youngmon/atlassian-qna huggingface dataset:
Copying Issue Type Across Projects
Asked by Keith Saunders:

I have an issue type created against a single project, but I want to copy it across to multiple other projects, without having to amend the layout on each occassion - is this possible? If so how?

Thank


Answers:
author: John Funk
body: Hi Keith,

You can't copy Issue Types or bulk change like that. You will need to edit the Issue Type Scheme for each project to add the new issue type. If you are using shared issue type schemes that utilize the same issue types, it will be must less work!


author: Rebekka Heilmann _viadee_
body: Hi [@Keith Saunders](/t5/user/viewprofilepage/user-id/4382383)

If you have more than just default configurations for Workflows, Screens and such, you will have to make sure the "new" Issue Type is properly configured in the other project's schemes.

So you need to add the Issue type to the other project first and then check the other schemes to see what else you need to change. I guess you need to associate the proper workflow in each project (reusing the one from the existing project) - same with Screens and possibly field configs.


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Clients & Organizations Access for Collaborators
Asked by Pauline AWAD:

Hello,   

We are 3 agents in our JSM projects and we need the rest of the company with the Collaborator role o be able to see the Clients \& Organization part of the ticket, to get all informations and context about our client's request.   

Yet, this part is not visible to them ? Is there a way around ?  

Thanks


Answers:
author: Marc - Devoteam
body: Hi [@Pauline AWAD](/t5/user/viewprofilepage/user-id/4796862)

If a user in the company is a collaborator on the project, they are able to see the JSM issues and the organization and and request participants on an issue.

They are not able to have access to the service project interface (queues, reports, and SLAs) and can't work on issues (for example, log work or transition them).

There is no way around this, this is only accessible for licensed JSM users.


Tags: cloud

jira-service-management

jira-service-management-cloud
Cannot add Creator to Notification sceme
Asked by Sam Huawey:

We have a need to inform request creator when it was resolved. Unfortunately notification scheme does not have this option.  

On our portal team team lead can request service for someone else, e.g. for a new employee. On first transition we set Reporter to that employee. And team lead (Creator) has no idea if ticket is resolved or not.  

Is there any option to inform Creator when issue is resolved using standard notification scheme?


Answers:
author: Nikola Perisic
body: Hello [@Sam Huawey](/t5/user/viewprofilepage/user-id/551267) ,

This can be accomplished by automation rule.

For example:

![Screenshot 2024-01-25 at 10.28.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/302439i12899BFA4DF51404/image-dimensions/432x405?v=v2 "Screenshot 2024-01-25 at 10.28.39.png")

Breakdown:

* Trigger - Issue transitioned to "Done"
* Condition - if the Report is not empty, Creator will never be empty
* Action - Send email - Reporter (since from the request it was asked to inform them when the issue is resolved)

For example for the Action:

![Screenshot 2024-01-25 at 10.32.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/302440iBD836DD27A31594E/image-dimensions/308x289?v=v2 "Screenshot 2024-01-25 at 10.32.58.png")

As a result:

![Screenshot 2024-01-25 at 10.35.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/302441i3FE30073E657800B/image-size/large?v=v2&px=999 "Screenshot 2024-01-25 at 10.35.41.png")


Tags: jira-service-management

jira-service-management-cloud
Can you help remove my email address from suppresion list?
Asked by Oluwatobi Mustapha:

i got this notification that my email address is on suppression list.


Answers:
author: Marc - Devoteam
body: Hi [@Oluwatobi Mustapha](/t5/user/viewprofilepage/user-id/5414214)

Welcome to the community.

Only Atlassian is able to do so.

Please contact [Atlassian Support](https://support.atlassian.com/contact/#)


Tags: jira-service-management
automate jira issue forms to google calendar
Asked by Dev Arslan:

Hi

i want to automate my jira forms with google calendar so that when someone submit the form then an event should be added on my google calendar .

i tried to find solution but not find any solution related to automation in googke calendar with forms

Need your help

Regards

Muhammad Arslan


Answers:
author: Marc - Devoteam
body: Hi [@Dev Arslan](/t5/user/viewprofilepage/user-id/5411101)

You would need to be able to trigger the Googl Calender API.

API reffence: <https://developers.google.com/calendar/api/guides/create-events>

This might be possible via the "Send Webrequest" action within Jira Automation

I don't know if it's possible to send form data or the complete form.

The Google API also list the option to add attachments from Google Drive.

comments: author: Dev Arslan
body: Great! i want to know one more thing that what should i write in web request url![jira3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/302910iD415734DE1192BFA/image-size/large?v=v2&px=999 "jira3.PNG")


Tags: cloud

jira-service-management

jira-service-management-cloud
Can we add a policy /condition to show or hide fields on the request form on agent view
Asked by Kristine Mamangon:

I'm not looking to the option on using the form. Rather is there a way to make the custom field hidden or visible depending on the field selected.

<br />

Example:

If I choose category I would only like to populate a notes .

Many Thanks!

Regards,

Kristine


Answers:
author: Brant Schroeder
body: [@Kristine Mamangon](/t5/user/viewprofilepage/user-id/5411827) When you create a request type in Jira Service Management there is not a way to make those fields conditional except for cascading lists <https://support.atlassian.com/jira-service-management-cloud/docs/add-a-conditional-field-to-a-service-project/>

The forms product allows you to make things conditional but that will not be on the request. Form fields can be mapped to custom fields.


Tags: cloud

jira-service-management

jira-service-management-cloud
Reference filtered assets object in Send Email action within branch for AQL
Asked by Bin Liang:

See the screenshot below. I intend to schedule 30-day email notices against the data in Jira Assets User objects. In the Branch for AQL condition, the condition passed with one user. If in Send Email action, if TO address is a specific email address. The email is sent well but any dynamic values of AQL smart values are empty. If I put a dynamic value {{Users.Email}} as in the TO address, audit log shows error "email could not be sent. TO address is empty".

How can I loop through all the objects that are filtered in the Branch for AQL condition in Send Email action via AQL smart values?

Thanks much!

![ReferenceToAssetsObjectsInBranchForAQL.jpg](/t5/image/serverpage/image-id/302391i3A0389579552353E/image-size/large?v=v2&px=999 "ReferenceToAssetsObjectsInBranchForAQL.jpg")


Answers:
author: Bin Liang
body: Here is what I learned.

1) the syntax should {{object.Email}}, instead of {{user.Email}} in the branch.

2) attribute name is case-sensitive in reference

3) lookupObjects is needed if an Assets object is needed to pass.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to create a new text field in Jira and effectively migrate contents from an existing text field?
Asked by Priya Mathanagopal:

How to create a new text field (a **Paragraph** field) in Jira and effectively migrate contents from an existing text field (a **Short text** field)?

On a side note: Is there a way to increase the character limit of the Short text field?

TIA


Answers:
author: Jack Brickey
body: Hi [@Priya Mathanagopal](/t5/user/viewprofilepage/user-id/5413976) , are you working with a Company Managed or Team Managed project? Check the lower left corner. Basically you can create the new field and then setup a manual automation rule to copy the contents of the old field to the new field.

action - edit issue - select the new field and set the value via a smartvalue - {{issue.old field}}


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Automation that sets single select custom field
Asked by Mikael Sandberg:

Has anyone else noticed that in the new workflow builder that setting a single select custom field via a smart value is not working in rules that where created with the new editor? I have a manual rule that is parsing an incoming email from Workday to extract information that we need for off-boarding requests. This rule was created in the old editor and is working as expected when it is setting the Department field. I made a new copy of the rule using the new editor and in this new rule the Department field is not being set so just wanted to see if anyone else noticed this before I contact support.


Answers:
author: Mikael Sandberg
body: In case someone else is running into the same issue, the cause of this was that there were a hidden whitespace at the end of the smart value. The fix is to use the .trim() to remove it and the automation is now working as expected.


Tags: automation

cloud

jira-service-management

jira-service-management-cloud
Admin account is locked; how do I get in?
Asked by mctwf:

While assessing and prepping for cloud migration, my admin account to Jira Service Management got locked. How do I unlock the admin account?


Answers:
author: Florian Bonniec
body: Hi

You could restore the admin account.

[Restore Passwords To Recover Admin User Rights \| Jira \| Atlassian Documentation](https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html#:~:text=As%20an%20administrator%2C%20you%20may%20find%20yourself%20locked,external%20directory%20is%20not%20currently%20available.%20%C3%89l%C3%A9ments%20suppl%C3%A9mentaires)

Regards


Tags: jira-service-management

jira-service-management-server

server
Changing issue type via Move option does not request the new request type
Asked by Pierre CARRAZ:

Hello,

We have moved from server instance of JSM to Cloud instance and we have noticed a strange behavior on the Cloud instance.

To change the issue type associated to a ticket, we are using the Move action.

On the server instance, the Move action requests to choose the new issue type and then the new request type linked to the choosen issue type.

On the Cloud instance, the Move action requests to choose the new issue type but does not request to choosse the new request type linked to the choose issue type.

As a consequence, at the end of the Move action, the ticket has the correct issue type but an unknown request type. We have then to modifiy it.

Is that a normel behavior ?

If this is not the case, what can be the cause of this behavior ?

Thanks for your help.

Regards.

Pierre


Answers:
author: Jehan Bhathena
body: Hi [@Pierre CARRAZ](/t5/user/viewprofilepage/user-id/5402666) ,

That is the current behavior, couldn't find any ticket for this that claims this might be a bug.

This article here gives a logical reason to the behavior though <https://www.reddit.com/r/jira/comments/15c2r34/comment/jtu7dzc/>

comments: author: Pierre CARRAZ
body: hi [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409)

Thanks for the reply.

I'm however suprised by the change of behavior beteween the server instance and the Cloud instance.

Regards


author: Jehan Bhathena
body: For an alternative to auto update the field you can try using Jira Automations, to detect if an issue is transitioned from a certain type, and based on that you can set a default one if needed.

If this thread helped, please can you mark the Answer as Accepted.


author: Dwight Holman
body: As well as the answer from Jehan, Atlassian have a Labs feature for Company Managed projects to allow a Default Request Type to be associated with each Issue Type.

Check out the documentation for more info:

<https://support.atlassian.com/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/>


Tags: cloud

jira-service-management

jira-service-management-cloud
Filter affected services
Asked by Sander Groenink:

Hi,

I want to create a system where are users can create a ticket. Once selecting the related product it should filter on the affected service that are related to the product. Is this possible?

Thanks in adance!

Sander


Answers:
author: Nikola Perisic
body: Welcome to the community [@Sander Groenink](/t5/user/viewprofilepage/user-id/5413583)

Your may reference to this page: <https://community.atlassian.com/t5/Jira-Service-Management/Filter-Affected-Services-field-results-per-JSM-project/qaq-p/1924621>

Hope it finds you helpful.

BR,

Nikola


Tags: cloud

jira-service-management

jira-service-management-cloud
Improve client onboarding process using JIRA
Asked by ckarydaki:

Hello,

I'm looking for suggestions or a suitable method to improve the process of onboarding new clients. Currently, we utilise onboarding forms within Jira Support, but we've noticed that clients can sometimes feel overwhelmed by the number of tasks they need to complete. Even though we can't remove them or skip them, we want our clients to have a clear view of what's required.

Ideally, I'd like to provide clients with a way to track the progress of these tasks, so they can see what's been completed and what's still outstanding.

Any advice or recommendations would be greatly appreciated

Thank you,

Chrysanthi


Answers:
author: Anna Mitina _Stiltsoft_
body: Hi [@ckarydaki](/t5/user/viewprofilepage/user-id/1141658)

I'm a Product Marketing Manager for [izi LMS for Confluence](https://marketplace.atlassian.com/apps/1214110/izi-lms-for-confluence-courses-quizzes-forms?tab=overview&hosting=cloud&utm_source=support&utm_medium=izi-support&utm_campaign=quizzes-traffic-sources&utm_id=1216111&utm_content=Improve+client+onboarding+process+using+JIRA). You mentioned that you'd like your clients to be able to track the progress on the onboarding tasks.

Some of these tasks may require a lot of reading. If you have a Knowledge Base within Confluence izi LMS might be a great help cause it allows to create courses and quizzes right in Confluence. You would be able to use your existing Confluence pages and make the onboarding process even more hassle-free. Progress tracking within the app is also included.

[Watch a 2-minute video](https://www.youtube.com/watch?v=X-Qne0LAXtI&utm_source=atl_community&utm_medium=answer&utm_campaign=quizzes-traffic-sources&utm_content=Improve+client+onboarding+process+using+JIRA)

If you have any other question, feel free to let me know :)


author: ckarydaki
body: Thank you [@Anna Mitina _Stiltsoft_](/t5/user/viewprofilepage/user-id/5303092) and [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) for your help!

I forgot to mention that our clients do not have and we don't want them to have access to JIRA, but for now I will use your suggestions and apply what we can accordingly.

Thanks again, appreciated.

Thanks,

Chrysanthi


author: Nikola Perisic
body: Hello [@ckarydaki](/t5/user/viewprofilepage/user-id/1141658)

For onboarding your clients, you may want to refer to this page:

<https://community.atlassian.com/t5/Jira-Content-Archive-questions/How-to-set-up-Onboarding-using-a-Jira-Software-Kanban-board/qaq-p/1441630>

For the clients to track the progress of the tasks, there are few ways:

1. Visual way - setting up a dashboard that you can share with your clients using the pie chart gadget that will have the "Status" as parameter selected
2. Filters - you can create your own filters (basic or JQL ones) which will have the statuses displaying - this will list all of the issues based on the statuses that you filter out

Hope this helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to login bitbucket. We couldn?t log you in
Asked by Anakyl:

Hello,

I got this error when try to login my bitbucket account

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

I tried clear cache, change browser but it wasnt helpful. Please take a look at my account.

Thank you.


Answers:
author: Theodora Boudale
body: Hi [@Anakyl](/t5/user/viewprofilepage/user-id/5039647),

Thank you for reaching out to us.

We will reach out to you via a support ticket shortly. I am going to create the support ticket using the email address of your community account, and you will receive an email with a link to the support ticket.

Thank you for your patience.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Your evaluation license is expired. Pushing has been disabled until the license
Asked by PARAMASIVAM, DINESHKUMAR:

Hi,

I am getting the below error when I try push my code to git reopository

fatal: remote error: License limit exceeded  
Your evaluation license is expired. Pushing has been disabled until the license  
is brought back into compliance


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You will need to pay for the licence and apply it to your Bitbucket server.


Tags: bitbucket-server
fatal: unable to access bitbucket Empty reply from server
Asked by rgyalrongskad:

I have been using bitbucket for years and suddenly, as I was trying to push a commit, I obtained the following result:

fatal: unable to access '<https://bitbucket.org/XXXX/YYYYY.git/>': Empty reply from server

I am not using a VPN, and nothing particular (that I know of) occurred with the internet connexion). I still can access the bitbucket repository using a browser. What can I do to be able to push and fetch again?


Answers:
author: Alex Koxaras _Relational_
body: There is an incident with bitbucket <https://bitbucket.status.atlassian.com/>


Tags: bitbucket-cloud

cloud
Error: fatal: unable to access 'https://bitbucket...: SSLRead() return error -9806?
Asked by azhan18:

Hi,

I like to push request m project on the repo. A few hours ago it was working fine and then when I tried now it is stuck when I do git push.

I tried different internet providers, and computers but had no luck.

Can someone help me?

Thanks


Answers:
author: Sumanish Sarkar
body: Outage at bitbucket side,

<https://bitbucket.status.atlassian.com/>
Getting a response of "Something went wrong", when I access "bitbucket.org/dashboard/overview"
Asked by Admin InfDevices:

I am getting a response of

### Something went wrong {#toc-hId-1972871324}

Whenever I try to access the bitbucket using the URL <https://bitbucket.org/dashboard/overview>

This is accompanies by an error code:

851d0a1001ce4fbcb20e56cea61a61d5

Anybody knows what is going on ?

Regards


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Admin InfDevices](/t5/user/viewprofilepage/user-id/2410835)

There seems to be a problem with bitbucket. Subscribe here <https://bitbucket.status.atlassian.com/> for more updates.


Tags: bitbucket-cloud

cloud

dashboard
Why is pipeline runner getting authentication error on cloning repo?
Asked by Pratyush Raizada:

    + GIT_LFS_SKIP_SMUDGE=1 retry 6 git clone --branch="stable" --depth 50 https://x-token-auth:$REPOSITORY_OAUTH_ACCESS_TOKEN@bitbucket.org/$BITBUCKET_REPO_FULL_NAME.git $BUILD_DIR

    Cloning into '/opt/atlassian/pipelines/agent/build'...

    fatal: Authentication failed for 'https://bitbucket.org/inchnbrick/inchbrick-website.git/'

    Attempt 1 of 6 failed.

    Retrying in 1 seconds

    Cloning into '/opt/atlassian/pipelines/agent/build'...


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Pratyush Raizada](/t5/user/viewprofilepage/user-id/4743181) and [@Ji?? Turyna](/t5/user/viewprofilepage/user-id/4136942)

There seems to be a problem with bitbucket. Subscribe here <https://bitbucket.status.atlassian.com/> for more updates.

comments: author: calil.amaral
body: Thanks for the reference.


author: calil.amaral
body: Same here.  

<br />

This error consumed almost 2h of build time today.  

<br />

*** ** * ** ***

<br />

![pipelines-authentication-fail.png](https://community.atlassian.com/t5/image/serverpage/image-id/217650i1A2666609F1F6420/image-size/large?v=v2&px=999 "pipelines-authentication-fail.png")  

comments: author: Theodora Boudale
body: Hi [@calil.amaral](/t5/user/viewprofilepage/user-id/5039122) and anyone else affected by this issue:

Builds that end in "System error" ++should not++ detract build minutes from your workspace.

If you see that this is not the case, or if you manually stopped affected builds during the incident, you can raise a ticket with the support team.

You can create a ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product.

Please provide the URLs of affected builds and we can check if they consumed build minutes, and if so, what options there are for a refund.

Kind regards,  
Theodora


author: ???????? ?????????
body: same problem occuring now


author: Naveen Joseph Gabriel
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) For each step this particular step(build step) takes around 2 minutes of time to complete. I have 3 steps and total time spend is 6 minutes at build step. ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/274790iF7E0605B95534178/image-size/large?v=v2&px=999 "image.png")

Is there anyway to speed up this process?


author: Pratyush Raizada
body: The issue is fixed, thank Atlassian team!


author: Ji?? Turyna
body: Same problem here


Tags: bitbucket-cloud

cloud
Why git push/checkout/fetch all failing ?
Asked by Sumanish Sarkar:

I tried to push, checkout from a branch but seems like command is stuck.

After long time terminated with error,

**fatal: unable to access '<https://bitbucket.org/>\<repo-name\>: GnuTLS recv error (-110): The TLS connection was non-properly terminated.**

Everytime same error.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Sumanish Sarkar](/t5/user/viewprofilepage/user-id/4716858)

There seems to be a problem with the bitbucket status. :/

Subscribe here <https://bitbucket.status.atlassian.com/> for more updates.

comments: author: Sumanish Sarkar
body: Got it. There were no update from the atlassian in the status page when I checked. Now it's been updated.

Hope this outage is not a serious one like last time.

Thanks.


author: Alex Koxaras _Relational_
body: It takes a few minutes to update.. :)

Kindly mark my answer as accepted, in order to help others! Thank you.


author: Adrian ?ak
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) Hi, I have same problem, any update?


author: Alex Koxaras _Relational_
body: [@Adrian ?ak](/t5/user/viewprofilepage/user-id/4546730) I would suggest to watch this: <https://bitbucket.status.atlassian.com/>

> **Update** - We are continuing to work on a fix for this issue.  
> Sep <var data-var="date">25</var>, <var data-var="year">2022</var> - <var data-var="time">19:25</var> UTC  
> **Identified** - We have identified the root cause of outage at storage layer. Currently team is investigating the fix and will provide more details once the issue is resolved.  
> Sep <var data-var="date">25</var>, <var data-var="year">2022</var> - <var data-var="time">17:53</var> UTC


author: ggree1
body: Me to today.  
I can't push or fetch.

There was no problem until yesterday.  
but the system status is all operational.  
omg


Tags: bitbucket-cloud

cloud