youngmon/atlassian-qna huggingface dataset:
Permisos por incidencias - Issues permissions
Asked by Maximiliano Rojas:

Buenas tardes comunidad, hay alguna forma de configurar permisos a roles del proyecto para los distintos niveles de incidencias? por ejemplo, una configuraci?n para que un rol solo pueda editar historias, tareas y solo visualizar la ?pica.

--------------------------------------------------------------------------------------------------

Good afternoon, community. Is there a way to configure permissions for project roles for different levels of incidents? For example, a configuration where a role can only edit stories and tasks, and only view the epic.

Thanks.


Answers:
author: Trudy Claspill
body: Hola [@Maximiliano Rojas](/t5/user/viewprofilepage/user-id/5496057)

No, eso no es posible en este momento. La configuraci?n de Permisos se aplica a todos los problemas del proyecto.

Sin embargo, es posible modificar los flujos de trabajo para implementar esos requisitos.

Necesitar?a diferentes flujos de trabajo para los diferentes tipos de problemas. Entonces podr? aplicar Propiedades del flujo de trabajo para implementar sus requisitos.

<https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/>

<https://support.atlassian.com/jira-cloud-administration/docs/add-a-workflow-property/>

<https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/>

----

Hello [@Maximiliano Rojas](/t5/user/viewprofilepage/user-id/5496057)

No, that is not possible at this time. The Permissions settings apply to all issues in the project.

However, it may be possible to modify the workflows to implement those requirements.

You would need different workflows for the different issue types. Then you might be able to apply Workflow Properties to implement your requirements.

<https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/>

<https://support.atlassian.com/jira-cloud-administration/docs/add-a-workflow-property/>

<https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/>

comments: author: Maximiliano Rojas
body: Truddy, thanks for the fast response. The workflow configuration doesn't work for me at the moment, but I will keep it in mind.

Best regards.


Tags: cloud

issue

issue-security

jira-cloud

permission
Unable to use "move issue" feature in Google Chrome
Asked by Eugene Kosachevich:

Hello, I am currently unable to use the Move Issue in google chrome browser. Specifically, I am able to get to the move issue window within the browser however the drop downs are not activating for me to select a different project to move the issue to as well as changing the issue type.  

When I open Jira in incognito mode the drop downs are active and I am able to move issues.   

Chrome Browser  

![Move_Issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/334097i07BF03CDDA70F9D2/image-size/large?v=v2&px=999 "Move_Issue.png")  

<br />


Answers:
author: Nicolas Grossi
body: [@Eugene Kosachevich?](/t5/user/viewprofilepage/user-id/4867771) I guess the problem is your cache or any add on that might be causing this. Please review this and try again later.

HTH

Nicolas


author: Nicolas Grossi
body: [@Eugene Kosachevich?](/t5/user/viewprofilepage/user-id/4867771) What happen with another browser ? Did you tried incognito too ?

Nicolas

comments: author: Eugene Kosachevich
body: Yes, in incognito mode I am able to use the functionality as intended and the drop downs are active.


Tags: cloud

jira-cloud
Require Admin To Change Email But I'm the Admin
Asked by Andi Moller:

I'm having a problem trying to update my email/login information. It's telling me that my account is managed by the admin, but that admin is myself. When I try to suggest a new email within the admin portal, it tells me I can't suggest an email to self. This seems like a really bad loop and I'm not sure how to solve this.

Any ideas?

![Screenshot 2024-07-08 at 10.49.38?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334094iE3D72A66AE5485B0/image-size/large?v=v2&px=999 "Screenshot 2024-07-08 at 10.49.38?AM.png")![Screenshot 2024-07-08 at 10.49.49?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334095i4DD5753DBDFFEF9C/image-size/large?v=v2&px=999 "Screenshot 2024-07-08 at 10.49.49?AM.png")


Answers:
author: Trudy Claspill
body: Hello [@Andi Moller](/t5/user/viewprofilepage/user-id/5538733)

Welcome to the Atlassian community.

Have you tried changing your email through your profile instead?

<https://id.atlassian.com/manage-profile/email>

comments: author: Andi Moller
body: Yes, I get the "Your account is managed. Contact your administrator to change your email address".

I'm the administrator though, and when I try to change my email through the admin portal, I get the other error that says I can't change the email address to myself.


author: Trudy Claspill
body: That suggests that your account exists in Atlassian Cloud because it has been created there by integration with an external identity provider, like Microsoft Active Directory. In such a case you can't change the email address directly in Atlassian Cloud. Instead it has to be changed in the identity provider service.


Tags: admin

change

cloud

email

jira-service-management

jira-service-management-cloud

login
JQL Query filtering for 2 status options
Asked by Bruce Williams:

What's wrong with this JQL?

project = SIR AND status changed from "In Review" to "In Progress" during ("2024-07-01", "2024-08-01")

I got the following off a quick search, it works, but why wont the above work?

project = SIR AND status changed from "In Progress" to "Closed" during ("2024-07-01", "2024-08-01")

TIA,


Answers:
author: Laurie Sciutti
body: Hi [@Bruce Williams](/t5/user/viewprofilepage/user-id/5538691) and welcome to the Community! Can you confirm that your workflow actually has a transition from "In Review" to "In Progress"?

comments: author: Bruce Williams
body: Hi Laurie, Yes, it has that direct step.


author: Lisa Forstberg
body: Hi!

So the first JQL does not work but the second does not work?

What happens when you run the second one? Do you get an error or just no results? Can you post a screenshot?

Create a test ticket and move it through the workflow to status Closed to provide a test case to validate your JQL.

best regards

/Lisa

comments: author: Bruce Williams
body: I can't seem to reply, I;ll try again


author: Bruce Williams
body: The first on failed, the second one (copied from Google, worked). I tried the first again without "during" and the dates, and it works. What's wrong with the dates' statement I wonder?


author: Lisa Forstberg
body: What is your hosting type ? Cloud / on Prem (DC or Server?)

If you remove **DURING("2024-07-01", "2024-08-01")**you will get any ticket in the project that has moved from one status to the other status at any point in time. If you want only those that changed from 1st of july to 1st of august you add the during statement.

Try to type your way through the JQL instead of copying it in if you get a mixed result, just to avoid the problem with characters / spaces etc

/L


author: Bruce Williams
body: Thanks again for taking the time to look at this,

I'll type my way through step by step to see how it goes.

I've reviewed the Workflow and there is a join from "INREVIEW" to "IN PROGRESS" however the label on the arrow says "REVIEW TO IN PROGRESS". I'll try different versions of the Review status. I wonder if the labelled arrow exists as an action that can be filtered/captured or reported?

Cheers,


author: Bruce Williams
body: Today the filter worked, I'm not sure what changed:  

project = SIR AND status changed from "In Review" to "In Progress" during ("2024-07-01", "2024-08-01")


Tags: jira-unknown-hosting-type

unknown-hosting-type
Legit email address?
Asked by Kyle Markley:

Hi -

I received an email regarding an job opening from atlassian@atlassianjira.com. Can you confirm this is a legit email address?

Thanks,

Kyle


Answers:
author: Nicolas Grossi
body: [@Kyle Markley](/t5/user/viewprofilepage/user-id/5538728) Is not an email is atlassian's support site.

comments: author: Kyle Markley
body: ok


author: Nicolas Grossi
body: [@Kyle Markley](/t5/user/viewprofilepage/user-id/5538728) Yes, my bad

comments: author: Kyle Markley
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) That email also doesn't work.

![not an email address.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334096iCC390B3CCED9ECDF/image-size/large?v=v2&px=999 "not an email address.jpg")


author: Nicolas Grossi
body: [@Kyle Markley](/t5/user/viewprofilepage/user-id/5538728) Welcome! It appears not to be. Please contact support.atkassian.com with your case.

HTH

Nicolas

comments: author: Kyle Markley
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) - This doesn't appear to be the correct email address. Is it support.at**l**assian.com?

Thanks


Tags: jira-unknown-hosting-type

unknown-hosting-type
Cargos en tarjeta
Asked by Conectino:

Hola, mensualmente nos est?n llegando cargos a nuestra tarjeta y no sabemos a qu? se deben.

Por favor, necesitamos que nos lo aclaren y que procedan a su reembolso.

![Enero.png](/t5/image/serverpage/image-id/334090i9137FB8FFDD0038B/image-size/large?v=v2&px=999 "Enero.png")![Febrero.png](/t5/image/serverpage/image-id/334091i4EB180B73695FAB5/image-size/large?v=v2&px=999 "Febrero.png")


Answers:
author: Trudy Claspill
body: Hola [@Conectino](/t5/user/viewprofilepage/user-id/5538712) ,

Bienvenido a la comunidad Atlassian.

Comun?quese directamente con el equipo de facturaci?n de Atlassian a trav?s de este sitio:

<https://www.atlassian.com/company/contact/purchasing-licensing#/>

Tambi?n puede ir a <https://admin.atlassian.com>, seleccionar su organizaci?n y revisar la p?gina de Facturaci?n para obtener informaci?n sobre los costos de suscripci?n.

---

Hello,

Welcome to the Atlassian community.

Reach out directly to Atlassian's billing team through this site:

<https://www.atlassian.com/company/contact/purchasing-licensing#/>

You can also go to <https://admin.atlassian.com> select your Organization, and review the Billing page for information about subscription costs.
> Card charges
>
> Hello, we are receiving monthly charges on our card and we don't know what they are due to.
>
> Please, we need you to clarify this and proceed with your refund.


author: Nicolas Grossi
body: [@Conectino](/t5/user/viewprofilepage/user-id/5538712) Welcome! You might contact support.atlassian.com and inform your issue.

HTH

Nicolas


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Um adm antigo perdeu acesso ao e-mail. Como excluir ele dos quadros e da ?rea de trabalho?
Asked by Rafaela Ara?jo:

Participo de 3 quadros no trello que tem apenas um administrador, que perdeu acesso ao e-mail que utiliza. Como posso excluir ele dos quadros e adicionar um novo adm?

Por conta disso, n?o consigo alterar t?tulo nem outras permiss?es do quadro.

Obrigada


Answers:
author: Sal
body: Oi [@Rafaela Ara?jo](/t5/user/viewprofilepage/user-id/5350581)! Se tu tiver acesso a ?rea de trabalho como um membro (membros de ?reas de trabalho gratuitos s?o considerados como administradores), tu pode fazer um upgrade tempor?rio da ?rea de trabalho para o Premium (n?o ? necess?rio nenhuma informa??o financeira sua, como cart?o de cr?dito), e com isso, tu poderia tomar o controle dos quadros, colocar novos administradores nos quadros, e resumir o seu trabalho.

Caso voc? *n?o seja* um membro da ?rea de trabalho, voc? pode pedir para algum membro que seja fazer esse processo, que ele conseguir? fazer isso para voc?. Espero ter conseguido te ajudar.
could you please add CHRONOPOST to the list of carriers?
Asked by jessica simon:

Hello,

we have added parcel tracking to our cards.  
However, the carrier we use is not referenced in your list.

Could you please add CHRONOPOST to our list?

Thank you for your help


Answers:
author: Sal
body: Hey [@jessica simon](/t5/user/viewprofilepage/user-id/5350560)! We appreciate your interest and feedback on having "Chronopost" as an option for the Package Tracker Power-Up. However, our team is not looking to add additional carriers to the Power-Up in the near future. I appreciate your understanding, and thanks for your feedback.

comments: author: jessica simon
body: Hello,

Thank you for your answer.

I'm sorry to read that. Have a nice day.
Exporting board activity but most all entries have the same "Last Activity Date"
Asked by Heath:

I see that I can view the activity on a board, and I see that I can export to a CSV. The problem with viewing the activity is that I can't really get any metrics on the activity being only viewable in the board activity list to the right. When I export to CSV, I see the activity but noticed the last activity dates for almost all of our activities are the same date (2023-10-23).

I know this is not true, but it makes the CSV export unusable to get metrics from the board activity.

The metrics I'm trying to get is user activity on the board whether commenting, creating a new card, moving a card to the "Done" list, etc.

How are others getting activity metrics or is this not possible?


Answers:
author: Rasmus Wulff Jensen
body: The Reason Last Activity Date are the same, is because it also include position of a card in a list as an activity, so if you move a card to the top of the list every card below get a new position and thereby a new "last activity" (making that field completly useless) ?

The data for "true last activity can only really be found using the Trello API as far as I know (that is how I do it)

comments: author: Heath
body: Very nice explanation. We'll look into the API. Much appreciated!
Activate deactivated account
Asked by ??????? ?????:

How to activate my account because my account was deactivated.


Answers:
author: Sal
body: Hey [@??????? ?????](/t5/user/viewprofilepage/user-id/5350472)! I see you've already reached out to us through a ticket you created. Our team will review your case and get back to you to support you with the problem on your account. I appreciate your understanding!
How to add custom field in email body?
Asked by Janco Barnard:

{{%Fieldname}}


Answers:
author: Christl_Email for Trello
body: Hi [@Janco Barnard](/t5/user/viewprofilepage/user-id/5350409) ?

Christl from [SendBoard](https://www.sendboard.com/) here - makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard).

The syntax you shared looks correct, if you are using Trello's automation email (see Trello's help article here: [Use Custom Fields in rules).](https://support.atlassian.com/trello/docs/working-with-custom-fields/#Custom-Field-variables) You will just need to replace it with the actual custom field name - make sure it matches exactly.

From the help article: To reference a Custom Field's value in an action, use this format: {{%Field Name}}

If you are using a Power-Up like Email for Trello, let me know because the variables differ slightly.

And, if you are having trouble with the variables, please share more details around the exact issue you are having so we can offer advice.
How to create trello broad
Asked by Jerusalem Tadele Teffera:

How can i create trello broad


Answers:
author: Sal
body: Hey [@Jerusalem Tadele Teffera](/t5/user/viewprofilepage/user-id/5350421)! If this is your first time using Trello, I recommend you check out our [Getting Started Guide](https://trello.com/guide), in which we'll learn how to create your first board on Trello. You can also refer to our support article on how to create a board: <https://support.atlassian.com/trello/docs/creating-a-new-board/>.
Erro no Repetidor de cart?es
Asked by Igor Rocha:

Bom dia.  

Uso o repetidor de cart?es a duas semanas para repetir cart?es diariamente em uma lista epec?fica.  

Hoje, quando acessei o meu quadro, nenhum dos cart?es havia sido criado.  

Quando tento verificar os cart?es repetidos, n?o consigo acessar devido ao seguinte erro:  

![Captura de tela 2023-10-26 093141.png](https://community.atlassian.com/t5/image/serverpage/image-id/288510i0A1F059FB8FC6351/image-size/large?v=v2&px=999 "Captura de tela 2023-10-26 093141.png")

Conseguem me ajudar a entender o que pode estar causando o erro?  

Algumas informa??es sobre meu cen?rio:  

Sou o ADM do quadro, que est? em uma ?rea de trabalho gratuita.


Answers:
author: Sal
body: Oi [@Igor Rocha](/t5/user/viewprofilepage/user-id/5350433)! Voc? j? tentou remover o Power-Up do seu quadro, e adicion?-lo novamente para ver se o problema resolve? Al?m disso, voc? j? testou utilizar o Trello em outro navegador no seu computador? Se n?o, eu te recomendo a fazer esses testes, e ver se eles resolvem o teu problema.

comments: author: Aparecido Costa
body: Eu estou com o memso problema, n?o consigo mais adicionar nenhuma repeti??o e quando tento acessar o repetidor de cartao da esse mesmo erro. J? removi e inseri novamente o cartao e tamb?m tentei outro navegador.


author: Sal
body: Nesse caso te recomendo abrir um ticket conosco atrav?s do nosso formul?rio, para que possamos te ajudar melhor com esse caso. Voc? pode entrar em contato conosco atrav?s deste link <https://trello.com/contact#>. Obrigado!
Azure to fetch the data from Trello?
Asked by Karthick Sugavanam:

I want to fetch a specific data from Trello using Azure and store it in a Excel file in a Sharepoint, and want Azure code to run automatically every 2 mins to fetch the data automatically, is it possible?


Answers:
author: milynnus
body: [@Karthick Sugavanam](/t5/user/viewprofilepage/user-id/5350239)

You can always fetch data from Trello via its api. There are so many things happening on the board, perhaps it is better to set up webhook and then filter at the endpoint to decide what gets into the external files.
Is it possible to integrate my Trello Calendar into my google Cal. without using Trello Premium?
Asked by Lena Seidel:

Hi there!

I have been trying to syncronise my Trello board Calendar with my google calendar by the help of the ICalendar-Feed generated with the Calendar Power-Up in Trello. I copied the ICal-Feed and added a new calendar in my google calendar. I chose to create it by URL, pasted the URL from my Trello Calendar and added the Calendar. Google tells me, it worked out and all my Trello Calendar items will be syncronised automatically and displayed in my google calendar. Except, they aren't. Nothing is displayed. In your Atlassian Support article concerning Integration of Trello calendar to google calendar you say, I can only do it, if I use Trello Premium. Well, I can't afford Trello Premium and I wonder why I can do all the steps of Calendar Integration but in the end, nothing is displayed. I do not understand why. Plus, as far as I am concerned, Integration and calendar sync with Microsoft Outlook is possible right?   
I would be very happy to receive an answer or some ideas or help, what I can do. I would like to use Trello with google calendar without buying Trello Premium.   
Thank you so much!

Lena


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Lena Seidel](/t5/user/viewprofilepage/user-id/5350359) ! Welcome to the community ? it should be possible using the method you outlined regardless of what Trello plan you're on! Sometimes it can take a bit of time to import everything over to gcal. Has it updated now?

comments: author: Lena Seidel
body: Thanks a lot!

It did update after a while.


author: Malachi Allred
body: Hey [@Lena Seidel](/t5/user/viewprofilepage/user-id/5350359) . I am with zzBots. Another option here is with our Google Calendar to Trello 2-Way sync. With this sync your data will stay in sync and up to date in realtime. After the install you can start by Batch Syncing all of your data.

Here is a link: <https://www.zzbots.com/store/trello-google-calendar-2-way-sync>
When a due date is modified, can i use this as a trigger?
Asked by Janco Barnard:

If the due date is modified by a user and not a rule i want to use this as a trigger to send an email. The same for changes to the start date. Is this possible?


Answers:
author: Mayur Jadhav
body: Hi [@Janco Barnard](/t5/user/viewprofilepage/user-id/5350409) ,

Welcome to the Atlassian Community,

Find for a trigger called field value change. And you should be able to create automation rule to send an email to people when due date is changed.

Regards,

Mayur

comments: author: Janco Barnard
body: Hi Mayur,

I only find trigger called custom field value change and not the normal field value change could you direct me in the correct direction?

Regards


author: Stanley Duback
body: Hey Janco,   

The trigger you are looking for should look like this.


author: Janco Barnard
body: Hi Stanley, could you advise where I could find that trigger on trello?

Like where to click ect. as I have searched through the whole of trello and cant seem to find it to set up like that.


author: Stanley Duback
body: Here is what an automation for this may look like the full rule triggers when due date is "Set on" set on will trigger on any due date change.  

![Trello date automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/288536i1B3DAAD70DECD010/image-size/large?v=v2&px=999 "Trello date automation.png")

Here is where just the trigger is found.

![due date set on.png](https://community.atlassian.com/t5/image/serverpage/image-id/288537iAE4FFA09BFAE46C4/image-size/large?v=v2&px=999 "due date set on.png")


author: Janco Barnard
body: Thanks allot Stanley! Can't believe I missed it have been looking over that option for the whole day now.   

Thanks again!
How do I remove a Guest from my board in my private Trello workspace (for free version)?
Asked by Daniel Fia?kowski _Bella sp_ z o_o__:

I've created a private workspace (free version) to which I've invited users who currently have Guest status. How do I remove these people so that they are no longer visible as a Guest? I can't find the remove Guest feature anywhere. I will be tremendously obliged for your help.


Answers:
author: Sushant Verma
body: Hi [@Daniel Fia?kowski _Bella sp_ z o_o__](/t5/user/viewprofilepage/user-id/5350210)   

Welcome to the community!  

To remove a member from a board, click the **Share** button right beside the board's members list, and then select the **Remove from board** option from the member's permission dropdown menu.  

If you don't see the **Share** button, it's likely the board settings only allow board admins to add or remove users. You'll need to reach out to the board admin to remove the user from the board.  

Please follow : <https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>  

Regards,  
Sushant Verma

comments: author: Daniel Fia?kowski _Bella sp_ z o_o__
body: Thank u Sushant! You solved my problem :-)


author: Sushant Verma
body: [@Daniel Fia?kowski _Bella sp_ z o_o__](/t5/user/viewprofilepage/user-id/5350210) You're welcome.   

Kindly accept the answer to help others :)  

Regards,  
Sushant Verma


author: Carol Sampson
body: This helped solve my problem as well, thank you
Limit Trello's permissions when authorizing Slack workspace
Asked by Henry ?hman:

Hi! I want to automate messages from Trello to a channel in our Slack workspace.

Trello asks me to authorize our Slack workspace but doing so will give Trello permission to view content and info about individuals, channels and workspace.

Trello will also be able to send messages to channels which Butler is not a member of.

Is it possible to limit which permissions we give to Trello when authorizing?


Answers:
author: Sal
body: Unfortunately, no [@Henry ?hman](/t5/user/viewprofilepage/user-id/5197576). These permissions are required for the integration between Trello and Slack can work correctly.

comments: author: Henry ?hman
body: Thanks for your answer.

Are there any plans on adding options to authorization?

If not, are there any other alternatives to automate sending messages to Slack?

In our scenario Trello only needs to send a notification to a specific channel automatically. No need for two way communication.


Tags: automation

permission

slack