youngmon/atlassian-qna huggingface dataset:
How to get link id when issue linked in automation rule
Asked by Semin Chang:

I want to create an automation rule.

1. When: Issue linked

2. Then: Send web request

Webhook body: Custom data

{

"parent" : "{{issue.Key}}",

"child" : "{{destinationIssue.Key}}",

"linkID": "{{}}",

"type": "{{linkType}}"

}

But I could not find proper information to get id of the created link.

Plz give some information.

Thanks.


Answers:
author: Gaurav Arora _Wipro Id_
body: Hi [@Semin Chang](/t5/user/viewprofilepage/user-id/5553108) ,

Have you tried using below? It works perfectly on data-center as well as on Cloud.

    Inward Issue is {{issue.issuelinks.inwardIssue}}Outward Issue is {{issue.issuelinks.outwardIssue}}

You can find more details on this page -\> <https://confluence.atlassian.com/automation/smart-values-for-issue-links-in-automation-for-jira-1384120362.html>

BR,

Gaurav

comments: author: Semin Chang
body: Hi [@Gaurav Arora _Wipro Id_](/t5/user/viewprofilepage/user-id/2111412) ,

In Project Automation page, Jira provides several data for easy handling.

*Rule executes when an issue is linked to another issue. **{{issue}}** will always refer to the source issue, so if ISSUE-A is blocked by ISSUE-B, this rule will execute on ISSUE-B. To access ISSUE-A, use **{{destinationIssue}}** , and to access the link type, use **{{linkType}}** (e.g. {{linkType}}='Duplicate').*

So I use {{issue}} and {{destinationIssue}} and {{linkType}}, and I need to get the link id when link is created, also.

I can access links by using {{issue.issuelinks}}.

But if there are several links then how can I get the proper link id in the automation rule page?


author: Bill Sheboy
body: Hi [@Semin Chang](/t5/user/viewprofilepage/user-id/5553108) -- Welcome to the Atlassian Community!

The smart value {{issue.issuelinks}} contains the information for all of the links. Please try using that one with smart value, list filtering to access the link id for your specific issue link: <https://community.atlassian.com/t5/Automation-articles/Filtering-smart-value-lists/ba-p/1827588>

Kind regards,  
Bill

comments: author: Semin Chang
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) ,

I tried to use the below codes, but destinationIssue.Key is null in if-condition. Because "*inside of an iterator* , nothing above that level of scope is visible".

{{#issue.issuelinks}}  
{{#if(exists(outwardIssue))}}  
{{#if(equals(outwardIssue.Key, destinationIssue.Key))}}  
{{id}}  
{{/}}  
{{/}}  
{{/}}  

As an alternative, link id and outwardIssue.Key are sent in pairs, and the receiving side filters them with child.

{  
"parent" : "{{issue.Key}}",  
"child" : "{{destinationIssue.Key}}",  
"link": "{{#issue.issuelinks}}{{#if(exists(outwardIssue))}}{{id}}:{{outwardIssue.Key}}{{\^last}},{{/}}{{/}}{{/}}",  
"type": "{{linkType}}"  
}

Is there any good suggestion?

Thanks,  
Semin.


Tags: data-center

jira-data-center
On my summary page not getting certain issue types
Asked by Colin Knox:

I'm having an issue with summary page not pulling in issue type = bug  

I have tagged a project as issue type bug and still does not show as such in summary page  


Answers:
author: Trudy Claspill
body: Hello [@Colin Knox](/t5/user/viewprofilepage/user-id/5553038)

Welcome to the Atlassian community.

We will need more information to try to help you with this problem.

Can you provide a screen image of the Summary page you are viewing? Obscure confidential information. Please tell us where on the page you think the issue should be included.

How are you getting to that page? There are a couple of different paths one might take to get to a feature called the Summary page.


Tags: cloud

jira-cloud
Disabling auto sharing with organization.
Asked by jaison dsouza:

I can see that we do have the option to disable AutoShare with the organization's customers when a ticket has been created by going to settings\>\>products\>\>configuration.

But I have concerns now I have manually added the organization for my understanding of which organization is that customer related to in the ticket and still they are getting shared with all other customers in the organization.

Is there any other way to stop the auto-sharing of the details over mail to other customers that exist in the organization ?


Answers:
author: Stanley Duback
body: Hey Jaison,  

If you dont want the issue shared with the organization is there a specific reason you are adding the organization to the ticket? If it is just for visibility you can query the organization if the reporter is attached to one without actually adding the organization to the ticket

comments: author: jaison dsouza
body: what do u mean by querying the organization ? How can I do that?


author: Stanley Duback
body: If you are building a report or a filter you can set the JQL to be Reporter IN organizationMember("Insert Org") and this will get you a list of all issues that any users in that org have created

Depending on your use case you may want to change the search a little bit


Tags: cloud

jira-service-management

jira-service-management-cloud
Backlog tab stopped showing newly created recent issues
Asked by Naziya Parveen:

Hello,

I have a project and we have board that runs on top of specific filter.

Issue is that all the newly created issues are not appearing in the backlog tab. They all pass through filter on which the board is created and I also checked if they are mapped to any unmapped status un cofngure board but that is not the case either.


Answers:
author: Trudy Claspill
body: Hello [@Naziya Parveen](/t5/user/viewprofilepage/user-id/5200178)

Does the source filter pull issues from one project or multiple projects? Are any of the source projects Team Managed projects?

Is the board a Kanban board or a Scrum board?

If it is a Kanban board did you check if the issues might get excluded by the Board Sub-filter?

![Screenshot 2024-07-25 at 3.45.41?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338048iBC6E4E2FEA12AE13/image-size/large?v=v2&px=999 "Screenshot 2024-07-25 at 3.45.41?PM.png")

Do you have any quick filters active when you are viewing the board and new issues are being created?

Is there any message displayed when issue creation completes, such as one saying that the issue is created but not currently visible on the board?

How is the issue creation being executed? There is the Create button in the menu bar at the top, plus you may see **+Create Issue** buttons appear at the bottom of the backlog issues list, sprints, and/or the bottom of columns on the board. Or new issues might get created through some automation, from a workflow, or an API call.

Are the issues being added directly to the Board view instead of the Backlog view?

When you say that they "all pass through the filter", how did you verify that?

Does this affect all users viewing the board?


Tags: cloud

jira-cloud
List view only show issues in project, not others, want to see all issues under Epic in list view
Asked by LynnG:

Hi,

Help

List view only show issues in project, not others, I want to see all issues under Epic in list view.

There must be a filter that is only displaying a epic in Project A's list view of Project A's tickets. There are tickets in Epic assigned to other team, but they are not showing.

Product Owner show have ability to stack rank all tickets under epic - drag/drop.

Jira cloud does not offer this feature in the epic view. The list view allows drag/drop, but can't see all ticket


Answers:
author: Trudy Claspill
body: Hello [@LynnG](/t5/user/viewprofilepage/user-id/5278762)

It does appear that the List view displays issues only from the project to which the board is attached (the Location setting of the board). I have not tested that exhaustively, but it does appear to be true.

If you have a board that combines Epics and child issues from multiple projects, you can change the rank of child issues in a given Epic from the Backlog view. Filter the view based on the desired Epic, so that only its children appear. Then those issue can be dragged to change their rank. That assumes the board's filter is using ORDER BY Rank, and the user has the appropriate permissions in all referenced projects to change the rank of issues.


author: Hannes Obweger - JXL for Jira
body: Hi [@LynnG](/t5/user/viewprofilepage/user-id/5278762)

to the best of my knowledge, the list view always only shows the issues of the given project.

I don't know if this problem, in itself, justifies additional tooling for you, but just to put it out there:

If you're looking for an immediate resolution and are open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2766359).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features - including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting.*

Plus, as every sheet in JXL is powered by a JQL query or a saved filter, it can include issues from any number of projects.

This is how it looks in action:

![epics-with-children-from-different-project.gif](https://community.atlassian.com/t5/image/serverpage/image-id/338342i789AA21CB46D533D/image-size/large?v=v2&px=999 "epics-with-children-from-different-project.gif")

(Note how the epic from PROJA contains stories and sub-tasks from project WORK.)

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud

rank
Is it possible to add Timeline to Top Navigation Bar?
Asked by Erin Crews:

Hi! Is there any way to add a quick link to a project's timeline on the top navigation bar? ![Screen Shot 2024-07-25 at 3.20.06 PM.png](/t5/image/serverpage/image-id/338030i750053238CE71D87/image-size/large?v=v2&px=999 "Screen Shot 2024-07-25 at 3.20.06 PM.png")


Answers:
author: Trudy Claspill
body: Hello [@Erin Crews](/t5/user/viewprofilepage/user-id/5552934)

Welcome to the Atlassian community.

The short answer is no.

What problem are you trying to solve by adding Timeline to the menu bar?

All the options listed in the menu bar provide a list of those types of entities from which you can choose.

The Timeline functionality is associated to individual Plans, to individual Boards, or to individual Business/Work Management projects. You have to choose one of those three things to access its associated Timeline. Timelines are not an independent entity. Timelines don't get their own names separate from the Plan/Board/Project to which they are associated. So, there is no way to present a list of Timelines to choose from.


Tags: cloud

jira-cloud
Setting an issued an not editable when status and resolution is Done
Asked by David Whitlock:

Hello,

I am testing to see how I can make an issue to be not editable when it's status is set to Done and Resolution is set to Done. I did add the **jira.issue.editable**property to the status that leads to Done and set to false. This does not seem to work, the issue seems to be editable still. And furthermore, I do not want to allow issues that are canceled to be locked. Is there a way I can accomplish this?


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@David Whitlock](/t5/user/viewprofilepage/user-id/4760726)

The jira.issue.editable needs to be added to a step. In this case to the DONE status.

<https://confluence.atlassian.com/jirakb/issues-are-editable-in-closed-state-218268664.html>

![2024-07-25 18_03_50-View Workflow Step Properties - Done - Jira ? Mozilla Firefox.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/338045i9DBEF72E66A7D23E/image-size/large?v=v2&px=999 "2024-07-25 18_03_50-View Workflow Step Properties - Done - Jira ? Mozilla Firefox.jpg")

Once added, publish the workflow and the issue shouldn't be editable anymore.

Regards

comments: author: David Whitlock
body: Thanks [@Aaron Pavez _ServiceRocket_](/t5/user/viewprofilepage/user-id/4482404) I did notice that I had my property set on the transition property not the status property and that works. Thank you


author: Trudy Claspill
body: Hello [@David Whitlock](/t5/user/viewprofilepage/user-id/4760726)

Can you show us the workflow diagram for the workflow you are trying to modify?

Is "canceled" a Status or a Resolution?

You can set the editable property based on the Status the issue is in. You can't set it based on the Resolution value. If Canceled is a Resolution value under the same status where "Done" is a Resolution value, you would not be able to lock the Done issue but leave the Canceled issues unlocked. Canceled would have to be a separate Status value.


Tags: data-center

jira-data-center

jira-server

server
Issue Collector Error
Asked by Laura Franklin:

The issue collector on our Jira Work Management suddenly started throwing an error today. It was working as expected yesterday.

I can see the error message:

**Required fields not present or fields too long in collector**

When I look at the error in the console, it says:

**{"errorMessages":\[\],"errors":{"customfield_11789":"Goals field is not editable"}}**

The Goals field isn't used in our project anywhere. It is not a required field, but it is a locked field. It seems to be affiliated with a Jira Software feature, not Jira Work Management.

How can I fix this and get the issue collector working again?


Answers:
author: Anandhi Arumugam
body: Hi [@Laura Franklin](/t5/user/viewprofilepage/user-id/5085232) Do you have any reference tot he Goals field in your screens or the issue collector?

comments: author: Laura Franklin
body: No. It isn't anywhere in our project or in the issue collector.


author: Anandhi Arumugam
body: Are you able to create issues in this project otherwise? Can you please check the Field Configuration? May be someone made it mandatory there?


author: Laura Franklin
body: I am able to create issues directly in the Jira project. So it doesn't appear to be from our configuration. The custom field is not marked as required, but is marked as locked.

This project is almost entirely based on issues being reported via the issue collector, which has made this a significant issue for us.


author: Vincent GUFFON
body: Hi Laura, did you find a solution ?


author: Anandhi Arumugam
body: Can you share a screenshot of the Issue collector? Is this custom code?


author: Vincent GUFFON
body: What screen do you want ? the form screen on the website or the configuration screen ?   
It's a custom trigger system


author: Anandhi Arumugam
body: The Issue collector configuration on Jira. This would help to see the customised issue collector and if any issues with that


author: Vincent GUFFON
body: It's working now. Jira Update maybe ?

comments: author: Laura Franklin
body: It is working for me now, too! It must have been an update.


author: Anandhi Arumugam
body: Good to know it is working now.


author: Vincent GUFFON
body: Same problem here !


Tags: cloud

issue-collector

jira-cloud
Associate new forms with old tickets
Asked by Andr? Felipe Rodrigues Lopes:

Hello, community I have a problem to solve, I have old tickets in my project that are associated with old forms and I just created a new form. In the latest issues, it is associated, but I would like to find a way to associate this new form with the old tickets, does anyone know a solution?


Answers:
author: Mikael Sandberg
body: It can be done via automation. Are the fields in the form linked to Jira fields or do you just want to attach the form to existing issues? To just attach the form to existing issues is simple, just create a scheduled automation and use the Attach forms component. If you want to populate the form with linked Jira fields then you would also have to add a web request component that [submits the form](https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-issue/#api-issue-issueidorkey-form-formid-action-submit-put), this would sync the form fields with Jira fields.


Tags: cloud

jira-cloud
Why can I move a Done ticket to back in Progress on some tickets but not others?
Asked by jonah_grotz:

I need to move a ticket from Done to back in progress. For some tickets this is an option but for others it isn't. I can not figure out the difference between the tickets that would cause this. Ultimately this prevents being able to plan scheduled time in Tempo and would like to avoid opening another ticket to replace the one locked in Done. Thanks


Answers:
author: Trudy Claspill
body: Hello [@jonah_grotz](/t5/user/viewprofilepage/user-id/5552953)

Welcome to the Atlassian community.

I can think of two possible reasons, off the top of my head.

1. Issues can transition based on their associated workflow. Each Issue Type can have a different workflow. If you notice this difference based on the issue type, then the reason could be because of different workflows, and in the one workflow there is simply no transition available from Done to In Progress.

2. Transitions can have Conditions that have to be met before the transition is available. In that case you may see that you can move one ticket back but not another that is the same Issue Type.

The only way to address either of these causes is for somebody with the appropriate permissions to modify the workflow. In a Team Managed project that can be done by a Project Administrator. In a Company Managed project that can be done only by a a user that has the global permission Administer Jira.

comments: author: jonah_grotz
body: Thanks Trudy, right now we are using the same workflow across all Tasks/Issues so I don't think that is it but want to look more at Transitions. I have only been working in Jira for about 4 months and didn't get traditional training that would be super helpful so less comfortable with changing settings but I am going to look into that. I had assume that all of our tickets would have the same transitions but maybe not.


author: jonah_grotz
body: So it must be a Transition thing because I kept changing the Status and it eventually allowed me to remove the Done label and put back to whatever Status I wanted.


author: Mikael Sandberg
body: Hi [@jonah_grotz](/t5/user/viewprofilepage/user-id/5552953),

Welcome to Atlassian Community!

Are the tickets using the same issue type/workflow?

comments: author: jonah_grotz
body: Yes, same workflow and type. So I am wondering if it has something to do with Transitions like Trudy mentioned. Going to look into that. Thank you for responding.


author: jonah_grotz
body: Was finally abled to changed it after updating the Status to In Progress, then it showed the status I was looking for. So I am guessing a Transition issue.


Tags: cloud

done

jira-cloud

status
How to force default datetime format on new activity entries
Asked by Wu, Robert:

Hi,

First time poster here.

How can I force the default datetime format for all new activity entries?

Ex:

***Johnson, Joe** Feb 12 at 12:46 pm*

instead of

***Johnson, Joe** 5 minutes ago*


Answers:
author: Dreamsuite Mike
body: Hi [@Wu, Robert](/t5/user/viewprofilepage/user-id/5427299) I know exactly what you mean...

You can use automation to timestamp things, for example:

```
when a comment is posted to a card, post a comment "comment {commentlink} posted on {date} at {time}"
```

The only caveat is that it obviously involves a bit of double posting.

There is a more complicated way using the Trello API where you could get the Trello Automation to edit the comment to include the timestamp in the text but it is quite a few steps and semi-advanced stuff


author: Sal
body: Hey [@Wu, Robert](/t5/user/viewprofilepage/user-id/5427299)! I don't think I'm following you correctly. Are you referring to the date format shown on your card for all the activities that happened? Or are you referring to someplace else on Trello? I want to be sure I'm on the same page here. Thanks!
Synchronize the description and comments of a card
Asked by Stefano Zampieri:

I created a rule that allows me to automatically recreate a card in a different board than the one where I'm working.  
This allows me to have a general board.

Would it be possible to synchronize the description and comments, so that even if changes were made, the attached card would also automatically change?

Thank you


Answers:
author: milynnus
body: [@Stefano Zampieri](/t5/user/viewprofilepage/user-id/5427155)

Based on your brief description, you can use Unito flow.

comments: author: Stefano Zampieri
body: Yes, I had already seen this product, but I hadn't carefully read the explanation of how it works, because it is an additional and paid product.

Would there be the possibility to synchronize changes to the description and comments with Trello rules?

Thank you


author: milynnus
body: [@Stefano Zampieri](/t5/user/viewprofilepage/user-id/5427155)

All Trello automation operations are recorded under the admin who created the rule/command so it does not work well for comments even if you manage to do it. Besides, you are going to use up your entitlement very quickly if you are on free or standard plan.


author: Stefano Zampieri
body: We have a paid plan, we are a business.

However, we would not want to pay another subscription money to implement this feature.
When I log in it takes me to the wrong account
Asked by Linda Bryant:

I had a work account at my last job which I no longer need or use. I created a personal account that is supposed to be connected to my personal workspace, but when I use the email associated with my personal account it is logging me into my old job account.


Answers:
author: Rasmus Wulff Jensen
body: Try and go to the top-right and choose Switch Account

![switch-account.png](https://community.atlassian.com/t5/image/serverpage/image-id/305614iF1182884C0584DE7/image-size/large?v=v2&px=999 "switch-account.png")
Como mudar a lingua de espanhol para portugues? Obrigada.
Asked by Fernanda Cruz:

Quando fiz o download assumiu logo a lingua espanhola talvez por o meu PC ter teclado espanhol, mas eu pretendo que o Trello esteja em Portugues de Portugal ou Brasil


Answers:
author: Jerrold - Empyra
body: Hi

**Selecting a different language on Trello**   

To switch to a different language, log in to Trello, then click on your avatar or initials in the top right corner of the page to open your user menu. From there, click on Settings, and then click on "Change Language".

Thank you.

Para mudar para um idioma diferente, fa?a login no Trello e clique no seu avatar ou nas iniciais no canto superior direito da p?gina para abrir o menu do usu?rio. A partir da?, clique em Configura??es e depois em "Alterar idioma".

Obrigado
Kubo hiroshi (REMOVED). do not make a claim of payment.
Asked by kubo hiroshi:

Dear Trellol

I am Hiroshi Kubo (REMOVED).

I had already notified you of the withdrawal from your trello.

The contract with you had already ended.

Therefore, do not make a claim of payment at February 19.

If my account still remained, deactivate my account immediately.

Thank you.

? ?? (REMOVED)???

???????????????????????????????

???????????????????

??????2?19??????????????????

??????????????????????????????????????


Answers:
author: Alex W
body: Hi [@kubo hiroshi](/t5/user/viewprofilepage/user-id/5426714) - welcome to the Community!

As the Atlassian Community is a public forum, I have removed the mention of your email address from this post. In the future, please refrain from sharing your email in public forums for your own safety.

You can cancel your Trello subscription before your renewal by following this tutorial: <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

If you run into any issues, unfortunately we do not support billing issues over the Community. You are welcome to log in with your paid account and raise a billing ticket at <https://trello.com/contact>