youngmon/atlassian-qna huggingface dataset:
how to grant access to supplier only to specific issue in a project
Asked by MUHAMMAD MUZAKKIR BIN ABDUL MALEK:

I have multiple supplier and project configured. but, how to configure the supplier to be added only to their specific issue in same project.

Example: in Project A. there will be supplier 1, 2 and 3. So, supplier 1 only can modify to issue that assign to supplier 1 in Project A. Then, supplier 2 and 3 cannot access the issue that assign to supplier 1 in same Project A. but our Engineer team can acces to all issue under Project A regardless if it assign to supplier 1 or 2 or 3

note: in Supplier 1 have multiple users, in Engineer team also had multiple users

how to configure this?


Answers:
author: Kishan Sharma
body: Hi [@MUHAMMAD MUZAKKIR BIN ABDUL MALEK](/t5/user/viewprofilepage/user-id/5479708)

You can configure Issue Security to control who can view/edit specific issue in your project. You can then set security level to a user, group or project role to manage the view/edit permissions as per your requirements. Please refer - [Configuring issue-level security](https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html) for detailed steps.


author: Joseph Chung Yin
body: [@MUHAMMAD MUZAKKIR BIN ABDUL MALEK](/t5/user/viewprofilepage/user-id/5479708) -

I agreed with [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) stated using issue security configuration scheme setup for your project in question. Important Note - your suppliers must be assigned with Agent licenses on your site and be able to to access the project. By default, if an issue assignee is someone who will be handling/processing the issues.

Hope this also helps.

Best, Joseph Chung Yin


Tags: jira-core

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

jira-software

server
Can I create additional fields (metadata, name, country, company), with a actual/new project "user"?
Asked by ALEJANDRO FRANCISCO HERNANDEZ BELTRAN:

Good evening Jira Expert team:

Please, can you tell me if when I create a user within a project, metadata fields such as Name, Last Name, Company, Country, etc. can be additionally added to the email, because when I make reports on the cases created by that user, and it is important to consult information, through a field filter, such as those presented above and if this is possible, please, can you send me information about how this configuration is carried out and if I can do it by migrating current information, for example within an Excel to the Jira platform?


Answers:
author: Stephen Baker
body: When creating reports, you can filter based on these custom metadata fields. For example, if you want to generate a report on cases created by users from a specific country, you can use the "Country" metadata field as a filter criterion. [fidelity](https://www-netbenefits.com) Jira's reporting features allow you to customize columns, group data, and apply filters based on metadata fields.

comments: author: ALEJANDRO FRANCISCO HERNANDEZ BELTRAN
body: Good morning Stephen:

Ok, thank you very much for your information, but I would like to know what the procedure is so that I can add metadata to a user's account, such as Country, Company Name, etc.? within JIRA, please, can you send me a web link on how to do it?


Tags: cloud

jira-service-management

jira-service-management-cloud
Multiple Lookup Issues Same Jira Rule
Asked by Andre Menezes:

Hello all,

I am trying to build a rule, which I have multiple lookup issues and I need to send the result of these lookup issues in a Slack Message.

So, I am using variables to store the result of the Lookupissues, but, it is not working. I am not sure what is missing. See below the rule:

Also, I am not sure if the text I am adding on the Slack Message is correct, I am trying to write the Jira Hyperlink.

Hello Team, see below the pending tickets:

<br />

Pending Tickets:  
{% for issue in pendingissues %}  
? \<{{issue.url}}\|{{issue.key}}\>  
{% endfor %}

Missing Requester  
{% for issue in missingrequester %}  
? \<{{issue.url}}\|{{issue.key}}\>  
{% endfor %}

![Captura de Tela 2024-05-05 a?s 15.50.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/321997iABAF6B7574A7BB7B/image-size/large?v=v2&px=999 "Captura de Tela 2024-05-05 a?s 15.50.06.png")


Answers:
author: Jack Brickey
body: Hi [@Andre Menezes](/t5/user/viewprofilepage/user-id/5406985) ,

* what do you observe?
* what does the audit show?
* Can you add a log action to capture the variables for troubleshooting purposes?
* Can we simplify to a single variable until you get it working? Just to simplify things.

comments: author: Andre Menezes
body: Hey [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) thanks for responding.

So, the rule was triggered, but, the message sent in Slack was empty, without the tickets and with the If statement and codes I added, see below:

**Hello Team, see below the pending tickets:**

**Pending Tickets:**   
**{% for issue in pendingissues %}**   
**? \<\|\>**   
**{% endfor %}Missing Requester**   
**{% for issue in missingrequester %}**   
**? \<\|\>**   
**{% endfor %}**

So, my guess is that the lookupissues action may be working, but, the error is on the Slack Message, see the logs - the error is, ***Error rendering smart-values when executing this rule:***

![Captura de Tela 2024-05-05 a?s 16.38.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/322006iF706B514BA5745D2/image-size/large?v=v2&px=999 "Captura de Tela 2024-05-05 a?s 16.38.59.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
How to remove existing custom field "Product" and replace with newer addition of Product
Asked by Vaibhav Panchal:

Recently saw this blog <https://www.atlassian.com/blog/announcements/the-next-era-of-jira>

We recently moved from zoho to JSM and added custom field named Products where we listed all our offering.

Looks it has come natively under feature.

Am stuck on finding that field where we added those offering and looking ways to replace it with above feature. (we have enabled it and can see in our instance)


Answers:
author: Jack Brickey
body: Hi [@Vaibhav Panchal](/t5/user/viewprofilepage/user-id/5307301) , i'm not quite sure why you want to replace it. Are you saying that you can't find it? Assuming you are a system admin please try the following:

1. click on the **sprocket** in upper right
2. choose **Issues**
3. in the sidebar select Custom fields
4. use the search field to find your products field
5. once found you can edit the Context and values if needed

let me know if this makes sense, and if you need further assistance.


author: Joseph Chung Yin
body: [@Vaibhav Panchal](/t5/user/viewprofilepage/user-id/5307301)

I agreed with what [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) stated, can you let us know if both of the "Products" fields are exposed to your JSM project?

Please advise, so we can assist further.

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud
How to create URL for the new webhook?
Asked by Vera Valshonok:

When creating webhook , after its creation how do i create a URL to share with the other side? for now I see the one without any numbers , a jiven one and its not the one we need.


Answers:
author: Tankem Williams
body: Hello Vera,

Welcome to the community. If I understand correctly, you're seeking guidance on generating the URL for sharing after setting up a webhook in Jira? Webhooks are quite simple, as outlined in the documentation provided below. Once you've furnished the necessary details to create a webhook with the appropriate permissions, there are no additional steps required. However, if this solution doesn't address your query, please feel free to provide further details for clarification.

<https://developer.atlassian.com/server/jira/platform/webhooks/>


Tags: cloud

jira-service-management

jira-service-management-cloud
Custom Asset Field to display all records found.
Asked by Crystal Rouse:

We have a custom asset field that is working as it should. What we need to be able to do is display all of the records - based on an AQL filter used on the custom field. The way it works now is even if 4 records would be returned from the filter, only one record displays on the issue. Is there a way to display all of the records found on the issue?

Thank You!


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Crystal Rouse](/t5/user/viewprofilepage/user-id/4230150) ?

First, I moved your question to 'Jira Service Management questions' because as far as I can tell, you are using out-of-the-box functionality --- not an Atlassian Marketplace app.

Second, I am no AQL expert but did find a relevant reference to this topic in the Data Center documentation for AQL.

Look for '*Using the objectTypeAndChildren() function* ' on this page:

[**Advanced searching: AQL - Assets Query Language**](https://confluence.atlassian.com/servicemanagementserver/advanced-searching-aql-assets-query-language-1044784588.html)

Be sure to set the Data Center version to the one you are using (I used the doc for latest version).

That said, I am going to assume AQL works like JQL and CQL and that you can only find the linked issues of a parent issue one issue at a time. This is because the syntax requires you to use the 'ID' of the parent issue.

I hope this helps,

-dave

comments: author: Crystal Rouse
body: We figured out how to do what we needed by using An Asset Read Only Custom Field an an AQL filter.


Tags: asset-management

atlassian-marketplace

custom-field

data-center
Is it possible to Upload images in MS form > Power automate >JIRA automation.(Webhooks)
Asked by philip_o:

I have built out a MS form \> Power automate \>JIRA automation. flow that creates/raised new JIRA issues via Power automate HTTP Post webhooks. In my MS forms I have the option to attach images. However when the JIRA is created, for the sections where the image should be in the description box, all i see is the directory path of where the image is stored. Does anyone know of a away to have the ability to have the image appear in a new JIRA issue using webhooks?


Answers:
author: Kalyan Sattaluri
body: Hello [@philip_o](/t5/user/viewprofilepage/user-id/5488278)

I dont know the full details of your workflow, are you making a [Create Issue](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post) call from power automate or calling a Jira webhook to create?.. But generally, in Jira, you attach images to the issue. So what you are seeing is expected behavior if you are passing it as part of description.

So Instead, you need to extract the URL of the image and in power automate or Jira, make a separate call to the [attachment](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments/#api-rest-api-3-issue-issueidorkey-attachments-post) API end point and provide it the key to the issue and the path in payload so it gets added.

comments: author: philip_o
body: hi [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306) I am using power automate to post details from a submitted MS form to JIRA using JIRA automation webhooks

so the flow is:

\> In power automate when form is summitted

\> Get response

\> HTTP post

Then in JIRA automation

\> I create webhook logs

\>create a story and in the description it looks like the image shared;

It all works well except the image just shows the link where the images is stored

![webooks.png](https://community.atlassian.com/t5/image/serverpage/image-id/321915iC478D08A2F354DA5/image-size/large?v=v2&px=999 "webooks.png")


Tags: cloud

jira-service-management

jira-service-management-cloud

webhook
How to access to index of atribute from objets list
Asked by Miriam Fernandez:

Hi,

I try to do an automatization and im doing a lookobject list to get data from.CMDB.

But i dont know how to acces to an atribute current index to keep the value in a variable.

I have try with this sentence:

{{Lookobject.get(index).atributename}} but it doesnt work

If i use similar

{{Lookobject.get(0).atributename}} it works but this only give me the first item. I need to work with the current item. How i can access and keep this value?


Answers:
author: Fernando Eug?nio da Silva
body: [@Miriam Fernandez](/t5/user/viewprofilepage/user-id/5445032) , Welcome to the Atlassian Community!

After using the lookup to pick up your objects, use Advanced branching.

In Smartvalue set: {{lookupObjects}}  
In Variable name give the name you prefer

This will allow you to treat each object in your lookup as a unique item where you can perform actions on them. Like this way:![Screenshot_178.png](https://community.atlassian.com/t5/image/serverpage/image-id/323724iBB72BBC6FDDA379F/image-size/large?v=v2&px=999 "Screenshot_178.png")

Then you can use {{object.**AtributeName**}} to see the atribute for each object present in your lookup.

Hope this helps you.


Tags: cloud

jira-service-management

jira-service-management-cloud
Field becomes Hidden when JSM Issue is changed to Done Status
Asked by Martinez, Diego:

Hello, trying to figure out why a certain field disappears when the JSM issue is set to done. I have checked that it is associated to the necessary screens and the find your field check says there are no problems. The highlighted field is also configured to not be hidden, see screenshots below.

![Screenshot 2024-05-03 121500.png](https://community.atlassian.com/t5/image/serverpage/image-id/321895i196EB2098A52CD91/image-size/large?v=v2&px=999 "Screenshot 2024-05-03 121500.png")![Screenshot 2024-05-03 121050.png](https://community.atlassian.com/t5/image/serverpage/image-id/321894iBA03734831D6FFCE/image-size/large?v=v2&px=999 "Screenshot 2024-05-03 121050.png")


Answers:
author: Martinez, Diego
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) [@Asmath Basha S](/t5/user/viewprofilepage/user-id/5035082) Thanks for the help, I had to reselect "any issue type" when modifying the configuration scheme context, since the custom field was added/configured in every screen and there was no conditions or validators for that field in relation to the done screen. Once I changed this, it showed up.

![Screenshot 2024-05-06 135137.png](https://community.atlassian.com/t5/image/serverpage/image-id/322167i81E478FC42323077/image-size/large?v=v2&px=999 "Screenshot 2024-05-06 135137.png")


author: John Funk
body: Hi [@Martinez, Diego](/t5/user/viewprofilepage/user-id/5348680)

While on the screen, click the configure fields link on the bottom right side. Is the field there? Also, does the field still have a value in it after it gets moved to Done or is it getting cleared?


author: Asmath Basha S
body: Hi [@Martinez, Diego](/t5/user/viewprofilepage/user-id/5348680) ,

Is that the Field has aligned with any Conditions or Validators or Post functions? If so then kindly check if the value inside the field is empty then the Field doesn't show option is enabled.


Tags: cloud

field

jira-service-management

jira-service-management-cloud
Pre-populate JSM template description field with some prompts
Asked by Nina Barley:

I'm trying to create an intake form using JSM that replicates one in a different Jira cloud instance. The problem is trying to get the description field pre-populated with prompts for the customer to answer when they create their request.

I have looked everywhere for documentation on how to do this in JSM. I can find articles about it for Jira, but haven't found anything for how to do it in a JSM template.

![image.png](/t5/image/serverpage/image-id/321873iC6422A5D152B926C/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Yatish Madhav
body: [@Nina Barley](/t5/user/viewprofilepage/user-id/5022398) you can do something like <https://xxx.atlassian.net/servicedesk/customer/portal/3/group/32/create/142?description=This%20wouldbe%20the%20content> and add more fields as the query strings to pre populate them ... Hope you come right with this. Thank you


author: John Funk
body: Hi Nina,

you should be able to do this with a pro forma form, and not the built-in request form.

comments: author: Nina Barley
body: I'm not sure what you mean by pro forma form? I started with a blank form, but haven't figured out (despite lots of trial \& error) how to put multiple, formatted fields into the form.


author: John Funk
body: It's an advanced form that has more functionality.


Tags: cloud

jira-service-management

jira-service-management-cloud
SLA Automation Not Sending Email
Asked by Trenton Finley:

I have an automation set up to email users an hour before their SLA is breached but upon testing it doesn't seem to send me the email. Anyone know what I could be missing? Also it did not add the comment either.

![Automation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/321863i52D3CB113539C751/image-size/large?v=v2&px=999 "Automation.PNG")

![Automation2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/321865i9D496467138069A1/image-size/large?v=v2&px=999 "Automation2.PNG")![Automation3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/321866i6BBDC1CFC8A3A999/image-size/large?v=v2&px=999 "Automation3.PNG")

Thanks,  
Trenton


Answers:
author: John Funk
body: Hi Trenton,

Can you share a screenshot of the Audit Log for when the issue should run?

comments: author: Trenton Finley
body: Strangely enough, it appears to have started working after a reboot of the server. Thanks for your suggestions.


author: Dirk Ronsmans
body: [@Trenton Finley](/t5/user/viewprofilepage/user-id/5237970) ,

Since you automation isn't sending the email can I assume you have a notification in your notification scheme for "comment added"?

Who is that going to?

comments: author: Trenton Finley
body: I verified that I do have an email there.


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
SLA Configuration for Progress Updates.
Asked by Lance Waldrop:

Hi All,

We have an SLA configuration for Initial Communication and Resolution, but we also have third criteria (Progress Updates). As an example:

High Priority \| Initial Communication \| Progress Updates \| Resolution

1 \| 30 minutes \| every 1 hour \| 24 hours

2 \| 8 hours \| every 3 business days \| 2 weeks

Does anyone have suggestions on how to track this metric?


Answers:
author: Patrick Tripodi
body: Hi Lance,   

I believe the only way you are going to achieve this is you have a status called Progress Update in your workflow.   

So when you provide an update, you would transition to the Progress Update status, this will then stop the timer. Have an automation that once it gets to Progress Update, it will automatically flick it back to the previous status. Timer restarts.   

To avoid having the status be changed manually, you could also simply have automation check when a comment is left, if the issue is in a certain Status, then automatically transition to Progress Update and then back to the status. This could be a way to automate it all but will let you decide on the approach.   

++Example Automation++   
Trigger: Field Value Change (Status)  
Condition: Smart value compare: {{fieldChange.toString}} equals Progress Update  
Action: Transition issue to smart value: {{fieldChange.from}}

![SCR-20240505-kqxt.png](https://community.atlassian.com/t5/image/serverpage/image-id/321961i84FC2301EDC18127/image-dimensions/326x301?v=v2 "SCR-20240505-kqxt.png")  

++Example SLA++   
![SCR-20240505-krrk.png](https://community.atlassian.com/t5/image/serverpage/image-id/321963i0EF4B451A0416D0C/image-size/large?v=v2&px=999 "SCR-20240505-krrk.png")  

Cheers,  

Patrick Tripodi  
GLiNTECH


Tags: cloud

jira-service-management

jira-service-management-cloud
Task Transistions give two option to the same status
Asked by cherelle_annon:

I am currently working on adding validators in so that certain fields have to be populated in order for a ticket to move to the next status which I have managed to do, but I am facing an issue where this validator can be bypassed as there are two transistion to the status.   

Example:  
Ticket is in "Not Started" to move this into "In Progress" there are two options.   
1 - Transistion to -\> IN PROGRESS

2 - Start Work -\> IN PROGRESS  

When looking at the workflow for the tasks, there only appears to be 1 transistion showing which is "Start Work" - this has the validator, however if you select Transistion to it bypassed the Validator.   

Below you can see there is nothing in regards to the "Transistion To" but the second image shows the options in the ticket itself. What am I missing here and how do I remove the "Transistion To"?  
![Task Workflow.png](/t5/image/serverpage/image-id/321885iE9BADC20F94A3C73/image-size/large?v=v2&px=999 "Task Workflow.png")![Task Status'.png](/t5/image/serverpage/image-id/321886i982869542DD48E9F/image-size/large?v=v2&px=999 "Task Status'.png")


Answers:
author: Stephen_Lugton
body: [@cherelle_annon](/t5/user/viewprofilepage/user-id/5489718) The status In Progress allows all statuses to transition to it as shown by the All next to it, that is where the 'transition to' comes from. Edit the status and uncheck the check box next to 'Allow all statuses to transition to this one'

![allow All statuses.png](https://community.atlassian.com/t5/image/serverpage/image-id/321888i10F11D43397AE152/image-size/large?v=v2&px=999 "allow All statuses.png")

The same is true for the other statuses that say 'Transition to'

comments: author: cherelle_annon
body: Thank you so much, I knew it must have been something so simple. I have changed this and its now work as it needs to.


Tags: cloud

jira-service-management

jira-service-management-cloud

tasks

workflows
Create a report based on (custom) user details
Asked by Scott Hallett:

Hello all,   

I am trying to create a report in Jira Service Desk - based on user details.  

We have pulled in extra details with the user from our IDP (identity provider like Okta) - things such as:  

* Business Unit
* Location
* etc...

<br />

We would like to build a report based on these details - so, for example:

Tickets created by location, or tickets created by business unit.

Is this possible? To pull these into JQL to build a report from?

Thank you.


Answers:
author: Asmath Basha S
body: Hi [@Scott Hallett](/t5/user/viewprofilepage/user-id/462300)

* By using JQL Query you should filter the tickets based on the conditions which you want.
* Then add the fields in the Columns which you want to display in the report.
* Then by using the Export option from the Top Right Corner you can pull the reports in Excel or CSV file.

Regards,

Asmath Basha

comments: author: Scott Hallett
body: Thank you Asmath! I have tried using JQL - but I did not know what fields to supply.

The auto-suggestion fields did not show up.

Example:

We have a field called "Department" that is part of each of the managed user accounts

![Screenshot 2024-05-07 at 3.04.36?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322464i72BFE57209BAB266/image-dimensions/349x47?v=v2 "Screenshot 2024-05-07 at 3.04.36?PM.png")

But not sure how to pull this into a query:

(or something similar .. basically trying to create a report of tickets created by "department")

![Screenshot 2024-05-07 at 3.07.33?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322466i35766F4459EE58C3/image-dimensions/321x97?v=v2 "Screenshot 2024-05-07 at 3.07.33?PM.png")

Thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud