youngmon/atlassian-qna huggingface dataset:
Issue When Moving JIRA Issue with Sub-task: Retain Field and Mandatory Fields Prompt
Asked by Tharunkumar B:

Hello JIRA Community,

I'm encountering an issue when moving an issue from one issue type to another in JIRA, specifically from "Observation" to "Defect". Initially, when I moved the issue without any sub-tasks, the transition was smooth, and I didn't face any prompts for mandatory fields or the "Retain" field values option.

However, after I created a sub-task under the issue, and then attempted to move the parent issue to the "Defect" type again, I was prompted to fill out several mandatory fields and was presented with the "Retain" field values option. This wasn't the case when there was no sub-task involved.

Can anyone explain why this happens and how I can configure my workflow or field settings to avoid these prompts when moving issues with sub-tasks? Any advice on how to streamline this process would be greatly appreciated.

Screenscheme/Field configuration same for both issuetype.but when I create a new sub-task only facing the issue.

Thanks in advance for your help!


Answers:
author: Lisa Forstberg
body: Hi [@Tharunkumar B](/t5/user/viewprofilepage/user-id/5302946) ,

As you are not allowed to separate a parent and a subtask via the move, every move will automatically also move the subtasks. Perhaps you are faced with mandatory fields for the subtask when you are moving a parent/subtask.

I would check

* the field configuration for the respective issue types in the target project that you are moving the tickets too. Any trace of these fields being required?
* the workflows of the respective issue types in the target project - specifically look at the create issue transition for any validations
* Are these fields present on any of the issues screens in the target project
* Check these fields - what contexts do they have?

I think I have seen this behaviour in other environments too but I haven't investigated it fully yet.

best of luck

Lisa

comments: author: Tharunkumar B
body: Thanks [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516)

Eg:Field configuration/screen scheme same for subtask,observation,defect issuetype and also move issue within Project itself


author: Lisa Forstberg
body: Puzzeling !

If these fields are not needed in these projects at all I would have tried to see if excluding the projects via field context would solve the popup problem during the move action.

I would also consult atlassian support to see if we can get an explanation to why these fields appear.

Best regards

Lisa


Tags: jira-server

server
Custom field's value update on current issue when updating system field's value on another issue
Asked by Rahul:

Hi Team,  

I need to update custom field's value on the current issue when we update system field's value on another issue.  
We can take another issue as issueKey or also it is linked with suppose relates link type with outward link.  

How we can do this using script listener?  

Thanks!


Answers:
author: Matthias Gaiser _K15t_
body: Hey [@Rahul](/t5/user/viewprofilepage/user-id/5281178)

have you checked out the Adaptavist Library? [This example](https://library.adaptavist.com/entity/itsm-lab-3-update-field-in-linked-issues) seems to be quite close to what you want to achieve. I'm including it here in case the link gets broken in the future. I'd recommend reading it in their library because that's nicer formatted.

```
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder

import java.time.LocalDateTime
import java.time.format.DateTimeFormatter

// the name of the custom field to update
final customFieldName = 'Workaround'

def issue = event.issue
def change = event.changeLog.getRelated('ChildChangeItem').find { it.field == customFieldName }

// Was not the 'Workaround' field that changed, do nothing
if (!change) {
return
}

def linkedIssues = ComponentAccessor.issueLinkManager
.getOutwardLinks(issue.id)
.findAll { it.issueLinkType.name in ['Problem/Incident'] && it.destinationObject.issueType.name == 'Alert' }

// There are no linked 'Alerts' with 'Problem/Incident' link, do nothing
if (!linkedIssues) {
return
}

def customField = ComponentAccessor.customFieldManager.getCustomFieldObjects(issue)?.find {
it.name == customFieldName
}

def newWorkaround = """h4. Workaround - ${LocalDateTime.now().format(DateTimeFormatter.ofPattern('dd/MMM/yyyy HH:mm'))}<br>
${change.newstring}"""

linkedIssues.each {
def linkedIssue = it.destinationObject
def oldValue = linkedIssue.getCustomFieldValue(customField)
def newValue = newWorkaround + oldValue
customField.updateValue(null, linkedIssue, new ModifiedValue(oldValue, newValue), new DefaultIssueChangeHolder())
}
```

Cheers,  
Matthias.

comments: author: Rahul
body: Hi [@Matthias Gaiser _K15t_](/t5/user/viewprofilepage/user-id/853318)

Thanks for the answer!  
Can we update field's value without finding linked issues? Suppose we have another issue as issueKey and using issueKey only can we update the field's value on current issue from updating system field's value on another issue(as have issueKey).  

Thanks!


author: Matthias Gaiser _K15t_
body: You can search for other issues via JQL like [this example](https://library.adaptavist.com/entity/jql-search) states and then update the field inside the each loop.

```
Issues.search('project = SR and reporter = currentUser()').each { issue ->
// do something with `issue`
}
```

In your case, you could use a JQL like **issuekey = ABC-123**


Tags: data-center

jira-data-center
Cannot proceed to the next work flow status
Asked by Young.Zhang2:

Why the long story cannot be proceeded to Golive status?

<https://marriottcloud.atlassian.net/browse/WCHAT-25>


Answers:
author: Trudy Claspill
body: Hello [@Young.Zhang2](/t5/user/viewprofilepage/user-id/5567880)

Welcome to the Atlassian community.

We are a user community. We don't have access to your system.

You will need to provide us with more information so that we can help you debug your issue.

Is the "Golive" status available for you to select?

What is the current status of the issue.

When you click on the pull down to change the status you may see an option to **View workflow**. If you click on that it should show you a diagram of the workflow. Can you share a screen image of that with us? Check if there is an arrow going from the issue's current status to the "Golive" status, or an arrow pointed at the "Golive" status that is coming from "ALL".

If neither of those exists, that is why you can't change the status to "Golive". An issue can only transition to other statuses based on arrows directly between the statuses or and arrow from "ALL" to a status.

If the arrow is present and you still don't see the "Golive" status when you pull down the Status button, then there may be a Condition that is not being met for making that transition.

If you are able to select the "Golive" status, but you then get an error message, please share that error message with us.


Tags: cloud

jira-cloud

jira-work-management
Story Points value edit
Asked by umamaheswariv:

I need to add two additional values as part of Story points custom field. But "Edit Options" is not shown While trying to edit the context and value. Is that due to ongoing Sprint? Is that any restriction applied on the field that it could be edited only before Sprint Start/after sprint closure. Please clarify


Answers:
author: Trudy Claspill
body: Hello [@umamaheswariv](/t5/user/viewprofilepage/user-id/5567850)

Welcome to the Atlassian community.

Are you working with a Team Managed project or a Company Managed project? Get that information from the Type column on the View All Projects page under the Projects menu.

What is the field type for the custom field? Can you provide a screen image that shows that information?

Can you provide a screen image of the screen where you expect to see "Edit Options" but don't see that?

comments: author: umamaheswariv
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) , Thanks for the quick reply. Issue is resolved now.


author: Trudy Claspill
body: Hello [@umamaheswariv](/t5/user/viewprofilepage/user-id/5567850)

I'm glad you were able to solve your problem.

Can you share your solution here in the community so that others can learn from your experience?


Tags: cloud

jira-cloud
I was signing up and the "Finishing up" banner never ended
Asked by AceCam Golf:

Hello there! maybe someone can help me.  

I was trying to setup my account and project for the first time, i had chosen a username to create my site like "sitename.atlassian.com" and when the modal popup window "Finishing things up" came up, it never finished, and now I've lost the opportunity to reserve that sitename.

Is there a away to get it back, I now it was available because the validation field told me so, now it says it is taken, but I bet it just is in a wrong state.


Answers:
author: Victor Law
body: Hi [@AceCam Golf](/t5/user/viewprofilepage/user-id/5567874)

Welcome to the community.

Have you tried checking on the <https://admin.atlassian.com/> and verify if you successfully created the site with your account?

There is a chance that you have claimed the site, and the site creation is still in progress. If the site creation takes more than 30 minutes to 1 hour, I suggest you raise a ticket with Atlassian Support.

<https://support.atlassian.com/contact/#/>

Thank you.


Tags: cloud

jira-cloud
?????????????
Asked by ?? ?:

jira???????????????

?????10???????????Free????????????????

?????10????????Free????????jira??????????

Free???????????????????????????????


Answers:
author: Aya Kikuchi
body: [@?? ?](/t5/user/viewprofilepage/user-id/5567813) ??

???????????????????????????????????????????????????????????

* [??????????????](https://www.atlassian.com/ja/company/contact/japan)

Free???????????????????????????????????

* [\[FAQ\]Free ?????????? Jira ? Confluence ?????????????](https://community.atlassian.com/t5/%E3%82%A2%E3%83%88%E3%83%A9%E3%82%B7%E3%82%A2%E3%83%B3%E5%85%AC%E5%BC%8F-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/FAQ-Free-%E3%83%97%E3%83%A9%E3%83%B3%E3%81%A7%E5%88%A9%E7%94%A8%E3%81%97%E3%81%A6%E3%81%84%E3%81%9F-Jira-%E3%82%84-Confluence-%E3%81%AB%E3%82%A2%E3%82%AF%E3%82%BB%E3%82%B9%E3%81%8C%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%8F%E3%81%AA%E3%81%A3%E3%81%9F/ba-p/2358181)


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Board Keeps Re Ordering
Asked by nicole.kirchner:

I have a workflow where a couple steps you can enter from anywhere. However, I dragged the items on my "Board" view to be a specific order, because I want that visual for my team, and it's easier to look for certain ones that you know should be at the beginning or the end.

However, whenever I go back into the board after an hour or a day, the board is re-organized again! The ordering makes no sense, with items that are at the beginning of the workflow randomly in the middle, and the ones that are marked as green "done" type sections of the workflow are also in the middle, and everything in between is all around it.

I have no idea why the order keeps getting re-organized, if it may be someone on my team doing it, or what. I can't seem to find an area of Jira that allows me to say, this is the order of the Board Tab, save it, don't let anyone change it.

Does anyone know how to save a board flow to only show as one view, for everyone? And restrict editing? I am dragging them around on my own, but it seems that this doesn't save across all.


Answers:
author: Walter Buggenhout
body: Hi [@nicole.kirchner](/t5/user/viewprofilepage/user-id/4773969) and welcome to the Community!

In Jira work management, boards do represent the different statuses of the workflow)s) in your project. Every status is represented as a column on the board and - indeed - it is ridiculously easy to change the order of columns, even by accident: just dragging a column in a different place does change the order around.

As explained [in this support article](https://support.atlassian.com/jira-work-management/docs/workflows-and-statuses-for-the-board/) dragging columns of the board around is only visible to the user who made the change. If things change, it may be because changes are made in the underlying workflow (by adding or reordering statuses there).

Hope this helps!


Tags: cloud
How do I modify my workflow to include an additional To Do step for anonymous access requests?
Asked by David Reynolds:

I have a workflow to complete an issue for those users within my group. I want to add an additional workflow To Do category that applies before the first ++group++ To Do category and is only used for issues submitted by anonymous access users. This To Do step would serve as a queue for work management issues, submitted by anonymous access users and triaged by the users within the group. After the submitted issue is triaged, the group would move that issue to the first group To Do category. Issues created by the group would bypass this queue category default into the first group To Do category.


Answers:
author: John Funk
body: Hi David,

I don't know if you are still needing help with this or not, but you can have the initial status be called whatever you like and that's where all issues land.

But then you can have an automation rule that will automatically transition the issue to the next status in the workflow if is approved or from some other criteria. That status can be called whatever you like also - it just has to be a different name than the first status.


author: Nic Brough -Adaptavist-
body: I'm afraid there is no way to add a new status category.

comments: author: David Reynolds
body: Maybe my terminology was poorly chosen. I do not want to add another option than the default "To Do", "In Progress", Etc.

I simply want one to do option (To Do 1) as a first step for anonymous access users and another to do step (To Do 2) as a first step for registered users.

For anonymous access users, their issues would follow To Do 1, then To Do 2, and so on. Registered users' issues would begin at To Do 2 and advance from that point.

This scenario allows the registered users to review the anonymous users' requests, completing any fields that were incorrectly filled out or not addressed at all, and advancing the issue to To Do 2.


Tags: cloud
How to assign task in the form
Asked by Maruf Mamurov:

Is there an option of selecting assignee in issue in the Jira form or Proforma?


Answers:
author: Bernice
body: [@Maruf Mamurov](/t5/user/viewprofilepage/user-id/4604711) Currently, there is no concept of Form assignee. Instead, you can have a custom field in the form called assignee though - like a user picker to meet your purpose. Hope this helps!
Integrate tasks
Asked by Maruf Mamurov:

Is it possible to integrate issues from Jira Software Team Managed Project to Jira Work Management Company Managed Project?


Answers:
author: Nic Brough -Adaptavist-
body: What do you mean by "integrate"? What would it do, or what would it look like to the end users?

comments: author: Maruf Mamurov
body: Sorry, I misstyped. I mean migrating issues not integrating :)


author: Nic Brough -Adaptavist-
body: Ah, ok. Yes, you can migrate - search for the issues you want to migrate, then use bulk-edit to move the issues from one project to another.

Be careful with the fields - the projects are a bit of a different shape, and you may lose data. The move process will warn you about it though, so you can either pause and reconfigure the target project to accept it, or choose to lose it (JWM doesn't have sprints for example, so that will be going away)
JIRA WORK MANAGEMENT
Asked by Teresa Colucci:

We switched from Jira Software view to Jira Work Management and I once I create the project I can't see the timeline option on the left side with the Board and Roadmap options. Do you know why? Is this related to the wrong permission?  

Is there a way I can duplicate projects in Jira Work Management view?  

Hope you can help.

Thanks.


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Teresa Colucci](/t5/user/viewprofilepage/user-id/4771517) ! Welcome to the Atlassian Community!

When you're creating the project(s) what template are you using? It sounds like you're creating a Jira Software project. Roadmaps are a Software-only view.

comments: author: Teresa Colucci
body: Hello [@Robert Wen_ReleaseTEAM_](/t5/user/viewprofilepage/user-id/3970316)  
Thank you for your reply.  
I've used the Kanban Team Managed template and I want to get these options on the left hand side, which I don't get:  
![Screenshot 2022-02-22 at 16.39.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/184814i00213A0F751D6A76/image-size/large?v=v2&px=999 "Screenshot 2022-02-22 at 16.39.51.png")  

<br />

How can I get it?  
Thanks


author: Robert Wen_ReleaseTEAM_
body: You're going to have to use one of the Jira Work Management templates. Kanban is still a Software project template.

Make sure "Work Management" is selected on the sidebar.

![Screen Shot 2022-02-22 at 9.55.05 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/184824iF3E753AFE0282101/image-size/large?v=v2&px=999 "Screen Shot 2022-02-22 at 9.55.05 AM.png")


author: Teresa Colucci
body: Thank you [@Robert Wen_ReleaseTEAM_](/t5/user/viewprofilepage/user-id/3970316) and sorry for the late reply!   
Which project template should I select once I clicked on Work Management sidebar as shown in your screenshot?  
I've got a long list of templates on the right side but I am not sure of which one I can select.  
Thank you for your help.


author: Teresa Colucci
body: [@Robert Wen_ReleaseTEAM_](/t5/user/viewprofilepage/user-id/3970316) could you please assist me with the above? I am not sure what template I can use in Work Management view, in order to get the sidebar looking like the first screenshot above.  

Thank you for your help.


author: robertwen
body: You should be able to use any of them. Project Management is a good starting point.

If you want to learn more, [@John Funk](/t5/user/viewprofilepage/user-id/7148) recently wrote a book on Jira Work Management. You may want to pick it up.


author: Teresa Colucci
body: Thanks for your help! Will try any template and hope I get what I aim for.  

Will also take a look at [@John Funk](/t5/user/viewprofilepage/user-id/7148) book! Thanks for the suggestion.
Adding Approval Workflowmin Confiforms
Asked by Juan Villegas:

I am trying to setup a Confiform with a simple draft/approval workflow. Is this even possible? Not sure if it is some type of combination of using Confiform and Comala or if it all can be done via Confiform macros. Any help/suggestions would be great.


Answers:
author: Alex Medved _ConfiForms_
body: Hi

What do you plan to "approve"? i mean what is the "approval object"?

Alex

comments: author: Juan Villegas
body: *Hi. The form will be used to approve the transition of work from one team to another. High level it will contain the name of the process, current owner, future owner, attached user guide/process manual, training materials, and date of transition. The receiving team will be responsible for approving the form to confirm that the process is ready to be handed off.*


Tags: confiforms
How to sort the Board Columns in Jira Work Management
Asked by Markus Hoffmann:

Hi

How can i pre sort the columns in the board?

I know, every user can sort it by himself, but how can i define the standard board as admin?

![board.png](/t5/image/serverpage/image-id/184526iC2A9AACB3B9A91AB/image-size/large?v=v2&px=999 "board.png")


Answers:
author: Jack Brickey
body: Hi Markus, I haven't created a new JWM project lately but my expectation is that when you first create the project and the board then any user that initially goes to the board will see the board as you created it. However they can then change their own view. Is this not the behavior you observe.[JWM-workflows-and-statuses-for-the-board](https://support.atlassian.com/jira-work-management/docs/workflows-and-statuses-for-the-board/)

comments: author: Markus Hoffmann
body: Hi

Ok, thank you.

In my case, i re sorted the columns after the users allready had access.

Now i can not give them a "standard sorting".


author: Jack Brickey
body: Sounds like it may be time to communicate order to team


Tags: cloud
sub-taks levels
Asked by jo?o paulo beugger:

how many subtask levels can i create? only one?


Answers:
author: Jack Brickey
body: Correct.

in standard you have Epic - Story/Task - sub-tasks

in premium you have Initiative - Epic - Story/Task - sub-tasks

comments: author: jo?o paulo beugger
body: thank you


author: John Funk
body: Hi [@jo?o paulo beugger](/t5/user/viewprofilepage/user-id/4766999) - Welcome to Atlassian Community!

Yes, you can only have one level of Sub-tasks.


Tags: cloud
Jira Workmanagement vs Trello
Asked by John Matrix:

Hi.

the IT Team started using Jira Service Management for Tickets, my IT team also started using additionally the Jira Work Management project for internal IT projects that are not managed in the Jira Servicemanagement. This works fine for us.

Now our Marketing team asked us if they can use Trello for their projects. Trello is owned now from Atlassian, so it would be in the same family. My question is, what is the difference between Trello and Jira Work Management. Of course there are visual differences since Trello was an own company with their own design language.

- But are there functions that are in Trello that are missing in Jira Workmanagement?

- What are the differences?

- What would you suggest for standard project management in small marketing teams?

At this point I already collected some experience in Jira Workmanagement, but not in Trello (except from 5 minute testing years ago).

Thanks


Answers:
author: Jule Helder
body: Hi [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596) : Thank you for your explanation. But isn't Jira **Service Management** the former Jira Help Desk? For me the difference between Jira **Work Management** und Trello is still not clear. Does Jira Work Management has more functionalities than Trello? Both can be used to manage projects with different teams, right?


author: Ravi Sagar _Sparxsys_
body: Hi [@John Matrix](/t5/user/viewprofilepage/user-id/1914165)

Jira Work Management and Trello are two different products. Former is service desk solution on top of Jira and Trello is very good visual kanban style to-do list application (a bit more than that actually). So listing differences here doesn't make sense.

For your marketing team the recommendation would be to use Jira Work Management. So within your Jira instance you can have service desk based projects for helpdesk and your marketing team can use Jira Work Management/business project. Everything will stay within Jira, so less hassle to integrate with other teams.

Ravi

comments: author: John Matrix
body: Hi [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596)

Thanks for your answer. That was I also asuming, I think I will show them JWM, hopefully they see the benefits.

Just for me, can you explaing for whom Trello would be? What can it do?

Thanks


Tags: trello
Alterar data de uma tarefa e reagendar todas as tarefas dependentes.
Asked by Giovani de Sousa:

Bom dia, tudo bem?

Gostaria de saber se h? uma funcionalidade no Jira para que, quando for realizada a altera??o na data (tanto inicio quanto fim) de uma tarefa, todas as tarefas dependentes sejam reagendadas?

Ou tamb?m se ? poss?vel criar esta regra dentro do projeto?

Tal funcionalidade teria a finalidade para que, quando atrasada uma tarefa do projeto, fosse poss?vel marcar a data de conclus?o da mesma, recalculando todas as datas das tarefas posteriores a mesma.

Grato pela aten??o.

Att,


Answers:
author: Felipe Oliveira
body: [@Giovani de Sousa](/t5/user/viewprofilepage/user-id/4764554) conseguiu achar uma solu??o?  
Estou precisando tamb?m


author: John Funk
body: Ol? Giovani - Bem-vindo ? Comunidade Atlassian!

Voc? deve ser capaz de fazer isso usando uma automa??o para a regra Jira. D? uma olhada nesta orienta??o:

<https://confluence.atlassian.com/automation/synchronize-parent-and-sub-tasks-issues-993924786.html>


Tags: cloud