youngmon/atlassian-qna huggingface dataset:
images are enlarged after page editing
Asked by Burlakov Eduard:

Hi,

We have instance confluence version 7.12.0

We have the following problem: when the page is changed and saved, the images on the changed page become larger.

The only solution to the problem is to roll back the page and make changes again.

How to solve this problem?


Answers:
author: haneryyy
body: The issue involves images becoming larger after saving a changed page in Confluence 7.12.0. Troubleshoot by checking image size settings, reviewing page layout and themes, clearing browser cache, ensuring Confluence is up-to-date, examining image macros, and looking for bugs or conflicts in custom CSS or JavaScript. If the problem persists, seek assistance from the Atlassian Community or support for more specific guidance.


Tags: confluence-server

server
Creating a Team Space
Asked by Bob Krautner:

Seems I can't find the option to create my own team space. Does anyone know what we have to do in order to be able to do so? Seems like a permission issue at this point.

Thanks

<br />

Bob


Answers:
author: Max Foerster - K15t
body: Hi [@Bob Krautner](/t5/user/viewprofilepage/user-id/5363814), and welcome to the community!

You need the "Create Space" global permission to be able to create a team or project space. You can find more information in the Confluence Cloud documentation:

* [Create a team or project space](https://support.atlassian.com/confluence-cloud/docs/create-a-blank-space/#Create-a-team-or-project-space)

Best, Max


author: Linh Pham_Ricksoft_Inc
body: Hi [@Bob Krautner](/t5/user/viewprofilepage/user-id/5363814) welcome to the community!

As you said, it's likely that you don't have eh Create Space permission. Please contact your Confluence admin to update the global permission settings: <https://support.atlassian.com/confluence-cloud/docs/create-a-blank-space/#Create-a-team-or-project-space>


Tags: cloud

confluence-cloud
The homepage becomes blank and cannot be searched properly
Asked by ???:

![Snipaste_2023-11-14_10-40-14.png](/t5/image/serverpage/image-id/291516i5038A903A98D68A8/image-size/large?v=v2&px=999 "Snipaste_2023-11-14_10-40-14.png")

![Snipaste_2023-11-14_10-40-30.png](/t5/image/serverpage/image-id/291517iB0E61153759E2DB1/image-size/large?v=v2&px=999 "Snipaste_2023-11-14_10-40-30.png")

*** ** * ** ***

When the homepage suddenly becomes blank and normal search cannot be performed, the reconstruction index returns to normal.  
May I ask what caused it? Scheduled tasks?


Answers:
author: Brant Schroeder
body: [@???](/t5/user/viewprofilepage/user-id/5363720) welcome to the Atlassian community

Does this happen often? When it happens can you see if you have been logged out?


Tags: cloud
Unable to Reactivate an Account
Asked by Jack Yang:

Hi there,

My role is Org admin and I'm trying to reactivated an account, I steps was Managed accounts - Find the user - Click "Reactivated", and I also go inside the account details then sent verification email to the user.

However, the user clicked on the link inside the mail, but she was brought to a wrong, I tried to invite this user again but still failed, error message is like screenshot below.

Did I do anything wrong or some steps were missing?

Kindly let me know the solutions, thanks in advanced.

Best,

Jack

![Screen Shot 2023-11-14 at 10.37.00 AM.png](/t5/image/serverpage/image-id/291518i1D75D301259E6B75/image-size/large?v=v2&px=999 "Screen Shot 2023-11-14 at 10.37.00 AM.png")


Answers:
author: Sanjen Bariki
body: Hi [@Jack Yang](/t5/user/viewprofilepage/user-id/5056196) ,

Welcome to atlassian community!

Please find the cause and solution for this issue.

Cause :-

In the org. the accound has beedn placed under suspension So

Solution :-

To resolve this issue, obtain the user's account ID and insert it into the following URL. Then, click on the 3 dots next to the user's name and "Restore Access":

<https://admin.atlassian.com/o/>\<Org_ID\>/users/\<account_ID\>

For your reference

* [Unable to Invite Users(With Managed Accounts) to a New Site](https://confluence.atlassian.com/jirakb/unable-to-invite-users-with-managed-accounts-to-a-new-site-1097177416.html)
* [Unable to invite a user "At least one user has an account that is deactivated or suspended."](https://confluence.atlassian.com/jirakb/unable-to-invite-a-user-at-least-one-user-has-an-account-that-is-deactivated-or-suspended-1295680102.html)

Regards,

Sanjen

Please accept the answer If it helps you?.

comments: author: Jack Yang
body: Hi Sanjen,

Thanks for your answer, the issue has been resolved, really appreciate it.

Best,

Jack


author: Justin Driggers
body: [@Sanjen Bariki](/t5/user/viewprofilepage/user-id/4993263) what if under the 3 dots, there is no "Restore Access" listed?  
I'm in same situation as Jack, and despite me being an Org Admin, i cannot restore the deactivated accounts


author: Siebold, Christian
body: i have an issue with an users. i always get the message that he is deactivated, whenver i try to reactivate his account i do fail. But his acount is live, he has access to trello

[BER_Outing (ber_outing) \| Trello](https://trello.com/w/ber_outing/members)


author: d_aderiho
body: I had some issues with users, I removed them and now I'm trying to invite them again and I get the message that users are suspended. Why? How can I get them back?

<https://admin.atlassian.com/o/2cc19b79-cb54-4185-a3e2-ed699cf5cd44/users/handynursat@gmail.com> can't find my user

[@Sanjen Bariki](/t5/user/viewprofilepage/user-id/5115866)


Tags: cloud

confluence-cloud
favorites not display content
Asked by lign gu:

"Domain name + # starred in" the path to access the favorites not display content, but 'domain name + / users/viewmyfavourites action' this access can display all contents of the path, what reason is this?


Answers:
author: haneryyy
body: The issue is with favorites not displaying content. Accessing through "Domain name + # starred in" doesn't show content, but 'domain name + /users/viewmyfavourites action' does. Possible reasons include path configuration, access permissions, URL encoding, browser cache, and compatibility. Investigate these aspects to resolve the issue.

comments: author: lign gu
body: Thank you very much for your reply.  
We are currently experiencing some issues, including the aforementioned access to some pages from different paths, some with expected content, some with blank space. Moreover, there was also an exception when we searched in confluence. We could not find the corresponding article according to the keywords, which brought great inconvenience in our daily work.  
In response to the problem, we have checked the log of the service, and there is a mention that there is an unrecognized error in reading the cache. We have clarified the cache of the service, restarted the service, but the problem is not solved.  
The browser has been cleared, replaced, permissions have not changed, run for a long time this problem


Tags: cloud

confluence-cloud
Admin password was changed
Asked by Anthony Jones:

Our admin password was changed by an employee some time ago ... We are using the starter built in database for now. How can I get the admin account restored?


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hi [@Anthony Jones](/t5/user/viewprofilepage/user-id/72479) !

Have a look at this Knowledgebase article. <https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html>


Tags: confluence-server

server
Multiple (3x) Roadmap Planner Macro instances in one confluence page
Asked by Matt Springer:

I am trying to make a master Roadmap Planner page, using excerpts and independent team roadmaps (ideally 5 or 6. These can then be used across other team pages with one single source of truth / place to update things.

I succesfully got two to work with no issue, the third I can add the macro but when editing and clicking "insert" it overwrites the first macro with what I created.  

Is there a different way to add multiple of the roadmap planner macro without screwing up the others?


Answers:
author: haneryyy
body: Hello Matt,

To add multiple instances of the Roadmap Planner Macro without overwriting others, consider using the following approach:

**Page Sections:** Divide your master Roadmap Planner page into sections.

**Section Includes**: For each team roadmap, create a separate page within the respective section. Use the Include Page Macro to include the team roadmap pages onto the master page.

**Independent Editing:** This way, each team's roadmap remains independent, and edits won't affect other instances. It ensures a single source of truth while avoiding conflicts.

***This approach should allow you to have multiple Roadmap Planner Macro instances on your master page without interfering with each other.***

comments: author: Matt Springer
body: Thanks Haneryyy,

This is the opposite of what I was trying to acheive, but does sound like the logical conclusion to my problem.


Tags: cloud

confluence-cloud

macro
Change the URL ending from "\wiki" to "\confluence"
Asked by Carlos Andres Tangua Restrepo Co:

Good morning team,

Our clients ask us to present the following query to Atlassian, in order to define if it is possible to change the last part of the Concluence URL "wiki" to "Confluence"

The URL given by Atlassian when the site is created in Confluence is: https:\\\\xxxxxx.atlassian.net\\wiki

We remain attentive,

Greetings,


Answers:
author: Kian Stack Mumo Systems
body: [@Carlos Andres Tangua Restrepo Co](/t5/user/viewprofilepage/user-id/4746251),

You can change the base url and even update Confluence to use a custom domain, but I don't think you can update the context path.


Tags: cloud

confluence-cloud
How to use automation to create a confluence page
Asked by Edwin Andrew:

Hi everyone, looking to get some assistance on how to utilize smart values in Jira automation to be pulled into a confluence page.   

Example: I create a jira ticket with some description and i would like that description to be extracted from the ticket and added to the confluence page based on a specific label.


Answers:
author: Rilwan Ahmed
body: Hi [@Edwin Andrew](/t5/user/viewprofilepage/user-id/5363554) ,

Welcome to the community !!

In jira cloud, there is an automation action "Create page in Confluence". This will create page in confluence. For page title, you can add smart value "*{{issue.summary}}".*   
Unfortunately, you **cannot** copy ticket description into page body.

This is how the rule looks:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/291552i47B70876F317DB0F/image-size/large?v=v2&px=999 "image.png")


author: Sanjen Bariki
body: Hi [@Edwin Andrew](/t5/user/viewprofilepage/user-id/5363554) ,

Welcome to Atlassian community!

Please find the document to fullfil your requriment.

* **[Automating the creation of a Confluence page linked to a Jira ticket](https://community.atlassian.com/t5/Jira-articles/Automating-the-creation-of-a-Confluence-page-linked-to-a-Jira/ba-p/1760738)**

Regards,

Sanjen


Tags: cloud

confluence-cloud
Confluence Space overview title; overwritten and left-justified?
Asked by Michael Laurentius:

Hi,

I built a wiki space (fixed-width) as a knowledge base, and (1) the title is left justified all the way over (as if it was a full-width page) and (2) any edits to the title of the overview/home page aren't reflected when previewed or published (the name of the Space is subbed in instead). Titles on other pages are fine.

Is there anything I can do to fix this? I've already tried deleting and re-creating the space; it didn't help.

Thanks!


Answers:
author: Mikael Sandberg
body: Hi [@Michael Laurentius](/t5/user/viewprofilepage/user-id/5360483),

Welcome to Atlassian Community!

The page that is set as the homepage for the space will get the name of the space as the title, not the title that you set when editing the page and there is nothing currently that you can do about it. There is a suggestion to have it use the page title instead, see [CONFCLOUD-73322](https://jira.atlassian.com/browse/CONFCLOUD-73322). I would suggest that you go and vote and watch that suggestion.


Tags: cloud

confluence-cloud
Broken images in Blog email notification
Asked by Sean.Cullen:

Hey Atlassian team,

My company would like to start using the blog feature of Confluence, but we noticed that the email notification that results when a blog is published has broken images. Is there something we are doing wrong?

We tried:

* Converting images to pixels
* Inserting the image (rather than copy/paste)


Answers:
author: Dam
body: Hi [@Sean.Cullen](/t5/user/viewprofilepage/user-id/4941654)

This is a known issue and more details can be found here: <https://jira.atlassian.com/browse/CONFCLOUD-9443>

> ... the issue is that the images on the page are secured and therefore requires a login to view. This is expected behavior and not a bug.
>
> A workaround is using Gmail while you're logged into Confluence in another tab because Gmail goes through the proxy to render the images.

I hope this helps.  
Dam.

comments: author: Sean.Cullen
body: So I tried this workaround (being logged into Confluence while receiving the email) and I still have broken images.   

Another issue that was pointed out is that the /profile picture image comes through comically large in the blog email notification:

![Large profile pictures.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/292134i3B93789CE9574119/image-size/large?v=v2&px=999 "Large profile pictures.jpg")


author: Sean.Cullen
body: [@Dam](/t5/user/viewprofilepage/user-id/722152) Thanks for the workaround. However I tried this and have yet to see it work. Leadership sees this has a big shortcoming of the Confluence Blog function and effectively discourages our readers from even looking at the email/blog.


Tags: cloud

confluence-cloud
How can JIRA issues like a Timeline show once a Confluence page is exported?
Asked by Dustin Taylor:

How can JIRA issues like a Timeline show once a Confluence page is exported?  
I have a Confluence page which pulls in status details of a JIRA project. But when I export that Confluence page to send it to a client, the Timeline section reads:  
"401Client must be authenticated to access this resource."


Answers:
author: Brant Schroeder
body: [@Dustin Taylor](/t5/user/viewprofilepage/user-id/4620650) How are you exporting the page? If you let me know the steps you are taking I can try and recreate the issue to better troubleshoot it.


Tags: cloud

confluence-cloud

unknown-hosting-type
Video attachments from Jira not Appearing on Confluence Page
Asked by anthony.raiford:

I am importing a list of completed sprint issues using a JQL search from Jira into Confluence. However, the videos attached to those Jira issues do not appear on the Confluence page. Can anyone assist?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@anthony.raiford](/t5/user/viewprofilepage/user-id/5031165) ,

using JIRA issue macro with JQL you should be able to see a list of issues (including desired fields) but not attachments.

Fabio

comments: author: anthony.raiford
body: Thank you Fabio


Tags: cloud

confluence-cloud

jira
No matches found For Jira timeline
Asked by JC Harvey:

Trying to connect a Jira timeline to a confluence document. I type /Jira then click timeline, throw in the URL and it returns "no matches found" under projects. Is there something special about the URL or is there a special license needed for this feature?

Thanks in advance.

JC


Answers:
author: JC Harvey
body: I shouldn't have posted so prematurely, I found a resolution here.  

<https://community.atlassian.com/t5/Jira-questions/Displaying-JIRA-Timelines-in-Confluence/qaq-p/1973983>  

For some reason, the macro doesn't work but pasting the Jira URL directly into confluence works perfectly. Good to know I wasn't the only person having this issue.


Tags: cloud

confluence-cloud

jira

project-management
Configure handy status to change automatically once a page is updated
Asked by Far Tone:

I'm using the Handy Status macro. I want the status to change from "validated" to "to review" if someone updates the page.

Is this possible?


Answers:
author: Brant Schroeder
body: [@Far Tone](/t5/user/viewprofilepage/user-id/5362792) welcome to the Atlassian community

The macro will not change without someone updating it. There are apps in the Atlassian marketplace that allow you to create workflows for reviews.

comments: author: Far Tone
body: Hello Brent, thank you for your response.

Do you have any recommendations for apps that allow this?


author: Brant Schroeder
body: [@Far Tone](/t5/user/viewprofilepage/user-id/5362792) here are a couple you can look at [https://marketplace.atlassian.com/search?hosting=server\&product=confluence\&query=approval](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=approval)


Tags: confluence-server

server
Error Upgrading from 7.9.1 to 7.20.3
Asked by Daniel Landmann:

Hello Support,

we using a Confluence server version 7.9.1 with a Maria DB (Version 10.5.8). We want to upgrade to Confluence version 7.20.3. After the upgrade, we got a error message:

Maria DB Error Message:

Aborted connection 49 to db: 'confludb' user: 'confluence' host: 'localhost' (Got an error writing communication packets)

![MariaDB.png](/t5/image/serverpage/image-id/291414i2D6016449E8499EF/image-size/large?v=v2&px=999 "MariaDB.png")

We see under supported platforms \> Maria DB is not working anymore:

<https://confluence.atlassian.com/conf720/supported-platforms-1168862619.html>

Do you have a tool for migrating the Maria DB to MySQL8 or can you provide us with support?


Answers:
author: Marc - Devoteam
body: Hi [@Daniel Landmann](/t5/user/viewprofilepage/user-id/5363313)

There's documentation on how to change your DB.

You can find the documentation [here](https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html).


Tags: confluence-server

server
PDF Export Formatting
Asked by Jack Webster:

Hi all, I've been customizing the PDF export for my Confluence space and have gotten stuck on two main issues.

1. Embedded PDFs and documents get formatted super large. I just want them to show up inline how they do in the space.

This is what I get:

![Embedded pdf issue.PNG](/t5/image/serverpage/image-id/291404i0DA56C9E870F26E8/image-size/large?v=v2&px=999 "Embedded pdf issue.PNG")

This is what I want or even better would be a file path or link to the document:

![pdf example.PNG](/t5/image/serverpage/image-id/291407i87A047FF8705C7D2/image-size/large?v=v2&px=999 "pdf example.PNG")

2. Images are being cut off when it exports and messing the formatting up.

![Image cutting off issue.PNG](/t5/image/serverpage/image-id/291409iCABDB71E9542E318/image-size/large?v=v2&px=999 "Image cutting off issue.PNG")

Any help or workarounds for these issues is greatly appreciated!

Best,

Jack


Answers:
author: Dan Breyen
body: Hi [@Jack Webster](/t5/user/viewprofilepage/user-id/5355013) welcome to the community. I think I found the issue with the images getting cut off on Atlassian's Jira site: [CONFCLOUD-75877](https://jira.atlassian.com/browse/CONFCLOUD-75877)

There a few others that are similar.

Feel free to vote for and watch it for updates.


Tags: cloud

confluence-cloud
How to integrate jira with smart sheet (google)
Asked by MANPRITSINGH:

Which plugins can be used to in integrate Jira with smart sheet (google)?

Steps to integrate Jira with smart sheet.


Answers:
author: Jack Brickey
body: please search the marketplace- [https://marketplace.atlassian.com/search?product=jira\&query=google%20sheets](https://marketplace.atlassian.com/search?product=jira&query=google%20sheets)

without understanding what your requirements are for integration. All we can do is point you too, the possible applications for you to consider. Google searching is always a reasonable thing to try.


Tags: cloud

google

jira-cloud

smart-sheet
How to integrate Service now with jira cloud
Asked by MANPRITSINGH:

Plugin to integrate Service now with Jira cloud and steps to add plugin.


Answers:
author: Mathieu Lepoutre _Exalate_
body: Hello

I work for Exalate which is a decentralized integration solution, where you can granuarly decide which data will be send over and how it will be applied. Since it is decentalized, it brings in a lot of security advantages, as both sides have full control. Any use-case becomes possible.

Check this out please:

<https://docs.exalate.com/docs/servicenow-and-jira-integration>


author: Josh_Unito
body: It's possible with either ServiceNow Integration Hub's [Jira Spoke](https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhub-store-spokes/concept/jira-spoke-v3-0-2.html) or a third party app, such as [Unito](https://marketplace.atlassian.com/apps/1215945/jira-two-way-integrations?hosting=cloud&tab=overview). I wrote this step-by-step tutorial on [how to sync issues from Jira Service Management to ServiceNow](https://bit.ly/ATL-ServiceNow-JSM-Guide).

It's a no-code flow, but it's fully configurable with support for *most* if not all fields (including custom fields) and attachments. It takes me around \~15 minutes to connect.

You can also find more documentation about the integration in [Unito's Knowledge Base](https://bit.ly/KB_ServiceNowDocumentation).

If you want to try it out, it comes with a 14-day free trial and there's live onboarding for ServiceNow users if you're interested.

Let me know if you have any questions!


author: Vipin P V
body: You could use ServiceNow Jira Connector from [appserve.ai](https://appserve.ai) which is available on Atlassian market place: [https://marketplace.atlassian.com/apps/1222673/servicenow-connector-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1222673/servicenow-connector-for-jira?hosting=cloud&tab=overview)

If you need any assistance, please reach out to me at **pvipin@empyra.com**.


author: Jack Brickey
body: Hi [@MANPRITSINGH](/t5/user/viewprofilepage/user-id/5197518) , there really isn't enough info to go on here. But I will point you to the addons in the marketplace- <https://marketplace.atlassian.com/search?query=Service%20now>


Tags: cloud

integration

jira-cloud

servicenow
The Description details have disappeared from the existing stories
Asked by SHILPA GOEL:

It appears that the Description details have disappeared from the existing stories in the story board. Can someone please suggest why it is happening and how to get the description back.


Answers:
author: John Funk
body: Hi Shilpa - Welcome to the Atlassian Community!

Take a look at the history of one of the issues and see what it says about who/when the field was updated.


Tags: cloud

jira-cloud
Is it possible to set a status for the entire project?
Asked by Tomasz Bohdanowicz:

As above, I would like to know if Jira supports overall project status.

As such it would be easy to create dashboards which include issues only in projects that are either in backlog, or running or done. And exclusion would also be easy (disregarding status categories in said projects).

At the moment I can filter the issues but exclusion of entire projects can be tricky/very manual, especially if I have a lot of them which are being prepared.

I'd appreciate any answers - thanks


Answers:
author: John Funk
body: Hi Tomasz - Welcome to the Atlassian Community!

Jira doesn't really have an ability to record the status of a project (unless you are using Atlas). So how are you determining the status of a project?


Tags: data-center

jira-data-center

project-status