youngmon/atlassian-qna huggingface dataset:
Bamboo Performance is Very Bad
Asked by Luminai:

Hello,

I'm having serious performance issues with Bamboo. Page loads take upwards of 20 seconds. I have increased the max java memory heap to 2048MB but it isn't helping. Is there anything else I can try to increase performance?

I'm running Bamboo 6.2.2 on Windows Server 2012 R2.


Answers:
author: Luminai
body: I am now running 6.3.0 and I'm still having issues. As a result we still haven't really used Bamboo. At this rate we might consider moving to jenkins.

comments: author: Jeyanthan I
body: Hi Frans,

We might need more information from you. Let me create a support ticket for you and followup from there.


author: Christian Glockner
body: Hi Frans,

Are you seeing high CPU usage at the time you're observing poor performance? What backend database are you using?

Cheers,

Christian

Premier Support Engineer

Atlassian

comments: author: Luminai
body: CPU usage is minimal, between 1 and 5%. I'm using MySQL as a database back-end


author: Przemek Bruski
body: We'd need thread dumps to analyze this issue.It would be best if you contacted support.

comments: author: Luminai
body: I can't contact support due to having a starter license. I'm being redirected to the community.


author: Tayyab Bashir
body: Are you running it standalone or is it deployed in Tomcat?

comments: author: Luminai
body: I have installed the standalone.


author: Tayyab Bashir
body: I think there was some performance issues with standalone on Windows Server 2010 though.

Do you think you can try [deploying it on Tomcat](https://confluence.atlassian.com/bamboo/using-tomcat-with-bamboo-for-continuous-deployment-305759758.html)? To test out and see if the issue still persists?


author: Luminai
body: I'll try and see if I can get some results.


author: Luminai
body: [@Tayyab Bashir](/t5/user/viewprofilepage/user-id/510284) The link you provided is for deploying applications into tomcat using Bamboo. The supported platforms page also states that the only supported configuration is the bundled tomcat server.


Tags: performance
Linking Jira User Directory to Bamboo
Asked by Luminai:

Hello,

I am trying to link the Jira user directory to bamboo. I have followed [this](https://confluence.atlassian.com/bamkb/using-jira-as-the-external-user-repository-for-bamboo-590256784.html) guide to set it up but when I press save it redirects me to the login page of bamboo and after I log in again, with the bamboo admin, it seems it hasn't saved the settings at all and I can start all over again. Am I missing something?

I'm using Bamboo 6.2.2 and Jira 7.5.1


Answers:
author: Luminai
body: It seems that after linking Bamboo to Bitbucket it magically fixed itself. Not sure what happened but it's working now.
Running Bamboo Specs behind proxy towards server?
Asked by stpork:

Does anyone have ideas how one can run Bamboo Specs behind proxy?

The setup is such that there is a proxy between machine I am running Specs at the actual Bamboo server. Currently it just cannot connect. Java opts do not help (e.g. -Djava.net.useSystemProxies=true, -Dhttp.proxyHost=..., etc). To me it looks like Specs / Bamboo API tries to establish a direct socket connection bypassing any proxy. At the same time other tools like Web UI, CLI for Bamboo perfectly work through with same server through same proxy (using java.net.\* methods I assume).

So any clue? Thanks in advance.


Answers:
author: Raffi Enficiaud
body: I am having the same issue, could not make anything work (also does seem to discard any maven settings.xml configuration concerning the proxy).


author: Edwin Kyalangalilwa
body: Try information on this link.

<https://community.atlassian.com/t5/Bamboo-questions/How-to-configure-proxy-server-settings-in-Bamboo/qaq-p/202336>

comments: author: Raffi Enficiaud
body: This does not help
Unable to access bamboo( Unable to compile Soy template at:...)
Asked by Manish Sharma:

Hi

For last 15 hrs we are keep getting attached error message.Stopped and started bamboo service but no success. Can someone assist ![unable to start bamboo_Oct27.PNG](/t5/image/serverpage/image-id/8423i8285A8D2525306A8/image-size/large?v=v2&px=999 "unable to start bamboo_Oct27.PNG")


Answers:
author: Robert W
body: Hi Manish,

This can occur when the Shared Access Layer (SAL) is not being enabled due to a timeout during startup.

Can you try the solution outlined in the following article:

[Unable to compile Soy template in plugin module](https://confluence.atlassian.com/bamkb/unable-to-compile-soy-template-in-plugin-module-830283556.html)

comments: author: Manish Sharma
body: Hi Robert

Thanks fro suggesting this solution. After going through with suggested article, I have one clarification. :

1. Per the step 3, from suggestion solution URL

<https://confluence.atlassian.com/bamkb/unable-to-compile-soy-template-in-plugin-module-830283556.html>

Add the JVM parameter

SETENV.SH

    CATALINA_OPTS="-Datlassian.plugins.enable.wait=300 ${CATALINA_OPTS}"?

Do I need to add above line in SETENV.SH file anywhere?

2) Per step 4,

And then, clean the cache by removing the directories below BAMBOO_HOME/caches.  
![](https://support.atlassian.com/images/icons/emoticons/warning.gif) This will remove cache files only. It will not permanently remove any plugins. These directories will be recreated during the next Bamboo startup

can you pls confirm if I need to delete all folders which are listed below bamboo_home(D:\\Bamboo\\bamboo-home). As this steps asks to delete these folders hence I want to double check. I have attached an screenshot so that you can see and confirm if all folders listed below D:\\Bamboo\\bamboo-home\\caches folder needs to be deleted.

Surprisingly, our scheduled Bamboo builds are getting executed fine but its terrible slow when we try to access Bamboo page from browser( many times it doesn't even open)

Really appreciate your quick response and I believe we are close to fix this one.

Thanks

Manish![Bamboo_Soy_Template Error_Oct30.png](https://community.atlassian.com/t5/image/serverpage/image-id/8578iB422F753D55CF6C7/image-size/large?v=v2&px=999 "Bamboo_Soy_Template Error_Oct30.png")


author: Robert W
body: Hi Manish,

It looks like that article I linked you to needs to be updated.

Rather than CATALINA_OPTS, edit the following line to add the -Datlassian.plugins.enable.wait=300

```
?: ${JVM_SUPPORT_RECOMMENDED_ARGS:=""}
```

so it looks like this:

```
 : ${JVM_SUPPORT_RECOMMENDED_ARGS:="-Datlassian.plugins.enable.wait=300"}
```

regarding your second question;

do NOT delete the folders highlighted in your screenshot. Navigate into the bamboo-home/caches/ folder. Then delete the contents within there.
Access tickets without logging in to the portal
Asked by Jonathan Harnly:

I have my helpdesk setup where users don't need to log into to view the status of their ticket or submit one. When i have tested this it says i need to log in . How do i make it where they do not have to log in but can see their ticket without logging in. I have my system giving them the public link to their ticket but it still says this. A screenshot of my permission settings is included ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/308466i56B9C09AEA70D799/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/308467i8E68D124D56CE004/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Jehan Bhathena
body: Hi [@Jonathan Harnly](/t5/user/viewprofilepage/user-id/5437427) ,

<https://community.atlassian.com/t5/Jira-Service-Management/Allow-users-to-create-ticket-as-anonymous/qaq-p/1974279#M100837> you can check this link for details of the use case mentioned.


Tags: cloud

jira-service-management

jira-service-management-cloud
Update Custom Field on Issue Creation
Asked by Roger Hall:

When an issue is created, we want to take the summary of the issue and place that into a custom field called Global Summary. We will then use that field in a custom notification sent to the user.

We created an automation, but it is not putting the summary into the custom field. Need some help with this.

This is being done in a Sandbox FYI

When: Issue created

Then: Re-fetch issue data

And: Re-fetch issue data

And: Re-fetch issue data

And: Edit issue fields (global summary)

The automation rule should run fine, but it is not running at all.


Answers:
author: Jack Brickey
body: Hi [@Roger Hall](/t5/user/viewprofilepage/user-id/5417439) ,

it would be best if you could provide a screenshot of your automation rule as well as the audit log when the issue triggers assuming it does in fact trigger. With that said, do you want to make sure that you use the following to update your custom field.

action: edit issue, and select your custom field to edit

use the following as the value to set the field to...

{{issue.summary}}

now with that said I'm not exactly sure why are you need a custom field just so you can copy the summary into it. If your automation rule sends out an email, then you could simply add that same smart value are presented above into the body of the email.


Tags: cloud

jira-service-management

jira-service-management-cloud
Customer Accounts Issue after migration
Asked by Kevin Price:

We just did a migration (8pm last night CST) from JIRA server to cloud and our customers data returns nothing when we try to view profile. Any help to recover or fix this without having to invite and confuse several hundred clients?


Answers:
author: Jehan Bhathena
body: Hi [@Kevin Price](/t5/user/viewprofilepage/user-id/5405910) ,

Perhaps you can attach a Screenshot of the error or the missing profile's UI, based on that we can try to help out with more relevant information.


Tags: cloud

jira-service-management

jira-service-management-cloud
Using Teams and Slack simultaneously with Atlassian Assist in JSM
Asked by Shalabh Chaudhri:

As I understand, only one chat mechanism can be linked to JSM.

What do folks do in terms of linking up JSM (via Atlassian Assist) to customer channels in Slack and Teams simultaneously?


Answers:
author: Fabian Lim
body: Hi [@Shalabh Chaudhri](/t5/user/viewprofilepage/user-id/5297917)

One option is to have nextup which is a plugin that has similar functionality running simultaneously. Link: <https://www.nextup.ai/>

Fabian


Tags: cloud

jira-service-management

jira-service-management-cloud
Deleted Duplicate Custom Fields are still showing up as an option from Advance Search
Asked by andylee:

Hello,

I'm not sure if I deleted the Custom Field correctly. We accidentally created multiple duplicate fields and when we realized it, we deleted them in the Request Type window on both the form as well as the side panel. After deleting them, they are still displayed in Advance Search. Is the a way to remove it from the Advance Search or did I delete the custom field incorrectly.

In my image, when I enter for "First Name" in the advance search bar there are 2 "First Name" options displayed.

Your help is appreciated.![Screenshot 2024-02-23 at 9.20.26?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/308424i92124346E4116788/image-size/large?v=v2&px=999 "Screenshot 2024-02-23 at 9.20.26?AM.png")

Thank you,

Andy


Answers:
author: Jack Brickey
body: Hi [@andylee](/t5/user/viewprofilepage/user-id/4335662) .

in this situation here is what I do:

* rename one of the dups so it is discernible from the other custom field. Example change one to "First Name DUP".
* Run a query for all issues where: "First Name DUP" is not EMPTY. You will want to copy the contents of First Name DUP in each issue to the "First Name" field as it will be the one that remains.This can be done a number of ways: manually 1-by-1, bulk edit(s), or a manual Automation rule to copy the contents over (my vote).
* Verify the final results and when happy clear the contents of "First Name DUP" for ++all++ issues.
* Delete the First Name Dup field

comments: author: andylee
body: Hello Jack,

I've deleted that incorrect field but it is still displayed from within Advance Search. I've deleted it from the Fields side panel of the Request Types screen. Is there another location that I can delete this field?


author: Jack Brickey
body: Are you sure that field does not exist in other projects or maybe as a CMP custom field? Can you run a query for all issues using each variant and report findings?


author: John Funk
body: Hi Andy,

Make sure you clear them out of the Trash.


author: Joseph Chung Yin
body: [@andylee](/t5/user/viewprofilepage/user-id/4335662)

To supplement what [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) and [@John Funk](/t5/user/viewprofilepage/user-id/7148) stated, the key is to ensure that all the issues that have values against the duplicated field are handled properly (i.e. update those issues field values to the correct field). Afterward, delete the duplicate field from the Settings \>\> Issues \>\> Custom fields UI from the system.

Once the above actions are completed, you will no longer see the duplicate field in the search functionality.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: andylee
body: Hello Joseph,

We are using Team Managed Project. Does this apply?


Tags: cloud

jira-service-management

jira-service-management-cloud

team-managed-projects
Dynamic Calendar in customer service requests
Asked by ldavis2:

When building a facilities service request form for customers, is there a way to make the request dates in the calendar more dynamic? We have a need for black out dates, limiting the number requests per date, having a 2 work day buffer, 2 week buffer for weekends and 1 month buffer for holidays.


Answers:
author: Kris Dewachter
body: Hi [@ldavis2](/t5/user/viewprofilepage/user-id/5437195) ,

Welcome to the community.

As far as I know, there is no way to interfere in the behaviour of the date picker.

There is also no possibility in the Request form to check on date values.

I guess you could do some validation in an automation rule, but that only is possible after the ticket is created.

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Bitbucket is down
Asked by Abhishek Mavani:

Hi guys,

The bitbucket pull request page and pipeline page are not accessible. It continues loading. Yesterday it was down. Is the pipeline service down again?


Answers:
author: Laurie Sciutti
body: Hi [@Abhishek Mavani](/t5/user/viewprofilepage/user-id/4423604) \~ <https://bitbucket.status.atlassian.com/>

![Snag_221f1016.png](https://community.atlassian.com/t5/image/serverpage/image-id/308423i9A52515B46D9680C/image-size/large?v=v2&px=999 "Snag_221f1016.png")


author: Marc - Devoteam
body: HI [@Abhishek Mavani](/t5/user/viewprofilepage/user-id/4423604)

No issues, regarding the information from [Atlassian Status](https://status.atlassian.com/)


Tags: cloud

jira-service-management

jira-service-management-cloud
Crear ticket apartir de un mensaje que le llega a un correo
Asked by Jhael Gomez:

Crear ticket apartir de un mensaje que le llega a un correo, como puedo resolver este esenario o tenemos alguna documentacion.


Answers:
author: Trudy Claspill
body: Hola [@Jhael Gomez](/t5/user/viewprofilepage/user-id/4983616) ,

Si desea crear el problema en un proyecto de Jira Service Management, consulte esta documentaci?n:

<https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/>

Si desea crear el problema en un proyecto de Jira Software, consulte esta documentaci?n:

<https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/>

---

Hello,

If you want to create the issue in a Jira Service Management project refer to this documentation:

<https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/>

If you want to create the issue in a Jira Software project refer to this documentation:

<https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/>

> Create ticket from a message that arrives in an email
>
> Create a ticket from a message that arrives in an email, how can I resolve this scenario or do we have any documentation.


Tags: cloud

jira-service-management

jira-service-management-cloud
Issue with Child Tickets/Subtasks not Copying Parent ticket
Asked by Kishor Mudhili:

Hello Team,

how to copy information from Parent ticket to Subtask/child tickets using Automation Rules ? could you please share the script


Answers:
author: Marc - Devoteam
body: Hi [@Kishor Mudhili](/t5/user/viewprofilepage/user-id/5310742)

So within an automation rule based on issue creation, you would need to check if the issue is a sub-task, then you need to retrieve the paren and then you are able to copy informaiton from the parent.


author: Martin Bayer _MoroSystems_ s_r_o__
body: Hi [@Kishor Mudhili](/t5/user/viewprofilepage/user-id/5310742) , do you want to bind the operation to any action like "Parent issue updated"?

comments: author: Kishor Mudhili
body: no. I don't want to sync anyting between both issues. only when I tried to create ticket from Parent- all parent information ( perhaps Selected field ) should be copied to child issue.


author: Martin Bayer _MoroSystems_ s_r_o__
body: [@Kishor Mudhili](/t5/user/viewprofilepage/user-id/5310742) ok, so you already have an automation which creates subtasks, is that correct?


author: Kishor Mudhili
body: [@Martin Bayer _MoroSystems_ s_r_o__](/t5/user/viewprofilepage/user-id/527698) not created yet. im not sure how to create Automation for this . please help me


Tags: cloud

jira-service-management

jira-service-management-cloud
What is the JQL to show the issues which has multiple values in the field Organizations(Custom Field
Asked by Jakeer:

Hello Team,

Can you help us with the JQL which shows all the issues with the multiple values in the Organization field which is a custom field.

Also we need not to hard code the query.

Example: Organization IN( A, B) we can achieve this.But suppose we have n-number of organization vales means every time we need to hard code it. Instead of that we need a JQL which shows all the issues without hard code which has multiple values in the Organization field.

Any quick suggestions will be more helpful.

Thanks,


Answers:
author: Marc - Devoteam
body: Hi [@Jakeer](/t5/user/viewprofilepage/user-id/5437123)

There is no JQL function for your request.

JQL is just like SQL searching for values in an issue, not hte number of values in a filed

comments: author: Jakeer
body: Hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) ,

Thanks for your response.

I need a JQL which shows all the issues, which have multiple values in the Organization field(Custom Field).


author: Marc - Devoteam
body: Hi [@Jakeer](/t5/user/viewprofilepage/user-id/5437123)

As I mentioned, this can't be done be JQL on fields with values only if number fields are used.

So you could create a number field and and an automation that if a value is added to the number field can be raised by 1.

Then you can have a JQL based on the value of the number field and that should give all the issues where the Org field has more than one value.


author: Jakeer
body: Hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) [,](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3796976)

Can you plz help me with the Automation rule.

Thanks,


author: Marc - Devoteam
body: Hi [@Jakeer](/t5/user/viewprofilepage/user-id/5437123)

See this simple example

![Screenshot 2024-02-28 at 11.22.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/309416i6EEEDEE038E48D1F/image-size/large?v=v2&px=999 "Screenshot 2024-02-28 at 11.22.24.png")


author: Jakeer
body: Hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Thanks for the automation rule.

Number field and Organization fields are different right, How can we run a JQL with it.

If you don't mind can you help me with the JQL also. It will be more helpful.


author: Jakeer
body: Hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Did you get any chance to look into my previous message.

Thanks,


author: Marc - Devoteam
body: HI [@Jakeer](/t5/user/viewprofilepage/user-id/5437123)

These are different fields, Yes.

What is you exact question on the JQL.


Tags: cloud

jira-service-management

jira-service-management-cloud
I need a Number Field in a Service Request form to add up the scores of other number fields
Asked by Anita Lowe:

I have 7 Number Fields, with an option of entering between 1 - 10.

I'd like to set up an automation to calculate the sum total of those fields into another Number Field:

Regulatory

Credibility

Risk of lost income

Cost reduction

Paid change

New income

Build cost (based on T-shirt size)

Total reward score

Is this possible?

I've tried using Automation, but I'm not sure what I need to input.

I found a script from someone using a more complex calculation and I've tried to make it work for adding numbers. What am I doing wrong?

{{#=}}({{Risk}} + {{Cost}} + {{Paid}} + {{New}} + {{Build}}){{ }}


Answers:
author: Uday Kiran Bhaviri
body: <https://confluence.atlassian.com/automation074/working-with-numbers-1141481068.html>

You can try this in the automation


Tags: cloud

jira-service-management

jira-service-management-cloud
how to skip peer reviw approvals from Change request WF
Asked by Kishor Mudhili:

I want to skip Peer review change request. I tried with automation rules but not working.

I'm getting below error message

![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/308391i20FF994A60CBB9CA/image-size/large?v=v2&px=999 "Capture1.PNG")![Capture11.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/308392iCAB5419447AF979D/image-size/large?v=v2&px=999 "Capture11.PNG")note: same workflow I'm using for diff changes so I cannot modify the WF. I want to achieve via Automation


Answers:
author: Marc - Devoteam
body: Hi [@Kishor Mudhili](/t5/user/viewprofilepage/user-id/5310742)

What is the requirement that is set in the approval setting on the status in the workflow as this needs to be fulfilled.

Otherwise even an automation rule will fail.

comments: author: Kishor Mudhili
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

if I applied Similer automation to Service requests it's working with **Transition** activity .

what I suspect , in peer review few fields are mandatory, So it's not working . Is it that case ?


author: Marc - Devoteam
body: Hi [@Kishor Mudhili](/t5/user/viewprofilepage/user-id/5310742)

Yes, if your workflow requires information based on validators and/or conditions, this won't work.

Also if your approval requires a minimum of approvers within the approval step this needs to be true as well.


author: Kishor Mudhili
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) agreed


Tags: cloud

jira-service-management

jira-service-management-cloud