youngmon/atlassian-qna huggingface dataset:
Changing subtasks' status according to parent issue
Asked by Sara Valoti:

Hello everyone!

I set the following rule to automatically update subtasks' status according to their parent (when transitioning to "ORDINE RITIRATO DAL CLIENTE"):

![Screenshot 2024-06-28 at 09.40.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/332322i24E28513D164E107/image-size/large?v=v2&px=999 "Screenshot 2024-06-28 at 09.40.11.png")

but it doesn't work and I receive the following error message:

![Screenshot 2024-06-28 at 09.40.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/332323iB20B7677390B76C8/image-size/large?v=v2&px=999 "Screenshot 2024-06-28 at 09.40.17.png")


Answers:
author: Sara Valoti
body: Hi [@Thomas Gallagher](/t5/user/viewprofilepage/user-id/5531953) and [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419)

Hello and  
Thank you for your answers. The workflow is the same as for the parent.

But I realised a possible reason why it is not working: could it be that I have not configured an Issue screen on my projects?

See the screenshot below:

![Screenshot 2024-07-17 at 11.22.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/336054i94A54FC57FC5E588/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 11.22.23.png")

![Screenshot 2024-07-17 at 11.23.52.png](https://community.atlassian.com/t5/image/serverpage/image-id/336055i6D6ECA54386D5028/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 11.23.52.png")

I can't configure the Issue type as 'Task' and 'Subtask'... could this be the reason why it doesn't work? (maybe the system doesn't recognise that Task is the parent of Subtask(?))

However, I can use 'task' and 'subtask' for the project as you can see below:  
![Screenshot 2024-07-17 at 11.27.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/336056i22E94C12BAB2ED39/image-dimensions/143x206?v=v2 "Screenshot 2024-07-17 at 11.27.43.png")  
so it's a bit confusing.

Thanks for your time and help!


author: Thomas Gallagher
body: Hi [@Sara Valoti](/t5/user/viewprofilepage/user-id/5486503)

Just to add on, you will want to examine the workflow of the Sub-Task to verify whether the "ORDINE RITIRATO DAL CLIENTE" status exists for that issue type, if there is a transition available as Fazila stated, if there are any validators or conditions, and perhaps if the Actor in the Automation Rule needs to be changed to your user or any user who has permission to apply this transition.

Additionally, could you please post a screenshot of the Workflow, and a screenshot of the Edit panel for the "Then: Transition the issue to..." component of the automation?

Best,

Thomas - ServiceRocket


author: Fazila Ashraf
body: Hi [@Sara Valoti](/t5/user/viewprofilepage/user-id/5486503)

For SKT-853 and SKT-854 , is the transition to "Ordine ritirato dal cliente" available from the current status?


Tags: cloud

jira-cloud
I am facing issue with retrieve mapping
Asked by Rohit Sonawane:

I have fill all required field for importing the test cases in jira but after clicking on retrieve mapping, mapping is not populating for same


Answers:
author: Krishna Molugu
body: Hi. Are you using Zephyr Squad for this? If so we are also having similar issue after we have updated this plugin from 9.5.0 to 9.5.1. It is working for us after we have reverted it with 9.5.0. it seems to a bug on their end. check whether it is throwing any 500 error with this rest call: rest/zephyr/latest/importer/fieldMapping


Tags: data-center

jira-data-center
How to get the issueId from JIRA API, I am not talking about issueJiraId.
Asked by Tapas Banik:

How to get the issueId from JIAR API, I am not talking about issueJiraId. I need issueId to call the JIRA API for feature content import.  

<https://prod-play.zephyr4jiracloud.com/connect/c4j/connect/rest/api/tenant/bdd_issues/552064/import>

![image (4).png](/t5/image/serverpage/image-id/332317i04F1830FA54DA98C/image-size/large?v=v2&px=999 "image (4).png")


Answers:
author: Gip
body: Hi [@Tapas Banik](/t5/user/viewprofilepage/user-id/5427313) - You can do a GET request to the **/rest/api/3/issue/** **{issueIdOrKey}** Jira API endpoint using the issueID or Jira Key (depending on which one of these you have) and it should return the information you need.

**Jira API doc:**

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-get>

Apologies if I have misunderstood your question.

comments: author: Tapas Banik
body: Actually I already tried this which returns 636735. but I need to get 552064 which being used as bdd_issue to call the "<https://prod-play.zephyr4jiracloud.com/connect/c4j/connect/rest/api/tenant/bdd_issues/552064/import>" API. I literally gone through every single piece of line from JIRA and Zephyr API doc, I did not get a single clue.  
This API is used to import a local feature file in JIRA story with label as "BDD_Feature" so that automatically zephyr Test cum scenarios are added in jira story.


Tags: cloud

jira-cloud

jira-software
Jira nodes showing noheartbeat and coming up automactailly
Asked by Anil Kumar Trasu:

Hello All,

We have a Jira Datacenter setup, and for the last three days, our Jira application's three nodes have been behaving differently. Two nodes show no heartbeat in the cluster, while one node is active but not running. After some time, all three nodes add to the cluster one by one and become active and running.

Could you please help us understand why this scenario is occurring? Is there anything specific we should check?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Anil Kumar Trasu](/t5/user/viewprofilepage/user-id/5531310) and welcome,

first of all please check network status between all nodes.

No heartbeat means that a specific node is not reachable (it could be down or not reachable).

Fabio


Tags: data-center

jira-data-center
Timeline with Tasks in Software
Asked by Martin Hirsch:

We are using Jira Software and i want to use the timeline for tasks without an Epic also, Ist this possible or is there another tool for showing the tasks in chronological order?


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi ,

Yes, you can try one of these alternatives:

* **Jira premium license** : This allows you to access the same Timeline you have now, but more advanced and with more features, including being able to see the chronography of tasks without needing to have epics. You can check more information here: <https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview#how-do-i-add-my-teams-to-a-plan>
* **BigGantt (BigPicture)** : BigGantt (which is a reduced version of BigPicture) is a Jira plugin that allows you to see a timeline of your projects without any limitation. It is also very powerful since it aggregates data in the Gantt view, so you can see the progress of the project in a very clear and intuitive way. You can see more information here: [https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?tab=overview&hosting=cloud)

I hope this is of help to you, best regards!


Tags: cloud

jira-cloud

jira-software

jira-software-cloud
How to reactivate
Asked by Mohammad Abbas:

I cannot reactivate this on free plan


Answers:
author: Trudy Claspill
body: Hello [@Mohammad Abbas](/t5/user/viewprofilepage/user-id/5531280)

Welcome to the Atlassian community.

Can you provide more information? What steps are you trying to execute, specifically? What responses/messages are you getting?

Providing screen images would also help us understand your situation.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
I am not getting email from Jira
Asked by Mehak Luthra:

I am not getting Jira email notifications


Answers:
author: John Funk
body: Hi Mehak - Welcome to the Atlassian Community!

You need to submit a support ticket to Atlassian to have them check if your email address is on the Suppression list.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
One of our company users isn't getting the activation email
Asked by Asanka Wellawa:

Hi, We had gsuit before and all of our company users could access Jira. Recently we have migrated to O365 and now one of our users cannot access the account. Verification email isn't received.


Answers:
author: John Funk
body: Hi Asanka - Welcome to the Atlasssian Community!

You should submit a support ticket to Atlassian to check if the email address is on the Suppression list:

<https://support.atlassian.com/contact/#/>


author: Mohanraj Thangamuthu
body: Hello, Good day. Refer the link : <https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025> to review the email logs and un-suppress the email address. Thanks


Tags: cloud

jira-cloud
Custom fields types in company-managed projects
Asked by Sharee Charrett:

Creating a custom number field in a company-managed project, is there a way to remove the commas from the number format, it is currently displaying as 50,925,210, however, I would like it to be displayed as 50925210


Answers:
author: Trudy Claspill
body: Hello [@Sharee Charrett](/t5/user/viewprofilepage/user-id/4995875)

Number field formatting is based on your language setting. You can't otherwise customize it. There is a change request about that here:

<https://jira.atlassian.com/browse/JRACLOUD-45545>

An alternative would be to use a text field and add validators and/or automation rules to ensure that the contents are only a number.


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
How to get Development -> Releases list using API
Asked by Anita Carey:

Which API endpoint lets me find the list of releases in the Development -\> Releases page? I've tried various combinations of "rest/api/2/project" (project/id/versions, etc.) to no avail.

![Screenshot 2024-06-27 at 17.18.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/332287iF13DBA28E1C88BA2/image-dimensions/202x206?v=v2 "Screenshot 2024-06-27 at 17.18.14.png")


Answers:
author: L?gia Zanchet
body: Hello Anita  

Welcome to our community.

To get all the releases from one particular project you can use the endpoint

```
?/rest/api/2/project/{projectIdOrKey}/version
```

Feel free to check our [documentation](https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-project-versions/#api-group-project-versions) for more endpoints.  

Thank you


Tags: cloud

jira-cloud
Parents Without Children
Asked by adam.clifford3:

Hello,

I am looking for a filter / dashboard / report anything that allows me to find all epics without any children.

Thanks Adam


Answers:
author: Trudy Claspill
body: Hello [@adam.clifford3](/t5/user/viewprofilepage/user-id/5306464)

There is not a native Jira issue filtering method for doing that.

You could create an Advanced Roadmap Plan that includes all the projects of concern as sources, and then you could visually assess the Epics list for Epics that have no expander icon - indicating they have no children.

Alternately you could create an Automation Rule to get a list of Epics and then add steps to check if they have child issues and send an email for the ones that do not.

Or you could consider a third party app that extends JQL filtering capabilities, such as [ScriptRunner Enhanced search](https://marketplace.atlassian.com/apps/1221331/enhanced-search-jql-subqueries?hosting=cloud&tab=overview) or [GO!JQL: Essential JQL Functions](https://marketplace.atlassian.com/apps/1225063/go-jql-essential-jql-functions?hosting=cloud&tab=overview). You can find other apps that extend JQL capabilities here:

[https://marketplace.atlassian.com/search?hosting=cloud\&product=jira\&query=jql](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=jql)

comments: author: adam.clifford3
body: Hello Trudy,

Thanks for coming back  
I have been using the advanced roadmap and it is long and painful.

I have also tried alternative filters in Script Runner but have not got any luck on the outcome. Do you have any idea what the filter may look like?

I will also give the automation a go.

Thanks Adam


author: Trudy Claspill
body: You could use something like this:

issuetype=Epic and not issueFunction in epicsOf("issuetype in standardIssueTypes()")

This gets you all the Epics for any standard level issue:

issueFunction in epicsOf("issuetype in standardIssueTypes()")

Adding "not" in front of it says you want everything that is not in that list, which would be all standard level issues, subtasks, and Epics that have no children.

This gets you every Epic:

issuetype=Epic

Combine the two and you get all the Epics that have no children.

You can refine the filter to limit it to specific projects.


Tags: cloud

jira-cloud
How to select the fields you want to export into Excel from an saved filter?
Asked by paul:

Hello,

I have a saved filter and I have issues returned. I can see the Export button with options Printable, Full Content, RSS (Issues), RSS (Comments), CSV (All Fields), CSV (Current Fields), HTML (All Fields), HTML (Current Fields), XML, Word and Dashboard charts. However, I don't see where I can select the fields I want to export. When I select CSV (Current Fields) I get 5 fields, which don't include the data I am looking for. Where is the option where I can select which fields to export? I don't see a Column option as others have mentioned in other posts.

I am using the Jira Data Center v9.4.21

Thanks

Paul


Answers:
author: Shane Gallen
body: Hi Paul,

To select the fields for your extract

1. click configure columns
2. search and select the fields you wish to extract
3. export using "my defaults option"

comments: author: Shane Gallen
body: ![Screenshot 2024-06-28 at 12.12.31.png](https://community.atlassian.com/t5/image/serverpage/image-id/332349i0F2796D246B6077B/image-size/large?v=v2&px=999 "Screenshot 2024-06-28 at 12.12.31.png")![Screenshot 2024-06-28 at 12.13.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/332350i8DD87B59E56208FC/image-size/large?v=v2&px=999 "Screenshot 2024-06-28 at 12.13.36.png")


author: paul
body: Hi Shane,

How do I get to the page that you show in the first image? The 2 menu options takes me to pages where there is no button to configure columns.

![Jira_Search_Menu_Options.png](https://community.atlassian.com/t5/image/serverpage/image-id/332459i57E516DBE32A26A8/image-size/large?v=v2&px=999 "Jira_Search_Menu_Options.png")

![Search_Page.png](https://community.atlassian.com/t5/image/serverpage/image-id/332460i54A9C5377F41D00E/image-size/large?v=v2&px=999 "Search_Page.png")


author: paul
body: Any suggestions on what I can do? Don't see those options with the version Jira that I have.


Tags: data-center

export

jira-data-center
How to delete the Jira issue in the Sales pipeline project?
Asked by Michael Quan:

Sales pipeline project does not let the issue to be deleted.


Answers:
author: YY Brother
body: Hi [@Michael Quan](/t5/user/viewprofilepage/user-id/5475356)

Welcome to our Commumity.

We need the permission of Delete Issue to implement your requirement. It seems you don't have that permission. Please contact your Jira Admin to help you with the permission.

Thanks,

YY?


author: Trudy Claspill
body: Hello [@Michael Quan](/t5/user/viewprofilepage/user-id/5475356)

Welcome to the Atlassian community.

The tags on your post indicate you are using the Free plan. Is that correct? And this is a project in the Jira Software product, correct?

If that is the case, you should be able to delete an issue.

What happens when you try to delete the issue? Do you get an error message?


Tags: cloud

jira-cloud
Jira Email Automation is sending emails to ALL assignees in project instead of the assignee to story
Asked by Daniel Capps:

My Jira Email Automation is sending emails to the Assignee of the Story and to every other assignee in the project.

Only one person is (and can be) the assignee on the Story.  

What in the name of HAL 9000 is going on?!?  

![Jira email automation malfunction.png](https://community.atlassian.com/t5/image/serverpage/image-id/332284i62DCCC149104CA9A/image-size/large?v=v2&px=999 "Jira email automation malfunction.png")


Answers:
author: Bill Sheboy
body: Hi [@Daniel Capps](/t5/user/viewprofilepage/user-id/5483425)

You appear to be using Jira Server or Data Center version.

The symptom you see is because the rule trigger has the **bulk-handling option** selected: "Process all issues produced by this trigger in bulk": <https://confluence.atlassian.com/automation/run-a-rule-against-issues-in-bulk-993924653.html>

But...your rule action to send email is referencing the single smart value {{issue}}, or just "assignee" in the email to address, which appears to be confusing the rule. With the bulk-handling option, the plural {{issues}} smart value is used to handle the issues as a set.

Do you want to send one common email to everyone, or one email to each individual assignee per issue?

* to send one common email, change to reference the {{issues}} smart value, and parse the assignees to split across all of them in a single message
* to send an email to each assignee (i.e., one per issue), disable the bulk-handling option

Kind regards,  
Bill

comments: author: Daniel Capps
body: Thank you [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)   

I am looking for the "email to each assignee" solution.  

I now see my misunderstanding of the bulk-handling option.


author: Daniel Capps
body: ![INRAID scheduled.png](https://community.atlassian.com/t5/image/serverpage/image-id/332772iF6721E5BFB7C4604/image-size/large?v=v2&px=999 "INRAID scheduled.png")![Ingraid full auto.png](https://community.atlassian.com/t5/image/serverpage/image-id/332773i3CFE08015182CF74/image-size/large?v=v2&px=999 "Ingraid full auto.png")

comments: author: Daniel Capps
body: Email addresses were removed to protect the innocent and guilty.


author: Trudy Claspill
body: Hello [@Daniel Capps](/t5/user/viewprofilepage/user-id/5483425)

Welcome to the Atlassian community.

When asking for help with an Automation Rule, it will help us to help you if you show us the entire rule. Sometimes unexpected results occur because of the context in which the step is executing. We can't evaluate the context without seeing the entire rule.

Additionally the graphics in your image lead me to believe you are actually working with a Jira Data Center system, though your post tags indicate you are working with a Jira Cloud system. What information do you get when you click on the Help button (in the upper right corner of the menu bar) and select About Jira?


Tags: cloud

jira-cloud
How can I retrieve complete activity history?
Asked by Ricardo Zylberman:

I need to retrieve a user's action/activity history from 4 months ago and I'm not able to do so. how to make?


Answers:
author: Theodoro Reato
body: Hey Ricardo,

Did you move the card to a different board? This would clean the activity, but moving it back will present you with the history again.

Could you test it? Or explain more about what you're looking for and into which activity history?
?? ??????? ??????
Asked by Alice Mazorchyk:

?????? ????, ?? ??????? ?????? ?? ????????, ?? ?? ????? ???????? ?


Answers:
author: Alina Kurishko
body: ??????? ???!

????? ? Atlassian Community! ?

??????-?? ??????????? ?????????? ?? ????? ????????, ? ???????? ?????? ??????? ??????? ?? ????????? ??????. ?? ????? ? ?? ??????????, ?? ????? ??? ???

???? ?? ???????? ????? ????????, ??????, ???? ?????, ???????? ????? ?? ??? ?????????? [++https://trello.com/contact++](https://trello.com/contact?), ?? ??? ??? ????? ?????????? ?????? ? ???????? ???????????, ??? ?? ???? ????????????? ????????.

?????!

????? \| The Trello Team


Tags: language-ru

russia-sanctions
When copying card text from JSON and inserting into Card, newlines are not converted
Asked by Svend Koustrup:

When user "A" has a previously edited but unsaved card description, and in the meantime user "B" updated the card description, then when "A" clicks the Save button, "B"'s edit is overwritten.

When this happens, my colleagues come to me and I have to dig into the JSON for the previous edit description.

I can take this markdown'ed description and paste directly into the Trello card which works great for the markdown formatting, but newlines, formatted as "\\n" in the JSON text, is not imported as newlines but rather literally as "\\n".

So I have to insert the JSON text into a text editor and replace "\\n" with actual newlines, and then copy this text into the Trello card description field.

2 wishes from me:

1. If I have an unsaved description field in a card, when the user hits the Save button, please check if anyone else have made any updates. Maybe even provide a diff viewer for the user, so it's visible what the user have changed since the version this user had when he made the edit, but also what edits (an)other user(s) have made. But at least warn the user that someone else have made changes as well, if you really want to overwrite this.
2. When entering (pasting) text into the Trello Card description field, please translate "\\n" to newlines.

Best regards,

SvendK


Answers:
author: Cody C.
body: Hi Svend - sorry for the trouble, and thank you. I can see where there could be some improvements with the description history in Trello and I'm glad to pass a vote for that along on your behalf, as well as the observation about newline characters.

While I can't necessarily promise movement on those, I can definitely mention those to the product team on your behalf.

For now, it sounds like you're on the right track with your workaround, that's the best option I was able to come up with as well.


Tags: json
Update Trello Card from database
Asked by werner:

We have a 3rd party application that integrates to Trello using Zapier. We want to do away with Zapier and update Trello card directly from our database. Please advise if this is possible, and if so how we can go about to do this.


Answers:
author: Brittany Joiner
body: [@werner](/t5/user/viewprofilepage/user-id/5314233) depending on what you're trying to do, you might be able to use something like [PixieBrix](https://pixiebrix.com/) to create a button that updates trello when you are in your database, but i'd be curious as to why Zapier isn't working because I assume for those same reasons PixieBrix wouldn't work either :)


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You could write something that does what Zapier is doing, but more suitable for yourself. Zapier is connecting to [Trello's REST API](https://developer.atlassian.com/cloud/trello/rest/api-group-actions/#api-group-actions) in order to update Trello from triggers in other systems.

There could be quite a lot of coding you'll need to do there. I recommend sticking with Zapier or something that does something similar - IFTTT for example. Or, and here's the blatant advert for my company - [Stitch It](https://www.adaptavist.com/products/other-apps/stitch-it) which is very much aimed at Atlassian applications (for now, we're adding more regularly).
control card in custom fields
Asked by Fabricio Gallate Cistolo:

Dear I need to work with a control card in Trello, however, I need to know if it is possible to perform filters using custom fields. If so, can you tell me how? If not, is there any alternative?


Answers:
author: Brittany Joiner
body: [@Fabricio Gallate Cistolo](/t5/user/viewprofilepage/user-id/5313955) you can't filter with the default Trello filters, but there are various power-ups that let you grab info based on custom fields. For instance, depending on what you're looking for you could possibly use Amazing Fields and create a table view that shows your cards with the filters you want. Or you could also use Blue Cat Reports to create a list of cards that fit your criteria, including Custom Fields.