youngmon/atlassian-qna huggingface dataset:
prefilled Description section in Jira work management
Asked by minki kim:

Hi,

We have a company managed Jira Work management/project.

We have multiple issue types and I wish to show different prefilled description section depending on selection of issue type.

Wonder if this is possible?

If not, is there any way to achieve this task without any apps.

Regards


Answers:
author: Ste Wright
body: Hi [@minki kim](/t5/user/viewprofilepage/user-id/5350912)

Would the pre-filled section be during issue creation, or post-creation?

If post-creation, you could use [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) to populate the Description field based on an issue created trigger.

---

If it's during issue creation - without Apps, you'd need to be using a Company-managed Project, and then you could...

* Create multiple custom rich-text paragraph fields, one per template
* Create a separate create screen per issue type
* Put each of the custom fields onto their relevant create screen **only**
* Create the additional Screen Schemes, and modify the Issue Type Screen Scheme
* Customise the default value of each of these fields (to be the template)
* Then, use [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) to re-populate the content into the system Description field at creation

\^ This allows you to have customised Description fields at creation, but still use the main system field post-creation :)

---

If either option is of interest, and you'd like more detailed instructions, let us know!

Ste

comments: author: minki kim
body: thanks [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

The prefilled needed during issue creation.

can we add prefilled blank table in a custom rich-text paragraph fields?


author: Ste Wright
body: Hi [@minki kim](/t5/user/viewprofilepage/user-id/5350912)

Yes you can. It uses wiki markup though, so the default value would be this...

```
||Head 1||Head 2||
|Context 1|Context 2|
```

...but to the user, it would look like a normal table :)

Ste


author: minki kim
body: Thanks [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

try first and come back to you if need further instructions.


author: Jack Brickey
body: Hi [@minki kim](/t5/user/viewprofilepage/user-id/5350912) , unfortunately, this would not be possible. Maybe consider a custom field with different contexts and default values.

comments: author: minki kim
body: Thank you [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)

It is much easy to read all custom field information in single row table format. So I want to put all information in table format and depending on the issue types, the table format column names will change.

Is it possible to populate a table in description section with all completed information in custom fields once requestor creates an issue?
Automatically calculate time when item is transacted
Asked by Gustavo:

I wanted to know how this can be done, I have a problem, when I use time control, I am forced to enter the value, so I wanted to know if with an intelligent value it is possible to do this automatic calculation of the item when it moves to another stage .


Answers:
author: Muhammad Moazzam Hassan
body: There is one method from which you can achieve this but it requires an automation rule.  

1: Create two Fields - Date and Time: e.g A and B.  

When the issue transitions to status In Progress field A is set to {{now}} and when it transitions from In Progress to Done then field B is set to {{now}} and calculates the time difference to another field, and clears the A and B fields.


Tags: automation

cloud

jira

jira-work-management-cloud

questions-for-confluence
Activating SSO - what happens to existing users?
Asked by Justin Auth:

Hello everyone,

i have a question with a probably simple answer that i could not find an answer for (apologies).  

When i connect Azure AD as an identity provider to enable SSO what happens to the existing users? Will this cause sideeffects for the user or does the atlassian cloud recognizes that user xyz@domain.com is the same user xyz@domain.com that is logging in via SSO?

<br />

Right now every user has an account with a password.  

Thanks in advance

Justin


Answers:
author: Ste Wright
body: Hi [@Justin Auth](/t5/user/viewprofilepage/user-id/5368529)

Aside from a change in how they access/login, not a huge amount changes.

You'll have already claimed your domain, so the users will be under your management at this point (via Atlassian Access).

Once you activate SSO and enforce it via an authentication policy, the user will need to use the SSO login method assigned to them to login into any Cloud instance they have access to. This removes the need for a separate password.

Ste

comments: author: Justin Auth
body: Thank you for the insights and the fast response!   

So for my understanding: When we don't have atlassian access right now, the accounts are considered as "unmanaged".  

When we purchase Atlassian Access, we can manage the accounts, right? Does this switch causes some sideeffects?  

Thanks in advance again!  
Justin


author: Ste Wright
body: Hi [@Justin Auth](/t5/user/viewprofilepage/user-id/5368529)

Yes, at present the accounts are unmanaged - that means users are creating their "own" Atlassian account using their business email. That means you can't deactivate their account (for example), even if they leave the company.

With Atlassian Access you can claim your domain, and thus manage those accounts. There's no inherent side effect for those users, it just gives you more control over those accounts (i.e enhanced security and access control practices).

Ste


author: Justin Auth
body: So they don't have to re-register or something similiar when i claim the domain and thus their accounts. I was thinking about side effects like users' assignee status disappearing in issues or something like that. But i'm happy to hear that there are none known, inherent side effects.  

Thank you for clarification.


author: Ste Wright
body: No the intent is for you to claim their accounts - i.e accounts under a domain which your business owns.

Ste


Tags: cloud

jira-work-management-cloud
Was the Control Chart report renamed?
Asked by Kelley Cooper:

The Jira Align help contains information about a report named the [Control Chart](https://help.jiraalign.com/hc/en-us/articles/360008650093-10X-Control-Chart); I am unable to find this report in Jira Align 10.91.0.

Has this report been renamed or removed?

Thank you for any help!


Answers:
author: Derek Huether
body: Kelly, the report was not renamed.   
It could be it has not been enabled for viewing, relative to your role in the instance.   

![Screen Shot 2021-04-21 at 10.09.12 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/139733i8A967D6EE474553D/image-size/large?v=v2&px=999 "Screen Shot 2021-04-21 at 10.09.12 AM.png")

Please check with someone who has administrative privileges.   
There may be a reason it is disabled.

comments: author: Kelley Cooper
body: Thank you, Derek!
Why doesn't Work in Progress count lean metric match Team Room in progress items?
Asked by Kelley Cooper:

In my **Team Room** (Kanban team) the Dashboard Metrics show 14 Stories as Work in Process.

![TeamRoom-WIP.png](https://community.atlassian.com/t5/image/serverpage/image-id/139622i53831818AD63A58C/image-dimensions/464x214?v=v2 "TeamRoom-WIP.png")

But if I view the ***Work in Progress*** line graph within the *Work in Progress State* report, it shows only 11 Stories in progress.

![WIPState-WorkInProgress.png](https://community.atlassian.com/t5/image/serverpage/image-id/139623i88BEE020B234A57F/image-dimensions/456x223?v=v2 "WIPState-WorkInProgress.png")

Can anyone help me understand what I'm missing?

Thank you!!!


Answers:
author: Tina Behers
body: Hi [@Kelley Cooper](/t5/user/viewprofilepage/user-id/544610)

I have seen this happen in the past. The MOST common culprit... especially for kanban teams, is the owning Program is other than the one in which the team resides.

Scenario: Kanban Team Alpha is a systems team, their work is contributing to two programs. When in the team room the correct data for all WIP and all other associated metrics is correct. (In PROCESS work). However some reports outside of the team room, may not include work for the second program as these reports that look at PROGRESS (program metrics by team.) if the team is not part of the program in Jira Align, those stories and associated program PROGRESS are not included.

Not sure if this is your exact scenario. But perhaps it at least gives you an investigation starting point.

Happy digging!

Tina
How do you get past Jet's "Loading your Jira boards" screen?
Asked by Dave Liao:

I'm using [Jet](https://marketplace.atlassian.com/apps/1221602/jet-by-jira-align?hosting=cloud&tab=overview) to evaluate a Jira Cloud instance for Agile readiness.

What do you do if you start an analysis and nothing happens?

![sadness.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/139212iDF9CB40F0BAC0FF7/image-size/large?v=v2&px=999 "sadness.PNG")

I waited for way longer than three minutes, but nothing's happening...


Answers:
author: Dave Liao
body: Figured out my issue - I picked a Jira Cloud dev instance with no data. ?

**Tip:** If you plan on using Jet to analyze a Jira instance, make sure there's at least **one** board created to actually analyze.

This is an edge case the developers didn't think of, I suppose? ?

comments: author: Kyle Foreman
body: Hi Dave, thank you for the update. We'll make sure to address this!


Tags: com.atlassian.jiraalign.jet
Using brainstorming feature and enable team mode, cards get stacked in one corner..
Asked by Jay Michael:

When I am using the Brain storming feature in Jira Align and enable team mode, all the cards created by other team members get stacked in the left top corner when ever anyone moves a card that they did not create.

That seems like a bug. Thoughts?


Answers:
author: Tom O'Connor
body: [@Jay Michael](/t5/user/viewprofilepage/user-id/4351520) unfortunately it was a confirmed bug JIRAALIGN-1079 that is on the long term backlog. Note that the bug was confirmed in Chrome on a Mac, but seemed to work on Chrome in Windows. You may want to try some other browsers to see if the same behavior is happening.

I too was able to reproduce it on my machine as well in Chrome on a Mac

comments: author: Tom O'Connor
body: However, I tested this in Firefox on Mac and did not do the same thing as in Chrome. So FF seems to not have an issue....FWIW


author: Jay Michael
body: We just tried it in Chrome in windows and it does the stacking. Brainstorming is a cool tool and we wanted to use it as a precursor to story mapping. But oh Well!


Tags: cloud
Filter by release with rest API
Asked by Arseny Korotaev:

Hi!

I'm trying to create report tool on top of Align. I've faced the problem that i can't filter neither Epics nor Milestones by releaseIds.

I tried

```
filter=contains(releaseIds,8)
```

but it returns 400 error.


Answers:
author: Roman
body: Hi Arseny!  
Try this for filtering by fields that are arrays of ids (integers):  
**milestones?$filter=releaseIds/any(x: x eq 8)**   
**epics?$filter=releaseIds/any(x: x eq 8)**   
And this for filtering by fields that are ids (integers) as a part of a nested object (eg. array of releases objects within a main epic object):  
**milestones?expand=true\&$filter=releases/any(x: x/id eq 8)**   
**epics?expand=true\&$filter=releases/any(x: x/id eq 8)**

Both queries will return all epics/milestones that have release as one of the releases they are tied to. However, it doesn't exclude the possibility that those epics/milestones can have any other releases at the same time. Basically, the query says 'Please, give me all epics/milestones that have any of their releases equal to release with id 8'.

comments: author: Arseny Korotaev
body: Awesome! That's work!


Tags: rest-api
How do I switch to a NEW scorecard in Jira Align
Asked by Adnan Aziz:

I just created a new scorecard in Jira Align but how do I sitch or turn this new scorecard for my Epic. I am still seeing the default scorecard.


Answers:
author: Rich Sparks
body: From the Administration \| Portfolio section, you can change the scorecard.

Pick the Portfolio you want, then change the Score Card (and intake form and business case fields if you want to change those too.)

![Screen Shot 2021-04-14 at 10.34.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/138627iBD7EF904B0D2B15F/image-size/large?v=v2&px=999 "Screen Shot 2021-04-14 at 10.34.43 AM.png")
How do I get a free trial for Jira Align
Asked by Carol Vazirani:

Hi there! We would like to get a free trial for Jira Align.

We have a Cloud instance of Jira software \& Confluence already. How do we activate Jira Align for a trial period and try it out?


Answers:
author: Rodrigo Cortez
body: Hey Carol,

Give *Launchpad* a try: <https://www.atlassian.com/software/jira/align#contact>

comments: author: Carol Vazirani
body: Thank you Rodrigo,

I filled out the form to gain access to Launchpad.

Should I expect an email with a link to a trial version of Jira Align and step-by-step videos, demo data, etc.?


author: Rae Gibbs
body: Yes. Once your launchpad instance is created, you will receive an email with access. It will include simulations and demo data. It will be good for 7 days.


author: Carol Vazirani
body: Great! Looking forward to it!


author: Carol Vazirani
body: Thank you! This works!

I had to submit twice before my request was approved.

Appreciate the quick response.


author: Rodrigo Cortez
body: That's awesome, [@Carol Vazirani](/t5/user/viewprofilepage/user-id/4350142) !

*Obrigado* [@Rae Gibbs](/t5/user/viewprofilepage/user-id/3554218) -- always a nice touch.


author: Jaspinder Singh Virde
body: [@Rodrigo Cortez](/t5/user/viewprofilepage/user-id/3219679) - I love Atlassian and usually explore more about it over the weekends.

1. 1. Would it be possible to access the Launchpad again if I do not get a chance to work on it over weekdays?
2. Or do I need to free up my week for it?
3. Also, Say after using it for 7 days I like it and I want my team to also try it once, can we ask for another instance? Frankly, even a Global read-only instance will be sufficient.


author: Rae Gibbs
body: [@Jaspinder Singh Virde](/t5/user/viewprofilepage/user-id/4354230) Once you request your launchpad instance, it is only good for 7 days. You are not able to extend it. It is also only good for the person that requests it. You are not able to add other users from your team. If other members of your team are interested, they can also request their own launchpad instances. Unfortunately, we do not have an option to create a read-only instance that would allow multiple people in the instances to trial for free.


author: Vero Rivas
body: Hi [@Carol Vazirani](/t5/user/viewprofilepage/user-id/4350142)

I advise you to go to the official Atlassian website, fill in the form

<https://www.atlassian.com/software/jira/align>

cheers
Jira Align Roadmap view not ordering by rank if using the grouping feature
Asked by Suzanne Adams:

In the Roadmap view when I use the View Configuration -\> Group by = Parent the order of the roadmap is not reflective of the epic or sub-initiative rank. How is the order determined in the roadmap when using the group by?


Answers:
author: Tom O'Connor
body: The Group-By disables any ordering in the Roadmap view. The message does appear on the roadmap view when you hover over this button, which is disabled.

![Screen Shot 2021-04-13 at 11.31.56 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/138515i58BFE7DE92F7EB1A/image-size/large?v=v2&px=999 "Screen Shot 2021-04-13 at 11.31.56 AM.png")

comments: author: Tina Behers
body: [@Suzanne Adams](/t5/user/viewprofilepage/user-id/3537665)

When you use the "group by" option in the roadmaps items are presented in alpha sort or in load date order.
Getting all JIRA teams and team members
Asked by Kiran Raj:

Hi all!!

How can I get details of all members for multiple teams which I have access.

I have seen http://{JIRA_BASE_URL}/rest/tempo-teams/2/team/members but it is depreciated now and I can't get the data from this API call. Please help me in this.

Thanks in advance.


Answers:
author: Tina Behers
body: [@Kiran Raj](/t5/user/viewprofilepage/user-id/4340720) [@Alexander Eck \[Tempo\]](/t5/user/viewprofilepage/user-id/1343491)

If you're trying to see this in Jira Align, There is a report by Org Hierarchy, of all Portfolios, Programs, Teams and Members.

Reports - Teams - Organizational Hierarchy:

![heirarchy.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/150121i3B55BA9DDDB1F7D2/image-size/large?v=v2&px=999 "heirarchy.PNG")

Note: This view is not useable as an export - "Capture" creates a jpg.... :(


author: Alexander Eck [Tempo]
body: Hi [@Kiran Raj](/t5/user/viewprofilepage/user-id/4340720)

according to our [documentation](https://www.tempo.io/server-api-documentation/teams#operation/getTeamMembers) it should be -\> http://{JIRA_BASE_URL}/rest/tempo-teams/2/team/member

BR

comments: author: Kiran Raj
body: Hi @Alexaander Eck

I have taken the link from the documentation only. <https://www.tempo.io/server-api-documentation/teams#operation/getTeamMembersForMutlipleTeams>

I tried with the link you given. Even that is not working.

Thanks for the response.


author: Tom O'Connor
body: Have you checked this documentation? <https://help.jiraalign.com/hc/en-us/articles/360045371954-Getting-started-with-the-REST-API-2-0>


Tags: jira

jira-server

tempo
Program Increment Alignment
Asked by Derwin Roland:

I currently have one set of product teams that start their sprints one day earlier than everyone else. With that, it becomes challenging to determine when to start and end my program increments. For example:

PI1 ends on a Monday because that one set of teams starts their sprints on Tuesdays

PI2 starts on Tuesday

My teams that start on Wednesday are not affected for PI2 but those same teams have this one day to reconcile (last day of sprint/PI1 on Tuesday).

I know the simple answer is to align all teams on the same sprint cadence. Until then, do I leave PI1 in progress and also start PI2? Will that have negative repercussions? As long as the dates don't overlap in JA, I believe the last day of work will be captured in PI1.


Answers:
author: Tina Behers
body: [@Derwin Roland](/t5/user/viewprofilepage/user-id/3933912)

Assuming that you have the sync timer in Jira Align set to \>1 day (recommended is 3-5) you should see ZERO impacts, negative or otherwise to your teams reporting with a one day overlap of PI's. Since the sprint data is synced based on the sprint END date (not start date) a one day overlap of your PI's should be a "snooze event" :)

comments: author: Tina Behers
body: [@Derwin Roland](/t5/user/viewprofilepage/user-id/3933912)

PS - your sprint end date CAN extend past the end date of the PI. There is not a system check that prevents this.

This is/was intended to support those programs whose teams were not yet on a fully synchronized cadence.


author: Corey King
body: [@Derwin Roland](/t5/user/viewprofilepage/user-id/3933912) you'r correct on all counts

Physically manage the PIs

Ensure the respective teams' sprints are in Jira Align as per their Jira boards and that your buffer in Jira Setup accommodates the date-range differences.

Given the one-day difference, the negative repercussions are quite minimal.

You can also set the [capacity buffer](https://help.jiraalign.com/hc/en-us/articles/115000592973-10X-Add-Buffers-to-Adjust-Team-Capacity) for that one team to show 1 day difference

And, yes, if they're in the same program ideally you want them to have a common cadence in the long-term.
How to Deactivate the user via API?
Asked by Mohamed Musheer:

Want to know Jira Align API for Deactivate the user

Referd the below Doc but not able to find the API

https://\<site-url\>/rest/align/api/docs/index.html


Answers:
author: Rodrigo Cortez
body: Hi [@Mohamed Musheer](/t5/user/viewprofilepage/user-id/4326045),

Nice question!

Assuming a few things...

a) You've read the following Help Center articles: [10X: API 2.0](https://help.jiraalign.com/hc/en-us/sections/360008049974-10X-API-2-0 "10X: API 2.0")

b) You've looked at the specific documentation (aka *Swagger* ), that's available in your Jira Align instance: [https://instance.jiraalign.com/rest/align/api/docs/index.html](https://instance.jiraalign.com/rest/align/api/docs/index.html "https://instance.jiraalign.com/rest/align/api/docs/index.html")

c) You have a valid API 2.0 token, **and** corresponding grants to perform this operation in UI

To **deactivate** a user, by using Jira Align API 2.0, make the following call:

```
PATCH https://instance.jiraalign.com/rest/align/api/2/Users/<id>
```

Where *\<id\>* is the **userId** of your user.

As request body, use the following JSON:

```
[
  {
    "op": "replace",
    "path": "/locked",
    "value": -1
  }
]
```

A successful deactivation call should return an *HTTP 204* (*Success*) response code.

comments: author: Keerthi
body: getting error like "The target location specified by path segment 'locked' was not found."


author: Colin Weaver
body: [@Keerthi](/t5/user/viewprofilepage/user-id/4497177) - it appear the field is called **isLocked** however I am not sure if **Locked** was correct back in 2021 and has been changed to isLocked since


Tags: cloud