youngmon/atlassian-qna huggingface dataset:
Check off when a mention has been seen/addressed
Asked by Mary Kable:

Hello,

I have a filer on the dashboard when shows issues I have been mentioned in over a five day period. I would like to "check off" the mention once I have reviewed it. It does not look like I can edit a filter view on the dashboard. I know I can remove the mention, I just wondered if anyone else has ideas on how to manage a "mentions" workflow.

Thank you,


Answers:
author: Bill Sheboy
body: Hi [@Mary Kable](/t5/user/viewprofilepage/user-id/5569985) -- Welcome to the Atlassian Community!

Perhaps you could modify your JQL to also check the lastViewed: <https://support.atlassian.com/jira-software-cloud/docs/jql-fields/#Last-viewed>

For example:

```
project = yourProject
 AND NOT lastViewed > startOfDay(-5)
 ORDER BY Key ASC
```

Adding the lastViewed check to your saved filter will remove those issues from the list.

Kind regards,  
Bill

comments: author: Mary Kable
body: Thank you Bill! I will try that.


Tags: cloud

jira-cloud
Timeline Doesn't Show Green/Blue/Grey
Asked by Michael P_ O_Hara:

Hi

Is there any way to change the formatting to reflect the tasks done vs. in progress vs. to-do in the Timeline view? Per below mine only show a single color rather than the more helpful view (i.e. top-level should show 2 of 8 in green)

![Jira Timeline.jpg](/t5/image/serverpage/image-id/342205i52CEA0AA536ADB48/image-size/large?v=v2&px=999 "Jira Timeline.jpg")


Answers:
author: Trudy Claspill
body: Hello [@Michael P_ O_Hara](/t5/user/viewprofilepage/user-id/5452692)

No, that is not possible with the native functionality. The bar in the timeline is one solid color that reflects the status of the individual issue.


Tags: cloud

jira-cloud

jira-software
Calculating Cycle Time: Control Charts vs Time In Status app
Asked by Hafeez Ul-Rahman:

Hi

I'm trying to calculate cycle time using control charts and the time in status app, parameters are identical (i.e. jql, query, non-working days dates etc however I'm getting two different results, I'm not sure why.

Can any one please help / shed some light on this


Answers:
author: Bill Sheboy
body: Hi [@Hafeez Ul-Rahman](/t5/user/viewprofilepage/user-id/5422809) -- Welcome to the Atlassian Community!

Are you using a marketplace app for these measures? If so, perhaps check the documentation for the app: <https://marketplace.atlassian.com/>

If you are not using a marketplace app, what do you mean by "time in status app"?

Kind regards,  
Bill

comments: author: Hafeez Ul-Rahman
body: Yes I believe so, app I'm using is Timepiece formerly know as "Time In Status"


author: Bill Sheboy
body: In that case, please check the documentation for the application, or contact their support team via the marketplace page for the app.


author: Gizem G?k?e _OBSS_
body: Hello [@Hafeez Ul-Rahman](/t5/user/viewprofilepage/user-id/5422809) ,

Welcome to the community!

I am the product manager of [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/timepiece-formerly-time-in-status?hosting=cloud&tab=overview).

Regarding your case, please contact our support team about your case via our [support portal](https://appsupport.obss.tech/) or simply email us at appsupport@obss.tech. We will be happy to assist you.

Best Regards,

Gizem


Tags: cloud

jira-cloud
How can I create sub task using Post function in Workflow?
Asked by Ramya Srinivas:

How can I create sub task using Post function in Workflow?


Answers:
author: Cristian IONESCU
body: Hi Shib,

Unfortunately, in Jira Cloud Standard, you cannot create sub-tasks directly using a post function in a workflow without using add-ons or custom scripts. Jira Cloud's out-of-the-box functionality for workflow post functions does not include an option to create sub-tasks.


author: shib saha
body: Hi [@Ramya Srinivas](/t5/user/viewprofilepage/user-id/5569951) , Better use the Jira automation for creation a sub-task after transitioning the issue to a certain status.

If you want to see how it can be done using the post function, here is the article for the same: <https://community.atlassian.com/t5/Jira-questions/Create-sub-task-on-workflow-transition/qaq-p/1449436>


author: Tomasz Kowalczyk
body: If you have any additional plugins you can achieve this f.e. if you have scriptrunner there is special postfunction which can do it for you   
![test.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342198i12F501B17070A5AE/image-size/large?v=v2&px=999 "test.PNG")

comments: author: Tomasz Kowalczyk
body: i didn't saw that you're on cloud free tier but ithink you can do it with automation rules


author: Tomasz Kowalczyk
body: Yeah, you can create it with very simple automation rule like this :  
![Capture111111.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342200i890BE7BB5E97C1A9/image-size/large?v=v2&px=999 "Capture111111.PNG")


Tags: cloud

jira-cloud
Is it necessary to get a paid version of jira?
Asked by Rehma:

I am new to Jira and still learning, is it important to get a paid version of the application? what are the benefits and differences?


Answers:
author: shib saha
body: Hi [@Rehma](/t5/user/viewprofilepage/user-id/5569940) , If your requirement is for less than 10 users, Jira software is free for less than 10 users and no credit card or any payment is required.

Paid version comes with three different tier, standard, premium and enterprise and all the tiers has its own features and benefits.

Here is the link: <https://www.atlassian.com/software/jira/pricing> for the features enabled at each tier.

I hope this info will be helpful. Thanks


author: Anandhi Arumugam
body: Hi [@Rehma](/t5/user/viewprofilepage/user-id/5569940) It is good to have a paid version of Jira where you could do a lot more. Please scroll down on the page below to see a feature comparison. Pick the plan that would best suit your need. If you are using it only to play around and see if it fits, try a free version. But for actual usage, a paid plan would do wonders. Hope this helps!  

<https://www.atlassian.com/software/jira/pricing>


author: Marc - Devoteam
body: Hi [@Rehma](/t5/user/viewprofilepage/user-id/5569940)

Welcome to the community.

There a differences on option based on free or paid tiers.

See as example Jira, <https://www.atlassian.com/software/jira/pricing>

See compare features section.


Tags: cloud

jira-cloud
Kanban Column config with fixed workflow
Asked by Graham Stradling:

Is there a way to configure a kanban board when you cannot change the state model of a jira project? I am sure we used to be able to add a column that was driven by a filter rather than a status, but can't see how to do it now.


Answers:
author: shib saha
body: Hi [@Graham Stradling](/t5/user/viewprofilepage/user-id/1536265) , Welcome to the community! i am not sure if i get the requirement correctly.

Here is the link: <https://support.atlassian.com/jira-software-cloud/docs/configure-a-company-managed-board/> for configuring the kanban board in the jira project.

Please go through the link and let us know if you are facing any issue while making some change. Thanks


Tags: cloud

jira-cloud
Single board with multiple projects, how can i verify velocity chart for each projects ?
Asked by Vennilavan R:

We are using a Single board for three projects.

How can I verify and generate a velocity report separately?

Thanks,

Vennilavan


Answers:
author: Danut M _StonikByte_
body: Hi [@Vennilavan R](/t5/user/viewprofilepage/user-id/5569933),

Another possibility would be to use parallel sprints - one sprint for each project - in your existing board. This way each sprint will appear separately in the velocity report of Jira showing the velocity for each project.

Also, if you consider the idea of an add-on for Jira, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) includes a **Kanban Velocity gadget** that uses filters instead of sprints as data source. So if you create a filter for each project and set the align the dates in the gadget you will obtain a kind of velocity chart that displays the amount of story points completed in past time intervals - you will need one gadget for each project.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342378i1197A7D9A4052A3C/image-size/large?v=v2&px=999 "image.png")

Another option would be to use the **Pivot Table \& Pivot Chart** gadget offered by the same [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app. This gadget can display the amount of completed story points in each sprint split by project, along with the average, which represents the average velocity. This is probably the most convenient option, because you can use it on your existing setup, without any changes.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342380i013D64AFDAEB418A/image-size/large?v=v2&px=999 "image.png")

The gadget can be also configured as a chart:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342382iC356D83544F618F6/image-size/large?v=v2&px=999 "image.png")

Danut.


author: Trudy Claspill
body: Hello [@Vennilavan R](/t5/user/viewprofilepage/user-id/5569933)

Welcome to the Atlassian community.

The native Velocity Chart is based on the content of the associated board.

If you want Velocity Charts for each project, you will have to create a board for each project.

You don't have to use those boards for anything besides viewing their respective Velocity Charts. For the individual boards the information in the board will be the same as for that same project in the three-project board.


Tags: data-center

jira-data-center

jira-software
HOw - Move BUG from Project A to Project B
Asked by Thomas Scott Van Emburg:

I am needing to figure out how to move a Issue Type = BUG from one project to another.

For example, a BUG is located in Project = A and I want to move it to Project = B

Perhaps I dont have the required permissions to perform such action?


Answers:
author: Anandhi Arumugam
body: Hi [@Thomas Scott Van Emburg](/t5/user/viewprofilepage/user-id/5569934)

If you want to Move any issue from Project A to Project B,

1. Check if you have Move Issues permission in Project A

2. Check if you have Create Issues permission in Project B

3. If yes for both the above, then click on the 3 dots to the right side and choose Move.

![Move Issues.png](https://community.atlassian.com/t5/image/serverpage/image-id/342194i60874F9E4F8301C2/image-dimensions/433x237?v=v2 "Move Issues.png")

4. If not, then if you are not the Project Administrator, please contact the administrators for these 2 projects and ask them to assign you to the Project role that has the above mentioned permissions. Hope this helps!


author: Mikael Sandberg
body: Hi [@Thomas Scott Van Emburg](/t5/user/viewprofilepage/user-id/5569934),  
Welcome to Atlassian Community!

Yes, you need permissions in both projects to Move Issues, Edit issues and Create Issues in order to move issues between projects. Once you have that then you can click on the three-dot menu up in the right-hand corner when viewing the issue and you should see Move as one of the options.


Tags: cloud

jira-cloud
restrict clone on link type
Asked by Ha B_:

Is there a way to prevent certain link type from being cloned? Say, I create a link type ABC, and I don't want any link of this type being cloned when I clone an issue.

Thanks


Answers:
author: Samuel Gatica
body: Hi [@Ha B_](/t5/user/viewprofilepage/user-id/5499996)

In Jira, the default behavior when cloning an issue is that all links associated with the original issue are also cloned. Unfortunately, Jira doesn't provide a built-in option to prevent specific link types from being cloned.

As a workaround, please check the following post

* <https://community.atlassian.com/t5/Jira-questions/Can-I-restrict-cloning/qaq-p/1672342>
* <https://community.atlassian.com/t5/Jira-questions/Disable-Clone-for-an-issue-type-Initiatives/qaq-p/1211409>

Best regards

Sam

comments: author: Ha B_
body: Thanks Samuel. Unfortunately, those are not what I need. I need the clone to be performed on most of the link kinds except for the one I create. I wonder if there's any event that we can use scriptrunner to manipulate the list of links to be created.


Tags: data-center

jira-data-center
Disable email notifications for linked issues
Asked by axl_verheul:

Hi,

We have a helpdesk project with a workflow and 6 statuses. Customers are automatically notified by email when the issue status changes.

However, for automation purposes, the helpdesk now also contains a 'linked issue' - a link to its clone which is part of the product backlog. As a result, customers are now also receiving email notifications when the linked backlog issue status changes (where there are 9 in total).

This is a problem, because:

1. Customers are now spammed with email notifications
2. Customers need no knowledge of our backlog status

I checked the customer notifications and assume this is the trigger, but cannot configure anything besides the html:

![Screenshot 2024-08-16 at 16.14.10.jpg](/t5/image/serverpage/image-id/342177iF3C7EF0019D22E73/image-size/large?v=v2&px=999 "Screenshot 2024-08-16 at 16.14.10.jpg")

![Screenshot 2024-08-16 at 16.14.19.jpg](/t5/image/serverpage/image-id/342179i492A2DB6865BE530/image-size/large?v=v2&px=999 "Screenshot 2024-08-16 at 16.14.19.jpg")

As I workaround, I tried removing the linked issues from the issue configuration by removing 'Linked assets', hoping it would no longer be visible and therefor, not trigger a notification. This did not work, the linked issues are still visible. And I can't find a way to remove it.

Is there any way to restrict these status updates to helpdesk statuses only?


Answers:
author: Samuel Gatica
body: Hi [@axl_verheul](/t5/user/viewprofilepage/user-id/5566453)

Welcome to the community!

You have the option to disable the "Customer notifications" feature and utilize Automation to send notifications at your preferred times, allowing for better control over the communication process.

Hope this helps

Best regards

Sam


Tags: cloud

jira-cloud
Change default issue status
Asked by axl_verheul:

Hi,

All newly created issues are assigned status 'To be refined'. I want to change this default to 'To do'. But I cannot for the life of me figure out how to update our workflow.

As per instructions of Jira documentation I also tried creating a new workflow, however:

1. When I duplicate the existing workflow and navigate to the newly created (inactive) workflow, I cannot edit anything
2. When I try to create a completely new workflow, all I can do is choose from a list of existing presets or marketplace presets. This is not helping either, as I want to keep using the existing workflow.

As you can see from the screenshot below, all I want is change the little arrow from **create** to go to *To do* instead of *To be refined*. I am not sure why this is so difficult but I'd prefer to update the workflow instead of introducing another automation.

![Screenshot 2024-08-16 at 14.54.17.jpg](/t5/image/serverpage/image-id/342170iA43E47331968FE40/image-size/large?v=v2&px=999 "Screenshot 2024-08-16 at 14.54.17.jpg")

I cannot change the Transition (also looks different from [Jira documentation](https://support.atlassian.com/jira-cloud-administration/docs/configure-the-initial-status/)):

![Screenshot 2024-08-16 at 14.29.56.jpg](/t5/image/serverpage/image-id/342172i4BFFA478C4C97B32/image-size/large?v=v2&px=999 "Screenshot 2024-08-16 at 14.29.56.jpg")

For reference, duplicated workflow (no option to edit):

![Screenshot 2024-08-16 at 14.51.52.jpg](/t5/image/serverpage/image-id/342171i50594F6126A69439/image-size/large?v=v2&px=999 "Screenshot 2024-08-16 at 14.51.52.jpg")


Answers:
author: Anandhi Arumugam
body: Hi [@axl_verheul](/t5/user/viewprofilepage/user-id/5566453)

You will need to click on the line that comes from the small circle there. When the line is highlighted, click on the small dot near

![Workflow.png](https://community.atlassian.com/t5/image/serverpage/image-id/342187i9B7223C4D6178B06/image-dimensions/289x249?v=v2 "Workflow.png")

In your workflow, click on the line that leads to To be Refined. Once it is highlighted, click on the small dot that will appear where marked in red. Drag the dot and place it on To Do status's box.

![Workflows -2.png](https://community.atlassian.com/t5/image/serverpage/image-id/342188iC8EC7DC98038A856/image-dimensions/453x283?v=v2 "Workflows -2.png")


Tags: cloud

jira-cloud
Categories Unable to be Added Software Project
Asked by Carissa Kresich:

I'm trying to add Categories to my list view in my software project, but it is not an option. I've associated the fields to the specific screens/projects, but it still not coming up. Not sure what to do and if it is related to my configuration.


Answers:
author: Walter Buggenhout
body: Hi [@Carissa Kresich](/t5/user/viewprofilepage/user-id/5531879),

Categories were a feature of Jira Work Management. While Atlassian has announced merging Jira Software and Jira Work Management into a unified Jira, this will take some time to complete entirely is my guess, as there were quite a lot of things to align when the announcement was made.

For now, there's not much you can do. You could create a *category* custom field yourself and add it to the screens in your Software project, but it will not be entirely the same experience as in business projects (though probably a perfectly functional alternative).

Hope this helps!

comments: author: Carissa Kresich
body: Thank you!


Tags: cloud

jira-cloud
Jira automation triggering twice for certain scenario
Asked by Aisha M:

I have the below automation provided by Atlassian to clear the Parent Link when issue type is changed -

<https://confluence.atlassian.com/automationkb/automation-for-jira-how-to-clear-the-parent-link-field-when-an-issue-is-moved-to-a-new-type-1206795140.html>

At times, when I look at the issue history, the parent link is cleared twice from the same issue. This happens only when the issue type change happens from Epic to Portfolio Epic. For all the other issue type changes, its clearing just once.

Our hierarchy is Portfolio Epic \> Program Epic \> Epic \> Story

Any thoughts on why at certain instances the automation is getting triggered twice ?


Answers:
author: Bill Sheboy
body: Hi [@Aisha M](/t5/user/viewprofilepage/user-id/1191523)

For a question like this, please post an image of your complete automation rule and the audit log details showing the rule execution. Those will provide context to help explain this symptom. Thanks!

Until we see those...

For an example issue with this behavior, if you view the history do you see the issue type changing once or multiple times? That may explain the rule triggering multiple times.

Kind regards,  
Bill

comments: author: Aisha M
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) Thank you for the comment. Unfortunately due to my org restrictions, neither can I take nor attach screenshots. The automation is the exact same as provided by Atlassian in the link in my question.

From the issue history, the issue type changes just once, after that event, there is two entries for 'Parent Link" being removed. Happens ONLY when issue gets converted from Epic to Portfolio Epic)

Below is an example of the audit log, (here the same below log is present twice as well)

```
Action details:

Advanced compare condition

The following issues passed:

ATZPS-1285

Re-fetch Issue data

Issue data re-fetched from server successfully.

Edit Issue

Issues edited successfully

ATZPS-1285
```


author: Bill Sheboy
body: Which user does the history indicate changed the Parent Link?

I wonder...as Portfolio Epic is the top level in your hierarchy if Jira is already clearing the field because it does not apply. Perhaps there is some work in-progress for the defect for this symptom: <https://jira.atlassian.com/browse/JSWSERVER-24811>

The way to test that would be to disable the rule and try changing the type of a test Epic which had a Program Epic set as the Parent Link. If the field is still cleared, Jira is doing this, and so the rule could be modified to add a condition and ignore clearing the field if the new type is a Portfolio Epic.


Tags: data-center

jira-data-center
Count comments that match text
Asked by Randy Simes:

I'm trying to get a count of the comments that match specific text using a lookup. My attempts have gotten me either the total number of comments or 0/blank.  

<br />

{{#lookupIssues}} - {{key}}: {{#=}} {{#comments}} {{#if(equals(body.match("\<Match text\>").size, 1))}} 1 {{/}} {{/}} {{/}} times {{/lookupIssues}}  

I'd like to get this into a single email report that shows the key and the number of comments that match.   

Key 1 - 5  
Key 2 - 1  
Key 3 - 2  

The lookupIssues matches on this comment so the result *should* never be 0.


Answers:
author: Bill Sheboy
body: Hi [@Randy Simes](/t5/user/viewprofilepage/user-id/4886926)

First, the match() function could have problems with any embedded line breaks / newlines on the match. To address that you may use replace("\\n", " ") before the match() call.

Next, as you only want a count, the iteration over comments and math expression are not needed, as the match() will produce a list that can be counted with size.

Putting those together, please try this:

```
{{#lookupIssues}}
{{key}} -- {{comments.body.replace("\n"," ").match(".*(match text).*").size|0}}
{{/}}
```

If your text includes reserved characters, you may need to add escaping. Please see the documentation for the match() functions use of regular expressions to learn more: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match-->

This should produce a count of 1 for each matching comment. If instead you want the total number of matches, including multiple per comment, the expression approach must be changed.

Kind regards,  
Bill

comments: author: Randy Simes
body: That worked (had to add one { before comments). I was missing the trailing information with .\* - thanks Bill!


author: Bill Sheboy
body: Thanks, and I fixed my post.

I should have tested that one and not just typed it in :\^)


Tags: cloud

jira-cloud
Comment configurer le tableau dans un projet metier jira Work management en tant que site admin ?
Asked by Thibault MAHE:

Bonjour,  

Je cherche ? configurer le tableau d'un de nos projet dont les colonnes ne correspondent a aucun workflow utilis? sur le projet, les colonnes sont donc vide et le tableau inutilisable.   

je ne trouve pas de moyen de configurer le tableau plut?t que la vue (en haut a droite "...plus"

Merci pour votre aide pr?cieuse.

Hi everybody,

I'm looking for customizing a jira work management project "board". Columns does not fetch any workflow used in the project so this board can't be useful.  

<br />

I can't find a way to manage it as the "3dots" is only giving me a way to manage a view.

Thanks for your help


Answers:
author: Manon Soubies-Camy
body: Bonjour [@Thibault MAHE](/t5/user/viewprofilepage/user-id/4343871),

Les tableaux Jira Work Management sont limit?s, on ne peut pas personnaliser les colonnes affich?es. Ce qu'il faut savoir, c'est que les statuts affich?s dans le board sont ceux du workflow par d?faut de votre projet (celui qui est associ? ? "Tous les types de ticket non assign?s").

Plusieurs demandes d'?volution ont ?t? remont?es ? Atlassian :

* [Support JWM board to display all the statuses from multiple workflows](https://jira.atlassian.com/browse/JWMCLOUD-123)
* [Ability to have multiple boards in a Jira Work Management project](https://jira.atlassian.com/browse/JWMCLOUD-34)

En attendant, si vous avez besoin de personnaliser les colonnes, il faut plut?t se tourner vers un tableau Jira Software.

J'esp?re que c'est plus clair !

- Manon


Tags: cloud

project