youngmon/atlassian-qna huggingface dataset:
Auto assign field based on title of card in trello- missing a step?
Asked by Deborah Brown:

Good Evening,

I have an automation, where when a card is moved to the "in progress" board, a new card with that same title is created on the "To Do" Board. I also have automation where when the "Monthly" frequency is selected from the drop-down menu in the "Custom Fields", the correct dates are generated as well as the checklist is added.

I cannot find out whether the card automatically adds the correct special field based on the title, or the previous card, or something I am not thinking about.

Everything is working correctly, except I have to manually select the special field before the next part of the automation works.

Does anyone have a solution, or can tell me what I am missing

Thank you in advance


Answers:
author: Alex W
body: Hi [@Deborah Brown](/t5/user/viewprofilepage/user-id/5478552) - can you share more about your automation so we can take a look at why it's not working? If you have a screenshot of the automation that would be helpful.


Tags: automation
Animated stickers have an after effect (sprite background out of sync?)
Asked by Jacob Frazer_Williams:

![Trello Sticker Broken.gif](/t5/image/serverpage/image-id/321743i28550F1ABA965FA4/image-size/large?v=v2&px=999 "Trello Sticker Broken.gif")

Not sure why it's happening but Trello's animated stickers keep losing sync with some sort of white background.

Usually, the sticker will act normally, then at some point in time they begin this strange effect.

Does anyone have any solutions, would really appreciate the help (:


Answers:
author: Andrea Crawford
body: Hi [@Jacob Frazer_Williams](/t5/user/viewprofilepage/user-id/5489224) I'm able to reproduce this unexpected behavior with a sticker on my own board. Thank you for the report - I'll open a bug ticket so we can get it resolved.

-Andrea
How can I get hold of the Trello team? I have some questions about my account.
Asked by Linus N.:

How can I get hold of the Trello team? I have some questions about my account.


Answers:
author: Dreamsuite Mike
body: If you think about Trello before you go to sleep, they will come to you in your dreams...?

For generic account questions, you may find that someone in this here community can answer and the response time will be quicker.

For anything else, please go to:

<https://trello.com/contact>
Problema ao mover cart?es
Asked by Igor Faruk:

Aparentemente houve uma atualiza??o no Trello que alterou a parte de movimenta??o de cart?es entre ?reas de trabalho e o envio n?o est? sendo feito corretamente para a posi??o desejada. Algu?m sabe informar se realmente ? um bug?


Answers:
author: Alex W
body: Hi [@Igor Faruk](/t5/user/viewprofilepage/user-id/5489146) - welcome to the Community!

Hmm, I'm not aware of any bug with moving cards. Can you elaborate on the issue you're facing?

comments: author: Igor Faruk
body: So basically, when I move a card to another work area, I define the number of the position I want, but the system sends it to the wrong position in the list.


author: Igor Faruk
body: Like in this example:

![Trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/322373iA2CD983D177669C9/image-size/large?v=v2&px=999 "Trello.png")


author: Alex W
body: Hmm, that seems strange! [@Igor Faruk](/t5/user/viewprofilepage/user-id/5489146) - I've raised a ticket for you to discuss this with our support team. They'll be in touch in the coming weeks - we have a high volume of tickets currently we're wading through.

In the meantime, I recommend moving cards into the correct position yourself manually once you've moved them from one board to another.


author: Igor Faruk
body: Okay, I'll wait and follow your advice.


author: Igor Faruk
body: Thank you
Gostaria de saber, tem como colocar um alerta em um cart?o?
Asked by Victor Emanoel da Silva Alves:

Minha d?vida envolve a seguinte quest?o, tem como colocar um automa??o ou algo do tipo para que quando um cart?o permane?a determinada quantidade de tempo sem ser movido de uma coluna ou sem ser ter dito qualquer tipo de intera??o, como um coment?rio ou arquivo sendo anexado, seja emitido alguma esp?cie de alerta ou notifica??o aos membros vinculados a ele?


Answers:
author: Alex W
body: Hey [@Victor Emanoel da Silva Alves](/t5/user/viewprofilepage/user-id/5489113) - welcome to the Community!

Hmm, I'm not sure if an alert or automation can be set up, but I'd recommend taking a look at the Card Aging Power-Up to see if it has a similar capability that might be a workaround: <https://trello.com/power-ups/55a5d917446f517774210012>

Alternatively, you can filter your boards by activity to show cards that haven't had any activity for four weeks or more.
EMAIL REPORT AUTOMATION
Asked by Gabby:

I have a quick question about Trello. I'm trying to figure out how to include a checklist in every card when sending an email automation report. I've set up the automation, but I feel like something might be missing. I just want on every card with checklists will be shown on the email report - Can you help me out with this?

![Screenshot 2024-05-02 145907.png](/t5/image/serverpage/image-id/321688iD00A35D65556BB15/image-size/large?v=v2&px=999 "Screenshot 2024-05-02 145907.png")


Answers:
author: milynnus
body: [@Gabby](/t5/user/viewprofilepage/user-id/5485289)

You cannot add checklist when using a report variable. Contalist power up allows you to email checklist and its statuses out. Perhaps you can use that.
How can I restrict workspace admins from changing settings while being Enterprise Admin?
Asked by Justin D. Scott:

I am looking to add workspace admins so that they can add members, boards, etc. to the workspace. However, I do not want those admins to change specific settings. Is there a way for this to happen? If not, then what can I do to not allow them to delete boards and/or change settings?


Answers:
author: Alex W
body: Hey [@Justin D. Scott](/t5/user/viewprofilepage/user-id/5489032) - welcome to the Community!

You should be able to override specific Workspace Settings from the 'Workspace \& board permissions' section of your Enterprise Admin Dashboard - is this capability what you're looking for?


Tags: enterprise
N?o consigo compartilhar quadro no trello com OBSERVADOR.
Asked by Carla Estivalet:

Uso o quadro no trello no meu curso, e como tenho muitas alunas, quero compartilhar como OBSERVADOR.

Mas aparece essa mensagem para elas.

Como solucionar esse problema?![Captura de tela 2024-05-02 151200.png](/t5/image/serverpage/image-id/321680iD60C836D4F88C452/image-size/large?v=v2&px=999 "Captura de tela 2024-05-02 151200.png")


Answers:
author: Alex W
body: Hey [@Carla Estivalet](/t5/user/viewprofilepage/user-id/5489069) - welcome to the Community!

Unfortunately I cannot read that error as it is in Portuguese. Can you send through the text of the error so I can translate it?

Alternatively, I recommend raising a ticket at <https://trello.com/contact> as you're a Premium user and entitled to priority support, and one of our Portuguese speaking team members will be able to assist.
How to use the whole Trello
Asked by Piyush Kumar:

How to use the whole Trello to onboard team and tracking all their previous things, like their previous project, amount, their previous statics etc.


Answers:
author: Sushant Verma
body: Hi [@Piyush Kumar](/t5/user/viewprofilepage/user-id/5488896)   

Welcome to the community!  

To know more about Trello, please follow the below link.  

<https://trello.com/guide/trello-101>  

Regards,  
Sushant Verma


Tags: bitbucket

bitbucket-cloud

cloud
Can we tag dynamically in opsgenie based on the number of alert frequency ?
Asked by Subhasis Jena:

Like if an alert happens 30 times within 15 min of interval, I want to tag it as critical on Ops genie.

Based on the frequency I want to tag. Is it possible in opsgenie? If yes, please suggest how.

thanks in advance


Answers:
author: Samir
body: Hi [@Subhasis Jena](/t5/user/viewprofilepage/user-id/1361456) - we don't currently have a way to tag based on frequency of alerts.

Are these alerts being de-duplicated into 1 single alert? If so, you can use a notification policy to delay notifications for these alerts unless the count reaches a certain number.

<https://docs.opsgenie.com/docs/team-policies#section-notification-policy>
How do I bulk close & delete a huge number of alerts?
Asked by CompletelyIrrelevant:

I have a large number of alerts that have been emailed to OpsGenie via a rogue program that was configured incorrectly.   

I would like to delete all the alerts (10,000 of them) however I can only ack / close 1000 alerts at a time.   

How do I bulk delete alerts?


Answers:
author: Samir
body: Hi [@CompletelyIrrelevant](/t5/user/viewprofilepage/user-id/2559142) - the only way to achieve this is through the API. You can create a script to list all alerts via API, then loop through each one and delete it via API.


author: David
body: Hello I created a small Python script to get all alerts closed and later delete it, here if is interesting from any of you :-)  

<https://github.com/dalvarezquiroga/opsgenie_cleaner>
What is the story behind the Opsgenie name?
Asked by Jodi LeBlanc:

I am curious how Opsgenie got its name? Does anyone know the story behind it?


Answers:
author: G?k?em
body: Hi Jodi,

Thanks for contacting with us. Opsgenie is a modern incident management platform for operating always-on services, empowering Dev \& Ops teams to plan for service disruptions and stay in control during incidents.

Basically the name is coming from Ops of Operations and Genie is the genie. :)

comments: author: Jodi LeBlanc
body: Thanks [@G?k?em](/t5/user/viewprofilepage/user-id/2905119) I was just curious if there was a story behind the name like there is for Trello. For example why they chose genie to be part of the name.


author: Andy - PTC Redundant
body: I think it was an on-purpose conspiracy so they could have the best GIF posts on community.... a form of **Positive Propaganda** ;o)

![gen_01.gif](https://community.atlassian.com/t5/image/serverpage/image-id/57427i166C9CCAD361EF2F/image-dimensions/156x156?v=v2 "gen_01.gif")


author: Jodi LeBlanc
body: LOL I love that [@Andy - PTC Redundant](/t5/user/viewprofilepage/user-id/1182002) - yes so true, best gifs around :)


author: Monique vdB
body: I love the low-fi one you found [@Andy - PTC Redundant](/t5/user/viewprofilepage/user-id/1182002) !

<br />

![genie.gif](https://community.atlassian.com/t5/image/serverpage/image-id/58620i10E023FCF5E50301/image-dimensions/385x232?v=v2 "genie.gif")


author: Andy - PTC Redundant
body: I always like the lo-fi ones... there's something so raw about them :)
Where can I find the OEC integration in OpsGenie?
Asked by Michael Skorge:

I'm currently running a trial of OpsGenie on the standard plan and really like it so far. Will probably go ahead and subscribe for our ops teams. Looking into how to integrate our local systems I found the edge connector, OEC. I created a docker image but cannot find an integration for it in OpsGenie. Also tried Marid which worked fine but OEC can use scripts in languages I'm more comfortable with sonI would prefer to get that going instead. Anyone else using OEC that can point me in the right direction?


Answers:
author: Samir
body: Hi Michael - glad you're liking Opsgenie so far! OEC is currently a beta feature, so it's not enabled by default for all accounts. If you'd like to use OEC, you can reach out to our support team either through the in-app chat support (blue bubble in bottom right corner when logged into Opsgenie), or by opening a ticket us at <https://support.atlassian.com/> or by emailing support@opsgenie.com and we'd be happy to enable it for you.

comments: author: Michael Skorge
body: Thanks Samir,

That explains a lot :)
What information gets stored in OPSGenie? Data Residency concerns?
Asked by Jimmy Seddon:

Hello Everyone,

I saw OPSGenie at the Summit this year and it looked really cool! I made a note to look into it when I returned home. Since then one thing that has become an important issue for our company is data residency. My question is what information actually gets stored in OPSGenie that might cause data residency concerns if any? I'd like to make this a recommendation to our director of IT but I know that this will be one of the first questions I get which could put a hard stop on things. I didn't see anything already on the community about this, so I thought I'd ask.

Thanks!


Answers:
author: Kate Clavet
body: Hi there James,

Thanks for posting! This is a great question. Security is a forefront concern, especially when it comes to data for many companies and here at Atlassian security is the utmost importance to us. This page has links with a lot of specifics that I think you may find helpful: <https://www.opsgenie.com/tos/security>  

Another feature that may be of interest to you (currently in beta) is Edge Encryption, where sensitive data from the alerts are encrypted, and you hold the decryption keys on your end so this data never leaves your environment. Here's a high-level video on that: <https://www.youtube.com/watch?v=vyxpUsij1t8>  

Hopefully this helps!   

Best,  
Kate

comments: author: Jimmy Seddon
body: Hi Kate!

That is fantasic! I'll check both of those out and make sure to mention this to some of our decision makers.

-James


author: Kate Clavet
body: Happy to help! Let me know if you need anything else.


author: Andy - PTC Redundant
body: Wow... you really thought of everything!!

???
Are there plans to integrate OpsGenie with Bamboo?
Asked by Jimmy Seddon:

I was looking at the list of integrations for OpsGenie and I saw a deployment category.

I was a little surprised to see that there is an integration for Jenkins but nothing was listed for Bamboo?

Are there plans to support Bamboo in the future?


Answers:
author: Nick H
body: Hi James,

Bamboo is a prebuilt integration that we support in our application. You can search for it in the integrations tab (under Settings) or under a Team -\> integrations tab.

Regards,

Nick

comments: author: Nick H
body: <https://docs.opsgenie.com/docs/atlassian-bamboo-integration>


author: Jimmy Seddon
body: Hi Nick!

Thanks for the response. Admittedly, I haven't actually started a free trial of Opsgenie yet I was just looking at the webpage for it: <https://www.opsgenie.com/integrations>

Is there any reason Bamboo was omitted there?

Thanks!

-James


author: Nick H
body: I'm actually unsure why Bamboo was left off our integrations page, but I'll be sure to mention this to marketing for the update! Thanks for pointing this out =)

Best,

Nick
Opsgenie/Splunk integration
Asked by Alexey SHALYGIN:

Hello,

I'd like to know if anyone was able to integrate OpsGenie with the last version of Splunk (7.2.\*).

We use Splunk 7.2.5 and Splunk Enterprise Security 5.2.2 and we'd like to automatically create an alert in OpsGenie whenever an alert is created in Splunk.

We've installed [OpsGenie Splunk app](https://splunkbase.splunk.com/app/3759/), but it looks pretty obsolete (last version published Oct. 31, 2017) and doesn't seem to work correctly:

* In Splunk you can add OpsGenie as a response action, but you can't manage any detail, like alert priority, etc.

![Screenshot 2019-05-15 at 16.19.59.png](/t5/image/serverpage/image-id/54667i29028111ADDE3888/image-dimensions/490x182?v=v2 "Screenshot 2019-05-15 at 16.19.59.png")

* In Splunk Enterprise Security there is no OpsGenie action in the response action list at all.

Do you have any advice for us?

Thanks for the help.

Alex.


Answers:
author: Samir
body: Hi Alex - It looks like the Opsgenie app has not been officially "approved" to work on Splunk v7.2.5, but we should be able to get it to work with that version. If you can reach out to our support team either through the in-app chat support (blue bubble in bottom right corner when logged into Opsgenie), or by submitting a ticket to us at <https://support.atlassian.com/> or emailing support@opsgenie.com, we should be able to work with you on getting it setup.

comments: author: Alexey SHALYGIN
body: Hello Samir,

Actually, I'm already in contact with support team, but it looks like they have some difficulties to reach the engineering team. I've asked the same question back in February and make a recall every \~2 weeks, but unfortunately we wasn't able to make any progress with support.

I'll try to submit a ticket at [https://support.atlassian.com/](https://support.atlassian.com/?_ga=2.19611064.1439771876.1558335993-575952808.1557749421)

Thanks for the help.


author: Brad Collins
body: You can try reaching out ZigiWave, as they're having a lot of integrations as far as I remember. Their website is <https://zigiwave.com>. GL!

comments: author: Alexey SHALYGIN
body: Hello Brad,

Appreciate your help!

ZigiWave provide integration with Splunk, but not with the Splunk Enterprise Security. With Atlassian support we were able to find a way to synchronise OpsGenie with Splunk 7.2.\*; not the easiest one, but it works. Unfortunately, it's still impossible to synchronise OpsGenie with Enterprise Security (which was our main wish).


author: Brad Collins
body: Thanks for the update Alexey. I'm glad that you were able to achieve this even if not in the easiest way.


author: Alexey SHALYGIN
body: .


Tags: splunk
Suggestion Integration to Email
Asked by BlueNET_Sandbox:

Would be great if the incoming email Integration also had a way of reply to an email when the alert is closed or notes are added. The system I'm working with supports reply to one email address and has a unique code in the subject line. That the system, in turn, would update and close the object.


Answers:
author: G?k?em
body: Hi Jason,

Thanks for contacting with Opsgenie community. :) Let me basically explain how our email integration is working. When an email is received that is satisfying the filters in the create alert rule, an alert with the defined alias will be created. This alias can be defined from your side as dynamic or static. Let's say you define a static alias as X. When this alert is created, the notification flow for the recipients of the alert will start. (According to the create alert rules of the recipient).

The alert that is created by this email integration can be closed either manually or automatically, which can be set from the close alert rules in the integration, by setting the same alias X which will help to understand which alert to close when the close alert rule is satisfied. Finally, when the alert is closed the alert recipients can take close alert notification if they have "closed alert notification rules" in their notification preferences.

Will be glad to help if this explanation is not answering your question. Wish you a good day :)
Will the opsgenie terraform provider be re-supported?
Asked by Logan:

The Opsgenie provider was retired by Hashicorp because nobody was willing to own it. The Pagerduty provider for Terraform is massively popular and well maintained and it would be nice to have the same manageability features for Opsgenie. I've asked this question before directly to opsgenie support, but I want to increase visibility to the whole Atlassian community.

See the below github issue for more information:

<https://github.com/terraform-providers/terraform-provider-opsgenie/issues/7>
> This Terraform provider is scheduled to be [archived](https://help.github.com/articles/archiving-repositories/) on September 27th, 2018. HashiCorp may archive providers when they have insufficient activity to maintain them at a level consistent with our open source guidelines and community expectations.
>
> What does archiving mean?
>
> 1. The code repository and all commit, issue, and PR history will still be available.
> 2. Existing released binaries will remain available on the releases site and available to `terraform init`.
> 3. Documentation for the provider will remain on the Terraform website.
> 4. Issues and pull requests are not being monitored, merged, or added.
> 5. No new releases will be published.
> 6. Nightly acceptance tests may not be run.
>
> If anyone from the community is willing to maintain this provider, please reach out to the [Terraform Provider Development Program](https://www.terraform.io/guides/terraform-provider-development-program.html) at **[terraform-provider-dev@hashicorp.com](mailto:terraform-provider-dev@hashicorp.com)**.


Answers:
author: Samir
body: Hi [@Logan](/t5/user/viewprofilepage/user-id/3159695) - we have a feature request entered to become a Terraform provider. At this time it's not available, but it is on the roadmap to be implemented in the future.

comments: author: Renato Todorov
body: Hi [@Samir](/t5/user/viewprofilepage/user-id/2168284) , any timeline for that? "In the future" is very vague and from my experience, it usually means "we're definitely not looking at it".

Is this already an ongoing project in your boards?


author: Samir
body: Hi [@Renato Todorov](/t5/user/viewprofilepage/user-id/3341339) - I don't have an ETA on when it will be completed, but It is actively being worked on.


author: Rafael Jesus
body: [@Samir](/t5/user/viewprofilepage/user-id/2168284) I guess its being developed open-sourced right? would you mind sharing the code repo so we keep track? thx


author: Samir
body: Currently it's archived here: <https://github.com/terraform-providers/terraform-provider-opsgenie>

Once it's completed, it should be updated in this repository.


author: tomasz.napierala
body: This is critically needed, essentially it's the only missing automation in most stacks. TO be honest we made a decisions to use OpsGenie based on availability of the TF provider and now it's gone. We might need to re-evaluate.


author: Logan
body: For anyone else wondering where this is now. There was an announcement here: <https://community.atlassian.com/t5/Opsgenie-articles/Opsgenie-s-Terraform-provider-is-now-live/ba-p/1181712>


Tags: terraform
OpsGenie
Asked by Victor Mutambuki:

Hey All, Happy Friday,

I was wondering if anyone can point me to where I can find a tutorial on OpsGenie.

Thanks  
Victor


Answers:
author: Jojo Salazar
body: <https://docs.opsgenie.com/docs/opsgenie-quick-start-guide>

comments: author: Jojo Salazar
body: Hello Victor!

We are doing a free webinar tomorrow if you'd like to join. Everything OpsGenie.  

The Tricks You Will Learn  

**Get a comprehensive introduction to Opsgenie complete with how to optimize operational efficiency**   
**How to get to Opsgenie from PagerDuty**   
**Opsgenie's integration with the Atlassian Toolset**   
**And a rundown of what's new with Atlassian**   

[https://www.isostech.com/opsgenie-magic/?utm_source=eventbrite\&utm_medium=EventBrite](https://www.isostech.com/opsgenie-magic/?utm_source=eventbrite&utm_medium=EventBrite)


author: Ganesh Yangam
body: How to notified acknowledged alerts missed to fix more than 2 to 4hours ?


author: Jojo Salazar
body: We are doing a free webinar tomorrow if you'd like to join. Everything OpsGenie.

The Tricks You Will Learn {#toc-hId--1415358222}
------------------------------------------------

**Get a comprehensive introduction to Opsgenie complete with how to optimize operational efficiency**   
**How to get to Opsgenie from PagerDuty**   
**Opsgenie's integration with the Atlassian Toolset**   
**And a rundown of what's new with Atlassian**

[https://www.isostech.com/opsgenie-magic/?utm_source=eventbrite\&utm_medium=EventBrite](https://www.isostech.com/opsgenie-magic/?utm_source=eventbrite&utm_medium=EventBrite)