youngmon/atlassian-qna huggingface dataset:
Error while Cloning Issue to Another Instance
Asked by Gor Greyan:

Hi Dear Colelagues,  
We have an issue, when cloning issue to another instance via the Element Copy and Sync plugin.  
It shows us "You must specify summary of the issue" error, but we have summary set in Fields Mapping, also in target project's issue type, we don't have any validators or post-functions regarding to summary.  
Please advise how can we solve this issue.![image.png](/t5/image/serverpage/image-id/346800iB66B6C5942DF9784/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nelly Sammak
body: Hi [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846)

I'm from Elements Copy\&Sync support team.

We are sorry to see you having issues while triggering a remote Copy\&Sync operation.

Can you please confirm, on the remote instance, for the project where the issue will be created, how many fields do you have on the create issue screen?

Do you have many fields (even if on different tabs)? If yes, how many?

Kind Regards,

Nelly


author: Gor Greyan
body: Hi, Florian.  
Here you go.  
![Screenshot 2024-09-13 163854.png](https://community.atlassian.com/t5/image/serverpage/image-id/347343iD6A2CFE0466D94BF/image-size/large?v=v2&px=999 "Screenshot 2024-09-13 163854.png")


author: Florian Bonniec
body: Hi [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846)

Could you share the mapping part ?

Regards

comments: author: Florian Bonniec
body: [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846) are you sure the Summary field is in the creation screen of the target project/issue type ?


author: Gor Greyan
body: Dear [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589)  

Yes, the field is available on the screen.  
Also, there is no any post-functions or validators during the creation in the target issue type.


author: Florian Bonniec
body: How do you trigger the creation in another instance ?


author: Gor Greyan
body: Dear Florian,  
We have configured it via the Element copy and sync add-on, and the button is available in the ticket. Pressing that button a screen is opened to choose the target project and issue type.  


author: Florian Bonniec
body: I do not have much clue here. I suggest to raise a request to Elements support.

[Elements Support (elements-apps.com)](https://support.elements-apps.com/login)

You could try to use the advanced field mapping and set $issue.summary

Regards


Tags: clone

data-center

elements-connect

jira-data-center

summary
how to add new fields in the issue when transition changes
Asked by catherine pho:

Dear all,

I'd like to add new fields everytime a status movesfrom one status to another one.

Thank you.


Answers:
author: Trudy Claspill
body: Hello [@catherine pho](/t5/user/viewprofilepage/user-id/5589631)

Welcome to the Atlassian community!

Can you provide more details about your use case?

What problem are you trying to solve?

How do you envision the solution working?

What exactly do you mean by "add new fields"?

comments: author: Trudy Claspill
body: I'm not sure that I have understood fully what you mean by "add new fields".

You cannot create new fields during a workflow transition. The fields must already exist and be associated to the issue type.

During a workflow transition, if you are working with a Company Managed project, you could display a screen to prompt the user to fill in data for fields that are already associated with the issue type. Showing such a screen during a workflow transition in a Team Managed project is not currently supported. (You can find your project type by looking in the Type column on the View All Projects page under the Projects menu.)

During a workflow transition you may add a rule/validator that requires specified fields to have a value before the transition can be completed.

> I tried to create an automation : 'when issue transitioned from new to clarifications', Then edit issues fields 'workaround, impact'. It doesn't work.

If you would like help debuggging your automation rule please provide the following:

- screen images that show the entire rule

- screen images showing the details of each step of the rule

- the details from the rule execution audit log for a time when the rule executed but you did not get the results you expected.


author: catherine pho
body: 1/ these are the status that an issue can have in my project: new \>\> Clarification\>\>Planned

2/ for an issue, there are some requested fields like : description, entity.

3/ when an issue is transitioned from one status to another, some fields need to be added .

Example:

Issue in NEW status has 2 fields in the issue details: description and entity

when I move the issue from NEW status to CLARIFICATIONS, i would like to have 2 new fields to be added : workaround, impact

=\> How can I do this?

I tried to create an automation : 'when issue transitioned from new to clarifications', Then edit issues fields 'workaround, impact'. It doesn't work.

Thank you!


Tags: cloud

jira-cloud
Is it possible to archive old Teams in Managed Shared Teams in Advanced Roadmaps?
Asked by Anita Szabo:

Hi there,

We're on JS DC 9.12.12. There are old Teams in the Managed Shared Teams section of ARM. I would like to clear these out so they are no longer an option to select in the Team custom field dropdown but also to reduce clutter in the shared team panel.

I notice once a team is deleted in shared teams, the team value is removed from the historical issues.

Is it possible to archive old teams? I would like to keep things tidy but also retain the team info on historical issues.

Thank you!


Answers:
author: Florian Bonniec
body: Hi [@Anita Szabo](/t5/user/viewprofilepage/user-id/5023753)

I would suggest to raise a request to Atlassian for this. From the [documentation](https://confluence.atlassian.com/jirasoftwareserver/teams-in-advanced-roadmaps-1044784181.html#:~:text=Navigate%20to%20the%20Teams%20tab%20Select%20more%20%3E,Roadmaps%20will%20remove%20the%20team%20from%20your%20plan.) it'not possible to do so. They recommend to delete the Team from the PLAN but it will only clear it from the Plan view, the team will remain available in the Team field.

Regards

comments: author: Anita Szabo
body: Thanks for your response [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589) !

Suggestion submitted here

<https://jira.atlassian.com/browse/JRASERVER-78059>


Tags: advanced-roadmaps

data-center

jira-data-center
Dependency link relation to use for defects to a parent user story
Asked by Smitha Joseph:

In Jira, what is the most common dependency link relation to use for connecting defects to a parent user story?


Answers:
author: Trudy Claspill
body: This is essential the same question asked in your other post.

<https://community.atlassian.com/t5/Jira-questions/Dependency-link-relation-for-bugs-to-a-QA-story/qaq-p/2808946>


Tags: cloud

jira-cloud
Email change verification e-mail is not coming through
Asked by Aswinah Fitria Sari:

I want to change my email, but verification on the new email is not coming through. I checked my inbox or spam, but nothing. I've tried many times but still no verification appears in the email. What should I do? Please help.

![JIRA.png](/t5/image/serverpage/image-id/346747iA8B333BD64F8A95F/image-size/large?v=v2&px=999 "JIRA.png")


Answers:
author: Nikola Perisic
body: Hello [@Aswinah Fitria Sari](/t5/user/viewprofilepage/user-id/5589515)

Your email is probably on the Atlassian suppression list which is done to avoid any spams. Open a support ticket for them here: <https://support.atlassian.com/>

comments: author: Aswinah Fitria Sari
body: Hello Mr. [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) .  
I'm already try this solution in link: <https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html>.   
After I click this link, <https://id.atlassian.com/manage-profile/email>, it's show like this:

![JIRA.png](/t5/image/serverpage/image-id/346747iA8B333BD64F8A95F/image-size/large?v=v2&px=999 "JIRA.png")  
But, it's not work. Please help.


author: Nikola Perisic
body: Understood. Since you haven't received the email for the verification, you should ask Atlassian about this issue like it was stated from above.


author: Aswinah Fitria Sari
body: Yup, that's right.  
Where should I ask? Is there a link? Thank you.


author: Aswinah Fitria Sari
body: Hello Mr. [@Nikola Perisic](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5494176) . Please help, my problem has not been resolved.


Tags: atlassian-cloud

change

cloud

email

jira-cloud
Dependency link relation for bugs to a QA story
Asked by Smitha Joseph:

In Jira, when linking bugs to a QA story, what is the most appropriate dependency link relation to use for connecting the bugs to the parent user story?


Answers:
author: Smitha Joseph
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Yes, I wanted to know the appropriate dependency link relations for the following scenarios:

1. The dependency link relation for bugs to a QA story.
2. The dependency link relation for defects to a parent user story.

Should it be 'blocks,' 'relates to,' or 'depends on'?


author: Trudy Claspill
body: This seems to be a duplicate of your more generic post here:

<https://community.atlassian.com/t5/Jira-questions/Dependency-link-relation-to-use-for-defects-to-a-parent-user/qaq-p/2808948>

comments: author: Trudy Claspill
body: > Yes, I wanted to know the appropriate dependency link relations for the following scenarios:
>
> 1. The dependency link relation for bugs to a QA story.
> 2. The dependency link relation for defects to a parent user story.
>
> Should it be 'blocks,' 'relates to,' or 'depends on'?

You and your team are the ones that decide what is appropriate based on how you view the relationship between the issues.

Does one "block" the other from being completed?

Does one "depend on" the other either for work to be started or for work to be completed?

Do you just want to indicate that there is some non-specific relationship between the two ("relates to")?


Tags: cloud

jira-cloud
I want a field value should be mandatory at resolving and closing the ticket. but at closing it shou
Asked by shivani_shirguppi:

I want a field value should be mandatory at resolving and closing the ticket. but at closing it should check if the field is empty or no, if empty then only it should ask for field value. How can this be done through workflow properties in jira workflow


Answers:
author: Walter Buggenhout
body: Hi [@shivani_shirguppi](/t5/user/viewprofilepage/user-id/5377189),

Considering you're in a company managed project / workflow, you don't do this through workflow properties, but through a transition screen and a required field validator on the field.

When you add the field you are referring to on your transition screen, the field will show the value that is or isn't on the issue yet. The validator you add to verify if the field is empty will always kick in, but it will only prevent the user to execute the transition if it has no value.

Hope this helps!


Tags: jira-server

server
How to clone folder on cycle to another project?
Asked by nikko wahyudi:

can i clone folder on cycle to another project?


Answers:
author: Marc - Devoteam
body: Hi [@nikko wahyudi](/t5/user/viewprofilepage/user-id/5571886)

In your last screenshot you are showing test capabilities, what marketplace app are you using in Jira for test management?  

* Xray
* Testrails
* Zephyr Squad
* Zephyr Scale
* ...

comments: author: nikko wahyudi
body: i think is Zephyr Squad


author: Marc - Devoteam
body: Hi [@nikko wahyudi](/t5/user/viewprofilepage/user-id/5571886)

If you clone a folder, I think it clones with al issues, but in the same project.

You should be able to use that in another project.

But to be sure, reach out to the vendor, via their support. They should be able to give you a definitive answer.


author: Fazila Ashraf
body: Hi [@nikko wahyudi](/t5/user/viewprofilepage/user-id/5571886)

Welcome to community!

Can you elaborate your question?

Is this something with any specific plugin feature?

comments: author: nikko wahyudi
body: hi i want clone folder include issues to another project

example

i have project x with aa cycle and bb folder and i want to duplicate bb folder include issues to project y can i do that?


author: nikko wahyudi
body: ![2024-09-11_135916.png](https://community.atlassian.com/t5/image/serverpage/image-id/346743iE84F1E48E634F803/image-size/large?v=v2&px=999 "2024-09-11_135916.png")


author: Marc - Devoteam
body: Hi [@nikko wahyudi](/t5/user/viewprofilepage/user-id/5571886)

As [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419) asked, can you clarify.

The terms folder and cycle are no terms used in the context of Jira


author: nikko wahyudi
body: i dont know what your term but my jira written like that

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346748i7F01C03077F59F6A/image-size/large?v=v2&px=999 "image.png")


Tags: data-center

jira-data-center
Find all issues which commented by specific user
Asked by Anh Nguyen:

Hi everyone,

Could someone help me find all issues with JQL that have been commented on by a specific user? I tried using the filter below, but it also includes comments that mention the user.

```
comment ~ <USERID>
```

Thanks


Answers:
author: Hans Polder
body: [@Nguyen tuan anh](/t5/user/viewprofilepage/user-id/5589343) ,

Jira's native JQL doesn't support this directly. You can achieve this with the help of third-party plugins like ScriptRunner or JQL Search Extensions.

Here are some examples:

**Using ScriptRunner:**   
issueFunction in commented("by username after 2023-01-01")  
This query finds issues commented on by a specific user after a certain date.

**Using JQL Search Extensions:**   
issue in commentedByUser("username")  
This query finds all issues commented on by a specific user

comments: author: Anh Nguyen
body: I want to find the other. But, There is no other way besides your solutions.

Thank you sm [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451)


Tags: cloud

jira-cloud

jira-service-management
create a formula field in a Jira project list
Asked by yutaka moriguchi:

**Question:**   
I would like to create a formula field in a Jira project list. Could you explain the method?  
*Note: I prefer not to use ScriptRunner for Jira and would like to achieve this in the simplest way possible.*

**Details:**

* Based on the values of custom labels in Jira, I would like to perform addition and display a corresponding string.
* For example: if the "Priority" field is "High," it gets 3 points; if it's "Low," it gets 1 point. Similarly, if the "Urgency" field is "High," it gets 3 points, and if it's "Low," it gets 1 point.
* I want to display "?" if the sum of the "Priority" and "Urgency" values in the "Task Priority" field is 5 or more, and display "?" if the sum is 5 or less.


Answers:
author: Trudy Claspill
body: Hello [@yutaka moriguchi](/t5/user/viewprofilepage/user-id/5589296)

Welcome to the Atlassian community.

Jira doesn't support calculated fields natively. You can create a regular custom field and then use Automation Rules to do the calculation and fill in the custom field.

To create a calculated field that you can directly configure with a calculation you would need to use some third party app.


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
JIRA Software Data Center Developer Licence not available
Asked by C_D:

Our application is connect to client's Jira Software over API.

The Client just moved from an older Jira Software Server to newer Data Center version.

For the Server version they have provided us with Developer (non-production) Licence so we can test our application interworking over the API.

With the Data Center, we are told , they could not provide the Developer (non-production) Licence to 3rd parties, reason being changed licencing arrangements.

Anyone can explain these changed licencing arrangements?

What are our options to continue supporting the Client application and it's interworking over the API, apart to moving to the Jira Cloud?


Answers:
author: Walter Buggenhout
body: Hi [@C_D](/t5/user/viewprofilepage/user-id/5589288) and welcome to the Community!

I am not sure who told you this, but that information does not correlate with the [Data Center Pricing and Licensing Terms](https://www.atlassian.com/licensing/data-center#data-center-term-icenses). On developer licenses specifically, it states:

![Screenshot 2024-09-11 at 08.24.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/346740i8D6ACDE32C5C1D69/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 at 08.24.33.png")

Hope this helps!


Tags: data-center

jira-data-center

jira-software-data-center
?Como a?adir regla con campos que no me aparecen disponibles?
Asked by Claudia L?pez:

Buenas tardes,

Al querer realizar una regla a la transicion, en los campos no me aparecen todos, me hacen falta dos campos que justo son los que quiero colocar y no entiendo por que, incluso en otro proyecto si los tengo a?adidos y si pude agregar la regla :/![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346700iBA99388CC50AF7FC/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Adriana Valentina Hern?ndez Moreno
body: Hola Claudia,

Espero te encuentres bien,

Podr?as confirmar que los campos que mencionas est?n en las pantallas de crear/editar/ver de los issuetypes que utilizan este workflow?

Saludos!

Adriana

---

Hi Claudia,

I hope you are doing great,

Could you please confirm the fields you mentioned are on the create, edit, and view screen of the corresponding issue types that use this workflow?

Regards,

Adriana


Tags: cloud

jira-cloud
Multiple quick filters selection
Asked by yuliya Nayton:

Is there a planned enhancement to allow multiple quick filters selection to be applied in Jira cloud? Or best workaround for the below scenario?

At the moment the Quick Filter functionality doesn't let you show all the issue that match Quick Filter 1 plus all the issues that match Quick Filter 2. Example, selecting Quick filter 1 by Assignee =Peter and Quick filter 2 as assignee = Angela, doesn't bring any results.

The unknown workaround for this is the creation of OR/and quick filters which will include both assignees or other type of filters. This isn't practical in most scenarios, as my requirements for assignees to show together or epics/pieces of work differs all the time, so presetting the quick filter isn't useful.


Answers:
author: Ajay
body: Maybe you can try the Dynamic JQL Filters, Instead of relying on predefined Quick Filters, you can use dynamic JQL to apply ad-hoc filters based on your changing requirements, without hardcoding specific values (like assignees or epics).  
Example:  
jql  
assignee in (Peter, Angela) OR "Epic Link" = "EPIC-789" OR priority = "low"  
Another workaround is to use Jira Dashboards with gadgets (like Filter Results or Two Dimensional Filter Statistics) where you can define multiple filters and view them in a consolidated way. For example, you can create separate filters for Peter's and Angela's issues and display them side by side. This doesn't apply directly to the board but gives you an overview of results in one place.  


author: Sanam Malleswari
body: Hi [@yuliya Nayton](/t5/user/viewprofilepage/user-id/5571809)  

Currently, Jira Cloud does not have a built-in feature that allows you to select multiple Quick Filters at once


author: Hans Polder
body: [@yuliya Nayton](/t5/user/viewprofilepage/user-id/5571809) ,

Welcome to the community!

I have searched the '[JAC](https://jira.atlassian.com/issues/?jql=text%20~%20%22combine%20quick%20filter%22%20AND%20resolution%20!%3D%20fixed%20ORDER%20BY%20updated%20DESC)', which is the public database from Atlassian storing bugs/new feature requests and decisions on them (like 'FIxed/Won't do, etc'). I can't seem to find any request about it here, however I can imagine it must be somewhere since it used to be quite relevant, indeed.

However, are you aware that in Cloud, you can achieve what you're searching for using the Assignee-icons right next to the search bar on a board? Here, you can multi-select and it will 'stack' selections instead of limiting them like Quick Filters

![Schermafbeelding 2024-09-11 062508.png](https://community.atlassian.com/t5/image/serverpage/image-id/346708i010D827D7A066705/image-size/large?v=v2&px=999 "Schermafbeelding 2024-09-11 062508.png")


Tags: cloud

jira-cloud
Change Status when atleast one approver from list of approvers have approved.
Asked by Freeze Francis:

I am trying to set up a workflow in JWM.

I want to move a task from Waiting For Approval to Completed or Cancelled status when at least one approver from a list of approvers has approved. How can this be done in JWM?

NOTE: Preset Approvers and User picker approvers aren't working for me.


Answers:
author: Marc - Devoteam
body: Hi [@Freeze Francis](/t5/user/viewprofilepage/user-id/5583530)

Approvals are part a premium subscription only or within JSM projects.

See, [set-up-approvals-for-your-project](https://support.atlassian.com/jira-work-management/docs/set-up-approvals-for-your-project/)

comments: author: Freeze Francis
body: It doesn't answer my question. I'm on a premium subscription and using a jira work management project.


author: Marc - Devoteam
body: Hi [@Freeze Francis](/t5/user/viewprofilepage/user-id/5583530)

No, on your requirement currently no.

Approvals in JS and JSW (called Jira again), you can only set approvals on Team Managed projects and only the required approvals that need to be given

Around your request, this is only possible on JSM projects.


author: Marc - Devoteam
body: Or I you want, you can look at this workaroud.

See, [Add-an-approval-step-using-Jira-Software-and-Work-Management](https://community.atlassian.com/t5/Jira-articles/Add-an-approval-step-using-Jira-Software-and-Work-Management/ba-p/2182531)


Tags: cloud

jira-cloud

jira-work-management
How set up approvals for my workflow?
Asked by Angel:

I?ve Jira software premium plan, the features list said that approvals is included but in my workflow options doesnt appers, could you help me please?

![flujo.png](https://community.atlassian.com/t5/image/serverpage/image-id/346699i9C513FE1A4E83621/image-size/large?v=v2&px=999 "flujo.png")

Thanks


Answers:
author: John Funk
body: Hi Angel,

Approvals are not available for Jira Software Company-manage workflows. You must be using Jira Service Management.

comments: author: Angel
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148)

The feature list on the atlassian page said this feature includes in premium plan.

So the page is liying?

![premium.png](https://community.atlassian.com/t5/image/serverpage/image-id/346899iA37A187F9476723A/image-size/large?v=v2&px=999 "premium.png")

<https://www.atlassian.com/software/jira/pricing>


author: John Funk
body: I can't speak to that - I just know what I know. You can add built-in approvals to Team-managed Business projects, but that's all I am aware of outside of JSM.

See this previous post from back in April.

<https://community.atlassian.com/t5/Jira-articles/Add-an-approval-step-using-Jira-Software-and-Work-Management/ba-p/2182531>


author: Angel
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148)

I?ll use automation.


author: John Funk
body: You are welcome.


author: Marc - Devoteam
body: Hi [@Angel](/t5/user/viewprofilepage/user-id/5540955)

Approval are only related when also having a JSM subscription or if you hava a premium subscription on Jira Software.

See, [set-up-approvals-for-your-project](https://support.atlassian.com/jira-work-management/docs/set-up-approvals-for-your-project/)

comments: author: Angel
body: Hi, yes I have Jira Software with premium plan.


Tags: approver

cloud

feature

jira-cloud

jira-software