youngmon/atlassian-qna huggingface dataset:
Issues being automatically deleted.
Asked by Wayne Harris:

Why do issues disappear for no apparent reason?  

Where have they gone?

How do I retrieve them?


Answers:
author: Aron Gombas _Midori_
body: [@Wayne Harris](/t5/user/viewprofilepage/user-id/5563826) If you search for those issue by their key, do you find them?

I ask it, because for example boards in Jira can be configured in a way that e.g. an issue sitting in the "Done" column for 50 days will auto-disappear from the board (and only from the board) to reduce clutter. You can still find these by their key, because they aren't actually deleted.

Just an idea.


author: Anandhi Arumugam
body: Hi [@Wayne Harris](/t5/user/viewprofilepage/user-id/5563826) Welcome to the community!

1. Please see if anyone has delete issues permission in this project

2. Please check if there is an Issue Security scheme applied to this project

This should give you an idea about what happened.

comments: author: Wayne Harris
body: Thanks [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450) - how do I check those things please?


author: Anandhi Arumugam
body: Which project do these issues belong to?

Please navigate to this Project -\> Project Settings

You should find Permission Scheme and Issue Security on your left pane.


Tags: cloud

jira-cloud
Bug epic should not close when all the tasks/sub tasks are closed
Asked by Sushmita Chakraborty:

Hello Team,

I usually create epics for bugs for various products that my company produces.

I don't want the epic to close when I close all the bugs (which are task and sub tasks) under that epic.

Can I form a rule specific to issue type i.e., Bug?


Answers:
author: Maciej Dudziak _Forgappify_
body: Hi [@Sushmita Chakraborty](/t5/user/viewprofilepage/user-id/5492389)

To prevent the closing of an epic based on its child issues (both sub-tasks and regular issues), the best approach is to use a workflow validator. Alternatively, you can try Automation, but keep in mind that while Automation can't prevent a status change, it can revert it back to the previous status.

There is no out-of-the-box validator for such case, therefore we've developed the Linked Issues Validator available as part of the [Workflow Building Blocks for Jira](https://marketplace.atlassian.com/apps/1233642/workflow-building-blocks-for-jira?hosting=cloud&tab=overview) app. With a wizard-like UI, you can select options that represent your case. You can choose relations from: sub-tasks, parent issues, stories, children, and linked issues. Additionally, you can filter relations by issue types and select criteria based on status category and status

In your case, the "Children" option would be the best, as it tests both regular issues and sub-tasks under the Epic.

I am leaving a link to the [app's documentation](https://docs.forgappify.com/workflow-building-blocks-for-jira) if you are interested.

I hope it will help.

Cheers


author: Dick
body: Hi Sushmita,

t's more the other way around. Epics do not get closed by themselves and one would need an automation to close them.   

So best check the automations that can run for you project and disable those.

Cheers,

Dick

comments: author: Maciej Dudziak _Forgappify_
body: Hi [@Sushmita Chakraborty](/t5/user/viewprofilepage/user-id/5492389)

Did you mean to restrict - prevent closing of the epic ?


author: Sushmita Chakraborty
body: [@Maciej Dudziak _Forgappify_](/t5/user/viewprofilepage/user-id/5267224) that's right


author: Dick
body: No, prevent any automation to close epics.

In the default version of Jira, epics stay open, even if all tasks are done.


author: Sushmita Chakraborty
body: [@Dick](/t5/user/viewprofilepage/user-id/4586768) Noted.


Tags: cloud

jira-service-management

jira-service-management-cloud
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Asked by ?????:

???? ? ??????????? ????????????? ???? ??????? ?????????? ?????????.? ???????, ? ????? ???????. ? ????? ? ??????????? ???? ???? ??????? ?????????? ? ???????. ??? ????????? ???????? ?????? ??????? ?? ??????????? ??????? ? ?????????, ????????? ?????? ?????? ??????????? ? ????? ????? ???? ??? ??????????. ??? ??????:...


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain what this has to do with an Atlassian system?

?? ????? ?? ?? ?????????, ????? ????????? ??? ????? ? ??????? Atlassian?


Tags: cloud
How to get version workload report for unreleased version?
Asked by Srujan kumar:

We are having a unreleased version for present and i want a complete version workload report for that. i need report like where we are standing and what things going on in the version. i need a clear picture of it.


Answers:
author: Andy Heinzer
body: Hi Srujan,

If I understand correctly, you are not seeing a version workload report for an unreleased version. This report should still be functional even for unreleased versions. Could you please clarify what you are seeing here, versus your expectations?

I did come across a KB article that might be a factor here over in <https://confluence.atlassian.com/jirakb/version-workload-report-is-empty-233146861.html>

If the report is empty, there are few known causes for that behavior, such as a field configuration that marks the resolution field as required, or hidden can cause that report to appear empty.

Curious to learn more here to see how we can help.

Andy


Tags: cloud
Jira for Six Sigma?
Asked by Roy Sanabria:

Hi Team! I'm a total newbie here. I downloaded Jira today and I wonder if Jira can work for Lean Six Sigma projects as well and if it does, I would love to know if someone knows about useful templates or examples on using the DMAIC methodology with Jira.   
Also, sometimes new projects are born from a previous bigger one, is there a way to create Workstreams with Jira. I mean a way to relate one project as part of a Main/Bigger Project?

Appreciate any comment here,

Thanks!!


Answers:
author: Klaus Hartmann
body: Hello Roy,

you can map the DMAIC phases as workflow status and assign them to the issue type task, for example.

The tasks can then be assigned sub-tasks. The subtasks can go through a simple workflow.

Several projects can be connected via boards or connections between issues.


Tags: cloud

six-sigma
Hiding installed apps by default
Asked by Kale Bullen:

Hi,

We are currently using several marketplace apps in our instance of JWM.

When we view tickets once created it appears to be a hit and miss if the apps we have installed are visible by default on the ticket.

I am looking for a way to "hide" them unless the button at the top is clicked to bring them into view.

Is there such a way to make this happen?

![Screenshot 2021-09-23 081026.png](/t5/image/serverpage/image-id/161646i95EE8DDCB2C83FD5/image-size/large?v=v2&px=999 "Screenshot 2021-09-23 081026.png")![Screenshot 2021-09-23 080832.png](/t5/image/serverpage/image-id/161645i4C72FA33B1B2D678/image-size/large?v=v2&px=999 "Screenshot 2021-09-23 080832.png")


Answers:
author: Clark Everson
body: Hi Kale,

This is one of the downsides of apps in general, because each app will have it's own configurations and some do not allow themselves to be hidden on the project level.

I would suggest reaching out to each vendor about options as they are going to be your best resource.

Best,

Clark

comments: author: Kale Bullen
body: I feared this might be the case :(

I will reach out to the devs and see what they say.

Thanks for the insight. I was fairly confident that it was not a Jira issue (no pun intended) but rather a plugin issue.

Thanks, [@Clark Everson](/t5/user/viewprofilepage/user-id/2969809) !


Tags: cloud
Select multiple values in a "Select List (multiple choices) - field" when creating an issue.
Asked by Simon Huprich:

Hi,

In one of our processes we use a screen with different custom fields of the **"** **Select List (multiple choices)"** typ.  

I noticed that if I use the "Create-Issue-Operation" of this particular screen, I can only select one of the multiple choices possibility of these fields. This means that if I want to select multiple options in one issue, I have to create it with one value selected in every "Select List (multiple choices) - field" and that I have to complete the created issue ++afterwards++ selecting more options in the "Select List (multiple choices) - field". But for this step I have to reopen the already created issue.  

Is there another possibility?  
Is it possible to select multiple values in a "Select List (multiple choices) - field" during the creating step of an issue?  

Thank you very much!  
Greetings  
Simon  

<br />

<br />


Answers:
author: KAGITHALA BABU ANVESH
body: Hello [@Simon Huprich](/t5/user/viewprofilepage/user-id/4425043) ,

I created a "Select List(Multiple Choices)" --\> Demo-Anvesh with values as 1.abcd , 2.cdef.

placed on the create screen.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/161482iDE2EFFD72AE4E453/image-size/large?v=v2&px=999 "image.png")

When I create a ticket, I'm able to select multiple values as you can see in the above image.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/161483i5C47E9B422B82F6E/image-size/large?v=v2&px=999 "image.png")

After ticket creation, it shown as above.

I didn't faced any challenge while selecting multiple.

If you faced any issue while doing the process, can you please help me to get more deatils.

Thanks,

Kagithala Babu Anvesh

comments: author: Simon Huprich
body: Thank you very much!


author: Alex Koxaras _Relational_
body: Hi [@Simon Huprich](/t5/user/viewprofilepage/user-id/4425043)

* Are you able to select more than one values during the creation screen and you get e.g. an error message? OR
* You are not able to select more that one values while clicking on them?


Tags: cloud
rearrange sub issues according to due dates
Asked by Lynn Lewis:

Hello, I am self-teaching Jira work management and cannot figure out how to rearrange my sub issues according to due dates rather than when I first entered them into the list.

Can someone help walk me through that?

Thanks


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Lynn Lewis](/t5/user/viewprofilepage/user-id/4567025), welcome!

If I understand correctly, you may want to have a look at [JXL](https://jxl.app) from the [Atlassian Marketplace](https://marketplace.atlassian.com/apps/1224710/jxl-spreadsheet-table-issue-editor-for-jira). It offers a fully customizable table view on your issues that works with all project types (including business projects) and all Jira fields (including due dates).

This is how your use case might work in JXL:

![ezgif.com-gif-maker (1).gif](https://community.atlassian.com/t5/image/serverpage/image-id/161724iC688C31A16EE9721/image-size/large?v=v2&px=999 "ezgif.com-gif-maker (1).gif")

(Disclaimer: I work on JXL :))

Hope this helps,

- Hannes

comments: author: Mary Kate
body: Thanks! This is very helpful!


author: John Funk
body: Hi Lynn - Welcome to the Atlassian Community!

What type of project are you using?

Regardless, you are probably going to find that it is not possible to auto rank/sort them by dates.

comments: author: Mary Kate
body: that is helpful. thanks. At least I am not going crazy!


Tags: cloud
Unable to create issues from list view
Asked by Rosana Casilli:

Hello all!

I am facing this issue in my workk management project.

In the list view, when I click on "+ create" button it is showing me the following error

![unable to create issues.png](https://community.atlassian.com/t5/image/serverpage/image-id/161574i580504F9CA0EDDA0/image-size/large?v=v2&px=999 "unable to create issues.png")

I have reviewed the permission scheme and the user the role has the create issue permission.

could you please help me on this?

thansk in advance,

Ro


Answers:
author: John Funk
body: Hi Ro,

Have you tried the suggestion in the error message? Have the user click on the Create button in the top navigation bar and see if it works going that route versus the + button on the List.

comments: author: John Funk
body: Great! Glad you got it working again!


author: Rosana Casilli
body: Hi John!! thanks for the answer. Yes I have tried with the create button and it allows me to create the issue. but not with the + create button under the issue list


author: John Funk
body: I just tried in my instance and it worked fine. Is it working on other Business projects? Or not working on any of them?


author: Rosana Casilli
body: Sorry guys! it was something that i did not realize. Everything was just fine. The problem was that I have changed a post function condition and didn't publish the changes.

but that fixes in the create button but not the + create button


Tags: cloud
Best App to Integrate Trello and Jira WM
Asked by Danielle:

What is the best app to integrate Trello and Jira Work Management in real time? We do not want to have to constantly manually sync them!

Thanks in advance!


Answers:
author: Ang?lica Luz
body: Hello [@Danielle](/t5/user/viewprofilepage/user-id/4566989),

Welcome to the Atlassian Community!

Searching for apps regarding Trello and Jira integration, I found some that might help you.

* [Jira + Trello Two-Way Sync](https://trello.com/power-ups/5891fb016d52033680ac9051/jira-trello-two-way-sync)
* [Jira Power-Up](https://trello.com/power-ups/586be36326cc4c7e9f70beb3/jira)
* [Jira Trello Power-Up](https://marketplace.atlassian.com/apps/1216625/jira-trello-power-up?hosting=cloud&tab=overview)

For more information about integrating both, please, check the blog post below:

* [Bring Joy To Any Team With The Jira And Trello Integration](https://blog.trello.com/jira-trello-intregration)

Kind regards,  
Ang?lica


Tags: cloud
cannot access to boards
Asked by Sam Wu:

I am getting the error message "We're having troubles connecting to your boards".  

![Screen Shot 2021-09-20 at 12.24.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/161167i12187BF612819F60/image-size/large?v=v2&px=999 "Screen Shot 2021-09-20 at 12.24.58 PM.png")


Answers:
author: John Funk
body: Hi Sam - Welcome to the Atlassian Community!

Jira was having trouble with loading boards earlier today. But it should be fixed now. Give it another try and see if it works.


Tags: cloud
Automation rule to execute if it is in same state for more than 10 min
Asked by Sindhu D M:

In Data centre version, i wanted to execute an automation rule as below:

if it is in same state named X for more than 10 min and issue is still in unassigned i need to alert the agent


Answers:
author: Guilhem Dupuy
body: Hi [@Sindhu D M](/t5/user/viewprofilepage/user-id/4441444) ,

What you are looking for is achievable using an **SLA** and an **automation rule;**

You can start by creating a new SLA triggered when you entered your state X, which is paused when the assignee is defined, and stops counting when you exit status X.

Then, you can create an Automation rule triggered when this SLA is breached, sending an e-mail to the desired person :)

Let me know if it helps,

Guilhem

comments: author: Sindhu D M
body: Thank you


author: Sindhu D M
body: can we have option to know whether the ticket is in same state for more than 10 min, then alert the agents?


author: Guilhem Dupuy
body: My pleasure :)   
I guess you could use the same automation rule, and send an e-mail to the current assignee or mention him in a comment using the following smart value :

    [~accountid:{{assignee.accountId}}]


Tags: automation

data-center
Create a record using API via VBA
Asked by Gustavo Miller:

Is there a way to create a JIRA record using API (post) via VBA??

Perhaps a sample would be great!


Answers:
author: DPKJ
body: [@Gustavo Miller](/t5/user/viewprofilepage/user-id/4398940) this is for sure possible.

As sample you take some inspiration from this post - <https://ashuvba.blogspot.com/2014/08/excel-vba-json-rest-with-jira-json-is.html>

Also, if you can find better library for VBA to call rest api you can use that as well. Documented here - <https://medium.com/automation-generation/using-vba-and-excel-to-make-authenticated-requests-for-alpacas-trading-api-2968acaa3776>

comments: author: Gustavo Miller
body: Sorry for the tardiness, it is been very busy at work. I will look at this.


author: Gustavo Miller
body: DPK J, I was wondering if you can share a sample of a JSON string. Due to the number of double-quotes, building the string can be quite challenging.

This is what I gather from the samples:

{"fields" :  
{  
"project" : { "key" : "@KEY@" } ,  
"issuetype" : { "name" : "@IssueType@" }  
}  
}

I am assuming that the 'at' signs at NOT part of the string; guess in there I replace with my data. If you can help I would appreciate very much.


author: DPKJ
body: Here is sample curl that I use

```
curl --request POST \
  --url 'https://<DOMAIN>.atlassian.net/rest/api/3/issue' \
  --user '<YOUR_EMAIL>:<API_TOKEN>' \
  --header 'Accept: application/json' \
  --header 'Content-Type: application/json' \
  --data '{
"fields": {
"summary": "Issue summary",
"issuetype": {
"id": "10000"
},
"project": {
"id": "10000"
}
}
}'
```

On data, sure you need to replace \`@\`, and data itself is JSON string. So for this you can use any library that has 'stringify' function. For example this - <https://github.com/VBA-tools/VBA-JSON>

Here you create dictionary and collection and then convert that to json string, which is much more easier than directly writing json string.


Tags: cloud
How does this work with Jira?
Asked by Jim Holmes:

I'm a creative forced into using Jira - the software team use it - but I was hoping that the Management Tool might give me more of a visual overview ( like Monday or 10,000 feet?) I can't work out how/if the Management tool links to the actual Jira?

Is this a common request?

Thanks


Answers:
author: John Funk
body: Hi Jim - Welcome to the Atlassian Community!

Hopefully, you will come to love Jira at some point. :-)

Jira Work Management is just another type of project in Jira like Jira Software projects and Jira Service Management projects. But JWM is aimed more at Business functions in your organization like accounting, HR, marketing, etc.

But it definitely links to the other Jira projects as well. What exactly are you hoping to do? Or how are you wanting to use it?

comments: author: Jim Holmes
body: Thanks John - I was hoping that I could link to the Jira cases and subtasks that are created by the devs and use the JWM as my visual to-do / task progress / scheduling / overview tool on the Jiras that need marketing/design input..


author: John Funk
body: Yes you should be able to use the link issues function to link any issues you create in your JWM project with the issues in their software project.


author: Jim Holmes
body: Thanks again John. I think I need to get my head around Jira and some of the terminology it uses before I'm going to have a hope of getting this to work for me. It's just not a very ( to me ) user friendly experience..


author: John Funk
body: Yeah, it's a powerful tool, but with that comes some less intuitive things. Let us know how we can help you.


author: Jim Holmes
body: Another quick query: If I log in to my company Jira account - I can't see any workflow management tool - how do I get to that from the main Jira page?


author: John Funk
body: You will need to be a Jira Administrator to be able to edit workflows.

But the gist of it is, go to Settings (the gear icon in the top navigation bar) then select Issues. If you don't see Issues, then you don't have Jira Administrator permissions.

Then you go to Workflows (if you do have the permission).


author: Jim Holmes
body: Ok thanks.


author: Jim Holmes
body: Me again! Our version of Jira is server based - will JWM still work/integrate with it?


author: John Funk
body: Ah, there is no JWM in the server version, it is Jira Core server, but does not have all of the fancy new features - and won't.

Are you wanting to connect your JWM project in Cloud to your issues in your Jira Server version?


author: Jim Holmes
body: Yes that's what I was hoping to do - is it possible?


author: John Funk
body: Personally, I have not done it, but I hear it is possible. Take a look at this document to see if the guidance works:

<https://support.atlassian.com/jira-software-cloud/docs/link-an-issue/>

It will take some work from your Jira admins.


Tags: cloud
Link Subtasks
Asked by Claudette Visser:

How do I link subtasks to other issues on the same board?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the community!

You can link any issue to another by editing either of them and using "link issue" from the options menu, then selecting a link type and the other issue for the other end of the link.

But I may not have picked the right thing when I read "link" - the issue link function is the instinctive answer, but you might not mean that. If I have got it wrong, could you describe more of what you expect a "link" to do in this question?


Tags: cloud
Configure a board to group by epic
Asked by Larry Bauman:

Is it possible to group issues by epic on Jira Work Management Boards?

Similar to Jira software, where you can create swim lanes.


Answers:
author: John Funk
body: Hi Larry - Welcome to the Atlassian Community!

No not at this time. Hopefully that will be coming though.


author: Dean Turturici
body: I'm new here and I'm not sure how, but can this be converted into a formal feature request? I would love to see this feature.


Tags: cloud
Can Jira be used to create tickets from an email request(s)?
Asked by Tamara Dalton:

Every time a person sends an email I'd like a ticket to be created in Jira. I have a post about housing on various websites. I need those requests sent to Jira and made into open tickets so I can reach back out to potential buyers. Is there a way to use Jira in this type of functionality/manner?


Answers:
author: Nic Brough -Adaptavist-
body: You can set up **requests** to be created from email in Jira Service Management by using the "email channel" functionality.

The other Jira applications use the [issue email handlers](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/) to work with issues by email. There are more advanced email handlers in the marketplace, but have a look at the basics before you jump to them, as understanding the built in email handlers puts you in a good place to evaluate more powerful options.

comments: author: Tamara Dalton
body: Thank you [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) for this quick response. This helps a lot.


Tags: cloud
Changing status of multiple projects
Asked by Antti Miettinen:

Hi guys,

How can I change the status of multiple (239 to be precice) projects easily instead of drag-dropping them one by one?

Thanks!

Antti


Answers:
author: John Funk
body: Hi Antti - Welcome to the Atlassian Community!

What exactly are you trying to do? Do you want to change the name of the status? Do you want to change the status in the workflow? We need more information please.


author: Nic Brough -Adaptavist-
body: Projects don't have status, so I'm going to assume you mean issues.

You can use "bulk edit" to transition issues through their workflows - basically, do a broad search for the issues you want to change (you get to refine the exact list later in the process), and look to the top right of the issue navigator for the options.

Bulk-edit will be in the list (assuming your admins have given you the global permission to use bulk edit), and clicking that takes you to a set of questions about what you want to do with the issues, one of which is "transition".


Tags: cloud