youngmon/atlassian-qna huggingface dataset:
Paid account. How do I get tech support?
Asked by cmlawson:

When I go thru the top half of the questions for a tech support request, it terminates me in a 'explore the community' box.

How can I get the ticket system to recognize I have a paid account and want tech support?


Answers:
author: Theodora Boudale
body: Hi [@cmlawson](/t5/user/viewprofilepage/user-id/5167051) and welcome to the community!

The billing plan of your workspace has been downgraded to free because there was an issue with the payment. This is the reason why the attempt to create a support ticket sends you to the community.

If a workspace's billing plan gets downgraded to the free one, then it needs to be upgraded by one of the admins.

If the issue with the credit card on file for Bitbucket Cloud has been resolved or if you updated the payment details to use a new credit card, you can upgrade the billing plan of your workspace the following way:

1. Go to the workspace's **Settings**
2. Select **Plan details**
3. Select **Upgrade plan**

Once the plan is upgraded, you should be able to raise a ticket with the support team. If you face any issues, please feel free to let me know.

Kind regards,  
Theodora


author: Michael Napl
body: [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086) I have the same issue.   

I have TWO confluence sites (accidentally created two, upgraded one, but the support portal only ever defaults to the 'free' site with no ability to change which site I'm on anywhere!  

This is frustrating as hell. It 'almost' seems deliberate to reduce amount of tickets.   

Cannot also find anywhere to delete the free cloud site so that I only have the paid version.   

These things should really not be that complicated.

comments: author: Shannon S
body: Hi Michael,

Good afternoon! I hope you're doing well. I'm Shannon, and I'm with the Confluence Cloud support team. My colleague Theodora flagged this with me.

I want to raise a ticket on your behalf to help figure out why the support portal defaults to the free site and why you can't delete the free site.

I'll start that process now. Please check your email in a few minutes.

I will speak to you soon!

Shannon S \| Confluence Cloud Community support


author: Robert Wen_ReleaseTEAM_
body: Hello [@cmlawson](/t5/user/viewprofilepage/user-id/5167051) ! Welcome to the Atlassian Community!

Can you show what you select when they ask you "What product is this for"? I've supplied an example when I go to the support portal:

![Screenshot 2023-03-10 at 9.15.01 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/244998i5F6DA723FC6FD2C0/image-size/large?v=v2&px=999 "Screenshot 2023-03-10 at 9.15.01 AM.png")

comments: author: cmlawson
body: BitBucket cloud. I'm using the Saas and not an install on our servers.


Tags: bitbucket-cloud

cloud

free

support

tech-support
I had created a new workspace and delete it afterwards. It affected the other workspace s
Asked by EarthLedger:

I couldn't find old workspace. How can I restore it?  
It seems like the whole account disappeared, because next time I tried to logged in I was asked for a new account name  

Looks similar to <https://community.atlassian.com/t5/Bitbucket-questions/Creating-and-deleting-a-new-workspace-deleted-my-account/qaq-p/2294628>


Answers:
author: Maria Korolenko
body: Hello [@EarthLedger](/t5/user/viewprofilepage/user-id/5166576) and [@chato](/t5/user/viewprofilepage/user-id/5166199)

Sorry, it happened to you. Happy the account deletion is fixed!

Atlassian is using a [shared responsibility model](https://www.atlassian.com/trust/security/security-practices#tenant-separation) when it comes to deleting and restoring company-level data. In this case, a user is responsible for workspace backup if someone deleted it.

The best practice is to either enable DYI backups or use third-party solutions, like [Rewind for Bitbucket.](https://marketplace.atlassian.com/apps/1228755/rewind-backups-for-bitbucket?hosting=cloud&tab=overview)


author: Theodora Boudale
body: Hi [@EarthLedger](/t5/user/viewprofilepage/user-id/5166576),

Thank you for reaching out.

I created a support ticket for you using the email of your community account, so we can investigate this further.

You should have received an email with a link to the support ticket. Just in case you haven't, please feel free to let me know and I can post the ticket URL here. No one other than you and Atlassian can view the ticket's content, even if they have the URL.

We also have an incident report about this issue on our status page that you can subscribe to for updates:

* <https://bitbucket.status.atlassian.com/incidents/pvs1dls9yyf3>

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora

comments: author: EarthLedger
body: Thank you Theodora!  
I saw that issue was resolved, but is there any chance to recover account and workspace?


author: Theodora Boudale
body: Hi [@EarthLedger](/t5/user/viewprofilepage/user-id/5166576),

You are very welcome!

You can check the support ticket I created for you for updates, our engineers will provide more details there. If you have any questions, you can also post them in the support ticket.

Kind regards,  
Theodora


author: chato
body: **The same happened to yesterday, and has not been fixed yet.**   

I created a new workspace, then deleted it, and my ACCOUNT was deleted.  

Now I'm asked to pick an account name again.


Tags: bitbucket-cloud

cloud
how to stop user create pull request without reviewer?
Asked by adison:

Hi all

My team create repo for new little applications, but the creator sometime forget to add default reviewer in pull request section of repo.

So, my colleagues may forget to add reviewer in pull request.

Is there a setting to hint/stop this situation? Either default reviewer of team/workspace or flag to disable create PR without reviewer are good.


Answers:
author: Ulrich Kuhnhardt _IzymesCo_
body: Hello Adison,

That's a very common scenario that even for small repositories and teams it makes a lot of sense to have a standardised pull request process, including default reviewers and enforcing approvals before the PR can be merged.

We have built an app - [Workzone for Bitbucket cloud](https://marketplace.atlassian.com/apps/1211303/workzone-pullrequest-workflow?hosting=cloud&tab=overview) (free for up to 5 users) - exactly for that. For your use-case you could define default reviewers at workspace or project level, so new repositories would inherit the reviewer configuration. You can also control when a PR is ready to merge by requiring at least 1 or 2 reviewer approvals, and have Workzone auto-merge the pull request, when all conditions are met.

Let us know if you'd like to [touch base](https://izymes.atlassian.net/servicedesk/customer/portal/1/group/1/create/3) on how we can help.

Best, Ulrich

// [Izymes](https://marketplace.atlassian.com/vendors/1210584/izymes-pty-ltd)

comments: author: Ulrich Kuhnhardt _IzymesCo_
body: Update: I just checked core Bitbucket.org features. You can set default reviewers on project level, however these reviewers are not branch-specific or file/path specific (with Workzone). Hope that helps.


author: Jeroen Poismans
body: Hi there!

Unfortunatelly there is no such option. When creating a repo, the creator should think through all aspects, including adding the default reviewer.

That being said, there is an option to notify ther merger of the PR's when no approval has been given by a Default reviewer. So this should then be the trigger to add a Default Reviewer if forgotten.

**Disclaimer**: Actually blocking the merge requires Bitbucket premium

Got to Branch restrictions (on repo level):  
![Screenshot 2023-03-10 at 08.09.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/244890iAC106FA0A835E297/image-dimensions/243x125?v=v2 "Screenshot 2023-03-10 at 08.09.37.png")

Then click **Add a branch restriction** and there you will see the option I am talking about:

![Screenshot 2023-03-10 at 08.09.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/244893i518BDB5EEA2F6092/image-dimensions/332x442?v=v2 "Screenshot 2023-03-10 at 08.09.48.png")

Hope this helps!

Jeroen


Tags: cloud
Bug Report: Invisible Unicode warning for footnote in README
Asked by osep_redmine:

For my README.md, BitBucket reports "This file contains invisible Unicode characters that have been substituted and highlighted. Executing code that contains these invisible characters can have unexpected and malicious results." The only highlighted area is at the end of the file shows '\<U00a0\>' which is a [no-break space](https://unicodeplus.com/U+00A0), and comes at the end of a footnote just before a link back to the footnote in the text - \`\<a class="footnote-backref" href="#fnref:1" title="Jump back to footnote 1 in the text"\>?\</a\>\`.

My guess is that the Markdown parser that BitBucket uses to render footnotes is putting that Unicode equivalent of \`\&nbsp;\` before the backlink, and AFTER that happens, BitBucket runs the 'check for potentially malicious invisible Unicode characters' plugin.

This doesn't harm anything, but it is demonstrably a false-positive warning.

I recommend either moving the Unicode check to before the Markdown render, or whitelisting the offending Unicode character U00a0 in the Unicode checker, or change the setting of the Markdown renderer to avoid emitting characters that will trigger the malicious Unicode checker.


Answers:
author: marius.guscius
body: Same thing is happening now in our README.md files. You've just recently released an update that broke our formatting in README files. How do we **disable this functionality**?

![2023-03-14 13_52_17 \[1333x137\].png](https://community.atlassian.com/t5/image/serverpage/image-id/245477i2E8BE91A09487CFF/image-size/large?v=v2&px=999 "2023-03-14 13_52_17 [1333x137].png")


author: Theodora Boudale
body: Hi [@osep_redmine](/t5/user/viewprofilepage/user-id/5166378),

Welcome to the community and thank you for reaching out!

I have reached out to the development team regarding this issue, I will let you know as soon as I have an update.

Kind regards,  
Theodora

comments: author: Theodora Boudale
body: Hi [@osep_redmine](/t5/user/viewprofilepage/user-id/5166378) and [@marius.guscius](/t5/user/viewprofilepage/user-id/5169550) ,

Our development team has deployed on production a fix for this issue.

Could you please let me know if the issue is resolved for you?

Kind regards,  
Theodora


author: marius.guscius
body: Looks fixed, thank you!


author: Theodora Boudale
body: Thank you for the update and you are very welcome!


Tags: bitbucket-cloud

cloud
REST API to list all build statuses
Asked by prenagha:

Trying to track down a REST API that will returns a list of all build statuses.

Without passing in a list of commit ids.

I'd like to write a script to clean up statuses that were left in "in progress" by builds that failed.

Need to get a list of all the build statuses in a project/repo.


Answers:
author: Michael Bramhall
body: Did you get anywhere with this, I have the exact same requirement


Tags: api

bitbucket-server

build

rest-api

server
Run Bitbucket shell runners hiding secrets
Asked by Pritesh Tailor:

When a shell runners starts on a server with the command given at creation like:  

./start.sh --accountUuid {XXXXXXXXXXXXXXXXXXXXX} --repositoryUuid {XXXXXXXXXXXXXXXXXXXXXXXX} --runnerUuid {XXXXXXXXXXXXXXXXXXXXXXXXXXX} --OAuthClientId XXXXXXXXXXXXXXXXXXXXXX --OAuthClientSecret XXXXXXXXXXXXXX-XXXXXXXXXXXXXXXXXXXXXXXXXXXXX --runtime linux-shell --workingDirectory ../temp  

This exposes all the credentials to anyone using a communal server, where you can use ps or top to see this command get all the OAuthClientId, OAuthClientSecret, etc from the command running.

is there a way the runner can be started with this data in a file like /etc/runner.env or environment variables so it's not exposed via the process inspection tools?


Answers:
author: Mark C
body: Hi [@Pritesh Tailor](/t5/user/viewprofilepage/user-id/4288870),

Thank you for reaching out to the community.

You can indeed save those credentials in multiple environment variables first before you run it.  
This way, those credentials will not be plainly visible when you use ps or top commands.

For example:

```
./start.sh --accountUuid $RUNNERS_ACCOUNT_UUID --repositoryUuid $RUNNERS_REPO_UUID --runnerUuid $RUNNERS_UUID --OAuthClientId $RUNNERS_CLIENTID --OAuthClientSecret $RUNNERS_CLIENT_SECRET --runtime linux-shell --workingDirectory ../temp
```

Let me know if you have further questions.

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
Creating and deleting a new workspace deleted my account?
Asked by chato:

Hello!

I'm a professor and use the account "chato" on bitbucket.org under the academic program, the workspace of my research group is:

<https://bitbucket.org/cp_wssc/>

I created a new workspace, then deleted it, but got locked out of my account. Has the same ever happened to you? Now when I try to login, it asks me to create a new username!

Thank you.


Answers:
author: Theodora Boudale
body: Hi [@chato](/t5/user/viewprofilepage/user-id/5166207),

Thank you for reaching out.

I created a support ticket for you using the email of your community account, so we can investigate this further.

You should have received an email with a link to the support ticket. Just in case you haven't, please feel free to let me know and I can post the ticket URL here. No one other than you and Atlassian can view the ticket's content, even if they have the URL.

We also have an incident report about this issue on our status page that you can subscribe to for updates:

* <https://bitbucket.status.atlassian.com/incidents/pvs1dls9yyf3>

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


author: chato
body: It seems the same happened to another user yesterday, who created a workspace, deleted it, and then got his account deleted.

[Question #2295056](https://community.atlassian.com/t5/Bitbucket-questions/I-had-created-a-new-workspace-and-delete-it-afterwards-It/qaq-p/2295056?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*)


Tags: bitbucket-cloud

cloud
Bitbucket cloud email notifications
Asked by Chris Mann:

Does anyone know if we can modify the email notifications coming from bitbucket cloud?

For example, I would like the subject line to include the branch of the repo, not just the repo name. (Saves us looking at every email, going into bitbucket web, checking whether the commit effects our current branch or not, etc. - All very time consuming compared to the notifications coming from bitbucket server and the notification addin we were using)

Thanks!


Answers:
author: Aron Gombas _Midori_
body: AFAIK, it is not possible to customize the Bitbucket Cloud notification emails, unfortunately.

comments: author: Chris Mann
body: Grrr!

(Thanks!)


Tags: bitbucket-cloud

cloud
What is the upgrade path from Bitbucket 4.x to 7.x on Windows
Asked by Michael Lindo:

We currently run Bitbucket 4.12 on windows whilst in the process of updating the server version to a 7. x and then to the cloud version. Is there a way to go directly to 7. x instead of moving to version 5. x first to make changes to the `server.xml` file to the `bitbucket.properties` file before moving to 7. x then cloud.


Answers:
author: Charly [DEISER]
body: Hi [@Michael Lindo](/t5/user/viewprofilepage/user-id/5165840)

In my personal opinion I would not recommend this, as you mention, some directories and files where changed in bitbucket 5.X.

I know this adds a few steps that can slow down the process, but if you follow them, you will make sure everything will be upgraded without any unexpected errors. If you go to Bitbucket 7.X directly you will need at some point to perform this changes in your server.

Again, this is only my personal opinion, and this is the path I follow when our customers ask for an upgrade.

Anyway, before executing the upgrade make sure you have all of the backups needed in case you need to rollback the process.

Regards!

comments: author: Michael Lindo
body: So my plan is to go directly to 7.x and make the relevant changes to the files and directories. Is there a list of the files and directories I need to consider capturing before the upgrade. I am running through this in a test environment first. Documenting it and then running the procedure on live.


author: Christian Glockner
body: Hi Michael,

You can upgrade from any version of Stash or Bitbucket Server to 7.x without intermediate upgrades. See <https://confluence.atlassian.com/bitbucketserver0721/bitbucket-server-upgrade-guide-1115666806.html>

Cheers

Christian

Premier Support Engineer

Atlassian

comments: author: Michael Lindo
body: The document only references the server.xml file to copy. Is there anything else to consider?


Tags: bitbucket-server

migration-customer-care

server
Guide svn to git issues with text placeholders
Asked by Fran Vicente:

Following the guide is difficult because some texts are missing in code sections. Example:

<https://www.atlassian.com/git/tutorials/migrating-share>

![Screenshot 2023-03-09 132918.png](/t5/image/serverpage/image-id/244717iA0BA0AC86F8BDD17/image-size/large?v=v2&px=999 "Screenshot 2023-03-09 132918.png")

Is there any place to report this?


Answers:
author: Theodora Boudale
body: Hi Fran and welcome to the community!

Thank you for reporting this, I will reach out to the appropriate team internally to correct this.

If you want to clone a repo with Basic Authentication via HTTPS, the URL should have the format

```
https://BitbucketUsername@bitbucket.org/Workspace-ID/Repo-Slug.git
```

where

**BitbucketUsername** is the username of your Bitbucket account that you can see here <https://bitbucket.org/account/settings/>  
**Workspace-ID** is the id of the workspace where the repo belongs to  
**Repo-Slug** is the slug of the repository

The last two can be seen in the repo's URL on your browser's address bar while you are viewing the repo.

If you have any other questions, please feel free to reach out.

Kind regards,  
Theodora

comments: author: Fran Vicente
body: That was just an example, and that was easy to find out by searching on internet. But the problem is that the guide has several such errors, so it's hard to follow.

I was looking for a place to report all the issues in de guide to get fixed.


author: Theodora Boudale
body: Hi [@Fran Vicente](/t5/user/viewprofilepage/user-id/5165935),

You can report the issues here. Please feel free to leave a reply to this post with all the issues that you found. I will take a look and then forward your feedback to the team that maintains this guide.

Kind regards,  
Theodora


author: Fran Vicente
body: On <https://www.atlassian.com/git/tutorials/migrating-prepare> it has another error: the URI placeholder is missing on the command and on the description below.

![Screenshot 2023-05-11 105649.png](https://community.atlassian.com/t5/image/serverpage/image-id/256555iA547D634C8A6CBDD/image-size/large?v=v2&px=999 "Screenshot 2023-05-11 105649.png")


author: Theodora Boudale
body: Hi Fran,

Thank you for reporting this, I have raised this with the team that maintains this page.

The error you reported initially in <https://www.atlassian.com/git/tutorials/migrating-share> has been fixed.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

migration

svn
Bitbucket Runner error when using arm64 Docker images
Asked by nils_oe:

We are developing software for NVIDIA Jetson modules which are ARM based. In our Bitbucket pipelines we would like to build the C++ modules using an ARM based Docker image (eg arm64v8/ubuntu or an official NVIDIA Jetson container).

We have set up a Runner on our local infrastructure and it is working fine for x86 containers (eg using image: alpine or image: ubuntu). However, as soon as we use image: arm64v8/ubuntu instead, the Runner gives the following error:

Status 409: {"message":"Container 8f58435f39954e35e625bc4c7d2a034de5827e1e9ae8c506bb272d3ac60d9bdf is not running"}

Are arm based containers not supported for Runners? Are there any workarounds for this?

Thanks a lot for any input on this!


Answers:
author: Theodora Boudale
body: Hi [@nils_oe](/t5/user/viewprofilepage/user-id/4950907),

We have some limitations related to ARM architecture, for example, the runner cannot run on a host with ARM architecture. However, I'm not aware of a limitation about using ARM Docker images as build containers. The error message also doesn't mention anything specific to ARM.

In order to investigate this further, could you please share the following details?

**1)** Based on your description, I assume that you are using Linux Docker Runners, and these images you mention (alpine, ubuntu, arm64v8/ubuntu) are specified as build containers in your bitbucket-pipelines.yml file. Is that correct?

**2)** What version of the runner are you using?

**3)** Is the machine where you have set up the runner in one of our supported platforms mentioned below?

* <https://support.atlassian.com/bitbucket-cloud/docs/runners/>

**4)** Could you please post here:

* the Pipelines build log from a step that fails with this error
* and the Pipelines runner log (just the entries at the time of the failed step)

Please make sure to sanitize any private/sensitive data prior to sharing.

You can download the build log while viewing it on our website, there is an option in the top right corner.

The runner log is located at /tmp/b609961f-891e-c872-c36b-f3f2c315d186/runner.log on your machine, where b609961f-891e-c872-c36b-f3f2c315d186 should be the UUID of your runner.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

bitbucket-runners

cloud

docker
how can I pass dynamically file name for Attachment under my pipe?
Asked by Depstan Thankachan Xavier:

- pipe: atlassian/email-notify:0.8.0  
variables:  
SUBJECT: '${ALERT_TYPE}:Bitbucket Pipe Notification for ${BITBUCKET_BRANCH}: Build ${BITBUCKET_BUILD_NUMBER}'  
**ATTACHMENTS: test-results/ \*.html**  
Currently this is throwing me error saying \*.html file not found to attach. The result file is generated as testResult_**yyyy_MM_DD_HH_MM_SS**.html format. where the bold letters are dynamic values.


Answers:
author: Patrik S
body: Hello [@Depstan Thankachan Xavier](/t5/user/viewprofilepage/user-id/4902864) ,

Thank you for reaching out to Atlassian Community!

The ATTACHMENTS attribute in the pipe expects a fixed file name, and it will not expand the filenames to match a pattern like \*.html.

In this case, I would suggest compressing the files in a .zip - where this compressed file would have a fixed name - and then adding the zip file as the attachment.

Following is an example of using the **zip** command to compress all the \*.html files within the *test-results* folder in a zip file named *my_html_files.zip* :

```
- zip my_html_files.zip test-results/*.html
```

If the zip command is not available (command not found) in the docker image you are using, you will need to install it using the following command :

```
- apt-get update && apt-get install -y zip
```

Then, in the pipe's ATTACHMENTS attribute, you can specify the name of the compressed file which will be a fixed name. The complete YAML step would look like below :

```
- apt-get update && apt-get install -y zip  #only necessary if the image does not have zip 
- zip my_html_files.zip test-results/*.html
- pipe: atlassian/email-notify:0.8.0
    variables:
      SUBJECT: '${ALERT_TYPE}:Bitbucket Pipe Notification for ${BITBUCKET_BRANCH}: Build ${BITBUCKET_BUILD_NUMBER}'
      ATTACHMENTS: "my_html_files.zip"
```

Hope that helps! Let me know in case you have any questions.

Thank you, [@Depstan Thankachan Xavier](/t5/user/viewprofilepage/user-id/4902864) !

Patrik S

comments: author: Depstan Thankachan Xavier
body: this helps thanks [@Patri](/t5/user/viewprofilepage/user-id/4485042)


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

email

notification