youngmon/atlassian-qna huggingface dataset:
Getting error while saving source code chekout configuration.
Asked by kunal_bitbucket:

Hi,

I am getting below attached error while saving source code checkout configuration.

Please help me what am I doing wrong here.

![Capture.JPG](/t5/image/serverpage/image-id/86101iA95D8574478BB7F4/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Jimmy Seddon
body: Hi [@kunal_bitbucket](/t5/user/viewprofilepage/user-id/3804885),

I'd recommend taking a look at the Bamboo server log to see if there is a more detailed error message, as the one you have provided doesn't really help much.

You will want to find the atlassian-bamboo.log file which is located in the logs folder of the bamboo_home directory.

I hope that helps!

-Jimmy
Bamboo downgrade? (6.10.4 -> 6.9.2)
Asked by Robert Kulyassa:

After upgrading to the latest Bamboo (6.10.4) I have some issues(\*), I wonder if I could downgrade to 6.9.2. I don't see any official guide to downgrade. I easily could swap the binaries (as I do in an upgrade), but I guess on the startup the database is upgraded too, so I don't know if the old binary would work with the upgraded database structure... (The release notes doesn't mention if any of DB upgrade happened).

I could revert my changes from the backup, but then I would loose weeks of build history, what I really don't want, the downgrade would really help.

(\*): I have issues with the agents connection, that's another topic, I going to open a ticket for the support, but the quick solution still would be the downgrade.


Answers:
author: Jeyanthan I
body: Downgrading Bamboo to an older version is not recommended as the upgrade not only alters binaries, but also the database structure and all the dependencies as you mentioned.

The best overall course of action would be a system rollback with a snapshot, if available. If not, approaching Atlassian Support for fixing your ongoing issues is recommended.

The other option to downgrade is probably to do an export and import it onto an older fresh Bamboo instance. But, this might likely not work as exports are usually forward compatible and not backward compatible.

Cheers,  
Jey


Tags: downgrade

upgrade
Used the https to connect GIT repository, but got error: Unknown option: -c
Asked by Amber_Abstract:

I was trying to setup up a GIT respository in Bamboo build plan by using this format:

[https://host.xz\[:port\]/path/to/repo.git](https://host.xz[:port]/path/to/repo.git?)

But it cannot connect with the errow below:

We couldn't connect to the repository. Here's what we got back:

```
Unknown option: -c
usage: git [--version] [--exec-path[=GIT_EXEC_PATH]] [--html-path]
           [-p|--paginate|--no-pager] [--no-replace-objects]
           [--bare] [--git-dir=GIT_DIR] [--work-tree=GIT_WORK_TREE]
           [--help] COMMAND [ARGS]
```

What may go wrong ? Thanks.


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Sounds like you're not running a [supported version](https://confluence.atlassian.com/bamboo/supported-platforms-289276764.html) of Git. Check that doc for the version of Bamboo you are running.

comments: author: Amber_Abstract
body: Thanks for your replay. The Bamboo version is 6.10.2 build 61006. What is the compatible version of GIT ? Thanks.


author: Jeyanthan I
body: Hey [@Amber_Abstract](/t5/user/viewprofilepage/user-id/2325258) ,

Git 1.8.5 and later is supported as per [the official documentation](https://confluence.atlassian.com/bamboo/supported-platforms-289276764.html).

Cheers,  
Jey
Do not offer all options in the priority field depending on the question types?
Asked by MyCloud Admin:

I have priority for project "test" but for some request forms I want some options in the priority field are not displayed.

![prioonet.png](https://community.atlassian.com/t5/image/serverpage/image-id/331305iEC62E1A296461E2C/image-size/large?v=v2&px=999 "prioonet.png")


Answers:
author: Joseph Chung Yin
body: [@MyCloud Admin](/t5/user/viewprofilepage/user-id/5525260) -

Welcome to the community. By default, Priority Scheme applies to the entire project for all issue types the project used. Those issue types are then utilized to support your different request types setup. The same set of priority will not changed for all the irequest types.

Are you stating after you associated "onet" priority configuration to your TEST project, your TEST project is not displaying the priority listed from "onet" configuration? Please clarify.

You may want to ensure that your project level priority scheme configuration are properly implemented.

If you want to have different priority options listed for different request types within the same project based on the request types, then you will need to search in Atlassian Marketplace for possible third party add-ons.

Please advise, so we can assist you further.

Best, Joseph Chung Yin

comments: author: MyCloud Admin
body: Hello :)

I have a priority field with the value: 'minor', 'major', blocking', for 'incident' type tickets I only want the customer to have the option to choose "minor" or "major".


author: Joseph Chung Yin
body: [@MyCloud Admin](/t5/user/viewprofilepage/user-id/5525260) -

Unfortunately, this is not possible out of the box. You will need to search in Atlassian Marketplace for possible third party add-ons.

One possible workaround option will be that for you to create a custom dropdown field containing those two specific values. Of course you will need to hide the system's Priority field out from your customers in the Request Type configuration, and expose the custom field to them. The system's priority field will only be available for your agents when accessing the issues via the project UI.

Hope this helps.

Best, Joseph


Tags: cloud

jira-service-management

jira-service-management-cloud
Filtros en Insight
Asked by MooveCars ITSoft:

Buenas tardes...

Tengo dos preguntas en la base de datos de los activos de insight.

1.- Quiero crear un filtro din?mico seg?n la selecci?n del campo "Departamento" tipo objeto. para si es IT en el Objeto tipo Puesto solo me salgan las opciones de ese departamento y si es RRHH me de las opciones del objeto tipo RRHH.

No encuentro la sintaxis para saber cual fue la selecci?n de ese campo. Busqu? con chatgpt y me dio esta opci?n Departamento.name = ${selectedDepartmento} pero me da error de b?squeda.

2.- Tengo dos DB una de activos y una de personas, quiero crear un filtro para que cuando vaya a asignar la ubicaci?n a una computadora solo me de la opcion de la misma ubicaci?n que tiene el usuario responsable del activo, o si fuese posible que se asignase sola la misma ubicaci?n que su usuario responsable.

Espero verme explicado bien. un saludo


Answers:
author: Fabian Lim
body: Hola [@MooveCars ITSoft](/t5/user/viewprofilepage/user-id/5504261)

Cree este video que te va a ayudar:<https://www.youtube.com/watch?v=8oRZhGGB-ns>. Si tenes alguna consulta me avisas.

Subscribite para ayudar el canal.

Saludos,

Fabian


Tags: cloud

insight

iql

jira-service-management

jira-service-management-cloud
Group agents based on departments
Asked by Kamilia Binti Julaihi:

Hi,

In my company, our agents are grouped by their departments (e.g., system admins, innovation team, resident engineers, etc.). Each department needs to be notified about specific issues. However, I'm having trouble grouping the engineers in Jira Cloud, resulting in scattered and disorganized issues. Is there a way to group engineers by their departments in Jira Cloud, or is this a limitation of the platform?

Thank you in advance.


Answers:
author: Kris Dewachter
body: Hii [@Kamilia Binti Julaihi](/t5/user/viewprofilepage/user-id/5495603) ,

You could group agent by assigning them to different usergroups, or you can create a "[Team](https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-team/)" for each department.

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Pause SLA
Asked by David Haller:

Hi Team,  

I use Jira for Future Ticketing and will need an assistance on pausing SLA. I have created a new status and I want to have the SLA paused on this specific status only.   

Can someone let me know how I can do this?  

Many thanks,  
David


Answers:
author: Walter Buggenhout
body: Hi [@David Haller](/t5/user/viewprofilepage/user-id/5502103),

As you refer to Jira Service Management, when you create an SLA you can set conditions to start and stop the SLA timer, but also to pause them.

Considering you have added your new status to the workflow used in your project, all you need to do is add that status to the *pause counting time* section in your SLA configuration.

See [this short support article](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-conditions/) on where to find the settings.

Hope this helps!

comments: author: David Haller
body: Thanks Walter. It worked :)


author: Joseph Chung Yin
body: [@David Haller](/t5/user/viewprofilepage/user-id/5502103) -

To supplement what [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) suggested which it worked out for you. One other thing that you need to consider (this is often overlooked)

1) If the workflow is shared by multiple projects, then you should update each project's SLA configuration to incorporate the changes if it is appropriate. Keep in mind that SLA configuration is project dependent and not shared among multiple projects.

Hope this also helps.

Best, Joseph Chung Yin

comments: author: David Haller
body: Thanks Joseph. I will try this one and will let you know I run in any other issues :)


Tags: cloud

jira-service-management

jira-service-management-cloud
How do a create a new Squad
Asked by isabelle.okuma:

Hello everyone.

I'm setting up a new scrum board on Jira and I'm having some issues trying to set the Squad field on the cards. There are some options that were created before (not by me, since it's a company-managed project) and I can't find where to create new Squad options.

The field I'm talking about is this one:

![imagem.png](/t5/image/serverpage/image-id/331194iFFBDEA75E6E39AC5/image-size/large?v=v2&px=999 "imagem.png")

Does anyone know where do I create more squad options?

Thanks!


Answers:
author: Joseph Chung Yin
body: [@isabelle.okuma](/t5/user/viewprofilepage/user-id/5526397) -

Welcome to the community. It seems that the field "Squad" is a custom field, so you will need to work with your site admins or if you have the rights to update the dropdown list option.

What one needs to conduct will be the following -

1. In the Settings (Clog wheel symbol - located in the upper right of your UI) \>\> click on Issues \>\> click on Custom fields
2. In the custom fields UI, locate your custom field "Squad"
3. Click on the "..." symbol for the field (located at the right of the screen and select "Contexts and default value" from the dropdown options
4. In the next UI - Select the context that is associated to your project.
5. Click on Edit Options to manage the dropdown options for the Squad field

![2024-06-21_16-12-52.png](https://community.atlassian.com/t5/image/serverpage/image-id/331204i85EFB070F2255D8E/image-size/large?v=v2&px=999 "2024-06-21_16-12-52.png")

Hope this helps.

Best, Joseph Chung Yin

comments: author: Joseph Chung Yin
body: [@isabelle.okuma](/t5/user/viewprofilepage/user-id/5526397) / [@Thomas Daniel](/t5/user/viewprofilepage/user-id/5526550) -

You are welcome. If my suggestions helped you, please remember to click on Accept answer button when you have a chance, so others with similar asks will see this posting as an answered one in the community.

Best Joseph


author: isabelle.okuma
body: Thanks for your help, [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) !!  
I'll contact the admin for help to configure the field options :)


author: Joseph Chung Yin
body: [@isabelle.okuma](/t5/user/viewprofilepage/user-id/5526397) -

Excellent. I am glad I was able to help you.

Best, Joseph


Tags: cloud

jira-service-management

jira-service-management-cloud
Notifications
Asked by Sissy Lynn:

Is there a way to have a sound notification when a new ticket comes in for a certain project? I have looked everywhere in the settings, but I cannot seem to find anywhere you can do that. I wanted to ask in case I am missing it somewhere. Any help is much appreciated.


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the Atlassian Community, [@Sissy Lynn](/t5/user/viewprofilepage/user-id/5523683) ?

You are probably talking about in-product notifications. No, there is no sound option. Nor can I find an enhancement request for this. You may want to [create a "Suggestion"](https://support.atlassian.com/jira-service-management-cloud/) for this yourself.

Sorry.

Best,

-dave

comments: author: Sissy Lynn
body: Thank you for answering, Dave, and for the information. I appreciate it!


author: Dave Rosenlund _Trundl_
body: You're welcome, [@Sissy Lynn](/t5/user/viewprofilepage/user-id/5523683). If you don't mind, please click 'Accept answer' if you believe this was the right answer (even if it's not the one you wanted to hear ?).


author: Joseph Chung Yin
body: [@Sissy Lynn](/t5/user/viewprofilepage/user-id/5523683) -

Welcome to the community. As mentioned by [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) there is no "sound" notification in JSM or Jira product. However, keep in mind when one receives a notification (i.e. via Outlook or via his/her cell phones), the Outlook application or one's cell phone device can be configured to notify with sound effect in my experience.

Hope this also helps.

Best, Joseph Chung Yin


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Changing Jira Service Management plan from Free to Standard (Annual)
Asked by Nuraddin Malikov:

Hi,

Currently, we are using the Jira service management Free plan, we want to change the plan to the Standard plan with an annual commitment with 10 seats. On the billing page, there has been written "Contact support for annual billing" like below:

![jira-billingpage.png](/t5/image/serverpage/image-id/331141i0E96C9666A79BA3E/image-size/large?v=v2&px=999 "jira-billingpage.png")

What are the steps to change the plan from Free to Standard (Annuall with 10 seats)?


Answers:
author: Jovin
body: Hey [@Nuraddin Malikov](/t5/user/viewprofilepage/user-id/5519966)

That would be the correct step to take - contacting the sales team as they can assist with setting up your billing profile and invoicing.

comments: author: Nuraddin Malikov
body: Dear [@Jovin](/t5/user/viewprofilepage/user-id/5104734) , thanks for your response.

Can you please advise me on how to contact the sales team? By email or over the portal? If possible please share any email address or link related to the support team for sales.


author: Jovin
body: Hi [@Nuraddin Malikov](/t5/user/viewprofilepage/user-id/5519966)

Via the link you screenshot there. That will take you to their contact site and you want to go through the sales \& billing route.


Tags: cloud

jira-service-management

jira-service-management-cloud
Auto-Assignment tickets for employee
Asked by Anatoli Sepitco:

Is it possible to set up queues for employees so that an employee receives one ticket at a time based on their skills and if they have set their status to 'ready'


Answers:
author: Dan Breyen
body: Hi [@Anatoli Sepitco](/t5/user/viewprofilepage/user-id/5526179) welcome to the community. Check out the Automations for JSM. You may be able to get close. There are some templates built in for assigning issues under the 'Information Technology (IT)' group (on my screen, it's the first one for assigning based on a balanced workload). You can alter that, setup groups by skills, and then assign based on a 'Balanced', 'Random', or 'Round Robin' model. There may need to be some other adjustments, but that's what JSM provides out of the box.

You can take those templates and adjust them to your needs.

Hope that helps.

comments: author: Anatoli Sepitco
body: Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) thank you for your help!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to create a Jira issue when on a web page?
Asked by Michael Woffenden:

I'm often on a web page (we use Firefox for the most part) and would like to create a Jira issue with simply the URL of the page I am on as the summary.

I've not found a way to do this but vaguely remember it might be doable via a bookmarklet?

If anyone has any ideas on this I'd love to hear them.


Answers:
author: Jovin
body: Hey [@Michael Woffenden](/t5/user/viewprofilepage/user-id/5272040)

You could try checking out the "Issue Collector" feature of the projects in Jira - <https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/>

This does require you to be able to inject the Javascript on the page, but may also work via a Firefox plugin that loads custom JS in pages?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to get information from the section - History?
Asked by ???_? ???????:

Perhaps some kind of table format. Specifically, I need to know which person spent how much time completing tasks and the time of status changes. If anyone has encountered this, I would be grateful for your help![image.png](/t5/image/serverpage/image-id/331130iC5C2A423D2A367BF/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Yuliia_Borivets__SaaSJet_
body: Hi [@???_? ???????](/t5/user/viewprofilepage/user-id/5202349)

As I don't know a suitable built-in solution, here is an example of a report you can get with [Issue History for Jira](https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_How-to-get-information-from-the-section-History_20240623) (an app developed by my team). It includes time spent and status changes. You can set various fields and filters (projects, sprints, dates, etc.) Also, there is a free 30-day trial, so you can check if it works for your team.

![time spent and status changes.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/331299i21F4043FA8C53183/image-size/large?v=v2&px=999 "time spent and status changes.jpg")

comments: author: ???_? ???????
body: Thank you very much for your help


author: Nicolas Grossi
body: [@???_? ???????](/t5/user/viewprofilepage/user-id/5202349) You might take a look at this thread: <https://community.atlassian.com/t5/Jira-articles/Extracting-complete-issue-history-via-API/ba-p/1659204>

Nicolas

comments: author: ???_? ???????
body: Thanks for the help, this is a good method


Tags: cloud

jira-service-management

jira-service-management-cloud
Billing - am i paying per agent or per agent per project?
Asked by Simon Howat:

In other words, if an agent is configured to use two projects, does that count as one seat or two?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Simon Howat](/t5/user/viewprofilepage/user-id/2127315). The simple answer is you pay per agent, and there is no additional charge for additional projects.

You can find all the details on [the Jira Service Management pricing page](https://www.atlassian.com/software/jira/service-management/pricing).

Best,

-dave

comments: author: Simon Howat
body: Thanks Dave


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to open Organization & Customer details page
Asked by Kirubakaran Vethamoorthi:

Hello All,

We are new to Jira and have signed up for Jira Service Management \& Confluence. For some reasons, we created a new instance and transferred our data from the first instance (Cloud) to the new instance (Cloud). All the data were successfully updated.

However, when trying to open any organization under Projects \> Directory \> Organizations, I'm getting the following error (see attached screenshot for expected and actual output):

"We couldn't find that organization

Looks like we're having trouble connecting, or this organization may have been removed."

I get the same error when opening a customer. I tried removing and re-adding organizations and customers, but the issue persists. I'm an Org Admin, so this is clearly not a permission issue.

Any help would be appreciated. Thanks!![Actual - organization error.png](/t5/image/serverpage/image-id/331123i28557E2C11BB6D12/image-size/large?v=v2&px=999 "Actual - organization error.png")![Acvtual - Customer error.png](/t5/image/serverpage/image-id/331124i72F51D99C793871F/image-size/large?v=v2&px=999 "Acvtual - Customer error.png")![Expected result.png](/t5/image/serverpage/image-id/331125iFED96FCBCBCB31BD/image-size/large?v=v2&px=999 "Expected result.png")


Answers:
author: Rick Westbrock
body: I just discovered I'm getting the same error today so I submitted a Support case. I'll post here again once it is resolved.


author: Valerie Knapp
body: Hi [@Kirubakaran Vethamoorthi](/t5/user/viewprofilepage/user-id/5501259) , welcome to the Atlassian Community and thanks for your question. Please open a support ticket for this with Atlassian - <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account> . Unfortunately, this isn't something we will be able to help with, not having access to the account details.

Good luck, and I hope your issue gets resolved smoothly.

Cheers

comments: author: Kirubakaran Vethamoorthi
body: Hi [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946)

Sure, Thanks for your response :)

Regards,

Kirubakaran V


author: Bob Sewell
body: Hi [@Kirubakaran Vethamoorthi](/t5/user/viewprofilepage/user-id/5501259)   

Were you able to get a resolution to this?

Thank you,

Bob


Tags: cloud

jira-service-management

jira-service-management-cloud
Power BI App Login
Asked by Megan Gavette:

So I was just given access to Power BI Connector for Service Management. I have created a new data series that I would like to look at what information it pulls. But when I click on the URL to open the report, it requests a username and password. Not being given anything else, I entered my Jira credentials. That didn't work.

Is there another set of credentials that I should have?


Answers:
author: Anna Odrynska - Alpha Serve
body: Hello [@Megan Gavette](/t5/user/viewprofilepage/user-id/5526106)

Welcome to the Community!

If you're using Power BI Connector for Jira by Alpha Serve, then you need to use Access token for authentication. Please refer to the following step-by-step guide: <https://aserve.atlassian.net/wiki/spaces/PBCFJC/pages/2711060481/How+to+Create+Access+Token>

In case you need more assistance to start using the app or with its configuration, don't hesitate to reach out to Alpha Serve support: <https://aserve.atlassian.net/servicedesk/customer/portal/16>

Good luck with data-sourcing! :)

Anna


Tags: cloud

jira-service-management

jira-service-management-cloud
Where can I find the actual smartvalues that work in Jira datacenter version 9.12
Asked by KuroShishi:

The smartvalues, that are listed in the Jira official documentation, such as the following, do not work in E-Mails sent using Jira automation:

* {{issue.status.changed.date}}
* {{issue.updated}}

I've also tried it without the "issue.' prefix, which works for some other smartvalues, but not for these.

How can I actually find out which smartvalues work for our specific Jira version?  


Answers:
author: Nicolas Grossi
body: [@KuroShishi](/t5/user/viewprofilepage/user-id/5526045) You might check this field: <https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>

Nicolas


Tags: docs

documentation

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

smartvalues