Pipeline fails: failed to resolve reference
Asked by Tim Kist:

Getting this issue in Piplelines. Is there a service disruption?

```
rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code [manifests prod-stable]: 503 Service Unavailable
```


Answers:
author: Theodora Boudale
body: Hi [@Tim Kist](/t5/user/viewprofilepage/user-id/2575783),

The engineering team is currently looking into this issue, you can subscribe for updates on the following incident report on our status page:

<https://bitbucket.status.atlassian.com/incidents/p34t0g9dmk2w>

Kind regards,  
Theodora

comments: author: Dominik Feiler
body: Getting exactly the same error message again right now


author: Bea Bugtong
body: Hi! Getting the same issue as well with 500 Internal Server Error:

```
rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code [manifests prod-stable]: 500 Internal Server Error
```


author: Rangana Minesh
body: Same here.

> rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests prod-stable\]: 500 Internal Server Error


author: Ricardo Anders
body: Same issue  

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-docker-daemon:v20.10.24-multiarch-prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-docker-daemon:v20.10.24-multiarch-prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests v20.10.24-multiarch-prod-stable\]: 500 Internal


author: Theodora Boudale
body: Hi everyone,

I believe you were affected by the following incidents which have now been resolved:

<https://bitbucket.status.atlassian.com/incidents/vhr4kf5rqz71>

<https://bitbucket.status.atlassian.com/incidents/19b4rq4rwfqw>

At the top of both pages, there is a link **Subscribe to updates**, if you would like to get notifications when we create, update, and resolve an incident.

Kind regards,  
Theodora


author: ???
body: ##### Error {#toc-hId--1532258026}

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests prod-stable\]: 500 Internal Server Error  

I tried to upgrade docker image from node: 16.14.0-slim to 16.14.0  
and this is happening.


author: Bjorn Basar
body: Same issue happening right now

\`\`\`

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests prod-stable\]: 500 Internal Server Error  
\`\`\`

comments: author: Theodora Boudale
body: Hi [@Bjorn Basar](/t5/user/viewprofilepage/user-id/1874486), [@Adriaan Swanepoel](/t5/user/viewprofilepage/user-id/5316917) and [@???](/t5/user/viewprofilepage/user-id/5316921),

I believe you were affected by the incidents we had earlier today:

* <https://bitbucket.status.atlassian.com/>

The incidents have been resolved now, our apologies for the inconvenience this may have caused to you and your team.

At the top of the status page, there is a link **Subscribe to updates**. You can use that if you would like to get subscribed and get notifications when we create, update, and resolve an incident.

Kind regards,  
Theodora


author: Adriaan Swanepoel
body: Same issue here right now:  

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests prod-stable\]: 500 Internal Server Error


author: mohammed rawashdeh
body: same problem happening RN

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-docker-daemon:v20.10.24-multiarch-prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-docker-daemon:v20.10.24-multiarch-prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests v20.10.24-multiarch-prod-stable\]: 421 Unknown

comments: author: dionizioaf
body: Im having the same problem today as well.

\`\`\`  
rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-docker-daemon:v20.10.24-multiarch-prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-docker-daemon:v20.10.24-multiarch-prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests v20.10.24-multiarch-prod-stable\]: 421 Unknown  

\`\`\`


author: Rob Serranilla
body: having the same problem as well


author: jabion
body: Same problem here in my pipelines


author: Santiago Bertola
body: [@dionizioaf](/t5/user/viewprofilepage/user-id/5147877) I was experiencing the same issue, but now is working properly.


author: dionizioaf
body: Just tried again and its working now.


author: Bea Bugtong
body: Hi! Getting the same issue as well with 500 Internal Server Error.  

```
rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code [manifests prod-stable]: 500 Internal Server Error
```

EDIT: Sorry, this was meant to be a reply to the comment above.


Tags: bitbucket-cloud

bitbucket-pipelines

cloud