youngmon/atlassian-qna huggingface dataset:
Permission to a Page but not the space
Asked by Lianna DeVries:

I have a couple of external consultants who need access to certain pages in Confluence. I don't want to allow them to see the whole Space. And I don't want to move the pages into their own space (which they could have permission to).

I attempted to put these specific pages under 1 parent page and allow access to that Parent page to the consultants BUT this isn't working unless they have access to the space.

Help!


Answers:
author: Sreenivasaraju P
body: Hi [@Lianna DeVries](/t5/user/viewprofilepage/user-id/1307385) ,

As per my knowledge it is not feasible. Without having permission on space, you can't enable access to the pages of the space.

comments: author: Mikael Sandberg
body: Just to add to [@Sreenivasaraju P](/t5/user/viewprofilepage/user-id/853354) answer, and it is correct that you cannot give users only access to a page (Atlassian are working on [public links](https://www.atlassian.com/roadmap/cloud?status=future;comingSoon&search=public) that would allow anyone to view a page without access to anything else), one option would be to add your external users as [guests in Confluence](https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/). You would still have to give them access to the space, but they do not count towards your licenses.


author: Lianna DeVries
body: I found a way to do this:

* I opened up space permissions to the Consultants (consultant_group) and My Company (confluence_users)
* I created two Parent Pages.
  * Parent PageA: I locked down viewing access to confluence_user group which is all of our internal users.
  * Parent PageB: I left open.
* Now all of my company can see both parent pages. The consultants only see the Parent Page B.
* If I need further locking down by groups, I can add then on the Space level too (example, Project_managment group)


author: Lianna DeVries
body: Essentially, I put all of the Space's pages under 1 page and locked down that page. And allowed the consultants into the space but not that page.


Tags: cloud

confluence-cloud
Tasklist checkboxes are diaplayed as bullets when confluence page exported to pdf or word
Asked by Aruna Vijayan:

Task list checkboxes added on a confluence page. when converted to pdf is displayed as bullets instead of checkboxes. I have observed many such cases since 2014 on different channels. But we have started facing this issue very recently. So not sure why it is reoccurring. Looking for answers.


Answers:
author: Dan Breyen
body: Hi [@Aruna Vijayan](/t5/user/viewprofilepage/user-id/5305183) welcome to the community! I found this issue on Atlassian's Jira site. [CONFCLOUD-29702](https://jira.atlassian.com/browse/CONFCLOUD-29702)

It looks like it was closed due to lack of support. I would bring up your issue with support (support.atlassian.com/contact) and see if they can reopen it, or if it can be addressed in another way. I would expect the PDF export to be WYSIWYG compared to the Confluence page.


author: Dirk Massmann
body: Maybe it depends on the pdf-viewer? I tried it with edge, firefox and adobe acrobat reader and works fine. Used the design-sprint-template and added also intended checkboxes. I think a screenshot of the original confluence page (be sure to anonymize data) and program(s) and system you used could help a lot here :)


Tags: cloud

confluence-cloud
New User receives no mail to finish registration
Asked by Guido Burckart:

New User who received invitation and wants to complete regis. process - get's notification windows "... to finish registration pls. follow link in email sent to adresss (Mailadress)."

Mail-address is correct but user doesn't receive mail.

Had this issue before in regard to another user - I had to shorten the mail-adress - absolutely no clue, why - then it worked.

Thanks for help


Answers:
author: Marc - Devoteam
body: Hi [@Guido Burckart](/t5/user/viewprofilepage/user-id/5305146)

Welcome to the community.

That's seems strange to me when shortening the email address the invite is received.

I would suggest to raise this as an issue at Atlassian Support.

This could be a bug, or the should mention a limitation on email length (my opinion)


Tags: cloud

confluence-cloud
Content by label within an expand
Asked by Helen Arnold:

We have multiple teams

On a page we have an expand sections for each team. Inside each expand there is a Content by label detailing all the processes related to the team

The list of files is rather large per team and a bit overwhelming. The teams want them sub divided down while retaining the one expand per team!

The thought process is each team's expand there will be multiple expands. I have managed to do this by inserting a table (of one column but multiple rows into each teams expand)

However what I have not been able to do is insert a content by label into each of the "sub expand areas)- each time I try the content of labels goes into the top expand area

Does any one have any suggestions (ps I have left the product plan - premium checkbox ticked - but am unsure if this is correct!)


Answers:
author: Brant Schroeder
body: [@Helen Arnold](/t5/user/viewprofilepage/user-id/5305167) welcome to the Atlassian community

Can you share a screenshot of what you have. I would like to try and recreate.

comments: author: Helen Arnold
body: Hi Brant

I attach a screen shot of what we have and what we are ideally looking to achieve

Thanks

Helen


author: Helen Arnold
body: ![Expand by Team (and procedure).jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/298908i7738F2DDBB335D6A/image-size/large?v=v2&px=999 "Expand by Team (and procedure).jpeg")


author: Brant Schroeder
body: [@Helen Arnold](/t5/user/viewprofilepage/user-id/5305167) So to make sure I understand you are trying to have an expand within an expand? If that is the case you can not do that in the new editor.


author: Helen Arnold
body: Thanks Brant for confirming - that is the conclusion I came to.

I will continue with our "workaround"


author: Brant Schroeder
body: [@Helen Arnold](/t5/user/viewprofilepage/user-id/5305167) Can you accept this answer to help others?


Tags: cloud

confluence-cloud
HTML table in Draw.io tooltip: empty space above table
Asked by Kelly Ivens:

I am adding a tooltip to a shape in draw.io.

It seems I can add a html table. The table itself works and looks great.

My only issue is that there is a big empty space off about 2cm above it.

How can I get rid of this space?

If I add the table at the top of the tooltip I got the 2cm space at the top. If I add text first and then the table, I got the 2cm space between the text and the table.

It kind of messes up the view of my tooltip.


Answers:
author: Marija Radovic
body: Hi,

Could you please submit all the details including drawio SEN and print screens to <https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49>?

Thanks,

Marija

comments: author: Kelly Ivens
body: I have submitted a ticket. Thank you!


Tags: cloud

confluence-cloud
Survey macro doesn't work - HTTP 400: Ballot not found
Asked by Adrian SANMIGUEL CALAHORRA:

Morning all,

Anybody know why the survey macro doesn't work? Every time I try to vote, I got the message HTTP 400: Ballot not found.

Best regards,

Adrian.


Answers:
author: Andrii Maliuta
body: Hello [@Adrian SANMIGUEL CALAHORRA](/t5/user/viewprofilepage/user-id/5305152) .

If there are any issues with macro work, they should be written in the LOG files of your Cnfluence at "{confluence_data_home}/log/atlassian-confluence.log" (+ other log files in that folder) and also '**catalina.out'**log file at "{CONFLUENCE_HOME}/logs/catalina.out". The persons that have access to your server can check the logs and see what causes the macro rendering error.

comments: author: Adrian SANMIGUEL CALAHORRA
body: I have identified the reason why it was happening. I have created two surveys on the same Confluence page with the "same questions". It was just a matter of adding a dot on the attribute to be voted and now it works.

![Survey.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/277983iABDF39251D540A46/image-size/large?v=v2&px=999 "Survey.JPG")


Tags: confluence-server

server
Change the icon in the info panel macro
Asked by Kristian ASK:

I have the following macro defined but the icon is still showing. How can I remove or change the info panel icon?

```
<ac:structured-macro ac:name="info">
    <ac:parameter ac:name="icon">false</ac:parameter>
    <ac:rich-text-body>
    <p>&#x1F604; Some text</p>
    </ac:rich-text-body>
</ac:structured-macro>
```


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Kristian ASK](/t5/user/viewprofilepage/user-id/5305110) welcome to the community!

If you want to remove info icon from info panel then just edit your page and click on "Remove emoji" Icon:

![info panel.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/277967iFF85E719BC9F90C8/image-size/large?v=v2&px=999 "info panel.jpg")

comments: author: Kristian ASK
body: I'm using the REST API and don't have that available unfortunately.


author: Sayed Bares [ServiceRocket]
body: [@Kristian ASK](/t5/user/viewprofilepage/user-id/5305110) **Info** macro without icon is just a **Panel** with a bluish background. So your storage format should be something like this:

```
<ac:structured-macro ac:name="panel">
<ac:parameter ac:name="bgColor">#DEEBFF</ac:parameter>
<ac:rich-text-body>
<p>Info without icon</p>
</ac:rich-text-body>
```


author: Kristian ASK
body: How do I change the icon of the info panel using the API? I can't see that there is a parameter for that.


Tags: cloud

confluence-cloud
Can I delete members from a board and have their membership cancelled midway through my annual plan?
Asked by Adriana Cisneros Emerson:

I would like to add an intern to a board, but I want to make sure that I can cancel her account and not get charged anymore by the time her internship ends. Or is there a way to add a member for a monthly plan as opposed to the annual everyone else is getting?


Answers:
author: Alex W
body: Hey [@Adriana Cisneros Emerson](/t5/user/viewprofilepage/user-id/5134729) - unfortunately not.

If you've added someone to your workspace, and adding them incurs a charge as they're not replacing someone who was already in your workspace, then you'll have that seat until your next renewal date.

For your example of adding an intern, if you add them to only one board in your workspace, you won't get charged. However, if you add them to two or more boards, or to the workspace itself, you will be.

If you remove them before the end of the year of billing you won't receive a partial refund for removing them, but at your next renewal date, you'll only pay for the billable users still in your workspace. On top of that, you can remove them, and replace them with another billable user if you wish.
Trying to find documentation on how the People menu item works in JIRA cloud
Asked by Elin Bollhorst:

The teams created here how can I connect them to a JIRA issue?

![JIRA issue People_Team.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/238154i8FFA400D585E8629/image-size/large?v=v2&px=999 "JIRA issue People_Team.JPG")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Elin Bollhorst](/t5/user/viewprofilepage/user-id/4897994) ,

here you can find some information about Teams <https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-team/> .You can't connect a team to a specific ticket.

Fabio

comments: author: Elin Bollhorst
body: Thanks Fabio.

Could you also tell me how I assign a JIRA task to a team as I\`m not able to find this out either. What I have found so far is that it only works if I have defined a plan in the RoadMap.


author: Fabio Racobaldo _Herzum_
body: In Jira, you can't assign a ticket to a team/group but to a single user. Using roadmap you can define which team should to take care of a specific ticket.
attachment
Asked by Teresa:

Hi,

The Attachments option isn't working. I cannot add any attachments to Trello card from my pc.

Thanks for your help


Answers:
author: Rodolfo Moreira
body: Hi Teresa, Welcome to the Atlassian community! I hope you're enjoying Trello.

Your case could be related to a recent bug we're investigating, so I would like to take a closer look at it. Could you please [submit a new ticket](https://trello.com/en/contact#/) with us and select the option "Report a bug"? It would be very helpful to investigate further and report the bug to our development team if this is the case.

comments: author: Teresa
body: Thanks [@Rodolfo Moreira](/t5/user/viewprofilepage/user-id/4542285)

Ticket submitted.


author: Teresa
body: Dear Team,

Ticket resolved. I cleared cookies :)

Thanks for the suggestion list.
Auto completion of a custom field
Asked by Guy Varendonck:

Hello,

I am using Trello buttler to automate adding lables due date completion date etc on our workload board. I am also looking at buttler ability to recognise patterns but I cannot see from the documentation on patterns and variables if you can auto fill a custom field from a recognised pattern in the cad description. What I am trying to achieve is

when a card with a description containing W-{\* } is added to the board X set custom field "Widget to W-{\* }. Is this possible? I have not managed to make this work and just wondering if I am missing something.


Answers:
author: Theodoro Reato
body: Hey Guy,

Welcome to the community,

You're able to set a similar trigger with:

![Screenshot 2023-02-07 at 10.19.35 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/238646i892F160E57461C3C/image-size/large?v=v2&px=999 "Screenshot 2023-02-07 at 10.19.35 AM.png")

This will also be triggered by cards renamed to the description you add on the field. You could add "W-" or "W-{\*}" they'd work equally to trigger cards with a name such as W-1234.

Then for your action you could add a label or a pre-created label with a text in the Add section.

![Screenshot 2023-02-07 at 10.25.45 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/238648i954E7A58256600D0/image-size/large?v=v2&px=999 "Screenshot 2023-02-07 at 10.25.45 AM.png")

Right now it's not possible to add a label with the same name of the triggered card,

Let me know if that helps you, :)

comments: author: Guy Varendonck
body: Thx I will try your suggestion
Share my calendar link
Asked by Nicola Fabro:

Hi everyone!

I have a problem with Trello... I need to share my editorial calendar for a project I made, but the link is visible only if you login or register to Trello. How can I create an open link accessible to guests that aren't registered or logged in?

Thank you very much,

Nicola


Answers:
author: Alex W
body: Hey [@Nicola Fabro](/t5/user/viewprofilepage/user-id/5137945) - welcome to the Community!

You can try making the board public, which means it's visible to everyone on the internet if they have the URL to your board.


Tags: link

share
Lifespan of workspace data for Trello Premium Account
Asked by Jeyan:

Hi Team,

We assume for the Trello premium account the workspace data( boards, views, cards in the board, activity log, member data) will remain until the user deletes it.

I couldn't find any specific link stating this. Can you help me find a link related to this?

Thanks,

From OpenAI ChatGPT ?

*The length of time that Trello board data will remain in a Trello premium account depends on the specific account and its usage.*

*Trello has a data retention policy which states that data will be kept until the user deletes it or until Trello determines it's no longer needed for legal, regulatory, or internal business purposes. Trello also states that they will retain user data for as long as the user has an active account.*

*If you have any concerns about the retention of your Trello data, it's best to reach out to Trello support for more information.*

*Here's the link for Trello's Data Retention Policy:<https://trello.com/legal/privacy>.*

But there is no such link.


Answers:
author: Oliver S
body: Hi Jeyan, hope you're doing well! :)

The following link should help explain how data deletion is handled: [https://trello.com/en/legal/security#:\~:text=Data%20Deletion%20%2D%20Termination%20of%20Agreement](https://trello.com/en/legal/security#:~:text=Data%20Deletion%20%2D%20Termination%20of%20Agreement) - specifically under the headings 'Data Deletion - Termination of Agreement' \& 'Data Deletion - User Personal Data'.

The 'Backup Storage' outlines the policy for backups.

comments: author: Jeyan
body: Thank you for responding.

I saw that link. It talks about what happens to the data once the contract has expired or the user got deleted.

It's not stating anything directly that the data remains available until the contract expires or the user gets deleted. Just wanted to confirm that all the data will be available as long as we hold the valid contract.


author: Oliver S
body: Hi Jeyan, the data is only deleted on our side if the user deletes it.

If it helps - even if you were to downgrade from Premium to Free (which has a 10 board limit), the 10 most active boards would stay open, but the rest would be closed (not deleted). See <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>:

> If you decided to downgrade to the free plan, you'll see a list of the 10 most active Workspace boards that will remain open, and any other boards will be [closed](https://help.trello.com/article/777-closing-a-board) but not deleted. Extra boards can be closed prior to downgrading or moved to a different Workspace.


author: Jeyan
body: .


Tags: premium
cooperation with Trello
Asked by Khrystyna:

#### Hello, Trello! {#toc-hId-205620725}

#### My name is Khrystyna, and I am an assistant at the center for young people with mental disabilities Dream Workshop in Lviv, Ukraine. {#toc-hId--1601833738}

#### The Workshop is place where we gather with boys and girls with autism, Down syndrome, or other intellectual disabilities. We spend time together and learn new skills so that they become as independent as possible. Our students, with assistants and volunteers, socialize and train household skills, engage in creativity, go on excursions, and do their activities. {#toc-hId-885679095}

#### Therefore, an integral part of our work is planning, distribution of responsibilities, and developing and implementing new projects. As our team grows, the planning process becomes increasingly complex. {#toc-hId--921775368}

#### But the Trello app makes our work much more manageable. Thank you a lot for that! {#toc-hId-1565737465}

#### And we have tremendous changes and plants shortly, so your application in an extended version would benefit us! {#toc-hId--241716998}

#### We would be infinitely grateful for the promotion of even more convenient and high-quality work for our team. {#toc-hId--2049171461}

#### It would be great to receive your support. We are ready for any cooperation. {#toc-hId-438341372}

#### We know that with your support we will create a better life for many people. {#toc-hId--1369113091}

#### Thank you for reading this letter to the end, and we look forward to your reply! {#toc-hId-1118399742}

#### Have a good day! {#toc-hId-541815878}


Answers:
author: Alex W
body: Hi [@Khrystyna](/t5/user/viewprofilepage/user-id/5137778) - welcome to the Community!

It sounds like you're looking for a non-profit discount for Trello. I've raised a ticket on your behalf for you to chat with our billing and sales team about this, this ticket is CA-2193662, and you'll receive all updates about it via email.

In the meantime, you're welcome to try a 14 day free trial of Premium at <https://trello.com/free-trial>
Finding cards belonging to a particular staff member
Asked by Laura Moore:

Is there any way I can find all of the open jobs belonging to a particular staff member? They are not a "member" on the cards but are supposed to be adding information, they have been @ on the job so have received requests for information on the cards.


Answers:
author: Oliver S
body: Hi Laura, welcome to the community! :)

If they're not a member on the cards, you could try filtering by keyword and referencing the name of the users per these steps: <https://support.atlassian.com/trello/docs/filtering-for-cards-on-a-board/#Filtering-by-keyword>. :)
Butler automation doesn't work
Asked by St?phanie Villard:

Hello,

I can't use the automation in Trello, because when I try, I have an error message : "Unable to complete setup. Please refresh the page and try again".

But I tried, I tried, ..... and nothing work :-(

Please help me !

Thank you


Answers:
author: Raymond Wang
body: Hi [@St?phanie Villard](/t5/user/viewprofilepage/user-id/5137647), could you fill out a request for help here so we can try to see what's going on? <https://support.atlassian.com/trello/>
Overview "My Day"
Asked by Thomas:

Hello, i need a help to structure my work day. In the morning i would like to have a look to different workspaces and Boards. Some cards i want to mark for "My Day". These Cards should be aliased to the Board "My Day". Than i have a great overview about my todays workload.

Its equal to Microsoft ToDo, but what i dont like there is that "My Day" will be cleaned up at the end of the day. (and no canban ;-)

Can some one help me?

Thanks Thomas


Answers:
author: Valerie Knapp
body: Hi [@Thomas](/t5/user/viewprofilepage/user-id/5137613) , thanks for your question and welcome to the community.

I would try using Labels - [4 Ways to use Labels for Trello that will Make You Productive (kimberlyannjimenez.com)](https://kimberlyannjimenez.com/trello-labels-tutorial/)
New changes to adjusting the text in the description box
Asked by Scott Thomson:

How in the hell do you turn off the new text format. This has absolutely destroyed all of my created descriptions boxes. When you copy something from the description box to paste it to an email, the format is an absolute mess. Trello needs a phone number, this is a joke and this has turned my work upside down, which is the exact opposite of what Trello is suppose to do.


Answers:
author: Nic Brough -Adaptavist-
body: Atlassian don't do 'phone support, it's a massive waste of their time. They ask people to contact support via raising issues with them directly (and then they'll pick up the 'phone if that's the best way of supporting the customer in each different case)

Most of their applications are supported via <https://support.atlassian.com/contact>, but Trello also has <https://trello.com/contact> - use the last option to contact support (the other three will take you to docs or back here to the community) and it will go straight to the Trello support team.


author: Asha Goyal
body: If you are experiencing an issue with the text format in Trello, I would recommend reaching out to Trello support for assistance. They should be able to help you with the issue you're encountering and suggest a solution.

comments: author: Scott Thomson
body: how do I reach them??


author: Asha Goyal
body: [@Scott Thomson](/t5/user/viewprofilepage/user-id/5137458)

<https://trello.com/contact>
Trello checklist problem
Asked by Babak:

Hi there,

My board activity shows the checklist for some cards is adding repeatedly . When I open the card I can see the checklist periodically add and remove automatically !!! Anybody knows how can I fix it?

This happened only for a few cards . The one I moved to the other list reverted to the previous list after a couple of seconds.


Answers:
author: Babak
body: F


Tags: checklist