youngmon/atlassian-qna huggingface dataset:
How do I disable all email notifications from confluence cloud?
Asked by Joel Young:

HI All,

I need to turn off email updates for users of confluence. I have users who are allowed to use personal email of confluence. However, in order to control IP and potential GDPR data I don't want to have confluence e-mailing whole sections of pages out to users every time someone edits a single line on a page. Especially as the emails don't belong to me and email traffic is by default unencrypted...


Answers:
author: Shannon S
body: Hello Joel,

Welcome to Atlassian Community! It's nice to meet you.

It's not possible to disable email notifications in Confluence entirely, other than disabling per user. We have a feature request for this below:

* [CONFCLOUD-57677](https://jira.atlassian.com/browse/CONFCLOUD-57677) *Disable Email notifications*

Please vote on the request and you will automatically be added to the list of watchers and receive updates on this in the future.

Please let me know if you have any questions about that.

Regards,

Shannon

comments: author: SOss
body: I'm starting to think that you don't want people to vote for the issue although I don't understand how people live with the constant email flood. I want to get notifications on the bell and on certain apps like teams app. But I certainly don't need emails about this. And you tell me this is not possible to do?  

If anyone else is interested, this seems to be the "non duplicate" issue. Don't vote for the other 4 duplicates. <https://jira.atlassian.com/browse/CONFCLOUD-38187>


Tags: confluence-cloud
how can we restrict a page from editing
Asked by Rama Vadlamani:

we have folder called published data set we would like to restict all these pages for eding from outsiders. currently it is showing i do not have the permissions to do that.


Answers:
author: Max Foerster - K15t
body: Hey Rama,

So you want a set of users (=outsiders?) not to be able to edit the pages in Confluence but you can't edit the page permissions? With "folder" you mean a parent page?

But you are aware of the necessary space permission to set restrictions, right? So reaching out to a space admin to take care of that (adding restrictions or granting you the permission to do that) should fix the problem, am I right?

If not please provide more information about the overall setup we're about here. :) (additional literature: [Page Restrictions](https://confluence.atlassian.com/doc/page-restrictions-139414.html))

Best, Max


Tags: confluence-server

server
Quiero restablecer un espacio en confluece
Asked by vreto@rcp.pe:

Quiero restablecer un espacio en confluece


Answers:
author: vreto@rcp.pe
body: Hola Ana, pero es la misma interfaz con la que me comunique con ustedes :S


author: vreto@rcp.pe
body: Hola lo que ocurre es que no quiero restablecer una pagina, lo que quiero restablecer es un ESPACIO... :(

comments: author: Ana Bolanos
body: Perdon.. te sugiero que hagas la pregunta con el help desk: <https://getsupport.atlassian.com/servicedesk/customer/portals>


author: vreto@rcp.pe
body: Hola Ana, pero es la misma interfaz con la que me comunique con ustedes :S


author: vreto@rcp.pe
body: Hola, si soy administrador. Por favor puedes indicarme como lo hago. Es muy urgente.

comments: author: Ana Bolanos
body: Hola, trata esto: <https://community.atlassian.com/t5/Confluence-questions/how-to-restore-page/qaq-p/1114321>

Depende que version tienes si es asi come te aparece.

Here try this.. it depends what version you are on and if it will display this same way.


author: Ana Bolanos
body: Hola, nadamas un adminstrador de JIRA puede restablecer un espacio. Eres un administrador?

Hello, only a JIRA admin can recover a Confluence space. Are you a JIRA admin?


Tags: questions-for-confluence
Creating issues within Confluence
Asked by Jesse James:

I create issues for Jira within confluence. Simply by highlighting whatever i want and clicking 'create issue'. The problem I have is that, confluence chooses at random on which sections to show issues that I've created. The problem seems to be getting worse! Lately, it only shows a couple linked cards created.

Am I the only one having this issue?

Every yellow circle indicates the sections that I have created cards for. As you can see, only one area shows that in fact a card was created. Even though all cards were created in the same exact way and in fact have populated within my backlog in Jira.

![Confl.PNG](/t5/image/serverpage/image-id/73414i7A5A9C7BFB3519B2/image-size/large?v=v2&px=999 "Confl.PNG")


Answers:
author: Max Foerster - K15t
body: Hi Jesse,

could you provide some information on the deployment type? Do you get any error message / time out message when creating issues? Do you have access to the logs?

I walked into this some time ago when an issue had a few post functions in their create transition that took some time or Jira was just very, very slow. Confluence sends the data to Jira and waits (by default) for like 10 seconds to get a result back so it can display the proper "card" layout on the page. The issue were created but because of the timeout not linked. It sounds similar to your situation. On server we had to adjust the Confluence properties like this (60sec timeout as example value)

```
CATALINA_OPTS="$CATALINA_OPTS -Dplugin.jira-integration.remote.timeout.socket=60000"
```

Best,

Max

comments: author: Jesse James
body: Max, thank you for your reply. I honestly don't understand 3/4s of your ask. I think you're telling me it takes Atlassian awhile to catch up? Assuming that's what you're asking I can tell you it's been hours with no changes.


author: Max Foerster - K15t
body: Your answer made me laugh. Thanks for your honesty and I apologize for my nerd gibberish. ;) What I described was happening between a Confluence Server and a Jira Server instance. That's why it was more or less easy to solve the problem. So my question was what platform it is you're using. A little hint could be the position of the menu/navigation bar (without customizations). In most cases, a vertical navigation menu on the left means you're on "cloud" while a horizontal navigation menu means "server". On Cloud, I'd suggest opening up a support ticket with Atlassian. On server, I'd suggest speaking to your system administrator. :) Or talk to any administrator of your tools and just point him in the right direction. If you are using the server version, use my answer and hopefully look smart. I won't tell anyone. ;)

Best, Max


author: Jesse James
body: I think I'll open a ticket. Thank you sir
Content search extremely slow for users from one LDAP directory
Asked by Kristof Mantei:

Hi community,

I'm facing a very strange behaviour on one of my instances.   
Searching takes about 30 seconds for users from one LDAP directory. Users from the other directory don't face the same issues - it takes about 0.3 seconds to retrieve the results.

Logs neither show any errors related to the user I'm searching with nor any events at the time of searching. For the following query:

1. query: Test Search
2. limit: 10
3. src: next.ui.search

Has anyone made similar experience?

![call_timing.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/73405i9C069623A033B94C/image-size/large?v=v2&px=999 "call_timing.PNG")

best regards


Answers:
author: Shannon S
body: Hello Kristof,  
Thank you for contacting us regarding this issue. Happy to help.  
Permissions are applied after the search is completed, so the search within Confluence shouldn't differ for users regardless of their access. So there must be something else that is causing this issue.  
To start troubleshooting, can you try the following?

1. Flush your cache. [Cache Statistics](https://confluence.atlassian.com/doc/cache-statistics-150472.html) **General Configuration** \> **Cache Management** and Flush All.
2. [Rebuild the Confluence Index](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html) from scratch.
3. Compare the connectivity of access to the external user directory, or using ldapsearch compared to other directories.

Let me know how that goes and if you continue to have issues.  
Regards,  
Shannon

comments: author: Michael Li
body: I got the same problem, but after flush cache and rebuild index from scratch it still happens no matter user belong, both ldap and local user face the same problem. Our confluence version is server 7.4.7, please help to find out what is the specific reason cause the problem(we are upgrade from 5.9.4 to 7.4.7, but 5.9.4 searching faster)


author: Michael Li
body: Maybe Confluence change the searching strategy, We used version of 5.9.4 about 5 years. There are so many attachments in the site. So, After enter the searching, Confluence always find out all result from the site, Specially, the content in attachments, Try filter by "type" condition to search content in your Confluence.


Tags: confluence-server

server
What happens to local copies of users if we add ldap directory?
Asked by Mike C:

We've been using Confluence for a couple years now. In that time we have added all our users manually in Confluence, but, new we would like to integrate Confluence with Active Directory. Will it recognize the users that have been added manually in confluence as duplicates and merge them with the Active Directory users? Or will there be duplicates of the users we've already added manually?


Answers:
author: Mikael Sandberg
body: Hi [@Mike C](/t5/user/viewprofilepage/user-id/3642896),

Welcome to Atlassian Community.

If your usernames are the same in the internal user directory as in the LDAP all the permissions will be kept. No merge will happen, if you look in the database you will see duplicate entries, but they are referencing the two different user directories.

comments: author: Mike C
body: Hi Mikael, thanks for responding. Also, do you mean that the LDAP user will have the same permissions as the internal user if the user names are the same?


author: Mike C
body: Oh and if they are the same, how does it know which user (internal or ldap) is login in. Is it determined by the order the directory is listed. So if LDAP was at the top of the directory list it would be the LDAP user?


author: Mikael Sandberg
body: What I meant was that if you have a user in your internal user directory that also will be imported by the LDAP directory, if you switch the order to the directories so LDAP is above, that user will keep his/her permissions.

Example: My username in the internal directory is msandb, and if I add a new user directory where my username is the same, I will keep my permissions. If my username in the LDAP directory is mikael instead of msandb, Confluence will see me as a new user if I log in as mikael.


author: Mikael Sandberg
body: It is the order of your user directories that controls which one you authenticate against. It goes from top to bottom, and once your username is found Confluence will not search any of the other user directories.


author: Mike C
body: Thank you!


Tags: confluence-server

server
Children Display Macro not saving to page when publishing
Asked by john harrison:

i have created a page in Confluence and i am trying to add the Children Display Macro to this page. however when i publish it is not showing the Children page menu. when i re-edit the page i can then see Macro for the Children Display has being striped out.


Answers:
author: Diego
body: Hello there, [@john harrison](/t5/user/viewprofilepage/user-id/3642783) . Thanks for sharing with the community!

As I understand, the Children Display macro is not displayed as soon as the page is published. I tried to replicate the issue but was ultimately unable to. Here is what It looks like for me:

![ChildrenDisplay.gif](https://community.atlassian.com/t5/image/serverpage/image-id/73575i02F01A9A0ED6F002/image-dimensions/446x240?v=v2 "ChildrenDisplay.gif")

I tried to replicate using the following environment:
> * *Windows 10 Version 1903 build 18362.356*
> * *Chrome Version 78.0.3904.97 64 bits*

With the above in mind, I have a few questions. Here they are:
> 1. *What browser are you using?*
> 2. *Is this affecting another user as well?*
> 3. *Is this happening in all pages in which you add the Child Display Macro?*

Let us hear from you, John!

comments: author: john harrison
body: I'm currently running it through Chrome version 78.0.3904.108 64-bit.

I've not had any other users mention this issue.

it worked fine every other time I have used this macro.

I would add that going back to the page the next day I can now add the Children Display Macro, and I was trying to add the macro in the first instance to an newly created page.


author: Diego
body: Hi [@john harrison](/t5/user/viewprofilepage/user-id/3642783) ! I updated my Chrome to match yours and the outcome was the same as before, the Child Display macro worked as expected.

Reading your reply I get that the issue is ++*not present anymore*++. Is it correct for me to assume that the issue is no longer present on your end?

Let me hear from you!


author: john harrison
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952) thanks for looking into this for me.

yes it is no longer an issue for me so yes you can close this issue.


author: Diego
body: Thanks for letting me know, [@john harrison](/t5/user/viewprofilepage/user-id/3642783) !

Have a wonderful weekend. Come share with the community sometime!


Tags: cloud
Getting Jira Release notes into Confluence without Cutting and Pasting?
Asked by AER IT Procurement:

Hello,

I have a JIRA project, once in, I navigate to the Releases, I then go to the version, then click 'Release Notes' at the top of the screen.

Once there, there is an option to:

Edit/Copy Release Notes {#toc-hId--1385029926}
----------------------------------------------

The text area below allows the project release notes to be edited and copied to another document.

Is there any way to use the Jira Filter plugin to put the release notes into Confluence with out doing a manual cut and paste?

What would be the jql I would use? Search on the version name?

Share the syntax please?

OR

Is there a better way?

Thanks,

Victor


Answers:
author: Shannon S
body: Hello Victor,

Thank you for contacting us regarding this.

I believe you can achieve this in the Jira Issues Macro if you:

1. Set the *fixVersion*
2. Order by *issuetype*
3. Display the *Release Notes* field.

Can you try that and let me know how it goes? We also have a template you can use, called Change Log, which will help you to create release notes pages.

See [Create a Change Log for more details](https://confluence.atlassian.com/conf612/jira-report-blueprint-958777548.html#JiraReportBlueprint-CreateaChangeLog).

Let me know if you have any questions about that.

Regards,

Shannon

comments: author: Svein Inge Andersen
body: Ho do you make a Release Note field available?


author: Christian Lopez Barron
body: \> Ho do you make a Release Note field available?

<br />

Same question


author: Amelia Earhart
body: How do you make a Release Note field available?


author: Sujeet Pathak
body: Hi [@AER IT Procurement](/t5/user/viewprofilepage/user-id/1077032), this is Sujeet from Amoeboids. We have an app in the Atlassian marketplace that can serve your use case - [Automated release notes for Jira.](https://marketplace.atlassian.com/apps/1215431/ai-powered-automated-release-notes-for-jira?hosting=cloud&tab=overview)

Here you can generate release notes in confluence and even other different formats such as Email, PDF, Slack, PowerPoint, etc., and automate their delivery to relevant stakeholders through rule Automation.

If you are on the cloud, we even have a free version of this app to get you started quickly.

Do check out and [reach out here](https://amoeboids.atlassian.net/servicedesk/customer/portal/15) if you need any further information.

<br />

Thanks,  
Sujeet


Tags: confluence-server

release-note

server
Confluence failing to start
Asked by SherazadeC:

Hello,

I'm very new to Confluence and I'm currently trying to create a staging version of a production environment. I'm working on RedHat Linux servers.  
I've followed the documentation to do so, and have copied the home directory and installation directory of the production environment to a different physical server for the staging env.   

After trying to start confluence with the right system parameters, confluence has failed. When I check the logs, I get this :   

-- Unit confluence.service has begun starting up.  
Nov 19 17:02:25 \<hostname\>start-confluence.sh\[30501\]: To run Confluence in the foreground, start the server with start-confluence.sh -fg  
Nov 19 17:02:25 \<hostname\>start-confluence.sh\[30501\]: Confluence has been installed to run as confluence1 so please sudo run this to enable switching to that user  
Nov 19 17:02:25 \<hostname\>systemd\[1\]: confluence.service: control process exited, code=exited status=1  
Nov 19 17:02:25 \<hostname\> systemd\[1\]: Failed to start Confluence.  
-- Subject: Unit confluence.service has failed  
-- Defined-By: systemd  
-- Support: [http://lists.freedesktop.org/mailman/listinfo/systemd-devel](https://slack-redir.net/link?url=http%3A%2F%2Flists.freedesktop.org%2Fmailman%2Flistinfo%2Fsystemd-devel)  
--  
-- Unit confluence.service has failed.  
--  
-- The result is failed.  
Nov 19 17:02:25 \<hostname\> systemd\[1\]: Unit confluence.service entered failed state.  
Nov 19 17:02:25 \<hostname\> systemd\[1\]: confluence.service failed.  
Nov 19 17:02:25 \<hostname\> polkitd\[791\]: Unregistered Authentication Agent for unix-process:30495:21877053 (system bus name :1.661, object path /org/freedesktop/PolicyKit1/AuthenticationAgent, locale en_US.UTF-8) 053 (system bus name :1.661 \[/usr/bin/pkttyagent --notify-fd 5 --fallback\], object path /org/freedesktop/PolicyKit1/AuthenticationAgent, locale en_US.UTF-8) (disconnected from bus)  

I have no idea where to start looking for a solution and need all the help I can get,

Thanks.


Answers:
author: Pete Singleton
body: I'd guess it's down to the user you are trying to use to start the service:

**Confluence has been installed to run as confluence1 so please sudo run this to enable switching to that user**

So either login or su to user confluence1 before starting.

comments: author: SherazadeC
body: Thank you


author: Sonja Athing
body: thx ! your comment reminded me this dev instance I'm supporting runs as confluence3


Tags: new-to-confluence

server
Admin account doesn't recognize Confluence
Asked by Icarus Lived:

Our admin account doesnt seem to work for Confluence. Behaves as if it's a new setup.

But all the other users are able to access it. And the admin account shows that it has access.

See all screenshots attached. ![Screen Shot 2019-11-19 at 10.42.00 AM.png](/t5/image/serverpage/image-id/73385iA8A158923673750C/image-size/large?v=v2&px=999 "Screen Shot 2019-11-19 at 10.42.00 AM.png")![Screen Shot 2019-11-19 at 10.42.31 AM.png](/t5/image/serverpage/image-id/73384iCA7D6AC423BDA3A5/image-size/large?v=v2&px=999 "Screen Shot 2019-11-19 at 10.42.31 AM.png")![Screen Shot 2019-11-19 at 10.43.49 AM.png](/t5/image/serverpage/image-id/73382iBB0C1C3E707F8B44/image-size/large?v=v2&px=999 "Screen Shot 2019-11-19 at 10.43.49 AM.png")![Screen Shot 2019-11-19 at 10.44.30 AM.png](/t5/image/serverpage/image-id/73383iC666BE28E495E57B/image-size/large?v=v2&px=999 "Screen Shot 2019-11-19 at 10.44.30 AM.png")![Screen Shot 2019-11-19 at 10.47.22 AM.png](/t5/image/serverpage/image-id/73386i4D1E8737598630AB/image-size/large?v=v2&px=999 "Screen Shot 2019-11-19 at 10.47.22 AM.png")


Answers:
author: Shannon S
body: Hello Icarus,

Welcome to Atlassian Community. It's nice to meet you!

If you go through that process, does the onboarding begin again the next time you log in? Does this occur every time?

Thank you for your help.

Regards,

Shannon


Tags: confluence-cloud
Markup dialog doesn't appear -- console shows json related exception
Asked by Evan hamrick:

Good morning,

Working with importing a lengthy markdown document into Confluence for wider viewing; I was able to insert a wiki block containing all my markdown once, however after removing it (attempting to deal with the abysmal handling of curly braces) and trying again, now the markup button does not work.

Tried:

* Reloading my page
* Deleting and recreating my page
* Closing the tab and navigating back to confluence

I do have an adblocker but employer.atlassian.net is whitelisted.

Chrome's web console shows this exception when the markup button is clicked:

```
VM4708:1 Uncaught SyntaxError: Unexpected token M in JSON at position 0
```

Edit: Seems to work in IE 11, though.


Answers:
author: Evan hamrick
body: Having searched more this seems to be [https://jira.atlassian.com/browse/CONFCLOUD-68253?jql=project%20%3D%20CONFCLOUD%20AND%20text%20\~%20markdown%20ORDER%20BY%20created%20DESC](https://jira.atlassian.com/browse/CONFCLOUD-68253?jql=project%20%3D%20CONFCLOUD%20AND%20text%20~%20markdown%20ORDER%20BY%20created%20DESC)


Tags: cloud

confluence-cloud
Interactive Images
Asked by Dawn2:

Hi there,

Does anyone know of a way to make Images interactive with following features:

* clickable so that it opens a new page
* contains within image content with other links

I could tackle both issues above with draw.io plugin but next need:

* draw.io edit box to not appear on the page
* to have the 3+ images side by side - tried using tables and layouts, and even if I solve the bullet point above, I need to be able to manage the white space around the image within the column or layout box

Any suggestions are so welcome!


Answers:
author: Thomas ?hrbom
body: Hi, you can actually solve this using draw.io. Just make sure you set Toolbar = Hidden in the diagram settings:

![2020-01-23_08-21-30.png](https://community.atlassian.com/t5/image/serverpage/image-id/80112i3397ACCCD7046125/image-size/large?v=v2&px=999 "2020-01-23_08-21-30.png")

You can also then add all your 3+ images in the same draw.io image, placing them side by side.


Tags: confluence-cloud
The "New" editing experience messes template variables up
Asked by Claudio Cicali:

Our Confluence has been updated to the new "editing experience" and now our templates are "broken".

We were using instructional text to help people fill the values in the variables dropdown boxes and now the instructional text is not showing anymore in the "fill the variables" page when you start creating a new document using one of those templates.

Not only that, but the VALUES in the dropdown boxes are TRUNCATED (seriously!?) so that we cannot even use one of them to provide guidance (see attached image).

How can we provide our users a short help to know what the variables are about now, beside the labels?

![Screenshot 2019-11-19 at 15.12.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/73369i818EC83BD8CEE0B6/image-size/large?v=v2&px=999 "Screenshot 2019-11-19 at 15.12.22.png")


Answers:
author: Shannon S
body: Hello Claudio,

Thank you for raising this with us. I noticed you have a support ticket at the moment for this same issue.

We will be better able to assist you there, considering we will require more information that you may want to keep private from a public forum.

Once you're able to resolve the issue, could you let us know here, in case it can help other users?

Thank you!

Regards,

Shannon


Tags: confluence-cloud