youngmon/atlassian-qna huggingface dataset:
Automation Rule Schedule
Asked by Test work:

I am trying to capture the following using during a automation rule

Set up a schedule either using Basic or CRON Express

Need to compare two values (Gets how many hours since an issue was created)  
Hence used this smart value {now.diff(issue.created).hours}}

Plus adding business days for the rules to run

Additional condition if comment size zero than email is send to XYZ

If Elese condition is added if the request is commented by agent than email is sent to Reporter  

This rules isn't working even though I have define the smart values - any takers ?


Answers:
author: Test work
body: ![Mill AR.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/190414i861BD18BB6B31BFC/image-size/large?v=v2&px=999 "Mill AR.PNG")![MTM 1st part.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/190416i0090FCDDEEEEB258/image-size/large?v=v2&px=999 "MTM 1st part.PNG")![MTM CRON Expression.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/190415iD5C91D50D7788DE0/image-size/large?v=v2&px=999 "MTM CRON Expression.PNG")

comments: author: Curt Holley
body: Couple of things

1. What is the {{now.toBusinessDay()}} contains Regex Empty supposed to be doing? and is it going to work? "now to business days"??? Now is a point in time, won't you need a diff in there to get a business days value?
2. How many rules is this? looks like more than one
3. What are you trying to achieve (in non automation terms)? What is the desired outcome?


author: John Funk
body: [@Test work](/t5/user/viewprofilepage/user-id/726213) - Any update here?


author: Test work
body: enclosed screenshot of the rules - hopefully that will shade more light with what I am trying to achieve


author: Curt Holley
body: Show us you rule (screenshot), so as to help us see/understand exactly what you are trying to do, as I can't picture what the schedule is using to gather the issues to use.

Also, any errors or info in the audit log? As that is the best place to start debugging failed rules.


Tags: cloud
@ mention in comments is not working for one of our users
Asked by Rachel Shepherd:

One of our users on a team-managed business project cannot use the @ funtionality to mention a colleague in their comments. No drop down list appears for them.

It looks like they have the correct permissions, access, role, groups. What could be causing this?


Answers:
author: Bernice
body: [@Rachel Shepherd](/t5/user/viewprofilepage/user-id/4322783) Can you check if this user is added to "Browse user and group" permission under Settings \> System \> Global permissions? if not, can you add and check the behavior?


author: Rachel Shepherd
body: For some reason they were the only one missing! Fixed now. Thank you

comments: author: Bernice
body: Glad that it fixed your issue! :)


Tags: cloud

comment
Filter board by custom issue field
Asked by Israel Machovec:

I created a custom dropdown issue field. Can I add this field to the filter options in the Jira Board?


Answers:
author: Curt Holley
body: But, if you are talking about the filter options on a Jira Work management project, then no [@Israel Machovec](/t5/user/viewprofilepage/user-id/4835167)

At this stage, that is not possible...but i would be very cool if we could add in a subset of custom fields to the filters.  
I suggest you hit the "Give feedback" button (in your JWM project) and suggest it.


author: Mark Segall
body: Hi [@Israel Machovec](/t5/user/viewprofilepage/user-id/4835167) and welcome to the community!

Are you talking about quick filters? If so, there should be no problem creating quick filters against the custom field.


Tags: cloud
How can you add a budget with a burn rate to a project?
Asked by Robert P. Ferinde:

We are looking to track Project budgets and we are trying to find a way to track a project budget along with the burnrate for tasks and time.


Answers:
author: Robert Wen_ReleaseTEAM_
body: You're probably going to have to look at Marketplace plugins that supplement time tracking. Tempo readily comes to mind with what you're looking for.

FULL DISCLOSURE: I do work for a Tempo partner, but feel free to look at any time-tracking plugin to see if it offers what you need.

Hope this helps!


Tags: cloud
Create cloned tickets with same data starting from the original ticket
Asked by Francesco Bramato:

Hi,

we are migrating from our Jira Core instance to Jira Work Management.

One of our projects have a huge customizations done via Script Runner that create multiple tickets starting from the original one but updating a specific custom field.

Scenario:

Our Backoffice need to rework massively many products (printed products) with a change in one of their information (Company Name, for example)

They start creating a ticket, inserting in one multiline custom field the list of products impacted, one per line

The actual customization via Script Runner take the products list and creates one ticket for each product with the same summary \\ description of the original one and linking each other.

This avoid to create manually N tickets, with the same information and one different: the custom field containing the product code.

The Printing department, so, have multiple but single tickets, with the clear reference to the product to change and then they can work on them separately assigning to different users.

Moving to Jira Work Management, we would to stop using Script Runner for the high price change respect the hosted version.

We alredy have migrated with success other Script Runner tasks with the internal project Automation.

We can evalulate, eventually, other plugins with a lower cost achieving the same thing.

Thanks


Answers:
author: Ste Wright
body: Hi [@Francesco Bramato](/t5/user/viewprofilepage/user-id/4834338)

I'd look into native [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) first - it can certainly create multiple Issues based on the first one being created (i.e the trigger).

It might not *quite*work the same way as it doesn't read data the same way as Scriptrunner in all scenarios.

For example you might...

* Create a multi-select list custom field, with all the products
* Set the Automation to be if Issue 1 has Products A, B, and C selected - then create Issues 2, 3, and 4

It might not be this simple - but if you could provide us the logic and/or screenshots of the step-by-step process you use with Scriptrunner, we might be able to provide some more specific alternatives :)

Ste

comments: author: Francesco Bramato
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

thanks for the response.

Unfortunately is not so easy, we are talking about thousands products so a manual rule is not applicable.


author: Ste Wright
body: Hi [@Francesco Bramato](/t5/user/viewprofilepage/user-id/4834338)

Is it thousands of variations, or thousands of cloned issues - or both?

How often is this process run?

Ste


author: Francesco Bramato
body: the post function runs at ticket creation.

So the user can pick from a autocomplete select, multiple, managed with Elements Connect and connected directly to our ERP.

Selecting X products, Script Runner create X tickets, cloned, one per each article, with same summary, description, saving the N article code in the custom field, and linking each other.


Tags: clone

cloud

custom-field

scriptrunner
what toll do you use to synch your Jira software kanban task to Outlook calendar?
Asked by Reda Men?ikovait? _ Project manager:

we have kanban boards in each project, and we would like to sync just "Schedule stage" tasks to outlook calendar - is it possible?

what adon or tool we should choose for this?


Answers:
author: John Funk
body: Hi Reda

We just Calendar Sync for Jira. It's not great but it does some things we need.

[https://marketplace.atlassian.com/apps/1214714/calendar-sync-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1214714/calendar-sync-for-jira?hosting=cloud&tab=overview)

The other option is to create a "dummy" Jira Work Management project and clone cards into it. Then you can use the built in Calendar function.


Tags: calendar

jira-software

kanban

ms-outlook
How can I send request from one project to another
Asked by Adriana Rivero:

I want to know how can I send, or configure a way to send issues from one project to another.

We have 3 projects

Dev, Mkt, and product

We want our users in Mkt send issues or task's to Dev project


Answers:
author: John Funk
body: Hi [@Adriana Rivero](/t5/user/viewprofilepage/user-id/4825453)

What do you mean by "send"? Do you mean create issues in other projects when an issue is create in a project?


author: Curt Holley
body: Hi [@Adriana Rivero](/t5/user/viewprofilepage/user-id/4825453)

Welcome to the community.

From what i can tell....all you need to do is use the "move" issues functionality in Jira.  
See: [Move a request to another service project \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/move-a-request-to-another-service-project/)


author: Adriana Rivero
body: Hey, I dont have an answer for youre question. But I wanna know what you do to conect the 3 teams?

I want to achieve one of my teams be able to send request to another team.


Tags: cloud
Premium plan
Asked by Maruf Mamurov:

When Premium of JWM will be realesed? Is there any chance for this? :)


Answers:
author: Jack Brickey
body: I have not seen any announcements around this. However can I ask what specifically you're looking for out of a premium version? Note that if you are on Jira software premium then you will have the benefits not only of the software application itself but also extended automation capabilities in your JWM projects. again I would be interesting to know what you hope to gain through a premium offering.

comments: author: Nic Brough -Adaptavist-
body: I wanted to type a load of things here, but [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) beat me to most of them, and wrote it better.

The one outlier I want to question further is the bit about the "premium" of JWM being "released" - JWM premium has been available for years.


author: John Funk
body: [@Maruf Mamurov](/t5/user/viewprofilepage/user-id/4604711) - Did this answer your question?


Tags: cloud
Constant errors while using buisness projects
Asked by Arina Ostanina:

I use Calendar and Timeline in my JWM buisness project, when I try to create or do something with issues it returns me server error or simply doesnt work. SO I have to constantly reload my project, otherwise I can't work. What's wrong with it, how can I fix it?


Answers:
author: John Funk
body: [@Arina Ostanina](/t5/user/viewprofilepage/user-id/4515625) - Any update?


author: Ste Wright
body: Hi [@Arina Ostanina](/t5/user/viewprofilepage/user-id/4515625)

Is this still happening? If yes...

* Can you provide us a screenshot?
* Is this happening for other users, or just you?
* Which browser are you using?

Ste
How do I pass tasks from Project to Sprint
Asked by Douglas Carter:

I have tasks written up in the JIRA work management Project Template and I want to pass a task to our development SPRINT board. Is there an easy way to do this with out rewriting the whole task? I basically want to share or duplicate my task to the sprint. Can anybody help me with this? Thanx!


Answers:
author: Mark Segall
body: Hi [@Douglas Carter](/t5/user/viewprofilepage/user-id/4796551) - You could do this a couple different ways:

++**OPTION 1 (Manual)**++

Move or make a clone and move to the software project

++**OPTION 2 (Automation)**++

You could create automation that will copy and link the issue:

* TRIGGER - Manual unless you have business logic that can help trigger it differently
* ACTION - Clone issue

comments: author: Douglas Carter
body: Thanx for the help! Once its cloned into the Sprint project, It goes to open issues. How do I move it into the sprint backlog so these tasks can be made into a real active sprint?


author: Mark Segall
body: This will be a little more tricky.

If you're trying to automate that, there will be some complexity involved.

You need to be able to grab the active sprint in a smart value - This is all fine and good if there's a single issue in the active sprint and that issue was not carried forward from another sprint - {{issue.sprint}}

Given this is the real world and you won't find it in that state, you'll need to do something far more advanced. Here's a post where someone was trying to do the same thing and where they used the lookup issues action and then some regex to capture what they needed to create a variable. That variable could be used in your clone issue function to set the sprint value.

<https://community.atlassian.com/t5/Jira-Software-questions/Smart-values-access-an-issue-sprints/qaq-p/1636157>


author: Douglas Carter
body: This does not need to be automated. The Sprint owner that has a list of issues in their sprint but not in their backlog . How do you move them within the Current sprint from their open issues into the sprint backlog or into the current sprint? There must be an easier way![Current Issue to Backlog.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/188738iEBE4DF894AA1F1FB/image-size/large?v=v2&px=999 "Current Issue to Backlog.jpg")


author: Mark Segall
body: It would be a two step process to move to the active sprint. You'd perform the move to get it into the other project and then that will make it appear at the bottom of the backlog. From there, someone would need to drag the issue into the sprint.


author: Douglas Mark Carter
body: Tried that, Move works great to get it into the new Board, but it doesn't appear at the bottom of the backlog. It only appears in the issues and you have to click all open issues.


author: Mark Segall
body: You may want to review the board filter to make sure it is inclusive.


Tags: cloud
I want to add Sub-task in existing Sub-task
Asked by Riki YAMASHITA:

In "Business Project", I understand that there are Sub-task in Task. But is it able to add another Sub-task in already existing sub-task?


Answers:
author: Bernice
body: [@Riki YAMASHITA](/t5/user/viewprofilepage/user-id/4710687) You can create a sub-task under a Task but you will not be able to create sub-task under another sub-task. In case you are looking for creating 2 sub-task under one task then this is possible. This is due to the issue hierarchy in place.

comments: author: Riki YAMASHITA
body: Thanks so much for the reply. Too bad that creating a sub-task under sub-task is not possible, I was wondering if I could make somethink like below:  

TASK  
?- 1st sub-task: IT dept  
??- 2nd sub-task: configuration  
??- 2nd sub-task: testing  
??- 2nd sub-task: go-live  
?- 1st sub-task: HR dept  
??- 2nd sub-task: prepare documents  
??- 2nd sub-task: announcement  
?- 1st sub-task: Marchandise dept  
??- 2nd sub-task: finalize the product price  
??- 2nd sub-task: confirmation with HQ  
??- 2nd sub-task: communicate with IT dept  

Anyway, thanks for the information!


author: Bernice
body: [@Riki YAMASHITA](/t5/user/viewprofilepage/user-id/4710687)

I totally understand your ask here. At this time, this functionality isn't currently available in the product. However, we do have an open feature request for this here: [JRACLOUD-4446-Sub-issues should be able to contain their own sub-issues.](https://jira.atlassian.com/browse/JRACLOUD-4446)

Please be sure to watch it, and vote on it, so that you're notified if this is implemented in a future release.


author: Riki YAMASHITA
body: Thanks so much for the information:)  
Glad to know that I'm not the only who wants this functionality in the system!


Tags: cloud
Timesheet Tracking for Jira - team visibility
Asked by Andrea Chiericati:

Is it possible to allow the Project Administrator to view the Calendar of the Users involved in the related Project?


Answers:
author: Bernice
body: [@Andrea Chiericati](/t5/user/viewprofilepage/user-id/4605236) You should be able to view the calendar view of others using the respective filters like "assignee"/"reporter" from the filter section. Sample screenshot below

![Screenshot 2022-03-17 at 7.03.47 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/188652i4EEAF372E8C14E9D/image-size/large?v=v2&px=999 "Screenshot 2022-03-17 at 7.03.47 PM.png")

comments: author: Bernice
body: In case you are referring to the feature within the add-on then it may have to be checked with the vendor directly to explore them as we may not have expertise on the same.


author: Andrea Chi
body: Yes, i refer to the add-on of the ***Timesheet Tracking for Jira***

In the Calendar view i don't see yhe timesheet of Users of the Project


author: Bernice
body: You should be able to switch to the calendar view and select the users. You can check the same at your end. Sample screenshot below

![Screenshot 2022-03-17 at 7.32.33 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/188663i58031952C219AD27/image-size/large?v=v2&px=999 "Screenshot 2022-03-17 at 7.32.33 PM.png")


author: Andrea Chi
body: Yes, If you are Global Admin o Service Manager role.

If you are simple specific Project Administrator is not possible to view other users.


author: Bernice
body: [@Andrea Chi](/t5/user/viewprofilepage/user-id/491705) Ideally, if you have "Browse users and group" global permissions then you should be able to search for the user. I have tested it only with basic user roles and with product access. I am able to search for the same. Are you able to search for the user with the above permission?


author: Andrea Chi
body: Hi, thank you for your reply.

Project Administrator has global permission indicated by you, anyway the problem persist.

Also the vendor confirmed to me (via support) that only Jira Administrator can see all the users in the Timesheet App.


Tags: time-tracking

timesheet
I'd like to transfer the products and delete the organizations, however, I'm not succeeding
Asked by ishangBaniya:

While transferring the product from one organization to another the application is displaying "Failed to perform the action at this time. Please try again later"

![chrome_ZEg9QzeSfm.png](https://community.atlassian.com/t5/image/serverpage/image-id/187898iAEE0BD8B4D36D9BF/image-size/large?v=v2&px=999 "chrome_ZEg9QzeSfm.png")


Answers:
author: Hana Ku?erov?
body: Hi [@ishangBaniya](/t5/user/viewprofilepage/user-id/4809948) ,

welcome to the Atlassian Community!

Have you tried to contact [Atlassian support](https://support.atlassian.com/contact/) about this? We probably won't be able to help you with this here.

comments: author: ishangBaniya
body: Hi [@Hana Ku?erov?](/t5/user/viewprofilepage/user-id/1226304)   
Thank you.  
Yes, I have contacted Atlassian Support.


author: Hana Ku?erov?
body: Thank you [@ishangBaniya](/t5/user/viewprofilepage/user-id/4809948) . This functionality is not available with the improved user management experience, so the support is probably handling these requests on a daily basis. In your case it looks like there's some kind of additional problem.


author: ishangBaniya
body: Yes, I went through the transfer document and found that it was not available for a user-managed experience.

Waiting for the support team to respond   
Thank you [@Hana Ku?erov?](/t5/user/viewprofilepage/user-id/1226304) for the assistance
Advanced Roadmap Incorrect Epic Status
Asked by AYoung:

I am testing the Jira Advanced Roadmap. I see the status of the epics are not correct. One Epic has a status of done and all the issues in the epic have a status of done. However, in the Advanced Roadmap, the Epic is displayed with a status of To Do. Is this a bug?


Answers:
author: Fabian Lim
body: Hi [@AYoung](/t5/user/viewprofilepage/user-id/3653647)

Statuses should be the same.

I would check if the advanced roadmap plan has a pending review that needs to be saved. Maybe someone moved it back to "to do do" and they forgot to save the changes.

If you still have issues, I would contact atlassian support.

Regards

comments: author: AYoung
body: I was advised the status is from the Epic Status rather than the workflow status on the Epic ticket. Once I updated that status to Done it updated in the Advanced Roadmap. The Epic Status doesn't update automatically move to Done when all the tickets in the Epic are moved to Done.


author: Fabian Lim
body: [@AYoung](/t5/user/viewprofilepage/user-id/3653647)

That's correct. You will need some automation to update the epic status automatically when all issues under it are completed.


Tags: advanced-roadmaps

cloud
Is Portfolio for JIRA getting discontinued or end of life?
Asked by Steve Allen:

I am hearing that Atlassian is going to end of life Portfolio for JIRA. I sure hope not since we are using it pretty heavily to do our planning and roadmaps.

Please let me know so that I can make other plans.


Answers:
author: Thomas Bowskill
body: [@Steve Allen](/t5/user/viewprofilepage/user-id/770252) nothing that I am aware of, and when I was at the Atlassian Team tour in London there was a section about Portfolio on the upcoming roadmap. I would assume it is still in an invest mode as it was one of the applications in focus during the team tour, plus the fact they are running the new experience, and it has 10K+ installs


author: Steve Allen
body: Thanks alot for talking me off the ledge.


author: Georgii Lumpov
body: Any link here for that news?

What I do see is that they re-work the user experience for Portfolio. Which does not seem to indicate any EOL soon

[https://community.atlassian.com/t5/Portfolio-for-Jira-articles/Introducing-a-new-planning-experience-in-Portfolio-for-Jira/ba-p/944996](https://community.atlassian.com/t5/Portfolio-for-Jira-articles/Introducing-a-new-planning-experience-in-Portfolio-for-Jira/ba-p/944996?)


Tags: advanced-roadmaps

atlassian-support
Schedule Issue permission on a Scrum Board
Asked by Barry Grieveson:

I have a project with 5 boards on it. It would seem 4 boards are fine within portfolio but as soon as i add the 5th, portfolio displays "unexpected scheduling error".

I've been through all combinations of the boards and its always the same board which causes the issues, irrespective if there are others in the portfolio issue source


Answers:
author: Mahendar Daripalli
body: Hi Barry,

check you 5th project schedule permission scheme


Tags: advanced-roadmaps
Jira Portfolio Addon - Jira Issue to Portfolio Team relationship
Asked by jothikumaran:

We recently implemented Jira Portfolio add-in. Which table(s) hold Jira Issue to Portfolio Team relationship?


Answers:
author: Rambabu Patina _Appfire_
body: Hi [@jothikumaran](/t5/user/viewprofilepage/user-id/2740922) , Welcome to the community.

You can find a similar question at <https://community.atlassian.com/t5/Jira-questions/Jira-Portfolio-Database-Query/qaq-p/961806>. Thanks.


Tags: advanced-roadmaps
Why aren't the portfolio task assignments the same as Jira tasks?
Asked by Keenan Johnson:

I don't really understand why the portfolio assignments aren't the same as the Jira tasks?

Is there a way to pull all the assignments from Jira into Portfolio instead of having it randomly assigned or vice versa?


Answers:
author: Gabriele Franck
body: Hi, Keenan

If you want to replicate your assignee from Jira to Portfolio, you need to make sure that you have set the correct assginee level on **Issue assignee import** **level,**under Configure \> Scheduling \> Scheduling options of your plan.

[Map an issue assignee to a team member](https://confluence.atlassian.com/jiraportfoliocloud/map-an-issue-assignee-to-a-team-member-868977839.html)

Besides that, to replicate any modifications you do in Portfolio to Jira level, don't forget to commit the changes you make there :)

Let me know if this helps!

Gabi

comments: author: Keenan Johnson
body: When I change the assigned person in portfolio and then commit that to the project, it doesn't update my assignee in Jira.


Tags: advanced-roadmaps