OpsGenie decommission
Asked by Robert Nichols:

So we have two OpsGenie instances.  
One is linked with our JSM instance. This one is being merged and migrated to JSM and then decommissioned in a few months.  
We have a separate instance though which is not connected to any JSM instance.

I can't find any information on total end of life of OpsGenie as a separate entity.

Is this a similar timeline of a few months ?


Answers:
author: John M
body: Hi [@Robert Nichols](/t5/user/viewprofilepage/user-id/5363551) ,

John from Opsgenie support here, happy to assist!

There is no end-of-life date for Opsgenie for either standalone or JSM-subordinate Opsgenie. Both products will continue to function as normal. The merge you are referencing will not decommission Opsgenie, it will simply integrate it into the JSM interface. Standalone Opsgenie will not see any changes.

comments: author: Charlotte Dickenson
body: Hi [@John M](/t5/user/viewprofilepage/user-id/490567) . We've had a pop-up on our instance suggesting that OpsGenie is going to turn off permanently? Can you confirm if your message above is still the case?   


author: John M
body: Hi [@Charlotte Dickenson](/t5/user/viewprofilepage/user-id/5530808)

Yes, the above is still true. If you have JSM-linked Opsgenie, it will become part of the JSM interface - so it will exist with JSM, rather than on it's own site.


author: Charlotte Dickenson
body: Awesome! Thanks for the clarification John :)


author: Matthew Peel
body: Hi [@John M](/t5/user/viewprofilepage/user-id/4625213)

Thank you so much for taking the time to answer, but I'm sorry it isn't entirely clear what you mean.

The situation we are in is all Atlassian Cloud. We pay for Jira Service Management, but I believe our use of OpsGenie falls under the Free tier as I cannot find it in our admin.atlassian.com page or in our Invoices.

When I look at <https://OUR_COMPANY_NAME.atlassian.net/jira/settings/products/ops/unlock>, I see some UI stating "On October 17, 2024 we'll automatically start moving your operations data and configurations from Opsgenie to Jira Service Management." and "May 2025 - Opsgenie turns off permanently", which feels very End Of Life.

See below for the screenshot of what we see.

![Screenshot at 2024-07-12 15-18-14.png](https://community.atlassian.com/t5/image/serverpage/image-id/335304i01D2F0BF3D738111/image-size/large?v=v2&px=999 "Screenshot at 2024-07-12 15-18-14.png")

This feels very much like we have no choice in the move from OpsGenie to JSM.

If I am misunderstanding the type of OpsGenie and JSM we have, please let me know how to find out which we have so I can ask an even more informed question :)


author: John M
body: Hi [@Matthew Peel](/t5/user/viewprofilepage/user-id/5542475)

I'm happy to explain. Your Opsgenie is JSM-subordinate, which means it is already considered part of the JSM product. This change will also make it part of the JSM UI.

Standalone Opsgenie is a separate product, which will not see any changes. If you are seeing that message, it means you are not on Standalone Opsgenie.

The reason you cannot find Opsgenie is your invoices is that it is included with JSM, so it will not generate a separate invoice.

The only way you would see an invoice for Opsgenie is if you signed up for standalone Opsgenie.

The end of life message just means the the separate UI and domain you are seeing for the JSM-subordinate Opsgenie will go away and Opsgenie will become part of the JSM UI. Your data and configurations will stay intact, they will just be moved into JSM.


author: Matthew Peel
body: Much clearer, thank you [@John M](/t5/user/viewprofilepage/user-id/4625213)


Tags: jira-service-management