youngmon/atlassian-qna huggingface dataset:
Problem with creating subtasks
Asked by Kateryna Mekhdiieva:

Hello! I can not create a subtask within a task! After your updates probably something happened, what should I do?? I\`m blocked!


Answers:
author: Mohammed Aamer Khan
body: Hi [@Kateryna Mekhdiieva](/t5/user/viewprofilepage/user-id/5533979)  

Can you please help us with Hosting type and the error so that we can help you accordingly.

comments: author: Kateryna Mekhdiieva
body: I see that there is some updates, new view. I see + button inside the task, see the +create subtask button, I can even click on it but nothing happens.


author: Mohammed Aamer Khan
body: Can you also check if Subtasks creation is enabled or disabled by any chance. refer below link on how to do it  
<https://support.atlassian.com/jira-cloud-administration/docs/configure-sub-tasks/>


author: Kateryna Mekhdiieva
body: I followed these steps: Select \> **Issues** . Under **ISSUE** **TYPES** ,select **Sub-tasks**. But then I can\`t click on this. it\`s not clickable


author: Kateryna Mekhdiieva
body: Subtasks creation is enabled


author: Mohammed Aamer Khan
body: Can you share screen shot if possible?


author: Kateryna Mekhdiieva
body: ![Screenshot 2024-07-02 115923.png](https://community.atlassian.com/t5/image/serverpage/image-id/332961iAC7D11EF5616F939/image-size/large?v=v2&px=999 "Screenshot 2024-07-02 115923.png")


author: Kateryna Mekhdiieva
body: ![Screenshot 2024-07-02 114226.png](https://community.atlassian.com/t5/image/serverpage/image-id/332962iE72D9BE4FD09A46F/image-size/large?v=v2&px=999 "Screenshot 2024-07-02 114226.png")I click on this and nothing happens


author: Mohammed Aamer Khan
body: Is it happening with all users or just at your end?   
If it is just at your end try to remove browser cache and try again


author: Kateryna Mekhdiieva
body: with all users


author: Fazila Ashraf
body: Hi [@Kateryna Mekhdiieva](/t5/user/viewprofilepage/user-id/5533979)

welcome to community!

Do you have subtask type added in the project's "issue type scheme"?

comments: author: Kateryna Mekhdiieva
body: Yes, everything was fine until new JIRA updates.


Tags: jira-unknown-hosting-type

unknown-hosting-type
How to assign manager to a user
Asked by Gibrice Ayille:

I want to assign manager to some users, so that manager will approve their request


Answers:
author: Geethanjali Katagani
body: Hi [@Gibrice Ayille](/t5/user/viewprofilepage/user-id/5533883) ,

We can add an approval field to the issue screen, then add a condition in the workflow transition to ensure this field is not empty.

Additionally, we can create an automation to notify the manager when the field or issue is updated.

Let me know if you have any questions.

Regards,   
Geethanjali

comments: author: Gibrice Ayille
body: Thanks [@Geethanjali Katagani](/t5/user/viewprofilepage/user-id/5015552) for your reply.

The problem here is that, when I add approval field on the issue, it asks me to select approver: Then I select 'Manager'

Now my question is: How to create or set 'Manager' for a specific reporter ?

In other terms, How to assign manager to a user ?


author: Geethanjali Katagani
body: **How to assign manager to a user ?**

For this, you need to create an automation rule like the following:

1. When an issue is created
2. If the reporter field value equals a specific user (e.g., xyz user)
3. Edit the issue field (approver)

Please let me know if you have any questions.


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Cant Receive Email From Jira
Asked by Forklift Robotu:

Hi,

Almost 2 months, we havent receive any email notifications from jira

[jira@kumtel.atlassian.net](mailto:jira@kumtel.atlassian.net)

I already check Junk mail or logs but couldnt see any error message.

Last received mail was 16th of May 2024.


Answers:
author: Rudy Holtkamp
body: Hi [@Forklift Robotu](/t5/user/viewprofilepage/user-id/4253528) and welcome to the community,

If no one receives any email from Jira then there is probably a generic email rule applied on your mail server which suppresses/deletes the emails.

Go have a talk with your mail administrator.

comments: author: Forklift Robotu
body: Hi Rudy,

Thanks for your reply, it was mainly for DMARC policy that rejects Jira emails. We create a rule for that it solved it for certain domains but not all of them.


author: Mohanraj Thangamuthu
body: Hello, Good day. Please go to project settings \>\> Notifications \>\> Audit logs. Check if the user has been added to suppression and un-block the user.

<https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433>

comments: author: Forklift Robotu
body: Hi Mohanraj,

Thank you, as you said i already checked project settings \> notitifcations \> email \> email audit. There were bounce for almost all users, and create a ticket for them. It solved it.

Thank you.

1. The problem is solved by first unblocking and unbouncesing email from project settings \> notitifcations \> email \> email audit.

2. Then we setup a new DMARC pplicy for Atlassian that accepts mail.


Tags: cloud

jira-cloud
Unable to Receive Verification Email for Email Address Change
Asked by Mehmet Burak ?v?r:

Hi Atlassian team,

I've attempted to change the email address associated with my account several times, but I have not received any verification email, even though the system indicates that an email has been sent. Could you please assist in resolving this issue?

Thank you for your assistance.

Best regards,  
Burak


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please refer the below link to check email audit logs. <https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025>


Tags: cloud

jira-cloud
Max Jira Project Key and Project Name Size
Asked by Abhijeet Kale:

The configured Max Jira Project Key and Project Name Size is same for Jira Software and Jira Service Management Projects or is there any different configuration option for JSM to define these values?


Answers:
author: Rilwan Ahmed
body: Hi [@Abhijeet Kale](/t5/user/viewprofilepage/user-id/4380041) ,

By default, project name length is 80 and Project key is 10. It can be modified in

1. Select \> **System**.

2. Select**General Configuration** \> **Edit Settings**.

3. Update **Maximum project name size** / **Maximum project key size**
4. Select **Update** when you're done.

All the Jira application configurable items are listed in <https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-application-options/>

comments: author: Abhijeet Kale
body: [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) Thanks for the reply, yes I am aware the default configuration settings, but want to know if this applies to all the Jira applications like Jira Software, Jira Service Management, Jira Work Management, etc based on the document it looks like that, but can you confirm the same?


author: Rilwan Ahmed
body: Yes [@Abhijeet Kale](/t5/user/viewprofilepage/user-id/4380041) , Changes are applied to all jira applications in same domain.


Tags: cloud

jsm
Create manageable milestones for project for tracking at the Leadership level
Asked by Smitha Joseph:

How can I create manageable milestones for my project for tracking at the Leadership level. Need milestones to publish to Leadership for management and tracking purposes.


Answers:
author: John Funk
body: Hi Joseph,

You should be able to create a new issue type for Milestone.

Go to Settings \> Issues \> Issue Types

comments: author: Smitha Joseph
body: Thank you [@John Funk](/t5/user/viewprofilepage/user-id/7148)


author: John Funk
body: You are welcome.


Tags: cloud

jira-cloud
What are the use cases of Jira Service Management over Service Now and Jira Software
Asked by Abhijeet Kale:

What are the use cases of Jira Service Management over Service Now and Jira Software


Answers:
author: Rilwan Ahmed
body: Hi [@Abhijeet Kale](/t5/user/viewprofilepage/user-id/4380041) ,

* Comparison between ServiceNow and Jira Service management is explained [here](https://www.atlassian.com/software/jira/service-management/comparison/jira-service-management-vs-servicenow)
* Difference between Jira and Jira Service management is explained [here](https://www.adaptavist.com/blog/jira-service-management-vs-jira-software)

comments: author: Abhijeet Kale
body: Thanks [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) It is helpful.


Tags: cloud

jsm
How to get the filter subscription where certain group is used in the recipient list
Asked by Abhijeet Kale:

In our Jira instance sometimes users create a filter subscription where some global groups like jira-users, jira-software-users, company-all, etc groups are used in the filter subscription and that sends a unnecessary emails to all the member of these groups that they don't need to take any action and also this cause the performance issues with the mail queue, so we want to setup some alerting when any global group is get added in the filter subscription so that we can check with those users and take necessary actions.


Answers:
author: Ravina
body: Hi [@Abhijeet Kale](/t5/user/viewprofilepage/user-id/4380041) Not sure which Jira environment you are using as its showing both Cloud and Jira Data Center, But if you are on Jira Data Center and have access to the Jira Database then you can use the below SQL query to identify the groups used in the filter subscription and it will also give you the filter id's, user who created it and what group is used in the recipient list.

I don't see there is any easy way to get this details for cloud instance if you using cloud envirenment.

select \* from filtersubscription where groupname= 'jira-users';  
select \* from filtersubscription where groupname IN ('company-all', 'jira-users');  
Based on the above SQL results you can create a scripting to get the alerts.

comments: author: Abhijeet Kale
body: Thanks [@Ravina](/t5/user/viewprofilepage/user-id/3947257) this is helpful.


Tags: filter-subscription

jira-data-center
Once the issue is created, the custom field cannot be changed
Asked by kalaimani:

Hi Team

It is Kanban Board and Company Managed project

I have two custom date fields that are automatically populated when a ticket is created. After that, no one should be able to change these fields. How can I achieve this without modifying the Edit screen? Since my screen issue type is set to default, is there a way to do this through conditions or automation?

![Screenshot 2024-07-02 at 9.46.59?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332923i817A0883E1ACF1E3/image-size/large?v=v2&px=999 "Screenshot 2024-07-02 at 9.46.59?AM.png")


Answers:
author: Ravina
body: Hi [@kalaimani](/t5/user/viewprofilepage/user-id/5363035) By default Jira cloud does not have field level security that you can allow to edit the certain custom fields to some group/role, there are some marketplace apps that offers this functionality. this is not something can be achieved using workflow advance functionality like conditions, validators, post-function, etc or automation.

[https://marketplace.atlassian.com/apps/1226365/secure-custom-fields-security-permission-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1226365/secure-custom-fields-security-permission-for-jira?tab=overview&hosting=cloud)

There is an option ticket on Atlassian for this functionality that you can follow to get the future updates

<https://jira.atlassian.com/browse/JRACLOUD-72022>

You mentioned that you don't want to modify the screens but as this is not possible by default and want to check if updating the screens then you can follow this related post if you want to configure this using screens.

<https://community.atlassian.com/t5/Jira-Service-Management/Configure-field-security-permission/qaq-p/1510539>

comments: author: kalaimani
body: Thanks [@Ravina](/t5/user/viewprofilepage/user-id/3947257) i will try with screens.


author: kalaimani
body: Hi [@Ravina](/t5/user/viewprofilepage/user-id/3947257)

Thank you. I created a separate screen for Edit and removed the custom fields I didn't need. It works now.

Thanks Again!!


author: Rudy Holtkamp
body: Hi [@kalaimani](/t5/user/viewprofilepage/user-id/5363035) ,

You can create a read-only text field, which you populate/change via an automation rule.

Create it as a **Text Field (read-only)** custom field, which is available as an **Advanced** field type

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332971i662A37E3F4030E33/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-cloud
Guest .vs Member
Asked by Kym Norris:

If my organization has one board and I invite my client to this one board as a guest/observer what will they be able to do? I tried adding myself as a guest (using a different email address) and I can't seem to check off anything on the checklist or make comments or do pretty much anything but look at a card.   

Trying to allow client to interact with my team as we work on a year-long project and I don't want to invite my client and then be like ok nope this project management tool won't work.

--kym


Answers:
author: Cody C.
body: Guests and Observers are a bit different, glad to help clarify - a Guest is someone who has been invited to a board, but isn't a member of the Workspace the board is in.

An Observer is a permission level that can be applied to any board member in a Premium Workspace. It's a read-only member of a board (almost). They can also comment--if your settings allow it--and download attachments, vote, and export the board.

If you want your client to be able to interact with the board, I'd suggest setting them as a Normal member. That way they can edit/create/delete cards, add comments, edit descriptions, etc - they can do everything any other member of the board can do!

* More on guests: <https://support.atlassian.com/trello/docs/board-guests/>
* More on observers: <https://support.atlassian.com/trello/docs/adding-observers-to-boards/>
How to add Task Time to the calendar
Asked by Trevor Massey:

I would like to associate a time to each task that automatically populates on the calendar.

As per example

Task - **Perform Final Review - Task Time** **2hrs** - **Assigned to.**

Is there a way in the card to add this functionality without using Planyway?

Cheers.


Answers:
author: Genti Tola
body: Hello !

[Card Time In List](https://trello.com/power-ups/6211e70cf500cc8f17546a80/card-time-in-list) for Trello can be used to track times spent on each list, measuring even previous times it has been on the same list.

It also has plenty of other features like:

- Exports

- Measuring duration to or from due date

- Measuring cumulatuve duration on multiple lists

- and much more...

Cheers!


author: Oliver S
body: Hi Trevor,

Trello Premium has the custom fields feature, so you could create a field 'Task time' which allows you to input time on cards: <https://support.atlassian.com/trello/docs/using-custom-fields/>

Although, this wouldn't appear on the calendar itself, but you would see it if you open the individual card/s.

While time tracking isn't natively available in Trello, there are a number of Third-party Power-ups and integrations which help fulfil this capability that you could explore:

Time tracking Power-Ups - <https://trello.com/power-ups/search?q=>time%20tracking

Time tracking Integrations - <https://trello.com/integrations#/>time%20tracking

Hope this helps! :)
Checklist Due Date Automations
Asked by Craig Howard:

Hello,

I have multiple cards I use for recurring tasks. I use checklists with due dates to each item within these cards. At times, I have multiple checklists with varying due date frequencies. **I need help setting up automations for the following:**

A. When items in X checklist in Card 1 are completed, the due date is then moved to the same day next week. I have probably 10 cards or more that have checklists with items to be completed weekly. I'm hoping for one mass automation rule I can apply for all of my cards thatn have weekly recurring tasks.

B. When items Y checklist in Card 1 are marked as complete, I want them to move to the bottom of the checklist and due date moved to same day 1 year leter.

C. In some cases, I have other checklists in cards like Card 1 that due not need recurring due date automation even though they have due dates.

**Here is a sample automation I am trying to run without success:**

when an item is checked in a checklist named "checklist name", move the due date to the same day next week, and uncheck item "Item name"

I'm happy to use labels and keywords to help direction automations to specific checklists, but I need help understanding how to do this the best way possible.


Answers:
author: Lara
body: Hi Craig,

Thanks for reaching out!

For your use case, the **Cascade** action "for each checklist item" might help here.

You could set up the following rule:

* *when checklist "Checklist" is completed in a card, uncheck all the items in checklist "Checklist" on the card, for each checklist item, move the item due date to the same day next week*

*![2023-09-29_11-50-24.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/283627i4BDB4C75E3773CC3/image-size/large?v=v2&px=999 "2023-09-29_11-50-24.jpg")*

This rule can be adjusted to apply to situation B as well.

As for C, if you have items that do not need to be repeated, I'd recommend placing them in a checklist that will not be impacted by the automation.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Can't log in to Trello account, need help!
Asked by PT Move:

I need your help, Trello/Atlassian team.. I have another trello account with Atlassian login told me that my account looks like been deactivated... I don't know what's wrong (becuz I didn't receive the email that said will be sent to me to check what's wrong).. Pls can help me check about it?

I have important information in my Trello board of that account need to access. Thanks

The email is \[removed for privacy and security reasons\]

![9f4edf48-512e-4d99-85a5-437a8e2efcb1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/282961iBF0B2A89CADAA51C/image-size/large?v=v2&px=999 "9f4edf48-512e-4d99-85a5-437a8e2efcb1.jpg")


Answers:
author: Sal
body: Hey [@PT Move](/t5/user/viewprofilepage/user-id/5326487)! I already answered your other topic about the same question you raised here. You can find our answer here: <https://community.atlassian.com/t5/Trello-questions/Can-t-log-in-to-Trello-need-help/qaq-p/2488523>
Can't log in to Trello, need help!
Asked by PT Move:

I need your help, Trello/Atlassian team.. I have another trello account with Atlassian login told me that my account looks like been deactivated... I don't know what's wrong.. Pls can help me check about it?

I have important information in my Trello board of that account need to access. Thanks

The email is \[removed for privacy and security reasons\]


Answers:
author: Sal
body: Hey [@PT Move](/t5/user/viewprofilepage/user-id/5326487)! My apologies that you're experiencing these problems accessing your account. I've created a ticket on your behalf and moved to the responsible team to help you with your problem. Also, I've edited and removed your personal email from your community post to prevent your personal information from being publicly available. Last, you can contact us at <https://trello.com/contact> if you need further assistance.
Text field on card? Similar to Description on card.
Asked by Thorlaug Borg Agustsdottir:

Can I have another free-text field similar to the "card description" field on a card.

I just want to add text and not make it blend in with all the other things that happen on the card at the bottom. I want to be able to put a text field on the card.

I don't understand the value of custom fields when you can't customize anything about them!! The notes field does what? show a little bit of text to do what? It is useless to me, I just want a regular text field.


Answers:
author: Cody C.
body: Hey Thorlaug! Right now, that feature isn't available within Trello. I'll pass your interest in this on to our team for consideration---let me know if there's any additional info you'd like for me to send their way.

Not entirely ideal, based on your requirements, but the best option to add secondary fields for text would be custom fields. Though they don't work in quite the same way as the description, they would be a way to add extra text to a card in a different position.

comments: author: Thorlaug Borg Agustsdottir
body: which brings me to the next issue, how the notes/text field works. I have not been able to make it show any more than a couple of words, I'm not sure what it can be used for other than keywords. What am I missing here?

I just want to paste extra info on the card without it being a comment that gets lost in the log


author: Cody C.
body: The *text* custom field type can hold quite a bit of text, as you've noticed, but there isn't a way to change the amount of text that is displayed there.

If that's critical for your workflow, then I think what I would do is use formatting in the description area. Something like this:

![2023-09-28_14-16-11.png](https://community.atlassian.com/t5/image/serverpage/image-id/283616i18382692C5920501/image-dimensions/487x473?v=v2 "2023-09-28_14-16-11.png")

The downside there is you wouldn't be able to reference the specific text unless you surrounded it by easily identifiable wildcards. In the example above, I used **SecondaryText** and **EndSecondaryText.**

If you wanted to do that, it would mean you could use a rule like this to parse out that secondary text using automation. If you don't need that ability, then you can call that section whatever you like!

Here's the automation example:

![2023-09-28_14-15-40.png](https://community.atlassian.com/t5/image/serverpage/image-id/283618i63A60CF4C58AA12F/image-size/large?v=v2&px=999 "2023-09-28_14-15-40.png")
Bring together 2 accounts that have 2 different email addresses
Asked by Emilie TOURON:

I have 2 Trello accounts with 2 different email addresses, il would like to merge themn; does anyone know how to do this? A big thank you


Answers:
author: Sal
body: Hey [@Emilie TOURON](/t5/user/viewprofilepage/user-id/5326353)! Right now, there isn't a way for you to merge both accounts into one. But you can share the content of both accounts between them, or transfer the content from one account to the other. If you're interested, you can read more about it here: [https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/#:\~:text=Go%20to%20https%3A%2F%2Ftrello,you'd%20like%20to%20transfer](https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/#:~:text=Go%20to%20https%3A%2F%2Ftrello,you'd%20like%20to%20transfer). I hope this information helps!
Please tell me
Asked by ??????? ??????:

Please tell me -- I'm trying to log in from \[removed for security reasons\]

But they write that the account is disabled: <https://bit.ly/48v3xxD> - please connect - I have a whole task board there <https://trello.com/b/iX0cgi2y/seo-olafa>


Answers:
author: Sal
body: Hey [@??????? ??????](/t5/user/viewprofilepage/user-id/5326028)! I see you've already reached out to us about the issue of your Atlassian account getting deactivated. So, I recommend you continue communicating with us through your ticket, and we'll be more than happy to help. Also, I'm editing your post and removing your email address to avoid sharing your personal information online.