youngmon/atlassian-qna huggingface dataset:
Can butler set task duedates based on completeion of another task?
Asked by Jason R Rasch:

I want to set up timeline due date for tasks within a card based on completion of previous tasks.

For Example Completing task A triggers a time due date to complete task b.

Upon completion of task A a 24 hour clock starts to complete task B.

I would think this is something butler could do but I'm new to Trello and can't seem to figure that out.

thanks for the help.


Answers:
author: Iain Dooley
body: [@Jason R Rasch](/t5/user/viewprofilepage/user-id/4424052) If you had the next card linked to the previous card, you could do something like:

when a due date is marked complete find the first card linked in the attachments and set due in 24 hours

then you could chain the cards together. You could use a label on the trigger card to choose which offset to use on the next card. For example if you had a label "24 hours" on the trigger card, then you could have the command something like:

when a due date is marked complete on a card with label "24 hours" find the first card linked in the attachments and set due in 24 hours

That way you can have multiple rules for different offsets.


author: milynnus
body: [@Jason R Rasch](/t5/user/viewprofilepage/user-id/4424052)

You cannot use a due date of a card to set a due date in another card.

In your case, you are not using the due date but the "now" and you should be able to do a "set due date in 24 hours"


Tags: due-date
Templates not showing up on mobile for all users...
Asked by Matt Wood:

We have created three templates for cards. For one of our teammates, only one of the templates shows up on his phone. *(He is on Android)*   
We have tried to:

1. Clear the cache on the app on his phone.
2. Clear the data from the app on his phone
3. Log out and log back in on the ap on his phone
4. Reinstall the app on his phone.  

So far, he only has one template that shows up.  
The rest of our users *(Both on Android and iOS)* see all three templates.  

Can anyone fill us in on why this may be?  

Much appreciated in advance for any responses.


Answers:
author: Lara
body: Hi Jeff,

Thanks for reaching out!

That definitely sounds strange, and it sounds like you've gone through all of the troubleshooting steps.

Would you mind asking the user to go to the Home section of the app, click on the menu icon in the top left and tap on 'Settings' then 'Report a Bug'?

A draft email will be formulated with some baseline device information to help us streamline the debug process. In the report email, please ask them to include exact steps they're taking in the app, and what they actually see (screenshots are always appreciated!) vs. what they expect to see (i.e a screenshot from another Android user).

Here is a great example of a bug report: [http://help.trello.com/article/709-reporting-trello-bugs](https://help.trello.com/article/709-reporting-trello-bugs)

All the best,

Lara  
The Trello Team


Tags: mobile

template
Logging in on TVs
Asked by Ramy Beydoun:

We have been using Trello for about 2 years now and a big part of our experience happens displaying the boards on several TVs all over the office. However, the newest version of Trello requires the use of Chrome, Firefox or Safari browser but our Samsung and Sony TVs have their own web Browser and therefore displays an error in the login page of Trello. Our LG TV runs Opera as a web browser and gets to the Trello login page but the Login Button doesn't turn green and therefore cannot be clicked.  
Is there a way we can adapt the version to work on all browsers or include the TVs'personal browser? Or if you can provide us with any alternative solutions.  
Thank you !Have a great day!


Answers:
author: Michael Pryor
body: Someone built an AppleTV app too: <https://apps.apple.com/gb/app/viewer-for-trello/id1548761411>


author: Iain Dooley
body: [@Ramy Beydoun](/t5/user/viewprofilepage/user-id/4423597) you'd probably be better off connecting a Chromecast or Apple TV then displaying the web page from another device.

comments: author: Michael Pryor
body: This \^\^. Opera isn't a supported browser for any of the Atlassian products: <https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/>


author: Marina BA
body: I am having the same issues. I've been using trello for 5+ years, and was really eager to bring this solution to my new team and, part of the solution, would be to have it displayed on our smart tv. That's a shame...hopefully in the future!
Regarding the Business version of Trello
Asked by Vishan:

I am Vishan Rodrigo from Texonic Information Systems (Pvt) ltd. Currently we are using the free version of Trello and we are interested in that. We want to know more details about your paid version and what kind of features you offer.

1. We can decide timelines for each and every task in the free version. Our company wants to get an idea about the actual timeline it takes to complete a task. By comparing with the actual timeline, we can increase our productivity.
2. We also want to get a overall report of time spend by the team members with each and every task.
3. Do you offer any software development kit in order to add more functions to our application?

It's better if you can arrange a meeting regarding this matters with our company. Please give us a quick response.

Best Regards,

Vishan Rodrigo,

Business Analyst


Answers:
author: Michael Pryor
body: Hi Vishan!

Unless you are a very large company that would be purchasing hundreds of Trello Enterprise licenses, all of our information is self-serve on our website.

Start here: <https://trello.com/en/guide>

For the SDK: <https://developers.trello.com>
Can a rule be created where each item in a checklists due date is set based on the card due date?
Asked by Charlee Russell:

I've been searching the community help, and can't find an updated answer past Jan 2020 to see if there is the capability in Butler to have due dates automatically added to each checklist item dependent on the card's due date? IE - each item in the check list would be due 5 days before the card's due date.


Answers:
author: Dan Ivory
body: Hey [@Charlee Russell](/t5/user/viewprofilepage/user-id/4323659)

I've had a go at this for you and I think Butler is missing the option to update a checklist item's due date based on the card's due date. I thought we might be able to do this using a custom field (type = date) but Butler is also missing the option to update custom fields based on the card's due date :(

So the only way I could get this to work is if you add the due date in the custom field FIRST rather than the due date.

By doing that, we can get Butler to set the card's due date to match the custom field date, and then find each checklist item and add a due date to the checklist items that is 5 days earlier than the due date (well it's based the date on the custom field but same thing really by this point)

I've recorded the set-up of this here... <https://www.youtube.com/watch?v=PPx6M6KJ2Vc>

If this helped then you might find the other videos on our YouTube channel helpful. We're trying to get the word out about this channel to help more Trello users, so any likes, shares or subscribes you can give, would be great :)

[https://www.youtube.com/channel/UCrqmyoEdH8mMHIIpbEAxTFA/videos](https://www.youtube.com/channel/UCrqmyoEdH8mMHIIpbEAxTFA/videos?)

Any questions, let me know.

Cheers,

Dan

comments: author: Charlee Russell
body: Thank you Dan, this work around is great!


author: Dan Ivory
body: You're welcome [@Charlee Russell](/t5/user/viewprofilepage/user-id/4323659) :)
List Stacking
Asked by Elise Moana:

Is there any update on whether Trello will enable list stacking? I see it's been asked on MANY forums but alas, no option. There's no power-up either just a chrome extension which seems weird.


Answers:
author: Iain Dooley
body: [@Elise Moana](/t5/user/viewprofilepage/user-id/4423161) What is it that you'd like to achieve by stacking those lists? There might be another way to achieve the same outcome.


author: Dan Ivory
body: Hey [@Elise Moana](/t5/user/viewprofilepage/user-id/4423161)

I've not done much research into this but I don't think there are any Power-Ups because there is a limitation for Power-Up development that means they cant edit the Trello interface too much. However Chrome extensions can as they are run through your browser rather than via Trello itself.

Hope that helps,

Dan
Which account owns a board or workspace?
Asked by Bob Hernon:

It appears the answer is "The last administrator".

<br />

I have two accounts, many years old, both free (one for personal, one for business). Each account has multiple workspaces, and multiple boards in workspaces. There are a few personal boards I need to see at work, and a couple work boards I need to see at home.  

I'm trying to reorganize better with the new Workspace paradigm, but I can't find a way to identify which boards and workspaces belong to which account. It appears the number of boards per workspace is different in the accounts, presumably from grandfathering-in different over the years.  

So it seems the number of boards I can have per account will depend on if I move a board from a personal to a work workspace, but none of the boards and workspaces seem to have an owner attributes.  

While experimenting, I created a new workspace in account A, move some boards into it from A, then from account A removed myself from the workspace just created (after making my other self admin). I think the new workspace is entirely gone from account A, and the two boards now only accessible from account B.  

Is that correct? If so it appears boards and workspaces don't "belong" to anyone in particular, but instead are "owned" by whomever is the last administrator for the board.


Answers:
author: Iain Dooley
body: [@Bob Hernon](/t5/user/viewprofilepage/user-id/4413384) unless you're on Enterprise, there is no real "owner" of a board, workspace or account, so your finding is correct.
????? ???????????, ??????? ? ?? ???????
Asked by ?????:

? ?? ??????? ??? ???????? ??????????? "???? ????????? ????? ????????????: ?????????? ???? ????? ?????? ??? ?????????, ????? ??? ????? ????????? ????????????? (???? 15-??). ??? ? ???? ????? ???????? ? ?????????? ??? ??? ???????


Answers:
author: Michael Pryor
body: <https://help.trello.com/article/1263-moving-to-workspaces>
Deleting Cards Issue
Asked by Justin Rocyn-Jones:

I can't seem to *permanently* delete repeated cards (I am using the 'card repeater' power-up)

My process is :

1.

Open Card to delete

2.

Open the Repeat Power-Up and press Remove

3.

Archive the card

4.

Delete the card

And then every day they return ......


Answers:
author: JJ
body: I have this same issue.

comments: author: Lara
body: Hi JJ,

We can take a closer look! Would you mind reaching out at <https://trello.com/contact>?

It may help to check if you can track down the original from the activity of the copied card.

The card will be created as a "copied" event, and clicking the title of the "copied from" card will bring you to the original card.

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/5ad5eb2e2c7d3a0e936765bc/file-ygCrtYtWlI.png)

Lara  
The Trello Team


author: Lara
body: Hi Justin,

Thanks for reaching out!

That definitely sounds strange. Would you mind reaching out over at <https://trello.com/contact> so we can take a closer look?

Thanks!

Lara  
The Trello Team
Custom Fields Power-Up: Different setup per Template?
Asked by Alejandro Solana:

Good morning,

I would need to create three different card templates in a board with some common custom fields, and also a few different from each other.

When configuring Custom Fields Power Up all the fields set up appear in every single card by default. Would there be a way to overcome this behaviour so that each template can have different setup? It would not mean a significant number of fields.

Thanks in advance,

Alejandro.


Answers:
author: Ryan
body: Hi Alejandro,

Custom fields are set up on the board level. This means that once you set up a field this will be available in all cards. There isn't a way to have different fields available on different cards on the same board. I'll pass this feedback onto our product team that this is something that you'd like to see!

Thanks,  
Ryan

comments: author: Alejandro Solana
body: Thanks Ryan. Thanks a lot for your answer. Makes sense. I have give it an additional thought and it is possible to find a way on standardizing the different fields for all the cards, providing the right level of abstraction. Response really appreciated.


Tags: custom-field

template
How do I access my user handle, which is linked to an ex employer?
Asked by Jamin Hirte:

I have a trello account which I have held for many years. It was used extensively with my prior employer and I believe was linked to the atlassian account using the domain of that employer (which is when atlassian introduced the single signon). I am trying to access that user account now and it is not allowing me to do that. How can I get my access to this handle. Is there a helpdesk at Atlassian that can link my original trello account to my personal email and unlink to the prior corporate one. Note I am not trying to access any of the boards that were developed while I was working for the prior employer.


Answers:
author: Vini
body: Hi Jamin,

I totally understand wanting to get your handle back, but that is something we won't be able to change for you. You (or someone from your previous employer) would need to log into the account and change the username to release it for you.

You could also reach out to the company and ask them to delete your Atlassian Account entirely. That would also delete the Trello account and release your handle.

comments: author: Jamin Hirte
body: I have spoken to my prior employer and they are advising they investigated and don't know how to unlink this account from the trello. Can you please advise how they change the user name as you mention and I will share that with the administrator to make that change. I also have an email from them confirming they are happy to support my accounts being unlinked from them - if that will enable anyone at Atlassian to help.


author: Vini
body: Hi Jamin,

Unfortunately, that is not something we can help with even with their consent. To help you out, they have two options:

1) Temporarily revive your old email address, then trigger a reset password to that email, log in with the newly set password, and change the username here: <https://trello.com/your/account>

2) If their domains are claimed, they can go to <https://admin.atlassian.com>, find your account and delete it.
We have more than one google drive; Trello is not syncing with original Google drive we want it to.
Asked by Janelle:

We have more than one google drive; Trello is not syncing with original Google drive we want had it linked to. How do we correct this?


Answers:
author: Vini
body: Hi Janelle,

You can only link the Google Drive Power-Up to one account at a time. To change which account you're connected to, remove your personal settings on the Power-Up and then authenticate again:

![a7827909-a59a-4dd3-b351-02133c7db07f](https://community.atlassian.com/t5/image/serverpage/image-id/146642iB26FE6B6B6FB83DE/image-size/large?v=v2&px=999 "a7827909-a59a-4dd3-b351-02133c7db07f")
move card to a board I am not user of
Asked by JM:

Hi,

we are trying to implement Trello in our small business environment. We sorted nearly everything out but one main feature we need, is in my opinion not doable.

Think we have 4 Users.

1. Chief

2. Accountant

3. Service

4. Admin

The Admin creates for the first three accounts each a board. In every of this boards there is at least one list called "XY incoming". From there the user can move the cards to individual boards.

Now the problem. The chief should have access to his and the boards of the accountant and the service guys. - Easy so far by adding him to the board team members.

The accountant and the service have access to their boards by being members. But they should not have access to the chiefs board. BUT they should be able to send/move cards to the "XY incoming" list on the chiefs board. - Is that possible? Or what is an easy or functional way to get this setting runing?

I really look forward to hear from you!

Joe


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi JM! Maybe Butler can help here. The idea would be to create a rule so that when something happens, the card moves to the chief's board in the incoming list. So, you could either create a card button to trigger that action or maybe the trigger is to apply a label called "Chief" (there are lots of options). When setting up the rule, make sure it's created by a user that has access to all boards. I've never tested this out, but it seems like it should work in theory


author: Michael Pryor
body: There's an email address for boards which you could email to create cards on the board. Maybe you could use that with Butler?
Can't see any pages after importing space
Asked by Erica Abrie:

I just exported and imported a Confluence space from an old instance to a new instance. Both cloud.

However me and no other users are able to view any pages - we get this message

![Screen Shot 2022-09-13 at 3.05.56 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/215628i636EEF182BD22F6A/image-dimensions/480x275?v=v2 "Screen Shot 2022-09-13 at 3.05.56 PM.png")

I can see restricted pages but when I click on the padlock on each see this...![Screen Shot 2022-09-13 at 3.07.11 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/215629i5631D72FCE0C0FC7/image-dimensions/276x245?v=v2 "Screen Shot 2022-09-13 at 3.07.11 PM.png")

I am a full site admin and Confluence admin.

Any help?


Answers:
author: Brant Schroeder
body: [@Erica Abrie](/t5/user/viewprofilepage/user-id/5029375) Welcome to the Atlassian community

This should help you out <https://confluence.atlassian.com/cloudkb/space-pages-and-content-cannot-be-seen-after-migration-1108487658.html>


author: Rilwan Ahmed
body: Hi,

Welcome to the community !!

Go to Admin settings --\> Space permissions and click on Recover permissions against the space name.   
i.e. https://\<baseURL\>.atlassian.net/wiki/admin/permissions/viewdefaultspacepermissions.action

**Please note:** Even if you are site/confluence admin, spaces can be restricted at space permissions level


Tags: cloud

confluence-cloud
Upgrading MySQL database from 5.6 to 5.7 to 8.0, receive error 3780 when dumping data
Asked by Jonathan Cooper:

Upgrading MySQL database from 5.6 to 5.7 to 8.0 for the most recent Confluence version (7.19).

The setup of the database, confluence installation and the database connection are all successful. However, when I go to dump the new data into the database I receive this error (the following two commands are what I used to dump the data into an sql file and to dump the data into the database).

1. mysqldump -u confluence -p --databases confluence \> "D:\\mysql-backups\\mysql5.7-nofurthercollation.sql"

2. mysqldump -u confluence -p confluence \< D:\\mysql-backups\\mysql5.7-nofurthercollation.sql

![image.png](/t5/image/serverpage/image-id/215620iB0925C2218852257/image-size/large?v=v2&px=999 "image.png")

Online Confluence documentation suggests that when making changes to a large number of columns, it may be necessary to ignore foreign key constraints while you update the database. This is done by executing this query in mysql 'SET FOREIGN_KEY_CHECKS=0;' and 'SET FOREIGN_KEY_CHECKS=1;' once you're done. I tried this approach but still received the same error message.

To find the column referenced in the above error, I execute the following command (This MySQL statement identifies columns with the incorrect character sets or collation):

![image.png](/t5/image/serverpage/image-id/215621i3E8344FDA79789AC/image-size/large?v=v2&px=999 "image.png")

212 rows are returned from this query, including the columns from the error.

![image.png](/t5/image/serverpage/image-id/215622iEF22E4D868AF383E/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/215623i2E573096C4579525/image-size/large?v=v2&px=999 "image.png")

The character set and collation are utf8mb3 and utf8mb3_bin, respectively. The first column is the table name.

Thank you for your help.


Answers:
author: Sylvain Leduc
body: Did you run mysql_upgrade after the upgrade of mysql8 ?


author: Fabio Racobaldo _Herzum_
body: Hi [@Jonathan Cooper](/t5/user/viewprofilepage/user-id/4998831) ,

the secondo command is wrong. In order to restore DB from dump you should use "mysql" and not "mysqldump" command.

```
mysql -u confluence -p confluence < D:\mysql-backups\mysql5.7-nofurthercollation.sql
```

Please could you check?

Fabio

comments: author: Jonathan Cooper
body: Apologies, that was a typo on my part. I did use the correct command you said.


Tags: confluence-server

database

mysql

server

upgrade
How to embed a Jira project summary into a Confluence page.
Asked by Lillian McCrory:

I'm wondering how to embed a project summary page into a confluence page to show the data, I have successfully copied the Board page of the project into the confluence page by simply copying and pasting the link into the confluence page however all pages seem to work apart from the summary page, any help is appreciated.


Answers:
author: Jack Brickey
body: Hi Lillian,

I don't know of any existing macro to do this. Does the project details change? Can a screen not suffice?


Tags: cloud

confluence-cloud

jira

project
Can I make one part (region) of an image link to a page and the other part link to a different page?
Asked by Tarra Spainhour:

I would like to make each square on this image point to a different Confluence page. Is that possible?

![Tableau Central Quality Report Portal.png](https://community.atlassian.com/t5/image/serverpage/image-id/215607i7D22EE128E0C9683/image-size/large?v=v2&px=999 "Tableau Central Quality Report Portal.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Tarra Spainhour](/t5/user/viewprofilepage/user-id/5029269) and welcome to the community,

You mean something like an HTML image map?

comments: author: Tarra Spainhour
body: hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

Yes, I think that is what I need


author: Alex Koxaras _Relational_
body: Out of the box, you can't do that, since you can't write HTML on confluence. You can use a [marketplace app](https://marketplace.atlassian.com/apps/1221472/html-macro-for-confluence?tab=overview&hosting=cloud) or [this app](https://marketplace.atlassian.com/apps/1212279/html-macro-for-confluence-cloud?hosting=cloud&tab=overview) though to paste there your code:

![easy html image map.png](https://community.atlassian.com/t5/image/serverpage/image-id/216192iF49E8D6A34D9CAE2/image-size/large?v=v2&px=999 "easy html image map.png")


Tags: confluence-server

server
Export page history for a specific page ID
Asked by Roberta Bortolotti:

Hi,

I need to export the page history for specific pages within a space. I found this information that references the SQL query for the whole space: <https://confluence.atlassian.com/confkb/how-can-i-export-page-version-history-details-for-a-given-space-965567214.html>

A few question:

1) does anyone know if the information we see in a page history can be exported to a spreadsheet?

2) in this SQL query, how or where do I specify the pageID?

3) does anyone have this same issue? How did you solve it?

Thanks,

Roberta


Answers:
author: Brant Schroeder
body: [@Roberta Bortolotti](/t5/user/viewprofilepage/user-id/4942203) I would suggest using the API to pull page history via the REST API in JSON and transforming it to CSV which could be opened in a spreadsheet.

<https://docs.atlassian.com/atlassian-confluence/REST/6.6.0/#content-getHistory>


Tags: confluence-server

server