youngmon/atlassian-qna huggingface dataset:
Search not working in Confluence cloud
Asked by Justin Durlewanger:

Hello,

I am seeing an issue where certain users are unable to use the search function. No matter what they search, nothing appears.

I have cleared cache, switched browsers and used inprivate/incognito mode.

I searched the support portal and only found information about reindexing, but there is not an option for Content Indexing. I guess this is not related to the cloud version.

[Content Index Administration \| Confluence Data Center 9.0 \| Atlassian Documentation](https://confluence.atlassian.com/doc/content-index-administration-148844.html)

I checked the confluence status, and I see that there was an issue last week about searching but it says this is resolved. Is there a way to report I am having this issue?

[Confluence Status (atlassian.com)](https://confluence.status.atlassian.com/)

Are these any other options available?


Answers:
author: Jay San
body: Search is now indicating degraded performance.  

<https://confluence.status.atlassian.com/>


author: Interlaced Support
body: Can confirm we have some users experience this same issue. Had them try the same things Justin has tried and searching still returns no results.


Tags: cloud

confluence-cloud
Content Status for Confluence app - dashboard missing pages
Asked by Cherilyn diMond:

Has anyone encountered pages missing from the status dashboard in the Content Status for Confluence app?

I set this up last week and added a status to all my pages, checking that they all showed up on the status dashboard. This morning (Monday), only two pages out of a dozen or show appear in the dashboard. I've tried going into a page, deleting the status and reinstalling, manually updating the status, etc, but nothing seems to be working.

Has anyone seen this before? Is there something simple I'm missing?


Answers:
author: Jessica
body: Hi [@Cherilyn diMond](/t5/user/viewprofilepage/user-id/5593641)

<br />

Welcome to the Atlassian Community!

From the description of the app, it seems to be a third party app vendor, right?   
I don't think I have used this app until today or seen related issues to confirm if this is an issue easy to resolve or even a configuration issue.

If this is an app that relies on the search to display results, which I believe is the case, it is possible that it was affected by an incident we had with the search performance earlier this week. It was resolved on the same day, but it could still have some issues for the search on your site if it wasn't reindexed automatically by now.

<br />

With that in mind, Cherilyn, are you still seeing these issues?  

If yes, we can open up a support ticket, run a reindexing and see if this is working normally again. If not, we can check if this is a Confluence related issue, if not, it would be a better approach to contact the vendor directly, if we got it right this is related to a third party app.

<br />

Regards,  
Jessica


Tags: addon-fr.spectrumgroupe.confluence.plugins.content-status

atlassian-marketplace

cloud

confluence-cloud
How do I use the macro Questions List
Asked by Richa Kala:

On a wiki page, I have inserted the macro Questions List. Can someone please explain from where are the questions picked up? The macro setting says topics from below. Does that mean each question has to be a child page?


Answers:
author: Fabienne Gerhard
body: Hi [@Richa Kala](/t5/user/viewprofilepage/user-id/1196188),

the settings accord to the topics you can write in the next field.

Those are the topics you added in the question addon.

Choose the topics that would be interesting for the space, where you use the macro. Hope this helps.

comments: author: Richa Kala
body: So is it that each question has to a separate topic(rather page)?


author: Fabienne Gerhard
body: Hope I understand that right.

When someone asks a question, they use **one** or **more** topics where they see the question belongs to - question gets tagged with the topics.

You can create different topics in Questions where the users can choose from when they ask the question.

One question can have **one** or **several** topics.

*For example:* Where do I get a my coffee for break?  
*Tags are:* **coffee, break, company, freetime**

When using Question List macro and you choose:

Any topic below and the topics you wrote in the fields are: **coffee, wine, fun**-\> our example question will be shown

All topic below with the same topics: **coffee, wine, fun**-\>will NOT be shown because we didn't have wine and fun topic in it

This options can help you to filter the questions that are shown on each space.

In space **Funtime** the topics could be **break, freetime, hobbies, afterwork**- now all questions that have one of the mentioned topics are relevant - you use 'Any topic below' here and write those topics in the next field
Make 'Ask question/Save' button send an email instead of posting the question
Asked by Fabienne Gerhard:

Hi,

i would like to give the**'Ask question'/'Save'** Button another function. Instead of asking the question - it should send the question to an Questions Admin where it's checked and will be postet by this question admin.   
Reason is - most of the people are not comfortable with asking a question and so avoid using questions.

The nicest solution would be using the **'Ask question'** button to come to the creation page where you can choose space and/or topics - when you finished your question, picked your topic(s) and wrote all informatione  
-\> the **'Save'** Button would create the email and not posting it in questions.  
Like those email notifications you get when you watch a certain topic.

Would be awesome if anyone could help - or just tell me if that's even possible :)

Thanks Fabienne


Answers:
author: Shannon S
body: Hi Fabienne,

Save for re-writing the code entirely, this is not possible in Questions.

We do have a feature request to include a moderator in Questions, which could possibly answer your requirement. I would recommend voting on this and comment there with your exact usage requirement:

* [CONFSERVER-51700](https://jira.atlassian.com/browse/CONFSERVER-51700)

Thank you for your understanding!

Regards,

Shannon

comments: author: Fabienne Gerhard
body: Hi Shannon,

thanks for your answer... hope this is going to help.

best regards

Fabienne
Questions for Confluence
Asked by JFabio:

I'm in trial mode at Questions for Confluence Cloud until Mar/23/18.  
All questions and answers was just gone!!  
I checked all access and permissions and all is just fine.  
Any clue of misconfigured instance ?


Answers:
author: Beejal _London_
body: Now being investigated as an incident: <https://status.atlassian.com/incidents/39bpm4g32jx7>


author: Steffen Opel _Utoolity_
body: Good to know that they are already aware of this regression, thanks!


author: JFabio
body: Thanks!!

O just got an answer from Atlassian support and they did confirmed an system failure


author: Steffen Opel _Utoolity_
body: **Update**

Atlassian support has confirmed the regression in our case too and created the following bug to track it (i.e. 'Needs verification' is slightly misleading here and probably unintentional due to being investigated still):

* [Confluence for Questions Empty (CONFCLOUD-59114)](https://jira.atlassian.com/browse/CONFCLOUD-59114)

I suggest you watch and vote for the issue to raise Atlassian's priority around this regression, after all, this comprises a de facto outage of an app sold separately, thus can hardly be considered a 'medium' priority issue with 'minor' symptom severity only (once again, might also just be an unintentional default due to being investigated still).

----

**Initial answer**

I can confirm that this also affects the 'Questions for Confluence' instance that is used for the Q\&A forum of Utoolity's support offering (and similar the one of at least one other fellow vendor), thus seems to be unrelated to your specific evaluation instance - I've submitted a support request and suggest that you [contact Atlassian](https://support.atlassian.com/contact/) as well to raise awareness for this de facto app outage, which is not yet reported on [Atlassian Status](https://status.atlassian.com/) in any way.


author: JFabio
body: Oops, Questions for Concluence Cloud.

This is what we are testing


author: louisdj
body: Hi

What do you mean with questions and answers?

Have you made any changes to your configuration?
Is it possible to make past answers/solutions for users searchable ?
Asked by Peter Nielsen:

Is it possible to auto save answers /solutions to users in the knowledgebase or to simply make them searchable ?


Answers:
author: Shannon S
body: Hi Peter,

Searching Questions via Service Desk is not yet possible, but we have a feature request for it:

* [JSDSERVER-35](https://jira.atlassian.com/browse/JSDSERVER-35)

Please feel free to vote on the request and comment there with your usage case.

Do let me know if you have any questions about this.

Regards,

Shannon


Tags: jira-service-desk
Question list to excel
Asked by fatma polat:

Can i get question list ,expecially unanswered questions with tags, to excel?


Answers:
author: Shannon S
body: Hi Fatma,

It's currently not possible to export your questions, but we do have a feature request for this:

* [CONFSERVER-51723](https://jira.atlassian.com/browse/CONFSERVER-51723)

I encourage you to vote on this and watch it in order to receive any updates on progress.

Please also comment on the request with your usage case to help understand how we can best implement it.

Let me know if you have any questions or concerns.

Regards,

Shannon
How to create a question button?
Asked by Dovile Trepkeviciute:

Hi,

I want to add macro Ask a question. I created a button, but then when I publish that on space and click on button Ask a question, it leads to Page template wizzard. I do not know what I need to write there, I want to have a simple and clean space just to write down any general questions for colleagues who press on the button Ask a question.

Thanks![Screen Shot 2018-01-26 at 09.28.33.png](/t5/image/serverpage/image-id/13371iEC2AB210D950C9FD/image-size/large?v=v2&px=999 "Screen Shot 2018-01-26 at 09.28.33.png")![Screen Shot 2018-01-26 at 09.28.44.png](/t5/image/serverpage/image-id/13370iB16D25D890D078CE/image-size/large?v=v2&px=999 "Screen Shot 2018-01-26 at 09.28.44.png")


Answers:
author: carolyn french
body: Hi there and welcome,

Are you on Cloud or Server? Inside the Questions macro in the page, you have to specify the template. If you are on Confluence Server, you can change to list the "Ask a question" template. Make sure to do Step 4 below.

![2018-02-22_1417.png](https://community.atlassian.com/t5/image/serverpage/image-id/15562iA805D720702F2ECB/image-dimensions/556x293?v=v2 "2018-02-22_1417.png")

Unfortunately, if you are on Cloud, this functionality has been deprecated by Atlassian, so you won't see the option for Step 4 above:

<https://confluence.atlassian.com/questionscloud/recent-changes-to-questions-for-confluence-931038974.html>

Hope this helps!

Carolyn

comments: author: Atlassian B2X
body: Hello [@carolyn french](/t5/user/viewprofilepage/user-id/664664)

Unfortunately we don't have "Ask a question" from the Template Name drop down.

Do you have any solution in my case.

Thanks in Advance.


Tags: macro
Automatically assigned topics for a new questions asked inside given Space
Asked by DmitriyH:

We are using Confuence with Questions plugin.

There are also many Spaces.

Is there any way to setup the Questions plugin, in order to make it assign automatically a given topic for a newly asked questions inside given Space?

For example: all questions created in "Space-1" should have "topicA" and "topicB" assigned, all questions created in "Space-2" should have "topicC" assigned.

And it's unacceptable to ask our users to put these topics manually on each questions, it's really easy to miss it.


Answers:
author: Fabienne Gerhard
body: Hi Dmitry,

that works pretty easy - when you're using questions - just get the question macro in your space and choose topics that should be integrated.

In your case we are in Space-1, choose topics: topicA, topicB (separated with comma)

Now enable Include **Ask Button**! Done. Everyone who uses this button will automatically generate a question including the mentioned topics.

For more information and further setup look her in docu <https://confluence.atlassian.com/questions/integrate-questions-with-your-spaces-407724495.html>

comments: author: DmitriyH
body: Thanks a lot! It works.

And one more quesions, which I could not solve reading a documentation: is it possible to make a direct link, which opens ALL the questions in from recent-to-oldest order, which contain for example only "topic1" and "topic2" tags?


author: Fabienne Gerhard
body: Hi [@DmitriyH](/t5/user/viewprofilepage/user-id/154256) - i don't think that's possible because - as far as I know - you can only sort by topics = which means **one** topic.

When you click on the tag that is shown under the question you will directly move to the tagged topic (you can sort popular, recent, not answered)

But would be interesting to make a sort with 2 or 3 topics.... you could also work with maintopics maybe....


Tags: space
Confluence: How to delete a topic under a question?
Asked by Michal Potyrcha:

I'm an admin for a space where users can ask questions. A user creates new question and adds topic. I'm not able to edit topics under these questions later on. Only person who created a question is able to edit the topic under this question.

We are using our space as a community for users and managing topics by space admins is essential. How this can be achieved.

![topics.png](https://community.atlassian.com/t5/image/serverpage/image-id/12809i19DAEE6A204223CA/image-size/large?v=v2&px=999 "topics.png")


Answers:
author: Shannon Davis
body: I just asked a similar question. The answer I got was - if you enable Reputation Based permissions for questions, then anyone with 100+ reputation can change the labels/topics on a Question.
Using a space for questions but not allow page creation
Asked by Ron Summers:

We want to be able to use a space for people to ask questions in the space so the questions are limited to that space but we don't want people to be able to add pages to the space.

Is this possible?

Or is it that in order to do a question in a space, you need to have the Page add permission because Questions just uses the space permissions?


Answers:
author: Ron Summers
body: Ok, I did an empirical test to answer my own question. If a user can ask Questions normally, they can ask a question limited to a space where they can view the space but cannot add pages. I verified by using Questions on the menu bar to look at recent questions where it shows whether the question is limited to a space or not.

comments: author: Shannon S
body: Hi Ron,

Apologies for the delay. As you have discovered, any users with "use" (aka view) permissions for Confluence (including individual spaces), should be able to ask questions there.

Therefore, you would only need to make sure the user has access to view the space in order to ask questions.

I'm sorry this wasn't clear in my previous post.

Let me know if you have any further questions about that.

Regards,

Shannon


author: Shannon S
body: Hi Ron,

Per our page on [Confluence Questions Permissions](https://confluence.atlassian.com/questions/permissions-407724476.html),
> Users with permission to use Questions can ask questions, answer questions, up vote answers and more.

According to this, a user shouldn't require Add Page permissions to ask a question.

Are you finding this is not accurate for your instance?

Regards,

Shannon

comments: author: Ron Summers
body: The page you linked only addresses Confluence Questions permissions at the "global" level. My question is about space specific questions.

I'm not trying to restrict access to Confluence Questions or allow anonymous access or set up curators for Questions.

I've also looked at this page <https://confluence.atlassian.com/questions/integrate-questions-with-your-spaces-407724495.html> which doesn't answer my question either.

But, no, I haven't tried this exact scenario out myself, I was hoping to find an answer so I didn't to go through setting up that experiment.

I know there are permissions for using Questions but when integrating (asking) Questions in a space, do the space permissions come into play?

In other words, if I only have View permissions in a space, can I still ask Questions limited to that space only? I'm hoping the answer is yes but I can't confirm that through the documentation I found.
The add on does not seem to work as advertised.
Asked by CharlesM:

I tried adding a Questions button from a template and that does not work.

I also tried to add Questions content in a content-by-label macro and it did not display.


Answers:
author: carolyn french
body: Hi Charles,

Are you using Questions in Confluence Cloud or Confluence Server? There are some differences ([see this blogpost](https://confluence.atlassian.com/questionscloud/blog/2017/05/cloud-infrastructure-changes)).

There is a Questions List macro that is very useful to show questions content by topic (that is the best way to show Questions content). You can vote and watch the following feature request: <https://jira.atlassian.com/browse/CONFSERVER-47087>

Where are you stuck with adding a Questions macro to "Create a question"?

Are these the steps you are using: <https://confluence.atlassian.com/questions/integrate-questions-with-your-spaces-407724495.html#Integratequestionswithyourspaces-AddanAskaQuestionbuttontoapage>
How long of a delay between asking a question and its appearance in the questions list macro?
Asked by Yaacov Weingarten:

Users are asking a question in a Space, but they only appear in the Questions List macro (on a Space page) after I rebuild the Index.

Is there a way to have them displayed automatically, i.e. without an administrator manually rebuilding the content index?

Thanx


Answers:
author: Gregor Kasmann_Actonic
body: It is not a normal behaviour. Your administrator should try to "Rebuild the Content Indexes From Scratch" <https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html>  
And then check log files for errors from indexer.
Questions are not displayed on the Team Space Questions page
Asked by Yaacov Weingarten:

We created a Team Space, and one of the team members used the Questions menu item to ask a question. However, when we use the "Questions" link in the sidebar, the questions are not listed. So I created a new page that just contains the Questions List macro, and the questions appear on that page.

Why do they not appear in the Space-based Questions page?


Answers:
author: AnnWorley
body: If the team member used the Questions menu item while viewing the Team space the question should have been created in that space, and visible in the Questions menu item for the space. I created a Team space in a Confluence Cloud test instance and created a question there, it did appear in the sidebar menu's Questions as expected.

If you don't specify a space with the Questions List macro it will show questions from all spaces. When you look at the macro results, what space does it say the team member's question is in? in the following example the question is in the "123" space:

![Screen Shot 2018-01-30 at 2.05.10 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/13609iEABEFA652A8D8D4D/image-dimensions/340x89?v=v2 "Screen Shot 2018-01-30 at 2.05.10 PM.png")

If you find that the questions are in the new Team space you created but are still not showing on the Questions link in the sidebar for the space, please let me know:

* Are you using Confluence Cloud or Server?
* If you are using Confluence Server, what version of Confluence, and what version of the Questions plugin?
Administrators don't have access to "Questions Customization"
Asked by Crystal:

I'm trying to follow the instructions in this documentation: <https://confluence.atlassian.com/questionscloud/administer-questions-738361807.html>  

But there is nothing called "Questions Customization" in the Confluence site administration sidebar. Has this been moved or how can the administrators get access to it?


Answers:
author: Daniel Eads {unmonitored account}
body: Hi Crystal,

This definitely looks like outdated documentation. You can get to the Customization for Questions from the System Administration menu:

1. Click on the gear dropdown and go to **Add-ons**   
   ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/9358i542D42311B112A9D/image-size/large?v=v2&px=999 "image.png")
2. On the left sidebar, find the **Customisation** link under the Questions header  
   ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/9359i736AC3BCD5D5FCA9/image-size/large?v=v2&px=999 "image.png")

Alternatively, tack on /admin/questions/customise.action to your instance's base URL.

Cheers,  
Daniel

P.S. If you feel like this answer helped, please hit the checkmark to the left to mark it as answered. This helps us focus our efforts on unsolved questions. Thanks!

comments: author: Crystal
body: I tried this URL: <https://xxx.atlassian.net/admin/questions/customise.action>

but it redirects me here: <https://xxx.atlassian.net/admin/users>

Also, section for "Questions for Confluence" isn't visible:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/9360i3E7942800A3FCAB4/image-size/large?v=v2&px=999 "Capture.PNG")


author: Daniel Eads {unmonitored account}
body: Oh, you're on Cloud. Sorry - I shouldn't have assumed Server!

I took a peek on a Cloud instance with Questions installed and wasn't able to find the configuration either. Between Questions being rewritten as an Atlassian Connect plugin and the implementation of ADG3 (the new look and feel), it does look like the configuration page has gone missing.

I'll keep poking around but also email somebody at Atlassian that I know was involved in the plugin rewrite. Stay tuned!
I am getting email Notofications for Questions that I am not allowed to see. Why?
Asked by Jan:

When watching "All" at Confluence questions, I am notified by email about questions that have been asked in spaces where I do not have access to. Both links to the question itself and to the respective page are giving me an error "page not found". In my opinion a notification only makes sense for users with access to the question. It is also critical as we are using questions for confidential topics where even the question title which I can see in the notification should not be visible to anyone without access.


Answers:
author: Hasnae
body: I am not able to reproduce the issue; I believe that was fixed already

Out of curiosity, which version of Confluence are you on ? cloud ? server ?

The latest similar issue that I am aware of, and which also got fixed recently is <https://jira.atlassian.com/browse/CONFSERVER-52763>

I hope this answers your question.
How to import/ Export Confluence Questions with space import or export.
Asked by ehteshamuddin:

I have exported a space from one instance to another and found that instead of questions I got some database numbers as links. What Do I need to do to import space with confluence questions or how do I export and import confluence questions for that space???


Answers:
author: carolyn french
body: I don't know if you can easily separate out questions linked to a space and export/import just those since Confluence Questions is an add-on. If you don't have any Confluence Questions in your other instance, you could try installing the Confluence Questions add-on there. Is that, more or less what you are trying to do? Or do you not want all the questions in your second instance?


author: Fadoua
body: Let me please ask you first the following:

* Do both instances run the same version of Confluence?
* Are both instances running in Cloud? Or Server?
* Do you have Export permission?

Best,


Tags: confluence

export

import

migration

space