youngmon/atlassian-qna huggingface dataset:
How do I remove the purple help screen?
Asked by Kelly Gurr:

This purple help screen is really annoying and covers text. Anyone know how to remove? I have googled and cant find anything.

![Screenshot (1).png](/t5/image/serverpage/image-id/61090i875534F6A2BCD5C9/image-dimensions/309x174?v=v2 "Screenshot (1).png")


Answers:
author: Kelly Gurr
body: Thank you. After two weeks I finally saw the X in the top right hand corner. All gone now.

comments: author: Charles Mutunga
body: I clicked on the white X at the top RHS corner. It opens a drop down menu

I have just wasted 15 minutes trying to rid of this screen.


author: Gregory Ruth
body: I have some users that aren't great with computers using the confluence wiki that are absolutely crippled by this ridiculous purple box. I cannot believe that it was implemented so poorly that it doesn't adjust for screen resolution.

<br />

This should be a simple fix--atlassian should just get done-- not a chore for me to try to help someone learn zoom in their browser.


author: Avinoam
body: Hi all!

To add some more color on the logic of the editor onboarding help - it will actually stay there until you X it out. Sometimes depending on your screens resolution the help menu is too big and you can't see the X icon. Simply zoom out a bit on your browser and you should be able to dismiss it!

Thanks,

Avinoam


author: Stephen Sifers
body: Hello Kelly and welcome to the Community!

The purple sidebar menu that is within your screenshot is the new editor help menu to assist with coaching you through using the new editor. With this said, that menu should go away after you've used the editor itself a couple of times. It's intended to be an assistant to ensure you understand some of the changes which come with the new editor.

Additional information on the new editor can be found at [Confluence Editing Improvements.](https://confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html)

If the assist menu is not going away, please reach back out and let us know.

Regards,  
Stephen Sifers

comments: author: Charles Mutunga
body: It might or might not be be a wonderful and useful menu but there also needs to be a simple and straight forward way to remove it. As it is it's like it's being forced down on me. Poor UX


author: Charles Mutunga
body: It is not going away, I have now used 15 minutes of my time and prefer not to use another 30 "reaching out". I'll move to Notion or Google docs for now


Tags: cloud

confluence-cloud
New variables in new templates.
Asked by duc.lu:

Hi, I'm trying to create my own template with this [instruction](https://confluence.atlassian.com/confcloud/blueprints-and-user-created-templates-724764985.html?_ga=2.134285876.47292448.1563771357-1198789362.1560131695&_gac=1.224794216.1560851098.Cj0KCQjwl6LoBRDqARIsABllMSZlBhfyooLIreotMw8eIaOcltMjmcnv-GrFbvuJxL1_-cJ67qWkyCQaAtKZEALw_wcB "instruction"). There is a problem when I try to create a variable.   
![1.JPG](/t5/image/serverpage/image-id/61070i965BB4435B70B2D1/image-size/large?v=v2&px=999 "1.JPG")![2.JPG](/t5/image/serverpage/image-id/61071iD97CB32749DAC604/image-size/large?v=v2&px=999 "2.JPG")![3.JPG](/t5/image/serverpage/image-id/61069i85B912CF69836D00/image-size/large?v=v2&px=999 "3.JPG")After saving the template, this is what it looks like in the space setting

![5.JPG](/t5/image/serverpage/image-id/61074i3F114C50464B301A/image-size/large?v=v2&px=999 "5.JPG")Then I go to create a page with that template, but there aren't any param that is promoted to be filled, it leads me directly to the editing page.   
How can I make it lead to a param box like this

![6.JPG](/t5/image/serverpage/image-id/61076i37F754312F21792A/image-size/large?v=v2&px=999 "6.JPG")


Answers:
author: Shannon S
body: Hello there,

Welcome to Atlassian Community. It's nice to meet you.

I believe you've run into the following bug:

* [CONFCLOUD-65790](https://jira.atlassian.com/browse/CONFCLOUD-65790) *Not possible to populate variables on the new editor*

A fix is nearly complete, but we noticed some issues in the last review and are addressing that at the moment. Please watch the bug and you will be updated of any further progress.

Thank you for your understanding.

Regards,

Shannon


Tags: cloud

confluence-cloud

template
cannot renew license
Asked by Slave Trajanoski:

I get error message after copying license text:

The following error(s) occurred:

* Input length must be multiple of 8 when decrypting with padded cipher


Answers:
author: Ismael Jimoh
body: <https://confluence.atlassian.com/confkb/error-when-entering-license-key-228066003.html>

This should help.


Tags: confluence-server

server
The articles I created in Confluence are not presented in the knowledge base
Asked by toopdmhelp@se.atlascopco.com:

Hi,

We ave Jira Service Desk (8.2.3) linked to Confluence (6.15.7).

But when we create articles in Confluence, they are not presented in the knowledge base.

When I create a ticket, no related articles are available.

Did we do something wrong when installing Jira and Confluence?

![2019-07-22_11-25-45.jpg](/t5/image/serverpage/image-id/61081i4F626757B502CBE7/image-size/large?v=v2&px=999 "2019-07-22_11-25-45.jpg")


Answers:
author: Jan-Peter Rusch
body: Hi,

make sure your articles are created in the Confluence space linked to your service desk project. Did you configure request type specific labels for pages to be searched \& displayed?

Make sure your articles are not restricted, the space is accessible by anonymous \& the articles you create are not restricted by a parent page in the page hierarchy.

Best

JP

comments: author: Thomas Deiler
body: Dear [@Jan-Peter Rusch](/t5/user/viewprofilepage/user-id/502319) ,
> .. the space is accessibly by anonymous ...

this is not true, see [this article](https://confluence.atlassian.com/doc/give-access-to-unlicensed-users-from-jira-service-desk-829076204.html "Give Access to Unlicensed Users from Jira Service Desk").

So long

Thomas


author: Jan-Peter Rusch
body: Indeed, you're right. Anonymous access is not needed. But the space must be enabled from the JSD project to be used as a knowledge base.

JP


author: Thomas Deiler
body: See my upper post.


author: toopdmhelp@se.atlascopco.com
body: Thanks both.:)


author: Thomas Deiler
body: Dear [toopdmhelp@se.atlascopco.com](/t5/user/viewprofilepage/user-id/3478523) ,

are you logged in as a "customer"? I ask because you checked "Only licensed users ...".

So long

Thomas

comments: author: toopdmhelp@se.atlascopco.com
body: Hi Thomas,

I logged in as admin and create pages in Confluence. Then I create a ticket to see if related articles are presented.

I'm not sure how to use Confluence yet. I set Anonymous Acess to "Can use" and now it seems that the pages I create are visible in the knowledge base.

I still try to figure out how Confluence works. There are a lot of parameters to configure:)

Do you have som advice, guide of video on Youtube that could be usefull for me?


author: Thomas Deiler
body: Dear [toopdmhelp@se.atlascopco.com](/t5/user/viewprofilepage/user-id/3478523) ,

you do not need to allow anonymous access.

JSD is unlocking the feature 'Unlicensed User Access' when connected to a Confluence. So even with a starte license of JSD and Confluence you could make hundreds of "customers" view articles from the space connected to a JSD project.

You need to:

* Connect JSD with an Application link to Confluence
* assign one Space of Confluence to the JSD project
* Allow "All active users and customers ..."
* Check if [any active user can views this space](https://confluence.atlassian.com/doc/give-access-to-unlicensed-users-from-jira-service-desk-829076204.html)

So long

Thomas


author: toopdmhelp@se.atlascopco.com
body: Thanks Thomas:)


Tags: confluence-server

server
Where to store Task Lists
Asked by Francis:

We use Confluence and Jira.

When we have a meeting we keep the meetings notes in Confluence - and also the TODOS. Which is not optimal, because there is no proper way to track TODOs in Confluence.

Jira would be perfect for this, but is not the right place for meeting notes.

Best would be a mix of Confluence and Jira.

What is your solution for this problem?


Answers:
author: Ollie Guan
body: Hi [@Francis](/t5/user/viewprofilepage/user-id/3502033) ,

Task List and Task report macros are provided in Conflunce, which can be used for simple task tracking.

If you need something more complicated, you can create an instance directly in Jira and display it via the Jira issue filter macro in Confluence.

![stp.png](https://community.atlassian.com/t5/image/serverpage/image-id/61082i329F926ECA51152C/image-size/large?v=v2&px=999 "stp.png")


author: Jan-Peter Rusch
body: Hi,

it all depends, if all your meeting participants can and do use Jira or not.

If everybody uses Jira, create JIra issues in an open ToDo project (One issue type ToDo, simple workflow Open-\>Done, read/writeable for everyone)

If you are split up having Jira \& non JIra users (eg. external consultants etc.) you'll have to mix up Jira issues \& Confluence tasks.

There is one app on the marketplace able to display Confluence tasks \& Jira issues in one report (TaskOne). We use it for exactly this use-case.

Best

JP


author: Francis
body: My approach would be to create **one Confluence page** plus **one Jira Issue** per meeting.

In Confluence I keep the meeting minutes and create a link to the Jira Issue.

Every time a TODO is identified I create a Sub Task in the linked Jira Issue.

How does that sound?

comments: author: Dominic Lagger
body: If this works for you and you are happy with it, it sounds great :)

These "workarounds" have to work for those people, who have the "problem". I can't say yes, thats good for you :-)

From the technical view, this should work.

Regards

Dominic


author: Dominic Lagger
body: Hi [@Francis](/t5/user/viewprofilepage/user-id/3502033)

I agree with you.

You can track the tasks in confluence in your profile, as described [here](https://confluence.atlassian.com/doc/add-assign-and-view-tasks-590260030.html#Add,Assign,andViewTasks-Viewtasks).

What works well for us is this use case:

* Create the meeting page in confluence
* Add tasks with the link to the jira item (Any task, even if it's really small)
* from this moment on, the task will be tracked in jira and confluence doesn't matter anymore.

Hope that helped.

Regards

Dominic


Tags: jira
File-Encoding
Asked by Samuel Pernthaler:

![Unbenannt.PNG](/t5/image/serverpage/image-id/61058i52CA9BA0C1221D59/image-size/large?v=v2&px=999 "Unbenannt.PNG")

On my Confluence always appears this error and I don't know how to fix it, anyone an idea how to fix it?


Answers:
author: Aleksandr Zuevich
body: Hi Samuel,

Have you checked your Confluence encoding (<https://confluence.atlassian.com/doc/configuring-character-encoding-174010.html>)?

comments: author: Samuel Pernthaler
body: Yes, there is selectet UTF-8


Tags: confluence-server

server
Confluence page creation using REST API fails
Asked by Sumit Ganjave:

Hi Team,

I am trying to create a confluence page using HTML content that has a table.

Page with simple table is getting created but when I use rowspan, it fails.

Below is the HTML table.

|-----------|----------------------------------------------|
| \<table\> |
|           | \<tr\>                                       |
|           | \<td\>                                       |
|           | \<strong\>Test class\</strong\>              |
|           | \</td\>                                      |
|           | \<td\>                                       |
|           | \<strong\>Test method\</strong\>             |
|           | \</td\>                                      |
|           | \<td\>                                       |
|           | \<strong\>Test Description\</strong\>        |
|           | \</td\>                                      |
|           | \<td\>                                       |
|           | \<strong\>Status\</strong\>                  |
|           | \</td\>                                      |
|           | \</tr\>                                      |
|           |                                              |
|           | \<tr\>                                       |
|           | \<td rowspan="2"\> ReferenceId 1 Test\</td\> |
|           | \<td\>dummyMethod1A\</td\>                   |
|           | \<td\>Dummy test method of AD\</td\>         |
|           | \<td\>Pass\</td\>                            |
|           | \</tr\>                                      |
|           |                                              |
|           | \<tr\>                                       |
|           | \<td\>dummyMethod1A\</td\>                   |
|           | \<td\>Dummy test method of AD\</td\>         |
|           | \<td\>Pass\</td\>                            |
|           | \</tr\>                                      |
|           |                                              |
|           | \<tr\>                                       |
|           | \<td\>ReferenceId 2 Test\</td\>              |
|           | \<td\>dummyMethod2A\</td\>                   |
|           | \<td\>Dummy test method of AD\</td\>         |
|           | \<td\>Pass\</td\>                            |
|           | \</tr\>                                      |
|           | \</table\>                                   |

Confluence version is 6.8.8

Thanks,

Sumit


Answers:
author: Kiran Panduga {Appfire}
body: Hi [@Sumit Ganjave](/t5/user/viewprofilepage/user-id/3501899) ,

Are you using the above HTML content in any macro ? How are you trying to add this to the Confluence page?

Thanks,

Kiran.

comments: author: Sumit Ganjave
body: [@Kiran Panduga {Appfire}](/t5/user/viewprofilepage/user-id/645618) Thanks for your response.

I am sending this as a content to confluence REST API, no macros are used.


Tags: confluence-server

rest-api

server
About plugin Confiforms
Asked by Dana Mukhtar:

Hello!

I must a create in confluence interface to download a file format csv, then it download to database in table. But i have got a problems. I don't find actually information about how to use Confiforms plugin in this situation. Would you help me to this situation?


Answers:
author: Alex Medved _ConfiForms_
body: You can enable export in the TableView macro by setting this parameter (I understand that you are showing your data in a table format, so I assume it is with ConfiForms TableView)

![enable-export.png](https://community.atlassian.com/t5/image/serverpage/image-id/61067iE45103F0BC58AEE7/image-dimensions/408x169?v=v2 "enable-export.png")


Tags: confiforms
How to create child pages in Global Template for Confluence
Asked by eshwar p:

Hi Team,

I am having a Design document for our process ,which consist of 20 pages in it . I would like create a template in the confluence for my Design Document .

Do we have process or methods to create all these pages in one space .


Answers:
author: EPS Software Engineering AG
body: Hi [@eshwar p](/t5/user/viewprofilepage/user-id/3498491)

Our Page Tree Creator app could be a solution for your requirement. You can find the [Page Tree Creator](https://marketplace.atlassian.com/apps/1214062/page-tree-creator-blueprint-creator?hosting=server&tab=overview) on the Marketplace. It allows you to create a multi page template.

Regards,  
Stephan (CEO of EPS Software Engineering AG, the vendor of the Page Tree Creator)

comments: author: kumar p
body: Thanks for your info

is it Space Tree creator or Page Tree creator app both are same ?   
Is it available for cloud version ?


author: Nic Brough -Adaptavist-
body: Not off-the-shelf, but there are macros in some apps in the marketplace, which, when added to a page template, will create child-pages when the main page is created, and can be used to create pages from templates recursively too.

comments: author: kumar p
body: Thank you for you info. if you are aware the app . can you please share me the name of it ?


author: Nic Brough -Adaptavist-
body: I've only ever used the macros in Themebuilder to do this - <https://www.adaptavist.com/doco/display/tb/Create+Child> specifically. I am sure there are others that do it.


Tags: atlassian-support
How do I add users to Confluence?
Asked by Adam Gee:

I have various members already on Jira, and now I want to transfer them over to Confluence as well. I can't seem to figure it out though, as the documentation always refers to the old design with a cog symbol \> user management. I cannot find this; it does say that I am an administrator so I should have this ability.

Checked both space settings and this other settings page. No user management section.

Thanks

![Screen Shot 2019-07-22 at 10.30.10 AM.png](/t5/image/serverpage/image-id/61035i6F2F284D44BBC917/image-size/large?v=v2&px=999 "Screen Shot 2019-07-22 at 10.30.10 AM.png")![Screen Shot 2019-07-22 at 10.29.22 AM.png](/t5/image/serverpage/image-id/61036iBB35337230EB5AEA/image-size/large?v=v2&px=999 "Screen Shot 2019-07-22 at 10.29.22 AM.png")


Answers:
author: Kiran Panduga {Appfire}
body: Hi [@Adam Gee](/t5/user/viewprofilepage/user-id/3110315) ,

In Atlassian Cloud instance, you need to click on Settings --\> User Management, as shown in the below screenshot.

![settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/61051i66E7CE0EEA4E0BC7/image-size/large?v=v2&px=999 "settings.png")

then, under SITE SETTINGS --\> Product access and then you can add the Groups which need access to the Confluence application.

![confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/61053i28D747F326BD0F5D/image-size/large?v=v2&px=999 "confluence.png")

I hope the information is helpful.

Thanks,

Kiran.


author: Sid
body: You can add JIRA for user management. Please follow this KB - <https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html>


Tags: cloud

confluence-cloud
Custom domain for confluence server apps running in same windows machine
Asked by mohayemin-iut:

I have Jira, BitBucket and Confluence servers installed on a windows machine. I access them from:

1. Jira - ip:9001
2. Bitbucket - ip:9002
3. Confluence - ip:9003

I have got domains setup for the apps and now need to connect them. Here are the domains:

1. jira.mydomain.com
2. bitbucket.mydomain.com
3. confluence.mydomain.com

All thee of these are pointing to the IP of the machine where the apps are installed. Note that the IP is publicly accessible.


Answers:
author: JP _AC Bielefeld Leader_
body: HI,

put a reverse proxy (Apache HTTPD or ngnix) in front of the apps.

<https://confluence.atlassian.com/kb/how-to-configure-outbound-http-and-https-proxy-for-your-atlassian-application-834000120.html>

Best

JP


Tags: confluence-server

domain

server
How do I show a tempo report on a confluence page?
Asked by Sushil Nachnani:

We are starting to use confluence as an intranet. Looking for a way to to automatically show the last month's timesheet summary on a team-space page. Do I need to use the tempo api and then create some kind of add-on/macro in Confluence?


Answers:
author: Fabian Lim
body: Hi [@Sushil Nachnani](/t5/user/viewprofilepage/user-id/1828307)

You may want to consider building the report with eazybi which has integration with tempo and then adding the eazybi jira macro.

Link: <https://docs.eazybi.com/eazybijira/data-import/data-from-jira-and-apps/tempo>

Thanks


Tags: api

confluence-server

report

server

tempo
Show attachments as links instead rather than an object
Asked by Chris Goulet:

Can't seem to figure out how to show attachments as a link rather than a large box/object.


Answers:
author: Bill Bailey
body: Just use the Insert Link button, then add or select your attachment.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/61106i75A03B8D3DD30B6A/image-size/large?v=v2&px=999 "image.png")


author: Chris Goulet
body: Thanks for the reply Laura. I'm aware of the "Attachments" macro. However, I'm looking to pick-and-choose which attachments on a page I want to display as a link or as an object (default setting).


author: Laura Campbell _Seibert Media_
body: Hi,

There's a macro called "Attachments" that lets you list the attachments of a page in a table format with links to the files.

Check out the Atlassian documentation: <https://confluence.atlassian.com/doc/attachments-macro-97911315.html>


Tags: attachment

cloud

confluence-cloud
Confluence - how to transfer data from xml to a new site?
Asked by Conjunct Consulting:

Hi,

We had been using Confluence for our Knowledge Management, however due to the cost of hosting, we decided not to continue. Since then we have learnt that we can cloud host with Atlassian for a doable amount.

The problem we now face is our data is held on a hard drive, I believe it's in the correct format, however, I cannot upload it directly to the new site I have created. Apparently, I need to download Confluence version 5.9.10 in order to do so. This is proving difficult as I keep getting an error message 'File viewer and investigator cannot open files in 'GenRandom167' format.

Any ideas?

Would be much appreciated as this is driving me insane.

Many thanks, Heather


Answers:
author: Shannon S
body: Hello Heather,

Welcome to Atlassian Community! It's nice to meet you.

I see that my colleagues Vikramjeet and Eric have been helping you get migrated over. Feel free to summarize here if anything in particular was most helpful, as it can help other users in the future if they have the same issue.

Regards,

Shannon


Tags: confluence-cloud
can I add DWG file from Autocad into Confluence?
Asked by Harshini T:

Is there any restriction on the file types we can to Confluence?


Answers:
author: Nic Brough -Adaptavist-
body: No, you can attach any type of file.

comments: author: Harshini T
body: thanks nic, how to retrieve and backup the files frequently??


author: Nic Brough -Adaptavist-
body: To "retrieve" them, click on them and Confluence will provide a download of the file.

For backing up, follow the standard Atlassian recommendations for backing up Confluence.


author: Harshini T
body: CAN'T WE an enitre space at a time? should we download them individually?


author: Harshini T
body: is confluence designed for enterprise content management or what is the main purpose that confluence is designed for?


author: James Dellow
body: [@Harshini T](/t5/user/viewprofilepage/user-id/3501317) Confluence is an enterprise wiki, which includes the ability to manage files (as attachments to pages). Attachments on the same page, with the same name are versioned. Confluence is also extendable and there may be existing apps (some free, others commercial) that can support your specific information management requirements. Check the marketplace <https://marketplace.atlassian.com/>

In respect to backup, you've indicated that are using Confluence Cloud - this is a managed service, so please refer to the following information about how Atlassian backup your content <https://confluence.atlassian.com/cloud/data-storage-faq-873871367.html#DatastorageFAQ-HowoftenisdatabackedupHowoftenisAtlassianClouddatabackedup?>

As [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) indicated, you are free to make copies of your site as required <https://confluence.atlassian.com/confcloud/create-a-site-backup-724765526.html> but this isn't intended to provide you with an automated backup (you are already paying Atlassian to do this for you).


Tags: cloud

confluence-cloud
removing a page when there is no "remove" action
Asked by Ann Rogers:

I created a project plan on accident and I am unable to remove it for some reason. There is no "remove" action. Any suggestions?


Answers:
author: Thomas Deiler
body: Dear [@Ann Rogers](/t5/user/viewprofilepage/user-id/3501189) ,

there is a permission you will require "Page Delete". Do you have it?

So long

Thomas

comments: author: Ann Rogers
body: I don't think I have that permission.


author: Thomas Deiler
body: Then you cannot delete. Either ask your site admin to remove the page for you or ask for that permission.