youngmon/atlassian-qna huggingface dataset:
Corporate Public IP range can't access some statuspage sites
Asked by Robin Martin:

My company (in Australia) has two public /24 ranges, site A and site B.

### From Site A, we can access some statuspage sites but not others.

These work

<https://status.vendorrisk.com>  
<https://status.airship.eu>  
<https://status.avidian.com>  
<https://status.castlighthealth.com>

- these ones appear to be behind a CDN or similar (I think), judging by the name resolutions, which returns nested CNAMEs

e.g, status.vendorrisk.com CNAME n4l7z84txh8s.stspg-customer.com  
n4l7z84txh8s.stspg-customer.com CNAME status-vendorrisk-com-60f513b0-775d-49e8-b4b2-1b4490d25faf.saas.atlassian.com

But these do not.

<https://status.kajabi.com>  
<https://status.kore.com>  
<https://status.thehive.ai>  
<https://status.arkoselabs.com>

- telnet does work, so assuming application layer

- these ones that don't all seem to be in the range 13.236.8.0/24

- these one name resolve to just a single CNAME

e.g., status.arkoselabs.com CNAME ntmkcpjv4jzt.stspg-customer.com

- In a Wireshark session, we do not receive the 'server hello'

### From Site B, or my work laptop, or my personal phone, they all work.

From the above, you'd assume there's a reputation or geolocation problem with our Site A range. However I've checked the range on the sites below and appears all clean.

<https://mxtoolbox.com/blacklists.aspx>

<https://talosintelligence.com/reputation_center/>

So my questions are

- are you able to see any common differences between these 2 lists of statuspage sights, which could explain the differences? Different types of statuspage subscription plans they have maybe?

- is there a particular reputation database or site that statuspage uses to block bad actors?

- any idea why this may be happening?

Thanks,

Robin


Answers:
author: Scot Wilson
body: G'day Everybody - It's Scot from the APAC Statuspage Support team with an update for anyone who turns up this question in a search.  

Robin and I worked on this in a ticket through the Atlassian Support portal, as network details can be considered sensitive data and we never want you to expose anything in Community threads.

We identified there was not any IP Blocking on the Statuspage side, and the connectivity issue is related to just this particular subnet. However, our investigation into this has stopped as a Statuspage backend update has rendered it moot, since it's no longer happening.

Currently, we're migrating the distribution of our backend hosting of your Statuspages to our newer distribution platform (for improved scalability and enhanced protection) and this has resolved the connection problems for this scenario. This is a rolling change that will propagate throughout all the Statuspages we provide over time.   

Cheers,  
Scot Wilson


author: Robin Martin
body: Thanks Scot, as discussed. Root cause is likely on my end, but this has been a great work around.
Can we expect any development for a Statuspage > Teams Connector ?
Asked by Clint Payton:

There does not appear to be an officially support MS Teams connector for Statuspage notifications. Can we expect one? Statuspage openly advertises that they integrate with MS Teams, but there is no evidence that that is the actual case.


Answers:
author: Alan Violada
body: Hey Clint, Alan from the Statuspage Support Team here, thanks for reaching out with this question.

We do have an open Feature Request that is being reviewed by our engineering team regarding creating our official integration between SP/MS Teams. While we don't have any kind of ETA yet, this is one of our most requested features, and the team is definitely looking into the implementation.

Statuspage feature requests are currently for internal access only, so If you ever need to reference the request to ask about its progress, the ID is **STATUS-203.**

I would recommend keeping an eye out on our community page for any news about feature updates, and also, in the below link you can read about our feature implementation policy if you like:  
[Feature Implementation Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)

Let me know if you have any questions, or anything else we can try to assist with!

Regards,?  
Alan Violada

comments: author: pchae
body: Good morning [@Alan Violada](/t5/user/viewprofilepage/user-id/4982450) !

I was wondering if there was an update to the progress for **STATUS-203**


author: Alan Violada
body: Hey pchae!

No details or ETA I can provide right now, but this is being worked on by our engineering team, so definitely keep an eye out for updates soon!

Cheers,

Alan


Tags: cloud
Customize incident page
Asked by radoslaw.rymaszewski:

Hello,

I would like to know how to customize incident page using our own CSS.

We are using custom CSS to customize main page and history page, but when we try to customize incident page our styles are not working.

Moreover I'm not able to locate definded custom styles which were added "Status Page Customize"

Could you advice what to do?

Regards,

Radek


Answers:
author: John M
body: Hi [@radoslaw.rymaszewski](/t5/user/viewprofilepage/user-id/4864553) ,

You can target CSS selectors to customize the individual incident pages the same way you can with the main page and history page.

For example, you can target the button on the incident pages with this selector:

page.flat-button.subscribe-button {  
background-color: purple }

Any and all defined styles you've added will show up in the Custom CSS editor which any admin user can access by going to:

**Your page \>\> customize page and emails \>\> click on the "Custom HTML and CSS" button**


author: Rikku Bolske
body: It seems that your problem is that the preview iframe is not representing your custom CSS. It happens because when you navigate to an incident page within the iframe, the staged styling get ignored.   

It's unfortunate that the "Select page:" just above the iframe does not include any incident view at all. However, you can workaround it by using your **browser DevTools** and manually overwriting page path with the one of your choice, while keeping the query-parameters.   

For instance, change:

```
<iframe id="preview-iframe" https://mycompany.statuspage.io/history?staging=true&timestamp=123456789&jquery=undefined" data-js-hook="preview-iframe" style="height: 1057px;"></iframe> 
```

to

```
<iframe id="preview-iframe" https://mycompany.statuspage.io/incidents/a1b2c3d4e5f6?staging=true&timestamp=123456789&jquery=undefined" data-js-hook="preview-iframe" style="height: 1057px;"></iframe> 
```

Note that you have to do this procedure for every time you made changes that you want to preview.  

It's not ideal, but seems to work for now. Hope it helps!

comments: author: John M
body: Thanks [@Rikku Bolske](/t5/user/viewprofilepage/user-id/3077488) for adding your solution!
Disable Automatic Add Users
Asked by Andre Sinaga:

Hi Jira Team,

Recently in the past few months, for no reason Jira sometimes has added some users WITHOUT myself (as the Site Admin) added to the either Jira Software, Confluence, Jira Service Management and Status Page

Below is the example

![Screen Shot 2023-07-31 at 15.33.10.png](/t5/image/serverpage/image-id/272091i4219D4FDA29B92D1/image-dimensions/388x441?v=v2 "Screen Shot 2023-07-31 at 15.33.10.png")

How can I disabled it, since I didn't give her the permission to use all of the Jira feature's above? It bothers me and my Management team.

Regards,

Andre


Answers:
author: Andre Sinaga
body: Hi Jira Team,

Thank you for answering my question.

based on your explanations and articles, I didn't see the "Select **Products** \> **User access settings** \> **Approved domains" on our Jira.**   

![Jira Team.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/272740iFD4BFDBF1B15B96A/image-dimensions/446x252?v=v2 "Jira Team.PNG")

Regards,

Andre


author: Jesse Klein
body: Hello Andre,

Thanks for reaching out to the Statuspage community. According to [this article](https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/), there are rules you can set to grant product access based on certain domains that you setup. I would check this location first to make sure that your users in your domain can't setup their accounts by themselves.

If this does not solve your problem, I would recommend sending in a ticket to the Cloud support team over at support.atlassian.com for the Jira product so they can assist you in more detail. Hopefully, this helps point you in the right direction!

Regards,  
Jesse


Tags: cloud

confluence

jira-service-management

jira-software
Who else is getting this error when setting up SAML on the private Status page?
Asked by Rozh Surchi:

![Screenshot 2023-07-26 at 10.05.00.png](/t5/image/serverpage/image-id/271202i8445CB88D3A9169E/image-size/large?v=v2&px=999 "Screenshot 2023-07-26 at 10.05.00.png")


Answers:
author: Abraham Musalem
body: Hey [@Rozh Surchi](/t5/user/viewprofilepage/user-id/5277127) ,  

Thanks for reaching out to Community. This indicates that something, usually a value, in your configuration is incorrect. Feel free to submit a ticket to support.atlassian.com so we can help you out.   

Cheers,  

Abraham, Statuspage Support


Tags: cloud
can we use both a custom domain, and the default statuspage.io URL?
Asked by codepixelstate:

If we choose to enable/deploy our statuspage at a custom domain (e.g. customdomain.xyz), is it still/also accessible at the default page.statuspage.io URL?


Answers:
author: Talar Pavlovic
body: Hey there!

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help.

Yes, absolutely - even after enabling the custom domain, your page will still be accessible from \<page\>.statuspage.io.

Best,  
Talar


Tags: cloud
How do I use IFRAME to embed the whole status page and make a disco bot
Asked by KeepChat Happy:

I want to embed my WHOLE status page with IFRAME. How would I use IFRAME to embed the whole status page? I want to know just so I can make a page of my discord bots website with the whole status page for people to interact with and see it.

I was going to use an iframe from a service I already use on it but I did not know if I could.

I also want to make a disco bot that would send an embed to a server when the page gets updated. Please disco.js lol

Can someone help me? I would at least like code that I can edit to what I need.


Answers:
author: Andy Gladstone
body: [@KeepChat Happy](/t5/user/viewprofilepage/user-id/5268698) you can embed your statuspage into another webpage by using [Status Embed](https://support.atlassian.com/statuspage/docs/embed-status-updates-to-other-pages/). You can access this tool by navigating to your status page settings from the admin.atlassian.com console and selecting status embed.

Alternatively you can just paste the URL of your status page into any iFrame and set the correct size for your page.

comments: author: KeepChat Happy
body: Ok thanks! Do you know how to make a bot send a message with discord js when there is a update on my status page?


author: Andy Gladstone
body: Sorry, that's beyond the scope of my knowledge and expertise.


Tags: cloud
Is it possible to change the META Description of the status page?
Asked by Lidia Gandecka (Xolv.io):

We would like to change the META Description for our status pages. We want to ensure our SEO is correct and to do so, we need to change the generic description shown in google search.

Is it possible to change it? We looked around and did not find that option.


Answers:
author: Mubeen Mohammed
body: Hello [@Lidia Gandecka (Xolv.io)](/t5/user/viewprofilepage/user-id/5268452)

This is Mubeen, I will be happy to help.

Unfortunately, there isn't a way currently to modify the SEO metadata for your search engine description. However, we have an open feature request with our engineering team for this requirement. STATUS-62 is the ticket ID for your reference, this ticket is not available publicly to view as we track all of our Statuspage tickets internally at the moment. We share the ticket reference in case you want to get updates for this specific ticket from our support team. You can also read about our [feature implementation policy.](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
How to get last 30 days availability of application
Asked by Kunwar Vaibhav Singh:

Hi,

I want to send a report to management every month that's why I need the last 30 days' availability of the application. Please guide me on how to get it.

Thanks,  
Vaibhav Singh


Answers:
author: Mubeen Mohammed
body: Hello [@Kunwar Vaibhav Singh](/t5/user/viewprofilepage/user-id/5079236)

This is Mubeen, I will be happy to help.

As I understand you would like to know the Application status for last 30 days.

If you need to know the Atlassian product's status then you can capture the details from <https://status.atlassian.com/> where you can get the uptime data for last 90 days of all Atlassian products.   
If your requirement is only specific to Statuspage then from the above link you can redirect to Statuspage or you can directly follow the URL <https://metastatuspage.com/>

If your initial question is related to your internal Statuspage page status, then you are required to go to your internal Statuspage URL and can find the updated data for last 90 days including the history of the past incidents your Organization had. If you are looking for a place to download incident data then at the moment, there is only **[Page Analytics](https://support.atlassian.com/statuspage/docs/what-are-page-analytics/)** available on the page ++**only for view**++ and it doesn't provide the exporting/download feature.

However, we have a feature request raised with our product and engineering teams to have a way to periodically export/download an analytics report for the incidents. As a workaround for this requirement, you can use the **[Statuspage Incident API](https://developer.statuspage.io/#tag/incidents)** to pull out the incident data and use any of your internal reporting tools for visualisation.

I hope the information clarifies your query, If you have any questions or need further assistance, please do not hesitate to reach out. I would be happy to help in any way I can.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
Is it possible to add a filtering option "incident" vs "planned maintenance" into the Filter Compone
Asked by Tomas:

Is it possible to add a filtering option "**incident** " vs **"planned maintenance** " into the **Filter Components**on the history page of the statuspage?

We can choose different components in the filter but would like to filter by **only incidents** and **only scheduled/planned maintenances**


Answers:
author: Muhammad Zeeshan
body: Hey Tomas,

Thanks for reaching out about this functionality. Though it is not possible at the moment, this suggestion has already been forwarded to our product team as a feature request. They are further gathering interest from other customers on it before exploring the possibility to implement it.

I have gone ahead and added your name to it as well!

Take care and have a nice day!

Regards,

Muhammad Zeeshan


Tags: cloud
How to change domains and what are the consequences?
Asked by Peter Gravelle:

How do I change the custom domain name of my statuspage?  

Will doing so affect my subscribers' integrations? Slack/RSS/etc.?


Answers:
author: Mubeen Mohammed
body: Hello [@Peter Gravelle](/t5/user/viewprofilepage/user-id/5265642)   
This is Mubeen, I will be happy to help.

If you would like to change the [custom domain](https://support.atlassian.com/statuspage/docs/set-a-custom-domain-and-ssl/#Set-a-custom-domain) name from Domain-A to Domain-B. We will need you to put in a CNAME record for the new domain(Domain-B) to mirror the values currently in place for the active domain(Domain-A).   
Once the CNAME values are validated you can reach out to [Statuspage support](https://support.atlassian.com/contact/) so we will help with further changes. There will not be any impact except your Statuspage being redirected to a new custom domain URL.

I hope the information provided is helpful.

Regards

**Mubeen Mohammed**

Cloud Support Engineer

comments: author: Peter Gravelle
body: Thanks Mubeen! Before we do this, I also need to know whether this will affect my Slack/webhook/etc. subscribers so we can notify them ahead of time.


author: Mubeen Mohammed
body: Hello [@Peter Gravelle](/t5/user/viewprofilepage/user-id/5265642)

There will be no impact on subscribers or page-level configurations by changing your custom domain. You are required to notify the users about the new domain URL to follow for Statuspage updates.

When you connect with the Statuspage support team, you can request for keeping your old Custom Domain name as a redirect to the new domain URL until you make sure everything is working accordingly.

I hope the information provided is helpful.

Regards

**Mubeen Mohammed**

Cloud Support Engineer


author: Peter Gravelle
body: Hi [@Mubeen Mohammed](/t5/user/viewprofilepage/user-id/4779601) I have filed such a case at: <https://support.atlassian.com/requests/CA-2637697/> and have had no response for a week. Do you have a suggestion on how I can get this actioned?

Thanks in advance!


author: Mubeen Mohammed
body: Hello [@Peter Gravelle](/t5/user/viewprofilepage/user-id/5265642)

I can internally confirm this ticket request is now processed/completed.

I hope the information provided is helpful.

Regards

**Mubeen Mohammed**

Cloud Support Engineer
Table of content page is empty at client site
Asked by Bart Baerents:

Customers are indicating the table of content page in confluence is empty. As an agent the Table of content is shown.

How can we resolve this?


Answers:
author: Bart Baerents
body: This issue had been fixed last weekend [@Neha Ghuraiya](/t5/user/viewprofilepage/user-id/2997743)


author: Bart Baerents
body: As client please see below screenshot. Please note no recently updated values and also no artciles in the space index

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/267976i3170C1270CDD0553/image-size/large?v=v2&px=999 "image.png")

As an agent, please see below screenshot when you go to channels / help center:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/267978i32B71A843BAD9CC4/image-size/large?v=v2&px=999 "image.png")


Tags: confluence
custom image that is width of page
Asked by Krystal Gabel:

I need assistance with creating a custom JS snippet for inserting an image header that extends the whole width of the page (like RedHat: [https://status.redhat.com/\\](https://status.redhat.com/)). I'm not sure the code snippet to use for inserting an image (plus where do I store the image? etc)


Answers:
author: Krystal Gabel
body: 1. Upload image into Page Layout \> Cover page

1. Insert this snippet into the Custom CSS window of the Customization page:

.layout-content.status .masthead-container.premium {

max-width: none;

}

3. Adjust image as needed and reupload so that it fits accordingly


Tags: cloud
Removing component statuses + alignment to admin dashboard
Asked by Krystal Gabel:

When updating the "Change the names of component statuses" snippet ([https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/\\](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/)), I'd like an example snippet on how to remove statuses. We want 3 component statuses rather than 5, with 2 of those 3 labels updated to something else.

Further, I figured out how to update the component status labels on the client UI but can we have the same alignment in the drop-downs when creating an incident and selecting a component? It seems odd to have different admin options when creating an incident than what's displaying on the client UI.


Answers:
author: Jesse Klein
body: Hello Krystal,

This is Jesse from the Statspage Support team. Thanks for contacting the community with your question about hiding specific statuses and renaming others.

Can you help me understand more about what you want to do? You mentioned wanting three statuses where two are renamed. That means the other two statuses would not be used, correct? Is it possible to accomplish this not with custom code but by not adding that option to the component itself, or are these options you still want to have, but then they would show nothing next to the component status?

We don't currently have this feature regarding changing the component statuses in the manage portal. However, we have a feature request open with our product team to consider adding custom component statuses. The Statuspage suggestion board is unavailable, but if you ever needed to reference this ticket, it would STATUS-158. It is currently in a state of gathering interest. I added this community post to that request to show more interest. Please let me know if I understand your use case correctly and if you have any questions.

Regards,  
Jesse


Tags: cloud