youngmon/atlassian-qna huggingface dataset:
Anonymous Access not working
Asked by Wade Saunders:

We have a confluence Site that has two spaces, one of these spaces can be viewed anonymously and one cannot. We want both to be viewed by anyone without logging in.

Now here's the weird part, the space that **can't** be viewed by an anon user is a clone of the first space which **can** be viewed by anon users. I have compared their permissions and can't find any differences.

Can any one suggest something to try or somewhere I may have forgotten to check?


Answers:
author: Ollie Guan
body: Hi [@Wade Saunders](/t5/user/viewprofilepage/user-id/2332170) ,

Permission control is usually affected by the following three aspects, you can try to check one by one

1.Global Permissions

<https://confluence.atlassian.com/display/ConfCloud/Global+Permissions+Overview>

2.Space Permissions

<https://confluence.atlassian.com/confcloud/space-permissions-overview-724764760.html>

3.Page Restrictions

<https://confluence.atlassian.com/confcloud/add-or-remove-page-restrictions-724764891.html>

comments: author: Wade Saunders
body: Hi [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638)

I have just been over each of these again. Each of these settings allow anon users, my pages have no restrictions at all, global permissions have "can use" ticked for anon users and my space is set to allow anon users to view, all the same settings as as my other space which **can** be viewed publicly


Tags: confluence-server

server
Jira issues macro on a public confluence space
Asked by Daniel Norman:

Hello,  

We wish to display a highly curated subset of our JIRA issues to some of our customers in a read-only fashion.  

Is it possible to use the JIRA issues macro on a public confluence space in such a way that the viewer of the page can see the results of the JIRA filter, AND:  

1. Be prevented from viewing other details of the cases  
2. Be prevented from changing the JIRA filter  
3. Be prevented from changing which fields are displayed

Is this achievable with confluence?


Answers:
author: Shannon S
body: Daniel,

Thank you for reaching out to us! Happy to help you with this.

When you use a Jira issues macro on a page in Confluence, you have to be aware that the user viewing the macro needs to already have permissions to view the issues you are displaying.

If you want to prevent them from viewing other details about the case, then you will control those permissions in Jira. Whatever a user can see in Jira by accessing the issue directly is what they will be able to see when displayed via a Jira Issues Macro. I hope that clarifies things for you!

As for preventing them from changing the displayed fields and Jira filter, the users shouldn't be able to modify the macro itself unless they edit the page directly and edit the macro from there. Are you finding the opposite is true?

Regards,

Shannon


Tags: cloud

confluence-cloud

jira
How do remove the vertical scroll bar on my columns (within a section)
Asked by Ronnie Freeburn:

I have used the page layout feature and created sections, in order to apply a boarder i have added the columns macro to my sections, but I now see a vertical scroll bar appearing in publish view.

How can I remove the scroll bar?

![Capture.PNG](/t5/image/serverpage/image-id/50322iAA1899FC89F1B12F/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Bruno Ohana
body: Tried re-scaling Windows display and Chrome zoom options, none of which seemed to have an effect - a vertical scrollbar randomly decides to appear on some of our pages and nothing short of rebuilding the wiki page or offending widgets will get rid of it.

It does seems to be specific to Chrome - Windows Edge will render the same page without the vertical scrolls.

Anyone found other alternatives?


author: Lois Jewell
body: I had this and eventually found it was related to display settings rather than anything in Confluence specifically.

Check whether your browser has set a zoom in/out rather than 100%.

Check the Windows display settings for the monitor you are using to see if the zoom under Scale and Layout is 100%. In my case, Windows recommended a zoom of 125%. Changing this back to 100% removed the scroll bars.

Hope that helps!


author: Stephen Sifers
body: Hello Ronnie and welcome to the Community!

We would need to recreate the issue to find the cause of the scroll bars. Most of the time these are due to the height of the row causing a scroll the trigger (even for a few pixels). With this said, we would like to recreate this to find what is causing these scrollbars. If you could, please send use the storage format of the page in question so we can test.

To find the storage format select **\*\*\*** \> **View Storage Format.**

Send us the exact output that is within the new window (remove any sensitive information or URLs).

We look forward to hearing back so we may find the cause of these mysterious scrollbars.

Regards,  
Stephen Sifers

comments: author: Ronnie Freeburn
body: Hi Stephen,

My Confluence does not seem to allow me to export the storage format, so unable to send.

:(


Tags: atl-adm
Can't do a site xml export
Asked by Willy B:

I'm desperately trying to get through a migration. I was told to do an XML site export. But I can't even get that far. This is running on oracle sitting on Linux for the db, and the app is sitting on a RH Linux server. The db is moving to a nutanix server. (I had to correct myself here.) We are running version 6.11

What happens is when you fire off the backup from the gui, it is off to the races. 9 HOURS later or more, it fails for one reason or another....and not always the same reason, which doesn't make sense to me.

Sometimes it fails on altering a health check table. Two weird things to me. 1). It is trying to alter a column, but it's spelling it backwards. "NOSAER_ERULIAF" (failure reason), but the actual failure reason is trying to create an initial extent greater than 14K on an 8K tablespace. Well, this always been an 8K block db. So why does it care NOW?

Other times it will fail stating that disk space is running low. But monitoring this in logicmonitor, it never took the disk space past 55% capacity. So that makes no sense.

Other times it fails on services that are turned off and disabled. ???

I have spent the better part of the the last three days chasing down documents from Atlassian on how to test this, and how to check that. I'm coming up with no progression.

SO I'm hoping that someone here has run into this same behavior and knows what the golden ticket is. And even if not, some solid advice would be amazing.

Thanks in advance.


Answers:
author: Willy B
body: Shannon,

THank you for the response. It started working for some unknown reason.

comments: author: Shannon S
body: Willy,

Thank you for providing the update.

If you run into issues again, just send answers to the above questions and we can proceed with troubleshooting.

Regards,

Shannon


author: Shannon S
body: Willy,

Welcome to Community and glad you reached out to us. We can certainly help you with this issue.

To confirm your situation, you're on Confluence Server 6.11, running on Linux, with a separate Linux server running Postgres for the database. Is this correct?

Can you share with us the following:

1. Your Postgres version
2. The version of Confluence you are migrating to
3. Examples of the error logs that occur when the export fails - include the error and the stack trace below with (caused by)
4. Your Java memory settings (Xmx Xms) - Have a look at [How to fix out of memory errors](https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html) for details on where to obtain that information if you aren't sure.
5. How large is your Confluence instance?

Thank you! Once you can provide those details we will formulate a plan on how to proceed.

Regards,

Shannon
Confluence Server issues, goes down for no apparent reason
Asked by Kathy Reid:

We go into the logs and see a problem with the synchrony.pid.

delete also the following:

* **\<confluence-home\>/bundled-plugins**
* **\<confluence-home\>/plugins-cache**
* **\<confluence-home\>/plugins-osgi-cache**
* **\<confluence-home\>/plugins-temp**

Stop the server, delete the files, it recreates it, restart the server.   
It might stay started for a few days then stop again.   
The only changes recently, we purchased the 10 user license,  
updated one of the add ons.

Since install, which is only a few weeks, we have had hiccups. Not sure why.


Answers:
author: Rafael Pinto Sperafico
body: Hi [@Kathy Reid](/t5/user/viewprofilepage/user-id/2970133) ,

If you are seeing issues with synchrony then you might be experiencing issues with Collaborative Editing, therefore I would suggest you on having a look at [Troubleshooting Collaborative Editing](https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html "Troubleshooting Collaborative Editing").

If you continue on experiencing issues, then contact [Atlassian Support](https://support.atlassian.com/ "Atlassian Support") and provide them with:

1. Full [Support Zip](https://confluence.atlassian.com/doc/troubleshooting-problems-and-requesting-technical-support-776659671.html "Support Zip").
2. Details of any networking configuration that Confluence is running on, with its configuration files.
3. [HAR file](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html "HAR file") which has been generated while replicating the issue with the editor not loading.

Kind regards,  
Rafael


Tags: confluence-server

server
Can't creare or edit pages in Confluence
Asked by Creimbord:

Hello, we encountered a problem with page creation and page update after migration to PostgreSQL.  
![?????? ?????? 2019-04-02 ? 18.38.27.png](/t5/image/serverpage/image-id/50286i062B1F5A10BA7AF2/image-dimensions/385x212?v=v2 "?????? ?????? 2019-04-02 ? 18.38.27.png")

We've already tried to follow your official instructions, but no luck. What can we do to resolve this issue?


Answers:
author: Brant Schroeder
body: I can not read the error message but I think that this might be the issue - <https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-6-x-due-to-collaborative-editing-867362716.html?_ga=2.174383457.216037376.1496757070-1991059631.1493377944>

comments: author: Creimbord
body: Thanks for your help! The article helped me to resolve the issue.


Tags: confluence-server

server
Thoughts on Migrating from Server to Cloud
Asked by Patrick Cleary:

Hi! I've recently been tasked with exploring a migration from Confluence Server to Cloud, and I'm gathering as much info (positive and negative) about what it entails, as well as (hopefully) some stories from companies who have made the switch.

If your company has migrated from Server to Cloud, can you help with any anecdotal data to assist? Any gotchas, price issues, savings, apps available or missing, connections with other products, etc., would be most helpful.

Thanks in advance!


Answers:
author: Jack Brickey
body: Hi [@Patrick Cleary](/t5/user/viewprofilepage/user-id/2887195) , I realize this is an old post and suspect you've already made your decision and taking the necessary actions. However in my efforts to help clean up old posts to ensure they don't remain unanswered I thought I would provide some input for future searches.

A good resource to start with when making the decision to move or not and if the decision is to move forward there's a lot of good data here - [migrate-from-confluence-server-to-cloud](https://confluence.atlassian.com/conf73/migrate-from-confluence-server-to-cloud-991929015.html)


Tags: confluence-server

server
Verification Email Not Received
Asked by Emily Wilcock:

Hi team,

My colleague has not received a verification email when trying to sign in on Confluence.

I can share their email address but not sure if this will post publicly?

Thanks


Answers:
author: Shannon S
body: Hi Emily,

The [Cloud support team](https://support.atlassian.com/contact#) can help with this, since they're able to check the email address and see if there's an issue sending it through.

Could you create a ticket with the above link and submit your colleague's email address there?

Regards,

Shannon


Tags: cloud

confluence-cloud
No Access for random users during peak times
Asked by John Colon:

Hello, This is my first forum post, thank you for sharing your experiences here. They are a great help. I tried to search the forum for this information but I was not able to find anything in regards to this topic.

We use the Confluence Cloud space for our WIKI Knowledge base and have noticed that during peak times of the day, I will receive reports from a few random users that will get the message "You do not have permission to view this space". But when they try again later, they have access.

In our WIKI space we do not restrict individual pages, so access is open to the entire space. At first I though perhaps it was the browser they were using but I have tested this theory and found it to be irrelevant.

I no longer have the add-on that shows statistics on the space usage so this has been a bit difficult to prove accurately. Perhaps there is a particular service level that would need to be upgraded for the cloud? Does anyone have any theories? Has anyone else noticed something similar?


Answers:
author: Diego
body: Hello there!

Hey John, could you clarify if you are still experiencing this issue within your instance?

Also, we would like to ask a few questions. Here they go!
> 1. When someone experiences this within a specific space, does anyone else that visits this space face the same issue?
> 2. Does this happen everyday at a specific time frame?
> 3. Does this affect more than one space?
> 4. Does this affect more than one space at the same time?
> 5. When was the first time that this issue was reported to you?

Looking forward to your reply John!


Tags: confluence-cloud
Unsubscribe inactive user from watching pages
Asked by Thomas Schmidt:

Some of our users left the project. They are still LDAP users, but marked deactivated in /admin/users/dosearchusers.action. They receive notifications in Confluence for events like Inline Comments or Calendars.

Is it possible to remove the deactivated users from all notifications?


Answers:
author: Diego
body: Hello there Thomas!

The behaviour you described, disabled users receiving notifications about calendar events, is reported under this bug:

**[CONFSERVER-54328 \| Disabled user is still receiving mail notification for team calendar reminder](https://jira.atlassian.com/browse/CONFSERVER-54328)**

By reading your issue description, it seems that some of your users (the disabled ones) are also receiving notifications from Comments as well. Is that correct?

About this specific part, could you give us a little more info about it:
> 1. A screenshot of the notification received (if possible)
>    1. Take care not to disclose sensitive information with it
> 2. A screenshot of the user management where the user is shown as disabled
>    1. Take care not to disclose sensitive information with it

Further, are you able to check if there are other users with the same email as the disabled ones? Or if a user has a group email as the user email and the notifications are sent to other users under that email group.

Looking forward to your reply!

comments: author: Thomas Schmidt
body: Dunno how but the issue solved itself. Thanks.


author: Diego
body: Hey, thanks for updating the thread Thomas! Was anything changed in the instance prior to the issue fixing itself?


Tags: confluence-server

server
Confluence - Pre-populate page from URL
Asked by Rosy Salameh:

Hello Guys,

I need to pre-populate a confluence page from the URL (same as in JIRA: <https://confluence.atlassian.com/jirakb/creating-issues-via-direct-html-links-159474.html?_ga=2.166914870.986325686.1554192942-1348416947.1554192942> )

Is it possible to do that?

Thanks,

Rosy


Answers:
author: Diego
body: Hello there!

Rosy, as of today Confluence does not have a feature that behaves exactly like this. We can, however, insert a **Create From Template** macro.

A template is a type of page where you can have predefined fields and structure. Here is how it works:
> 1. Go to the page where you need to insert the creation link
> 2. Open the Macro browser
> 3. Search for **Create From Template**
> 4. Insert the macro
> 5. Select the Template you need
> 6. Publish the page

When users click this button a page using this template will be created. Here we have more information on templates and the macro:

**[Create from template macro](https://confluence.atlassian.com/doc/create-from-template-macro-317196995.html)**

**[Create a page from template](https://confluence.atlassian.com/doc/create-a-page-from-a-template-296093793.html)**

**[Page templates](https://confluence.atlassian.com/doc/page-templates-296093785.html)**

Looking forward to your reply Rosy!


Tags: confluence-server

server
Upadating .png files
Asked by Chandna Mitra:

Is it possible to update a .png file across the wiki space or at least in the same page by replacing the attachment?


Answers:
author: Dominic Lagger
body: Hi [@Chandna Mitra](/t5/user/viewprofilepage/user-id/2943417)

Yes, it is possible to replace the already existing image.

For example: If you have "abc.png" on a site, you can easily upload a new version of that picture.

This will look like this in the attachement section

![attachements.png](https://community.atlassian.com/t5/image/serverpage/image-id/50284iB18CC6621C9D1F16/image-size/large?v=v2&px=999 "attachements.png")
The URI of my page does not match it's child heirarchy.
Asked by Giles de Streel:

I have child pages under a page called "SERVERS" but the URI doesn't include that path. I am tying together a ColdFusion app into my Confluence 6.7.1 wiki with a simple embedded iframe, but I am not understanding why the child pages don't carry the full path of what I would expect the URI to be, they show on the same subfolder as my SERVERS page. I am guessing this is because they are defined within the DB somehow and not using that pathing on the URI, but I am wondering if I can change that? Moving the page doesn't help. I also opened a level 4 ticket on this.


Answers:
author: Zak Laughton
body: Hi Giles!

We worked on this together earlier, but I wanted to post my answer here in case it helps anyone else with the same question.

The URL for a Confluence page does *not* reflect the entire hierarchy of where the page is located. Instead, it typically just shows the space key, followed by the page name or ID:

```
https://confluence.example.com/display/SPACEKEY/Page+Title
```

*For more info, see [The Differences Between Various URL Formats for a Confluence Page](https://confluence.atlassian.com/confkb/the-differences-between-various-url-formats-for-a-confluence-page-278692715.html)*

Based on your description, it sounds like SERVERS is the space key, so the URI for all pages in this space should be ".../SERVERS/\<page title or id\>".

Thank you,

Zak Laughton \| Atlassian Support

comments: author: Giles de Streel
body: Thanks Zak!


Tags: atl-adm

confluence-server

server
Patching for WebDAV and Widget Connector vulnerabilities - outside of paid maintenence
Asked by Marta Mu:

Hi All,

I am responsible for a small Confluence installation for my Team. I am not very technical and Confluence is just a tool which we find handy but have no expertise in.

I have now run into a wall and hoping someone here can help.

We are running Confluence 6.7.3 server. Out maintenance period has run out in September 2018 and we were not planning to extend it any time soon. As per this page <https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html> on the WebDAV and Widget connector vulnerabilities I could potentially use any of these versions to fix the problem: 6.14.2, 6.13.3, 6.6.12.

However, 6.14.2, 6.13.3 are outside of my maintenance and it was confirmed by Atlassian Help Center I cannot use them. Now, 6.6.12 is below my current version and there is no procedure for downgrading. Using a backup from the time we upgraded is out of the question as it is 6 months old and a lot of new content was created in the meantime.

For the moment I used the recommended workaround (disabled the plugins), but it has impacted some of the functionalities we use daily.

The question is whether buying a new maintenance (or new license -\> anyway having to pay) is the only thing I can do to make our Confluence OK? Are there any other options?


Answers:
author: Daniel Eads
body: Hey Marta,

I've checked the details on your license and as you found in your support ticket, your maintenance expired before we released patched versions of Confluence. Downgrading to 6.6 isn't something I wouldn't recommend attempting (as you concluded also, since we don't publish info to do it!)

Having been working on this specific security advisory with a lot of folks on Community, I can confirm that there aren't other stable long-term options than renewing your maintenance and upgrading to a new version. Disabling the plugins does work as a mitigation technique, but you've already found that it is inconvenient to users (especially the Office Connectors being disabled along with WebDAV). People like to be able to look at Excel documents easily!

You can check to see how much a renewal for your Confluence support license will be by clicking "Renew" on it at [my.atlassian.com](https://my.atlassian.com). Then I'd recommend going to one of the most recent versions, at least up to:

* 6.13.4 (6.13 is an [Enterprise release](https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html))
* 6.14.3
* 6.15.2

If you need any help or have questions about upgrading, we're here for you!

Cheers,  
Daniel

comments: author: Marta Mu
body: Hey Daniel,

I cannot say I like the answer :-( but thanks for taking the time to respond. I really appreciate this.

Cheers,

Marta


Tags: atl-confsec

confluence-server

server
Jira user view confluence
Asked by Manus Tangtirawat:

Hi,

My company already had a Jira Software for the development team and currently, we have an idea to add confluence to our organization as well.

However, when I play around with confluence, I can't let the user who already login to Jira software to VIEW ONLY confluence space.

Please advise if the above method is possible?


Answers:
author: Dominic Lagger
body: Hi [@Manus Tangtirawat](/t5/user/viewprofilepage/user-id/2097457)

JIRA and Confluence need seperate licenses and therefor seperate log in. I think, there are options for SSO.

To your question. If you want an anonymous user to view any page, you can set the permission on the [space](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html) or [gloabl](https://confluence.atlassian.com/doc/global-permissions-overview-138709.html). So any user can view your pages. They do not have to log in.

If that's not what you want, you will need named user to log in to confluence.

comments: author: Manus Tangtirawat
body: The reason that I ask this question because in the confluence space permission they can add group "jira-users" which is the default group that you automatically add to when you was assigned jira software license. Even I add this group to view only space and tunr off anonymous view, the jira software users still not able to view confluence page. Am I right?