youngmon/atlassian-qna huggingface dataset:
Access Confluence from LAN
Asked by Dan:

I am having a Docker container with Confluence server v7.0 installed on my NAS which is connected to the ISP router.

If I am connecting to the Confluence instance from outside of my LAN via my FQDN, works well.

If I am connecting to the Confluence instance from the same LAN as my NAS via my FQDN, doesn't work. If I am trying also to connect via the Confluence's private IP address, the application is accessible, but because the base URL is not corresponding to the public one which is mentioned there, I cannot edit/create any page.

The Confluence application uses secure connection(HTTPs).

Any idea how I can make the application accessible even from inside of the LAN?


Answers:
author: Phil Hopper
body: Dan, one solution would be to add the FQDN and the local IP address of the server to the \`hosts\` file on your computer. On Windows the location is \`C:\\Windows\\System32\\drivers\\etc\\hosts\` and on Linux it is found at \`/etc/hosts\`. If the internal IP address of the server is 10.20.20.2, then add a line to the \`hosts\` file like this:

```
10.20.20.2? confluence.yourdomain.com
```

comments: author: Dan
body: [@Phil Hopper](/t5/user/viewprofilepage/user-id/3076888) Thanks a lot for your help. It was so easy that I couldn't think of it...


Tags: confluence-server

server
how to fix these synchrony errors
Asked by C.Faysal:

hi

please advise how to fix synchrony errors


Answers:
author: Diego
body: Hello, [@C.Faysal](/t5/user/viewprofilepage/user-id/3773457) ! As I understand, you are currently facing some kind of issue with synchrony in Confluence.

++*However, it is not clear what kind of issue you are currently facing*++. There a few issues that can affect an instance. Since posting a fix or workaround for every one of them, I believe we can start by taking a look at our troubleshooting page.

Here we go:
> * ++**[\[Confluence Server\] Troubleshooting Collaborative Editing](https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html)**++

The synchrony service is responsible for the Collaborative editing feature that is present in Confluence. Having a problematic service can result in issues in this feature or the feature not working at all.

I would like to have a more in-depth understanding of your issue. With this in mind, I devised this short list of questions. Here it is:
> 1. *What kind of issue are you facing?*
> 2. *Is there any error shown on your screen when collaborative editing is used?*
> 3. *Whatever the issue is, is it affecting more than one use in your instance?*
> 4. *Was there any change applied to your instance prior to this issue?*

Let us hear from you! Looking forward to your reply.
"Unable to parse the gadget feed" when adding JIRA feed to Confluence
Asked by Reinhard Mayr:

Confluence Server 7.0.1, JIRA Server 8.4.0. Both installations run on the same machine in the local network, HTTP only, no TLS.

I want to have the JIRA gadgets available in confluence, so I enter the URL of the JIRA instance, but I get "Unable to parse the gadget feed at \<URL\>".

When I enter that URL in my browser and get the XML document where all the gadgets are there.

I ssh'd to the JIRA machine and did a wget on the URL -- same successful file was retrieved.

So to me this appears as if the feed were there but for an unknown reason it cannot be processed by Confluence. Can anyone help on this?

Thank you!


Answers:
author: Reinhard Mayr
body: After updating to Confluence 7.3.3 it worked.

comments: author: Reinhard Mayr
body: I also updated JIRA to 7.3.3. It now appears to be working.


author: Diego
body: Hello [@Reinhard Mayr](/t5/user/viewprofilepage/user-id/453090) ! As I understand, a Jira gadget is not working as expected within your Confluence instance.

I would start by checking if the mandatory setup for the Gadgets to work has been correctly finished. Here is the link to the procedure:
> * ++**[\[Confluence Server\] Gadgets](https://confluence.atlassian.com/conf70/gadgets-976756993.html)**++
> * ++**[\[Confluence Server\] Registering External Gadgets](https://confluence.atlassian.com/conf70/registering-external-gadgets-976757161.html)**++

We need to make sure that the trust between Jira and Confluence is working correctly and that we are subscribed to the gadgets itself. This is all explained within the documentation titled "Registering External Gadget".

Now, I would like to ask a few questions so I can better understand the current situation. Here we go:
> 1. Has this worked at some point in the past?
> 2. Is this affecting more than one gadget?
> 3. Was there any change applied to your instances prior to this issue?

Let us hear from you!

comments: author: Reinhard Mayr
body: Application link is set up, does not indicate any kind of problem.

Tech support found that there is a bug, [https://jira.atlassian.com/browse/JRASERVER-70284](https://jira.atlassian.com/browse/JRASERVER-70284?)

I updated both JIRA and Confluence, it now seems to work.

Thanks anyway!

Reinhard


Tags: confluence-server

gadget

jira

server
As a site admin, how do I remove a page restriction without having premium
Asked by Andrew Ihekwoaba:

I am a site admin and unable to remove restriction for a confluence page where the author has left. I keep being asked to upgrade to premium.


Answers:
author: Scott Theus
body: Hi [@Andrew Ihekwoaba](/t5/user/viewprofilepage/user-id/3082774) ,

You should be able to remove the restrictions in the free version, there are instructions here: <https://confluence.atlassian.com/confcloud/permissions-and-restrictions-in-the-free-plan-976780167.html>

If you've already been through these steps try logging in as the user (go to Setting, then Users, then select the user and click "log in as user.") Once logged in as the owner of the page try removing the restrictions again.

-Scott


Tags: cloud

confluence-cloud
Where has the "What did you change" box gone?
Asked by Claire Campbell:

Confluence Cloud used to have this box:

![What did you change.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/86000i39C9BC94525BB881/image-size/large?v=v2&px=999 "What did you change.JPG")

Where has it gone? We had best practices about how users could collaborate on pages, with instructions to detail why they had made the changes. I need this box.


Answers:
author: Claudio Cicali
body: Removing that box is a terrible idea. (facepalm)


author: Matt Reiner [K15t]
body: Hey [@Claire Campbell](/t5/user/viewprofilepage/user-id/3556502)

It was removed when the new editor was introduced. ?

That said, Avi let us know the team is hoping to re-add: [https://jira.atlassian.com/browse/CONFCLOUD-65695?_ga=2.43652515.701391781.1583846232-1126997211.1540405048\&error=login_required\&error_description=Login+required\&state=8de121a3-fc4a-4141-b3cc-bab9451b577b](https://jira.atlassian.com/browse/CONFCLOUD-65695?_ga=2.43652515.701391781.1583846232-1126997211.1540405048&error=login_required&error_description=Login+required&state=8de121a3-fc4a-4141-b3cc-bab9451b577b)

Be sure to vote. :)


Tags: cloud

confluence-cloud
Share Pages to Non Users
Asked by Noah Fischer:

Hey!

So I think this was asked few times already. I want to share a page to non user to view it.   
I understood that I need to change the permissions in the Page Settings. I did that.  

But when I share the URL which i get after clicking the blue share button and trying to open it in incognito i still the the message that I need to signup.

Do I need to share another URL than the one from the Share Button for it to work?   

Thanks!


Answers:
author: Shardul Juyal {Addteq}
body: Check the space permissions as well, if the space allows anonymous access or not

community.atlassian.com/t5/Confluence-questions/Is-there-a-way-to-automatically-upload-an-excel-sheet-on-a/qaq-p/1320287


Tags: cloud
Bug? copy paste table using chrome and macOS not working!!
Asked by Amiram Cohen:

I'm trying to select a tables (using the mouse) and copy it (using cmd+c) and paste it right afterwards (cmd+v) and it's not working =\\

Anyone know why?

I think that yesterday it worked for me.


Answers:
author: Ang?lica Luz
body: Hello Amiram,

Welcome to Atlassian Community!

Testing using the details you provided, I was able to copy and paste the table normally. I tested using Chrome and Firefox on macOS.

Is it happening for any table or a specific one?

If you click on the top left corner of the table and use cmd+c and v, does it work?

![Screen Shot 2020-03-11 at 14.24.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/86215iD9A3AAF9E3CF37FF/image-dimensions/452x132?v=v2 "Screen Shot 2020-03-11 at 14.24.10.png")

Regards,  
Ang?lica


Tags: cloud

confluence-cloud
Why can't new users access my Confluence Cloud product?
Asked by Jakub Micho?ski:

Yesterday I've added two users to our Atlassian organization. They have been granted automatic access to both Jira and Confluence. When they log in, Jira is working fine, but the Confluence page times out. After a few retries, this error comes up:

We're on a free plan, we're within the user limit. I've confirmed that both new users have access to Confluence. Information on their profile states they have never accessed Confluence.

![MicrosoftTeams-image.png](/t5/image/serverpage/image-id/85972i75678729974D3D29/image-dimensions/322x176?v=v2 "MicrosoftTeams-image.png")  
![Przechwytywanie.PNG](/t5/image/serverpage/image-id/85970iDBB98CD717764A12/image-dimensions/306x212?v=v2 "Przechwytywanie.PNG")


Answers:
author: Fadoua
body: [@Jakub Micho?ski](/t5/user/viewprofilepage/user-id/3728841)

Are you still experiencing this issue?

Best,

Fadoua

comments: author: Jakub Micho?ski
body: The problem disappeared the next day. I don't know if that's a normal lag in the free plan account system or a system malfunction. In total we had to wait around 60h for the accounts to be activated.


author: Fadoua
body: No I am sure it must have been a glitch in Confluence [@Jakub Micho?ski](/t5/user/viewprofilepage/user-id/3728841) . It should never take that long.

If it happens again please let me know.

Best,

Fadoua


Tags: cloud
Using Ctrl F in UI Expand
Asked by Maya Fleisher:

Hi,

If I'm adding a UI Expand feature to the page - is Ctrl F not working for the content in this feature?

Thanks,

Maya


Answers:
author: RPT Admin
body: There's no solution that I'm aware of, but Tim Cameron [has a workaround](https://medium.com/@timcameron/expanding-all-in-confluence-db0d3cd711f0) in a blog post.

comments: author: Maya Fleisher
body: Thank you for the information.

This is a nice workaround but not sure I can push this to all our employees chrome.


Tags: confluence-server

server
The trial period of the conference plug-in ends on April 7, 2020, but the trial period ends
Asked by yong hu:

The trial period of the conference plug-in ends on April 7, 2020, but the trial period ends

![20200310162338.png](https://community.atlassian.com/t5/image/serverpage/image-id/85963i01DE920A2CF333C4/image-size/large?v=v2&px=999 "20200310162338.png")


Answers:
author: Diego
body: Hello there, [@yong hu](/t5/user/viewprofilepage/user-id/3787204) ! As I understand, both plugins are displaying the information that the trial period is ending even though it is far from that date.

You could start by checking if the applied license is the correct one. Here is how:

> 1. *Go to your my.atlassian account*
> 2. *Check the license shown there*
> 3. *Copy the license from there*
> 4. *Go into Confluence Administration page \>\> Manage add-ons and then select User-installed*
> 5. *Re-apply the license you just copied*
> 6. *Check if the plugin expire information is still shown*

If my understanding of the issue is incorrect, please let me know.

Let us hear from you!

comments: author: yong hu
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952)

Thank you!

The license is correct.

I did nothing, and now I'm back to normal.

![20200312145403.png](https://community.atlassian.com/t5/image/serverpage/image-id/86279i2E6F21422957361A/image-size/large?v=v2&px=999 "20200312145403.png")

Yong_hu


author: Diego
body: Hello again, [@yong hu](/t5/user/viewprofilepage/user-id/3787204) ! As I understand, the issue is no longer present, right? If that is true, wonderful!

Let us know.


author: yong hu
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952)

It seems that this problem hasn't been solved. Today is the previous problem again. I didn't do anything at all. Maybe this license is not stable. I'll try updating it.


author: yong hu
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952)

I just updated the license of one of the apps, but it didn't work. When I updated the license, I was prompted "the probation period is over".


author: yong hu
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952)

I suddenly found out that "TRIAL EXPIRING" didn't mean that the probation period was over?

So the problem has always been.


Tags: cloud

confluence-cloud
Page & Content permissions
Asked by Gianluca Romanin:

Hi all,

we have an issue with permissions and content sharing.

We use 2 different trees of pages:

A (private tree: only Vimar specific users are allowed)

- page 1

- page 2

B (external supplier tree: Vimar and External supplier users are allowed)

- page 3

- page 4

we would like to share a specific content from page 1 to external suppliers.

We would like to have another page (let's say page 6) tracking part of or the whole page 1.

So the situation should look in this way:

A (private tree: only Vimar specific users are allowed)

- page 1

- page 2

B (external supplier tree: Vimar and External supplier users are allowed)

- page 3

- page 4

- page 6 -\> tracks page 1

We tested "Include page macro" and "Excerpt Include Macro" to do the thing, but

the external supplier should be allowed to see also the original contents to

see page 6. This is a nonsense for us: we would not like to share all the infos

of out pagetree, but we would like to share only some specific infos.

What's the right path to do that?

Is this possible only with fine grained permission management?

Thank you,

Best regards,


Answers:
author: James Conway
body: [@Gianluca Romanin](/t5/user/viewprofilepage/user-id/2546271) If i have understood correctly, you want page 6 to include content from page 1, but page 1 is restricted.

I suggest that you restructure your hierarchy so that open content from page 1 is on an unrestricted page (either page 6 or a separate page), and you use an include macro to show it on page 1 (and page 6)

Hope that helps

James

comments: author: evanbartlett
body: [@Gianluca Romanin](/t5/user/viewprofilepage/user-id/2546271) what did you end up doing in this situation? did you move that page somewhere else?


author: Gianluca Romanin
body: Hi [@evanbartlett](/t5/user/viewprofilepage/user-id/4231679) !

As stated from [@James Conway](/t5/user/viewprofilepage/user-id/3320578) there are few solutions:

- you can have a **public space** and both page 1 and page 6 can include a page from this space

- you can use the **less restricted page** (in my example page 6) **as common source** to be included in page 1.

We decided that this approach is not useful to us, and we**redesigned all the content structure** to use the permission as thinked by Confluence: all is public to team members and only the nodes that need some permissions are restricted to the required team.

If you have external team members you can deal with it in different ways. We decided to use:

-**[Scroll PDF exporter](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=cloud&tab=overview)**, to export a full PDF document for them, without requiring a Confluence access

- **[External share](https://marketplace.atlassian.com/apps/1220562/external-share-for-confluence?hosting=cloud&tab=overview)**, to expose a dynamic tree of pages to non Confluence members, for a quick share with comments and password

Best regards,

Gianluca


author: evanbartlett
body: Thanks!


Tags: cloud

confluence-cloud

content

permission
Suddenly can't edit or publish a page I created in Confluence
Asked by Chris_McPartland:

I have created a page in Confluence that has several tables and a roadmap in it.

I have been updating the page daily until yesterday when I was no longer able to edit or publish anything in the page whilst in work...those functions were simply greyed out!

It seems it's only for that particular page as I can edit other pages in the same folder. I could also edit the page at home last night?

It's not just an issue for me, nobody else could edit that page either except for one chap as we have no idea why he still can?

This issue is bamboozling so if anybody has any suggestions I would be appreciative.

Thanks


Answers:
author: Ollie Guan
body: Hello [@Chris_McPartland](/t5/user/viewprofilepage/user-id/3015643) ,

It looks like this page has limited editing, you can contact the administrator to confirm.

<https://confluence.atlassian.com/confcloud/add-or-remove-page-restrictions-724764891.html>

![TIM??20200310153847.png](https://community.atlassian.com/t5/image/serverpage/image-id/85958i6C5ED1DCCE8C54D0/image-size/large?v=v2&px=999 "TIM??20200310153847.png")


Tags: cloud

confluence-cloud
How can I use Question & Answer function in trial version of Conflunce Cloud?
Asked by tnthangntt:

I want to use Question \& Answer function in trial version of Conflunce Cloud, but I don't know how doing it. Can you give me guides or suggestions? Thanks so much.


Answers:
author: Ollie Guan
body: Hello [@tnthangntt](/t5/user/viewprofilepage/user-id/3802826) ,

Questions is an add-on for Confluence.

To enable the Questions for Confluence add-on:

* Go to Settings in the Confluence sidebar and choose Add-ons \> Find Add-ons
* Locate the Questions for Confluence add-on
* Choose Free Trial

<https://confluence.atlassian.com/questionscloud/install-questions-for-confluence-738361785.html>

comments: author: Mntt
body: Hi [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) ,

I don't find "Add-ons" in my setting account. Can you show me a screenshot to do that? Thanks!


author: Ollie Guan
body: ![TIM??20200310150857.png](https://community.atlassian.com/t5/image/serverpage/image-id/85954iF20CD6CB10DB21E5/image-size/large?v=v2&px=999 "TIM??20200310150857.png")


author: Mntt
body: Thanks [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638)

But my account doesn't find it. Before that, do you have must set any things to do show Question for confluence?

![Manage apps.png](https://community.atlassian.com/t5/image/serverpage/image-id/85956iA7ED3687B1FC3C79/image-size/large?v=v2&px=999 "Manage apps.png")


author: Ollie Guan
body: Find new apps.

<https://confluence.atlassian.com/confcloud/managing-apps-724766519.html>

![TIM??20200310152313.png](https://community.atlassian.com/t5/image/serverpage/image-id/85957iB2FB31DE5B22E270/image-size/large?v=v2&px=999 "TIM??20200310152313.png")


author: Mntt
body: Thanks [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638). Before that, I didn't find it because I used keyword incorrect.


Tags: confluence-cloud
Unable to enter title in copied page
Asked by Deborah Cross:

Has anyone else been having this problem?

If I copy an existing confluence page (using .../copy) on the resulting page I can only delete characters from the title. I have to publish the page before I'm able to edit again and fix the title.

I'm using confluence cloud, the page template is not in the new narrow-width template and I'm on the latest version of Chrome.

Seems really odd that I can delete but not add characters?!


Answers:
author: Sajit Nair _Trundl_
body: [@Deborah Cross](/t5/user/viewprofilepage/user-id/527669)-  
We actually had this query a while back too.  
I think it was [@Sharon Weaver](/t5/user/viewprofilepage/user-id/2433139) .. at [Link](https://community.atlassian.com/t5/Confluence-questions/Unable-to-type-when-on-copying-pages/qaq-p/1314989)  
Could it be a plugin malfunctioning, a browser compatibility ?  
Personally, not able to understand this because I checked and its working for me.  
hopefully somebody else from community can help with this else please reach out to support team and get them to look into it.  

comments: author: Deborah Cross
body: Yes, this seems to be the same issue: <https://community.atlassian.com/t5/Confluence-questions/Unable-to-type-when-on-copying-pages/qaq-p/1314989>

[@Sharon Weaver](/t5/user/viewprofilepage/user-id/2433139) or [@Steven Dangerfield](/t5/user/viewprofilepage/user-id/2453707) - had you contacted support any received any answers? If not I will do so...


author: Sajit Nair _Trundl_
body: Thank you [@Deborah Cross](/t5/user/viewprofilepage/user-id/527669) . Please keep us posted.


author: Deborah Cross
body: I've logged a ticket, haven't heard from anyone else I tagged here. Waiting on a response.


Tags: cloud

confluence-cloud
PlantUML size limit?
Asked by Matthew Sabol:

When I exceed a certain number of elements on the page, it seems that even if the image call works (<https://exp-plant.draw.io/plantuml4/png/>...) that it generates an image when I load it separately on another tab. However, the image is generated in confluence, it tries to append the code in the (https://\<CompanyName\>.atlassian.net/wiki/rest/tinymce/1/macro/placeholder) call shortly after. This part fails and so the image is not displayed on the page with the plugin even though the image is available in my attachments.

What is weird is that the base64 in the url generated by <https://exp-plant.draw.io/plantuml4/png/> is different than the src that fails, which is pointing to https://\<CompanyName\>.atlassian.net/wiki/plugins/servlet/confluence/placeholder/macro?definition=...

If it used the same url and/or encoding, it wouldn't exceed the size for a url (the first url is much smaller but still generates a large image).

For now, I'm just copying the images generated at <https://plantuml.com/> and putting it into the confluence (not ideal).

Edit 1:

Found some more information, when I went to edit a diagram that I did like a a few weeks (which worked fine a few weeks ago), it now fails the same way the new diagram did for the same reason. I wonder if something changed in the confluence ui that is now breaking things.

Edit 2:

If I create a new diagram, save and publish. Then I go back and add the complex diagram. Even though it errors out, when I go back and refresh the page, the diagram shows up. Now, the plantuml code doesn't save at all to the plugin, but I can get the image to show. I think this is a text size limit and not an image size limit.


Answers:
author: Boris Jockov _Stratus Add-ons_
body: Could you raise a ticket on our support system with the diagram data attached(if possible)?

comments: author: Marc Wiest
body: Is there a ticket to watch now? I see the exact same behavior, which makes it almost impossible to use the plugin for anything but trivial diagrams.

My code is: <https://pastebin.com/fJEjPgh2>

And it fails saving exactly as Matthew described: 414 error code, image is generated but code is not saved. :(


author: Boris Jockov _Stratus Add-ons_
body: We released 1.2.7 that addresses the issue. If your're still having issues, please get in touch with us through the [support system](https://marketplace.atlassian.com/vendors/1217075/stratus-add-ons).


author: Marc Wiest
body: Fixed, thank you very much! I love the plugin BTW.


Tags: addon-com.mxgraph.confluence.plugins.plantuml

cloud

confluence-cloud

plant-uml