youngmon/atlassian-qna huggingface dataset:
What setting prevents a user from creating a ticket or changing its status?
Asked by Phil Bandy:

One particular user appears to be configured the same as others users but cannot create a ticket or designate when that ticket is completed.


Answers:
author: Bharat Kalia
body: Hello [@Phil Bandy](/t5/user/viewprofilepage/user-id/4309973) So creating an issue in jira is "create issue" permission and transition an issue in jira will required "Browse projects" permissions + Transition issues permissions in Jira.

There might be couple more things like if the user has a jira licence or not. If you have admin rights you can also try to use "permission helper" which can be found under System\>admin helper \>\> Permissions helper and check the user on a particular issue/project as well.

Thanks,


author: Trudy Claspill
body: Hello [@Phil Bandy](/t5/user/viewprofilepage/user-id/4309973)

Welcome to the Atlassian community.

What type of project does this concern? You can get that information from the Type column on the View All Projects page under the Projects menu.

Does it matter what type of issue the user tries to create or complete in the project?

A user's Project Roles in the project and the configuration of Permissions in the project can affect this situation.

There may also be rules/conditions/validators in the Workflow for the issues that can have this affect.


author: Marc - Devoteam
body: Hi [@Phil Bandy](/t5/user/viewprofilepage/user-id/4309973)

HAs the user been granted a license, or just simply been added to a project?


author: Nicolas Grossi
body: [@Phil Bandy](/t5/user/viewprofilepage/user-id/4309973) Welcome! The user has assigned the create issue permission ?

Nicolas


Tags: cloud

jira-cloud
Add PDF to Jira Form
Asked by Daniel In:

Is it possible to add a PDF document to a Jira Form?

![jiraForm.PNG](/t5/image/serverpage/image-id/334758i64E381FB146E583D/image-size/large?v=v2&px=999 "jiraForm.PNG")


Answers:
author: Aron Gombas _Midori_
body: [@Daniel In](/t5/user/viewprofilepage/user-id/5513934) Isn't this possible that you upload the PDF somewhere (Confluence, Dropbox, SharePoint, etc.) and then provide a link to the PDF in the form?

I am not familiar with Jira Forms, but I guess you can add description sections to the form or descriptions for any form field, and if it accepts links, then bingo!


author: Marc - Devoteam
body: Hi [@Daniel In](/t5/user/viewprofilepage/user-id/5513934)

No this can't be done.

There is no option to have documents shown on a form, you can have an attachment field, where user can add files.


author: Daniel In
body: If not, any suggestions on how to add PDF so users who open the form can view?


Tags: cloud

jira-cloud
Is there a way to calculate and present "total story points" in a Kanban board in JSM?
Asked by Amy Chamberlain:

For context - I work on a team that does contract negotiations and we use JSM to process our requests from within the business. Because its an ongoing stream of "customer" requests we use the kanban method (rather than scrum) to keep track of our workflows.  

We're now deploying WIP limits to thinks that we pull into progress, but "number of requests" doesn't give the whole picture as some requests are very simple and only take a day or so while others are complex and can take months to years. To get a better view of our capacity we *ultimately* would like to set our WIP to total story points (rather than total requests), but at a minimum would like to at least *see* or *track* total story points by status somewhere.  

Any thoughts on how to do this? Thanks, y'all!


Answers:
author: Marc - Devoteam
body: Hi [@Amy Chamberlain](/t5/user/viewprofilepage/user-id/4678520)

No this can't be done.

You can add the story points field to the screens and show that field on the cards on the kanban board.

Even the ootb dashboard gadget can't achieve this, you would need a marketplace app to enhance dash boarding options.

comments: author: Amy Chamberlain
body: Darn, had a feeling this might be the answer. Thanks for confirming [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)


author: Trudy Claspill
body: Just adding more information...

Referencing this document from Atlassian:

<https://www.atlassian.com/agile/kanban/wip-limits>

...the document talks about sizing the work items consistently, so it seems like their take on WIP limits is based on all work items have the same size/estimate, and that is why they use work items counts for the WIP limits.


author: Amy Chamberlain
body: Interesting. I suppose these tools are built for software project management but it *is* a bummer that Jira doesn't take enabling teams into consideration if the end-all goal is to have the entire organization on one work management platform (which, IMHO, is ideal).  

Thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)! Very helpful!


author: Trudy Claspill
body: I don't see anything in Atlassian's public backlog on this topic, but you might want to provide feedback to them about it.

You should find a Feedback option under the Help button in Jira, and you can use that to submit feedback/suggestions directly to Atlassian.


Tags: cloud

jira-service-management

jira-service-management-cloud

story-points

wip
Is there an issue with the Team Field?
Asked by Jared Bodnar:

Today, when I signed in to Jira Cloud, I noticed that the Team field in Jira no longer populates the Team values that existed previously. My filters that use the previously existing Team values still work and render the results I want, so I know the Teams have not been deleted; however, I cannot assign / update any issues with the previously existing Team values. When I navigate to the Team page, I get an error that says, "We can't show you this team". Moreover, I created the Team values that I am expecting in the field dropdown, so there shouldn't be an access issue.

Does anyone know if there's an existing Bug logged with Atlassian to resolve this? I do not want to recreate the Team values and reassign all the issues to the newly created Team values if this will get resolved soon.


Answers:
author: Trudy Claspill
body: Hello [@Jared Bodnar](/t5/user/viewprofilepage/user-id/5439769)

Welcome to the Atlassian community.

I don't see any new bugs in Atlassian's public backlog created in the past 5 days on this topic.

I am not having any problems selecting pre-existing Teams in the Team field in my Jira issues.

I advise you to have your Jira Admins open a support case directly with Atlassian support if this problem persists. And it would be lovely if you report back here what you learn about resolving the issue.

comments: author: Jared Bodnar
body: Thanks for reviewing this, Trudy! I checked with our Jira Admins, and we found that the issue is due to our upgrade to Jira Enterprise. Seems that the Teams were missed in the migration process. Once that happened, we are now able to view, assign, and update the Team values on Jira issues as expected.


Tags: cloud

jira-cloud
Automate
Asked by Nidhi singh:

Is it possible to Automate creation of 'Sprint Weekly Updates' document in Jira.

Consultant will automate so the information is populated from Jira


Answers:
author: Aron Gombas _Midori_
body: The question is impossible to answer if you don't tell more about the document. What information does it contain, in what format, etc.?

comments: author: Nidhi singh
body: **Need to develop document in** Excel workbook.

is there any addon, script using that we can achive this?


author: Aron Gombas _Midori_
body: It sounds that your use case perfectly fits the [Better Excel Automation](https://marketplace.atlassian.com/apps/1212797/better-excel-automation-for-jira-free?hosting=cloud&tab=overview) app. It can automatically generate Excel spreadsheets based on a defined schedule.

Because it delegates the file generation task to the [Better Excel Exporter](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview) app, you can freely [customize the Excel template](https://www.midori-global.com/products/better-excel-exporter-for-jira/server/documentation/customization) and even use [Groovy scripts](https://www.midori-global.com/products/better-excel-exporter-for-jira/server/documentation/scripting) in order to achieve the desired output. It is super-flexible!

*(Discl. these apps are developed and supported by our team. Excel exporter is paid but free for 10 users, while Automation is free for everyone!)*


Tags: cloud

jira-cloud
Is the approval function is available only for projects managed by teams and not by company?
Asked by Elena Bertucco:

Is the approval function is available only for projects managed by teams and not by company?

I no it's a pro function


Answers:
author: John Funk
body: Hi Elena - Welcome to the Atlassian Community!

Yes, that is correct. For Jira Business projects, it is only available for Team-managed projects. For Jira Service Management projects, it is available for all types.


author: Trudy Claspill
body: Hello [@Elena Bertucco](/t5/user/viewprofilepage/user-id/5540812)

Welcome to the Atlassian community.

Jira Service Management projects have a process for adding an Approval step to their workflows, and can be added to both the Team Managed and Company Managed Service Management projects.

This article talks about a work around to add approvals to Jira Software and Work Management projects.

<https://community.atlassian.com/t5/Jira-articles/Add-an-approval-step-using-Jira-Software-and-Work-Management/ba-p/2182531>

The information provided is specific to a Company Managed project. I have not looked at it in detail to see if something similar could be done with a Team Managed project.


Tags: cloud

jira-cloud
Display hours instead of Story Points?
Asked by Nina Sinagra:

When on Epic view, Any linked child item displays Story point in the preview list.   

I would like to change this to Original Estimate or Remaining Horus of work.   

Is that possible?

![jria question.png](https://community.atlassian.com/t5/image/serverpage/image-id/334723i6C8FC76D701FCDE3/image-size/large?v=v2&px=999 "jria question.png")


Answers:
author: Sreenivasaraju P
body: Hi [@Nina Sinagra](/t5/user/viewprofilepage/user-id/5443977) ,

As per my knowledge, this feature is not available on jira cloud. There is an open suggestion with Atlassian.

Please refer

<https://jira.atlassian.com/browse/JRACLOUD-70206>


author: Hannes Obweger - JXL for Jira
body: Hi [@Nina Sinagra](/t5/user/viewprofilepage/user-id/5443977)

welcome to the community!

As already suggested, this isn't currently possible, however if you're open to solutions from the Atlassian Marketplace, you should get pretty close; see e.g. [this thread](https://community.atlassian.com/t5/Jira-Software-questions/Edit-Epic-Child-Issues-view/qaq-p/2253943) for possible directions forward.

Best, Hannes


Tags: cloud

jira-cloud
Add Additional Fix Version(s) to Issue If Specified Fix Version(s) Are Already Assigned
Asked by Rebecca Lewis:

I am having a hard time figuring out what is wrong with my Automation, or if what I am trying to do is even possible. I found some community posts about challenges with adding to the Fix Version(s) instead of replacing and I thought I addressed that (see screenshot). But when I run my Automation I get the following error:

"(Specify a valid value for fixVersions (fixVersions))"

What I am trying to do is add all issues with a certain fix version to another larger Release automatically so I can see a complete list of issues for a collection of teams, without asking them to manage this manually.

![Screenshot 2024-07-10 at 12.05.45?PM.png](/t5/image/serverpage/image-id/334729iA15C7B54E3CF2696/image-size/large?v=v2&px=999 "Screenshot 2024-07-10 at 12.05.45?PM.png")


Answers:
author: John Funk
body: Hi Rebecca,

Can you share a screenshot of the Audit Log when you run it?

comments: author: Rebecca Lewis
body: Certainly. GROW-93628 is the issue key where I added the Fix Version 2024-Q3-SmartPlans to trigger the Automation and hopefully add the 2024-Q3 GYB Fix Version as well. [@John Funk](/t5/user/viewprofilepage/user-id/7148) ![Screenshot 2024-07-10 at 1.01.13?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334761i400C113A409210B8/image-size/large?v=v2&px=999 "Screenshot 2024-07-10 at 1.01.13?PM.png")


author: John Funk
body: Take off the curly brackets from the name of the fix version. The curly brackets are for smart values, not actual values. Make sure the value is still in double quotes.


author: Rebecca Lewis
body: That was it, thank you so much [@John Funk](/t5/user/viewprofilepage/user-id/5415940)! The SmartValues are still fairly new to me so I don't think I would have ever figured that out. Works like a charm!


author: John Funk
body: Great! Glad it worked! Please click on the Accept answer button above so we can close this one out. Thanks!


Tags: cloud

jira-cloud
If I create a new project using some models i can't personlize the work flow
Asked by Elena Bertucco:

If I create a new project using some models i can't personlize the work flow but with some other models I can.


Answers:
author: Nicolas Grossi
body: [@Elena Bertucco](/t5/user/viewprofilepage/user-id/5540812) It could depends on your permission on each project, that might be the reason.

HTH

Nicolas

comments: author: Elena Bertucco
body: it might be, but the projects are mine and I'm the administrator. The wird thig is that I can't change the workflow even in the empty model which should be editable in every aspect


author: Scott Schellhardt
body: If it is a team managed project, you wont get the option to edit the workflow. In company managed projects you will, this option is determined upon creation of the project but is visible in the bottom L/H corner of the specific project page. This is also visible in the Projects tab


author: Elena Bertucco
body: You're right! Thank u so much


author: Seon Shakespeare
body: Hi Elena,

Welcome to the community!

Just to add on to Nicolas's comment, it sounds like you could also be running into the distinction between "team-managed" and "company-managed" projects:

* **Team-managed projects:** These are designed for flexibility. If you create a project using a team-managed template, you'll usually have more freedom to customise the workflow.
* **Company-managed projects:** These often have stricter controls set at the organisation level. You might find that you can't personalise the workflow as easily in these projects.

When creating a new project, double-check whether you're choosing a team-managed or company-managed template. If you need that workflow customisation, a team-managed project is usually the way to go.

Hope this helps!


author: Sreenivasaraju P
body: HI [@Elena Bertucco](/t5/user/viewprofilepage/user-id/5540812) ,

As per my knowledge, You can customize for company managed projects only not for team managed projects. Please check whether you created company managed or team managed project.


author: John Funk
body: Hi Elena - Welcome to the Atlassian Community!

You need to provide some more information and examples. Are all of the projects the same type? If not, how are they different? Were they created from scratch? Or based on existing projects? Are they Team-managed? Or Company-managed? Or a mixture?

comments: author: Elena Bertucco
body: Hi John, I tried differnt type of project even empty project. I've made them from scatch, they are team managed but i can try witch company managed I don't know if this could be the problem.

I tried the Supply project and there i can change the work flow

thank u


author: John Funk
body: Let's start with one example then. Can you post some screenshots of a workflow that you cannot edit and the error you get?


author: Elena Bertucco
body: thank u John, I found out the problem


author: John Funk
body: What was the problem?


Tags: cloud

jira-cloud
Newly created users are not getting added to the default groups.
Asked by Birju_Shah:

Newly created users are not getting added to the default groups. configuration is there, it is used to happen and newly created users are getting access but it has stopped working. we were recently migrated to data center from server. please advice.


Answers:
author: Brant Schroeder
body: [@Birju_Shah](/t5/user/viewprofilepage/user-id/5540803) welcome to the Atlassian community

How are new users being created? Are you using LDAP, Crowd, etc. to authenticate?


Tags: confluence-data-center

data-center

jira-data-center
Remove Delete permission button under More in Issue tab
Asked by Kevin Lu:

Dear Jira Experts,

How do I remove the Jira issue's Delete button under More tab? One of my co-workers accidentally deleted an issue and we realize there is no way to retrieve deleted issues.

Therefore, we would like to remove the Delete button under More, see the below red box in the attached photo.

I am the administrator of this Jira site.

Thanks!

![question about Delete.png](/t5/image/serverpage/image-id/334703i4D86C9F58BE24024/image-size/large?v=v2&px=999 "question about Delete.png")


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Kevin Lu](/t5/user/viewprofilepage/user-id/5403433)

You can remove the Delete permisisons.

<https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/>

Regards

Aaron

comments: author: Kevin Lu
body: Dear Aaron,

My apologies, could you elaborate more? Which paragraph in your document should I look at?

Thanks!


author: Aaron Pavez _ServiceRocket_
body: Hi!

Project settings -\> permissions

Delete issues. Add/delete users/groups from there.![2024-07-10 11_41_17-Project CaseSF - Project Permissions - Jira ? Mozilla Firefox.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334709i5F633AEB12682D7D/image-size/large?v=v2&px=999 "2024-07-10 11_41_17-Project CaseSF - Project Permissions - Jira ? Mozilla Firefox.jpg")

Regards


Tags: cloud

jira-cloud
Default Custom Field No Populated
Asked by Becky Yu:

Hello Jira Community,

I am a Jira Server Admin and have been adding/modifying custom fields for many times. This morning I created a new custom field (single-select), and applied it to one single issue type in one Jira project with two options, "Available", "Development Required". While I set "Available" as the default value, I still get None as the default value on Jira edit screen.

![Screenshot 2024-07-10 111643.png](/t5/image/serverpage/image-id/334699i48ADAC219DA1861C/image-size/large?v=v2&px=999 "Screenshot 2024-07-10 111643.png")

![Screenshot 2024-07-10 111715.png](/t5/image/serverpage/image-id/334701i351415EB8F2866D3/image-dimensions/290x80?v=v2 "Screenshot 2024-07-10 111715.png")

I have set default values many times before, so I don't think I made any mistakes in the process. Since this is a brand new custom field, there shouldn't be any automation rules, post-functions, or ScriptRunner scripts are involved either.

Could anyone advise on what might be going wrong? Any suggestions on where to double-check would be much appreciated!

Version: Jira Data Center 9.12.6

Best,

Becky


Answers:
author: John Funk
body: Hi Becky,

Default values apply to the Create action only - not the Edit function.

comments: author: YY Brother
body: Hi John, could we set this field as mandatory so that the default value is always there regardless of Create/Edit actions? Maybe this is the solution. What do you think?

Thanks,

YY?


author: John Funk
body: Yes, you could do that. But it won't affect issues that have already been created. It will only apply to next issues that created from that point forward.


author: John Funk
body: You could add a Field Required Validator to various points in your workflow - then the user would have to supply then to move the card forward for existing issues.


author: Becky Yu
body: Hello John Funk,

Thanks for your answer! I admit I was confused and didn't notice that it worked out with the create actions.

We sometimes use ScriptRunner Behavior to set default values on the edit screen - sorry I mixed them up


Tags: custom-field

data-center

default-value

jira-data-center
Update Custom Field Drop down values based on JQL query.
Asked by Sooriya Rajan:

I need to update the single select drop-down custom field values based on a JQL query. If the issue type is 'Task' and the status is not 'Done', I want to pull the value of the 'Customer unique ID' field and update the single select drop-down custom field accordingly.


Answers:
author: Sooriya Rajan
body: For example, if the JQL query returns 5 issues, I want to pull the 'Customer unique ID' field value from these 5 issues and update those values in the 'single select' drop-down field. Is it possible to achieve this with the help of an automation rule?


author: John Funk
body: Hi Sooriya - Welcome to the Atlassian Community!

You can do that with an automation rule.

comments: author: Susan Waldrip
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) , would you provide a bit more detail on how to use automation for this? It's something I haven't gotten to work correctly, either. Thank you!


author: John Funk
body: [@Sooriya Rajan](/t5/user/viewprofilepage/user-id/4896653) - You are wanting to update the list of values in the dropdown? Or the value that is present in the field? If it is the first, then no, you cannot do that. If it is the second, which value of the ones returned in the query would be used?


Tags: cloud

jira-cloud
Automation Rule to update a field to be the same as another field
Asked by Emna Elleuch:

Is there a way to add an Automation Rule to edit a Field to be similar to another field which is available in another Issue type.

let's suppose i have 1 Story linked to an Epic, and i'm logging my time under that Story, so i would like to add an Automation Rule: Whenever the Time spent field in the Story is updated, i would like to see the updated time spent in the Epic too. Thanks in advance


Answers:
author: Trudy Claspill
body: Hello [@Emna Elleuch](/t5/user/viewprofilepage/user-id/4862258)

When you say the story is "linked" to an Epic, do you mean it is listed as one of the Child Issues of the Epic?

What problem are you trying to solve by updating the Time Spent information on the Epic when the Time Spent information is updated on child issues?

The Time Spent field in an issue is updated by using the Log Work function to log time spent working on an issue. It is possible to create an Automation rule that detects that the Log Work function was used, that it was used on a Story, and then execute the same Log Work function against the story's parent Epic.

comments: author: Emna Elleuch
body: Yes it's listed as Child, Story=Child, Epic=Parent

I'm logging my time into the Story, and I Would like to copy this time to the Parent (which is Epic) so I can use the Clock Work App.


author: Trudy Claspill
body: You could construct a rule that uses the [Work Logged trigger](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Work-logged) to catch when work is logged against an issue.

Then a Condition to check that the issue where the work was logged was a Story.

Then a For Each / Related Issue / Parent branch to change the focus from the child story to the parent Epic.

Then within the branch use a [Log Work action](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-work) to log time against the Epic issue. You can reference information from the Work Logged trigger using the {{worklog}} smart value, as described in the information about the trigger.


Tags: cloud

jira-cloud