youngmon/atlassian-qna huggingface dataset:
Is Atlassian Support Down for everyone ?
Asked by Sam Issa:

I've have been trying to log a case for a server down affecting 250 users, for the last 1 hour but the submit button just stuck on spinning.

no case is created.

and not number or chat to raise an alarm.

I even tried to log a case against the support site. failed too.

Please help, anyway we can reach support ?


Answers:
author: Sam Issa
body: well, support is up, it seems it was Chrome client issue, managed to log a case using Edge.


Tags: atlassian-support

confluence-server

server
images from confluence pages randomly become unavailable
Asked by Haroon Habibi:

Why images from confluence pages randomly become unavailable?  


Answers:
author: Daniel Ebers
body: Hi [@Haroon Habibi](/t5/user/viewprofilepage/user-id/4970697)

welcome to the Atlassian Community!  
Unfortunately, it will be impossible to tell without getting more information about your deployment and how you use Confluence.

Assuming you are using Confluence Cloud there are reports in the past about missing pictures, like: <https://community.atlassian.com/t5/Confluence-questions/Some-images-are-not-displayed-in-Confluence-Page/qaq-p/2035469>  
They were directed to Atlassian Support - so in case you haven't done yet, it could be an idea to raise a support request on that.

Regards,  
Daniel
Changing theme blows away Confluence space
Asked by ehem:

We followed the instructions for changing our space theme. After confirming, our space now says "Not Found". Any ideas why using this tool would blow away our space? Here are the instructions from Confluence.

<https://support.atlassian.com/confluence-cloud/docs/apply-a-theme-to-a-site/>


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

A change of theme is a change of the framework. It has no effect on your data at all. It's about viewing it.

Imagine you've got a copy of a good bok in front of you. It doesn't matter what you view it through, the book is there. If you choose to use a "theme" that totally obscures it, that's fine, but the theme does not affect the data.

comments: author: ehem
body: That makes sense. So hopefully our Confluence admin can figure out how to revert the theme so we can see our space. I know this shouldn't normally happen, but as a user I don't have much insight into what's going on behind the scene. Thank you for the response.


author: ehem
body: Well, our admin restored our space and just said don't change the theme again. So we won't really know what caused it. We call it the undocumented Nuke button now, so hopefully we don't find any more of these.


Tags: cloud

confluence-cloud
How often to rebuild content indexing
Asked by keewan lew:

Version 7.13

Any frequent to rebuild content indexing ?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You should index the whole system whenever you make a structural change to it, such as a change of database collation, a migration, or change of indexing language, or you have an event that means the index may be damaged (some form of crash or running into a bug)

The rest of the time, Confluence will index changes as you use it, so you should not have any need to run a full re-index in between upgrades (upgrades run one as part of the process)

comments: author: keewan lew
body: There a db upgrading ,

Currently, in backend there content index value alike not found.


author: Nic Brough -Adaptavist-
body: A standard Confluence upgrade will run a re-index for you, but if you upgrade the database server, that could be what I called "a structural change", and I'd recommend a re-index then too. So, yes, good call. But you only need to do that once after each upgrade, it's not a regular occurrence.

Where are you seeing this "context index value alike not found"? It's not a message I recognise, but it is similar to one I have seen when you have broken data in your database (if it is that, then a re-index won't fix it, but it is not a huge problem, it just means your searches might miss the pages that have the problem)


author: keewan lew
body: getting alot of this warning :

673 WARN \[Caesium-1-2\]\[ Contentproperty.index.extractor.ContentPropertyExtractionManagerImpl\]


author: Nic Brough -Adaptavist-
body: Those are from Tomcat, they're nothing to do with the Jira index.


author: keewan lew
body: Ic , thanks for the info. Need to look for Tomcat expert. how to resolve it.


author: Nic Brough -Adaptavist-
body: You don't need to worry about it, it's a warning for people doing advanced Tomcat configuration (which you don't need to think about when running Jira)


author: Daniel Ebers
body: Hi [@keewan lew](/t5/user/viewprofilepage/user-id/5009806)

welcome to the Atlassian Community.

There should be no need to rebuild the indexes on a regular basis, according to the documentation: <https://confluence.atlassian.com/doc/content-index-administration-148844.html>  
Is there a specific problem that is to be solved on your instance?

Regards,  
Daniel


author: Ollie Guan
body: Hi [@keewan lew](/t5/user/viewprofilepage/user-id/5009806) ,

Automatically rebuild indexes regularly?

btw, what is the purpose of doing this?


Tags: confluence-server

index

server
Ticket version change history
Asked by Vikas Yadav:

I am trying to create a report, to publish tickets (in a sprint) which had version changed before/on day of the release.

Is there a way to track this?


Answers:
author: Daniel Ebers
body: Hi [@Vikas Yadav](/t5/user/viewprofilepage/user-id/5009750)

welcome to the Atlassian Community!

Before starting with the more advanced ideas you could make sure the sprint is linked to a Confluence page, like described here:  

<https://support.atlassian.com/jira-software-cloud/docs/link-a-confluence-page-to-a-sprint/>  

If done so, you can look at the results and try to add the information you want to see additionally there.

Regards,  
Daniel


Tags: cloud

confluence-cloud
Filter Privacy - User disable
Asked by Roberta Sarah Santos Oliveira:

We identified some filters with a public view level and a private edit level. However, the owners of these filters have their accounts disabled or excluded (people who left the company). How to change the view permission to "My Organization" ?


Answers:
author: Mikael Sandberg
body: You can change the owner of a shared filter if you have admin access. Just go to Settings \> System \> Filter. Search for the filter and click the three-dot menu and select Change owner. Have a look at this [KB](https://support.atlassian.com/jira-cloud-administration/docs/manage-shared-filters/) for more details.

comments: author: Roberta Sarah Santos Oliveira
body: Hi Mikael,

When the filter editor is private, there is no owner edit option, see images. (sorry pictures in Portugueses)

![PublicFilter.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/211728iAF09A9C1CB6E2653/image-size/large?v=v2&px=999 "PublicFilter.JPG")![ConfigFilter.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/211729i8193F6A4B31953CD/image-size/large?v=v2&px=999 "ConfigFilter.jpg")


author: Mikael Sandberg
body: You are looking at the wrong place. All shared filters can have the owner changed, but you have to go to Settings \> System \> Filter (you need to have Jira admin permissions to do this) and from here you can change the owner

![Screen Shot 2022-08-18 at 1.48.40 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/211735i21FA63EEBD1677C5/image-size/large?v=v2&px=999 "Screen Shot 2022-08-18 at 1.48.40 PM.png")


author: Roberta Sarah Santos Oliveira
body: You're absolutely right.  
I found the option in settings as indicated.  
I really appreciate the help.


Tags: cloud

filter

jira
Confluence to Gitlab smart links not showing preview
Asked by Lisa Wood:

We just migrated to Gitlab.com Cloud from self-hosted and were happy to start using smart links within Jira and Confluence. However, all our Gitlab.com smart links within Jira say the same thing "AML SSO for \<group name\> - Gitlab". The links works correctly and navigate to the correct project, file, issue, etc. but the smart link text does not differentiate where it is going. Did we miss a configuration step?  


Answers:
author: Garrett Dewald
body: Hi Lisa, we have the same issue - I was able to find a workaround in an announcement made for the smart links feature <https://jira.atlassian.com/browse/JRACLOUD-72429> :

"bypass the Smart Link experience **using Cmd+Shift+V when inserting links**"

Hope this helps, and I'm interested to hear if you were able to find a solution or a different workaround


Tags: cloud

confluence-cloud
Is there a way to customize the analytics on Confluence
Asked by Julienne Mae Anito:

Would it be possible for Admins to view the analytics in more details than how it is usually shown?


Answers:
author: G subramanyam
body: Hi [@Julienne Mae Anito](/t5/user/viewprofilepage/user-id/4997297) welcome to the Atlassian community.

For enhanced experience and deep dive, I would recommend to look at these **[marketplace plugins](https://marketplace.atlassian.com/search?query=confluence%20analytics)**.

comments: author: Julienne Mae Anito
body: Hello [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184)

Thanks for your response. I suppose there is no way to do it without plugins right?


author: Mattia _bitvoodoo ag_
body: Hello Julienne,

Your inquiry was made a while ago and may no longer be relevant to you. Nevertheless, I will take the liberty of answering it in case other Confluence users are looking for more details.

In Confluence built-in Analytics you cannot see more details than what is shown.  
You can use the endpoints provided by the [Confluence API](https://developer.atlassian.com/cloud/confluence/rest/) to obtain the desired data and then generate your report. Requires appropriate knowledge and time to implement.

However, as already mentioned, there are apps in the Marketplace that can help you.  
I am a member of the vendor team and therefore biased. I can recommend our [Viewtracker](https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence) app. Many ready-made [reports](https://www.bitvoodoo.app/blog/viewtracker-vs-analytics-for-confluence-comparison) provide deeper analysis and more details on the use of your Confluence.

Best regards,  
Mattia


Tags: cloud

confluence-cloud
Page layout Wiki markup, align=right or align=left not working with images
Asked by Kathy Hart:

I'm trying to set up a Page Header for a space using the Look and Feel options for Header and Footer.

I am using the wikimarkup as specified on this Atlassian page: <https://support.atlassian.com/confluence-cloud/docs/insert-confluence-wiki-markup/>

I'm using a logo image already attached to a page in Confluence, and I want it to align right, or left or anywhere except the Center. So far that is not working at all.

Supposedly this syntax will put the logo on the page and align it left:

!APM:Logos etc. attachments\^image2019-1-30_16-38-51.png\|align=left!

But no matter what I do, the logo is centered on the page.

![centered logo.png](/t5/image/serverpage/image-id/211347i6FC7E3BD002156F1/image-size/large?v=v2&px=999 "centered logo.png")

I have tried changing image height using the other markup options height=150. That works perfectly. But align is not working.

Is anybody else having this problem? Or is there a different way to do this?

Thanks  
Kathy


Answers:
author: Adrian J?kel
body: I have the same problem. Have you found a solution?

comments: author: Patrick Matthews
body: and I also have the same problem, I wonder if anyone has found the answer?


Tags: cloud

confluence-cloud
How can the [M] be removed from employee name in Dayforce printed schedule Report
Asked by Sooba, Ruslan:

Hello,

I have a Dayforce customer that is questioning the appearance of an \[M\] next to employee name in the printed schedule report.

Can anyone suggest how to have that removed.

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/211330iF4961B17345EEE4A/image-size/large?v=v2&px=999 "Capture.JPG")

Thanks,

Ruslan


Answers:
author: G subramanyam
body: Hi [@Sooba, Ruslan](/t5/user/viewprofilepage/user-id/5008752) welcome to the Atlassian community.

That's an interesting query. Please share us:

If you are using any Atlassian marketplace plugin for exporting the data?

OR

What are the roles of these 2 employees in question and have your Confluence admin set any specific conditions?

Any detail about these employees that make them unique with \[M\] being printed in the report?

comments: author: Sooba, Ruslan
body: Hello,

This is a question related to the Dayforce software.

Previously I used to post Dayforce questions in confluence but that platform has recently become read only and there is a notification to use confluence cloud instead.

![Confluence.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/211333i14144216C23766B0/image-size/large?v=v2&px=999 "Confluence.JPG")

Thanks,

Ruslan


author: G subramanyam
body: Thank you for letting us know. I would request you to reach out the "**Dayforce**" support team for better assistance. You Dayforce app admin would be able to help you with that or the app will have the contact them link.


Tags: cloud

mistaken-post

questions-for-confluence
Queries Regarding Trello Rest API endpoints
Asked by Asif Ahmed:

I am working on a personal project to create an integration with Trello. My basic idea is to authenticate with Trello and request for Work spaces, boards, lists and cards using the REST API provided by Trello. There are few confusions:

1) I could not find an endpoint which I can use to request for the Work Spaces a user is associated with or is an admin?

2) I want to get all the boards under the selected workspace, which I could not find an endpoint to work with either.

I hope you understand my queries. It would be a great help if anyone can help me or suggest me anything.


Answers:
author: milynnus
body: [@Asif Ahmed](/t5/user/viewprofilepage/user-id/4358810)

The term workspace is relatively new. If I am not mistaken, it maps to organization. Try it.

comments: author: Asif Ahmed
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) Could you please point me the endpoint for getting the organizations, a user has?


author: milynnus
body: [@Asif Ahmed](/t5/user/viewprofilepage/user-id/4358810)

### Get Member's Organizations {#toc-hId-1231168827}

GET /1/members/{id}/organizations

Get a member's Workspaces


author: Asif Ahmed
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) can you help me with the parameter `"idModel", which is required when creating a webhook. As the documentation says, by providing the idModel I can get the information/action done to that certain model. However, I would like to get all actions done in an organization? (like change in boards, cards and members in that particular organization)`. Should I just mention that organization id in the idModel parameter when creating the webhook?


author: milynnus
body: [@Asif Ahmed](/t5/user/viewprofilepage/user-id/4358810)

Sorry have not come across using organisation in idModel.


Tags: rest-api
How to limit notifications to only items I'm tagged in (or intentionally watching)
Asked by Tom Salta:

Hoping someone can help me here. I am managing several different boards and several different people. I am trying to avoid getting any notifications (email or in the Notification list) unless I am tagged or intentionally watching or subscribed to a list or card.

It seems my email options are hourly or nothing at all. And it seems there is no way to stopping filling up my notification list for every activity other people are doing (ie, moving cards, having conversations, etc.)

Please advise, thank you!!


Answers:
author: Ryan
body: Hi Tom,

It sounds like you might be watching the board. When this is the case you receive notifications for almost all events that happen on the board. You can deactivate this by going to "Show Menu \> More \> Watch". When you aren't watching a board you'll only receive notifications when you're @mentioned or you're a member of the card. There's some more information about what notifications you'll receive here: <https://help.trello.com/article/793-receiving-trello-notifications>.

Thanks,

Ryan

comments: author: Tom Salta
body: Thanks Ryan, that was my guess as well but I can definitely confirm I am not watching any of the boards. I have looked at each and every setting that I am aware of pertaining to subscribing, watching, etc. Could it possibly be because I am the creator of the boards or it's part of an organization that I created? Are there any other levels of notification?

Again, my goal is to not receive any notifications unless I am tagged.


author: Malory Babjak
body: [@Ryan](/t5/user/viewprofilepage/user-id/3704695) I am having the same issue. Not "watching" any cards, but my bell notification icon shows me everything everyone is doing. I only want to see notifications for things I'm tagged in, not every move of every card. Please help!


author: Jeremy Worley
body: I am having this same issue. Did anyone ever find a solution?
Can I share the Calendar view, but not the board view with Observers?
Asked by sking:

I'd like to share the calendar view of our my team's board to our business partners, but not the board itself. My internal partners really only want to see WHEN is this going to deliver versus all the details that are contained in the card and board.


Answers:
author: Ryan
body: Hi there,

If they only need to see when something is due then you could export the calendar as an iCal feed for them to use. This is possible using the Calendar Power-up which you can find more information about here: <https://help.trello.com/article/811-viewing-cards-in-a-calendar-view>

Thanks,

Ryan
How to fix calendar not loading.
Asked by Curt:

Just keeps spinning bars.


Answers:
author: Curt
body: Here you go. Using Google Chrome as my browser.


author: Curt
body: ![Screenshot 2021-04-21 073630.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/139735iAA7594EF396C856B/image-size/large?v=v2&px=999 "Screenshot 2021-04-21 073630.jpg")


author: Soumyadeep Mandal - SaM
body: Hi [@Curt](/t5/user/viewprofilepage/user-id/4358567)

Welcome to the Atlassian community!

You can try to clear the cache \& restart your browser!

OR

you can share a screenshot of the issue so that the issue can be solved more efficiently!

comments: author: Curt
body: That worked, thank you kindly!
Butler wildcard member to mark a specific checklist item
Asked by stonemar:

Hi,

I'm looking to create a Butler rule where if a user @{wildcard} is added to a card, then it will look for a checklist item associated to that username/initial/name and mark it as checked. And then ideally, to have the text following that username/initial/name in the checklist (for example, - [@user1](/t5/user/viewprofilepage/user-id/1219223) **SampleEmailAddress** ) to be added to a text custom field (as **SampleEmailAddress**). Is this possible or do you have any suggestions on something similar? Thank you!


Answers:
author: Ryan
body: Hi there,

Currently there isn't a way to search for a checklist item based on certain content in the trigger e.g. the username of the person that is added. Happy to pass this onto our team though!

Thanks,

Ryan


Tags: butler
My Trello board just disappeared
Asked by Denise:

I am the only user on my board and it says Board not found. When I go to the log in button and put in my email address and PWD it says "There isn't an account for this email". - URG!

Hope someone can help. I was able to log in to this board using the same info to post this question though.


Answers:
author: Cody C.
body: Hi Denise! Often times when this happens it's because the boards you're looking for are in an account registered to a different email address. Trello lets you stay logged in for a long time, so it's easy to believe the account was registered to one email address, when in fact the email on file is an older or less frequently used one. What I'd first suggest is to try logging in to Trello using the other email address you use often. If you're still not able to find the account with access to those boards, please get in touch with us through <https://trello.com/contact> and we can help investigate further!
How can I move a card from 1 list to another with automation?
Asked by Ken Savage:

I have a TypeForm intake form that when completed adds a card to a trello list called intake. When the email address from that form/card pays an invoice using PayPal or Stripe I'd like to move the card to a new list called paid.

Is something like this possible and if so how does the automation know what card to move?


Answers:
author: milynnus
body: [@Ken Savage](/t5/user/viewprofilepage/user-id/4358601)

You will need to find a way to give PayPal or Stripe a reference such that when a payment is confirmed and channelled back to Trello you can use that reference from within Butler. For example, my uk client uses Takepayment Pay by Link and payment confirmation is returned to Trello via mail to Trello. Given this you can associate one card with another.

Note: he is migrating from Paypal because of the charges but he had used some reference there.

comments: author: milynnus
body: [@Ken Savage](/t5/user/viewprofilepage/user-id/4358601)

I have not worked with Typeform for sometime. The last time was to extract values off the typeform attachment to the card.

Presumably you have an email on your intake form. The email address you see at the back of the card sitting within the Typeform variables is not accessible by Butler. You can manually copy it out or write some code.

In considering what you want to use as reference, it must be one that used on a "find/lookup card" Butler action.


author: Ken Savage
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) would just using the same email address work? Not sure how I would carry over a variable from PayPal to Trello. Any suggestions?


author: milynnus
body: [@Ken Savage](/t5/user/viewprofilepage/user-id/4358601)

Any variable will work as long as you can get to the intake card. You will need a tool like zapier.


author: Ken Savage
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) would this be something that you would be interested in helping me as a small job?


author: milynnus
body: ++[@Ken Savage](/t5/user/viewprofilepage/user-id/4358601)++

Sure. My profile has my contact details under website.


Tags: automation

butler

card

typeform
Coment?rios nos cart?es
Asked by Wendel Sampaio:

Na resposta aos coment?rios, elas n?o ficam atreladas a eles. Algu?m sabe se ? poss?vel alterar essa configura??o?


Answers:
author: Vini
body: Oi Wendel, tudo certo?

No momento, respostas ? coment?rios n?o ficam atreladas como uma ?nica conversa, ou em formato *thread*. ? uma ideia interessante que vou repassar ? equipe de desenvolvimento para ser avaliada. No momento, essa mudan?a n?o est? no nosso roadmap.
Tem como recuperar um TIME que foi exclu?do ? ou os cart?es desse TIME exclu?do ?
Asked by Marcelo Pereira:

Procurei em minhas atividade e n?o identifiquei que esse TIME foi exclu?do, como posso recupera-lo ? estou desesperado , tem v?rios quadros importantes nesse TIME !


Answers:
author: Vini
body: Ol?, tudo bem?

Se a sua ?rea de Trabalho (antes chamada de Time) realmente foi exclu?da, n?o ? poss?vel recuper?-la. Se voc? quiser, posso dar uma olhada mais ? fundo para confirmar se ela realmente foi exclu?da.

? s? entrar em contato pelo link abaixo, e compartilhar o m?ximo de informa??es que voc? tiver, como links para quadros que estavam nessa ?rea de trabalho, ou at? um link para a pr?pria ?rea de trabalho.

<http://trello.com/contact>

comments: author: Fl?vio Fratucci
body: Bom dia, passo pelo mesmo problema, eu consigo pelo menos ver quem foi que deletou o Time?

Consegui recuperar os quadros, mas n?o o time, e queria saber quem fez essa a??o.


author: Chrystian Sales
body: A ?rea de trabalho Chrystian's workspace foi exclu?da.

Simples assim, e pior que n?o consigo identificar quem foi !

Voc? conseguiu identificar quem excluiu o seu ?