youngmon/atlassian-qna huggingface dataset:
Tried to upgrade mySQL 5.6 to 5.7; mySQL service and databases appear to be gone
Asked by Mike Farver:

Went through the mySQL upgrade to 5.7 process, but it ran into an error and when I tried to rerun the setup, it couldn't connect to the 5.6 service and I've been unable to view our database.

I've restored the files in the C:\\Program Files\\MySQL\\MySQL Server 5.6\\data folder, but mySQL doesn't seem to recognize that our Confluence database is in there. Is there some other place where the files would be stored? I did have a .sql file for the database schema, but was getting a large file error when trying to export the actual DB data into an .sql file, so I don't have that available to re-import.

Can someone help me?


Answers:
author: Nic Brough -Adaptavist-
body: I'm afraid you've had no answer here because this isn't really an Atlassian question.

Something has broken in your MySQL upgrade and you seem to have lost a database. I've always run from database dumps, so when I've had errors like this before, I've been able to restore from them. I don't know much else about recovering MySQL databases. Maybe a MySQL forum is a better place to ask?

comments: author: Mike Farver
body: I understand. I was hoping someone here had some MySQL experience.

I have managed to migrate the entire Confluence database from our backup, except for the plugindata table. It can't dump the BLOBs for the various plugins and so can't import them. The table is about 118MB, and even changing the max packet size to 1GB, it won't allow me to export the sql dump.

Would it be possible to run the installer for Confluence overtop the existing (broken) installation so that it regenerates the base entries in the plugindata table and then I can reinstall the other plugins? Or could we install Confluence fresh on another system and import our spaces, documents, and attachments somehow?


author: Nic Brough -Adaptavist-
body: Between us, we do have a lot of MySQL experience, but we're mostly here to talk Atlassian, and a lost MySQL database is a bit off-topic. Some of us may well have run into this (whether it was an Atlassian database or something else), but it is not the focus of what most people are here for.

I responded because you had been left hanging for a few days and I did not want to let you get the impression the community is ignorant.

A lot of us have read it, but it's probably been missed by the handful who have relevant experience. Hence the suggestion of a MySQL forum - a much higher proportion of readers are likely to have seen it and be able to help!

But, on to trying to get your Confluence back. t sounds like you've resuced most things, but some BLOBs are failing - your instinct to run the installer and start clean is a good one in my opinion. Although you should absolutely back up everything before attempting it. Ideally, do the lot on a separate server!
Could not find In-app Notifications enable button
Asked by qrqhuang:

My local server could not display **In-app Notifications**enable option.

![Snipaste_2020-05-23_00-52-58.png](/t5/image/serverpage/image-id/96079iF513ADB3233CA541/image-size/large?v=v2&px=999 "Snipaste_2020-05-23_00-52-58.png")

I have search through all over options . Such also source code in **mywork-common-plugin-8.0.2,**

But still not find which config not correct, and why this variable always been false

```
com.atlassian.mywork.client.service.ServiceSelectorImpl

private volatile boolean hostAvailable = false;
```


Answers:
author: qrqhuang
body: Finally I discovered that \`Workbox - Host Plugin\` not enabled...


Tags: confluence-server

server
confluence plugin v2 'poi-ooxml' POM dependency not working
Asked by bharatmethani:

Trying to add "poi-ooxml" dependency in plugin v2 and it is showing error:

![image.png](/t5/image/serverpage/image-id/96076i1A13DE4CCCBBB655/image-dimensions/431x125?v=v2 "image.png")p

POM:

```
<dependency>
    <groupId>org.apache.poi</groupId>
    <artifactId>poi</artifactId>
    <version>4.1.0</version>
    <scope>compile</scope>
</dependency>
<dependency>
    <groupId>org.apache.poi</groupId>
    <artifactId>poi-scratchpad</artifactId>
    <version>4.1.0</version>
    <scope>compile</scope>
</dependency>
<dependency>
    <groupId>org.apache.poi</groupId>
    <artifactId>poi-ooxml</artifactId>
    <version>4.1.0</version>
    <exclusions>
        <exclusion>
            <groupId>stax</groupId>
            <artifactId>stax-api</artifactId>
        </exclusion>
        <exclusion>
            <groupId>xml-apis</groupId>
            <artifactId>xml-apis</artifactId>
        </exclusion>
    </exclusions>
    <scope>compile</scope>
</dependency>
```


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

this is rather a user / admin community. Your question would fit much better on:

<https://community.developer.atlassian.com/>

Best

JP


Tags: apache

ms-excel

server
How can I hide the members of a group when mentioned on a page so only the group name displays?
Asked by Naomi Williams:

I am mentioning a group on a confluence page, the @groupname displays then (@member1 [@member2](/t5/user/viewprofilepage/user-id/1462756), [@member2](/t5/user/viewprofilepage/user-id/1462756), etc) I do not want the individual names to display only the group name. Does anyone one know how I can suppress the individual names?


Answers:
author: Jack Brickey
body: Unfortunately you cannot disable this behavior. It can be annoying especially for very large teams.


Tags: cloud
Exporting Linked Pages Automatically
Asked by DS:

Is there an option to export all linked pages within the page being exported automatically to PDF?

I see we have an option to select the pages required manually and export but, if there are references spread across multiple sections it gets cumbersome to select each required page and export them.


Answers:
author: Erik Aronesty
body: Added this as a suggestion: also, linked back to your question: <https://jira.atlassian.com/browse/CONFCLOUD-73855>


author: JP _AC Bielefeld Leader_
body: Sorry, there is not function like this out of the box. The Scroll addons of K15t allow at least exporting all child pages below a selected parent page. You might want to check

<https://www.k15t.com/software/scroll-pdf-exporter>

Best

JP


Tags: confluence-server

server
Wrong port number in URL
Asked by Tom Pawelek:

Hey everyone, here's my setup:

**CDN:443 -\> PUBLIC_IP:443 (router) -\> NGINX:17990 -\> BITBUCKET:7990**

(assume CDN hostname == bitbucket for screenshots below)

It worked perfectly fine for over a year. But recently, BB started adding the **:17990** port to its base url (when you mouse over "Bitbucket" logo), which breaks half of our links.

++**Server configuration:**++

![Screen Shot 2020-05-22 at 10.53.25 AM.png](/t5/image/serverpage/image-id/96034i0AFFBFD97B3F8060/image-dimensions/486x287?v=v2 "Screen Shot 2020-05-22 at 10.53.25 AM.png")

++**Container configuration:**++

![Screen Shot 2020-05-22 at 10.49.51 AM.png](/t5/image/serverpage/image-id/96035iBA9422E0A7390BEA/image-dimensions/550x254?v=v2 "Screen Shot 2020-05-22 at 10.49.51 AM.png")

We're using the latest atlassian/bitbucket-server. Any idea how to fix it? Jira/Conflu don't have this issue. I'm not even sure how BB picks up on that 17990 port, as it's only used between my router and nginx.


Answers:
author: Tom Pawelek
body: Same issue in 7.3.1


Tags: confluence-server
How to fix "Unsupported content"
Asked by Gamze:

Since Wednesday (20.05.20) I have constant problems with Confluence Cloud pages.

After editing and saving a page, I cannot access the content anymore due to "Unsupported content".

![Bildschirmfoto 2020-05-22 um 14.51.18.png](/t5/image/serverpage/image-id/96003i44F102D999C8B094/image-size/large?v=v2&px=999 "Bildschirmfoto 2020-05-22 um 14.51.18.png")

Why is this happening and how can I fix this?

#pleasehelp

Many thanks in advance,

Gamze


Answers:
author: Nic Brough -Adaptavist-
body: Edit the page and remove the content it can't handle. This is most likely to be emojis or special characters you've pasted in from another application.


Tags: cloud

confluence-cloud
How an admin can give out other admin rights?
Asked by Connor Thornton:

My admin is trying to get me the full system admin rights that he has, how does he go about doing this? He does not see where he does that and I am not able to help him at the moment cause I cannot see everything that he is able to see/do.


Answers:
author: Brant Schroeder
body: Connor,

He can follow these steps to give you product admin, site admin or organization admin rights <https://confluence.atlassian.com/cloud/give-users-admin-permissions-964957877.html>


Tags: administration

cloud
System Error when attempting to change default space permissions
Asked by enjayaitch:

I'm trying to change the default space permissions to remove admin etc. from the confluence users group. I'm getting the error below, and the support link doesn't seem to work.

Oops - an error has occurred {#toc-hId--1351636361}
---------------------------------------------------

System Error {#toc-hId-1135876472}
----------------------------------

A system error has occurred --- our apologies!

For immediate troubleshooting, consult our **[knowledge base](http://confluence.atlassian.com/display/CONFKB/Confluence+Knowledge+Base+Home)** for a solution.

If you would like to receive support from Atlassian's support team, ask your **[Confluence administrator](https://altodata.atlassian.net/wiki/contactadministrators.action)** to create a support issue on [Atlassian's support system](http://support.atlassian.com/) with the following information:

1. a description of your problem and what you were doing at the time it occurred
2. a copy of the error and system information found below
3. a copy of the application logs (if possible).

Your Confluence administrator can use the **[support request form](https://altodata.atlassian.net/wiki/admin/raisesupportrequest.action)** to create a support ticket which will include this information.

We will respond as promptly as possible.  
Thank you!

[**Return to site homepage...**](https://altodata.atlassian.net/wiki/)


Answers:
author: enjayaitch
body: Got this answer from support:

As I checked, I was able to replicate the issue ; and this is being reproducible on our test instances as well.

Upon digging more, I learned that the issue we are facing is actually affected by a bug reported to our developer team to review here:

* [Unable to edit Default Space Permissions](https://jira.atlassian.com/browse/CONFCLOUD-70068)

As this affects all of us, I also want to point that we have an internal incident and our dev team are currently working on a fix at this moment.  
So, although you will see in the public page its Priority set to 'Medium' only, I can guarantee it wont take long to get this resolved.


author: Emma Wallace
body: site admin here, too. Having the same issue.


Tags: cloud
Looking for a way to embed content from a Confluence page into email on Cloud?
Asked by Kenneth_Millar:

Looking for a way to embed content from a Confluence page into email on Cloud?

I have seen plugins that provide this for Server but can't find an equivalent for Cloud?

Thanks.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Kenneth_Millar](/t5/user/viewprofilepage/user-id/3845485)

Take a look at these apps:

* [https://marketplace.atlassian.com/apps/1225724/email-confluence-page?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1225724/email-confluence-page?hosting=cloud&tab=overview)
* [https://marketplace.atlassian.com/apps/1221353/external-share-for-confluence-lite?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1221353/external-share-for-confluence-lite?hosting=cloud&tab=overview) (lite version)
* [https://marketplace.atlassian.com/apps/1220562/external-share-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1220562/external-share-for-confluence?hosting=cloud&tab=overview) (paid version)


Tags: cloud
h2 database connection after trial period
Asked by IT Flyerline Schweiz AG:

Hello

As we finished our trail period with confluence and bought a license now, we got an error message in the backend of confluence, that we should connect to a h2 database.

I found out, that we could use those steps as described: <https://confluence.atlassian.com/doc/embedded-h2-database-145098285.html>

My question is, if we connect to another database, are all settings and entries lost or its still like before in trial mode?

If not, how can i solve it, that all entries and settings will be like before?

Thank you,

Stefan


Answers:
author: Tansu Akdeniz
body: Hi,

Welcome to community.

Embedded H2 database is used for trial purpose on test environment. Please connect to a [supported](https://confluence.atlassian.com/doc/supported-platforms-207488198.html) external database before using Confluence as a production system.

You don't lose data. Please check [this link](https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html).

Regards


Tags: database
Disable Like Feature (Like button) in Confluence Server 7.4
Asked by J?rgen Bohn:

We need to disable the Like feature, i.e. remove teh Like buttons from all Confluence pages. To do this there is a description in  
<https://confluence.atlassian.com/doc/likes-and-popular-content-278695530.html#LikesandPopularContent-Disablingthe%27like%27feature>  

but at least for us it does not work. The modules of the "Like Plugin" are shown as "cannot be modified". There is no hint how to disable the plugin or its modules.

Do I miss something? How can we disable the plugin in Confluence server?


Answers:
author: Alexis Robert
body: Hi [@J?rgen Bohn](/t5/user/viewprofilepage/user-id/1163927) ,

you can do this with a simple CSS. Go to Confluence General Configuration, then in the "LOOK AND FEEL" section look for "Stylesheet" and add the following :

```
#comments-section {  

display:none;  

}  

  

#likes-section  {  

display:none;  

}
```

Let me know if this helps,

--Alexis

comments: author: J?rgen Bohn
body: Yes, this allowed me to disable/hide the Like buttons.

Thank you very much.


Tags: like
Table filter under expand
Asked by Ruta Augustinait?:

Hello,

Is it possible to use Table filter for the table which is inside Expand?


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hello [@Ruta Augustinait?](/t5/user/viewprofilepage/user-id/3670271),

Yes, it is possible in the old editor. But the new editor doesn't allow nesting of bodied macros. Here is [the issue](https://jira.atlassian.com/browse/CONFCLOUD-68323) you can vote for.


Tags: cloud
Different limits of attached file size for Each space
Asked by Shunta Tamura:

I would like to set each different limits of attached file size for each space.  
Is there option and operation like this on this product?  

Please indicate how to do if there is.


Answers:
author: Ollie Guan
body: Hi [@Shunta Tamura](/t5/user/viewprofilepage/user-id/3934985) ,

The system only supports the global attachment size limit, please can vote for the following ticket.

Move global configuration options to the space level where relevant-Maximum attachment size

<https://jira.atlassian.com/browse/CONFSERVER-5672>

comments: author: Shunta Tamura
body: Hi [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) .  
Thank you for your support, it's been so helpful for us.  
I voted just now, I hope the option will change to the space level with the JIRA suggestion.


Tags: confluence-server

server
Database error after upgrade
Asked by Soheil Gharedaghi:

Hi mates,

I've upgraded my confluence from 7.1 to 7.5 and now the atlassian-confluence.log file throw these errors (actually I'm not gonna paste all error lines but caused lines)

Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:  
Database:  
- name:PostgreSQL  
- version:10.6  
- minor version:6  
- major version:10  
Driver:  
- name:PostgreSQL JDBC Driver  
- version:42.2.12

Caused by: org.postgresql.util.PSQLException: ERROR: current transaction is aborted, commands ignored until end of transaction block

Caused by: org.postgresql.util.PSQLException: ERROR: permission denied for sequence AO_9412A1_AONOTIFICATION_ID_seq


Answers:
author: Alexis Robert
body: Hi [@Soheil Gharedaghi](/t5/user/viewprofilepage/user-id/3652794) ,

looks like a permission issue. Can you give more permissions to the user for the Confluence database ? Something like this :

```
GRANT?ALL PRIVILEGES ON DATABASE confluencedb to confluence; 
```

Let me know if this helps,

--Alexis

comments: author: Soheil Gharedaghi
body: Hi [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386)

Thank you for your reply,

Actually the db user is the owner, but I've tried that before and didn't helped.


Tags: confluence-server

postgres

server
Is there a way to reinstate the "Show more" link when creating a page?
Asked by Marion Gordon:

I'm setting up my first team space and clicked "Show more" when looking at the list of templates under Create. I must've used that link a couple more times, and now I'm stuck with trawling through a boatload of templates every time.

I've found the reason in the documentation - "If you use the **Show more** link in the create dialog more than three times in a single space, the dialog will show you all templates by default from then on." But surely there's a reset somewhere. Just because I clicked that link three times when setting up a new site doesn't mean I want to see all the templates forever.

Can someone please help?

Thanks in advance :-)


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Marion Gordon](/t5/user/viewprofilepage/user-id/1334133)

Did you try to empty your cache/clear cookies and try again? That might do the trick.

comments: author: Marion Gordon
body: Thanks [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) , to be honest I can't remember whether I tried that. I'll give it a try next time I'm adding more pages, and I'll post either a success or failure. :-)


Tags: cloud
Atlassian Confluence 5.10.2 - RHEL 7 VM
Asked by Prashant katti:

We have Confluence 5.10.2 running on RHEL6 on stand alone server, and now our unix team want to upgrade existing OS to RHEL 7 VM.

Please let us know if the existing Confluence is compatible with new OS RHEL 7.

I couldn't find any information regarding OS support for Confluence 5.10.2


Answers:
author: Alexis Robert
body: Hi [@Prashant katti](/t5/user/viewprofilepage/user-id/2354189) ,

Confluence is compatible as long as you keep the same JVM that you're using now, as it's an application that only needs Java to run.

The only thing I would check is the database version : have a look at what you are using and if it is on the same server as your Confluence application.

For MySQL for example, versions 5.5 and 5.6 are supported for Confluence 5.10 : <https://confluence.atlassian.com/conf510/supported-platforms-829078376.html>

Let me know if this helps,

--Alexis


Tags: confluence-server

server
Should Confluence connection to PostgreSQL be encrypted over SSL on single system?
Asked by Jesse_Norris:

I have a single system for a small group of people running Confluence and its associated PostgreSQL database. Care has been taken to provide appropriate permissions to the Confluence installation, the PostgreSQL installation, and the PostgreSQL database itself. The external connection to Confluence itself has been secured with SSL, however the connection between Confluence and PostgreSQL has not yet been secured with SSL.

On a single system is there a cybersecurity concern to encrypt the connection between Confluence and its local database?

Is there any concern that a local user without admin permissions could listen to the unencrypted connection here?


Answers:
author: Alexis Robert
body: Hi [@Jesse_Norris](/t5/user/viewprofilepage/user-id/1311082) ,

I don't believe that it's a big concern if the data is not encrypted between your application and local database.

Let me know if this helps,

--Alexis

comments: author: Jesse_Norris
body: Thanks, Alexis. That's what I was thinking, but I wanted a second opinion.


Tags: postgres

security
Upgrading Confluence from 6.15.19 mysql57 to 7.4 mysql80
Asked by Gary Lipscomb:

Just planning the upgrade  
From what I can ascertain I would need to upgrade Confluence first then upgrade the database.

Looking at <https://confluence.atlassian.com/conf615/supported-platforms-967338803.html> it appears mysql80 is not supported for confluence 6.15.10

OS: RHEL7

<br />

Would this be the correct task sequence  
upgrade confluence 6.15.10 --\> 7.4 then  
upgrade mysql from 5.7 to 8.0

<br />

thanks  
Gary


Answers:
author: Ismael Jimoh
body: Hi [@Gary Lipscomb](/t5/user/viewprofilepage/user-id/692084)

To be safe do the following:

1. Upgrade mysql first to 5.7
2. Upgrade Confluence to 7.x
3. Lastly, upgrade mysql to 8

The reason for the extra step is mysql 5.7 is the common version between both Confluence versions and should reduce unexpected surprises.

Regards.
Labels functionality is not working on page
Asked by Kylie Wood:

When I add any label to a particular page in my confluence cloud space, the page with the label is not being recognised by any macros.

For example if I add a label to this particular page for inclusion in a page properties report, the page will not appear in the report, yet other pages with the same label are appearing in the report ok.

Also when I click on the label, the said page does not appear in the list of pages with that label, even though it clearly has the label.


Answers:
author: Adnan Vilic
body: The closest i get to an answer, is that the site needs to be re-indexed. But I don't see this functionality in confluence cloud.


author: Tanya Katina
body: Faced the same problem.

*** ** * ** ***

*We assumed that the problem is that **labels** are used that **are nested inside each other** . For example, **release_n and release_n_m**.*   
*If you click on the release_n label, the pages with the release_n and release_n_m labels will be displayed.*   
*If you click on the release_n_m label, the pages displayed by the release_n label will not be displayed.*   

*Get rid of pages with the release_n label by replacing the release_n label with release_n_m.*   
*This partially helped. After the replacement, the part of the pages that worked incorrectly began to work correctly. The rest continued to be displayed with the release_n label and was not displayed with the release_n_m label.*   
*I had to completely remove all their things. Make sure that the release_n label does not display anything, and only after that put the correct labels again.*  

*** ** * ** ***

**As a result** the following steps may help you:

1. Find all nested labels.
2. Design the markup so that nested labels are not used.
3. Remove all labels that are contained in other more "narrow" ones.
4. Apply the new markup.


author: Elizabete ?terna
body: Hey, I have the same issue. Does anyone know how to solve this?


author: Payal Shah
body: I am having the exact same issue!! Did it resolve for you?

comments: author: Kylie Wood
body: No I haven't been able to resolve the issue unfortunately


author: Nadeem Zakir
body: Facing the same issue on confluence on premise ver 7.13 and 7.14.2 , reindex makes the pages with the labels appear but you cant keep running a reindex to do this. It should appear instantly.


Tags: cloud

confluence-cloud
Project automation avaliable and free?
Asked by Esteban Diaz:

Hello, I discovered that in our **Jira Service Desk Cloud** , the **Project Automation** option is available .... I want to ask you if **it is really available and free?**,it has any limitations or if we should pay for its use?


Answers:
author: Nathan Raikman
body: The project automation option is fully free and available. If you want global and multi-project automation, there are limits: on a free plan: **100 executions/month** , on a standard plan: **500 executions/month** , and on a premium plan: **1,000 executions/user/month**.

You can find more information using the following link: <https://www.atlassian.com/software/jira/service-desk/pricing>


Tags: automation

cloud

jira-cloud