youngmon/atlassian-qna huggingface dataset:
I can't find where to add a custom field
Asked by Miracalyzer:

The instructions say this:

1. Select \> **Issues**.

2. Under **FIELDS** , select**Custom fields**.

But I don't have these fields in the Settings section.  

<br />

![2024-09-26 10.58.28.jpg](/t5/image/serverpage/image-id/349409i8BB602B0F456C9E0/image-size/large?v=v2&px=999 "2024-09-26 10.58.28.jpg")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Thanks for the screenshot. You don't have Jira admin permission. You are only user management admin.

![Screenshot 2024-09-26 at 11.43.43?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349410i17E75A117CEF7F63/image-size/large?v=v2&px=999 "Screenshot 2024-09-26 at 11.43.43?AM.png")


author: Muhammad Moazzam Hassan
body: You don't have the administrator rights so you can't manage fields, screens, permissions or more..


author: Shreeja J
body: Hello [@Miracalyzer](/t5/user/viewprofilepage/user-id/5602111)

Welcome to the Atlassian Community!

It seems you don't have Jira Administrator access, which is required to create custom fields. Only Jira Administrators can perform this action.

Thanks,  
Shreeja J


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
How do I filter out issues where status is done
Asked by Duane Steyn:

I am writing a filter where, amongst other criteria, it filters out issues that have status done. Here is the revelant part in JQL. It still shows issues where status is "Done".

project = Q24

AND type = Subtask

AND Status IN ("To Do", "In Progress", Pending)

AND assignee IN (712020:c1a9d850-96c8-4116-8180-8c436b0e59f0, empty)

What am I doing wrong. I also tried negative statement, NOT IN "Done" and it did not work either


Answers:
author: Muhammad Moazzam Hassan
body: project = "Q24" and statusCategory **!=** Done (This Query will retrieve the issues which are **not** in the state of Done, Resolved, Closed or Any status in Green Box)  

project = "Q24" and statusCategory = Done (This Query will retrieve the issues which are in the state of Done, Resolved, Closed or Any status in Green Box)


author: Evgenii
body: Hi, [@Duane Steyn](/t5/user/viewprofilepage/user-id/5474275)

There are different ways to achieve what you want, each varying in logic.

1. Use a JQL query like "`status != Done`" to exclude issues with a specific status. This works when you know the exact status to filter out.

2. If you need to filter out multiple statuses, use a query like "`status NOT IN (Done, Closed, Resolved)`".

3. To filter all statuses in a specific category (there are three: To Do, In Progress, Done, each with a distinct color---grey, blue, and green), use the JQL query "`statusCategory != Done`".

4. If you're unsure of the exact status names or there are too many, and you set a resolution when an issue reaches a final status, you can use the query "`resolution IS NOT EMPTY`". It's good practice to set the resolution upon issue closure since it influences Jira's logic for counting productivity.


author: Mohanraj Thangamuthu
body: Hello, Good day. I don't see you have used 'OR' anywhere and only "AND' is used. Is it possible for you to share a screenshot ?


Tags: cloud

jira-cloud
issueFunction in issuesInEpics() without result
Asked by Lara Weber:

Hello together,

in Jira I get no result by using this code in JQL ticket search:

issueFunction in issuesInEpics("Project = FH AND status = 'Open'")

Is there a bug?

Thanks for helping.

Kind Regard,  
Lara

<https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions/issue-links#id-.IssueLinksv8.2.0-issuesInEpics>


Answers:
author: Carla Ann Rowland
body: I did not see any reports about a bug; but here is link to the various boards: <https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440> but that function is not a standard function-- it is an "expanded one"

I would check with Adaptavist since their tool expands JQL to the Issue function.


Tags: jira-server

server
Is there a possibility to use in JIRA subcomponents without extra app?
Asked by Alina_Seitan-Todosiciuc:

We are using components. We see the need to have a also subcomponents. But I do not see how this can be done without a app.


Answers:
author: Cristian IONESCU
body: Hi Alina,

As a workaround, you can use a custom field to simulate subcomponents in Jira.

Hope this helps

comments: author: Dave Mathijs
body: True, that is a possible workaround, but it doesn't offer the same functionality as Jira Components do (component lead, default assignee)


author: Dave Mathijs
body: Hi [@Alina_Seitan-Todosiciuc](/t5/user/viewprofilepage/user-id/5596145) ,

No, that isn't possible. Jira Components don't have a hierarchy, it's a single level.


Tags: cloud

jira-cloud
Question about the order of displaying Two Dimensional Filter Statistics filter and workflow
Asked by ethan:

Two Dimensional Filter Statistics: KSS All Filter

I have a question.  
I am using the Two Dimensional Filter Statistics filter and displaying the workflow and Assignee.

The current display order is:

now) Open - In Progress - Reopened - Resolved - Closed - Design - Examine

However, I want the order to be as follows:

want) Open - Examine - Design - In Progress - Resolved - Closed - Reopened

Is it possible to change the display order like this?


Answers:
author: Shreeja J
body: Hello [@ethan](/t5/user/viewprofilepage/user-id/5496353)

Thanks for reaching out! Unfortunately, Jira doesn't allow you to manually change the display order of workflow statuses in the Two Dimensional Filter Statistics gadget. The order is typically determined by the workflow status category.

However, you can try reorganizing the statuses within the workflow itself. This might help them appear in your desired sequence, although it could affect other areas of the project as well.

Thanks,  
Shreeja J


author: Muhammad Moazzam Hassan
body: Nope, You can only set it in Ascending or Descending order, Or you can sort number by total or natural.


Tags: cloud

jira-cloud
Why is it difficult to add team members to a new project?
Asked by Andrew Boughton:

I've just begus using Jira. But why is it so difficult to add team members to a new project, in this case for a new team that spand two companies. Do all team members, including those from our new client, first need to register as Atlassian users before they can be added by us to a project team ... ?


Answers:
author: Muhammad Moazzam Hassan
body: It is not that difficult if you are giving permission of project to user via Groups then you can add user in all projects in one step while sending them invite add the user in the relevant group and the relevant group already has the access of those projects.


author: Shreeja J
body: Hello [@Andrew Boughton](/t5/user/viewprofilepage/user-id/5602055)

Great question! Yes, in order to add team members to a Jira project, they do need to be registered as Atlassian users first. This includes your client's team members, as they'll need to have their own Atlassian accounts to access the project. Once they've registered, you can easily add them to the project by going to the project settings and inviting them via their email addresses.

Thanks,  
Shreeja J


Tags: atlassian-accounts

cloud

jira-cloud

not-applicable
Not able to view the project
Asked by THIRUMURUGAN SIVAJI:

Hello, I have accepted the Jira invite and able to login. After login, project is not displayed eventhough it has been assigned to me. I am able to select a plan but tasks are not displayed eventhough other members able to see the tasks(epic, story). can someone help me to resolve the issue?.


Answers:
author: Trudy Claspill
body: Hello [@THIRUMURUGAN SIVAJI](/t5/user/viewprofilepage/user-id/5602052)

Welcome to the Atlassian community.

You will need to contact the administrator of the project or the administrator of that Jira system for help.

We are a community of users of our own Jira systems. We don't have access to all systems.

Only the administrators of the system will be able to grant you the permissions you need to access the data.


Tags: cloud

jira-cloud

jira-software
Quickfilter to not show Sub-Tasks that were resolved in a previous sprint
Asked by stephan_lewis:

I'm trying to create a Scrum Board Quickfilter to not show sub-tasks that were resolved in a previous sprint.

I was able to create a filter that returns all the sub-tasks that have been closed in previous sprints.

issuetype in subtaskIssueTypes() AND resolved \<= endOfDay(-1d) AND sprint in closedSprints()

I need to find the opposite (show everything but ...)

I tried various NOT and != but without any success

Any ideas?


Answers:
author: Carla Ann Rowland
body: you need to do:

issuetype in sub-taskIssueTypes() AND resolved\<=endOfDay(-1d) AND sprint in currentSprint()

this should display only sub-tasks in current sprint.


Tags: cloud

jira-cloud

quick-filter
Quick Filter | Kanban Board
Asked by naveena sony:

Hi,

I am trying to add quick filter for fix version in my Kanban board.

Somehow it does not work after adding JQL

For Example -

I set Fix version = Release 1  

Then I have added JQL as Fixversion = Release 1

i have linked my epics/stories tagged to above

but it does not display the tickets.

However if I search in Search filter then with the same JQL, I can see all tickets.   

it's not working in Kanban Board.   
I tried other JQL it works in my Board

if someone can help, that would be great!


Answers:
author: Ollie Guan
body: Hi [@naveena sony](/t5/user/viewprofilepage/user-id/5602016) ,

Pls check your Sub-filter query in General settings.

![Jietu20240926-111439@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/349390i8E13A63755339635/image-size/large?v=v2&px=999 "Jietu20240926-111439@2x.png")


Tags: data-center

jira-data-center
Change parent status based on all subtasks being resolved
Asked by Michael Pankau:

Here's what I'm trying to do:

We have Story issues in a status of 'Pending Bug'. These stories have a variety of subtasks that represent development tasks, testing tasks, bug (bug sub-tasks), etc.

I'm trying to write a rule such that when ever the status of a sub-task changes, we find the parent (the Story), and the evaluate if all of the subtasks that are not of the 'QA Testing Sub-Task' type are in a status of 'Done', 'Closed, or 'Cancelled'. And then, if they are -\> change the Story status to 'QA Ready'.

I hope that makes sense - thanks for any help!


Answers:
author: Trudy Claspill
body: Hello [@Michael Pankau](/t5/user/viewprofilepage/user-id/5466244)

Welcome to the Atlassian community!

In the Automation area you can find some rule templates. There is one there for transitioning a parent issue to Done when all its sub-tasks are Done.

![Screenshot 2024-09-25 at 6.00.33?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349362i0F8426708F22BFFC/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 at 6.00.33?PM.png")

That would be a starting point for your rule. It would need refinement since you don't want to include all the subtasks in your evaluation.

You may need to use a couple of Related Issue Conditions to check your subtasks such as

Some match JQL:  
issuetype != 'QA Testing Sub-Task' and status in ('Done', 'Closed, 'Cancelled')

and None match JQL:

issuetype != 'QA Testing Sub-Task' and status not in ('Done', 'Closed, 'Cancelled')


author: Benjamin
body: HI [@Michael Pankau](/t5/user/viewprofilepage/user-id/5466244) ,

Can't fully remember exactly the steps. But you would look into using branches in your rules set where based on changes in sub-task/parent, it would update vice versa. However, you are on the right track using automation rules to do this.

Hope this helps


Tags: cloud

jira-cloud
Unable to remove unwanted fields from Field configurations (Jira Data Center)
Asked by Vini Vincent:

Hi,

I've noted that it is not possible to remove a custom field from Field configurations. Our Field configurations display all custom fields ever created in our Jira. I can delete a field from a specific Field configuration if I disassociate it from the projects, however, it also deletes it from the Default field configuration, thereby impacting other projects. Similarly, any new field created in a specific Field configuration would appear in the Default field configuration and vice-versa.

I am not sure if this is the intended behaviour of Field configurations or if this is a result of poor initial set-up on our part.

If it is the intended behaviour, it would be good to understand why, and what the work around is. Currently there are 169 fields appearing in all the Field configurations.

Is it possible to create a Field configuration for a project without all the 169 fields (and associated project names) appearing?


Answers:
author: Benjamin
body: HI [@Vini Vincent](/t5/user/viewprofilepage/user-id/5263730) ,

Field configuration is more for how a field should behaved. It usually would have mostly all fields available when they're created. In field configuration, for example, you can configure whether the field is optional or required or hidden. However, this does not impact what's actually displayed on your screens. You screens and screen schemes what shows up for each issue type in your project.

Hope the helps clarify things a bit.

comments: author: Vini Vincent
body: Thanks for your reply [@Benjamin](/t5/user/viewprofilepage/user-id/3275402) That makes sense.


Tags: jira-data-center

jira-software
Jira testing & release
Asked by Ky M:

Can we attach some files in "Release" for test executions so we can avoid open an issue again? Thanks.


Answers:
author: Alex Ortiz
body: [@Ky M](/t5/user/viewprofilepage/user-id/5599014) Welcome to the Atlassian Community

Are you using a third party testing tool like Xray or Zephyr? These might have special areas in their workflow to upload artifacts based on testing conditions.

But, to answer your question, you should be able to attach a file to any issue in Jira, regardless of its status. I'm assuming "Released" is a status?

comments: author: Ky M
body: Because as what have I know now, if we want to use a "test", we have to build a "release", then create cycles in the "test" page, and link the "test" to an "issue".

I am thinking if I can try not to open an issue but attach files directly to the "release" for "testing". Is it actually possible to do so?


author: Benjamin
body: Welcome [@Ky M](/t5/user/viewprofilepage/user-id/5599014) !

Should be able to attach files while testing. Like results and screenshots. However, How would attaching files avoid opening issue again? If an issue happens again, would generally open up another ticket for another release that introduce the issue.

comments: author: Ky M
body: Because as what have I know now, if we want to use a "test", we have to build a "release", then create cycles in the "test" page, and link the "test" to an "issue".

However, is it possible to directly add the attachments to the "release", so we can avoid linking the "cycle" to a test "issue". (As I am trying not to create a new test issue for testing)


Tags: cloud

jira-cloud
como migro a un proyecto ya conformado
Asked by Evys Morrell:

deseo entrar a un proyecto de la universidad pero no logro ver mas proyectos solo el mio, ayuda por favor


Answers:
author: Benjamin
body: Hola, si deseas ver otros proyectos, debes tener permisos de exploraci?n para esos proyectos. Si necesita crear un nuevo proyecto, entonces el administrador de Jira deber? otorgarle la capacidad de crear proyectos. En su t?tulo, menciona migrar su proyecto a otro. Lo que puede hacer es trasladar sus problemas de forma masiva a otro proyecto. Para ello, necesitar? permiso masivo y acceso a ambos proyectos. Espero que esto ayude


author: Camilo Galleguillos
body: ?Hola [@Evys Morrell](/t5/user/viewprofilepage/user-id/5601956), bienvenida a la Comunidad Atlassian!

Para poder acceder a otros proyectos es necesario que un administrador (Project Administrator o Jira Administrator) te agregue al mismo. Es necesario tambi?n que tengas el permiso "Browse projects" en el proyecto para poder acceder a ?l. Te recomiendo contactar a la ventanilla de soporte de tu universidad para solicitar acceso a los proyectos que requieres.

|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-374415476} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

jira-cloud

jira-software
New client user not receiving invitation
Asked by John Petersen:

Hello,

I am receiving reports that new clients we are adding to our Jira projects are not receiving the initial invitation.

Please help.

Thanks


Answers:
author: atifulaftab
body: Hello   

I am new here. Just a suggestion- may be you can check your project settings carefully. May be they have lack of permissions.


author: Alex Ortiz
body: [@John Petersen](/t5/user/viewprofilepage/user-id/5601923)

Are you inviting the user from admin.atlasisan.com? Or are you inviting the user when trying to assign an issue to your client.

If you are using admin.atlassian.com, are you inviting your client as a JSM customer? As a Jira user?

You can check your logs under security in admin.atlassian.com, type in the client's name, and maybe the logs tell you if they were at least invited?

Finally, what does your atlassian product access settings look like? Maybe you can generate an invite link and email that directly to your client.


author: Camilo Galleguillos
body: Hi, [@John Petersen](/t5/user/viewprofilepage/user-id/5601923)

Are you receiving other e-mails from the site, such as notifications and filter subscriptions? If not, it is possible that the outgoing mail is disabled. You can check it out by selecting the cog icon at the top right corner of your screen, then System Settings, and Outgoing Mail.

Best,

|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-374414664} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |

comments: author: John Petersen
body: HI [@Camilo Galleguillos](/t5/user/viewprofilepage/user-id/4777596)

All other emails are going out to users. I am curious if there is a way to check any bounce notifications for invitations in our account.

Thanks


Tags: cloud

jira-cloud
Issue Type not showing text/title
Asked by Leonardo Alcantar:

Hello Community -

I've been trying to find out why the Issue Type list field doesn't show the title---it shows the icon, and if I hover over it, the title shows as a tip. I tried changing the names of the issues to test if that made a difference, etc., but it didn't make a difference.

The Issue Type seems to be showing up correctly everywhere else. I tried to log out and clear my cookies as well. Different browsers, etc.. I don't see any settings that would make it hidden or anything like that.

![Screenshot 2024-09-25 at 4.48.21?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349356i32F252EFE354C42F/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 at 4.48.21?PM.png")


Answers:
author: Jack Brickey
body: Hi [@Leonardo Alcantar](/t5/user/viewprofilepage/user-id/5601912) , indeed that is the behavior as implemented. I have not seen any configuration option.


Tags: cloud

jira-cloud
Give non-admin users read-only access to project roles
Asked by alipson:

My jira project has a complex set of project roles mapped to issue security levels. While I'm able to manage the roles and security levels myself as an admin, non-admin users often want to know who is in each of the roles they are a part of so that they can select the correct one for an issue.

Is there a way to allow non-admin users to see who is in each of the project roles that they are a member of?


Answers:
author: Walter Buggenhout
body: Hi [@alipson](/t5/user/viewprofilepage/user-id/5601885) and welcome to the Community!

No, non-admin users don't have access to project settings, where this information resides. I would recommend to provide a documentation page in an accessible place where people can check what role should be selected in a specific case.

On a side note, this sounds like a situation that would worry me a bit. If users need a manual to set permissions right with each issue they create / edit, it might be something got a bit of hand. But that's a different discussion of course and just a slight concern I would have.

Hope this helps!


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Unable to change Values
Asked by Yash Pradhan:

Hi team,  
I am not able to change values in any of the Jira.  
PFA Screenshot for Reference.  
I have user admin access role, I have checked everything, I do have project rights wherever i am trying to do change  

(Tried With Super admin access ID As well still facing the same)  

Highlighted Yellow are the value i am trying to change it was working with me until yesterday.![Capture.PNG](/t5/image/serverpage/image-id/349402i3AAF62E1212B80A7/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Muhammad Moazzam Hassan
body: Do check few settings.  

1. Edit Rights from the Permission Schemes  

2. Check the fields are on the Edit Screen or not.  

3. Check the workflow properties may be the edit is disable via worklow properties on Closed Status.  

comments: author: Yash Pradhan
body: Yes i have tried, This problem is only occurring from my END . I have tested with my colleague system he only has the normal user access and still it was letting him do the changes whereas I who has the admin rights is not letting me change.


author: Muhammad Moazzam Hassan
body: Check your role in the project are you added as a Service Desk Team or Service Desk Customer?


Tags: cloud

jira-work-management-cloud