youngmon/atlassian-qna huggingface dataset:
Unable to get email notifications to work
Asked by Christa Hauenstein:

Hi,

I am unable to get email notifications for my project to work.


Answers:
author: Tansu Akdeniz
body: Hi [@Christa Hauenstein](/t5/user/viewprofilepage/user-id/5502749)

If this is a service project, please check notifications from Project Settings -\> Customer Notifications and see which cases are enabled.

Also check your personal notification settings from profile -\> personal settings.


Tags: cloud

jira-service-management

jira-service-management-cloud
Service Desk Customers mail loss when new event happen
Asked by johnsonchiang:

Hello Supporter

We have a question. We already add RD1 in ?? as below figure but RD1 sometimes cannot get mail when new event happen (customer new ticket request or new customer feedback). Could you tell me how to solve this problem?

![0klrpofy.png](https://community.atlassian.com/t5/image/serverpage/image-id/341395iC7E050517C8157B7/image-dimensions/514x250?v=v2 "0klrpofy.png")


Answers:
author: Bruna Silva
body: Hello [@johnsonchiang](/t5/user/viewprofilepage/user-id/5502055),

Thank you for reaching out to Atlassian Community!

Allow me to share with you that, as mentioned in [this document](https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/), there are two types of notifications in service projects: *customer notifications* and *internal notifications*.

**Customer notifications** can be found by following the steps below:

* For *Company-managed* projects: *Project settings* \> *Customer notifications*.
* For *Team-managed* projects: *Project settings* \> *Notifications* \> *Customer notifications*.

**Internal notifications** can be found by following the steps below:

* For *Company-managed* projects: *Project settings* \> *[Notifications](https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/)*.
* For *Team-managed* projects: *Project settings* \> *Notifications* \> *[Internal notifications](https://support.atlassian.com/jira-service-management-cloud/docs/customize-internal-notifications-in-team-managed-projects/)*.

Therefore, if you want to notify your team members, it's necessary to configure the Internal notifications according to your use case.

If you have any other questions regarding this matter, please let us know.

Regards,  
**Bruna**

*** ** * ** ***

![](https://getsupport.atlassian.com/images/icons/emoticons/information.png) Please keep in mind that, the Atlassian Community is open to the public. Therefore, in the future, please take care not to post sensitive or personally identifiable information or any other internal company information that you would not want to share publicly.

comments: author: johnsonchiang
body: Hello Bruna

Thanks for your feedback.

I have another question about **Internal notifications** . We found **Internal notifications**(by mail) loss in some Jira tickets but work well in other Jira ticket for some mail group. Our IT also confirm this situation in our microsoft mail server. Could you help for this issue?

Thanks!


author: Bruna Silva
body: Hey [@johnsonchiang](/t5/user/viewprofilepage/user-id/5502055)

To ensure we can assist you effectively with this case, I have created a support ticket on your behalf.

You should have received an email notification confirming this. :)


author: johnsonchiang
body: Hello Bruna

Thanks! Yes, I received an email notification confirming this.


Tags: cloud

jira-service-management

jira-service-management-cloud
Labels field in the More Fields section of the Issue View disappears when populated
Asked by Bella Chow:

Hello - I'm new to JSM and am in the issues view. I assigned a label to the issue in the More Fields section and it shows up in the queue; however, when I go back into the issue, the field is gone? Does anyone know what I need to do to get it back? Any help is appreciated! ![Picture 1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/325130i08287819C3DBB431/image-size/large?v=v2&px=999 "Picture 1.jpg")![Picture 2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/325131i123DB3585E40677D/image-size/large?v=v2&px=999 "Picture 2.jpg")![PIcture 3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/325129i9D2A0F06973A0DDF/image-size/large?v=v2&px=999 "PIcture 3.jpg")


Answers:
author: Bella Chow
body: Answered - Fields in the More Fields section, when populated, appear in the Details section above.


Tags: cloud

jira-service-management

jira-service-management-cloud
Avoid double click in the portal
Asked by Stanislav Ivanov:

Hi all,

Is there a way to avoid double clicking for a portal group where only one request type is assigned?

i.e. "I need help - raise an incident" portal group has one req type with one req form and I would love to avoid for the user to click once on the portal group and then again on the name of the req. type, i.e. Incident.

I've seen some answers to similar questions saying that links are not available anymore for the portal group in the description and I've tried as well - didn't work, any other way to avoid this?

Jus to be clear - the expected action is if the user clicks on the "I need help - raise an incident" portal group where is only one req. form attached - he gets directly on the form to create an incident.

Thanks for any suggestions/help on the matter.


Answers:
author: Y Dang_Candylio
body: Hi [@Stanislav Ivanov](/t5/user/viewprofilepage/user-id/5489654),

You can achieve this if you have 1 portal groups for all request types in a project. Then when you click to a portal, it will show all request type and just clicking to one, it will directly show the form of a request type.

I hope this helps!

comments: author: Stanislav Ivanov
body: Thank you for taking the time to answer, but no, this doesn't help. Obviously theres a reason to use different portal groups and I've seen the behavior when there are multiple forms in one portal group, but I want defacto the group to be the form. I am trying out the "external links", but this is not customizable, there I can put directly the link to the form, but it shows as "reference materials"


Tags: customer-portal

jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Where can I find global permissions in JSM?
Asked by Fahad Akhtar:

Hi,

Where can I find global permissions in JSM? I got an email from Atlassian as I'm an Org Admin. It says JSM users who may or may not have a license can view and potentially create and edit content in Confluence. I do not wan this as I only want licensed users to have such access. Where can I go to turn off this global permission?

![Screenshot 2024-05-21 170855.png](/t5/image/serverpage/image-id/325159iB4700116B5FB8A62/image-size/large?v=v2&px=999 "Screenshot 2024-05-21 170855.png")


Answers:
author: Trudy Claspill
body: Hello [@Fahad Akhtar](/t5/user/viewprofilepage/user-id/3558740)

The setting you are seeking is in Confluence, not JSM.

You need to go to the administration options in Confluence - in Confluence click the gear icon by your avatar.

Then, in the navigation panel on the left, expand Security and select Global Permissions.

That will show a page labeled Global Permissions with multiple tabs, one of which is named JSM Access.


Tags: cloud

jira-service-management

jira-service-management-cloud
Can not connect a Microsoft custom email
Asked by Jeremy_Rampe:

I am trying to connect a custom email to our JSM portal, and after signing in with the service account I had created for this, It always ends up signing in directly to my personal work email.

I have been told to log out of SSO, and that is not an option. Is there any other way around this?


Answers:
author: Megan Makowiecka
body: Have you tried doing this setup in an incognito browser?

You should be asked again to log into the email account and that's where you should be able to authenticate as the service account. Assuming you have the username/password for the account.

comments: author: Jeremy_Rampe
body: Incognito mode causes the same loop!


Tags: cloud

jira-service-management

jira-service-management-cloud
Duplicate Atlassian account created when claiming account in a verified domain.
Asked by Jean Diaz:

Hello

We have our helpdesk from Halp along with all of our tickets migrated to JSM. Once the tickets were migrated, all of our internal customers mentioned in existing tickets had accounts created.

We're interested in Atlassian Access and are on a trial, after verifying our domain, we claimed one test account. This test account had one of its tickets migrated, and an account created for it during migration.

Once we claimed that account, we now see two Atlassian accounts with the same email. SSO logs in account B, and Slack/email ticket creation and notifications go to account A. Both account A and B have the same names and email address.

Is there a way to merge these accounts or a setting to look for when claiming the accounts so that the new claimed account inherits the old account with the same email address?


Answers:
author: Nadhila Savira
body: Hi Jean,

This is Nadhila from Atlassian. It looks like you have created a support ticket with us as well, do you mind sharing the solution with the community once the issue has been solved?

All the best with the support case, and good day!


Tags: cloud

jira-service-management

jira-service-management-cloud
Smart Value: issue.attachment.last.content not grabbing latest attachment.
Asked by Edward Yun:

Hello everyone,

I hope everyone is happily debugging/coding. Just as the title states, I am having an issue where my Jira automation that has a Then: Send web request will randomly grab the incorrect attachment where it's manually being triggered. This is currently my custom data that I wish to send.

{  
"tmp": "{{issue.attachment.last.content}}",  
}

In some instances, my ticket will grab the latest attachment while in some tickets will not. I've checked the time stamps to make sure that they have different CSVs data, but I can see that if there were 3 CSVs, my automation would grab the CSV second from the last attachment. Any help in the right direction would be most appreciated!  

Thank you


Answers:
author: Kalyan Sattaluri
body: Hello [@Edward Yun](/t5/user/viewprofilepage/user-id/5254993)

{{attachment}} smart value gives you the full list of attachments sorted by Alphabetical order, not by date, so thats what you are seeing.

Only if you are using a trigger = "Field value changed" on Attachments, you can, in a hacky way, recreate the file content/URL like below: {{baseUrl}}/{{changelog.Attachment.to}}/{{changelog.Attachment.toString}}

But because you are using Manual trigger, I dont know of a way to get that info. Sorry and hope it helps. Thanks!

comments: author: Edward Yun
body: Hi, [Kalyan Sattaluri](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5312306)  

This is perfect. I had no idea that it was based on alphabetical order and not by the dates. I have a possible solution based on what you have just explained for me.  

I appreciate the assistance and can't thank you enough for your insights.  

Thank you!


author: Kalyan Sattaluri
body: Glad to hear it was useful. Please consider accepting solution if it answers your question so others can benefit, Thanks!


Tags: cloud

jira-service-management

jira-service-management-cloud
Support merge strategy on a per-branch basis in Bitbucket (natively)
Asked by carlosonline:

Please add native support for merge strategy on a per-branch basis in Bitbucket. Azure Devops has this feature and it is very helpful


Answers:
author: Saxea _Flowie_
body: Hi [@carlosonline](/t5/user/viewprofilepage/user-id/5313762) ,

Although [Flowie](https://flowie.app/?utm_source=atlas-community&utm_medium=merge-strategy-per-branch) is an addon and not native, it supports the scenario you mentioned mentioned. You can [restrict the merge strategy](https://flowie.app/docs/en/plugins/merge#restricting-merge-options-and-default-values?utm_source=atlas-community&utm_medium=merge-strategy-per-branch) based on source/target branch. Setting defaults is also possible as per BCLOUD-16283 request.

It's available on the [marketplace](https://marketplace.atlassian.com/1231101) and you can test it for free.


author: Theodora Boudale
body: Hi Carlos!

Thank you for the suggestion. We have an open feature request about this in our issue tracker:

* <https://jira.atlassian.com/browse/BCLOUD-16283>

I would suggest adding your vote there (by selecting the **Vote for this issue** link) as the number of votes helps the development team and product managers better understand the demand for new features. You are more than welcome to leave any feedback, and you can also add yourself as a watcher (by selecting the **Start watching this issue** link) if you'd like to get notified via email on updates.

Implementation of new features is done as per our policy [here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) and any updates will be posted in the feature request.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Bitbucket - "We couldn?t log you in"
Asked by Scott Hood:

Similar to: <https://community.atlassian.com/t5/Bitbucket-questions/Cannot-log-in-to-bitbucket/qaq-p/2466411>

I can log in to my Atlassian account and use Trello but when I switch to Bitbucket I am sent to the "We couldn't log you in" page and clicking "Try logging in again" loops me back to the same page.

I've tried on multiple browsers on multiple PCs also using incognito mode so I think my account is inactive like the other users with similar issues. I haven't used this Trello account in a while.

Thanks.

Full error message below:

We couldn't log you in {#toc-hId--436513510}
--------------------------------------------

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Try logging in again (in a button)


Answers:
author: Ben
body: Hi Scott,

The reason that you have encountered this issue is due to your account being inactive (with DORMANT status) due to a very long period of non-usage.

I've just re-activated your account so you should be able to login now.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: unknown-hosting-type
How get data from pileline log to use it in next step ?
Asked by Malyshko Alexander:

Hello

I got Bitbucket pipeline with terraform that creates resources in AWS

After pipeline execution is done in pipeline log i see terraform outputs

rds_endpoint = [  
{  
"data" = "[xxxx.rds.amazonaws.com:5432](http://ns-load-na-ns-data.coupzk8xww7g.eu-north-1.rds.amazonaws.com:5432/)"  
"data_db" = "xxxx-data-db"  
}  
how i can get this data so i can use it in other pipeline steps ?  
(like it possible to parse pipeline log ? or there is output value that i can parse for needed data ?)


Answers:
author: Aron Gombas
body: > like it possible to parse pipeline log ?

In a "script" section, you can use all the common Unix commands. Therefore you should be able to parse that string in a regular step.

comments: author: Malyshko Alexander
body: i know about "script" section but main question how i can get pipeline logs ?


Tags: bitbucket-cloud

cloud
Bitbucket Deploy Code to On-Prem Web Server
Asked by Vinny Philip:

Hi All

I am new to Bitbucket. My Team is looking at option to Deploy Code to On-Prem Server. is it possible using Bitbucket


Answers:
author: Theodora Boudale
body: Hi Vinny and welcome to the community!

If you use Bitbucket Pipelines to run deployments and the builds run in Atlassian infrastructure, you can deploy to your on-premise server as long as the server is accessible from Bitbucket Pipelines build environments.

If the server you want to deploy to is behind a firewall, you would need to allowlist the IP ranges mentioned on the following page, section "**Valid IP addresses for Bitbucket Pipelines build environments**":

* <https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/>

<br />

Instead of builds running in Atlassian infrastructure, you could also use a [Runner](https://support.atlassian.com/bitbucket-cloud/docs/runners/). Runners allow you to run builds in Pipelines on your own infrastructure, and you won't be charged for the build minutes used by your self-hosted runners.

If the server where you use a Runner is behind a firewall, you will need to allowlist the IPs mentioned on this page:

* <https://support.atlassian.com/bitbucket-cloud/docs/ip-addresses-for-runners-behind-corporate-firewalls/>

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
pymongo.errors.ServerSelectionTimeoutError: localhost:27017: [Errno 111] Connection refused, Timeout
Asked by Siddhant Pandey:

i was making pipeline for my python fastapi project and i am encountering this error again and agian and the error was this.

<br />

pymongo.errors.ServerSelectionTimeoutError: localhost:27017: \[Errno 111\] Connection refused, Timeout: 30s, Topology Description: \<TopologyDescription id: 64fef9e4a7f01e7caf401b46, topology_type: Unknown, servers: \[\<ServerDescription ('localhost', 27017) server_type: Unknown, rtt: None, error=AutoReconnect('localhost:27017: \[Errno 111\] Connection refused')\>\]\>

i have provided you my pipeline code can some one please help me out in this situation.![1.png](/t5/image/serverpage/image-id/279842i06329DCFD00BA777/image-size/large?v=v2&px=999 "1.png")![2.png](/t5/image/serverpage/image-id/279843i1C1F015EA4CE17C5/image-size/large?v=v2&px=999 "2.png")![3.png](/t5/image/serverpage/image-id/279845iA46037D6661C31D6/image-size/large?v=v2&px=999 "3.png")![4.png](/t5/image/serverpage/image-id/279846iBFD610B575B5F145/image-size/large?v=v2&px=999 "4.png")


Answers:
author: Theodora Boudale
body: Hi [@Siddhant Pandey](/t5/user/viewprofilepage/user-id/5236498)!

I see the error 'Connection refused' for localhost:27017.

* Are you starting a service at localhost:27017 and is it available when you try to connect to it?
* Can you try using 127.0.0.1 instead of localhost?

In case you are using MongoDB, you can make use of the services feature in pipelines.

You can read more about database and services containers in Pipelines here:

* <https://support.atlassian.com/bitbucket-cloud/docs/databases-and-service-containers/>

More details about MongoDB specifically can be found here:

* <https://support.atlassian.com/bitbucket-cloud/docs/databases-and-service-containers/#MongoDB>

Kind regards,  
Theodora


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

python
Bitbucket Pipeline deployment failed scp: Connection closed
Asked by Rika Mandasari:

Hi,  
I tried to deploy from bitbucket pipeline to one of my VM on GCP

on bitbucket-pipelines.yml, I just do simple SCP from local bitbucket to remote path:  
script:  
- pipe: atlassian/scp-deploy:1.3.0  
variables:  
USER: 'my_user'  
SERVER: '35.194.xx.xx'  
REMOTE_PATH: '/var/www/html/TIS'  
LOCAL_PATH: '${BITBUCKET_CLONE_DIR}/\*'  
SSH_KEY: 'my ssh key which encode to base64'  
EXTRA_ARGS: \['-o', 'StrictHostKeyChecking=no'\]

here's the error:  
Load key "/root/.ssh/pipelines_id": error in libcrypto  
116
[my user@35.194.x](mailto:laymandasaririka@35.194.62.86)x.xx: Permission denied (publickey).  
117
scp: Connection closed  
118
? Deployment failed.  

<br />

I can clone this repo from the remote path, so I assume there's nothing wrong with my ssh_key  
how to fix this?  
Thank you in advance


Answers:
author: Theodora Boudale
body: Hi Rika,

There was a very similar question about this issue yesterday, perhaps from one of your colleagues?

You can check my reply here:

* <https://community.atlassian.com/t5/Bitbucket-questions/Bitbucket-pipelines-error-Load-key-root-ssh-pipelines-id/qaq-p/2473462#M97420>

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Bitbucket pipelines error Load key /root/.ssh/pipelines_id
Asked by Ramondrio Imanuel:

Hi,

I want to test deploy to our production instances in google cloud platform.

When pipelines step run, it always shows error Load key /root/.ssh/pipelines_id : error in libcrypto.

user@emote_host : permission denied (publickey)

Is there any solution for this?

Thanks

![error pipelines.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/279797i95D1F9FA35147945/image-size/large?v=v2&px=999 "error pipelines.jpg")


Answers:
author: Theodora Boudale
body: Hi Ramondrio,

This specific error (Load key /root/.ssh/pipelines_id : error in libcrypto) usually shows when there is a problem with the SSH key's format.

I would suggest checking the following:

* I see that you are using the variable SSH_KEY in the scp-deploy pipe. Did you base-64 encode the ++private SSH key++ locally and did you pass the base-64 encoded value in the variable?
* Check the private key file locally and see if it is perhaps corrupted or if it is missing a new line at the end. In case it is missing a new line at the end, add it, save the file, then base-64 encode it again and add the new value in the variable.

Kind regards,  
Theodora


author: Ramondrio Imanuel
body: ![error pipelines.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/279796iA0E75A3BA491C864/image-size/large?v=v2&px=999 "error pipelines.jpg")


Tags: bitbucket-cloud

cloud