youngmon/atlassian-qna huggingface dataset:
Evaluation of Bamboo, embedded DB error
Asked by louwho:

On Windows, (hyper-v vm, Win 10 Pro), downloaded and installed Bamboo, took the recommended default embedded database. Using GIT for the source code repository, on the same VM\\system.

Now, I am trying to create a Project\\Plan. I am using 'File:///..." as the URL. The user name\\password is only for https and SSH protocol, so, I am trying 'Use shared credentials'. I have no shared credentials yet, so I tried to create one. I get error message box "the embedded DB health check has failed" further info shows "You'r using Bamboo with an HSQL database for evaluation. The DB type is not supported on production environments'."

I do not understand, how do I test\\evaluate the product if I cannot use the embedded db? Do I need to do away with the embedded db and install one of the supported db's (if so how to do this?), or, will creating the project\\plan work if I use the https or SSH, with the embedded db? (I am not familiar with these protocols, so that is why I did not use...can they be used to point to repository on same system?).

Also is the the correct URL for the git repository on my system.?...

file:///C:\\Users\\Tester\\Documents\\Visual Studio 2015\\Projects\\.git


Answers:
author: Alexey Chystoprudov
body: Hello @Lou Elston,

Bamboo healtcheck notifies you about embedded database usage. It's just a warning and you can ignore it until you're evaluating Bamboo.

You don't need shared credentials for local Git repo, just leave username/password fields empty.

Regarding local Git repo, you need to use commands

```
git init --bare yourproject.git
```

see <http://www.gitguys.com/topics/creating-a-shared-repository-users-sharing-the-repository/> for more details


author: Krystian Brazulewicz
body: One more question @Lou Elston: was it an error message (red) or warning message (yellow)?

comments: author: louwho
body: It was a yellow warning. Now that I have GIT setup past that error.


author: Krystian Brazulewicz
body: Yep this warning is there for you to keep in mind that when you decide to use Bamboo in production, it should not run on embedded DB.


author: Yogesh Mude[Jira]
body: Hi @Lou Elston

you can find the related Atlassian article [here](https://confluence.atlassian.com/bamboo/bamboo-instance-health-check-824351235.html) please have look on it.

may be it helps you to resolve this.:smile:


Tags: bamboo-administration
Stopping jboss 7.1 gives error : JBAS012144: Could not connect to remote
Asked by bharat kumar:

Hi,

I have configured Stop jboss 7.x task in Bamboo Deployment and when it is getting executed it shows following error.

Error occurred while running Task 'stopjboss(5)' of type com.atlassian.bamboo.plugins.jboss.bamboo-jboss-plugin:jbossStopTask. java.lang.RuntimeException: [java.net](http://java.net).ConnectException: JBAS012144: Could not connect to <remote://172.27.44.55:8080>. The connection timed out at [org.jboss.as](http://org.jboss.as).controller.client.impl.AbstractModelControllerClient.executeAsync(AbstractModelControllerClient.java:103)

Can some one throw any idea to correct this error ? Let me know if you require anything else.

Thanks in advance

Bharat  
1966081-2064385-2621469.log  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/27934/1/1966081-2064385-2621469.log){#display_11708526f5fa0f_0}  
[](https://community.atlassian.com/t5/Bamboo-questions/Stopping-jboss-7-1-gives-error-JBAS012144-Could-not-connect-to/qaq-p/150940?attachment-id=3509){#link_11708526f5fa0f}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/27934/2/stoptask.jpg){#display_11708526f5fa0f_2}


Answers:
author: Krystian Brazulewicz
body: Is this problem reproducible? Can you paste complete stack trace and configuration of your Start/Deploy/Stop tasks? Are there any errors in the JBoss log?

comments: author: bharat kumar
body: Hi,

Thanks for your response.250

The problem is reproducible.. Here is the stacktrace \& configurationstoptask.jpg

For now i have just started with undeploy task... and there are no errors at server end.


Tags: bamboo-app

jboss
Bamboo's working directory on a seperate server
Asked by av_darren:

*This question is in reference to Atlassian Documentation: [Specifying Bamboo's working directory](https://confluence.atlassian.com/pages/viewpage.action?pageId=289277246)*

Is there anyway to have the working directory on a different disk space from where bamboo is locally installed?

I would like to be able to have the working directory on a seperate server from where Bamboo is for recoverability.

Thanks


Answers:
author: Krystian Brazulewicz
body: I think you can find the answer in <https://confluence.atlassian.com/display/BAMBOO/Specifying+Bamboo%27s+working+directory>

There are more other locations that can be configured in $BAMBOO_HOME/bamboo.cfg.xml:

* bamboo.artifacts.directory
* bamboo.project.directory
* buildWorkingDirectory
* and more


author: Mark de Bont
body: Yes, mount a driveletter - referencing to an external PC/server/storage - and modify the bamboo.cfg to use that directory / driveletter


Tags: bamboo-administration

documentation
How to create a specific rule
Asked by Filipe T?lio:

hi community,

Here's my challenge.

users (10 users) create an issue, and a rule transfers from the Jira service to a Jira Work project.

all very well. However, after a specific time, users fill in another problem that the information must go to the same problem created by the rule "described above". remembering that each user has a created problem.

Any suggestions on what the second rule should be like?


Answers:
author: John Funk
body: Hi Filipe,

If I am understanding your correctly, when the JSM ticket creates/clones an issue into the JWM project, it should link the two issues together using a rule action for Link Issues.

Then you can have rule that checks for Field Value Change trigger for whatever fields you want to copy over from the JSM ticket to the JWM issue. Use a Condition that checks for any Linked Issues. Then use a Branch for linked issues. Under the branch, add an Edit Issue action that updates the appropriate fields with Copy from Trigger Issue.

comments: author: Filipe T?lio
body: Dear all, Thank you for the prompt response. although I still have some doubts, but we'll see.

Example: So-and-so A creates the problem (JSM1) with 3 fields, in JSM

the rule in the JSM creates a problem (JWM3) in the JWM of so-and-so A with information from the 3 fields.

the same guy A creates a second problem in JSM, (JSM2) with 2 fields,

I want to run a rule that allows me to copy information from the 2 problem fields (JSM2) to the problem (JWM3).

I hope I've simplified it.


Tags: cloud

jira-service-management

jira-service-management-cloud
Usage of JIRA Service Management (On-Premise Version) APIs
Asked by ????:

I am planning to start using the on-premise version of JIRA Service Management (not the Cloud version). As I am new to JIRA, I would greatly appreciate detailed guidance.

I would like to know which APIs and options I should use to obtain the following information:

1. **Creating an incident ticket.**
2. **Updating an incident ticket.**
3. **Closing an incident ticket.**
4. **Metrics related to incident tickets:**
   * **Time taken from ticket creation to response.**
   * **Time taken to close the ticket.**

I have reviewed the documentation at the following link, but I am not sure which parts are relevant or if a combination of them can achieve what I'm looking for: <https://docs.atlassian.com/jira-servicedesk/REST/5.13.0/>

Any advice or guidance would be greatly appreciated. Thank you!


Answers:
author: Marc - Devoteam
body: Hi [@????](/t5/user/viewprofilepage/user-id/5413145)

For SLA related metrics, the API endpoint is:

/rest/servicedeskapi/request/{issueIdOrKey}/sla

For creating a request, what a customer usually does via the portal, you need the API end point:

/rest/servicedeskapi/request

If this is not done via the portal, but directly in the system, you need a different API.

The [Jira Data Center platform REST API](https://docs.atlassian.com/software/jira/docs/api/REST/9.13.0/)

For the updating and closing actoins the API endpoint from this API is: /rest/api/2/issue


Tags: jira-service-management

jira-service-management-server

server
Can you integrate Freshdesk from Jira?
Asked by Kirsten Hoffman:

Hi there, I've read some articles about integration between Jira and Freshdesk however the integration seems to be that you would have to create tickets or issues from Freshdesk which then integrate to Jira and not vice versa.

My question is, if you create an issue in Jira (from a client's Jira board) could this pull through into our Freshdesk? (So start with Jira creation and have it integrate into Freshdesk)


Answers:
author: Nikola Perisic
body: Hello [@Kirsten Hoffman](/t5/user/viewprofilepage/user-id/4600736) ,

You may want to refer to this article: <https://community.atlassian.com/t5/Jira-Software-questions/Freshdesk-and-Jira-Integration/qaq-p/2201864>


Tags: cloud

jira-service-management

jira-service-management-cloud
Customer unable to edit/create/view tickets shared with him in the support desk portal
Asked by Stuart Wan:

Hi there,

We have a customer who reported that they can't view/edit/create tickets in our service desk portal as shown below.

I'm looking at a ticket now where his name is included in the "Shared with" list of customers of an open ticket so he should be seeing at least that.

![image (165).png](/t5/image/serverpage/image-id/302094iE7D836B2AF22953A/image-size/large?v=v2&px=999 "image (165).png")

Checked his access in the project-\>customers and still showing active with 5 closed requests.

![Screenshot 2024-01-24 at 10.53.38 am.png](/t5/image/serverpage/image-id/302096iC2FB92D3F9D8DB4F/image-size/large?v=v2&px=999 "Screenshot 2024-01-24 at 10.53.38 am.png")

When I click on his name though, it's showing as user does not exist so a bit confused.

![Screenshot 2024-01-24 at 10.53.09 am.png](/t5/image/serverpage/image-id/302095iBD0101166A3CFFAB/image-size/large?v=v2&px=999 "Screenshot 2024-01-24 at 10.53.09 am.png")

Checked his access in the Settings -\> User Management -\> JIRA Service Management -\> Portal Only Customers and his account is also active:

![Screenshot 2024-01-24 at 11.03.30 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/302100i2B32457DCC408BC7/image-size/large?v=v2&px=999 "Screenshot 2024-01-24 at 11.03.30 am.png")

Hopefully someone can help me. Thank you in advance.


Answers:
author: Marc - Devoteam
body: Hi [@Stuart Wan](/t5/user/viewprofilepage/user-id/4508334)

I presume all other customers have the same permissions on the JSP project and are able to use the portal.

If the above is the correct assumption, It seems to be an issue with a specific user.

I suggest to raise an issue with [Atlassian Support](https://support.atlassian.com/contact/#), they should be able to see the user in the backend of your instance and the possible problem


Tags: cloud

jira-service-management

jira-service-management-cloud
JQL for issues which causes other issues
Asked by Martin Hirsch:

I'm trying to filter (JQL) for all issues in our service management project which causes other issues and this issues must have the status open. Any ideas?


Answers:
author: Marc - Devoteam
body: Hi [@Martin Hirsch](/t5/user/viewprofilepage/user-id/4829498)

How within your setup do you relate issues that are caused by a JSM issue.

Can you share an example?

comments: author: Martin Hirsch
body: Hi. They are in the linkes issues (causes)![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/302295iF87EC884182B03A9/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Display transition in the customer portal | Customer cannot see transition
Asked by AJ McBride:

I've added a 'Display transition in the customer portal' for escalation, although some of the portal customers do not see the 'escalate' status

Is there a certain permission they need for this?


Answers:
author: Marc - Devoteam
body: Hi [@AJ McBride](/t5/user/viewprofilepage/user-id/4510131)

Is the permission "Transition Issues" granted to "Service Project Customer - Portal Access"?


Tags: cloud

jira-service-management

jira-service-management-cloud
Como asigno varios usuarios a una misma tarea
Asked by JENNY PAOLA ZULUAGA:

Tengo vairas tareas que deben ser asignados varios usuarios, ejemplo las reuniones de seguimiento con clente asistimos varios del equipo como asigno a varios usuarios a una sola tarea.


Answers:
author: Carmen
body: Hi Jenny,

you can only assign a task (ticket) to one person at a time.

Please provide an example if I misunderstood you.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to have a task create subtasks and auto assign the tasks to different roles without extra rules
Asked by Josh Fletcher:

I have rules that create set subtasks for issues when certain Issue Types are created. The subtasks generate with unique due dates based on the due date of the parent task. I also need the subtasks to auto-assign to a member of a role within the department.

I can see that I can use the "Assign Issue" component to do this but that is triggeriung on the parent task that is created - not the subtask that was created. I want to do this without setting up a hundred more automation rules for "Issue Type Equals Subtask" AND "Issue Summary Equals \<subtask name\>". I am trying to convince my marketing team to use your product but at this point they want to go with ClickUp because its easier to set up and - in their eyes - works better as well.

Help me help them.

This is the type of interface I want to assign the subtasks, this is directly from the "Assingn Issue" rule component.

![{A459BAD0-5D7F-4CBC-B9E8-7598D24DFEE8&#125;.png](https://community.atlassian.com/t5/image/serverpage/image-id/302040i409CA5625C0A329D/image-size/large?v=v2&px=999 "{A459BAD0-5D7F-4CBC-B9E8-7598D24DFEE8&#125;.png")

This is what I am stuck with; the options in the drop down are: "Copy from Issue", "Copy from Parent", "Copy from Epic", "Copy from Trigger Issue", "Automatic", "Unassigned", "Issue Reporter", "Issue Creator", "User who triggered the event", followed by any individual user in the organization.

![{8000856F-3CE3-4F1A-A4F5-8828C7B20695&#125;.png](https://community.atlassian.com/t5/image/serverpage/image-id/302043i8A1F18DD91C91DD0/image-size/large?v=v2&px=999 "{8000856F-3CE3-4F1A-A4F5-8828C7B20695&#125;.png")


Answers:
author: Manne Kj?rby - ProProces
body: Hi Josh.

I believe you are looking for the Branch feature. So after you have created you sub-task you make a branch where you update all the sub-tasks that is related to the trigger issue.

If need you can make conditions within the branch.

![branchsubtasks.png](https://community.atlassian.com/t5/image/serverpage/image-id/302046i8244625F132301D6/image-size/large?v=v2&px=999 "branchsubtasks.png")

I hope that it helps :-)

Regards

Manne

comments: author: Josh Fletcher
body: Ok, It doesn't work like I expected and you re-routed me down a path I excluded. I am using a branch for subtasks and using a condition to assign the issue if the summary contains specific phrases. This should work. Thank you!


author: Manne Kj?rby - ProProces
body: Glad I could help.

Remember to accept the answer if it helped, so it may help other members of the community :-)


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-work-management-cloud
Jira Service Desk Add-On for Containers
Asked by Eddie Newman:

We are running Jira in a container from dockerhub. I do not have Jira Service Desk, how do I get this add-on? The only thing I see on Atlassians site is the full install for a server. Also, this server has no connection to the internet, so I can't just download it from the GUI. I need to obtain the add-on / plugin somehow, so I can add it either to the backend in the plugins folder or through the UI with the jar file.

I also do not see the ability to "try for free" on the applications page.![notryfree.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/302065iBC109C178B0D5C0E/image-size/large?v=v2&px=999 "notryfree.PNG")


Answers:
author: Kai Becker
body: Hi [@Eddie Newman](/t5/user/viewprofilepage/user-id/5387691)

welcome to the community and thank you for your question.

In terms of Docker containers I'm not the right one to help you out, but I know how to get an install file for you:

Visting the following [link](https://marketplace.atlassian.com/apps/1213632/jira-service-desk/version-history) you are able to download any version of JSM since release. Make sure to select the version matching your regular Jira version.  
These are listed as Server, but they are linked in [this documentation](https://confluence.atlassian.com/adminjiraserver/upgrading-jira-data-center-with-zero-downtime-938846953.html), so I guess they should work. I would advise to test this before using on production.

comments: author: Eddie Newman
body: ok, yeah I can get the install files, but then Id have to create a custom container which is not an option for me. I know it can be installed a different way as I have had it on containers in the past just strait from docker hub. thank you though for the suggestion.


author: Eddie Newman
body: ohhh I take that back, thank you very much for the links, the obr is what I need. I appreciate it!


Tags: jira-service-desk-server

jira-service-management

jira-service-management-server
Value from custom Filed (Type: User Picker (multiple users)) into Assignee
Asked by Bogdan:

Hello, How can I change the Assignee field from a custom field (type: User picker multiple users)? The query I have doesn't to work.  

*** ** * ** ***

![Screenshot 2024-01-23 at 19.38.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/302034i4B40C489FE98EF42/image-size/large?v=v2&px=999 "Screenshot 2024-01-23 at 19.38.00.png")


Answers:
author: Kai Becker
body: Hi [@Bogdan](/t5/user/viewprofilepage/user-id/5412727)

welcome to the community and thank you for your question.

I don't think that this is a good idea, as Jira might not always get the "first" user you think.  
I would recommend using a single user picker field and copy it over via default Automation functions.

If you still need to use that multi user field, please try {{issue.customfield_10100.first.accountId}}   
Documentation can be found here: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/>

comments: author: Bogdan
body: I'm really grateful to you. This solved my problem.


author: Bogdan
body: I'm really grateful to you. This solved my problem.


Tags: cloud

jira-service-management

jira-service-management-cloud
Customer Notifications Added Participant Smart Values
Asked by LeRoi Mines:

Hello,

In the default "Participant Added" email notification, only the added participant receives an email that they have been added to a ticket. \[Screenshot 1\]. The problem with this is that no other participants would be made aware that someone else has been added to the ticket until another event triggers an email.

I've added "Customers Involved" in the To: section, however, I would like to add the "Added Participants" to the body of the email. I have tried searching via Google to get the smart value but could not find the correct text to use. And, the \[Insert variable\] link in the textbook does not work. I have tried two different browsers, two different machines and had colleagues try it as well and on no occasion did the dropdown appear for us.

Any help would be appreciated. Many thanks in advance,

LeRoi

![Screenshot 1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/301994i12968B75BAA9C224/image-size/large?v=v2&px=999 "Screenshot 1.jpg")![Screenshot 2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/301995iA625601074D68DE6/image-size/large?v=v2&px=999 "Screenshot 2.jpg")


Answers:
author: Marc - Devoteam
body: Hi [@LeRoi Mines](/t5/user/viewprofilepage/user-id/4201086)

You could look at this post on the community where the same feature has been mentioned.

This might help you with the solution you are looking for.

[Find-added-Request-Participants-by-smart-values](https://community.atlassian.com/t5/Jira-Core-Server-questions/Find-added-Request-Participants-by-smart-values/qaq-p/2296353)

comments: author: LeRoi Mines
body: Hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) ,

Thank you for your response.

I did see this article previously, but it was for server and the person was using the Rest API.

I found this smart value ${issue.properties.lastAddedParticipant} in the article, but that did not work.

Strangely, today the \[Insert variable\] hyperlink is working. And, in the dropdown list, added participants is not one of the values.


Tags: cloud

jira-service-management

jira-service-management-cloud
Permissions questions for Exam
Asked by gregory_wallace:

I'm not able to grasp the permissions questions for ACP-620.

How does JSM choose the hierarchy or who gets tickets according to components?


Answers:
author: Oliver Siebenmarck _Polymetis Apps_
body: Hi [@gregory_wallace](/t5/user/viewprofilepage/user-id/5348425) ,

Could you elaborate a bit on what exactly you are with? Especially the question about hierarchy is a bit vague to give you a good answer.

As for components: They can have a component lead and a default assignee. The component lead is always a person, the default assignee is always one of these:

* Component lead
* Project lead
* Project default
* Unassigned

If you create an issue with a component set and you have set the default assignee for that component, that's to whom the issue will be assigned.

Hope that helps and good luck with the exam!  
Oliver

comments: author: gregory_wallace
body: [@Oliver Siebenmarck _Polymetis Apps_](/t5/user/viewprofilepage/user-id/2974121)

This answers my question to a degree. What if there's a ticket with multiple components for 1 issue? who gets it then? The component lead or the default assignee?


author: Robert Wen_ReleaseTEAM_
body: For issues with more than one component, Jira goes looks at the components in alphabetical order.

For example, if A is set to default assignee, and B is set to component lead, Jira will look at the settings for A, and then B.


author: gregory_wallace
body: [@Robert Wen_ReleaseTEAM_](/t5/user/viewprofilepage/user-id/3970316)

thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud
error in jira service management while creating ticket "Customer request type field is not attached
Asked by sripal reddy:

While creating a ticket in Jira service management, getting below error message,  
"Customer request type field is not attached to screen. Please contact your Jira administrators."


Answers:
author: Carmen
body: Hi [@sripal reddy](/t5/user/viewprofilepage/user-id/5412605) , you will indeed have to contact your administrator for clarification on which field is missing on the create screen.


Tags: jira-service-management

jira-service-management-server

server
How do I get my automation to trigger based on assets?
Asked by Calvin:

Hi all, we have some choice fields that you can pick out of to choose on creation which looks to be led by assets. Once created it then calculates a separate field via automation.

Issue is that only runs once, I want it to run each time, but I can't seem to find Asset choice fields in the automation. I assume I also need to double check both values are populated so it won't calculate based on an empty field.

How would I trigger from the Assets field change.


Answers:
author: Calvin
body: Tried this recently, and I now see it available in the trigger using the normal "Fields" part. So this is all good and assets can now trigger an automation.


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud