youngmon/atlassian-qna huggingface dataset:
board
Asked by Juliane Sperlich:

Hello, it?s not showing my board anymore. There is only standing "4 boards" are there, but I can?t open them anymore. Could you help me whats to do?


Answers:
author: Vero Rivas
body: Hi [@Juliane Sperlich](/t5/user/viewprofilepage/user-id/4568231)

You can give us more information, where you do not see your dashboard, on the web, on your mobile, you are connected to the same place as always, you only have one

If you haven't changed anything, you should be able to see it, maybe a screenshot would do us good.

Cheers
Trello is not sending email notifications
Asked by Katri Nyk?nen:

We work on Trello a lot in my company and we rely on the email notifications to keep track of our tasks. So far when someone has added me to a new task card, I have received an email notification. However, that doesn't seem to work anymore.

I checked my Trello settings and the notification settings are set to instant notifications.

I tried the test notification and that came through.

I have not allowed desktop notifications and I'm not using Trello on mobile.

I asked my colleague to tag me in a card and received no notification.

I am watching the card I was tagged in.

I haven't received any notifications from Trello the whole day. Usually I receive 20-40 a day.

Any idea what the problem could be? I'm not the only person in my company with this problem and we would like to get it solved asap.

Thank you for any help.


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Katri Nyk?nen](/t5/user/viewprofilepage/user-id/4568244) have you checked to see if you actually got the notification by opening the notification panel here?  

![notifications.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/161648iC8BD82A7B275BC8A/image-dimensions/282x332?v=v2 "notifications.PNG")  

If you don't see any notifications there, it's expected you wouldn't receive any email notifications. If you're seeing notifications there, it sounds like there might be an issue around receiving the emails. Have you reached out to Trello support?  

comments: author: Katri Nyk?nen
body: Hi,

Thank you for answering. I checked and I am receiving notifications on Trello. So apparently the problem is only about the emails.

I have reached out to Trello support but haven't received any reply yet.

I also asked the IT team in my company to check my email, and they said it seems to be fine. Somehow I wouldn't think the problem is in the email because other users said they have similar problems.


author: Marek Mas?owski
body: Hi, any changes or solution for this issue?  
I just created Trello space for my team and i dont receive any email notification. I receive normal In-Trello notification though.  


author: Alex A
body: Same problem here. Email notifications suddenly stopped after Trello update. No changes from my side. The mail that I use is tested and working fine.


author: Tiff Sisman
body: Having a similar problem here... I am getting the email notifications but the comments folks are including just aren't there so I can't see what activities occurred. That used to be included in the email notifications and settings don't allow you to change anything around that. Is this part of the "new" Trello that just got pushed out?


author: joemallion
body: We are having the same problem and like you rely on the email notifications to keep track of things.

comments: author: Katri Nyk?nen
body: Hi,

Did you try to reach out to Trello support about this? I did but haven't received any reply yet.
Web Outlook cannot loggin into Trello
Asked by Rama Hadisoemarto:

I use Web Outlook 365 with Trello add-in.

If I want to send an e-mail to Trello, it tries to log in to my Trello account, it doesn't come back with a successful login. It tries and tries and tries. Nothing happen.

Please help..any suggestion?


Answers:
author: Torben_trello
body: Can you successfully log into Trello on the web via trello.com? If that works, I would recommend checking with the developer of the Outlook Add-in at Microsoft. You can reach them here: trelloaddin@service.microsoft.com
Butler rule
Asked by Kate Ellis:

Hello. I'm trying to set a butler rule for a list on a board. I want to be able to set a rule that will send any card in my 'COMPLETED' list to another board to be archived. I only want this to happen when the card has sat in the 'COMPLETED' list for 30 days.

Currently I have this rule set but it isn't working:

when the due date is marked as complete in a card in list "Complete" inactive for more than 30 days, move the card to the top of list "TO ARCHIVE" on board "2021 Archive"

![Screenshot 2021-09-22 at 08.41.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/161479iDAF58C95351FD4AE/image-size/large?v=v2&px=999 "Screenshot 2021-09-22 at 08.41.00.png")

Also we are using the free version and I want this automation to happen without notifying everyone on the board each time. There are hundreds of cards and over 150 members on the board. Is this possible?

Thank you :)


Answers:
author: Hannah Humbert - Simpla Workflows
body: Maybe try a calendar command instead?

<br />

![Screenshot 2021-09-23 120317.png](https://community.atlassian.com/t5/image/serverpage/image-id/161654iD8008162D4B67221/image-size/large?v=v2&px=999 "Screenshot 2021-09-23 120317.png")  

As for the notifications, [here's a guide](https://help.trello.com/article/793-receiving-trello-notifications) on what sort of things people will be notified of. It looks like moving a card from one board to another would trigger a notification. This will only trigger a notification if someone is a member of a card, is watching the card, or the whole board. You can test it out to see - get someone to create two cards - one where you're a member, and one where you are not. Get them to manually move the cards to another board and see what you get in your notifications.  

<br />

<br />

comments: author: Kate Ellis
body: Thank you Hannah I'll give that a try and see what happens at the end of the month. Great idea :)
can a list have a date
Asked by Canvas Bookings:

can I set a list to have a date ?  

I use Trello for events coming up

and set each list for an event day?  

do I have to just label each card in that list as a date to be done by ?  

I would basically like to be able to view each list as an end date (the date of the event ) and then the cards in it as different due dates in that list?


Answers:
author: Iain Dooley
body: [@Canvas Bookings](/t5/user/viewprofilepage/user-id/4558854) So you want to have list names that have dates in them, and then when you add a card to those lists you want the due date on the card set to, for example, 4 weeks prior to the date in the list name right?


author: Canvas Bookings
body: Hello [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) and [@milynnus](/t5/user/viewprofilepage/user-id/3947182)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/161502i291E1CE4C8CF4267/image-size/large?v=v2&px=999 "image.png")

so here is a list of the day with the date at the top.

Is there a way so when i start to fill one of the cards in (22nd of jan ) i can automate it so it looks at the date at the top then goes ok we need a 4 week before date set on this now. ?

comments: author: milynnus
body: [@Canvas Bookings](/t5/user/viewprofilepage/user-id/4558854) Only way to use text to set due date is to rename the card with the date text added. Then perhaps adjust the due date to minus 4 weeks. Try it.


author: Hannah Humbert - Simpla Workflows
body: So basically the list represents the milestone, and you'd like to see that milestone represented in the timeline/calendar view - is that right? Trello doesn't have a concept of milestones, and lists can't hold additional data like dates (only cards can contain additional data). You could create a sort of "header" card at the top of each list to represent the milestone though. This card would have a due date, and any other information on the milestone. So it would look something like this:  
![Screenshot 2021-09-22 144447.png](https://community.atlassian.com/t5/image/serverpage/image-id/161426iA9DE0B31CFE50140/image-size/large?v=v2&px=999 "Screenshot 2021-09-22 144447.png")  

![Screenshot 2021-09-22 144701.png](https://community.atlassian.com/t5/image/serverpage/image-id/161427i2E37E080D932F633/image-size/large?v=v2&px=999 "Screenshot 2021-09-22 144701.png")  

![Screenshot 2021-09-22 144832.png](https://community.atlassian.com/t5/image/serverpage/image-id/161428iC4F80EDFE3E05778/image-size/large?v=v2&px=999 "Screenshot 2021-09-22 144832.png")  


author: milynnus
body: [@Canvas Bookings](/t5/user/viewprofilepage/user-id/4558854)

As a example, when you automate to copy a card you can use a date variable as part of the list name. That way it can insert a value there.
pCloud Power Up?
Asked by Alejandro Flores Mosquera:

Hello!

I am considering switching my cloud from **Google Drive** and **Dropbox** to pCloud, but I need to know if there is a way to **integrate pCloud in Trello**, in the style of Dropbox and Google Drive (I don't mean automations but the possibility to upload and view folders, manage content from Trello, etc ...).

I have not found Power-Up for pCloud, do you know if it can be integrated in any other way? do you know if there are plans to create a Power-Up for pCloud?

Thanks for your help,  
Alejandro


Answers:
author: Alex W
body: Hey Alejandro, I can confirm Trello doesn't have a power-up for pCloud. The cloud storage providers we have power-ups for are:

* Google Drive
* OneDrive
* Dropbox
* Box
* And any others in our Power-Up library: <https://trello.com/power-ups/category/file-management>

I'm not aware of any integrations outside of Trello to link Trello with pCloud. I recommend getting in touch with the pCloud team to see if they'll consider working on such as Power-Up!

comments: author: Alejandro Flores Mosquera
body: Thnk you Alex!!


Tags: power-up
Changing comment date
Asked by Tim Churchman:

Hi, wander if anyone can help. I use Trello independent of a team and add my own comments to cards.   

is there a way to change the comment date and time?

Hope this makes sense


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi Tim, quick answer: no. The timestamps that tell you when changes happened to the card (including comments) are non-editable. What would be the reason behind wanting to change it?

comments: author: Tim Churchman
body: Hi, thank for reply. I use Trello in my personal capacity. I use Trello to write notes about conversations I have and actions I need to take on projects. So instead of me saying for example "Spoke to Hanna regarding job on Tuesday. I can write something like "spoke to Hanna" and change the date of comment to Tuesdays date. Not sure if im making sense?


author: Hannah Humbert - Simpla Workflows
body: Yes, that makes sense! Here's a different approach; how about creating a dedicated list for notes, and each card in that list is a note. The notes can be contained within the card's description, and you can use a custom due date field to show when the event happened (or the native due date if you don't have a paid plan).

You can also reference any related cards by pasting them into the note card. Without opening any cards, hover your mouse over the card you want to copy, hit CTRL + C, hover over the destination card and hit CTRL + V to paste.

Additionally, you can use labels to categorise your notes so that way you can easily filter the board to find your notes.


author: Kris Carter
body: I'm like Tim, I use comments to track activity on a card. And there are definitely times when I fail to write the update comment, but want to go back and add it for an earlier date. Creating a separate dedicated list for notes sort of defeats the purpose of keeping track of things right within the card.

If this isn't available, this would be a nice and very simple feature request, to be able to change the comment date on a card. Of course, you may not want that for group cards where everyone needs to know the true date of the comment, but perhaps there could be a second date added to the Comment for "Related Date" or something like that.
Is it possible to attach multiple people to one board but limit the cards that they are able to see
Asked by Chris:

I would like to make one large board for my office with everyone assigned to the board but at the same time limit the cards that each employee can see. Is that a possiblilty?


Answers:
author: Brittany Joiner
body: [@Chris](/t5/user/viewprofilepage/user-id/4567015) not that I know of - the best way to restrict access to groups is to create separate boards.
Transferred boards are not showing in workspace
Asked by Ailene Davies:

I transferred boards from one of my accounts to another. The 2 boards I transferred are showing under the Recent tab in the new account but they don't show in my Workspace.


Answers:
author: Alex W
body: Hey Nita, sorry to hear that! If this isn't resolved, can you raise a ticket with Trello Support with links to the boards? You can raise a ticket at <https://trello.com/contact>


author: Michael Pryor
body: Can you check now and see if this is resolved?

comments: author: Ailene Davies
body: I figured out that the board did transfer from one account to the other, but that I needed to take the step to change the workspace it was in. Here's what I did:

Clicked on the board.

Clicked on the workspace to the right of the Star in the toolbar.

Clicked on Change Workspace.

Chose the workspace I wanted to use.
Upgrade just one user to premium?
Asked by Neil:

We use our google domain for all our Trello users. Is it possible to upgrade just one user (me) to premium?


Answers:
author: Sloan
body: Hi Neil, generally this is not possible. Or rather it depends if your users are all in one workspace. Premium adds features to boards and the workspace that don't just affect single users. Here is what the Trello FAQ says:
> A Trello user who is added as a member to a Workspace---either as a normal member or as a team admin---is considered a billable team member that is included in the cost of Trello Standard or Premium

So if you want premium, you need to subscrbe to it for the workspace you are in. And the pricing will be billed according of the number of users.

See here for Pricing <https://trello.com/en/pricing>

But I am not sure how you manage the domain. How do you manage the domain (so your organization)? Via an Atlassian Organization? See <https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/>

Cheers  
Niklas
Set of dates
Asked by Mary Hurst:

I use cards with checklists that outline my steps for completing tasks that must be done on a set timeline. I've made cards as templates with my checklists for each type of report I do. Is there a way to set a due date for one step (the target step) on the template and have automation rules dictate the rest of the steps' due dates on that card?

AND

Is there a way then for that template to auto adjust all the dates when the target due date is set on the new card made from the template?

Example:

A student has a PST meeting today, they do 6 weeks of intervention, then they have PST meeting 2, 6 weeks of the next intervention, then they have PST meeting 3 and If I get consent for an evaluation at that meeting, the evaluation is due in 45 school days and the IEP meeting must be held 30 calendar days after that.

This pattern will happen for all students in this way so I want to apply it to my template and have the dates carry over correctly given the date of the first PST meeting.

Thank you fo your help!


Answers:
author: Iain Dooley
body: [@Mary Hurst](/t5/user/viewprofilepage/user-id/4566965) The BenkoBot function for this would be something like:

<https://gist.github.com/iaindooley/f40f9fb431fc1109e1615dcf4e2fdadf>

You can see more about BenkoBot here:

<http://www.benkobot.com/>

If you're not a coder we can introduce you to a developer who can set up your automations.


author: milynnus
body: [@Mary Hurst](/t5/user/viewprofilepage/user-id/4566965)

For this automation to work, Trello will have to know the which checklist, what is start date, what is the next item to process and the increment of days...etc. As far as I can tell, it cannot and hence you need to deploy code to it. Let me see I can find a demo video of a power up I built. This video is before I added the capability to have different days between via a custom field. <https://youtu.be/6nSRM6WmDdI>

comments: author: Mary Hurst
body: How do I get this powerup? I searched for it using Superdates, superman, superchecklist, etc and nothing came up. I'm very new to this so I don't know much about how powerups work. Im sorry!


author: milynnus
body: [@Mary Hurst](/t5/user/viewprofilepage/user-id/4566965)

It is a custom powerup that I built. Trello provided this option. If you are keen to try it please contact me via my profile page.


Tags: automation

due-date

template
How can I turn off automatic download of attachments when I click on them
Asked by David Ochoa:

Within the last week on a board I use with a group, when we click on attachments like word documents and excel spreadsheets our computers will automatically download them instead of just opening them in a preview mode as we have been used to. My guess is there is a setting that got changed on the board that I cannot find. Can anyone help with this?

Now when we click on those attachments, a browser window opens and those files are sent to my download folder. I am using Safari on a MacBook Pro with Trello.

Thank you.


Answers:
author: Jordan Moss
body: Any resolution for this ever?  
We have the same problem


author: Brittany Joiner
body: [@David Ochoa](/t5/user/viewprofilepage/user-id/4566783) i usually use PDFs and google docs, so that's where i see a preview. not sure I've seen a preview with non-google doc spreadsheets. So, unfortunately I don't have an answer, but following this thread in case someone else does so I know for the future!

comments: author: David Ochoa
body: [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) Thank you for getting in touch. I use pdfs for most things as well, but up until now had been able to open Word docs and Excel spreadsheets in preview.


author: Jina Kim
body: I'm experiencing the same thing. This auto download is very inconvenient and I have to delete it from my computer every time! ugh
Where are my checklists?
Asked by Lynn Carmichael:

Every time I go into a card with a checklist, the checklist disappears. The card shows the status of the checklist, 14/23 for example, but the checklist is gone.

I can't create a new card and add a checklist. I get a button popup that says "sending" with an exclamation point icon and nothing saves.

Where are my checklists?


Answers:
author: Michael Pryor
body: <https://community.atlassian.com/t5/Trello-questions/Trello-is-having-an-outage-right-now/qaq-p/1811435>

(Will probably need to do a full refresh after we come back up)


Tags: checklist
Trello Unavailable
Asked by Meegan Thomas:

I understand that Trello is unavailable for many (me included). Is this happening to you? Does anyone know if this is a maintenance issue or unexpected?


Answers:
author: Judith Bloch
body: I'm unable to access Trello (even just trello.com!) from Chrome. However, it's working fine in Safari. [@Meegan Thomas](/t5/user/viewprofilepage/user-id/4566806) are you using Chrome, by any chance?

comments: author: Meegan Thomas
body: I've tried both browsers on desktop and it's not working. :-/

The app appears to be working on mobile but I really need the desktop version.


author: Meegan Thomas
body: \* both browsers being Chrome and Safari


author: Meegan Thomas
body: It just reloaded in Chrome!!!


author: Judith Bloch
body: Yes, I only use desktop. Sorry I can't be of any help. I see there is some sort of minor outage reported. Time to contact Help, I think.


author: Michael Pryor
body: <https://community.atlassian.com/t5/Trello-questions/Trello-is-having-an-outage-right-now/qaq-p/1811435>


author: Meegan Thomas
body: All's good. Thank you Judith \& Michael for your quick replies.


author: Laurent
body: Well I've lost all I did between yesterday afternoon and midday today. This is a crazy situation for I had updated so many things. Is there any backup facility on trello, like to be able to go back to a certain date and time (unless they lost my updates....) ?


author: Dasha Shakov
body: Hi [@Laurent](/t5/user/viewprofilepage/user-id/4567153)

You can use [Backups for Trello](https://trello.com/power-ups/5f68db5b510db84238769710/backups-for-trello) -- a daily, automated backup to ensure you don't lose mission-critical work in Trello. Full transparency: I work at the company that developed this solution. If you need any help or have any questions, feel free to send me a message or reach me at dasha@rewind.com.
Help? I tried to change my account name and now I seem to be locked out?
Asked by Neil:

my account name was "allanneil2" and it allowed me to change it so I did.

Now I can't log in to trello but I can login to jira.

Help!


Answers:
author: Brittany Joiner
body: [@Neil](/t5/user/viewprofilepage/user-id/4566660) Trello is having an outage right now, which might be part of the problem! <https://community.atlassian.com/t5/Trello-questions/Trello-is-having-an-outage-right-now/qaq-p/1811435>
Trello is having an outage right now.
Asked by Michael Pryor:

Check <https://trello.status.atlassian.com/> for more info. Be back shortly (hopefully).


Answers:
author: Ramona Finos
body: Thanks, Michael. This is our second week of adopting Trello for our project management platform. This is the second morning in a row that Trello has been down. Not a very promising start for us. I'm coming from a company that used Asana for 3 years and we never had a day that Asana was down or even slow. I hope you guys can get these issues resolved SOON.

comments: author: Michael Pryor
body: If you scroll down the page on the status page I linked: <https://trello.status.atlassian.com/#month>

You can see the historical uptime for Trello and you can make your own judgement of how often we are up.

Asana has their own status page which also shows their outages: <https://status.asana.com/> and their downtimes (you luckily were never accessing the app during those times!)

I'm sorry that your usage is coinciding with our outage.


author: Michael Pryor
body: (Also, we should be coming back up now).


author: Chrissi
body: All of a sudden I cannot load Trello or if I do, it just would not load when I hit Log in. I am getting messages from it in my email though. Please help.
Adding Done Date on the card
Asked by Istiak Rayhan:

Is there any way I can show the date when a user moves a card from one board to another?

Let's say I have two boards - Doing and Done. When a user moves a card from the 'Doing' to 'Done', I want Trello to add the date the day user moves the card.


Answers:
author: Brittany Joiner
body: [@Istiak Rayhan](/t5/user/viewprofilepage/user-id/4566471) i think you might be able to accomplish this with Butler?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/161346i6BC326B569596D0A/image-size/large?v=v2&px=999 "image.png")

Also, if you're just trying to see the information, you can see it on the activity details of a card.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/161345i6BEC2C9CE91634BE/image-size/large?v=v2&px=999 "image.png")