the question plugin by atlassian can't create new question
Asked by x2y:

1.the plugin can't use ,but not all of them can't, they can't create new question and can't see that we take in the past  
2.we have reload all of them ,such as system of confluence and plugin  
3.at first,they can use,but wait about severl hours,this question appeared.  
4.we find after reload but they are still only two modle can't open,other we can. we don't know how to enable that.![17_08532167.png](https://community.atlassian.com/t5/image/serverpage/image-id/324358iD0EEBC7EF6284324/image-size/large?v=v2&px=999 "17_08532167.png")![17_08524820.png](https://community.atlassian.com/t5/image/serverpage/image-id/324359i73A7C6950B5202F5/image-size/large?v=v2&px=999 "17_08524820.png")![17_08531258.png](https://community.atlassian.com/t5/image/serverpage/image-id/324360i65A3CBA466D37647/image-size/large?v=v2&px=999 "17_08531258.png")![17_08530419.png](https://community.atlassian.com/t5/image/serverpage/image-id/324361iE6275947A3E4AC93/image-size/large?v=v2&px=999 "17_08530419.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@x2y](/t5/user/viewprofilepage/user-id/5495429) and welcome,

please check the atlassian-confluence.log file under home folder and provide us more information about the error that appears.

Fabio

comments: author: x2y
body: ok,please wait me a moment.the first i reload all of them and this question solution without any reason.but today they came again.


author: x2y
body: ![log1.png](https://community.atlassian.com/t5/image/serverpage/image-id/326472iFC30EE50C7D00552/image-size/large?v=v2&px=999 "log1.png")![log2.png](https://community.atlassian.com/t5/image/serverpage/image-id/326471i827512F587222BAD/image-size/large?v=v2&px=999 "log2.png")![log3.png](https://community.atlassian.com/t5/image/serverpage/image-id/326473i5F55717481A0CA7A/image-size/large?v=v2&px=999 "log3.png")![log4.png](https://community.atlassian.com/t5/image/serverpage/image-id/326474i0B4F07265A6DC780/image-size/large?v=v2&px=999 "log4.png")![log5.png](https://community.atlassian.com/t5/image/serverpage/image-id/326477iE6FA7227E64F89FA/image-size/large?v=v2&px=999 "log5.png")![log6.png](https://community.atlassian.com/t5/image/serverpage/image-id/326476i85F55619BADBDE77/image-size/large?v=v2&px=999 "log6.png")![log7.png](https://community.atlassian.com/t5/image/serverpage/image-id/326475i935F139F9EBAD994/image-size/large?v=v2&px=999 "log7.png")


author: x2y
body: I'm sorry to wait so long to reply to you. First of all, this problem disappeared after I reinstalled the entire system and the problem library plug-in last time, so I didn't continue to pursue this problem, it turned out to be a problem yesterday, so I came back here to see if there were any effective solutions. Second, the problem I found after the reinstallation is not related to several models that are disabled on the plug-in itself, because the two disabled models are also disabled in the state that they can be used after the reinstallation. Finally, I guess the problem is that there is a problem in the database of the problem library plug-in itself, because I found that the data of the system itself can be updated and stored, but the problem of the plug-in can not create new problems, and showing old problems from the past. The screenshot above is only part of that log file, and many more were generated yesterday, if you need to refer to the rest please let me know, thank you very much for your help


Tags: app