youngmon/atlassian-qna huggingface dataset:
Unable to un-quarantine a quarantined test
Asked by Mark Smith:

I was able to quarantine the following 7 tests successfully. Now, I cannot determine a way to un-quarantine them! As you can see, no option exists.

I'm running Bamboo 6.8.1 build 60805

I don't have a "Quarantined Tests" tab on the plan summary, either.

Must one un-quarantine from the exact same job/branch or something like that?

How do I un-quarantine these tests, please. Thanks!

![quarantine-challenge.png](/t5/image/serverpage/image-id/66830iD78C61A4D2AF7026/image-size/large?v=v2&px=999 "quarantine-challenge.png")


Answers:
author: Joe Barnier
body: I work with [@Ben Sumnicht](/t5/user/viewprofilepage/user-id/3480743), and we figured out our issue. I want to post the resolution here for future viewers of this post.

There is a distinction in Bamboo between "skipped" and "quarantined" tests. However, this distinction is not very obvious in the Bamboo web interface, which groups them together in a "Quarantined / skipped" section of the test results. Note that there was a feature request to improve this (<https://jira.atlassian.com/browse/BAM-15946>), but it has been closed and is not planned for implementation at the time of this posting.

Skipped tests are tests that exist in a test suite but have been marked as disabled in the test results that Bamboo parses. For example, a GoogleTest unit test can be disabled by adding the `DISABLED_` prefix to its name (in the unit test code).

Quarantined tests are tests that have failed but are then manually marked as "Quarantined" in the Bamboo web interface (by a user with plan administrator or build permission).

In our case, we were fairly certain that tests had been quarantined, but in fact they were disabled tests in our unit test suite. I am guessing this was also the case for the original poster.

To resolve the "skipped" tests, we simply needed to stop disabling them in our unit test code.


author: Alexandr Ts
body: Old thread, but may be it will be useful for someone.   

You can un-quarantine tests on Build plan summary page.   

<https://confluence.atlassian.com/bamboo/quarantining-failing-tests-289276886.html>


author: Ben Sumnicht
body: We are running the same version and build of Bamboo and are also experiencing this. Any updates?


author: Victor Debone
body: Hello [@Mark Smith](/t5/user/viewprofilepage/user-id/1497777) welcome to the community :)

As from the screenshot you've shared, it seems that you have skipped tests, and not quarantined tests. Can you confirm that these tests were not skipped from your code?
Bamboo container with docker task
Asked by joshysav:

Currently have bamboo running in a docker container. Now I want to use a docker task.

Option 1 (Dockerinception :\| )

Would this require installing docker inside the container.... this feels really bad but I am not sure if the host docker can be accessed from inside the container.

Option 2

Set the host a remote build agent.

Sorry this is a pretty open ended question but would appreciate comments from the community.


Answers:
author: Victor Debone
body: Hello [@joshysav](/t5/user/viewprofilepage/user-id/56596)

The host docker can be accessed by the container. You should understand the security implications of doing such [here](https://stackoverflow.com/a/33183227).

The second option is a better answer if you are not running on a development environment.


Tags: build

continuous-delivery

docker
IIS 10 INTEGRATION WITH BAMBOO
Asked by Victor Salazar:

Would you please tell us how to integrate our Bamboo Server(SEN-XXX - removed by moderator) with IIS 10?.

Basically what we want to do is redirect the HTTP Requests of IIS(load balancer) to Bamboo.


Answers:
author: Mikael Sandberg
body: Hi [@Victor Salazar](/t5/user/viewprofilepage/user-id/3562405),

Welcome to the Atlassian Community.

I removed your SEN number, this is a public forum and it should not be posted here.
Bamboo Build Plans failing with compilation errors
Asked by Heena Agrawal:

Our bamboo build plan was setup on Windows 7 earlier and worked completely fine. Then, we moved the same build plan to a windows 10 based PC, that is when the builds started failing.

We are using ti based Code Composer Studio 6 with C6000 and arm compilers. We have ruled out any issues with Code composer and ti based products as outside the bamboo environment, the binaries and builds are getting created succesfully on Windows 10.

Attached is the error log. It seems like bamboo is not able to access some files in our remote server and hence the builds are failing. My questions is are there any known issues related to bamboo integration with Windows 10? Or has anyone seen the attached error before?

![Capture.PNG](/t5/image/serverpage/image-id/66464i39B8808739DAABCB/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: jira guy
body: Error messages are clear. You are missing some files that are in windows 7 and not in 10. Search for those files and move them to same path in the new server

comments: author: Heena Agrawal
body: So the thing is that the file mentioned here is apparently some temp file getting created somewhere. Its not an actual file that exists in our project. And every time we run the build plan, there is some new numbered file that shows up in the log.

```
command file '\\0352014')
```
Docs totally unclear - How to setup SSO for portal access only external org customer users?
Asked by K_:

We want to be able to set up SSO access for multiple users from multiple companies each to have access to their own service desks within Jira portal.

We're reading this and associated pages: [Configure SAML single sign-on for portal-only customers \| Atlassian Support](https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-for-portal-only-customers/)

Does this mean we have to run our own ADFS server for all our customers, or how can we let them use their own MS login to join our service desk?

Do we somehow need to sync everyone in all external customers into our JIRA directory?

Can we have multiple external federated auth. providers?

Or how do we do it please?


Answers:
author: Ashwini_More _miniOrange
body: Hey [@K_](/t5/user/viewprofilepage/user-id/4273591)

I'm Ashwini from the miniOrange team.

We understand your requirement to set up SSO access for multiple users from various companies, each having access to their own service desks within the Jira portal.

Based on your query:

You don't need to run your own ADFS server for all customers. Instead, you can configure multiple IDPs to allow users to log in using their own Microsoft credentials.

You can connect multiple IDPs in your instance and not create their ADFS accounts. The customers will ultimately lead to your Jira directory itself.

For further assistance and detailed steps, please reach out to us at atlassiansupport@xecurify.com.

Looking forward to helping you set this up.

PS: I am working for miniOrange, one of the Top SSO vendors for Atlassian Marketplace.

Thanks,  
Ashwini


author: K_
body: Thanks both for your responses.

We have implemented a workaround.


author: L?gia Zanchet
body: Hello K_  

We are happy to have you in our community.  

Your question is more on the scope of our Atlassian Access team.  
I created a ticket for you to expedite the answer to your question.  
You should have received an email with the ticket number, and you can follow up from there.  

Thank you.  


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM Form looping through for repeat data entry
Asked by Ste404:

Hi all,

I am stuck at the moment with something that I can't figure out is even possible or not.  

I have a form built that takes the details entered, creates an issue, runs an automation to update assets with that information then closes the issue.  

I would like a way to be able to repeat this if there are multiple assets to be entered.  

For example if there were 3 iphones received then I could record the info (model, serial number, tag etc) send that off then enter then next ones unique info and send that off.  

Exactly like it happens in Assets with the 'Create another' check box, it's just these users are not exposed to assets, they are simply entering the info in from a form and cross checking some other information also.  

Is this sort of looping functionality possible?


Answers:
author: Kurtis
body: I'm also looking for this function at the moment. I don't think it's possible right now since the form has nowhere to store the data. There is a code block option, but I'm not sure how to take advantage of that.


author: Joost Boek
body: Really looking forward to see this kind of functionality


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
JSM is appears to be down. All we get are errors. Is anybody getting feedback from Atlassian?
Asked by Matt Romney:

Does anybody have any news or information on the status of the Jira system issues right now? Any ETA or communication from Jira? I can't even submit a ticket to Jira.


Answers:
author: Fernando Eug?nio da Silva
body: Guys,

It seems the problem was solved. Please, take a look here: [Jira Service Management Status - Error responses across multiple Cloud products (atlassian.com)](https://jira-service-management.status.atlassian.com/incidents/f5w4mchbskyt)

comments: author: Phillip C
body: When are we going to expect a root cause investigation? Given this affected all atlassian platforms?


author: Calvin
body: Looks to be back up for us.


author: Brian Reid
body: Not even sure Atlassian is aware since noone can submit tickets either


Tags: atlassian-support

cloud

jira-service-management

jira-service-management-cloud
Anyone else seeing the error We couldn't connect to that issue?
Asked by Jeff Reed:

I can't open any issues in Jira Cloud. I get: "We couldn't connect to that issue"

Anyone else experiencing this issue? When I try to report it to support the support page reads:  

**Support Service Connection Issue**  
There may be an issue reaching our backend service. This could result in your form submission failing to create a support ticket.


Answers:
author: Michelle Lane
body: Same here


Tags: cloud

jira-service-management

jira-service-management-cloud
What is happening to Jira now, is there any issues going? I cant open my tickets.
Asked by Rochelle Natal:

Jira is not working properly. When I try and open all my ticket. its shows "We couldn't connect to that issue Make sure that this issue actually exists in that project. If it does, try again in a few minutes"


Answers:
author: Shaun McGuire
body: Widespread issue. Lots of reports of similar behavior pouring in here in the community. Unable to log a support ticket either - that part of their system is also not working.


author: Sandro Yamashita
body: Same here - Just like the others, no one is able to open a request or open it to Atlassian


author: Genae
body: Same - I was not able to submit a ticket but reached out to our Customer Success Manager who confirmed there is an issue and teams are aware and working to resolve the issue.


author: Sara Tucker
body: Same here - I also can't submit a support ticket to even log the issue with Atlassian support


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
JSM Stopped loading issues, and says issues don't exist
Asked by John Callanan:

Out of the blue, JSM wont load tickets in the queue, says "

#### An error occurred {#toc-hId-344980292}

An error occurred while loading this page

or if I open a ticket from email, it says the issue doesn't exist. Whats the deal?


Answers:
author: Jaclyn Boeckx
body: Same with ours and no update from Atlassian Status page.


author: David Pezet
body: There seems to be an outage affecting a wide scope of products and functions.


author: Omar Casillas
body: Same here. Happened about 30 minutes ago on our end.


Tags: cloud

jira-service-management

jira-service-management-cloud
Issues with Jira?
Asked by Danielle David:

Unable to load pages, effecting all our tenant.

also unable to contact Atlassian as their support page is down

Nothing on the status page


Answers:
author: admin gyutani
body: All tickets say "We couldn't connect to that issue". Tried submitting a support request but their support site seems to be not working as well.


author: Todd Skelton
body: Same here. Also, support tickets are not being created.

comments: author: Todd Skelton
body: And status page still says Operational.


author: Kitty Lee
body: Same here. No one can do anything on the project nor can I submit a service ticket.


Tags: cloud

jira-service-management

jira-service-management-cloud
"We couldn't connect to that issue" error
Asked by Rosa Carson:

All users are getting this error when trying to view issues in any project. We can see the names of tickets in queues and boards, but get this error when clicking the link. I've also tried to submit an atlassian support ticket, but am not sure if it's working... I'm getting a different error there!


Answers:
author: Jaclyn Boeckx
body: It's loading for us again - anyone else?

comments: author: Rosa Carson
body: Me too!


author: Tim Doan
body: We are back!


author: Jaclyn Boeckx
body: We have the same error across all projects, all users. No update on the Atlassian Status page but no one in my org can open issues in Jira Cloud or JSM Cloud.

comments: author: Tim Doan
body: Same here. None of us can access our projects.


Tags: jira-service-desk-cloud

jira-service-management-cloud
JSM outage 2024/06/03
Asked by FINE Client Support Team:

Can't access any issues in our project and can't submit a support ticket


Answers:
author: Joseph Chung Yin
body: [@FINE Client Support Team](/t5/user/viewprofilepage/user-id/5411565) -

There seems an active incident going on on the Atlassian Cloud env which impacted a set of cloud product for multiple customers. I will review/check the following page when you never encounter another similar issue in the future -

<https://status.atlassian.com/>

Hope this helps.

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud
Is JIRA down?
Asked by Elaine Lu:

Hi Guys,

We suddenly have issues with JMS. No issues/tickets can be opened in JMS.

We are receiving this error when open a queue/ticket.![Screenshot 2024-06-03 at 3.40.24 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327655i703AA003DF953066/image-size/large?v=v2&px=999 "Screenshot 2024-06-03 at 3.40.24 PM.png")


Answers:
author: Joseph Chung Yin
body: [@Elaine Lu](/t5/user/viewprofilepage/user-id/5461795)

Hi Elaine:

There seems an active incident going on on the Atlassian Cloud env which impacted the Jira product for multiple customers. I will review/check the following page when you never encounter another similar issue in the future -

<https://status.atlassian.com/>

Hope this helps.

Best, Joseph Chung Yin


author: Elaine Lu
body: Looks like it just came back.


author: Gareth Littlehales
body: cannot create a ticket to Jira support either.


author: RSavage_stellarindustrial_com
body: Same for us, but the status page says everything is working [Jira Service Management Status (atlassian.com)](https://jira-service-management.status.atlassian.com/)


author: Adam Linger
body: Same in our instances, can't open a ticket with the standard method.


author: Gareth Littlehales
body: same, cannot open any tickets.


author: Jaspreet Kaur
body: We are experiencing the same and we cannot create support tickets


author: Chris Smith
body: Same for my entire team. Cannot login to the support page to file a ticket either.


Tags: down

jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Does Import Feature for json allow updates as well as inserts?
Asked by Lora Bouchard:

Does Import Feature for json allow updates as well as inserts?


Answers:
author: John Funk
body: Hi Lora - Welcome to the Atlassian Community!

You can do updates with the CSV import for external systems. Go to Settings \> System \> External System Import. Be sure that one of your columns has the Issue Key for the issue you are wanting to update.


Tags: cloud

jira-service-management

jira-service-management-cloud
Select List field with values from an external app or database?
Asked by Paul Madison:

Is anyone populating a select list or checkbox field with selectable values from an external data source?


Answers:
author: Mikael Sandberg
body: Yes, and you have a couple of options to do this. You can use Assets and have it being populated from an external source. Another option is to use one of the apps in the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&query=external%20data) that allows you to connect fields to external data sources. I have used Elements Connect in the past to do this.


author: Thomas Opiolka
body: Hi [@Paul Madison](/t5/user/viewprofilepage/user-id/3357765) ,

another third-party option to consider is [External Data for Jira Fields](https://marketplace.atlassian.com/apps/1219994/external-data-for-jira-fields?hosting=cloud&tab=overview). This app features a specific use case called [Field Options Sync](https://documentation.codefortynine.com/external-data-for-jira-fields/field-options-sync) that synchronises a native Jira select list with an external data source. It manages updates, activations, and disabling of options while maintaining their order.

I should mention that I am collaborating with the vendor of the app I recommended.

I hope this is helpful.

Best regards,  
Thomas


Tags: cloud

custom-field

database

jira-service-management

jira-service-management-cloud

select-list

value
Create issue screen never loads when the Create button in the top bar menu is clicked, only spins.
Asked by Tiffany Myers:

When trying to create an issue using the create button from the top bar menu, the issue create screen never loads. The wheel just continue spinning.

We are able to create a new issue by right-clicking \& opening link in a new tab.

Any ideas how to fix or what might be causing this to happen?


Answers:
author: Joseph Chung Yin
body: [@Tiffany Myers](/t5/user/viewprofilepage/user-id/5198992) -

I would recommend you to try to open an incognito session of your browser, and then test out the "Create" button operation to see if the screen loads properly.

If so, then it may be something with your local browser app's client cache issues for the problem that you are seeing. You should try to remove all cache and to see if you can repo the issue or not.

Hope this helps.

Best, Joseph Chung Yin

comments: author: Tiffany Myers
body: We will try this and let you know if it worked.

Thank you,

Tiffany Myers


author: Tiffany Myers
body: Clearing the cache did not work. Any other ideas?


author: Joseph Chung Yin
body: [@Tiffany Myers](/t5/user/viewprofilepage/user-id/5198992) -

Is this happening to only for one specific project or all of your projects?

Best, Joseph


author: Tiffany Myers
body: Joseph,

We got it working again. It was some coding which was causing the issue. The coding to hide the "None" option on 2 Radio Button Custom Fields was the issue. This is Jira Data Center on a specific network and the scripting was the problem.

Thank you though!

V/R,

Tiffany


author: Joseph Chung Yin
body: [@Tiffany Myers](/t5/user/viewprofilepage/user-id/5198992) -

Thanks for your update. BTW, "None" option is the system default for NULL value in the Jira/JSM application, so it is never a good idea to change that behavior with custom coding.

When you have a chance, please click on "Accept answer" when you have a chance, so others with similar ask will see this posting as an answered one in the community.

Best, Joseph


Tags: data-center

issue-create

jira-service-management

jira-service-management-data-center
How to create a custom Issue field with a selection that opens a hidden form?
Asked by Team Platform Admin:

I'm trying to create a custom issue field with the options yes or no. If no is selected nothing changes.

If yes is selected I want to display 5 relevant questions. The questions will be the following field types. 1, check box 2, text box 3, user selector 4, text box and 5, number text box.

What would be the best way to accomplish this? I've tried using a cascading select field but it's limited to selection and doesn't offer the text box options. I also searched online for similar issues but haven't had any luck.


Answers:
author: Florian Bonniec
body: Hi

In order to achieve this you will need an app.

It could be [Scriptrunner](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?tab=overview&hosting=datacenter) with Behaviours,[ProForma](https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira?hosting=datacenter&tab=overview) or [Dynamic Forms](https://marketplace.atlassian.com/apps/1210820/dynamic-forms-for-jira?hosting=datacenter&tab=overview).

Regards


author: Christian
body: Hello [@Team Platform Admin](/t5/user/viewprofilepage/user-id/5281187)

For this, you will need to use the Forms module in JSM. The full tutorial on how make this conditional logic can be found here:

<https://confluence.atlassian.com/jirakb/using-conditional-logic-with-forms-1167693620.html>

I think the link explains it better than I could.

Let me know if you have any other questions!

Christian

comments: author: Team Platform Admin
body: [@Christian](/t5/user/viewprofilepage/user-id/5412859) It looks as though this would only work with Jira cloud


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Is there a way to limit where users can raise Atlassian Assist tickets in Slack?
Asked by Nathan Hutchins:

We have a #helpdesk channel where we have users writing the /assist command and creating their tickets. This is the channel connected in Jira.   

However, we have noticed some tickets are coming directly to our Agent channel labeled as "Created via Slack" instead of "Created via #helpdesk". These tickets have no Slack message in the helpdesk channel. So we are thinking some users are typing the /assist message elsewhere, or opening the ticket directly with the Atlassian bot.

Is it possible to turn off the create ticket option from all these other methods so users **have**to go to the correct channel?


Answers:
author: Bruna Silva
body: Hello [@Nathan Hutchins](/t5/user/viewprofilepage/user-id/5511856),

Thank you for reaching out to Atlassian Community!

You can define the Chat Settings to hide the project during issue creation, and it will hide the project on the Assist bot, although the users will still be able to open requests for this project on the request channel designed for the project.

To achieve this, please follow the steps below:

1. From your service project sidebar, select **Channels** , then **Chat** , then **Configure**.
2. Go to the **Settings** tab.
3. Turn on the **Hide project during issue creation.**

**![Assist.png](https://community.atlassian.com/t5/image/serverpage/image-id/328389i65215AF7DF3B7C14/image-dimensions/390x212?v=v2 "Assist.png")**

More details about this case can be found in the following document:

* [Receive and manage requests in Slack or Microsoft Teams](https://support.atlassian.com/jira-service-management-cloud/docs/receive-and-manage-requests-in-chat/)

If you have any other questions regarding this matter, please let us know.

Regards,  
**Bruna**

comments: author: Nathan Hutchins
body: Hi Bruna, thanks for replying!  

I don't know how I missed that setting haha. That did the trick.   

Thanks again,  
Nathan


Tags: assist

atlassian-assist

bot

cloud

jira-service-management

jira-service-management-cloud

slack