youngmon/atlassian-qna huggingface dataset:
Show subtasks when filtered by Sprint and by Assignee
Asked by Lova Ranaivoson:

Hi\~ ??

Our team is using Jira - *mainly for the first time for most of us* - and we're trying to find ways to help them using it easily.

We have the Free Plan since we just hit the 10-persons size, and divided our work between Epics, Tasks and Subtasks.

To help our members using Jira, we wanted to give them direct access to their Subtasks, so that they don't have to navigate through the entire project.

**Problem is: when we want to filter the ++Subtasks by Assignee by Sprint++ , the Subtasks ++disappear++!**

*Like this (sorry the pictures have some French in it, but I assume Jira has the same setup in every language!):*

**Case 1:** Filter by Assignee:

![JQL By Assignee.png](/t5/image/serverpage/image-id/348886iD2966068459E695C/image-size/large?v=v2&px=999 "JQL By Assignee.png")

Result:

![JQL By Assignee Result.png](/t5/image/serverpage/image-id/348888i20E2989ECCA1E625/image-size/large?v=v2&px=999 "JQL By Assignee Result.png")

***It works, yay*** **?**

**Case 2:** Filter by Assignee by Sprint

![JQL By Assignee By Sprint.png](/t5/image/serverpage/image-id/348889i00FB1C1D7CF9C2B8/image-size/large?v=v2&px=999 "JQL By Assignee By Sprint.png")

Result:

![JQL By Assignee By Sprint Result.png](/t5/image/serverpage/image-id/348890iC6E9E1088BFB22D0/image-size/large?v=v2&px=999 "JQL By Assignee By Sprint Result.png")

***Aaaaah it all disappeared*** **?**

(Note: The Assignee choosen in this example **did have** Subtasks in Sprint 6, and the situation is the same when we change Assignees)

#### Question is: how can we solve this? What did we do wrong? {#toc-hId-373706470}

Thanks for your help!


Answers:
author: Cristian IONESCU
body: Hi Lova,

Try to switch from **Basic** to **JQL** and you can use:

project = TS and issuetype = Sub-task and status = "To Do" and assignee =5badf8fe653ec8726d2a2018 and Sprint = 34

You should replace:

Project from TS to WK

assignee with 5badf8fe653ec8726d2a2018 to your own ( it will autocomplete)

Sprint with your own ( you will chose from a list)

Hope this helps.

comments: author: Lova Ranaivoson
body: Just tried, unfortunately it doesn't work... ?

**Thanks for trying!**

I also discovered [here](https://community.atlassian.com/t5/Jira-questions/How-to-filter-subtasks-by-sprint/qaq-p/2515650) (after posting my message...) that even if the field "Sprint" appears in the Subtasks, it looks like the filter doesn't apply on them, and only on the main Tasks they belong to.

But it also seems weird from Jira to show a field appearing, and not giving the ability to simply filter those Subtasks by Sprint?...


author: Cristian IONESCU
body: Hi Lova,

I am able to achieve the filtering using the same JQL.

Maybe try to change the "New View Search" to the "Old View Search"

![sprintSubtask.png](https://community.atlassian.com/t5/image/serverpage/image-id/348922i48A031A0CD07C9CA/image-size/large?v=v2&px=999 "sprintSubtask.png")


Tags: cloud

jira-cloud
clean up workflows
Asked by Eric Roetenberg:

Hai,

We want to clean up workflows within Jira. I see a lot of Workflows are duplicated in it when creating a new project then the abbreviation of the project is added here. can you get rid of this by just choosing a default workflow this is within the Company-managed software projects. Who has experience with this?

Grtz. Eric


Answers:
author: Nikola Perisic
body: Welcome to the community [@Eric Roetenberg](/t5/user/viewprofilepage/user-id/2099628)

I've been experiencing the duplicated workflows. I've found an app named Optimizer for Jira that did a good job of cleaning up duplicated workflows, custom fields that were not used at all.


Tags: cloud

jira-cloud
Links from external solution uses _self instead of _blank
Asked by Ben ?ye:

Sometime within the last week something shifted, we import links to fields from ERP, previously these links were target=_blank and they would target a new tab in browser, now its changed to _self swapping current tab from Jira to external link, kinda annoying.  

Ive checked with the dev, claiming he only sends the URL, no HTML  

Suggestions?


Answers:
author: Nikola Perisic
body: Hello [@Ben ?ye](/t5/user/viewprofilepage/user-id/5021256) , please post this question here: <https://community.developer.atlassian.com/>


Tags: cloud

jira-cloud
Mulitple filters in a gadget
Asked by Suma Kustagi:

Hi Team,

Do we have any native way to achieve multiple filters within a gadget. Currently I know we have third party apps which fulfill the condition. But lloking for it within jira cloud without opting for any any apps.

Regards,

Sum![gadget.png](https://community.atlassian.com/t5/image/serverpage/image-id/348891iC9734AEE744D607F/image-size/large?v=v2&px=999 "gadget.png")


Answers:
author: Bibek Behera
body: [@Suma Kustagi](/t5/user/viewprofilepage/user-id/5155532) ,

If you could give some for information of the use case that will help me understand if there is a workaround.

For now there are only 2 option I can think of.

1\> Combine both of the filter into one filter and use that in the required gadget

2\> Use two gadgets of the same kind and have the respective filters in there.

-Bibek

comments: author: Suma Kustagi
body: Have aatched the result where we have multiple filters in single gadget


author: Mehmet A _Bloompeak_
body: Hi [@Suma Kustagi](/t5/user/viewprofilepage/user-id/5155532) ,

What are the values in your attached gadget? Are they story points in each sprint?


author: Suma Kustagi
body: [@Mehmet A _Bloompeak_](/t5/user/viewprofilepage/user-id/3740047) they are not story there are the bug with respect to each patch type.


author: Mehmet A _Bloompeak_
body: I guess patch type is a custom field. You can try the built-in "Issue Statistics" gadget. It will display results in a table view not as in your attachment. But it can show number of issues by patch type. You need to

1. combine the 3 filters into a single filter and use this filter.
2. set Statistic Type=patch type

![issue statistics gadget.png](https://community.atlassian.com/t5/image/serverpage/image-id/348944iE363D1441DD0D210/image-dimensions/418x591?v=v2 "issue statistics gadget.png")

If you need more advanced reporting you can try [Reports - Charts and Graphs for Jira](https://marketplace.atlassian.com/1226236) app developed by our team.


Tags: cloud

jira-cloud
does Jira app have an auto-save which allows recovery
Asked by John Landrigan:

was typing a reply in Jira to a task when info was lost before sending. Is there a way to recover that information?


Answers:
author: shib saha
body: Hi [@John Landrigan](/t5/user/viewprofilepage/user-id/5600062) , Welcome to the community! Yes, Jira has an auto save feature while in edit mode but there is not provision to go back to the previous content or undo option.

Hope this is helpful for you. Thanks


author: Bibek Behera
body: [@John Landrigan](/t5/user/viewprofilepage/user-id/5600062) ,

The text is in draft as long as you do not delete that manually. I do not think there is an undo option if the information is removed and the page is refreshed.

-Bibek


Tags: cloud

jira-cloud
Request for correction of Korean translation
Asked by ???:

![Add.PNG](/t5/image/serverpage/image-id/348869i174A1887EA090F7A/image-size/large?v=v2&px=999 "Add.PNG")![Edit.PNG](/t5/image/serverpage/image-id/348868iBAD18E236EC20F75/image-size/large?v=v2&px=999 "Edit.PNG")![Reply.PNG](/t5/image/serverpage/image-id/348870iCE17FAD127CBA9B9/image-size/large?v=v2&px=999 "Reply.PNG")

Hello\~!

I would like to request corrections to some of the words translated into Korean in the 'Threaded Comments for Jira version 1.49' Add-on. Details are attached in the file.

Thank you\~!


Answers:
author: Zak Gibson
body: Hi ???

Thanks for you post. Could you please send us a support request to our support email address - support@votazz.co

Alternatively, you can fill out a [Jira Service Management form](https://votazz.atlassian.net/servicedesk/customer/portal/3/group/7) in our support portal.

I look forward to hearing from you soon.

Kind regards,

Zak


Tags: addon-info.renjithv.jira.addons.threadedcomments.threaded-comments

data-center

jira-data-center
Clone Epic and copy child issues to new cloned Epic using Jira Automation
Asked by Tushar:

Clone Epic and copy child issues to new cloned Epic using Jira Automation

I have Issue-1 as Epic, and Issue-2 as child issue(story). I want to clone Epic issue and copy child issues of Epic to newly cloned issue.

Eg - Issue-1 ---\> issue-2

Output should be Issue-3(newly cloned)---\> issue-2


Answers:
author: Luka Hummel - codefortynine
body: Hi Tushar,

To achieve this with ease, I recommend our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2819872). Deep Clone allows you to clone Epics with all their child issues (Stories, Tasks) in just a few clicks, ensuring an exact copy.


author: Pramodh M
body: Hi [@Tushar](/t5/user/viewprofilepage/user-id/2798047)

To clone an Epic and its child issues in Jira using Automation, follow these steps:

1. Create a New Automation Rule:

2. Set the Trigger:

Choose the trigger as Issue Created or Issue Transitioned, depending on when you want to execute the automation. You can also choose manual trigger, if you want the issue to be cloned on a need basis

3. Add a Condition:

To limit this automation to only Epic issues, add a condition:

Select Issue Fields Condition.

Set Issue Type to Epic.

4. Create the Action for Cloning the Epic:

Add a new action Clone Issue.

Configure the clone settings:

Set Project to the same or different project as required.

Set Issue Type to Epic.

Optionally copy additional fields as needed.

5. Create the Branch Rule/Related Issues for the Child Issues:

Add a new Branch Rule/Related Issues.

Select For Epic's stories.

Add an action inside the branch to Create Issue.

Set the following fields for the new issue:

Project as needed.

Issue Type as needed (Story, Task, etc.).

Set the Epic Link to the newly created Epic using the smart value {{createdIssue.key}}.

Map other fields like Summary, Description, etc., as needed using smart values from the original story.

6. Save the Automation:

Save the rule.

Let me know if this helps!

Thanks

comments: author: Tushar
body: Thanks [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) ,

The cloning of Epic is working as expected. But copying the child issues of Epic to newly cloned Epic is not working, instead your automation is creating new child issues in Cloned Epic.

I need copying of child issues of Epic to the cloned Epic.

Eg. Epic A is having Story X and Story Y as child issues.

Expected in automation as, Clone Epic A to Epic B and copy Story X and Story Y to Epic B

\~Tushar


author: Bill Sheboy
body: Hi [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224)

For this scenario, I believe the rule needs to *save the newly created Epic's key in a variable before the branch* , and then *that variable is used to set the parent field* as each issue is created inside of the branch.

Kind regards,  
Bill


Tags: cloud

jira-automation

jira-service-management

jira-service-management-cloud
Issue level security for team-managed business projects
Asked by Darrel Jackson:

I'm trying to determine whether issue-level security can be enabled for team-managed business projects. We have Jira Cloud Premium.

I've seen a few similar but not identical questions (e.g. <https://community.atlassian.com/t5/Jira-questions/quot-Issue-Security-quot-missing-from-my-project-sidebar-trying/qaq-p/1803409>) however they are a year or two old and I suspect they are out of date.


Answers:
author: Bibek Behera
body: [@Darrel Jackson](/t5/user/viewprofilepage/user-id/205638) ,

Unfortunately the issue level security is still only available for company managed projects. Below is the feature request I would encourage you to vote and watch updates.

<https://jira.atlassian.com/browse/JSWCLOUD-18843>

-Bibek

comments: author: Darrel Jackson
body: Thank you.


Tags: cloud

jira-work-management-cloud
How long does it take to get a Jira Developers instance?
Asked by Chris Neville:

Does anyone know how long it takes for Jira.Atlassian to respond to requests for a developers instance?

I know that ServiceNow sort it within the hour.

It has been since yesterday that I am waiting for Jira.....


Answers:
author: Trudy Claspill
body: Hello [@Chris Neville](/t5/user/viewprofilepage/user-id/5598770)

Welcome to the Atlassian community.

How did you submit the request?

Are you trying to get an instance of Jira Cloud or Jira Data Center?


Tags: jira-unknown-hosting-type

unknown-hosting-type
How to rename Summary field title to a custom title
Asked by Sudip Roy:

Is there a way the Summary field text can be changed a custom title of my own choice


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Sudip Roy](/t5/user/viewprofilepage/user-id/5539425)

Sadly you can't. Standard(system) fields like Summary, Description, Labels, and Versions can't be renamed.

You can create a new custom field with another name though.

Regards

comments: author: Alex Ortiz
body: It isn't possible to rename default fields like Summary.


author: Shreeja J
body: [@Sudip Roy](/t5/user/viewprofilepage/user-id/5539425)

Thank you for reaching out.  

Unfortunately, the *Summary* field in Jira is a system field, and its title cannot be directly renamed or customized. The Summary field is essential for issue identification and is used across various Jira features, so its title is fixed for consistency.

However, if you need to add a custom field with a different title that serves a similar purpose, you can create a new custom field and use it as required.   
Let me know if you need any help with this or if you have any other questions!  

Thanks,  
Shreeja


Tags: cloud

jira-cloud
Issue visibility on team managed project
Asked by Filipe Mendes:

Is it possible in Jira Cloud's *team-managed* projects to restrict issue visibility so that only members assigned to the issue can view it? In other words, I want users to be able to see only the issues they are involved in, and not those where they are not members. Is this level of issue restriction available in *team-managed* projects, or is it only possible using *company-managed* projects?


Answers:
author: Trudy Claspill
body: Hello [@Filipe Mendes](/t5/user/viewprofilepage/user-id/5505860)

Welcome to the Atlassian community.

For issue security in a Team Managed project the only option is setting the security based on the project roles. Issues can be restricted to roles based on the issue type, or individual issues can be restricted to roles.

<https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/#Setupissuetypesinnextgenprojects-restrictIssueTypesRestrictaccesstoanissuetypeinyourteam-managedsoftwareproject>

It is not possible to restrict the issues to individual users based on, for instance, that user being called out in a User Picker field.


author: Teresa
body: Hello and welcome to the Atlassian Community!

In team-managed projects on Jira Cloud, it's not possible to restrict issue visibility so that only assigned members can view specific issues. All project members can see all the issues within the project.

This level of restriction is only available in company-managed projects using issue security settings.

If you need more control over who can see what, you might want to use a company-managed project instead.


Tags: cloud

jira-cloud
How do I assign worflow conditions to All/Any?
Asked by Jackie hardy:

I have several conditions defined for a workflow transition. Using the dropdown, how can I assign some conditions to "All of the following conditions" and others to "Any of the following conditions"?


Answers:
author: Mikael Sandberg
body: If you are using the new workflow editor you would see something like this when you click on the condition:

![Screenshot 2024-06-26 at 8.34.46?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331892iADDEBAD50181A6B4/image-dimensions/223x334?v=v2 "Screenshot 2024-06-26 at 8.34.46?AM.png")

If you are using the old editor you will have to go to Conditions in order to see this:

![Screenshot 2024-06-26 at 8.37.20?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331893i3DAB7A5E2A6C3683/image-dimensions/417x157?v=v2 "Screenshot 2024-06-26 at 8.37.20?AM.png")


Tags: cloud

jira-work-management-cloud
Issue ID for Atlassian use: 5b5ad6f86a7545198a421ed087a06843
Asked by ???????:

?????? ????? ??????


Answers:
author: Trudy Claspill
body: ?????? [@???????](/t5/user/viewprofilepage/user-id/5531236) ,

????? ?????????? ? ?????????? Atlassian.

? ??? ????????, ? ??????? ?? ???????????? ?? ????????? ????????? ?? ??????? ????? ???????? ?? ????????? ??????????

---

Hello,

Welcome to the Atlassian community.

What is the problem that you are encountering? Are you getting an error message? What actions are you trying to execute?
> I'm creating a new project


author: John Funk
body: ?????? [@???????](/t5/user/viewprofilepage/user-id/5531236) ! ????? ?????????? ? ?????????? Atlassian!

??? ?????????? ???????????? ????? ????????? ??????????, ??????????. ??? ?????? ?? ???????? ? ????? ?????? ?? ?????????? ?, ??????????, ?????????? ??? ?????? ?? ??????????, ???? ??? ????? ???? ????????.

comments: author: ?????
body: <https://www.atlassian.com/try/cloud/signup?bundle=bitbucket>

nothing complicated, just trying to login and create a database (. after entering your login and selecting a database.. gives the error: Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: af1a9544d0cd4da08f494a3e746cde8a)


author: John Funk
body: It's probably a good idea then to go ahead and contact support.

<https://support.atlassian.com/contact/#/>


author: ?????
body: *The problem was resolved through technical support.*   
it was hard, but we managed =)  

Well, I'll be honest, if I weren't smart)) then nothing would have been solved))) if anyone runs into a problem in the future.

you need to contact technical support and send them:  
1) screenshot and description of the problem.  
2) generate a HAR file.  
3) wait for an answer or solution.


author: John Funk
body: What was the solution they applied?


author: ?????
body: they said that the problem was on "THEIR" side, what exactly they did, I don't know.. would be glad to know... I just followed their recommendations and sent screenshots and the error file. ( HAR file ) What exactly did they do.


author: John Funk
body: You should ask them. :-)


Tags: cloud
Can you have multiple priority schemes associated with a single project?
Asked by Matt Smith:

Could I set 2 Priority schemes in a single Project:  

Project 1: Request type A / B / C = Priority scheme 1

Project 1: Request Type D / E / F = Priority scheme 2


Answers:
author: Manoj Gangwar
body: Hi [@Matt Smith](/t5/user/viewprofilepage/user-id/4163079) ,

*Currently, it is not possible.*

comments: author: Matt Smith
body: Thank you Manoj,  

Do you know if this is on the agenda to be added ?  

Kr,

Matt


Tags: cloud

jira-cloud-administration

jira-work-management-cloud

not-applicable
Add a type issue in one project and make it available for all other project
Asked by Yingyi:

I created a new issue type in a project

when I create a new project, I still cannot select the one I create, I need to redo the process. Could I do it once and apply to all projects?


Answers:
author: Trudy Claspill
body: Hello [@Yingyi](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5366602)

Can you provide more information about the Type of these projects? You can get that information from the Type column on the View All Projects page under the Projects menu.

If the projects are Team Managed, then the new issue types you create in those projects are project specific and are not accessible in other projects. That is by design for Team Managed projects - they are intended to be mostly stand-alone and able to be customized in a manner to not impact other projects in the system.

A Jira Administrator can create issue types that can be shared among Company Managed projects, but there is no way to share issue types between Team Managed projects.


Tags: cloud

jira-work-management-cloud
In project management list, when I create a field, can it be used widely?
Asked by Yingyi:

I added a field on one project, but when I create another one, I cannot choose the created ones from the drop-down menu


Answers:
author: Trudy Claspill
body: Hello [@Yingyi](/t5/user/viewprofilepage/user-id/5366602)

Can you provide more information about the Type of these projects? You can get that information from the Type column on the View All Projects page under the Projects menu.

If the projects are Team Managed, then the new fields you create in those projects are project specific and are not accessible in other projects. That is by design for Team Managed projects - they are intended to be mostly stand-alone and able to be customized in a manner to not impact other projects in the system.

If you want to share fields with other project those custom fields would need to be created by a Jira Administrator.


Tags: cloud

jira-work-management-cloud
Automation Limit
Asked by Jeanette Bonifaz:

Hi All,

We are receiving the message that we have reached our automation limit in Jira Work Management. However:

- Only a few of our automation rules have stopped working. Others are working normal.

- From what we see, we only have 746 automations in the month of June, short of 1,000.

We cannot identify why it says we have reached the limit if we only have 746 automations. Maybe we are missing something?


Answers:
author: Bill Sheboy
body: Hi [@Jeanette Bonifaz](/t5/user/viewprofilepage/user-id/5434142)

What is your Jira license level: Free, Standard, Premium, or Enterprise, as that impacts your available "usage" count?

<https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/#What-are-my-usage-limits>

Regarding what counts as "usage" please read through this entire documentation: <https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/>

Your question seems to indicate you are on "Standard" level, even though the question tagged as "Free" level. In that case, it is possible one of your other products, and not Jira Work Management, exceeded the limits.

Please ask your Jira Site Admin to check the usage in global settings to confirm the cause.

Kind regards,  
Bill

comments: author: Jeanette Bonifaz
body: Thanks Bill. Yes we have Standard!


author: Jeanette Bonifaz
body: But why would one product's limit being reached affect another? I thought each Product had their own limits and the usage was counted separately.


author: Bill Sheboy
body: I recall some limits are by count-by-product while others span all products, such as emails sent. Although that should not apply for the Standard license.

Your admin should be able to see **exactly** the counts which hit limits with the improved usage views: <https://support.atlassian.com/cloud-automation/docs/view-your-automation-usage/>

If there is an error, they can then submit a ticket to Atlassian Support to help: <https://support.atlassian.com/contact/#/>


author: YY Brother
body: Hi [@Jeanette Bonifaz](/t5/user/viewprofilepage/user-id/5434142)

Welcome to our Community.

Please attach the screenshot of https://\[your site\].atlassian.net/jira/settings/automation#/tab/usage so that we can take a look.

Thanks,

YY?


Tags: automations

cloud

jira-work-management-cloud