youngmon/atlassian-qna huggingface dataset:
Is there a way to add a "Date Created" column to the manage projects screen?
Asked by Michelle A Johnson:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/180520i4E7035D91DA86F04/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Tejaswini
body: Hi [@Michelle A Johnson](/t5/user/viewprofilepage/user-id/4612516)

Welcome to Atlassian Community!!

There is no way to manage the column under manage project. you can manage the column for issues in advanced issue search screen under the filter tab.

Projects do not have their creation date recorded (the admin audit log gets a line, but those are transient - only kept for a while and cleared down when they're a bit old)

The best you can do is look at "created" on the oldest issue in the project, that tells you when the project was first used, which in most places will be within a couple of working days of project creation.

please feel free to revert for any help on the same.

Thanks,

Tejaswini

comments: author: Michelle A Johnson
body: Tejaswini,

Thank you. I was able to export our data to Excel with an add-on and capture the "Last lssue last update" field. There isn't a way to do this at the project level ? ![Screenshot 2022-02-01 090144.png](https://community.atlassian.com/t5/image/serverpage/image-id/180997i49744EB81B832B20/image-size/large?v=v2&px=999 "Screenshot 2022-02-01 090144.png")


author: John Funk
body: Hey Michelle,

Just curious, but what are you hoping to use that date for?


Tags: cloud
Create SLAs in Business Project template
Asked by Hollie Harrison:

Can someone advise if SLAs can be added to the workstreams created with the Business Project template or are SLAs only available when you use either IT Service Desk or Customer Service.

Many Thanks, Hollie


Answers:
author: Vishwas
body: Hey [@Hollie Harrison](/t5/user/viewprofilepage/user-id/4732753)

Welcome to Atlassian Community !!

SLA's are part of ITSM projects only and available in JSM only.

And it doesn't seem right to have SLA's for business projects and hence they are not part of them.

please check this thread too [https://community.atlassian.com/t5/Jira-Service-Management/Classic-Buisness-Project-how-to-get-SLA-under-Project-Settings/qaq-p/1445336#:\~:text=The%20SLA%20feature%20is%20a,a%20Service%20Desk%20project%20instead](https://community.atlassian.com/t5/Jira-Service-Management/Classic-Buisness-Project-how-to-get-SLA-under-Project-Settings/qaq-p/1445336#:~:text=The%20SLA%20feature%20is%20a,a%20Service%20Desk%20project%20instead).

Regards,

Vishwas

comments: author: Hollie Harrison
body: Thanks for the quick response.

We have a need for SLAs in the project template as we wish to monitor time taken for each stage and if we are meeting our customer expectations.

Many Thanks.


author: Vishwas
body: Got your point, in that case you can create JSM Project only rite ?

In case if you have to have SLA's in business project then you can explore this add-on [https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=cloud&tab=overview)


Tags: cloud

jira-service-management

jira-service-management-cloud
Can't receive notification email and send email of issues
Asked by Dina Rafikah Fauziah:

Hi,

we can't receive email notifications when users create an issue. also, we can't send issues by using email this issue and only show this message  
![email this issue.png](/t5/image/serverpage/image-id/180681iD2AB46BAC3E3206B/image-size/large?v=v2&px=999 "email this issue.png")


Answers:
author: Vishwas
body: Hey [@Dina Rafikah Fauziah](/t5/user/viewprofilepage/user-id/4734457)

Welcome to Atlassian Community !!

I hope this is coming from a plugin called "Email This Issue".

I would suggest you to check the "SMTP Connection" is it being setup in the plugin configuration page. The warning/error you are getting says that there isn't any outgoing mail connect set as default ,

please check the doc here <https://metainf.atlassian.net/wiki/spaces/PLUG/pages/353959941/Outgoing+Mail+Connections>

Coming to other part regarding the notifications when issue created, check the [Notification Scheme](https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/) inside that particular project for issue created event if the recipients those are not receiving emails are part of that configuration are not.

Regards,

Vishwas

comments: author: Dina Rafikah Fauziah
body: hi, thank you for answering. it works


Tags: cloud
How to Send stage change mails to Group/User
Asked by Yash Pradhan:

Hi  
As we are Dealing with many current projects and Plan. how do i configure the setting with which Every/Certain stage change mails can be automatically generated and send to Dedicated User/Groups.


Answers:
author: Tejaswini
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554) ,

Welcome to Atlassian Community!

you can draft an email and send it to the dedicated users/groups when certain event triggers through automation rule.

In Jira cloud, you can configure both project level and global instance level automation rule.

1. To do so, please go to automation section in Jira and select the trigger on which you want an email to be sent.

2. choose a condition if you want to trigger the event based on certain conditions.

3. You can select an action to send an email, search for the users/group you want to send it to, and draft it with the message you want to send.

please let me know if need any help on the same!

Thanks,

Tejaswini


Tags: cloud
How to Send stage change mails to Group/User
Asked by Yash Pradhan:

Hi  
As we are Dealing with many current projects and Plan. how do i configure the setting with which Every/Certain stage change mails can be automatically generated and send to Dedicated User/Groups.


Answers:
author: Benjamin
body: [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554) ,

You can do this in a few ways:

1. Update your workflow with custom notifications to be sent out.

2. Jira automation - This will depend on your cloud subscription plan. Here's a link for further details: <https://www.atlassian.com/software/jira/features/automation>

Thanks,

Ben

comments: author: Yash Pradhan
body: We are Currently Using Jira Work Management.


author: John Funk
body: Those options from Bejamin still apply.


Tags: cloud
Do completed tasks get automatically depreciated in Jira WM after a certain amount of time?
Asked by Kelle Riley:

We would like to be able to continue to search all issues (including completed ones) by client. I can't seem to find information on if they are automatically depreciated after a certain period of time post-completion, the way they are in Jira Software. And if depreciated, whether they will still appear in searches.

Thanks!

Kelle


Answers:
author: John Funk
body: Hi Kelle - Welcome to the Atlassian Community!

The cards will disappear from the board after 2 weeks, but you can always search for them. It's a good idea to update your Permission Scheme to not allow anyone (maybe except Jira Adminisrators) to Delete issues.

comments: author: Kelle Riley
body: Thank you!


author: uniquesec
body: How can we disable this disappear feature?


author: John Funk
body: Currently, no.


Tags: cloud
Why should a team use JWM instead of JSW?
Asked by Ulrika Eriksson:

Why should a team use JWM instead of JSW and which are the similar things btw tools and also what is different?


Answers:
author: Rilwan Ahmed
body: Jira Software is built for software team to plan,track, and release great software. Create user stories and issues, plan sprints, and distribute tasks across your software team.

Jira work management is Designed for marketing, HR, finance, and other business teams - collaborate and work the way you want with Jira Work Management.

Jira Work Management is only available for Jira Cloud.

Some descriptions are mentioned here: <https://thejiraguy.com/2021/12/22/jira-software-vs-jira-work-management/>


author: John Funk
body: Hi Ulrika,

JWM provides a simpler way of creating projects and seeing the issues in different views, such as a Calendar, List, or Board. But there is less flexibility. It is definitely geared towards Business teams (non-software teams).


Tags: cloud
Task details UI broken
Asked by Shamim:

I am using Google Chrome Canary (64-bit) Version 100.0.4854.0 (Official Build). The Task details UI is broken like below. But the UI is perfect on FireFox. Not sure it's browser or jira issue, I want to use Jira from Google Chrome Canary, any suggestion how can I do it.

![ui.png](/t5/image/serverpage/image-id/180153i45F679DCBABE0415/image-size/large?v=v2&px=999 "ui.png")


Answers:
author: Vishwas
body: Hey [@Shamim](/t5/user/viewprofilepage/user-id/4730037)

Welcome to Atlassian Community !!

Jira cloud is working fine, i would rather say its chrome browser problem. There might few issues with new versions of chrome. Did you try using incognito browser to see if same issue persists. If same issue is not there in incognito i would suggest you to clear cache, disable extensions one by one and see if that solves the problem.

If these doesn't work please reach out to Atlassian Support Team here <https://support.atlassian.com/contact/#/>

Regards,

Vishwas

comments: author: Shamim
body: Thanks [@Vishwas](/t5/user/viewprofilepage/user-id/1231381) . it's working fine in incognito browser.


author: Ivan
body: In my case I have the same issue with incognito. With the chrome dev channel everything is fine but with Canary I have the issue.

Seems clear that is a problem with Chrome so we need to wait until they fix it.


author: Shamim
body: yes, it the same situation here with Canary.


Tags: cloud
Task due date notification to Jira app
Asked by Leo? MAREK:

Hey all,

I started to use Work Management/Task tracking for my work. I also have the Jira app installed on my iOS.

Im getting a notification to the app, for example if my colleague adds the comment to the task.

However, I cant find a way how to get a noticiation when due date (or task start date) is approaching. Is there a way to configure this?

Thanks


Answers:
author: Jack Brickey
body: Notifications are driven by events. By default there is not an "approaching due date" event. However you can use Automation to achieve your goal.

Trigger - scheduled daily

Condition - compare due date to now

Action - add comment or send email

There actually may be a rule template in the Automation Library you could use as a starting point.

comments: author: Leo? MAREK
body: Hello Jack,

yep, I found that via google too.

Tho I dont want to receive an email or add comment. Im missing the option to notify in the app in the Automation.

Do I understand correctly that if I remove email notification, for example for a comment action, I will also not get it to the app?

Thanks for clarify.


author: Jack Brickey
body: If you add a comment it will generate an event and you should receive a notification of a comment being added. If for some reason that doesn't work for you there are other things you could do to the issue to create an event.


author: Leo? MAREK
body: Not sure if we understand each other.

Lets take the comment as an example of an event.

At this moment, if there is a comment added, I get an email + notification on my phone. What Id like is to get a phone notification only.


author: Leo? MAREK
body: I saw this post - <https://community.atlassian.com/t5/Trello-questions/Notification-for-due-dates/qaq-p/1645896>

Tho I just want to skip the mail thing and let my phone alert me.


author: Jack Brickey
body: So I just used the comment as an example of how you could get a notification. Actually this is likely how I would implement as the comment could be useful historically. For example "Reminder: This issue is due in 5 days." Methodology aside, my point earlier was that a notification is not created based on the due date, this includes email and bell notifications. You must cause an event to occur within the issue to result in a notification.

I was just trying to find documentation on exactly what drives the "bell" notifications but could not immediately locate.


author: Sebesty?n Krist?f
body: I'm waiting for your answer too. ??


author: Leo? MAREK
body: From what I learned so far, there has to be email notification which also triggers push notification in mail. I was not able to find any configuration that would allow to configure "in-app" notification only.

Maybe Im missing something, still...
Is there a way to integrate Hootsuite with Jira Work Management?
Asked by Mila Lesh:

My company recently signed on to a trial with Hootsuite for our social media content scheduling. The sales team promised Jira integrations were possible with the Hootsuite package we were purchasing. Initially that did appear to be the case, however the application said to provide that integration (made by 6kites) is no longer visible in the Atlassian Marketplace, so the integration process cannot be completed.

Is there a method (ideally one that doesn't rack up additional fees), to integrate our Hootsuite account with our Jira Work Management board?


Answers:
author: Brant Schroeder
body: [@Mila Lesh](/t5/user/viewprofilepage/user-id/4440018) The only way I know how to do it would be to use an intermediary tool like zapier.

<https://zapier.com/apps/hootsuite/integrations/jira-software>

comments: author: Mila Lesh
body: Appreciate you looking into it, that's the same conclusion I came to.


Tags: cloud

hootsuite

integration
Setup Dashboard JWM
Asked by adithya:

Hi,

i have a question for dashboard on JWM.

there is 2 project type on JIRA.. Company Managed and Team Managed.

when i choose Team Managed and Add Created VS Resolved Chart to dashboard.

why the (Team Managed Project) chart can't show the resolved issues ? (i have some Resolved issues)

and the company managed show everything i need.


Answers:
author: John Funk
body: Hi Adithya,

Can you share a screenshot of the Team-managed board?


author: adithya
body: ![2022-01-27_15-50-07.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/180168iD0AE35EFEB3F9873/image-size/large?v=v2&px=999 "2022-01-27_15-50-07.jpg")


Tags: cloud

dashboard

gadget
Validator for comment, not working
Asked by Jithesh:

I am trying to implement a training execution automation. I am facing an issue in one of the workflow transition rules.

My objective is that before Learning Partner move the request to Capability he should provide what is expected form Capability in the "commends" sessions. for that during the transition stage I've set Validator as "Field **Comment** should be modified during the transition."

Transition Name: Training Recommendation Refer-Back by Learning Partner (From Learning Partner to Capability)

But even after adding comments its throwing error message. Kindly help


Answers:
author: Tejaswini
body: Hi [@Jithesh](/t5/user/viewprofilepage/user-id/4684624)

Welcome to Atlassian Community!!

please follow the below step to add validator for comment -

1. create a screen with no field(comment field will be automatically added to a screen created)

2. use the transition screen created in step 1 between Learning Partner to Capability and Training Recommendation Refer-Back by Learning Partner

3. create a field required validator with the comment filed and add the validator.

please feel free to revert for any help on the same

Regards,

Tejaswini


Tags: cloud
Why Jira doesn't allow me to add a team to my project?
Asked by Aleksei:

Every time I try to add a team to my project the banner 'We couldn't save your team, Try again' appears


Answers:
author: Pramodh M
body: HI [@Aleksei](/t5/user/viewprofilepage/user-id/4726193)

Welcome to the Community!!

Please check the create screen in Project Settings and Issue Layout!

You will get the field when you add it in the create issue screen.

Thanks,  
Pramodh

comments: author: Pramodh M
body: Ref here

<https://community.atlassian.com/t5/Jira-Software-questions/Adding-a-field-to-a-screen/qaq-p/1922035>


Tags: cloud
Auto populate field value from one subtask to another
Asked by Jithesh:

I am trying to implement a training execution automation.

Each of my request will have multiple SubTasks and there are multiple common fields.

I would want the field value which are filled in one SubTask by an assignee to be auto populated in the other SubTask to be viewable and editable by other assignees.

As the number of fields are high is there a easy way to achieve this.


Answers:
author: Pramodh M
body: FYI [@Jithesh](/t5/user/viewprofilepage/user-id/4684624)

For multiple fields reference here

Trigger

![Mulitple Fields.png](https://community.atlassian.com/t5/image/serverpage/image-id/179737i1468443832D6257E/image-size/large?v=v2&px=999 "Mulitple Fields.png")

Edit Actions

![22.png](https://community.atlassian.com/t5/image/serverpage/image-id/179736iCA32D9B5EC46E071/image-size/large?v=v2&px=999 "22.png")

Thanks,  
Pramodh

comments: author: Pramodh M
body: Can you please accept the answer as accepted ?


author: Pramodh M
body: Hi [@Jithesh](/t5/user/viewprofilepage/user-id/4684624)

Use the below and let me know if it works!!

![Sub-task Copy Value.png](https://community.atlassian.com/t5/image/serverpage/image-id/179735i9D3BE55DC3C6D520/image-size/large?v=v2&px=999 "Sub-task Copy Value.png")

Thanks,  
Pramodh

comments: author: Jithesh
body: Thanks Pramodh


Tags: cloud
Can't share a private team in Portfolio for Jira
Asked by Rick Crow:

I have a few private teams created as part of a plan. When I attempt to change those private teams to shared teams from Portfolio, only one of the teams has the "share" option available in the ellipses to the right of the team container. So far, I can't find a rationale that makes sense, or documentation anywhere speaking to any constraint that may be causing this issue.

Anyone else seeing this or have a solution ... or can point me to documentation I've missed?

Thanks in advance!


Answers:
author: Rick Crow
body: Spoke too soon. Just figured it out. The private teams that couldn't be shared had uncommitted changes. Once those changes were committed to Jira, the share option then became available.


Tags: advanced-roadmaps
Is there a way in ScriptRunner to pull which users are in which Portfolio Team?
Asked by Diane Burns:

Is there a way in ScriptRunner to pull which users are in which Portfolio Team? to be able to automatically set the Team field based on who the issue is assigned to?

Thanks for the help


Answers:
author: Aleksandr Zuevich
body: Hi Diane,

I suppose you should have possibility to execute REST in ScriptRunner. There is */rest/teams/1.0/teams/find* endpoint which returns Portfolio Teams with users. For more info you can install [Atlassian REST API Browser](https://marketplace.atlassian.com/apps/1211542/atlassian-rest-api-browser?hosting=server&tab=overview)


Tags: advanced-roadmaps

scriptrunner
How can I automatically create a story on epic transition?
Asked by Michel SE:

how can I link a Theme to a Story?


Answers:
author: Phil
body: Hi, you can link a thema to a Story, following this steps:

1. Choose Reports in the right upper corner.

2. Switch Report to "Themes"

3. Add your Theme

4. Return to Scope

5. Add the column Themes

6. Link your story to the theme

Does this help you?

comments: author: Phil
body: Details also here:

<https://confluence.atlassian.com/jiraportfolioserver0218/themes-report-961773690.html>


author: Petter Gon?alves
body: Hello,

Welcome to Atlassian Community!

Unfortunately, JIRA does not have the functionality to automatically create a story when an Epic is transitioned, however, you can achieve it using some plugins.

My recommendation is to use Automation for JIRA and configure a rule like this:

![Screen Shot 2018-12-20 at 12.49.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/40880i138F6805FEEEBE60/image-dimensions/482x326?v=v2 "Screen Shot 2018-12-20 at 12.49.33.png")

[Automation for JIRA (Server)](https://marketplace.atlassian.com/apps/1211836/automation-lite-for-jira?hosting=server&tab=overview)

[Automation for JIRA (Cloud)](https://marketplace.atlassian.com/apps/1215670/automation-lite-for-jira-cloud?hosting=cloud&tab=overview)

Please, let me know if this is the feature you are looking for.


Tags: advanced-roadmaps
Portfolio for new Jira Cloud Next-Gen projects?
Asked by akialeksic:

Hi there,

Since Portfolio currently doesn't support Next-Gen projects and their issue types, do you plan to work on this and add this functionality? My company is trying to choose the right tool for project and portfolio management, and this will be extremely helpful to know since we do plan to use Next-Gen projects, and the new Roadmap feature.


Answers:
author: Ang?lica Luz
body: Hello Aleksandar,  

Thank you for getting in touch with Atlassian Community!  
Related to this limitation, we still don't have a date of when it will be implemented.  
We've been tracking a feature request for this to make it available:  
- <https://jira.atlassian.com/browse/JPOCLOUD-2652>  
On the feature, there is a workaround that may help you:  

> Go to Portfolio's hierarchy configuration and map the Epic issue types coming from next-gen projects to the Epic level so Portfolio will properly recognise them.  
> STILL, once the mapping is done and the NextGen EPIC is mapped to the EPIC in the Portfolio's hierarchy settings:
>
> * The nextgen EPICs are recognised as EPIC and they can be created from within Portfolio and commit to the project, but there are other problems:
>   * The dependencies are not imported from the project source into portfolio.
>   * The dependencies creation and updates are not commit from Portfolio to project. This is causing discrepancies between the project and the portfolio plan and then the project needs to be updated manually to fit the commit plan.
>   * The issues created with a dependency to an EPIC from Portfolio are not visible in the project backlog or board's views, they can be accessed as project's issues using the issuekey directly. This is not the case for the issues created without dependancy, they will appear in the project's backlog after the portfolio's plan change has been commit.

<br />

Please, click on vote and watch to receive updates about the feature.

Regards,  
Ang?lica


Tags: advanced-roadmaps

jira-cloud
What is the proper way to link Portfolio Initiatives to JIRA Epics to maintain hierarchy chain
Asked by Kristi Curry:

I have followed the instructions provided to add Initiative Issue type to both Portfolio and JIRA. I have created 106 initiatives in JIRA and they are showing correctly in Portfolio etc. When I link Epics to the Initiative they are not showing up as nested in portfolio at all. Wondering if we are doing something wrong. Where does the initiative link go? 1)Parent/Child linked issue? 2)Custom field exposed in JIRA Issue types for "Parent Link" 3)Somewhere else? Please help so frustrated.


Answers:
author: Tyler Brown
body: Hey Kristi,

The proper way to do this should be editing the "Parent Link" field on the Epics to the Initiatives.

Hope this helps,

Tyler

comments: author: sharmila patwardhan
body: Even if I added parent link, its still not showing correctly, it showing in portfolio as an Orphan, hre it is about Epics linked to initiative


Tags: advanced-roadmaps