youngmon/atlassian-qna huggingface dataset:
Display left side page tree for confluence knowledgebase when viewed as customer from Service Projec
Asked by Jim Baker:

When customers view the service project's knowledge base articles in the Service Project portal, the tree of article pages, which is visible to our staff in Confluence, is not visible to the customers. Is it possible to make the tree visible to customers?

That would allow customers to browse the knowledgebase.

We can add navigation manually to all the pages, but that will be a huge maintenance headache if we restructure the page tree in the future.

Thanks!

![confluence knowledgebase tree view on left.png](/t5/image/serverpage/image-id/321882i0A59C0166995B46C/image-size/large?v=v2&px=999 "confluence knowledgebase tree view on left.png")


Answers:
author: Connor
body: Hey [@Jim Baker](/t5/user/viewprofilepage/user-id/462781) no it isn't possible to make the left sidebar visible when viewing an article from within the customer portal.

comments: author: Jim Baker
body: OK, thanks for the quick response!


Tags: cloud

confluence-cloud

knowledge-base
Scroll Title Doesn't Transfer When Copying Pages
Asked by Jacob Dillingham:

My company uses confluence to develop sales proposals to various customers. We create spaces for each customer so we have one location to view all of their standards, master documents, active/current/past projects, meeting notes, etc. We have created a standard proposal template that has the parent/child page structure and a lot of standard info that we copy to start a new proposal. However because Confluence doesn't allow for duplicate naming in the same space we have to prefix all of the pages with the project number and revision number of the proposal. The problem with this is it looks absolutely awful on the export because we have a table of contents filled with dozens of pages formatted like "24####.01 - Responsibility Matrix". I've tried using the "Set Scroll Page Title" on the template to cut the export of the page titles down to "Responsibility Matrix" but for some ungodly reason when we copy it over that doesn't copy with it. Is there any workaround that we can do to help with these page titles on export?


Answers:
author: Kristian Klima
body: Hi [@Jacob Dillingham](/t5/user/viewprofilepage/user-id/5489789) and welcome.

"Set Scroll Page Title" suggests that you're using K15t's Scroll exporters.

It looks like scroll page titles are page specific and I guess Confluence does not copy Scroll app data.

You can try one of the apps that offer extensive copy functions (such as [Copy Page Tree](https://marketplace.atlassian.com/apps/22929/copy-page-tree?hosting=cloud&tab=overview) , [Space Tools Pro](https://marketplace.atlassian.com/apps/1225522/space-tools-pro-for-confluence?hosting=cloud&tab=overview), [Page Manager](https://marketplace.atlassian.com/apps/1232122/pages-manager-for-confluence-bulk-organize-edit-archive?hosting=cloud&tab=overview)) - they may be able to copy more data than Confluence.

And you can still contact K15t Support, a) they're great, b) there might be a solution for you using Scroll Documents for you wider use-case (use 'scroll documents' for each new proposal).


Tags: cloud

confluence-cloud
Restricted Access
Asked by Joseph Parent:

Newbie question: I created a team and multiple pages. I try sharing/ with and without Slack, but team members receive the "Restricted access" and cannot see the pages. What am I doing wrong? TIA


Answers:
author: Jack Brickey
body: Hi [@Joseph Parent](/t5/user/viewprofilepage/user-id/5485169) , permissions are set at the space and page level. Have you inspected the permissions? You might start here - [what-are-confluence-cloud-permissions-and-restrictions](https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/)


Tags: cloud
Why does adding custom css break the navbar?
Asked by Sadie Stokes:

Hello,  

I am trying to use custom css on my confluence space and when adding anything or even adding a stylesheet link to a blank css doc the navbar completely messes up. This only happens on one of my spaces but not sure what the issue is.


Answers:
author: Barbara Szczesniak
body: [@Sadie Stokes](/t5/user/viewprofilepage/user-id/5489710) Welcome to the Atlassian Community!

Your question is tagged with Confluence Cloud, but, since you cannot use custom CSS with Cloud, are you actually using Data Center (as indicated by the page that [@John D Patton](/t5/user/viewprofilepage/user-id/727719) linked to)?


author: John D Patton
body: Here is the official Atlassian Doc  
<https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html>  

I would suggest to take a look at the syntax of your css using a validator - usually it is something like an open tag

<https://codebeautify.org/cssvalidate>

<https://jigsaw.w3.org/css-validator/>


Tags: cloud

confluence-cloud

custom-css
What does TOP POST mean in the Confluence daily digest email?
Asked by Dave Lines:

The daily digest email has a section called TOP POST, and I'm wondering - what does "TOP POST" mean? Is it the most popular article in our Confluence space? Or is it the article with which I interacted the most? I did multiple Google and Confluence Help searches and could not find a definition of TOP POST. Does anyone know?


Answers:
author: Barbara Szczesniak
body: [@Dave Lines](/t5/user/viewprofilepage/user-id/5489589) Welcome to the Atlassian Community!

In the more recent comments on this article (<https://community.atlassian.com/t5/Confluence-articles/Your-Confluence-Daily-Digest-email-has-a-fresh-new-look-and-feel/ba-p/2372294>), a couple of users have mentioned this TOP POST feature.

I don't see any feedback from Atlassian to these comments, but you may want to add your experience/question on this article.

comments: author: Dave Lines
body: Thanks, [@Barbara Szczesniak](/t5/user/viewprofilepage/user-id/5187859)


author: Humashankar VJ
body: Hi [@Dave Lines](/t5/user/viewprofilepage/user-id/5489589)

Kindly take a look at in to this article to know more ad see if it helps - [Introducing the Confluence Daily Digest! - Atlassian Community](https://community.atlassian.com/t5/Confluence-articles/Introducing-the-Confluence-Daily-Digest/ba-p/2042487)

**Hope this helps - Happy to help further!!**   
**Thank you very much and have a great one!**   
**Warm regards**

comments: author: Dave Lines
body: Thanks for your suggestion, but that article doesn't actually mention the TOP POST. :-(


author: Humashankar VJ
body: Hi [@Dave Lines](/t5/user/viewprofilepage/user-id/5489589)

TOP POST in confluence likely refers to the most recent update you interacted with in the pages or blogs you follow, This communication could covers

* A new page or blog post created in a space you follow.
* Editing or commenting on a page.

At the same time, it doesn't necessarily mean the most popular article

**Regards**


Tags: cloud

confluence-cloud
Is it possible to pull the Month from NOW() to add to a Confiform entry
Asked by Erin Smith:

We have a template that puts a form on a page when it is created. The base form creates a Jira entry, but we want to add a unique identifier when the records are coming from a different created page. A new page is created each month, so we want the unique identifier to be the name of the month.

For example, the base form creates a Jira entry with the Summary: "Monthly Checklist". If the page is for May, we want the Summary to be "May Monthly Checklist".

The only way to do this without having a separate form on each page is to somehow pull the month value from NOW(). Is this possible?

Thanks.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: This gives the full name {{now.format("MMMM")}} = April, and this is the 3 letter abbreviation {{now.format("MMM")}} = May

comments: author: Erin Smith
body: Perfect, Thanks.


Tags: confiforms

confluence-data-center

confluence-server

data-center

server
What is the best tool for creating user manuals in Jira?
Asked by Ana Coutinho:

Hello,

I'm looking for the best tool within Jira to create the user manual for my software system.

My questions are:

* Is Confluence the most suitable tool for this task?
* Are there any other tools or plugins within Jira that make it easier to create a user manual?
* Which tool or plugins do you recommend for this need?

Thank you for your help and I look forward to hearing from you.

Sincerely,  
Ana Coutinho


Answers:
author: Ankit Srivastava
body: Hi [@Ana Coutinho](/t5/user/viewprofilepage/user-id/5482715)   

Welcome to the Atlassian Community!  

As per my opinion, Confluence is the most suitable tool for this task.  

It allow you below features:  

**Collaborative editing**: Multiple team members can work on the user manual simultaneously, improving efficiency and consistency.

**Structured content:** Confluence offers features like headings, tables, and macros to organize your user manual for easy navigation.  

**Macros** : It will help you to achieve the required format and addons for your user manual.  

**Version control:** Track changes and revert to previous versions if necessary.  

**Integration with Jira:** Link to relevant Jira issues or projects within your user manual for better context.  

Please refer the link: <https://www.atlassian.com/software/confluence>  

Hope this will help.  

Thanks,  
Ankit Srivastava


Tags: cloud

confluence-cloud
Why Does White Writing appear black on my live Confluence website
Asked by Neil Bowers:

Hello,   

I have a quick question about an issue I have on Confluence. Please bear with me I am new to Confluence so there might be an easy answer.

On my pages, I've created tables where the table headers have white writing:

![Holds Information.png](https://community.atlassian.com/t5/image/serverpage/image-id/321794i8E2B08DC00DCBC7B/image-size/large?v=v2&px=999 "Holds Information.png")

However, once I've generated the pages for the review / live website the table headers then appear black and the headers are unreadable.![Holds Information Website.png](https://community.atlassian.com/t5/image/serverpage/image-id/321796iEB51AFF14CF094B1/image-size/large?v=v2&px=999 "Holds Information Website.png")

Why does this happen? Plus, is there a way of fixing it?   

Thanks   
Neil


Answers:
author: Barbara Szczesniak
body: [@Neil Bowers](/t5/user/viewprofilepage/user-id/5390541) Welcome to the Atlassian Community!

I am not seeing this in my free Confluence Cloud site. I am also not seeing the dark blue you are using in my background color choices for my table cells. It also looks like your text in Edit mode is not bolded, but it is bolded in View mode.

Are you using a third-party plug in in your table?

comments: author: Laura Campbell _Seibert Media_
body: I second [@Barbara Szczesniak](/t5/user/viewprofilepage/user-id/5187859)'s guess that there's some kind of app involved because natively Confluence doesn't have those arrows in tables.


author: Neil Bowers
body: Hi both,

First of all thank you for the reply, very much appreciated. I have been looking further into this with other users of Confluence.

All we are doing is creating standard tables using the default settings in Confluence

![ConfluenceTable.png](https://community.atlassian.com/t5/image/serverpage/image-id/324840i489B394EAD8AED51/image-size/large?v=v2&px=999 "ConfluenceTable.png") The only add on we're using as well is Scroll Documents.

We've tried changing the colours in the headers of the tables and changing the wording to black to see if that would turn white. Nothing appears to be working at all. Is there a setting maybe that we've missed?


Tags: cloud

confluence-cloud
Macro Parent multi section
Asked by Macors Romain:

Hello

I have a question, i create a page and in this page two buttons to create template. The user put on the button, create a form for our "change management". I had the macro "Parent" for automatically list the new forms.

In my page i separe the section in two columns (Year 2024 and Year 2023)

Is it possible to program the macro "Parent" to list form from section "2024" and form from section "2023" ?

Thank you

![2024-05-03 11_15_31-Test Change - Base de Connaissances ICT - Confluence.png](/t5/image/serverpage/image-id/321788i39A8A8EAC039742B/image-size/large?v=v2&px=999 "2024-05-03 11_15_31-Test Change - Base de Connaissances ICT - Confluence.png")


Answers:
author: Brant Schroeder
body: [@Macors Romain](/t5/user/viewprofilepage/user-id/5481217) you can use the create from button to launch the template <https://support.atlassian.com/confluence-cloud/docs/insert-the-create-from-template-macro/>


Tags: confluence-data-center

data-center
User (multi-select) field not evaluated in confiForms email macro body
Asked by Ralf Weidauer:

I want to send emails displaying the user names of a multi-select user field in confiForms.

I think I use exactly the (very simple) way explained on

[How to reference a multi-select user values in IFTTT macro body](https://wiki.vertuna.com/display/CONFIFORMS/How+to+reference+a+multi-select+user+values+in+IFTTT+macro+body)

Yet, when f.e. I enter three users the message I receive is

`$u.username $u.username $u.username `

See storage format below.

\<ac:structured-macro ac:name="confiform" ac:schema-version="1" ac:macro-id="4c557197-7092-42f6-bc5b-2d76e2958a75"\>  
\<ac:parameter ac:name="formName"\>myForm\</ac:parameter\>\<ac:rich-text-body\>  
\<p\>\<ac:structured-macro ac:name="confiform-field-definition" ac:schema-version="1" ac:macro-id="37c10edb-be78-445b-aa8f-599ee9edbfec"\>  
\<ac:parameter ac:name="fieldName"\>usrLst\</ac:parameter\>  
\<ac:parameter ac:name="fieldLabel"\>usrList\</ac:parameter\>  
\<ac:parameter ac:name="type"\>multiuser\</ac:parameter\>  
\</ac:structured-macro\>\</p\>\<ac:structured-macro ac:name="confiform-ifttt" ac:schema-version="1" ac:macro-id="b4563b08-fd97-4728-ad6e-5b9e095ed465"\>  
\<ac:parameter ac:name="action"\>Send Email\</ac:parameter\>  
\<ac:parameter ac:name="event"\>onCreated\</ac:parameter\>  
\<ac:parameter ac:name="title"\>user list\</ac:parameter\>  
\<ac:parameter ac:name="who"\>\[owner\]\</ac:parameter\>\<ac:rich-text-body\>  
\<p\>\<code class="java plain"\>#foreach ($u in $usrLst) $u.username #end\</code\>\</p\>  
\</ac:rich-text-body\>  
\</ac:structured-macro\>  
\<p\>\<br /\>\</p\>  
\</ac:rich-text-body\>  
\</ac:structured-macro\>\<ac:structured-macro ac:name="confiform-entry-register" ac:schema-version="1" ac:macro-id="a8d8d433-f433-4b5b-97c1-7f08321410c5"\>  
\<ac:parameter ac:name="formName"\>myForm\</ac:parameter\>\<ac:rich-text-body\>  
\<p\>\<br /\>\</p\>  
\</ac:rich-text-body\>  
\</ac:structured-macro\>  
\<p\>\<br /\>\</p\>


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Ralf Weidauer](/t5/user/viewprofilepage/user-id/5043462)

It is a bit tricky, but the value is not a user field, but a custom class instance. Anyway, this way you can access it's value

```
#foreach ($u in $usrLst) $u.value #end
```

Alex

comments: author: Ralf Weidauer
body: So one should not use the syntax in the documentation (link above)?

Nevertheless, thanks a lot, it serves perfectly for me (want to simplify my work by generating a powershell script to add users to AD-groups...)


Tags: confiforms

confluence-data-center

data-center
Smart Commit commands not working (via github)
Asked by Jon Ribbens:

Smart Commits are turning up in the "Development" section of related issues, but commands I put in them such as "#resolve" are being completely ignored.  

e.g. the commit message says:

```
amazing fix for this terrible problem

AB-123 #resolve
```

and the commit shows up in issue AB-123's 'Development' section but the issue is not marked as resolved.

The email address on the commit as shown by 'git log' is identical to that of my Jira login.

I have tried checking to see if Smart Commit commands are enabled, but Atlassian's instructions for this are wrong and I cannot find where this option exists, if it does exist.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. We would like to know if you have already reviewed the following link. <https://confluence.atlassian.com/jirakb/smart-commits-performed-from-github-are-not-updating-jira-cloud-issues-as-expected-1206554375.html>

comments: author: Jon Ribbens
body: Thanks for that link. My email address is correct and the email address in Github is not marked as "private", which just leaves the "enable smart commits" thing, which is what I was referring to above with "Atlassian's instructions for this are wrong".

They say "Settings \> Products \> DVCS accounts" which is fine, and then "Click ... for the account" or "Check the Smart Commits option for a repository" but neither of those options exist.

Alternatively it says "Jira Select **Application Links** in the left menu" then "Click Smart Commits for the application" but again, no such option exists.


Tags: cloud

github

jira-cloud

smart-commit
Run automation only for tickets created by e-mail
Asked by Yannick TEMPORAL:

In Jira, I have set up ticket creation from emails. I have also set up automations to modify the ticket, from the email.

However, these automations run even for tickets that are not created by mail.

Is it possible to prevent this?

Thanks in advance!


Answers:
author: Manoj Gangwar
body: Hi [@Yannick TEMPORAL](/t5/user/viewprofilepage/user-id/5562158) ,

Welcome to the Atlassian Community!!

In the automation condition settings, you will need to filter based on the `Reporter` or other relevant fields. **However, Jira doesn't directly expose the creation source (email) as a default field in automation conditions.**


author: Andrea R?kosfalvy
body: Hi Yannick,

welcome to the Community!

Have you considered using the [Email This Issue](https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview) application to create and update issues from email?

Alongside creating a ticket, the Email This Issue mail handler is also capable of filling out issue fields with default or email-driven data, transitioning issues, approving and deleting requests, creating customers and even sending auto-replies.

In addition, the outgoing email capabilities provide highly customizable notifications, emails triggered by post functions, or manual email sending options to internal users, customers as well as external email addresses.

Andrea - META-INF / Email This Issue support


author: Trudy Claspill
body: Hello [@Yannick TEMPORAL](/t5/user/viewprofilepage/user-id/5562158)

Welcome to the Atlassian community.

Are you creating the issues in a Business, Software, or Service Management project?

In Jira Service Management there is a special issue creation from email function. In Jira, for Business and Software projects, Email Handlers are used. Or you might be using some third party app to interface between your email and Jira.

What method are you using to support the issue creation from email?


Tags: cloud

jira-cloud
Modificar el informador en una indicencia generada por automatizaci?n
Asked by Luis Carlos G?mez Mej?a:

Buen d?a estimados

Tengo una duda. estoy realizando un proceso en JSM que afecta 4 proyectos, en el primer proyecto se genera un ticket que si es aprobado genera otro ticket en el proyecto 2, en esta situaci?n el ticket debe ser atendido por un usuario que en la parte final de su labora cambia el estado a uno que espera aprobaci?n, si el ticket es aprobado este genera otro ticket al proyecto 3. Mi consulta es, ?C?mo puedo hacer para que el ticket que se genera al proyecto 3 el informador sea el usuario que atendi? el ticket del proyecto 2.

Espero haberme explicado bien y recibir su apoyo con esta situaci?n

Saludos!


Answers:
author: John Funk
body: Hola Luis,

Lo siento, pero no estoy siguiendo muy bien el escenario. ?Puedes escribirlo paso a paso?


author: Luis Carlos G?mez Mej?a
body: Veo que las opciones que genera en la acci?n crear incidencia para el campo informador son las siguientes, pero no me queda claro si alguna de ellas realizar?a lo que necesito.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341029iBB57C60AF5F72DF6/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Custom Field Names
Asked by Lisa Rockhill:

How do I tell the name in the backend data base for a custom field?

I need it for a JQL Query


Answers:
author: Lisa Forstberg
body: Hi [@Lisa Rockhill](/t5/user/viewprofilepage/user-id/2623506)

The filtering bar should help you autofind your custom field by its name

![Screenshot 2024-08-09 at 18.13.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/341025iB241BD769B695711/image-size/large?v=v2&px=999 "Screenshot 2024-08-09 at 18.13.00.png")

But a custom field also have a Field ID if you need to use that in your query

Go to settings \> issues \> customfields

Find your custom field in the list, click on three dots and hover over edit details to get the ID number of a custom field.

![Screenshot 2024-08-09 at 18.15.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/341026iF12359C6B3797F3F/image-size/large?v=v2&px=999 "Screenshot 2024-08-09 at 18.15.08.png")

best of luck  
Lisa

comments: author: Lisa Rockhill
body: Thank you


author: Lisa Forstberg
body: good stuff!

please mark the question answered if it helped you. This helps users and experts filter and sort on the community.

have a nice evening,

Lisa


Tags: cloud

jira-cloud
Why do Atlassian org admins have an internal group called 'org-admins' mapped, but not site admins?
Asked by Colruyt Group:

Is there any specific reason for not having an internal group to maintain the site admins, like there is for org admins?


Answers:
author: John Funk
body: Hi Colruyt,

There used to be a separate group for site admins. Not sure why they changed it to just grant a permission instead. But that's what it is now.


Tags: administration

atlassian

cloud

jira-cloud

organization