all the work. If you're finding it is slow, then either your browser is broken, or it's not processing some "on select" javascript correctly (which is unlikely as Confluence doesn't serve up any).

comments: author: Bogdan Oloeriu
body: Dear [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Is not my browser. I have the same experience in a fresh installed Ubuntu VM box with Chrome and Firefox. What I did notice is that the confluence is slowing down my browser (Firefox is quite explicit on this) when I have edit writes on the pages that I use. In total, I have tested on 3 different machines standard and incognito mode with Chrome and Firefox. Is this a bug that I should report or is just my company's confluence that is acting up weird?


author: Nic Brough -Adaptavist-
body: I'm afraid it has to be. Selecting text on a web page is a function of the browser, not the server.

When you are reading a page, the work is being done entirely by the browser. When you are in edit mode, it is possible for the server to have handed you javascript that does some "clever" things (this is usually only done to try to capture the more rich text parts), but most of the work still is being done by the browser.

So, if you're seeing this a lot, it strongly suggests that your browser is doing something odd, closely followed by your network, or something that has been added/configured in your Confluence server that is doing bad things.

There's no harm in reporting it as a bug, Atlassian might be able to point to the dodgy app/config/setup on your server. Or identify a bug in the version you are on.


author: Bogdan Oloeriu
body: I noticed something else. Only the pages that have lot of big code sections display this behaviour. I will probably report this as a bug. It was not behaving like this before the lockdown.


Tags: cloud
Page Properties Report content not displayed from other spaces
Asked by tatianalopez:

Hello all,

We have been using for some time a Page Properties reports and it was working up to last week when suddenly it stopped showing any content.

I have tested creating a Page Properties inside the same space and it works but anything outside the same space is not finding it.

<br />

I have checked:

- Label matches

- Columns to be displayed are correct.

- Tried in a different space and same happened.

Any help would be appreciated...how do I make sure that is searching for my label in all spaces?

Thank you


Answers:
author: Sangyeon Won
body: Hi [@tatianalopez](/t5/user/viewprofilepage/user-id/1236382) ,  
We are also facing the same issue and after some investigation, only pages that are not showing is the pages created using old editor.  

Not sure what the proper resolution is here as conversion of pages breaks the format and can't exactly convert all the historic pages created manually one by one.


Tags: cloud

page-property
I have exceeded the maximum numer of users, but only have 10 active users
Asked by Matthias Verbeke:

Dear,

I get below error message when tyring to edit a page in Confluence:

#### _______________________________________ {#toc-hId--626562005}

#### This Confluence installation is not licensed for additional users {#toc-hId-1860950828}

You have exceeded the maximum number of users for your license. You will still be able to view content, but in order to create or edit content, you must reduce the number of active users in the installation.

There are two ways to reduce the number of active users:

* Disable users
* Delete users

To disable or delete a user, visit the [Users](https://confluence.ectosense.com/admin/users/browseusers.action "https://confluence.ectosense.com/admin/users/browseusers.action") page then search for their name. After following the appropriate link you can choose the 'Remove' or 'Disable' option

___________________________________________

I have checked the users page and I only have 10 active users at the moment, all others are disabled. I was wondering if someone could help me understand how that's possible.

Kind regards,

Matthias Verbeke


Answers:
author: Daniel Eads
body: Hi Matthias,

It might be worth confirming what's in the database. You can run this SQL statement to see all the active accounts:

```
SELECT *
FROM cwd_user
WHERE active = 'T';
```

Let me know how many rows are returned by this query!

Thanks,  
Daniel


author: Nic Brough -Adaptavist-
body: Could you show us the list of users in full? (Feel free to obscure all the human names it displays, we're only interested in "system" users and the state of the accounts)

comments: author: Matthias Verbeke
body: ![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/103648iA476AF5242BC11B1/image-size/large?v=v2&px=999 "Capture.PNG")hi,

Thanks for your reply, please find the list of users above.

Kind regards,

Matthias


author: Matthias Verbeke
body: Hi,

Is there any update on this. It's quite a blocking issue at the moment.

Kind regards,

Matthias


Tags: confluence-server

server
Flushing cache vs increasing cache size
Asked by Sam:

Hello, thanks for reading my question!

I was wondering when would you want to flush a cache instead of increasing the cache's size, and how do the results differ for each process?


Answers:
author: Nic Brough -Adaptavist-
body: A cache is a way of making thing work faster by way of making data available faster because you have it to hand.

Imagine a typical English speaker (as a first language). We tend to have about 20,000 words to hand, and grasp instantly another 20,000 with a bit of thought. (There's an essay about the smug gits who do latin/greek/crosswords etc getting higher numbers, but please don't ask).

Out language cache here is 20k, we can summon up and use those in real time. If you increase that cache to 40k to include all the ones we currently have to think about, you slow down every search. It's great that the range is doubled, but the cost is that the search gets exponentially slower. An English speaker with a 20k cache is thousands of times more coherent than one with a 40k cache!

Humans don't have a function to flush their caches, but if they did, the symptom would be a human who suddenly became incapable of talking, for a few hours as they began to refill their cache.

Increasing the size of a cache generally degrades its usefulness, it's something to monitor very carefully, if you don't think the defaults are working right for you.

comments: author: Sam
body: Thank you for your explanation, [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) ! I feel like I understand the cache management system more. I'm also curious about when you would want to flush a cache for Confluence? Specifically, under which circumstances would you decide to flush a cache instead of increasing its size?


author: Nic Brough -Adaptavist-
body: That is a really really good question.

It has an utterly negative sounding answer - you seriously should never need to flush a cache, and on top of that, increasing the size of a cache is a shed-load worse!

A cache is a "pile of things you want to serve up quickly". The larger a cache is, the slower it works, hence my instinct to keep a cache small. But the fastest caches keep the stuff people ask for at the top of the list.

So, a bit of a weak analogy - Imagine the massive building next door to one end of my usual commute. It's called "The British Library", and in theory, has a copy of every book in the world. Most of the people who walk into it every day will ask to see something that is in within 0.001% of what the place holds. So they cache that bit.

Now imagine the Library of Congress or The British Library were serving pages up in Confluence only...

TLDR: I'd increase a cache size if I had a lot of people asking stuff that isn't being server by the current one, and I'd flush a cache when it looks like people are no longer asking for the current content of it.


author: Sam
body: Thanks for the analogy; that's very helpful! The reason I asked is because I'm preparing for the ACP-200, and cache management seems to be an important topic for that exam. Thanks again, and have a nice day!


Tags: confluence-server

server
All of JIRA issues need to be displayed and able to filtered in Confluence
Asked by rayalu.rama:

a)We need to show all JIRA issues on Confluence platform  
b) To solve the issue, we have used "Jira Issues Macro" (<https://youtu.be/XKV-WA5RpD0>) on Confluence page  
c)We are able to see the records on the "Jira Issues Macro". However, there is no option to search for the issues based on the JIRA parameters (Like excel filters)  
d) We have added a table control on top of "Jira Issues Macro" which has the search filters  
e) When the table search is used, we are able to see the results only from the table  
f) The requirement is to get all the results from JIRA based on the given filters on Confluence.

Can anyone please help?

Thanks,

Rama


Answers:
author: Reshma Begum _Appfire_
body: Hi [@rayalu.rama](/t5/user/viewprofilepage/user-id/4018389)

The [Table Filter and Charts for Confluence](https://docs.stiltsoft.com/pages/viewpage.action?pageId=42239760&src=sidebar "Table Filter and Charts for Confluence") provides the ability to apply filters on the Jira issue macro results in Confluence. Please refer to their documentation [Using Table Filter and Charts in Combination with the Jira Issues Macro](https://docs.stiltsoft.com/display/TFAC/Using+Table+Filter+and+Charts+in+Combination+with+the+Jira+Issues+Macro)for the same.

Hope it helps!

Thanks,

Reshma

comments: author: rayalu.rama
body: No it doesn't. But thanks anyway!


author: Siddharth Dhotre
body: I have a similar query.

I added a jira macro and then added a table filter macro to further filter out the records in view mode. In edit mode I see the Jira macro inside the table filter macro and I am able to edit the settings too for both the macros. But when I save the page and view, I dont see the table filter macro fields. Instead of jira macro, if I use a simple table I get to see the filter table icons.

Can someone help me whats going wrong here?


Tags: confluence-server

server
How to Duplicate Confluence and Jira for a new Company?
Asked by Kevin Libawski:

Hi,

I just sold my company and want to hand over Jira and Confluence Cloud to the new owner but also duplicate everything into a new company to still have all the documentations and templates we created.

Is it possible to export the whole Confluence and Jira Setup and import it into a new account?  

We already started and exported some things manually and set up new spaces and pages in the new companies account, so I am trying to figure out how I can automate the export for everything that's left in the old companies Atlassian Setup without deleting the new stuff we added to the new company's setup.

Thank you very much in advance!h


Answers:
author: Nic Brough -Adaptavist-
body: You can use admin -\> backup to get a download of everything. That can then be uploaded into a new Cloud system or imported into a server system to replicate what you have in the old system


Tags: cloud

export

import

jira

migration
road map
Asked by DevinBlack:

I have problem with insert macros

first when I try insert Road Map Planner find out there have a error\[TypeError: a.className.match is not a function at batch.js?externals=__local-default__\&locale=en-US:468\] in file \[quick-insert-provider.ts:55\]

and also find same error when push + insert button and choose view more in different file \[EditorComponent.tsx:399\]

I'm now in Beijing, China.

does matter with that or I miss some in settings, I tried both with VPN and without VPN

Please give me some advice, thanks.


Answers:
author: Ollie Guan
body: Hello [@DevinBlack](/t5/user/viewprofilepage/user-id/4018089) ,

Which browser are you using? Any screenshots will be helpful.

BTW, you're one step closer to meeting fellow Atlassian users at your local event.

<https://ace.atlassian.com/shanghai/>

<https://ace.atlassian.com/beijing/>


Tags: cloud

macro

roadmap