youngmon/atlassian-qna huggingface dataset:
Opsgenie webcal subscription does not pick up changes in schedules
Asked by Hercule Poirot:

Hello,

I am testing the OpsGenie calendar sync and I had questions on how schedule changes get published to a subscribed webcal URL ?

For example:  
Lets assume user 1, user 2 and user 3 are in a rotation:

1. User 1 exports the calendar (using the webcal URL) to his Google Calendar -\> ***This works fine***
2. Some changes occur on the schedule ++**after**++ the subscription in the prior step, such as :
   * User 1 overrides User 3 on a few shifts
   * User 2 leaves the company and a new user - user 4 - replaces user 2 in all shift.
3. I expected the subscribed calendar in step 2 to ++automatically++ reflect all these changes ***-\> This does NOT work.***

**Questions**

1. Do subscribed webcals always reflect the changes in schedule? OR
2. Is the user required to re-subscribe periodically to get the latest changes?

The documentation does not say and I did not find any previous discussions on this topic.

Thanks in advance


Answers:
author: John M
body: Hi Hercule,

Google only pulls iCal updates once every 12 - 24 hours, which is why you are not seeing the updates reflected on your calendar. There have been some custom [scripts built](https://github.com/derekantrican/GAS-ICS-Sync) for this purpose, which may help you get closer to real-time results.

comments: author: Hercule Poirot
body: Thank you so much!


Tags: cloud
Is there a way to have opsgenie notifying in our slack channel when the oncall schedule/shift rotate
Asked by Sumit Kumar Satapathy:

We get notified on the app but then have to manually update the slack channel that X person's schedule is ending and Y person's scheduled has started. Is there an automated way to do this?


Answers:
author: Nick H
body: Hi [@Sumit Kumar Satapathy](/t5/user/viewprofilepage/user-id/4164497) ,

Like [@John M](/t5/user/viewprofilepage/user-id/4625213) mentioned, you'd need some sort of 3rd party to send these notifications.

But we have an open feature request for this functionality you can follow, watch and vote for here: <https://jira.atlassian.com/browse/OPSGENIE-365>


author: John M
body: Hi Sumit,

The Slack integrations do not include the option to send notifications on schedule changes, however, you could configure the user's notifications settings to send an email on " Schedule Start" and/or " Schedule End" and then use a [3rd-party automation like Zapier](https://zapier.com/apps/email/integrations/slack) to forward only those emails to a slack channel.


author: Sumit Kumar Satapathy
body: Thanks for the quick response. Have upvoted the feature request and will try the email approach if possible.


Tags: cloud
How to find out UserID with "Team Admin Role"
Asked by ??? Lee Hoyoung:

I have admin role of a Team and want to make policy with Team API.

The Problem is, \[Policy API - Create Policy API - responders field\] requires userId not username.

I tried to find out userId of Team Members but can't find on the OpsGenie web.

I tried \[User API - Get User API\] to find userId but it doesn't work with Team API Key.

**How can I find out userId of Team members just with Team API.**

Thank in advance.


Answers:
author: John M
body: Hello,

To get userId you will need to use a key from a global API integration. There is no way to access userId using the Team API.


Tags: cloud

policy

user
Have JSM create Incident within OpsGenie
Asked by Evan Giordanella:

I am trying to find a way for a JSM agent to create an incident within OpsGenie when that agent "raises an incident" or marks an incident within JSM as "Major". I have read that a lot of the incident management control is moving to all be within JSM, but there are features within OpsGenie, like the incident timeline, etc, that I want to leverage which JSM does not provide. I cannot find a good way to integrate the two in this direction. Any ideas?


Answers:
author: John M
body: Hi Evan,

You can create Opsgenie incidents by first creating an alert using the incoming rules in the JSM integration (first screenshot), then creating an incident rule which will automatically create incidents from incoming alerts, based on the filters you specify (second screenshot)![2022-06-13_10-00-48.png](https://community.atlassian.com/t5/image/serverpage/image-id/201740iCC375AA3B8B8256F/image-size/large?v=v2&px=999 "2022-06-13_10-00-48.png")![2022-06-13_10-07-35.png](https://community.atlassian.com/t5/image/serverpage/image-id/201741iBDFF5F775A9DC78B/image-size/large?v=v2&px=999 "2022-06-13_10-07-35.png")

comments: author: Evan Giordanella
body: Thanks for the response. Where do you create that incoming automation rule? I cannot seem to find it.


author: John M
body: The incoming automation rule can be found by going to the Jira integration and clicking "add rule" under the "incoming automation rules" section

![2022-06-13_15-21-57.png](https://community.atlassian.com/t5/image/serverpage/image-id/201787i0DFF039AEB9E32B1/image-size/large?v=v2&px=999 "2022-06-13_15-21-57.png")
How do I get apikey from Integration API?
Asked by Willian Silvan:

When we create an integration(Datadog, NewRelic) with Terraform, the API key doesn't return on the payload.

How do I get the API Key? I've tried on <https://api.opsgenie.com/v2/integrations/integration_id> but I didn't find it.

Is there any way to get this data?


Answers:
author: Nick H
body: Hi [@Willian Silvan](/t5/user/viewprofilepage/user-id/4962000) ,

Our Integration API or Terraform does not return the integration's API key. This is by design for security purposes.

They can only be grabbed from within the Opsgenie UI.
ICC Zoom Room
Asked by Doug Olander:

We setup the Zoom integration and created the Room in OpsGenie. When creating a new ICC, it creates the link to the room so long as the person who created the ICC, opens the room first. Our Workflow can cause us too many times to have one person create the ICC in Opsenie and it may not be the same user to first open the Zoom Room. What that person sees is the message that says "Waiting for the Host to start the meeting". What did we do to set this up wrong? Or is this the way it is expected to work?

FWIW, we cannot turn on the option in Zoom to allow users to join before the host becuse of security/privacy issues (HIPAA, etc.)

Thanks!


Answers:
author: Shivam Naik
body: Hi [@Doug Olander](/t5/user/viewprofilepage/user-id/4953345) ,

Happy to help!

I would recommend submitting a Support Case so that we can properly look at your environment, but based on tests I've run on my own site, that does appear to be a limitation; the person initiating the creation of the ICC room will be designated the Host. If you create a case, we may be able to find a workaround, or get a Feature Request filed with the right team if needed.

Please let me know if you have any follow up questions!

comments: author: Douglas Olander
body: That is good to know that it can be re-created. We have an open ticket already but Support has not been very "helpful". We have a call with them tomorrow to try and explain our situation better.

Thanks!


author: Keyur Patel
body: Hi [@Shivam Naik](/t5/user/viewprofilepage/user-id/3915058)

Yes, as Douglas Olander has mentioned we have created a support ticket here is the link <https://support.atlassian.com/requests/OGSP-90529>


author: Shivam Naik
body: Hi [@Keyur Patel](/t5/user/viewprofilepage/user-id/4900796)

It looks like you have a meeting set up with the Engineer assigned, so I would continue on there. The Zoom session will likely be a good way to outline the issue clearly and find a workaround to the issue if possible.


Tags: cloud
After intergrating opsgenie with servicenow it is not creating a ticket will the necessary fields
Asked by John Antony A:

After intergrating opsgenie with servicenow it is not creating a ticket will the necessary fields in Servicenow. Multiple fields in servicenow are empty and external updates are not going via opsgenie ? How can we achieve this ?


Answers:
author: Shivam Naik
body: Hi John,

Happy to help!

I would recommend creating a Support ticket with Opsgenie Support so that we can get a better look at your current setup, but the first thing to do would be to make sure that Create ServiceNow Incidents for Opsgenie Alerts is checked, and that the corresponding fields for values you want sent to Servicenow are mapped accordingly per this article <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-servicenow/#For-other-Opsgenie-alerts>.

Please let me know if you have any follow up questions!


Tags: cloud
Suppress on-call starting/ending Alert
Asked by caleb_gosnell:

My team Is wearied by the periodic notification of on-call status. This alert comes in on fire like a system outage, but is not valuable except for standing people's hair on end.  

Is there a way to avoid receiving an alert with "Your on-call rotation for \<schedule_name\> is starting now"?  

FWIW, this is primarily a problem with the Mobile app, but if we have to lose the email too that's totally fine.  

<br />

<br />


Answers:
author: Nick H
body: Hi [@caleb_gosnell](/t5/user/viewprofilepage/user-id/3092971) ,

Each user can control the methods they are notified for this through their schedule start notification rule:

![ss1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/200735i3E11531919835144/image-size/large?v=v2&px=999 "ss1.jpg")

Each user can also control which schedule(s) they are / not notified of by editing the rule:

![ss2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/200736iBD9F126750FD35B6/image-size/large?v=v2&px=999 "ss2.jpg")

If you users do not want notifications for any of their schedule starts, they can simply disable the rule or delete it entirely.

comments: author: caleb_gosnell
body: Awesome. Thank you.   
I can hardly believe I didn't find this setting when I first went looking for it.


author: HatesJira
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) May I request that the setting for this be added to the mobile apps? I receive these notifications on mobile so it doesn't really make sense that I have to use the web app to configure them.


Tags: cloud
Help me with complete documentation of Opsgenie
Asked by Kanaka Ponnuru:

Hi Team,

Can someone help me get complete documentation of Opsgenie? I started to learn the Opsgenie tool but before that, I wanted to know what Opsgenie is and how to use it? and a complete end-end doc.

Regards,

Kanaka


Answers:
author: Nic Brough -Adaptavist-
body: Start at <https://www.atlassian.com/software/opsgenie/resources>

comments: author: Kanaka Ponnuru
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Thank you for sharing the Opsgenie document.

Here I want to know when I open the link you have shared I found these topics

**Setting up your User Profile**   
**Team Configuration**   
**Building an On-Call schedule**   
**Setting up an Integrated Tool**   
**Alert Management**

My question is If I want to learn Opsgenie just going through the above topics is enough? Or do I need to concentrate/refer to any other topics?


author: Nic Brough -Adaptavist-
body: Depends on how you learn best - reading is one way, but actually doing it is probably the best thing to do.


author: Kanaka Ponnuru
body: I want to explore the Opsgenie product end to end document like what are its features and what things need to configure from a customer's point of view.


author: Nic Brough -Adaptavist-
body: Please see the link given above.
How do I configure Opsgenie with jenkinsfile to get failure alerts only when master branch fails
Asked by Kingsley Chidozie njoku:

Presently, we get Opsgenie failure alert for failures in dev, stag, and master github branches. However, I would like to filter this alert to happen only when there is a failure in the master branch using Jenkinsfile.


Answers:
author: Nick H
body: Hi [@Kingsley Chidozie njoku](/t5/user/viewprofilepage/user-id/4958137) ,

The Standard and Enterprise plans provide an [Advanced tab](https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/) to control which Jenkins alerts create, or do not create Opsgenie alerts:

![jenkins1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/200737iC3AE9B55FEE2140D/image-size/large?v=v2&px=999 "jenkins1.jpg")

You'd want to edit or configure a Create Alert action that only creates an alert that matches on the data being parsed in the payload when for example, a failure in the master branch:

![jenkins2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/200738i7DEB566072B97418/image-size/large?v=v2&px=999 "jenkins2.jpg")

If you do not see this tab then it's a restriction with your plan, and there really isn't much of a way to control what does / not create an alert from Jenkins.
Is it possible to populating a slack user group with current Opsgenie on-call?
Asked by kimberly:

Is it possible to populate a slack user group with the current Opsgenie on call?  

I maintain several on call rotations in Opsgenie. We have a Slack user group that I maintain with the people currently on call. Currently I manually go in and update the user group the day the schedule switches over. Is there way that this can be done automatically?  

Also semi related, I would like to post in a slack channel this week's and next week's on call lists. Is this possible? It would be even better if the individuals were tagged.  

I also have a Google Sheet with dates and the people that are on-call for those dates, if it's easier to pull from that.  

I have looked online and have found plugins that can do it but I am looking for a way that I can setup it up myself.


Answers:
author: Justin Sitarz
body: Hi Kimberly!

Justin here, from Opsgenie support - happy to help!

There is not currently a way to do this out of the box with Opsgenie and Slack - though it is potentially possible through use of some 3rd party plugins and/or a combination of customization in Slack and/or Opsgenie, utilizing our REST API. You can read more about the Opsgenie REST API here:

<https://docs.opsgenie.com/docs/api-overview>

In particular, the resources you would need to interact with via our API to accomplish this would be Schedules and Schedule Rotations.

But, we have had other customers request similar functionality, and have had an internal feature request for this for some time. I've gone ahead and added this to our public request board, as well - you can find it here, now:

<https://jira.atlassian.com/browse/OPSGENIE-573>

Hopefully that helps, but please let us know if there's more that we can assist with - thanks!

Justin Sitarz

Atlassian Cloud Support


author: Mansi
body: You can try [pagerly.io for exactly this.](https://pagerly.io)


Tags: cloud
Is it possible to send alerts to multiple Microsoft Teams?
Asked by Misha Shemyakin:

I have an OpsGenie team setup, and a Microsoft Teams v2 integration, which successfully sends alerts to a MS Teams Channel.

However, I'd like to create filters to send some alerts to one channel, and other alerts to a different channel.

Is this possible? If not, is there a workaround?


Answers:
author: Nick H
body: Hi [@Misha Shemyakin](/t5/user/viewprofilepage/user-id/4716906) ,

Realistically I think you'll want two MS Teams integrations; one that sends x-alerts to X-team, and another that sends y-alerts to Y-team.

An integration can send to multiple teams (as long as each team executes the setup command), but the integration does not have the ability to filter on different types of alerts and determine which alert should go to which team.

comments: author: Misha Shemyakin
body: Thanks, Nick - how do I create a second integration? When I click the Teams V2 icon from the Add Integration dashboard it just takes me to the existing Teams V2 integration.


author: Nick H
body: It'd depend on your plan and role.

Under the Essentials plan, integrations have to be added under a team. While the Standard and Enterprise plans allow you to add global integrations, along with team integrations.

Account Owners and Admins have permission to add integrations to any team (or globally if on the correct plan), while account Users can only add integrations to the team(s) they are admins.

![msteams1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/200395iE48EF139B454BA87/image-size/large?v=v2&px=999 "msteams1.jpg")![msteams2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/200396i1F301ECDAF14E843/image-size/large?v=v2&px=999 "msteams2.jpg")


author: Misha Shemyakin
body: Hi Nick, I'm following the button in your first screenshot, it takes me to the list of integrations, I select MS Teams V2, but then it just opens the existing MS Teams V2 integration rather than creating a new one - what should I do differently?


Tags: cloud
Search incidents opened or closed in the last week
Asked by Dominik Roos:

Hi

<br />

I'm looking for a way to add a predefined saved search to list all the incidents that were either opened or closed in the last week.  
Is this somehow possible?  

Filtering incidents that were opened in the last week is possible with the time range drop down. However, I would prefer to have a saved query.  

Thank you in advance.


Answers:
author: Muhammad Zeeshan
body: Hey Dominik,

It seems it is not possible to have a query for that. You can check all the possible/available queries for Incidents here: <https://support.atlassian.com/opsgenie/docs/search-syntax-for-incidents/> too have a better idea of what all you can and cannot do.

To request this feature you can open up a Suggestion ticket here: <https://jira.atlassian.com/secure/Dashboard.jspa>

Kind regards,  
Muhammad Zeeshan


Tags: cloud
Is there any 3rd party graph tool( if any ) with the data is fetched from the Opsgenie?
Asked by John Antony A:

How can we fect opsgenie data if there is no option to visualize graph for services ? Is there any third party tool that helps in fecting opsgenie data ? Since there is no features in opsgenie to visualize services and service relation like we have in insight object graph. Is there any 3rd party graph tool( if any ) with the data is fetched from the Opsgenie?


Answers:
author: Agaci Avinas
body: Hey John,

Good day!

I believe we have discussed similar topic in this [post](https://community.atlassian.com/t5/Opsgenie-questions/Is-there-any-3rd-party-apps-that-helps-in-visualizing-services/qaq-p/2044680#U2047251). I'll proceed to close this referring to the actual one.

<br />

Thank you!


Tags: cloud
How do I stop Opsgenie from putting my phone (OnePlus - Android) on DND?
Asked by Katherine Navarrete:

Opsgenie keeps putting my phone on DND, causing me to miss phone calls/text messages.

I do see a few existing help articles from people with similar problems (<https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-Android-app-leaving-Do-Not-Disturb-on-constantly/qaq-p/1344089> and <https://community.atlassian.com/t5/Opsgenie-questions/Why-is-Opsgenie-touching-my-Do-Not-Distrub-setting-Please-Stop/qaq-p/1651026>). Both articles give slightly different suggestions on changing phone settings (in Settings -\> Notifications -\> Opsgenie), but my phone doesn't offer the precise settings options mentioned in those articles.

I am using a OnePlus Nord N100 running android version 11.


Answers:
author: John M
body: Hi [@Katherine Navarrete](/t5/user/viewprofilepage/user-id/4840321)

I've just published an article on this topic here:

<https://community.atlassian.com/t5/Opsgenie-articles/How-to-prevent-Opsgenie-Android-app-from-leaving-DND-on/ba-p/2370338#M360>


author: Chris DeGidio
body: Hi Katherine,

You should be able to control this within the android settings. For example on my pixel 5a this is controlled in the following settings space:

![Screenshot_20220603-115117.png](https://community.atlassian.com/t5/image/serverpage/image-id/200739i94DD640EB6331F0A/image-dimensions/229x509?v=v2 "Screenshot_20220603-115117.png")

Your phone might differ a little from this, but it should be controlled in the settings. Alternatively, you can uninstall and reinstall the app. When you first open the app it will ask for the DND permission and you can elect to deny it.

Please let us know if you have any further questions or concerns.

comments: author: Katherine Navarrete
body: Thank you for your quick response! I don't believe this resolves my issue, however. I believe granting Opsgenie DND access allows the app to override DND mode - i.e. it allows me to receive Opsgenie notifications even when my phone is in DND mode. I do want this, so I don't believe this is the setting that I need to change.

What I don't want is for Opsgenie to put my phone in DND mode unexpectedly.


author: Chris DeGidio
body: Hi [@Katherine Navarrete](/t5/user/viewprofilepage/user-id/4840321) I feel it might be best for you to submit a support ticket to our team at support.atlassian.com. Along with that if you could provide a screen share from your android device showing replication of the issue. Once we have this we can work to replicate this in our android environments. Please also include whether you are using scheduled dnd.

Thanks so much


author: Katherine Navarrete
body: Will do - thank you!


author: thomas.murphy
body: has there been a resolution to this? I'm having the same issue


author: Muhammad Zeeshan
body: Hey [@thomas.murphy](/t5/user/viewprofilepage/user-id/5007433) we never seemed to receive the support ticket and the screenshare in order to proceed with the investigation and report a Bug. If you are facing the same issue please feel free to do so and we will be happy to proceed.

Thanks!


Tags: android

cloud
Is there any 3rd party apps that helps in visualizing services & service relationship in Opsgenie?
Asked by John Antony A:

Is there any third party applications that helps in visualizing services \& service relationship in Opsgenie? Similar to Insight objects graphs which throws the compelete details of the objects and its relation

We have a clear picture in Insight about the objects that are interconnected. However, when a service is impacted, there is no option to see services impacted and its relationship in a pictorical data similar to insight in opsgenie.


Answers:
author: Agaci Avinas
body: Hi John,  
I am Agaci from Opsgenie support team. Unfortunately, we do not recommend any third party applications to create the pictorial representation of the services and it's relationships in an Incident.  
I have created a feature request for your requirement which you could view and vote using this [link](https://jira.atlassian.com/browse/OPSGENIE-570).  
Adding to that we do have a [feature request](https://jira.atlassian.com/browse/OPSGENIE-571) for the Service relationships API. Once this feature has been implemented, we should be able to export the data for own visualization.  
Right now, we do not have any ETA for the feature requests. However, you could add yourself as watcher to the tickets, you'll be notified once the feature has been implemented.  
Appreciate your understanding.


Tags: cloud