youngmon/atlassian-qna huggingface dataset:
How do I get rid of automatic canned responses. Showed up when upgrading to 5.12.2
Asked by Rob Rehkemper:

Following upgrade to .512.2 this appeared on our Service desk tickets. And automatically inserts this garbage. How can this be turned off (preferred) of the template edited to blank. We have canned responses set up to be selectable from the icon in the edit box![97748111-ae5e-446a-8c13-997049fb8a2a.jpg](/t5/image/serverpage/image-id/302734i8652062118BED38B/image-size/large?v=v2&px=999 "97748111-ae5e-446a-8c13-997049fb8a2a.jpg")


Answers:
author: Charlie Marriott
body: Hi [@Rob Rehkemper](/t5/user/viewprofilepage/user-id/4108713)

Thanks for the question. As I understand it, you're already a user of [canned responses](https://confluence.atlassian.com/servicemanagementserver0512/editing-and-collaborating-on-issues-1306299558.html#Editingandcollaboratingonissues-Cannedresponsesforcomments), but some placeholder text is added to the comment field when first opened. Is that right?

I don't think canned responses are usually automatically added as placeholder text in the comment field, so something else must be doing this if you're not manually selecting that response.

Are you a scriptrunner user? It may be adding the placeholder text that you're seeing. I don't have the additional canned response selector seen in the screenshot you shared and saw from a [related community question](https://community.atlassian.com/t5/Jira-Service-Management/How-Can-I-Configure-Default-Canned-Response/qaq-p/2282672) that this was edited with scriptrunner config.
> Optionally, choose a canned response

My UI for your reference:

![Screenshot 2024-01-29 at 12.25.36?pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/302879i9E23D28822A158A1/image-size/large?v=v2&px=999 "Screenshot 2024-01-29 at 12.25.36?pm.png")

I hope that helps,

Charlie


author: Benjamin
body: Hi Rob,

For the canned notification, it is set under customer notification.

Here's the documentation of the configuration options:

<https://confluence.atlassian.com/servicemanagementserver0512/managing-service-project-notifications-1306298348.html>

Hope this helps.


Tags: jira-service-management

jira-service-management-server

server
Why services needs repositories?
Asked by Michal Klucz:

I want to create a library of services in my company.

Both to create a list of apps my managers can select for a newcomer, to link issues, monitor status and dependencies.

The easiest example,

we use Google as SSO, Gmail, Okta, and Confluence.

I would like to create all these apps as services.

1) there is no documentation about best practices for types, I assume, Gmail is an app, and Google SSO is a Capability, but this is my guess... the 'create a service' article completely ignores that topic.

2) in my idea, Okta would be Tier 1, Gmail Tier 2, Google as SSO tier 2, Confluence Tier 2

3) then I would like to connect Confluence, with Google SSO, which then depends on Okta

4) none of these services depends on CI/CD so in theory there is no need for any kind or repository.

How I can build what I want to achieve if my software portfolio is 99.5% based on external services?


Answers:
author: Fabian Lim
body: Hi [@Michal Klucz](/t5/user/viewprofilepage/user-id/4118097)

I agree with you there is no clear documentation on best practices. You don't need to use the repos feature, these are used for devOps teams where they upload code and then you can track changes more efficiently.

I think what you are doing will work.

For many of our clients we ignore the "Services" and we build a new "Application Inventory" in assets separately. It gives us more flexibility to add more attributes than the predefined ones used in the "Services" Schema.

Regards,

Fabian

comments: author: Michal Klucz
body: Thank you Fabian,

This makes sense (however is misleading, as the examples given are totally described as 3rd party tools... like, really rarely anyone is designing own payment platform).

But...

1) Asset is just another product. so that is clearly an additional cost.

2) the most frustrating part.. we are a small company, I have two agents.. so I COULD try the free plan, but.. we pay annually, and for the unknown reason the free tier is only available for monthly payment which obviously makes no sense as it's 'free'.


author: Fabian Lim
body: Yes. Feel free to contact a solution partner or look me on LinkedIn and we can help you out.


Tags: cloud

jira-service-management

jira-service-management-cloud
Backup of Assets
Asked by David Ar?valo:

Good afternoon,

I have premium licensing in Jira Service Management and I am going to use the option provided by Atlassian to generate a backup.

I would like to know if the **Assets** are installed in the backup, and if not, **how can I do it**?

Thank you for your help.


Answers:
author: Dave Mathijs
body: Hi [@David Ar?valo](/t5/user/viewprofilepage/user-id/5359500) , assets are not included in the cloud backup.

Therefore, you need to purchase a third-party app.

An example of such an app is [Insight Assets Backup \& Migration](https://marketplace.atlassian.com/apps/1228705/insight-assets-backup-migration?hosting=cloud&tab=overview)


author: John Funk
body: Another would be the Revyz Assets Data Manager for Jira app - [https://marketplace.atlassian.com/apps/1232736/revyz-assets-data-manager-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1232736/revyz-assets-data-manager-for-jira?hosting=cloud&tab=overview)

Full disclosure, I am an advisor for the app.

comments: author: Vish Reddy _Revyz_
body: Thank you [@John Funk](/t5/user/viewprofilepage/user-id/7148)

Hi [@David Ar?valo](/t5/user/viewprofilepage/user-id/5359500) ,

I am part of Revyz, if you are looking to protect your assets data, you have to either build your own solution or use a marketplace app.

If you go the marketplace route you will find a couple of apps that will help you backup your assets data - <https://marketplace.atlassian.com/search?query=assets%20backup>including the [Revyz Assets Data Manager for Jira](https://marketplace.atlassian.com/apps/1232736) and [Revyz Data Manager for Jira.](https://marketplace.atlassian.com/apps/1228694)

Couple of things I would urge you to consider:

- What are the disaster recovery use cases you are worried about

- Are the disaster recovery use cases limited to just assets or broader

Here is a link to what capabilities the [Revyz Data Manager for Jira.](https://marketplace.atlassian.com/apps/1228694) has to offer:

<https://support.revyz.io/revyz-data-manager/revyz-data-manager-for-jira-capabilities>

Happy to provide more information if need be.

Thank you

Vish


Tags: assets

backup

cloud

jira-service-management

jira-service-management-cloud

premium

sandbox
Advanced Search-Filter by Assignee not showing other agents
Asked by Contracting PLUS:

Hi

We are new to Jira Service Management and still evaluating the product.

I have set up a number of our IT staff as "Service Desk Team" roles and testing their ability to manage tickets.

We have set up a number of queues to filter the tickets by certain criteria but the team are asking if there is a quick way to filter/search the 'All open tickets' queue for tickets assigned to a particular assignee.

When I click into the 'Search' field on top right of screen I am landed in the advanced search screen. Amongst the filters in there, there is an option to 'Filter by assignee' but the drop-down list only shows my name and not the name of the other "Service Desk Team" agents. Its strange that I can see all the tickets assigned to all the agents in the 'All open tickets' queue but the advanced search dosent seem to allow me to filter by other assignees.

How can I quickly filter open tickets by selected assignee?

Any help would be appreciated![Jira Service Management.png](/t5/image/serverpage/image-id/302714iA62434E30DD31B4A/image-size/large?v=v2&px=999 "Jira Service Management.png")

Thanks

Brian


Answers:
author: Jack Brickey
body: Hi [@Contracting PLUS](/t5/user/viewprofilepage/user-id/5415330) , welcome to the Community!

so that isn't the advanced search. But let's get to the actual requirement/goal. If you want a view of all issues in a form that allows you to dynamically select the assignee then consider using the Board and then select the avatar of the assignee/agent at the top.

comments: author: Contracting PLUS
body: Thanks. Yes I realise now that the advanced search relates to using JQL. I see "Boards" is a new feature so will try that. Still strange that the quick search dosent allow you to filter for other assignees.

Thanks,

Brian


author: Marc - Devoteam
body: Hi [@Contracting PLUS](/t5/user/viewprofilepage/user-id/5415330)

The fields empty on selecting, you need to start typing, before users are show.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to automate the import of EntraID users with JSM Assets - Microsoft Entra ID (Azure AD) Integrat
Asked by Cornelius:

Hi community,

we've installed the JSM PlugIn frm Atlassian Labs ([https://marketplace.atlassian.com/apps/1232506/jsm-assets-microsoft-entra-id-azure-ad-integration?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1232506/jsm-assets-microsoft-entra-id-azure-ad-integration?tab=overview&hosting=cloud)) to sync users from Microsoft EntraID / AzureAD to Jira Assets. The import works well, but its a manual task.

The usual workaround of creating a jira automation rule with an API call unfortunately falls, as imports from the type external can't be started with the API.

Anybody else got an idea to automate the import of the users?

Thanks in advance


Answers:
author: Monty
body: I'm running into this SAME Issue, and I've written about it in the Jira Subreddit here: [Help with Asset API - Triggering Microsoft Entra Import](https://www.reddit.com/r/jira/comments/1ay8zj5/help_with_asset_api_triggering_microsoft_entra/)

My understanding is that the \`/importsource/{importSourceUuid}/\` actions are only related to external imports, as if I were trying to import external data into Asset Management myself. I thought that I could use \`[/import/start/{id](https://developer.atlassian.com/cloud/assets/rest/api-group-import/#api-import-start-id-post)}\` but that doesn't appear to work. I get \` (415) Unsupported Media Type error.\` if I use it as written, then if I add the Content-Type header, I get \` (400) Bad Request\`.

My thought is that the Entra ID extension itself should have an API call to trigger the execution, but I'm not finding any method or documentation for triggering extension API calls.

I wish they'd just add a scheduling feature to make it easier on everyone, but Atlassian appears to have built the bare minimum and called it good. ????

comments: author: Michael Ayeni
body: Hi Monty, Have you been able to automatically trigger the import?


author: Monty
body: [@Michael Ayeni](/t5/user/viewprofilepage/user-id/5404460) No - It is not possible. As I expected the triggering mechanism is in the integration itself, not part of the asset management API. I ended up removing this and switched to the [iHub](https://marketplace.atlassian.com/apps/1220905?tab=overview&hosting=cloud) app from the marketplace. It's been a lifesaver and it has allowed me to automate a lot more things that I've been struggling with. The devs have been really responsive whenever I've had questions as well.


author: Michael Ayeni
body: Thanks a lot [@Monty](/t5/user/viewprofilepage/user-id/5441943) , I will take a look at the app.


Tags: api

assets

cloud

import

jira-service-management

jira-service-management-cloud
Accessing the Change Calendar as a Jira Software user
Asked by Oliver Eckle:

Hey,

is it possible to access the ITSM Change Calendar within the jira service management project with a software license?

Cause afaik accessing the calendar with software license and the Service Desk Contributor Role leads to an error which is very unfortunate for us.

Regards

Oliver


Answers:
author: Marc - Devoteam
body: Hi [@Oliver Eckle](/t5/user/viewprofilepage/user-id/1235769)

No this is not possible this requires a JSM license

If a user in the company is a collaborator on the project, they are able to see the JSM issues and the organization and and request participants on an issue.

They are not able to have access to the service project interface (queues, reports, and SLAs) and can't work on issues (for example, log work or transition them).

comments: author: Oliver Eckle
body: thx for the reply. So that means that i need a JSM License for each person which need to access the change calendar .. thats realy annoying cause i have around 70 Users within the IT Department that should be able to access the calendar, but buying a license for them will be a complete overkill


Tags: cloud

jira-service-management

jira-service-management-cloud
Assets Discovery could not load file or assembly VMware.Vim
Asked by Pavel B.:

Assets Discovery could not load file or assembly VMware.Vim:

C:\\Discovery\>Discovery.exe -s  
Show Setting Dialog...  
1/24/2024 11:25:00 AM: \[Error\] Error testing credential.  
1/24/2024 11:25:00 AM: \[Normal\] Exceptions:  
1/24/2024 11:25:00 AM: \[Normal\] Could not load file or assembly 'VMware.Vim, Version=6.7.0.1516, Culture=neutral, PublicKeyToken=null' or one of its dependencies. A strongly-named assembly is required. (Exception from HRESULT: 0x80131044)  
at Insight.Discovery.ProviderClasses.VIMProvider.Disconnect()  
at Insight.Discovery.Forms.ucCredential.TestConnection(String ip) in C:\\build\\DISCOVERY-DISCOVERYCLOUDRELEASE228-BUILD\\Discovery\\Forms\\ucCredential.cs:line 331  
at Insight.Discovery.Forms.ucCredential.cmdTest_Click(Object sender, EventArgs e) in C:\\build\\DISCOVERY-DISCOVERYCLOUDRELEASE228-BUILD\\Discovery\\Forms\\ucCredential.cs:line 285

![](https://api.media.atlassian.com/file/4a053a90-6328-4049-9de2-3a8d67c14627/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzLzlza2VqZnAwYjQzNTFvb2kiLCJhbGciOiJSUzI1NiJ9.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.DKbYa9Ks7YjfRpDPn2L5cY8300SGT-aIJmHAvteuLQYRVAnf7N7N44KrPVomYRU_OgChovj3m808smtT-iMO16SV5Jd_8-1V86akWWOz1PmpPGJHD2xXHP6dpVildCrS9Oeb1GZUrfubg03bv-P6Jpq2_E7WPqGi0aU8b7MAlBQCPvS9NzZ2vPgqroR5KHYo4banGUh3rADPGyde5PUXUzn4wmG_k5rX8qd1bIt_G6OSuaT9P75LkGIZUh-3mNusQsKLbD7r77n01piXv0WmHf5quxBAu-lA-zlcRu4cnYk5m1UcYyRV02QV3LY5QQk9QfDhl1oMv7jF3QGzW8Wfew&client=4c509173-4186-4334-a9f6-71b441ef7742&collection=6892689&max-age=43200&dl=true)


Answers:
author: Volodymyr Batrukh
body: Hi [@Pavel B.](/t5/user/viewprofilepage/user-id/5156706)   

that is known [issue](https://jira.atlassian.com/browse/JSDSERVER-15058) and will be fixed in next release. If you are using any ESXi scans in your configuration please use Assets Discovery 3.2.0  

<br />

Regards,  
Volodymyr B.

comments: author: Pavel B.
body: Hi [@Volodymyr Batrukh](/t5/user/viewprofilepage/user-id/4312888)

??????????, ??????????, ??? ????? ??????? ?????????? ??????.

???????!


author: Pavel B.
body: Hi [@Volodymyr Batrukh](/t5/user/viewprofilepage/user-id/4312888)

Please tell me where I can download the previous version.

Thank you!


author: Volodymyr Batrukh
body: Please use package attached to the [ticket](https://jira.atlassian.com/browse/JSDSERVER-15058).


Tags: cloud

jira-service-management

jira-service-management-cloud
I cannot push a repository to bitbucket, no problem before. missing credentials?
Asked by Ethan Coles:

I use the Theia IDE with git to push repositories to bitbucket.

recently I have been trying to push a repository and it gives me this error

git push [https://\*\*\*\*\*@bitbucket.org/\*\*\*\*\*/\*\*\*\*\*.git](https://Ethan_BEST_programmer@bitbucket.org/ethan_best_programmer/homework6.git) master

Missing or invalid credentials.  
Error: connect ENOENT /tmp/vscode-git-634e186cee.sock  
at PipeConnectWrap.afterConnect \[as oncomplete\] (node:net:1187:16) {  
errno: -2,  
code: 'ENOENT',  
syscall: 'connect',  
address: '/tmp/vscode-git-634e186cee.sock'  
}  
remote: Invalid credentials  
fatal: Authentication failed for '[https://\*\*\*\*\*@bitbucket.org/\*\*\*\*\*/\*\*\*\*\*.git](https://Ethan_BEST_programmer@bitbucket.org/ethan_best_programmer/homework6.git)'

I have tried using different links, like [https://\*\*\*\*\*@bitbucket.org/\*\*\*\*\*/\*\*\*\*\*](https://Ethan_BEST_programmer@bitbucket.org/ethan_best_programmer/homework6.git) and that did not work as well.

using git config --list I see that my username and email match with my atlassian account.

I have an app password and it doesn't even give me a popup for it like usual, just the error.\\

thank you for any responses!


Answers:
author: Ben
body: G'day Ethan!

Welcome to the Bitbucket Cloud community! :)

I have censored the workspace/repository URL and removed the screenshot as this is a public discussion forum.

The most common issue customers are experiencing related to authentication is due to the deprecation of GIT username/password in favour of App Passwords on 01/03/2022:  
<https://community.atlassian.com/t5/Bitbucket-articles/Announcement-Bitbucket-Cloud-account-password-usage-for-Git-over/ba-p/1948231>

I notice that you already have an App Password configured, however, you will need to include it when defining your remote URL's.

<br />

Essentially, when connecting via HTTPS you will use your App Password alongside your username separated with a ":" character.

Therefore if you are authenticating to \*GIT over HTTPS\* to push/pull you will need to update your remote URLs to include the App Password:

```

git remote set-url origin https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git

```

The same applies when performing git clone:

```

git clone https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git
```

**NOTE:** You will need to replace USERNAME/APP_PASSWORD, workspaceID, reposlug above with the relevant values.

<br />

I would suggest ensuring also that all stored passwords related to authentication over GIT are cleared from your machine (ie Credential Manager for Windows, Access Keychain for Mac or /etc/shadow folder for Linux).

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud

git
jira trigger automation when a new pdf is attached
Asked by Mattia Battan:

hello everyone,  
I have a problem for creating an automation in JSM.  
We have a "conctract signature for jira" app to digitally sign hardware delivered to users.

By writing text in the description of a ticket, the app immediately attaches an html when creating the document and sending it to the user.  
Second step, it attaches the pdf when it has been signed.  
Obviously, the same ticket may contain multiple html files and multiple pdfs, as it may have made other signatures in the past.

My need is to have the ticket change status when a NEW pdf file is attached. I can't do this, because it changes my status when the first html is attached.  
Any ideas?

Thanks!


Answers:
author: Rudy Holtkamp
body: Hi [@Mattia Battan](/t5/user/viewprofilepage/user-id/5102968) ,

If you use the **Field value changed trigger** for the field **attachment** and change type '**value added** .

You can use: {{fieldChange.from}} to see the name and extension of the pdf.

With the smart value condition you can check if this smart value contains the text .pdf.

If it does you can change the status to New pdf file.

comments: author: Mattia Battan
body: hi [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) ,

I just tried as you told me, however it doesn't change the status, where am I wrong?

thank you!

![2024-01-26 11_00_29-Window.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/302679iB7A893A876DFA7BF/image-size/large?v=v2&px=999 "2024-01-26 11_00_29-Window.jpg")


author: Marc - Devoteam
body: What is the output of the audit log on running the rule?

This should give you a clue?


author: Mattia Battan
body: Unfortunately, the log only says: "The following issues did not match the condition"


author: Mattia Battan
body: hi [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419)

yes, this is how it works, however I would like to limit as much manual work as possible and understand all the states, unfortunately our agents are very distracted and in this case they should do exactly the steps:  
- create the document  
- change to a specific state  
- send the signature link to the end user

Is there any way to trigger automation only when a new pdf is uploaded, regardless of status? and not have them read old uploaded pdfs.

Thank you

comments: author: Fazila Ashraf
body: How would you tell in your process which is old and which is new?

e.g., the old is the attachment that uploaded when the status is Open ?


author: Mattia Battan
body: Exactly I would like an automation that triggers when a new pdf is attached unconditionally from the ticket status and if there are already old pdfs attached.


author: Fazila Ashraf
body: Hi [@Mattia Battan](/t5/user/viewprofilepage/user-id/5102968)

After sending the doc to user, can you make a ticket transition to another specific status? And then the automation can only focus on that specific status condition for the new attachment?


Tags: cloud

jira-service-management

jira-service-management-cloud
variables
Asked by Abu Bakir Uralov:

Hi I have a question on variables. Can I use deployment variables session for environment variables. So I am trying my pipeline to get variables from deployment variables "S3_BUCKET, APPLICATION_NAME AND DEPLOYMONT_GROUP_NAME". If I add those parameters into deployment variables instead environment variables. Is that possible?


Answers:
author: Igor Stoyanov
body: Hi [@Abu Bakir Uralov](/t5/user/viewprofilepage/user-id/5032404) . Thanks for your question.

Yes, it's possible, you can check [this page for more info about deployments](https://support.atlassian.com/bitbucket-cloud/docs/deployments/).

Regards, Igor.


Tags: bitbucket-cloud

bitbucket-pipelines

cloud