youngmon/atlassian-qna huggingface dataset:
Web Request in Advanced Branching results in 404
Asked by Anthony Nguyen:

I want to link a main issue with other issues based on their keys that users mention in a text field on the main issue.

1. I run a match on the field. According to the [documentation](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match--), this results in an iterable collection.

2. I set up advanced branching on the collection which has been split based on comma delimiters as seen in this [comment](https://community.atlassian.com/t5/Jira-questions/Re-Create-a-custom-list-object-to-loop-through-Jira-Au/qaq-p/2171553/comment-id/649840#M649840).

3. In the branch, I send out a web request to create an issue link according to [Jira Cloud REST API v3](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-links/#api-rest-api-3-issuelink-post) with the following payload:

```
{ "inwardIssue": { "key": {{issue.key}} }, "outwardIssue": { "key": {{collectionKey}} }, "type": { "name": "Relates to" } }
```

The web request will work for the very first collection key. The subsequent requests fail and trigger a 404 error: "issue does not exist or you do not have permission to see it."

I've placed logging throughout the process, and all output appears to be correct so far. If I test with the same issues but each individually, there is no problem.

I thought it may be an issue of concurrency (?) so I've tried the delay setting, but that did not affect the failed outcome.


Answers:
author: Bill Sheboy
body: Hi [@Anthony Nguyen](/t5/user/viewprofilepage/user-id/5508614)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

First thing, the key value for issue linking in your JSON expression needs to be within quotation marks, as described in the REST API documentation you linked to.

Next, are you trying to repeatedly add links to the same issue, or something else? If so, have you considered using a single update expression (rather than Advanced Branching) and using advanced edit to do so: <https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Linking-issues>

Kind regards,  
Bill

comments: author: Anthony Nguyen
body: I already ended up swapping to that premade action, but yeah, my mistake was not using quotations. Thanks!


author: Kuldeep singh
body: ![Screenshot_20240621_083254.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330962i2814EEFC09ABFBD7/image-size/large?v=v2&px=999 "Screenshot_20240621_083254.jpg")


Tags: automation

cloud

jira-cloud
Imported CSV with multiple columns, but only "Summary" field shows
Asked by Sarah Saddler:

I am trying to create tasks out of rows on a spreadsheet I'm using to track my job search. Each row (Issue) contains a job I've applied to, with columns (CSV fields) for details like Summary, Link, Status, etc. So far, nothing but the Summary will show in each Issue.

Here is what I've done:

I imported the spreadsheet and matched each CSV field (column) to the Jira field. Some were custom fields, some were defaults.

I tried mapping the Field Value, and tried NOT mapping it; neither led to anything but the Summary showing.

When I checked the Field Value boxes, every single Issue then had a value for me to fill in (tedious), but the boxes were too small to even fit my cursor in. Even if it was big enough to type in, I don't want to manually fill out 100+ values. What do these field values even do, how do I assign them to an entire column (CSV field) instead of one by one?

Reconfigured each Issue to be "required", and hid the rest.

Can someone please give me a step-by-step?


Answers:
author: Sagar
body: Hi [@Sarah Saddler](/t5/user/viewprofilepage/user-id/5525647) Welcome to the atlassian community.

Can you show your CSV file's column values what fields you have selected their like summary, project name, project key, etc. it will help understand why the issues are not updated correctly.


Tags: cloud

import

jira-cloud

spreadsheet
Python access to API- Authentication Error
Asked by Erik Maia:

from __future__ import annotations  

import re

from collections import Counter  
from typing import cast

from jira import JIRA  
from jira.client import ResultList  
from jira.resources import Issue

#login  
user = 'XXXX' #My login in jira  
apikey = 'XX' #My Personal Token  
server = '<https://XXX.atlassian.net>' #company

options = {  
'server': server  
}

jira = JIRA(options, token_auth=(apikey) )  
Python return: response text = {"error": "Failed to parse Connect Session Auth Token"}

Python312 version

Please, how can I work with authentication using this python lib?


Answers:
author: Nicolas Grossi
body: [@Erik Maia](/t5/user/viewprofilepage/user-id/5256590) Welcome! As you have an standard license you might want to contact support.atlassian.com

Nicolas


Tags: cloud

jira-cloud
Can't receive email invitation: ONE user seems to be blocked
Asked by Marko Hoepken:

Hi,

we can not add an new member to our Jira or Confluense, since he does not receive a confirmation email.

We are on the free programm (\<10 users). The first 7 worked fine.

We try to add the next account, but it did not receice any email.

Even creating an account DIRECT on Atlassian (outside of our company) did no work.

So I guess, THIS email is also blocked as I have seen in the forum for other users.

HOW can I get help?

I would not like to post the email here (protect privacy), can you contact me directly?

<br />

Thanks Marko


Answers:
author: Nicolas Grossi
body: [@Marko Hoepken](/t5/user/viewprofilepage/user-id/5393999) Welcome. I Think that @atlassian is aware and you might have some good news shortly.

Nicolas

comments: author: Marko Hoepken
body: ... NO answer... How to get support?


author: Marko Hoepken
body: .. NO answer... How to get support?

anybody here?


Tags: cloud

confluence

jira-cloud
Como puedo poder obligatorio un campo bloqueado por el sistema
Asked by Laura Valencia:

Hola, estoy tratando de colocar un campo obligatorio en la configuraci?n de campos "campo Epic Name, Epic Link o Principal" , sin embargo el campo me muestra que esta bloqueado, como puedo aplicar esta obligatoriedad?


Answers:
author: Nicolas Grossi
body: [@Laura Valencia](/t5/user/viewprofilepage/user-id/5462767) No es posible hacer eso actualmente. Podes preguntar en support.atlassian.com como licencia es standard.

Nicolas

comments: author: Laura Valencia
body: ok gracias por tu respuesta, lo preguntar? all?.


Tags: cloud

jira-cloud
How do I get all of my cards to appear sorted by date? Only a few appear, but most don't.
Asked by Abraham Feliciano:

None appear that are due tomorrow. Only one appears that is due in the next seven days, but there are several. And only one shows in the due later, but there are numerous ones.


Answers:
author: Brittany Joiner
body: [@Abraham Feliciano](/t5/user/viewprofilepage/user-id/5281193) hey there! Couple questions. Are you trying to sort or filter?

If you're trying to filter, have you checked these options in the filter?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/272594i7B5D1BE4BEC24DC4/image-size/large?v=v2&px=999 "image.png")

And if so, do the cards in question that seem to be missing have the due date set? *(Not a custom field, not the start date, and not the checklist item date.)*

If you're trying to sort...

Do you have a filter applied to your board? Check if you see Filter in your board toolbar, and if so click the X because you might be excluding cards with the filter

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/272593iA370A0008B657C0F/image-size/large?v=v2&px=999 "image.png")

Go to the three dots at the end of a list name and click "Sort by". Then if cards in that list have a due date, you'll see a "Due date" option.
I can't afford to pay for additional users, but I need the trello paid features.
Asked by Caryn Morgan:

I keep getting billed for additional users and I am a single business owner with only one user...me. I can't afford the billings and I had no idea that Trello would just automatically bill me. I paid for annual paid services and it is not cool to be surprise billed. I need some of the paid features but I don't want to get surprises. Why can't the company provide reasonable expectations and make it clear what will create new bills.


Answers:
author: Dreamsuite Mike
body: Hi Caryn,

This is something that surprises a lot of people.

Trello Standard and Premium are charged per-user and Trello have in place measures in place to help prevent people being surprise. For example, if you take out a premium subscription it shows you how many multiples of subscription cost. If you add a user, it pops up a warning if they are on more than 1 board that they will be charged.

#### What is billable in Trello? {#toc-hId-260945398}

To get premium features, you need a minimum of 1 premium workspace member

**Workspace members** - These people have access to the workspace and all boards set to workspace visible. **These are billable**

**Multi-board guests** - These people are on more than 1 board in the workspace. They can't see all workspace visible boards, just the boards they are on. **These are billable at the same rate as workspace guests**

**Single-board guests** - These people are only on 1 board in the workspace. **These are NOT BILLABLE**

You can see how many workspace members, multi-board guests and single-board guests by going to the workspace members page. If you have mult-board guests, you can click on their name and see the boards they are members of and remove them from any that don't need to be on...

![Screenshot 2023-07-27 113041.png](https://community.atlassian.com/t5/image/serverpage/image-id/272442iB0B75FA51083E60B/image-size/large?v=v2&px=999 "Screenshot 2023-07-27 113041.png")

You can structure your workspace to exploit the single board guests and keep costs down.

These links give you more information

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

<https://support.atlassian.com/trello/docs/board-guests/#Workspace-membership-request>

comments: author: Caryn Morgan
body: "If you add a user, it pops up a warning if they are on more than 1 board that they will be charged." I saw no such thing. I have a client that spans multiple projects but they are not my user.

This pricing model is not tenable for independent consultants with many projects.
How to transfer board ownership from someone who cannot log in anymore?
Asked by Wessel Hagen:

Hi! At our company we are using a Trello board. However, the owner of that board left our company and can no longer log into the account. So we can no longer change the board owner. Is it possible to delete the board owner and move ownership to another account?

Thanks.


Answers:
author: Dreamsuite Mike
body: Hi,

This comes up quite frequently.

I would advise businesses to have a Trello workspace member that isn't tied to a specific user. So you could have an email "trelloadmin@yourcompany.com"

That doesn't help your current issue but will help prevent it happening again...

For the immediate issue, the best thing to do is contact <https://trello.com/contact> and they will definitely be able to help


Tags: account

board
The subscription Fee Calculation for Trello Power-Up in the Board
Asked by Wei-Ting Tseng:

Hello All,

I would like to add below Show Checklist Power-Up to the board and wanna know more about the subscription Fee calculation.

For example:

When I have two boards (each board includes 4 members) in the workspace and the total number of members in the workspace is 10.

If I add Show Checklist Power-Up in the two boards and choose the monthly subscription.

The total Fee per month will be : $2 x2(two boards)x 4 (four members in each board)= $16.

Is my understanding correct?

Thank for support.

![?????? 2023-08-01 011142.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/272236i4BF8ECBCB4C0A732/image-size/large?v=v2&px=999 "?????? 2023-08-01 011142.jpg")![?????? 2023-08-01 011244.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/272238i4A296849E2BB2B71/image-size/large?v=v2&px=999 "?????? 2023-08-01 011244.jpg")


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Wei-Ting Tseng](/t5/user/viewprofilepage/user-id/5264836) there are three options for the licensing.

**Users:** If you choose this option then you will be paying 2$ for each user which should be 2$\*10(users) = **20$ / Month**

**Boards:** If you choose this option then you will be paying 2$ for each board (it doesn't matter how many users you have on that board) which should be 2$\*2(boards) = **4$ / Month**

**Workspace:** If you choose this option then you will be paying **19.99$ / Month** for the whole workspace (it doesn't matter how many users or boards you have)

![pricing.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/272256iBBDB2652B165A16E/image-size/large?v=v2&px=999 "pricing.jpg")

You may [contact the vendor support](mailto:contact@adftech.net) for more information.


Tags: power-up
opening boards
Asked by Mirthe Smeets:

Hello, I cannot open the boards even though I am in Trello. How do I fix this? Regards, Mirthe


Answers:
author: Rodolfo Moreira
body: Hi Mirthe, Welcome to the Atlassian Community! I hope you're enjoying Trello.

We initially couldn't find any issues with your account, maybe we need to investigate your case more carefully. To avoid sharing sensitive information about your account and your boards. Could you please open a ticket with our team using this link?

* [Submit a new ticket](https://trello.com/en/contact#/)

This will allow us to assist you more effectively. I hope you have a great day.
make a check list planner with daily repead
Asked by saleh t3457:

Hello  
I want to make a plan in Trello that I will check those tasks daily and again tomorrow that task is unchecked and I can get, for example, a weekly and monthly report of that task, that which days I ticked that task.  
Is it possible to do this in Trello?


Answers:
author: Alex W
body: Hey [@saleh t3457](/t5/user/viewprofilepage/user-id/5280141) - welcome to the Community!

It sounds like you want to create cards that repeat. I'd recommend reading through our info on automation and automating this. You can learn more about scheduled commands in automation at <https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Scheduled-automations>
Premium
Asked by jmana:

May i ask, if i buy the premium subscription can i manage the functionalities every member has ?   
for example can i limit the upload?


Answers:
author: Ollie Guan
body: Hi [@jmana](/t5/user/viewprofilepage/user-id/5266223) ,

User management with Trello Premium

<https://trello.com/guide/permissions-controls>

comments: author: jmana
body: Thank you
Downloading Graphic Attachments
Asked by Maciej Czetwerty??ki:

When I attach a picture file, I cannot simply download or copy it into storage to quickly paste it later. You need to click it, open it in a new window, and use standard Windows functionality -- right mouse click 'Save As...' Is it intended to work like that? Or is it intended that graphic attachments are just to look cool and are not supposed to be simply downloaded? Or am I missing something?"


Answers:
author: Rodolfo Moreira
body: Hi Maciej, Welcome to the Atlassian Community! I hope you're enjoying Trello.

You are right, there is no easy way to download graphic files from Trello. You need to click on them, open them in a new window, and use the standard Windows functionality - right-click and 'Save as...'. This is because Trello is primarily designed for project management and task organization, not file storage.

If you need to download graphic files frequently, it might be a good idea to use a different file storage tool, such as [Google Drive](https://trello.com/power-ups/search?q=Google%20Drive) or [One Drive](https://trello.com/power-ups/search?q=one%20drive). These tools allow you to store files of any type and access them from anywhere. You can also share files with others easily.

I hope this helps! Have a nice week. (???)
"Create card from template" button not on template cards anymore
Asked by Claudine:

Has anyone else experienced the disappearance of the "Create card from template" button at the top of template cards?

The only way I have been able to solve this is by unticking "Template" and re-ticking the "Make template" button. Does anyone have another solution to this?


Answers:
author: Daniel Vila Real
body: Same thing here, button disappeared. Re-ticking "make a template" works but have to do everytime I need a new card. I tried to archive it and create a new one anda make it a template, it didn?t work.
Regex is throwing off wildcard count
Asked by Sarrah Saunders:

I have two boards and a card on each board. The cards are linked together. When a certain custom field updates on one, I want it to update on the other. I can do this, but I only want it to work for certain cards -- cards with either the purpose "Employee Purchase", "Design Project", or "Neylan Workroom".

I have a rule: When custom field "Misc." is set to {\*} in card with custom field "Purpose" set to regex:/.\*(Employee Purchase\|Design Project\|Neylan Workroom).\*/ find the first card linked in the attachments set custom field to "Misc." to {wildcard 1}.

However, instead of the Misc. text transferring, it sets the custom field "Misc." to "Employee Purchase"


Answers:
author: Dreamsuite Mike
body: Whoa there [@Sal](/t5/user/viewprofilepage/user-id/4788952) There are people here who can help ???

Hi [@Sarrah Saunders](/t5/user/viewprofilepage/user-id/5280238)

It can be a little confusing how regex is implemented in Trello and [@Sal](/t5/user/viewprofilepage/user-id/4788952) is right about there being limited information out there anywhere. Luckily there are megageeks like [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) and I who spend our lives playing with Trello and pushing the limits of what can be done.??

Regex is an area I've been playing with a lot in the past year and there are so many cool things that can be done.

I have come across the issue you mention about allocation of capture groups to wildcards.

Firsltly, you can help reduce the wildcard confusion by changing your trigger from:
> When custom field "Misc." is set to {\*}

to
> When custom field "Misc." is set

When I am developing automations with Regex,I put this step in to each automation to help with debug, maybe this can help you.

> and post comment, "Match: {matchedtext}\\n Wildcard1: {wildcard1}\\n Wildcard2: {wildcard2}\\n Wildcard3: {wildcard3}\\n Wildcard4: {wildcard4}......."

Then when you test the automation, you'll see a comment showing the entire regex match as well as the capture groups you have set up.

Once the automation is tested and works, you can remove that step from the command

I hope this helps...

comments: author: Sal
body: I'm happy to know you and [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) are super experts on regex :D. I personally don't know much about regex, and that's the reason I thought the developer community could help. Well, I'll leave it in your hands then, [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) \<3. Thanks for the help!


author: Sal
body: Hey [@Sarrah Saunders](/t5/user/viewprofilepage/user-id/5280238)! Sadly, we're pretty limited in how we support regex issues and questions in our community. In your case, I recommend you create a new post in our [Developer Community for Trello](https://community.developer.atlassian.com/tag/trello), and someone from our developers or another developer from the community might be able to help you with your question. I hope that helps!


Tags: butler
Why are some of my cards showing on their Trello list, some not?
Asked by Jan Foster:

Why are some of my cards showing on their Trello list, some not?

Some cards show the name and label. Some cards are just referred to "7 cards" which includes visible and invisible cards


Answers:
author: Sal
body: Hey [@Jan Foster](/t5/user/viewprofilepage/user-id/5207795)! Don't you have the board filter enabled on your board, for instance? It usually looks like this when the filter is enabled:

![boardFilter.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/272289i28B1D761833113C4/image-size/large?v=v2&px=999 "boardFilter.jpg")

If it's enabled, try clicking on the "X" icon to remove it, and check whether all your cards will show up again. If you still have issues viewing your cards, I recommend you raise a ticket with us at <https://trello.com/contact>. We'll be more than happy to help check your issue.
Premium pricing
Asked by jmana:

I need to create a workspace for 30 people. How much will if cost for 1 year?   
i need it exactly per person.

thank you


Answers:
author: Ste Wright
body: Hi [@jmana](/t5/user/viewprofilepage/user-id/5266223)

You can see pricing on this page for Trello: <https://trello.com/pricing>

For example, based on 30 users, the price would be...

* **Billed Annually:** $10 USD/user = $300/month = $3600/year
* **Billed Monthly:** $12.50 USD/user = $375/month = $4500/year

Ste
Turn off Trello auto-add URL links
Asked by ???:

Enter a URL into the Trello card, and the system will automatically add a link. Unlike in the past, the link will not be the original URL, but the title of the page.

<br />

Is it possible to turn off this automatic function? It is hoped that the URL is recorded in the card in text format, and only a link is required to set it by itself.

Thank you for your help! :)


Answers:
author: Sayed Bares [ServiceRocket]
body: [@???](/t5/user/viewprofilepage/user-id/5279700) welcome to the community!

I believe the following community thread answers your question:

* <https://community.atlassian.com/t5/Trello-questions/Stop-Trello-from-replacing-a-URL-in-a-card-comment-into-a-page/qaq-p/1686289>
Cloning a completed checklist
Asked by Jay Divine:

I'm trying to clone a checklist that was just completed. Basically I do a monthly checklist and once its complete I want the same checklist to drop in under the one that was completed with the same name. I've tried it but it won't work unless the new checklist name is different and I want it to be the same.


Answers:
author: Oliver S
body: Hi Jay, welcome to the community! :)

When you're making the copy of the checklist, are you adding it through the 'Checklist' button on the right hand side of the card, and using the 'Copy items from' option?

When I've done this, it seems like I'm able to create a new checklist with the same name. Once I select the checklist from the dropdown it pre fills the title to the same as what was used before:

Before:

![Screenshot 2023-07-31 at 2.52.02 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/272046i7599C4B0DE8AD636/image-size/large?v=v2&px=999 "Screenshot 2023-07-31 at 2.52.02 pm.png")

After:

![Screenshot 2023-07-31 at 2.55.23 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/272047iDA94F50312DB8D31/image-size/large?v=v2&px=999 "Screenshot 2023-07-31 at 2.55.23 pm.png")![Screenshot 2023-07-31 at 2.55.36 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/272048i265D8F4977E4AED7/image-size/large?v=v2&px=999 "Screenshot 2023-07-31 at 2.55.36 pm.png")

Let me know if you're seeing something different, or any errors you're running into. :)
Can i limit the access of Board export in just one worspace or table ?
Asked by Safa Tribak:

I want to use the Board Export power up but only in one workspace. Can i limit the access of Board export in just one worspace or one table ?


Answers:
author: Alex W
body: Hi [@Safa Tribak](/t5/user/viewprofilepage/user-id/5243105) - are you using this Power-Up? <https://trello.com/power-ups/5c9418019e56bd8abf98d83f>

If so, you'll need to reach out to the support team for this Power-Up to get this question answered. You can reach out to them at support@kolekti.com