youngmon/atlassian-qna huggingface dataset:
Confluence Jira widget text size too big
Asked by Lauren Cooper:

Hi,

The **Jira** widget is useful as you can use a search, but it displays much larger than other widgets (and looks even worse when there are more columns and therefore text wrapping).

![Jira-widget-display.png](/t5/image/serverpage/image-id/260904i7270233E74DEA980/image-size/large?v=v2&px=999 "Jira-widget-display.png")

For example, the **Filter Results** widget has a much nicer, neater display. But that needs a Filter which isn't always the easiest, especially went you want it in a template and people will need to edit it.

![FilterResults-widget-display.png](/t5/image/serverpage/image-id/260905i0DB2E2B15AE38F27/image-size/large?v=v2&px=999 "FilterResults-widget-display.png")

Is there any way to change the size of the Jira widget display (easily/permanently if it is in a template)?

Or can you look at making it more in keeping with the Filter Results or Issues in Progress widgets?

Thanks


Answers:
author: Brant Schroeder
body: [@Lauren Cooper](/t5/user/viewprofilepage/user-id/5000132) There is not a way to change it you will could submit a feature request here recommending that functionality: <https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440>


Tags: cloud

confluence-cloud

widget
Unable to add a user in Page Restriction
Asked by ratheeshbabu:

Unable to add a user in Page Restriction, While adding not getting his name


Answers:
author: Trudy Claspill
body: Hello [@ratheeshbabu](/t5/user/viewprofilepage/user-id/5225966)

Welcome to the Atlassian community.

Is the user a licensed user of Confluence?

Has the user ever logged in to Confluence?

comments: author: ratheeshbabu
body: In Space Permissions I have added him,only in page restrictions his not is not coming


author: Trudy Claspill
body: Can you confirm that the user has logged in to Confluence at least once?

Are there restrictions placed on the parent page of the one you are trying to change?


author: Manoj Gangwar
body: Hi [@ratheeshbabu](/t5/user/viewprofilepage/user-id/5225966) ,

Please check the user license. If the user has not the confluence-user license then it will not be visible.

If its recently added then wait for an hour then try.


Tags: confluence-server

server
In Edit Mode Does Jira macro with results displayed allows Keys or Summary Field to be clickable ?
Asked by Hashmi Muzzammil:

**In Edit mode** , Does Jira macro with results displayed , allows Keys or Summary Field to be clickable ?

Insert a Jira Macro on Confluence

use a valid filter

Displays results

Expecting : The links ( Key or summary ) should be clickable opening the tickets in another browser - When in Edit mode

Actual : Clickable only when page published


Answers:
author: Manoj Gangwar
body: Hi [@Hashmi Muzzammil](/t5/user/viewprofilepage/user-id/4765890) ,

In the Edit mode, it will not be clickable.


author: Hashmi Muzzammil
body: Confluence should try and make it clickable when in edit mode - such a useful feature.

else you just keep typing tickets manually in other windows.


Tags: cloud

confluence-cloud
Where can I get a copy of the server.xml file installed with version 8.0.1
Asked by Eliza Jamison:

I was asked to tweak mine and have now lost track and the server will not start.


Answers:
author: Aron Gombas _Midori_
body: Every self-hosted Atlassian products are distributed also as plain vanilla ZIP archives of the files.

Therefore, download the ZIP distribution of Confluence 8.0.1 and the original server.xml will be in the ZIP.

comments: author: Eliza Jamison
body: Great let me see if that works. I always download windows installer.


author: Brant Schroeder
body: [@Eliza Jamison](/t5/user/viewprofilepage/user-id/1187088) If you did an upgrade a new one would be installed during the upgrade process. You should have backed up a copy of the old one. there are settings in the old one that you will need to add to the new one to get the service to run. A backup should have been created as part of the upgrade process and you should be able to find a copy of the server.xml file there.

comments: author: Eliza Jamison
body: the problem is I jumped several versions and the inclusions in the server.xml file have changed so the old file is useless to me.


Tags: confluence-server

server
What are the best How to .. in Confluence?
Asked by Ellen Ruddy:

Hi everyone, I'm a new user to Confluence and am looking for some learning resources. Can you point me to the best resources for a novice user? thank you in advance. Cheers, Ellen


Answers:
author: Craig Nodwell
body: Hi [@Ellen Ruddy](/t5/user/viewprofilepage/user-id/5233654) welcome to the community. Atlassian has a great [youtube](https://www.youtube.com/@Atlassian) channel lots of resources there on Confluence and getting started.

comments: author: Ellen Ruddy
body: Craig, thanks I will check out youtube. Cheers, Ellen


author: Summer Hogan
body: Hi [@Ellen Ruddy](/t5/user/viewprofilepage/user-id/5233654) - welcome to the community!

There are also a ton of resources on <https://www.atlassian.com/software/confluence>.

comments: author: Ellen Ruddy
body: Summer thank you. Cheers, Ellen


author: Steffen Burzlaff _K15t_
body: Hi [@Ellen Ruddy](/t5/user/viewprofilepage/user-id/5233654)  

Welcome to the community! Besides the great options already mentioned Atlassian also has an university which offers you a lot of onboarding courses.  
[Free Confluence Courses](https://university.atlassian.com/student/catalog/list?inline_search=true&category_ids=21734&duration=&difficulty=&sort=relevance_category_sort&featured=&course_type=all&filter=&search=Confluence)  

If you need a quick overview and onboarding to the editor, my team created a beginner course for that.  
[Confluence Editor Tutorial](https://www.k15t.com/rock-the-docs/videos/confluence-beginner-s-guide/introduction-to-the-confluence-editor-confluence-tutorial)

After you're onboarded you can find also a lot of best practice videos \& articles on our [Confluence Collaboration Hub](https://www.k15t.com/rock-the-docs).  

Hope this is helping you.  

Cheers,  
Steffen

comments: author: Ellen Ruddy
body: Steffen, thank you so much I really appreciate it. Have a great weekend. Cheers, Ellen


Tags: cloud

confluence-cloud
I lost all my screenshot on the page version history is not working
Asked by Atul Saini:

I have been working on a page for quite some time. And today I lost all my screenshots on the page version history is not working. I checked the previous version it appears like an attachment icon. When you click on it says

"Ouch! We can't load the image"

What is the solution to this? These are some very important screenshots that are now missing.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Atul Saini](/t5/user/viewprofilepage/user-id/5233589) and welcome,

my suggestion is to raise a support request <https://support.atlassian.com/>

Probably it is an issue related to your own instance.

Fabio
Preview Unavailable
Asked by Jhoana May Ferareza:

For some reason, the preview is unavailable. I made sure that I included the attachments when I published the articles but just found out today that its not visible anymore. This affects articles that was recently published. Kindly see the sample screenshot attached. Thank you! ![Screenshot 2023-06-02 at 12.51.08 AM.png](/t5/image/serverpage/image-id/260795i34B4480465D041F2/image-size/large?v=v2&px=999 "Screenshot 2023-06-02 at 12.51.08 AM.png")


Answers:
author: Brant Schroeder
body: [@Jhoana May Ferareza](/t5/user/viewprofilepage/user-id/5120381) welcome to the Atlassian community

Are the attachments still available or has it been deleted?

comments: author: Jhoana May Ferareza
body: I did not delete anything. How will I know if its deleted?


author: Brant Schroeder
body: If you click on the attachment does it show?


author: Jhoana May Ferareza
body: nope, it doesn't.


author: Jhoana May Ferareza
body: ![Screenshot 2023-06-02 at 3.09.19 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/260829i916403552760F41D/image-size/large?v=v2&px=999 "Screenshot 2023-06-02 at 3.09.19 AM.png")


author: Brant Schroeder
body: Looks like the attachment was deleted.


Tags: cloud

confluence-cloud
Locking up when editing a Confluence document
Asked by jamie.christie:

Our entire team is periodically locking up when editing a document. Can you please fix it? An error message does pop up that you are having trouble so hopefully there are logs you can review. Thank you for your time, the slowness is debilitating.


Answers:
author: Brant Schroeder
body: [@jamie.christie](/t5/user/viewprofilepage/user-id/4568285) I would suggest submitting a support request here <https://support.atlassian.com/contact/> unless you are on a free plan. If you are on a free plan I can escalate it to Atlassian Support.

Please provide as much information as possible like space name, page name, time when this happened, what you were doing when it happened, etc.

comments: author: Brant Schroeder
body: [@jamie.christie](/t5/user/viewprofilepage/user-id/4568285) I will escalate it here to get you help.


author: jamie.christie
body: Thank you, Brant! I do have a paid plan, however, when I try to report, I am sent in an endless loop to go through the Community with no button to submit my error. See attached screenshot.  

It typically happens upon editing a document in Confluence after recently publishing. An error pops up that the Confluence Team is experiencing issues to wait.   

After waiting 2-3 minutes, if you hit refresh a couple of times, the page loads. ![Confluence Error on Edit.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/260793i38927399D4CCE8CF/image-size/large?v=v2&px=999 "Confluence Error on Edit.jpg")

comments: author: Sumit Uniyal
body: Hi Jamie,

The reason you are not able to log a support ticket is:

* You don't have sufficient privilege to log a ticket, as per the Atlassian Support offerings for any technical support you need to take help from your site admin to log a ticket on your behalf. Please see the below screenshot for reference  
  ![Screenshot 2023-06-02 at 5.41.36 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/260950iBAC27C4F4D91CBCA/image-size/large?v=v2&px=999 "Screenshot 2023-06-02 at 5.41.36 PM.png")
* You don't have to enter the full URL of your site where it mentions the space key as well. You just need to enter the URL till atlassian.net only something like **<https://yourdomain.atlassian.net>**

I would also like to mention that Community Posts are public platforms and are visible to everyone on the internet therefore please edit your screenshot to hide identifying information which included the site URL or you can remove the screenshot itself.


Tags: atl-rvw

cloud

confluence-cloud
Moving zip file between Confluence sites on different accounts
Asked by MadtownMike:

Are there API calls or some internal way to move a large (365GB) zip file from one Confluence site to a different confluence site owned by the same organization?

Is there a way to save the file to an SFTP server? Looking for a way besides a wget call that takes 32 hours to run.


Answers:
author: Graham Twine
body: Hello [@MadtownMike](/t5/user/viewprofilepage/user-id/4032499)

What is the operating system these instances are running on?

Below I describe a few solutions one can use on linux.

You can ask the systems engineers to setup rsync.

I personally use a jump box where I can drop these files and scp to move them

sftp will work as well.

I am going to assume these instances run as some system user.

I am moving large files using scp

**Move the file onto a staged / sftp server**

1. ssh onto the server

2. su - confluenceuser

3. scp \~/data/backup/sitebackup.zip mydomainuser:jumphost:/some/accesable/path

**Copy to new location**

1. ssh onto new instance

2. su - confluenceuser

3. scp mydomainuser:jumphost:/some/accesable/path/sitebackup.zip data/restore

Above the backup and restore folders are in the Confluence home folder as described [here](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html).

comments: author: MadtownMike
body: Thanks for the quick reply.

The OS is Windows.


Tags: cloud

confluence-cloud
Assigning Category to a space recently created
Asked by Nahla Mellouki:

I have created a Space ( Blank space) with no category assigned as it didn't appeared among the steps.

Is there a way to assign the category to the spaces created?


Answers:
author: Manoj Gangwar
body: Hi [@Nahla Mellouki](/t5/user/viewprofilepage/user-id/5134274) ,

You can create categories which you can then assign spaces to use keywords or labels in the list of spaces. You can assign a space to as many categories as you want. You can easily add or delete categories. But, you need to be a space administrator to do this.

Click "Space Tools", then "Overview". You can see the list of categories.

Please refer to the below link.

<https://confluence.atlassian.com/doc/use-labels-to-categorize-spaces-136647.html>


Tags: cloud

confluence-cloud
CSS Stylesheet that floats Tables of Content except when it's an Excerpt Include
Asked by Aimee Quinn:

I'm able to change the stylesheet to float the TOC macro but I want to exclude those TOCs that are brought in through Excerpt-Include. I can't figure out how to do that. Here it is without the "not" language:

1. .toc-macro {
2. display: block;
3. float: right;
4. position: fixed;
5. z-index: 10 !important;
6. width: 250px;
7. right: 0px;
8. top: 170px;
9. background: rgba(229, 232, 232, 0.80);
10. border: 1px solid #0096d6;
11. padding: 5px;
12. }
13. .toc-macro:before {
14. content: "Table of Contents";
15. color: blue;
16. font-weight: bold;
17. }


Answers:
author: Aimee Quinn
body: [@David Studer](/t5/user/viewprofilepage/user-id/4537673) - Are you able to help?


Tags: confluence-server

server
how to turn off email notifications in Confluence site
Asked by Garden16_:

how to turn off email notifications in Confluence site. We have the Confluence QA environment with pages and when one user published the page, the other user received a notification regarding the update via email.

How do we turn off email notifications globally.


Answers:
author: Florian Bonniec
body: Hi [@Garden16_](/t5/user/viewprofilepage/user-id/4709933)

You just have to remove mail server from the confluence configuration.

<https://confluence.atlassian.com/conf713/configuring-a-server-for-outgoing-mail-1077914555.html>

Regards

comments: author: Garden16_
body: Is there any other work around .If so please advise.


author: Summer Hogan
body: Looks like there might be another way. Try this [@Garden16_](/t5/user/viewprofilepage/user-id/4709933) - <https://confluence.atlassian.com/confkb/how-to-globally-disable-e-mail-notifications-with-page-content-718670714.html>


Tags: confluence-server

server
View access for non-licensed users in Confluence
Asked by Colleen Gotling:

Is it possible to give users access to a page or space in Confluence without having to have a license for those users?


Answers:
author: Manoj Gangwar
body: Hi [@Colleen Gotling](/t5/user/viewprofilepage/user-id/4643094) ,

You can grant the permission to the Anonymous users. Please refer to the below link.

<https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/>

comments: author: Colleen Gotling
body: Is there a limit to the number of Anonymous (non paid licenses) we can have?


author: Manoj Gangwar
body: When you make your content available to anonymous users, this means anyone on the internet. The anonymous access feature can't accommodate sharing with some anonymous people and not others. **It's all or nothing**.

If the page can be edited by anonymous users, there can be max 12 people who can edit at a time irrespective of whether they are licensed users or not.


author: Colleen Gotling
body: Thank you, I was not aware that it was all or nothing. Is there anything I can do to allow internal employees to access but not anyone external?


author: Manoj Gangwar
body: Unfortunately, in my understanding without license, this is not possible.


author: Trudy Claspill
body: [@Colleen Gotling](/t5/user/viewprofilepage/user-id/4643094)

If you use a Premium subscription plan you can constrain the Anonymous Access to allowed IPs/CIDRs with the IP AllowList feature.

<https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/>


author: Trudy Claspill
body: Hello [@Colleen Gotling](/t5/user/viewprofilepage/user-id/4643094)

You can invite a user as a Guest and grant them access to one and only one Confluence Space at a time. Guests do not consume a license. For more information refer to

<https://community.atlassian.com/t5/Confluence-articles/Roll-out-the-welcome-mat-guests-are-available-in-Confluence/ba-p/2171854>


Tags: cloud

confluence-cloud
Confiforms: Unhide number of fields based on the value in the other field
Asked by Mindl, Jaromir:

Hello,

I would like to solve following issue:

I need to unhide or apply filter on the number of fields selected in the other field:

For example:

I have a dropdown menu (or numeric field) where I type / select the number 6.  
I need in this case unhide 6 fields with possible predefined value.

Is this possible?

Thanks

Jaromir


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Mindl, Jaromir](/t5/user/viewprofilepage/user-id/5233321) and welcome to this community

In ConfiForms you can set up rules to show/hide fields or container containing those fields dynamically and as you like

<https://wiki.vertuna.com/display/CONFIFORMS/ConfiForms+Field+Definition+Rules>

Alex


Tags: confiforms

confluence-server

server
How can I create numbered list with more than 6 levels?
Asked by Rafael Jan:

I need a numbered list with more than 6 nested levels.

1. first

a. second

i. third

1. fourth

a. fifth

i. sixth

Currently in confluence it is seems to be not possible.

If there is anyway to do it, I will be happy to know.

Thanks


Answers:
author: Andy Gladstone
body: [@Rafael Jan](/t5/user/viewprofilepage/user-id/5233245) welcome to the Atlassian Community.

The Confluence Cloud editor only allows six levels of nesting, as well as six levels of headings.

There may be a Marketplace App that extends the functionality past the six deep limitation, but I am not familiar enough with any to provide a recommendation.

Good luck!

comments: author: Rafael Jan
body: Thanks man


author: Andy Gladstone
body: [@Rafael Jan](/t5/user/viewprofilepage/user-id/5233245) no problem. Please mark my answer as accepted so others looking for similar issues can more easily find this answer.


Tags: cloud

confluence-cloud

numbered-list
No custom emoji option
Asked by Tom Trott:

Hi,

We do not see the option to add custom emojis, is this restricted to certain versions?


Answers:
author: Max Foerster - K15t
body: Hey [@Tom Trott](/t5/user/viewprofilepage/user-id/5040485),

Can you check the emoji settings for your Confluence site?

![Xnip2023-06-01_13-47-11.png](https://community.atlassian.com/t5/image/serverpage/image-id/260731i95BFDCD7885E405F/image-size/large?v=v2&px=999 "Xnip2023-06-01_13-47-11.png")

Alternatively, use the URL https://**\[yourdomain\]**.atlassian.net/admin/emoji to directly navigate to the page as an org admin.

Best, Max


Tags: cloud

confluence-cloud
Can't use the trial version of confluence
Asked by ??:

I can't use the trial version of confluence in Shenzhen using Hong Kong network. Has been stuck in this interface, unable to jump.![????_20230602090051.png](https://community.atlassian.com/t5/image/serverpage/image-id/260854iA0A309DC19828DCF/image-size/large?v=v2&px=999 "????_20230602090051.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Could you describe the symptoms of "can't use"?

I would guess that you are getting "site not found", or a "site blocked" message, because the "Great Firewall of China" often blocks Atlassian stuff for no good reason other than censorship. If it is that, then you'll need to find a way to bypass the censorship.

comments: author: ??
body: Thanks buddy, I use DNS jumper solved this problem ?


author: Sanjen Bariki
body: Hi [??](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5233198),

Welcome to the Atlassian Community !!

Please find the article to setup the trial version of confluence

**[Article Link](https://www.atlassian.com/software/confluence?&aceid=&adposition=&adgroup=139903763734&campaign=18330624228&creative=656495977418&device=c&keyword=confluence%20license&matchtype=p&network=g&placement=&ds_kids=p73006849927&ds_e=GOOGLE&ds_eid=700000001542923&ds_e1=GOOGLE&gad=1&gclid=EAIaIQobChMIjMSe9vmh_wIVhZlmAh1BxQZAEAAYASAAEgLOK_D_BwE&gclsrc=aw.ds)**

Let me know the screenshot If you are facing any issues to setup .

Accept the answer if it helps

Regards,

Sanjen Bariki

comments: author: ??
body: Thanks buddy, I use DNS jumper solved this problem ?


author: Sanjen Bariki
body: Hi [??,](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5233198)

Thank you!

If helps my instant response and Article, Accept the answer

Regards,

Sanjen Bariki


Tags: cloud

confluence-cloud
How to define a customized space template ?
Asked by ArnaudE:

I would like create a space template customized on my need

Indeed, the goal is allowing to my team to create a new space form my customized space template

So the question is : is there any way to create a "space template" (not a simple page template) ?


Answers:
author: Max Foerster - K15t
body: Hey [@ArnaudE](/t5/user/viewprofilepage/user-id/5233175), and welcome to the community!

This is a bit of a tricky thing to achieve. Confluence does not offer a native "copy space" feature, but multiple third-party apps support copying spaces. Just have a look around the marketplace. Please make sure to check any limitations of the apps. I know that content created by other apps and space templates in that space often don't get copied over.

But can you tell us more about your space template and what you want to prepare for the others? Do you want to prepare a page structure and content for the teams to copy? Maybe it's enough to prepare the structure and allow them to copy the page hierarchy. Depending on what should be included in your space template idea, we might be able to figure out a workaround. :)

Best, Max


author: Andy Gladstone
body: [@ArnaudE](/t5/user/viewprofilepage/user-id/5233175) welcome to the Atlassian Community. Space Templates are currently not a feature available in Confluence (natively). You can upvote the request for this here:

<https://jira.atlassian.com/browse/CONFCLOUD-3191>

There is a Marketplace App that does allow for Space Copying published by Appfire. You could set up a templated space and then copy it whenever you want to create a new space based on the template. Check it out here:

[https://marketplace.atlassian.com/apps/1212099/copy-space-for-confluence?hosting=cloud\&tab=pricing](https://marketplace.atlassian.com/apps/1212099/copy-space-for-confluence?hosting=cloud&tab=pricing)

I hope this helps!

comments: author: Max Foerster - K15t
body: Let me add a more general search for available apps on the marketplace to copy spaces. I know a few more apps that could be helpful here in managing Confluence content:

["Copy space" search on the marketplace](https://marketplace.atlassian.com/search?hosting=cloud&query=copy%20space)


Tags: cloud

confluence-cloud
Can I change profile pictures for members of my board?
Asked by Ulrich Hoffmann:

Hi, can I change the profile pictures for members of my board? If so, how? Right now, half of them only has initials in a colored dot :( thanks, Ulrich


Answers:
author: Mayur Jadhav
body: Hello [@Ulrich Hoffmann](/t5/user/viewprofilepage/user-id/5024033) .

Welcome to the Atlassian Community!!!

You won't be able to change, you can only able to change yours. Every individual user have to go to personal settings and change the profile pictures.

Regards,  
Mayur


Tags: profile