youngmon/atlassian-qna huggingface dataset:
Change plan problems...
Asked by Sascha Sch?fers:

Dear Community,

the last days I tried to change to standard and premium...as you see in the attached file, I get the message, that atlassian "ran into trouble" - I cannot change the plan...Hopefully anybody can help :-(

Best regards

Sascha![Issue23.JPG](/t5/image/serverpage/image-id/266750i4F1E4CC6CCD72343/image-size/large?v=v2&px=999 "Issue23.JPG")


Answers:
author: Harald Seyr
body: Hi [@Sascha Sch?fers](/t5/user/viewprofilepage/user-id/5254213)

Since you are already on standart plan, I suggest you contact Atlassian support directly at [Atlassian Support.](https://support.atlassian.com/)

At the bottom of the page, there is a little button "contact support" that allows creating an issue.

From my experience, support is quite fast processing those issues.

Regards,

Harald

comments: author: Sascha Sch?fers
body: Hi Harald,

I am not able to change into Standard or Premium...After clicking on ok I get the message that it didnt work.

Regards

Sascha


author: Harald Seyr
body: ok, sorry, I ,misinterpreted you post and assumed you are already on standard. If you are "stuck" in free, then we have to hope that someone from Atlassian browses this issue and checks it, I know that some of them are here in the community every once in a while.


author: Sascha Sch?fers
body: No worries :-) Cant you forward it to an Atlassian?


author: Harald Seyr
body: Unfortunatelly not, I can only created issues that are glued to my instance. This deadlock situation has to be resolved by Atlassian, maybe [@Eduardo Alvarenga](/t5/user/viewprofilepage/user-id/4365410) from Atlassian trello team who was active a couple of minutes ago can ping someone from Atlassian Confluence team.


author: Sascha Sch?fers
body: That would be nice, thx! Its a very bad bug:-D


author: Eduardo Alvarenga
body: Hello [@Sascha Sch?fers](/t5/user/viewprofilepage/user-id/5254213)

Please reach out to our friendly Customer Advocates team directly by filling out the form on this page:

* <https://support.atlassian.com/contact>

Choose "Billing, payments, and pricing" \>\> "Other" and provide a meaningful description of your issue.

Cheers,

Eduardo Alvarenga  
Atlassian Support APAC

**--please don't forget to Accept the answer if the reply is helpful--**


author: Sascha Sch?fers
body: Perfect, thanks a lot Eduardo :-)   

Best regards

Sascha


author: Sascha Sch?fers
body: [@Eduardo Alvarenga](/t5/user/viewprofilepage/user-id/4365410) What do you think how long will it take? Its a bit urgent because I have to adjust the authizations for our team...  

Cheers

Sascha


Tags: cloud

confluence-cloud
page list can not update
Asked by Hsu Yao Chang:

Hi,

Why page list can not auto update content in dashboard, when I add new page content? Thanks.

![QQ??20190824201839.png](https://community.atlassian.com/t5/image/serverpage/image-id/266746iAF2541B17D481490/image-size/large?v=v2&px=999 "QQ??20190824201839.png")


Answers:
author: Ollie Guan
body: Hi [@Hsu Yao Chang](/t5/user/viewprofilepage/user-id/502429) ,

Do you have any macros embedded in the page to automatically display the directory tree? Such as Page Tree, Children Display, etc.

By the way, this screenshot looks so familiar, where did you take it from?

comments: author: Hsu Yao Chang
body: [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) It's not really from production confluence, and it's not easy to get screenshot from production. I imitate related screenshot.

Condition: It can automatically update at 7/3, but after 7/3 , it can not automatically page content although someone have add new page.


author: Ollie Guan
body: Please follow the suggestions below to check step by step

1. Confirm which macro is used by the parent page, delete this macro and reload this macro and publish the page to see if the problem is solved?

2. Create a new page and embed the macro, can the page tree be displayed normally?

3. Rebuild the index and observe whether the problem is resolved?


author: Hsu Yao Chang
body: [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) Noted, and thanks for your kindly assistance.


Tags: confluence-server

server
What do you use to create option based KB in Confluence
Asked by Deepak:

Hi

I'm wondering what do you use to create an option based knowledge base. For example- A self help guide to troubleshoot voice issue on a computer. The KB should provide options to users whether it is about a Laptop or Desktop\> then depending on the selection it may ask them is it just about just the Mic/Speaker/or both then depending on the selection the KB takes them to next steps of the troubleshooting process and eventually to an outcome.

I know I can create a word based KB article but users will have to read everything in order to reach to the final conclusion; including the steps/option which are not relevant in their case.

I hope that makes sense.

Thanks!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Deepak](/t5/user/viewprofilepage/user-id/5260172) and welcome,

you can't make content dinamic based on a user selection. My suggestion is to use different sections (one for laptop and one for desktop) through <https://support.atlassian.com/confluence-cloud/docs/insert-the-expand-macro/>

Hope this helps,

Fabio


Tags: cloud
any idea how to solve lag when you are typing?
Asked by Marion Pulo:

we are only experiencing this one on a particular page, the other shared pages seems to have no lag when typing.

same thing when you create your personal page seems to have no Issue.


Answers:
author: Dan Breyen
body: Hi [@Marion Pulo](/t5/user/viewprofilepage/user-id/5260168) welcome to the community. I would suggest narrowing down the issue to see if there is something that sticks out. Is it a particular user, a particular browser, or something about the page. I looked out on Atlassian's Jira site (jira.atlassian.com) and it seems like there were some issues with lag, but they've since been closed. Does it always happen with the same browser, same user, same machine? Is there a lot of text on the page where it's very busy? If so, what happens if (at least temporarily) you strip down the page, does it still work that way?

You could also bring it up to support (support.atlassian.com) and have them take a look at it and get their thoughts on it. They would need more specifics about the issue.

Hope that helps.

comments: author: Marion Pulo
body: Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) thanks for answering my query.

its lag on this particular page. tested on several browser and also asked several users and we all experience the same Lag when you edit the page.

and yes the page contains allot of data on it.

appreciate your advice will raise this to support.

thank you


Tags: cloud

confluence-cloud
How to insert data in table of contents
Asked by aastha puri:

I can not add anything to the table of contents


Answers:
author: Markus Fred?n
body: Hi [@aastha puri](/t5/user/viewprofilepage/user-id/5259869) ,

Please have a look at:

<https://support.atlassian.com/confluence-cloud/docs/insert-the-table-of-contents-macro/>

/Markus


Tags: cloud

confluence-cloud
Changing sizes of sections in Confluence. How?
Asked by Wojciech Andryszek_Deviniti:

How to control a wide section in Confluence apart from the default settings in the editor (predetermined sizes)?  

Best regards,  
Wojciech Andryszek


Answers:
author: Barbara Szczesniak
body: [@Wojciech Andryszek_Deviniti](/t5/user/viewprofilepage/user-id/5133379) You can try using a layout and typing your content only in the section that best matches the width and alignment you are trying to achieve.

![LayoutFloatingToolbar.png](https://community.atlassian.com/t5/image/serverpage/image-id/266900i183AF5469BA4BE38/image-size/large?v=v2&px=999 "LayoutFloatingToolbar.png")

For example, if you want to have the text left-aligned to the page, but not extend all the way to the right side of the page, you might use the **Right sidebar** layout. Or the **Three columns with sidebars** for text only in the center of the page.

I sometimes also use one of these layouts where I want my steps on the left and a screenshot on the right (rather than inserting the image below a set of steps). You can insert multiple layouts on the page as you need them.


Tags: cloud

confluence-cloud
How to fix the problem with spaces between lines?
Asked by Wojciech Andryszek_Deviniti:

After pressing the \[Enter\] key after a given line of text, the program does not always show a new empty line after saving. The same also happens with the \[Shift\]+\[Enter\] combination. Sometimes, to keep space between two parts of a text (e.g., paragraphs), I am forced to insert a dot and change its color to white.

Am I doing something wrong during writing, or is there a bug?

Best regards,  
Wojciech Andryszek


Answers:
author: Nic Brough -Adaptavist-
body: I don't see this happening. When I use \<enter\>, I get a new paragraph, when I use \<shift\>\<enter\>, I get a new line. (The trick to identify the difference is to highlight the text and hit bullet-points - paragraphs become points, lines remain inside their paragraph)

This is one of the few times I think we need to see a video of what you're doing and what happens - nothing long, and we don't need to see your workaround, just type a couple of short paragraphs and lines of random keystrokes and tell us where you've used \<enter\> and \<shift\>\<enter\> within the text.


Tags: cloud

confluence-cloud
How to insert graphic PERMANENTLY just using "copy" and "paste"? Is it even possible?
Asked by Wojciech Andryszek_Deviniti:

Is it possible to copy (just like that) the graphics in the text to Confluence so that it does not have to be uploaded separately to the resources (so that it stays permanently in the text)?  

Sorry if the matter is trivial.

Best regards,  
Wojciech Andryszek


Answers:
author: Michael Henrys {TechTime}
body: Hi Wojciech, I understand your struggle. If this was a feature it would save me a lot of time too. If anyone knows a way to do this please respond.


Tags: cloud

confluence-cloud
Is the video scripts feature (writing and proper formatting) in Confluence a crazy idea?
Asked by Wojciech Andryszek_Deviniti:

It might be a crazy idea, and maybe a solution already exists. However, I wonder if Confluence will ever be able to write appropriately formatted videos, films, and other scripts.

It would be a helpful feature. At least from my perspective. ;)

Best regards,  
Wojciech Andryszek


Answers:
author: Nic Brough -Adaptavist-
body: Confluence is a wiki, not a video recording system. It's just not in the same area as video capture.

I am not sure what you are really asking for it to do here though. Could you explain a bit more?


Tags: cloud

confluence-cloud
Why only one font in Confluence?
Asked by Wojciech Andryszek_Deviniti:

I'm new to the topic. I wonder why users can use only one font in Confluence and other solutions (like Notion). Is there a specific logic behind it, goals, or some overall reason I'm unaware of? I'm just trying to understand.

I appreciate any knowledge you can provide.


Answers:
author: Nic Brough -Adaptavist-
body: It's ease of use, and consistency.

Confluence is a wiki, meaning a place to write stuff to publish to a wide audience for them to **read**.

The emphasis on read is important. If you want people to be comfortable reading a page, do not change fonts at all (you can get away with font changes between obvious titles and sections, but even that is jarring and should be avoided)

People writing pages who think they want to use different fonts are not understanding their audience. A consistent font makes it easier for dyslexics, people with vision problems, and speed-readers to read the page.

An ideal web page uses a single, sans-serif font, using only ++underlining++ or **bold** for emphasis (*italics* are bad for many people with dyslexia, and they interrupt speed-readers, who work from the shape of a word rather than actually reading it)

Also, most people who want to change a font, often want to change it to a bad one. Confluence runs with a font that is not bad for anyone, so you can't make that mistake.

comments: author: Barbara Szczesniak
body: Thanks, [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) . I hadn't thought about italics being an issue for people. I may change my conventions to use underlining for text where I was using italics.


Tags: cloud

confluence-cloud
the Jira chart is displaying the number of tickets in a given product but not giving severity.
Asked by Venkatesh Nimmu:

I have created a Jira chart in a Confluence page which is giving the number of tickets in a given product but I want to know the severity of the tickets as well. Could you help me with this scenario?


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Venkatesh Nimmu](/t5/user/viewprofilepage/user-id/4326757)

are you looking for something like this? In my example, I show the issue type and the severity. If you select two dimensional, you can select the two values you're interested in in the display options.

![jira-chart.png](https://community.atlassian.com/t5/image/serverpage/image-id/266588i03293AA02946FF36/image-size/large?v=v2&px=999 "jira-chart.png")

If not, please show us how it looks like for you.

Cheers,  
Matthias


Tags: cloud

confluence-cloud
Exporting Article names and Labels
Asked by Andreas Bakalis:

Hello,

Is there a way I can export in xls all article names and their labels from my spaces?

Need this so I can group my articles since some are common across spaces and some are unique and labels will be part of this grouping

Thank you,


Answers:
author: Wojciech Andryszek_Deviniti
body: Hello, [@Andreas Bakalis](/t5/user/viewprofilepage/user-id/5249559)  

I think, maybe some kind of an answer lies here (at least part of it):  
<https://community.atlassian.com/t5/Confluence-questions/How-do-you-export-space-page-titles-into-an-excel-file-Is-this/qaq-p/1685161>  

Sorry if I'm mistaken.  

Best regards,  
Wojciech Andryszek
How to add LinkedIn feed to a Confluence page
Asked by Khloe Salmon:

Hello,

I had our company Twitter feed showing on our Confluence homepage, but after the recent Twitter changes this is no longer working.

I've tried to link our LinkedIn page with no success (I tried this method: <https://www.glintech.com/blog/confluence-embed-linkedin-company-feed>).

Has been able to do this, and care to share how?

Thank you!


Answers:
author: Ngaire Stratton
body: It's not working for me either. Did you get it to work?

comments: author: Khloe Salmon
body: Unfortunately not!


author: Wojciech Andryszek_Deviniti
body: Hello, [@Khloe Salmon](/t5/user/viewprofilepage/user-id/4479810)  

Do you mean something like this?  
<https://www.glintech.com/blog/confluence-embed-linkedin-company-feed>

<br />

Kind regards,  
Wojciech Andryszek

comments: author: Khloe Salmon
body: Hi Wojciech,

Thanks for your reply - yes, however I've tried that and unfortunately couldn't get it to work - did it work for you?

Many thanks

Khloe


Tags: confluence-server

server
uContact Cloud doubts
Asked by Borja Cajal:

Hi there! Is there anyway in which I can automatically assign emails to agents as I do with calls? Thank you so much in advanced


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Could you explain what this has to do with Confluence? (Or any other Atlassian product)

comments: author: Borja Cajal
body: <https://integra-scm.atlassian.net/wiki/spaces/UVE/pages/407685945/Agente>

I assumed that it was an Atlassian product...


author: Nic Brough -Adaptavist-
body: That is a Confluence instance, which is Atlassian. But you need to explain what uContact is - that is not an Atlassian product, nor is it an app you add to Atlassian.

I suspect uContact is using the Confluence you've given us the URL to as a documentation system, and you have clicked on "help with Confluence" instead of "help with uContact"


Tags: confluence-cloud
My clients are not receiving the invitation email
Asked by Areliz Isla:

Hello,

Recently, I have been trying to add clients from our organization to our Jira Service Management for incident creation through our portal. However, they are not receiving the invitation emails, and those who lose their credentials are not receiving the emails to recover them.

For now, I have provided them with an email to send so that they can create incidents, but this is not a sustainable solution.

No matter how many times I resend the invitation, they don't receive the email.


Answers:
author: Shannon S
body: Hi [@Areliz Isla](/t5/user/viewprofilepage/user-id/5162957)

Thanks for raising this on Atlassian Community! We can have a look at the email addresses and see if there is a suppression entry against that account. Can you please have your site admin raise a ticket below?

[Contact Atlassian support](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&is_cloud=true&product_key=confluence&impact=4&customer_working_hours=1600-0100&support_type=customer)

Let me know if they have any trouble.

Take care,

Shannon S \| Atlassian Cloud support

comments: author: Areliz Isla
body: Hello, thank you very much for the response. Unfortunately, my administrator cannot generate a ticket to the Atlassian page (due to personal reasons), and I also cannot generate a ticket to receive help. However, if there is a way to solve the problem, I have no problem providing more information about it. Please let me know.


author: Shannon S
body: Hi Areliz,

Thanks for your reply. Is the problem with the c\*\*\*\*-a\*\*\*\* account associated with your user? That site has three site admins, so any one of those admins can contact us at support.

Otherwise, see if you can raise the ticket with the customer advocates team (select Billing, payments, and pricing), and they can move your question to support:

[https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing\&support_type=customer](https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing&support_type=customer)

Let me know if you have any trouble.

Take care,

Shannon S \| Atlassian Cloud support


author: Kishan Sharma
body: Hi [@Areliz Isla](/t5/user/viewprofilepage/user-id/5162957)   
There's a possibility that few email IDs in your domain are blocked or have email suppressions on Atlassian mail servers side, for some reason. I have tagged this ticket to Atlassian Community Support Team. In the meantime, you can also ask your site admins to raise a ticket with [Atlassian Support](https://support.atlassian.com/contact) to check this for you.


Tags: atl-rvw

confluence-cloud
List of decisions
Asked by Hans-Peter Eberhard:

Dear all,

I wonder how I could generate a list of decisions (or any other keyword) that lists all sentences and their pages with the word "decision:". I understand the decision macro is only available for the Cloud version. We are using [Atlassian Confluence](https://www.atlassian.com/software/confluence) 7.19.5

Thank you,

Hans-Peter


Answers:
author: Brant Schroeder
body: [@Hans-Peter Eberhard](/t5/user/viewprofilepage/user-id/2455559) The decision macro pulls information from the decisions from decision pages. You can use it to summarize that. You can apply labels to a page and use that to return pages. <https://support.atlassian.com/confluence-cloud/docs/insert-the-content-by-label-macro/>

comments: author: Brant Schroeder
body: [@Hans-Peter Eberhard](/t5/user/viewprofilepage/user-id/2455559) others will have similar questions, can you accept this to help them?


Tags: cloud
Why can't I add or share the board with my team even though I am a board admin
Asked by AIMEE KIRKLAND:

I have recently taken over a project and the previous admin has transferred board admin permissions to me. I have the blue and white chevron in the bottom right corner of my Initials too so I defiantly know the admin rights have been transferred.

However, I still have no way of sharing the board with new members of the team, or changing the visibility. It stills says 'Due to a restriction created by a Workspace admin, you cannot select this visibility.'

Please can you suggest how I can get the correct permissions to share and add people to my board.


Answers:
author: Sal
body: Hey [@AIMEE KIRKLAND](/t5/user/viewprofilepage/user-id/5063117),

The permissions to share a board will depend on the permissions set on the entire Workspace. So if your Workspace Admin (Not the board admin) has specified that you cannot change the board's visibility, then only the Workspace Admin is allowed to make this change for you. This also would include the permission to share the board with other users, which the Workspace Admin can impose.
Is it possible to transfer or copy all Rules and Buttons from one admin user to another admin user?
Asked by Grzegorz Nalepka:

Is it possible to transfer or copy all Rules and Card Buttons from one admin user to another admin user? so that the other admin user can edit the Rules etc


Answers:
author: Meghashrita Kashyap
body: Hi [@Grzegorz Nalepka](/t5/user/viewprofilepage/user-id/5062945)

You can definitely share rules with your Workspace, but it can be a bit tricky. To be clear up front, rules cannot be edited by a user other than the one who created them.

-So when sharing a rule, you're essentially sharing a copy of it that your Workspace members can import and edit as their own, rather than your rule.

-The first thing you'll want to do is to add the rules you want to share to a Command Library (<https://support.atlassian.com/trello/docs/working-with-command-libraries/>).

-Once they are consolidated under a single tag, you can select that library from the Butler menu and enable the Shared slider.

-After the rules are shared, your Workspace members can open that same command library from their Butler menu and import the commands.

Let me know if that helps explain how you can share those rules, or if you have any additional questions!

Cheers,   
Meghashrita Kashyap  
Atlassian Support - Trello

comments: author: Grzegorz Nalepka
body: Great, Thank you
Account deactivated
Asked by Sasirekha Sivalenka:

My corporate account is deactivated ssivalen@In.ibm.com who can help me restore that


Answers:
author: Meghashrita Kashyap
body: Hi [@Sasirekha Sivalenka](/t5/user/viewprofilepage/user-id/5062885)

I just had a check and see that your account is deactivated on the Enterprise. Since it is deactivated on the enterprise you will have to reach out to Help@IBM or post in your channel, #guild-trello-ent for the account to be reactivated by the admins.

Hope this helps!

Cheers,   
Meghashrita Kashyap  
Atlassian Support - Trello
Xin h? tr? v? trello
Asked by Nguy?n h?u phuc:

L?m sao ?? trello hi?n th? bong b?ng ch?t nh? zalo ho?c messenger


Answers:
author: Suzie M
body: Ch?o m?ng ??n v?i c?ng ??ng!

Trello kh?ng c? b?t k? h? th?ng tr? chuy?n / nh?n tin n?o ???c t?ch h?p s?n. Tuy nhi?n, th? m?c Power-Up c?a ch?ng t?i c? c?c t?ch h?p tuy?t v?i m? b?n c? th? ki?m tra xem ch?ng c? ph? h?p v?i b?n kh?ng: <https://trello.com/power-ups/search?q=chat>. T?i hy v?ng ?i?u ?? s? gi?p.

---

Hello, welcome to the community!

Trello doesn't have any chat/messaging systems that are built in natively. However, our Power-Up directory has great integrations that you could check if they work for you: <https://trello.com/power-ups/search?q=chat>. I hope that helps.