youngmon/atlassian-qna huggingface dataset:
Why is my trello board not loading after i log in?
Asked by tom:

After logging into Trello using Atlassian, the screen shows thats its trying to pull up my trello board but it just shows the loading page. Does anyone know why?

I've included a screen cap of where its stuck.

Any help would be greatly appreciated.

Thanks,

![Screen Shot 2021-07-05 at 8.28.56 AM.png](/t5/image/serverpage/image-id/150092i8B7E8D727853D9D5/image-size/large?v=v2&px=999 "Screen Shot 2021-07-05 at 8.28.56 AM.png")


Answers:
author: Suvradip Paul
body: Hi [@tom](/t5/user/viewprofilepage/user-id/4465102) ,

Thanks for posting in this community.

I have just checked my personal trello board and <https://trello.status.atlassian.com/> and everything seems to be operational.

Could you please navigate to trello support - <https://trello.com/contact#/> and report the issue here under account issues ?

Note - I am not sure which browser and about your internet connectivity so I presume there are no issues but please do check before reporting.

Cheers

Suvradip

comments: author: Suvradip Paul
body: Hi [@tom](/t5/user/viewprofilepage/user-id/4465102) ,

I did also check trello uptime today - <https://trello.status.atlassian.com/uptime> and no down alerts for today.

Regards

Suvradip


author: tom
body: Hi [@Suvradip Paul](/t5/user/viewprofilepage/user-id/4461672)

Thanks for your response. My internet connection is working fine for me. I've tried going to the Trello Support but there is nowhere to add questions and report anything. I push the contact support button and this shows up:

![Screen Shot 2021-07-05 at 9.10.34 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/150099iFD2C2E85D246E32D/image-size/large?v=v2&px=999 "Screen Shot 2021-07-05 at 9.10.34 AM.png")


author: Suvradip Paul
body: [@tom](/t5/user/viewprofilepage/user-id/4465102) - Looks odd!

[@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) - Could you please check this and help?


author: Michael Pryor
body: Try logging into Trello in an incognito window. The fact that the contact form won't display AND the trello boards won't load leads me to believe there may be an issue with a browser extension (or your browser cache could need to be cleared).

You could also try in a different browser (like if you are using Chrome, try Safari).
Trello Gold expired - what's next for power-ups?
Asked by Bamp:

Hello!

A few weeks ago my Trello Gold abbonement (from adding members) expired.  
In that time I have added 2 power ups to my board. But now I see a timer:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/150072i1DDED888D6766D5E/image-size/large?v=v2&px=999 "image.png")

(it's german - I mean the orange font ("++3 days left++").

What happens to the power-ups when these 3 days are over? Is a power-up then removed by Trello?

Thank you for any response!

Greetings


Answers:
author: Suvradip Paul
body: Hi [@Bamp](/t5/user/viewprofilepage/user-id/4365986)

Thanks for posting in Community.

* I hope you have checked this help guide from Trello - <https://help.trello.com/article/817-trello-gold-user-guide>.
* Please check these relevant previous post in community earlier - <https://community.atlassian.com/t5/Trello-questions/Will-trello-gold-plan-disappear/qaq-p/1685757> and <https://community.atlassian.com/t5/Trello-questions/I-have-Trello-Gold-for-a-month-then-my-Gold-expires-do-my-new/qaq-p/694153> .

If it answers your query then please accept this answer. Else, please respond and allow others to provide response.

Cheers

Suvradip

comments: author: Bamp
body: Thanks! Yes, the third link answered my question. :-)


author: Suvradip Paul
body: Great [@Bamp](/t5/user/viewprofilepage/user-id/4365986)!


Tags: power-up
Individual user - getting access back to closed Boards
Asked by Evi:

I'm a bit confused. So somehow I got a Business Class trial that expired recently. It resulted in losing access to quite a few of my private boards.

So, I read about both Business Class and Trello Gold. I'm just using Trello as an individual and I only want to access my closed boards. Would subscribing to Trello Gold be enough in my case?

Sadly the link that the Billing page leads to on [**Trello Gold**](https://trello.com/gold) brings me right to the Business Class pricing. I would like to see a fix for this; it's really confusing as it is right now.

It would be great if Gold was mentioned as an opportunity for individual users who just want to use more than 10 boards without the Business options.

Thank you for any information regarding this.


Answers:
author: Michael Pryor
body: Your boards are likely closed, not missing: <https://help.trello.com/article/781-reopening-a-closed-board>

We are also introducing a new pricing plan that is similar to Gold (but different) later this summer. But at the moment, a Business Class Workspace has unlimited boards.

You can close some boards, to reopen others. Or make new Workspaces. Or upgrade to Business Class.

comments: author: Evi
body: Thank you for letting me know! It wasn't clear for me I can manage more Workspaces as a free user.


author: Kgreen
body: I would really appreciate any help. Is there a way to connect with support? I am an individual user. I am fine with only having 10 boards under the new Atlassian free account. The issue is that the system selected to close 2 boards that I use the most instead of the ones I have not accessed in a long time. Is there a way to swap out two of the boards I no longer use for the two that were randomly selected by the system to be closed?


author: Michael Pryor
body: Sure. Just close the board you want closed and then open the one you want open?

<https://help.trello.com/article/781-reopening-a-closed-board>


author: kingpepper
body: I've lost access to a lot of my boards too. I'd just like to be able to see them so I can transfer the info to another app, but it appears you have to pay to see your own info now. I wish there was some kind of heads up given, that I was going to lose access to all of my info.


Tags: board

gold
How many boards can user be in as a participant?
Asked by ?????? ??????:

How many boards can user be in as a participant (not an admin) for free version? How many boards can I have from one account? And one another question: In our company there are more than 100 people and we want to know how much is it to use Trello boards for us?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@?????? ??????](/t5/user/viewprofilepage/user-id/4464586) ?

Welcome to the Community! There's a few questions here so I'll try and split them up as I answer them:

1. **Guest types and cost**

   While all Guests are free on free Workspace boards, Guests on Business Class Workspace boards can incur an additional charge.

   **Free Guest:** A board member who is invited to one Workspace board is a Single-Board Guest of that Workspace.  
   **Billable Guest:** A board member who is on two or more Business Class Workspace boards is a Multi-Board Guest of that Workspace. Multi-Board Guests are billed at the same rate as a normal Workspace member.
   You can find more on this here: <https://help.trello.com/article/1236-board-guests>
2. The amount of boards depend on the Trello plan you are currently on.
3. With the background you've provided there a couple of options for Trello, I would recommend visiting here: <https://trello.com/en-GB/pricing>

With the number of team members you require Trello access for you will likely be considering Trello Business or potentially Enterprise depending on your full requirements. The link above walks you through the costs associated for both of these options.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura
Why typeform responses attachment become a link ?
Asked by febyartandi:

Hello,

I would like to ask about typeform integration.

Previously when someone submitted to our form in typeform, it created a card with attachment that listed questions - responses information as a table.

But now the typeform responses in all new cards + past cards shown as link instead

of table (please check the screenshot below):

![attachment-typeform.png](/t5/image/serverpage/image-id/150037i80AC0BFA9D3AA40B/image-size/large?v=v2&px=999 "attachment-typeform.png")

Is there a way to show the typeform responses as a table like before ?

Thank you,


Answers:
author: ben
body: .


author: Iain Dooley
body: [@febyartandi](/t5/user/viewprofilepage/user-id/4464561) I think perhaps you have disabled the TypeForm power up on that board. Anything that changes the way a card looks, then it's either a powerup or a browser extension and looking at that card I can't see any TypeForm powerup enabled.

comments: author: ben
body: Hi there

I'm experiencing the same issue. And another person I know who uses the Typeform integration said over the weekend it changed and now showing links.

So I don't believe it's a disabled power-up issue.

Also when I tried clicking on the powerup settings nothing happens...

thanks and hoping the team can look into this further.


author: febyartandi
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)

[@ben](/t5/user/viewprofilepage/user-id/4464867)

Thanks for your responses here guys.

Typeform is enabled, the card on screenshot is created automatically when someone

posted to typeform.

But the problem has been solved. I can see the typeform responses as a table now.

Thanks


author: LGC media
body: Hello, what was the solution?
How to remove mirroring between cards on a masterboard
Asked by Vijaya Lakshmi:

Hello community,

I would like to know how to remove the mirroring between cards on a master board or other ways to not one card get the other card details.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Vijaya Lakshmi](/t5/user/viewprofilepage/user-id/4464575) If you're using Unito and connecting many boards together, you need to apply filter rules to ensure the correct cards sync between boards.   

So let's say you connect board A and board B to a master board. If you set this up with no rules, the default will be to sync all cards, so there's nothing stopping a card from syncing from board A--\>master--\>B.   

If you don't want this behaviour, there needs to be a filter on the master board side to ensure cards created on board A only sync between that board and the master, and **don't** also flow into the B board. And the same for the B board.   

To avoid this cross-contamination, one way to build this is like so:  

Flow 1 (board A\<\>master board): Only cards with the A label in the master board should sync with board A.  

Flow 2: (board B\<\>master board): Only cards with the B label in the master board should sync with board B.  

I suggest trying this out with some new blank test boards first to make sure it works, and then once you're happy, apply it to the real boards.  

<br />

![Screenshot 2021-07-06 112452.png](https://community.atlassian.com/t5/image/serverpage/image-id/150132iC693127BCF76A442/image-size/large?v=v2&px=999 "Screenshot 2021-07-06 112452.png")


author: Iain Dooley
body: [@Vijaya Lakshmi](/t5/user/viewprofilepage/user-id/4464575) Card mirroring isn't enabled by default or natively in Trello so you probably have it set up via Unito. Take a look at what powerups are enabled on the board, if you don't know how to login to Unito you can just disable the powerup and it will prevent the mirroring from working.

comments: author: Vijaya Lakshmi
body: Thanks for the response Iain. Yes I have done it through Unito. But my question here is how do I prevent information flowing from one card to another automatically? I just want the flow from a master board to cards individually. For example if I have set up 3 boards named A,B and C and have a master board and when I post something in A's board I want only A to see the information and not all 3. Right now when I post information in any of the 3 it flows to all 3? How to avoid it


author: Vijaya Lakshmi
body: While I want mirroring to work between a master board and card and vice versa I want to restrict only that and not flow to all the cards.

On the unito/power ups setting, I can't find any such option to do it this way
Why has the way you view a collection in Trello changed?
Asked by Susan Ali:

We use Trello for project meetings and have organised all the boards in a workspace into collections. We used to click on a collection and be able to view each board, then return to the same collection of boards. Now every time you have to filter by collection and it takes so much longer than before. How can we view each board in a collection without having to filter each and every time?


Answers:
author: Lara
body: Hi Susan,

Thanks for reaching out and for your feedback here!

We did change the behaviour with filtering boards in a collection -- we're tracking feedback internally and I've added yours ?

Right now, if you'd like the collection selection to persist, I'd recommend opening boards in a new tab so you don't lose that view.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Checklist not visible on card
Asked by agnes_potters:

I see the checklist items in the card but my checklist items are not visible in the card itself after opening the card, see pictures. ![Trello1.png](https://community.atlassian.com/t5/image/serverpage/image-id/150032i92CD225D21D4BB37/image-size/large?v=v2&px=999 "Trello1.png")![Trello2.png](https://community.atlassian.com/t5/image/serverpage/image-id/150033iF42A0D3FDD9DF675/image-size/large?v=v2&px=999 "Trello2.png")


Answers:
author: David Bakkers
body: How did you create the checklist items? Did you click the 'Add an item' button for each one?

Did the checklist items appear on the card as you were clicking the button?

Does this happen for every single card on every board, or only on some cards on some boards?

Does this happen on all web browsers or only one?
My members do not consistently receive email notifications on every update on Jira
Asked by TaxAssuranceDirect:

I receive email notifications for every updates made in Jira but my members don't receive notifications consistently. Below is the notification scheme i am using. We are using a free Jira account.

![notif scheme.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/150005iD6DECB883B9F8C67/image-size/large?v=v2&px=999 "notif scheme.JPG")


Answers:
author: Tansu Akdeniz
body: Hi [@TaxAssuranceDirect](/t5/user/viewprofilepage/user-id/4464135)

According to the notification scheme, any user who has an application access to Jira software will receive e-mail from any event in associated projects. Please check the memberships of these users.

Are the unsent e-mails related with current user changes? When you go to Profile -\> Personal Settings, there is configuration below. By default, you don't get email for your own changes.

![mail.png](https://community.atlassian.com/t5/image/serverpage/image-id/150015i3533E5CE256F6A3E/image-dimensions/241x168?v=v2 "mail.png")

comments: author: TaxAssuranceDirect
body: Hi Tansu,

Thanks for the swift response. I was able to check "You make changes to the issue on my profile" and created an issue to test if I will receive an email notification but no. Is this due to below notification displayed on my Jira account:

**Email notifications are off until 06/Jul/21**

You've sent the maximum number of notifications in 1 day for your plan. This limitation will be removed when you move to Standard/Premium (paid) plan after your evaluation period.

If yes, how many email notifications is the limit for free accounts?

Regards,

Sheila Balisnomo


author: Tansu Akdeniz
body: Since you have a free plan, there are some limitations. Please check [this link](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/) for further info. According to article:
> Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day.

You may use default notification settings to reduce the number of e-mails which notifies assignee, reporter and watchers. Your current setting sends e-mail to all users even user is not involved an issue.

Also check [this link](https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/) for comparison of Cloud plans.


Tags: free

jira-cloud
Is it possible to prevent the description field in a card being edited by members
Asked by Emma Johnson:

I would like to make sure that team members can't edit the description of a card. I don't want people to be able to edit what is there or indeed delete it completely by accident which has happened recently. But I do want them to be able to comment and to add attachments etc. I can't figure out how to do this. Or how to get back what has been deleted!!

Can you help?


Answers:
author: Iain Dooley
body: [@Emma Johnson](/t5/user/viewprofilepage/user-id/4463982) you can't prevent them from editing it unless you have the board as team viewable and then only allow them to comment (ie. no attachments, no creating cards, no moving cards ... ) but you can recover a previous version of the description:

<https://help.trello.com/article/783-recovering-the-description-of-a-card-that-has-been-changed>

comments: author: Emma Johnson
body: Thanks for that. It does seem crazy that there isn't an option for admin to be able lock the description. It seems totally logical for team members to be able to see instructions that the can't change and for them to then be able to add attachments and comments.

I share boards with clients and I sure as heck don't want them to be able to change the instructions but I do want them to be able to upload content and comments in response to those instructions.

I would also like the option to be able to lock the to-do's so that they can't be changed too but can still be checked off as complete.

It seem crazy to me that all fields are essentially a free for all!


author: Iain Dooley
body: [@Emma Johnson](/t5/user/viewprofilepage/user-id/4463982) For full board members, the only restrictions are on closing and renaming the boards, and inviting others to the board.

You can have Observers who can comment, vote and download attachments, but not add attachments or move cards or check off checklists.

You can also have workspace viewable boards so members of your workspace are essentially like Observers, and then disable "self join" so they can't join.

But you can't hide individual elements or restrict access to elements for anyone who is a full member.

You can provide a certain amount of protect against accidental edits using a template board and an API function that will detect a change in the description and reset it to the original value from the template board. You could also create automations that would allow people to interact through comments, for example your clients could paste a link to a file in Dropbox or Drive and then you could automatically attach that link to the card.
I want to change panel title size.Please guide me
Asked by Kavya Shankarappa:

I have added a Panel Macro,but title width is too big.How to reduce height and width


Answers:
author: Benjamin
body: [@Kavya Shankarappa](/t5/user/viewprofilepage/user-id/5041265) - There is no option to change sizing for the panel macro this includes the title portion.

You can use some like page section to reduce the panel width. Here's a guide on how to do that:

<https://confluence.atlassian.com/doc/page-layouts-columns-and-sections-275188613.html>

-Ben
how to do a create parent page
Asked by Anthony Grubbs:

How do I create a parent page?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Anthony Grubbs](/t5/user/viewprofilepage/user-id/5041201) ,

you can create a page and then move it in your desired position through reorder pages (<https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/>)

Fabio


author: Rilwan Ahmed
body: Hi [@Anthony Grubbs](/t5/user/viewprofilepage/user-id/5041201) ,

When you open a space and then click on "Create" button in the main menu, by default the new page is created under the last page you had opened.

To avoid this, when you click on Create button, you can see action menu (3 dots) near the Close button. Click on it \& then click **Move.** Here you can select under which parent page you need the new page to be created or**No parent** .   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/218135i651870E693FB955B/image-dimensions/254x124?v=v2 "image.png")

Suppose if any pages you want to move away from one of the parent pages, then you can go to**Space settings --\> Manage page --\> Reorder.**

**Please note about required permisisons:**

To move page in current space, you need

* permission to **View** content in the space

* permission to **View** any page or pages you want to move

* permission to **Add** pages in the space

  * If you don't have the add permission, the **Move** option won't appear in the menu.

* permission to **Delete**pages in the space

  * You can move any pages you created yourself if you have the **Delete Own** permission.

This is a good read to know more about move, copy: <https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/>


author: Nic Brough -Adaptavist-
body: You just create a page.

There's no way to create child pages without a parent page, so every page you create is automatically a parent page.

It is possible to remove a parent page and not kill off its child pages, but if you do that, the child pages simply move to the root of the space, and to create a new parent page for them, you just create another page.

I think when you want to look at is creating a page in the right place and then simply moving all your archive pages underneath it (probably most easy to do from space-admin -\> content -\> page tree)


Tags: cloud

confluence-cloud
Turn SQL output in a confluence table to a different view
Asked by Carla Valdegas:

I like to use the output of my SQL query table on a conference page to display a different view instead of a table. Do you use CSS code? I am using ScriptRunner macro.


Answers:
author: Benjamin
body: Hi [@Carla Valdegas](/t5/user/viewprofilepage/user-id/3104512) ,

ScriptRunner is one way of doing it. There's a number of add-ons that helps display SQL data in confluence as well in the market place. For example, this one below:

[https://marketplace.atlassian.com/apps/225/sql-for-confluence-pro-edition?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/225/sql-for-confluence-pro-edition?tab=overview&hosting=datacenter)

-BEn

comments: author: Carla Valdegas
body: I would like to create a ScriptRunner macro to display employee profiles on a confluence page that connects to a SQL database. There is a macro called Profile List but don't see where you can pull employee data from SQL. Do you have any examples? Really appreciate it. Thanks!


author: Benjamin
body: Just in time. Adaptavist ScripRunner has posted an example in their library:

<https://library.adaptavist.com/entity/display-sql-results-from-an-external-database-macro?_ga=2.80182935.1498145943.1664401883-1216766160.1598983343>

This should get your what you need.

-Ben


author: Carla Valdegas
body: Thank you Ben! I was able to display SQL employee data into a table in confluence earlier using Scriptrunner. What I would like to do is to be able to make the employee name clickable and display a dialog box that contains the employee information like location and department with a few icons for email, phone, and chat. Can I do that with Scriptrunner? Thanks so much for your help! Carla


Tags: confluence-server

server