youngmon/atlassian-qna huggingface dataset:
Empty sprints in plan (Portfolio)
Asked by Emir.Ipekci:

I have built a roadmap in plan view (portfolio) which consists of several teams.

I have manually allocated teams to the various epics and manually placed the tickets in future sprints to avoid auto forecast in delivery planning.

I have also defined a few versions with certain dates.

Some dependencies are defined but a lot of the epics are not dependent on anything.

The problem I see is that one of the teams has one empty sprint in the middle of their workplan, just next to active sprint.

Tried to change the sequence of the sprints or remove the dependencies but the couldn't fix it.

Any idea on how to resolve this?


Answers:
author: Earl McCutcheon
body: Hello [@Emir.Ipekci](/t5/user/viewprofilepage/user-id/2749420) ,

I would be happy to take a closer look and I have a few questions about the setup.

You noted that you had:
> "manually placed the tickets in future sprints to avoid auto forecast in delivery planning"

And that you also have:
> "one of the teams has one empty sprint in the middle of their workplan, just next to active sprint"

From this explanation, it sounds like the sprint may have been created and no issues were ever manually added to it, or the issues that were in the sprint have been moved to another sprint in planning, with an additional possibility of the sprint being closed with no issues present.

The question I have is, is this sprint just empty and unplanned that you want to remove the sprint, or are you trying to schedule issues into this sprint and expecting to have the sprint populated with issues?

If you want to remove the empty sprint check out the Documentation ["Delete a sprint".](https://support.atlassian.com/jira-software-cloud/docs/delete-a-sprint/)

If you need to get issues added to the sprint as you have the issues added manually check out ["Assigning issues to sprints"](https://confluence.atlassian.com/advancedroadmapscloud/assigning-issues-to-sprints-998651500.html), to get issues added to the empty sprint, and if the sprint is empty and completed you would want to look at ["Reopen a sprint"](https://support.atlassian.com/jira-software-cloud/docs/reopen-a-sprint/) first as you cannot add issues to a closed sprint, only an active or future sprint.

Regards,  
Earl


Tags: advanced-roadmaps

cloud

jira-software

jira-software-cloud

plan

roadmap
Threat ID shows as Unsupported in Advanced Roadmaps
Asked by Thayne Munson:

I am trying to define Threat ID as a custom field in Advanced Roadmaps. It shows as 'Unsupported'. The field is defined and working fine in Jira. What else do I need to do in order for Threat ID to be 'Supported'. If it cannot be supported, what other options do i have to support this important Risk field. ![Threat ID screenshot.PNG](/t5/image/serverpage/image-id/112106iB9C212FC045F8D9D/image-size/large?v=v2&px=999 "Threat ID screenshot.PNG")


Answers:
author: Dave
body: Hi [@Thayne Munson](/t5/user/viewprofilepage/user-id/4031047) ,

We would actually like to provide support for multi-line text fields in the future but this is not on our short term roadmap at the moment.

One of the challenges we have is in finding a design pattern that works well to support multi-line data (see also the main description). Our current design is to restrict each issue to a single row of the plan in order to fit as many issues into view as possible (FYI we recognise that the header takes up too much space and reduces the number of issues that are visible and do plan to do something about that).

This isn't to say that this is an insurmountable problem but at the moment providing support for this custom field is not a high priority for us. I appreciate that this isn't the answer you're hoping for, but I just wanted to be as honest as possible and set your expectations realistically.

The only option at the moment is to view the issue details page directly and view the field there, or alternatively use a single-line custom text field which is supported in plans.

Regards,  
Dave

comments: author: Mauricio GALVEZ
body: Thank you dave looking forward to have some alternatives !


author: Nic Brough -Adaptavist-
body: Multi-line text fields cannot be added to roadmaps as measurable data because they're not measurable. What metrics could you get from "The pen of my aunt is in the garden" to compare with "my cat's breath smells of cat food", for example?


author: Thayne Munson
body: I created a new field called 'Thread Identification' that is a label type field. Advanced Roadmaps accepted that format.

Thayne Munson


Tags: advanced-roadmaps

custom-field
How to delete a time slot in a plan
Asked by Yevhen Onyshchuk:

Hi guys,

Advise, please How can I delete a time slot in a plan as on the screenshot![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/112008i200C2D7ABD9E8692/image-size/large?v=v2&px=999 "Screenshot.png")Thanks!


Answers:
author: Angus Russell
body: Hi Yevhen,

The timeline bars are actually just a visual representation of each issue's start and end dates.

To delete the bar, you just need to remove the start and end dates from the issue. You can do that by adding the start and end dates columns via the fields menu, then delete the dates from the chosen issue.

Best of luck!

Angus

comments: author: Yevhen Onyshchuk
body: Thanks Angus,

That works. I just removed those fields before setting up time bars and didn't have a chance later to find their role :)

Cheers!

Yevhen


author: Michael Tarleton
body: Is there a "right-click" then "delete" option? Removing start and end date is slow and cumbersome.


Tags: advanced-roadmaps

atl-gruland

server
Different Hierarchies for Different Teams
Asked by Ramin Raiszadeh:

Hello,

We have two different teams who need different hierarchies. Is there any way two do this in the same instance of JIRA?

Thank you!


Answers:
author: Dave
body: Hi [@Ramin Raiszadeh](/t5/user/viewprofilepage/user-id/4100648)

Whilst it's **not** possible to have different hierarchies within the same instance, it **is** possible to have different issue types that different projects use at that level.

So for example, let's say that I add a level called "Initiative" above "Epic". I can create two different issue types called "TeamA_Initiative" and "TeamB_Initiative" and associate each issue type with the **project** that those teams use (this does of course require that each team uses different projects!) and then make both of those new issue types be mapped to the Initiative hierarchy Level.

If "TeamA_Initiative" is only associated with "ProjectA" (and "ProjectA is only used by Team A) then Team A will have have their own type at that next hierarchy level.

Hopefully that makes sense?

Regards,

Dave


author: Arthur Mack
body: Docs are here:

<https://confluence.atlassian.com/advancedroadmapscloud/configuring-hierarchy-levels-998650959.html>


Tags: advanced-roadmaps

cloud
Can't connect to existing filters, boards or project
Asked by Yevhen Onyshchuk:

Hi guys,

We're using a server Jira.

I have trouble with the second step in creating a new plan.

When I'm choosing one of the existing Agile boards or any filters to connect them to the plan, the continuing loader appears.

The one successful attempt happened with the small project. Another one doesn't work. I assume because of the project size. It includes more than 5K issues.

Please advise.

Thanks!


Answers:
author: Joseph Chung Yin
body: [@Yevhen Onyshchuk](/t5/user/viewprofilepage/user-id/3507677) - In AR the default issues limit for a plan is 5000. If you need to increase it because business needs, then you need to enabled the ability (darkfeature) which allow your Jira Admin to bump up the limit via the AR admin UI.

I would suggest you to contact Atlassian Support on enabling that ability. However, you should always fine tune your filter query used on a board (used in your plan's issue source) as a best practice.

Best, Joseph Chung Yin

Jira Functional Lead, Global Infrastructure Apps Team

Viasat Inc.

comments: author: Yevhen Onyshchuk
body: Thanks, Joseph. The issue with the number limits is clear fo me. However, I can't even add the simplest filter or board as a plan source where only one issue type was selected. The reason is the same - a permanent loader (screenshot)![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/111958i3DCB14B225820196/image-size/large?v=v2&px=999 "Screenshot.png")


author: Joshua Sneed Contegix
body: Hi Yevhen,

This can happen for a number of reasons. You server may not have enough resources for the issues in the project or the number of issues returned by the filter. A lot more occurs in the background when viewing issues in a filter through Roadmaps than just viewing the same filter in the Issue Navigator. You may want to [contact Atlassian Support](https://support.atlassian.com/contact/) for further assistance. Cheers!

comments: author: Yevhen Onyshchuk
body: Thanks Joshua!


Tags: advanced-roadmaps

plan

roadmap

server
How to see completed epics in the plan?
Asked by Naama Arbili-Gefen:

Hi,

Although I have configured my plan to "Issues completed in Jira more than 180 days ago won't appear in your plan." (under Source data\>Issues sources\>Completed issues), I don'e see completed epics (with status "Done". I do see features and stories with status "Done". Any idea what should I do?

Thanks,

Naama


Answers:
author: Joseph Chung Yin
body: [@Naama Arbili-Gefen](/t5/user/viewprofilepage/user-id/4099747) - As stated by "chris_reyes", you need to ensure that Jira issue's resolution field is not NULL (Jira default for resolution field will displayed as "Unresolved" which means it is NULL) even the issue's WF status is set to DONE.

Best, Joseph

comments: author: Naama Arbili-Gefen
body: Thanks!


author: chris.reyes
body: Ensure that the "Resolution" field is also in the "done" state. Status and Resolution need to be in "Done" in order for it to appear in JIRA.

comments: author: Naama Arbili-Gefen
body: Thanks! is there a way to assign the Resolution field value to through Status?


author: chris.reyes
body: Yes. I found this out through this: <https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html>

This will help for all issues that are done in the future.

For those issues that are marked complete in the past, I made a transition for closed to closed that simply posted the resolution as done. That way I can search for all my closed issues and then do a bulk edit that transitions them to "closed" using that transition and marking the resolution as "Done".

From there, all your issues should show up on Advanced Roadmaps based on how long you keep closed items on your roadmap. I forget the default. I think I set mine at 28 days.


author: Naama Arbili-Gefen
body: Thanks, it all works now :)


Tags: advanced-roadmaps

cloud
Roadmap for kanban board
Asked by marcus.burnap:

How can I display a roadmap for a kanban board in SharePoint via embedding?


Answers:
author: Dave Liao
body: [@marcus.burnap](/t5/user/viewprofilepage/user-id/4098977) - hi Marcus! Can you clarify what CP stands for?

comments: author: marcus.burnap
body: Apologies Dave! It was meant to say Kanban Board.

Essentially I need to display an overview of the board in a Sharepoint Online Page. I can see to use the Embed code, via the share button on some road maps. The embed option does not seem to be present on a Kanban board.

Any help would be appreciated,


author: Dave Liao
body: [@marcus.burnap](/t5/user/viewprofilepage/user-id/4098977) - unfortunately embedding a Jira page into an external IFRAME or Page Viewer (in SharePoint) isn't possible. [It's been requested before](https://community.atlassian.com/t5/Answers-Developer-Questions/Embed-JIRA-gadgets-in-Sharepoint/qaq-p/467034), but there's no good workarounds I've seen or found.

Do all your SharePoint users have Jira licenses? If so, you could always host direct links to your Kanban board (or to one of the board's reports) in your SharePoint.


author: marcus.burnap
body: Appreciate your assistance!


Tags: advanced-roadmaps

cloud
Advanced Roadmaps reports and using for ARTs (release trains)
Asked by Graeme Binnington:

Hello,

Portfolio seems to have had a number of Reports options. This seems to have been lost with Advanced Roadmaps? Can someone point me to reporting features in Advanced Roadmaps, or is there a Add-on that I can apply for better reporting?

Also, are there any tips for using Advanced Roadmaps for an Agile Release Train?

Regards, Graeme


Answers:
author: Saurabh Malik
body: Dear Atlassian Team,

Is there any plan to put the reports feature (Capacity) back to the plan dashboard?

Thanks

Saurabh


author: Earl McCutcheon
body: Hello [@Graeme Binnington](/t5/user/viewprofilepage/user-id/3531212) ,

This is detailed in the ["Changes in the improved interface"](https://confluence.atlassian.com/advancedroadmapscloud/changes-in-the-improved-interface-998651002.html) documentation, noting:
>
> Reporting work {#toc-hId--1321992297}
> -------------------------------------
>
> Previously, you could share details about your plan using different report types, like the capacity report and dependencies report, via the **reports** **view**.
>
> In the improved interface, we've removed the reports view because we're currently building more working views that can be shared as reports to relevant audiences. Although the reporting functionality is currently limited, you can still [share a read-only version of your roadmap](https://confluence.atlassian.com/advancedroadmapscloud/sharing-roadmaps-998651329.html).

The new interface with Advanced roadmaps has removed the individualized reporting pages for a sharable working view with the ability to share the current plan views containing the relevant data, and as noted this is something that is being improved continuously but is currently limited with more reporting options via sharable working views in the works and soon to come in future iterations of Advanced Roadmaps.

And the current share options are noted in [share a read-only version of your roadmap](https://confluence.atlassian.com/advancedroadmapscloud/sharing-roadmaps-998651329.html)

Regards,  
Earl


Tags: advanced-roadmaps

cloud

jira-software

jira-software-cloud
how to undo / see issues removed from plan ?
Asked by Renni Verho:

Hi,

In Advanced Roadmaps we have large plan and some issues disappeared from plan.

One reason could be accidentally used "Remove from plan", but is there way to see is that reason and possible undo remove ?


Answers:
author: Mark Davies
body: Hi [@Renni Verho](/t5/user/viewprofilepage/user-id/1424418)

You can check if issues have been accidentally removed from the plan by checking the Scope in the Plan's configuration.

You can do this in your plan by:

* Clicking on the Settings cog icon (next to the plan name)
* Selecting 'Configure'
* Then selecting 'Issue sources' in the side navigation
* Then click on 'Edit issue sources'
* Then on the last step in the wizard, you will see the Scope

You can search for these missing issues in the scope. If they have been accidentally removed, they will appear as unticked. If you re-tick them, they should re-appear in the plan.

If the issues are ticked and still don't appear in the plan, it could mean:

* They are completed issues that have been resolved within the configurable number of days (which is 30 days by default. This can be changed in the Plan's configuration under Issue sources).
* Or they are completed issues where the resolution is not being set. This usually happens if a custom workflow is being used (More information on this here <https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html>)

Hope this helps

comments: author: Renni Verho
body: The last option were reason.

By some reason issue were linked to release which were archived with open issues and that were reason for disappear.

Thanks Mark !


Tags: advanced-roadmaps

server
Maintaining Issue linkage after removing Advanced Roadmaps / portfolio
Asked by robert.nadon:

Hi all,

I have a question for the experts out there. AR when creating the issue hierarchy add two fields Parent Link and Child Issues. When AR is disabled or deleted these fields disappear though the data does not as re-enabling it again shows the data.

My question is this:

Does anyone know of a method to re show the linkage or those fields, or have a recommended way (bulk issues, add a link or something) to without AR to still have some semblance of the link between initiative and epic for historical purposes.

Best,

Robert


Answers:
author: Robert Nadon
body: I found a solution. Through Adaptavist scriptrunner copy field value works perfectly. I copy the Parent Link to a text field and it even maintains the link in the copy. Solved!!!

comments: author: Robert Nadon
body: Of course this did not work for the "child issues". I would love to still get a solution for that.


author: Joseph Chung Yin
body: [@Robert Nadon](/t5/user/viewprofilepage/user-id/3508740) - "Child Issues" section is part of the AR add-on. It is not an actual field in Jira. I would recommend you to reach out Atlassian and file a support ask. You may have to access the content via direct DB query.

Good Luck.

Best, Joseph Chung Yin


author: Joseph Chung Yin
body: [@robert.nadon](/t5/user/viewprofilepage/user-id/3877063) - As far as I know, Advanced Roadmap gives you the ability/functionality of extending issue hierarchy. So if you removed the add-on, then those fields that came with the add-on also get removed.

You may want to submit a support case with Atlassian to confirm my understanding.

Best, Joseph Chung Yin

Jira Functional Lead, Global Infrastructure Apps Team

Viasat Inc.

comments: author: robert.nadon
body: Hi Joseph,

Thanks for the response. The fields (parent link and child issues) do not get deleted as if it is reenabled they re appear without doing anything. However, I wanted to know if anyone has past experience with this. I am thinking I can create a field and then do a bulk copy from the parent link to the new field, or somehow go in and make those fields visible again.

The plugin will be removed. and the data will be preserved, I am just looking for best practices for referencing of the links.

Best,

Robert


Tags: advanced-roadmaps

server
Unable to add groups in "Advanced Roadmaps permissions"
Asked by Bharat Bhatia:

I am unable to add groups in "Advanced Roadmaps permissions" because no groups are coming in dropdown. See screenshot below

![Screenshot 2020-09-21 142604.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/111210i147A8178C63C50B7/image-size/large?v=v2&px=999 "Screenshot 2020-09-21 142604.jpg")


Answers:
author: Dave
body: Hi [@Bharat Bhatia](/t5/user/viewprofilepage/user-id/4092887) ,

I would probably recommend reaching out to [support](https://support.atlassian.com/contact/) for something like this rather than raising a community request. This doesn't look correct to me, but I'm not sure it will be possible to provide an answer via the community channel,

Regards,

Dave


Tags: advanced-roadmaps

cloud
Can you bulk move issues (rank?)
Asked by Susan Stoba:

Right now it seems you can only move issues in terms of rank one at a time. Is there a way to move more than one at a time? For example we like to keep all of our In Progress stories/tasks at the top of an Epic/Initiative view.


Answers:
author: Joseph Chung Yin
body: [@Susan Stoba](/t5/user/viewprofilepage/user-id/1228226) - Thanks to [@Dave](/t5/user/viewprofilepage/user-id/1183605) from Atlassian corrected my previous answer. I have now learn the "BULK actions" button in the plan. For some reasons, I missed seeing that option.

Again - thanks [@Dave](/t5/user/viewprofilepage/user-id/1183605)

Best, Joseph Chung Yin

![2020-09-20_8-44-58.png](https://community.atlassian.com/t5/image/serverpage/image-id/111062i85C34503CE1AB9BC/image-size/large?v=v2&px=999 "2020-09-20_8-44-58.png")

comments: author: Dave
body: No worries [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) - we really appreciate all the answers you provide to the community - and I understand that this is not necessarily an easily discoverable feature!


author: Dave
body: [@Susan Stoba](/t5/user/viewprofilepage/user-id/1228226) yes, it is possible to bulk rank in Advanced Roadmaps. This is available in both the Cloud and Server versions.

Select the issues you wish to rank and the use the "Bulk actions" menu that is shown when issues are selected.

In this menu there is a "Rank" option and you can rank to the top or bottom of the plan or above or below any other issue on the plan.

Let me know if you need any further help. If you're on Server and you're not seeing this menu option then you will need to upgrade to a later version.

Regards,

Dave

comments: author: Susan Stoba
body: Hooray! Thank you so much!


author: Joseph Chung Yin
body: [@Susan Stoba](/t5/user/viewprofilepage/user-id/1228226) - I don't believe so you can select multiple issues and bulk move them in the plan. However, you should go back to your plan source (i.e. - Scrum boards backlog view, and bulk move issues for re-ranking them). After the action, your plan will reflect the changes.

I know it is not ideal, but this is the only way I know how to.

Hope this helps.

Best, Joseph

comments: author: Dave
body: [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) thanks for providing an answer but unfortunately you're incorrect in this instance as bulk rank is available in plans (please see the answer I've provided)

Regards,

Dave


Tags: advanced-roadmaps

cloud
No puedo editar el tablero SkinClinic 2019
Asked by Eva Barraj?n:

Hola!

Hasta el momento he podido editar en el tablero de Trello SkinClinic 2019 (siendo los mismos colaboradores todo el rato). Sin embargo, ahora me dice que hemos llegado al m?ximo n?mero de colaboradores (no es cierto, solo somos 3) y no puedo crear contenido, ni editar, ni nada. Por favor, ?podr?an revisarlo y solucionarlo?

Gracias,

Saludos.


Answers:
author: Vronik
body: Hola [@Eva Barraj?n](/t5/user/viewprofilepage/user-id/5523065)

Es una situaci?n un poco extra?a, pero te invito a que compruebes tu tablero que no tengas colaboradores, miembros, etc., activos, porque Atlassian ha sacado recientemente el n?mero de colaboradores, te lo comparto por si pueden ayudarte a comprobar el estado de tu tablero

<https://support.atlassian.com/trello/docs/workspace-user-limit/>

<https://www.atlassian.com/blog/trello/new-collaborator-limits>

Espero haberte sido de ayuda


Tags: cloud

trello-cloud
Fixing Repeater Power UP
Asked by Donna:

I have been having spatical moments with the REPEATER, somedays it works others is does not - how does this levels of service fair for those of us on Premium multiple memberships. Is anyone able to help restore house for this function please?


Answers:
author: Alex W
body: Hi [@Donna](/t5/user/viewprofilepage/user-id/3991551) - if you're running into issues with Card Repeater, I'd recommend moving to scheduled automations instead. Scheduled automations have more functionality and are better supported. You can learn more at <https://support.atlassian.com/trello/docs/create-and-manage-automations/#Scheduled-automations>

There are many bugs affecting the Card Repeater Power-Up currently, including <https://jira.atlassian.com/browse/TRELLO-111> - this is why we're advocating for users to move to scheduled automations instead.


Tags: cloud

trello-cloud
I copied a board and it sends notification to the original board
Asked by Gerard Sanchez:

So recently I copied a board from another account and now, it sends notifications to the original board.


Answers:
author: Alex W
body: Hi [@Gerard Sanchez](/t5/user/viewprofilepage/user-id/5523006) - welcome to the Community!

I'm not sure what you mean by 'send notifications to the original board' - can you elaborate on this?