youngmon/atlassian-qna huggingface dataset:
How do I set up Goals to be "high-level" or "squad-level" in my Plan?
Asked by Charlotte McPherson _US-ENG_:

I have set up Parent and Child goals in Atlassian, where the Parent and Objective and the Child goals are the Key Results. I have linked Initiatives to the Child goals (Key Results).

What I am trying to achieve in a Plan is a hierarchy of Parent Goal\>Child Goal\>Features (etc).

Can this be done?

Thanks!

Charlotte


Answers:
author: Walter Buggenhout
body: Hi [@Charlotte McPherson _US-ENG_](/t5/user/viewprofilepage/user-id/5504623),

I don't think so. The hierarchy in a plan is based on issue types in Jira. Goals are not issue types - they are not even issues.

[Jira Align](https://help.jiraalign.com/hc/en-us/articles/360019601834-Objectives-tree) offers similar functionality with its *objective tree*. It requires quite a bit of practice and setup to be in place, but the presence of goals is fairly recent in Jira. There is already a view of Jira issues in Atlas / Atlassian Home when you look at the details page of a goal. Just the hierarchy is not there yet.

You may want to share your feedback with the [Atlas group in Community](https://community.atlassian.com/t5/Atlas-Group/gh-p/teamcentral?&utm_campaign=community_groups_click_from_profile) to get in touch with the team that's building these features.

Hope this helps!

comments: author: Charlotte McPherson _US-ENG_
body: Thank you, that helps a lot!


Tags: cloud

jira-cloud

plans
How can I get updates as a Mail when any one comments on the issue which I am part of ?
Asked by Akash Pandya:

How can I get the update as a mail on my email account whenever makes any comment on the issue of which I am part of or anyone add/mention my name/email id in the comment.


Answers:
author: Rilwan Ahmed
body: Hi [@Akash Pandya](/t5/user/viewprofilepage/user-id/5127790) ,

If your Jira admin has enabled notification scheme to the project you are working and for action "Add comment" in it, then you should receive emails for which you are part of. Meantime you can also click on watch icon.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332127i153041F64870FE25/image-dimensions/274x93?v=v2 "image.png")


Tags: cloud

jira-cloud

jira-work-management
Creating a filter but cannot select assignees
Asked by Ann_Hensel:

I have created a filter but when I try to select only specific assignees I can only see two people. Why can't I see all the others on my team? If I do not select an assignee filter at all I can see everyone's tickets, but I can't seem to select those users to filter by.


Answers:
author: Ann_Hensel
body: Please see the screen shot below. I'm using the 'Basic' filter and using the drop downs to make selections. As you can see I also see Bill in the unfiltered list, but I cannot select his name in the assignee filter. If select to show full list it says 'No Matches Found'.

![xDqY6rgk4A.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332134i3D49DAB2E6C6520F/image-size/large?v=v2&px=999 "xDqY6rgk4A.jpg")


author: Rilwan Ahmed
body: Hi [@Ann_Hensel](/t5/user/viewprofilepage/user-id/5530752) ,

Welcome to the community !!

Can you share the screenshot of the filter you have created.

If you are using JQL in the filter, use condition "**assignee IN (user1, user2 ,user3 .....)**"


author: Jack Brickey
body: Hi [@Ann_Hensel](/t5/user/viewprofilepage/user-id/5530752) , can you share a screenshot of your observations?

comments: author: Jack Brickey
body: Ann, can you verify that the users that you are attempting to assign to are in fact members of the project and that they are in a role that can be assigned issues? I can be more specific if you tell me if you are in a Company or Team managed project (lower left corner).


Tags: cloud

jira-cloud
?????????? ? Facebook
Asked by ???? ????????:

????????????, ??????????, ??????????, ???????? ?? ??????? ?????????? Facebook ? Trello ??? ????????? ? messenger? ????? ????? ????????? ? ??????? ????????? ? Trello?


Answers:
author: Sal
body: Hey [@???? ????????](/t5/user/viewprofilepage/user-id/5311019)! Right now, we aren't considering developing new integrations with other products, such as Facebook. However, if you're interested and have the knowledge, you could develop your own integration between Trello and Facebook using [Trello's API](https://developer.atlassian.com/cloud/trello/). Additionally, you could take a look at Zapier. Zapier is a platform that allows users to integrate applications between them through Automation. If you're interested, you can check them out here: <https://zapier.com/>. I hope this information helps!
Is there an additional cost for Bulk Action power-up?
Asked by ENHT Comms:

I have the Premium package for Trello, and want to know if I'll be charged additionally alongside my package costs for downloading the Power-Up of "Bulk Actions"

I have looked up on Google, but can't see any answers.

![image.png](/t5/image/serverpage/image-id/279268i67036F74B70E1640/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Dreamsuite Mike
body: Hi [@ENHT Comms](/t5/user/viewprofilepage/user-id/5310945)

Bulk actions is a great power-up and the pricing is really reasonable for the functionality it provides. Please see the link below.

<https://bulkactionspu.com/pricing>

*Note: I have no affiliation to Bulk actions Power-up or any other power-up's*
Highlighting or marking the card other than label.
Asked by Preetpal:

Hi could you please explain if Trello cards can be highlighted or marked other than with "labels"?  
I want to visually set apart or contrast entries with high relevancy for the current OKR cycle without creating another set of labels for this (since then all the different label "classes" would make it look too crowded).  
Maybe there's a configuration setting for this or a "power-up" to install in order to achieve that.   
Thank you in advance


Answers:
author: Dreamsuite Mike
body: You can use card covers for this...

<https://blog.trello.com/card-covers-and-colors>


author: Ost
body: You can also create your own stickers to drag over to covers for added emphasis.
Regola Automazione scheda scaduta
Asked by Roberto:

Salve a tutti,

vorrei sapere in maniera dettagliata, quale ? la regola di Automazione da impostare per far si che una scheda scaduta (con data scaduta) presente in una lista passi automaticamente in un altra lista da me nominata scaduta ( in cui immetto tutte le scadenze relative a quella bacheca)

Grazie


Answers:
author: Dreamsuite Mike
body: Ciao [@Roberto](/t5/user/viewprofilepage/user-id/5141290)

Hai bisogno di automazioni della "data di scadenza". Vedi sotto:

<https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Due-Date-automations>
How to show a the actual hours vs the planned hours in a card in Trello
Asked by Albert Garriga Rodriguez:

Hello

We are using Trello to organize the jobs in our team, using cards for each task. Each card includes the total planned hours for the task and the due date, but we cannot see if the actual hours are over or under the planned hours on a certain moment of time.

In order to improve our view of the task progress, we would like to show the planned and actual hours on a graph (amount of hours vs days). For the planned hours we can use either a linear approach (easiest) or a real plan (more precise).

Do you know any way for doing so?

Thank you for your help


Answers:
author: Genti Tola
body: Hello there!

[Card Time In List](https://trello.com/power-ups/6211e70cf500cc8f17546a80/card-time-in-list) for Trello can be used to track times spent on each list, measuring even previous times it has been on the same list.

It offers

- Measuring duration to or from due date

- Measuring cumulatuve duration on multiple lists

- Exports and much more...

All those are done automatically.   
Then for the planned dates you can use custom fields.

Cheers!


author: Dreamsuite Mike
body: Hi [@Albert Garriga Rodriguez](/t5/user/viewprofilepage/user-id/5310871)   

I suggest that to do this you look at using a Power-up, if you go to <https://trello.com/power-ups/category/it-project-management> you will see many time management tools such as Planyway, Everhour and many more

comments: author: Albert Garriga Rodriguez
body: Hello

Thank you for you answer.

Looking to the available power-ups I cannot find one that meets our needs. I will explain them better.

We are currently using the cards with starting and finishing dates and the total amount of hours (planned value). During the execution, actual hours are booked to each card, so we can see if the actual hours are over or under the total planned value.

What I would like to implement is a calculation of the actual to complete. This means the actual hours plus the planned hours to complete. For this we need a way to introduce the distribution of hours along the period (with a graph or table) in order to know the remaining planned hours in any moment of time.

This will allow us to see the deviations much earlier, with the possibility to apply countermeasures.


author: Dreamsuite Mike
body: Have you looked into [Planyway](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/timeline-calendar-time-tracking-by-planyway)?

<https://planyway.com/help/features/time-tracking#compare-planned-vs-actual-hours>

There are ways you can do this using custom fields, automations and dashcards but it'll take a little bit of time to set up.

It is something a Trello consultant could do for you or walk you through...

<https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694>
If a Board Admin has left the organisation, and is the only admin how can I assign a new admin?
Asked by Stephanie:

Thanks


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Stephanie](/t5/user/viewprofilepage/user-id/5310761) and welcome to the community!

Kindly see this thread <https://community.atlassian.com/t5/Trello-questions/Change-Admin-to-boards-from-a-person-that-left-the-company-is/qaq-p/2220697>

comments: author: Stephanie
body: Thank you Alex, that gives me a workable option.


author: Alex Koxaras _Relational_
body: [@Stephanie](/t5/user/viewprofilepage/user-id/5310761) that's great! Kindly mark my answer as accepted, in order to help others in the community with similar questions. Thanx!
Did the Trello Webhook source IP address changed on the 7 September 2023?
Asked by Ben Wan:

Did the webhook source IP address changed from   

<https://developer.atlassian.com/cloud/trello/guides/rest-api/webhooks/#webhook-sources>  

* 18.234.32.224/28 (18.234.32.224 - 18.234.32.239)

to 104.192.142.240 - 04.192.142.249?  

<br />

<br />


Answers:
author: Cody C.
body: Hi Ben!

Yes, I found that first IP address (104.192.142.240) listed on the <https://ip-ranges.atlassian.com/> list, and Trello is listed as a product under that range, so that would be a valid IP address for Trello webhooks despite not being in the range listed on the main page you linked.

Just to be sure we're on the same page though, did you mean 104.192.142.240 - 104.192.142.255 ?

04.192.142.249 would not be valid, but I suspect maybe the 1 was omitted inadvertently at the beginning? 104.192.142.249 would be valid!

comments: author: Ben Wan
body: Yes, I mean 104.192.142.240 - 104.192.142.255. I copied wrongly.  

So I have included all the mentioned ip address as in <https://ip-ranges.atlassian.com/>  
The number of trusted IP has increased from 14 to 4000 (approx.).  

<br />


author: Cody C.
body: Excellent, that's the best source, and having all of the ranges on that page where Trello is mentioned would ensure requests from all out regions would be accepted. Let me know if there are any other questions I can help track down an answer for!
How to equally distribute new cards on different boards ?
Asked by Samuel Berube:

I have 6 employees and need to equally distribute new cards on their own boards.

New task are automaticly generated in a list on board X. Board X must not be available to employees.

I need these task to be automaticly and equally distributed to my employee's board.

Exemple:   

Task XYZ was automaticly generated on board X. That task is now automaticly sent to Employee 1's board. The next task is automaticly sent to Employee 2's board. When all 6 employees got their task, it starts all over again. Employee 1 then 2 then 3 etc...  

How can I do that?


Answers:
author: Cody C.
body: Hey Samuel! Good question. I did a little testing, and I think I'd suggest having a couple separate boards for this.

**Boards**

Board 1: Your board. Where Tasks originate. This is the one your employees *don't* have access to.

Board 2: The assignment board. This is the board that handles redirection of tasks to the various employee boards. Everyone needs to be a member of this board.

Board 3/4/5/6/etc: These are the employee boards. Only the individual needs access to this board.

**Rules \& setup**

Board 1:

1. Just one rule needed. "when a card is added to list "X", move the card to the top of list "Outbox" on board "Board 2"

Board 2:

1. You need two lists in this board. Let's call them "Outbox" (needs to be the same name as the list in the rule from board 1) and "Assignees"
2. Create a card called "Assignees" in the "Assignees" list, then assign every employee to that card.
3. You need one rule that will assign people to cards, then one additional rule per employee.
   1. Assignment rule --\> "when a card is added to list "Outbox", add a member in turn from card "Assignees" to the card" \<-- the "in turn" part is the key, that's what will evenly distribute cards among employees
   2. Then create rules for each employee on Board 2 "when @*employeeUserName* is added to a card, move the card to the top of list "Z" on board *name of employee's board*"

There may be a more efficient way to do it, but that's what worked for me! Curious to hear if others have suggestions too.
How can I limit some users' permissions to comment on a card but not edit or delete the card.
Asked by Leigh Sloan:

I just subscribe to the free trial of the standard version to see if that helps, but I cannot find where to do it.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Leigh Sloan](/t5/user/viewprofilepage/user-id/5310637) and welcome to the community,

Granular permissions are available only on the Premium plan on Trello :( via settings:

![trello settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/279243i5233E0294E4EA63F/image-dimensions/310x441?v=v2 "trello settings.png")

comments: author: Leigh Sloan
body: Seems as though I do have the trial of the Premium plan after all. I'm still not quite seeing exactly how you stop certain members from changing cards. How can you do that?
How to disable a button on a board
Asked by Ana Ramirez:

There used to be a check box to enable/disable buttons on a board. Has this feature been removed? I'm looking to have certain buttons on all of our boards except one and I can't find a way to do this.

Thanks

PS I see that there is a way to hide/show buttons for myself, but I want to do this for others rather than having to teach a bunch of people how to do this and to invite user error.


Answers:
author: Sal
body: Hey, [@Ana Ramirez](/t5/user/viewprofilepage/user-id/4983102)! I saw you're already in touch with us about the same question on your existing ticket. So, I recommend you continue talking with us through your ticket, and we'll assist you with your case. I appreciate your understanding!
Quantidade ?rea de trabalho - Licen?as Standard
Asked by Andrea Marquez Machado:

No site consta que nas licen?as Standard o quantitativo de quadros ? ilimitado, contudo, n?o menciona sobre a quantidade de ?reas de trabalho. Quantas ?reas de trabalho posso ter com a licen?a Standard?


Answers:
author: Jaderson Bairros Kisiolar
body: Bom dia [@Andrea Marquez Machado](/t5/user/viewprofilepage/user-id/5310440).

Estou fazendo uma prova de conceito com a licen?a premium do Trello, e ainda dentro do Trial desde mar/2024. "J? consegui estruturar pelo menos 07 ?reas de trabalho para atender as necessidades e segmenta??o dos meus projetos."

<br />

Logo, n?o identifiquei limites de cria??o de ?reas de trabalho nas Licen?as Standard e Premium.  
Na Standard eu j? havia criado quatro.

<https://trello.com/pricing>


author: Melo
body: Ol? [@Andrea Marquez Machado](/t5/user/viewprofilepage/user-id/5310440). Bem-vinda a comunidade!

Meu entendimento ? que a licen?a Standard e Premium s?o associadas a uma ?nica ?rea de trabalho. O plano Enterprise viabiliza m?ltiplas ?reas de trabalho.

comments: author: Andrea Marquez Machado
body: Muito obrigada, Melo.
What is a command run and should I care?
Asked by Morisy Sidor:

Looking at pricing tiers, I see this thing called "command runs," but I have absolutely no idea what it is. I only know that it's limited.

I searched through FAQs, documentation, and the community forum and got the impression that it's highly technical and related only to automated tasks.

If I don't need or want to automate anything, is this account limit relevant to me?

It seems odd to have an account feature noted in the pricing with no description or explanation of what you're paying for (or not). ?

Thanks in advance.


Answers:
author: Dreamsuite Mike
body: Hi [@Morisy Sidor](/t5/user/viewprofilepage/user-id/5310242)

Command runs are only associated to Trello Automation. If you aren't going to use Trello automation, you don't have to worry about this topic whatsoever.

I will feed this back to Atlassian because I agree that it is a little confusing to mention command runs without relating to automation whatsoever...


author: Morisy Sidor
body: Thank you!
Automatic mail with receipt
Asked by Nikolaj:

Every month I have to manually download my reciept in Trello. Is it possiple, that it instead can be send to me on email?

Nikolaj


Answers:
author: Lara
body: Hi Nikolaj,

Thanks for reaching out!

Right now, only the billing contact for the subscription will receive invoices via email.

As a Workspace admin, you'll be able to view and edit the billing contact email via your Workspace billing page.

You can read more about that here: <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

Let me know if you have any further questions!

All the best,  
Lara  
The Trello Team
Verification email not received
Asked by Satit_PD:

I have tried many times verification email is not being received, I have check inbox, junk folder. Can you please help me out? Following is the email address m_satit@aafb.co.th. This will be my main account.

Please assist.

Thanks.


Answers:
author: Andy Heinzer
body: Hi [@Satit_PD](/t5/user/viewprofilepage/user-id/5309963)

I am not seeing any bounced or blocked messages to that address at this time. I see that you appear to have created another support case directly with the trello team over in <https://getsupport.atlassian.com/servicedesk/customer/portal/58/TRELLO-166276>

I'd recommend following up with them if you're still having problems accessing that specific account.


author: Carmen Odimba
body: [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) ,

can you help?

Best regards
I want to add power-ups, but I want to allow only the admin to use it without the space members bein
Asked by Express Debt Collection:

I want to add power-ups, but I want to allow only the admin to use it  
without the space members being able to use it. Is there any mechanism to do that?


Answers:
author: Dreamsuite Mike
body: As Trello is predominantly a collaboration tool so it is structured typically so that a Power-up is enabled for the board and thus all its members.

However, some controls like you ask may be possible in certain power-ups. What power-ups specifically are you looking to restrict usage of?

comments: author: Express Debt Collection
body: Like "cord snooze"


author: Dreamsuite Mike
body: You could replicate that functionality with an automation button which you can create only for people you want to use it...


author: Express Debt Collection
body: This does not mean  
I only want certain people allowed to press and use this rice
Unable to create a login for Trello with my work email address
Asked by Emma Hurn:

Hi, I am trying to create a login for my work email address however when I go to create login, it takes me to the sign in screen and I am unable to login here either? I have tried forget password however I receive no email. I was previously using an account with the former employer (email address were quite similar). I have create an account using my personal email and tried to change the email to my work one and the message said the the email address is already associated with another account. Please help


Answers:
author: Alina Kurishko
body: Hi Emma,

Welcome to the Atlassian Community!

Could I ask you to create a ticket through [++https://trello.com/contact++](https://trello.com/contact?) and share the email address you're trying to log in with? A private email thread allows us to access a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Alina \| The Trello Team
Email link sometimes not working
Asked by Nina Ralic:

Within the same card (as part of our process) we have a need to link specific emails as a reference but always from the same "team email" we all have access to. Often times, that link will not work and it just brings us to a home page of our personal email addresses, (that don't even have company Trello). Sometimes it will do it only for one member of our team and sometimes for all of us. This usually lasts couple of hours to a whole day. Just to clarify, this is ONLY happening for email related links, all other website links are working perfectly well.

Is there a way to fix this? It's slowing down our process and it beats the purpose of having everything linked up in one place when we randomly can't access all of the components from the card.

Nina


Answers:
author: Alina Kurishko
body: Hi Nina,

Welcome to the Atlassian Community!

Hmm, I'm not entirely sure I understand what you have in mind. Do you use hyperlinks to a specific email address? Where do you store and use those links: from a card description, comments, custom fields, etc.?

We might need to look into this further, so could I ask you to create a ticket through [++https://trello.com/contact?++](https://trello.com/contact?) This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Alina \| The Trello Team
Can I add multiple emails to a card?
Asked by Jamal Poleta:

Is there any way to add 2 or more emails to a card?

I tried adding an additional email by creating a custom field using 'Email 2" but the email is only sent to the first custom field 'Email' and not the second.


Answers:
author: Antonio Panea
body: Hi [@Jamal Poleta](/t5/user/viewprofilepage/user-id/5306880) ,

are you trying to do that automatically with automation? Did you try to add in the same mail field ";" or "," and add the second email in the same gap?

Cheers

Toni

comments: author: Jamal Poleta
body: Thank you so much, Toni. This worked. Much appreciated.


Tags: automation

email