youngmon/atlassian-qna huggingface dataset:
Does a tool exist to help me see the layout of my Confluence Spaces at a high level?
Asked by Joshua Upadhyay:

My Confluence server has about 50 spaces, and is full out outdated and duplicated information. To help me remove unnecessary/outdated/obsolete pages and data, I'd like to be able to see a high-level view of all of my spaces and the pages within them. Does such a tool for Confluence exist?


Answers:
author: Walter Buggenhout
body: Hi [@Joshua Upadhyay](/t5/user/viewprofilepage/user-id/4355818),

Given your use case and it seems you are on the server platform, you could have a look at [the better content archiving app.](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=datacenter&tab=overview). It does provide insights into your content and on top of that helps you in the archiving process itself.

Hope this helps!

comments: author: Joshua Upadhyay
body: This looks like a tool that will work well for me! Thank you, Walter!


Tags: confluence-server

server
Loading issue
Asked by jovan savin:

Not sure what changes are needed but I am getting Loading... message on left side of Bog Tree when trying to load 2020 months from January-December it just gives me Loading... message but never loads anything. Checked the space usage for Confluence database we have plenty of space available. Anyone having similar issues, not sure what needs to be checked to resolve this issue? Here is the screen shot under 2020 only loading... is displayed but it never loads. Thank you ?

![Blog_Loading2.JPG](/t5/image/serverpage/image-id/140496iC17A576401925DF0/image-size/large?v=v2&px=999 "Blog_Loading2.JPG")


Answers:
author: Joshua Sneed Contegix
body: Hi Jovan,

I would start with a rebuild of the index, checking from a different computer, checking from a different connection (i.e. on/off VPN), and reviewing troubleshooting and support tools.

From there, I would review logs for related errors, probably tailing when triggering the problem. Let us know if you find anything.

You could also review the following:

* <https://confluence.atlassian.com/confkb/page-tree-macro-shows-loading-indefinitely-297672144.html>
* <https://confluence.atlassian.com/doc/noformat-macro-139545.html>
* <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>  

Cheers!

comments: author: jovan savin
body: Hi Joshua, Checked the space for our Confluence database plenty of space available, Rebuilt the index took 8hrs thinking that would do it, still same issue.

Since I was not the one installing Confluence and the person that did and supported is no longer with us. What is the path I should go to check the logs/errors it is on our Linux server? Thank You ?


author: Joshua Sneed Contegix
body: Hi Jovan,

Start with [creating a support zip](https://confluence.atlassian.com/support/create-a-support-zip-790796819.html) and then review it. Refer to <https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html> if you would like to know the directories better. Cheers!


Tags: confluence-server

server
Viewing a list of existing labels when adding a label; Issue using a dash/hyphen to precede a label
Asked by Lauren Bertsch:

What is the best way for someone to view existing labels? When I go to add a label on a Confluence page, it pulls up a maximum of 5 labels that begin with that letter but not a list to scroll through. If there are more than 5, how can I view the whole list?

If I precede the label with a - or a -- for "special label" purposes, it seems to pull the first 5 in alphabetical order for labels with the -, but if I enter in --, no labels appear until I enter a letter. To find a label with a specific letter or -- in the label, I can enter % before the letter or character, but again, no more than 5 will appear.

Why am I able to create and add labels that I precede with a (-) or (--) but when I pull a report such as a Labels List report, the labels that start with the - or -- characters are not listed. I find that other macros with labels are hit or miss with labels that begin with a - or --.

thanks!


Answers:
author: Brant Schroeder
body: [@Lauren Bertsch](/t5/user/viewprofilepage/user-id/4308457)

This sounds like a bug or something that Atlassian needs to resolve. I would suggest submitting it here as a bug or a feature request. <https://jira.atlassian.com/secure/Dashboard.jspa>

comments: author: Lauren Bertsch
body: Thanks for the suggestion!


Tags: cloud

confluence-cloud
Fail to load
Asked by Cecile Gibert:

On a confluence page from 31 January 2020, some image "Failed to load"

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/140484iEBCB14C98F263CBF/image-size/large?v=v2&px=999 "Capture.PNG")

How can I solved it ?


Answers:
author: Alex Koxaras _Relational_
body: [@Cecile Gibert](/t5/user/viewprofilepage/user-id/3215502) it seems that this issue has happened to other members as well ([Solved: Images Failing to Load (atlassian.com)](https://community.atlassian.com/t5/Confluence-questions/Images-Failing-to-Load/qaq-p/1588444)) and they opened a Jira support ticket [Atlassian Support](https://support.atlassian.com/)). I suggest for you to do the same, since from all your answers point towards (perhaps) a possible bug.

I suggest either opening a new support ticket OR

1. Clear cache and hard reload
2. Right click on image and see where the image link points out
   1. Does the image load on new link or not?

From the above (1,2) you might get a few more info, which will be of great assistance to Atlassian support team.

Hope that helps,  
Alex


author: Cecile Gibert
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) ,

Thank you for your reply.

* How to you try to include this image on your confluence page?
*
  * It's an old document I don't remember how this image has been include.
* What is the image extension?
  * .jpg
* What is the image size?
  * Not mentionned
* Does this happen only to you, or to other users as well?
  * other users as well and with another internet access
* Did you try to visit the same confluence page from another browser?
  * Same with another browser
* Did you try to clear the cache and hard reload the page?
  * No

Regards,

C?cile


author: Alex Koxaras _Relational_
body: Hi [@Cecile Gibert](/t5/user/viewprofilepage/user-id/3215502) ,

Care to share a bit more information? E.g.

* How to you try to include this image on your confluence page?
* What is the image extension?
* What is the image size?
* Does this happen only to you, or to other users as well?
* Did you try to visit the same confluence page from another browser?
* Did you try to clear the cache and hard reload the page?

Regards,

Alex


Tags: confluence-cloud

cloud

jira-software-cloud
HELP!
Asked by Andrea Kaps:

Dear Sir or Madam,  
I need your help to insert a picture from our file.Unfortunately I don't have a function key here so I can insert this image nor an icon.  
I send you a screenshot of my input bar.  
Unfortunately I don't have a function key here so I can insert this image nor an icon.  
I send you a picture of my input bar.  
With kind regards  
die Gesundheitstrainer GmbH  
Andrea Kaps

\*\*The Photo-Insert-Button as yellow marked below is missing in my panel

![Bild Confluence 2.PNG](/t5/image/serverpage/image-id/140482iDEF89CC659328EDD/image-size/large?v=v2&px=999 "Bild Confluence 2.PNG")

![Bild Confluence.PNG](/t5/image/serverpage/image-id/140481i0A954E35C1F3E799/image-size/large?v=v2&px=999 "Bild Confluence.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: It looks to me like you might not have "add attachment" space permission - check with the space admins


Tags: cloud

confluence-cloud
No comment field showing
Asked by Libby Adams:

None of my cards have a comment field. Do i need to change a setting to be able to comment on a card?


Answers:
author: Stef
body: Hi Libby!

Are you currently the admin of the board, or just a member who was added to it? If you are the admin, you should be able to see and select the right the Comments Permissions setting under Show Menu \>\> More \>\> Settings. Admins should be able to enable commenting permissions for members or disable them all together.

![Screen Shot 2018-10-08 at 7.13.27 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/34261i28EC9378F5E0D308/image-size/large?v=v2&px=999 "Screen Shot 2018-10-08 at 7.13.27 AM.png")

comments: author: JS
body: I also can't see a Comment field on any card but can see an Activity one. I'm a Member \& Commenting permissions is set to Members.

Victor said "I think you'd have to select and add the closure comments field in the card layout." How do I do that?

Any help appreciated - thanks.


author: JS
body: > Replying to myself.
>
> I think the Comments are added under the Activity section in the box that says Write a comment... It's a little misleading especially when looking at the [help page](https://help.trello.com/article/765-commenting-on-cards) image under **Adding** which shows **Add Comment** above box.


author: Victor Mutambuki
body: Libby,

I think you'd have to select and add the closure comments field in the card layout.

Victor


Tags: comment
Mark as done
Asked by Hong Nguyen:

I create over 100 recurring tasks.   
If I archived them, they will pop up again, thats good.   
But they don't pop u again with there reminder.   
I don't want to put the reminder again and again.  

So here is the question: How can i mark tasks as done without losing their reminder.  

Thanks for the help.


Answers:
author: Mike
body: Hi Hong,

It sounds like you're talking about due dates, and how they interact with repeating cards, is that right?  

What you describe is correct, that due dates do not dynamically change based on Card Repeater's repeat settings. This means that if the original card has a due date of September 1st, and you set it to repeat, the repeated card will make a copy of the first one, and it too will be due on September 1st. In order to receive a due date notification on the new card, you would need to set the due date to a new, future date.
Mac client shows blank window
Asked by Nick dos Remedios:

I'm using the native Mac client and the main window is blank. I can see my boards in the "Boards" menu but when I select the boards, the main window remains blank. Restarting app does not fix it.

I tried resetting my password and logging in via web page but the Mac client remained blank. I then removed my sessions via the web settings page and restarted the Mac client. The client then asked me to login when it came up, so I logged in with my new password, which appeared to go through without error. But when the board should appear, I again get a blank window. My boards show in the menu so it appears I'm logged in OK its just that the main widow remains blank.

I've not tried re-installing the app but as I've used the Mac store to install the app and I'm at home, I'm not able to easily use the Mac Store app as its set to my work's proxy server to access the store (App Store times-out when not at work). So I'm hoping there is a non-reinstall fix for this.


Answers:
author: Nick dos Remedios
body: Finally solved the issue by performing steps 4 \& 5 from <https://help.trello.com/article/1107-how-to-uninstall-the-trello-desktop-app>.

4. Go to your system's container directory ( Finder -\> Go -\> Go to Folder ... \> "\~/Library/Containers/").

5. Remove your com.atlassian.trello directory by dragging it to the trash.

comments: author: Brittni Wolff
body: THANK YOU! This happened to me today. I appreciate you looking into this.


author: Eric Smoldt
body: Yes! Thank you!


author: pedro-luz
body: If you cannot find the directory com.atlassian.trello, try on \~/Library/Containers/Trello.trello

And delete it.

<br />

Try launching trello again, it should ask you for your login details and all should be fine.


Tags: mac
Prioritizing Boards - Trello
Asked by Dan Mirgon:

Is there a way to Prioritize the Trello Boards -as in making this board more important than another one? I know this can be done within the board for the cards - but i'm looking at the Board level and don't seem to see a way.


Answers:
author: Stef
body: Hi Dan! The only way to implement a sense of priority on the board level is to favorite a board by clicking on the star icon. It appears when you hover your cursor over a card and a star appears at the bottom-right. Once you star or favorite a board, it stays at the top of the boards list.

Another option you can go for is to create a team (or a collection, if you're on the Trello Business plan), name it something like "High Prio" or "Urgent", and add the boards you'd like to prioritize to that team.
Resizing trello power up
Asked by Eliaou Cohen:

I am coding a Trello power up.

I want to display a burndown in a popup but the popup window is too small.

I tried to resized it with this code:

callback: function(t) {  
return t.popup({  
title: "Estimation",  
url: 'burndown.html',  
width: 1000,  
height: 600,  
});  
},

The height is resized but not the width.

Someone have an idea to resolve the problem?

Thanks


Answers:
author: matt
body: Hi Eliaou,

Unfortunately, the popup control only allows you to alter its height, not its width. I've gone ahead and updated the documentation for it to make that clear: <https://developers.trello.com/v1.0/reference#t-popup>

However, there might be other controls that would work better for your case. Power-Ups can also open modals, which have two widths, one roughly the width of an open card, and the other gets the full screen width: <https://developers.trello.com/v1.0/reference#t-modal>

There is also a control called a board bar that lets you get a full width display at the bottom of the board, and you control the height with some limits to not cover the whole board: <https://developers.trello.com/v1.0/reference#t-boardbar>

Hopefully that helps. Best of luck with your Power-Up. We also have an open Slack community with a channel just for developers that you might be interested in joining: <https://trellocommunity.slack.com/messages/C67S4FY4T/>


Tags: power-up
In Trello, how do we make a card larger and have discussion visible while on the board?
Asked by Clifford:

When I am on a board, there are numerous cards on numerous lists. sometimes I would like more than just the first line of the "Description" on the card visible. Anyone know how to do that?


Answers:
author: Stef
body: Hi Clifford! What other details would you like to see when you first open a board? Also, have you tried the Custom Fields power-up? It allows you to add more context to cards, and there's an option to make them visible on the front of the card.

comments: author: Clifford
body: I would like to have some background facts about each board readily visible when I go to that board. When I get a lot of boards, I get them confused. It would be great to get some background about that board


author: Stef
body: Since cards are small by design, it may be difficult to display information on the front of the card without them becoming long and cluttered. But you can [share your idea](https://help.trello.com/article/724-submitting-feature-requests-for-trello) with the Trello team as feedback, if you'd like.

Power-ups can be super helpful in extending the functionality of Trello's features. If I need to see more details about a board or card, I tend to default to these two:

* **Custom fields** power-up for additional card info
* **Read Me** power-up for the ability to write and display what a board is about
Comments Section
Asked by Phil Bertels:

Is there a way to make comments show on the outside of a card so that you do not have to open to read comments


Answers:
author: Stef
body: Hi Phil! At the moment, comments remain inside the card. If they were to be displayed, I can imagine cards with long discussions (e.g. 5-6 comments) potentially cluttering your lists. Right now, Trello Home would be the best place to view card activity, including comments left by your board members.

comments: author: jira@migu.cn
body: I also want to move comments out of the activity section and show as a separate section so user can see it easily, but do not find a way.
Not member of my own board
Asked by linda eriksson:

Hi  
I realize there is some upgrades and perhpas thats when Im not longer a member in in my own boards?  
I have one power app Elegant for Gantt and Now it just stop working and I can logg on to it because Im not a member of my board?  
Whats wrong? Im loged in


Answers:
author: linda eriksson
body: Im the only user and also the only administrator!


author: Francis Peixoto
body: Are your boards private to your account or are the admin rights shared with another user/team? You should always have access to your own boards, but if the board shares an admin role, it's possible that you accidentaly get "kicked out".


Tags: elegantt
Can I reorder my Trello boards on my Android tablet?
Asked by Michelene Brown:

In the Trello app I just installed on my new Android tablet, my boards all show up in alphabetical order. I can't figure out a way to put them in the order I have them on my desktop and android phone. They don't seem to want to drag and drop...


Answers:
author: Garrett
body: Hey Michelene,

The fact that you are able to sort the boards on your Android phone but not your Tablet makes this very interesting. Would you mind reaching out to us at <https://trello.com/contact> so that we can take a closer look at this for you please?

Thanks!

comments: author: Michelene Brown
body: So, to be clear, I'm not able to *sort* the board order on my Android phone, but the personal board grid tiles do show up on my phone in the order I have them on the website on my desktop. When I change the order on my desktop, the order changes accordingly on my phone. But on my new Android tablet, the personal board grid order is alphabetical and doesn't reflect any changes I make on my desktop. I would love to have them match and of course have the ones I use the most at the top!

Thanks for any help / suggestions you can give me!


author: Garrett
body: Thanks for that clarification! If you don't mind, can you tell me the current versions of Trello on your Android tablet and phone please? You can see the app version in the left menu under Settings \> About Trello.


author: Michelene Brown
body: Tablet version 5.2.0.11444

Phone version 5.2.0.11444

Hmmm - they are the same....


author: Garrett
body: Thanks for that Michelene!

I'd like to get some screenshots from you, however I think it would be better if we continued our conversation via email if that's alright. Can you reach out to us at <https://trello.com/contact> or feel free to email us directly at support@trello.com please?

Thanks so much!
How can i delete a member from a board?
Asked by Mar?a Relea:

Hello, I have a board created for a project and I did invite a user, which is not a current member of team. That person is not involved in our organization anymore, and I want to revoke him the access to the board, but I cannot find the way to do it. Any help?

Many thanks in advance


Answers:
author: Francesc_Arb?
body: Hi [@Mar?a Relea](/t5/user/viewprofilepage/user-id/2070223),

If you want to remove acces to one or more users in a Kanban or Scrum Board, just remove acces to the JQL filter saved linked to your board. Removing acces to the filter, this user won't acces to your board anymore.

comments: author: Mar?a Relea
body: Many thanks, that's it


author: marc -Collabello--Phase Locked-
body: [@Mar?a Relea](/t5/user/viewprofilepage/user-id/2070223), [@Francesc_Arb?](/t5/user/viewprofilepage/user-id/1321761)

Please be aware that [@Francesc_Arb?](/t5/user/viewprofilepage/user-id/1321761) answer is for Jira, not for Trello!

In Trello, just go the board, and on top is an icon with the board memebers. Here you can remove individual (non-team) members from a board.


author: Mar?a Relea
body: Yes, anyway with his answer I could find it :D Thanks
How can I add multiple due dates in Trello card
Asked by Sparagus 14:

If i use the custom fields power-up I can add the dates, but they don't seem to be recognised if i then try to filter by due date


Answers:
author: Jenn Stewart
body: We use Trello to hold all our jobs for our electrical company. Sometimes a job goes over 3 days and we want all 3 dates on the calendar power-up. I'm disappointed that there still isn't a solution for that, even 3 years after people started requesting it.


author: Stef
body: Filtering only works on the core or main due date you assign to a card. I'm curious to know though what these multiple due dates represent. For example, is due date A for the actual task submission/turnaround (e.g. submit a draft), and due date B is for implementation (e.g. publish)?

Francis' suggestion is a great one too---break down the task into smaller ones, and then assign due dates for each.

comments: author: Sparagus 14
body: Hi, these multiple due dates represent things that need to be done during the course of an annual contract - so they are milestones within a larger journey. Breaking that journey down into separate cards is not practical as each card represents a single piece of content which exists for 12 months, and there are more than 50 pieces of a content live on the site at any time; if each stage for each piece of content had its own card it would become impossible to visualise where a piece of content was in its life cycle. I have added the expiration reminder app to my board, which allows me to create multiple dates within a card with reminders active for each of them so this seems like it might work as a practical workaround. All the info, and the due dates, then remain in a single card.


author: Stef
body: Glad to know you found a power-up that can do the job for you! I don't usually work on long-term, complex projects so this is insightful.


author: Francis Peixoto
body: You can only have one due date. The fact that you want to add multiple could be a sign that you may need to break down that card into multiple cards for more granular management .
Prioritize features with scores
Asked by Anis Atallah:

Hi - I would like to launch an effort to prioritize features based on a weighted score model - each stakeholder (multiple) can basically score each of the features based on a set of common criteria. Anyone knows if this is a feature Trello offers?


Answers:
author: marc -Collabello--Phase Locked-
body: [@Anis Atallah](/t5/user/viewprofilepage/user-id/2068268)this is not available in Trello out of the box. You could build something like this with custom fields and/or the Trello API (requires programming).