youngmon/atlassian-qna huggingface dataset:
Help - Our account has been frozen and we are locked out
Asked by Mary:

Our account went onto the trail for the standard plan automatically, as we loaded 11 users by accident instead of 10.   

I have now removed them from the account and re-selected the free plan, however, our Confluence access has been suspended!  

All our documentation is on there and we are quite desperate to unlock it.   

SInce we only have 8 users on our account now and have reselected the free plan, surely we should be able to access it?   

<br />


Answers:
author: Callum Carlile _Automation Consultants_
body: Hi [@Mary](/t5/user/viewprofilepage/user-id/4197326)

If you go to Settings \> Billing \> Manage Subscriptions, it will tell you the products you are subscribed to (e.g. Jira, Confluence etc) and also the number of users who have licenses assigned. This is the best way to check your license assignment.

If this number is over 10, then you may have a user within a group that is granted access to Confluence

comments: author: Mary
body: Thanks [@Callum Carlile _Automation Consultants_](/t5/user/viewprofilepage/user-id/2348878) for the assistance.   

Unfortunately, I had already actioned that. I got hold of the support team and they updated my account to reflect correctly.   

Mary   

<br />


Tags: cloud

confluence-cloud
How to upload image with its original size ?
Asked by rgrabisch:

I'm just trying to make a tutorial with a lot of visuals, and I would like to resize the images at their original size to avoid any pixelization, blury effect.  
Thanks.


Answers:
author: Stephen Sifers
body: Hello!

It sounds like you might be impacted by a bug that causes images to become pixilated. You may find further information on these bugs here:

* [Resize image by pixel on new editor \| CONFCLOUD-67554](https://jira.atlassian.com/browse/CONFCLOUD-67554)
* [PNG Images pixelated when scaled \| CONFCLOUD-54701](https://jira.atlassian.com/browse/CONFCLOUD-54701)

We ask for you to please vote and watch these bugs to track and monitor their status.

There is also an update the team sent out to communicate what's actively being worked on for the Confluence editor; [Change to your content is in your hands.](https://community.atlassian.com/t5/Confluence-Cloud-articles/Change-to-your-content-is-in-your-hands/ba-p/1324476)

Regards,  
Stephen Sifers

comments: author: rgrabisch
body: Hi Stephen,  

Thank you for the quick reply.  
It seems the issue is known for more than an year, with +370 upvotes and 130 comments, it would be great if the team can fix it soon ! :)  

Remi.


Tags: cloud

confluence-cloud
Why is the activity feed not updating when changes are made to a card?
Asked by Robert Comer:

In a card, when a change is made in the description field, does this not get posted as "Activity" at the bottom of the card?

There is actually no information posted in the "activity" even when I make a new card or anything.

It is working on another board with all the cards but not new boards and cards.....?


Answers:
author: Iain Dooley
body: [@Robert Comer](/t5/user/viewprofilepage/user-id/2657023) edits to the description field don't show up in card or board activity, however they are stored as actions. You can actually view all description edits by following this process:

<https://help.trello.com/article/783-recovering-the-description-of-a-card-that-has-been-changed>

What you might also be experiencing is that you are showing comments only. As you can see here, you can hide or show details (on mobile this is "all activity" or "comments only") in the same place in the UI):

![2019-02-05 at 10.01 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/44553iE152C75635E89139/image-size/large?v=v2&px=999 "2019-02-05 at 10.01 am.png")


author: Garrett
body: Hey [@Robert Comer](/t5/user/viewprofilepage/user-id/2657023)

Sorry to hear about the trouble.

Since this is occurring on one board specifically, would you mind reaching out to us at <https://trello.com/contact> so we can take a closer look at it please?

Thanks!
Trello API webhook stopped working
Asked by DanielKeeble:

We've been creating Trello webhooks automatically via the API for the last few weeks with no problems. Now within the last day or two this has stopped working. We are now getting the following error - "did not return 200 status code, got 503".

I've checked and can confirm that our webhook callback url successfully returns a 200 code when making a HEAD request to it.

Would massively appreciate any help with this matter.


Answers:
author: Iain Dooley
body: [@DanielKeeble](/t5/user/viewprofilepage/user-id/1645100) Usually when things go pear shaped like this I like to strip things back to the simplest possible case and test it.

For example can you set up a new URL that only returns 200 for a HEAD request and does nothing else, and if you do this does the webhook register successfully? Eg.

<https://github.com/iaindooley/trellinator-buffer/blob/master/nginx_template.txt>

Then if that works, start adding things in until it breaks!
How to restore deeted content
Asked by Ko Chan:

Hello

Please, need urgent help

I was editing a card when accidently I deleted all its content and it saved this way... Is there anything I can do to restore the lost content of the card? The card itself wasn't achived, I just need the content back. Please, help

Thank you!


Answers:
author: Iain Dooley
body: [@Ko Chan](/t5/user/viewprofilepage/user-id/2651307) you can recover the full description history:

<https://help.trello.com/article/783-recovering-the-description-of-a-card-that-has-been-changed>
Trello Not Allowing Me to Mark Due Dates Complete
Asked by Lauren Anderson:

Hi,

In my trello boards when using Firefox I'm unable to mark tasks complete using the due date function. I've tried in Chrome and it works.

My Firefox is up to date.

Please help.

Thanks


Answers:
author: Iain Dooley
body: [@Lauren Anderson](/t5/user/viewprofilepage/user-id/1455608) seems like a few firefox users are reporting this, best to email support@trello.com with the bug report, if possible it'd be good to include a video such as with useloom.com to illustrate the behaviour, along with your OS/browser information

comments: author: Lauren Anderson
body: Thanks for the advice! Just went to record the video and it started working..go figure. Looks like the bug has worked itself out :)


author: Brittany Joiner
body: Have you tried restarting your browser? I was having an issue with this last week in Chrome, but it went away pretty quickly without me doing anything. I think it might just be a bit of a bug.

comments: author: Lauren Anderson
body: Yes I tried that. Also tried restarting my whole system and no luck. It's odd because it will allow me to unmark a completed task but I cannot check one off to say it is complete.
Can't find the Filter function
Asked by Joel Bancroft-Connors:

This help article: <https://help.trello.com/article/787-filtering-cards-on-a-board> tells you how to use the Filter feature.

Only problem I have is that when I go to my menu, there is no Filter button. What am I doing wrong?

Thanks.


Answers:
author: Iain Dooley
body: [@Joel Bancroft-Connors](/t5/user/viewprofilepage/user-id/311664) is this on the desktop or web app?

Some things to check:

1) Are you looking at a board, or are you looking at the home, boards or cards views? The filter option only shows in the board menu, not in any other screen in Trello

2) Are you clicking your profile/settings menu instead of the board menu? The board menu is a link in the top right that says "Show menu". Sometimes this is hard to see if the background image on a board is light. If you're having trouble seeing it, you can hit the "w" key to show/hide this instead of clicking it

3) Do you already have another menu function open? If so you need to hit the \<- arrow at the top to go back.

4) If you're on the web or desktop app, instead of going into the menu and clicking the filter button, you can just hit the "f" key which opens the filter

5) If this is on the mobile or tablet apps then the filter is up the top of the screen when looking at a board, with a little magnifying glass icon, not in the board menu

Let me know if that helps!


Tags: filter
Package tracker Power-up on Trello: Tracking updates are delayed
Asked by Allen L.:

Hello,

I use the Package Tracker power-up on Trello regularly for USPS and FedEx to track incoming and outgoing shipments.

Normally, the tracking information on the cards would update within an hour or less, but lately I have noticed the tracking information on the cards is delayed by several hours and I have to go to the official tracking sites to get up-to-date information. Refreshing the page doesn't update the information on the cards.

I also noticed the timestamps on the tracker power-up shows my local time instead of the carrier's scan time. I might be wrong but it wasn't like that before.

What is the solution to these issues?

Thanks.

Allen L.


Answers:
author: marc -Collabello--Phase Locked-
body: [@Allen L.](/t5/user/viewprofilepage/user-id/2650746)My suggestion is to contact the Package Tracker power-up support. It looks like it's on their side.

comments: author: Allen L.
body: It appears the Package Tracker is maintained by the Trello team. I have contacted them and they have replied they are looking into this


Tags: package

power-up
Native Chromecast support Trello
Asked by Joost Lettink:

Hi everyone,

We use Trello in our office to keep track of our projects. Recently we started using a Chromecast on a nearby TV for a nice overview. Trello however doesn't seem to support Chromecast other than casting the tab. We're working on rather large UHD screens and keep changing the resolution of our browser. What happens is that the Trello board that we cast rather often changes it's resolution. It's also not independent from my pc.

Are there any future updates planned to support Trello on Chromecast, or is there already a way to do this?

Thank you in advance.


Answers:
author: Constantin Maximilian Best
body: i agree, native support for chromecast would be a great addition to the mobile app. especially delivery of a proper fullscreen resolution would enhance usability enormous compared to screensharing workarounds on the phone.


author: marc -Collabello--Phase Locked-
body: [@Joost Lettink](/t5/user/viewprofilepage/user-id/2649642)Trello itself has no interface to Chromecast. You need a device or service which lets you "broadcast" the website to Chromecast.

This device or service then needs to make sure the Trello interface is redrawn regularly.

Tip: look/search for "chromecast digital signage"


author: Iain Dooley
body: [@Joost Lettink](/t5/user/viewprofilepage/user-id/2649642) You can use a Chromecast to mirror an android device instead of a PC:

<https://superuser.com/questions/1092849/single-website-permanently-on-a-chromecast-powered-tv>
How do I delete a board in Trello?
Asked by Kjersti M J?sund:

I just got started with Trello, and just realized that I want to categorize my boards differently. I can't find anywhere to delete the ones I already created


Answers:
author: Iain Dooley
body: [@Kjersti M J?sund](/t5/user/viewprofilepage/user-id/2649805) here you go:

<https://help.trello.com/article/801-deleting-a-board>

comments: author: Kjersti M J?sund
body: ++Thank you++
Trello card background color power-up
Asked by Joshua Vedder:

I want to have the functionality of this browser extension as a power-up, so no need for an extension

<https://medium.com/the-metric/blueprint-for-trello-6324168ed631>

More detail:

I want to use (or create) a power-up that changes the background colour of the cards, potentially using shortcodes e.g. adding \[user\] to the title changes the entire card to blue. Or using the card labels to colour the whole card rather than just add a little bar of colour.

I want to know if the power-up API can do this. I do not mind if this is an already existing power-up I can use, or just a pointer to the functionality in the API to build my own.

Thanks,

Josh


Answers:
author: Iain Dooley
body: [@Joshua Vedder](/t5/user/viewprofilepage/user-id/534630) here is the reference:

<https://developers.trello.com/reference/#capabilities>


author: marc -Collabello--Phase Locked-
body: [@Joshua Vedder](/t5/user/viewprofilepage/user-id/534630)actually that's not possible. The chrome extension you mention changes the html/css of Trello, and power-ups can't do this.


Tags: custom-field

power-up
Trello card background color power-up
Asked by jvedder:

I want to have the functionality of this browser extension as a power-up, so no need for an extension

<https://medium.com/the-metric/blueprint-for-trello-6324168ed631>

More detail:

I want to use (or create) a power-up that changes the background colour of the cards, potentially using shortcodes e.g. adding \[user\] to the title changes the entire card to blue. Or using the card labels to colour the whole card rather than just add a little bar of colour.

I want to know if the power-up API can do this. I do not mind if this is an already existing power-up I can use, or just a pointer to the functionality in the API to build my own.

Thanks,

Josh


Answers:
author: marc -Collabello--Phase Locked-
body: [@jvedder](/t5/user/viewprofilepage/user-id/943579)[](https://community.atlassian.com/t5/user/viewprofilepage/user-id/534630)actually that's not possible. The chrome extension you mention changes the html/css of Trello, and power-ups can't do this. Power-ups are not allowed to change the Trello UI.

comments: author: jvedder
body: Thanks.

Thats solves it then.

Oh well, will just have to make do with using the browser extension.


Tags: custom-field

power-up
Trello Customer Journey
Asked by Fernando Comet:

I made a really simple browser extension to use Trello for making Customer Journey  
<https://blog.prototypr.io/trello-customer-journey-extension-17757a961c67>


Answers:
author: Garrett
body: Nice [@Fernando Comet](/t5/user/viewprofilepage/user-id/2647113)!!

We'd love to get that displayed on our integrations page: <https://trello.com/en-US/integrations>

To do so, would you mind reaching out to us at <https://trello.com/contact> so we can talk with you more on your integration please?

Thanks!


Tags: customer

user-experience
How to add more space between paragraphs in the description?
Asked by Mikey_Kuplevatsky:

So, let's say I have a list called "Upcoming Plans." In the list, I create a new card. I edit the description which ends up being six paragraphs.

Currently, it feels like there's not enough spacing between paragraphs, they're very close together. I can hit enter ten times and it doesn't add any more spacing. Why is this? How do I change spacing between paragraphs in the description? It's a bit too close together.


Answers:
author: Iain Dooley
body: [@Mikey_Kuplevatsky](/t5/user/viewprofilepage/user-id/1151481) you can't change the spacing but you can:

1) use --- to add a horizontal line

2) use # to create a heading

3) use another app like Google Docs and link to that file

<https://help.trello.com/article/821-using-markdown-in-trello>
Description Changes
Asked by Andrew:

Is there a way to know the exact changes made to a cards description. A way to compare them? (powerup maybe?)

Thank you


Answers:
author: Iain Dooley
body: [@Andrew](/t5/user/viewprofilepage/user-id/1742921) yes although it's not shown in the interface all edits are stored and available via the API and card history.

This post describes the (somewhat roundabout) way of viewing description changes:

<https://help.trello.com/article/783-recovering-the-description-of-a-card-that-has-been-changed>

If you wanted an easier to view solution then it could be automated via the API. This is something you could use Trellinator for:

<https://trello.com/integrations/#trellinator>

comments: author: Andrew
body: Thank you! (sorry for the late reply)
How can I disable this E-Mail-Message: 'Neue Anmeldung in Ihr Trello-Konto erkannt'
Asked by Detlef Schnelle:

Everytime I log in via browser I receive this message. Is there a way to disbale it?


Answers:
author: Iain Dooley
body: [@Detlef Schnelle](/t5/user/viewprofilepage/user-id/2644113) you could try:

1) Saving your login or;

2) Enabling 2 factor authentication

I'm pretty sure option 2) will prevent it from ever occurring, option 1 will prevent it from occurring when you're using Trello regularly on your own machine.
Due Date can't be checked
Asked by Diana Criscione:

Today and I went to check the due date to show an item was completed but it won't let me check the box. ??? I tried another board and the same thing occurred on another card. Is there an issue going on?


Answers:
author: Iain Dooley
body: [@Diana Criscione](/t5/user/viewprofilepage/user-id/2644843) I just checked in the macOS desktop app and in Google Chrome on macOS and both are working fine.

What platform/browser are you using?

comments: author: Diana Criscione
body: Windows 10 with Firefox Quantum

The issue just started today, although I can't remember if I was in Trello yesterday. I definitely used it Monday.


author: Iain Dooley
body: [@Diana Criscione](/t5/user/viewprofilepage/user-id/2644843) okay well what I would recommend is trying it out in Google Chrome, and if possible using something like useloom.com to create a screenshot comparing the 2 behaviours, then email it to support@trello.com


author: Vygandas Norvai?as
body: I have the same problem from today with Firefox ESR 60.5. Clearing browser cache won't help either. On other browsers it seems to work fine and bug is only effecting Firefox browsers.


author: Diana Criscione
body: I have sent an email to support with video showing it not working in Firefox. Hopefully this can be corrected soon. I use FF and don't want to switch browsers just to use Trello.


author: Josep Antoni Mira Palacios
body: Having the same issue in FF 65.0.2. Working fine on chrome 48


Tags: due-date
Are there any possible customizations?
Asked by Maurice Tituer:

Downloaded the app last week and it's fantastic.

I want to know if it's possible when creating a new card, that it opens the card window automatically, and also if a checklist could be there by default.

Thank you very much


Answers:
author: Iain Dooley
body: [@Maurice Tituer](/t5/user/viewprofilepage/user-id/2644074) when you create a card on the desktop app or web app you can hold shift and hit enter, this will create the card and open it at the same time.

Adding a checklist automatically based on what board/list/time of day/person etc. is adding the card can be done with automation via the API which is very powerful.

Trello recently acquired a company named Butler who have an amazing automation scripting power up for Trello and it is being integrated into the core product, but they aren't accepting new signups.

You can do something similar with Trellinator, although the setup is a bit more complicated. I can help you with the setup if you need it, the instructions are here and includes a snippet of code that will add a checklist based on list name:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>
Issue with calendar view switching to board, not saving card moves
Asked by Meredith Reese:

I like to view my trello boards in calendar view, so I can easily see what needs to be done. When I try to move a card from one due date to another, it doesn't save. Also, when I am in calendar view and I click on a card, it switches to board view.

Does anyone have an idea as to what might be going on?

Thank you in advance!


Answers:
author: Iain Dooley
body: [@Meredith Reese](/t5/user/viewprofilepage/user-id/2643561) Hi, I don't use the calendar power up much but just enabled it to test:

1) When I click a card it stays in calendar view

2) When I move a card it updates the due date

Testing on Chrome/macOS web app. What platform/browser are you using?

comments: author: Meredith Reese
body: Hi [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112), thanks for your reply! My calendar used to work that way, but now for some reason, when I click a card, it switches to board view. And, when I move a card, it acts like it will move, but it ultimately my change doesn't get saved, and it reverts back to the original date. I'm using Google Chrome, and have been for he past year.

I'm wondering if there's some type of issue with my board, and I should send this directly to Trello support?


author: Iain Dooley
body: [@Meredith Reese](/t5/user/viewprofilepage/user-id/2643561) yeah, I mean you can try all the normal trouble shooting things first, eg. logout and back in, try in an incognito window, try a different browser, blah blah but ultimately if there's a bug you'll need to send it to support@trello.com

A good way to demonstrate is to send them a list of all the troubleshooting bits you've done, as well as a video eg. from useloom.com showing the buggy behaviour


author: Meredith Reese
body: I'll try all the above recommendations, and then submit a ticket and details to Trello if I can't get it fixed. THANK YOU [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)!!


Tags: calendar
What happened to the number of Notifications showing on the Bell?
Asked by Charles Jarnagin:

It seems like just a short time ago, when I looked at the Bell in the upper right hand corner of my Trello Home page, it would show me (on the Bell) how many new notifications I had. Did I do something to turn that off, or is that an upgrade?


Answers:
author: Iain Dooley
body: [@Charles Jarnagin](/t5/user/viewprofilepage/user-id/2642968) oh, actually I'm still seeing the number in the desktop app (mac)

comments: author: Charles Jarnagin
body: Ok, thanks Iain! I thought maybe that I had done something, and that I could change it back. I LIKED being able to see that number. Regardless, I LIKE Trello.


author: Iain Dooley
body: [@Charles Jarnagin](/t5/user/viewprofilepage/user-id/2642968) yep Trello are always experimenting with features. This seems to have been rolled out permanently now, but as it rolled out some people saw one view, some people saw another. I guess the data showed that no number was better :)
Reporting with Trello
Asked by joanne jacqueline:

Hi,

I am using Trello with my team to follow projects and tasks.

I would like to know if it is possible to create a report from each tab. We would like to share our activities with the rest of the company without sharing all details.

Can you please help with this?

Thank you.


Answers:
author: Sami Linnanvuo _Screenful_
body: [@joanne jacqueline](/t5/user/viewprofilepage/user-id/2640474) Screenful's [Dashboard for Trello](https://screenful.com/dashboard-for-trello) provides a range of reports out of the box. You can see things like burnup and burndowns, track metrics like velocity or cycle/lead times. You can also create custom reports to track your key metrics based on the data in your Trello boards.   

You can share share dashboards easily with the rest of the company with [shareable urls](https://screenful.com/guide/share-dashboard).


author: Iain Dooley
body: [@joanne jacqueline](/t5/user/viewprofilepage/user-id/2640474) Trello makes a fantastic amount of data available via their API.

This article has a great example of using Google Apps Script for reporting:

<http://www.littlebluemonkey.com/blog/automated-trello-reporting-using-google-spreadsheets>

I've created a framework based on this guy's work called Trellinator that can be used to quickly and easily satisfy more complicated reporting requirements:

<https://trello.com/integrations/#trellinator>


Tags: communication

report