youngmon/atlassian-qna huggingface dataset:
Tasks that don't exist can't be closed
Asked by Kelly Healy:

On my task list page, there are tasks that are shown but when I try to close them I get an error. The error is "Oops! Your task change couldn't be saved.  
There could be a few reasons for this"

When I go to the page that these tasks are on, the task isn't there because I've removed the task from the page.

<https://healthmonix.atlassian.net/wiki/plugins/inlinetasks/mytasks.action>

![confluence error.png](/t5/image/serverpage/image-id/159686i8599C5261A9E3D03/image-size/large?v=v2&px=999 "confluence error.png")


Answers:
author: Alexis Robert
body: Hi [@Kelly Healy](/t5/user/viewprofilepage/user-id/3634238) ,

I've had a similar issue earlier this year when there was a [bug](https://jira.atlassian.com/browse/CONFCLOUD-62685) on Confluence creating duplicate tasks : support had to manually delete them from the database.

You might need to get in touch with support to get this sorted : <http://getsupport.atlassian.com>

Let me know if this helps,

--Alexis


Tags: cloud

confluence-cloud
Upgrading from 6.15.7 to 7.13 (most recent edition)
Asked by Casey Allen:

Hello,

I am a new-er Systems Specialist tasked with upgrading our confluence internal server from 6.15.7 to 7.13 (most recent version).

However I have failed twice on installing. Unsure where I have issues on the upgrade process.

Specs:

* The Confluence is running on Windows Server 2016 standard within a VMware virtual machine (thank goodness for snapshots and reverting on failures).
* PostgreSQL server is at version 9.2
* Confluence Version is 6.15.7

My upgrade list:

* install postgreSQL version 11
  * create new DBs reflecting old dbs, and back up old, and restore into the new (having some cli issues with just using pg_upgrade)
* Downloaded Confluence 7.13 installer, and ran it in upgrade mode

My process:

* Make a snapshot
* Backup Confluence (This process takes like 1-2 hours 21gb of data)
* Install postgreSQL v11
* back up 9.2 postgre DBs
* create users in postgre v11 the same as the 9.2 users (there are only like 3)
* create new dbs in postgre v11
* restore old dbs into postgre v11 new dbs
* change ports of v9.2 DB from 5432 to something else, and v11 changed to the 5432
  * disconnect and reconnect DBs
* disable Confluence service in windows services
  * restart the server (the service does not stop 100% if I do "stop")
* install Confluence 7.13
  * select upgrade over existing and allow it to do the backup
* Process finishes (not sure, didn't check the log)
  * Apache runs at high CPU loads afterwards, unsure if I am supposed to wait a specific time frame.

My results:

* First attempt I did not upgrade the PostgreSQL and ultimately did not work
* Second attempt I upgraded PostgreSQL and I think properly migrated the

Any input would be greatly appreciated, especially if I am doing something wrong.


Answers:
author: Fabian Lim
body: Hi [@Casey Allen](/t5/user/viewprofilepage/user-id/4551170)

I would recommend that you open a ticket with the Atlassian Support team on this [link](https://support.atlassian.com/). They are very good at providing assistance on upgrades and they can do a review of all your procedures.

Please Provide the following details:

* **Summary** - a short summary of your problem.
* **Description** - details about the problem.
* **Steps to reproduce --**if reproducible, provide step by step detailed information
* **Expected Behaviour --**what was the expected outcome
* **Severity** - give an indication of how many users are affected by the problem
* **Provide**screenshots if possible
* **Attach support zip** - this will create a zip file of your logs and configuration files, these can really speed up troubleshooting your issue and should be included if possible. See [Create a Support Zip](https://confluence.atlassian.com/support/create-a-support-zip-790796819.html) for info on what's included. Make sure you reproduce the issue before getting the support zip.

Thanks,


Tags: confluence-server

postgres

server

upgrade
is it possible for 2 users to edit an unpublished page created by one of the users?
Asked by Anushree Rao:

how do i give access to another user to make changes in an unpublished page


Answers:
author: Kathy Hart
body: Hi [@Anushree Rao](/t5/user/viewprofilepage/user-id/4551197) Welcome to the community.

It is quite easy to invite a second editor to your unpublished Confluence page.

When you create the page, and before you select Publish, look for your profile Icon in the top right of the page. There will be a circle with a plus sign in it. Click that circle and you will be prompted to invite team members to edit with you.

You can invite them via email, or provide them with the offered link.

While editing, you will be able to see their cursor with their initial on it, as well as your own cursor.

Have fun.

comments: author: Kishan Sharma
body: That's a great feature Kathy! Another way can be to restrict edit access of the page to 2 users and once they are happy to finalize the content, open it for public view access.


Tags: cloud

confluence-cloud
Has 'Delete ConfiForms Entry' changed?
Asked by Alan Nelson:

I have an IFTTT Macro that fires onModified to 'Delete ConfiForms Entry' and my delete filter is 'myfield:\<=(\[today\]-90)'

'myfield' is a Datetime interval field.

This is no longer working, has something changed or is this incorrect?


Answers:
author: Alex Medved _ConfiForms_
body: If your "myfield" is a datetime interval field then what date it should take for the filter - start or end date?

<https://wiki.vertuna.com/display/CONFIFORMS/Accessing+field+values+and+properties>

Alex

comments: author: Alan Nelson
body: End date, so should I be using \[entry.myfield.endDate\]?

myfield.endDate:\<=(\[today\]-90)


author: Alex Medved _ConfiForms_
body: Depends what date you want to check against, for end date in the interval you check for

myfield.endDate

You can see if the filter works by creating a view and setting up the filter like that


author: Alan Nelson
body: I changed it to that 'myfield.endDate' and it's still not clearing them. I'll try the filter view and see if I can get that to work.


Tags: confiforms

confluence-server

server
Exporting PDF from other apps into Trello fails intermittently
Asked by arran.pezeskhi:

Hi all,

I use my iPad pro to write notes ( in GoodNote5) and create PDF files, then within the app (where I create the PDF) i export the PDF into trello for it to create a card and attach the PDF file.

It creates the card 100% of the time however 50% of the time it fails to attach the PDF file.

I thought it might be something to do with GoodNotes app so i tried with some other apps with same results.

The PDF files are around 1 MB up to 10 MBs so nothing too huge, it seems like it has nothing to do with the file size and any PDF could fail/succeed in uploading.

Any help is appreciated.

Thanks


Answers:
author: Garrett
body: Hey Arran,

Sorry to hear about that. The attachment size limit for free Trello accounts is 10MB, so any PDFs larger than that won't be added, unless you have a subscription like [Trello Gold](https://trello.com/en-US/gold) or [Business Class](https://trello.com/en-US/business-class).

Are you noticing that only larger PDFs are failing or is this occurring for smaller ones as well? If so, send us an email at support@trello.com with one of those PDFs and we can have a closer look!

comments: author: Manuel Alonso Gonzalez
body: Hola. A mi tambi?n me pasa. No importa si el archivo es grande o peque?o. Solo consigo agregar archivos alguna vez. Pero si que crea la tarjeta.
i want to add trello to my account
Asked by Shahar Lazarovich:

Hi,

in my attlassian account i have jira, confluence and bitbucket.

how can i buy the trello product and add it to my account?

tnx


Answers:
author: marc -Collabello--Phase Locked-
body: At the moment, Trello is a separate product from your Atlassian account.

In effect, you need to purchase Trello separately.

comments: author: Shahar Lazarovich
body: my goal is to have full sync between jira and trello - currently with my trello free tier when i use a trello-jira powerup it only sync title and not attachments or comments. would purchasing the buinsess class trello achieve full sync? or should i purchase another product like unito or something?
"Could not add power-up" error when trying to add Butler to board
Asked by Sarah B:

I'm trying to add the Butler power-up to a board I own (we'll call it board 5). I have Butler enabled on 3 of my other boards where it works fine. I was able to add the Calendar power-up to board 5, but whenever I try to add the Butler power-up, a red "could not add power-up" error appears in the upper right. I have Trello Gold and the board has 2 other members besides me. Is this a known error, and are there any things I can try to resolve it?


Answers:
author: Jireh
body: Hi Sarah,

How are you enabling Butler? Are you seeing in the power-up directory (the view that appears when you click "Add Power-Up" on the board side menu)?

Do you see the Butler board button at the top right? Or the "Butler: Automate cards and more..." section in the board side menu?

comments: author: Jireh
body: ![Screen Shot 2019-10-25 at 5.33.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/70687i9EF70A5554473853/image-dimensions/517x565?v=v2 "Screen Shot 2019-10-25 at 5.33.43 PM.png")


author: Sarah B
body: I was trying to add it from the power-up directory, but it turned out to be some sort of glitch because when I logged out and back in, the button appeared on the board. Thanks for responding, though!
Butler
Asked by Page Estimating:

Hello Trello,

I've created a Butler button to move a card and set to the top of the list.

It is important for them to go to the top as they are for client follow-up requests for an employee and we want him to work the list from the top down.

The cards always go to the bottom of the list, and sometimes when we manually move them to the top, they jump back down to the bottom.

Is there a fix? Is there any anomalies with specific browsers?

I'm trying to convince my manager to adopt Trello on a subscription, but this issue makes it difficult for me.

Please help,

Ian


Answers:
author: Jireh
body: Hi Ian,

When you say the card keeps going back to the bottom of the list (I'm assuming even if it wasn't at the bottom initially), it makes me think someone has set up a rule making Butler do that.

Can you see if there are any other users setting up Butler rules that are making cards go to the bottom of the list?

Jireh
Unable to view images in HongKong/China
Asked by Dolapo Amusan:

Hi community,

I am trying to integrate Trello with my team across London and HongKong. The challenge however is that one of our team members in HongKong is unable to view all images uploaded on the card.

Instead of her being able to view the image, it shows as a blank placeholder. However, she can see images in the comment section fo the card (but the quality is too low to rely on for important decisions).

Some discussion has suggested that it may be a proxy issue with the restrictions in China/HK.

Can anyone confirm this?

If this is not location related, how do we adjust the proxy settings on the phone to ensure that pictures are well displayed.

Many thanks

P.S. I have uploaded what a screenshot from a phone in London is and what the screenshot from the phone in HongKong shows. Both are iPhones.

Dolapo

HONKONG SCREENSHOT ?

![hk.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/70648i79D3F780121F6620/image-size/large?v=v2&px=999 "hk.jpeg")

LONDON SCREENSHOT ?

![ldn.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/70649iCE45A8A5E8EFEF14/image-size/large?v=v2&px=999 "ldn.jpeg")


Answers:
author: Jireh
body: Hi Dolapo,

Could you please email this to support@trello.com? We are currently collecting information about users being unable to see attached images. You can send them exactly what you've written here. Thanks.

Jireh

comments: author: Dolapo Amusan
body: Thanks Jireh. I'd do that


Tags: china

ios
Image Attachements not showing when accesed (Failed to load resource: net::ERR_CONNECTION_REFUSED
Asked by awesomechristo:

When images are uploaded to Trello cards they do not load and cannot be accessed displaying only the image name.

I have tried trello on multiple computers and browsers on PC windows and encounter the same error. When I look at the console from F12 the error that keeps popping up is :  
Failed to load resource: net::ERR_CONNECTION_REFUSED

AND GET link net::ERR_CONNECTION_REFUSED.

The company has no proxy server and the firewall settings are not interfering I have checked this solution routes as well. Also none of the images files are above 10mb file limit.


Answers:
author: Jireh
body: Hi awesomechristo,

Sorry to hear you're having issues. I appreciate your thoroughness in testing and gathering information. Could you please email support@trello.com about this? You can send them exactly what you've written here. Thanks!

Jireh

comments: author: awesomechristo
body: Thanks Will do, ill post the answer for any one else struggling as I could not find any existing support.
Mixing Business Class and Enterprise Accounts
Asked by Ian Webster:

We are looking to deploy Trello Business class to the majority of our users in a single Team, however there are a small number of users that will be members of Teams across multiple countries.

My question is whether if we add a user with an Enterprise license to a Team that is licensed to Business Class, will the Enterprise license also cover membership of the Business Class Team or will the user be charged for both licenses?


Answers:
author: Garrett
body: Great question, Ian!

If a member is added who is already part of an Enterprise, that would not prevent your Business Class team from being charged for their membership.  

While they might have access to Enterprise features, that would only be available on boards within that Enterprise. The same applied for your team. In order to use the Business Class features, they would still need to be on your team using your boards, so that cost is still required.

I hope that helps clarify.
Free user - unable to use 1 power-up
Asked by Margaret Lee:

I've been using Trello as a free user. So far I've managed to activate the custom field power up for each board.

I've just tried to create a new board (8th board), and it's telling me I've reached the power-up limit for that board - no power-ups are enabled.

I've tried deleting the board and starting from scratch with the same result.

My understanding was, as a free user, I could activate one power-up per board. Is there another limit that I am unaware of?


Answers:
author: Jireh
body: Hi Margaret,

Your understanding is correct, you should be able to activate 1 power-up. Can you fill out a support contact form? Go to <https://trello.com/contact> and click "Ask Trello Support". You can just copy and past what you've written here in your message. Be sure to click "Give Trello support staff temporary access to your account", that will enable us to diagnose the issue as fast as possible. Thanks.

Jireh

comments: author: Margaret Lee
body: Thank you. I sent a message but I did not see a 'give Trello support ...' button to click.


author: Margaret Lee
body: Ok. Trying again. This time while logged in!


author: Margaret Lee
body: I'be managed to fix it while logged into the web version of Trello. I usually use the IPad app, and it wasn't working there, but seems to have clicked through now from the website.


author: Jireh
body: Thank you Margaret.

If for any other reason you can't reach the contact form, you can email support@trello.com for any issues.


Tags: custom-field

free

power-up
How can I track the date a card is archived vs. the due date on the card?
Asked by HKT:

this is for team analysis on the speed by which tasks are getting done vs. the due date

Thank you!


Answers:
author: Mike
body: Hi there,

The date a card is archived is tracked on that card, so that data is accessible via the board's activity feed. If you need to access that programmatically, you can get that via Trello's API: [https://developers.trello.com](https://developers.trello.com/)

Depending on what you're doing, you might also look at Zapier, which is a third-party service that connects various applications without any coding. They might have a connection already that would work for you, letting you watch for card updates like being archived, and then recording that however you need. You can check it out here: <https://zapier.com/zapbook/trello/>


Tags: archive

due-date
Can no see imported pictures
Asked by Daniel Oliveira:

Hello,

Today when I insert images into the cards, a whiteboard appears instead of the image, although there is the attachment on the card. What can I do to solve this situation?


Answers:
author: Jireh
body: Hi Daniel,

Could you post a screenshot of any error logs that appear when you refresh a board, and when you open a card with the missing image?

comments: author: Daniel Oliveira
body: Hi Jireh,

when a try to open any pictures in a new windows, appear a error message:

"N?o foi poss?vel encontrar o endere?o IP do servidor de trello-attachments.s3.amazonaws.com"


author: Daniel Oliveira
body: ![Trello Error.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/70590i678DAA03CD53598B/image-size/large?v=v2&px=999 "Trello Error.JPG")


author: Daniel Oliveira
body: ![Trello Error 2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/70592iA579ED1142562883/image-size/large?v=v2&px=999 "Trello Error 2.JPG")


author: Jireh
body: Daniel,

My mistake, I meant to ask for any browser console error messages that might have appeared when you open a board with the bugged image, and open the card with the bugged images.

Here are directions on how to open the browser console:

On Chrome it is Command + Option + J (Mac) or Control + Shift + J (Windows, Linux, Chrome OS).

On Firefox it is Ctrl+Shift+J (or Cmd+Shift+J on a Mac).

With that view open, can you refresh that board and screenshot any error logs you see in the console? And then open the card with the missing attachment, and also take a screenshot of any errors? Thanks

Jireh
Can I add sub-items within a checklist tasks?
Asked by chrissy:

I would like to add a checklist within a card and in order for an item to be completed the sub-items for that checkbox have to be checked as well.

Launch Sheet

- Import sheet

- Pricing

- Documentation


Answers:
author: Iain Dooley
body: [@chrissy](/t5/user/viewprofilepage/user-id/3611437) I did an article about sub-tasking in Trello here:

<https://community.atlassian.com/t5/Trello-articles/Trello-Subtasks-with-Butler/ba-p/1060392>
Email to Create Card Settings not appearing
Asked by Jared Barranco:

I am an admin on a board for my company. Another user can see their unique Email to Create Card link, but I cannot. I have checked all settings and can't seem to find anything that indicates I either don't have permissions or modify some kind of board setting.

Where should I look first, second, and third?


Answers:
author: Jireh
body: Hi Jared,

Just to confirm, are you on the web browser version of Trello? Email to Board settings are not available on the mobile app.

To navigate the the Email to Board settings, go to the board menu by clicking the "Show Menu" button at the top right of any board. Then click "more". From there you should see the Email to Board settings as shown in the screenshot:

![Screen Shot 2019-10-24 at 3.21.17 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/70538iB0F0B04B445E91E7/image-size/large?v=v2&px=999 "Screen Shot 2019-10-24 at 3.21.17 PM.png")  

If you don't see that, could you please attach a screenshot of what you see instead? Thanks.

comments: author: Jared Barranco
body: I ended up figuring out what the issue was.

Just because you're admin of a group, doesn't mean you are automatically a member of all the boards. Members and Admin/Members get to see the Email-To-Board settings, but only Admins do not.


Tags: attachment

card

configuration

email
Power-Ups Aren't Showing Up
Asked by jordangkibler:

I added the power-up of card repeater. However, whenever I bring up the card, the card does not give the option of card repeater.


Answers:
author: Jireh
body: Hi Jordan,

Could you try disabling then re-enabling the power-up? If that doesn't work, can you see if there are any console errors when you refresh the page when card-repeater is enabled?

comments: author: jordangkibler
body: How do you check for console errors? And yes. I've disabled, deleted and started over. Still not working


author: Jireh
body: On Chrome it is Command + Option + J (**Mac** ) or Control + Shift + J (Windows, Linux, **Chrome** OS). On Firefox it is Ctrl+Shift+J (or Cmd+Shift+J on a Mac).

Make sure you're on the "Console" tab of the view that opens. Enable card repeater, then refresh the page.

Additionally, have you tried any other Power-Ups? Maybe try Map or Custom Fields?
how to appoint a person responsible for the subtasks of the card
Asked by AlexSiPa:

I create a card and inside the card neet to create tasks with appointments a responsible person


Answers:
author: Jireh
body: Hi Alex,

You can add members of your board to a card by going to the card back and clicking the "Members" button on the right side. Adding a member will put their profile picture on the card front and back.

If you would like to assign people to individual tasks in a card, I would suggest using a checklist. Inside the checklist's items, you can "at" a person (e.g. [@AlexSiPa](/t5/user/viewprofilepage/user-id/3611153)) to indicate you want to assign this member to this checklist item.

You may also want to see if any of our \[Power-Ups\](<https://trello.com/power-ups>) can help you with your problem. Power-Ups are like plugins that you can enable on your boards to give them new and useful functionalities.
How to make board view smaller
Asked by Lyn Lazarevic:

I have approx 7 columns with several cards in each with attachment picture showing identity. I have to keep scrolling because the card size and columns are so big. Is there a way to make the board smaller?


Answers:
author: Jack Brickey
body: Not within Jira itself But you can certainly zoom out in your browser. For example in Mac OS use CMD "-" for out and CMD "+" for in and CND "0" to return to original.
"Something's gone wrong trying to log in" on iPhone
Asked by Sophie FitzDowse:

I was able to log in with gmail account on the desktop version and set up a board.

I've now downloaded the app to my iPhone, but can't seem to log in!? I'm getting the following message:

Something's gone wrong trying to log in. Make sure to log in with Google or SSO if that's how your account is set up.

Any suggestions?


Answers:
author: Garrett
body: Hey Sophie,

When first setting up and logging in with your account on the web, did you set a password at any point?

If you registered/logged in via Google, then you'll want to take that same route when logging in on your iOS device too.

Alternatively, feel free to reset your Trello password here: <https://trello.com/forgot>. Once reset, go ahead and try logging in on the mobile app once more.

I hope all that helps!

comments: author: Matt McDonald
body: Hi Garrett, unfortunately this solution doesn't work. I've reset my password just to be sure, despite knowing it was correct, and still experience the original poster's problem word for word. My account is through Atlassian. Seems like a bug?


author: Wendy Lloyd Curley
body: I agree that there is something not right. Using Trello on my iPhone is an absolute pain. I've had trouble ever since the Atlassian password was introduced. This question and the remaining "bug" are spot on.