youngmon/atlassian-qna huggingface dataset:
Not receiving bitbucket invitation email
Asked by Srikanth Y:

I started working for a new client and i am not receiving the bitbucket invitation emails. I assume that my email id is added to the suppression list. Could you please help me here?


Answers:
author: Patrik S
body: Hello [@y srikanth](/t5/user/viewprofilepage/user-id/4974163) ,

Thank you for reaching out to Atlassian Community!

I've checked our internal tools and the e-mail address from the community account you have used to create this question is **not** currently on the suppression list. Also, when you are not receiving e-mail invites, you can ask the workspace administrator to click on "Resend" option, and this will automatically remove the destination e-mail from the suppression list in case it's there.

That said, I recommend asking the workspace admin to send the invite again and check if now the e-mail arrives. Please make sure to also look at the spam/trash folder of your e-mail.

Let me know in case you have any questions.

Thank you, [@y srikanth](/t5/user/viewprofilepage/user-id/4974163) .

Kind regards,

Patrik S

comments: author: Srikanth Y
body: Thank you. The issue is resolved by org's admin group


author: Mary Filonova
body: Hi, I have the same issue. Can you please help me?

comments: author: Patrik S
body: Hello [@Mary Filonova](/t5/user/viewprofilepage/user-id/5041571) ,

I would like to ask if you could please create a new question for your issue, providing details on the errors you see.

We generally encourage users to create a new question for their issue instead of posting on someone else's question, because

1) the root cause and resolution may be different for each case

2) a question can become cluttered and difficult to follow if we try to troubleshoot multiple users' issues in it.

Please feel free to let me know if you have any questions.

Thank you, [@Mary Filonova](/t5/user/viewprofilepage/user-id/5041571) .

Kind regards,

Patrik S


Tags: bitbucket-cloud

cloud
Someone has already added that SSH key.
Asked by Fatima Palacios:

want to add my ssh key and this message shows up  

Someone has already added that SSH key.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This is what it says it is, you already added the key, but with a different user name (you should not do that, keys are not supposed to be shared between users). You'll need to identify which account you shared it with and either use that account for access, or remove the key for the other account.

Or, generate a new key and use that for access, not sharing it with others.

If you don't know who you shared it with, you'll need to raise a support request with Atlassian to get them to identify the account.


Tags: bitbucket-cloud

cloud
can't push or pull to git because reached user limit
Asked by Helen Postle:

Hi

we are having a problem pushing or pulling to Git at the moment, it says we have reached the limit of users. We have all been using this for a long time and these problems have only just happened. My boss has checked his account and updated his credit card number on the billing section but we still can't push. What do we need to do to resolve this issue? I have a personal and a work account, its the work account that is not working which is helenp@handsam.co.uk and it is the Handsam account that is not working


Answers:
author: Ben
body: Hey Helen,

I have reached out to our billing \& licensing team and can see that the card details have not yet been updated for the handsam workspace.

You will need to ask the main billing/technical contact for that workspace to update the details here:

<https://my.atlassian.com/>

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: Helen Postle
body: Hi, strangely, my boss had already updated his credit card details in this section. We have just gone back in to his my.atlassian page and checked and then 2 minutes later I received an email to say the plan had changed and now we can push again. So, not sure why it wasn't working but it is now


author: Ben
body: Hey [@Helen Postle](/t5/user/viewprofilepage/user-id/4975339) - glad to hear it has been resolved, there is a chance that the change was either not saved on the form or there was a processing time involved for the card to be charged.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
I've lost access to my workspace
Asked by Antony Hutchison:

I signed in today to Bitbucket after a long break, and it made me set a username even though I already had one. I've no repos now, and lost access to my workspace. What do I need to do to regain access? It seems the workspace still exists.


Answers:
author: Antony Hutchison
body: Turns out I was using the wrong email address. Mystery solved!


author: Antony Hutchison
body: I think it's because I used to use a username to login, now I have to use an email. I can't login with the username to regain access. I signed in with the same email and it gives me nothing. Please help. I have the username/password for the account, but there's no way to log in with those details that I can see.


Tags: bitbucket-cloud

cloud
Getting an error, can't log in to My bitbucket account
Asked by jawad ahmad:

I'M NEW HERE

Hi,

Having problems making an attempt to log in to my Bitbucket account, I have viewed the everyday decision for the hassle with the following message:

We couldn't log you in  
You may also run into this difficulty when you use unique browsers or add-ons that disguise the referrer header for id.atlassian.com and different Atlassian sites[,](https://essentialsclothing.net/) Check for these and then strive to log in again.


Answers:
author: ali ayyaz
body: i am getting following error when login to bit bucket account.

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites[.](https://seoweboptions.com/) Check for these and then try logging in again."

Thanks,

Vasanthan


author: Ben
body: G'day Jawad!

Welcome to the Bitbucket Cloud Community! :)

I have checked your workspace and can see that it is currently active - the error message you have identified is either because the workspace is inactive or there is a browser plugin that is interfering with your ability to log in.

Can I ask you to try to log in using a different browser or in an Incognito window (if using Chrome)?

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Latest docker image bitbucket-server:8.1.1 fails to start (JRE_HOME not defined correctly)
Asked by Dominik Kaspar:

Since I use the latest bitbucket-server:8.1.1 image, Bitbucket no longer starts. I get a JDK-related error message and the last commit [ea5ff21fb3](https://bitbucket.org/atlassian-docker/docker-atlassian-bitbucket-server/commits/ea5ff21fb3ecc181f18b68fea9a49911355b0f98) (<https://bitbucket.org/atlassian-docker/docker-atlassian-bitbucket-server/commits/>) is also related to a JDK change. Is that coincidence?

How to reproduce:

```
`docker run --name="bitbucket" -d -p 7990:7990 -p 7999:7999 atlassian/bitbucket-server:8.1.1`
```

That leads to these log entries (`docker logs bitbucket`):

```
INFO:root:Running Bitbucket with command '/opt/atlassian/bitbucket/bin/start-bitbucket.sh', arguments ['/opt/atlassian/bitbucket/bin/start-bitbucket.sh', '-fg']
The JRE_HOME environment variable is not defined correctly
This environment variable is needed to run this program
Edit set-jre-home.sh and define JRE_HOME

Startup has been aborted
```


Answers:
author: Ildar
body: It was explicitly written on docker hub bitbucket's page :facepalm  
\*\* Use docker version \>= 20.10.9. \*\*

comments: author: Andrey Losenkov
body: Thank you, Ildar! Now I also found in on <https://hub.docker.com/r/atlassian/bitbucket-server> page, "Overview" section.

It works after Docker engine upgrade 20.10.4 --\>20.10.17.


author: Ravi Soni
body: ReplyThis issue started after Atlassian pushed a new container image on the existing tag. which brock all container. i faced the same issue and also found the fix. (a workaround).  
An image tag 7.19-jdk11 was pushed to the docker hub 7 months ago, and a day back same image was pushed with some changes, and that cause this issue.

```
REPOSITORY                 TAG        IMAGE ID     CREATED      SIZE
atlassian/bitbucket-server 7.19-jdk11 00485016b613 33 hours ago 1.2GB
atlassian/bitbucket-server <none>     555d7734717f 7 months ago 1.2GB
```

Fix  
if you have the old working image already downloaded, tag it with some other name and start using it,

docker tag 555d7734717f atlassian/bitbucket-server:7.19.jdk11.working

Image ID: 555d7734717f is working well,  
latest Image Id: 00485016b613 is not working

Ravi

comments: author: Ildar
body: Update docker engine and new image will work


author: Ildar
body: We also faced the same issue in 7.21.2 and found that in \`set-jre-home.sh\` script the if-clause

```
if [ -n "$JRE_HOME" ] && [[ -x "$JRE_HOME/bin/java" ]]; then
...
```

always negative due to \[-x "$JRE_HOME/bin/java"\] shows the binary is not executable, but it is

comments: author: Andrey Losenkov
body: And at the same time, a month ago 7.21.2 deployed well, but now we wanted to deploy it with different properties and faced this issue.


Tags: atl-gruland

bitbucket-server

server
Bitbucket pipeline runners queue stuck
Asked by Ben van Klinken:

Ever since the outage this morning (ended 1 hour ago), our pipelines are not running.

<br />

I've tried restarting the runner service - and it says 'ONLINE' both on bitbucket and on the runner's side.

However, all the pipeline jobs say 'Queued'.

The last successful job was 2 days ago.

I'm assuming the outage has not been completed resolved, just wanted to know if anyone else has the same issue


Answers:
author: Ben van Klinken
body: Turns out that the outage was ongoing - things are back to normal again now

comments: author: Dam
body: Good news ;)

Cheers,  
Dam.


author: Dam
body: Hi [@Ben van Klinken](/t5/user/viewprofilepage/user-id/1281916)

All my pipelines are working for now... but there is still an incident in progress on Pipelines.

You can follow the status here: <https://bitbucket.status.atlassian.com/>

I guess it's better to wait for the incident to be fully resolved.

Cheers,  
Dam.

comments: author: Ben van Klinken
body: Ah thanks. It wasn't there when I looked, i still see it now, so I'll wait a while longer.

Cheers

Ben


author: Ben van Klinken
body: All working again


Tags: bitbucket-cloud

bitbucket-pipelines

bitbucket-runners

cloud
Why cannot make telnet connection from linux machine to bitbucket on win server
Asked by baber1223:

I have installed bitbucket on windows server and is running on port 7990 but when I telnet from my jenkins server (Linux) after a few second it shows connection closed by foreign host although I can telnet to other ports on windows server . How can solve the issue ?


Answers:
author: Christian Glockner
body: Hi Baber,

Why are you trying to telnet to port 7990, which is the HTTP port? The fact that you eventually get a message saying the connection was closed suggests that you were able to connect but then the server closed the connection, presumably due to inactivity.

If you're having problems connecting you might want to check the Windows firewall to ensure it allows incoming connections.

Cheers,

Christian

Premier Support Engineer

Atlassian


Tags: bitbucket-server

server
Can not push but can fetch/pull
Asked by mkuchirov:

Hello. I can't push to a remote repository, but I can fetch and pull. I added my public SSH key in the repository settings (the owner of the repository is not me, but my client). I was able to download the files, now I have made edits on the local machine and I want to push but I can't. The error I am getting:

```
Unauthorized
fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.
```


Answers:
author: Patrik S
body: Hello [@mkuchirov](/t5/user/viewprofilepage/user-id/2135332) ,

Thank you for reaching out to Atlassian Community!

The reason why you are not being able to pull changes is because SSH keys added directly in the repository level, known as [Access Keys](https://support.atlassian.com/bitbucket-cloud/docs/add-access-keys/), grant only read-only access to the repository, so with this key you will only be able to clone/fetch/pull from the repository.

In case you want to make pushes with a SSH key, you should add the key to [your bitbucket personal account settings](https://bitbucket.org/account/settings/ssh-keys/), so the key will be associated with your bitbucket user, and have the same access as your account, meaning you can use the key to read/write to any repository that your account was granted read/write access to.

You can have more details about the SSH key creation and how to add it to your account settings by referring to the following documentation :

* <https://support.atlassian.com/bitbucket-cloud/docs/set-up-an-ssh-key/>

Hope that helps! Let me know if you have any questions.

Thank you, [@mkuchirov](/t5/user/viewprofilepage/user-id/2135332) .

Kind regards,

Patrik S

comments: author: mkuchirov
body: hello, thanks, got it


Tags: bitbucket-cloud

cloud
Bitbucket pipeline failed Could not find a version that satisfies the requirement awscli~=1.25.17
Asked by ray:

In requirements file where all the packages and version mentioned.

awscli\~=1.25.17 this packge is failing to install on pipeline

![pipeline_failure.png](https://community.atlassian.com/t5/image/serverpage/image-id/203443iA9DD60E45C749334/image-size/large?v=v2&px=999 "pipeline_failure.png")

I tried this solution mentioned

[Solved: Pipelines can't find package version on PyPi - how... (atlassian.com)](https://community.atlassian.com/t5/Bitbucket-questions/Pipelines-can-t-find-package-version-on-PyPi-how-to-report-issue/qaq-p/1966366)

When I run from my local docker I am able to install all packages form requirements and able to build my python project.

![docker.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/203444i1B1AD9ED1BA43E34/image-size/large?v=v2&px=999 "docker.jpeg")


Answers:
author: ray
body: Issue resolved I forget to update the image python version in **bitbucket-pipelines.yml** file

```
image: python:3.9.13

pipelines:
  branches:
    master:
      - step:
          caches:
              - pip
          name: Build and package
```


Tags: atlassian-marketplace

bitbucket-cloud

cloud
Sourcetree Access/Permission during installation
Asked by RobStuffPers:

I'm still very new to Sourcetree and this is the first time I've really installed it on my own.

The issue is that I've granted access to something and I'd like to know more details on what I've done. A page popped up in my web-browser during the sourcetree setup. I was half asleep at the time and hit the accept button without thinking clearly.

The page that popped up in my broswer had something "localhost" in the address bar and listed a bunch of things I needed to either "grant access to" or "give permissions" Something of that nature. I think I remember the button at the bottom say "Grant" like I said earlier, but it may have been something else.

I apologize for the vague details. I was very tired at the time. I tried recreating the process today and the page doesn't pop up. The most I get is "Authentication Succesful" from a similar address. The most I know is that Localhost has something to do with my actual machine.

If anyone can shed some like, that would be incredible.

Can anyone help me understand what I granted access/permission to? I wasn't doing anything else at the time, so I assume it has to do with sourcetree.


Answers:
author: Ana Retamal
body: Hi Rob! During the installation process, SourceTree doesn't ask you to grant permissions to anything. When you install SourceTree we ask you to accept the Customer Agreement, which you can re-visit by clicking **About SourceTree \> Customer Agreement**.

If you'd like to get more help with that, we'll need more information regarding what you were doing at that moment. Another option would be to [wipe SourceTree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html), uninstall it, install it again and see if you get the same pop ups. I've tried reproducing the steps and didn't get any pop up, asked some of my colleagues and it doesn't sound familiar to them either... let us know!

Cheers,

Ana

comments: author: RobStuffPers
body: Hey Ana, I highly appreciate your quick response.

Unfortunately, the details I've given are the best that I can come up with. When speaking about it with a coworker we thought it may have had something to do with authenticating/connecting Sourcetree to Bitbucket. I thought it had something to do with the Oauth authentication.

I tried recreating it on another machine with a new account and on a new network, but nothing happened.

I did try wiping SourceTree preferences, but I'm still not sure. Thank you so much for all your help. I'll have to keep digging.
Why my SouceTree(no matter which version) have frequently crash in my mac?
Asked by ???:

It always happen while pulling. Other operation also can creat crash! Later?I will submit a crash dialog.


Answers:
author: Ana Retamal
body: Hi! Did you manage to send us the crash report? If you did so via a Support ticket, please let us know so we make sure this question is being taken care of :) Remember to include also which MacOS version are you using.

Cheers,

Ana

comments: author: ???
body: oh,Follwing is the crash report. Hope it will be useful.

![0001.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/1459i1D18A16FCCBEE1B5/image-size/large?v=v2&px=999 "0001.jpg")![0002.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/1460i9DD0101ED9AA6A36/image-size/large?v=v2&px=999 "0002.jpg")


Tags: crash
More info on the Command Injection issue?
Asked by Scott Robertson:

I received an email from Atlassian relating to the Command Injection issue in SourceTree and suggesting an upgrade to the most recent version of SourceTree, as I'm sure all users did.

I am hesitant about upgrading in an Enterprise environment to the newest version for a couple reasons I will not get into here. Is there any information on what exactly the risks are if I stay on a pre-2 version? And is there any way of mitigating those risks other than upgrading?

Much appreciate any responses


Answers:
author: Gary
body: Hi Scott,

Please see <https://confluence.atlassian.com/display/SOURCETREEKB/SourceTree+Security+Advisory+2017-05-10> \& <https://nvd.nist.gov/vuln/detail/CVE-2017-8768> for more information.

Can you also tell me if you are using the Windows version, or OSX version of SourceTree?

Cheers,  
Gary

comments: author: Scott Robertson
body: Thanks for the links. I had seen the first one and found it a little vague on what exactly the possible repercussions could be, I will follow up on the latter link though.

I'm using the Windows version.


author: Scott Robertson
body: After following the links I believe I understand the seriousness of the issue. Is there any way of effectively negating the issue in affected versions, such as unlinking the installed Sourcetree from URI association?


author: Gary
body: Hey Scott,

Upgrading is the preferred path.

Alternatively, you can uncheck the option "Use this version of SourceTree for UIR Association" in the Tools/Options/General Tab and remove the following registry key "HKEY_CURRENT_USER\\SOFTWARE\\Classes\\sourcetree\\shell\\opencommand" - this disables the handling of the "sourcetree://" protocol.

Please note that we do not test on older versions of SourceTree.

Cheers,

Gary


Tags: cve
What is the search tab displying?
Asked by Eric Whitcombe:

I am brand new to SourceTree. But I ahve been using Git for a few years. I just started up SourceTree and cloned a repo.   
One thing that is confusing is right off the serach tab, which I believe is displayed right away, it displaying a differential.   
It seems to be the last commit I did in this repo. Is that default behavior? It worried me at first that soemhow I was already out of sync with the repo and I had just cloned.  
Why is anything displayed at all when I am not even trying to search?


Answers:
author: Ana Retamal
body: Hi Eric, from your description is not clear what you're referring to. Could you post a screenshot to give us a better context?

Thanks!

Ana
Sourcetree keeps prompting for update even though on latest version
Asked by Peter K:

I am running version 2.0.20.1. Everytime I open sourcetree a prompt appears telling me a new update "2.0.20.1" is available and if I want to update.

It doesn't matter if I press yes or no. It will continue prompting me everytime I open the application.

I am running on Window 10 x64 usually on an account without local admin priveleges.

edit: nevermind. After a few hours of being open a prompt appeared saying it successfully updated and to restart sourcetree. Odd, but at least the problem went away.


Answers:
author: Ana Retamal
body: Hi Peter, glad to hear SourceTree was finally updated successfully!

Have a good day :)

Ana


Tags: upgrade
Sourcetree to Bitbucket Server behind SSL not working
Asked by Barnaby Keene:

I've set up Bitbucket server and I'm trying to get Sourcetree connected since some team members are not familiar with the command-line and I'd rather get them up and running instead of spend a day teaching git commands.

Annoyingly, during the installation process when selecting "Bitbucket Server" and entering the correct credentials, this error appears:

```
Failed to check login for user [<redacted>]Unable to connect to the host serviceAn error occurred while sending the request.The request was aborted: Could not create SSL/TLS secure channel.
```

Is there any way to know exactly what the issue is?

I'm using Caddy as a proxy which afaik uses HTTP/2. I'm not sure what version of SSL/TLS it uses but I'd assume it's whatever's the latest (Caddy is pretty modern).

I should add that git commands work perfectly fine, I've done a pull/commit/push cycle without any problems.

--

Skipping this step and just cloning straight from the repo worked fine. What's the difference between that and doing this Bitbucket Server setup? Am I missing out on any useful features?


Answers:
author: Ana Retamal
body: Hi Barnaby! Have you enabled TLS 1.1 and TLS 1.2 in SourceTree?

![Enable TLS.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/1290iA368D48914C51CBF/image-size/large?v=v2&px=999 "Enable TLS.PNG")

comments: author: Barnaby Keene
body: \> Skipping this step and just cloning straight from the repo worked fine. What's the difference between that and doing this Bitbucket Server setup? Am I missing out on any useful features?

The issue I posted referred to the installation setup menu, which appears to omit this option and thus causes the problem. It works fine once you go into the program and adjust the settings. Not a big deal, just a minor bug in the installation that could confuse people.


author: efhurtadop
body: Thanks you Its Worked for me


Tags: bitbucket-server

ssl

tls