youngmon/atlassian-qna huggingface dataset:
Why my customer is not able to view customer portal?
Asked by kong hongyi:

Why my customer cannot search the solution but admin and collaborator is able to search the solution  
Below is the sample of how the customer search and how the collaborator search

++***This is the sample how customer search***++

JIRA.JPG

++***This is the sample how to collaborator search***++

++***JIRA.JPG***++

Even my customer has permission in knowledge base

***++Capture.JPG++***

Any one can help me to answer?  
[](https://community.atlassian.com/t5/Confluence-questions/Why-my-customer-is-not-able-to-view-customer-portal/qaq-p/419868?attachment-id=12914){#link_11883edbf96ef9}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/191745/1/Confluence1.JPG){#display_11883edbf96ef9_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Why-my-customer-is-not-able-to-view-customer-portal/qaq-p/419868?attachment-id=12915){#link_11883edbf96ef9_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/191745/2/JIRA.JPG){#display_11883edbf96ef9_2}  
[](https://community.atlassian.com/t5/Confluence-questions/Why-my-customer-is-not-able-to-view-customer-portal/qaq-p/419868?attachment-id=12916){#link_11883edbf96ef9_1}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/191745/3/Capture.JPG){#display_11883edbf96ef9_4}


Answers:
author: Peter Van de Voorde
body: Does your customer have access to the Knowledge Base In Confluence? (AKA: is is searchable and viewable anonymously ?)

Best Regards,

Peter

comments: author: kong hongyi
body: Yes, they are able to view


author: Peter Van de Voorde
body: Please take a look at the Warning on your permission page for the Confluence Space: you need to grant the global Use Confluence permission to allow anonymous access to Confluence.Cheers,Peter


author: kong hongyi
body: But I set Anonymous access is allow to view, so how can i solve it? like set it become searchable or viewable


author: Peter Van de Voorde
body: Hi,You need to go to the Confluence Administration menu, search for the menu item 'Global Permissions' and set the option 'Use Confluence' to 'Can Use' for Anonymous Access.Cheers,Peter


author: kong hongyi
body: thank you


Tags: community
Unable to load events from JIRA
Asked by joel:

We are using Atlassian Cloud and epxeriencing issues with JIRA \<\<\>\> Confluence connectivity.

On the Confluence Dashboard, the calendar widget displays the following:
> Error(s) occurred.  
> Unable to load events of EnergyLink Projects - Issues (524368f1-374e-4dc7-a820-3934cc557713): Incorrect result size: expected 2, actual 4

Attempting to view a page with embedded JIRA information:

Screen Shot 2015-07-02 at 5.05.06 pm.png

Loads of errors with the same base problem.

We have touched nothing on our side and this only started happening sometime today as far as we are aware.  
[](https://community.atlassian.com/t5/Confluence-questions/Unable-to-load-events-from-JIRA/qaq-p/360938?attachment-id=1639){#link_11883f0846144a}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/61084/1/Screen%20Shot%202015-07-02%20at%205.05.06%20pm.png){#display_11883f0846144a_0}


Answers:
author: Matthew Hunter
body: This is caused by the bug <https://jira.atlassian.com/browse/CONF-38084>. Support is able to apply a fix, so log a ticket at [https://support.atlassian.com](https://support.atlassian.com,.) or alternatively the July 6th release will contain a fix for all Confluence Cloud customers.

comments: author: joel
body: Thanks Matthew!


Tags: calendar

cloud

confluence-cloud

jira

jira-cloud
Find Confluence version from the installation directory
Asked by Adrien Ragot 2:

There are several Confluence installation folders on my machine. I know that 5.8.5 is running. How can I guess which folder it is?

In other words, is there any file in the installation directory which tells me which version of Confluence that is?


Answers:
author: Peter Van de Voorde
body: Hi Adrien,

Simply go to your Confluence Administrator Menu and search for the System Information menu Item on the left.

Once that page is located you see the home folder and the installation folder of the currently running Confluence instance (search for **Confluence Home** and **catalina.home** )

Cheers,

Peter

comments: author: Adrien Ragot 2
body: I have to admit this is a correct answer. Even though I hoped you'd tell me something like "cat conf/confluence-version.properties" would return 5.8.5 ;)


author: Sergey Svishchev
body: There's build number in confluence.cfg.xml -- <https://confluence.atlassian.com/x/MAh2Fg>


author: Adrien Ragot 2
body: Great! Thanks!


author: Shiv Sharma
body: In the Confluence folder (e.g. /opt/atlassian/confluence) README.txt has version info.

------------------------------------------------------------------------------  
Atlassian Confluence 6.13.1 - Standalone README  
------------------------------------------------------------------------------

comments: author: v107
body: Thanks. This is what I was looking for. Now I can retrieve the current version using PowerShell.

$altVersion = ""  
$altVersion = @( Select-String -path "\\\\\[server\]\\C$\\Program Files\\Atlassian\\confluence\\README.txt" -pattern "README" -allmatches --simplematch \| Select-Object line )  
$altVersion\[0\].Line.Replace('README','')


Tags: confluence-administration
Making Confluence available on the internet
Asked by ?????????? ?????????:

```
Hi, I installed confluence on the server everything works but I want it to work from the outside of the Internet , how can I configure
```


Answers:
author: rrudnicki
body: Hi,

Do you mind to change the title of this question to someone more specific? Could be something like "Configuring Confluence to allow access from internet". This will help other users who might have a similar question find what was discussed on this topic.

Cheers,

Renato Rudnicki


author: Nic Brough -Adaptavist-
body: This is more of a networking question than Confluence. But. Your server has an ip address, which other systems can use to send it stuff over a network. You need to set up your network so that there is a route from the outside world to that server that machines on the network can use. BY default, most places will firewall it off, so you need to open the firewalls. Also, it's likely that you'll be using internal IP addresses, so you'll want to use port-forwarding or NAT to say "when stuff arrives on our external address on url X, send it on to my server". And you'll want to think about names and urls.

The really simple setup I use at home is

* A domain like [nic.org](http://nic.org) belongs to me.
* I use an addressing service that updates that when my ISP changes my IP address
* My router at home knows that when someone hits my address on port 443 (<https://nic.org),> it forwards all the traffic to a raspberry pi running apache
* Apache has a set of sites on it including a reverse proxy for <https://nic.org/conf> pointing to the machine running Confluence on 192.168.1.33

That really is quite a simple setup, your organisation is very likely to be a lot more complex. Talk to your network guys
iFrame not loading content from http
Asked by SimratPal Singh:

I am running on 5.5.3 and I am using iFrame macro, where in the source is on http whereas my confluence in on https. On the page load I get a message

<br />

The page at \*\*\* was loaded over HTTPS, but requested an insecure resource \*\*\*. This request has been blocked; the content must be served over HTTPS.


Answers:
author: Attila Simon
body: I believe you may find some hints here:

<https://answers.atlassian.com/questions/219053>

Based on the error message and the answers here as well the issue seems to be, that the site you are using is not https, and as such the macro will not allow it.


Tags: iframe
how to view attached files?
Asked by Brian Nix:

I have the file attachments from Microsoft office family and others. When i click on the file it is prompting me to save the file opposed to viewing using installed application on my pc. Any way to fix this behavior?

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: That's your browser, it's been told to save files, rather than try to open them. Should be able to change the settings.
Is there a way to access Confluence without using a web browser?
Asked by Christie Drovdal:

Hello!

There are some groups/teams that prefer not to use a web browser to access their data. Is there an alternate option that can be used and/or a way around this that can be implemented?

Thanks in advance I appreciate your time, Christie


Answers:
author: Jonathan Simonoff
body: You can also use webdav to access pages. <https://confluence.atlassian.com/display/DOC/Configuring+a+WebDAV+client+for+Confluence>


author: Nic Brough -Adaptavist-
body: Yup, use the REST interface.

See <https://developer.atlassian.com/confdev/confluence-rest-api>
Is there a way I can add page title from the confluence page? Also is there a way I can create a global property with in each confluence file which I can call from the vm file? That way I can add the page title in the confluence file and call it from vm?
Asked by Mani Tiwaree:


Answers:
author: Mani Tiwaree
body: I am talking about page title in the header for search engine optimization.


author: sushsada
body: What do you mean add page title? From where? Are you writing your own plugin?

You can write a listener module that wakes up every time a page is saved, and modifies it so that you set the page title.


Tags: template

velocity
How do I sync two spaces between two confluence servers that are not on the same network?
Asked by Fe Canono:

We would like to keep two spaces synced (one will only be in read only), between two confluence servers that are not on the same network. The space that will be read-only will be in a closed network. How might we do this without having to remove/re-import the read-only space? Is there a plugin we can use that doesn't require the two servers to talk to each other?


Answers:
author: Benjamin Weinheimer
body: Hi togehter,are there any news on this, as we will have the same issue in some time. At this time there seems to be only the "RoadRunner for Confluence" which will help us here but it was updated last time 2013 with the version 0.7 what will not work for enterprise customers...greetingsBenjamin


author: Fe Canono
body: Thank you, I appreciate it. :)


author: Martin Cleaver
body: I was thinking about the exact same problem just the other day. Comala Publishing almost does what we want but not quite because it requires a connection. I'll speak to the team and see if they have any ideas.(Disclosure: I consult to Comalatech periodically)


Tags: confluence-administration
Where is the {Mail body formatter} macro?
Asked by Rob Massingill:

<br />

Form Mail for Confluence  
Version: 4.1  
Vendor: [Adaptavist.com Ltd](http://www.adaptavist.com/)  
Add-on key: com.adaptavist.confluence.formMailNG  
<http://www.adaptavist.com/doco/display/FMCP/3.10+Templates+Feature+for+Form+Mail> states that there is a  
"{mail body formatter}" macro to be used with the "{mail input}" macro but it does not appear to be in this version of the add-on. Is there another macro I should use to preform a similar function as mentioned in the link above or is something missing that i need to add to get this functionality?  
Thanks,  
Rob Massingill


Answers:
author: Divya Margani [Adaptavist]
body: Hi Rob,

Hope this finds you well. The Mail body Formatter is a new feature for Form Mail and this macro has recently been included in the last released version - Form Mail 4.3. If you wish to use this macro, you may update Form Mail to 4.3 version. Hope this information was helpful.

If you have any other queries regarding our plugins, please feel free to contact us using the Contact Form on our website

<http://www.adaptavist.com/w/about/contact-us/>

Kind Regards

Divya Margani

Support \& QA Analyst \| Adaptavist


Tags: addon-com.adaptavist.confluence.formmailng

confluence-administration
Why can't I see the space tools on my Confluence 5.7.4 instance
Asked by Kathy Plamann:

Hi

I upgraded my test instance of Confluence from 5.5.4 to 5.7.4 and I don't see the Space tools on the lower left hand side. Is there a setting that enables this to appear?

Thanks

Kathy  
[](https://community.atlassian.com/t5/Confluence-questions/Why-can-t-I-see-the-space-tools-on-my-Confluence-5-7-4-instance/qaq-p/128797?attachment-id=6751){#link_1191fbb4970ada}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/21384/1/Screen%20Shot%202016-06-27%20at%2010.53.55.png){#display_1191fbb4970ada_0}


Answers:
author: Siddheshwar mhetre
body: Hello,

To see the space tools on side-bar you have to do the following steps.

1. Go to the **confluence-administrator**
2. Under that **look and feel** tab is there on left panel
3. Select **Themes** -\> then select the **Default theme** -\> press **confirm** button
4. Refresh the space/page.

comments: author: Kathy Plamann
body: Thanks for these clear answers!Kathy


author: Keith Nangle
body: Hi, I have this problem as well but the steps above did not work. Here is a shot of my wiki home page, I believe the footer is too tall.

Screen Shot 2016-06-27 at 10.53.55.png


author: Chander Inguva
body: Hi Kathy,

May be the space is using Documentation them in which you won't see Space Tools on side bar, rather you can access it on Browse menu on the navigator bar as a part of drop down list.

Please find this for similar issue posted earlier.

<https://answers.atlassian.com/questions/199784>

Hope this helps

Regards

Chander Inguva


Tags: confluence-administration
Product Enhancement Request/Feedback
Asked by Steve Dagless:

I am a product manager using the roadmap feature in Confluence version

### Confluence 5.9.0-OD-57-010 {#toc-hId-1450187834}

I love the feature and was really pleased when you released it. Solved loads of problems we had. But (there's always a but :smile: ) when entering data about a bar in the roadmap it is really easy to click out of the data field and lose everything that you've just typed. With the text fields all being pretty limited in what you can type it often takes a lot of careful thought how to phrase something. This is actually good cos it forces us to be concise and makes the fields easier for readers to consume but horribly bad when you lose the work you've just spent a long time crafting. The worst thing about it is that we also use JIRA and with JIRA, if you accidentally click out of a field when typing into it then your data is not lost. Perhaps you need to move your JIRA PM over to Confluence :wink:

Anyhoo, I hope someone reads this and you're able to make this small improvement to what is an otherwise great tool.

Thanks, Steve.


Answers:
author: Nic Brough -Adaptavist-
body: I'm afraid there is only half a context here. Roadmap "features" have been in Confluence for quite a long time. What in particular are you talking about? I can see roughly what you're getting at in general, but I have no idea where it's happening or what the problem is (because what I'm looking at doesn't seem to be behaving the way you describe)


Tags: cloud

confluence-cloud
How does confluence send emails ?
Asked by fbeck_br:

I have an exchange server police that reject email larger than 50 destinations.

If I share a page to confluence-users I will reach almost 2000 destinations...

How confluence send those emails ?

1 email with 1900 destinations ?

or 1900 emails with 1 destination each one?

In the first case, the email will be rejected by SMTP server.

thanks.


Answers:
author: rrudnicki
body: Hi Flavio,

Actually, is not Confluence which send the emails, but your Exchange server. Confluence just do relay on Exchange.

If you share a page with 2000 users, than Confluence should send 2000 emails with 1 destination each one, since each destination should be different. However, pay attention if these destinations are from same domain, because this might easily marked as spam or just rejected.

Regards,

Renato Rudnicki


Tags: confluence-administration
Mobile version Confluence on iPad
Asked by Simona Persico:

Good morning to all,

is it possible to deactivate the mobile version only for iPad? I means can we force users that have an iPad to use the desktop version?

Indeed, for users that have iphone or similar we would like to mantain the mobile version.

Someone can help me?

Thank you!

Simona


Answers:
author: lavitz slambert
body: Hey Simona,

What you can do is to disable the whole plugin, unfortunately there's is no option to rule out ipad's ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad"). You can also raise an improvement request at <https://jira.atlassian.com> however I don't believe atlassian would implement it very soon as they have more popular features/improvements/bugs to work with.  
Thanks and Regards,  
Lavitz - the guy that uses Confluence on Windows as a Hobby!


author: Nicolas Casel
body: Hi all,

Does the current (v 5.8) Confluence mobile version work correctly?

I'm browsing through several wikis, and they all propose to switch to "Desktop version" but they don't display page content (in 'Mobile version') ...

Thanks in advance,


Tags: confluence-app

ios
I can't upload images to my documentation
Asked by jbatalhaphc:

When i try to insert images on my documentation using the correspondent form or dragging the image to the textarea i got a foreign key error and can put any image there.

You can see the screen shot in this link:

<https://www.dropbox.com/s/3q74iudceeempth/bug.jpg?dl=0>

can you help me? thank you. the base url is ok (i check other similar questions).


Answers:
author: Timothy
body: You should raise this with Atlassian and ask them for an SQL to a way to fix the SQL constraints.


Tags: upload
Does anyone knows if Universal Plugin Manager works for Confluence 5.8.5?
Asked by Paulina Wegrzyn:

Hi,

We are going to upgrade our Confluence to newest version (5.8.5) and on UPM releases page is information that newest UPM (v.2.18.5) is compatible only for:
> Version 2.18.5 ? JIRA Server 6.1 - 6.4.7,  
> Confluence Server 5.1 - 5.7.4,  
> Bamboo Server 5.4 - 5.8.2,  
> Stash 3.2.4 - 3.10.2 ? Released 2015-05-19

My question is: if and how UPM works for Confluence v. 5.8.5?

Thanks in advance,

Paulina


Answers:
author: Nic Brough -Adaptavist-
body: The version that is bundled into 5.8 works fine with it.


Tags: universal-plugin-manager
Is it possible to upload the result Bamboo Artifact to Confluence?
Asked by Nil Plana:

Using a job into a plan or with a free add-on?

I have the both services on the same server and I've tried to use a 'curl' to upload the result file into Confluence using it's API like this:

#curl -v -S -u admin:admin -X POST -H "X-Atlassian-Token: nocheck" -F "file=@../TEST-JOB1/my-project-dist/target/my-file-dist-1.0.zip" -F "comment='this is my file'" "<http://localhost:8080/confluence/rest/api/content/3604482/child/attachment>"

Any hint? or somebody has solved this?


Answers:
author: Bob Swift (personal)
body: You can use the [addAttachment](https://bobswift.atlassian.net/wiki/display/CSOAP/Reference#Reference-addAttachment) action with the Confluence CLI task from [Run CLI Actions in Bamboo](https://bobswift.atlassian.net/wiki/display/BCLIP/Run+CLI+Actions+in+Bamboo).

comments: author: Nil Plana
body: Isn't free :-\| but thanks for the option.


Tags: bamboo

bamboo-administration

confluence-administration
Size measuring tool
Asked by Artur Siwakowski:

Hi,

Is there a way/tool to display measurement statistics for each space/page? We need to migrate about 50GB from Cloud Confluence to our own servers. It would be great to know which spaces are the biggest and how big are the attachments.

It can be a third party software.

Thank you for the help and best regards

Artur


Answers:
author: Guilherme V.
body: Hi arthur,  

I found the following third party plugin:

* <https://marketplace.atlassian.com/plugins/com.vertuna.confluence.plugins.spaceauditor>  

Hope it suits you well :smile:

comments: author: Artur Siwakowski
body: Hi Guilherme,Thank you for the finding! I will try to deploy it on our test environment and let you know about the results Smile :)BRArtur


Tags: confluence-administration
Cannot see all the options
Asked by Rodrigo Segovia:

I already bought the license for the plugin, yet in manage plug in I don't see the option to put the license , that's why I think we cant see all the options


Answers:
author: Nic Brough -Adaptavist-
body: Oh, hang on, there's something odd here.

You're on 2.0.7 of the addon, but that really shouldn't be installed in Confluence 5.9. Also, you shouldn't be on Confluence 5.9 unless you're on Cloud...

Could you confirm if you are on Cloud (hosted by Atlassian) or Server (hosted by you, or a 3rd party for you)

comments: author: Rodrigo Segovia
body: Confluence server


author: Nic Brough -Adaptavist-
body: Ok. You should be able to upgrade the plugin to version 4.2.9However1. I'm not sure what version 2.0.7 is - as far as I can tell from our docs, it never went to marketplace2. It shouldn't even work in Confluence 53. Version 4.2.9 is NOT supported on Confluence 5.9. I'd sort of expect it to be ok, but it's only just been released for 5.8.


author: Rodrigo Segovia
body: its Confluence 5.9.0-OD-57-010

Im attaching a picture of what I see in manage addons

image2015-7-1 11:37:19.png

[](https://community.atlassian.com/t5/Confluence-questions/Cannot-see-all-the-options/qaq-p/274425?attachment-id=6286){#link_1188416159f99d}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/46388/1/image2015-7-1%2011%3A37%3A19.png){#display_1188416159f99d_0}


author: Nic Brough -Adaptavist-
body: I assume this is a follow-on to [We bought the format macro, yet I can't see the option for tabs](https://answers.atlassian.com/questions/18812474) ?

The answer depends a bit on what version you're on.

If your Content formatting macro is on 4.01 or above, then you should see the licencing box when you expand the line showing the addon in the list of addons in "manage addons"

If it's on a lower version, then it uses Adaptavists PLM thing, and you'll need to work within that.

Could you confirm the version of the addon you have?


Tags: addon-com.adaptavist.confluence.contentformat

confluence-administration
When will Jira and Confluence on cloud support SAML 2.0?
Asked by Satya NM:

We use OKTA for Single signon and use cloud version of JIRA and confluence. Our corporate policy mandates a single signon.

Unavailability of SAML2.0 to integrate with OKTA is impairing our ability to increase the users on your cloud version.

Do you have a target date by when this will be made available?


Answers:
author: Scott Brown
body: Similar question here.

When do Atlassian want more of my money?

SAML is a standard requirement these days...


author: Nic Brough -Adaptavist-
body: When it's ready. Atlassian don't share their dates and even when they're actively working on an improvement, you won't get a solid date for it because they don't want to release stuff that they're not happy with. If more testing or development is needed, then their planned dates move.

As far as I'm aware, they are not planning to implement SAML authentication in Crowd any time soon.


Tags: saml
Please suggest a confluence stable version to upgrade and upgrade path too
Asked by Pavan Kumar:

Hi All,

We are currently using Confluence v4.3.2, Please suggest a confluence stable version to upgrade and also specify upgrade path too.

<br />

Thanks in Advance.

Pavan


Answers:
author: Davin Studer
body: Keep in mind that if you have users on IE8, then the last version to support IE8 is 5.5.6.

comments: author: Nic Brough -Adaptavist-
body: Good point, although you need to get them upgraded quite urgently. (Ideally to proper browsers)


author: Nic Brough -Adaptavist-
body: All the releases on the download page are "stable". I'd always recommend using the highest "point" release of any version you select (e.g. if you are thinking of 5.3, and 5.3.0, 5.3.1 and 5.3.2 are available, take 5.3.2)

For versions, in theory, you could just jump to 5.8 in one step. I'd test that first, but if you run into issues, try going to 5.0.3, then 5.8.latest


Tags: confluence-administration