youngmon/atlassian-qna huggingface dataset:
Windows App - how can I close Email Preferences Window?
Asked by MRett:

There is no close button. ESC has no effect.


Answers:
author: Alex W
body: Hi [@MRett](/t5/user/viewprofilepage/user-id/5511478) - welcome to the Community!

Can you share a screenshot of what you're trying to close?

comments: author: MRett
body: ![2024_06_12_08_54_57_Atlassian_Email_and_Privacy_Preferences.png](https://community.atlassian.com/t5/image/serverpage/image-id/329373iED9612F2B465412D/image-size/large?v=v2&px=999 "2024_06_12_08_54_57_Atlassian_Email_and_Privacy_Preferences.png")

There is no button to close the (modal) popup - also when scrolling dows to the bottom. It also appeears when restarting the app. The app cannot be used.

Regards

Michael


author: Alex W
body: Hi [@MRett](/t5/user/viewprofilepage/user-id/5511478) - what app are you using? This doesn't look like the Trello app to me.


author: MRett
body: Hi,

this is definitively the Trello app. It's in the background and you only can see a part of the App's header. The header cannot be accessed because the popup is modal.![2024_06_12_09_26_50_.png](https://community.atlassian.com/t5/image/serverpage/image-id/329377i182EBC8AA3E5C70A/image-size/large?v=v2&px=999 "2024_06_12_09_26_50_.png")


author: Alex W
body: Can you try clearing cache on the app by clicking 'Help' \> 'Reset Local Data'?


author: MRett
body: Hi,

the elements of the app are not available. The popup window for selecting email preferences is **modal.**

Regards

Michael


author: MRett
body: Hi,

the elements of the apps are not available. The popup windows for selecting email preferences is **modal**.

Regards

Michael
Why dose the power-ups not working on the phone?
Asked by shaharazu:

I use my phone to work everyday.  
I have purchased several power-ups and I can only use them when I work from the computer.  
But not when I work from the phone.  
why is that


Answers:
author: Cristina Coloma
body: Hello .

Cris here, from [Crmble power-up](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble) .

Currently, in the Trello mobile app, only Trello's native power-ups are available. Third-party power-ups are not available in the mobile app at this time. This can be a limitation for some users who rely on additional integrations to manage their tasks and projects.

If you need to use third-party power-ups, I would recommend using the web version of Trello, where these power-ups are available. This will allow you to make the most of all the integrations and functionalities that Trello offers.

Cheers

comments: author: Dreamsuite Mike
body: Hi [@shaharazu](/t5/user/viewprofilepage/user-id/5511395)

Are you happy with the answer to this question?
"Inquiries about some Trello features"
Asked by ???? ??????:

* As a member or guest, when I enter the home page and not a specific board, I want to save time and go to a place where I can see the comments that mention me or the comments related to the cards I am involved in. How can I do that? (If possible, please provide a visual explanation). Also, the calendar filter and the table filter do not allow filtering comments that mention me. Is there a solution? Additionally, I can filter the activity, but there is no filter for the activity itself. Is there a solution for that too?
* The untitled cards do not have the names of the boards, which causes confusion for colleagues or members as they do not know from which board this card appeared. Is there a solution?


Answers:
author: Dreamsuite Mike
body: Hello [@???? ??????](/t5/user/viewprofilepage/user-id/5510183)

If you click on **Home**you do get a feed of notifications, including comments you are mentioned in...

![Screenshot 2024-07-01 16.56.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/332814iF1495BCF02F3B3B7/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 16.56.22.png")

What do you mean by "untitled cards"?


author: Gaurav Kataria
body: There are no filters for comments or activity, but you can easily see a list of all comments in the notifications (the bell icon on the top right) <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>
Please restore Trello
Asked by ???:

Please restore Trello  
The company's board contained 7 years' worth of data, but the board disappeared because the board was exported by mistake.  
Please restore the lost email.  
Site address: <https://trello.com/b/dLstaec8/mkt-to-do>

Please answer fast

cft825@naver.com  
cft825@gamil.com  
Please reply to the email above


Answers:
author: Will
body: Hi [@???](/t5/user/viewprofilepage/user-id/5511481) , to protect your team against this in the future I recommend using a tool like [Pro Backup for Trello](https://www.probackup.io/backup/trello). This app allows you automatically backup your boards and recover them with just a few clicks.


author: ???
body: A company employee accidentally deleted the board permanently, so about 7 years of records were lost. Recovery is needed. Request for quick recovery.

comments: author: Antonio Panea Pastor
body: Hi [@???](/t5/user/viewprofilepage/user-id/5511481) ,

I would try to call this from Postman: --url '[https://api.trello.com/1/boards/{id}?key=APIKey\&token=APIToken](https://api.trello.com/1/boards/{id}?key=APIKey&token=APIToken)' \\

You will need the boardId and Authorization Token maybe you are lucky and you can get a board permanently deleted. Otherwise I will open a ticket directly to Trello support to see if they can help you out with that.

Cheers

Toni


author: ???
body: This is the site address you want to restore ( <https://trello.com/b/dLstaec8/mkt-to-do>) A company employee accidentally deleted the group permanently. I need to restore a Trello group. Please restore the deleted group. Seven years of important records have been deleted.


author: Antonio Panea Pastor
body: Annyeonghaseyo [@???](/t5/user/viewprofilepage/user-id/5511481) !

the board was exported and also permanently deleted or just archived?

Cheers

Toni
[Critical] Custom Fields disappeared from Board - Complete Workflow disrupted
Asked by Master DXR:

Hi there,

last friday suddenly all of the custom fields disappeared from a trello board of a client. It looks like it has reverted to a free plan although they have had a paid plan for years. I have contacted the support immediately but haven't got any response from them yet. As the main recruiting process is running through this board it now stands completely still, so we need to find a solution asap.   

Has anybody any idea where this may come from?

Kind regards,

Sergio


Answers:
author: Gaurav Kataria
body: Could it be that your client has moved that board from a paid workspace to a free workspace? Custom fields are only available in paid workspaces.

comments: author: Master DXR
body: That was the issue. They thought that pricing was now only dependant on the number of members and not on the workspaces anymore.   

Thank you for your help!


author: Master DXR
body: Could this be related to the new limit of member s on a board? On this board however we are under the limit


Tags: critical

custom-fields

downgrade
Trello email reminders are only going to the person that created and not all the members
Asked by Tami Renzella:

Trello email reminders are only going to the person that created and not all the members how come?


Answers:
author: Gaurav Kataria
body: Others will need to watch the board or the card to get the notifications <https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/>
Trello says we have more than 10 members when we only have 6.
Asked by Jacob Young:

We have 6 members on Borad for using the free Trello app. But it is locking out one of our members saying we cannot have more than 10. We don't have more than 10. Is there a reason why they think we have more than 10?


Answers:
author: Caity
body: The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the Workspace.


author: dareveggen
body: We are using free Trello app for our [work](https://darevegancheese.com/), we are under 10 members and its working fine


author: Vronik
body: Hi

Look at this and check the number of members of a board in trello

<https://support.atlassian.com/trello/docs/adding-people-to-a-board/>

<https://support.atlassian.com/trello/docs/the-workspace-overview/>

<https://www.iorad.com/player/2081699/Trello---How-to-view-members-board-activity-in-Trello#trysteps-1>

if my answer helped you,   
please mark it as accepted so that others looking for similar issues can more easily find it.
High memory and cpu usage in Chrome on terminal servers
Asked by Devin Pollitt:

Howdy Folks,

Having some issues with Trello of late where it's using anywhere between 3GB and 5GB of memory in Chrome, is there anything we can do to make things run better?

Running the desktop app isn't an option as we cannot run windows store apps on our terminal servers.

Cheers,  
Devin


Answers:
author: Alex W
body: Hi [@Devin Pollitt](/t5/user/viewprofilepage/user-id/4673858) - welcome to the Community!

I'd recommend looking at the card volumes on your board. Usually high memory usage is due to your board having to load thousands of cards, checklists and attachments: <https://support.atlassian.com/trello/docs/troubleshooting-a-slow-board/>

You can use Dashcards to track your card volumes: <https://community.atlassian.com/t5/Trello-articles/Boost-Performance-in-Trello-Unleashing-the-Power-of-Dashcards/ba-p/2442074>
I don't see the 'Conferences' tab in OpsGenie Teams or Settings to set up a ICC or Zoom bridge/room
Asked by Mark Harding:

Trying to set up OpsGenie to manage Incidents and am as far as setting up a Conference room for Incident Command Centre, but don't see the 'Conferences' tab under Teams or under settings.


Answers:
author: Nick H
body: Hi [@Mark Harding](/t5/user/viewprofilepage/user-id/4398205) ,

The incident command center (or conferences) and all its features are only available on Enterprise plan.

<https://support.atlassian.com/opsgenie/docs/use-the-incident-command-center-icc/>

My guess is if you do not see this under the Settings tab, then your Opsgenie account is not subscribed to an Enterprise plan:

![icc1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/146813iAF572AF9F890C06F/image-size/large?v=v2&px=999 "icc1.jpg")

Hope this helps! But let us know if you have any other questions, issues, etc.

-Nick

comments: author: Mark Harding
body: I believe that I have read somewhere since that it is also available on the Premium tariff/package,.. is this correct?


Tags: summit
Can I update alert field message with latest deduplicated alert message.
Asked by Neil Benton:

We have integrated kapacitor with OpsGenie and configured it to duplicate messages, and this is working fine.

The Message in the alert reads P3, "Warning Server-1 Memory usage is 80%"

When further alerts are added in the activity log for the alert we see:

* 6:10pm Alert received for the same alias "Warning Server-1 Memory usage is 81%"
* 6:10pm Alert received for the same alias "Warning Server-1 Memory usage is 82%"

But the message to the operators still shows "Warning Server-1 Memory usage is 80%"

Is there any way to update the original alert to take the message field of the latest alert received ?


Answers:
author: Nick H
body: Hi [@Neil Benton](/t5/user/viewprofilepage/user-id/4388608) ,

I see your response on this similar post: [https://community.atlassian.com/t5/Opsgenie-questions/Alert-deduplication-and-alert-status-updates/qaq-p/1650126?utm_source=atlcomm\&utm_medium=email\&utm_campaign=mentions_reply\&utm_content=topic](https://community.atlassian.com/t5/Opsgenie-questions/Alert-deduplication-and-alert-status-updates/qaq-p/1650126?utm_source=atlcomm&utm_medium=email&utm_campaign=mentions_reply&utm_content=topic)

I've added your request to it as well. At this time, the best method is the suggestion in the post above of adding a note each time the alert is deduplicated.

You could also update the alert's message via our Alert API, or manually in the app. I understand automating the update would be ideal, but again unfortunately not possible at this time.

<https://docs.opsgenie.com/docs/alert-api-continued#update-alert-message>

We'll reach out if/when there are any updates on the ticket, ALX-918; *Update alert fields / content upon deduplication.*

comments: author: Neil Benton
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930)

thanks for the response, I am looking at the API as suggested and it works. Is there a way of triggering an API call when an alert has been deduplicated ?

Or would I have to write a script that queried all alerts and then updated the message with the latest deduplicated alert message ? This seems over kill.

cheers

Neil


Tags: cloud
Integration with Salesforce
Asked by Yatish Madhav:

Hi there

I am runnning through these steps <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-salesforce-service-cloud/>. I have completed all the steps and set up a sandbox Salesfroce environment for this too

But struggling to actually test if all is working. Would it be possible to provide a demo video or a call to run this through with me if possible?

Thank you

Yatish


Answers:
author: Nick H
body: Hi [@Yatish Madhav](/t5/user/viewprofilepage/user-id/3279728) ,

The Salesforce integration won't work with sandbox environments, but I believe you can take out a Developer Edition which is free - and that should work as expected.

Hope that helps! As for demos / live calls, we do not provide that via Community.

Let us know if you run into any other questions, issues, etc.

-Nick

comments: author: Yatish Madhav
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) thank you for the reply. i have tried that ... but the Apex Class and Trigger options are grayed out. And I could not find signing up for an Enterprise trail ... Please advise what I can do for this OpsGenie integration testing? Thank you


author: Ben Johnson
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) ,

Is it still true that we can't test the integration in normal Salesforce Sandboxes? We'd like to integrate to a full sandbox so we can test and configure based on our org's data and custom architecture.

Thanks,

Ben


author: Eric Smith
body: Hey Yatish. Our company has been using this [ZigiOps tool](https://zigiwave.com/salesforce-integrations/) to connect several systems incl. Jira-Salesforce. It doesn't require any coding skills and is easy to customize. I hope this helps you.

Cheers,

Eric


Tags: integration
Can I get OpsGenie to post all incident updates to a single slack channel?
Asked by pcoleman:

There are occasions where there is more than one incident happening at the same time, particularly when we start integrating planned maintenance and suspected cases. A consequence of this is that incident updates start to be a bit "spammy".

It would be great if we could post all incident updates (created, statusChanged, maaaaaaaybe updateSent) to a single Slack channel. We can have it so that all alerts for a given team are created in a single Slack channel but that is problematic:

i) The alert is disconnected from the incident. This is more about Stakeholder management, we only communicate in terms of incidents.

ii) It's via team - so yes we could have all alerts go to the same team but it's bending the system too far.

Really looking for like a news desk of incident changes:  

11:01 - GIN-1024 Planned Maintenance, patch applied created.

12:32 - GIN-1022 Suspected traffic loss closed.

13:32 - GIN-1024 Planned Maintenance, patch applied updated.

etc.

Is it possible to get the incident updates all going to the same Slack channel? In terms of getting this to work I also looked at JIRA service desk which kind of allows us to do this since all incident types are to update on the same channel but frankly OpsGenie is far superior as an incident management tool that it's not really worth making the change. I guess I raise it as I was wondering if it were possible to link the two somehow so that any incident rasied in OpsGenie is also an incident type in JSD / JIM, and that way we can get the Slack updates!

Any and all suggestions welcome here, even if it is creating a custom API to do the trick.


Answers:
author: Connor Eyles
body: Hi [@pcoleman](/t5/user/viewprofilepage/user-id/4417719)

I have looked into your request and when it comes to our slack integration and Incidents, this works by creating a new slack channel for that particular Incident.

We do have a feature request logged in our system for providing the ability to connect an existing slack channel to incidents however this is current functionality as of yet.

I have come up with a workaround for you which might be useful for your use case.

What you could do is set up an email integration directly with an existing slack channel and then set the defined email address for that slack channel as a stakeholder in your Opsgenie account.

This being said any stakeholder-based communication can be fed into that slack channel :smile:

![Image 2021-06-02 at 3.06.19 pm](https://p-25foddj.b0.n0.cdn.getcloudapp.com/items/mXurnwGW/f01a7fb1-ca2f-4482-8125-1c2c46ab96ab.jpg?v=d4a69ae5e76ba002016f203d53bfc670)

Hope this helps!

Thanks,

Connor


Tags: cloud

slack
Incident not created correctly based on Alert and rules
Asked by serge calderara:

Dear all,

We have different Alert which are occuring in Opgenie from dynatrace.  
Then we define an Incident rule which create an Incident if Alert priority is P3

What we noticed is that when we have different Alert with priority P3, only 1 single incident is created event if the Alert is not the same as seen below :

![bsGVJcoF8U.png](https://community.atlassian.com/t5/image/serverpage/image-id/145256iC7BDCF74FDD9723E/image-dimensions/454x215?v=v2 "bsGVJcoF8U.png")

Associated Alert to the above incident

Any idea why I have only 1 incident with all alert in?


Answers:
author: Connor Eyles
body: Hi [@serge calderara](/t5/user/viewprofilepage/user-id/3385932)

I hope you are doing well :smile:

So when it comes to automating Incidents via Incident rules, we have something called Auto-matched Alert Behavior. After an incident is opened, alerts matching the Incident Rules become [++Associated Alerts++](https://docs.opsgenie.com/docs/correlate-alerts-with-incident-1#section-associating-alerts-with-an-existing-incident "https://docs.opsgenie.com/docs/correlate-alerts-with-incident-1#section-associating-alerts-with-an-existing-incident") under the incident automatically, and no notification is sent. This aims to reduce alert fatigue.

So what you will need to do is check all the associated alerts and see if they all match the Incident rule.

You can find more information here <https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/>

Thanks,

Connor
jira service desk webhook not triggering alert in opsgenie
Asked by rockandsalt:

Hi,

I am having issue setting up the connection between opsgenie and jira service desk. I would like that when a ticket is created, an alert would be created on opsgenie.

I have the following routing rule where a ticket with "I*ssue Type"*ct_scanner would get routed to a chosen escalation schedule.

![jira_ticket.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/145211iE17506764CD1A981/image-dimensions/452x74?v=v2 "jira_ticket.PNG")

![opsgenie_routing.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/145209i4A411B06C0D5DB29/image-dimensions/452x269?v=v2 "opsgenie_routing.PNG")

I have the following webhook automation set up in jira : ![jira_automation_webhook.png](https://community.atlassian.com/t5/image/serverpage/image-id/145210iADAD7F122499EE80/image-dimensions/493x322?v=v2 "jira_automation_webhook.png")

And the "Issue Type" is present in the extra properties

![extra_properties.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/145212iE834A8F8795A52BC/image-dimensions/354x314?v=v2 "extra_properties.PNG")

But when I create the ticket, no alert is created in opsgenie. I am not sure what I am missing.


Answers:
author: Nick H
body: Hi [@rockandsalt](/t5/user/viewprofilepage/user-id/4290856) ,

The Routing Rule wouldn't have any affect on the JSM issues creating Opsgenie alerts.

But I also see you have an Automation Rule configured. Instead - you will want to configure a webhook under the Webhooks tab.

Automation Rules are not supported at this time. This will help configuring a Webhook: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/#Configuration-in-Jira-Service-Management>

Try this, and let us know whether or not any alerts are created following!


Tags: jira-service-desk
Can a Team Admin manage users notification preferences?
Asked by Becky Weeks:

Can an Admin of a team view or modify other team users notification preferences that are set for alerts?


Answers:
author: Nick H
body: Hi [@Becky Weeks](/t5/user/viewprofilepage/user-id/4413079) ,

It would depends on the user's Account role, and not the user's Team role. Being a team admin only gives a user admin privileges of that team, and not of other Opsgenie users.

Account Admins and Owners can edit / configure anyone's notification preferences.

<https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/>

Hope this helps!


Tags: alert
Is there a way to send weekly automated report email to additional users
Asked by Pat Ryan:

We have users who want to receive weekly automated report sent to organization level users automatically. Is there a way to configure who received weekly opsgenie summary email other than add the user as an owner?


Answers:
author: Nick H
body: Hi [@Pat Ryan](/t5/user/viewprofilepage/user-id/2566004) ,

The Weekly Summary reports can only be sent to the User that subscribes to them under their Notifications tab.

But - you can created scheduled reports under the Analytics tab, and send these to outside users:

![reportcomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/145154iC07DF1AA7A7574B8/image-size/large?v=v2&px=999 "reportcomm1.jpg")![reportcomm2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/145155i60022A724A5E58BA/image-size/large?v=v2&px=999 "reportcomm2.jpg")

Hope this helps with what you need! Let us know if you have any additional questions.


Tags: cloud
Is there a way to add an action for all teams?
Asked by Jorge Gomez Rivas:

**Is there a way to share actions between teams?**

This is a hack... but it is the only way that I see to share actions between teams.

Having 3 teams:

* Team A: with an action configured with a fake URL.
* Team B: with API integration.
* Team C: the team the user is a member of.

Sending an alert through Team B integration I can add an action from Team A. The action is listed in the actions menu for Team C member.

Team C member can click on the action and a success pop-up appears (The authentication pop-up does not appear even when the user is not part of Team A) but not the confirmation pop-up.

The action is not executed. But we received a webhook with the action execution.

I can manage the action webhook to execute the actual action.


Answers:
author: Don Pierce
body: That appears to be a good workaround/solution


Tags: cloud