youngmon/atlassian-qna huggingface dataset:
custom field
Asked by Kamil Askerov:

Salam. I need custom field where get only link(links) to linked issue associated to this isssue. And that custom field must be not changeable only for copy link to linked issue. That custom fields will be in JSM project part and linked issues in JS project part.


Answers:
author: Paul Pasler
body: Hi Kamil,

we from Awesome Custom Fields provide a custom field called "Issue Picker" which can also be used in JSM. It is read-only for customers and can be set by agents.

You may have a look here: <https://awesomecustomfields.wikipage.io/c/47120442/issue+picker>

If you have any questions, feel free to contact us: <https://seibert.biz/acf-jira-demo>

Cheers,

paul


Tags: cloud

jira-service-management

jira-service-management-cloud
Request types portal groups
Asked by Teja:

Hi Community,

I wanted to create a nested portal groups. User UI it displays initially **Submit change requests -** After clicking on this option it shows 2 options **Software** , **hardware**.

After clicking Hardware, I wanted to display all the hard ware products ( A, B ,C).


Answers:
author: Teja
body: Hi,

Thanks for the info. The major constraint here , we cannot copy a form in Jira software.

Current set up is choosing component in JSM in the ticket it will create a clone in Jira software.

If I starting using forms it may not be cloned in Jira software. Yes, I do aware of paid apps can extract the information and replicate in to Jira software. Do we have any free software's or any other way of approach.


author: Vijay Dadi
body: Dear [@Teja](/t5/user/viewprofilepage/user-id/1135419) ,

JSM doesn't have capability of creating nested groups on your portals. Instead you can Forms functionality to have request types behave dynamically depending on user response.

Hope this helps !

Regards,

Vj


author: Kian Stack Mumo Systems
body: [@Teja](/t5/user/viewprofilepage/user-id/1135419),

Have you looked at using [Forms](https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/form-design-best-practices#overview)? You could use them to show "different" fields/options depending on the options you pick. This may not work in all cases as forms have certain restrictions, but depending on what your requirements are, you may be able to get these to work!

Thanks,   

Kian


Tags: cloud

jira-service-management

jira-service-management-cloud
Ticket automatically unresolving itself when a new note is added
Asked by Jack Reynolds:

Hello,  
We are using the Jira Service Management for our IT helpdesk, we have recently created this and starting using it. I was wondering if anyone had any experience or knowledge how to set so that say if a ticket is sorted and then set to resolve, if the client then adds a note to the ticket later on down the line it will automatically set back to waiting for support rather than just stay as resolved?  
Many Thanks  
Jack


Answers:
author: Jack Brickey
body: Hi [@Jack Reynolds](/t5/user/viewprofilepage/user-id/5378569) , welcome to the community. When you indicate "resolved" is that the status of the issue or are you referring to the resolution field? I suspect it is a former, but want to be sure. Now if you are simply wanting to re-open an issue when the customer comments on an issue that is in the resolved status, then there is a rule in automation templates you can use for this specific case. If you go into the automation section under project settings and click on templates, you can search for reopen and you should find it.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to add an approval step with new workflow editor?
Asked by Christiane Klockmann:

The pages in Jira explain [how to add an approval step to a workflow](https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/) (with the old editor) and that it's [possible to add approvals with the new editor,](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-new-workflow-editor/)

Unfortunately, I'm unable to find the option in the new editor.

Could you please help?


Answers:
author: Ntamen kamogne harry Michel
body: Hi [@Christiane Klockmann](/t5/user/viewprofilepage/user-id/5351146) ,

<br />

I'm afraid this functionality is not yet available in the new workflow editor??

<br />

Furthermore, you can switch between the two editors so you can add the approval step with the old editor, and make the other modifications in new editor mode??

comments: author: Christiane Klockmann
body: OK, thank you for the answer. Let's just hope that the function will be added soon. Switching between the editors is somewhat uncomfortable.


author: Emmanuel_A
body: i think it's completely silly that there are 2 workflow editors, and we need to switch between the two. Seriously poor development/product management.


Tags: cloud

jira-service-management

jira-service-management-cloud
CSV import with select fields
Asked by Jonathan Garc?a:

Good afternoon,

When importing from a CSV a select field with several options (Preproduction\|\|Production), it only inserts the first value Preproduction.

How can I solve this problem?

Thank you very much,

Thanks a lot.

Buenas tardes,

Al importar desde un CSV un campo select con varias opciones (Preproducci?n\|\|Producci?n), s?lo inserta el primer valor Preproducci?n.

?C?mo se puede solucionar el problema?

Muchas gracias,

Saludos.


Answers:
author: Joseph Chung Yin
body: [@Jonathan Garc?a](/t5/user/viewprofilepage/user-id/5373456)

Welcome to the community. What you need is to prepare your CSV file by -

For multi-select field, your CSV file will need to have multiple columns example -

IssueType, Summary, Custfield, Custfield, Custfield, Custfield

bug, "First issue", option1, option2, option3

Afterward when you execute the import process, you will map the custom field to the same Jira custom field in the configuration.

Take a look at the following reference link - <https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/> Look under the section named "**Aggregating multiple values into single fields**" The example uses the Component/s and Fix version/s fields to illustrate the point.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Jonathan Garc?a
body: [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) Thank a lot, I will try it :)


author: Jonathan Garc?a
body: I tried it but it doesn't work for me, I probably didn't do the right steps, sorry.

The field "Entorno" is a select that has several possible values "Producci?n", "Integraci?n" and I want to import in an object "Entorno=Producci?n Integraci?n". In my csv, I have created a new field called "Entorno2".

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320746i08597B07175CA26E/image-size/large?v=v2&px=999 "image.png")

Then I mapped the field "Entorno=Preproducci?n" and "Entorno2=Integraci?n" to "Entorno".

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320745iCBC749401E96D75F/image-size/large?v=v2&px=999 "image.png")

When importing, it does not add the two values (Producci?n, Integraci?n" to the "Entorno" field.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320750iED92E16510FB4357/image-dimensions/203x225?v=v2 "image.png")

Thank you in advance for your help.


author: Joseph Chung Yin
body: [@Jonathan Garc?a](/t5/user/viewprofilepage/user-id/5373456) -

When you map the CSV file field, you need to map the first column to the Entorno Jira field, and then map the 2nd field to same field again.

Are you using the out the box import process, or you are using a third party add-on? It is because the out of the box UI will not allow you to map two fields (columns in your CSV file) to a given Jira field within the same line.

Best, Joseph


Tags: cloud

jira-service-management

jira-service-management-cloud
Transition Screen Size Help!
Asked by Jisoo Kim:

Hi,

I am pretty new to Jira, so came to ask for help... Really appreciate your attention and help!

I am using Jira Portal and Service Management currently.

To transition thru workflows, the transition screen popup size is way too small to work with to the extent it affects work efficiency...

I've searched thru the community thread and found out that the popup cannot be resized, but such inconvenience and suggestions had been raised multiple times already since like 2019 or so.

Hence I was wondering if there had been any updates from Atlassian in response..? I couldn't find the right documentation.

Thank you so much for the attention!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Jisoo Kim](/t5/user/viewprofilepage/user-id/5483322) and welcome,

for my knowledge there's no way to do that.

Fabio

comments: author: Jisoo Kim
body: Thank you so much for sharing your expertise!

I'm sorry to be so persistent, but just wanted to make sure if it's impossible to achieve a bigger view,

Like hard code script customizing, or maybe the transition popup to open in a new tab as a web view, not a small popup, idk if it makes sense.

Appreciate your help!


author: Nic Brough -Adaptavist-
body: No, there's no way to do this


author: mad brain official
body: i'm also facing the same issue for my webpage [azeemhelpline](https://meet.google.com/ooe-rfnz-iha)

please guide me


author: Nic Brough -Adaptavist-
body: Start by not spamming us


Tags: jira-service-management

portal

screen

size

transition

user-interface

ux
How to move a problem or incident from service project to another project with form attached
Asked by Ankit Litoriya:

I wants to move a problem from service project to the another project and assign to someone there using key words. How to achieve this

For now i am not able to find any automation rule for this


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Ankit Litoriya](/t5/user/viewprofilepage/user-id/5483273)

Another project is also service project? If yes, you can use default request type - <https://support.atlassian.com/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/>

If no, there it no way to keep ticket available on portal.

<br />

Regards,

Seba

comments: author: Ankit Litoriya
body: Thanks Seba,

Another project is not a service project. If we clone the issue or create exact triggered issue in another project. is there a way so that we run a rule without manually interaction with cloned / new issue in other project still rule run and assign the issue.


author: Sebastian Krzewi?ski
body: you can create rule that will be triggered on not service project when ticket is created and have clone link or clone link pointing to service project


Tags: cloud

jira-service-management

jira-service-management-cloud
What will happen to outgoing emails when it is disabled.
Asked by RG:

Hi Team,

We are conducting an activity where the JIRA system triggers multiple notifications to multiple users. To prevent disruption, we plan to disable outgoing email while JIRA triggers notifications. If we enable outgoing email, will it trigger those emails again?

Also anyone migrated Classic mail handler to Email This Issue mail?


Answers:
author: Sebastian Krzewi?ski
body: Hi [@RG](/t5/user/viewprofilepage/user-id/1870250)

Why you want to disable outgoing mail, rather than don't want to investigate why jira is generating so much emails?

IMO after enabling outgoing mail again, Jira won't send previous messages.

Regards,

Seba

comments: author: RG
body: [@Sebastian Krzewi?ski](/t5/user/viewprofilepage/user-id/1561725) Thanks for your response, we are using Email This Email Classic mail handler which is out of support and we are planning to migrate this to NextGen mail handler. After enabling this so many unwanted notifications' trigging from JIRA system, to avoid interruption we want to disable mail part and upgrade mail handler.


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Read-only access for standard account
Asked by Osundare Kayode:

Our developers are currently facing issues pushing to remote server. We recently upgraded to standard account, so I guess we are facing synchronisation issue.


Answers:
author: Theodora Boudale
body: Hi [@Osundare Kayode](/t5/user/viewprofilepage/user-id/5245499) and welcome to the community!

It is possible that the change of plan did not sync immediately among our systems. I went ahead and manually triggered a sync.

Are you developers able to push now?

If they are still experiencing issues, could you please post there the output they see when they try to push?

For future reference, since your workspace is on the Standard plan, you can also create a ticket with the support team if you are experiencing an issue that is a blocker, to ensure a faster response. You can create a ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. Please make sure to create the ticket with priority L1 if your team is blocked.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Error: Someone is already using this email. Try another.
Asked by sankara Rao Kalagadandu:

We were changed email address from AAA@jts.com to AAA@PTS.com from Managed account as suggested by Atlassian compnay, but some user they have 2 user accounts AAA@JTS.com and AAA@PTS.com.

AAA@**J**TS.com is using Bitbucket

AAA@**P**TS.com using Jira and confluence

We are trying to replace AAA@JTS.com with **AAA@PTS.com to**access Bitbucket, Jira, confluence. Both accounts are "managed users"

But after replace the email users lost access to History(previous data)


Answers:
author: Theodora Boudale
body: Hi,

Thank you for reaching out.

Both Bitbucket Cloud and Jira/Confluence Cloud use Atlassian accounts for authentication. An Atlassian account is the one for <https://id.atlassian.com/> and it is used to provide single login to multiple Atlassian Cloud products.

Right now, it sounds like your users may have two Atlassian accounts, one for AAA@JTS.com and another one for AAA@PTS.com.

Normally, if a certain email address is already in use by an Atlassian account, you won't be able to change the email of another Atlassian account to this one.

We will need to look into the status of your accounts at the moment and advise you on the next steps in a support ticket. I see that you have already created a support ticket for this issue. Please leave a comment on the support ticket and provide the exact same information you have shared in the community post so that the engineer working on your ticket can help you.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
I cannot log in to my bitbucket account
Asked by cball:

Hi, I cannot seem to be able to log into my bitbucket account. I can log in to all the other atlassian products, Trello, Jira, Community. But the bitbucket always throws me the error "Try to login again".

I already tried in 4 different browsers. Edge, Chrome, Opera, Brave. And none of them seems to allow me to proceed. I also set my security settings to low and it did not have any effect.

Thank you so much for your help on this.

Edit:   

Adding additional information. Sometimes when I navigate to bitbucket while being logged in other services I get this screen. And after refreshing and trying to log in from the page I get the second one.  
![image_2023-06-29_103131636.png](https://community.atlassian.com/t5/image/serverpage/image-id/265887iDB735E89186E65E4/image-size/large?v=v2&px=999 "image_2023-06-29_103131636.png")![image_2023-06-29_103140128.png](https://community.atlassian.com/t5/image/serverpage/image-id/265888i3B62D9ECA3DD8DBF/image-size/large?v=v2&px=999 "image_2023-06-29_103140128.png")


Answers:
author: Theodora Boudale
body: Hi [@cball](/t5/user/viewprofilepage/user-id/5253835),

Your Bitbucket Cloud account was deactivated with reason 'spam' which is why you were not able to log in. I reached out to our engineers and asked them to look into this, and the spam detection was a false positive, so I went ahead and reactivated your account. Our apologies for the inconvenience caused by this.

Please feel free to let me know if you are able to log in now and if you need anything further.

Kind regards,  
Theodora


author: cball
body: Hi, any idea where I could try to contact support to help me access bitbucket from my account? Would like to set up my organization with it, but I'm unable to do so without bitbucket access.


Tags: bitbucket-cloud

cloud
I stopped receiving bitbucket email notifications
Asked by Kento Stricker:

I'm having trouble receiving notification emails from bitbucket.

I believe my email \<email_removed_for_privacy\> is on the email suppression list. Is it possible to take me off the list?

Thanks!


Answers:
author: Patrik S
body: Hello [@Kento Stricker](/t5/user/viewprofilepage/user-id/5253831) and welcome to the Community!

I've checked our internal logs and was able to confirm that some recent bitbucket emails were bounced back by your email provider with the following message :

```
554 5.7.1 [internal] recipient address was suppressed due to customer policy
```

which caused the email to be added to our suppression list.

I went ahead and removed your email from the suppression list so you can confirm if you are receiving the emails as usual now.

In case your case still not receiving it, we recommend reaching out to your email provider to understand if they have any rule applied to incoming emails that are blocking emails from Atlassian.

Thank you, [@Kento Stricker](/t5/user/viewprofilepage/user-id/5253831) !  
Patrik S

comments: author: Kento Stricker
body: Hi Patrick,  

I can confirm that I am now receiving emails from Bitbucket.  

Thank you for your help!


author: Patrik S
body: You're very welcome [@Kento Stricker](/t5/user/viewprofilepage/user-id/5253831) !

Feel free to reach out to Community if you ever need help :)

Patrik S


Tags: bitbucket-cloud

cloud
How can I address false positives being detected with atlassian/git-secrets-scan?
Asked by Daniel Carrington:

I have a repository with variious shell scripts. One of those scripts sets some standard variables, but it's getting flagged "found security credentials" but what it's flagging is not credentials.

How can I address these false positives so that the check doesn't not fail erroneously?  

Thanks!


Answers:
author: Aron Gombas _Midori_
body: You can find the documentation here: <https://bitbucket.org/atlassian/git-secrets-scan/src/master/>

You can include/exclude files.

Because you can't customize the built-in pattern, only add new custom patterns, exclude the with false positives seems to be the only tool to address your problem. Unfortunately, it also means that the leaked secrets in that file will not found, either.

comments: author: Daniel Carrington
body: Well...that's a bummer. I'd still like the file to be part of the check, but I guess that won't be posslble.

Thanks!


author: Igor Stoyanov
body: [@Daniel Carrington](/t5/user/viewprofilepage/user-id/5204469) hi.  
Maybe you could split your file to two files, first file will contain only variables that should be ignored and you will exclude it from scan, and the second file will contain all other standard variables that you will scan.  

Regards, Igor


Tags: bitbucket-cloud

cloud
How to access bitbucket rest api through installed user app?
Asked by AnnaD:

```
I have registered the app. installed it on one of my accounts. how to make requests to bitbucket rest api using an installed application? I was trying to exchange jwt token for access token. but it doesn't work
```

![2023-06-26 20.24.03.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/265119i88026485FD6BDC1B/image-size/large?v=v2&px=999 "2023-06-26 20.24.03.jpg")


Answers:
author: Patrik S
body: Hello [@AnnaD](/t5/user/viewprofilepage/user-id/5253601) and thank you for reaching out to Community!

We have a [Getting started documentation](https://developer.atlassian.com/cloud/bitbucket/getting-started/#getting-started) on how to build Atlassian connect add-ons for Bitbucket. In the [Routes](https://developer.atlassian.com/cloud/bitbucket/getting-started/#routes) section of that article, you'll be able to find an example of a JWT authenticated call to the Bitbucket Cloud API that might be of help.

If you have additional questions related to App development, we have a dedicated community for developers, which you can access using the following :

* <https://community.developer.atlassian.com/>

I would suggest posting your question there as it's development related.

Thank you, [@AnnaD](/t5/user/viewprofilepage/user-id/5253601) !

Patrik S


Tags: bitbucket-cloud

cloud
Is it possible to write comments to pull requests on behalf of an installed user application?
Asked by AnnaD:

is it possible to write comments to pull requests on behalf of an installed user application, as is possible in github?![Screenshot 2023-06-26 at 20.55.04.png](/t5/image/serverpage/image-id/265129iA61CAC78F09691FC/image-size/large?v=v2&px=999 "Screenshot 2023-06-26 at 20.55.04.png")


Answers:
author: Mark C
body: Hi [@AnnaD](/t5/user/viewprofilepage/user-id/5253601)  

Thank you for reaching out to the community.  

I'm not sure exactly how GitHub does it but for Bitbucket Cloud, we do have this [REST API endpoint](https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pullrequests/#api-repositories-workspace-repo-slug-pullrequests-pull-request-id-comments-post) where you can use your bot account and add comments to pull requests.  

Let me know if you have further questions.  

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
How to revoke access from the authentication application?
Asked by AnnaD:

I gave access to the account through the link [https://bitbucket.org/site/oauth2/authorize?client_id={key}\&response_type=code](https://bitbucket.org/site/oauth2/authorize?client_id={key}&response_type=code). How to remove access for this application?


Answers:
author: Patrik S
body: Hello [@ana](/t5/user/viewprofilepage/user-id/5019295) and thank you for reaching out to Community!

You can revoke access to any OAuth application you have previously granted access by accessing your bitbucket account's Personal Settings :

1. Navigate to <https://bitbucket.org>
2. Click on the **cog icon** in the top right corner and select **Personal Bitbucket settings**
3. In the page that will open, click on the **App authorizations** option in the left side panel
4. This will show a list of currently authorized applications, and you can use the **Revoke** option in the corresponding line to remove the access of a given application.

For your convenience, you can also use the link below to directly access the App Authorizations page :

* <https://bitbucket.org/account/settings/app-authorizations/>

Hope that helps! Let me know in case you have any questions.

Thank you, [@AnnaD](/t5/user/viewprofilepage/user-id/5253601) !  
Patrik S


Tags: bitbucket-cloud

cloud