youngmon/atlassian-qna huggingface dataset:
Unable to log in
Asked by Guilherme Luchesi:

Hello,

When any user tries to log in, it gives the following error message:  
"Sorry, an error occurred trying to log you in. Please try again."  

Checking the log, there is the following:  
"The following URL does not specify a valid Crowd User Management REST service ..."  

Which is weird, though, because no one updated, changed user info or something similar. It has just stopped working.  

I'm using the self-hosted confluence 5.9.2.  

Can anyone give me some light, please?  
Thanks.


Answers:
author: Guilherme Luchesi
body: We've fixed it yesterday by restarting the database service

comments: author: Ayodeji_Adedeji
body: hello, mine says operation is too slow. difficulty reaching the datrabase.


author: Cristiano Mariano
body: Hi [@Guilherme Luchesi](/t5/user/viewprofilepage/user-id/2666938) ! How are you doing?

A few things to take a look at:

* New firewall blocks (in case they are controlled by another team in your company)
* Expired SSL certificates (in case you use https)

Hope this helps!

comments: author: Guilherme Luchesi
body: Hi [@Cristiano Mariano](/t5/user/viewprofilepage/user-id/541129) ,

Just to let you know, we've fixed it yesterday by restarting the database service (yes, I know, but nobody thought on doing that in days).

Well, thanks for your help anyway.


author: Cristiano Mariano
body: Hi [@Guilherme Luchesi](/t5/user/viewprofilepage/user-id/2666938) !

Really glad it worked in the end.

Cheers!


Tags: confluence-server

server
what should right content for below?
Asked by Nazmus Sadat:

\<a data-seq href="#" class="aa-shop-now-btn aa-secondary-btn"\>SHOP NOW\</a\>


Answers:
author: Zak Laughton
body: Hi Nazmus!

I'm not quite clear on what you're trying to do here. Could you please provide more information on what you're trying to do, what steps you've taken, and any issues you've run into?

Thanks!  
-- Zak


author: Nic Brough -Adaptavist-
body: I do not understand what you are asking.

Do you want us to correct your html, or tell you how to do something with a similar result in Confluence?

comments: author: Nazmus Sadat
body: What Should be right attribute for this line?

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/82380i2843B7FC8FDAE8D8/image-size/large?v=v2&px=999 "Capture.JPG")


Tags: atl-dev
Unable to upload an attachment on confluence page using oauth authentication, it works using basic a
Asked by Deepika Bhatia:

Hi,   
I created an application link on Confluence and am able to get the token and secret for oauth. When I try to use the token/secret in the Atlassain Confluence python api, it doesn't work. I am able to upload an attachment using basic authentication.

Here is my code

```
import requests
from requests_oauthlib import OAuth1
from oauthlib.oauth1 import SIGNATURE_HMAC, SIGNATURE_RSA
from requests_oauthlib import OAuth1Session
from atlassian import Confluence




key = open("confluence_privatekey.pem").read()
pkeystring=key.strip()
print (pkeystring)
oauth = OAuth1Session('oauthkey', client_secret='oauthsecret',signature_method=SIGNATURE_RSA, rsa_key=pkeystring)

####this call is working
fetch_response = oauth.fetch_request_token('https://xyz.atlassian.net/wiki/plugins/servlet/oauth/request-token')


access_token = fetch_response.get('oauth_token')
access_token_secret = fetch_response.get('oauth_token_secret')
print(fetch_response)
oauth_dict = {
    'access_token': access_token,
    'access_token_secret': access_token_secret,
    'consumer_key': 'oauthkey',
    'key_cert': pkeystring}
print(oauth_dict)



confluence = Confluence(url='https://xyz.atlassian.net/wiki', oauth=oauth_dict)


### this call fails but works with basic authentication
zz = confluence.attach_file("text1.txt", name='text1.txt', page_id='1234')

I get this error:


File "C:\Users\dbhatia\PycharmProjects\LearnModule\venv\lib\site-packages\atlassian\confluence.py", line 522, in attach_file
comment=comment)
File "C:\Users\dbhatia\PycharmProjects\LearnModule\venv\lib\site-packages\atlassian\confluence.py", line 484, in attach_content
if attachments.get('size'):
AttributeError: 'str' object has no attribute 'get'
```


Answers:
author: Paulo F_
body: Hi Deepika,

I would suggest reaching out to the Developer Community:

<https://community.developer.atlassian.com/>

There you will be able to get better support for your development queries.

Cheers,

Paulo


Tags: cloud

confluence-cloud
Bug with code snippet macro
Asked by Martin Smith:

When adding a code snippet to an expandable macro (I dearly miss the "collapsible" button in code snippet options), pressing the up key in the code snippet takes the caret/text cursor all the way above the code snippet, into the expandable section. Very annoying when make small edits to code in confluence.


Answers:
author: Martin Smith
body: Using Chrome on MacOSX


Tags: bug

cloud

confluence-cloud
I am trying to add filter to find tickets that have values corresponding to range
Asked by PrinceKhan:

I have a field which has list of dropdown values eg: FY20.01 , FY20.03, FY20.05, and so on FY20.52.

I would like to know if I can try to add field name field \> = FY20.\*.


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hello [@PrinceKhan](/t5/user/viewprofilepage/user-id/3703206)

You can try [Table Filter](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) macro with a [number range filter](https://docs.stiltsoft.com/display/public/TFAC/Table+filtration#Tablefiltration-NumberRangeFilter).

comments: author: PrinceKhan
body: Thanks Andrew. The table of issues I generated is from JIRA filter. So looks like I cannot embed Table filter macro on top of Jira Filter.

So any other option or suggestion?


Tags: cloud

confluence-cloud
How do I set an external link to auto open in a new tab?
Asked by Natalie Sollock:

When I embed links it opens in the current tab. I am building an onboarding resource page, it would be nice if people could open multiple resources without having to go back and forth or using the right-click. We are all on MacBook, some of our windows folks get frustrated with "right-clicking" on the touchpad.


Answers:
author: Ansar Rezaei
body: Hi

You have some options:

1- Go to [Confluence Administration](https://confluence.atlassian.com/confkb/how-to-force-links-to-open-in-a-new-window-213518072.html?_ga=2.143500405.1186382693.1578574599-764902535.1569851213) and add the following script to **Custom HTML**

    <script>jQuery(document).ready(function() {    jQuery(".wiki-content a").attr("target", "_blank");});</script>

2 - You could enable ***confluence HTML Macro*** or install ***Bob Swift Atlassian Add-ons - HTML***

and add your link at this way:

![Selection_031.png](https://community.atlassian.com/t5/image/serverpage/image-id/78617i30C6BC4A5685132F/image-size/large?v=v2&px=999 "Selection_031.png")

There are some other questions answered in the following posts, check them for more info:

<https://community.atlassian.com/t5/Confluence-questions/Confluence-hyperlink-which-open-a-new-tab-or-a-new-window/qaq-p/406092>

<https://community.atlassian.com/t5/Confluence-questions/How-to-open-link-in-a-new-tab/qaq-p/227460>

comments: author: Natalie Sollock
body: Thank you.


author: Ansar Rezaei
body: Feel free to ask if you have any other questions.


Tags: confluence-cloud
Instructions for customizing the search box in the header?
Asked by Michelle Rau HP:

I'm looking for instructions online on how to add some default text "Search all spaces in this wiki" to the default search box in the header bar. I've searched but cannot find what I'm looking for.

I've customized our LiveSearch boxes "Search only THIS wiki" but would also like to customize the top level one, to avoid user confusion.

I'm a space admin but want to pass this along to our top-level wiki admins. Thank you!


Answers:
author: Nicolai Sibler
body: Hi Michelle,

I've found [this article](https://confluence.atlassian.com/doc/modify-confluence-interface-text-197745.html), but I don't have field experience with that issue.

Best regards,

Nicolai


author: Arthur Mack
body: Not in cloud for sure. Not sure about server.


Tags: confluence-server

header

search

server
How do I wrap text around an icon or graphic on a page?
Asked by Natalie Sollock:

I am a Microsoft word user if that helps nail down what I am looking for with text wrapping.


Answers:
author: Lenin Raj
body: Hi [@Natalie Sollock](/t5/user/viewprofilepage/user-id/3578899)

Confluence supports 'Wrap Left' and 'Wrap Right'. Make sure you are on the new editor experience, just select your image and click either 'Wrap Left' and 'Wrap Right' (see below)

![Screen Shot 2020-01-12 at 10.23.59 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/78619i34EF1AD143E89E0D/image-dimensions/512x138?v=v2 "Screen Shot 2020-01-12 at 10.23.59 pm.png")

Once that is set, you can add text either to the left or the right like this:

![Screen Shot 2020-01-12 at 10.25.53 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/78620i5C2E8B38B5D1CE7A/image-dimensions/567x409?v=v2 "Screen Shot 2020-01-12 at 10.25.53 pm.png")


author: Danno
body: I don't know what version of COnfluence Lenin is using but I can not make this work with a numbered outline. Somebody that runs the Confluence team needs to stop allowing them to put out vaporware. ??

Rant over.


Tags: confluence-cloud
Is there a way to show Incoming links directly on a Confluence Page?
Asked by Michelle Marin:

I see on the Page Information report that I can view incoming links on a page. This information would be extremely useful to us to actually see on the page. Is there a macro that I can use to do this? The info exists which is great, I just need to be able to view it on the page.


Answers:
author: Olivier Conard
body: [Pages Links for Confluence](https://marketplace.atlassian.com/apps/1226626/page-links-for-confluence-free?tab=overview&hosting=cloud) allows easy management of links between pages and visualizing them, both as outgoing on one page and incoming on the other page.


author: Monique Khairuliana[ServiceRocket]
body: Hi [@Michelle Marin](/t5/user/viewprofilepage/user-id/2638347) , Check out [Linking for Confluence](https://marketplace.atlassian.com/apps/166/linking-for-confluence?hosting=cloud&tab=overview) by ServiceRocket that provides this functionality via its macro, Incoming links. It's available in Server, Data center, and recently, Cloud.

Hope that helps!


author: Mike
body: Take a look at this: <https://community.atlassian.com/t5/Answers-Developer-Questions/Get-incoming-links-with-in-a-user-macro/qaq-p/538128>

comments: author: Michelle Marin
body: Thank you for this. Unfortunately I was told that we cannot create macros on the cloud. So I still need a way to do this.


author: Alex Devanna
body: Hey [@Michelle Marin](/t5/user/viewprofilepage/user-id/2638347) did you find a way to do this on the cloud?


Tags: cloud

confluence-cloud
why does the code block macro not render plain text as plain text?
Asked by Kate C.:

testing testing


Answers:
author: Diego
body: Hello [@Kate C.](/t5/user/viewprofilepage/user-id/1247209) !  
As explained by [@Lenin Raj](/t5/user/viewprofilepage/user-id/2895958) , the ++*PlainText formatting is used in Confluence when you need to insert some text string where formatting similar to code formatting is needed.*++

I would like to add that the ++*Code Block macro has been removed from the New Editor (Fabric)*++ and was replaced by the ++*Code Snippet element*++. You can check more information about this here:
> * ++**[\[Confluence Cloud\] We're cleaning up our macros](https://confluence.atlassian.com/confcloud/we-re-cleaning-up-our-macros-946028471.html)**++
> * ++**[\[Confluence Cloud\] Add formatting to your page](https://confluence.atlassian.com/confcloud/add-formatting-to-your-page-724764836.html)**++

<br />

Let us hear from you!


author: Lenin Raj
body: Hi [@Kate C.](/t5/user/viewprofilepage/user-id/1247209)

"PlainText" is a format within codeblock. Meaning it could be used for any piece of text that isn't code but needs code like formatting.


Tags: confluence-cloud
Looking for recommendations on Confluence upgrade path
Asked by Barry DeZonia:

Hello,

I have a CentOS 6 box with MySQL 5.6 and Confluence 6.0.2. I want to get to a CentOS 7 box with MySQL 5.7 and Confluence 7.1.2 or later. Does anyone have suggestions on the best way to do this?

For our JIRA server (in a similar situation) I'm getting a recommendation to upgrade to the last minor version (for Confluence this would be 6.0.7). Then maybe a transition version where the path is well known and desired because of reasons the support folks know (for Confluence this would be something between 6.0.7 and 7.1.2 - probably 6.15.x?). And then the final version to get to the latest release (7.1.2 or 7.2.x). Does anyone know what upgrade path would match this idea?

One tricky thing is that during the upgrade the MySQL version will need to be incremented from 5.6 to 5.7. So there may be the need for some transitional release of Confluence where My SQL 5.6 and 5.7 are both supported, then once running we upgrade the MySQL server to 5.7, and then continue the upgrade process further.

I know this is a lot to take in but if anyone has recommendations on the path forward I'd appreciate it. Thanks.


Answers:
author: Cristiano Mariano
body: Hi [@Barry DeZonia](/t5/user/viewprofilepage/user-id/1002628) ! How are you doing?

According to documentation, you would migrate it directly from your current version:
> 5.0 to 7.x = Upgrade directly to the latest version of Confluence 7.

My sugestion would be:

* Create a new staging environment with CentOS 7
* Take a snapshot of your production database
* Install MySQL 5.7 in this new staging environment and restore this snapshot
* Install latest version of Confluence in the staging machine
* Copy CONFLUENCE_HOME content from production to staging and also apply any customization you have made in CONFLUENCE_INSTALL dir
* Start and test the new installation
* When finished testing, do the same process in the new production machine

Hope this helps!


Tags: confluence-server

server
how to update Confluence (Server) ?
Asked by Evgeny:

Hello! how to update your system quickly and easily?

According to the instructions does not work as I understand, attach all the logs

[support archives](https://dropmefiles.com/h22aC "support archives ")

![Screenshot_1.png](/t5/image/serverpage/image-id/78546iECD221E6538AA969/image-size/large?v=v2&px=999 "Screenshot_1.png")


Answers:
author: Zak Laughton
body: Hi Evgeny!

We have two supported methods to upgrade Confluence: manually or using an installer.

The manual method basically involves downloading the newest version of Confluence, then running it against your existing Confluence Home directory. The installer method uses an installer to automate most of this process. The pages below outline the full steps for completing each method:

* [Upgrading Confluence Manually](https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html)
* [Upgrading Confluence (Installer)](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html)

In either case, it's best to closely follow the steps outlined in the documentation linked above, which provides detailed instructions and things to look out for to ensure a successful upgrade. And most importantly, be sure to test all changes in a staging environment before upgrading production to avoid any potential outages.

I hope this helps!  
-- Zak


author: Nic Brough -Adaptavist-
body: Start at <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>


Tags: confluence-server

server
Max # of cards in the Deck of Cards macro
Asked by Sara Mills:

Hi...Is there a limit to the # of cards you can put into the macro? Or do they just continue to wrap around? Thanks!


Answers:
author: Iman Hashemi
body: Hi [@Sara Mills](/t5/user/viewprofilepage/user-id/3401817),

Currently there is no limitation on the number of [Card](https://docs.servicerocket.com/composition/macro-reference/card)s (or [Tabs](https://docs.servicerocket.com/composition/macro-reference/tabs) for Confluence Cloud) and all the cards will be displayed within the page.  

Hope this information were helpful and please feel free to reach out to us at support@servicerocket.com if you need any further assistance.

Cheers,  
Iman (ServiceRocket)

comments: author: Sara Mills
body: Thanks!


author: Diego
body: Hello [@Sara Mills](/t5/user/viewprofilepage/user-id/3401817) ! As I understand the situation, you need the information about ++*how many cards you can effectively use with the Deck of Cards Macro by ServiceRocket.*++

Looking at the Composition Tabs for Confluence documentation page, I was ++*unable to locate any kind of limitation tied to the number of Card Macros contained within the Deck of Cards macro.*++

Here are the pages I read to try and find some information on it:
> * ++**[\[ServiceRocket\] \[Composition Tabs for Confluence\] Deck of Cards](https://docs.servicerocket.com/composition/macro-reference/deck-of-cards)**++
> * ++**[\[ServiceRocket\] \[Composition Tabs for Confluence\] Card](https://docs.servicerocket.com/composition/macro-reference/card)**++

This page, however, states that we can create as many cards as we want:
> * ++**[\[ServiceRocket\]\[Composition Tabs for Confluence\] Creating Tabs with Composition Server](https://docs.servicerocket.com/composition/user-guide/creating-tabs-with-composition-server)**++

Excerpt from the page, under step 6:
> *Now create as many Card macros as you want tabs.*

I hope this helps! Looking forward to your reply.

comments: author: Sara Mills
body: Thank you!


Tags: addon-net.customware.confluence.plugin.composition

confluence-server

server
Lock vertical scrolling in a column
Asked by Joseph Furbee:

I created two columns in a section, text on left and color coded key on the right (describing relevant sections on the left). The columns fall under a \<ac:layout-cell\> tag. I'd like to have the right column not scroll, when scrolling down the page for the entire section. IOW, keep the right column static, so I can always see the key, while scrolling through the text in the left column.

Is there a way withing the application or via the html code to accomplish this? I tried the \<div\> html property overflow-y: hidden, but that didn't work.


Answers:
author: Nicolai Sibler
body: Hi [@Joseph Furbee](/t5/user/viewprofilepage/user-id/3702753)

I don't understand what you are saying with
> The columns fall under a \<ac:layout-cell\> tag.

but if you created your page with a [page layout or with Columns and Section Macros](https://confluence.atlassian.com/doc/page-layouts-columns-and-sections-275188613.html), this user macro will help you:

    ## @param 0:title=Width|type=string|required=true## @param 1:title=Height|type=string|required=true?<style type="text/css"> .panel { width:$param0; height:$param1; overflow: auto; } </style>

The macro has no body. Set width and height and add px to the values. You should put the left column in a Panel Macro, the additional scroll bar refers to that panel.

(I grabbed the user macro somewhere here but forgot who created it...)

Best regards,

Nicolai


Tags: confluence-server

server
Using Pie Chart Gadget with jira service desk customer satisfaction
Asked by Cedric_DEVAUX:

Hello community,

Do you know if we can follow customer satisfaction on a dashboard using by Pie chart gadget?

I don't find customer satisfaction in the list of statistic type.

![Image 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/78498iAFB55A5842E2631A/image-size/large?v=v2&px=999 "Image 2.png")

Thank you


Answers:
author: Andy Heinzer
body: Hi Cedric,

I understand that you are looking to be able to use the CSAT data collected from Jira Service Desk within a gadget on a dashboard. Unfortunately, this information is not yet something you can retrieve via that gadget type. There is a feature request to make the CSAT data searchable via JQL over in [JSDSERVER-4799](https://jira.atlassian.com/browse/JSDSERVER-4799). If this was implemented it could then be possible to use that gadget or others to display this information.

There is also a corresponding request for Jira Cloud platforms in [JSDCLOUD-4799](https://jira.atlassian.com/browse/JSDCLOUD-4799).

Sorry there does not appear to be a clear way to make this work today, but I would recommend watching and voting on that issue in order to see potential updates or other possible workarounds that might help here.

Andy

comments: author: Cedric_DEVAUX
body: Hi Andy,

Thank you for your answer.


author: Kent
body: You can make a filter count report based on a filter (I have done this where I have more than 1 project I want to display. Looks horrible but gets the job done.  
For 1 project I created a custom report in the way shown in my screenshot. I then used a Service desk report and can show a graph and a average of the satisfaction in that project. ![Satisfaction report.png](https://community.atlassian.com/t5/image/serverpage/image-id/101587iC2B466EC359C37B8/image-size/large?v=v2&px=999 "Satisfaction report.png")![Satisfaction report 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/101588i64C0F7A4AE3044D3/image-size/large?v=v2&px=999 "Satisfaction report 2.png")


author: Erick Miranda M?rquez
body: Great solution [@Kent](/t5/user/viewprofilepage/user-id/3229932)


author: Marco M?ller
body: Thanks Kent!


author: Danut M _StonikByte_
body: Hi [@Cedric_DEVAUX](/t5/user/viewprofilepage/user-id/636966),

With the Issue Filter Formula and Advanced Issue Filter Formula gadgets offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=great+gadgets+stonikbyte+agile) app, you can apply various formulas against the Satisfaction field and display the result on your Jira dashboards or Confluence pages, not as a pie chart, but in other ways.

![](https://blogstonikbyte.files.wordpress.com/2023/05/image-16.png?w=1024)

This app offers many other gadgets that you can use in Jira Service Management. See also [this blog article](https://blog.stonikbyte.com/2023/05/15/an-effective-dashboard-for-service-desk-and-customer-support-teams-in-jira-service-management/).

I hope this helps. If you have questions, please contact us at support@stonikbyte.com.

Thank you,

Danut M.


Tags: jira

jira-server

jira-service-desk
Does a ten users Starter License allow to export spaces?
Asked by Peter Dyballa:

Hello!

This is my question: Am I (technically/legally) allowed to export s space (as PDF, XML, HTML) in order to save it and maybe import it into another Confluence instance or is it a bug that I cannot see any means to export a space?

When I visit the spaces directory the cog menu shows no entry related to export, just the usual configure, admin, and apps entries.

--

Greetings

Pete


Answers:
author: DPKJ
body: [@Peter Dyballa](/t5/user/viewprofilepage/user-id/505797) You will need admin permissions to export space.

To export space,

- Click Cog-Icon on bottom-left side screen (when you are on any page of space, in side bar)

- Select Content Tool (if this is not visible, you are not administrator)

![Screenshot 2020-01-10 at 5.21.23 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/78476iF3291B113A443DEA/image-size/large?v=v2&px=999 "Screenshot 2020-01-10 at 5.21.23 PM.png")

- Select Export in desired format

![Screenshot 2020-01-10 at 5.22.02 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/78477iC88715D164E6BB9E/image-dimensions/360x184?v=v2 "Screenshot 2020-01-10 at 5.22.02 PM.png")

You also reach this page by this link, \<CONFLUENCE_BASE_URL\>/spaces/exportspacewelcome.action?key=\<SPACE_KEY\>

comments: author: Peter Dyballa
body: Thank you very much, DPK! That's it: I have to choose the proper cog...

--

Greetings

Pete


Tags: confluence-server

server