youngmon/atlassian-qna huggingface dataset:
Delete all Confluence Cloud data and start again
Asked by Glenn Rice:

With the recent changes to Atlassian licensing, I would like to start my Confluence Cloud account from scratch with a backup of my on-prem Confluence.

I can delete all spaces except the "main" or "default" Confluence Space. I need to delete it as the backup file needs to create a space with the same name/key.

How can I delete all Confluence content and start again but keep the same subdomain?

Thanks


Answers:
author: Tessa Tuteleers
body: Hi [@Glenn Rice](/t5/user/viewprofilepage/user-id/397843) ,

perhaps this page in the Confluence Documentation can help you with this: [Reset and delete all data from your cloud site .](https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html#:~:text=On%20your%20cloud%20site%2C%20go,options%2C%20and%20then%20select%20Delete.)

- Tessa

comments: author: Glenn Rice
body: Thanks for the reply. I've actually tried that, but it takes several months to actually delete the data and that gets rid of the site and subdomain as well.

I thought there might be a way I can do straight away... it's not that I'm going to stop using Confluence.

I just want to clear the data and start the site again, but keep using it and it's URL.

Perhaps, there is no way and I need to pick a new site name/sub-domain?


author: Clark Everson
body: Hi [@Glenn Rice](/t5/user/viewprofilepage/user-id/397843) ,

If the above article doesn't work for you, you can also reach out to Atlassian Support and they can delete the data.

Best,  
Clark


Tags: cloud

confluence-cloud
??? ????? ?????????????
Asked by ??? konishi:

?????????????????????? ????? ???????????????????????????????


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@??? konishi](/t5/user/viewprofilepage/user-id/4219564) ,

Welcome to the community!

Please read and follow this documentation <https://confluence.atlassian.com/doc/page-layouts-columns-and-sections-275188613.html>

Regards,

***Soumyadeep***


Tags: cloud

confluence-cloud
Trello API: should the webhook return actions as an array?
Asked by Robert Naud:

Given a board having two 3rd party systems using the api to interact with the cards on the board.

When a card is moved into a specific list, system A sends a request to the API to update the said card doing both of these in a single API call:

- set "dueComplete" to TRUE

- set "closed" to TRUE

System B listens to updates for the board and its objects on a webhook. For the scenario above, the webhook returns JSON having a single action where "action.data.old" only contains a key-value pair for "dueComplete" (not for "closed") and the "action.display.translationKey" part of the JSON only mentions "action_marked_the_due_date_complete" (no mention of "action_archived_card").

How can system B figure out that the card was archived just from parsing the content of the JSON given by the board level webhook?

Thanks for your input.


Answers:
author: Oscar Triscon
body: You will actually receive two separate webhooks with two separate actions: one for the due date completion and one for the archival.

comments: author: Robert Naud
body: [@Oscar Triscon](/t5/user/viewprofilepage/user-id/1124366) You are very right! thank you so much! I was monitoring the webhooks via webhookinbox as my setup is not yet complete and did not notice there were 2 answers for my one action. Thanks again!


Tags: api
The card time picker on the Windows app and web is so basic...keyboard entry only.
Asked by Chris Frye:

The time picker requires keyboard entry to make any changes. Any way to upgrade the UI to something similar to the Andriod UI?


Answers:
author: Mike
body: Hi Chris,

This is a good point, thanks for bringing that up.

This is the same time picker that's used on Trello's web app at trello.com---which is still a little basic, but this is the primary picker that most of Trello uses. Our mobile apps have taken advantage of certain available mobile API's, but I'll suggest to our team that they look into mimicking those to upgrade that interface!
Automatically transfer card back to my task list after certain amount of time?
Asked by Caitlin Cegavske:

I will frequently move a card from my personal task list to someone else's task list or elsewhere on trello for another person to take action on.

Is it possible to set some sort of "countdown" timer on these cards so if that other person does NOT complete the task in a certain amount of time that the card gets sent back to my list automatically to follow up?

(or, anything along these lines that would accomplish the same thing -- which is me not needing to waste mental space making sure numerous delegated tasks get done)


Answers:
author: Mike
body: Hi Caitlin,

Unfortunately, no, that's not possible natively within Trello. You might want to look into Butler for Trello, which does allow for a great deal of automation and configuration like that. You can check that out here: <https://butlerfortrello.com/>


Tags: automation
Native Card's Numbers
Asked by rozularen:

Hi Trello community, I wanted to know if there is any plan about implemeting a solution to add cards enumeration without the need to download any extension or plugin... It is very useful to bug tracking as I dont need to know what are the last number submited or when I have to search a specific card I just need its number.... Thanks!


Answers:
author: Mike
body: Hi Marcos,

You might want to check out one of our newest Power-Ups that enables the card number to be shown on the card itself: <http://info.trello.com/power-ups/card-numbers>
STOP Trello from Adding jpg & png Automatically
Asked by Adrian Rich:

Can someone PLEASE help us to stop having Trello add jpg \& png from email signatures as if they are "attachments"!?!?!? This behavior is so annoying as it bloats the cards and keeps us from easily being able to get at "real" attachments in emails we send to Trello cards.


Answers:
author: Beth Holmes-Bozung
body: I agree, this is annoying to all our Trello users.


author: Mike
body: Hi Adrian,

I can definitely understand how that's annoying!

Currently, Trello will not strip signatures; the only information Trello tries to remove is what it can parse as replies to an original email. That's because Trello errs on the side of not stripping data (to avoid data loss) rather than over-stripping. Different email clients structure emails differently, so we don't have a great way of being certain that we'd remove *only* signature images, and not images that you actually wanted attached.  

Unfortunately, that does mean that those images will show up in each card created by email. I'll pass your interest in processing signatures on to our team for consideration---let me know if there's any additional info you'd like for me to pass their way!


author: David Bowman
body: This function is a disaster!


author: Lee Cottrill
body: Would be great to have this solved
Hello Epics Power-Up Issues
Asked by deanlodes:

I enabled the new Hello Epics Power-Up on one of our boards and it's the only one I have enabled since we only have the basic membership. We are having a couple of issues:

* When I try to use it by adding a child and/or parent, a popup comes up asking me to start my 30-day trial. I'm not sure why I'm getting that at all since it's something I should just be able to use. But, clicking on the button to start the trial, nothing happens either.
* Other team members are not able to enable it even though they do not have any other Power-ups enabled.

Can someone please help with this?


Answers:
author: Katrin Anger
body: [@deanlodes](/t5/user/viewprofilepage/user-id/1153807) [@Sami Linnanvuo _Screenful_](/t5/user/viewprofilepage/user-id/726012)

Hi Dean, Hello Epics requires a subscription after the 14 day trial. However, there are a number of alternatives if you want to track task dependencies. Please see my article on Medium: [3 Pioneering Ways to Track Task Dependencies in Trello](https://medium.com/@nspirITing/3-pioneering-ways-to-manage-task-dependencies-in-trello-9ae96d69680).


author: Sami Linnanvuo _Screenful_
body: There is a free alternative that doesn't require subscription:   

<https://screenful.com/epics-for-trello>  

<br />


author: Mike
body: Hi Dean,

I answered your email to Trello Support, but just to close the loop here as well for anyone following along, some of our available Power-Ups are just connector services to third-party tools, and those may require their own subscriptions in order to work. Hello Epics is one of those Power-Ups, and does require a subscription there to use that Power-Up.


Tags: power-up
How to configure proxy on desktop app for windows 10?
Asked by Renato Cassola:

My company uses a proxy and I want to use the new desktop app for windows 10, but, I wasn't able to find the settings for the proxy configuration.

Any help?

Thanks in advance


Answers:
author: Corentin M?hat
body: Hello,

have you tried configuring the proxy parameters at the system level ? I'm not using Windows anymore but I remember those settings were accessible through IE settings directly, including the default proxy...

hope it helps :)
Trello desktop not showing merged GitHub PRs
Asked by ari gold:

As the subject says, the new Trello desktop app isn't showing when GitHub PRs are merged, like the browser does.  

Desktop:  
![work.png](/t5/image/serverpage/image-id/7005i002E6F9940C62D01/image-size/large?v=v2&px=999 "work.png")

Browser:![work___Trello.png](/t5/image/serverpage/image-id/7006iBA42D69B5AB61C8A/image-size/large?v=v2&px=999 "work___Trello.png")

Personally, that means I can't use the desktop app but it's cool, I'll wait :)


Answers:
author: Mike
body: Thanks for the heads up, Ari. We're still ironing out a few kinks with Power-Ups in the Trello app, so keep an eye out for future updates!


Tags: desktop
Rename links
Asked by Martin Weinberg:

When you first create a link attachment, you get the opportunity to give it a "Link name".

After you save the link, I don't see a way to rename it. Is this possible? Or do you have to re-create it as a new link in order to get the opportunity to rename it?


Answers:
author: Mike
body: Hi Martin,

Yes, you can rename it after the fact! You can click on the link text itself in Trello to enter rename mode, and then you can rename the attachment whatever you like!

![Xl5uz3.gif](https://community.atlassian.com/t5/image/serverpage/image-id/7073i3B51B3AC47CC3F6F/image-size/large?v=v2&px=999 "Xl5uz3.gif")


Tags: attachment

link
How can I fix my Trello desktop app from disappearing when using multiple screens?
Asked by Michael Gabriel:

I use Trello for windows and the app keeps disappearing when I am using multiple screens. I have tried fixes found on microsoft's support sites:

- right clicking on tray and cascading windows

- right clicking on trello desktop app and trying to drag it to a new screen

None of these are working.


Answers:
author: Mike
body: Hi Michael,

Would you clarify, how exactly does the app disappear? Is it being hidden behind other app windows, or does the app appear open, but you can't locate the app window?

comments: author: Michael Gabriel
body: The appears on the tray and is open. The issue is that i can't locate the window. I am using 3 screens (my laptop screen and 2 monitors).

This happens after working for a while and switching between Trello and another app (e.g. browser, excel). When I try to go back to Trello the window disappears even thought it is clearly running (it appears in the tray) and I can see it in Task Manager.

When I uninstall and reinstall the Trello app, I fix the issue but the same thing happens as described above.

It also happens when 1) I move the Trello app from my laptop screen (main screen) to one of the other screens and 2) close the Trello app from one of those additional screens. When I try to launch the Trello app again it is clearly running but I cannot see the window.


author: Helgi Hauksson
body: I have the same setup and the same problem. It?s like the app is open on a none existing screen and I can't get it back.


author: Alexclintu
body: Same problem here, I am using 2 screens


author: Joey LoSurdo
body: Same problem. It seems to happen when I switch offices (all of which have multiple screens).

The only fix is it to uninstall the app and reinstall it.

Restarting your computer doesn't work.

Windows Key + Arrow (Up, Down, Left, Right) doesn't work.

Cascade Windows...etc...doesn't work.

Please advise.
Making Due Dates Relate: A default timeline.
Asked by Emily Mueller:

I'm trying to customize my trello for project management, but I'm running into an issue. I can go in and manually update due dates for every task in my board, but I'm looking for a way to streamline this.

I'd like to have a default "timeline" that I can use, and if I go to the first card and change the due date, the rest of the due dates on the other cards will automatically update to the same spanse of days they were at previously.

For example, lets say my board has three cards; the first due date is Jan 5, the second due date is Jan 10, and the third due date is Jan 15. If I change the first due date to Jan 20, I want the following two cards to change to Jan 25 and Jan 30 respectively (maintaining the times for those tasks rather than the dates).

Does this make sense? Is there functionality for this built in? Any help would be greatly appreciated.


Answers:
author: Mike
body: Hi Emily,

This is a great idea! Unfortunately, Trello does not support relative due dates, so it's not possible to set up due dates that change based on others like that, I'm sorry!

I'll pass your interest in this on to our team for consideration---let me know if there's any additional info you'd like for me to send their way.

comments: author: Emily Mueller
body: Is there a name for this feature or function that I can look for in more depth? I'm fairly new to the project management game and I'm wondering if I'm having such a hard time finding this information because I'm not calling it the right thing...


author: Mike
body: That's a good question! I'm not sure if there's a better name for it, to be honest!


Tags: due-date

jira

jira-service-desk

timeline
Trello will not install on Wear
Asked by kjora dora:

Whats the deal with not installing on Wear ? I had to install it twice. And the icon doesnt even install automatically on the desktop.

Do you not support Android/Wear anymore ?

And whats the deal with <https://community.atlassian.com/t5/Trello-questions/Android-Wear-note-won-t-finish-on-watch/qaq-p/582328>

Has support for Wear been totally sunsetted ?


Answers:
author: kjora dora
body: Thanks for the reply, I understand about the lack of support for Wear; but I was also alluding to the fact that the Android icon itself does not appear upon install. Had to go to Apps to get to it.

Wear functionality is a must for me, so I will look elsewhere..cheers !


author: Mike
body: Hi Kjora,

Sorry for the frustration!

While there is a Trello app for Android Wear, it's admittedly pretty limited in functionality for now, and it doesn't have an icon to launch it from the screen, so you won't see it alongside the other apps.

If the Trello app is installed on the phone paired with that Wear device, then the Wear app will automatically be installed as well. For now, you won't be able to interact with Trello cards or checklists on those cards---instead, its main use is for viewing notifications, which can be accessed from the device's Notifications screen.

We had to make some changes to how the Wear app works when Wear 2.0 was released, and there have been other priorities for the Android team. In total transparency, there are no immediate plans to bring that functionality back, but I'll let the team know that's something you're looking for!
I am unable to administer Team boards, even though I am a Team admin
Asked by bvvstab:

We have multiple boards in our Team, that I am unable to administer. I need to add/remove internal and external users, but I can't do that.

We even have Team boards with "Any team member can join this board" set, but I can't even join it is a normal member.

Can I get admin rights on all our boards in some way?


Answers:
author: Mike
body: Hi Tue,

If you're on a free team, team admins will not automatically have board admin access on team boards. That is a feature available with Trello Business Class. On free teams, admins can manage team settings and membership in the team.

If "Self-Join" is enabled on those team boards, you certainly should be able to join it! How exactly are you not able to join the board? Do you have the Join Board button available? You can also reach out to us directly to share the link to that specific board, and we'll be able to look into what might be going on: <https://trello.com/contact>

comments: author: bvvstab
body: Hi Michael,

Thanks for the feedback.

I have created a support ticket through <https://trello.com/contact> that I hope you will look at.

I did create a ticket a few weeks back, but I never heard anything - that is why I wrote here instead :)


author: Mike
body: Oh, sorry to hear that! I see that Steven has already gotten back to you today, but I went back and checked, and I see that we replied to you a few weeks ago, as well. Perhaps that message got sent to your spam folder?


author: bvvstab
body: I can't deny that :) I just figured support for non-paying users wasn't highly prioritized, considering your impressive amount of users.

Anyway, thanks for the swift help, to both you and Steven!
How do I ensure my team members receive an email notification when being assigned to a task/card?
Asked by Saado A:

If I have create a new task or card, I then am assigning that to one of my team members. At the moment, I cannot figure out how to ensure this, not prevent them from being able to turn this feature off. Please help.


Answers:
author: Matthew N
body: Hey Saado

Any time a user is added to a card, board, or team a notification should be triggered. It would be up to the user to ensure they have their email notifications set appropriately. It's not possible to change these settings for a particular user, as it is a user only setting.
How to rename Trello boards if you are team administrator, but not the creator of the board?
Asked by Jose Luis Rios:

I am the creator of many Trello boards and the co-administrator of some teams/organizations.

The problem I am trying to solve is: how can I change the board name,

how can I change the board name if I'm not the creator?

Thanks in advance.


Answers:
author: Matthew N
body: Hey Jose

It sounds like you're the admin of the team, but not admin of the board itself. Being an admin of a team doesn't automatically grant admin rights to the board. You'll need to have an admin of the board change your permission of the board to ADMIN and then you should be able to work as appropriate.

comments: author: Jose Luis Rios
body: Thank you Matthew,

I was blind but now I see.
Trello ...How do I sort by alpha within the lists?
Asked by Sam Aiello:

Scrolling through list's is cumbersome. Please tell me how to sort by alpha. I know how to use search bar.


Answers:
author: Matthew N
body: Hey Sam,

<br />

You can use [Butlerbot](https://trello.com/b/2dLsEE9t/butler-for-trello)to help sort your list alphabetically.

* Add Butlerbot to your board [here](https://www.butlerfortrello.com/dashboard.html):
  * A new list will be created titled "Butler"
* First,
* Add a new card to the Butler list, using the follow text

*for each list, sort the list by title*

* This will sort all of your current lists by title
* Once that command has ran and completed, add a new card to the Butler list, using the follow text

*when a card is added to list "{\*}", sort the list by title*

* This will ensure each new card added gets sorted by title.
Can I lock a board?
Asked by Alison Thompson:

I created a Project Template that I will copy each time I start a new project. I don't want anything to change about the Project Template so I would like to "lock" the board so that none of the lists and items get shifted accidentally. Thanks!


Answers:
author: Peter DeWitt
body: Alison, This may not be helpful. I missed that you are using Trello. I was thinking Agile in Jira...

Alison, I think the best you will be able to do is restrict access. I do this with my template projects and boards in my instance. I restrict them to only the administrators group (or you could even restrict to just yourself). This way they remain inaccessible to other users.

-pd
Archived tasks
Asked by Merel Visser:

Hi,

How can I re-open my archived tasks in Trello? I have archived a task, but I want to re-open this again.

Please let me know.

Regards, Merel Visser


Answers:
author: Alex Christensen
body: In the board menu, there should be an option to view archived cards/lists.

On desktop/browser, click More and then there should be an Archived Items menu option:

![trelllo_menu_more.png](https://community.atlassian.com/t5/image/serverpage/image-id/6910i96069630D77008C5/image-size/large?v=v2&px=999 "trelllo_menu_more.png")

On mobile (at least on Android, not sure if iPhone is the same), there should be a menu option for "Archived Items" when you open the menu, as well.

Once you have the card open, there should be the option to "Send to Board" instead of the "Archive" button.
How do I activate Gold?
Asked by Claire Satera:

I have sent a link to a new colleague to sign up to Trello as we use it for organisation in the business. This has been used to set up his new Trello account, but Gold hasn't been activated on my account. I have changed my username recently and wondered if this was the issue. Can anyone help?


Answers:
author: Mike
body: Hi Claire,

If you go to <https://trello.com/recommend>, does it reflect there that anyone joined on your recommendation? If so, that page'll include a link where you can activate the free Gold.

<br />

If not, let us know at <https://trello.com/contact>, and we'll get you taken care of!


Tags: gold
Can a member Name and/or e-mail address be changed in Trello?
Asked by Mark Froseth:

I created members with their e-mail address. I'd like to change the member names to be their actual names. How do I do this?


Answers:
author: Matthew N
body: Hey Mark,

<br />

Once the user confirms their account, they can adjust their name under the [account settings](http://www.trello.com/my/account).

comments: author: Mark Froseth
body: Thanks so much!
Is there a way to see all cards in a list at once?
Asked by alright polyp:

I want to be able to see all cards in a list at a glace without scrolling up and down a list, is this possible?


Answers:
author: Mike
body: Hi there,

No, this isn't possible. If your list is long enough that it needs to scroll, the only way to see those cards is to scroll up and down!

comments: author: alright polyp
body: Thanks for this answer, and now the second part of my question: so why not? It would be great to be able to widen a list to 2 or 3 columns.
How to align to the right the text in editing card description on Trello for PC
Asked by Uri Hurvitz:

I use Trello in a web browser (Opera), but am trying the new app for Win10 to enable an app lock.

My question is about editing text in 'card description' in the app for PC. I right in Hebrew , which is automatically aligned to the right. But the alignment does not work while editing, only after I hit 'save'. This issue is solved in the browser version, by CTR+rightShift. It does not work in the PC version.

Many thanks for your help!

Uri Hurvitz


Answers:
author: Uri Hurvitz
body: Thank you!


author: Mike
body: Hi Uri,

Thanks for bringing that up! I'm going to pass this over to our developers for them to take a look at. We'll work on getting that fixed!


Tags: card

edit