youngmon/atlassian-qna huggingface dataset:
Is there a feature for tracking worked hours?
Asked by Marie Powell:

For some projects we need to create "service Recaps" from team members. This may be a simple "date-task-amount of hours" log but ideally could also become an hours log for payroll or invoicing clients.


Answers:
author: Dan Ivory
body: Hey [@Marie Powell](/t5/user/viewprofilepage/user-id/4432671)

Our Time Tracking Power-Up should help you with this. It allows your team to log their time worked in Trello, and then can pull reports to see who worked on what and for how long.

<https://trello.com/power-ups/5d367a59d5db032812ddbf22>

Let me know if you have any questions.

Hope that helps,

Dan


author: milynnus
body: [@Marie Powell](/t5/user/viewprofilepage/user-id/4432671)

No sure I understand what you meant by "services recap".

I am doing a project with a client in Spain that assigns work to one or more staff who will use his/her/their individual board(s) on mobile devices to clock time by moving cards from Inbox to Start and or Hold lists (as often as needed) before landing in Completed list.

A background program computes the total time spent for the staff to certified before it is collected and sent(using email2board) to a board as a xlsx attachment.


author: Iain Dooley
body: [@Marie Powell](/t5/user/viewprofilepage/user-id/4432671) my favourite time tracking integration is TimeDoctor because it has a great mobile app. The other time tracking integrations run as powerups or chrome extensions so they only work on desktop browsers.

comments: author: Marie Powell
body: Thanks; I'll check this out


author: Marie Powell
body: Thanks all! I'll look into these options for a best-fit.


Tags: time-tracking

worklog
Can we restrict permission to a specific list or card, but not the whole board?
Asked by Marie Powell:

If we have a Project Board with multiple participants, can we restrict their access to just a specific card or list, without allowing them to see the whole board?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi Marie! For the moment, if you would like to share a card with a member, you would need to add them to the board, so there's no way to share *just* the card with someone. The way to go would be to create a dedicated board for each participant and "share" the card with their board. In terms of "sharing" the card with another board, there are a few options:  

**1. Butler**   
You could create a rule so that when a specific label (i.e. member 1) is applied to a card on your project board, it automatically copies to the dedicated member board and links together.   
Pros: it's free to achieve this  
Cons: the cards will not be synced together, but you could automate some actions with Butler  

**2. Unito**   
Use Unito's two-way board sync to build automated workflows between boards so that cards *sync* to different member boards when you apply certain labels to the Project Board cards. It's a complete bi-directional sync, so all updates (comments, status, etc.) will sync both ways  
Pros: it's completely automated and cards are fully synced bi-directionally, so no manual work  
Cons: it's a paid power-up, but you might get the ROI if you're avoiding the manual work, and enabling better visibility  

**3. Wait for Trello's native card mirroring feature**   
This is being released in the coming weeks, so not much has been shared in terms of functionality and pricing, but from what I've read, I believe it's a one-way mirror of individual cards.  
Pros: it's native to Trello and will sync most fields one-way  
Cons: I don't know if it will be a fully automated 2-way solution if you're needing that, and I'm not sure it'll be free (it might just be for paid Trello accounts) - this is speculation so someone might prove me wrong :)  

Hope that helps!

comments: author: Marie Powell
body: This is very helpful \& may solve an issue we are working with for external collaborative professionals who only need access to their portion of a project/task.

Thanks!


author: Hannah Humbert - Simpla Workflows
body: Great! Glad that helped. Happy to help if you have any further questions around option 1 or 2 :)


Tags: permission
Subcard on my board are mixed up since last update
Asked by Klavdija:

Cards on my board are mixed up, this happened multiple times since the last update. So I have cards with multiple subcard, and they are not where they are supposed to be.


Answers:
author: Michael Pryor
body: Can you add a screenshot of what a subcard is?

comments: author: Klavdija
body: Sorry for confusion, english is not my first language and I didn't know how to say it.

I mean I have multiple lists on my board, and lists have cards. Since the update cards get mixed up, and when I put them back they get mixed up again. So now I have lists with inccorect card from multiple lists.
How to count the number of boards I have
Asked by Mark P_:

This morning I got an email saying "Free Workspaces are limited to 10 boards. Since your Workspace has more than that, you're starting with a 14-day free trial of Business Class." But as far as I can tell, I have one workspace, exactly 10 boards (including the Welcome Board), and zero closed or archived boards. Are there other, hidden boards I should know about?


Answers:
author: Michael Pryor
body: Ah ok solved. This is intentional because we decided we didn't want people to be in position where they couldn't create a new board, so we start the trial at 10. But the wording in the email is a bug then. Thanks for reporting.

comments: author: Mark P_
body: Thanks. A suggestion: in the email, tell people what will happen if they have more than 10 boards and choose not to continue with Business Class, e.g. say whether excess boards will be closed, deleted, etc. My concern when I got the email was whether one or more of my existing boards was going to be deleted.


author: Iain Dooley
body: [@Mark P_](/t5/user/viewprofilepage/user-id/4432536) there might be boards in the workspace that are not workspace visible, do you have other workspace members who might have created private boards?

comments: author: Mark P_
body: I'm the only member.


author: Michael Pryor
body: Is it possible the email was for a different Workspace ? Or maybe an older email which is connected to a different account?

comments: author: Mark P_
body: Thanks. I only have one Trello account, and I verified that it has 1 workspace, 10 boards, and an unsolicited trial account for Business with 13 days left. The mail came yesterday.
Table of Contents Improvements
Asked by Jamie Whitney:

I recently switched to using Conflucence for documentation. I was using Google Docs previously.

I love Confluence, but I wish the Table of Contents feature worked more like it does on Google Docs.

I know how to add a TOC macro to a page, but I'm wondering if any of these things below are possible, or being planned for the future?

* Ability to have the TOC in a sidebar on the left, always visible. This makes it more functional, as you don't have to scroll up to the top of the page to see it while reading the document.
* The ability for the TOC to be visible in edit mode, with links changing dynamically as you edit a page. This is super helpful when trying to figure out how to best organize a large document into sections. This is the only feature I miss from Google Docs.
* Ability to click on TOC links while in edit mode to jump to a section.

Thanks!


Answers:
author: Patrik Korovsky
body: Hello [@Jamie Whitney](/t5/user/viewprofilepage/user-id/1363905)

1. I do not think it is possible, but what you can try for a similar result is the "presenter mode" -\> <https://support.atlassian.com/confluence-cloud/docs/present-your-page-with-presenter-mode/>  
   ![presenter.png](https://community.atlassian.com/t5/image/serverpage/image-id/216208iE09F0DD328D5B1AB/image-size/large?v=v2&px=999 "presenter.png")
2. I would also appreciate this. However, I do not think this is natively available in Confluence. What you can try is preview mode  
   * A quick way to switch between them is to use the shortcuts "ctrl+shift+e" for preview and "e" for edit.
3. For this to work, your second request would have to work, my best advice would be to use preview mode again with the use of shortcuts.

This is just how I would approach your points, maybe there is a solution and I am sure there is an app for that.

Anyway, hope this helps at least a little.

Cheers,  
Patrik

comments: author: Jamie Whitney
body: Thanks Patrik, very helpful. :)


Tags: cloud

confluence-cloud
Browser not supported when using Chrome and excel hyperlink
Asked by Michael Steinmetz:

I am using Chrome bt get a browser not supported error when clicking an excel hyperlink. I CAN copy and paste the hyperlink into the address bar and get to where i want to be. Others on the system do not have the same problem. I have tried defaulting to Edge and have the same issue


Answers:
author: Andy Gladstone
body: [@Michael Steinmetz](/t5/user/viewprofilepage/user-id/5032137) Welcome to the Atlassian community. Are you sure you are posting this inquiry in the right place? Is the link you are referring to embedded in an Excel file that is displayed on a Confluence page? Can you provide a screenshot to help with troubleshooting?

comments: author: Andy Gladstone
body: [@Michael Steinmetz](/t5/user/viewprofilepage/user-id/5032137) i am checking in to see if you were able to review my initial question to help you resolve this issue.


Tags: cloud

confluence-cloud
Issue with plugin "Scroll PDF Exporter"
Asked by Salim Hammar:

Hello

Currently I have a problem with the plugin "SCROLL PDF Exporter" I have to export about 800 pages and the export bug at the last step and it runs unlimited

![bug_exporting2022.png](/t5/image/serverpage/image-id/216191i3BD3855664B892AD/image-size/large?v=v2&px=999 "bug_exporting2022.png")

The plugin has the latest version

Do you have an idea of this problem ?

Thanks in advance


Answers:
author: Thomas Rough _K15t_
body: Hi [@Salim Hammar](/t5/user/viewprofilepage/user-id/4666085) ,

Thanks for the post - I suspect this could be a memory related issue. Do you know how much memory Confluence has been allocated?

The reason I ask is because we (K15t - developers of Scroll PDF Exporter) are aware that with large exports, it can occur that either the export hangs/fails to succeed and/or Confluence can suffer performance issues. Both symptoms most commonly result from not enough memory resource being available in Confluence. This is because large exports that includes hundreds/thousands of pages that contain a lot of rich content (eg. images, macros, tables etc) which can consume a considerable amount of memory.

In our [troubleshooting section](https://help.k15t.com/scroll-pdf-exporter/latest/server/troubleshooting-132328709.html) in our Help Center we have outlined as few approaches to help avoid such issues and these include;

* checking your memory and increasing to a suitable amount.
* activating a [segmentation mode](https://help.k15t.com/scroll-pdf-exporter/latest/server/exporting-a-large-number-of-confluence-pages-takes-a-long-time-to-render-the-pdf-165945751.html) to reduce memory consumption
* rendering the export in an [external process](https://help.k15t.com/scroll-pdf-exporter/latest/server/confluence-has-performance-issues-during-the-rendering-pdf-export-step-for-large-exports-172591022.html) to prevent Confluence performance issues
* defining the number of [parallel exports](https://help.k15t.com/scroll-pdf-exporter/latest/server/control-how-many-exports-can-be-performed-at-the-same-time-140552660.html) that can be performed
* setting [export restrictions](https://help.k15t.com/scroll-pdf-exporter/latest/server/restrict-the-export-functionality-in-spaces-and-for-user-groups-148675857.html) and [page thresholds](https://help.k15t.com/scroll-pdf-exporter/latest/server/restrict-the-number-of-pages-that-can-be-exported-in-a-single-export-140542330.html)

Potentially, you can already try some of these recommendations but feel free to also reach out via help@k15t.com and then we can further investigate (such as looking at your Confluence logs).

Kind regards,

Thomas (K15t)


Tags: app

confluence-server

server
Conluence unreachable : Too many redirect error
Asked by Yann Simons:

Hello,

we have a "too many redirect" error when we try to open Confluence.

I try to clearing cookies, clearing cache. I also try different browsers (Edge, Firefox).

Is there a known issue with Confluence Cloud today ?

Thank you

![2022-09-15 13_53_09-phuch.atlassian.net and 2 more pages - Yann - Microsoft? Edge.png](https://community.atlassian.com/t5/image/serverpage/image-id/216174iDC2CDA97DDE500E5/image-size/large?v=v2&px=999 "2022-09-15 13_53_09-phuch.atlassian.net and 2 more pages - Yann - Microsoft? Edge.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Yann Simons](/t5/user/viewprofilepage/user-id/3059778)

Yes, there is an outage: <https://confluence.status.atlassian.com/>

comments: author: Yann Simons
body: Hi,

thank you for answer and the link.

Regards


Tags: cloud

confluence-cloud
Why can't I access confluence?
Asked by A_Korzeniowska:

Hello, unfortunately, but after logging in to confluence I get a message: "Not Permitted You are not permitted to perform this operation." Can you help me? Please support.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@A_Korzeniowska](/t5/user/viewprofilepage/user-id/5031953) and welcome

What is the exact URL you are trying to log into? I mean it's just Confluence statring page, or a a specific page and/or action like edit?

In any case I would contact your confluence admin.

comments: author: A_Korzeniowska
body: Hello,  
The exact address is: <https://confluence.tcciam.eu/display/T4EC/Toll+4+Europe+Customer+Support> - but even when I try to log in from the login level ([https://confluence.tcciam.eu/login.action?os_destination=%2Findex.action\&permissionViolation=true](https://confluence.tcciam.eu/login.action?os_destination=%2Findex.action&permissionViolation=true)), I get this message ""Not Permitted You are not permitted to perform this operation.". I have an account for some time, but I have not used confluence before, so you can say that I am a new user.


author: Alex Koxaras _Relational_
body: Can you contact your confluence admin?
How to escape group names in the Confluence Cloud API
Asked by ?? ?:

Using the following APIs in the confluence Cloud API, I want to grant group permissions.

API: /wiki/rest/api/content/{id}/restriction/byOperation/{operationKey}/group/{groupName}

But if the group name contains spaces. e.g. test group.

The space is a problem and the API URL is invalid.

Example: /wiki/rest/api/\~/group/test group

Is there any way to escape this?

There is also a method to specify the group ID, but in order to obtain the group ID, it is necessary to specify the group name in the same way, which requires escaping.


Answers:
author: ?? ?
body: Was self resolved.

comments: author: aorlov
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/4679103)

It is better not to use group name. It can be changed.

You should use groupId. You can get group id with <https://developer.atlassian.com/cloud/confluence/rest/api-group-group/#api-wiki-rest-api-group-get> . Get all groups, find group by name and send groupId.

Kind regards


Tags: cloud

confluence-cloud
Connect confluence with a website
Asked by Rimzan:

we want to have a help page on our website. If we create a help page in confluence can we have that page plugged into the website with (own domain)?


Answers:
author: Alex Koxaras _Relational_
body: You could try to share a page public and then most likely get this page on a view port of your subdomain.

<https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/>


Tags: cloud

confluence-cloud
I have view and edit access but still unable to edit/provide access to others in confluence
Asked by Reshma Uppar:

I have view and edit access but still unable to edit/provide access to others in confluence

Please suggest how to have edit access and also i can add people to the confluence page


Answers:
author: Andy Gladstone
body: [@Reshma Uppar](/t5/user/viewprofilepage/user-id/5031947) Welcome to the Atlassian Community.

Edit/View access on a page does not give a user the ability to add users to a space. Only Admins can add new users to your Confluence Cloud instance. If you need to share content with a user, reach out to your Administrator and ask them to provide the intended user access.

Hope this helps!

comments: author: Andy Gladstone
body: [@Reshma Uppar](/t5/user/viewprofilepage/user-id/5031947) checking in to see if my answer helped you. If it did, please kindly mark it as accepted so others can find it when searching for similar answers.


Tags: cloud

confluence-cloud
Find a user by email address in Confluence and Bitbucket using Java API/SDK
Asked by Sooxin:

Hi everyone,

I'm writing a plugin for Jira/Bitbucket/Confluence Server, and for some reasons, I need to get a user by searching its email address, then I try to find an API like this:

```
User user = userService.getUserByEmail(givenEmail)
```

I eventually found one such API in **Jira**:

```
Iterable<ApplicationUser> users = ComponentAccessor.getUserSearchService().findUsersByEmail(email);
```

But I wonder if there're any APIs like that in **Confluence or Bitbucket**? Or any other APIs that I can use to search users by email address?

Thanks so much.


Answers:
author: Sooxin
body: I just found such an API in Bitbucket:

```
ComponentLocator.getComponent(com.atlassian.bitbucket.user.UserService.class).findUserByEmail(email)
```

comments: author: Sooxin
body: And I found it for Confluence:

```
bucket.user.UserAccessor#getUsersByEmail
```

Although it's deprecated, but we can refer its implemention.


author: Sooxin
body: (For Confluence) Such as?

```
/**
 * @param email
 * @return
 * @see DefaultUserAccessor#getUsersByEmail(String)
 */
private SearchResult getUsersByEmail(String email) {
    if (!TextUtils.stringSet(email)) {
        return new DefaultSearchResult();
    } else {
        SearchResult<com.atlassian.user.User> results = null;
        EmailTermQuery emailQuery = new EmailTermQuery(email);

        try {
            results = entityQueryParser.findUsers(emailQuery);
            results = ComponentLocator.getComponent(EntityQueryParser.class).findUsers(emailQuery);
        } catch (EntityException var5) {
            log.error(var5.getMessage());
        }

        return results;
    }
}
```


Tags: api

atlassian-sdk

bitbucket

confluence-server

server
Why can't I upload photos or files?
Asked by ???? ?????:

Trying to update the page with pictures and won't give me permission

![1.JPG](/t5/image/serverpage/image-id/216144i2172361F729A6211/image-size/large?v=v2&px=999 "1.JPG")![2.JPG](/t5/image/serverpage/image-id/216145i9E6DD59D48B2671C/image-size/large?v=v2&px=999 "2.JPG")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@???? ?????](/t5/user/viewprofilepage/user-id/5031883) ,

welcome to the Altassian community!

Please could you provide us more information about that? Could you attach a complete screenshot of this error?

Fabio
Wiki markup link does not work [Page Title name]
Asked by Johann Abeyesinghe:

Hello,  

Using \[New Page\] wiki markup does not seem to do anything. The text just appears as \[New Page\] with no link.  

This is basic wiki markup functionality which does not appear to work in Confluence.  

Also indenting a unorganised list does not work. I can indent a sub item in such a list, but cannot indent a list of just main bulleted items. I see many complaints about this in the forum. What give Atlassian??


Answers:
author: marc -Collabello--Phase Locked-
body: The wiki markup doesn't work anymore in the "new" Confluence editor.

To insert a link you can type "/l" and select "insert link" or type "Ctrl-k".

comments: author: Johann Abeyesinghe
body: Thank you for the reply and the info. I appreciate the reply.  

However, that means it is NOT a wiki. (No wiki markup = no wiki)  

Very poor show (pathetic) that Atlassian cannot implement basic wiki markup functionality.  

???


Tags: cloud

confluence-cloud
missing page creator after publish the page into portal
Asked by ping:

![2022-09-15_13-40-19.png](https://community.atlassian.com/t5/image/serverpage/image-id/216117iD54B0FDA255E6FB7/image-size/large?v=v2&px=999 "2022-09-15_13-40-19.png")


Answers:
author: Nic Brough -Adaptavist-
body: I am sorry, but the text in here does not make sense, I cannot work out what the problem is.

Could you explain more please?

comments: author: ping
body: ![2022-09-15_16-49-51.png](https://community.atlassian.com/t5/image/serverpage/image-id/216142i8BEC40FFB1F9057C/image-dimensions/574x215?v=v2 "2022-09-15_16-49-51.png")


author: ping
body: is there an option to display the page creator in knowledge base portal?


author: Nic Brough -Adaptavist-
body: Ah, I see, thank you for clarifying!

No, the knowledge base minimises the information it shows to a customer down to the stuff that they wanted to read. A customer rarely has any interest in who wrote an article.


Tags: cloud

confluence-cloud
Page Tree failed to load
Asked by ???:

Hello,

Now, A page tree load failure notification pops up all of a sudden within a space.

I can't see the same thing even after reloading, logging in, or logging out, what should I do?

Thank you.

![image.png](/t5/image/serverpage/image-id/216108iEC051BF8D2213CC6/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Victor Barros
body: Hi [@???](/t5/user/viewprofilepage/user-id/4872459) please, can you translate what the pop windows is saying? Maybe we can figure it out where should be the issue.

comments: author: ???
body: Hi [@Victor Barros](/t5/user/viewprofilepage/user-id/4682828)

Oh, sorry.. I made a mistake..

?? is Summary

It happens in the summary.

At the bottom right of the screen   
"??? ??????" is A problem has occurred.

"???? ?? ??? ?? ?????." is Please refresh the page and try again.

Thank you.


author: Victor Barros
body: This occurs in another Space different from **Product Design Chapter**?

Exist the possibility of you duplicate the page an see if continue to show?

The windows pop up suddenly or appears when you are working on a page?

Sorry for a bunch of questions, could it be a bug that should be more easy to redo the space if it's possible.


author: ???
body: This occurs in another Space different from **Product Design Chapter** ?

==\> No, this occurs Product Design Chapter Space.

Please wait a moment for the answers to the other two questions.

Thank you.


author: ???
body: Exist the possibility of you duplicate the page an see if continue to show?

==\> Sorry. it's impossible..

The windows pop up suddenly or appears when you are working on a page?

==\> It happened when I(specific user) entered the space.

And it happens to a specific user in a specific space.

Thank you.


Tags: cloud

confluence-cloud

page-tree
??????????????????????confluence?????????
Asked by ????:

??????????????????????????????????????????????confluence???????????????????????????????????


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You will need to talk to the other administrators - they have not given you administrator rights yet.

?????? ???????????! ??????????????? - ???????????????????????

comments: author: ????
body: OK, thank you very much!