youngmon/atlassian-qna huggingface dataset:
Email notification not works
Asked by Jonathan Zarate:

Hi,

I can't receive comment notifications on pull requests, mentions, etc.

Please help me.


Answers:
author: Caroline R
body: Hi, [@Jonathan Zarate](/t5/user/viewprofilepage/user-id/5031479), welcome to the community!

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your address from this suppression list.

Could you please confirm if you receive the notifications now?

Kind regards,   
Caroline

comments: author: Jonathan Zarate
body: Thanks :D


Tags: cloud
How to fork sync in btibucket cloud
Asked by ???:

Hi.

I am using Bitbucket cloud and I want to sync the forked repository from origin.

I found this link(<https://support.atlassian.com/bitbucket-cloud/docs/fork-a-repository/>), but I was wondering where I can find "he bottom of the **Repository details**pane on the rightmost sidebar" ?

Is there any picture of it or reference including pictures or snapshots ?

Thanks


Answers:
author: Caroline R
body: Hi, [@???](/t5/user/viewprofilepage/user-id/5031634), thank you for reaching out to Atlassian Community.

When opening the forked repo, go to the Source window. There you should be able to see the Repository Details option on the right side of the screen, as in the image below:

![Screen Shot 2022-09-16 at 1.49.16 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/216440i3158995C57D4530D/image-dimensions/311x322?v=v2 "Screen Shot 2022-09-16 at 1.49.16 PM.png")

Please let me know if you can see it, and feel free to share any additional questions regarding this case.

Kind regards,   
Caroline


Tags: bitbucket-cloud

cloud

fork

sync
Stuck on Pick / Create a username for Bitbucket Cloud
Asked by Carlos Alfonso Lobato Wong:

Related: <https://community.atlassian.com/t5/Bitbucket-questions/Stuck-on-quot-Almost-done-Create-a-username-for-Bitbucket-Cloud/qaq-p/1561484>  

My account is new, I can't get past the create a username screen. No matter what I enter in the username field, I'm getting "username already exists" when I click on Continue.  

Signed out of Atlassian, deleted cache in both Edge and Chrome, signed in normally, signed in via Google account, to no avail.


Answers:
author: Syahrul
body: Hey [@Carlos Alfonso Lobato Wong](/t5/user/viewprofilepage/user-id/5031366)

G'day.

The issue you link to is a different issue from what you are experiencing.

You cannot proceed with the registration because the username you wish to use has already been used.

Currently, Bitbucket username is first come, first served, so if it's already been used, you'll have to use another username as it has been taken.

I hope this helps.

Cheers,  
Syahrul

comments: author: Carlos Alfonso Lobato Wong
body: Well the matter is it won't take any name so it looks like there may be something else going on


author: Syahrul
body: Hey [@Carlos Alfonso Lobato Wong](/t5/user/viewprofilepage/user-id/5031366)

Thanks for the update.

Interestingly, I have no issue creating a Bitbucket account on my end with a random username, so I wonder if the username you tried so far has been used internally.

Could you try adding some number at the back of your username for example, "syahrul404" to see if that works? You can always change your username afterward once you create your Bitbucket account, so don't worry about it.

Cheers,  
Syahrul


author: Carlos Alfonso Lobato Wong
body: It worked. Thanks, I'll try to change username now.


Tags: bitbucket-cloud

cloud

error

login
Run GC
Asked by H?ctor Fenoll Malonda:

Hello, Please run garbage collection on our salesforce repository <https://bitbucket.org/hotelbeds-cloud/salesforce/src/master/>

Could you execute it at 00:00 GMT?

Thanks, best regards


Answers:
author: Ben
body: Hey H?ctor,

I have executed a gc but the size has not reduced as there was no dangling commits/blobs present. I would recommend following our guide below to convert files to GIT LFS, then let me know once complete so I may run a subsequent GC.

<https://support.atlassian.com/bitbucket-cloud/docs/use-bfg-to-migrate-a-repo-to-git-lfs/>

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: atl-rvw

bitbucket-cloud

cloud
My old repository become empty
Asked by Bora Chea:

Hi,  
I had a game project in Bitbucket Repository. I have never access to it since 2017.

Now it's Sept 2022 I come back to check but I see that my repository is Empty. Is there any thing wrong with it? Is it expired? How can I restore it back?

Thank you.


Answers:
author: Mark C
body: Hi [@Bora Chea](/t5/user/viewprofilepage/user-id/1818309)

Thank you for reaching out to the community.  
When you mentioned a repository is empty, would it be possible for you to confirm from which page it is?  
If you are comfortable, you could send the exact URL here, however, just hide or mask your repository slug.  
For example, for the repository Commits tab page below:

```
https://bitbucket.org/w**********d/r*******e/commits/
```

Thanks and looking forward to your response.

Regards,  
Mark C

comments: author: Bora Chea
body: Yes,  
here is the URL <https://bitbucket.org/borastudy/whatconsonant/commits/>

Thanks


author: Mark C
body: Hi [@Bora Chea](/t5/user/viewprofilepage/user-id/1818309)

So that we can investigate this further, I went ahead and created a support ticket for it.  
You should be able to receive email notifications for it.  

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
Public Docker Hub image: androidsdk, build setup is very slow
Asked by Bogdan Heutschi:

I have setup pipelines to run some android tests and make some builds, but it seems the build setup step is very slow because of the docker image which should be cached by bitbucket, as I'm using androidsdk/android-31. Duration of the build setup step is 1.5-2 minutes.  
One thing I've noticed is that if I tried the same setup in a different repo, with the same settings, the build setup time is \< 20s.   
This is the code in bitbucket-pipelines: image: androidsdk/android-31  
Do you have any suggestions for improving the build setup part?


Answers:
author: Theodora Boudale
body: Hi Bogdan and welcome to the community!

The build setup is doing additional things, like cloning the repo and downloading caches.

Did you watch a build of this repo as it was running, and was it showing to pull images for the majority of these 1.5-2 minutes?

If so, I would suggest creating a ticket with the support team so we can check the Pipelines build log and additional logs from our side, in order to troubleshoot.

<br />

If the setup is taking a lot of time on the clone part, and if you are running builds on branches or tags, you can try setting up in your bitbucket-pipelines.yml file the depth of the clone (which is 50 by default) to e.g. 1 if you only need the last commit for the builds:

* <https://support.atlassian.com/bitbucket-cloud/docs/configure-bitbucket-pipelinesyml/#depth--Git-only->

If the long setup time has to do with caches, you could remove caches, but then your build may take a longer time downloading dependencies.

<br />

If the culprit seems to be pulling the Docker image, please create a ticket and provide the URL of a build with this issue and we will look into it. You can open a ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product.

Kind regards,  
Theodora


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
I couldn't access one of the workspace in my bitbucket. but i have admin access
Asked by Rajaguru Seetharaman:

We have deleted the main Admin of Atlassian products of Bitbucket. Even i have a Org \& Site admin access for bitbucket but i could not access one of the workspace

How can i access that workspace one of our developer having an access of it please give a solutions


Answers:
author: Syahrul
body: Hi [@Rajaguru Seetharaman](/t5/user/viewprofilepage/user-id/5030879)

Welcome to the community!

I need to know the Bitbucket Workspace name you wish to access for me to help you further, as Bitbucket permission is not managed on the Atlassian access level.

It's currently managed separately from Jira/Confluence, so if you need access to a specific Workspace in Bitbucket, I'll need to locate the Workspace and check who's the current admin.

I look forward to hearing from you.

Cheers,  
Syahrul

comments: author: Rajaguru Seetharaman
body: Can we have call redacted is my mobile number could you please call


author: Rajaguru Seetharaman
body: Workspace name is Tisteps and i need a admin privilege's for this workspace


author: Syahrul
body: Hey [@Rajaguru Seetharaman](/t5/user/viewprofilepage/user-id/5030879)

I have redacted the phone number since this is a public community post so anyone can see your numbers.

That said, I have proceeded to raise a support ticket on your behalf so you can discuss it further with our Support engineer.

You can access your ticket directly at our support portal [here](https://support.atlassian.com/requests/BBS-191827) and one of our engineers should get back to you soon.

Cheers,  
Syahrul


author: Rajaguru Seetharaman
body: Hey [@Syahrul](/t5/user/viewprofilepage/user-id/744536)

Thank you for your immediate response


Tags: bitbucket-cloud

cloud
A problem with the button enable code search
Asked by Rotem Amit:

when clicking on the button of enable code search, I keep getting the following error:

"  
Whoops, we couldn't enable search.  
Try again shortly. If you still can't enable search, contact [Atlassian Support](https://support.atlassian.com/bitbucket-cloud/)."  
What should I do in this case?  
Thank you.


Answers:
author: Syahrul
body: Hey [@Rotem Amit](/t5/user/viewprofilepage/user-id/5030667)

Welcome to the community!

Interesting. I believe it will take time for the search to index your Workspace and repository, so I wonder if it's still reproducible.

That said, I cannot reproduce the issue, so does this happen only to you, and did it occur to anyone else in your team?

If it's not reproducible with your team members, I suggest using a different web browser to verify if it's browser specific issue.

Let me know how it goes.

Cheers,  
Syahrul

comments: author: Rotem Amit
body: Hi,

Thank you very much for your answer.

when I tried to click the button the next morning, it worked.

Thank you anyway,

Rotem


Tags: bitbucket-cloud

cloud

search
Why does my base URL not validate using the Bitbucket Migration assistant?
Asked by Jason Roos:

When I try to use the bitbucket migration assistant to migrate from Bitbucket server 7 to cloud I receive this error message when trying to set the "Migrate from" field.

"The base URL did not validate, check and enter it again. If you feel this is correct, please contact your support team."

I initially used the URL we use internally, however this name resolves to an IP address that only works internally, my migrations failed using this name (except for users), I am assuming this is because the cloud was not able to use this URL to connect to our bitbucket server directly.

For the purpose of integrating our Bitbucket server instance with JIRA cloud, we have already created another DNS name that resolves to an externally visible IP address for our bitbucket server. We are not able to use this address internally, it is firewalled so that it is only accessible from the Atlassian cloud. This works fine for the purpose of JIRA cloud to Bitbucket server (on-premises) integration. It seems that is should be able to be used by the bitbucket cloud / migration.atlassian.com domain ?

Is there a reason why our external address is failing validation, and our internal address is passing (when it should probably not?) and what can I do to make our bitbucket server accessible to the migration tool?


Answers:
author: Theodora Boudale
body: Hi [@Jason Roos](/t5/user/viewprofilepage/user-id/117792),

The URL you enter in that field needs to be the base URL configured for this instance in the setting mentioned in the following doc (not just a URL that you can use to access the instance):

* <https://confluence.atlassian.com/bitbucketserver077/specifying-the-base-url-for-bitbucket-server-1026551743.html>

If you don't have access to these settings, please ask one of the Administrators of your Bitbucket Server instance to let you know what that is.

The BCMA doesn't actually care if the URL provided is something that it can't resolve. Regardless of how many network paths are in place, even if they work or not, the BCMA is asking your server to confirm if the base URL provided matches how the instance itself is configured. It is not looking for a valid network path, but rather a confirmation of configuration.

Please check the base URL of your Bitbucket Server as per the doc I shared and feel free to let me know if using that URL works for you or if you face any other issues.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Programatically sync a branch from the parent repo
Asked by MGulick@chatsworth.com:

Details:

I have a master repo, named "*ProjMaster*"

I have a branch off the master named "*ProjDev*"

I also have a branch off of "*ProjDev* " named "*ProjFeat*".

I need a way to programmatically, sync "*ProjDev* " with all changes made to "*ProjMaster* " and then, sync "*ProjFeat* " with the newly updated "*ProjDev*".

I have been doing this manually but, using Jenkins to do builds, I need a way for Jenkins to sync a branch with its parent before starting the build process.

Any suggestions or recommendations?

Thanks.

Matt Gulick

Senior Engineer


Answers:
author: Theodora Boudale
body: Hi Matt and welcome to the community!

A sync is essentially a merge and we don't have an API endpoint to sync / merge branches without using a pull request.

We have an API endpoint to merge pull requests, so what you could do instead is use our API to create a PR:

* <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pullrequests/#api-repositories-workspace-repo-slug-pullrequests-post>

And then use the following endpoint to merge the PR you created:

* <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pullrequests/#api-repositories-workspace-repo-slug-pullrequests-pull-request-id-merge-post>

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
app password is not working (with portainer)
Asked by klauskobald:

I created a new password and unticked "private" from MY-REPO repository.

When I call this in portainer

<https://klauskobald:MY-APP-PASSWORD@bitbucket.org/klauskobald/MY-REPO.git>

I get  
"Deployment error  
unable to clone git repository: failed to clone git repository: reference not found"  
when I curl the same url I get  
Bitbucket Cloud recently stopped supporting account passwords for API authentication.

I am stuck since 6 hours - WHY!!!!????? Please help anybody!

But I can use the repo from within sourcetree with my regular user/pass.


Answers:
author: Mark C
body: Hi [@klauskobald](/t5/user/viewprofilepage/user-id/3674011)

Thank you for reaching out to the community.

Based on the error message, it seems Portainer is not using your App password correctly as it works fine on the Sourcetree application.  
If you're having issues with username and app password Git authentication in Portainer, an alternative is to probably use an SSH key.

You can follow this documentation on how to create a new SSH key: [Set up an SSH key](https://support.atlassian.com/bitbucket-cloud/docs/set-up-an-ssh-key/)

Hope it helps and let us know if you have further questions about Bitbucket Cloud.

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
Sourcetree without Admin privileges
Asked by stingray21:

I'm struggling using the new verion of Sourcetree without running it as an admin (on win 10). The last version that worked was 2.1.10.0, since then I can only get it to start if I "run it as administrator" and I have to enter my password every time.

Other than that it would not start at all (not even an error pops up), just nothing happens.


Answers:
author: Mikael Sandberg
body: You may want to contact support about it (getsupport.atlassian.com), the reason they changed the installer for 2.x was so you did not have to have admin rights to install it and run it.

comments: author: stingray21
body: I cannot figure out how to contact the support, I always end up in the community.
SourceTree doesn't install on Win10
Asked by Gordon Grant:

Hi

I am trying to install SourceTree 2.3.1.0 on Windows10 without success. When I select the button, the popup is blank (see screenshot). I am a local admin on the device.

I have tried the following:

* Added <https://id.atlassian.com> as a Trusted Site
* Security Level is Medium
* Rebooted many times and tried again

It works on another Win10 device on my network so I know that we can successfully load that login page.

Does anyone have any more ideas please?

Thanks in advance.

![SourceTree_Install_Error.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/6700i90A7E88974FFB496/image-size/large?v=v2&px=999 "SourceTree_Install_Error.JPG")


Answers:
author: Gordon Grant
body: No joy :-(

comments: author: Mikael Sandberg
body: Your best bet is trying to figure out why IE is blocking <https://id.atlassian.com>. There is also an issue logged for it, [SRCTREEWIN-7949](https://jira.atlassian.com/browse/SRCTREEWIN-7949), check it out and also add yourself as a watcher in case there is a workaround or a fix for it.


author: Gordon Grant
body: Alas Mikael, after 3.5hours it is still blank :-(

My Win10 laptop on the same network installed it fine, so it doesn't seem to be an issue with our network access to Atlassian.

Any other ideas? Can I try an older version to see if that works?

comments: author: Mikael Sandberg
body: Here is a link to the download archive if you want to try an older version, <https://www.sourcetreeapp.com/download-archives>


author: Mikael Sandberg
body: Checkout this thread and see if it helps, <https://community.atlassian.com/t5/Sourcetree-questions/Can-t-login-during-Install-Windows-7-on-corporate-environment/qaq-p/636213/jump-to/first-unread-message>

comments: author: Gordon Grant
body: Hi

Thanks for the suggestion, but alas it still doesn't work.

Gordon

![SourceTree_Install_Error2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/6757i75DBC98D1305BB9A/image-size/large?v=v2&px=999 "SourceTree_Install_Error2.JPG")


author: Mikael Sandberg
body: You may want to give it a bit of time, for some reason that seems to solve it, <https://community.atlassian.com/t5/Sourcetree-questions/Use-an-existing-account-window-is-blank/qaq-p/643924>
New account doesn't work
Asked by deepsoul:

We tried to install Sourcetree on another computer (mac) and got a problem by not getting the verification e-mail that is needed for final version of the installation process.

Could you please check the account for user "kristin.stelling.fr@grabarzundpartner.de"or give us feedback if there are server problems on your side?

Kinds regards


Answers:
author: Ana Retamal
body: Hi Boris! I've checked our mail system and looks like the verification email was delivered correctly, can you check your inbox again and make sure it's not in the spam folder? We had an issue with our emails being delivered so probably you were affected by it.

If you're still not getting the verification email, let us know so we can continue helping you :)

Cheers,

Ana


Tags: mac
how pull request with conflicts
Asked by Jayan Anuranga:

How view conflicts in source tree


Answers:
author: Mikael Sandberg
body: Make sure your source branch of the pull request is selected in SourceTree, then locate the target branch you are merging too in your pull request under Remote,right-click on it and select Diff Against Current. Then you can use an external diff tool, like P4Merge, to compare the files that Bitbucket are reporting as having a conflict.

You could also do a merge from the remote target branch into your local source branch but doing a Pull from the target branch, that will show you the conflicts as well.
How to remove a wrong password
Asked by datamatchrotterdam:

So I've created a remote and connect via SSH. First time connecting Sourcetree asked for a password, but i've entered the wrong one. Now Sourcetree keeps returning with "Too many authentication failures". The password does not show up in "Options \> Authentication \> passwords" where other passwords do show. So I can;t remove or change it.

So how can I change it now?

Thanks!


Answers:
author: datamatchrotterdam
body: I've solved it by uninstalling Sourcetree and removing the files from local app data (on Windows 10).

Still, this is not very convenient.

Also, the password is still not showing up in "Options \> Authentication" whereas before these passwords did show up there.

I'm connecting to a remote via ssh://username@123.123.123.123/path/to/repo.git using a password.


Tags: password

ssh
How can I solve a conflict in a pull request with interface
Asked by Jayan Anuranga:

I can not pull files and commit files. it is explained as files has been overwritten. i am only one user of this repository. So I am unable to push my files. previous files also changed by myself. Now I am unable to pull or push. I tried to view conflicts and it is also unable. If am only one person push files what is mean by conflicts here. it is really meaning less.


Answers:
author: Manju
body: Is there any error that git/Sourcetree log that you can paste here?
Is it possible to 'git update-index --skip-worktree [file]' from the Sourcetree GUI
Asked by Mark Stickling:

tl;dr Can we do \`update-index --skip-worktree \[filename\]\` from the Sourcetree GUI?

---

We have some configuration files that we would like to ignore changes on whilst we're developing locally.

We are aware of the "rename the file" approach to config files (have a file in git like 'config.default.php' and rename it to 'config.php' when you set up) but on reading further Git provides a flag \`update-index --skip-worktree\` that we could use on the command line but we haven't located a way to do it from Sourcetree.

In the end, we may opt for the \`default\` file approach for our config files, but we would like to try this as a general learning point to increase our understanding of Git. It may be useful in other situations.

Sourcetree may also be intentionally leaving this sort of functionality out so users aren't confused by more options. I would understand that reasoning.

Thanks for reading.

++**Appendix: posts that led me to ask this question**++

Git documentation on \`update-index --skip-worktree\`: *<https://www.git-scm.com/docs/git-update-index>.*

Stackoverflow question where people are trying to resolve similar workflow things where \`--skip-worktree\` is sometimes suggested as an option:

* *<https://stackoverflow.com/questions/13630849/git-difference-between-assume-unchanged-and-skip-worktree>*

Question where people work around limitations in Sourcetree GUI (we may end up just doing this):

* *<https://stackoverflow.com/questions/11795913/equivalent-to-git-update-index-assume-unchanged-in-sourcetree>*


Answers:
author: Mark Stickling
body: \[blank\]