youngmon/atlassian-qna huggingface dataset:
Automation to cascade field value from children to parent tickets
Asked by Vasanta Kumaar:

Hi Team,

We like to know if there is a way in Jira to read from the "child" issue tickets (ie: User Story) linked to a Parent one (ie: Epic) and cascade/copy the info to same custom field present in Epic issue type.

Thanks,

Vasantakumaar


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You could use the JSON value on the automation rule, as shown in the following links. <https://community.atlassian.com/t5/Jira-questions/Automation-rule-copy-parent-value-from-cascading-select-fields/qaq-p/2134425> \&

<https://community.atlassian.com/t5/Jira-questions/Automation-Copy-select-list-cascading-custom-field-from-an-issue/qaq-p/2347573>


author: Duc Thang TRAN
body: Hello [@Vasanta Kumaar](/t5/user/viewprofilepage/user-id/1215588)

For child value of cascade : {{issue.fields.customfield_xxx.child.value}}

If you want copy to Epic , you can try something like that

"update": {  
"customfield_xxx": \[  
{  
"set": {  
"value": "{{triggerIssue.fields.customfield_xxx.value}}",  
"child": {  
"value": "{{triggerIssue.fields.customfield_xxx.child.value}}

:)

comments: author: Vasanta Kumaar
body: Hi [@Duc Thang TRAN](/t5/user/viewprofilepage/user-id/5371199)

Thanks for the above JSON values. I have tried and got below error:

**(data was not an array (customfield_XXXXX))**

Please let me know what might be the issue.

Thanks,

Vasantakumaar


author: Vasanta Kumaar
body: Hi [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) \& [@Duc Thang TRAN](/t5/user/viewprofilepage/user-id/5371199) ,

Thanks for the answer, will check and update.

I have another issue, what? If another child problem is added to the parent ticket, and automation runs, the existing value of the custom field will be cleared and replaced with the new one. How to avoid.

Thanks,

Vasantakumaar

comments: author: Duc Thang TRAN
body: Hello [@Vasanta Kumaar](/t5/user/viewprofilepage/user-id/1215588)

In this case, I suggest adding if else conditions to modify the value of parent field cascade if the parent's cascading field is empty or other condition


Tags: data-center

jira-data-center
The request send through Email channel
Asked by Liek Wai:

Hi all,

We are having some issues with this.

Those emails sent through the email channel are not logged as Emailed Request and those TO and CC email addresses are not assigned to the Request Participant.

Kindly help with this.

Many Thanks.

LiekWai


Answers:
author: Asha Goyal
body: Hello [@Liek Wai](/t5/user/viewprofilepage/user-id/5523912)

It seems that you are using the Jira servcie management. Could you please double check if all the settings are done as expected. Please refer to the link below to further check:

<https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html>

Or if you have any other specific question please share more details.

Thanks


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to extract sum of user worklogs for previous week using Jira automation
Asked by admin641:

Hi,

I am trying to setup a Jira automation rule to send up a notification to the Jira users in my instance if they have not logged a certain number of hours for a week. This notification willl serve its purpose as a reminder so that the assignees can go and complete their missing time entries for the previous week.

I have managed to setup the Jira automation rule upto some extent and I am stuck with the part where I need to extract the user's worklog sum for the past week and compare it against the defined value.

Appreciate it if someone can help me out here. I will list down what I have managed to build up so far.

*** ** * ** ***

Variables:

{{issueAssignee}} \> {{#lookupIssues.assignee.distinct}} {{displayName}} {{/}}

{{sumOfWorklogs}} \> {{lookupIssues.worklog.timeSpentSeconds.sum()}}

![rulePart-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/330523i5874F7D977746F8A/image-size/large?v=v2&px=999 "rulePart-3.png")

![rulePart-2.png](/t5/image/serverpage/image-id/330519iDE753A794B839C7A/image-size/large?v=v2&px=999 "rulePart-2.png")![rulePart-1.png](/t5/image/serverpage/image-id/330521i615987E6058C7C34/image-size/large?v=v2&px=999 "rulePart-1.png")


Answers:
author: Wojciech Wardaszko _HeroCoders_
body: Hi [@admin641](/t5/user/viewprofilepage/user-id/5523896)

Welcome to the community.

I must tell you that your design has a fundamental flaw - you're looking for issues to which the user is assigned and then summing up time spent on that issue, but there's no guarantee that all worklogs in scope were added by the current assignee.

The problem you're trying to solve here - sending automated emails when worklogs from a user do not meet a required quota of TotalTimeSpentSeconds in a given time period, is one of the reasons there are [so many time-tracking and reporting apps in the Atlassian Marketplace](https://marketplace.atlassian.com/search?query=time+tracking&product=jira&hosting=cloud). There is a lot at play here, and Automation is not the best tool when the level of complexity and data obscurity reaches Jira worklog levels.

It is not impossible to achieve what you need, but you must build the whole logic behind it with multiple requests to Jira API and factor in multiple possible cases.

I strongly recommend considering one of the apps, especially our [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-time-tracking-timesheets-pro?hosting=cloud&tab=overview). It has the feature of [Outliers Filter and messaging,](https://docs.herocoders.com/clockwork/email-notifications-to-users-who-missed-their-work) which does exactly what you're trying to achieve.

If you have any questions, feel free to reach me or my colleagues through our [service portal](https://herocoders.atlassian.net/servicedesk/customer/portal/7) .

Cheers!


Tags: cloud

jira-cloud
moving issue from backlog
Asked by Allen Lee:

how can I moving issue from backlog ?

when i moving issue order , it will show up a error

" something's gone wrong , refresh the pae and try again "

how can I fix it ? thanks

![??.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/330513iA872D7E7C98D7401/image-size/large?v=v2&px=999 "??.PNG")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Looks like you are moving the issue from backlog to a sprint. Go to project settings \>\> permissions, make sure you have the following permissions.

\* Manage sprint permission

\* Schedule issue permission

\* Edit issue permission


Tags: backlog

cloud

issue

jira-cloud
Error in jira cloud migration
Asked by ZeroDev:

I am trying to migrate my jira cloud to another account/site. But I am getting this error and can't seem to revert the migration.

Is there any way to just reset my jira cloud site back to zero?

![Screenshot 2024-06-19 112459.png](/t5/image/serverpage/image-id/330511i9EF42B5CB12DF955/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 112459.png")


Answers:
author: Juan Carlos Pin
body: Hi [@ZeroDev](/t5/user/viewprofilepage/user-id/5523876) !

Have you tied to import this site to a Sandbox site? There you can tinker what you need and see how it behaves.

You can check this out.

[Manage Atlassian product sandboxes \| Atlassian Support](https://support.atlassian.com/organization-administration/docs/manage-atlassian-product-sandboxes/)


Tags: cloud

jira-cloud
How to change the filter/group by defaults
Asked by Tristan:

Hello,

I am trying to edit and customise parts of my jira project a little bit better to include custom fields that have been created.

An example would be "Project Categories" as a custom field. I am trying to get them to appear here in the project under the "Board" but cannot find a place that allows me to modify this unless I scroll to the bottom of the "filters" and click the drilldown for Custom Fields.

How can I embed these into the immediate dropdown and change the existing fields there?

![Screenshot 2024-06-19 at 11.01.09?AM.png](/t5/image/serverpage/image-id/330495iEC7B660E22A2925C/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 at 11.01.09?AM.png")![Screenshot 2024-06-19 at 11.00.54?AM.png](/t5/image/serverpage/image-id/330496iF22536A6FC082278/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 at 11.00.54?AM.png")


Answers:
author: Bo Zhao
body: Hi [@Tristan](/t5/user/viewprofilepage/user-id/5248947)

Looks like custom fields are always at the bottom of the Filter list, but you have the option to save the filters once you build them, once saved or starred, they should always appear on top of your filter list.

![Jira Filter.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330505i17E88F1BC038B4F4/image-size/large?v=v2&px=999 "Jira Filter.jpg")

comments: author: Tristan
body: Ah, this method is great!! Thanks so much [@Bo Zhao](/t5/user/viewprofilepage/user-id/2926611) , I didnt realise this part.


author: Nicolas Grossi
body: [@Tristan](/t5/user/viewprofilepage/user-id/5248947) If i do not misunderstand you, that is the way it works.

You do not need to use a custom field for project categories as it a built in feature and you can search for it too.

Nicolas

comments: author: Tristan
body: Hey Nicholas! Are you referring to the "Category" built in feature which is displayed in the above screenshot? If so - this one is shared across many projects in our organisation and is also locked down, so it cant be edited.

This is why i created a custom field and im wondering how to get that custom field represented there instead of categories :)


Tags: cloud

jira-cloud
how find comment by Created Date
Asked by Dima Astahov:

Is it possible somehow to run JQL or Basic to find my issue which was posted on certain date, Is it possible to run my filter by Comment.Created = '2024-04-04' somehow??

Looks like all filter options related to ISSUES ?

Maybe there are some 3rd parties tools ?

Thanks

D


Answers:
author: Trudy Claspill
body: Hello [@Dima Astahov](/t5/user/viewprofilepage/user-id/613693)

The filtering capabilities are designed to give you a list of issues based on criteria.

Are you trying to get a list of issues or a list of comments? What are you trying to get as a result of your filter?

There are a few third party apps that extend the filtering functionality.

[Enhanced Search](https://marketplace.atlassian.com/apps/1221331/enhanced-search-jql-subqueries?hosting=cloud&tab=overview) is one. It adds the "commentedOn" field to JQL.

<https://docs.adaptavist.com/sr4jc/latest/features/scriptrunner-enhanced-search/jql-keywords#commentedon>

[JQL Search Extensions](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira?hosting=cloud&tab=support) is another. It adds the CommentedOnDate option.

<https://appfire.atlassian.net/wiki/spaces/JQLSEARCH/pages/604209943/Comments+JQL+Functions#CommentedOnDate>

You can find other similar third party app in the [Atlassian Marketplace](https://marketplace.atlassian.com).

[https://marketplace.atlassian.com/search?hosting=cloud\&product=jira\&query=jql](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=jql)


author: Nicolas Grossi
body: In addition to [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)'s comment, you might take a look at this link too: <https://community.atlassian.com/t5/Jira-questions/Find-comments-added-on-specific-date-by-specific-user/qaq-p/1758044>

HTH

Nicolas


Tags: cloud

jira-cloud
Is JIRA cloud continuously deployed or are there versions?
Asked by Fieran Mason-Blakley:

question is as I wrote it.


Answers:
author: Susanna Babayan
body: the changes are usually added to your instance by Jira itself. in the admin section you can choose how the releases are made ![release tracks.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/330475i159287FB68BC7177/image-size/large?v=v2&px=999 "release tracks.JPG")

comments: author: Trudy Claspill
body: Note that Release Tracks are available only with the Premium and Enterprise subscription plans.

Without that option changes are being continuously rolled out by Atlassian, but not necessarily delivered to all clients simultaneously.


author: Fieran Mason-Blakley
body: Thanks Susanna - this is most helpful


Tags: cloud

jira-cloud
Can we get a button to copy ticket's description
Asked by ALEX VAN STRYDONCK:

Since the arrival of Ai and chatgpt, my work has changed a lot, I almost copy the ticket description for all ticket in chatgpt in order to start my analys.

Sometime when not with mouse and keyboard, exemple and have to copy/paste for dozen of ticket, I'm loosing lots of time.

A simple copy to clip board option like you offer for ticket url would be AMAZING.

Please do it, it's so simple change that could provide so much.

Thanks,

Alex


Answers:
author: Bo Zhao
body: Hi [@ALEX VAN STRYDONCK](/t5/user/viewprofilepage/user-id/5523680)

Yeah, I don't think there is a native Jira function for a one-button copy like this, I do see a similar suggestion was posted on Jira Cloud long ago but unfortunately, no major activities going on at this stage, you can view and add your comment here if you wish to: [JRACLOUD-79805](https://jira.atlassian.com/browse/JRACLOUD-79805)

Alternatively, maybe you can try apps from the marketplace, like [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?hosting=cloud&tab=overview) or [Copy Issue Link](https://marketplace.atlassian.com/apps/1225783/copy-issue-link?hosting=cloud&tab=overview), they may not come as free though. :(

Regards.

Bo


Tags: cloud

jira-cloud
PassIng the URL of the current issue via comment using Post Function (Comment Related Issues PF)
Asked by Fabio Vintorin:

How could I pass the URL of the current issue via comment using this Post Function? Example, if I want to pass the person responsible, I use currentUser.name


Answers:
author: Bo Zhao
body: Hi [@Fabio Vintorin](/t5/user/viewprofilepage/user-id/4570153)

The format of the Jira issue URL is always going to be like:

```
https://<your-domain>.atlassian.net/browse/<issueKey>
```

You can pre-fill the domain if it is always the same and get the Issue key using the variable.

Regards,

Bo

comments: author: Fabio Vintorin
body: TKS !!


author: Fabio Vintorin
body: I'm going through this entire comment, what would it look like including the URL?

currentUser.name + ", solicitou aprova??o e comentou: " + "\\n" + transientVars.comment + "<https://jira.sinqia.com.br/browse/>\<issueKey\>"


author: Chisato Saito
body: Hi

How was this problems so far?

I'm looking for the way to add next issue via comments by automation rule.

I did it by Manually trigger. However I can't by automation trigger like status transaction.


Tags: cloud

data-center
Board Quick Filter buttons constantly reset
Asked by Jason Coan:

Steps to reproduce:

1. Open a board.

2. Expand the Quick Filter dropdown list, enable the bottom option to display the quick filter buttons.

3. Click on any ticket on the board to open the ticket details.

Result: Quick Filter buttons are turned off.

Is there something I can do on my end to make that option stay turned on?


Answers:
author: Jason Coan
body: I found the problem. In the View Settings menu, there's a Quick Filters option.

After I enabled the buttons via the View Settings menu, the quick filter buttons don't turn themselves off after viewing a ticket.


Tags: cloud

jira-cloud
Upgrading ProForma Lite "quickly and easily" - what does this mean?
Asked by Dave Liao:

I just installed ProForma Lite, and went to its admin screen. There's a banner message on the admin screen, that reads:

![Screenshot 2024-06-18 at 15.13.52.png](/t5/image/serverpage/image-id/330460i02CA2967396CB59A/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 at 15.13.52.png")

Anyone know what the third bullet means?

*You can upgrade quickly and easily without losing existing forms or form data*

?\\_(?)_/? {#toc-hId--354414347}
--------------------------------


Answers:
author: Mikael Sandberg
body: Could it be a reference to that you can update to ProForma Full without loosing existing forms? That's my understanding after reading the documentation for it, [Upgrading from ProForma Lite to ProForma Full](https://confluence.atlassian.com/proforma/upgrading-from-proforma-lite-to-proforma-full-1087521111.html).

comments: author: Dave Liao
body: Ahh, that makes sense! I totally misread the bullet as something else ?


Tags: addon-com.thinktilt.proforma.add-on

data-center

jira-data-center

jira-server

proforma

proforma-lite

server
I cannot update issue type or add jira points
Asked by roitpak:

I was tweaking around making custom issue types in jira then suddenly it stopped working. I cannot set jira points and even update the already present issue types.

![Screenshot 2024-06-19 at 00.45.26.png](https://mail.google.com/mail/u/0?ui=2&ik=94cd4f92ae&attid=0.1&permmsgid=msg-a:r-2596421488414306752&th=1902cbaa8b174982&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ8izC5t4sb4CNGNxY4BH0maj85IqD2HY-gISsx6C5DAxaG-07_MZf-iHMrSrw4ivlUPpG-2q7p8bsrRk1zn6fmiO9veVs_rmOZgi6H_XdPDEC9Ek--sP6gAdng&disp=emb&realattid=ii_lxkrrqxn0)


Answers:
author: Nicolas Grossi
body: [@roitpak](/t5/user/viewprofilepage/user-id/5523666) If its a "something went wrong" message it might be a bug, but as your license is free you are "limited" to the community feedback only.  

Maybe someone from @Atlassian will be able to help you shortly

Nicolas


author: Nicolas Grossi
body: [@roitpak](/t5/user/viewprofilepage/user-id/5523666)

Welcome! Could you please check your image ? It appears to not be displayed preperly.

Nicolas

comments: author: roitpak
body: That is the issue there, when I go into settings and issue types. It always shows this, Something went wrong.


Tags: cloud

jira-cloud
Cannot change the date format
Asked by Madar_ Andrew:

I am trying to change the date format of a custom field date.

I'm getting an error when I try to edit it and change format.

![format EndDate.JPG](/t5/image/serverpage/image-id/330457iB0CB507F58FB350E/image-size/large?v=v2&px=999 "format EndDate.JPG")![format EndDate Error.JPG](/t5/image/serverpage/image-id/330458i3CB5DB288F004D23/image-size/large?v=v2&px=999 "format EndDate Error.JPG")


Answers:
author: Nicolas Grossi
body: [@Madar_ Andrew](/t5/user/viewprofilepage/user-id/5149198) You might want to take a look at this thread: [https://community.atlassian.com/t5/Jira-questions/Change-date-format-displayed-on-various-fields-in-tickets/qaq-p/1653421#:\~:text=In%20order%20to%20change%20the,the%20date%20and%20time%20formats](https://community.atlassian.com/t5/Jira-questions/Change-date-format-displayed-on-various-fields-in-tickets/qaq-p/1653421#:~:text=In%20order%20to%20change%20the,the%20date%20and%20time%20formats).

Nicolas

comments: author: Bill Sheboy
body: Hi [@Madar_ Andrew](/t5/user/viewprofilepage/user-id/5149198)

Yes, and...to Nicolas's answer:

In an automation rule, using the date / time formatting produces a *text value*, such as for sending a message or email. It does not impact the field itself (unless the field was plain text).

Kind regards,  
Bill


author: Madar_ Andrew
body: Is there a bug in reformatting date fields or is it a matter of changing the default format? And if the default format can be changed, is it a change for all projects in Atlassian or can it be applied to a single project?

Thank you,


Tags: cloud

jira-cloud
Can I move a card in Trello from one board to another without losing the Typeform?
Asked by Simon Hargreaves:

The Typeform link becomes corrupted when it's moved away from the original board, guessing the data is stored in the power-up?

I have multiple Ads linked to Typeform that are sent to different boards in Trello.

Although it would be better to use one board to manage all leads.

is this even possible?


Answers:
author: milynnus
body: [@Simon Hargreaves](/t5/user/viewprofilepage/user-id/5268687)

you get to see your Typeform data because the power up is activated in board. To use the data on another board you need to extract the data and save it on the card eg in CF or description. This process in itself is not trivial but can be done via a http request to some services.
PAGAMENTO
Asked by Michelle vilanova digital:

Eu paguei a fatura anual de 60 d?lares pelo plano standard anual. Agora tem v?rias outras cobran?as de 60dolares. Eu n?o estou entendendo, gostaria de ajuda em portugu?s se for poss?vel.


Answers:
author: Oliver S
body: Hi Michelle, welcome to the community!

Happy to work through these unexpected charges with you. Would recommend reaching out to us via our contact form so we can discuss account specific details securely: <https://trello.com/contact>

In the meantime, the following guide explains how subscriptions work in Trello, alongside useful information on what's considered a billable and non billable user: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>. It's possible that you might have added someone to multiple boards in your Workspace - making them a multi board guest, resulting in you being billed for an additional user.

Our team is happy to assist via a support ticket. :)
Left sidebar is only showing 2 of my boards, even though I have more.
Asked by Ashley Lawson:

I have created 3 boards now, and only 2 of them are showing on the sidebar. I can see them all by clicking on "Boards" on the top of the left sidebar, but this is a cumbersome step. It would be much more convenient to see all of my boards on the left panel so that I can move back and forth between them easier and faster. Can someone help me with this?


Answers:
author: bmort
body: Hi Ashley! My name is Brian, I am an engineer at Trello. This isn't expected behavior, and it might be because of a change I made recently. Thanks for reaching out to let us know. I will work on a fix and let you know when it's out!
Cover colors have all changed to muted colors that all look the same
Asked by Andrew Ridinger:

When I logged on the other day, I noticed that all my yellow and green color covers had changed. Yellow is now a burnt brownish and green is also a deeper, browner shade.

When I went in to put them back, I found that all the choices for cover colors had changed from the regular primary+ colors to several shades of brown and several shades of purple osh. Im colorblind, so to me, it looks like 3-5 squares all with the same color.

I know there were label color updates, but I don't see how to do anything other than choose what's on the page and it doesn't make sense that the pretty colors would all change to just a few repeated not-so-pretty colors. Is this happening elsewhere or just me?

Any ideas how to fix it? Thanks!

![IMG_4515.png](/t5/image/serverpage/image-id/269044i038960A0999AABEA/image-size/large?v=v2&px=999 "IMG_4515.png")


Answers:
author: David Bakkers
body: Hello [@Andrew Ridinger](/t5/user/viewprofilepage/user-id/5268630)

Change from [Dark Mode](https://blog.trello.com/introducing-trello-dark-mode) back to Light Mode.

comments: author: Andrew Ridinger
body: Thank you, that worked. Is this still a bug with a recent release? I had it set to automatic, so it was aligning with my phone's universal setting for dark mode, and it was working just fine for a while.   

thanks for your help!
Does trello reduce the quality of video and images that are attached to a trello card
Asked by Aron Duty:

I want my team to use trello as a communication point and be able to share content via the trello board. My concern is the degradation of the quality. Is it better to add an outside like to let's say a google drive with the content or just add the video straight to trello?


Answers:
author: Melo
body: Hi [@Aron Duty](/t5/user/viewprofilepage/user-id/5268564)welcome to the community!

Here is the documentation about Trello attachments: <https://support.atlassian.com/trello/docs/adding-attachments-to-cards/>

I don't think there a limitation regarding the quality, but there are limitations regarding the size of the file(10 Mb per attachment file, or 250 Mb for paid members). Also for videos I know you can preview it but I don't think you can play it entirely before downloading the file.

I hope that helps.

Cheers,

Melo