youngmon/atlassian-qna huggingface dataset:
AI Chatbot for a specific confluence page / User Manual
Asked by Sergio Torres:

Hi all!

I manage a product where the User Manual is in a Confluence page, this has all the regular structure for a User Manual, but my team sometimes take much time for their duties trying to help users to understand a functionality (even after the trainings), and the user don't use the manual at all, because is to 'big'.

is their a way that we can add a chatbot, in this page, where the user can enter their questions/doubts, and the bot can deliver the right answer?

Thank you!


Answers:
author: Benjamin
body: Hi [@Sergio Torres](/t5/user/viewprofilepage/user-id/5330742) ,

It may be possible to have your own AI bot trained with specific confluence pages. However , have not seen one embedded.

May want have an FAQ page for a start, so team members can look through as a starting point.

Thanks!


Tags: cloud

confluence-cloud
Not able to edit files (Excel/Word)
Asked by Lasha Vanishvili:

When trying to edit some excel or word files on confluence page with Atlassian companion, it shows error.

I can see the edit button but after pressing it, Atlassian companion launches but still error pops up saying that Atlassian companion is required to edit the file, even though it is installed \& running.

I tried contacting support through form but for some reasons it forces me to ask in this section.


Answers:
author: Juliette Lallement _Elements Apps_
body: Hi [@Lasha Vanishvili](/t5/user/viewprofilepage/user-id/5330707)

What error is it throwing? Can you perhaps send a screenshot?

comments: author: Lasha Vanishvili
body: Sure can, here it is:

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/284016i9D5655A0847B7A95/image-size/large?v=v2&px=999 "1.png")


author: Juliette Lallement _Elements Apps_
body: I have found related articles reporting the same issue here: <https://community.atlassian.com/t5/Confluence-questions/can-t-edit-file-Atlassian-Companion/qaq-p/1604958>

<https://confluence.atlassian.com/confkb/cant-edit-files-in-confluence-server-using-atlassian-companion-app-in-internet-explorer-edge-firefox-or-safari-981152695.html>

I hope this helps!


author: Lasha Vanishvili
body: Hello again.

I thoroughly checked both links.

With version we are already way past ahead of it, we are using 8.5.1

As for SSO, that might be the case since we do use SSO, but technically it should work fine. We used Atlassian guide for that as well:

<https://confluence.atlassian.com/confkb/how-to-connect-confluence-data-center-with-azure-saml-sso-996705898.html>

I tried finding guide on how to properly configure SSO for Atlassian companion, but I am afraid I found nothing.


Tags: confluence-server

server
can we add a 'release version' when writing technical documentation
Asked by kurt.sys:

When writing technical documentation (manuals), it's always linked to a certain version of the software/app. Currently when writing tech docs in confluence, we have our confluence pages, and on top, we add from which version that feature is supported. However, it would be way more UX friendly if the end user can choose for which version of the software he or she wants the docs. For example, see the button on the top right of docs (of gitlab):

![image (1).png](/t5/image/serverpage/image-id/283991i393BF22019BC50D4/image-size/large?v=v2&px=999 "image (1).png")

This means: we actually need a button that links to a certain version of the docs we're writing.

How can we achieve this in confluence?

Thanks.


Answers:
author: Bert van Dijk _TMC_nl_
body: Hi [@kurt.sys](/t5/user/viewprofilepage/user-id/5330690) ,

Out of the box, this is not possible. Maybe there is an app which could help you:

[https://marketplace.atlassian.com/search?hosting=cloud\&product=confluence\&query=baseline](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=baseline)

\* I'm not commercially linked to any app vendor


Tags: cloud

confluence-cloud
Confluence to Adobe InDesign
Asked by Matt Richards:

Hello all,

We have a process by which content being authored in Confluence needs to make it's way into an InDesign layout. The content will likely be changing regularly, so being able to link to it from InDesign (as one typically would with text/images/graphics when using InDesign) would be very useful.

I'm wondering if anyone has dealt with this before, and if any good solutions may be available.

Thanks for any thoughts!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This is not going to be of much help to you, but yes, we did try this a couple of times. Our developers looked at trying to convert web pages to InDesign's file format and came back to us with a massive quote for way too much time. The solution in both cases was "stop using InDesign, it's not built for importing anything useful"


Tags: cloud

confluence-cloud
Confluence error with Jira integration
Asked by Yuri Edward Schulze:

We use Confluence with integration with Jira, but we have a user who has an error stating that he is not connected to Jira. We verified that the error is in the Authentication of access tokens that for some reason the user lost. We are not finding where to place this user with this token again.

![Screenshot_14.png](https://community.atlassian.com/t5/image/serverpage/image-id/283967i7D21687740C9ADF9/image-size/large?v=v2&px=999 "Screenshot_14.png")

Could anyone help?


Answers:
author: Laurie Sciutti
body: hello [@Yuri Edward Schulze](/t5/user/viewprofilepage/user-id/4947462) \~ If I understand correctly, the user is seeing an Application Links error. A quick way to fix that is to create a Jira link on any page, have the user click the Jira Link at the top of the page, then **Login and Approve** and **Allow**.

![Snag_122f8e92.png](https://community.atlassian.com/t5/image/serverpage/image-id/284043iFE6A5CCE7C671424/image-size/large?v=v2&px=999 "Snag_122f8e92.png")

The user should also be able to see an Authentication link on the Jira System Dashboard to do this....

![Snag_12375088.png](https://community.atlassian.com/t5/image/serverpage/image-id/284044i4658EDCCB51BB4BC/image-size/large?v=v2&px=999 "Snag_12375088.png")

comments: author: Jonathan Smith
body: You can also try incognito mode to get that prompt again.


author: Yuri Edward Schulze
body: Hello

Our user, when clicking on the issue links, takes them to Jira normally, but this integration is not done again.  
When he edits the page and tries to search for a new issue, the macro settings appear for him to enter and approve. But he is redirected to a screen with error 400 and when he tries to create it appears that the Jira version is lower than 5.x. Since our Jira is version 8.16.2.  
Note: The user is logged into both systems at the same time


Tags: confluence-server

jira-server

server
Removing Financial Guest from Boards
Asked by Russell Harland:

If you invite a guest to more than one board you have to pay for a full user annual fee, no option for a per month fee.

Once the project is finished (after a few months) you remove the guest user that you paid a full year for off the boards. So you've lost the rest of the years value.

If you want to add another user to another board they want to charge another full year license fee.

Is this the actual case or am I doing something wrong?

Seems an expensive licencing model.

cheers

Russell


Answers:
author: Russell Harland
body: This has been the response from the Jira Help Desk

![trello response.png](https://community.atlassian.com/t5/image/serverpage/image-id/271438iBD9EE0455F8043DF/image-size/large?v=v2&px=999 "trello response.png")


author: Brant Schroeder
body: [@Russell Harland](/t5/user/viewprofilepage/user-id/5182203) Welcome to the Atlassian community

I would suggest submitting a support issue to billing about that, what you are saying makes sense. <https://trello.com/contact#/>

comments: author: Russell Harland
body: Thanks Brant

Will do.

cheers


Tags: board

licence

user
Trying to set up an automation rule to send an email when one issue moves from to do to in progress,
Asked by Christina King:

Hello, Does anyone know how to set up an automation rule where I or other team members can get notified when an issue moves from one board to another. For example, from To Do to In progress, etc. Thank you!!


Answers:
author: Christina King
body: ![2023-03-28_16-26-01.png](https://community.atlassian.com/t5/image/serverpage/image-id/248294iA82EE1A939904B97/image-size/large?v=v2&px=999 "2023-03-28_16-26-01.png")

currently have it set like this??

comments: author: Gaurav Kataria
body: You could set up Slack notifications using Trello automation <https://blog.trello.com/butler-automations-for-slack-jira>

Or you could use one of these amazing PowerUps to email automation:

<https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello>


author: Christina King
body: Thank you. I actually figured it out. :)
BILLING
Asked by Michalis:

could you tell me please where can i find the invoices?


Answers:
author: Alex W
body: Hi [@Michalis](/t5/user/viewprofilepage/user-id/5182088) - welcome to the Community!

You can learn how to access your invoices here: <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

If you run into any issues with this, you will need to raise a ticket as we do not support billing issues over the Community. You can do this at <https://trello.com/contact>

If you do raise a ticket, please *make sure* you set the field **What can we help you with** **?** to 'Billing'.
When adding a job under the timeline/member view it also adds a new card
Asked by Carmen Perry:

We just want to reference existing jobs (cards) on the timeline and not have it add a new card each time. We have guys work on a job for a day or 2 and might not be back til the following week. If it keeps adding a new card for each project we will end up havings hundreds of cards.

Also is there a way to view multiple boards from within timeline?


Answers:
author: Irina Cherkasova - Planyway
body: Hi [@Carmen Perry](/t5/user/viewprofilepage/user-id/5182040)

It's Irina from Planyway:)

You can view multiple boards within a timeline in [Planyway power-up](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-team-planner) which is a free calendar fully synced with Trello. Moreover, you will be able to group the chosen boards by members, labels and lists.

![multiboard-group-board.png](https://community.atlassian.com/t5/image/serverpage/image-id/248351i929300033F95E919/image-size/large?v=v2&px=999 "multiboard-group-board.png")
Ive logged into app and nothing seems to come through
Asked by Greig Gordon:

I've changed to a new phone and when installing the app nothing seems to be showing on the boards .


Answers:
author: Brant Schroeder
body: [@Greig Gordon](/t5/user/viewprofilepage/user-id/5181906) Welcome to the Atlassian community

Can you confirm that you are logging in with the same account?
A problem in the church for the applicationA problem in the church for the application
Asked by ??? ???? ????:

Does the app not work for those who live in Israel? It's just that two friends who live in Israel ar


Answers:
author: Alex W
body: Hey [@??? ???? ????](/t5/user/viewprofilepage/user-id/5181963) - welcome to the Community!

You can see the list of sanctioned countries we have for Trello here: <https://support.atlassian.com/trello/docs/sanctioned-countries/>

Israel is not a sanctioned country so you should be able to use Trello there. Can you elaborate on the issue your mates are having accessing Trello?
Como ampliar as possibilidades de intera??o do perfil observador?
Asked by Isabella Cristine:

Pessoal, estou tentando autorizar um perfil observadores a interagir em etiquetas ou nos bot?es de automa??o mas n?o consigo, conseguir me instruir? como eu mudo a autonomia do perfil observador?


Answers:
author: Sal
body: Oi Isabella,

Tudo bem contigo? Bem vinda a comunidade da Atlassian!

Se eu entendi bem, tu quer que observadores possam utilizar os bot?es de automa??o que voc? criou para o teu quadro, isso?

comments: author: Isabella Cristine
body: Oi Salom?o, tudo e voc??   
Exatamente! Trabalho em uma ag?ncia de mkt, e nossos clientes realizam todas as aprova??es pelo trello. Colocamos eles como observadores para que eles n?o tenham acesso a ?rea de descri??o, que ? onde colocamos as legendas das postagens das m?dias. Preciso que eles n?o tenham acesso tanto a ?rea quanto as etiquetas. Gostaria que eles tivessem acesso aos bot?es de automa??o. Por exemplo, um bot?o de aprovado, ou aos campos personalizados, onde eu poderia criar mais uma op??o para eles. ? poss?vel?
Workspace ownership with many customers
Asked by Yann:

Hi,

I'm not sure about the the way workspaces work in Trello.

If I work with 2 companies as external consultant and I want to create for each of them a workspace...

Do those workspaces are on MY personal space... or instead somewhere general in Trello, so if I transfer the property/administration to someone in the companies, I can be removed and have nothing to do anymore with those workspaces?

I mean, if I just want to "start" their workspaces for them (and create boards and cards), can I use my own account and don't need to create a special account with an email from their organisation...

Thanks for your answer,

Yann


Answers:
author: Teodora V
body: Hi [@Yann](/t5/user/viewprofilepage/user-id/5174648)

I suggest you look at this documentation piece about workspace ownership transfer.  
<https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>

The recommended approach and steps may help you set up your space correctly for you and your clients.

comments: author: Yann
body: Ok, thank you !
How can I automate a production schedule while carrying over a batch number into other lists/boards?
Asked by Michael Shoudt:

I am working on automating a brew schedule and would like to carry a batch number in process. It is important for me to see the entire timeline with batch number when scheduling and have future processes fall into place. I've started automating the future tasks but am having trouble linking them all with a batch number.

**Brewhouse Board-**

Brewhouse Schedule List: Brew 180 BBL IPA=\>FV 14 (1234)

**Cellar Board-**

Fermentation (Green Beer) LIST w/QC checklist \*(set days)-duration- 180 BBL IPA FV 14 (1234)

Dry Hop LIST w/ QC checklist\*(set days)-duration- 180 BBL IPA FV 14 (1234)  

Centrifuge LIST 180 BBL IPA FV 14=\>B99 (1234)

**Lab Board-**

QC checks LIST- IPA (1234)

**Packaging Board-**

Package LIST- Package IPA B99 (1234)


Answers:
author: Lara
body: Hi Michael,

Thanks for reaching out!

Could you please expand on your use case a little more? How would you like to see a batch number in the automation process?

I'll keep an eye out for your reply,

Lara  
The Trello Team
Plans
Asked by Daniel Erlandsson:

Hello  
I wonder if I can mix standard and premium licenses in one company but we still work on the same project?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The level of licence you have applies to the workspace, not people. If you're working on the same project, in the same workspace, your people are all consuming either free, standard or premium licences for it.

comments: author: Daniel Erlandsson
body: Thanks Nic!

Ok, then I understand how that part works.

But if my company chooses premium, it is possible to mix monthly premium licenses with annual premium licenses?

And my last question :), is the CRM toll available in the premium version?

Best regards  
/ Daniel


author: Nic Brough -Adaptavist-
body: Licences are bought for workspaces, so yes, you can buy annually for one workspace and monthly for another. (Obviously not in the same workspace, no point paying twice)
Galaxy Tab or Ipad
Asked by Andrew McNish:

I am thinking about getting Tablets for my team. We rely on Trello alot. Is there any downsides to either the Ipad or Galaxy Tab for trello usage?


Answers:
author: Alisson Sartor
body: Hello, Andrew!  

Welcome to the community!  

there are no downsides, you can pick up the one you think it suits you better!  

Kind regards  
Alisson  
Trello team
What is best way to store contacts?
Asked by Cindy Berndt:

New to Trello

What do you recommend as best way to store a list of outside contacts/contact info on each project board?


Answers:
author: Dreamsuite Mike
body: Hi Cindy,

I hope you are well.

Trello is not the best database in the world. Its not really designed to be one but that doesn't mean it can't be.

I have build some functionality in Trello to allow it to be used as a database.

I have a Clients board which has all of my clients, in alphabetical lists. Custom fields include all of the core client info, Company name, email, phone....

I have a contacts board which has all my contacts, same sort of information but add a few fields like contact preference, birthday...

I have a Projects board with all my projects

I then have automation set up to link them all together, so I can:

* For all my clients, I can add multiple contacts to the client card
* I can add a client to projects
* All are linked through so I can see at any level what is going on
  * When a project is completed, it is shown on the clients card
  * When it is a contacts birthday, it can post a message on the clients card
  * If a user working on the project needs some client contact information, they can click a button and the information is posted on the project card as a comment

I was going to send you some screenshots but I don't have a demo version of this, just one with real client information on. If you are interested in hearing more, I will create one with dummy information...

comments: author: Cindy Berndt
body: Thank you so much! Great detail. I appreciate your help
Ampliar as possibilidades de intera??o do perfil: observador
Asked by Liv Marketing:

Pessoal, estou tentando autorizar um perfil observador a interagir em etiquetas ou nos bot?es de automa??o mas n?o consigo, conseguem me instruir? como eu mudo a autonomia do perfil observador?


Answers:
author: Victor N
body: Ol?,   
Pode seguir os passos [aqui](https://support.atlassian.com/trello/docs/adding-observers-to-boards/#:~:text=and%20Standard.-,Add%20an%20observer,-To%20add%20someone) para alternar os pap?is dos membros do conselho entre ser um observador, membro ou administrador.  
Espero que isto seja ?til e terei todo o prazer em ajud?-lo se tiver mais perguntas.
Hi Team, I'm trying to close the cards by Providing the message in Team. But it's not woking
Asked by Pavan kumar Itla:

Hi Team, I'm working on creating trello cards with text messages in Teams (instead of creating manually). I was able to create a task from the message.But i was not able to close the task wihch i've created. Can you please help us on this one   

command that i've used to close/move the cards from To Do - Done Status are below   

<br />

Approach 1 : **[@Trello](/t5/user/viewprofilepage/user-id/3183622) move \[card name\] to done** - it's not working  
Approach 2 : **close Task 1** - not working  
@pproach 3: @Trello close \[card url\] - not working  

Message that I'm getting from Bot :   
![trello_bot_message.png](https://community.atlassian.com/t5/image/serverpage/image-id/248189i0307B8341BDD4E38/image-size/large?v=v2&px=999 "trello_bot_message.png")  


Answers:
author: Lara
body: Hi Pavan,

Thanks for reaching out!

Right now, there isn't a close/archive command available in the Teams integration.

To archive a card, the card needs to be active and you'll be able to select the **Archive** or **Move** option:

![Image 2023-03-30 at 4.15.02 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/248637iE4CD94C4B7F14684/image-dimensions/459x224?v=v2 "Image 2023-03-30 at 4.15.02 pm.png")

Another way to move a card is to type in the *move* command and then select the new list.

To see available commands, type in *help* or click into the text box:

![Image 2023-03-30 at 4.19.17 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/248638iFA0E1BBAFCDA4F81/image-dimensions/428x508?v=v2 "Image 2023-03-30 at 4.19.17 pm.png")

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Using Trello in a craft business. Need sync Trello and Outlook but not with due date
Asked by Marvin Peterleweling:

Hello. im trying to implement trello in a craft business.

my problem is i need more than one appointment per card. It would be nice if i can add a few appointments in my trello card and it syncs with outlook. In Outlook i need only card titel and description with date and time.

I am using separate outlook calendars per team on the site. So if it is possible to choose the calendar of team 1, team 2 ... before u add a new appointment in the trello card would optimize my system perfectly.

can we solve this?

Marv


Answers:
author: Lara
body: Hi Marv,

Thanks for reaching out!

Right now, it's not possible to add multiple due dates to a card -- I'll flag this as a feature request with the team.

There is also no way to pick the calendar you'd like to sync to before adding a due date to a card. As long as the card is syncing with an Outlook calendar, it will also sync the due date.

That said, it might be worth exploring Custom Fields to add multiple dates to cards. However, please note, it's not possible to sync or view Custom Field dates in calendars.

You can read more about Custom Fields here: <https://support.atlassian.com/trello/docs/using-custom-fields/>.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: ms-outlook
Trello Automations with Custom Fields and Updating triggers
Asked by Jocelyne.Gallardo:

Is there a way to automate an automation to be updated when the first condition is met?

For example,

I want to keep track of a custom field "ex. mileage" as its updated by different users. I want to be notified every 150 miles but without setting the custom field "mileage" back to zero.

I appreciate any insight towards a solution for this. Thank you all:)


Answers:
author: Dreamsuite Mike
body: Its a little bit crude but you can do this:

**Custom Field 1** = Mileage

**Custom Field 2** = Mileage Alert

**Automation 1**

```
when custom field "Current Mileage" is set, set custom field "Mileage Alert" to "({customfieldvalue} - {customfieldvaluebefore}) + {{%Mileage Alert}}"
```

**Automation 2**

```
when custom field "Mileage Alert" is set to a number greater or equal to 150, post comment "150 more miles have gone by...", and clear custom field "Mileage Alert"
```

![Untitled design.gif](https://community.atlassian.com/t5/image/serverpage/image-id/248058i625EFF0331858867/image-size/large?v=v2&px=999 "Untitled design.gif")I hope this helps ?

Mike


Tags: butler

field
Notification issue
Asked by Bella Allen:

One of my users is not getting any email notifications from Trello. She checked her profile settings and those are all correct. Is anyone else having this issue? Also, it is not going into Spam. We checked that. Thanks.


Answers:
author: Sushant Verma
body: Hi [@Bella Allen](/t5/user/viewprofilepage/user-id/4179875)   

Welcome to the community!  

By default, Trello is set to email you periodically with notifications you haven't dismissed in the web interface. To receive instant email notifications, go to <https://trello.com/my/account> and adjust your settings at the top of the page.  

Please follow : <https://support.atlassian.com/trello/docs/notifications-are-not-working/>  

You can also raise the ticket to <https://support.atlassian.com/> if it doesn't works!  

Regards,  
Sushant Verma