youngmon/atlassian-qna huggingface dataset:
Links added to insigts by contributors don't link issues
Asked by Ian:

Hi everyone,

We recently started using Jira Product Discovery, and we've run into an issue(?).

Steps:

1. A contributor (support engineer) puts down an Insights to an Idea, specifying the ticket link in the Link field:

![72TEaQGb6Z.png](https://community.atlassian.com/t5/image/serverpage/image-id/289756i41581B953920C813/image-size/large?v=v2&px=999 "72TEaQGb6Z.png")

2. They save the insight.

Now, when I do the same steps (I'm a Creator in the JPD project), the linked case gets a linked issue that says "added to idea...". But when the Contributor does that, nothing happens.

Is this an expected thing? Because it sure does look like an oversight.

UPD: To add to this and to my suspicion that this is an oversight -- an engineer can explicitly try and link an idea to a support case (i.e., open support case and click Link Issue and specify an idea), and at first it appears linked. But after the refresh the link is gone.


Answers:
author: Nick H
body: Hi [@Ian](/t5/user/viewprofilepage/user-id/2627821) ,

Sorry for the delay on this question. Are you still experiencing this issue? [Contributors](https://www.atlassian.com/software/jira/product-discovery/guides/getting-started/user-roles-permissions) *should* be able to add insights to ideas, as well add links to them.

After testing and adding an insight as a contributor / reviewing the idea after refreshing the page, it saved as expected:

![insight1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342510i81C1270E503B406C/image-size/large?v=v2&px=999 "insight1.jpg")
Automation for Transition issue not working
Asked by Jess Williamson:

I want to automate issues transitioning status when certain fields are filled.

I get this error about no transition found for user and to edit the permissions, but cannot find how to do so for JPD.

![Screenshot 2023-11-02 at 09.57.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/289704iB2CDEEF53AF1A5BA/image-dimensions/492x296?v=v2 "Screenshot 2023-11-02 at 09.57.04.png")


Answers:
author: Valerie Knapp
body: Hi [@Jess Williamson](/t5/user/viewprofilepage/user-id/5317446) , thanks for your question.

Please can you also share an anonymised version of the Rule details tab? The error message is saying the Actor doesn't have enough permission, so you need validate that here -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/289715iAAA114BFE6BF7B4A/image-size/large?v=v2&px=999 "image.png")

Then, please check the permissions for the project to ensure the rule Actor, whether this is Automation for Jira or a user, has the transition issues permission.

Hope this helps but if not, please write back and either I or someone else will try to help you.

Cheers

comments: author: Jess Williamson
body: Thanks Valerie, I changed the Actor to myself and now it works.

Cheers!

Jess


author: Valerie Knapp
body: Thanks [@Jess Williamson](/t5/user/viewprofilepage/user-id/5317446) , please consider accepting my answer so that it can help other users who might encounter the same issue.

Cheers!


author: Nick H
body: Hi [@Jess Williamson](/t5/user/viewprofilepage/user-id/5317446) ,

Based on that error, the A4J user may not have permission to perform this action on JPD ideas. If [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946) suggestion below does not resolve the issue, feel free to open a ticket with [JPD support](https://support.atlassian.com/contact/#/) and we'll look into it.
Edit "Create Ticket" Form
Asked by Ravid:

Dear community,  

is it possible to edit which fields and in which order the fields are shown?

![Unbenannt.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/289385iBB81BF6BC4A05AE1/image-size/large?v=v2&px=999 "Unbenannt.JPG")


Answers:
author: Omer Meshar
body: [@Ravid](/t5/user/viewprofilepage/user-id/4927950) the picture you shared is not the "Create ticket form". It is the "view ticket" view.

If you want to remove fields from this view, from the "Other fields" section, you will need to remove them from the project altogether. Otherwise, they will show up there.

If you want to configure the "Create ticket form" - i.e. define which fields are shown when creating a ticket in JPD, then you can do so by going to Project Settings-\>Features-\>Create ideas and there you can configure (with limitations) how a new idea will look like.

comments: author: Ravid
body: Thank you, Omer!


author: Chelsea Duke Miller
body: Ravid -

Yes - you can click configure and toggle on/off and sort. See attached screenshots. ![Screenshot 2023-10-31 at 9.17.45 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/289386iBB4FA7F2290E6165/image-size/large?v=v2&px=999 "Screenshot 2023-10-31 at 9.17.45 AM.png")![Screenshot 2023-10-31 at 9.18.01 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/289387i1DEE3B0229A51C34/image-size/large?v=v2&px=999 "Screenshot 2023-10-31 at 9.18.01 AM.png")


author: Robin Surland
body: Yes, if you are a Jira admin. Go to Project Settings \> Issues \> Screens. Add and order fields as you like.

comments: author: Omer Meshar
body: [@Robin Surland](/t5/user/viewprofilepage/user-id/4381313) no - this is JPD and it doesn't work with the Screens like Jira Software.
how to add a new idea quickly with other fields
Asked by Stavros_Rougas_EasyApps:

I can add only the title and then after quick enter is goes to the bottom of the list. Then when categorize, in our case by app, it move it immediately again and I have to find it to add insights... Not ideal.

I know can use 'Create' in the top menu. But it has such limited customization I wonder if there is a better way that I'm missing. Have to shows all fields, many that doesn't even work, or it will not include app field which is way at the bottom and users can miss it.

![Screenshot 2023-10-31 at 10.55.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/289316i659F05856D36F194/image-size/large?v=v2&px=999 "Screenshot 2023-10-31 at 10.55.08.png")


Answers:
author: Hermance NDounga
body: Hi Starvos,

You can [customize the form](https://support.atlassian.com/jira-product-discovery/docs/create-ideas-from-jira/) out of the "create" button in the top nav.

Navigate to Project settings \> features \> create ideas

![Screenshot 2023-10-31 at 13.11.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/289348i7BE6DE54A9C37797/image-size/large?v=v2&px=999 "Screenshot 2023-10-31 at 13.11.42.png")

You can then decide which fields to display in the form.   
The inline creation is more when your ideas are unstructured, and you don't have data "attached" to them yet, you just want to create your ideas one after the other :)

I hope it helps, just let me know if you have any other question!

Have a nice day,  
Hermance  
Solution Engineer \| Amsterdam, NL
Jira Product Discovery: Custom Delivery Statuses
Asked by Laura Bennett:

When I attach a delivery ticket to an idea, the delivery status on the Jira Product Discovery board doesn't mirror the status of the linked ticket. I suspect this is because Jira Product Discovery doesn't accommodate custom statuses configured within Jira Software and instead, shows the status categories (can someone verify this?).   

For example, I link a Jira issue with a custom gray status called "In Review," as a Delivery ticket, the Delivery status is displayed as "To Do."

Is it possible to configure custom delivery statuses in Jira Product Discovery to align the delivery status with the story or task linked as the delivery ticket?


Answers:
author: Hermance NDounga
body: Hey Laura,

You're correct, we only display the workflow categories, not the real status names.

![Screenshot 2023-10-31 at 13.25.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/289351iE115864F414450AD/image-size/large?v=v2&px=999 "Screenshot 2023-10-31 at 13.25.44.png")

This decision was made for multiple reasons: the delivery status also reports on these three categories, both in the field and in the progress bar on the delivery panel

![Screenshot 2023-10-31 at 13.27.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/289352i9975F9842C44B36B/image-size/large?v=v2&px=999 "Screenshot 2023-10-31 at 13.27.34.png")

but it's also possible PMs and other users who primarily use Jira Product Discovery and not Jira Software aren't aware of which category a specific status refers to.

However, as we are working on improving the integration between Jira Product Discovery and Jira Software, I'll definitely bring it on to the team and see if we can improve this behavior :)

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


author: Omer Meshar
body: I personally think the status category (ToDo, InProgress, Done) is suffice, and having all the different statuses from Jira Software would be too much information.


author: Alessio Di Nunzio
body: We have the same "issue", thanks.


author: Arshi
body: This would be a good feature to have for my org as well.
Google docs selection not working for Insights
Asked by Milan Andjelkovic:

If I try to create an insight from Google Docs using the Chrome plugin, it doesn't work - the message "Text selection is not working in Google Docs now" is displayed.

I understand there's a technical problem, but I've been trying to find more information about it, without success. Is there any good workaround (other then doing a screenshot instead)? Are there any expectations on when this might be solved?

Thanks,  
Milan


Answers:
author: Hermance NDounga
body: Hey Milan,

it was previously working and due to a change on Google Doc side, we are now unable to integrate with it :/ that's why this text is displayed.

We are planning to find another way here, but it's going to be an important effort, so for the moment the workaround would indeed be to copy over in Confluence.

comments: author: Milan Andjelkovic
body: It's good to know that it may not be so fast, so it makes sense to invest time into the workaround. Thanks for the update [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)!


author: matan.grady
body: [@Milan Andjelkovic](/t5/user/viewprofilepage/user-id/1447266) while not an efficient workaround, I uploaded the google docs to Confluence and captured insights from the Confluence page

comments: author: Milan Andjelkovic
body: Yes, that occured to me also while writing the question :) not ideal, but a possible workaround, thanks
Link to today's webinar?
Asked by Owen Scott:

Hey there,

I attended [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)'s webinar today, which was great. The URL in the invite appears to link to the VOD, but it bombs out and leaves me at the JPD homepage: <https://www.atlassian.com/software/jira/product-discovery>

Did anyone manage to secure a link?

Edit: this also does not work <https://www.atlassian.com/webinars/software/how-to-uplevel-your-product-discovery-practice-with-jira-product-discovery>


Answers:
author: John McKiernan
body: Hey [@Owen Scott](/t5/user/viewprofilepage/user-id/4364439)

We will email everyone who registered a recording of this webinar in the next couple days and we will also upload it here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/How-to-uplevel-your-product-discovery-practice-webinar-recording/ba-p/2510520#U2516207>

Glad you enjoyed the webinar!

John

comments: author: Pablo Botas
body: Thanks for planning to send this. I was planning to attend but finally couldn't so receiving a recording would be great


author: Sanchez Edgar
body: Thanks [@John McKiernan](/t5/user/viewprofilepage/user-id/3613862) ,   

Looking fw for it.....


author: Owen Scott
body: Thanks, John! I appreciate the response :)


author: Chris Hall
body: Hi all, you can watch the webinar on demand here: <https://www.atlassian.com/webinars/software/how-to-uplevel-your-product-discovery-practice-with-jira-product-discovery>.

[@Owen Scott](/t5/user/viewprofilepage/user-id/4364439), can you please try again and let me know if you are still having an issue?


author: Sanchez Edgar
body: Hello [@Owen Scott](/t5/user/viewprofilepage/user-id/4364439)

I am also interested in [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)'s webinar. I did a quick internet search. I found nothing.  

If I get it, I'll share.

comments: author: Chris Hall
body: Hi [@Sanchez Edgar](/t5/user/viewprofilepage/user-id/5334740)! You can watch the webinar on demand here: <https://www.atlassian.com/webinars/software/how-to-uplevel-your-product-discovery-practice-with-jira-product-discovery>.
Can I create portmortem in diferent account to incident account origin?
Asked by Walace Feres:

In our group we crentralized alerts and incidents for all company's group in an only account.  

we have a confluence for each company, can we create post mortem of incidents from this centralized account in the confluences of other companies (account)?


Answers:
author: John M
body: Hi [@Walace Feres](/t5/user/viewprofilepage/user-id/5277770) ,

Post-mortems can only be exported directly to Confluence accounts that exist on the same Atlassian cloud site. However, if you have a Confluence instance on the same site as Opsgenie, you could export it there and then share it via Confluence sharing with the Confluence accounts of the other Companies.


Tags: cloud

confluence

integration
Automation not setting the value of a Hyperlink field
Asked by Peter James:

I've been playing with the new automation templates and have made a small edit to the 'When an idea is created -\> create a corresponding confluence page' such that it updates a field on the same ticket to reference the page it has just created.

The audit log says that it has run correctly but the field does not get updated :(

I have tested the new rule component by instead adding a comment that holds the url and that works just fine.

Does not error but does not set the field value:

![SCR-20231026-jryi.png](https://community.atlassian.com/t5/image/serverpage/image-id/288468i0C18962409BC3E59/image-size/large?v=v2&px=999 "SCR-20231026-jryi.png")

The field is a hyperlink field so does expect a valid url but my comment test does show it to be a valid value that I am trying to save

Any help would be appreciated.


Answers:
author: Peter James
body: Well that's weird. It has just started working!

Perhaps the Jira angels were watching this community board and fixed the issue in real time :D


author: Omer Meshar
body: [@Peter James](/t5/user/viewprofilepage/user-id/5255300) I just tried it out myself, and it worked, including setting the hyperlink field:

![JPD222.png](https://community.atlassian.com/t5/image/serverpage/image-id/288518i32918D9CE9689381/image-size/large?v=v2&px=999 "JPD222.png")


author: Chris Timms
body: Hi [@Peter James](/t5/user/viewprofilepage/user-id/5255300)

I have a rule I used pre-template that works the same way. I don't have a solution to your issue but I can validate what you have set up **should** be working.

![q.png](https://community.atlassian.com/t5/image/serverpage/image-id/288477i677E4C4CDF937454/image-size/large?v=v2&px=999 "q.png")

Does your automation actually create the confluence page and add the comments? Or is it only adding the URL to the JPD issue that fails?

comments: author: Peter James
body: The automation creates the page from the template just as I hoped - although it doesn't add the labels - would love an answer to that if anyone has one!

The addition of the comments works just as I expected and the value from {{createdPage.url}} is a valid url.

It is just the editing of the hyperlink field with the url that does not work. It doesn't fail - the audit log says that it was successfully run, it is just that the field appears to still be empty.

When I first tried to set the field with just the value {{createdPage}} the rule step did fail - as noted in the audit log - since the value was not a valid url and so not a valid value for a hyperlink field.
View OpsGenie "has action item" link type in Jira
Asked by Evan Giordanella:

While working on Incidents and writing postmortems, teams are adding/creating issues in Jira with the "has action item" link type under the "**Jira Software issues**".

What I would like to do is filter/search for issues from within Jira that have that linktype with a query something like \`issueLinkType in ("has action item")\`.

I cannot seem to find a why to achieve this. Is it possible?


Answers:
author: Andy Heinzer
body: Hi [@Evan Giordanella](/t5/user/viewprofilepage/user-id/5227323)

I understand that you have an incident within Opsgenie that allows you to create linked Jira issues directly. Among these linktype options is a linktype called 'has action for'.

I did a bit of digging to see what is happening here. Although opsgenie can create these linked issues to Jira, within Jira Software itself, the issue is not creating a link back to the specific opsgenie incident. Hence this isn't a typical issue link for Jira. For most issue links within Jira, they connect one Jira issue to another Jira issue in the same site. These opsgenie links certainly look like that from within Opsgenie, but the Jira issue itself doesn't store that link data. Instead Opsgenie does.

When looking at the issue in Jira there is no clear link at all to the incident, also in my test setup, I don't even have an issue link type with that name. If you are a Jira admin, you can navigate to /secure/admin/ViewLinkTypes!default.jspa to see all the available issue links within Jira. These are the linktypes that Jira can query for with JQL. I expect that you won't find a 'has action for' here and if you do, it's not directly correlated to the linktype you see within opsgenie.

From what I have found, these post-mortem issue links from Opsgenie Incident to Jira issues are only visible within Opsgenie. There does not appear to be anyway to search Jira for this information.

I did come across a few different feature request for this:

* [JRACLOUD-74841](https://jira.atlassian.com/browse/JRACLOUD-74841)
* [OPSGENIE-100](https://jira.atlassian.com/browse/OPSGENIE-100)
* [JSDCLOUD-9444](https://jira.atlassian.com/browse/JSDCLOUD-9444)

I would recommend watching or voting on these.


Tags: cloud
Restrict user to change routing alerts
Asked by Pallav Chaturvedi:

How can it be restricted for a user or RotaAdmin of one team to change the routing alerts for another team.

So if I am the RotaAdmin of Team A and then there is another Team B so how to restrict myself to change the routing alerts for Team B


Answers:
author: John M
body: Hi [@Pallav Chaturvedi](/t5/user/viewprofilepage/user-id/5277485) ,

Without making the user a global admin or using [custom roles](https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/#Custom-User-Roles) that allow for edit configuration access globally, the only way to give the user access to change Team B's routing rules would be to add the user as a [team admin](https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/#Team-specific-roles) on Team B.

comments: author: Pallav Chaturvedi
body: Hi [@John M](/t5/user/viewprofilepage/user-id/4625213) ,

That's what I was expecting but it is not working like that.

Currently I am RotaAdmin for one of the team but when trying to change the routing alerts to in routing rules section for other teams I am able to which should not be the case.


author: John M
body: [@Pallav Chaturvedi](/t5/user/viewprofilepage/user-id/5277485) ,

That means you are either a global admin or you are assigned a custom role that has 'edit configuration' access. You can see your base role by going to your profile settings. If it is anything other than 'Admin' or 'User', that means it is a custom role that likely has 'edit configuration' access. If it says 'Admin' that means you are a global admin and will have access to edit all configurations.

![2023-07-27_00-45-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/271462i093E64220AF6BEA3/image-size/large?v=v2&px=999 "2023-07-27_00-45-09.png")


author: Pallav Chaturvedi
body: Thanks much [@John M](/t5/user/viewprofilepage/user-id/4625213) this helps. My role is custom which is allowed to make those changes
I still cannot create Slack channel for Opsgenie?
Asked by Milos Ristic:

When I create an incident which is open, I do not have option button "Create Slack Channel on the right side of the page inside the Incident page. How to solve that problem now? Thank You forward, with best wishes, Yours sincerely, Milos.


Answers:
author: John M
body: Hi [@Milos Ristic](/t5/user/viewprofilepage/user-id/5259877) ,

To get the "Create a Slack channel" button so show up on incidents you will first need to connect the 'Slack for incident management' app which you can get to by going to **Settings \>\> Slack (left menu)**

![2023-07-26_18-38-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/271420iD1D5D54A870044FB/image-size/large?v=v2&px=999 "2023-07-26_18-38-41.png")


Tags: cloud
Cannot delete Override after adding end date to rotation
Asked by Mike Blair:

Hi team,

I have duplicated a rotation in the schedule.

Then on the original rotation I have added an end date to correspond with the new rotation start date.

Then when trying to delete the overrides on the original rotation I get an error that the override with schedule ID is not found so I cannot delete the override.

![OpsGenie Error.png](/t5/image/serverpage/image-id/271130i258B0EB482438A2B/image-size/large?v=v2&px=999 "OpsGenie Error.png")

Any ideas on how to fix this?

I've tried removing the end date on the original rotation, but no change.

Thanks.


Answers:
author: Mike Blair
body: I've logged a support ticket and the investigation has determined that the issue is related to this existing bug report:  
<https://jira.atlassian.com/browse/OPSGENIE-989>

Essentially, as the override was originally created with the API and the alias has spaces in the name it cannot be deleted through the GUI.

Workaround is to delete using the API until the bug has been resolved.

Suggestion is to ensure any overrides created with API do not have spaces in names, use underscore instead.


author: Russell Chee
body: Hey Mike,

Thanks for reaching out and raising a support ticket with us as this does not appear to be expected behaviour.

We will follow up with you on the support ticket. All the best!

Russell


Tags: cloud