youngmon/atlassian-qna huggingface dataset:
Jira Service Desk Integration Costs
Asked by Aidan Matheson:

I have a quick question regarding integrating a Confluence Space into Jira Service Desk as a Knowledge Base. To do this and have the documents accessible via the portal, is a licensed version of confluence required?

We changed our confluence licensing due to wanting to edit the permissions of our Confluence space but found it wasn't necessary. We're currently on the 2 month trial of the Premium version of the product, and before the payments begin, we want to know if we can change the version we're using to the free one, or the Standard one to save money.

I've searched online and via the Atlassian Community for posts regarding this to verify, but I haven't managed to find any documents stating which level of licensing is required.

Thanks,

Aidan Matheson


Answers:
author: Walter Buggenhout
body: Hi [@Aidan Matheson](/t5/user/viewprofilepage/user-id/4158809),

Your internal users who write the KB articles need a Confluence license. They're the ones who need to write stuff there, so they are your licensed users.

Your service desk users - the folks who will be seeing KB articles through the JSM portal as they are searching for help or creating content do not need a Confluence license at all. They can use your content treasures free of charge.

Hope this helps,

kr,

Walter

comments: author: Aidan Matheson
body: Alright, that makes sense. Our team is smaller than 10 members so the free licensing should be fine in terms of writing documents to our Confluence Space. As for the service desk users, that makes sense as well, since the knowledge base doesn't rely on them being users in our Confluence Space, just members of our Jira Service Desk.

So then, do I need any type of paid licensing, standard or premium, to attach the space to the jira service desk as a knowledge base? Does that process require a license. As we jumped to the Premium trial, we are unsure of whether the space will disconnect if we switch to the Free plan.

Additionally, thank you for your response, I appreciate it, as it clarifies some confusion.

Aidan Matheson


author: Daniel Ebers
body: The act of establishing a link between both products is nothing the Free plan would be excepted from.  

More information is on this page:  
<https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-and-jira-service-management#link-jsd-to-confluence>

A recap on what was said along with information on how to setup the connection between Jira Service Management and Confluence can be found here:  
<https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/>


Tags: cloud

confluence-cloud

jira-service-desk

jira-service-desk-cloud
Data Relating to Custom Fields not showing up in Jira Issue Macro in Confluence
Asked by Jackie Forgette:

I have some custom fields defined for our Service Desk in Jira:

'3rd Party Reference' of type **Text Field (single line)**

'Region' of type **Labels**

In Confluence I have a Jira issues Macro showing those 2 fields as columns.

The values for these 2 columns are **empty** even though if I go to the service desk, they should have values for Region and 3rd Party Reference for the issues being displayed.


Answers:
author: Garrett Folks
body: Same issue here. Added a custom issue field (Paragraph) that does not render when added as a column within the Jira Issue Macro. Displaying as a table FWIW.

comments: author: Brett Talbot
body: [@Garrett Folks](/t5/user/viewprofilepage/user-id/3308818) I have the same problem. The Display options shows the new custom field, which displays as a column in the table in Confluence, but the data values of that column are not showing.

Did you manage to get this working? - thanks Brett


author: Oriyah Barzilay
body: I'm having the same issue. [@Jackie Forgette](/t5/user/viewprofilepage/user-id/1696726) did you figure it out?

[@elizabeth_jones](/t5/user/viewprofilepage/user-id/3739559) the problem is not showing the issues, it's not filing in the columns chosen. Any idea why? Mine is a custom text field.

comments: author: Izel Cm
body: It has been months but I am having the same issue as well... Did it work for you [@Oriyah Barzilay](/t5/user/viewprofilepage/user-id/4107364) ? I added a custom field in JIRA and can search for it, but when adding the macro in confluence , I am not able to select that column for the "Display columns" list... I can still filter the issues in search but not Display the Column in Confluence from the Macro...


author: Kathy Hart
body: I can find the field I want in the display selection, and a column shows up for it in the display, but the field remains blank in the table.


author: elizabeth_jones
body: [Here is the documentation on how that display works and how to edit it.](https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/)

It sounds as if you'll want to write a jql query to display those custom fields of your choosing. See this section:

Displaying issues via a Jira Query Language (JQL) search {#toc-hId--1296135504}
-------------------------------------------------------------------------------


Tags: cloud

confluence-cloud
Is there a way to not alphabetize the page properties report table?
Asked by Stephanie Hinnerichs:

I created a page in confluence and I added the page properties report to the parent page. I create child pages and added the page properties macro on it \& a table to each child page. When the results appear on the parent page the table results are in alphabetical order.

Is there a way we can change it so the table on the parent page shows the same order as the table on the sub page?

Current View:

![snip1.PNG](/t5/image/serverpage/image-id/121696i5D27AEC6F2D15D29/image-size/large?v=v2&px=999 "snip1.PNG")

Order we would like them in:

![snip2.PNG](/t5/image/serverpage/image-id/121697i788F9705634CE49E/image-size/large?v=v2&px=999 "snip2.PNG")


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Stephanie Hinnerichs](/t5/user/viewprofilepage/user-id/4190495) ,

Check if the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview) app is installed for your instance - you may use its [Table Transformer](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Transformer+macro) macro.

Wrap your Page Properties Report into the Table Transformer macro and check the following community questions:

* Here I answer [how to change the order of your columns](https://community.atlassian.com/t5/Confluence-questions/Can-you-change-the-sequence-of-Status-columns-in-a-two/qaq-p/1553842).
* And here you can see where to check the Transpose tables option [to make a header column instead of a header row](https://community.atlassian.com/t5/Confluence-Cloud-questions/need-to-create-table-in-confluence-with-horizontal-heading/qaq-p/1550160).

Hope this helps.


author: Geordie Lindsay-Russell
body: Not clean but there is a solution... Numeric prefix e.g. 1) Initiative Summary 2) Overall Status


Tags: confluence-server

server
confluence video plugin question
Asked by Anderson Hsu:

Dear,

After upload mp4 video with multimedia macro, it can not play by firefox 38.7 verson below. Although I have install quicktime software, but it still not work. Kindly give suggestion about the condition. thanks a lot.

![2020_12_10_23_08_14_inquiry_Demonstration_Space_Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/121694i951EE010D964DC4E/image-size/large?v=v2&px=999 "2020_12_10_23_08_14_inquiry_Demonstration_Space_Confluence.png")


Answers:
author: Davin Studer
body: Are you able to play the video directly in the browsers? For instance if you download it to your machine and drag it to a browser tab does it start to play? If not then you are probably missing a codec to play that file as it was encoded.

comments: author: Anderson Hsu
body: Thanks a lot. Is there video server suggestion with confluence ? I mean user login confluence , and they can upload video to video and combine with widget macro?And video server can be used in intranet environment?


author: Davin Studer
body: I've looked at a couple before, but never tried to fully pull the trigger on it. Below are a couple open source packages that could give you your own streaming server platform which would then give you the ability to embed the videos via iframe.

[Kaltura](http://www.kaltura.org/)

[YouPHPTube](https://www.youphptube.com/)


Tags: confluence-server

server
Visibility on "Recommended in Confluence"
Asked by Stephen Harpster:

With the daily/weekly digest that is emailed, is the content filtered such that users only see a recap of pages they have permission to view? We have some pages that are restricted. I'm wondering if changes to those pages are visible to the community at-large via the daily/weekly digest.


Answers:
author: Brant Schroeder
body: Stephen,

If you are refereeing to the daily updates that can be subscribed to under your profile these will only send what you have access to.

comments: author: Stephen Harpster
body: Thanks, Brant!


Tags: confluence-server

server
Moving Space under other Space AND BACK
Asked by Kata Tuoh:

Hi all,

my plan was reorganize spaces under one space. I moved one successfully but it left empty space behind -\> users will not find new location anymore via thei "My Spaces" shortcut.

It was decided easiest action is to move the original space back to the original location. However, home page no longer exists. When I moved the space back, "My Space" shortcut directs into "Pages" (link above all space titles including recenetly updated and page tree) as a home page.

1) Good policies how to move space under other space and keep users informed at the same time?

2) How do I create new home page for a space / restore old space? How to pass by the "Pages" page.

Thank you!


Answers:
author: Brant Schroeder
body: You can follow these steps to set the home page:

1. Go to the space and choose Space tools \> Overview from the bottom of the sidebar.
2. Choose Edit Space Details.
3. Enter the page you want use in the Home page field then choose Save.

comments: author: Kata Tuoh
body: Clear as day when one would only have patience to read all lines available (visited Edit Space Details several times before asking question). For future reference, home page box in Edit Space Details do not recognize new pages immediately. Again with patience I managed to return space in orginal form.

Very helpful. Thank you.
Issues when posting images or links on Comments
Asked by Nicolas Florin:

Since a while back some of our Team Members have been having issues posting images, links and similar on their comments, the attachments wont paste or they paste but show nothing.

Another issue that has appeared is that you post a link to a file or similar information package on Comments and the link actually ends up pointing to another totally different destination, usually another Confluence page.

But the most common issue is not being able to add pictures, images, videos or such on Comments on a Confluence page, this is happening to several Team mates and is quite annoying as they are no able to report / comment with all details on their posts.

This started happening about 5 or 6 months ago, but has been escalating.

Settings were never changed and remain the same as when the space was generated:

Please advise. Thanks a lot in advance for your help.![Confluence permissions.jpg](/t5/image/serverpage/image-id/121682i5592EE227E4DB4FA/image-size/large?v=v2&px=999 "Confluence permissions.jpg")


Answers:
author: Clark Everson
body: What have you had your users try? Have they tried incognito windows or private browsers? Are their browsers updated?

If it works in incognito, they should reset their cache and cookies.

You should also have them make sure they are on the latest version of their web browsers.

Also, do any of the pages that have issues have editing restrictions?

If all of this doesn't work I would make a list of the users and submit it to Atlassian to check on the backend and see what is going on with the accounts.

comments: author: Nicolas Florin
body: 10-4 thanks.

I have made them log out and back in as sometimes when it has updated and you were already logged in, certain features do not work, but as soon as you log off and back in they do as usual.

None of the pages have restrictions.

I?ll request for them to check about your suggestions on the browser end and see if that solves the issue.

Thanks a lot.

Best regards.


Tags: cloud

confluence-cloud
Any options available to customise the look and feel for confluence
Asked by Alan Mathew:

Any options available to customise the look and feel for confluence

not just the space, but the entire confluence as a whole ?

is that something available to customise or just the spaces are customisable ?


Answers:
author: Walter Buggenhout
body: Hi [@Alan Mathew](/t5/user/viewprofilepage/user-id/3471733),

You can edit the Confluence themes yourself if you have the skills and resources available to do that. For more information about how to go about, have a look at [working with themes documentation](https://confluence.atlassian.com/doc/working-with-themes-151522.html)

If you don't, the marketplace has a lot of options available to support you with that. As an entry point, have a look into [some of your options](https://marketplace.atlassian.com/search?query=confluence%20themes)


Tags: confluence-server

server
Confluence seems to need to contact the internet while using, why?
Asked by Gerhard Hannemann:

Hi

I have install confluence to a local server. This is installed onto to a restrict network. Questions

Does confluence need access to the internet?

If so, why?

One of the reasons we have a local system is due to our strict internet access policy. We generally have little need for it for many our ouf systems. So this really need to work without the internet.

Regards

Gerhard


Answers:
author: Nic Brough -Adaptavist-
body: It needs it to check for updates to apps, feed usage data to Atlassian, any urgent security updates and if you want to install apps from the marketplace, it'll need access.

However, all of those are totally optional, and disabling them or just blocking them with your network will not break anything in Confluence apart from making youhave to do app installs manually.

comments: author: Gerhard Hannemann
body: Hi

I have found the setting to shutdown the internet requirement. Once I have determined what confluence actually needs access to via the internet I will let it through via a proxy whitelist.

Thanks

Gerhard


author: V MALLIKARJUNA
body: Hi [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

We are using crowd AD for user management, is there any issue related to fetching users and groups if we block internet.

if we block the internet, is it possible to integrate Jira and confluence?

Regards,

Mallikarjuna V


author: Nic Brough -Adaptavist-
body: Depends if your server is configured to talk to AD direct or go out over the internet. You'll need to ask your network admins what the routes are.


Tags: confluence-server

server
Can I format the text shown in the Tooltip macro?
Asked by Adam O'Brien:

I'm using the [Tooltip macro.](https://docs.adaptavist.com/cfm/confluence/server/latest/macros/tooltip.html?)

Does anyone know of any way to format the text displayed in the tooltip?


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi [@Adam O'Brien](/t5/user/viewprofilepage/user-id/4190143),

It looks like the Tooltip macro doesn't support formatting. You can try another macro - [Handy Tip](https://docs.stiltsoft.com/display/HMFC/How+to+use+Handy+Tip+macro). It supports any Confluence formatting including other macros. You can see how it works on the [demo site](https://demo.stiltsoft.com/display/HM/Handy+Tip?os_username=guest1&os_password=guest1).


Tags: confluence-server

server

tool-tip
User installed app not showing up in app dropdown
Asked by scdeloach:

I installed a user installed app (Google Drive for Confluence) and can see that it is enabled in my manage apps page, however, it does not show up in the App drop down list from the top menu bar. I've tried clearing the browser cache, disabling the browser cache, going incognito. Am I missing an additional step to make it appear in my App drop down list so I can actually use the app?

**Addendum:**Discovered that since this particular app actually adds Google macros that can be found under "Other Macros", however, I would still have expected it to show up in the App drop down list - any idea why it doesn't? Or, is that by design?


Answers:
author: Walter Buggenhout
body: Hi [@scdeloach](/t5/user/viewprofilepage/user-id/4187686),

The nature of the app is to deeply integrate content into your Confluence pages and it the makers have thought it makes more sense not to make it accessible through the apps menu, but more in context with where you work.

Think of it as if you want to insert e.g. a picture in a Word document. It is more natural to your user experience to open the *insert* menu first and then choose from the options there, rather than having to know you'll need to go to a picture app first.

You'll find that using the "/" command is even easier than looking for macros. Type "/" and then *google* (I guess) to find what you want to insert from your keyboard.

The items you'll find under "Apps" will usually be tools that add more elaborate functionality to your Confluence product than integrating page content. Think reporting, review and workflow apps, stuff like that.

comments: author: Alan Kelly
body: I'm having the same issue. Just added Confluence and Google drive integration. It shows as an installed app in the manager( but not in the installed apps menu ) but I can't find how to use it. It does not appear in the insert menu or when I type /google?


Tags: cloud

confluence-cloud

google-drive
Unable to log in with LDP using SSO 2.0 help help!!!
Asked by jian he:

Upgrade the configuration version from 6.15.2 to 7.4. After using sso2.0, select use SAML as primary authentication to log in, but the address is incorrectly filled in. Currently, you cannot log in through LDP. Use curl - U admin in the document_ user:admin_ password -X DELETE http://BASE_ After the URL / rest / authconfig / 1.0/sso command, the address is shown in the following figure

Please B


Answers:
author: jian he
body: \<?xml version="1.0" encoding="UTF-8" standalone="yes"?\>\<status\>\<status-code\>404\</status-code\>\<message\>null for uri: [https://3kq.guazi.com/confluence/rest/authconfig/1.0/sso\</message\>\</status]()\>


Tags: cloud

confluence-cloud
What is space shortcut?
Asked by Avyukt Maurya:

I don't know about it.


Answers:
author: G subramanyam
body: Hi [@Avyukt Maurya](/t5/user/viewprofilepage/user-id/4185623) welcome to the Confluence Atlassian Community forum. We are glad to assist you with the query.

Firstly a "space" in the confluence, is a way to organize and structure the content categorically. Space comes with personal and Site variants.

Here's the detailed links where you can find the example and needed details:

<https://confluence.atlassian.com/doc/spaces-139459.html>

<https://support.atlassian.com/confluence-cloud/docs/configure-shortcut-links/>

<https://support.atlassian.com/confluence-cloud/docs/organize-your-space/>

If my post answers your query, kindly upvote and accept the answer to help new members.


author: Avyukt M
body: **Space shortcuts** : link to **Confluence** pages or other pages on the web.


Tags: cloud

confluence-cloud
Cannot use search fucntion
Asked by omorobot:

I have been using search in confluence so far no problem and all of sudden I see below image when trying to search pages.

I tried to remove contents in index and journal folder under confluence home directory. and rebuild the search index but did not solve the problem.

![image.png](/t5/image/serverpage/image-id/121644iEBA83C368E55FC20/image-size/large?v=v2&px=999 "image.png")

What else can I try to solve this issue?


Answers:
author: Nic Brough -Adaptavist-
body: What does the log say the problem is?

comments: author: omorobot
body: which log should I check?

There are just too many items in the log files.


author: omorobot
body: 2020-12-10 20:31:58,945 INFO \[Caesium-1-3\] \[atlassian.crowd.directory.DbCachingRemoteDirectory\] synchroniseCache INCREMENTAL synchronisation complete for directory \[ 34144257 \] in \[ 62ms \]

This is what just added after trying to search with keyword.


author: Nic Brough -Adaptavist-
body: The application log should be \<confluence home directory\>/log/atlassian-confluence.log

I would not expect search errors to be logged anywhere else, despite the piles of disparate logs the app seems to want to create


Tags: confluence-server

search

server
?????????????????
Asked by ???:

?????????????


Answers:
author: Diego
body: Hello [@???](/t5/user/viewprofilepage/user-id/4189846) !

We have had similar requests in the past. However, as of today, it is not possible to create links to attachments.

You can take a look at an older thread here in our community about this:
> * ++***[\[Atlassian Community\] How to display file as link in new editor Edited](https://community.atlassian.com/t5/Confluence-questions/How-to-display-file-as-link-in-new-editor/qaq-p/1113801)***++

There are two open requests that aim at similar needs. You can check them here:
> * ++***[Option to Show Attachment as a Link by Default](https://jira.atlassian.com/browse/CONFCLOUD-38610)***++
> * [++***Ability to link text to an attachment in editor***++](https://jira.atlassian.com/browse/CONFCLOUD-65302)

Let us hear from you!


author: ???
body: It is an attached file


author: Ollie Guan
body: Hi [@???](/t5/user/viewprofilepage/user-id/4189846) ,

Attachments or Web links?


Tags: confluence-server

language-ja

migration-customer-care

server
When I logined the confluence app in Slack, a error happened.
Asked by Feng Zhang:

![Screenshot 2020-12-10 at 09.27.58.png](/t5/image/serverpage/image-id/121586i920E9881553C9C32/image-size/large?v=v2&px=999 "Screenshot 2020-12-10 at 09.27.58.png")  
1, I logged in to the Confluence Cloud app in Slack.

<br />

<br />

![Screenshot 2020-12-10 at 09.29.37.png](/t5/image/serverpage/image-id/121587i7485BE8FAAA44A4F/image-size/large?v=v2&px=999 "Screenshot 2020-12-10 at 09.29.37.png")  
2, After I clicked the Connect accounts button.

![Screenshot 2020-12-10 at 09.30.37.png](/t5/image/serverpage/image-id/121588i699053AAB7DD86A3/image-size/large?v=v2&px=999 "Screenshot 2020-12-10 at 09.30.37.png")  
3, An error popped up.


Answers:
author: Daniel Eads
body: Hi [@Feng Zhang](/t5/user/viewprofilepage/user-id/4189739) , welcome to the Community!

We typically see this CSRF error when third party cookies are not allowed in the browser. These are enabled by default in Chrome, but it's possible they've been turned off. [This article has steps to check for various browsers.](https://akohubteam.medium.com/how-to-enable-third-party-cookies-on-your-browsers-f9a8143b8cc5)

Some exceptions you might encounter:

* Brave browser attempts to block third party cookies by default with its Shield app. You may need to take an extra step of allowing third party cookies through Shields if you're using Brave.
* Safari has a known issue which is supposed to be resolved soon - but if you're having issues in Safari with third party cookies enabled, please try another browser such as Chrome or Firefox

Once third-party cookies are allowed, try clicking the Connect accounts button again.

Cheers,  
Daniel

comments: author: Feng Zhang
body: Hi [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) ,

Thank you for your help, your method works very well.

Best,

Feng Zhang


Tags: cloud

confluence-cloud

slack