youngmon/atlassian-qna huggingface dataset:
how to reachout Jira over meeting call to have discussion about any features
Asked by Ritesh Khatri:

how to reachout Jira over meeting call to have discussion about any features


Answers:
author: Rilwan Ahmed
body: Hi [@Ritesh Khatri](/t5/user/viewprofilepage/user-id/1398361) ,

You can share your ideas at [jira.atlassian.com](https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440), Atlassian Jira instance is for collecting suggestions and feature requests. If someone replies, you can ask for a call/meeting :)

Or if you want to report any issue or need any help, contact Atlassian support directly through <https://support.atlassian.com/contact/#/>

comments: author: Hans Polder
body: [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) ,

Just to double check. I know this is the way for Data Center products, but for Cloud they actually usually show this message, without the option to create a ticket.

Am I missing something?

![Screenshot 2024-08-01 085427.png](https://community.atlassian.com/t5/image/serverpage/image-id/339335iD4F3CFFE5010C55F/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 085427.png")


author: Rilwan Ahmed
body: Hi [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) / [@Ritesh Khatri](/t5/user/viewprofilepage/user-id/1398361) ,

Go to your cloud instance, in the main menu bar left corner, click on "**?** " --\> Give feedback about jira. There you can fill the details and select "**Yes, Atlassian teams can contact me....** " option.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/339340i8E5CB0D5A38C3591/image-dimensions/356x185?v=v2 "image.png")


author: Brant Schroeder
body: [@Ritesh Khatri](/t5/user/viewprofilepage/user-id/1398361) Are you trying to have a call with Atlassian about features?

comments: author: Ritesh Khatri
body: yes


Tags: cloud

jira-cloud
not getting the jira notification on email
Asked by Major Yao:

I checked all the notification options on notification page of jira, but I'm still not getting any notification fromjira **in email.** I can see the**notification by the 'bell' icon in jira** , but **not in email.**

Could someone from the Jira team help on this? Is my email in the suspicion list?


Answers:
author: John Funk
body: Hi Major - Welcome to the Atlassian Community!

You should submit a support ticket to Atlassian to have them check their suppression list for your email address.

<https://support.Atlassian.com/contact#>  

comments: author: Major Yao
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148) , I've submitted the request.


author: Andr? Felipe Rodrigues Lopes
body: Hi [@Major Yao](/t5/user/viewprofilepage/user-id/5557915)   

There are several reasons why you may not be receiving email notifications in Jira. Here are some steps to check and fix the issue:

1 - Check your Jira Email Configuration:

Go to your Jira settings and make sure your email server is configured correctly. A Jira administrator should ensure that your email server is up and running and configured to send notifications.

2 - Check your Project Notification Rules:

Make sure that you are included in the project notification rules. This can be done in the project settings under "Notifications", where you should check that the actions you want to receive notifications for are configured to send emails.

3 - Check your Spam Filter:

Check your spam or junk folder. Jira notifications may be filtered as spam by your email provider.

4 - Check your Personal Notification Preferences:

In your account settings, make sure that email notifications are enabled. Go to "Profile" \> "Notification Preferences" and make sure that email notifications are enabled for the events you want.

5 - Email Address Verification:

Make sure the email address registered to your Jira account is correct. There may be a typo or an outdated email address.

6 - Contact your Jira Administrator:

If you've checked all of the above and you're still not receiving notifications, contact your Jira Administrator. They can check system-level logs and settings to identify and fix the issue.

These steps usually resolve email notification issues in Jira. If the issue still persists, you may need to contact Atlassian Support for further investigation.  

Hope this helps.

comments: author: Major Yao
body: Thanks [@Andr? Felipe Rodrigues Lopes](/t5/user/viewprofilepage/user-id/4734299) for the tips.

1. My colleagues can receive the notification emails, does it mean the email server is working?

2. Notification setting is fine.

3. I have no notification in the spam folder

4. Go to "Profile" \> "Notification Preferences" - I don't see ' notification preferences' in this page. But from 'project and issue notification' page, I have everything checked.

5. I confirmed the email address is correct.

6. How do I find JIRA administrator?


Tags: atlassian

cloud

jira-service-management

jira-service-management-cloud
User account and access related
Asked by Ken Loh:

Hello

Currently situation is new user need to create a Jira account to access Jira, may I know:

* We are using Microsoft account, is there a way to use Microsoft AD or other services that allow Admin to create a new MS account and let new user to access Jira without creating a Jira account?  
  Because we are using SSO with MS account. Skipping the Jira account creation would be easier to us.
* Currently we need to add user as Jira Customer into different projects manually. Is there a way to add user automatically and to some certain projects only?  
  As example IT Jira Project \& HR Jira Project are needed by default.


Answers:
author: shib saha
body: Hi [@Ken Loh](/t5/user/viewprofilepage/user-id/5557904) , This article : <https://learn.microsoft.com/en-us/entra/identity/saas-apps/easysso-for-jira-tutorial> may be helpful for you. Thanks

comments: author: Richard White _TechTime_
body: Thanks for the shoutout for our product [@shib saha](/t5/user/viewprofilepage/user-id/4610701) (EasySSO) - but I think Ken is asking about cloud (there is no version of EasySSO for cloud)  

There is this documentation for automatically syncing users from entra id (including creating them, e.g when they are added to a group in entra id: <https://learn.microsoft.com/en-us/entra/identity/saas-apps/atlassian-cloud-provisioning-tutorial>.  

For adding JSM customers to multiple projects automatically, I think you can add groups into jsm customer roles in the project settings. Although I think its currently hidden for team managed projects - there is a workaround: <https://confluence.atlassian.com/jirakb/add-a-group-to-service-desk-customer-role-in-a-team-managed-jsm-project-1235851188.html>. For company managed JSM projects you can add the group to the customer role directly.


Tags: cloud

jira-cloud
[JIRA] Action required by August 5, 2024: Check your Jira incoming mail configurations
Asked by Imran Khan:

I have received a warning message from jira atlassian. In our organisation we are using Google workspace with standard plan. Do we need changes or updates in cipher suites.

Please advise.


Answers:
author: Hans Polder
body: [@Imran Khan](/t5/user/viewprofilepage/user-id/5557906) ,

Welcome to the community! You should check out this thread: <https://community.atlassian.com/t5/Jira-questions/TLS-cipher-suites-are-being-deprecated-by-August-5-2024/qaq-p/2768481>

If you still have questions, ask them here tagging [@Nathan Phillips](/t5/user/viewprofilepage/user-id/3446505) for additional guru support :)


Tags: cloud

jira-cloud

not-applicable

security-and-access-policies
Why a Tasks Start/End Date is not constrained by the Sub-Tasks Start/End Dates ?
Asked by EasyLOB:

Hi,

I am using "Project management" Template for Jira Work Management:  

- I created a Task and 2 Sub-Tasks  
- I defined a Start/End Date for each Sub-Task  
- Eventually I will finish the Sub-Tasks and set Status as Done  

I would expect that once I create Sub-Tasks, the Start/End date of the Task would be defined by the minimum Sub-Tasks Start dates and maximum Sub-Tasks End dates.  
Why does Jira still let me define the Start/end date of the Task ?  
It is something that happens when I deal with Gantt Charts.

Thanks


Answers:
author: Trudy Claspill
body: Hello [@EasyLOB](/t5/user/viewprofilepage/user-id/5557874)

Welcome to the Atlassian community.

Jira is highly customizable, and clients may have different definitions and use cases for Start and End dates. Therefore Atlassian doesn't dictate how they can be used.

Jira does not assume how the client would want the parent tasks set because of the ways in which the relationship between sub-tasks and their parents may change. For example a sub-task could be moved from one issue to another, or more sub-tasks with additional dates can be added.

Also, what if the parent task has no subtasks? Wouldn't you want to be able to set the parent task's Start and End dates in that case?

If you want the Start and End dates of a parent task set automatically based on the dates in its subtasks, you could create Automation Rules to do that.

<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>


author: Avery
body: Jira doesn't automatically adjust a Task's dates based on Sub-Tasks. You can set Task dates manually, but for automatic updates, you'd need a Gantt chart tool or similar add-on that handles date dependencies.


Tags: cloud

jira-cloud
hierarchy is Epic -> Feature -> Story Configuration Help
Asked by Avalos, Francisco:

Hello,

Would anyone be willing to share the steps necessary to change my existing hierarchy from Epics -\> Stories to Epics -\> Features - \> Story

1) I changed the hierarchy type to 1) epics, 2) Features

Do I need change / update the Issue Type Schemes? Or, Do I have to buy an app that will give me this structure?

thanks


Answers:
author: J_ Caldwell
body: Welcome! This is the details about how you can change issue type hierarchy: <https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/>  

This would be a change that spans the system.   

But the other element that you should think about is using the "Parent" field functionality, which brings together some flexible chaining of hierarchy.


Tags: cloud

jira-cloud
The validation process has found 1 error/s
Asked by Ryan Cannata:

I am getting the following error when trying to import date via CSV file into a Jira project. Any help is greatly appreciated. I have roughly 16 columns in the CSV file and some data goes to custom fields and some data goes to out of the box Jira fields.

```
2024-07-31 21:19:59,907 ERROR - Issue can't be created due to the error/s [ Specify a number for the custom field (below 100,000,000,000,000); Specify a number for the custom field (below 100,000,000,000,000); Specify a number for the custom field (below 100,000,000,000,000); Specify a number for the custom field (below 100,000,000,000,000); Specify a number for the custom field (below 100,000,000,000,000); Specify a number for the custom field (below 100,000,000,000,000) ]
```


Answers:
author: Mirek
body: Hi [@Ryan Cannata](/t5/user/viewprofilepage/user-id/4351876)

Are you seeing any specific characters that might cause it? Would be good to verify which fields are having problem and find a pattern. Seems that 6 fields are incorrectly recognized. Maybe reducing the number of columns and data would give you some clue?

comments: author: Ryan Cannata
body: Hi Mirek,   
The only thing I can think of is that my file is showing the $ sign before an amount. For example, I have a column that shows $2,961 in a cell. Do you think this is the issue. If it is, any recommendations? Maybe switching the field to a short text vs number?   


author: Mirek
body: If you put this value into a "text" field it might be ok, but if you choose a number field then $ is not something that should be there. Anyway if you are able to try (as a test first somewhere) without any special characters then we would know if this is it.


author: Ryan Cannata
body: I can also change it to a number field in the source file. Thank you for you assistance.


Tags: cloud

jira-work-management

jira-work-management-cloud
How do a add a Release timeframe to my Jira Roadmap?
Asked by Jerry Raterman:

I need to group tickets into project Phases on my Roadmap. A JIRA Community SME recommended re-purposing a Jira Release feature for this. I have 5 phases in my project, each with differing durations. How can I format this?


Answers:
author: Kit Friend
body: [@Jerry Raterman](/t5/user/viewprofilepage/user-id/4542815) you're best of exploring the use of Versions/Releases for this: <https://confluence.atlassian.com/jirasoftwareserver/releases-in-advanced-roadmaps-1044784195.html>

Worth factoring in that you have to create both:

- Releases in each constituent project your plan is pulling in (which confusingly appears as "fixVersion" or "Version" as well as "Release" depending on where you are in the UI)

- A Cross-Project Release in Plans itself in order to tie those together

So let's say you've got 3 teams working across your 5 phases, you'd be creating:

- Phase A, Phase B, Phase C, Phase D, Phase E in EACH Team project

- Cross-project: Phase A, Phase B, Phase C, Phase D, Phase E in your plan, linking to each of them

Jira makes it a bit nicer by allowing you to align all the dates etc when you do the cross-project release setup, but it's still a bit of a faff the first time you do it.


Tags: advanced-roadmaps

data-center

jira-data-center

release-management
Holiday scheme in Portfolio for JIRA
Asked by Avishay_Zilka:

Hi,

I am currently responsible for Atlassian tools in a software organization of around 1000 users, and am concentrating on moving from using Tempo to Portfolio.

In Tempo, there is something called "Holiday Scheme", and since we are not international, we pre-defined our national holiday scheme and it has been inherited for every team created.

After researching Portfolio for JIRA, I only saw options to define "exceptions" for specific person, team of plan, but only in a manual manner. Is there a way to define a holiday scheme, or to define exceptions globally (for the entire JIRA instance)?

Thanks.


Answers:
author: Rhys Christian
body: Hi Avishay,

Unfortunately holidays cannot be set at a global level for the entire instance.The highest level you can set such exceptions is at a plan level. In your plan go to the configuration \> Working hours and days.

From here you can set the Non-working days which will apply for everyone in that plan.

Cheers,

Rhys

comments: author: Avishay_Zilka
body: Thank you Rhys. I wonder whether there is a way to write a script to go over all existing plans and perform the same operations (which yield the creation of some non-working days) for each plan.


author: Bal?zs Bogda
body: Hi Rhys,  

Is there any Atlassian ticket reported to this issue? Is it intended to be changed?  

Thanks in advance,  
Bal?zs


Tags: advanced-roadmaps
Can you visualise progress with no estimates?
Asked by Gerry Claps:

Let's say you have a project plan and none of the issues have estimates. Is it possible to visualise progress using Portfolio for JIRA or are estimates required?  

If it is possible, how can we do this?


Answers:
author: Igor Sereda [ALM Works]
body: Hi Gerry,

Do you consider other add-ons as a help for this problem? We have customers using Portfolio together with Structure for measurements and visualization.

A hierarchy in Structure can be built automatically based on a Portfolio plan, and then you can use highly configurable Progress column or formula-based calculations in Structure to get the number you need.

Cheers,  
Igor


author: Nic Brough -Adaptavist-
body: It's impossible to measure progress without a metric and data for that metric.

comments: author: Gerry Claps
body: Is it possible to see/visualise the number stories completed within an epic/feature or another level of abstraction (e.g. inititative) in Portfolio for JIRA? That is, the metric I'd like to visualise is the number of issues completed within a parent issue.


author: Bryan Collick
body: The fact that this is literally how releases are measured/visually represented only exacerbates how odd it is to assert that estimates are the only way measurement of progress can be made available in JIRA Portfolio.


Tags: advanced-roadmaps
Oracle database server installation
Asked by Anna Protopapa:

We are going to make the production installation for Jira Software and we have a question about the supported platforms: Can we use Oracle Database 12c Release 2?


Answers:
author: Daniel Eads {unmonitored account}
body: Duplicates question <https://community.atlassian.com/t5/JIRA-Software-questions/Oracle-DB-release/qaq-p/620434>


Tags: advanced-roadmaps
Start Date?
Asked by Dion Jones:

We have a plan in portfolio and there is a date of "start date" on it.

![strtdate.PNG](/t5/image/serverpage/image-id/4057i3B957761F21894DB/image-size/large?v=v2&px=999 "strtdate.PNG")

What is it? is that when the plan is supposed to have started?


Answers:
author: Tarun Sapra
body: Start and end dates are generally associated with Releases. In the portfolio you would have mapped epic/stories/themes with releases and releases always have start dates thus this might the reason for these start dates.

comments: author: Dion Jones
body: doesn't look like that I'm afraid.

there are multiple projects on this plan and all have different releases and different start dates


Tags: advanced-roadmaps
Error going through Portfolio plan setup wizard again
Asked by John Price:

I have a plan based on 6 teams' boards plus a program board as issue sources. I noticed that completed releases do not show any issues in the reports even though the issues seem to match the board filters. So I tried to run through the plan setup wizard again, but in going from step 2 to 3 I get the "Bummer, something has gone terribly wrong ..." error.

Anyone know of some basic things to check before filing a bug report?


Answers:
author: somethingblue
body: Hi John,

I see you have a ticket in with Support and they are waiting for a response from you. Please respond to the Support Engineer and once you have resolved the issue please post the solution here so the rest of the community can benefit.

I didn't see what version of Portfolio you are using, however, if you're using a version of Portfolio prior to 2.0.5 there is a bug ticket that you can find at [JPOSERVER-1499](https://jira.atlassian.com/browse/JPOSERVER-1499) and the fix is to upgrade to 2.0.5 or higher.

Cheers,

Branden

comments: author: John Price
body: Update on this is that Support disabled a Portfolio update that had some known issues and I was then able to get through the wizard. I'm not sure about the exact root cause but it's working now.


Tags: advanced-roadmaps
Does anyone else find the "Dependency scheduling" explanatiion confusing?
Asked by Chris Mitchell:

Perhaps it's due to being Monday morning, but during a review of my sechduling options, I decided to review the "Dependency Scheduling" section closely.

I can choose to either Rank a dependent item below a required item, or alternatively, Rank a required item above a dependent item.....

So, insofar as these two seem to be exactly the same option, I checked the specific documentation at <https://confluence.atlassian.com/jiraportfolioserver/dependencies-schedule-844237026.html>.

hmmm. Not enlightening at all, and clearly needs to be re-written --


Answers:
author: Chris Mitchell
body: I agree it's confusing, but they don't do the same thing exactly. Take the example of stories and dependencies from that page you linked.

If *Rank dependent work item below required item* is selected, it schedules it in the below order, even though it's not ranked that way:

1. Story 2
2. Story 3
3. Story 4
4. Story 1

So even though Story 1 is the 1st priority, it's scheduled below Story 4 since you said to rank the dependent item (Story 1) below the required item (Story 4). Since Story 4 is the 4th priority, Story 1 gets scheduled below it, in this case it is scheduled 4th.

If you select *Rank required work item above dependent item*, it does the opposite, and schedules it in this order:

1. Story 4
2. Story 1
3. Story 2
4. Story 3

In this case you're saying rank required item (Story 4) above dependent item (Story 1). Since Story 1 is the 1st priority, it schedules Story 4 above it.

comments: author: Chris Mitchell
body: Thanks Steven. It would be nice to see your explanation added to or replacing the one provided by Atlassian.


Tags: advanced-roadmaps
Adding multiple boards ignores Portfolio rank order
Asked by Margaret Trinh:

So I have one board/filter that only shows Epics and I use that to rank and prioritize the epics. If I add that Epic into Portfolio, the ranking and ordering show up perfectly.

The problem here is that the underlying Stories (with the assignees) do not appear in Portfolio, so I altered the issue source and added in a filter that include Stories as well. The Stories board has ranking turned off, so it's not conflicting. When I add in the Stories board, Portfolio suddenly ignores the ranking and it's all out of order.

What am I doing wrong??


Answers:
author: somethingblue
body: Hi Margaret,

I believe the answer you're looking for can be found in the thread titled [Epic Ranking in Portfolio 2.0](https://community.atlassian.com/t5/JIRA-questions/Epic-ranking-in-Portfolio-2-0/qaq-p/198306):

> The rank from Portfolio should generally be represented on the JIRA board, however there are some differences in epic rank behaviour between Portfolio and JIRA which can cause epics to be inconsistent. This is because the rank of epics in JIRA are independent to the rank of stories whereas in Portfolio the rank of stories and epics directly impact each other.  
> The main contributors to inconsistent rank behaviour between JIRA \& Portfolio are:
>
> * In Portfolio the highest ranking child issue of an epic determines that epic's rank relative to other epics.
> * In Portfolio re-ranking the epic also bulk re-ranks all the child stories.
>
We recognise that this isn't optimal behaviour but it's a necessary trade-off for the intended use of Portfolio and the integration with JIRA  
Please take a look at the full thread and see if the proposed workarounds by Rhys Christian work for you.  
Cheers,  
Branden


Tags: advanced-roadmaps
We're unable to confirm that JIRA license
Asked by Peman Montazemi:

Hi,  

I used the license that was provided to me on a trial (low-end) server. Now, the real (high-end) server has arrived. However, when I try to enter the license number the installer tells me: "We're unable to confirm that JIRA license".  

How can I resolve this matter?  

Thanks,  
Peman


Answers:
author: Gaston Valente
body: Peman,

Maybe the Server ID has changed and you need to update the details at my atlassian.

Usually the license is linked with the server id but i didn't have any problems ever with this.


Tags: advanced-roadmaps
Problem in sub-task
Asked by Carlos Henriques:

Hi.

I'm trying Portfolio but I'm having a lot of problems to make it work.

I have a plan with a board, releases, scope and team.

I'm trying to schedule my issues, but most of them have errors like this:

![subtask_error.png](/t5/image/serverpage/image-id/3057iB6CE4C331BF96D92/image-size/large?v=v2&px=999 "subtask_error.png")

This message does not help.. What may be causing this message?

And why I don't get any issue to be scheduled? My timeline only has a message with: "There is no scheduled story in the current result set.""

Thanks.


Answers:
author: Christoph Sch?tz
body: Hi Carlos,

have you had a look at the JIRA log? Does JIRA portfolio in general work (e.g. if you try it on a project without sub-tasks)? Can you post a screenshot of one of the issues with sub-tasks that fail?

And do you have any story without subtasks in your portfolio? If so it should get scheduled I guess...

Cheers

Christoph


Tags: advanced-roadmaps