youngmon/atlassian-qna huggingface dataset:
Auto-Download file from a link
Asked by Alfred Omondi:

When a user click on a link in a ticket to open a file (excel, word etc) is there a way to have the file auto-download. Currently it is opening to a new tab but we would like it to download the file to a users computer.


Answers:
author: Kris Dewachter
body: Hi [@Alfred Omondi](/t5/user/viewprofilepage/user-id/5587793) ,

Welcome to the Atlassian Community.

I think this behaviour is controlled by the browser, and not the Atlassian tool.

Depending on the browser, there might be a setting to change this.

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Can you remove issue description from internal emails to watchers/agents/technicians?
Asked by Tyler Giles:

Good morning! Please see screenshot. For removing sensitive information from sitting in employee mailboxes (i.e. HIPAA), my manager is wanting me to edit these emails that are coming to watchers/agents/technicians to remove the "Description".

Can these emails be edited? I know that you can edit *who* gets these notifications at:  
**Project\>Project Settings\>Notifications**

That area lets me add or remove people who are getting the notifications, but is there any way to actually edit the notification as to not send "Description" or "Comment" text in the emails?

In other words, I would still like for watchers/agents/technicians to get a notification that an issue has been created or commented on, but NOT what the issue description or comment text is.

Thank you for your time!![2024-09-09_11-41-52.jpg](/t5/image/serverpage/image-id/346383i6938B7C5E8D13F1D/image-size/large?v=v2&px=999 "2024-09-09_11-41-52.jpg")


Answers:
author: Joseph Chung Yin
body: [@Tyler Giles](/t5/user/viewprofilepage/user-id/5525501) -

It is my understanding that you cannot change the notification scheme template in the Cloud env out of the box. However, I do know that you can against the On-prem Data Center env for Jira/JSM.

One option you can consider is to create custom automation rule, so you can create custom email notification using the Send Mail action + update your project's notification scheme to disable the notification event (i.e. Issue Created).

Hope this helps.

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud
When will Data Manager be available in GA?
Asked by Rick Westbrock:

I was really excited to see the demo of Data Manager for Assets at Team 24 however I haven't been able to find any information about when it will be released in GA.

I think I heard at the conference that it was supposed to go GA in Q3 but is that still the plan? It has been tough trying to search for information since I keep getting data center articles in my results since "data manager" is a bit generic as far as searching goes.


Answers:
author: Mikael Sandberg
body: Data Manager is currently on track to be released in Q4 2024 according to [Atlassian's public roadmap](https://www.atlassian.com/roadmap/cloud?status=future;comingSoon&search=Data%20Man).


Tags: cloud

jira-service-management

jira-service-management-cloud
How to Create Custom 'Select' Type Value Options
Asked by Greg_Cooper:

Hello,

I am adding attributes to an object and would like to add a field which specifies the criticality of a given piece of hardware. Therefore I want to create a 'Select' dropdown box for a user to select an option.

However, how can I create those custom Select options? It isn't clear from the Attributes tab.

Regards,

Greg Cooper


Answers:
author: Greg_Cooper
body: Please ignore this question, I've found the Configure option!


Tags: cloud

jira-service-management

jira-service-management-cloud
What is the purpose of the Object Hash as it pertains to Assets Discovery?
Asked by Steve Gosine:

What is the purpose of the Object Hash as it pertains to Assets Discovery?


Answers:
author: Volodymyr Batrukh
body: Hi [@Steve Gosine](/t5/user/viewprofilepage/user-id/5549373)   

ObjectHash settings allow uniquely identify imported objects into JSM Assets.   

Please find some information about Object Hash here - <https://confluence.atlassian.com/assetapps/object-hash-settings-1168848088.html>   

Also, you can contact Atlassian support if you have any issues while configuring the settings - <https://support.atlassian.com/contact/>   

Regards,  
Volodymyr B.

comments: author: Steve Gosine
body: I saw that article, it uniquely identifies objects are you say, but its nots referenceable? Can you provide a use case?


author: Volodymyr Batrukh
body: The good example when you need to change ObjectHash settings is described in the [article](https://confluence.atlassian.com/jirakb/assets-discovery-creating-duplicate-objects-troubleshooting-guide-1141495846.html) [@Jim Knepley - ReleaseTEAM](/t5/user/viewprofilepage/user-id/5333848) provided in the comment.


author: Jim Knepley - ReleaseTEAM
body: It's used to identify an asset uniquely based on selected attributes.

You can learn more about object hashes and unique hosts [here](https://confluence.atlassian.com/jirakb/assets-discovery-creating-duplicate-objects-troubleshooting-guide-1141495846.html).


Tags: cloud

jira-service-management

jira-service-management-cloud
How to compare raw date from lookup table to date in custom field in automation rule?
Asked by Ashley:

I have raw dates in a lookup table, similar to this:

Key: Easter24 Value: 2024-03-31

Then I have a custom date picker field, let's call it DPF.

I am trying to check if Easter24 \< DPF via an automation rule branch.

1. My unsuccessful first attempt:
   1. If block
   2. Smart value condition
   3. {{Dates.get("Easter24")}} less than {{issue.customfield_#####.value}}
2. My unsuccessful first attempt:  
   1. If block
   2. Smart value condition
   3. {{Dates.get("Easter24").toDate}} less than {{issue.customfield_#####.jiraDateTime}}
3. My unsuccessful third attempt - attempted via an audit log:
   1. Entering this syntax into a log to compare the two dates: \[{{Holidays.get("Easter24").toDate}}\].isBefore(\[{{issue.customfield_#####.jiraDateTime}}\])

Any ideas on how to compare the two?


Answers:
author: Ashley
body: I found the answer by way of simplification.

{{issue.customfield_#####.isAfter(Holidays.get("Easter24").toDate)}}


Tags: cloud

jira-service-management

jira-service-management-cloud
Drop Boxes
Asked by Myles Boyd:

(Sorry sooo many questions raised recently)

I need to design a form that has 3 drop boxes, within condition sections.

The contents of the 3 drop boxes are same. I don't mind linking to 3 separate custom fields, but is there any way for the custom drop boxes to use a single source for the list data?

This makes maintaining an update list more efficient.


Answers:
author: Joseph Chung Yin
body: [@Myles Boyd](/t5/user/viewprofilepage/user-id/4266693) -

Unfortunately, you cannot have multiple elements in the FORMs setup mapping to the same Jira field. Even though logically speaking you should be able to since it sounded that your setup is showing the different dropboxes under different conditions.

Here is the reference link from Atlassian stating "Jira fields can only be linked once in the form" - <https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/>

Sorry.

Best, Joseph Chung Yin

comments: author: Myles Boyd
body: Thanks Joseph.

Is there any way to have a central pool of values for the 3 dropdowns.

I'm concerned, by having multiple custom fields with their own list, it could come out of sync.


author: Joseph Chung Yin
body: [@Myles Boyd](/t5/user/viewprofilepage/user-id/4266693) -

This is not possible as each custom field's options are associated to the its specific field. One thing you may want to consider if all three dropbox FORMs elements absolutely needed to be mapped to a Jira field. If not, then you can just manage the FORMs configuration to list out the options. User's input can just be captured in the FORM only and it is still associated to the issue.

Hope this makes sense.

Best, Joseph


Tags: cloud

jira-service-management

jira-service-management-cloud
Assignee field not populating from custom field
Asked by Luke_Board:

Attempting to set up automation from resolving a ticket to creating a new task, the customer field (value) assigns the name to the assignee field on the newly created ticket.

The automation is showing success, but is the assignee field still blank?![Screenshot 2024-09-09 at 14.07.23.png](/t5/image/serverpage/image-id/346333iD8A21C1A0F8960C8/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 14.07.23.png")

I have also removed the field from set and left it blank and the custom field is set to picker


Answers:
author: John Funk
body: Hi Luke - Welcome to the Atlassian Community!

Normally, Customers will not have a license to Jira and therefore, will not be able to be assigned issues to work on. In your case, does the Reporter (i.e. Customer) of the original ticket have a Jira license? If so, are they included in the Permission Scheme of the project for the issue being created and do they have the Assignable User permission?

comments: author: Luke_Board
body: Hi John,

Yes, to all of the above.  

Thank you for getting back to me. I used this specific field to assign an incident manager. In the examples I am testing, I am including myself in that value. When looking at the action report, all of the conditions are successful. I'm just not sure why the assignee field is still coming back blank.


author: John Funk
body: Thanks for the additional info. So, exactly what field are you trying to copy from? And is it a single user picker field or multiple user picker field?


author: Luke_Board
body: Hey John,

I have set up an automation for a single user picker field to create a child ticket when the trigger ticket is put into a resolved status. I used the "edit and assign" action to assign the user from the trigger ticket to the new child ticket and to copy the value from a custom field on the trigger ticket to the custom field on the child ticket. However, the values are not copying over correctly; the field is not displaying the agent names.


author: John Funk
body: Why are you using advanced JSON instead of just selecting the field and doing a copy?

Just do an Edit Issue action instead of an Assign user action. Select the Assignee field and then click the 3 dots next to the field and select Copy.


author: Luke_Board
body: I have read through previous posts, and this seems to have been effective for some,

will the same work for the custom field, or is the configuration different?


author: John Funk
body: It should work as along as it is a single user picker field.

Oh, and is this Team-managed or Company-managed? If Team-managed there is a known problem. But should work with Company-managed.


Tags: cloud

jira-service-management

jira-service-management-cloud
HOWTO modify portal field description
Asked by Bertrand VANOTTI:

Hello

I have a Jira service management portal. In this portal I set up a description for the attachement field:![2024-09-09_12h29_17.png](https://community.atlassian.com/t5/image/serverpage/image-id/346289iC3B80C165424F6B2/image-size/large?v=v2&px=999 "2024-09-09_12h29_17.png")

I would like to modify it. For that, I go to "Project Settings"/"Request types":

![2024-09-09_12h33_02.png](https://community.atlassian.com/t5/image/serverpage/image-id/346294iAD5D1531F4835160/image-size/large?v=v2&px=999 "2024-09-09_12h33_02.png")

But no changed happens in my portal. Any idea of what could be the problem?

Thank you for your help

Best regards

Bertrand


Answers:
author: Bertrand VANOTTI
body: Thank you for your reply,

The "Use preset value and hide from portal" option is not available for the attachment field though it is present for my custom fields.

And of course, I saved my changes

Any other suggestion?

Thank you for your help

Best regards

Bertrand


author: Nikola Perisic
body: Hi [@Bertrand VANOTTI](/t5/user/viewprofilepage/user-id/4467551)

Make sure that you haven't checked "Use preset value and hide from portal" checkbox. Also make sure that you have indeed saved the changes.


Tags: cloud

jira-service-management

jira-service-management-cloud
seperate the visibility of issues to user
Asked by Snehil Gupta:

I have project on which two teams are working.

I want to make sure that team A is not able to see issues from Team B and visa-versa.

note: in issue creation i have added a field as provider ( Team A and Team B ) in drop down.

How can i hide the issues and achieve this?


Answers:
author: Nikola Perisic
body: Hello, there are two ways on how you can achieve this:

* Create two separate boards that will include filters that will be separate for each teams where the viewers of the each filter will be based on the groups - each group will have different members of teams
* Include issue security scheme that will applied to the specific team

comments: author: Snehil Gupta
body: How do I include issue security?

Currently no seperate user roles or groups are created.\\

Can you help me achieve this?


author: Nikola Perisic
body: To create a group, you need to be at least a site administrator. Then navigate to admin.atlassian.com, select your organisation. Under Directory option in the navbar, click on Groups. In one group add the users from let's say Team A. For a group B, add the users for Team B.

To create the issue security and apply it, go to Settings \> Issue \> Issue security scheme.

You would need to apply this scheme when going to Project settings \> Issue \> Security \> Change the security scheme to the recently created one

Make sure that in your project, you have the Set Issue Security permission. You can check this in Project settings \> Permissions

You can apply this to the existing issues and also to the issues that will be created.

Once enabled, it should look something like this:

![Screenshot 2024-09-09 at 13.49.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/346315i136B63765E23DDA6/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 13.49.05.png")

Make sure that you add both groups to your project (Project settings \> People).


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud

jira-software
How to configure mobile push notifications
Asked by Aleksandr Chushev:

Hi!  
My company using cloud jira. I need to configure notifications in JSM.  

I have installed Jira Cloud app on my android phone. I'm logged in this app, I can see notifications, I can configure them. I have turned on all "Issues notification". I have no schedule. I have check all configurations.  
In the "contact methods" I see "Device name for ops" with my device name. And this line:  
"To add or remove contact methods, visit settings on web. Go to Alert notifications \> contact methods"  

Ok, I'm here:

_MYCOMPANY_.atlassian.net/jira/settings/personal/alert-notifications  

I see this:

#### Mobile push {#toc-hId-372690509}

Receive push notifications on your mobile.  
Scan the QR code to download Jira mobile app.  

I don't need QR code, I have already last version of Jira mobile app installed.  

So, I don't understand how to configure push notifications.


Answers:
author: Aleksandr Chushev
body: I can repeat my problem. In my app I'm reading this: "to add or remove contact methods, visit settings on web. Go to Alert notifications \> Contact methods"  

On this web page there are possibilities to add email and a phone number for sms or voice.  
But under "Mobile push" there is no any active elements except qr-code. This qr-code not helping, I have installed app, I logged in.  

<br />

<br />


author: Manoj Gangwar
body: Hi [@Aleksandr Chushev](/t5/user/viewprofilepage/user-id/5587420) Welcome to the Atlassian Community!

Please check with your admins if the push notification is enabled for mobile.

<https://confluence.atlassian.com/jirakb/how-to-enable-jira-push-notifications-on-jira-mobile-app-android-ios-1369276456.html>

comments: author: Aleksandr Chushev
body: Checked, it's enabled.  
Any other suggestions please?


author: Aleksandr Chushev
body: Besides, I don't have "***Your admin has disabled issue notifications for this site*** " message


author: Manoj Gangwar
body: <https://support.atlassian.com/jira-cloud-android/docs/manage-your-notifications/>


author: Aleksandr Chushev
body: I have read this. I checked all in-app configurations, nothing changed.


author: Aleksandr Chushev
body: Maybe that's important: I do not have google services on my mobile phone, its pure android (LineageOS).


Tags: cloud

jira-mobile-apps

jira-service-management

jira-service-management-cloud
How to hide portals or have them separate
Asked by Salvador Asensio Martinez:

Hello,

I would like to know if it's possible to hide or remove the panels that are displayed on the home screen of the Help Center. Specifically, I am aiming to create two separate Help Centers rather than having both options displayed on the same screen, as shown in the current setup.

Could you please provide guidance on how to achieve this or if there is any configuration that allows for separate Help Centers?

Thank you for your assistance.

Best regards,  
Salvador.  

![Imagen de WhatsApp 2024-09-09 a las 11.42.30_10d87f84.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/346262iA19BB6C9E42A1EDC/image-size/large?v=v2&px=999 "Imagen de WhatsApp 2024-09-09 a las 11.42.30_10d87f84.jpg")


Answers:
author: Rishabh Jhawar
body: **Hello [@Salvador Asensio Martinez](/t5/user/viewprofilepage/user-id/5562808),**

Welcome to the community!

You can certainly create and manage multiple help centers on your site. Ref to the screenshot below:

![jira temp 0.png](https://community.atlassian.com/t5/image/serverpage/image-id/346260i5FBADA735E3C773E/image-size/large?v=v2&px=999 "jira temp 0.png")

Note: You will need to upgrade to Jira Service Management Premium to create and manage multiple help centers on your site.

**Regards,**

**Rishabh**


author: Jerrold - Empyra
body: Hi [@Salvador Asensio Martinez](/t5/user/viewprofilepage/user-id/5562808)

You can create Two help center in the portal

![hc1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346261iC3B78F37A11BD5EA/image-size/large?v=v2&px=999 "hc1.PNG")

<https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-help-centers/>

The steps have been provided in the above link

Regarding the Planes we can hide them from the portal page layouts option

![hc2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346263i875DFF0A1BE89031/image-size/large?v=v2&px=999 "hc2.PNG")![hc3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346264i03B30C03F3F8B26F/image-size/large?v=v2&px=999 "hc3.PNG")![hc4.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346265i5A3AC3CF4F171DCC/image-size/large?v=v2&px=999 "hc4.PNG")

Please refer the below link for the steps on how to hide portals from the help center from <https://support.atlassian.com/jira-service-management-cloud/docs/hide-portals-from-your-help-center/>

Thank you.


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira field
Asked by Rajan Dangol:

Hi,

I have a question regarding "Time to resolution" field within Jira. When viewed as queue it shows time and date when the ticket will be breaching its SLA, but when exported or viewed as list view, it is only showing as hh:mm. Is there a way I can show date and time when exporting the data to excel ?

Thanks,

Rajan


Answers:
author: Vijay Dadi
body: Hello [@Rajan Dangol](/t5/user/viewprofilepage/user-id/5527757) ,

That is how the product is built. May be any app on the marketplace might help your cause.

comments: author: Rajan Dangol
body: Hello vijay,

Is that the only way?


author: Vijay Dadi
body: yes, i am afraid so but lets wait if someone else answers your question though.


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there any way to create a table type field?
Asked by Chen Qiu:

Is there any way to create a table type field? Or is there a way to associate a field with multiple fields or a parent field with multiple child fields  
Is there such a field?


Answers:
author: Darryl Lee
body: Hi [@Chen Qiu](/t5/user/viewprofilepage/user-id/5438294) - unfortunately Jira does not have a Table Type field. It's a very old suggestion that was denied: <https://jira.atlassian.com/browse/JRACLOUD-6696>

Probably part of why Atlassian didn't do it is because several third-party vendors made plugins to fill the need.

#### Table Apps {#toc-hId-317220691}

On Data Center (on-prem) there is:

* [Table Custom Fields for Jira](https://marketplace.atlassian.com/apps/1217624/table-custom-fields-for-jira?tab=overview&hosting=datacenter)

And on both DC and Cloud we have:

* [Table Grid Next Generation](https://marketplace.atlassian.com/apps/1217571/table-grid-next-generation?tab=overview&hosting=datacenter)
* [STAGIL Tables and ToDo Checklists](https://marketplace.atlassian.com/apps/1219099/stagil-tables-and-todo-checklists?hosting=cloud&tab=overview)

And on Cloud we have:

* [Quick Tables - Adding Tables to Jira Issues](https://marketplace.atlassian.com/apps/1230956/quick-tables-adding-tables-to-jira-issues?hosting=cloud&tab=overview)
* [Table Custom Field with Markdown for Jira Cloud](https://marketplace.atlassian.com/apps/1229578/table-custom-field-with-markdown-for-jira-cloud?hosting=cloud&tab=overview)

(I have a little bit of experience with Table Grid Next Generation. It worked ok.)

#### DIY with a Paragraph Field {#toc-hId--1490233772}

If you create a [Paragraph/multiline text field](https://support.atlassian.com/jira-cloud-administration/docs/custom-fields-types-in-company-managed-projects/) and [configure the renderer](https://support.atlassian.com/jira-cloud-administration/docs/configure-renderers/) for the field to support Wiki Markup, you could have what *looks like* a table in your issues, by using code like:

```
||Heading 1||Heading 2||
|Col A1|Col A2|
```

However it's not editable in table-view. People will need to understand WIki Markup.

Good HOWTO here that also discusses the limitations:

* [Custom Field with table -how to configure?](https://community.atlassian.com/t5/Jira-Software-questions/Custom-Field-with-table-how-to-configure/qaq-p/1411655)

comments: author: Chen Qiu
body: Thanks for your help!