youngmon/atlassian-qna huggingface dataset:
How can I search for issues that were commented in the last 4 hours
Asked by Samuel Bar:

I would like to search for all the issues that have been commented on in the last 4 hours. I have tried Jira AI, and the suggested result is to use this - 'commented \> "-4h", but at the same time, there is an error message saying that "commented" does not exist. I would appreciate it if you could suggest a solution for my JQL and, if possible, an explanation of the AI response.


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Samuel Bar](/t5/user/viewprofilepage/user-id/3534246)

I don't think that this is possible natively, however I've seen people use Jira Automation to detect the date of the last comment and write it into a *custom field*. You can then filter based on this custom field.

Alternatively, if you're open to solutions from the Atlassian Marketplace, there are other options available. I'll provide more information below.

Hope this helps,

Best,

Hannes

comments: author: Hannes Obweger - JXL for Jira
body: ... and just to expand on the last point: If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team is working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2725875).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called *smart columns* that aren't natively available, including the *time since last comment*, along with many other comment-related columns.

This is how it looks in action:

![time-since-last-comment.gif](https://community.atlassian.com/t5/image/serverpage/image-id/330102i79702248F2C75698/image-size/large?v=v2&px=999 "time-since-last-comment.gif")

As you can see above, you can easily sort and filter by your comment columns; you can also use them across JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Any questions just let me know!


author: aaron.phillips
body: I believe it is not possible to search for the last comment using the native JQL library, however you can sort by \`updated \> -4h\` which will give you all updated issues within that time, however you are likely to get a lot of false returns for issues value updates etc.


Tags: cloud

jira-cloud

jql
Email notifications
Asked by Oussama Ladhari:

I (Admin) am not receiving any Jira updates via email when my team tags me or makes changes to a ticket. My team doesn't receive any notifications either. We've always received email notifications, but for the past few days, we haven't been receiving any.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. This is only when someone tags you or you are not receiving any emails from Jira ?

Go to the location and make sure following settings are enabled: <https://xxxxxxx.atlassian.net/jira/settings/personal/notifications>

![Screenshot 2024-06-14 at 11.42.47?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329844iC052F913C74A0D28/image-size/large?v=v2&px=999 "Screenshot 2024-06-14 at 11.42.47?AM.png")


Tags: cloud

jira-cloud
'codeceptjs-xray-cloud-helper' isn't working and no able to import the results.
Asked by Hari Krishnan:

Hi Team,

We are trying to post the test execution results from codecept.io through the xray plugin.

Though we have done all the required configurations, facing below error. Please advice.

"  
Error while importing Xray results, reason :  
{ error: 'Property testKey or testInfo is required.' }  
"


Answers:
author: Francisco Fonseca _Xray_
body: Hi [@Hari Krishnan](/t5/user/viewprofilepage/user-id/5518075) ,

Welcome to the community!

Have you had the chance to go through this article?<https://docs.getxray.app/display/XRAYCLOUD/Import+Execution+Results+-+REST+v2>

Nonetheless, should you're still facing the issue, I would advise you to reach out to our support team [here.](https://jira.getxray.app/servicedesk/customer/portal/2)

Best, Francisco


Tags: cloud

jira-cloud
JQL query that returns parent tickets that have an associated sub task in particular status
Asked by Mark:

Hi guys,  
I am trying to write a quick filter for my Jira KANBAN board that returns all tickets that have an associated sub-task in the In-Progress status. Is it possible to do this without scriptrunner? What functions can I use to return these parent tickets?  

Thank you!


Answers:
author: John Funk
body: Hi Mark - Welcome to the Atlassian Community!

Just write a query/filter like: project = ABC and issuetype = Sub-task and status = "In Progress"

Then just add the Parent field as a column in your results.


Tags: cloud

jira-cloud

jql

query
How can I create a JQL Filter for this Requirement; It is possible to see who is in a project & when
Asked by Sara P:

How can I create a JQL Filter for this Requirement; It is possible to see who is in a project \& when (including new starters as well as those who are in a project for a longer time)


Answers:
author: Aron Gombas _Midori_
body: You can't use JQL to search for user and membership. JQL is to find issues and *only* those!

You should be able to collect the membership information from the database (on Data Center) or the REST API.

comments: author: Sara P
body: Thank you for your help.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Como se puede numerar automaticamente las tarjetas
Asked by Capacita imprenta:

quiero al dar de alta a una tarjeta, que Trello genere un numero de orden en el tablero


Answers:
author: Beverley
body: Hi there - welcome to the community!

If you'd like to automatically number the cards when a new card is added, you could look at creating an automation rule and using [automation variables](https://support.atlassian.com/trello/docs/butler-variables/) to append text to the card name.

A rule example could look like:

*when a card is added to the board, rename the card to "{cardnumber} {cardname}"*   

We have a more information about automations here:

* [Creating and managing automations](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/)
* [Appending text to a card name or description](https://support.atlassian.com/trello/docs/appending-text-to-a-card-name-or-description/)

<br />

I hope that helps!
Trello Offline installer
Asked by Sunil Patel:

Hello, Would someone be able to confirm that there is no offline installer for Trello?

Having searched the forum i can see that a post some years ago mentioned that there was no offline installer or plans to provide one and wanted to confirm if that was still the case?

Thank you.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the community!

Trello is a Cloud service, so there is nothing to install, and you can't use it offline.

There are several Trello clients you can install, and they are all "offline installs" in the sense that you download something and install it. But they won't work offline.
How to set due date automatically for each item under checklist based on the start date?
Asked by Julia:

How to set due date automatically for each item under checklist based on the start date? Currently, I set the rule like this (refer below), but the due date is following the date I set the start date instead of following the start date itself. For example, I set the start date as 5/6/2023 on 20/6/2023, but the due date is calculated 10 working days from 20/6/2023. Do you get what I mean?

++**Trigger:**++

when a start date is set on a card in list

**OPEN**

by anyone

++**Actions:**++

add an empty checklist named

**1**

to the card

add item

**a**

to checklist

**1**

set the item due in 10 working days


Answers:
author: Theodoro Reato
body: Hi Julia,

Welcome to the community,

You won't be able to set this rule using the Start date as base, what you could do is to set the due date on a [Custom Field](https://support.atlassian.com/trello/docs/using-custom-fields/) instead of the Due date of the card.

Then this would be the action you need to set:

![Screenshot 2023-06-21 at 4.23.44 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/264364i86A374CA87A6001A/image-size/large?v=v2&px=999 "Screenshot 2023-06-21 at 4.23.44 PM.png")
Change order within a card
Asked by Lochlan Howard:

Hi,

I want to change the order of items within the card

IE move description to the bottom, have activities at the top etc.

Thanks


Answers:
author: Vishaal S
body: Hello Lochlan,

Welcome to Trello Community!

Trello's card structure --- with the card title, members, labels, description, checklist, comments/activities, and attachments in that order --- is standardized to maintain consistency across the platform.

This ensures that when anyone opens a card, they can easily find the information they need, no matter what board or team the card is part of. For example, the Description field is placed near the top because it's typically used to provide key information about the card's purpose.

If you want a particular piece of information to stand out more, you could try using the card's title or the comments section to highlight it, since these areas tend to draw more attention. However, I realize this is not quite the same as being able to rearrange the elements within a card.

Do let me know if you've more questions. I'd be happy to help.

comments: author: Ray Neloms
body: This would be a nice feature. For example, to be able to have custom fields and power-ups which shows information on a card without having to scrolldown the card to view it.


author: Vishaal S
body: Hey [@Ray](/t5/user/viewprofilepage/user-id/536215)

Totally makes sense-I'll pass your interest in this on to our team for consideration
Is there a way to auto-update the titles in the board lists when creating an email report?
Asked by Juan Rodriguez:

I created an automation for 3 lists in my board to organize the activities for the following day; but I have seen that if I change the name of the list that houses the cards with the activities; the automation passes that list with the changed name, and exports the other lists.

Is there a way to always update in the automation the name of the list? Even by using an ID?


Answers:
author: Luciana Munhoz
body: Hello Juan! Welcome to Trello community!

Depending on how the automation is created you can use variables. Variables are special pieces of text enclosed in curly brackets that are replaced by a current value when automation is executed. You can use variables in list names, card titles, card descriptions, and comments.  

There's a variable {listname} for lists and there's one that references a list where a certain card is located {cardlistname}, for example.   

I'm sharing this article that covers the variables for automation for your reference: <https://support.atlassian.com/trello/docs/butler-variables/>  

Hope that helps! :)

comments: author: Juan Rodriguez
body: Hello!  
I am trying to use that for a board button I created and it works like this  
How would I add that variable in the command line?

![Captura de pantalla 2023-07-07 184104.png](https://community.atlassian.com/t5/image/serverpage/image-id/267597i1777031B36334063/image-size/large?v=v2&px=999 "Captura de pantalla 2023-07-07 184104.png")


author: Luciana Munhoz
body: Hey Juan! Ohhh I see! Thanks for the example! In this case, I'm afraid there isn't a way of using a variable for the list name, the list is recognized by name when the rule is triggered.  

Currently, there isn't a way to refer to a list by an ID. The only option is to update the rule to reflect the new name of the list, in case is changed.   

I also see that we have a feature request to use list ids rather than list names for automation, so I added your feedback as a "+1" to that request. Hope that helps!
Showing Board Name in Workspace Views?
Asked by Bradley Irish:

Hi! New user here. If you are creating a Calendar or Table from multiple boards, is there a way to permanently display the board that the card belongs to, without having to rely on remembering color-coding or hovering over the name of the card?

Basically, I want to be able to view all my "Next Step" cards across all my boards, so I can see all the things that need to be done. But if it doesn't easily and immediately tell me the board that each card is from, then the table feature is useless to me. Is there a way to do this?


Answers:
author: Vishaal S
body: Hi Bradley,

Thanks for reaching out!

Right now, there isn't a way to show the board name in the Workspace table view. I definitely understand how that'd be helpful, and have flagged this as a feature request with the team.

For now, if you hover over the board icon, you'll be able to see the board name:<https://share.getcloudapp.com/eDu7r0Y5>

Do let me know if you've more questions. I'd be happy to help.

Cheers,  
Vishaal S \| The Trello Team


author: Nadja von Massow
body: New Business Class user here, too, and our entire team asked for exactly this. The board colours are impossible to convey enough info. We have a board for each client. There's no way to make sense of things without seeing the board (client) names.

In addition, the limited amount of colours leads to eventual repeats, which makes this even worse. Background images create an incredibly busy and borderline manic board visual. **Why not open up the entire HEX palette for board backgrounds at least?**

comments: author: Vishaal S
body: Hi [@Nadja von Massow](/t5/user/viewprofilepage/user-id/5365523)

Thank you for sharing your feedback!

I understand how the current limitations with board colours and the absence of visible board names in the Workspace table view can be challenging, especially when managing multiple boards for different clients. Your point about the repetitive nature of limited colour options and the overwhelming effect of background images is well-taken.

Regarding your suggestion to expand the colour palette to include the entire HEX range for board backgrounds, I think it's a great idea to enhance board differentiation and personalization. I will forward this suggestion to our product development team for consideration.

While we work on your suggestion to expand the colour palette, you might find the following workarounds useful for differentiating your boards: You can personalize your boards by changing their backgrounds. This can be done by selecting "Change Background" from the board menu on the right side of your board. You have the option to choose from six different colours or select from a range of high-resolution photos provided by Unsplash, additionally, You can upload custom board backgrounds by clicking the grey box with a "+" sign-in it located under "Custom" in the board backgrounds menu which can simplify the process of identifying with a familiar background.
Automation - Can I copy an automation from one Board to another?
Asked by Diane Murray:

I use two boards for my social media content management - one for creating and planning it all out, and the other for storing as a content library. On scheduling the content in Meta Business Suite, I have an automation set up to move my planned content in to the the content library.

This works really well and I would like to copy both my boards over to a new clients so that she too can plan and schedule in one Board and then move the scheduled content over to a library.

I've copied both my boards as 'Master' copies and from what I can see, the automation has carried over - but when I test it the content moves in to my own original library instead of the master one. Can anyone help?


Answers:
author: Mutya A
body: Hi Diane,   

Thanks for sharing your use case! As it would be helpful to have visibility on the boards and rules setup from your 'master' and the 'client' copy, I created a [support ticket](https://trello.com/contact) on your behalf so we can discuss it further in detail. Please be on the lookout for an email.   

Additionally, I'd like to give an overview on Automations that may be relevant to your use case:

* [Automations](https://support.atlassian.com/trello/docs/butler-overview/) can be used and enabled on boards across your Workspace
* There are different actions to [managing automations](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Managing-Automations). One can create [Automation Libraries](https://help.trello.com/article/1139-command-libraries) by applying tags to it (e.g. master, library, clientcopy, etc)
* Automation libraries can be [shared](https://support.atlassian.com/trello/docs/working-with-command-libraries/#Sharing-Automation-Libraries) and [imported](https://support.atlassian.com/trello/docs/working-with-command-libraries/#Importing-shared-Automation-Libraries)
* Rules can make use of [automation variables](https://support.atlassian.com/trello/docs/butler-variables/) to avoid having to use specific board names. You can use [board-related](https://support.atlassian.com/trello/docs/butler-variables/#Board-variables) variables to reuse rules when it's enabled in different boards

Hope this helps!
Membership
Asked by Michele Kozlowsky:

I just signed up for premium and am trying to coordinate a project, does everyone else in my project need premium as well? I thought there was a free version all could use?


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@Michele Kozlowsky](/t5/user/viewprofilepage/user-id/5247531) !  
Here's what you may find in docs: *Please note that the Trello Premium subscription is per-Workspace-member, which means that every person that you invite to be a member of your Workspace will incur an additional charge.* A whole source you will find here: <https://support.atlassian.com/trello/docs/setting-up-your-premium-workspace/> .  
Hope it helps ?
Missing label selection popup while creating ticket
Asked by Antoine:

Since 2-3 weeks, I don't have anymore the popup for selecting the label when I type \`#\` that improved a lot the quickness of creating a ticket.

Is that a bug, or do I miss something ? Am I the only one ?


Answers:
author: Antoine
body: Any idea ?


author: Justyna Gdowik _ Deviniti _
body: Hi [@Antoine](/t5/user/viewprofilepage/user-id/5247486) ! Can you try hitting "L" on a keyboard (as it is a shortcut for labels) when creating a ticket and see if it works?

comments: author: Antoine
body: Hitting \`l\` is working, but it's working only after creating the ticket.

In the past, I was clicking on \`Add a card\`, typing \`#b\`, selecting the label \`Back\` then writing the ticket and hit \`enter\`.

With the \`l\`, I have to click on \`Add a card\`, write the ticket and hit \`enter\`, click on the ticket, hit \`l\` OR click on labels and select the label. It's much less fluent and efficient :/
Calendar power up
Asked by Hannah Linder:

I'm using calendar power up ona board (freemium version of Trello Premium) --- and I have a card with date spanning multiple days. The card start date is June 19th and the due date/end date is June 23rd. However, in calendar view (power-up), the card only shows up on the due date - June 23rd. Why is this, ideally I want this to span across multiple days on the calendar to show that the event is taking place on those days?


Answers:
author: Alex W
body: Hey [@Hannah Linder](/t5/user/viewprofilepage/user-id/4563745) - while the Calendar View will span a card from its Start Date to its Due Date, the Calendar Power-Up is not designed to do this. The Calendar Power-Up is a beta version of the Calendar View, and we added this capability after we transitioned to the Calendar View.

If you need this feature, you'll need to upgrade to Premium to access the Calendar View.

comments: author: Hannah Linder
body: Ah perfect so the calendar view provides this. And can you confirm is the premium cost per workspace or per person? So as a team of 7 if we want this board to be on a premium is it $10 a month for us all to see the premium features or $70? Many thanks


author: Alex W
body: [@Hannah Linder](/t5/user/viewprofilepage/user-id/4563745) - you pay for all of the billable users in the workspace you upgrade. Billable users are workspace members and multi-board guests. If your workspace has seven billable users, then you'll have to pay 7 x $119.99 USD annually (the annual rate for Premium) or 7 x $12.50 USD monthly (the monthly rate for Premium).


author: Ekaterina Garbuzova
body: Hey [@Hannah Linder](/t5/user/viewprofilepage/user-id/4563745) !  

You can also try to sync your Trello boards with [Planyway add-on for Trello](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/timeline-calendar-time-tracking-by-planyway) for real-time updates. This is a third-party power-up with a calendar view option that can help you see the plans across multiple days.  

Best.
How can I do so that a list and its pictures are never altered from the list?
Asked by Gui Zanoni:

I need to block a specific list so that the items will not be altered, they will only be read by members of the picture. How can I run isso?


Answers:
author: Sal
body: Hey [@Gui Zanoni](/t5/user/viewprofilepage/user-id/5247402)! I'm unsure if I followed your question, but if I got you correctly, do you want to block users from modifying the checklist items of a checklist? Or do you want to block users from editing and modifying the attachments of a card on your board? Knowing more about what you want to do will help me give you a better answer.

comments: author: Gui Zanoni
body: Hello Salom?o, ty so much. I would like both. I want to create an explanatory board with sticky cards with directions, tips, welcome and onboarding. As in the attached image. And in this list, that frames were unchangeable. Just for reference, as if an administrator had placed it and only he could change the order and content. The other lists, free. Normal

.![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/264190i18CE82EE1357CAEA/image-size/large?v=v2&px=999 "1.png")


author: Sal
body: If you want to prevent other users from changing your cards or moving them to other lists, you could try using the [Observer](https://support.atlassian.com/trello/docs/adding-observers-to-boards/) feature available on the Premium Plan. Observers are a type of board member with lots of restrictions to what they can and can't do on a board, and one of them is the restriction to move cards across lists. I'd recommend checking whether the Observer feature is worth it for your use case and, perhaps, upgrading to Premium (if you haven't already).
Help! My all my card overlap each other
Asked by Ann-Louise Alexandersson:

Why is all my card overlapping? Before I can se all my card easy and had a perfect overview, now is all a mess. How do I fix this? If there is no way out of this it is thanks and good bye Trello.


Answers:
author: Sal
body: Hey [@Ann-Louise Alexandersson](/t5/user/viewprofilepage/user-id/4520567)! Welcome to the Atlassian Community! I see you already contacted us yesterday about the same issue of your cards overlapping each other. So, I recommend you follow up with your existing case, and my colleague will continue working with you to solve it. I appreciate your understanding!