youngmon/atlassian-qna huggingface dataset:
when i am assigning issue to a user it gives me this error "REsponse 404 Failed to assign issue. Iss
Asked by RimshaAshfaq:

i am trying to assign issue to a user using a library but it gives me this error Failed to assign issue. Issue DEV-7 does not exist or you do not have permission to see it.


Answers:
author: Nikola Perisic
body: Welcome to the community [@RimshaAshfaq](/t5/user/viewprofilepage/user-id/5499585)

You can use the Permission helper when you go to the Settings \> System. This will give you more insight on which exact permission you don't have for this issue. Based on what you have written, the error message is precise where either the issue was indeed deleted or you don't have the permission to Assign issues to other users.

Let me know what Permission helper did say.

comments: author: RimshaAshfaq
body: Thanks alot for you response. but issue is exist ans user also exist in jira instance and i gave all permissions to admin and group and any logged in user.


author: Nikola Perisic
body: Hi [@RimshaAshfaq](/t5/user/viewprofilepage/user-id/5499585)

Did Permission helper show any errors?


author: RimshaAshfaq
body: Status: RImshaAshfaq has the permission.


author: RimshaAshfaq
body: dont know about permission helper


author: Sudarsana G
body: Check Browse permission issue,Assign issue permissions and assignable issue permissions

comments: author: RimshaAshfaq
body: thansk alot for your response. i already check these permissions and allow all logged in users.


Tags: cloud

jira-service-management

jira-service-management-cloud
Verification code issue
Asked by Munirah AlHaqbani:

Dear Team,

We have a problem with the verification code; when we attempted to log in to Jira, we received no code.


Answers:
author: Munirah AlHaqbani
body: Hello [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) ,

we are using Microsoft email for our company . and the issue is happening from yesterday .

comments: author: Nikola Perisic
body: Try these steps as well:

1. If you've just signed up, check that you've entered your email address correctly.

2. Check your spam/junk folder for an email from noreply+XXXXXXXXX@am.atlassian.com.

3. Try using the **Resend signup link** or **Resend verification link** button.

4. Contact your email admin to check that emails from [@AM](/t5/user/viewprofilepage/user-id/8302).atlassian.com are not being blocked.

5. Check that your email address is set up, that your inbox isn't full, and that the mail server is not down or experiencing issues.


author: Nikola Perisic
body: Welcome to the community [@Munirah AlHaqbani](/t5/user/viewprofilepage/user-id/5501015)

Are you using a Google account, if yes:

* Have you have your 2FA enabled on your Google account? Please visit this link: <https://www.google.com/landing/2step/>


Tags: cloud

jira-service-management

jira-service-management-cloud
Cancellation Pending on Products
Asked by Drishti Maharaj:

Hi,

We have an organization that a user created that we need to delete and I have set the products to cancel and as per attached the cancellation is pending and I have access until 11th May 2024.

I had assumed after this I could delete the organization but it still shows the product associated with the organization.

I am not too sure if I am then missing something or just need to wait for the cancellation to be processed but I am unsure when that will be?

Thanks.

![Pending.png](/t5/image/serverpage/image-id/324764iC29493AE8981ADEF/image-size/large?v=v2&px=999 "Pending.png")


Answers:
author: Andy Heinzer
body: Hi [@Drishti Maharaj](/t5/user/viewprofilepage/user-id/4311470)

I can see that you have cancelled the renewal of the product subscription to that site and that you have a ticket for this in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2980598>

Per our guide in <https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/> it will take 15 days after that product would have renewed (11 May) before that product is deactivated.

From there, it tends to be an additional 60 day period where the data is retained for that site per <https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#How-does-cancellation-impact-my-data>

Once that time lapses, then the site is deleted. Only after the site is deleted, can the organization then be deleted.

comments: author: Drishti Maharaj
body: Thank you [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)


author: Jehan Bhathena
body: Hi [@Drishti Maharaj](/t5/user/viewprofilepage/user-id/4311470)

Would recommend you raise a ticket here: <https://support.atlassian.com/contact>. In order for a product's removal to be expedited or completely removed I've usually asked the Atlassian Support team to assist, since they can get it done from the back end and the product/site also gets removed from my list of products after the initial buffer is completed.

comments: author: Drishti Maharaj
body: Hi [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409) - as it is a free plan, I have tried to raise a support ticket but am unable to hence the community ask.


author: Jehan Bhathena
body: Got it.

I've requested the Atlassian Team for support on this thread.


author: Drishti Maharaj
body: Thank you!


Tags: atl-rvw

cloud

jira-service-management

jira-service-management-cloud
Enable tickets to be created from email
Asked by Philip Holmqvist:

Hi,  

We need tickets to be created from people emailing our service email. Just a email should create a new ticket. As of right now, tickets can only be created by already regristred customers and trough the customer portal. I've tried to enable this in the project settings but I can't seem to find what settings that needs changing.   

Is someone able to tell me how to enable this? Or if its even possible?


Answers:
author: Jehan Bhathena
body: Hi [@Philip Holmqvist](/t5/user/viewprofilepage/user-id/5500919) ,

Adding to [Hana Ku?erov?](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1226304)'s thread, you need to check if the below settings are inline to allow "Anyone" to create a ticket in your portal:

* In the Product Settings, Under Jira Service Management-\> "Email Requests", here the option "Anyone can create new accounts based on customer access and project level customer permissions settings" should be checked
* Under "Customer Access" :
  * Account Type settings : "Allow portal-only accounts to be created for new customers accessing the help center", this will allow new user accounts to be created with the "Customer" Access. NOTE: the specific domain restriction can be applied to this.
  * Portal access: "Allow customers to create accounts" (this is pretty self explanatory, so won't explain this setting)
* Under the Projects settings, you need to verify 2 things
  * Permission Scheme: Can you "JSM-Customer" create a ticket?
  * Request Type: Is there a request type assigned to incoming mail requests

Hope this helps.

All this information is referenced from the same link that is shared in the previous thread <https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/>

comments: author: Philip Holmqvist
body: Thanks for the fast response. I have checked all these settings but when I try to email the project without being a customer a ticket is still not created. I have also checked out the documentation but haven't found any soultion there either.


author: Jehan Bhathena
body: Out of curiosity, are you using the JSM "Email Requests" or are you using the Jira Software's Incoming Email settings?

If it's the JSM Email Requests, check the logs to see what error you get :

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/324786iE022953B2CD865AF/image-size/large?v=v2&px=999 "image.png")


author: Hana Ku?erov?
body: Hi [@Philip Holmqvist](/t5/user/viewprofilepage/user-id/5500919) ,

welcome to the Atlassian community !

Please, see the documentation here:

<https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/>


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Email notifications of certain types of requests.
Asked by David Stepanyan:

Hello. I am not getting email notifications of certain types of requests. How to fix that?


Answers:
author: Nikola Perisic
body: Hello [@David Stepanyan](/t5/user/viewprofilepage/user-id/5186644)

There are two things that you should check:

* Personal settings - these settings have been updated (this needs to be checked by the users who have been impacted by this issue); that said, check which notifications are checked and which are not
* Customer notifications - check which buttons are toggled; for example Customer invited, Request created

Let me know if you are facing this issue still, even if you have checked everything.


Tags: cloud

jira-service-management

jira-service-management-cloud
Why the access token sometime expire within the 1 hr?
Asked by Sarthak:

Dear Community,

I hope this email finds you well. I am writing to seek clarification on a few issues related to Jira authentication and token management.

Jira Refresh Token Expiry:  
In our documentation, it's stated that the expiry time of a Jira refresh token is 365 days. However, we are exploring options to ensure that the refresh token never expires. Could you please confirm if there is any alternative approach or mechanism available to achieve this? We would greatly appreciate any insights or recommendations you can provide regarding this matter.

Response Code for Generating Access Token with Expiry Refresh Token:  
According to the documentation, when generating an access token with an expired refresh token, the expected response code is 403. However, we have observed that we are receiving a response code of 401 instead. Could you kindly clarify why this discrepancy might be occurring? It would be helpful to understand the correct response code and any potential reasons for the difference we are experiencing.

Unexpected 401 Error Within 1 Hour After Generating Access Token:  
We have encountered an issue where we receive a 401 Unauthorized error when attempting to fetch data from Jira using the API, even though we have generated a valid access token. This occurs within 1 hour of generating the access token. Could you please shed light on why this might be happening? We are keen to understand any potential factors contributing to this issue and how we can address it effectively.

We value your expertise and assistance in resolving these matters. Any guidance or suggestions you can provide would be immensely helpful for us to ensure smooth authentication and integration with Jira.

Thank you very much for your attention to this inquiry. We look forward to hearing from you soon.

Warm regards,

Sarthak Ahuja


Answers:
author: Geetha Sriram
body: Hi Community, We're also experiencing the same issue in our system. Can you please give an update on this issue ?


Tags: cloud

jira-service-management

jira-service-management-cloud
Displaying a float from Assets as currency
Asked by Ste404:

Hi,

In the description of an issue I am adding a value for a field that has been selected from Assets.

I am using this to get the price

{{issue.customfield_10118.Price}}

I can display that as a number in the description, but I want it as a currency.

I have tried

{{issue.customfield_10118.Price.asNumber.asCurrency}}

{{issue.customfield_10118.Price.asCurrency}}

and they both just don't end up displaying the field.

Is there a way to show the value from assets as a currency value in JSM?


Answers:
author: Vijay Dadi
body: Hello [@Ste404](/t5/user/viewprofilepage/user-id/4984517) ,

There's nothing to stop you creating a custom field with a currency in its name. But Jira will handle it like any other number field.

This is how I did it. I'm not a Jira expert but it worked for me!

Go to **Jira Settings** , then **Issues** , then **Fields** or **Custom Fields**

Scroll down to the field you want to change

Click on the three dots on the right of the title

Click on **Configure**

The **Configure Custom Field** screen will be displayed.

Click on **Edit Default Value** and the **Set Custom Field Defaults** screen will be displayed.

Add the **?** (or whatever default you want) and click on **Set Default**

Hope that helps you!

comments: author: Ste404
body: I know how to create custom fields, just don't need them in this instance. I am dynamically building a table with 30 different calculated subtotals, so in that case I would need 30 extra custom fields.   

I'll go without the $.


Tags: cloud

jira-service-management

jira-service-management-cloud
Site registration failed
Asked by zhouyexian:

I'm applying for a free trial of Jira Service Management and have been experiencing errors while registering for the zyxpink.atlassian.net site: Something wet wrong on our end Please try again If this keeps happening, contact support (Issue ID for Atlantic use:% 22d7b7f962-be9d-4328-9ef3-c2ae6c34d528% 22)  
Changing the site name still does the same thing, what can I do?


Answers:
author: Jehan Bhathena
body: Hi [@zhouyexian](/t5/user/viewprofilepage/user-id/5499705)

Maybe due to an backend issue at Atlassian. Contact the Support to get more information about this. They will be the best source of information in this scenario:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/324794i2B80C7C8548AB845/image-size/large?v=v2&px=999 "image.png")

comments: author: zhouyexian
body: Thank you, I have figured out the reason. It was my network that couldn't connect to Atlassian, switching to another network did the trick.


author: Jehan Bhathena
body: Glad to know if works for you now.

Please mark this thread as Accepted so that it's more visible to the community.


Tags: jira-service-management

unknown-hosting-type
How can I add Image to Jira Service Management forms?
Asked by Sir Red:

I am planning to have a form that has an image display for customer to be guided.


Answers:
author: Joseph Chung Yin
body: [@Sir Red](/t5/user/viewprofilepage/user-id/5500510) -

Welcome to the community. Unfortunately, this may be difficult to implement in having an image as a part of your FORM design. It is because when one adds an image to the FORM configuration, the image is retrieved dynamically from a source (i.e. URL) and displayed on the FORM. Unless the source is somewhere that all of your customers have access to it, if so, it is doable. If not, then the image will be displayed as a broken object on the form when users access it from the Portal or via the FORM URL.

Sorry. Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


author: Olha Yevdokymova_SaaSJet
body: Hello [@Sir Red](/t5/user/viewprofilepage/user-id/5500510)

Have you considered using [**Smart Jira Forms**](https://marketplace.atlassian.com/apps/1227085/smart-jira-forms?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_%2FHow-can-I-add-Image-to-Jira-Service-Management-forms_20240518)developed by my team? They offer a feature called **Embedded content** , allowing you to seamlessly integrate images directly into your forms. This provides clear instructions and helpful visuals, guiding your customers through the process effortlessly.

**Key benefits of [Smart Jira Forms](https://marketplace.atlassian.com/apps/1227085/smart-jira-forms?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_%2FHow-can-I-add-Image-to-Jira-Service-Management-forms_20240518):**

* **Visual Clarity:** Easily add images, diagrams, or even videos to enhance customer understanding.
* **Jira and JSM Integration:** Works seamlessly across both platforms, streamlining your workflows.
* **Flexible Sharing:** Share your forms with anyone using a simple link, no Jira account required.
* **Embeddable:** Integrate your forms on Confluence pages or any website for broader accessibility.  

  Let me know if you have any other questions!  

comments: author: Sir Red
body: Thank you for your suggestion


Tags: cloud

jira-service-management

jira-service-management-cloud
Smart Value Dynamic References
Asked by Shawn Gibbons:

I have an automation for setting up appointments. I am using assets with custom asset fields to choose the Support options that the agent can choose as they are building the appointment request.

The support options object in assets has a field named Special Instructions for the customer that is related to each support option. In that field I would like to place {{Smart Value}} tags in the instructions that will dynamically add values from the issue into the instructions.

Unfortunately, automation renders the message literally and does not replace the smart value. Any ideas on how I could make that happen? I could use the replace function but I was looking for something a little more "automated".

Thanks


Answers:
author: Vijay Dadi
body: Hello [@Shawn Gibbons](/t5/user/viewprofilepage/user-id/3832578) ,

If you have tried object look up in your automation, that lets you choose smart values.

For example, if you have found your object in your asset schema, you can refer to your required field as **{{lookupObjects.Special Instaructions}}**

Hope this helps !

**Vijay**


author: Joseph Chung Yin
body: [@Shawn Gibbons](/t5/user/viewprofilepage/user-id/3832578)

Welcome to the community. In addition to what [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989) stated. How is your Asset object mapped to the actual JSM/Jira issue custom fields? Is the "Special Instructions" field is simply an attribute of an object in your site?

Please advise, so can better assist you on your ask.

Best, Joseph Chung Yin


Tags: assets

automation

cloud

jira-service-management

jira-service-management-cloud

smart-value
Hide Recently used Request forms
Asked by Kathleen Walsh:

Is there a way to hide recently used request forms to my users? I have very few forms on my page so it looks duplicative.

Thansks!


Answers:
author: Jeroen Poismans
body: Hi Kathleen and welcome to the Atlassian Community!

Currently this is not possible natively. There is a suggestion open wtth Atlassian you can vote on:

<https://jira.atlassian.com/browse/JSDCLOUD-7998>

There is however an app called Refined for JSM, with which you can completely cahnged the styling of you JSM portal, including omitting these recently used Request Types:

<https://www.refined.com/products/sites-for-jsm>

Jeroen


Tags: cloud

jira-service-management

jira-service-management-cloud
ProForma and Conditional Form Fields
Asked by Kathleen Walsh:

I am trying to build a from with conditional fields in JSM and I don't seem to have access to make fields conditional and I am an Admin at the highest level - what am I doing wrong?


Answers:
author: Fernando Eug?nio da Silva
body: [@Kathleen Walsh](/t5/user/viewprofilepage/user-id/5499463) , Welcome to the Atlassian Community!

To create a conditional behaviour in Forms in Jira you just need to select **Add a section** in your Forms right side and then configure the section by **Conditionally**.

Please, take a look at here to know a litle more: [Dynamic fields and conditional logic \| 30 Days of Form Demos \| Jira Service Management](https://youtu.be/gyHCj84_ZwQ?si=6tOMm02ZRSZrU7Le)


Tags: cloud

jira-service-management

jira-service-management-cloud
Redirect back to Refined Home Page From a Form
Asked by Kathleen Walsh:

Hello! I built a new Project/Help Center and am using Refined to pretty up the help center and make the flow a little easier for our end users.   

I'm running into a redirect issue with Forms and am looking for help. I want to make sure that when users open a form or try to access the Help Center that they are redirected back to the Refined page and not to the Jira Help Center page which is not polished. I'm struggling to find clear steps to do this on the support pages for Jira, Refined or with ChatGPT.   

Is there a simple way to make sure that the Help Center for a specific project always redirects to the Refined page?

Thanks!


Answers:
author: Teodora V
body: Hi [@Kathleen Walsh](/t5/user/viewprofilepage/user-id/5499463)

I believe the fasted way to resolve this is to straight contact the [**Refined support team**](https://help.refined.com/page/contact-us). I am sure they will help you in a timely manner :)

comments: author: Kathleen Walsh
body: Thanks [@Teodora V](/t5/user/viewprofilepage/user-id/78696) - No response from them yet and I am in a crunch that I need to get this done tomorrow. :-/  

It seems possible - but I've spent the last 3 hours trying to figure it out to no avail.


author: Teodora V
body: Oh gosh, probably the fact that it's the weekend doesn't help much. I messaged a Refined team member about your problem, I hope it resolves soon. ?


author: Raj - Refined
body: Hi Kathleen!

Please excuse the delay with getting back to you on your support ticket - timezones and weekends..

Our support team is on it, and we'll be in touch on your ticket asap.

Best regards, Raj from Refined


Tags: cloud

jira-service-management

jira-service-management-cloud
Merge Issue with invalid characters
Asked by Kesab Nandi:

Whenever we do pull the origin again the files in local checked out folder gets corrupted with less than and greater than signs.


Answers:
author: Theodora Boudale
body: Hi Kesab,

Do these signs look something like this?

```
<<<<<<< HEAD
this is some content
content to append
=======
totally different content to merge later
>>>>>>> feature_branch
```

If so, these are not signs of a corrupted file, but conflict markers coming from Git.

If you change the same part of the same file differently in the two branches you're merging, Git won't be able to merge them because it won't know which version to keep.

The content between the **\<\<\<\<\<\<\< HEAD** line and **=======** is content that exists in the current branch which the HEAD ref is pointing to. The content between **=======** and **\>\>\>\>\>\>\> feature_branch** is content that is present in the merging branch.

If there are conflicts, you need to resolve them manually by editing the file and committing the changes.

You can read more details on the following page of the Git book, section **Basic Merge Conflicts**:

* <https://git-scm.com/book/en/v2/Git-Branching-Basic-Branching-and-Merging>

You can also check our documentation page on how to resolve merge conflicts:

* <https://support.atlassian.com/bitbucket-cloud/docs/resolve-merge-conflicts/>

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Request for Garbage Collection
Asked by Alexandra Camero:

Hello,  

I had previously pushed in some heavy files and I followed the steps in [here](https://confluence.atlassian.com/bbkb/how-to-remove-files-from-the-commit-history-in-bitbucket-cloud-1252001212.html) to delete them from my history. After the steps, my repo went over 4GB, I would like to request gc to be ran, Anytime is fine. Thank you.


Answers:
author: Patrik S
body: Hello [@Alexandra Camero](/t5/user/viewprofilepage/user-id/5309256) , thank you for reaching out to the Community!

I've manually triggered a Garbage Collection on your repository and managed to reduce its size back to 1.4GB!

Now that GC is completed, I would highly recommend you having everyone on your team removing their old copies of the repository and doing a fresh clone of it. Since the old clones have a dirty history, it's better to delete them, so you don't risk pushing the dangling objects back into your cleaned repository, which would increase its size again.

Let me know if you have any questions.

Thank you, [@Alexandra Camero](/t5/user/viewprofilepage/user-id/5309256) !

Patrik S


Tags: atl-rvw

bitbucket-cloud

cloud