youngmon/atlassian-qna huggingface dataset:
Automation rule for assinging tickets
Asked by Lee Rourke:

Hey,

I currently have a round robin rule for assigning tickets so the workload is shared out fairly.

However, when someone is on holiday or i am on annual leave, you have to go in manually and remove them from the automation rule.

Is there anyway to set dates where certain people will be off so it removes them from the round robin automatically and puts them back in when they are back in the business?

Thanks,


Answers:
author: Kian Stack Mumo Systems
body: [@Lee Rourke](/t5/user/viewprofilepage/user-id/5272189),

Not out of the box. I've had a couple of clients trying out the [smart assignments and rotations](https://marketplace.atlassian.com/apps/1225712/smart-assignments-and-rotations-for-jira?hosting=cloud&tab=overview) app. I'm not affiliated with them, but I think it does what you are looking for.

comments: author: Lee Rourke
body: Yeah i was looking for something that was not additional cost.


author: Kian Stack Mumo Systems
body: [@Lee Rourke](/t5/user/viewprofilepage/user-id/5272189),

There is not an easy way to do that out of the box. You will have to go in and manually remove the users from the rule when they are out of the office.

Thanks,   

Kian


author: Emre Toptanc? _OBSS_
body: Hello [@Lee Rourke](/t5/user/viewprofilepage/user-id/5272189) ,

You didn't indicate if you were using cloud or on-prem. If you are using on-prem, I can recommend our app Keychain to handle delegation-related matters.

<https://marketplace.atlassian.com/apps/1225037/keychain-delegation-for-jira>

With Keychain, you can set delegates for people and you can configure workflows and schemas that allow those delegates to perform actions.

* You configure your workflows and schemes once to allow delegates to perform actions.
* Delegations are defined with a time window. The delegation automatically becomes effective at the start date and is automatically revoked as soon as the end date is reached.
* The delegated issues are not updated in any way at any time. Even the original assignee doesn't change.
* Since the assignee is not changed, the original assignees do not lose their permissions.
* You can delegate actions to multiple people.
* You can delegate different categories of actions to different people.
* Users can set delegates for themselves.

[https://marketplace.atlassian.com/apps/1225037/keychain-delegation-for-jira](https://marketplace.atlassian.com/apps/1225037/keychain-delegation-for-jira?hosting=datacenter&tab=overview)

EmreT
Attach documents in my automotion
Asked by Teresa Ruiz-Rico G?mez:

Hi all,

How can I attach documents when I create a rule in the automotion tab trying to create an issue automatically?

Thanks is advance for you response.

Best regards,


Answers:
author: Kian Stack Mumo Systems
body: [@Teresa Ruiz-Rico G?mez](/t5/user/viewprofilepage/user-id/5273730),

I would check out this [thread](https://community.atlassian.com/t5/Jira-questions/How-can-I-attach-a-document-to-an-issue-through-Automation/qaq-p/2360474). Long story short it's not possible through the GUI, but there are some potential workarounds by cloning tickets with the document attached, or by using the REST API to attach a document.

Thanks,

Kian


Tags: cloud

jira-work-management-cloud
Date format for "Due Date" field
Asked by reserved_:

Hello from Ukraine everybody!

I\`m failed to reach my goals so I need community help. Here is my introduction...  
I\`ve been tying to change date format for the field that called "Due Date":

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/270409i1B3753B8898E7DD2/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/270407i93F96681E4BC2ADF/image-size/large?v=v2&px=999 "image.png")

So... I do not like the "Jul" part. I understand that in this particular example the date format is "dd MMM yyyy". I want it to be "dd.mm.yyyy". I also understand that this may be possible, because when I click on this field it looks like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/270412i06814CC1D05C1611/image-size/large?v=v2&px=999 "image.png")

This time the date format is "dd/mm/yyyy", which is almost the same in comparison with what I want to see. I\`m already tried to manage so called "advanced settings", but it seems to be completely useless because it changed nothing. Here is my current settings:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/270413i57BDD7AA42079330/image-size/large?v=v2&px=999 "image.png")

So the question is... Is it possible to change time format for "Due Date" field in issue card on the board AND in the issue itself?

P.S. for those who have read this till the end, I\`m sorry for my possible mistakes in English xD


Answers:
author: Ste Wright
body: Hi [@reserved_](/t5/user/viewprofilepage/user-id/5273984)

As far as I know, unfortunately you can't modify these date formats at this point.

Ste

comments: author: reserved_
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

Ok, it\`s a bit sad, but thank you for your answer


author: Micheal Planck
body: There are places to set the date format in both Jira and Confluence configuration.

They just get ignored.


Tags: due-date
Watch automotion issue
Asked by Teresa Ruiz-Rico G?mez:

How can I make secondary users receive a notification when an issue is created automatically? I am using the watchers function, but the notification in the "bell" does not reach the selected users![Capture_watchers.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/270378i35D5F9086DCD4284/image-size/large?v=v2&px=999 "Capture_watchers.PNG")


Answers:
author: Patrik Korovsky
body: Hello [@Teresa Ruiz-Rico G?mez](/t5/user/viewprofilepage/user-id/5273730)

From your description, it seems the issue might be due to the sequence of actions: the watchers are being added after the issue is created, which means they might not get the initial creation notification, as no further update has happened since then to trigger a notification.

To solve this, you have a couple of options:

1. Use the 'Send email' action in your automation rule to specifically send an email to the users you want to notify about the issue creation. You can customise the content of the email to provide all necessary information about the issue.
2. Use the 'Comment on issue' action in your automation rule to automatically add a comment to the newly created issue. Jira should then send a notification to all watchers about the new comment.
3. Edit issue (make a minor, non-disruptive change to the issue). This edit can be something as simple as adjusting a custom field or even updating the description with additional information.

Remember, the goal is to have an event that triggers a notification after the watchers have been added. Adding a comment or sending an email can serve as that event.

I hope this helps. Please let me know if you have any further questions.

Best regards,  
Patrik


Tags: cloud

jira-work-management-cloud
How do i leave a project?
Asked by Slava Kovelman:

I was spam invited to a project and now I cannot leave or delete the invite or project


Answers:
author: Mikael Sandberg
body: Hi [@Slava Kovelman](/t5/user/viewprofilepage/user-id/5273422),

Welcome to Atlassian Community!

Please forward the email that you received from that project to abuse@atlassian.com and that team can take action on it.


author: Slava Kovelman
body: I have now received 2 more invitations. It seems like a backdoor way to send spam.
Date time smart Value
Asked by Teresa Ruiz-Rico G?mez:

Hi all,

When I configure issues to be created automatically (automotion tab), how can I set the start date to start at the moment the ticket is created automatically and the due date to start the next day?

I think the following, but I am not sure:

Start date: {{issue.created}}

Due date: {{now.toBusinessDay(0)}}

Please do you know how to do that?

Thank you!


Answers:
author: Teresa
body: I have the same issue and I use this smart value, and it works for me.

![Screen Shot 2023-07-21 at 16.08.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/270299i635C90D58FE3EE95/image-size/large?v=v2&px=999 "Screen Shot 2023-07-21 at 16.08.27.png")

comments: author: Teresa Ruiz-Rico G?mez
body: Hi [@Teresa](/t5/user/viewprofilepage/user-id/5112919) now it works for me!!! Thanks a lot, in addition,

as you are an expert, could you confirm me if this CRON expresion is correct to indicate that this rule will be launched at 11:35am on the first Tuesday in April?

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/270316i29188601DF9FE2B1/image-size/large?v=v2&px=999 "Capture.PNG")


author: Teresa
body: I think it looks correct


author: John Funk
body: Hi [@Teresa Ruiz-Rico G?mez](/t5/user/viewprofilepage/user-id/5273730) - Welcome to the Atlassian Community!

Yes, those are close, but the Due Date would probably have a 1 instead of a 0. And that doesn't mean the Due date "starts" the next day. It means the due date IS the next day.

comments: author: Teresa Ruiz-Rico G?mez
body: Thank you [@John Funk](/t5/user/viewprofilepage/user-id/7148) , I will try and let's see tomorrow if this works for my daily tasks. Thank you for your response!


author: Teresa Ruiz-Rico G?mez
body: In addition, [@John Funk](/t5/user/viewprofilepage/user-id/7148) , as you are an expert, could you confirm me if this CRON expresion is correct to indicate that this rule will be launched at 11:35am on the first Tuesday in April?

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/270293i38E98B191937A5F2/image-size/large?v=v2&px=999 "Capture.PNG")


author: John Funk
body: Can you share the entire rule that you have? And please show the details for the Edit issue fields part.


author: John Funk
body: Yes, that cron looks correct. You can click on the Run Rule now if you want to test it instead of waiting until tomorrow, but tomorrow won't happen to run this until next April!


author: Teresa Ruiz-Rico G?mez
body: Thanks a lot John!!!!


author: John Funk
body: You are very welcome!


Tags: cloud

jira-work-management-cloud
Unable to move Story to Done
Asked by Stella Griffith:

Story has no open sub-tasks and is properly linked to an Epic. I have admin priviledges. However, neither my team members nor I are able to move it to Done although the work is complete.

In Story View when I select the workflow drop down (currently "To Do") it says in light gray "You don't have permission to transition this issue." Only option in the drop down is "View workflow" which shows the standard workflow all our items have.


Answers:
author: Sanjen Bariki
body: Hi [@Stella Griffith](/t5/user/viewprofilepage/user-id/5271207) ,

Its looks like, In the workflow someone added the condition So that you are not able to move the Story to Done.

There is multiple reasons of not able to move.

* If you don't have the transition access then you will not able to move.
* In the workflow someone added the Condition.
* At the time move if its showing any error below then there is added one validator
* If all the points checked, Please check the Workflow properties .

Thanks \& Regards,

Sanjen Bariki


author: Mohanraj Thangamuthu
body: Hello, this looks like you have added a user condition in workflow. Refer this [link](https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/) to modify the workflow condition.


author: Mikael Sandberg
body: Hi [@Stella Griffith](/t5/user/viewprofilepage/user-id/5271207),

Welcome to Atlassian Community!

What type of project are you using, a team-managed or a company-managed one? If you look on the left at the bottom when in the project it will tell you. If it is a company-managed project, check that you have the right permissions in the permission scheme to transition and resolve issues. Normally project admins should have that, but if someone changed the permission scheme it could have been removed.

comments: author: Mikael Sandberg
body: Also check your workflow to make sure that you do not have a condition on the transition to done that prevent you from moving it.
Why is the Timeline view showing links incorrectly?
Asked by Chris Roberts:

I am trying to use the timeline view to manage the dependencies between my tasks, but it is missing some links, and showing other incorrectly.

For example, here's a link according to the timeline view:

![Timeline.png](/t5/image/serverpage/image-id/270051i18D102BD5770A3BB/image-size/large?v=v2&px=999 "Timeline.png")

And here's the detail of one of those tasks:

![Issue Details.png](/t5/image/serverpage/image-id/270052iD0FE7628F08E5204/image-size/large?v=v2&px=999 "Issue Details.png")

As you can see - the timeline view is showing the "relates to" link as a "blocks" link, and it isn't showing the 3 "blocked by" links.

As I understand it, the timeline should only show the blockers, and not the "relates to" (and it certainly shouldn't be misreporting a "relates to" as a "blocks".

I'm concerned that without being able to trust that the timeline is showing the dependencies accurately, I can't really use it as a tool to map out my workload!?

Any help would be appreciated...


Answers:
author: Chris Roberts
body: I think the links which were missing weren't showing because the tasks they linked to didn't have any dates, and weren't showing on the timeline at all.

That still doesn't explain why the "Relates To" link was showing as a blocker, though?


Tags: cloud

jira-work-management-cloud
Only display the summary of Parent Link in Jira Structure
Asked by Martin Stapley:

I am using Jira Cloud and have created a Structure with one of the columns set to display "Parent Link". At the moment it is displaying Key and Summary but ideally it would just display Summary. eg. Instead of showing "AAA-1234 Summary is here" it would just display "Summary is here". Is this possible?

TiA

Martin


Answers:
author: David Niro
body: Hello [@Martin Stapley](/t5/user/viewprofilepage/user-id/5272231) ,

Welcome to the Community!

As far as I am aware, the [item property reference](https://wiki.almworks.com/documentation/structure/8.3/cloud/item-property-reference-175931395.html) needed to do that is not yet available.

You can find the [Structure roadmap here](https://www.tempo.io/roadmap), and also [subscribe to the release notes](https://wiki.almworks.com/documentation/structure/8.3/cloud/structure-release-notes-152896705.html) to keep an eye out for it.

Best,  
David

comments: author: Martin Stapley
body: Thanks David, much appreciated
How to create a folder of multiple projects?
Asked by Danish Akhtar:

Can I create a folder for of multiple projects in Jira Work Management?


Answers:
author: John Funk
body: Hi Danish,

You can't create folders, but you can create Project Categories and group them that way.

comments: author: Danish Akhtar
body: Please can you guide me on creating project categories and grouping them. I have a number of projects on the left hand side of the screen, but I would like to put them in categories / groups for quick navigation rather than searching the one I want from a long list of projects. See attached image.![Jira folder help.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/270098i3F42D2023B8A6AE9/image-size/large?v=v2&px=999 "Jira folder help.JPG")


author: John Funk
body: Sure, go to Settings \> Projects \> Project Categories

There you can create your categories.

After those are done, then go to Project Settings for each project and add the category in the Project Details tab.


author: Danish Akhtar
body: Please can you share some screen shots, I am not able to locate Settings\>Projects\>Project Categories


author: John Funk
body: ![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/270632iE47DD127C375F8D5/image-size/large?v=v2&px=999 "Screenshot.png")


Tags: cloud

jira-work-management-cloud
how to deal with partially(90%) completed story at the end of the sprint
Asked by Sundar sarma:

how to deal with partially(90%) completed story at the end of the sprint.

Should we carry forward or should we close the story and create another story with the pending task(10%).

If we carryforward, what about the credit 90% completed in the sprint?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

In Scrum, there is no partial completion, you either delivered or you did not. If a story is not completed, then it rolls over into the next sprint (assuming the team agrees it is still high on the to-do list)

The "credit" is irrelevant, you only get credited when you complete an item.


Tags: agile

cloud

sprint
Scheduling Daily Sub-Task on Existing Scheduled Epic/Task
Asked by Wilcor G:

Hi!

I currently have a scheduled Epic/Tasks/Subtasks setup in automation following the great response i got from [https://community.atlassian.com/t5/Jira-Software-questions/Jira-Automation-Get-created-issue-key/qaq-p/1458927](https://community.atlassian.com/t5/Jira-Work-Management-Questions/Automation-Epic-gt-Tasks-gt-Sub-tasks/qaq-p/2423371)

Is it still possible to create an automation to schedule a daily sub-task for one of the tasks generated by the initial automation?

Here is an example:

EPIC \> MMM YYYY Monthly tasks

Task \> Monthly Task 1

- Subtask 1

- Subtask 2

- Subtask 3

Task \> Monthly Task 2

-Subtask 1

-Subtask 2

-Subtask 3

Then in this scenario i need a 3rd task that would schedule daily sub-tasks for the month

Task\>Monthly Task 3

- schedule daily sub-tasks for the month

Do I just need to do a separate scheduled automation for the 3rd task/sub-tasks and then manually move it to the Epic?

Thank you!

Wilcor


Answers:
author: Trudy Claspill
body: Hello [@Wilcor G](/t5/user/viewprofilepage/user-id/5271432)

Are you wanting all the daily sub-tasks created on the first of the month, or do you want a daily subtask added each day?

You can add the creation of the Task \> Monthly Task 3 to your original automation rule, just like you create the rest of the Tasks as children of the Epic in that rule.

If you want to create all the daily subtasks under that Task 3 at the beginning of the month, add them the same way you add subtasks in your original automation rule.

comments: author: Wilcor G
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,

If possible, I would like a daily sub-task scheduled to be added daily (Mon-Fri) for each month.

Thank you!


author: Trudy Claspill
body: Then I would suggest that you create Task 3 in the original rule and create a separate rule to run daily to create the subtasks.

You will have to put something identifying into Task 3 and possibly its parent Epic that you can use in a JQL statement to find the specific Task 3 issue to which you want to add subtasks in a given month.

Within the scheduled rule for adding those daily subtasks you can check the Year and Month values of the {{now}} smart value to help you identify the Epic (using a text search comparison on the Epic Summary field).

Then use the Epic Key along with the identifying feature of Task 3 in a Branch For Related Issue / JQL to zero in on Task 3.

Then you can add add the subtask within the branch using the Create subtasks action.

I haven't actually created the rule and worked out all the details of each step, so this is theoretical.


Tags: automation

cloud

jira-work-management-cloud
Organizations do not appear when I open a ticket through the panel.
Asked by Grupo Contauto:

Goof evening,  

I have about five organizations registered but they do not appear when i open a call.


Answers:
author: John Funk
body: Hi Grupo,

Jira Work Management does not use Organizations if you are trying to use the JWM form for that. It is only available with Jira Service Management.


author: Trudy Claspill
body: Hello [@Grupo Contauto](/t5/user/viewprofilepage/user-id/5271417)

Welcome to the Atlassian community.

Please confirm that this concerns use of the Atlassian Jira product.

Can you provide the steps that you are executing? Can you provide screen images to show us what you see?
Drop-down list for the field
Asked by ?????? ????????:

In Jira Workmanagement there is an option to set a drop-down list for the field.  
As I can see - there is a limit of 55 drop-down lists only.

However, I need more than that (preferably without a limit at all or at least an opportunity to add 200+ drop-down lists).

We already have a Premium account in JIRA, but I failed to find how can I add more than 55 drop-down lists and avoid the limit. Could you, please, assist with that?Please, find the photo notification from the system attached

![??????????? ??? ???????? (3).png](https://community.atlassian.com/t5/image/serverpage/image-id/269635i0507BB1547D02A80/image-size/large?v=v2&px=999 "??????????? ??? ???????? (3).png")


Answers:
author: Trudy Claspill
body: Hello [@?????? ????????](/t5/user/viewprofilepage/user-id/5271288)

Welcome to the Atlassian community.

It is not possible to increase that limit. There is a change request about this where you can add your vote:

<https://jira.atlassian.com/browse/JRACLOUD-77917>

Having so many items in the list will make it difficult to use and slow to load.

Could you instead create a Dependent Dropdown field and put your options into groups?

comments: author: ?????? ????????
body: Hi. [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thanks for the quick response.  
While I am new to jira and did not understand a little how to implement this? Is there a screenshot of what it looks like so I can understand?


author: Trudy Claspill
body: Hello [@?????? ????????](/t5/user/viewprofilepage/user-id/5271288)

You appear to be using a Team Managed project. You can confirm that by looking at the bottom of the panel on the left. There the text will include either "team-managed" or "company-managed".

For a Team Managed project you would add a Dependent Dropdown custom field.

![Screen Shot 2023-07-19 at 2.58.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/269975iCD8606B3A4162823/image-size/large?v=v2&px=999 "Screen Shot 2023-07-19 at 2.58.43 PM.png")

Then add Parent and Child options.

![Screen Shot 2023-07-19 at 3.01.18 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/269976iE626616DFB775CCA/image-size/large?v=v2&px=999 "Screen Shot 2023-07-19 at 3.01.18 PM.png")

The Parent is a higher level grouping. The user will select from the Parent options first, and then be able to select from the Child options under that Parent.

![Screen Shot 2023-07-19 at 3.03.04 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/269977i1D25D03219DF13A4/image-size/large?v=v2&px=999 "Screen Shot 2023-07-19 at 3.03.04 PM.png")![Screen Shot 2023-07-19 at 3.03.14 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/269978i379FD926FF753454/image-size/large?v=v2&px=999 "Screen Shot 2023-07-19 at 3.03.14 PM.png")
How to get out of a spam project invitation ?
Asked by Ruben Gerad Mathew:

I received a JIRA invitaiton, and since I am always involved in many projects I took the bait. Now I am stuck in a project which I cannot leave:

<https://dckmpjk6xtz0.atlassian.net/jira/core/projects/WLLAXHALU/board>

Is there a mark as spam and leave project option somewhere? To leave a project the admins must approve, but that won't work as this is a spam invite which I accidently accepted.

Thanks \& Regards,

Ruben.


Answers:
author: Nic Brough -Adaptavist-
body: Best thing to do is forward any email you get from this system to abuse@atlassian.com - you don't need to explain why you're forwarding it, and ideally, don't edit any part of it.


author: G subramanyam
body: Welcome to the Atlassian community.

Please reach [Atlassian support](https://support.atlassian.com/contact/#/) with the URL who might share steps or a workaround.


Tags: cloud

jira-work-management-cloud