youngmon/atlassian-qna huggingface dataset:
Multiple Linked issues fileds show up in JQL
Asked by Yuliia Vyborova:

Hello!  
When I search for Linked Issues field in JQL, I see 4 equal options and every time I need to check which of them is the one I am looking for (3 shows blank fields and 1 is the correct field). See screenshot of fields. I am Jira Admin in our org, how can I fix this and either remove those options or hide from search? thanks!

![Screenshot 2024-07-16 at 4.24.49?PM.png](/t5/image/serverpage/image-id/335882iC9807A6AFB92C1B6/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 4.24.49?PM.png")


Answers:
author: Kelly Arrey
body: Hi [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151) [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) This may be related to Jira Product Discovery? [I posted about this last year.](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/quot-Linked-Issues-quot-vs-quot-Linked-issues-quot/qaq-p/2557399) No satisfactory response from Atlassian.


author: Nikola Perisic
body: Hello [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151)

There is a big possibility that one is a system field while others are custom fields. You can go to Settings \> Issues \> Custom fields and search for Linked issues. Double check the type of the custom field and also on which screens they are applied to.

comments: author: Yuliia Vyborova
body: there are no custom fields with Linked Issues name (see screenshot). And there is only one system field Linked Issues.

![Screenshot 2024-07-16 at 5.07.33?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335896iB56FE8A6772F44A9/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 5.07.33?PM.png")

![Screenshot 2024-07-16 at 5.06.01?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335895iC8E993D2C456610B/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 5.06.01?PM.png")


author: Yuliia Vyborova
body: Hello [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) ! I can't find any custom fields or system fields with Linked issues name - where else can I search? Can those fields be from projects other than Jira Software? If yes, they all should be listed in Issues settings I think.


author: Nikola Perisic
body: Hi [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151) , yes you are correct. All of the custom fields should be shown under the same roof which is Custom fields. This is not an expected behavior indeed.


author: Yuliia Vyborova
body: got it, [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) what would you suggest to do in this case? Where I can raise a ticket?


author: Nikola Perisic
body: Hi [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151) , you can raise it here: <https://support.atlassian.com/contact/#/>


author: Yuliia Vyborova
body: thanks [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) !


Tags: cloud

jira-cloud
Granting watching options to specific users in Jira
Asked by Leon Gumba:

Hi everyone!  

So here's the situation. We have a Compliance Jira project in our cloud instance, and it has pretty strict permission rules. Basically, only the members of the Compliance department group can access this project, create issues in it, leave comments, etc.  

But now they have reached out to me and told me that they have created a few new issues and they need input from some people from other departments, and those people obviously don't have access to the Compliance project as I stated before. They can't see the project and can't see those issues but they are expected to work on them.  

What is the best way to grant permissions to those users from outside of the Compliance department so that they can only access those issues where their input is needed? I can't add them as Watchers because they don't have the "Browse Projects" permission. And if I grant them that permission, all of the issues will be open to them, which the Compliance team obviously wants to avoid.  

How do I manage this?


Answers:
author: Mikael Sandberg
body: You need to implement an issue security scheme with two levels, one that allows users not from the compliance team to view and comment on specific issues and the second one that is set on issues that only the compliance team should have access to. Once you applied the security levels to all issues you need to open up the project so the external users can browse and at least comment on issues. By doing this the external users will have access to the project, but will only see issues that have the external security level set on them. Have a look at this [KB](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/) for more information.

comments: author: Leon Gumba
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) hey there! Thank you very much for your response!  

So, let's play out a scenario right here. Let's say there are currently 100 issues in the Compliance project. 10 of those need input from people outside the Compliance department. I need to create 2 issue security levels like you said, right? One for the Compliance team only and another that includes both the Compliance team and the external group. Then, I need to bulk change all the issues and apply the first security level to the 90 internal issues and the second level to the 10 external issues? Am I getting it right?  

And after that I also need to grant those external users the "Browse Project" and "Add Comment" permissions like you mentioned.


author: Mikael Sandberg
body: Yes, that is correct. And what you can do in the issue security scheme is set the internal level as the default and then on the issues that need external input you can manually change the security level.


author: Leon Gumba
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) amazing, thank you! Will be doing that.


Tags: cloud

jira-cloud
How to convert between Scrum and Kanban projects
Asked by Charlie_Richarson-consultant:

I have inherited a project which does not seem to be Kanban (since there is no Kanban Board link on the left) and does not seem to be Scrum (since there is no means to start a sprint), see screenshot. Can I convert this into a Scrum project?

![Screenshot JIRA.png](/t5/image/serverpage/image-id/335876i129BE8CB15DC42B6/image-size/large?v=v2&px=999 " Screenshot JIRA.png")


Answers:
author: Mikael Sandberg
body: Hi [@Charlie_Richarson-consultant](/t5/user/viewprofilepage/user-id/5543976),

Welcome to Atlassian Community!

The project is a team-managed Kanban project, and in order to convert it to a Scrum project you have to go to Project settings \> Features and turn on the Sprints feature.


Tags: cloud

jira-cloud

kanban

scrum
No backlog and roadmap on jira
Asked by Olaide Bello:

I can't find backlog and roadmap on my jira home page. I am on the team-managed project and using the cloud 30 days free version. I'm new to jira and would need to practice


Answers:
author: Trudy Claspill
body: Hello [@Olaide Bello](/t5/user/viewprofilepage/user-id/5545187)

Welcome to the Atlassian community.

Navigate to Project Settings / Features and turn those features on.

![Screenshot 2024-07-16 at 8.47.34?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335925i6A5B8169EBC0FD53/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 8.47.34?AM.png")


Tags: cloud

jira-cloud
Is there a way to make the systemfield Assignee hidden for a certain issue type?
Asked by Gisela Lassahn:

Is there a way to make the systemfield Assignee hidden for a certain issue type?

I tried it with a ScriptRunner Behaviour, but the usual ways which work with customfields don't seem to work with this systemfield (neither with using the "Hidden"-slider nor by "setHidden" in an Initialize Script) though you don't get any error when trying it.


Answers:
author: Nicolas Grossi
body: [@Gisela Lassahn](/t5/user/viewprofilepage/user-id/3045010) I think that this is not possible currently as built in feature.

Nicolas


Tags: data-center

jira-data-center

jira-server

server
How to enable Sprint drop in Active sprint
Asked by Shohan Gunasekara:

I have 2 active sprints in Jira board but when I go to Active Sprint it doesn't show me the sprint drop down to select a specific sprint board. How to enable it?


Answers:
author: Trudy Claspill
body: Hello [@Shohan Gunasekara](/t5/user/viewprofilepage/user-id/5545160)

Welcome to the Atlassian community.

Can you please provide screen images showing the Backlog for this board, showing the two sprints are active, and another showing the Board view for the board to show that the sprint pull-down is not present? You can obscure the details of the issues.


Tags: cloud

jira-cloud
How to bulk modify start and due date while keeping issue hierarchy
Asked by Dean Shandler:

Hello,

I have the following situation:  
IssueA blocks IssueB block IssueC - all three issues have their own start and due dates.

Obviously the start date of issueB comes after the due date of issueA and so forth.

I saw that I can go and drag the IssueA in the timeline and it automatially changes the start date to the selected place in the timeline while also changing the due date respectively.

I'd like to be able to drag that issue and have Issues B and C change their start/due date respectively as well.

Can this be done without going maunally inside each blocked issue and changing them?

Seem like common useful feature.

Here is a visual example:

![image.png](/t5/image/serverpage/image-id/335872i3F046E078FBE78CA/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Meital Koren
body: following !


Tags: cloud

jira-cloud
Configuring Dependent Issue Target Start Dates in Jira Roadmap with Block Dependency
Asked by Kevin Lu:

Dear Jira Experts,

Thank you for reading this question. Would it be possible to configure the Jira Roadmap (under Plans) or Jira issue that suppose we have 2 Jira Issues, A and B, and B's block dependency is set to A so that A has to completed first for B to start and when A is marked Resolved or Done, then B's Target Start date in Roadmap is set to the day that A is marked Resolved or Done?

For example, in the below screenshot, we have Issue 25 (red box) and Issue 24 (blue box). Suppose 24's block dependency is 25, is there a way to configure so when 25 is marked Done, 24's Target start date is automatically set to the day 25 is marked Done?

Thanks!

Kevin

![Screenshot 2024-07-16 at 8.10.07?AM copy.png](/t5/image/serverpage/image-id/335869i667DDC18A294ED4F/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 8.10.07?AM copy.png")


Answers:
author: YY Brother
body: Hi [@Kevin Lu](/t5/user/viewprofilepage/user-id/5403433)

I think you may need an automation rule to update the start date of blocked issue (e.g. 24) when the blocking issue (e.g. 25) is transitioned to Done status.

Hope it helps \& Thanks,

YY?


Tags: cloud

epic

jira-cloud

plan

roadmap
Sprint cannot be completed as there are incomplete Story
Asked by SAzaruddin_mp:

![Screenshot 2024-07-16 155643.png](/t5/image/serverpage/image-id/335870i45F9271F49350CD9/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 155643.png")


Answers:
author: Rilwan Ahmed
body: Hi [@SAzaruddin_mp](/t5/user/viewprofilepage/user-id/5356177) ,

Open HUB-4823 and Resolve all the subtasks under that.


Tags: cloud

jira-cloud
How to set default priority for each issue type in JIRA Project?
Asked by M Sunil Kumar:

Hi,

I need default priority for our Oncall issue type should be P2. default priority for our Production Incident issue type should be P0.

Is it possible!

Regards,

Sunil Kumar M.


Answers:
author: Rilwan Ahmed
body: Hi [@M Sunil Kumar](/t5/user/viewprofilepage/user-id/5338445) ,

This is **not** possible in native jira. We can only [setup priority scheme](https://confluence.atlassian.com/adminjiraserver/defining-priority-field-values-938847101.html) to a project and make one priority as default. This will be applied to all issue types in the project.

comments: author: M Sunil Kumar
body: Is it possible with JIRA automation?


Tags: jira-server

server
Selected checkbox is missing in a filter view
Asked by Karina Paula-Freimane:

Hello, one of my colleagues noticed, that previously when you go to Issues and search for any issue, there was build-in first column. Is was checkbox for selection.  
Now it is gone and we could not find a way how to put it back.   

Jira Product discovery has this build-in checkbox. You could select as many Ideas you wish and archive them or delete.   

How to reach this function in Jira?


Answers:
author: Trudy Claspill
body: Hello [@Karina Paula-Freimane](/t5/user/viewprofilepage/user-id/5329037)

Can the other user provide a screen image showing what they see?

In my experience I have not seen a check box for selecting issues in the issue search available from the Filters menu / View All Issues page. How is the user access the search screen?


Tags: checkbox

cloud

jira-cloud

selected
Restricting issue type creation in workflow
Asked by Weronika Ociepka:

Hi All

There were several post on this but I have not found a fix right for me so far.

I have a project with 2 different workflows and different issue types associated to each. For one workflow and particular issues I want to restrict issue creation for Team Members only.

I am looking for the solution for this, can that be done on a workflow level or issue types? I was thinking on validators or behaviors with script runner but not sure how to set up it and where. Admin access and I am in cloud JIRA.

Help please :)


Answers:
author: Maciej Dudziak _Forgappify_
body: Hi [@Weronika Ociepka](/t5/user/viewprofilepage/user-id/5455187)

It is possible with apps providing Jira expression-based validators. I answered a similar question here: <https://community.atlassian.com/t5/Jira-questions/Re-Re-How-to-restrict-user-group-to-create-certain-issu/qaq-p/2667835/comment-id/1008267#M1008267>

I hope it will help.

Cheers

comments: author: Weronika Ociepka
body: Thanks, it is helpful


author: Nikola Perisic
body: Hello [@Weronika Ociepka](/t5/user/viewprofilepage/user-id/5455187)

For something like this you would need the JWME application that needs to be applied to the validator of your workflow (Create transition). When you are adding the validation you need the Creator field to be select to be one of the groups where your team members are.

For example:

![Screenshot 2024-07-16 at 13.58.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/335866iE2FB963E9EB01DF4/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 13.58.07.png")

For error message, you can write anything you want.

comments: author: Weronika Ociepka
body: Thank Nikola I can try with this but was also thinking about using script runner without creating new fields.


author: Marc - Devoteam
body: Hi [@Weronika Ociepka](/t5/user/viewprofilepage/user-id/5455187)

This can't be done.

Permissions can only be doen via the permission scheme. Any issue type used in a project can be used by any user, if granted the create permission.


Tags: cloud

jira-cloud
How to map users while migrating projects from One instance to other instance ( both -Data center)
Asked by IYTHA RAJESH:

Hi Community,

Recently I have migrated project by using configuration manager for Jira from one instance (Data center) to other instance (Data center). Issues along with attachments migrated successfully but users have not been mapped correctly as per the Target instance.

Here the source instance has different user name and target instance has different user name but the email ID for both instances are same. Before migrating the project we have added users into Target instance from Azure.

All the issues were mapped as per the source instance user names instead of target instance user names. Due to this users are unable to access the tickets/filters/boards.

Is there any way to map the users as per the Target instance while doing the migration or after. Please suggest.

Thanks,

Rajesh.


Answers:
author: Marc - Devoteam
body: Hi [@IYTHA RAJESH](/t5/user/viewprofilepage/user-id/5030964)

Hi

If I quickly go over the documentation, there are limitations.

"**User Management Normalization**

Jira users, groups, and roles are an integral part of the Project Configuration - permissions, notifications, workflows, etc. Any users, groups, and roles used in the project that you are attempting to move will be included in the project snapshot, and during deployment, Configuration Manager will attempt to create them on the target server\*. This will work for most cases but might have the following limitations:

* User with id *johnsmith* from the ***Source*** might already exist on the ***Target*** with a different id - *john.smith* or *jsmith,* for example. In this case, Configuration Manager will create a new user with id *johnsmith,* which won't be accurate.
* The user with id *johnsmith* from the ***Source*** and the user with the same id on the ***Target*** might be a different actual user. In this case, Configuration Manager will NOT create a new user with id *johnsmith,* which won't be accurate.
* The users will be created and will increase the user count, which might have license implications.
* The users/group creation might not be successful - due to the lack of a writable directory.

*As of version 4.1.1 and later Configuration Manager has the option to exclude changes in Roles on deployment, which means that users and groups referred to only by roles will not be created on the target server.*"

You might need to look into this.

Otherwise contact the vendor, on you issue, as this is related to their app


Tags: data-center

jira-data-center

jira-software
Is there a way to find out which external sites the app I'm using in my instance has access to?
Asked by Geethanjali Katagani:

Hi Team,

Just as the title says, I am trying to find a way to determine which external sites the application in my instance has access to and what information is being shared with these external sites.

Thanks,

Geethanjali


Answers:
author: marc -Collabello--Phase Locked-
body: Some apps list a partial list of their data egress. These lists are always partial, because once the data went to a data egress site, it can be copied further.

Your best bet is to look into the Terms of service of the apps you consider, and possibly ask the vendor.


Tags: cloud

jira-cloud
How can I drag and drop to reorder subtasks on a project timeline view while a filter is applied?
Asked by Thomas Radford:

See image.

![2024-07-16_11-21-33.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/335848iA132B368D7B86E71/image-size/large?v=v2&px=999 "2024-07-16_11-21-33.jpg")

I am attempting to make use of the Timeline view on one of my JIRA work management projects to visualize the activity of my sprint. I have filtered the view of the timeline to show only tasks where my IsInSprint (custom field) = Yes. (shown in orange)

I have two subtasks of issue PREF-75 (PREF-84 and PREF-85) that have dependencies to other tasks within my sprint, and are showing correctly on my timeline view. (shown in green)

However, I want to be able to drag and drop the subtasks to reorder the rows that are showing in my timeline. The timeline view allows me to drag and drop the TASKS, but not the SUBTASKS. (shown in red)

The help suggests that I can reorder tasks, and that the subtasks will remain connected to their parent. This is not true while the view is filtered.

[Edit and reorder issues on the timeline \| Jira Work Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-work-management/docs/edit-and-reorder-issues-on-the-timeline/)

I have been able to order my timeline to display as I want it to, by reordering the tasks around the fixed-position subtasks, but this won't work as my project expands, if I want to visualise subtask dependencies.

Is this intended behaviour? Or should I raise this as a bug?

Best Regards,

Tom.


Answers:
author: Marc - Devoteam
body: Hi [@Thomas Radford](/t5/user/viewprofilepage/user-id/3300677)

As stated in the documentation you linked.

"Select the issue name and drag it up or down to reorder it. If the issue has child issues, they'll remain with their parent issue. Your changes will be reflected in the board and list views as well."

So child issues will follow their parent and so can't be individually ordered on a timeline


Tags: cloud

jira-cloud
Auto trigger emails on creating JIRA in a project
Asked by Balaji K M:

Hi Team,  
I have a JIRA project created. On creating issues in that project, I want JIRA to auto trigger an email to my entire team along with the JIRA link. Currently I am able to auto add watchers and trigger emails, but the in the email I am not getting the JIRA link. Can someone please help me with it?  
Please note that I have the admin access for this project but the edit notification under Notifications from the side bar is not enabled by the company.


Answers:
author: Marc - Devoteam
body: HI [@Balaji K M](/t5/user/viewprofilepage/user-id/5387991)

Please provide the community with the automation rule details (screenshots, etc)

This will help community members to see what you currently have and try to achieve.

P.S.

In the email use the following option: \<a href="{{issue.baseUrl}}.{{issue.key}}" \>LINK\</a\>


author: John Funk
body: Hi Balaji,

Are you just using the standard Notification scheme emails for when a new issue is created? Or have you created an Automation Rule to send the email?

comments: author: Balaji K M
body: Hello [@John Funk](/t5/user/viewprofilepage/user-id/7148) , I am using Automation rule (Send email under new action)![New Action - send email jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/336008iDB1FE100A4581782/image-size/large?v=v2&px=999 "New Action - send email jira.png")  


author: John Funk
body: Okay, great. Please share your rule along with showing the details of the email text/body.


Tags: automation

email

email-this-issue

jira-software

jira-unknown-hosting-type
Bulk import JIRA URLs
Asked by sarah:

Hi,   

I have a list of Jira ticket URLs (eg,

<https://orgname.atlassian.net/issues/JIXX-5400>). Id like to import these tickets to Jira.  

I have over 200 URLs of these Jira tickets.

How can I do a bulk import?

Thanks


Answers:
author: Trudy Claspill
body: Hello [@sarah](/t5/user/viewprofilepage/user-id/5545008)

Welcome to the Atlassian community.

There is not a native tool where you can provide a list of issue URLs and get the data from those issues extracted and then pushed/imported into another Jira instance. Without third party apps, you would need to export the data for those 200 issues, and then execute an import process on the destination system.

With a third party app available on both the source and destination instances it might be possible to transfer the data in a different manner.

Do you want to import the data associated with those issues into a different Jira instance?

What data specifically are you hoping with be included in the import process (field data, history data, attachments, comments, ...)?

Are the issues from Company Managed or Team Managed projects?

Are they from Business/Work Management, Software, or Service Management projects?

Are you trying to import all issues into one project or into different projects in the destination Jira instance?

Are all the fields in the source data already set up in the destination Jira instance, with the same options/configuration?


Tags: cloud

jira-cloud