youngmon/atlassian-qna huggingface dataset:
Can't edit ANY confluence page
Asked by Nadav Covalio:

Upon trying to edit any page in confluence, it is stuck for an endless loop.

What is the root cause for this issue and how can it be resolved?

Need an answer ASAP as it impact the whole organization.

Thanks,  
Nadav


Answers:
author: Sagar
body: Hi [@Nadav Covalio](/t5/user/viewprofilepage/user-id/4524923) Yes, Please check below for further updates

<https://confluence.status.atlassian.com/>

![Capture 2021-09-27 at 14.43.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/162209iACD1E374049E3553/image-size/large?v=v2&px=999 "Capture 2021-09-27 at 14.43.59.png")


author: Kishan Sharma
body: Hi [@Nadav Covalio](/t5/user/viewprofilepage/user-id/4524923) Welcome to the Atlassian Community!

There's currently an [active incident](https://confluence.status.atlassian.com/) where users are unable to create and edit confluence pages that is impacting all the Confluence cloud customers. Atlassian will provide more details within the next hour.

comments: author: Kishan Sharma
body: Atlassian have mitigated the problem with Confluence page creation and editing. The functionality is now working fine.


author: Nadav Covalio
body: Thanks, an hour already passed, yet an update.

They said there might be a mitigation, but status remains the same.

Any word?


Tags: cloud

confluence-cloud

questions-for-confluence
confluence????
Asked by Arno Chen:

?????6??????????????????????confluence?????????????????????20???????????????

????????????????????????????

???????????confluence????7.13?


Answers:
author: Ollie Guan
body: Hi [@Arno Chen](/t5/user/viewprofilepage/user-id/4478025) ,

????????????????????????????????????????????????????????????????"???????????????"?"jira?????????????"???????????????Atlassian??????????????????????????

?????Atlassian??????????Atlassian?????????????????????????

**Contact Support**

<https://support.atlassian.com/contact/>

**Connect with an Atlassian Partner**

<https://www.atlassian.com/partners>


Tags: confluence-server

server
I cannot edit page
Asked by Manabu Meguro:

After clinking edit icon, The circle of center is spinning and then the screen does not change to edit mode. So I tried that I put url for edit mode directly in browser and then changed to edit mode screen but above progress bar was moving from left to right fast repeatedly

After a while, below message was popped up   
"Our team has been notified. Wait a few minutes and try again. If the problem persists, contact Atlassian Support.  
Error details: AbortError: The user aborted a request. Timed out at 30s"  


Answers:
author: Kishan Sharma
body: Hi [@Manabu Meguro](/t5/user/viewprofilepage/user-id/4573662) Welcome to the Atlassian Community!

There's currently an [active incident](https://confluence.status.atlassian.com/) where users are unable to create and edit confluence pages that is impacting all the Confluence cloud customers. Atlassian will provide more details within the next hour.

comments: author: Manabu Meguro
body: Thanks!


author: Kishan Sharma
body: The issue has been resolved now by Atlassian and the service is operating normally.


author: Sagar
body: Hi [@Manabu Meguro](/t5/user/viewprofilepage/user-id/4573662) There is a active incident from Atlassian for this, Please check below for further updates

<https://confluence.status.atlassian.com/>

![Capture 2021-09-27 at 14.43.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/162206i6C435BB00511D3CE/image-size/large?v=v2&px=999 "Capture 2021-09-27 at 14.43.59.png")

comments: author: Manabu Meguro
body: Thanks


Tags: cloud

confluence-cloud
Create from template - Storage location selectable?
Asked by Luecke:

hi,

I have a "Create from template" button, but I want to choose also the storage location. Currently it only puts it in the respective space, but I would like to put these created pages on a child page below.

I have the possibility to work with a space key? does anyone know how this works or is there another solution?

many thanks!


Answers:
author: Anshuman Dash _K15t_
body: Hey Luecke,

We have recently built an app for Codegeist 2021 called [Create From Template Pro](https://marketplace.atlassian.com/apps/1226632/create-from-template-pro).

The app is available for free on the Atlassian Marketplace and enables you to select a target location among other features :)

I hope that helps.

Cheers!

Dash

comments: author: Luecke
body: Hey Dash,

Thank you - unfortunately we do not have the cloud solution - too bad!

Cheers!


author: Luecke
body: Something else found ;)

* <https://community.atlassian.com/t5/Confluence-questions/Create-from-Template-and-Specify-Parent-Page/qaq-p/290661>
* [https://marketplace.atlassian.com/apps/166/linking-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/166/linking-for-confluence?hosting=cloud&tab=overview)


Tags: template
Servers down?
Asked by Christian Neubauer:

Hi,

right now everybody in our company could not edit pages and work correctly on Jira and Confluence Cloud. This is a total mess right now a real disaster for todays work performance.

So what is going on right now?

After I want to Edit a page - Page is loading and loading.


Answers:
author: Sagar
body: Hi [@Christian Neubauer](/t5/user/viewprofilepage/user-id/2836186) Yes, please find below, for now it's for Create and Edit pages

<https://confluence.status.atlassian.com/>

![Capture 2021-09-27 at 14.43.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/162203i9B5847A269DDB436/image-size/large?v=v2&px=999 "Capture 2021-09-27 at 14.43.59.png")


author: Kishan Sharma
body: Hi [@Christian Neubauer](/t5/user/viewprofilepage/user-id/2836186)

There's currently an [active incident](https://confluence.status.atlassian.com/) where users are unable to create and edit confluence pages that is impacting all the Confluence cloud customers. Atlassian will provide more details within the next hour.

comments: author: B0019 Wood Liu ???
body: We meet same situation by web browser, but iOS app can create or edit the page.


author: Kishan Sharma
body: The issue has been resolved now by Atlassian and the service is operating normally.


Tags: cloud

confluence-cloud
We can't create a new page in Confluence right now
Asked by R?fat Bar?? KU?CU:

When we want to create a new page, the screen is constantly trying to load and text cannot be written. Can you help with the matter?

![Screenshot_465.png](https://community.atlassian.com/t5/image/serverpage/image-id/162200i11E4CFA014AED1AD/image-size/large?v=v2&px=999 "Screenshot_465.png")


Answers:
author: Kishan Sharma
body: Hi [@R?fat Bar?? KU?CU](/t5/user/viewprofilepage/user-id/3567882)

Atlassian is currently investigating an [active incident](https://confluence.status.atlassian.com/) where users are unable to create and edit confluence pages which is impacting all the Confluence cloud customers.

Atlassian will provide more details within the next hour.

comments: author: R?fat Bar?? KU?CU
body: Thanks for information. [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)


author: Kishan Sharma
body: No problem [@R?fat Bar?? KU?CU](/t5/user/viewprofilepage/user-id/3567882) The issue has been resolved now by Atlassian and the service is operating normally.


author: R?fat Bar?? KU?CU
body: Thanks for information again. [@Kishan Sharma](https://community.atlassian.com/t5/user/viewprofilepage/user-id/554991)


author: Kishan Sharma
body: You are welcome Rifat, please help other community members by marking useful answers as accepted.


author: R?fat Bar?? KU?CU
body: I did, thank you. [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)


Tags: cloud

confluence-cloud
Is it possible to create a personal template?
Asked by Haze:

Greetings,

I have built a personal roadmap for my team's web development and I was thinking if there is a way to create a personal template. I can create a board, but to use it as a template, I don't see the option.


Answers:
author: Ludo
body: Hi

Just go to the template board, then pick Show menu \>\> copy the board \>\> new name of board and choose the new team.

comments: author: Ludo
body: In addition, you can create a specific team for Which the assigned boards are templates only.


Tags: butler

template
Unhandled rejection Error on t.popup
Asked by Andrew J Cameron:

I'm trying to open a popup when a user clicks a button on a card. Before I can create the popup, I need to retrieve some information from shared settings, but it appears that this causes the popup creation to fail.

My code is as follows:

```
t.get('board', 'shared', 'key')
    .then(function(keyVal) {
        if (keyVal === "test") {
            console.log("do something");
            return;
        } else {
            return t.popup({
                type: 'confirm',
                title: 'Test Title',
                message: 'Test is a test',
                confirmText: 'Ok',
                onConfirm: function(t, options) {
                    console.log("do something else");
                    return t.closePopup();
                },
                confirmStyle: 'danger'
            });
         }
    });
```

For some reason, when I try to open the t.popup, I'm getting the following error (line 31 in my js):

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/77006i2FADA352716174D0/image-size/large?v=v2&px=999 "image.png")

Any ideas as to what I need to change to fix this?

Also worth noting, this was working as-is a few months ago. By any chance did I miss an update to the API that isn't documented yet?

Thanks for taking a look!


Answers:
author: Garrett
body: Hey Andrew,

I'd instead recommend posting this over in our developer community: <https://community.developer.atlassian.com/c/trello>

Our engineers keep an eye out there, and they or any champions would be happy to help you out with this!


Tags: pop-up
Viewing Trello cards on Samsung Galaxy Active watch
Asked by Nat Coutts:

Hi

I checked the below article out. It suggests that I should be able to view some Trello activity on my Samsung Galaxy Active watch. But I'm not able to do so.

Anyone else facing this issue, please? If so, were you able to fix the issue?

TIA,

Nat Coutts

<https://help.trello.com/article/767-trello-for-android-wear>


Answers:
author: Mike
body: Hi Nat,

Trello for Wear isn't any dedicated app, but it's showing notifications that you're otherwise receiving on our phone, on your watch. From the notification, you're able to respond to comments and things like that. If you're getting the notifications on your phone, but NOT the watch, there might be a pairing or permission issue there, but we're happy to help straighten things out at <https://trello.com/contact>!

comments: author: Nat Coutts
body: Thanks [@Mike](/t5/user/viewprofilepage/user-id/1126328)! I have an idea I want to try, otherwise I'll reach out again. :-)

Nat
Se pueden duplicar tarjetas en 2 o mas tableros y que se actualice en todos?
Asked by Matias Gristelli:

Estimados, estoy con la siguiente inquietud, puedo tener una misma tarjeta que aparezca en varios tableros y que al realizar una actualizaci?n de esa tarjeta en cualquiera de los tableros, la misma se actualice en todos?

Por que pude copiar una tarjeta y mover la copia a otro tablero, pero pasa a ser una tarjeta completamente nueva y no se actualiza si realizo algun cambio por ejemplo en la original.

Desde ya muchas gracias y espero que puedan ayudarme.

Saludos!


Answers:
author: Rodrigo Amador
body: Hola, disculpa, tuviste alguna respuesta? tambi?n me interesa lo mismo.


author: Farah Matto
body: Hola! pudiste hacerlo? necesito lo mismo!!!
Why does "moved this card lower" appear in card activity sometimes?
Asked by Jennifer Waterfall:

I drag cards up and down or left to right all the time. I sometimes move cards with the move button on the back of the card or the move button on the edit popup on the front of the card. None of these actions seem to add an activity to the card history. But, occasionally, I see "moved this card lower" in the card history.

What causes that to happen sometimes?


Answers:
author: Mike
body: Hi Jennifer,

Great question!

The short explanation is that almost every action you take on a board is recorded in some way, but the "moved this card lower" or "higher" aren't supposed to be shown usually. If you have a board open for a long time, you might see this come up, mostly because Trello's real-time update engine has limited filtering abilities. There's a more technical explanation, but suffice it to say that you, in general, should be seeing those items.

And, if you refresh the board, or open the card in a new tab, you'll almost certainly see the items go away!

comments: author: Jennifer Waterfall
body: I do leave my board open 24/7. And I also just noticed a whole bunch of "changed description of this card" entries in card activity. I opened card in a new tab and those are gone. Thanks! That was really triggering my OCD. LOL
Where do you manage and edit a checklist used by Butler?
Asked by Tim Ziegler:

I have a Butler Calendar automation that creates a card on a regular basis with a checklist. As time goes on I want to modify what's on that checklist. Does Butler just use the last version of that checklist on a card? Or where do I go to modify this named checklist?


Answers:
author: oct31baby
body: Are you asking how to edit an already active rule? If so, I don't think you can. I tried it yesterday and had to restart the entire series of rules just to change 1 step. It's very possible I just don't know where to click to "edit" the rule/card button...

comments: author: Ludo
body: You can edit an existing rule.

In the butler rules list, each existing rule has several options :

- edit (pen)

- copy (dubble page)

- delete (trash icon)


author: Ludo
body: Hi,

Could you give a concret use case ?

- The initial state,

- the final state,

- the triggerevent,

- the wanted update.


Tags: butler

checklist
A user cannot update ticket status, update comments, or add any attachments
Asked by Dylan_E_Adams:

A user cannot update ticket status, update comments, or add any attachments, but the team this individual is on has the same access and is not having this issue. Thoughts on a possible resolution?


Answers:
author: Ludo
body: #### Hi, check this : {#toc-hId--681975335}

#### Member types {#toc-hId-1805537498}

* Admins can view and edit cards, remove members, and change board settings.
* Normal members can view and edit cards, but can't change board settings.
* Observers can view, comment, and vote on cards. However, they can't move or edit cards, nor can they change settings.

<https://help.trello.com/article/710-setting-up-your-business-class-team>

comments: author: Dylan_E_Adams
body: We are using Jira Cloud - is that an issue?
Permissions
Asked by luca.veghi:

Hello, i am a project manager and i create some tasks in a project.

I assign task to people for completion.

Unfortunately, these people are then able to modify, delete, change deadlines, change assignees....and this becomes not manageble.

Is there a way to limit other users actions only on completion/not completion and comments, based on assignments?

Thanks

Luca


Answers:
author: Ludo
body: For the permissions, you can assign :

#### Member types {#toc-hId--681974164}

* Admins can view and edit cards, remove members, and change board settings.
* Normal members can view and edit cards, but can't change board settings.
* Observers can view, comment, and vote on cards. However, they can't move or edit cards, nor can they change settings.

But, if you want to assign some restrictions to a member, about due date for example.

You can do something like this.

A master board in wich you are the only member and you save the duedate. A slave board for the all other members, in wich the cards are copied from the master board.

And you can create a rule to overwrite an unauthorised update.


Tags: butler

permission
How to hide a defined List in a Trello-Board for guests, but show it to Team-Members?
Asked by Heiko Knopf:

I am using Trello to organize a Group of people with different official rights. To define the user-rights for the Team-members I have already upgraded for Trello-Business.

To get the overall prcess transparent, I want to open one Team-Board for defined guests, while keeping some of the Lists hidden. Is that possible?

Thanks for the help.

Heiko


Answers:
author: Ludo
body: Hi

The members have access to all lists of the board or nothing.

See this

<https://help.trello.com/article/789-changing-the-visibility-of-a-board-to-public-private-or-team>

Or

<https://help.trello.com/article/710-onboarding-to-business-class>

comments: author: Heiko Knopf
body: Thank you.
Google Drive power-up is not worling properly on the desktop app
Asked by Jonas Napier:

I use the desktop app and the google drive power-up.

I have changed my google login and now I get the following error:

When I try to attach a document to a card, a browser window opens with the file picker (before this promt opened in side the app). I choose a file and then the window closes and nothing more happens.

When I use a browser for trello it work fine.

I have tried loggin in and out and disconneting google drive.

Any suggestions!


Answers:
author: Esme Crutchley
body: Hi [@Jonas Napier](/t5/user/viewprofilepage/user-id/3683503)

I remember having this problem when I started using the app as well, I don't think I ever worked out what was going on.

I will say that I don't use the desktop app anymore, ever. I don't even think I have it installed on any of my machines, I do it all through Chrome. Because Trello doesn't have an offline mode, there's really no point for me to have the app, also, because I have a large number of Chrome extensions for Trello, that don't work with the app, for me personally, it was pointless to have the app.

Could I ask why you use the desktop app? I'd be genuinely interested to see why you use the desktop app and not through your browser.

Esme :)

comments: author: Jonas Napier
body: All right - makes sense.

I use the app because I like to have the icon in the process line/bar. That makes it easier to locate and it limits the number of tabs that I have open in the browser - and easier to switch back and forth.

I just created a short cut for trello, that opens in a new window - so that is very similar to using the app.

Thanks


author: Esme Crutchley
body: Awesome! I'm glad you sorted it!


Tags: google-drive
Can i create "service accounts"?
Asked by Ryan Davies:

Does Trello have the capability of nominating accounts as "service accounts"? eg. Accounts that will not consume a licence and can not be logged into but have membership in the enterprise?

The specific reason i ask is that i have a user who wishes to set up a zapier integration that seems to want to use a human account and doesn't seem to accept an API token or something similar that would normally allow one to circumvent this.


Answers:
author: yanice youbi
body: Hello, any news about this request ?

Was this feature considered ?


author: Mike
body: Hi Ryan,

I'm afraid not---there's not a way to specify an account as only a service account. In order for an account to have data access, it would need to be created, and would functionally, not be different from any typical account being used by a person. I'll definitely make sure our teams know that's something you'd like to see in the future!
I'm having trouble reopening a closed board. I see the button but it does not seem to do anything.
Asked by Kristin Copher:

I'm admin on a board that I closed. Now I would like access to it again.

I see how to reopen the board. But when I click "reopen" nothing seems to happen.

Any thoughts.. or does "reopen" possibly have a bug?

Thanks, help to access this board would be really appreciated!


Answers:
author: Alex Laycy
body: Hi [@Kristin Copher](/t5/user/viewprofilepage/user-id/3682928) ,

Have you run through the (very brief) process outlined [here](https://help.trello.com/article/781-reopening-a-closed-board)?

If you have and you're still hitting this issue, could i suggest a few steps and apoligies if these are teaching you to suck eggs!

1) Clear your cache, 2) disable all extensions, 3) if 1 and 2 fail try via a different browser

- Alex
Possible to prevent filters from persisting across sessions?
Asked by Brian Hall:

Hi there!

When I visit a board, it automatically applies whatever filters were in place the last time I used it.

If I open a link with filter data in the query string (e.g. ?menu=filter\&filter=due:overdue) then the old filters are overridden, and the new filters applied ?

Is there a way to save a link that forces "No filters" though? "?filter=none" or something?


Answers:
author: Garrett
body: Sorry Brian, there isn't a way to force that currently. The filter most recently set is kept in local storage, so when visiting the board again, it will apply that filter.

You can however quickly remove that filter on the board by using the X keyboard shortcut.

In the meantime, I'll let our team know about your interest in that though!

comments: author: Brian Hall
body: Thanks Garrett! I'll stick with \`X\` for now.
How do i see what tasks are outstanding across multiple boards
Asked by letisha malakooti:

How do i log in daily and see which tasks across multiple boards, allocated to all contractors are outstanding or not yet completed?

How do i also set a card as completed, as opposed to archiving or deleting it?

How can i be notified each time someone moves a card to a new column that i created?

I need to manage, and i cant

I manually go into every board and every task at this stage


Answers:
author: Iain Dooley
body: [@letisha malakooti](/t5/user/viewprofilepage/user-id/3682181) check out Placker, it's the best tool for visibility and planning across all boards that I've come across.


author: Ludo
body: Hi

* You can create a report like this with butler

```
every day at 11:30 am, create a report in variable "MyReport" with all cards due today with an incomplete due date using pattern "- [{cardname}] ({cardlink}) ({cardmemberusernames})and send an email notification to "@gmail.com" with subject "Not completed" and message "{$MyReport}"
```

* Each card can be marked as completed, in this case, the field due date becomes green.
* You can create a butler rule like :

```
When a card is added to list "listname", post comment "@YourTrelloUserName"
```


Tags: butler