youngmon/atlassian-qna huggingface dataset:
JIra Service Desk(Self hosted) wont show "create KB article"
Asked by Damir Hohnjec:

Hallo there,

I wanted to create Knowledge Base(Confluence 6.8.0, self-hosted, yesterday istalled), and button 'create KB article' does not appear on Issue form, even though I've tried almost all the suggestions I've found on the internet and on your pages, Applications are properly linked on both sides, Project's and users are also visible and connected, Ticket are created directly AND from customers portal, and I still don't see button! What I am missing in whole story with Knowledge base from Service Desk issues, is there some plugin missing or must I upgrade my Service Desk version or that just doesn't work? Any idea?

best regards,

Damir Hohnjec


Answers:
author: Laurens Coppens
body: Damir,

Is the jira SD project linked with a specific confluence space?

You have to do both: The applink and the linking on project level.

comments: author: Damir Hohnjec
body: yes, I think so! I've created Space from Desk Service - Project setting - Knowledge base, and is visible in Confluence!


author: Laurens Coppens
body: Ok, so part 1 is covered.

Then you need to make sure that your service desk agent has read-write access on the confluence space that is linked


author: Damir Hohnjec
body: where ist that defined? My "confluence-user" are same as (imported from SD) sevicedesk-user,and on Confluence side I have set those Rights: default Space premissions and individual space permissions.


author: Laurens Coppens
body: On the confluence space you have to give your confluence user "create page" permissions and then it should work.

Also found this other link: <https://community.atlassian.com/t5/Answers-Developer-Questions/How-do-I-make-the-quot-Create-KB-Article-quot-button-show-in/qaq-p/491802>


author: Damir Hohnjec
body: therefor I think my problem is solved and we can close this issue. Link you have suggested me, I've already seen before and hasn't helped me, but thank you for your time and your helpful and so urgent response, for now!

With best regards,

Damir Hohnjec


author: Damir Hohnjec
body: PS. I think, all what is missing all the time was, in "Space tools"(Confluence) panel, to add my SD users group to licensed users


Tags: jira-service-desk

knowledge-base
Anyone experiencing dashboard display issue in Google Chrome?
Asked by stephen.hughes:

Hi. Using the latest version of Google Chrome on Linux with Confluence Server 6.8.0, we're finding the dashboard content is obscured by the sidebar menu when it is expanded (only on the dashboard, no other pages). It's as if Chrome is not applying a CSS style correctly. It works in an older version of Firefox that comes with the OS (CentOS 7.4). We've created a quick workaround hack using custom HTML and CSS, to force the *padding-left* value of the main content, but that is obviously not ideal. Anyone else seen this behaviour? Many thanks.


Answers:
author: Shannon S
body: Stephen,

I'm running 6.8.0 on macOS with the latest stable Chrome Version 65.0.3325.181 and I'm not seeing the same issue with the Confluence dashboard.

Could you perhaps show us an example of what you're seeing? Does this occur on multiple instances of Chrome and with all add-ons disabled, as well as in Incognito Mode?

Regards,

Shannon

comments: author: stephen.hughes
body: Hi Shannon,

Many thanks for the reply.

Whilst testing in Incognito mode (once I got it re-enabled), I discovered that it is part of the page's responsive behaviour. Enlarging the browser window sufficiently (\>= 1240px) made the content snap back into position to the right of the sidebar. Resizing it smaller then kept it visible until the sidebar automatically collapses. So the issue only occurs if the browser window isn't sufficiently wide enough when you have the sidebar open - either by visiting the dashboard page with the sidebar preference saved as open, or by expanding it with it collapsed.

This behaviour is the same in an old (47.0) version of Chrome I found as well.

I guess it's because the Dashboard has the three columns, whilst all the others just have the two.

Regards


author: Shannon S
body: Hi Stephen,

Thank you for your follow-up

I had a look to see if this was reported in the past, and I found that it is indeed expected behavior, and therefore occurs in all other browsers as well.

It is as you discovered, if a user's screen resolution is too small then the sidebar automatically collapses, and if they need to expand it, it will indeed cover a portion of the dashboard.

Kind regards,

Shannon
Confluence DB backup issue
Asked by IT Admin:

I have connected Confluence to Mysql and want to back up data.

But it fails and I don't know the reason as your another product Jira works well.

I have attached the error log below. ![con_db_backup_issue.JPG](/t5/image/serverpage/image-id/17993iB2A89DF2D619961C/image-size/large?v=v2&px=999 "con_db_backup_issue.JPG")


Answers:
author: Shannon S
body: Ascan,

Can you tell us how you're attempting to backup Confluence?

What is the screenshot you sent from? Can you show us what the Confluence server logs say?

Lastly, what is the version of MySQL and the collation?

Regards,

Shannon

comments: author: IT Admin
body: Um.. Sorry. I had tested it on another server with different a mysql version and environments and now have tested it on the same kind of server and works well.


author: Shannon S
body: Thank you for letting me know, Ascan.

Take care,

Shannon
LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully
Asked by IT Admin:

My web server works but has been throwing the error below every five minutes. Are there any ways to solve the issue?

impl.schedule.caesium.JobRunnerWrapper\] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse\[runOutcome=ABORTED,message='LaaS performance logging is turned off'

Thank you.


Answers:
author: AnnWorley
body: I have the same error in my test instance of Confluence 6.8:

```
2018-03-27 09:59:17,622 WARN [Caesium-1-3] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']
```

The error is due to a logging as a service scheduled job that runs every 5 minutes is aborted because the logging as a service feature is off in the Server version of Confluence. (The scheduled job was designed for our Cloud offering.)

The aborted jobs used to be logged at INFO level but were changed to WARN in Confluence 6.4.3: [Change the log level for the scheduled job aborted warning](https://jira.atlassian.com/browse/CONFSERVER-54226)

To eliminate the errors in the logs you may disable the "scheduledjob.desc.LaasPerformanceLoggingJob" from the Confluence Admin Console\>Scheduled jobs.

comments: author: IT Admin
body: This is helpful. I have disabled the log. Thank you.


author: Sven Wagner
body: [@AnnWorley](/t5/user/viewprofilepage/user-id/502040): then this job configuration should not even exist in the server version setup ;) These messages only flood the application log unnecessarily.


author: Igor M.
body: Hello,

I have opened a feature request to have this fixed in the future releases. You can track it here: [CONFSERVER-55875](https://jira.atlassian.com/browse/CONFSERVER-55875)

Please vote and follow, comments are also welcome.

Regards,

Igor


author: Meet Darji
body: Hi Team,

I have faced an issue with schedule backup.

when I disable this "scheduledjob.desc.LaasPerfomanceLoggingJob in " schedule job and enable it once again, The scheduled backup job is running appropriately so is it possible that this problem with schedule backup is caused because of this lassPerfomaceLoggingJob.


author: Fadoua
body: [@AnnWorley](/t5/user/viewprofilepage/user-id/502040)I faced the same issue after installing today Confluence 6.9.1. Thank you for the quick fix!


Tags: job

schedule
How do I change the order in the dynamic dropdown (auto-suggest) database
Asked by D X:

Hello all,

In a confluence page, I have a dropdown (auto-suggest) database object.  
The query associated just call a field on a view.

Field values are like this :

    aaa.toto.aimaaa.toto.becaretotototo.aimtoto.aim.thisistoto.becaretoto.becare.xxx

When I start fill value like 'toto', results are display in above order.

I suppose the component make a like '%dropdownvalue%' on database.

How it's possible to have the suggest results in this order (starting with entered value) :

    totototo.aimtoto.aim.thisistoto.becaretoto.becare.xxxaaa.toto.aimaaa.toto.becare

Thanks in advance.  
Regards,

Xavier


Answers:
author: D X
body: Hi Minh Tran,

sorry for the late answer. I finally solved my issue in adding a where clause on the query associated to the component.

regards


author: Minh Tran
body: [@D X](/t5/user/viewprofilepage/user-id/1202232) What dropdown (auto-suggest) are you using? Can you clarify more?


Tags: atl-dev

select-list
How to link to a TeamCalendar Event or Month?
Asked by Jan:

Does anybody know how I can set a link to a specific TeamCalendar and if it is possible to also link a specific event or open the calendar on a specific month per link? Thanks!


Answers:
author: Shannon S
body: Hi Jan,

You can go to the calendar itself, click the **. . .** menu, and select **Embed**. This will provide you with a link to the calendar.

You can choose to either paste that link into a page in Confluence, which will embed the calendar OR, you can link text to the URL and it will go right to the calendar for users.

It is not possible to open the calendar on a specific month. There is a feature request for that:

* [CONFSERVER-51122](https://jira.atlassian.com/browse/CONFSERVER-51122)

Let me know if you have any questions about that!

Regards,

Shannon

comments: author: Jan
body: Thanks, Shannon for clearing this up. I just voted the feature request up..


Tags: team-calendars-for-confluence
Is it possible to copy whole space from one confluence to other confluence?
Asked by Shruti Gami:

Is it possible to copy whole space from one confluence to other confluence?

I need to copy whole space including attached document from confluence A to confluence B.


Answers:
author: Mirek
body: Yes, it is possible via XML backup. Please take a look on this documentation and verify against your instance

<https://confluence.atlassian.com/doc/restoring-a-space-152036.html>


Tags: atlassian-support
Send welcome Email to new users
Asked by Ian Magero:

How can I send welcome invitation email to a user who has signed up welcoming him/her.


Answers:
author: louisdj
body: Hi, you can [change the existing templates](https://confluence.atlassian.com/doc/customizing-email-templates-168001822.html) if you want, although this is not supported by Atlassian.

If you want to add an additional mail, you should take a look for a plugin, or create it yourself with the API.

comments: author: Ian
body: When a new user has signed up using the signup form,Will they receive an email notification?


author: Ian Magero
body: [@louisdj](/t5/user/viewprofilepage/user-id/160983) I dont have access to the server where the confluence instance is running so I used script runner with events to send an email to a new user who has signed up.


Tags: scriptrunner
Confluence table row numbers
Asked by Unity Bank - IT:

Hi,

I do not see the option to insert the numbering column.

![chrome_2018-03-27_14-42-52.png](https://community.atlassian.com/t5/image/serverpage/image-id/17975iEF496767700F0E0B/image-dimensions/588x308?v=v2 "chrome_2018-03-27_14-42-52.png")

Documentation states that this was introduced with 5.8.

<https://confluence.atlassian.com/doc/confluence-5-8-release-notes-744325370.html#Confluence5.8ReleaseNotes-Hugewinsformassivetables>

Is there anything that needs to be enabled for this to work out of the box?

We are running 6.8.0 Starter License self-hosted.

Regards,

Levi


Answers:
author: Igor DeFaye
body: This has changed again location ! It is burried deep in some settings now. Really counter intuitive design :(  
For those looking how to do this on 8.5.5

1. Click on Filter Table Data
2. Then Table View tab
3. And in Row Numbering Type, select the option you prefer.
4. It will auto insert a column with the numbering, no need to create an empty column for it.


author: Sean
body: Where is this found in Jira Cloud?

comments: author: Adam_Sterrie
body: It does exist in the Cloud version but not very well easy to find,  

You click anywhere in the table so that the macro options appear (at the bottom of your screen).

Then click on "Table Options" and "Numbered Column" will appear in the drop down.


author: Dave Chevell
body: Hey Levi,

In Confluence 6, rather than having a catchall "Settings" button for your table, more of of those options are directly exposed. For instance, the "Insert numbering option" option is now a dedicated button that appears in the second row of editor icons.

In your screenshot I can actually see this option in use, and the button to enable it is highlighted. Is this screenshot taken from your own instance, or are you not seeing that button?

Cheers,

Dave Chevell

comments: author: Unity Bank - IT
body: Hi Dave,

Thanks, I needed to stop looking for that settings icon and I actually found it!

Regards,

Levi
Table of canotent
Asked by Nurul Farhahna binti Nasaruddin:

How to create separate table of content in different section in one page?


Answers:
author: louisdj
body: Can you clarify how you see the different sections?

comments: author: Nurul Farhahna binti Nasaruddin
body: in the same page i do have 3 section. Can we make it different table of content in each section?


author: louisdj
body: I have no experience with that, but you can try with the [Table of Content Zone Macro](https://confluence.atlassian.com/doc/table-of-content-zone-macro-189890742.html)
Setting up Postgresql database for Confluence
Asked by Thomas Hsieh:

Hi,

I'm new to Postgresql and Confluence, and I'm trying to setup the database (I have the on-premise server version) by following this guide:

<https://confluence.atlassian.com/doc/database-setup-for-postgresql-173244522.html>

At step 2.2, it states that "Collation must also be set to utf8", but how exactly do I do that? I'm assuming it's the LC_COLLATE option, and I've tried 'UTF-8', 'UTF8', 'en_US.utf8', and 'en_US.UTF-8', none of which worked.

Any help is appreciated, thanks!


Answers:
author: Dave Chevell
body: Just noting that this is a duplicate of this question: <https://community.atlassian.com/t5/Confluence-questions/Setting-up-Postgresql-database-for-Confluence/qaq-p/759168#U759182>

Any answers should be directed there

comments: author: Thomas Hsieh
body: Sorry I think I posted twice by mistake.

Could you delete this question or close it, if possible?

Thank you!
User Interface
Asked by Joe Hoang:

Hi all, im sure theres alot of discussions going about this. I just need to rant.

I've used confluence since V5.5 (self hosted). My new company decided to go to the cloud model. What i can say is Searching is alot better. It looks nice on the mobile.... but it feels cluttered and, less **intuitive.**

I use confluence daily, and adding regular documents is fine, except when i have to start being a site admin. Adding users/licenses/spaces etc.

It took me 5 whole minutes to find out where to **create a new space**(it's supposed to be very easy... just it feels hard to find!) . something that the earlier versions were strong in, this is super weak in.

I hope the design team read in to our messages. We really want this product to succeed and grow from strength to strength, but this is a real step backwards.

If this does not improve, other competitors will start looking stronger.


Answers:
author: Minh Tran
body: Hi [@Joe Hoang](/t5/user/viewprofilepage/user-id/1202135), thanks a lot for using our products and provide valuable feedback for us.

In order to reach the right people, can you please raise your feedbacks / suggestions here <https://jira.atlassian.com/projects/CONFCLOUD/issues>

You will need an account to do that


Tags: new-ui-2018
Unable to give access to Anonymous users to Access a space in Confluence
Asked by Kim Hoang:

Hi all,

Anyone know why i can't give access to Anonymous users to Access a single space in Confluence?

I check this guideline <https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html>

But my atlassian.net/wiki/admin/permissions/globalpermissions.action said as following:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/17957i69486B099FBEDD21/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Shannon S
body: Hi Kim,

Can you let me know what the issue is when you try to provide access to anonymous users? On the page you sent a screenshot of, there should be an **Edit Permissions** option on the page in order to change the permissions.

Have a look at this article as well for further information on providing access to only certain spaces to anonymous users:

* [How to give non Confluence users access to a Space](https://confluence.atlassian.com/confkb/how-to-give-non-confluence-users-access-to-a-space-779166002.html)

Regards,

Shannon

comments: author: Kim Hoang
body: Hi Shannon,

Thank you for your quick reply.

I checked your link and solved it now by 3 steps:

1. open the space settings \> permissions

2. Open the Global permission page

3. Edit permission and give Anonymous access.

Regards

Kim

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/18046iC1BB30E21035F094/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/18047i18B49E818BFD256A/image-size/large?v=v2&px=999 "image.png")  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/18048i7CAE513BD2133678/image-size/large?v=v2&px=999 "image.png")


author: Shannon S
body: That's it! Thank you for confirming; glad the article was helpful. :)

Take care and kind regards,

Shannon


Tags: confluence-cloud
Search bar missing in customer portal
Asked by Mercedes P:

I am unable to see the search bar that will allow me to use my Confluence page as a knowledge base with JIRA. When my customers select 'Submit a Support Ticket' and begin typing their question, articles from our Confluence page are suggested along the side, so I know that our service desk *is*linked with our Confluence knowledge base. I've attached a screenshot to display what I mean. (There should be a search field between our welcome statement and the 'Submit' option.)

Thanks!

![support portal.jpg](/t5/image/serverpage/image-id/17958i3FF1D9CE518AE971/image-size/large?v=v2&px=999 "support portal.jpg")


Answers:
author: Anthony Rojas
body: REI and Mercedes,

I just received this response from the support ticket I created.

Thanks for contacting Atlassian Support.

Allow me to share with you that recently Atlassian has implemented a new interface and features at customer portal. You can access your search bar at the top right corner, near your avatar picture.

Also, allow me to share with you that our search algorithm has been updated and it has improved the results returned and with the search bar on the top of the screen, you can search on any screen now.

I would like to ask you to give your feedback on this link: <https://jira.atlassian.com/browse/JSDCLOUD-6035>  
This feature was created for customers to give feedback about the new interface and then our developers will receive and check what they can improve to give the best experience for our customers.

comments: author: Mercedes P
body: Thanks Anthony,

I also received the same resolution to my support ticket.


author: REI Cloud Support
body: My search bar is missing too! Noticed yesterday afternoon and have come in to re-look this morning to try and figure out why and how to get it back. If we both have the same issue, this might mean that it's an issue on Jira's end...?

comments: author: Mercedes P
body: I've submitted a Jira support ticket and will keep you posted!


author: REI Cloud Support
body: Thank you! :-)


author: Anthony Rojas
body: I am having the same issue.


author: Therigy Devops
body: <https://jira.atlassian.com/browse/JSDCLOUD-6035?_ga=2.95375070.372420576.1572267490-2141947858.1569517313>


Tags: jira

jira-administration

questions-for-confluence
Setting up a secure email server for Confluence
Asked by Peter Macdonald:

I have successfully set up email from JIRA using (for example):

Protocol: SECURE SMTP

Host name: mail.\<mycompany\>.com.au

SMTP Port: 465

Timeout: 10000

TLS: No

Username: \<myname\>@\<mycompany\>.com.au

However, using the same details for Confluence (except Protocol because the option isn't offered), I am getting a timeout. Any suggestions?


Answers:
author: Lauretha Rura
body: Hey [@Peter Macdonald](/t5/user/viewprofilepage/user-id/1202110),

To implement this in Confluence, I believe you'd need to use the JDNI configuration by adding the *mail.transport.protocol="* smtps*"* parameter to your mail server configuration in \<Confluence-Installation\>/conf/server/xml file.

<br />

You might want to follow the steps described in our [Setting Up a Mail Session for the Confluence Distribution](https://confluence.atlassian.com/display/DOC/Setting+Up+a+Mail+Session+for+the+Confluence+Distribution) documentation to do this.

Hope this helps :)

comments: author: Peter Macdonald
body: Thanks Lauretha

I followed your tip and setup a JNDI Session which worked perfectly.

Regards

Peter


author: rivsol_piotrwojcik
body: Also worked for me. Thanks!


Tags: email
How do I change the permissions to open my knowledge base to customers?
Asked by Hillary:

I tried going to space settings and looked for permission setting but couldn't find any options for permissions (see screenshot)

![Screen Shot 2018-03-26 at 2.12.38 PM.png](/t5/image/serverpage/image-id/17951iF424CB679671AD26/image-size/large?v=v2&px=999 "Screen Shot 2018-03-26 at 2.12.38 PM.png")


Answers:
author: Mikael Sandberg
body: You need space admin permission in order to see the Permissions tab.

![Space Permissions.png](https://community.atlassian.com/t5/image/serverpage/image-id/17955iD08F59FC027769B3/image-dimensions/585x84?v=v2 "Space Permissions.png")

![Space Details.png](https://community.atlassian.com/t5/image/serverpage/image-id/17953i7E3050B32227F4E2/image-size/large?v=v2&px=999 "Space Details.png")


author: Andrea Mendez
body: Hi! You must have the space admin permission so you can configure permissions in the space, so if you aren't a space admin you can't see the "Permissions" tab :)


author: AnnWorley
body: You are looking in the right place. If you had Admin permission on the space it would have all these options/tabs:

![Screen Shot 2018-03-26 at 4.26.15 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/17954iF98983563BB5121A/image-dimensions/685x238?v=v2 "Screen Shot 2018-03-26 at 4.26.15 PM.png")

Please work with your Confluence administrators to follow this guide: [Setting Up Public Access](https://confluence.atlassian.com/confcloud/setting-up-public-access-934718729.html), because the global permissions have to be changed in addition to the space permissions to allow anonymous access.