youngmon/atlassian-qna huggingface dataset:
Your Atlassian Cloud products are suspended
Asked by Mahran:

Hello Support

we try to use Confluence but the trial expired and the missing update subscription and now suspended and cannot subscribe to it. can help us to activate it to a paid annual subscription

![Screenshot 2023-03-27 112432.png](/t5/image/serverpage/image-id/247848iD2443ADC70702787/image-size/large?v=v2&px=999 "Screenshot 2023-03-27 112432.png")


Answers:
author: Mayur Jadhav
body: Hello [@Mahran](/t5/user/viewprofilepage/user-id/5180278) ,

Welcome to the Atlassian Community!!!

Yes, you can reactivate, I found answer on this where one of Atlassian team member [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) has given detail answer on how to do this.

**If you are a billing or technical contact** on the account for that Cloud site, you can

1. Go to <https://my.atlassian.com/>
2. locate the Cloud site in question listed there,
3. and then you can update the payment details on that page for that site.

**Alternatively, if you are a Cloud site-admin**, you can

1. Go to <https://admin.atlassian.com/>
2. then select your site
3. Then choose "Billing details"
4. You can update payment method here as well.

If those steps above don't help here, or your site might be suspended for some other reason, then certainly you can still create a support case with Customer Advocate team. To do that:

1. Go to <https://support.atlassian.com/contact>
2. Select "My account"
3. Then select "Help with a deactivated site"
4. Then enter the URL of your Cloud site and fill in any other details about what help you need here.

You may please have a look at this for detail information:

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563#>

Regards,  
Mayur


Tags: cloud

confluence-cloud
How to enlarge the icon of a Viewport Form Drop-Down
Asked by Maria Petkova:

Hi!  

I created a feedback form via Viewport Form macro, within which I put several other Viewport macros, including 2 Viewport Form Drop-Down macros.  

When viewing the form in Confluence, it looks ok, but opening it in Scroll Viewport, the expand icon for the drop-down menu is barely visible.  

Is there an easy way to enlarge the icon?


Answers:
author: Velizar Borisov
body: Hi [@Maria Petkova](/t5/user/viewprofilepage/user-id/4845607) ,

My wild guess is that's a UI problem either of the browser or the plugin itself.

For better support you can ask directly the plugin vendor - k15t if they're aware of this problem. For doing so, you can use their platform to raise a request: <https://k15t.jira.com/servicedesk/customer/portal/3/group/6>

Hope that helps!  
Velizar


author: Maria Petkova
body: Thank you, [@Velizar Borisov](/t5/user/viewprofilepage/user-id/3917253)   
I'll ask k15t.


Tags: confluence-server

forms

scroll-viewport

server
Is there a way for us to create a community page in our confluence?
Asked by Reitch Caballero:

Does anybody know what type of page / template we can use so that we'll have similar to this community page in our company's confluence page?


Answers:
author: Dave Mathijs
body: Hi [@Reitch Caballero](/t5/user/viewprofilepage/user-id/5180269) welcome to the Atlassian Community!

[Question for Confluence](https://marketplace.atlassian.com/apps/1211644/questions-for-confluence?hosting=cloud&tab=pricing) could be used to set this up.

Here's the documentation link: [Use Questions for Confluence](https://support.atlassian.com/confluence-cloud/docs/use-questions-for-confluence/)


Tags: cloud

community-page

confluence-cloud
How can I have more fields on 'Create multiple Issues' on confluence Table?
Asked by Ricardo Gon?alves:

Hello,

When we create a confluence table, we have the option to create multiple-issues from a table. But we only have two fields 'Summary' and 'Description'.

![Screenshot 2021-05-08 at 21.16.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/142697iCC1A46698404D246/image-size/large?v=v2&px=999 "Screenshot 2021-05-08 at 21.16.17.png")

How can we have more fields to populate like 'Story-points', 'Label, 'Component' and so on? Ideally, the fields that appear on this 'Create multiple issues' should be the same as the table collumns.

Is this possible?

Thank you


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Ricardo Gon?alves](/t5/user/viewprofilepage/user-id/5180208) and welcome to the community,

No, unfortunately you can't have more fields there. Only summary and description (and one issue type while creating multiple issues).


Tags: cloud

confluence-cloud
How to import and export requirement from Jira Confluence to ELM DNG, which plug in we make use?
Asked by A.MEGHANA:

How to import and export requirement from Jira Confluence to ELM DNG, which plug in we make use?


Answers:
author: Brant Schroeder
body: [@A.MEGHANA](/t5/user/viewprofilepage/user-id/5180156) welcome to the Atlassian community

You could use Jira and Confluences API to extract information.

<https://developer.atlassian.com/cloud/confluence/rest/v1/intro/#auth>

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#version>


Tags: cloud

confluence-cloud
Removing or reordering the fields on a card?
Asked by Erik King:

New to Trello and stumped on one thing.

Is it not possible to control what fields appear on each card (ie: delete unused ones which are already there by default)?

Is it not possible to re-order the fields on the card (ie: make the ones you use the most be at the top of the card)?

Seems odd that I can't manage the card data input so it's faster and does not require scrolling down or past unused fields...

Thanks!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Erik King](/t5/user/viewprofilepage/user-id/4934067) ! Welcome to the community :) It is possible to remove custom fields, but note that custom fields exist at the *board* level, not the card level. So if you delete a custom field, it will delete it for all cards. This is a permanent action and data cannot be recovered.   

You can also re-order fields, and again, this will affect all cards on the board.  

You have all the info around how to delete and re-order custom fields in Trello's guide here: <https://help.trello.com/article/1067-using-custom-fields>

comments: author: Erik King
body: Hi Hanna,

Thanks so mush for assisting!

Let me try to explain better...

It's not the custom fields which I would like to be able to change, it is the default fields which are nearer to the top of the card. For instance, I don't need the description field in some cases, and may not be using labels. But I still have to scroll past all of them to get to the custom fields which I do use.

So, I'd like to have my unused default fields not be visible, and be able to put my custom fields at the top of the card.

I was taken by surprise that the card layout seems to be constrained, and rigid rather then customizable.

Basically what I want to do is duplicate old style magnet boards where the cards only had the fields I wanted, arranged as I wanted rather then being locked into a specific format.


author: Hannah Humbert - Simpla Workflows
body: Ah! Sorry, I skimmed over your question and assumed you were talking about custom fields. So if you're wanting to configure the default fields, this isn't something Trello offers for the moment. I've seen the request come up a few times here, so if you wanted to upvote it, you can talk to Trello directly [here](https://trello.com/contact#/).   

In the meantime, if it's more a question of efficiency, I'm wondering if the table view might be a good way to quickly input data into a card? It's a new feature so there's not a huge amount of customization around what columns display just yet, but it might help somewhat.   

![table view.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/198053iCEDF6A83105A0F71/image-dimensions/279x381?v=v2 "table view.PNG")
How do I filter my board for only items due today NOT in the next day?
Asked by Ansley Kaiser:

I cannot filter for items due today (and ONLY today) regardless of the due time. The "due in the next day" filter includes items due tomorrow.

When I create tasks manually they default to the time of creation. When I create them using the planyway add-in they default to noon. This means that when I use the "due in the next day" filter I get items from today and tomorrow as it goes based on the current time + 24 hrs.

Scenario: It is 2pm on Monday. I have my board filtered for items due in the next day. I see tasks due between 2pm Monday and 2pm Tuesday (e.g. ). I want to see all items due on Monday from 12:01 am to 11:59 PM.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Ansley Kaiser](/t5/user/viewprofilepage/user-id/4934095) ! Welcome to the community :) Yes, it looks like the "due in the next day" pulls all cards due in the next 24 hours. I also had a look at the global search and there's no operator to see cards due within the day (e.g. due:8h).  

As an alternative, you could use a mix of labels and automation in order to filter the cards you want. The idea would be to use a due date command to add a special "today" label to your cards. If you don't want to clutter your cards, you can make it a gray label. From there, you can just filter your board on that label.  

E.g. "on the day a card is due at 12:01 am, apply the "today" label".   
and another one to remove the label.  
"1 day after a card is due at 12:01 am, remove the "today" label".
EU SEM QUERER APAGUEI UM FORMUL?RIO ENORME
Asked by Maria Eduarda Curvelo:

Sem querer deletei um formul?rio enorme com mil possibilidades e condicionais. ? poss?vel recuperarr??? :(


Answers:
author: Brant Schroeder
body: [@Maria Eduarda Curvelo](/t5/user/viewprofilepage/user-id/4933710) Welcome to the Atlassian community

Was the form in Trello? Were you using a Powerup?
Is there a way to make card appear in exact position on a list?
Asked by josef novak:

I cannot find this anywhere. Even you can make them colored, I have huge list this would help me a lot since I have executive dysfunctions/chronic pain and even finding cards on a list each day is annoying... I use command like add unique card to the list "name"... So for example as you can choose when you create a new list its position like 1, 2, 3... Same I want with cards appearing on a list in exact position like 1, 2, 5 and so on...

Thanks!


Answers:
author: Brittany Joiner
body: [@josef novak](/t5/user/viewprofilepage/user-id/4766670) you could create a Butler rule that sorts cards by labels everytime a new card is added to a list

comments: author: josef novak
body: Where is it specifically, I don't see it under card move! I was already looking there, but didn't find anything :/

<br />

EDIT: ah okay, it was hidden under advanced. Now at least it will appear in the top, that will help a lot thanks!
n?o fiz assinatura premium, e recebi uma cobran?a indevida
Asked by Erica C S:

n?o fiz assinatura premium, e recebi uma cobran?a indevida


Answers:
author: Brant Schroeder
body: [@Erica C S](/t5/user/viewprofilepage/user-id/4933770) You will need to submit a support issue here <https://trello.com/en-US/contact#/>

Scroll down to the bottom of the page login and then you can create an issue. If you have any problems let me know.

comments: author: Berenice Mota
body: Brant tive problema similar. Fiz a assinatura e cancelei no mesmo dia. Recebi a cobran?a no cart?o e n?o consigo entrar para fazer a reclama??o porque minha conta por ter sido cancelada n?o existe, Neste link que mencionou n?o consigo abrir reclama??o tamb?m. Aparece a mensagem "Something went wrong, please try submitting your request again.". Meu email ? bereisnice@hotmail.com. Consegue me ajudar?


author: Brant Schroeder
body: I will escalate to Atlassian.


author: Andy Heinzer
body: Hi [@Berenice Mota](/t5/user/viewprofilepage/user-id/5086184) I see that you have a support ticket for this over in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2080281> I would recommend following up in that case to address this concern.

Thanks

Andy


author: Berenice Mota
body: Andy,

Obrigada pelo retorno. Este link n?o abre e nunca recebi nenhum e-mail da empresa sobre este atendimento. Poderia me ajudar?


author: Brant Schroeder
body: [@Berenice Mota](/t5/user/viewprofilepage/user-id/5086184) The link you will want to use is <https://support.atlassian.com/contact/>


author: Andy Heinzer
body: [@Berenice Mota](/t5/user/viewprofilepage/user-id/5086184) That link of <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2080281> would only be accessible if you are signed into the hotmail account that created it. It would appear that here in community, you are using a gmail account which does not have access to that issue.

Please sign into <https://id.atlassian.com> with that hotmail account, and then try to view that link.


Tags: atl-rvw
Como sair de uma ?rea de trabalho ?
Asked by Andressa:

Ol?,

Fiz a cria??o da ?rea de trabalho no trello e adicionei os participantes mas agora n?o fa?o mais parte da equipe e n?o preciso mais receber as notifica??es, como consigo me desconectar dessa ?rea ?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Ol? [@Andressa](/t5/user/viewprofilepage/user-id/4933590) ?

Bem-vindo ? Comunidade! Voc? sempre poder? se remover de um espa?o de trabalho. Role para baixo at? encontrar seu pr?prio nome de usu?rio, onde o bot?o "Remover..." ser? substitu?do por um bot?o "Sair...". Se voc? for o ?nico administrador de um espa?o de trabalho, precisar? tornar outra pessoa administrador antes de poder sair ou excluir o espa?o de trabalho.

Espero ter ajudado, mas se tiver mais alguma d?vida ? s? perguntar ?

Tudo de bom,

Laura

comments: author: Andressa
body: Oii Laura, muito obrigada deu certo!!

Grata pela ajuda ??


author: B?rbara Slaviero
body: Estou em varias areas de trabalho das quais nao sou administradora mas sai da equipe. N?o consigo sair dessa forma que ensinou!


author: Sofia Merbold
body: Eu consegui abrindo a ?rea de Trabalho, clicando em 'Membros +' no painel esquerdo, clicando na op??o 'X Sair' e confirmando a a??o.
Not able to see cards on only 1 board, but can see cards on all other 6 boards.
Asked by Alli Victoria:

We have 7 different boards in our workspace (free account). I am a member of all boards, however, I cannot see the cards from one board. I can see all the cards from the other 6 boards. We do not add members to each individual card but allow all members permissions to all cards.

When I search for cards within the one board in which I cannot see cards, I can then click on the search result and open the card. Searching for each card is time consuming and inefficient.

I have checked my individual settings and our admin has checking her settings and I have permissions for all. When I access the app from my iPhone, I can see all the cards, but I need to be able to see them on my PC.

My coworker was able to fix this issue but he uses an iPad. All the cards within the inaccessible board had been marked as archived, so he unarchived them. They are not marked as archived when I view from my PC and I do not have the same setting options as he does from his iPad.

Does anyone have any solutions?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Alli Victoria](/t5/user/viewprofilepage/user-id/4933198) ! Welcome to the community :) can you share a screenshot of your board? You might have a filter applied. Try type "x".  

![filter board 3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/198039i61F35AECFB407016/image-size/large?v=v2&px=999 "filter board 3.PNG")

comments: author: Alli Victoria
body: Hi Hannah,

You were right! Wow, such an easy fix! Thank you!
Why are my card movements not appearing on my shared view?
Asked by Lisa Brock:

I have a trello board that I have shared out. I moved some cards around and when my partner opened my board on their phone, none of of the "moves" i made were showing up for them, the cards were in their original positions...however, when we looked at the activity stream, it said, "this card moved to this place" but the card had not physically moved. She had to move them into the correct positions on her view herself. Why is this happening? How to fix?


Answers:
author: Michael Pryor
body: Everyone looking at the board should see the same view. The only explanation I have for what you are seeing are

a) one of your devices is offline or something is broken so that it is online, but the app itself thinks it is offline

b) you have two boards which look the same (i.e. you made a copy of the board) but the urls for those boards are different. So you are making changes on board A (which has the same title and background and everything else) but your coworker is looking at board B.
why can't I log in a device to more then one
Asked by green_jin:

I can login more one device before 2022/05/18

but now I only can login at one device even I logout , I can't login at another device

at one device only can use one browser

please why


Answers:
author: Brittany Joiner
body: [@green_jin](/t5/user/viewprofilepage/user-id/4932132) welcome to the community! hmm that seems strange as I'm logged into MULTIPLE devices haha. Maybe try reaching out to support
Profile image doesn't reflected in Slack notification icons after integration with Attlasian account
Asked by M.Ito:

After integration with Attlasian accounts, user icon displayed when using the Slack notification function does not reflect profile image, but instead displays an avatar image with default initials.  
I tried logging in to my Atlassian profile page and registering a new image, but the change is not reflected.  
Is there any solution to this? Or is it a bug?


Answers:
author: M.Ito
body: Self-resolved.  
I had set the public scope of my profile image to internal only. I changed it to 'All' and now it is reflected in notifications.
Mention format when comment text is posted to Slack in Butler
Asked by M.Ito:

I use Butler's Slack Post feature because I want to include the board name in the notification as I am aggregating notifications from multiple boards into a single Slack Channel.  
I want to be notified of a comment, but if there is a mentions in the comment, it shows as '@\*\*username\*\*' on the Slack post. (Probably because Trello and Slack use different Markdown formatting for bold text).  
Is it possible to display this in bold, or at least as plain text without the asterisk?


Answers:
author: Vishaal S
body: Hi,

Hmm, it sounds like you're already familiar with the Slack Alerts you can set in Trello, but I'm afraid there's not a way to include the name of the board in those alerts currently. I can definitely see why that would be useful though, and I'll pass your interest in that over to the team for consideration.

In the meantime, you could consider creating some custom alerts that include the board name with Butler's Slack integration: <https://help.trello.com/article/1214-butler-using-the-jira-and-slack-integrations>  
All you'd need to do is use the [variable](https://help.trello.com/article/1157-variables) {cardboardname} in the message you send to Slack. You can also use a number of other Butler variables as well. For example;

*"when a card is moved to List 2, send message to Slack Channel {cardname} moved to {cardlistname} on {cardboardname}"*

Coming to your question on bold text, I checked the Slack Markdown documentation and it looks like they don't support Bold text right now (see <https://www.markdownguide.org/tools/slack/>) which is why this specific formatting doesn't work.

I'm afraid there's nothing we can do on our side regarding this as it is a limitation on Slack which doesn't allow this format

comments: author: M.Ito
body: Thanks a lot for the useful advice.

Yes, we currently use a Slack post from Butler for notifications that include the board name. Thanks for sharing our needs with the team.

Regarding the bolded text, I understand that this is due to the difference in Markdown formatting between Slack and Trello.  
It does not matter for the content itself, so it is not a problem.


author: Guillermo Ruiz Campos
body: Hello,

I'm also interested of being able to use Butler to mention someone or just even the usual @here or @channel tags.

I know that Jira already make this possible with the connection to Slack. I can automate messages there and use those tags or mentioning someone.

Could that be taken from Jira to Trello?

Thanks
Power ups using the Trello app on android tablets.
Asked by Jordy Smart:

So for some reason using the Trello app on an android tablet, i am only able to use four generic power ups (calendar, card aging, voting and list limits)  
I want to use Planyway for timetracking but it doesnt have the option unless i use a web browser instead of the app.   

Is there a a reason i cant use it through the app?


Answers:
author: Gaurav Kataria
body: Jordy, we don't support PowerUps on mobile apps currently. We are looking at building a new platform that will support that in future.
How to correct a member's name in Trello?
Asked by Betty Miller:

New to Trello and I put the email rather than the members first and last name. Need to correct his information


Answers:
author: Brant Schroeder
body: [@Betty Miller](/t5/user/viewprofilepage/user-id/4931761) Welcome to the Atlassian community

You can have the use follow these instructions to update their public name. <https://help.trello.com/article/728-changing-your-username>
Need Task Status Reports
Asked by Andrea Rozman:

I am relatively new to Trello, but am finding it odd that there doesn't seem to be a way to run reports on projects. Reporting on data seems to be a pretty standard need.

Anyway, after digging through some very unhelpful help files, I found Butler Reports. Okay - great. This seems like something I could use. So - how do I use it? I've tried and tried, but all I get is an email sent to me with nothing in it.

What I want:

Send a report to me via email of ALL TASKS on ALL CARDS from a board, indicating their status (done, past due, not late, etc.).

I can get the email part - that's pretty simple. But building the report - I'm stumped. Any help would be great.


Answers:
author: Robin Warren _Blue Cat Reports_
body: Hi [@Andrea Rozman](/t5/user/viewprofilepage/user-id/4931588)

We have written up all the reporting options (mostly 3rd party, but includes Trello built in options) here <https://www.bluecatreports.com/trello-reporting/>

Blue Cat Reports includes [pretty good email reports](https://www.bluecatreports.com/help/articles/scheduling-email-report-sharing/) if that is what is important to you

Hope that helps,

Robin

comments: author: Andrea Rozman
body: [@Robin Warren _Blue Cat Reports_](/t5/user/viewprofilepage/user-id/3758622) - I had initially looked at Blue Cat Reports but didn't have enough time with the trial to get in and see if I could make anything work.


author: Robin Warren _Blue Cat Reports_
body: You can start a new trial if you like, also feel free to reach out to support to set up a call with me to get set up :)


Tags: butler
Restriction to suppliers to see the full Board.
Asked by Tania R. B.:

Hi,

Can I give full access (reading and editing) ONLY to a specific Card?

Let's say, I am a manager and want all of my team on my Board, HOWEVER, part of my team are suppliers. For those suppliers, I thought to give each one of them a respective card according to their deliverables.

I do not want them to visualise the whole picture of my project.

Best regards, T?nia


Answers:
author: Gaurav Kataria
body: Tania, thanks for the question. We don't support partial access functionality. Anyone who has access to a board can see all the cards on that board.
sub teams within teams
Asked by Remps Moise:

Is there a way to have subteams underneath teams e.g. Team Alpha - \> Central, Eastern, etc


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Remps Moise](/t5/user/viewprofilepage/user-id/4931185) ! Welcome to the community :) are you able to clarify a bit more? What do you mean by "Teams"? Are you referencing [Workspaces](https://help.trello.com/article/927-what-are-workspaces)? They used to be called Teams back in the day.