Crowd Install Not Working
Asked by Boyce Baine:

I know I am probably doing something stupid or missing one small piece but I cannot put my finger on it . I am evaluating a number of Atlassian products for my company and to this point have had no issues. I have followed the instructions for installation in a Windows environment step for step. However, when I launch IE to the default URL for setup, I only get a page can't be displayed error.

I am trying to install on a 64-bit Windows 2008r2 server. Confluence, JIRA and a number of plugins for both are running without issue. I just can't seem to get Crowd running.


Answers:
author: Boyce Baine
body: After Atlassian support could not get it to work, I finally just installed on a different 32-bit Windows 2008 Std server.


author: Web_Administrator
body: Many years later - I have yet to be able to complete the Crowd installation. Trying to connect to a SQL Server (using a named instance, if that matters). I finally was able to get to a point where the database connection succeeds, and the tables are created, but it fails with the error "Missing plugins" (such as soy and a couple others). Why is Crowd's installation so much less solid than Jira and Confluence? I am running both on the same server (not yet in production, but just trying to try them out before I split them up) already, so it's not an issue of communication with the database server. I even downloaded a fresh jdk (1.8, even though that's now super old, but it's what the Crowd docs say is supported) and still no luck.


author: Boyce Baine
body: I got pulled on another issue for a couple of days. Echo simply shows %JAVA_HOME% - not the variable value.


author: MatthewC
body: @jobin - very true!

@Boyce, what do you get when you open a command window (windos-R) and type
> echo %JAVA_HOME%


author: Jobin Kuruvilla [Adaptavist]
body: I am not sure about the latest versions on Windows but JIRA and Confluence used to come with packaged JRE. Hence no need of separate JAVA_HOME. Crowd needs it though.

Agree about JIRA as user directory but SSO won't be supported.


author: MatthewC
body: I think there's still an issue with Crowd on 64 bit platforms, the tomcat was compiled against a 32 bit versio. Applies if you have installed as a service

<https://confluence.atlassian.com/display/CROWD/Troubleshooting+Crowd+as+a+Windows+Servic>e


author: MatthewC
body: If java home was missing, the other apps wouldn't work. Must be something specific to Crowd.

What versions of the software are you running?

Also, just be aware you may not need Crowd, Jira can act as your user server


author: Jobin Kuruvilla [Adaptavist]
body: Maybe you are missing Java Home or soemthing. Open a command window, navigate to Crowd folder and execute the bat file from there. If there are any errors, you will see it on the window.


author: Boyce Baine
body: It is a simple "This Page Cannot Be Displayed" error. The apache-tomcat/logs directory is empty and when I execute the batch file, nothing is reported.


author: joe
body: Is start_crowd.bat reporting the base directories and paths when you run it? What's in apache-tomcat/logs? Is the error a 404 or a failure to connect to that port?


author: Jobin Kuruvilla [Adaptavist]
body: Any error in the logs?

comments: author: Boyce Baine
body: There are no events logged. It is almost as if running start_crowd.bat is doing nothing. I have tried on a second server (32 bit) with no joy either.


author: Jobin Kuruvilla [Adaptavist]
body: What is the url you are trying?


author: Boyce Baine
body: <http://localhost:8095/crowd>. I have also tried explicitly entering the IP address of the server.


Tags: crowd-administration