youngmon/atlassian-qna huggingface dataset:
Convert a Manually Triggered Automation rule to a Scheduled rule
Asked by Sean Saxon:

I created a Manually Triggered rule to test with. Now that I have completed my testing, I'd like to turn it into a Scheduled automation rule, however, I am not seeing anyway of doing that. I've googled and searched the Atlassian FAQ/Knowledge base, without any luck.

I hope there is an easy solution to this, otherwise, I'm going to have to recreate this entire rule from scratch, which will be painful.

TYIA


Answers:
author: Sean Saxon
body: Can I answer my own question?

If you delete the Manual trigger (hover over the trigger, click the trashcan icon) it will remove the trigger and then you can add the Scheduled trigger.

![Change Trigger.png](https://community.atlassian.com/t5/image/serverpage/image-id/341372iB7A718178BBBAB59/image-size/large?v=v2&px=999 "Change Trigger.png")![AddTrigger.png](https://community.atlassian.com/t5/image/serverpage/image-id/341373iF557B439D967E681/image-size/large?v=v2&px=999 "AddTrigger.png")


Tags: automation

cloud

jira-cloud
Actual Start: Actual start is required - After behaviour
Asked by Viviane da Silva Moreira:

Hello!!

o Actual Start Field: The actual start required appeared after a behavior made by the runner script, could there be some conditional in the workflow? Where can I identify this error? What was done: two behaviors that a group was created so that only users in that group can create and edit a given issue. Can anyone help me?


Answers:
author: Trudy Claspill
body: Hello [@Viviane da Silva Moreira](/t5/user/viewprofilepage/user-id/5319859)

Welcome to the Atlassian community.

What action is being executed when the message appears? Is it the attempt to change the issue status?

In what type of project is this occurring? You can get the project type information from the Type column on the View All Projects page under the Projects menu.

You said two behaviours were created to limit who can create and edit given issues. Is the person executing the action within the set of users that are allowed to create and edit the specified issue?

If this is occurring during only specific status transitions for an issue, the first step is to check the workflow for that issue, examine the transitions, and see if a Validator has been added to require entry of an Actual Start value.

If it is occurring for all transitions and when new issues are being created, but only for specific issues and/or in specific projects, then the next thing to check is if the Field has been set to be Required all the time.


Tags: cloud

jira-cloud
Cannot add the Security Level to my Request Type Issue View Form
Asked by Josue Rodriguez:

Hello,

I'm assigning the Security Level field to a request type. I have already set the permissions and the people that could be in the different Security levels. I also added the field to the Issue Type. I can see the field on the Request Type - Request Form ![SecurityLevel Request Form.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/341365i07F7DFCF3D2A6E61/image-size/large?v=v2&px=999 "SecurityLevel Request Form.PNG")

But cannot see it on the Issue View.  
![SecurityLevel Issue Form.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/341366i1B55127F82C84DAC/image-size/large?v=v2&px=999 "SecurityLevel Issue Form.PNG")

This doesn't allow me to actualize on the already created tickets. Am I missing something?


Answers:
author: Mikael Sandberg
body: Hi [@Josue Rodriguez](/t5/user/viewprofilepage/user-id/3875579),

Welcome to Atlassian Community!

What you see is expected, the security level field is added on the screen that the issue type associated with your request type is using. If you want to verify that the field is there, go to Project settings \> Screens, select the screen scheme for the issue type in question. Then on the default/view/edit screen you should see the Security level field.

It is not on the layout because the field will be up in the right-hand corner, not on the issue layout itself.

![Screenshot 2024-08-12 at 2.14.06?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341370i9E108C513DF2A6D2/image-size/large?v=v2&px=999 "Screenshot 2024-08-12 at 2.14.06?PM.png")

comments: author: Josue Rodriguez
body: I see now the lock at the top level! Thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud
Getting error when trying to submit a Jira Form.
Asked by Siobhan Tiulentino:

Hi I've been using Jira forms, and I'm running into an error that's making it impossible to submit a form.

**Unable to Submit Form**

Users are getting the following error: "We couldn't create your issue. Resolve any invalid answers and check all required fields are complete", even though all required fields have been populated.

Last week, Microsoft Edge was the only where that issue *didn't* show up, and it was eventually resolved after unlinking a field tied to the "Summary" field. But now, it's happening again across all browsers.

We've had to use an alternative form software in the meantime but not sure how to resolve this.


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Siobhan Tiulentino](/t5/user/viewprofilepage/user-id/5566604) and welcome to the Community,

you probably checked whether there are required fields configured via the Field Configuration in that project?

It might be, that not all required fields (per Jira config) are shown on the form so issue creation will throw errors. However it wouldn't explain different behaviours between browsers.


Tags: cloud

jira-cloud
create automation based on a word
Asked by Francisco Navarro:

Dear community,

I need to create an automation for a project, it must be able to generate certain tasks under an Epic depending on the name (or a particular word) of it. Has anyone been through this situation that can guide me?


Answers:
author: Heenaben Sardarbhai Chaudhary
body: Hi [@Francisco Navarro](/t5/user/viewprofilepage/user-id/4865584) ,

you can use a custom field or label to store values and then use that value in your Jira automation rules.

comments: author: Francisco Navarro
body: Gracias??


author: Varsha Joshi
body: Hi [@Francisco Navarro](/t5/user/viewprofilepage/user-id/4865584)

I have an automation, that creates tasks after checking if the project title has a word - 'card' in it.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341358iBA6FD17B58D45D60/image-size/large?v=v2&px=999 "image.png")

Once it matches - it creates a series of tasks in that project. Hope this helps.

comments: author: Francisco Navarro
body: Thanks??..


Tags: cloud

jira-cloud
Jira calendar and timeline
Asked by Naomi Casebolt:

I have entered planned start and end dates on my JIRA issues and sub-tasks and when I drag and drop the issues onto my calendar it sometimes reflects the end dates correctly. Other times it is reflecting the planned start date as the end date but it never reflects a start date for any of the issues so the timeline does not plot out correctly.

What am I doing wrong?


Answers:
author: Seon Shakespeare
body: Hi Naomi,

This might be because Jira's built-in calendar and timeline are designed to work with the standard "Start Date" and "Due Date" fields.

Have a go at using the standard "Start Date" and "Due Date" fields in your issues, not any custom date fields, to see if that resolve things.

Hope this helps!


Tags: cloud

jira-cloud
Access revoked daily
Asked by Rafaela Orlando:

I have a team member who, every day around 3pm, has his access revoked and needs to be reactivated. Has anyone experienced this, do you know how I can resolve it?


Answers:
author: Bhanu
body: Hi [@Rafaela Orlando](/t5/user/viewprofilepage/user-id/4410949)

You can check if there is a Authentication Policy that is set to remove the access for that user. There also could be scheduled jobs (From Scripts, etc..) running in the background that might be causing this.

comments: author: Rafaela Orlando
body: Thanks for reply!  
They've changed some policies and not share with the others admins


Tags: cloud

jira-cloud
How can I obtain the Sprint Start Date(s) associated with an issue
Asked by lhegde:

I would like to find the sprint start date(s) associated with an issue. For instance if an issue was part of multiple sprint start dates, I want to find all the sprint start dates for sprints the issue was involved in during an active sprint. I am trying to ultimately find the earliest active sprint that the story was part of / committed to.

Any idea on best approach?


Answers:
author: Prachi Bolar
body: HI Ihegde,

Welcome to community!

Unfortunately, it is not possible to search issues based on the start-date and end-date of the actual sprint.

You can use the API : <https://developer.atlassian.com/cloud/jira/software/rest/api-group-sprint/#api-rest-agile-1-0-sprint-sprintid-issue-get>

Returns all issues in a sprint, for a given sprint ID.

Thank you,

Prachi


author: Bill Sheboy
body: Hi [@lhegde](/t5/user/viewprofilepage/user-id/5564278) -- Welcome to the Atlassian Community!

Where are you trying to do this in Jira? That is...

There is nothing built-in for JQL to support querying issues in that way. There may be marketplace addons for JQL which add this searching capability.

An [automation rule](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) could be used to get the data, perhaps creating an email report, or setting a custom field for later use.

For example, you describe wanting to find the earliest active sprint date in which a story was assigned. That could be returned in a rule with:

```
{{issue.sprint.startDate.min}}
```

If you provide more information about when / how you want to capture this information, the community may offer more details. Thanks!

Kind regards,  
Bill


Tags: cloud

jira-cloud
Extra Fields showing in Excel CSV Export
Asked by Nitin S. Joshi:

When exporting the results of a filter va Excel CSV (filter fields), the resulting extract always contains three additional fields not identified in the search results:

* Issue ID
* Assignee ID
* Reporter ID

How do I suppress these fields and where is it coming from? (This is for Jira Cloud)


Answers:
author: Heenaben Sardarbhai Chaudhary
body: Hi [@Nitin S. Joshi](/t5/user/viewprofilepage/user-id/1280158) ,

The fields **Issue ID** , **Assignee ID** , and **Reporter ID** are included by default in the CSV export from Jira Cloud. These fields are part of the core data that Jira includes in exports to ensure complete context and traceability of the issues, and unfortunately, there is no built-in option to suppress these fields in the export settings.  

Thanks.


author: Seon Shakespeare
body: Hi Nitin,

It's likely that Jira includes these ID fields to maintain data integrity and provide unique identifiers for each issue, assignee, and reporter, especially if the data is used outside of Jira.

These extra fields will only appear if you include the "Assignee", "Reporter", and "Key" columns in your export.

If you don't need those ID fields, you could try removing these field "Assignee", "Reporter", and "Key" columns from your filter. However, those are often useful fields, so that might not be ideal!

As an alternative, "Export HTML report (filter fields)" only includes the specific filter columns you have chosen. You could try that, but again, it might not be ideal depending on your purpose.

Hope this helps!


author: Aron Gombas _Midori_
body: If you don't need those identifiers in your case (in other use case they are useful!) and don't want to waste your time with cleaning up the CSV file, just use the [Better Excel Exporter](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview) app to produce the export. It will *not* add unexpected columns to the result.

*(Discl. it is a paid and supported app developed by our team. Free for 10 users!)*


author: Nitin S. Joshi
body: Thank you both!


Tags: cloud

jira-cloud
Sum and Division to Edit Parent Issue
Asked by Enmanuel V_:

I have created a rule that should calculate the total sum of 2 separate fields (story points and "progress(%)") the result should appear in two new fields with the prompt "Total xxxxx" of each one, then I should divide those total values ??to send them to a field in the parent issue "HU - Progress(%)". My problem is that the "Total" fields are edited to "0" therefore they do not edit the "HU" field.  

the customfield are Numeric type.  
![Screenshot_26.png](https://community.atlassian.com/t5/image/serverpage/image-id/341327i0BF273D36D82B7CF/image-size/large?v=v2&px=999 "Screenshot_26.png")![Screenshot_27.png](https://community.atlassian.com/t5/image/serverpage/image-id/341328iBC61936831FA4E4D/image-size/large?v=v2&px=999 "Screenshot_27.png")![Screenshot_28.png](https://community.atlassian.com/t5/image/serverpage/image-id/341330i91887B1A1CB8D2A5/image-size/large?v=v2&px=999 "Screenshot_28.png")


Answers:
author: Bill Sheboy
body: Hi [@Enmanuel V_](/t5/user/viewprofilepage/user-id/5563371) -- Welcome to the Atlassian Community!

With Jira Data Center automation rules, the Lookup Issues action currently only supports a few fields, and it does not support custom fields: <https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html#Jirasmartvaluesissues-lookupissues-properties>

Here is the suggestion to add those other fields, which you may watch / vote for to see progress: <https://jira.atlassian.com/browse/JIRAAUTOSERVER-877>

For your scenario, a workaround is: instead of using Lookup Issues, use the REST API to call an issue search with the same JQL, using the Send Web Request action. Then the fields could be summed from the web response.

If you want to try that approach, here is a how-to article for calling a REST API function from a rule and the function I believe is needed:

* <https://community.atlassian.com/t5/Jira-Software-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>
* <https://docs.atlassian.com/software/jira/docs/api/REST/9.13.0/#api/2/search-search>

Kind regards,  
Bill

comments: author: Enmanuel V_
body: Hi Bill, i didn't know that, thank you so much for your support, i will try to apply you option and see how it goes!


Tags: automation

data-center

jira-data-center

smart-value
I'm trying to use rich filter smart counter gadget but smart filter not working?
Asked by M Sunil Kumar:

Hi,

I'm trying to use rich filter smart counter gadget but when I click on smart filter drop down it is showing "no options". I have created smart filter in rich filter settings but then also it is not showing anything in the smart filter dropdown.

Kind Regards,

Sunil Kumar M.


Answers:
author: Phil Hind
body: I am also seeing this issue :-(


author: Deeksha Rawal
body: I am facing the same issue, was this resolved ?


author: M Sunil Kumar
body: Yes I have created smart filter in the rich filter already


author: Bhanu
body: Hi [@M Sunil Kumar](/t5/user/viewprofilepage/user-id/5338445)

Were you able to configure the Smart Filters in the Rich Filter Configuration?


Tags: jira-server

server
Email Requests / Strip Quotes
Asked by Moritz Lange:

Is it possible to configure how quotes are detected?

Currently, new comments in the quoted mail history are cut off.

e.g. see my answers below.

Thanks.


Answers:
author: L?gia Zanchet
body: Hello Moritz!  

We do have the option to split the incoming emails

|     Option      |                                                                                                                                                                                                                                              Details                                                                                                                                                                                                                                               |
|-----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Split Regex** | Specify a regular expression matching the text that separates the content of the email message mail body from other (replied or forwarded) content in the body. * The regex must begin and end with a delimiter character, typically "/". * Commas are not allowed in a regex, as they are used to separate each mail handler field/option when they are integrated into a Jira service and there isn't an escape syntax. Examples: `1``/----\s*Original Message\s*----/` or `1``/_____________*/` |

<br />

Thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud
Still seeing "No options" in the "Send Slack message" action
Asked by rknj:

Hello.

I've followed this documentation to create an automation rule (to receive a Slack message each time I'm mentionned in a comment):

<https://confluence.atlassian.com/automationkb/integrate-an-automation-rule-with-slack-1130727566.html>

But I cannot select a webhook url, the dropdown is showing "No options" while I've created an Automation rule secret pointing to the webhook url from the dedicated Slack App (simple creation to provide a webhook for my personnal account)

![Capture d'?cran 2024-08-07 164530.png](/t5/image/serverpage/image-id/341306iD8CF7BA8011679A2/image-size/large?v=v2&px=999 "Capture d'?cran 2024-08-07 164530.png")

I've also tried to paste the webhook url from the App but it does not work either. Also note that our admin tried but without success (I asked him to check if it was a permission issue)

I would appreciate any help :-)


Answers:
author: rknj
body: We've upgraded our Jira version to 9.4.24 IT confirmed that the Jira version has not been updated but it seems that the issue is partially fixed... Might be related to a sync-up issue between Slack and Jira.

Partially because now I can use a Global secret but after the publication of the rule I get this error message under the dropdown:
> Provided URL is not present in Jira allowlist or request from anonymous users is not enabled.

Then I asked IT to update the allowlist and eveyrthing is OK now!


author: Mohanraj Thangamuthu
body: Hello, Good day. Are you using Jira cloud or Jira server version ?

If you are using Jira cloud then you can copy and paste the webhook URL from slack to Jira automation rule. Attaching screen shots for reference.

![Screenshot 2024-08-13 at 10.37.14?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341419iF16E098844DB192A/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 10.37.14?AM.png")![Screenshot 2024-08-13 at 10.37.47?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341421i460EC5ED3B7EEFAE/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 10.37.47?AM.png")![Screenshot 2024-08-13 at 10.38.27?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341418iE9C09C17547E4A28/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 10.38.27?AM.png")![Screenshot 2024-08-13 at 10.39.30?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341420i565747CC976ACBF6/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 10.39.30?AM.png")

comments: author: rknj
body: I'm using Jira server version and the webhook url field is a dropdown not a text input :-/


Tags: data-center

jira-data-center
Count the subtasks of the main ticket of one type and add the count to a scripted field
Asked by Lakshmi S:

Hi Team,

I have a requirement to count the no.of "Connection" subtasks and display them on the custom field. We have two subtask, one is a "Sub-task" and another is "Connection". The main parent ticket will have both Sub-task and Connection subtasks, but want to display the only "Connection" tickets, the following scripts is displaying all subtasks. is there any correction to update the only "Connection" subtasks in that custom field "Connection Count" ?

Scripted Field : Connection Count

```
def subTaskSum = 0

issue.getSubTaskObjects()?.each {

    subtask -> subtask.getResolution()==null?subTaskSum += 1:subTaskSum

}

return subTaskSum
```


Answers:
author: Tessa Tuteleers
body: Hi [@Lakshmi S](/t5/user/viewprofilepage/user-id/11952) ,

Do I understand that you want to have a counter on an issue that counts all:

- subtasks, but only of specific type "Connection"

- No further conditions?

I ask this because in your script you have put a condition on the resolution of the subtasks, which does not reflect in your requirements.

You were already going in the correct direction with your code, I just altered it a bit to reflect issuetype instead of resolution.

```
def numberofConnectionSubtasks = issue.getSubTaskObjects().findAll() { a ->
    a.getIssueType().name == "Connection"
}.size()

return numberofConnectionSubtasks ? numberofConnectionSubtasks as Integer : null
```

<br />

instead of the name, you could better use the id of the issuetype, as this is more stable. ;)

Hope this helps,

Tessa

comments: author: Lakshmi S
body: Thank you so much [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/24152) for your quick response. Its working as expected.


Tags: data-center

jira-data-center

scriptrunner