youngmon/atlassian-qna huggingface dataset:
reset password issue - link in email not working
Asked by Thomas Lederer:

When a user tries to reset his/her password a link is sent as expected. Then the user enters his/her new password twice and then the following error message appears:  

Anyone having the same issue? Just installed the Version 7.18.1 - has it to do with this version? Thanks.  

Oops - an error has occurred {#toc-hId--552974211}
--------------------------------------------------

[![logo](https://tsvh-wassersport.de:8543/images/logo/confluence-logo-adg3.svg "Confluence")](https://tsvh-wassersport.de:8543/)System Error {#toc-hId-1934538622}
------------------------------------------------------------------------------------------------------------------------------------------------------------------

A system error has occurred --- our apologies!

For immediate troubleshooting, consult our **[knowledge base](https://confluence.atlassian.com/confkb)** for a solution.

If you would like to receive support from Atlassian's support team, ask your **[Confluence administrator](https://tsvh-wassersport.de:8543/contactadministrators.action)** to create a support issue on [Atlassian's support system](https://support.atlassian.com/) with the following information:

1. a description of your problem and what you were doing at the time it occurred
2. a copy of the error and system information found below
3. a copy of the application logs (if possible).

Your Confluence administrator can use the **[support request form](https://tsvh-wassersport.de:8543/admin/raisesupportrequest.action)** to create a support ticket which will include this information.

We will respond as promptly as possible.  
Thank you!

[**Return to site homepage...**](https://tsvh-wassersport.de:8543/)

### Cause {#toc-hId--1669867200}

**User \[Anonymous\] does not have the required privileges.**

### Referer URL {#toc-hId-817645633}

[https://\<confluence-server\>/resetuserpassword.action?username=xxxxxxxxxr\&token=ec31817f4b0c39bb1cc13c0d4xxxxxxxxxxx5adb98](https://tsvh-wassersport.de:8543/resetuserpassword.action?username=xxxxxxxxxr&token=ec31817f4b0c39bb1cc13c0d4xxxxxxxxxxx5adb98)


Answers:
author: Andy Tooke
body: Hi there. We are currently having the same issue on version 7.13.7 (which has had the same security fix applied to it as 7.18.1)  

Atlassian have confirmed that it is an issue, and have raised a bug ticket: <https://jira.atlassian.com/browse/CONFSERVER-79041>


author: Fabienne Gerhard
body: We from Team XALT have a running workaround plugin for our customers - no guarantee! Tested on multiple systems.

Check out and feel free to download [BUGFIX](https://docs.xalt.de/pldoc/confserver-79041-423364976.html)


Tags: confluence-server

password

server
Update version after confluence vulnerability
Asked by GLAM SOFTWARE:

Hi,

We have seen the vulnerability in confluence and wanted to update our confluence.

What I think is that my confluence license has expired and I wanted to know how I can update the version due to your vulnerability

Thanks.

Marc.


Answers:
author: Andy Heinzer
body: Please visit <https://my.atlassian.com/>

I can see that your account does have a valid and active server license. You might need to obtain the updated license key from that site and apply it to your site in order to be able to complete this upgrade.

Andy


author: Fabio Racobaldo _Herzum_
body: Hi [@GLAM SOFTWARE](/t5/user/viewprofilepage/user-id/2643334) ,

unfortunately you can upgrade your Confluence instance just if your license is valid.

Fabio

comments: author: GLAM SOFTWARE
body: Hi,

And what is the next step I must do to update the confluence?

Thanks,


Tags: confluence-server

cve-2022-26134

server
Patching for CVE-2022-26134 without maintenance/support
Asked by Jeff McMurray:

Our maintenance/support contract ended, we're on LT 7.13

Are we able to patch to 7.13.7 without an active support license?

The plan was to migrate to the cloud service, which is why it lapsed.


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Jeff McMurray](/t5/user/viewprofilepage/user-id/4963331) ! Welcome to the Atlassian Community!

To update your version of Confluence, even to the 7.13.7 version, you'll need an active license/maintenance agreement.

You actually need to be current for your migration as well.

One solution I see is getting a trial Data Center license. Details are here: <https://support.atlassian.com/migration/docs/migrate-to-cloud-with-an-expired-server-license/>

comments: author: Jeff McMurray
body: Current as in an active license, or current as in the latest patch?


author: Robert Wen_ReleaseTEAM_
body: Current as in active license/maintenance agreement.


author: Jeff McMurray
body: Ok, thanks, it looks like the trial and migrate will work.

Thanks for the help.


author: Christian M.
body: Wait, so does this mean that there is no fix for CVE-2022-26134 if you don't currently have support/maintenance? Our maintenance is also lapsed and we are on confluence server 7.4.3. This doesn't seem acceptable for Atlassian to leave those without maintenance exposed to a critical remote code execution vulnerability currently being exploited by threat actors. Is everyone in this boat rushing out to purchase thousands of dollars in maintenance just so they dont get hacked?


author: Jeff McMurray
body: Yeah, pretty ridiculous. It seems like it should be a patch outside of maintenance contracts.


author: rodolfo
body: What about applying the mitigation described in the [advisory](https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html)?   
That should work regarding the license status if I'm not mistaken.


author: Christian M.
body: Thanks Rodolfo, We have already implemented those changes, however Atlassian lists it specifically as a **TEMPORARY** (in bold) workaround, which is the cause of my concern. I would feel better about it if they didn't emphasize that it should be temporary. I guess to that response, my question is... Are we safe to implement this "temporary workaround" for a few years, or does it still leave some vulnerabilities?


Tags: confluence-server

cve-2022-26134

server
CVE-2022-26134 - Confluence Server and Data Center versions after 1.3.0 are affected. ?
Asked by Ken Fyten:

We have some very old Confluence 2.10 servers running. Is it reasonable to assume that these are NOT impacted by the CVE-2022-26134 vulnerability based on the following statement in the CVE-2022-26134 document?

"Confluence Server and Data Center versions after 1.3.0 are affected."

Thanks.


Answers:
author: Andy Heinzer
body: Unfortunately, no. Even these very old versions are susceptible to this vulnerability. The [Advisory](https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html) itself does provide some mitigation steps for more recent versions. You might be able to reduce the risk by restricting network access to this Confluence application. But give the nature of a RCE (Remote code execution) type vulnerability, out of an abundance of caution, Atlassian still recommends upgrading these old versions to supported versions that contain this fix.

comments: author: Ken Fyten
body: Yeah, the problem is we recently evaluated what it would take to migrate to the current cloud release and it involved about a 4 version step process, not something we can do quickly or easily.


author: Ken Fyten
body: What would our migration path look like in order to get from our current 2.10.3 Confluence to the min. spec supported version that is patched?


author: Andy Heinzer
body: There are steps to follow in [Upgrading Confluence Manually](https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html) that explain the necessary versions to upgrade to in sequence. It would require multiple upgrades in order to get that data onto a supported platform.


Tags: confluence-server

cve-2022-26134

server
Send and email with a link to a Confluence page created by Automation schedule
Asked by Kathy Hart:

I'm using Confluence Cloud

I have a Confluence Automation task that creates a new Status Report page (based on a template) on a Schedule (once every 2 weeks).

I also have it send out an email to 4 people when the page is created, so we know to go review the report and update it. All that works great!

My question is, how to put a LINK to that page in the email. I assume I need to use a SmartValue, but the one I found doesn't put in a link. It just puts in the title and it is not.

```
Please review and update the AID Weekly Status report on the newly created page. 
{{page.title}} 
```

Does anybody know the smart value to make that a link?

The only resource I can find is the Jira Automation smart values pages, and they don't seem to include that.

Thanks


Answers:
author: Ilaria Visco
body: Hallo Kathy,

I had exactly the same problem and I solved it using the SmartValue {{page.url}}


author: Gokul Balasubramaniyan
body: Hey!

Am new to Confluence too! Can I know how to generate reports? TBH, anything on reporting capabilities of Conf will be a help for me.


author: Jack Brickey
body: Hi Kathy,

So my first question is if this is related to early access to confluence cloud automation? The reason I ask is that without this I'm unsure how you're creating a Confluence page unless it's somehow related to a Jira issue. If you could and light me on this I might have some further ideas. One thing I'm wondering is if it is possible to automatically add watchers to the new page or not.


Tags: cloud

confluence-cloud
How do I view my entire space as a published space?
Asked by Michelle Henley:

I'm new to Jira and I'm building a knowledge base space and I cannot figure out how to view it as if I am a regular user. I can "preview" individual pages, but how do I view the entire published space without all the editing tools? I will eventually make the space public for anonymous users but I don't want to do that until I closer to finishing the site. I just want to be able to demo the site to my team without all the editing tools.


Answers:
author: G subramanyam
body: Hi [@Michelle Henley](/t5/user/viewprofilepage/user-id/4931578) this presenter mode is the newly released feature. From your screenshot, it appears your organization hasn't yet received the update. Atlassian is rolling the update in phased manner and your instance will be receive in the coming days.

Meanwhile, please reach out to your in-house Jira admin to check for this feature update visibility.


author: Michelle Henley
body: Yes! That is exactly what I am looking for. I do not have that option. Is it an upgraded feature?

![Screenshot 2022-06-08 093150.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/201105i92CAE64C6FA4FDA2/image-size/large?v=v2&px=999 "Screenshot 2022-06-08 093150.jpg")


author: G subramanyam
body: Hi [@Michelle Henley](/t5/user/viewprofilepage/user-id/4931578) welcome to the Atlassian community.

If I understand your query, you would like to showcase a space to the external stakeholders with out any editing tool displayed? If that is the query, then you should start using the newly released ++["**presenter mode**"](https://support.atlassian.com/confluence-cloud/docs/present-your-page-with-presenter-mode/)++ which also has a QR code to scan and share with participants.


Tags: cloud

confluence-cloud
IP allowlisting for a specific space
Asked by JG Meillaud _:

Hello,

We have a couple of spaces that contain sensitive information and would like to restrict from which ip the info can be accessed.

But we want the other spaces of the same confluence cloud site to be accessible from anywhere.

Is there a way to achieve this or a workaround?

Thanks,  
JG


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@JG Meillaud _](/t5/user/viewprofilepage/user-id/1167309) ,

Unfortunately, IP allowlisting is just for instance basis <https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/> so you can't setup it for a specific space.

Hope this helps,

Fabio

comments: author: JG Meillaud _
body: Thanks!


author: Nic Brough -Adaptavist-
body: Hi JG,

It's been far too long since we last had a beer!

Cloud only does whitelisting at the site level I'm afraid, we can't take it down to project/space level.

comments: author: JG Meillaud _
body: Hi Nic,

Thanks for confirming.

And yes, we should definitely try to find a way to have a beer, but I'm on the other side of the Channel now.

Cheers,  
JG


Tags: cloud

confluence-cloud
How to create my own plugin in jira and confluence cloud?
Asked by rbalamu2:

Can someone help me create my own plugin in jira and confluence cloud?


Answers:
author: G subramanyam
body: Hi [@rbalamu2](/t5/user/viewprofilepage/user-id/4928014) welcome to the Atlassian community.

"*[Start building with Atlassian](https://developer.atlassian.com/developer-guide/start-building-with-atlassian/)*" is the place to start with. All the best and looking forward to hear about your plugin :)

comments: author: rbalamu2
body: Thanks [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184)


Tags: cloud

confluence-cloud
Confluence Security Advisory 2022-06-02
Asked by daniel_lobjois:

Hello,

We are in 6.10.1 for Confluence, are we concerned by Confluence Security Advisory 2022-06-02 ?  
Sincerely


Answers:
author: G subramanyam
body: Hi [@daniel_lobjois](/t5/user/viewprofilepage/user-id/4963070) welcome to the Atlassian community.

Please be informed:

* All **supported** versions of Confluence Server and Data Center are affected.

* Confluence Server and Data Center versions after 1.3.0 are affected.

Atlassian had released updated versions that contain a fix for few versions listed on this official document, "*[Confluence Security Advisory 2022-06-02](https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html)*"

If looking for more details on your Confluence version, [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) might be the correct point of contact.


author: Chihara
body: Atlassian updated that description on 10/Jun as
>
> #### For Confluence 6.0.0 - Confluence 7.14.2 {#toc-hId-148158812}
>
> If you run Confluence in a cluster, you will need to repeat this process on each node. You don't need to shut down the whole cluster to apply this mitigation.
>
> ......


Tags: confluence-server

cve-2022-26134

server
How can we create a new template (using macro's) on "global" level? Meaning accessible by everyone
Asked by Kristof Bol:

Dear,

We (the Design CoE) want to create a new template that can be used by each and everyone within ING and is thus not restricted to 1 space only.

We need this in order to help make the CX way of working and the collaboration between all stakeholders working on a specific digital sales \& servicing journey more efficient. In that sense we created a template that could and (ideally) should be scalable and reusable by every business squad within ING.

To summarize ... we want to create a new template that can create automatically multiple pages in 1 template. And this available on the highest collaboration level.

Many thx

Kristof Bol


Answers:
author: Walter Buggenhout
body: Hi [@Kristof Bol](/t5/user/viewprofilepage/user-id/4963030) and welcome to the Community!

To create a template that is available to your entire site, you should create a **global template** . Details on how to do so are documented in [this support article.](https://support.atlassian.com/confluence-cloud/docs/create-a-global-template/)

In your last sentence, you sneak in a small caveat. As long as your template should create one page at a time, the above answer should be what you are looking for. If, however, you want a template structure of pages, you would need a Blueprint, rather than a template.

Hope this helps!


Tags: app

cloud

confluence-cloud

template
Error message Confluence
Asked by Alex Phipps:

Good morning,

Hoping someone can help!

When I try and log into confluence, it keeps asking me to enter a CAPTCHA image but it won't accept it and just throws up another CAPTCHA image. I then tried to reset the password but it keeps throwing up the error message when I try to create a new password. (hope this makes sense)

I get the error message shown below:

Oops - an error has occurred

?System Error

A system error has occurred --- our apologies!

For immediate troubleshooting, consult our?knowledge base?for a solution.

If you would like to receive support from Atlassian's support team, ask your?Confluence administrator?to create a support issue on?Atlassian's support system?with the following information:

a description of your problem and what you were doing at the time it occurred   
a copy of the error and system information found below   
a copy of the application logs (if possible).   
Your Confluence administrator can use the?support request form?to create a support ticket which will include this information.

We will respond as promptly as possible.   
Thank you!

Return to site homepage...

Cause

????User \[Anonymous\] does not have the required privileges


Answers:
author: Alex
body: Hi [@Alex Phipps](/t5/user/viewprofilepage/user-id/4459003)

It appears that your user got locked out due to the maximum number of password errors. You might need someone else with Confluence Administrator privileges to reset the captcha count on your system so that you can log in.

I hope it helps,

Cheers

Alex

comments: author: Sam
body: I am getting this error...

A system error has occurred --- our apologies!

**Exception ID:** ac07122b-57f5-4f65-b617-d068b225d3a2

when trying to open a page even though i am into conf admin
i am unable access my confluence account. my access revoked.
Asked by Nagaraju:

i am unable access my confluence account. my access revoked.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Nagaraju](/t5/user/viewprofilepage/user-id/4962909) and welcome to the community!

I would advise to contact your site admin and sort this out. He/she can re enable your access to confluence, if your access has been suspended.


Tags: cloud

confluence-cloud
Conditional formatting of pdf export header / footer based on labels
Asked by Pascal Becker:

Hi everyone!  

I'm trying to set up the PDF export layout / format for a Confluence Space.  
I would like to alter the formatting and text of the header and footer of the export based on specific labels set on each confluence page, or at very least include the set labels into the footer of the pdf pages.

The documentation of the export settings is not really talking about such an option.

Could you tell me if there is a way to do this?


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: Hi [@Pascal Becker](/t5/user/viewprofilepage/user-id/4962833) ,

welcome to the Atlassian Community!

I don't think it's possible, maybe with some 3rd party apps.  
<https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html>

However, once I had to export our old documentation pages (for app versions 3.x, 4.x), I decided to just export selected pages to .pdf. I've double checked documentation pages: to make sure all 3.x pages are in the same page tree, then I've exported those 3.x pages with .pdf customisations. Then I did the same for the 4.x space

With that in mind, you can export those labeled pages, label by label and if needed use some other tool to assemble those to 1 file


Tags: confluence-server

pdf-export

server
Error message Confluence
Asked by Alex Phipps:

Good morning,

Hoping someone can help!

When I try and log into confluence, it keeps asking me to enter a CAPTCHA image but it won't accept it and just throws up another CAPTCHA image. I then tried to reset the password but it keeps throwing up the error message when I try to create a new password. (hope this makes sense)

I get the error message shown below:

Oops - an error has occurred

[?](https://confluence.tools.tax.service.gov.uk/)System Error

A system error has occurred --- our apologies!

For immediate troubleshooting, consult our?[**knowledge base**](http://confluence.atlassian.com/display/CONFKB/Confluence+Knowledge+Base+Home)?for a solution.

If you would like to receive support from Atlassian's support team, ask your?[**Confluence administrator**](https://confluence.tools.tax.service.gov.uk/contactadministrators.action)?to create a support issue on?[Atlassian's support system](http://support.atlassian.com/)?with the following information:

1. a description of your problem and what you were doing at the time it occurred

<!-- -->

1. a copy of the error and system information found below

<!-- -->

1. a copy of the application logs (if possible).

Your Confluence administrator can use the?[**support request form**](https://confluence.tools.tax.service.gov.uk/admin/raisesupportrequest.action)?to create a support ticket which will include this information.

We will respond as promptly as possible.   
Thank you!

[**Return to site homepage...**](https://confluence.tools.tax.service.gov.uk/)

Cause

????User \[Anonymous\] does not have the required privileges.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Alex Phipps](/t5/user/viewprofilepage/user-id/4459003) ,

please could you retrieve error on the atlassian-confluece.log file (in the CONFLUEC_HOME/logs/ folder on the server) so that we can support you on that?

Fabio

comments: author: Alex Phipps
body: Thank you :)
Need to consolidate two pages in confluence and make it look like the V2.0 .
Asked by Ajay salla:

have two different pages on Confluence. I want to be able to merge the two pages together and preserve the history of both in the merged outcome. What is the process can I follow to accomplish this task ?

Those both pages are Jira and Confluence Service Wraps with lot of versions .


Answers:
author: Laura Campbell _Seibert Media_
body: Hello [@Ajay salla](/t5/user/viewprofilepage/user-id/4633755)

As far as I know you can't merge two pages and preserve the history of both, but you could use the include page macro to display one page on the other. The end result on the published page will be a combination of both pages.


Tags: cloud

confluence-cloud
Password changes on 7.13.7 fail
Asked by Thomas Clemens:

After Updating to 7.13.7 our Confluence local user accounts cannot set a new password after clicking "Reset Password" in the forgot password mail. The Dialog answers with "com.atlassian.confluence.core.InsufficientPrivilegeException: User \[Anonymous\] does not have the required privileges."

Does anyone have the same Issue or even better does anyone have a solution?


Answers:
author: Fabienne Gerhard
body: We have a running workaround plugin for our customers - no guarantee! Tested on multiple systems.

Check out and feel free to test <https://docs.xalt.de/pldoc/confserver-79041-423364976.html>


author: Danial Khoshkhou
body: We are seeing the same issue after upgrading from 7.13.4 to 7.13.7, also not using AD/LDAP.

comments: author: Felix Albertsmeier
body: Thanks for confirming that we are not alone with this (I work with Thomas). We are currently in contact with the Atlassian support, but haven't made any progress towards a solution so far.  
Once we figure it out, we'll update here.

And if you or anyone else figures it out first, we'd love to know of course!


author: Andrew Lynn
body: Hi, I work with Dan.  

We've had a response back from Atlassian regarding this issue. They have confirmed that they are able to reproduce the issue on their end and have raised <https://jira.atlassian.com/browse/CONFSERVER-79041> bug ticket.  

Hope this helps!


author: Felix Albertsmeier
body: Good morning!

Thanks for the update! We've gotten the confirmation as well now, that we are also affected by this bug. Let's hope they fix it soon!


author: J?rgen Ottenbacher
body: Hi  
unfortunately we have the same problem. Thanks for opening the bug tickets.  
Let's hope Atlassian ships a fix soon.


author: Danial Khoshkhou
body: Added a temporary workaround that works for us to the comments on linked ticket <https://jira.atlassian.com/browse/CONFSERVER-79041>.

In essence:

* Spin up a webserver and intercept the final password reset action that fails
* Take the user-supplied username and password and manually call the XML-RPC endpoint to set the password


Tags: confluence-server

server