Videos on confluence page uploading correctly, playing skinny?
Asked by acalhoun:

I am creating a video archive page for our company's meetings (screen recordings from Teams, downloaded from Microsoft Stream). I download the videos and upload them on the confluence page - they all upload correctly but when you go back to the page \~30+ minutes later, some of the videos are skinny. The 'skinny' version is shown both in edit and published mode and even when you play the video, it plays a 'squished' version of the original.

I went ahead and deleted them all, and re-uploaded them one by one and let them finish uploading before publishing. They all uploaded fine, I even watched a video or two after uploading, went back an hour later and they're skinny again.

Here is what they *should* look like:

![Normal version.jpg](/t5/image/serverpage/image-id/109992i6FE53FA4C4ADCD2B/image-dimensions/257x181?v=v2 "Normal version.jpg")  

Here is what 6/ 20 of them look like:

![Skinny version .jpg](/t5/image/serverpage/image-id/109993i5F725C587213C1D2/image-dimensions/253x159?v=v2 "Skinny version .jpg")


Answers:
author: Patty Feehan
body: I am having the same issue uploading a Microsoft Teams video. I found this bug request here: [CONFCLOUD-69899](https://jira.atlassian.com/browse/CONFCLOUD-69899) .


author: Diego
body: Hello [@acalhoun](/t5/user/viewprofilepage/user-id/4082786) !

As I understand, videos that are uploaded to Confluence have their aspect ratio broken after some time.

With this in mind, I tried to replicate this behavior. I used a .mp4 file. The resolution is 1687x720.

I tested with the minimal size possible and also the maximal size. Both settings worked as expected. Here is what they look like in both Edit and View modes:

**View mode:**
> **![Screen Shot 2020-09-14 at 14.59.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/110327i22B4A3878566794B/image-dimensions/423x168?v=v2 "Screen Shot 2020-09-14 at 14.59.48.png")![Screen Shot 2020-09-14 at 14.59.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/110328i12060464AD2F9B3F/image-dimensions/423x224?v=v2 "Screen Shot 2020-09-14 at 14.59.58.png")**

**Edit Mode**
> **![Screen Shot 2020-09-14 at 15.03.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/110329i9386E2C6CC5846DC/image-dimensions/425x238?v=v2 "Screen Shot 2020-09-14 at 15.03.41.png")![Screen Shot 2020-09-14 at 15.03.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/110330i4F597F1C8B1DDCC1/image-dimensions/427x238?v=v2 "Screen Shot 2020-09-14 at 15.03.54.png")**

I used Firefox 80.0.1 on macOS 10.15.6.

With these results at hand, I would like to ask you a few questions. Here we go:
> 1. *Is this present regardless of browser being used?*
> 2. *Is this happening with all video files?*
> 3. *What is the file format for the affected video files?*
> 4. *Is this happening in all pages that contain video files?*
> 5. *What happens if you clear your browser cache?*
> 6. *Do you have browser plugins that may interact with content present on pages?*

First thing we can test is if this behavior is present regardless of browser being used.

Let us hear from you!


Tags: cloud

confluence-cloud

upload

video