youngmon/atlassian-qna huggingface dataset:
integrating with slack with Trello
Asked by Liam Hargreaves:

The office will sometimes post issues in slack that are effectively bug reports.

When we spot such a report we create a Trello ticket.

My problem is:  
Is there a way to link a trello ticket to a comment in slack? This way, the person reporting the issue can easily find the Trello ticket to see how the issue is been handled.

I know you can hit reply and post the ticket url, but I was hoping for other ideas.

Thanks


Answers:
author: Francis Peixoto
body: Your mileage may vary and this would need to be tested, but Slack provides [legacy outgoing webhooks](https://api.slack.com/custom-integrations/outgoing-webhooks) that could be used by a tool like IFTTT to generate cards on a trello board.

Ex: a user could write a message in #support with the text: "ISSUE: Description of the issue" where "ISSUE" is the keyword for a webhook that only listens on #support.

The only other option I can see would be to develop an integration that interacts with Slack's Events or Conversations API.

comments: author: Liam Hargreaves
body: Thank you for the advice Francis :-)


author: Torben_trello
body: Is it an option to have the user create the Trello card right from within Slack?

We do have a command for that "/trello add \[teammates @ mention\] \[card name\]"

That way, the card would be automatically created on the linked board and the link to the card posted in the channel: <http://help.trello.com/article/1049-slack-app>

comments: author: Liam Hargreaves
body: Thank you Torben, I didn't know you could do that.

Liam


Tags: slack
Pasting a large piece of text in Trello app on macOS is very slow
Asked by Vincent Jacobs:

Hi,

I started using the Trello app for macOS a while ago (I'm on High Sierra). Overall I love the app, but pasting a longer piece of text from somewhere into a card sometimes takes more than twenty seconds (without any indication that something's going on).

Is this normal? Or is this a (known) bug?


Answers:
author: Marta Galofre de Alos
body: Hi Vincent,

Marta here, from Trello Support.

Hmm, that's interesting! Could you please contact us here trello.com/contact and provide a bit more information on that so we can troubleshoot this with you? If you could please give us access to your account while submitting the request, we'd be able to better look into this. Also, please let us know which app version you're working in, as well as your software's version.

Cheers,

Marta


Tags: app

mac
Looking for help with Checklist Move Solution
Asked by Jan Kliewer:

Our Team is using a lot of Checklists. We are required to move new Checklists to the top Position every single time.

Unfortunately Checklists are added at the Bottom. Moving Checklists from the last position to the first one has become a huge problem that wastes loads of time since you have to drag and drop the list which does not work properly.

I'm trying to find an easier way to solve this but im not very experienced with this stuff.

I think the easiest solution would be to enter a command in the Chrome Console that changes the position of the Checklist. But i'm having trouble doing this.

Thank you for your help.

Jan


Answers:
author: Marta Galofre de Alos
body: Hi Jan,

Marta here, from Trello Support.

Thanks for sharing that with us. I'm afraid it's not possible to change that behavior right now. But I agree, with long lists that becomes a bit cumbersome. I'll pass your interest in this on to our team for consideration---let me know if there's any additional info you'd like for me to send their way.  

If you're curious about how our team decides on what requests we work on, this article gives some insight into that process: <http://help.trello.com/article/724-submitting-feature-requests-for-trello>  

To see what features our devs are currently working on, check out our dev board at <http://www.trello.com/dev>.

Cheers,

Marta


Tags: checklist

chrome
O trello apresenta um erro quando eu tento alterar o plano de fundo.
Asked by Vinicius:

O trello libera alterar o plano de fundo apenas para cores s?lidas, quando eu tento trocar o plano de fundo na op??o fotos apresenta o seguinte erro: O TRELLO EST? COM PROBLEMAS PARA SE COMUNICAR COM O UNSPLASH. TENTE NOVAMENTE.

Este erro persiste por dois meses. Por gentileza me auxiliar, pois gostaria de personalizar o plano de fundo do meu Trello.

Agrade?o pela aten??o.


Answers:
author: Soumyadeep Mandal
body: Hi [@Vinicius](/t5/user/viewprofilepage/user-id/1162033) ,

The issue with Trello has been solved!

comments: author: Tathiane Jordao
body: Hi [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721)

I tried to change the background, but the problem still running...


author: Soumyadeep Mandal
body: Hi [@Tathiane Jordao](/t5/user/viewprofilepage/user-id/4179470)

Welcome to the community!

Just clear the cache and data from your browser and then log in to your account then you are good to go!

I think the custom image is not available in the free plan!


Tags: app
GitHub PowerUp does not properly display for GitHub Enterprise
Asked by TJ Stein:

We recently switched to GitHub enterprise, and are trying to make use of the GitHub Trello Power Up. We've authenticated correctly, and seem to be able to fetch all the data from GitHub, but Trello itself doesn't seem to display the information properly. Instead of creating a GitHub section for the pull requests, it just creates an attachment link for each thing added to a card.

Picture for example:

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/9000i06DEE1DBD231AB78/image-size/large?v=v2&px=999 "Untitled.png")

I've tested by adding my personal GitHub account and adding GitHub pull requests via that, and they display properly.

Is this a bug with GitHub Enterprise specifically, or is there some step we somehow missed when trying to set up this plugin with GitHub Enterprise?


Answers:
author: Marta Galofre de Alos
body: Hi there,

Marta here, from Trello Support.

I'm sorry you're experiencing issues with this. Could you please submit a request here trello.com/contact so we can further investigate the problem and troubleshoot this together?

Thanks so much,

Marta


Tags: github

power-up
why doesn't a search return results from list names?
Asked by jane f:

just wondering why list names don't seem to be included within searches. this would be extremely helpful for boards with a lot of lists and also for when you're not sure the exact name of a board but know of a word that is part of the list name, and it makes no sense to me that list names are not included.


Answers:
author: Marta Galofre de Alos
body: Hi Ryan,

Marta here, from Trello Support.

Thanks so much for your insights, that's a really interesting point! In order to search for a specific list, you'll need to add "List:" first on the search bar, and then add the list's name. You can also find other search operators here: <http://help.trello.com/article/808-searching-for-cards-all-boards>

I hope that helps!

Cheers,

Marta

comments: author: jane f
body: thanks!


Tags: search
Fastest way to upload an attachment that has already been added to a card into google drive.
Asked by Josh:

Currently, our team member is attaching a word document into a trello task card. I will then review the document, and if its ok I will upload the document into google drive. if its not okay i will send the document back for additional editing. when i want to upload to google drive, I am currently downloading the word document first and then uploading into google drive. is there any way to drag and drop the file from attachments into google drive?

![Image 3.png](/t5/image/serverpage/image-id/8948i5FA37930FEBC0551/image-size/large?v=v2&px=999 "Image 3.png")

For example i want to drag "bali with new rates.docx" upwards into the google drive folder, but it doesnt seem to work.

Is there a way to upload attachments directly into google drive without downloading them first?

Thanks all


Answers:
author: Marta Galofre de Alos
body: Hi Josh,

Marta here, from Trello Support.

Those sections that appear on the card back are just to differentiate the different attachment types. However, it's not currently possible to automatically convert a word doc into a Drive document.

This being said, I'll pass your request to our team! If you're curious about how our team decides on what requests we work on, this article gives some insight into that process: <http://help.trello.com/article/724-submitting-feature-requests-for-trello>  

To see what features our devs are currently working on, check out our dev board at <http://www.trello.com/dev>.

Cheers,

Marta
Update second date automatically in Trello
Asked by SarahH:

I am a very new user of Trello and I need to set up cards that are based on the due date of the first card I have set up. Therefore, I would like the due date on these other cards to automatically change if I change the initial card's due date. Does anyone have any suggestions?


Answers:
author: Torben_trello
body: Right now, due dates are unique to cards so changing this will not affect the due dates on other cards. You might want to check out the TeamGantt Power-Up which might be able to help creating dependencies between tasks: <http://info.trello.com/power-ups/teamgantt>
My backgrounds on Trello have disappeared?
Asked by Meggan Hayward:

I am using standard photos from Unspalsh, and I don't have Trello Gold.

They were working, but when I cleared my cookies, they vanished. They still work on my app on my phone, but not through the google chrome web browser I am using.


Answers:
author: Torben_trello
body: Can you check if the issue is also present in a different browser? Also, check out <http://help.trello.com/article/735-what-browsers-and-mobile-platforms-does-trello-support> for troubleshooting issues in the browser.

comments: author: Meggan Hayward
body: Hi, Yes it is the same in explorer.

I think it might have something to do with the internet connection, it doesn't work when I'm at work, but it does when I'm at home.


author: RoseAngela Williams
body: I am having the same problem. What is the answer, Atlassian?


Tags: image
Whiteboard
Asked by Shaun Kennedy:

I'm looking for a simple whiteboard tool to write client info and be able to collaborate/write messages/todos for the team that will notify them via email/text. I know this is a simple task, is it beyond the scope of Trello software? I'm almost there with this, just don't know about the notifications.

thank you.


Answers:
author: Matthew N
body: Hey Shaun

As I understand your inquiry, you have all of your team members added to your Trello board, but you want them to have the ability to receive any notifications via text or email.

Notifications are sent based on a user's subscription to boards/cards/lists. Here['s the notifications](http://help.trello.com/article/793-receiving-trello-notifications) one should expect to receive based on the above.

There's not a way to configure to send those notifications via text, however the user can set up their email notification setting to "instant", and an email will be triggered to them once a notification is triggered.

Hope this helps


Tags: whiteboard
Confluence Mobile, IOS: Images 'failed to load' with 'new page viewing experience' enabled
Asked by Maxwell Spangler:

I've been creating study docs for weeks in Confluence Cloud but yesterday when I went to read them on the IOS based mobile app, a good number of the images on pages would not load. "Failed to load" and an ineffective "Retry" button appeared on a grey box where the images should have been.

They appear find on the web browser view, so they're present in the document.

Unchecking "new page viewing experience" in the app restored the images.

So, anyone else having this problem?

Does anyone at Confluence want to know more about it or is this a known issue?


Answers:
author: Stephanie Zhang _Product_
body: Hey there [@Maxwell Spangler](/t5/user/viewprofilepage/user-id/3666042) ! Nice to meet you - I'm on the development team of the Confluence Cloud mobile team and would love to chat more with you.   

Are you free for a 30 minute feedback session? If so, please send over your availability to szhang5@atlassian.com. As a token of our appreciation, you'd be eligible for a $70 giftcard. Thanks!


Tags: cloud

confluence-cloud
Is it possible to bulk download versions of a page?
Asked by Michelle Vieira:

Is it possible to bulk download versions of a page on our confluence site for compliance purposes?


Answers:
author: Pramodh M
body: Hi [@Michelle Vieira](/t5/user/viewprofilepage/user-id/4233171)

Currently, it is not supported.

Here's a response from Atlassian Team for the same community question

<https://community.atlassian.com/t5/Confluence-questions/how-can-i-donwload-all-versions-of-1-file/qaq-p/1268994>

Thanks,  
Pramodh


Tags: cloud

confluence-cloud
Error when using the page include macro: "Unable to render {include}..."
Asked by David Skuya:

Using the "Include Page" macro on parent page to include child pages using "spaceKey:PageName" in macro parameter works after initial save of parent page.

However, after editing parent page and saving, the parent page seems to break the "Include Page" macro parameters by removing the "spaceKey" portion of parameter resulting in "Unable to render {include}..." message on parent page where the "Include Page" macros are located.

* Verified I have access to both parent an child pages.
* Not limited to one page or space.
* Been happening for several months.


Answers:
author: Fabrice DELPLACE
body: Same problem with Confluence 7.4.4.

One page where we have like 20 include page macro.

All have the spacekey. Page is saved, reopened and we 've got this error "Unable to render {include}...".

If we edit the link once more, some have lost the spacekey.

We have several Confluence spaces but in this page, all the included page are in the same space.

comments: author: Fabrice DELPLACE
body: Seems that i found an explanation. Our page names contain some ":". Confluence seems to parse it and make a pseudo space-key with this 1st part.

Exemple :

\<ri:page ri:space-key=\\"SDEK - MEP du 2020/05/19 \\" ri:content-title=\\" Aug de CMA - pilotage risque\\" /\>

when the page name is : "SDEK - MEP du 2020/05/19 : Aug de CMA - pilotage risque"

The correct space key is just "ECCO"

So i remove all ":" from page names included.


author: Fadoua
body: [@David Skuya](/t5/user/viewprofilepage/user-id/4233112)

What's the error you see on the logs? They will be the best place we can start the troubleshooting from.

Best,

Fadoua


Tags: confluence-server

server
InnoDB Cluster support
Asked by Edmund Cheung:

Hi,

Im going to reinstall confluence server and considering using innoDB Cluster.

Is Confluence Server (not Data Center) supporting InnoDB Cluster?

Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: No, but yes. If you set up the cluster so that it looks like a single database then Confluence "supports" it, in the sense that it will work fine because it's just happily using a MySQL service. It doesn't care if it's a single node or a huge pile of separate servers - it looks like a single datasource.

comments: author: Aleksei Faians
body: No it doesn't because of a single table without a primary key. InnoDB cluster doesn't allow to create such tables.


author: Nic Brough -Adaptavist-
body: That's nothing to do with the question.


Tags: confluence-server

server
How can I change an important page title's colour in the sidebar page tree?
Asked by John Bottomley:

Hi

Is there anyway of highlighting important page titles on the sidebar page tree so they stand out? I would like to highlight the highlighted page below as it's an important place to start.

Thanks,  
John

![Sidebar highlightQ.jpg](/t5/image/serverpage/image-id/126708iDD3D6F0C658429DA/image-size/large?v=v2&px=999 "Sidebar highlightQ.jpg")


Answers:
author: Bill Bailey
body: In a word, no. Or rather maybe the new app tool Forge *might* enable you to do that, but you probably need to have some sort of markup in the title to give CSS rules a handle. But Forge is in Beta at this moment, so not stable or production worthy.


author: John Bottomley
body: Thanks Bill \& Carla, maybe a future feature?!


author: Carla Ann Rowland
body: you would have to have admin rights and write HTML code.


Tags: cloud

confluence-cloud
URGENT! Confluence redirect error- cannot get to the page after log in
Asked by Qiao Zheng:

**hii, my confluence shows first - taking too long to sync up ( pic 1) and later shows erro- too many directs (pic 2) - fail directing to database.**

**Ive tried remove cookie 3 time, no use.**

**Please help me look in to it! many thanks!** ![MicrosoftTeams-image.png](/t5/image/serverpage/image-id/126702i40C14CD56BC3BDAA/image-size/large?v=v2&px=999 "MicrosoftTeams-image.png")![????_20210121232211.png](/t5/image/serverpage/image-id/126703i5352B911575872E3/image-size/large?v=v2&px=999 "????_20210121232211.png")


Answers:
author: Diego
body: Hello there [@Qiao Zheng](/t5/user/viewprofilepage/user-id/4232770) !

First thing I can say is that you will need to check with your Site Administrator the following:
> * If you have been given the correct access to the application

If you have been provisioned with the correct level of access or your site administrator needs assistance on how this provisioning works, you will need your Site Administrator to raise a ticket on the support channel:
> * ++***<https://support.atlassian.com/contact/#/>***++

Let us hear from you!


author: Brant Schroeder
body: [@Qiao Zheng](/t5/user/viewprofilepage/user-id/4232770)

Welcome to community. Please submit an issue to the Atlassian support desk here: <https://support.atlassian.com/contact/#/>

If you are on a free plan then you will just be redirected back to the community. Are you on the free plan?

comments: author: Qiao Zheng
body: hii thanks for replying.

- it is not a free plan.

- When accessing the support desk, after filling in the requested info and submit, shown "Nonce Verification Failed"

- below pic

![???? 2021-01-22 194244.png](https://community.atlassian.com/t5/image/serverpage/image-id/126880i80CA386F26A22BD9/image-size/large?v=v2&px=999 "???? 2021-01-22 194244.png")- shown as below.

```
"Nonce Verification Failed"
```


Tags: atl-rvw

cloud

confluence-cloud
While connecting postgresql to work bench How to slove it
Asked by PEDDINENI SIVANARAYANASWAMI:

While connecting Postgresql to SQL workbench

I have enabled security groups.


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain what this has to do with Atlassian?

(As a side note, if you're connecting to an Atlassian application database to workbench, you're doing it wrong. Explain the actual problem to us and we can tell you the right way to talk to the application)
Usage of iFrame from Grafana doesn't show up in Confluence page
Asked by Pramod Chevva:

When I try to use to embed Grafana Dashboard into Confluence I get a blank screen. The iFrame doesn't seem to show up to public view, though the Dashboard is public.


Answers:
author: Thiago Masutti
body: Hi [@Pramod Chevva](/t5/user/viewprofilepage/user-id/3653155)

In order to add an iFrame in a Confluence page you will need to check if the source application (which is providing the Grafana dashboard in your case) has a configuration to prevent Clickjacking attacks.

This is explained in [this Confluence KB](https://confluence.atlassian.com/confkb/how-to-put-an-iframe-into-confluence-598837531.html):
> Please note that some sites do not work in an iframe. These have cross scripting protection in their headers. For example, Google has  
>
>     x-frame-options: SAMEORIGINx-xss-protection: 1; mode=block
>
> If these (or similar) are present in the response from the website, then you will not be able to display them in an iframe. Both Google and Facebook are two examples of this.

Some applications allow this configuration to be modified or completely disabled.  
Talk to the administrator of the source application.

Kind regards  
Thiago Masutti


Tags: confluence-server

server
Atlassian users in Sudan blocked, even though US lifted sanctions last year
Asked by Johnny Laird:

Hi there,

Any thoughts on this? We're an NGO and our Sudan IT staff still can't access Atlassian Confluence. Sanctions were lifted last year (see link below) - please can you help?

Johnny.

[U.S. lifts Sudan sanctions, wins commitment against arms deals with North Korea \| Reuters](https://www.reuters.com/article/us-sudan-usa-sanctions-idUSKBN1CB26Q)

[Solved: Iranian customers can't open Confluence pages (atlassian.com)](https://community.atlassian.com/t5/Confluence-questions/Iranian-customers-can-t-open-Confluence-pages/qaq-p/733404)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/126672iC9CD9CA6608F2603/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nic Brough -Adaptavist-
body: We're a community of end users, we've got no control over blocks on Atlassian's stuff.

I'd recommend raising a support call by navigating through the options starting at <https://support.atlassian.com/contact> , but actually, in this case, I am pretty sure you will land upon <https://www.atlassian.com/company/contact/purchasing-licensing> (I know it's a bit odd to see purchasing and licencing named when you're really asking about network and usage blocks, but actually, this team is most likely to have immediate knowledge of all the stuff about sanctions and access!)

comments: author: Johnny Laird
body: Thanks [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) for the advice and steer - I'm going to give that a go. Will update on here for anyone else in a similar situation.


Tags: cloud

confluence-cloud
Licence limit
Asked by Luthando Zondi:

How can I get assistance with accessing the confluence page and Jira, because when I try it says I don't have access because absa.atlassian.net has reached its licence limit![AccessDenied.PNG](/t5/image/serverpage/image-id/126665iD039AFD382866E74/image-size/large?v=v2&px=999 "AccessDenied.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: You will need to contact the site administrators - they will either need to remove accounts to make space for yours, or authorise increasing the licence limit.


Tags: cloud

confluence-cloud

jira
Prescripted template in Confluence
Asked by Jessica Larsson:

Hi!  

I have a question. In my company today we're using Microsoft Word when we are writing documents. In Microsoft Word we have a prescripted template we open and then starting to fill in new data in to the template. It's very easy to use. Therefor, as our company is using Confluence even more we would like to have this prescripted template in Confluence as we start a new document. Is there any possibility to get it prescripted template in documents easily? It would facilitate a lot for us!

Best regards,  
Jessica Hoelgaard, Sweden


Answers:
author: Nic Brough -Adaptavist-
body: Confluence has templates, you can create new ones for a particular space in the space tools or create global ones from the global admin section.

There's no import function for templates, but copy and paste from a word doc should at least get the basic stuff into a template


Tags: confluence-server

server