youngmon/atlassian-qna huggingface dataset:
If Stash triggers Bamboo, why does bamboo complain if stash is down while doing system backups. If stash is down it cannot sned triggers to bamboo and thus bamboo should have no need to talk to stash if no builds are only triggered by bamboo
Asked by javaling:

*This question is in reference to Atlassian Documentation: [Integrating Bamboo with Stash](https://confluence.atlassian.com/pages/viewpage.action?pageId=289276959)*

Ask your question here...


Answers:
author: rsperafico
body: Hello Naam Van,

Thank you for your inquire.

Even though Stash has been delegated to trigger builds in Bamboo when a repository change happens, Bamboo from time-to-time ping Stash to check if the application link still working, this is a safe-measure as if application links stop working Bamboo automatically poll for repository changes against Stash.

When Stash is in maintenance mode, Bamboo things that the application link communication has broken, consequently, the above starts happening. The issue you are describing has already been reported and can be found in here:

* <https://jira.atlassian.com/browse/BAM-15792>
* <https://jira.atlassian.com/browse/BAM-15410>

If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired.

Thank you for your understanding.

---

Kind regards,  
Rafael P. Sperafico  
Atlassian Support


author: javaling
body: Hi, may i suggest the following, instead of exposing error messages to end users each time this fails, why not have an icon next to each plan to indicate if Bamboo is Currently able to connect to Stash and is in sync, and if you click on the icon, you can get a history of when/if Bamboo was unable to connect to Stash and when/if it was out of sync. That way the user will be aware of the impact if the condition is active at a point in time, but if currently Bamboo is able to talk to Stash and is in sync then there is no problem. The assumption being that even though Bamboo could not talk to Stash earlier, but can talk to Stash now, that Bamboo is up to date at this point in time. This is thus a transient problem.

Another solution would be to clear the errors if the condition disappears but this will thus also "hide" the fact that it happened.

If Bamboo re-establish connections to Stash and is able to determine that the failure to connect was valid(Stash was unavailable) then should this not be treated differently from the scenario where Bamboo upon re-connection determines that it should have been able to talk to stash?


Tags: bitbucket

integration
Do you plan to update this plugin for TFS 2015?
Asked by BrianJ:

What the title says. We are moving to TFS 2015 but would like to purchase this plugin. Is this on your roadmap?


Answers:
author: Sergey Podobry _Stellarity Software_
body: Hi Brian,

Thanks for your question. The plugin supports TFS 2015. However it has been tested only on the cloud version of TFS. We'll test on the local version this week and update the documentation.

Regards,

Sergey

**EDIT:**

@Brian Jones, now the plugin officially supports TFS 2015. If you need anything else or find that something is working not as expected - please contact me.


author: William Zanchet [Atlassian]
body: Hello Brian,  

I'd suggest you to contact the plugin vendor, as we can get an accurate answer about it. Here are their contact:

![](https://marketplace-cdn.atlassian.com/files/images/1592d6a2-98b6-4ea2-86c1-54e860cbe9de.png)Stellarity Software15 Pechersky descent, Apt. 59  
Kyiv 01011  
Ukraine  
contact@stellaritysoftware.com[](http://www.stellaritysoftware.com/ "http://www.stellaritysoftware.com/")

[Vendor homepage](http://www.stellaritysoftware.com/ "http://www.stellaritysoftware.com/")

![](https://marketplace-cdn.atlassian.com/s/466/images/default-vendor-icon.png)[Sergey Podobry \[Stellarity Software\]](https://marketplace.atlassian.com/users/31194)

<br />

Cheers,

WZ  


Tags: addon-com.stellarity.bamboo.tfs-repository-plugin
Bamboo Instalattion ERR_EMPTY_RESPONSE
Asked by Sergio _:

HI all.  

<br />

I'm installing a bamboo in a local machine (windows 7). After finished the files installation. I tried to access to web wizzard. using localhost:8085 but I'm receiving an error message. ERR_EMPTY_RESPONSE.  

How I Can resolve it?  

Thanks a lot for the support.  

<br />

Regards.


Answers:
author: rsperafico
body: Hello Sergio,

Thank you for your inquire.

Please, go to "*\<bamboo-install\>/logs* " and "*\<bamboo-home\>/logs/atlassian-bamboo.log*" and check for errors in there. ERR_EMPTY_RESPONSE does not provide enough information to the error you are experiencing, I am afraid.

Please, make sure your Bamboo installation meets [Bamboo - Supported Platforms](https://confluence.atlassian.com/bamboo/supported-platforms-289276764.html) documentation and that you are following our guide on [Installing Bamboo on Windows](https://confluence.atlassian.com/bamboo/installing-bamboo-on-windows-289276813.html).

In case you continue on experiencing issues, please raise a Support request on https://support.atlassian.com

---

Kind regards,  
Rafael P. Sperafico  
Atlassian Support


Tags: bamboo-administration
Remove Jira Chat froma slack channel
Asked by Tristan:

Hello,

I have Jira Chat setup to 5 Slack Channels, however Im looking to remove it from 1 Slack channel only.

I cant seem to find a way to do this without removing the entire app via the configuration page.

How can I remove Jira Chat from only a single Slack channel without removing the entire app?


Answers:
author: Marc - Devoteam
body: Hi [@Tristan](/t5/user/viewprofilepage/user-id/5248947)

Chat is integrated per Jira project, not per issue in the project.

So based on your explanation on the provided issue keys, this is in a single project.

You are able to use the chat on each issue in the project.

You can simply start a new chat from from issue SD-2, but this is in the same channel.


author: Laurie Sciutti
body: Hi [@Tristan](/t5/user/viewprofilepage/user-id/5248947) \~ I assume you are asking how to remove the integration from a Jira project? If so, you can do so via Project Settings \> Slack Integration

![Snag_37bb6dca.png](https://community.atlassian.com/t5/image/serverpage/image-id/298636iC27611A4198B7E72/image-dimensions/209x418?v=v2 "Snag_37bb6dca.png")

comments: author: Tristan
body: Heya Laurie! Not quite!

Apologies if I didnt explain it better. With Jira Chat (or Atlassian Assist..) for reference, here's the link - settings/chat?placement=projectSettings

![Screenshot 2024-01-03 at 8.02.35?am.png](https://community.atlassian.com/t5/image/serverpage/image-id/298638i6BC7391467D2F748/image-size/large?v=v2&px=999 "Screenshot 2024-01-03 at 8.02.35?am.png")

I have 2 Jira Service Desks. I am trying to remove 1 Request Channel from SD-1 and instead setup Jira Chat with the Request Channel I removed from SD-1 with SD-2

Following their documentation here

<https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/>

I see only an option to remove or revoke our entire Slacks access to this, which is very undesirable :)


author: Laurie Sciutti
body: Oh I see. Well \~ that's LAME. I don't see a way to do this either. I would recommend reaching out to Support.


Tags: cloud

jira-service-management

jira-service-management-cloud
I'm creating a new service desk with multiple customer request options in the customer portal.
Asked by Mary Becker:

I'm creating a new service desk with multiple customer request options in the customer portal. I need to change the values on the same custom field drop down menu based on the customer request option

Example

Customer request type 1

A

B

C

Customer request type 2

A

B

D

F

Customer request type 3

D

F

How do make these changes on the jira service desk portal in a server environment


Answers:
author: John Funk
body: Hi Mary,

You can create your Request Types and map them to different Issue Types.

Then create your custom field and add a different context for each Issue Type. Then in each context, you can have different values for the same custom field.


author: Rebekka Heilmann _viadee_
body: Unless you have any other forms plugins, you cannot achieve that in any elegant way.

You could do three custom fields with the restricted options and map the choice to the one custom field that contains all options with Automation once the issue is created.


Tags: jira-service-management

jira-service-management-server

server
Is it possible to have a dropdown with the devices linked to an employee when creating an issue?
Asked by Laura Rodriguez:

Hi,

When creating an issue from the customer portal, Is it possible to add a dropdown on the Request form to show all the assets that employee has? so they can be able to select the affected object.

Thank you.


Answers:
author: Fernando Eug?nio da Silva
body: [@Laura Rodriguez](/t5/user/viewprofilepage/user-id/5174966)

You can do it using Assets and applying an AQL in your Assets field.

You can see the necessary AQL to be able to do this here: <https://support.atlassian.com/jira-service-management-cloud/docs/use-assets-query-language-aql/>

Hope this helps you.


Tags: cloud

jira-service-management

jira-service-management-cloud
different automatic responses to incident conditional to a response in form.
Asked by Andy A:

Hi all,

Ive created a JSM 'raise an incident'. Inside of this there is a form and it has a conditional response Yes / No.

I want to automate two things based on this yes / no:

1. Different automated acknowledgement responses to the submitter.

2. If no, then automatically closes the ticket. If yes, then ticket goes onto board.

Can anyone help please? thanks. Andy


Answers:
author: Rebekka Heilmann _viadee_
body: You can use Automation.

Trigger would be "Issue created", then you would probably need an if-statement filtering only your Incident requests.

Did you actually use "Forms" or the standard request form functionality? Either way, you could configure your request so that the result of the Checkbox (or whatever you used) ends up in an issue field. That's then easy enough to pull from automation.

comments: author: Andy A
body: Hi Rebekka,

thanks for your quick reply and answer. Im a newbie to JIRA and trying to give it a test run.

Ive looked to implement your solution and I can see that it would work. However, the way ive set up the request is to avoid the pre-defined fields as none seem to offer a yes / no (or other drop down) variable. Therefore Ive incorporated a form into it, which does have the drop down option.

As a work around what I have done is used a default field in the request and asked the question. Ive then used IF and if their response contains 'y' then do X, if 'n' then do Y - hopefully that will work, but not a clean solution.

Thanks for your time again.

Andy


author: Rebekka Heilmann _viadee_
body: You can just create a custom field using Radio Buttons or Select Lists and have yes / no as the options.

![Screenshot 2024-01-03 104704.png](https://community.atlassian.com/t5/image/serverpage/image-id/298702i23A2B4E764FB350F/image-dimensions/301x207?v=v2 "Screenshot 2024-01-03 104704.png")

Note, that you can translate the Fieldname however you cannot translate the options. If your portal is mainly used in English anyway, that shouldn't be an issue though.


Tags: cloud

jira-service-management

jira-service-management-cloud
How do I add sub-tasks to a newly created service request using automation.
Asked by Rick Muller:

Each month I would like to create a service request for a group of monthly tasks. I have been able to trigger the creation of the service request itself, but when I try to add sub-tasks, I receive the message:

Issue type is a sub-task but parent issue key or id not specified. (issuetype)

I have tried the option to use both Current Issue and Trigger Issue as the parent issue for the sub-task, but neither seems to work. What am I missing? Is there a way using automation to create a SR, then multiple sub-tasks under that SR?


Answers:
author: Marc - Devoteam
body: Hi [@Rick Muller](/t5/user/viewprofilepage/user-id/5082092)

In your automation you need to branch and then create the sub-tasks

Example

![Screenshot 2024-01-02 at 17.13.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/298607i84EBD1262615CD0E/image-dimensions/274x384?v=v2 "Screenshot 2024-01-02 at 17.13.17.png")


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

sub-task
Linked ticket on Service Request
Asked by Nicola Brown:

Internal Customers are unable to see linked tickets on a Service Request ticket on a project they do not have backend access to.

We want the customer to be able to see the linked ticket for tracking purposes (i.e. Issue reported by Customer \> Raised via Service Request in Jira \> Eng investigate and raise and link bug on open Project board

How can we allow the customers visibility here?

i.e. comment linked bug ticket to the Service Request ticket?


Answers:
author: John Funk
body: Hi Nicola,

Let me see if I have this correct - a service request is create in JSM. Then a corresponding JSW issue is created and linked to the original request. Is that right so far?

And if so, you want the Reporter of the request to see the linked JSW issue. Correct?

And if so, what is the next thing you would to be able to do?


author: Rebekka Heilmann _viadee_
body: Do the "internal customers" all have Jira Product access?

comments: author: Nicola Brown
body: yes


author: Nicola Brown
body: but not the backend view of Service Request tickets, but other Jira boards yes


author: Rebekka Heilmann _viadee_
body: Linked Issues are hidden from the Portal by default. So even if your customers have access to the Service Project (which they could get "View-Only" even without Agent License), they will not see Linked Issues in the Portal.

So yes, the easiest way for them to know about the specific bug issue is by commenting the Service Request, like you suggested.

You could automate sending the comment

*When: Service Request is Linked to Issue*   
*If: Linked Issue is of type "Bug"*   
*Then: Post external comment containing a Link to the Issue*

That would post all Linked Bugs as a comment. You might need a more specific If-Condition.


author: Nicola Brown
body: I have tried this multiple ways within the Jira automation tooling - are you able to provide more specific guidance please?

Thanks!


author: Nicola Brown
body: I am able to get automation to add comment to Bug ticket but not to the SR ticket, via the below ![Screenshot 2024-01-03 at 18.43.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/298791i1FFC22EC9EABEDBE/image-size/large?v=v2&px=999 "Screenshot 2024-01-03 at 18.43.04.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
How can you incorporate AD data into Jira ITSM
Asked by Alex Saunders:

It would help to incorporate AD data into Jira ITSM so agents can automatically view the AD attributes of users.

For example Last login, password expired, account locked, password changes etc


Answers:
author: Marc - Devoteam
body: Hi [@Alex Saunders](/t5/user/viewprofilepage/user-id/5009139)

This requires the usage of using assets in JSM and import the AD details via an app (if you have entra-id in your azure AD) or an app from the marketplace to simply visualise this information.

Like; [jsm-assets-microsoft-entra-id-azure-ad-integration](https://marketplace.atlassian.com/apps/1232506/jsm-assets-microsoft-entra-id-azure-ad-integration?hosting=cloud&tab=overview) or [azure-ad-attributes-sync-for-jira](https://marketplace.atlassian.com/apps/1220477/azure-ad-attributes-sync-for-jira?hosting=cloud&tab=overview)


author: Joseph Chung Yin
body: [@Alex Saunders](/t5/user/viewprofilepage/user-id/5009139) -

It is my understanding, it is not possible out of the box. First of all, you will need to subscribe to Atlassian Access to use your own IDP source (i.e. AD) to control users accounts - <https://www.atlassian.com/software/access>

Afterward, you may need to search for third party add-ons for your env at Atlassian Marketplace for the functionality to expose AD related attributes against your site.

Hope this helps

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Alex Saunders
body: Thanks Joseph


author: Katarzyna Szumilas_Deviniti_
body: Hi [@Alex Saunders](/t5/user/viewprofilepage/user-id/5009139)  

As Marc and Joseph already mentioned in their answers above, it's not possible out of the box.  
To ensure user provisioning you can use Atlassian Access but to display additional data on request view a 3rd party plugin will be needed.  

I'm behind the team responsible for [Azure AD Attributes Sync](https://marketplace.atlassian.com/apps/1220477/azure-ad-attributes-for-jira?hosting=cloud&tab=overview&utm_medium=answear&utm_source=community) for Jira app. It lets you incorporate Azure AD data into Jira ITSM for real-time visibility of multiple user attributes (contact data, manager info, assigned devices etc.) and display them in a dedicated panel or copy them to custom fields (which can be later used in custom automation).  

If that sounds like a solution you a looking for, feel free to test the app or let us know via [Calendly](https://calendly.com/deviniti?utm_medium=answer&utm_source=community) and we will gladly organize a free demo session for you!  

Best regards,  
Kasia from Deviniti  

comments: author: Alex Saunders
body: I will be in touch, many thanks


Tags: cloud

jira-service-management

jira-service-management-cloud
Create portal only customer
Asked by Stefan Voogt:

How do i create portal only customers?  
when i Add them via customers in the service project as I understand from the documentation.  
I still don't get to see them as a portal only customer in the administration section?  
![portal-only.png](https://community.atlassian.com/t5/image/serverpage/image-id/298593i2F2FE4CE2E231C49/image-size/large?v=v2&px=999 "portal-only.png")


Answers:
author: Jack Brickey
body: Hi [@Stefan Voogt](/t5/user/viewprofilepage/user-id/5308897) , when you add the user via project/customers are they set to a *service desk customer* role in that project?

comments: author: Stefan Voogt
body: Yes


author: P_D_ Foerster
body: Well, I have the same problem while testing.

It doesn't matter if I (as JSM agent) create a customer in the service project \> customers \> Add customers or if they customer tries to sign-up himself the customer user gets an Atlassian account.

According to Atlassian's documentation [Add a customer to a service project](https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/) a portal-only account should be created:
> A portal-only account is created for the customer in the service project.

However, this doesn't seems to be the case anymore at least not in mine.  
I would be glad if this can be verified.

comments: author: admin-nwalter
body: I have the same issue. Atlassian Support was of no help either because they kept referring back to documentation, which is at it's current state inaccurate.

Now it is incredibly difficult to add externals that will only use the portal and be able to change their names, because Atlassian autonames the accounts for you.


author: Joseph Chung Yin
body: [@Stefan Voogt](/t5/user/viewprofilepage/user-id/5308897) -

Same question as mentioned by Jack. It is my understanding that users (customers) once his/her account is setup, they are defaulted to portal user-only - meaning they are called out in JSM project's Service Desk Customers role where he/she access the project via the portal to submit requests only.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Seperate Portals for Seperate Service Projects
Asked by Charlie Jackson:

Hi There,

I was wondering if there was a way to have seperate portals with seperate URLs and branding etc per service project? Or is this only an option by setting up a new account per customer?

So, say I wanted to have completely different portals, not just different tiles within that same help center with completely different branding, portal groups, slas etc, would that be possible?

Also worth noting that i'm currently on the free tier so that is potentially what's stopping me atm?

Many Thanks,  
Charlie


Answers:
author: Jack Brickey
body: Hi [@Charlie Jackson](/t5/user/viewprofilepage/user-id/5396357) , no this is not possible. You have a single URL for the help center and then sub-URLs for each project. Can you explain why this falls short of your requirements? The one thing that definitely falls short for most folks is the unique branding. There are options e.g. what is provided by [Refined](https://marketplace.atlassian.com/vendors/15228), but that had its own shortcomings when I tested awhile back.

comments: author: Charlie Jackson
body: Yeah it's mainly the branding to be honest so that we can have each customer with their own branding in their portal if that makes sense?

I guess we would have to have my branding on the portal and then each customer on the sub urls as you mentioned


author: Joseph Chung Yin
body: [@Charlie Jackson](/t5/user/viewprofilepage/user-id/5396357) -

Welcome to the community. I agreed with what [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) stated and to supplement his response, you can locked down the visibility of your specific project to users within the the same portal.

For the project in question - Go to Project settings \>\> Customer permissions and change the channel access to "Restricted".

![2024-01-02_8-27-18.png](https://community.atlassian.com/t5/image/serverpage/image-id/298614i08F6C2C6A2054890/image-size/large?v=v2&px=999 "2024-01-02_8-27-18.png")

By doing so, project admins/agents can control who can access the project or not. Essentially, if an user is not authorized, then he/she will not even see the project via the portal.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Charlie Jackson
body: Hi Joseph,

That's great thank you, it won't quite achieve what i'm looking for but will probably just have to approach this is a different way.

Thanks for your help!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to copy a comment with media attachment from one jira instance to another?
Asked by karthik raj:

I am integrating the Jira service desk and Jira software via automation and API. when a comment is made on the Jira service desk my automation automatically makes a comment in Jira software, but only if its a text. the following is my payload and I am using smart value to get the last issue comment. How to include media type if its an image. Please let me know if there is any possible way forward.   

*** ** * ** ***

```
{
"body": {
"content": [
{
"content": [
{
"text": "{{issue.comments.last.author.displayName}} [automation - JSM] = {{issue.comments.last.body}}",
"type": "text"
}
],
"type": "paragraph"
}
],
"type": "doc",
"version": 1
}}


```


Answers:
author: Rebekka Heilmann _viadee_
body: Is your JSM on a different site than your Jira Software?

comments: author: karthik raj
body: Yes [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) both are on different sites. If it had been the same site, i could have tried the clone issue in automation, which supports copying attachments


Tags: cloud

jira-service-management

jira-service-management-cloud