Confluence is not loading
Asked by R?mi PETIT:

Jira is fine but Confluence is not loading

* url : <https://groupamapj.atlassian.net/wiki/spaces>
* error code : **9kre0t**
* **screenshot :**
* ![erreur.PNG](/t5/image/serverpage/image-id/267072i27905607AC8209CB/image-size/large?v=v2&px=999 "erreur.PNG")

I also tried to access this page

[https://support.atlassian.com/SetCST/initiate?redirectTo=https%3A%2F%2Fid.atlassian.com%2Flogin%2Fauthorize%3Fcontinue%3Dhttps%253A%252F%252Fsupport.atlassian.com%252Fcontact%252F%253Fpostauth%253Dtrue%2523%252F%26token%3DeyJraWQiOiJtaWNyb3Mvc2lnbi1pbi1zZXJ2aWNlL3JvbHI0MzNzNGE4MDNraTQiLCJhbGciOiJSUzI1NiJ9.eyJtYXJrZWRWZXJpZmllZCI6ImZhbHNlIiwibG9naW5UeXBlIjoic2Vzc2lvblJlZnJlc2giLCJpc3MiOiJtaWNyb3Mvc2lnbi1pbi1zZXJ2aWNlIiwidXNlcklkIjoiNjI3M2Q4MjU2YTM4MzcwMDY5ZGVlMmQ3IiwiaXNTbGFja0FwcFNvdXJjZSI6ImZhb...](https://support.atlassian.com/SetCST/initiate?redirectTo=https%3A%2F%2Fid.atlassian.com%2Flogin%2Fauthorize%3Fcontinue%3Dhttps%253A%252F%252Fsupport.atlassian.com%252Fcontact%252F%253Fpostauth%253Dtrue%2523%252F%26token%3DeyJraWQiOiJtaWNyb3Mvc2lnbi1pbi1zZXJ2aWNlL3JvbHI0MzNzNGE4MDNraTQiLCJhbGciOiJSUzI1NiJ9.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.QfdjCFdKLpjdyKN5NJEgZ_BBdp2DqCx2wJiQMEVhDOVzY_0Mrs9_m75Xe_ifI0DXg0F3Be6_VY9nTdYQJlnVGQZGma-7qH_aAUBJBjp4lAaUm-sLlJEmGccP9IyGCF3IkKqUoy0Qnz_p3gbyi6c6ieczzdoMFYLwtErGSIdR8FVZptlxIktG6_LVmEyAK7lEvDdVsdujax0cmvieGuuEpjvg7MntVM2x0eefcG3zL-eHWyjCkHXjjzGvgAHqfrYLQKahL5nPNoGh0WhbvlxYG8xruLoffblR9LjUtvVJL_qiXN1XOD_PpesQ9E_UiChHnxnBA5b3JPIKBiHhaWr3jQ&anonymousId=9b28b140-3628-47f5-8914-9db61f879337)

and had this error

504 ERROR {#toc-hId--442151449}
-------------------------------

The request could not be satisfied. {#toc-hId-2045361384}
---------------------------------------------------------

*** ** * ** ***

CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.  
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

*** ** * ** ***

```
Generated by cloudfront (CloudFront)Request ID: zsHPc1cXGvM1-DLU5nvPIvmYI28nIkWuuDP9t8jclCzZZSzNZ0muZg==
```


Answers:
author: Sanjen Bariki
body: Hi [@R?mi PETIT](/t5/user/viewprofilepage/user-id/5261442) ,

This problem from Atlassian team So it will resolve as soon as possible. Not you, everyone is facing this issue to start the confluence So please wait and connect with Confluence status for the updates.

If the Answer helps, please accept the answer.

Thanks \& regards,

Sanjen Bariki


Tags: cloud

confluence-cloud