youngmon/atlassian-qna huggingface dataset:
How do I log in as admin to Fisheye?
Asked by Keith Fogle:

I am trying to update my evaluation license for Fisheye and Crucible. I am being asked on the website for the Server ID, to generate the license. However, I cannot log in to admin, to get the information. I have tried to reset the config.xml, to reset the admin password, but that does not work.

Please advise.


Answers:
author: Keith Fogle
body: I ended up re-installing Fisheye and Crucible, and was able to set up the admin password via the installer.

Thanks!


author: user1648639125013
body: Hi Keith,

The following KB describes how to reset the admin password;

<https://confluence.atlassian.com/display/FISHEYE/How+to+reset+the+Administration+Page+password+in+FishEye+or+Crucible>

Kind Regards,

Chris


author: gustavo_refosco
body: Hi Keith,

Please confirm you've followed all the instructions contained at <https://confluence.atlassian.com/display/FISHEYE/How+to+reset+the+Administration+Page+password+in+FishEye+or+Crucible>.

The hash provided in this document will set the Administrator password to **admin** . This is the password-only Administration account you can access by clicking at **Administration** in the bottom of the page:

admin.png

Please remember to restart FishEye after changing the hash, as it will only take effect after a restart.  
Please also ensure you are editing the correct config.xml, as you may have one under your FishEye install directory and under your FISHEYE_INST directory, which is the directory where the FishEye data goes. Check wheter or not you have an environment variable called FISHEYE_INST, as this should point to your data directory. If this is not set, FishEye must be using the config.xml under the install directory.

<br />

Regards,  
Gustavo Refosco  
[](https://community.atlassian.com/t5/Fisheye-Crucible-questions/How-do-I-log-in-as-admin-to-Fisheye/qaq-p/303331?attachment-id=6470){#link_115b38c107d2a6}  
[](/tnckb94959/attachments/tnckb94959/fisheye-crucible-questions/4098/1/admin.png){#display_115b38c107d2a6_0}
SourceTree update not working
Asked by Bj?rn Sigurd Johansen:

Going to Tools \> Options \> Updates, Sourcetree says my version is 3.3.8.3848.

SourceTree also say "Sourcetree is up-to-date".

But version 3.3.8 is from January 2020 !

How to make SourceTree update to newest version?


Answers:
author: Klaus Eder
body: Download and run the new installer. Had the same problem. Updated and kept all the settings in place. <https://www.sourcetreeapp.com/>
IS SOURCETREE SUPPORT DOWN?
Asked by Bj?rn Sigurd Johansen:

I Posted a SourceTree question yesterday:  
<https://community.atlassian.com/t5/Sourcetree-questions/Connect-SourceTree-to-2-factor-enabled-GitHub/qaq-p/1743300>

No answer. Ok, only 1 day has passed.

But when looking at older questions, \*\*only about 1 out of 10 questions are answered\*\*.

If the product not is supported, it may not be used...

Is it possible to get SourceTree support somehow, perhaps by paying?

Is SourceTree being phased out?


Answers:
author: Charlie Misonne
body: Hi [@Bj?rn Sigurd Johansen](/t5/user/viewprofilepage/user-id/2742652)

This is the Atlassian Community where volunteers answer questions. It is not the official Atlassian Support channel. That means there is a chance your question is never answered unfortunately.

And as far as I know Atlassian does not provide dedicated support for their Sourcetree solution so you'll have to rely on the documenation and the Atlassian Community when looking for information.

comments: author: Nic Brough -Adaptavist-
body: For the last part of the question, no Sourcetree is not being phased out or dropped at the moment. There is no "support" for Sourcetree directly, but new features, bugs and so on can be recorded and tracked over at <https://jira.atlassian.com/browse/SRCTREE> or <https://jira.atlassian.com/browse/SRCTREEWIN>
"Too many invalid password attempts. "
Asked by Kunal Prakash:

OK this is not fun at all. I've got two PCs, both running SourceTree. I'm moving my development environment across from my old PC to my new one. SourceTree was functioning perfectly fine on both, until today on my new PC when I started getting the infamously dreaded "Too many invalid password attempts. Log in at <https://id.atlassian.com/> to restore access." error when trying to push changes or clone a repository. Bizarrely, the this does not happen with the SourceTree on my old PC, which seems to be working fine. I've tried the following;

* logged in at <https://id.atlassian.com/> as the error message says to do
* refreshed OAuth tokens
* changed my BitBucket password
* removed and added my user in SourceTree
* reinstalled SourceTree

I'm essentially stuck, I can't push up my changes which means the rest of my team can't progress work on this project any further. Does anyone have any ideas?


Answers:
author: Kunal Prakash
body: Luckily I have managed to resolve this. My solution, in case this helps somebody, was to go to the main menu, Tools \> Options \> Git tab then update my Git version using the "Update Embedded" button. Hell of a thing.

comments: author: jacel
body: This saved me... thank you sir


author: DCourage
body: Was able to pull using the command line (git pull origin), but unable to with SourceTree.

After trying many different suggestions, I installed git from [git-scm.com.](https://git-scm.com/download/win)

Then in SourceTree went to Tools \> Options \> Git \> Git Version

Selected "System" button.

Restarted SourceTree.

Now able to pull without "too many invalid password attempts".

comments: author: Kunal Prakash
body: Hi [@DCourage](/t5/user/viewprofilepage/user-id/4477619) good one. This sounds like what I did, in a round-about way, which is to update the installed Git version, or switch to using an updated version.


author: Rish
body: This worked for me. Thank you!   

Sidenote: I also closed my coding environment with pycharm which is linked to sourcetree, before doing any of these steps.

Finally, I reverted back to version 3.4.5, just fyi
Not able to push
Asked by Rewati Rashmi:

It suddenly stopped working, not able to push now, and ssh key has been already generated ![Screenshot 2021-07-07 at 1.27.41 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/150340i495AE4771EA8D51C/image-size/large?v=v2&px=999 "Screenshot 2021-07-07 at 1.27.41 PM.png")


Answers:
author: Suvradip Paul
body: Thanks [@Rewati Rashmi](/t5/user/viewprofilepage/user-id/3413737) for posting in community.

I can see from the error it states - connection refused and suggested to check access rights and repository rights.

Could you please check this documentation if it helps <https://support.atlassian.com/bitbucket-cloud/docs/set-up-additional-ssh-keys/>?

There might be multiple reasons, one of them might be ssh key not matching with remote repo.

Alternatively, Please check these articles and earlier **community post** for reference -

1. Like due to SSH agent or http URL issue - <https://careerkarma.com/blog/git-fatal-could-not-read-from-remote-repository/>
2. <https://github.com/jakubroztocil/cloudtunes/issues/46>
3. **<https://community.atlassian.com/t5/Bitbucket-questions/could-not-read-from-remote-repository/qaq-p/983015>**

Please respond and accept the answer if it helps else allow others to share input.

Cheers

Suvradip


Tags: push

ssh
cannot input Host URL
Asked by Jing Wang:

I am trying to setup SourceTree, when add host account, cannot input Host URL


Answers:
author: Mengyi
body: same issue, pls help

comments: author: Jing Wang
body: I giveup add account, instead, I clone directly, this time it works........the trick is to create a puttyprivatekeyfile


author: Jing Wang
body: ssh://user@xxx.com:portnumber/bbb/aaaa.git
sourcetree license
Asked by Hasan Tosun:

Can Atlassian admins answer?  
Does Sourcetree have a license fee for commercial companies or is it free?  
Thanks


Answers:
author: Daniel Eads
body: Hi [@Hasan Tosun](/t5/user/viewprofilepage/user-id/4458660) ,

Sourcetree is provided free of charge. You can use it in commercial companies, and we even provide [an MSI deployment option](https://www.sourcetreeapp.com/enterprise) if you wish to install it in a Windows Domain environment.

Cheers,  
Daniel \| Atlassian Support


Tags: atlassian-support
SSH Auth fails with Bitbucket
Asked by Dan Coleman:

I followed the instructions to create a SSH keypair through Sourcetree, by going to Options -\> Accounts, and adding my account. I then added the public key to my Bitbucket account. Authentication always fails:

Permission denied (publickey).

fatal: Could not read from remote repository.

Please make sure you have the correct access rights

and the repository exists.

I tried adding the key via ssh-add, and I can authenticate fine with it on the command line. It just doesn't work in Sourcetree. There's no way for me to use SSH to access my Bitbucket account. Running "ssh -Tv git@bitbucket.org" shows that it is correctly using the generated key to log in.

This is happening on version 4.1.1 and 4.1.2 on macOS. I was able to get SSH working fine with a PuTTy key on Windows.


Answers:
author: Dan Coleman
body: I can even execute the exact command that Sourcetree says it is executing on the command line, and not get any errors:

git --no-optional-locks -c color.branch=false -c color.diff=false -c color.status=false -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=sourcetree fetch origin

But in Sourcetree, it throws the publickey auth failure every time.
Sourcetree??Clone????
Asked by ML_ken nakata?????:

Sourcetree??Github????????????????????URL?Github???

??????????????????????????????

??????????

????: hg identify extensions.hgext.hgsubversion=! <https://github.com/????/?????>  
??:  
???: abort: HTTP Error 404: Not Found


Answers:
author: ML_ken nakata?????
body: ?????????

?????????version???????????1?????version???????????

v3.4.5?v3.4.4???
SourceTree - Commit button / Commit files step doesn't work - any additional tutorials I can use?
Asked by ChrisCreates:

I've followed the SourceTree tutorial here: [https://support.atlassian.com/bitbucket-cloud/docs/create-a-new-repository/](https://support.atlassian.com/bitbucket-cloud/docs/create-a-new-repository/?)

* I got to Step 2, Part 6, and while I have my "Supplies.txt" file in the Staged Files section of SourceTree, the Commit button does not appear to do anything (and it doesn't bring up the message box in Step 2, Part 6).
* There must be something I've missed somewhere - can I request help with this issue please?

What I've tried so far:

* Following the tutorial
  * Everything in the tutorial appears to work up to this point (creating new accounts, installing SourceTree, creating a new repo, exploring in BitBucket, cloning repo to my local system, creating a file locally, having the newly-created file appear in SourceTree)
* Shortcut keys (CTRL+1 \&\& Shift+Alt+C)
* Ensuring the new file is selected before hitting Commit / shortcut keys
* Checking the user forums. This link appears to be the issue I've run into, but there are no answers in the thread: <https://community.atlassian.com/t5/Bitbucket-questions/Cannot-commit-new-files-using-SourceTree-Git/qaq-p/1106751>
* I've also tried continuing on through the Learn SourceTree and BitBucket tutorials, and Push also does not work for the new file (probably because the previous Commit step does not work)
* Closing out of the web browser and application, and re-opening / re-signing in

Thanks!


Answers:
author: ChrisCreates
body: Of course I found my answer shortly after I had posted it here - and since it doesn't look like anyone has the ability to remove their own posts / questions, I'll share what I missed in case others run into this:

* In the tutorial link, Step 2 Part 5 says to click the Commit button at the top.
* Clicking this button at the top didn't appear to do anything.
* Step 2 Part 6 says to enter information into a message box - I expected that clicking Commit at the top would bring up a message box, and it doesn't. So this appeared to be broken.
* Instead, the message box is at the bottom or the screen, which has its own Commit button - and this is the one that actually executes the action. I entered my comments in this field, ticked the "Push Changes Immediately to Origin/Main" property, and then clicked on Commit in the bottom right of the screen.
* It appeared to do a thing the first time I interacted with it, but nothing showed in History. I had to try a second time and then that appeared to work.
Sourcetree Lisance
Asked by Hasan Tosun:

Hello

Is sourcetree completely free for commercial companies?


Answers:
author: Daniel Eads
body: Hi [@Hasan Tosun](/t5/user/viewprofilepage/user-id/4458660) ,

Just noting I've answered the [other version of this question you have also asked](https://community.atlassian.com/t5/Sourcetree-questions/sourcetree-license/qaq-p/1740322) - Sourcetree is provided free of charge. You can use it for personal or commercial use, at no cost.

Cheers,  
Daniel \| Atlassian Support
Usage smartlinks
Asked by Kris Nobels:

Hello,

I have 1 page created at space A.  

Know the content or whole page i need to have this at other space.  

What i did is: I created 1 smart link in space B and make the reference to the page in SPACE A  

But for me it's stange that we need to login each time we go to the page.  

Is this normal behavior or is this the wrong way?


Answers:
author: Benjamin Jurg
body: Thanks for the additional information [@Kris Nobels](/t5/user/viewprofilepage/user-id/5534027) it's fully clear now. I would indeed tend to use the excerpt and include excerpt macro combination. Not aware of a better solution to be honest.


author: Kris Nobels
body: Ok like I said there are Spaces created. (with the same base url)  

When you go to 1 space ? there is a content overview on the left linked to that space.  

For me this is a base structure of topics.  

Now i would like to add 1 page that has the same content from other page located in other space.  

What i can do is create 1 page ? and use the extract feature.  

But it's the complete page i need to share.  

When you go page you have + icon to add (4 options, page, whitepage, database and smartlink)  

I see that the purpose is different what my intentions are.  

How do you add page and use it over 2 spaces?


author: Barbara Szczesniak
body: [@Kris Nobels](/t5/user/viewprofilepage/user-id/5534027) Welcome to the Atlassian Community!

Are space A and space B in the same instance of Confluence (same base URL)?

How did you create the link?

When you insert the link and then, while still in edit mode, click in the link to show the toolbar and select the open link in another tab icon, what happens? Do you need to log on then?


author: Benjamin Jurg
body: Hi [@Kris Nobels](/t5/user/viewprofilepage/user-id/5534027) not entirely sure why you use the smart link for this, can't you just use regular links for this? Perhaps I do not yet fully understand what you are doing.


Tags: cloud

confluence-cloud

jira-work-management
if we remove a user, will the related recorded data be delated in the same time
Asked by liyuan:

if we remove a user, will the related recorded data be delated in the same time?

if we suspend a user, will it be charge


Answers:
author: Kristian Klima
body: Hi [@liyuan](/t5/user/viewprofilepage/user-id/5509790) and welcome to the Community.

Removing user - the content they produced will not be deleted.

Suspending user - they will not count towards your seat-count.


Tags: cloud

confluence-cloud

not-applicable

user-management
Comala workflow API for confluence cloud
Asked by SS:

I used to use this api to fetch page metadata connected to workflow like Authors,Reviewers,Approvers etc .

<http://server/rest/cw/1/content/{id}/status?expand=state,states,actions,approvals,tasks>

<https://comalatech.bitbucket.io/comala-workflows/7.4.0/restapi/resource_ContentWorkflowResources.html#resource_ContentWorkflowResources_getContentWorkflowStatus_GET>

now we moved to confluence cloud and this same api doesn't work any more. As we are using the workflow in cloud version, I want know, is there any equivalent api available for confluence cloud.


Answers:
author: Kristian Klima
body: HI [@Surath Sarkar](/t5/user/viewprofilepage/user-id/5086143) and welcome to the community.

I would get in touch with Appfire (parent company of Comala) support.

Cloud and Server are very different beasts under the hood.


Tags: cloud

comala-workflows

confluence-cloud

rest-api
Login issues about locked account
Asked by Juan Liu:

Hi

Recently, our 4 accounts can't login in the Atlassian, it always shows:

Due to multiple login attempts in a short period of time, we have temporarily locked your account for security reasons. Please try again later. If this problem persists, please contact Atlassian Support.

We waited some time and tried to update pwd, but still show same error.

Is there anyone know how to unlock the account? Thanks.

Our accounts are: st-partners-app@samsung.com st-partners-cloud@samsung.com st-partners-eco@samsung.com st-partners-hub@samsung.com


Answers:
author: Rilwan Ahmed
body: Hi [@Juan Liu](/t5/user/viewprofilepage/user-id/5412248) ,

Did you get screen to enter captcha as mentioned [here](https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-a-locked-atlassian-account/)? If still you are having issues, you need to contact you organization Atlassian administrator team.

If you are the admin, then you need to contact Atlassian support directly in <https://support.atlassian.com/contact/#/>

comments: author: Juan Liu
body: Hi [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) , there is no captcha when login failed.

I just send message in <https://support.atlassian.com/contact/#/>  
Thanks.


author: Daria Kulikova
body: Hello [@Juan Liu](/t5/user/viewprofilepage/user-id/5412248) ,

Sometimes, clearing your browser cache and cookies can resolve login issues. Try logging in after clearing them - probably it the simplest. In any case, it's better to raise a ticket on Atlassian Support to help you resolve the issue.

comments: author: Juan Liu
body: Hi [@Daria Kulikova](/t5/user/viewprofilepage/user-id/5095914)

We tried many ways, containing cleared cache and cookies, still can't login, so raise a ticket.


Tags: atlassian-accounts

cloud

confluence-cloud

not-applicable
Can the 'Content by Label' macro sort results alphabetically?
Asked by Mike Creed:

I use Labels and Content by Label lists but have noticed, for some reason, that my lists do not automatically sort alphabetically.

Is there a way to do this?

++**NOTE**++:

The code does have the following statement but it does not seem to be working correctly.

\<ac:parameter ac:name="sort"\>title\</ac:parameter\>


Answers:
author: Rilwan Ahmed
body: Hi [@Mike Creed](/t5/user/viewprofilepage/user-id/5282031) ,

Go to the page, click Edit page.

In the edit page, click edit on the macro and there you can find the option to sort title A-Z or Z-A

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332933iB5A8A126F9A41084/image-dimensions/176x131?v=v2 "image.png")

comments: author: Mike Creed
body: OK. I think I found the problem.

There must have been either a spurious character that I could not see, or an extra space character. I copied the title to match the one above and it all now works fine.


Tags: cloud

confluence-cloud
Create manageable milestones for project for tracking at the Leadership level
Asked by Smitha Joseph:

How can I create manageable milestones for my project for tracking at the Leadership level. Need milestones to publish to Leadership for management and tracking purposes.


Answers:
author: Benjamin Jurg
body: There is a new Atlassian feature in beta called goals which might be the thing you are looking for. We are piloting that feature right now.

Another solution would be to have a dedicated page for each milestone and use the combination of page property and page property report where the milestone page contains a page property table with fields like name of the milestone, date of the milestone and status (on track or not).

Finally, another option is to have a specific Jira project for the milestones where you can maintain the status tracking at that specific Jira issue.

comments: author: Smitha Joseph
body: Thank you [@Benjamin Jurg](/t5/user/viewprofilepage/user-id/5494981) for your answer. Would there be a video which I can refer to for using this approach as it would be easier to try.


author: Benjamin Jurg
body: Which of the options are you most interested in?

Here my 2 cents considering the options:

**Goals**:

+ Dedicated for this purpose.

- New/beta thus unproven and has some beta-bugs.

**Confluence pages:**

+ Allows free format adding specific details to each milestone.

- Status tracking of the milestones is all manual.

**Jira project:**

+ Allows advanced status tracking.

- Adding more details is not that comfortable.

Depending on the organization style (some companies are very strongly Jira oriented, others more confluence oriented) that could influence the decision making too.


author: Smitha Joseph
body: [@Benjamin Jurg](/t5/user/viewprofilepage/user-id/5494981) The approach: "Another*solution would be to have a dedicated page for each milestone and use the combination of page property and page property report where the milestone page contains a page property table with fields like name of the milestone, date of the milestone and status (on track or not)."*sounds good and I was looking for more insight to follow this approach.


author: Benjamin Jurg
body: I use that combination a lot, personally more of a Confluence oriented guy ;).

Here a very informative article by Atlassian: <https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-macro/>.

Also a very nice youtube movie: <https://www.youtube.com/watch?v=OiJ43YlminU>

Hope it helps.


Tags: cloud

confluence-cloud
Claim Account
Asked by Albert Adu Gyamfi:

Hey,

I'm trying to claim an account after I verified a new domain but it says the account has been claimed already. The person who claimed the account is no longer with the company. How can I migrate the account to the new domain I created?

Thank you


Answers:
author: Fadoua
body: Hi [@Albert Adu Gyamfi](/t5/user/viewprofilepage/user-id/5533514)

Welcome to the Atlassian Community!

This will have to be handled by Atlassian Billing as we are volunteers with no access to users accounts.

Click [here](https://support.atlassian.com/contact/?postauth=true#/) then raise a ticket with Atlassian. If you are having any issues please let me know.

Best,

Fadoua

comments: author: Albert Adu Gyamfi
body: Thank you Fadoua


Tags: cloud

confluence-cloud

not-applicable

subscriptions-and-billing
Manage account
Asked by Albert Adu Gyamfi:

Hi, we are trying to set up SSO for out tenant. We have enabled Atlassian Guard. We have verified our domain but if we try to set up the sso it says we have to use manage account. I checked the manage account there are no users in the manage account. But we have users already under our organization. I went to domains to claim account, it shows we have 297 under all account, 0 under Manage account. I clicked on actions to claim account, it says we don't have any account to claim. This has made it impossible for us to set up our SSO.

How do we claim the account so that I can move the users to the manage account.

Thank you


Answers:
author: Shawn Doyle - ReleaseTEAM
body: This should be able to walk you thru how to verify your domain so that you can claim it.

<https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/>

Let us know if you already followed these instructions, and we can see if we can help get you unstuck.


Tags: cloud

confluence-cloud

not-applicable

user-management