youngmon/atlassian-qna huggingface dataset:
Difference in Product and Project roles
Asked by Kate Smoliakova:

Hi everyone!  
One of the Stakeholders created Jira Product Discovery Board and added me as a Creator. But I have only Contributor's rights.

It seems that there're project and product roles and somewhere I'm a contributor and somewhere --- Creator. I've checked this [article,](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Adding-contributors-and-creators-to-a-Jira-Product-Discovery/ba-p/2324017)but it's still unclear why having a Project role as a Creator, I can be only a Contributor.

Also, we noticed that all account admins (4 people) were automatically assigned as Creators and because of this I can't be assigned to this role.

Could you explain the difference in Product and Project roles in this context?

Is there any chance to handle it?

Thanks!

![Screenshot at Jun 28 22-16-02.png](https://community.atlassian.com/t5/image/serverpage/image-id/265625i43288974E25E211F/image-size/large?v=v2&px=999 "Screenshot at Jun 28 22-16-02.png")


Answers:
author: Tanguy Crusson
body: Hi [@Kate Smoliakova](/t5/user/viewprofilepage/user-id/4928378) , that's because you need to be given product access to Jira Product Discovery (aka a license). More details on how to do this here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Adding-contributors-and-creators-to-a-Jira-Product-Discovery/ba-p/2324017>

comments: author: Tanguy Crusson
body: Also, about your other issue: you should forward this to your admins: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Read-this-if-you-re-a-site-administrator-and-just-added-Jira/ba-p/2385379>
Import existing Jira issues into Jira Product Discovery from existing Jira Project
Asked by Mallory West:

I am looking at copying some items from a existing Jira project backlog into Product Discovery as a test to see how this product works for our team. I found the instructions (<https://support.atlassian.com/jira-product-discovery/docs/import-existing-jira-issues-into-jira-product-discovery/>) and want to do the bulk import from Jira but I had a question.

When I get into the wizard I don't see an option to copy/clone the items only to edit, move, transition, delete, watch, or stop watching. Is there a way to clone the issues to the Product Discovery Project so they are linked to the original Jira project backlog instead of removing them?


Answers:
author: Rohan Swami
body: Hi [@Mallory West](/t5/user/viewprofilepage/user-id/5177157) you'll need to export from Jira Software to a CSV then import to Jira Product Discovery to do this.

comments: author: Mallory West
body: I was hoping for a more automatic way to do this but I'm at least happy it can be done.


author: Sean Smith
body: Is there a way to retain the links to the original issues when you do this? I've had a look and I don't see a way to do that.
Support and resources
Asked by Shan Abeyrathne:

Thanks for the JPD webinar today! I'd like to know what kind of support and resources does the Jira Product Discovery team provide to help us make the most of the tool?


Answers:
author: Tanguy Crusson
body: Hi and welcome! This group is here for that. You can get help from the product team and power users of the product.

Also, you'll find a lot in the FAQ: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378>

comments: author: Shan Abeyrathne
body: Thanks, [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)
When an issue is linked from an EXISTING Jira epic as a delivery ticket how do i get it to copy
Asked by Lexi Sprague:

the value of the field squad into the idea ticket? I want an automation where as i add delivery tickets the squad field on the idea automatically populates with the list of squads involved.

I have not been able to get it to work for more than one squad, i can add the first just fine on one ticket but then i add a second delivery ticket with a different squad it wont add the new squad to the existing list. I have add to existing values turned on in the automation.


Answers:
author: Guy Yasoor
body: I might've had a similar problem, LMK if this helps:

Which field does it go to in JPD? Is it a multi-value field that you created? Do you have all the squads as existing values in the multi-value field?

My similar problem was with automating "Organizations" field from Jira Service Management to "Key customers" field in JPD.

I found out that JPD doesn't support automatically adding values to a multi-value field if they don't already exist in the multi-value choices - so you have to have all the options for "squads" listed in your JPD and then it should work with the "update" and "add" features in advanced field editing automations.

(I think that's a bad limitation and it hurts these automation flows, I still don't have a solution for this flow - but that's the answer that I got)
Filter on (exact or rolling) (Target) Date
Asked by Simone Longoni:

Hi!

I love JPD and trying to leverage on it at maximum.

I would like to build a view of the Initiatives targeted to be completed next year.

I could not have the current filters (leveraging on rolling months) working nor having the possibility to filter by exact date (i.e. month, year, etc).

Any suggestion on how to achieve it?

Thanks a lot,  
Simone


Answers:
author: Selena Brown
body: If the existing date filters aren't what you're looking for, I would suggest adding a label to say something like "2024 Roadmap" or even use the roadmap column with an option for the given period, and then filter the view on that. Then use the start date and end date fields in the view to provide more accurate info.

comments: author: Simone Longoni
body: Yep! That's why I eventually did. Thanks for the tip! :-)


author: Rohan Swami
body: Hi [@Simone Longoni](/t5/user/viewprofilepage/user-id/4721502)

This depends on the view type you've created. For timeline views, select the date field you want to use for filtering as per below:![Screenshot 2023-06-27 at 12.55.13 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/265312i7729CDB0F14EB91B/image-size/large?v=v2&px=999 "Screenshot 2023-06-27 at 12.55.13 pm.png")

For the board and list view, add a filter for your desired timeframe.![Screenshot 2023-06-27 at 12.53.36 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/265310i94C72601B7FEF2DA/image-size/large?v=v2&px=999 "Screenshot 2023-06-27 at 12.53.36 pm.png")

If you're having difficulty, please create a support ticket via the 'Give feedback' button on the bottom left in Jira Product Discovery.

comments: author: Simone Longoni
body: Thanks [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) for your answer.  
I am trying to filter on a board view, and it looks like the filter you mentioned (the one I was using) does not filter how I expected.

I'm happy to open a support ticket... but I cannot find any "Give feedback" button on the bottom left of JPD. :-o


author: Rohan Swami
body: [@Simone Longoni](/t5/user/viewprofilepage/user-id/4721502) you can also go through support.atlassian.com
Create a map/visual with all links between ideas
Asked by Benedict Lubik:

Hey,

me and my team are at a point where we have a lot of different ideas in JPD - which is great so far! We try to map important and relevant interdependencies via "link issue" but this only goes so far. Is there a way to create a "network map" of all the different relations between our ideas? Or is that something that you will/won't work on in the future?

Best, Benedict!


Answers:
author: Hermance NDounga
body: Hi Benedict,

At the moment it is not possible to "visualize" dependencies between Jira Product Discovery issues the same way you would on Advanced roadmaps for example.

As suggested by Timothy, you could build a dashboard gadget per idea to see which ideas are linked to it, and I am not familiar enough with the Asset management side to know what could be possible here.

From within Jira Product Discovery, if you are only using the "link issue" feature to link Jira Product Discovery ideas between them (and not other Jira issues) You could add the field in a view and even create some formatting around it. That's still not a visualization map, but in that way, you can easily spot the ones that have no dependencies, and the ones that are highly interconnected (eventually even adding this field to a formula, to give more or less weight to these ideas in your prioritization scorecard.

![Screenshot 2023-06-23 at 17.58.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/264788iB93583918A90CBD1/image-size/large?v=v2&px=999 "Screenshot 2023-06-23 at 17.58.08.png")

And to answer your last question, yes we are exploring better visualizations capabilities in Jira Product Discovery for the upcoming quarters, so stay tuned ;)

Cheers,

Hermance


author: Haddon Fisher
body: I've used the [Links Hierarchy](https://marketplace.atlassian.com/apps/1211022/links-hierarchy-full-dependency-and-link-viewer?hosting=cloud&tab=overview) plugin to do something similar to this...not sure if it's JPD compatible but might be worth a try.


author: Timothy Hunter
body: Something to consider in the mean time here is to utilize JQL reporting/dashboards to create this for issues that you're focused on. You can accomplish this by completing the following JQL

    issue in linkedIssues("IDEA-123")

Apologies if this doesn't give you what you were looking for, but it seems like a good bet with what's currently available. Hope it helps.

comments: author: Benedict Lubik
body: Thank you for your input Timothy, however we are trying to get the "biggest" picture yet by visualizing all the "big picture" ideas in one map. So this will only work with all of them at once or not work at all. Still, what you shared is helpful for really deep diving one idea.


author: Jesse Ontiveros
body: I wonder if you can use Assets/Insights to build out a network map of everything relating to the idea. If not, then JPD should have something similar to Assets/Insights that allows you to see the relationships around an idea.

comments: author: Benedict Lubik
body: Yes, sounds very interesting.
Filters: OR and NOT
Asked by Barry van Oudtshoorn:

It looks like filters in Discovery are all logical AND filters. This makes it impossible to build more complex queries -- for example, to find all discovery items which are incomplete because they're missing (say) a goal OR an effort rating OR a description.

I also can't seem to find a way to do NOTs -- for example, I may want to see all items which are NOT archived, or which are NOT "done". You can get around this by laboriously choosing all the other options, but this is inflexible and slow.

To be honest, it would be great if we could just pop a JQL query in for the filters -- and perhaps have a hidden magical "PROJECT = XX AND ( ... )" tacked on. ;)


Answers:
author: Hermance NDounga
body: Hi Barry,

Indeed, filters in Jira Product Discovery aren't as complex as regular JQL ones.

To do what you're looking for you would need to go on the advanced search of Jira, where you could write this JQL. I think for your use case (Project = XXX AND (Description is Empty OR Goal is empty OR Effort is empty), you can use the advanced search if you are looking for a "one-off"/"project tidyness" task.

However, we are aware this is not a sustainable solution for when you want to have a permanent Jira Product Discovery view, and we will be exploring better filtering options (such as JQL) later on this year :)

Last thing regarding the issues that are NOT archived - it is simply all the issues that appear on a list view with no filters.

Cheers,

Hermance

comments: author: Barry van Oudtshoorn
body: Thanks Hermance -- I look forward to more robust and capable filtering in JPD later this year! :)


author: Premkumar Thangamani
body: [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) , I'm also looking for the logical OR \& Checkbox is not empty filtering options. I was able to do this via JQL advanced search. Is there any way if we give the JQL, can it be set up by atlassian team at the backend for our account?


author: Rylan Maschak
body: We have wanted this too for our organization. Our use case is to display all statuses, but only display Candidates if they have a specific label---the workaround is to label \*everything\*... this would be easy if we could use JQL as a filter on JPD views.


author: Pavel Furman
body: A useful feature. Would be beneficial for us as well


author: David Richards
body: I'd also like this feature. I tried to filter by ideas which didn't have a label and I couldn't.
Jira Product Discovery - price
Asked by James Fama:

Good afternoon Atlassian Community,

I am new to Jira Product Discovery. I am not sure what are the pricing model for this Jira Product Discovery.

In the free plan

- Free for up to 3 creators: What do you mean?

- Free for up to 35,000 contributors: I am not sure what it means contributor.

Please let me know you have any information.

Thanks,

James


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

See <https://www.atlassian.com/software/jira/product-discovery/pricing> and expand the creator/contributor pane in the "get more details" section.

comments: author: James Fama
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Thank you for the link.


author: Gary Spross
body: One more link for you!  

<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/The-different-types-of-users-Creators-Contributors-and/ba-p/2378354>

comments: author: James Fama
body: [@Gary Spross](/t5/user/viewprofilepage/user-id/5166286) Thank you :) Good detail information.


author: Mirko Grahnert
body: Hey [@James Fama](/t5/user/viewprofilepage/user-id/4973948)

take a look at this page: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/A-big-update-on-Jira-Product-Discovery-pricing-creators-and/ba-p/2304729>

comments: author: James Fama
body: Thank you [@Mirko Grahnert](/t5/user/viewprofilepage/user-id/4635129) for the link. It has a lot of good information.
Product Demo for Jira Product Discovery
Asked by James Fama:

Good morning Atlassian Community,

We would like to ask Atlassian to have a Product Demo for Jira Product Discovery. Is this a right channel to ask? Please let me know

Thank you,

James


Answers:
author: Chris Hall
body: Hi [@James Fama](/t5/user/viewprofilepage/user-id/4973948) we also have a webinar coming up next week, "How to get started with Jira Product Discovery" that will include an in-depth demo of the product. You can sign up here! <https://www.atlassian.com/webinars/software/get-started-jira-product-discovery>

comments: author: Kesha Thill
body: [@James Fama](/t5/user/viewprofilepage/user-id/4973948) - Chris is correct, the webinar is a great intro to the product and demo, and you'll also get access to chat with our team during the webinar if you have any questions!


author: Jens Schumacher - Released_so
body: The community is probably not the best channel to ask.   

Is there anything specific you are looking to learn? There is a bunch of material available in this community and online.   

For example this short demo video from Atlassian: <https://youtu.be/Zje6bMeiqjk>  

<br />

comments: author: James Fama
body: [@Jens Schumacher](/t5/user/viewprofilepage/user-id/5146091) Good morning.

Thank you for answering my query. Yes we have seen the video. Do you know which channel should I request for product demo from Atlassian?


author: Jens Schumacher - Released_so
body: Best to ask Atlassian directly via the chat on the website.  

But to keep prices low, Atlassian typically doesn't do personal product demos. Hence [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946)'s suggestion to engage a partner.   

Another option you have is to sign up for the webinar next week: <https://www.atlassian.com/webinars/software/get-started-jira-product-discovery>


author: James Fama
body: That's great! Thank you for another options.


author: Valerie Knapp
body: Hi [@James Fama](/t5/user/viewprofilepage/user-id/4973948) , thanks for your question.

This is typically something you would contact an Atlassian Partner to do - [Atlassian Partner Directory](https://partnerdirectory.atlassian.com/) more than Atlassian.

If you use the directory to look, they don't actually have Jira Product Discovery in the list, but if you choose Cloud and Jira, you can find someone who is close to you geographically and reach out to them for this.

Cheers

comments: author: James Fama
body: Good morning [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946)

Thank you for answering my question. Normally, when you contact these Atlassian Partner do they charge you a fee for demo?

Best Regards,

James


author: Valerie Knapp
body: Hi [@James Fama](/t5/user/viewprofilepage/user-id/4973948) , it probably depends on the partner. Most of them have websites or some way to contact them so you could just ask what they typically do.


author: James Fama
body: Thank you [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946) Valerie.
Custom Formula - write your own is being normalized
Asked by Stina Hill:

I'm trying to write a custom formula and using the Write Your Own type to get my information but its normalizing on me. Is there a way to use this function without the normalization? What am I missing?

Thanks!


Answers:
author: Tanguy Crusson
body: [@Stina Hill](/t5/user/viewprofilepage/user-id/5156093) could you please share a screenshot? I just tried and couldn't reproduce:

![Screenshot 2023-06-16 at 17.23.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/263633i5F3419467BD4395E/image-size/large?v=v2&px=999 "Screenshot 2023-06-16 at 17.23.34.png")

comments: author: Stina Hill
body: Here are the inputs:

![Inputs.png](https://community.atlassian.com/t5/image/serverpage/image-id/263656i2550FD05C432F2F3/image-size/large?v=v2&px=999 "Inputs.png")

And here is the formula:

![Expression.png](https://community.atlassian.com/t5/image/serverpage/image-id/263657i92C7F479495E2FD1/image-size/large?v=v2&px=999 "Expression.png")


author: Tanguy Crusson
body: Are you sure you're editing the right field?

Is that the formula you see if you:

* hover over the "fx Impact" field name in the header of the list view
* click on it
* click "Edit field"

?

At first glance it looks like a totally different formula (if it normalizes something it isn't that formula). So I'm thinking either the system's getting the formula definition mixed up between fields, or you have 2 fields with similar names and you're editing the other one?


author: Stina Hill
body: Here's the hover (it is the same as when I open the field and edit):

![Hover over formula.png](https://community.atlassian.com/t5/image/serverpage/image-id/263658i3CF40978CE8E560D/image-size/large?v=v2&px=999 "Hover over formula.png")

I do have the same named fields in a different Discovery project, and created new fields in this project because I didn't see a way to interact with the same field across multiple projects.


author: Stina Hill
body: I tried updating the fields in the other project to be unique. No change, I am still getting normalization when I want to see the actual numerical output of the formula.


author: Stina Hill
body: I'm wondering if this is because I created the fields as "Select" with a number as the input and it doesn't understand that? It seems to work as I want when the field is only a number value.


author: Tanguy Crusson
body: ooooooh my bad I had completely missed that. Yes, that would be the problem. Basically every field value for select fields would be "1" - so it's not normalizing, the only number that is not "1" is the value of "reach"

Here's how to fix that:

* Open each select field configuration
* Click on "Add weighting" \> number
* For each field value, provide a weight corresponding to its label (e.g. "8")

That should do the trick


Tags: custom-field
Can I Turn off alerts for forwarding rules?
Asked by Quique:

I'd wouldn't like to receive an alert when I set up a forwarding rule to my user. The reason why, We do know when we are doing this and maybe it is really early when we set this. This can generate a fake situation of calling people (new recipient of the rule)


Answers:
author: Nick H
body: Hi [@Quique](/t5/user/viewprofilepage/user-id/5168430) ,

At this time it's not possible to disable the alert created by the Forwarding Rule. But there should be a few ways to avoid your users from being notified of these alerts.

You could configure an [Alert Policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/) that modifies the forwarding alert, and removes the responders that are added. Might look something like this:

![for1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/245273i9AE0F6CD939000AB/image-size/large?v=v2&px=999 "for1.jpg")

Note that Alert Policies are only included in the Standard and Enterprise (or JSM/O Premium and Enterprise) plans. If your plan does not support these, then I suppose each user could adjust their New Alert notification rule to NOT be notified for these types of alerts:

![for2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/245274i95D90B1F77C48B61/image-size/large?v=v2&px=999 "for2.jpg")

comments: author: Quique
body: Thank you for your prompt response


Tags: cloud
How to remove alert fields
Asked by SebManGK:

Hi team,  

we use Prometheus--\>Alertmanager--\>Opsgenie--\>MSTeams for our alerts.  

I simply want to remove the alert-field "source" within the Prometheus-integration for not having too much waste in the incoming alerts and I don't know how to achieve this.  

Can you please advise?

Regards


Answers:
author: SebManGK
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930)  

thank you for your answer.  

I already know this editable field. But I'm not sure how to "disable" it completely, so that I don't have any souce field in the alerts at all (because it's quite unnecessary for us).  

Can you give me an example how to implement this?  

(Because we use a monitoring stack for our clusters managed by Rancher, its not that simple to tell the alertmanager, which fields should be removed before sending alerts to the receivers (in our case OpsGenie).)

comments: author: Nick H
body: It's not possible to entirely remove the Source (or any other default alert field) at this time.


author: Nick H
body: Hi [@SebManGK](/t5/user/viewprofilepage/user-id/5166577) ,

You can edit what parses (or does not parse) in the Source field within the integration's [Advanced tab](https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/#Alert-Fields). Note - this tab is only available under the Standard and Enterprise plans / JSM/O Premium and Enterprise plans:

![prom1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/244974i31A42FF8DB894276/image-size/large?v=v2&px=999 "prom1.jpg")![prom2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/244975iFAC7F64872D6DD48/image-size/large?v=v2&px=999 "prom2.jpg")

If you do not have access to this tab, I believe you can also edit what parses in the Source field being sent from Prometheus \>\> Opsgenie under the Alertmanager's yml file.


Tags: prometheus
How do I customize the subject line for notification emails in Opsgenie?
Asked by Techx_Huy_Tran:

I have so much customers. And I need to differentiate my clients on the "Subject" field. Can you give me away?


Answers:
author: Nick H
body: Hi [@Techx_Huy_Tran](/t5/user/viewprofilepage/user-id/5166484) ,

You may need to clarify more on what you are hoping for.

It *sounds*like you are referring to an Email Integration, and needing to extract your customers which are parsing in the Subject field.

If that's the case, this Community Article should help with extracting custom fields or pieces of data in an alert: [How to Extract Custom Fields and Data into an Alert](https://community.atlassian.com/t5/Opsgenie-articles/How-to-Extract-Custom-Fields-and-Data-into-an-Alert/ba-p/2133902)