youngmon/atlassian-qna huggingface dataset:
Jira Automation - Checking if initiator is Jira automate
Asked by Sunny Liao:

Hi everyone,

I need assistance with setting up a Jira automation rule. Specifically, I want to use the Lookup Value feature to check if an issue was updated 2 weeks ago, but not by the Jira automation user. Is there a way to write a JQL query to filter for this?

Here's the scenario I'm working with:

* If an issue was updated 2 weeks ago, I want to send an email to the assignee and update a field called "Email Sent" to 1.
* If an issue has not been updated for 4 weeks, I want to send another email.

The problem I'm encountering is that when the automation updates the "Email Sent" field to 1, it counts as an update by Jira automation. This skews our records, making it appear as though the issue was updated by someone else, which is not our intention.

Therefore, I need to write an Automation Rule that ensures emails are only sent for issues that were not updated by Jira automation and were updated 2 weeks ago.

Does anyone know how to achieve this?

Thank you for your help!


Answers:
author: Bill Sheboy
body: Hi [@Sunny Liao](/t5/user/viewprofilepage/user-id/5573906) -- Welcome to the Atlassian Community!

I believe may be possible by including JQL checks with the updatedBy() function: <https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#updatedBy-->

**Please note well** : there is a known defect with this function that once the user has made more than 32000 updates across all issues in the site, the results become inaccurate. Over time, that is likely to be the case for the Automation for Jira user. <https://jira.atlassian.com/browse/JRACLOUD-79113>

If you want to try the function, an example JQL would be:

```
project = myProject
 AND issue NOT IN updatedBY("Automation for Jira", -14d, 1m)
 ORDER BY Key ASC
```

Please add your additional checks on the *updated* field to complete your scenario.

Kind regards,  
Bill

comments: author: Sunny Liao
body: That's perfect [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) it works now! Thank you


author: John Funk
body: Hi Sunny - Welcome to the Atlassian Community!

You should be able to use a condition to check for the initiator being the Automation for Jira user.

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/343133i1F5B256076FDCD95/image-size/large?v=v2&px=999 "Screenshot.png")

comments: author: Sunny Liao
body: Looks like that works too! Thank you [@John Funk](/t5/user/viewprofilepage/user-id/5415940)


Tags: cloud

jira-cloud
multiple copies of the same board in the project
Asked by Haneena Fathima:

Hi team,

I have attached an image of the issue I am facing. I want to have a single board of that project however I see so many. And I am not sure how to delete the redundant boards.   
I tried to archive but looks like that is an option for the whole project. how do I have a single board and not multiple copies?

![image.png](/t5/image/serverpage/image-id/343130i49C8F9377BD91DC6/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi Haneena,

You would need to delete those extra boards.

Click on the Your Work menu option in the top nav bar and select Boards, then View all boards.

comments: author: Haneena Fathima
body: Hi John,

Thankyou for answering my question. This was helpful.


author: John Funk
body: Great! Happy to help.


Tags: cloud

jira-cloud
JIra Showing error of can't able to invite
Asked by aasim raza:

Hello Everyone,

I am inviting my team (owaiskhan@mitsol.tech etc.) to my projects as Administrator but Jira showing Alert of "We can't invite owaiskhan@mitsol.tech - Please contact with Jira Support".

Can you please, help me to understand this issue?


Answers:
author: John Funk
body: Hi Aasim - Welcome to the Atlassian Community!

Is this a user that was active before? You might check in the User Directory:

Settings \> User Management \> Directory -\> Managed accounts -\> reactivate account.


author: Vronik
body: Hi

Right now there is an incident on the JIRA platform that you can see at this link

<https://status.atlassian.com/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks

comments: author: John Funk
body: [@Vronik](/t5/user/viewprofilepage/user-id/1303385) - I don't believe the incident has anything to do with inviting users.


Tags: cloud

jira-cloud
Jira 10 EAP version
Asked by Liana Boboescu _StonikByte_:

Hi,

I need the Jira 10 EAP version for the Windows operating system to install and test it. Is it possible to obtain the .exe file somehow?

Thank you for your time.


Answers:
author: Aron Gombas _Midori_
body: [@Liana Boboescu _StonikByte_](/t5/user/viewprofilepage/user-id/5098800) You can download Jira Data Center versions here:

<https://www.atlassian.com/software/jira/download-archives>

Note that you don't need the EAP, because the final 10.0.0 version has been released a few hours ago!

comments: author: Liana Boboescu _StonikByte_
body: Yes, thank you, I saw it!


author: John Funk
body: Hi Liana,

Jira Server version is no longer supported, included for new downloads/installs.

comments: author: Liana Boboescu _StonikByte_
body: Thank you.

But for Jira Data Center is it posible to obtain? Thank you


Tags: jira-server

server
my sandbox showing it's deleted but I checked in administrator profile it's still their
Asked by Ritesh Khatri:

my sandbox showing it's deleted but I checked in administrator profile it's still their and all the permissions are same. no logs found about any changes about the sandbox remove or rights updates for my users.

![Screenshot 2024-08-22 100600.png](https://community.atlassian.com/t5/image/serverpage/image-id/343123i3CC784FB558DC203/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 100600.png")


Answers:
author: Trudy Claspill
body: Hello [@Ritesh Khatri](/t5/user/viewprofilepage/user-id/1398361)

Can you show us the screen where you are seeing that the sandbox is still present?

comments: author: Ritesh Khatri
body: ![image (6).png](https://community.atlassian.com/t5/image/serverpage/image-id/343125iFD775E3329C13EBA/image-size/large?v=v2&px=999 "image (6).png")


author: Ritesh Khatri
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)


author: Trudy Claspill
body: When a sandbox is deleted you have a grace period during which you can restore it.

Did you delete and then restore the sandbox?

If not, you might want to give that a try.


author: Ritesh Khatri
body: we haven't deleted it. their is 2 member that have administration rights and they haven't done any actions.


author: Trudy Claspill
body: The image that shows the message that the sandbox was deleted doesn't include the URL. Double check that the URL matches the actual sandbox name.

If it does the remaining suggestions that I have are:

1. Try deleting the sandbox and then restoring it. Deleting the sandbox does not immediately delete the data. It only takes the sandbox offline. You have a grace period during which you can restore it.

2. If you consider that too high risk, then open a support case directly with Atlassian to have them investigate the issue.

<https://support.atlassian.com/contact/#/>


author: Ritesh Khatri
body: i have done the delete steps seems after that I can't found option to restore it.

I have now re-created new sandbox as it's was bit urgent that time.


author: Trudy Claspill
body: This document provides the instructions to restore a sandbox.

<https://support.atlassian.com/organization-administration/docs/restore-a-sandbox/>

Creating a new sandbox will have overwritten the previous sandbox. If you had data in that original sandbox that data has been permanently deleted.


Tags: cloud

jira-cloud

sandbox
When I try to add an EPIC by clicking the Add Parent button in a specific project issue, is there a
Asked by kyungil:

When I try to add an EPIC by clicking the Add Parent button in a specific project issue, is there a way to only see the EPIC of that project? It's inconvenient to see the EPIC of all projects.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I believe your requirement is similar to the feature request. <https://jira.atlassian.com/browse/JSWCLOUD-21180>


Tags: cloud

jira-cloud
How to create a new Custom Search filter column in Search Issues/RAPIDS Screen
Asked by Lakshmi G:

Have 2 new fields added in a Review RAPID/Issue popup screen (Team Reviewed With and Team Reviewed Date) . So have created 2 new custom fields in JIRA. Those are automatically displayed in Search filters, but need to know how to map these fields to the backend database table values to populate in the Search table. Attached sample one created.![NewFilter.PNG](/t5/image/serverpage/image-id/343112iB3303042A035DB71/image-size/large?v=v2&px=999 "NewFilter.PNG")


Answers:
author: Henning Stoll
body: hello lakshmi unfortunatly im not fully understanding what youre trying to do.

Are you trying to bulk edit these 2 new fields ?


Tags: data-center

jira-data-center
Permission schemes
Asked by Barry Neilson:

I am working with permission schemes - Jira Cloud.

I have setup two computers and two separate users within my Jira cloud project. One machine is for admin and the other is for general user.

I went to Issues \> Permission Schemes \> etc.... I have removed permissions for comments for everybody. I expected my test to prevent adding, editing, deleting any comment for any issue on my Jira project. This was not the case. My general user could add, edit and delete any comment.

I've set the scheme, then restarted the browser.

* Perhaps this is not how permissions are supposed to work?
* How can I determine that my project is using the default permission scheme (I only have this one).
* How can I set the permission easily to prevent certain actions - i.e. comments.


Answers:
author: Trudy Claspill
body: Hello [@Barry Neilson](/t5/user/viewprofilepage/user-id/5564427)

The first step is to determine the type of project that you are using.

Go to the Projects menu and select View All Projects. Find your project in the list. Tell us what it says in the Type column for your project.

Permission Schemes apply only to Company Managed project. They don't apply to Team Managed projects.

If you are working with a Company Managed project you can find out what Permission Scheme is associated to the project by going to the Project Settings option for that project, and clicking on the Permissions option. The screen that displays will show the name of the Permission Scheme used by the project, and the configuration of the permissions in that scheme. Example:

![Screenshot 2024-08-21 at 7.10.36?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343108iAB5AFDFF77E1575A/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 7.10.36?PM.png")

If that is similar to what you see, if you provide us screen images that show all the Permissions and their settings we can help you debug what is occurring.

You can learn more about Permissions for Company Managed projects here:

<https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/>

If you are working with Team Managed projects you can learn more about managing those permissions here:

<https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/>

comments: author: Barry Neilson
body: Thank you for the response. Since posting the question I've discovered:

* Team Managed Project means any user can go postal at any time.
* Company Managed projects means every little thing has to be managed by an Administrator - possibly the reason why someone might go postal.

Not to mention that it seems you can't change the type. It's a mission to create a new project, then move everything over to it.

Not much fun to be had.

Thanks again for response.


Tags: cloud

jira-cloud
Subtassks creation
Asked by Manar El Kefi:

Hello , I want to restrict subtasks creation per issue type and when parent status is Done using forge and using the trigger avi:jira:created:issue .The restriction when ++**parent is done works**++ but ++**restriction per issue type doesn't work**++ showing these logs : ++**Parent issue key not found. Retrying... .**++ Here is the function :

export async function restrictSubtasksFunction(event) {  
const { issue } = event;  
let issueDeleted = false;

async function getParentIssueData(issue) {  
const parentIssueKey = issue?.fields?.parent?.key;  
if (!parentIssueKey) {  
console.log('Parent issue key not found. Retrying...');  
return null;  
}

try {  
const response = await api.asApp().requestJira(route\`/rest/api/3/issue/${parentIssueKey}\`);  
if (!response.ok) {  
const errorMessage = await response.text();  
console.error('Erreur lors de la r?cup?ration des d?tails du parent :', errorMessage);  
return null;  
}  
return await response.json();  
} catch (error) {  
console.error(\`Failed to retrieve parent issue data: ${error.message}\`);  
return null;  
}  
}

if (issue?.fields?.issuetype?.subtask) {  
try {  
let parentData = await getParentIssueData(issue);

// Retry if parentData is null  
if (!parentData) {  
await new Promise(resolve =\> setTimeout(resolve, 3000)); // Attendre 3 secondes  
parentData = await getParentIssueData(issue);  
}

if (parentData) {  
const parentStatus = parentData?.fields?.status?.name;  
const parentIssueType = parentData?.fields?.issuetype?.name;

// V?rification du statut du parent  
if (parentStatus === "Done") {  
issueDeleted = true;  
await api.store.set(\`popup-${issue.key}\`, {  
show: true,  
message: 'Sous-t?che supprim?e car le parent est en statut "Done".',  
});  
return {  
statusCode: 400,  
body: \`Impossible de cr?er une sous-t?che car le parent est en statut "Done".\`,  
};  
}

// V?rification du type de l'issue parent  
if (parentIssueType === "Task") {  
issueDeleted = true;  
await api.store.set(\`popup-${issue.key}\`, {  
show: true,  
message: 'Sous-t?che supprim?e car le parent est de type "Task".',  
});  
return {  
statusCode: 400,  
body: \`Impossible de cr?er une sous-t?che car le parent est de type "Task".\`,  
};  
}  
} else {  
console.log('Parent issue details could not be retrieved after retrying.');  
}

} catch (error) {  
console.error(\`Erreur dans consolidatedRestrictionFunction: ${error}\`);  
return {  
statusCode: 500,  
body: \`Une erreur s'est produite lors de la v?rification du parent : ${error.message}\`,  
};  
}  
}

return {  
statusCode: issueDeleted ? 200 : 500,  
body: issueDeleted ? 'Subtask is deleted because of parent status or type' : 'Subtasks allowed.',  
};  
}


Answers:
author: Ryan Brailey
body: For Forge-related questions, you may like to post here instead: <https://community.developer.atlassian.com/>


Tags: cloud

forge

jira-cloud

trigger
Jira Automation Rule
Asked by Vinay Kumar Murjiani:

I'm setting up a new rule in Jira automation to trigger when a new issue of type "Story" is created and then edit the "description" field. This rule should apply only to newly created stories, and I want to ensure that the description field is not edited when cloning existing tickets.

My current rule:

When issue created - Trigger

Issue type equals story - If condition

Then edit the issue field (description)

I know I have to add to add another If condition to ensure that when the issue is cloned, do not edit the description field in that cloned story. Can you help me to figure out how I can do that?


Answers:
author: Trudy Claspill
body: Hello [@Vinay Kumar Murjiani](/t5/user/viewprofilepage/user-id/5573797)

Welcome to the Atlassian community.

The only way to know that an issue might have been created using the Clone process is if the new issue has a "clones" link to the original issue. Since links can be added and removed by users, there is no guarantee that an issue created by Cloning will have that link, nor that an issue that has such a link was actually created using a Clone process.

If you want to add a condition like that you could use the Related Issues condition:

![Screenshot 2024-08-21 at 7.17.16?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343109iA382760CF9F7F2D0/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 7.17.16?PM.png")

comments: author: Vinay Kumar Murjiani
body: Thank you


author: Trudy Claspill
body: You're welcome.

If my response has helped you solve your requirement please consider click the Accept Answer button to mark your post as Solved.


author: GAY LEE HOLLON
body: If you want to keep old description and add new verbiage, this is what we use

![Cloning - keeping old description and adding new description.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345396i9974D1DD0F22381C/image-size/large?v=v2&px=999 "Cloning - keeping old description and adding new description.jpg")


Tags: cloud

jira-cloud
When is Platform experiences going live
Asked by Russ Bevan:

When is Platform experiences expected to move out of Beta


Answers:
author: Kristj?n Geir Mathiesen
body: Hi [@Russ Bevan](/t5/user/viewprofilepage/user-id/4129163)

You should be able to monitor that in the Cloud roadmap -\> [https://www.atlassian.com/roadmap/cloud?selectedProduct=\&search=](https://www.google.com/url?q=https://www.atlassian.com/roadmap/cloud?selectedProduct%3D%26search%3D&sa=D&source=calendar&ust=1724592756273187&usg=AOvVaw1KUqlQo3TYkDq4nMMCKSZw)

HTH,  
KGM


Tags: cloud

jira-cloud
Transitions API - Obtain transition ID via API or hard-code?
Asked by Amir Soleimany:

Hello,

I am writing a python script to transition issues through a workflow using the [Transitions API](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-transitions-post). Currently in my script, I obtain my list of issues that need to be transitioned from an internal source, then I call the transitions API and pass the transition ID along with each Issue Key into a POST request to perform the desired transition.

However, currently my script has the transition ID hard-coded as I couldn't figure out a way to get the ***right*** transition using the GET transitions API. Is there a recommended practice to obtain the ***right***transition ID?

By ***right transition ID***- I mean I need to transition a ticket to "In Progress". I can't obtain the ID based on "In Progress" text for "In Progress" because my workflow has other statuses which have "In Progress" in their names such as "Testing In Progress" or "UAT In Progress".

Thanks!


Answers:
author: David Bakkers
body: Hello [@Amir Soleimany](/t5/user/viewprofilepage/user-id/5573738)

Once you know the **transitionId** , you can use the [Get workflow transition properties endpoint](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-workflow-transition-properties/#api-rest-api-3-workflow-transitions-transitionid-properties-get) to tell you that transition's **key** and **name** (value). This lets you know which one is which.


Tags: cloud

jira-cloud

transition
Close pop up window
Asked by Hope Geary:

When we choose the option to close an incident, the pop up box for resolution does not come up. We are using Chrome browser


Answers:
author: chihara
body: Which do you use "Team Managed Project" or "Compay Managed Project" ?

If you use "Team Managed Project", it is <https://jira.atlassian.com/browse/JRACLOUD-83879>


author: Nikola Perisic
body: Welcome to the community [@Hope Geary](/t5/user/viewprofilepage/user-id/5555155)

Make sure that in your workflow when the issue is getting transitioned to Done status (or any other status that is in green) in it's transition has a Resolution Screen added.

comments: author: Hope Geary
body: Yes, this functions correctly for all but three users. When they click on the done, the box that should popup to click on done and the resolution notes never shows, no message is in the browser indicating any pop up.


author: Nikola Perisic
body: So three users are affected by this issue. Which browser are those three users using? Also, can you provide a screenshot? (blur all of the necessary data).


author: Hope Geary
body: Thank you, we found the issue, users were not using Chrome inside of Citrix, preventing this issue


author: Nikola Perisic
body: Glad you have found the solution!


Tags: cloud

jira-service-management

jira-service-management-cloud
Restrict reopening an issue if fixversion has been released
Asked by Leslie Barrett:

I am trying to find a way of restricting the ability to reopen an issue when the fixversion has been released. Can that be done?


Answers:
author: Bhanu
body: Hi [@Leslie Barrett](/t5/user/viewprofilepage/user-id/346143)

On the reopen transition, add a condition to verify that the issues not belong to a released version using the JQL. This may need the use of ScriptRunner / any other plugin that might support this.

fixVersion not in releasedVersions()

comments: author: Leslie Barrett
body: Thank you so much for your quick reply!


Tags: cloud

jira-cloud
type of jira
Asked by Dr_Win_ST:

I have a Jira project, team-managed. Can we change Jira team-managed business to Company-managed software? How?

<br />

Thank you


Answers:
author: Trudy Claspill
body: Hello [@Dr_Win_ST](/t5/user/viewprofilepage/user-id/5540247)

No. You cannot flip a switch to change a project from Team to Company Managed, nor from Business to Software.

You will have to create a new project of the type you want and then use the Move function to move the issues to the new destination project. You may experience data loss when moving issues from Team Managed to Company Managed projects. Refer to

<https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/>

Before you embark on that path can you consider telling us about the problem you are trying to solve where you think that changing the project type is the solution? Perhaps we can suggest an alternate solution.


author: Robert Wen_ReleaseTEAM_
body: The only way I know of to move from any team-managed project to a company-managed project is to create a company managed project and do a bulk move of the issues from the team-managed project. This is something you have take care and make sure you have identical issue types with similar workflows and custom fields.


Tags: cloud

jira-cloud
Team Management Project How to freely configure the default issue type to be displayed when creating
Asked by xixi li:

Company management items can be updated within the system settings, but team management items are not known where to configure them.


Answers:
author: Ollie Guan
body: Hi [@xixi li](/t5/user/viewprofilepage/user-id/4791309) ,

Pls vote for this issue.

<https://jira.atlassian.com/browse/JSWCLOUD-17743>

comments: author: xixi li
body: heart blocked ?


author: Ollie Guan
body: ????????????????????


Tags: cloud

jira-work-management-cloud
I got a problem as when i create a project only Business section is showing and software section is
Asked by Eyad:

Whenever accessing the project section only business projects option is available and software projects not showing at all including kanban and scrum ones


Answers:
author: John Funk
body: Hi Eyad - Welcome to the Atlassian Community!

Where are you looking at that? Can you share a screenshot?


author: Nic Brough -Adaptavist-
body: This would usually be that you don't have Jira Software installed.


author: Jimi Wikman
body: I am assuming that this is on the Project creation screen where things are a bit confusing..

You can change the application at the bottom of the left side column, which is a bit difficult to see. Once you choose Jira Software for example, then you will see Kanban and Scrum again on the right side.

![Screenshot 2022-10-09 at 12.02.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/219765i925B776EF0834FF9/image-size/large?v=v2&px=999 "Screenshot 2022-10-09 at 12.02.21.png")


Tags: cloud

jira-work-management-cloud