youngmon/atlassian-qna huggingface dataset:
Why when I create the filter in (xxx, xxx,xxx) if is more than 7 filters it doesn't shows the resul
Asked by Kostek_ Leticia:

Why when I create the filter in (xxx, xxx,xxx) if is more than 7 filters it doesn't shows the results


Answers:
author: Trudy Claspill
body: Hello [@Kostek_ Leticia](/t5/user/viewprofilepage/user-id/5283063)

Welcome to the Atlassian community.

Do you get any kind of message?

I have been able to create a filter that uses 8 other filters, and the results do display.

filter in (a, b, c, d, e, f, g, h)

Do any of the filters you selected reference other filters in your selection?

comments: author: Kostek_ Leticia
body: it says that the jql is inefficient that takes more than 25 secs to come back to an answer


author: Trudy Claspill
body: Based on that it is not the number of filters you have included but the filters themselves.

If you execute each filter independently, how many results do you get for each one, and how long does it take each one to complete?

Are you using functionality provided by third party apps within those filters?


Tags: jira-unknown-hosting-type

unknown-hosting-type
Problema com formato de data
Asked by Ingrid Aparecida Ferreira Soares:

Realizei uma importa??o via Json, esse arquivo tem datas que est?o no formato brasileiro (dd/mm/aaaa). A Importa??o em si deu certo, por?m percebi que alguns Ic's dessa base, subiram com a data invertida (mm/dd/aaaa).  

No estrutura de importa??o mesmo eu definindo o formato de data (dd/mm/yyyy), a data do IC n?o ? atualizada.  

OBS: tenho dois campos de data com o valor do tipo data e data e hora, mesmo assim em ambos o formato est? com o formato indevido.![217894bd-116c-4d03-b1b8-4973123d60a1.png](/t5/image/serverpage/image-id/349077iED5EB92FFE250586/image-size/large?v=v2&px=999 "217894bd-116c-4d03-b1b8-4973123d60a1.png")


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Ingrid Aparecida Ferreira Soares](/t5/user/viewprofilepage/user-id/5489604)

You could export the records with the incorrect format, fix the format in the json or csv, then reimport.

comments: author: Ingrid Aparecida Ferreira Soares
body: Oi Shawn.  

Ent?o, fica invi?vel, pois meu arquivo tem mais de 2000 Ics e tamb?m realizo importa??es com frequ?ncia.  
Se eu corrigir manualmente, na pr?xima importa??o o formato da data ir? voltar para o "incorreto"


author: Shawn Doyle - ReleaseTEAM
body: I agree, that does seem unfeasible. Can you identify anything in common with the incorrect fields before the import? (other than them being incorrect), like a special character?

If so and you can manually fix them as a test, I'd just work on one record as a test. Then you may be able to address this in the process that is creating your JSON or in a pre-import script to fix all the incorrect date values.


author: Ingrid Aparecida Ferreira Soares
body: N?o localizei nada de diferen?a no arquivo.  
A informa??o da data que estou usando segue o mesmo padr?o ("Datadevalidade": "03/10/2024 12:06:55").


author: Shawn Doyle - ReleaseTEAM
body: Just to see if this helps us. Can you paste both an example of a good and a bad date? Maybe we can see something you are missing.


author: Ingrid Aparecida Ferreira Soares
body: Segue o print do arquivo json, com a informa??o da data certa (print 1) e como fica no Jira depois a importa??o (data incorreta)- (print 2)  
![8b7b5b1f-6dcd-431c-abc8-9d915853a1dd.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349115i7E11AEEAF19FA2BB/image-size/large?v=v2&px=999 "8b7b5b1f-6dcd-431c-abc8-9d915853a1dd.jpg")

Print do arquivo json de outro IC (print 3) e como est? no Jira depois da importa??o tamb?m (print 4).

![038a3da7-b02b-4e49-adbb-e4a09a804a2f.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349116iB7E7A8612D8A3348/image-size/large?v=v2&px=999 "038a3da7-b02b-4e49-adbb-e4a09a804a2f.jpg")  

<br />


Tags: cloud

cmdb

jira-cloud
Schedule a ticket for every 15 and 30 of each month
Asked by Daniel Bermudez:

![1.png](/t5/image/serverpage/image-id/349067i239B1CDB2CD3F927/image-size/large?v=v2&px=999 "1.png")![2.png](/t5/image/serverpage/image-id/349068iB41C9A359DF48AE1/image-size/large?v=v2&px=999 "2.png")Hi, I would like to know how I can create an automation to generate a ticket on the 15th and 30th of each month. I tried doing it the conventional way, but I don't see the option to choose specific dates of the month, only time intervals like "every 15 days" or "every 2 weeks."


Answers:
author: Evgenii
body: Hi, [@Daniel Bermudez](/t5/user/viewprofilepage/user-id/5254821)

It's a tricky question. Not all months have 30 days.   

You can combine 2 ways. Cron schedule + IF/ELSE validator.

#### In the "Scheduled" trigger, select "CRON expression" and input the following: {#toc-hId-374360728}

```
0 9 15,28-31 * ? *
```

This will trigger at 09:00 on the 15th and from the 28th through the 31st of every month. However, we will add a condition to filter out only the last day of the month for those days from 28 to 31.

#### Add a Condition to Handle the Last Day of the Month: {#toc-hId--1433093735}

#### After the scheduled trigger, add an "If condition": {#toc-hId-1054419098}

Use the smart value {{now.plusDays(1).dayOfMonth}} equals 1.  
This condition ensures that the rule only runs on the last day of the month when the next day is the 1st of the following month.  
So for days 28-31, this condition checks whether the next day is the 1st (i.e., the current day is the last day of the month).

#### Add ELSE IF condition, where you will check, if it is 15 day. {#toc-hId--753035365}

{{now.dayOfMonth}} equals 15.

#### Define the Action: {#toc-hId-1734477468}

After the condition, set the action to create a ticket in the desired project.


author: Laurie Sciutti
body: Hi [@Daniel Bermudez](/t5/user/viewprofilepage/user-id/5254821) \~ you'll want to use the Scheduled trigger in your automation rule with the following CRON expression

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349075i6978D44673EB0E9F/image-size/large?v=v2&px=999 "Capture.PNG")

comments: author: Laurie Sciutti
body: which literally translates to "At 9:00 AM, on day 15 and 30 of the month"


Tags: automation

cloud

jira-cloud
No COUNT option in Jira Query Language?
Asked by Vijay Andela:

Hi,

I have noticed

A lot of features not there in Jira,

# Why there is no COUNT option in Jira Query Language? ex i need Done=10, Ready=5 i cant get this.

# No direct xls download feature in Jira all are CSV related options

# No option to extract data based on Story points using Insert Elements in Confluence.

# No option to share reports via email

# When ticket cloned, POP-UP left side down is very small, it should appear in middle of the screen

# In Confluence no option to select Multiple elements from Insert elements section. every time need to select each separately, also editing the inserted element is not user friendly.

# Most of the reporting options are dependent on Free or Paid Gadgets only.

# Should have by default report based in Assignee, Issue Type, Status, as these are Primary data for reporting.

As I'm working on Jira, noticed above points good to have. I might have not correct but still i feel those options will be helpful.

Thank you


Answers:
author: Bill Sheboy
body: Hi [@Vijay Andela](/t5/user/viewprofilepage/user-id/5414223) -- Welcome to the Atlassian Community!

On your first question, [Jira Query Language (JQL)](https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/) is a tool to find issues. It is not a generic SQL and has no features of such languages. You may investigate marketplace addons if you are looking for additional features: <https://marketplace.atlassian.com/>

For your other ideas, I recommend reviewing the Jira documentation for project reports, boards, and dashboards to learn what may help you.

Then please review the open suggestions and add more suggestions as needed: <https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440>

Kind regards,  
Bill


Tags: cloud
Work log panel not visible on issues.
Asked by Saad Ahmad:

I have tried the Methods 1 and 3 mentioned here:  

[https://confluence.atlassian.com/jirakb/no-work-log-tab-on-activity-section-of-jira-issue-view-827358135.html#:\~:text=There%20are%20a%20few%20different,disabled%20from%20Manage%20Add%2Dons](https://confluence.atlassian.com/jirakb/no-work-log-tab-on-activity-section-of-jira-issue-view-827358135.html#:~:text=There%20are%20a%20few%20different,disabled%20from%20Manage%20Add%2Dons).  

I couldn't go through with Method 2 as there was no option to view or change the plugin modules in the **Work Log Tab Panel.
I am actually trying this as the both JIRA and Project admin**So i am basically stuck trying to enable worklog tab for my issues.


Answers:
author: Saad Ahmad
body: ![Screenshot from 2024-09-25 09-05-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/349162iFA9F8717ACC05E97/image-size/large?v=v2&px=999 "Screenshot from 2024-09-25 09-05-06.png")  

Hi, thanks for reply. I can actually see that the **Issue Tab Panels Plugin** is indeed installed.  
But i cannot expand those modules list to see which one is enabled or not.


author: vikram
body: Hi [@Saad Ahmad](/t5/user/viewprofilepage/user-id/5600741)

Welcome to Atlassian Community.

Can you tell us whether in Manage Apps-System -- Issue Tab Panels Plugin is installed or not?

What is the version of Jira you are using.

If possible please share the screen shot of your plugins installed -- under Manage Apps --- System.

Vikram P

comments: author: Saad Ahmad
body: Hi, thanks for reply. I can actually see that the **Issue Tab Panels Plugin** is indeed installed.  
But i cannot expand those modules list to see which one is enabled or not.

![Screenshot from 2024-09-25 09-05-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/349176i19D86F6C1939B48A/image-size/large?v=v2&px=999 "Screenshot from 2024-09-25 09-05-06.png")


author: vikram
body: Hi [@Saad Ahmad](/t5/user/viewprofilepage/user-id/5600741)

Is it the first time you installed and doing the configuration or it worked before and because some issue or upgrade this issue brought up.

If it is the first time you can try reinstall and check.

Vikram P


author: Saad Ahmad
body: I am only using jira on browser. Haven't installed it on my OS. And yes this is the first time i have set up my Atlassian account


Tags: cloud

jira-cloud

jira-software
Is there a way to create a variable and append summary of project changes to it?
Asked by Jayanth:

I am currently creating an automation for collecting all comments in each ticket and putting them together as a summary to trigger an email. I can achieve this, but for each comment in the ticket, I am receiving separate emails instead of having all comments clubbed together in one email. Therefore, I want to create a text variable, append the comments to that variable, and display that variable in the email. Is there a way to do this?


Answers:
author: David Freitez
body: Hi [@Jayanth](/t5/user/viewprofilepage/user-id/5573102) ,

If what you need is to send an email with all the comments, you can directly use a SmartValue to get all the comments and send them like in the image I am attaching.

![AutomationRule1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349074i5F7EE76B05AE8976/image-size/large?v=v2&px=999 "AutomationRule1.PNG")

This way you?d have only one email with all the comments.

Hopefully this helps you solve the issue you are having.

Regards,  
David  
ServiceRocket


author: Bill Sheboy
body: Hi [@Jayanth](/t5/user/viewprofilepage/user-id/5573102) -- Welcome to the Atlassian Community!

I am assuming you mean a Jira Automation rule. Is that correct?

If so...please post an image of your complete rule and of the audit log details. Those will provide context for the community to offer suggestions.

Until we see those...

There is no need to create a variable as the comments could be iterated and sent in a single email: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#Combined-function-examples>

However I am unclear on what problem you are trying to solve by doing this. The comments could become quite long over time and so that email would be large. What are you trying to accomplish and "why" do that?

Kind regards,  
Bill

comments: author: Jayanth
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

I am creating a summary report of all the changes that have occurred in a day and sending it as an email. Currently, I am receiving multiple emails (one for each comment on an issue). Instead, I want to receive a single email summarizing all the changes.

Regards,

Jayanth


author: Bill Sheboy
body: Thanks for that information. You could iterate over the comments, as I noted earlier, and use smart value, list filtering so only the comments for the last day are included: <https://community.atlassian.com/t5/Automation-articles/Filtering-smart-value-lists/ba-p/1827588>


Tags: cloud

jira-service-management

jira-service-management-cloud
All issues has results count but does not show issues
Asked by Alan Laird:

While working on creating an unowned epic view I ended up in a strange state where when I look at all issues, I see the results count at the bottom but nothing is shown where I would expect a list of issues.  

When I click on 'issues' on the left bar, I will get the issue list with single issue view. When I click on 'view all issues and filters' it shows me the empty screen again.

Thanks,  
Alan


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Alan Laird](/t5/user/viewprofilepage/user-id/5600703)

I do not see a question here, could you let us know what you are asking? Also, please supply screenshots so we understand what you are doing.

comments: author: Alan Laird
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349100iD71EB58BAAA88E48/image-size/large?v=v2&px=999 "image.png")


author: Alan Laird
body: How do I correct this?


Tags: cloud

jira-cloud
How can I read and extractsystem roll up values for e.g. Rollup story points, Roll up releases, etc.
Asked by Monica Gupta:

How can I read system roll up values for e.g. Rollup story points, Roll up releases, etc.


Answers:
author: David Freitez
body: Hi [@Monica Gupta](/t5/user/viewprofilepage/user-id/5600720) ,

Can you further explain what you?d like to achieve?, perhaps add screenshots from where you want to retrieve the data and where you?d like to add it. That would help the community to check on your request.

Regards,  
David

comments: author: Monica Gupta
body: I have the following Plan, which has a number of roll up values, Story Points, Progress in Story points, Progress in issue count etc. I would like to able to create a filter which shows this metadata for all the issues so that I can display a filter results widget displaying how much each issue is done in a widget on a dashboard.  
![Plans.png](https://community.atlassian.com/t5/image/serverpage/image-id/349093i47BA64A924CA5ECD/image-size/large?v=v2&px=999 "Plans.png")


author: David Freitez
body: Hi [@Monica Gupta](/t5/user/viewprofilepage/user-id/5600720) ,

According to a community answer: [Story points roll up](https://community.atlassian.com/t5/Advanced-planning-questions/Story-points-roll-up/qaq-p/2159750), in Advanced Roadmaps there is a *"roll-up" feature! Please try selecting "View Settings" in the top left of your plan, then checking the "Others" box in the "Roll-up" section*.

Kindly review the comment and let me know if you have further questions.

Regards,  
David


author: Monica Gupta
body: David, thanks for your input. My question was how I can display the same "Rollup" attributes I see in plans to come up in filter queries?


Tags: cloud

jira-cloud

jira-software
Access Problem
Asked by Developer Posicube:

I'm an administrator who uses Jira Management in Korea. My company member is not able to access Jira because of the two-step authentication. I get a message asking me to put a 6-digit code in the following image in Korean, but I can't receive the code every day. Please tell me how to solve it![??? (9).png](/t5/image/serverpage/image-id/339003i818D399D5FF6E5C7/image-size/large?v=v2&px=999 "??? (9).png")


Answers:
author: John Funk
body: Hi [@Developer Posicube](/t5/user/viewprofilepage/user-id/3278414) - Welcome to the Atlassian Community!

Are you receiving other emails from Jira? If not, you should open a support ticket with Atlassian to see if your email address is on the suppression list for some reason.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-work-management-cloud

not-applicable

user-management
trying to upload issues into Jira Work Management getting error type 500 internal server error.
Asked by Brooks, Stephanie (CNE):

![image.png](https://files.slack.com/files-pri/T8BMB0RAT-F07ERBBTBU2/image.png)


Answers:
author: John Funk
body: Hi Stephanie - Welcome to the Atlassian Community!

Your image is not showing. Can you reload it? Also, can you share your spreadsheet you are using? At least the header and maybe first row.


author: Bhanu
body: Hi Stephanie,

Welcome to the community!

Can you give a little more context how you are trying to import issues and the environment from which you are doing the import? Are you trying to import it through CSV, JSON, Cloud, Server import feature?


Tags: cloud
How to Check which authentication method is configured in Jira to send email?
Asked by Manish Rathor:

Dear jira Team

Today, we received an email regarding your side. How can we check Basic Authentication in Jira for the domain "

How to Check which authentication method is configured in Jira to send email?

Our Domain -

<https://pingasolutions.atlassian.net/>

Also Please Check which

authentication method is configured in Jira to send email?


Answers:
author: Walter Buggenhout
body: Hi [@Manish Rathor](/t5/user/viewprofilepage/user-id/4976042),

Check [this community article](https://community.atlassian.com/t5/Jira-articles/Impact-of-updated-cipher-suites-on-Jira-and-Jira-Service/ba-p/2718998#M14758) for more details. It has been updated today with more details on how to check if you're impacted.

Hope this helps!


Tags: cloud

jira-work-management-cloud
Cipher deprecation schedule : How to check if i'm impacted or not
Asked by PAVLOVSKY Alexandre:

Dear Team \& Community,

In order to check if our JIRA will be impacted or not by this TLS cipher depreciation, could you tell me how can i check it?

Do you have any guideline which can explain step by step where and what to check?

Thanks a lot in advance for your answer.


Answers:
author: Jim Knepley - ReleaseTEAM
body: According to an [Atlassian Team member](https://community.atlassian.com/t5/Jira-questions/Re-TLS-cipher-suites-are-being-deprecated-by-August-5-2024/qaq-p/2769137/comment-id/1038195#M1038195), the TLS cipher suite change only applies to the incoming mail handler. Incoming emails for our cloud site are delivered to *inbound-smtp.us-east-1.amazonaws.com*, yours may vary by region.

You can try to enumerate the ciphers supported by that SMTP endpoint with the Linux *nmap* command:

```
nmap -sV --script ssl-enum-ciphers -p 587?inbound-smtp.us-east-1.amazonaws.com
```

comments: author: hitakshi
body: our project infrastructure (Virtual machines - VM's) sits on GCP (google cloud) . DO i need to worry ?


author: hitakshi
body: thanks a lot Jim for sharing your valuable inputs. really appreciate
No suggestion when adding @firstname / @lastname in description
Asked by Christian Piermayr:

Hi Atlassian Community,

I've encountered an issue where team members with the standard member role are unable to mention a person via suggestion after typing @firstname or @lastname in the description field when creating a task or bug. They get suggestions when assigning tasks but not in the description field, even though the person they want to mention already exists in Jira. Screenshot attached (@chri "Teammitglied zu Jira hinzuf?gen").

![No Suggestion when @firstname or @lastname.png](/t5/image/serverpage/image-id/338537iF07ED5CB034E7E63/image-size/large?v=v2&px=999 "No Suggestion when @firstname or @lastname.png")

Here is a screenshot from my perspective (admin role). I haven't changed any roles, and after checking them, I couldn't find a specific setting that enables this feature. When I type @firstname or @lastname, I do receive suggestions for people to tag.

![No Suggestion when @firstname or @familyname.jpg](/t5/image/serverpage/image-id/338536i7F1BFB0826090EDE/image-size/large?v=v2&px=999 "No Suggestion when @firstname or @familyname.jpg")

We use this tagging method in the task or bug description to request further specifications or similar input from team members.

I would highly appreciate any advice on how to resolve this issue.

Best regards from Austria,

Christian


Answers:
author: Dave Mathijs
body: Hi [@Christian Piermayr](/t5/user/viewprofilepage/user-id/5450576) are the team members with the standard member role granted the **Browse users and groups** global permission?

comments: author: Christian Piermayr
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) thanks for your suggestion - problem solved! :-)


author: Dave Mathijs
body: Thanks for your feedback and confirmation [@Christian Piermayr](/t5/user/viewprofilepage/user-id/5450576) , great to see it got solved.


Tags: cloud

jira-work-management-cloud
Maximum limit of task on jira kanban board at project running time
Asked by Surabhi Srivastava:

Maximum limit of task on jira kanban board at project running time


Answers:
author: Dave Mathijs
body: Hi [@Surabhi Srivastava](/t5/user/viewprofilepage/user-id/5554911) welcome to the Atlassian Community!

[The Jira Work Management board has a limit of 3000 issues](https://confluence.atlassian.com/jirakb/the-jira-work-management-board-has-a-limit-of-3000-issues-1224769597.html)


Tags: cloud

jira-work-management-cloud
Link Issues on Jira
Asked by Ncumisa Booi:

Good day Team

How do I link issues using mobile app for Jira?


Answers:
author: Dave Mathijs
body: Hi [@Ncumisa Booi](/t5/user/viewprofilepage/user-id/5504067)

When viewing the issue, click on the three dots in the upper right corner, then choose Link issue.

![Jira Mobile - Link issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/338478iF439E402E83F64DE/image-dimensions/161x347?v=v2 "Jira Mobile - Link issue.png")

comments: author: Ncumisa Booi
body: After clicking on link issue it gives me these option and there is no option to link new issue to an escalated department see attached:  
![Image (16).jpg](https://community.atlassian.com/t5/image/serverpage/image-id/338558iAE516598DEBAA580/image-size/large?v=v2&px=999 "Image (16).jpg")

It is giving an option to link to existing  
![Screenshot 2024-07-29 160909.png](https://community.atlassian.com/t5/image/serverpage/image-id/338559i33F154F0F0049CF6/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 160909.png")

From the machine it is different I can go to link and click on create then select the department I am escalating to


author: Dave Mathijs
body: That may be a restriction of the mobile version indeed. There is no feature parity between the web version, the app version and the mobile version.


Tags: cloud

jira-work-management-cloud