youngmon/atlassian-qna huggingface dataset:
Crucible / FishEye licensing questions
Asked by nzakariagp:

Hello Support :smile:

Our organization employs most of the Atlasssian Suite (Confluence, Bamboo, JIRA) and we are considering additional tools such as Crucible and FishEye. There are some license questions that are cropping up raising confusion over whether our organization requires a 1:1 ratio for JIRA and Crucible, and a similar 1:1 ratio for JIRA and FishEye.

It is a norm in most any organization that not all JIRA users are role relevant for activities such as code reviews, or have access to source code management repositories. As such, my expectation is that we should not require a 1:1 ratio for either Crucible nor FishEye to match our JIRA license seats. Rather the seat count should match users that are expected to participate in those activities on a regular basis.

Is this a correct assessment? Would appreciate a response as it helps with budgeting activities for next year.

Thanks in advance,

-Nadeem


Answers:
author: Piotr Swiecicki
body: Hi Nadeem,

Yes, I believe your assumption is valid, usually only people directly involved in software engineering (developers, perhaps QAs,etc.) would use FishEye/Crucible.

Kind regards,

Piotr


author: Jim C.
body: Hi Nadeem,

Yes, you are correct. A FishEye user is by definition any user account in the FishEye system, there is no license requirement to JIRA. So, it would only be necessary to purchase a [user tier](https://www.atlassian.com/licensing/fisheye#serverlicenses-1) for the users who will need access to FishEye.

There is a licensing connection between FishEye and Crucible. When using Crucible along with FishEye, the FishEye license needs have an equal or greater number of users in order to be compatible with Crucible. However, if you don't need the full functionality of FishEye, you can run Crucible as a stand alone application, you can read more in the [Do I need a FishEye license to run Crucible](https://confluence.atlassian.com/pages/viewpage.action?pageId=298977362) FAQ.


author: Phill Fox
body: Hi Nadeem,

You do not need to match the licence numbers across Atlassian applications unless everyone has identical roles. So you can have different licence levels for each product according to business need.

Kind regards


Tags: jira

licence
Crucible admin web console not accessible (http://localhost:8060)
Asked by Ikaika Bowman:

My system has been up and online for quite some time. Unfortunately my predecessor didn't leave me with any documentation and I am a new hire. We recently had a bad week of power outages which caused our servers to reboot unexpectedly. Now we are having issues with fisheye/crucible. I cannot access the web console on the localhost nor can others using the web server address.   

I checked my base config.xml and application link in JIRA which all are ok, but the application link says it's "offline". I've searched through a dozen articles and can't find anything to resolve this issue.


Answers:
author: aborowski
body: If you go to fisheye home directory (FISHEYE_INST), then var/log/atlassian-fisheye-\[date\].log, you propably will see the answer why web server did not start.

Could you contact [Atlassian Support](https://support.atlassian.com/secure/Dashboard.jspa) to provide detailed information (including application logs) to a dedicated person?

Thanks,

Adam

comments: author: Ikaika Bowman
body: Thanks adam, submitted


author: Ikaika Bowman
body: The link betwen JIRA and Crucible/Fisheye is broken. Application link in JIRA says "offline". When I try to access http://\<host\>:8060 I get a connection refused error on web page.


author: Marek Parfianowicz
body: What problem do you have exactly?


Tags: fisheye-crucible-administration
Git repository indexing failed
Asked by Artem_Dashuk:

Tue Oct 04 15:55:03 GMT+300 2016: Repository index failed due to error com.cenqua.fisheye.rep.RepositoryClientException: com.atlassian.fisheye.dvcs.handler.DvcsProcessException: Error while communicating with VCS: com.atlassian.fisheye.dvcs.handler.DvcsProcessException: Error while communicating with VCS: com.atlassian.utils.process.ProcessException: While executing: "git show -m --no-abbrev --raw --stdin -C --find-copies-harder --pretty=format:C:%H%nP:%P%nA:%aN%nE:%aE%nR:%cN%nF:%cE%nD:%at%nS:%s%nB:%b%n@@fe_body_end@@" in \[/opt/atlassian/fecru/fecru-data/var/cache/ProSafe/clone\] com.atlassian.utils.process.ProcessException: Non-zero exit code: 139  
How to fix it?


Answers:
author: aborowski
body: Hello Artem,

It looks like segmentation fault error on git side.

Could you contact [Atlassian Support](https://support.atlassian.com/secure/Dashboard.jspa) to provide detailed information (including application logs) to a dedicated person?

Thanks,

Adam


Tags: fisheye-crucible-administration
Need to know LOC per user for a particular time span
Asked by Vitalii Petrychuk:

Based on <https://jira.atlassian.com/browse/CRUC-7854>

Is there an option to see the LOC for a particular date and for a particular time span?
> It is ok if i get the result using a REST hit or even using a mysql DB query.  
> if there is no such option in crucible, let me know some hint so that i can automate it from backend.


Answers:
author: Vitalii Petrychuk
body: I hope you are using SVN otherwise you won't be able go get LoC statistic.  
If you are using Git please start watching [FE-3239](https://jira.atlassian.com/browse/FE-3239 "Git: Support Lines of Code statistics and charts").

So how you can get LoC information for your SVN repo.  
There is a resource that generates charts, tweaking it a bit you can get LoC info for repo/branch/tag/path per day.

```
//APPLICATION_CONTEXT/fe/locChart.do?context=main&amp;outputtype=json&amp;repname=sanity1&amp;br=MAIN## Where required params are:# "context" {string="main"}# "outputtype" {string="json|image"}# "repname" {string} repository name## Optional:# "author" {string}# "br" {string} branch name# "tag" {string} tag name# "path" {string} path to the file## Work with "outputtype=image":# "endDate" {string} end date in ISO format# "startDate" {string} start date in ISO format
```

It's not possible to get the day for some particular time span. However charts can be build using startDate and endDate (but it doesn't work for JSON output format type). But it is not a big problem to find a particular date in the array of results.

The response look like this:

```
[    {       "(trunk)":[          {             "0":[                {                   "loc_change":132,                  "num_revisions":1,                  "loc_running_total":132,                  "revisions_running_total":1,                  "start_time":1004054400000,                  "end_time":1004140799999               },               {                   "loc_change":1,                  "num_revisions":10,                  "loc_running_total":133,                  "revisions_running_total":11,                  "start_time":1014854400000,                  "end_time":1014940799999               },               {                   "loc_change":-1,                  "num_revisions":1,                  "loc_running_total":132,                  "revisions_running_total":12,                  "start_time":1014940800000,                  "end_time":1015027199999               }            ]         }      ]   }]
```


Tags: number
Is there a "fisheye cloud" service or must I set up my own server?
Asked by Benjamin Barreto:

The title is self-explanatory. My question concerns the integration of Jira, Bitbucket, and Fisheye. My team currently uses Jira and Bitbucket cloud, and as far I could understand, Fisheye has no cloud version so I would have to set up our own server for it. Is that right or have a missed something?

At any rate, thank you so much for your time. I appreciate any help you could provide me.

Regards,

-Ben


Answers:
author: Nic Brough -Adaptavist-
body: You are correct, you are not missing anything - there is no Fisheye in Cloud, and I'm afraid you'll have to run it on your own machine.

comments: author: Benjamin Barreto
body: Thank you very much for your reply!


author: Nic Brough -Adaptavist-
body: Sorry that it had to be a negative one ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")


author: Benjamin Barreto
body: No worries dude, it's not necessarily bad, I'm just glad to know which direction to take from now on :smile: I just didn't want to have a dedicated server just for Fisheye; might as well set up JIRA and Bitbucket server on the same machine ![cheeky](/html/@FAF1B8ED81FE63CF2DF635B2383CF9FB/images/emoticons/cheeky.png "cheeky")


author: Marek Parfianowicz
body: What about running FishEye and Crucible on Amazon AWS?

<https://answers.atlassian.com/questions/38841719>

comments: author: benalexb
body: I was going to setup a digital ocean droplet manually, but I'll definitely check out this script and give it a try, thanks buddy!


Tags: cloud

integration
Cannot push to remote with valid app password usi...
Asked by Detlev Petersen:

Hi Theodora,

I think I have the same problem with SourceTree. Yesterday it was no problem to push something, the app password is correct, but SourceTree does not use my-username@bitbucket.org for pushing how it looks like. Error message just shows use of bitbucket.org for the https path to my repository. Somehow I cannot see where I can tell SourceTree to use the path with the username, because the path in the push dialog window shows it with username.

In the meantime I saw the hints about SourceTree. I updated the version of SourceTree to the latest one. SourceTree stores old password under C:\\Users\\MyUserName\\AppData\\Local\\Atlassian\\SourceTree in passwd file. So, I renamed it and on push SourceTree ask for a new one. This time I use my app password. If I just refresh my login credentials under the options, it does not have any effect on my stored password for pushs before. The old and saved password in passwd file must be removed to make push run again.

BR Detlev


Answers:
author: Theodora Boudale
body: Hi [@Detlev Petersen](/t5/user/viewprofilepage/user-id/2430450),

Just a heads up, I moved your post to a new question (it's best to create a new question if you'd like us to look into your issue, otherwise we will end up trying to troubleshoot multiple users' issues in one post, which will be hard to follow).

Based on the path you gave for the passwd file, I assume that you are using SourceTree for Windows (and not for Mac), is that correct?

++Remote path++

You can find the remote path for a repository if you:  
**1.** Open the repository in SourceTree  
**2.** Select **Settings** for this repository from the top right corner  
**3.** In the new dialog that appears, in the tab **Remotes** , you can see the remote URL that SourceTree is using for the repo. If it doesn't include your Bitbucket username, you can select the remote, then select the button **Edit** and change the URL to include your username

Were you able to push after removing the passwd file? It is not very clear if the issue with authentication has been resolved or if you're still experiencing issues.

In case you're still experiencing issues, I would suggest checking the following:

**1)** The credential manager in Windows, as there may be stored credentials for bitbucket.org. If so, I would suggest removing them as they may be used from SourceTree.

**2)** Afterwards, in SourceTree, go to the menu **Tools \> Options \> Authentication** tab, remove your Bitbucket Cloud account and any Git saved passwords for bitbucket.org, and then re-add your account.

If you add your account using HTTPS - Basic authentication, the app password will need to have at least Account:Read permissions for the account to be added. Repositories:Read and Repositories:Write permissions will also be needed for the app password, in order to pull and push to repos.

Kind regards,  
Theodora
Workspaces are "blank" when selecting remote repos in Sourcetree
Asked by sam_dean:

When adding a remote repository in Sourcetree from a Bitbucket account the dropdown to select which workspace has a line for each workspace and you can select them but the lines are blank.

![OkBis](https://community.atlassian.com/t5/image/serverpage/image-id/187468i05BA5B28F37D1256/image-size/large?v=v2&px=999 "OkBis")

The same with the Light theme  
![rRB96](/t5/image/serverpage/image-id/187465i66110AE231E088E5/image-size/large?v=v2&px=999 "rRB96")

I've tried reinstalling Sourcetree, including wiping user settings/config, to no avail.

These are the workspaces that I have on Bitbucket and are definitely the 2 things im choosing from in the dropdown.  
![uJU0u](/t5/image/serverpage/image-id/187466i3594452F13438F48/image-size/large?v=v2&px=999 "uJU0u")

Also posted on Stackoverflow [here](https://stackoverflow.com/questions/71423053/workspaces-are-blank-when-selecting-remote-repos-in-sourcetree)


Answers:
author: m4i_miguellandeiropinto
body: Happening to me too.  
Wondering if anyone have a solutions for this..


author: Martin Mudra
body: I can confirm i suffer from the same behavior![Screenshot 2022-03-14 104842.png](https://community.atlassian.com/t5/image/serverpage/image-id/187972i08E6E60A920D98F4/image-size/large?v=v2&px=999 "Screenshot 2022-03-14 104842.png")ior.


author: Erik Peterson
body: For my Bitbucket account the primary workspace shows up in SourceTree remote repositories. It is the additional workspaces that are blank.


author: -
body: Created issue here: [\[SRCTREEWIN-13908\] Dropdown for Organization Repos is blank - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/SRCTREEWIN-13908)  

[@Andrew Liddle](/t5/user/viewprofilepage/user-id/704727) I followed your link but I could not find any issue.

comments: author: -
body: [@Andrew Liddle](/t5/user/viewprofilepage/user-id/704727) Maybe you need a Jira account? In any case, the issue is closd now and the fix is implemented in Sourcetree 3.4.11 version.


author: Andrew Liddle
body: Yeah I have a jira account. but it does looks like it's finally fixed in 3.4.11


author: Andrew Liddle
body: This has been happening for quite a while and Atlassian has done nothing.

Think there are 3 or 4 related issues already raised.

here's one of them <https://jira.atlassian.com/browse/>


author: Korey
body: Any solution yet?


Tags: bitbucket
SAFe Issuehierarchie and New Stories
Asked by Erdogan Yildiz:

Hi everyone!

We have a problem with our Issuehierarchy based on Scaled Agile Framework.

We are implementing "Portfolio SAFe" and are using "Epic - Feature - Story" Hierarchie.

How we should handle with a following situation:

A Feature is accepted and closed by the Product Manager due to the acceptance criteria and feature hypotheses.

Assume that this feature is a basic functionality of our software.

Now, new small requirements in size of user stories are created and addresses this new feature.

Should we link this user stories with the closed feature?

Should we implement those user stories as orphans?

Should we try to link those stories with a NEW Feature?

I appreciate any answers to my question.

Have a nice day.


Answers:
author: Ste Wright
body: Hi [@Erdogan Yildiz](/t5/user/viewprofilepage/user-id/1956277)

The answer is kind of *yes*to all 3.

It just depends on the scenario...

* If a Feature is closed as completed, but then it's found to have functionality missing prior to release - you could link new Stories to it and reopen it. It's not ideal to reopen Features, but mistakes happen.
* If a Feature is released, and found to have missing functionality or needs enhancement - then this could be a new Feature.
* But, if the Feature has moved to BAU - then perhaps this is just Tech Debt, and thus belongs to no Feature (eg. sits outside of the Release Train)
* Or, if the missing functionality is a Bug, it could be a Production Bug that just needs fixing.

There's no one answer here, it's based on how you work, how you've implemented SAFe - and what works best for the teams.

Ste


Tags: issue

safe
Crash when cloning a empty git lab project
Asked by Pedro Waksman:

Well, if you create an empty git lab project under private corporate group, if you try to clone it, it will just crash when it tries to fetch the branches


Answers:
author: Vipin Yadav
body: Hi [@Pedro Waksman](/t5/user/viewprofilepage/user-id/4796234) Which version of Sourcetree, you are using? Please provide some more details like log files, snapshots of errors etc.

comments: author: Pedro Waksman
body: Well didn't, really find anything that seems useful in the logs, just a bunch of

ERROR \[2022-03-08 06:42:33,486\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist  
ERROR \[2022-03-08 06:42:33,490\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist  
ERROR \[2022-03-08 06:42:33,500\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist  
ERROR \[2022-03-08 06:42:33,503\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist  
ERROR \[2022-03-08 06:42:33,506\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist  
ERROR \[2022-03-08 06:42:33,508\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist  
ERROR \[2022-03-08 06:42:33,511\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist

It doesn't seem to be the cause as it appears in other dates as well where I didn't get any crash.

![source tree.png](https://community.atlassian.com/t5/image/serverpage/image-id/187459iA69C64AB9449E430/image-size/large?v=v2&px=999 "source tree.png")
Repos from workspace I am a member of are not listed in remote repos
Asked by deriquez:

Before I had to update to the new App password when I would go to the Remote tab all the repos from a workspace I am an admin member of would be listed. Now it only shows repos that are in my personal workspace.  

Is there a way to access other workspaces or change which workspace you are viewing in the remote ares of sourcetree?


Answers:
author: franmglez92
body: The same issue with MacOS version here.

comments: author: franmglez92
body: I tested also with previous versions and the problem persists, so I think it should be related to the Bitbucket connection.


author: Mike Overmeijer
body: Maybe something to do with migration from https to ssh?


author: Mike Overmeijer
body: I'm having the same issue with the MacOS version of Sourcetree. The Windows version doesn't seem to have this issue.

comments: author: deriquez
body: Yes, I should have specified I am using the MacOS Version. I also had to wipe it and reinstall it 3 or 4 times to get it to stop pestering me with password and keychain pop ups.


author: deriquez
body: Anyone able to get this working? I can still only see repos in personal workspace and none from workspace which I am an admin member of. I have been cloning from URL which works but it was so much nicer to be able to see and clone all my remote repos directly in sourcetree.

comments: author: franmglez92
body: Still not working on the latest version 4.1.7 released on April 6th.


author: Aurelien Essig
body: I have the exact same issue, and can't figure out how to change app permissions

comments: author: Mike Overmeijer
body: Im the admin of all the repositories within my company and have all the rights, but still with Sourcetree installed on a Mac, I only see my personal repo. So it might not be user rights.
Error 'ssh-agent' failed with code -1: System.NullReferenceException
Asked by Vittorio Sozzi:

Hi, I have the latest SourceTree for Windows (version 3.4.8) and using Git standalone version 2.35.1.windows.2. I am using Windows OpenSSH for authentication.

SourceTree gives the following error:![Immagine 2022-03-07 122703.png](/t5/image/serverpage/image-id/186689i484766A7E9D1A71F/image-size/large?v=v2&px=999 "Immagine 2022-03-07 122703.png")

This happens:

* - every time SourceTree is opened
* - every time I close the Tools -\> Options window
* - every time Tools -\> Launch SSH agent... is clicked

Any idea on how to solve this?

PS: Here is my git configuration on SourceTree Options: ![Immagine 2022-03-07 123222.png](/t5/image/serverpage/image-id/186690i07FF6694958F33AF/image-size/large?v=v2&px=999 "Immagine 2022-03-07 123222.png")

**Update (2022-06-01):** this still happens with SourceTree version 3.4.9

**Update (2022-10-19):** this still happens with SourceTree version 3.4.10. This is frustrating! Time to change git GUI...

**Update (2023-09-28):** this still happens with SourceTree version 3.4.15.


Answers:
author: Gonzalo Piffaretti
body: I have the same issue. Everything works as expected when using git in bash or powershell. Sourcetree is just not playing nicely with OpenSSH.  
Also evaluating a change.

comments: author: Vittorio Sozzi
body: I opened an issue in SourceTree for Windows Jira <https://jira.atlassian.com/browse/SRCTREEWIN-14297>

If you feel like it, you can vote/comment it.

I don't have much faith that it will be considered or even corrected but at least I reported it.


author: Vittorio Sozzi
body: this still happens with SourceTree version 3.4.10. This is frustrating! Time to change git GUI...
Opening a new tab and selecting remote crashes sourcetree.
Asked by Todd Scruggs:

When I try to open a remote repository in sourcetree (3.4.4), source tree crashes after a few seconds. I open a new tab and the select remote. App then crashes.


Answers:
author: Erik Vidholm
body: Found this thread that helped me: [Source tree crashes after switching to Remote tab](https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-crashes-after-switching-to-Remote-tab/qaq-p/1442902)  

I went to Tools -\> Options -\> Authentication and refreshed the authentication details for my account.


Tags: sourcetree-enterprise
Dark theme on source tree windows glitches
Asked by Edoardo Molinatti:

Hi all,

the dark theme is pretty good overall, so thank you for that!

Unfortunately, there are still minor ***glitches*** , the most annoying is the one about the colors of the cut/copy/paste **context menu** (e.g. right-click on a selected string):  

![SourceTree_context1.png](https://community.atlassian.com/t5/image/serverpage/image-id/186408iAC3C44CC88C338E1/image-size/large?v=v2&px=999 "SourceTree_context1.png")

![SourceTree_context2.png](https://community.atlassian.com/t5/image/serverpage/image-id/186409i60068780D44B018D/image-size/large?v=v2&px=999 "SourceTree_context2.png")  
*I have the main OS (Windows) in Italian, that's why you see the menu items "Taglia" (Cut), "Copia" (Copy), "Incolla" (Paste).*   

I have **SourceTree v3.4.7** for **Windows 64bit** .  

If you could solve this it would be GREATLY appreciated!  
Thank you


Answers:
author: Fabio Racobaldo _Herzum_
body: Same answer as per <https://community.atlassian.com/t5/Sourcetree-questions/Dark-theme-on-source-tree-windows-context-menu-glitch/qaq-p/1990102#U1990111>
Does installing sourcetree also install git?
Asked by AA BitBucket:

Setting up a new machine. Installed Sourcetree ok but GIT is not installed.


Answers:
author: Mikael Sandberg
body: Yes, Sourcetree comes with an embedded version of Git when you install it.


author: AA BitBucket
body: Thanks all. That's what I thought. BUT I could not get it to work until installing GIT manually from <https://git-scm.com/downloads>. Weird, but it's working now so I'm not going to investigate further.


author: laura.devita
body: Hi,

you can access the git commands by clicking on the terminal. For version Sourcetree 2.7 the git embedded version is 2.16.2

![sourcetree.png](https://community.atlassian.com/t5/image/serverpage/image-id/186325i3E137BAF561C7533/image-size/large?v=v2&px=999 "sourcetree.png")

comments: author: ebmpapst
body: Sourcetree 3.4.8 for Windows comes with an embedded Git v2.35.0. You can install the stand-alone git (current version 2.35.1) and switch Sourcetree to use this version.

<https://product-downloads.atlassian.com/software/sourcetree/windows/ga/ReleaseNotes_3.4.8.html>