Cookie preferences not saving
Asked by Shane Phillips:

Has anyone else ran into the issue of cookie preferences not saving or properly taking effect? On the [privacy page](https://id.atlassian.com/manage-profile/privacy) you have the option to change your preferences but it doesn't seem to save the changes. I ran into this issue when attempting to import a Google Doc into a confluence page (see [the import external docs page here](https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/)) and it prompted me to check my cookie settings / clear them, then allow all cookies. This workflow doesn't prompt for any Cookie consent banner, which is what led me to the Atlassian account privacy page with cookie preferences.   
Any input or discussion would be very appreciated. Thanks!


Answers:
author: Denise Day
body: Hi [@shane](/t5/user/viewprofilepage/user-id/5355799) , [@Riccardo Nuolf](/t5/user/viewprofilepage/user-id/5538312) , and [@Simon Keller](/t5/user/viewprofilepage/user-id/315298) ,  

Thank you for raising this question. I'm Atlassian's PM for Customer Data Controls, including in-product cookie consents.   

This is a known issue. Although the preferences are not showing in the cookie preferences modal in Atlassian Account\>Privacy, your consent choices are being saved and respected.   

The team is currently working on a fix, which we plan on rolling out soon.   

Let me know if I can answer any other questions you have on our in-product cookies.  

Thanks!  
Denise


author: Simon Keller
body: I have the same problem and still no solution

comments: author: Denise Day
body: [@Simon Keller](/t5/user/viewprofilepage/user-id/315298) Although the preferences are not showing in the cookie preferences modal in Atlassian Account\>Privacy, your consent choices are being saved and respected. A fix is being rolled out soon - will share with you when it's been made.


author: Tristan _AF_
body: It has started to happen to me this this week!

I could write a userstyle to hide it, but it would be cleaner that you **please fix it.**

comments: author: Denise Day
body: [@Tristan _AF_](/t5/user/viewprofilepage/user-id/5556645) Although the preferences are not showing in the cookie preferences modal in Atlassian Account\>Privacy, your consent choices are being saved and respected. A fix is being rolled out soon - will share with you when it's been made.


author: Davide Giglioli
body: same issue

comments: author: Denise Day
body: [@Davide Giglioli](/t5/user/viewprofilepage/user-id/4649605) Although the preferences are not showing in the cookie preferences modal in Atlassian Account\>Privacy, your consent choices are being saved and respected. A fix is being rolled out soon - will share with you when it's been made.


author: Riccardo Nuolf
body: Yeah, got the same issue since a few weeks. Cookie preferences are not saved in Confluence and Jira.

comments: author: Denise Day
body: [@Riccardo Nuolf](/t5/user/viewprofilepage/user-id/5538312) Although the preferences are not showing in the cookie preferences modal in Atlassian Account\>Privacy, your consent choices are being saved and respected. A fix is being rolled out soon - will share with you when it's been made.


author: DECA
body: [@Denise Day](/t5/user/viewprofilepage/user-id/5210490) Cookie preferences are not saved again. Please fix again ASAP.

Using Microsoft Edge Version 129.0.2792.52 (Official build) (64-bit)

Thanks

comments: author: Denise Day
body: [@DECA](/t5/user/viewprofilepage/user-id/690316)Although the preferences are not showing in the cookie preferences modal in Atlassian Account\>Privacy, your consent choices are being saved and respected. A fix is being rolled out soon - will share with you when it's been made.


Tags: bug

cookies