youngmon/atlassian-qna huggingface dataset:
Change cloud instance URL
Asked by Pietro.Pagani:

Hi everyone,

I would need your help to understand how to change my product and site URL

Based on this [article](https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html) I know that this is not possible since I have only free subscription.

The problem is that I configured a bad name during registration and I would like to change it. How can I do that? Shall I completely remove my account and recreating it from scratch?

For me this is a possible option in case, I don't have so much content yet, so I could recreate it from scratch; the only constraint is that I need to register again with the same email.

Regards,

Pietro


Answers:
author: Pietro.Pagani
body: Hi [@Vishwas](/t5/user/viewprofilepage/user-id/1231381)

I would prefer keep using the same email.

So I tried as you suggested to activate the standard trail in order to be able to change the URL.

I'm following these instructions <https://support.atlassian.com/organization-administration/docs/update-a-product-url/> but I don't see where to do this under products section.

Regards,

Pietro

comments: author: Vishwas
body: Hey [@Pietro.Pagani](/t5/user/viewprofilepage/user-id/4760251)

Do you see these options on your side ?

![Change_Product_URL.png](https://community.atlassian.com/t5/image/serverpage/image-id/183529iA3456A450E655C52/image-size/large?v=v2&px=999 "Change_Product_URL.png")

PS: My site is on Premium Trail. But the doc says Standard or Premium Plan should do it.


author: Pietro.Pagani
body: Hi [@Vishwas](/t5/user/viewprofilepage/user-id/1231381) ,

my fault...I double checked and I confirm I have the same options.

I successfully changed the URL.

Thanks for the support,

Pietro


author: Vishwas
body: You are welcome [@Pietro.Pagani](/t5/user/viewprofilepage/user-id/4760251)

Please feel free to accept my answer


author: Utkarsh Agarwal _Nagarro_
body: Hi [@Pietro.Pagani](/t5/user/viewprofilepage/user-id/4760251) ,

That seems like the right plan to recreate the site. Regarding your data, you can [export](https://support.atlassian.com/jira-cloud-administration/docs/export-issues/) the data out from existing cloud site, then re-[import](https://support.atlassian.com/jira-cloud-administration/docs/export-issues/#Import-backup-data-into-Jira-Cloud) to the new site.

Regards  
Utkarsh


author: Vishwas
body: Hey [@Pietro.Pagani](/t5/user/viewprofilepage/user-id/4760251) Welcome to Atlassian Community !!

I would suggest another method, start a standard trail of the product then it will allow you to change the URL. After the trail ends it will again come back to Free plan itself. So this way you can achieve the name change of URL without having to create from scratch.

comments: author: Vishwas
body: In case you already have initiated the trails, then better to recreate from scratch with different email and then migrate the data there using cloud-2-cloud migration


Tags: cloud

confluence-cloud
Encoding problem while exporting pdf
Asked by Nevin Cansel:

Hello,

We have Confluence Data Center and when I want to export pdf, turkish characters are exported as question mark.

![pdf.PNG](/t5/image/serverpage/image-id/183511iF46FF3B96CAF935A/image-size/large?v=v2&px=999 "pdf.PNG")

I changed font to Arial which supports turkish language but nothing has changed. I added properties to Tomcat which are

```
-Duser.language=en
-Duser.country=US
-Duser.variant=US
-Duser.timezone=Asia/Istanbul
-Dfile.encoding=utf-8
-Dsun.jnu.encoding=UTF-8
```

but the result is same.

When I export to word, everything works fine but how can I export pdf with proper characters?

![word.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/183510i92B7B733576284F8/image-size/medium?v=v2&px=-1 "word.PNG")

Thanks in advance!


Answers:
author: Nevin Cansel
body: Could I possibly get support from Atlassian team?


author: Nevin Cansel
body: Could I possibly get support from Atlassian team?


author: Aron Gombas _Midori_
body: I think it isn't an encoding problem, but the font Confluence uses to create your PDF doesn't contain the Turkish character glyphs.

Make sure that you uploaded a font file which does!

See: <https://confluence.atlassian.com/doc/create-a-pdf-in-another-language-175473.html>

comments: author: Nevin Cansel
body: Hi Aron,

I tried at least 4 different fonts that contains Turkish characters but it did not work. That is why I thought it might be an encoding related issue.


author: Nevin Cansel
body: Any other solution?


author: Aron Gombas _Midori_
body: If you can't get the built in PDF export feature working, you could try the PDF exporter apps. Maybe those will work better...


author: Nevin Cansel
body: Thanks for advice but I prefer to use build-in feature.


Tags: confluence-server

encoding

pdf

server
Can i share the Jira change calendar embeded in a Confluence page?
Asked by Wanderson Cardoso de Lima:

Could you please help me in how to embed the change calendar in a confluence page, i tried the normal way but dont show the planned start time properly.

![Test.png](https://community.atlassian.com/t5/image/serverpage/image-id/183502i4252729456F8259A/image-size/large?v=v2&px=999 "Test.png")


Answers:
author: Brant Schroeder
body: [@Wanderson Cardoso de Lima](/t5/user/viewprofilepage/user-id/4752984) Welcome to the Atlassian community

The Jira issue calendar behaves the same in Jira (On a dashboard) as it does in Confluence (On a page). What are you seeing that is different? Can you share a screenshot of the issue calendar in Jira on your dashboard and one in Confluence?

comments: author: Wanderson Cardoso de Lima
body: Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Thanks for reply!!  
Sure, the diferences are in time of ticket for example in Jira it is possible to check the date and time.![Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/183538iEFCCB8BF4FC7187A/image-size/large?v=v2&px=999 "Jira.png")But in Confluence is not possible:  
![Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/183539i7C94B0D013F8E7FB/image-size/large?v=v2&px=999 "Confluence.png")


Tags: cloud

confluence-cloud

jira
Redirect to specific confluence page section
Asked by Vishal:

Hi Guys,

I have a confluence page with different sections, roughly something like below, I would like to redirect people to specific section (Section 1 or Section 2 or Section 3) rather than general page link, is it something which is possible ?

If yes, please help with solution.

![Sections.JPG](/t5/image/serverpage/image-id/183499i0959C08352CAA5D6/image-size/large?v=v2&px=999 "Sections.JPG")


Answers:
author: Manon Soubies-Camy
body: Hi [@Vishal](/t5/user/viewprofilepage/user-id/3505998),

You can use anchors to link to specific locations on a page: [Anchors](https://confluence.atlassian.com/doc/anchors-139442.html).

Hope this helps!

- Manon

comments: author: Stavros_Rougas_EasyApps
body: I agree Anchors are a key, you get them next to any H1-H6 in published mode. Example:

![Screenshot 2023-10-04 at 11.03.52.png](https://community.atlassian.com/t5/image/serverpage/image-id/284376i134E2E035D497303/image-dimensions/299x72?v=v2 "Screenshot 2023-10-04 at 11.03.52.png")

We noticed users of our app [Redirection by Easy Apps](https://marketplace.atlassian.com/apps/1224699/redirection-by-easy-apps?hosting=cloud&tab=overview) manually adding them as URLs to redirect to rather than searching for a specific Confluence page in the search. It is a workaround, but pretty easy to do.


Tags: confluence-server

server
force display of ALL spaces with an font and spacing on ISO Prem version
Asked by M?lanie Liguet:

Hello community,

We have just moved to Confluence Cloud and its new editor.

Many users criticize the large font size and line spacing.

This is annoying because the pages end up being unreadable.

Is it possible to force display of ALL spaces with an font and spacing on ISO Prem version? Why did atlassian choose to make the fonts bigger, worry about our eyesight?

Regards


Answers:
author: Nic Brough -Adaptavist-
body: You can't change the CSS on Cloud, so no, this can't be done natively. See <https://jira.atlassian.com/browse/CONFCLOUD-36137>

However, there are a couple of theme options in Cloud now, so have a look in the marketplace for the apps that theme it.


Tags: cloud

confluence-cloud
Exporting a Confluence space to word file/files?
Asked by Alexander Pedersen:

Hi confluence community!

We are currently in the need of exporting some spaces to word documents. I'm curious if this is possible for spaces. I have already tried exporting the sites individually, by using the export as word option, but I believe it is going to take too long all the spaces we have. Does anyone have some suggestions on how to export confluence spaces to a word document or multiple word documents?

Also I've noticed that multiple apps exist for this purpose, but I am curious if anyone has any experience with any of the existing apps, such as Scroll Word Exporter for Confluence and Content Exporter (Word, PDF, HTML)? If so, did anyone try exporting large spaces?

Thanks


Answers:
author: kuldeep Singh
body: [@Alexander Pedersen](/t5/user/viewprofilepage/user-id/4759636) ,

Confluence space export option is currently available in two formats, HTML and XML only.

Thanks.


author: Jack Brickey
body: Yes you can export a space. See if this helps - [export-content-to-word-pdf-html-and-xml](https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/)

comments: author: Alexander Pedersen
body: Hi Jack,

Thanks for the provided link. Actually I already visited that page, but it only seems like "Export an individual page" supports word export. "Export a space" supports HTML, XML, or PDF.


author: Jack Brickey
body: ah yes I see. I had not initially seen that you were looking for Word specifically. You might check the marketplace for potential solutions. Although unclear that the added cost would be worth it unless this is something you do regularly.


Tags: cloud

confluence-cloud

export
Auto sync add confluence page to our Confluence Cloud plus Clients Confluence Cloud
Asked by Stephen Elkington:

Hi

We would like to set up a client with an instance of Confluence Cloud and have a space in it for our documentation. Then, when we update certain pages on our own Confluence Cloud instance, it adds/updates a copy of that page.

Does anyone know if this is possible?  

Kind Regards

Stephen


Answers:
author: Brant Schroeder
body: [@Stephen Elkington](/t5/user/viewprofilepage/user-id/1805636) There is not a delivered way to do this and you would need to use an app from the marketplace. In the past I have used an app to do this in server but the app is not available on cloud. I did find this app but I have not used it so you would have to test it out and see if it will work. [https://marketplace.atlassian.com/apps/1225377/space-sync-for-confluence-copy-publish-pages-over-sites?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1225377/space-sync-for-confluence-copy-publish-pages-over-sites?hosting=cloud&tab=overview)

comments: author: Stephen Elkington
body: Looks good, will give it a go! Thanks


author: Takafumi Ohtake -Ricksoft-
body: Hi [@Stephen Elkington](/t5/user/viewprofilepage/user-id/1805636)

I'm Takafumi from Ricksoft, the vendor of Space Sync for Confluence.

The app will fit your use case.  
If you have any questions, please feel free to ask here or raise tickets via [our support](https://ricksoft-support.atlassian.net/servicedesk/customer/portal/34).

Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

Thank you so much for suggesting our app.


author: Stephen Elkington
body: Thanks Takafumi that's brilliant!


Tags: cloud

confluence-cloud
Disable the "View source" from 3 dots menu
Asked by Alexi Vanderstraeten:

Hi dears,

Is there a way to disable this function and not just hide it?

We use a lot the Show if or Hide if macro. We don't really put super sensitive info in those but would rather some of our users don't see it.

Also, we can hide the link using CSS or JS but I'll rather have a real solution so that I'm sure they don't see the content.

Cheers.


Answers:
author: kuldeep Singh
body: [@Alexi Vanderstraeten](/t5/user/viewprofilepage/user-id/4012906) ,

Currently there is no option to hide "view source", please look at the below ticket,

[https://jira.atlassian.com/browse/CONFSERVER-6647#:\~:text=The%20only%20way%20to%20hide,access%20to%20the%20page%20sources](https://jira.atlassian.com/browse/CONFSERVER-6647#:~:text=The%20only%20way%20to%20hide,access%20to%20the%20page%20sources).

Thanks.


Tags: confluence-server

server

view
Can you sum custom field values into another custom field?
Asked by Thomas Kakutani:

I am trying to sum 3 number custom field into a "TOTAL" custom field. I saw this (<https://help.trello.com/article/1161-custom-field-arithmetic>) article, but after changing it to my custom field titles it was not summing. I think because this article is put out by Trello there is a way to do this, but I am not quite sure where to go with this.


Answers:
author: Felix
body: You can sum number fields, just make sure that you keep the syntax as in the help document. Here's an example of 2 rules to sum up 2 fields:

![Screen Shot 2020-07-20 at 3.54.21 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/103733i179DCEF7108B5131/image-size/large?v=v2&px=999 "Screen Shot 2020-07-20 at 3.54.21 PM.png")

Note that the field name in the is prefixed with {{% and postfixed with }}, so a field with name "abc" would be {{%abc}}
Sort list by due date automation
Asked by Damian Perez:

Hi guys, there is a way to setup that all cards are sortled by due date ? even when i create a new one..

looks like i need to sort them all the time i need to organize my due dates

thnx

Damian


Answers:
author: Esme Crutchley
body: Hi [@Damian Perez](/t5/user/viewprofilepage/user-id/4007378)

You could do it with a Butler rule, but depending on how many times you add cards, it could be quite quota heavy.

You could have the trigger as: whenever a card is added to XYZ list

Then the action as: sort the list by due date descending/ascending

So it would run whenever a card was added, which, depending on the Trello subscription (or not) that you're on, could be really resource hungry!

Esme :)

comments: author: Damian Perez
body: Hi esme, so if i Creat this trigger, and pay for suscription, this kind of sortling will be unlimited on the suscription per user ?


author: Esme Crutchley
body: Hi [@Damian Perez](/t5/user/viewprofilepage/user-id/4007378)

The only way to get unlimited use of Butler would be to opt for Enterprise, which has a minimum of 20 people to get started, at $210 each, which equals $4,200 per year **minimum**.

These are the Butler quotas for the different tiers:

![Screenshot 2020-07-23 at 08.46.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/104057iA20D2EC4D3B795B3/image-size/large?v=v2&px=999 "Screenshot 2020-07-23 at 08.46.50.png")Here is the page that this information comes from [Butler features and quotas](https://help.trello.com/article/1181-butler-features-and-quotas)

Free and personal (which is Gold) are per person, and only an individual can upgrade their own account to Gold, no one else can do it on their behalf, it has to be done by them.

Business is a whole team, although you can have a team of 1. At the moment, the pricing is $119.99 per person for Business Class. If you already have, say a free team with 3 people in it (at the team level), and you opt to upgrade that team to Business Class, you will be charged 3 x $119.99 - because there are 3 members, so I would urge caution if you're going to upgrade the whole team to BC, because it can be expensive quickly.

*(Although BC pricing gets tricky for people who aren't familiar with it with 'team members' 'multi-board guests' and 'single board guests.' You have to upgrade the whole team (which can be just one person), but it is also possible to have single-board guests which aren't billable, but anyone who is on multiple boards, is a 'multi-board guest' and **is** billable at $119.99 per year)*

I have 2 people in my Business Class team (the team as a whole, not multi-board guests), myself and my husband, and this is what we had yesterday:

![Screenshot 2020-07-22 at 07.39.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/104058iBDB395D95E26DC40/image-size/large?v=v2&px=999 "Screenshot 2020-07-22 at 07.39.42.png")So we had 1000 operations, plus 200 for myself and 200 for my husband, making 1400 and 2 x 5000 operations between us.

The only way to get unlimited Butler is with Enterprise, there is no other way to get it.

Hope that's helpful to you.

Esme :)
Is there a way to actually report bugs for basic Trello functions?
Asked by David Hall:

I am using Trello for the basic functionality (not many of the special bells and whistles) but in the last week or so, the Add Card functionality at the bottom of the board has stopped working. Additionally I am now having cards I manually moved from one column to another not being retained and reverting back to the original column.

I am trying to find a way to report these issues and everything points me back here. Any thoughts?


Answers:
author: David Hall
body: Thanks for the responses. Selecting an option of "Using Trello" (which seemed the most appropriate option) is what triggered a response linking me back to this page. I will just reference the need as "Something else".


author: Vongsawat
body: Go to <https://trello.com/contact#/>  
Click "Ask Trello Support"  
Type the bug summary or title and hit "Ask Question"  
It will suggest 3 help pages you might be interested in**ignore them** Scroll allll the way to the bottom to find "Contact Support"  
*Now* you will be on the actual support page.  
Selecting an option in the drop-down, and the place to type up your bug report will appear!  
I think the first line from step3 will appear already typed.  

Took me some annoying false starts to find it, including have to retype the entire bug report multiple times because you don't realize that when they said Ask Trello Support, they were being literal and were expecting a short question.


author: Esme Crutchley
body: Hi [@David Hall](/t5/user/viewprofilepage/user-id/1807358)

If you go to <https://trello.com/contact#/> then click on the bottom button "Ask Trello Support" there should be a dropdown to report a bug!

Hopefully, that should help!

Esme :)

*I have BC, so I can't actually see that anymore, but last time I checked it was working!*

comments: author: David Hall
body: I did try that and the only option it provided once I identified it was for Trello was a link back to this page. : s
Como abrir meus cart?es
Asked by THABATA COSTA DE GODOY DOMINGUES:

Tenho um quadro apenas com senhas importantes e estou desesperada. Quando clico nos meus cart?es eles n?o abrem mais, d? para ver apenas os t?tulos mas n?o abre para o conte?do...


Answers:
author: Soumyadeep Mandal
body: Hi [@THABATA COSTA DE GODOY DOMINGUES](/t5/user/viewprofilepage/user-id/4019942) ,

Welcome to the community!

I think it might be because of cache and cookies.

Clear your browsing data from the browser and log into your account. I hope it will solve your problem!


Tags: card
How to set butler to card from one list to another 2 days before the 3rd Thursday of the month.
Asked by Joseph Schwab:

I want to copy a card from one list to another 2 days before the 3rd Thursday of the month.

I normally just set a text date for 1st Monday or 2nd Tuesday etc.

But because in this seneriao I want it 2 days before the 3rd Thursday and because the 3rd Thursday changes depending on the weeks in a month I cannot simply move it on the Third Tuesday because in the case of January 2020 the Third Tuesday falls After the third Thursday.

But in other months this logic would work fine. I want to always Copy the card 2 days before the Third Thursday of a month.

Thanks in advance for any help.

Joe Schwab


Answers:
author: Vongsawat
body: This solution uses Due Date to trigger everything, as due date Butler rules can be set to trigger *before* the actual due date. For the trigger, you can set up any filter condition you want, so long as the only card that fits the conditions is the one to be copied, just to be safe.  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/103738iE550E658F8F4D66C/image-size/large?v=v2&px=999 "image.png")

If you are already using the Due Date feature for other uses (or just don't want to see a due date on this card), you can have it on a separate card entirely. You can reference the to-be-copied card by name (if its unique) or by link (if it never changes). You can access the latter by clicking Share on the card. Below I use the link, just replace the xxxxxxxx  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/103739iA200C0B34719B3DA/image-size/large?v=v2&px=999 "image.png")  

comments: author: Joseph Schwab
body: This worked perfectly! Thank you so kindly.
Butler custom programming
Asked by Vincent Guilbault:

I want to do changed to another card then the one triggered. Something like that:

"when a card is added to list "BT1-B04-0013" by anyone, find a card with title "BT1-B04-0013", and increase the number in custom field "ID" by 1"

Unfortunately there is no user programmed command in the butler power-ups. Why can't i choose the triggered card.

I also tried to use the Butlerbot, but everytime I invite it to the board, the bot shows-up than disappear it won't stay on the board as a member. Is there a way to do what I want to do ?


Answers:
author: Vongsawat
body: You surprisingly worded it almost exactly how native Butler does lol.  
Look under Cascade and Fields tabs respectively for the commands.  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/103722iCA774FCC7134C6EE/image-size/large?v=v2&px=999 "image.png")  

You might find these two help files useful in accomplishing more with Butler: [Card Lookups](https://help.trello.com/article/1193-butler-card-lookups) and [Variables](https://help.trello.com/article/1157-variables)
Lost the ability to view assigned cards on a board.
Asked by Fatima Agin:

I was working in a board when I dropped my phone on my keyboard and assigned cards to my team are no longer visible. The cards still exist if I do a search, however, my current view only shows my assigned cards and I need to see everyone's assigned cards.

Thank you!

Fatima


Answers:
author: Vongsawat
body: I'm guessing it hit F (search cards) and then something extra.  

Next to the Butler button in the top right of the board, is there a green thing that says "# results found" with an X next to it? if so you can cancel the search there. Or hit F (menu\>search cards) and play around there.  

If there was no green tab, then I'm completely wrong.

comments: author: Fatima Agin
body: Yes there was a green bar that said 22 results and when I X'd out of it the cards reappeared. Thank you very much!!


Tags: assignee

card

view