youngmon/atlassian-qna huggingface dataset:
Right unubscribe URL for "Something's missing from the Atlassian Community... you!" marketing mail?
Asked by Tom Worster:

In this email, I clicked the highlighted link![Something's missing from the Atlassian Community... you! 2019-05-15 13-34-47.png](/t5/image/serverpage/image-id/54683i9A06FC3B7E2FD2FA/image-size/large?v=v2&px=999 "Something's missing from the Atlassian Community... you! 2019-05-15 13-34-47.png")

and got this 404

![Atlassian _ Marketing Email Preferences 2019-05-15 13-35-24.png](/t5/image/serverpage/image-id/54684iA70534BFF981D9D7/image-size/large?v=v2&px=999 "Atlassian _ Marketing Email Preferences 2019-05-15 13-35-24.png")

(That's no generic 404 since the page title is "Atlassian \| Marketing Email Preferences")

So I took up the invitation to ask about the correct unsubscribe URL here.


Answers:
author: Daniel Eads
body: Hey Tom,

Sorry for the hiccup there with the unsubscribe action! We're manually unsubscribing you from the Community marketing emails now.

If you're willing to help us troubleshoot a little more, could you send the hyperlink URL (like, right-click and do "copy link address" in the email itself) from the Unsubscribe link?

Thanks!

Daniel \| Atlassian Support

comments: author: Tom Worster
body: I got another marketing email today "Should you squash your commits?" with an "Unsubscribe" link that looks just like the one above. Same response

Sorry the page you were looking for does not exist. {#toc-hId--1436783628}
--------------------------------------------------------------------------

So it seems not so much a hiccup as a systematic behavior. I think it's worth investigating.


author: Daniel Eads
body: The unsubscribe links are user-specific (and for volume reasons we don't have exact copies of each individual email that is sent out). I'm wondering if you'd be able to:

* Copy one or both unsubscribe links here  

  OR  

* Forward a copy of the email you got to me - deads at atlassian.com

So far we haven't found evidence that it's systematic, but definitely possible that future links you might get could have issues if we can't track the details down.

We can also get you manually unsubscribed from the list that sent the "Should you squash your commits?" message too if you're interested in that.

Thanks,  
Daniel


Tags: feedback-forum
Discussion closed, what can be the reason?
Asked by denis_mullaraj:

This is my discussion <https://community.atlassian.com/t5/Agile-discussions/The-anatomy-of-a-Sprint-Review/td-p/1074063>


Answers:
author: Manon Soubies-Camy
body: Hi [@denis_mullaraj](/t5/user/viewprofilepage/user-id/1298793)

I don't know why it was maked as spam, but I've released your discussion and un-marked it as spam.

comments: author: denis_mullaraj
body: Thank you!!!


Tags: announcement

feedback-forum

spam
How do you search for unanswered community questions with specific tags "jira" and "scriptrunner"?
Asked by Ross McCoy:

When I use my community feed or my search, I get questions that have neither of these tags and so the results are cluttered. If I start by searching for the "Scriptrunner" tag it returns posts with the "Scriptrunner" tag as I expected, but as soon as I add the "Jira" tag I no longer see posts with the "Scriptrunner" tag, even though such posts with both Jira and Scriptrunner tags were just in the results list.

What's the best approach here?


Answers:
author: Monique vdB
body: [@Ross McCoy](/t5/user/viewprofilepage/user-id/2206942) you can put the Scriptrunner tag in the community feed and then select the product collection in the first dropdown. So it would look something like this:

![Screen Shot 2019-10-02 at 11.00.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/68112iD471DE12AB09B940/image-dimensions/508x85?v=v2 "Screen Shot 2019-10-02 at 11.00.43 AM.png")

This would return all Jira questions tagged Scriptrunner with no responses.

Hope that helps. Thanks for answering questions. I'm getting [my high-five hand](https://community.atlassian.com/t5/Feedback-Forum-discussions/High-fives-all-around/td-p/1144346#U1144437) ready.


author: David Hibler
body: Did you try "scriptrunner AND JIRA" without the quotes? That seemed to work for me in search.


Tags: community

feedback-forum
how to submit a suggestion to the Atlassian Community project
Asked by Bill Sheboy:

Hello all! How can I submit a suggestion to the Community project?

For example, "add a disclaimer \*at the beginning of\* posted 'informative' articles when the article is created by a vendor in the marketplace trying to sell a product."

When I attempt to create a suggestion, I do not see the COMMUNITY project listed.

Thank you!


Answers:
author: Danny Zuccaro
body: Hi Bill,

You can submit suggestions and ideas to the [Feedback Forum.](https://community.atlassian.com/t5/Feedback-Announcements/ct-p/feedback-forum) One of the community admins should be able to review and get back to you.

Hope this helps,  
Danny

comments: author: Bill Sheboy
body: Thanks, [@Danny Zuccaro](/t5/user/viewprofilepage/user-id/510058) I'll try that route.

__Bill


author: Danny Zuccaro
body: Glad to help - good luck!


author: Monique vdB
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) these are [our current guidelines for vendors](https://community.atlassian.com/t5/Marketplace-Apps-articles/Atlassian-Community-guidelines-for-Marketplace-vendors-and/ba-p/689723).

After reading those, do you think a vendor is violating those guidelines (e.g. posting somewhere other than the Marketplace collection) or do you want to recommend a change to the guidelines themselves?

comments: author: Bill Sheboy
body: Hi, [@Monique vdB](/t5/user/viewprofilepage/user-id/786286)

Thanks for the information.

My suggested improvement is that vendors indicate their affiliation at the beginning of apparent how-to articles, particularly when the article eventually ends up pitching the vendor's products. It appears that some of the vendor affiliations are buried quite a bit lower in the explanations.

Best regards,

Bill


author: bandibiz-sunny
body: Thank you


Tags: community

feedback-forum
Forum design needs to be improved
Asked by Partha Mandayam:

For every post, the date of posting should be listed at the top.

This is how all other forums are designed


Answers:
author: Nic Brough -Adaptavist-
body: They do - the date is under or next to your name.

comments: author: Partha Mandayam
body: It's not clear

see this post which prompted my original complaint

<https://community.atlassian.com/t5/Sourcetree-questions/Why-Sourcetree-keeps-crashing/qaq-p/1032263#M28236>

Next to Ana it says Tuesday

That is vague

It should give the exact date

When I complained initially, this post showed Wednesday against my name

That's very vague

You should always show the exact date


author: Monique vdB
body: [@Partha Mandayam](/t5/user/viewprofilepage/user-id/2834535) thanks for the feedback. As you've now noticed, we show the date (today, yesterday, Tuesday) for a few days and then revert to showing the exact date.

It's helpful to know you found this confusing.


author: Partha Mandayam
body: I hope you will fix it to always show the exact date.


author: Partha Mandayam
body: It is this forum itself where I'm posting questions

The posts should have the date at the top for easy audit trail

[https://community.atlassian.com/t5/Sourcetree-questions/Forum-design-needs-to-be-improved/qaq-p/1037126?utm_campaign=\&utm_content=post\&utm_medium=email\&utm_source=atlcomm#M28291](https://community.atlassian.com/t5/Sourcetree-questions/Forum-design-needs-to-be-improved/qaq-p/1037126?utm_campaign=&utm_content=post&utm_medium=email&utm_source=atlcomm#M28291)


author: Nic Brough -Adaptavist-
body: We don't know what forum you are talking about (especially as Sourcetree is not forum software)


Tags: feedback-forum
Question stuck in SPAM quaratine
Asked by Truss Robinson:

I see that this gets posted every now and then and a CC comes along and rescues the question - I wasn't sure how long to wait to see if it would be seen/rescued on its own so I figured I'd just post anyway:

<https://community.atlassian.com/t5/Marketplace-Apps-questions/Script-Runner-Adding-lozenge-to-HTML-scripted-field-to-show/qaq-p/1021427>


Answers:
author: Bastian Stehmann
body: Hi [@Truss Robinson](/t5/user/viewprofilepage/user-id/2138776) ,

I just removed the post from spam quarantine.

comments: author: Truss Robinson
body: Thank you much!


Tags: feedback
Question marked as spam
Asked by Matt B:

Hello,

I've posted a question and it seems to have been marked as spam.

<https://community.atlassian.com/t5/Jira-questions/Service-schedule-conflicts-between-xporter-and-scriptrunner/qaq-p/1031938>

Any ideas why?


Answers:
author: Mikael Sandberg
body: Hi [@Matt B](/t5/user/viewprofilepage/user-id/2863193)

I just moved your question out of the spam filter.

comments: author: Matt B
body: Thank you.

Any idea why it was marked as spam for future reference?


author: Mikael Sandberg
body: The spam filter sometimes get very protective, it sometime depends on the day and it's mood. In this case my guess is that it was the stack trace that triggered it.


Tags: feedback
What is gdannie doing?
Asked by Thomas Hofmann:

It looks like gdannie is posting a lot of advertisement.

<https://jira.atlassian.com/browse/SRCTREEWIN-11362>

<br />

[https://jira.atlassian.com/secure/ViewProfile.jspa?name=gdannie731\\\\](https://jira.atlassian.com/secure/ViewProfile.jspa?name=gdannie731\)  

How to keep such improvement suggestions free from SPAM?


Answers:
author: bgannin
body: Hi [@Thomas Hofmann](/t5/user/viewprofilepage/user-id/2756748)

Thank you for the note about that user. We are constantly battling spammers who abuse our public bug trackers and I'll be sure to pass that one along to the appropriate team. The trade-off with disabling attachments is losing the ability to attach anything at all to the ticket which is a frustrating one.

Brian Ganninger  
Principal Developer, Sourcetree

comments: author: Thomas Hofmann
body: Thank you for your answer. That helps a lot.

Disabeling attachments probably won't prevents ads, too ;)

Cheers.


Tags: feedback

sourcetree
Why my quesion marked as spam
Asked by Nhac Tat Nguyen:

I don't know why my question has been marked as spam. This is link: <https://community.atlassian.com/t5/Jira-questions/Spring-Scanner-2-x-Unsatisfied-dependency-expressed-through/qaq-p/976500>


Answers:
author: Thomas Schlegel
body: Hi [@Nhac Tat Nguyen](/t5/user/viewprofilepage/user-id/1548407),

my apologies for that. Our spam detection is sometimes a little bit too strict. We're looking regularly at the spam quarantine, but since most of us are just users like you, it can take some time sometimes.

I think, your question was caught because of the code. I released your latest one from spam quarantine:

<https://community.atlassian.com/t5/Jira-questions/Spring-scanner-2-x-quot-Unsatisfied-dependency-expressed-through/qaq-p/976516>

comments: author: Nhac Tat Nguyen
body: Hi Thomas, thanks a lot for your quick supporting.


Tags: announcement

feedback
Asked a question, how do I respond to the relply.
Asked by Daniel Martell:

I submitted a question and received a response. I would like to respond and add screen shots, but the page seems to be not allowing me to add screen shots or add text. (it lets me type but does not save the text.)


Answers:
author: Shannon S
body: Daniel,

I assume you're referring to this thread?

<https://community.atlassian.com/t5/Jira-Core-questions/How-do-you-setup-and-test-a-scriptrunner-listener-for-SLA-Breach/qaq-p/966236>

When you add screenshots, are you using the attach image option or attempting to link to an external image?

Have you tried it again as of today, and are you running into the same issue? Do you get any error messages?

Regards,

Shannon

comments: author: Daniel Martell
body: Hi, Thank for your response and assistance. I figured out my IE doesn't enable what is needed for posting. I switched to Chrome and everything came active. Best Regards.


Tags: community

feedback
Answers deleted without notification
Asked by Ben Romberg - codefortynine:

We're an Atlassian Marketplace vendor and post on topics within the Community where users might benefit from our apps.

We've recently discovered that almost \*all\* our posts in the community have been removed, for example on [this topic](https://community.atlassian.com/t5/Jira-questions/How-do-I-clone-a-project-on-JIRA-Cloud/qaq-p/315475#U892718). We also didn't receive any notification about the deleted posts.

We don't understand such behavior as we have conversion rates of about 30% from the Atlassian community, i.e. we seem to help those community users quite often when they search for an answer to their question.

Rather than posting those answers again when they get deleted, we'd like to understand why and when this is happening and how we can prevent it in the future. Thanks!


Answers:
author: Monique vdB
body: Hi [@Ben Romberg - codefortynine](/t5/user/viewprofilepage/user-id/664921)! Thanks for bringing this to our attention. I'm wondering if perhaps you have been posting answers on older content? This is mentioned in [our guidelines](https://community.atlassian.com/t5/Marketplace-Apps-articles/Atlassian-Community-guidelines-for-Marketplace-vendors-and/ba-p/689723) but maybe needs to be emphasized more:

*In general, avoid resurrecting old threads (six months or more old) simply to promote your products.*

Our moderators tend to remove "necroposts" and we're actually working on guidelines for closing down older threads that are no longer relevant to make this policy more clear.

Let me know if you think that might be it.


author: Bridget
body: Hey Ben! Thanks, [@Meg Holbrook](/t5/user/viewprofilepage/user-id/662941) for flagging.

My best guess is that our spam filters automatically flagged your content! (This can happen when you draft your content outside of the Community editor + then paste/publish.

I'm taking a look now at your posted content so I can suggest more best practices to avoid spam limbo.

Sorry for the frustration, talk soon!

Bridget

comments: author: Ben Romberg - codefortynine
body: Hi [@Bridget](/t5/user/viewprofilepage/user-id/1157270), thanks for the hint!. We indeed pasted most of our messages and will type them out by hand in the future.

Do you have any other insights what we might do to prevent getting flagged as spam?

Could you revert the deletion of our messages by any chance?

Thanks for your help!


author: Meg Holbrook
body: Hi [@Ben Romberg - codefortynine](/t5/user/viewprofilepage/user-id/664921),

I've referred this question to the Atlassian team so they can work with you on best practices and possibly review some of the deleted posts.

comments: author: Ben Romberg - codefortynine
body: Thanks a lot [@Meg Holbrook](/t5/user/viewprofilepage/user-id/662941)!


Tags: feedback
Article marked as spam
Asked by Marcin ?urawiecki:

Hello,

My first article was marked as spam and think I know the reason - it had too many tags. I've changed it and would like the Community team to review it and hopefully release it to the public.

Link: <https://community.atlassian.com/t5/Marketplace-Apps-articles/How-to-write-effective-test-preconditions-with-TestFLO/ba-p/924397>

Kind regards,

Marcin


Answers:
author: Miles B.
body: Hey [@Marcin ?urawiecki](/t5/user/viewprofilepage/user-id/261990) - Looks like it was tagged under Confluence. Please post it in the "Marketplace apps" section, and then feel free to cross-post to Jira.

comments: author: Marcin ?urawiecki
body: Hi Miles,

In this case it's true - this article has nothing to do with Confluence. But it's great to know, that I can cross-post this kind of articles to Jira! Thanks for the information.

Kind regards,  
Marcin


author: Miles B.
body: And to clarify, by "cross-post" I really just mean you can add additional, related tags after it's posted (i.e. don't post the same article twice). But please make sure it's primary post location is in "Marketplace apps."


author: Marcin ?urawiecki
body: Of course, that's crystal clear :)


author: Karolina Laso? [Deviniti]
body: Hey [@Miles B.](/t5/user/viewprofilepage/user-id/1160516),

I have the same problem.

Link: [https://community.atlassian.com/t5/Marketplace-Apps-articles/How-to-Improve-Your-Customer-s-Journey-Through-Jira-Service-Desk/ba-p/935213#M422](https://community.atlassian.com/t5/Marketplace-Apps-articles/How-to-Improve-Your-Customer-s-Journey-Through-Jira-Service-Desk/ba-p/935213#M422?)

Cheers,

Karolina

comments: author: Miles B.
body: Hmm I'm not seeing it marked as spam on my end (but I might not have the right permissions)? I recommend reaching out to [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) if the problem persists.


Tags: announcement

feedback
This forum says I have illegal html content every time I try to post, and it removes tags
Asked by David Karr:

This is a meta issue, with the Atlassian Community forum itself.

I've posted several messages here in plain text, with no HTML content. After I write the body of the note, I add relevant tags. Every single time I try to save one of these notes, it bounces it back, saying that I have HTML content, which it apparently has filtered out. The thing is, there is nothing to filter out. It doesn't change the message at all, as far as I can see, as I have never put HTML content into these messages.

What's additionally annoying is that each time it bounces it like this, it removes all of the tags I added.

I re-add all the tags that were removed and submit, and it takes it this time.


Answers:
author: Monique vdB
body: [@David Karr](/t5/user/viewprofilepage/user-id/716753) thanks for the report -- that is odd. Is this something you can reproduce? Is it only happening in the Bitbucket collection? Can you include Screenshots? Thanks!

comments: author: David Karr
body: This is a test.


author: David Karr
body: Didn't happen here.


author: Monique vdB
body: [@David Karr](/t5/user/viewprofilepage/user-id/716753) Can you let me know if you're still having any issues?


Tags: feedback
Question marked as SPAM?
Asked by Fabi:

Hi,

I recently asked this question: <https://community.atlassian.com/t5/Confluence-questions/Confluence-behind-reverse-proxy-iis/qaq-p/871154#M116977>

It was immediately marked as SPAM!?

Why?

Thanks in advance


Answers:
author: Mirek
body: Hi [@Fabi](/t5/user/viewprofilepage/user-id/1819377) - Not sure exactly why it was moved to SPAM (probably by mistake), but I have restored it to be a normal question. It is from those more advanced to troubleshoot/answer but definitely not a spam. I hope that you would find answers to your questions here on Community.

comments: author: Fabi
body: Hi [@Mirek](/t5/user/viewprofilepage/user-id/781521),

thank you!

Have a nice day


author: beril kurt
body: I created a question nearly 5 min ago but tagged as Spam and I could not see anymore my question!! Any idea[@Mirek](/t5/user/viewprofilepage/user-id/781521)? Thanks


author: beril kurt
body: MY question : <https://community.atlassian.com/t5/Jira-questions/Trigger-a-Jenkins-Build-with-UI-from-Jira/qaq-p/885153>


Tags: feedback

community
Typo on Atlassian blog
Asked by Emily Errico:

I found a typo in [the most recent Atlassian blog.](https://www.atlassian.com/blog/teamwork/are-managers-really-horrible)

Interesting read, however..

![type.PNG](/t5/image/serverpage/image-id/29578i4EFCF6D0ACC06268/image-size/large?v=v2&px=999 "type.PNG")it took me a few times to understand the second sentence in this paragraph. It should be "not" instead of "now".


Answers:
author: SGD
body: Fixed! Thanks Emily -- I'm sure Dom was just testing to see if readers were really paying attention ;-)

comments: author: Emily Errico
body: No problem! :)


author: Shannon S
body: Hi Emily,

Thank you for pointing that out! I've shown this to the person who wrote the post, and as soon as they come online they will be able to address this.

Take care and kind regards,

Shannon

comments: author: Emily Errico
body: Thank you for running this up the flagpole ! :)


author: Shannon S
body: No worries, Emily! Happy to help.

Regards,

Shannon


Tags: blog

feedback

feedback-forum
Customer issues and feedback loop/forums
Asked by Matthaeus Ranigler:

Hi,

we have been trying to improve our CS process and collect feedback at the same time.

We were looking at Customer Case(CC) as we like the stackoverflow/forum-like up-voting on feedback from customers. But CC limits us to one forum per project, which in our case would leave us with 8+ projects just for our basic use case.

We'd have locations for internal and external users to leave feedback and create issues, but also a location for specific user groups(that leave feedback in their own locations, but they get collected in one location, identified by tags etc). With CC I'd have 1 internal feedback, 1 internal issue, 1 external feedback, 1 external issue, 1 group feedback, 1 group issue, 1 sub group issue and 1 sub group feedback project, that's way too much.

What we are hoping for is 1 internal feedback and issue project, 1 external feedback and issue project and 1 group feedback and issue project(with different portals for sub groups). In both cases most of the ticket flow would be handled by automation.

One thought was to use CC with the 8 projects on another JIRA instance and sync it with our main instance to reduce clutter, but thats less than ideal and will cost way more, just for CC and the sync.

Has anybody else created such a similar flow or had this issue? We are happy for any advice or help we can get.


Answers:
author: Irina_Bel_Stiltsoft_
body: Hi [@Matthaeus Ranigler](/t5/user/viewprofilepage/user-id/662273) ,

I'm Irina, a new PM of the [Customer Case for Jira](https://marketplace.atlassian.com/search?query=Customer%20case) app. Yes, you're right, our app only provides one forum per project, but you can create as many forums as you want in total. As a workaround for your case, to cut down the number of forums, you can create 1 support forum for internal and external use, but add components to the form on the portal and make this field required. For example, we have many apps in Stilsoft, but only one support forum. Our customers when submitting their ideas pick a component. Every component in Jira has its own assignee. When entering Jira and navigating to the support project, we choose the component tab in it and pick the necessary components. In your case, you can name components so that your external and internal customers choose the relevant option when submitting tickets. As for feedback forums, we also have a forum for each project.

![our jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/176434i93E531A4BFD38A04/image-size/large?v=v2&px=999 "our jira.png")![support requests.png](https://community.atlassian.com/t5/image/serverpage/image-id/176433iBDF43D10889E9E94/image-size/large?v=v2&px=999 "support requests.png")


Tags: atlassian-support

customer

feedback

jira-service-desk