youngmon/atlassian-qna huggingface dataset:
Sick Days Balance unit should tie to different schedule hours
Asked by Poojari, Suprita:

Sick Days balance unit should be as per schedule hours, so that if employee applies for 1 day it should deduct that whole day based on schedule.

Example- If schedule is 4 hours then employee should accrue 1 day of 4 hours and if schedule is 6 hours then employee should accrue 1 day of 6 hours and time away will deduct based on schedule (which is already at place)

Highly appreciate for the assistance:


Answers:
author: Andy Gladstone
body: [@Poojari, Suprita](/t5/user/viewprofilepage/user-id/5221452) Welcome to the Atlassian Community. Are you sure you are posting this in the correct forum? Is this in reference to your company's sick time policy, or a function of the Confluence Calendar? Please provide some more detail so we can assist.

comments: author: Poojari, Suprita
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) This is the client requirement for Canada employees as per their new labor law for sick leave.


author: Andy Gladstone
body: OK. This seems to be something you need to take up with your Human Resources Dept. or payroll provider, not Atlassian. This is not the correct forum to address this issue.


Tags: cloud
How can I create a filter on assignee/person, when using Confluence calendar?
Asked by JUDY_L_REID:

Looking for a way to filter on:

- Vacation by person

- JIRA issues by person/assignee


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@JUDY_L_REID](/t5/user/viewprofilepage/user-id/5201899) and welcome,

there is an open request for that <https://jira.atlassian.com/browse/CONFCLOUD-49360>.

Please vote and watch that ticket in order to keep you up to date.

Fabio


Tags: cloud
Confluence Team Calendar Feels Neglected
Asked by Kyle Pace:

I just set up team calendars via confluence and I get the sense that this is a neglected offering that has not been updated in a long time. Some of the instructions are slightly outdated compared to the current interface, and the styling/customization leaves a lot to be desired.

Are there any plans to update this Confluence feature in the near future? Thanks! :)


Answers:
author: Benjamin
body: Hi [@Kyle Pace](/t5/user/viewprofilepage/user-id/5046448) ,

I found a few documents were not up to the latest. I'm guessing because Cloud gets updated frequently. When I do see something, I use this section at the bottom of the documentation.

![Screenshot 2023-04-07 at 1.40.56 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/250541iFE3C334BA0A4B0F1/image-size/large?v=v2&px=999 "Screenshot 2023-04-07 at 1.40.56 PM.png")

comments: author: Kyle Pace
body: Got it [@Benjamin](/t5/user/viewprofilepage/user-id/3275402) thanks! I was more asking from a product team perspective, the service feels outdated and out of parity compared to the rest of the Confluence ecosystem. As a premium plan-only feature, I was curious if it was slated to be worked on in the near future? The only reason my team upgraded to premium was for this calendar - and a few of us were discussing the outdated appearance :)


author: Peter Quick
body: 100% agree with [@Kyle Pace](/t5/user/viewprofilepage/user-id/5046448) ,

I haven't promoted the calendar feature since migrating to cloud and attempting to set one up (last year). Giving it another change, the setup experience is tedious and extremely frustrating with things like Jira events simply not functioning as described in the user guides.

Additionally, basic functions like Delete a Jira event isn't available. Doco says:

"The event you're trying to edit is a JIRA event (sprint, version, or issue). If this is the case, the change to the JIRA item has to happen in JIRA."

I don't want to change the Jira version, it's set up properly. The calendar event doesn't reflect the version on the Jira project and I'd like it off the calendar... but there's no delete option.

What should be a fairly simple calendar build has taken 4.5 hours and is not satisfactory for use. We'll remove the calendar from the space and resort to other methods of displaying Jira project related info on pages.

As the Atlassian advocate and Jira admin for our firm's Premium Plan I will not promote this product for general use. Maybe with another few years of iteration we'll review.

Cheers,

PeterQ

[Pronto Software](https://www.pronto.net/)


Tags: cloud
Event type recovery
Asked by Oficina Calidad y Mejora Continua:

Hello,

our Help Desk Team recently removed an event type from Team Calendars, and as a result, all events created as this type were also removed.

Is there any method to get that back?


Answers:
author: Brant Schroeder
body: [@Oficina Calidad y Mejora Continua](/t5/user/viewprofilepage/user-id/1163932) You would have to do a restore of a Confluence backup.

comments: author: Brant Schroeder
body: [@Oficina Calidad y Mejora Continua](/t5/user/viewprofilepage/user-id/1163932) can you accept the answer to help others?


Tags: server
Is it possible, to set a status on events?
Asked by Maria HORN:

Hello,

I would like to know if it's possible to set some kind of status for each event... Examples:

In Progress  
Instructed  
Completed  
...

Is there an addon or something similar for this?  

Thanks for help + kind regards,  
Maria


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

It is possible to put some stuff on a calendar entry, but there's nothing that resembles a status. Best you can do is just editing the item.


Tags: server
With one-way synchronization (iCal) how often does Outlook synch with Confluence
Asked by Neale Austen:

When I update an event on a Confluence calendar which I have synchronised with Outlook, how long will it take before the update will be seen in Outlook?


Answers:
author: Brant Schroeder
body: [@Neale Austen](/t5/user/viewprofilepage/user-id/3564283) Every 30min by default. [https://confluence.atlassian.com/teamcal/subscribe-to-team-calendars-from-microsoft-outlook-251005307.html#:\~:text=The%20default%20is%20every%2030,to%20save%20your%20new%20profile.](https://confluence.atlassian.com/teamcal/subscribe-to-team-calendars-from-microsoft-outlook-251005307.html#:~:text=The%20default%20is%20every%2030,to%20save%20your%20new%20profile.)

comments: author: Neale Austen
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) 30 min is the default for 2 way synch. We are using 1 way synch from Confluence to Outlook. So when I add or update an event on Confluence I need to know how long it takes before the event or update will appear in Outlook


Tags: server
MICROSOFT TO DO SYNCRONIZATION
Asked by Fabio Galimberti:

I set the syncronization between jira issue to microsoft to do activities.

But, even if I set "SYNC DUE DATES", the date are not syncronized and the activities in microsoft are all without the due date.

(I'm using the app microsoft 365 for jira by yasoon)

Is there a solution?


Answers:
author: Britta Neugebauer _yasoon_
body: Hi there [@Fabio Galimberti](/t5/user/viewprofilepage/user-id/4613429) ,

thank you for reaching out. I work for yasoon and I am happy to help.

I am sorry that you are having trouble with setting up the integration for Microsoft To Do. In this case I'd recommend you to book a 1:1 meeting with us here: [Meet Microsoft 365 for Jira (office365.com)](https://outlook.office365.com/owa/calendar/MeetMicrosoft365forJira@yasoon.com/bookings/)

And of course you can raise a support ticket here: [Technical support - yasoon Support - Jira Service Management (atlassian.net)](https://yasoon.atlassian.net/servicedesk/customer/portal/3/group/9/create/20)

We're on it, have a great day and talk to you soon :-)

Regards

Britta


Tags: cloud
Events in Team Calendar are cut off visually
Asked by Phillip Cook:

Just started happening today that some events in the calendar are being cutoff showing only a sliver. Have tried using different browsers and also in incognito/private windows. Only way I've been able to see a difference is if I changed the date range on the particular event, but if I then change it back to the previous date range the visual issue persists.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/238477i2A5B5B247207EF23/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Lauren Leavell
body: This is affecting our cloud instance as well. Please vote for the issue here - seems to be a recent UI bug: <https://jira.atlassian.com/browse/CONFCLOUD-75291>


Tags: cloud
I want to add Iranian solar calendar in Jira
Asked by ??? ????? ??????:

How can I do this?  
please guide me


Answers:
author: Brant Schroeder
body: [@??? ????? ??????](/t5/user/viewprofilepage/user-id/3528892) are you trying to create one or embed it from another site?

comments: author: ??? ????? ??????
body: I want to set Jira's date as Iranian solar date


author: Brant Schroeder
body: [@??? ????? ??????](/t5/user/viewprofilepage/user-id/3528892) This is not currently available. You can vote for a feature request here: <https://jira.atlassian.com/browse/JRASERVER-63614>


Tags: jira

jira-software

server
New Jira event type not showing in calendar
Asked by Mechee:

I created a new issue type and set the calendar to show its start and end date as a duration. I created an new issue and it doesn't show on the linked Confluence calendar.

I change the issuetype of that ticket to a type that is already shows on the calendar and it shows on the calendar correctly.

I change it back to the new issuetype and it disappears.

Not sure what it could be...I'd appreciate any suggestions.


Answers:
author: Ami Chitwood
body: Hi [@Mechee](/t5/user/viewprofilepage/user-id/227313) (I'm a new Confluence user) - I ran into issues with Jira events and Confluence calendar due to user permissions. [I used this page to identify the issue with permissions.](https://confluence.atlassian.com/confkb/team-calendars-does-not-display-public-jira-issue-events-to-non-logged-in-anonymous-users-1087509551.html)

comments: author: Mechee
body: Thanks for your suggestion however I don't believe this is the issue. One reason I say that is because when I change the JQL in the calendar to show a different issuetype they dates show just fine. By the way I'm using date range from 2 custom fields (Start date, End date). Basically, this is what I've determined:

1. If I change the JQL to use a different project but the same new issuetype it shows just fine.
2. If I change the JQL to use a different issuetype in the same project it also shows just fine.

> 1. I created an issue of type *Visit* in project *HR* .
>    * The JQL for the calendar is "project=HR AND issuetype=Visit" and the date selection is *Date Range* with *Start: Start date* \& *End: End date*set in Confluence calendar. Event doesn't show.
> 2. I move the issue in Jira to project *Test* with same *Visit* issuetype.
>    * The JQL for the calendar is "project=TEST AND issuetype=Visit" and the date selection is *Date Range* with *Start: Start date* \& *End: End date*set in Confluence calendar. Event shows.

The projects use the same permission scheme. The Project links are set with the proper Project\<\>Space settings.


Tags: server
Teams calendar on Confluence page is not correctly imported for Web Outlook
Asked by Alex Kiselev _Itransition_:

Hi Comunity.

Could you help please:

on Confluence server 7.13.7

Team Calendars 7.1.5

we have bumped with the situation:

the same team calendar from the Confluence page is correctly imported on Desktop Outlook (events are displayed), but not correctly on Web Outlook - events are not displayed.

Could you tell if it's a known situation?

Thank you!


Answers:
author: Brant Schroeder
body: [@Alex Kiselev _Itransition_](/t5/user/viewprofilepage/user-id/591562) Are you still having this issue? Have you tried subscribing to the Confluence calendar in web outlook?

comments: author: Alex Kiselev _Itransition_
body: Hi Brant,

Actually we found the reason which is simple - Confluence is available only when company VPN connected.

Thank you.


Tags: server
Atlassian Recruitment
Asked by Natalie Chung:

Hello,

I recently applied for a position at Atlassian and received an invitation for an interview from an @atlassiancareer.com email address.

Could someone advise if this email is legitimate?

I have read about malicious scam emails being sent so I am doing my due diligence to ensure this is aa it seems.

Thank you.


Answers:
author: Andy Heinzer
body: Hi [@Natalie Chung](/t5/user/viewprofilepage/user-id/5561295)

Thanks for reporting this to us. I can confirm that this domain is not operated by Atlassian. Our team will only use the atlassian.com domain for official communications.

Our security and legal teams have been made aware of this other domain and are taking steps to address it.

Thanks again.

Andy


Tags: email
Member of my organization doesn't get Verification Mail for New account
Asked by Kimthai Khoo _Mathew_:

A member of my organization can't seem to get the "8-digit code" verification email after creating their new account.

I'm their IT Support staff, I've checked:  
- Quarantine: Nothing in there.  
- I've had them click "re-send" the verification email multiple times  
- Other employees can receive verification mail normally.  
- Inside Azure, the sign-in Logs display "Success"  
- I ran a message trace on their mail, no "noreply+xxxxx@id.atlassian.com" into their account.  
- a message trace on "@id.atlassian.com" returns other employee mails but not this specific employee.


Answers:
author: Hans Polder
body: [@Kimthai Khoo _Mathew_](/t5/user/viewprofilepage/user-id/5557983) ,

It sounds like the mail address is on the suspension list. Read all about it here:

<https://confluence.atlassian.com/jirakb/jira-cloud-email-notification-suppression-list-and-why-users-don-t-receive-email-notification-1236938226.html>


Tags: verification-mail
How can I change my atlassian email when I lost access to it
Asked by Tamir:

I've got an atlassian user which is connected to a deactivated gmail account which I cannot access.  
Is there any way for me to change the account email?  
Is there a way to get official support help with this issue?


Answers:
author: Mikael Sandberg
body: Hi [@Tamir](/t5/user/viewprofilepage/user-id/5557769),

Welcome to Atlassian Community!

If you go to support.atlassian.com and select My account from the dropdown and then follow the link it will allow you to create a ticket with the account team.
Cannot login to Atlassian via Entra SSO
Asked by Alin:

I don't usually deal with this Application too often, however today I wanted to update and expired MS Entra Certificate for Atlassian Cloud.

All went well until I wanted to login to Atlassian, where I am prompted with the following error message:

"Hmm... We're having trouble logging you in. We're having trouble logging you in. There seems to be an issue with your identity provider. Wait a few moments, then try again. Try logging in again f5bc8b69-d360-4604-94b7-15676db95dca"  

on the address bar I can see:

"?error=access_denied\&error_description=Invalid thumbprin"

This recurs on 2-3 browsers with cleared cache and site data.  

Due to this fact I cannot open a case......

LE: Other team members can access the site, however I did not check with the other Site Administrators.


Answers:
author: Alin
body: This is am ORG widespread issue.

Entire organization is down and production is affected but I cannot open a freaking case.

Can some from Atlassian get in touch?

comments: author: Shannon S
body: Hi Alin,

Good afternoon, and thank you for escalating this to us. I'm going to create a ticket for you now and someone from the Guard Support team will get in touch with you shortly.

Take care, and speak to you soon!

Shannon S

**Atlassian Community Support**


author: Alin
body: ...
Have 2 orgs under same email and now we want to split them under separate accounts
Asked by Admin Opteamwork:

Hello team, we have an admin mail under which we have 2 orgs 'xyz' and 'xyz-new'.

Due to a reason, 'xyz' is under a different company and we want to split this 2 orgs under separate admin accounts.

Could you please assist us in achieving this or atleast guide us on how it needs to be handled?

Just an FYI, we have centralized user management and few days back we moved to managed accounts. Would this be an issue in this process?


Answers:
author: Hans Polder
body: [@Admin Opteamwork](/t5/user/viewprofilepage/user-id/5544987) ,

Welcome to the community!

We don't have any access to your environment, and to provide an holistic answer I think it's best if you would contact Atlassian Support to provide an answer best fitting to your situation (since they can see everything in your account). You can reach them via <https://support.atlassian.com>.
"Unable to fetch new notifications" on Atlassian Community
Asked by Seon Shakespeare:

Hey everyone,

I've been getting an "Unable to fetch new notifications" error on the Atlassian Community site since yesterday (screenshot attached).

![Screenshot 2024-07-17 at 09.38.56.png](/t5/image/serverpage/image-id/336045iC5C8C5A6E21F1A05/image-dimensions/435x200?v=v2 "Screenshot 2024-07-17 at 09.38.56.png")

Does anyone else have this problem or have any suggestions on how to fix it?

Thanks!


Answers:
author: Seon Shakespeare
body: Hey [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)

Thanks for letting me know! Glad to hear it seems to be resolved for you as well.

I raised a ticket with Atlassian Support earlier, and they've confirmed it's now fixed.


author: Nicolas Grossi
body: [@Seon Shakespeare](/t5/user/viewprofilepage/user-id/2079193) I have it randomly, now appears to be fixed.

Nicolas


Tags: bug

community

notification
How to authorize users of confluence using other webapplication
Asked by Sachin Patil:

How to authorize users of confluence using other web application--\>

I would like to authorize the profile of a Confluence user through the web-based application; everything should be managed through programming(i.e. access token should create through code and will take it to process further).

After looking at the Confluence documents, I was unable to locate any appropriate articles or pages that would have enable me to proceed.


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Sachin Patil](/t5/user/viewprofilepage/user-id/5547805) . You may have better luck with this question over in the Atlassian Developer Community.

<https://community.developer.atlassian.com/>

Best of luck to you,

--dave

comments: author: Sachin Patil
body: Thank you !


author: Sachin Patil
body: Thanks for your response. [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962) I do not want to use SAML SSO here.  

I am here to request data from Confluence application using my other webapplication.   
While performing operation in my application, will try to authenticate/authorize in confluence application using recommended mechanism.   

I am ready to use any recommended token/authorize API or any other configurations which needs to be configured.  

Many thanks !


author: Kristian Klima
body: Hi [@Sachin Patil](/t5/user/viewprofilepage/user-id/5547805) and welcome to the Community.

You can enable SAML SSO on Confluence Cloud and other Cloud apps within your Atlassian Organization but you need Atlassian Guard.

"Atlassian Guard Standard (SSO, SCIM, mobile app management)

Proactively protect your mission-critical work with advanced authentication controls and flexible security policies.

* Enforce Single Sign-on (SSO) and two-factor authentication
* Automate user lifecycle management (SCIM provisioning)
* Set policies for secure collaboration with external users
* Seamless integration with your Identity provider (IdP)"


Tags: oauth

rest-api
Email Address Change - new email verification failed
Asked by Lucyz:

I changed email address, the new email is not linked to an Atlassian account, get verification message from Atlassian, click "verify your email" button, and I was redirected to page I need to enter password for the new email. I entered email account password, but resulted in incorrect password, the update failed.

Can someone please help? I really need to change Atlassian account email address.

![email verification - failed.png](/t5/image/serverpage/image-id/334512iC882AE13B70B62BB/image-size/large?v=v2&px=999 "email verification - failed.png")


Answers:
author: Kate C.
body: Hi [@Lucyz](/t5/user/viewprofilepage/user-id/4148661) I would recommend reaching out for help with this via [this contact form](https://www.atlassian.com/company/contact/purchasing-licensing#/) - it doesn't require you to successfully log in to your account before submitting (in case that was going to be a problem). The team there should be able to help!


author: Nicolas Grossi
body: [@Lucyz](/t5/user/viewprofilepage/user-id/4148661) Welcome! Maybe someone from Atlassian is here to help you.

Nicolas


Tags: atlassian-cloud
Badges but no activity?
Asked by Daniel Cottrell:

I received 3 emails today about new badges, but I have not used my account since 2022. I checked my most recent notifications and there are no replies. Was there some spam which was deleted or did some other thing happen?


Answers:
author: Hana Ku?erov?
body: Hi [@Daniel Cottrell](/t5/user/viewprofilepage/user-id/1541668) ,

I believe it is connected to [this announcement](https://community.atlassian.com/t5/Announcement-articles/Badge-changes-coming-June-24-2024/ba-p/2735111). I've also received these emails.
I have coorporate account that got deactivated, how can help me to reactivate?
Asked by Jose Alexis Arias:

Hi team,

I got a corporate (<https://bsc-oit.atlassian.net/>) account that got deactivated, a case was opened internally and externally, and nobody seems to have a clue how to help


Answers:
author: Justine Mathews
body: Do you mean your company has claimed the domain for your Jira instance?  

If so, then a Jira admin or Org admin should be able to reactivate the account.


Tags: account-management

atlassian-account

atlassian-guard
Como alterar o administrador da conta?
Asked by Juliana Vieira:

Ola.

O administrador da conta empresarial n?o existe mais. O email foi desativado, necessito alterar a conta para um novo administrador e excluir membros que n?o tem mais email ativo tambem.

Grata


Answers:
author: Jack Brickey
body: Hi [@Juliana Vieira](/t5/user/viewprofilepage/user-id/5537279) ,

Por favor, veja se voc? pode acessar esta URL- <https://my.atlassian.com/products/index>
Change the email associated with my Atlassian user
Asked by Alexandre Arsenault:

Good morning. I changed jobs and my Atlassian account is associated with my previous employer's domain. I still have access to university.atlassian and community.atlassian with this user but it has been removed from this employer's Jira admin page. I would like to continue my Certifications and my "Kudos". Is there a way to change the email associated with my account for my personal email? I already contacted my former employer but they deleted the account.


Answers:
author: Robert Wen_ReleaseTEAM_
body: Have you looked at this? <https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html>

comments: author: Alexandre Arsenault
body: I did but my account was Managed.

These fools **deleted** the account instead of deactivate it.

So I still have access to the community but the current Jira admin can't change the email associate to it.