Source tree installation fails on log in process
Asked by ricardo aijon:

Hi.

When i try to install the SourceTree software with my atlassian account that has been activated , the installation process fails.

After third step of installation process , log on into your atlassian account and use and existing account.

I fill all the fields required , user and password and the following message is shown :

"Something went wrong while attempting to validate your credentials."

I have tried to reset my acoount passwod with the same result.

I can log in into atlassian site with my credentials with no problems.

I have searched for a application log file at my computer and there is one at

folder \[userWindows\\AppData\\Local\\Atlassian\\SourceTree\] \\sourcetree.log

who has this error message :

ERROR \[2018-02-01 08:45:13,474\] \[1\] \[SourceTree.App\] \[.ctor\] - finish EnsureSquirrelExecutionStubIsCopied

I have tried several versions of SourceTree with the same issue.

Thanks.


Answers:
author: Brian Cline
body: Successfully resolved this issue on Windows Server 2012 R2.

1. Added \*.atlassian.com to Trusted sites (Internet Properties \> Security \> Trusted sites \> Sites)
2. Edited the security settings (Custom Level) for Trusted sites to:

* Enable Access data sources across domains (under Miscellaneous)
* Enable Allow META REFRESH (under Miscellaneous)
* Enable Active scripting (under Scripting)

I hope this helps someone else!

comments: author: Spencer Blackman
body: Thank you!!


author: ayming
body: I have permission to install sourcetree but I cannot edit all settings in 'Internet Options \> Security'. Please help...


author: Nadeem Ahmed
body: I got it working after following the steps, Thanks


author: Vladimir Sher
body: Works for me. Thanks a lot!


author: dublez007
body: Same issue for me too.

comments: author: Nadeem Ahmed
body: +1 facing the same issue


author: Michal Beniak
body: Same issue here. Its driving me crazy!


author: Ana Retamal
body: Hi Ricardo! Thanks for providing that error message. You can find the solution in this other [Community thread](https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-failed-to-start/qaq-p/642445), it's the answer proposed by Mike Corsaro:
> Please navigate to the config file location (C:\\Users\\{USERNAME}\\AppData\\Local\\Atlassian\\SourceTree.exe_{RANDOM_GUID}\\2.3.1.0\\user.config) and find the following line:
>
> \<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String"\>
>
> \<value\>True\</value\>
>
> \</setting\>
>
> Make sure that value is set to ***True***

Let us know if it worked for you!

Best regards,

Ana

comments: author: Rick Laird
body: Ana, I have the same issue. I have looked and looked for a solution.

Will Atlassian come out with an installation that works?

There does to seem to be a solution.

Rick


author: PDHI Licensing
body: Same issue here on SourceTree 2.5.5, none of the posted solutions solves the problem.


author: Arvind Gudipati
body: same issue here as well...


author: PDHI Licensing
body: [@Ana Retamal](/t5/user/viewprofilepage/user-id/1067288) I've got 3 new developers starting on 5/29 and a fourth on 6/11. We are licensed users of many atlassian tools. It would be nice if they were able to use SourceTree to connect to our repos.

Is a solution in the works for this?


Tags: windows