Cannot recover BitBucket password because email provider has ceased to exist
Asked by Andre? V_ Kostyrka:

Good afternoon!

10 years ago, I was using Bitbucket for some personal projects (\<URL to workspace removed\>), and registered an account with the email \<email_redacted\>. However, the password from the Bitbucket was lost, and I am trying to reset it. I was using Bitbucket before September 2014 from Moscow IP addresses, and after September 2014, from Paris and Ivry IP addresses.  

The problem is, the email provider \<domain\> won't allow any incoming emails. Here is a reply from their successor, Yandex:  
'  
The emails are not being delivered to the mailboxes on the \<domain\> domain because the necessary settings are not configured. We cannot add these settings because the domain belongs to another company. Without these settings, you won't be able to use the email service properly: new emails won't be received. To avoid losing important information in the mailbox \<email_redacted\>, please transfer it to a Yandex email account. You can do this as follows: \<...\> This will allow you to transfer your old emails to the new mailbox, but it won't restore the operation of the \<email_redacted\> email. To receive emails on the new mailbox, share the new address with those you've been corresponding with. If the old email was linked to social media accounts or other services, I recommend changing it to the new email address.  
'  

I can send outgoing emails from the address that was used for BitBucket registration, but cannot receive the password reset email. How can I prove that I am / was the owner of the old email address associated with the Bitbucket account by sending an email from it?

Thank you in advance!

Yours sincerely,  
Andre?.


Answers:
author: Theodora Boudale
body: Hi Andre? and welcome to the community!

The email address you used to create this community post is a confirmed email alias of the Bitbucket account you are talking about. What I can do is switch the primary email of the Bitbucket account to the alias one; then, you'll be able to log in to Bitbucket with the email you logged in community. Would that be ok with you and would you like me to do that?

We cannot add a new email address to a Bitbucket account for security reasons. However, when a confirmed email alias exists on the account (like in your case) we can switch the primary email to be the one of the alias.

Just a heads up, I removed the email and workspace id from your post to protect your privacy.

Kind regards,  
Theodora

comments: author: Andre? V_ Kostyrka
body: Dear Theodora,

Sorry for the late reply; missed the notification... Thank you for the security measures!

Yes, please, I should be grateful if you did the switch. I confirm. Many thanks in advance!

Yours sincerely,  
Andre?.


author: Theodora Boudale
body: Hi Andre?,

Thank you for your reply!

I went ahead and switched the primary email address of your Bitbucket account. You should be able to log in to <https://bitbucket.org/> now with the email address you used to log in to community. Please feel free to let me know if that works for you.

The email address that used to be the primary one is now an alias and you can see it listed here: <https://bitbucket.org/account/settings/email/>.

Kind regards,  
Theodora


author: Andre? V_ Kostyrka
body: Thank you very much! This helps a lot. Have a nice week!  
Yours sincerely,  
Andre?.


Tags: bitbucket-cloud

cloud