youngmon/atlassian-qna huggingface dataset:
Can someone help with my Confluence license? I was never given the 24/7 support number
Asked by Dee from Texas:

We switched from premium to enterprise for confluence. We should have 1000 users but our account only shows 9. We created a ticket but no one has touched it in 24 hours. When we switch to enterprise we were told we would have 24/7 support and onboarding. We never got onboarded into enterprise and never got a phone number for support. Please advise.


Answers:
author: Brant Schroeder
body: [@Dee from Texas](/t5/user/viewprofilepage/user-id/5360000) For licensing problems that you are having the best way is to use this form - <https://www.atlassian.com/company/contact/purchasing-licensing>

Is that were you submitted your issue?


author: Dhanush
body: Hi [@Darnell Myles](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5360000) , I created a support ticket for our Billing team to assist you. You will soon hear back from our team with the ticket number!


Tags: atl-rvw

atlassian-support

confluence-cloud
Change Space key for xml exported Confluence Space
Asked by Chirag Parikh:

Hello team, I have an xml export which I would like to import in Confluence Data Center 7.19. I am using the solution 3 provided by below KB but its not working. Does anyone else having the same issue or have an updated PowerShell or bash script that would work better.

<https://confluence.atlassian.com/confkb/how-to-copy-or-rename-a-space-in-confluence-169578.html>

Thank you,

Chirag Parikh.


Answers:
author: Brant Schroeder
body: [@Chirag Parikh](/t5/user/viewprofilepage/user-id/4696095) After following the instructions and trying to restore from the XML what is occurring? What are you seeing in the logs? Are you trying to restore in a different instance or on the same instance? Are the versions of the instances the same?

comments: author: Chirag Parikh
body: Thank you for your reply Brant. It throws an error saying Space Key exists. We are trying to import in the different instance but in the instance where we are importing the key already is used by other team.


author: Brant Schroeder
body: [@Chirag Parikh](/t5/user/viewprofilepage/user-id/4696095) It has been a long time since I have done a space key change in XML. You could always create a new space on the instance that you are exporting out of. Then you can copy all the pages to the new space and export it with a new key. I know it is not ideal but it should work if the key is not being used. You could always create the space copy a few pages and test it. Remember when you are copying pages to select the check box to copy child pages. This should limit the number of copies you will need to execute.


author: Brant Schroeder
body: [@Chirag Parikh](/t5/user/viewprofilepage/user-id/4696095) please accept the answer to help others?


author: Chirag Parikh
body: Thank you Brant. Atlassian Add-in for Copy Space works amazing. We ended up using Copy Space to create a new space using New Key and that worked great for us.

Thank you,

Chirag Parikh.


Tags: confluence-data-center

server
Table Transformer extracting URL from Jira Results
Asked by Maria Del Rosario Gonzalez:

I have been using the Table Toolbox Macro in Confluence with a lot of success and love the functionality.

I am facing an issue with a particular use case:

I would like to take a field returned from a Jira SQL filter that is a link (*when I hover over it, I can see the URL*) and select the last part of the URL; so just the number part is displayed.

I am attaching a partial screen display to illustrate the problem.

Is there a way to accomplish this?

Thanks in advance for your help!![PostedQuestion.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/301042i51698CEF5254A80A/image-size/large?v=v2&px=999 "PostedQuestion.PNG")


Answers:
author: Stiltsoft support
body: Hi [@Maria Del Rosario Gonzalez](/t5/user/viewprofilepage/user-id/5002206) ,

If you use the Legacy Jira macro, we can suggest trying the following workaround:

![Thu 13-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/301179i5578848374987F4B/image-size/large?v=v2&px=999 "Thu 13-1.png")

Here I use our project for spam as an example. :)

The following SQL query helps to extract the issue key from the 'Summary' link hidden under the description string:

SELECT \*,  
MATCH_REGEXP(T1.'Summary'-\>getView(), "href=\\"(.\*?)\\"")-\>1-\>split("/")-\>slice(-1)  
AS 'New column'  
FROM T\*

![Thu 13-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/301180i92609A7629253BA0/image-size/large?v=v2&px=999 "Thu 13-2.png")

If the example doesn't suit your needs, please refer to [our support](https://stiltsoft.atlassian.net/servicedesk/customer/portal/14). The portal is confidential, so you'll be able to share more details.

comments: author: Maria Del Rosario Gonzalez
body: Excellent! You guys are amazing with your support. This tool is so useful and has provided so much value!

Thank you!!


Tags: cloud

confluence-cloud

filter

table

table-filter

table-filter-and-charts

table-transformer
How can I set the default tab within a tabs container?
Asked by Kathleen Janiszewski:

I have a tabs container which contains 4 tabs each with a TableView macro inside. I simply want to set the default tab depending on the date. I can hardcode it for now, but I'd like to do it programmatically using JavaScript, eventually. Is there an easy way to do this either on the Tabs Container macro or on the Tabs themselves?


Answers:
author: Alex Medved _ConfiForms_
body: Hi

Unsre what "tabs" component are you using, but the one from Atlassian allows to switch between tabs using the "anchor" in the url

<https://aui.atlassian.com/aui/latest/docs/tabs.html#tabs-example-second>

Alex

comments: author: Kathleen Janiszewski
body: Alex,

Thank you.

I've had to add the line:  

AJS.tabs.change(jQuery(\`a\[href="${currentFYandQtrStr}"\]\`));  

to my AJS.toInit() function, so that works. It just doesn't look nice, because the default is the first Tabs Page. I was hoping there might be a way to simply use the id of the Tabs Page in the Tabs Container to set the default.  

Any ideas? If not, this is sufficient, just not pretty.

Thank you in advance.

-Kathleen J


author: Alex Medved _ConfiForms_
body: Not sure why you could not do that with the same approach!?

And selecting any other tab

Alex


Tags: addon-com.vertuna.confluence.plugins.confiforms

confiforms

confluence-server

server
Give style to the Confluence site
Asked by Erika Dominguez:

We use Confluence as the Knowledge Base for users, where we share articles to solve the most common issues.

Now, aside from that, we're being requested to provide more frontend "design" to it.

For example, adding the Company logo, change colors and overall make it look more fluid and in tune with our company.

Is there a way to do this?

Let me know if you have any questions regarding this.

Thank you!

Best regards,


Answers:
author: Teodora V
body: Hi [@Erika Dominguez](/t5/user/viewprofilepage/user-id/5400817)

There are a lot of things you can do with your Confluence space styling, including changing the logo, theme, favicon, headers and footers, and more.

You can start here as the most handy source of how to do all of these things: <https://support.atlassian.com/confluence-cloud/docs/change-the-look-and-feel-of-confluence-cloud/>

Be aware that some edits may require admin permissions so if you don't see the fields in your left menu after you go to Settings, you probably need to request an extension of your space permissions.

comments: author: Erika Dominguez
body: Thank you!  

I'll start there :)


author: Jonathan Pusinelli
body: Hi [@Erika Dominguez](/t5/user/viewprofilepage/user-id/5400817)

I'm Product Owner for the free app [Spacecraft](https://marketplace.atlassian.com/apps/1230544/spacecraft-theme-for-confluence-cloud-color-your-space?hosting=cloud&tab=overview), that's specifically designed to let you further customise and style your outward facing Confluence pages. I'd love to learn more about your requirements - would you be up for a quick chat? You can [book a call here](https://calendly.com/spacecraft-app).


Tags: cloud

confluence-cloud
Templates
Asked by Tho Thi:

Hi

I am looking for a way that if I change the template, all pages created with it are also changed. To give an example, I always have certain hyperlinks in one corner of all pages. If one of them changes, then it would be good if this changes on all pages that have been created with the template.


Answers:
author: Robert Reiner _smartics_
body: You could use the [Excerpt](https://confluence.atlassian.com/doc/excerpt-macro-148062.html) / [Excerpt Include Macros](https://confluence.atlassian.com/doc/excerpt-include-macro-148067.html) in a template to include some predefined content. This would only allow to change the content in the reference page, but as Nic and Sebastian pointed out, won't allow to reference another page or change the location of the content on the pages created with that template. So this solution may not be as flexible as you might want it to be.

You may also want to check if the intended result could be made part of the page layout or add some content by means of adding JavaScript to certain pages. The latter would probably require programming skills (and admin consent) and/or a third-party / own Confluence app to allow such modifications.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

A template is a predefined pattern used to create a new thing, which can then be amended as needed.

A template has no effect on anything it created after they were created. If they did, could you imagine the fun if someone changed the template for a car windscreen? Every car with a screen made with that template would have its windscreen blown out.

Even if you could do it, can you imagine the code needed to go inspect, try to update, and change every page that was created from a template? It would be immense, and unlikely that even a clever AI could get it right for every page.

The point is you can't expect a template to do that, it's not what templates are for.


author: Sebastian Krzewi?ski
body: Hi [@Tho Thi](/t5/user/viewprofilepage/user-id/5407908)

If you will change template all new pages created from this template will have new update.

All pages created from template will be not updated when you will update template. You need to update them manually.

Regards,

Seba


Tags: confluence-server

server

template
Connecting the search function in Cherwell with Confluence
Asked by Nikki Hailey:

We currently already have Cherwell connected to our Atlassian product for ticketing. However, the Cherwell admin is looking to add some functionality in Cherwell that would allow users to search Confluence for help articles. Has anyone set this up before that can give assistance? I am not finding any info, so it isn't super encouraging.


Answers:
author: G subramanyam
body: Hi [@Nikki Hailey](/t5/user/viewprofilepage/user-id/3460030) welcome to the Atlassian community.

I tried checking few details about your query and summarized if that helps you.

1. I found this post on [Ivanti site](https://forums.ivanti.com/s/article/Cherwell-Searching-Guide-Quick-Search-and-Search-Manager?language=en_US) on how to search for help articles in Cherwell.

Alternatively, try considering these workarounds:  
1. Leverage [Confluence REST API](https://docs.atlassian.com/atlassian-confluence/REST/6.6.0/).  
2. Try Utilizing Confluence Search Macro within Cherwell forms. This lets users enter keywords and view matching articles within the Cherwell interface.  
3. Atlassian marketplace apps like, [ZigiOps: Jira Cherwell integration](https://marketplace.atlassian.com/apps/1224485/zigiops-jira-cherwell-integration?tab=overview&hosting=cloud)might come handy.

comments: author: Nikki Hailey
body: Thank you! I have passed this on to the Cherwell admin. I really appreciate it.


Tags: cloud

confluence-cloud
Cant Create New Projects Due to Not Being Able to View Templates
Asked by sam anderson:

Hi All,

I'm experiencing an issue where even though I am an org-admin, I'm unable to create new projects due to being prompted that, though I have permission to create new projects I do not have access to view the templates.

![Screenshot 2024-07-03 171802.jpg](/t5/image/serverpage/image-id/333354iD3A9D223D39C2423/image-size/large?v=v2&px=999 "Screenshot 2024-07-03 171802.jpg")

Is anyone else experiencing a similar issue or have any idea on how to resolve this?


Answers:
author: John Funk
body: Hi Sam - Welcome to the Atlassian Community!

Permissions to create projects are granted through the Settings \> System \> Global Permissions \> Jira Permissions setting.

Just because you are an Org Admin doesn't mean that permission has been granted.

comments: author: Shawn Stevens
body: I'm having a similar issue for a user. I have checked the settings and the person in question is in the Administer JIRA global permission. They encounter the same issue as what Sam reported above. They do not seem to have permissions to the Project Templates even though they are added into Administer Jira. Is there a setting some where else that is causing this?   

<br />


author: John Funk
body: Hi Shawn - What type of project are they trying to create? Company-managed? Team-managed?


author: Shawn Stevens
body: Apparently it is now working as expected for the user. Sorry for the false alarm.


Tags: cloud

jira-cloud
Jira Cloud Backups
Asked by Jason Krewson:

I was discussing Jira Cloud backups with a company I just started working for, showing them that I do weekly backups of the instance every Friday and that is when someone asked me why I am backing up the instance when Atlassian provides a data guarantee backing it up already.

So, I did some research on this and I am not finding a very clear answer on what Atlassian is backing up. Is Atlassian already backing up our Jira Instance so that if say someone deleted a project by accident they would come and restore the project and configuration for us (just a random example I can think of)?

From my understanding that is what creating cloud backups with backup manager is for.

Thanks for the help in advance!


Answers:
author: Jim Knepley - ReleaseTEAM
body: As far as I know, Atlassian backs up everything and can restore everything. it's an "all or nothing" situation.

They explicitly do not support what you're talking about (from <https://www.atlassian.com/trust/security/security-practices#backups>):
> We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites.

There are [third party tools](https://www.revyz.io/backup-jira-cloud) that are more granular.

comments: author: Vish Reddy _Revyz_
body: Hi [@Jason Krewson](/t5/user/viewprofilepage/user-id/5437316)

In addition to the above you should also review the Cloud Security Shared Responsibilities - <https://www.atlassian.com/whitepapers/cloud-security-shared-responsibilities>

The division of responsibilities are very similar to what other SaaS vendors such as Microsoft, Salesforce etc.. offer as part of their SaaS offerings.


author: Jason Krewson
body: Thanks so much, this is exactly what I was looking for, appreciate the fast help on this!


author: Magdalena Zhisheva
body: Hi [@Jason Krewson](/t5/user/viewprofilepage/user-id/5437316) ,

You may take a look here: <https://www.atlassian.com/trust/security/data-management>

and here: <https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-center-security>

but the official statement from the second link is: "To avoid data loss, we recommend making regular backups. Learn more about creating backups in the support documentation for your product."  

Hope it helps!

comments: author: Jason Krewson
body: This is great and what I was looking for, thank you!


Tags: backup

cloud

jira-cloud
Where did the "view all" link go at the bottom of the "your work" page?
Asked by Jennifer Eitel:

Hello. To see all the work assigned to me, I click on the "your work" link, which gives a drop down, the bottom of which has a link to "go to your work page." Last week, at the bottom of the your work page, there used to be a link that said "view all" where it would take you to a view of all your tasks with the task listed on the left, and then the individual item description on the right. That link is gone today. How do I get it back?


Answers:
author: Trudy Claspill
body: Hello [@Jennifer Eitel](/t5/user/viewprofilepage/user-id/5535447)

Welcome to the Atlassian community.

I still see the View All link at the bottom of my Your Work page.

Do you see the message "Showing ## of ##"? If not, then perhaps the View All link only shows when there is more data to display.

Have you tried another browser application, or a private browser window?


Tags: cloud

jira-cloud
Permission & Notification schemes - List order
Asked by Magdalena Zhisheva:

Hi all,

I would like to check this with you - Does anyone noticed a recent change into the Permission \& Notification Schemes list order?

Thank you all in advance!


Answers:
author: Magdalena Zhisheva
body: Feedback from the Atlassian dev team:  
"We are happy to accept that the ordering of schemes used to be alphabetical and have accepted the public bug [JRACLOUD-84078](https://jira.atlassian.com/browse/JRACLOUD-84078) as owned by our team. The bug is in the gathering impact stage and will be addressed based on priority"

So, let's vote on this :)

Hope it will be useful for someone!

comments: author: John Funk
body: Yes!!


author: Magdalena Zhisheva
body: And if someone can confirm if they were in alphabetical order before or me and my colleagues are loosing our minds :D


author: John Funk
body: Hi Magdalena,

In what way?

comments: author: Magdalena Zhisheva
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

I have recently noticed that their order have been changed as before they were in alphabetical order and now they are not.

Wondering if anyone else noticed that :)


author: John Funk
body: Ah, you mean in the list of schemes. Had not noticed a change though the list of Permission Schemes is definitely not in alphabetical order now.


author: Magdalena Zhisheva
body: Thank you :)


Tags: cloud

jira-cloud

notification-scheme

permission-scheme
Rich filter configuration - Jira filter selection
Asked by Benediktas Bielovas:

I want to create a Rich filter with a custom Jira filter but it only allows me to choose from the existing Jira filters.

Am I lacking rights for this or misunderstanding something?

![Jira Filter selection.png](/t5/image/serverpage/image-id/333338i3DFAA193C242A4B9/image-size/large?v=v2&px=999 "Jira Filter selection.png")


Answers:
author: Lisa Forstberg
body: Hi [@Benediktas Bielovas](/t5/user/viewprofilepage/user-id/5535427) ,

It seems like the addon allows you to build filtering on top of existing filters in Jira so yes, you need firstly to create a filter in Jira and then turn to the addon to pick that up and enrich it further.

You can also use an already existing filter in Jira (not created by you).

[Here is a link](http://?https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783943671/Concepts) to the addon vendors user documentation

br

Lisa

comments: author: Benediktas Bielovas
body: Oh, I see. Thank you, Lisa!


Tags: cloud

jira-cloud
Why duplicate Labels
Asked by VEDAT YUCE (TBMNC):

Why Jira allows users to create multiple labels for the same word?  

Like this one, force users not to create mounts of similar word for work efficiency.

![image.png](/t5/image/serverpage/image-id/333326i5CEB64F2D047C0C1/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi Vedat - Welcome to the Atlassian Community!

This is why, in my opinion, you should use Components instead of labels.

comments: author: John Funk
body: [@VEDAT YUCE (TBMNC)](/t5/user/viewprofilepage/user-id/5469469) - Any update here?


author: Dan Breyen
body: Hi [@VEDAT YUCE (TBMNC)](/t5/user/viewprofilepage/user-id/5469469) I got a reply from Atlassian Support.

"...Even though the option to create a "(New label)" appear, even if you select that, it won't create a duplicate label and will just add the existing one.

We have the following bug report about this UI inconsistence:

* [JRACLOUD-79629: "(New label)" option is always visible, even if a typed label has an exact match among suggestions](https://jira.atlassian.com/browse/JRACLOUD-79629)

Please access the bug page and click on **Start watching this issue** to receive all the updates about that. ..."

So I would suggest voting for and watching that ticket as it only has 2 votes.


author: karim -Atlassway-
body: Hi [@VEDAT YUCE (TBMNC)](/t5/user/viewprofilepage/user-id/5469469)

Try out [Colored label Manager](https://marketplace.atlassian.com/apps/1232559/colored-label-manager-for-jira?tab=overview&hosting=cloud) , you have the ability to restrict new label items creation, Project Admins can add items to the field. User can select those items from the list. Useful for label fields like Definition of Done or Select List .

You can also report on labels , there's absolutely no coding required and certainly no need to learn Jira Query Language (JQL) for that matter.

And more ..

![](https://marketplace-cdn.atlassian.com/files/928ca03d-e117-4881-b28c-1e56b7549e34?fileType=image&mode=full-fit)

Atlassway Team


author: Dan Breyen
body: Hi [@VEDAT YUCE (TBMNC)](/t5/user/viewprofilepage/user-id/5469469) I can't think of a use case for duplicate labels. I use labels I'm using for Automations. I could imagine that these Automation could get messed up because of that. I would suggest contacting [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) to see if there is a valid use case for this behavior. I can see the difference in the labels between 'equipment' and 'equipment.'.

I can replicate it on my instance too. IMHO, I don't think it should work that way.

I took a quick look on Atlassian's Jira site and couldn't find anything related, but I may have missed it.

comments: author: Dan Breyen
body: I created a support ticket for this issue.


Tags: cloud

jira-cloud
What would cause the built in "type" filter on backlog to disappear for some boards?
Asked by kathleen_crowley:

Within the same project, the built in "type" filter shows up on most boards, but is suddenly not showing up on one board. I've double checked all settings for the board, they seem identical.

![Capture.PNG](/t5/image/serverpage/image-id/333337i0DE234CAD3871575/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Trudy Claspill
body: Hello [@kathleen_crowley](/t5/user/viewprofilepage/user-id/4777603)

Welcome to the Atlassian community.

Does the board that doesn't have the Type filter displayed currently actually show more than one type of issue?

comments: author: kathleen_crowley
body: It does; it shows stories and sub-tasks.


author: Trudy Claspill
body: I set up a board that contains only Story and Sub-task type issues. I did not see the Type filter on the Backlog screen, but I do see it on the Board display.

I've never noticed this difference before so I don't know if it is a recent change or has always been this way.


author: kathleen_crowley
body: Oooh you are right. I added another issue type to the backlog, bug and issue, and the "type" filter reappeared. On all of the other boards, they also had bugs. Thank you for giving me another way to look at it!!

I don't think it has always been this way. I can remember times when we filter out sub-tasks for discussions.


Tags: cloud

jira-cloud