youngmon/atlassian-qna huggingface dataset:
How to directly edit syntax of Butler rules?
Asked by Danv:

Is there a way to directly edit Rule syntax? In particular, I have found rules posted here that solve problems but we can't figure out how to create some of them. If someone has shared syntax for an existing rule, is it possible to cut \& paste it into a new rule on our board?


Answers:
author: Iain Dooley
body: [@Danv](/t5/user/viewprofilepage/user-id/4419324) no you can't do that. You have to construct the commands with the command builder. If you find commands written out that you can't figure out how to construct, it might be because they're commands written for Butler Bot before it was integrated as a no code builder.

In terms of sharing, though, you can create libraries:

<https://help.trello.com/article/1139-command-libraries>

comments: author: Danv
body: \>\>they're commands written for Butler Bot

I expect this answers the question I was about to ask... Thanks.


author: Iain Dooley
body: [@Danv](/t5/user/viewprofilepage/user-id/4419324) if you find commands that you would like to implement but which are not accessible through New Butler, you might like BenkoBot which is like a coded version of the old Butler Bot syntax.

For example something you might have been able to previously do with Butler Bot would be to loop through all cards in a board when a card was created and look for duplicates:

when a card is created in list "Inbox" for each card in the board if {cardname} equals {triggercardname} attach link {cardlink} to the trigger card and archive the card

The equivalent in BenkoBot would be this listener:

<https://gist.github.com/iaindooley/f2a188f45e31aa6c38de0247e88a97ac>

You can either install them through a "bot user" or you can even share code with people with a link like this so they can install in their own account (which may or may not be the right choice depending on the command):

[Click here to install that listener in your own BenkoBot account](https://app.benkobot.com/addlistener?functionName=linkAndArchiveDuplicates&code=Y29uc3QgY3JlYXRlZCA9IG5ldyBOb3RpZmljYXRpb24obm90aWZpY2F0aW9uKS5jcmVhdGVkQ2FyZCgvSW5ib3gvaSk7CgpjcmVhdGVkLmJvYXJkKCkuY2FyZHMoKS5lYWNoKGZ1bmN0aW9uKGxvb3ApCnsKICBpZigobG9vcC5pZCgpICE9IGNyZWF0ZWQuaWQoKSkgJiYgKGxvb3AubmFtZSgpLnRvTG93ZXJDYXNlKCkgPT0gY3JlYXRlZC5uYW1lKCkudG9Mb3dlckNhc2UoKSkpCiAgewogICAgY3JlYXRlZC5hdHRhY2hMaW5rKGxvb3AuYXJjaGl2ZSgpLmxpbmsoKSk7CiAgfQp9KTs=)

Once you click that you just put in your api key/token, review the code and choose which board to install it on, then save it and it will run from then on.

So BenkoBot is a way of picking up where Butler Bot left off, so that if there's something you can't achieve with the built-in Butler you still have a quick and easy way of creating those automations without setting up your own hosting infrastructure or creating custom power ups.


Tags: butler
Time zone Butler - Zapier automation
Asked by Lourdes Rodriguez Rivas:

Hi,

we set up a rule to send an email with 'Due date' Trello date/time. The logic of this rule is when a card is moved from one column to another in Trello, then an email is sent using a Gmail account and Zapier. The field 'Due date' is specified in the email as the date and time of a specific event (is the main data of the email)

The Time zone is configured GMT+02:00 Madrid/Europe in Both (Trello and Zapier) However when the email is sent, the time zone that shows the email is GMT 00.00

How can we fix it?

Thank you


Answers:
author: Ryan
body: Hi Lourdes,

Is this rule set up with Zapier? If so, it could be that this might be something that you'll need to discuss with Zapier. Zapier uses our API to get the due date, and this is provided in UTC (which is why it makes sense that you see this as GMT). Therefore, it could be that Zapier is able to process this information into a timezone that works for you.

Thanks,  
Ryan


Tags: butler

zapier
One of my board members cannot see the card numbers even though the power up is enabled!
Asked by Nicola.Rugman:

I have 12 board members 11 can see the card numbers using the Card Numbers by Reenhanced power up but one user cannot see the card number even though they have the power up activated and all other set up seems to be identical.


Answers:
author: Ryan
body: Hi Nicola,

Card Numbers is a Power-up developed by a third-party team, so I'd recommend reaching out to them directly here. You can see their contact details under "Contact Support" here: <https://trello.com/power-ups/59c3d177178a761767b49278/card-numbers-by-reenhanced>. It may be related to some settings within the Power-up, so they should be able to help you out here.

Thanks,  
Ryan
Use Trello desktop with proxy connection
Asked by Vasya:

In the company, the internet connection works through a proxy server, and I used to work in Trello through a browser . Today I decided to try Trello desktop in Windows 10, but Trello can't access the internet . I understand correctly that Trello doesn't know how to work through a proxy connection or where I can specify a username/password for the proxy server. or do I need ip addresses to open them on the gateway, are they static ?


Answers:
author: Brant Schroeder
body: [@Vasya](/t5/user/viewprofilepage/user-id/4420046) Welcome to the Atlassian Community

You would need to work with whoever manages the proxy to ensure that proper ports are configured on the proxy to allow for the Trello traffic. You can also try an application like [Proxifier](http://www.proxifier.com/) to see if you can get Trello connected.
Is it possible to display one card on two boards?
Asked by Anna Voynyush:

There are two similar boards.  
We want to create one card, that will exist and display on two boards.  
And we need to have a possibility to edit card only on the first board, accordingly, on the second board the card would also change.  
Is it possible now?


Answers:
author: Iain Dooley
body: [@Anna Voynyush](/t5/user/viewprofilepage/user-id/4420173) Michael posted on Reddit recently that the much awaited native card linking will be ready around now. So you'll be able to paste a link to a card in any board and changes you make to the card there will be reflected on the original.

So I'd be wary of going too far down this rabbit hole because there's about to be a sweet, sweet solution...

comments: author: Catherine Magnani
body: Exciting! :)


author: Anna Voynyush
body: It sounds wonderful! I'll look forward to it =)


author: Catherine Magnani
body: Try reading this article: <https://help.trello.com/article/1097-mirroring-cards>

:)

comments: author: Anna Voynyush
body: Great!) Thank you)
Can't login with iOS device
Asked by Bren O:

I have no problem logging in to Trello via browser or app on my desktop, but with my iphone I get the error:  

"We couldn't log you in

Before trying again:  
\* Close any id.atlassian.com windows in your browser

\* Check your browser settings and disable any extensions that my interfere with cookies.

"

I don't know where this is coming from: I don't have anything else using atlassian and I've tried changing my default browser, but I keep getting the same screen. Any suggestions?


Answers:
author: Garrett
body: Hi Bren,

Sorry to hear about that trouble with the app.

Since this is pretty specific to your account, let's move this conversation over to email. Would you mind submitting a ticket on our contact form please? <https://trello.com/contact>

Include your OS and app version which will help us do a bit more digging.

comments: author: James Potter
body: I have this exact same problem. Trello was working on my iPhone - now it no longer works and I get this error response. And it is never able to login.

It's extremely frustrating.

James


author: Garrett
body: Hey James,

Sorry to hear you're experiencing that as well. If you haven't already, would you please send us a message on our contact form with your OS and app version as well please?

<https://trello.com/contact>

We'll be happy to troubleshoot!


Tags: connection

cookie

ios

login
???? ????????? ???????? ??????? ?? ??????! ??? ???????? ?????? ? ??????? ???????? ?????????
Asked by Gk TIME:

???? ??????????? ??????? ???????? ??????-??????, ??????? ????????? ????? ? ????????? ?????? ?????????? ???? ????? ?????? ?? ?????????? ????? ?? ?????? ???????? ???????? ?????? ??????????? ??? ???????? ?????? ? ??????? ???????? ?????????


Answers:
author: Nic Brough -Adaptavist-
body: This is a question for [Contact Support](https://trello.com/contact)


Tags: billing
Admin cannot edit Settings on Board
Asked by Zee Cabanes:

I created a public board which all members and I are able to edit just fine until last Saturday. Now none of us are able to add/edit cards. I cannot even edit the Settings of the Board I created. It's grayed out.

What happened? How can we resolve this?


Answers:
author: Michael Pryor
body: Did someone turn the board into a template?

<https://help.trello.com/article/1187-creating-template-boards>  
(you can undo this)
????????????! ??????? ? ????? ?????? ????? ?????? ?? ????????!?? ??????? ?? ????? ????????! ??? ????
Asked by Gk TIME:

?? ??????? ????????? ???? ?????????????? ??????! ??? ???? ??????? ????????? ????? ? ?????????? 4 ?????????!, ??????? ?????? ???????!? ??? ??????? ?? ??????? ????????? ???? ?????????????? ??????! ??? ????????? ?????????? ? ?????????? ?????????! ? ??? ????? ??????? ??????, ??????? ?????? ???????!


Answers:
author: ??????? ????????
body: ?????? ???? ? ???? ? ????? ????????? ?????? ?? ???? ???????? ,???? ???????? ?? ???


author: Laura Holton _ACE Rotterdam_
body: ?????? [@Gk TIME](/t5/user/viewprofilepage/user-id/4419568) ?

??? ???? ??????? ? ????? ????????. ? ???????????, ??? ?? ??????????? ??????????? ??? ??????????? ???? Trello?

???? ??? ??????? ??????????? ?????? ?? ??????? ??????? ?????:

* ??? ???????? ??????????? Workspace - ???? ???????? ???????????, ???? ???????????????? Workspace.
* ??? ???????? ??????? ? ??????????? ??????? ? ??????? ???????.

????? - ??? ???-??, ??? ???????? ?????? ????? ? ??????? ???????, ?? ?? ???????? ?????? ????? ??????? ???????. ????? ? ??????????? ??????? - ??? ???, ??? ???????? ?????? ?? ???? ??? ????? ?????? ? ??????? ???????. ????? ??? ?????? Multi-Board ???????????? ?? ??? ?? ??????, ??? ? ??? ?????????? Workspace. ??. ??? ???????? ??? ????????? ?????????????? ?????????? ? ?????? ? ??????????? ??????????.

??? ?? ????? ?????????? ????? ??? ????????? ????? ????????????? ?? ??????????? ??? ???????:

* ??????????? ???????????? - ??? ????, ??????? ?????????? ? ??????? ???????, ?? ??? ?? ??????? ???? ??????? ?????? Trello. ??? ?????? ??? ?????? ???? ??????????? ? ?????? ???????????? Trello, ??? ????? ????????????? ????????????? ? ??????? ?????????? ??????? ??????? ? ?????? ???????? ???????????.
* ???????????????? ????????? ??????? ??????? - ???????????????? ????????? ??????? ??????? ????? ?????? ? ???????? ??????? ???????, ?????????, ?? ???????????? ???????? ? ?????? ? ????????? ???????????, ????? ?? ????? ??????, ????? ?????? ?????????? ?????????????.
* ????? ?? ????? ????? - ???? ?? ?????????? ????-?? ?? ???? ????? ? ????? ??????? ???????, ?? ????????? ??? ? ??????? ??????? (??? ?????????? ??????), ??? ?? ????????? ?????????????. ???? ???? ??????? ???????? ? ???????? ????? ?? ?????? ?????? ? ????????????? Workspace ??????? ???, ?? ?????? ???????????? ?????? ??? ?????????? ???????. ??? ?????? ???-?? ????? ????????? ? ???????? ????????????? ????? ??? ?????????? ???????, ????? ???????? ????? ???????? ????? ????? ? ????????? ??????.

?? ?????? ?????? ?????? ?? ???? ? ?????? ????????? Trello ? ???, [??? ??????? ???????? ? Trello Premium ? Standard.](https://help.trello.com/article/855-how-billing-works-with-trello-premium-and-standard)

???????, ??? ???????, ?? ???? ? ??? ???? ?????? ???????, ?????? ????????? ?? ?

????? ??????????,

????? (Laura)
What are the differences in the workspace types?
Asked by Stephanie Faith:

When I go to migrate my boards to workspaces I am prompted to select a workspace name and a workspace type (operations, marketing, etc.) I cannot find any description of what the different types do - is there any difference between them besides the name they are called?


Answers:
author: Iain Dooley
body: [@Stephanie Faith](/t5/user/viewprofilepage/user-id/4419255) it just changes which examples/templates you see when you first sign up and create a workspace so that people find it easier getting started.


author: Michael Pryor
body: No, they are all the same - no difference.
Change Email name on notification
Asked by Mostafa Ahmed:

Am using Email notification to the default sender email address   
msh\*\*\*\*\*\*1-noreply@trellobutler.com which appear on outbound emails  
is there a way to change the mail name to reflect Team name or board name which the email was generated in looks like it was sent by my name


Answers:
author: Iain Dooley
body: [@Mostafa Ahmed](/t5/user/viewprofilepage/user-id/4083129) you can send the emails to Zapier's email parser with the Subject and Body in the body text of the email, then parse them out and send them on from a connected email account:

<https://parser.zapier.com>

Alternatively I offer a product that would allow you to send an email from a connected Gmail account by posting a comment into the card:

<http://www.benkodesk.com/>

<http://www.benkoboard.com/>

I think SendBoard also allows you to send emails with a comment, although I'm not sure if you can originate new emails or only reply.
Trello doesnt work on iphone
Asked by ???????? ?????????:

Dear All. Good day.

Few days ago, one of my employee run in to some problem with Trello log in.

1. I already change all pasword.

2. On his Lap top Trello is work correct.

3. when i try to enter in Trello on his iphone 7 with login and correct password? system show message, what Cannnot enter in to the Trello accaunt.

By the way, i can log in and enter on Atlassian page on iphone. but when i choose trello, only white page with nothing.

So, i already try to use username instead email, but no changes.


Answers:
author: Iain Dooley
body: [@???????? ?????????](/t5/user/viewprofilepage/user-id/4302327) try logging in with username instead of email address

comments: author: ???????? ?????????
body: Already try. Nothing to change.


author: Michael Pryor
body: In the Settings app, choose Trello and then turn "Clear on Lauch" to On. Then when you launch Trello does that help?

comments: author: ???????? ?????????
body: I try. nothing to change
Additional Features for Lean Canvas Trello Power-Up
Asked by jernst:

I adore the set up of the Lean Canvas power-up, but the preset titles are not applicable to the type of work I desire to categorize. How easy would it be to have the power-up edited to allow for custom titles?? Custom boxes sizes would be amazing as well, but that does seem to be a bit more work. I attempted to contact the original developer, but I have not gotten a response. This power-up would really help out my company with custom titles! Thanks for any assistance!

<https://trello.com/power-ups/5c0d6f82ffaf8376978eba57/lean-canvas>


Answers:
author: Ryan
body: Hi there,

It might be worthwhile to reach out to the team behind this Power-up who you can contact here: hello@eivind.se. They'd love to hear this feedback!

Thanks,  
Ryan
create an Email trail where multible people copied
Asked by Mostafa Ahmed:

Am designing an automated out going Email notifier to multiple persons  
when i add their Emails in butler to send email .. each person receive a separate email with same subject where i cant track their response and reply to the Email  
through single Email thread to update the board accordingly..they only can reply to the Noreply ID come with trello Email ID

is there a solution or a work around to get this done


Answers:
author: milynnus
body: [@Mostafa Ahmed](/t5/user/viewprofilepage/user-id/4083129)

Tried [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) 's BenkoDesk it works.

I have also worked with Contalist to enhance their product. There is a new feature to send email to a person or a group or both when a comment is added to card. By using the Email To Board and Butler or in my case a low-code listener, I am able to get a copy of the email returned to the board. In a sense you can have cards with different groups of people and you can use it as notifier for different things you want.![Screen Shot 2021-06-02 at 3.08.50 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/145775iCFBC02B283BA5840/image-size/large?v=v2&px=999 "Screen Shot 2021-06-02 at 3.08.50 PM.jpg")

comments: author: Mostafa Ahmed
body: the thing is that the Email sending is based on Variable entry in custom fields  
which collect those entries and should send them to group of People  
what am looking for is how to have all the people on same thread so they can all see mail trail once sent from the board


author: Iain Dooley
body: [@Mostafa Ahmed](/t5/user/viewprofilepage/user-id/4083129) yep you can just do this in BenkoDesk to achieve that:

@to Recipient 1,Recipient 2,Recipient 3,Recipient 4

They will all be on the email thread, they can reply all, you can reply all from the card and so on. You can also do:

@cc

and:

@bcc


author: Mostafa Ahmed
body: so it must be done through add on App  
there is no function or Format in trello to get this done on outbound Email send from board


author: Iain Dooley
body: [@Mostafa Ahmed](/t5/user/viewprofilepage/user-id/4083129) yeah to my knowledge there's no way to create a unified 2 way email thread with multiple participants natively in Trello


author: Iain Dooley
body: [@Mostafa Ahmed](/t5/user/viewprofilepage/user-id/4083129) hello again :)

Yes you could use my product BenkoDesk to originate new emails to multiple people automatically by posting card comments, then the replies would come back to the cards and so on, via a connected Gmail account:

<http://www.benkodesk.com/>

I think handling the replies with the Zapier solution would be problematic ...
Calendar power-up vs Planyway
Asked by Dik Liu:

My primary goal is to sync my Trello boards with my Google calendar. Would I need Planyway or would Trello's Calendar power-up suffice? Thanks.


Answers:
author: Lara
body: Hi Dik,

Thanks for reaching out!

You can sync your Trello boards using the Calendar Power-Up (<https://help.trello.com/article/829-using-trello-with-google-calendar>).

However, please note that changes made in Trello won't instantly update to Google Calendar when using the iCal feed method above.

We estimate that Google Calendar and other third-party applications update their external feeds approximately once per day, but that is dependent on how frequently the third-party application pings the Trello servers.

If you'd like real-time updates, you could explore third-party Power-Ups such as the [Cronofy](https://info.trello.com/power-ups/cronofy) or [Planyway](https://info.trello.com/power-ups/planyway-calendar).

All the best,

Lara  
The Trello Team
How do I use the Package Tracker Power Up with Butler
Asked by Hassaan Ali Ahmed:

Hi,

I am trying to connect the package tracker power up with Butler.

I would like to set t up, such that once a package is delivered, the card is moved to a certain list.

Any help on this would be much appreciated


Answers:
author: Ryan
body: Hi Hassaan,

Unfortunately there isn't a way to automate actions based on a change in the package tracker Power-up. Butler isn't integrated with this Power-up but I'd be happy to pass this feedback on for you!

Thanks,  
Ryan


Tags: automation

butler

package
if we purchase business class how many guests per user?
Asked by Megan Sayre:

if we purchase business class how many guests per user?


Answers:
author: Michael Pryor
body: If you have a guest on one board only, they are free.

If you have a guest on more than one board, they are paid.

We don't have a "guest per user" policy.

comments: author: Savorian Smith
body: I love Trello, but I will admit to being confused about certain things. I have a Business Class and I am unclear as to how many boards I can have that does not require me to buy an additional license to invite my same assistant to the board. Does this make sense what I am asking?


author: Michael Pryor
body: If you do not want to pay for your assistant, then you can only add the assistant to one board.   

If you paid for Business Class for your workspace, and you and your assistant are members of the workspace then both of you will need to be paid for, but you can work on unlimited boards together.
Problems with rule running
Asked by Jessica:

`First time creating rules but it didn't work. Here's the rule and the error message. Any tips would be appreciated. `

`every month on the 28th at 8:00 am starting on may 28th 2021, create a report in variable "Financial" with all cards in list "DONE! ??", sort the cards in list "Done" by age ascending, and send an email notification to "j...@...com; " with subject "Financial Trello Report" and message "Message"`.

Gave error message: I couldn't find a list called "Done".

Even though I selected it from the dropdown of options...any ideas?


Answers:
author: Michael Pryor
body: Did you later change the name of the list? Also, I notice your error message says "Done" but the name of your list is "DONE! handemoji" (DONE is all caps, there is an exclamation and a handemoji not in the error message).

comments: author: Jessica
body: Thanks for catching that! I just copied from another board that is just 'Done' so that was it.
CRM & Trello
Asked by Treichert:

I currently use Copper as our CRM system. It works great but the card functionality in Trello seems to give us a better perspective on what is actually happening. Does anyone use Trello as a CRM system instead of something like Sales Force or Copper?


Answers:
author: Michael Pryor
body: Check out this: <https://crmble.com/blog/crmble-news/crmble-easy-trello-crm/>

comments: author: Treichert
body: Thanks- this is what I was looking for.


author: Brittany Joiner
body: [@Treichert](/t5/user/viewprofilepage/user-id/4418712) The team is also super responsive and helpful if you have any questions or need to dive into any specific features. Lot's of getting started content and videos to guide you all the way through, and live chat on the site if you have any questions you don't see immediate answers to!


author: Borja
body: Hello

I use Trello as CRM recently, but I need a function like a schedule planer for visit to costumer. This is possible in other app, Portatour.

In may board, every target is a costumer and I visit it with a frecuency, besides I need to fix a job schedule: hours, days, priority and ubicaction to make my schedule visits.

Would it be possible?

Currently I use advance checklist to use several dates but it isn't enought

Let me know about a powerd-up or an specific workflow.  
Thanks in advance

comments: author: Alberto Est?vez
body: Hi Borja. I guess the best way to schedule visits is to use Trello's automations. If your schedule is based on a fixed frequency like 5 days after every visit, you could create an automation where every time you mark a due date as completed (this would be the trigger), you could automatically create another due date for 5 days later (this would be the action). This may solve your recurring visits scheduling needs. Are you using Crmble to manage your clients/leads in Trello? Cheers!


author: Borja
body: Thanks for your answer.

I need different frequencies for every group of clients. I don't know who a trigger can do that.

I use a target like a customer file, where I enter all information: contacts, tasks, future visits, conversation, etc.... I am the only user on my board, I don't share anything with anyone.

I need to plan the number of visits per day, based on hours of work, days off, vacations etc, Portatour has a great solution for that.

Currently, I try the free Crmbel version, but I think it isn't for me because I don't need the reports or dashboard.


author: Melo
body: I don't think I would use Trello for a CRM solution, have you tried Insight? It's terrific!

Cheers,

Melo

comments: author: Treichert
body: thanks- I'll check it out