invited team member doesn't see boards in project
Asked by Kevin Cocco:

Hi Guys

i've invited a team member to a team managed software project and gave him admin rights, i even made him to the lead of the project, but he can still not see the boards (dropdown) in the left navigation bar.

what else do i need to do?

Thanks and best,

Kevin


Answers:
author: John Funk
body: Hi Kevin,

Team-managed projects just have a single board. What boards are they trying to see?

comments: author: Kevin Cocco
body: Hi John,

thanks for supporting. Well what i mean with boards is timeline, board, list etc.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/334334i4A7AA96F8E7144D7/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/334333i8F5D4AA26B1DBAB4/image-size/large?v=v2&px=999 "image.png")

and this is what the other admin sees that i invited

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/334335i605E6218DBE29B06/image-size/large?v=v2&px=999 "image.png")


author: John Funk
body: Is the other Admin able to click the Create button and see the project?


author: Kevin Cocco
body: yes he can see the project and is also able to create epics stories etc. in this project![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/334730i3681BC0098EC7CB5/image-size/large?v=v2&px=999 "image.png")


author: John Funk
body: So as soon as he creates an issue - he gets the above screenshot for all of the issues on that project where he can't see the other functions?


author: Kevin Cocco
body: the above screenshot shows create new issue modal which appears when clicking on "create", by default the according project (which i'm referring to in my request) is selected.

- so he can create new issues

- he can see the list of existing issues \& can edit them

x but he can not see any boards in the project navigation bar on the left side


author: John Funk
body: And he is the only one on the project that cannot see them? Has he tried a different browser? Or cleared his cache? Or tried with Incognito mode?


author: Kevin Cocco
body: no he's not the only one but the only admin. i've also invited other members but they don't see it either.

yes he tried in inkognito..


author: John Funk
body: You should open a support ticket with Atlassian to see what they say. Please post back here with the Resolution.

<https://support.atlassian.com/contact/#/>


author: SAzaruddin_mp
body: Hi Kevin,

Ensure that the board's permissions are set correctly. Sometimes, boards may have specific permissions that restrict visibility to certain users

Ensure that the board is not a private board. Private boards are only visible to the creator unless shared explicitly.

Thanks,

Azaruddin

comments: author: Kevin Cocco
body: Hi Azaruddin,

i did already, project access is open and permissions are standard..

i also tried to edit atlassian.net/secure/admin/roles/EditUserProjectRoles! but i can't add the project, is it because it is a team-managed one, do i need to migrate to a company-managed?

Best,

Kevin


Tags: cloud

jira-service-management

jira-service-management-cloud