youngmon/atlassian-qna huggingface dataset:
How to contact Confluence customer support team
Asked by Manjunath SC:

Is there any way to directly contact the customer support team

I need help in integrating the Confluence tool to salesforce for better search functionality

**In short** - My Requirement is whenever I search some documents in salesforce, in the backend the system should go to the confluence tool and fetch the documents and display them in the salesforce, I don't want to store documents in the salesforce rather I want to store ib confluence,

Any quick help or guidance would be highly appriciated


Answers:
author: Callum Carlile _Automation Consultants_
body: [@Manjunath SC](/t5/user/viewprofilepage/user-id/4320667) If you go to the link that [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760) posted and under 'What can we help you with' select Technical Issues and Bugs, an additional dropdown will be shown and you can select your Confluence site from this list.

As you are not raising a bug, but are asking for some assistance, you should then select Level 4 ("issue or question") under the **What is the impact to your business?** dropdown.

This is one of the only ways to contact Atlassian for technical support, and they should be able to help you with your question

comments: author: Manjunath SC
body: Helllo [@Callum Carlile _Automation Consultants_](/t5/user/viewprofilepage/user-id/2348878)

Thanks for the reply,

I have followed exact same steps which you have provided in the above feed, I am not getting the option **"issue or question",** after I select the confluence site option, I am getting the same two options "**Explore community** " and "**View Documentation**" ,

Could you please be more specific, It would really help!!

Below is the snapshot

![Submit a Request in Altessian.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/136151i62299ABE98F62EE8/image-size/large?v=v2&px=999 "Submit a Request in Altessian.JPG")


author: Callum Carlile _Automation Consultants_
body: Ah this is because you're on the free plan - at the bottom of your screenshot, it says

*"Confluence Free comes with community support. Upgrade to a..."*

You only gain access to one-on-one Atlassian support when you are using a paid subscription plan unfortunately


author: Manjunath SC
body: Thank you [@Callum Carlile _Automation Consultants_](/t5/user/viewprofilepage/user-id/2348878)


author: Callum Carlile _Automation Consultants_
body: No worries [@Manjunath SC](/t5/user/viewprofilepage/user-id/4320667) ! Feel free to hit the Accept Answer button, as this might be helpful for other users with the same question


author: Manjunath SC
body: Done:)


author: Vero Rivas
body: Hi [@Manjunath SC](/t5/user/viewprofilepage/user-id/4320667)

Get in touch via the Atlassian support page

[https//support.atlassian.com/contact](https://support.atlassian.com/contact/#/)

Cheers

comments: author: Manjunath SC
body: Hello Vero Rivas

Thanks for the reply,

But i have already gone through the the link which you have given but it did not help


Tags: cloud

confluence-cloud
Not able to create any pages in Confluence Service Desk
Asked by ss:

Not able to create any pages in Confluence Service Desk.

When we are trying to create any pages in Confluence JSD, it's trying to load for 2 minutes showing the below error message.

I have checked my access, I'm an admin for our Confluence Service Desk and I have admin rights to that Confluence JSD space as well.

Error Message: Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing.

![confluence jsd.PNG](/t5/image/serverpage/image-id/136048i6024701BF33DCC5E/image-size/large?v=v2&px=999 "confluence jsd.PNG")


Answers:
author: Shannon S
body: Hello [@ss](/t5/user/viewprofilepage/user-id/1910665),

Are you still encountering issues with creating pages in Confluence? As Brant mentioned, your question appears to be related to Confluence Cloud, but your screenshot shows Confluence Server. Can you confirm your Confluence version so we can adequately support you?

I had a look in our support queue to see if you could get in touch with us, and I see you have created a few support tickets since then, but I don't believe it's about this same issue. I recommend raising a support ticket for this because then we can look at your log files and understand why you're not able to create a page.

Let me know if you have any trouble raising a ticket or if you need my assistance!

Take care,

Shannon


author: Brant Schroeder
body: [@ss](/t5/user/viewprofilepage/user-id/4046724) I would suggest clearing your cache and seeing if that fixes the issue. I will escalate this to support because in the past this has occurred when there are issues with the hosting. Let me know if clearing your cache does anything.

comments: author: ss
body: Hi Brant, Thanks for looking into this issue.

We have cleared the cache and history and still facing the same issue.

I have tried to create a page in Incognito window and found the same issue.

And please be aware we are facing the same issue for all 3 browser we have (Google chrome, Internet Explorer, Microsoft Edge).


author: Brant Schroeder
body: I will escalate to Atlassian so they can look at your account.


author: Brant Schroeder
body: Looking at the screenshot it looks like you are on server. Did you recently do any updates to the application? Did you recently turn on collaborative editing? Are you using a proxy?


Tags: server
Exporting published content to a Corprate template
Asked by Naveen Chandra Voruganti:

My company expects all communication in word/ppt follows the corporate template.

Is there a way I can set the word template that my team exports out into.


Answers:
author: Kurt Klinner
body: [@Naveen Chandra Voruganti](/t5/user/viewprofilepage/user-id/4322359)

Hi Naveen

welcome to the Atlassian community.

Think on cloud you have only limited options to modify the export directly, so you might want to check the 3rd party apps listed below

[https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?hosting=cloud&tab=overview)

[https://marketplace.atlassian.com/apps/4909/content-exporter-word-pdf-html?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/4909/content-exporter-word-pdf-html?hosting=cloud&tab=overview)

Cheers

Kurt


Tags: cloud

confluence-cloud
I have to reinstall my confluence
Asked by Jinho Lee:

Dear Sir/Ma'am,

I purchased a confluence server license in Nov-2019. (The 11 USD license for my personal use only).

I installed it on my ubuntu PC, but my ubuntu crashed and I had to reinstall it.

So, all the confluence data has been lost except for backup files and database that I have regularly backed up.

So, I have to reinstall the confluence on the same PC but I don't know which version I can download because my maintenance period is already expired and I don't remember my having-used version.

Could you let me know which version shall I have to download, please?

My ID is \<email address removed by Atlassian to maintain privacy\>

Thanks and Regards

Jino


Answers:
author: Brant Schroeder
body: [@Jinho Lee](/t5/user/viewprofilepage/user-id/1642784)

If you have the DB you can find the last version that you had and this is what you will want to install to restore.

```
SELECT TOP 1 BUILDNUMBER 
 FROM CONFVERSION 
 ORDER BY INSTALLDATE DESC;
```

Once you get the build number you can find it on this list to find what version you need to install. [https://developer.atlassian.com/server/confluence/confluence-build-information/](https://developer.atlassian.com/server/confluence/confluence-build-information/?)

comments: author: Jinho Lee
body: Thanks Brant. It helped me find out my build version


Tags: confluence-server

server
Embedded draw.io digram repeatedly asks for authorization
Asked by tnicholson:

I have successfully embedded some new diagrams in my confluence page. However almost every time I visit the page it doesn't display the diagrams and asks me to "Authorize draw.io to access Google Drive" which I do every time, but a reload presents me with the same authorization request.

My team mates are unable to see the diagrams at all


Answers:
author: Marija Radovic
body: Hi,

are you experiencing the same issue in other browsers, please? If you temporarily disable all browser extensions and clear cache, does it help? Could you please check if 3rd party cookies are allowed?

Thanks,

Marija

comments: author: tnicholson
body: Yes, it still happens. Also I don't see how cookies and cache should effect this as this should be done server-side, not in my browser


author: Mohamed Mohamedin
body: Hi,

When you embed a diagram from Google Drive, we don't copy the diagram to Confluence, rather we link to it (to respect the restrictions you set on the file). So, we need to access the file from Google Drive every time the page is opened. This is why we need to use cookies.

In addition, your team mates won't be able to see the diagram unless it is shared with them. So, if you have a company account with Google, you can share the diagram at the company level or with each one in the team. They also need to login to their Google account to have access to the diagram.

This way the diagram is viewable only to those you allowed and also updated whenever the diagram in Google Drive is updated.


author: Marcus Hunger
body: I have the same problem. Sometimes embedded diagrams load, most of the times they require authentication again. I have a page with two diagrams where sometimes one of them loads, and the other one does not. That's very frustrating.


author: David Benson _draw_io_
body: [@Marcus Hunger](/t5/user/viewprofilepage/user-id/1266182)Do you have multiple Google accounts logged into that browser window?


author: Marcus Hunger
body: Yes


author: David Benson _draw_io_
body: If the default google account is not the one you're logged in with for the drawio viewer, the default can reset the token. If it's chrome try using one profile per browser window.


author: kshalle
body: Sadly, one profile per browser window doesn't solve the issue.. other ideas?


author: kshalle
body: To be more precise.. when draw.io is open, it is logged into an account (upper right -- that is the account draw.io uses for gdrive -- ex: myname@gmail.com). This account has to match the default account of the window. Even if all tabs in the window are open to that account.. the re-authorization still happens if those tabs don't match the default. "default" means when you first open Chrome, it asks which account -- that is then the default for the window and all child windows.


author: David Benson _draw_io_
body: "when draw.io is open", what is "draw.io" specifically in that case?


Tags: cloud

confluence-cloud

draw.io
Why doesn't formatting in Confluence persist when creating Jira tickets from table?
Asked by Susan Becker:

I am using the product requirements template in Confluence to create the requirements for the project. I have the requirements in the table which I used Confluence formatting (from the selectable options at the top of the page) to make information within a specific requirement bulleted or numbered. I also have some rows in the table that don't have bullets/numbering but bold or italics on select text instead.

When I use the jira feature to "create issues from table" the text is imported to the jira description field as running text. All formatting is removed requiring me to then need to edit each requirement individually to make it "readable" if the description contains more than one sentence. All bold/italics is also removed.

Is there a way to get the formatting to import from Confluence to Jira during the jira ticket creation? It seems very old school and backwards that Atlassian does not keep formatting when using a feature within one product to send the data to another product however I have not been able to find any documentation regarding getting the formatting to maintain from Confluence to Jira.


Answers:
author: Brant Schroeder
body: [@Susan Becker](/t5/user/viewprofilepage/user-id/1561918)

That is a great recommendation and you should suggest it here as a new feature request. I was not able to find anything like that already. <https://jira.atlassian.com/secure/Dashboard.jspa>

My guess is since the editors are different and the applications are on separate code bases that is why it does not keep the formatting. Since they are so tightly coupled I would think it could be done and you should recommend it.

comments: author: Susan Becker
body: Thank you. I did some additional research last night and was able to find several requests from others for this missing feature. Several have been closed by the Atlassian team with a "not in the project plan" response however there are a few that are still open and in the "Gathering Interest" status. It does not appear that they've rolled votes from "closed" into the new open tickets.

Below are the issue numbers I've found for this feature request:

CONFSERVER-59867

CONFCLOUD-65090

CONFCLOUD-59828

CONFCLOUD-59934

CONFSERVER-43017

CONFSERVER-37482

CONFCLOUD-43017

CONFCLOUD-38798

JRACLOUD-62025

CONFCLOUD-46394


Tags: blueprint

cloud

format

jira
Changing document ownership using admin or batch functions
Asked by Veronica Burton:

Hello!

We are currently migrating hundreds of documents from one Wiki (ConnectMe) to Confluence and would like to know how to reassign documents to specific owners, since the batch will create them all under the ID of the person executing the API script.

So far we have been using the Copy function to create a new document (by the new intended owner) and then deleting the original document that was created by the batch owner. It is very time consuming.

Our understanding is that there's no way to go into a page and use an admin override function to change the page owner (although that is exactly what we need!). It's been about a year since I asked how to do this, so I thought I'd ask again.

Has anyone done this type of a bulk migration/change of ownership before? We are dealing with thousands of documents and NOT having to manually Copy all of them is of great interest to me. Thank you!


Answers:
author: Kurt Klinner
body: [@Veronica Burton](/t5/user/viewprofilepage/user-id/4281584)

Hi Veronica

welcome to the Atlassian community

there is a KB article available on how to change the creator of a page, that describes direct - not officially supported - modifications in the database

<https://confluence.atlassian.com/confkb/how-to-change-the-creator-of-a-page-720830744.html>

Hope that helps

Cheers

Kurt


author: Nicholas Wade
body: 2 problems with this answer:

1) You need to be able to run SQL queries against your database

2) It's not for Confluence Cloud - it's for **Server and Data Center Only**


Tags: confluence-server

server
When Attempting to Load an attached .xls or .xlsx file using the View Excel Macro in a confluence pa
Asked by Emily Van Santen:

When Attempting to Load an attached .xls or .xlsx file using the View Excel Macro in a confluence page after attaching an Excel file to a page and try to insert the view Excel macro, the macro menu doesn't show the attached Excel file in the relevant drop-down field. As a result, I'm not able to insert the attached Excel file into my page. There is nothing in the error logs indicating that any is wrong. And this only occurs in some pages.


Answers:
author: Oki__PolarisOffice_
body: Hello,

I would like to recommend another macro for inserting an excel file in a confluence page.

[Polaris spreadsheet for Confluence](https://marketplace.atlassian.com/apps/1223556/polaris-spreadsheet-for-confluence)

Please check YouTube clip guide to show how to insert an excel file in a conflunce page using this app.

[https://www.youtube.com/watch?v=OELp_2G62oI](https://www.youtube.com/watch?v=K74_FNnlIF8)

Free trial for a month is also available. please check it.

comments: author: George Adams
body: Thanks for sharing, will check it out


Tags: new-to-confluence
Invitation to Confluence stuck in authentication loop
Asked by Char Zvolanek:

I work for a corporation with multiple business units (BU).   
Each BU has a different instance of the Atlassian stack.   
We all use single sign-on through Microsoft services to authenticate.

I was issued two email addresses by Corporate IT. One designating my BU and one with the corporation name.

I need to collaborate with another BU in my company. I was invited to their team site allscripts-nanthealth.atlassian.net

Their administrator said he invited me using my CORP email address. He also said that their confluence IS NOT using the single sign-on service from Microsoft.

When I follow the link in the invitation "Join the Team" I am invited to Pick an Account to sign in with my corporate credentials - the grey box shows my CORP email address and the status of "signed in". I choose that account. I authenticate fully and am taken to my BU Atlassian Home page. When I try to navigate to the Confluence page that I have been invited to, by the other BU, I see a page that says, "Try a different account" then shows my BU email address "doesn't have access to this content on Confluence."   

We can't figure out why my BU email address is being inserted into this process.

We can't figure out why I can not successfully access the Confluence site for the other BU. Does it have something to do with the fact that my BU has integrated Single-sign-on while the other BU reports that they have not?


Answers:
author: Diego
body: Hello there [@Char Zvolanek](/t5/user/viewprofilepage/user-id/3849344)!

As I understand, you have been given access to another Confluence Site but you are still unable to use it.

The first thing we can try is to rule out interference of your other account session.For this, we can either:
> 1. Open a new browser window in Incognito/Private mode
> 2. Use another browser where no Atlassian account is logged in

After you do one of the above, we can:
> 1. Log into the account that was given access to the site
> 2. Navigate into the site that you were given access

Also the Confluence site admin must make sure that you have enough permissions to access the site. Here we have some documentation that can assist the administrator on this:
> * [What are Confluence Cloud permissions and restrictions?](https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/)
> * [Manage global permissions](https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/)

If the email you refer to as CORP is the same as the one that you used here in our Community, I can tell you that you have been given access to only one site. It might be a good idea for the admin to check if everything is correct.

If need be, you site admin can request support here:
> * [Atlassian - Contact Support](https://support.atlassian.com/contact/#/)

Let us hear from you!


Tags: cloud

confluence-cloud

team
Can users be allowed to create/edit templates within a given Space only without Global Admin perms?
Asked by jaimev:

I have a team with their own Team space in Confluence. Members of this team would like to be able to create templates, share, and occasionally edit/delete these shared templates.

Is there no way to grant a set of users in a particular user group/role so that they have permission to create a template in their Confluence space only, make it available to any logged in user, and then subsequently edit or delete that shared template - But not grant this user group Global Admin permissions? The goal is to give them template creation/edit permissions in a given space only.


Answers:
author: Bastian Stehmann
body: Hi [@jaimev](/t5/user/viewprofilepage/user-id/3664572) ,

They need only the Space Administration permission, not the global one. Then they can create/edit templates.

comments: author: jaimev
body: Thanks, Bastian!


Tags: cloud

confluence-cloud
Tags, references, backlinks in Confluence?
Asked by Matthew Oney:

I've been using labels and these help adding 'references' to the page, but what about sections in the page, or specific words.

Does Confluence have a way to keep track of these? For example, if I have a section in a page and I want to add a '#tag' to that section? Is there a way to do this? Or a workaround?

Thanks!


Answers:
author: the-noob
body: The /Anchor snippet does that


author: Esther Edwards
body: What I did was open the section that I wanted to use for the backlink in another tab. Then I copied the url for it and pasted it in as the link I wanted to use. Hope this helps.


author: Vero Rivas
body: Hi [@Matthew Oney](/t5/user/viewprofilepage/user-id/4237016)

Vote for this issue

<https://community.atlassian.com/t5/Confluence-questions/Labelling-tagging-content-within-a-page/qaq-p/452323>

Cheers


Tags: confluence-server

server
Cloud Layout Size
Asked by Amanda Fasano:

I want to utilize the 2 columns layout but I'd like the left column to be much small than the right, I selected the format where the right column is bigger but is there a way to adjust the columns even more? I like this idea but my left column is going to be the table of contents and that's it, so it doesn't need to be as wide as it is.

Also, any idea how to make the table of contents float as you scroll down the page?


Answers:
author: Anthony Doudt
body: Hi [@Amanda Fasano](/t5/user/viewprofilepage/user-id/4210065) The column width is fixed using Layouts. One idea would be to use a 2-column Table where you can adjust the column widths in combination with a Table of Contents.

I'm not aware of a floating table of contents, but you could use the Table of Content Zone which does allow the links to be at the top and bottom of the page.

Hope this helps


Tags: cloud

confluence-cloud