youngmon/atlassian-qna huggingface dataset:
JIRA Atlassian Crowd directory made confluence new user forced to login JIRA
Asked by Mathiyalagan:

JIRA Atlassian Crowd directory made confluence new user forced to login JIRA at first time. How do we skip this?

I have setup confluence user directory sync from JIRA users but this process force confluence users to login to jira first to assign the default groups. Only they were able to access the confluence space/page.

How do we setup the process to allow the new user login and access confluence without forcing them to login jira at very first time


Answers:
author: Lars Olav Velle
body: If the users password is set, and the user directory sync has run, then users should not have to log into JIRA first.

-Lars

comments: author: Mathiyalagan
body: Hi Lars,

Can you make it more clear. I am not sure what is your recommendation.

Current Setup: Jira sync users from LDAP and confluence uses the JIRA as directory to pull the user and group

Issue: When new users login into confluenc at very first time, they getting "Not permitted" error due to lack of default group.

I have to skip this process to login to JIRA first to get the default acess for confluence-users.


Tags: user-management
How to add a table of contents to confluence without a the macro
Asked by Jennifer Klafin:

I'm creating a Confluence page, but I'm not an admin therefore I just have a icon based menu and none of them are macros. All the articles I've found for inserting a Table of Contents refers to using a macro.

Is there a way to add a table of contents without a macro? Thanks!

Pic attached of the menu I have.![Screen Shot 2017-08-16 at 8.03.52 AM.png](/t5/image/serverpage/image-id/4749i62B795D1C032E8BD/image-size/large?v=v2&px=999 "Screen Shot 2017-08-16 at 8.03.52 AM.png")


Answers:
author: Jennifer Klafin
body: My apologies for the run around - turns out it's not Confluence. :/

comments: author: Thomas Schlegel
body: No problem - maybe this is the time to move to Confluence :-)


author: Robert Reiner _smartics_
body: Thank you for your feedback! :)


author: Jennifer Klafin
body: [@Thomas Schlegel](/t5/user/viewprofilepage/user-id/781483) - Yes! Reading about Confluence and using what we're on now, I wish we were on it. :)


author: Jennifer Klafin
body: Hi all -

Thanks for all of the suggestions! Unfortunately none of those worked. I'll dig more - somehow I believe there's a way to reference the different header #s, even if I have to do it manually. I'll keep playing around with it and post if I figure it out.

I ping'd our IT team to find out what version we have and if it truly is Confluence - thought it was with our company wrapper on it since we use mosty Atlassian solutions, but double checking.


author: Stephen Deutsch
body: Hi Jennifer,

That looks quite unlike the Confluence editor, more like a standard TinyMCE interface... which version of Confluence are you using?


author: Robert Reiner _smartics_
body: Does Ctrl-Shift-A to open the macro selection dialog work?

comments: author: Thomas Schlegel
body: or typing toc with a bracket like this:

{toc


author: Thomas Schlegel
body: This menue looks quite unfamiliar to me. Do you have another editor for your pages?
Colour Schemes and custom themes
Asked by Michal Wojtas:

Atlassian updated the UI of my Confluence Cloud on Tuesday. It now has tons of sidebare everywhere.

Before the change I was able to set different colour schemes for different spaces which I did for users to be able to discern them quickly.

Now I can do this just for my sites in general and the changes (sidebar colour) will be applied to ALL spaces. I cannot override this for any individual space even though it is described here: <https://confluence.atlassian.com/confcloud/customize-your-space-724764768.html> I think this guide is outdated.

I definitely am the Admin of the site and spaces in question.

**Can anyoune tell me how/where to set a new colour scheme for a single space?**

This is what I see in the Space tools \> Look and Feel menu now (no Colour Scheme tab):  

![Screen Shot 2017-08-16 at 13.48.46.png](/t5/image/serverpage/image-id/4738i558C72A856C000A4/image-size/large?v=v2&px=999 "Screen Shot 2017-08-16 at 13.48.46.png")


Answers:
author: Shannon S
body: Hi [@Stephen Deutsch](/t5/user/viewprofilepage/user-id/781490), and Michal,

I've spoken to the team, and this particular feature of Confluence is being discontinued. Please see [Custom Space Color Schemes are Going Away](https://confluence.atlassian.com/confcloud/blog/2017/08/custom-space-color-schemes-are-going-away). This is unfortunate but I am hopeful that you will be able to use the theming add-ons recommended to accomplish what you require.

Let us know if you have any questions about this.

Kind Regards,  
Shannon

comments: author: Stephen Deutsch
body: Good to know, thanks for the update!


author: Shannon S
body: Anytime, Stephen!

Kind Regards,  
Shannon


author: Michal Wojtas
body: Thank you both. It's good to have this confirmed.


author: Stephen Deutsch
body: According to the answer here:

<https://community.atlassian.com/t5/Confluence-questions/Change-space-color-with-new-Confluence-experience/qaq-p/622203>

it doesn't seem to yet be possible, and there's no timeline from Atlassian yet for when/if this will be reimplemented, unfortunately.

[@Shannon S](/t5/user/viewprofilepage/user-id/510046) Do you happen to have any more information?

comments: author: Shannon S
body: Hi Stephen!

Let me see what I can find out for you. : )

Kind Regards,  
Shannon


Tags: colour
getting a blank page for confluence
Asked by julie Mourchidi:

I am trying to look at a page in my space through the help center. The page is displaying a blank content. What do I do?


Answers:
author: julie Mourchidi
body: Hi there

On the service desk portal, I have added a link to one of the spaces covering the knowledge base. The confluence link work bu the quick view does not display anything as per the screenshot below

![Screen Shot 2017-08-16 at 18.10.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/4765i69D87899500DFEA1/image-dimensions/379x246?v=v2 "Screen Shot 2017-08-16 at 18.10.18.png")

![Screen Shot 2017-08-16 at 18.10.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/4766iEEDE5770A3C4667E/image-dimensions/381x222?v=v2 "Screen Shot 2017-08-16 at 18.10.27.png")


author: Daniel Vargas Llopis
body: Hi Julie,

Can you share a screenshot and more details about the issue? Do you get any error messages such as the page couldn't be found (it's possible you don't have permission to view it).

comments: author: julie Mourchidi
body: On the service desk portal, I have added a link to one of the spaces covering the knowledge base. The confluence link work but the quick view does not display anything as per the screenshot below

![Screen Shot 2017-08-16 at 18.10.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/4900i5AAE4C02D7A53BB6/image-size/large?v=v2&px=999 "Screen Shot 2017-08-16 at 18.10.18.png")

![Screen Shot 2017-08-16 at 18.10.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/4901iB6E3780B76CCC206/image-size/large?v=v2&px=999 "Screen Shot 2017-08-16 at 18.10.27.png")


Tags: jira-service-desk
Enable SMTP configuration with SSL
Asked by Tecsens operaciones:

Hello,

We want to setup our SMTP server in Confluence to send email. If I setup with port 25 it works like a charm. But we need to configure it through SSL with 465 port.

If I setup the port 465 I receive this error:

<https://pastebin.com/LyvSYi8W>

And we cannot select TLS option because our server is working with SSL instead of TLS.

?How can we proceed with this environment?

Thank you very much


Answers:
author: Tecsens operaciones
body: Hello Daniel,

Thanks for your answer.

If I select the TLS checkbox I receive same error provided.

Thank you very much

Regards

comments: author: Daniel Eads {unmonitored account}
body: Bummer! If your SMTP server is accessible from the internet (i.e. you can send email outside your office without having to connect to VPN), you can try using the tool at <https://www.checktls.com/perl/live/TestReceiver.pl> - you can just enter some dummy email address on your domain like "test":

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/4735i7E5A3A2B3EF9FD3E/image-size/large?v=v2&px=999 "image.png")Look for the TLS column (highlighted above). If it's not OK, you'll need to work with your mail server administrator to get it enabled. This varies depending on what mail server you're using and is outside something we're able to help you with here.

If it does say OK, check with your network team to see if there are any firewall rules in the way between your JIRA server and your mail server over that port. It's also worth checking to make sure the mail server has a signed certificate from some place like Comodo, GeoTrust, or DigiCert. Self-signed certificates might cause a problem. If you're using Java 7, ther are also a few certificate providers like GoDaddy that require some extra configuration to be accepted by Java.


author: Daniel Eads {unmonitored account}
body: Hi,

SSL/TLS can be a bit confusing because the name changed even though they're doing the same things. TLS 1.0 would be SSL 3.1 if they'd kept the name instead of changing it.

Despite us saying "SSL certificate" or "SSL configuration", we generally mean TLS 1.0 or above because SSL2 and SSL3 are both proven to be very insecure now.

My advice is to select that TLS checkbox in the mail handler configuration in JIRA. Chances are that your mail server is actually set up with TLS 1.0 or better already. And if it's not, JIRA will try to use SSL2/SSL3 depending on what's configured on your mail server.
Location from manged files
Asked by Thorsten Schmitt _demicon_:

I'm looking for the location from the file options (2). I want to add new functions at this location.

Thanks

![2017-08-16 12_28_10-FilePreview_820px_Annotated.png (PNG-Grafik, 1080???650 Pixel).png](/t5/image/serverpage/image-id/4729i12176001ACEA97F4/image-size/large?v=v2&px=999 "2017-08-16 12_28_10-FilePreview_820px_Annotated.png (PNG-Grafik, 1080???650 Pixel).png")


Answers:
author: Shannon S
body: Thorsten,

Can you please clarify what exactly you want to add as a new function at that location?

It will help us better understand your requirements.

Kind Regards,  
Shannon
Cannot access Application Links (ERR_CONTENT_DECODING_FAILED)
Asked by Melwin Kieffer:

Hello,

Since I upgraded my Confluence Server from build \`7109\` to \`7202\` I cannot acces application links from admin menu.

I also migrated the instance to another server, means I also changed the reverse proxy, but I'm not sure it is relevant here.

I use the following Docker image to run my instance: <https://hub.docker.com/r/cptactionhank/atlassian-confluence/>

Anyway, I get an error 500 (ERR_CONTENT_DECODING_FAILED) in Chrome when I try to load \`https://\<my_domain\>/plugins/servlet/applinks/listApplicationLinks\`

I also receive a big stack trace in \`atlassian-confluence.log\`: <https://drive.google.com/open?id=0B0MzbAgpEA1VSGpUc05HYmttWEk>

I especially notice this line:

```
Invocation of method 'getConfluenceResourceTags' in  class com.atlassian.confluence.setup.velocity.VelocityFriendlyPageBuilderService threw exception java.lang.NullPointerException at /decorators/includes/header.vm[line 88, column 24]
```

And finally, I still have the issue even if I disable all my add-ons.

I hope I can find help here, thanks in advance for your replies.


Answers:
author: Melwin Kieffer
body: Hi Shannon,

Thank you for your reply.

In fact, the problem was explained at <https://confluence.atlassian.com/confkb/nullpointerexception-when-trying-to-configure-application-links-273285733.html>

I found the link thanks to the log analyzer available in *'Confluence Admin \>\> Support Tools'*.

I followed steps described at <https://confluence.atlassian.com/confkb/server-id-shows-as-action-serverid-action-sid-or-n-v-181536632.html>

But in my case I had to DELETE the database record and INSERT it again to get it updated in *'Confluence Admin \>\> System Information'.*

Regards

comments: author: Shannon S
body: Hi Melwin,

Thank you for letting us know the solution!

Take care and have a pleasant week.

Kind Regards,  
Shannon


author: Shannon S
body: Hi Melwin,

Could you have a look at [Error 500 while trying to access some admin functions (NoClassDefFoundError com.atlassian.upm.osgi.impl.Versions)](https://confluence.atlassian.com/confkb/error-500-while-trying-to-access-some-admin-functions-noclassdeffounderror-com-atlassian-upm-osgi-impl-versions-867176931.html?_ga=2.191862893.633665295.1502698098-678533352.1500973771) and try the resolutions there and see if you can resolve your issue that way? In particular, the first resolution.

If you continue to have issues please let us know and we can continue from there.

Kind Regards,  
Shannon


Tags: application-link
Disable instead of remove deleted LDAP users
Asked by Christian Pascher:

Hi,

is it possible to disable users, that were removed from the LDAP filter instead of removing them from Confluence?

Confluence pages only show unknown user and the user name, which is a number combination for us. So it is not possible to reconstruct, who was the user. (especially after he was removed from the LDAP to)

Thank you for your anwsers and solutions!

Christian


Answers:
author: Christian Pascher
body: As a solution, we now sync the disabled users from JIRA to Confluence on a daily basis.


author: Lars Olav Velle
body: This is one of the reasons we use a user directory of the type "Internal with LDAP"

Users can then be disabled instead of removed.

It has some drawbacks like more administration etc..

-Lars


Tags: ldap

user-management
Run a Different Website with SSL on the Same VPS of Confluence
Asked by Sherman FANG:

Follow the instruction of Confluence, I have successfully installed the SSL for my confluence site on: <https://wiki.example.com>.

Then I need to setup another website on the same VPS (in my case: manager.io) on the same VPS, which runs a plain http over port 8080.

Since tomcat is installed with Confluence, how can I modify the setup of the tomcat in Confluence to enable the SSL connection on port 8080?


Answers:
author: AnnWorley
body: The Tomcat configuration is under Step 3 on [Running Confluence Over SSL or HTTPS](https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html#RunningConfluenceOverSSLorHTTPS-Step3.SpecifytheLocationofyourCertificate). You may change the port from 8443 to 8080:

```
? ? ? ? <Connector port="8080"
```

You will need a reverse proxy in front of the server unless you want to use a URL with the port, like <https://wiki.example.com:8080>

Here are docs for two free proxies:

[Proxying Atlassian server applications with Apache HTTP Server (mod_proxy_http)](https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html)

[Running Confluence behind NGINX with SSL](https://confluence.atlassian.com/confeap/running-confluence-behind-nginx-with-ssl-849150880.html)

comments: author: Sherman FANG
body: It's fine for me to run the second website use a URL with the port.

Currently, in my server.xml contains two \<Connector\>

```
<Connector port="8080" 
```

and

```
<Connector port="8443"
```

Do you mean I should add another Connector behind 8443 with contains:

```
<Connector port="8080"
```

And use similar approach to generate .keystore file for the second website?
Unable to create jira issue from confluence
Asked by Daniel Park:

Normally when i select some text to the right the Jira icon appears to enable me to create a jira issue directly from the confluence page. This has dissappered, what can cause this to dissappear.

![Untitled.png](/t5/image/serverpage/image-id/4722i65CFFA7616EFCDC4/image-size/large?v=v2&px=999 "Untitled.png")

Cheers


Answers:
author: Edwin Kyalangalilwa
body: Check the Application link between JIRA and Confluence is working correctly.

Also try changing the configuration of the Application links for both applications to using **OAuth (impersonation)**


Tags: jira
Can I prevent Google from indexing my public Confluence Space (Server)?
Asked by Susi Moser:

I enabled anonymous/public access to my Confluence Site (Server).

Can I prevent Google from indexing my public Confluence Space? If yes, how?

Thanks for your help. :-)


Answers:
author: Shannon S
body: Hi Susi!

You can create a robots.txt file and place it on your server.

Have a look at the instructions [from this previous Community post](https://community.atlassian.com/t5/JIRA-questions/Where-to-put-the-robots-txt-file-on-standalone-confluence-or/qaq-p/141572).

Let us know if you have any trouble!

Kind Regards,  
Shannon
How do I stop the navigation map macro pulling in labels from archived spaces?
Asked by May He:

Hi,

There are some pages been archived with Lable in the bottom, when I use the "Navigation map macro", it also pulling the archived pages, and always bring confusion, since it will show two pages out, one is active one, the other is the archived one.

Would you please help to let me only show the active one?

Thanks

May


Answers:
author: Shannon S
body: Hi May,

I tested this with my own instance and it does appear the the Navigation Map Macro does not show pages in the archived space. Can you let us know what version of Confluence Server or Cloud you are using so we can compare this with a similar version?

Thank you!

Kind Regards,  
Shannon
Why can customers can no longer access space when Confluence upgrade occurred
Asked by Craig Doran:

The other day confluence interface changed. Since that our customers can no longer access the knowledge base space we sset up for them as a user guide for our software.

Although they can access the service desk, the space associated with the service desk is no longer accesible by them and they each get a message saying that they dont have permissions to access the space.

I checked the permisison tab on the space and the user group (where all customers are assigned) has been assigned view permisisons so I cannot workout why this is occurring.

WHAT HAS CHANGED IN THE NEW CONFLUENCE INTERFACE THAT HAS CAUSED THIS


Answers:
author: AnnWorley
body: Hi Craig,

It looks like you use Confluence Cloud.

Please see [Portal users cannot access the knowledge base](https://jira.atlassian.com/browse/JSDCLOUD-4901) to better understand the changes that were made.

I am happy to answer any follow up questions.

Thanks,

Ann

comments: author: Craig Doran
body: Thanks Ann. I looked at the article but didnt get very far. When I went to **Portal only customers** in the sidebar, under **JIRA Serice Desk**my customers were not there so I must have them already set up with atlassian accounts.

Basically each customer has access to the Service Desk and assigned to a group. I put the KB web address to the relevant space in the Sevice Desk description so they could click on it and open it up in another page. It was working but since the upgrade it no longer seems to work.


author: Jeroen Overbeeke
body: What version of confluence / Jira / Servicedesk are you running?
Attachment to be loaded in child page
Asked by Larina Tumlos:

Is there a way that when I attach a file in a parent page it will be loaded to the child page?

I have created a wiki where in I have a one parent page and what I want to happen is, when I upload a certain file it will be uploaded on its child page. On that child page I have used a cloak with an attachment pattern = \*.bWIN2012b.\* , so when I upload a file on the parent page with WIN2012 on it's filename it will automatically uploaded on that child page.


Answers:
author: Larina Tumlos
body: How bout a macros where in I need to see a single chart for 3 different servers with a corresponding percentage data. Like for ex. server 1 -\> browser1 and browser 2, on the 2nd server -\> browser 3 and 4 and 3rd server -\> browser 5?

Because currently I'm displaying 3 different chart for every server with corresponding percentage display.

comments: author: Nic Brough -Adaptavist-
body: That's a case of accumulating the data from your servers from different places and then wrapping the charting stuff around them.


author: Nic Brough -Adaptavist-
body: No, when you attach a file to a page, you are attaching it to the page you selected.

comments: author: Larina Tumlos
body: Thanks for the reply. Oh well I have no choice then but have it on the current page.
Importing word document - supported characters
Asked by Alexander levy:

I have a word document (quite long) where I have linked thetable of contents page to the relevant section of the manual. (for instance clicking on "6.4" within the tables of contents jumps down to section 6.4). However, when I import this doc to confluence - this feature disappears and NOTHING is linked... Moreover, when i click on edit I see a bunch anchors that lead to nothing... There are also little blue circle graphics within my document now as well. Is there a way to retain this feature when import word docs to confluence?


Answers:
author: Shannon S
body: Hi Alexander,

Thank you for reporting this. We have had reports several times in the past, which were closed due to backlog, as well as one curretly open report:

* [CONFSERVER-16395](https://jira.atlassian.com/browse/CONFSERVER-16395) (Closed)
* [CONFSERVER-39140](https://jira.atlassian.com/browse/CONFSERVER-39140) (Closed)
* [CONFSERVER-41535](https://jira.atlassian.com/browse/CONFSERVER-41535) (currently open)

My recommendation is to vote on and watch that last one, and please leave your feedback on it as well. When you watch the bug you can be updated of any progress or updates from the development team. Voting on a bug helps show us the number of users who are encountering the problem so we can best prioritze our work.

Thank you for your understanding and just let us know if you have any questions!

Kind Regards,  
Shannon

comments: author: Alexander levy
body: Hi Shannon - I have just gone in and added my vote and comment. The isue has been open for over a YEAR! can this be escalated? Is importing documents not a core function?


author: Shannon S
body: Hi Alexander,

Thank you for your vote!

While it's not possible to escalate this bug ticket, your comment will be seen by the developers. The comments and the vote increase the liklihood that the issue will be resolved sooner. Have a look at the [Bug Fixing Policy](https://confluence.atlassian.com/support/atlassian-bug-fixing-policy-201294573.html) if you haven't previously for more details on this.

Kind Regards,  
Shannon
Bulk edit sidebar after Confluence 6 update
Asked by aaron ethan vaughan:

The company I am administrating has just upgraded to Confluence 6 in our dev environment. And we want to change the default sidebar to have page tree selected instead of child pages by default. There are 10 pages worth of spaces. Is there an easy way to change all of the space's sidebars without having to open them all up one at a time?

Thanks


Answers:
author: Shannon S
body: Hi Aaron,

Although it is not possible in Confluence at this time, there is currently a feature request for this:

* [CONFSERVER-38952](https://jira.atlassian.com/browse/CONFSERVER-38952)
* [CONFSERVER-31389](https://jira.atlassian.com/browse/CONFSERVER-31389) was also previously created but closed due to the team not having plans to implement in the near future.

My recommendation is to vote on the first open ticket, and provide your feedback as well. If you watch the case then you'll be updated if there is any progress made on the request.

Let us know if you have any questions about this!

Kind Regards,  
Shannon