youngmon/atlassian-qna huggingface dataset:
How to restrict user to view tickets assigned to a specific team
Asked by Ryan Lawson:

Hi all! We have a dozen teams (we utilize a Team dropdown field in the ticket to assign) that place our tickets into one large project. This project is used to house tickets for many clients as it is a core product.

The issue is that we want our client to see the only tickets for their epics, stories, bugs etc but we cannot allow them to see the tickets for other clients.

My ask is this: can we limit 1 client to view ONLY tickets assigned to 1 specific team? If so how?

Thanks!


Answers:
author: Trudy Claspill
body: Hello [@Ryan Lawson](/t5/user/viewprofilepage/user-id/5546272)

Welcome to the Atlassian community.

What type of project are you using? You can get that information from the Type column on the View All Projects page under the Projects menu.

For Company Managed Software and Business projects there is a feature called [Issue Security Schemes](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/) (available only in paid subscriptions). You can use that to define who can see issues based on their membership in a project role, or user group, or other factors. Unfortunately Team is not one of the factors that can be used, and the feature doesn't have a way to correlate a user to a Team.

How do you identify that an individual is a member of a specific "client" group? You could create Project Roles or User Groups for each "client" group and assign each individual to the appropriate "client" Role or User Group. You could then use the Issue Security Scheme feature to create Security Levels that for each client group that enable visibility to a client group plus all the internal team members. Then you could use Automation Rules to set the security level on each issue based on the Team field setting. **Note this is all only for Company Managed Software and Business projects.**

Also this suggestion is based on the assumption that your "client" users are licensed users of your Jira instance. If they are not, then they would not be able to see the issues at all unless you made the project accessible to Public.

Team Managed projects and Service Management projects have different issue visibility features.

comments: author: Alisa Collins
body: I have this same need, but have a Team Managed project. Does anyone know how to set up? I feel like I've tried everything - and am at a loss as how to do this. Any help would be appreciated.


author: Trudy Claspill
body: Hello [@Alisa Collins](/t5/user/viewprofilepage/user-id/5487228)

Welcome to the community.

I see that you created a separate post for your question. I'm adding the link here so that people can find it and respond there.

<https://community.atlassian.com/t5/Jira-questions/User-Permissions-on-Team-Managed-Project/qaq-p/2785078>


Tags: cloud

jira-cloud

permission

restriction
How to create the lapse time between comments in a ticket
Asked by Oscar Espinoza:

I'm looking to benchmark the attentive timeliness of our support team members to a ticket.  
For example, what are the time gaps between the time the ticket is created and the gap time between each comment and resolution?   
Let me know if you need more details. Thank you


Answers:
author: Ramin Shanehsaz
body: Without any additional apps, you can create custom fields for the metrics, which will be populated by an Jira automation whenever an issue is commented on, resolved, etc.

comments: author: Oscar Espinoza
body: Hi Ramin, interesting, can you step me through this concept? Thank you


author: Ramin Shanehsaz
body: For the time between the last two comments, you can create a text custom field and an automation as follows:

![grafik.png](https://community.atlassian.com/t5/image/serverpage/image-id/341331iBB7CABC019EF2956/image-size/large?v=v2&px=999 "grafik.png")

For the "Edit issue fields" action use the following smart values expression:

```
{{issue.comments.getFromEnd(1).created.diff(issue.comments.getFromEnd(0).created).prettyPrint}}
```

See also:

* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/>
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>

For other use cases you can proceed similarly.

I hope this helps!


Tags: cloud

jira-cloud
Estou tentando abrir um arquivo de alguns cart?es a aparece a seguinte mensagem abaixo, como fa?o pr
Asked by Iris lima:

Cart?o n?o encontrado. {#toc-hId--408780038}
--------------------------------------------

? poss?vel que este cart?o esteja em um quadro privado. Se algu?m deu a voc? este link, talvez essa pessoa precise compartilhar o quadro com voc? ou convidar voc? para a ?rea de trabalho dela.  
N?o ? **Iris lima**? [Alternar Contas](https://id.atlassian.com/login?prompt=select_account&continue=https%3A%2F%2Ftrello.com%2Fauth%2Fatlassian%2Fcallback%3FreturnUrl%3D%2Fc%2F656f7f65a5088619f5e28eb8&application=trello)


Answers:
author: Rodolfo Moreira
body: Oi Iris, Tudo bem, seja bem vida a Comunidade, espero que esteja gostando de usar o Trello.

Aparentemente, o link que voc? est? tentando acessar pertence a um quadro ao qual voc? n?o tem acesso ou ? poss?vel que ele tenha sido apagado ou movido para outro lugar.

Para ter certeza, sugiro que voc? verifique com outros membros do quadro ou com o administrador da sua ?rea de trabalho se eles conseguem acessa-lo. Se n?o conseguirem, ? prov?vel que o quadro esteja arquivado ou deletado.

Se voc? tiver o link do quadro, podemos verificar isso para voc?. No entanto, como se trata de uma informa??o confidencial, recomendo que voc? abra um ticket com a gente. Assim, n?o precisamos compartilhar nenhuma informa??o privada por aqui.

Para abrir um ticket ? s? acessar este link: <https://trello.com/en/contact#/>

Espero que isso ajude. Tenha um feliz Natal e um pr?spero Ano Novo!
Utilisateur ou membre??
Asked by Fabien Ramade:

Bonjour ,

je ne comprends pas la diff?rence entre utilisateur et membre.   

L'abonnement Premium, doit il ?tre pay? par tous les membres ? qui je partage mon espace de travail??

Peuvent ils b?n?ficier de mon abonnement pour y mettre des informations dans mon espace ?galement ou doivent ils payer de leur cot??

Ca n'est pas clair.

Merci de me faire un retour avant de r?gler mon abonnement

Cordialement,   

Fabien Ramade


Answers:
author: Nathan Smith
body: Hey [@Fabien Ramade](/t5/user/viewprofilepage/user-id/5391188)

Welcome to Atlassian Community! ?

In Trello, a member is anyone who's been added to a board or workspace, once you're added you're a member of that board or workspace.

A user is then anyone who you would need to pay for in your upgraded workspace, when you upgrade to our Premium or Standard plan you'll need to pay for any account that's either:

* A member of your upgraded workspace
* Or is a member of more than one board in your workspace without being a member of the workspace itself

The cost for these accounts is charged to the credit card that you link to your subscription but once you've paid for them they'll get access to all the Premium features in any of the boards in your upgraded workspace.
eine Regel f?r Abwesenheit setzen
Asked by Cris Haller:

Mein Ziel:

Jeder meiner Angestellten hinterlegen seine Ferien als Karte:

Mit Start und F?lligkeitsdatum.

Wie kann ich steuern bzw eine Regel oder Power Up hinzuf?gen dass folgendes nicht geht?

Ich kann keinem eine Aufgabe setzen, welcher eine Karte mit Ferien gesetzt hat in diesem Zeitraum.

Zum beispiel:

Cris m?chte, dass Oli am 20.01.2024 eine Offerte nachfasst.

Ich setze ihm dies als Aufgabe in einer Karte oder in einer Checkliste.

Oli hat jedoch eine Karte erstellt mit dem Namen Oli Ferien.

In dieser Karte hat er ein Startdatum 15.01.2024 und F?lligkeitsdatum 25.01.2024.

Das heisst, man kann ihm in dieser Zeit keine Aufgabe mit Erledigungdatum setzen.

Weiss jemand wie man das machen kann oder hat mir sonst jemand einen Tipp?

Danke f?r euere R?ckmeldung


Answers:
author: bjoern kaas
body: hi there ... how can i build that:

*What if you set up an automation that is enabled when one of your colleagues is out of the office, that, when a card is assigned to that colleague, a comment will automatically be added to the card, tagging the person who assigned the card to that OOO colleague, letting them know that they will be OOO until a certain date?*

*[@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170)*


author: Alex W
body: Hey [@Cris Haller](/t5/user/viewprofilepage/user-id/5391120) - welcome to the Community!

What if you set up an automation that is enabled when one of your colleagues is out of the office, that, when a card is assigned to that colleague, a comment will automatically be added to the card, tagging the person who assigned the card to that OOO colleague, letting them know that they will be OOO until a certain date?

Other than that, I don't think there would be much you can do in Trello. Trello is designed to be a flexible, lightweight work management solution, and doesn't have advanced scheduling features such as showing when people are OOO - you would need to rely on a Calendar app like Google Calendar for this.


Tags: language-de
can't invite guest
Asked by ilsung kang:

I've uses trello for 2 years.  
Until now there was no problem inviting guest, but now when I inviting guest, this message pops up.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/297706iF0A971F61048450A/image-size/large?v=v2&px=999 "image.png")

what can i do?


Answers:
author: Gaurav Kataria
body: Enterprise admins can impose restrictions on who can be invited to a company workspace. It may be good to check if your company admin has turned on this new restriction.
certaines regles d'automatisation ne fonctionnent pas pourquoi?
Asked by Marie-Pierre DUBOIS:

J'ai cr?er 6 regles d'automatisation d?clench?es par le d?placement de la carte dans une liste donn?e et qui qui attribue une checklist selon l'etiquette attribu?e.

3 r?gles /6 fonctionnent ( le bon fonctionnement ne d?pend ni de la liste de destination, ni de l'?tiquette , ni de la checklist attribu?e)

j'ai d?j? refait ces regles en recopiant bien le nom des checklists.

avez vous une piste pour m'aider svp?

Autre info j'utilise TRELLO version gratuite , mais apparemment je suis en dessous des limites de ressosurces autoris?es

merci d'avance


Answers:
author: Nathan Smith
body: Hey [@Marie-Pierre DUBOIS](/t5/user/viewprofilepage/user-id/5391079)

Hmm, that's strange!

Do you see any errors when the automations you've setup don't work?

Can you try using the steps here to open the Automation log for one of the rules that isn't working and see if there are any warnings or errors showing in here? - <https://support.atlassian.com/trello/docs/opening-the-command-log/>
Reembolso
Asked by Eletros - Atendimento:

Prezados, preciso estornar uma cobran?a autom?tica no cart?o corporativo da empresa.  

Abri a solicita??o com o suporte de n?mero CA-2730836, por?m n?o consigo ver o status disso.  

Podem me ajudar?


Answers:
author: eugenio_onofre
body: Boa tarde.

O canal oficial ? support.atlassian.com

N?s, da comunidade, n?o temos acesso a informa??es de Billing e somos uma comunidade de usu?rios de produtos Atlassian.
Estorno de Valor
Asked by Eletros - Folha de Beneficios:

Prezados, boa tarde.  

Fiz 2 solicita??es de estorno que foram feitos automaticamente no cart?o corporativo da empresa.  

Foram criadas as solicita??es pelo suporte CA-2731271 e CA-2730836.

Por?m n?o consigo visualizar o Status desses tickets.  

Solicito ajuda


Answers:
author: Melo
body: Oi [@Eletros - Folha de Beneficios](/t5/user/viewprofilepage/user-id/5390838), bem vindo a comunidade!

Entendo que voc? quer saber o status do seu ticket de suporte na Atlassian. Geralmente, os tickets criados com sua conta s?o acess?veis diretamente no portal de suporte. Para facilitar sua busca, voc? pode utilizar os filtros dispon?veis no portal. Isso inclui filtrar os tickets por diferentes status, verificar aqueles em que voc? ? um participante, e tamb?m aqueles que foram criados por outros usu?rios e compartilhados com voc?.

Atenciosamente,

Melo

comments: author: Melo
body: Oi [@Eletros - Folha de Beneficios](/t5/user/viewprofilepage/user-id/5390838), so passando para ver se deu tudo certo.

Att,

Melo
Why I can not attach my documents in Trello?
Asked by Winny:

When I want to attached the document it shows exclamation mark and uploading file...


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Winny](/t5/user/viewprofilepage/user-id/5390813)  

Welcome to the Atlassian Community.  

There could be a few reasons why you can't upload attachments and you're seeing the exclamation point.  

1. **Unsupported file format.**Double check you didn't use a file format Trello doesn't support.
2. **You exceeded the file size**. Trello has file limits for free accounts (10MB), and for paid accounts, the limit is 250 MB.
3. **Trello may have gone down temporarily.** If any incidents were reported with viewing and loading attachments, you can view them here: <https://trello.status.atlassian.com/>

For further reading see this support article <https://support.atlassian.com/trello/docs/adding-attachments-to-cards/>  

<br />
How can you hide the names of board members on a Trello board template?
Asked by April Seals-Partner:

For privacy concerns, I have been asked to hide the names of the members in my public board. Is this possible to do?


Answers:
author: Sal
body: Hi [@April Seals-Partner](/t5/user/viewprofilepage/user-id/5390796)! I'm afraid not. Trello doesn't have the option to hide the details of the members of your public board. What I've seen other users doing is creating a dedicated account representing your company or team and keeping only these accounts on the board instead of leaving actual users as members of the public boards. I hope that helps, April!
How Can I be sure that my account won't be deleted?
Asked by Evelien Verachtert:

Hi,

I got an email that my account will be deleted. I don't want that.

I just signed in, is there anything else I have to do to make sure my account won't be deleted?


Answers:
author: Sal
body: That's unusual, [@Evelien Verachtert](/t5/user/viewprofilepage/user-id/5390508)! Please raise a ticket with us at <https://trello.com/contact>, and we'll gladly check that for you. Thanks!
Trello mall automation
Asked by Daniel Erlandsson:

If I create an automation in my board template, why doesn't the automation follow when I create a new board from the template?

/ Daniel


Answers:
author: Dreamsuite Mike
body: Hi [@Daniel Erlandsson](/t5/user/viewprofilepage/user-id/5181808)

This has irritated me for years but lets face it, it is never going to be changed...

The command libraries are your best bet. I recommend a 1-board, 1-library approach, perhaps with 1 library called Global, where you have commands that are shared across multiple boards.


author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Daniel Erlandsson](/t5/user/viewprofilepage/user-id/5181808)  

Good question. I did some research on this and haven't found a way for automations to follow one board to the next in Trello.  

**The one workaround seems to be using command libraries**.

Trello support provides a good article on that here: <https://support.atlassian.com/trello/docs/working-with-command-libraries/>  

I hope this helps,  

Michael
Unable to Sort Cards by Custom Fields
Asked by Gedeon Zhi Jun Lee:

Hi,

I am unable to sort my cards in a list by custom fields, which have the values, Step 1, Step 2 or Step 3.

Thanks


Answers:
author: Dreamsuite Mike
body: Hi [@Gedeon Zhi Jun Lee](/t5/user/viewprofilepage/user-id/5390452)

You can create an automation button that can do this.

![Screenshot 2023-12-20 10.16.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/297552iD22CDE8E28B13A00/image-size/large?v=v2&px=999 "Screenshot 2023-12-20 10.16.06.png")

<https://trello.com/guide/automate-anything>

comments: author: Gedeon Zhi Jun Lee
body: This is very helpful! Thanks, [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180)
How do we get email or deactivated status of trello members via rest api
Asked by Joseph A Semmel:

How do we get email or deactivated status of trello members via rest api


Answers:
author: Dreamsuite Mike
body: Hi [@Joseph A Semmel](/t5/user/viewprofilepage/user-id/3048511)

I believe it to be this:

<https://developer.atlassian.com/cloud/trello/rest/api-group-organizations/#api-organizations-id-memberships-get>

comments: author: Joseph A Semmel
body: Thanks, that just returns id, username, fullName. I am trying to get the email and whether the user is deactivated or not.


author: Dreamsuite Mike
body: You can return the member status...

![Screenshot 2023-12-20 13.54.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/297584iB0D43013D926876C/image-size/large?v=v2&px=999 "Screenshot 2023-12-20 13.54.47.png")

I *think* for data protection reasons, you cannot get the email address of members...


author: Joseph A Semmel
body: That is awesome. Is there a way to add the username or email to another field like bio ?


author: Joseph A Semmel
body: or is that another question ?
Rename all cards in a list with the list name at the prefix
Asked by IT:

Scenario: There is a list named *New Job*.

The list has a few cards as below:

*Notes*

*Plans*

*Designs*

*Records*

How do I rename all the existing cards when I rename the list?

I have tried many rules, and nothing worked so far. Any help is greatly appreciated :)

Renaming the list *New Job* to *123 Street, Suburb* should rename cards as follows:

*123 Street, Suburb Notes*

*123 Street, Suburb Plans*

*123 Street, Suburb, Designs*

*123 Street, Suburb, Records*


Answers:
author: Dreamsuite Mike
body: There is a way to do it but it involves collecting all the cards into a checklist on a card and probably is overcomplicated for your needs.

I propose a slightly different way of thinking.

Have a list **New Job** where you create the cards.

Use this automation:

when a card in list "New Job" is moved into list "{listname}", rename the card to {listname} {cardname}

Then use the "move all cards" feature to the list that you have named the address

![Screenshot 2023-12-20 07.04.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/297511iBA588730AFA3A56D/image-size/large?v=v2&px=999 "Screenshot 2023-12-20 07.04.37.png")
Alternative Means of Support Help
Asked by DERICK CALDWELL:

Are there other ways of reaching a Trello rep besides the online form([Contact Support \| Trello](https://trello.com/contact#/))? Every time I go to submit a bug I receive the following and in the meantime I'm unable to get the help I need, thanks  

Something went wrong, please try submitting your request again.


Answers:
author: Dreamsuite Mike
body: Hi [@DERICK CALDWELL](/t5/user/viewprofilepage/user-id/4051639)

Have you tried putting your browser into incognito/private browsing mode and then completing the form?

Also, have you tried doing it from another device, perhaps connected to an alternative internet connection?


author: Michael Yaroshefsky - Visor for Jira
body: Hi [@DERICK CALDWELL](/t5/user/viewprofilepage/user-id/4051639) ,  

Strange that that error message is happening. Trello's support site should be your best bet.  

I wasn't able to find many other alternatives. However, Trello does have a support account "@TrelloSupport" on X (formerly known as Twitter). They sometimes respond to questions there. For example, the last question they responded to was 5 hours ago today.  

Try asking your question here instead.
Workspaces and Premium subscription
Asked by Mr Bingly Bong:

Hello,  
I'm just trialling Trello and have gone onto a 30 day trial.  
Its not clear what Premium includes with reference to workspaces.  

With premium it says that you can create unlimited workspaces.  
BUT :) : When you do create another workspace, it does not have the premium features in it.  
Does that mean you have to pay premium on each workspace you create to have premium features?  
(E.g. checklist due dates (and assignment))


Answers:
author: Gaurav Kataria
body: The Premium plan includes only one workspace. However, you can have unlimited boards within that workspace. <https://trello.com/pricing>


author: ahmad hassan
body: With Trello Premium, while you can create multiple workspaces, the premium features are applicable to the entire account rather than specific to individual workspaces. So, once you have Trello Premium, all the workspaces within your account should have access to premium features. If you're experiencing a discrepancy where premium features aren't showing up in new workspaces, it might be worth reaching out to Trello's support for clarification and assistance.
Not able to view cards on closed boards when searched
Asked by Usama Arshad:

I'm unable to open cards on closed boards when I specifically search for a particular card. It was not the case before.

Is there are fix to it? Anyone else facing this issue?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Usama Arshad](/t5/user/viewprofilepage/user-id/5000571)  

Two things could be happening.

1. You may need to **reopen the closed Trello board** entirely to see a particular card. If you haven't tried this already, do this to open a closed board:

* Go to your workspace
* Click where it says, boards
* In the Your Boards area, you'll see "View closed boards" at the bottom

2. **Restricted Board Access.** The other reason you may be unable to see particular cards on a closed board is you may not have access anymore. If that's the case, you can simply ask the board owner. There's also a chance "Do not show closed boards and archived cards" was marked as a filter when you searched.   

If so, see this article on searching for cards in Trello <https://support.atlassian.com/trello/docs/searching-for-cards-all-boards/>  

<br />

<br />

I hope this helps,  

Michael

comments: author: Judy Shepherd
body: Also cannot open archived cards on open boards - I can delete them !!! or return them to board and then archive them again but a simple search showing all cards for a particular customer just shows a list with blank looking cards and no detail. This was working fine two days ago - I use this extensively so its quite annoying

![Whipbird - Snip - Blank Archive Files.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/299271i29E8146818BDAC15/image-size/large?v=v2&px=999 "Whipbird - Snip - Blank Archive Files.JPG")
Create copy of archived cards automation
Asked by cluening:

Hi, is it possbile to generate a rule / board button to copy all cards with a specific tag (including archived and non-archived cards) from a list to another list?  

**Description** :  
I have a kanban like board, and wish to add tasks that are repeated every year. The columns are new, doing, done. After the card moves to done they are archived after 10 days. At the beginning of a new year i wish to copy those tasks (maybe 50 or more) to the new column.

<br />

Do you've any ideas how to get rid of this "problem"?


Answers:
author: Dreamsuite Mike
body: A simple solution would be to not archive them but to move them to a board called "Archive".

You can then have an automation that grabs them all back from the Archive board at the beginning of the year
Why am I added as follower of a card just by commenting it?
Asked by Henrique Siqueira:

It is commom to people to mark and ask me something in a card. I answer the question and usually mark other people.  

I noticed that after been marked and commenting in a card, I star to receive notifications because I become a follower. But I do not want to follow the card and haven't clicked the "follow button".  

How can I interact with the card (mark, comment) without automatically became a follower?


Answers:
author: Dreamsuite Mike
body: Hi [@Henrique Siqueira](/t5/user/viewprofilepage/user-id/5389691)

Uncheck this box once and then it wont happen anymore...

![Screenshot 2023-12-19 13.00.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/297367iC2C4910D05F0B675/image-size/large?v=v2&px=999 "Screenshot 2023-12-19 13.00.53.png")