youngmon/atlassian-qna huggingface dataset:
Pie Chart Data Inconclusive
Asked by Lizzie Oldacre:

This Pie Chart gadget only shows data collected from the last 24 hours. How do we get ticket data to show in the pie chart to pull from ALL time??![Screenshot 2023-08-31 at 12.52.49 PM.png](/t5/image/serverpage/image-id/278321i2CAFF4EE1F53EF6F/image-size/large?v=v2&px=999 "Screenshot 2023-08-31 at 12.52.49 PM.png")


Answers:
author: Brant Schroeder
body: [@Lizzie Oldacre](/t5/user/viewprofilepage/user-id/5266770) All dashboard macros are fed by filters. If you want additional data you will need to update the filter that the macro is using. Here is a link to managing filters <https://support.atlassian.com/jira-software-cloud/docs/manage-filters/> and one for JQL which you will use in the filter <https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/> and additional information about dashboards <https://support.atlassian.com/jira-software-cloud/docs/create-and-edit-dashboards/>

comments: author: Lizzie Oldacre
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) This was extremely helpful! I solved the problem with your guidance and advice. Thanks so much!


Tags: cloud

jira-work-management-cloud
????????????????????
Asked by liye.liu:

![???? 2023-09-04 144510.png](/t5/image/serverpage/image-id/278606i53C091F787BEAF17/image-size/large?v=v2&px=999 "???? 2023-09-04 144510.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. We should be able to add attachment from comments. Have tried the following steps

1. Try uploading attachment from comment through different web browser

2. Try from incognito window

3. Also if possible try from different ISP connection and check the status


Tags: cloud

jira-work-management-cloud
Issues Missing
Asked by Sam:

Hello team,  

We have a board and noticed issues missing from it.  

The issues were in BACKLOG and are not appearing in the recent activity history, nor are they being shown in the list.  

<br />


Answers:
author: Marc - Devoteam
body: Hi [@Sam](/t5/user/viewprofilepage/user-id/4896403)

Can you still find the issues using the global or advanced search?

If so the filter for the board or issue statuses might have been removed from the board.

comments: author: Sam
body: Hi Marc,   

We fixed the issue. BACKLOG was under the DONE tag so it thought the tickets were completed and then hid them from the board and the list.


Tags: cloud

jira-work-management-cloud
How to make jira understand html?
Asked by Kristina Setkova:

I ran into a problem, I hope you can help me solve it. I'd like to make Gira recognize the HTML code. I tried to follow this instruction because I couldn't find another one. (<https://confluence.atlassian.com/jirakb/enable-html-tag-usage-in-jira-server-text-fields-771895067.html>) Please tell me how can I make it work?


Answers:
author: Mikael Sandberg
body: Hi [@Kristina Setkova](/t5/user/viewprofilepage/user-id/5306275),

Welcome to Atlassian Community!

The KB that you found only applies to Server/Data Center. In Cloud you cannot do this, instead you can use the rich text editor, or use [markdown](https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=texteffects) formatting.

comments: author: Kristina Setkova
body: Hello, thank you! But is it possible to do in Jira Work Management? in comments, for example. I want to white code in comments and want jira automatically modify code


author: Mikael Sandberg
body: No, it will not convert the html for you, but you can use a code block if you want include code in your answer. If you click on the plus sign you will see a list of different things that can be added to the rich text field.

![Screenshot 2023-08-31 at 10.45.39 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/278316iD7CF1961551FD70D/image-size/large?v=v2&px=999 "Screenshot 2023-08-31 at 10.45.39 AM.png")


Tags: cloud

jira-work-management-cloud
Does a cloned EPIC require resaving all decision points in order for automation to work?
Asked by Marshall Ford:

I'm trying to find a way for my team to duplicate the information in a ticket to another, but I dont want the tickets connected, they need to be separate. My question is how to make sure the automation works correctly for the cloned EPIC.

Also, can Cloning be restricted to a specific stage of my workflow?


Answers:
author: Trudy Claspill
body: Hello [@Marshall Ford](/t5/user/viewprofilepage/user-id/5306251)

Welcome to the Atlassian community.

Cloning cannot be restricted. There is not a permission associated specifically with cloning.

You asked "how to make sure the automation works correctly for the cloned EPIC."

What automation are you talking about? Are you talking about some automation that was executed against the original ticket? It really depends on the automation rule itself.

comments: author: Marshall Ford
body: Related to our internal automation rules, which are really complex. So each clone would require "curing" the automation by saving each decision point (there are at least 1/2 dozen of these at the projected stage we'd like to duplicate the tickets) but since we can't restrict the process by stage it's a moot point anyway. Thanks for replying.


Tags: cloud

jira-work-management-cloud
Jira Align - Community Connections
Asked by BJ Miller:

Have any groups come together IRL to connect and talk about their experiences, share best practices and ideas?

I'm thinking of putting something together in Denver, CO, and am looking to hear from you all!

What would you be up for in your community? What have you seen work before?

Thanks in advance!

Cheers, BJ


Answers:
author: Dave Hale
body: I am local, sign me up!

comments: author: BJ Miller
body: You're in!


author: Barbara Nelms
body: I am in Denver, would like to attend. Can you do a virtual meet up?


author: Jessica Wolfe
body: I would LOVE to do the same in Tampa, FL!

comments: author: BJ Miller
body: Let's do it! We'll get [@Al Reid](/t5/user/viewprofilepage/user-id/3396331) on board!


author: Al Reid
body: [@BJ Miller](/t5/user/viewprofilepage/user-id/2987029) let me know how I can help.


author: Peter Jessen
body: [@Jessica Wolfe](/t5/user/viewprofilepage/user-id/3521956)- I'll be moving to the Tampa area in the fall. Would love to help create this.

Sorry [@BJ Miller](/t5/user/viewprofilepage/user-id/2987029) - My wife isn't adapting to the Rocky Mountain High (altitude), so sea level bound we be.


author: Emily Koch
body: Can I come to Denver, too?

comments: author: BJ Miller
body: For sure, Emily!! We'd love to have you! Might want to wait until it stops snowing, though...


author: Shawn Kessler
body: [@BJ Miller](/t5/user/viewprofilepage/user-id/2987029) room on the couch for another?


author: BJ Miller
body: [@Shawn Kessler](/t5/user/viewprofilepage/user-id/3113548) Not only is there room for you to sleep, but we also have a gym in the garage with lots of weights. I can't really life many of them. They start at 30lbs. (My husband is strong.)


author: Shawn Kessler
body: Sold!
Ability to sort child items on roadmap
Asked by ytoeda:

This more of a request than a question.

We like the live roadmap report and are contemplating replacing a gantt chart with it. But the issue I am running into is that, I cannot change the order in which the features listed in the feature by epic view.

I did some digging and my assumption is that the order is based on the stack rank on the program backlog. But since the stackrank sometimes does not allign with the order in which the features are developed, I would love the ability to change the order within the roadmap view.

Like wise, the bility to link features to a milestone and sort / group features by the linked milestone on the roadmap would be very very useful.


Answers:
author: Rich Sparks
body: [@ytoeda](/t5/user/viewprofilepage/user-id/3622415)

The default ordering for the Roadmap is by program rank -- so the highest ranked items in the backlog are at the top and the lowest rank are at the bottom.

However, you can change the ordering in the Roadmap by clicking in the Order dropdown.

If you click "Date: Earliest Start - Latest Start", your items will be sorted by their start date.

![Screen Shot 2020-02-11 at 7.57.34 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/82687i58B0516795832F47/image-size/large?v=v2&px=999 "Screen Shot 2020-02-11 at 7.57.34 AM.png")

However, you can set specific date by looking at the Full Details and setting dates in the date field.

![Screen Shot 2020-02-11 at 8.01.04 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/82688i360EAA494ABB011A/image-size/large?v=v2&px=999 "Screen Shot 2020-02-11 at 8.01.04 AM.png")(Your work object panel may look slightly different, depending on what attributes you've configured for each work object. Your Align administrator can set which attributes are used in Administration \| Details Panel Settings.)

comments: author: ytoeda
body: Thanks for the reply but I am not sure if this is working as expected, at least in my organization. I applied the filter for "Date: Earliest Start - Latest Start" and set Dates but it is not updating the order features are shown.


author: Tina Behers
body: [@ytoeda](/t5/user/viewprofilepage/user-id/3622415) Do your child work items have either:

Target Start date: and Target End Date

or

Target Start Sprint and Target End Sprint (Features)

Filled in?

One or both of those data fields being populated is a prerequisite for the date sort on the roadmaps.

Pro Tip:

Target Start/End dates - position the item on the "Calendar view" roadmap for all work item types.

Start/End Sprints - position features into the correct sprint boundaries within a PI on the Feature or Epic/Capability by Feature when using the PI View of roadmaps.


author: Shawn Kessler
body: Passing along your request to the Jira Align Product Management Team.

[@Caz](/t5/user/viewprofilepage/user-id/3329580) \^\^\^\^

comments: author: Venkata Mulam
body: Thank you for taking care of this that quickly.
JIRA Align Sandbox?
Asked by joeWeiss:

I searched for this, didn't see any threads. Is there a sandbox out there, anywhere?

Thanks all.

-joe


Answers:
author: Caylin Dadeo
body: Good morning [@joeWeiss](/t5/user/viewprofilepage/user-id/2335333) - happy to help! If you can send me an email at cdadeo@atlassian.com, I'll help get you set up in Launchpad. Looking forward to hearing from you.

comments: author: Chrissy Clements
body: Hi Caylin,

I am also keen for assistance in this space, have flicked you an email.

Thanks,

C


author: Shawn Kessler
body: [@joeWeiss](/t5/user/viewprofilepage/user-id/2335333) We do have a trial/demo system, called Launchpad, that introduces you to key tasks in Jira Align through a series of overview videos and detailed step-by-step simulations. Then, you get to try it live with your teammates, using the sample data, or by creating your own demo data. Our sales team can discuss this further with you--I will have one of our reps reach out to you soon. Stay tuned.

[@Caylin Dadeo](/t5/user/viewprofilepage/user-id/3388879) \^\^\^\^\^


author: BJ Miller
body: Hi [@joeWeiss](/t5/user/viewprofilepage/user-id/2335333)

I'm one of the reps that Shawn Kessler (above) was talking about. We have a lot of customers ask about getting a trial. Launchpad is definitely the best place to start - it's a learning environment that gives you a feel for how Align would work in your environment.

We talk with folks like yourself to help you to get a handle on Align and make sure we'd be a good fit for you and your company before you get much further.

Hope that helps, and we look forward to talking with you!

Cheers,

BJ


Tags: sandbox
What does the the orange color on the Release Train Allocation Report represent
Asked by Ann Bouvier:

What does the the orange color on the Release Train Allocation Report represent

I see an orang color too, but not sure what it represents.

I see orange only on the loaded swim lanes?

I have read the help and see this information

**How are report values calculated?**

Loaded row color and calculations:

% of capacity = Points Loaded/Average Velocity \* 100%

* White = 0-1% of capacity, the story points loaded were much less than the average velocity.
* Yellow = 2-89% of capacity, the story points loaded were less than the average velocity.
* Green = 90-104% of capacity, the story points loaded were less than the average velocity.
* Olive = 100% of capacity, the story points loaded were equal to the average velocity.
* Red = 105% and more of capacity, the story points loaded were higher than the average velocity.


Answers:
author: Shawn Kessler
body: [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766) Good catch! Preliminary investigation has shown that you may have uncovered a bug/defect. We think the correct color codes are supposed to be:

0-1 is white, 2-89 is orange, 90-104 is green, 105+ is red

I will submit a defect ticket so that developers can take a closer look and get this fixed. Thanks for pointing this out and sorry for any inconvenience. Will let you know when I have updates.

-Shawn

comments: author: Ann Bouvier
body: There is also an olive color, you may want to have that considered too.


author: Shawn Kessler
body: Yes, we will look at the entire color scheme and thresholds. Thanks again for reporting.


author: Shawn Kessler
body: [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766) here is a link to the Support ticket if you want to track the defect fix or add yourself to the ticket (optional)

<https://jira.atlassian.com/browse/JIRAALIGN-1110>


author: Ann Bouvier
body: I that is the same. I think we changed some terminology to fit out companies needs. But yes, that is it.

comments: author: Shawn Kessler
body: OK, I have a query in with the report developers...will get back to you as soon as I have an answer.


author: Shawn Kessler
body: [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766) just to confirm, you are referring to the report below, correct? (We are most likely using different terminology, as my report is named the Program Allocation report)

![Program Allocation.png](https://community.atlassian.com/t5/image/serverpage/image-id/81370i6D6ED8F35FED542A/image-dimensions/713x260?v=v2 "Program Allocation.png")
how to remove Kanban board
Asked by robert kofler:

how to remove a Kanban board?

even in settings there is no "remove this board" facility.


Answers:
author: Shawn Kessler
body: [@robert kofler](/t5/user/viewprofilepage/user-id/551026) to delete a Kanban board:

1. Navigate to **Programs \> Kanban Boards**
2. On the Kanban Boards page, click on the board you want to remove
3. On the board's slide-out panel, click the **Delete** link

See image below:

![kanban.png](https://community.atlassian.com/t5/image/serverpage/image-id/80954i995A2E32DABA7669/image-dimensions/598x217?v=v2 "kanban.png")

Hope this helps.

-Shawn

comments: author: robert kofler
body: sorry, just realized, that JiraCommunity put this into Jira-Align instead of Jira-Agile.

It seems that I have to create a new poject and bulk-move...


author: Shawn Kessler
body: OK, no worries. Now you know how to remove a Kanban board in Jira Align too ;)
How to Migrate Jira Align
Asked by Sri Kumar:

Can we Migrate Jira Align from one Cloud site to another site?

If yes, how can we perform the same?

-Sri   


Answers:
author: Richard Wilson _Jarow Digital_
body: Sri. My understanding is this manual at the moment and subject to human error.

This is a really good question and Is a great area for product improvement.

A good example would be how to migrate configuration information from one environment to another. how to move themes, initiatives and features. Export / import is the only way I know how to do this. Epics and stories are all in Jira so that is okay.   

Items like dependencies, risks, escalations, checklists, OKRs etc do not have a way to backup and restore. Happy to be corrected.   

I encourage people to take screen shots of their configurations.

So great question. Appreciate may answer is maybe not the answer you are looking for.

comments: author: Sri Kumar
body: Thank you [@Richard Wilson _Jarow Digital_](/t5/user/viewprofilepage/user-id/3543445)


author: Tina Behers
body: [@Sri Kumar](/t5/user/viewprofilepage/user-id/3083210) I'd recommend you speak to the Jira Align Cloud team [@Bill Duvall](/t5/user/viewprofilepage/user-id/3119596) can help you out with info there.....


author: Peggy Graham
body: I know this isn't an answer, but, I am curious about why you're asking, what prompted the question?

comments: author: Sri Kumar
body: [@Peggy Graham](/t5/user/viewprofilepage/user-id/3698158)   
I work for Atlassian Cloud Migration Team. So Just curious about how the Jira align works during the migration process from cloud to cloud. If I am aware of the procedure, I can recommend the likewise when customer reach out to us with a similar query.

-Sri


author: Peggy Graham
body: OOOOHHHH, that makes sense! I am part of the customer success team for Jira Align, so let me know if I can help! :-)
Jira Align - Cloud based?
Asked by Steven Mustari:

Is this product only cloud based? If so, is it on the roadmap to ever have a server version of it?  

Regards,  
Steven


Answers:
author: Peter Jessen
body: Hi [@Steven Mustari](/t5/user/viewprofilepage/user-id/626293) ,

Jira Align is primarily sold as a cloud-based solution. There is an on-prem version for customers who fit specific profiles.

Here's are links to two answers from Atlassian Team Members:

- <https://community.atlassian.com/t5/Jira-Align-questions/When-might-we-see-Align-available-for-on-premise-data-center/qaq-p/1208937>.

- <https://community.atlassian.com/t5/Jira-Align-questions/Server-or-Data-Center-version-of-Jira-Align-in-the-future/qaq-p/1269747>

Regards,  
Peter

comments: author: Steven Mustari
body: Thank you [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143)  

I will read up on these.  

Regards,  
Steven


author: Shawn Kessler
body: Great answer, [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143) !


author: Peter Jessen
body: Thanks, [@Shawn Kessler](/t5/user/viewprofilepage/user-id/3113548)


author: Richard Wilson _Jarow Digital_
body: My understanding of on prem is your managed AWS environment as opposed to an Atlassian managed AWS environment. Jira Align Early Adopter Partners and your TAM should be able to help you if you need to go this way for regulatory reasons.


author: Rebecca C
body: What if you need the server solution because your environment is air-gapped, no internet or cloud access whatsoever?


author: BJ Miller
body: Rebecca C,

We've run into that before. It still ends up being manual, but the way we figured around it was an import/export of obfuscated data (since it was highly-regulated). It was manual, but we were able to roll up the aggregated data and status on a weekly basis for this particular customer.

Not ideal, but there's no \*real\* way to pull air-gapped data unless it is exported and then re-imported.

Hope this helps!

Cheers,

BJ


author: Marta Alberto
body: Hi [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143)

Which are the capabilities of the on-premise version?

Many thanks!


author: Peter Jessen
body: Hi [@Marta Alberto](/t5/user/viewprofilepage/user-id/3840142) - I answered that question for you in teh other thread - [https://community.atlassian.com/t5/Jira-Align-questions/JIRA-Align-On-Premise-Features-amp-Limitations/qaq-p/1337743?utm_source=atlcomm\&utm_medium=email\&utm_campaign=immediate_general_question\&utm_content=topic](https://community.atlassian.com/t5/Jira-Align-questions/JIRA-Align-On-Premise-Features-amp-Limitations/qaq-p/1337743?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_question&utm_content=topic).


Tags: server

version
Does the Jira Portfolio work breakdown heirarchy integrate into Jira Align?
Asked by LarryBrock:

Does the work breakdown (for example Theme -\> Initiative -\> Epic -\> Story) one establishes in Portfolio for Jira integrate into Jira Align or does JA operate at a level above the Portfolio structure?


Answers:
author: Rich Sparks
body: If you establish Themes and Initiatives in Jira Portfolio, they can be brought into Align in a one-time import. However, they're not kept synchronized after that import. This is typically something a Solution Architect or Align Partner can help you do in the initial integration.

Jira Align synchronizes with Jira Software to keep the following Jira issues in synch:  
Jira Epics  
Jira Stories  
Jira Sub-tasks (optional)  

You can see more here: <https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Issue-Story-and-Epic-Management/ba-p/1259396#M59>  

Rich Sparks  
Jira Align Enterprise Solution Architect


author: Ste Wright
body: Hi [@LarryBrock](/t5/user/viewprofilepage/user-id/463966)

I've got limited experience here but I found this article which details [the basics](https://community.atlassian.com/t5/Jira-Align-articles/A-Crash-Course-on-Jira-Align-s-Core-Hierarchies/ba-p/1167395) on Jira Align hierarchies.

The questions in [this article](https://community.atlassian.com/t5/Jira-articles/Introducing-Jira-Align/ba-p/1068047) also appear to suggest the only link between Portfolio and Align is that they pull data from the same source, and this [help page](https://agilecrafthelp.zendesk.com/hc/en-us/articles/115000152674-10X-Jira-Align-Organizational-Structure) suggests they follow more closely the SAFe makeup of work.

Finally [this article here](https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Issue-Story-and-Epic-Management/ba-p/1259396) explains the hierarchy in more detail and the FAQs seem to suggest you can add in other layers if needed.

Some good reading I think :)

Ste

comments: author: LarryBrock
body: Thank you for all that research [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) - much appreciated!


author: Ste Wright
body: No worries - it was very useful for me too! :)

Ste
How is 'Functional Areas' permission granted to the Business Tools Support role?
Asked by Kelley Cooper:

I'm associated with the Business Tools Support role in JA; this role has been granted the following permissions in the Administration area:

* Impersonate
* Customers
* Portfolios
* Programs

I need access to the 'Functional Areas' permission as well; where is that permission granted/administered and by whom?

thank you!!!


Answers:
author: Peter Jessen
body: Hi [@Kelley Cooper](/t5/user/viewprofilepage/user-id/3540984) ,

It sounds like your company created a custom role, as Business Tools Support is not a default role.

If you need to turn on or modify the Functional Areas you need Super Admin Rights or at least the right to access Administration -\> Setup -\> Functional Areas to start.

Do you have those rights?

Here is the related help article - <https://agilecrafthelp.zendesk.com/hc/en-us/articles/115000619713-10X-Add-a-Business-Unit-Functional-Area-> .

Here is the release notes impacting its location. Note that the notes may not be clear, because you need to know this is a reference to a move of functionality within the Administration -\> Roles functionality <https://agilecrafthelp.zendesk.com/hc/en-us/articles/360039548274-Release-Notes-for-10-60>

Regards,  
Peter