youngmon/atlassian-qna huggingface dataset:
Access to Confluence lost
Asked by Athanasios Nassos Apostolopoulos:

During a trial migration from Server to Cloud using the Cloud Migration App, the system lost contact to the server and stopped. After it, Confluence was completely lost, so we lost access to our data.

We need **immediate** your support to (1) regain access to our data and finally (2) to perform the migration from Server to Cloud using your tools.

Thank you very much for you support


Answers:
author: Alexis Robert
body: Hi [@Athanasios Nassos Apostolopoulos](/t5/user/viewprofilepage/user-id/4530733) ,

if the migration is stuck, then you might need to get in touch directly with Atlassian Support so that they can reset the migration status on their end : <http://getsupport.atlassian.com>

They should be able to tell you exactly the migration status.

Let me know if this helps,

--Alexis

comments: author: Athanasios Nassos Apostolopoulos
body: Thank you Alexis: The link <http://getsupport.atlassian.com> leads to this Atlassian Community, you are the first to answer it. Is this the right way to contact Atlassian Support directly?


author: Nic Brough -Adaptavist-
body: It is the right way, yes.

If it has taken you back here to the Community, then you are on a free or $10 starter licence, which do not have Atlassian support, they send people with those licences here for help from the wider community.

I would raise a separate question here and go into a bit more detail about the broken Confluence, we should be able to help rescue that and get it working again. If we can do that, then you can try migration again, or we can get you to an Atlassian migration support person to get the migration restarted (and monitored so they can make sure it completes properly)


author: Athanasios Nassos Apostolopoulos
body: OK, now I understand the issue. I would be happy to pay for a regular support, but I will try the way you suggested: I will open e new ticket with a full description of the case and hope to get in touch with the support directly, as only the support has the ability to help in this case.


Tags: confluence-server

migration-customer-care

server
Fatal Error after Update MariaDB
Asked by Sascha Z?nker:

Hey there,

after i update MariaDB from 10.5 to 10.6 i've got a fatal error message when i try to start confluence.

**Detected tables with non-default character encoding. See <https://confluence.atlassian.com/x/TABrFw>**

I already did the stuff atlassian tell me to do (How to Fix the Collation and Character Set of a MySQL Database manually) but it doesnt work. I've changed

character-set-server=utf8mb4  
collation-server=utf8mb4_bin

in my.cnf too.

Did you just got any idea how to handle?


Answers:
author: Nic Brough -Adaptavist-
body: As mentioned before, the fact that MariaDB is not supported really limits your options.

You've tried everything that might reasonably be assumed to fix it, so the next place to look is the software that is using it (meaning your Confluence). As that states it does not support the use of MariaDB, you're not going to get any help with it, and I think the only thing you can do is migrate to a supported database. If the error still occurs when you're on a supported database, you can then get support from Atlassian!


author: Kishan Sharma
body: Hi [@Sascha Z?nker](/t5/user/viewprofilepage/user-id/2673295) the supported platforms link suggests that Confluence will not work on MySQL variants such as:

* MariaDB - see [CONFSERVER-29060](https://jira.atlassian.com/browse/CONFSERVER-29060)

You can try running the diagnostic queries to find the tables with the non-default collation: [How to Fix the Collation and Character Set of a MySQL Database](https://confluence.atlassian.com/confkb/how-to-fix-the-collation-and-character-set-of-a-mysql-database-670958160.html)

comments: author: Sascha Z?nker
body: Hey there,

yes i tried that but it dont work as well.

I need mariadb for other applications so i used it so far and it was working well until the update


author: Kishan Sharma
body: Hm, then i think you are short of options here!


author: Alexis Robert
body: Hi [@Sascha Z?nker](/t5/user/viewprofilepage/user-id/2673295) ,

at the moment MariaDB is [not supported](https://confluence.atlassian.com/confkb/is-mariadb-supported-by-confluence-829037434.html) by Atlassian - this might not be at all the reason of the error you're having, but it means that Support will probably not help in this case.

For your issue, I would suggest maybe converting the existing tables to UTF8MB4, as just changing the setting will not fix the issue.

You can find more information on how to convert tables here : <https://confluence.atlassian.com/kb/how-to-fix-the-collation-and-character-set-of-a-mysql-database-manually-744326173.html>

Let me know if this helps,

--Alexis

comments: author: Sascha Z?nker
body: Hey there,

i know that mariadb is not supported. But i works very good until now.

I already converted all table an collums but without a solution.


Tags: confluence-server

server
Errors thrown during confluence startup.
Asked by BK:

![20210909_150358~2.jpg](/t5/image/serverpage/image-id/159588i346A94C9811A569D/image-size/large?v=v2&px=999 "20210909_150358~2.jpg")


Answers:
author: Kishan Sharma
body: Hi [@BK](/t5/user/viewprofilepage/user-id/4550455) Welcome to the Atlassian community!

Do you use any plugin in your instance for syntax highlighting for Yaml language ? or have you configured Yaml language in [Code Block macro](https://confluence.atlassian.com/doc/code-block-macro-139390.html#CodeBlockMacro-AdministertheCodeBlockmacro) ?

comments: author: BK
body: Custom code macro highlighting YAML language Used plugin Component Plugin, But already my team member working on this issue and he verified nothing from our plugins, all 3 are confluence errors.

Can you suggest me resolution possibilities


author: Kishan Sharma
body: Did you try removing the YAML language from it and restart confluence?


author: Alexis Robert
body: Hi [@BK](/t5/user/viewprofilepage/user-id/4550455) ,

looks like this error has previously been raised with Atlassian : <https://jira.atlassian.com/browse/CONFSERVER-37457?attachmentOrder=asc>

Is this blocking Confluence startup in any way or preventing you from using the application ? If yes, I would suggest adding a comment to this issue and getting in touch with Support.

Let me know if this helps,

--Alexis

comments: author: BK
body: Yes [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386) could you help me or suggest me the possibilities


author: BK
body: [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386)

Can you please help me to solve this


Tags: confluence-server

server
I am unable to add Calendar
Asked by mayank.bajpai:

I am not sure how to add a calendar to my confluence page. It is not available.


Answers:
author: Kishan Sharma
body: Hi [@mayank.bajpai](/t5/user/viewprofilepage/user-id/3593262)

Have you tried the steps mentioned in [Embed calendars on Confluence pages](https://support.atlassian.com/confluence-cloud/docs/embed-calendars-on-confluence-pages/) ?

comments: author: mayank.bajpai
body: I tried but I do not see embed option. :(


author: Kishan Sharma
body: are you using Confluence Cloud Premium ? or any other plan ?


Tags: cloud

confluence-cloud
Changes not saved on publish
Asked by Faris Keenan:

I encountered an issue when working on a page in Confluence for a few hours. As I'd work on it I would occasionally publish my changes. Whilst I was doing this my internet connection wasn't the best and would occasionally drop.

On the last publish all seemed fine but I then noticed the page changed. The majority of the document was missing and the content that was there seemed to be a mesh between recent and old changes.

Any idea what could cause this?

I could not find my changes in the version history or anywhere else.

Thanks


Answers:
author: Kishan Sharma
body: Hi [@Faris Keenan](/t5/user/viewprofilepage/user-id/4550248) Welcome to the Atlassian Community!

As mentioned by Alexis, most of the times, the issue can be solved by clearing browsers cache.

Do you have any third party plugin/extensions installed in your browser ? Were you able to replicate the same on other browsers ?

comments: author: Faris Keenan
body: Hey,

I use FireFox without any extensions. This is definitely an edge case issue so far, I've edited documents before and its saved fine. The difference is I spent a lot longer editing and my internet connection wasn't the best. I'll try and replicate the issue.


author: Alexis Robert
body: Hi [@Faris Keenan](/t5/user/viewprofilepage/user-id/4550248) ,

I have never had something similar happen, but I guess a bad connection could mean that some changes were not saved or there was an inconsistent state at some time.

You could also try to clear your browser cache and log in again to see if somehow it's an issue on your side.

Let me know if this helps,

--Alexis


Tags: cloud

confluence-cloud
Network settings related
Asked by Shoaib.zaman:

Does someone know if the services, daemons, and network protocols limited to those that have been authorized and that support clear business needs?

Also is it possible to obtain details of network settings and also describe what modifications can be made?

Thank you -


Answers:
author: Mike
body: Hi there,

I'm not sure I totally follow your question, but if you can reach out via <https://trello.com/contact> we'll be happy to look into it and get you the best answer we can!
Jira Issue List - Stop updating
Asked by GarethSmith:

I would like to pull through a Jira issue list but like with the Jira Issues macro, however, I want the list to show how the issues were at that time, rather than being a live view of the list.

We operate in sprints and ideally wanted to include a summary of how issues were when we completed that sprint, i.e. which were completed and which remained oustanding.

With the current Jira Issues macro, when the issues are completed in future sprints this page is also updated removing that insight.

Any ideas?


Answers:
author: Alexis Robert
body: Hi [@GarethSmith](/t5/user/viewprofilepage/user-id/583853) ,

this is not possible with the Jira Issues macro provided by Confluence, but I know a new app does actually provde what you're looking for : <https://www.radbee.com/jira-snapshots-for-confluence-cloud-and-data-center/>

I have not tried it but it does provide a view from a specific time rather than a live view, so it should fit your needs.

Let me know if this helps,

--Alexis

comments: author: GarethSmith
body: Looking at the app it seems to do exactly what I am after. Thanks!


author: Kishan Sharma
body: Hi [@GarethSmith](/t5/user/viewprofilepage/user-id/583853) , if you are looking for a plugin, then the app recommended by Alexis will work great for you, it has nice features like time stamped reports which meets the requirement you mentioned.

If not via a plugin, you can think of [exporting the issues in your sprint to an excel](https://community.atlassian.com/t5/Jira-questions/Can-you-export-current-sprint-issues-to-excel/qaq-p/1161295) , which you will have to maintain and track manually.

comments: author: GarethSmith
body: Thanks for the endorsement.

I'd considered the excel export model but wanted something a little less manual. Fingers crsosed the app does the trick!


Tags: cloud

confluence-cloud
Stay up to date on Trello development?
Asked by David:

Hi there,

Is there a place to stay up to date on Trello developments? I'm interested in keeping track of any new features/optimizations that are coming out.


Answers:
author: Sloan
body: There is a Trello board of course, but I am not sure if it is up to date:

<https://trello.com/b/nC8QJJoZ/trello-development-roadmap>

Also there is a blog for news about Trello:

<https://blog.trello.com/topic/trello-news>
Is it possible to delete a label off of a card?
Asked by Tiffany Booher:

I don't want to completely delete the label from all boards or cards, I just want to delete from the card it is currently on.


Answers:
author: Jireh
body: Hi Tiffany,

To remove a label on a card, go to the card back and select the label. You will see a list of labels available. The labels that are currently on this card will be checked. Click on the checked labels to take them off.

![Screen Shot 2019-10-23 at 10.56.55 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/70370iCB446FFE15F5666B/image-size/large?v=v2&px=999 "Screen Shot 2019-10-23 at 10.56.55 AM.png")

comments: author: Tiffany Booher
body: thank you so very much!!
Sync or mirroring of "lists" (not cards)
Asked by Sofie Blinkenberg:

Just starting my team up in Trello - and need help to have a list synchronies across two boards.

Or maybe you have the obvious solution i dont see - help please

**As an example;**

all our customers each have a board. Every month we create a "list" by name; oktober, november, december ect.

What i need is a place where i can see all customers, oktober lists together as this is the team "to do list" for the month.

My instinct tells me to create a bord "to do Oktober" and sync/mirror each of the oktober lists from each customer. I can easily copy them across but i need them to sync, as it needs to not matter whether we create or make changes to cards in either place.

is there anyone out there who has a solution or a way of having this funktionality that i have not thought of?

I have tried Unito and unfortunately it does not word, it mirrors cards - not lists, as far as i can see.

Would love to have a solution by nov. 2019 - so our team can get started properly.

Sofie


Answers:
author: Elisa
body: Hi Sofie,

In the Power-up section, there are two separate Unito options, maybe the Connect and Sync Boards one will work for you if you didn't try this one already? That one mentions 'lists' in the details it syncs

![unito.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/70415i06CC4F94124C7105/image-dimensions/657x144?v=v2 "unito.PNG")

This link on their site also says it syncs Trello to Trello lists as well:

<https://guide.unito.io/hc/en-us/articles/115006441247-Board-Sync-with-Trello>

Not sure if that helps you at all? I'm new to Trello so have not used these power-ups or this product so only basing this on what I've read :)


author: Jireh
body: Hi Sofie,

If I understand your problem correctly, you want to grab all the "October" lists from your customer's boards, and sync them with a "To do October" list on your teams' board, correct?  

If Unito has not worked for you, you can try Butler. Butler is Trello's automation tool that you can access through its board button or in the sidebar. You can set up Butler to automatically copy cards from a certain list on one board, to another list on a different board. It is not exactly mirroring lists as you have said, but copying all the cards from one list to another could be a solution.

Jireh

comments: author: Sofie Blinkenberg
body: I will give it a try, and report back. :)


author: Sofie Blinkenberg
body: Hey Jireh,   
When I , as you suggest set up buttons to copy cards, will Butler automaticly update the cards if they are worked on - in both "Oktober" and "to do Oktober"?
Can't attach a photo
Asked by Silviya Radkova:

As of yesterday I can't attach photos to my cards. No matter whether I'm uing Android or web-based Trello on my PC. It starts to sync but then a grey square appears where the photo should be and can't see it or open it.![Screenshot_20191023-074027_Trello.jpg](/t5/image/serverpage/image-id/70308i49BCE947E09036BC/image-size/small?v=v2&px=200 "Screenshot_20191023-074027_Trello.jpg")


Answers:
author: Silviya Radkova
body: I tried with a new baord and new task there but the situation is the same. I can't see the board background and can't attach files, including other files, not just images. It uploads the file but when I try to see or open the file it says it can't open that image/file.

comments: author: Jireh
body: Can you try uploading images, but check the web browser console for any error logs?

First, open your web browser's console. On Chrome it is Command + Option + J (**Mac** ) or Control + Shift + J (Windows, Linux, **Chrome** OS). On Firefox it is Ctrl+Shift+J (or Cmd+Shift+J on a Mac).

Make sure you are on the "Console" tab of the window that appears. With it open, try uploading images or any files that you believe won't work. Then take a screenshot. Those logs might reveal why you're having issues.


author: Silviya Radkova
body: These are all (or almost all the errors)![Error_Trello_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/70493i9983E7270C768F4C/image-size/large?v=v2&px=999 "Error_Trello_2.png")![Error_Trello_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/70494i0A60C1A080323F84/image-size/large?v=v2&px=999 "Error_Trello_3.png")![Error_Trello_4.png](https://community.atlassian.com/t5/image/serverpage/image-id/70495iC0C867E870473876/image-size/large?v=v2&px=999 "Error_Trello_4.png")![Error_Trello_5.png](https://community.atlassian.com/t5/image/serverpage/image-id/70496i07D4E7C74A62ED6F/image-size/large?v=v2&px=999 "Error_Trello_5.png")![Errors_Trello_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/70497iB62CB1B9A5AA8134/image-size/large?v=v2&px=999 "Errors_Trello_1.png")


author: Jireh
body: Wow! That is a lot of errors. I would email support@trello.com, and link them to this thread. They'll be equipped to help you out.


author: Silviya Radkova
body: Thank you very much! :)


author: Jireh
body: Hi Silviya,

I'm sorry to hear that you're having trouble with attaching images to cards. Have you tried creating a new board and attaching an image to a card there? And could you try uploading different images as well?

Jireh


Tags: attachment

card
Adding a TOC (indexing Lists in List #1)
Asked by Hussam K:

Hi guys. I'm using 1 board to research a topic that has too many subtopics. I'm creating a list for every subtopic, and putting cards (information) in each list/subtopic. The board has grown a lot, so I find myself scrolling a lot to the right in order to find lists (subtopics) to add information to. Scrolling to the right (while searching for subtopics) is now taking too long.

Is there any way to add an INDEX list as the first list, and have that automatically add a card there every time a new list is created (and whenever a list is moved right or left)? Hoping that when that new card is clicked, it automatically scrolls to the right so I can start adding to that list right away.

That's what I envision as a solution. Please let me know of any ideas and/or alternatives. Pretty new to Trello, but loving it so far.

Thanks,

Sam


Answers:
author: Jireh
body: Hi Hussam,

Very glad to hear you are loving Trello so far! As for your problem, that's definitely an interesting one. I can't say there's an easy solution. I don't believe there's a way for a card to scroll you to a certain list.

My suggestion is that you can use multiple boards. Perhaps not one for each subtopic, but maybe group your subtopics in some way (alphabetically, for example). Then you can have a "master board" that can act as your index. It will have cards with links to your other boards with their subtopics.

Unfortunately, the downside is that now you will have multiple boards to manage instead of just one.

Another suggestion I have to help you find the correct list and scroll less is to take advantage of card search on boards. If you create a card with the same name as the list, you can search for that name in the card search. This will hide all other cards except for the card with that name, making the correct list stick out and easier to find.

If you find a different solution that works for you, please let me know! I'm sure you're not the only person with this problem.

Jireh


Tags: index
How do I delete all the checklists that are no longer wanted?
Asked by Paula Simpson:

Every new card is creating a new checklist so I guess we are doing it wrong each time we add Checklist 101 to a new card. currently have over 50 checklists to scroll through that are not wanted.

thanks


Answers:
author: Jireh
body: Hi Paula, could you elaborate further on your issue? Are you saying that every time you create a card, a new checklist is being added to it automatically? Or are you adding these checklists manually to the card?


Tags: checklist
Claiming your account
Asked by christos.mantzanas:

Have this message at the top of my boards in Trello. What does this mean???

Hey Chris! Your company, XXXXXXXX, is claiming your account with Atlassian. That means you'll be managed. Is this Trello account only for XXXXXX or do you have other stuff in here?

Thanks for any clarity/


Answers:
author: Sloan
body: Hi [@christos.mantzanas](/t5/user/viewprofilepage/user-id/3608328)

My guess; you are probably signed up on Trello with your work email address and your work uses any of the Trello Enterprise plans. This means your account is a managed account.

Here you can read what this means in detail: <https://help.trello.com/article/1186-managed-atlassian-accounts-for-trello>

Cheers  
Nick
Trello integration with Excel?
Asked by Kevin Walsh:

Trying to integrate Excel with Trello to create and update lists and boards. Can that be done?


Answers:
author: Michelle Rau HP
body: I found this on Zapier integrations: <https://zapier.com/app-directory/excel/integrations/trello>

Also this on another post: Do you use Office 365 Excel? If so, you can try it [Trello, Office 365 Excel Integrations](https://www.integromat.com/en/integrations/microsoft-excel/trello) or take a look at [Microsoft Excel and Trello Integration](https://automate.io/integration/microsoft-excel/trello).

I have used Excel with mail merge to create new cards on a board, but that's a one-way, one-time process.


author: Jireh
body: Hi Kevin,

Trello has Power-Ups, which are like plugins that can be activated on your boards. Many power-ups also serve as integration tools with other apps. Feel free to search for a Power-Up that can serve your needs: <https://trello.com/power-ups>  

Jireh


Tags: integration
Card Repeater Set for 6 Months (Super), but will repeat after the 1st Month as well (Bummer)?
Asked by tom walsh:

Hello there, perhaps you can help me.....I am using the Trello Add-On "Card Repeater" and I want cards to repeat 6 months from now ...... that's the requirement. Now the problem I am having is that when the Card Repeater is setup, it will Repeat 6 Months from now "Super"...... BUT will also repeat one month from now "Bummer". So in summary I just want the repeat to be in six months time - Not next month as well.

I wonder if I am doing something wrong / or there is a setting somewhere that I am missing etc.

See the message below I am getting from "Card Repeater"

*You will see this card repeat on November 22, 2019 and May 22, 2020 at 8:00 AM.*

Thank you for taking the time to read this and better again if you can help me on the quest.

Tom.


Answers:
author: Brittany Joiner
body: Interesting - i wonder if this is a bug. I am seeing the same thing for me as well, but I wouldn't think that's desired behavior. Seems like it happens even if it's every 2 months. Have you reached out to support@trello.com to see if this is the expected behavior?

comments: author: tom walsh
body: Hello Brittany, Thanks for getting back to me and in answer to your question, "No" I have not contacted support@trello.com yet ......but it looks like I will have to, I have read up somemore on this issue and it is looking like this is "expected behavior" ..... which I can only add "Bummer" to that. Still the Quest continues.......but thank you again for dropping by.


Tags: card-repeater