youngmon/atlassian-qna huggingface dataset:
Can't Add an Account and log in
Asked by David Brooks:

I erased the repo from my local drive to do a virgin build of code from the repo. I was then unable to clone the repo because I could not log into my account. I was told to upgrade from 3.3x.x to 3.4.4.0. I did, but still could not log in. I deleted my account to start over, including obtaining a new PAT and I still cannot log in. I found the following thread on your support page, which is my exact problem, but no answer was provided: Page not found error in Remote Repo connection with PAT in Azure DevOps.

When I click Refresh Personal Access Token and enter my credentials, I get:

"Authentication Failed

Failed to check login for user

Page not found."


Answers:
author: arraboa
body: same issue without changing anything to the repo though.  
can't connect to github credentials

Authentication failed  
Failed to check login for user \[XXX\]  
Requires authentication

comments: author: DAvid Rodriguez
body: I have the same problem when I want to connect it to my GitHub, and it is the first time I use it, but the password even though I have changed it thinking that it could be that it has not worked for me, I still get Authentication error.


author: David Brooks
body: I found the problem.

When creating or authenticating an existing account in SourceTree, SourceTree wants the URL specified on the PAT creation screen, not the so-called full URL.

Hosting Service: Azure DevOps

Host URL: as describe in first above

Preferred Protocol: HTTPS

Authentication: Personal Access Token

Also, in my case, when trying to clone the repo, the full URL was given to me two ways. Only the first one worked.

<https://dev.azure.com/wwww/xxxx/yyyy/zzzz>

https://wwww@dev.azure.com/wwww/xxxx/yyyy/zzzz

comments: author: alarba
body: to add to David's info.  
host URL was like <https://mycompany.visualstudio.com>

user name was case sensitive email on the visual studio account so like SmithXY@mycompany.com

the password was the PAT token


author: Wagner Costa Araujo
body: This is ocurring to me too. Same issue
fatal: could not read Password for 'https://xxx@bitbucket.org': No such file or directory
Asked by Miguel Monreal:

Hello

When finishing a feature through Sourcetree, I get an error:

```
git flow feature finish -D feature-name
bash: /dev/tty: No such device or address
error: failed to execute prompt script (exit code 1)
fatal: could not read Password for 'https://xxx@bitbucket.org': No such file or directory
Fatal: Could not fetch feature/feature-name from origin.
Completed with errors, see above.
```

This only happens on one of my pc, the other one can finish features correctly. If I open the terminal and type:

```
git flow feature finish -D feature-name
```

it will prompt me to type the password 2 times and correctly finish the feature, but I cant make it work through Sourcetree.

It appears that my password is not set in Sourcetree and I cant find any way to fix this by googling the error.


Answers:
author: Arif Malik
body: ++xxx@gamil.com++
How to search a branch in remote branch list ?
Asked by Ankit Peshwaria:

We have almost 2000 branch(s) in REMOTE branch list.

In order to find and checkout my newly created remote branch, is there any way to search or filter for a particular branch in REMOTE branch list ?


Answers:
author: Peter Hlavenka
body: I have the same problem. How it is possible that feature like this is missing in SourceTree ?

comments: author: Daniel Rinaldi
body: It's 2024 and there's still no search for branch name in Windows. The feature was added to mac 3+ years ago, why is this not on the windows version yet?
Getting page not found error for few pages in confluence after upgrading to 8.5.5 from 7.19.17
Asked by Bhargavi Vasa:

I have upgraded confluence manually from 7.19.17 to 8.5.5 . After upgrade few of the pages are not working and showing as page not found . When I have opened Space directory it's showing as page not found


Answers:
author: Mirek
body: Hi [@Bhargavi Vasa](/t5/user/viewprofilepage/user-id/5136196)

Is there anything specific on those pages? Did you perform a context reindex? Have you copied over all required configuration parameters and **did not reuse** setenv.sh or setenv.bat from 7.19.x? when performing the upgrade (there are some changes in 8.5)?

comments: author: Bhargavi Vasa
body: I have performed content indexing and reused the setenv.sh,server.xml.confluenceinit.properties

I have followed samee steps for 2 instances , 1 instance is working fine but for others its getting as page not found error for few sections


Tags: confluence-data-center

data-center
"Fix version" Jira issue details not pulling on Database
Asked by Maria Ramon:

![Screenshot 2024-06-27 at 13.55.27.png](/t5/image/serverpage/image-id/332119i55B4A6D8D5240037/image-size/large?v=v2&px=999 "Screenshot 2024-06-27 at 13.55.27.png")

Hello!

I am creating a database out of a project in Jira, and when setting "Fix version" Jira issue details, it does not populate like the rest of the Jira issue details fields. Am I missing something?

Thanks in advance!


Answers:
author: Hans Polder
body: [@Maria Ramon](/t5/user/viewprofilepage/user-id/5530758) ,

Welcome to the community! I've tried doing this in my test environment as well, and run into the same issue. Other fields like Parent are getting populated correctly, but fix versions just remain empty in Databases, despite being filled in my test ticket in Jira.

I would suggest raising a support ticket with Atlassian to get this investigated and probably noted as a bug (or otherwise a UX improvement since we're both missing something, maybe ?)

[@Matt Reiner \[K15t\]](/t5/user/viewprofilepage/user-id/2246048) would you happen to know anything about this?

comments: author: Maria Ramon
body: Hi [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) !

Thank you for reaching out! ?

I have raised a Jira ticket and discovered there is already an existing bug ticket for this issue. However, the priority of this ticket has recently been lowered, which I find quite surprising.

<https://jira.atlassian.com/browse/CONFCLOUD-78885>

Considering that the Fix version is extensively used by Atlassian users for Release Process management and reporting, this issue should be addressed with higher urgency.


author: Hans Polder
body: [@Maria Ramon](/t5/user/viewprofilepage/user-id/5530758) ,

Thanks for the update. Happy to hear that it was recognized as a bug. Hopefully it gets resolved quickly!


Tags: cloud

confluence-cloud
How to import/export space using rest api call in confluence
Asked by Bhargavi Vasa:

I have a requirement to export and import space using rest api. I have around 1000 spaces to export and import to different instance. is it possible to import using rest api rather than UI?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: You can find the API docs for export/import here:

<https://docs.atlassian.com/ConfluenceServer/rest/8.4.2/#api/backup-restore>


Tags: confluence-data-center

data-center
We need to get the status of the jira (Todo / In-progress / Done etc) in Wiki , when we refer that j
Asked by Pavan:

We need to get the status of the jira (Todo / In-progress / Done etc) in Wiki , when we refer that jira in any wiki page.


Answers:
author: Ivan Garcia _Appfire_
body: Hi [@Pavan](/t5/user/viewprofilepage/user-id/5453658)

Atlassian Marketplace apps such as our

* [Dashboard Hub Pro](https://apps.appf.re/dh/amp/tis%20)
* [Dashboard Hub for Confluence](https://marketplace.atlassian.com/apps/1224619/dashboard-hub-for-confluence-reports-charts?hosting=cloud&tab=overview)

could help you with your use case. They allow you to create detailed and customizable reports, including Time in Status and trend analysis over time. They also provide custom charting capabilities (with data from Jira, Confluence, BigPicture, CDM, and more), the ability to centralize data from 15+ product integrations and to share reports externally in a secure way with links or from the JSM Portal.

With [Dashboard Hub Pro](https://apps.appf.re/dh/amp/tis%20), you could create your Time in Status report and use an external link to add it to Confluence using Smart Links.

With [Dashboard Hub for Confluence](https://marketplace.atlassian.com/apps/1224619/dashboard-hub-for-confluence-reports-charts?hosting=cloud&tab=overview), you could create the reports in Confluence straight away.

![DashboardHubPro.png](https://community.atlassian.com/t5/image/serverpage/image-id/336380iA835CF4888176DA1/image-size/large?v=v2&px=999 "DashboardHubPro.png")

Please know that both apps offer a 30 free day trial. You can reach out to us any time so we can help you achieve you goal.

I hope you find a solution soon!


author: Fabio Racobaldo _Herzum_
body: Hi [@Pavan](/t5/user/viewprofilepage/user-id/5453658) ,

please use macro JIRA Issue (<https://confluence.atlassian.com/doc/jira-issues-macro-139380.html>) to have issue/s status in real time on confluence side.

Hope this helps,

Fabio

comments: author: Pavan
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

Thanks for the response!

Yes, we can use Macro to display the fields of particular issues, But we need issues which are already in documentations should display it's status.

Thanks.


Tags: confluence-data-center

data-center
Applicability of Google Privacy Policy
Asked by Robert Howe:

I'm working on introducing Confluence to a defence organisation. One of the challenges that I have met concerns Atlassian's privacy policy. Specifically, in the Confluence/JIRA login, the following statements appear:![Atlassian PP.jpg](/t5/image/serverpage/image-id/332109iCE27C986A53840E6/image-size/large?v=v2&px=999 "Atlassian PP.jpg")

The challenge is the claim that Google's privacy policy applies to the Atlassian site, which is, of course, unacceptable to a defence organisation. Why is the Google privacy policy present in the Atlassian login dialog and how to do we know the limitations of its applicability?  

Thanks in advance


Answers:
author: Kristian Klima
body: Hi [@Robert Howe](/t5/user/viewprofilepage/user-id/5530716) and welcome to the Community.

If you click Privacy Policy next to User Notice, you land here:

<https://www.atlassian.com/legal/privacy-policy>

This refers to Google when you use your Google account to sign into Atlassian and then for using specific third party services.

(I wonder if Atlassian uses Google for their Atlassian account. But you can deploy SAML SSO and 2FA in your Atlassian org.)


Tags: cloud

confluence-cloud
Pages are duplicating drafts in the tree
Asked by Guy Nicholson:

I have a problem with pages duplicating themselves and saving as drafts that can't be deleted.

This bug has been observed here as well, however it says it is resolved but the problem persists for me. And I have tried all of the recommended remedies to no success.

<https://jira.atlassian.com/browse/CONFCLOUD-77319>


Answers:
author: Dan Breyen
body: Hi [@Guy Nicholson](/t5/user/viewprofilepage/user-id/5530560) welcome to the community. Based on the comment in that Jira ticket from Atlassian, they're referring to a need to clear your page tree cache. It should have cleared by now in your instance. [@Scott Zockoll](/t5/user/viewprofilepage/user-id/5354025) mentions about opening a ticket with Support if you needed cache cleared. If it was me, I would open a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) referencing that Jira to see if your cache has been cleared, and if it has, then why would you still be experiencing the issue.


Tags: cloud

confluence-cloud
Add a Background Color editing templet
Asked by Idan Celeste:

Hallow,

When I marking V on the background color macro, the V disappeared right away and i get these alert massage.

after that when i what to use the template the background color disappear (second pic).

how do i solve this ?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332058i8388164D4D68154A/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332064i13856430603FDBC7/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Kristian Klima
body: Hi [@Idan Celeste](/t5/user/viewprofilepage/user-id/5530514) and welcome to the community.

You need to be more specific:

* what is the background macro?
* what exactly is going wrong?
* Or is it just an error in the color scheme setting?

comments: author: Idan Celeste
body: 1. The name of the macro is "background color"

2. i wrote in the first massage the problem and the alert that i receiving when i make a V in a "action item" that placed in the macro.

in general i making a new template for something and i using the combination ( "action item" in "background color" macro).


Tags: cloud

confluence-cloud
Installing gliffy-confluence-plugin-9.7.4.obr failed
Asked by Owen:

![install_gliffy_failed.jpg](/t5/image/serverpage/image-id/332044i7E543D0443CDD03B/image-size/large?v=v2&px=999 "install_gliffy_failed.jpg")

do not know why, I checked catalina.out, did not found any clue.

keep installing...


Answers:
author: Samie Kaufman - Your Gal at Gliffy
body: Good morning, [@Owen](/t5/user/viewprofilepage/user-id/5294679) !

Would you please reach out to our support team at support@gliffy.com?

Thanks :)

Samie


Tags: confluence-data-center

data-center
Why are we still being charged since we have less than 10 users?
Asked by ??? ????:

10? ??? ???? ???, Biling Console??? ?? ??? 0 ????, ?? ? 10??? ??? ???? ???? ??? ??? ?????? JIRA? ???? ??, ?? ??? 10? ????? ? ???? ?? ??? ???? ??? ?? ??????.

?? ???? 10? ??? ???? ???? ?? ??? ??? 0??? ?????. ??? ??? ? 16\~18?? ??? ???? ????(??? ?? ??). ??? ??? Confluence? JIRA? ???? ???, ???? 10? ???? ? ?? ? ?? ??? ????? ???? ????.


Answers:
author: Kristian Klima
body: Hi [@??? ????](/t5/user/viewprofilepage/user-id/5530479) and Welcome to the Community

Both Jira and Confluence Free versions are free for up to 10 users. The moment you add another user, your license switches to Standard.

Also, if you are on Standard license and have just 1 user, you would still pay the fee for that one user.

What is also included in the bill, are charges for any non-free apps that you installed on Confluence or Jira. Important: Even if your Confluence is Free, you still have to pay for the apps.

I hope this helps.


Tags: cloud

confluence-cloud

not-applicable

subscriptions-and-billing
Espacios personales
Asked by Ester Cerver?:

Se nos est?n creando espacios personales de forma autom?tica, alguien sabe que desencadena esta acci?n para poder desactivarla?


Answers:
author: Kristian Klima
body: Hi [@Ester Cerver?](/t5/user/viewprofilepage/user-id/4800305)

To my best knowledge, this is not possible.

Every Confluence user has their own space.

comments: author: Ester Cerver?
body: Ok, thanks Kristian.


Tags: cloud

confluence-cloud
Email for change password not received
Asked by Landrice RANDRIANAMBININA:

Hello,

I tried to modify my email from my gmail email to my professional email but I don't receive email to validate my new email.

![Capture d??cran 2024-06-27 102518.png](https://community.atlassian.com/t5/image/serverpage/image-id/332034i8B84BB220F4051B0/image-size/large?v=v2&px=999 "Capture d??cran 2024-06-27 102518.png")

I tried to use another professional email for test, it's work well.

Thanks for you support.

Regards,


Answers:
author: Gip
body: Hi [@Landrice RANDRIANAMBININA](/t5/user/viewprofilepage/user-id/5530439) - Have you checked that the email is not being blocked by the professional email account you're trying to change your email to? Have you checked spam?

comments: author: Landrice RANDRIANAMBININA
body: Hello [@Gip](/t5/user/viewprofilepage/user-id/5528423) ,

Thanks for your feedback.

Yes I've already contact email support and nothing in her side.

Also I have tried to change email with the same domain \>\> email received. But in my email it's not received.

And nothing in spam


Tags: cloud

confluence-cloud
Editing Mode Bugged
Asked by Andrea Mappoura:

Hello,

At the company where I work, we have been experiencing some issues over the past few weeks that are making our work **very frustrating** and **time-consuming**.

1. When in edit mode, the expand/collapse sections remain collapsed. Previously, the default was expanded, which made searching and editing easier.

2. Additionally, when in edit mode again, the photos in the expand/collapse sections take ages to load. You have to click on the picture to initiate loading. Previously, the photos were perfectly visible as soon as we pressed Edit.

3. We have been updating pages without notifying watchers, and our clients are unable to see the latest changes. This creates miscommunication with our clients, as it seems no one can view the latest version except the page owner.

Is anyone else experiencing the same issues?

Thank you.


Answers:
author: Kristian Klima
body: Hi [@Andrea Mappoura](/t5/user/viewprofilepage/user-id/5310823)

1. I think it was always collapsed in the Edit mode in Cloud.
2. Images load fin for me, I purposefully tried a giant 5MB artwork and it loaded fast in any mode.
3. No. The notification is not sent but the changes are visible to anyone with View permissions and above.

Do your customers access the docs in the same space? Are you using a theme app?

comments: author: Andrea Mappoura
body: Hi [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962)

Thanks for your reply.

1. The default setting was not collapsed in Edit mode. This change occurred almost a week ago.

2. I have attached an image. I selected "Edit" on the specific page, and this is how it appears when I expand the specific section. If I do not select the image, it does not start to load and remains as it is.

3. Yes, we are aware that by pressing 'Update without notifying watchers', a notification is not sent. Based on our clients' comments, they were not able to view the latest changes we made.

Yes, same docs in the same space.![Edit Mode Bugged.png](https://community.atlassian.com/t5/image/serverpage/image-id/332099i90038704DF0820B8/image-size/large?v=v2&px=999 "Edit Mode Bugged.png")


author: Andrea Mappoura
body: It looks like the issues have been resolved.


Tags: cloud

confluence-cloud
Table Transformer: SQL query on Jira URL
Asked by Craig.Harley:

Hi, I am pulling a Jira table into Table transformer

I want to display all the rows, which is simple enough

![jira table.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/332022i72405CC9621FE9B4/image-size/large?v=v2&px=999 "jira table.PNG")

however I want to manipulate the data that is displayed in one of the columns

The column in question returns all the Linked Issues for each Jira Entry returned in the table (this can have multiple entries)

I want to be able to only display linked issues of a particular type (so for instance anything starting with "SISLE") and blank out any linked issues starting with anything else, but at the same time still display the full list.

![jira table needed.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/332027iE0A878D5918E4E61/image-size/large?v=v2&px=999 "jira table needed.PNG")

any guidance would be greatly appreciated


Answers:
author: Stiltsoft support
body: Hi [@Craig.Harley](/t5/user/viewprofilepage/user-id/4615003) ,

You may [flatten your array](https://community.atlassian.com/t5/Confluence-questions/Flatten-an-array-in-Table-transformer-macro/qaq-p/2048472) and break each linked issue in a separate row. Then you may filter out that rows which don't start with "SISLE".

comments: author: Craig.Harley
body: thanks for the quick response, however i don't want to filter the rows out

I still want to display all the rows (including the ones that don't contain "SISLE" as an entry in Linked issues)

For the ones that don't contain "SISLE", I just want to blank that particular field out

i.e all rows displayed, all entries under linked issues blanked out, apart from the ones containing "SISLE"


author: Stiltsoft support
body: Then you may just aggregate the table back after the filtering if a linked issue per row doesn't suit you.

Or you may look into the MATCH_REGEXP function (write a regular expression that is suitable for your unwanted expressions) and REPLACE function (replace your unwanted expressions by spaces or smth).

You can find the list of the supported SQL functions [here](https://docs.stiltsoft.com/tfac/cloud/general-syntax-and-sql-functions-available-42246251.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111).


author: Stiltsoft support
body: And maybe this question will help: <https://community.atlassian.com/t5/Confluence-questions/Table-Transformer-Sorting-out-multiple-values-from-a-column/qaq-p/2622470>

To find the "SISLE" parts and move them to a separate column. The original 'Linked Issues' column should be hidden (not listed in the query).


Tags: cloud

confluence-cloud

filter

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer
I can't see the data
Asked by Seonah Park:

I'm using confidence, but I haven't logged in for a long time.. I can't see the boards I've been writing.  
I'd like to double-check that data, but can it be revived?  
These are the data you must buy.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Seonah Park](/t5/user/viewprofilepage/user-id/5530322) and welcome,

if you are referring to a data center instance you need to ask internally so that a COnfluence admin can review your space access permissions.

Fabio


Tags: confluence-data-center

data-center

not-applicable

subscriptions-and-billing
Word document Upload option is not showing in the page.
Asked by Cornelius Dickson:

Problem :

- Can not see the word document option in the Confluence Page.

- Could not find the option to enable word document upload to sites.

I am the org admin for the Confluence. Please assist to resolve this issue.


Answers:
author: Kristian Klima
body: Hi [@Cornelius Dickson](/t5/user/viewprofilepage/user-id/5420794)

It's been properly hidden :)

<https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/>

Create a page, hit the three dots menu, select Templates and import, switch to Import tab...

comments: author: Cornelius Dickson
body: Thanks. This answered my question.


Tags: cloud

confluence-cloud
What's the easiest way to link to an uploaded file on another page?
Asked by Matt Wynne:

As librarians, we need an easier way to refer to files uploaded on other pages in the Space so that we avoid finding, navigating to and copying URLs from the page containing the file in order to just put a link to the file on the new page. Unless I'm whiffing on seeing a "find attachments in this Space" feature.


Answers:
author: Benjamin
body: Hi [@Matt Wynne](/t5/user/viewprofilepage/user-id/5328705) ,

Here's a great documentation on doing this and other linking situations:

<https://support.atlassian.com/confluence-cloud/docs/insert-links-and-anchors/>

Skip down to

### Link to attachments {#toc-hId-2143811370}

to find what you need.

Hope this helps.


Tags: cloud

confluence-cloud

file

link

upload
Quick Question regarding clone operation of the confluence space, Jira Knowledge Base
Asked by Matt Sardi:

I'd like to clone the Jira Knowledge Base confluence space from prod to dev. Is there a quicker and easier way to move this data?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Matt Sardi](/t5/user/viewprofilepage/user-id/5509366) ?

AFAIK that's going to be the fastest way. Were you specifically wondering about something else?

Best,

-dave


author: Barbara Szczesniak
body: [@Matt Sardi](/t5/user/viewprofilepage/user-id/5509366) It sounds like you want to copy the space from one cloud instance to another. Have you tried exporting the space from your prod cloud and importing it to your dev cloud?

If you haven't already found it, look at this page: <https://support.atlassian.com/confluence-cloud/docs/import-a-confluence-cloud-space/>


Tags: cloud

confluence-cloud