youngmon/atlassian-qna huggingface dataset:
FAQ e Pergunte ? comunidade
Asked by Gennera Educa??o Corporativa:

Bom dia!

Gostaria de saber qual o melhor recurso ou ferramenta Atlassian para criar uma FAQ para comunidade, ou seja, sem precisar fazer login.

A inten??o ? criar algo semelhante ao que voc?s fazem:

<https://community.atlassian.com/t5/Confluence/ct-p/confluence>

Atenciosamente,


Answers:
author: Jack Brickey
body: Oi [@Gennera Educa??o Corporativa](/t5/user/viewprofilepage/user-id/4683379) ,

Realmente n?o existe uma solu??o semelhante ? que a comunidade oferece. A op??o mais pr?xima seria fornecer a capacidade da base de conhecimento dentro do JSM.

comments: author: Gennera Educa??o Corporativa
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369), quando voc? se refere a JSM, est? se referindo ao JIRA?  

Atualmente tenho apenas o Confluence, ent?o ? alternativa que tenho pra trabalha!  

Imaginei usar a **Macro Expandir** que atende bem!  

Mas queria saber se existe algum recurso no Confluence que insira uma caixa de pesquisa que busque APENAS na p?gina da FAQ.

<br />

Se existir, gostaria de saber qual ?, como usar e como configurar.  

Agrade?o desde j?!


author: Jack Brickey
body: OK, isso n?o ficou imediatamente claro. Acho que vou passar este post para as perguntas da confer?ncia.

De qualquer forma, n?o, n?o estou ciente de tal capacidade em conflu?ncia diretamente.


Tags: feedback-forum
How can I click the root page iniside a page-tree-macro at the side bar?
Asked by Nico Boeck:

My problem is, that If I add the page-tree-macro to the sidebar and for example the root page is "Safety - Home" and the first child page name is "Safety - Info" that I can t see the root page inside the page - tree. So I only can open child pages but not the root page throw the page - tree.

Is there any opportunity?


Answers:
author: Nicolai Sibler
body: Hi [@Nico Boeck](/t5/user/viewprofilepage/user-id/5011247) ,

have I understood correctly - none of your pages and page trees are child pages of the space's home page?

If this is the case I don't think it's possible to accomplish what you need with the page tree macro. It's designed to be used on pages rather than in the sidebar - as there is a native page tree in the sidebar.

Kind regards,

Nicolai

comments: author: Nico Boeck
body: No they are childs of the spaces home page.

I want to customize the sidebar a little bit with a mix of Page trees in Panels. So Its visual more attractive.


author: Nicolai Sibler
body: I see. It should work like this:

Have a new parent page for every former root page.

So if "Safety - Home" is a child page of the space's home page, create "Safety - Root" as the new parent page for "Safety - Home" (and new child regarding the home page). Set "Safety - Root" as the root page in the macro configuration.

Note that this might confuse users - for example when they stumble upon a page with no content using the search. It depends on your priorities ;-)


Tags: link

page

server
How can I add a Link inside a panel name?
Asked by Nico Boeck:

So, I want to create a Panel in the sidebar with for exmaple the name "Safety".

How I can do this is no problem. But now I want that the visible title is clickable and relate to the Page "Safety". So I mean that behind the title "Safety" is a link which relates to the page "Safety".

Is there any opportunity to do this?


Answers:
author: Ankur Shrivastava
body: Type the title within square brackets and confluence will link it.

So, your panel title in the macro will look like \[Safety\].


Tags: link

panel
Failed to upload images
Asked by Simon Peacock:

I have been using Confluence for many years and have always been able to upload images onto pages. However, a couple of weeks ago I started getting errors when trying to do this.

Dragging an image file onto the page results in a Failed to upload error...

![Confluence Issue 1.png](/t5/image/serverpage/image-id/211626iCAEF731A0E8C5365/image-size/large?v=v2&px=999 "Confluence Issue 1.png")

If I go into the attachments of the page I am not able to drag a file to attach it...

![Confluence Issue 2.png](/t5/image/serverpage/image-id/211632i5BF328B37F31CF3A/image-size/large?v=v2&px=999 "Confluence Issue 2.png")

However, if I try through the Attach Files -\>Choose File part of the attachments page then it does work. But then I've got no way of displaying that attached image on the page.

![Confluence Issue 3.png](/t5/image/serverpage/image-id/211633i74D800C922EA1E40/image-size/large?v=v2&px=999 "Confluence Issue 3.png")

The issue happens in Chrome, Firefox and Edge browsers. I've logged out and back in again to Confluence, have cleared all cookies etc, but still have the same issue.

Some other colleagues have tested it and don't have this issue.

We also use Jira, and I am able to add attachments there.

Has anyone experienced the same problem before?


Answers:
author: Christian Enamorado
body: Yeah, we have been having an image upload issue for about the whole year now. When one of our end users creates a ticket and wants to upload an image containing the error, we get a failure. If you find anything out on this it would be great to know what you did. We contacted Atlassian team and they just took a support zip and said they didn't see anything in the logs. Doesn't make sense to me because I can't see anything in my logs about it.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/225745iBEAD29A30FCEF5DC/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

confluence-cloud
I can't publish a page
Asked by Lauren_Conrad:

I edited a page for my team, specifically <https://vfs.atlassian.net/wiki/spaces/TTT/pages/edit-v2/2194374767>. But when I press publish, it takes a long time and then I get these error messages. It doesn't happen with any other pages, just this one. My internet works fine. I tried using google chrome instead of Firefox, which was what I had been using, and I got the same error messages.

![Screen Shot 2022-08-18 at 7.50.52 AM.png](/t5/image/serverpage/image-id/211629iF0AEED9F13B55B1D/image-size/large?v=v2&px=999 "Screen Shot 2022-08-18 at 7.50.52 AM.png")![Screen Shot 2022-08-18 at 7.51.00 AM.png](/t5/image/serverpage/image-id/211628i2E253D7A16C67D3C/image-size/large?v=v2&px=999 "Screen Shot 2022-08-18 at 7.51.00 AM.png")![Screen Shot 2022-08-18 at 7.50.52 AM.png](/t5/image/serverpage/image-id/211630i187BA795EE256D93/image-size/large?v=v2&px=999 "Screen Shot 2022-08-18 at 7.50.52 AM.png")


Answers:
author: Lauren_Conrad
body: Ok, I fixed it. It then started giving me a different error message and once it did that, Google Chrome did indeed become the workaround.


Tags: cloud

confluence-cloud
Admin privileges to export space
Asked by Yash Beriwal:

What is the least admin privilege needed to export a space in confluence server?

Do we have organisation, site and product admin access in confluence server?

What is the difference between system admin and site admin privilege?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Yash Beriwal](/t5/user/viewprofilepage/user-id/4996086) ,

in order to export a space you need to have the following permission :

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/211659i1720360337DBD0EC/image-size/large?v=v2&px=999 "Immagine.png")

Hope htis helps,

Fabio

comments: author: Yash Beriwal
body: Can I ask the space admin to provide export functionality.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You only need minimal access to do a space export.

For server/DC there is no difference between administrator types.

comments: author: Yash Beriwal
body: Can you let me know the specific name of the access required to do a space export.


author: Tansu Akdeniz
body: Hi [@Yash Beriwal](/t5/user/viewprofilepage/user-id/4996086)

Welcome to the community

* In selected space, go to **Space tools** \> **Permissions.** Then, simply give Export permission to a person/group.
* Server version doesn't have these roles. Confluence admin has the most power. In spaces, space admins have more permissions than normal users. Please check [this link](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html) for detailed space permissions.


Tags: administration

confluence-administration

confluence-server

server

site
Retrieve a previous version of a Confluence draft
Asked by PROD - Victor Rueda:

Good afternoon everyone.

<br />

Is there a possibility to recover a confluence draft from some time ago after having saved the latest version of the draft?

<br />

Thank you very much for your answers.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@PROD - Victor Rueda](/t5/user/viewprofilepage/user-id/5011116) ,

welcome to the Atlassian community!

Please go to the page history, choose your previous page version and click on restore

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/211661i9A57F7960A93BC1E/image-size/large?v=v2&px=999 "Immagine.png")

Hope this helps,

Fabio

comments: author: PROD - Victor Rueda
body: Thank you very much [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) for your answer. I will apply what you write to me. Have a nice day.


author: Alex Koxaras _Relational_
body: Hi [@PROD - Victor Rueda](/t5/user/viewprofilepage/user-id/5011116) and welcome!

I don't think that you can recover that page. If you saved it, then confluence creates a new version. You can still see the older versions and try to look/remember what your old draft looked like.

![conf page history.png](https://community.atlassian.com/t5/image/serverpage/image-id/211619i13C5AEB28AED9AE7/image-size/large?v=v2&px=999 "conf page history.png")

comments: author: PROD - Victor Rueda
body: Thank you very much [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) for your answer. We'll see what can be done. Have a nice day.


Tags: cloud

confluence-cloud
I am not able to use admin key
Asked by Chaitanya B:

Hi team,  

I am not able to use the confluence admin key for the restricted page, it is show any error something went wrong please try again.  

Thank you,  

CB.


Answers:
author: Brant Schroeder
body: [@Chaitanya B](/t5/user/viewprofilepage/user-id/4694906) do you have premium or enterprise? <https://support.atlassian.com/confluence-cloud/docs/bypass-access-restrictions-on-a-page-with-admin-key/>

If you do and it is not working then I would suggest submitting a support issue to Atlassian. <https://support.atlassian.com/contact/>


Tags: cloud

confluence-cloud
Custom Jira charts - issue list
Asked by David Verbeure:

Hi all,

This is the overview of 1 epic. I would like to see the total hours of all tasks under this epic.

How can i do this in confluence?

![Screenshot_7.png](/t5/image/serverpage/image-id/211604i74C137AEE7691086/image-size/large?v=v2&px=999 "Screenshot_7.png")


Answers:
author: Steve Rhodes
body: Hi David, welcome to the community.

You should be able to display any information from Jira in a macro in Confluence. The Autoconvert feature should display it for you when you paste the filter URL. Is that what you mean?


author: Teodora V
body: Hi [@David Verbeure](/t5/user/viewprofilepage/user-id/5008984)   

Currently, you cannot see the total numbers in the Issue List. However, the [Custom Charts](https://marketplace.atlassian.com/apps/1220493/custom-charts-for-confluence-jira-dashboard-report-filter?hosting=datacenter&tab=overview) team has it in the feature backlog. You can keep an eye on the **[Public Feature Roadmap](https://ossapps.atlassian.net/wiki/spaces/CCFJ/pages/662274287/Public+Feature+Roadmap)** and see what's being developed and what's coming next.

comments: author: David Verbeure
body: ok thanks.


Tags: confluence-server

server
German data protection policy
Asked by Sandra Baur:

Hi all together,

we are using confluence (with some makros) als Learning Management System or rather as Learning Experience Plattform, so users can learn, interact, discuss and so on.

Out pilot time ends, everyone want to make it big now. My problem: I need a german policy for the data protection (German: Datenschutzerkl?rung) I can public on the website.

Who has dealt with this topic already and perhaps create one?

Thanks for helping :)

Sandra


Answers:
author: Bill Bailey
body: Hello [@Sandra Baur](/t5/user/viewprofilepage/user-id/5010931) , I am not sure if those viewing pages with anon access have the people directory. If would only be exposed to other users. Are you giving people user accounts to do your training, or they are just viewing the pages (i.e. basically web pages)?

IF you are giving them access via user accounts, then you may need them to sign an agreement before gaining access to cover your concerns.

I did find this article for you <https://confluence.atlassian.com/gdpr>

comments: author: Sandra Baur
body: Hi Bill,

yes the users has to login with user accounts. on the home space they have to accept the cookies and agreement. We have already pdpr in use.

What I search is the prose text for the users, like this <https://www.atlassian.com/legal/privacy-policy> but in german, under the german law.


author: Bill Bailey
body: Wer spricht Deutsch heutzutage? ;-)

Have you seen this page:

<https://www.atlassian.com/de/legal/privacy-policy>


author: Nicolai Sibler
body: Hi [@Sandra Baur](/t5/user/viewprofilepage/user-id/5010931) , welcome to the community!

If you're looking for the text/content of the privacy policy, that's not really related to Confluence, as Confluence is just another web application. You'll find plenty of templates using the search engine of your choice.

If you're looking for a way to present the content to the users; we have put it on a page in a space open to all users and linked it in the footer to make it accessible to everyone at any time.

Hope that helps!

Kind regards,

Nicolai

comments: author: Sandra Baur
body: Hi Nicolai,

thanks for your answer.

All the templates you can find bei goo... are not for plattforms like confluence. In confluence you can search people, write them, get in contact, make comments and likes... all this I would like to use. At the moment we are hiding some things.

Thought I would find some people with the same problem here

All the best

Sandra


Tags: confluence-server

security

server
I am unable to access Confluence , the URL is not opening applicaitons
Asked by Kapil Kushwaha:

I am unable to access Confluence , the URL is not opening applicaitons


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Kapil Kushwaha](/t5/user/viewprofilepage/user-id/5010937) and welcome to the community

[Confluence status](https://confluence.status.atlassian.com/) seems to be ok. Can you please share a screenshot of what you are getting? If the problem persists most likely you will need to contact [Atlassian's support](https://support.atlassian.com/contact/).

comments: author: Kapil Kushwaha
body: ![confluence-problem-kapilk.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/211606i9B9B84DB8C68D21D/image-size/large?v=v2&px=999 "confluence-problem-kapilk.jpg")

Please find the attached snippet of the confluence error.


author: Alex Koxaras _Relational_
body: So I would suggest to wait a bit, and if the problem persists, then contact Atlassian via the link.


Tags: cloud

confluence-cloud
Page Alerts
Asked by Keren Rabi:

Hi,

We are suing Confluence as a Knowledge Base.

Can we create alerts on pages to review and update the content?


Answers:
author: marc -Collabello--Phase Locked-
body: There are a couple of apps in the Atlassian marketplace, which might help:

* [Keep it up to date](https://marketplace.atlassian.com/apps/1226276/keep-it-up-to-date), a simple up which shows you which pages to edit
* [Document Control](https://marketplace.atlassian.com/apps/1217765/document-control-for-confluence-cloud), our app, which allows you to remind reviewers by email and sign pages.

Do these fulfill your requirements?

comments: author: Keren Rabi
body: Hi, thank you for the answer.

The first one might be relevant.

Do you know if it informs by email when pages needed to be updated?

Thanks


author: marc -Collabello--Phase Locked-
body: The first one does no email alerts.


Tags: cloud

confluence-cloud
Why can't I find tags and description?
Asked by Th? Trang L?u:

Hello Community! My name is Dolly and I am a Trello enthusiast and Atlassian Community Leader. I am very worried because I do not understand why the tags and decription on my trello was lost. Meanwhile we have completed and uploaded a very full previous. But today when I check on trello, the tags and descriptons we posted the time ago are gone. I don't really know why this error happened. Can you review and help me handle this problem. I sincerely thank


Answers:
author: Brant Schroeder
body: [@Th? Trang L?u](/t5/user/viewprofilepage/user-id/4364508) Welcome to community.

I would suggest submitting a support ticket here: <https://trello.com/contact#/>

They will be able to look at your account and hopefully assist you in correcting what went wrong.
External Button/Link in email to ?Move? card
Asked by Cam Donald:

Hi team,

We use Trello for our work production work flow. We send visuals and job sheets to customers for approval via contalist(most incredible Trello power up ever made). When this is sent, it would be neat to have a button at the bottom of tHe email "approve" which would then move the card into the approved list. Is there a power up that can achieve this or is it deep in the JSON that would have me achieve this? Or is this something I can talk to contalist about as the emails are sent through them and they have api access to our board already?

tia.   
Cam


Answers:
author: milynnus
body: [@Cam Donald](/t5/user/viewprofilepage/user-id/3964367)

I am doing this with a client and "No" they do not have api to access your board. I sent you a dm.
Restore Earlier Board?
Asked by Christophe Seagle:

Have 2 boards based on a template - invested time customizing each board to my needs/projects.   
Launched Trello today and it asked for log in - which is OK, but it hasn't asked before.

One of the two personalized and customized boards reverted back to the Original template cards and lists with SOME of my customized cards, but not all. The customized background is still there but, my customized cards (renamed, re-organized and several cards deleted) are reverted to the original template with all of the template card lists inserted (I deleted all of the template sample card lists the first day, once I studied them).

Can I revert to last weeks personalized and customized board?

Fortunately the other board of the two is fine and retained all updates and edits (although I am now a bit concerned that something MAY be missing).


Answers:
author: Michael Pryor
body: Two things to check:

1. Your details about asking for login make me wonder if you have another account created under a different email and that is where the board is (I've seen some people have this happen recently because we are moving all accounts to a single email)

2. If you made edits to the board, it is VERY UNLIKELY (still possible, but unlikely) that the board isn't "somewhere". Like you may have trouble finding it in the UI, but it wouldn't have just disappeared. (The only way I can think this could happen is if somehow your browser was disconnected from trello.com, but it looked like you were connected, and all the changes you made weren't sync'd to the server. I guess this definitely could happen, but first I'd chase down the answer that the board you are looking for is just somewhere where you haven't looked yet).

You can also contact us at <https://trello.com/contact> and they can try to do some research to help.

comments: author: Christophe Seagle
body: Hi Michael, that you for the reply and suggestions.   
1. Pretty sure that I don't have a second account, although work in my primary/work account that I had to log into wouldn't have been connected to any other account - at least I don't think so. I did check Trello out \~ a year ago and it might have been on another PC, but I didn't sign up at that time.  
2. I made a duplicate of the board that I had started (in case there is a revert to earlier solution) and have started recreating the work done earlier. It DOES go faster the second time you do it :D  
Thanks again


Tags: board
How do I remove a board created by a former employee?
Asked by Caryn Martinez:

I don't think I have a "workspace" (honestly, I'm not sure what that is.) I have an account, and I have boards. I've been deleting old boards, and I realized that I can't delete a few; I can only "leave" them. I think that's because someone else created them. How can I remove them, and how can I see who has permission to use the account?


Answers:
author: Michael Pryor
body: The only options are to upgrade to Business Class, and gain control of the boards, or just move your boards to a new workspace (and leave the old one), or ask the person to log into their old account and remove the boards. (I guess you could also send a password reset to their account if you control the domain for the business and access the account that way).

comments: author: Caryn Martinez
body: So are my current boards part of a workspace? I keep seeing prompts to create a workspace. I don't see "workspace" anywhere under my account or settings.   

Also, how would upgrading change anything? I'm still not the creator of the boards.


author: Michael Pryor
body: I don't know if your current boards are part of a workspace, but I suspect they are because of how you described the issue. You could share a screenshot or loom.com and I could verify (But please don't post things you don't want to be public) or you could contact us at <https://trello.com/contact>.

If you go to <https://trello.com/> and look on the left hand side, it will list your workspaces. If you click on one of them, it will give you the option to show the boards in your workspace.


author: Michael Pryor
body: "If you are a Workspace admin, you can see all Workspace *boards* on the *boards* tab of your Workspace, even *private* Workspace *boards* . With *Trello Business Class* Workspace admins become super admins. As an admin, you can see all other *boards* in the Workspace, even *private boards* you're not a member of."

<https://help.trello.com/article/714-business-class-user-guide>


author: Caryn Martinez
body: Here are two screenshots. One is from the "home" tab. The other is the view when I'm on a board, and can see the other boards in the menu on the left.

![Screen Shot 2021-04-23 at 11.58.23 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/140213iE3F2743A0FCFEEB0/image-size/large?v=v2&px=999 "Screen Shot 2021-04-23 at 11.58.23 AM.png")![Screen Shot 2021-04-23 at 11.57.55 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/140214i3F907FF7AFD834B9/image-size/large?v=v2&px=999 "Screen Shot 2021-04-23 at 11.57.55 AM.png")


author: Michael Pryor
body: Ok, this is easier. You haven't yet put your boards into a workspace (eventually you will have to do this, but the easy thing to do now, is just "leave" those boards you don't want anymore and they won't show up in your lists).


author: Caryn Martinez
body: I won't see them at all?


author: Michael Pryor
body: No, if you leave them you shouldn't see them anymore (maybe they appear in the recent menu for a bit, I'm not sure).
How Do I Migrate from Personal to workspace when app on both mobile and PC
Asked by drakeltd:

I do not want to risk losing my Trello data. I use a PC and a mobile phone, which I invariably have open concurrently.

With the migration from personanal board to workspace do I need to sign out of both?

Or can I migrate on my PC and when confirmd migrated OK, then logout of the mobile phone app and login on my mobile phone to the workspace?


Answers:
author: Michael Pryor
body: Yes, do it on your PC. I don't even think you need to log out of the mobile device. It should sync back up.