youngmon/atlassian-qna huggingface dataset:
User Picker (multiple users) fields
Asked by Sarah Cristina Bizewski:

This week we migrated an org to another org, and we had a problem in the User Picker (multiple users) fields, where service team permission users can't select anyone. Administrators, on the other hand, can. What could it be?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Sarah Cristina Bizewski](/t5/user/viewprofilepage/user-id/5530034)

You haven't provide a lot of info to better understand the cause of this. Certain questions:

* Where in the workflow do the agent can't select anyone?
* Does the project use the same permissions as in the other org?
* Do the agents in this project, are in the "Browse users and groups" global permission (**possible cause**)
* When you say administrators, are you referring to project admins, or to jira admin?

Cheers.

comments: author: Sarah Cristina Bizewski
body: **Where in the workflow can the agent not select anyone?** It is a purchase flow, after the quotation, the approval of the quoted value is carried out. In the workflow, in the transition of stages, we have defined the "approvers" field, and the admin users can view them. Only the service team users of the project cannot.

**Does the project use the same permissions as in the other organization?** Yes, nothing has changed. As mentioned earlier, administrators are able to perform the action

**Os agentes neste projeto est?o na permiss?o global "Procurar usu?rios e grupos" (poss?vel causa):** Onde verifico?

**When you say administrators, are you referring to project admins, or to jira admin?**Jira admin


author: Alex Koxaras _Relational_
body: You have to ask the jira admins to check the global permissions:

![browse users.png](https://community.atlassian.com/t5/image/serverpage/image-id/337955iFED30D0B9E81DC67/image-size/large?v=v2&px=999 "browse users.png")


author: Sarah Cristina Bizewski
body: I have validated the global permissions settings, and they seem to me to be correct.  
But user Alana, for example, remains without access.

![Screenshot_35.png](https://community.atlassian.com/t5/image/serverpage/image-id/337978iBBDBD85699A8643C/image-size/large?v=v2&px=999 "Screenshot_35.png")![Screenshot_36.png](https://community.atlassian.com/t5/image/serverpage/image-id/337980iFE01EDEAC3A6FF60/image-size/large?v=v2&px=999 "Screenshot_36.png")![Screenshot_37.png](https://community.atlassian.com/t5/image/serverpage/image-id/337979iA1DB90D3DEF86399/image-size/large?v=v2&px=999 "Screenshot_37.png")


author: Sarah Cristina Bizewski
body: Sorry, the second print I sent wrong. It is correct![Screenshot_38.png](https://community.atlassian.com/t5/image/serverpage/image-id/337987iC408D2B65076F511/image-size/large?v=v2&px=999 "Screenshot_38.png")


author: Alex Koxaras _Relational_
body: Jira-servicemanagement-users-dynamox is not granted the browse users and group global permission, at least from what I see in your screenshot. So you have to grant them this permission


Tags: cloud

jira-cloud
How to give somebody access to jira project with admin out
Asked by Alison Vermoortel:

Hallo,

Our jira admin is out.

We now need to grant somebody access to a project.

This user is already created within our jira but does not have access to that specific project.

Is there anyway to grant that specific user access?

Kr,

Alison


Answers:
author: Anandhi Arumugam
body: Hi [@Alison Vermoortel](/t5/user/viewprofilepage/user-id/5552607) If you are the Project Administrator, Go to the Project Settings -\> People section and 'Add People' to the required role.

If you are using Jira DC, then go to Project Settings -\> Users and Roles and add the user to the required role.

Hope this answers your question.

comments: author: Alison Vermoortel
body: hallo [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450)

The problem is that I am not the project admin and the admin is out for 3 weeks.

Kr,

Alison


author: Anandhi Arumugam
body: Unfortunately, you should either be the Jira Administrator or atleast the Project Administrator (or may be the Project Lead, if they have right permissions) to be able to provide user access. Otherwise, please get in touch with the Project Lead. I understand that the Jira admin is out. But please see if you can contact the Project's Lead.


author: Alison Vermoortel
body: [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450)

The lead is also out


author: Anandhi Arumugam
body: Do you know if there are any other users who act as the Project level administrators? (not the Jira admin, but project admin). Usually there are more than one users as admins of a project.

If there is no one else, then the only way forward is to wait for either the Project Lead or the Jira Admin to come in.


Tags: cloud

jira-cloud
How to create a report where all new tickets from the last x days are shown?
Asked by Nicolai Zidorn:

Hi everyone,

I want to have a report where I can see how many tickets were created in the last x-days, e.g. in the last 30 days/ last 60 days etc.


Answers:
author: Lucas Lombardo
body: Hello,  

Here is a JQL query that you can use to filter the issues created in the last 30 days :

`project = "YourProjectKey" AND created >= -30d`  

`You can use the "Save as" button to save this filter for future use.`  
`You will see the number of issue filtered on the top right of the search. `


author: Danut M _StonikByte_
body: Hi [@Nicolai Zidorn](/t5/user/viewprofilepage/user-id/5552581),

A possible solution would be to use some of the gadgets offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadgets%20agile%20stonikbyte) app.

A good example is the **Advanced Issue Filter Formula gadget**, which can display the count of issues form up-to six filters.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338082iBAE01CAD7D3A6E40/image-size/large?v=v2&px=999 "image.png")

This can be achieved by configuring the gadget like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338083iF90FDFFBC2E84DAB/image-size/large?v=v2&px=999 "image.png")

Very helpful for your use case can be the **Issue Filter Formula gadget** and the **Pivot Table \& Pivot Chart gadget** . The app offers a **1-month free trial**.

Hope this helps.

Danut.


Tags: cloud

jira-cloud
What permission settings do I allow so that team members can assign a fix version to jira ticket?
Asked by Sharna:

I'd like team members to be able to assign fix versions themselves to keep releases up-to-date as they work. Where in the project permission settings can I enable this?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Sharna](/t5/user/viewprofilepage/user-id/4775116) and welcome to the community,

Please take into account the following:

* You have to have the resolve issue permissions which allow you to set the version
* At least one versions should exist in the project
* The fix version field should be on the edit screen


author: Tansu Akdeniz
body: Hi [@Sharna](/t5/user/viewprofilepage/user-id/4775116)

Welcome to the community.

You need to have Resolve Issues permission to set fix versions.

comments: author: Sharna
body: Thank you Tansu! :)


Tags: cloud

jira-cloud
ldap vs external user
Asked by Darius Tanz:

hello,

We use Jira in our corporate company and logins are only through LDAP.

The permissions of our projects are assigned to the "jira-software-user" group by default. However, we created a new schema for our two new projects, called "externaluserank" and access to this schema is set to "externalusergroup" only.

We added two people as external users and assigned them to the "externalusergroup" group. However, these users cannot log in. When we add these users to the "jira-software-user" group they can log in, but when they are removed from this group they cannot log in again.

We need your help on how to solve this important issue.

Thank you.


Answers:
author: John Funk
body: Hi Darius,

You need to grant access to the Jira Software product to the externalusergroup group.

Also, it's a better idea to grant permissions based on Project Roles rather than groups. You can then give the group the a project role that gives them access to the project if you like. It helps to avoid things like this.

comments: author: Darius Tanz
body: Hello. Thanks for your answer. There is a problem like this;

In all other projects it is set as "any logged in user". When I add an external user, he can see other projects.

Therefore, it was necessary to edit from shaman. However, if I do not assign it to the group as jira-software, he cannot log in.

How can I solve this?


author: Dick
body: Just like [@John Funk](/t5/user/viewprofilepage/user-id/7148) said.

Please realize that up to now, you've actually been cutting corners on the security front by using the 'any logged in user' group.

So it's time to man-up, bite the bullet and provide proper roles to the projects.

There is no other way.


author: Darius Tanz
body: You are right, thank you very much. I wish you good work.


author: John Funk
body: You are very welcome!


author: Anandhi Arumugam
body: Hi [@Darius Tanz](/t5/user/viewprofilepage/user-id/5357510)

If you want the External user to view a Software project, the only way is for the user to added to the Jira Software application access (jira-software-users group). This means the user will be able to view anything accessible to logged in users. If you wish to change the permissions, the way forward will be to alter existing permission schemes to provide access only based on Project Roles as [@John Funk](/t5/user/viewprofilepage/user-id/5415940) mentioned.

This means, assign permissions in permission schemes to Administrator or Developer or Users project role and change the Project People assignment to these respective Roles. I know it is a tedious task, but consider it as a chance to establish Governance.

Hope this helps.


Tags: data-center

jira-data-center
For company-managed software projects, you cannot paste images in the description?
Asked by George Bliss:

Hello,

For company-managed software projects, you cannot paste images in the description like you can for team-managed software projects? Any thoughts? Examples below:

#### ++**Team-managed software project**++ {#toc-hId-349571858}

![Image 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/337897iD1E8BD39875170AD/image-size/large?v=v2&px=999 "Image 1.png")

#### ++**Company-managed Software Project**++ {#toc-hId--1457882605}

![Image 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/337896i1213D6827B18DE32/image-size/large?v=v2&px=999 "Image 2.png")

Kind regards,

George


Answers:
author: Alex Koxaras _Relational_
body: Hi [@George Bliss](/t5/user/viewprofilepage/user-id/4134617) sure you can paste pictures inside the description, as long as the renderer of that field is set to wiki. If you click inside the description what are you seeing?

comments: author: George Bliss
body: Alex - your a genius, Thank you - problem solved!


Tags: cloud

jira-cloud
Is there a way to access Automations when using the Trello app in iPad?
Asked by Yaar Or:

I am trying to create a reminder to a card for more than two days before the card is due, and according to a community question - I should use Automations.

So I am trying to create an automation in my iPad so that a comment to a certain card will be filed, and I can't find the Automation section.

Where is it? Is it supposed to be supported in iPadOS?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Yaar Or](/t5/user/viewprofilepage/user-id/5424303) !

I'd suggesting using the wep app of Trello, as it will be possible to solve your issue.

When you select your board, you need to tap on the lighting bolt icon and will display the automation.

Picture attached:

![Screenshot 2024-02-07 at 11.38.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/304875iA65018364C67D640/image-size/large?v=v2&px=999 "Screenshot 2024-02-07 at 11.38.08.png")

If you have a different iPad model, the process is the same.
How to restore my previous boards?
Asked by Wangzydl:

The Boards BPLOA rewrite project have importent content? please help to recover it. Thank you.


Answers:
author: Megha Rajanna
body: HI [@Wangzydl](/t5/user/viewprofilepage/user-id/5424081)

To restore your previous boards, you can follow these steps:

1. **Check for Recently Closed Boards:** Log in to Trello and navigate to your boards list. Scroll down to the bottom, and you should see a section labeled "Closed Boards." Click on it to expand and see if your previous boards are listed there. If you find the boards you want to restore, you can reopen them by clicking the "Re-open" button next to each board.

2. **Search for Archived Boards:** If you can't find your boards in the "Closed Boards" section, they might be archived. In the boards list, click on the "Filter" option (usually located at the top-right corner) and select "Archived Items." This will show you all the boards you have archived. If you find the boards you want to restore, you can unarchive them by clicking on the board name and then selecting "Send to board."

3. **Restore from Backup:** If your boards are not found in the Closed or Archived sections, it's possible that they have been permanently deleted. In this case, you would need to rely on any backups you may have created. If you have previously exported your Trello data or have backups stored elsewhere, you can import these backups to restore your boards.

THANK YOU
connexion comment faire pour rester connecter
Asked by barnier:

Bonjour

J'ai cr?e un compte, mon mot de passe fonctionne

Toutefois j'aimerais ne pas retaper syst?matiquement mes codes ? chaque connexion : comment faire ?

Je vous remercie

bonne journ?e

C Barnier


Answers:
author: C?line G_
body: Bonjour,

Je suis dans le m?me cas que [@barnier](/t5/user/viewprofilepage/user-id/5424191), je dois syst?matiquement me reconnecter , alors qu'avant je n'avais pas ce soucis. Depuis 1 mois, je dois me reconnecter tous les 10 min sur mes projets.

Perte de temps intempestives.


author: Alex W
body: Hi [@barnier](/t5/user/viewprofilepage/user-id/5424191) - welcome to the Community!

I'm not 100% sure what you mean by this, can you elaborate on what you're asking?

You're also welcome to reach out in the French Community Group if you're looking for support in French: <https://community.atlassian.com/t5/Atlassian-en-fran%C3%A7ais/gh-p/Francais>

comments: author: C?line G_
body: Je me connecte et je suis d?connect?e au bout de 10min. C'est pas normal, si je me connecte sur mon espace, j'y reste connect?e jusqu'? que je ferme mon pc normalement.
My Trello Board has Disappeared
Asked by Paulina Kleinberger:

I use my Trello board everyday. I logged in today and my board is gone. The message I'm getting is:

Something went wrong {#toc-hId--385809039}
------------------------------------------

We're having trouble sending your access request. Please refresh the page and try again.

Does anyone know how I can get my board back?


Answers:
author: Rodolfo Moreira
body: Hello Paulina,

Could you please check if you have any other usernames or emails that you may have used for a different Trello account? It's possible that you might be logging into a separate account, which is why you're unable to see your boards.

You could try the following:

1. **Open a private/incognito window:** Log in to Trello using a private window in your browser to see if any boards appear under a different account.
2. **Check your email for login confirmations:** Search your email for any past Trello login confirmation emails. The address used for those emails could be the one linked to your account.
3. **Verify your email in Trello:** In the top right corner of Trello, click your profile picture. You can see the email address currently associated with your account.

![2024-02-09_10-09-40.png](https://community.atlassian.com/t5/image/serverpage/image-id/305454i4C6AF8EEC07A7277/image-dimensions/274x636?v=v2 "2024-02-09_10-09-40.png")

If you're still unable to find the boards, I advise you opening a ticket with us so you don't need to share any private details here: [submit a new ticket](https://trello.com/en/contact#/)

Have a nice Friday

comments: author: Paulina Kleinberger
body: I followed the instructions you outlined above and still no board. I already submitted a ticket on 2/5/24 and still haven't received a response. Is there any other help you could provide me with? Or a way to expedite this issue?


author: Rodolfo Moreira
body: Hello Paulina,

I have received your support ticket. We will continue our discussion directly within the ticket.
Worksplace question
Asked by William Hofer:

Are rules that i am creating for a board that multiple people are a part of only my rules or are the rules belonging to the board? I was invited to a board as a guest but the rules i created only seamed visible on my end and now from the board admins end.

Also with the buttons. I created buttons but the buttons were not visible to the board admin when he opened up the card. Now i am a board admin and i am wondering if any rules i make and buttons i create will stick with the board and everyone on the board?

Also, what happens when i leave the board? Will the rules and buttons i made disappear off the board?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@William Hofer](/t5/user/viewprofilepage/user-id/5423840)   
1. Rules are created at the user level. Board admins can view all rules enabled on the board. See [here.](https://support.atlassian.com/trello/docs/administrative-powers-in-butler/)

2. See "Share automation buttons" [here](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Managing-Automations).

3. I believe it stays enabled on the board, however, it will run into an error when trying to execute the automation and fail. The "performer" of the automation is tied to your user, so if you are not a member of the board, you don't have privileges to make changes to the board, hence the automation would not run.

I would recommend creating the automations with a bot user (service account) rather than a personal account and ensure all admins have access to this user.
Group Cards
Asked by William Hofer:

Is it possible to group cards together? I am using my board to move jobs from one work station to the next and some jobs are grouped. instead of having individual cards I'm think it would be nice to be able to group them somehow.


Answers:
author: ?i?dem B?y?ka?ik
body: Hi [@William Hofer](/t5/user/viewprofilepage/user-id/5423840),

Have you tried the Dashcards Power-Up by Trello? Dashcards allows you to track any set of tasks across all the boards where you work. You can filter and group cards based on label, assignee, list, etc. And the number of cards matched is shown on a Dashcard on your board. Dashcards update automatically as the cards change.

<https://support.atlassian.com/trello/docs/trello-dashcards/>

<br />

Hope that helps,

Cigdem


author: Maria
body: Hi [@William Hofer](/t5/user/viewprofilepage/user-id/5423840)   

It's Mary from [Planyway power-up for Trello](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions)

I believe [Trello swimlanes that we provide in Planyway](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions) will work well for you. You'll be able to group cards on the board view by team members or board labels that may streamline your workflow.

![?????? ?????? 2024-02-07 112715.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/304793i9AB8561FFC560E52/image-size/large?v=v2&px=999 "?????? ?????? 2024-02-07 112715.jpg")


author: Hannah Humbert - Simpla Workflows
body: [@William Hofer](/t5/user/viewprofilepage/user-id/5423840) there are different ways to approach this depending on your workflow. One way is to use linked cards as shown below:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/304769i7382A00CBA5930CB/image-dimensions/515x333?v=v2 "image.png")  

Or use linked checklist items:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/304770iB1AD327D39C4C8CE/image-dimensions/513x359?v=v2 "image.png")  

All you're doing is copying the card and pasting it into another card (you can use the ctrl + c / ctrl + v shortcut to make things easier).

Once the cards are linked, you can then automate actions. E.g. "when a card moves to list "B", for each card linked in the attachments, move cards to list "B".
Set Calendar view to default to Month view
Asked by Garth Moore:

The Calendar is set to show Weekly, can i change it to land on Month as the default setting/


Answers:
author: Beckview Studios
body: I want to know this too. there must be a way without needing a power up!


author: Maria
body: Hi [@Garth Moore](/t5/user/viewprofilepage/user-id/5423913)   

It's Mary from [Planyway power-up for Trello](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions)

I believe Trello calendar only has the weekly view. To be able to visualize work on the monthly view, you need to consider a power-up. [Planyway calendar for Trello](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions) provides different calendar options including monthly + timeline is also available.

![Team Calendar](https://files.planyway.com/assets/3.0.556/img/trello/cases/team-calendar.png)
Is it possible to prevent users from Free trial version of Trello
Asked by David Garza:

We would like to add Trelloo as an available app in Teams, however we only want the paid version of Trello and not the free trial version. Is this possible?

Thank you


Answers:
author: Gaurav Kataria
body: David, it is possible to take over all accounts (current and future) that are associated with your company domain, if you claim your domain through the Atlassian AdminHub. This [article](https://support.atlassian.com/trello/docs/how-to-manage-trello-in-your-organization/) explains the process at high-level and includes links to more detailed pages. Once, those user accounts are owned/managed by your company, then you can setup rules for [automatically assigning them an Enterprise license,](https://support.atlassian.com/trello/docs/managing-enterprise-licenses-automatically/)if you choose.
Quick Add dialog is showing up blank on my Mac
Asked by Leeke_ Selwyn:

Hi,   

Recently, I'm seeing a persistent issue where the Quick Add dialog is showing up for a brief instant as normal, then it is blanked out, and shows as a white area on screen.

I've managed to solve this temporarily by removing the data folder (\~/Users/selwyn.leeke/Library/Containers/com.atlassian.trello/Data), but the issue reappears after about 8 hours of use and I need to repeat the process.

This is relatively frustrating, since I need to log in again, and make my settings customizations again each time.

Any help would be really appreciated ?

Thanks in advance!

FYI, I'm running version **2.14.5-706**


Answers:
author: Leeke_ Selwyn
body: This seems not to be an issue anymore on **2.14.6-768**.


author: Gerrit Haaland
body: same here! Same build


Tags: mac
Admin no longer works for the company, how do we remove
Asked by Emma Beasley:

Our Admin has left our company, we did not realise she had used a personal email to set it all up. we need to remover her ASAP.

Any help would be much appreciated


Answers:
author: Cody C.
body: Hey Emma! The very best option would be to get in touch with her through her personal email and ask for help handing the Workspace and boards back over to you.

We can't edit the owner of a Workspace, mostly out of an abundant concern for security, but hopefully she'll be able to help get that transferred.

If it's a Free Workspace, you could also upgrade and assume ownership of that Workspace and the board within it for yourself. We have a bit more on that here over on our pricing page: <https://trello.com/pricing>