Unable to Access Market Place esp. Manage Add-ons section
Asked by Dipankar Kharga:

This issue is very frequent and recurring. More with "Manage Add-ons" and less with "Find Add-ons".

Always redirected to this page and never reach the page in demand \[manage app\] - /authenticate.action?destination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons

Sometimes, get stuck with new app install using finding app option. See the screenshot.

![Screen Shot 2018-07-17 at 9.57.51 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/27071iC8EA18CBE3ADCC22/image-size/large?v=v2&px=999 "Screen Shot 2018-07-17 at 9.57.51 AM.png")This is affecting us finding and managing new plugins or updating them. Any help here!


Answers:
author: R. Fuerst
body: Hi Madhup,

It sounds like this issue might relate to your network configurations. If you're running a proxy or a firewall, you'll want to be sure that you've properly configured the proxy in Tomcat, as well as confirm that Confluence can accept requests from the Atlassian Marketplace.

We have a handy guide for troubleshooting issues with the add-on console:

* [Problems Connecting to the Atlassian Marketplace](https://confluence.atlassian.com/upm/problems-connecting-to-the-atlassian-marketplace-273875718.html)

If you're still having trouble after checking out your proxy and network settings, please let me know and provide the following:

* What version of Confluence are you running?
* Are there any UPM errors logged in the \<Confluence-Home\>/logs/atlassian-confluence.log file?
* Do you have a lot of incompatible or outdated add-ons?

Hope it helps!

Rachel

comments: author: Dipankar Kharga
body: Thanks for your quick reply.

We are not using any firewall or proxy setup, technically an aws instance with confluence setup. However, we are re-checking our network configuration to get close to the root cause.

* Version running - 6.1.1
* Incompatible means? We never purchased add-ons without "atlassian verified" tag. Some add-ons updates are available but worried if it breaks any UI look and feel since we custom these based on our designs.
* Recently we updated the UPM. I will provide the details of the log soon.


author: R. Fuerst
body: Hi [@Dipankar Kharga](/t5/user/viewprofilepage/user-id/1000866),

Thanks for the clarification. If you recently updated the UPM, there's a chance that perhaps the plugins cache became corrupt in the process. Clearing the cache can resolve this issue. Please follow the guide below to try clearing the plugins cache and then try updating the add-ons again to see if that helped:

* [How to clear Confluence Plugins Cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html)

When I mentioned "incompatible plugins," I am referring to add-ons with versions that are not compatible with your current version of Confluence. The full definitions of add-on compatibility can be found in [Checking add-on Compatibility with Application Updates](https://confluence.atlassian.com/upm/checking-add-on-compatibility-with-application-updates-273875705.html).

Please let me know how that goes.

Best,

Rachel


author: Dipankar Kharga
body: We will perform the cache clearing steps tonight and share the findings. One observation from past on performing stop/restart the server, we **lost all add-ons** and I had to reinstall them again. This is surprising, any explanation here why!

While doing compatibility check, I did not find my version (6.1.1) under "**check compatibility for update to**" drop-down menu, how to proceed here??

I did the check with immediate available version 6.1.2 (not my version) and found all compatible.


author: Dipankar Kharga
body: We have followed the clean as suggested - [https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html?_ga=2.243036610.1318138252.1531713793-1054318027.1526656487\&_gac=1.7022214.1529473804.EAIaIQobChMIwozF8sXh2wIViCQrCh2DFQH5EAAYASAAEgKiLvD_BwE](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html?_ga=2.243036610.1318138252.1531713793-1054318027.1526656487&_gac=1.7022214.1529473804.EAIaIQobChMIwozF8sXh2wIViCQrCh2DFQH5EAAYASAAEgKiLvD_BwE)

After the restart, we lost all we **lost all add-ons as I already mentioned in the earlier reply. Now I will need to redo everything. Is this a normal behaviour??? Pls help?**


Tags: confluence-server

server