youngmon/atlassian-qna huggingface dataset:
Templates and time zones
Asked by Roman Valoria:

Is there any way to have the "next update" in a template to be timezone agnostic?

I am talking about providing the next update info, not into a quantity of minutes of hours, bur rather state a date and a time with a given time zone.

Then I would like users to be able to configure to see the alerts in any time zone of their choice.

We currently provide the next update using a date time in UTC as as static value, so for those outside of the UK we need a manual calculation, prone to human error. Then for those reading the message from outside the UK, need to make yet another translation.

Is there a way for the creator to use a local timezone and then for the readers to configure their local timezome and allow statuspage to convert the times?


Answers:
author: Aaron Jorgensen
body: this is an essential feature and something that should be easily integrated. I have had to do work around but it is still limited due to Atlassian not supporting it natively. Please implement this feature

comments: author: Jesse Klein
body: Hi Aaron,

I added your response to the feature request so the product team can see this directly. Thanks for providing the feedback. I don't have any updates to share on this request at this time.

Regards,  
Jesse


author: Jesse Klein
body: Hello Roman,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about timezones and templates. We currently don't have this feature but I do see we have a request for changes around how timezones work in Statuspage. I have added this community post to the request to share more interest in it. This will help engineering decide whether this is something they will commit to on their roadmap.

Right now, users tend to keep the UTC timezone and then add some example timezones in their templates to account for the differences. Hopefully, this is something the team can implement after more interest is shown.

Regards,  
Jesse
StatusPage integration with Slack modify automated messaged
Asked by Chris Sankat:

Hi,

We have configured the slack integration with statuspage. We have selected the option to receive notifications when a component's status changes. Below is an example notification:

![Screenshot 2023-11-14 at 11.26.37 AM.png](/t5/image/serverpage/image-id/291678i15DC3CDA6C48BE29/image-size/large?v=v2&px=999 "Screenshot 2023-11-14 at 11.26.37 AM.png")

How can I modify the message to remove or modify the text "Key 0 (\*\*\*\*\*\*\*\*\*\*\*\*d045)\*"?

Best,

Chris Sankat


Answers:
author: Jesse Klein
body: Hi Chris,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about Slack messages.

These Slack notifications come from the apps section on Statuspage and follow the [Slack Integration](https://support.atlassian.com/statuspage/docs/set-up-a-slack-integration/) documentation. Because this Slack integration posts any activity log update, you can't modify or remove the API Key messaging. It's meant for team members to see who and what has changed.

If you are looking to have general notifications sent to a user base, you might consider using the [Slack subscription](https://support.atlassian.com/statuspage/docs/enable-slack-subscriptions/) instead. If you have a public page, this would not show who made changes.

Please let me know if you have any other questions about the two different ways to interact with Slack.

Regards,  
Jesse

comments: author: Chris Sankat
body: Hi Jesse,

Thank you for taking the time to respond to my question. Can you please forward this as a product request? We would really appreciate the ability to modify the notification text and am sure other customers would also appreciate it.

Best,

Chris Sankat


author: Jesse Klein
body: Hi Chris,

It looks like we have a request for this so I have added this community post to show more interest in the customizations. Right now, this ticket, STATUS-650, is in a status of "not being considered." With more requests, this might be something the team can consider for the future. Thanks for your interest in this!

Regards,  
Jesse


Tags: cloud
Custom Page Headline
Asked by John McDonald:

Hi,

I've seen that you can customize your Statuspage look through the use of CSS/HTML/JS snippets.

Is it possible to customize the page headline "All Systems Operational", more specifically when an incident occurs instead of headline saying "Partial System Outage", it would read which component is down instead of looking like entire system is down.

More informative like "Component_2 is Down", whatever component_2 might be on page etc.

Thanks,

John


Answers:
author: Jesse Klein
body: Hello John,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for your question about customizations with the banner that says "all systems operational."

It is possible to make this change and we have an [example](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/) in this help article that goes over what custom code would help. Specifically, though, there is no documentation to change the sign to mention components.

You could grab the component name with Javascript and use that with the other code to get your results but since it is custom code, we don't have any guidance outside of what we currently have in documentation. Please take a look at that page as a starting point for your customizations.

Regards,  
Jesse


Tags: cloud
eMail notifications | Field lenght components affected
Asked by Dirk Schaub:

Hi together,

it is possible to adapt the displayed field length within the outgoing email to the recipient.

Currently this is displayed at the end with 3 dots, because this is too long. However, if the field can be adjusted by a certain length, we do not have to adjust the components.  

Example:

|-------------------------------------------------------------------|
| A\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* \| \*\*\*\*\*\*\*\*\*\* - ... |

Can the e-mail template be adapted accordingly?

BR  
Dirk


Answers:
author: Abraham Musalem
body: Hey [@Dirk Schaub](/t5/user/viewprofilepage/user-id/5363226) ,

Thanks for reaching out to Community. Currently, it is not possible to edit the component name length. It is also not possible to customize an email is a way that would let you extend the name.   

There is a Feature Request for this that I've added you to. If it ever gets implemented, we'll be sure to reach out.   

Best,  
Abraham


Tags: cloud
Slack Alert Filter by Incident on specific Components
Asked by Phoebe Black:

Hello,

I am aware with the Slack integration you can filter by component for alerts, however this is just for the component status. If you select to receive incident alerts is there anyway to filter which components you receive incident alerts for to a channel?  

Looking at the [integration document](https://support.atlassian.com/statuspage/docs/set-up-a-slack-integration/) this doesn't seem to be possible but wondering if anyone has any suggestions for a work around?

I have seen this [forum post](https://community.atlassian.com/t5/Statuspage-questions/StatusPage-io-Slack-Alert-Filter-by-Component-does-not-work/qaq-p/1499944) however this seems to be just about filtering by component (which will just alert to component status change) and does not relate to incidents on a component.

Thanks,

Phoebe


Answers:
author: Rob van Wijngaarden
body: Hey [@John M](/t5/user/viewprofilepage/user-id/4625213) ,   

I am looking to make a product suggestion for this exact thing.

Where should I submit that?

<https://jira.atlassian.com/secure/Dashboard.jspa> says "contact support".

If I go to <https://support.atlassian.com/contact/#/> and choose "Product suggestions" from the dropdown it leads me back to <https://jira.atlassian.com/secure/Dashboard.jspa>

<br />

:)   

Regards,  
Rob vW

comments: author: John M
body: Hi [@Rob van Wijngaarden](/t5/user/viewprofilepage/user-id/3483361) ,

It looks like we already have a feature request logged for this under STATUS-587.

As of now, Statuspage feature requests are not publicly available and can only be submitted internally.


author: John M
body: Hi [@Phoebe Black](/t5/user/viewprofilepage/user-id/5037552) ,

At the moment, there is no way to filter for incidents related to a particular component. Leaving the 'incidents' checkbox checked will send updates for all incidents, regardless of component. As you mentioned, the 'components' checkbox is only for sending updates made directly to the component. As of now, I don't believe there are any workarounds for this outside of first sending the updates to Opsgenie and then filtering them and sending from Opsgenie to Slack.


Tags: cloud
Could you provide a temporary crowd user license for adjust the number of users?
Asked by nicepay_test:

I have exceeded my license and cannot access the dashboard. Please provide a temporary 100 User server-license to adjust the number of users.

Crowd ver 4.0.0

**\<Information\>**

Licensee NICE PAYMENTS  
Type Crowd (Server) 50 Users: Starter License  
Purchased ???, 24 6? 2020  
Support Entitlement Number SEN-17524538  
Support period Your commercial Crowd support and updates are available until ???, 24 6? 2021  
User limit 50  
++**Current users 51**++   
License server ID BCZX-XOAX-0JGG-4I20


Answers:
author: Daniel Eads
body: Hi [@nicepay_test](/t5/user/viewprofilepage/user-id/4345535) ,

It's no longer possible to generate an evaluation license for Server, or upgrade from the Starter tier (1-50 users) to a higher tier on Server. For more information, see [our Journey to Cloud FAQ.](https://www.atlassian.com/migration/faqs#how-will-this-affect-starter-license-customers)

In a situation where you are only looking to temporarily adjust the user count, you could generate an evaluation Data Center license at <https://my.atlassian.com/license/evaluation> - once the number of active users has been adjusted, then re-apply the previous Server license.

Cheers,  
Daniel


Tags: server
Is it possible to allow a group to see users in Crowd and not make chages to them?
Asked by Gaven Ray:

My co-worker and I were discussing how nice it would be if our Account Services team could look up users in Crowd but not make changes to them. Is there any way to do this?


Answers:
author: Craig Castle-Mead
body: Hey Gaven,

I don't believe there's a way to do this natively within the Crowd UI, however we've leveraged the REST APIs to extend the functionality of Crowd. It'd take some dev effort, but you'd be able to use the API to do something similar.

CCM


Tags: server
User Import with attributes
Asked by Robert Egan:

I want to import approximately 350 users into crowd with CSV files.

The problem is, I also have a custom attribute associated with each user.

Originally, I had intended to just use the CSV import process, and then add the attribute using SQL.

HOWEVER, I have no idea how to generate the ID because it is NOT a SQL Sequence, it is a Hibernate value generated by com.atlassian.hibernate.extras.ResettableTableHiLoGenerator.

Any recommendations? seq_userimport perhaps?


Answers:
author: Maarten Cautreels
body: Hi Robert,

I usually try to avoid messing with the database as much as possible as this could screw things up pretty bad. When I'm doing bulk stuff in Crowd, I often use the REST api in combination with Postman runners.

For adding an attribute you could use a POST call to /rest/usermanagement/1/user/attribute?username={username} and add the attribute info to the body of that request:

```
{ "attributes": [ { "name": "invalidPasswordAttempts", "values": [ "0" ] }, { "name": "requiresPasswordChange", "values": [ "false" ] } ] }
```

Using [Postman Runner](https://learning.postman.com/docs/running-collections/intro-to-collection-runs/) you can use a csv as input and easily add attributes for hunderds of users.

Hope this helps.

Best,

Maarten

comments: author: Robert Egan
body: Regrettably, the way our environment is configured prevents me from using the Crowd REST API. I do not control the configuration, InfoSec does.


author: Craig Castle-Mead
body: Hey Robert,

Maarten's suggestion is definitely the approach I'd take, however if infosec have blocked REST API, then this isn't an option.

I doubt infosec would be very happy with direct DB changes if they don't even like you using the API. Maybe worth discussing with infosec if you can get a temporary exemption while you setup the accounts?

Otherwise, you might be able to automate the attribute population via a record/playback tool - something like Microsoft Power Automate Desktop or Selenium and automate the steps you'd be doing manually

<br />

CCM


author: Robert Egan
body: For the record, I generated SQL INSERT statements with the ID being MAX(ID)+1.

This worked in theory (the SQL executed without errors) but it broke the applications Add User feature. I assume the built in counter collided with my numbers, which seems reasonable.

However, since the built in counter only INCREMENTS, I was able to add my attributes using MIN(ID) -1. And that seems to have worked, at least so far.


Tags: server
Enforce SSO not working for certain users
Asked by Pedro HS Cunha:

Hello,

I'm digging for the resolution of this a long time ago, so decided to ask here do whether someone might help.

We have a Jira Cloud instance wirh Atlassian Access set with SSO Auth set to enforce SSO for all users (there is only one policy)

![SSO Enforced Yes.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/135769i104A16C2F54D23CE/image-size/large?v=v2&px=999 "SSO Enforced Yes.jpg")

But when certain users try to log to Service Mgt Portal they are requested for password, but they don't have password, and the link Forget Password doesn't work (the email never reachs user inbox)

![redirectToAA false.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/135770i5D07606F00B6DDC2/image-size/large?v=v2&px=999 "redirectToAA false.jpg")


Answers:
author: Ashley
body: [@Pedro HS Cunha](/t5/user/viewprofilepage/user-id/4055621) Hi Pedro, Did you ever find a solution for this issue you had a few years back?


author: Pedro HS Cunha
body: I also verified user is listed on Authentication policies Members. Even there is no filter to search on this page, I managed going throw the pages and identified the user in question in the list.

Any other clue how the enforce SSO to all domain user ? Even on Customer Portal ?


Tags: authentication

customer-portal

jira-cloud

jira-service-management

sso
Requirements for Crowd Installation
Asked by Subbareddy:

The requirements are vague saying that if you have a bigger load - you need more capacity - but what does that mean as a minimum like

CPU

RAM etc ..

can you please provide Atlassian suggestions on requirements?


Answers:
author: Craig Castle-Mead
body: Hey [@Subbareddy](/t5/user/viewprofilepage/user-id/4315189)

Do you have any indications on your requirements? How many directories/users/groups/applications etc? Are you running a multi-node DC cluster? Do you expect N+1 redundancy?

We run a fairly significant Crowd environment (\~ 70000 users, 12000 groups, 25 external directories, 40 applications) on 2 x c5.2xlarge AWS EC2 instances (8 vCPUs, 16GB RAM) on a 4GB heap, PSQL database running on it's own RDS instance and we can be running on a single node for maintenance/etc and the servers will barely break a sweat.

CCM
License question
Asked by Andy Nguyen:

We bought crowd to synchronize AAD accounts for JIRA Service Desk.

We have 1000 customers? but only 50 can login JIRA Service Desk, so the pricing count should be 1000 or 50?

Now I can't login crowd as admin, it shows account amount over limited.


Answers:
author: Craig Castle-Mead
body: Hey Andy,

Crowd's license counts any user object that exists in Crowd, regardless of if they have application access (so it doesn't matter that 1000 people are JSD Customers, Crowd needs to be licensed for 1000 users, not just your 50 x JSD Agents).

Sounds like you'll need to revise your Crowd license and move to 1000+ users

If you want to just get in temporarily and adjust your AAD scoping, you should be able to get a Crowd DC trial license, just make sure you've got your current license handy as you'll need that to revert back once the Crowd user count is lower than your purchased license.

CCM


Tags: server
What does Crowd require to run in an EKS cluster?
Asked by srose1969:

Can you please direct me to any documentation that would help us implement Crowd in an EKS cluster?

Many thanks


Answers:
author: Craig Castle-Mead
body: Hey [@srose1969](/t5/user/viewprofilepage/user-id/2545663)

<https://hub.docker.com/r/atlassian/crowd> has some information about getting Crowd to run in containers as a starting point.

<br />

CCM
Crowd script that can find users who have been inactive for more than X days and deactivate them
Asked by P:

Hi,

As my title states I need help developing a script that can find crowd users who have been inactive for over X days and deactivate them.

I was hoping someone could share a script I could use as my starting off point and tweak it if necessary.

I've researched this topic a bit and think Crowd Rest APIs would be what I need to use, but I am open to any suggestions.

A few things to note, we do not have scriptrunner in our environment, so my plan was a to develop a script I could set as a cronjob to be run once a month.


Answers:
author: Craig Castle-Mead
body: Hey [@P](/t5/user/viewprofilepage/user-id/3505265)

If you have direct DB access, this is a much more straightforward process - if so, MySQL/PSQL/MSSQL?

However to start, how do you define "active"?

We've struggled with this - if you're using Jira/Confluence etc as apps connected to Crowd, if you have say 10 users in Crowd (User1 , User2 ... User 10) and they're all synced to Jira and Confluence - User1 may be the only user logging in to Jira/Confluence and assigning/at mentioning user2,3,4,5,6 etc - those users get email notifications, reply via email, their replies are then ingested in to the tickets/pages in jira/conf - thought they have never logged in to the webui, so Crowd does not timestamp their lastAuthenticated attribute. If you disable User2-10 in Crowd, User1 can no longer do their job as expected.

CCM

comments: author: P
body: Thanks for the reply!

I do have direct access the the Postgres DB.

Also to answer your question about defining activity.

I'm fine with lastAuthenticated attribute being the metric, we use to define it.

Because if they really need access they will reach back out and I can restore their access.

We have the 2000 user license. So it wont be that troublesome.


Tags: rest-api

script

server
When our membership account have bee lock down by admin how can we do? Please should me away
Asked by Sawhsernay:

My membership personal account sitting locked down. He can't do nothing


Answers:
author: Nic Brough -Adaptavist-
body: You will need to talk to your admin about the lock-down, there's not a lot else we can do!

comments: author: Sawhsernay
body: Thanks for reply me
How can we change our personal account information after when Crowd1 KYC not approved yet.
Asked by Sawhsernay:

We already upload document and ID but not approved, so that I want to change account information.


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain more about what you are trying to achieve? You don't need Atlassian's approvals for accounts, and it is unclear what you mean by "Crowd1 KYC"

comments: author: William steve Ngrekamba
body: I would like to change my address and phone number on KYC because of the change in my position


author: Nic Brough -Adaptavist-
body: Same question - what do you mean by "KYC"?
crowd 4.2 can't send mail with not tls
Asked by liang:

smtp port:25

not Use Secure Sockets Layer (SSL)

can't send mail.

**Test failed**

There was a problem communicating with the mail server.

```
250-mail250-PIPELINING250-AUTH LOGIN PLAIN250-AUTH=LOGIN PLAIN250-coremail 1Uxr2xKj7250-STARTTLS250-SMTPUTF8250 8BITMIMEDEBUG SMTP: Found extension "PIPELINING", arg ""DEBUG SMTP: Found extension "AUTH", arg "LOGIN PLAIN"DEBUG SMTP: Found extension "AUTH=LOGIN", arg "PLAIN"DEBUG SMTP: Found extension "coremail", arg "1Uxr2xKj7"DEBUG SMTP: Found extension "STARTTLS", arg ""DEBUG SMTP: Found extension "SMTPUTF8", arg ""DEBUG SMTP: Found extension "8BITMIME", arg ""STARTTLS220 Ready to start TLS
```


Answers:
author: Sake
body: It's indeed a bug, check [CWD-5680](https://jira.atlassian.com/browse/CWD-5680) for more information, I added a [working workaround](https://jira.atlassian.com/browse/CWD-5680?focusedCommentId=2688178&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2688178) (in the comments) for Linux with the usage of the .tar.gz archive :)


author: Nic Brough -Adaptavist-
body: Your mail service is set up to require TLS, so you need to enable that in the connection Crowd has with it.

comments: author: liang
body: I didn't select "use secure sockets layer(SSL)"


author: Nic Brough -Adaptavist-
body: Yes, I know, that's why it is not working.
Cannot log into Crowd
Asked by Andy Nguyen:

Hi Support,

We tried logging into Crowd, and it said we do not have a license even we do. Please help.

Please see image for more information

![](https://attachments.office.net/owa/Andy.Nguyen%40zailaboratory.com/service.svc/s/GetAttachmentThumbnail?id=AAMkADU3N2ZkYWM0LWNkNDgtNGM1MS1hOWZiLTMzMWI5Yjc2MWM2NwBGAAAAAADoQ5IEwqxSQIROHMa866TaBwBIe2exVqzNQLD1htF%2Fd3lnAAAAAAEJAABIe2exVqzNQLD1htF%2Fd3lnAABpkY%2BtAAABEgAQAMNVW%2FvNKQZAtXxZHPTEDyc%3D&thumbnailType=2&token=eyJhbGciOiJSUzI1NiIsImtpZCI6IjMwODE3OUNFNUY0QjUyRTc4QjJEQjg5NjZCQUY0RUNDMzcyN0FFRUUiLCJ0eXAiOiJKV1QiLCJ4NXQiOiJNSUY1emw5TFV1ZUxMYmlXYTY5T3pEY25ydTQifQ.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.k5idMBQyRP0tlaB8lQeHqkLIcTrb0NL7KzoHOUpxH88kZT1YBPL2pZ4Zqxa3bZjciEYqwJwzaElZBMp8An18Cu3jXFjILCAi2ChIC_VkbAValcFPTXe3Oh3reEDFMBQ7TZYWTqftTHQ50DWHnsgkL6VnsifN9YymRtfb9QJHdcM_Xq7UXAb3J7yz-mEAGKM-AEkjMBbhCd3XpwBL00b-tKhEltcR8pheOd1xbBxu2SOOJjFHeTjiErDHi_LsloJvLCHGGp5zhGlpZCivfr8kCrIpW_ecfXdatPPN7UnnYwFdBjb1lGlnPgQpNUYo7Ptuko2yxOfbN61iax-xNXi5_w&X-OWA-CANARY=AJxCEka4N0WHBagbzwIMSzAPPH_C3tgYbMmcH3-HsB6zNhvtmJI_-YShVnwOLdvBFSSJwbB_PRA.&owa=outlook.office.com&scriptVer=20210222004.08&animation=true)


Answers:
author: Nic Brough -Adaptavist-
body: There is no image attached. Could you give us the text of the error message?

comments: author: Andy Nguyen
body: ![Crowd-License_Issue.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/133095iF7ECF0B4E68AF7BF/image-size/large?v=v2&px=999 "Crowd-License_Issue.jpg")


author: Andy Nguyen
body: Hi Nic,

Please see attached image.

Thank you,

Andy


author: Nic Brough -Adaptavist-
body: So this means you have too many people using Crowd. If you go to admin, you'll be able to disable some which will enable it to work again. Or you can give it a new licence key for a higher number of users if you get one.


Tags: server