youngmon/atlassian-qna huggingface dataset:
Bamboo not starts after stopping
Asked by Felipe Alencar:

The erros is bellow:  

2024-01-29 13:27:57,419 FATAL \[localhost-startStop-1\] \[DefaultBootstrapManager\] Validation tests failed: \[Task 2902 failed:, com.atlassian.bamboo.upgrade.tasks.validation.PlanKeysCorrectlyFormatted$1: incorrect CHAIN_BRANCH key 'QUIC-STE-9810000000', com.atlassian.bamboo.upgrade.tasks.validation.PlanKeysCorrectlyFormatted$1: incorrect CHAIN_BRANCH key 'QUIC-STE-9810000001'\]  
2024-01-29 13:27:57,457 FATAL \[localhost-startStop-1\] \[DefaultBootstrapManager\] Validation tests failed: Your Bamboo instance could not start because health check failed. Contact Atlassian Support at <https://support.atlassian.com>  
2024-01-29 13:27:57,459 INFO \[localhost-startStop-1\] \[lifecycle\] Bamboo home directory: /home/bamboo/bamboo-home  

<br />

on the URL of bamboo, the messages is:  

You cannot access Bamboo at present. Look at the table below to identify the reasons:

|        Time         | Level |   Type    |                                                                                       Description                                                                                       | Exception |
|---------------------|-------|-----------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------|
| 2024-01-29 13:27:57 | fatal | bootstrap | Bamboo bootstrap failed: Your Bamboo instance could not start because health check failed. Contact Atlassian Support at [https://support.atlassian.com](https://support.atlassian.com/) |

<br />

<br />

How do I resolve this error?  


Answers:
author: Shashank Kumar
body: Hello [Felipe Alencar](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5417230)

Welcome to Atlassian community.

The problem which you are seeing seems to be similar to <https://jira.atlassian.com/browse/BAM-18596>, please follow the workaround as mentioned in the bug report.

You can also read <https://confluence.atlassian.com/bamkb/bamboo-fails-to-start-due-to-invalid-branch-keys-738590896.html> for alternative solution.

Regards,

Shashank kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***
Error in Create Plan Branch
Asked by Cesar Souza:

![bamboo1.png](/t5/image/serverpage/image-id/303108i4AB2C2DF93B9CF04/image-size/large?v=v2&px=999 "bamboo1.png")Hi!

We have an error in the Create Plan Branch, when we click on Create, one minute pass and the following message appears: "An unexpected error has occurred Not Found"

Can anyone help us?


Answers:
author: Shashank Kumar
body: Hello [Cesar Souza](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5417371),

Welcome to Atlassian community

There can be multiple reasons for this error, can you try to replicate this error and during the same time check **\<bamboo-home\>logs\>atlassian-bamboo.log** file to see what exception is being throw?

Based on the exception we can try to understand the problem and the solution

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***

comments: author: Cesar Souza
body: I'll make that and return here, tks Shashank!


author: Felipe Alencar
body: Same problem here :(


author: Cesar Souza
body: The problem was solved after restarting the oracle database service and the systems (bamboo and bitbucket)


author: Cesar Souza
body: I searching for any logs who explains that error but i don't find anything..

comments: author: Sharmila
body: Hi Cesar,

Once you reproduce the issue, you can check the logs from this location **\<bamboo-home\>/logs/atlassian-bamboo.log** with the particular plan key. Below is the logline that you can try to find and see if there are any associated errors:  

2024-02-01 06:30:22,949 INFO \[http-nio-8085-exec-21\] \[PlanCreationTemplate\] Creating plan with key: NP-TP0  
2024-02-01 06:30:23,007 INFO \[http-nio-8085-exec-21\] \[ImmutablePlanCacheServiceImpl\] Invalidating, plan is not in cache or is being loaded: NP-TP0  
2024-02-01 06:30:23,026 INFO \[http-nio-8085-exec-21\] \[PlanCreationTemplate\] New Plan created with key NP-TP0  
2024-02-01 06:30:23,027 INFO \[http-nio-8085-exec-21\] \[LightweightBranchCreationServiceImpl\] Created branch with key NP-TP0 for VCS branch null

Regards,  
Sharmila
forget bamboo admin username
Asked by Gowse shaik:

i forget the admin user for login, how to know the admin user for login


Answers:
author: Eduardo Alvarenga
body: Hello [@Gowse shaik](/t5/user/viewprofilepage/user-id/3481751)

Please follow the process outlined in the following KB article:

* [Bamboo - Lockout recovery process](https://confluence.atlassian.com/bamboo/lockout-recovery-process-952624910.html)

Best regards,

Eduardo Alvarenga  
Atlassian Support APAC

--please don't forget to Accept the answer if the reply is helpful--
new commits added to Bitbucket PR do not trigger build after plan branch was deleted?
Asked by Arkadiusz Drabczyk:

I opened a PR on 09 Nov 2023. On that day Bamboo created plan branch and run the build plan linked with the repository. The PR is still not merged. Today I pushed more commits to the PR but the build wasn't run. Plan branch is already gone because Bamboo was configured to delete it after 30 days (the default value I think). Is it expected that when plan branch is removed but new commits are pushed to the Git branch plan branch isn't re-created and build isn't run?

I worked around the issue today by removing the branch in Git and adding it again but IMO it's a wrong behavior.

I'm using Atlassian Bamboo version 8.1.3 build 80110 - 17 Feb 22


Answers:
author: Shashank Kumar
body: Hello [Arkadiusz](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5313758)

Yes you are right this behaviour is similar to <https://jira.atlassian.com/browse/BAM-20608>

Interestingly similar bug <https://jira.atlassian.com/browse/BAM-12161> was raised and fixed in Bamboo 6.10 but seems it's not working on latest versions.

I'll try to check internally within Bamboo product team to see if the fix can be expedited.

Regards,

**\*\*please don't forget to Accept the answer if your query was answered\*\***


author: Arkadiusz Drabczyk
body: It's yet another bug in Bamboo <https://jira.atlassian.com/browse/BAM-20608>


Tags: bitbucket

branch
How can one pull build plans for all projects in Bamboo?
Asked by Dan Brewerton:

Greetings everyone, here's what I am trying to do. I have an API call that pulls all project keys from the Bamboo system. I have another API call that will pull relevant build information by project key. What I'm wanting to do is pull build details for all projects in my bamboo instance. Has anyone done this before? If so, how did you pull it off? So, here are the two api queries I have.   

List all projects  
(server)/rest/api/latest/project?max-result=160  

Build Details for project  
/rest/api/latest/project/{projectKey}/specs


Answers:
author: Shashank Kumar
body: Hello Dan,

Welcome to Atlassian community.

You can use the below REST API to view the plan details for all the plans in Bamboo

```
curl --request GET \ --url 'http://{baseurl}/rest/api/latest/plan' \ --header 'Accept: application/json'
```

Possible expand parameters:

* plans - list of plans

* plans.plan - list of plans with plan details

* plans.plan.actions - list of plans with actions details

Refer <https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-api-latest-plan-get> for more details

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***


Tags: api

postman
Looking to cleanup artifacts on the Bamboo server
Asked by Giridhar Reddy Marri:

Hi,

We are looking to perform cleanup activity on our Bamboo server. However, as we have multiple teams/projects working we are unable to identify which plan belongs to which project as we only have plan-ids on the server. Also we dont have access to the database as it is managed by another team.

Can someone please provide me with a query that we can send to the DB team. The query should provide a mapping between plan-id, plan-names, artifacts, and also date of creation to retrieve the required data. This will help us identify the plan names and artifacts that we can delete.

Or else please let us know if there is any alternate way of doing this from the User Interface.

Thanks,

Giridhar


Answers:
author: Shashank Kumar
body: Hello Giridhar,

Welcome to Atlassian community.

You can refer this page <https://confluence.atlassian.com/bamkb/disk-space-hotspots-and-cleanup-best-practices-in-bamboo-1079351744.html> which contains all the queries which you are looking for.

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***
Bamboo Remote Agent Unable to Execute Powershell Due to Incorrect PATH Resolution
Asked by Daring Bah Agwe Mbarika:

d


Answers:
author: Shashank Kumar
body: Hello Daring,

Welcome to Atlassian community.

I am not sure on what error you are getting, can you please elaborate and give some screenshot to better understand the problem.

Meanwhile you can refer this <https://confluence.atlassian.com/bamkb/powershell-is-not-recognized-as-an-internal-or-external-command-1095246216.html> page which talks about similar problem and it's solution.

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***


Tags: bamboo-administration

bamboo-app

bamboo-development

continuous-delivery
In bamboo, if i validate YAML it shows some error?
Asked by velu:

I am attached this screenshot![Screenshot 2024-01-24 132429.png](https://community.atlassian.com/t5/image/serverpage/image-id/302177iD89DEE5B49A4C674/image-size/large?v=v2&px=999 "Screenshot 2024-01-24 132429.png")


Answers:
author: Shashank Kumar
body: Hello Velu,

Welcome to Atlassian community

Are you using any proxy to access your Bamboo URL, if yes you need to add below parameters in server.xml file

`secure``=``"true"`  
` ``scheme``=``"https"`  
` ``proxyName``=``"`[p](http://proxy-bamboo.com/)`roxyurl"`  
` ``proxyPort``=``"443"``>`

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***

comments: author: velu
body: If i validate yaml in bamboo ui this error thrown?


author: Shashank Kumar
body: Hello Velu,

Can you check if **\<bamboo-install\>conf\>server.xml**file contains the below parameters

    secure="true"
            scheme="https"
            proxyName="http://proxy-bamboo.com/roxyurl"
            proxyPort="443"> 

You'll need to replace your proxy URL above, read more about it at <https://confluence.atlassian.com/kb/cross-site-request-forgery-csrf-protection-changes-in-atlassian-rest-779294918.html>

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***


author: velu
body: In this parameter ,proxy url what can i put in this?


author: Shashank Kumar
body: Hello Velu,

This should be the Bamboo URL which you are using to access Bamboo.

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***
Bamboo with sql server database configuration stuck
Asked by Gowse shaik:

while doing the database configuration with ms sql server in clean setup, it stuck with

"Please wait while Bamboo sets up your database" from GUI
in server logs "\[DefaultSetupPersister\] Current setup step: setupSelectImport"
do i need to refresh the webpage ? {#toc-hId--406842604}
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Answers:
author: Gowse shaik
body: the installation is fine without any issues, i have to refresh the browser.
how to upload YAML ?
Asked by velu:

In bamboo, I have YAML in bitbucket cloud and git ,if i connect to the repository and it will throw error like "XSRF and it not a valid JSON " ,how can i resolve this?


Answers:
author: Shashank Kumar
body: Hi Velu,

Welcome to Atlassian community.

If I understand correctly while connecting to Bitbucket cloud repository in Bamboo you are seeing "XSRF and it not a valid JSON " exception.

Can you attach a screenshot of the error here please?

Regards,

Shashank Kumar
Adding User error
Asked by gavin.langford:

We have enough licenses but when adding a user I get the erorr message:

"new user email address" could not be invited

Why not?

Thanks


Answers:
author: Ste Wright
body: Hi [@gavin.langford](/t5/user/viewprofilepage/user-id/3530189)

Is this definitely related to Statuspage? Or another product (like Jira)?

Potentially, it could be linked to an error other users are seeing in Free instances, where it reports there are no available licenses even though there are.

Check out [this question](https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508), and let us know if it seems related.

---

Alternatively you can contact Atlassian Support for other issues (if Jesse's suggestions aren't working); contact them here: <https://support.atlassian.com/contact/#/>

Ste


author: Jesse Klein
body: Hi Gavin,

Thanks for reaching out to the community! There can be a few reasons an email can't be added but one common reason is that they were invited previously and never confirmed their email. If you're an admin, I recommend going to admin.atlassian.com and finding this user on your site. If they already exist, then you may need to resend the confirmation email. You may also need to [approve the user](https://support.atlassian.com/user-management/docs/approve-or-deny-product-access-requests/).

If the user does not exist on your site, I recommend opening a support ticket at support.atlassian.com so we can take a look at the specific email and help further! Hopefully, that helps!

Regards,  
Jesse
Can not login Statuspage
Asked by CN_CoreSteb:

Hi everyone,As a Chinese user, when I try to log in, I get redirected multiple times and eventually end up on the statuspage where my uploaded image is displayed.

Create a statuspage product is right,but can not turn to the panel

I have also try to use some vpn product,but usually, the web page gets stuck in infinite redirects.

ps: i tryed hokong japan us

A great product, but I am currently unable to use it. :(

![92d8d4851cb5d652a4848666915aa09e.png](https://community.atlassian.com/t5/image/serverpage/image-id/313591iE4DE3C6DC74D988F/image-size/large?v=v2&px=999 "92d8d4851cb5d652a4848666915aa09e.png")


Answers:
author: Jesse Klein
body: Hello there,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. As far as I am aware, Atlassian doesn't have any specific restrictions on China.

You mentioned being brought to this error page after redirecting multiple times. If you look in the dev tools of your browser, you should be able to see how it is redirecting. That might give some insight into how things are being redirected.

For VPNs, I would expect that they would work, however, with the active filtering done in China, I can see a possibility of VPNs not working as intended. You might want to consider another VPN to see if that helps.

Besides that, if you're able to grab a HAR file, feel free to submit a ticket in support.atlassian.com and we can at least see if it there is any information we can gather about how you're being redirected.

Regards,  
Jesse

comments: author: CN_CoreSteb
body: Hi, looks like the problem has been solved, it was an funny issue. Based on your reply, I tried disabling my AdGuard and it worked!

Finally, thank you for your time and effort!


Tags: cloud

statuspage-cloud
How to set component and component group position by API
Asked by Constantin Eiling:

I have already learned from another post and the documentation that it is still not possible to define the position of the components and component groups via API. However, this is an important function for us to be able to use the product efficiently. Unfortunately, manual positioning via the UI is not really an option for us in the long term. Hence the question if Atlassian is planning to add this function in the near future. Or is there already an undocumented way to define the position via the API?

Many thanks in advance


Answers:
author: Shashwat Khare
body: Hello [@Constantin Eiling](/t5/user/viewprofilepage/user-id/5458590) ,  

I'm Shashwat from the Statuspage team and here to help! :)   

Yes, please note that we have an ongoing feature request as - **STATUS-311**   

Unfortunately, these feature requests are not yet public and you can contact us via [this link](https://support.atlassian.com/) to get an update.  

Best,  
Shashwat


Tags: cloud

statuspage-cloud
is there a way to customize the Subscribe form?
Asked by Dudi Glasswien:

Hello,

My case is that we have customers from different regions (EASTUS, EMEA, APAC..).

Currently, the only option for customers is to subscribe by email only,

We would like to have the option to send a notification only to those in the region and not to all customers, from the backend portal, we can not identify which customers belong to which region (we only get their emails).

Can you advise how you would implement such a demand?

Thanks


Answers:
author: John M
body: Hi [@Dudi Glasswien](/t5/user/viewprofilepage/user-id/5457125) ,

If you allow users to [subscribe to individual components](https://support.atlassian.com/statuspage/docs/enable-component-subscriptions/), that would allow you to set up a unique component for each region (EASTUS, EMEA, APAC..) and then the user could subscribe to components for only their region.

comments: author: Dudi Glasswien
body: Thanks, John, I've tried to create a component for a group, but I still could not find on the status page the option to subscribe to a specific component (the subscribe button opened the same form with an input to add email only).

Am I missing anything?

Thanks again


author: John M
body: Hi [@Dudi Glasswien](/t5/user/viewprofilepage/user-id/5457125) ,

After you enter the email, you'll be given an option to select the individual components for that user.


Tags: cloud

statuspage-cloud
All email subscribers don't get all emails on incidents and their updates
Asked by Daniel Bj?rk:

Hi.

<br />

We are using a private page to spread info internally on incidents and their updates. When testing last week we noticed that several users did not receive all email about the incidents and their updates. All users are withing the company using the same email server. All users are subscribed to the same components (all).

Has anyone else experienced this?  
What could be wrong?

Thanks in advance.


Answers:
author: Kevin Paulovkin
body: Are the Subscribers that did not receive email notifications "Confirmed"? In the backend under Subscribers, if it says "This subscriber hasn't confirmed their subscription yet." then they will not receive any notifications.

comments: author: Daniel Bj?rk
body: Hi Kevin. Yes, the users were confirmed before the tests (verified in the admin page) and subscribed to the same components as all other friendly users. :(


Tags: cloud

statuspage-cloud
Does the feature to set X-Frame-Options in HTTP response headers is added?
Asked by Chhaya Patil (C):

To follow up <https://community.atlassian.com/t5/Statuspage-questions/X-Frame-Options-and-CSP-HTTP-Headers/qaq-p/2335218>. If our public status page is tested against clickjacking it results vulnerable to this kind of attack, due to the lack of X-Frame-Options and CSP HTTP headers. Is there a way to set X-Frame-Options and CSP in HTTP response headers?

Do we have this feature added?


Answers:
author: Jessie Turpin
body: Hey Chhaya! I just checked the feature request, STATUS-96, and it hasn't been released yet. The engineering team is still gathering interest, and I've marked your question here as interested in seeing the feature implemented.

Feel free to reach out via support.atlassian.com if you want more information or have other questions.

Thanks,

Jessie


Tags: cloud

statuspage-cloud
Is there a way to remove a component initially indicated as affected in a closed incident?
Asked by giohana_nathalie.consueto_velasquez:

By mistake a component has been added to an incident that has already been closed.

We have already modified the component downtime but it doesn't allow us to remove it from the incident.


Answers:
author: Alan Violada
body: Hey Giohana, Alan from the Statuspage Support team here.

While it is currently not possible to remove affected components from incident history, we do have an open Feature Request that is being reviewed by our engineering team regarding implementing such options.

I have added this ticket to that request, and as Statuspage feature requests are currently for internal access only, If you ever need to reference the request to ask about its progress, the ID is **STATUS-626**.

I would recommend keeping an eye out on our community page for any news about feature updates: <https://community.atlassian.com/t5/Statuspage/ct-p/statuspage>

In the below link you can read about our feature implementation policy if you like: <https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>

Let me know if you have any questions, or anything else we can try to assist with!

Regards,?

Alan Violada


Tags: cloud

statuspage-cloud
Adding third-party component using API
Asked by julien:

Hi,

I would like to know if there is a way to add an third-party component (like AWS RDS eu-west\*1) using API and/or IAC (terraform).

I could not find any ID to specify an existing component in the API doc

Thanks


Answers:
author: Jesse Klein
body: Hi Julien,

This is Jesse from the Statuspage support team. Thanks for reaching out to the community with your question about third-party components and the API.

There is no endpoint to subscribe to these third-party components. When you add one of these components within the application, it creates the component with its own unique Component ID. This needs to be setup manually.

I hope this information was helpful in clarifying how they are added.

Regards,  
Jesse

comments: author: julien
body: That's unfortunate but thanks for the answer.


Tags: cloud

statuspage-cloud
Update statuspage component without creating an incident
Asked by julien:

Hi,

Following the documentation and several KB articles I've created an integration between Opsgenie and Statuspage.

When alertmanager send an alert to opsgenie (I have a rule to apply tags) it is forwarded to statuspag, create an incident and update the component status.

It all works fine.

However, I would like to **only** update the component without creating a public facing incident on statuspage. Sometime those incident can stay in opsgenie to be taken by the team and only the component status would be communicated to customers.

Thanks


Answers:
author: Patrick Tripodi
body: Hi Julien,   

You could simply use the Components automation to trigger an email which will just update the components status without creating a Statuspage incident.   

This can be still from Opsgenie that triggers the email event.  

For reference:  
<https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/>


Tags: cloud

opsgenie