youngmon/atlassian-qna huggingface dataset:
Can't Get Issue Type to Display in Email Automation Table
Asked by Tom Scoggin:

I'm building an email that sends ticket data to a user. It's a manual trigger and seems to be working just fine except for Issue Type. I can't get it to populate the Issue Type field in the table. Below you can see what I'm using for that field. I'm using the {{#lookupIssue}} function to get my tickets.

I've used: issueType.displayName, Issue Type, customfield_10106, customfield_10106.displayName, Type.name and many more.

I will put the entire code below

<br />

All  

{{#lookupIssues}}{{/}}

|        Issue Type         | Issue Key |   Assignee   |    Title    |   Description   |         Story Points         |
|---------------------------|-----------|--------------|-------------|-----------------|------------------------------|
| {{issueType.displayName}} | {{key}}   | {{assignee}} | {{summary}} | {{description}} | {{Story Points.format("#")}} |

![Issue Type.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/344303iC12BA1B8D4E77A75/image-size/large?v=v2&px=999 "Issue Type.PNG")


Answers:
author: Tom Scoggin
body: I guess everything I read online was true. It looks like the issueType field is a custom field and thus does not show up in a {{lookupIssues}} response. The way I got around this was to: branch off of the original ticket, use JQL as the "Type of Related Issues", make sure "Process all issues produced by this trigger in bulk" is checked, add table code to my email using the {{#issues}} code {{/}} to render the table.

![Clean up ticket report.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/344339i9B49151BE7178C34/image-size/large?v=v2&px=999 "Clean up ticket report.PNG")![Email content.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/344335i4F2DEDF63A446E0D/image-size/large?v=v2&px=999 "Email content.PNG")

Hope this helps someone.

comments: author: Tom Scoggin
body: Make sure you make the email recipient "Initiator" unless you have a group or specific person you want the email it to **Always** go to.


author: a_cagle
body: This smartvalue works on my Jira instance.

{{issueType.Name}}

I hope this works for you.

comments: author: Tom Scoggin
body: Nope. Strange how this is the only field that will not display.


author: Marc - Devoteam
body: Hi [@Tom Scoggin](/t5/user/viewprofilepage/user-id/3562137)

That smart value does not exist.

You can use: {{issue.issueType.name}}

comments: author: Tom Scoggin
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) This didn't work in the table but did work as a log action. Any thoughts on why? Could it be because it's part of a lookupIssue function?


author: Tom Scoggin
body: I put the {{#lookupIssues}} function in a log action and it does not show the Issue Type field info.


Tags: data-center

jira-data-center
Why would Forms be available in our Jira Software Project production instance but not sandbox?
Asked by James Spicher:

I've always read that Forms were limited to JSM and Work Management Projects. However, several months ago I noticed there was a Form feature option in Projects Settings/Issues for our Jira Software Projects. We do not have any Add-On apps for forms so I figured it was a new feature released.  

We've successfully been using the Form feature with some of our Software Projects directly in production instance. I wanted to play around with some scenarios and decided to do it in our Sandbox. To my surprise the option is not available in Sandbox. Any thoughts?


Answers:
author: Mikael Sandberg
body: If you had ProForma Forms installed before it was integrated into JSM you have access to forms in Jira. And this would be the reason you don't see it in your sandbox environment.

comments: author: Dave Rosenlund _Trundl_
body: I agree with [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579). But I suppose that may not answer the question about why it's **not** showing up in your Jira sandbox ?  

Jira Cloud Premium entitles you to "24/7 Premium Support" and I suspect someone from the support team will help you sort this out, [@James Spicher](/t5/user/viewprofilepage/user-id/3813156).  

I'd [give the Atlassian support team a shout](https://support.atlassian.com/contact).

Hope it helps,

-dave


author: John Funk
body: Hey James!

How are you doing, brother? Yes, we got support to turn that on for JWM projects back in the day. Only Atlassian support could do it. We did not request it for Sandbox, so you will need to ask support to turn it on for you there.


Tags: cloud

forms

jira-cloud
Not all selections for single select custom field appear in dropdown when editing field in a tkt
Asked by Steve Hooczko:

Not all selections for a single select custom field appear in the dropdown when editing the field in a JIRA ticket.

There are 250 selections/options for this field, but only 100 selections appear in the dropdown when editing the field. If I start typing the name of one of the selections (i.e. selection 101-250) it will appear and can be selected. But that's only because I know what those are. For someone not familiar with all 250 selections, they'll think that only the first 100 are available.

How can I get all 250 selections to display in the dropdown?

Thx


Answers:
author: Steve Hooczko
body: I checked into cascading. It will not work for this case, since I don't have fields depending on other fields.

Another option is to create 3 "Country" fields: Country (A-G), Country (H-R) and Country (S-Z). This will direct the user to the correct list, based on what the country name begins with. This will also ensure that all selections are displayed (i.e., less than 100).

I'll then need to add a rule that only one of the 3 fields can be selected. I'll have to figure out how to do that. Any suggestions?

comments: author: Lisa Forstberg
body: The list is containing countries? So why not organise the cascading field by continent (parent list) and then country (child list)? Will we get under 100 per child list I wonder  

also using the field description to inform the user to start typing might be an help

all the best

/Lisa


author: Marc - Devoteam
body: Or use regions, as your parent list.

Like; EMEA, APAC, NA, LATAM


author: Lisa Forstberg
body: Hi [@Steve Hooczko](/t5/user/viewprofilepage/user-id/4480256) ,

AFAIK you cannot configure this yourself. Here is a a [feature request](https://jira.atlassian.com/browse/JRASERVER-77764) on the topic. This is for server though, are you on Cloud?

A way to work around this is to use cascading select list instead, or if you're on Premium you can keep the list in Assets instead.

Probably not the answer you wanted, sorry!

/Lisa

comments: author: Steve Hooczko
body: We're on Cloud.

I've never used a cascading select list, but will see if that will work,

Thx


author: Marc - Devoteam
body: Hi [@Steve Hooczko](/t5/user/viewprofilepage/user-id/4480256)

You can't only the first 100 are shown, you will need to start typing to get the not shown option.

But why 250 selections, would a cascading select be a better solution.

Can you divide the 250 options in categories?


Tags: cloud

jira-cloud
Subtask in the backlog
Asked by TR:

I have some recurring tasks in JIRA that are automated. Some of them show the subtask under the recurring task in the backlog and others are only visible on the right side of the screen. I would like for all of them to be visible by expansion directly under the recurring tasks. Anyone know how?

![subtask2.png](/t5/image/serverpage/image-id/344293i6C4ED7B073EF7C80/image-size/large?v=v2&px=999 "subtask2.png")![subtask1.png](/t5/image/serverpage/image-id/344292i90C94E30F45DB28D/image-size/large?v=v2&px=999 "subtask1.png")


Answers:
author: Trudy Claspill
body: Hello [@TR](/t5/user/viewprofilepage/user-id/5578838)

Welcome to the Atlassian community.

Do the subtasks from the second image show in the Board/Active Sprints view?

Is the source project for the board a Team Managed project or a Company Managed project?

If it is NOT a Team Managed project, can you share with us the filter that is used by the board?


Tags: cloud

jira-cloud
How I can create a board based on 1 Initiative?
Asked by ??????? ?????????:

I need a board to show all epics under initiative, including tasks and sub-tasks of the tasks.   
Please, help. Thanks!


Answers:
author: John Funk
body: Hi [@??????? ?????????](/t5/user/viewprofilepage/user-id/5578862) - Welcome to the Atlassian Community!

You just need to create a filter that shows the issues you want to see. Then save and share the filter. Next create a board based on an existing filter and select the filter you just created.

comments: author: Trudy Claspill
body: Hello [@??????? ?????????](/t5/user/viewprofilepage/user-id/5578862)

Welcome to the Atlassian community.

Adding to this, since you are on the Premium plan you can use the following filter to get the initiative and all its descendant issues:

issue = INT-001 or issuekey in portfolioChildIssuesOf("INT-001")

...where INT-001 is the issue key for your Initiative issue.

<https://support.atlassian.com/jira-software-cloud/docs/search-for-advanced-roadmaps-custom-fields-in-jql/#Child-issues>


author: ??????? ?????????
body: Thanks!!


Tags: cloud

jira-cloud
Does this issue still exist for Confluence Data Center 9.0
Asked by Hakim Belkouch:

Hello,

Ever since we moved our Confluence from Server to Data Center, images from the Jira filter macro don't appear in Confluence. Which is a big frustration.

Looking into it I found [this ticket open since 2014](https://jira.atlassian.com/browse/CONFSERVER-35569)

We currently have the Confluence Data Center8.12.5 version and I'm wondering if anyone know if this issue still exist with the new Confluence Data center version 9.0?

Thank you!


Answers:
author: Mirek
body: Hi [@Hakim Belkouch](/t5/user/viewprofilepage/user-id/5380832)

Unfortunately until the ticket that is raised is not resolved (fixed) I am afraid that it would not work.

Here is a similar problem that someone had:

<https://community.atlassian.com/t5/Confluence-questions/Display-Images-Attachments-using-the-JIRA-Issues-Macro/qaq-p/1186665>

and as Shannon mentioned it would be good to watch and vote for this specific bug. I know that sometimes it take years to fix something but if we do not interact nobody know that this is important and not all bugs would be solved. Someone have to make a decision where to invest time


Tags: cloud

confluence-data-center

jira-cloud

macro
Issue with comments loading
Asked by juan_baliarda:

Hi everyone!!

I need some help with a user of my company please. When he clicks on an issue from his filter screen and the ticket loads, the comment section fails to do so, and he is unable to comment or view comments. But if he rights click and opens in a new tab or enters from another place, he is able to see the comment section. He reproduced his steps to show me, and I saw that his filter view is not the same one as mine, and I was thinking, can this be maybe that he's running and older version of jira that's making the bug?

Thanks for all the help to the community!

Regards,![jira joseph2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344256i90936715AF014949/image-size/large?v=v2&px=999 "jira joseph2.jpg")![jira new.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344257i663CFE02383C6F6E/image-size/large?v=v2&px=999 "jira new.jpg")


Answers:
author: Samuel Gatica
body: Hi [@juan_baliarda](/t5/user/viewprofilepage/user-id/5544133)

Could you please confirm if this behavior is occurring only with that specific user? check if you can reproduce the issue using the impersonation feature.

If the issue cannot be replicated, please request the user to try replicating the problem in an incognito window.

Afterward, advise the user to clear their browser cache and test again.

Hope this helps!

Best regards

Sam


Tags: bug

cloud

comments

filter

jira-cloud
How to default the story point field to 1
Asked by Ben Larson:

Is there a way either using automation rules or setting a default value for a field to set the value of a story point to 1 when an story, bug or task is created?

![image.png](/t5/image/serverpage/image-id/344258iFF066A5522B7947F/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Dick
body: Check the contents of the storypoint field first.

If a diligent user fills the field during creation, he would not be pleased seeing his/her value been overwritten by 1.

Just my 2 cts :)

comments: author: Dick
body: This works:  
![StoryPoints.png](https://community.atlassian.com/t5/image/serverpage/image-id/345125i32936DA6C136CD4D/image-size/large?v=v2&px=999 "StoryPoints.png")


author: shiva kumar Gosul
body: You can try this

Trigger: Issue created  
If: (optional) Issue Type = Story (or any other conditions you want)  
Then: Edit issue  
Set Story Points to 1


Tags: cloud

jira-cloud
Field's description not appearing in Forms
Asked by Etienne Herlaut:

In my project, I can have an issue type with fields which have some description, it give information about how to fill the given field.

When creating an issue, I can see the description of a field appearing below the field input, but in the Form, it is not appearing.


Answers:
author: shiva kumar Gosul
body: Under Jira Cloud, In Backlog, click "Configure" bottom right and allow you to enable all fields. If it it is in Jira instances, then open a story by editing\>\>Click configure (Top right) then select all from the Dropdown)

comments: author: Etienne Herlaut
body: I don't understand, I don't even see Jira cloud


Tags: cloud

jira-cloud
Jira (SaaS) and Gitlab for Jira Cloud integration, can't see anything after link
Asked by Jozef Rep??:

So i was able to connect via oAuth, i was able to link the Gitlab group to the attlasian account BUT..   

it looks like there is aditional configuration needed?  

When i open the issue (story), there is still "Setup DEV tools" redirecting me to Gitlab setup, where i can oAuth myself in again, and see that i have linked groups.  

There is no data fetched from gitlab.   

<br />


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You need to use the following addon for this integration.

![Screenshot 2024-09-02 at 9.57.45?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344990i8D582265B57B1227/image-size/large?v=v2&px=999 "Screenshot 2024-09-02 at 9.57.45?AM.png")


Tags: cloud

jira-cloud
How Admin could set subtask table cols in a story
Asked by Gilad Shtern:

Hi,

How Admin could set subtask table cols in a story?

Specifically, adding Start Date into jira.table.cols.subtasks. As I got an error for field name.

Kindly,

Gilad


Answers:
author: Florian Bonniec
body: Hi [@Gilad Shtern](/t5/user/viewprofilepage/user-id/4258602)

Have you try to set the customfield id instead of the field name ? Field ID looks like *customfield_10208.*

You can find the ID from the Custom Field page when you edit it, the id will be in the URL.

Regards

comments: author: Gilad Shtern
body: [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589)

Works!! Thank you!


Tags: data-center

jira-data-center
Why does my Status value does not show in 'Issue fields condition' when creating Automation Rule
Asked by Ramya Srinivas:

Why does my Status value does not show in 'Issue fields condition' when creating Automation Rule


Answers:
author: Florian Bonniec
body: Hi [@Ramya Srinivas](/t5/user/viewprofilepage/user-id/5569951)

If you're rule is project restricted it display only status in the workflow associated with the project, not all the status on the JIRA instance.

Regards

comments: author: Pasam Venkateshwarrao
body: Hi [@Ramya Srinivas](/t5/user/viewprofilepage/user-id/5569951)

Welcome to the community, While creating Automation rules you need to set the rules based on your requirement "issue field condition" is visible in IF:condition.

iam attaching screenshot for your reference

![Screenshot 2024-08-28 at 5.48.45 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344245i5F815A1BA97E6C90/image-size/large?v=v2&px=999 "Screenshot 2024-08-28 at 5.48.45 PM.png")


Tags: cloud

jira-cloud
How do we setup Entra Id (Azure) SSO to our Jira environment using SAML.
Asked by Adrian Knight:

I am looking to find details on how we can setup Entra Id (Azure) SSO to our Jira environment using SAML. Can someone please point me at any how do guides or details so we can use our AD accounts and passwords to authenticate.


Answers:
author: Ed Letifov _TechTime - New Zealand_
body: Hello, [@Adrian Knight](/t5/user/viewprofilepage/user-id/5578655)

You may want to check some answers I've provided earlier on how to configure SSO and User Provisioning correctly:

* <https://community.atlassian.com/t5/Atlassian-Access-questions/Integrate-Azure-AD-with-Atlassian-Cloud/qaq-p/1852575#M3417>
* <https://community.atlassian.com/t5/Atlassian-Account-questions/SAML-SSO-with-Azure-AD-does-not-work-when-using-quot-Continue/qaq-p/2085502>
* <https://community.atlassian.com/t5/Jira-Service-Management/Azure-AD-login-and-incoming-email-not-matching-up/qaq-p/1821809#M88619>

In the case of Azure AD/Entra ID, the [documentation](https://learn.microsoft.com/en-us/entra/identity/saas-apps/atlassian-cloud-provisioning-tutorial) published (by Atlassian?) to the Microsoft documentation site completely omits a very important detail about setting "Matching Precedence" correctly and could, and indeed has been, misunderstood by the admins. And to complicate this, the default value of that being set to the "User Principal Name" is wrong too in a general enterprise use case, since UPNs can change -- it should instead be the Object ID.


author: Samet Yildiz
body: Hello Adrian,

you need the product "Atlassian Guard", formerly "Atlassian Access", to be able to integrate Entra ID at all, if you don't already know that. [Here](https://learn.microsoft.com/en-us/entra/identity/saas-apps/atlassian-cloud-tutorial) is the official documentation from Microsoft and a [guide](https://community.atlassian.com/t5/Articles/How-To-Atlassian-Access-Configure-SAML-SSO-Authentication/ba-p/1949816) in the community. Would you also like to set up users? Then pay attention to the [two options.](https://support.atlassian.com/provisioning-users/docs/set-up-sync-settings/) I would recommend that you analyze the documentation.

Regards

Sam


Tags: cloud

jira-cloud
Need help with jql to identify only epics under a given capability
Asked by chandini kalra:

Hi,

Need help with jql that fetches only the epics linked to a given capability in a project

I tried to use childIssuesOf() but this returns even the stories \& test cases along with the epics.


Answers:
author: Pasam Venkateshwarrao
body: Hi [@chandini kalra](/t5/user/viewprofilepage/user-id/5293781)

Welcome to the community i think you have to fetch the epics linked to the project right.

can you try with this JQL

issue in ( linkedIssues("TT-1234") ) In place of TT mention your project key.

comments: author: chandini kalra
body: My project has multiple capabilities and I want to list down the epics under one given capability.


author: Pasam Venkateshwarrao
body: Hi [@chandini kalra](/t5/user/viewprofilepage/user-id/5293781)

To fetch the epics of all projects you can try with the below JQL

issue in ( linkedIssues("TT-1234") AND issuetype=Epic


author: Pasam Venkateshwarrao
body: Hi [@chandini kalra](/t5/user/viewprofilepage/user-id/5293781)

JQL which i have provided is helped to you right can you please hit Accepted Answer.


author: chandini kalra
body: I will let you know if it works.


author: Ravina
body: [@chandini kalra](/t5/user/viewprofilepage/user-id/5293781) You want a JQL where Epics are used as a child of parent?

comments: author: chandini kalra
body: Yes, correct.


author: Tomasz Kowalczyk
body: Hi [@chandini kalra](/t5/user/viewprofilepage/user-id/5293781) if you want to narrow down to Epic types you can add to your query type = Epic. Tell us more about this given capability means for you


Tags: data-center

jira-data-center
A project automation rule can not be triaged while the issue is created by another rule?
Asked by Yin Su:

I have 2 projects: A and B.

For project A, I have create a project automation rule, it could help me to create a new issue to project B.

For project B, I have create another project automation rule. If issue create, send me a mail. If I manually create a new issue, the mail sent normally. If the issue is create by automation rule from project A, the mail will not send.

I need your help me, thanks.


Answers:
author: John Funk
body: Hi Yin - Welcome to the Atlassian Community!

On the Rule Details page, make sure you select the box so that the rule can be executed by the actions of another rule.

![Automation Rule trigger box.png](https://community.atlassian.com/t5/image/serverpage/image-id/344297i1708D19244EBA763/image-dimensions/461x235?v=v2 "Automation Rule trigger box.png")


author: Florian Bonniec
body: Hi [@Yin Su](/t5/user/viewprofilepage/user-id/5578645)

If it trigger when you do it manually but not from an automation, I think you just need to check the "*Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.*" in the Rule Detail section.

Regards


author: Yin Su
body: It fixed my problem, thanks a lot for the response guys!

comments: author: John Funk
body: You are welcome.


Tags: data-center

jira-data-center
Raise this request on behalf of field was not showing at the service desk customer portal , How can
Asked by B Sunil Kumar:

Raise this request on behalf of field was not showing at the service desk customer portal , How can I make it to visible to customer


Answers:
author: Chris Rainey
body: Hi there,

The "raise this request on behalf of" field is only visible to Agents in Jira Service Management. It is not possible for customers to see this field. There is a [feature request](https://jira.atlassian.com/browse/JSDCLOUD-4102) for this to become available for Customers that I suggest voting for and watching.

comments: author: B Sunil Kumar
body: Hi Chris Rainey,  
As per You it is not something we can achieve now. if We are Modified permission layer may be it will work or this is also no use..  

Thank You..


author: Chris Rainey
body: Hi there,

Unfortunately not. Not without that customer getting an agent license to JSM. That's the only way for it to be visible on the customer portal.


Tags: cloud

jira-service-management

jira-service-management-cloud