youngmon/atlassian-qna huggingface dataset:
Does Confluence have a feature like merge requests?
Asked by Yui Tanaka:

I am looking for a feature in Confluence that will prevent updates from being merged without admin permission.  
Does Confluence have a feature like merge requests?


Answers:
author: Kristian Klima
body: You can achieve that by workflow control, or if you want a more granular control, by applying a two-space setup.

With a workflow app you can control stages of individual pages. For example: Draft, Review, Approved. You can assign permissions to advance the article to another stage to individuals or groups.

Appfire have a series of apps with various degrees of control granularity and sophistication Comala Document Approval, Document Control and Document Management.

Those apps work well with Comala Publishing app. And here's where we're entering the 'merge' realm.

Here's how it works:

You establish two spaces. The Source space and the Target space and link them with the app. All editing takes place in the Source space, your Target space is where users consume the content. Once changes are done in Source, you push to content to the Target space.

If you combine this with the aformentined approval apps, you can automate the process.

Once an admin approves a page, it is automatically published (merged :) ) into the Target space.

We're using this approach at Emplifi (<https://docs.emplifi.io/> - the backend is Confluence, the site is built with K15t's Scroll Viewport) so we can work on multiple projects with multiple release dates at the same time. It's pretty much like Docs as code but without the burden of git :) We call it DocOps.

comments: author: Kristian Klima
body: There's also Space Sync for Confluence - works with two spaces and you can assign permissions to push content from Source to Target (or the other way 'round if need be) to individual users. So no matter what edits are made, until the designated person doesn't sync the content to the target space, they're no published.


author: Yui Tanaka
body: Thank you for your response. I will try it.


Tags: cloud

confluence-app

confluence-cloud

version

workflow
Not able to change the restrictions for pages
Asked by Soumya Kumar:

I am no table to change the restrictions for the pages and get the below error message.  
"You're not allowed to change these restrictions. It's either due to edit restrictions on the content, or permissions settings for this space."


Answers:
author: Trudy Claspill
body: Hello [@Soumya Kumar](/t5/user/viewprofilepage/user-id/5385965)

Welcome to the Atlassian community.

The answer is in the error message.

If you don't have the right space permissions to be able to edit Restrictions, that can prevent you from changing the Restrictions.

If the page already has Restrictions set, and those restrictions prevent you from editing the page then you are also prevented from changing the Restrictions on that page.


Tags: cloud

confluence-cloud
Creating an Issue for Jira from within Confluence page
Asked by Sheri Shilling:

Prior to the updates in November, when using the +Create Issue from Confluence page to create the Issue in Jira, the system would show that Jira link within Confluence and it is no longer available. The Confluence page was automatically linked to the Jira Issue as well and that is no longer occurring. How can I get this functionality back?

![November 14th creation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/296705i56FF6C89610128E7/image-size/large?v=v2&px=999 "November 14th creation.PNG")


Answers:
author: Linh Pham_Ricksoft_Inc
body: Hi [@Sheri Shilling](/t5/user/viewprofilepage/user-id/4086715) I'd suggest checking the **Application links** to make sure the desired project(s) are enabled for the space

![Screenshot 2024-01-02 at 5.50.10?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/298557i66F455FB663D9958/image-size/large?v=v2&px=999 "Screenshot 2024-01-02 at 5.50.10?PM.png")


Tags: cloud

confluence-cloud
Define a history to a task
Asked by Jos? Roberto Cavalcante Alves:

I would like to know how can I define a history (father) to a task (child). I have created several tasks and I need to define their fatkers.


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Jos? Roberto Cavalcante Alves](/t5/user/viewprofilepage/user-id/5528692) ?

Please say more. What do you mean by 'define?' Do you mean you need to link these Tasks to a parent Epic?

Perhaps this previous thread will help:

#### [How to link my story or task to the parents?](https://community.atlassian.com/t5/Jira-questions/How-to-link-my-story-or-task-to-the-parents/qaq-p/1546238) {#toc-hId-346804210}

Best,

-dave

comments: author: Jos? Roberto Cavalcante Alves
body: not an Epic, a history


author: Jos? Roberto Cavalcante Alves
body: the following hierarqucal structure: epic, history and tasks


author: Dave Rosenlund _Trundl_
body: thank you for clarifying, [@Jos? Roberto Cavalcante Alves](/t5/user/viewprofilepage/user-id/5528692).

Since you accepted my answer, may I assume the referenced article provide the help you needed?


author: Jos? Roberto Cavalcante Alves
body: ok, let me say more details...

I need to change the subtasks to taks and define the stories.. When I change to tasks, I can not define a story, because the system only show me the epics.


author: Jos? Roberto Cavalcante Alves
body: I need to change the subtasks to taks and define the stories.. When I change to tasks, I can not define a story, because the system only show me the epics


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to make Text for a Story Bold
Asked by Paul Boyd:

Is there a way to make Text for a Story Bold


Answers:
author: Fazila Ashraf
body: Hi [@Paul Boyd](/t5/user/viewprofilepage/user-id/5207159)

Welcome to community!

You should be able to use the wiki markup in the text fields <https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all>

Bold is supported.

Hope this helps!


Tags: cloud

jira-cloud
Automation - Create a Task in Different project
Asked by Louise Woods:

I have an automation that is manually triggered at Epic level.

The automation will create a number of task under that epic that it was triggered from.

However there is 1 task that needs to be created an assigned to a set epic in a different project.

For that task I have selected the Project I wish for it to be assigned too. But how do I put it under a designated Epic and have a link to the Epic that the automation has been triggered from.

Thanks,

Lou


Answers:
author: Fazila Ashraf
body: Hi [@Louise Woods](/t5/user/viewprofilepage/user-id/5038245)

You can make the Task to Epic connection via the parent field.

Something like this:

![Screenshot 2024-06-25 at 13.13.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/331618i3DDE31964B605B54/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 13.13.55.png")


Tags: cloud

jira-cloud
I cannot access to eclevar.atlassian.net workspace
Asked by IT:

I cannot access to eclevar.atlassian.net workspace. could you please let us know what's the issue?

I getting the following error:

"Looks like your administrator has marked your account it.team@eclevar.com as inactive. Contact your administrator to solve this issue." although it.team@eclevar.com is the administrator account that we have.

Regards,


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Checking from backend, your account is active and you don't have access to eclevar.atlassian.net. Please reach out to the admin user. Thanks

comments: author: IT
body: It seems they have suspended the account accedently

thank you


Tags: cloud

jira-cloud
Why have the assignee images disappeared and now show as default icon?
Asked by angela.williams:

Recently the images the team have added to their user profile have all disappeared and I can only now see a default grey and white icon, which is becoming more frustrating as you now need to hover over each to see which is each team member.

Why has this happened? How can I get them back?


Answers:
author: Sam Bartolome
body: Hi [@angela.williams](/t5/user/viewprofilepage/user-id/5406447)

Welcome to the Atlassian Community.

In this situation I would advise you get in touch with Atlassian as it seems a rendering issue, <https://support.atlassian.com/contact/#/>

Prior contacting them I would recommend you try to access your Jira instance with different browser in case this behaviour is caused by it. Is this happening to all your users?

<br />

Sam


Tags: cloud

jira-cloud
Encoding Error in Mail Queue
Asked by Volohov:

The Mail Queue in the Atlassian Jira system displays emails from the "Git Integration for Jira" plugin with encoding errors. The subject line appears as follows:

```
Git commits added to TESTTEST-2664: BE. &#1053;&#1072;&#1079;&#1085;&#1072;&#1095;&#1077;&#1085;&#1080;&#1077; &#1084;&#1077;&#1085;&#1077;&#1076;&#1078;&#1077;&#1088;&#1072; &#1074; &#1079;&#1072;&#1082;&#1072;&#1079;&#1072;&#1093; &#1082;&#1083;&#1080;&#1077;&#1085;&#1090;&#1086;&#1074; 
```

instead of the correctly decoded text. The issue seems to be due to the HTML Entity Encoding being displayed rather than the actual characters. Subsequently, emails with similar encoding issues are moved to the "Error Queue."

**Steps to Reproduce:**

1. Navigate to the Mail Queue section in the Jira system.
2. Observe the emails listed by the "Git Integration for Jira" plugin.
3. Note the subject line displaying encoding errors (HTML Entity Encoding).

**Expected Result:** The subject line should be displayed with correctly decoded characters without any encoding errors.

**Actual Result:** The subject line displays HTML Entity Encodings instead of the actual characters.

**Additional Information:** This issue may be related to incorrect handling or decoding of character encoding within the "Git Integration for Jira" plugin or Jira's mail queue processing.


Answers:
author: Alexandr Novikov
body: Hi, [@Volohov](/t5/user/viewprofilepage/user-id/3921777) !

Are you solved this problem? I have the same problem with encoding in mail


Tags: addon-com.metainf.jira.plugin.emailissue

addon-com.xiplink.jira.git.jira_git_plugin

data-center

email

git

jira-data-center

mail
URGENT: We aim to set up an automation rule for assigning the 32 subtasks depending on dependencies
Asked by Murugesan:

Hello Team,

We need to create 32 subtasks once the parent issue is created.

After creation, we want to assign all 32 subtasks to their respective assignees based on dependencies (completion of other subtasks).

Example:

Subtask 1: T1.1 - Validate I/P File  
Subtask 2: T1.2 - Pre-BAP Testing  
Subtask 3: T1.3 - Share I/P File with RSP  
Subtask 4: O1 - Profile Creation  
Action Required:

The first subtask will be automatically assigned to Assignee 1.  
The second subtask will be automatically assigned to Assignee 2.  
Once the first and second subtasks are completed, the third subtask will be automatically assigned to Assignee 3.  
Once the third subtask is completed, the fourth subtask will be automatically assigned to Assignee 4.  
This assignment pattern continues through all 32 subtasks, each dependent on the completion of preceding subtasks.

I have attached an Excel file detailing the subtask names, trigger conditions, assignee names, and dependencies. Please review the Excel file and assist accordingly.

If needed, I can explain everything in a video recording and share it with you.

Thank you,  
Murugesan


Answers:
author: Sam Bartolome
body: Hi [@Murugesan](/t5/user/viewprofilepage/user-id/5461097)

Welcome to the Atlassian community.

As far as I understand you should create several (at least 2 automations). As an example:

* The first one to create all 32 subtasks and assign the first 2.
  * Set a trigger
  * A condition if necessary
  * Create 32 subtasks with necessary details populated into each subtask  

* Set as listener, basically waiting for the first 2 to be completed and then assign the 3rd one as required. The if condition should follow until all subtasks are set.
  * Set trigger as once subtask 1 and 2 are resolved/closed
  * if/else condition to set further subtasks to different assignees

Please note, it may be a limitation on the iterations (conditions) you may set on each automation. Also consider the amount of automation you can run based on your product plan.

PS. The excel is not attached so we can take a look to advise.


Tags: jira-software
Can you pull the request type from a JSM ticket to populate a custom field in a software project?
Asked by Dean Mervin _He_Him_They_:

I have an automation to clone JSM tickets to a software project in order to escalate reported issues to our software board for issue firefighting, however one element that I cannot get to move across is the request type from the JSM tickets.  

I know Request Type is not a field that can be used in Software projects, and we want to only have *one* issue type in the software project for Support tickets (in the JSM project we have one for each request type) for cleanliness. We would however like to be able to filter/flag the different request types from the support side for prioritization/routing  

Is it possible to take the Request type value from the JSM ticket, and use that to populate a free text/label/dropdown type field using a smart value? I've tried a few different types of smart values so far ( {{issue.customfield_\*\*\*\*\*.value}}, {{issue.customfield_\*\*\*\*\*.name}}, {{issue.customfield_\*\*\*\*\*.key}} ) but either its not possible or I've got the wrong end of the stick entirely...  

<br />

The only solution I can *currently* think of is having a duplicate field in JSM for this request type, which can then be populated before cloning, making it an easier clone (CF -\> CF) without any fancy translation needed.


Answers:
author: Fazila Ashraf
body: Hi [@Dean Mervin _He_Him_They_](/t5/user/viewprofilepage/user-id/5528565)

Welcome to community!

Try {{issue.Request Type.requestType.name}}

Worked for me :)

comments: author: Dean Mervin _He_Him_They_
body: ?  

Superstar thankyou, worked perfectly.  

If anyone else is going to use this, the field type in the target ticket is Text Field (Single Line), I also tried it with a single select dropdown but that one didn't work.


Tags: cloud

jira-cloud
"Resolution" field "NOT IN" operator is showing incorrect data in JQL
Asked by Kalpathi Rajkumar Harishma:

Hi,

When I'm trying to give a JQL with**"Resolution"** as below, the tickets with "Resolution" as **"Unresolved"** are not capturing in the result data, could you please help to find the issue and provide the correct JQL to proceed.

JQL E.g.,

**resolution NOT IN ("Duplicate", "Not a Defect", "Canceled / Rejected")**


Answers:
author: Dexter de Vera
body: Hi [@Kalpathi Rajkumar Harishma](/t5/user/viewprofilepage/user-id/5393767)

Your JQL expect a value from resolution, you may add " OR resolution = Unresolved" to include also the empty / Unresolved resolution.

resolution NOT IN ("Duplicate", "Not a Defect", "Canceled / Rejected") OR resolution = Unresolved

Hope it helps!

comments: author: Kalpathi Rajkumar Harishma
body: [@Dexter de Vera](/t5/user/viewprofilepage/user-id/4657717)

It worked Thanks!


Tags: cloud

jira-cloud
Do I need API token for each board?
Asked by Umma Azam:

I have multiple boards and I have one API token, can I use that for all the board or do I need to create API token for each board?


Answers:
author: Gip
body: Hi [@Umma Azam](/t5/user/viewprofilepage/user-id/5258741) - A single API token can be used as that token applies across the Atlassian Cloud products your company/org uses. You will just need to make sure your user has the correct permissions for those boards.

You can create several API tokens for the different apps/tools you're using to make the API calls for better security.


Tags: cloud

jira-cloud
Notification
Asked by David Haller:

Hi Team,   

I am an Admin on Jira and have added an option to receive notification when a new ticket has been raised. However, I'd like the notification to come through in 'Direct' rather than 'Watching'   

Can you let me know if this is possible? The reason I'm looking for this is because notification that are in 'Watching' does not comes through as a popup (does not notify me)   

Kind regards,  
David


Answers:
author: Dexter de Vera
body: Hi [@David Haller](/t5/user/viewprofilepage/user-id/5502103) ,

Are you using company managed project or team-managed? Also, want to know if your project is in software or service management?

If you're using company managed project, you may want to update your Notification scheme.

1. Go to project notification -\> Notification -\> Settings -\> Action -\> Edit Notification

<br />

The **Edit Notifications** page lists all of the events , along with the recipients who will receive notifications when each event occurs. Click the **Add** link in the appropriate event row , which opens the **Add Notification** page, where you can choose who to notify (about the event) from the list of available recipients.

To learn more how to configure Notification scheme: <https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/>

Hope it helps!

comments: author: David Haller
body: Thanks [@Dexter de Vera](/t5/user/viewprofilepage/user-id/4657717) . I have made those changes but the notifications are still going on 'Watching' rather than 'Direct'. Is there a way I can move this?  

Many thanks  
David


Tags: cloud

jira-cloud
Why can?t I use Confluence?s short links in Jira?
Asked by ???-???-??????-???tcc? #3178:

What exactly does generating short links help with?![2024-06-25 16.53.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/331586i5A902B1186597D3B/image-size/large?v=v2&px=999 "2024-06-25 16.53.34.png")


Answers:
author: YY Brother
body: ?????????URL??????????????

????? confluence page url ??????? link?


Tags: cloud

jira-cloud
What is the purpose of custom issue hierarchy
Asked by Tehmina Aslam:

Hi,

I have created a new gmail account just to test the advance roadmap and hierarchy systems before trying it to this org.

I am unable to figure out the advance roadmap hierarchy.

I have created hierarchy:

*** ** * ** ***

Epic --\> Product Story --\> Technical Task --\> Subtasks

*** ** * ** ***

Now in timeline i can only see Product Story, i was thinking to see the epic and then product story. originally product stories are epic .. i rename them to product story and added a issue type above it.

What is the purpose to provide custom hierarchy when it cant reflect to the jira project's timeline. How can i add my epic to the Timeline? ![Screenshot (1).png](/t5/image/serverpage/image-id/331588i3E790DA669422CD1/image-size/large?v=v2&px=999 "Screenshot (1).png")


Answers:
author: Dexter de Vera
body: Hi [@Tehmina Aslam](/t5/user/viewprofilepage/user-id/4670711) ,

The Custom hierarchy is for Advance Roadmap (Plan) only. Based on your details, you're using premium software. You may navigate the Plan under the main menu -\> Plan.

To learn more about Advance Roadmap: <https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview#what-is-advanced-planning>

Hope it helps!


Tags: cloud

jira-cloud
Datetime difference on Date of first response where export the issues as excel (csv) applying filter
Asked by Javier Prados:

We have a basic filter and we have included Date of first response column in order to have the differents issue dates and when we export the data as excel (csv) format that column is exported with 2 hours of different that the date you can see on the screen. Any idea why and how can we fix it?

Regards and thank you very much in advance.


Answers:
author: Dexter de Vera
body: Hi [@Javier Prados](/t5/user/viewprofilepage/user-id/3105820) ,

Welcome to the Atlassian community,

Can you show us your JQL and screenshot of the exported csv.

Thanks!

comments: author: Julie Wulff
body: [@Javier Prados](/t5/user/viewprofilepage/user-id/3105820) did you ever get an answer on this? I am seeing the same thing today and my difference is between 2 to 8 hours.


Tags: cloud

jira-cloud
Jql to find test execution with current date
Asked by Vishnu Priya:

I need to create a dashboard which shows test execution result.We.are creating daily test execution with the below format

Testexecution-23062024 for today and

next day it will be Testexecution-24062024

Instead of editing dashboard everyday ,is it possible to write a jql to dynamically pass current date like below

Like Testexecution-\<current date\>


Answers:
author: Kseniia Trushnikova
body: Hey [@Vishnu Priya](/t5/user/viewprofilepage/user-id/5352724),

Unfortunately, it's impossible to search for issues with dynamic summary using built-in Jira tools, but you can search for issues with *dynamic dates*. Try this JQL:

```
created > startOfDay()
```

It will return all issues that have been created **today**. So, if you create test executions every day, this JQL might work for you.


Tags: jira-unknown-hosting-type

jql

jqlquerybuilder

unknown-hosting-type
I am looking for a JIRA admin in UK
Asked by gaurav rajwanshi:

Any one who is certified in JIRa administration please get in touch


Answers:
author: Teodora V
body: Hi [@gaurav rajwanshi](/t5/user/viewprofilepage/user-id/5528493)

There is a [**Jobs and Careers**](https://community.atlassian.com/t5/Jobs-Careers/gh-p/JobsCareers) group here on the Community, so you may have more luck posting/moving the post there :)


Tags: cloud

jira-cloud
How can I set up permissions so that the Reporter sees only his tasks within the project?
Asked by Svitlana Rekhalska:

How can I set up permissions so that the Reporter sees only his tasks within the project?


Answers:
author: Sam Bartolome
body: Hi [@Svitlana Rekhalska](/t5/user/viewprofilepage/user-id/5385764)

A restriction should be applied to each task within the project.

Create a security schema where only reporter is added, plus those who need to work on tasks. Watchers or similar can be added based on your requirements

The security level should be set as default so it is applied for new tasks. (Older issues may require a bulk change)

Sam

comments: author: Svitlana Rekhalska
body: Can I hide some fields when creating such tasks?


author: Sam Bartolome
body: Sure, you can.

You can use Forms to hide/show fields based on previous values or use Scriptrunner (app) to perform the same outcome. I'm sure there are more apps, just explore the marketplace based on needs and budget


Tags: cloud

jira-cloud

permission

security-level