youngmon/atlassian-qna huggingface dataset:
Administration rights
Asked by Chris Nix:

Hi

I was wondering how I go about gaining full administration rights for our Confluence account? Recently the person in charge of the account left our company, and we need to have 2 users (myself and another) with the highest privileges possible to run it. Is this going to be easily achievable?

Regards

Chris


Answers:
author: Bhushan Nagaraj
body: Hey Chris,

Are you using Confluence OnDemand or Confluence Server?

Do you have any other account that you can currently login as an administrator? If yes, just add yourself to the confluence-administrators group. You can read more about user management at <https://confluence.atlassian.com/display/DOC/Managing+Site-Wide+Permissions+and+Groups>

Thank you

Bhushan

comments: author: Bhushan Nagaraj
body: > It would not allow me to deactivate user

Do you get an error message or you do not have the option to deactivate users? Are you part of the confluence-administrators groups?

<https://confluence.atlassian.com/display/DOC/Deleting+or+Deactivating+Users>

You can also take a look at the document to read more about global permissions.

<https://confluence.atlassian.com/display/DOC/Global+Permissions+Overview>


author: Chris Nix
body: Thanks Bhushan

I'm pretty sure that we are using Confluence Server.

I'm currently listed as a 'Confluence administration' but when I tried to deactivate a user it would allow me. Is it because my privilege access is to low? What should I be set up as?

Regards


author: Bhushan Nagaraj
body: Login to confluence as a system admin and use the guide here.

[](https://confluence.atlassian.com/display/DOC/Adding+or+Removing+Users+in+Groups)<https://confluence.atlassian.com/display/DOC/Adding+or+Removing+Users+in+Groups>

If however, you do not have system admin access and there is no other user with sys admin access, you will have to take a look at this document.

<https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights>


author: Chris Nix
body: Thanks Bhushan

A message comes up telling me I don't have privileges and to contact my 'site administrator'. This is my current admin access:

![](../../upfiles/Screen_Shot_2014-08-13_at_11.32.00_am_2.png)

How do I become part of the confluence-administrator groups?


author: Chris Nix
body: Thanks Bhushan


Tags: administration

permission
Allow users to change page restrictions on pages they created but not others?
Asked by Tom Dickson:

Is it possible to set it so that users (or a group of users) can change permissions to only the pages that they have created, not all pages in a space?


Answers:
author: Alexey_Rjeutski__Polontech_
body: Unfortunately no. Restriction permission either grants user permission to add / remove restriction, either not for entire space.

Please see [](https://confluence.atlassian.com/display/DOC/Assigning+Space+Permissions)<https://confluence.atlassian.com/display/DOC/Assigning+Space+Permissions>for details how to grant permissions


Tags: confluence-administration
Confluence cloud users counting
Asked by Pablo Flores:

If I get a Confluence cloud package, do users without access to Confluence count for the pricing?

For instance, if I provide accounts to my customers, which would be temporary, should I pay for users who won't need to use the system anymore? Or can I just restrict their access permission to Confluence (so I can re-enable it in some moment if needed).


Answers:
author: Nic Brough -Adaptavist-
body: It's per active user. If you've got 10 licences and 30 users, only 10 of those users can be enabled at any time. But you can leave the inactive accounts in the system. (Also, if you allow anonymous access, users don't need to log in to read stuff)


Tags: cloud

confluence-cloud
Confluence 5.4 and IE10
Asked by Victor P:

Hello,

Where do I find out what platforms are supported for Confluence 5.4. I found it for 5.5.

I would like to know what browsers are supported and what version of java is required for the client.

Thanks,

V


Answers:
author: Alexey_Rjeutski__Polontech_
body: Please find system requirements and supported platforms for confluence 5.4 here:

[](https://confluence.atlassian.com/display/CONF54/System+Requirements)<https://confluence.atlassian.com/display/CONF54/System+Requirements>

[](https://confluence.atlassian.com/display/CONF54/Supported+Platforms)<https://confluence.atlassian.com/display/CONF54/Supported+Platforms>

comments: author: Victor P
body: Thank you very much for the fast response!


Tags: confluence-administration
Embedded Excel File not Displaying Correctly
Asked by Mick Davidson:

Evening,

We're running 5.4.3 download.

I've just created a page and embedded a spreadsheet into. That's all ok.

However the text that is vertical in some cells in the spreadhseet is being displayed horizontally in Confluence. This totally messes up the layout.

Is there anyway of forcing the retention of the spreadsheet's text in its original formatting?

Cheers.


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello Mick,

Currently the viewfile macro has some restrictions on content formatting markup, such as vertical text. There is a report for improvement on the subject logged into our bugtracker, issue [CONF-24855](https://jira.atlassian.com/browse/CONF-24855) please describe your usage case there to increase its relevance.

Please note to mention the Spreadsheet vendor and version.


Tags: heading

ms-excel
Activating previously disabled Confluence Users.
Asked by Leslie Coleman:

We are using LDAP to manager our Users.

My company wants to deactivate a pile of users who haven't logged in recently.

So, when the returning (now inactive) user attempts to log-in again (and then fails after their 3rd attempt), my company wants an automatic page to appear that:

1) explains why they were disabled in the first place; and,

2) instructions on how to reactivate their account.

Does anyone know if this is possible? Is there a plug-in?

Thanks.

Leslie Coleman


Answers:
author: rrudnicki
body: Hello Leslie,

I'm afraid this is not possible to do on Confluence by default. However, there's a plugin called User Disabler for Confluence, which might be what you are looking for.

Here is the link for the plugin: <https://marketplace.atlassian.com/plugins/com.wittified.confluence.user-deactivator>

In case it is not what are you looking for, contacting an Expert to develop a solution for your case may be the best approach.

Please let me know if do you have any other questions.

Cheers,

Renato Rudnicki


Tags: ldap

notification

user
user profil - we need more fields
Asked by Ralf Loessner:

Is it possible to spend Confluence user profil more fields. we are looking for field called mobile and differentiation between business and privat (phone, mobile and email)?

how can I go in contact with atlassion developer to discus this simple question?

Best regards,

Ralf


Answers:
author: BillA
body: Also please see this existing feature request at <https://jira.atlassian.com/browse/CONF-5286>


author: Ale? La?ar
body: Hi Ralf,

you can resolved it via plugin.

[](https://marketplace.atlassian.com/plugins/de.communardo.confluence.plugins.userprofile)<https://marketplace.atlassian.com/plugins/de.communardo.confluence.plugins.userprofile>

Really good tool, but it isnt free :(

Ales


author: Svante Gustafsson Bj?rkegren
body: Hi Ralf,

There are a few plugins for this already.

Checkout:

[](https://marketplace.atlassian.com/plugins/de.communardo.confluence.plugins.userprofile)<https://marketplace.atlassian.com/plugins/de.communardo.confluence.plugins.userprofile>

[](https://marketplace.atlassian.com/plugins/net.seibertmedia.plugin.confluence.cup)<https://marketplace.atlassian.com/plugins/net.seibertmedia.plugin.confluence.cup>

Both of these are paid plugins but quite worth their price. I have been using the first one a few times and it is simple to setup.

Hope this helped!

// Svante


author: Ralf Loessner
body: Hi Bill, thank you too.


author: Ralf Loessner
body: Thank you, I'll check these plugins ;)
Pull Report
Asked by Rushit Pandya:

Is there a way to pull report from confluence with how many views on the article?


Answers:
author: Bhushan Nagaraj
body: Hey Rushit,

Have you looked at the following add-ons.

[](https://marketplace.atlassian.com/plugins/ch.bitvoodoo.confluence.plugins.viewtracker)<https://marketplace.atlassian.com/plugins/ch.bitvoodoo.confluence.plugins.viewtracker>

You can also find other alternatives here [](https://confluence.atlassian.com/pages/viewpage.action?pageId=154239308)<https://confluence.atlassian.com/pages/viewpage.action?pageId=154239308>

Cheers

Bhushan
I want to convert confluence 2.10.1 to NOT use JIRA to authenticate users
Asked by Shirley Stephan:

Hello.

I'm not sure how to work my question to get to the right location for confluence help. I have an ancient version of Confluence (2.10.1) that I want to import into my newer version (5.1). I've installed a confluence 2.10.4 standalone version on a new linux machine. and expdp and impdp the datafiles in ORACLE but I can't log in after the data import (can't use xml files because confluence 2.10.1 has a limit of 2GB for exporting/importing XML files). I'm thinking I can't log in because the original version uses JIRA to authenticate. So... how do I stop confluence 2.10.1 from using JIRA to get it's users?

Thanks for any insights you may have.

Shirley Stephan

[sstephan@usgs.gov](mailto:sstephan@usgs.gov)


Answers:
author: John Chin
body: Hi Shirley, I think you can refer this doco <https://confluence.atlassian.com/display/CONF210/Revert+from+JIRA+to+internal+user+management>


author: Shirley Stephan
body: John Chin Kim Loong's pointer is the correct one. THANK you very much.


author: Shirley Stephan
body: John Chin Kim Loong's pointer is the correct one. THANK you very much.


author: Shirley Stephan
body: "REVERT" is the key word. THANKS! I'll check out the doc.... now.


Tags: confluence-administration
best way to maintain a server list
Asked by Chag:

how you guys recommend keeping a server list in confluence? any ideas? I really do not want to use excel or access.


Answers:
author: IT Solutions Team
body: For server documentation we have individual pages for all our servers and use the Page Properties macro to create single table view of all those servers with other data from the tables on each page we want to see.

[This blog post](https://blogs.atlassian.com/2014/05/build-automated-index-pages-confluence/) gives a good example of the same solution for a different domain.


author: Bruna Griebeler
body: Hi John,

Not sure about what do you need on that server list, but since Confluence is a wiki, a table with the content would be my first recommendation. Does it need anything special that a table could not offer, like being changed by another application?

Kind Regards


Tags: confluence-administration
A system administrator has disabled your connection to the Atlassian Marketplace server.
Asked by kkitchen:

I have installed Confluence internally and restored to our local instance from a backup of our cloud instance. I am getting the message above. Also noticed, for instance, that I couldn't update the base URL through the app; I had to go in through SQL to update it.

Found a few threads on this, such as this one:

<https://answers.atlassian.com/questions/260679/a-system-administrator-has-disabled-your-connection-to-the-atlassian-marketplace-server>

Any tips on how to hack my way back in to being a full administrator?

I've been messing around in the CW_ tables but no luck so far.


Answers:
author: kkitchen
body: Never mind... I found my back door here:

[](https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights#RestoringPasswordsToRecoverAdminUserRights-Step2.ReplaceAdministratorPassword)<https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights#RestoringPasswordsToRecoverAdminUserRights-Step2.ReplaceAdministratorPassword>


Tags: confluence-administration
Unable to render user macro after migration to the 5.3.4 from 5.3.1
Asked by UdayK:

Hi

In 5.3.1, we used one usermacro and recently we migrated to 5.3.. But the earlier Usermarcro not rendereing(in fact showing raw text) properly.

Can you please help, how to resolve this problem. My User marco code is attached for yor reference.

Please help on this. ![](../../../upfiles/image002_5.png)


Answers:
author: Kirstin Seidel-Gebert
body: Hello Uday,

try this instead of the wiki markup ({warning ...):

```
&lt;ac:structured-macro ac:name="warning"&gt;  &lt;ac:parameter ac:name="title"&gt;This page is in draft mode.&lt;/ac:parameter&gt;  &lt;ac:rich-text-body&gt;    &lt;p&gt;The content of this page has not yet been finalized.&lt;/p&gt;  &lt;/ac:rich-text-body&gt;&lt;/ac:structured-macro&gt;
```

It's the same, but using the new storage format of Confluence. This should work.

Cheers,  
Kirstin

comments: author: UdayK
body: Hi Kirstin,

Do you want me to replace the above code in User macro Text area section or Directly at Page edit section?

I would like to use this as a user macro in several pages. So please advice what to do?

Thanks in advance.


author: UdayK
body: ![](../../upfiles/image002_4.png)


Tags: confluence-administration

migration

user-macro
Confluence database query
Asked by Anand Unadkat:

Hi,

I want to be able to query a particular column within a table in confluence page. Is this even possible?

So for example: Confluence Page 'Test' has a table, and that table has 3 columns. I want to be able to query all the data in column 3.

Thanks a lot for your help.


Answers:
author: Deividi Luvison
body: Hey Anand,

I'ts hard to create that kind of query since Confluence stores the column data in a linear was as XHTML in the BODYCONTENT table (BODY Column), just for you to have a better understanding what I'm trying to explain take a look on below example:

1. First I created below table into a page:![](../../upfiles/img1.PNG)
2. Now take a look on how Confluence stores that into the datase:![](../../upfiles/img2_1.PNG)
3. There's no simple query we can do to get the informtion of the **class** column as you can see above there is no reference in the database saying, this info belongs to column **class**and hence we cant extract that specific set of information :(.

I might be wrong but I strongly believe that the [Confluence SQL plugin](https://marketplace.atlassian.com/plugins/org.swift.confluence.sql) would be able to extract that informtaion in the way you want, however that is a third party plugin and it's not free.  
Hope it helps.  
Thanks and Regards,  
David\|Confluence Support Engineer


Tags: confluence-administration

content
Invitation email did not get received by user
Asked by palle juergensen:

Our firm just set up Confluence and created a few new users before sending out invitation emails to them. Most of them received the email and were able to log in to confluence. A couple of others didnt even receive an email. We made them check their spam folders. nothing there.  

Can you guys help us out?  


Answers:
author: Mehmet Kazgan
body: Couple things I can think of:

1. If there is LDAP integration, make sure there are no duplicate usernames for those users who did not receive emails.
2. Try to send a test email to those users from Confluence admin one by one and see what happens.
3. Your email server might be treating the emails as spam and does not even put the emails into users' spam/junk folder
4. Try to look at the logs and see if you see any errors in regards to mail from Confluence Administration log scanner.


Tags: email

invite
Multiple people on demande confluence - Not solve
Asked by mike grimaldi:

Hi,

One of my user (myself) appear multiple time in confluence,

I tried : <https://answers.atlassian.com/questions/253988/on-demand-confluence-some-users-appear-multiple-times-under-people>

But I couldn't find re-indexing under Confluence Administration menu (re-indexing JIRA doesn't solve the problem)

Regards,


Answers:
author: Dobroslawa Wierzbicka
body: Mike,

It appears that you're running into the issue described in [this article](https://confluence.atlassian.com/display/CONFKB/Duplicates+in+the+People+Directory). If there are duplicate USERINFO entries in Confluence database, fixing it would require database access, and you'll need OnDemand Support to do it on your behalf. Could you open a support request at [](https://support.atlassian.com/)<https://support.atlassian.com/>?


Tags: cloud

confluence-cloud
Is it possible to integrate Confluence v5.5.x to Jira v3.13.5 using Application Link ?
Asked by Nelson Jimenez Manio:

Is it possible to integrate Confluence v5.5.x to Jira v3.13.5 using Application Link ?I believe Jira 3.13.5 is using Trusted Applications, I would like my Confluence v5.5.x to pull tickets from Jira. I have already editted the Trusted Applications configuration of Jira to include the server for my Confluence, but still, when I try to pull Jira tickets from Confluence, it's returning the wrong tickets, actually it's returning the same set of tickets.


Answers:
author: MJ
body: For AppLinks compatibility, I would advice you to have a look at [this](https://confluence.atlassian.com/display/APPLINKS/Application+Links+Version+Matrix) page. Please bear in mind that JIRA 3.13 is EOL since July 2011 and 5.5.x is one of the most recent available versions of Confluence.

Products using AppLinks v3.4 or earlier cannot use Trusted Apps to link to products using Applinks v3.5 or greater which have been patched in line with the security advisories.

You might be able to get this working, I would however strongly advice to look at upgrading your JIRA instance.


Tags: application-link

jira
Installing 'Confluence Team Calendars' add-on conflicts with AUI datePicker
Asked by Naveena Vijayaragavan:

Installing 'Confluence Team Calendars' add-on conflicts with the existing AUI datePicker fields. Is there a fix to resolve the conflict?


Answers:
author: Naveena Vijayaragavan
body: This could be resolved by adding css position property as 'relative' to the ui-datepicker class. Team Calendar addon overrides the ui-datepicker class's position property to 'fixed' which disrupts the correct display of the AUI date-picker  

```
 AJS.$(".aui-inline-dialog").find(".ui-datepicker").css("position", "relative");
```


author: Naveena Vijayaragavan
body: There seems to be a similar issue logged internally in confluence: CONFDEV-21858

This could be resolved by adding css position property as 'relative' to the ui-datepicker class. Team Calendar addon overrides the ui-datepicker class's position property to 'fixed' which disrupts the correct display of the AUI date-picker  

```
 AJS.$(".aui-inline-dialog").find(".ui-datepicker").css("position", "relative");
```

would make the datepicker display correctly with/without Team Calendar add-on
Problems with my macro in Macro Browser
Asked by Alexey:

Hello,

I'm working on a simple Confluence Macro. On some reason when I choose it in Macro Broser and Insert Macro dialog is shown, the following text is shown in Preview pane:
> An exception occurred while previewing the macro. Exception: Trying to write END_DOCUMENT when document has no root (ie. trying to output empty document).

What can be the reason of this exception?

Thanks!


Answers:
author: Banphot Uthaphan
body: I am encountering the same issue. I believe this is a user unstalled macro and as such you will need to contact the macro vendor.


author: Sergei ZH
body: I have the same issue with plug-ins from ServiceRocket! Please Help!


Tags: macro

macro-browser

user-macro
Combine a JIRA project
Asked by Alex Bostic:

I am partnering with another organization. We each have separate JIRA and Confluence OnDemand Instances, is there a way that we can use these tools to collaborate on our project?


Answers:
author: Daniel Wester
body: Take a look at application links. <https://confluence.atlassian.com/plugins/servlet/mobile#content/view/350519762>

comments: author: Alex Bostic
body: Hello, I have established app links between my instance and my partner instnace. When I go to create an project link, I get a message that says

"Sorry, there are no links available when using anonymous access, check the permission configuration of the remote application"

How do I begin to resolve this issue? What must they do on their end? Thanks


Tags: jira-software
How to change a PAGE to a BLOG POST.
Asked by Richard Boult:

My users too often create a page for an article when a blog post would be much more appropriate.

Is there a way to change such a page to a blog post, in the same space. Need to keep all comments with the article.

Confluence 5.3.4


Answers:
author: Joachim Ooi
body: It is still an open improvement request here - [](https://jira.atlassian.com/browse/CONF-16142)<https://jira.atlassian.com/browse/CONF-16142>.

Go cast a vote and watch the ticket. There are some workarounds in there, please do follow those comments.

If not, try to include the blog post in the page using Include Page Macro feature. Else, copy paste it over to your blog post (the risk is that the attachment cannot be copied over, please remember to attach your image again).

comments: author: V T
body: That item is closed despite all the votes for.

Another item is open and now it hasn't got much votes:

<https://jira.atlassian.com/browse/CONFSERVER-60105>


Tags: confluence-administration
Deleted home page for personal space
Asked by Robbie Lee:

I accidentally deleted my home page for my personal space, and now I can't create any pages ANYWHERE. I deleted my personal space and tried to create it again, but the system just hangs.


Answers:
author: Giuliano C.
body: Hey Robbie,

From the description I was suspecting that perhaps we would need to move a new page to be the new personal home page one. However, as you mentioned about the system hanging, let's give a try to the following:

Check if the same will happen if you run Confluence under Plugin safe mode: [](https://confluence.atlassian.com/display/UPM/Disabling+and+enabling+add-ons#Disablingandenablingadd-ons-Disablingorenablingalladd-ons(usingSafeMode))[https://confluence.atlassian.com/display/UPM/Disabling+and+enabling+add-ons#Disablingandenablingadd-ons-Disablingorenablingalladd-ons(usingSafeMode](https://confluence.atlassian.com/display/UPM/Disabling+and+enabling+add-ons#Disablingandenablingadd-ons-Disablingorenablingalladd-ons%28usingSafeMode))

If so, please, can you confirm whch info is displayed while you try to create a new page? It can be checked throgh the atlassian-confluence.log file which is inside \<Confluence Home/logs\> directory.

Once we check this, we can try to create a new ticket in [](https://support.atlassian.com)<https://support.atlassian.com>

Cheers,

Giu

comments: author: Robbie Lee
body: I can create a page when in Safe Mode. I'll track down the plugin that's an issue.


author: Kay Brown
body: Have the administrator restore your personal page. It should be in the trash.

Kay

comments: author: Robbie Lee
body: I did restore the page. My instance of Confluence is still hosed.


author: Shawn Matthews
body: Once you restore the page, go back to Content Tools in your Space and make sure to add the newly restored page name to the "Home Page" field. Restoring the page takes it out of the trash, but you still have to point your space to the newly restored page.


author: Steven F Behnke
body: @Robbie Lee this sort of issue will almost certainly be causing errors to be logged. You need to look at those logs. <https://confluence.atlassian.com/plugins/servlet/mobile#content/view/108364721>


author: Robbie Lee
body: If anyone at Atlassian can test this, that would be great. I'm in Confluence 5.5.3.