youngmon/atlassian-qna huggingface dataset:
Why do the rows disappear??
Asked by Frank Voss:

Whenever I update a field in the List View in JWM or Jira Software, the row just disappears. And they will keep disappearing as long as I continue to update a field. I have to refresh for everything to come back again! It is very annoying but it did not used to be this way. Makes everyone not want to update this way. I just can not figure out how to fix it. Please help.


Answers:
author: Mohanraj Thangamuthu
body: Hello Frank, Good day. I am unable to reproduce this issue from our end. For example, I updated status and assignee from list view and no changed observed on view. Are you updating custom field ?. Also have you tried using different web browser ?

comments: author: Frank Voss
body: So you updated a field and it didn't have the line disappear? That's weird. It is somewhat annoying on our end. But it doesn't happen everytime. Thanks for your suggestions.
Where can I find this in Enterprise Insights Table?
Asked by Joe:

I have dependencies that are cross portoflio. I want to find them easily, rather than building a view of program to portfolio on requestor and depends on.

I get this warning sign in said dependency but for the life of me I can't find that error/alert in any table in Enterprise Insights.

Anyone know where it's hiding?

![Screenshot 2023-11-18 at 11.20.14 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292621i9D90429E40F210C4/image-size/large?v=v2&px=999 "Screenshot 2023-11-18 at 11.20.14 AM.png")

This is the warning:  
Planning Increment conflict. This Dependency and its associated work item are assigned to different Planning Increments


Answers:
author: Allan Maxwell
body: I don't believe there is a table that caches Planning Increment Conflicts. The follow SQL will find those in error, although I didn't take into consideration Kanban Teams:  

|---------------|-----------------------------------------------------------------------------------|--------------------------|-----------|---------|-------------------|-------------------------------------------------------------------------------------------------------------------------|
| Dependency ID | Dependency Title                                                                  | Dependency Type          | Status    | Work PI | Dependent Work PI | Planning Error MSG                                                                                                      |
| 2892          | Clarity on security and privacy laws to be implemented in consumer goods industry | Epic External Dependency | Committed | R5      | R4                | Planning Increment conflict. This Dependency and its associated work item are assigned to different Planning Increments |
| 2893          | Server updates                                                                    | Program Dependency       | Committed | R5      | R4                | Planning Increment conflict. This Dependency and its associated work item are assigned to different Planning Increments |

```
SELECT D.[Dependency ID], D.[Dependency Title], D.[Dependency Type], D.[Status], PI_REQUEST.[PI Name] AS [Work PI], PI_PLANNED.[PI Name] AS [Dependent Work PI], 
   'Planning Increment conflict. This Dependency and its associated work item are assigned to different Planning Increments' AS [Planning Error MSG]
FROM [current_dw].[Dependency] AS D
LEFT OUTER JOIN [current_dw].[Program Increment] AS PI_REQUEST ON PI_REQUEST.[Program Increment ID] = D.[FK Program Increment ID]
LEFT OUTER JOIN [current_dw].[MAP Dependency to Story] AS D2S ON [FK Dependency ID] = D.[FK Epic ID]
LEFT OUTER JOIN [current_dw].[Story] AS DEPENDENT_STORY ON DEPENDENT_STORY.[Story ID] = D2S.[FK Story ID]
LEFT OUTER JOIN [current_dw].[Program Increment] AS PI_PLANNED ON PI_PLANNED.[Program Increment ID] = DEPENDENT_STORY.[FK Program Increment ID]
WHERE D.[Delivered Flag] = 'No'
   AND D.[No Work Required Flag] = 'No'
   AND D.[Commited Flag] = 'Yes'
   AND PI_REQUEST.[PI Name] != PI_PLANNED.[PI Name]
```

<br />

<br />
Column reordering
Asked by manish a:

As per the latest release notes from jira align

<https://help.jiraalign.com/hc/en-us/articles/19617146364948>

I can see that

**Column re-ordering:**

* Use Tab to navigate through the table headers
* Pressing Space on a header will start reordering mode
* Use the left and right arrow keys to move the column
* Pressing Space again ends reordering
* Pressing Enter on a header will sort the column if it is sortable

I tried it in the epic grid view however I am not able to reorder the columns. Can someone suggest how to reorder the columns.

Thanks.


Answers:
author: Allan Maxwell
body: As of v10.125, that functionality is only available on OKR Hub.
Reporting Implications to assigning a Primary Program to a Portfolio Epic in Jira Align
Asked by Heidi Hendry:

What is the implication and guidance for which program of work should be assigned the Primary Program in a Portfolio Epic.  

[The help document for Epics says](https://help.jiraalign.com/hc/en-us/articles/115000091374-Manage-epics) that the Primary Program is **responsible for delivery of the Portfolio Epic.**  

We have cross-Portfolio teams working on Epics. We know that if a TECH program is assigned as Primary Program then that Epic will not appear in the NONTECH Portfolio Room Execution view even if a child NONTECH Program is assigned as an Additional Program.  
(Bug [JIRAALIGN-5889 )](https://jira.atlassian.com/browse/JIRAALIGN-5889)  

What other reporting implications are there to assigning the TECH program to the Epic?


Answers:
author: Sam Tsubota
body: Hi [@Heidi Hendry](/t5/user/viewprofilepage/user-id/5202721) , the Status Report now displays epics programs assigned as the primary program and additional program. In an upcoming release we will be adding a new filter in Extra Configs to filter the status report by primary program.

comments: author: Heidi Hendry
body: Thanks Sam!   
Any other items that you are aware of?
Evaluation of Jira Align for enterprise customers
Asked by Shanmuga Narayanan Pitchaipillai:

We extensively use Jira Software, Confluence, Work management and service management. For product lifecycle management and overall agile implementation we have to tie together multitude of tools to get traceability. We would like to evaluate what Jira Align could help in this regard. While we evaluate the tool, we would like to see how it can align with our requirements.


Answers:
author: Tom O'Connor
body: Have you reached out to your Atlassian Agile@Scale Specialized partner or your Atlassian Enterprise Advocate to learn how you can evaluate Jira Align?


Tags: cloud
latest version of JIRA Jumpstart overview meeting deck
Asked by Vani SuriaPrakash:

Where can i find the latest version of the Jumpstart meeting overview deck


Answers:
author: Jennelle Stearns
body: [@Vani SuriaPrakash](/t5/user/viewprofilepage/user-id/5259749) Just want to clarify, are you asking about Jira or Jira Align? I am not aware of this type of deck for Jira. For Jira Align, if you are a partner, you can go to the Partner portal. If you are a customer and had a Partner implement your Jumpstart, ask the Partner for the deck. If Atlassian conducted your Jumpstart, I would recommend you reach out to your SEM.
Bi-directional sync of Tasks between Jira & Jira Align
Asked by Mit Tolia:

Dear All,

As I understand, Tasks, in Jira sits at the same level that a story sits. When integrating with Jira Align, Tasks in Jira are mapped to stories in Jira Align - i.e. Task in Jira will be created/synced as stories in Jira Align with a story type set/mapped to Task

This will ensure that the task, if updated in Jira will be synced back in Jira Align.

If we have got a bi-directional sync working between Jira \& Jira Align, then in this scenario, if someone were to update the story (with the type = Task) in Jira Align, will this update be synced back from Jira Align into Jira and will the connector recognize which Task to update in Jira, even if in Jira Align it has been created as a story with the type = Task?

I would imagine it would look out for the Jira issue id to sync the updates and as soon as it finds the issue id, it wouldnt matter if it is a story or a task issue type in Jira? But wanted to get some confirmation on the above understanding?

Thanks in advance.

Regards,

Mit Tolia


Answers:
author: Shannon Wright
body: If you map an issue type under the "custom issue type" tab under Jira Settings, that will follow the Story workflow mapping and settings as if it were a Story.  

Just as you stated, if you have an issue type in Jira, TASK, and you map it under the "custom issue type" tab, it will come into Align as a Story of Type XXX(being whatever you use within the dropdown in that setting). It will sync bidirectionally, if you have that setting enabled for Story.  

I have used this many times with clients who have multiple issue types they need to sync and are at the same level as a Story.

comments: author: Tim Keyes
body: Agreed with the answer here! You can find more details on Custom Issue Sync here: <https://help.jiraalign.com/hc/en-us/articles/115000088393-Jira-data-synchronization>


author: James Webber
body: Yes also agree - an issue type in Jira = Task can be synced at story level in Jira Align.

"tasks" in Jira Align which sit under stories can be bi-directional synced with sub tasks in Jira.


Tags: cloud
In Align, can I use a scrum board who's query pulls across multiple JIRA projects?
Asked by Neel Patel:

I have a scrum board where the query is set up to pull issues from across multiple JIRA projects on the same instance (using the category feature). The main driver of the board is the team field.

Can I use this Scrum board in JIRA Align? The board would only be associated to one team of teams.

We have multiple JIRA projects for different workstreams. The product team is using these projects to manage their individual product backlogs. Once JIRAs are ready for dev, they update the team field on the issue which in turn routes the JIRA to the dev team's backlog. In some cases a scrum team could be working across multiple workstreams. Instead of moving the JIRAs to the project the scrum team's board is on, we'd like the JIRA to stay on the workstream project for organization.

Please let me know if this is possible. If not, would love to understand the limitation if possible.


Answers:
author: Edvaldo Lima
body: Hi [@Neel Patel](/t5/user/viewprofilepage/user-id/5360271)

Thanks for posting this question. I believe the following 2 articles are a good starting point.

* [Sync a Jira Board with Multiple Team Level Projects in its Filter Query to a Jira Align Team](https://community.atlassian.com/t5/Jira-Align-articles/Sync-a-Jira-Board-with-Multiple-Team-Level-Projects-in-its/ba-p/1273974)
* [Syncing the Team Field Between Jira Software and Jira Align](https://community.atlassian.com/t5/Jira-Align-articles/Syncing-the-Team-Field-Between-Jira-Software-and-Jira-Align/ba-p/1253507)   

  <br />

I hope it helps!

comments: author: Neel Patel
body: Appreciate the response! I think this is exactly what I needed! Thanks again!
Jira Align Reports - Dependencies
Asked by Dominique Greene:

Hi,

I wanted to know if there are any reports around Dependencies. I checked out the article that provided a list of known reports but didn't see any for tracking dependencies. I am hoping there is a way to do an export or run a report that displays all dependencies with their statuses and comments.

Thank you.


Answers:
author: James Webber
body: You can use the standard Dependencies view and customise columns so the chat icon and a number of chats show as a column.![2023-11-08_08-41-57.png](https://community.atlassian.com/t5/image/serverpage/image-id/290590i1030878D05DA0700/image-size/large?v=v2&px=999 "2023-11-08_08-41-57.png")

I also export all columns and use Power BI to report Dependencies but I am unable to have an export that includes comments.

Thats what I do.

There are some dependency visuals under the maps section but they do not include comments.


author: Dominique Greene
body: Thank you so much for responding! [@Kaljan](/t5/user/viewprofilepage/user-id/5366069) [@James Webber](/t5/user/viewprofilepage/user-id/5096569)
story burndown at epic level in jira align
Asked by manish a:

For a epic in jira align I want to check the progress.

Is it possible to see the story burndown at epic level in jira align

or any other view which shows the progress

can i can see the status which shows the total story points and total story points accepted.


Answers:
author: Aline Chapman
body: From Jira Align, open a (Portfolio) Epic and click on: Show More \> Epic Planning \> Show by Story Points. This report provides a burndown of items tied to the Portfolio Epic. See if this helps you.

comments: author: manish a
body: excellent. Thanks for the quick response.
I want assigned "target completion sprint" field from JIRA Align to flow into JIRA issue screen
Asked by Argha Tribedi:

I want assigned "target completion sprint" field from JIRA Align to flow into JIRA issue screen


Answers:
author: Allan Maxwell
body: Adding on to [@Magnus Lundin](/t5/user/viewprofilepage/user-id/5349970) response ...you could then use automation on the Jira-side to set a Sprint field


author: Magnus Lundin
body: Hi Argha.

As far as I know, currently you can only sync a target completion **date** custom field in the Jira connector "Jira Setup" tab. Not a sprint. This might be coming in the upcoming field sync that Atlassian has promised.


Tags: cloud
Enterprise Insights - custom field mapping to schema?
Asked by Mary Heather Cox:

In JA, on the Epic Benefits Tab, the Lean Business Case, we have a lot of custom fields. I'm unable to find the data from these custom fields in the Enterprise Insights schema.

Do we need to request to have those fields accessible in the views?

Thanks,

Mary


Answers:
author: Sam Tsubota
body: Hi [@Mary Heather Cox](/t5/user/viewprofilepage/user-id/4529223) ,

The custom fields and values on the Epic Benefits tab are in **current_dw.\[Epic Benefits\]** table of Enterprise Insights.


Tags: cloud
incomplete epic showing green in program board
Asked by manish a:

Hi

in the program board the epic is showing as green however the stories within the epic are not completed and even the epic is not completed. then why is it showing in green.

![green but epic not completed.png](https://community.atlassian.com/t5/image/serverpage/image-id/289355i6BFB7EED6466C69B/image-size/large?v=v2&px=999 "green but epic not completed.png")


Answers:
author: Jamie Giantonio
body: [@manish a](/t5/user/viewprofilepage/user-id/4541675) that feature looks like it is associated to 2 teams. The Falcons work is accepted and that is why that feature is green in that row. You should see that feature under the VIH teams row as well. Since that work is NOT done, i would expect that instance of this feature will not be green. Please let me know if that helps


author: manish a
body: Thanks Jamie. Understood its team wise.


author: Allan Maxwell
body: It is perfectly acceptable and perhaps desirable for the Product Team to "accept" a Feature without all (or any) of the Stories being completed. What you see is the expected behavior. In the example below, neither Team has even started their Stories but the Feature is green for both as per the PO accepting the Feature as is. Perhaps they discovered a way to enable the functionality without completing any of these Stories.

![Screenshot 2023-10-31 at 8.30.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/289374iF5B1292E8953CFD4/image-size/large?v=v2&px=999 "Screenshot 2023-10-31 at 8.30.43 AM.png")
multiple select in filtering process steps
Asked by manish a:

Hi.

in the epic grid view, i want to filter for multiple process steps however it allows me to filter only one. Please suggest if there is a way to filter multiple process steps.


Answers:
author: manish a
body: thanks for the suggestions allan. but we are using the grid view for our internal reivews and wanted to filter out multiple process steps. so kanban might not help..

Any ways thanks for clarifying that as of now its not supported.


author: Allan Maxwell
body: It cannot be done --as far as know --from the Grid view, but the Backlog -\> Kanban -\> Process Flow view may might your needs.

![Screenshot 2023-10-26 at 8.43.10 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/288534i345E42FF7617B8EE/image-size/large?v=v2&px=999 "Screenshot 2023-10-26 at 8.43.10 AM.png")

![Screenshot 2023-10-26 at 8.44.19 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/288533iB14AF1AD4CC8EAEC/image-size/large?v=v2&px=999 "Screenshot 2023-10-26 at 8.44.19 AM.png")
When creating a KeyResult - what are the Type values?
Asked by JOHN AMES:

We want to automate the creation of Objectives and Key Results.

I know the Objective needs to be created first, then the KR can be created.

But I have a couple of questions?

If I create a "Function" level Objective what is the parentType? Would it not be the same as when creating the Objective?

What are the values for Type? Do they correspond directly to the Type field in the UI? 1 - x?

Depending on the KR type - are different fields required?


Answers:
author: Allan Maxwell
body: [@JOHN AMES](/t5/user/viewprofilepage/user-id/5278705) I don't think it is documented anywhere ...as far as I can tell. I added several Objectives and then used the API to retrieve to see what identifier is used per each type. I hope this helps.

\[  
{  
"name": "Program Feature Finisher",  
"type": 1  
},  
{  
"name": "Program Non-Code",  
"type": 2  
},  
{  
"name": "Program Incremental Delivery",  
"type": 3  
},  
{  
"name": "Program Roadmap Milestone",  
"type": 4  
},  
{  
"name": "Portfolio Feature Finisher",  
"type": 1  
},  
{  
"name": "Portfolio Non-Code",  
"type": 2  
},  
{  
"name": "Portfolio Incremental Delivery",  
"type": 3  
},  
{  
"name": "Portfolio Roadmap Milestone",  
"type": 4  
}  
\]

comments: author: JOHN AMES
body: So I created an Objective, with type=1. Then when trying to create a KeyResult, I provide the parentId (of the Objective I just created) and parentType = 1.

When the script runs it returns invalid parentType ?


author: Allan Maxwell
body: For Key Results, the parentType attribute indicates if the Parent is an Objective or a Goal. It sounds like you are creating only Objectives so the parentType value you will use is 44. If you want to create KeyResults on Goals then the parentType is 31. I do not know where those values come from. I hope that helps.


Tags: cloud
Exportable role permissions report
Asked by Apryl Harris:

Hello,

I have requested this previously and learned it is not available via export in Jira Align or via API.  

I would like an Atlassian representative to submit an official ticket to have exportable role based permissions reporting created (i.e. what permissions are toggled on/off per role). A role side by side view per module would be extremely helpful.  

Once the official ticket is submitted, can the link to it be placed here so we can vote on it.  

Thank you,


Answers:
author: Allan Maxwell
body: [@Apryl Harris](/t5/user/viewprofilepage/user-id/4687328) Do you have Enterprise Insights or Atlassian Analytics? If so, you could do something like this:

```
?
```

```
SELECT Role.[Role ID], Role.[Role Name], Permission.[Permission Level], Permission.[Permission Name]

FROM [current_dw].[Role] AS Role

LEFT JOIN [current_dw].[MAP Role to Role Permission] AS RP_Map ON RP_Map.[FK Role ID] = Role.[Role ID]

LEFT JOIN [current_dw].[Role Permission] AS Permission ON Permission.[Permission ID] = RP_Map.[FK Permission ID]

ORDER BY Role.[Role Name], Permission.[Permission Level], Permission.[Sort Order];
```


Tags: cloud
Need help with KANBAN throughput on roadmap (SIMPLE EXAMPLE)
Asked by Joe:

What is behind this auto calculation? **(NEED HELP)**

* I have set up a test team under a test program with a throughput of 1.
* I have two features, each with 6 stories
* I have 6 sync sprints per PI
* I have my 2 features prioritized
* I have my 12 stories prioritized
  * top 6 stories in feature 1
  * bottom 6 stories in feature 2

1. I would expect to have 1 story line up under each sprint based upon a throughput of 1?
2. Target completion dates look good based upon priority for feature 1
3. Why are target completion dates in lower priority stories in feature 2?

![Screenshot 2023-10-21 at 9.12.48 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/287599i256435034360BEC9/image-size/large?v=v2&px=999 "Screenshot 2023-10-21 at 9.12.48 AM.png")

BELOW ARE FOR FEATURE 1

![Screenshot 2023-10-21 at 9.14.44 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/287600iE1DDA4C03919F256/image-size/large?v=v2&px=999 "Screenshot 2023-10-21 at 9.14.44 AM.png")

THESE ARE FOR FEATURE 2

![Screenshot 2023-10-21 at 9.16.51 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/287601iEDF610DEA8F8676F/image-size/large?v=v2&px=999 "Screenshot 2023-10-21 at 9.16.51 AM.png")

|----------|------------------------|
| STORY ID | TARGET COMPLETION DATE |
| 1        | 10/27/23               |
| 2        | 11/3/23                |
| 3        | 11/10/23               |
| 4        | 11/17/23               |
| 5        | 11/24/23               |
| 6        | 12/1/23                |
| 7        | 10/27/23               |
| 8        | 11/3/23                |
| 9        | 11/10/23               |
| 10       | 11/17/23               |
| 11       | 11/24/23               |
| 12       | 12/1/23                |


Answers:
author: Allan Maxwell
body: Throughput is measured in Team Weeks, not Team Sprints. If I am understanding your question correctly, it sounds like you are expecting a throughput of one to result in the forecast completion of one Story per Sprint, but it is (correctly) showing two Stories per Sprint. I'm also assuming your Sprints are the typical two weeks long.

EDIT: After further investigation, I see what appears to be a bug. I created this issue with support: [ALIGNSP-21429](https://support.atlassian.com/requests/ALIGNSP-21429)

comments: author: Joe
body: Ahh, so I am not crazy? Yes, I do know that KANBAN measures in weeks, thanks. Can you give me access to the bug so that I can share with my team?


author: Allan Maxwell
body: Here you go: <https://support.atlassian.com/requests/ALIGNSP-21429>
Setting default workflow process steps (theme, epic)
Asked by Morten Christophersen:

I hope you can help me.

I have configures a Workflow process for my epics and themes. for themes I have 4 states starting with "funnel". However when creating a new theme if I do not set the workflow process step, it is put in "unassigned" which is not a step I have defined. I can force the users to select a workflow process step. But that it not user friendly. I would just like it to default to "funnel" instead of "unassigned". Is that possible?  

By doing this I hope to get rid of the "unassigned" column in my kanbans (here is my epic kanban):  
![kanban.png](https://community.atlassian.com/t5/image/serverpage/image-id/287170i6D23172D1604B383/image-size/large?v=v2&px=999 "kanban.png")


Answers:
author: Allan Maxwell
body: I do not think it is possible to set a default "Process Step". I have seen a similar scenario where a process step or entire work flow was added to a Program which already had hundreds of issues. We ran an API script to set the correct Process Step.

Tools like Postman allow you to run such a script on regular intervals like a batch job.

GET

PATCH  
> \[  
> {
> "op": "replace",  
> "path": "/state",  
> "value": "0"
> }  
> \]