youngmon/atlassian-qna huggingface dataset:
Active user unable to login
Asked by Rosie Newiss:

Single user with an active account and license is unable to login to our jira instance or reset password.


Answers:
author: Kris Dewachter
body: Hii [@Rosie Newiss](/t5/user/viewprofilepage/user-id/5517122) ,

Do you have some more information concerning the issue ?

* Is the user getting an error message ?
* What exactly does he/she see?
* How is the user created / managed ? Synced from AD by Atlassian Access ?

comments: author: Rosie Newiss
body: Error is incorrect email/password.

Reset email not received/Reset via website not working

The user was activated via invite from [https://admin.atlassian.com](http://%20https:/admin.atlassian.com%20)


author: Kris Dewachter
body: What is the status of the user in [https://admin.atlassian.com](http://%20https:/admin.atlassian.com%20)?


author: Rosie Newiss
body: Hi Kris, the user is showing as active with a licence. There's an option for jira admins to log in as them, my admin logged in to the account and it works fine. Its just the user who can't login.


author: Kris Dewachter
body: Hi [@Rosie Newiss](/t5/user/viewprofilepage/user-id/5517122) ,

I would try reaching out to Atlassian Support. Maybe they can check in the logs what's going on with the user. If an admin can impersonate the user, then the setup seems to be fine.

Best regards,

Kris


author: Rosie Newiss
body: thanks, will do that


Tags: cloud

jira-cloud

login
How to add a new Swim lane kanban JIRA board
Asked by Shefali Tayade:

Steps to add a new Swim lane on kanban JIRA board


Answers:
author: Dave Mathijs
body: Hi [@Shefali Tayade](/t5/user/viewprofilepage/user-id/5498724)

You cannot manually add a swimlane to a board.

You can either select:

* Queries
* Stories
* Assignees
* Epics
* Projects
* No Swimlanes

Check out [Configure swimlanes](https://support.atlassian.com/jira-software-cloud/docs/configure-swimlanes/) for more info.


Tags: cloud

jira-cloud
I can't add the attachment field to my Issue layout
Asked by Michele A_ Fisher:

I changed the layout of my issues for a company based project and cannot figure out why the attachment field dissappeared, or how to get it back. When I look at the Issue configure screen, the attachment field is there. Please advise on the best way to add the attachment field to by default issue types. I am an administer, but I do not write any code, so that's not an option for me. Thank you.


Answers:
author: Michele A_ Fisher
body: It shows here. Is this where you mean?![Screenshot 2024-06-13 155740.png](https://community.atlassian.com/t5/image/serverpage/image-id/329811iB986989858EF2F7D/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 155740.png")


author: Dave Mathijs
body: Hi [@Michele A_ Fisher](/t5/user/viewprofilepage/user-id/5364492)

Is the Attachment field not visible in one project or in multiple/all projects?

Have you checked if the Attachment field is hidden (by accident) in the field configuration scheme associated with that project? If so, click **Show** to show it again.

comments: author: Michele A_ Fisher
body: ![Screenshot 2024-06-13 155740.png](https://community.atlassian.com/t5/image/serverpage/image-id/329809i3BA1760273C70B80/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 155740.png")

It is not visible in one project and it appears to be showing - is this where you mean?


author: Illa shiza
body: To re-enable the attachment field, navigate to Jira's administration settings, locate the field configuration associated with your project, and ensure the attachment field is included and visible for the relevant issue types. If already included, verify the field's presence on the project's screen scheme to ensure visibility.

comments: author: Michele A_ Fisher
body: It is visible for the relevant issue types.

And, it's presence is on the screen scheme.


Tags: attachment

cloud

issue-type

jira-cloud
Can I push Workflow changes from Jira Stage to Jira Production?
Asked by Monica:

We have made changes to a workflow that is currently being shared by various projects in our Stage environment.

When merging the changes from Stage to Production, can Workflows changes also be merge to Production? I did it but the Workflow changes did not make it to our Production environment.

We use Jira Data Center.


Answers:
author: Kris Dewachter
body: Hi [@Monica](/t5/user/viewprofilepage/user-id/5225369) ,

Unless you are using a 3rd party app, you can not publish changes from one environment to another. You will have to manually implement the changes on the production environment again.

Best regards,

Kris

comments: author: Monica
body: Thank you!


Tags: cloud

jira-cloud

jira-data-center
Payment method
Asked by Elmostafa:

HI

I can not pay by Card. Can in have invoice for Annual cost to pay by Bank transfert

Thank you


Answers:
author: Peter Van de Voorde
body: Hi [@Elmostafa](/t5/user/viewprofilepage/user-id/5503477) ,  

Welcome to the Atlassian community!  

You can read all about payment options here: <https://www.atlassian.com/licensing/purchase-licensing/howtopay>   

Including on where to find the payment details to pay by Bank Transfer.  

For any other questions around payments I would suggest to ask Atlassian Support directly here: <https://support.atlassian.com/contact>  

Cheers,  
Peter


Tags: cloud

jira-cloud
Cannot add approver to phase approved
Asked by Nam_ L?u C?ng:

Hello, I have an question with approval features on Jira Service Management Trial,

I have not button "Add approval" in step Approve. How can I add someone to this for approver ?

![2024-06-10_18-52.png](https://community.atlassian.com/t5/image/serverpage/image-id/328908i915EAB2201890DA4/image-size/large?v=v2&px=999 "2024-06-10_18-52.png")


Answers:
author: John Funk
body: Hi Nam - Welcome to the Atlassian Community!

This workflow says that it was auto-generated during workflow import. It might have to do with that. Also, is this workflow active (meaning attached to a current project)? Because you can only add Approvals to Active workflows.

comments: author: Nam_ L?u C?ng
body: This workflow, I just create to test approval feature and not have project work on workflow. But I cannot add anyone for approvers like document jira, can you help me ?

<https://confluence.atlassian.com/servicemanagementserver/5-add-approvals-to-your-workflow-1082527843.html>


author: John Funk
body: Is the workflow active? Because you can't add approvals to inactive workflows.


author: Nam_ L?u C?ng
body: I dont think so, I try to add approval with workflow different, but it still can not add approver


author: John Funk
body: You don't put approvers in the workflow - you add approvals. In the Approval setup, you identify the field that will be used. Usually the Approvers field. But you add the Approvers manually or through automation. So, let's start with the first step - you created a workflow, but when you click on the status, there is no way to configuration the approval. Correct? If so, then the workflow is probably not active. You need to attach it to a project - maybe just a test project. Then you should be able to configure the approvals.


author: Nam_ L?u C?ng
body: I just build jira service management to test feature approval, all project is test. I build step by step from document but still cannot add approver to my workflow, I dont know license trial is limit, right?


author: John Funk
body: Is the Workflow active? It must be active to add an Approval.


Tags: jira-service-management

jira-service-management-server

server
How can I view all sprints in Velocity chart in cloud version of Jira?
Asked by Rashna Engineer:

I am only able to view 7 sprints in Velocity chart But all the articles mention that cloud version of Jira will show all sprint in Velocity chart


Answers:
author: Danut M _StonikByte_
body: Hi [@Rashna Engineer](/t5/user/viewprofilepage/user-id/5516980),

The Jira report is limited to 7 sprints, so you cannot display more.

But you can display as many sprints as you want by using the **Team Velocity gadget** offered by our **[Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile)** app.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/329056i1A7211CDE53CCBEB/image-size/large?v=v2&px=999 "image.png")

It works with any type of estimates, supports sub-tasks and offers advanced metrics (like scope change, added, removed, etc). On its Data tab, the gadget offers also a detailed report. It has **no sprints limit**!

Find more about this gadget (and the many others offered by the same app) in these articles:

[https://community.atlassian.com/t5/App-Central/8-gadgets-for-a-powerful-Scrum-dashboard-in-Jira/ba-p/1683063](https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369)

<https://community.atlassian.com/t5/App-Central/How-to-track-scaled-agile-SAFe-projects-in-Jira-with-Great/ba-p/1929694>

You could start with a **free 1-month trial**. If you have any questions, feel free to contact us at support@stonikbyte.com.

Hope this helps.

Danut.


author: YY Brother
body: Hi [@Rashna Engineer](/t5/user/viewprofilepage/user-id/5516980)

Welcome to our Community.

I think you could try this [Sprint Reviewer Pro App](https://community.atlassian.com/t5/App-Central/Rising-Star-Show-basic-Agile-sprint-information-and-velocity/ba-p/2588201) to view up to 50 spirnts for a specific board in a specific jira project.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328911i29141F8872937515/image-size/large?v=v2&px=999 "image.png")

Hope it helps \& Thanks,

YY?


author: Rashna Engineer
body: Thanks for the suggestion I will try it


Tags: cloud

jira-cloud
Why does Sprint only appear in History?
Asked by Krisztina TEGLASI:

Dear All,

Why does Sprint only appear in History on Board?

Thank you,

Krisztina


Answers:
author: YY Brother
body: Hi [@Krisztina TEGLASI](/t5/user/viewprofilepage/user-id/5426395)

Welcome to our Community.

About "History on Board", do you mean Jira Report at the sidebar?

If you're looking for this kind of view, I can help u:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328912iDE083F8097D36116/image-size/large?v=v2&px=999 "image.png")

Thanks,

YY?

comments: author: Krisztina TEGLASI
body: Hello,

First of all, thank you for your assistance. Unfortunately, I have described the problem imprecisely. Sprint only appear in History, but didn't show on the right side in the ticket.

The question is: Why does not appear the Sprint on the right side in the ticket?

Thank you :)

Krisztina


author: YY Brother
body: You can use this tool to find out the reason yourself:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328914iDA35B363244FF14C/image-size/large?v=v2&px=999 "image.png")


author: Krisztina TEGLASI
body: Hello,

Thank you so much, this was very useful.

Regards,

Krisztina


Tags: cloud

jira-cloud
Transition via Automation with blocking for the user.
Asked by Breno Henrique Silva Marinho:

Hello community!  
I have the following situation, when an Issue is completed in the frame that we will call "One" it must change the status of another Issue in the frame that we will call "Two".  
In this configuration I need to block the transition for the user, so that only the automation performs the transition.  
How do I block the user without blocking the possibility of making the transition for automation?  
Thank you for your strength!  
Hug,  
Breno Henrique.

_________________________________________________________________________________________________

Ol? comunidade!

Tenho a seguinte situa??o, um Issue quando finalizado no quadro que vamos chamar de "Um" deve mudar o status de outro Issue no quando que vamos chamar de "Dois".

Nesta configura??o necessito bloquear a transi??o para o usu?rio, de forma que s? a automa??o realize a transi??o.

Como bloqueio para o usu?rio sem bloquear para a automa??o a possibilidade em realizar a transi??o?

Agrade?o pela for?a!

Abra?o,

Breno Henrique.


Answers:
author: Valerie Knapp
body: Hi [@Breno Henrique Silva Marinho](/t5/user/viewprofilepage/user-id/5242053) , thanks for your question.

You can use a workflow condition to hide the transition from the end user. Please check out the documentation for this here: <https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/>

In this way, you can have the transition available in the workflow, for the automation to use it, only it would not be visible to people who don't meet the condition to be able to see it / use it.

I hope this helps you.

Cheers


author: Jack Brickey
body: Hi [@Breno Henrique Silva Marinho](/t5/user/viewprofilepage/user-id/5242053) , unsure what "frame" means in this context however, maybe you need to have a unique Issuetype and workflow for issue "two" such that you can add a validator on transition to done restricting to automation user. Disclaimer - I have not attempted this so my recommendation is theoretical. Outside of this you would likely need an addon.


Tags: cloud

jira-cloud
While creating a checklist issue its creating clone ticket too,why this is happened?
Asked by mummareddy supriya:

I created an automation rule in Jira, to clone a checklist issue from one project to another when it matches with the Label "xyz" .when ever i'm trying to create a checklist issue in main project its creating clone in this project too.If any one know the reason please provide me the solution please .![rule.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/328894i2AD3BA01E46BC257/image-size/large?v=v2&px=999 "rule.PNG")


Answers:
author: Clara Belin-Brosseau
body: Hello [@mummareddy supriya](/t5/user/viewprofilepage/user-id/5263828)

If you're seeking for an easier way **to clone issues with their checklists** , you can try our app [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2722257&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/copy-and-synchronize-issue-checklists-in-jira?&utm_source=community&utm_medium=answer&utm_campaign=question_2722257&utm_keyword=CS&utm_vendorID=4952).

You can try the app for **free during 30 days** (and it stays free under 10 users).

Kind regards,

Clara


author: Wojciech Wardaszko _HeroCoders_
body: Hi [@mummareddy supriya](/t5/user/viewprofilepage/user-id/5263828)

You indicated that you're on Jira Cloud, but the screenshot does not match what I know as the Jira Cloud Automation. Are you on Jira Data Center by chance?

Not that it makes much of a difference in this situation, [@John Funk](/t5/user/viewprofilepage/user-id/7148) answer is most likely correct, but it may help you in future cases if you select the product accurately - the answers may differ greatly depending if it's on-prem or cloud.

Cheers!


author: John Funk
body: Hi Mummareddy,

It is probably firing because you have the trigger setup for when the Label changes, including creates. And since you are cloning the issue, it is technically changing the Label when it creates the clone - causing it to fire again. Maybe modify the trigger to not fire when the Label changes on create, and then try it again.


author: Jack Brickey
body: Hi [@mummareddy supriya](/t5/user/viewprofilepage/user-id/5263828) , can you look at the logs to see if your rule is triggering twice on a single event? Also, check if you possibly have another rule cloning the issue. Finally check the history of the unwanted clone to see if there is a clue. Maybe adding a comment action on the newly cloned issue in your rule to assist in troubleshooting, e.g. include the trigger issue in the comment.

comments: author: Wojciech Wardaszko _HeroCoders_
body: For stuff like that I recommend using the Log action instead of comments - it's easier to review the audit logs in one place :)


author: Jack Brickey
body: Yep that works too.


Tags: cloud

jira-cloud
How to Identify Confluence Page Links in Jira DC Issues and How Can Replace Confluence Links?
Asked by V N Raju Vallabhaneni:

We migrated Jira and Confluence DC to DC and we have confluence links in source Jira issues. How can we identify the Jira issues which are having confluence page links in target Jira and how can we replace all source confluence page links with target confluence links on post migration.


Answers:
author: Trudy Claspill
body: Hello [@V N Raju Vallabhaneni](/t5/user/viewprofilepage/user-id/4233488) ,

Those and other external links are stored in the remotelink table in the Jira database. If you have access to query the database you can search that table for entries where the "url" column contains the URL for your previous Confluence instance.

comments: author: V N Raju Vallabhaneni
body: Hi Trudy

I don't have the database access. Can I do this job by Rest API or bulk operations?


author: Trudy Claspill
body: There are API endpoints for Remote Links, but I have never used them.

<https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/issue-getRemoteIssueLinks>


Tags: jira-server

server
Why i can't access this side bar feature
Asked by Romy Kinobi:

Dear Team,

I am currently unable to access the relevant systems, and I believe this issue might be due to the inactivity of my old colleague's email account. Please refer to the attached screenshot for details.

![image (73).png](https://community.atlassian.com/t5/image/serverpage/image-id/328884iDFF75F473589E53F/image-size/large?v=v2&px=999 "image (73).png")![image (72).png](https://community.atlassian.com/t5/image/serverpage/image-id/328885i622A3A8839E2CCF6/image-size/large?v=v2&px=999 "image (72).png")the creator is now inactive


Answers:
author: Jack Brickey
body: Is it possible this project is in the trash or archived or are you able to access from the Projects menu item? Can you navigate to the Permissions section an inspect your permissions?


Tags: cloud

jira-cloud
some users getting pop up of user doesn't have the set security permission
Asked by Ayush Pathak:

Some users encounter an error when attempting to create an issue, indicating that the user has not set the issue security permission. Despite being added to a specific role, the project is not linked to any issue security scheme. Why might this error occur?  
![image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/328879iC1DFB87BAE01E8B5/image-size/large?v=v2&px=999 "image (1).png")


Answers:
author: Pavol Go?al
body: Hello [@Ayush Pathak](/t5/user/viewprofilepage/user-id/5479949)

when creating an issue, the "Security level" field is probably expected to be set. The error indicates, that the user does not have a specific permission called "Set Issue Security".

Try to verify who is allowed to set the security level in the permission scheme and check it the user has this permission.

![Issue security permission.png](https://community.atlassian.com/t5/image/serverpage/image-id/328889i6498ED173BDDA227/image-size/large?v=v2&px=999 "Issue security permission.png")

comments: author: Ayush Pathak
body: So after adding that member or group that particular member belongs to in this it will prevent the issue? but my concern is why out of sudden this issue is occurring because it wasn't previously.![Screenshot 2024-06-10 at 4.34.09 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/328893iD2ED45BD2DF2ED18/image-size/large?v=v2&px=999 "Screenshot 2024-06-10 at 4.34.09 PM.png")


author: Ayush Pathak
body: [@Pavol Go?al](/t5/user/viewprofilepage/user-id/5495632)


author: Pavol Go?al
body: If a "Security level" field is expected to be set when creating an issue (the field is available on the create screen), then the user must have the "Set issue security" permission. Adding this permission to a user or group or project role (or any other options in permission scheme) will allow user to set this field and prevent the error.

There might be several reasons why the error did not occur before:

1. "Security level" field was not present on the create issue screen. So no need to set its value.
2. "Set issue security" permission was modified.
3. Different permission scheme was associated with the project.
4. Maybe all users, that created the issue, had the permission.
5. ...


Tags: cloud

jira-cloud
Backlog items are displaying wrong estimation fields
Asked by Arseni Varabei:

Hello!

I've faced the problem with card layouts on a board. If a task doesn't have any tracked time, it displays estimation in Story Points. As soon as it gets any tracked time in it, it starts to show Remaining time instead of Story points.

I need everything to be estimated (displayed) in story points and not in 'Remaining time'

has anyone faced such issues before? How can I solve it?

Thank you!


Answers:
author: Fazila Ashraf
body: Hi [@Arseni Varabei](/t5/user/viewprofilepage/user-id/5516892)

Welcome to community!

Is this a team managed project or company managed project?

Can you check what is set as estimation statistic in your board and also whether time tracking is enabled -\> <https://support.atlassian.com/jira-software-cloud/docs/configure-estimation-and-tracking/>


Tags: cloud

jira-cloud
Basic Auth stopped working for atlassian.net few days ago
Asked by Akshay Somvanshi:

Hi,

I have already generated API token in Jira by following [these steps](https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/).  
Then followed [these](https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/#supply-basic-auth-headers) steps to setup basic auth header.

This worked and then it suddenly stopped working few days ago.

Below is code

```
token = Base 65 encode of email:API token
headers = {'Authorization': token}
response = requests.get(https://XXXXXX.atlassian.net/rest/api/2/search?jql=project=PROJECTNAME AND status="Waiting for support", headers=headers, verify=False)
```

Error received:

"The value 'PROJECTNAME' does not exist for the field 'project'."

Error code: 400

Can you please help if something has deprecated/changed?

Regards,

Akshay


Answers:
author: Fazila Ashraf
body: Hi [@Akshay Somvanshi](/t5/user/viewprofilepage/user-id/5516880)

Welcome to community!

Can you verify whether the PROJECTNAME mentioned actually exists with the same name and the account has access to browse the issues in the project?

comments: author: Akshay Somvanshi
body: Hi [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419)

PROJECTNAME is just a placeholder as I don't intend to disclose the details. The project does exist since 1 year in system.

I have below permissions which also have not changed since project is created.

\* Administrators

\* Service Desk Collaborators

\* Service Desk Customers


author: Fazila Ashraf
body: What you mentioned is the role and not necessarily they all have the permission.

The account on which the API token is generated, can you verify whether the account can search this JQL in the browser (outside the script) ?


author: Akshay Somvanshi
body: Can view the tickets in Jira. Attaching screenshot for reference.

![Jira screenshot.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/328916i6B948EFEE6C8AFF2/image-size/large?v=v2&px=999 "Jira screenshot.jpg")


author: Akshay Somvanshi
body: Hi [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419)

The issue is that URI was changed by admins and I was not informed.

After changing URI it worked.

Thank you for the support.

Regards,

Akshay


Tags: cloud

jira-service-management

jira-service-management-cloud