Images not Displaying in Bitbucket Pull Requests in Chrome browser
Asked by Justin McElroy:

Whenever I paste a screenshot into a Pull Request, I see a loading" placeholder image that never goes away. It remains there after I save the PR and if I go to another PR and come back. It looks like the image below, with the little file icon in the center flashing like it's loading, but it never goes away. On some PR's I can see the actual images, and for old PR's I can see the actual images, but for most new images I paste into PR's, it looks like this.  

![Screenshot 2020-11-12 073317.png](https://community.atlassian.com/t5/image/serverpage/image-id/118043i4A50BFED5AA15CDB/image-size/large?v=v2&px=999 "Screenshot 2020-11-12 073317.png")

At first I thought everyone was not able to see my images, but then I realized it was just me. I typically use Chrome, so I tried in Firefox, and I could see the images fine. So I followed the steps in this [link](https://community.atlassian.com/t5/Confluence-questions/Images-all-of-a-sudden-stopped-displaying-in-Chrome/qaq-p/1072995)... Tried in incognito mode, disabled all extensions, cleared the browser cache, cookies, service workers, etc. Did these one at a time, closing and re-opening Chrome completely after each. It still didn't work. On a whim, I hit Ctrl+F5. All of a sudden I could see the images. Somehow Chrome seems to have had the "missing image/loading image" image cached and was tying it to new images I was pasting in, even after I completely cleared Chrome's cache, etc. But Ctrl+F5 somehow fixed it.  

Posting this question here in case someone has a similar problem in the future. If anyone has any info on why Chrome behaved this way, that would be interesting to know as well.


Answers:
author: Tracey Sum
body: Also have this, but Ctrl-F5 doesn't always resolve it.

comments: author: Tracey Sum
body: I see this daily on my mac... on rare occasions it shows images, but the last month or so it shows images attempting to load (icon flashes) then stops. I am on a mac, so I'm not sure what Ctrl+F5 would do... refreshing the page has no effect.  

Going to chrome dev tools, I can see this message under issues and I wonder if it is related:  

*Content Security Policy of your site blocks some resources because their origin is not included in the content security policy header*   
it points to this resource:  
<https://mgas.prod.public.atl-paas.net/v1/event>  

There are also some Failed to load resource: the server responded with a status of 404. I wonder if you can see the same?


author: Henrik Hansen
body: +1. This has been happening for the past month, also happening for several teammates. A couple of ctrl+F5 usually fixes it, but pretty random if it takes one or 5 attempts.


author: Marc Leander Pilgaard
body: I have also begun seeing this issue in Chrome. The only way for me to temporarily see the images is to clear cached images and files from chrome and re-visit the page, refreshing the page with F5 doesn't work. Then I will be able to see the images, but only until I navigate away from it or refresh the page with F5 then they disappear once again.


Tags: bitbucket-cloud

cloud

image

pull-request