youngmon/atlassian-qna huggingface dataset:
JIRA - Plan Shared View not the same as my view
Asked by Polet Violonchi:

Hello There,

I created a plan and shared it with my colleagues. However when they view my plan, their view is not the same as me. They can't see the EPICs in the plan. I have attached the two views. Any thoughts as to what settings need to be changed for them to see my plan the way I see it? ![fullsizeoutput_34b0.jpeg](/t5/image/serverpage/image-id/112840iB9B9BD1F7458FFBF/image-size/large?v=v2&px=999 "fullsizeoutput_34b0.jpeg")![Screen Shot 2020-10-02 at 2.41.56 PM.png](/t5/image/serverpage/image-id/112841i85782D17EBFAAAD5/image-size/large?v=v2&px=999 "Screen Shot 2020-10-02 at 2.41.56 PM.png")![Screen Shot 2020-09-30 at 8.38.58 PM.png](/t5/image/serverpage/image-id/112842i65777FDB76C94A8F/image-size/large?v=v2&px=999 "Screen Shot 2020-09-30 at 8.38.58 PM.png")


Answers:
author: Earl McCutcheon
body: Hello [@Polet Violonchi](/t5/user/viewprofilepage/user-id/3946219) ,

The end-users permissions will still override the ability of the user to see the issues in the plan, if the security is set up so that a user cannot see the issue in Jira directly then the plan will exclude those issues from their visibility to adhere to the Jira visibility. This can be either the "browse project", [Project Level Permission](https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html), which would prevent the user from seeing all issues in a project or [issue-level security](https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html) for individual issues or groupings of issues.

From the Screenshots, since all the issues are in the same project (SD) It looks like the Epic issues more than likely have an [issue-level security scheme enabled](https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html) that the end-user cannot view. If issue-level security is set to a level that the user cannot view the issues will be hidden in the read-only plan.

check this out and let me know if this is the case in your plan.

Regards,  
Earl


Tags: advanced-roadmaps

cloud

jira-software

jira-software-cloud
Deleted a former co-workers board
Asked by Zoe Gallagher:

Hello everyone,

unfortunately, my superior accidentally deleted our professionally shared Trello board. This board was created by my predecessor who now no longer works for us and therefore unfortunately no longer has any access to his work e-mail account and therefore this board. As the board is very important for organising our work, I wanted to ask whether it would be possible to restore it?


Answers:
author: Vongsawat
body: If it says you can reopen the board, then luckily you've avoided the worst outcome, as the board still exists / was not deleted / is merely closed.  

Its a little confusing though, as I think only admins can close boards... so your Boss should surely(?) have admin privileges if they were able to close the board in the first place?... not sure what's going on there... Has your boss tried reopening it through their account?  

Might be worth checking... if you go to the Workspace that board belonged to, then go to Members, you should be able to check which accounts are considered Guests, Workspace Members, and Workspace Members with Admin privileges. Then anyone with Admin should be able to close/reopen boards....  

If you're all listed as Guests, or non-Admin, might have to reach out to [Trello Support](https://trello.com/contact#/) directly (accessed through your icon in the top-right of Trello and going to Help).


author: Nicolas Grossi
body: [@Zoe Gallagher](/t5/user/viewprofilepage/user-id/5524293) you might want to take a look at this link: <https://community.atlassian.com/t5/Trello-questions/How-do-I-remove-a-board-created-by-a-former-employee/qaq-p/1673047>

Nicolas

comments: author: Zoe Gallagher
body: So the only way to restore the deleted board would be to upgrade to Business Class? Am I understanding this correctly? The person is this thread is looking to delete, not to restore like we are.


author: Danny Zuccaro
body: Hi Zoe,

If you've closed the board and wish to re-open it, you can view all closed boards and select re-open ([steps here.)](https://support.atlassian.com/trello/docs/reopening-a-closed-board/)

Unfortunately if you've deleted the board, that is permanent and cannot be recovered.

Hope this helps.


author: Zoe Gallagher
body: Hi Danny,

as neither my superior or I are admin of the closed board, we are not able to recover it. She said she deleted my former co-workers workspace. When I click on the link to the board it says to contact the admin (my former co-worker) to reopen the board.


Tags: board

cloud

delete

trello-cloud
Missing Automation Feature between Boards
Asked by Ren? Langen:

Hey everyone,

Im trying to make following automation work:

When a card FROM BOARD X is copied INTO BOARD Y ? add LABEL GREEN from Board Y.

By now I can't seem to make it work. Am I missing something or is there any chance this is added in the near future?

Best regards


Answers:
author: Vongsawat
body: Automations are board-specific, and the automation triggers do not look at the originating board of the card. So unlikely you'll get that automation to work as-is.  

You can get around that in a number of ways:

1) Make the copy action in Board X an automation, instead of using the base copy functionality. So perhaps a Card Button or adding a specific label to the card will add the Green Label and Move the card to Board Y. etc.

2) Have an automation in Board Y that triggers when a card is Added to the board. Or rather Copied in to a specific List, if you're specifically looking for Copied cards. But importantly, have an indirect way to recognize that the card comes from Board X. Perhaps cards titles are formatted in a certain way, they always have a certain label, etc.   

Hope that helps


Tags: automation

board

cloud

copy

trello-cloud
How on earth do you submit feature request to Trello
Asked by Justin Reina:

When I enter - [trello.com/contact](https://trello.com/contact/)

And select ['Product Suggestions'](https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440) -

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/330585iDA86E18B0E745399/image-dimensions/385x266?v=v2 "1.png")

It gives me an option to go to ['Trello-\>Suggestions'](https://jira.atlassian.com/issues/?jql=project%3DTRELLO%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone%20ORDER%20BY%20updated). This looks like the right spot but all I see here is a 'Create' button -

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/330587i3F50DEDF86F267C3/image-size/large?v=v2&px=999 "2.png")

And when I select ['Create'](https://jira.atlassian.com/secure/CreateIssue!default.jspa), I get no option for Trello!

![Ticket Options.png](https://community.atlassian.com/t5/image/serverpage/image-id/330594iC0D03E4574F6CE33/image-size/large?v=v2&px=999 "Ticket Options.png")

How do I submit a feature suggestions for product improvement?


Answers:
author: Rasmus Wulff Jensen
body: I have same issue (thought it was just me or it was not public)

comments: author: Justin Reina
body: Thank you for this feedback Rasmus


author: Kevin O_Connor
body: still seeing this same issue months later... is anyone going to answer?


Tags: cloud

trello-cloud
I can't see the cards on the boards
Asked by Liliana:

In Trello, I can't see the cards on the boards. I can see the names of the tabs, but the dashboard appears blank.


Answers:
author: Vronik
body: Hi

My answer may seem silly or obvious, but are you sure that the cards are on that board or that you have access to see the cards, I don't know if you are from the application or the web (in the latter case you can try refreshing the browser or changing to other)
Free account number of workspaces
Asked by Joe Enos:

Seems the free account limitations have recently changed. The pricing page only shows "Up to 10 boards per Workspace" but does not say how many workspaces you can have. It does say only the top tier has unlimited workspaces, but doesn't show limits on the other account types.

Old documentation and search results say there is no limit.

But I cannot create a second workspace. I have no other collaborators. I've read others saying the same thing in the last month or so.

Is the free account now limited to a single workspace, and therefore 10 boards in total?


Answers:
author: Vongsawat
body: My understanding is that the only change has been to collaborator limits (members + guests)

That is, each account can be in as many workplaces as they want.

But that each free workplace can only have 10 simultaneously open boards, and 10 collaborators total.

Just today I created 2 new workspaces, enabled the free trial, then deleted the workspaces, with no problems. (wanted to check the Calendar feature and if it was worth upgrading one of my workspaces for it or not. Then doing it again to give my coworker a look). And I'm currently in like 7 workspaces.

What happens when you try to create a new workspace? Does it give you a specific error message? (of note, you need to select the workspace type, or it doesn't allow you to click Continue, which is the only possible roadblock coming to mind)


author: Nicolas Grossi
body: [@Joe Enos](/t5/user/viewprofilepage/user-id/5523837) maybe shortly someone can post newest (if there is any) info in the thread.

Nicolas


author: Nicolas Grossi
body: [@Joe Enos](/t5/user/viewprofilepage/user-id/5523837) Welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Trello-questions/How-many-workspaces-can-you-have-in-a-free-account/qaq-p/1708876>

HTH

Nicolas

comments: author: Joe Enos
body: That's from 2 years ago, and I believe things have changed since then.


Tags: cloud

trello-cloud
How to cancel Invoice?
Asked by AudioVisual ID:

I have to renew about the bill invoice, and i cant find menu to delete last invoice


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.


Tags: cloud

trello-cloud
Why are some pages of an uploaded document blank?
Asked by Angelo Bavaro:

When I open the uploaded (to Trello card) document, some of the pages are completely blank. Only 6.62 MB.


Answers:
author: Nicolas Grossi
body: [@Angelo Bavaro](/t5/user/viewprofilepage/user-id/5523721) welcome! Could you please elaborate this ? I do not understand what is your question.

Nicolas

comments: author: Angelo Bavaro
body: When I open the documents that have been uploaded on the Trello Board from my computer, the pages are there, but they are blank. The size of the document is 6.6 MB


author: Angelo Bavaro
body: I guess my question is why are the pages blank, when I am literally dragging and dropping into Trello?


Tags: blank

documents
Notifica?oes
Asked by terciliana siqueira:

As notifica?oes n?o est?o sumindo , depois de vistas , o que pode ser ?


Answers:
author: Vronik
body: Hi

Look at this

<https://community.atlassian.com/t5/Trello-questions/Notification-bells-are-not-disappearing/qaq-p/2500233>


Tags: cloud

trello-cloud
Map TMS to Trello
Asked by Teresa Patoine:

I would like to know if it's possible to map our current TMS to Trello. If so, and I need to get a paid subscription, I'll be glad to do that, but need to know if it's possible.

Where do I go for this information? Who can help me?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Teresa Patoine](/t5/user/viewprofilepage/user-id/5523464) welcome to the community :) can you clarify what TMS means? Does it stand for Transport Management System? If so, what's the name of the tool you use?

comments: author: Teresa Patoine
body: Yes, Transportation Management System, which is our dispatch/load management software: <https://www.tmsez.com/>


author: Hannah Humbert - Simpla Workflows
body: I'm not familiar with tmsez and it looks like the main automation tools don't support it (zapier and make.io). I can see there are other TMS tools that are supported by Zapier, but not tmsez. You might want to reach out to tmsez directly to see if they support integrating with other tools like Trello.


author: Teresa Patoine
body: Hannah,

Thank you for taking the time to respond.

Teresa


Tags: cloud

trello-cloud
Como descobrir quem ? o administrador de um quadro?
Asked by Narellepantaleao:

Fui adicionada a um quadro da minha equipe de trabalho, com informa??es importantes do meu setor, inclusive senhas de acessos. Agora, ao tentar acessar, recebo a informa??o de que **o quadro est? fechado**e pede para contactar o administrador, mas n?o mostra quem ?. J? entrei em contato com pessoas anteriores a mim, mas nenhuma delas ? o administrador. Como fa?o para descobrir?


Answers:
author: Vronik
body: Hi

Look at this

<https://community.atlassian.com/t5/Trello-questions/How-do-I-determine-who-in-my-team-has-admin-access-to-my-Trello/qaq-p/2630703>


Tags: cloud

trello-cloud
Subscription Problem
Asked by jfero_ekirkpatrick_com:

The platform that I belong to is not recognizing our annual subscription, which was paid last month.

Harbour Club HOA: [Harbour Club HOA (harbourclubhoa) \| Trello](https://trello.com/w/harbourclubhoa)

Annual Subscription Payment: 4/3/2024 $480.00 Fifth Third MC Card

Invoice #: 043024-290-LM

Receipt #: TRINV-24200939

Also, we are trying to reduce the number of members. This is a group-managed account, members are added and deleted annually, and no one currently involved knows who is designated as administrator for the account.


Answers:
author: Alex W
body: Hi [@jfero_ekirkpatrick_com](/t5/user/viewprofilepage/user-id/5523432) - we do not support billing issues over the Community. I can see you've raised CA-3026194 to discuss this - we're waiting on your response on this ticket. Your subscription is currently disabled due to non-payment.

comments: author: jfero_ekirkpatrick_com
body: Where do I find CA-3026194 to respond? I have the Atlassian-Trello receipt # TRINV-24200939 for invoice # 043024-290-LM: $480.00 paid on 4/3/2024 to renew the account's Premium subscription.

Communication on this matter has been very difficult, as there seems to be no way to contact someone directly. Please contact me at 317-558-5401 or jfero@ekirkpatrick.com.


author: Alex W
body: Hi [@jfero_ekirkpatrick_com](/t5/user/viewprofilepage/user-id/5523432) - we've already responded to this support request, please check your emails for this. We cannot call you directly.


Tags: cloud

trello-cloud
Compartilhar por clientes uma lista em um quadro com v?rias listas?
Asked by Vanderlei Padilha Machado:

Ol?, Pessoal!

Sou prestador de servi?os de Consultoria e Assessoria em Licita??o e Contratos P?blicos, com atendimento a clientes de todo o Brasil. Pensei em uma ferramenta para compartilhar o processos em tempo real para os clientes, encontrei no Trello essa possibilidade, coloquei os clientes como membros na ?rea de trabalho, onde os clientes est?o com acesso a todos as listas, por?m como estou aprendendo a us?-lo estou com dificuldade de compartilhar as listas de maneira que cada cliente tenha acesso a apenas as listas correspondentes a seu neg?cio.

Por gentileza, caso algu?m possa me ajudar com esta dificuldade eu serei muito grato.

Desde j? agrade?o.

Vanderlei


Answers:
author: Alex W
body: Hi [@Vanderlei Padilha Machado](/t5/user/viewprofilepage/user-id/5414621) - welcome to the Community!

Unfortunately it's not natively possible to share only certain cards or lists with your collaborators. When you share a board with someone, they will be able to see all cards on that board.

I recommend voting for the feature request to add per-card permissions at <https://jira.atlassian.com/browse/TRELLO-98>

comments: author: Vanderlei Padilha Machado
body: Okey


Tags: cloud

trello-cloud
Cant view boards in Teams
Asked by Tom:

I am the board owner and the only person who can view but in teams all I get is the board name where I have added the tab and a statement "you are logged in as XXX"

I've uninstalled and re-install the only way I can currently view my boards is by logging in directly to Atlassian online.


Answers:
author: Sagi Gueta
body: From your description, it seems that you've logged in to another user by Administration panel.

In order to resolve that issue you may check several options that my help you avoiding this issue:

1. Disconnect from Jira, close all the open tabs and then re-connect with your account credentials.

2. Remove coockies and cached browsing data. It should do the work if clause one didn't help.


Tags: cloud

trello-cloud
Restore colleagues personal board
Asked by Ivana Stojanovic:

I have by mistake deleted my collegues personal private board :

<https://trello.com/b/6vUii5Qd/project-management>

How to restore ?


Answers:
author: Danny Zuccaro
body: Hi Ivana,

If you've closed the board and wish to re-open it, you can view all closed boards and select re-open ([steps here.)](https://support.atlassian.com/trello/docs/reopening-a-closed-board/)

Unfortunately if you've deleted the board, that is permanent and cannot be recovered.

Hope this helps.


Tags: cloud

trello-cloud
Trello Enterprise - Multi-Board Guest Licensing Clarification
Asked by Will Davis:

Hello,

Our organization is investigating the differences between Premium and Enterprise. One feature that is important to us would be considered "Multi-Board Guests". From what I gather, if we go with Enterprise, we can have unlimited multi-board guests.

Do multi-board guests count towards our seats? Say we bought 150 for our organization, would multi-board guests count in any way towards that number? I understand Workspace users would (which would be members of our organization), but would "external" multi-board guests count?

Thank you


Answers:
author: Alex W
body: Hey [@Will Davis](/t5/user/viewprofilepage/user-id/5292962) - Multi-board guests do not count towards your Enterprise licenses as they are free.

comments: author: Will Davis
body: Thank you, Alex. Much appreciated!


Tags: cloud

trello-cloud
Board Button disappears
Asked by Jen Bruce:

I've created a Board Button Automation. This shows up in the top bar of my Trello board, but sometimes after a few days it will disappear. I can go into my automation menu, edit the button (and change nothing) and save and it reappears. Why is it disappearing and how can I get it to stop?


Answers:
author: Alex W
body: Hey [@Jen Bruce](/t5/user/viewprofilepage/user-id/5523389) - welcome to the Community!

I recommend running through some troubleshooting if you haven't already to see if it fixes this issue:

* Web app troubleshooting: <https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/>
* Desktop app troubleshooting: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/>

To confirm, when you go into automation settings to check on the button, is it still showing as enabled?

Also as an FYI, if you need further help, as a Premium customer, you're entitled to priority support at <https://support.atlassian.com/contact>


author: Vronik
body: Hi

Look at this

<https://community.atlassian.com/t5/Trello-questions/Powerup-buttons-disappeared-today/qaq-p/2445780>

Regards


Tags: automation

board-button

cloud

trello-cloud
What is the difference between a collaborator and a member of a board?
Asked by rocio:

What can a collaborator do?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@rocio](/t5/user/viewprofilepage/user-id/5523375) hopefully this infographic from [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) helps!  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330492i083AA936C9FC5505/image-dimensions/446x446?v=v2 "image.png")  

There's also more info here: <https://support.atlassian.com/trello/docs/workspace-user-limit/>


Tags: cloud

trello-cloud
API data using custom fields now showing NULL values
Asked by Philippe Gallant:

I have been using Domo to gather data from Trello using Cards with Custom Fields, and it has worked well until recently when all the data shows null. List here where the column name shows null.

customFieldItems_id, customFieldItems_value_number, customFieldItems_idCustomField, customFieldItems_idModel, customFieldItems_modelType, customFieldItems_value_text.

Is there anything you can put it back? I need to use those fields for the dashboard reporting. Thank you


Answers:
author: Alex W
body: Hi [@Philippe Gallant](/t5/user/viewprofilepage/user-id/4741818) - I recommend raising this question in the Trello Developer Community: <https://community.developer.atlassian.com/c/trello/42>

comments: author: Philippe Gallant
body: Yes, I figured it out and contacted Trello support directly. For some reason, they did what they did, and it came back working just fine. Thank you.


Tags: cloud

support

trello-cloud
Invoice
Asked by Claudia Turkov?:

Hello, I need not only the receipt but the whole invoice for our accounting please.

Thank you.


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.


Tags: cloud

trello-cloud
Se voltar para a vers?o gratuita o que acontece com os quadros que eu j? tinha?
Asked by Luana Moraes:

Exemplo: hoje estamos com o premium e temos v?rios quadros, nosso teste gratuito encerra hoje e voltaremos temporariamente para a vers?o gratuita, o que acontecer? com todos os quadros ativos que temos?


Answers:
author: Alex W
body: Hi [@Luana Moraes](/t5/user/viewprofilepage/user-id/5523310) - welcome to the Community!

When you return to free...

* You'll lose access to all Standard and Premium features listed on <https://trello.com/pricing>
* If you have more than 10 boards open in your Workspace, all but 10 will be closed to adhere to the 10 board limit
* If you have over 10 collaborators, your boards will become read only until you remove collaborators so that you have 10 or less


Tags: cloud

quadros

teste
Permanent deletion of an unauthorized board on workspace
Asked by FEPSS GLOBAL:

I'd like to request a permanent deletion of a board on my workspace. An admin member of my team created this unauthorized board and says he "has no access to delete anything" despite me reinstating his admin status (I had downgraded him to a member after the fact) and given him the instructions on how to do so with this link: <https://support.atlassian.com/trello/docs/deleting-a-board/>  

I am unable to delete this board myself even though I am the main admin of the workspace. Go figure.


Answers:
author: Rasmus Wulff Jensen
body: Perhaps this will work:

- Make him admin again

- Make him log in and invite you to the board (or make you admin if already on the board)

- Once you are admin you should be able to close and then delete the board

comments: author: FEPSS GLOBAL
body: Thank you so much!


Tags: cloud

trello-cloud