youngmon/atlassian-qna huggingface dataset:
Accessing Data on Failed Searches
Asked by twise:

Hi there!

My working group and I are brainstorming ways to best support the organization and the creation of new articles in Confluence. We use our space specifically for Knowledge Management.

Our larger team relies on search as the best way to access resources and data, so we were hoping to have access to failed search terms as metric to determine adequate coverage of resources. For example, at the outset of this project, we could look at the most popular failed search terms, create/restructure, and then monitor failed search terms after to see x% decrease at project end.

<br />

Does Confluence track failed search terms? If so, is this something that clients can have access to?

Thank you!


Answers:
author: Shannon S
body: Hello, and welcome to Atlassian Community. It's nice to have you join us!

Confluence does not currently track search terms, but I was able to find a feature request for this that I'll share with you below. I would recommend voting and watching this request, so you can be notified if there are any changes.

* [CONFCLOUD-28959](https://jira.atlassian.com/browse/CONFCLOUD-28959) *Logged User Search Queries on Confluence*

If you're using Jira Service Desk, it may be easier to track the kinds of requests your customers are raising, in order to know which articles still need writing:

* [Write and Share Knowledge Base Articles](https://support.atlassian.com/jira-service-desk-cloud/docs/write-and-share-knowledge-base-articles/)

In that case, whatever the customer looked for in the Customer Portal can be used as the title of their support ticket, which would give you a better idea of what people need help with.

Good luck with your investigations, and take care,

Shannon


Tags: cloud

jira-service-desk
Multiple users or Group for Space access
Asked by Jonny Polivka:

Is there a performance hit if a Space access is configured with multiple users instead of those users being in a Group that has access?

Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: You won't really be able to notice a difference, but putting individual users in is actually slightly faster than groups. The permission check takes the current user and says "can this person do this". If you use users direct, the check comes back with an answer. If you use groups, the system has do check what groups the user is in before it can answer.


author: Sachin
body: Hello [@Jonny Polivka](/t5/user/viewprofilepage/user-id/433440) , no there won't be any performance impact. However, giving space permissions to individual users will be hard to maintain in future when you like to do some clean up.

comments: author: Jonny Polivka
body: Thanks [@Sachin](/t5/user/viewprofilepage/user-id/3827093). My thoughts exactly that maintenance will be a pain if adding users directly but sometimes the use case calls for it.
Is the { macro name shortcut to bring up the macros removed on Confluence Cloud?
Asked by Sachin:

Hello Everyone,  

On Confluence server I would enter a curly bracket { and start typing the macro name to get a list of macros that match what I type. Is this available on cloud?  

Thanks,  
Sachin.


Answers:
author: Nic Brough -Adaptavist-
body: Yes, it's gone, but you can use / instead

comments: author: Sachin
body: Awesome! Thanks Nic


Tags: cloud
One user unable to login in Confluence
Asked by VENKATESHWARARAO:

Hi

I have one user that is unable to login and i don't know why!!!!

The user is set up within Active directory and can login to his windows account and We manage all our users through Jira, whether they primarily use Confluence or use both Jira and Confluence. Every user's login credentials for both instances are identical.

For some reason, one of our users is suddenly unable to log into Confluence with her username and password, alhough she is still able to log into Jira with that same username and password.

* I have tried changing her password, which works fine for Jira but has no effect on the Confluence error
* There is no one else in the system with her name
* There is no one else in the system with the same email address

Bizarrely, the error seems to be caused by a specific action: going to the

<http://confluence.companyname.com:8090/dologin.acion> URL

and displays the details like site cannot be reached error. After clicking login its redirected to dologin.action page with site cannot be reached error message.

I'm unsure what to do next as everything seems to be set up correctly

Help Please????

Thanks

VenkateshwaraRao


Answers:
author: Owen Chen
body: Hi [@VENKATESHWARARAO](/t5/user/viewprofilepage/user-id/3709890) ,

I have the same issue.

Have you solved it?  
Can you help me?

Thanks,

Owen


author: Lasse Langhorn
body: Hi [@VENKATESHWARARAO](/t5/user/viewprofilepage/user-id/3709890)

Please check the User directory setup for your Confluence instance. If you both use Active directory and Jira as user directories for your Confluence instance you should check the ordering of these directories on the user directory page in Confluence admin section.

You can read more about user directories in Confluence here: <https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html>

Regards

Lasse Langhorn

comments: author: VENKATESHWARARAO
body: Hi Langhorn,

Thank you for replying.

With in that AD other users are able to login without any issue. The problem is only one user is not able to login.


Tags: confluence-server

server
One user who cannot login anymore
Asked by Shanan Smith:

We have one user who cannot log in to confluence anymore. They have been able to login without issue until 4 days. When they login it it just goes to a black screen. They can log into Jira, Bitbucket and bamboo without an issue.

Everyone else can still login and out without issues. We are using ldap through Jira to allow permissions.

I have checked the logs file and cannot see an issue. He has tried different browsers on multiple machines include other users and sill nothing.

We tried "Test Remote Directory Connection" and it shows their username and password works.


Answers:
author: Shanan Smith
body: I found the issue was with the user. They changed their password and it contained a $. To see it work we just added $ to the password field on login and it broke. Once he changed his password on ldap he was able to login to Confluence.

This is on confluence 7.0.3.


author: Carla Ann Rowland
body: That is a strange problem. When was the last JIRA was indexed? It sounds like you need to delete his profile and recreate it and Reindex JIRA before having that user sign in. Is Jira the only screen that is black?

comments: author: Shanan Smith
body: Sorry I forgot to meant which application he can and cannot log into. I update the original post.


author: Carla Ann Rowland
body: I read your updated post. When was the last time Confluence was indexed? Jira and Confluence need to be reindexed and syched.


author: Shanan Smith
body: I ran

* Reindex in both Jira and Confluence
* Cleared Jira cache
* Cleared all "Remember My Login for all users"
* Ran synchronize of User Directories on Confluence

The user still cannot log into Confluence.


Tags: confluence-server

server
What versions and how can we upgrade 5.1.4 version of Confluence
Asked by Jim Weger:

We are looking to transfer one of our Confluence environments over to Microsoft Sharepoint to store archival data. Our license had expired long ago and we purchased a started license. We are currently running an old version 5.1.4 Confluence.

Confluence is running on a Windows Servers 2012 R2 VM. Database is on a SQL Server 2008R2

Our current solution for transferring Confluence will not work properly with the older version of 5.1.4 Confluence.

I need to confirm if we can upgrade with our existing systems, how and what version of Confluence?


Answers:
author: Nic Brough -Adaptavist-
body: You can upgrade to any version that was released **before the expiry date** of your current licence.

You can work that out from the dates on releases when you go to download Confluence and by looking at your licence.

For what it's worth, only ast week I moved from a 5.0 to a 7.4 release - there were very few apps installed, but it was possible to do in one step safely, no jumping through intermediate versions.


Tags: confluence-server

server
How to move existing confluence page to new template?
Asked by Mohsin Hussain:

I have already a page on the same topic but want to move it onto a new template that my company has created. I just want to move my all information from the previous page to the new template and how is this possible?


Answers:
author: Nic Brough -Adaptavist-
body: This can't be done - a template is, well, a template. It's used to create a page. It's nothing to do with the page once you've used it. (Imagine you're using a "cookie cutter" to make shapes in food - once you've shaped the food, does it change shape because you buy a new cookie cutter, or drop the existing one and bend it? No)

Oddly though, I'm sitting in a Scriptrunner webinar where they showed us a script that can do a search and replace...

comments: author: Micha?l Lemieux
body: This answer could have stopped at this can't be done and it would have been satisfying. The example just reflect how the question and user goal was misunderstood. If I may, I will take you example and explain the use case. You used a round cookie cutter. Then you reshape the dough into a heart. The need here is to create a new cookie cutter to fit the new dough shape. It's unfortunate that this could not be done, since it would be simple to just clean up the text content of a page to leave only the containers and make it a new template. Stil think it would be useful.


author: Nic Brough -Adaptavist-
body: No, I think it is important for people to understand why something cannot be done.

Otherwise, we tend to end up with the same question being asked in a slightly different way, or with some horribly botched attempt at trying to do it.

I don't know why you tried to explain the use case to me here. And what you've explained is not what the original question was about, so I'm even more confused. (You've said you want to change the template, the original question was about changing the content of existing pages made with the old template)


author: Micha?l Lemieux
body: Sorry [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

Your answer was indeed correct. My comment was intented for another question, but it seems that I mixed up the pages. That's why I didn't really understand your point.


author: Charlie Misonne
body: I'm afraid you can't. Templates can only be used upon creation of a page. There is no way to "convert" an existing page to the page.

You will have to create your new page with the template and manually copy the page contents to the new page.

comments: author: Mohsin Hussain
body: Thank you.


Tags: atl-gruland

cloud
Can you link multiple spaces to a Jira project in Confluence (Data Center)?
Asked by Andre Wiggins:

I have a team that wants to create multiple spaces in Confluence that are linked to a single project.

My company has Jira (Data Center) and Confluence (Data Center)


Answers:
author: Carla Ann Rowland
body: Hi Andre,

The sort answer is yes. A team can have multiple confluence spaces that can access the same JIRA project-Confluence mostly talks to JIRA through filters so as long as the filter pulls from that same project the various spaces can "share the data".

comments: author: Andre Wiggins
body: Thanks. I'm assuming those filters will need to be configured to access the project manually by the user or admin. It will not be "automatic" as it is for the software project space that is linked to the project. If I'm missing something please let me know.


author: Jessica Silvani
body: Hi [@Carla Ann Rowland](/t5/user/viewprofilepage/user-id/603879)! Similar question, is the reverse also true: can I have one Confluence space that two Jira projects map to?


author: Mariana Figueiredo
body: hi [@Jessica Silvani](/t5/user/viewprofilepage/user-id/4956745) , have you find out the answer for your question? I'm wondering the same thing.. if I can link several JIRA projects to one space in Confluence...


author: Rebecca Hopper
body: From Confluence, navigate to the Space you want to share with a Jira Software Project. Go to Space Settings, Integrations, Application Links tab. Click the plus sign next to "Add Link" and search for your Jira Project by its key.

You can have multiple projects linked, but only one can be the primary.

You can also link multiple Confluence Spaces to the same Jira Project in this manner.
log informaton
Asked by Anderson Hsu:

Dear

When confluence crash and got something wrong, is there tool which I can find out reason to analysis ? Thanks a lot.


Answers:
author: Gab
body: Hi, Anderson!

You can find the logs here if Confluence is inaccessible:

* \<confluence-home\>/logs/\*
* \<confluence-install\>/logs/\*

And use the **error** entries to find out what's the problem.

You can also use the log analyzer, the instructions can be found here:

* [Log Scanner and Scheduled Log Scanner](https://confluence.atlassian.com/support/log-scanner-and-scheduled-log-scanner-790796841.html)

Hope this helps :)

comments: author: Anderson Hsu
body: Thanks a lot.How can I find out confluence crash real time?
using the cli to extract internal user accounts
Asked by Michael B. Gilliam:

Is it possible to get a list of only the internal directory accounts? I am using the Bob Swift Atlassian Apps - Confluence Command Line Interface (CLI), Hopefully this information can be retrieved using this tool.


Answers:
author: Reshma Begum _Appfire_
body: Hi [@Michael B_ Gilliam](/t5/user/viewprofilepage/user-id/474020) ,

Thanks for submitting your request [SUPPORT-4340](https://bobswift.atlassian.net/servicedesk/customer/portal/1/SUPPORT-4340) with us!

Currently, it is not possible to get the user list of a specific directory. The [getUserList](https://bobswift.atlassian.net/wiki/spaces/CSOAP/pages/1068174504/getUserList) action will display all the active users from all the directories.

However, as a workaround, you can give the "internal directory" top priority from the user directory section and make sure only the Internal directory is active to get the list of users in the Internal directory with below CLI action.

```
--action getUserList --outputFormat 999
```

Please let us know if you have any questions.

Thanks,

Reshma


Tags: cli
Request on behalf of without SD licence
Asked by Kerli Loopman:

We have some people who have SD licence but bigger amount who uses Software and doesn't have SD licence. Sometimes people with software licence want to create a SD ticket inside Jira not at portal and they would like to raise a ticket on behalf of someone else.   

For SD licenced users, we have possibility to raise a request on behalf of someone else but poeple without SD licence doesn't have that option there. Is it possible with only SD licence or can i change some settings? Or is there any workaround?


Answers:
author: Fadoua
body: [@Kerli Loopman](/t5/user/viewprofilepage/user-id/4003497)

Anyone can raise a SD request. Customers don't need a license. Only Agents need to have a valid license to work on the requests.

Please check your project permissions.

Best,

Fadoua

comments: author: Kerli Loopman
body: *Yes, everyone can raise request but not all can raise a request on behalf of someone else. This was my question - how to let other people besides agents raise a request on behalf of someone else not themselves.*


author: Fadoua
body: I don't think it is feasible [@Kerli Loopman](/t5/user/viewprofilepage/user-id/4003497)

Once you log in to the portal, the request will be raised using the person's username.

You can add watchers but that's the only option.

Best,

Fadoua


Tags: cloud
How to get user information for the issue collector?
Asked by Sielicki, Maksym:

Hello!

I want to create a Button for our Usere. With the button they could send us tickets with their hardware and software problems.

In the past i created a issue collector in JIRA and copied the code into my html code.

At this moment the user have to type his name and mail adress manually, but i want that the user name and mail adress is filled automatically.

Do you have a guide or advices, how to solve my Problem?

Thank you very much! :)


Answers:
author: Matt
body: Where are you pulling the name/email info from to pre-populate?

Using Javascript you can populate fields in your collector automatically or even in hidden fields, but how does the form know who is who in your scenario?


Tags: new-to-confluence
Version Release value pulled form JIRA ticket is corrupted
Asked by Naama Betzalel:

Hi all,

We have recently added "detected in version" and "fix version" values to our JIRA bugs.

when pulling this info to confluence (i used JIRA charts macro) the values appear just as numbers - and not the actual values we use.

see screen as example.

the actual values are "name_\<version number\>".

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/102808iEF9DBF1DD92101F3/image-size/large?v=v2&px=999 "Capture.JPG")

Thank you, Stay safe \& healthy.


Answers:
author: Rohit B
body: Hi Naama,

There may be an intermittent issue in Jira. Please raise a ticket to the helpdesk to below link:-

<https://support.atlassian.com/contact/#/>

Hope it helps.

comments: author: Naama Betzalel
body: Hi Rohit,

will do (i was hoping its an easy fix)

<https://getsupport.atlassian.com/servicedesk/customer/portal/42/PSCLOUD-50256>

Thank you,

Na'ama


Tags: cloud
Is there a way to discover who created a query or a template in Pocket Query in Confluence?
Asked by Joao Flavio Mendonca:

I would like to check who created some queries in Confluence, is this information stored somewhere in Confluence database?


Answers:
author: Sven Schatter _Lively Apps_
body: Hi [@Joao Flavio Mendonca](/t5/user/viewprofilepage/user-id/30754),

Thanks for your question! Right now we are not storing this information, as part of our goal to not store any user-related information. I do however see how this could be useful. I'm pretty sure that if you set the log level for PocketQuery to INFO today it will log all creation/update/delete events but I also understand that this isn't really practical for looking up the creator of a Query.

We are currently working on a huge update for PocketQuery and are exploring writing create/update/delete events into Confluence's Audit Log. If we do implement this, then you will be able to follow these events as a Confluence Administrator:

![temp.png](https://community.atlassian.com/t5/image/serverpage/image-id/102810iFBEEC767D00813E8/image-dimensions/795x241?v=v2 "temp.png")

Would you find this useful?

Cheers,  
Sven


Tags: confluence-server

pocketquery

server
Table creation using Confluence Markup
Asked by Sathish_Kumar_Ramadas:

Hi Team, Greetings for the day!!   
I am creating table with below data using confluence markup code.

Actually, In my data are having some special characters like bracket, pipe symbol, etc. however, data is not comes with proper format. Would someone advise me on this.

FYI, I need to have a link in the table as well.

Sample Records

\|\| Col1 \|\| Col2 \|\| Col3 \|\| Col4 \|\| Col5 \|\| Col6\|\|  
\| Demo\| \[Google\|[https://www.google.co.in\]\|](https://www.google.co.in]|) "\[Test\]\|\[Test001\]"\| abc\| abc1\| bac2\|  
\| Demo1\| \[Google\|[https://www.google.co.in\]\|](https://www.google.co.in]|) \[Test\]\|\[Test001\]\| abc\| abc1\| bac2\|


Answers:
author: Rohit B
body: Try this out, if this helps

[https://marketplace.atlassian.com/apps/1211438/markdown-macro-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1211438/markdown-macro-for-confluence?hosting=server&tab=overview)

comments: author: Sathish_Kumar_Ramadas
body: Rohit Thanks for sharing the details. Actually I am looking the markup code , so that I would write-up a generic code to manipulate the data and upload the same in the internal confluence.


Tags: new-to-confluence
Confluence Crowd Integration
Asked by Bjoern Sonntag:

For some time now I have various Atlassian products (Confluence, Jira, Bitbucket) running as dockerized solo instances and it works very well.

Now the time has come that my small company grows and I get more and more employees and so I decided to include Atlassian Crowd in the range. I added it to the docker-compose and started it and configured it accordingly (with a Postgres).

Now that I have configured Crowd accordingly and integrated the corresponding group (would like to manage groups and users only in Crowd), I have started to integrate Crowd as a user directory in Confluence. The test runs so far.

However, if I try to authenticate a user who is in the Confluence database after the sync, this does not work because he apparently does not know the password and I get the message "Username and / or password are wrong".

I see how the login attempt is logged as incorrect in the Confluence and can also reset it. I use the official Docker images ... what else do I have to consider?

Many thanks for the help.

with best regards

Bjoern


Answers:
author: Diego
body: Hello [@Bjoern Sonntag](/t5/user/viewprofilepage/user-id/858234) !

As I understand, login with Confluence internal users is no longer working as expected after integration with Crowd.

After reading the description of your current situation, I believe that this has to do with the order of the user directories used with your Confluence server.

*Any directory at the top position will be treated as the most important of them. This means that Confluence will look for users inside this top directory before anywhere else.*

If Confluence finds a user within that first directory, it stops looking for the user and uses the information found inside this directory.

**Here is an example:**
> 1. *We have JohnDoe in our Internal User Directory in Confluence*
> 2. *JohnDoe from the Internal Directory has the password set to 12345*
> 3. *We then connect the ExternalUsers External User Directory to Confluence*
> 4. *We place it as having a bigger priority over the Internal Directory*
> 5. *Inside ExternalUsers we have JohnDoe as well*
> 6. *JohnDoe from the External Directory uses 54321 as password*
> 7. *JohnDoe then tries to login using the 12345 password*
> 8. *Confluence will look into ExternalUsers directory*
> 9. *It will find that JohnDoe exists there*
> 10. *It will check that the password sent is 12345*
> 11. *It checks that it does not match with the stored one, which is 54321*
> 12. *Login fails*

I believe that the situation described above is what is affecting your user. You could try creating a new External user and a new Internal User and check if the login for both works as expected.

Here we have more information on multiple directories:
> * ++***[\[Confluence Server\] Configuring User Directories](https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html)***++
> * ++***[\[Confluence Server\] Managing Multiple Directories](https://confluence.atlassian.com/doc/managing-multiple-directories-229838494.html)***++

Let us hear from you!