youngmon/atlassian-qna huggingface dataset:
Can you make entering a Priority for a ticket Mandatory
Asked by Mark Dallas:

Hi,

I want to make it so that the person who creates a Jira ticket is REQUIRED to manually enter the priority for the ticket.

Currently, the ticket defaults to Medium Priority. I do not want this. I would like for the Priority to not default to any status, and instead to require the ticket creator to set it.

Thanks!


Answers:
author: Steve Long -Evelon-
body: Hi [@Mark Dallas](/t5/user/viewprofilepage/user-id/5221719)

So as you say, there's no way at the moment to set the default priority to be null.

What you could do to potentially work around this, is:

1. Create a new priority called 'None' and set this as the default

2. Add a validator on the 'Create' transition of the workflow, to check that the Priority does not equal 'None'. This then forces the user to change it.

Not the ideal solution given this isn't fully supported, but it might do the trick.

Hope that helps - Steve.


Tags: cloud

jira-work-management-cloud
Error signing up for free JIRA account
Asked by Bill Chin:

Hi,

I'm just trying to sign up for a free jira account. I have verified my email and can log in. However, when I try to create a cloud URL using my company name as the site which showed up as available with a green check, I get the following error:

Something went wrong on our end. Please try again. If this keeps happening, [contact support](https://support.atlassian.com/contact/). (Issue ID for Atlassian use: a13cc68148c02c66)

I refresh the page and try again and now it says that site is no longer available. So I try it again with another site name and I get another error.

What is going on? Is the sitename I tried to use no longer available to me now?

Bill


Answers:
author: ALexander Aleshin
body: Good afternoon, please help me, I'm trying to register for the free version, but an error is constantly displayed, can you help me?  

Something went wrong on our end. Please try again. If this keeps happening, [contact support](https://support.atlassian.com/contact/). (Issue ID for Atlassian use: 8f2ed3a28ba442e38a3e4d149e372dc0)


author: Chris Hinnah
body: Hi,

I have exactly the same issue, has this not been fixed since October 23?


author: Mohanraj Thangamuthu
body: Hello, Are you still facing this issue. If yes, give me the site name.

comments: author: Konstantin
body: I have the same problem


author: Konstantin
body: ![Screenshot_5.png](https://community.atlassian.com/t5/image/serverpage/image-id/287620iFF66DD506EFECC59/image-size/large?v=v2&px=999 "Screenshot_5.png")


author: Mohanraj Thangamuthu
body: Hello, Good day. I don't this URL created yet on my end. Please raise a ticket at : <https://support.atlassian.com/contact/>


author: Konstantin
body: I can't write here because the site is not registered. I tried to register but I got an error


author: Nic Brough -Adaptavist-
body: Um, you can write here, I'm a bit confused on that.

What errors are you getting when you try to do stuff in other places?


author: Mohanraj Thangamuthu
body: I believe this requires backend fix from the CA team. Please create a ticket from <https://support.atlassian.com/contact/>, you can select billing.
How can I confirm if a user has been removed from the organization using Rest API Jira?
Asked by Duyen Nguyen:

I'm trying to confirm if the user has been removed from the organization from the site using the rest API:

* I deleted a user using the **Delete user API.**
* But I can still get data from **Get user API.**

Can you tell me how can I find out if a user has been removed from the organization?By using rest api jira?

Thanks  

Delete user API: <https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-users/#api-rest-api-2-user-delete>  
Get user API: <https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-users/#api-rest-api-2-user-get>


Answers:
author: Mohamed Benziane
body: Hi,

When you delete an user, this user is just removed from the Jira base
> Deletes a user. If the operation completes successfully then the user is removed from Jira's user base. This operation does not delete the user's Atlassian account

So i guess that when you call the get user API you're just getting data from the Atlassian account


Tags: cloud

confluence-cloud

jira-work-management-cloud

user-management
Associate a pernission scheme with an existing project
Asked by Catalina Pabon:

Hi,

I have created a permission scheme and I cannot associate it with an existing project (Business Project) in Jira Work Management.

I cannot see the option Select **Permissions** \> **Actions** \> **Use a different scheme**

Can you help me please?

Many thanks


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Working with schemes needs two things:

* Are you a Jira admin? (Not the project admin, you have to be a Jira admin)
* Is it a Company-managed project? (look to the bottom left of the screen when you're in the project to check) Team-managed projects do not use schemes for config.

comments: author: Catalina Pabon
body: Hi, I am a Jira admin but the project was a team managed one. That's the problem.

Many thanks,

Catalina


Tags: cloud

jira-work-management-cloud
Don't works configuration portal option
Asked by Andres Alva:

Could you help me, my project was recovery and appear all it's fine, but the Configuration portal option don't works

Client permission, request email neither

Msg error:

#### Este proyecto no est? disponible {#toc-hId-258920540}

Puede que se haya borrado o que hayan cambiado tus permisos

All permission were opened but these options dont's works


Answers:
author: Mohanraj Thangamuthu
body: Hello, Could you confirm whether you are using Jira service desk template or Jira software template ?


Tags: cloud

jira-work-management-cloud
Adding an issue to more than one project
Asked by Victoria Harvey:

I am starting to set up issues as 'tasks' on separate projects. Is there a way that these can be added to multiple projects? We use projects to track various tasks, and sometimes these will be tracked by 'projects' in different teams.  

I noticed on the example for the [new issue view documentation](https://support.atlassian.com/jira-work-management/docs/what-is-the-new-jira-issue-view/) that adding in a projects field is doable. How is this possible?


Answers:
author: Dave Mathijs
body: Hello [@Victoria Harvey](/t5/user/viewprofilepage/user-id/5259891) Welcome to the Atlassian Community

An issue in Jira (Jira Work Management, Jira Software, Jira Service Management) can only belong to one project.

However, you can create issues in different projects and link them together via issue links.


author: Ojase Emmanuval
body: HI Victoria,

Welcome to the community. I am not exactly sure about your requirement.

You may try to use "Project Picker" custom field.

Thanks,

Ojase
Collaboration Mode JWM
Asked by Clint Moollen:

Hi,

How do I "activate" Collaboration Mode in Jira Work Management. The attached shows how it works, but I cant seem to "activate" on a project? What am I missing?

[Collaboration Mode - Jira Work Management](https://support.atlassian.com/jira-work-management/docs/collaborate-in-real-time/)

Thanks


Answers:
author: John Funk
body: Hi Clint,

It should be automatic. Are you using a Company-managed or Team-managed project?
Struggling to get filtered issue to show up on Advanced RoadMap
Asked by Brian Fletcher:

I'm using JIRA server with Advanced Roadmaps. I simply want to show Epics, Stories and Tasks of all issues under 1 specific project regardless of status to the Roadmap view..... thats it. I just want a total umbrella view of all work on a roadmap Gantt chart type view.

I have the Issue Sources Type to pull a filter, the filter is public and shared, it pulls all the issues I want, fields are in sync ...... but does not show anything on the roadmap.

A couple things I'm curious about. Do all my issues have to have a team and release assigned to them to show up on my Roadmap?


Answers:
author: Dave
body: Hi [@Brian Fletcher](/t5/user/viewprofilepage/user-id/4281126) ,

It sounds like you're doing the right thing - my first thought is that the issues might be in a resolved workflow state? If this is the case then there could be several reasons why the issues don't show in a plan - can you check this and if that's the case then I can provide some additional guidance on how to resolve this, especially if you're using a custom workflow that isn't setting a resolution date.

Your issues don't need to have a team or release assigned to them in order for them to show on the roadmap, however if they do have a release assigned and that release is not included in the plan then they will not be shown.

Regards,

Dave


Tags: advanced-roadmaps
Display progress of an Epic
Asked by reinaldo castro:

There is an article where we have an explanation about how display the progress of the epics or the user stories

<https://support.atlassian.com/jira-software-cloud/docs/see-the-progress-of-an-epic-on-the-roadmap/>

![Captura de pantalla 2021-02-25 a las 10.57.04.png](/t5/image/serverpage/image-id/131982i51B87DB8DE058483/image-dimensions/442x393?v=v2 "Captura de pantalla 2021-02-25 a las 10.57.04.png")

According with this article, in the "View Settings" of the roadmap you will have a checkbox with the option "Progress - Visualize how work streams relate to better understand your risks", but in my "View Settings" button I doesn't have it. I can display the progress in another column in the fields sections but is not fancy as the other option to display the progress under the title of the element in the main column (epics, user stories, etc).

The article is displaying the last modified on Feb 17, 2021, so, is updated. What is the problem in my jira?

![Captura de pantalla 2021-02-25 a las 10.55.46.png](/t5/image/serverpage/image-id/131980i8E575BD7AB9A78C3/image-dimensions/428x461?v=v2 "Captura de pantalla 2021-02-25 a las 10.55.46.png")


Answers:
author: Dave
body: Hi [@reinaldo castro](/t5/user/viewprofilepage/user-id/4279084) ,

The documentation you've linked refers to the standard "Roadmaps" tool that comes with standard Jira licenses, but your screenshot (and this community space) is for "Advanced Roadmaps" that comes with premium licenses.

If you want to view progress of epics (or other issues containing children) in Advanced Roadmaps then you should add either or both of the "Progress (issue count)" or "Progress (story points") to your plan from the "Fields" menu.

These give you a similar view of progress as you see in the standard Roadmaps tool.

I hope this helps!

Regards,  
Dave


Tags: advanced-roadmaps

roadmap
How do I change the sprint dates in my plan when using view Sprint Capacity Management
Asked by Andr? Tiggelaven:

We use 2-week sprints in our teams. Jira Advanced Roadmaps also does. But the start dates of our sprints differ from the dates in de view Sprint Capacity management. How can I change these sprint start date?


Answers:
author: chris.reyes
body: To change the dates, you have to have at least 1 sprint on your board that is an issue source that is associated to the team in Advanced Roadmaps. From there, the active sprint will then set the dates for the new sprints. You can add a bunch of other sprints to the board and those dates will also be used first and then advanced roadmaps will fill in the rest bsed on the end day of the last sprint in the issue source.

Different teams can have different sprints and sprint lengths, begin-end day, if they are associated to different boards that have different sprints in them.

I think I had to keep one sprint active at all times for it to continue to be honored but I could be wrong on that.


author: Dave
body: Hi [@Andr? Tiggelaven](/t5/user/viewprofilepage/user-id/4277200) ,

Can I just confirm if you're using the older "Live Plans" interface or the newer improved interface (recently rebranded as Advanced Roadmaps). I'm also wondering if you're using Cloud or Server?

It's worth noting that the Live Plans interface has been deprecated so we're not going to be making any further changes to the interface. The newer interface (on the Roadmap tab) should show the correct sprint dates (either based on dates configured for future sprints or projected by iteration length from the active sprint).

Maybe you can add a screenshot to show the problem as it might help understand it better,

Regards,  
Dave

comments: author: Andr? Tiggelaven
body: We had an update of Jira Portfolio. After the update the sprint dates were corrected. I'm confident now,


Tags: advanced-roadmaps
Other then "blocks"/"is blocked by" dependencies
Asked by Hans Meijer:

Hello,

In advanced roadmaps the "hard" links (issue in ...) hierachy is shown. Now I want another project to "tap on"/"tag along" to an epic for tracking. In JIRA, I have used "implements"/"is implemented by" ("soft"-linking). Currently advanced roadmaps support only "blocks"/"is blocked by". When is other type of links going to be supported in advanced roadmaps?

What I like to achieve is that a standard product development (project A), and project specific deliverables (project B) are shown with "implements" links in 1 plan.

Thanks in advance, and regards,

Hans


Answers:
author: Dave
body: Hi [@Hans Meijer](/t5/user/viewprofilepage/user-id/3837663) ,

[@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) has provided the correct guidance on how to configure the dependency management within Advanced Roadmaps so show more than just the default blocks/is blocked by relationship.... however, it's important to note that these relationships are just treated as **dependencies**.

From your question I'm wondering if what you're actually after is the ability to show these relationships in the hierarchy view in the plan rather than as dependencies?

Regards,  
Dave

comments: author: Curt Holley
body: Good point [@Dave](/t5/user/viewprofilepage/user-id/1183605)

and that said, it would be awesome if Advanced roadmaps could show dependencies and other configured link types on the roadmap view, in that 'virtual string' style like roadmaps can.....*hint hint*:-)


author: Hans Meijer
body: Thanks! Indeed, i would like to see the virtual string or as i call it "soft"- link visible in plans.

Is there a ticket, which i can vote on to speed up availability of this feature!?

Kind regards,

Hans


author: Dave
body: [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) [@Hans Meijer](/t5/user/viewprofilepage/user-id/3837663) Showing lines between dependant issues on a plan is something we're looking at currently, but unfortunately I can't commit on when it will be available ... this is something that will arrive on the Cloud platform before the Server platform though.

Regards,  
Dave


author: Curt Holley
body: Talk with your Jira admins, as it sounds like they have only enabled "Blocks/Is Blocked by" (which I think is there by default). But any or all link types can be enabled in Advanced Roadmaps.

See here for more details: [Configuring issue dependencies \| Advanced Roadmaps for Jira Cloud \| Atlassian Documentation](https://confluence.atlassian.com/advancedroadmapscloud/configuring-issue-dependencies-998650980.html)

comments: author: Hans Meijer
body: Thanks Curt. This is helpful.


author: abbie.burnett
body: [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) I can't seem to access this link, it redirects me to <https://support.atlassian.com/jira-software-cloud/docs/view-and-manage-dependencies-in-advanced-roadmaps/> Do you know if you can no longer add other link types in advanced roadmaps? I can't find any guidance on it.


Tags: advanced-roadmaps

dependency

server
Roadmap jira, after auto-scheduling show a alert message THIS ITEM CAN NOT BE SCHEDULE NO HAS TEAM
Asked by Renato Rodrigues:

Roadmap jira, after auto-scheduling show a alert message THIS ITEM CAN NOT BE SCHEDULE THARE NO TEAM AVAILABLE. / ALTER THE RESPONSIBLE TEAM IN YOUR PLAN OR ADD A RESPONSABLE TEAM IN YOUR PLAN, AFTER RE-CALCULE IT.

I don't know what else to check, because I has2 teams (Scrum board and Portfilio board).


Answers:
author: Dave
body: Hi [@Renato Rodrigues](/t5/user/viewprofilepage/user-id/3869296) ,

Could you provide a bit more information on this problem with maybe some screenshots? One thing I'm wondering is whether or not you have associated the teams that you've created with issue sources for the plan? You can do this by editing each team under the "Teams" tab.

Regards,

Dave


Tags: advanced-roadmaps

cloud

roadmap

schedule

team
Issue with Column Width Adjustment in Plans
Asked by Claire Hevey:

Has anyone experienced issue when trying to adjust the width of a field column in a Jira Plan?


Answers:
author: Dave
body: Hey [@Claire Hevey](/t5/user/viewprofilepage/user-id/2137463) ,

Do you think you can tell us a little more about the problem you're having when adjusting a field column width? I'd love to be able to help if possible but it's not quite clear what the issue is!

Regards,

Dave

comments: author: Claire Hevey
body: The issue is that sometimes I'm unable to move the right vertical bar of a field to either widen its display or narrow it down.

For instance, if I'd want to decrease the width of the "Target End" column in the attached screenshot, sometimes I'm unable to move the right vertical bar.

![Jira Plan - Unable to change column width.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/131359i249CC02FC43D9120/image-size/large?v=v2&px=999 "Jira Plan - Unable to change column width.PNG")


author: Dave
body: Hey [@Claire Hevey](/t5/user/viewprofilepage/user-id/2137463) ,

That definitely doesn't sound right... you should always be able to narrow a field by dragging the right side to the left (until it collapses into a vertical bar).

I'd recommend reaching out to support to help you investigate this problem. I have to admit that it's not something I've seen in practice - but getting support on this is likely to yield the quickest resolution - please use <https://support.atlassian.com/contact/> to raise a request.

Regards,

Dave


Tags: advanced-roadmaps

cloud

jira-software

jira-software-cloud
Error "The parameter "username" is not supported.
Asked by Anushaath:

I need to search for a user. And im doing that by search with a email using :

```
GET /rest/api/2/user/search?query={email}
```

I get the error "The parameter 'username' is not supported". I'm not even passing the username here. Is the query param not supported for JIRA server and only for JIRA Cloud?  
If so, with username not supported, how as a JIRA Server api can I search for a user?


Answers:
author: Tessa Tuteleers
body: Hi [@Anushaath](/t5/user/viewprofilepage/user-id/4044385) ,

to search for a user by email, you need this one following the info [here](https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/user-findUsers):

```
baseurl/rest/api/2/user/search?username="email@adres.com"
```

If you want to use the one above with "query", you can use:

```
baseurl/jira/rest/api/2/user/picker?query="email@adres.com"
```

Hope this helps!

* Tessa

comments: author: Anushaath
body: Thank you [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/24152) that's awesome. So email can be sent to the 'username' field to fetch the user too.


Tags: advanced-roadmaps

search

server
Does it influence the sprints after confirm to save changes to JIRA in advanced Roadmaps
Asked by Renato Rodrigues:

Does it influence the sprints after confirm to save changes to JIRA in advanced Roadmaps.

I'm using JIRA CLOUD, created a ROADMAP and set up some dates, priorities and filter. After confirm to save it in JIRA, I'm not sure and don't understand what has change in JIRA.

To me the plan in ROADMAP is one thing and JIRA with tickets and sprints is other thing, however that the next sprint don't really need to follow the plan in JIRA ROADMAP.

Other question: When the team planning the next sprint Do they need to plan the sprint with a second screen open in Roadmap, right?


Answers:
author: Walter Buggenhout
body: Hi [@Renato Rodrigues](/t5/user/viewprofilepage/user-id/3869296),

When you change data in advanced roadmaps and then confirm to save those changes, everything you updated in the roadmap will also change in Jira. Usually these will be dates, or maybe the team or release you assigned.

The only situation where you will see immediate impact on the sprint itself, is when you update the **sprint your issues are allocated to** inside advanced roadmaps. This will add or remove issues from sprints when saving the changes to Jira.

If you want to gain confidence in what is changing, the dialog screen that appears when you click *save changes to Jira* shows you an overview of the changed fields that will be committed if you choose to continue.

Eventually, it is not necessary for the planning of a next sprint to have a second screen open showing the roadmap. By that, there is no technical reason why you should absolutely do that. However, it is a good idea to review the roadmap indeed before you dive into the sprint planning and specifically pay attention to any alerts it is showing you. That way, you can take any concerns as input into the sprint planning. See the planning of the next sprint as the (very) short term planning, while the roadmap is giving you an insight in the longer term impact of what you are doing today.


Tags: advanced-roadmaps

cloud

jira-software

jira-software-cloud

roadmap
How to search the field 'Progress' in JIRA structure?
Asked by Smiley me:

Is there anyway I can JQL filter the field 'Progress' in JIRA structure? (I got the msg Progress is not searchable, only sortable).Any idea to solve this problem will be much appreciated!


Answers:
author: Dave
body: Hey [@Smiley me](/t5/user/viewprofilepage/user-id/4263949) ,

Can you confirm if you're referring to the Structure add-on for Jira? Or are you looking to filter from the progress fields that you see in Advanced Roadmaps plans?

Regards,

Dave

comments: author: Smiley me
body: Hi Dave, It's on Structure add-on for JIRA. Also, any idea how can I use JIRA to calculate the index like, Schedule Performance Index (SPI)of the project ? Thanks.


author: Dave
body: Hi [@Smiley me](/t5/user/viewprofilepage/user-id/4263949) ,

Unfortunately not, apologies - I'm wondering if you've posted this question in the channel to get an answer as this is focused on Advanced Roadmaps (which is part of the Jira Premium offering). It be better to repost under the main Jira questions section and tag with "Structure" - this might get visibility with people that do have an answer,

Sorry I can't be more help

Regards,

Dave


Tags: advanced-roadmaps