youngmon/atlassian-qna huggingface dataset:
Auto Fill the "Review Findings Total" beore moving it to Closed
Asked by mummareddy supriya:

"Review Findings Total" is a field that needs to be filled manually. Can this be filled in automatically when the review is closed?

![findinds.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342366iDABFC5289EF3091C/image-size/large?v=v2&px=999 "findinds.PNG")

Only the findings marked "Corrected" or "Postponed" from the Review Findings are to be counted.Either we can do it through automation rules are through post function ? If any one knows please suggest me here.Thanks in advance.


Answers:
author: John Funk
body: Hi Mumma,

Basically, you can create an automation that increments that field by 1 each time an issue is transitioned from one step to another based on the issue type (I think). These are all conditions to your rule.

But your custom field needs to be a number type field if it is not already. And you should default the value to 0.

comments: author: mummareddy supriya
body: I Configured the automation rule As shown in the below image ,while after closing the ticket ,i got one error as

#### [JQL condition](http://kibvsjiraad.global.borgwarner.net/secure/AutomationProjectAdminAction!default.jspa?projectKey=PET#/rule/49/1192) {#toc-hId-351479315}

No subsequent actions were performed since JQL condition did not pass due to error running JQL:  
"(key IN (-431) AND (issue in linkedIssues(-431) AND status in ("Corrected", "Postponed")))" - The value 'Corrected' does not exist for the field 'status'. But Corrected field was there is status. why i'm facing this error .any help should be appreciated.Thanks in advance![auto.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342369iFE75E1132B005147/image-size/large?v=v2&px=999 "auto.PNG") ![48ae9234-e5f1-4d6c-ac38-02296dcb8fdb.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342367iFA8476219BF5C50D/image-size/large?v=v2&px=999 "48ae9234-e5f1-4d6c-ac38-02296dcb8fdb.jpg")


author: John Funk
body: Is the linked issue in the same project or a different project? Does the linked issue use the same workflow as the trigger issue?

Because you JQL is checking the status of the trigger issue, not the linked issue.


author: mummareddy supriya
body: linked issue is from the same project only


author: John Funk
body: Is this a Team-managed project? Company-managed project? Does the trigger issue use the same workflow as the linked issue?


author: mummareddy supriya
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) Its a Team managed project ,Yes the trigger issues uses same workflow


author: John Funk
body: So I am hearing that all of the issues are in the same Team-managed project. And that all of the issue types use the same workflow. Is that correct?

And again, I think your JQL is wrong - I think you are looking for linked issues that are in a particular status - is that correct? Because that is not what the JQL is doing.


Tags: data-center

jira-data-center
N?o estou recebendo e-mail de confirma??o
Asked by brenda bezerra:

Recentemente, precisei criar conta no trello com o e-mail coorporativo da empresa que trabalho para ter acesso aos projetos ligados ?quele e-mail.

Por?m, **o e-mail de confirma??o de cria??o da conta nunca chegou na caixa de entrada e-mail.**

Estou escrevendo de uma conta pessoal, j? que n?o recebi o e-mail de confirma??o, logo sigo sem acesso ? conta Trello pelo e-mail da empresa.

O que fazer quando o e-mail de confirma??o n?o chega na caixa de entrada?

Estou tentando contato h? tr?s dias, aguardo resposta.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. We need to check the specific email address related logs to find the issue and fix the issue. Please create an ticket at <https://support.atlassian.com/contact/> with your email address, so that we can check this issue. Thanks


Tags: trello
Can't access administrator account "email verification issue"
Asked by Ramy Faiad:

While I'm trying to login to my administrator Jira account by Microsoft account, i got "We were unable to verify the email associated with your Microsoft account, so let's do that now."   

I never received the verification email, and contacted our IT team, added all the Jira domains to the white list, they said nothing was blocked and no email was received.  

Also, I am not able to contact Atlassian support, as they are saying that I need to contact them from the admin account which is already blocked.


Answers:
author: Ramy Faiad
body: Thank you, the issue is fixed.

comments: author: Andy Heinzer
body: Hi,

I understand this has been resolved. However I did not take any actions here. Perhaps someone else in Atlassian Support has addressed this elsewhere. If this isn't resolved, please let us know the Atlassian Account Id or the email address of the affected account.

Thanks

Andy


author: Ramy Faiad
body: Hi Andy,  
Yes, the issue has been resolved. Praveen from Atlassian Support reached out to me and explained that the email address was suppressed due to a customer policy error. He mentioned that this could happen if Atlassian received a bounce-back email from the recipient.  

Thanks.


author: Trudy Claspill
body: Hello [@Ramy Faiad](/t5/user/viewprofilepage/user-id/5569366)

Welcome to your Atlassian community.

I have flagged your post to bring it to the attention of the Atlassian team members.

comments: author: Ramy Faiad
body: Thank you


Tags: cloud

jira-cloud
Custom field name varying in issue view as compared to filter view for the same issue.
Asked by Saurabh Chaurasia:

Hi,

I happen to have found myself in a rather odd issue. I have two custom fields of date type \& with same name but different letter casing in the issues on my project. One is 'Due Date' and the other is named as 'due date'. I am entering data in 'Due Date' in the issue view but while filtering issues in 'Filters' I see the same entry reflecting under 'due date' column. Refer the images below.

![Screenshot 2024-08-18 at 9.58.01 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342357iCFE3D218C352C313/image-size/large?v=v2&px=999 "Screenshot 2024-08-18 at 9.58.01 PM.png")

*** ** * ** ***

![Screenshot 2024-08-18 at 10.02.39 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342358iA8E10FF5C40263BC/image-size/large?v=v2&px=999 "Screenshot 2024-08-18 at 10.02.39 PM.png")

Moreover, I am not able to see 'Due Date' as one of the available options while configuring columns for the filter.  

Any explanation on why am I would be seeing this kind of behaviour?


Answers:
author: John Funk
body: Hi Saurabh,

Is this a team-managed or company-managed project?

Can you go to Settings \> Issues \> Custom fields and search for due, and what comes up?

comments: author: Saurabh Chaurasia
body: Hi John,

this is a **company-managed project**

This is what i see in custom fields settings

second and third in the list are the concerned fields

![Screenshot 2024-08-21 at 5.10.54 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342968i894771318375B434/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 5.10.54 PM.png")


author: John Funk
body: Yeah, that's the problem them - You shouldn't have all of those custom fields with the same name!! Plus there is a built-in system field called Due date. That's the field that should be used. These other fields should be deleted or have the names changed.


author: Saurabh Chaurasia
body: Thanks John. I was thinking on the same lines.


Tags: cloud

jira-cloud
Default Issue Type
Asked by ks.hyeon:

Where can I set the default issue type when adding an issue type to the project?  
Currently, EPIC, BUG, TASK, and STORY are shown.

![image.png](/t5/image/serverpage/image-id/202878iC00324FF8D2B6C69/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi [@ks.hyeon](/t5/user/viewprofilepage/user-id/4275095)

Got your Issue Type Scheme and move the desired issue type to the top of the list. Be sure to save it.

Settings \> Issues \> Issue Type Schemes


Tags: cloud
How to auto open and assign subtask to the multiuser field?
Asked by jovana.cica:

Hi,

In the company that I am working for we have need of auto generated subtask.

The US is following:

Once a user create task and add multiple users to Additional Participants field (custom multiuser field), automatically subtasks are opened and assigned to the users from this Additional Participants field.

I've tried several different approaches and none of them is completely working.

Issues that I have:

1. Subtasks are opened only when I add users one by one. If I add three users at once only one subtask will be created.

2. I don't know how to automatically assign users from multiuser field to subtask.

Thanks a lot!

Jovana


Answers:
author: Sachin Dhamale
body: Hi [@jovana.cica](/t5/user/viewprofilepage/user-id/4971645)

Welcome to the Community

Are you using any script to create a subtask whenever user being added to the Participants field?

If yes then you need to see how many user being added to the field and based on count of user you need to create subtask and assign one of the user to that subtask.

comments: author: jovana.cica
body: Hi,

Thanks for reply.

I haven't used script.

I have created rule in Automation for Jira section.

Do you suggest I should rather use scripts?


Tags: cloud
APP licensed for new user
Asked by zz z:

hi

I have a question about app pricing, we have 40 Jira software cloud users, if I have purchased an app in 40-users pricing, then I need to add new users into the product and app, the app will be licensed atomatically for the new user or not ? should I pay for the new users app license?

thanks


Answers:
author: Nic Brough -Adaptavist-
body: On Cloud, yes, your subscription costs will be adjusted for all apps.


Tags: cloud
tickets created yesterday only - JQL
Asked by Szymon Pochopien:

Hi

I am looking to check if my query fits my requirements correctly. I need to check tickets were created yesterday only, not today breached their SLA:

Will this give me the correct results?

created \> -1d AND "Time to Resolution" = breached()


Answers:
author: Sreenivasaraju P
body: Hi [@Szymon Pochopien](/t5/user/viewprofilepage/user-id/4963677) ,

You can try below query. I hope this query may help you.

created \< startOfDay() AND created \>= startOfDay(-1) and "Time to Resolution" = breached()

comments: author: Szymon Pochopien
body: Thank you for your quick reply, have a nice day:)


author: John Funk
body: Hi Szymon,

That should work. Give it a try and see.

comments: author: Szymon Pochopien
body: Confirmed, thank you:)


Tags: jira-cloud

jql
License management Jira Work management?
Asked by Malin Rathjen:

Hi Atlassian community,

my company is considering to use Jira Work management for projects from HR and marketing. We are right now using Jira Software on Premium plan for 400 Users. My question to ask is: would we need to buy Jira work management also for 400 Users or is it separated from the other Atlassian softwares, so that we could only buy 50 licenses for example.

I appreciate your help! Thanks a lot!


Answers:
author: John Funk
body: Hi Malin - Nope, you don't need to buy more licenses - you can start using it right now!

comments: author: Malin Rathjen
body: Hi John, thanks for your quick answer! So do I understood you correctly that with Jira Cloud Premium we can use Jira Work Management for free for all 400 users?


author: John Funk
body: Yes! :-)

Give it a try and see - just create a quick project and had a test issue or two.


author: Malin Rathjen
body: Ah yes, I see that it works :) Thanks for your help!


author: John Funk
body: Wonderful!


Tags: cloud
Process Creation
Asked by David Cossa:

Hi, I wanted to know if it is possible to create sophisticated business processes with jira workflow creation tool. Created similar processes that you can create in power apps or K2 forms and views?


Answers:
author: Karyna Tyrnavska _SaaSJet
body: Hi, [@David Cossa](/t5/user/viewprofilepage/user-id/4971348)

[Smart Jira Forms](https://marketplace.atlassian.com/apps/1227085/forms-checklists-for-jira?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Process-Creation_20220713) add-on exactly meets your needs. For hiding different fields depending on the user use [Form logic.](https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/2144043045/Form+logic)

For item 1,4,5,8 use drag-and-drop form builder

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/205842i450BF33A48B864A3/image-size/large?v=v2&px=999 "image.png")

And one more solution from my team - [Business Process Manager](https://marketplace.atlassian.com/apps/1225573/business-process-manager?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Process-Creation_20220713) plug-in. Try it out if you need to build workflow with dynamic due date, approvers, and automated ticket transition,

comments: author: David Cossa
body: Thank you. This is helpful.


author: John Funk
body: Hi David - Welcome to the Atlassian Community!

I would say yes, it can - but that depends on what you mean by your definition of sophisticated. If you have an example of one such type, we could weigh in on that.

comments: author: David Cossa
body: Hi John, please look at the below scenario:

1. A workflow which has a form, this form has validation fields. In fact, more than one form with different fields but uses one workflow.
2. On the form, you can hide different fields depending on the user.
3. The form must have buttons (e.g Submit, this submit button must also validate fields before submission), which when clicked can move the process to next step of the workflow.
4. Form must be able to manipulate data (like mathematics manipulation and so on. On K2, this is done via views and smartforms, a bit different from Power Apps.
5. Must be able to attach documents on the form and validate if not attached.
6. Must allow pop up message for successful submission, or in some compulsory field is not inputted.
7. Fields must be saved on a DB
8. Must support drop down field (if employee is Junior, Intern, Perm etc). This drop down can either be static data or dynamic from DB  

   Please look at this link and let me know if you can build such. No need to go in detail since it can waste your time but just do a scan through.  
   Workflows: [workflow example (5min)](https://www.youtube.com/watch?v=-btXd_-KClI)

Please see form image example below, and bare in mind each field is connected to a DB field, starred field mean mandatory!

![Screenshot 2022-06-21 183300.png](https://community.atlassian.com/t5/image/serverpage/image-id/202787i74F4585BDFF970E9/image-size/large?v=v2&px=999 "Screenshot 2022-06-21 183300.png")


Tags: jira-cloud

jira-server

jira-service-desk
About issue Type
Asked by ks.hyeon:

Hi,

I need some advice regarding the issue type.

The issue structure for a specific project is defined as follows.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/202685i06D640D104CE54E4/image-size/large?v=v2&px=999 "image.png")

But this part does not apply.  
What did I do wrong?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/202686i15340E2FAE2A2B24/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nic Brough -Adaptavist-
body: Are you trying to edit the issue type of an issue?

You can only directly change issue types on edit when the two issue types are configured identically (at the same level - Epic, issue or sub-task, using the same workflow and field configuration)

comments: author: ks.hyeon
body: thank you I understand.


author: KAGITHALA BABU ANVESH
body: Hello [@ks.hyeon](/t5/user/viewprofilepage/user-id/4275095) ,  

feeling a bit difficulty to understand the above scenario.  
if possible can you add more information please.  

<br />

comments: author: ks.hyeon
body: My explanation was lacking. thank you


Tags: cloud
Approval Workflow
Asked by Aaron Corbin:

Hi everyone.

Hope you are doing well.

I know it is possible to create an approval workflow inside of Jira. But I wanted to understand how the approval is documented. For instance, if I needed to retain evidence of something being approved by x person for audit purposes, can this be can be achieved?

For instance, Microsoft has an approval workflow in Teams that creates a record which you can refer to later on.

Thank you in advance.


Answers:
author: Karyna Tyrnavska _SaaSJet
body: Hi, [@Aaron Corbin](/t5/user/viewprofilepage/user-id/4968682) !

to create an approval workflow inside of Jira try out [Business Process Manager](https://marketplace.atlassian.com/apps/1225573/business-process-manager?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Approval-Workflow_20220621) add-on.

My team has developed it to automate business processes and streamline procedures. Using it, you can add an approver step to your process template. It could be a single person or group of users that'll approve requests in sequential order.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/202778i3F14BB417981D37C/image-dimensions/239x233?v=v2 "image.png")


author: John Funk
body: Hey Aaron,

Only Jira Service Management has built in approvals and the process around that. The other project types/products would need to handle approvals in a different manner - either updating a custom field or having the user record the approval in a comment.

Regardless, there is a history kept for all such changes to the issue.


author: Jack Brickey
body: Hi Aaron,

It's been a while since I played around with approvers and I know they made a number of improvements since I last poured myself into that feature. However, you should be able to use like the following JQL to find issues by a specific approver. I just did a quick test and it seem to work.

"Approvals\[Approvals\]" = approver("jack brickey")


Tags: cloud
I'm trying to duplicate the context on 37 fields when I am cloning an issue.
Asked by Julie Reviglio:

I have a promotion running over 3 periods and need to clone the entire issue including the context fields in the issue's form. Reason is the fields are numerous and it takes time to re-enter the form, is there a quicker way to clone the entire issue, context included and just change the dates on the issue to represent the different periods they appear in?


Answers:
author: Jane Yeoh
body: Hi [@Julie Reviglio](/t5/user/viewprofilepage/user-id/4963795) ,

Welcome to the Atlassian Community! You can easily do this with Jira Automation (Project settings \> Automation) where you can set the fields you're looking to copy over and choose to either Set value upon creation or copy the value from the original issue.

<br />

The rule might look something like this:

Here, I've used a Scheduled trigger and scheduled the rule to run every 1 week. You can of course change this to align with the 3 periods of your promotion.

I've then picked the Clone issue action and chose a few fields to set. You can choose your 37 fields.

![Screen Shot 2022-06-21 at 11.08.46 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/202674i0E5E74F811943512/image-size/large?v=v2&px=999 "Screen Shot 2022-06-21 at 11.08.46 am.png")

Hope that helps!

comments: author: Julie Reviglio
body: Works perfectly, thank you Jane


Tags: cloud
Missing options for Forms and Advanced Forms creator tools?
Asked by tletourneau@globalvisioninc.com:

++**Project board type:**++ Jira Work Management

++**Goal:**++ Create a form that includes checkboxes, radio buttons as well as an option for loading a file.

++**Problem:**++

**Option #1**   
Create a form option accessible from the project board:  
Limits us to 8 fields  
No radio buttons or checkboxes

**Option #2**   
"Advanced Forms" button accessible via Project Settings  
Limitless form length  
Lots of options (radio buttons and checkboxes)  
Missing the ability to add attachments

++**Question**++

Is there a way to either:

Bring radio buttons and checkboxes to the original forms?

or

Bring the ability to add attachments to advanced forms?


Answers:
author: Karyna Tyrnavska _SaaSJet
body: Hi, [tletourneau@globalvisioninc.com](/t5/user/viewprofilepage/user-id/4871091) !

If you\`d like to create a form that includes checkboxes, radio buttons as well as an option for loading a file, try out ***[Smart Jira Forms](https://marketplace.atlassian.com/apps/1227085/forms-checklists-for-jira?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Missing-options-for-Forms-and-Advanced-Forms-creator-tools_20220620).***

***![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/202648i5E9376F9CCCA2C09/image-dimensions/216x341?v=v2 "image.png")***

comments: author: tletourneau@globalvisioninc.com
body: Thank you [@Karyna Tyrnavska _SaaSJet](/t5/user/viewprofilepage/user-id/4856887) , we'll take a look. :-)


author: Karyna Tyrnavska _SaaSJet
body: [tletourneau@globalvisioninc.com](/t5/user/viewprofilepage/user-id/4871091) Hope, that it\`ll help you!


author: tletourneau@globalvisioninc.com
body: Thank you again [@Karyna Tyrnavska _SaaSJet,](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4856887)

With that as a known solution, I will bring this to our users to see what they would like to do.


Tags: cloud

forms
How to refresh the issue screen(status of issue) automatically using Forge APP
Asked by Chitra Sankar:

Hi Team,

If I try to update the issue status to the next state using the transition API(  
/rest/api/3/issue/${issueID}/transitions). It's not automatically updating the status on the issue page, we need to refresh the window to see the updated status. Is there any way to refresh the updated status on the issue page without clicking window refresh?. However, I am unable to reload the issue Page automatically.


Answers:
author: Dario B
body: Hi,

Sorry for late reply, however, you can find the answer in the below thread in the developers community:

* <https://community.developer.atlassian.com/t/added-support-for-issue-view-refresh/59101>

Also, for the future, please note that the developers community is the right place to ask app development related questions.

Cheers,  
Dario

comments: author: Iyyappan Rasu
body: [@Dario B](/t5/user/viewprofilepage/user-id/502402) - Thanks for the updates.

we tried implementing above code for forge app using JavaScript in jsx file (but not typescript). It throws below error,

Uncaught (in promise) TypeError: i.view.refresh is not a function  
at testfile.jsx:100:23  
at l (runtime.js:63:40)


author: Dario B
body: Hi [@Iyyappan Rasu](/t5/user/viewprofilepage/user-id/5215863) ,  

As mentioned in my reply above this is not the right place for development related issues. Please post your question to the developers community instead.


Tags: cloud