youngmon/atlassian-qna huggingface dataset:
Does SourceTree Enterprise 3.4.19 exist?
Asked by Andrew Janke:

Does a 3.4.19 release of SourceTree Enterprise exist?

The non-Enterprise SourceTree has been out for a while. Release notes say it's dated 13 July 2024, it's the one I get when I click Download on the main SourceTree page, and it is listed in the [SourceTree download archive](https://www.sourcetreeapp.com/download-archives). But for SourceTree Enterprise, the default download, and latest release listed in the download archive, is 3.4.18, dated 2024-04-19.

![latest SourceTree Enterprise as of 2024-08-31.png](/t5/image/serverpage/image-id/344949i2337DEB7B873CBFF/image-size/large?v=v2&px=999 "latest SourceTree Enterprise as of 2024-08-31.png")

Also, this [SRCTREEWIN-14200 Jira ticket](https://jira.atlassian.com/browse/SRCTREEWIN-14200) says that the "No Start Menu shortcut" bug for Enterprise was "released in 3.4.19" in a comment dated 2024-07-12. Which makes me think a release was intended to happen?

I don't actually need 3.4.19 for any particular reason. I just like to keep my software up to date. And I've been having trouble with 3.4.18 and prior versions hanging on Windows 11 Multi-Session, and wondering if 3.4.19 might help, since I don't have any other ideas there.

<br />

P.S. Image pasting and drag-and-drop on this question entry field doesn't seem to be working. I tried pasting an image from the Windows Snipping Tool, or dragging a PNG file on to it, and nothing happened. I had to use the little picture icon in the button strip at the top and use its file-open dialog in order to get that above screenshot to show up.


Answers:
author: Martin Ba
body: A Month later: Same here.

<https://confluence.atlassian.com/sourcetreekb/sourcetree-enterprise-and-msi-installation-947848769.html> links to <https://www.sourcetreeapp.com/enterprise> which downloads <https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourcetreeEnterpriseSetup_3.4.18.msi>

However: I manually used the url: <https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourcetreeEnterpriseSetup_3.4.19.msi> (19!) ... got an msi from it :-D

comments: author: Martin Ba
body: Note that there's altready also a <https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourcetreeEnterpriseSetup_3.4.19.msi> with <https://product-downloads.atlassian.com/software/sourcetree/windows/ga/ReleaseNotes_3.4.20.html> that is not even listed on the <https://www.sourcetreeapp.com/download-archives> page :-D
fatal: the remote end hung up unexpectedly
Asked by Olzhas Baibulganov:

Hey guys!  
Two people in our team facing issues when pushing a word document "**fatal: the remote end hung up unexpectedly".**

When someone(except those two people) else pushes the same document and they pull and push, it works.

**Here is the full message:**

*POST git-receive-pack (chunked)*

*send-pack: unexpected disconnect while reading sideband packet*

*fatal: the remote end hung up unexpectedly*

*Everything up-to-date*

*Note: 1.)we use our local GIT server.*

*2.) the file is "small"*

*3.) MacOS*

Any thoughts?


Answers:
author: Olzhas Baibulganov
body: Solved by increasing the Git buffer size to the largest individual file size of the repo:

* git config --global http.postBuffer 157286400


Tags: fatal

git

macos
How to stop emails ?
Asked by Martyn Bird:

I clicked on something to follow thread. I am now getting my email inbox flooded with responses from that thread. How do I find the thread again and stop the updates flooding my email inbox ?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: At the bottom of each email, there is the below statement. It gives you two links, one to stop watching the particular topic you clicked on, and one to stop all emails.
> This email was sent by Atlassian Community.
>
> If you no longer want to receive notifications regarding this Community post, you can stop watching this topic. If you would like to customize the Community notifications you receive and manage other content you are watching, adjust your notification settings.
>
> To stop receiving notification emails from the Atlassian Community, unsubscribe here.


author: Tankem Williams
body: [@Martyn Bird](/t5/user/viewprofilepage/user-id/3912790) As part of this special Community, I think it's better not to unsubscribe to the emails because you might miss important information. Instead, you can use email filters to organize your emails and move Community emails into specific folders. This makes it easier to manage your inbox and still have access to important messages in case you need to get to them. Take this opportunity to learn and stay updated about everything Atlassian offers. So, don't unsubscribe to my opinion.

Thanks


author: Uday Kiran Bhaviri
body: Hi [@Martyn Bird](/t5/user/viewprofilepage/user-id/3912790)

Open any of the email and check if you have option for unsubscribe, once you click on that it may ask for the reason or it can directly says unsubscribe successful and that will stops all the emails.

Hope this will be helpful.


Tags: announcement

email
Need to know lithium query for rest API where subject doesn't matches a 'string'
Asked by Dhruv:

Hi,  

I'm facing an issue with a query where i'm trying to find data from lithium where subject doesn't matches a substring.  
I want to acheive something like this

```
https://community.atlassian.com/api/2.0/search?q= SELECT * FROM?messages WHERE SUBJECT NOT MATCHES 'sync'
```

But NOT operator doesn't works for me and i get error : 604  
Can someone help me get list of all the operators or provide a solution/query to find results where subject doesn't matches a perticular keyword.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

What is a "lithium query"? Does it affect the search strings you are sending to the REST API?

(I'm going to guess you mean the old "lithium" name for the community, which is now Khoros, rather than Lithium. If that is true, you might want to have another look at the API docs, as you're using an old search, and I think you probably want to know that this version of Khoros is old and the Community is looking to move to a much newer version soon)


Tags: announcement

feedback-forum
I've got maybe work from Atlassian email adress serviceatlassian@gmail.com. Is it Atlassian 's?
Asked by Ha Piw:

They sent me documents with Atlassian's logo. Now I have to pay to get salary. What I have to do?


Answers:
author: Andy Heinzer
body: Hi [@Ha Piw](/t5/user/viewprofilepage/user-id/5424235)

That email address is not associated with Atlassian in any capacity. Please report that gmail address directly to Google by using the form in <https://support.google.com/mail/contact/abuse?hl=en>

We have seen other similar reports recently of a scam where someone uses gmail accounts or telegram to impersonate Atlassian employees.

Could you also please report that account to Telegram? Atlassian does not use the Telegram service in any capacity. I recommend reporting them to Telegram directly in <https://t.me/notoscam>

Reporting these accounts could help to prevent other users from being taken advantage of.

Thanks

Andy


author: Sharu - Empyra
body: Hi [@Ha Piw](/t5/user/viewprofilepage/user-id/5424235)

It's definitely a scam, no company will ask you to pay money and contact you via Telegram. Kindly ignore.

Thanks,

Sharu


author: Charlie Misonne
body: Are you an Atlassian employee and expecting a salary from them? Perhaps you should talk to you HR department.

"Now I have to pay to get salary" is definitely a scam.

comments: author: Ha Piw
body: I'got messages from this email adress. Is it Atlassian 's e-mail adress?


author: Ha Piw
body: I have contact with manager via Telegram? Is it normal?

I have to pay to Tranfer 150 GBP now to get salary


author: Ha Piw
body: Name of Telegram account Atlassian Team. There is logo. I'got documents with logo of Atlassian


author: Ha Piw
body: Name of Telegram Atlassian Teams


author: Ha Piw
body: How could I contact a HR departament?


author: Charlie Misonne
body: I think you should completely ignore their message and mark it as spam/ delete it.

You should never be required to pay any amount when you are the one expecting money.


Tags: announcement
How can I go about getting an open ticket?
Asked by LB75JB73OB65:

How do I go about opening a ticket?


Answers:
author: Andy Gladstone
body: [@LB75JB73OB65](/t5/user/viewprofilepage/user-id/4688288) Welcome! here is the URL for creating tickets with Atlassian for support. You will need to have licensing on a product that comes along with support to open a ticket.

<https://support.atlassian.com/contact/#/>


author: Nic Brough -Adaptavist-
body: Log into your service desk portal and click "create".


Tags: feedback-forum
Why can't community discussions be browsed anonymously?
Asked by Grant Kidd:

When looking for solutions or information about JIRA or Confluence features, I'll often start with a Google Search.

Usually there's a relevant posting in the Atlassian community, but when clicking on the link it will immediately redirect me to authenticate. This interaction is completely off-putting to me; I just want to read people's responses and don't plan to participate in the discussion. I'm sure many Atlassian users who want information about the products but don't want to create community accounts feel the same way.

I can get around this authentication redirect via Google's cached version of the page. The cached version has "Sign up" and "Login" buttons at the top of the page and other elements designed to handle unauthenticated users. This proves there is already security in place for allowing anonymous access.

I would like to understand why this community site doesn't permit anonymous access (and hopefully the reason isn't to "encourage" more people to sign up for accounts), and would like to make a suggestion to change this.


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Grant Kidd](/t5/user/viewprofilepage/user-id/366611)

thank you for your post. I feel your pain - and I also think sometimes the authentication takes way too long which it shouldn't. I think there are two thoughts to mention:

1. You can browse the Atlassian Community also anonymously. You can prove that by trying to [open this post](https://community.atlassian.com/t5/Feedback-Forum-questions/Why-can-t-community-discussions-be-browsed-anonymously/qaq-p/1641222) in a new "incognito window" and it will display just fine.
2. It will redirect you to authentication when you're already logged into any Atlassian ID account. That's the behaviour you're seeing right now.

I often contribute to the community - and also use other Atlassian tools. That's why I'm usually logged in with my Atlassian ID, but sometimes I also simply want to consume articles - and don't care about the authentication too much. I can bring this topic up with the community team if there's something they can do - and maybe you get a better answer than mine.

Cheers,  
Matthias.

comments: author: Grant Kidd
body: Thanks for the quick response [@Matthias Gaiser _K15t_](/t5/user/viewprofilepage/user-id/853318)

I was able to verify that browsing incognito does allow anonymous access and that I must have been seeing this redirect due to being logged in with my work account.

It is a confusing user experience. I believe I first came across this issue a few years ago. I tried to authenticate using my work credentials, but when that didn't work and I realized I needed a separate account, I got discouraged and worked around the need to create an account as much as possible.

It would be nice if either the redirect didn't happen or if there was an option on the redirect page to continue browsing anonymously.

Either way, I now have a reasonable solution via Incognito mode. Thank you!


Tags: announcement

feedback-forum
Marking Community questions as unanswered/ other status
Asked by Jesse Berkeley:

Hi team,

I've recently begun to use the Jira Community to raise questions and it's been a great resource for getting answers to questions, so kudos to you!

I thought I'd ask as there's no clear way around it. I've had suggestions to my queries but not necessarily an Answer to my question, thus I'm asking how do we triage such questions and is there another status needed other than "Answered". For instance I asked a question and the reply to it was that it wasn't possible but I was offered to vote for the feature. Is that defined as a true answer to my query or should it be parked for further investigation? Hope i'm making this clear :-)


Answers:
author: Ste Wright
body: Hi [@Jesse Berkeley](/t5/user/viewprofilepage/user-id/2349356)

I think it depends on the question.

If the reply directly answers the question, then it is the correct answer - even if it isn't what the asker might want to hear. For example, your question on a blocked status for releases is the correct answer - there isn't one, but there is a suggestion you can vote/follow.

In terms of suggested enhancements based on a question, the best place for these is <https://jira.atlassian.com/secure/Dashboard.jspa>

If the question is more opinion-based or has multiple potential answers, then it is up to the asker to decide which is the right answer to choose, if any of them :)

Ste

comments: author: Jesse Berkeley
body: Hey [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) ,

Thanks for clarifying that, will do :)

Also when i attempt to navigate to the above url i get a 404.


author: Ste Wright
body: Hi [@Jesse Berkeley](/t5/user/viewprofilepage/user-id/2349356)

No problem :)

I've modified the link, it should now work!

Ste


Tags: feedback-forum
Maybe we need a button 'dislike'
Asked by ??:

When someone write an article that we dislike, we can't do anything. So a button named 'dislike' may help us.


Answers:
author: Nic Brough -Adaptavist-
body: One of the Community board's (unanimous) agreements was that we should not allow "dislike" or "downvote". In previous incarnations of Community (Answers etc), they were heavily abused, and in the few cases where they were of genuine intent, not actually a lot of use.

We saw abuse such as:

* Spammers using it to increase their reputation
* People from a solution provider trying to harm the reputation of the vendors they were competing with
* People bullying or trying to discredit others by downvoting their posts en-masse
* People being discouraged from giving correct answers and useful information or guidance because they were downvoted because voters don't like being told they're wrong, or don't like the way something works

In fact, we could not identify any positive use for denigrating people's contributions.

A downvote tells us nothing, disabling them means people have to do it manually, by saying "I don't like this" and hence opening a conversation about why! (Hopefully a constructive one)

I'd ask why you want to dislike something. What is it you don't like? What could be improved?


author: Fabienne Gerhard
body: Hi [@??](/t5/user/viewprofilepage/user-id/4185749)

welcome to this wonderful community.

Why would you want to give someone a dislike? This is a really strong and imho a hard way to judge on other people. Just don't leave a like or write a constructive comment to help them improve.


author: ??
body: [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720) [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Thank you for your reply. Yeap?Write a comment maybe better,


author: Ollie Guan
body: Agree with [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

[@??](/t5/user/viewprofilepage/user-id/4185749) @ If you need to implement the voting function in Confluence, you can try to use the following plugins.

[Survey and Vote Macros](https://marketplace.atlassian.com/apps/195/survey-and-vote-macros)

[Multivote\&Enterprise Survey (Confluence)](https://marketplace.atlassian.com/apps/1210786/multivote-enterprise-survey-confluence)

[Polls for Confluence](https://marketplace.atlassian.com/apps/1211126/polls-for-confluence)


author: Fabienne Gerhard
body: Thanks [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) - very wise words!


Tags: confluence

announcement

confluence-server

server
Sales Team Not Responding Long Time
Asked by Anton Samoilik:

Hello Atlassian, is it a new normal to not respond to sales inquiries for way more than one week?


Answers:
author: Daniel Eads
body: Hi [@Anton Samoilik](/t5/user/viewprofilepage/user-id/756454) ,

Looking through our support system, I don't see any cases for your organization. How did you reach out earlier and do you have a case number? I'm happy to look into this for you.

If you can point me at where you reached out (an email address you contacted, which web form you used, a case number / response from one of our systems that a ticket was opened), that would be helpful!

Thanks,  
Daniel \| Atlassian Support

comments: author: Yury V. Zaytsev
body: Hi Daniel,

I've got the same problem - the request that I've sent back in October via the form on the website hasn't been answered after one month. So I've opened another one, this time using the support system - CA-1163431 - it hasn't been answered after a week as well. I'm really at a loss. What's going on?

All the best,

Yury


author: Kameron
body: Hi Yury,

Apologies for the delay here, there was a miscommunication that resulted in the case not being routed to the appropriate team. I have found your case and it has been escalated to have a team member look into this right away. Please lookout for a reply on CA-1163431 shortly.

Thank you,

Kameron


author: Yury V. Zaytsev
body: Hi Kameron,

Thanks for your help so far, I've finally got an answer - hopefully we'll be able to work something out to get me problem solved...

All the best,

Yury


author: Kameron
body: Hi Yury,

Glad to hear it, do let me know if I can help in any other way. :)  

Cheers,

Kameron


Tags: feedback-forum
Does the Atlassian Community block JSON in replies?
Asked by Rob Horan:

Several days ago I asked a question of the community about a particular issue I was having with an automation rule. I worked with someone offline and was able to obtain a solution. I then tried to post an answer to my own question. It would not post. I tried in a code block, outside of a code block - NOTHING. I then posted my solution as an image. That was fine.

Is there a block against JSON? This would be unfortunate as it would prevent others from getting the help they need in many cases.


Answers:
author: Daniel Ebers
body: Hi Rob,

I think it is not especially because of JSON format and experienced the same when HTML tags were in the content to be copied here.

The answer is saved after clicking on "Answer" but magically "gone" - not displayed. No chance to recover it.

Did you copy the JSON from a really plain source - or was there some HTML in it maybe (or some other formatting)?  
Up to now I thought it would be a local problem on my browser/PC.

Regards,  
Daniel

comments: author: Rob Horan
body: I copied from a plain text editor.

Even if I did have some HTML, I also pasted into a code block, which should have ensured success, but to no avail.


author: Daniel Ebers
body: Could you please paste the problematic JSON here into reply again?

If it still fails I provide you a mail address so this can be looked into by the responsible people.


author: Rob Horan
body: I pasted an image as an answer here:

<https://community.atlassian.com/t5/Jira-questions/How-can-I-automatically-create-a-new-sub-task-when-another-sub/qaq-p/1535881>


author: Rob Horan
body: {  
"fields": {  
"parent": {  
"key": "{{issue.parent.key}}"  
}  
}  
}


author: Rob Horan
body: ![image (7).png](https://community.atlassian.com/t5/image/serverpage/image-id/119352iCFEB69965D4D8052/image-size/large?v=v2&px=999 "image (7).png")


author: Daniel Ebers
body: Got it. Looks ok for now.  
Except for the indent, maybe :)


author: Rob Horan
body: Except that when I went to paste exactly that on my question again it failed.


author: Daniel Ebers
body: If you want you can send it exactly in the troubling format to this temporary mail address:

[AgreeableHyena@maildrop.cc](https://maildrop.cc/inbox/agreeablehyena)

I cannot copy it out from the picture for a test.


Tags: code-block

community

feedback-forum

format

json
Atlassian is still looking to talk to customers who received 'non-technical' help from Atlassian
Asked by Daniel Kaufman:

Hi Atlassian Community!

Danny here again! I am a designer working with Atlassian support

Have you ever reached out to Atlassian for any **non-technical related questions**? Maybe you had a question about a bill, or needed help with account management, or had a licensing question? If so, we are interested in getting your perspective and feedback about your experience.

I am reaching out to you all because my team is looking to learn more about how we can improve Atlassian's non-technical support experiences

If this fits your description, and you are willing to give us some of your time for a thank you gift, please fill out this **[short questionnaire](https://forms.gle/DQLkH9BqZt3dTHtm8)** and a member of our team will reach out to you for more information.

Hope to hear from you soon!

Danny


Answers:
author: Liam Green
body: Hi [@Daniel Kaufman](/t5/user/viewprofilepage/user-id/3001024)

I've filled out the questionnaire and not had any response. When should I expect to hear from you?

Thanks, Liam

comments: author: Inayat Nahvi
body: Hi [@Daniel Kaufman](/t5/user/viewprofilepage/user-id/3001024)

Same here. I completed this one and another questionnaire at [https://community.atlassian.com/t5/Feedback-Forum-articles/We-want-to-talk-to-admins-Atlassian-research/ba-p/1473884.](https://community.atlassian.com/t5/Feedback-Forum-articles/We-want-to-talk-to-admins-Atlassian-research/ba-p/1473884.?) How long typically do you allow for feedback before reaching out?

Thanks, Inayat.


author: Inayat Nahvi
body: [@Liam Green](/t5/user/viewprofilepage/user-id/3084048) , did you ever hear back?

[@Daniel Kaufman](/t5/user/viewprofilepage/user-id/3001024) , do you notify everyone who completes the questionnaire if they are selected or not?


author: Daniel Kaufman
body: [@Inayat Nahvi](/t5/user/viewprofilepage/user-id/743883) yes, we have already conducted this research -- we wish we could talk to everyone. Thank you, for your interest.


Tags: feedback-forum
We want to talk to customers who have received 'non-technical' help from Atlassian Support
Asked by Daniel Kaufman:

Hi Atlassian Community!

Have you ever reached out to Atlassian for any **non-technical related questions**? Maybe you had a question about a bill, or needed help with account management, or had a licensing question? If so, we are interested in getting your perspective and feedback about your experience.

My name is Danny and I'm a Designer at Atlassian. I am reaching out to you all because my team is looking to learn more about how we can improve Atlassian's non-technical support experiences

If this fits your description, and you are willing to give us some of your time for a thank you gift, please fill out this **[short questionnaire](https://forms.gle/DQLkH9BqZt3dTHtm8)** and a member of our team will reach out to you for more information.

Hope to hear from you soon!

Danny


Answers:
author: Liam Green
body: [@Daniel Kaufman](/t5/user/viewprofilepage/user-id/3001024) Do you have a none Google Docs link?


author: Jan Blanarik
body: Ano ka?d? den na nete


Tags: announcement

feedback-forum
Can?t see my posts
Asked by Max Fr:

Hello .

I cant see my post .

<https://community.atlassian.com/t5/Jira-Software-questions/Can-t-check-base-URL-warning-and-gadget-common-error-500/qaq-p/1367498#M75732>


Answers:
author: Deepanshu Natani
body: Hi [@Max Fr](/t5/user/viewprofilepage/user-id/3899644)

You have copy-pasted too much of code/ logs due to which the post is being reviewed.

It should be available in some time.

comments: author: Max Fr
body: Thank you .


author: Mahdi Challouf
body: I'm experiencing the same issue. I posted a question to the community, but it has been more than 15 minutes, and I'm still not seeing it


Tags: feedback-forum