Charts not working although nothing changed
Asked by Eva Kr?ger:

Hi!

We have Velocity charts that are not working anymore even though there was no recent change to them and if I open edit mode I can see the correct chart:

![velocity chart.png](/t5/image/serverpage/image-id/239263i6227A54E956A331F/image-dimensions/438x267?v=v2 "velocity chart.png")

This is the error message I get:

![error.png](/t5/image/serverpage/image-id/239264iFD7798F968C9413B/image-dimensions/480x206?v=v2 "error.png")

Any ideas what I could do?


Answers:
author: Katerina Rudkovskaya [Stiltsoft]
body: Hi [@Eva Kr?ger](/t5/user/viewprofilepage/user-id/5037171),  

From the visible error messages I can see that the Chart from Table macro can't see its source table, then the Pivot Table macro also can't see the source table, then there are other two errors that are not visible (the pink one is the most interesting one).  

As I understand, you have smth like that: Chart from Table -\> Table Transformer -\> Pivot Table -\> Table Filter -\> source table (most likely live Jira Issues macro). So, if your source table indeed comes from the Jira Issues macro, unwrap it from other macros (or the Table Toolbox if the tags are correct and you are on Cloud) and publish the page -- make sure that it still returns the required data and not that pink error message.

comments: author: Eva Kr?ger
body: The source table is on the same page and connected with the chart through the macros table excerpt/table excerpt include. I'm not sure what you mean by the table toolbox..

You think I should unwrap the source table from table excerpt and then wrap it again??


author: Katerina Rudkovskaya [Stiltsoft]
body: Hi [@Eva Kr?ger](/t5/user/viewprofilepage/user-id/5037171),  

Your tags say that you are on Confluence Cloud: it means that you can't wrap macros directly one into another and should use the Table Toolbox macro to create macro sequences.  

If you are on Server/Data Center, then your macros can be nested directly on the page.  
As I saw several errors from different macros, I assumed that you used a macro sequence to create you chart (for example, Chart from Table -\> Table Transformer -\> Pivot Table -\> Table Filter -\> source table). And I also assumed that your source table is the Jira Issues macro.  

The visible errors tell that the macros can't see the source table. So, I suggested to unwrap you Jira Issues macro from other macros and publish the page - to check that it still returns proper tabular data.  

Now you say that the source table comes from the Table Excerpt Include macro. I can assume that you reuse a manually created table and try to build a chart based on the reused copy of this table?  

Again unwrap your Table Excerpt Include macro from other macros, publish the page and make sure that it returns a proper table.


author: Eva Kr?ger
body: I replied below from a different account.

The problem is probably a different one that another team is currently trying to solve. Thanks a lot anyways!


author: Eva Kr?ger
body: Hi [@Katerina Rudkovskaya \[Stiltsoft\]](/t5/user/viewprofilepage/user-id/3738229) ,

Thank you for your explanations!

I wasn't sure if I'm using cloud..

Anyway, I unwrapped some of the macros and realized the problem is in the pivot table macro but still I cannot solve it. It always sums the column "case" but I want the column "story-points" to be summed up. Whenever I change it (and I save it from the small settings icon as well as the "save" button) it jumps back to summing up "case"...

![Screenshot 2023-02-14 114449.png](https://community.atlassian.com/t5/image/serverpage/image-id/240025iFBB712602BFA009C/image-size/large?v=v2&px=999 "Screenshot 2023-02-14 114449.png")

comments: author: Katerina Rudkovskaya [Stiltsoft]
body: Hi [@Eva Kr?ger](/t5/user/viewprofilepage/user-id/5146488),  

Please [raise a support request](https://jsd.stiltsoft.com/servicedesk/customer/portal/2) providing us with the page storage format and screenshots of your source data. We'll investigate the issue and hope it'll be resolved soon.  


Tags: cloud

confluence-cloud

filter

table

table-filter

table-filter-and-charts