youngmon/atlassian-qna huggingface dataset:
If i delete the wording on a ?Goal/Aim? will it disappear?
Asked by Tomas Sugrue:

I want to delete some incorrect wording in both Goals/Aims


Answers:
author: Walter Buggenhout
body: Hi [@Tomas Sugrue](/t5/user/viewprofilepage/user-id/5601283) and welcome to the Community!

Could you be a bit more specific about what you are trying to do and where you are trying to do it? Happy to help, but I am afraid I don't really understand your request in full.
How to get a count of the projects with specified metadata
Asked by Kate Reeder:

Is there a way in Atlas (Platform Experience) to get a count of projects with some specified metadata. For example:

* how many projects have a certain tag
* how many projects are owned by a certain person
* how many projects are in a specified status
* how many projects are with a specified custom field value

I know I can just run a filter and manually count them, but I'm looking for a systematic way to count them. I also understand I can export to CSV, but the csv doesn't contain custom fields and exporting then counting is still a manual process.


Answers:
author: Kate Reeder
body: Just discovered how to get systematic counts on tags, but still don't have a solution for owners, statuses, or custom field values.

**For Tags** - in the Project Directory, click the button to 'Filter by Tag'. The list of available tags will display and the count of usage for each is displayed under the tag name.

![project count in Atlas proj tag.png](https://community.atlassian.com/t5/image/serverpage/image-id/349123i9CFDA565C50162CE/image-size/large?v=v2&px=999 "project count in Atlas proj tag.png")
How to remove someone as a follower (on a goal) who is no longer with the team
Asked by Kate Reeder:

We have a person who left the company but is still showing as a follower of a couple goals in Atlassian Home Goals (Atlas). This user has been suspended in Atlassian Admin, but they still appear in the list of followers. We can't ask this team member to go in and un-follow the goal bc they are no longer with us. How can we manually remove them?


Answers:
author: Dave Mathijs
body: Hi [@Kate Reeder](/t5/user/viewprofilepage/user-id/5568693)

To remove a goal follower in Atlas who is no longer active, follow these steps:

1. Access the Atlas Goal
2. Open the Followers section
3. Click the three-dot menu next to the deactivated follower
4. Select "Remove" or "Unfollow"
5. Confirm the action

comments: author: Kate Reeder
body: Thanks [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) I don't have three dots next to this user's name. Here is an image. FYI - I am the Org Admin.

![Atlas follower screen image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349122iFAFC35AB2BC306D0/image-size/large?v=v2&px=999 "Atlas follower screen image.png")
How to change workflow in Atlas?
Asked by Kate Reeder:

Is it possible to change the workflow (statuses) for Atlas projects?


Answers:
author: Walter Buggenhout
body: Hi [@Kate Reeder](/t5/user/viewprofilepage/user-id/5568693),

No, statuses in Atlas can't be modified.

Hope this clarifies!

comments: author: Kate Reeder
body: Thank you [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) for the confirmation!
How to customize notifications in Atlas
Asked by Ethan Walker:

I'm trying to figure out how to customize notifications in Atlas for our team. I want to set things up so that we get alerts for specific events, like when someone is assigned a ticket or leaves a comment. I'm not sure how to do this with the current settings.

Can anyone help me with:

1. How to set up custom notifications for different activities?
2. How to choose who gets these notifications?
3. If there are any plugins or tools that can help with this?

Any simple tips or guides would be super helpful!

Thanks a bunch!


Answers:
author: Mike Vitale
body: We've been testing out the Atlassian Home App in Microsoft Teams. With this our users are seeing weekly updates from the projects they are either leading or contributing to, but in some cases they are not automatically seeing updates (or comments to updates) which a contributor would post in the project, automatically populated to Teams. Where can I find more information re. proper configuration of the Atlassian Home App for end users? Ideally if you are a project lead or contributor, even a follower, and you have the Atlassian Home App added to teams and connected to the proper site, I would expect any project your participating in to push notifications to the app.


author: Walter Buggenhout
body: Hi [@Ethan Walker](/t5/user/viewprofilepage/user-id/5585108) and welcome to the Community!

Are you sure your question is about Atlas? Atlas (which is now being incorporated in *Atlassian Platform Experiences* and is no longer available as a separate product) works with *projects* and *goals*, but not issues or tickets.

With these Atlas projects and goals, notification messages to prompt users to provide a status update go out automatically at the end of each week (for projects) or month (for goals) to the owners. A digest with a summary of all updates to stakeholders goes out at the beginning of the next week or month. This is not configurable.

Assigning tickets or adding comments to them happens in Jira. How Jira sends notifications is determined by the type of project these are in. For company managed projects, you should have a look at [notification schemes](https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/). Team managed projects have [their own notification settings](https://support.atlassian.com/jira-software-cloud/docs/customize-notifications-in-team-managed-projects/).

Hope this helps!
Status and score method for Projects
Asked by Maddison Fitch:

Is there a way to have a Status Score for Projects?   

I have the Status Score enabled for Goals, but there doesn't seem to be a way to enable it for projects. We have our OKR setup with our Objectives set as goals, and Projects as the key results, as we found weekly updates here more useful.


Answers:
author: Margo Sakova - OKR Board for Jira by Oboard
body: Hi [@Maddison Fitch](/t5/user/viewprofilepage/user-id/5583877)  

I haven't noticed those settings either. Goals seem more about connecting strategic OKRs to Jira issues than tracking specific numbers.  

I've got an article covering [OKR setup in Jira](https://medium.com/oboard-okr-software/okr-jira-0ebb8d868bf3) via Jira Product Discovery, Jira Plans, Jira Goals, Jira's custom fields, and OKR Board. Hope you'll find a solution that will fit your needs


Tags: cloud

platform-experiences

projects
Can Atlas be set up for changes to units
Asked by Jennifer Mullin:

Can we set up atlas to email team members when a unit plan, for example, has been updated?


Answers:
author: Jovin
body: Hi [@Jennifer Mullin](/t5/user/viewprofilepage/user-id/5577907)

Atlas is a great project management tool, however, it is not intended to be an automation hub. It's meant to act as the "Twitter for Projects" in your organisation and will only email out the weekly project updates on a Monday, and monthly Goal updates.

You may need to run an automation off a story/task in Jira Cloud instead, triggering off a status change or field value change to email the team.
How to link a Jira project to Atlas?
Asked by Hugo Santos:

Hello Atlassian Community,

how can I link a Jira project that has multiple epics, to an Atlas project so that in Atlas we can have the work being tracked in a Jira project instead of a single epic?


Answers:
author: Jazimo H
body: [jazimo](https://jazimoprints.com)

First, make sure that your Jira and Atlas accounts are connected. You might need admin access to do this, so check with your team if you're not sure.

If you don't have an Atlas project yet, go ahead and create one. This is where you'll track everything.

**Link Jira to Atlas**:

In your Atlas project, find the settings or the section where you can connect other projects.

Look for an option to link to Jira and select it. You might need to log in or give permissions here.

After linking, you should see a list of your Jira projects. Choose the one that has all the epics you want to track.

Once linked, Atlas will pull in issues from that Jira project, including all the different epics. You can organize how you want to see this work in Atlas, maybe by filtering it by epics or tasks.


author: Dave Mathijs
body: Hi [@Hugo Santos](/t5/user/viewprofilepage/user-id/3245199) welcome to the Atlassian Community!

As per Atlas documentation: [How to link work in Jira Software to goals and projects powered by Atlas](https://intercom.help/atlas-by-atlassian/en/articles/6474633-how-to-link-work-in-jira-software-to-goals-and-projects-powered-by-atlas):

There is a 1:1 mapping between a project powered by Atlas and a Jira Software epic. If you'd like to add more links to your project in Atlas **without** syncing them, we recommend using the [Related Links field](https://intercom.help/atlas-by-atlassian/en/articles/6271406-link-projects-to-related-work-and-goals).

comments: author: Hugo Santos
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590), thank you for your feedback.

I would like to link a Jira project with an Atlas project. Not a Jira Epic with an Atlas project.

Typically, projects have more than one epic, I don't understand the logic of linking Jira Epics with Atlas projects. In a scenario that you have 10 epics in a Jira project, would you need 10 Atlas projects about the same actual project?

Is this not possible at all, or do I need to create a hierarchical level above epic and use this new level to track the work in Atlas?
Group Management
Asked by Alberto Vela:

Hi,

I would like to clean my Atlassian directory by deleting several groups but before to do that I want to collect the permissions that those groups have access so I can realize if a group must be deleted or not.

When I say permissions, I mean all the permissions where a group can be added:

- Board Permissions

- Project Permissions in a Permission Scheme

- Automation Rules

- Etc

Is there any tool or way to check all the permissions behind a group?

Thank you,


Answers:
author: Nikola Perisic
body: Welcome to the community [@Alberto Vela](/t5/user/viewprofilepage/user-id/5573945)

For seeing the board permissions for a group, you would have to go through each board and see the Filter permissions section.

For other data just like permission schemes and everything else, I would recommend using app named Optimizer. It's free and easy to use. Specifically, for project scheme:![Screenshot 2024-08-22 at 09.27.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/343147i680B40EE8678A5B3/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 09.27.29.png")

You can filter the permissions that are defined by a group. It has a lot of clean up options:![Screenshot 2024-08-22 at 09.29.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/343148i25DE82A13D4284F4/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 09.29.48.png")


Tags: permission

user-group

user-management
Custom Fields - Limitations
Asked by Vladimir Petrovi?:

Hi,

I tried to create 10 custom fields in Atlas, but when i tried to create 10th custom field, i've got the error message that i reached the limit of creation custom fields?

![2024-08-19_16h20_40.png](https://community.atlassian.com/t5/image/serverpage/image-id/342487i1C35ED6A19595D40/image-size/large?v=v2&px=999 "2024-08-19_16h20_40.png")

Can this be changed, to have ability to create at least 15 custom fields?

Thanks in advance


Answers:
author: xhammer
body: Hi Vlad,

I would put a comment on this post with your frustrations as it seems the Atlas jira project isn't accepting new tickets: <https://community.atlassian.com/t5/Atlas-articles/A-sneak-peek-at-Atlas-custom-fields/ba-p/2440358>
Linking Atlas Goal and story issue type
Asked by Takayuki Hirota:

I'm unable to link goals directly from a story issue; however, I can add a story issue from a goal. After doing so, the goal appears on the Jira goals screen.

According to the Atlas configuration, linking is only possible between epics and goals. Is this the expected behavior? I'm a bit confused. ?

Thanks.

![story.png](https://community.atlassian.com/t5/image/serverpage/image-id/340956i533E6D0D4E87CCFE/image-dimensions/229x162?v=v2 "story.png")

![goal.png](https://community.atlassian.com/t5/image/serverpage/image-id/340957i5B01BABB960E50FF/image-dimensions/321x130?v=v2 "goal.png")


Answers:
author: Dave Mathijs
body: Hi [@Takayuki Hirota](/t5/user/viewprofilepage/user-id/671199) Yes, this is expected behavior as linking to all issue types would make it cluttered. Purpose is to go bottom-up: Sub-task \> Standard Issue Types \> Epic \> Goals (with their own hierarchy) or top-down (connecting strategy to execution)

comments: author: Takayuki Hirota
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)

Thanks for your comment. Linking to only epic issue types is reasonable. However, we can link all issue types on the goal screen. So, I'm confused. I would like the goal should not accept subtasks or stories.

![????????? 2024-08-13 11.19.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/341402i1636F4AB268909DF/image-size/large?v=v2&px=999 "????????? 2024-08-13 11.19.13.png")

![????????? 2024-08-13 11.20.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/341401iD6413226E3BDF54F/image-size/large?v=v2&px=999 "????????? 2024-08-13 11.20.15.png")


author: Dave Mathijs
body: Just to clarify, are you using goals via **platform experiences** or via **Atlas**?


author: Takayuki Hirota
body: Thank you for your comment. Good catch. I use goals through platform experiences. I've also tried the same operation on another instance via Atlas, and the result is the same. I can link the goal to sub-tasks.

![????????? 2024-08-14 9.43.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/341604iBDC71B815DAC0C91/image-size/large?v=v2&px=999 "????????? 2024-08-14 9.43.13.png")
Changing ATLAS Update Timeframe
Asked by Christian Piermayr:

Hi everyone,

Is it possible to change the update frequency in Atlas from weekly to every 2 or 4 weeks? This adjustment would be incredibly helpful for our implementation. We would like to start with a monthly update and then switch back to weekly updates.

Thanks!


Answers:
author: Dave Mathijs
body: Hi [@Christian Piermayr](/t5/user/viewprofilepage/user-id/5450576) that is a nice suggestion, but currently not possible, there are similar questions in this group. Don't hesitate to use the ? **Give feedback** function in the ? **Help** section of the navigation bar to notify Atlassian directly of this feature request.

Despite the weekly reminders, nothing prevents you from posting only a monthly update in Projects.

Just FYI, here's [The ultimate guide for getting started in Atlas](https://intercom.help/atlas-by-atlassian/en/articles/5209762-the-ultimate-guide-for-getting-started-in-atlas)

comments: author: Christian Piermayr
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) ,

Thanks for the clarification. It's true that you don't need to post weekly, yet you still receive those weekly reminders. I'll check out that feedback option.

Thank you for sharing the ultimate guide! ;-)


Tags: not-applicable

organization-administration
Make a request
Asked by ALIYA GULIYEVA:

whenever I try to nake trackit request I am forwarded to atlassian email and my koc university email does not work. How can I make a request?

regards,

Aliya


Answers:
author: Alex Ortiz
body: [@ALIYA GULIYEVA](/t5/user/viewprofilepage/user-id/5600784) Welcome to the Atlassian Community!

The owner of the portal where you are trying to submit a request in has to give you permission to make that request.

Additionally, you may also need to create an Atlassian ID, if this is the first time you are submitting a request AND assuming the owner allows for others to make their own account. Sometimes owners can restrict who can submit requests to specific people/emails.


Tags: atlassian-accounts

not-applicable
How to delete a stuck folder or a file
Asked by Alex Jacques:

Please provide the procedure.


Answers:
author: Valerie Knapp
body: Hi [@Alex Jacques](/t5/user/viewprofilepage/user-id/5591201) , welcome to the Atlassian Community and thanks for your question.

Please can you provide some more detail? I don't know what you mean by a stuck folder or file. Do you mean in Jira or Confluence? Are you referring to an attachment?

Thanks in advance for the clarification.

Cheers

comments: author: Alex Jacques
body: In a shared drive


author: Valerie Knapp
body: Hi [@Alex Jacques](/t5/user/viewprofilepage/user-id/5591201) , Atlassian products like Jira or Confluence don't have a shared drive. I think you may need to reach out to your workplace's IT team to ask for support with this, if you are using a Microsoft or Google platform.


author: Alex Jacques
body: ok, Thanks!
I have withdraw issues since last month 28 of August
Asked by Yasir Kabiru:

I have withdraw issues 28 August you have restricted me from withdraw my assets which I complain ![Screenshot_20240828_132533_Telegram.jpg](/t5/image/serverpage/image-id/347049i2E438A0A454388B9/image-size/large?v=v2&px=999 "Screenshot_20240828_132533_Telegram.jpg")


Answers:
author: Andy Heinzer
body: Hi,

Atlassian does not operate any kind of crytpo currency apps. Or other apps that have a 'wallet'. Maybe try that link in your screenshot to 'contact support' instead.


Tags: atlassian-accounts

not-applicable
hey how do i post a comment as a different user using jira api (impersonisation)
Asked by Mediga Vishal Vardhan:

i want to know how to perform

impersonisation with jira api


Answers:
author: Kishan Sharma
body: Hi [@Mediga Vishal Vardhan](/t5/user/viewprofilepage/user-id/5591131)   

Welcome to the Atlassian Community!  

Atlassian does not support impersonation through the Jira REST API. However, Atlassian Connect supports user impersonation using the [JWT Bearer token](https://tools.ietf.org/html/rfc7523#section-2.1) authorization grant type for [OAuth 2.0](https://tools.ietf.org/html/rfc6749). This authorization method allows apps with the appropriate scope (`ACT_AS_USER`) to access resources and perform actions in Jira and Confluence on behalf of users. You can refer [User impersonation for Connect apps](https://developer.atlassian.com/cloud/jira/platform/user-impersonation-for-connect-apps/) for more details.

Hope this helps.

comments: author: Mediga Vishal Vardhan
body: that worked thanks [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)


author: Mediga Vishal Vardhan
body: [@Andy Heinzer](https://community.atlassian.com/t5/user/viewprofilepage/user-id/541137)


Tags: cloud

halp-cloud

jira
Tickets from another project are not showing on the Scrum Board
Asked by Roberto Pugliese:

I have a SCRUM board on a JIRA project, which includes issues from other JIRA projects. This board currently has tickets from 4 different projects, of which, only 3 are showing on the board. The other project, the issue is not on the board.  

When I look at the board filter though, all the expected tickets ARE visible. They are all company managed projects.

Any idea what's going on here?


Answers:
author: Ravina
body: Hi [@Roberto Pugliese](/t5/user/viewprofilepage/user-id/3154808) Welcome to the Atlassian community.

In the board configuration general setting, in the locations section how many projects are showing can you check that if all the four projects are shown there or not?

comments: author: Roberto Pugliese
body: There is only one project and I'm only able to select one project.


Tags: cloud

halp-cloud
Atlassian Assist + Slack Issue (loading...)
Asked by Antony Delgado:

Hi people

We're using Atlassian Assist (Halp) since 3 years ago and it has been working very well, but 2 weeks ago we are facing this type of error:

Sometimes integration is not creating tickets in Jira Service Management, sometimes it creates the ticket but takes 2 hours in update the information in Slack and hows this message "Loading..."

We didn't see any incident in Atlassian Status.

Is anybody facing this error too?

![image-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/333583i2080CD2EA06EFD4C/image-size/large?v=v2&px=999 "image-2.png")


Answers:
author: alexej_friedrich
body: Hi there, we are facing the same issue, and didn't find anything useful yet. We submitted a service request to Atlassian Support, but also didn't received any answer so far.


Tags: atlassian-assist

cloud

halp-cloud

jira-service-desk-cloud
Esta aparecendo a mensagem que ja atingimos o numero de 10 usuarios, e bloquearam todos os nossos qu
Asked by World Computer:

Esta aparecendo a mensagem que ja atingimos o numero de 10 usuarios, e bloquearam todos os nossos quadros, como faco procedemos, por favor ?


Answers:
author: Kate C.
body: Hi there, I hope responding in English is okay. From what I'm understanding, you're on the free plan of one of our cloud products, but you've gone over the 10 user limit?

From [this FAQ page](https://www.atlassian.com/software/jira/pricing#:~:text=Our%20Free%20plan%20lets%20you,our%20Standard%20or%20Premium%20plan.), "If you're on the Free plan and exceed the user limit, we'll automatically upgrade you to a 7-day free trial of the Standard plan." So, I believe you'll either need to add payment details to continue on the Standard plan with over 10 users, or remove some users to be under 10 so you can downgrade back to the free plan.

You can always contact the licensing team via [this form](https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/) if you get stuck!

Hope that helps!
Why can't I edit a board?
Asked by alicia maria:

I cannot edit a free workspace eventhough the number of boards and collaborators do not exceed ten.

Thanks


Answers:
author: Pavel Junek
body: Hi Alicia,

Welcome to Atlassian Community!

Can you use Jira Cloud free plan? Some permissions cannot be set in the free plan. Maybe I don't understand exactly what your problem is.

Pavel
Atlassian Assist - Slack Submission
Asked by Ender P_:

Hello,

Is there a way to make it so that multiple entries can be entered when requesting something via Slack assist?

For example, a user needs to request access for more than one user, I do not see an option or even a custom field that can be created to select multiple people in Slack assist, am I missing it?

Thanks!


Answers:
author: Ender P_
body: Disregard this, for some reason I was not seeing the multiple user picker in custom fields, I see this now.  

Thanks!


Tags: cloud

halp-cloud
??? ???????? ????????? ???????????
Asked by Vladimir:

?????? ????, ??? ????? ??????? ????????? ????????, ??????????, ??? ??? ???????


Answers:
author: Kseniia Trushnikova
body: [@Vladimir](/t5/user/viewprofilepage/user-id/5494930), ? ????? ???????? ????? ??????????, ??????? ???????? ?????????.