youngmon/atlassian-qna huggingface dataset:
Is there a way to show program boards like Jira Align ?
Asked by Karen Bottai:

My company is currently transitioning to SAFe model and structure for its business practices. We are using Advanced roadmaps and looked into buying Jira Align. The only thing we cannot accomplish, is the Agile Planning Program Board ([https://www.youtube.com/watch?v=dqsU46S2BbI\&t=118s](https://www.youtube.com/watch?v=dqsU46S2BbI&t=118s))

Is there a marketplace app or something similar that will do this? It would be terrible for our small company (300 people) to spend 100k + just to implement jira align JUST for this feature.


Answers:
author: Robert Wen_ReleaseTEAM_
body: Here's a query on the Atlassian Marketplace where I used "SAFe" as a keyword

[https://marketplace.atlassian.com/search?hosting=cloud\&query=SAFe](https://marketplace.atlassian.com/search?hosting=cloud&query=SAFe)

My favorites are Agile Hive, BigPicture, and EasyAgile

comments: author: Karen Bottai
body: These are close to what I was thinking about. Thanks for pointing them out. I have reviewed them and sent them on to my operations team to discuss.


author: Hannes Obweger - JXL for Jira
body: Hi [@Karen Bottai](/t5/user/viewprofilepage/user-id/5031239)

if I may recommend another app, I believe you should get pretty close using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2331625).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

With these, you can create high-level, cross-team views like this one in just a couple of clicks:

![cross-team-sprint-view.gif](https://community.atlassian.com/t5/image/serverpage/image-id/252113i6119F815B699C55C/image-size/large?v=v2&px=999 "cross-team-sprint-view.gif")

Now this may not be the *exact* view you're looking for, but as you can imagine, JXL's spreadsheet-based philosophy gives you almost complete freedom in configuring the perfect view for your issues.

Any questions just let me know,

Best,

Hannes

comments: author: Karen Bottai
body: While this would be super helpful for some of my teams, I believe it is not exactly what I am looking for. Im more looking for a Kanban-style interactive board that updates when one or more people are on the board simultaneously.

I will DEFINTELY check out your add-on and pricing structure. I know that Advanced roadmaps and Roadmaps in projects falls short for most of my non-software development teams.

Karen


Tags: advanced-roadmaps

atlassian-teams

cloud

dependency

kanban

pi-planning

safe
Advanced roadmaps for Jira server
Asked by Marcito Campos:

I asked for my internal IT if it is possible to use Advanced Roadmaps in Jira Server and they told me that this tool is not available for Jira Server. I need to manage a portfolio in Jira Server and I need to know witch tool can be used for it.


Answers:
author: Danielle Green
body: Hi [@Marcito Campos](/t5/user/viewprofilepage/user-id/5192928)  
From Feb this year, as Jira Server is End of Life in Feb 2024, it is not possible to get any new apps on Server.  
Is your organisation planning to stay on Server, or move to cloud or Data Center? There are great applications to manage portfolios which are available on the cloud or DC platforms, eg Advanced Roadmaps, Big Picture, Structure  
To manage a portfolio on Jira Server, I think the only option is to test applications which are through an API connection rather than being a Jira plugin: for example, Air Table, Aha!, Monday. However, there is no guarantee that it will be compatible with your Server version.

comments: author: Marcito Campos
body: Thanks for your help!!


Tags: advanced-roadmaps
Authenticate User and Display Roadmap on my PHP website
Asked by Vipul Sharma:

Hello Support,

I want to integrate Jira Roadmaps into my PHP application so that users can see the progress of the Roadmap assigned to them.

Basically, there are two user types, i.e: Lawyers and Clients.

I want to keep the lawyers on Jira and the admin will manually assign Clients to the Lawyers. Lawyers will update the progress of the case from Jira and I want to display the Jira Roadmap on the Client's dashboard and documents attached to Roadmap via Gdrive even if this is all Iframed (embedded code).

Is there a way to iframe or API to a Jira Roadmap? Maybe like passing through several Oauth verifications (for instance, logging in to the PHP application and Jira Roadmaps and seeing attached GDrive documents) and then displaying them?

Thanks


Answers:
author: Karim ABO HASHISH
body: hi [@Vipul Sharma](/t5/user/viewprofilepage/user-id/5191930)

Welcome to the community.

You may check the below article for Embedding JIRA advanced roadmap on a non-confluence page.

<https://support.atlassian.com/jira-software-cloud/docs/embed-your-advanced-roadmap-plan-on-a-non-confluence-page/>

let me know how it went for you.

Cheers,

Karim


Tags: api

integration

roadmap
Advanced Roadmap - integrating milestones
Asked by Neil Wills:

We work in 2 weeks sprints, using the SCRUM methodology.

There is interest from our external stakeholders in our Advanced Roadmap to represent the Design, Implementation phases.

Our User Stories are really Dev Tasks currently, and Epics are the top level defined story from Product.

I can certainly have a set of Stories for the '**design**' of various components and services and just assign them to a release as a milestone.

I believe our stake holders are concerned with the current Design, and next phase implementation and want to know when we will have a better sense for the remaining implementation.


Answers:
author: Dave Mathijs
body: Hi [@Neil Wills](/t5/user/viewprofilepage/user-id/4327689) until Atlassian really acknowledges and implements the concept of **Milestones** in Advanced Roadmaps, the best workaround is indeed to work with versions/releases as they represent a point-in-time.

Creating a specific issue type for milestones wouldn't resolve that issue as you can only place 'markers' on a plan with releases, not with the (target) end date or due date of an issue.

comments: author: Neil Wills
body: Using Releases for significant milestones for actual release to UAT, Staging, Product

But it does not seem worth it for design, implementation phases for each dev task or story.

To define a story or milestone to communicate that during a sprint that some or all of the stories related to design or implementation is an anti scrum pattern


author: Eddie Meardon
body: Hi [@Neil Wills](/t5/user/viewprofilepage/user-id/4327689),

As [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) said, it's currently not possible to do what you're asking, and his advice around a workaround is the best we have right now.

**BUT.** We have a feature request ticket open for Milestones, and it's currently being explored as a new feature. [Here's the link to the feature request ticket.](https://jira.atlassian.com/browse/JSWCLOUD-20254) Vote for it to express your interest (we do watch these totals), and Watch the issue to be notified when there's updates.

Hopefully we'll have a better solution to your problem in the not-too-distant future.

Cheers

Eddie


Tags: advanced-roadmaps

cloud
Custom Warnings?
Asked by Pete Gasperson:

Is it possible to add custom warnings to the warning center in Advanced Roadmaps?


Answers:
author: Benjamin
body: HI [@Pete Gasperson](/t5/user/viewprofilepage/user-id/5130284) ,

There isn't an option I see out of the box. Nor have I seen an add-on that allows this customize option.

-Ben

comments: author: Pete Gasperson
body: I was hoping for a hidden folder on the server somewhere with a list of queries. Thanks for the reply.


author: Benjamin
body: You welcome. I was searching on the Atlassian marketplace as well but didn't come up with anything.


Tags: advanced-roadmaps
Sprint dates shown in roadmap even though they are not set
Asked by Niklas Wellbrock:

Hi  
Our project heavily relies on the function to automatically use the sprint dates as Start and End date for issues that are assigned to such sprints.

However there are some sprints which are used as "planning buckets" (e.g. "To be refined") which therefore don't have any date configured.   
![1.png](/t5/image/serverpage/image-id/250216i655F85EF4C18817F/image-dimensions/304x202?v=v2 "1.png")  
My expecatation would be that issues assigned to this sprint will have empty Start and End dates in Advanced Roadmaps. In reality it's quite the opposite: Start and End date of issues within this sprint are set to a random period roughly 3 months in the future.   
![2.png](/t5/image/serverpage/image-id/250217i9F28194AEF920955/image-dimensions/353x191?v=v2 "2.png")

I already tried to create completely new sprints, reset the dates back and forth, etc. Nothing changed and this is the case for all sprints.

Is this a bug or a setting I simply could not find yet?


Answers:
author: Adam Mason
body: We're experiencing the same thing. I can't work out where these dates are being generated from. Did you ever find a solution, [@Niklas Wellbrock](/t5/user/viewprofilepage/user-id/5189683)?

comments: author: Adam Mason
body: Actually, I think I just found out why. This was uber-inferring dates from future sprints, even when the dates weren't filled out. If your default sprint duration is set, it'll assume all the sprints in your board are sequential and plan them end-to-end until you input dates.   

In our case, our sprints were out of chronological order on the board; as soon as I shuffled them into the right order, it is now predicting the dates correctly and it's less jarring for our end users.


author: Niklas Wellbrock
body: Hey Adam,   
thanks for adding to this issue!   
I was suspecting something like the behaviour you described. However, the workaround you mentioned won't be sufficient for our project, since some sprints are used as buckets for items without any timing assigned.

It would be great if there was an option to disable the uber-inferring behaviour.


Tags: advanced-roadmaps
When a story is complete, velocity points are subtracted and story removed from the plan
Asked by Kelvin Jan:

I recently created a sprint board and a corresponding plan to visualize and track the teams progress. When using the "active sprints" tab in my sprint board and dragging a story from in progress to done and then going to my plan, velocity points appear to have been subtracted from my previous total number of story points for the sprint and the story also appears to have been removed from the plan.

It almost seems like once a story has been moved to "done," it's no longer associated with the sprint, hence why the story is removed from my plan and story points aren't showing in the velocity insights. I was expecting 0/16 pts for the sprint to go to 1/16pts done, but it went to 0/15pts.

When looking through the burnup and burndown charts, the completed story is accounted for but the accounting on the plan seems to not be pulling the right data for whatever reason.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Kelvin Jan](/t5/user/viewprofilepage/user-id/5188180) ,

welcome to the Atlassian community!

This is so strange. BTW, please could you check if, at workflow level, there is some custom post function associated to transition to done?

Fabio

comments: author: Kelvin Jan
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) ,

I did some digging and saw this as a possible root cause and had manually added a custom post function to transition issues from unresolved to done since I noticed my resolution status were staying "unresolved" previously. But even once I did this, It's still not working.


author: Fabio Racobaldo _Herzum_
body: please could you share your column mapping at board level and verify that tickets in the last column on the right have a resolution set?


author: Kelvin Jan
body: Please find my column mapping below. I have tried checking the set resolution box but that setting doesn't seem to stick for me so I create a post automation when status changed to done, resolution state would be set to 'done'.

You'll see in my images that when looking at my sprint backlog, it shows the done task points as 10 and summation of done, in progress and to do as 32 pts. But when looking at the velocity insights in my plan, it for some reason removed the completed story's 10 points from the points allocated and didn't add them to the done total count.

The story was also removed from the list of issues in my plan as if once it was moved to a resolution state 'done,' then the task was no longer associated with anything on the plan.

![Sprint test count.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/250384iFCD65F8D016965EB/image-size/large?v=v2&px=999 "Sprint test count.PNG")

![velocity insights.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/250385iFAC8DAAE05B5CE3D/image-size/large?v=v2&px=999 "velocity insights.PNG")

![jira columns.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/250383iC5ECC11B3632D09C/image-size/large?v=v2&px=999 "jira columns.PNG")


Tags: advanced-roadmaps

cloud

plan

roadmap

story-points
Cannot receive email from the two-steps verification
Asked by Alicia Brewer:

i am adding a coworker to our shared trello board and she isnt receiving the email verification. Now it shows as her email has an account but she cant verify it to be added to the boards! we have tried for a week now even using her personal device to try to recieve the email. HELP


Answers:
author: Alisson Sartor
body: Hello, Alicia!  

Welcome to the community!  

Do you still need assistance on this issue?  

KInd Regards  
Alisson  
Trello Team


Tags: bitbucket
Keep getting kicked out and having to login again
Asked by Howard:

Why do I suddenly have to login all the time - previously, just had to click on taskbar icon and it opened. Now have to login 4/5 times a day. How do I go back to "the good old way"?

Howard


Answers:
author: Theodoro Reato
body: Hi Howard,  
Are you logged in with the same email you used to report this problem? The Atlassian Organization can force you to log in after X amount of time, but I don't see an Atlassian Organization attached to your account, so this wouldn't be the case.   
Are you using the app (mobile or desktop)? Or are you logging in directly on the web version?   
I look forward to hearing from you.


Tags: cloud

trello-cloud
My Trello app on my iMac is only showing colored boxes and no text.
Asked by Pat Ankney:

My Trello is working fine in my Atlassian account and on my iPhone, but the app started acting strange on my iMac. First, I got all kinds of weird lines when I opened it. I tried to delete it and reinstall the app, but now I am getting nothing but boxes, either blue and black or white and black. How can I get my iMac Trello app working again.


Answers:
author: Sal
body: Hi Pat! The problem you experienced with the Desktop app was a bug our team was aware of, and we released a fix for this bug a few days ago. I recommend updating the desktop app or reinstalling it to ensure you have the latest version and no leftover files on your device.

For more details about the bug report, please visit: <https://jira.atlassian.com/browse/TRELLO-652>


author: Bue Lester
body: Same here!


Tags: cloud

trello-cloud
How can I share boards as public as part of a membership program
Asked by Chad Brooks:

Hey Trello -

I've been using your tool for almost a decade and absolutely love it. I've created and shared many different boards with folk in my community over the last several years and I am hitting a wall.   

In the past, it seems as though I could use a public board in the past for people to access, and copy as a template into their own Trello account, but in the more recent updates to paid accounts (which I have/have had), folks can no longer offer those resources.   

I've consolidated multiple boards into the same workspace for this and was planning on getting a premium account to manage it, but it seems I would have to pay over 3k just for one workspace.   

Is there not a way for me to pay for one premium account, have the boards available for others to copy/paste into their own account without paying this amount?

Chad Brooks


Answers:
author: vikram
body: Hi [@Chad Brooks](/t5/user/viewprofilepage/user-id/5583345)

Welcome to Atlassian Community.

As you have paid account for Trello, you can directly raise the same question as a ticket from below url for very quick and fast answer, and there will be a track of your request too,

As this is community post you may get the answer lately.

<https://support.atlassian.com/trello/>

Vikram P


Tags: cloud

trello-cloud
Having issues, Trello won't load
Asked by Michael Bartnett:

This is what I see when I try and open the Mac OS app

![Screen Shot 2024-09-03 at 1.09.48 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345351i5D96C7CCBB8B8471/image-size/large?v=v2&px=999 "Screen Shot 2024-09-03 at 1.09.48 PM.png")


Answers:
author: Mirek
body: Hi [@Michael Bartnett](/t5/user/viewprofilepage/user-id/5583381) and [@Cesc Obradors](/t5/user/viewprofilepage/user-id/5583779)   

That looks odd.. Did you tried something obvious stuff which is restart, restore local data or reinstall the app?

<https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/>

comments: author: Cesc Obradors
body: yes, tried closing app, restarting system and reinstalling and it still cannot load.

Possible root of the problem: I have macOS Monterey (12.7.5) and cannot update OS because later updates are incompatible with my system.


author: Michael Bartnett
body: Yes, tried restarting app/machine, uninstalling/reinstalling the app several times.


author: Mirek
body: So it all started suddenly? It was ok before? It indeed might be a OS problem.. [@Michael Bartnett](/t5/user/viewprofilepage/user-id/5583381) How about you? Do you have compatible system?


author: Cesc Obradors
body: it started suddenly and it seems that, as of today, it ended suddenly.

Not sure if the system updated Trello automatically but now it seems to be solved for me.


author: Mirek
body: Oh.. wow! that is interesting.. How about you [@Michael Bartnett](/t5/user/viewprofilepage/user-id/5583381) ?


author: Michael Bartnett
body: The issue appears to have resolved for me as well.


author: Cesc Obradors
body: I have the same problem. Any way to fix this?


Tags: cloud

trello-cloud
Notification
Asked by ????? ?????????:

Hello everyone. Could you tell me why I may not receive notifications about a task being overdue or reminders a few hours before? All notifications are enabled in the app and on my phone.


Answers:
author: Augusto Lisboa
body: Hi!!

Please review the page "[Notifications are not working](https://support.atlassian.com/trello/docs/notifications-are-not-working/)," especially the section "You're not getting email notifications in a timely fashion." Then, let me know.


Tags: cloud

trello-cloud
Copy from OneDrive and save in pdf format
Asked by Gwen McFarlane:

I am a newbie trying to copy some files saved in OneDrive in pdf format.

When I drag it into Trello it save as pdf.svg and is not available to read.

How do I correct the save format?

TIA


Answers:
author: vikram
body: Hi [@Gwen McFarlane](/t5/user/viewprofilepage/user-id/5581310)

Welcome to Atlassian Community

I know that because of some browser vulnerability the pdf viewer is stopped by Trello but it is fixed in newer versions. If you still face issue, it is better you raise a ticket with Trello support so that you will get very quick response and solution and the ticket will have a track also.

From below url you can raise direct ticket to Trello group

<https://trello.com/contact#/>

<https://support.atlassian.com/trello/>

for information you can also see the below request:-

<https://community.atlassian.com/t5/Trello-questions/Are-pdf-attachments-to-a-card-able-to-be-viewed-without/qaq-p/1843659>

Vikram P


Tags: cloud

trello-cloud
I am on the free version and want to trigger a card move once a checklist is completed
Asked by William Ingram:

Hi there,   

I am using the free version and cannot see how I would achieve the following   

Card is in list TO DO and has 3 checklist options to be completed (ticked)   

Once all are ticked - I want that to trigger the card moving to list - DONE automatically  

All help much appreciated.  

Kindly  
Me


Answers:
author: Carolina Lopez
body: Hi William, welcome to the Atlassian Community!

You can find this option in the Checklist tab while creating a rule. Here are the steps to create it:

* First, turn on the Advanced toggle to add filters to your trigger.
* After that, change the "checklist" to "all checklists" in the second option of the Checklist tab.
* Click the Filter icon and select the list where the card is.
* Add the trigger by clicking the plus icon.
* The action to move the card to another list is in the Move tab.  

![Trigger creation.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/346075i20C91FC5BBDFDA56/image-size/large?v=v2&px=999 "Trigger creation.jpg")  

This is what the rule will look like:

```
when all checklists are completed in a card in list "To do", move the card to the top of list "Done"
```

Let me know if this helps!


Tags: automation

checklist

cloud

move
Automation - turn checklist items to linked cards assigned to the checklist item owner
Asked by Helen Rhodes:

Hi

some time ago, I had an automation set up which created a linked card for any checklist items I was assigned to and this could be automatically added to a new list. The cards were linked so that when the newly created card was marked complete, the checklist item on the main card was ticked off also.

I cannot see how to do this now as the options I had written down for the sequence are no longer available. My ideal outcome is that I can do this, including assigning the newly created linked card to the team member assigned to different checklist items on the main card - is this possible please?

Many thanks,

Helen


Answers:
author: Carolina Lopez
body: Hi Helen!  

I'm afraid there isn't a trigger for when a checklist item is assigned to a member. However, you aren't alone in wanting this as we have had other users interested in this trigger as well. With that in mind, I've added this post as a "+1" to our existing suggestion, which you can access here: [TRELLO-93](https://jira.atlassian.com/browse/TRELLO-93)  

I would also recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

In terms of linking cards and items, you can find the options in the Cascade tab. You'll have the ability to create automations like this:

```
when an item is added to checklist "Tasks" in a card in list "New list", convert the item to a linked card in list "List 1"
```

If you want to automatically check the item when the linked card's due date is completed, you can set up a rule like this:

```
when the due date is marked as complete in a card in list "List 1", find the first card linked in the attachments, and check item "{triggercardlink}"
```

I used these documents as a reference to build the automations:  
[Automation variables](https://support.atlassian.com/trello/docs/automation-variables/)  
[Finding or looking up cards (Automation advanced topic)](https://support.atlassian.com/trello/docs/finding-or-looking-up-cards-butler-advanced-topic/)  

I hope this helps!


Tags: automation

cloud

trello-cloud