youngmon/atlassian-qna huggingface dataset:
Jira loads in dark mode, then immediately switches to light mode. Bug or stray setting?
Asked by Thomas K. Ganss:

Hi y'all,

I am seeing strange behavior of the dark mode setting in two of my jira sites.

When I open Jira, the page loads in dark mode but then immediately switches and reloads in light mode. I have to send the ctrl-k switch theme command to go back into dark mode, or adjust the mode in my settings. Changing pages within Jira or refreshing the page will sometimes also cause this behavior.

I have my default color set to dark mode. Chrome is also set to dark mode, as is windows.

Anyone experience a similar issue?


Answers:
author: Brant Schroeder
body: [@Thomas K. Ganss](/t5/user/viewprofilepage/user-id/5552842) welcome to the Atlassian community

Is it happening in all browsers? Is it happening to other users? Have you tried clearing your cache?

comments: author: Thomas K. Ganss
body: * It seems just to be Chrome. Edge maintains the same setting that I last had active.
* Other users don't report the same issue
* I did just clear Chrome's cache, which didn't seem to affect the bug.

Thanks for your response!


author: Brant Schroeder
body: [@Thomas K. Ganss](/t5/user/viewprofilepage/user-id/5552842) what happens if you use incognito mode in chrome? I am wondering if it has something to do with your settings when you are logged into chrome.


author: Thomas K. Ganss
body: That seems to make a difference, actually. It seems to behave correctly while I'm in incognito.

Any ideas where to look for the right chrome setting?


author: Brant Schroeder
body: [@Thomas K. Ganss](/t5/user/viewprofilepage/user-id/5552842) usually it has something to do with cache. When you cleared cache did you clear it for all time and everything was checked. Your logged in profile will have cache specifically associated with it.


author: Thomas K. Ganss
body: I think I've chased it to a utility extension I had running. Removing it from my browser seems to have solved it. Thanks for pointing me in the incognito direction--that led me to checking my extensions.


Tags: cloud

dark-mode

jira-cloud
Reporter not receiving email notification
Asked by Ian Dela Rosa:

We used app script in Google to allow creation of issue from Google sheets every time it's updated. It uses the email address from a row on the sheet as the reporter but once an issue is created the reporter does not receive any email notification. The email notifications works normal for issues created via portal or email but not from the Google app script. Any help and advice would be appreciated. Thanks in advance.


Answers:
author: L?gia Zanchet
body: Hello Ian,

Welcome to our community!

I wanted to let you know that any issues created via CSV import in Jira do not trigger the Issue Created Event. This is a known bug, documented here: ["Issue Created Event is not fired when creating issues using CSV External System Import.](https://jira.atlassian.com/browse/JRACLOUD-81955)"

While I'm not familiar with the specifics of your plugin, I assume that the issue creation from Google Sheets might be using the external system import method. It would be great if you could confirm this with the Google Sheets script team.

Thanks and looking forward to your insights!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to use a Radio Button to validate a transition
Asked by Karl Samson:

I'm trying to setup a 'Simple Scripted Validator' using ScriptRunner. That allows the transition, if the Radio button in question has 'No' selected.

"import com.atlassian.jira.component.ComponentAccessor

// Get the custom field manager  
def CustomFieldManager = ComponentAccessor.getCustomFieldManager()

// Get the custom field by name  
def approvalField = customFieldManager.getCustomFieldObjectsByName("Verification?")

// Get the value of the custom field for the current issue  
def approvalValue = issue.getCustomFieldValue(approvalField as String)

// Check if the custom field value is not "Yes"  
return approvalValue != "Yes"

return true"  
The Script Editor likes the code, but the transition is blocked, whether 'Yes' or 'No' is selected!?  
Can anybody show me where my code is wrong please?  
Thanks.


Answers:
author: Jim Knepley - ReleaseTEAM
body: I think that *getCustomFieldObjectsByName* returns a collection of *CustomField* objects and you're looking at that collection as though it's a discreet "yes/no" value.

Try something simpler:

```
def approvalValue = issue.getCustomFieldValue("Verification?")
```


Tags: data-center

jira-data-center

jira-server

server
What are the security risks in creating a tunnel from Jira Cloud to Bitbucket Data Center?
Asked by Germana Paterlini:

What are the security risks in creating a tunnel from Jira Cloud to Bitbucket Data Center?  
From Atlassian support:

Link Bitbucket with Jira Software Cloud {#toc-hId--351467830}
-------------------------------------------------------------

If your Bitbucket instance is behind a firewall, we recommend that you use an application tunnel to link Bitbucket with Jira Software Cloud. Application tunnels are available for Bitbucket 6.9 and later. [Learn more about application tunnels](https://support.atlassian.com/organization-administration/docs/connect-to-self-managed-products-with-application-tunnels/)

What happens if the Jira Cloud account gets hacked?  
Thank you,


Answers:
author: Jim Knepley - ReleaseTEAM
body: The application tunnels you linked to are *implemented using secure WebSocket protocols*. This means there is an encrypted connection between Jira Cloud and Bitbucket, but that connection cannot be used directly to access other systems within your network. If Bitbucket has behaviors that allows lateral movement, that's another story.

"What happens if the Jira Cloud account gets hacked?"

The compromised account could be used to perform authorized operations, which could range from viewing dashboards or issues to administering the Atlassian Cloud account, depending on the permissions of the compromised account. A compromised account would be a very bad thing for a variety of reasons, application link or otherwise. I don't think it poses a serious risk to your internal network.

If someone manages to get access to the underlying host operating system, a WebSocket wouldn't benefit them significantly since it's in the "application layer" at both ends.


Tags: bitbucket-data-center

cloud

firewall

jira-cloud

tunnel
JMWE nunjuck code
Asked by Testing:

Hello, I need help in converting below groovy in nunjuck code for adding in my one of workflow jmwe condition:

dayofTheWeek(stringToDate(%(EpicName), "dd/MM", "eng", "US"), USER_LOCAL) = {FRIDAY}

it is converting epic name to date format and then validating weather that date is friday?

example: Epic name: 25/07 as epic name is text field so first it converts this to date and then validate that date is friday?

Please help me in converting this to nunjucks code so that I can put this in one of create issues condition. so that issues getting creating only when its friday.


Answers:
author: Valerie Knapp
body: Hi [@Testing](/t5/user/viewprofilepage/user-id/4986244) , thanks for your question. I tagged the app Jira Misc Workflow Extensions into this question to help point users who can help with this in your direction.

In the meantime, you can also reference the product documentation or open a ticket to the vendor for help, if you haven't already done this - [https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=support)

Best wishes

comments: author: Testing
body: Thankyou [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946)


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

cloud

jira-cloud

jira-misc-workflow-extensions
Cannot advanced roadmap by any field in one roadmap
Asked by Laura Spencer:

All other roadmaps, I can color the roadmap by fields however a new plan I have I cannot change the color of the roadmap items. The options are not grayed out and I cannot find any changes to make it work. ![Screenshot 2024-07-25 at 11.41.52?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337974i6C32304F22CB8C04/image-size/large?v=v2&px=999 "Screenshot 2024-07-25 at 11.41.52?AM.png")


Answers:
author: Ramin Shanehsaz
body: The reason is that you are in "List" view. You have to switch to "Timeline" view to have the option available.

![plan jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/340373i26066BD9060B35FB/image-dimensions/442x369?v=v2 "plan jira.png")


Tags: advanced-roadmaps

cloud

jira-cloud
I cannot reach the root page of a project
Asked by Angus Smith:

Hi, Each time I click on a specific project, I am routed to a sub-page. What do I do to ensure that when I click on a project, I am routed to the summary of the project?


Answers:
author: Valerie Knapp
body: Hi [@Angus Smith](/t5/user/viewprofilepage/user-id/5436745) , thanks for your question.

What type of project do you mean?

To get to the Summary of a company-managed software project, you can use this link with the correct project key

[https://**your url** .atlassian.net/plugins/servlet/project-config/**your project key**/summary](https://your url.atlassian.net/plugins/servlet/project-config/your project key/summary)

If you are using business projects, you can use this link

[https://**your url.** atlassian.net/jira/core/projects/**your project key**/summary](https://your url.atlassian.net/jira/core/projects/your project key/summary)

I hope this helps but if not, please share your feedback and either I or someone else will try to assist you.  

Cheers

comments: author: Angus Smith
body: Hi Valerie, before we migrated to Atlassian Cloud, we had Jira on-prem with no issues like this. Thank you for your advice. I am basically looking for what must be done to ensure that once I click on **++any++**project, it must take me to the "project summary" screen by default.


author: Valerie Knapp
body: Hi [@Angus Smith](/t5/user/viewprofilepage/user-id/5436745) , thanks for clarifying. I think it will only be possible for people with Jira product admin access to do this, but this is the resolution to the issue, to access the list of projects from the system settings, not from the projects menu.

<https://www.loom.com/share/57e97cfe50744268bb521aa5048440d6?sid=7ffee313-6ec8-43fa-a086-8049b2c85cba>

I recorded you a quick loom to show what I mean. It's only 30 seconds.

Please take a look and share your feedback.

Cheers


author: Angus Smith
body: Hi Valerie,

If I could go straight to the "summary" page in Jira on-prem, surely there must be a way to do it in cloud? I understand that as the admin, this will only be beneficial for myself, but Ok, this must be one more of the differences between on-prem and Cloud. That is unfortunate, but thank you for clearing that up.


author: John Funk
body: Hi Angus,

What do you mean by a sub-page? Can you provide an example? What type of project is it? Team-managed? Company-managed? Software? Business?

comments: author: Angus Smith
body: Hi John, by sub-page, I mean it takes me to the page of all the active sprints. What I am basically looking for is, what must be done to ensure that once I click on **++any++** project, it must take me to the "project summary" screen by default. Many thanks, Angus


author: John Funk
body: I suggest you open a support ticket with Atlassian to get their feedback.

<https://support.atlassian.com/contact/#/>


author: Angus Smith
body: HI John, a good idea and I think I will. Much obliged sir!


author: John Funk
body: You are welcome!


Tags: cloud

jira-cloud
Jira Software - Advanced Roadmap - Collapsed Fields View doesn't save
Asked by Aimee Quinn:

In Jira Software (data center) on the Advanced Roadmap, we have saved a view where the Collapsed Field View doesn't save. Meaning, we have some fields shown and other fields collapsed in the Saved View but when others open up the Plan, the fields are not collapsed in the same way.

Is there any way to get the collapsed fields to save?


Answers:
author: Akshat Jain
body: Hi Artrina,

Welcome to Jira! To move the historical tickets to the correct boards and update the project timelines, follow these steps:

1. **Identify the Correct Boards:** Determine the appropriate project and board for each ticket.

2. **Bulk Change for Multiple Tickets:**

   * Navigate to the blended project's backlog.
   * Filter and select the issues you want to move.
   * Use the "Bulk change" option to move them to the correct project and board.
3. **Move Individual Tickets:**

   * Open the ticket, click "More" (three dots), and select "Move."
   * Choose the correct project and board.
4. **Check Filters and Workflows:** Ensure board filters and workflows are set correctly to display the issues.

5. **Review:** Verify that tickets are displayed correctly on the boards and timelines.

This will help you organize your tickets properly. Let me know if you need more specific guidance!


Tags: advanced-roadmaps

data-center

jira-data-center

jira-software

jira-software-data-center

view
Quando tento concluir uma sprint apresenta o erro: Falha ao concluir o sprint
Asked by Luana Botta:

Ol?,

Quando tento concluir uma sprint recebo o seguinte erro:

Falha ao concluir o sprint {#toc-hId--351488935}
------------------------------------------------

Sprint n?o pode ser conclu?do, pois h? subtarefas incompletas nos seguintes Items: OM-1702, OM-1955, OM-1530, OM-1531, OM-779, OM-1761, OM-1087, PDL-12, PDL-13, OM-643, OM-1718, OM-1719, OM-1892, PDL-14, OM-1699  
Mas quando olho as subtarefas est?o todas conclu?das como o exemplo abaixo da OM-1699:  
![Jira2.png](/t5/image/serverpage/image-id/337971i4EF78B0255F53EBE/image-size/large?v=v2&px=999 "Jira2.png")

O que mais devo verificar?


Answers:
author: Trudy Claspill
body: Ol? [@Luana Botta](/t5/user/viewprofilepage/user-id/5551925) ,

Bem-vindo ? comunidade Atlassiana.

Que tipo de projeto voc? est? visualizando neste quadro? Obtenha essas informa??es na coluna Tipo na p?gina Exibir todos os projetos no menu Projetos.

Vejo que voc? tem mais de um status "conclu?do" (verde) para as subtarefas. Todos esses valores de status est?o mapeados para a coluna mais ? direita em seu quadro Scrum? Somente os problemas na coluna mais ? direita s?o considerados "completos" no final do sprint.

---

Hello,

Welcome to the Atlassian community.

What type of project are you viewing in this board? Get that information from the Type column on the View All Projects page under the Projects menu.

I see that you have more than one "done" (green) status for the subtasks. Are all those status values mapped to the column farthest to the right in your Scrum board? Only issues in the column farthest to the right are considered "complete" at the end of the sprint.

> When I try to complete a sprint I get the error: Failed to complete the sprint
>
> Hello,
>
> When I try to complete a sprint I get the following error:
>
> Failed to complete the sprint  
> Sprint cannot be completed as there are incomplete subtasks in the following Items: OM-1702, OM-1955, OM-1530, OM-1531, OM-779, OM-1761, OM-1087, PDL-12, PDL-13, OM-643, OM-1718, OM-1719, OM-1892, PDL-14, OM-1699
>
> But when I look at the subtasks they are all completed like the example below from OM-1699:


Tags: cloud

jira-cloud
how can I setup Github/Jira App ?
Asked by John Biddulph:

I have been assigned as admin but still I am unable to see MANAGE APPS anywhere


Answers:
author: John Biddulph
body: anyone able to help here? --- just see post below


author: Akshat Jain
body: Hi John.


author: John Funk
body: Hi John - Welcome to the Atlassian Community!

There are several different types of administrators in Jira. You need to be a Jira Admin. To check that, you can also click the Settings icon (gear) in the upper right. If you don't see System, Products, Projects, Issues, etc. then you are not a Jira Admin.

comments: author: Akshat Jain
body: That's a good option too.


Tags: cloud

jira-cloud
Paid account to get unlimited board / shared with non paying account
Asked by jfbourdeau:

I want to use Trello to work with several different "one time " customer every week.. To managesmall project so we don't get lost

those customer will access the board for a day, hours, 2 days...The time I finished their project (always short in time)

I want to keep those boards as the info is valuable to me for other contract with other new customers. (my own Knowledge base)

**If I subscribe to Trello** to get **unlimited board** (keep the old ones I do not use but keep them in case I need some info from them), if I want " one time customer " to collaborate with me, on their board, for hours, 1-2-3 days,

DO THEY NEED TO ALSO PAY ?

IF YES, is the only way for me to not pay for them is to give them a PUBLIC access in READ ACCESS MODE only ?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@jfbourdeau](/t5/user/viewprofilepage/user-id/5425615)  

Welcome to the Atlassian Communtiy.  

If you only need to give one-time access to different people, you can invite them as free guests to your Board.   

* A **free guest**is invited to a single board in a single workspace
* A **billable guest,**or a guest you have to pay for, is a member of two or more boards. In this case, they will get billed at the same rate as normal Workspace members.

For your questions about subscribing to Trello, check out this support article on Board Guests in Trello <https://support.atlassian.com/trello/docs/board-guests/>  

I hope this helps,  

Michael

comments: author: jfbourdeau
body: Tks Michael !! Much appreciated...

\* I can subscribed to get unlimited Boards

\* I can keep them all (archives)

\* as long as each customer only access to one board (their's - their project) I am ok

you helped me a lot tks !!!


author: Michael Yaroshefsky - Visor for Jira
body: [@jfbourdeau](/t5/user/viewprofilepage/user-id/5425615) Glad I was able to help. If you think others can benefit from this answer, hit accept answer.


Tags: atlassian-support
Moving Cards on a List
Asked by Whitney Souza Queiroz:

For some reason I can no longer click and drag my cards and move them around, has anyone else had trouble with this?


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: [@Whitney Souza Queiroz](/t5/user/viewprofilepage/user-id/5425561)

What browser do you use? Do you have any power-ups enabled in the board?
Tagging names by initials?
Asked by Andrew MacNeil:

When the company I work for started to rely heavily on Trello for communication and organization we were able to tag members quickly by using @ and the user's initials OR typing @ and the user's name. It appears that for the last few months the only way to tag someone is to type @ and then te user's name only. Is this a feature we can enable within Trello, or is this a feature that is no longer available? I know it sounds nit-picky but everyone in our shop and office were accustomed to typing @ initials.

Thank you in advance for any assistance/answers!


Answers:
author: Theodoro Reato
body: Hi Andrew,

Welcome to the community,

I tested some old versions of Trello, but I didn't find the version you're referring to.

I'd recommend changing your username to your initials plus something different, for example, @AMNeil in your case. This will allow your coworkers to tag you using your initials. You can change your username at <https://trello.com/u/your>.


Tags: name

tag

tagging

user
Tem como migrar um quadro de uma conta pra outra?
Asked by Danielle Macedo:

Ei, pessoal!  

Temos duas contas do Trello aqui na empresa que est?vamos usando a vers?o gratuita e agora queremos contratar o plano pra uma dessas contas e trazer o quadro que estava na outra conta pra dentro dessa conta que vamos passar a pagar, voc?s sabem se existe essa possibilidade? Entrei em contato com o suporte e ainda n?o responderam.

Obrigada!


Answers:
author: Theodoro Reato
body: Ol? Danielle,

N?o achei um ticket criado pelo seu e-mail, mas ficarei feliz em ajuda-la aqui.

Adquirindo uma das vers?es pagas voc? poder? ter quadros ilimitados, ent?o ? poss?vel mover o quadro para diferentes ?rea de Trabalho (Workspace).

Premium e Standard s?o adicionados a uma ?rea de Trabalho, ent?o o que se torna pago ? a ?rea de Trabalho e n?o a conta/usu?rio,

Isto ? importante que depois voc? vai controlar quem s?o os usu?rios desta ?rea de Trabalho, e ir? pagar pelo n?mero de membros da ?rea de Trabalho ou [multi-board guests](https://support.atlassian.com/trello/docs/multi-board-guests/).

Convidar um usu?rio para um ?nico quadro dentro da ?rea de Trabalho n?o custa uma licen?a!

Estes artigos v?o ajuda-la.

- [Como mover um quadro para outra ?rea de Trabalho.](https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/)

- [Como a inscri??o Premiume. Standard funciona com o Trello](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/)

Eles est?o em ingl?s, mas voc? pode usar extens?es no seu navegador para traduzir para Portugu?s caso se sinta mais confort?vel com. Se precisar de ajuda me informe!
Tasks didn't carry over when card was copied
Asked by Nancy Herndon:

Hello! I copied my card from the day before and none of the tasks moved over. I didn't notice until after I had deleted the tasks I didn't complete the day before. How do I recover those tasks? Thanks!


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: [@Nancy Herndon](/t5/user/viewprofilepage/user-id/5425467)

What do you mean by tasks - checklists?

comments: author: Nancy Herndon
body: I guess I should say an Item


Tags: jira

jira-software

unknown-hosting-type
Problema para visualizar los proyectos cerrados desde el navegador chrome
Asked by Maribel Chamorro:

Hola, no podemos ver los proyectos finalizados desde Chrome, me gustar?a saber como puedo verlos. La version que tengo de chrome es: Versi?n 120.0.6099.216 (Build oficial) (arm64)

Utilizamos el navegador en lugar de la aplicacion, ya que hemos visto que hay funcionalidades que no van bien en la aplicacion de trello.

Trabajo con un iMAC.

QUedo a la espera de vuestra respuesta sobre la visualizacion de proyectos finalizados,

Muchas gracias!


Answers:
author: Theodoro Reato
body: Hello Maribel,

Welcome to the community! I hope you had a lovely weekend.

I'll need a bit more details to help you. How are you tagging the completed cards? If you're using a filter or are looking for the completed checklists, you can use [Filters on the board](https://support.atlassian.com/trello/docs/filtering-for-cards-on-a-board/).

Or you could use the [Table View](https://support.atlassian.com/trello/docs/single-board-table-view/)! Trello has a [Workspace Table View](https://support.atlassian.com/trello/docs/workspace-table-view/) to gather the cards from multiple boards simultaneously! Pretty cool,