youngmon/atlassian-qna huggingface dataset:
Mail Automation when subpage is published
Asked by Sabrina ?fner:

I have build an automation, which should notify three people (added with mailadress) when a subpage is published.

It starts with "When page is published" and contains an if-condition "parent = 2226683910" and then "send mail to XXX"

The rule was once successful (14.05.2024) and the autdit log says:

Action details: {#toc-hId--357155090}
-------------------------------------

##### [Page edited](https://dawonia.atlassian.net/wiki/spaces/ZE/settings/automation#/rule/19378825/451628395) {#toc-hId-1034470962}

Page was updated:  
2024-05-14 Kick-Off  

##### [CQL condition](https://dawonia.atlassian.net/wiki/spaces/ZE/settings/automation#/rule/19378825/451628396) {#toc-hId--772983501}

Evaluated:  
(id = 2236579841 AND parent = 2226683910) AND space in ("ZE")  

##### [Send email](https://dawonia.atlassian.net/wiki/spaces/ZE/settings/automation#/rule/19378825/451628397) {#toc-hId-1714529332}

Successfully sent email with message id:  
cb2cfa64-7037-4731-80fc-6c3275e17d8d  
Today I added another page, but the mail was not send and I dont know why. The action details are the same, but the audit log says "NO ACTIONS PERFORMED"  

Action details: {#toc-hId-1002961650}
-------------------------------------

##### [Page edited](https://dawonia.atlassian.net/wiki/spaces/ZE/settings/automation#/rule/19378825/453834665) {#toc-hId--1900379594}

Page was updated:  
2024-05-17 Planung der Konzeptionierung  

##### [CQL condition](https://dawonia.atlassian.net/wiki/spaces/ZE/settings/automation#/rule/19378825/453834666) {#toc-hId-587133239}

Evaluated:  
(id = 2244575233 AND parent = 2226683910) AND space in ("ZE")  
I havent made any config changes since 14.05. and no other has the permission to do so. I cant guess the problem here, can someone help?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Did you verify that page was a child of 2226683910 and in the ZE space?


Tags: cloud

confluence-cloud
Decision report is not updating
Asked by Sabrina ?fner:

So i have a problem with a decision report and a content report table.

There is a page "meeting-notes" with 3 subpages and three reports in the parent page "meeting-notes":

* task report
* decision report
* content table report

Today i added the third subpage and the task report now contains all open task from all three subpages.

But in the decision report and in the content table report there is no content from the third page included although the three reports have the same filter: "Space" and label "meeting-notes". The label "meeting-notes" is also set on the third page (like the other two subpages) and there is a lot of content for the decision report.

I also tried other different filters like parent page, creator or just type, but nothing works.

What can I do to solve the problem?


Answers:
author: Sabrina ?fner
body: I dont know why, but the problem was solved on its own.


Tags: cloud

confluence-cloud
AWS Region failover for Confluence and Jira Software
Asked by Matt Winter:

Morning all,

I was wondering if anyone could answer the following question we have please.

What would happen if the whole region we were pinned too would go down. I.e, if we are pinned to Frankfurt and all 3 of their availability zones were to fail (unlikely I know). Would the apps (Confluence and Jira Software) fail over to another region? Or would the system be down until at least one of the availability zones because re-available.

Many thanks in advance


Answers:
author: Marcelo da Costa
body: Hi [@Matt Winter](/t5/user/viewprofilepage/user-id/5499779)

That depends on how your Data Residency is configured on <https://admin.atlassian.com>.

This will open your organization's data residency page. This page lists your organization's products, each product's location, and the [AWS regions](https://aws.amazon.com/about-aws/global-infrastructure/regions_az/) the location corresponds with. If a product is **PINNED** to a location, its in-scope data is held there.

If, for example, you pin your data to Germany, and all three AZs come down, your systems will be down until AWS restores all AZ zones.

If you would like to select other regions, I recommend you contact your legal team to know if your local regulations allow it.

comments: author: Matt Winter
body: Thats perfect, many thanks [@Marcelo da Costa](/t5/user/viewprofilepage/user-id/5283395)


author: Rob Horan
body: [@Marcelo da Costa](/t5/user/viewprofilepage/user-id/5283395), I'm not sure I fully understand. There are multiple AWS regions in the US. Even if data is pinned to the US, there are still multiple regions, so if one goes down, is there a failover to another region?


Tags: cloud

confluence-cloud
How to interact with existing draw.io diagrams in confluence 8.5.4 on premise // Draw.io 12.4.0?
Asked by aaron bustos:

```
The only way I can interact with an existing diagram is by editing it.
```

```
is this the only way?
```


Answers:
author: David Benson _draw_io_
body: What other way(s) were you hoping for?


Tags: confluence-data-center

data-center

draw.io
How to restore the confluence space.
Asked by Shawn Park:

Hello, there.

We are using Jira and Confluence for project management.

One day, our Confluence space suddenly disappeared, and we are having difficulty accessing important information.

There are a lot of confidential information and we want to recover this space.

Please let us know how to resolve this issue.  
If we need to use a paid service, we are willing to do so.

We look forward to your prompt response.

Regards.


Answers:
author: Kristian Klima
body: Hi [@Shawn Park](/t5/user/viewprofilepage/user-id/5499716) and welcome

1. In Confluence, click **Spaces** in the top bar.
2. Click **View all spaces**.
3. Next to the search bar under 'All spaces', you'll see tabs **Archived** and **Trashed**.
4. Check both for the space you're looking for.

If the space is not there....

If the space was deleted/archived by accident, you may want to revisit your Permissions setup to ensure that doesn't happen again.

comments: author: Shawn Park
body: Thank you for your interest in our issue.

We are unable to find the our space in the trash and are looking for a way to restore it.

Do you know how to resolve this problem?


author: Kristian Klima
body: Just making sure we're on the same page (literally :) )

Step 1

(Archived or Trashed)

![2024-05-17_12-24-47.png](https://community.atlassian.com/t5/image/serverpage/image-id/324452i307F76ACD78F6DD5/image-size/large?v=v2&px=999 "2024-05-17_12-24-47.png")

Step 2

![2024-05-17_12-27-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/324453i9F0CB44C680BAC02/image-size/large?v=v2&px=999 "2024-05-17_12-27-09.png")

If neither applies, I'd get in touch with Atlassian Support.


Tags: cloud

confluence-cloud
Change ownership and/or watchers using smart values
Asked by Andreas Schmidt:

Currently, unless I am not seeing this right, changing a page owner or specifying watchers cannot be performed through smart values. These have to be selected from the user pool when creating or modifying the automation action.

What I would like to achieve is:

Page trigger page status change then uses the action to change the owner to the initiator.


Answers:
author: Sushant Verma
body: Hi [@Andreas Schmidt](/t5/user/viewprofilepage/user-id/4100060)   

Welcome to the community!  

If I understand correctly, you would like to use an automation rule to change the owner of a page to the initiator when the page status changes. Unfortunately, as of my knowledge, the built-in automation functionality in Confluence does not provide a direct way to change the page owner using smart values or select the owner dynamically during the automation configuration.

Regards,  
Sushant Verma

comments: author: Mark B Wager
body: Hi [@Sushant Verma](/t5/user/viewprofilepage/user-id/2226989) and community,

Knowing there is no current way to dynamically change a page owner, does anyone know if there **is there a an open Atlassian ticket we could all VOTE on to get this implemented?**

If they could make the Confluence Automations as robust as the Jira Automations, this would be a great tool!

Thanks,

Mark


Tags: cloud

confluence-cloud
How to restrict users downloading files in Confluence?
Asked by Venkata Subbarao Harish Nimasakavi:

To prevent the users downloading files in confluence.


Answers:
author: Sebastian Krzewi?ski
body: HI [@Venkata Subbarao Harish Nimasakavi](/t5/user/viewprofilepage/user-id/3770871)

I'm afraid that this is not possible. If users are able to see content on pages in space, they are able to download any file stored there.

<br />

Regards,

Seba


Tags: cloud

confluence-cloud
Nobody can view Personal Space page except admins
Asked by Sam Junker:

I'm met with the following error when I put in anybody's name except our admins.  
An admin and I cannot figure out how to make everyone's Personal Spaces viewable to everyone in the company.  
Help?

![acs.png](https://community.atlassian.com/t5/image/serverpage/image-id/324370i246009DC57D03FF3/image-size/large?v=v2&px=999 "acs.png")


Answers:
author: Dave Mathijs
body: Hi [@Sam Junker](/t5/user/viewprofilepage/user-id/5499476) Welcome to the Atlassian Community!

A personal space is by default viewable to everyone in the company.

To check this, go to Space settings \> Space permissions \> Groups.

The group **confluence-users** should at least have the **All View** permission checked.

The screenshot you attached tried to impose restrictions on a page in your personal space.

comments: author: Sam Junker
body: This fixed it!  

I had to manually add the group called "confluence-users".  

Is there a way our admins can add this group to everyone's pages? Or do people have to individually add it themselves?  

Thanks for your help :)


author: Dave Mathijs
body: Per documentation, pages on a personal space will be default accessible by the team, see [Customize your personal space](https://support.atlassian.com/confluence-cloud/docs/customize-your-personal-space/)

So in theory, your Confluence Administrators shouldn't change anything. I just tried to reproduce the issue, but when I invited my newly created personal space, the **confluence-users** group has view permissions by default.

If this answered your question, please click the green Accept answer button, thanks.


Tags: cloud

confluence-cloud
I have been constantly facing issue on screen as shown in image. Please help to resolve.
Asked by Phalguna Kumar Sethi:

![Screenshot-2024-05-17-113437.png](https://community.atlassian.com/t5/image/serverpage/image-id/324393i10897ABDF237DA1F/image-size/large?v=v2&px=999 "Screenshot-2024-05-17-113437.png")


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Phalguna Kumar Sethi](/t5/user/viewprofilepage/user-id/4992071) and welcome to Community!

It looks you're seeing an error with an app you're using. Do you know which translation app you're using? Could you provide some more context on the issue you're facing, for example is it the same on all pages, or just on specific pages? Are there specific permissions set up for the page? Are there several apps being used on the page?

comments: author: Phalguna Kumar Sethi
body: Hi Laura, thanks for responding. it is quite similar to all pages I open. I use only screenshot app on this page and nothing else. Let me know, if anything could be done.


Tags: cloud

confluence-cloud
I am try to create JQL query in swim lanes based on the change end date
Asked by imran2075:

I am trying to create a swimlanes query using JQL

I wanted to a query based on the change end date in the kanban board


Answers:
author: Scott Wai Chee Tan
body: maybe you can use something like this?

<br />

Past Week:

sql  
... \>= startOfWeek(-1) AND ... \< startOfWeek()  
Past Month:

sql  
... \>= startOfMonth(-1) AND ... \< startOfMonth()  
Next Week:

sql  
... \>= startOfWeek() AND ... \< startOfWeek(1)  
Next Month:

sql  
... \>= startOfMonth() AND ... \< startOfMonth(1)


author: Dave Mathijs
body: Hi [@imran2075](/t5/user/viewprofilepage/user-id/4104061) welcome to the Atlassian Community!

Are you talking about a kanban board in Jira? Because right now, you're asking this question in the **Confluence** product group.

As for your question itself: Would you like to have a separate swimlane in your board for every different due date on any issue of the board filter? What is the objective of this requirement?

comments: author: imran2075
body: Yes jira


Tags: cloud

confluence-cloud
Non-JSM project customers can view linked Confluence space pages
Asked by Gabriel Points:

I have linked a Confluence space to a JSM project. The goal is to have Customers of the JSM desk to have view access to the linked Confluence Space.

The issue is that when I have the linked Space configured with "Who can view" set to "All logged-in users", any of my logged in uses can view the Confluence Space even though they are not a Customer of the JSM project.

How can I grant only customers of the JSM project the ability to view the linked Confluence space? Non-customers of the JSM project should not be able to see Spaces where they are not Customers of the linked JSM project.

I have engaged Atlassian support and was informed this functionality doesn't exist in Confluence Cloud and that there's a feature request for this functionality to be implemented: <https://jira.atlassian.com/browse/CONFCLOUD-73981>

Attached, please find:

1) our JSM project's Knowledge base link configuration.  
2) User, Groups, Guests, Anonymous access and Public links permission for the Space that's allowing non-Customers access to view the Space.![space_perm_pub.png](/t5/image/serverpage/image-id/324350i0A92FEB928512620/image-size/large?v=v2&px=999 "space_perm_pub.png")![space_perm_anon.png](/t5/image/serverpage/image-id/324347iDB9BAE77D2694943/image-size/large?v=v2&px=999 "space_perm_anon.png")![space_perm_guests.png](/t5/image/serverpage/image-id/324348i8C9832DD20EC2C49/image-size/large?v=v2&px=999 "space_perm_guests.png")![space_perm_groups.png](/t5/image/serverpage/image-id/324346i734C1E69B28D737A/image-size/large?v=v2&px=999 "space_perm_groups.png")![space_perm_users.png](/t5/image/serverpage/image-id/324351iC9264A59F8EAC584/image-size/large?v=v2&px=999 "space_perm_users.png")![knowledge_base_link_setting.png](/t5/image/serverpage/image-id/324352i0BB3B854463F62DD/image-size/large?v=v2&px=999 "knowledge_base_link_setting.png")


Answers:
author: Brant Schroeder
body: [@Gabriel Points](/t5/user/viewprofilepage/user-id/1193954) Atlassian support was correct that the functionality you are looking for does not currently exist. I am also not aware of any apps that provide that feature. I would suggest voting for and watching the feature request that they provided you <https://jira.atlassian.com/browse/CONFCLOUD-73981>

comments: author: Gabriel Points
body: Thanks [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

I just thought there could be some way to get creative through the use of local groups or something.

We just recently migrated from Server to Cloud and it feels like adjusting to Confluence has been a challenge.


author: Brant Schroeder
body: [@Gabriel Points](/t5/user/viewprofilepage/user-id/1193954) there are some differences for sure. The only other way would be to license them in Confluence but I am assuming that is not a path you want to go down and even then I would need to fully test to make sure that would even work.


Tags: cloud

confluence-cloud
How to change project lead to unassigned?
Asked by Rainer Israel:

Hello everyone,

i'm trying to change a project lead to unassigned, but there is no option to do this. I click on "edit defaults" and can change the project lead to anyone else but not to none or unassigned.

Hello everyone, i'm trying to change a project lead role to unassigned, but there is no option to do this.

When I click on "edit defaults" i can change the project lead to anyone else but not to "none" or "unassigned".

Does anyone know how to do this? I'm working with Jira v9.4.21 Datacenter Version

Best regards

Rainer


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: Hi [@Rainer Israel](/t5/user/viewprofilepage/user-id/1245501) , Welcome to the community!

Project lead is a unique role in project and cannot be empty, by default it is the person creating the project.

<https://confluence.atlassian.com/adminjiraserver0904/defining-a-project-1188767910.html>

However, if you are facing the issue that all created issues are assigned to project lead, then you need to change the configuration of default assignee in components section, here you can read more about it: <https://confluence.atlassian.com/adminjiraserver0904/managing-components-1188768051.html>

comments: author: Rainer Israel
body: Hello Lukasz,

that was a really quick answer. I didn't know that there has to be a project leader.

Thanks

Rainer


Tags: data-center

jira-data-center

jira-server

server
Event-based action (JMWE) - Move parent to next status, when all sub-tasks are in a certain status
Asked by Anette Noll:

Hi,

I try to move parent automatically to next status, when all sub-tasks are in a certain status via event based action (JMWE) but it does not work.  

Isn't it possible in general via event based action or where is my mistake?

Thank you!

(ZZ_NICHT_VERWENDEN_Testvorgangstyp = issue type of parent)

![Jira_B.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/341768iCF455DE9C1FFC59A/image-size/large?v=v2&px=999 "Jira_B.JPG")


Answers:
author: Anette Noll
body: please ignore this question.

I was on a completely wrong track and recognized my mistake now.


Tags: cloud

jira-cloud
Is it better to pick specific projects or use global context when creating a Custom Field.
Asked by James Woyciesjes:

For Jira Cloud: When you create a new context, outside the default, you can select the issue types or all issues as well as global context or specific projects.

What would be the reason to select specific projects over the global context?

I am mainly referring to:

- overall system performance - searching, reporting, speed to render information, etc.

I was told that in server/data center, it is recommended to select specific projects due to system performance.


Answers:
author: Franti?ek ?pa?ek _MoroSystems_
body: Hi,

yes, it is recommended to specify context for custom fields whenever possibly. Altought the direct hit on the performance in cloud is debatable as cloud is automatically adding resources as instances grow in usage. But no hardware is limitless so this is easily one of the best ways to keep search index as small as possible and thus make searching little bit faster.

In the end it comes down to number of issues and custom fields you have. Are you asking about this issue in instance with 50 users and 3k issues? You wont see any effect at all. Are you asking whether use this technique in instance with 5k users and hundreds of thousands of issues? Definetely yes.


author: John Funk
body: Hi James,

It is definitely best to have at least one issue type and/or project in the context instead of global context. The more custom fields you have with a global context, the more performance problems you will have.


Tags: cloud

context

custom-field

jira-cloud
How can I retrieve attached emails again from a jira ticket?
Asked by sophia.schmid:

Hi, does anybody know how I can retrieve attached emails, which came in to the ticket via Jira Cloud for outlook, back into outlook? the emails are not available anymore in outlook, but I can only open or delete them in the jira ticket, not download them as a message again.

![Jira Email.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341742i84B76572544C6070/image-size/large?v=v2&px=999 "Jira Email.jpg")


Answers:
author: Natalia Torreira
body: Hi,

I also wonder about this and need this feature.

In the same way it's possible to download an attachment in a Jira ticket, it should be possible to download an attached email in the **Attached Emails section**, which is also basically an attachment. It looks like Jira is not having this functionality at the moment.

Someone else in the community also requested assistance around this a while ago: <https://community.atlassian.com/t5/Jira-questions/How-to-download-email-attachments/qaq-p/1786773>

Thanks


author: Florian Bonniec
body: Hi [@sophia.schmid](/t5/user/viewprofilepage/user-id/5336008)

If you are using POP3 mail server the message is deleted once processed by JIRA.

[Email process for POP, IMAP, cloud, and other email types \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/email-process-for-pop-imap-cloud-and-other-email-types/)

Is the email attached and you cannot open it or is it not attached to the created ticket at all ?

Regards


Tags: cloud

jira-work-management

jira-work-management-cloud
I get this error: Sprint burndown We couldn't load these details.
Asked by james.wilson:

I get this error: **Sprint burndown We couldn't load these details.** And as the error message states the details of the Sprint Burndown is not displayed. Refreshing the page does not help.


Answers:
author: Danut M _StonikByte_
body: Hi [@james_wilson](/t5/user/viewprofilepage/user-id/5568267),

If you refer to the Sprint Burndown of the Insights feature, the error might be related to this ticket: <https://jira.atlassian.com/browse/JSWCLOUD-25630>. If not, you could open a support ticket with Atassian Team, so they can investigate.

Another option would be to try using the Sprint Burndown gadget or the Sprint Burdown report of Jira instead of Insights. Or, you could look for an app on Atlassian Marketplace that offers a burndown chart.

If you want to try an app and don't struggle with Jira reports, our [Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadgets%20agile%20stonikbyte) app offers a sprint burnup/burndown chart gadget that could be perfect for your needs.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341894i26F2BBBCA13E0549/image-size/large?v=v2&px=999 "image.png")

Hope this helps.

Danut


Tags: cloud

jira-cloud
Problems to export custom fields
Asked by Felipe Alves Daloia:

Hi! I managed to export several custom fields using the sintax ${cfname}, however one of the custom fields I need to export has the following name: UEP (single choise).

And I think the parenthesis are causing the problem to export it, cause nothing is printed at the outfut file when I used ${UEP (single choise)}.

How should I write the command line in this case?

Thanks in advandce!


Answers:
author: Felipe Alves Daloia
body: Solved already.

comments: author: Felipe Alves Daloia
body: It was just mistyping. As soon as I corrected, it was exported normally.


Tags: cloud

exporter

jira-cloud
Cleanup redundant issue types in Jira.
Asked by Pavankumar:

I need remove the redundant issue types past 6months and how can I proceed this one.

for removing issue types Is there any impact on existing projects? Can we achieve this without impact?

Suppose if we can achieve, what are the steps we need to follow please guide me.

Thanks,

Pavan


Answers:
author: John Funk
body: Hi Pavan,

What do you mean by redundant issue types can you give an example?

But yes, if you remove them, you must move any existing issues connect to the issue type to another issue type before you can get rid of it.


Tags: cloud

jira-cloud