youngmon/atlassian-qna huggingface dataset:
Is it possible to change the type of task?
Asked by Svetlana:

Cood afternoon!  

I have the following situation: Epic was created, then several tasks were created and sub-tasks for them also.   

But these structure became complex and not understandable. So can I highlight one task and make it epic ( chance type) in order to separate branches?   

<br />

<br />

<br />

<br />


Answers:
author: Mikael Sandberg
body: Hi [@Svetlana](/t5/user/viewprofilepage/user-id/4956211),

Welcome to Atlassian Community!

Yes, you can change the issue type, all you have to do is use the Move function and move it to an Epic. Just go to the task you want to change and click on the three-dot menu and select Move and then follow the instructions.


author: Svetlana
body: Thanks!   

So, i have one more question!

<br />

Is it possible to put sub-sub -task on the board ?  

Now ony epic,task and sub-task are put.  

comments: author: Mikael Sandberg
body: No, a sub-task cannot have a sub-task.


author: Svetlana
body: Thanks! i've used these way. But sub-tasks of this task have been removed.   

It there way that doesn't delete sub-problems but make them on 1 level higher.

F.E.:

Task -\>Epic

Sub Tasks -\> Tasks

and so on


author: John Funk
body: Hi [@Svetlana](/t5/user/viewprofilepage/user-id/4956211) - Welcome to the Atlassian Community!

You should be able to do a Move on the issue and change the Issue Type to Epic.

comments: author: John Funk
body: No, there's not a way to all of that at one time. It's a very manual process.
Chrome/PC Win 11/Jira Cloud-How to jump to the top of the page/board
Asked by Jessica Davis:

I have a lot of issues on my boards. When I mark an issue done, the focus goes to the end of the Done column and I have to scroll up to go back up to the top of the board. Super annoying! I need to see the next task, not the task I've just completed.

* Home/End keys don't work, nor do Page Up/Down keys.
* I've even tried Chrome extensions to no avail.
* I've tried every navigation keyboard shortcut that I can think of.
* I've tried refreshing the browser (Shift + F5) with mixed results. More often than not, the focus stays at the end of the Done column.

Am I missing something? Is there a fast way to jump to the top of the board?


Answers:
author: Brant Schroeder
body: [@Jessica Davis](/t5/user/viewprofilepage/user-id/2100650)

I believe it sets an on focus via Ajax so you would need to scroll back up. I am wondering if you could use the standard home key to jump to the top of the page.

comments: author: Jessica Davis
body: The Home key does not work. Neither do the page up, page down, or end keys. These keys work in other apps, but not Jira.


author: Brant Schroeder
body: I just tested the keys and they work fine for me. What browser are you using?


author: Jessica Davis
body: Chrome. It's our company standard.


author: Jessica Davis
body: I would also like to note that the Home and End keys work fine when I'm looking at Confluence pages, just not on Jira boards.


author: Brant Schroeder
body: [@Jessica Davis](/t5/user/viewprofilepage/user-id/2100650) Are others having the same issue?
Permisions to @ people
Asked by Bernat:

Wich is the permission to let users do the mentions?  
With my user Service Desk Team I can mention people but another user with different project role can't mention people and I wonder which one is the permission?  
![image.png](/t5/image/serverpage/image-id/200064iDBB39E2D2A30A6C9/image-size/large?v=v2&px=999 "image.png")  

Thank you.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Bernat](/t5/user/viewprofilepage/user-id/4766183) ,

Browse Users global permission is necessary for mentioning.

Thsi should address you on the correct way.

Fabio

comments: author: Bernat
body: Thanks for the answer, it worked :D


author: Fabio Racobaldo _Herzum_
body: I'm happy for that :) Please mark my answer as accepted


Tags: cloud
Forms Data Connection
Asked by gabe.maxit:

Has anyone gotten the data connection to work in the work management settings? I am trying to populate a field with google groups but I can get it to connect to the google api but then it complains about the result needs to be a json file. Google requires an authentication request before the actual request.

GET <https://www.googleapis.com/auth/admin.directory.group.readonly>

Accept: application/json, application/xml

Unsupported Data Format {#toc-hId--553805288}
---------------------------------------------

This data connection returned data in a format that is not currently supported. Only JSON is supported at this time.  
If I use this it won't authenticate: <https://admin.googleapis.com/admin/directory/v1/groups>


Answers:
author: Prince Nyeche
body: Your header seems to allow xml that could be the problem. Based on the error message it mentions "only JSON is supported". So that could be the reason why it fails to work.


Tags: cloud
How have people managed product feature requests from folks across the organization?
Asked by Jon A:

I am a PM and trying to understand best practices on how folks across the organization can submit feature requests / user stories? Is it best for them to submit directly into the backlog? Should I create a separate Project for feature requests / user stories and then only move into backlog once they are cleaned up + ready to do so? Any insights as to how folks have managed this effectively would be much appreciated.


Answers:
author: John Funk
body: Hey Jon,

There are a lot of factors that can go into. Such as size of team, team dynamics, backlog grooming process, etc.

The best thing I can tell you is try a couple of different methods and see.


Tags: cloud
How to automate document formation?
Asked by Anton Taranenko:

Dear Jira Community,

Do you have any ideas how to automate Job Offer formation?  
We use ticket system now to agree on a new staff member, but we fill out the document manually

Here is what I want it to look like:  
1. We have a Job Offer template, it is typical  
2. Depending on the position (salary, department, name of the role) the substance of the document may be different  
3. Options such as salary, department, manager, role should be filled when a recruiter starts the application and in the end of it, when we have the final approve, I want to see automatically completed Job Offer file in pdf or doc  

Please let me know whether it is possible or not and if I can't do it within Jira, maybe I should integrate it with Google Sheets or any other tools?  

Thank you!


Answers:
author: Karyna Tyrnavska _SaaSJet
body: Hi, [@Anton Taranenko](/t5/user/viewprofilepage/user-id/4952441) !

I'd like to propose an alternative solution from my team that meets your needs- [Smart Jira Forms](https://marketplace.atlassian.com/apps/1227085/forms-checklists-for-jira?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_How-to-automate-document-formation_20220531). My team developed it to get a flexible tool to collect data from internal and external users and save it directly in your Jira. Here is an example:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/200010iAFDBFD22560D71FE/image-size/large?v=v2&px=999 "image.png")


author: Laura Campbell _Seibert Media_
body: Hi [@Anton Taranenko](/t5/user/viewprofilepage/user-id/4952441) welcome to Community!

Let me see if I understand your use case correctly:

you use Jira Work Management to manage requests to open new positions, with something like a manager detailing what job they would like to open, and the ticket requiring approval from someone else.

You mention a lot of different details needed for the job offers (salary, department, manager...); do you already have these created in your issues? For example, do you have some custom fields or user picker fields that let the manager describing the role enter in the salary and the manager?

Follow up question: is your team using Confluence alongside Jira Work Management?

If the answers to the above questions is yes, you might be able to achieve what you are looking for by adding the app [Elements Publish to your Jira](https://marketplace.atlassian.com/apps/1225519/elements-publish-to-confluence-create-pages-from-jira?hosting=cloud&tab=overview&utm_source=community&utm_medium=forum&utm_campaign=question). The app can publish information from a Jira issue to a Confluence page (for example, a job offer template you create), which you could then export as a pdf or Word doc.

Natively, there is no quick option in Jira to publish issue data to Confluence, you would need to look at this discussion on Community about [manually setting something up using Automation](https://community.atlassian.com/t5/Jira-Cloud-Admins-articles/Automating-the-creation-of-a-Confluence-page-linked-to-a-Jira/ba-p/1654271?).


Tags: cloud
About deleting multiple group project roles
Asked by ?? ?:

I want to delete a multi-group project role using rest api in Jira work management. I found that a single group project role can be deleted using the following api, What should I do if there are multiple groups?

<https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-project-role-actors/#api-rest-api-2-project-projectidorkey-role-id-delete>

For a single group (grp1): rest / api / 2 / project / {projectIdOrKey} / role / {id}? group = grp1

For multiple groups (grp1, grp2, grp3, etc.) :?


Answers:
author: Benjamin
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/4679103)

Not sure if there is a delete all from a role. However, you. may need to provide the list of groups you want to delete and run through the API each time for each group.

-Ben


Tags: cloud
How to Give access to anyone for first level Approval
Asked by Yash Pradhan:

Please Provide Solution as this on high priority   

Earlier i used to give approvals now i want some another person to Give approvals on that RFCs


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

Approvals are included only in the Jira Service Management and not Jira Work Management. What exactly is that you want to achieve. If this is high priority, you could spend a few more mins of your time to provide us with enough details, so that we can help you.

Regards,  
Alex

comments: author: Yash Pradhan
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) Thanks For the Suggestion.  
Will try this on SERVICE DESK THEN.  
Earlier i was trying to do on Work Management.


Tags: cloud
Activar notificaciones a seguidores de la issue
Asked by Ester Cerver?:

Buenos d?as,

queremos activar que a los seguidores de una issue les llegue notificaci?n cuando hay una actualizaci?n en la issue, es posible?

Gracias.


Answers:
author: John Funk
body: Hola Ester,  
Hay un par de maneras diferentes de lograr esto. Pero lo m?s f?cil ser?a agregar al usuario como Observador del problema.

comments: author: Ester Cerver?
body: Gracias John , en este caso lo tenemos agregado como observador pero a?n as? no recibe las notificaciones por correo cuando hay cambios en la issue.


author: John Funk
body: Consulte el Esquema de notificaci?n para ver cu?ndo recibe notificaciones el Vigilante.

Si todo parece correcto, es posible que Atlassian haya incluido la direcci?n de correo electr?nico en la lista negra por alg?n motivo. Luego deber? abrir un ticket de soporte con ellos para ver si ese es el caso.

<https://support.atlassian.com/contact/#/>


Tags: cloud
Is it possible to show app fields on list view?
Asked by Max Michalak:

I am curious if it is possible to show fields from apps from the App Store on the list view. For example I have Foxly priorities app which calculates a score. I would like that to show in list view.


Answers:
author: John Funk
body: Hi Max - Welcome to the Atlassian Community!

No, this is currently not possible.


Tags: cloud
Due Date
Asked by Thomas Kjorlaug:

When looking at my overall board, I have it selected so the due date shows when looking at all the tasks. When going into the task itself I have a certain due date selected. When I go back out to the overall board view, the old due date still shows. For some reason when updating the due date, it's not changing when I go out of the specific task. Any ideas?


Answers:
author: John Funk
body: Hi Thomas - Welcome to the Atlassian Community!

What type of project are you using?

So, if I understand, you have a due date showing on the board.

You go to the issue and change the due date.

Then you go back to the board and it shows the original due date - not the changed date.

Is that correct?

If you refresh the board, does it show the new date?

comments: author: Thomas Kjorlaug
body: Hey John,

Thanks for the welcome! My project is a company-managed business project. When I go into the task it shows the correct due date, but then when I go back out to the board view, it's showing the previous due date. Before it would take a second to update on the board view, but then show the correct due date set in the task.


author: John Funk
body: Can you share some screen shots?


Tags: cloud
How to find all ticket created last month.
Asked by Vivek Sharma:

i need last month created all tickets in jira


Answers:
author: Walia, Mandeep
body: #### Try this in your search criteria: {#toc-hId-147172670}

```
createdDate < endOfMonth(-1) and createdDate >= startOfMonth(-1)
```

comments: author: Vivek Sharma
body: thanks


Tags: cloud
Kanban board settings
Asked by Samuele Pretini:

In Jira works Management I can't see the Board Settings.

Why I can't change the settings, such as, create swimlanes, change the name of columns, change the mapping of workflow status over columns?

Thanks


Answers:
author: Matthew Canham
body: Hi [@Samuele Pretini](/t5/user/viewprofilepage/user-id/597144)

In Jira Work Management board settings are not yet supported in the same way that they are in Jira Software.

I have good news for you though. In the coming weeks you will soon have the ability to add, rename, and delete columns directly from the Jira Work Management board view in team-managed projects.


author: John Funk
body: Hey Samuele,

This might not be popular with Mr. Canham :-) But you can create a Jira Software board separately and use it with your JWM project.

|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| You will need to create a filter for the JWM project, something like Project = ABC ORDER by Rank ASC where ABC is the project key for your JWM project. Be sure to save the filter and share it. Or you can use an existing filter if one exists with the same issues in it. Go to your list of boards and click on Create board Choose either Kanban or Scrum Choose create based on an existing Filter. Then attach it to the new filter you just created. For the Location field, you will not be able to use a Team-managed, Business, or JSM Project - only Classic Software projects. Or you can link to your profile - probably best in this case. But this will not keep the new board from working - it really only cares about the project(s) in the filter. Then you are all set. You can modify the board as you need to. One side note - you will not be able to click on the Board option as normal for the project as that will take you to the built-in board. You will need add a shortcut on the left side menu and include a link to the new board. |


Tags: cloud
Need help adding epics and initiatives to projects
Asked by Nikki_Floyd:

Hello. I've created the initiative issue type and have added it to the issue type scheme. I've also added the epic issue type to the scheme.   
Hat we want is

initiative

epic

story / task

subtask

When I try to create a child issue(either story or task) in the epic the new issue is created but it is separate from the epic.   
'When I create an initiative I do have the option of creating a subtask and that is nested inside the initiative. But that is not what we want.   


Answers:
author: Curt Holley
body: HI [@Nikki_Floyd](/t5/user/viewprofilepage/user-id/4690306)

Welcome to the community.

Question: Are you using Jira premium/Advanced roadmaps to set-up this 4 tier hierarchy?

If not, all your Initiative is, is just another "standard issue type", like Story or Task. So you still only have the 3 tier set-up of Epic/Standard issue types/Sub-task issue types.

comments: author: Nikki Floyd
body: Hi Curt

Thanks for your reply. Yes, we are using Jira cloud premium/advanced roadmaps and I am a global admin.


author: Curt Holley
body: Are you trying to do this in Jira work management projects? or Jira software? Team managed or company?  

Also, can you show/describe what you have done so far and where you are stuck?


author: Curt Holley
body: You need to use the Parent link field (from Epic to Initiative), so having it available on your Epics is key.

Check this out: [Configure custom hierarchy levels in Advanced Roadmaps \| Jira Software Cloud \| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/)


author: Syed Jarrar Naqvi
body: You can edit story or task and add epic link

comments: author: Nikki Floyd
body: We're looking for a way for this to be set up properly for ongoing day to day work. Not as a work around. I know that this is possible since I saw and followed the instructions online for how to set up up. Just not sure why it's not working for us.


Tags: cloud
Kanban board issue
Asked by creativelab:

I had it right permission but cannot access the kanban board via chrome browser.

but when I tried it via chrome secret browser can access the kanban board.

Refer to attachment and Please help me

![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/199232i178EAC269FB9B463/image-size/large?v=v2&px=999 "1.PNG")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/199233iE0F97B0BA732ADD7/image-size/large?v=v2&px=999 "2.png")


Answers:
author: John Funk
body: Hi [@creativelab](/t5/user/viewprofilepage/user-id/4946607) - Welcome to the Atlassian Community!

I have seen this happen many times with Extensions that have been added. I would start removing any extensions you have for Chrome one by one, and test it after you remove each one.

comments: author: creativelab
body: thanks you, solved


author: John Funk
body: If this answered it for you, can you click the Accept Answer button above to close this one out? Thanks!


author: Ollie Guan
body: Hi [@creativelab](/t5/user/viewprofilepage/user-id/4946607) ,

Have you tried clearing Chrome's cache?

comments: author: creativelab
body: of course


Tags: jira-service-desk-cloud

jira-service-management
Enable REST API for User and Org
Asked by Chelsea.Learned:

Hi everyone!

I'm very new to this, so apologies if I'm missing something big here. From what I can tell, REST APIs are supposed to be enabled by default with Jira, yet I'm trying to use [this plugin](https://marketplace.atlassian.com/apps/1217661/jira-cloud-for-crm-official?hosting=cloud&tab=overview) and am getting the below error message:

"The REST API is not enabled for this User or Organization. This integration will not work unless the the REST API is enabled. Please contact your CRM administrator."

I'm the admin, but I'm looking through REST API docs and I'm not sure how to start. Even if you're not familiar with the plugin, maybe you know how to enable REST APIs for the org/user or why I might not be detected as such?

Thanks so much!


Answers:
author: Zsuzsa Galicza [Midori]
body: Hi [@Chelsea.Learned](/t5/user/viewprofilepage/user-id/4943176) ,

You're right, Jira's REST API is enabled by default, I think what you are missing here is to set the connection for the CRM integration and that is what the error message means. To set it, follow the "*Set up a connection to your CRM* " part in the [CRM for Jira Cloud documentation](https://support.atlassian.com/jira-work-management/docs/use-crm-for-jira-cloud/).

comments: author: Chelsea.Learned
body: Hi [@Zsuzsa Galicza \[Midori\]](/t5/user/viewprofilepage/user-id/4537667)

That's when I get the error, actually.

1. I installed the app  
2. Clicked Project Settings (That's the only place I see the option for CRM Integration)  
Selected Apps\> CRM integration  
3. I see the app settings for my chosen app and it asks me to click my CRM, login, and click continue.  
4. I enter my credentials and click continue, then get the error.


author: Zsuzsa Galicza [Midori]
body: [@Chelsea.Learned](/t5/user/viewprofilepage/user-id/4943176) Is it possible that the REST API is not enabled for your CRM then? Your error message says to contact your CRM administrator so the restriction might be on that side.

Sadly I'm not familiar with the app and don't use CRM so there's only so much that I can try out in my instance. But you can try a simple request for your Jira REST API to see that it works:

{yourJiraUrl}/rest/api/3/issue/{issueKey} where yourJiraUrl is the base URL of your Jira Cloud (e.g. my-jira.atlassian.net) and issueKey is an existing issue's key, like TEST-1. Just put it in the address bar of the same browser where you are logged in to your Jira instance.


author: Chelsea.Learned
body: Thanks, [@Zsuzsa Galicza \[Midori\]](/t5/user/viewprofilepage/user-id/4537667) !

I think that must be it. I just tried what you suggested and got a long output on the Jira side. I'm going to see if I can enable the REST API on the CRM side and see if that does it...


Tags: app

jira

rest-api
How do I add multiple sub task types with different workflows?
Asked by Michael Wirtz:

I'm trying to add multiple sub tasks with different workflows, but all i see is create subtask and when i go to issue types and add issue type I can't seem to add another sub type task


Answers:
author: Nic Brough -Adaptavist-
body: Take a look at the project type at the bottom left of the project displays - does it say "team managed" or "company managed"?

comments: author: Michael Wirtz
body: team-managed project


author: Nic Brough -Adaptavist-
body: Ah, that's it then.

TMPs only allow for one sub-task, there's no multiple sub-task types.


author: Michael Wirtz
body: ah okay


author: John Funk
body: Hi Michael - Welcome to the Atlassian Community!

You will need to be a Jira Administrator, but go to Settings \> Issues \> Sub-tasks.

There you can add a new Sub-task type.

comments: author: Michael Wirtz
body: I tried to do that, but when I go to my project settings, I still can only see the one sub-task.


author: John Funk
body: It's as Nic said - since it is a Team-managed project, there is only one Sub-task type available.


Tags: cloud