youngmon/atlassian-qna huggingface dataset:
Where'd the 60-day trial for Premium go?
Asked by Charese Gainor:

I'm aware of the changes from Teams to Workspaces and received the emails and saw banners about "Your new Workspace will get 60 days of Premium for free + access to a 60% discount for a year."

I have one more month of Gold already paid and had yet to decide which workspace to use the Premium trial on. None of my workspaces have premium. Come this morning, the banner is gone along with the option for choosing which Workspace to use the Premium on?

Did I completely miss my chance to assign Premium to a specific Workspace? Did I lose out on the 60-day premium altogether?


Answers:
author: Alex W
body: Hi Charese, you should still be able to apply the deal on one of your workspaces. Just as an FYI, you weren't supposed to wait until your Gold subscription ended to apply this, as we're phasing this subscription out.

If you still have the original email sent on August 24, that should provide the link to the page where you can choose which workspace to apply the deal to. If you can't find that, can you raise a ticket at Trello Support so we can take a look? You can raise the ticket at <https://trello.com/contact>

comments: author: Charese Gainor
body: Hi Alex,

I have the email sent on August 24th but the links go to [here](https://help.trello.com/article/1323-what-to-do-if-your-gold-membership-is-ending) and the Trello homepage. My Gold membership is set to expire in late October and had planned to assign the trial this week by Oct 1 (calendar month for billing purposes going forward).

Thank you for the information, I'll raise a ticket.


author: Charese Gainor
body: I was able to find this site in my history: <https://trello.com/select-team-to-upgrade> but does not appear to be accessible from the trello home or account pages.


author: Alex W
body: Hey Charese, can you see if you can apply the trial from this page? <https://trello.com/page/gold-promo-free-trial>

If not, please raise a ticket with us. Let me know when you do so I can take it and we'll clear this up.


Tags: billing

premium
How do I fix the sum card
Asked by Cari Manderscheid:

Hello all,

I am hoping someone here can help me.

I have added the power up Smart Fields to my board, I was able to add a "sum" card which totaled up the no of hours for each card and displayed it on the top card of the list.

However, when I began filling in the no of hours for each card, the total value changes and says NaN, instead of showing the total no of hours.

How do I get this to add the sum of all the cards on a particular list and show it at the top?

Also, is there a way to print a single list at a time?

Thank you!


Answers:
author: Iain Dooley
body: [@Cari Manderscheid](/t5/user/viewprofilepage/user-id/4574849) I think the best point of contact would be the support team for the Smart Fields power up

comments: author: Alex W
body: Agreed [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) - [@Cari Manderscheid](/t5/user/viewprofilepage/user-id/4574849), the email for the Smart Fields support team is help@smartfieldsfortrello.com


author: Cari Manderscheid
body: Thank you both very much!
Generate documents
Asked by Caio Queiroz Accioly Lins:

In my industry we use trello and some other softwares... one of these closed the doors and we used it to generate docs to follow some rules of a certifacte. I am thinking about trello to make it.  

The docs has numbers and some obrigatory info, there is someway to do it in trello? Make some spaces obrigatory, and generate the number automaticaly?


Answers:
author: Brittany Joiner
body: [@Caio Queiroz Accioly Lins](/t5/user/viewprofilepage/user-id/4574640) not sure i'd say Trello is a good candidate for doc creation. Can your explain a little more about what you're trying to accomplish? For instance, are you trying to output something based on input of info? And when you say doc, do you mean like a PDF?


author: milynnus
body: [@Caio Queiroz Accioly Lins](/t5/user/viewprofilepage/user-id/4574640)

Currently, I have clients that manages their prospecting to sales in Trello with the end products as purchase agreement, sales agreement, term contracts...etc and send them via SignNow to their clients. As for the number generation and "space obrigatory" we will have to look at the specifics. In the cases above, they keep their docs in Google Drive but handles their workflow in Trello.
Butler get url
Asked by David MB:

Hi,

On butler variables ( <https://help.trello.com/article/1157-variables> )

How can obtain the finish (3025-teste) of URL like on image?

![Sin t?tulo.png](https://community.atlassian.com/t5/image/serverpage/image-id/162298i9B1D5410457D9A85/image-size/large?v=v2&px=999 "Sin t?tulo.png").

Thanks


Answers:
author: Iain Dooley
body: [@David MB](/t5/user/viewprofilepage/user-id/4574619) do you mean you have a URL in the description or comment or something and you want to extract that part of the URL?

You could use a regex, see my answer here:

[Sep 08, 2020](https://community.atlassian.com/t5/Trello-questions/Re-Using-Butler-to-assign-a-card-based-on-multiple-criteria/qaq-p/1476237/comment-id/33739#M33739)


Tags: butler
Set up Rule to change cover color
Asked by Dianna Hassebrock:

Is there a way to set up a rule to change the cover color for a card?


Answers:
author: Brittany Joiner
body: [@Dianna Hassebrock](/t5/user/viewprofilepage/user-id/4574516) i don't believe there's any automation around card covers, but depending on what you're trying to accomplish, perhaps you can use card labels? there is automation with changing the label based on certain triggers, like moving in or out of a list, member assigned, due dates, etc.

comments: author: Sarah Cole
body: There's no built-in automation, no (though a lot of people are asking for it).

There is a way to 'hack' it, though, as detailed here: [https://community.atlassian.com/t5/Trello-questions/Is-there-a-way-to-automate-cover-colors/qaq-p/1395396?utm_source=atlcomm\&utm_medium=email\&utm_campaign=mentions_reply\&utm_content=topic#:\~:text=Mar%2031%2C%202021-,Although%20Butler,-currently%20can%27t%20change](https://community.atlassian.com/t5/Trello-questions/Is-there-a-way-to-automate-cover-colors/qaq-p/1395396?utm_source=atlcomm&utm_medium=email&utm_campaign=mentions_reply&utm_content=topic#:~:text=Mar%2031%2C%202021-,Although%20Butler,-currently%20can%27t%20change)

It can be a bit fiddly to get it working but I've managed to set covers based on due date, so it can be done!
Switch Board Keyboard Shortcut Inconsistent
Asked by Paul Engel:

I use the keyboard shortcuts to switch between boards (Cmd+#) on the Mac app frequently. However,since the recent update it only works inconsistently. Occasionally the app will switch to the proper board, but most of the time the Board menu will blink, but the board will not switch.


Answers:
author: Alex W
body: Hey Paul, we're aware of a bug with keyboard shortcuts on our desktop app, we're looking into it currently! Thanks for raising this.


author: Nicholas Burman-Vince
body: I've worked out that you now have to go via the 'Boards Page' for these to work.

- Start at any board and Cmd+# will just blink.

- Start at any board and Shift+Cmd+B takes you to Boards Page. Then Cmd+# takes you to that board. To navigate to a different board you have to repeat both those steps.

Hope that helps fix this, as like Paul I rely heavily on Cmd+# to navigate the boards.
Cars Search
Asked by Aleksey Kirillov:

how can I find all the cards that I have created and am not a member of them


Answers:
author: Hannah Humbert - Simpla Workflows
body: The "My Cards" section is designed to show cards that have been assigned to you. In terms of seeing cards you have created, there is no feature in Trello to search and filter for these cards. [Here's an old post](https://community.atlassian.com/t5/Trello-questions/Can-I-filter-by-cards-I-ve-created/qaq-p/670561) that talks about a workaround of applying a label. You could have a butler rule that auto-labels card with a {creatorfullname} grey label, but this is not retroactive. I agree that it would be a needed feature, so I'd suggest logging a feature request direct with Trello.


author: G subramanyam
body: Hi [@Aleksey Kirillov](/t5/user/viewprofilepage/user-id/4574602) welcome to the Atlassian community.

You can find all your created cards by going to your cards view: *<https://trello.com/your/cards>*

This information is shared by Atlassian team member-Martha: "Another option, you could have each person add a label to the card with their name on it when creating the card. If you'd prefer not to have the label display on the front of the card, you could use the gray label, which only displays on the card back. Once the label is added, you can use **label:"Creator name"** in the search bar in the top left corner to find cards created by that person*.*

I believe this will address your query.

comments: author: Aleksey Kirillov
body: *Hi*

*<https://trello.com/your/cards>* shows cards of which I am a member.

I need a list of cards that I have created and am not a member of them.


author: G subramanyam
body: Thank you for the quick response. I just tried this in my instance and it showed my cards.

Click in your profile image \>\> Choose cards \>\> you will have an option to sort and view as below:

![Trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/162303i92F0C4AAFA99991F/image-dimensions/445x86?v=v2 "Trello.png")

If the above step didn't work, then the only option I suggest is contact Trello support team.


author: Aleksey Kirillov
body: ![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/162305i77AE7F150DB758E7/image-size/large?v=v2&px=999 "1.png")![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/162306i07498495CA16B04A/image-size/large?v=v2&px=999 "1.png")
deleting by accident
Asked by rebeca:

I accidentally deleted the workspace? or a board im not too sure as it was unintentional but now my trello account has changed and im not too sure what to do


Answers:
author: Ollie k
body: Hi [@rebeca](/t5/user/viewprofilepage/user-id/4574213) hope you are well, i have you found a way rerestore your workspace?

i found a way to restore a deleted workspace

go to Account - atcivity - click on your board title with a red padlock (and restore your board)

hope it helps.


author: Dasha Shakov
body: Sorry to hear you've deleted a Workspace, [@rebeca](/t5/user/viewprofilepage/user-id/4574213) Accidental deletions happen more frequently than we think.

The **[Backups for Trello Power-Up](https://trello.com/power-ups/5f68db5b510db84238769710)**, available in the Power-Up marketplace was built for users like yourself. With the Power-Up, you can work safer in Trello, knowing your data is safe against human error and malicious activity. Backups for Trello runs daily, automated backups so if you lose data (like deleting a board, workspace, or even a card), you can easily restore it in a few clicks.

If you have any questions, please feel free to comment on this thread or email me directly at dasha@rewind.com.


author: Michael Pryor
body: It's pretty buried to delete a workspace so I suspect (but don't know) that you didn't delete the workspace.   

Can you share a screenshot of what you see and what you expect to see?


author: Suvradip Paul
body: Hi [@rebeca](/t5/user/viewprofilepage/user-id/4574213) ,

Thanks for posting and welcome to the community.

There is a trello help guide regarding deletion of workspace in trello - <https://help.trello.com/article/762-deleting-a-workspace>

**Unfortunately, Deleting a Workspace is permanent and there is no undo. Boards within the Workspace won't be deleted. Instead, your boards in this Workspace will sit on your account without a Workspace. You will need to place that board on a different Workspace before you can invite other members to join the Board.**

**Important Note** - If the Workspace still has an active Standard or Premium subscription, then you will need to cancel the subscription first before being able to delete the Workspace.
How do I remove myself from a board?
Asked by Colleen Ferguson:

When setting up our accounts my friend and I created an extra board and we would like to remove it. Sadly we can't find how. Could you please assist?

thanks!


Answers:
author: Andrea Crawford
body: Hi Colleen,

Here are instructions for deleting a board: <https://help.trello.com/article/801-deleting-a-board>

Here are instructions for leaving a board: <https://help.trello.com/article/804-leaving-a-board-in-trello>  

I hope this helps!
How to recover lost card activity entries after moving a card to another board?
Asked by J?ri Preobra?enski:

I moved a Trello card from one board to another and my notes under "activity" have been lost. The card thumbnail still shows the number of comments/activity entries but when opening the card, the activity entries are lost.

Is there any way to recover lost data?


Answers:
author: Iain Dooley
body: [@J?ri Preobra?enski](/t5/user/viewprofilepage/user-id/4573866) Are you saying that the actual comments are not showing? I know that the list of activities sometimes changes when moving between boards, but comments should still be there. If you click the show/hide details button to show only comments can you see them there? If you're able to can you share a screenshot?


Tags: activity

card
reminders
Asked by ??? ???:

```
??????. ??? ????????? ???????????? ?? ?????, ????? ??????????? ????????? ?????? ???? ? ??????? ??????.
```


Answers:
author: Vero Rivas
body: Hi [@??? ???](/t5/user/viewprofilepage/user-id/4573783)

Look at this post, maybe can help you

<https://help.trello.com/article/793-receiving-trello-notifications>

Cheers
Trello connectivity issues??
Asked by Andy - PTC Redundant:

Statuspage is showing all green ? <https://trello.status.atlassian.com/>

But i am still getting sandtimer "Sending.... ?" messages with every single action I do and then eventually the "? Could not connect to trello" message

Double checked my internet connection and internet provider's status page and no issues...

And now I have getting the message " ? Connection interrupted. Retrying..." I have zero issues with any other Web Browser based app this morning.

SO... anyone else experience issues this morning, or just me...??

???


Answers:
author: Alex Branson
body: Looks like the status page has been updated.

comments: author: Andy - PTC Redundant
body: Thanks for the heads up [@Alex Branson](/t5/user/viewprofilepage/user-id/4573542) ??
Searching across boards
Asked by Leo Fu:

Suppose I have two cards:

Test3_Test4

Test5-Test6_Test7

I can get the result by searching phases Test3, Test5, Test6 but cannot get any results with Test4 and Test7.

Is there any way to search the phases immediately after underscore? Thanks.


Answers:
author: Iain Dooley
body: [@Leo Fu](/t5/user/viewprofilepage/user-id/4542742) have you tried "_Test4"?

comments: author: Leo Fu
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)I've tried with "_Test4" and "_Test7". No results are returned. Thanks.


author: Iain Dooley
body: [@Leo Fu](/t5/user/viewprofilepage/user-id/4542742) Hmmm I think you probably can't then. I think _ is not considered a word boundary so it's the same as searching for "est4"


author: Leo Fu
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)Thanks for confirmation.
How are previous board members handled in new Premium accounts?
Asked by Christa Hutchins:

I have a Gold membership that will switch over to a Premium trial tomorrow. The email I received says

* Current board members will still be able to access the boards they're on and boards that are private to you will still be private.

Does that mean that current board members who may be on multiple boards in a Premium Workspace will be grandfathered in and still have access? Or does it mean that they will keep access, but I'll have to pay for them as additional members?


Answers:
author: Alex W
body: Hi Christa,

When personal boards are moved into a workspace, the guests on those boards will still be able to access the boards as long as they stay open.

If you then upgrade that workspace to a subscription, you will be charged for all billable users on that workspace. Billable users are members of the workspace and multi-board guests (users that are on two or more boards in the workspace). Single-board guests are not considered billable users.

If you want more information pertaining to a specific workspace of your's, you can reach out to Trello Support at <https://trello.com/contact>


Tags: gold

premium
Why did checklist view disappear on main page of trello
Asked by Adila Omar:

Why did trello get rid of checklists on the main page view without having to click on each one individually


Answers:
author: Andrea Crawford
body: Hi Adila, are you looking for ["Your items"](https://help.trello.com/article/942-how-to-use-advanced-checklists-to-set-due-dates-and-add-members-to-checklist-items) on the main home page? If so, can you try clicking "Home" as in the screenshot below and see if you're able to see them then?

![Screen Shot 2021-09-27 at 9.27.28 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/162299i64673BF15FB3A5A1/image-size/large?v=v2&px=999 "Screen Shot 2021-09-27 at 9.27.28 AM.png")

comments: author: Adila Omar
body: I'm looking at the checklist for tasks to do

previously you could see it without having to click onto each individual card ![0CDB5BB9-4175-40D5-B3E8-502C11EB1090.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/162568iD553398D122698FB/image-size/large?v=v2&px=999 "0CDB5BB9-4175-40D5-B3E8-502C11EB1090.jpeg")
I activated Expense Trackello powerup but don't see it
Asked by Rob Drewsironworks:

I supposedly activated Expense Trackello but don't see it anywhere. How do I get it on my cards


Answers:
author: Robin Warren _Blue Cat Reports_
body: Hi Rob,

It should appear on the right hand side of each card when you open it, under a section called 'Power-Ups' there will be an 'Expense Trackello' button.

Robin
> Founder: Blue Cat [Reports for Trello](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat) and more :)
What are the SQL queries to get all the details present under System Information of Confluence?
Asked by Shashank Shubham:

To understand which tables and its respective parameters stores value of section in "View System Information" (`<BASE_URL>/``admin/systeminfo.action`)

1. Confluence Information

2. Environment Variables

3. Java Runtime Environment

4. Java VM Memory Statistics

5. Database Information

6. Confluence Usage

7. System Properties

8. Plugins

9. Installed Languages


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I'm glad to say that most of those are not held in the database, so you won't be able to do whatever it is you want to do with SQL.

I very strongly recommend that you forget that Confluence (and the other Atlassian applications) even have a database. Their databases are simple data stores, not really databases, and they're absolutley not designed for any form of reporting. Reading an Atlassian database is the worst possible way to report on any Atlassian system, just don't try it, it's a vast waste of your time and effort.

What are you actually trying to achieve here?


Tags: confluence-server

database

server

sql
Icons not loading in scroll viewport confluence site
Asked by Test:

The icons used in the instructions or related articles links are not loading in scroll viewport site instead it shows charchode like \\uD83D\\uDCD8![test.png](https://community.atlassian.com/t5/image/serverpage/image-id/226031i512D4FBEA17C403B/image-size/large?v=v2&px=999 "test.png")


Answers:
author: Sven Schatter _K15t_
body: Hi [@Test](/t5/user/viewprofilepage/user-id/5080702),

This looks like it's one of the "default pages" that Confluence automatically creates when you create a new space. For some reason, the underlying storage format of these pages seems to be a little corrupt which causes the issue you're seeing.

This is very easy to fix:

* Delete the emojis in that page
* Insert the emojis again (e.g. by typing "*:blue_book:*")

This will replace the corrupt data with normal data and you should see your emojis also in your Scroll Viewport site.

Note that this is a problem that only exists for these "default pages" and will never happen if you create pages yourself using the Confluence editor. If you want to understand why, see the technical explanation below.

---

If you are interested in the technical details, here is what's going on under the hood. Usually, when you have an emoji in your page, the storage format that Confluence creates for it looks like this:

```
<ac:emoticon ... ac:emoji-fallback="?" />
```

But in these "default pages" the storage format for some reason looks like this:

```
<ac:emoticon ... ac:emoji-fallback="\uD83D\uDCCB" />
```

Which is exactly what you're seeing in your Scroll Viewport site, right?

I have no idea why Confluence creates broken "default pages" like that, but when you manually create pages, the Confluence editor will always generate the correct storage format. Therefore, this will never be a problem when you insert emojis or create pages yourself.

---

Hope this helps!

Cheers,  
Sven

comments: author: Test
body: Hi [@Sven Schatter _K15t_](/t5/user/viewprofilepage/user-id/4546729)

Created a new page using the template provided by confluence and got the same result. Is the issue when using a default templates of confluence?

![test.png](https://community.atlassian.com/t5/image/serverpage/image-id/226455i936A1BDB03AC3816/image-size/large?v=v2&px=999 "test.png")


author: Sven Schatter _K15t_
body: Hi [@Test](/t5/user/viewprofilepage/user-id/5080702),

Yes, that seems to be the problem!

Cheers,  
Sven


author: Thomas Cebulla
body: As of today, we also have this problem in our Confluence pages.  
Everything looked OK for months.  
We have a significant number of pages that we have created with the Confluence meeting notes template.  
The icons were always there, since today they are gone and replaced by \\uD83D\\uDxxx.  
If it used to work and now it doesn't, the problem must be somewhere else.  
And seriously, going through all the pages, deleting the icons everywhere and reinserting all the icons definitely can't be the solution.


Tags: cloud

confluence-cloud

k15t

scroll-viewport