youngmon/atlassian-qna huggingface dataset:
Re-numbering - deletion of a page version
Asked by Rab?tje:

![screenshot.PNG](/t5/image/serverpage/image-id/152195iF11FA9B709D09686/image-size/large?v=v2&px=999 "screenshot.PNG")

Dears,

I have been working with confluence for a while now. Each time when there was the necessity to delete a page version the re-numbering worked perfectly fine as I wanted it to. (Confluence Server 7.10.2) - see screenshot above.

Parallel, I started working for a subsidiary company which uses its own Confluence server licence (Confluence Server 7.11.1). Within this environment the process described above does not work! When deleting a page version there is no re-numbering, e.g. there are two versions, I am deleting version 1. Leftover is version 2, normally it should renumber to version 1.

I have been granted admin rights for both licences.

Comala document workflow is implemented, but was shut off in order to be able to delete page versions.

Has anyone experienced an issue like this? Are there any setting which could be adjusted?

Regards,

Stef


Answers:
author: Dominic Lagger
body: Hi [@Rab?tje](/t5/user/viewprofilepage/user-id/4485280)

I just tested this with version 7.4.9, and this works for me.

Try in safe mode to ensure, no app is causing this behaviuor.

* [Safe Mode](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html)

Let me know if it helped

Regards, Dominic

comments: author: Rab?tje
body: Dear Dominic,

yes, that is what confuses me.

I have one instance where it works and one where it doesn't .

Many thanks for you suggestion! Unfortunately, it didn't work.

Do you have any other idea ?

Regards, Stefanie


author: Dominic Lagger
body: I'm sorry, then I do not have any ideas.

I would suggest you to contact the support

<https://support.atlassian.com/contact/#/>


author: Rab?tje
body: OK. Thanks!

Unfortunately a personal contact to Atlassian is not possible, due to it being "only" the small (starter) licence.

I will keep trying.

Have a great weekend!


Tags: confluence-server

server
Native archiving function in the cloud - how to archive automatically sub-pages
Asked by Sylvia Mader:

Dear all,

We have just tested the native archiving function in the Confluence Cloud and noticed that there is no option to also archive all sub-pages (children) of a certain Confluence page you want to archive. On the contrary, the system tells you that sub-pages will not be archived.

Are you planning to enhance this functionality in Confluence Cloud? Usually, when you decide to archive a Confluence page, you would also like to archive all sub-pages. It would be perfect if this structure was reflected also in the archive just like in the App "Better Archiving for Confluence" which is not available in the Cloud.

Thank you very much for your feedback.

Best,

Sylvie


Answers:
author: Brant Schroeder
body: [@Sylvia Mader](/t5/user/viewprofilepage/user-id/4471309)

There is a feature request for this functionality. I would recommend voting for the issue <https://jira.atlassian.com/browse/CONFCLOUD-72423>


Tags: archive

cloud

confluence-cloud
How to revoke some permission from user in a space through java
Asked by neetubhatt:

I want to revoke some permission from a user in a space but not able to find a way that works .

1. when iam trying with removeallpermission then all the access of user is revoked , sometime the user is deleted from his own space .

2)I have tried

SpacePermission spacePermission = SpacePermission.createUserSpacePermission(SpacePermission.EXPORT_SPACE_PERMISSION,space,user);  
spacePermissionManager.removePermission(spacePermission);

but this is also not working and making no change in permissions.


Answers:
author: neetubhatt
body: List\<SpacePermission\>permissionsVal= space.getPermissions();  
for(SpacePermission permission:permissionsVal){  
if( permission.isUserPermission()){  
User user= permission.getUserSubject();  
if(permission.getType()=="EXPORTSPACE")  
{  
permissionsToRemove.add(permission);  
}}}

I have tried it this way and its working fine to remove permission for user from a space .

comments: author: Kishan Sharma
body: Great, thanks for sharing!


author: Kishan Sharma
body: Hi [@neetubhatt](/t5/user/viewprofilepage/user-id/486550) Have you tried below interface?

void **removeAllUserPermissions** ([ConfluenceUser](https://docs.atlassian.com/atlassian-confluence/5.6.6/com/atlassian/confluence/user/ConfluenceUser.html) user)

Link[here.](https://docs.atlassian.com/atlassian-confluence/5.6.6/com/atlassian/confluence/security/SpacePermissionManager.html#removeAllUserPermissions(com.atlassian.confluence.user.ConfluenceUser))

comments: author: neetubhatt
body: yes I have tried with removeAllUserPermissions but it deletes user from space which i dont want .
Content disappears when trying to edit page
Asked by Martha Ciobaniuc:

When I try to edit this page <https://beameryhq.atlassian.net/wiki/spaces/EN/pages/edit-v2/805077079> I see the content loading for a fraction of a second and then a blank page. All the content is gone. There is nothing to edit.

Any thoughts on what might be causing it? Thank you.


Answers:
author: Jessica
body: Hello Martha,

I hope you're doing well!

If there is content on your published page, but it is blank on the draft, it is possible that the content from the draft was deleted for some reason, but not published.

An easy way to confirm that is by checking the "**Revert to last published version**" and see if there was any removed content that was on draft there.

To get there on the new editor, you can click on the "**...** " next to the publish button and find the "**Revert to last published version**" at the end of the list.

In case there is nothing in there, would you be able to check with your **site-admin** to open a support ticket with us at <https://support.atlassian.com/contact/>?   
We would love to check what is going on there, but we would need your administrator's approval on the support ticket, then we would be able to investigate why this happening on your page. :)

Hope that helps! But don't hesitate to get back here if there are any concerns yet, Martha.  

Jessica


Tags: cloud

confluence-cloud
Browser detection with notification?
Asked by DKB Service GmbH:

Hi,

we know that the InternetExplorer (Not Edge) ist not the best way to access Jira\&Confluence etc. and also Internet Explorer 11 is no longer supported.

<br />

But. In our company the internet Explorer iss still avriable for using by employees.

So iss there a way to make a Browser - detection by Jira/Confluence and if the IE iss detectet, a Notification with an Info for the user "like wrong browser" comes up


Answers:
author: Brant Schroeder
body: [@DKB Service GmbH](/t5/user/viewprofilepage/user-id/311149) You could do something like this <https://stackoverflow.com/questions/348202/display-a-message-when-a-browser-is-unsupported> and add it to the announcement banner in Jira and the custom HTML in Confluence.


Tags: confluence-server

jira

server
expand Macro move to the bottom inside bullit list
Asked by Bert Berkers:

Hello,

I want to convert to the new version. I walk to a problem. In the old version I used a lot of expand macro within the Bullet Lists and Numbered lists. In the new version I only can put the expand boxes below thos lists. Is there a solution for this?

Thank you.

Best regards, Bert


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Bert Berkers](/t5/user/viewprofilepage/user-id/2373747)

Is this what you are looking for?

![expand.png](https://community.atlassian.com/t5/image/serverpage/image-id/160944i5FBCEBF6A3D5DB76/image-size/large?v=v2&px=999 "expand.png")

I created an expand macro, and inside this expand box I can add bullets and numbering pretty easy.


Tags: cloud

confluence-cloud
How to retrieve deleted space by mistake
Asked by syaka hong:

The space was mistakenly deleted due to not carefully confirmed, and space admin has resigned.

How to find the space that was deleted by mistake in this case


Answers:
author: Suvradip Paul
body: Hi [@syaka hong](/t5/user/viewprofilepage/user-id/4484939) ,

Thanks for posting and welcome to the community.

It's sad to hear but unfortunately there is no way to retrieve the deleted space, it's always better to archive if you are not 100% sure to remove the space.

I am not sure Atlassian Support - <https://support.atlassian.com/contact/> can help but could you please check once with them if they can help in this case of accidental deletion?

Cheers

Suvradip


author: Vikrant Yadav
body: Hi [@syaka hong](/t5/user/viewprofilepage/user-id/4484939) Unfortunately there is no way to restore a space in Confluence Cloud.
> Deleting a space is immediate and permanent! There is no Trash from which a deleted space can be retrieved, and no way to restore a space or its content once it is deleted.

<https://support.atlassian.com/confluence-cloud/docs/delete-a-space/>

Thanks

comments: author: syaka hong
body: Thanks friend.


Tags: cloud

confluence-cloud
Confluence page style not reflected in Help Cebntre
Asked by Anthony R:

Hi Folks,

++**Newbie here**++

I'm trying to understand why a Confluence page style template that looks just the way I want it in Confluence is not applied when a user sees that same page through my JSM Help Centre.

In Confluence my page looks like this

![Page appearance in Confluence.png](/t5/image/serverpage/image-id/152132i45108C0C800AEE0D/image-dimensions/256x251?v=v2 "Page appearance in Confluence.png")

Vs page appearance in my JSM Help Centre  
![Page appearance in Help Centre.png](/t5/image/serverpage/image-id/152133iCDACA73222ABA2DC/image-dimensions/319x214?v=v2 "Page appearance in Help Centre.png")

The way the images are out of alignment is really messing with my UX

Any tips or suggestions would be much appreciated.


Answers:
author: Brant Schroeder
body: [@Anthony R](/t5/user/viewprofilepage/user-id/4291231) How are you applying the formating? Have you tried inspecting the elements in the browser to see how it displays in the service desk vs confluence?


Tags: cloud

confluence-cloud

jira-service-management
How do I get a user's name or email from a `userkey` generated by the @mention macro?
Asked by Bing Wu:

I use REST API to download existing Confluence pages, then parse out @mentions. They appear like this in my page:

```
<ac:link><ri:user ri:userkey="abcdefghi039387472" /></ac:link> 
```

How can I map the alpha-numeric value in the quotes to either user name or email address?

I looked all over the place for an answer but it didn't seem possible at the moment. Is it really so?

Is there a way to import our user data than we resolve the \`userkey\` value locally?

Thanks,


Answers:
author: Bing Wu
body: Update - got the following answer from Atlassian support:
> With the approval of a **site admin** I can provide you with a data dump that contains all of the userskeys, Atlassian Account IDs and their emails. There is not a way where you can get all of this information on your own. As only support can translate the Atlassian Accounts into eMail addresses in a data dump.


author: Benjamin
body: [@Bing Wu](/t5/user/viewprofilepage/user-id/4006848)

I don't believe this is possible. As there's been updates to the API to keep confidentiality.

Here's the link about the rest API:

<https://developer.atlassian.com/cloud/confluence/deprecation-notice-user-privacy-api-migration-guide/>

comments: author: Bing Wu
body: I have filed a request with Atlassian support to get a definitive answer.

I am not following the confidentiality reasoning. The user name is visible on the page where my API user has READ permission. I don't understand why the same API user, using a Token via an API call, somehow cannot access the same information.


author: Logan McGhee
body: [@Bing Wu](/t5/user/viewprofilepage/user-id/4006848) I came across this message (and several other threads) as the result using this confluence api sdk via npm: <https://www.npmjs.com/package/confluence-api>  

**WORD OF WARNING** : this package has not been updated in 3 years, and as a result, does not provide information that users might find relevant. For example, the issue I encountered was that the package's confluence.getContentByID function returns the content with the expander **body.storage** (and does not allow the user to change this) -- this returns the stored version of the page, which differs from what you would expect to see, and still returns the ***outdated, deprecated ++userkey++*** , however using the expander ++**body.view returns accountID**++, which is still usable.

If you are seeing this, please make sure you are getting the content with body.view and not body.storage. Don't waste the same time that I have on this issue.


Tags: cloud

confluence-cloud
Adding a function to Butler
Asked by Kimberly Pulito:

Is there anyway to have all the checklist on the board reset on a certain day/time? I'm not seeing anything like that under the calendar option.


Answers:
author: Katrin Anger
body: [@Kimberly Pulito](/t5/user/viewprofilepage/user-id/3197173)

Hi Kim, Butler is still in development mode. If you have of a feature that you would like to have added, you can create a feature request quite easily:

Open Butler. Click on the 3 dots on the top right corner of the window. Click on Feature Request.

That's the best way to proceed.


Tags: butler
Is there a commercial support source that can log in to help me in real time?
Asked by Tom Valeri:

Have been going back and forth with TRELLO for a month. I'm the only person using the application. (single person no teams) I seemed to have lost my subscription after paying the annual fee. I cant use or find the account attached to the subscription and don't have power ups.

Looking for someone to help in real time. Maybe log in to my computer remotely.

Thanks


Answers:
author: marc -Collabello--Phase Locked-
body: [@Tom Valeri](/t5/user/viewprofilepage/user-id/3196971)That's bad luck! I'd recommend to get the payment details, and with these contact Trello support. Trello support should be able to sort out to which email account the payment is connected to. Once you have this email account, you can do a password rest and regain access.
Error activating Bigpicture for Trello
Asked by Valeria Forte:

I already added Bigpicture (I can see it in my menu bar) but when I try to see my cards in a Gantt Shape I get a "Let my in" error message (see photo attached for more info).

Am I missing another configuration? Is related to grou visibility?

Thanks![BigPicture error.JPG](/t5/image/serverpage/image-id/54862i52E0B14156CC1953/image-size/large?v=v2&px=999 "BigPicture error.JPG")


Answers:
author: Torben_trello
body: Has the Power-Up already been launched by the team admin as mentioned in the message? If that is the case, I'd recommend checking with their support team directly: <https://softwareplant.com/trello/>
Checklist no longer resets after copying card.
Asked by Rob Briggs:

Up until last week when I copied a card with a checklist, the checklist reset itself. Now when I copy a card I have to manually uncheck each box. Has something changed?


Answers:
author: Torben_trello
body: Yes, we are working on checklists on our end and what you see is currently expected behavior. But we welcome any feedback in regards to this.

comments: author: Rob Briggs
body: My feedback is I hope you can get this feature back to how it was with checklists resetting after copy. Thank you.


author: Ken
body: I would also like to request the former behavior. The checklist resetting is what I would expect to happen, and it's how I currently use the copy function.


author: Ivo Fokkema
body: Same here :) I assume you changed it because users requested it; in that case making it an option somewhere would be great, so we can revert its behavior. The option could be account-wide, board-wide, or card-specific, I'm OK with anything.


author: Ivo Fokkema
body: I have the same problem, it's intensely annoying as my checklist has 30 items and I need to uncheck all checked items whenever I copy the card. The "workaround" could be to keep an unchecked template copy of that checklist that you can copy every time, but that's also annoying for me since my checklist evolves while in use (I edit, resort or add/remove items frequently), and I don't want to have to do that on the template copy as well.
Separating rules between boards with Butler power up?
Asked by Kevin K.:

Hello all

I am using the free version of Trello. I have created a team and 2 boards. I am using the first board for overall project management and the second board for resource-specific subtasks. Everything is working great with one exception - Butler rules are applying to both boards. I am able to create board-specific board and card buttons (one each per board), but I can only create one rule between the two boards. I thought maybe I had selected an option to apply the rule to both boards so I deleted the rule and rebuilt it but it did the exact same thing. Is this intended behavior or have I found a bug?


Answers:
author: Katrin Anger
body: [@Kevin K.](/t5/user/viewprofilepage/user-id/3195939)

Hi Kevin, the [official guideline](https://help.trello.com/article/1181-butler-features-and-quotas) says with a free Butler account you can create 1 card button, 1 board button and 1 rule per board.

If this isn't the case for you, I suggest you contact the support directly and point out how it behaves on your end: support@trello.com.

comments: author: Kevin K.
body: Hi Katrin

I had read the guidelines, which suggested to me I should be able to create 1 rule per board but that's not the behavior I'm seeing. I will contact support - just thought maybe I'd check here first in case I did something dumb ;)

Thanks for the reply!


author: Alex B
body: [@Kevin K.](/t5/user/viewprofilepage/user-id/3195939)

Hi Kevin, did you get any resolution from contacting support. I have the same issue and I've contacted support but I haven't had a response regarding the 'per board' guidelines.


Tags: butler

rule
Moving cards between cloumns
Asked by Teresa Belmont:

We are trying to improve workflow and where a project is in the process - prep phase, under construction phase, advertising phase, completion phase - etc. So my question is will those who are assigned to the card be notified when a card moves to another column. Our problem is people are not checking in and need reminders. Thanks


Answers:
author: Iain Dooley
body: [@Teresa Belmont](/t5/user/viewprofilepage/user-id/3008891) you can do this with the Butler powerup, for example creating a command like:

When a card is moved to list "Blah" post comment "@username You need to take action on this!"

comments: author: Teresa Belmont
body: Thank you.
Finding due dates with the funnel
Asked by Sherri Wilson Johnson:

I used to be able to click a funnel on a Trello board and find cards that were due the same day, same week, or overdue. I am no longer seeing the funnel. Is this feature gone? Thanks!


Answers:
author: Jennie Johnston
body: I have the same problem-no more filter button. I do not have a "search cards" bar. I needsssss to filter!

comments: author: Sherri Wilson Johnson
body: I am so dependent on that filter!


author: Iain Dooley
body: [@Sherri Wilson Johnson](/t5/user/viewprofilepage/user-id/3195806) do you mean filtering?

<https://help.trello.com/article/787-filtering-cards-on-a-board>

The Trello team are currently running an interface experiment which renames the "filter" function in the menu as "search cards". The functionality is still the same, and it's not to be confused with the search bar at the top which searches across all boards (even though you would be forgiven for confusing the two if they're both called "search" ;)

comments: author: Sherri Wilson Johnson
body: Right. I do not have a filtering button. And I used to have an icon that looked like a funnel but it's gone now. Thoughts?


author: Iain Dooley
body: [@Sherri Wilson Johnson](/t5/user/viewprofilepage/user-id/3195806) [@Jennie Johnston](/t5/user/viewprofilepage/user-id/3197681) the functionality hasn't changed it's just labelled differently


author: Sherri Wilson Johnson
body: I did not have the search cards feature last week but it's there now!! Thank you!
Unable to login with email
Asked by Srikanth Raj:

I have two trello accounts (office and personal ) , for personal trello account i use login with google , for office account i user email id and password , iam unable to login with my office account in chrome but my personal account is logged in successfully . help me to resolve this problem


Answers:
author: Torben_trello
body: Please reach out to trello.com/contact with the email in questions so we can take a look.
Instagram posts- how to make them look good inside Trello
Asked by Beatrice Rhodes G de V:

Hi,

I want to be able to make my Instagram post inside Trello.

I saw someone use space tab and jump up and down on the card page but I can't.

I can't use space and I can't change anything- if I wanted to prep to post for a Facebook post, not Instagram- with heading and bold text etc.

Any advice please.

Kind regards,

Beatrice


Answers:
author: Beatrice Rhodes G de V
body: I find it! Under description- I write it in words and then paste it into description and it all looks good!


author: Jon
body: You can download and use this [free app](https://honistaap.pro/) to make your posts look professional.


Tags: social-media
I cannot have Butler to create cards the way i need.
Asked by Gilles Prevotal:

Hey there, any help accepted !

I enabled this command 3 days ago, and hoped the card would be created at 00:01 on thursday, and would be due on 06:00 pm.

"

every thursday, create a new card with title "Mow the lawn" in list "EN COURS" and set due in 1 hours at 6:00 pm

"

The card was created around 3am ( attached ) which is not very important as long as the day of the week is correct.

It is round 9am here in France.

![b.png](/t5/image/serverpage/image-id/54730i9CB4075AEC9E8020/image-size/large?v=v2&px=999 "b.png")

But, more serious, the due time is wrong.

![Capture d?e?cran 2019-05-16 a? 08.36.51.png](/t5/image/serverpage/image-id/54727i57B78D35A47CF1BC/image-size/large?v=v2&px=999 "Capture d?e?cran 2019-05-16 a? 08.36.51.png")

Not all 06pm.

1) I am pretty sure i did smthg wrong, but cannot tell what.

2) In the Power Up dialog assistant, when setting a due date and time you always end getting an order with smthg like (and set due in 1 hours at 5:30 pm) , but i cannot even understand what it means because it is either antinomic or useless ? !

Does it mean the due date will be set only one hour after the card is created ? What is the use ?

Does it mean smthg else ?

Can you set a due date in another way ?

Thank you for your responses, and have a good day !


Answers:
author: Katrin Anger
body: [@Gilles Prevotal](/t5/user/viewprofilepage/user-id/1202606)

Hi Gilles,

you are right, the options for setting up the due time is confusing.

Can I ask you to set it up this way and see what happens:

"... and set due in 0 hours at 6:00 pm"

I suspect that setting something due in 1 hours and then also adding a time stamp to it causes an error, but so far I am also just guessing. Let's iterate how to make it work, ok?


Tags: butler