youngmon/atlassian-qna huggingface dataset:
I do not get email notifications when watching a thread
Asked by Nari Man:

Email is added to my Atlassian profile, I checkced all spam and not apma folders in my mailbox. I am watching the thread. (the eye says WATCHING).

I just do not get any emails.

Please help so I can actively participate in the community.


Answers:
author: Monique vdB
body: [@Nari Man](/t5/user/viewprofilepage/user-id/510244) sorry to hear that! Can you double check your notification settings[at this link](https://community.atlassian.com/t5/user/myprofilepage/user-id/510244/tab/user-subscriptions%3Anotification-settings)?

comments: author: Monique vdB
body: [@Nari Man](/t5/user/viewprofilepage/user-id/510244) I saw your note to Brant below and double checked on the back end: based on your settings you should be getting immediate notifications for replies in this thread.

I'm going to go ahead and email you so I can get the team to help troubleshoot.


author: Monique vdB
body: Testing a reply in this thread without an @ mention to see what happens.


author: Nari Man
body: I got notification email. Thanks


author: Brant Schroeder
body: Are you receiving other notifications now?


author: Brant Schroeder
body: [@Nari Man](/t5/user/viewprofilepage/user-id/510244) Is this on an Atlassian product or are you not getting Atlassian community notifications.

comments: author: Nari Man
body: Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) I am not getting the notification that you responded to my question here.

I do not get emails from Community.atlassian.com.

HAving said that, since last 3 days ago I have received 2 emails form other threads but I definitely did not get an email that you responded to this thread. I also did not get a notification that Monique responded to this thread. ![Screen Shot 2021-05-24 at 3.21.50 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/144616iFDC08E17DC14A769/image-size/large?v=v2&px=999 "Screen Shot 2021-05-24 at 3.21.50 PM.png")


Tags: feedback-forum
I am not receiving a password reset email or instructions for restoring access.
Asked by Sergei Kotov:

I was forced to create a new account to ask for help here. My old account is registered at altrui@mail.ru. When I try to regain access to it, I do not receive emails to this address.

The email administrator asked for a log or error code that appears when sending an email to me.

Thank you!


Answers:
author: Brant Schroeder
body: [@Sergei Kotov](/t5/user/viewprofilepage/user-id/4393720) Welcome to the community. Can you confirm that you are using the new account's email address when requesting the password? I will also escalate to Atlassian.

comments: author: Sergei Kotov
body: To restore access, I use the email that I indicated in the question (altrui@mail.ru). I have access to my mail, but no messages from Atlassian are coming to it. I am not using my current account email as I created it temporarily to resolve the issue. If possible, I would like to merge these accounts or change the email in the old account. Thank you!


author: Sergei Kotov
body: Problem solved. My email provider apparently blocked the ip for Atlassian email. Thank you! You can close the topic.


Tags: account

atl-rvw
Where to raise request to replace premium support user for atlassian
Asked by JIRA Plus at Volvo Cars Corporation:

Hi,

We are having premium support for 3 users in our team but one person is recently resigned and replaced by other.

Where can we request to change the account?

Regards,

Satya


Answers:
author: Daniel Eads
body: Hi [@JIRA Plus at Volvo Cars Corporation](/t5/user/viewprofilepage/user-id/721164) ,

I can see from your account details that you have 3 named contacts on your Premier Support license already. In order to switch out one of the contacts, you'll need to:

1. [Have one of the three existing license holders open a support case here](https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing&reason=other_queries)
2. Mention which of the three existing contacts should be removed
3. Provide the following information for the person you would like to **add** :
   1. Full Name

   2. Email Address

   3. Phone Number

   4. Timezone

Our team should be able to then switch out the Premier Support contact.

Cheers,  
Daniel \| Atlassian Community

comments: author: JIRA Plus at Volvo Cars Corporation
body: Hi, Thanks for the response.

Which category do I need to select from dropdown?

regards,

Satya


author: Daniel Eads
body: Clicking the link a second time might pre-fill the dropdowns - if you're not already logged into the Support site, it might go through the login flow rather than pre-filling the form correctly. If they don't prefill even after clicking again, you'll want "Billing, payments, and pricing" and then "Other" in the dropdowns:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/144244i951CB437D116E813/image-size/large?v=v2&px=999 "image.png")


Tags: account

atl-ca
Share 1 or many projects from Jira instance (site) to another jira instance (site)
Asked by Site Clicks:

Is it possible to share 1 or many projects from a Jira instance (site) to another jira instance (site).

Jira instance 1:

- Share 1 project with Jira instance 2.

- Create task/issues of that shared project to jira instance 2.

Jira instance 2:

- Sees the shared project

- Create task/issues of that shared project


Answers:
author: Nic Brough -Adaptavist-
body: There's no way to share projects directly in Jira, but there are a number of apps which can synchronise (partially or fully) between two separate Jira systems.

I've got more experience with K15t's Backbone than the others, but Exalate and Watchtower are the other two I'd look at.

comments: author: Matthias Gaiser _K15t_
body: What [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) said.

I just want to add a link to the Atlassian [marketplace to search for all the issue sync solutions](https://marketplace.atlassian.com/search?query=issue+sync) which allow you sharing issues across Jira instances.

PS: I'm working for the [Backbone Issue Sync team](https://marketplace.atlassian.com/apps/1215199/backbone-issue-sync-for-jira?hosting=cloud&tab=overview).


Tags: account

jira
Autmation based on comment status
Asked by Elena Bertucco:

Hello, I would like to create an automation based on the status that I assign to the comment (not to the ticket). Do you think that's possibile?

Thank you everyone


Answers:
author: Ashok Shembde
body: Hi [@Elena Bertucco](/t5/user/viewprofilepage/user-id/5540812) ,

Use smart values in Jira Automation to trigger actions when a comment is added or updated.

Create a custom field or label that an approver or user could update after leaving a comment, and set an automation rule based on the update to that field or label.


Tags: cloud

jira-cloud
Issue Keynote
Asked by Rita Belarbi:

Hello,

I am unable to update my Keynote presentation because of the following error message. As a result, I cannot collaborate on presentations![Screenshot 2024-09-18 at 10.23.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/347914iA978648665902AF4/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 10.23.08.png") anymore. Would it be possible to resolve this issue, please?

Thank you.


Answers:
author: Dick
body: Dear [@Rita Belarbi](/t5/user/viewprofilepage/user-id/5595231) ,

I think you've got your universes crossed here (though there is a specific resemblance to the Atlassian logo speaking in your favour :) )

You're on a Mac and the Keynote application is having difficulty updating due to some monetary issues related to your purchase and/or Apple account.

Here, we're answering questions about the Atlassian application Jira. Which is not really similar to Keynote.

I think it's best if you were to contact Apple support to get some clarity into your account and purchases. You can browse to this website: <https://support.apple.com/> and press the righthand side button marked "Billing and Subscriptions"

I hope this helps you out,

Dick


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Search Field not including "text~" or "comment~"
Asked by Jan Westphal:

Hello,  

by simply searching in the navigation bar on the top right Jira will use the following JQL statement:

"summary \~ "String" OR description \~ "String" ORDER BY created DESC"  

Is there a way to include "text\~" or "comment\~" automatically?

Of course you could put that in yourself in the JQL or Basic Filter but those are just extra steps for users that can be offputting for users with littel Jira knowledge.  

Best regards,  

Jan Westphal


Answers:
author: Karan Sachdev
body: Hey Jan,

This is the expected behaviour.

If you use the search bar on the top right of the Jira page, it will search for the text in the summary and description only.

If you want to search for the text in the comments or other text fields as well, you will need to go to the issue search page and use the search box there:

![2024-09-19_14-30-18.png](https://community.atlassian.com/t5/image/serverpage/image-id/348108iF1856F161B9E62FC/image-size/large?v=v2&px=999 "2024-09-19_14-30-18.png")

Thanks!

comments: author: Jan Westphal
body: Hello [@Karan Sachdev](/t5/user/viewprofilepage/user-id/5209468)  

thanks for answering. I don't really understand why this is intended though.  
Is there any reasoning for it?  

For several of our users it's very unintuitive to use a search function and not check all the "text" information that is present on an issue.  

I know its just an extra step and a problem that can be fixed by giving more knowledge to the users but they can be very stubborn when it comes to extra steps and their comfort.  

It's not a major pain point but maybe something to consider.  

Thanks!


Tags: cloud

jira-cloud
How to bulk postpone start/end date of some related issues
Asked by Wei Lin:

Hi,

I wonder how can bulk postpone some related issue start duedate. For example, if A blocks B issue, B block C issue, if A need to postpone 2 days, how can I bulk change B \& C issue start date and end date? see attached plan image:![2.png](/t5/image/serverpage/image-id/347909i5CA5AC4901910EEF/image-size/large?v=v2&px=999 "2.png")

I have found below answers, but not suit for me yet.

1. I can not find "Change Task mode", and I have not installed Gantt either------Refer to [\[Big Picture\] Bulk Change Scheduling Mode (atlassian.com)](https://community.atlassian.com/t5/Jira-questions/Big-Picture-Bulk-Change-Scheduling-Mode/qaq-p/2624304)

2. Refer to [How Can I set the due date of Subtask A to be the ... (atlassian.com)](https://community.atlassian.com/t5/Jira-questions/How-Can-I-set-the-due-date-of-Subtask-A-to-be-the-start-date-of/qaq-p/2786963)

It told me to customize various filters and automation, which seems not very convenient?

Thanks

WeiLin


Answers:
author: Trudy Claspill
body: Hello [@Wei Lin](/t5/user/viewprofilepage/user-id/4215452)

I see that you referenced a post where I supplied the answer.

There are only two options for automating the task. One option is the automation rule solution I provided in the other post.

The other option is to use the Automated Schedule feature of Jira Plans, available in the Premium edition. I don't think that option actually will meet your requirement, but you can learn more about it here:

<https://support.atlassian.com/jira-software-cloud/docs/how-does-the-auto-scheduler-in-advanced-roadmaps-work/>

Jira does not otherwise natively provide a feature to update dates for a sequence of linked issues.


Tags: cloud

jira-cloud
Question for Atlassian - Problems with OAuth Authentication
Asked by LewsTherin:

Atlassian mentioned in documentation that Get Boards API will not work with basic authentication (starting Feb 2024), and that we will have to leverage OAuth to use this API.  
<https://developer.atlassian.com/cloud/jira/software/changelog/#CHANGE-1280>  

But some APIs are not available in OAuth, which is breaking our integration.  
Ex: When registering a webhook using OAuth, we cannot receive event updates for sprint update, insert.  

Can you please suggest a path for us - either continue supporting all APIs in Basic Auth (ex: Get boards API - link above) or support all APIs in OAuth (need a way to subscribe to sprint update events through webhook)  

NOTE:   
We have an integration between Atlassian and a 3rd party application.


Answers:
author: David Bakkers
body: Hello [@LewsTherin](/t5/user/viewprofilepage/user-id/5590836)
> Atlassian mentioned in documentation that Get Boards API will not work with basic authentication

That change notice, which is now almost a year old, said ++no such thing++ ! It simply said the OAuth **SCOPES** would be changing for that endpoint,... and they have.

That change had absolutely no effect on Basic Auth whatsoever.


Tags: cloud

jira-cloud
Change payment date !
Asked by Infra Timo:

Dear All,

About payment, I want to ask the following 2 things, I look forward to receiving your reply soon :

- My payment date is 18/09/2024, but the card is broken, can I pay on 19/09/2024 or a few days later? Will the services I am using be affected?

- I want to change the payment date to 20th of every month or prepay from 15th of every month, what should I do?

Thanks so much,

Tran Ngoc Hoi.

hoi.tran@timo.vn


Answers:
author: Dan Breyen
body: Hi [@Infra Timo](/t5/user/viewprofilepage/user-id/5595204) welcome to the community. For the fastest response, I would suggest that you open a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) for your billing questions. There's a "Billing, Payments, and Pricing" option.

They are better equipped to handle your issue compared to this Atlassian Community.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Billing
Asked by Wade Keenan:

I cant update my billing details?


Answers:
author: Vronik
body: Hello

But you get an error, can you give us more details? Anyway, I'll leave you a couple of links that might help you.

<https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/>

<https://community.atlassian.com/t5/Jira-questions/Can-not-Add-payment-method-for-Jira/qaq-p/2622097>

Regards


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Script Runner Behaviour for FixVersions
Asked by Anca Cristescu:

Hello,

I'm trying to get the FixVersions field to show only the Unreleased versions. I've added for it few lines of code, the list gets populated OK, but... when it's not possible anymore to select anything after the 3rd in the list, and also the filter when I'm typing something is not working. Does anyone have any ideas why this is happening?

Here is my code:

import com.atlassian.jira.component.ComponentAccessor  
import com.atlassian.jira.issue.customfields.option.Option  
import com.atlassian.jira.project.version.VersionManager  
import com.atlassian.jira.project.version.Version  
def versionManager = ComponentAccessor.getVersionManager()  
def fixver = getFieldById("fixVersions")

Long projectId = issueContext.projectObject.id  
boolean includeArchived = false

List\<VersionManager\> versions=versionManager.getVersionsUnreleased(projectId,includeArchived) as List

fixver.setFieldOptions(versions)


Answers:
author: Max Lim _Adaptavist_
body: Hi [@Anca Cristescu](/t5/user/viewprofilepage/user-id/5506548), I cannot reproduce this problem, your Behaviour script works fine as initialiser in my local instance, Jira 9.12.1 and ScriptRunner 8.34.0.

The script filters versions just fine. I can select versions after 3rd options in the list. I can select more than 3 options.

Please consider raising this to [The Adaptavist Group Support channel](https://the-adaptavist-group-support.atlassian.net/servicedesk/customer/portal/21).


Tags: data-center

jira-data-center

jira-server

scriptrunner

server
Continual error when showing Epic panel on backlog
Asked by Pat Macpherson:

I am seeing the following when opening the epic panel in my backlog-

Refresh the page and try again.  
ERROR: C489J0

I have tried -

* multiple page refreshes,
* logging out and logging back in
* opening the page in an incognito window

The error seemed to start after I re-ranked and closed out some of my epics.

Thanks for any help.


Answers:
author: Trudy Claspill
body: Hello [@Pat Macpherson](/t5/user/viewprofilepage/user-id/5053602)

Welcome to the Atlassian community.

That error is not tied to a specific error, but rather is a label inserted into the application log files that Atlassian Support can access to home in on the log messages at the time the error occurred.

I believe the pop-up that shows the code also says something along the lines that you should contact Atlassian Support if the problem persists.

Here we are a user community, not Atlassian Support. To contact Atlassian Support a ticket can be opened through <https://support.atlassian.com/support/#/>


author: Pat Macpherson
body: Thankyou - I have now raised a ticket with Atlassian support. When I created this post is I didn't realise that our tickets need to be raised by our central IT, so Help seemed to funnel me here without other options.

Thanks for the reply!


Tags: c489j0

cloud

epic-panel

jira-cloud
We are getting "Trouble connecting to your boards"
Asked by Arya:

Hi

Can anyone help with the above error. We were having access to boards in Jira, but for some reason, WE ARE NOT ABLE TO ACCESS THE BOARDS.

We have crosschecked roles, permission and access - there isnt any issue over there

Can anyone help?

![Screenshot 2024-09-18 at 12.42.26?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347907iDE2EFE14E8DA4A97/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 12.42.26?PM.png")


Answers:
author: Shreeja J
body: Hello [@Arya](/t5/user/viewprofilepage/user-id/5595140)

I've found a couple of links that might help with the board access issue you're experiencing:

1. [Troubles connecting to boards](https://community.atlassian.com/t5/Jira-questions/Jira-quot-We-re-having-troubles-connecting-to-your-boards-quot/qaq-p/1119202)
2. [Another resource on board connection issues](https://community.atlassian.com/t5/Jira-questions/We-re-having-troubles-connecting-to-your-boards/qaq-p/2092416)

Please take a look and see if these resources address your issue. Let me know if you need further assistance.

Thanks,   
Shreeja J


Tags: cloud

jira-work-management

jira-work-management-cloud
Can not receive any emails from Jira or Bitbucket
Asked by Arif Sarikaya:

Hi all,

I have not received any emails from Jira or Bitbucket for a while. We are using Office 365 accounts and on the 27th of August, our license expired with a couple of team members. After that, even though we got the license again, we are not able to receive any emails from Jira or Bitbucket. I have seen some similar posts and their email addresses was in the suppression list. It might be the same for us too. Could anyone check?

Thank you.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Go to project settings \>\> Notification \> Project email audit and check for suppressed emails. You can self serve these request.

![Screenshot 2024-09-18 at 12.07.02?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347904iD934FA1E035E0AAC/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 12.07.02?PM.png")

comments: author: Arif Sarikaya
body: Hi. It might be related to that, but I don't think so. I will ask the project admin to check.

But, I should get an email for your response but I did not. I don't think it is related to the project specific.


author: Mohanraj Thangamuthu
body: Hello, Good day. Let me know after the response from project admin. Thanks!


Tags: bitbucket

bitbucket-cloud

cloud

jira-cloud
Users unable to see issues when a filter is shared
Asked by Serena Barker:

Hi,

We have set up a filter on issues in a Project (Company Managed board if that matters) and when we go to Edit Permissions and set the Viewers and Editors permissions on Roles in that project, the people in those roles can't see the issues in the filter.

Note: We have also tried to set these permissions directly to the user within the project and still have the same issue.

For example, Filter ABC has search criteria on Project 1 that results in 20 issues listed.

Edit permissions and select:

Viewers - Project. Project = the project on which the filter is based. Role = All roles

Click Add

Editors - Project. Project = the project on which the filter is based. Role = Administrators.

Click Add.

Tested -

A user who is a Member of the project can open the filter, however no issues show.

A user who is an Administrator of the project can open the filter, however no issues show.

The user who created the filter belongs to a group where the Global Permission "Share Dashboards and Filters" is allowed. This person is also an Administrator of the Project on which the filter is based.

Any suggestions on what we can do to share this filter to others using the same project would be greatly appreciated.

TIA

Serena


Answers:
author: pinky_reddy
body: Hi [@Serena Barker](/t5/user/viewprofilepage/user-id/3391162)

Welcome to the Atlassian Community

Do the users have Browse project permissions for this project?

You can check the permission scheme of the project and see if the users have Browse Project permissions assigned

Try to check if they view the issues from project view.

comments: author: Serena Barker
body: Hi,

Yes the users have Browse project permissions on the project.

Regards,

Serena


Tags: cloud

jira-cloud
Due date cannot be changed and keeps reverting back to a random date I didn't set.
Asked by Jeff Denton:

My epic is showing a date in early January when I started the epic in September. Every time I try updating the start date or due date it reverts back to the original date. I'm not using big gaant plugin or roadmaps. I can't get the date to stay.


Answers:
author: Alan Stephenson
body: Hi

did you check your permissions? There are two permissions which may impact you the ability to update Due Date.   

Check the permission Scheme for your project. The two permissions are manage sprints and schedule issues. At least those two I have encountered before.

-alan

comments: author: Jeff Denton
body: I checked those and they are fine. Also, I didn't change any permissions and I've been using for 6 months. Perhaps it's because we updated workflow and status mapping?


Tags: cloud

jira-cloud
Retain the field value
Asked by Revathi R K:

Hi,

We have moved the issue from Story to Epic issue type and the value in Acceptance Criteria field has removed. Is there a way to retain the field value again?

Please advise.


Answers:
author: Revathi R K
body: Hi, Thanks for your reply.

This is resolved. I have added the Acceptance Criteria fields to Epic screen to view the field value.

Thanks.

comments: author: pinky_reddy
body: Perfect!


author: pinky_reddy
body: Hi [@Revathi R K](/t5/user/viewprofilepage/user-id/5571505)

Welcome to the Atlassian Community

Do you have the Acceptance Criteria field on Epic Screen?


Tags: cloud

jira-cloud