youngmon/atlassian-qna huggingface dataset:
Project Key with name of X
Asked by Jimmy Trivedi:

How can I define project key as "X" so that issues would be like X-1 or X-500?

Please check the image![Screenshot 2023-12-26 at 18.18.06.png](/t5/image/serverpage/image-id/298107i84D72FB768C9AE99/image-size/large?v=v2&px=999 "Screenshot 2023-12-26 at 18.18.06.png")


Answers:
author: Joseph Chung Yin
body: [@Jimmy Trivedi](/t5/user/viewprofilepage/user-id/3939054) -

Hi Jimmy:

It is by design that the project key cannot just be 1 character long. The default max key length is set to 10 characters long.

Based on my experience and knowledge that typically the key should be set to 3 characters (minimum).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Jimmy Trivedi
body: Is there any other way to achieve? Basically I only want to use "X"

<https://confluence.atlassian.com/adminjiraserver/changing-the-project-key-format-938847081.html>


author: David Bakkers
body: Hello [@Jimmy Trivedi](/t5/user/viewprofilepage/user-id/3939054)

Same as Joseph said, it's minium of 2 characters. That's because project keys must start with an uppercase letter, followed by **ONE OR MORE** uppercase alphanumeric characters.

Generally, you can find answers to that sort of frequently asked question much faster using Google. For example, if you Google *'jira minimum project key length'* you'll see the very first result is the answer.

comments: author: Jimmy Trivedi
body: Hi [@David Bakkers](/t5/user/viewprofilepage/user-id/1575730)

Is there any other way to achieve? Basically I only want to use "X"

<https://confluence.atlassian.com/adminjiraserver/changing-the-project-key-format-938847081.html>


author: David Bakkers
body: Oh for goodness sake! There is no 'other way' with Jira Cloud. That link you've given is for documentation for Jira **SERVER / DATA CENTER** not Jira **CLOUD**.

Even in those platforms, you could not have one, single letter as the project key, you needed at least ONE OR MORE alphanumerics or an underscore following that letter. The closest you can get on those platforms would be "X_", which is described in the documentation, if you read it fully.

Also, using single letters as project keys is not a smart thing to do, since you can only have 24 projects running concurrently before you run out of letters in the English alphabet and have project key collisions.... something that a Software Development Engineer would immediately realise was *not good*.

Read the prior threads [like this one](https://community.atlassian.com/t5/Jira-Content-Archive-questions/No-Option-to-Modify-Project-Key-Format-in-Cloud/qaq-p/1667168) where this whole topic has previously been discussed, which will lead you to [JRACLOUD-42174](https://jira.atlassian.com/browse/JRACLOUD-42174) where Atlassian have stated, quite categorically, that the project key format for the cloud based products will stay fixed and not changeable like it is on the server / DC products.

Can we consider this discussion closed now?


Tags: cloud

jira-service-management

jira-service-management-cloud
Issue Details for Jira Service Desk can't install
Asked by Tutunov Vitalii:

Hello,

Can't install on Jira Cloud Issue Details for Jira Service Desk

"

Unable to install Issue Details for Jira Service Desk  
Unfortunately, we're facing a technical issue with the partner. Please try again in some time.  
"

"Failed to install app plugin.16478835583749969138.90cff3d9-c5b0-4696-a673-cadd447007c5"

Does the plugin not support more and can't be installed?


Answers:
author: David Bakkers
body: Hello [@Tutunov Vitalii](/t5/user/viewprofilepage/user-id/4121636)

If you have a question about the functionality of the *Issue Details for Jira Service Desk* add-on, you are best to [contact the developer](https://marketplace.atlassian.com/vendors/1215877/eren-aygunes) of that addon.

Given that only 36 people in the entire world have ever installed it, it hasn't been updated since 2018, nobody has given a review in more than 3 years and there are review comments indicating major flaws, perhaps that's a hint whether to use it or not.


Tags: cloud

jira-service-management

jira-service-management-cloud
Customers Cannot Create Labels on Form
Asked by Michal Ovadia:

I created a form on a JSM project. One of the fields is linked to the 'Labels' field in Jira. I had assumed that users would be able to add labels as needed, directly from the form.

However, they are not seeing the option to Create. When I, as a Jira admin, try the form, I do see the option to create. Is there a way to allow this for customers?

![UserForm.PNG](/t5/image/serverpage/image-id/298051i5798AFC0A6D42029/image-size/large?v=v2&px=999 "UserForm.PNG")


Answers:
author: Michal Ovadia
body: Figured this out - was nothing to do with permissions.

This is because the customers were trying to put spaces in the labels.


Tags: cloud

jira-service-management

jira-service-management-cloud
Does JSM present similar past tickets or KBs automatically?
Asked by Adil Parmar:

While working in JSM, if a new ticket is raised, and the service agent is unaware of a similar issue in the past, is it possible that Jira automatically brings up/pops a similar issue?

Such that the agent understands the resolution and executes the same.

Also, if there are Knowledge base articles, does JSM show related articles? If yes, what parameter does of the ticket does Jira read to suggest them?

Any suggestions/references are welcomed.

Thanks.


Answers:
author: Dan Breyen
body: JSM can be setup so that as a user enters information regarding a new ticket it will automatically suggest solutions.

In you JSM Project Settings there is a "Knowlege Base" section where you can turn on to allow suggestions, and even specify which labels to search.


Tags: cloud

jira-service-management

jira-service-management-cloud
Does Jira have a product based pop-up feature?
Asked by Adil Parmar:

I am working at a Product based company where multiple customers have hardware devices, cartridges, mobile devices.

The customers are spread across globally.

Is it possible when customer complaints are received through calls, Jira shows a panel or pop-up enlisting all the information of that customer.

* Customer name, location
* Number of devices and components they have


Answers:
author: Emily _ DevSamurai
body: Hi [@Adil Parmar](/t5/user/viewprofilepage/user-id/5195176)

Apart from *Assets* as [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) just mentioned, you can also take a look at [*AssetIT*](https://marketplace.atlassian.com/apps/1228867/?utm_source=atlassian.community&utm_medium=answer&utm_campaign=use-case&utm_content=it-consulting-company), an Asset management plug-in for Jira. It seamlessly integrates with Jira Service Management, so when you see a Jira ticket, you can also see what devices that customer is using.

You can take a look at the use case video for your reference: [Jira Service Management in the IT Consulting Industry - AssetIT Use Case](https://youtu.be/CgKXSic56no?si=yluE9KnrBba-_NsN)


author: Nic Brough -Adaptavist-
body: Hi Adil,

Not quite a simple popup (which is not good for users - this sort of thing should be done as panels or tooltips, so that they do not interrupt what people are doing), but JSM has the "Assets" system which allows you to document all sorts of assets, including customers, and have their details appear in places when working with an issue.

Start at <https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management>

You will need to move up to JSM Premium to get it.

The other option is to look in the marketplace for an app that can record and report on on customers.


Tags: cloud

confluence

confluence-cloud
How can I get a Jira Software product for a Jira instance?
Asked by Vera Valshonok:

Hi!

Sorry for the beginner's question. I am trying to add a Jira Software product to our Jira site.

Another organization site which i also administer has an option to add a product in Products part, but the instance I need to add it to on the other site does not show this option.

What should be my steps to add a Jira Software product? (Trial for start)

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: Hi Vera,

The usual reason for a site not to offer a product is that you already have it. Jira is a bit more complex than most of the others, but try visiting \<your site\>.atlassian.net/jira and go to \<admin\> -\> "manage applications" - this will let you add Jira Software to your current JSM/JSW/JPD install.


Tags: cloud

jira-service-management

jira-service-management-cloud
Notifications from Bitbucket
Asked by Srividya Sirigireddy:

I am not receiving any notifications from Bitbucket, PRs or repos. This is my email ssirigireddy@crateandbarrel.com. Please Advise.


Answers:
author: Ben
body: Hey Srividya,

I have just checked our internal suppression list and have found your email address present here since 10/2/2022. It appears we tried to reach your email address and were unable to, this resulted in your email address being added here:
>
> 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 <https://support.google.com/mail/?p=NoSuch>... - gsmtp

I have since removed your email from this list, provided you are subscribed to repositories (you can check this in Personal Settings \> Notifications) you should start receiving notifications now. You can test this by having a colleague tag you in a comment.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
How to consolidate multiple bitbucket workspaces and respective repositories under one workspace
Asked by Shankar Asam {Appfire}:

Hi All,

We have multiple Bitbucket cloud work spaces with hundreds of repositories. We want to consolidate all the workspaces into a single/one workspace without loosing the data (metadata, commits, PR etc) from source to target. Are there any ways to do it? Can it be possible via automation scripts ?

Thanks

Shankar


Answers:
author: Theodora Boudale
body: Hi Shankar,

It is possible to transfer a repository to a different workspace. All commits and metadata get transferred, except for Deployment variables. In case you are using Pipelines and have Deployment variables in any of these repos, please make a note of them so you can recreate them after transfer.

You can read more details on how to transfer a repository here:

* <https://support.atlassian.com/bitbucket-cloud/docs/transfer-repository-ownership/>

If you transfer a repository, its URL is going to change. Users who have a clone of repos you are going to transfer on their local machine will need to update the remote URL in each clone. Details are provided in the last section of the page I shared.

Please note that repositories with Git LFS cannot be transferred. In case you want to transfer a repo with Git LFS, please check the workaround provided on the following page (as mentioned on that page, metadata cannot be copied over for these repos):

* <https://support.atlassian.com/bitbucket-cloud/docs/current-limitations-for-git-lfs-with-bitbucket/>

I'm afraid that it is not possible to do a bulk transfer and that we don't have an API endpoint to automate this. The operation needs to be done through the UI for each repo, and the transfer request needs to be accepted by an admin of the workspace you are transferring to.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Configure bitbucket-pipelines to only run on self-hosted runner if the runner is ONLINE.
Asked by ciaran.welsh:

Is it possible to only run self-hosted runner on bitbucket-pipelines if the runner is online? Sometimes these computers will not be on and I do not want the commit to fail the tests in this case.

Thanks


Answers:
author: Theodora Boudale
body: Hi Ciaran,

I'm afraid that it is not possible to configure this; if you don't have any online runners in the repository or workspace that match all labels, then the step will fail.

You can rerun any failed builds/steps when the runner is online. If you have configured builds to run on every push to a certain branch, you could also use custom pipelines instead, and then run the builds manually once you have ensured that the runner is online.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
I can't login to my account
Asked by Yolanda Galera:

Hello,

I can't login with my personal account to access Bitbucket anymore and I get stuck at this screen:  

![CapturaLoginBitbucket.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/206232i4CF2375DEBC0D34A/image-size/large?v=v2&px=999 "CapturaLoginBitbucket.PNG")

I don't know what else I can do to log in in bitbucket.

Regards,

Yolanda.


Answers:
author: Theodora Boudale
body: Hi Yolanda,

Your Bitbucket Cloud account was set to inactive, which I believe is the reason for the error you are seeing.

I went ahead and reactivated it, could you please try to log in now and let me know how it goes?

Kind regards,  
Theodora

comments: author: Yolanda Galera
body: Hi Theodora,

It's solved now, I can access the bitbucket account :)

Thanks!

Yolanda.


Tags: bitbucket-cloud

cloud
How do I know if I use Bitbucket cloud or Bitbucket server?
Asked by yosser_mahfoudh:

Hi Guys, How Do I know if I'm using Bitbucket server or bitbucket cloud?


Answers:
author: Craig Nodwell
body: Hi [@yosser_mahfoudh](/t5/user/viewprofilepage/user-id/3803216) what's the path to the server? if it's bitbucket.yourcompany.com then it's server. if it's bitbucket.org it's cloud.  
You should also be able to scroll to the bottom of a page within bitbucket and it will display the application and it's version.

comments: author: MartinSchwaller
body: So you are saying if you don't run the your own server on-prem its bitbucket cloud?


Tags: bitbucket-cloud

cloud
Any way to move the sidbar (e.g. for pull requests) to the left of the screen?
Asked by Stefan Tichelaar:

We are used to bibucket server and it's way of showing the file tree on the left side of the screen when reviewing a pull request.

Is there any way to move the bitbucket cloud sidebar to the left so it mimicks what our developers are used to?

The file tree on the right side is very distracting.


Answers:
author: Theodora Boudale
body: Hi Stefan,

I'm afraid that this is not possible. I can create a feature request about this if you want, for our product managers to consider. Please feel free to let me know if you'd like me to proceed with that.

Kind regards,  
Theodora

comments: author: Stefan Tichelaar
body: That would be great although seeing Atlassians track record with other requests I do get the feeling it will not be any use.

Still waiting for adequate image handling and text formatting in confluence too...


author: Theodora Boudale
body: Hi Stefan,

I just saw that there is an existing feature request about this: <https://jira.atlassian.com/browse/BCLOUD-19154>

It has been closed as there were no votes or comments for a long period of time. However, I would suggest that you still add your vote to it and leave a comment to indicate that are interested in this feature. Our product managers continue to monitor even closed requests, and if there is more demand in the future they may reconsider.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
How to create API Token
Asked by zw t:

{"type": "error", "error": {"message": "Access token expired."}}

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/206149i9A1876ADEC1C6E23/image-size/large?v=v2&px=999 "image.png")this is invalid?I tried to follow the guidelines but still can't solve it.Because I can't set valid time and permissions

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/206151i515F6C57BDC10C64/image-size/large?v=v2&px=999 "image.png")

<https://confluence.atlassian.com/bitbucketserver071/personal-access-tokens-998653440.html#Personalaccesstokens-Generatingpersonalaccesstokens>


Answers:
author: Ben
body: G'day!

Welcome to the Bitbucket Cloud Community! :)

The correct procedure to follow to create an OAuth access token can be found at the link below and is as follows:  
<https://support.atlassian.com/bitbucket-cloud/docs/use-oauth-on-bitbucket-cloud/>

1. From your profile avatar in the bottom left, click on the workspace in the **Recent workspaces** list or click **All workspaces**to open an entire list from which to choose.

2. Click **Settings**on the left sidebar to open the Workspace settings.

3. Click **OAuth consumers** under **Apps and features**on the left navigation.

4. Click the **Add consumer** button.

   The system requests the following information:

   **Name:** The display name for your consumer. This must be unique within your account. This is required.  
   **Description:** An optional description of what your consumer does.  
   **Callback URL:**Required for OAuth 2.0 consumers.

   When making requests you can include a call back URL in the request:
   * If you do include the URL in a request it must be appended to the same URL configured in the consumer. So if your consumer callback URL is example.com/add-on the URL in your request must be something similar to example.com/add-on/function.

   * If you don't include the URL in the request we redirect to the callback URL in the consumer.

   **URL:**An optional URL where the curious can go to learn more about your cool application.
5. Click **Save**. The system generates a key and a secret for you.

6. Toggle the consumer name to see the generated **Key** and **Secret** value for your consumer.

Once you have the Key and Secret value generated, you can then request the access token by running an API command based on the OAuth flow you are using:  
[**https://developer.atlassian.com/cloud/bitbucket/oauth-2/**](https://developer.atlassian.com/cloud/bitbucket/oauth-2/)

**For example - client credentials flow:**

```
curl -s -X POST -u "client_id:secret" https://bitbucket.org/site/oauth2/access_token -d grant_type=client_credentials
```

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Cannot push source code to repository
Asked by Robert Shaw:

Hello - When we try to push source code to our repository (git push origin master), we consistently encounter a prompt asking for credentials. We're certain that we're entering the correct credentials, but we consistently see 'invalid credentials'. This did work at one time. We can log into the Bitbucket Web page fine with the same credentials.

Can anyone advise on why this might be happening? We'd be grateful for any suggestions/guidance. Thank you.


Answers:
author: Theodora Boudale
body: Hi Robert

We have deprecated account passwords when using Basic authentication for Git over HTTPS and the Bitbucket Cloud REST API.

An account's password can be used when logging in to the website. However, if you clone/pull/push via HTTPS, you will need to authenticate with ++username and app password++.

The Username is listed here <https://bitbucket.org/account/settings/> after you log in to the account.

You will need to generate an app password for the account and use that instead of a password:

* <https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/>

If you only need to clone/pull/push to repos, then an app password with permissions Repositories - Read and Repositories - Write should be enough.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Can't login to bitbucket account via github desktop
Asked by Kyan Rowse:

Not sure if I should ask here or on github forums.

I'm trying to log into my bitbucket account via Github desktop to access a repo I am working on. But it doesn't accept my password. I use the same login I use for the bitbucket website and it doesn't work.

It used to work. But suddenly it lost my login and wants me to authenticate again.

![bitbucket login.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/206146i6888766CC0CD3430/image-size/large?v=v2&px=999 "bitbucket login.JPG")


Answers:
author: Theodora Boudale
body: Hi [@Kyan Rowse](/t5/user/viewprofilepage/user-id/4987258) and welcome to the community!

We have deprecated account passwords when using Basic authentication for Git over HTTPS and the Bitbucket Cloud REST API.

You will need to generate an app password and use that instead of a password:

* <https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/>

If you only need to clone/pull/push to repos, then an app password with permissions **Repositories - Read** and **Repositories - Write** should be enough. If the app is doing additional things, then additional permissions may be required (e.g. if there is an option to add your account, then Account - Read permissions may be required as well).

Kind regards,  
Theodora

comments: author: Sharbel Okzan
body: exactly what I was looking for


author: Alex B
body: not working for me. Anything else I can try?


author: Alex B
body: I did what you suggested and still having issues. Can you please contact me so I can provide more details if needed. Had the same issue connecting with sourcetree.

comments: author: Theodora Boudale
body: Hi Alex,

If you're using SourceTree for Windows, please check the following article:

* <https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968>

Otherwise, you can create a new question with more details about the issue you are experiencing in the SourceTree forum:

* <https://community.atlassian.com/t5/Sourcetree/ct-p/sourcetree>

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud