youngmon/atlassian-qna huggingface dataset:
Embedding Confluence as a knowledge base in a SaaS product
Asked by Nick Gayeski:

What is your experience using confluence as a knowledge base embedded within your SaaS product? Did you have to make confluence spaces public for them to be accessible? Were you able to limit access to your SaaS users? How did you do that? SSO? What didn't work?


Answers:
author: Nick Gayeski
body: We have not yet, no.


author: Priya Keshav
body: Did you figure out how to do this within Confluence? We are looking for the same answer.


author: Nick Gayeski
body: Thanks, Daryl. I appreciate the feedback and the ideas. I don't this quite covers it because at the end of the day we don't want a public space. We want a space only open to users of our platform. We have integrated our confluence now with our service desk, which makes it available to registered service desk users. This is closer to what we need. In any event, thanks!


author: Daryl Karan
body: Hi Nick,

What might work best for you with a Knowledge Base requirement, is to create a Draft Space and a Public space.

The Draft space will act as your internal space where internal users can add knowledge base articles and once the article is approved it can automatically Publish over to the Public Space. The Public space would have view rights only to all users and would be open to anonymous users.

Confluence is great at collaborating content but not so much with having process and control. This is where you can leverage [Atlassian's Marketplace](http://marketplace.atlassian.com/?_ga=2.53837999.644877387.1570464610-1349982554.1568648451) to extend your experience in Confluence Cloud. [Comalatech](https://marketplace.atlassian.com/search?_ga=2.53837999.644877387.1570464610-1349982554.1568648451&query=comalatech) has a solution that can help add process and control to your Knowledge Base articles and once approved it will automatically publish the article to your Public space.

[Comala Document Management](https://marketplace.atlassian.com/apps/142/comala-document-management?hosting=cloud&tab=overview) and [Comala Publishing](https://marketplace.atlassian.com/apps/143/comala-publishing?hosting=cloud&tab=overview) would be the tools to look at to start adding Content expiry to your Knowledge Base Articles and Publishing the approved content.

You can try both for free for 30 days from the Atlassian Marketplace.

Regards,   
Daryl


Tags: cloud

confluence-cloud

knowledge-base

sso
I have accidentally deleted content on my page
Asked by Emigate:

Hi Community

I have accidentally deleted some content on my page and i tried using cntrl+z but failed to recover content. Is there a way i can roll back doc version to a specific point i started working on the page.

Kindly assist


Answers:
author: Mykenna Cepek
body: In Confluence you can always go back to any previously published page (provided the version, or the entire page, hasn't been deleted and purged).

First *view* the page and select the "More actions" (three-dots) menu in the top-right, then select "Page History":

![PageHistory.png](https://community.atlassian.com/t5/image/serverpage/image-id/123620i31C79D990A78BF35/image-size/large?v=v2&px=999 "PageHistory.png")

The next screen will show you all the past versions of the page.

Click "Restore" in the "Actions" column on the right to restore that page version to be the new published version of the page.

You can also check two boxes in the "Select" column on the left and then click "Compare selected versions" in the top-right to see the difference between two past page versions. That can help you see what's changed, and identify which page you want to keep.

Note that this is where it is handy to have used Comments when publishing your pages (to distinguish them from each other)! This used to be easier, but now it's a slightly hidden feature in that "More actions" (three-dots) menu when *editing* a page.


Tags: cloud

confluence-cloud
How do you justify space header (text only) to the left margin (not centered)
Asked by Robert Gottesman:

I am trying to align my space header (text only) to the left margin. By default, the text is always centered.

I'm entering the header info via Space Settings-Look and Feel-Header and Footer-Header.

I did not see mention of it in [Insert Confluence wiki markup](https://support.atlassian.com/confluence-cloud/docs/insert-confluence-wiki-markup/)


Answers:
author: Dominic Lagger
body: Hi [@Robert Gottesman](/t5/user/viewprofilepage/user-id/504922)

I don't think this is possible. I found this feature request:

* [CONFCLOUD-58472](https://jira.atlassian.com/browse/CONFCLOUD-58472)

Regards, Dominic

comments: author: Robert Gottesman
body: I was just alerted to that request. Depressing.


author: Pete P
body: This is unacceptable!


author: Malcolm Cook
body: ++**AGREED**++

++**HOW ANNOYING**++


Tags: confluence-cloud
'Days Remaining in Sprint Gadget' Macro is not pulling correct sprint for the board
Asked by Emily Thraen:

Happy Monday, support team!

I am making a Confluence page that houses 'quick links' for all of our product boards (7 in total). All of these boards are NextGen and all but 2 have sprint enabled. However, when trying to insert the 'Days Remaining in Sprint Gadget' macro for our 'DIRECTORY' board, the sprints available do not accurately reflect the board.

I've been able to get this macro to work for every other product. Why not the DIRECTORY one?

Captures in the comment section.


Answers:
author: Emily Thraen
body: Make sure the sprint is actually started.... oops.


author: Emily Thraen
body: ![proof_DIRECTORY_sprint.png](https://community.atlassian.com/t5/image/serverpage/image-id/123618iF88545B7C9297DAE/image-size/large?v=v2&px=999 "proof_DIRECTORY_sprint.png")![AAC_macro_success.png](https://community.atlassian.com/t5/image/serverpage/image-id/123617iBCDF1BF7C93163B7/image-size/large?v=v2&px=999 "AAC_macro_success.png")![DIRECTORY_macro_error.png](https://community.atlassian.com/t5/image/serverpage/image-id/123619i817FF1A06D1396B1/image-size/large?v=v2&px=999 "DIRECTORY_macro_error.png")


Tags: cloud

confluence-cloud
Mail Page versus Email this Page - which is a better widget to create a newsletter?
Asked by Anita Dudemaine:

Hello! I am looking to create a newsletter in Confluence and send it out via Outlook. Since we are connected to a server, I would prefer folks not have to log into Confluence if possible if clicking on links within the email. Additionally, I do not want the email to disappear into a folder if someone has Confluence rules set up. I am trying to eliminate having to purchase a separate publishing tool to complete this and since we are primarily in Confluence, would like to create the articles, content (images and hyperlinks included) in Confluence and then mail that page out without having to completely reformat the Outlook email. I am unsure if 'Mail Page' widget or 'Email this Page' widget would be a better option.

Thanks!


Answers:
author: Kathi
body: Hi Anita,

your request is quite old but we are facing with the same question. Do you have any recommondations about that topic?

I'm looking to hearing from you!!

Cheers,

Kathi
Does Jira v.8.5.1 support SSL?
Asked by Michael Baguio:

We use Jira on-premise version 8.5.1. Will it support SSL certificate?


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Michael Baguio](/t5/user/viewprofilepage/user-id/3218864)

Yes it is will. Take a look at this [page](https://confluence.atlassian.com/adminjiraserver/running-jira-applications-over-ssl-or-https-938847764.html).

Ravi


author: Raghav Gupta
body: Hi [@Michael Baguio](/t5/user/viewprofilepage/user-id/3218864) ,

Yes it will support SSL. You can refer this [link](https://confluence.atlassian.com/adminjiraserver/running-jira-applications-over-ssl-or-https-938847764.html) .

Hope that helps,

Thanks,

Raghav Gupta


Tags: confluence-server

jira-server

jira-software

server

ssl
502 Bad Gateway
Asked by Magesh:

Hi,

Today 28/12/2020 at 6PM we are not able to access confluence URL "<https://confluence.marksandspencer.app/>" we have got error like "502 Bad Gateway". Can you please check rootcause for this issue.


Answers:
author: Daniel Ebers
body: Hi Magesh,

welcome to the Atlassian Community.

The installation is maintained by your internal IT team - you reached out to Atlassian Community. Here you can meet users which voluntarily help and discuss aspects of Atlassian tools.  
But members of the Community do not have access to your infrastructure as well as we do not know anything about it.

Assuming you are not asking for possible root causes of the HTTP 502-error the best you can do is reaching out to your local IT support staff.

In case you want to discuss possible root causes for the (proxy?) error further, please let Community know.

Regards,  
Daniel

comments: author: Magesh
body: Hi [@Daniel Ebers](/t5/user/viewprofilepage/user-id/800113)

Thank you so much.

Can anyone help me to know possible rootcause for HTTP 502-error


author: Daniel Ebers
body: Is Confluence running behind a proxy? Was something changed shortly before the 502 error came up?  
How is the setup structured exactly?  
Is something from the logs showing up?  

Is the base system overall okay?  

Here in Community you can find many [other threads related to this error](https://community.atlassian.com/t5/Confluence-questions/502-Bad-Gateway/qaq-p/1060770) but for your specific case you would need to check the system. Other you cannot determine what lead to the error status/situation.


Tags: confluence-server

server
Can't delete a space
Asked by Morozan Regina:

Administrator/creator of the space has been deleted from Confluence. It looks like truncated space. Now I can't see the 'delete' button for this space. Could you please advise how I can delete such space? I am admin. ![Space settings2.png](/t5/image/serverpage/image-id/123584i7A150DE30DF51577/image-size/large?v=v2&px=999 "Space settings2.png")


Answers:
author: Morozan Regina
body: The issue was resolved.

This might have occurred because an admin group has been removed from the space permissions.

However, being an admin yourself this can be corrected by navigating to the upper right - **Settings \> Space Permissions**.

Selecting recover permissions and then adding the correct group and/or yourself to the Space with the appropriate permissions.

[Space Permissions](https://litotalabs.atlassian.net/wiki/admin/permissions/viewdefaultspacepermissions.action)


author: Ang?lica Luz
body: Hello [@Morozan Regina](/t5/user/viewprofilepage/user-id/4205497),

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may face the same issue.

Regards,  
Ang?lica


Tags: cloud

confluence-cloud

delete

space
How can I remove a user's space permissions by rest api?
Asked by Ronaldo Huang:

Any document available?


Answers:
author: Daniel Ebers
body: Hi Ronaldo,

there is an open Suggestion with Atlassian to get this option in the future:  
<https://jira.atlassian.com/browse/CONFSERVER-44329>

You could upvote and watch the Suggestion. Likeliness is then higher that the Suggestion will get the needed traction in the future.

Please also note that there are some workarounds and hints in the linked Suggestion. None of them is tested by me so you would need to wait for more feedback here or just give it a go :)  
In any case it can make sense to test first on a lower environment (non-production copy of your production data).

Cheers,  
Daniel


Tags: confluence-server

permission

server
Could not load bootstrap from environment
Asked by yunlei ji:

Confluent can't be accessible

The page shows

IllegalStateException: The file is locked: nio:C:/Program Files/Atlassian/Application Data/Confluence/database/h2db.mv.db \[1.4.196/7\]


Answers:
author: Brant Schroeder
body: Yunlei,

Welcome to the community.

This means that something is locking the imbedded DB and the application is not able to access it. You need to see what is locking the file. Have you restarted the server? What are you running on Linux or Windows?

This DB is really for demo / testing purposes and is not for production environments. If you are using this in a production environment I would suggest updating as soon as you can.


Tags: confluence-server

server
Link Trello Boards
Asked by Chris Heckman:

Is there a way to link Trello Boards so that another board has an exact mirror of a tab (And the cards under it) in another board?

I.E - Employees each have their own board that is populated with tasks that are updated from tabs on individual project boards.


Answers:
author: Matthew N
body: Hey Chris,

There's a service called Unito that will allow you to set up card syncing between Trello boards. You can access it at <https://app.unito.io/#/login>. It comes with a 14 day.. give it a try!


author: Qasim
body: HI [@Chris Heckman](/t5/user/viewprofilepage/user-id/1143479)

Like Matthew suggested, with Unito you can sync multiple boards to create a master board so that you have a birds-eye view of all the projects you are managing.

I suggest taking a look at this great resource we've created on creating a master board in Trello.

How to Create a Master Board in Trello (Webinar/Tutorial):

<http://bit.ly/2OB4oIa>

I hope you've found this useful! Don't hesitate to reach out if you have any questions or need assistance.

Best,

Unito


Tags: board

link
Converting checklist item to card
Asked by Madlyn Waskiewicz:

I wish there was an option to keep a checklist item in the list after converting it to a card. In most cases, I still want to maintain a complete list for a history record or as a template. I'd like to come back to that item and check it off once it is complete even though it may require additional steps.

It would be nice to have a 'move/copy' option rather than 'convert' as exists for cards, lists \& boards. And...it would be nice to have the option for due dates on each item.

Is there a reason why this would not be a good idea?


Answers:
author: Mike
body: Hi Madlyn,

These are great suggestions, thanks for taking the time to share them with us.

Right now, neither of these changes are on our roadmap, but I'm going to let the team know that these are changes you're looking for. They may be changes that we can plan for a future version of Trello!


author: Shannon S
body: Madlyn,

Can you clarify, do you mean you wish to move Confluence tasks to a JIRA Software card when they are completed? If you can provide any further details on what you require it will help us to answer your question.

Thank you!

Kind Regards,  
Shannon

comments: author: Madlyn Waskiewicz
body: Hi Shannon,

<br />

I'm sorry, I thought I was sending this message to someone in Trello support. I don't even know what Confluence or JIRA means, but I had to check a box to send the message.  

I guess I should direct my question elsewhere.  
It has to do with using Checklists in Cards. Not your area?

Thank you!

Madlyn


author: AnnWorley
body: No problem! The Trello support team will answer soon now that we moved the question to their list. :)


author: Madlyn Waskiewicz
body: Thank you!

Not sure how I ended up on your site. :)


author: AnnWorley
body: Trello is part of Atlassian so you are in the right place!
Is possible to show a general calendar?
Asked by Ver?nica M:

I have different collaborative boards, some of them are shared with different type of groups (work, family, university). I want to know if I can have a general calendar that shows all the activities contained in all the boards to organize my schedule visualizing all the things I have to do.

(Scuse my English, it's not my native language) Thanks.


Answers:
author: Matthew N
body: Hey Veronica

Within Trello, you can enable the [Planyway Calendar Power Up](http://info.trello.com/power-ups/planyway-calendar). This will give you a calendar view of all of your combined boards.

comments: author: Ver?nica M
body: Thanks Matthew!
What counts as a "less active board" and is there a way to stop hiding them in the drawer?
Asked by Laura McDonald:

Our team has a fair number of boards now and my boards drawer keeps hiding three of them and adding a link at the bottom to "show less active boards."

This wouldn't be a problem except that it's hiding a board I use frequently, and not hiding ones I almost never use.

Does anyone know of a way to stop hiding any or all of my boards in the drawer?

Thanks!


Answers:
author: Mike
body: Hi Laura,

Unfortunately, there isn't a way right now to disable that feature, but as long as there's activity on the board, it shouldn't be hidden. Viewing the board does not register as activity, so an update or change would need to be made to the board in order for that to register.

If changes are actively being made to the board but it's still being hidden, it sounds like something might not be working quite right. If that's the case, would you mind reaching out to us at <https://trello.com/contact> with a link to the board? We'll take a look!

comments: author: Laura McDonald
body: Thanks -- it hasn't happened again for a couple of days but I'll get in touch if it does!


author: Edward Brown
body: I don't like features that use their own logic to decide which of my data to show me and then don't let me turn the feature off. I understand the over-arching problem of "too many boards" but I hope that releasing assumptive features before there's a disable switch does not become the new normal, now that Trello is in Atlassian's hands.

Notwithstanding an off switch, the feature would be more palatable if when hovering "Show less active boards" it displayed a list of the boards it was hiding.


author: Patty Dineen
body: This is also a problem for us. Many people aren't noticing the "show less active boards" link at the bottom and missing out on information. We really wish there was a way to disable that and have all boards visible at all times.


author: Cameron Brown
body: Please add the ability to turn this annoying feature off. Like Patty above, we have many members not noticing the tiny link, and not one of us wants any boards hidden. Often the 'less active boards' are the ones that need to be seen!

I think it's pretty clear from the feedback above that the simple addition of an 'off' option for this would be very welcome.
Custom Fields and Follow Up Logic For Trello
Asked by jamiemckean:

Hi

In a Trello card, I'm looking to have a custom field which contains a number.

That number will be set at zero, and every day the card is active, it will increase by 1.

How can i do that please?

I'm looking at the custom fields power-up, or butler, or both together, but hoping someone may already know this.

Thanks very much in advance

Jamie


Answers:
author: Oscar Triscon
body: Hi Jamie,

Unfortunately, custom fields cannot be written by 3rd party extensions at the moment, only read. This includes Butler. Trello has said publicly that this will be supported, but haven't given an ETA yet.

comments: author: jamiemckean
body: thank you Oscar, super helpful. Aside from custom fields, is there another way to potentially do what i'm trying to do (ie show the age of a card from the day it's created?).


author: Oscar Triscon
body: Perhaps a Chrome extension can do that, but I'm not familiar with any that can do that at the moment, sorry.
Is it possible to assign multiple teams to a board?
Asked by starikcetin:

Refer to title please.


Answers:
author: Matthew N
body: Good afternoon!

Each board can only be assigned to one team. This is accomplished by [changing the visibility](http://help.trello.com/article/772-associating-a-board-with-a-team) and associating a team to the board.

comments: author: cbrake
body: This would be a useful feature for boards that are shared between teams.


author: Tammy Osborn
body: I agree. I was just looking for a way to do this.
Is there a limit to the number of Trello boards you can have?
Asked by Wonsdor Ung:

My company has very repetitive projects (i.e. issuing building permits). Because each project has a number of sub sub sub tasks, I imagine each board would relate to each project. In one year I could be issuing up to 100 permits. What I want to know is, is there a limit to the number of boards one can have?


Answers:
author: Matthew N
body: Hey Wonsdor!

Theres no limit to the number of boards that a user can have!

comments: author: Wonsdor Ung
body: Thanks Matthew, that was quick... your a champ!


Tags: board
Set notification settings for clients/team
Asked by Pascal Holm:

Hey all,

How do i set notification settings for our clients and people in the team that have no digital knowledge or abilites whatsoever, without them having to login and set it themselves?

Cant i decide when and how specific people get notified?

Thanks!

P


Answers:
author: Matthew N
body: Hey Pascal,

Certain actions that are performed in Trello are set to trigger notificatons based on how the user is subscribed to items on the board. Notifications will vary by card, list, and board subscriptions. These subscriptions are user set, so each user will need to subscribe at the level of their preference. Here['s a breakdown](http://help.trello.com/article/793-receiving-trello-notifications) of the expected notifications.

The notifications are not adjustable, however. Users will get the notificaions only based on how they subscribe.


Tags: notification

team

user
want to move the card up with the keyboard.
Asked by nap3.jp:

I know shortcut keys (\<,\>) to move cards to another list.  
Is there a shortcut key to move the card up and down?


Answers:
author: Matthew N
body: Hey there,

There's currently not a shortcut key available to move cards up and down a list. I'd recommend submitting this to Trello as a feature enhancement at feature-ideas@trello.com

comments: author: nap3.jp
body: Hi Matthew N,  
Thanks for your response.

I will send e-mail to feature-ideas@trello.com.
I want to view and be able to edit all my cards from all boards on one single board, kanban style
Asked by Caitlin Ripper:

I have multiple projects running on multiple boards, and want to be able to view them at a program level, kanban style. I want to be able to move/edit the cards as well from this view. Is this possible within Trello or a Trello power-up/add-on?


Answers:
author: Torben_trello
body: Right now, a feature like that is not available. You can however view all your cards (that you are a member of) on the My Cards page at:  
<https://trello.com/your/cards>. On that page you can sort all the cards either by board or by due date.

comments: author: Ryan Draving
body: Is editing cards directly on the My Cards view on the Trello development roadmap?  

It would be a HUGE timesaver for my team.


Tags: kanban

project
emailing tasks with due dates and times
Asked by Joel:

Is it possible to email the address designated by the trello system a task that includes both the date and time in a way that adds the information as a due date which is picked up by the calendar powerup and added appropriately?


Answers:
author: Matthew N
body: Hey Joel!

<br />

There's not currently a way to add a due date/time through email within Trello (only adding labels, members). [Butlerbot](https://trello.com/b/2dLsEE9t/butler-for-trello)can save the day here.,,  
The commands would be as follows:

<br />

*when a card with a description containing a date is emailed in, set due on the date*

To make it more precise, you can do more stringent conditions, e.g.:

*when a card with a description ending with a date after "Due on:" is emailed in, set due on the date*

<br />

Hope that helps!


Tags: team-calendars-for-confluence