Trello Mac App: Atlassian account instead of Trello app in the Dock
Asked by Agata Ku?ma:

When I click on the Trello icon in the Dock, the Atlassian account opens. Why? I have to choose the right app from a list - it's very annoying. Please help.


Answers:
author: Victor N
body: [@Genevieve Flasch](/t5/user/viewprofilepage/user-id/5515049) That's great to hear and you're welcome :)


author: Victor N
body: Hi Genevieve,

That's great to know and you're welcome :)


author: Oleg Ivanov
body: The same problem. I click on the "Trello" icon and instead of the Trello window I get the Atlassian account setting window which is extremely annoying as I always have to switch back to Trello


author: Sal
body: Hey [@Agata Ku?ma](/t5/user/viewprofilepage/user-id/5316190)! I'm unsure if I follow your problem here. Could you please share more details as to what's your issue with the Trello Desktop on macOS? If you can share a screenshot, it'd be amazing!

comments: author: Oleg Ivanov
body: I face this problem with Trello Desctop on masOS. Here is a screenshot of the window that opened instead of Trello.

That started to happen when I altered some changes in my profile.

![Screenshot 2023-09-19 at 08.39.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/281375i4B7065D64E968032/image-size/large?v=v2&px=999 "Screenshot 2023-09-19 at 08.39.01.png")


author: Sal
body: I see what you mean, [@Oleg Ivanov](/t5/user/viewprofilepage/user-id/5319502)! Let me pass this info to our team and see if we can make changes to improve our users' experience when accessing their account details. By the way, all your account details are done through this page and not from Trello, but I'm sure we can improve the experience here and make things easier when using the Desktop app. Thanks for sharing the screenshot and details!


author: Sal
body: Hey [@Oleg Ivanov](/t5/user/viewprofilepage/user-id/5319502) and [@Agata Ku?ma](/t5/user/viewprofilepage/user-id/5316190)! After chatting with our team about this issue, we found out that there's a workaround you can follow to get out of the Atlassian account page and go back to Trello when that happens. If you click on the "Boards" option on the top bar on the macOS, you'll have the option to select one of your boards and return to Trello. Here's a screenshot showing how you can do this workaround:

![DesktopAppTrelloWorkaround.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/281831i43A6A41B8922AB9B/image-size/large?v=v2&px=999 "DesktopAppTrelloWorkaround.jpg")

Try it out, and let me know if it works for you!


author: Dave
body: That does not work as it open up a browser and tries to navigate to the web version. This is so annoying, every single time I even navigate away from the app the Atlassian start page pops up every time! Please make it stop!


author: Victor N
body: Hi Dave, sorry to hear that this is persisting.  
On the Mac app, please try to "Reset local data" just as shown in this short screen recording: <https://app.screencast.com/rsKFaf5Dmdcm7>

Then log back into the app and let us know if this still happens.  
If it does persist, please send us an email stating the version of the Trello app you have installed and the Mac OS version to <https://trello.com/contact>   
Thanks for your patience.


author: Genevieve Flasch
body: This worked for me. Thank you!!


author: Victor N
body: This is great to hear [@Genevieve Flasch](/t5/user/viewprofilepage/user-id/5515049) and you're welcome! :)