youngmon/atlassian-qna huggingface dataset:
What are the steps to full re-indexing the jira application?
Asked by Santhosh Gosula:

Hello,

Good day!!

Can anyone please provide the process/steps to full re-indexing the application and also provide the pre checks before re-indexing the application.

Thanks in advance!!

Regards,

Santhosh. G


Answers:
author: Nikola Perisic
body: Hi [@Santhosh Gosula](/t5/user/viewprofilepage/user-id/5336058)

You can find the full guide here: <https://confluence.atlassian.com/adminjiraserver/search-indexing-938847710.html>

comments: author: Santhosh Gosula
body: Hello [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) ,

Thanks for providing the re-indexing guide link.


author: Manoj Gangwar
body: Hi [@Santhosh Gosula](/t5/user/viewprofilepage/user-id/5336058) ,

Please refer to the below doc.

[https://confluence.atlassian.com/adminjiraserver/search-indexing-938847710.html#:\~:text=Re%2Dindexing%20Jira\&text=Select%20Advanced%20%3E%20Indexing%20to%20open,comment%20and%20change%20history%20indexes](https://confluence.atlassian.com/adminjiraserver/search-indexing-938847710.html#:~:text=Re%2Dindexing%20Jira&text=Select%20Advanced%20%3E%20Indexing%20to%20open,comment%20and%20change%20history%20indexes).

comments: author: Santhosh Gosula
body: Hello Manoj,

Thanks for providing the doc.


author: Marc Jason Mutuc
body: Here is a good guide on reindexing

[How to Reindex your Jira Server / Data Center](https://confluence.atlassian.com/adminjiraserver/search-indexing-938847710.html)

comments: author: Santhosh Gosula
body: Hello [@Marc Jason Mutuc](/t5/user/viewprofilepage/user-id/527585) ,

Thanks for providing the guide on re-indexing.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Automation for updaing team field when issue is assigned to a person from that team
Asked by May Ovdat:

Hi guys

I have set Teams in JIRA, meaning each user is part of one team. I want to create Jira automation so that if a ticket is assigned to someone, the team field will be updated to that team automaticaly.

For example, Jon from team Dev  

If a ticket was assigned to Jon, the team field will automatically be updated to 'Dev'

Can you suggest on how to do that? hopefully with no special scripts :)

Thanks!


Answers:
author: Marc Jason Mutuc
body: Not really a lot of scripting but a lot of iterations of you want to make it work. You would have to identify each team member on the assignee of an automation.

If assignee = Jon then update Teams field to Dev.

If you have a lot of users in Teams "Dev" it would be very tedious.

I would suggest just going the group route which can be searched via SQL.


Tags: automation

cloud

jira-cloud
AVG for epic completion
Asked by ArunKumar Muniappan:

i am using team managed with 5 epics, each epic has multiple stories. there is almost 16 workflow status defined and each transition will have completion %. i need epic avg completion %.


Answers:
author: Bill Sheboy
body: Hi [@ArunKumar Muniappan](/t5/user/viewprofilepage/user-id/5572331) -- Welcome to the Atlassian Community!

How do you define "completion %" as that will impact how you solve this question. Is it:

* a measure of time relative to some dates in the issues
* a count of issues in particular status values
* a sum of an estimation field for issues in particular status values, such as story points
* etc.

Once identify that, you could try various approaches depending on what you want to do with the value of "Epic average completion %". Some examples are:

* export the issues from Jira and perform the calculation in another tool
* write an automation rule which calculates the values
* build an application which pulls data from Jira using the REST API to calculate the values
* investigate marketplace apps for reporting or dashboard gadgets

Kind regards,  
Bill


Tags: cloud

jira-cloud
need label named completion % on scrum board story
Asked by ArunKumar Muniappan:

i have defined a label to reflect completion % of a story in scrum board, but it shows only the number. i need it to show as completion % 123 on the scrum board


Answers:
author: Bill Sheboy
body: Hi [@ArunKumar Muniappan](/t5/user/viewprofilepage/user-id/5572331) -- Welcome to the Atlassian Community!

A label will display the value entered. If you want a value such as 90% you may enter that as the value.

If the value is instead a number field, I do not believe there is anything built into Jira Cloud which allows changing the display mask for a number field to include a percentage.

Kind regards,  
Bill

comments: author: ArunKumar Muniappan
body: A label will display the value entered. If you want a value such as 90% you may enter that as the value. - can you please let me know how to enter the value in label


author: Bill Sheboy
body: Please try typing in the value in the Labels field.

If that does not work, please explain what is not working.


author: ArunKumar Muniappan
body: i tried that but when we move from one status to another it goes away


author: Bill Sheboy
body: Please review the issue history to determine what is changing / removing the label value on issue transition to another status. Once that is identified, you may solve it.


Tags: cloud

jira-cloud
Placeholders displayed instead of dashboard description.
Asked by Shashank Aman:

The description of dashboards are not being displayed. Placeholders are present in place of description. Can you help here to resolve this issue.

Thanks in advance for your help and sloutions.


Answers:
author: Trudy Claspill
body: Hello [@Shashank Aman](/t5/user/viewprofilepage/user-id/5135380)

Please provide a screen image and indicate where the description placeholder text is being displayed.

Also please provide a screen image of the same dashboard's configuration showing that it actually has different text in the Description.

comments: author: Shashank Aman
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Here is the screenshot. Please have a look.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/343171iF848DF6259CCEDEC/image-size/large?v=v2&px=999 "image.png")


author: Trudy Claspill
body: Can you provide a screen image showing where that has been configured to show different text?

Is this a custom gadget that you have developed, or did it come from a third party app?

The screen image you have show appears to be from a Jira Server or Data Center environment, but your post is tagged as Jira Cloud. Can you please confirm which hosting type/product you are using? If you click on the Help button in the menu bar of your Jira app and select About Jira, what information do you get?


author: Shashank Aman
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) In About Jira basic info about jira i get like credit and all. This is a custom gadget that user has developed for himself. We are hosting our Jira in cloud. We have two environments i.e for testing and for production, in testing there is no issue like this, but in production we have this issue since we upgraded jira to 9.15.2 in last week of july 2024.


author: Trudy Claspill
body: For clarity in this community when we refer to "Jira Cloud" we are referring to the Software-as-a-Service Jira product that Atlassian hosts on their own servers. This term is not used to refer to the Jira Data Center product that clients self-host on instances in a Cloud provider like AWS.

I asked about the content of the About Jira dialog because if it showed a version number like 9.x.x, that would be an indication that you use the Jira Data Center (or Server) self-hosted product. The Jira Cloud product does not show a version number like that.

Your mention of upgrading to Jira 9.15.2 indicates you are using Jira Data Center, not Jira Cloud.

Unfortunately I don't have expertise in gadget development so I am unable to provide advice on how to resolve your problem.

Since this post is a week old, you might want to try reposting it again in a new Question to get new eyes on it. In your new post you should be clear that you are using the Jira Data Center product, give the version number, and note that this is a custom gadget that has been developed within your company.


Tags: cloud

jira-cloud
How do you add release notes to a release version in Jira
Asked by Nagel_ Nico _external_:

I have manage to look at this page

<https://support.atlassian.com/jira-cloud-administration/docs/create-release-notes/>

But it is not how it works on the Jira that I am using. I would like to add a release not to a release version in Jira? Can you please assist with the steps?


Answers:
author: Marc - Devoteam
body: Hi [@Nagel_ Nico _external_](/t5/user/viewprofilepage/user-id/5573200)

You do need a Confluence subscription, if you want to use the support KB article.

This can only work with a Jira/Confluence combination, not with just Jira and not on a free tier instance.

[@Joe Pitt](/t5/user/viewprofilepage/user-id/822427) offers a simple solution just in Jira, but if you want more, based on that article aquire Confluence and on a purchased subscription.

comments: author: Nagel_ Nico _external_
body: Hi Marc,

We have a Jira/Confluence combination now. Is there any documentation that will be useful for this task?

Kind Regards


author: Marc - Devoteam
body: So you are now able to use the outlined in the documentation linked in your initial question.


author: Joe Pitt
body: We use Jira for several documents related to a release. We create a Task issue with a summary name of something like Release 4.1 Documents and then subtasks for each document to be created with an appropriate summary and assign it to the person creating it. If all you need is release notes, just create the task issue and either put the notes in the description or attach a document with them.


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Team managed - Color the story in scrum board using end date field
Asked by ArunKumar Muniappan:

i need to create a automation to change the color of story based on end date field. i am using team managed


Answers:
author: Nikola Perisic
body: Welcome to the community [@ArunKumar Muniappan](/t5/user/viewprofilepage/user-id/5572331)

With team managed project, this is not feasible,rather create a company managed project. Team managed projects don't have the option for the card colors. Company managed have this option where you can define the card colors based on the queries. You would need to specify the due date. For that you can use this guide <https://support.atlassian.com/jira-service-management-cloud/docs/jql-fields/> and search for JQL Fields then **Due**section which gives examples.

comments: author: ArunKumar Muniappan
body: thank you Nikola


author: Dexter de Vera
body: Hi [@ArunKumar Muniappan](/t5/user/viewprofilepage/user-id/5572331) ,

Welcome to the Atlassian community,

If you are referring to the Card colors in the board. There is no feature available in team managed project to update the card color in the board. Card colors is only available to company-managed project boards.

Thanks!

comments: author: ArunKumar Muniappan
body: thank you Dex, is there any possibility to do manual coloring


author: Dexter de Vera
body: As of now none, Card colors in the board is only available in Company managed project.

Team managed has limited/few features compared to Company managed. You would need to create/convert to company-managed project to have more available feature/configurable settings in the project.

Thank you!


author: ArunKumar Muniappan
body: thank you Dex.


Tags: cloud

jira-cloud
Tasks disapear from Board
Asked by Tiago Ribeiro:

Hello!

I have several task disapearing from the board despite noe being finished or aything like that. They appear on the "list" but not on the board". If I go on the "list" and change the status and then put it again on the previous status, then the task appears again on the "board" but it gets impossible when it comes to multiple tasks.

Any solution for this? Also, no filters applied!

Thanks in advance!


Answers:
author: Bill Sheboy
body: Hi [@Tiago Ribeiro](/t5/user/viewprofilepage/user-id/5573133) -- Welcome to the Atlassian Community!

You appear to be using a Jira Work Management project and board. Those types of projects only display issues for a limited time and the timeframe is not configurable.

Please see these suggestions for making the timeframe configurable:

<https://jira.atlassian.com/browse/JWMCLOUD-19>  
<https://jira.atlassian.com/browse/JWMCLOUD-172>

Kind regards,  
Bill


author: Tiago Ribeiro
body: [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) Thanks for your answer!

How can I go to the board configuration? I've searched about it but it seems different from what i'm looking for.

I mean this board and list, as you can see in the picture below.

![jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/342944iF674904B77073239/image-size/large?v=v2&px=999 "jira.png")

comments: author: Manoj Gangwar
body: This configuration applicable on the jira software boards but as per your screenshot you are using JWM so please go with [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) suggestions.


author: Manoj Gangwar
body: Hi [@Tiago Ribeiro](/t5/user/viewprofilepage/user-id/5573133) ,

Welcome to the Atlassian Community!

In this case, there could be two scenarios:

First, go to the board configuration then Column. Check the status to see if it is mapped with the column or not. If the status is not mapped with any column then create a new column and map the status with the new column.

Second, Check the board filter if that status is excluded or not. if excluded then update your filter query by removing that status.

Check the board sub-filter query as well.


Tags: cloud

jira-cloud

jira-software
I need to create a query that brings me all the subtask or linked issues related to a task.
Asked by Sofia Grunspan:

Hi! I need to create a query that brings me all the subtasks of a Tasks or linked issues because I need to create filters to use in gadgets to put them in a dasboard.

Thanks


Answers:
author: Eugenio Onofre
body: Hi [@Sofia Grunspan](/t5/user/viewprofilepage/user-id/4966352)

You can use the JQL below:

*parent = XXX and type in subTaskIssueTypes() or linkedIssue = XXX*

Please replace XXX with the task you would like to get the results.

Regards,  
Eugenio

comments: author: Sofia Grunspan
body: It worked! Thanks!


Tags: cloud
View Issues transitioned through a specific status
Asked by Yasmine:

Hi Everyone,

We're using JWM Cloud, and I'm trying to see if there's a way to filter or search for all issues on a project that have been transitioned through a specific status.

Example:

Our Workflow: A\>B\>C *or* D\> E

Filter all issues that have transitioned through C


Answers:
author: John Funk
body: Hi Yasmine,

Try this:

Project = ABC and status was in ("C")

comments: author: Yasmine
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)

I might be missing something here but through advanced issue search I'm only able to filter by current issue status. I should have clarified, if issue transitioned A\>B\>C\>E. Can I filter statuses that have transitioned through C but are currently set to E?


Tags: cloud
how to calculate business days without holidays
Asked by Victor Carruitero:

I need to calculate business days but without holidays in Jira work management cloud, with smart values and automation I can find only working days between two dates, but I cant find the way to subtract holidays, based on a calendar.


Answers:
author: John Funk
body: Hi Victor,

You cannot currently add holidays to the Jira Work Management calendar.

You can vote for and follow the request here:

<https://jira.atlassian.com/browse/JWMCLOUD-208>


Tags: cloud
I am unable to see my colleagues names when I @name them in the comments?
Asked by Elizabeth Alden:

[@Name](/t5/user/viewprofilepage/user-id/60706) not displaying list of my fellow users / colleagues


Answers:
author: Bernice
body: [@Elizabeth Alden](/t5/user/viewprofilepage/user-id/2687729) Ideally, you must have "Browse users and groups" permission under Settings \> System \> Global permissions for you to be able to browse for your colleagues names. Check if you have it already.


author: Jack Brickey
body: Hi [@Elizabeth Alden](/t5/user/viewprofilepage/user-id/5029990) , welcome to the community.

In order to be able to at mention a user they must have permissions to the project. Can you verify this. What type of project is this - Company or Team managed? Can you assign an issue to the user? Can the user otherwise browse issues, make comments etc in the project?


Tags: cloud
Change background color back to white?
Asked by HG System Admin:

Hi All! Just started to configure a new Jira cloud instance for a client. For some reason the background defaulted to a nasty mint green, which was not the default for my older instances. I am not seeing a way to change the background back to white (i.e., USER INTERFACE -\> Look and Feel). What am I missing? Please tell me this is not Atlassian's way of forcing new customers to pay for yet another plugin... simply to do something basic such as change the background color?

![ugly-bg.png](/t5/image/serverpage/image-id/215543iA4BA6A618FCA624A/image-size/large?v=v2&px=999 "ugly-bg.png")


Answers:
author: Mikael Sandberg
body: Hi [@HG System Admin](/t5/user/viewprofilepage/user-id/5029000),

Welcome to Atlassian Community!

This is expected when you are in a Jira work management project. You can change the background color if you hover next to the project name and you should see this:

![Screen Shot 2022-09-12 at 10.24.48 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/215556i1BE5E6C3FA7EF1CE/image-size/large?v=v2&px=999 "Screen Shot 2022-09-12 at 10.24.48 AM.png")


author: HG System Admin
body: Thank you [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) for your response! I'm not seeing the specific capability that you referred to, but after some playing around, the background color appears to be fixed based on the new Project Templates capability. Below is a screenshot of a new project that I created using the "Blank Project" template As you can see, the color scheme is completely different. Hopefully there is a way to adjust these colors, maybe the way you mentioned and I'm just not seeing where to do that? If not, I hope there will be really soon.

![ok-blue.png](https://community.atlassian.com/t5/image/serverpage/image-id/215588iBF60A8D8E88ABBE8/image-size/large?v=v2&px=999 "ok-blue.png")

comments: author: Mikael Sandberg
body: You should see the paint bucket if you scroll up until you see the project name up in the left hand corner. If you hover the over it you should see it.


author: HG System Admin
body: There it is! Thank you [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)! Now, if they would only let you enter a hex color code! Thx again.


Tags: cloud

jira-software

jira-software-cloud
Issue with automation linking erroneously
Asked by Jon:

hi, we have an automation that is supposed to link issues from a different project and it seems to have worked incorrectly for the first time where it linked issues that dont seem that should have passed the rules. Did the system work incorrectly or is there something wrong in my automation.


Answers:
author: John Funk
body: Hi Jon,

Can you share the rule you have and the audit log for when you run it?

comments: author: Jon
body: i figured out the issue. i needed to add a condition that if the field was empty it would not pass. thanks though!


author: John Funk
body: Great! Glad you figured it out.


author: Ravi Sagar _Sparxsys_
body: Hi [@Jon](/t5/user/viewprofilepage/user-id/1628601)

Share your rule here and explain the logic that should be used to link the issues.

Ravi


Tags: cloud
JMW Vs Jira Software
Asked by Ezequiel Cano:

Hi all!

I'm totally new on this, so my question may be very stupid simple:

what is the difference between JWM and JS?

I mean, what can I do with one, I cannot do with the other

to my novel eyes, both have the same functionalities, and I couldn't find a comparison table or something like that

do i need to contract one to get the other or are they independent tools?

many thanks for your support!!


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Ezequiel Cano](/t5/user/viewprofilepage/user-id/5028600) welcome to Community!

No worries on not understanding the differences between Jira Software and Jira Work Management.

One thing that might help you understand the differences is to know that JWM is fairly recent, and is kind of a "version" of Jira Software adapted for not developer teams.

Check out this discussion for some good answers on the differences as well as links to other resources: <https://community.atlassian.com/t5/Jira-Work-Management-Questions/What-can-t-be-done-with-Jira-Software-that-can-be-done-with-Jira/qaq-p/1931453>

To figure out how much using JWM and JSW will cost you, try out the simulation on the Pricing calculator: <https://www.atlassian.com/software/pricing-calculator>

comments: author: Ezequiel Cano
body: Thanks [@Laura Campbell _Seibert Media_](/t5/user/viewprofilepage/user-id/3327113) for the welcome and quick response!!

I'll check'em out!
Big Picture Not Loading
Asked by Evi Zaou:

Hello All,  

I have an issue with BigPicture in Jira. BigPicture app is not loading.

When I try to access the BigPicture application either from my project or from the manage apps tab, I get the following (see Picture below). (Note that my subscription has not expired yet).

How can I resolve this issue?

Thank you in advance![JIRA.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/214812iF0602B66F95C6AAE/image-size/large?v=v2&px=999 "JIRA.JPG")


Answers:
author: K_Levent Becit
body: Hi,

Did you find any solution?


author: Taho Vindevogel
body: We are having the exact same issue here.


Tags: big-picture

cloud

jira-software-cloud
Why cany I see the button to create status (when adding colums to a borad)
Asked by Michael Ellis:

I'm new to Jira and appear to be having issues with creating my teams standard setup before we are able to roll out.

I've looked at numerous guides that state I should be able to set new colums and status as I'm an admin... but I dont appear to have the button where it shows it on all the guides.

Ultimately I am trying to set up a company wide standard board which everyone uses so we can have a board over the top which has line of site to all projects and tasks. I'd like uniform colums in place to make that align.

Any help appreciated.

![Jira issue - screenshot.png](/t5/image/serverpage/image-id/214668i133FC97B541CCA7E/image-size/large?v=v2&px=999 "Jira issue - screenshot.png")


Answers:
author: John Funk
body: Hi Michael - Welcome to the Atlassian Community!

Boards display issues because on the projects included in the board filter. Those projects then are attached to workflows, which determine the statuses that show up to be mapped to columns as showing in your image.

So, I suspect the project being used by the board is not associated with a workflow that includes the In Sign Off status.


Tags: cloud