youngmon/atlassian-qna huggingface dataset:
Unable to go into confluence admin page, how to change it?
Asked by Rafa? Leoniak:

Hi!

I have a problem with confluence admin. It shows me and the other admin that we do not have permission to enter that page. What make impossible to change any settings in confluence.

We have rights:

- admin

- site-admins

- jira-administrators

What I have noticed there is no kind of confluence-administrators...

What can I do to fix it?


Answers:
author: Thomas Schlegel
body: Hi [@Rafa? Leoniak](/t5/user/viewprofilepage/user-id/1200722)

if you haven't change the default settings, the administrators and the system-administrators groups include the Confluence Administrator permission:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/17729iA772EA5A712AE589/image-size/large?v=v2&px=999 "image.png")

Which page do you want to open?

comments: author: Rafa? Leoniak
body: I need to clarify, this problem concern server version.

The problem is that none of administrators cannot go to Confluence Administrator.

And all administrators have this permissions that you mentioned.

This issue probably happen after migrating apps to the new server. On old one everything works fine, I haven't changed anything in permission settings.


author: Nic Brough -Adaptavist-
body: This looks like you have tried to migrate from Cloud to Server. On Cloud, you don't get access to the full admin account, but when you export your data, it inserts a system admin so you can get access (And hence grant other people access)

Did you try the system admin login after download?


author: Rafa? Leoniak
body: It was migration from server to server so that's not this.


Tags: server
How create a system-administrators?
Asked by anton_prusak:

![1234.png](/t5/image/serverpage/image-id/17733iF93F20E39B8CBE28/image-size/large?v=v2&px=999 "1234.png")I don't see system-administrators in general how to me to add myself to this group?


Answers:
author: anton_prusak
body: I have created the new administrator and everything has earned! thanks!


author: anton_prusak
body: i'm in space permissions![769b989115.png](https://community.atlassian.com/t5/image/serverpage/image-id/17744i8FD2B0C7C19562B6/image-size/large?v=v2&px=999 "769b989115.png")

Trouble in "??????????? ????????" - ??? "Forbidden pages"


author: Nic Brough -Adaptavist-
body: No, any admin can go to the space settings.


author: anton_prusak
body: As to me to get pages from forbidden?

I think that only the system administrator can do it


author: Nic Brough -Adaptavist-
body: So, the group exists, and from this behaviour, it is a group named for system-admin access.

As I already said before, you will need an existing system admin to add you to it.

However, now you've posted the text, I can see that you are on Cloud. Where only Atlassian get system admin access. So you will not get that.


author: anton_prusak
body: nice)))))

As to me to get pages from forbidden? ))


author: Davin Studer
body: Also, one thing of note if you are on Confluence Cloud you cannot become as system administrator. That role is reserved for Atlassian. The most you can be is a Confluence Administrator.


author: anton_prusak
body: I can create this group, but I can't press "add"![86a2046740.png](https://community.atlassian.com/t5/image/serverpage/image-id/17743i7F9AEC9D2D03684E/image-size/large?v=v2&px=999 "86a2046740.png")


author: anton_prusak
body: But I am the only account in confluence (and Trello ))))


author: Nic Brough -Adaptavist-
body: Same answer - you get an existing system administrator to add you to the system-administration group(s)

If you don't "have enough powers", then you are not an administrator, and need to ask one to make you so.


author: anton_prusak
body: How nevertheless to add the system administrator? )


author: anton_prusak
body: my account![f85508bc70.png](https://community.atlassian.com/t5/image/serverpage/image-id/17742i7005AEEDBBC7CB58/image-size/large?v=v2&px=999 "f85508bc70.png")


author: anton_prusak
body: Pages are in "forbidden". And I see warning: "There aren't enough powers"


author: Nic Brough -Adaptavist-
body: Ok, but you have admin already, so you can just change the permissions on the space.


author: anton_prusak
body: Sorry, mistake in question.

I have transferred spaces from the server and there is no access to editing some pages, the system administrator is for this purpose necessary, and he is absent.


author: Nic Brough -Adaptavist-
body: Ok, step back. What are you trying to do? If you are the admin, you're already in the group.


author: anton_prusak
body: Hm, admin or SYSTEM-admin?

The ordinary administrator - it I is


author: Nic Brough -Adaptavist-
body: You need an existing admin to add you to the group.
How do I change the comment of a page version
Asked by Johannekie Schnetler:

In the bottom of a page there is a space to add "What did you change?" which shows in comments when using the "change history" macro.

If you made a mistake when typing the change comment, how do you edit that comment?


Answers:
author: Thomas Schlegel
body: Hi [@Johannekie Schnetler](/t5/user/viewprofilepage/user-id/1200729),

you can't. There's an open Suggestion for that:

<https://jira.atlassian.com/browse/CONFSERVER-52704>

Maybe you want to vote for the suggestion.


author: Michael.Komisarenko
body: After 5 years it has not been implemented.

The product manager plainly answers they have no plans.

Interesting.

Because it is too big now and pretty much monopoly, they behave accordingly.

comments: author: Cordula Schubert-Berker
body: Atlassian's responses to suggestions from the community are - to put it politely - reluctant. There are so many open issues for functions that people requested and voted for. If you just look at all the problems that come with the New Editing Experience which doe not support quite a number of functions the legacy editor did... oh boy.

So, no big surprise there's not been any news on this topic here.
How to make an image scale automatically
Asked by Julie Tholen:

I am using a PNG image on a page and I would like to make it scale automatically with the size of the page.

Right now, unless the page is open to full I get a scroll bar under the image. Ugly.

Can you help?


Answers:
author: Shannon S
body: Hi Julie,

You would either need to write a user macro for this or do it using the HTML macro.

I found a post from the past where a colleague of mine had a macro that he created to do something similar. Perhaps it will help:

* [Solved: how to adjust the size of the image according to width of screen.](https://community.atlassian.com/t5/Confluence-questions/how-to-adjust-the-size-of-the-image-according-to-width-of-screen/qaq-p/360553)

Kind regards,

Shannon

comments: author: Julie Tholen
body: Thank you! I don't have access to the marco template but have asked our Confluence wizard for assistance.


Tags: atl-adm

image

resize
How to set up permissions differently for partner and customer knowledge base with enabled signup?
Asked by Markus Raab:

My goal:

2 JSD projects with 2 linked Confluence KB spaces  
1 of those is meant to be for our customers  
1 of those is meant to be for our partners only

Criteria for our customers:

* They should be able to signup themselves
* They should be able to create a ticket after signup immediately
* They should NOT be able to access the Customer KB space immediately (in our situation we need to verify first if they are actual customers of us, which is at first a manual process)
* They should NOT be able to access the Partner KB space at all
* They should be able to access (read-only) the Customer KB after verification
* They must not require a Confluence license

<br />

Criteria for our partners:

* Signup can be similar as with customers, or we provide them with their accounts (does not matter that much)
* They should be able to create tickets after signup immediately
* They should NOT be able to access the Customer KB or Partner KB space immediately (only after verification)
* They should be able to access the Customer KB and Partner KB after verification
* They should not require a Confluence license if possible

<br />

Manual verification \& permitting:

* Checking with our Salesforce data
* Permission by adding user to an organization in JSD or to a user group, e.g., "customer" group, "partner" group (in this case I am not sure which attempt is better, organization or group)

<br />

Sign-up:

* Self-signup must be possible for customers (however as mentioned, access to the KB should not be given immediately)
* Self-signup should be possible for partners

It seems to me quite complex to solve this? Do you have any suggestions how I can do that?


Answers:
author: Shannon S
body: Hi Markus,

For your list of requirements, I would recommend that you reach out to an [Atlassian Partner](https://www.atlassian.com/partners/search?page=1&products=Jira%20Service%20Desk&locations=Austria) to help with setup of your Jira Service Desk. They will be able to take your list of requirements and ensure that it's set up to your needs.

Let me know if you have any questions about that.

Regards,

Shannon


Tags: access

jira-service-desk

knowledge-base

licence

organization

permission

user-management
Confluence: I want to use the epic name as a filter in jira issue macro
Asked by Nanda Kops-Assendelft:

In Confluence I inserted a JIRA issue macro. I can perfectly search for all JIRA issue with a certain description and then select some or all. But now I want to search and select all JIRA issues which have the same epic link.

And is it possible to set the default order based on a certain column (so when I use the option "display as table").


Answers:
author: Thomas Schlegel
body: Hi Nanda,

this JQL returns all the issues associated to an epic ordered by a column:

"Epic Link" = "epic name" order by \<...\>

comments: author: Nanda Kops-Assendelft
body: Thanks! Works for me.


author: Thomas Schlegel
body: You're welcome, [@Nanda Kops-Assendelft](/t5/user/viewprofilepage/user-id/1135457)

If you think, your question is answered, please accept the answer as solution with the check marker.

With such a marker, other users may find answered questions more easy.

Thank you


Tags: jira
Login Issues Confluence Site
Asked by Gregor Weber:

Hello together,

i have a question about logging in to an Confluence Site.

Anonymous login is disabled so that everybody who wants to enter Confluence needs to log in with their LDAP credentials.

The problem now is that when somebody wants to enter Confluence it displays "not allowed".

If i set an AD group which everybody includes it works but than it says that were under licensed.

We do not need more admins for those Conflunce server we just need that every AD (LDAP) user can access one Confluence site and needs to enter their credentials.

Thank you


Answers:
author: Shannon S
body: Hi Gregor,

Each person that has access to login to Confluence regardless if they're an admin or not will need a Confluence license.

Can you confirm if this is the trouble you're having? You'll need to make sure to purchase a license for each person that will be in the LDAP group with access to Confluence.

Regards,

Shannon

comments: author: Gregor Weber
body: Hello Shannon,

thx for your reply, exactly thats the problem.

We don\`t want to make that site public without any restriction...

best regards

Gregor


author: Shannon S
body: Hi Gregor,

In that case, you will need to give each user a Confluence license. So you will want to make sure your license tier matches the number of users in your LDAP group.

Regards,

Shannon
customize default "Include a message" in Share page
Asked by SDB Admin:

Hi.

I just upgraded Confluence from version 5.10 to version 6.6.

The new version shows **2** main differences about "Share" button:

1. when you click "Share", a message like "*Take a look at this page"* appears by default in the "Include a message" area. The same area was void in version 5.10.  
   Since I frequently use Share button and don't want to change this message every single time, **is it possible to change default message? How?**
2. Now, a new "*View Page* " button appears in the email received by the 'Share' procedure.  
   In the mail text, since ever, page title is already shown as link, so that button seems like a useless double.  
   **Is it possible to hide "*View Page*" button? How?**

Any ideas?

Thank you in advance.


Answers:
author: Lauretha Rura
body: Hi [@SDB Admin](/t5/user/viewprofilepage/user-id/1200342),

Specifically for your first question, I believe you may modify this message by modifying the following parameters in your messages.properties of the responsible plugin - \<Confluence-Installation\>/confluence/WEB-INF/atlassian-bundled-plugins/share-page-6.1.2.jar (this is the plugin version in my local Confluence 6.6.3 instance)

- share.dialog.message.placeholder.page

- share.share.empty.comment.page

(!) Please do take note that you'd also need to [unpack the plugin JAR file](https://confluence.atlassian.com/confkb/how-to-edit-files-in-confluence-jar-files-103711179.html) first to modify these parameters.

I'll update this post again should I find the answer for your second question :)

Cheers


Tags: share
Why do I do not get an Email when I am tagged ?
Asked by Vishnu_Shukla:

when i tag an email id in jira ticket, notification doesn't send out.


Answers:
author: Nisha Hajamohideen
body: Please check the article in <https://confluence.atlassian.com/jirakb/mention-share-notification-not-sent-to-any-users-when-a-certain-specific-user-is-triggering-the-event-712411626.html>
Live search filter not working
Asked by Whetu Te Maiharoa:

Using the Confluence Search option at the top of the screen.

As soon as you start typing the search box starts to populate strait away.

When I use the Livesearch macro the macro only starts populating one you have completed a whole word.

Confluence server version 6.2.3

Using chrome


Answers:
author: Shannon S
body: Hello!

The quick search doesn't use the same technology as Live Search and thus it isn't currently expected to work that way, but we do have a feature request for this:

* [CONFSERVER-39920](https://jira.atlassian.com/browse/CONFSERVER-39920)

Please vote on the request to show your interest in such a feature.

Thank you for your understanding!

Regards,

Shannon
How do I sort comments on a page from most recent to oldest?
Asked by David Sandberg:

The default appears to be first comment (oldest) to last comment (most recent). How can I change the order.

Thanks!


Answers:
author: Patrick Cartier [Candylio]
body: [@David at David Simpson Apps](/t5/user/viewprofilepage/user-id/781462) has answered this question before in this blog post:

<https://davidsimpson.me/2012/01/24/how-to-reverse-the-order-of-comments-on-confluence-pages/>

hope that helps!

comments: author: David at David Simpson Apps
body: \^\^ what [@Patrick Cartier \[Candylio\]](/t5/user/viewprofilepage/user-id/335730) said ?


author: David Sandberg
body: Unfortunately not. My institution blocks access to HTML in Confluence so I can't implement the recommended change.


author: Patrick Cartier [Candylio]
body: Even if you're a Confluence Admin?

Maybe you can ask the Confluence admin to do it for you


author: Heth Siemer
body: Is there an update to this article that doesn't use the HTML macro? We have that disabled in our instance due to security and performance impacts.


author: David at David Simpson Apps
body: Hello, my blogpost linked above does not use the HTML macro.
Enable page tree in in mobile web view
Asked by Michael Woods:

When browsing Atlassian's own documentation on a mobile device, it is possible for me to access the page tree. We are on the very latest 6.8 Server edition on our site, and we don't seem to have that option.

I realise accessing the page tree is now possible in the Android/ios apps, but I'm specifically interested in just the mobile web view.

Does anyone know how to achieve this?![tree_collapsed.png](/t5/image/serverpage/image-id/17670i05C14C808815CEB9/image-size/large?v=v2&px=999 "tree_collapsed.png")![tree_expanded.png](/t5/image/serverpage/image-id/17671iD2677870EE551321/image-size/large?v=v2&px=999 "tree_expanded.png")


Answers:
author: Boris Berenberg - Atlas Authority
body: I believe that Atlassian is using the Scroll Viewport plugin <https://www.k15t.com/software/scroll-viewport>

comments: author: roman
body: Hi Michael and Boris.

Atlassian uses [Scroll Versions](https://www.k15t.com/software/scroll-versions) in combination with [Scroll Viewport](https://www.k15t.com/software/scroll-viewport) to publish and present the docs for end-users.

They publish each version from the master (source) space to a new space and then combine all those published spaces into a version picker in Viewport's theme. If you would like to know more details on how it is done, we have it documented [here](https://help.k15t.com/scroll-viewport/latest/switching-between-spaces-published-by-scroll-versions-128650377.html).

Cheers,

Roman.


author: Michael Woods
body: Thank you.
Unable to add users to Confluence
Asked by John Canales:

I'm having similar issues to this issue i found - <https://jira.atlassian.com/browse/CONFSERVER-37089>

2018-03-21 15:13:32,962 ERROR \[http-nio-8090-exec-5\] \[confluence.user.actions.CreateUserAction\] execute Failed to create user: jcanales2  
-- referer: <http://hou.ccreservoirs.com:8090/admin/users/createuser.action> \| url: /admin/users/docreateuser.action \| traceId: 70b591d0201c4568 \| userName: jcanales \| action: docreateuser  
com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to JIRA home


Answers:
author: John Canales
body: Thank you Ann, this led me to the correct path to fix the problem.

Cheers!

comments: author: AnnWorley
body: That's cool, thanks for following up to let us know you fixed it! If you have time, please tell us what it turned out to be in your case.


author: AnnWorley
body: Hi John,

I understand you are creating a user in Confluence but getting a application permission error from Jira. From that error, I can see there is a Jira user directory defined in Confluence as described in [Connecting to Crowd or Jira for User Management](https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html)

There are a 3 possible causes of the error and some different strategies to resolve it in this article: [Unable to connect to JIRA for authentication - Forbidden 403](https://confluence.atlassian.com/confkb/unable-to-connect-to-jira-for-authentication-forbidden-403-728139630.html)

I look forward to hearing which one works for your case.

Thanks,

Ann
Why don't I find the RST macro on the list of macro, for use in a confluence page?
Asked by toan:

My company uses the cloud offering from Atlassian (Jira and Confluence). I am creating some wiki content and found this tip:

<https://mohamicorp.atlassian.net/wiki/spaces/DOC/pages/70516737/ReStructuredText+Macros+for+Confluence+RST>

However, I don't see the RST macro on the list of macro choice, for inserting into my page.


Answers:
author: Nic Brough -Adaptavist-
body: Because you've not added it to your installation?

comments: author: toan
body: We're using the cloud offering, no installation.


author: Nic Brough -Adaptavist-
body: So, you have not added it to your Cloud system then.


author: toan
body: How is that done? Is that something our administrator can configure/add?


author: Nic Brough -Adaptavist-
body: Yes, adding new macros is an admin thing - they either need to install the add-ons that provide the macro, or write the user macro (or, in my case, copy and paste someone else's code)


author: toan
body: Thanks for actively responding to my question.

You keep mentioning install/installation, I have to ask, are you using the cloud instance of Atlassian? That is, does the url of your Confluence instance look like https://\<yourCompanyName\>.atlassian.com?


author: Nic Brough -Adaptavist-
body: I'm using lots of instances, Cloud, Server and Data Centre. Not sure what my systems have to do with your question though.

I mention installation because your question is about using a macro that needs to be installed on a system if you want to use it.


author: toan
body: Thanks!
How can I see planning made with tempo timesheets on Team Calendars to Confluence?
Asked by Jo?o Baltazar:

I?m trying the Team Calendars to Confluence in conjunction with the tempo timesheets.

The objective is crating a week calendar for the planning made for all teams.

Thanks in advance for any help.


Answers:
author: Minh Tran
body: [@Jo?o Baltazar](/t5/user/viewprofilepage/user-id/1200404) I don't think Team Calendar supports Tempo Timesheets by default

I suggest you to file a support ticket for tempo team here <https://support.tempo.io/hc/en-us/requests/new>

They should provide you better answer about the ability integrating Tempo and Team Calendar from Tempo side


Tags: tempo-timesheets
backup restore confluence without restrictions
Asked by Florin Moldoveanu:

I am attempting to do a restore from one company Confluence into another where the users are not the same. The restore was successful but no page can be accessed and requesting access does not work across instances.

How can I reset the permissions on the destination instance, or how can I export with full access rights?


Answers:
author: Ramona Scripcaru
body: Hi Florin,

It seems that this space was imported, and you will have to **Recover permissions** for it as you have mentioned the users are not the same from the source instance to the target instance.

Can you please Navigate to:

1. **Administration**
2. **Space Permissions**
3. Here you should see the space in subject
4. Click on**Recover Permissions**
5. After this **Recover Permissions** button will be replaced with **Manage Permissions** and setup the new permissions set

If you still have any issues, I can create a case for you and investigate this further.

Cheers,

Ramona

Atlassian Cloud Support


author: Vickey Palzor Lepcha
body: Did you get about somewhere on this Florin ?

comments: author: Florin Moldoveanu
body: No, I gut stuck more. I deleted the space and I tried to re-imported but I got the following error:

A space with key \*\*\*\*\*\* already exists.


author: Vickey Palzor Lepcha
body: I would suggest to get the backend database checked - clear the content and reimport.


author: Florin Moldoveanu
body: the database is in the cloud - no access. I cleared the content and tried again: same result


author: Vickey Palzor Lepcha
body: Florin - you better create a support ticket if it is in Cloud.


author: Vickey Palzor Lepcha
body: Florin - you should have atleast one common user id to login to the new confluence and give permissions to the rest of the new users.

comments: author: Florin Moldoveanu
body: thanks


author: Florin Moldoveanu
body: there are 2 separate companies with no common infrastructure, one in UK and one in US at the end of a commercial collaboration. The received Confluence export was a zip file.

comments: author: Florin Moldoveanu
body: both parties use the Atlassian cloud


author: Vickey Palzor Lepcha
body: Were the previous users from Internal Directory or an External Directory ?

comments: author: Florin Moldoveanu
body: there are 2 separate companies with no common infrastructure, one in UK and one in US at the end of a commercial collaboration. The received Confluence export was a zip file. Both parties use the Atlassian cloud