youngmon/atlassian-qna huggingface dataset:
How can I get all fields for jira automation?
Asked by Tacictus Anon:

Hello there,

I'm trying to send a web request with custom data which includes all the custom fields within an issue. My custom fields change between issues depending on type of issue (specified as a label). It's obviously possible to get the custom fields by name and use if-else depending on type, but this isn't particularly efficient.

Within the Issue Data option for the webhook body it provides fields data so this feels like it should be possible.

What would be perfect is if there were something like {{triggerIssue.fields}} (or equivalent).

Thanks.


Answers:
author: Bill Sheboy
body: Hi [@Tacictus Anon](/t5/user/viewprofilepage/user-id/5547130) -- Welcome to the Atlassian Community!

When using Send Web Request in a rule to contain *all supported fields* in the issue, try sending the issue data in the web request body. That is one of the options in the action.

To learn what smart values / fields are *probably, currently supported* , please use this how-to article and examine the fields shown: <https://confluence.atlassian.com/automation/find-the-smart-value-for-a-field-993924665.html>

Please note I indicated "*probably, currently supported*". I recommend experimentation to confirm which fields can be read or updated with rules.

Kind regards,  
Bill

comments: author: Tacictus Anon
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

Thanks for your reply.

Unfortunately the data has to be formatted in a specific way before being sent (has to have a certain JSON structure to be recognised), so sending the issue data as is wouldn't work.

I don't really need data outside of the 'details' and 'description' section within the issue, so any way to get that without having to know which individual fields to reference would be great.


author: Bill Sheboy
body: As you have a defined structure needed, I believe you will need to hardcode it all or use inline conditions to selectively add the elements based on their presence / absence:

<https://confluence.atlassian.com/automation/jira-smart-values-conditional-logic-1081351607.html>


author: Tacictus Anon
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) Thanks, I see. That's a shame, it seems like a pretty basic feature that ought to exist.


author: Nicolas Grossi
body: [@Tacictus Anon](/t5/user/viewprofilepage/user-id/5547130) Welcome you might check jira smart values: <https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/>

HTH

Nicolas

comments: author: Tacictus Anon
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) Thanks for your response. I've looked over the documentation and was unable to find a way of getting/listing all fields (or all custom fields) via a single smart value (although it's entirely possible I've overlooked something).

Is there anything in particular you think might help in this situation?


Tags: jira-server

server
access to alightclientteams.atlassian.net
Asked by Deanna Gresko:

I need access to the following Atlassian team account

**alightclientteams.atlassian.net** .


Answers:
author: Marc - Devoteam
body: Hi [@Deanna Gresko](/t5/user/viewprofilepage/user-id/5547051)

This is a Cloud instance, only the admins of that Cloud can grant you access.

No-one here can and Atlassian will also not grant you access


Tags: atlassian-accounts

cloud

jira-cloud

not-applicable
Can't change my credit card
Asked by Fernando S:

Hi, we're trying to update the credit card which we use for paying the bill for our Jira account, but I'm checking with a colleague with Org Admin profile and we can't find the option in the Billing Menu. We can't add a Billing Admin either. Could you explain to us how to do this?

Thanks a lot


Answers:
author: Marc - Devoteam
body: Hi [@Fernando S](/t5/user/viewprofilepage/user-id/5547110)

Within your cloud instance, go to the Billing section and select a manage link on one of the product lines.

There you should be able to also see the billing detail option in the left menu.

You do need to be set a a technical or billing contact on a licensed product.

Otherwise you can contact [Atlassian Support](https://support.atlassian.com/contact/)

comments: author: Fernando S
body: Hi, I've tried that and the thing is, we don't have the option to add a billing contact. I've already contacted Atlassian Support. It seems to be an issue with users and permissions, Thanks anyway


Tags: cloud

jira-cloud
Reporting on status of subtasks
Asked by dessmith:

I use JIRA subtasks to track action items. I create a user story, then create subtasks in that user story for every action/deliverable.

I would like to extract those actions and their status in a report or dashboard. Wondering if any has had this experience and knows how to do this.


Answers:
author: Amay Purohit_RVS
body: Hi [@dessmith](/t5/user/viewprofilepage/user-id/5547108)

Welcome to the community !!

Since you are on Jira premium, Advanced roadmaps feature can be useful here. However not sure if this can be added as a dashboard gadget. If you would be interested in an app to help with this, you may want to try our plugin.

[Issue Hierarchy](https://marketplace.atlassian.com/apps/1228019/issue-hierarchy-structure?hosting=cloud&tab=overview)

The app shows your Epic and its hierarchy in a tree view. The app can help you easily Sum up values (time tracking/story point/custom numeric fields) to see overall progress for your Issues (starting from sub tasksl) at each parent level, in percentage terms wrt time tracking and story points.

Also there are some special columns, like %complete which shows data based on the completion status of child issues at each parent level.

You can easily add it as a dashboard gadget too. Do try it out.

(Disclaimer: I work on RVS, the vendor for this app)

![Epic Hierarchy - New.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/338100i75A4092655E9465D/image-size/large?v=v2&px=999 "Epic Hierarchy - New.PNG")


author: Matt Parks
body: There are a couple of different basic ways to pull back subtasks in JQL, but it sort of depends on how you want to see the data.

**issuetype in subTaskIssueTypes()** (you'd need to narrow this down further, but it's a start)

**issuefunction in subtasksOf("xyz"**) - - where xyz is a subquery that pulls in the parents of the subtasks you want to display. This is available through Scriptrunner, but it might be part of the Premium version of Cloud

You also could create a team board and use Stories as the swimlane, so all of the individual subtasks would be grouped together in a single swimlane, which would be their parent.


Tags: cloud

jira-cloud
How to Clone Comments in a story
Asked by Jessel Bentley:

Hey guys!!

Can anyone provide some guidance as to how I may be able to clone comments along with my stories? I cloned a story, however the comments were not cloned. Does Jira provide this capability? If so, can someone demonstrate or provide some details on how to do so please.

Thanks guys!!


Answers:
author: Laurie Sciutti
body: Hello [@Jessel Bentley](/t5/user/viewprofilepage/user-id/5523482) \~ have a look here: <https://confluence.atlassian.com/jirakb/how-to-copy-comments-from-the-original-issue-to-the-cloned-issue-1236601599.html>


author: Luka Hummel - codefortynine
body: Hi [@Jessel Bentley](/t5/user/viewprofilepage/user-id/5523482)

If you want to have the comments in your cloned comments have been made by the original posters, you can try our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2758561).

Deep Clone can impersonate the original posters when creating the comments in the cloned issue.

![image-20230824-152029](https://community.atlassian.com/t5/image/serverpage/image-id/336660iD6EF810719CCFC36/image-size/large?v=v2&px=999 "image-20230824-152029")


Tags: cloud

jira-cloud
Can I recover my personal progress from a former company account?
Asked by Stephanie Corby:

I recently changed jobs and thus cannot log in to the account where I had built up a ton of accomplishments, badges, etc. Is there a way to recapture my progress without accessing the old company's SEN?


Answers:
author: Trudy Claspill
body: Hello [@Stephanie Corby](/t5/user/viewprofilepage/user-id/1177144)

Are you talking about badges and accomplishments in the Atlassian community?

Within the community it is possible for Atlassian to take information from one Community account and move it into another community account, but the move will overwrite any information that was in the destination account.

You can make that request by sending an email to communitymanagers@atlassian.com


author: Marc - Devoteam
body: Hi [@Stephanie Corby](/t5/user/viewprofilepage/user-id/1177144)

I think you would need to reach out to Atlassian Support, regarding this topic.


Tags: atlassian-accounts

data-center

jira-data-center

not-applicable
Filter assets shown with Assets Object field by email domain or customer organisation
Asked by Craig Freeman:

Hi,

We've got an assets schema to track customer organisations, locations and floors, due to having a wide range of customers using the service desk from multiple locations.

Is there a way to set the scoping so that users will only be shown objects that are related to their organisation within the service desk.

i.e users can only see (and select) location objects that are relevant to them in the portal.


Answers:
author: Marc - Devoteam
body: Hi [@Craig Freeman](/t5/user/viewprofilepage/user-id/5117865)

Welcome to the community.

How is you schema configured.

Can you show the configuration and what are the object you want to show on the request(s) and how are the custom assets field configured for this?

comments: author: Craig Freeman
body: Hi Marc,

The schema has 3 different objectTypes: Organization, Location \& Floor

Each floor has an attribute that links it to the relevant location and each location has an attribute that links it to the organization that works out of the location.  

On the request we would ideally be able to allow users to select which location and floor is affected. The difficulty here is that we would like the customers to only see assets that are associated with their organization.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336370iC5091D99F5E52747/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336371iB496CDFFB61956D3/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336373iD3DB47C7A4376106/image-size/large?v=v2&px=999 "image.png")


author: Marc - Devoteam
body: Hi [@Craig Freeman](/t5/user/viewprofilepage/user-id/5117865)

You would also need all your users in Assets and link the right organisation to a user.

Then a custom asset fields need to be created and based on the user we could provide the location options and based on the location option in another field the floors could be presented.


author: Craig Freeman
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) ,

Thank you for getting back to me on this. Would there be any way to avoid adding in all of the users to assets or to pull this information from the service desk organizations + customers?   
There are 116 Customer organizations in the system currently each representing customers with 50-100+ users which may be submitting tickets to the service desk.

I was hoping to be able to use the user's email address domain or the organisation which is set in the service desk project as part of the filtering process, is this not possible?


author: Marc - Devoteam
body: Hi [@Craig Freeman](/t5/user/viewprofilepage/user-id/5117865)

No you can't as you need to relate an organisation based on the user

So you need to reference this in assets, otherwise any user can select any organisation and related information if you just have asset custom fields


Tags: cloud

jira-service-management

jira-service-management-cloud
Add Line to Checklist
Asked by Scott Epperson:

I am creating Automation checklists for created tickets. In the checklist, I would like to add a line item that does not require a checkbox.

Does anyone know if this is possible?

Thank you for your assistance.


Answers:
author: Nicolas Grossi
body: [@Scott Epperson](/t5/user/viewprofilepage/user-id/4971235) Welcome! Could you please paste your rule ?

Nicolas

comments: author: Scott Epperson
body: The text is as follows:

\>\> Termination Verification  
\* Add Manager as Reporter  
\* Suspend and Deprovision user account in ADaxes  
\* Check inventory system for assigned equipment  
The following steps should be completed if equipment is assigned:  
\* Begin the equipment return process, if applicable  
\* Designate all assigned equipment as Pending Return  
\* Provide list of assigned equipment to Manager  
\* Suspend mobile device lines, if applicable  
\* Alpharetta office equipment recovered  
\* Ticket placed in Pending Return, if applicable  
\* Equipment checked into inventory system or retired, if applicable

I have attached an image of the rule builder as well. ![Checklist.png](https://community.atlassian.com/t5/image/serverpage/image-id/336357i4013E09B3EB7A68E/image-size/large?v=v2&px=999 "Checklist.png")

I am trying to make "The following steps should be completed if equipment is assigned:" not have a checkbox.


author: Gracjan Weso?owski _HeroCoders_
body: Hi [@Scott Epperson](/t5/user/viewprofilepage/user-id/4971235)

My name is Gracjan, I'm Customer Success Expert at HeroCoders, the team behind the [Issue Checklist app.](https://marketplace.atlassian.com/apps/1213231/issue-checklist-for-jira-pro?hosting=cloud&tab=overview)

I assume that's what you are using based on that custom field. To add a line without a checkbox, like a header or a separator, please add --- before your text, please see the example:

\>\> Termination Verification  
\* Add Manager as Reporter  
\* Suspend and Deprovision user account in ADaxes  
\* Check inventory system for assigned equipment  
**--- The following steps should be completed if equipment is assigned:**   
\* Begin the equipment return process, if applicable  
\* Designate all assigned equipment as Pending Return  
\* Provide list of assigned equipment to Manager

Let me know if that works for you :)

For details about other formatting options, please refer to our [documentation here.](https://docs.herocoders.com/checklist/formatting)

Cheers!

Gracjan


author: Scott Epperson
body: That worked! Thank you very much for the help as well as the documentation link.


author: Marc - Devoteam
body: Hi [@Scott Epperson](/t5/user/viewprofilepage/user-id/4971235)

Welcome to the community.

Are you using a marketplace app for the checklist and if so which app?

Depending on the app it might be possible to add this.


Tags: cloud

jira-cloud
User Story Subtasks
Asked by Tony Perera:

I have used many tools to run SCRUM Projects in last 20 years. In JIRA I Use Sub Tasks assign multiple people (QA/ Dev/Tech Writer) working to the User Story, Is this recommended way of doing SCRUM on JIRA ?


Answers:
author: Nicolas Grossi
body: [@Tony Perera](/t5/user/viewprofilepage/user-id/5547056) Welcome! Epic - USs - Sub tasks.

Nicolas

comments: author: Tony Perera
body: Thanks Nicolas


Tags: cloud

jira-cloud
Submitting a support ticket for SSO
Asked by Deanna Gresko:

I need to enter a support ticket to configure SSO for a new platform we just purchased called 6Sense. I do not have access to Jira to enter a support ticket. What is the process to get access?


Answers:
author: Mikael Sandberg
body: Hi [@Deanna Gresko](/t5/user/viewprofilepage/user-id/5547051),

Welcome to Atlassian Community!

You should contact your IT Support team and they should be able to help you get access or point you in the right direction. The community mainly made up by Atlassian customers and as such we do not have access to other customers instances.


Tags: atlassian-accounts

cloud

jira-cloud

not-applicable
How to use the "Run Automation Test" option in Jira application?
Asked by Suneel:

Hi Team,

I'm queries to use the "Run Automation Test" option in the Jira application. I have tried the option and executed one test case unfortunately, a few of the expected test results vanished after the execution. Did I miss anything?

Is this a beta version?

Can you please help with this?

We will be glad if the Jira team provides the KT on this.

Thanks,

Suneel Borra


Answers:
author: Nicolas Grossi
body: [@Suneel](/t5/user/viewprofilepage/user-id/5547035) Welcome! Are hyou using any special plug in ?

Nicolas

comments: author: Suneel
body: I'm not using any special plug-in, My organization uses a paid version of the Jira/Bitbucket application.

I want to know how this functionality is working? How does this run the test scripts.etc?

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/336431iBFC3540B7705298A/image-size/large?v=v2&px=999 "Untitled.png")


Tags: cloud

jira-cloud
i am not able to try jira
Asked by Manik Lakhwani:

i am not able to try jira after adding website name i am getting error i have tried 3-4 times, i am seeing error as 'something wrong happened at our end ' and the issue id is

238fa0e5d395448cacaaf6763bf29cfb


Answers:
author: Manik Lakhwani
body: still same issue


author: Seon Shakespeare
body: Hey [@Manik Lakhwani](/t5/user/viewprofilepage/user-id/5547045)

Welcome to the community!

The "at our end" part suggests it's could be a glitch on Atlassian's side, but you could try clearing your browser's cache and cookies or using incognito mode, just in case.

If that doesn't work, I'd recommend heading over to the Atlassian Support portal: <https://support.atlassian.com/contact> and raising a ticket with the details. Be sure to mention that issue ID so they can track it down.

Hope this helps!


author: Nikola Perisic
body: Hello [@Manik Lakhwani](/t5/user/viewprofilepage/user-id/5547045)

Have you tried clearing your cache and also starting in incognito mode?


Tags: cloud

jira-cloud
JIRA plugin for MS Co-Pilot
Asked by Arvind:

Hello All,

Can anyone help me from where I can enable JIRA plugin for MS Co-Pilot on my cloud instance


Answers:
author: Nicolas Grossi
body: [@Arvind](/t5/user/viewprofilepage/user-id/5341889) You might contact support as you have a premium account


Tags: cloud

jira-cloud
How to change order of Xray test cases in Jira?
Asked by Finny Biju George:

I have created xray test cases in an issue. Their number is ascending, but they are being displayed in descending order in the issue. Is there any way to change them to ascending order?  

![Screenshot 2024-07-18 181208.png](https://community.atlassian.com/t5/image/serverpage/image-id/336337i85B3C84656B4C69C/image-size/large?v=v2&px=999 "Screenshot 2024-07-18 181208.png")


Answers:
author: Nicolas Grossi
body: [@Finny Biju George](/t5/user/viewprofilepage/user-id/5547015) Welcome! You might contact xray support team.

Nicolas


Tags: cloud

jira-cloud
Wanted Automation rule for sending mail to customer if there is no reply
Asked by Santhosh Raj:

I have some issues in sending email to the customer.  

We wanted to send an email if the reporter(Comment) is not responding more than 3 days as a comment.   
So If there is no comment updated. We need to send an Automated mail to the reporter Stating like "Response Needed for completing the request and so on......"  

Is there any way we can set up an Automation rule for this in Jira Automation.


Answers:
author: Jan Westphal
body: Hello [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233)  

We currently have two solutions implemented for this use case:  

1. if you are working with a JSM project you can use SLAs. Define an SLA that tracks a "waiting for customer" status. If this SLA is breached you can trigger an automation from it with the "SLA threshold breached" trigger.  

<br />

2. If you don't want to use SLAs or are not working in an JSM project you can use smart values and a custom date field to track when the reporter (or someone else) made their last comment and use it in a JQL statement to trigger an e-mail.  
(<https://community.atlassian.com/t5/Jira-questions/Query-for-Last-Comment/qaq-p/1814521>)  

<br />

A further solution would be the use of an addon that can provide this information more easily for you to sue in an JQL statement like Scriptrunner.  

Hope this helps, if you need more information let me know.


Tags: automation

cloud

jira-service-management

jira-service-management-cloud
How can we prevent a user not to move to Resolved statues unless and until all PRs are merged
Asked by prasad biddika:

Hi

Thanks for your support

How can we prevent a user not to move to Resolved statues unless and until all PRs are merged?

Please help to implement the same in Jira.


Answers:
author: Hans Polder
body: [@prasad biddika](/t5/user/viewprofilepage/user-id/4787548) ,

I had a similar use case recently in Jira Data Center 9.12.

As far as I know, there is no way to do this in native Jira (possibly through plugins though?).

What I did to circumvent this, was to add an Automation Rule that reopened the ticket if there were still open PRs. It also added a comment explaining that the ticket was reopened for that reason.

Below is just a first setup, you can further enhance it yourself :)

![Screenshot 2024-07-23 102408.png](https://community.atlassian.com/t5/image/serverpage/image-id/337252iBE4B95B9C6330C58/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 102408.png")


Tags: jira-server

server
several backlogs in a company managed board
Asked by Sander Jaekel:

Hey,

so i have a question about how to best implement something. we have created a company managed board in which there are a total of 4 boards. the plan is that it will only have one active sprint, but it should have a separate backlog for each board. What is the best way to implement this? Simply filter via epics or by label, or is there a better solution?


Answers:
author: Nicolas Grossi
body: Typically we have only one per project.

Nicolas


Tags: cloud

jira-cloud
How can I sync card labels in cards between boards?
Asked by N Anissa:

I need to have 2 boards for my team's project roadmap.

We have a master board (only my team works on this) and a 'public' board (other teams can view only). I've set a lot of automations to copy and sync cards in the master board to the public board. The only thing I can't do is sync labels added to cards in the master board so that it appears in the public board.

So the ideal scenario:

* I create a card on the master board
* I add a label to the card on the master board
* A linked/attached card is created on the public board
* The labbel added to the master card is also added to the linked public board card.

Does anyone know if this is something I can do?


Answers:
author: Dreamsuite Mike
body: Hi [@N Anissa](/t5/user/viewprofilepage/user-id/5396201)

If you already have the cards linked, this would work...

![Screenshot 2024-01-03 15.04.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/298751iF1BE6C206EC83A1F/image-size/large?v=v2&px=999 "Screenshot 2024-01-03 15.04.22.png")

comments: author: N Anissa
body: Hi thanks for the reply! The linked card lives on a different board, and I can't seem to make that rule work :/

Is there anything I might be missing?


Tags: automation

label
? como recuperar la descripcion de una tarjeta?
Asked by COPI CONIL:

Buenas tengo trello en dos ordenadores y no sincroniza la informaci?n siempre la cuesti?n es que un ordenador me ha machacado la descripci?n de un tablero con la info viaja, hay alguna forma de recuperar eso?


Answers:
author: Rafael Dill
body: Hi [@COPI CONIL](/t5/user/viewprofilepage/user-id/5397064) , thanks for reaching out! We have 2 options in case you want to recover your card description.

You can check how to recover them on this link - <https://support.atlassian.com/trello/docs/recovering-the->description-or-card-title-that-was-changed/  

Also, there is the Undo Power-Up, which allows you to undo your last action - <https://trello.com/power-ups/5ceca258f6be0d2a4d28a45a>