youngmon/atlassian-qna huggingface dataset:
How can we make support tickets visible for main support contractor and subcontractor as well?
Asked by Annam?ria SZIT?S:

Hello!

We have several distinct support clients within the company, and the above question comes from one of them. The client currently sees the support tickets they have submitted, as well as those handled by their subcontractor. Now, the subcontractor wishes to have the same visibility but in reverse; they want to see all support tickets, regardless of whether they were submitted by the client or themselves. Therefore, how can we implement a solution to allow the subcontractor to view all support tickets or, if you prefer, both support queues?

I appreciate the time you will take to consider this matter.

Have a nice day!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Start with a look at what types of users you have and where your clients and sub-contractors fall. There are three to look at here:

* Customers: can raise, view and track requests
* Agents: can work with requests and the issues behind the requests in full
* Jira users (usually developers), can see and comment internally on the issues (and see the requests in front of the issues), but not do much else with them (comments that go to the customers, log work, transition or edit issues, etc)

Note that you can have different people in these roles in different JSM projects - I am an agent in a couple of ours, a developer in many others, and only a customer in a few more.

I suspect you need to make your sub-contractors developers in the projects they want to see, but you'll need to validate that that is really what you want here.


author: Marc - Devoteam
body: Hi [@Annam?ria SZIT?S](/t5/user/viewprofilepage/user-id/5388960)

Welcome to the community.

What steps have you taken to show your client al their tickets, are they granted a JSM license, have you used organisations?

What is the setup of your project like.

More information is really appreciated as now JSM project within a company is the same as another company.


author: Joseph Chung Yin
body: [@Annam?ria SZIT?S](/t5/user/viewprofilepage/user-id/5388960) -

I agreed with both [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) and [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) suggested and things that you need to evaluate.

If you can provide us with more details as asked by them, then we can further assist you on your issue ask.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


author: Marcus Jones
body: [@Annam?ria SZIT?S](/t5/user/viewprofilepage/user-id/5388960) - Just create an automation that adds the subcontractor as a request participant. Whatever request they are added to as a participant they will have visibility in. If you have premium, you could also use Organizations to do the same thing.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to integrate JSM with JSM of two different sites
Asked by bhanu teja:

How to integrate JSM with JSM of two different sites


Answers:
author: Syed Majid Hassan -Exalate-
body: Hi Bhanu,

This is Majid @ Exalate.

You can integrate 2 different Jira sites using an integration app like [Exalate](https://marketplace.atlassian.com/search?query=issue%20sync). But the nuances of which tool to use and how to implement it depends on the use case at hand.

Please let me know if you need any help here.

Thanks

Majid


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

What do you mean by "integrate"? What are you hoping your "integration" will actually do?


Tags: cloud

jira-service-management

jira-service-management-cloud
Cannot find bitbucket 8.2 Windows installer
Asked by Steve Gjerdingen:

Hello Atlassian,

I tried to upgrade Bitbucket tonight but could not find an 8.2 Windows installer. Does this exist?


Answers:
author: Christian Glockner
body: Hi Steve,

Starting with version 8, Bitbucket Server no longer supports Windows, that's why you can't find an installer.

Cheers,

Christian

Premier Support Engineer

Atlassian


Tags: bitbucket-server

server
Changing the branching model setting
Asked by Andrew Liew:

In the typical setting of branching model, we have Development branch named "dev" and Production branch "master".

When creating a new branch (feature ) in a dialogue, the field "From branch" is defaulted to "dev". Our work flow requires the team to use "master" branch when creating a new branch (feature). The developers have user problem that they forget to change from "dev" to "master".

I have changed the branching model Development branch from "dev" to "master". So we would have Development and Production branch pointing to "master". With this setting, when creating a new branch (feature) in a dialogue, the field "From branch" is now defaulted to "master".   

Question : If I were to apply the setting, would this affect/changes the existing git operation (pull request, merge, creation, update, etc)?


Answers:
author: Syahrul
body: Hey [@Andrew Liew](/t5/user/viewprofilepage/user-id/4768350)

G'Day!

I believe this will not affect any existing git operation.

The thing that will change will be on the branch and pull request creation, as it will point to the new development branch you configure.

Cheers,  
Syahrul

comments: author: Andrew Liew
body: Thanks for your reply.


Tags: bitbucket-cloud

cloud
File Name too long while source checkout task.
Asked by Aditya Raj Verma:

File Name too long error while source checkout task.


Answers:
author: Nic Brough -Adaptavist-
body: The obvious answer - use a shorter name (it's probably the full path, not just the name of the file)

But we can't really help you much more with this problem, there's no information on what you were doing, the full error message or any context about where it appeared.


Tags: bitbucket-cloud

cloud
Not able to change my password
Asked by Pinky Pal:

Hi,

I forgot the bitbucket password, but when I tried forgot password.

We've sent you a verification email.

We sent a recovery link to your email address:

example@example.com

but I am not receiving any mail.

How to reset my password?

I want to pull a repository from the account


Answers:
author: Syahrul
body: Hi [@Pinky Pal](/t5/user/viewprofilepage/user-id/4334125)

G'Day!

Have you checked your Spam or other folders in your mailbox just in case the email was redirected?

If yes and you still can't locate the email please let me know I can help raise a support ticket to investigate further.

Cheers,  
Syahrul

comments: author: Pinky Pal
body: [@Syahrul](/t5/user/viewprofilepage/user-id/744536) : Not received anywhere. Please help me.


author: Syahrul
body: Hey [@Pinky Pal](/t5/user/viewprofilepage/user-id/4334125)

Noted, I have created a support ticket on behalf of you and will continue the investigation there.

Cheers,  
Syahrul


author: Pinky Pal
body: Any update [@Syahrul](/t5/user/viewprofilepage/user-id/744536) ?


author: Syahrul
body: Hey [@Pinky Pal](/t5/user/viewprofilepage/user-id/4334125)

Can you view the ticket [here](https://getsupport.atlassian.com/servicedesk/customer/user/requests?status=open) and respond to my query there?

Thanks,  
Syahrul


Tags: bitbucket-cloud

cloud
How do I remove LFS from a repository?
Asked by Michael Holmes:

I am using a Bitbucket repo (containing a Visual Studio Solution) that has LFS enabled, but I don't believe it needs LFS.

I've checked in Repository Settings \> Git LFS and it lists a single entry - the 'bin' folder. As I believe is normal in a Visual Studio project, the bin folder is not part of the repo

How do I remove the LFS please?


Answers:
author: Syahrul
body: Hey [@Michael Holmes](/t5/user/viewprofilepage/user-id/550849)

G'Day!

If you wish to delete the LFS file in your repository, navigate to the Repository settings \> Git LFS and click the "..." drop-down on the right side of the files, then click Delete files.

This will delete the LFS files from your repositories, but if you have the features enabled locally and track, it may re-upload the files in the future. So please ensure the files are not tracked in your .gitattributes

You can also untrack the files with the following git commands:

    git lfs untrack "<pattern>"

I hope this helps.

Cheers,  
Syahrul

comments: author: Michael Holmes
body: Many thanks Syahrul!


author: ahmed.sobhy
body: how to delete multiple files though? it is unpractical to click on each file and delete it manually from the settings


Tags: atl-gruland

bitbucket-cloud

cloud
How to disable running custom pipelines for non admin users?
Asked by Matija Varjacic:

Hello. Is there a way to disable running custom pipeline for certain user groups?  
Can we disable the "Run pipeline" button for certain user groups?  
![disablePipes.png](https://community.atlassian.com/t5/image/serverpage/image-id/204014i5288FC0941BD97CC/image-size/large?v=v2&px=999 "disablePipes.png")  

<br />


Answers:
author: Ben
body: Hey Matija,

Welcome to the Bitbucket Cloud community! :)

We have a feature called Deployment Permissions available to Bitbucket Cloud Premium users to prevent non-admins from deploying to certain deployment environments. From the Deployments settings menu this can be enabled, the user will be able to run the pipeline - however, with admin restrictions in place, a deployment by a non-admin is automatically paused and can only be resumed by an administrator.  
You can then specify that only certain branches are able to deploy to this environment as well:  
<https://bitbucket.org/blog/deployment-permissions-now-available-in-bitbucket-pipelines>  

Unfortunately, at present, there is no way to restrict non-admin users from running pipelines entirely as stated in your query. As long as the user has write access, they will be able to run pipelines. I have raised a feature request on your behalf to our developers - feel free to "Watch" this for future updates:

<https://jira.atlassian.com/browse/BCLOUD-21989>

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: Matija Varjacic
body: Thanks Ben!


Tags: bitbucket-cloud

cloud
Difference In JIRA velocity and Great gadget velocity
Asked by Saratbabu Ginjupalli:

what business logic is being used in it but we are getting the Difference In JIRA velocity and Great gadget velocity


Answers:
author: Nic Brough -Adaptavist-
body: My guess is that you've enabled "include sub-tasks" in the configuration of the gadget.

This is actually a bug in the gadget - you don't calculate velocity on non-sprint items such as sub-tasks, so it shouldn't really have the option to do it. (Equally, you shouldn't be putting sprint estimates on non-sprint items)


author: Saratbabu Ginjupalli
body: Can any body tell me what is the business logic for the difference.


Tags: bitbucket-cloud

cloud
Azure app service in Deployment Center integrated bitbucket code changes not reflecte.
Asked by Naresh kovvuri:

I have created Azure app service in Deployment Center integrated bitbucket i have assign Organization, Repository and Branch every thing but problem is when the bitbucket code is change or modify Azure app service not reflected. please give me suggestion how to deploy automatic way.


Answers:
author: Theodora Boudale
body: Hi [@Naresh kovvuri](/t5/user/viewprofilepage/user-id/4976957),

Since this integration is built by Azure and configured in Azure portal, I would suggest reaching out to the support team of Azure for assistance with this issue.

We don't have any access to Azure Deployment Center for Bitbucket customers, but the Azure support team may have access to logs that can help to troubleshoot this issue.

Kind regards,  
Theodora


Tags: azure

bitbucket-cloud

bitbucket-pipelines

cloud
How to tell self hosted Windows pipeline runner to skip the cleanup routine of a build step
Asked by Video Guy:

I am troubleshooting a git issue with self hosted runner on windows. I feel it is lot easier if the runner leaves behind cloned dir as it is instead of cleaning it up.

Wondering if there is any YML directive or some other setting to tell runner to disable cleanup step.

Thanks


Answers:
author: Ben
body: G'day!

At the end of each step in a pipeline, the runner automatically cleans up build directories (folders) before running the next step. If the runner can't perform this cleanup, it will enter an **Unhealthy** state and this can prevent Pipelines from being able to execute.

For this reason, I am unaware if it is possible to disable the clean-up step on a build within runners as this would not be recommended.

We have documentation outlining how to check the log files for Windows Runners available at the following link - this way you can check to see any errors which are encountered during the build:

<https://support.atlassian.com/bitbucket-cloud/docs/troubleshooting-runners/>

I have reached out to our developers accordingly to see if/how this can be configured and will get back to you once I hear from them.

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: Ben
body: Hi again,

I've been informed that this is not possible - however, some ideas for a workaround are:

* Add a "sleep" command in the script to give you sufficient time to navigate to the folder and copy it manually to another location
* If the runner enters "UNHEALTHY" state, simply restart the runner which should bring it back online

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

yml
Bitbucket Pipelines not working for public or private docker images
Asked by Logan Caraway:

I want to set up pipelines for building an application. I built a custom container for the build but can't pull the container (public repository). I am using a basic pipeline that just pulls a container and echos just to get it working. It works for all of the docker official images, but fails to pull any public or private images (not just mine). The tutorials on this seemed straight forward and I can't see where it's having trouble. The bitbucket repository that this is in is private.

In the bitbucket-pipelines.yml file, below is the only thing not commented out. I have changed no flags in the reposity, so if there is a hidden setting, I haven't changed it. This code works if I use "image: debian", but not when I use "image: arm32v7/debian" (this is the base for my custom container, but I have been testing with this to prevent the issue being a personal repository setting).

image: arm32v7/debian

#options:  
# docker: true

pipelines:  
default:  
- step:  
name: 'Container Verification'  
script:  
- echo 'Opened correctly'  
The above .yml file fails. Is there a setting or code that I need to add to be able to pull public images hosted on the docker website?


Answers:
author: Natalia Chernova
body: Hi [@Logan Caraway](/t5/user/viewprofilepage/user-id/4966317)

Using arm only docker images as build env is not currently supported.

Kind regards,  
Natalia


author: Dam
body: Hi [@Logan Caraway](/t5/user/viewprofilepage/user-id/4966317)

Here is the doc about using Docker images as build env for your pipeline:   
<https://support.atlassian.com/bitbucket-cloud/docs/use-docker-images-as-build-environments/>

Depending on your case, there is an associated config to do... If your image is public on the Dockerhub you can use:

```
image: account-name/image-name:version
```

To help you validate your Yaml file online, Atlassian provides a great website for that also, I want to share the link with you cause it's a very useful tool and not so much people knows it: <https://bitbucket-pipelines.atlassian.io/validator>

I hope this helps a bit.

Cheers,  
Dam.


Tags: atl-pipelines

bitbucket-cloud

bitbucket-pipelines

cloud

container

docker

image

private

public
Not able to remove admin from Users on plan on bitbucket
Asked by Rama Rudraraju:

Administrator that created our bitbucket workspace and account initially is leaving. We are trying to remove access for him in bitbucket. We navigated to "Workspace Settings" on Bitbucket and then to "Users on Plan". But, we are not able to remove the account. We click on Remove (X button) on "Users on Plan" but nothing happens, we continue to see their account. We see a message: "As an admin of this workspace, \<User Name\> has direct admin access to all repositories.". How do we remove this user ?


Answers:
author: Ben
body: Hey Rama,

Welcome to the Bitbucket Cloud Community! :)

We are not able to resolve workspace ownership disputes when the request is made by a user who does not currently have ownership of the workspace, this is due to our security policies protecting user-generated content.

The workspace which you have specified is a personal workspace, this means that the workspace belongs to a singular user and therefore this user cannot be removed from the workspace unless the primary email address (used for login purposes) associated with the workspace is changed.

As a personal workspace is only tied to a single user and their associated Atlassian account, this will mean the new owner of the workspace must not already have an existing Bitbucket Cloud account - the email address associated with the Atlassian account will become the primary email address for the workspace.

Therefore, to resolve the issue:

1. You will first need to re-enable the user's email account (if it is disabled) or reset the password to gain access to the workspace by logging in using this email account.
2. Once you have gained access to the workspace, you must then create an Atlassian account (NOT a Bitbucket Cloud account):   
   <https://id.atlassian.com>
3. Once the Atlassian account is created, you can then add this account as an email alias on the workspace:   
   <https://support.atlassian.com/bitbucket-cloud/docs/set-email-aliases/>
4. Once the email alias has been added, let me know and I can change this to the primary email address and de-associate the previous user so that they may be removed from the workspace

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
What does error "Result=52 The remote end hung up unexpectedly" after Git Pull mean?
Asked by jdonovan:

Hello everybody,  
I'm attempting to pull code from a bitbucket repo.  
When running a simple git pull command, I'm prompted for my BitBucket credentials  
After entering my credentials I run into this error:  

"Error: RPC failed; result=52, HTTP code = 0  
fatal: The remote end hung up unexpectedly"  

<br />

I'm certain the remote origin URL correctly points to my bitbucket repo.  
I'm also certain my bitbucket credentials are correct.  

From what I've seen in other forums, one accepted answer suggested this error stems from internal bitbucket server errors. Could that be?  
Has anyone here run into this error before?   
Any advice or suggestion is greatly appreciated! Thanks in advance!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I'm afraid your other forums are probably wrong. This error is usually caused by hosting large files in git, ones that are too big for the buffer. You can also get it if the remote git repository is slow (often down to network slowness) and can't deliver the file in time.

Try increasing the size of the git buffer -

    git config http.postBuffer 520000000


Tags: git

pull-request
List of files in a branch via Atlassian Python API
Asked by Rob Lamb:

Hi all,

I am connecting to our internal bitbucket server via the Atlassian python API.

I can get a list of projects, repos and branches. But to call "get_content_of_file" it appears I need explicit file names (with their path in the branch/repo).

I don't see an API call in the Atlassian Python API to get a list of files in a branch.

Is there a way to do this or do I need to switch to the REST API?

Thanks!

--Rob


Answers:
author: Gonchik Tsymzhitov
body: Hi [@Rob Lamb](/t5/user/viewprofilepage/user-id/4973285) ,

as remember it's not possible yet, if it's actual please raise ticket in the repo of wrapper

if you fixed, I will be happy to merge your code


Tags: bitbucket-server

server
Good afternoon, how to fix this situation, I want to make git push origin main
Asked by Vasya:

Enter passphrase for key '/c/Users/admin/.ssh/id_rsa':  
Unauthorized  
fatal: Could not read from remote repository.

Please make sure you have the correct access rights  
and the repository exists.


Answers:
author: Hana Ku?erov?
body: Hi [@Vasya](/t5/user/viewprofilepage/user-id/4977031) ,

welcome to the Atlassian Community!

Are you sure you are entering the correct password?


Tags: bitbucket-cloud

cloud
Not able to receive 2 factor authentication email message
Asked by Anup Sheth:

Hi,

I have tried to set up 2FA but on success page it says I should be getting an email which never arrives. This is blocking me performing work.

Regards,

Anup


Answers:
author: Ben
body: Hey Anup,

Welcome to the Bitbucket Cloud Community! :)

I have checked your workspace in the backend and can see that 2FA is already enabled on your workspace - were you still needing assistance or has this been resolved?

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
It looks like you don't have permission to access your Jira site.
Asked by ivancap:

When I try from my account to get into Jira issues I get this message:

### "It looks like you don't have permission to access your Jira site." {#toc-hId-1946145103}

I've already worked some time ago with the issues... so why not it is not working anymore?

Thanks

Ivan C.


Answers:
author: Nic Brough -Adaptavist-
body: You'll need to talk to your administrators - it looks like your permission to use Jira has been removed.


Tags: bitbucket-cloud

cloud