youngmon/atlassian-qna huggingface dataset:
Extracting more complex data from an issue retrieved via a webHook (Jira Automation)
Asked by Guy Slade:

This is well beyond my limited knowledge of Json and how to manipulate things. I have an Epic that has been updated with a new Parent Link (initiative). This triggers my automation. For whatever reason, although I have the id of the Parent Link issue I do not get any of it's data and so I have had to retrieve the Parent Link issue via a restful call in a web hook action.  
I want to set the components of the Epic to be the same as its parent Initiative. I am at a loss as to how to do this. I don't even know if it is possible for me to do this. I understand what the error message is telling me.... it wants an array of something. But should be an array of names, or ids? And is it possible to build an array of the right things from the info I have in the format it is in?  
I have a write to log of:

Components are: {{webhookResponse.body.fields.components}}

and an advanced update issue action of:

{ "fields": { "components": "{{webhookResponse.body.fields.components}}" } }

Below is what this gives me  
![Screenshot 2024-07-13 at 5.17.19?PM.png](/t5/image/serverpage/image-id/335468i37564EAD3EA5CFF4/image-size/large?v=v2&px=999 "Screenshot 2024-07-13 at 5.17.19?PM.png")


Answers:
author: Bill Sheboy
body: Hi [@Guy Slade](/t5/user/viewprofilepage/user-id/5537873)

When setting the components with JSON in a rule, please try the array syntax:

<https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Components>

As you are getting the data from the webhookResponse, first check if that is a list or an array by writing the value to the audit log. That will help to know how to convert it before use in the JSON.

If that does not help, please post an image of your complete rule and of the Edit Issue action details to provide more context.

Kind regards,  
Bill

comments: author: Guy Slade
body: Hi Bill, I have written out what the response gives for body.fields.components above. I also have the content of the edit issue action up there. I am not sure what to make of the components I get back. Is it a list of lists?


author: Bill Sheboy
body: Yes, it is a list element, as text, and so the names of the components is this:

```
{{webhookResponse.body.fields.components.name}}
```

Using the components element directly in the edit likely does not work because the type is not recognized. You may make the dynamic JSON for the edit by iterating over the values:

```
{
  "fields: {
    "components" : [
      {{#webhookResponse.body.fields.components.name}}
        { "name" : "{{.}}" }{{^last}}, {{/}}
      {{/}}
    ]
  }
}
```

That will add each component by name, with a comma separated the entries.


author: Guy Slade
body: Thanks Bill, that worked. My homework is now to dissect your solution and understand what it is doing :).... I have lots to learn..... I have never seen '#' before, I also don't know how to read:

```
"{{.}}" }{{^last}}, {{/}}
      {{/}}
```

Anyway, thank you


Tags: data-center

jira-data-center
My Atlassian account has been deactivated, what should I do?
Asked by VICTOR HUGO BUENO SILVA:

Hello guys, everyone, about 1 year ago, I used an Atlassian account registered with another personal email that I used basically to manage my Trello boards.

One day I needed to use this same account to create a project in Jira Software to do a university project and as soon as I tried to create this project in Jira Software, unfortunately this account was deactivated "out of the blue", without me even knowing the reason.

Since then I created a new account with my university academic email and use Jira Software, but since then I have not used Trello since my personal boards were in that other account.

Could you help me know what to do to at least inform Atlassian of what happened?

I don't know which channel I can contact them on so I can recover my account and be able to use Trello again.

Thanks in advance!![Conta atlassian bloqueada.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/293884i154CD5B9AFBC2088/image-size/large?v=v2&px=999 "Conta atlassian bloqueada.jpg")


Answers:
author: Dreamsuite Mike
body: Hi [@VICTOR HUGO BUENO SILVA](/t5/user/viewprofilepage/user-id/5373602)   
The Trello support team can almost certainly help you with this.

Use <https://trello.com/contact#/> and select account issues as the option
Can you make different custom fields for different boards separately?
Asked by Kim Corbin:

I would like to have a board that does not use the same custom fields as my current main board. I do not want my main workspace board to be cluttered with my back end custom fields. Is this possible to separate without having a second workspace?


Answers:
author: Dreamsuite Mike
body: Custom fields are unique at a board level so you can have different custom fields from your main board to back end. How custom fields work is that if you move or copy a card with from board A to board B with custom fields completed (they have data in them), they will then exist on Board B. The key is to ensure any custom fields you don't want copied to Board B are cleared before moving/copying a card.

<https://support.atlassian.com/trello/docs/using-custom-fields/#Moving-and-copying-cards-with-Custom-Fields>

comments: author: Kim Corbin
body: Thank you, I do know how the custom fields work. I should have put more description in my question, I was trying to find out if it's possible to have a completely different set of custom fields to choose from on a separate board or if every custom field has to always be displayed as an option on all boards in the same workplace.
I have been incorrectly billed for multi-user account. What's quickest path to fix this? Thanks!
Asked by Catjaxsam:

Several years I've renewed as single-user. Then received a receipt for five-user license automatically billed to my credit card.


Answers:
author: Dreamsuite Mike
body: <https://trello.com/contact#/>

Select **Billing** and explain your problem, I'm sure they will be able to help fix this
Enabling rules all boards!
Asked by Sam Gluck:

I do not understand why Trello cannot sort out this issue we all have which is enabling rules to all boards without having to do this on every board manually!

We have over 150 boards in our workspace and we constantly keep on adding new rules, it doesn't make sense having to go into every single board, select automations, find that specific rule, and click enable, and repeat It doesn't make sense at all!!

please can you sort this out asap!!

We can't be paying thousands of pounds monthly for Trello if we can't do this one simple thing.


Answers:
author: Dreamsuite Mike
body: Hi,

As a Trello consultant who works with hundreds of automations for many clients, I really feel you pain. Unfortunately, I don't expect it to ever change. I use command libraries to help organise things a little better and reduce the 1 by 1 duplicating of automations. If you aren't already, I advise looking into using automation libraries

<https://support.atlassian.com/trello/docs/working-with-command-libraries/>

For any of the Trello team who see's this post, Monday.com automations get duplicated with boards, which is an entirely logical approach! please take note...
Command +C, +X & +V Broken in edit mode?
Asked by Miguel Guajardo:

Is it just me, or has a change been made that no longer allows me to use Command +C, +X or +V in the edit mode of the description or comment on a card?

Previously, when editing a description or comment, I could use these short cuts to copy, cut and paste as normal. Now as of yesterday, when using these shortcuts when editing, in the case of +X, the selected text is removed, but the card url is copied and placed into the clipboard, which then is pasted when I use +V.

This made Trello completely useless for me as I could no longer perform basic editing functions... UNTIL I discovered basic editing still works in Safari. Hoping to see if anyone else has experienced the same issue.

Environment:

2 16" MacBook Apple M1 Pro 2021 laptops  
Chrome Browser (works in Safari)

1 Windows 10 computer  
Chrome \& Firefox latest browsers.


Answers:
author: Gaurav Kataria
body: Thank you reporting it, Miguel. A fix has been deployed.

comments: author: Miguel Guajardo
body: Thanks for the quick resolution!


author: Robert Talbert
body: Has this been fixed? When I use Command-C on Chrome (119.0.6045.199) on a Mac it copies the card but then inserts it as an attachment to the card that was just copied.

comments: author: Gaurav Kataria
body: Robert, when you copy a card to the clipboard and paste it to the same card again, then it does indeed add it as an attachment. That is expected behavior. Are you observing that an attachment is being inserted without you actually pasting the card (i.e. before you even press command-V)?


author: Robert Talbert
body: I think I figured it out, I didn't realize you had to move the mouse pointer to get the card to paste to a different location. (That's not the behavior of Ctrl-V in most software) Thanks


author: Dreamsuite Mike
body: Hi [@Miguel Guajardo](/t5/user/viewprofilepage/user-id/5373555) [@Quells T](/t5/user/viewprofilepage/user-id/5269334)

Although Atlassian folk in the Trello team browse and contribute to this community, to ensure they are aware were of this, please can you report it as a bug here:

<https://trello.com/contact#/>

comments: author: Miguel Guajardo
body: Thanks, I will bookmark this for future reference.


author: Quells T
body: I am experiencing the same issue and have also made a recording of it.

<https://www.youtube.com/watch?v=5DtHW2gMaGg>

Definitely would like to get more eyes on this
Is there no easy way to simply change the color of a line of text on a Trello card?
Asked by Sean Miller:

We copy emails sent and received from multiple clients on a daily basis and would be nice to be able to just highlight a line from an email and change the color of the text to quickly identify who was "speaking" at any given point in a conversation. This seems like a really simple thing to add to the programming for Trello, but I can't find the ability anywhere - even with an add-on or PowerUp or whatever you call the third party improvements.


Answers:
author: Dreamsuite Mike
body: Most systems I've worked with, whether it Trello, Monday.com, Hubspot, Clickup...I haven't seen one that can do what you're asking...There is one simple work around that may work for you and one I use a lot.....Use Emoji's  

?????????????

You could possible look at something like Pixiebrix for it:

<https://docs.pixiebrix.com/tutorials/developer-tutorials/beginner/web-highlighter-tutorial>

([@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248))

comments: author: Sean Miller
body: Thanks, Mike. It's beyond me why this is a feature that is not just standard in any program like this since you can do all sorts of customization to the cars themselves.
How do i use this for managing client photos?
Asked by Philip Baum:

How do i use trello for client photo for website management


Answers:
author: Dreamsuite Mike
body: Hi [@Philip Baum](/t5/user/viewprofilepage/user-id/5373421)

That is a pretty broad question. I recommend starting by looking at the Trello use cases and Template library:

<https://trello.com/use-cases>

<https://trello.com/templates/>

Look at Power-ups such as:

[Gallery View by Tiny Power-ups Club](https://trello.com/power-ups/61e4b4ca8cc16244f5ae9309/gallery-view-tiny-power-ups-club)

I hope this can inspire you.
Automation issue w/ custom fields
Asked by PL:

I am running into a problem creating an automation:

In List 1 I have all my cards created from a spreadsheet matched w/ custom fields.

One of the custom fields is called UCID-- some cards have a value, others do not.

I am attempting to create a rule for a second List to separate out the cards (into a UCID list and a NO UCID list), but I am not getting results that make sense to me.

For Trigger I am choosing "when a card is added to List 2 w/ custom field UCID complete, move card to List 3 (UCID).

It is sending cards there to List 3 regardless of whether there is a value for UCID or not.

Alternatively, it isn't working if I choose that as w/o complete and sending it to LIST 4 (No UCID).

This seems like it should be easy. What am I doing wrong?


Answers:
author: Dreamsuite Mike
body: Its 11pm where I am and sleepy time but in the morning morining I will provide a answer that uses regex which may work


author: Dreamsuite Mike
body: Hi [@PL](/t5/user/viewprofilepage/user-id/5261107)

Try using...

```
with custom field set...
```

Post back whether that does/doesn't work...

comments: author: PL
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180)I just tried that w/ the custom field (set or cleared) and same thing happened-- both cards w/ a value for UCID and w/o a value were moved to the w/UCID list as though there is no difference between them.

Very confused-- this seems like it would be pretty clear cut.


author: PL
body: Can anyone help me with this? I am stuck.


author: Jamie Edmondson
body: Any chance you could provide a screen shot of the automation rule as you currently have it?


author: PL
body: ![Screenshot 2023-11-29 at 2.28.49 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294524i09D4F12FA2378E64/image-size/large?v=v2&px=999 "Screenshot 2023-11-29 at 2.28.49 PM.png")

[@Jamie Edmondson](/t5/user/viewprofilepage/user-id/5288814) - thank you. One of the trello customer service agents thought this might be too complicated of an ask, though I am unsure how that could be--

It's a basic binary: if there is a value in X then move card to Y. If there is no value in X then move card to Z.

I cannot seem to find definitions of what "complete" "set" or "cleared" mean in regards to the custom field settings for rules. I would be very thankful for any and all help solving this problem.


author: Jamie Edmondson
body: Gotcha. I apologize but I did not notice I was looking at a question specific to Trello. I thought it was Jira. I'm sorry!


author: PL
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180)can you please help me?


author: Dreamsuite Mike
body: Is there a chance that in the 'blank' spreadsheet cells, there is something in there, a space, which is tricking Trello into thinking the field isn't blank?
chekclist and automation
Asked by Camille Dorioz:

Good day,

Hope this mail find you well.

I am struggling with an automatization in Trello.

I am trying to implement a rule in project boards : when I am checklist item is assign to me, create a card in my list Inox in my To do list Board.

I know it is possible to create this type of card creation automatization, it's the trigger that I cannot found.

Hope you can help me

Camille


Answers:
author: Dreamsuite Mike
body: Hi [@Camille Dorioz](/t5/user/viewprofilepage/user-id/5373389)

Please go to <https://trello.com/contact#/> and select feature request. I have asked for this many times through many channels and no such luck. There is a trigger for date being added but not member and it doesn't make sense why it is not there.

The more people who contact them, at least it will raise the visibility of the issue.

In the meantime, I am looking at possible workarounds using the Trello API but it's not huge on my priority list (it is probably higher on my list than it will be Trello's ?)

comments: author: Camille Dorioz
body: okay i'll do it ! that's too bad, it seems to be an easy feature to integrate for them !

thanks


author: Camille Dorioz
body: Trello support answer :

I'm afraid you didn't find that trigger because it really doesn't exist in out automation currently. The closest one you could find is "When [@username](/t5/user/viewprofilepage/user-id/1677494) is added to a card"  


author: Dreamsuite Mike
body: I love the Trello support team, they do an amazing job but I have to say, thats a pretty lame answer. We know it doesn't exist but it really should exist!

Sorry I couldn't be more help at this stage but if I get a working solution with the Trello API, I'll be straight back on here to let you know.

Mike
Sobre las automatizaciones.
Asked by Alberto Peral:

Hola.  

Tengo varias dudas sobre las automatizaciones y los planes de pago.  

El plan est?ndar puede tener 1000 automatizaciones al mes, pero ?C?mo se cuentan esas automatizaciones??Una disparador con varias acciones equivalen a una automatizaci?n o tantas como acciones?  

Si yo tengo plan de pago est?ndar y en mi tablero hay varios usuarios con plan de pago gratuito, ?se cuentan las 1000 automatizaciones para todos?

Gracias.


Answers:
author: Dreamsuite Mike
body: Hola [@Alberto Peral](/t5/user/viewprofilepage/user-id/5373350)

Este es el traductor de Google, perd?n por el error.

Puede decir que el activador de automatizaci?n est? vinculado a la ejecuci?n del comando. Entonces, 1000 ser?a el total de automatizaciones que se activan por mes. Las operaciones son cu?ntas acciones ocurren a partir de una automatizaci?n.  
Por ejemplo,

```
when a card moves to list 1, add a yellow label, add me to the card, set due today.
```

cuando una tarjeta pasa a la lista 1, agregue una etiqueta amarilla, agr?gueme, vence hoy.  
Si se ejecuta esta automatizaci?n, ser?a 1 ejecuci?n y 3 operaciones.

<https://support.atlassian.com/trello/docs/butler-quotas-and-limits/>

comments: author: Alberto Peral
body: Muchas gracias!


Tags: automation
Bot?o de anexo
Asked by J?nior Azevedo:

Quando eu tento apertar o bot?o de abrir o restante dos axeno esse bot?o n?o funciona e n?o consigo visualizar o restante dos documentos anexados.


Answers:
author: Erick Doerre
body: Oi J?nior, tudo bem?  

Eu imagino que voc? esteja utilizando o Trello em um dispositivo Android, certo? Semana passada foi reportado um bug no app para Android onde o bot?o de anexo n?o estava funcionando, assim como voc? descreveu.  

A boa not?cia ? que esse problema foi resolvido hoje e voc? s? precisa atualizar a sua vers?o do aplicativo e deveria voltar a funcionar como esperado.  

Obrigado por reportar :)
Workspace filter seems to have disappeared in the cards overview
Asked by Mats Raemen:

Hi all,

It seems like the option to filter on a Workspace when viewing the cards overview has disappeared. Working with Trello in many different companies and contexts, this poses quite a nuisance. Am I missing something? And if not, is there a way to file a feature request?

Thank you!


Answers:
author: Dreamsuite Mike
body: Hi [@Mats Raemen](/t5/user/viewprofilepage/user-id/5373292)

If you are talking about the "Cards" function as shown below, Trello have been tinkering with it recently...

Take a look at this thread:

<https://community.atlassian.com/t5/Trello-questions/How-do-you-change-the-view-your-cards-screen-from-listed-to-show/qaq-p/2534054#M85117>

You can disable the new view here by going here and switching off **New cards page**   

<https://trello.com/labs>

![Screenshot 2023-11-22 093518.png](https://community.atlassian.com/t5/image/serverpage/image-id/293793i66EE311BE733E8A9/image-size/large?v=v2&px=999 "Screenshot 2023-11-22 093518.png")

I think it would also be worth contacting Trello to feed this back. I am going to propose you report as a bug as there is functionality removed that used to be there.

<https://trello.com/contact#/>

![Screenshot 2023-11-27 184919.png](https://community.atlassian.com/t5/image/serverpage/image-id/293795i9446C38767086BBE/image-size/large?v=v2&px=999 "Screenshot 2023-11-27 184919.png")

I'm also looping in [@Erika Storli](/t5/user/viewprofilepage/user-id/4605513)

[@Mats Raemen](/t5/user/viewprofilepage/user-id/5373292) point about this filtering is a very valid one, quite a useful feature for those with multiple workspaces. I also wonder why if it was so quick to switch this on/off within Trello Labs, couldn't there easily be a switch to change from grid to table view straight from the Cards page?

comments: author: Mats Raemen
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180)you are my new hero! Thank you for the quick reply, I have already reported the missing feature as a bug in the page you posted. Thanks you!
Login
Asked by Filip Pau?o:

Hello,

I can?t log in to trello, because email which I have register in my profile doesn?t exist already. So I can?t log in it because I got error message that email doesn?t exist and If I want to change my email adress in my profile I can?t found it, because in my trello app on mobile I am loged in, but I don?t know how can I change my email adress. Can you help me?


Answers:
author: Theodoro Reato
body: Hi Filip,   
Can you submit a ticket through [www.trello.com/contact](http://www.trello.com/contact)?

We'll need some personal information which makes troubleshooting the problem here hard :)

Thanks!
can i turn off edit to my members on a board which only admins can edit ?
Asked by Ahmed FADEL:

i need to disable editing my particepents on the board i need them only to check their tasks and if they checked it it will not affect other particepents but i can saw he is checked this task and other not is this possible ?


Answers:
author: Dreamsuite Mike
body: Hi [@Ahmed FADEL](/t5/user/viewprofilepage/user-id/5372769)

I will start this answer with the same line I use to answer every similar question.

Trello is predominantly an open collaboration platform and was conceived with values and principles closely aligned to those you will find with Agile values and principles. This includes trust and transparency...

This means, with Trello, you will find less ways to impose technical limitations.  
I find the soft approach of group training combined with the transparency of the board and the trust in the team that if someone erroneously checks something, another member feels safe enough to point it out can be just as powerful as technical restrictions...

That doesn't means its impossible. You can retrospectively undo things in automation.

An example of an automation would be:

![Screenshot 2023-11-27 090008.png](https://community.atlassian.com/t5/image/serverpage/image-id/293732iD210CE8A4F769243/image-size/large?v=v2&px=999 "Screenshot 2023-11-27 090008.png")
Right Clicking Over Misspelled Words Not Working Anymore
Asked by Coding Dragons:

I could have sworn we had the ability in the app (not sure about the browser) to right click over misspelled words and revise them. Now it's not working at all. Am I missing something?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

No, you're right, this is something your browser (probably with an extension) does, not Trello.

comments: author: Coding Dragons
body: No it works, there was a glitch in the matrix and now it's all good. Closing the app and restarting fixed most of the glitches.
Unblock profile
Asked by smotrikova_anna:

Good afternoon! I've been using Trello for over 4 years for work and personal purposes. I have very important files stored there. I can't log into my account, it's blocked. I ask you to help me unblock my profile, I really want to continue using your application.


Answers:
author: Ste Wright
body: Hi [@smotrikova_anna](/t5/user/viewprofilepage/user-id/5372698)

I've removed your email address from your post; this is a public forum, so it's best to not post your personal details on here!

Best thing to do is to contact [Trello Support](https://trello.com/contact) for more direct assistance :)

Let us know if this helps!

Ste

comments: author: smotrikova_anna
body: I can't find the link for the question. Can you help? send me a link to submit a question please


author: Ste Wright
body: Hi [@smotrikova_anna](/t5/user/viewprofilepage/user-id/5372698)

Trello Support is via this link: <https://trello.com/contact>

Ste


Tags: atl-rvw