youngmon/atlassian-qna huggingface dataset:
Using advanced roadmaps to enter estimates
Asked by Darrel Jackson:

My team use Advanced Roadmaps with a plan configured for person-hours estimation.

When we enter the "Original Time Estimate" field in Jira's Issue View it automatically sets the Remaining Time Estimate to the value of the Original Time Estimate.

When we enter the "Estimate (h)" in Jira Advanced Roadmaps it only sets the "Remaining Time Estimate" an does not set the "Original Time Estimate".

Are we using it correctly? Can someone please explain how this works. From the looks of it initial estimates should be entered in the Jira Issue View and revised estimates should either be put in AR Estimate (h) field or Jira Issue View Remaining Time Estimate.


Answers:
author: Eddie Meardon
body: HI [@Darrel Jackson](/t5/user/viewprofilepage/user-id/205638),

This is quite the doozy of a question.

While you can use either method to set the initial estimate for the issue, Jira (and Advanced Roadmaps) bases its project planning and estimation functions on the Remaining Time Estimate field: things like boards and sprint planning use this field and not the Original estimate field.

So in light of that, it makes sense that Advanced Roadmaps updates the Remaining time field as a plan in Advanced Roadmaps is meant to be a living, breathing thing that updates over the life of a project.

The original estimate field is a reference, but isn't necessary to a project. It's not necessary for project planning and if you don't want to update the Original estimate field, nothing says that you have to.

Does this help at all?

Cheers,   
Eddie

comments: author: Darrel Jackson
body: That's a fair assessment. It would be nice to have the option though.


author: Henk Smets
body: That is a correct assumption IF you enter the original estimate in the jira ticket.  

What I would like to do is enter the original estimate via AR. Because I don't need to open every ticket separately.   
It would also be nice to use the same representation of the estimate. Now it show als 2h in the ticket and as 0,25 in AR.


Tags: advanced-roadmaps
Automation rules not firing for Epic Link on issue creation via AR
Asked by Darrel Jackson:

In our Jira project we have an automation rule triggered on Issue creation. It creates some related tasks and adds them to the same Epic as the Issue that was just created.

This works fine in Jira but when the Issue is created via Advanced Roadmaps it doesn't work properly.

It appears that AR first creates the issue and, second, sets the Epic Link. This means the automation rule fires before the Epic Link is set.

Is this expected behaviour? Why does AR not create the issue and set the Epic Link in one step? Can anyone think of a good workaround?


Answers:
author: Curt Holley
body: Hi [@Darrel Jackson](/t5/user/viewprofilepage/user-id/205638)

I believe it happens due to not being able to create a story in AR with the Epic link populated as part of the (virtual/staging) creation.

See my below experiment.

I created a story via AR, immediately associated with an Epic and then gave it a start date. When you review the changes, it shows **created**+ 2 fields....updated. So this is how it feeds the updates to Jira, as a basic creation followed by updates

![Screenshot 2021-12-15 131320.png](https://community.atlassian.com/t5/image/serverpage/image-id/173966i1825CD4651BA2387/image-size/large?v=v2&px=999 "Screenshot 2021-12-15 131320.png")

See history tab of story:

![Screenshot 2021-12-15 131902.png](https://community.atlassian.com/t5/image/serverpage/image-id/173967i6EFE0F2121CB1FFC/image-size/large?v=v2&px=999 "Screenshot 2021-12-15 131902.png")

I'll have a think/play on how to best get Automation to catch these, but the workaround is, create them in Jira where Epic link can be set as part of creation.

comments: author: Curt Holley
body: Regarding your automation, i think the simplest solution would be to create a manual trigger version of it that you evoke from the epic and it creates the story and associated tasks.  
This could be as well as the one that works in native Jira. Then instead of creating the story in AR, open the Epic (from AR), run the manual version....refresh the Plan and as long as they meet the criteria of the Issue sources of the Plan, they will be there.


author: Darrel Jackson
body: Yes, I think those are the best workarounds based on current limitations. I'll raise a support ticket to see if AR can be fixed/enhanced to do the issue creation and the setting of the Epic Link in one step.


author: Darrel Jackson
body: I raised a support ticket on this and support have found a better workaround. Add a "Re-fetch issue data" step to the automation rule and it will fire after the Epic Link is set.


author: Curt Holley
body: Brilliant. I must confess, I've never used that action. But now I know..... ??


Tags: advanced-roadmaps
Trying to remove members from all board
Asked by Judy Thorpe:

Hi

I'm trying to remove a number of members from all of our Workspaces and trying to reinstate an admin member who has lost access

We are on the free version which only allows 10 members, hence why I'm trying to delete some to make room for others but it's not allowing me to remove them.


Answers:
author: Alex W
body: Hi [@Judy Thorpe](/t5/user/viewprofilepage/user-id/5553955) - welcome to the Community.

I'm not sure what your question / issue is - can you elaborate on the issue you're facing / what you need help with?


Tags: cloud

trello-cloud
how to create a automation for payroll in HR workflow
Asked by Freddie Ware:

I created a remote hub for my team that I'm trying to build and didn't know how to ask for help from my community in the Atlassian community and anyone that I asked in the physical is lost even when I can teach, learn, and grow. This journey, it's been a rollercoaster of a ride. I would like to know how we present each product that we are developing.


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Freddie Ware](/t5/user/viewprofilepage/user-id/5379118) Are you looking for guidance on how best to implement Trello into your organization for a successful rollout?


author: Alex W
body: Hi [@Freddie Ware](/t5/user/viewprofilepage/user-id/5379118) - we're not sure what you mean by this question. If you could elaborate on the issue you're facing, our Atlassian Community can share advice with you.


Tags: cloud

trello-cloud
Tittle of my card in a extended view
Asked by curdiales:

I like to check to the extended view on Trello cards.

But when I choose this option the title on the card is not appearing in the upper part of the card.

Is it possible?

![Trello extended card.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/338319i88A0E003473DF6F5/image-size/large?v=v2&px=999 "Trello extended card.PNG")


Answers:
author: Alex W
body: Hi [@curdiales](/t5/user/viewprofilepage/user-id/5522618) - we're not sure what you mean by this. Are you expecting to see the title of your card in the card cover? You'll need to change this setting within the Card Cover itself to allow this.

![Screenshot 2024-07-29 at 5.23.54?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338457i010E16A364049E00/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 at 5.23.54?PM.png")

However, doing this will hide labels on the card front.

comments: author: Cristian Urdiales
body: ok - in fact what I was expecting was to have the title in the card cover, without hiding labels on the card front.


author: Alex W
body: Hey [@Cristian Urdiales](/t5/user/viewprofilepage/user-id/5552989) - this is not possible unfortunately!


Tags: cloud

trello-cloud
Is there a way to have a workspace member added to a board based on a trigger?
Asked by Kaylee Broadfield:

If a board is created from a specific template (which the workspace member is the admin of), is there a way to automate so that this workspace member is added to it?

Is there a way to set up a button that adds a member to a card if they aren't already on the board? OR is there a way to set up a board button to add a member to the board?


Answers:
author: Alisson Sartor
body: Hello, Kaylee!  

There's currently no way to automate adding a member; the process needs to be done manually. In the documentation below there are all the steps to adding a member to a board.  

**<https://support.atlassian.com/trello/docs/adding-people-to-a-board/>
Kind Regards
Alisson
Trello Team**


Tags: add-member

cloud

member

trello-cloud
Can no longer move cards between lists
Asked by Annie K:

Hi Trello community,

For the last 24 hours or so I haven't been able to move a card from one list to another, even on the same board. Or, rather, I can move cards, but after a moment or two they will return to their original board.

I saw that there was some Trello downtime yesterday for users having this same complaint, but I'm seeing that's being noted as resolved.

Is this a bug, or something to do with the fact that I'm out of Automations for the month?

Or could I have too many cards on the board? I have a lot of cards...

Thanks!


Answers:
author: Alex W
body: Hi [@Annie K](/t5/user/viewprofilepage/user-id/5553734) - welcome to the Community!

If you have a lot of cards on your board, this could be causing the issue. I recommend reading this help doc: <https://support.atlassian.com/trello/docs/troubleshooting-a-slow-board/>

Can you try archiving some cards to see if it resolves your issue?

I would also make sure you have a stable internet connection.


Tags: bug

cloud

trello-cloud
FIZ REMO??O SEM QUERER DE UM MEMBRO. AGORA QUERO ADICIONA LO E N?O CONSIGO.
Asked by flavia aparecida lopes do couto:

FIZ REMO??O DE UM MEMBRO SEM QUERER

AGORA QUERO ADICIONAR ELE NOVAMENTE E N?O CONSIGO

FIZ O CONVITE E ENVIO LIMK PAR ELE. O SISTEMA RESPONDE QUE N?O ? POSSIVEL ADICINOAR


Answers:
author: Alex W
body: Hi [@flavia aparecida lopes do couto](/t5/user/viewprofilepage/user-id/5553613) - welcome to the Community!

It sounds like the board / Workspace you're trying to add someone to is over the 10 collaborator limit for free Workspaces: <https://support.atlassian.com/trello/docs/workspace-user-limit/>

Can you check to see if this is the case, and remove some collaborators so you can add this user again?


Tags: cloud

trello-cloud
add password to my account
Asked by Nadav Snear:

hi all

I am using my Google account to authenticate to Trello. I never set a password to my account

I want to set a dual verification mode in my account but the this page

<https://id.atlassian.com/manage-profile/security/two-step-verification>

is asking for my password. I cannot even create a password.

any idea ?

thanks in advanced


Answers:
author: Vronik
body: Hi

Hello  
I would advise you to try to connect to Trello without going through Google, request your password recovery, create it and then you can finish the double authentication process

Regards

comments: author: Nadav Snear
body: it did work. thanks!


Tags: atlassian-accounts

cloud

not-applicable

trello-cloud
Double entry of images when added to card.
Asked by Fiona Tayler:

When adding an image to a card in the comments section, the upload appears twice resulting in then having to delete one. This has just started happening. Any answers?


Answers:
author: Mutya A
body: Hi Fiona,

Thanks for sending this. I've tried uploading an image via the Comments section using the Chrome browser, and it does not upload the image twice.

If this is in your browser, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

* Disable all extensions and customizations in your current browser
* Use a private/incognito browsing tab
* Try using a different browser on the same computer
* Connect to a different network
* Try using a different computer

For more troubleshooting tips:  
<https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello>

If you're still seeing this issue after troubleshooting, please send us step-by-step instructions and from which device/browser, as well as a screenshot of how this looks. That would be helpful!

Let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Create subtasks in Jira from the Trello Jira Power-Up
Asked by Ella Fort?:

Hi,  
I'm using Jira Power-Up in Trello, and we're migrating our Trello tasks to Jira. When it comes to migrating to an Epic or a Task, it works fine. But I want to migrate some Trello cards as **subtasks** to then link them in JIRA, but the option is not available. Does someone know how I could achieve that?   

I tried to first migrate them as tasks, but then I cannot change their type into subtasks.   

Can anyone help?


Answers:
author: Petter Gon?alves
body: Hello [@Ella Fort?](/t5/user/viewprofilepage/user-id/5553290)

Thank you for contacting Atlassian Community.

Unfortunately, the Jira power-up provided by Atlassian does not allow the import of Trello cards as Sub-tasks in Jira. Only checklists are imported as sub-tasks when using the Jira Power up, as you can see in the documentation below:

<https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-trello/>

A valid option is to [export your cards using JSON or CSV](https://support.atlassian.com/trello/docs/exporting-data-from-trello/) and i[mport them to Jira](https://support.atlassian.com/jira-cloud-administration/docs/import-and-export-your-data-to-and-from-jira-cloud/) with the issue type you want.

Another option would be to use a third-party app. However, as an Atlassian support engineer, I don't know if any third-party apps can provide you with this functionality, but you can also search for a few options in the link below:

<https://marketplace.atlassian.com/search?query=trello%20Jira>

Thanks!  
**Petter Gon?alves**   
Atlassian Cloud Support

comments: author: Ella Fort?
body: Thanks a lot for the answer Petter! I'll try one of these options.


Tags: cloud

jira

power-up

subtask

trello-cloud
Refund
Asked by audra maheresmi:

I would like to remove some member from multiple boards to a single board. So trello will not charging some members in a future.

is it possible?


Answers:
author: Mutya A
body: Hi Audra,

Yes that is correct. To remove a member or guest from a board, open the "Share board" screen by clicking the "Share" button right beside the board's members list, and then select the "Remove from board" option from the member's permission dropdown menu.

You can also remove a multi-board guest like a Workspace member on the Workspace's 'Members' page, under the 'Guests' section. Once a guest has been removed from all but one board, they will change from a billable multi-board guest to a free single-board guest.

For more information:   
<https://support.atlassian.com/trello/docs/multi-board-guests/#Converting-multi-board-guests-to-single-board-guests>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
How to get string value of customfield dropdown at trello
Asked by Az Zahra Syahida:

![Screenshot 2024-07-26 104634.png](/t5/image/serverpage/image-id/338060i7950B6AD8D0517AA/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 104634.png")

Which API should i choose if i want to pull the value "Inbound WA" because that is what is selected in my custom fields dropdown


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: Hello [@Az Zahra Syahida](/t5/user/viewprofilepage/user-id/5553126),

If the custom field type is text, you can access the text value in following way:

```
customField.value.text
```

To fetch the custom fields from api, follow the [documentation](https://developer.atlassian.com/cloud/trello/rest/api-group-customfields/#api-customfields-id-get).


author: Mutya A
body: Hi Az,

You can use this API endpoint to get a specific value (e.g. "Inbound WA") of an option in a custom field:  
[\[Trello API\] Get Option of Custom Field dropdown](https://developer.atlassian.com/cloud/trello/rest/api-group-customfields/#api-customfields-id-options-idcustomfieldoption-get)   

As you can see, the endpoint needs an *idCustomFieldOption* so if you do not have it, you may need to use this API first to get all the options from the custom field and all their corresponding ids:  
[\[Trello API\] Get Options of Custom Field drop down](https://developer.atlassian.com/cloud/trello/rest/api-group-customfields/#api-customfields-id-options-get)

For all things custom field I recommend that you read this:  
[Getting started with Custom Fields](https://developer.atlassian.com/cloud/trello/guides/rest-api/getting-started-with-custom-fields)

Also just to let you know that we do have our Trello developer community. We have a number of Trello Engineers who are active there, and they'd be happy to give some guidance for more advanced topics like these: https://community.developer.atlassian.com/c/trello  

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.  


Tags: custom-field

value
How to getting the created time a customfield?
Asked by Az Zahra Syahida:

![Screenshot 2024-07-26 102251.png](/t5/image/serverpage/image-id/338057iAF923768FCFA4534/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 102251.png")

Can i get the create date from this custom fields ++"Resolution"++ activity? so this column is drop down and can be changed, now i want to know the first date from the selected option.

which API should i choose?


Answers:
author: Mutya A
body: Hi Az,

Did you mean to get the date when the Resolution custom field was created? If yes, and if this is recent, you can get this information even without the use of API. You can go to the board and export it into JSON to see its most recent board activity, including creating custom fields.

We have more info on this here:

* [Exporting data from Trello](https://support.atlassian.com/trello/docs/exporting-data-from-trello)
* [Making sense of Trello's JSON export](https://support.atlassian.com/trello/docs/making-sense-of-trellos-json-export)

Once you have the .JSON file, you can look for this *action* property below:

```
createCustomField
```

You can look for the custom field name if it matches "Resolution". From there you will see the "date" when this custom field was created.

If your question means getting the date when the Resolution value was modified, after a user selected an option, then this isn't a straightforward solution that I can think of. But you can find abstracted data when you add a ".json" in the card (e.g. <https://trello.com/c/ABCDEF/123-card-name.json>) to look at card-specific activities. You can then look for this value in the JSON:

```
updateCustomFieldItem
```

You can find more information on custom field APIs here:

* <https://developer.atlassian.com/cloud/trello/rest/api-group-customfields>
* <https://developer.atlassian.com/cloud/trello/guides/rest-api/getting-started-with-custom-fields>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: custom-field

date-created
ESTORNO
Asked by Iara Carneiro:

Ol?,

Gostaria de solicitar o estorno do valor cobrado tendo em vista que n?o foi o contratado, que era para ser apenas R$ 300 anual e est?o cobrando quase R$ 3.000 anual.

Por esse motivo, j? cancelei o plano e n?o quero mais utilizar.

Foi contratado no dia 13/06/2024, gostaria de pagar parcial apenas pelo que usei at? hoje 25/07/2024.

e-mail cadastrado:

iara@carneirodesouza.adv.br

..

Iara


Answers:
author: Alex W
body: Hi [@Iara Carneiro](/t5/user/viewprofilepage/user-id/5553093) - welcome to the Community.

We do not support billing issues over the Community. Please raise a ticket for your refund request at <https://www.atlassian.com/company/contact/purchasing-licensing>


Tags: cloud

trello-cloud
NO me llegan los correos electronicos aun cuando me mencionan y lo tengo configurado para que llegue
Asked by Latipo_ Kilian:

NO me llegan los correos electronicos aun cuando me mencionan y lo tengo configurado para que lleguen

no me llegan las notificaciones al correo, esta configurado y estoy en las tarjetas, pero no me llegan


Answers:
author: Alex W
body: Hi [@Latipo_ Kilian](/t5/user/viewprofilepage/user-id/5553172) - welcome to the Community!

I can see we're successfully sending you emails on our end. I recommend checking your inbox and spam folders for these.

I also recommend having a read through our help doc on notifications to make sure you understand when notifications will be sent from Trello: <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>


Tags: cloud

trello-cloud
How do I make a card automatically move from one column to another on selected days.
Asked by Diego Garc?a:

++***How do I make a card automatically move from one column to another on selected days. For example: Mondays, Thursdays and Sundays regardless of the month - year \& time? How do I do this?***++

++**1-**++ Hello Trello Team, How are you? Good evening! -*I would like to ask for 2 helps* ++(The first help would be)++... I would like to create an automation where a selected card from one column moves automatically to another created column, which in this case would be "Finished or In Progress"; however! there is something specific that I would like to happen: that card that moves from one column to another, moves on specific days. For example: Every Monday, Every Thursday, Every Sunday... without any specific day, for example: move Every Monday, move Every Thursday, move Every Sunday, REGARDLESS of the day of the week or the month of the year, the IMPORTANT thing is that it moves every Monday, every Thursday, every Sunday. Could it be done? And if so, how do I do it?

++**2-**++ Trello Team, ++(The second help would be)++... I would like to create an automation where a featured card from one column moves automatically to another created column, which in this case would be "Start"; however! there is something cool that I would like to happen: that card that moves from one column to another, only moves on the 1st of each month at a specific time. For example: Only on August 1, 2024 at 9:10 am, Only on September 1, 2024 at 9:10 am, Only on October 1, 2024 at 9:10 am, and so on with the remaining months... REGARDLESS of the month, the IMPORTANT thing is that it moves on the 1st of each month at a specific time. Is it possible? And if so, how can I do it?

*Thanks in advance and hopefully the automations that I am specifying and that I want to automate so much can be done. Thank you very much... Have a great night, ++blessings++!!!!*


Answers:
author: Avery
body: Moving Cards on Specific Days (Mon, Thu, Sun):

* Use Butler for Trello.
* Go to "Automation" \> "Calendar."
* Set up commands to move the card on Monday, Thursday, and Sunday

Moving Cards on the 1st of Each Month at a Specific Time:

* In Butler, go to "Calendar."
* Create a command for the 1st day of each month at your chosen time (e.g., 9:10 AM).


Tags: automation

butler

button

cloud

rule

trello-cloud