youngmon/atlassian-qna huggingface dataset:
Hi guys! I'm having trouble when I try to configure my dashboards
Asked by Gustavo Lima Borges dos Santos:

When I go in Dashboards\>select one of them\>Edit\>Configure I got stuck here...It just doesn't load anything and no messages of errors at all from Jira or the board It's a blank screen.  

I have permission to edit the boards because I used to, but now It just doesn't work. I already tried to log in again, switch the browser, clean the browser cashe and search on internet but didn't find something that solve my problems, and my teamates have acess to the boards and they can config them as well but I can't.  

Here is the pic:

![a3f3e0ef-71ad-4afd-912e-bc78cd63b98e.jfif](https://community.atlassian.com/t5/image/serverpage/image-id/341011i1E46F0F4C890E473/image-size/large?v=v2&px=999 "a3f3e0ef-71ad-4afd-912e-bc78cd63b98e.jfif")

![36fe5087-f60e-4902-b9e1-6ab923b881c9.jfif](https://community.atlassian.com/t5/image/serverpage/image-id/341238iFB3796B33B03A699/image-size/large?v=v2&px=999 "36fe5087-f60e-4902-b9e1-6ab923b881c9.jfif")


Answers:
author: Ravina
body: Hi [@Gustavo Lima Borges dos Santos](/t5/user/viewprofilepage/user-id/5564933) Welcome the Atlassian community.

Can you check the network logs in the browsers inspect section for what errors you see when you click on edit/configure dashboard?

comments: author: Gustavo Lima Borges dos Santos
body: does it helps...?


Tags: cloud

configuration

dashboard

jira-cloud
License issue
Asked by Nihar Bhatt:

Hi,

I am writing to inquire about the status of my software license, which is set to expire in 7 days. I am interested in understanding whether it is possible to transition to a free version of the software while retaining the same user ID.


Answers:
author: John Funk
body: Hi Nihar - Welcome to the Atlassian Community!

Here is how you can transition to the Free plan.

<https://community.atlassian.com/t5/Jira-Software-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188>


author: Ravina
body: Hi [@Nihar Bhatt](/t5/user/viewprofilepage/user-id/5198428) Welcome to the Atlassian community.

It is better to directly contact the Atlassian support on <https://support.atlassian.com> for the license and cloud plan related queries and they will help and guide you for the further steps.


Tags: cloud

jira-cloud
Create Dashboard Visualization of Actual vs Quota for the quarter
Asked by John Lundquist:

Hi,

I have employees who complete tasks using JIRA. I want to be able to show a graph comparing the number of issues they have completed in the quarter compared to where they should be, based on their quota. For example, in Q1, user 1 needs to complete 90 tasks. On March 31st they have completed 80 tasks (Quata is 90). See photo below. Thank you!![IMG-1867 Small.jpg](/t5/image/serverpage/image-id/175638i3A6FBBBCFAC655C4/image-size/large?v=v2&px=999 "IMG-1867 Small.jpg")


Answers:
author: Fabian Lim
body: Hi [@John Lundquist](/t5/user/viewprofilepage/user-id/4413335)

Out of the box you will not be able to do this. However, you can look at the repoting plugins in the marketplace that could build tihs for you.

The one that we use is eazybi, here is an example: <https://eazybi.com/accounts/1000/cubes/Issues/reports/187086-project-prediction-report>

Regards

comments: author: Jack Brickey
body: The closest think to this is the scrum reports.


Tags: cloud
Restrict user access to their issues in a jira work management project
Asked by Ioannis Fotiadis:

Hello Community,

We have a lot of projects configured in Jira Work Management.

We would like to adjust the policy so, every user in a project has access only in the issues where this user is Assignee, Reporter, Assignor or Mentioned.

Any assistance in this is kindly appreciated.


Answers:
author: Zulfiqar Bin Zafar
body: Hello [@Ioannis Fotiadis](/t5/user/viewprofilepage/user-id/4648185)   

Welcome to community!  

You can follow the below steps

1. Go to Jira settings \> Issues \> Permission schemes.
2. Choose Permissions for the Default Permission Scheme (or the permission scheme being used for the projects).
3. Click Edit, choose Project Role, and select the Browse project role we previously created.
4. Click Grant.

Thanks \& Regards,

Zulfiqar Bin Zafar

comments: author: Ioannis Fotiadis
body: Thank you for your response.

I will check it and let you know!


author: Vishwas
body: Hey [@Ioannis Fotiadis](/t5/user/viewprofilepage/user-id/4648185)

Welcome to community !

From your requirement it looks like you can configure a Issue Security Scheme, please have a look at this KB <https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/>

Regards,

Vishwas

comments: author: Ioannis Fotiadis
body: Thank you for your response.

I will check it the soonest and be back!


Tags: cloud
Tasks highlights & Column changing on JWM board
Asked by Maruf Mamurov:

**Good time of the day, dear community!**   

I have two questions according to JWM Board.  

1. When I want to change task status**board do not show me to which column I can drag \& drop my task** . It does not highlight columns which can accept my task.  

![Board.gif](/t5/image/serverpage/image-id/175549i20AEE2075D9A50CA/image-size/large?v=v2&px=999 "Board.gif")  

2. Why **any user** can change the order of colums. I predict only administrators have right to do this.

![Board order change.gif](/t5/image/serverpage/image-id/175550i5F11A70F139D3495/image-size/large?v=v2&px=999 "Board order change.gif")

<br />

<br />


Answers:
author: John Funk
body: Hi [@Maruf Mamurov](/t5/user/viewprofilepage/user-id/4604711)

I confirmed with Atlassian that any user can change any column on the board - however, it only affects that user's view of the board. There is no global configuration for board columns right now.

And, no, currently the statuses that you can move to are not highlighted. They are aware and plan to put a fix in place for that in the future, but do not have a timeframe.


author: Vishwas
body: Hi [@Maruf Mamurov](/t5/user/viewprofilepage/user-id/4604711)

Good day !

I did check on this two points on my JWM board.

1. Yes it is not showing the available status as it highlights in jira software boards.

2. Yes it allowed any user who has access to view the board change the column order. To understand more I looked at the doc about board here <https://support.atlassian.com/jira-work-management/docs/workflows-and-statuses-for-the-board/> but there also nothing is mentioned about who can change this order.

Atlassian Team has to provide points about this JMW board working,

Regards,

Vishwas


Tags: cloud
How can I associate a Issue Security Scheme to a Team Managed Project ?
Asked by Ioannis Fotiadis:

Hello!

I have a team managed project and I want to associate an Issue Security Scheme with this.

How ca I achieve this ?


Answers:
author: John Funk
body: Hi Ioannis,

Not, issue level security is not available for Team-managed projects.

comments: author: Inna S
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) , we've just discovered that freshly created team-managed project gets a default Issue Security Scheme.

It can be then used, but cannot be seen anywhere and not configured, altered or managed.

![issuesecurityscheme4teammanagedproject.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/221735i99EE290FEA1568B5/image-size/large?v=v2&px=999 "issuesecurityscheme4teammanagedproject.jpg")


author: John Funk
body: That's interesting - neither of the two feature requests that Ang?lica posted below have any work on them. How did you access the information above?


author: Inna S
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) It was through System -\> Audit Log -\> filter for 'security' and see events like "Issue Security scheme added to project".

To me it looks like the Jira SW does not have feature flags, or the team forgot to use them. So the half-baked feature made it into production before it was completed and the docs were updated.

This is the optimistic scenario, of course.


author: Dennis Chiuten
body: [@Inna S](/t5/user/viewprofilepage/user-id/4979185) do you get to choose which Issue Security Scheme is assigned at the time of project creation, or is it essentially useless?


author: Inna S
body: No, I've discovered it in the log only, post factum.


author: Ang?lica Luz
body: Hello [@Ioannis Fotiadis](/t5/user/viewprofilepage/user-id/4687385),

Thank you for reaching out to the Atlassian Community!

Allow me to step in just to share with you that there are feature requests suggesting to add issue security on team-managed projects:

* [In next-gen projects, allow users to restrict issues only to the roles they are associated](https://jira.atlassian.com/browse/JRACLOUD-76183)
* [Ability to have issue level security in next-gen projects](https://jira.atlassian.com/browse/JSDCLOUD-8749)

Please, click on **Vote for this issue** and also **Watch** to receive updates from our product managers.

Kind regards,  
Ang?lica


Tags: cloud
create a scheduled issue using a multiple selection dropdown list as reference
Asked by Simon Huprich:

Hi,  

How should I use JQL if I want to create automatically a issue when I have this requirements:  

-) Scheduled: Create the ticket every first day of the month

-) Create a ticket for every possible select option in a custom multiple select dropdown list.  

This means that on the first day of every month jira automation should create various tickets using the amount of selection options in the dropdown list as reference. For example if there are 10 possible selection options than 10 tickets should be created.  

Is there a way to do this?  

Greetings  
Simon


Answers:
author: John Funk
body: Hi Simon,

No, there is no way to do that programmatically based on the number of options. You would have to create a new issue manually in the rule for each option in the select list.


Tags: cloud
Release button not visible in Jira Work Manager
Asked by Jithesh:

I am exploring how to use Jira Work Manager for a Training life cycle automation in my Org.

By end of every month I would like to Archive trainings completed during the month (trainings that will be in Done stage) but "Release version" like what we have in Kanban Board is not available in Jira Work Manager, Do we have a work around to achieve this functionality...


Answers:
author: Vishwas
body: Hi [@Jithesh](/t5/user/viewprofilepage/user-id/4684624)

In jira work management we have the release button option. I hope you are referring to this ?

![JWM_Release.png](https://community.atlassian.com/t5/image/serverpage/image-id/175450iEB959B8C5B6EDD88/image-size/large?v=v2&px=999 "JWM_Release.png")

Regards,

Vishwas

comments: author: Jithesh
body: Yaa I think this will work. Hope this work like the Release version in Kanban (i.e. All Done items will be moved to the created version of the project)


author: Fabian Lim
body: Hi [@Jithesh](/t5/user/viewprofilepage/user-id/4684624)

Welcome to the community!

I believe jmw has a lot of limitations in terms of functionality and releases would be one of them, but atlassian folks can confirm.

In your case add a new customfield that tracks releases as a drop down.

I hope this helps.

comments: author: Jithesh
body: Actually like in Release a version in Kanban I would like to move all Done cases of the month so that the Board will be less cluttered. Otherwise in about 2 to 3 months we will have more that 200 - 300 Issues lying idle in Done stage


Tags: cloud
Why can't I choose an international date format with English as my language?
Asked by motorcycledata:

It appears that one cannot set the date format, but that it depends on the language. Even setting UK English forces m/d/yy.

Looking in this forum, it is suggested to change it in settings, but there isn't that option. anymore.

Surely a productivity tool can't expect people to ditch the core of their language.

I hope this option comes available soon.


Answers:
author: Fabian Lim
body: Hi [@motorcycledata](/t5/user/viewprofilepage/user-id/3962775)

There is a bug report with workarounds here: <https://jira.atlassian.com/browse/JRACLOUD-68381>

comments: author: motorcycledata
body: Hi Fabian, thanks for the link to the bug report. Good to hear that a solution is underway.


author: motorcycledata
body: In fact, I did find it under Look and feel. But, regardless of the settings there, when opening a task's properties, the US date format persists. See attached.

![Screenshot 2021-12-26 at 22.49.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/175346iD410971CFCFE02A3/image-size/large?v=v2&px=999 "Screenshot 2021-12-26 at 22.49.47.png")![Screenshot 2021-12-26 at 22.52.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/175347i8A9A6A0E2F12DAE0/image-size/large?v=v2&px=999 "Screenshot 2021-12-26 at 22.52.09.png")


Tags: cloud
Access to Certain User only?
Asked by Yash Pradhan:

HI!  
I want to know how do i make this feature on/off where only certain users in my firm can Technically Approve ticket and rest cannot??


Answers:
author: Pramodh M
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

Make use of Roles in the Workflow

<https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows>

<https://support.atlassian.com/jira-work-management/docs/understand-project-permissions-and-roles>

Thanks,  
Pramodh


Tags: cloud
Why is Jira automatically copying custom fields when creating a linked issue?
Asked by Anja Brkljacic:

Hello,

I created a custom field called "goal" and for some reason when I set that field on an issue and then created a linked issue, the "goal" field gets copied over into the newly created linked issue. I don't have this set in Jira automation or behavior or any other script that I can think of. It copies over values of the other custom fields, as well. Does anyone have advice on how I can turn this off, since most of the time my liked issues shouldn't have the same field values as the original issue?

Thanks!

Anja


Answers:
author: John Funk
body: Hi Anja,

More than likely there is an automation rule that runs when the issue is linked. I would investigate that first.

comments: author: Anja Brkljacic
body: Thanks, John. I checked and there isn't an automation rule. I also don't have any scripting plugins like Scriptrunner installed so it's not coming from there either.


author: John Funk
body: If you look in the History, who does it says is updating the field?


author: Anja Brkljacic
body: Me. There are only 2 items in the history section of the newly created linked issue: created by me, and link updated by me


author: Jack Brickey
body: Yes it will do that if the fields are associated with the other project. If you don't want that, then disassociate the field in the other project. If however you want to reuse that field in the other project but have unique values then you could use automation to clear the field once the linked issue was created possibly

comments: author: Curt Holley
body: Really? I've never encountered that.   
Do you mean across to JWM projects made with the same template?  

[@Anja Brkljacic](/t5/user/viewprofilepage/user-id/4431510) are these linked issues in another project, or the same one? Also, are there any hints in the history tab of the newly created, linked issues?


author: Anja Brkljacic
body: [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) They are in the same project. It happens when I go into an issue and click on the "create linked issue" button from within that issue (the "quick create" linked issue).


author: Anja Brkljacic
body: Thanks, [@Jack Brickey](/t5/user/viewprofilepage/user-id/901734) , I'll try to clear the fields with automation


author: Ricardo Martinez
body: Hi [@anja](/t5/user/viewprofilepage/user-id/4349655)

Did you manage to find a workround?

or maybe find out the reason behind some Custom Fields being copied and others not?

Thanks in advance


Tags: cloud

issue-link
Is it possible to add the Sub-Task Original estimate in Parent Task?
Asked by Mohammed Anwar Shaikh:

Hi,  
Is it possible to add the Original Estimate of Sub Task in the Parent Task?  

I have multiple sub tasks for each parent task and would like to add the sub-tasks original estimate to be get added in the Parent task.  

I tried Automation, but didn't got any success.   

Any idea, is it possible in Jira Work Management?  

Regards,  
Anwar Shaikh


Answers:
author: Curt Holley
body: All you need do to get sub-tasks original estimate and time tracking to sum-up into their parent story is....use the original estimate (and time tracking) of the sub-tasks. The story will show the progress in the time tracking section. **Note:** it doesn't ever populate the original estimate field (though automation inspired by [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) link could be used to achieve that, if need be.

In the below example (screenshot of the parent story) I have added 1d original estimates to 2 sub-tasks and recorded 1h in the time tracking of one of those sub-tasks. Jira is summing the estimates and subtracting the effort on the story. **Note:**ensure the "include sub-tasks" checkbox is ticked.

![time2.png](https://community.atlassian.com/t5/image/serverpage/image-id/175143i16FF5B4107CEA256/image-size/large?v=v2&px=999 "time2.png")


author: Fabian Lim
body: Hi [@Mohammed Anwar Shaikh](/t5/user/viewprofilepage/user-id/4673482)

Take a look at this video tutorial where you can switch story points to original estimate: <https://youtu.be/PROcxEOMyGM>

Regards


Tags: cloud
Is it possible to have a Work Management Form Per Issue Type?
Asked by Matt Steadman:

I have 2 issues types on a Work Management Project. Each Issue Type uses a different Create Screen. I have a Form on this project but it only has the fields available for one Issue Type. Is it possible to create another Form for the second Issue Type?


Answers:
author: Curt Holley
body: Hi [@Matt Steadman](/t5/user/viewprofilepage/user-id/752843)   
Not currently, but it is something being worked on by Atlassian that we will hopefully see next year.

The fields you see in the form will be for the default issue type, which is the only issue type you can make a form for....currently.


author: Miguel Morales
body: [@Heather Roberts](/t5/user/viewprofilepage/user-id/2559654) I noticed your reply from the thread above. Do you know when you will have the Forms to create Sub-Tasks? I'm using Work Management Project. My team is interested in using the Forms, but Sub-task is not an issue type. Also, there is no way to create Forms in Software Projects? and for Sub-Tasks as well? I don't see that anywhere. Thanks


author: Heather Roberts
body: Today we have finished releasing our new forms experience where you can pick your issue type when you click the "Create form" button, and you can also change the issue type within the form builder.

See the full docs here: <https://support.atlassian.com/jira-work-management/docs/how-to-create-edit-save-and-delete-a-form/>

comments: author: Dave Ung
body: Hey Heather,

We're still unable to select a different issue type when creating or editing a form, was this rolled out to all cloud accounts?


author: Heather Roberts
body: Hi [@Dave Ung](/t5/user/viewprofilepage/user-id/4972806), yes this has been rolled out to all accounts for several months now. You should be able to choose between any issue type at task level, we do not currently support epic or subtask types.

Can you share more about your issue - do you not see a dropdown menu at all? What issue types are there in your project that you would expect to pick from?

Thanks!


author: Dave Ung
body: Hi [@Heather Roberts](/t5/user/viewprofilepage/user-id/2559654) ,

I raised a ticket with support and now do have the drop down when I click on forms.

Likely a browser issue.

So its looking good!

Thanks!


Tags: cloud
Replicate Jira workflow
Asked by Mickey Loeb:

This issue is so simple that I am reluctant to ask, but I am stuck and need advice.

I created an order fulfillment workflow to track the steps for each order. My intention was to replicate the workflow template for each new order and combine all order workflows into a project where I can see the progress of all workflows. I like Jira because of how it integrates documents and narrative descriptions into the workflow.

I was previously an IT project manager and so I can visualize how this would look using a project management system. I tried to copy and deploy the workflow template but could not figure out how to do so and integrate it into a larger project or epic.

I think my issue is simple and common so there are many of you that can offer assistance. I appreciate your advice.

Best regards,

Mickey Loeb, owner


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Mickey Loeb](/t5/user/viewprofilepage/user-id/4304593)

I believe what you are trying to do is not consolidating workflows rather consolidating or aggregating progress from various issues/tasks at lower level in the hierarchy to upper level.

- In Jira there is a concept of sub tasks. It is only one level. Parent - Sub task

- If you use Jira Software then there is also Epic - Parent - Sub task

- There is also a concept of Issue links, which can be used to represent relationship between issues.

For your requirement I believe with the combination of few Kanban boards, basic roadmap, few dashboard reports and bit of automation can be enough to show you progress at higher level. You can also look at apps like BigPicture or Structure to visualise the hierarchy and report at various levels. For purely Agile based project Advanced Roadmaps can also be used but that comes with Jira Premium.

I hope I was able to give you some ideas.

Ravi


author: John Funk
body: Hi Mickey,

I am a little confused by your comments about replicating the workflow. You only need one workflow and each card that you create would be an order that flows across that same workflow.

Am I missing something in your process?


Tags: cloud
Forms layout
Asked by Monica Panozzo:

Hi everybody,

is there a way to customise layout of forms in JWM like in JSM?


Answers:
author: John Funk
body: Hi Monica,

Probably not like you are wanting to do as it is very basic. What kinds of things are you wanting to customize?

comments: author: Monica Panozzo
body: I'd like to change how users that have the link to fill it in see it, in particularly the header (if it is possible)

![Immagine1.png](https://community.atlassian.com/t5/image/serverpage/image-id/175049i035D07417F015F63/image-size/large?v=v2&px=999 "Immagine1.png")


author: John Funk
body: Yeah, for sure you are not going to be able to change that.


Tags: cloud

forms