youngmon/atlassian-qna huggingface dataset:
fiz a compra porem meu quadro do gratuito n?o esta migrando. como fa?o?
Asked by Nicia Naomi:

A conta era free e foi feita o pagamento para o premium porem o quadro n?o migrou. como posso resolver?

Minha conta era free e efetuei o pagamento e n?o esta aparecendo o quadro que eu trabalhava


Answers:
author: Nicolas Grossi
body: [@Nicia Naomi](/t5/user/viewprofilepage/user-id/5525471) Welcome if you have a NON-free account you might want to contact support.atlassian.com

Nicolas


Tags: cloud

trello-cloud
Rules for column
Asked by Jessica:

Hello,

If I have a shared board, is there a way to create a rule so that only certain people can alter anything in a particular column? I want everyone on the board to have access to all of the columns, but one. That particular column I only want a few people to have access to altering it. I want everyone to be able to see it though.


Answers:
author: Vronik
body: Hi

Look at this, maybe I can help you

<https://community.atlassian.com/t5/Trello-questions/one-rule-one-column/qaq-p/1889651>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.


Tags: cloud

trello-cloud
create a new board with rules
Asked by Mattieu Pottier:

Hi,

i'm looking for automatisation :

when a card move into in list "OK"

create new board title = titlecard

it's possible ?

thanks


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Mattieu Pottier](/t5/user/viewprofilepage/user-id/5525415) Trello's automation feature doesn't have the ability to create new boards. You should be able to achieve this with Zapier, however.


author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/create-and-manage-automations/>

<https://trello.com/guide/automate-anything>

<https://support.atlassian.com/trello/docs/creating-a-new-board/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.


Tags: automatisation

cloud

trello-cloud
How do I create custom reports in Opsgenie?
Asked by JP Feve:

Is there a way to create custom reports in Opsgenie? Or is there a way to export the data to another reporting tool?


Answers:
author: Samir
body: Hi [@JP Feve](/t5/user/viewprofilepage/user-id/4701982) !

There isn't a way to create custom reports in Opsgenie at this time, although we do have some enhancements to reporting that will be coming in the next few quarters, so this may be possible in the future!

You can export your alert data via Analytics -\> Alert Reports -\> Alert Analytics/

Then query for whichever alerts you want to export, click on the top-left chart **Alerts Created** -\> Show Alerts Detailed

![2022-01-10_15-12-23.png](https://community.atlassian.com/t5/image/serverpage/image-id/177137iDA3E3D0DEBCBB62C/image-size/large?v=v2&px=999 "2022-01-10_15-12-23.png")

And from there you can **Download Results**

**![2022-01-10_15-12-49.png](https://community.atlassian.com/t5/image/serverpage/image-id/177138iEECCC815E86C9121/image-size/large?v=v2&px=999 "2022-01-10_15-12-49.png")**

Hope this helps!

Thanks,

Samir

comments: author: Akash Rajput
body: [@Samir](/t5/user/viewprofilepage/user-id/2168284) can we now create custom report or still it is in progress?
How do I override a *complete* rotation?
Asked by Michael Edwards:

Given a weekly rotation starts at 0900:  
![rotation_start.png](https://community.atlassian.com/t5/image/serverpage/image-id/177078iDC08D223DB265893/image-size/large?v=v2&px=999 "rotation_start.png")

How do I get the override form to display 0900 to 0900? Currently it does 0900 to 0000:  
![Screenshot 2022-01-10 at 16-59-29 Opsgenie - SPI - Otto Kraken.png](https://community.atlassian.com/t5/image/serverpage/image-id/177079iD7B5C3EB1672B42C/image-size/large?v=v2&px=999 "Screenshot 2022-01-10 at 16-59-29 Opsgenie - SPI - Otto Kraken.png")  

I want this form to always match the starting TIME as well. We are left with the mornings uncovered unless someone notices that the override was incomplete.


Answers:
author: Samir
body: Hi [@Michael Edwards](/t5/user/viewprofilepage/user-id/4701548) ,

You can override an *entire shift* by hovering over that shift in the UI, and clicking the override button. This will automatically set the override start/end times to reflect the original shift that is being overridden.

Here is a [screen recording with an example](https://www.screencast.com/t/YeMjKN9jd). You can see that the overrides replace the entire shift length. The first shift I put the override in for is from 8am-5pm, and the override is automatically set to 8am-5pm. The 2nd shift I put the override in for is from 5pm-8am, and the override is automatically set to 5pm-8am.

![2022-01-10_11-32-26.png](https://community.atlassian.com/t5/image/serverpage/image-id/177090i1B735A4084BBD48A/image-size/large?v=v2&px=999 "2022-01-10_11-32-26.png")

Hope this helps! Let us know if you have additional questions.

Thanks,

Samir

comments: author: Michael Edwards
body: Could the reason this doesn't work as expected for me be due to my schedule being old? (eg this is why [another behaviour](https://community.atlassian.com/t5/Opsgenie-questions/Change-Rotation-Participants-starting-from-their-NEXT-rotation/qaq-p/1906197#M2963) didn't work as expected for me)


Tags: cloud
How to poll other API regularly
Asked by Ingo Dean:

There seems to be no Meraki integration in OpsGenie?

I'd like to receive notifications when a Meraki AP or Switch goes offline. The email notification is pretty ugly, batching multiple devices into a single email, which makes it impossible to track up/down for individual devices?

Meraki does offer an API call which looks much easier to parse:  
<https://api.meraki.com/api/v0/organizations/>\<XXXX\>/deviceStatuses

This returns (properly authenticated, of course) a nice JSON status of all my devices, including a "status" key.

Is it possible to (a) regularly call this authenticated API directly from OpsGenie and (b) parse the JSON into just the parts I want to see and alert on?   

Or am I barking up the wrong tree and not understanding OpsGenie at all?


Answers:
author: Samir
body: Hi [@Ingo Dean](/t5/user/viewprofilepage/user-id/4578014) !

Opsgenie does not currently have a pre-built integration with Meraki, however we do have a feature request for this.

Alerts are created in Opsgenie by other tools *sending* alerts *to* Opsgenie. So there isn't a way to set-up Opsgenie to *poll* Merkai for alerts via their API. You could set-up some sort custom solution with a script to poll Meraki for alerts via API, and then create the alerts in Opsgenie via our [Alert API.](https://docs.opsgenie.com/docs/alert-api)

For example you could set-up a cron job that runs every X minutes that executes a script to poll Meraki for alerts via their API, and then if there are alerts, create them in Opsgenie via API.

But there isn't a way for Opsgenie to poll/pull alerts from other tools, alerts need to be sent *to* Opsgenie.

Hope this helps! Let us know if you have more questions.

Thanks,

Samir
Is there a filter for alerts associated with no incident?
Asked by Dominik Roos:

While in the **/alert/list**view, is there a way to filter out all the alerts that are related to an incident and only show the alerts that are not associated with any incident?

A manual way would be to add a **tag** to every alert that is associated with an incident and filter based on that. However, that takes quite a bit of manual work that I would preferably want avoid.  

This seems to be related to <https://community.atlassian.com/t5/Opsgenie-questions/Can-you-search-for-alerts-that-don-t-have-an-incident/qaq-p/1905094>. However, I'm only interested in the possibility to filter alerts based on incidents.


Answers:
author: Samir
body: Hi [@Dominik Roos](/t5/user/viewprofilepage/user-id/4700722) !

Any **Associated Alert** (i.e. an alert that matched an incident rule and created an incident, or got associated to an existing incident) will have an **Extra Property** field of

**incident-alert-type: Associated**

![2022-01-10_11-20-57.png](https://community.atlassian.com/t5/image/serverpage/image-id/177085i9F9EFB8382249706/image-size/large?v=v2&px=999 "2022-01-10_11-20-57.png")

So you can query for all *non-associated* alerts with the following query

```
NOT incident-alert-type: Associated

```

![2022-01-10_11-23-08.png](https://community.atlassian.com/t5/image/serverpage/image-id/177087iD55F2B5E47AD07E5/image-size/large?v=v2&px=999 "2022-01-10_11-23-08.png")

Hope that helps!

Thanks,

Samir

comments: author: Dominik Roos
body: Hi Samir  

Cool, that is exactly what I was looking for!  

Thank you.


Tags: cloud
There are 3 shifts in 24hrs. Need to create on Call routation in Ops Genie
Asked by John Antony A:

There are 3 shifts in 24hrs. Need to create on Call routation in Ops Genie.

First Shift (8 AM to 4 PM)

Second Shift (4 to 12 AM)

Third Shift (12 AM to 8 AM)

In each shift there are 5 members and having different week offs. For some it is thursday friday and for some it is saturday and sunday.

Whenever I create a on call rotation and add members it takes each member for the following consecutive days. For instance

When I add first shift team members it adds them in each rotation not able to add 5 members in one-time frame from 730 to 4 PM.

First Shift User 1 and User 2 are added in different time.


Answers:
author: Samir
body: Hi [@John Antony A](/t5/user/viewprofilepage/user-id/4328737) ,

In this case you would want to create 3 separate rotations on the same Schedule. A rotation is a list of participants who all participate in the *same shift*. So you would have 1 rotation that covers 8am-4pm, another for 4pm-12am, and another for 12am-8am.

Only one person can be on-call at a time *per rotation*. So if you want 5 people on-call from 8am-4pm for example, then you need 5 rotations that cover 8am-4pm. So if you have 5 people on-call at each shift, and you have 3 shifts, then you will need a total of 15 rotations.

Hope this helps, let me know if you have more questions!

Thanks,

Samir
How to specify when to open an alert
Asked by Alisson Bertochi:

Hi! I have an integration with SNS (that receive events from AWS EventBridge), and I would like to open alerts only when there are some member in a Rotation (on-call), it means, out of the working time (from 9am to 6pm). Is it possible to configure that way?

Thanks community!


Answers:
author: Nick H
body: Hi [@Alisson Bertochi](/t5/user/viewprofilepage/user-id/4695511) ,

It isn't possible to not have alerts created during certain hours, since integrations cannot be restricted to time intervals. There are a few workarounds customers with use though.

[Notification policies](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) can be used to delay / suppress notifications during certain days, times, etc.:

![notcomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/176274i1D58FF4C5ECAA3AE/image-size/large?v=v2&px=999 "notcomm1.jpg")

Or a [routing rule](https://support.atlassian.com/opsgenie/docs/configure-a-team-dashboard/#Team-routing-rules) can be configured to send alerts to No-one during certain days, times, etc.:

![rrcom1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/176275i27686E0B5AF3FFD7/image-size/large?v=v2&px=999 "rrcom1.jpg")

comments: author: Alisson Bertochi
body: Great Nick, I think it solve the problem! Thanks! :)


author: Muhammad Fahad
body: Hi [@Alisson Bertochi](/t5/user/viewprofilepage/user-id/4695511) - welcome to the Atlassian community.

You can follow this guide to configure an on-call schedule with business and off-hours.

<https://support.atlassian.com/opsgenie/docs/create-an-on-call-schedule-with-business-and-off-hours/>

Thank you

comments: author: Alisson Bertochi
body: Hi Muhammad.

In the case of your link, alerts will continue to be created/opened. I would like a way to not open alerts during working hours, is it possible?

Thanks!
Enriching Opsgenie MS Teams notifications
Asked by Joel Bradley:

Is there a way to enrich the Cloudwatch messages Opsgenie sends to MS Teams?  

Currently the only information displayed is:  

Alarm Name: Name  
Alarm Description: Description  
Priority: P3  
Status: \[eg Open\]  
Source: Cloudwatch  
Buttons for Ack, Close, Add note and Snooze.  

The actual Cloudwatch alert in Opsgenie has a lot more information than that. Can I enrich the message sent to Teams to include that information?


Answers:
author: Samir
body: Hi [@Joel Bradley](/t5/user/viewprofilepage/user-id/4654310) - there isn't a way to modify what gets sent to MS Teams. It sends the **message, description, priority, status, source, and tags** field of the Opsgenie alert.

Could you share which fields of the alert are *not* being sent to Teams? Is it the Extra Properties field? If so - it's not possible for the Extra Properties to be sent in the message to Teams, but you could modify the integration in Opsgenie that's *creating these alerts* to map that information into one of the fields that *is* sent to Teams, instead of the extra properties.

![2022-01-05_09-00-37.png](https://community.atlassian.com/t5/image/serverpage/image-id/176230iC573A15915D9FC90/image-size/large?v=v2&px=999 "2022-01-05_09-00-37.png")

Hope that helps!

Thanks,

Samir

comments: author: Joel Bradley
body: Thanks, that was the answer I was looking for.

Tags wasn't showing up because there was nothing mapped to it. I will use that.

Thanks again.


author: Joel Bradley
body: Sorry [@Samir](/t5/user/viewprofilepage/user-id/2168284)  

but further to my previous question... Is there any way to get the Opsgenie Teams bot to accept HTML tags. For example:  

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/176348iF909DA237786ECA2/image-size/large?v=v2&px=999 "Capture.JPG")

We'd really love to have a clickable link to those CloudWatch logs.  
Those links work on both OG web and mobile apps.  

Thanks,  
Joel


author: Samir
body: Hi Joel,

The bot uses adaptive cards in MS Teams, which unfortunately [does not support HTML](https://docs.microsoft.com/en-us/microsoftteams/platform/task-modules-and-cards/cards/cards-format?tabs=adaptive-md%2Cconnector-html#format-cards-with-markdown) , we have a feature request to send using *markdown* which adaptive cards do support, but currently this isn't possible.

Thanks,

Samir


author: Marcus Skagerberg
body: Hello,  

This would be great to have. It has gone more than a year now. Please add markdown.  

Best regards,  
Marcus


Tags: cloud

cloudwatch

ms-teams
Slack Alert weekly with OpsGenie on call schedule
Asked by Yogev Finegouz:

Is there a way to create a weekly Slack alert that would show the OpsGenie on call schedule for the week?

Thank you!


Answers:
author: John M
body: Hi Yogev,

There is no way to directly send the on call schedule to slack but you can use the Webcal link to integrate with a shared Google Calendar or any other calendar that supports the Webcal format. Then you could link that shared calendar to slack to send updates automatically.

You would simply navigate to the schedule and click the calendar icon which will show your Webcal link; or if you are already signed into your calendar it should automatically import your Opsgenie schedule.

![webcal_screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/176146i7481815089589923/image-size/large?v=v2&px=999 "webcal_screenshot.png")

You can also get the on-call users at any time with the slack command '/genie whoisoncall' You can find a full list of slack commands under the 'Using /Genie Command' section in this article:

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/>

comments: author: Yogev Finegouz
body: Got it, thanks!


author: Wei Wung
body: Hi [@Yogev Finegouz](/t5/user/viewprofilepage/user-id/4694594),

Just want to let you know too that we have a feature request [OPSGENIE-365](https://jira.atlassian.com/browse/OPSGENIE-365) **On-call schedule changes notify via slack.** Please feel free to up-vote the feature request as well add yourself as a Watcher so that you can be notified if there is any update.

Here is the **Workaround** from the feature request:  
"Where available in the Integrations tab of the Channel or DM, Slack allows you to [create an email address for a channel or DM](https://slack.com/help/articles/206819278-Send-emails-to-Slack).

In the User's Notification tab in Opsgenie, this Slack email can then be added as an additional email Contact Method which can then be used in any of the User's notification rules including Schedule Start."

Hope that helps!

comments: author: Nish
body: Hi [@Wei Wung](/t5/user/viewprofilepage/user-id/2767047) I've followed this method however the notification appearing on slack is pretty generic and doesn't mention the name of the user on roster.  

What I'm looking for is a notification with the user's name when their roster starts. Can this be achieved somehow via this workaround?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/301834i4B1BB9B9395ED856/image-size/large?v=v2&px=999 "image.png")


Tags: cloud
I'm not able to access Opsgenie through Slack app
Asked by Sarit Romano:

I'm trying to manage Opsginie alerts statuses which are in our alert slack group.  
After I try '/genie connect' I'm getting an [authenticate in opsgenie](https://yotpo.app.opsgenie.com/chatUserMapping/showSave?token=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) which leads to an error msg : { "code": 401, "message": "Unauthorized" }

What can be the problem?

thanks


Answers:
author: Samir
body: Hi [@Sarit Romano](/t5/user/viewprofilepage/user-id/4694132) ,

When you click on the ***authenticate in opsgenie*** link from Slack, it re-directs to log you into Opsgenie. So you will want to be logged into Opsgenie on your *default browser* (i.e. the one that slack re-directs to), so that it can authenticate your Opsgenie account and connect it to your slack account.

Are you able to login to Opsgenie in the browser *first,*before running /genie connect from slack?

Thanks,

Samir

comments: author: Sarit Romano
body: yes.   
I'm connected to the Opsgenie web when trying the authentication.


author: Samir
body: Can you submit a support ticket with us via support.atlassian.com? We can work with you to troubleshoot why you're getting a 401 error.

Thanks,

Samir


author: Sarit Romano
body: Hi [@Samir](/t5/user/viewprofilepage/user-id/2168284)

I had trouble force matching my Slack account with my Opsgenie account for some reason. I've manage to sync it in Incognito mode and now it's fixed.

Thanks for you support,

Sarit


author: Samir
body: Ah okay sounds good [@Sarit Romano](/t5/user/viewprofilepage/user-id/4694132) . Glad it's working now.


Tags: slack
It is possible to close the alert using the user api key?
Asked by Bohdan Kukliuk:

I've made a successful API call using the integration key to create alert. It is possible to close the alert using the user api key?

With this command  
curl -X POST <https://api.opsgenie.com/v2/alerts/xxxxxxxxxxxxxxxxxxxxxxx/close?identifierType=id>

-H "Authorization: GenieKey **xxxxxxUserApiKeyxxxxxxxx**"

-H "Content-Type: application/json"

-d '{ "user":"Monitoring Script", "source":"AWS Lambda", "note":"Action executed via Alert API" }'  

Then returns the error:

"code": 40301,  
"message": "To perform this action, use an API key from an API integration."

Create alert by this command

curl -X POST <https://api.opsgenie.com/v2/alerts> -H "Content-Type: application/json" -H "Authorization: GenieKey xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" -d '{  

"message": "Test alert",  
"alias": "Life is too short for no alias",  
"description": "Every alert needs a description",  
"responders": \[  
{  
"id": "xxxxxxxxxxxxxxxxxxxxxxxx",  
"type": "team"  
}  
\],  
"entity": "An example entity",  
"priority": "P4"  
}'


Answers:
author: Pramodh M
body: Hi [@Bohdan Kukliuk](/t5/user/viewprofilepage/user-id/4690704)

Here's the link and API used is correct

<https://docs.opsgenie.com/docs/alert-api#close-alert>

Follow the link here to create API key for alerts

<https://community.atlassian.com/t5/Opsgenie-questions/API-authentication-for-create-alerts/qaq-p/1477556#>

Thanks,

Pramodh
OpsGenie Alerts API
Asked by Andrew Svirida:

Hello. I am trying to get a list of alerts for the previous calendar month with specific tags via an API request . I don't find anything about this in the documentation. could you please provide more info than in the API documentation ?

i try the following request:  
[https://api.eu.opsgenie.com/v2/alerts?apiKey=XXXXXXXXXX\&query=status%3Aclosed\&...](https://api.eu.opsgenie.com/v2/alerts?apiKey=XXXXXXXXXX&query=status%3Aclosed&) What query parameters should I use next to select alerts for the last month with the desired tag?


Answers:
author: Andrew Svirida
body: And it would be ideal to download the result in CSV or Excel format if possible


Tags: alert

analytics

api
How to use Microsoft account on Opsgenie Android app
Asked by Simone Fiorentino:

Hello,  
I'm new to Opsgenie (as included in Jira Service Management Cloud). I need to login into Opsgenie app on Android app. The problem I have is about the login with microsoft account. When I try to login in opsgenie app, after inserting my company username, I've no choice for authentication through Microsoft identity provider. How can I login using microsoft account in Opsgenie app?

P.s I've the same problem when trying to switch to Opsgenie app from within Jira app (in which I'm already logged in)...it seems SSO is not enabled between the two apps.

Tnx \& br


Answers:
author: Justin Sitarz
body: Hi Simone!

Justin here, from Opsgenie support - happy to help!

When using the Opsgenie account that is bundled/connected with your JSM subscription, it \*should\* follow the same login flow as JSM itself - so if you have Atlassian Access and SSO set up for JSM, it should be set for Opsgenie as well. There are some situations where this may not be the case, though - and it may come down to the configuration of Atlassian Access and SSO within your Atlassian admin panel.

What I would recommend at this point is to open up a support ticket with us at <https://support.atlassian.com>, and we can gather some additional information on your specific account/s and assist in determining what changes may need to be made to get SSO for Opsgenie working as expected.

Thanks!

Justin S

Atlassian Cloud Support