youngmon/atlassian-qna huggingface dataset:
Bitbucket Premium plan: got an email saying a 6th member can't be added
Asked by Marius Staub:

I received an email with the following content: "The \[team-name\] team recently had a request to add a 6th member but your Free plan only allows up to 5 so we were unable to add them. "

However, when I go to bitbucket.org -\> "Workspace settings" -\> "Plan details" it says (as expected): "You're on the Bitbucket 100 Users Premium (annual) plan."

Why did I get this email?


Answers:
author: Theodora Boudale
body: Hi Marius and welcome to the community!

Was this email sent to the email address of your community account that you used to make this post?

Does the \[team-name\] in the content of the email match the workspace id of your workspace on the Premium plan, or is it a different workspace id?

Kind regards,  
Theodora

comments: author: Marius Staub
body: Hi Theodora

Thank you for looking into this! Yes, the email was sent to the email address of my community account.

And yes, \[team-name\] matches the workspace id of the Premium plan.

Best regards, Marius


author: Theodora Boudale
body: Hi Marius,

I can see in our system the workspace on Premium plan that your Bitbucket account has access to. I can also see that

* Several invitations were sent from this workspace 4 days ago.
* Right now, the users on plan are less than 100 that the plan allows. I cannot see though if the number of plan users was different when you received this email and if you have since removed some users from the workspace.

My thoughts are that:

* either the plan users were on the limit when an invitation was sent, triggering this email (but with the wrong template about the Free plan)
* or there was an issue with our systems not syncing the billing plan properly (billing plan info is saved across several systems and there might have been a glitch where one system was not seeing the Premium plan)

I went ahead and triggered a manual sync for your workspace's billing plan. Can the users that you invited accept the invitations?

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Report for count of source files under different folder in a Bibucket repository
Asked by Jay:

Is it possible to fetch report for count of source files under different folder in a Bibucket repository? This is required as part of verification of counts after migration to Bitbucket.


Answers:
author: Aron Gombas _Midori_
body: There is no feature for that, but you could just:

1. clone the repo to your local filesystem
2. then count the files there
   1. *ls -l \| grep -v \^l \| wc -l*

If you have to do this for a large number of repos and dirs, it is super easy to write a shellscript that does a "git clone" then counts the lines and repeat that for each repo.

comments: author: Jay
body: Thank you for the answer Aron...this helps :)


Tags: cloud
Git Credential Manager for Windows Popups
Asked by Laisse Blizzit:

I recently changed the password on one of my github accounts, and right after, I've been getting plagued with popups trying to log into GitHub. I've tried clearing all the saved logins from both SourceTree \& windows Vault. I've tried uninstalling, removing everything from the sourcetree/atlassion appdata folders \& reinstalling, I've tried cloning a new version of the repo. I've tried restarting pc. I've tried installing the latest version of GCMfW. I've tried disabling the automatic remote checking of repositories in SourceTree. I've downgraded to SourceTree 1.9.9. Everything I've tried seemed to change nothing.

I decided to try \& download GitKraken to see if it has the same issue, however that works flawlessly right off the bat.


Answers:
author: minnsey
body: Hi  

Sourcetree relies on the Git and the Git Credential Manager (GCM) that is bundled with Git for Windows to handle credentials for Git actions. I believe GitKraken uses libgit2 and hence a different mechanism for managing credentials.  

There have been a few issues with the GCM recently. Can you try upgrading to the latest GCM by installing Git for Windows 2.20.1?

comments: author: Laisse Blizzit
body: That seems to have done the trick. Thanks buddy


Tags: github
How do I permanently remove very long commit message while trying to resolve conflicts?
Asked by Matt Fair:

When I do a very large merge the commit message lists every file being merged. This message becomes so large that you can't see the stage/unstage file frames and can NOT scroll the window. The only work-around is to highlight the entire commit message and remove it... this makes the stage/unstage frames accessible. BUT, once you perform some other operation (say, try to resolve conflicts on some files), the very large commit message returns. And this causes the stage/unstage frames to disappear. This happens EVERY time and is very frustrating and unproductive. I need help on this ASAP!!! Otherwise, this will literally take me hours to do a merge.


Answers:
author: minnsey
body: Hi  

We have a fix in the pipeline for the very large textbox obscuring the file listing. It should be coming in 3.1.  

I've created <https://jira.atlassian.com/browse/SRCTREEWIN-11299> to cover this, because I thin we still need to investigate the re-occurance of the message after you've edited it.

comments: author: Matt Fair
body: I'm looking forward to the fix in v3.1. Thank you for opening another JIRA defect for the reoccurring message after its been edited.
????????????WindowsPC???????????
Asked by ????:

??????????

?????????????????????????????OS:Windows7?PC?SourceTree???????????????????????

??PC????????????????????????????exe??????????????????


Answers:
author: Ai Hirama
body: ?????????????????????????

Sourcetree???????????????????????????????????????

1. SourceTree ???????????????????????????  
2. ???????????????????????????????????????  
%localappdata%\\Atlassian\\SourceTree\\accounts.json  
3. ???????????????????????????USER@DOMAIN.COM ???????? Atlassian Account ???????? email ???????????????

```
[
 {
 "$id": "1",
 "$type": "SourceTree.Api.Host.Identity.Model.IdentityAccount, SourceTree.Api.Host.Identity",
 "Authenticate": true,
 "HostInstance": {
 "$id": "2",
 "$type": "SourceTree.Host.Atlassianaccount.AtlassianAccountInstance, SourceTree.Host.AtlassianAccount",
 "Host": {
 "$id": "3",
 "$type": "SourceTree.Host.Atlassianaccount.AtlassianAccountHost, SourceTree.Host.AtlassianAccount",
 "Id": "atlassian account"
 },
 "BaseUrl": "https://id.atlassian.com/"
 },
 "Credentials": {
 "$id": "4",
 "$type": "SourceTree.Model.BasicAuthCredentials, SourceTree.Api.Account",
 "Username": "USER@DOMAIN.COM",
 "Email": null
 },
 "IsDefault": false
 }
]
```

4. SourceTree ??????

Sourcetree???????????????????Atlassian????????????????????????????????????

?????????????

comments: author: ????
body: ??????????????????????????????????


Tags: language-ja

windows
Sourcetree lose tracked branch after pushing
Asked by Thi?u t? Ph?m Xu?n B?ch:

I have a base branch "working".

Now I create a branch "/bug/mix/fix_bug_of_program" and make it track working.

Then I change some file, pull from working, commit change and push it to remote branch "/bug/mix/fix_bug_of_program"

Then I check and it lost track to working (when pull, it so remote branch to pull is "/bug/mix/fix_bug_of_program" instead of "working", and when right click/ track remote branch it has no tick in origin/working)

So how to prevent Sourcetree from losing tracked branch after pushing?


Answers:
author: minnsey
body: Hi  

If you push local branch "/bug/mix/fix_bug_of_program" to remote branch "/bug/mix/fix_bug_of_program" then you have changed the tracking from   

"/bug/mix/fix_bug_of_program"-\> working  

to  

"/bug/mix/fix_bug_of_program" -\> "/bug/mix/fix_bug_of_program"


Tags: git
Source Tree Silent Uninstallation procedures for version 3.0.8
Asked by benjamin_rauchbach:

Hi, I would like to ask, if there?s a way to uninstall sourcetree with msiexec during a silent uninstall. I was searching for the uninstall-key in the registry, but found nothing suitable.

Thanks in advance


Answers:
author: minnsey
body: Hi  

Have you tried the silent uninstall options described here using the original msi?  

<https://stackoverflow.com/a/1055933>


Tags: uninstall
[MAC-BUG] Light Interface Colors Changed from High Sierra to Mojave
Asked by ivnnv:

Hi,

I don't know if this is intentional or a bug, but...  
I have Sourcetree v3.0.1 installed in two macs: One of then is running High Sierra and the other one is running Mojave and they DO NOT look the same.

Attached some examples:  
PS: I added a dark green background to the attached screenshots to allow better identification of the issue, as this forum page already has a white background).  

Filter Bar on Commits History View - High Sierra (it has light grey background)  
![st-history-commits-high-sierra.png](/t5/image/serverpage/image-id/43381iB7AD715BF939C954/image-size/large?v=v2&px=999 "st-history-commits-high-sierra.png")  

Filter Bar on Commits History View - Mojave (it has white background)  
![st-history-commits-mojave.png](/t5/image/serverpage/image-id/43376i1B9AA36399C757F0/image-size/large?v=v2&px=999 "st-history-commits-mojave.png")  

Changed File Info - High Sierra (headers have light grey backgrounds)  
![st-history-files-high-sierra.png](/t5/image/serverpage/image-id/43377i6C17CFC07976BA6D/image-size/large?v=v2&px=999 "st-history-files-high-sierra.png")  

Changed File Info - Mojave (headers have white backgrounds)  
![st-history-files-mojave.png](/t5/image/serverpage/image-id/43378i7FDE2E514C14237F/image-size/large?v=v2&px=999 "st-history-files-mojave.png")  

Bookmarks window - High Sierra (sub header has light grey background)  
![st-bookmarks-high-sierra.png](/t5/image/serverpage/image-id/43379i908B4D5B1FB10B56/image-dimensions/514x115?v=v2 "st-bookmarks-high-sierra.png")  

Bookmarks window - Mojave (sub header has white background)  
![st-bookmarks-mojave.png](/t5/image/serverpage/image-id/43380iF43F87BBE4249D3A/image-size/large?v=v2&px=999 "st-bookmarks-mojave.png")  

Can anybody confirm this issue? I almost got crazy this morning trying to re-calibrate my monitors to make Mojave's Sourcetree to look like like High Sierra's but I finally realised theres no way that could be a monitor issue.  

And then, dear Sourcetree Team, could you please don't do this and revert section headers to their original light greyish shades? Having too much white everywhere prevents the sections to be easily identified.  

Thanks.


Answers:
author: bgannin
body: Hi,

When adding Dark Mode for macOS Mojave Apple changed the architecture of many UI elements and previously working changes (across multiple OSes) are no longer behaving correctly, directly impacting both themes. We have several tickets in [our public tracker](https://jira.atlassian.com/browse/SRCTREE/) and a Mojave targeted update on the roadmap. Please take a look to make sure your particular issue is covered. Thanks for the report!

Brian Ganninger  
Principal Developer, Sourcetree

comments: author: ivnnv
body: Hi Brian,  

I have checked the open tickets and none of them seems to cover this specific situation of the light theme so [i've open a ticket](https://jira.atlassian.com/browse/SRCTREE-6397) explaining the case, hope this helps to solve it on future versions.  

And thanks for Sourcetree! I use it everyday and I love it :)


Tags: mac
Sourcetree Branch master disappear when I finish feature
Asked by Hi?p Nguy?n H?i:

Hi,

I'm new with Sourcetree and when I finish a feature branch master is disappear

![Capture.PNG](/t5/image/serverpage/image-id/43364i95F26F016DAA025F/image-size/large?v=v2&px=999 "Capture.PNG")

And if i try to checkout branch \*master Sourcetree alert   
![Capture1.PNG](/t5/image/serverpage/image-id/43365iCF570063EB1E014B/image-size/large?v=v2&px=999 "Capture1.PNG")


Answers:
author: minnsey
body: Hi  

Please try using F5 to force a UI refresh. There is a bug we are aware of and working on that might be the cause of this.

comments: author: Hi?p Nguy?n H?i
body: Thank you !
How to create and use symbolic links in source tree
Asked by Vamsee Krishna Aradhyula:

I am trying to move from clearcase to sourcetree.

In clear case we have a lot of symbolic links.

I need to migrate these links as is to source tree.

I have been going through forums about windows symlinks and it did not help, as i am getting a file with the target path when the committed symlink file is downloaded in another user PC.

I am new to source tree, so please help me with detailed response

I would like to see a tutorial or document on how to do this.


Answers:
author: minnsey
body: Hi  

Sourcetree doesn't *know* about symlinks, you need to look at support in Git directly. see <https://github.com/git-for-windows/git/wiki/Symbolic-Links#creating-symbolic-links> I do know Git and symlinks is a complex subject.
Maya Module Path set by json
Asked by Irene Pu:

Hi,

Our pipeline is currently using Sourcetree to manage our scripts for Maya.

Our issue is that we've added someone new to our pipeline/Sourcetree and they can deploy code to Sourcetree; however, we have a dictionary in a .package-cfg.json file that lets the code in our repo override our current pipeline by setting their environment variables/script path to that of their local scripts rather than that of the pipeline.

So when we import modules in the script editor in maya, if we are on the pipeline, our module paths to scripts would be like:

\\\\NameOfDrive\\ROOT\\packages\\packageName\\0.17.0\\folderName

However, the json file lets us override to the scripts on our C: drive

C:\\Users\\username\\dev\\packageName\\folderName

If I remember correctly, a blank json file is generated when we make our account; however, for this user I feel like the json file isn't helping override the Maya variables. How can I check if this person's .package-cfg.json file is properly working and connected to SourceTree?

Thank you


Answers:
author: minnsey
body: Hi  

Sourcetree does not interact with .package-cfg.json files, are you referring to the right application?
Sourcetree can not use git-lfs
Asked by Chris Rogers:

I have tried embedded git and tried system git options in the (Mac OS) Preferences-\>Git tab. I have version 3.0.1 and have just re-installed Sourcetree.

I am sure i have git lfs installed, it worked previously with sourcetee.

When I tell sourcetree to use the system git, it finds the executable git-lfs.

When i try to use git lfs in a custom action, i get this error:

{code}

command: git lfs lock animation/hiking/anim_hiking_driving_01.tar

git: 'lfs' is not a git command. See 'git --help'.

The most similar command is

log{code}


Answers:
author: Ana Retamal
body: Hi Chris,

Is your project using Git LFS already? If not, you need to install Git LFS on your computer (if it's not there already) and initialize it within your repo as explained at [Tutorial Git LFS](https://www.atlassian.com/git/tutorials/git-lfs).

Let us know if that helps!

Kind regards,  
Ana


Tags: mac
Can Sourcetree be used for free by the development group in the company where I work?
Asked by luigui4501:

The legal and security department of the company where I work, you have doubts about whether sourcetree can be used for free by the company's software development team, since on the page that talks about licensing terms (https: / /es.atlassian.com/legal/software-license-agreement) in the restrictions section, the following is indicated in the numeral c:

(c) use the Software for the benefit of third parties;

I would be grateful if you could resolve this concern, and tell me if the company should acquire or not a license to use Sourcetree.


Answers:
author: Ana Retamal
body: Hi Luigui, welcome to the Community!

Sourcetree is offered for free, you wouldn't be able to pay for it if you wanted :)

As long as you're not selling Sourcetree then you're more than welcome to use it in your company. Many companies use it to manage their repositories - we don't limit Sourcetree's usage, so feel free.

Hope that helps!

Ana

comments: author: luigui4501
body: Thank you very much for your answer Ana, it served me a lot.

<br />

Have a nice day, and thanks also for the welcome


author: Ana Retamal
body: Glad I could help you!

Have a good day you too :)


Tags: free
Problems when pushing
Asked by Loic Modoux:

Hi,

I'm using sourcetree with bitbucket.org. I'm trying to push changes to the main repository. When I do, it doesn't work and I have this error message:

Pushing to https://lmodoux8@bitbucket.org/jhollway/gnevar.git  
POST git-receive-pack (1186 bytes)  
remote:  
remote: One of your commit messages is missing a valid issue key:   
remote:  
remote: 0cb639f: Tried to solve issue 120 by deleting some quotation marks and added commas for the comment section.   
remote:  
remote: For more information, see [https://confluence.atlassian.com/x/ZwjoE.](https://confluence.atlassian.com/x/ZwjoE.??????)   
remote:  
To <https://bitbucket.org/jhollway/gnevar.git>  
= \[up to date\] 0.0.1 -\> 0.0.1  
= \[up to date\] 0.0.2 -\> 0.0.2  
= \[up to date\] 0.0.3 -\> 0.0.3  
= \[up to date\] 0.0.4 -\> 0.0.4  
= \[up to date\] 0.0.5 -\> 0.0.5  
! \[remote rejected\] develop -\> develop (pre-receive hook declined)  
error: failed to push some refs to 'https://lmodoux8@bitbucket.org/jhollway/gnevar.git'

The problems seems to be with the of commit 0cb639f, since it doesn't include precisely the issue number. How can I add that? I'm not able to go back to this commit and change the message.

Thanks, Loic


Answers:
author: Ana Retamal
body: Hi Loic,

I'd recommend doing fixing this in the command line. As that commit has not been pushed yet you can change the commit message doing a rebase, as explained [here](https://stackoverflow.com/questions/179123/how-to-modify-existing-unpushed-commits).

Once the issue number has been corrected, you should be able to push from Sourcetree with no issues.

Let us know how it goes!

Ana

comments: author: Loic Modoux
body: Thanks! The problem was that it wasn't the last commit, but a precedent one blocking it. However, I found how to solve this, thanks the link you gave me. Best, L


author: Ana Retamal
body: That's why a rebase was needed, otherwise and amend would have been sufficient :)

Glad it's solved now!

Ana


Tags: bitbucket-cloud

git
Registering Sourcetree - Login to Bitbucket account not working
Asked by alfredbulbasaur:

Hi, I'm trying to install Sourcetree and getting stuck on the registration step. When prompted to pick between Bitbucket Server and Bitbucket, I'm selecting Bitbucket, which sends me off to the Bitbucket website. I then sign in there without any problems, I get asked to confirm access to my account and then when I click "Grant access" it fails - in Chrome i get a message saying "This site can't provide a secure connection", similar in IE. Sourcetree itself just sits there "waiting for login to finish".

I've tried this in both Chrome and IE, and I've tried with a couple of different wifi networks just in case there's anything getting blocked or whatever, and I've even tried creating a new account from scratch just in case something's wrong there, but that hasn't helped either.

Any ideas on how I can resolve this issue?


Answers:
author: Ana Retamal
body: Hi Nick, welcome to the Community!

Can you check if Internet Explorer is updated to the latest version? (We've seen issues with the authentication caused by older versions). If it's updated and still not working, please try the following:

* Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the *Advanced options* tab and click on *Reset your Internet Explorer Settings*
* Check *Delete personal settings*
* Change your Internet Explorer Security Zone Settings:

1. Open IE, click on the gear and select "Internet Options"
2. Select the "Security" tab
3. Select "Custom Level" for Internet
4. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
5. Try logging into Sourcetree again

After logging in, follow steps 1-4, but ***reset the setting back to the previous option***.

If the above fails, can you also check the log and see if it provides any further information?You can find it at C:\\Users\\\<username\>\\AppData\\Local\\Atlassian\\SourceTree\\sourcetree.log.

Cheers!

Ana

comments: author: alfredbulbasaur
body: Thanks for this Ana, the first solution of resetting my IE settings seems to have done the trick, all up and running now!


author: Ana Retamal
body: Woohoo! Glad to hear that :D


author: Praveen Kumar
body: Actually today when I tried to install sourcetree, I also faced the same problem. I followed the method suggested but after that too the problem persists.  
Kindly help.

Thanks![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/148060i4D9E87D8D3862CB1/image-size/large?v=v2&px=999 "1.jpg")


Tags: windows
Problems installing sourcetree 3 or any new version
Asked by ken:

This problem is maybe old or someone else already asked about it. However I havent found any solution to this problem neither from the customer support or the community.

I will try to explain all the steps that I did to install sourcetree.

1. First time

I downloaded the newest version (currently 3) from the official page [https://www.sourcetreeapp.com/](https://www.sourcetreeapp.com/?)

I tried to install it in my computer which has win 10 (64bits) , I run the exe file and when it was running it shows a message that I needed Microsoft Net(framework?) updates in order to continue the installation . I looked for the updates and download them.

I tried again to install it but same error.

After this I tried to look for a solution here and other websites which suggested to used an older version of the software so I looked for it and download it.

2. time

This time I installed 1.7 version of SourceTree , it was successfully installed. I used it but after some weeks it stop and showed me a windows to "register your license" . I tried to download the free license from y attlasian account but when I pressed the download link it always showed me a 404 page error.

So ..I contact the support team about this. They just tell me to download again the software from the official website.

I did again.

3. time

I tried to install the new version but now, it doesnt even open the installer. I click on the installer , it shows the animation of the logo few seconds and then dissapear. Nothing else.

So...whats happening?


Answers:
author: Ana Retamal
body: Hi Ken, welcome to the Community!

The version you were using in your second attempt is quite old, Sourcetree doesn't need to get licenses anymore, all you need is to register it with your Atlassian account. I'm assuming that during your second attempt you didn't try to update to the newest version, so here's what I'd do:

1. [Wipe Sourcetree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html).
2. Backup then delete the directory below before proceeding with next step
   * Navigate to C:\\Users\\\<UserName\>\\AppData\\Local and delete *SourceTree* \& *SourceTree-Settings* folder
   * Navigate to C:\\Users\\\<UserName\>\\AppData\\Local\\Atlassian and delete all SourceTree Files/Folder.
3. Uninstall SourceTree (if it shows on the App\&Features list).
4. Make sure Internet Explorer is updated to the latest version (Sourcetree relies on it for the authentication step)
5. [Download SourceTree](https://www.sourcetreeapp.com/) and install it.

If it doesn't work, repeat the steps above but instead of installing the newest version, install the version that previously worked for you (1.7, you can find it in our [archive](https://www.sourcetreeapp.com/download-archives)) and then update from within the application.

Let us know if this helped you!

Kind regards,

Ana


Tags: install

licence

windows