youngmon/atlassian-qna huggingface dataset:
JIRA error: An unknown error occurred while trying to perform a search
Asked by QIB Application:

**Getting Below error in catalina.out however till yesterday JIRA properly working with en_US.UTF-8.**

**Upon login to JIRA and selecting project, no issues related to the project getting displayed in JIRA**

2019-05-01 08:48:05,585 JIRA-Bootstrap WARN \[c.a.jira.health.HealthChecks\] Your database is using an unsupported collation

2019-05-01 08:48:05,585 JIRA-Bootstrap WARN \[c.a.jira.health.HealthChecks\] Your postgres72 database is currently using an unsupported collation: en_US.UTF-8. You should change this to a supported collation: - POSIX.UTF-8

- C.UTF-8

- C

- POSIX


Answers:
author: Earl McCutcheon
body: Hello,

The error you noted "An unknown error occurred while trying to perform a search" could be caused by a varying number of sources, and there is a possibility that this could be related to the database collation warning you are receiving but might be something else entirely. The collation may be contributing to issue.

However in combination with the issues not displaying at all it sounds like there is more than likely an indexing issue is occuring, or a lesser chance of an issue with project permissions, particularly browse project permission is missing.

I would first recommend double checking the [project permissions](https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html) on the project just to make sure that you do have the "browse project" permission for the project, its more than likely not this causing the issue but its a quick check to rule this out.

Then I would suggest triggering a full lock and re-index on the application that should clear out any indexing issues unless there is index corruption so also make sure to watch the logging to see if you trigger any errors related to index corruption described [HERE](https://confluence.atlassian.com/jirakb/unable-to-rebuild-jira-application-indexes-228623566.html) that would require a manual flush as described in the KB.

As for the collation warnings on the database check out the KB ["How to fix the collation of a Postgres JIRA database"](https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-a-postgres-jira-database-776657961.html) for the steps to take to correct the mismatch.

Regards,  
Earl


Tags: advanced-roadmaps
Scope Change in Portfolio Plan
Asked by Olga Pronina:

If I have forgotten to add an existing item (for example, one of the epics) when I have been creating my plan, how can I add it?


Answers:
author: Christophe De Roeck
body: Hi Olga, if you go into the configuration menu (three dots to the right of your Portfolio plan name) of your plan and select 'Issue Sources', you can run through the same steps again as when setting up your plan the first time: select sources, releases...(no need to change these in your case, just click next)

In the last step you should be able to (de-)select the issues you want to add to/remove from your scope.

Hope this helps


Tags: advanced-roadmaps
How do I make a copy of my Portfolio Plan?
Asked by Debbie Weinstein:

I am new to the tool and working on my first plan. As I develop one part of it I want to save a copy and then continue. How do I do this?


Answers:
author: samrobertsofficial
body: Hi [@Debbie Weinstein](/t5/user/viewprofilepage/user-id/2960644)

We don't have an exact way to make a copy of a plan in the way you're describing. It sounds like you want to take a 'snapshot' of a plan, then a few months later compare your plan to the past?

As Portfolio for Jira always sync with the latest Jira data we don't track historic values.

The closest feature we have to do this is to use the scenarios feature. This helps doing "what if" scenario planning, and let's you have multiple versions of your plan at once. See <https://confluence.atlassian.com/jiraportfolioserver/configuring-scenarios-868977946.html>


Tags: advanced-roadmaps
Tell how to solve this problem.
Asked by Shrinivas Bhai:

Tell the steps to solve the problem in above question.


Answers:
author: Peter Van de Voorde
body: Hi [@Shrinivas Bhai](/t5/user/viewprofilepage/user-id/5480933) ,  

I see no question so there is no way for us to help you.  
Could you please add it?  

Cheers,  
Peter
[Trello]??????????????
Asked by riku miyoshi:

???

Trello????????????????????????????????????2??????????????

?"Standard"???"Premium"??????????????????????????????????????????????????????????????????????????????????????????????????????????????????

????????????????????????????????????????????????????????????????????????????????


Answers:
author: Lara
body: **Translation:**  
> \[Trello\] Questions related to transitioning to a paid plan question:
>
> I am considering moving to a paid plan due to the reduction in the usage range of Trello's free plan. I would like to ask you about the following two points.
>
> ?The "Standard" and "Premium" plans seem to enable the features of the paid plan by specifying only one workspace as the scope, but it seems that the "Standard" and "Premium" plans enable the features of the paid plan by specifying only one workspace, but it is not possible to enable one person to use that workspace as a paid plan. If so, will other members included in it be able to use the free plan normally?
>
> ?Also, if I want to use multiple workspaces as a paid plan in the above situation, how can the same user operate multiple workspaces as a paid plan?

Hi there,

Thanks for reaching out!  
Trello's paid subscriptions apply on a per Workspace basis, meaning that the Workspace is upgraded rather than individual accounts. This means a user can be a member of a paid Workspace and have access to paid features on boards *within* that Workspace, and also use Trello for free in their own Workspace.  
There isn't a way to have one subscription apply to multiple Workspaces -- you would need to upgrade each Workspace.  
That said, you could set up one paid Workspace and organise boards using Collections (Premium feature). You can read more about that here: <https://support.atlassian.com/trello/docs/creating-collections-for-premium-workspaces/>  
Please let us know if you have any other questions, and we'll be happy to help.  

All the best,

Lara  
The Trello Team
Allow file downloads to my cards
Asked by Robert Rinc?n:

How can I allow the download of .js .php .rar files on my cards, without detecting them as viruses?


Answers:
author: Mutya A
body: Hi Robert,

That depends if you have a web antivirus application installed in your operating system. As this is outside of Trello, I would suggest to reach out to your antivirus program's support team to help you change this setting.

Hope this helps but let me know if you have any other questions or context to share.
Retrieve Board
Asked by Taulafo Semau:

The company I work for has decided to cease using Trello but I didn't have enough time to export my board and now it's gone. Is there anyway I can get it back?


Answers:
author: Peter Van de Voorde
body: Hi [@Taulafo Semau](/t5/user/viewprofilepage/user-id/5480830) ,  

Welcome to the Atlassian community.   

I'm sorry to hear this happened, I don't think there is much you can do about it.   
The one thing you could do is reach out to Trello Support and see if they can retrieve it for you. Here is the url to contact them: <https://trello.com/contact>  

Cheers,  
Peter  

<br />

comments: author: Taulafo Semau
body: Hi [@Peter Van de Voorde](/t5/user/viewprofilepage/user-id/781487)

Thanks for you reply. Really appreciate your help.

I'll give it a go. :)

Ta
Trello App filter users
Asked by Alejandro Cifarelli:

Good morning, I wanted to know if someone can help me, I need to be able to filter a user's cards in the Trello app, @ the user I get their cards but I get even the archived ones all mixed up between the active and archived ones. I await your answers! From already thank you very much


Answers:
author: Lara
body: Hi Alejandro,

Thanks for reaching out!

You can use search operators to narrow down your search results: <https://support.atlassian.com/trello/docs/searching-for-cards-all-boards/>.

For example, if you only want to see open cards, you'll want to use the **is:open** search operator.

Let me know how that goes,

Lara  
The Trello Team

comments: author: Alejandro Cifarelli
body: Muchas gracias, lo probe en la app de trello para android y funciona! Aunque es bastante complejo, podr?an aparecer filtros seleccionables. Muchas gracias por tu ayuda


Tags: app
Is there only 1 user pay 5$/month for creating work with unlimited collaborators in standard package
Asked by Pichachetanasena:

Normally I use a free package for working with my 50 members in a workspace. There will be some changes on May, 20th. I think the standard package matches my teams but it make me confused about some details.

For more understanding, I would like to know that I have to pay a standard package for **only 1 user or all users** for working with a team, haven't I?

Thank you for your answer.


Answers:
author: Rasmus Wulff Jensen
body: It depends on how many of the users are guests on single boards, and how many are workspace members and how many of the guests are on multiple boards:

I've made this 10 min video on how the new rules work via various examples: <https://youtu.be/rqmCHU_QxY8> (Your scenario is similar to Example 3: [https://www.youtube.com/watch?v=rqmCHU_QxY8\&t=387s](https://www.youtube.com/watch?v=rqmCHU_QxY8&t=387s))

comments: author: Pichachetanasena
body: Thank you for your answer. I have a further question that needs to be clarified.

Currently, our team needs at least two boards to work on and 9 of our team need to have access to both boards, does this mean we need those 9 users to be paid accounts? and the rest of the members that don't need to jump overboard can stay as a free account?

or one of us can be a paid account and the rest can jump overboard as guests?


author: Rasmus Wulff Jensen
body: If you make 41 uses that are not on multiple, only guests on their single board, then you do not need to pay for them if you switch to a paid plan... You only need to pay for the 9 users that are on multiple boards... But it is important the 41 are only guests... If the are workspace members they count as paid users regardless if the use all boards or not
Can we add a Google Group as a member on Trello?
Asked by PTWNWRS:

I would like to add my Google Group as a board member on Trello Workspace but I don't know how.


Answers:
author: Alex W
body: Hi [@PTWNWRS](/t5/user/viewprofilepage/user-id/5480522) - welcome to the Community!

I'm not sure if you can do this. I would recommend only inviting users to Trello, not Google Groups.

In order to create an Atlassian Account to join a board in Trello, you need to have a *legitimate* email address, and need to be able to verify that email address. I do not think adding a Google Group email address as an Atlassian Account would be a good idea.
I am sharing my Design Project Board with my Client.
Asked by Natalie Hrdina:

Is there an area in the cards that I can make not visible to my clients regarding pricing, vendors, other client notes?


Answers:
author: Mutya A
body: Hi Natalie!  

Currently, we don't have that functionality in Trello, but we have had other users interested in this as well. With that in mind, I've added you as a "+1" to our existing suggestion, which you can access here: [TRELLO-98](https://jira.atlassian.com/browse/TRELLO-98)

I would also recommend you to visit that suggestion, login with your Atlassian account, and click **Start watching this issue** on the right panel. You can comment on how important this feature is for you or your business. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of New Features Policy:  
[New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

As an alternative, you might need to create a separate board that only your clients can have eyes on.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.
Need to change email.on managed account
Asked by Frankie Greenwood:

I set up my atlassian and Trello account using my work email address. I am now leaving this employment and wish to change the email to my personal email.

However, it tells me my account is managed.I have been in touch with the employer IT services who inform me that they do not manage these accounts. I did not ask for the account to be managed, however am wondering if this happened automatically because I set up organisation details when I opened the account?

Can you advise how I can either change the account to my personal email or delete it so that I can set up a new one?

The work email will be closed down when I leave employment there in the next few weeks.


Answers:
author: Dexter de Vera
body: Hi [@Frankie Greenwood](/t5/user/viewprofilepage/user-id/5480534) ,

Welcome to the atlassian community,

If your company email useraccount are all company task related, you can just create new one with your personal email for personal purposes..

comments: author: Frankie Greenwood
body: Thank you, but can I delete the one I set up with my organisation email?


author: Victor Law
body: Hi [@Frankie Greenwood](/t5/user/viewprofilepage/user-id/5480534)

It is likely that someone who manages Atlassian Access for your company has verified the domain and claimed all the user accounts with your company email address under the organisation (which will be the IT team in most cases).

I suggest migrating or exporting the contents from the Trello account to your account instead.

<https://support.atlassian.com/trello/docs/exporting-data-from-trello/>

As a side note, it is recommended that personal data be kept separate from company accounts to avoid potential access issues if you are suddenly blocked from accessing company data (e.g., layoffs).

Thank you.

comments: author: Frankie Greenwood
body: Thank you. I was hoping just to delete the account but it seems I can't do this. The IT department are saying they don't manage these accounts so I will just delete all of the content instead and set up a personal one.
??? ?? ??? ????.
Asked by ???:

pc?? ?? ???? ??? ????? ?? ???? ????.

?? ??? ?? ????.

??? ????? 403??? ???.

? ??? ??? ? ?? ??? ????

?? ?????\~


Answers:
author: Lara
body: **Translation:**  
> It does not work with the mobile phone app.  
> I can log in to Google on my PC, but I can't log in to Google on my phone. I would like to connect with each other. However, error 403 appears on my phone. Is there any way to fix this error? Please help me\~
Hi there,  
Thanks for reaching out!  
As a first step, can you please uninstall and reinstall the Trello mobile app?  
Please also confirm which 403 error you see when you try to log in. Here are Google's error codes: <https://support.google.com/accounts/answer/12917337/>.  
Lara  
The Trello Team
n?o estou acessando o trello
Asked by Marco Aur?lio da Silva:

pela Web esta dando erro e pelo aplicativo sumiu muitas coisas...


Answers:
author: Lara
body: **Translation**
> I'm not accessing trello  
> on the web it's giving errors and on the app a lot of things are missing...

Hi Marco,

Thanks for reaching out!

Can you please share a screenshot of the errors you are seeing? Does the issue persist when you use a different browser and/or device?

Lara  
The Trello Team

comments: author: Marco Aur?lio da Silva
body: Boa tarde,

Ja tentei em outro paginas de web, outro PC e nada, no aplicativo do celular algumas informa??es sumiram...

![trelo.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/325708iF0DF750D418891A0/image-size/large?v=v2&px=999 "trelo.jpg")
Shopping list
Asked by STEPHANIE CARR:

Can i have a list that gives options. So for example: Do we need milk? How many? 1, 2, 3, 4??


Answers:
author: Alisson Sartor
body: Hello, Stephanie!  

1. You can start by making a new board. Give it a cool name that you'll remember.

2. Then, make a List on your board. This is where you'll note down all the stuff you need to buy. You can even sort them into categories so it's easier to find what you're looking for.

3. Finally, create a checklist on each card for all the things you want to get. This way, you can tick them off as you go and make sure you're not missing anything.  

   I made this example below and I think this can be helpful  

   ![Screenshot 2024-04-23 at 16.35.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/320160i646821D561639D4C/image-size/large?v=v2&px=999 "Screenshot 2024-04-23 at 16.35.00.png")
Is there a way to save attachments so that i can view them in the cards while offline?
Asked by Rogier:

I use Trello for my business.  
In the Trello card I put all the information needed to carry out an assignment. I also add documents here for clarification.

We then use tablets that do not have internet. Now we can of course see the cards, but unfortunately we can no longer open the attachment because we do not have an internet connection.

Is it possible to view the documents in the cards on Trello offline?


Answers:
author: Lara
body: Hi Rogier,

Thanks for reaching out!

While this exact functionality isn't currently available in Trello, I have gone ahead and created a new feature suggestion for you with our product team which you can access here: <https://jira.atlassian.com/browse/TRELLO-274>

I have also added this ticket as an internal comment to this report so that way our engineering team can reference to it and also use it to help align priority.

I would also recommend you to visit that suggestion, login with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our [Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara  
The Trello Team
Can Trello grant specific checklist permissions as described?
Asked by Andrey Desayli:

I have a team consisting of various roles, and I want to provide limited control to some team members to prevent the deletion of checklists. However, I still want them to be able to contribute by marking items as complete and adding information to the checklist.

I have explored the role-setting options in Trello, but it seems that there is no direct way to set permissions as specific as this. Are there any other options that I might be overlooking, or are there integrations or plugins that can provide this functionality?


Answers:
author: Alisson Sartor
body: Hello, Andrey!  

Since Trello is all about teamwork we don't have a way to stop someone from making changes to a board right now. The whole idea is to let everyone chip in, so we didn't add any restrictions on what someone can or can't do once they've been invited to a board. I can understand the idea of what you are saying, and I can definitely suggest this internally as a possibility for the future since this could be something that other users might want.

The closest thing we have currently on Trello Premium is the Observer Role that gives some sort of control.  

Observers are board members who are able to view a board and the cards within the board, download card attachments, comment and vote on cards (if that is enabled for the board), and export the board.

Observers are not able to move or edit cards, upload card attachments, tick the box on a checklist item, and observers can't change board settings.  

But still, he wouldn't be able to mark it as complete, as you mentioned in your submission.  

You can check more details on the page below about it.  

<https://support.atlassian.com/trello/docs/adding-observers-to-boards/>  

Let me know if that brings any questions  

Kind Regards  
Alisson  
Trello Support  

<br />

comments: author: Andrey Desayli
body: Thanks for the explanation, Alisson!
Move checked items on checklist to new card
Asked by STEPHANIE CARR:

I would like to move unchecked items on a checklist to a new card to pass to another member of the team.


Answers:
author: Camilo Galleguillos
body: Hi, [@STEPHANIE CARR](/t5/user/viewprofilepage/user-id/5480203)

It is not possible to move checklist items to another card. Something that can be useful for your case is to copy the elements from another list, which is available when you create the checklist:

![Screenshot_11.png](https://community.atlassian.com/t5/image/serverpage/image-id/319633iBAF863CF9FD718E1/image-size/large?v=v2&px=999 "Screenshot_11.png")

Best,  
**Camilo Galleguillos R.**
Como formar um workspace para equipe de trabalho
Asked by Gabriela Pessoa:

Com a conta gratuita, a equipe do meu trabalho utiliza o trello para controle das demandas com os parceiros. Como posso fazer uma conta do gestor paga, e adicionar as pessoas da equipe, mas mantendo os quadros j? existentes hoje na ?rea de trabalho do gestor. ? poss?vel? No caso das pessoas da equipe que ir?o participar de mais de um quadro, elas pagam por usu?rio ou tem alguma forma deles n?o pagarem a parte, j? que o gestor vai estar pagando?


Answers:
author: Augusto Lisboa
body: Ol?, Gabriela!

O sistema de assinatura do Trello ? relacionado ao Workspace e n?o ao usu?rio, ou seja, Workspaces podem se tornar Premium, usu?rios n?o. Isso permite que um mesmo usu?rio fa?a parte de m?ltiplos Workspaces, Premium e Gratuitos, simultaneamente.

O sistema de cobran?a ? baseado na quantidade de usu?rios que fazem parte daquele Workspace Premium, onde alguns tipos de usu?rios s?o cobrados, e outros n?o:

**Membros do Workspace:**   
Esses usu?rios n?o s?o necessariamente membros de um Quadro; eles podem ver todos os quadros no espa?o de trabalho, criar novos quadros, etc.  
Todos os membros do Workspace **s?o cobrados.**

**Convidados:**   
Convidados s?o usu?rios que n?o s?o membros do Workspace; no entanto, eles s?o membros de um ou mais Quadros no Workspace. Eles n?o s?o capazes de criar quadros, ver outros quadros no espa?o de trabalho, acessar visualiza??es personalizadas, etc.

A quest?o de faturamento para convidados pode variar:

* **Convidados de um ?nico Quadro:** os membros de **um** Quadro do Workspace (usu?rios regulares ou observadores) **n?o s?o cobrados**, mas s?o contabilizados como colaboradores.
* **Convidados Multi-Quadro:** Membros que s?o membros de **dois ou mais** Boards do Workspace e **s?o cobrados**.

No seu caso especificamente, imagino que o gestor seria cobrado por ser o Administrador (e portanto Membro do Workspace), e os usu?rios que precisam acessar m?ltiplos quadros.
Moved ticked checklist items to a new list
Asked by STEPHANIE CARR:

I have a list for items I normally order. I would like to chose which ones I need from a checklist and those that are ticked move to a new list to create an order.


Answers:
author: Mohamed Riza _ServiceRocket_
body: Hi [@STEPHANIE CARR](/t5/user/viewprofilepage/user-id/5480203)

Do you mean to say that this is sort of a dynamic select list. Once you select on a option from the first list, then this opens up another list with specific options?

If not, please provided detailed notes/diagrams how you envision this to work so that we may suggest how could you go about implementing this?

Thanks

comments: author: STEPHANIE CARR
body: Yes in some instances I would need this to happen. So if yes one list and if no another.