youngmon/atlassian-qna huggingface dataset:
The expand macro created in template shows up expanded when the template is used
Asked by Akila Giridharan:

I tried creating a template. One of the functionalities I used was the Expand macro. I successfully created one and inputted the text for the exapanded area. I even saved it. However , when I go to use the template, the text shows in the expanded form like a regular text box. Kindly help and point out my mistake...

Warm regards,

Akila


Answers:
author: Shannon S
body: Hi Akila,

Thank you for reporting this, and welcome to Atlassian Community! It's nice to have you join us.

Could you show us an example of how your template looks and how a page created from that template appears? Please show those screens from the editor view. You may need to cover up any private information.

I look forward to hearing from you!

Shannon

comments: author: Akila Giridharan
body: I am attaching 3 screenshots -

Screenshot 1 - where I used the Expand macro to set up the template.

Screenshot 2 - the text in the Expand macro

Screenshot 3 - the template being used and the expand macro shows with the expanded text.

Please let me know what I am doing wrong. Or am I understanding the functionality incorrectly?![Screenshot 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/140684i4717D6C034A7DCF8/image-size/large?v=v2&px=999 "Screenshot 1.png")![Screenshot 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/140686iC53F8317EA310E6D/image-size/large?v=v2&px=999 "Screenshot 2.png")![Screenshot 3.png](https://community.atlassian.com/t5/image/serverpage/image-id/140685iA7D6EABF2EF043C0/image-size/large?v=v2&px=999 "Screenshot 3.png")


author: Shannon S
body: Hi Akila,

Thank you for providing those screenshots. That's really strange. I tried replicating this on my site, and in my case, the expand works correctly:

![CleanShot 2021-04-28 at 16.56.20@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/140896iC7BF1CF809696BB6/image-dimensions/401x391?v=v2 "CleanShot 2021-04-28 at 16.56.20@2x.png")

Can you send this to your site admins so they can raise a ticket with our [Cloud support team](https://support.atlassian.com/contact/)? Then we can gain access to your site and see what's going on.

Let me know if you have any trouble!

Take care,

Shannon


author: Randy O_Neal
body: Hi all,

Is there any word on this issue? I'm approaching a year into Confluence Cloud, but I'm new to templates. I tried using an Expand in a template and I see the exact same behavior; in fact, it doesn't actually show as an expand in a templated page; rather, it looks like an expand, but it's a) already expanded, and b) there's a red circle with a slash through it where the **v** is beside the expand title when you attempt to collapse the expand.

This appears to be broken functionality. If a ticket hasn't been raised, please let me know and I'll raise one.

Randy


author: Randy O_Neal
body: I believe I am in error; I am seeing it work now; I was attempting to collapse it while I was editing the document. Once I published it, it works as expected. Chalk this up to user error.

Randy


Tags: cloud

confluence-cloud
how to export xml without user dats
Asked by Serhat.Tas:

Hello,

We want to migrate a space from on-premises server based confluence instance to the cloud based service. I've exported the space as xml and imported it to the cloud one without any problems. However all the historical users (probably the ones that have been contributed to the space) been exported as well. Most of these users aren't active in the server based Confluence. Since you cannot bulk delete users it was painful to get rid of them one by one.

Is there a way to import just the content but not the users? The only custom selection I can make is to say yes/no to the comments and select/deselect child pages.

Thank you

Serhat.


Answers:
author: Brant Schroeder
body: [@Serhat.Tas](/t5/user/viewprofilepage/user-id/4357713) Welcome to the Atlassian Community

User clean-up would need to be done prior to the migration or you will have to do it after. There are a number of apps that could help in clean-up on the server instance that can be found here: [https://marketplace.atlassian.com/search?hosting=server\&product=confluence\&query=user](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=user)


Tags: cloud

confluence-cloud
Remove Confluence permissions
Asked by Michael Bagisha Bumba:

Hi I have a question,

I want to remove access to confluence from a user who is as site administrator, I want to do this because he does not use it and thus be able to enter another person and not pay another user. Can you explain how I can do this?


Answers:
author: Walter Buggenhout
body: Hi [@Michael Bagisha Bumba](/t5/user/viewprofilepage/user-id/4336960),

Have a look at the accepted answer on [this related question](https://community.atlassian.com/t5/Confluence-questions/Remove-organization-administrator-product-access/qaq-p/1215696). It has a good explanation of possible options.

Hope this helps!

comments: author: G subramanyam
body: Hi [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) million thanks for that thread. This permission option is quite new to me and interesting to note.


author: Michael Bagisha Bumba
body: Many thanks [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225)

I followed the steps of the thread that you told me and I have already achieved it


author: G subramanyam
body: Hi [@Michael Bagisha Bumba](/t5/user/viewprofilepage/user-id/4336960) welcome to the Atlassian community.

Please help me understand, you want to remove the confluence site admin from the portal?

If that is the case, I'm afraid we don't have such option in the tool.

1) If the user in question is to be removed, first you need to ensure that person hasn't contributed anything in the tool. If yes, you can remove that user. If no, then just deactivate the person (NOT remove/ delete) please.

2) Here is the [link](https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html "delete-or-disable-users") to delete or disable users.

Stay safe and stay healthy.


Tags: cloud

confluence-cloud
I want to write a user macro in confluence which will display url of a change ID
Asked by Soham Das:

I want to write a user macro in confluence which will take input of a change iD and the output will be a clickable url to the change ID. What we need to do is just append the change ID text to a static string and display it as URL. Can someone please provide the code and logic to do that?


Answers:
author: Dominic Lagger
body: Hi [@Soham Das](/t5/user/viewprofilepage/user-id/4357619)

This should work, if I understand you correctly :)

Feel free to adapt it

```
## Macro title: My Macro
## Macro has a body: Y or N
## Body processing: Selected body processing option
## Output: Selected output option
##
## Developed by: My Name
## Date created: dd/mm/yyyy
## Installed by: My Name

## @param change:title=Change ID|type=string|required=true|desc=Description here

<a href='LINK $paramchange'>Link Text</a>
```

Regards, Dominic

comments: author: Soham Das
body: Hi Dominic,

Can you please tell how to take in the input(i.e the change id)?


author: Dominic Lagger
body: Hi [@Soham Das](/t5/user/viewprofilepage/user-id/4357619)

What you mean by how to take the input?

The input is the parameter. You have to set the parameter in the macro on the page, where you use the macro.


author: Soham Das
body: Sorry Dominic,

I got it. The given template works fine. Thank you


Tags: confluence-server

server

user-macro
Header and footer in confluence cloud
Asked by Gajanan Sasane:

I want to add the company logo to my header and footer.  
How it will be possible to add a header and footer in the global template and confluence page?


Answers:
author: Sharon Helms
body: Hi [@Gajanan Sasane](/t5/user/viewprofilepage/user-id/1180422) ,

You can add a Header and footer to every page in every space (if you are a Confluence admin) by going to the global **Settings** (top right-hand corner) then in the **Look and Feel** section of the left-hand menu select **Header and footer**.

You'll find instructions for adding an image using wiki markup here: [Confluence wiki markup syntax](https://support.atlassian.com/confluence-cloud/docs/insert-confluence-wiki-markup/).

Hope this helps! Best wishes, Sharon

comments: author: Cory Mogk
body: what's the best place to store the image you want to use as the header image? is there a place in confluence to put it?


author: Debalina Mishra
body: [@Cory Mogk](/t5/user/viewprofilepage/user-id/4489035) I have created a different page and reordered the pages to make it an orphaned page. Also, I have changed the restriction levels by clicking on the lock icon of the page. So it is not visible to anyone but me now.


author: gary.holloway
body: Any ideas if I have done this and I still can't get my headers and footers to show up?


author: Debalina Mishra
body: [@gary.holloway](/t5/user/viewprofilepage/user-id/4769827) Please give a explicit explanation as to what you have done and what you want?


author: gary.holloway
body: [@Debalina Mishra](/t5/user/viewprofilepage/user-id/4488680) This is what I've done. It's not showing up on any of my pages.

![Header and Footer.png](https://community.atlassian.com/t5/image/serverpage/image-id/195832iCB6B78BA4DBE8A7A/image-size/large?v=v2&px=999 "Header and Footer.png")


author: gary.holloway
body: Ok, it appears to have taken sometime, but it still does not sow up on any of the main (Overview) pages. Example attached.![Example.png](https://community.atlassian.com/t5/image/serverpage/image-id/196187iA5ED3BDFC61AEA94/image-size/large?v=v2&px=999 "Example.png")


author: gary.holloway
body: [@Sharon Helms](/t5/user/viewprofilepage/user-id/976803) ?


Tags: atl-gruland

cloud

confluence-cloud
Jira Macro Rendering
Asked by Robin Silander:

I have a free text field in Jira which holds content that includes items like status and date - it displays fine in Jira. When I display this field in Confluence using the Macro these content items lose their formatting (but items like bulleted lists are fine).

How can I preserve the formatting?


Answers:
author: Brant Schroeder
body: [@Robin Silander](/t5/user/viewprofilepage/user-id/4087464)

There would not be any way for you to resolve that. It sounds like a bug and I would suggest submitting it here [System Dashboard - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/secure/Dashboard.jspa)

I searched and did not find any feature request or bugs around this issue.


Tags: cloud

confluence-cloud
Can we write content from a XML document into a Confluence page using Confluence Rest API
Asked by M Homeswara Reddy:

Can we write content from a XML document into a Confluence page using Confluence Rest API?

We want to import Documents into Confluence. But we are not satisfied with the output of the "Import Word Document" Functionality. So, we are thinking of Converting the Word Doc to XML and then reading content from XML Document to Already created Confluence Page.

Is there any way we can read data from XML Document and write it to the Confluence Page


Answers:
author: Nic Brough -Adaptavist-
body: Yes, but it's an admin action and not yet realised in the REST API.

It's also going to be a lot of work - the only XML you can import into Confluence is a Confluence space export to XML. You would need to convert your document into XML that Confluence would generate if you exported it, wrapped in a space, then you can import the space, and move the pages to where you want them.

I think you might be better off looking at what you are not satisfied with on the import word functions - it's probably going to be better to edit the word doc a little so that it can be imported in a way you want. What is currently wrong with your import?

comments: author: M Homeswara Reddy
body: Yes, we have Converted the Word doc to XML File.

Do we need to Write any programming Language to write content from a XML document into a Confluence page using Confluence Rest API


author: Nic Brough -Adaptavist-
body: \> Yes, we have Converted the Word doc to XML File.

So you've converted it to Confluence space xml ready for import? (Not just xml, but xml suitable for import?)

\>Do we need to Write any programming Language to write content from a XML document into a Confluence page using Confluence Rest API

No, as I said, there is no REST call that can do space imports


Tags: confluence-server

server
Error, part of videos in confluence page are not playable
Asked by igm support:

Good day,

We encountered a problem that some of the videos for internal use by our company cannot be played.

The first videos were uploaded some time ago and they work fine, but the latest more recent ones don't work.

When the page loads, the preview looks fine,

![image.png](/t5/image/serverpage/image-id/139484iB7E70412101D7686/image-size/large?v=v2&px=999 "image.png")

but after I click on it it doesn't play and displays like in the screenshot below:

![image.png](/t5/image/serverpage/image-id/139485iAFD14D0EE878EC7E/image-size/large?v=v2&px=999 "image.png")

<br />

Could you please help with this problem.

Thanks in advance.


Answers:
author: Brant Schroeder
body: [@igm support](/t5/user/viewprofilepage/user-id/4357468) Welcome to community.

All the old videos work but the new ones do not. Are the new ones the same format as the old videos? (mp4, mov, etc)

Also do all the new ones fail to play or do some work?

comments: author: Gregory Tkachenko
body: Yes, all the old videos work, but the new ones do not. New videos in the same format (mp4)

Does not work:  
Auto Styles  
Safety  
Unit Testing Guide  
CAFR and Budget Book Implementation Overview


author: Brant Schroeder
body: [@Gregory Tkachenko](/t5/user/viewprofilepage/user-id/4356182) If you add n old video to a new page does it play?


author: Gregory Tkachenko
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

The old ones are reproduced  
I am interested in new videos, or rather those that I have listed

Thank you


author: Brant Schroeder
body: [@Gregory Tkachenko](/t5/user/viewprofilepage/user-id/4356182) - Just wondering if the old videos will play on a new page. I am not able to see your pages and am thinking it is something to do with the new videos and not the application.

Are the new videos the same size or larger than the old videos?


Tags: cloud

confluence-cloud
Link replaced on publish with # symbol
Asked by Artem Mozgovoi:

For example when Im trying to add this link I can do so and it looks good in editor but on publish it replaced with #

[https://example.eu/_plugin/kibana/app/kibana#/discover?_g=(filters:!(),refreshInterval:(pause:!t,value:0),time:(from:now-15m,to:now))\&_a=(columns:!(_source),filters:!(),index:b3b32890-7eee-11e9-a6a1-65a0bf1a4a68,interval:auto,query:(language:kuery,query:''),sort:!())](https://westwing.jira.com/wiki/spaces/P100/pages/1928953931/Dashboards# "#")


Answers:
author: Brant Schroeder
body: [@Artem Mozgovoi](/t5/user/viewprofilepage/user-id/4357170) Welcome to the community. The link you are adding has characters that are not allowed so Confluence removes them and provides the # link. I believe this is to prevent cross site scripting.

comments: author: Artem Mozgovoi
body: Can you advice some workaround maybe for this case? Is it possible to have link with special characters?


author: Brant Schroeder
body: [@Diego](/t5/user/viewprofilepage/user-id/1188952) I also tested the link and it was fine until I published as well. Once published the link reverts to # which is the same behavior I have seen if you try to input JavaScript. I believe that your application is trying to prevent cross site scripting and this link does not work because of how it is formed.

comments: author: Artem Mozgovoi
body: is there some known workarounds for that?


author: Brant Schroeder
body: [@Artem Mozgovoi](/t5/user/viewprofilepage/user-id/4357170) None that I know of or Atlassian would have a security vulnerability. I guess you could create a bitly link and use that instead.


author: Diego
body: Hello there [@Artem Mozgovoi](/t5/user/viewprofilepage/user-id/4357170)!

Interesting behavior! I tried to place the link you provided in my site and it works as expected. I used it "raw", with no display text and also with display text:
> Edit mode
>
> ![Screen Shot 2021-04-22 at 12.32.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/139926iC1BF182F5A0F4E6F/image-size/large?v=v2&px=999 "Screen Shot 2021-04-22 at 12.32.10.png")
>
> View mode
>
> ![Screen Shot 2021-04-22 at 12.32.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/139925i2132B23250C6E658/image-size/large?v=v2&px=999 "Screen Shot 2021-04-22 at 12.32.18.png")

With this in mind, I would like to ask you a few questions:
> 1. How do you insert the link?
> 2. Does this happen with other links as well?
> 3. Would it be possible for you to take screenshots of the result in both edit and view modes of your page?

Let us hear from you!

comments: author: Artem Mozgovoi
body: Hey Diego, thank you for answering. Have you tried to click on that new link? It also displayed as correct link for me but it navigates on /# route as confluence replaced it on publish


Tags: cloud

confluence-cloud
Trello Notifications daily digest
Asked by Alexandria Powell:

I'm not seeing a daily or weekly digest option for Trello email notifications... is this an option??


Answers:
author: Stef
body: Hi Alexandria ?

There is an option to change your email notification frequency, and you can find that by clicking on your avatar and going to **Settings** \>\> Change Notification Email Frequency. See the screenshot here: <https://d.pr/i/iPtZoj>

As for the kind of emails received, I've always received email notifications only when I'm watching a card or a list, so that whenever there are changes or when a card is due the next day, I'd receive it instantly. That's based on my current settings, so if you set it to send periodically, the email will collect and share your unread notifications.

Related article: <https://help.trello.com/article/793-receiving-trello-notifications>


Tags: notification
Upgrad from Confluence 7.10 to 7.12 failed
Asked by Marion Creutzburg:

I run into an issue after upgading from Confluence 7.10 to 7.12. My database ist MySQL 5.7.29.

![failed_conf.JPG](/t5/image/serverpage/image-id/139454i71CEC4A9AEFC7223/image-size/large?v=v2&px=999 "failed_conf.JPG")

I have restore database and home directory and now 7.10 runs again, but I would like to upgrade to an newer version. What is the problem here? Is it possible that the database version is not supported? I have see this similar message on documentation for unsupported oracle or SQL server versions.

<https://confluence.atlassian.com/doc/confluence-7-11-upgrade-notes-1035239484.html>


Answers:
author: Brant Schroeder
body: [@Marion Creutzburg](/t5/user/viewprofilepage/user-id/1913912) The database is supported. <https://confluence.atlassian.com/doc/supported-platforms-207488198.html>

I am wondering if it could be a permission issue instead that is not allowing the scripts to run or complete on the DB. I would suggest double-checking your settings prior to doing the upgrade on MySQL server. <https://confluence.atlassian.com/doc/database-setup-for-mysql-128747.html>


Tags: confluence-server

server

upgrade
Why is my home page empty?
Asked by Ron_Bailey:

I have several boards but the 'home page' option just shows an empty space.

Thank you

Ron Bailey


Answers:
author: Stef
body: Hi Ron ?

It might be that there hasn't been any activity (e.g. comments), cards that are "up next" or have due dates coming up, overdue cards, or cards that require your attention (e.g. you were mentioned in a comment). You can read more about how Trello Home works and the difference between Up Next and Highlights [in this article](https://help.trello.com/article/1119-the-home-page).

Hope this helps! Feel free to reach out and ask if you have any other questions. ?


Tags: home-page
Can't login
Asked by Jennifer Criso:

A member of my board can't login... she is told no account exists, when she tries to reset her password though, the email is sent to the email she's using to login. Vicious cycle, when she then tries to reset her password using that link, it tells her no account exists for that email.


Answers:
author: Stef
body: Hi Jennifer,

Could she have used an alias of her original email address when she signed up for her Trello account? And is she trying to log in with the alias or with the original email address? If she can still remember her Trello **username** and password though, she can still log in to the account. Otherwise, this sounds like something the [Trello Support team](https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon) will need to take a closer look at.
Associating multiple Salesforce deals with a Trello card
Asked by Rachel Malette:

Hi all,

Our sales team submits enhancement requests through Trello. We are exploring various ways to associate a Salesforce Opportunity with a Trello card so our team can better prioritize these enhancement requests. However, it seems the Salesforce PowerUp will only allow one Opportunity per card and we would like to be able to associate all Opportunities pertinent to one card.

We have also explored using the Custom Fields PowerUp for this but run into the same issue. Also, same issue with a Zapier integration.

Have any of you had success with this? How did you manage it?


Answers:
author: Crystal Davis
body: Hi Rachel,

Crystal from Trello Support here!

At this time, Trello doesn't have a way to associate multiple opportunities through the Salesforce Power-up or the Custom Field Power-up. However, you could add multiple text Custom Fields to the card and copy/paste the links or add them to the description of the card.

I will be sure to let the team know that this is something you'd like to the see in the future!
How can I prevent automatic linking?
Asked by Kevin Pacheco:

Sometimes when I enter a description or a comment that includes a UNIX path and filename such as "/etc/profile.d/foo.sh", the "foo.sh" portion automatically turns into an underlined link after I click the "Save" button, so it looks like this:

/etc/profile.d/++foo.sh++

How can I stop this from happening?


Answers:
author: Alexis Robert
body: Hi [@Kevin Pacheco](/t5/user/viewprofilepage/user-id/1966074),

Trello will automatically convert some content as you mentioned with Markdown, a simple language to format text. You can't disable it completely, but you have workarounds to remove it as explained in[this page](https://help.trello.com/article/821-using-markdown-in-trello).

For instance, to avoid foo.sh being converted into a link to <http://foo.sh>, you shoud add three backticks (\`\`\`) at the beginning and end of the block of text.

Let me know if this helps,

--Alexis

comments: author: Stef
body: I only realized how useful backticks were when I had to use them for sharing content on Slack. Became a godsend for me.
How to restore data from accidentally deleted custom fields in Trello
Asked by wurmi:

Two days ago I wanted to delete two custom fields just from a single card in trello (I donot know if this is generally possible) but in a lapse of thinking I mistakenly deleted these custom fields from the whole board. Now these fields and all the data already entered are gone from all other cards as well of course.

Is there any way to restore the deleted custom fields and the contained data?


Answers:
author: Mike
body: Hi Matthias,

I'm afraid it's not possible to recover that data, I'm sorry! We purposely make deleting a Custom Field a multi-step process, because it's a permanent action, with no undo. I'm sorry we can't do more to restore that!

comments: author: marc -Collabello--Phase Locked-
body: Wouldn't it be possible to make an API call and list the board's actions, looking for a custom field delete?


Tags: custom-field

restore