youngmon/atlassian-qna huggingface dataset:
Can I use concatenated fields for "User Display Name Attribute"?
Asked by My Kro:

I'm setting up *Internal Directory with LDAP Authentication*.

I want the User Display Name Attribute to show a combination of two LDAP fields, ie. "givenName sn". This is because my LDAP Server doesn't publish *displayName* in the format I want.

Can I concatenate multiple fields for this property?


Answers:
author: Zul NS _Atlassian_
body: I've recently get the chance to test this, and found out that I can configure the *User Display Name Attribute* to be from two combination of LDAP fields. This is what I configure in my DELEGATED LDAP configuration to OpenDS on JIRA 6.0
> User Display Name Attribute: cn sn

comments: author: EddieW
body: The original question was specific to Crowd, and at least in version 2.5.3 \< it does not work.

org.springframework.ldap.InvalidSearchFilterException: invalid attribute description; nested exception is javax.naming.directory.InvalidSearchFilterException: invalid attribute description; remaining name 'ou=People,o=org'


author: Jean-Fran?ois FORGET
body: This works perfectly under JIRA Software 7.0.4 without Crowd. Thanks.


author: EddieW
body: I found a solution that works in Crowd, assuming the concatenation you are looking for matched the fields specified in "first name" and "last name" fields.

If crowd is given an attribute it can not find, it will fall back on concatenating first and last name.

![Specifying a bogus field for 'user display name attribute' will concatenate 'user first name attribute' and 'user last name attribute'](http://imgbin.org/images/13826.PNG)


author: LucasA
body: Hi My,

As far as I know, this is not possible:

- <https://jira.atlassian.com/browse/CONF-29272>

Best regards,  
Lucas Timm


author: EddieW
body: Would love to see this too. Our enterprise LDAP server admins never update displayName, and so it uses maiden names and other outdsated information where as givenName and sn are always accurate.

I know other tools allow values like {givenName} {sn} for the attribute to concanate, but this made Crowd blow-up.


Tags: ldap
No users can log into the production Crowd server.
Asked by Raghuram Pulijala:

<br />

All Crowd users could log into Crowd before I restarted Crowd yesterday. After I restarted Crowd no user could log in. The error Invalid Login displays on the Crowd Console log in page. We know the user id's and passwords. I don't know what happened to the configuration. I don't think I made a configuration change that was incorrect and would have only showed up after a reboot. Maybe I made an error in configuration of Crowd weeks ago that would have caused this problem after the reboot yesterday?

I need to get the users able to log in to Crowd console immediately to support the application that use Crowd authentication. I got a notification from Crowd saying I got 963 users counting toward my license of 50!

I can't log in to get the SEN. I can't create a support zip. I should be able to login to Crowd with username admin which would be in the local directory of Crowd. But I cannot. Before the reboot I could.

What change to my Crowd do I need to make to get admin local directory user to be able to log in . I followed the directions to reset the password in the file system and that didn't work: Recovering Your Console application Password.

If I could just get that admin user working to log in to Crowd I could fix the configuration for the 963 users.


Answers:
author: David at David Simpson Apps
body: Duplicates [https://answers.atlassian.com/questions/88709/no-users-can-log-into-the-production-crowd-server](/questions/88709/no-users-can-log-into-the-production-crowd-server)
Can users have more than one e-mail address associated to them?
Asked by Gretar Hauksson:

Greetings!

We have an issue with a user getting rejected (mail sent to JIRA) because he's using a different mail address than the one currently associated to his user. Is it possible for users to have multiple mail addresses in Crowd?

Thanks in advance.


Answers:
author: Sorin Sbarnea (Citrix)
body: No way! cast your votes and curses to https://jira.atlassian.com/browse/JRA-3160
Question regarding change of base DN for a directory
Asked by Morgan Belais:

Hello,

Due to a migration we will have to move the base dn of our main user directory from :

cn=AdministrativeLdap,cn=Windchill_9.1,o=ptc

to

cn=AdministrativeLdap,cn=Windchill,o=ptc

Question is to know if we will have any issue with the users ? or will crowd will reconnect all the users to the correct dn

Thanks,

Morgan


Answers:
author: Harry Chan
body: Hi, this should be fine. You'll just need to update your settings in Crowd. Do a test within Crowd to make sure you can still view the same users.
Connecting Confluence to JIRA for User Management (Without Using Crowd)
Asked by HealthTrust System Engineering:

<https://confluence.atlassian.com/display/DOC/Connecting+to+Crowd+or+JIRA+for+User+Management>

I have follow the above Atlassian documentation on how to configure Confluence to use JIRA for user management. However, when I test the http connection from my Confluence 4.2.5 server to my JIRA 4.3.2 server, I receive the following error.

Connection test failed. Response from the server: The following URL does not specify a valid Crowd User Management REST service

Now, this is confusing to me because in the aforementioned Atlassian documentation, I specifically chose Atlassian JIRA, not Atlassian CROWD. Can I or can I not connect Confluence to JIRA for user management without having Atlassian CROWD set up with JIRA? JIRA currently uses Internal User Directory with LDAP Authentication, and I would like those users to be able to log into Confluence as well.


Answers:
author: Olivier Carbone
body: Thanks for the answer Chris Milam.  
It's running with the JIRA url!

In fact, it's simple to do... However the GUI is very confusing us. Mention of CROWD is not clear, and the sample below the field is: <http://www.example.com:8080/crowd/> :)[](http://www.example.com:8080/crowd/)

Regards,

Olivier


author: Dennis Kromhout van der Meer
body: What urls are you using? Are you using any reverse proxies, or anything that can meddle with the connection?


author: HealthTrust System Engineering
body: The root cause was in fact a network related issue. The error message was confusing, because the On Premise Atlassian products actually use a local version of Crowd Management, even if you do not have a Crowd subscription.

comments: author: Olivier Carbone
body: Thanks to have explain that, the webform is more clear now.

However, how to know the "url of the CROWD server" when it's local version. In my case, know the IP of JIRA, but I don't know the IP of the local CROWD services.

Should have add /crowd after my JIRA url?

How can I check if the url typed is the good one?

Regards,  
Olivier


author: HealthTrust System Engineering
body: There is no URL for the local implementation of Crowd user management, as I understand it. On Premise Atlassian products simply use a local version of Crowd for local user management, and that functionality is built into the product.

There is only one IP address, that of your JIRA server. If you are having trouble connecting, and receiving the same error I received, it's more than likely due to your network not allowing traffic to and from these two servers over the appropriate ports. You should not ammend /crowd after your JIRA url.
Adjust Configuration of Delegated Directory in resulting in an error message
Asked by Stefan Bauer:

When I'm try to adjust configuration of an existing delegated directory. Crowd is showing me following error message:

{panel}

There was an error in updating the directory. Please check the fields to ensure all entries are valid.

{panel}


Answers:
author: Rodrigo Girardi Adami
body: Hi Stefan,

I'm not sure if you have passed through this error already, but have you checked the Base DN and the LDAP directory URL? usually those are wrong in the configuration and can cause this error.

Regards,

Rodrigo


author: Stefan Bauer
body: Delegated Active Directory configuration was correct, because it was actively used and was working all the time, but any change to LDAP parameters was rejected.

Finally I was working around this, by creating a new directory with adjusted LDAP configuration and import all the user data from original one.

This is kinda outdated for me.So no need to follow up here.


Tags: directory

ldap

user-management
Unable to sign into the crowd console
Asked by Alex Essington:

Crowd isn't allowing me to sign into the console. Authentication with the openID server, stash, JIRA, etc works fine. I've tried resetting the SSO token and it didn't solve the issue.


Answers:
author: Septa Cahyadiputra
body: Hi Dustin,

In order to get a better idea of the issue in hand, you might want to review your *atlassian-crowd.log* located at *\<crowd_HOME_Dir\>/logs/atlassian-crowd.log.*

If you are able to access other application, most likely the cause of the issue is due to insufficient permission to access your Crowd console. You wil need to be the member of *crowd-administrators (default)*group and the directory where your user reside in need to be added into "Crowd" application in Crowd console.

If both condition is already met, the cause of the issue is due to invalid IP address. Crowd will only allow access from registered IP address into its application including Crowd console which is configured as "Crowd"application. You might want to review this KB is this is the cause of the issue:

<https://confluence.atlassian.com/display/CROWDKB/Client+Host+is+Invalid>

Hope it helps.

Cheers,  
Septa Cahyadiputra
License Problem with crowd server
Asked by Thomas Weber:

Hi my problem is, that we have a lto of User in our AD. But only an small Group of them have to work with Jira. for an ergonimic Usage of the JiraSysten we have connected uor JraSystem with a Crowd server wich conncets our Active Directory. MyProblem is that the crowd server counts all ursers in our AD for the Server-Licensing and not the Selected GRoup.

Is it possible to License only this small Group of users and how i have to configure the Crowd directory


Answers:
author: William Zanchet [Atlassian]
body: Hi Thomas,  

Yes there's a way to reduce the scope, to get the users just from a group in LDAP. I found this knowledge base about this, that will explain how to write a LDAP filter.  

https://confluence.atlassian.com/display/DEV/How+to+write+LDAP+search+filters  
Now you can get just people that are inside a certain group in the AD.  

To configurate that in Crowd, you can go to Directories \> find your AD there, and click on the "Edit" and should be a field like "LDAP Schema" then type your LDAP filter there.  

Hope this helps.  

Cheers,  

WZ  

comments: author: Thomas Weber
body: Hi,

Thank you for Your Quick answer. I fix the Problem in an other Way.

After a short workshop with our AD-Administrator we decided to build a new OU in the AD and copy all the Jira users to this OU an make sone Gruops there so.

Then i chang the Base DN of the Connector from CN_=Users to OU=OU:Jira_User.

so i need to license only this users an i can use the group for the Rights configration in jira.

Cheers,

Thomas
Custom field doesn't display on issue view even after added to view/edit tab
Asked by S S:

Hi Team,  

We have a custom field "xyz" added to one of the tabs in view/edit screen. This field is used in customer view.  

After the ticket is created the xyz field doesn't appear on the selected tab instead it appears on the default tab.   

I want this field to be visible on the selected tab. How to do this?  

Thanks in advance


Answers:
author: Nicolas Grossi
body: [@S S](/t5/user/viewprofilepage/user-id/4932580) You might check the screen and the project associated too.

Nicolas

comments: author: S S
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185), Thank you for responding.  

The field is associated with the project screens.   

To be clear - We do not have tabs on create screen but we do have them on view/edit screens.


author: Adolfo Casari
body: I believe this depends on the type of the customfield. For instance if it is a datetime or User, it won't appear in the tab but in the issue View (or default tab if you will) in the Dates or People section.


Tags: assets

cloud

custom-field

field

jira-service-management

jira-service-management-cloud

screen

tab
How to find the organization names the customer is associated with ?
Asked by Shaik Moid Ahmed:

Hi All,

In our Jira servicedesk system we have servicedesk project in which we have multiple organizations. I want to know the list of organizations user/customer is associated with. Do we have any rest api which we can use to pull the Orgs name a particular user is mapped with.


Answers:
author: Shaik Moid Ahmed
body: Hi,

Is there anyone who can answer or help me with my query here.


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Hi, I'm searching a way to get an organization (customfield_10002) id using Rest API.
Asked by Ilia Rahmilov:

The scenario is:  
Ticket are opened automatically using a API,  
when opening the ticket I know the name of the organization but not the id.  
I would like to search for the organization id using the name I already have.

couldn't find the way.  
Does anyone know of any way I could extract the organization ID based on the organization name using api?


Answers:
author: Rilwan Ahmed
body: Hi [@Ilia Rahmilov](/t5/user/viewprofilepage/user-id/4849907) ,

Welcome to the community !!

Go to your service project settings --\> Customers.   
You can see the Organizations mapped to your project. Click on the name and new page opens. It will have the ID

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336068iAD13949316EDBE88/image-dimensions/277x149?v=v2 "image.png") ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336069iAF20D552750B730F/image-dimensions/264x137?v=v2 "image.png")

comments: author: Rilwan Ahmed
body: To see all the organization in your Jira instance, go to Admin settings --\> Products --\> Organization.

Direct url: https://\<baseURL\>.atlassian.net/jira/settings/products/servicedesk/organizations


author: Ilia Rahmilov
body: Hi Rilwan,  

I need to find it with API, not with the GUI.  
Is it possible?

THX


author: Sandhya Thottamkara
body: Hi Ilia,

You may try using this experimental api -

GET /rest/servicedeskapi/organization  

Cheers!  
Sandhya


author: Ilia Rahmilov
body: Hi Sandhya,  

The experimental api does not have the option to search organization by its name.  

still stuck.  

Thank you


author: Sandhya Thottamkara
body: Hey Ilia,

Yes, unfortunately this cannot take name as a parameter and get you the results for organization id. We do not have an api for this as of now.

Cheers!  
Sandhya


author: Rilwan Ahmed
body: Hi [@Ilia Rahmilov](/t5/user/viewprofilepage/user-id/4849907) ,

All possibilities regarding Organization api is explained in

<https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-group-organization>


author: Ilia Rahmilov
body: Thank you,  
hopefully this option will added in the future


Tags: cloud

jira-service-management

jira-service-management-cloud
Billing History
Asked by Garry Raymond Bryan Suwu:

Hi,  

I cannot find my billing history, since I moved to free plans from premium.  
Where can i find it?  

Thanks  
Garry


Answers:
author: Trudy Claspill
body: Hello [@Garry Raymond Bryan Suwu](/t5/user/viewprofilepage/user-id/4920234)

Welcome to the Atlassian community.

Have you tried looking in the Billing section of <https://my.atlassian.com> ?

comments: author: Garry Raymond Bryan Suwu
body: Hi Trudy,  

The issue has been resolved, since i have contacted support team, and it looks like my email is not registered as billing owner, and it has been added yesterday. Now it works very well.  

Thanks Trudy for your answer.

Regards,

Garry


Tags: cloud

jira-service-management

jira-service-management-cloud
two separate transition toward two separate status
Asked by ABDOULAYE BASFAR:

hello Dear,

I would like to know how to run two separate transitions at once toward two separate status


Answers:
author: Laurie Sciutti
body: Hello [@ABDOULAYE BASFAR](/t5/user/viewprofilepage/user-id/5544267) \~ can you elaborate a bit more? As [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) pointed out, you cannot have multiple "status" values at the same time, but you can certainly have multiple "steps" as far as automations in the background (i.e. an automation can transition to a status and then to another status based on certain conditions). It would help to know a bit more about what you are trying to do to provide a suitable solution.


author: Rilwan Ahmed
body: Hi [@ABDOULAYE BASFAR](/t5/user/viewprofilepage/user-id/5544267) ,

Welcome to the community !!

This is not possible. A ticket can be in only one status at the given point of time.

If you can explain your scenario/case, I can try to get the possible solution.

comments: author: ABDOULAYE BASFAR
body: Hello [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861)

Thank you for the answer

I'm in a situation where two separate steps need to be executed simultaneously


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I link Asset Objects automatically
Asked by Fabian:

Hello guys,

I am the IT Administrator of my company and new to Jira Assets.  
In the future, I need to use Jira Assets for our IT Asset Management.  
I have two problems:

1. I imported our company's Windows PCs with the Discovery Tool. In addition to that, I used the JSM Assets - Microsoft Entra ID Addon to import the users. Now, I want to create a link between the users and the computer objects. The computer objects have the attribute "Last User", and the user object has the attribute "On Premises SAM Account Name", which both contain the username. How can I create a reference for all users to the computer with the matching attribute?

2. When a user creates an issue, I want to have an asset field in the Issue View that gets automatically filled with the Azure user of the issue creator. I think this should be possible with automation, but I have no idea how.

I would be very grateful if someone could explain to me how I can implement this.


Answers:
author: Adolfo Casari
body: 1. Use a CSV import to update a reference field from User to Computer (type Object) that you need to add to the User object type in Assets. For the CSV download both objects to CSV and based on those 2 fields you mentioned make a new CSV where each row has the User Label and the label(s) of the computer(s) he has.

2. Create an Assets type customfield (i.e. User) and in that customfield configuration specify that the Jira user from the Assets User object equals the issue reporter. Note that you need to create an attribute of type Jira User and fill it with a CSV import using the username for each of your users.

Hope it helps.

comments: author: Fabian
body: Thanks for your answer. It would probably work the way you explained it, but i need to do this automatically for new users/PCs.

I don't want to manually create a CSV and import it, everytime a user is added or a user logs in to a new PC.


author: Alonzo Kennedy
body: Hello [@Fabian](/t5/user/viewprofilepage/user-id/5545951)

DId this work?


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
How to Configure Custom Email Address for Notifications in Jira Service Management?
Asked by Rajat Samseriya:

Hello Atlassian Community,

I am currently using Jira Service Management (JSM) for our project "xyz My Support." We have set up various issue types and automated notifications to our support team. However, the email notifications are being sent from the default email address format (e.g., **supportesolutions.com@hinditron.atlassian.ne** t). We would like to configure a custom email address (e.g.,**support@esolutions.com**) for all outgoing notifications so that our clients receive emails from this address instead of the default one. Could anyone provide a step-by-step guide on how to configure this custom email address for notifications in Jira Service Management?

urgent! please help me to fix this issue.


Answers:
author: Trudy Claspill
body: Hello [@Rajat Samseriya](/t5/user/viewprofilepage/user-id/5501126)

Navigate to your Service Management project and select Project Settings, then Email Requests. The page that displays has information about the Reply-To email address used in notifications generated by the project.

There are links on that page that will bring up more information about changing the Reply-To email address.

![Screenshot 2024-07-17 at 11.40.57?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336149iFD36B69A40FB81C2/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 11.40.57?AM.png")


author: Adolfo Casari
body: Also in Project Setting , under Summary, there is an option to define a custom email address (in Notifications) for all notifications from that Project.


Tags: cloud

jira-service-management

jira-service-management-cloud
Request Type shared between multile projects.
Asked by Oleksandr Salashynskyy:

Hi,

i need to modify fields in Request Type and i have the necessity that this change will be applied to multiple projects. There is a way to do it? I don't find something like Request Type schemas to share between projects.

Thank and best regards.


Answers:
author: Rilwan Ahmed
body: Hi [@Oleksandr Salashynskyy](/t5/user/viewprofilepage/user-id/5545931) ,

Welcome to the community !!

Request types are limited to single project. You don't have schemas to be shared. To update request types, go to project settings --\> Request types.

**Please note:** One request type can be used in different request type groups in same project.


author: Cristian IONESCU
body: Hi Oleksandr,

I hope this message finds you well.

Unfortunately, it is not possible to share customer requests across multiple projects as they are limited to single project use. However, there is a practical workaround you can utilize: Forms.

You can create a Form within one project and then duplicate it across the projects where it is needed. This method will help you manage requests efficiently across different projects.

For more detailed instructions on how to build and duplicate Forms, please refer to this [link](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/).


Tags: cloud

jira-service-management

jira-service-management-cloud

request-type

sharing
Concatenated custom field
Asked by Lurd Rodriguez:

I would need to know if it is possible for one of the custom fields to be set as a concatenation of several fields.

Thankyouu


Answers:
author: Nicolas Grossi
body: [@Lurd Rodriguez](/t5/user/viewprofilepage/user-id/5545901) Welcome! You might want to check this thread: <https://community.atlassian.com/t5/Jira-questions/Concatenate-three-custom-fields-into-new-custom-field/qaq-p/1782020>

Nicolas


Tags: attribute

custom-field

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

scheme