confluence page mention people failed?"xhtml.transformer.cannot.unmarshal.link.withName" and "Valida
Asked by Wei Zhang:

I mention myself ?http://CONFLUENCE-SERVER-URL/display/\~w?in confluence page editor?such as
> ??

when I save page?it's failed.

HTTP POST log

http://CONFLUENCE-SERVER-URL/rest/tinymce/1/drafts

```
{
 "statusCode": 400,
 "data": {
 "authorized": true,
 "valid": false,
 "errors": [
 {
 "message": {
 "key": "xhtml.transformer.cannot.unmarshal.link.withName",
 "args": [
 "??"
 ]
 }
 }
 ],
 "successful": false
 },
 "message": "Validation failure when converting format"
}
```

response?

```
Java Log
```

<https://pastebin.mozilla.org/9076062>


Answers:
author: James Richards
body: Hi Team,

So as an update after working on this issue with Wei, turns out the issue is somehow related to the local browser as the @ mentions are cached locally on the browser.

So, in future if anyone sees this issue, try Ctrl+Shift+Del and delete all the browser data, or if you're confident, go to Developer Tools and clear the local storage.

Thanks,

James.


author: Shannon S
body: Hello Wei,

* Does the same occur no matter which user you attempt to mention?
* Can you save the page without the mention?
* Does this occur on other pages as well?
* What version of Confluence are you running?

Thank you for your help!

Regards,

Shannon

comments: author: Wei Zhang
body: 1. It's only occur some user when i mention?there username is single character?such as 'w','y'?;
2. I can save page whitout the mention;
3. It's occur every page save failed;
4. [Atlassian Confluence](http://www.atlassian.com/software/confluence) 6.1.0


author: Shannon S
body: Wei,  

Thank you. In your example, I assumed '??' to be the name you were mentioning, but it has 2 characters. In your last reply you said they're 1 character, but I'm not able to mention any users in my 6.6.0 instance with one character.

Could you try the recommendations from this article, however?

* [Unable to process request due to broken reference](https://confluence.atlassian.com/confkb/unable-to-process-request-due-to-broken-reference-942839134.html)

> Resolution {#toc-hId-1787907697}
> --------------------------------
>
> There is no exact solution to this problem until the problematic entry is found and sanitized directly in the database or after a reindex.
>
> The reindex methods are:

1.
   > [Re-index Confluence in the UI](https://confluence.atlassian.com/doc/content-index-administration-148844.html)
2.
   > [Rebuild Index from Scratch](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html)
3.
   > In the example above, the index issue was specific to an user so we can run in the UI:
   1.
      > Open this URL in your browser: \<Confluence-URL\>/admin/force-upgrade.action
   2.
      > Select \*userIndexingUpgradeTask\* in the Upgrade task to run from the dropdown list.
   3.
      > Choose Force Upgrade.

Let me know if you have any questions.

Regards,

Shannon


author: Wei Zhang
body: '??' is my fullname;

'w' is my username.


author: Shannon S
body: Thank you for confirming.

Please let me know how the resolution goes and if you have any trouble!

Regards,

Shannon


author: Wei Zhang
body: Hello Shannon,

We try the solution <https://community.atlassian.com/t5/Confluence-questions/Re-Re-confluence-page-mention-people-failed-quot-xhtml-tran/qaq-p/706240/comment-id/94479#M94479>

after rebuild, we can't mention these people :(


author: Shannon S
body: Thank you, Wei.

I have created a support ticket for you, and you should get an email soon about that.

Could you please take a moment to upload your Support Zip file to the open case at the following URL?

* [transfer.atlassian.io](https://transfer.atlassian.io)

One of my colleagues will then review your logs and let you know how to proceed.

Regards,

Shannon


author: Wei Zhang
body: Thanks Shannon?I have leave a comment on <https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-223430>


author: Shannon S
body: Thank you, Wei!

As soon as the issue is resolved, please feel free to share here what the problem was as a new answer in case it could help other users!

Regards,

Shannon


author: Shannon S
body: Wei,

I noticed you commented on the support ticket that the support zip is large. On the URL I gave you earlier, you can upload an attachment with no size limit, and it gets added to the ticket.

Can you please upload your attachment on CSP-223430 at the below URL?

* [https://transfer.atlassian.io/](https://transfer.atlassian.io/ "transfer.atlassian.io")

Shannon


author: Wei Zhang
body: upload finished,Thanks!


Tags: developer

questions-for-confluence