youngmon/atlassian-qna huggingface dataset:
How can I add the sproint report to the reports page
Asked by Ayah Fneish:

within the reports page there is no sprint report option. How can I add it


Answers:
author: Dave Mathijs
body: Hi [@Ayah Fneish](/t5/user/viewprofilepage/user-id/5576726) welcome to the Atlassian Community!

* Are you using a company-managed or a team-managed project?
* Have you used the Scrum template when the project was created?
* Have you added a Scrum board to the project?

comments: author: Ayah Fneish
body: Hello,   

it is company managed

I wasn't the one who created the board, but I think they did not use the scrum template


author: Dave Mathijs
body: Does the board have an active sprint and backlog?


author: Ayah Fneish
body: Yes


author: Dave Mathijs
body: Under **PLANNING** , when you click on **Reports** from the Scrum Board, the following list of reports should appear, including the **Sprint Reports**. I assume that you've already completed one or more sprints.

![Screenshot 2024-08-26 at 14.43.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/343825iE5EB3E07BDCE2479/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 14.43.49.png")


author: Ayah Fneish
body: No it doesn't show. there is no previous sprints completed yet


Tags: cloud

jira-cloud

jira-software
How to remove the connection between jira and github and then set it up again
Asked by Anjali Dahiya:

Not able to select the Git repository in the ![Screenshot 2024-08-26 at 12.03.11.png](/t5/image/serverpage/image-id/343819i7A65A982793A582F/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 12.03.11.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Anjali Dahiya](/t5/user/viewprofilepage/user-id/5576672) and welcome,

please take a look to the following useful guide <https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-github/>

I don't kknow which steps have been executed so my suggestion is to follow guide step by step.

Hope this helps,

Fabio


Tags: cloud

github

jira-cloud
Using Jira API to get custom fields for all stories within a Jira Project
Asked by ak385018:

I have a project that contains many epics and stories. I've created custom fields specific to this project and these fields have been populated. I want to get all the fields for all stories and epics within this project and create a power bi dashboard with this data. Is this possible using the Jira API?


Answers:
author: theCode4_company
body: Hi [@ak385018](/t5/user/viewprofilepage/user-id/5576693)

Yes, it is possible to access your project's data, including custom fields, using the Jira REST API and then export it to Power BI. You can try to find a detailed solution in this [Atlassian Community topic](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-connect-Power-BI-to-JIRA-using-Rest-API-and-without-third/qaq-p/2255960).

Alternatively, if you'd rather not handle the complexity of API integration, you might consider using marketplace apps that simplify this process. Our app, [BI Exporter for Jira \| PRO](https://marketplace.atlassian.com/apps/1233504/bi-exporter-for-jira-pro-power-bi-looker-tableau-csv?hosting=cloud&tab=overview), allows you to export data, including custom fields, directly to Power BI without needing to code or manually handle API requests.

If you have any specific questions or run into issues, feel free to reach out!

Best regards,  
theCode4 Team


Tags: cloud

jira-cloud

power-bi
Function projectsLeadByUser - user does not exist error
Asked by Massimo_Battistini:

Hello,

we migrated to Jira Cloud and the filters using the function projectLeadByUser aren't working anymore. We were using simple filters like:

project in projectsLeadByUser("name.surname@company.com") AND issuetype in (Incident)

Now we receive the following error:

Function 'projectsLeadByUser' can not generate a list of projects for user 'name.surname@company.com'; the user does not exist.

The Service Desk boards still have the correct Lead (owner of the board) listed but it looks like the filter can't retrieve the user anymore.

Is there any difference on how projectLeadByUser function work on Jira Cloud? Can please someone help with this issue? Thanks.


Answers:
author: Walter Buggenhout
body: Hi [@Massimo_Battistini](/t5/user/viewprofilepage/user-id/5576597) and welcome to the Community!

Yes, unfortunately this does work differently on cloud. A user in cloud is represented by a long hash of letters and numbers. If you select your avatar in the top right corner of your Jira screen and then click **"profile"**, you will see this hash in the url in your browser. It is the long string that follows

```
https://<your site name>.atlassian.net/jira/people/
```

If you paste that long string in your *projectsLeadByUser()* function instead of the user name or email address, you should get results.

So it's a matter to retrieve the actual account id's for the project leads you need and then adjusting your filters, I'm afraid.

Hope this helps!


Tags: cloud

jira-cloud
Sending multiple Components into JIRA using Rest API
Asked by Arun Unnikrishnan:

We're using a MS form to collect Ideas, and these ideas or the form responses will be created as an issue in a jira project.

We're using Power automate to achieve this. We're able to successfully create JIRA issues and populate the Component field in Jira from the form response. However, when the user selects multiple responses in the form, which is mapped to the components in jira, the components are sent as a single object which is comma separated.

The components are already available in jira.

Few screen shots for your reference

The JSON which is sent to jira with value

![Screenshot 2024-08-26 161751.png](/t5/image/serverpage/image-id/343805iF052022B44F369C2/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 161751.png")

This is how it is shown in JIRA

![Screenshot 2024-08-26 161929.png](/t5/image/serverpage/image-id/343806i2A2AEDCDD2F703D2/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 161929.png")

In jira it is treated as a single component. I want this to be three separate components which are already available in JIRA.

Thanks in advance!


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Arun Unnikrishnan](/t5/user/viewprofilepage/user-id/5203881)

Components in Jira REST API are set like this

    "components": [
    {  "name": "TSM"},
    {  "name": "SA"},
    {  "name": "SYE"}
    ],

Hope it helps

Alex


author: John Funk
body: Hi Arun,

Try this:

{

"update": {

"components":\[{"add":{"name":"TSM"}},{"add":{"name":"SA"}},{"add":{"name":"SYE"}}\]

}

}


author: Arun Unnikrishnan
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) \| [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Any suggestions? TIA


Tags: cloud

integration

jira-cloud

rest-api
How to create an issue from outlook email
Asked by Gianluca Ferrantelli:

Hi,

in the past we used Google Workspace to create JIRA task when a new email was received; we had setup an Incoming Email server from "Mail " section in JIRA, and all work fine.

Recently, we have migrated to Microsoft Exchange, and the same procedure does not work; you can still configure an incoming email server but ... no message is found from JIRA in MS account.

How could we connect JIRA to MS to create an issue when a new email is received?


Answers:
author: Florian Bonniec
body: Hi [@Gianluca Ferrantelli](/t5/user/viewprofilepage/user-id/5576619)

On my side I had to switch to the default email for reply, delete my outlook email, re-configure my outlook email then switch back set this address as reply email.

Regards


Tags: cloud

jira-cloud
Prohibit cloning issues
Asked by Mayur Gaikwad_Tech PMO:

Hi,

How can i prohibit anyone from cloning issues.

Also, can i restrict this to certain user roles only?


Answers:
author: John Funk
body: Hi Mayur,

This functionality is not currently available. You can vote for and follow the request here:

<https://jira.atlassian.com/browse/JRACLOUD-8497>

comments: author: Mayur Gaikwad_Tech PMO
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148)


author: John Funk
body: You are welcome.


author: Luka Hummel - codefortynine
body: Hi [@Mayur Gaikwad_Tech PMO](/t5/user/viewprofilepage/user-id/5072221),

If you are looking to manage cloning issues in Jira, while Jira does not have a built-in feature to directly prohibit cloning through permission schemes, you can explore alternatives. For instance, using our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2794489) can help control cloning by offering advanced cloning permissions, allowing you to manage who can perform cloning operations. This could be a great solution to restrict cloning for specific user roles. You can find more details about ways to restrict cloning with Deep Clone [here](https://documentation.codefortynine.com/deep-clone-for-jira/restrict-deep-clone-usage?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2794489).


author: Shreeja J
body: Hello [@Mayur Gaikwad_Tech PMO](/t5/user/viewprofilepage/user-id/5072221) ,

I apologize for the confusion. Jira does not have a built-in feature to directly restrict or prohibit cloning issues through the permission scheme.

If you need further assistance or have other questions, please let me know.

Thanks,  
Shreeja J


author: Shreeja J
body: X

comments: author: Mayur Gaikwad_Tech PMO
body: Thanks [@Shreeja J](/t5/user/viewprofilepage/user-id/5379623) for the quick heads-up. But, i checked under projects permission scheme, i'm unable to find clone issues permission.


author: John Funk
body: [@Shreeja J](/t5/user/viewprofilepage/user-id/5379623) - There is no Clone Issues permission. Where did you come up with that answer?


Tags: cloud

jira-cloud
one SSO for multiple instances
Asked by Lior:

we currently have two instances in Jira cloud:  
one is instance A and the other one is instance B and they not have the same domain, We are looking to enable Single Sign-On (SSO) for Jira.  
we would love to hear about how this can be work?   

<br />

<br />

<br />

Furthermore, if setting up SSO for two instances is not feasible, what would be the best approach for merging the instances? Can the instance be backed up before the merger, and is there an option for recurring backups?  
Also, how does the merger process work?  
Does it involve transferring all the Automation and Assets?


Answers:
author: August Heltne - Kantega SSO
body: Hi [@Lior](/t5/user/viewprofilepage/user-id/5461044)

For the SSO portion of your question, I can say that the identity provider should not have an issue with you having multiple instances. When it comes to exactly how Atlassian Guard will work in your use case, I am unsure, but you can always try the trial version of it to see how it ends up being in practice. If you discover that you need to create a trial for both of your instances in order to get SSO working, then you should probably look into merging your instances to ensure that you don't pay double.

I do not completely understand whether the instances are in the same organization or not, but hopefully one of the following pages is applicable to your situation regarding a potential merge:

* Merging Cloud instances: <https://confluence.atlassian.com/jirakb/merge-multiple-instances-of-jira-cloud-779160767.html>
* Merging Atlassian organizations: <https://support.atlassian.com/organization-administration/docs/should-i-merge-my-atlassian-organizations/#Does-your-organization-have-multiple-sites>

When it comes to backups, according to Atlassian Cloud Security Shared Responsibilities (<https://www.atlassian.com/whitepapers/cloud-security-shared-responsibilities>), the creation of backups is the customer's responsibility. It seems like Atlassian's backup and restore solution (<https://support.atlassian.com/organization-administration/docs/what-is-the-backup-and-restore-solution/>) is in Early Access Program and allows a single backup/restore per week so you might want to look into other solutions. As far as I know both HYCU (<https://marketplace.atlassian.com/vendors/1224248>) and Xopero (<https://marketplace.atlassian.com/vendors/1220268/xopero-software>) offer applications for automated backup/restore so it might be worth looking into.


author: Lior
body: up


author: Lior
body: Up


Tags: cloud

jira-cloud

sso
Automation rules when epic
Asked by Chen:

Hi all,

I am working with the automation rule of Jira cloud.

The goal is to link a specific task ticket(we have created it) when an epic ticket is created.

Here is my thought,

Trigger: when an epic is created

Action1: clone the specific task ticket (maybe use so-called smartvalue?)

Action2: link the ticket from action1 to the epic ticket

End of this automation

In action1, I am trying to set the smart value to identify which ticket is our target.

However, it looks like it doesn't work.

Is it possible to use the automation feature in Jira to achieve our goal?

Kindly ask for your help...


Answers:
author: Nikola Perisic
body: Welcome [@Chen](/t5/user/viewprofilepage/user-id/5338870)

You may want to try this automation rule setup:

![Screenshot 2024-08-26 at 11.52.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/343780iD6F528448D4E7BB0/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 11.52.16.png")

For smart values you can click on the brackets icon and go to the issues option where you can choose the option that suits you the most.


author: John Funk
body: Hi Chen - Welcome to the Atlassian Community!

Can you share the rule that you have created so far (screenshot)?

And can you provide more details about how you are identifying the ticket in Action 1?

comments: author: Chen
body: Hi John, thanks for your reply.

Currently I am still trying and reading the official guideline, but here is my idea.

(my OS is not English ver, sorry for that...)

"trigger" when an issue is created

"logic" JQL, project = IOS and issuetype = Epic

"action1" copy the issue to the project which is same as trigger

-\> here I am not sure how to identify the specific ticket we have created...

"action2" link to the issue which was created recently

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/343782i751AC83DE6B34486/image-size/large?v=v2&px=999 "image.png")


author: John Funk
body: You need to tell us more about the issue in Action 1. What is this issue? Does it already exist? How are you identifying it? Is there some type of relationship from it to what you are creating?


Tags: cloud

jira-cloud
Re: Your Atlassian Cloud site is currently unavailable.
Asked by Alexey Zanin:

Hello Atlassian team and community

We seem to have the same problem at the moment, are we alone in this or is it a common issue?


Answers:
author: Alexey Zanin
body: Thanks. Already did a few hours ago, waiting for a reply from the team

comments: author: Stephen Sifers
body: Hello [@Alexey Zanin](/t5/user/viewprofilepage/user-id/175414) ,

Thanks for reaching out, and we appreciate you raising a support request. After reviewing your request, your site was deactivated due to a billing and renewal issue on your side.

Please continue to work via your support request to have the issue resolved.

Regards,  
Stephen Sifers


author: Stanislav Sturov
body: Hi there!

[@Alexey Zanin](/t5/user/viewprofilepage/user-id/175414) it looks like a mass problem.

[@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602) We have the same issue for 10-12 hours now. And we need your help so much. No answers from support all day. (ticket# JST-836283)

comments: author: Stephen Sifers
body: Hello [@Stanislav Sturov](/t5/user/viewprofilepage/user-id/4582360)

Similar to the issue Alexey is having above, your site was deactivated due to a billing and renewal issue. Our support folks have responded to the request you referenced above regarding instructions on resolving this matter.

Please continue to work within the referenced support issue to resolve your site availability quickly.

Regards,  
Stephen Sifers


author: Dirk Ronsmans
body: [@Alexey Zanin](/t5/user/viewprofilepage/user-id/175414) ,

Going by <https://status.atlassian.com> I don't see any general issue ongoing.

Might be best for you to raise a support ticket about this with support (<https://support.atlassian.com/contact>)
how to add images or PDFs into a service forms for clients
Asked by Samantha Harlan:

I am creating form option for clients to select options and wanted to add informational PDFs as well as images to aid in decision making, how can I add those images or links when I am creating a new form?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Samantha Harlan](/t5/user/viewprofilepage/user-id/5121150) and welcome to the community,

Unfortunately descirptions of form fields in JWM do not accept any formatting (markup/markdown). However you can use the form' description to add markdown text based on [this link](https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/):

![jwm form.png](https://community.atlassian.com/t5/image/serverpage/image-id/234447i4B7F0E70F7164DBF/image-size/large?v=v2&px=999 "jwm form.png")

E.g. to write a link:

![jwm form add image.png](https://community.atlassian.com/t5/image/serverpage/image-id/234450i9C74DE09B00BCA98/image-dimensions/445x299?v=v2 "jwm form add image.png")

However I'm afraid that images (although the macro is there) are not supported.

Let me know if the above helps.

comments: author: Samantha Harlan
body: Thank you so much!


author: Alex Koxaras _Relational_
body: If that helped you, kindly mark my answer as accepted, in order to help other to find the right answers! Thank you!


Tags: cloud

jira-work-management-cloud
How to solve datasource connection issue due to missing port
Asked by Mangala Kalpani:

I am tring to connect with external data source using **REST API** .I am using port number **8077** in the REST URL ++which can not change++.When tring to connect with the datasource below message is getting.

![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/234294i48FA1E9B8C4FEEEF/image-size/large?v=v2&px=999 "Capture1.PNG")

Please guide me how can I procced.


Answers:
author: Thomas Opiolka
body: Hi Mangala,

I am Thomas, the product manager of the app [External Data for Jira Fields](https://marketplace.atlassian.com/apps/1219994/external-data-for-jira-fields?hosting=cloud&tab=overview) you are referring to. Could you please create a support ticket [here](https://codefortynine.atlassian.net/servicedesk/customer/portal/1/group/1/create/17) to get this port open?

Cheers,  
Thomas

comments: author: Mangala Kalpani
body: Sure. Thanks [@Thomas Opiolka](/t5/user/viewprofilepage/user-id/1803507)
Export Funds Received File to Excel
Asked by ashley.grant:

Does anyone know how to export files in Jira to Excel?


Answers:
author: ashley.grant
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) I am working currently in Commission Cycle Close Process, Under the Pie chart that says Status overview, we have groups of files and i am trying to export whole sub task


author: Alex Koxaras _Relational_
body: Hi [@ashley.grant](/t5/user/viewprofilepage/user-id/5120027) and welcome to the community,

If by "files" you mean attachments, then please refer to this documentation <https://support.atlassian.com/jira-software-cloud/docs/download-an-attachment-from-an-issue/>

You also have the option to download all attachments of an issue <https://support.atlassian.com/jira-software-cloud/docs/download-all-attachments-in-the-attachments-panel/>

If by files you mean issues, then please read this documentation [https://support.atlassian.com/jira-work-management/docs/work-with-search-results/#:\~:text=API%20tokens.-,Export%20search%20results,-Microsoft%20Word](https://support.atlassian.com/jira-work-management/docs/work-with-search-results/#:~:text=API%20tokens.-,Export%20search%20results,-Microsoft%20Word)

Let me know if that helps :)

comments: author: ashley.grant
body: [@Alex Koxaras _Cententia_](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4150197) I am working currently in Commission Cycle Close Process, Under the Pie chart that says Status overview, we have groups of files and i am trying to export whole sub task


author: Alex Koxaras _Relational_
body: [@ashley.grant](/t5/user/viewprofilepage/user-id/5120027) it would be great if you can share a screenshot of what exactly you are talking about.


Tags: cloud

jira-work-management-cloud
Jira work management Deck
Asked by Gokul.Gopinath:

We are platinum partners of Atlassian and I belong to the Pre-sales team. We have Jira work management demo requirement from one of the clients and we would like to have a deck for that. I have checked in the Partner marketing center and could not find any. If you have one, could you please share?

Thank you!  
Gokul


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Gokul.Gopinath](/t5/user/viewprofilepage/user-id/5009038)

I do presale all the time and I don't work for a partner anymore.

I use my own material but most importantly I setup my own demos so I can explain it nicely to my customers. Usually when we do presale we tweak the demo/presentation based on client's needs.

I am sure Atlassian have some material but I am not aware of it.

Ravi

comments: author: Gokul.Gopinath
body: Thank you, Ravi! I was looking for a generic deck to showcase the overview and features of JWM. I have sent an email to Atlassian and waiting for their response.


Tags: cloud

jira-work-management-cloud
How to eliminate those tasks from 1st released version of project to be shown in the "new" version?
Asked by Vicki Zhang:

I created a version in a project, the version has been released.

I would like to create another version under the same project, how can I eliminate those tasks from the 1st released version so that it will not show in the "new" version when I click "... More --\> Show done items, Expand all items"?


Answers:
author: Trudy Claspill
body: Hello [@Vicki Zhang](/t5/user/viewprofilepage/user-id/4886730)

You have posted your question in the community for the Jira Work Management product. Are you actually working with a Business/Work Management project in Jira, or are you working with a Software project?

Can you provide a screen image for where you are clicking the "...Move --\> Show done items..." option?

What browser are you using?

Do you know if this happens to any other users?

Do any of the ideas in this post apply to your situation?

<https://community.atlassian.com/t5/Confluence-questions/Search-Bar-is-missing-in-confluence/qaq-p/1792681>

comments: author: Vicki Zhang
body: I'm working on a **Work Management Project** in Jira.

Please see screen image below. When I click ...More, then Show done items under **List view** ------- All the completed tasks from the 1st version will show again. However, I'm ONLY want to see the 2nd version open/closed tasks. Would there be a way to **hide/eliminate** the "old" tasks from the previous released version to be shown under **List view**again?

![List View_...More_Show done items.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/234400i4BB248874C66A08E/image-size/large?v=v2&px=999 "List View_...More_Show done items.PNG")

What browser are you using? **Google Chrome**

Do you know if this happens to any other users? **I'm the 1st one using this function in my group currently.**

Do any of the ideas in this post apply to your situation? **No**

Thank you!


author: Trudy Claspill
body: Thank you for that additional information [@Vicki Zhang](/t5/user/viewprofilepage/user-id/4886730)

There doesn't appear to be a native method to accomplish your goal. I'm not sure if there is a third party app that would help.

I did not find an item in Atlassian's backlog for this, but there may be one.

If you would like to contact Atlassian directly to ask about this function or submit it as a suggestion your can as your Jira Administrator to open a support case at

<https://support.atlassian.com/contact/#/>


author: Vicki Zhang
body: Thank you for your help. I will submit a support case.