youngmon/atlassian-qna huggingface dataset:
Notifications everytime I create a card from Slack
Asked by Pia Smith:

Our company are using the Slack x Trello integration to populate to do lists from Slack to Trello cards. But everytime we move something into the workspace, we get a notification in the General Slack channel. How do we turn this off? I've looked at power ups and it's not turned on. It's not in the workspace settings... Any help?


Answers:
author: Lars Maehlmann
body: Hello Pia,

I looked into our settings and realised that I have slack settings on the trello board. Maybe you can verify this.   
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/323847iFF4F38FE16D7310D/image-size/large?v=v2&px=999 "image.png")

But on the other hand slack is also listed as power up on the different cards. It is just an idea, maybe it helps.

Please use the command:

```
/trello info
```

to check if the general channel is linked to a trello board.   

Cheers,

Lars


Tags: notifications
How many workspaces ?
Asked by Alioa DEBEAUD:

Hi,

If I understood correctly, the premium or standard plan work per workspace ?

That mean that we have to put all of our workspaces in one, or pay for each of them ? (knowing that we have at least 4-5 workspaces per team)

Trying to figure things out here cause it's not clear


Answers:
author: Caity
body: Hi Alexia, that's right. Upgrades are per Workspace. I would definitely recommend combining Workspaces, at least for each team, so that you're not having to pay for the same people multiple times. You can use Collections to organize boards within Workspaces.

comments: author: Alioa DEBEAUD
body: Thank you so much for your answer ! :)


Tags: new-here
Downgrade from Premium to Standard and adding more users
Asked by Neven Juretic UPR:

We have paid Premium plan for 20 people and it is paid Yearly.   
The plan will end in 02/2025.

Since the new rules are becoming active from May 20th 2024 we would like to:

* downgrade the Preimum plan to Standard
* add another 40 users (now free) to the Standard plan so all of our 60 users are in the same Workspace

Can we do this?   
What happens with the Premium plan and the 20 users for which we already have paid the Preimum?   
Will all the users be switched to Standard and charged at the rate for Standard?  


Answers:
author: Caity
body: Hi Neven, if you downgrade to Standard, that Workspace will fully remain on Premium until February, so any new members you add will have access to the Workspace's Premium features and will be billed at the Premium price. This will be prorated, so you won't be paying for a full year of Premium for them, just until next February. Then, in February, it will switch to Standard instead of Premium, and the charge for the renewal will be for Standard.

I was curious if it might be more cost-effective to create a brand be Workspace with Standard for all 60 people and move all of the boards there. However, when you considered that the 40 new members will be prorated for Premium, it works out to be the same.


Tags: downgrade

premium

standard
informative date
Asked by Brecht Heirwegh:

Is there any way to add informative dates to the cards?  
For example:

The team is working on a project which needs to finish by date **X** but needs to be delivered on the construction site by date **Y**.

So for the team, the due date is **X** but that exact moment depends on the date **Y.**

Is there any way to get both dates visible?  
Thanks!


Answers:
author: Dreamsuite Mike
body: You can use custom date fields for this (not available on free workspaces)

<https://support.atlassian.com/trello/docs/using-custom-fields/>
Is there a way to add a user to a specific card without giving them access to the whole board?
Asked by Kelly:

I'd like to share a specific card with a user (who has a Trello account within the same company) without giving them visibility to my whole board. Is that possible?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Kelly](/t5/user/viewprofilepage/user-id/5497403) welcome to the community :) short answer: no, if you invite someone to a board, they'll have access to all contents on the board. It's not possible to restrict access to one or a subset of cards within that board.   

An alternative is to mirror the card to another board that they have access to. Here's a bit of information about mirroring cards: <https://support.atlassian.com/trello/docs/mirroring-cards/>
?????????????????
Asked by ?????:

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??????????????????????????

????????????


Answers:
author: Mutya A
body: ??????

?????????????? ??????????????????????????????????????????????????

????? ????????????????? ???????????????????? ??????????????????????????????? 2 ????????????????????????????????????????????????????? ??????? ????????????

????????  
<https://support.atlassian.com/trello/docs/workspace-views/>  
<https://support.atlassian.com/trello/docs/workspace-calendar-view/>  
<https://support.atlassian.com/trello/docs/workspace-table-view/>

?????????????????????????????????  
----------------  
?????????????????????????????????????????\[????????\] ?????? \[???!\] ?????????????
we have been using the free version. Now it is saying we have to pay
Asked by Suzanne Ray:

We need to talk to someone about paying options and what we are paying for.


Answers:
author: Mutya A
body: Hi Suzanne, welcome to the Community!

The announcement about the 10 [Collaborator limit in a Free Workspace](https://support.atlassian.com/trello/docs/workspace-user-limit) recommends that if you would like to stay on the Free plan, you should be able to check your Collaborator count for your Workspace and ensure it's within the limit. If you have exceeded the limit, here's a link with details about how to remove someone from your Workspace - <https://support.atlassian.com/trello/docs/removing-people-from-a-workspace>

And here's a link with more information about how to remove someone from the boards in your Workspace - <https://support.atlassian.com/trello/docs/removing-a-member-from-a-board>

If you'd prefer not to remove collaborators from your Workspace, you can also upgrade to any of our paid plans, allowing you to have as many collaborators in your Workspace as you need.

You can compare the features available with our paid plans to see if they're right for you here - <https://trello.com/select-team-to-upgrade>

If you'd like to discuss this in more detail outside a public forum, please create a support ticket with us here at trello.com/contact. We'll be happy to assist you. Please include the Workspace URL you'd like to upgrade and any other questions you have in the ticket.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, please consider clicking the **Accept answer** or **Like** button to help other users find it more quickly.
we have been using the free boards and now it says we have to pay
Asked by Suzanne Ray:

we are wondering if we have to pay for each of the workspaces that we have created. The wording is confusing and I am not sure what will be charged at this time.


Answers:
author: Caity
body: To add on to Mike's response, if your need to upgrade is due to the collaborator limit, this limit is applied separately to each Workspace. So, if you have multiple Workspaces and only one is over the limit, you only need to upgrade that one. If multiple Workspaces are over the limit, you would need to upgrade each of them. In that case, if you have the same people on each Workspace, I would recommend combining them into a single Workspace so that you only have to pay for them once.


author: Dreamsuite Mike
body: Hi [@Suzanne Ray](/t5/user/viewprofilepage/user-id/5497369)

You only need to upgrade your free Trello workspaces when your collaborator count is more than 10.

In free a **collaborator**is basically anyone who is a member of any board in your workspace. You can find out how many collaborators you have in a workspace by clicking Members on the left sidebar of your Trello workspace:

![Screenshot 2024-05-15 07.38.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/323716i23AEBDB4B1A65272/image-dimensions/434x258?v=v2 "Screenshot 2024-05-15 07.38.24.png")

![Collaborators Count.gif](https://community.atlassian.com/t5/image/serverpage/image-id/323717i545C86263CD1CA50/image-dimensions/438x267?v=v2 "Collaborators Count.gif")

#### Resources {#toc-hId-323776728}

There is a livestream on Monday 20th @11:30EST that can help guide you through this change and for you to ask questions...

<https://ace.atlassian.com/events/details/trello-solent-uk-presents-20th-may-trello-free-deadline-day-how-to-navigate-the-change/cohost-solent-uk>

This is the original article that states the change, with links to guides:

<https://community.atlassian.com/t5/Trello-articles/Update-on-Collaborator-Limit-for-Free-Trello-Workspaces/ba-p/2628752>

You may also find this useful:

<https://community.atlassian.com/t5/Trello-articles/April-8th-is-here-Join-our-livestream-for-trello-help-with-the/ba-p/2663688>
Billing rule after premium trial period ?
Asked by Nicolas Fourtouil:

To start billing after the 1 month trial period with premium, will you count the number of users at the start of trial period, or at the end of this one ? Thanks.


Answers:
author: Dreamsuite Mike
body: At the end of the trial.

When the trial ends, your subscription drops down to free and you can then upgrade based on the people in your workspace at that time.
Copy checklist to another card
Asked by Lori Yarborough:

I used to be able to copy a checklist into a new board and now I don't see that feature anymore when I click the "hamburger lines" I don't have the copy to another board option.

please help

Thank you

Lori Y


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Lori Yarborough](/t5/user/viewprofilepage/user-id/5497290) are you able to send a screenshot of what you're looking at?   

It is possible to copy a checklist into a new card, but you're only option is to pick a checklist that is hosted within the same board.   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/323692iC16493CB3A84C114/image-dimensions/482x264?v=v2 "image.png")
List for Completed this week
Asked by Anna:

Hello! I am new to Trello so I'm learning automations. I would like to schedule a rule every Monday to create a new list called (for example) Completed 5/13-5/17. So each Monday, it would need to have the word Completed and then a date range for Mon-Fri of that week. Is there a way to do this? And how should I write the rule? Thanks!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Anna](/t5/user/viewprofilepage/user-id/5496198) welcome :) You would need to create a "Scheduled" automation to achieve this. Try something like this:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/323693i400F7406CAE7E658/image-size/large?v=v2&px=999 "image.png")  

This would generate a list like so: "Completed May 13, 2024 - May 17, 2024"  

You can format the date differently if you want. More details here: <https://support.atlassian.com/trello/docs/arithmetic-and-formatting-in-date-variables/>

comments: author: Anna
body: Thank you!


author: Hannah Humbert - Simpla Workflows
body: You're very welcome! ?
preciso deslogar um email que n?o ? nosso mais
Asked by Gera??o de Sa?de Cuidadores de idosos:

criamos a conta em um email que n?o temos acesso mais e est? como administrado


Answers:
author: Mutya A
body: Ol?,

Obrigado por escrever para n?s! Por favor, note que estamos usando um servi?o de tradu??o para nos ajudar a responder aos nossos clientes internacionais. Sinta-se ? vontade para avaliar a qualidade da resposta.

Ficaremos felizes em analisar isso e ajudar voc?. Como precisamos de mais detalhes, voc? pode criar um ticket de suporte conosco aqui em trello.com/contact

Inclua o e-mail que n?o ? mais seu para que possamos analisar mais de perto.
Atlassian Deleted My Main Account - no way to generate support ticket about it
Asked by Jack Harmening:

A couple months ago I got an email that Atlassian had flagged and deleted my account - I missed the email, and now I'm locked out of a trello account that had some goal boards for my personal life. I'm not sure how it happened - maybe I flipped on a VPN once and got flagged as being russian, or it got hacked? Is there any hope of restoring the account or at least making a new one under the same email so I don't need a separate email (like this one) for atlassian?


Answers:
author: Vronik
body: Hi

I recommend that you write directly to the trello support account to see if they can help you

<https://trello.com/en/contact#/>


Tags: account-identity

jira
How many workspaces?
Asked by Cat Codispoti:

Getting very frustrated with Trello. Just one question: Why do I have my own "workspace" and how can I avoid/delete it? I just want ONE workspace for the entire team, but Trello seems to keep forcing me to log into my "personal" workspace which only seems loosely connected to the "biz" workspace I'm trying to organize. Does EVERY "member" need to also have their own personal workspace on Trello??


Answers:
author: Dreamsuite Mike
body: You don't need a personal workspace but you do have to be a member of at least 1 workspace. When you create an account, you aren't a member of any others at that point. So it will create a workspace. Once you are a member of another workspace (like your team workspace), you can go to admin \> delete for the personal workspace
I am not receiving Outlook email reminders
Asked by Helen Rhodes:

I used to receive the daily email reminders for Trello tasks assigned to me but these are no longer coming through. I have checked the 'trouble shooting' suggestions but everything appears to be in order. What else do I need to check to find out why this is happening please.

Thanks.

Helen


Answers:
author: Lam
body: Hi [@Helen Rhodes](/t5/user/viewprofilepage/user-id/5497023)

Thanks for reaching out to the Community! The emails don't appear to be getting blocked on our end so I'd like to run through a few tests first.

First up could you try sending a test notification email using this page: <https://trello.com/test_notifications> - Let us know how that goes.

Next, could you check your notification settings and make sure the notifications that you want are enabled: <https://trello.com/me/account> - Then try triggering an email by setting a card's due date to for the next hour.

comments: author: Helen Rhodes
body: Hi, I have multiple Trello accounts for various different businesses. The one I am signed into here is not the one which is showing when I follow the links above and the test notifications link is wanting to send a test to the wrong account. Can you tell me how to proceed please?

Many thanks,

Helen


Tags: ms-outlook
invitationDisabled while creating a user
Asked by dhiman.das:

I'm trying to create a user using API but as mentioned in the API, this field "invitationDisabled" is not working. I have tried with setting the value for this attribute to true, but the user still receives an invitation link.


Answers:
author: Nick H
body: Hi [@dhiman.das](/t5/user/viewprofilepage/user-id/4080407) ,

I was able to test and confirm the "invitationDisabled" *should*work as expected - I was able to invite users via API and not have invitations send. The syntax would look something like this:  
{  
"username": "xyz123@opsgenie.com",  
"fullName": "john doe",  
"invitationDisabled": "false",  
"role": {  
"name": "Admin"  
}  
}  
Here is an example through Postman:  
![userapi comm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/110118iAEEB774CC5C36BD6/image-size/large?v=v2&px=999 "userapi comm1.jpg")![userapi comm2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/110119i6A7D8E8B2E4881EE/image-size/large?v=v2&px=999 "userapi comm2.jpg")

comments: author: dhiman.das
body: Thank you for your reply. But this is not working for me. The user always receives an invitation.


Tags: cloud

disable

invite

user
How to disable alerts to be created in Opsgenie when a ticket is lodged in JSD?
Asked by Earl Kabiling:

Hi,

Opsgenie to JSD integrations is working in our setup which is brilliant. However, I prefer to have "**ONLY"** one way that is when an alert is created in Opsgenie it will log a ticket in JSD.

I would hope to find a solution to "**disable"** the integration when a ticket is lodged in JSD it's also creating an alert in Opsgenie.

Thanks,

Earl


Answers:
author: Aysun ?zg?n
body: Hi [@Earl Kabiling](/t5/user/viewprofilepage/user-id/1379125),

If you were not creating JSD issues for Opsgenie alerts, you could go ahead and disable the integration-and even delete it if you think you'll not be using the integration any more!

However if you'd like to keep the outgoing flow (creating JSD issues for Opsgenie alerts) running, disabling integration would be disabling this flow as well!

This being said, let me present available options for your case:

1.Disabling data posting to Opsgenie on JSD side:

-If you connected Opsgenie with JSD via *Webhook*; you can disable or delete WebHook configuration on your JSD instance.

Administration menu \> System \> WebHooks \> disable the hook(s) with URL of the JSD integration

-If you connected Opsgenie with JSD via *automation rules*; you can disable or remove automation configuration on your JSD instance.

Projects \> select your project \> Project settings \> Automation \> disable the rule(s) sending web requests to URL of the JSD integration

2.Alternatively on Opsgenie side, you can change how data sent from JSD is processed.

Please go to Advanced settings (from right top button if you're not seeing rules such as Ignore, Create Alert, etc.)

-You can delete all the "Create Alert" rules. With this; even though JSD continues to post data to the integration, Opsgenie will not be applying Create Alert action and hence will not be creating any alerts.

Overall, my suggestion would be disabling the WebHook configuration because this option also reduces unwanted traffic between your JSD instance and Opsgenie.

Hope this helps!

comments: author: Earl Kabiling
body: Thanks Aysun!

Gotcha that make sense.. it's working now as I preferred


Tags: cloud
Auto Restart acked alerts
Asked by Pascal_Gagne:

How do you setup a policy or a rule to Auto Restart acked alerts?

So that after X time, the alert will restart sending notifications about it?

I can't find a way to do it in the documentation that hasn't been deprecated.


Answers:
author: Pascal_Gagne
body: Ah well, it does work with a notification policy, as long as the owner team is defined..

So it needs to come thru some form of integration to make it work and have the owner team assigned.


Tags: cloud
Can I set up Microsoft Teams / Slack as a conferencing room?
Asked by Martin Boehme:

In Opsgenie, I can find two options for a conferencing room:

* Opsgenie hosted bridge
* Zoom

Is there any possibility to extend this?

E.g. by Microsoft Teams or by Slack?


Answers:
author: Jonas Martinez
body: Hi Martin, I'm afraid we don't have the capability of creating a conference room inside Slack or Teams.

The functionality we have with these two applications are more focused on sending/receiving information from your Alerts. Zoom/OG hosted rooms are used as incident response features, so we don't offer a direct way of hosting these bridges on those programs.

<br />

I suggest getting familiarized with the feature we offer to both Slack and Teams:

<https://docs.opsgenie.com/docs/microsoft-teams-v2-integration>  
<https://docs.opsgenie.com/docs/slack-app-integration>  

If you have any specific questions on how to integrate these apps inside Opsgenie, feel free to contact our support team directly so we can assist you in configuring this.  

<https://www.atlassian.com/software/opsgenie/contact?tab=support#/>


Tags: cloud

ms-teams

room

slack
Help URL
Asked by ???? ?????:

How to change url of site


Answers:
author: Ollie Guan
body: Hi [@???? ?????](/t5/user/viewprofilepage/user-id/4069776) ,

Start by contacting support team.

[Changing the cloud instance URL address or migrating to a new cloud instance](https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html?_ga=2.57502696.390013678.1582610334-1478559027.1570682324)


Tags: cloud
Alert acknowledge with Apple Watch not working.
Asked by Alvaro Araujo:

I have OpsGenie iOS app in my iPhone and I also use an Apple Watch. I haven't installed the OpsGenie watchOS app. Alert notifications show up perfect on my watch and I can even hit the ack button there but that is not reaching OpsGenie.

Is anyone else going through this?


Answers:
author: Alvaro Araujo
body: An update on this. Ack's weren't getting in because I'm getting the "Couldn't login" error message in iOS.

After opening the app, ack's got back to genie.

comments: author: zeromancer1972
body: Interesting... I have the same issue that "ACK" is not synced to Opsgenie via the phone, I have to ack it in the phone app directly. It used to work before using an older phone. Since I got my new phone this stopped working and it doesn't have to do anything with not being logged in.
De-duplication for closed alerts
Asked by SergeMorel:

Hi

We're using OpsGenie for our operations and I'd like to figure out a way on how to prevent de-duplicated alerts from re-appearing when the original is closed.

So suppose I have an alias "alias-123", which starts notifying the same alert for 5 times already (de-duplication) by the time someone acknowledges \& closes it. If the alert still triggers after closing or acknowledging, I'd like for the alert to not pop-up again because our operations team willingly closed this alert \& alias combo.

This would mean I have to take care of the proper alias naming to support all scenarios, but that's fine.

Is this possible?

Thanks in advance!

Serge


Answers:
author: Matthew Mcclure
body: Everyone has their reasons for wanting certain setups but I see a few potential problems with setting up an alert this way. The way we handle this internally is not completely closing an alert until the issue is resolved. That way future alerts get deduplicated.

Lets say you did get this setup in OpsGenie the way you want and close the alert right away and continue to work the issue. You would have to define some sort of timeout that a new alert should open in, maybe that is 4 hours as an example. So no future alert would be opened for 4 hours now. Lets say the team fixes it in an hour and think everything is good. Any new alert wouldn't be opened and the problem would go unrecognized for the remaining 3 hours. I hope that makes sense and I know it doesn't answer your question. Just thinking of potential pitfalls you could get into.

comments: author: SergeMorel
body: I agree with your reasoning completely. However, it assumes that all alerts are actual issues.

In my case, not all alerts are issues that need to be fixed but rather are actual alerts saying "Hey, take note of this please". In my opinion, this use case validates having the kind of functionality described in this post.


author: Amit Kumar
body: We're handling this outside of Opsgenie in our use. We are using Opsgenie Actions to trigger our alerting systems via API and tell it to stop sending messages for all alerts with Alias "alias-123". We also send an expiration time, so the alerts will resume after the expiration time lapses.

comments: author: SergeMorel
body: That is indeed a nice solution! Though native support for this would be nice


Tags: cloud