youngmon/atlassian-qna huggingface dataset:
Why do I get an error in confluence randomly?
Asked by Javi:

I use 4 gadgets in a confluence page.

1. Sprint health Gadget

2. Days reminding in Sprint Gadget

3. Sprint Burn down Gadget

4. Agile Wallboard Gadget

For some strange reason randomly 1 or more of the gadgets stop working and display the following error:

''This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.''

If I refresh the web (F5) some of them start working and another stop. It is totally random. Every time I refresh the web I can get a different combination of working gadgets. From time to time (if Saturn aligns with Pluto and there is wind from the north) all of them work at the same time.


Answers:
author: AnnWorley
body: "From time to time (if Saturn aligns with Pluto and there is wind from the north) all of them work at the same time."\< That's hilarious, thanks for the chuckle.

I juts wanted to let you know your instance is not unique in suffering this error. We have reported it to our dev team in this ticket: [JIRA Gadget macros fail to load](https://jira.atlassian.com/browse/CONFCLOUD-57804)

The bug report is public facing if you want to weigh in with the development team on it.

comments: author: John Price
body: Thanks Ann. We have this issue as well so I commented on the bug you linked. Is there any value in me also submitting a support item? Symptoms are exactly as described by Javier.


author: Junio Fernandes
body: I started having this issue today. After enabled SSL on Jira/Confluence. Applications Links are connected and servers certificates are trustable (ca-signed). All gadgets are configured over ssl url.

Running on premise, version 6.15.


Tags: cloud

confluence-cloud
Import list of organizations
Asked by Bouw7 admin:

How can i import a list of organizations into a project?!

Via intercom or Pipedrive...


Answers:
author: Hazwan
body: That, unfortunately not possible.

However, an organization can be shared across multiple projects. If you create an organization in one project and you actually will be able to add the newly created organization of the other project to the project. So all the organizations member will also exist in the project.  

If you have multiple organizations, it could be a bit tedious to add them manually but, unfortunately, at the moment, it's the only way. :(


Tags: cloud

confluence-cloud
Confluence Data Center 6.11 port Information
Asked by Navadeep:

Hi Atlassians,

Just a quick check whether there are any other firewall ports that need to be opened for Confluence Data Center 6.10 or 6.11(about to get released soon) apart from the below ports.

Control Port : 8000

Confluence Default Port : 8090

Synchrony : 8091

HTTP : 80

HTTPS : 8443/443

If any other ports need to be opened, please give the necessity for that port as well.

Thanks !!

Best Regards,

Nav


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Navadeep](/t5/user/viewprofilepage/user-id/1601478) ,

those ports should be enough

Fabio


Tags: confluence-server

server
Confluence: iFrame not displaying Zeppelin and Zabbix dashboards
Asked by Valeriia Iuzhakova:

Hi,  
I have added the iFrame macro to my Confluence page and tried to add the links to Zeppelin paragraph and Zabbix dashboard, but it just shows a white box.  
At the same time, the contents of other sources are displayed.  
Is there any ideas what could be the cause?  

I have tried adding:  
- <https://website.net/#/notebook/2CCYMSCAM/paragraph/20161010-092134_1431156183?asIframe>  
- [https://website.net/report2.php?config=0\&filter_timesince=20180416000000\&filter_timetill=20180423000000\&filter_groupid=38\&filter_hostid=0\&filter_timesince_year=2018\&filter_timesince_month=04\&filter_timesince_day=16\&filter_timesince_hour=00\&filter_timesince_minute=00\&filter_timetill_year=2018\&filter_timetill_month=04\&filter_timetill_day=23\&filter_timetill_hour=00\&filter_timetill_minute=00\&filter_set=1](https://website.net/report2.php?config=0&filter_timesince=20180416000000&filter_timetill=20180423000000&filter_groupid=38&filter_hostid=0&filter_timesince_year=2018&filter_timesince_month=04&filter_timesince_day=16&filter_timesince_hour=00&filter_timesince_minute=00&filter_timetill_year=2018&filter_timetill_month=04&filter_timetill_day=23&filter_timetill_hour=00&filter_timetill_minute=00&filter_set=1)  


Answers:
author: AnnWorley
body: Hi Valeriia,

I found a possible explanation in our document on the iFrame macro: [iFrame Macro](https://confluence.atlassian.com/confcloud/iframe-macro-950276528.html):
> Known issues  
> Some websites may show up as blank when you try to include them as part of an iFrame. This could be because:
>
> The website administrators have invoked the x-frame-options response header to prevent browsers from rendering it in an iFrame.  
> The browser you're using has blocked the website from loading as a security precaution.  
> **If the website you're trying to include isn't showing up in the iFrame, try:**
>
> Replacing http:// with https:// at the start of the URL to access content more securely.  
> Removing the iFrame macro and adding a link to the website instead.

As suggested in the article, please try editing the URL or using a link if particular sites cannot be displayed in an iFrame.

Thanks,

Ann

comments: author: Valeriia Iuzhakova
body: Hi Ann,  

Thanks a lot for your answer.  
The **first option** didn't help me because the link is already contained secure https.  
As for the **second option** , yes, this can be used, but I wanted to display all the graphs in the frame, along with other sources. So I decided to do a workaround and use Grafana to build the same graphs and then display it in iFrame.  
*From what I understand, the problem was that, for instance, Zabbix API doesn't allow us to directly display its contents.*   

Thanks,  
Valeriia


Tags: cloud

confluence-cloud
confluence https setup question
Asked by Anderson Hsu:

Dear all,

After follow the guidance at the link of <https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html>, we can connect <http://10.10.10.207:8443> (It's intranet lab link, you can not connect in internet) But while it will show the message when we connect it . How can we prevent it ? Although I try firefox and google chrome, it also have the same condition.

![https.png](/t5/image/serverpage/image-id/29258iFD3549A76BB0D0D9/image-size/large?v=v2&px=999 "https.png")![firewall.png](/t5/image/serverpage/image-id/29259i19F15465A2D8A5A2/image-size/large?v=v2&px=999 "firewall.png")


Answers:
author: miikhy
body: Hi Anderson,

Your certificate is working well here, the error message is just there because the Certification Authority is not recognized as legit by your browser (probably using a self-signed certificate). You can prevent this error by buying an SSL certificate from a trusted authority or by having an internal network trusting self-signed certificates (won't be possible on public internet).

Hope this helps!

Cheers

comments: author: Anderson Hsu
body: Would it be possible to use <https://10.10.10.207> to replace <https://10.10.10.207:8443> to connect it? Thanks for your kindly assistance.
Need help for confluence upgrading from 5.1.1 - 6.9.0
Asked by Bhagyalaxmi:

We were running confluence-5.1.1 prior, and now we need to upgrade this to confluence-6.9.0. So we are trying to setup in a test env, and get the backup there of the current data in Prod.

We have now a setup an empty site in TEST environment.

Could you please help us how to get the backups to the empty site ?


Answers:
author: Nic Brough -Adaptavist-
body: You need to talk to your server administrators about a route to transfer files between your servers.
Live search macro - results
Asked by Laura de sabbata:

We use very often the Live search macro, but it's not clear how and on which principle the result is based. As it's a full text search it cannot be in alphabetical order? Or do we have a certain sequence?


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Confluence search does have an ordering and score system:

What affects a document's score? {#toc-hId-1822854347}
------------------------------------------------------

All documents have the same chance to appear in search results. Weightings are made up of the following:

### Document Age {#toc-hId--925816119}

Newer Documents will be given a slightly higher score than older documents. Keep in mind that doesn't mean that newer documents will appear first, just that they give a slightly higher weight.

### Title {#toc-hId-816994216}

Confluence will look at the number of words within a title (excluding minor words, such as "the", "and" etc), and will check how many times a word appears in the title.

### Content {#toc-hId--1735162745}

As with the title, Confluence will look at the number of words within the content, and check how many times the number of words appear in the content.

### Popularity {#toc-hId-7647590}

Popular pages are those that have more incoming links. A page that has more incoming links will be ranked higher than other pages that share similar content.

Source:

<https://confluence.atlassian.com/confkb/how-do-i-understand-the-ranking-of-confluence-s-search-results-785614686.html>


Tags: confluence-server

live-search

server
Confluence: hide "Export to CSV" from insight object
Asked by Xavier:

HI all,

is it possible to hide / remove "Export to CSV" link from an Insight Object in Confluence ?  

Thanks in advance.  
Regards,


Answers:
author: g.andreoni
body: Hi all, I have the same issue, but I think that the proposed solution is not applicable because this is not a general funcionality of Confluence available at page level, but it's related to the Insight macro and nested into the script (there is not an "action-export-csv-link" and then it's not possible to hide it).

Any other idea?


author: Jessica
body: I'm also in need to remove the Export to CSV. Any ideas?

Cheers, Jessica


author: Josh Hahn
body: Any Answer?


author: Thomas B
body: If you go into General configuration \> Custom HTML, you can hide objects on pages across the entire Confluence platform. I do not have the "Export to CSV" option but I do have the "Export to Word" option. To remove this, I did the following:

1. Go to General configuration \> Custom HTML
2. \<style type="text/css"\>  
   #action-export-word-link{ display: none}  
   #import-word-doc{ display: none}  
   #action-view-storage-link{ display: none}  
   #action-view-source-link{ display: none}  
   \</style\>
3. You can see, this is just setting that option to display = none, effectively hiding the option.

If you don't know the name of the option, you could drill into the Elements of the page using F12, and going into the \<div section that contains the action name. I would assume your object name is "action-export-csv-link" based on the naming convention that Atlassian uses.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/29433i759831EAC376FA44/image-dimensions/342x404?v=v2 "Capture.PNG")

I hope this is helpful!

comments: author: Xavier
body: Hi Thomas,

thanks for your feedback.

Unfortunately, I'm not manager, and can not access to General Configuration, but I will ask to do this to good person.  

Regards


Tags: confluence-server

server
Moving Events from one Team Calendar to another
Asked by ortal ohayon:

Hi,

I'm in a middle of examining the Calendar App to so if it fits our needs.

I've created a Calendar and added an event (customize type) with several dates on this event type.

Now I created another Calendar, and wish this calendar to also include all the event instances I created for the other Calendar.

Meaning, I've created a customize event, added several dates on this event type.  
Now I want this event type to be shown on a few different Calendars.

How can I do that?

Here is the link to the dev env where tested it: <http://wikiold.clicksoftware.com/display/RMT/calendars>

Many thanks!


Answers:
author: Suren Raj
body: Hi Ortal,

Adding an event to multiple calendars as you describe has been requested in this suggestion ticket: [Ability to add one event to multiple calendars](https://jira.atlassian.com/browse/CONFSERVER-51244). The ticket is public so you may comment and/or vote to let the development team know you are interested. If you vote or comment you will be added as a watcher and notified of progress.

Thanks,

Suren Raj

comments: author: ortal ohayon
body: Many thanks Suren for your quick reply!

Any workaround for that?

Any estimation when the ability to add one event to multiple calendars will be enabled?


Tags: team-calendars-for-confluence
Including start date in Confluence tasks
Asked by Joyce van Eijk:

I know how to add a due date to a task in Confluence, but is it also possible to add a start date? I would like to see both.


Answers:
author: Grigory Salnikov
body: Hi and welcome to the Community!

As for now, there's no such functionality.

One way to make it easier is to put 2 "due dates" and come to an agreement that the first one is the "start date".

Hope this helps.

comments: author: Joyce van Eijk
body: Thanks! And when I then order my tasks by due date, will it take the first or second due date?


author: Grigory Salnikov
body: The first one.


author: Grigory Salnikov
body: So, it's better to make the second one the "start date" :)


author: Marissa White
body: I would like to see this feature also ... it is very frustrating to not have it


Tags: cloud

confluence-cloud
statuscode:501,"message":unable to save changes made outside the editor to ContentID(id=0)
Asked by jchen49gsu:

When I tried to used RESTAPI to request and post to confluence page, the error is

statuscode:501,"message":unable to save changes made outside the editor to ContentID(id=0) while collaborative editing is disabled.

Any one can tell me what happened and how to solve this problem? Very urgent to solve this issue. Thanks for help!


Answers:
author: Danyal Iqbal
body: You need to enable collaborative editing to edit the doc. If it is already activated, delete the plugin cache and retry.

See <https://confluence.atlassian.com/doc/collaborative-editing-858771779.html> and <https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html> for reference.


Tags: questions-for-confluence
Spade admin with page edit permissions, but no edit button
Asked by Maria Lysedal:

Hello,

I am the Space admin and the specific page that I want to edit does not have any edit restrictions, but the Edit button is missing on the page.

On other pages with the same parent page that also doesn't have edit restrictions the Edit button is there (so space admin can edit pages in the space).

I have also tried different browsers, other users, but nothing seems to work.

Ideas anyone?

Thanks

Maria


Answers:
author: Manon Soubies-Camy
body: Hello [@Maria Lysedal](/t5/user/viewprofilepage/user-id/535269),

Are you the only one not able to edit the page? Can the page creator edit it?

Since you say all green checkboxes are ticked for your permissions, I would check "Restricted Pages" in Space settings/tools \> Permissions, to ensure the page is not restricted.

If this confirms the page is not restricted, I would:

1. Hit "E" on the page to check if the keyboard shortcut works better?
2. Empty browser cache and try again
3. If you're on Cloud, reach out to [Atlassian support](https://support.atlassian.com/contact/#/) to check if this is a bug.

Hope this helps!

- Manon

comments: author: Maria Lysedal
body: Hello Manon

Hitting "E" worked - thank you so much. :-)

It was the same issue for the page creator and all other users as well.

Thanks


author: Manon Soubies-Camy
body: Glad it helped! :) This behaviour is still weird though, I'd recommend to reach out to your Confluence global admin or to [Atlassian support](https://support.atlassian.com/contact/?_ga=2.136842928.1866481874.1534144875-430393177.1534144875#/) to understand why the Edit button disappeared!


author: Moses Thomas
body: [@Maria Lysedal](/t5/user/viewprofilepage/user-id/535269)As space a admin go to space tools \> permissions and check whether you have the add permission. If not you need to give your self this permission, You should be fine.

best!

comments: author: Maria Lysedal
body: Sorry, I have all the permissions to the space (all green checkboxes are ticked) and can edit all other pages in the space.


Tags: button

edit

permission
Getting error for limitations of number of users for your license, while trying to edit any page.
Asked by Swarup Kumar Sil:

Hi,

I am getting the below error while trying to edit any page in Confluence:

#### This Confluence installation is not licensed for additional users {#toc-hId-1429022264}

You have exceeded the maximum number of users for your license. You will still be able to view content, but in order to create or edit content, you must reduce the number of active users in the installation.

There are two ways to reduce the number of active users:

* Disable users
* Delete users

To disable or delete a user, visit the [Users](https://dsu-confluence.nestle.biz/admin/users/browseusers.action) page then search for their name. After following the appropriate link you can choose the 'Remove' or 'Disable' option.

Please help/guide me how could I resolve the issue or whom should I contact, as I haveno idea from where I could have search who is the admin user of Confluence pages.


Answers:
author: Maarten Cautreels
body: Hi Swarup,

The message simply says you have too many active users (more than your license allows). Thus you or an admin must lower the amount of active users by disabling or deleting users.

You can do so through the user management page in Confluence. More specifically deleting/disabling users, you can read [here](https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html) how.

Hope this helps,

Maarten
The Recently Updated Macro doesn't display comments when a label is entered.
Asked by John Lemmons:

I'm using the "recently updated" macro to scan for changes to a particular segment of our confluence site, those pages labeled as "xwessd-training." If I set the content type filter to "comment" and add a label, I don't get any results. There are several inline and page comments that should appear.

Troubleshooting:

1. If I try a different label, I get the same result, no comments when there are actually several.
2. If I set the content type to "page" it correctly filters with that label.
3. If I leave content type set to "comment" but eliminate the label, it will correctly show all comments on our space. However, I only want comments from the labeled pages.

Any insights? Defect, design or user error?

### Confluence 6.8.2 {#toc-hId-1625535642}


Answers:
author: Georges Moussayan
body: I'm facing the same issue on confluence cloud.


author: Sattesh M
body: Hello John,

It looks like you've hit into a known issue with Confluence's "Recently Updated" macro. :(

* [When the labels parameter is used in the recently-updated macro, Attachments, Comments and Mail changes are not returned](https://jira.atlassian.com/browse/CONFSERVER-8579)

There's no known workaround for this issue at the moment, so do vote, watch, and leave a comment on the ticket above, to raise the visibility of it.  
Let me know if you have any questions.  

Cheers,  
Sattesh


Tags: cloud
Confluence storage space and method
Asked by Elias Nassiopoulos:

Dear Sir or Madam,

We are setting up a confluence server in our server, and we have a question about file storage: the question is:

- We attach a photo (that is saved on our machine on c:\\Photos) to a Confluence page. Say TestPhoto.jpg

- We then delete the photo from the drive c:\\Photos

- We can still see the attachment though in confluence. So we assume (as we thought) that all files attached are copied by confluence. We found that they get stored in ..\\Atlassian\\ApplicationData\\Confluence\\Attachments, and we managed to find the copied image in on of the folders.

- However even if we delete that, we still can see the attachment in the confluence page. So we assume it is again stored somewhere else.

- Can you help us understand a bit this whole thing? Where are the attachments stored? And how? Can someone delete an attachment and have it deleted (break the link) with confluence?

we would really appreciate an explanation, as we want to keep a track of what is happening in the background and make the best out of the tools, and find the best processes for backups etc..

Many thanks.


Answers:
author: Moses Thomas
body: [@Elias Nassiopoulos](/t5/user/viewprofilepage/user-id/1764099)Attachments are stored in the files system as you have mentioned the folder, if you want to delete from this folder then you need to understand the logic behind it see here [Hierarchical File System Attachment Storage](https://confluence.atlassian.com/doc/hierarchical-file-system-attachment-storage-704578486.html) on how the structure works! and how to search for attachments. When you understand it then delete exact folder which the attachment are stored in the server( they are stored in some form of encoded characters for images, and for text files they should be stored as they are) after deleting there you should restart confluence server for changes to take place. You may want to back up this folder before doing this in case something goes wrong.

I suggest you delete attachment directly from space/page and it will disappear to the trash where you can permanently delete it. See how to delete attachment from space [Manage Files](https://confluence.atlassian.com/doc/manage-files-139415.html)

Best!


author: Nic Brough -Adaptavist-
body: Confluence stores attachments in its "home" directory, which is a place for all its working data (and attachments).

That storage is what you have found at ..\\Atlassian\\ApplicationData\\Confluence\\Attachments

\> However even if we delete that,

**DO NOT DO THAT**. Attachment data is managed in the application, and it's not just the files, there's metadata and caching around them. You removing stuff it expects to find there is going to break it. Or even changing it. Stop messing with data Confluence has put in a place for itself. Ideally, make the directories accessible only to the confluence user, so your humans can't do stupid things with it at all.

For backups, see <https://confluence.atlassian.com/doc/production-backup-strategy-38797389.html>


Tags: confluence-server

server
mobile app(SERVER) for 'Questions'
Asked by Yongki Won:

Would you plan to develop a function of mobile app(SERVER) for 'Questions'?

likewise Discourse, I thinks that Questions needs to mobile app with push notification and recommendation feature.

If you got a plan to develope feature, when is it?


Answers:
author: AhmadDanial
body: Hi there, Yongki.

While Confluence Questions is actually part of Confluence as an add-on, there is a a request to have it deployed as a standalone product here:

* [CONFSERVER-51773: Ability to deploy Confluence Questions as a separate product independent of Confluence](https://jira.atlassian.com/browse/CONFSERVER-51773)

As for having a mobile app for it, that will be possible when the suggestion above gets implemented. For now, the Confluence Cloud / Server mobile client does not have the feature built in to the app specifically. This is being tracked separately here:

* [CQ-1833: Confluence Questions in Mobile](https://jira.atlassian.com/browse/CQ-1833)

I encourage you to visit the suggestion page linked above and click the *Vote* and *Watch* links near the top right to show support for the feature. By doing this, it will ensure you are proactively informed of progress and updates going forward.

Feedbacks are appreciated too. You can do this by leaving a comment on the ticket as this helps us prioritize \& understand the use case of the feature request. Hope that helps!


Tags: confluence-server

server