Automation fails when moving issues from Resolved to Closed
Asked by Gillian Rodricks:

I have an automation set up to move issues from Resolved status to Closed status after 14 days. The automation was working well until now. This is the error I'm seeing---

*No transitions found for user. Ensure that the rule actor has permission (including issue security levels) to see issue and perform transitions.*

I've set this rule to run everyday. I checked that the transition from Resolved to Closed exists.

I also checked the permissions and checked that atlassian-addons-project-access has transition permissions.

Are there any post functions that I need to update? I don't have any conditions set.

Also, what do I need to add in the Cron expression if I need this rule to run every day at 9 am EST?

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/336583i77DE2771704DF314/image-dimensions/444x471?v=v2 "2.png")![Rule details.png](https://community.atlassian.com/t5/image/serverpage/image-id/336582iAC1A5CF80B124C6D/image-size/large?v=v2&px=999 "Rule details.png")

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Answers:
author: John Funk
body: Hi Gillian,

Maybe copy the rule and change the trigger to manual. And then try it then while on an issue that qualifies and see what happens.


author: Hans Polder
body: [@Gillian Rodricks](/t5/user/viewprofilepage/user-id/5540904) ,

Thanks for providing all these details!

Let's look to make sure that the A4J user has the correct permissions. You did check if that was the case for the Transition permission, but to transition you actually also need **Browse Projects** and **Edit Issues** permission. Can you check if that's the case as well?

Additionally, are you using any **Issue Security?**

comments: author: Gillian Rodricks
body: Hey [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) , yes A4J has both Browse and Edit issues permission. We are not using Issue security.


author: Hans Polder
body: Try changing the actor to yourself (presuming you are a (project) admin) to see if that would work?

I assume you do see the transition yourself when trying to do the exact same action from the ticket in question?

If the permissions are correct, it would seem that it's really something in the workflow. Can you share a screenshot of the workflow, including the details of the Resolved \> Closed transition?


author: Gillian Rodricks
body: Hi [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) , please see the screenshots here ![Resolved Closed 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/336766iB577F22DE116B9A9/image-size/large?v=v2&px=999 "Resolved Closed 1.png")![Resolved- Closed 2 .png](https://community.atlassian.com/t5/image/serverpage/image-id/336765iA5DE58980C70B4F1/image-size/large?v=v2&px=999 "Resolved- Closed 2 .png")![Resolved-Closed 3.png](https://community.atlassian.com/t5/image/serverpage/image-id/336764i3B58EF2BD5B8338E/image-size/large?v=v2&px=999 "Resolved-Closed 3.png")


author: Gillian Rodricks
body: Hey [@han](/t5/user/viewprofilepage/user-id/5505075) not sure what happened but the automation seems to work now..I don't see the errors anymore..Thanks for all your help!


author: Hans Polder
body: [@Gillian Rodricks](/t5/user/viewprofilepage/user-id/5540904) ,

Thanks for the update! Maybe it was some bug at Atlassian side, as your workflow transition does indeed look clean.

Good to hear that it works again :)


author: Pramodh M
body: Hi [@Gillian Rodricks](/t5/user/viewprofilepage/user-id/5540904)

Have you checked all the workflows in the project as it seems to apply to all the workflows in the project?

comments: author: Gillian Rodricks
body: We're using 1 workflow for this project at the moment.


Tags: cloud

jira-service-management

jira-service-management-cloud