youngmon/atlassian-qna huggingface dataset:
Is Status Page providing Scheduled Maintenance and Release Notes capability in the pipeline?
Asked by Prath Santhiran:

I would like to be able to publish Scheduled maintenance and Release notes. I don't see this feature in Status Page. I can see only incidents and outages. Is it something that will come soon?


Answers:
author: Nick Coates
body: I am actually going through the process of renaming the text link across our pages to say "Incident \& Maintenance History" as the incident history does also contain maintenance and is confusing to our customers. This can be achieved by adding HTML to the footer.

We've had this request about release notes from teams at Symantec, but I simply push back and advise that Statuspage is here to notify our customers of incidents with our product(s) and if scheduled maintenance requires release notes, then we should publish those on the product support pates and not Statuspage.

Would be keen to see if any other customers feel that Statuspage scheduled maintenance would be a good method to also include release notes?

Thanks,  
Nick

comments: author: Prath Santhiran
body: Hi Nick,

thanks for the reply. I did the same with one of the tabs, but failed to rename another tab cleanly. I'm not a WebDev. I agree that Statuspage is purely incident visibility related. But even a maintenance is classified as an incident as it is shown under the tab headed as such. We are a relatively small shop as are our customers, we'd like to hold all this type of customer comms in one area. In as far as notes go, we'd only want to publish a brief summary and then provide a link, which is currently possible, Our own website can be developed to handle a lot of this, not sure if we will go down that path in the near future though.

For me it's simply about headings and tabs.

kind regards

Prath


author: M@ICE
body: Hi Prath,

Statuspage supports Scheduled Maintenances however Release Notes are currently not supported.  

You can find more information about the Scheduled Maintenance feature here: [https://help.statuspage.io/knowledge_base/topics/scheduled-maintenance](https://help.statuspage.io/knowledge_base/topics/scheduled-maintenance?)

comments: author: Prath Santhiran
body: Thanks Matthijs. I notice that we still call the maintenance an incident, as it will appear in the past incidents tab.


author: David_Hacking
body: I see pages that now include Product Release Notes. How do I set that up?


author: Nick Coates
body: [@David_Hacking](/t5/user/viewprofilepage/user-id/3946482) Just to confirm Statuspage does not have release note functionality. I saw from another thread you raised sharing another customer's page and as Zach from the Atlassian team pointed out this was done with custom JS and HTML.


author: David_Hacking
body: Got it. Will try to implement the custom code.


author: Paul Wright
body: Could you share the other link with a solution using custom JS and HTML. I'm certainly keen to use StatusPage more to allow us to send communications to subscribed users.

TY

Paul
Why can't I add the StatusPage Relying Party Trust?
Asked by Russ Morris:

I am working on getting StatusPage set up with our on-premise AD FS server. I am able to add everything set up on the StatusPage web page, but when I add the StatusPage metadata URL to the AD FS management console it errors out. It looks like it cannot connect to the URL. I can pull it up in the browser but a ping and tracert to it fail.

I also tried to download the XML file and import it into AD FS but neither are working. Has anyone ran into this? I am pretty new to AD FS so any help is greatly appreciated.


Answers:
author: Parker Hotchkiss
body: Hello Russ,

Earlier this year, we turned off support for TLS 1.0 and TLS 1.2 connections to our services, requiring that all connections use TLS 1.2. In a couple of support cases, we've seen ADFS servers that try to make reach our servers over these deprecated protocols, resulting in refused connections.

It may be worth confirming with your IT team that your ADFS server is making calls over TLS 1.2 as a first step. If they confirm that to be true, and you continue to see errors, please don't hesitate to r[each out to us in Support](http://help.statuspage.io/knowledge_base/topics/customer-support-1) with the exact error message and any logs you have available, and we'll be happy to take a closer look!
Webhook Updates Not Firing
Asked by Anthony Weddle:

I am attempting to deliver updates from my statuspage to a webhook endpoint where I can parse the information and take action based on it (Trigger VictorOps alert for the relevant team(s) when a component is switched from operational).   

I have setup a webhook in Azure LogicApps as well as several through free services online. I configured these endpoints to respond with a 200 as described in the documentation.

Unfortunately I cannot get StatusPage to fire anything off. I am receiving email updates for every action, but none of my webhooks have received any data.


Answers:
author: Parker Hotchkiss
body: Investigated this with Anthony in a support ticket, but wanted to share some information here as well.

At this time, Statuspage does not honor case-sensitive information in a webhook subscription URL. All addresses are stored as lowercase values.

In this specific case of using an Azure LogicApps webhook, there was a Shared Access Signature value being passed along in the webhook, which requires case sensitive validation. As information was being sent from Statuspage back to LogicApps, there was not an exact match in that SAS value, and thus the payload was rejected.

We've opened this for discussion internally, and if changes are made we will post an update on this thread.

comments: author: Ece Akturk
body: Hello! Is this case sensitivity behavior still the same? I'm trying to troubleshoot similar behavior and the only thing I can see is that there are some caps in the webhook subscription url from the customer. Thanks!


Tags: webhook
Filter statuspage on component group
Asked by Neil Conroy:

Hi!

On statuspage.io, it is possible to filter incident history by component. I am wondering if it is also possible to filter status by component (or component group)?

For example: a history page filtered by component:

[https://status.visma.com/history?page=1\&filter=xx3ys41qmkyv](https://status.visma.com/history?page=1&filter=xx3ys41qmkyv)

A status page: (how to filter here?)

<https://status.visma.com>

Thanks in advance!

Neil


Answers:
author: Nick Coates
body: Hi Neil,

It's not something that is out of the box but maybe there could be some customisation? We (Symantec) remove the Past Incidents from the homepage of all 8 of our Statuspage's for several reasons (i.e. makes the page longer so more scrolling; maintenance posts tend to be quite lengthy so the past incidents are pushed down etc.). We find most customers/users across all pages just click on the 'History' tab and are content with that. I'm considering making the 'History' link a more prominent button (working with my UX team) so not sure if that could be an option rather than having the filter on the homepage?

For me, the main page should serve as a 'there is an issue, this is what we're doing to fix it' and then the incident history allows you to dig further into past incidents/maintenance.

Thanks,

Nick

comments: author: Neil Conroy
body: Thanks for the answer, Nick. I will consider bumping up the visability of our history button and having more focus on that.

Best Regards,

Neil
Monitor Genesys Pure Cloud
Asked by Aleksey Shchukin:

I was looking for an app for Purecloud monitoring. Purecloud is a Genesys product. the statuspage is located at <https://status.mypurecloud.com> and powered by statuspage.


Answers:
author: Jake Bartlett
body: Hi Aleksey, I'm Jake with the Statuspage team.

Can you clarify what exactly you're looking to accomplish? You can consume the status information from that page by using the end points here: <https://status.mypurecloud.com/api>, or you could subscribe via Email, SMS, or Webhook to be notified about incidents.


Tags: application
About Languages and Timezones
Asked by Stephane Desrochers:

Hi,

We are a company with both employees and customers coast to coast, and at time on other part of the world. We use many of the nice Atlasssian products.

Sharing accurate information with customers these days requires communicating in their language and timezone.

1 - I recently saw a notice about your localize partnership being in beta or something like that, but can not retrieve it. We used it and it definitely help producing multi-language pages fast . Is this something we can rely on for the future too?

2 - Do you have any ETA when the timezone feature could be available?

This is a similar request of [Jake Bartlett](https://community.atlassian.com/t5/user/viewprofilepage/user-id/998391) addressed to you few months ago
> cf [Status page shows the incidents time in UTC, any way how to see it in browser's local time?](https://community.atlassian.com/t5/Marketplace-Apps-questions/Status-page-shows-the-incidents-time-in-UTC-any-way-how-to-see/qaq-p/589215)

Thanks! Keep doing a good job


Answers:
author: Parker Hotchkiss
body: Hello Stephanie,  

We would be happy to help get your page configured with the Localize integration! If you could please reach out to us through our support email (hi@statuspage.io) we can enable that for your account. With regards to it being in beta, this is still the case. We do not have any official timelines in place for expanding or removing this feature, and would be sure to announce any impending changes before they happen!  

Regarding automatic timezone detection and localization for visitors, we do not have any new updates to share since my colleague Jake's last post. This is something we would like to explore, but is not officially on our roadmap as of today.

comments: author: Stephane Desrochers
body: Thanks Parker. As I mentioned it, we are already using localize and it is nice.

Except sometime, I do not see Francais as an option in the widget on my live statuspage. I have manage.statuspage opened, my statuspage live. I do not understand what makes this happend? FYI I use a recent version of chrome.


Tags: language

timezone
Looking for Secure Engineering info to help evaluate Statuspage
Asked by Ron Craig:

1) Was Statuspage included in the penetration testing outlined by the pen test report available on the web site? That is, can we assume it was pen tested and all results are included in the report?

2) Does Atlassian have additional information on how their development practices and policies for **Statuspage** reflect their commitment to secure engineering? I found the CAIQ self assessment for Jira and Confluence Cloud, HipChat and Bitbucket cloud offerings, but Statuspage is more elusive.

I'm interested in these areas:

* Education/Awareness,
* Project Planning,
* Threat Modeling,
* Security Requirements,
* Secure Coding, and
* Security Testing.

This would answer questions like:

* Do developers receive secure coding education?
* How is Statuspage tested besides its external pen testing?
* Are there secure coding standards in place which Atlassian can share?
* Can Atlassian share its Threat Model for Statuspage, or give more information on how threat modeling is used in design and development and testing of the product?


Answers:
author: Dylan Etkin
body: I'll be honest, we don't have formal documentation that we can point you to about how we concern ourselves with secure coding for Statuspage. Also, we haven't had an external pen test for about 2 years now.

However, there are a number of things we do as an Atlassian product related to security.

1. Atlassian has an internal security team and that team runs network and XSS scanners on the product regularly.

2. We run a public bug bounty program and we conform to strict internal SLAs around addressing the issues raised. The SLAs vary based on the severity of the vulnerability.

3. We run our infrastructure on the internal Atlassian PaaS which has been built from the ground up with security in mind and which has passed many internal and external security audits. Using this PaaS means that every deploy we do spins up a new set of AWS EC2 instances, so our running instances are never long-lived. It's also the case that none of these instances have public remote access.

4. We also conform to a SOX compliant coding standard that Atlassian has adopted. All code that is deployed must go through peer code review and receive two independent approvals before being deployed.

Our developers do not receive any special secure coding training but we do have very senior engineers that have worked on products at scale on the team.

I hope this information helps a bit and I'm sorry I don't have more concrete information to share.

comments: author: Ron Craig
body: Thanks, [@Dylan Etkin](/t5/user/viewprofilepage/user-id/919921). That does help.

May I suggest that Atlassian explicitly include Statuspage as one of the test targets in its Bug Bounty program?

<https://bugcrowd.com/atlassian?preview=ce9338f083da1d4e5060d86d1a6960a1>


Tags: security
Why Does StatusPage ask to reset password at first logon?
Asked by Freddy Kangai:

I setup SSO using SAML2 (AzureAD) when I first logged on with my new account StatusPage asked to reset my password. Shouldn't my credentials be parsed to my StatusPage account?

I can't seem to locate a setting where I can turn the off.


Answers:
author: M@ICE
body: Hi Freddy,

When logging in as a team member (admin) to the Statuspage Management Portal for the first time, you are always requested to set a password. This is done to ensure that if, for some reason the SSO restriction was removed, your account has a username/password combination that was set by you the user.

Customers request Statuspage Support to disable SSO when there are issues with the IDP or changed configurations that were not updated. In this scenario Support has the option to temporarily disable SSO and allow you to login with a username/password. Not having a password set would be an unnecessary security risk.
How to retrieve the Page Id and App Key through postman tool to access statusPage?
Asked by fazuluddin:

For statusPage, I don't want to use the Page Id and App Key which is available under "Manage Account \> API", I want to generated the Page Id and App Key through postman tool and is there any way to do that one?


Answers:
author: M@ICE
body: Hi Fazuluddin Mohammed,

The PageID is not something you can generate yourself. These are unique numbers generated by the Statuspage.io environment.   
API keys are user specific. Each team member (admin) that you create in your environment will have their own API key.

Kind regards,

Matthijs

comments: author: fazuluddin
body: Hi [Matthijs van Leeuwen](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1142851),

Thanks for the reply,

No need to generate the Page Id and API Key, can I get these 2 values through postman tool by hitting some URL API by passing credential(username and password)? I don't want to go to "Manage Account \> API" and retrieve the same.


author: fazuluddin
body: Hi [Matthijs van Leeuwen](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1142851),

I mean, if Page Id and App key is already generated by Statuspage.io environment for the particular user, can I get those details by hitting some URL from postman tool as I don't want to get those details from "Manage Account \> API" .

It would be great if you provide this details ASAP.


author: M@ICE
body: Hi Fazuluddin Mohammed,

It is not possible to retrieve the PageID or API key through an API call or through the Postman tool. The PageID and API key are used to authenticate that the call is valid.

Allowing a query to retrieve these values would create a security risk.
Statuspage organization profile
Asked by Krishna Prasad PS:

I've a Statuspage trial account which has a Statuspage organization. Is it possible to add more organizations to this account (either trail or purchased account) through REST API?


Answers:
author: M@ICE
body: Hi Krishna,

An organization in Statuspage is basically an account. Each account can have a multitude of status pages, but can only be linked to 1 organization.

If there's anything else I can do please feel free to reach out to me on hi@statuspage.io

Thanks,

Matthijs

comments: author: Krishna Prasad PS
body: Thank you Matthijs.


Tags: organization
Nagio status connection for statuspage?
Asked by Morten Bjerregaard:

Hi  
Have any experience using Nagios with Status Page?

Are there any modules or integrations between these two systems?

If you have experience - I would like to hear about it :-) Thanks in advance.


Answers:
author: Jake Bartlett
body: Hi Morten, Jake here with the Statuspage support team.

While we don't offer a native integration with Nagios, we do have an API you can leverage to automatically update Statuspage. It's possible you could build some tooling on your side so that Components are updated / Incident are created based on events/actions in Nagios:

* Updating Components using the API: <http://doers.statuspage.io/api/v1/components/>
* Creating Incidents using the API: <http://doers.statuspage.io/api/v1/incidents/>

Best,

Jake


Tags: nagios
Is it possible to customize the email notification sent to StatusPage subsricbers?
Asked by Mike Agius Muscat:

I need to customize the text \& possibly include graphics


Answers:
author: Stephane Desrochers
body: Hi,

We have the exact same requirement.

Users are afraid to register to status page thinking it could be a phishing email.

Can you please provide an ETA when this feature could be available?

Thanks.

comments: author: Jake Bartlett
body: Hi Stephane, this is definetely something that's still on our radar.

We actually conducted several customer interviews about this feature a few weeks back, so we're in the beginning stages of getting the wheels spinning on this. We don't have an ETA right now but we'll follow up on this thread once we do.


author: Parker Hotchkiss
body: Hello Mike,

At this time, the template used for Statuspage notifications is hard-coded and cannot be customized to change the default wording, formatting, or add images. We will pull in the Incident Name, Incident Message, and respect the font and background color changes made in the Customize Page section, but that is the extent of what can be done to those emails right now.

This is definitely a feature we would like to explore in the future, and have been tracking these requests on our backlog. If you have any more examples or details of the types of customizations you would like, please do let us know!
Is there a statuspage outage currently?
Asked by Adrien Veltri:

<http://metastatuspage.com/> shows no issues but all updates to our status page are failing.

No response received yet from hi@statuspage.io.


Answers:
author: M@ICE
body: Hi Adrien,

We are not aware of any degradation in service.

I've reviewed your account but due to privacy settings, I cannot confirm whether or not your page is up.

I checked our ticket system and found a ticket that was addressed yesterday. Are you still experiencing issues?

<br />

Please reach out to hi@statuspage.io or through chat to allow a more detailed conversation.

Thanks,

Matthijs

comments: author: Adrien Veltri
body: hi@statuspage.io team addressed this edge case impacting our page. All outstanding issues have been resolved.

Thanks
Test of StatusPage ?
Asked by Przemek Jedrzejczak:

activation only with plan ? no demo or trial ?

![Clipboard01.jpg](/t5/image/serverpage/image-id/6896iFA3F928D9332FD4B/image-size/large?v=v2&px=999 "Clipboard01.jpg")


Answers:
author: Parker Hotchkiss
body: Hello Przemek,

With Statuspage, we do offer free trial pages to test out our product without a paid subscription. Public page trials are fully featured and last indefinitely, but the page can only be viewed when you are logged in as a Team Member (admin user). Signing up for a free account will get you started! <https://manage.statuspage.io/signup>

When you are ready to publish the page for your users, you can Activate the page on one of our subscription plans for as low as $29/mo.
How can I subscribe to a 3rd party component thats not listed in the 3rd party list ?
Asked by Darrin Khan:

We have 3 different Statuspage.io pages and want to be able to link 2 of them to back to components in the 3rd page.

Parent page -\> Client A Component

Parent page -\> Client B Component

Essentially we need to be able to update the parent page and only show clients information pertaining to the components that affect them and not information that is unrelated to thier services. eg. Customer A can't see information related only to customer B.

Does any one have any idea on how to set this up ?

Kind Regards,

Darrin


Answers:
author: Jake Bartlett
body: Hi Darrin, thanks for the question.

I'm afraid we don't have a great solution for this use case right now. We've tossed around the idea of having "private" 3rd party components, where you can share components across your own pages. Its possible we'll add this functionality in the future, but it's not currently on the roadmap. I can definetely see the value in this though!

Jake  
StatusPage Support

comments: author: Darrin Khan
body: Thank you for the update Jake. Would be interested in this feature when/if it hits the servers :)


author: Kenny Dickie
body: I also want this feature. We have an integration between our two products and would like to have a private 3rd party component to link them together.
Your current license does not permit the number of users you have configured in Crowd
Asked by JScott_EPIS:

I was adding a user (we use AD for authorization) and was changing some groups ... i obviously added a reference incorrectly, and my number of users now is higher than my license. BUT ... crowd won't let me in to rectify the situation!

How can i get in?

I do not want to buy a new license that i don't need ... any help would be appreciated!


Answers:
author: Tiago Comasseto
body: Hi John, you can follow this [KB](https://confluence.atlassian.com/display/CROWDKB/Users+are+Unable+to+Log+in+After+Updating+the+License) and insert an evaluation license. After this, you can [restrict the LDAP score](https://confluence.atlassian.com/display/CROWD/Restricting+LDAP+Scope+for+User+and+Group+Search) and apply you original license.

Cheers


Tags: crowd-administration

licence
Crowd query
Asked by Neeta Dubey:

I'm not sure if this the right place to raise query for "Crowd instance".

we are using crowd instance for our user managment. i have simple request to export all the users from crowd DB to excel however i cant find any option to do such. Is there a way to do it?

thanks!


Answers:
author: Zul NS _Atlassian_
body: Should be similar to JIRA since JIRA uses Embedded Crowd, therefore uses cwd_user table same as Crowd instance. [](https://confluence.atlassian.com/display/JIRA/How+to+Export+Users+to+CSV+from+JIRA)<https://confluence.atlassian.com/display/JIRA/How+to+Export+Users+to+CSV+from+JIRA>

And you may raise a ticket to our Crowd Project on [support.atlassian.com](http://support.atlassian.com)


Tags: crowd-administration