youngmon/atlassian-qna huggingface dataset:
Confluence and jira usage for university
Asked by Zilya Khusnutdinova:

I'm working in developers team of South Ural State university. We are developing university document management system. Can we use for free your wonderful products for bugtracking and wiki?


Answers:
author: Nic Brough -Adaptavist-
body: No, but you can get Academic licences, which are half-price. See <https://www.atlassian.com/licensing/purchase-licensing#licensing-2>


Tags: jira
Can you pin content in any way so that it is always the top result in a search?
Asked by Helen Makos:

Apologies if I'm repeating a newb question that is often asked.

I'd like to prioritise a definition of something above relating pages. Eg top result explains what an Elephant is, lower results pages are related to Elephant. Is there a way to achieve this such as a pin function I'm unaware of? I'm assuming not because I can't find it but thought I'd check.


Answers:
author: Peter DeWitt
body: [@Helen Makos](/t5/user/viewprofilepage/user-id/1191654), Unfortunately no. There is a feature request open with Atlassian here:

<https://jira.atlassian.com/browse/CONFSERVER-15619>

pjd

comments: author: Helen Makos
body: Thank you for replying. Have added my tuppenny opinion to the request. Fingers crossed!


author: Peter DeWitt
body: That's the best we can do. I have mine on a number of features I'd like to see.


Tags: new-to-confluence

search
Confluence ( crowd user directory ) unable to reset password
Asked by IT Vissim:

Hi,

when I choose in confluence login page to reset password, I'll receive reset link, then I'm I'm asked to set new password.

After confirmation there is the error:

Internal Error

I don't know what to look for in logs, there are many records.

I'm able to use the similar procedure using crowd directly.

Thnak you


Answers:
author: Shankar Asam {Appfire}
body: It would be nice to provide the logs so people in this community will try to help you. Couple of questions,

Is your confluence connected to crowd for authentication / authorization ?

Is your crowd connected to any external user mgmt (ex: AD / LDAP)?

Is the user you're trying to reset the password for, an Internal user or AD user? and does it exists in confluence's database?

comments: author: IT Vissim
body: Confluence is connected to crowd for authentication

Crowd is not connected to any external mgmt

Confluence internal directory ( user database ) is disabled - because of reaching limit of licences - so the user exists in crowd and the crowd is the only user directory in confluence.

I can connect with that user to confluence the problem is only with password reset procedure.

I'll add logs later.

We have older versions :

Confluence: 5.6.4

Crowd: 2.8.0


author: IT Vissim
body: Can you help me how to attach. logs ?

I see no option - just to paste the text here.
Can't manage to set a PDF header
Asked by v3ct0r:

Hey, all,

I've been trying to figure this out for two days now.

When exporting PDF, I want to have an image taking up the entire top of the page.

I have managed to add the image, but it's centered at the top of the page. Now I need to expand its width and height, and nothing I've tried works (such as editing the HTML, or adjusting the CSS).

Looks like I'm doing something.

Has anyone managed to do something like this before?

Thank you,

Jonathan.


Answers:
author: Bal?zs Szak?l _META-INF_
body: Dear Jonathan,

I suggest you to trial the [Content Exporter](https://marketplace.atlassian.com/plugins/com.metainf.confluence.plugin.pagetreeexporter.pagetree-word-exporter-plugin/server/overview) which helps you with lot of exporting issues :) If you cant manage to reach your goal, feel free to ask for a new feature ;)

comments: author: Erica Moss
body: Hi, [@Bal?zs Szak?l _META-INF_](/t5/user/viewprofilepage/user-id/84391)! We really appreciate you hopping in with possible solutions here in the Community. ? We just ask that you be super transparent about your affiliation with any product or service, per our guidelines: <https://community.atlassian.com/t5/Marketplace-Apps-articles/Atlassian-Community-guidelines-for-Marketplace-vendors-and/ba-p/689723>. Thank you!
Error setting up SSL on Confluence in Azure
Asked by ankit singhal:

We have installed Confluence in Azure using Azure Marketplace template.  
Now we are trying to configure SSL using Azure Application Gateway. We understand that the auto generated Public IP can't be used in the Frontend IP configuration as it's already attached to a NIC.

We created a new Public IP and used it as Frontend IP and configured the Listener at HTTPS.  
Now when we try to access the Confluence site using Https://newIP - we are able to browse it successfully but it gives the warning to change the Base URL to this new URL. So we made this change.

<br />

++Now it throws the warning:++   
*Tomcat config is incorrect*   
*The Tomcat server.xml has an incorrect configuration:*   
*scheme should be 'https'*   
*proxyName should be 'newIP'*   
*proxyPort should be '443'*

We made this change too in the server.xml file but the warning is still there.

Another problem with accessing Confluence site with https is that it does not allow to install any add-ons. It throws the error "*An unexpected error occurred. Refer to the logs for more information*."


Answers:
author: Shankar Asam {Appfire}
body: You can find the logs under \<confluence-home\>/logs folder. Look for atlassian-confluence.log

comments: author: ankit singhal
body: After making changes in the server.xml file, we restarted Confluence service and the warning is gone now.


author: Shankar Asam {Appfire}
body: Hi,

To assist better, could you provide the warning message you see on the screen. And also, provide atlassian logs as well (related to add ons installations).

comments: author: ankit singhal
body: Hi Shankar, how to collect the Atlassian logs?


Tags: ssl
Page doesnt exist
Asked by Yen Phan:

Hi,

Few days ago i was still able to access the link [https://wiki.cdisc.org/pages/viewpage.action?pageId=32815150](https://wiki.cdisc.org/pages/viewpage.action?pageId=32815150?)

Now it says:

* The page does not exist.
* The page exists, but you do not have permission to view it

Is it non-existent or i'm not able to view it? This page is about Demographics (DM)- SDTMIG 3.3

Thanks,

Yen


Answers:
author: Nic Brough -Adaptavist-
body: We don't know because we can't know.

If you don't have permission to see it, then you can't tell whether it exists or not. So either reason could be correct.

Contact the owners of the space it is in, they'll be able to tell you if they've hidden or deleted it.

comments: author: Yen Phan
body: Thanks for your prompt reply. Unfortunately i dont know the owner of that page. What a pity!


author: Nic Brough -Adaptavist-
body: The space owners will be able to tell you who the page belongs to, and what the restrictions are.


author: Yen Phan
body: Thank you. Could you please tell me how can i contact the space owner_
Hepsiburada.com sat?c? deste?i i?in telefon numaras? ar?yorum
Asked by S?leyman ?A?LAYAN:

sisteme belgeleri y?kledim ek-3 belgesi ve s?zle?me g?nderilmedi. (Nevto) ?r?n listesi y?klemede " Se?ilen ?r?n Tipi bulunamam??t?r" diye hata veriyor. ?r?n tipi sisteme tan?mlanmas? gerekli ??nk? D?nyada ilk defa ?retilen bir ?r?n.


Answers:
author: Sibel
body: Merhaba Suleyman,

Size yardim verebilmek icin l?tfen isteginizi biraz daha aciklayabilirmisiniz? Ve Atlassian'in bu isteginizle ne ili?kisi oldugunu da l?tfen belirtiniz ??nk? sizin accountda Atlassian ?r?nleri yok gibi.

Selamlar,

Sibel Yilmaz
How to create a private space in confluence which no one else can view?
Asked by Vishal Budhwani:

Basically want to create a private space for myself where I can store my data and my action items


Answers:
author: Suren Raj
body: Hi Vishal,

<br />

You may create a personal space as stated on the following documentation:  
\* <https://confluence.atlassian.com/doc/create-your-personal-space-777010869.html>

No one can access the space other than you.

comments: author: Vishal Budhwani
body: Thanks Suren!

This link was very helpful.


author: Francesc Arb?
body: Hi [@Vishal Budhwani](/t5/user/viewprofilepage/user-id/1191572),

you can use your personal space (assigning permissions only to your user) or restricting all pages.

comments: author: Vishal Budhwani
body: Thanks [@Francesc Arb?](/t5/user/viewprofilepage/user-id/435305). How do I do that? Is there any document or video walkthrough?


author: Francesc Arb?
body: Hi [@Vishal Budhwani](/t5/user/viewprofilepage/user-id/1191572),

Sure, here you have some doc:

* [Space Permissions Overview](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html)
* [Permissions and restrictions](https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html)
How do I disable the 'Atlassian Market' link in the Profile Settings menu?
Asked by Jarvin Li:

Hi there!  

How do I disable or hide the **'Atlassian Market'**link in my Profile Settings menu.

See the screenshot below for more details:

![Altassian Market.png](/t5/image/serverpage/image-id/15871i608AD62887E290A4/image-size/large?v=v2&px=999 "Altassian Market.png")

Any help would be appreciated.

Thanks!


Answers:
author: Suren Raj
body: Hi, Jarvin.  

I'm afraid it's not possible to hide **'Atlassian Market'** link in the Profile Settings menu.

comments: author: Jarvin Li
body: Hi Suren,

Okay, thank you for the reply :)
How do I disable the 'Help' link in my edit label window?
Asked by Jarvin Li:

Hi there!  

I need to disable the **'Help'** link in my edit label window, anybody know how? I am using Confluence 6.1.3.

See the screenshot below for more info:

![help tab.png](/t5/image/serverpage/image-id/15867i8E150348F02046E1/image-size/large?v=v2&px=999 "help tab.png")

Any help would be appreciated.

Thanks!


Answers:
author: Mahesh S
body: I couldn't see the Help option in my JIRA 7.5 version.

However, if you are using self hosted JIRA, you can write a javascript to hide it. Find a field in the view screen and write a javascript in the 'Description' of the field in Field Configuration. Dont forget to mention the view screen's Div Class name, Pop up label div class name in the IF conditions.

comments: author: Jarvin Li
body: Hi Mahesh,

I am actually using Confluence 6.1.3.

Hope that helps


Tags: disable
Can anybody help me with my Activity Stream, the links are broken?
Asked by Jarvin Li:

Hi there!

I have encountered a few errors using the Activity Stream ( <https://developer.atlassian.com/server/framework/atlassian-sdk/activity-streams/> ). My users have attached some files and they were trying to access the attached file through the links in the Activity Stream; but the links are broken. See the screenshots below for more details.

Broken Links:

![activity stream error.png](/t5/image/serverpage/image-id/15862i1B5559ECBF9E2918/image-dimensions/153x300?v=v2 "activity stream error.png")

Error Message:![activity stream error message.PNG](/t5/image/serverpage/image-id/15861i28B156B005F75629/image-dimensions/690x342?v=v2 "activity stream error message.PNG")

Any help would be appreciated.

Thanks!

Edit: We were trying to troubleshoot and found out that the error is in the link. For example our the link to the attachment was something like this "<http://domain.com>**//**download/attachments", there was a double forward slash in the link.

Does anybody know a workaround or better yet a fix?

Thanks!


Answers:
author: Damien Tan
body: Hey [@Jarvin Li](/t5/user/viewprofilepage/user-id/1185897)

you're indeed looking at the bug that is being reported here:

* [Broken Attachment Link in JIRA Activity Stream Gadget](https://jira.atlassian.com/browse/CONFSERVER-52102)

If the user would like to download attachment from the activity stream, they can manually remove the extra forward slash and use the URL to download the attachment.

However, the broken preview in activity stream that is also affected by the extra forward slash still don't have a workaround on it thus far.


Tags: activity-stream
Can you wrap text in the navigation bar?
Asked by Dan Sowers:

Many of the sub-pages to the master page have long names. It would be very helpful if the sub-page names would wrap so the navigation bar could stay the same width all the time and not have to be stretched out to see the complete name of the sub-page.

![navbar.png](/t5/image/serverpage/image-id/15851i37443B6CB4E81B88/image-size/large?v=v2&px=999 "navbar.png")

Thank you,

Dan


Answers:
author: Davin Studer
body: If you have the server version of Confluence you could add the below CSS to either the global stylesheet or space stylesheet (if you want to do it on a space by space basis) to limit the width.

```
.plugin_pagetree_children_span a {
    max-width: 200px !important;
    white-space: normal !important;
}
```

comments: author: Dan Sowers
body: Thanks Davin. We haven't decided on Cloud or server version yet, so this comment may help with that decision...
Enabling Drafts in Confluence Server 6.0
Asked by Naaman Campbell:

Drafts are not being saved on our company's Confluence Server 6.0.

After clicking Close (or Preview) in a new document, documents are not being saved as drafts in "Recently worked on" or Profile \> Drafts.

Is there a setting or KB article that will (re)enable Drafts?


Answers:
author: Nic Brough -Adaptavist-
body: That doesn't sound right. Close asks me if I want to discard it or save it as a draft in a popup

comments: author: Naaman Campbell
body: I don't see a prompt when clicking Close in both Firefox and Edge.

Is there an advanced setting that disables drafts or should I report a bug?


author: Nic Brough -Adaptavist-
body: I have just noticed that I have made a mistake. I looked at Confluence 6.2, not 6.0 (In my very weak defence, it was because a client I was not expecting to upgrade did it without warning. But that's no excuse for not checking versions)

I don't think there's any point raising a bug for this against Confluence 6.0. As 6.2 and above asks you about saving a draft, the response is going to be "upgrade and re-test" if it's not working in 6.0 because of a bug.


author: Naaman Campbell
body: OK, thanks, I'll contact our Confluence admins to see if we can upgrade..
Can you create a second decision log for a space?
Asked by Eli Houghton:

Can I create a second decision log within the same Confluence space?


Answers:
author: Henning van Ackeren
body: You can re-create most the functionality:

* create a template called e.g. "Tech Decision"
* add a label "tech-decision" to the template
* add a "page properties" macro with a table with the parameters you'd like to see in the decision
* create a page "Tech Decision log", and add a "page properties report" macro, that looks for pages with the above label
* add a macro "create from template" that invokes the template you created above

That's exactly what the built in Decision blueprint does, just without the dedicated decision creation dialog. Alternatively you could create a dedicated Blueprint with a dialog but thats more complicated.

comments: author: Matthias Sch?ppke
body: Hi Henning,  

Thanks a lot. It is working perfectly.  

Kind regards,  

Matthias


author: Suren Raj
body: Hi, Eli.

<br />

I'm afraid by default, it's not possible to add second decision log for space. I have created feature request based on your request:

\* <https://jira.atlassian.com/browse/CONFCLOUD-59151>

Please feel free to add a comment or engage in the conversation. Product managers and our developer staff are constantly watching these feature requests; please help them understand the impact of this feature on your daily workflow. Keep in mind that this is where other customers will see your feedback as well; overall this will be a much more visible and productive place to communicate when compared to this private support ticket.

If you'd like to understand a bit more about our approach to handling these type of requests, you may find the following article interesting: [https://confluence.atlassian.com/jira/new-features-policy-206865186.html
<br />
C](https://confluence.atlassian.com/jira/new-features-policy-206865186.html)heers

comments: author: Henning van Ackeren
body: Hi Suren, do you nonetheless agree with what I posted above?

Either re-create the functionality or create a blueprint?

Thanks, Henning


author: Suren Raj
body: Hi, Henning.

<br />

I agreed with what you posted. We can either re-create the functionality or create a blueprint.

Recreating the functionality is a better option.

Cheers

Suren Raj
Issues Creating Spaces and Pages in Confluence Cloud
Asked by Mary Norman:

When I click **Create** to create a new space in Confluence (Cloud version), the corresponding dialog box opens but will not load. Now, I am having the same issue when creating a new page. I have looked in our documentation for solutions, but many answers are very technical and require modification of existing program files. I am not comfortable making those kind of changes--especially since I am not the product owner. I work for a small company the uses JIRA/Atlassian/Confluence for its documentation, tickets, and support site.

![Dialog Box Loading.png](/t5/image/serverpage/image-id/15818i7A01D0445CC4C3D2/image-dimensions/380x199?v=v2 "Dialog Box Loading.png")

Thanks in advance!


Answers:
author: Nic Brough -Adaptavist-
body: Is this a standard "blank page" you are creating, or is it from a template?

Can you try a different browser and check that you have the same problem?

comments: author: Mary Norman
body: Tried a different browser and it worked! Thank you very much!
How to use an Issue Collector in a Jira Cloud Environment
Asked by Suzen Honeck:

I am an Admin of my project in a shared Jira cloud environment. I am not a Global Admin. I created an "*Issue Collector* " in my respective JIRA project successfully and want to add it to our shared Confluence cloud project space. I tried embedding the respective URL provided as part of the creation of the "*Issue Collector* " using the Confluence "*HTML Include* " macro in Confluence. However, when I click on the "*Update* " button my Confluence site it says "*There was an error processing the request.*" and it will not Update. Can you use Issue Collector on a Confluence Cloud? If yes, how? Thank you in advance for the help.


Answers:
author: Davin Studer
body: The HTML Include macro will not work for this. That I know of there is no way to do this in Confluence Cloud. It is possible with the server version.

comments: author: Robert Nordstrom
body: Does it work with the HTML macro? I don't see an HTML Include macro in our version of Jira Cloud.


Tags: issue-collector
Mermaid plugin
Asked by Kharthigeyan Satyamurthy:

Do you have officially supported plugin to draw flow chart/sequence diagrams ?.

I am expecting a plugin like [Mermaid](https://marketplace.atlassian.com/plugins/org.anvard.atlassian.mermaid-plugin/server/overview).

Text to flowchart diagrams.


Answers:
author: Ryan Conom
body: Following


author: Patrick
body: There is a server version that supports Mermaid:

[Mermaid Plugin for Confluence](https://marketplace.atlassian.com/apps/1214124/mermaid-plugin-for-confluence) {#toc-hId--1444171950}
------------------------------------------------------------------------------------------------------------------------------------

And there is now a cloud version as well

[CloudScript.io Mermaid Addon](https://marketplace.atlassian.com/apps/1219878/cloudscript-io-mermaid-addon) {#toc-hId-1043340883}
---------------------------------------------------------------------------------------------------------------------------------


author: Doug Swartz
body: You don't say whether you're on server or cloud.

[Plant UML](https://marketplace.atlassian.com/plugins/de.griffel.confluence.plugins.plant-uml/server/overview) is unsupported, but works fine on server. The [Cloud version](https://marketplace.atlassian.com/plugins/com.mxgraph.confluence.plugins.plantuml/cloud/pricing) is supported.

[Graphviz for server](https://marketplace.atlassian.com/plugins/com.atlassian.confluence.extra.graphviz/server/versionhistory) is supported.
Integrating Hipchat with Costco Confluence instance
Asked by Ramya Nadella:

We are currently set up on the Costco cloud instance of Confluence and JIRA. When i get into Apps and try to integrate Hipchat, my login information does not work. How can we get setup to use Hipchat? Do we need to be given permissions to be in the Costco user group to use it?

Pls help.


Answers:
author: Hermance NDounga
body: Hey Ramya,

I'm not exactly sure on *where*you go to the Apps (in-product or via the marketplace?), but I guess you are reaching to an outdated page for Hipchat Cloud.

Hipchat Cloud has been decommissioned several months ago, and it's not possible anymore to subscribe to Hipchat Cloud. However, you can subscribe to Stride [here](http://www.stride.com) or by navigation to Site Admin \> Discover new applications. Stride is our new Instant messaging tool for Cloud deployment.

Now if you wish to integrate with HipChat, you'll need to download [Hipchat Data Center](https://www.atlassian.com/software/hipchat/enterprise/data-center), which can only be hosted on your own servers.

If you need help in choosing which product would be the more suitable to your needs, you can check this [page](https://www.stride.com/help-center/frequently-asked-questions/stride-and-hipchat-data-center).

I hope it helps,

Hermance


Tags: hipchat

jira-cloud
Can't change personal space name
Asked by Mohamed Sleem:

Hi

I have read the KB article [Customize your Space](https://confluence.atlassian.com/confcloud/customize-your-space-724764768.html) and followed the instruction to change a person space name, but when I get to the part after clicking "Edit space details" I find I can only edit Description, Status, and Home Page. The Site name is not editable.

![Changing Personal Site Name.png](/t5/image/serverpage/image-id/15809i6DDC06EB1FFEA5F2/image-size/large?v=v2&px=999 "Changing Personal Site Name.png")

Can some one confirm that this can be done, and how?

Kind regards

Mohamed


Answers:
author: Nic Brough -Adaptavist-
body: You can't change the name of personal spaces. They show the name of the user it belongs to.

comments: author: Mohamed Sleem
body: Thanks Nic

The user had somehow registered with the wrong name. My guess is when he responded to the invite, the systems originally took his name from the users email address which is despatch@companyname.co.uk.

I have been able to change the user name to their real name via the Atlassian account profile so they now come up as the correct name when creating content and commenting, but looks like they created their personal space while they where still called Despatch on their personal profile.

So to confirm there's no way to change the users personal space?

Do I have to delete the space and create another one?

kind regards

Moh


author: Nic Brough -Adaptavist-
body: That's correct, all you can do is remove and re-add.


Tags: rename

space
Printing attachments as part of a page export
Asked by Karen Ferland:

If you have a page with an attachment, is there a way to have the attachment print when you export to PDF or to Word?


Answers:
author: Peter DeWitt
body: [@Karen Ferland](/t5/user/viewprofilepage/user-id/1163452), It doesn't look like this is possible within Native Confluence. There is a feature request here: [https://jira.atlassian.com/browse/CONFSERVER-44246.](https://jira.atlassian.com/browse/CONFSERVER-44246.?) There may be an add-on that can accomplish this but I am not sure of one off hand.

pjd

comments: author: Karen Ferland
body: Thank you for the link to the feature request.