youngmon/atlassian-qna huggingface dataset:
How do you integrate datadog SLOs with statuspage
Asked by Samira Wijesoma:

Hey Team,

Does anyone know how [Telesign](https://status.telesign.com/) status page integrated what seems to be Datadog SLOs?

These don't look to be a Datadog Metric integration. ![datadog slo.png](/t5/image/serverpage/image-id/311747i0030DB8CF6AE0EC8/image-size/large?v=v2&px=999 "datadog slo.png")


Answers:
author: Jesse Klein
body: Hello Samira,

Thanks for reaching out to the community about the system metrics that Telesign is using. This appears to be something custom. The standard system metric functionality within Statuspage only allows for one graph to be shown per metric so they might have used the API to bring in the data and then used custom HTML, CSS, and JS to manipulate it to look like that. Inspecting their page shows a lot of custom code so this would be my best guess. Hopefully, that adds some context to why their page looks like that.

Regards,  
Jesse


Tags: cloud

statuspage-cloud
Change content of SMS notification
Asked by B_J Ong:

Is there a way for editing the content of SMS notification and also the clickable URL/Domain name?  

![Screenshot 2024-03-13 145403.png](/t5/image/serverpage/image-id/311717i3E9F51A8FD8383DD/image-size/large?v=v2&px=999 "Screenshot 2024-03-13 145403.png")


Answers:
author: Tejaswi G
body: Hi [@B_J Ong](/t5/user/viewprofilepage/user-id/5451386)

Thank you for reaching the Statuspage community.

We understand that you wish to edit the content of the subscriber SMS notification sent out to your subscribers.

Unfortunately, as per the current design of the Statuspage, we can't edit the content of the SMS notification. However, we have logged a Feature Request STATUS-511 for this request.

We recommend you keep an eye on the Statuspage Community for any announcements on this FR.

Kind Regards,

Tejaswi
View what users have logged in
Asked by Laura Powell:

We imported a list of users for groups on our page and want to see which of those users have logged in. Is that possible anywhere?


Answers:
author: COLORADO
body: To check which users from an imported list have logged in, you would typically need access to the user management or analytics features of your platform. Here's a general approach: [https://www.bing.com/search?form=SKPBOT\&q=Access%20User%20Management](https://www.bing.com/search?form=SKPBOT&q=Access%20User%20Management): Go to the user management section of your platform's admin panel.[https://www.bing.com/search?form=SKPBOT\&q=Review%20Login%20Records](https://www.bing.com/search?form=SKPBOT&q=Review%20Login%20Records): Look for a feature that shows user login activity. This might be under 'Analytics', 'User Activity', or 'Login History'.[https://www.bing.com/search?form=SKPBOT\&q=Filter%20by%20User%20List](https://www.bing.com/search?form=SKPBOT&q=Filter%20by%20User%20List): If possible, apply a filter to only show the login activity of the users from your imported list. If your platform doesn't provide this functionality natively, you might need to use a custom script or query your database directly, if you have the necessary permissions and technical know-how. Remember to respect privacy and data protection regulations when handling user data. If you're unsure how to proceed or need more specific guidance, you might want to consult with your platform's support team or a technical specialist.
How to get around GraphQL error when creating Datadog sourced metric?
Asked by Andy Brooks:

I am following <https://support.atlassian.com/statuspage/docs/add-a-datadog-metric/> and have been unable to have success with the "Add a Datadog metric to Statuspage" steps. I have tried with many different JSON payloads from the metrics but I am consistently receiving a generic error stating "GraphQL error: Unknown error."

I tried inspecting the network activity in my browser but have found no insight there. I can also see both my API and Application keys are getting used in Datadog during these attempts. I have set my Application key for read rights to metrics and synthetics with the expectation that this would satisfy the need from Statuspage.

I also have a Pingdom integration which I was able to create a metric with and publish without issue.


Answers:
author: Andy Brooks
body: Anyone looking here, I found my answer a bit further down the line in this community <https://community.atlassian.com/t5/Statuspage-questions/Issue-to-add-a-datadog-metric/qaq-p/2258798#U2637685> Thanks to [@Thys De Bruyn](/t5/user/viewprofilepage/user-id/2870685)


Tags: datadog
Statuspage.io - is there a way to enable subscriber only via API?
Asked by Carlos E Velez:

I see where I can turn on subscribers for a page. That is straightforward. However, is there a way that a page can have the ability to have subscribers "enabled" but the creation of a subscriber to be added only via the API?  

The outcome would allow API-created subscribers but not allow a subscriber to self-subscribe to the page via the web UI.


Answers:
author: Egor
body: Hey Carlos,  

Thanks for reaching out to Atlassian Community!  

There is actually a way to remove the subscribe button but it requires the use of custom code. We have some examples of how you can do that with the customizations cookbook: <https://help.statuspage.io/help/customizations-cookbook>

While this may remove the button from view, savvy folks will still be able to see on the backend that the subscribe function still exists so there is not a 100% sure way to prevent this but this definitely will limit the number of users being able to subscribe.

Please let me know if you have any other questions regarding this.

I hope that you have a great day.

Best Regards,  
Egor
Can a single status page allow general publc access and audience specific?
Asked by Michi Moshkovitz:

Hi

I need public general access AND audience specific for some of the components. It there an option to do that on the audience specific page type?

Thanks


Answers:
author: Alan Violada
body: Hey Michi, Alan from the Statuspage Support team here.

Audience-specific pages by default require all users to authenticate to access the page and see the components/incidents, and there is currently no way to circumvent this.

With the above in mind, to achieve your use case you would likely need two separate pages - One public, and one audience-specific.

Cheers,

Alan

comments: author: Michi Moshkovitz
body: Thanks Alan.

What if we showed the public website somehow inside the audience specific one?


author: Alan Violada
body: Hey Michi,

That would depend on what you are trying to achieve - Do you want some components to only be accessible to users within certain audience groups, while other components to be accessible to anyone with no authentication or access required?

You might be able to show data from one page inside another page using some combination of custom code and/or the APIs:

[Use custom HTML on a status page](https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/)

[What are the different APIs under Statuspage?](https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/)

Another functionality worth taking a look at is the Status Embed:

[What is Status embed?](https://support.atlassian.com/statuspage/docs/what-is-status-embed/)

Cheers,

Alan


author: Michi Moshkovitz
body: Thanks. Unfortunately not super helpful...

Is this on the roadmap? Allowing both types in one?

Just to clarify. Support I have 3 components:

1. platform availability  
2. customer-x integration  
3. customer-t integration

I want 1 to be accessed by the public unauthenticated access  
1+2 to be accessed by customer-x rep in an authenticated access  
1+3 to be accessed by customer-y rep in an authenticated access


author: Alan Violada
body: Hey Michi,

While there is no ETA for this being developed, we do have an open Feature Request that is being reviewed by our engineering team regarding the implementation of hybrid pages like you mentioned.

I have added this topic to that request, and as Statuspage feature requests are currently for internal access only, If you ever need to reference the request to ask about its progress, the ID is **STATUS-296**.

I would recommend keeping an eye out on our community page for any news about feature updates: <https://community.atlassian.com/t5/Statuspage/ct-p/statuspage>

In the below link you can read about our feature implementation policy if you like: <https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>

Let me know if you have any questions, or anything else we can try to assist with!

Regards,?

Alan


Tags: audience
Skip Confirmation Notification option no longer honored on API and CSV imports
Asked by cparker:

We regularly add all new employees to our statuspage notifications so that their work issued email address receives notification of outages. our January import worked normally but the one I tried today ignored the flag for skip confirmation. Is there any way to have it still be allowed for everyone under a domain? Most new employees are going to ignore the opt-in email and then be lost when there's an outage occurring.   

The only official documentation I've seen is a [one line mention](https://support.atlassian.com/statuspage/docs/import-subscribers-via-csv/) that this is no longer supported, is there anything else I can look with more context? This breaks Statuspage for our organization.


Answers:
author: Abraham Musalem
body: Heya [@cparker](/t5/user/viewprofilepage/user-id/5016625) ,  

Thanks for reaching out! We've currently disabled this feature due to some constant spam attempts. We can make an exception for you, just submit a ticket with us via support.atlassian.com so we can take care of you.   

Cheers,  
Abraham, Statuspage support


author: Aaron Jorgensen
body: This is also an issue for us, and the clients are saying that the confirmation email does not contain a link or button.
Can I choose who is e-mail notification sent to?
Asked by Daniel Pacner:

Hello,

I am looking for a status page for my company, which would allow us to put a incident or maintenance on status page and then choose which e-mail subscribers will get the notification and who will not. We have some partners who need to be notified about every incident and we have plenty of those, who we ussually dont notify.

And if Atlassian status page cannot do this, is there any status page that can?

I hope this is understandable and I thank you for your answers in advance.


Answers:
author: Nikola Perisic
body: Welcome to the community [@Daniel Pacner](/t5/user/viewprofilepage/user-id/5439658) !

As an admin, you have the option to add the Subscribers to the Statuspage, meaning that those who are not added as subscribers they won't receive the notifications.

comments: author: Daniel Pacner
body: Thank you but the point is to choose which subscribers will recieve the e-mail notification based on the situation. In some situations we want to notify every subscriber, in other situations we only want to notify some of them.


Tags: cloud

statuspage-cloud
Why can I not see an SMS Subscriber, but when I try to add it, it says it's already there?
Asked by Tom Hilzer:

I am trying to remove and re-add a SMS Statuspage subscriber. The phone number does not show up in the GUI or if I do an API call, but when I try to add it, it says it's already added. Is there a way to clear this phone number out so that I can add it back in?

Thanks


Answers:
author: Abraham Musalem
body: Hey [@Tom Hilzer](/t5/user/viewprofilepage/user-id/4819822) ,  

Thanks for reaching out to Community. Can you submit a ticket via support.atlassian.com so we can help you out? We'll need the email of the subscriber so we can clear it out from our end.   

Cheers,  
Abraham , Statuspage Support
Can you remove 'View x previous incident updates' from the bottom of incident emails?
Asked by Liam Baker:

Is there a way in which we can remove (or at least hide) the link that directs a user to the previous incident updates at the bottom of emails (as below)?  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/308718i0E80E5D77727E0DE/image-size/large?v=v2&px=999 "image.png")  
We keep our statuspages as private, but have a wider group that needs to be informed of incidents. We do not want to provide them access to the statuspage itself, however this link directs them to the statuspage URL.


Answers:
author: Jesse Klein
body: Hi Liam,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about wanting to remove the previous incident updates from emails. There is no way to edit emails other than adding a footer. My only thought as an alternative would be to use something like a webhook subscription that then triggers out your own emails that can inform customers. This would likely involve some scripting to make it happen but then you can send the emails out in any way you wanted while using Statuspage to still trigger the incident communication.

I know we have a feature request to have more functionality for email customization and will add this ticket to that request. Please note, that feature requests are not currently public so there is not a ticket number I can give. I hope you have a great day!

Regards,  
Jesse


Tags: cloud

statuspage-cloud
Will a page URL be the custom domain URL when a page goes public?
Asked by Terry Medearis:

I have a trial instance of Statuspage. I will use hypothetical domain names to explain my question. Suppose I have a trial instance of Statuspage at:

<https://name.statuspage.io>

I want to use a custom domain of, hypothetically,

<https://status.mydomain.com>

I have it all set up, I believe. When I go to <https://status.mydomain.com>, I get redirected to my page at <https://name.statuspage.io>

The content is all good. The redirection is working, but I do not want the page to appear to be <https://name.statuspage.io>. I want it to appear to be <https://status.mydomain.com>.

**Will this happen when I pay for my subscription and transition the page to public?**


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Terry Medearis](/t5/user/viewprofilepage/user-id/4137520)

As it is clearly stated on the page setup "Upgrade to use a custom domain"

![upgrade.png](https://community.atlassian.com/t5/image/serverpage/image-id/308495i453DF90F74C89C81/image-size/large?v=v2&px=999 "upgrade.png")So when you will upgrade it, you can set up your own domain.

comments: author: Terry Medearis
body: Thank you.
Child Components affect on Parents Uptime
Asked by Jesse:

Hello Everyone   

Currently we have a Main Site "Parent" Component that comprises of many "Child" components, each child has the Uptime Percentage system enabled.   

We have noticed that the Child components uptime can affect the parents uptime in testing, this makes logical sense but our use case is a little more complex. Our child components are not directly related to the Parent.   

Is there any way we can keep the uptime of the child components but do not certain components affect it's Parent site component ?   

Kind Regards


Answers:
author: Kevin Paulovkin
body: If you don't want a Component to affect the overall Component Group uptime percentage, you would have to disable "Display Uptime" for that component.

Other option is to create a separate Component Group or not assign the Component to any group at all.

Another idea is Atlassian does not recognize "Degraded performance" and "under maintenance" states as downtime (<https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/>) so if you report all Incidents under the component as "Degraded performance", your overall uptime metric for the component will always show as 100%. Although I suppose that would still throw off the overall uptime calculated for the component group.


Tags: cloud
Status Page - Grafana Integration
Asked by Prathamesh Anil More:

Hello Team,

Is there any scope to integrate Grafana with the Status Page?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Prathamesh Anil More](/t5/user/viewprofilepage/user-id/5420412) !

Sadly, Statuspage is not supporting Grafana. These are the products that are supported by Statuspage:

* Intercom
* Jira Software
* Jira Service Management
* Microsoft Teams
* Opsgenie
* PagerDuty
* Slack
* Twitter
* xMatters
* Zendesk


Tags: cloud
Is possible to edit the display name of <noreply@statuspage.io> email address?
Asked by Carla Tavares:

I understand that the email can be customised, however, I don't wish to change it.

All I need, if possible, is to change the display name;

From: noreply@statuspage.io \<noreply@statuspage.io\>

To: Incident Team Comms \<noreply@statuspage.io\> (for example)

Could someone kindly guide me and help understand if it is possible?

Thank you in advance!


Answers:
author: Kevin Paulovkin
body: I don't believe that's possible - However, you can set the "Send from email" and "Reply to email" to point to your own custom email address (Your Page \> Customize page and emails).

[Custom email addresses](https://support.atlassian.com/statuspage/docs/customize-email-notifications/#:~:text=320x100%20and%20640x200.-,Custom%20email%20addresses,-Updating%20the%20From)

[Configure your DNS](https://support.atlassian.com/statuspage/docs/configure-your-dns/)

![Custom Emails.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/307838iD49262902829759D/image-size/large?v=v2&px=999 "Custom Emails.PNG")

comments: author: Carla Tavares
body: Thanks, Kevin! Loved the quick help :)

Found that option but I haven't tried it because I want to keep the noreply email address from Statuspage. I only wanted to change the name it displays in the mailbox. I'm loosing hopes it can be done to be honest.


author: Carla Tavares
body: Thanks, Kevin! Loved the quick help :)

Found that option but I haven't tried it because I want to keep the noreply email address from statuspage. I only want to change the name it displays in the mailbox.


Tags: cloud

email
Spring Framework Remote Code Execution (RCE) Vulnerability (Spring4Shell)
Asked by Avijit Chakraborty:

We are Using Crowd Server and current as per internal security scan it has detected Spring Framework Remote Code Execution (RCE) Vulnerability (Spring4Shell) vulnerability. As per the latest CVE Report (<https://spring.io/blog/2022/03/31/spring-framework-rce-early-announcement#overview>) it was mentioned that Spring Framework versions 5.3.0 to 5.3.17, 5.2.0 to 5.2.19, and older versions are impacted with the vulnerability.

We have upgraded Crowd Server to the latest version 4.4.1 and found that still Spring Framework version is 5.3.7 \& 5.5.1.

Can you please let us if there are any patches which is or will be released to fix this vulnerability.


Answers:
author: Ruslan Tkachuk
body: Hi [@Avijit Chakraborty](/t5/user/viewprofilepage/user-id/4920626)   

At the current moment, Crowd use impacted versions of Spring but is not vulnerable to any known exploit. More details here: <https://confluence.atlassian.com/kb/faq-for-cve-2022-22965-1115149136.html>


Tags: server
When select "Set up Crowd" wizard I get a 404 page not found error
Asked by Demus:

I installed crowd 4.1.0 when I got to the main page and select "Set up Crowd" I get

a 404 error. "Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.


Answers:
author: Mohamed Adel
body: Hi [@Demus](/t5/user/viewprofilepage/user-id/4914659) and welcome to the community,

please follow the instructions [Crowd installation fails with a 404 error](https://confluence.atlassian.com/crowdkb/crowd-installation-fails-with-a-404-error-429920203.html) , it might help you

Regards

Mohamed Adel
I am unable to access the Crowd 3.7.2 web application after installing Crowd.
Asked by John Oliver:

After installing Crowd Server 3.7.2 on Windows Server 2019, I am unable to navigate to the setup screen and am getting the error:

Type Status Report

Message /crowd/console

Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.


Answers:
author: Ruslan Tkachuk
body: Hi [@John Oliver](/t5/user/viewprofilepage/user-id/4800578)   
Looks like a duplicate question.  
Look at answer <https://community.atlassian.com/t5/Crowd-questions/I-am-unable-to-access-the-Crowd-4-0-5-web-application-after/qaq-p/2017486>
Crowd and other applications not accessible with [crowd.manager.application.ApplicationServiceGener
Asked by sowrag:

I am using Crowd 4.4 and still facing the issue

     [crowd.manager.application.ApplicationServiceGeneric] Directory 'example directory' is not functional during authentication of 'example user'. Skipped..

Crowd console goes down as soon as one of the LDAP directories fail to connect, directory for failover authentication is not working. Jira/Confluence and everything connected to Crowd goes down. Unable to understand why.


Answers:
author: Roman Kovalov
body: Hey, [@sowrag](/t5/user/viewprofilepage/user-id/3028712) !

I found similar question in Community page. Maybe you can find answer [there](https://community.atlassian.com/t5/Crowd-questions/Re-Getting-proxy-error-while-users-are-trying-to-login-i/qaq-p/2024220/comment-id/6078#M6078)
How to migrate all users and groups from crowd to other SSO like onelogin
Asked by Han Chen:

Current Environment:  
Jira Datacenter + Crowd + Jira internal Directory.

Trying to migrate to Onelogin.

We are using company email to register users in Jira Datacenter, and onelogin also contains all user emails.

If we integrate the Jira Datacenter by SAML with Onelogin, will the users match? And how will the user groups be preserved if we turn off Crowd later?


Answers:
author: Roman Kovalov
body: Hey, Han!

Yes, you can migrate users from Crowd to another platform, like Onelogin.

<br />

To do that, I can advice you this steps:  
1) [Export users and groups from Crowd](https://confluence.atlassian.com/crowdkb/how-do-i-generate-a-csv-export-of-users-and-memberships-from-a-specific-directory-in-crowd-442271568.html)  
2) [Import users to Onelogin](https://www.youtube.com/watch?v=v2HVwoAWzG0&ab_channel=OneLoginbyOneIdentity)   
3) [Configure SAML for Confluence](https://onelogin.service-now.com/support?id=kb_article&sys_id=aab95d03db109700d5505eea4b961986&kb_category=871969b0db185340d5505eea4b9619f9) , it should be the same for Jira.  
But I should notice, in Crowd you can have multiple groups for one user and in Onelogin I didn't found how you can assign one user to multiple groups, so you need to manage it on Onelogin side.  

Also, users should match if you correctly setup how to match them (step #4 from [this guide](https://onelogin.service-now.com/support?id=kb_article&sys_id=aab95d03db109700d5505eea4b961986&kb_category=871969b0db185340d5505eea4b9619f9) )  
And you can easily turn off Crowd later, but you need to make sure that groups with access exists in Jira.