youngmon/atlassian-qna huggingface dataset:
Space Migration (server) between confluence instances
Asked by Aarthi Pillai:

Hello All,

I am migrating some spaces from A instance to B instance (via Full XML import and export)

My Question : is there any Post-migration checks available ( Apart from the message that is displayed on the screen which shows 100% completed message)

we want to make sure all the attachments, pages, is migrated

Any automation, plugin etc we can check the same?

Thank you for your assistance


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Aarthi Pillai](/t5/user/viewprofilepage/user-id/4832213) ,

welcome to the Atlassian community!

I did it in the past. My suggestion is to run some queries at db level in order to check :

* number of pages per space
*

  ```
  select count(c.CONTENTID)
  from spaces s
  inner join content c on s.SPACEID=c.SPACEID
  where c.CONTENTTYPE='PAGE' and s.SPACENAME='YOUR_SPACE_NAME_HERE';
  ```

* number of attachemnts per space
*

  ```
  select count(c.CONTENTID)
  from spaces s
  inner join content c on s.SPACEID=c.SPACEID
  where c.CONTENTTYPE='ATTACHMENT' and s.SPACENAME='YOUR_SPACE_NAME_HERE';
  ```

It should be the best way to perform this double check.

Fabio

comments: author: Aarthi Pillai
body: Thank you Fabio ?

yes for checking pages, attachments we can run queries to cross verify

but what about the data contents in it?   
Eg when I have migrated the space in target instance, all the pages and attachments are present

But the page is showing older contents in the target instance and also that page is showing the correct last edit date

whereas, in source instance we have the latest data

(This has happened only with one 1 page)

Any ideas ?


author: Fabio Racobaldo _Herzum_
body: Hi [@Aarthi Pillai](/t5/user/viewprofilepage/user-id/4832213) ,

it's very weird. Try to perform a new export from the source instance and to import that space only from scratch in the target instance in order to verify.


author: Aarthi Pillai
body: Hello [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

This issue was due to collaborative editing feature, which is now resolved.

Thank you for you assistance :)


author: Aarthi Pillai
body: Your\*


author: Fabio Racobaldo _Herzum_
body: Good! Please mark my answer as accepted so this thread can be considered closed


Tags: confluence-server

server
Draw.io diagram lost after being moved to other page
Asked by Leonid Vogel:

I created a draw.io diagram on a Confluence page. Then, I copied the diagram to another page (select, then copy+paste) and deleted the original page. After a few days, the diagram is not accessible anymore on the new page. I get the error

Read Error: File not found

and the page displays "Diagram Not Found".

Is there a way to recover the diagram?

Environment: Confluence Cloud


Answers:
author: David Benson _draw_io_
body: Exactly how did you copy it over?

comments: author: Leonid Vogel
body: I extended my question - I did a simple select+copy+paste


author: David Benson _draw_io_
body: If you copy pasted from page edit mode that will only copy the macro from the page, not the diagram attachment. If you copy the two attachments with the name of the diagram to the other page, it should then work.

We cannot detect any event when copy/pasting the macro, so we cannot take any action when that is done.


author: Leonid Vogel
body: Ok, but is it expected that the diagram is correctly shown for some time and then stops working? Is this because of some clean up job that deletes diagrams that are not properly linked to Confluence pages?


author: David Benson _draw_io_
body: What probably happens is that we try to guess the location of the attachment in this case so that it doesn't break. Whether that's the right action is questionable. It likely stopped working when either:

1. The original page was deleted or the permissions changed

2. The attachment was delete from the original page.


author: Ben Willis
body: This is not the expected behavior. One would assume a totally new diagram was made that was an exact copy of the first. How would the user know there is a link?


author: Rinaldi James Michael
body: Facing the same issue. It doesn't make sense as to why it works like this.


Tags: cloud

confluence-cloud

draw.io
What happens to unpublished changes post migration
Asked by SLangley:

My company will soon be migrating their Jira/Confluence instances over to the cloud. I am wondering what happens when there are unpublished pages or pages that people are editing but the edits have not been saved before the migration begins.


Answers:
author: Clark Everson
body: Hi [@SLangley](/t5/user/viewprofilepage/user-id/507250)

when I did this migration a few years ago, those are all deleted. I believe this is still the same. Users should post any changes prior to any migration or upgrade as a general best practice.

best,

clark

comments: author: SLangley
body: Hi [@Clark Everson](/t5/user/viewprofilepage/user-id/2969809) , thanks for your response. The vendor we are working with for our migration mentioned that unpublished data is in-fact transferred over as long as it has been auto-saved. So if the migration kicks-off in the midst of someone working, they will lose data since the last auto-save. Does that sound right? (I know this is not ideal and we will be communicating that people should logoff for the weekend prior to this...just wanted to confirm.)

Thanks!


author: Clark Everson
body: [@SLangley](/t5/user/viewprofilepage/user-id/507250) thats a possibility. I did a cloud migration over 3 years ago so a lot may have changed. It's always recommend to do a test migration first. So the vendor is probably right but you should do a dry run. Atlassian can wipe your instance after so you can start fresh.


Tags: cloud

confluence-cloud
User Created Templates
Asked by Tanya Lamontagne:

I created a user created template for ease in creating pages in regards to our local development and wanted to share this template to another user in my company but he can't see my template. How can I share this?


Answers:
author: Jack Brickey
body: Hi [@Tanya Lamontagne](/t5/user/viewprofilepage/user-id/4831634) , see if the following articles help - [promote-a-template](https://support.atlassian.com/confluence-cloud/docs/promote-a-template/)

comments: author: Tanya Lamontagne
body: Thanks for the reply, I did promote my template, but we searched with my name and the name of the template and did not find it


author: Jack Brickey
body: Hi Tanya, I guess I need a little bit more information on exactly what you were doing. It seems to work OK for me. Let me explain what I do.

1. Navigate to the space I'm interested in creating a template in
2. As a space admin, click on **space settings** then on **look and feel** and finally on **templates**
3. once in the template screen I click on create new template. I create my template and then save it.
4. If I then click on the create button then on the right side bar I have an option to choose a template. If I type in the name/title of my template it will appear in the list. Example below.

![2022-03-22_11-24-35.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/189432iB1B164EBD9246D5D/image-size/large?v=v2&px=999 "2022-03-22_11-24-35.jpg")


author: Tanya Lamontagne
body: Is this a template that you created or someone else?

That is my problem, my coworker can't see my template that I made.


Tags: cloud

confluence-cloud
how do I login here with my outher account. I seem to be stuck with an alternate account?
Asked by Brf Tattby:

I want to switch to my "ordinary" professional account.


Answers:
author: Nic Brough -Adaptavist-
body: Atlassian accounts don't yet support multiple logins properly everywhere they're used, so you will have to log out of the community (there's a logout function under the profile menu, your personal icon near the top right of the screen), then log in again with the other account.

Or you can use a different browser or an incognito window


author: Brf Tattby
body: the reason for two accounts is that this account addresses the possibilty to use Atlassian products in another enterprise and I want to separate my different tasks from one another.


Tags: confluence-server

server
Issue while creating confiform synced with Jira using WebService for users outside the project.
Asked by Md Pervez Nawaz:

Earlier I created a form using Confiform without WebService and it was working fine.

1. It was able to attach a file to the Jira Issue.

2. It was able to show a Jira reference (by using iftttresult) via notification post submission of the form.

3. I was also able to use if and else conditions in the JSON part.

Now, because I want users outside the project too to access and raise tickets via Confiform, I used WebService connection, and now even though I am able to create the ticket. But above things are not working for me.


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Md Pervez Nawaz](/t5/user/viewprofilepage/user-id/4831350)

welcome to Atlassian community

Hard to tell what does not work for you, but have a look at the end-to-end example on this here

<https://wiki.vertuna.com/display/TEST/Create+Jira+issue+with+webservice+connection+with+files+and+remote+links>

Hope it helps

Alex

comments: author: Md Pervez Nawaz
body: [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630) Thanks

I tried this but is not working for me. Though I am able to understand where the problem is, I am unable to reference the Jira key.  

1. Can you help me with how to create a **Jira Key** in Form and reference it within the Form?

2. Similarly once the Jira Key is created, what is the format I can give in order to attach the file in the same Jira Issue.


author: Alex Medved _ConfiForms_
body: What is not working for in the example?

It is hard to tell when you just say - it is not working for me.

In the example the response from the IFTTT that creates Jira issue is stored into the field (whole JSON response into the text field named "jk"). Then it is referenced via \[entry.jk.asJSON.key\] to get the key only

You have asked the questions that are really answered by the example I have shared... I am really confused with what shall (could) I add (more)...


author: Md Pervez Nawaz
body: While I am trying to create the ticket, the ticket is being created on Jira but on notification, it shows:

* Webservice connection is not selected

Even though I have selected the WebService Connection.


author: Md Pervez Nawaz
body: [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630) Thanks Alex I was able to resolve the issue, for the attachment part I was actually putting it before the iftttresult part hence it was not capturing the key. The rest of the issue was solved with the help of referencing \[entry.jk.asJSON.key\], I was referencing it just \[entry.jk\] earlier.


Tags: confiforms

webservice
is my confluence down?
Asked by Anthony McLaughlin:

seeing access issues with our hosted confluence

is this on your/confluence side or ours?


Answers:
author: Nic Brough -Adaptavist-
body: It is on your side. The url you gave us is for self hosted server or data centre install, so you will need to talk to your admins about it


author: Fabio Racobaldo _Herzum_
body: Hi [@Anthony McLaughlin](/t5/user/viewprofilepage/user-id/4831348) ,

if you are on a server/data center instance, issue is on your side!

Ciao,

Fabio


Tags: confluence-server

server
How can we archive bulk Confluence Pages of different Spaces having label called archive?
Asked by Imran Khan:

I want to archive bulk confluence pages which has mentioned with label called archive? Is there is any way archive without using plugin


Answers:
author: Roland Traier-Kiss _Midori_
body: [@Imran Khan](/t5/user/viewprofilepage/user-id/4489068)

[Better Content Archiving for Confluence](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=datacenter&tab=overview&utm_source=cac&utm_medium=cac-comment-1978827&utm_campaign=gh) allows you to use [multiple labels to control page archiving in Confluence](https://www.midori-global.com/products/better-content-archiving-for-confluence/data-center/documentation/page-archiving?utm_source=cac&utm_medium=cac-comment-1978827&utm_campaign=gh#labels).

For example, you can use the "archive" and "archive-single" labels to archive a single page or a page tree. The "archive-single-yy/mm/dd" label archives a page on a given date.

You can also control page expiration tracking with labels using Better Content Archiving.

[On Confluence Cloud, Better Content Archiving](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=cloud&tab=overview&utm_source=cac&utm_medium=cac-comment-1978827&utm_campaign=gh) includes a very fine-grained mechanism that can execute a CQL query to control archiving, notifications, and review workflows by labels.

![CARCHC_image.png](https://community.atlassian.com/t5/image/serverpage/image-id/245931i1F8365CE3A962F7F/image-size/large?v=v2&px=999 "CARCHC_image.png")

For your concrete use case, a CQL like this would work:
> label = "archive" and updated \> now("-365d")


author: Srinatha T
body: Hi [@Imran Khan](/t5/user/viewprofilepage/user-id/4489068) ,

Welcome to Atlassian community.

Are you using confluence cloud ? I see that this option is available for premium customers only on cloud version of confluence. You might want to check the below KB doc

* [Archive pages](https://support.atlassian.com/confluence-cloud/docs/archive-pages/)

I hope the above information helps.

Thanks,

Srinath T

comments: author: Imran Khan
body: Hi Srinatha

Thanks for your quick response. No, we are using Server Instance


Tags: confluence-server

server
How to use an Atlassian template to create a page in my company's Confluence page?
Asked by Jacqui Teng:

From [here](https://www.atlassian.com/software/confluence/templates/categories/product-management), I selected one of the templates to use - I was then prompted to create an Atlassian account although I've been logged into my company's Confluence and using it for a while now. So I entered my company email address, the same one I use for that Confluence, but I was then prompted to create my own Atlassian website... Why wasn't my email address detected and automatically linked to my company's Confluence, and how do I utilize one of those templates to create a page there, in my company's Confluence spaces...?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I suspect you are not using Atlassian accounts to get into your Company Confluence, and you don't have an Atlassian account for your work address (if you did, the "sign up" screen there would have said "there's an Atlassian account with that email, please log in with that")

I'm afraid you'll have to download and add the templates to your Confluence manually.

comments: author: Jacqui Teng
body: Doesn't Atlassian accounts/products come w/ the company Confluence subscription...? Why are they not a connected experience...?

How do I manually do that? I only see Word and PDF options when I click on "Export".


author: Nic Brough -Adaptavist-
body: Nope, Atlassian accounts are separate entities, and they are only one of the ways of doing user accounts in Atlassian products.

Server and Data Center Atlassian stuff doesn't use them at all. Cloud can use them, and it's the default or "internal" user system, but you could also use Google accounts or Atlassian Access.

The fact you entered your company email address and it did not say "there is an Atlassian account with that email address" suggests that you're using one of the other options.

I'd just want to check the account handling before going down the "manual install" route. Is your company account on a url ending with "atlassian.net"? (Like aclsandbox.atlassian.net)? If it is, then you might want to check the use directory method - ask an admin whether it's Google or Access.


Tags: cloud

confluence-cloud
How to filter results of "Page Properties report" on column content using "Including text" option
Asked by Nicolas Boutet:

Hi all,

I'm frequently using the "Page properties report" macro filtering pages on labels, ancestors, type, etc... But I never tried to use the "Including text" filter option.

Now, I would like to filter the list on a "Initiative" column, and I would like to get only the pages where the "Initiative" property value is "Customer" (it's an exemple ;-)).

I'm trying to set the filter with \|Initiative\|Customer\|, but I'm getting all the pages that contain the "Customer" text (and probably all the pages that contain "Initiative"). I tried many variant (upper cases, lower cases, equal operator, ":" operator, .....). None of them provided the good result.

I found various posts saying it was working but it's no longer working now... Others saying that it's working again...

So:

- Do you know if it is supposed to work?

- If yes, what is correct way to use this option?

Thanks a lot

Nicolas


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Nicolas Boutet](/t5/user/viewprofilepage/user-id/698769) ,

Maybe it happens so that your company uses our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app?

Its [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro supports not only manually created tables but dynamic Confluence macros (such as Page Properties Report, Jira Issues, Content Report Table, etc.) as well and you'll be able to filter your report from the page view mode.


author: Dean Robinson
body: Hi [@Nicolas Boutet](/t5/user/viewprofilepage/user-id/698769) - I am trying to do exactly the same thing. I have found indication that this capability exists (for example: <https://community.atlassian.com/t5/Confluence-questions/adding-a-filter-to-the-Page-Properties-Report-Macro/qaq-p/209297>).

However, I have not managed to get it to work.

Did you get a response or work out how to filter on one of the fields included in the page properties report?


author: Nicolas Boutet
body: Hi Katerina,

Thanks for your response. But unfortunately, adding a plug-in is for now not an option for us.

If it's not possible without that, I'll continue to use a combination of labels and page templates (with the required labels included).

Thanks


Tags: cloud

confluence-cloud
How can I change the font size on my headings in the Confluence Expandable Section?
Asked by Trina Alcalan:

I'm updating a page and adding in expandable sections however the font size is in gray and really small. How can I edit the font?


Answers:
author: Andy Gladstone
body: [@Trina Alcalan](/t5/user/viewprofilepage/user-id/4660394) Welcome to Confluence Cloud!

In the Expand Macro the title font style cannot be changed or manipulated, only the text inside of the Expand itself - which can be any font/heading style.

The idea behind this design limitation is that the expand should be minimal on the page until a user chooses to open it to read the content.

comments: author: Trina Alcalan
body: Ugh. Is this something that you guys will make available in the future? The gray color is really hard to see.


author: Andy Gladstone
body: [@Trina Alcalan](/t5/user/viewprofilepage/user-id/4660394) unfortunately there are no plans at the moment to change the font color and style of the Expand Macro.

Please let me know if my answer assisted you. If it did, please click on the Accept Answer button so others looking for similar assistance can find it in the future.

Thank you.


author: Shane Brand
body: I was looking to change the heading / font style to be a bit larger too.

Pity this cannot be done.


Tags: cloud

confluence-cloud
Gallery display of images with certain labels where the images are attached to a different page
Asked by Zach Barnetby:

I'm setting up a new space to be used as an image gallery for our company. I'm uploading images and then assigning multiple labels to each. I then want to have other pages setup, where I can show a gallery view of images with particular labels, but the images are attached to a different page. Is that possible?


Answers:
author: Fabrice
body: Hey, did you solve your problem? I want to exactly the same.


Tags: cloud

confluence-cloud
Direct Link for Learning Courses
Asked by Kellie Finch:

Is it possible to send a direct link to a course in learning without enrolling a user in the course first?

Edit: I am using the izi app for our LMS courses \& quizzes for Confluence. And I am using the server version.


Answers:
author: Salma Sahnoun_Creativas_
body: Hi [@Kellie Finch](/t5/user/viewprofilepage/user-id/4813767),

If you are talking about [Smart Courses for Confluence LMS](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview) app, please feel free to contact them on their [help desk](https://creativas.atlassian.net/servicedesk/customer/portal/10). They will help you with the issue.

comments: author: Kellie Finch
body: Thank you.


author: Kellie Finch
body: I am using the izi app.


author: Brant Schroeder
body: [@Kellie Finch](/t5/user/viewprofilepage/user-id/4813767) Can you provide a little more information about the learning courses and where they reside? Is it Atlassian training or training in Confluence you created?

comments: author: Kellie Finch
body: They are the courses in the LMS. They are courses that we have created for our company.


author: Kellie Finch
body: I am using the izi app.


Tags: confluence-server

server
error in import xml
Asked by Newage crosscreators:

Trying to import Confluence site xml and have an error without any explanation. Link with a rad underline is not working, can't understand what the problem.  

![Screenshot 2022-03-21 200156.jpg](/t5/image/serverpage/image-id/189198i3BD3DAEC0132D37A/image-size/large?v=v2&px=999 "Screenshot 2022-03-21 200156.jpg")


Answers:
author: Bharath Kumar
body: Hi [@Newage crosscreators](/t5/user/viewprofilepage/user-id/4829804) ,  

Could you please share a little more details on the issue?

* Are you trying to import from one cloud site to another or from server to cloud?
* Does the new site have data existing in it?
* Could you please check to ensure there are no duplicate spaces or spaces with the same name? This also can cause problems.
* There could be a problem with the export file itself where it might have missed some data. It can fail in such a case

For the last point, I believe the Atlassian Support team can help narrow down the problem. Please do feel free to raise a ticket on <https://support.atlassian.com/contact/#/>. We would be happy to help.


Tags: cloud

confluence-cloud