youngmon/atlassian-qna huggingface dataset:
When an idea isn?t an epic
Asked by Peter Heidorn:

Sometimes ideas can be big enough that they deserve to be on the roadmap but the technical delivery work is very small. Perhaps just one Jira card. It's important that we have visibility of the idea but due to the size of the work it's not deemed epic worthy.   
Does anyone have any feedback on best practice?   
I can see I can relate ideas to other issue types so that's an option but it does feel a bit complicated. Should we be considering creating epics anyway?


Answers:
author: Beau Fruits
body: Two thoughts here:

1. You can link to a single user story, instead of an epic.

2. There's no reason you CAN'T use an epic, even if the feature is small/specific. Sometimes it's handy as you go, because the related stories start coming out of the woodwork, and you end up with 5+ stories or tasks.

comments: author: Ben Arundel
body: In this instance, I create/ link to a story so we can still keep track of the delivery. I don't think there is a rule that the idea has to link to an epic; you can link it to any issue type.


author: Gary Spross
body: Any issue can be manually linked, but it would be nice if the issue type to create for delivery was selectable, as opposed to only have Epic as an option.


author: Peter Heidorn
body: [@Gary Spross](/t5/user/viewprofilepage/user-id/4964132) I think you can select easily here!  
![types.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/227966iE9A1906B15CA9EE3/image-size/large?v=v2&px=999 "types.jpg")  


author: Gary Spross
body: Hmm, I wonder if this is a recent update. I swear last time I created a deliverable issue, it would only create it as an Epic.

In any case, this is great! Thanks for sharing that!


author: John Sayers
body: Hi Peter,

We advise our teams to log all ideas on Product Discovery, regardless of size. Could be a small piece of work (story), an Epic (multiple stories), a Proof of Concept, a large project, pretty much anything they want. They can add a custom fields to categorise the work (Technical Debt, Small Change, Large Project, Small Project, Feature, Bug Fix, etc.).

The real power is when you assign Effort and Impact, in that you can then use the matrix to decide what you will and won't actually do, and prioritise work for teams. See matrix below which you could of course filter by Team, or Customer, or Category of Work etc.

It's really useful at meetings, and steering groups, to help prioritise. E.g. you will likely do all Top left items, never bottom right.

Hope that helps.

John.![Matrix.png](https://community.atlassian.com/t5/image/serverpage/image-id/228030i5FEBE141FF20576B/image-size/large?v=v2&px=999 "Matrix.png")

comments: author: Peter Heidorn
body: Thanks for feedback [@John Sayers](/t5/user/viewprofilepage/user-id/2262856)

Appreciate it.


author: Brian Channell
body: As Beau mentioned I would just attach a story instead of an epic.
Jira Service Management - answer agent as sending email
Asked by Jaroslav Jasek:

Hello,

I am new on Jira Service Management (use as IT HelpDesk) - and I cannot found if is possible use so , that agent send answer per email , no using web site.  

Many thanks  
Jaroslav Jasek


Answers:
author: Tanguy Crusson
body: Hi [@Jaroslav Jasek](/t5/user/viewprofilepage/user-id/5086385) , you should try this group instead: <https://community.atlassian.com/t5/New-to-Jira-Service-Management/gh-p/newtojsm>

comments: author: Jaroslav Jasek
body: Many thanks
Numbers field with decimal separators or prefixes
Asked by Simon van Kesteren:

Hi,

Is it possible (or will it be) to add decimal separators or prefixes to the numbers field in JIRA Discovery?

We currently use this field to add monetary value to ideas, e.g. the ? sign.

As for readability, it would be great to also have a decimal separator so that it reads 250.000 instead of 250000.


Answers:
author: Tanguy Crusson
body: Great suggestion, thanks [@Simon van Kesteren](/t5/user/viewprofilepage/user-id/5086196) - we'll fix that , I'm adding this to our short list


author: David Meredith
body: Weirdly, in other parts of Jira this is default in a number field, to the point that there is a FR to change how it works. See this FR here: [Inconsistency in rendering of number fields](https://jira.atlassian.com/browse/JRACLOUD-7582)

So in JPD the default is not to add the comma to the number field? Is it a different field type / renderer that's used?


author: Richard Couture
body: [@Simon van Kesteren](/t5/user/viewprofilepage/user-id/5086196) I made this exact same request to the makers of Custom Field Suite app from [Caelor](https://marketplace.atlassian.com/vendors/1219251). The app has some limitations, but the monetary field is quite useful. They were quick to respond to new use cases, in my case, adding the monetary symbol to the currency field.
No access to Jira board
Asked by bartosz_gorecki:

**slack name** - Gourav Sharma  
**email** - [Gourav_Sharma@discovery.com](mailto:Gourav_Sharma@discovery.com)  
**ticket reference** - <https://wbdstreaming.atlassian.net/servicedesk/customer/portal/5/GTOHELP-166>

I got access for a few hours and today I have the same problem

You don't have access to wbdstreaming.atlassian.net {#toc-hId--520404716}
-------------------------------------------------------------------------


Answers:
author: Amanda Barber
body: There was also an outage that was causing some strange error messages for me. That's resolved now though.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This is what it says it is - you don't have access to that system. You will need to talk to the administrators of it. Who asked you to use it? They're a good starting point for finding out who you need to talk to.
Milestones in JPD
Asked by Peter Heidorn:

We have lots of ideas in our boards... and are working on them in an agile way. Our big project at the moment is building a new Salesforce ORG and we have some user migration dates we need to try and plan for.  
I love how in JPD we can put items in quarters etc and thats cool for technical product delivery but I am struggling to map out migration of the user base?

Any suggestions? Maybe I could have User Migration ideas? Should I try and squeeze it in here or somewhere else?


Answers:
author: Tanguy Crusson
body: Okay, it took me a while to figure out what you were trying to do [@Peter Heidorn](/t5/user/viewprofilepage/user-id/1482725) but now I think I get it ?

The app wasn't really built for that use case, but I suppose you could try to use custom fields and views to try and do it. Let us know how you go!

comments: author: Peter Heidorn
body: Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312), I will.


author: Aidin Mahmoodi _ServiceRocket_
body: This is an exciting challenge, Peter. Do you mind unpacking it a bit?

We have built an extensive [suite of integrations](https://marketplace.atlassian.com/search?query=servicerocket%20salesforce) between Atlassian platforms and Salesforce over the years at ServiceRocket. I'd love to understand this better, and there could be great opportunities to help you bridge that gap and extend our app's value.

Cheers,

Aidin

comments: author: Peter Heidorn
body: I think this about the difference between our team delivering technical items - or a large bunch of technical items.... and then about when we would roll out the functionality to a user.. I am currently thinking i might need to just create some "user group" type cards and then use some filters and custom fields to illustrate the deploy schedule.  
My users are all migrating form one system to another so the technical delivery and the user onboarding have been decoupled - we wont onboard the users until we have the platform ready.


Tags: milestone
Close Chrome addin window after submit
Asked by KB:

Hi, can I set the addon to close after the idea was submitted? There is a green banner indicating the idea is submitted, but users can just continue clicking on "Add".


Answers:
author: Tanguy Crusson
body: Hi [@KB](/t5/user/viewprofilepage/user-id/5066870) , Thanks for the feedback, that's not possible today


Tags: app

browser

chrome

user-experience
Is it possible to add dependencies to Ideas?
Asked by jordan.zarate:

Is it possible to add dependencies on Ideas (e.g. this Idea is blocked by these Ideas)?

This would help our Product Managers provide more context around the work planned around Ideas. Thank you!!


Answers:
author: Peter Heidorn
body: It's there and the linking works great.   
blocked by, blocks, related to etc etc. it's a great feature.   
I also like being able to link other confluence docs in the description field using the attachments.

comments: author: jordan.zarate
body: Ah, I must have missed that link issue button in JPD. Love that it works the same way it does in other Jira projects. Thank you [@Peter Heidorn](/t5/user/viewprofilepage/user-id/1482725)


author: Erin Mihalik
body: Regular linking works so as long as you have link type set up for dependent, should work.

comments: author: jordan.zarate
body: Thanks so much [@Erin Mihalik](/t5/user/viewprofilepage/user-id/4743833)!!
How to clean up a custom field
Asked by Seth Mason:

I have a custom field with about 50 values that I'd like to export to .csv/excel to review with other stakeholderes for correctness.

How can I export this list of values?


Answers:
author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) the only way I can think of right now is to go to Filters \> advanced issue search, add the column for the field you want to get all values from, search for all ideas in the project, then export to Excel/Sheets and from there use the UNIQUE() formula on the column to get unique values.   

It's only going to show you the values that have been assigned to ideas though


author: Christel Gray
body: Hi Seth - is this field pre-filled in (e.g., drop-down menu with choices, radio boxes, etc.) or is it a text field that users fill in?

comments: author: Seth Mason
body: Drop-Down with choices, they can select one or more options.


author: Christel Gray
body: As far as I know, there's no built in way. Someone may have a script or Powershell way to do this.

The way I'd do it (assuming you're in Jira Product Discovery) is to hover your cursor over the column you need the data from, click the ellipses (3 dots that appear) in that column, click "Edit field," then either highlight the text and copy it to an Excel or Word file or grab a screenshot of it.

![edit product discovery field.png](https://community.atlassian.com/t5/image/serverpage/image-id/225834i398C13892FB2B42E/image-dimensions/304x148?v=v2 "edit product discovery field.png")

I wish I had a better answer for you.
Description - inline comments?
Asked by Ben Arundel:

Hey

I really like the idea of templates in the idea description but I feel like there is a missing feature of inline comments.

Similar to confluence or google docs, selecting an area and then adding an inline comment that can be reviewed/ accepted etc

Am I missing a trick? or is it the idea that we should link back to confluence pages?


Answers:
author: Rohan Swami
body: Thanks for the feedback [@Ben Arundel](/t5/user/viewprofilepage/user-id/5078714). As [@Erin Mihalik](/t5/user/viewprofilepage/user-id/4743833) said your best option for doing this within Jira Product Discovery is to comment on the idea itself, but if you want to get a lot of comments on a subset of the text then Confluence is more appropriate.

comments: author: Ben Arundel
body: Thanks for this, I still feel pretty strongly that with your push for templates inside the idea description and now adding permissions around who can crate those templates that inline comments are a must for collaboration on ideas.


author: Erin Mihalik
body: Why not just use comments on the idea itself? I know it's not the same as inline but with how easy it is to modify the description, acting on a comment left on idea would be pretty easy.

comments: author: Michael Hauschild
body: As some of the idea descriptions can be complex I would also like to see the inline comments be available.

But it is the same struggle in the general Jira issue description, therefore we are moving the detailed descriptions of Epics to Confluence and use the collaboration features in Confluence.


author: Eric Jahn
body: [@Erin Mihalik](/t5/user/viewprofilepage/user-id/4743833) This is insufficient, because comments often refer to a specific snippet of text, which inline comments account for. Or, if there was a way to create a link to the specific Description text, and then hyperlink to that reference/heading in the comment. Either way.


author: Eric Jahn
body: see also <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/inline-comments-in-Product-Discovery-Idea-Descriptions-section/qaq-p/2466851>  

and <https://community.atlassian.com/t5/Jira-Product-Discovery/We-really-need-inline-comments-in-Jira-Product-Discovery/m-p/2466867#M1399>
When i am creating a dashboard, it is not accepting the filter and throwing some error.
Asked by bondilipushpithabai:

This is my JQL filter that i used.........project = GTS AND status in (Closed, Completed, Declined, Done, Failed, Resolved) AND resolved \>= -1w AND "Impacted Services" = "ari:cloud:cmdb::object/d8c4b667-3451-40b7-9e7b-2b9beaa23c8f/14775" order by created DESC------------

![Dashboard error.png](/t5/image/serverpage/image-id/222384i220DEB539CC7C5C4/image-size/large?v=v2&px=999 "Dashboard error.png")![Gadget and statistic used for dashboard.png](/t5/image/serverpage/image-id/222386iA2943F63DF3C531E/image-size/large?v=v2&px=999 "Gadget and statistic used for dashboard.png")


Answers:
author: Jack Brickey
body: Can you remove the last bit of your filter. I suspect there in lies the error. Try the below as a test.

project = GTS AND status in (Closed, Completed, Declined, Done, Failed, Resolved) AND resolved \>= -1w

comments: author: bondilipushpithabai
body: Thanks for your answer....if i am doing that i will getting all the services......but i want only for impacted services=Licensed OMS............i can get but the actual problem is, i need to create the dashboard only for the one particular statistics----Impacted service, for which the filter is created less than a week


author: bondilipushpithabai
body: Actually i don't have any tickets in last week that comes under impacted service= Licensed OMS.....if i select 2w in filter(JQL condition) then its working good.


Tags: cloud
App usage Report
Asked by Jose Arturo Latofski:

Is there a way I could run a report that tells me which users are using the mobile app and who are missing it?


Answers:
author: Eugenio Onofre
body: Hello [@Jose Arturo Latofski](/t5/user/viewprofilepage/user-id/5061504)

Welcome to the Atlassian Community.

There is no report that shows which user has the app and which does not.  
You would need to build a solution on your side or run every single user profile to see if they have the mobile application configured.

Link for Opsgenie API Doc: <https://docs.opsgenie.com/docs/contact-api>

Regards,  
Eugenio


Tags: app

cloud

mobile
Escalate alert only in worktime
Asked by Evgenii Pereverzev:

Hello,

Right now:

1. All alerts which not acknowledged during 60 min. escalates

2. When escalated - ticket created

What im looking for:

Escalate only if alert not acknowledged during 60 minutes of WORKING time, no need to escalate if alert was not acknowledged at night.

Is it possible? When yes - how to do it?


Answers:
author: Eugenio Onofre
body: Hi [@Evgenii Pereverzev](/t5/user/viewprofilepage/user-id/5006429)

Yes, you can achieve it by using the ROUTING RULES. Create a new routing rule and restrict it to time intervals.

This would be something like below. This will make alerts between 8-5 be routed to the escalation, while alerts outside this time frame would not escalate.

Regards,  
Eugenio![Captura de Tela 2022-10-24 a?s 22.20.20.png](https://community.atlassian.com/t5/image/serverpage/image-id/222316i0198A2D3EDFDD89D/image-size/large?v=v2&px=999 "Captura de Tela 2022-10-24 a?s 22.20.20.png")


Tags: cloud
Interactive bashboard
Asked by Kiran R:

How can i link Status time gadget with rich filter to interact to statistical filter? is it possible? what are the other options to achieve this?


Answers:
author: Shivam Naik
body: Hi [@Kiran R](/t5/user/viewprofilepage/user-id/5057970) ,

Happy to help!

At this time, that level of customization isn't possible with the pre-built views in Analytics Reporting on Opsgenie. However, what I recommend to when it comes to customization is that you download the data from the Reports view, and use a more flexible Analytics tool to manipulate that data. This would also likely allow you to add in that Status time tool you mentioned to add to the data. We do also have a Feature Request here for allowing customized views <https://jira.atlassian.com/browse/OPSGENIE-325>.

Please let me know if you have any follow up questions!


Tags: cloud
Opsgenie alert auto close when the issue is resolved
Asked by Sohaib Khan:

Hello Team,

Is there a way to set up an auto-close alert on opsgenie?

For example:

This is what I have set up, I'm using grafana for monitoring and have set an alert for CPU usage. If the CPU usage reaches 85% then want an alert to be sent to opsgenie which will then send a notification to slack and phone call /SMS.   

All that works fine, the only issue I run into is I want the alert to be able to close if the CPU usage decreases from the threshold I set up which is 85%.

I have created a brand new dashboard and alert policy from grafana which all tested fine. I followed the suggested steps from Atlassian for creating an API from opgenie and then configuring the API key with grafana.

Could someone point me to how I can set a policy where the alert gets closed automatically if the gets resolved on its own? Let's say the usage spiked up to 85% for a minute and went back to its normal usage. I want the alert that gets created to be closed after the issue is resolved.

Thank you


Answers:
author: John M
body: Hi [@Sohaib Khan](/t5/user/viewprofilepage/user-id/4697326)

The way the [Opsgenie/Grafana integration](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-grafana/) works is that when an alert is closed in Grafana, the related alert is closed in Opsgenie.

If you set Grafana up to automatically close the alert when the usage drops back below 85%, a ['close' action](https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/#Action-Processing) will be then sent to opsgenie which will close Opsgenie's open alert.


Tags: cloud
Opsgenie Service API should fetch teamID
Asked by Vaikunth Vijayaraghavan:

I have explored Opsgenie API Documents. As per the below  
<https://docs.opsgenie.com/docs/service-api>  
<https://docs.opsgenie.com/docs/team-api>  

<br />

It looks like there is no mechanism to fetch serviceID from teamID.

I know reverse mapping is possible i.e serviceID GET fetches mapped teamID but we are looking to fetch serviceID from teamID for an automation framework.

Hence if this can be made as a feature request and a solution can be provided, that would be awesome.


Answers:
author: Arumugam M
body: Hi [@Vaikunth Vijayaraghavan](/t5/user/viewprofilepage/user-id/5057304)

This is Arumugam from Atlassian Support. I'm here to help!

Understand that you would fetch the services associated with the team using our Team API.

As per our current design, the mapping can only be fetched using the Service API. However, I have submitted a suggestion to retrieve the same information using the Team API.

You can access the suggestion, upvote, comment and watch by following the link [here](https://jira.atlassian.com/browse/OPSGENIE-993).

Thanks,

Arumugam


Tags: cloud
integration with Status page
Asked by Peter Kinsella:

Hi -

I am looking for some examples of:

* Status page integration with Opsgenie
* Ease of automation with statupage (APIs, tools, recommended settings etc)

Any support would be helpful.

Thank you

Peter


Answers:
author: Howard Nedd
body: Hi [@Peter Kinsella](/t5/user/viewprofilepage/user-id/4820224) ,

It's actually pretty straight forward.  
Here is an example from Opsgenie perspective:  
![OPS1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/221350i838EC3DA0323F47F/image-size/large?v=v2&px=999 "OPS1.jpg")  

The API KEY listed below is generated automatically which is the Opsgenie API key which you will need to add on the statuspage side:

![OPS2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/221355iA03E85F003094072/image-size/large?v=v2&px=999 "OPS2.jpg")

![OPS3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/221352iFA5AEF3D519EC66C/image-size/large?v=v2&px=999 "OPS3.jpg")

And then below you add in the API KEY from Statuspage and the Page ID which you can find in the Statuspage settings:

![OPS4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/221356iA6791CF7BE7BBDE5/image-size/large?v=v2&px=999 "OPS4.jpg")

If you need specific information please elaborate on what your trying to do and I will try to help.

Regards  
Howard

comments: author: Peter Kinsella
body: Thanks Howard. I will follow up if there are any more questions!

Peter


author: Peter Kinsella
body: Hi Howard - how do we logically group multiple OG Alerts into on Status Page?

peter


author: Howard Nedd
body: Hi [@Peter Kinsella](/t5/user/viewprofilepage/user-id/4820224) ,

Not sure what you mean here as OG alerts (can) create "incidents" on the statuspage depended on the tags that you use in the integration.

What is it exactly that you are trying to group? Can you provide more context?

Regards,

Howard


Tags: statuspage
Adaptive Cards for Opsgenie to MS Teams
Asked by Ste404:

Hey there,

Is there a way to leverage Adaptive cards with the MS Teams to Opsgenie connection. A couple of other integrations that have been built (mainly around email parsing) use adaptive cards to display information. Depending on the card that is being displayed there are alert graphics, formatting and the like just to hit home visually what needs to be looked at. Similar to when something is closed off there are cards with details displayed.

Currently with the OpsGenie to Teams integration it uses the basic card with limited information and then anything else that happens is pretty much just a line of text.

"Test User closed alert: "Alert to teams what does it show"

Just looking for ways to make all of this more visual.

Thanks.


Answers:
author: Agaci Avinas
body: Hi [@Ste404](/t5/user/viewprofilepage/user-id/4984517) ,

I am Agaci from Opsgenie support. Happy to help you today.

I understand that you are looking to have adaptive cards in MS teams to add information in the message. I would like to let you know that, this requirement has been already a feature request in our end.

You could view and vote for the feature using below link,

<https://jira.atlassian.com/browse/OPSGENIE-48>

You could also add yourself as watcher to the ticket to get notified when there is an update in the ticket.

Regards,

Agaci


Tags: ms-teams
Request for investigation - Opsgenie account disable
Asked by Masato Kato:

Hello team.  

We have been using Opsgenie for about 4 years.  
but today our accounts were suddenly disabled.

Please investigate this matter ASAP.


Answers:
author: Nick H
body: Hi [@Masato Kato](/t5/user/viewprofilepage/user-id/5056156) ,

Please open a ticket with Opsgenie support here for assistance: <https://support.atlassian.com/opsgenie/>

comments: author: Masato Kato
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) ,  
OK. Thank you for your reply.


author: Masato Kato
body: now, my account is suspended. so I cannot login opsgenie.  
please activate my account. I will check Billing information.

comments: author: Nick H
body: Hi [@Masato Kato](/t5/user/viewprofilepage/user-id/5056156) ,

Please open a ticket with Opsgenie support here for assistance:

[https://support.atlassian.com/opsgenie](https://support.atlassian.com/opsgenie/)


Tags: cloud