youngmon/atlassian-qna huggingface dataset:
Send email to page plugin issues
Asked by Olivia_Tournois:

Hi there :)

I'm facing two main issues using the **send email to page** plugin:

- I can't use a page template with the plugin, even when adding the template in the settings

- a lot (like, a lot a lot) of white spaces are added in the pages even though I don't put them in my emails.

Has any of you guys experienced such issues? The plugin works fine otherwise, doing what it is supposed to do.

Thanks a lot in advance for your replies


Answers:
author: Leslie Gilbert
body: Hello Olivia,

I am the Customer support manager for that app. What version of the App are you using? We have recently released a new version that deals with that. It does depend on which email service you are using. Also, are you using HTML or plain text?

We are happy to work on this on a support ticket on our [Portal.](https://artemis.atlassian.net/servicedesk/customer/portals) I would especially recommend you using the portal if there are details that you would like to share and keep them private.

Thank you,   
\~Leslie

comments: author: Leslie Gilbert
body: Hello Olivia,

I just realized that you already created a ticket. For some reason, there was a 2-month delay on our notifications on this message! I am so sorry about that.

I hope everything is working well for you.   
\~Leslie


Tags: addon-biz.artemissoftware.plugins.confluence.send-email-to-page

confluence-server

email

issue

page

server
Update a task
Asked by Shoma Banerjee:

how to update a task status automatically and track its progress ?


Answers:
author: Ollie Guan
body: Hello [@Shoma Banerjee](/t5/user/viewprofilepage/user-id/3979028) ,

Task in Confluence or Jira?

comments: author: Shoma Banerjee
body: Confluence


author: Ollie Guan
body: Task macros in Confluence can only achieve simple task tracking.

<https://support.atlassian.com/confluence-cloud/docs/insert-the-task-report-macro/>

If your Confluence site is connected to a Jira application, you can create and display Jira issues on Confluence pages.

<https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/>


author: Shoma Banerjee
body: Thanks, I wanted to know how to update status of a task like progress, % completion, work remaining etc. And if it is possible to do automatically by some user input.


Tags: confluence-server

server
Parent Hierarchy
Asked by hakimshukor:

I try to organised my Knowledge base. I google it a lot. Now i understand that, we can rearrange all our article in space. But how to add more parent title?

For example, I noticed that, if i "create" new article (let say A), and that new article (A) can become a parent(only if i created child under it).. But the problem is, we have to fill in the article (A)..But i just want the parent as a title only, his child and grandchild and grand-grandchild should be the articles.

A_Help \<--------- I just want title, not an article

- Help me papa \<------------ This is article

- Help me mama \<------------ This is article

B_How To

- How to eat Durian

- How to dance


Answers:
author: Maltavius
body: We've solved this by making the "title-page" contain a Content-by-Label Macro that lists all pages under it containing that label.

You could also use a Children Display Macro.

comments: author: hakimshukor
body: Thank you papa


author: Matt Reiner [K15t]
body: We've also solved this by adding the [Children Display macro](https://confluence.atlassian.com/doc/children-display-macro-139501.html) on all title pages: <https://help.k15t.com/scroll-viewport/latest/server/administration-125708736.html>  
It displays differently here, since we're using [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=server&tab=overview), but you get the idea.


Tags: cloud

hierarchy

knowledge-base

sort
Error deleting space
Asked by Mathieu Marcoux:

I want to delete a space in my Confluence Cloud but I always get this error :  

No Long Running Task {#toc-hId--1329587111}
-------------------------------------------

The following error(s) occurred:

* No task in progress.

Can someone help?


Answers:
author: Artem Grotskyi
body: Hi Mathieu,   

It means that there's another one space deletion long task for that space that is in progress right now. You should wait unit it gets deleted.  

<br />

Thanks  
Artem

comments: author: Johanna Hauxwell
body: [@Mathieu Marcoux](/t5/user/viewprofilepage/user-id/3788586) I am having the same issue when trying to delete a space. Were you able to delete after waiting as suggested by [@Artem Grotskyi](/t5/user/viewprofilepage/user-id/3524178)

Thanks


Tags: cloud
Rest API searching returns old page title
Asked by wenjin.jia@bluescopesteel.com:

I am using Confluence REST API to search from our products help pages sitting in Confluence and displaying the page links and titles in our software products.

The query likes below.

atlassian.net/wiki/rest/api/content/search?cql=lastModified \>= startOfYear() and type = page and space = MYSPACE and label = \\"new\\" order by lastModified desc";

However, after I updated our help pages yesterday, I found the REST API search returns the old page titles. When I click the link, it opens the correct page with correct page title.

The query worked fine from last year but had problem from yesterday.

Does anyone know why it happens?

Regards,


Answers:
author: Diego
body: Hello [wenjin.jia@bluescopesteel.com](/t5/user/viewprofilepage/user-id/2097332) !

I tried replicating this issue but was ultimately unable to. Whenever I queried via REST, the correct page name.

Last test I ran used this query:

```
.atlassian.net/wiki/rest/api/content/search?cql=type=page%AND%space=MYSPACE
```

I ran the query before updating a page called "New Editor -- Fabric". This was the result:
> **Page**
>
> ![Screen Shot 2020-07-01 at 16.49.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/101363iFC73360DFEC3B673/image-dimensions/572x222?v=v2 "Screen Shot 2020-07-01 at 16.49.26.png")
>
> **Query results**
>
> **![Screen Shot 2020-07-01 at 16.49.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/101364i4B3DB5AFF0C7512E/image-dimensions/363x289?v=v2 "Screen Shot 2020-07-01 at 16.49.07.png")**
>
After I changed the page name to "New Editor -- Fabric \[UPDATED\]", I ran the same query again. Here are the results:
> **Page**
>
> **![Screen Shot 2020-07-01 at 16.49.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/101365i8E3898BF9CF19377/image-dimensions/533x240?v=v2 "Screen Shot 2020-07-01 at 16.49.57.png")**
>
> **Query results**
>
> ![Screen Shot 2020-07-01 at 16.55.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/101366i8EA402E865EF4854/image-dimensions/470x270?v=v2 "Screen Shot 2020-07-01 at 16.55.40.png")
>
With this in mind, I would like to understand if:
> 1. *This behavior is present when you run any other CQL query via REST.*
> 2. *This behavior is present when using another browser to run the same query.*

Let us hear from you!

comments: author: wenjin.jia@bluescopesteel.com
body: Hi Deigo, thank you for your replying.

This behavior is only present in some pages. Some pages work fine but some pages don't.

The query is run from my C# program, and I am using HttpWebRequest, and

UserAgent = "Mozilla/5.0 (Windows NT 5.1; rv:28.0) Gecko/20100101 Firefox/28.0".


Tags: cloud
draw.io diagrams embedded on a page appear tiny when editing the page
Asked by Pete Eccles:

After publishing a page with a draw.io diagram embedded, then going back to edit the page, the diagram is sometimes shown with an unusably small size.

During initial edits, diagrams appear correctly sized.

It looks like this when editing after being published:  
![Annotation 2020-06-23 100800.png](/t5/image/serverpage/image-id/99991i88FE3A4EDABF97F6/image-size/large?v=v2&px=999 "Annotation 2020-06-23 100800.png")

I can select "original" for the diagram, then it looks correct in the edit view again, but it is annoying to have to do that ever time the page is edited.

Interestingly, even with the diagrams shown as above during edit, the page looks correct during preview and is ok when published again.

Is this a known issue? Is there any solution or workaround?


Answers:
author: Boris
body: Hi Pete,

could you raise a ticket on our [support system](https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49) please?


Tags: confluence-server

server
Can't find "Watches" list
Asked by Kelly Reed:

I am not able to follow the instructions on this page (<https://support.atlassian.com/confluence-cloud/docs/watch-pages-spaces-and-blogs/>) to "Choose**your profile picture** at top right of the screen, then choose **Watches** ."

When I go to my Profile, I don't see "Watches" anywhere.

Here's my problem: I meant to subscribe to updates on a single page, but somehow subscribed to updates for the ALL TEH PAGES in the entire account. How do I stop watching all these pages and only watch the ones I want to? (Ideally, I'd like to do this without going back into every. single. page to "un-watch" it.)


Answers:
author: Ang?lica Luz
body: Hello Kelly,

Thank you for reaching out to Atlassian Community!

I believe that the documentation was not updated with the steps for the new navigation bar in Confluence.

To find the Watches menu, please click on your Profile picture \> Settings \> Watches.

![Screen Shot 2020-06-24 at 10.18.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/100297iA31892F9C6660BA6/image-dimensions/476x190?v=v2 "Screen Shot 2020-06-24 at 10.18.44.png")

Please, give it a try and let us know how it goes.

Regards,  
Ang?lica

comments: author: Kelly Reed
body: Thank you, Ang?lica, that helped!

Now I have a second problem: **how do I watch a page and all its sub-pages?** It seems like I have to click on every sub-page and select "Watch" as well, but I don't want to do this 50+ times.

I also don't want to select "Watch this space" because that would send me updates for pages that don't concern me.


author: Ang?lica Luz
body: On Confluence, currently, it's possible to watch the page or the entire space.

There is a feature request suggesting the option to watch a page and its child pages:

* [Watch Page and Children](https://jira.atlassian.com/browse/CONFCLOUD-2853)

Please, click on vote and watch to receive updates about the feature.


author: Kelly Reed
body: Thanks, done!


Tags: cloud
Team Profiles vs Team Spaces
Asked by Julie RK:

Hi there. I'm a new user trying to figure things out and I've discovered that I can create a Team "space" and also just a team from the people pages. But it looks like there is no way to link them together. Is that correct?

So if I have both a team profile and a team space and someone joins or leaves the team then I would have to change the membership for both separately?


Answers:
author: Arthur Mack
body: Once you create a TEAM you can use the Link button to add spaces that the team uses. So if you have a teams space just link it to your team.

![TEAMS.png](https://community.atlassian.com/t5/image/serverpage/image-id/100081i448C0CE2ED935038/image-size/large?v=v2&px=999 "TEAMS.png")


Tags: cloud

team
Project Plans in Confluence
Asked by Luke Smith:

Hi, I would like to do a project plan in Confluence. While it supports Road maps, I am trying to find something that is driven by dates rather than manually dragged.

Appears to be a lot for Jira. Can we show these in Confluence as our end users don't use Jira, they only use Confluence? I would also want to added non-development tasks like communication and don't want to have to raise Jira stories for these items.

Suggestions appreciated.


Answers:
author: Arthur Mack
body: Have you looked at Easy Gantt Charts for Confluence as it has dates? We don't use it ourselves as we have JIRA but it maybe worth a try.


Tags: cloud

project
Download List of Pages Withing Space
Asked by Lourdes Rogel:

I am attempting to review all the current pages within a certain space- is there a way to download the basic info of all of them (not the content)?

We currently have 300+ pages and it would save time to be able to see page name/child page, author, etc all listed in one doc/sheet.

Thank you!


Answers:
author: Diego
body: Hello [@Lourdes Rogel](/t5/user/viewprofilepage/user-id/3978330) !

Going straight to the point, ++*there is not a native method to achieve the desired outcome*++.

As I understand, you need to export the page tree containing the pages and their child titles, creators, and some other information all within a single document.

There is a chance that third-party applications such as Confluence Command Line Interface or ScriptRunner might be able to help you with the desired flow.

You can take a look at the tools I mentioned here:
> * ++***[\[Atlassian Marketplace\] Confluence Command Line Interface (CLI)](https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud&tab=overview)***++
> * [++***\[Atlassian Marketplace\] ScriptRunner for Confluence***++](https://marketplace.atlassian.com/apps/1215215/scriptrunner-for-confluence?hosting=cloud&tab=overview)

You should also be able to reach out to their support for further information here:
> * ++***[\[Atlassian Marketplace\] Confluence Command Line Interface -- Support](https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud&tab=support)***++
> * [++***\[Atlassian Marketplace\] ScriptRunner for Confluence -- Support***++](https://marketplace.atlassian.com/apps/1215215/scriptrunner-for-confluence?hosting=cloud&tab=support)

I hope this helps!

comments: author: Mariko Kawahara
body: Thank you for the info!


author: Michael Kuhl _Appfire_
body: Hi [@Lourdes Rogel](/t5/user/viewprofilepage/user-id/3978330) - With the [Confluence Command Line Interface](https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud&tab=overview) you can use the [getPageList](https://bobswift.atlassian.net/wiki/spaces/CSOAP/pages/1059375568/getPageList) action. Here's a CLI command that will produce a detailed CSV file for all of the pages in the space "MYSPACE":

```
acli --action getPageList --space "MYSPACE" --outputFormat 998 --file "MYSPACEPAGES.CSV". --server "myconfluence.atlassian.net/wiki" --user "myusername@mydomain.com" --token "myapitoken"
```

FYI I'm the product manager for the Bob Swift CLI App family.


Tags: cloud
Confluence - perform search union by search engine
Asked by Jean-Fran?ois RIOU:

Hi all,

I'd like to use the confluence search engine to search not only in Confluence but also in file directories on a specific server. I want the result to be the search in Confluence ++**and**++in these directories. I want a global search. Is that possible ? And how ?

It seems the Confluence search engine would be limited to Confluence (that is not illogic!).

Is there a possibility to link Lucene to additional directories ? or the other way around to configure an external crawler in Confluence on Confluence data and files on separate directories ?

Thanks


Answers:
author: repi
body: [@Jean-Fran?ois RIOU](/t5/user/viewprofilepage/user-id/3947998)

This is not possible with confluence standard functionality.  
You probably have the server version. I would look in the apps to see if there was anything.

comments: author: Jean-Fran?ois RIOU
body: Thanks


author: Robby Holtmann_IntraFind Software AG_
body: Hi Jean-Francois,

[iFinder Confluence Search](https://marketplace.atlassian.com/apps/1220508/ifinder-confluence-search?hosting=server&tab=overview) is the solution you are looking for. You can start directly with a trial.

You will find more information at our [atlassian community article](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Enterprise-Search-for-Confluence/ba-p/1584172).

Please contact us at atlassian@intrafind.com if you need more information or if you like to get a demo first.

Best

Robby


author: Anne-Kathrin Menzel
body: Hi Jean-Francois,

regarding your search problem I would recommend you to have a look on our plugin - see here: [https://marketplace.atlassian.com/apps/1222773/intergator-search-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1222773/intergator-search-for-confluence?hosting=server&tab=overview) .

On our website you'll also find further information --\> [https://www.intergator.de/en/solutions-and-showcases/use-cases-with-intergator/enterprise-search-atlassian-confluence/](https://www.intergator.de/en/solutions-and-showcases/use-cases-with-intergator/enterprise-search-atlassian-confluence/?)

If you have any questions, please feel free to contact me.

Kind regards,

Anne
resize existing table row height & width
Asked by meghana.gawade:

Hi,

How can i resize existing tables row width \& height in confluence ?


Answers:
author: Diego
body: Hello [@meghana.gawade](/t5/user/viewprofilepage/user-id/3977881) !

You should be able to resize tables in both Confluence Editors, the New Editor (Fabric) and the Legacy Editor (tinyMCE).

To adjust the width of the columns, you need to click and drag the line that represents the width.

To adjust the height, you can add white spaces with the Enter/Return key.

Here are some GIFs showing how:

**New Editor -- Width**
> **![Fabric-Width.gif](https://community.atlassian.com/t5/image/serverpage/image-id/100512i98EE73427DB5E3C6/image-dimensions/440x184?v=v2 "Fabric-Width.gif")**

**New Editor -- Height**
> **![Fabric-Height.gif](https://community.atlassian.com/t5/image/serverpage/image-id/100513i3623015B1526FB8A/image-dimensions/436x184?v=v2 "Fabric-Height.gif")**

**Legacy Editor -- Width**
> **![tinyMCE-Width.gif](https://community.atlassian.com/t5/image/serverpage/image-id/100514iE5579F8CB4C73CF0/image-dimensions/436x181?v=v2 "tinyMCE-Width.gif")**

**Legacy Editor -- Height**
> **![tinyMCE-Height.gif](https://community.atlassian.com/t5/image/serverpage/image-id/100515i802D068F59FE7C35/image-dimensions/438x182?v=v2 "tinyMCE-Height.gif")**

If you need for information about tables, you can check this document here:
> * [++***\[Confluence Cloud\] Format your page***++](https://support.atlassian.com/confluence-cloud/docs/add-formatting-to-your-page/)

I hope this helps!


Tags: cloud
How to set-up KB in Confluence to be used with JSD?
Asked by Alexander Busch:

Hi everyone,

I have set up our JSD and it works all fine.

I have started to use confluence by creating numerous separate spaces for each external partner we work with. Each space is structured with some sub-pages to separate hardware from software issues.

Now I found out that in order to use the knowledge-base with JSD I need to link the JSD project with the confluence knowledge-base space. But the knowledge-base space now is just one of many spaces I created.

I can see that my JSD issues are now looking up information from the separate confluence knowledge-base space that I connected.

So it is clear: all information that JSD will refer to needs to go through this one linked knowledge-base space.

My question is now:

1. Am I right so far?

2. Is there any chance to link my existing (individual) spaces with the JSD linked knowldege-base space in such a way that JSD will refer to the information from the then linked spaces as well? The "add shortcut" function is not the solution (as I was hoping to be).

3. Or do I have to re-create all the content from my separate spaces under the JSD linked knowledge-base space?


Answers:
author: Sachin
body: Hello Dominik,   

You are right so far about how "all information that one JSD project will refer to needs to go through this one linked knowledge-base space." According to this [JSDCLOUD-170](https://jira.atlassian.com/browse/JSDCLOUD-170) there is no way to link more than one Confluence space to a JSD project. So I would recommend you to have one Knowledge Base with different set of articles labelled correctly as per your needs.  

Few resources to help you understand more in detail   
[Set up a knowledge base so customers can serve themselves](https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/)  
[6 steps to creating a knowledge base with Jira Service Desk and Confluence](https://www.atlassian.com/blog/jira-service-desk/6-steps-to-create-knowledge-base-jira-service-desk-confluence)  

<br />

Best,  
Sachin.

comments: author: Alexander Busch
body: Hi Sachin,

thanks a lot for linking the 6-step guide. That looks like a perfect resource to fix my knowledge-base!

Best regards  
Dominik


author: Sachin
body: I am glad it helped! Cheers to Atlassian blog for that Article.


Tags: cloud

jira-service-desk
How to find the error when the app can't load.
Asked by Diana Bianco:

I'm very new to this. I've been following the writing an admin screen tutorial for confluence. When I go to manage add ons to see if the app loaded it says "This app couldn't be loaded. It has one or more errors that prevent it from being enabled." My question is how do I find the error in the code?


Answers:
author: repi
body: [@Diana Bianco](/t5/user/viewprofilepage/user-id/3975424)

Confluence as server or cloud version?

comments: author: Diana Bianco
body: as server


author: repi
body: You can find the error code in the log file atlassian-confluence.log.  
This is located in the data directory under ../logs


author: Diana Bianco
body: Hi repi,

Thank you for your input. However, I am unable to find this. I did find log4j files and in one of them it seems to give directions on how to read error logs. However it has not worked for me.

Thanks,

Diana Bianco


author: repi
body: The path in which the confluence is installed is different for you.

![confluence_log.png](https://community.atlassian.com/t5/image/serverpage/image-id/100071iC37B3AA5A53D63CE/image-size/large?v=v2&px=999 "confluence_log.png")

Download this app and you can view the log from confluence.

[https://marketplace.atlassian.com/apps/1216685/last-log-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1216685/last-log-for-confluence?hosting=server&tab=overview)

![lastlog.png](https://community.atlassian.com/t5/image/serverpage/image-id/100072i72FF35C5191FE508/image-size/large?v=v2&px=999 "lastlog.png")


author: Diana Bianco
body: thank you for the input


Tags: error
How to link all tables created using csv macro ?
Asked by Priya Ramakrishnan:

HI...

I have a .csv file which has tables. I wanted to create charts by using the tables. Instead of copying and pasting the table for each chart..I used CSV macro ...where the required csv can be uploaded and the macro uses the table and plots charts...

The thing is if i have 10 charts in a page..I had to copy paste the Attached CSV macro ten times...

Is there any way like ...I can upload the CSV in one section of the page and the same can be linked to those ten places...Like Table excerpt and Table excerpt include?


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Priya Ramakrishnan](/t5/user/viewprofilepage/user-id/3975916) ,

You've answered the question yourself - wrap the CSV macro in the Table Excerpt macro and reuse the table with the help of the Table Excerpt Include macro.

Thereby you'll need to attach your CSV file only once, but will be able to make as many charts and pivots as you want.

comments: author: Priya Ramakrishnan
body: Thanks!!..it worked


Tags: confluence-server

csv

server

table-excerpt-macro