Community Forums plug-in
Asked by Network_Services_Manager:

I just purchased and installed this plugin. When I try to enable it I get the following message. I looked in the Confluence log files but didn't see any error message. The audit log just says "Failed to enable add-on Community Forums Plugin (com.adaptavist.confluence.forums)". Any idea what is causing this?image2015-5-14 16:44:59.png  
[](https://community.atlassian.com/t5/Confluence-questions/Community-Forums-plug-in/qaq-p/4559?attachment-id=5423){#link_118879b7238772}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/738/1/image2015-5-14%2016%3A44%3A59.png){#display_118879b7238772_0}


Answers:
author: Supraja Thota [Adaptavist]
body: Hi @Network Services Manager

Hope this finds you well.

Can you please ensure the Confluence and Community Forums are compatible with each other. If yes, can you please try performing the steps below.

1. Uninstall any existing version of the plugins.

2. Shut down the Confluence application.

3. Clear plugins cache.Here you can find the instructions, how to do this: <https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache>

4. Start the application.

5. Please install only the compatible versions of Community Forums.

6. Perform a rebuild from the Confluence Administration menu. More info about this here: <https://confluence.atlassian.com/display/DOC/Content+Index+Administration>

However, if this doesn't resolve your issue please consider creating a support ticket with us so that we can investigate and help you resolve the issue.

Support requests are logged via our [contact form](http://www.adaptavist.com/w/about/contact-us/ "Contact the Atlassian Experts") in our website. Please be sure to set enquiry type to "Support services \& Plugins". Please provide the following information:

* the version of Confluence you are using,
* the add-on name and version you are using,
* all information regarding the issue you are facing including log files, steps to reproduce, screenshots, storage format etc. "

If you have any other queries, please do not hesitate to contact us.  

Best Regards,  
Supraja Thota \| QA Analyst \| [Adaptavist.com](http://adaptavist.com/) Ltd.  
Call +44 (0) 20 79764896 \| ++[sthota@adaptavist.com](mailto:sthota@adaptavist.com)++  
Visit us [www.adaptavist.com](http://www.adaptavist.com/) \| Follow us <http://twitter.com/adaptavist>  
[Adaptavist.com](http://adaptavist.com/) Ltd.  
1st Floor, 35 - 39 Old Street, London, EC1V 9HX  
Registered in England and Wales #5456785 \| VAT Reg. GB 872 1217 39


author: Nic Brough -Adaptavist-
body: There will be an error or warning in the logs at around the time the plugin fails to load, but the logs tend to be long and dense, and I often miss stuff in them. Could you check again?

My usual trick is to have a terminal open in one window with "tail -f atlassian-confluence.log" running, then click the "enable" button and watch the logs roll past.

comments: author: Network_Services_Manager
body: Nothing in the log file


author: Nic Brough -Adaptavist-
body: If it's not throwing errors into the log file, then I'm afraid it's working. A plugin cannot get to "failed to enable" on the front end without logging the reason why, unless you've turned off all the logging, or your disk is full and it cannot write to the log.


Tags: addon-com.adaptavist.confluence.forums

confluence-administration