youngmon/atlassian-qna huggingface dataset:
Share button doesn't generate link
Asked by Veronica:

I clicked on the share button on the task in jira board, and it seems like the share link option is missing now.

![Screenshot 2024-07-16 at 08.54.30.png](/t5/image/serverpage/image-id/335815i1880426A4F9ED3F3/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 08.54.30.png")


Answers:
author: Marc - Devoteam
body: Hi [@Veronica](/t5/user/viewprofilepage/user-id/5544856)

As I'm looking at the options, the option is now renamed to Email.

Choosing email gives you the options to email or still copy the link option. this link you can shre via chat or else.


Tags: cloud

jira-cloud
My collegue doesn't receive email to create his new JIRA account
Asked by Damien P:

Hi,

I work at the company audiofils (@audiofils.com) and my collegue cannot reveive the registration email (l.dias@audiofils.com) while other members of the company and myself can. (We've cheched the spams, we made sure JIRA emails are not blocked by our email system and he is able to register to all sort of websites)

Can you please help us ?

Regards,


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I noticed this user email got added to the suppression list. I have cleared the user, please try to invite again now. Thanks


Tags: cloud

jira-cloud
I am not able to recover password link
Asked by divya Sharma:

i am trying to add login jira, but somehow not able to accsess


Answers:
author: Vronik
body: Hi

Look at this

<https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html>

<https://community.atlassian.com/t5/Jira-questions/Jira-Password-reset/qaq-p/1742186>


Tags: atlassian-accounts

jira-unknown-hosting-type

not-applicable

unknown-hosting-type
Find out Mail Server usage
Asked by Radu Ichim:

Hello,

For one of the instances I manage, i got a notification banner prompting me to *re-authorize Microsoft Outlook*.

This leads me to the Incoming Mail page (/secure/admin/IncomingMailServers.jspa) where I have a Test email listed, that was probably set up by one of the other admins.

![o4s80gpl.png](/t5/image/serverpage/image-id/335797i2DC4FAAD67BD0169/image-size/large?v=v2&px=999 "o4s80gpl.png")

How can I find out all the places where this email might be used, in order to know if it is actually needed, and the re-authorization is really necessary?  

If it is not needed, I would be very happy to remove it.

Thanks in advance,  
Radu


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Go to settings \>\> system \>\> incoming mail. Under mail server's, you will have "Mail handlers", if you find any mail handler using the mail server "Test" then it is used, if there is no mail handler using this mail server, then this mail server is not used with any project. Thanks


Tags: cloud

jira-cloud
I get a prompt saying someone needs access to Confluence in Jira
Asked by Lee A:

I get a prompt saying someone needs access to Confluence when I add a confluence link into an existing Jira ticket. It's always the same person. Not sure where this is coming from and no one in the company knows what triggers this. It started few months ago. Wasn't there before.

I noticed this ajax call to "invite-prompt-on-link-insert-view" right before the prompt shows up. The name matches what it's trying to do.

Hope someone can shad some light on where this is coming from.

![jira-invite-prompt-on-link-insert-view.png](https://community.atlassian.com/t5/image/serverpage/image-id/335791i39AEED240CD52E40/image-size/large?v=v2&px=999 "jira-invite-prompt-on-link-insert-view.png")


Answers:
author: John Iverach
body: The trigger is coming from you

When you link a Jira to a Confluence page, I believe that it identifies users/groups that can access the Jira but not the Confluence space, and prompts you to add them

comments: author: Lee A
body: But I'm wondering why is it that this specific person is the one "who need access". Not sure where this is configured such that this person need access to all confluence linked in the ticket.


Tags: cloud

jira-cloud
What is the smart value for "original estimate" in lookupissues in Jira data center?
Asked by Simon M:

What is the smartvalue for "original estimate" or any time estimate in lookupissues in Jira data center?  

For {{issue}} the following works

```
issue.timetracking.originalEstimate
issue.timetracking.originalEstimateSeconds
```

For {{lookupIssues}} I have tried the following syntax but none of them work and it is pretty poorly documented.

```
lookupIssues.Original Estimate
lookupIssues.originalestimate
lookupIssues.originalestimation
lookupIssues.timetracking.originalEstimate
lookupIssues.timetracking.original estimate
lookupIssues.fields.timetracking.originalEstimate
lookupIssues.fields.timetracking.original Estimate
lookupIssues.Urspr?ngliche Sch?tzung
lookupIssues.timetracking.Urspr?ngliche Sch?tzung
lookupIssues.estimate
lookupIssues.estimation
lookupIssues.originalestimate
lookupIssues.originalestimation
lookupIssues.timetracking
lookupIssues.timetracking.timespent
lookupIssues.timetracking.remainingestimate
```

Adding ".sum" at the end always return 0. Also I have checked the JQL. I do get data back in {{lookupIssues}} for example with {{lookupIssues.key}} or {{lookupIssues.summary}}  

Version v9.12.2 Data Center


Answers:
author: John Funk
body: Hi Simon,

I don't think that field is currently available for Data Center. You should vote for and follow this request: <https://jira.atlassian.com/browse/JIRAAUTOSERVER-877>

Also, here is the current documentation showing the currently available fields:

<https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html#Jirasmartvaluesissues-lookupissues-properties>

Look under the Available properties section under Lookup Issues.

comments: author: Bill Sheboy
body: Hi [@Simon Ma](/t5/user/viewprofilepage/user-id/5406617)

As John described, the time tracking fields are not supported for the Data Center version of the Lookup Issues action yet.

Two possible workarounds for this depend upon what you want to do with the value(s):

* Want to access / sum the fields **for use in an email or message, and your rule does not need a branch to do so**
  * Use the bulk-handling feature of branches or the scheduled trigger. With this feature, the plural {{issues}} smart value is available and the list function such as sum will work. Please look here to learn more: <https://confluence.atlassian.com/automation/run-a-rule-against-issues-in-bulk-993924653.html>
* Want to use the fields **to edit another issue** (e.g., update a a total in an issue)
  * Using the Send Web Request action, call the Jira REST API for issue search with JQL. The response will contain all the fields, and those can then be used with the list functions. If you want to try that, here is a how-to article for that technique: <https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>

Kind regards,  
Bill


Tags: data-center

jira-data-center
How can I find out when issues have been changed the last time BEFORE a specific date?
Asked by Paolo Seyfarth:

We did a migration, so every issue was changed on that date. I now need to find out when the 12k issues have been changed the last time before beeing migrated to see how long they have not been touched before (e.g. 06-22-2024) Thank you :)


Answers:
author: Hemalatha Balamurugan
body: Hi [@Paolo Seyfarth](/t5/user/viewprofilepage/user-id/5544741) ,

You may find the list of records last updated using the below JQL Query

project = {Project Area} AND updated \<= "2024/06/22"

Hope this helps.

Thanks

comments: author: Paolo Seyfarth
body: Thanks Hematatha. Unfortunately, this only displays issues that were processed before the date AND NOT migrated on the specific date. So the date of the last change is prior to the date. But I need the date of being changed before the mirgration


Tags: cloud

jira-cloud
Cant find butler to enable in trello
Asked by Reece Godbold:

Hello i am trying to input code for automation into trello, but i cant access butler, any ideas to help, thank you


Answers:
author: Dreamsuite Mike
body: It's just called automation now. There are 2 ways.

1. Click the ?. Depending on your screen scale, it may actually say "Automation"![Screenshot_20231206-171853~3.png](https://community.atlassian.com/t5/image/serverpage/image-id/295525iED0B243472EFF0A2/image-size/large?v=v2&px=999 "Screenshot_20231206-171853~3.png")
2. Click the 3 dots below your profile pic and find Automation in the menu![Screenshot_20231206-172743~3.png](https://community.atlassian.com/t5/image/serverpage/image-id/295526iBB264E4915EB7553/image-size/large?v=v2&px=999 "Screenshot_20231206-172743~3.png")
Move Automations in Card
Asked by Jorey McComas:

Can I change the order of the automation list inside a card?

I really enjoy using the automation to sort, assign, organize, and prioritize my cards. The problem is they appear in the order I've created them. Now I have 9 automation and have to scroll down to get to some of them. I'd like to have the automation that are the most used be at the top of the list. I'd like a feature where I could drag and drop them in the order I'd like them. Is there a way to do this?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Jorey McComas](/t5/user/viewprofilepage/user-id/5380092) welcome to the community ? I believe button automations display on the back of the card in alphabetical order, so you could prefix the names of the buttons to make them appear in the order you want.

comments: author: Jorey McComas
body: That's fantastic. That will do.


Tags: automation

card
Can I create a rule that runs a button
Asked by Melinda McAlindon:

I want to create a new list and add a copied card when a certain card is added to a different list. I have a button to create a list, but I can't figure out how to run that button from a rule. Any thoughts?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Melinda McAlindon](/t5/user/viewprofilepage/user-id/5380072) welcome to the community ? are you able to share your automations here? It's not possible to make a rule trigger a button, but perhaps you can incorporate the new list being created within your rule.
Trello card description disappears
Asked by Nafia Lawrence:

Does someone have an explanation for how and why a description from a trello card dissapears and reverts back to the original template? I went into my Trello card to copy some information, but ended up not copying it, so I clicked out of it. Later, when I went back to look at the card, all of the information that I had filled out on the card was gone, and it reverted back to the original template before it was filled. I'm curious as to why this happens and how to prevent it. If anyone knows, please let me know because it is setting my team back on work.


Answers:
author: Dreamsuite Mike
body: Hi [@Nafia Lawrence](/t5/user/viewprofilepage/user-id/5380054)

I think what you describe *could* be related to 2 people editing the description at the same time.   

This post is from some time back and highlights the issue:

<https://community.atlassian.com/t5/Trello-questions/Simultaneous-editing-by-two-different-users/qaq-p/1301697>

Just as a quick explanation as to how the description editor works.

When you click into the editor and start typing, the description only gets updated if:

A) You click out of the description box within the card or save. This saves the description.

B) You navigate away from the card e.g. going to another website. This will save a draft and next time you open the card, it will look like this:  
![Screenshot 2023-12-06 05.20.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/295440i8B589A185B90FC3A/image-size/large?v=v2&px=999 "Screenshot 2023-12-06 05.20.16.png")

If B, you will be able to reopen the card and click into the editor again and your draft will be there still.   

If for example, someone makes a change to a description while you are still typing your update. When you click save, the other members change will be overwritten...

comments: author: Arielle Tatar
body: Hi Mike! I'm a part of Nafia's team and I've managed to rule out two people working on it at once. The most recent instance we had of this:

1. One user made changes one day.

2. The next day, a different user opened the card, saw the changes from the first user and added some of their own.

3. A couple hours later, the card reverted back to before the first user's changes were made.

It's pretty strange to me and doesn't seem to fit the criteria for two people working on it at once or a connection issue based on the timing and how far it reverts back.
Annual license for Trello and how to condence workspaces and delete boards
Asked by Donna Wood:

Somehow I have 3 annual licensed and only need one (I think). How do I condense that down to one license? AND Somehow I have 3 different workspaces and only need one, How do I condense the 3 workspaces into one AND How do I delete a board? I went to the training and it said to CLOSE the board and then delete but I do not have that option on the menu. And, when I go into setting and board restriction deletions it doesn't give me the option to change it. I sure could use some help.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Donna Wood](/t5/user/viewprofilepage/user-id/5380040) ! Welcome to the community ? you'll need to move all your boards into one workspace and cancel the other two. See below:  

[How to move a board to a different workspace](https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/)  
[How to cancel your plan](https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/)  
[How to delete a board](https://support.atlassian.com/trello/docs/deleting-a-board/)  

If you're not able to do the last two, it sounds like you don't have the correct privileges. Are you the [admin](https://trello.com/guide/permissions-controls) of the workspace?
Managing yearly events
Asked by Lisa Hansell:

I am new to Trello. When managing yearly events, what is the best way to "re-use" the same tasks each year? I created several Trello boards for yearly events and found them very helpful. But how can I use these same cards/tasks each year? If all my tasks have due dates and/or have been marked as done, is there a way to re-set all of it? Maybe I'm looking to create a template that is copied each year.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Lisa Hansell](/t5/user/viewprofilepage/user-id/5379964) ! Welcome to the community ? yes you're on the right track! One way to do it is to create board templates. Whenever you need to start planning an event, you can create a new board from your template and customize the newly created board with due dates, etc.  

If you're on a premium or enterprise plan, you can [convert a board to a template](https://support.atlassian.com/trello/docs/creating-template-boards/). Or, you could simply create a regular board, prefix it with "template" and just [copy the board](https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/) when needed.

comments: author: Lisa Hansell
body: [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) thank you for replying. We are using the free version but deciding if we want to upgrade. The benefit of converting a board to template is one good reason.


author: Dreamsuite Mike
body: Hi [@Lisa Hansell](/t5/user/viewprofilepage/user-id/5379964)

I think you can have 1 simple automation to get what you want:

![Screenshot 2023-12-06 05.29.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/295443i7B563A8B36E322C9/image-size/large?v=v2&px=999 "Screenshot 2023-12-06 05.29.30.png")

This same automation could be change to weekly, monthly, 6 monthly by adding more labels and change the **move by...**
Removing Individual Votes
Asked by Christine:

I am the board administrator for my group. We have ongoing voting for different cards (topics). When members leave the group, I want to delete their vote on any particular card. Even when I have removed them from the group, their votes on the cards remain. I do not want to delete everyone's vote (I know how to do that), I just want to delete those who are no longer a part of the group. Is there a way to do that?


Answers:
author: Dreamsuite Mike
body: Hi [@Christine](/t5/user/viewprofilepage/user-id/5379823)

It doesn't look to me like it is possible either manually or via automation.

There is an API call for deleting a members vote though so if you are familiar with Zapier or Make.com, you could set up that when a member is removed from the board, their votes are removed.

It is a little bit of an advanced topic I'm afraid but that does seem like the only way.

comments: author: Christine
body: Thank you for that information. My husband is familiar with Zapier, so potentially, we might be able to figure out how to apply the API. Do you know if there is any kind of documentation or information related to how to do this? And, I'm wondering if it would apply to members who have already been removed from the group. We just have a huge list of cards with votes on them from people who are long gone so it is skewing the tallies. Anyway, I really appreciate your help!


author: Rasmus Wulff Jensen
body: In the API you need the technical ID of the member you need to remove the vote for... If written in code one could get all the votes on the card (and their member-ids) and then look at the board's members... And then remove any member that is not related to the board anymore....

Here are some C# examples on how to do it: <https://github.com/rwjdk/TrelloDotNet/wiki/RemoveVoteFromCardAsync>

and

<https://github.com/rwjdk/TrelloDotNet/wiki/GetMembersWhoVotedOnCardAsync>

... I could properly write you a small tool to do it if you like (no charge)...


author: Dreamsuite Mike
body: You can find it here...  
I stopped using Zapier (too expensive) but it is unlikely they have a built in action for that so you would have to use an API call in Zapier to do it...

The Trello API documentation can be found here...

<https://developer.atlassian.com/cloud/trello/rest/api-group-cards/#api-cards-id-membersvoted-idmember-delete>
Email notifications
Asked by Potenti_elles Formation:

Hello,

I'm sorry if the question has already been asked, but as my English is not very good, I prefer to ask again. I want to use Trello as a task manager in collaboration with my colleague. When I assign her a task, she doesn't receive an immediate email notification to inform her that a task has been assigned. It only works when the due date is approaching (2 days or less). I'm looking for a way for her to receive an email on her personal email inbox immediately when I assign her a task, conveying this information. I thought this was something naturally integrated into Trello. Thank you for your help.


Answers:
author: Dreamsuite Mike
body: Hello [@Potenti_elles Formation](/t5/user/viewprofilepage/user-id/5379583)

By default, email notification is set to **Periodically**

This is a user setting so your colleague will have to set this in her account...

![Screenshot 2023-12-05 101758.png](https://community.atlassian.com/t5/image/serverpage/image-id/295315i33CD0AEFDD9E0B08/image-size/large?v=v2&px=999 "Screenshot 2023-12-05 101758.png")

1. Click on the notification bell
2. Click the 3 dots
3. Change **Notification email frequency** to **Immediately**

<https://support.atlassian.com/trello/docs/receiving-trello-notifications/#Notification-emails-and-preferences>

comments: author: Potenti_elles Formation
body: Hello [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180)

Thank you, we have already activated that on each of our sides. It doesn't work either. We have also checked the spam folder and nothing...
I keep getting Chrome browser error in Trello for Microsoft Teams, how to fix?
Asked by Vince Barnett:

I'm using Trello within teams on a MacBook Pro and have a teams channel with two boards as tabs on the channel.

Recently when I view the boards in teams a message keeps appearing across the top of the board saying 'This version of Chrome is not supported. Please upgrade to a supported version'.

Since I'm viewing the board using Teams why am I getting this message? does the back end of Teams run on the chrome browser somehow? if so how would I even begin to update this to remove the message? do I just update the actual Chrome browser app?

I don't even use chrome normally as Safari is set as the default browser on my MBP.

Also since this has started I no longer seem to have the ability to move cards on the boards by drag and drop as you would on the Trello website - are the two issues related?

Any help or guidance appreciated.


Answers:
author: Munnir Abdulhamid
body: try updating your chrome browser and try again

comments: author: Vince Barnett
body: My chrome browser is up-to-date - having just checked. I will monitor this to see if it goes away.
Is trello a fit for a large institution with many departments
Asked by drshajul:

Hi

I am working in a large institution with approximately 30 departments.

We need a system to inform other departments of requests specific to that department. That department team should be notified of the request. When the request is closed, a notification should be available to the sender department.

Messaging platforms won't work, as there messages will go to every department, which is undersireable.

Is trello boards, with a list specific to each department, a good fit for this requirement.

Any pointers are appreciated.

Thanks


Answers:
author: Dreamsuite Mike
body: Hi [@drshajul](/t5/user/viewprofilepage/user-id/5319888)

Let me dispel the myth about Trello only being for personal purposes, small businesses and simple task management.

As a Trello consultant, I have worked with 1-person businesses, medium-sized businesses with globally dispersed teams and large multi-national companies. I have built Trello for pretty much every business function that exists and across a huge number of sectors.

So in answer to your question, yes it can fit your needs.

Whether it is the best fit really depends on many factors and would require understanding your needs a little more.

It looks like some kind of internal service management solution could work. It could be worth you taking a look at [Hipporello Service Desk](https://trello.com/power-ups/5dd670e21b2a8973687ca15a/service-desk-formemailautomation-by-hipporello)   

Otherwise, I recommend you discuss with a Trello consultant who will advise you what is possible and most importantly whether your needs are best served by Trello...  
<https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694>
Time field in Trello
Asked by Tim Cook:

Can I add a time field in a Trello card? I want to be abkle to track start and end times of events. I can see the date fields but want a field that shows time.


Answers:
author: Brittany Joiner
body: [@Tim Cook](/t5/user/viewprofilepage/user-id/5379023) the due date field shows time, but the start date only shows a date.

You can use custom fields that include time and date, and you can use automation to set those fields (such as when you click a button, or when a card moves into a specific list)