Unable to link crucible to jira cloud
Asked by revathink:

I have only started , I cannot get this working. When I create application link to jira, I get the below error (image 1). Then if i continue anyways and create one manually at both crucible and Jira. image 2 is what i am seeing on crucible end.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/175581i1B99AD67BA0A2C01/image-dimensions/410x238?v=v2 "Capture.PNG")

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/175580i6C5AC953465C4FAD/image-size/large?v=v2&px=999 "Capture.PNG")

on jira end

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/175589i2D8448F5D857D1A4/image-size/large?v=v2&px=999 "Capture.PNG")

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/175588i3AF50A4EEDC02E61/image-size/small?v=v2&px=200 "Capture.PNG")

I am stuck and not sure what to do. Any help is much apreciated. Thanks


Answers:
author: Nic Brough -Adaptavist-
body: A 503 error means that Jira tried to reach your Fisheye/Crucible, and was successful in the sense that something responded with "I'm here", but it got no further, Fisheye/Crucible did not respond further.

This means that either Fisheye/Crucible has failed (check the service is running) or that it is running on a service that is not set up to be fully accessible to the internet (which is where Jira Cloud is running from)

A very quick test - can you get to Fisheye Crucible on your computer, and see if that 503s. If it works ok, then try exactly the same url from an address outside your network - go to a coffee shop or internet cafe, or shared workspace and try to log into it (without using any VPNs)

comments: author: revathink
body: Crucible is running on my computer and the url i am accessing for crucible is localhost. There is no error on 503 when i try to access cruible alone. The jira is not behind vpn or anything nor is crucible. I thought it might be firewall issue. I have also added rule to firewall. That did not help either.


author: Nic Brough -Adaptavist-
body: Localhost means "this computer", you can't get to it from a remote computer.

You will need to turn your local installation into a server, and put it somewhere that Atlassian Cloud can access it.

You can do this with your current machine if you want, "server" just means "computer that runs a service for other computers to talk to" in this answer. To do that, you will need to

* Work out what your current external IP address or domain name is
* Make sure the outside world can see it on the internet
* Route incoming connections to your Fisheye/Crucible server
* Run your Fisheye/Crucible on the external IP address or domain name (change the base url)

As an example, I run some Atlassian stuff at home.

* My home has a router, and the internet knows the IP for it, so when I'm away from home, I can use that IP address to connect to my router.
* My router knows to pass all inbound HTTPS traffic to a machine that is running a proxying web server.
* My web server proxies my Atlassian from their servers (running on other machines) to relevant URLs, so that I can say:

https://\<my home ip address\>/jira

https://\<my home ip address\>/confluence

and so-on


Tags: integration