youngmon/atlassian-qna huggingface dataset:
HELP! - Template/Form - need to get notified when my form is used
Asked by Gail Welch:

I created a form using a template and then used '**create from template**' on a page so that users can easily create a form to fill in.

I have a report via **page properties** that lists all the new forms. What I need is to be notified when new forms are created. I tried putting an '**@ mention** for my name' on the template but that does not work.

***Is there a way to have the form email me or notify via workbox somehow?***


Answers:
author: Diego
body: Hello there!

Gail, having your mention on a template (assuming the user does not remove it before publishing) should send you a Workbox notification and an email.

I have tested this on a space on my local Confluence instance and works as expected.

If you insert the mention like for yourself, it should insert the mention when the user publishes the page based on your template.

Could you test with another user the following:
> 1. User A creates a page and inserts a mention to you [@Gail Welch](/t5/user/viewprofilepage/user-id/717768)
>    1. in a page where you have access to
> 2. The user publishes the page
> 3. Check if you receive a notification

Also, could you share with us a screenshot of this template? Only if this has no sensitive information, of course. Community is an open space and anyone can see everything here.

Looking forward to your reply Gail!

comments: author: Gail Welch
body: ![Screen Shot 2019-04-24 at 8.52.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/52486i42861F44567C2EAE/image-size/large?v=v2&px=999 "Screen Shot 2019-04-24 at 8.52.43 AM.png")


author: Gail Welch
body: thank you for your reply, here is the screen shot, there are 3 page properties macros as if only one then the data int eh other 2 tables does not get reported on.


author: Diego
body: Hello Gail!

I don't think I get the real issue behind. Are you able to insert a @mention in your template?

Could you clarify what means when you say that "...other 2 tables does not get reported on." ? Is this pointing to the fact that @mentions are not working as expected?

What happens if you type a @ character in your template while editing it? Are you able to type usernames and search for yourself?

Also, can you clarify if we are dealing with Confluence Cloud or Server? For Confluence Cloud, the URL would look like <https://myinstance.atlassian.net>.

Looking forward to your reply!


author: Gail Welch
body: Hi,

using Confluence Server,

yes I can insert an @ mention into the template as per the screen shot above - I put @ and start typing my name, it comes up and I select it.

Re the page properties reports - I have 3 page properties macros in the template to display the information better visually to the user, the 3rd table 'Training Team Use' is where the @ mention is. The tables have to be in their own page properties macros so the the parent page 'page properties report' pulls all the data - which is does.

It is only the @ mention that is not working.
PDF templating - "PDF Layout" & "PDF stylesheet"
Asked by martin leathem:

I am having difficulty in setting up a PDF template/styles.

I can edit space: "Look and Feel"\>"PDF Layout" - but this has no effect when I print from the same Space.  
On the other-hand I find the PDF stylesheet works... - this would be an alternative aproach to configure all using :

```
@page {?@top-right { content:      ? ? ... etc
```

but in using CSS I can not output images ( using css "content: url( ..." ) - either from another domain, or can not access an image uploaded to a page in that space.

the documentation: <https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html> is of some help... but as said, the "PDF layout" remains unused,  
and the info on how to use images (re: "logo image... You can find out the attachment ID ) just does not seem to be relevent. - Any aproach I use to access the image URL invokes a download image request.  
(I see the page was eddited on Apr.4 2019 )


Answers:
author: Stephen Sifers
body: Hello Martin,

To ensure we're discussing the correct product, you have this post tagged with Confluence cloud. To ensure there is not a mix-up, the reference documentation you linked is for Confluence server (Which will not be 100% applicable to Confluence cloud. The good news is there is a document for Confluence cloud and customizing PDF exports. This document may be found at [Customize Exports to PDF](https://confluence.atlassian.com/confcloud/customize-exports-to-pdf-724764825.html).

Please give that article a read through and see if the steps within there are more applicable for Confluence cloud. If you're still having problems with your exports not accepting the customization, please do let us know!

Regards,  
Stephen Sifers


Tags: atl-adm

cloud

confluence-cloud
Mobile app is working - Desktop client: "Unable to communicate with server. Saving is not pos..."
Asked by neo4a:

Setting up Starter edition 6.15 with postgres server, Win2012R2, IIS, reverse proxy

Login, administration site navigation is working. No creating or editing in desktop browsers (Chrom FF, IE, Safari) possible. Instance is working well from mobile app.

How do I get it working?


Answers:
author: Diego
body: Hello there!

This issue can be caused by a number of factors, one of them being browser add-ons. So, the first thing we could try is to check if this works with no browser plugins enabled.

Secondly, we can try and check if this is not being caused by a third-party plugin for Connie. For this, we can follow like:
> 1. Click the **Cog Icon** ![](https://confluence.atlassian.com/support/files/790796813/947856965/1/1522298459209/cog-new.png) **\>** **Add-ons**
> 2. Scroll down to the bottom of the page
> 3. Click **Enter Safe Mode**
> 4. Proceed to enter safe mode

Entering safe mode disables all user installed add-ons. So, scheduling a downtime for your instance might be the best approach.

WE can also try to disable Synchrony and check if the page edit starts working again. For you to disable Collaborative Editing, we must:
> 1. Click the **Cog Icon** ![](https://confluence.atlassian.com/support/files/790796813/947856965/1/1522298459209/cog-new.png) \> **General Configuration**
> 2. Search for **Collaborative Editing**
> 3. Click **Change Mode**
> 4. Select it as **Off**
> 5. Check if the issue persists

Further, could you give us a little more information on this?
> 1. Is this affecting any user?
> 2. Is this affecting any machine?
> 3. Has this worked at some point in the past?
> 4. Are you able to bypass the proxy and check if the issue persists?

Further, you can also take a look at**[Proxying Atlassian server applications with Microsoft Internet Information Services (IIS)](https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-microsoft-internet-information-services-iis-833931378.html)**.

Looking forward to your reply!

comments: author: neo4a
body: Followed suggestion #2 (disable Synchrony) and it's now working. Wondering about occuring problems with desktop browsers only. Mobile version is working out of the box (with enabled synchrony).

BTW, I was following "Proxying with IIS" docs. But somewhat must be missing preventing Synchrony to work.


Tags: confluence-server

server
Does The Confluence Cloud App on iOS open powerpoint files?
Asked by Felix Scheller:

Good Morning everyone,

I have an issue with the Confluence Cloud App. On my iPhone the app doesn't open ppt or xls files. If, on the other hand, I use an android phone to open the exact same files, the file gets downloaded and then opened in the installed powerpoint app on the phone. I have the ppt and excel apps installed on my phone but still the Confluence app doesn't open the powerpoint files.

My question is, does the iOS Confluence app have the functionality to open ppt files in powerpoint on the phone or is that simply an android only functionality. Or, am I just too daft to find the right way?

btw: tapping on the file doesn't do anything. Tap and hold brings up the menu, but selecting "open" doesn't do anything either. Tapping and pressing with force touch and holding opens the file in safari, but that is panfully slow and i have to log into confluence again, just to see the file.

If I forgot any information necessary, please let me know.

Thank you for your help!


Answers:
author: Darryl St_ Pierre
body: Hi Felix,

There's very little to configure in the app, and I tried your scenario with the same result (though not painfully slow). Best guess, this is not current functionality. It may be a limitation in the iOS environment, but if it's a meaningful feature for you, I would recommend submitting a feature enhancement request.

Darryl

comments: author: Felix Scheller
body: Thanks Darryl,

I opened a ticket to the atlassian support and am trying to figure this thing out with their help.


author: Stephanie Zhang _Product_
body: Hey there [@Felix Scheller](/t5/user/viewprofilepage/user-id/2885887) and [@Darryl St_ Pierre](/t5/user/viewprofilepage/user-id/1757592)

I'm a product manager with the Confluence Cloud Mobile team and would love to hear more about your use cases and your feedback overall with our product.

If you're interested in a 30 minute feedback session, could you please email szhang5@atlassian.com with your availability? Thanks and looking forward to hearing back!


Tags: confluence-app

confluence-cloud
How to download image using confluence rest api
Asked by vanju:

Considering that authentication with cookie is [depricated](https://developer.atlassian.com/cloud/jira/platform/jira-rest-api-cookie-based-authentication/), is there any way to download image from a page? I am using php curl library.


Answers:
author: vanju
body: In fact, it does not matter if it is a php or another language, only general approach
procedure to upgrade conflence via Docker/container
Asked by avnet-nick-ng:

Hi,

Regarding to your email I received a few days ago , there is a critical update on confluence server.

MY current version of confluence server is 6.13 selfhosted.

Therefore I need your help/ guideline to upgrade the docker version of confluence to newer version.

Thanks in advance,

Nick


Answers:
author: Edwin Kyalangalilwa
body: Hi [@avnet-nick-ng](/t5/user/viewprofilepage/user-id/3056788) ,

Assuming you're using a data volume for your home directory:

* Update add-ons in UI
* Update the Confluence version on your Docker image
* Build a new Docker image
* Stop your current Confluence container
* Remove the Confluence container
* Start up the new container pointing to your data volume
* Check if any other add-ons require an update


Tags: confluence-server

server
Can I define a default template for pages created from WebDAV?
Asked by cnxYves:

Hi

When we create a new folder in WebDAV and put some files in it, Confluence creates a new empty page. When the user opens the Confluence page, he can't see any content nor the uploaded files. So is it somehow possible, that Confluence automatically adds the attachments macro when a new page is created from WebDAV? Maybe by defining a default template for new pages created from WebDAV?

Thanks for your help!


Answers:
author: Shannon S
body: Hello Yves,

Thank you for contacting us. It is not possible to set a default template for pages created using WebDAV, and I am not aware of any add-ons that would allow you to do that.

There was a feature request to be able to specify a default template, but the resolution was to be able to promote templates. This will not work when creating a page using WebDAV, as you can see by the 2nd link.

* [CONFSERVER-3697](https://jira.atlassian.com/browse/CONFSERVER-3697) *Allow default template to be specified*
* [CONFSERVER-35433](https://jira.atlassian.com/browse/CONFSERVER-35433) *Creating a page with WEBDAV in a space with promoted blueprint doesn't work*

My recommendation would be to raise a feature request to be able to set a template specifically for WebDAV created files. You can do this at [jira.atlassian.com](https://jira.atlassian.com). At this time, there appears to be an issue with raising new requests. If you run into the same problem, please try again in a little while.

If you do raise this as a request, feel free to share the URL with us here.

Thank you for your understanding!

Regards,

Shannon


Tags: atl-adm

atlassian-marketplace

confluence-server

server

webdav
Confluence Data Center Database Failover
Asked by Rob Roach:

Working on the final stages of our migration to Confluence Data Center.

We're using Windows Server 2016 as the application servers, and a MSSQL 2016 cluster as the database.

One thing we've noted during testing is... when the db cluster fails over to another node, the application servers obviously lose database connectivity. However, the Windows Confluence service keeps running, and they never recover without the service being restarted.

Is there a way to manage some kind of keep alive/poll to see if the database connectivity has resolved and the nodes can function as expected?

Thanks!


Answers:
author: Diego
body: Hello there!

So Rob, as of today the use of Clustered databases is not listed as supported for Confluence. As long as the failover is transparent to Confluence, this situation should not happen.

Further, you can check this suggestions that tackles exactly this:

**[CONFSERVER-20277 \| Officially Support Clustered Database for Confluence](https://jira.atlassian.com/browse/CONFSERVER-20277)**

In this request, we have this connection string a possible workaround to this:

```
jdbc:jtds:sqlserver://<server>:<port>/<database>;instance=<instance>
```

Let us know if this helps you out Rob!


Tags: confluence-server

data-center

server
After creating a Confluence space we are unable to find it searching by the space key.
Asked by Jessica Lanier:

I am a new confluence administrator. I have had several users unable to find their space by searching using the space key. Some projects work and others do not.

My steps: Create space\>Blank Space\>enter data (name and space key)\>create

I am not creating categories.

Then after the site is created I try to search for the space using the search bar (top ribbon) and enter the space key. I generally get a "no results" message.

When I look at the Space Directory I find the space I created.

Based on my search here I have tried re-indexing and my associate has re-indexed from scratch.

Any one have some trouble shooting help or possible solution?

I believe I am following all of the steps for creating a space.


Answers:
author: Jessica Lanier
body: The best solution I have is to tell the user to search using "Space Key - XXX"

The user has to enter the words "Space Key" in order to get the search engine to look only at the assigned space keys.


author: Jessica Lanier
body: Does anyone answer questions? I posted the question two and half weeks ago...


author: Brant Schroeder
body: Are you on Server or Cloud?

comments: author: Jessica Lanier
body: We are using Server.


Tags: developer
Confluence Login Recovery
Asked by TechOps:

Good Afternoon.,

Due to some security issues, we had to rebuild our Confluence server. For whatever reason, none of our local passwords are working so we can validate the new install before swapping it out with the old one.

Following the plethora of articles and community questions, I'm just frustrated. I followed the instructions here: <https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html> but they don't tell you what the heck to put in the setenv.sh file. There is a ton of crap in there, so my best guess was to add the line:

CATALINS_OPTS="-Datlassian.recovery.password=\<new password here\>"

This line isn't called out in its entirety the article above, so I'm basically shooting in the dark. No examples anywhere, just links to other places with the same vague information.

This article is useless to me: <https://confluence.atlassian.com/doc/recognized-system-properties-190430.html> that's awesome that it shows me the properties, but how the heck do I use them? Zero examples.

I did stop the services manually, and started them manually using the following commands:

sudo /opt/atlassian/confluence/bin/stop-confluence.sh  
sudo /opt/atlassian/confluence/bin/start-confluence.sh

Heck, I even tried to stop manually and start using sudo service confluence start, no luck.  

Can someone please post an example of how the line (and where) it should be added to the almighty setenv.sh file?


Answers:
author: Fong Thai
body: Hi,

I think you need to keep whatever your original setenv.sh file has.

Then, add this line:

```
CATALINA_OPTS="-Datlassian.recovery.password=<new password here> ${CATALINA_OPTS}"
```

Hope this help.

comments: author: TechOps
body: Thank you Fong! That does help. Unfortunately, it still didn't work. I wonder if it is a bug with the new version 6.15.2.


author: Fong Thai
body: If it's the case, then I suggest you to raise a support ticket to Atlassian so they can help to look into the issue you face. <https://support.atlassian.com/contact/>


author: TechOps
body: Fong- In the block of configs similar to the one you posted above, does it matter where in the list the line above is added? Should it be at the end? Beginning? Does it matter?

Thank you!  
Matt


author: Fong Thai
body: It should be the last one you mention that CATALINA_OPS, you may have multiple lines for it, and as you see the one I posted, we just add 1 more property for the password reset (and keep all previous ones).

If you're not sure, then it's OK to add it as the last line!

;)


Tags: confluence-server

server
How can I delete an underline in Confluence?
Asked by Richard DeMers:

Added an underline, decided I don't want it anylonger, but cannot highlight and press delete, or find a delete tool, etc.


Answers:
author: Ollie Guan
body: Hi [@Richard DeMers](/t5/user/viewprofilepage/user-id/3055539) ,

Click Underline (Ctrl+U) to clear it.  

![clear.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/51920iFD95506F304FE343/image-dimensions/440x275?v=v2 "clear.jpg")
Does security advisory released on 17th April 2019 will apply for confluence server version 6.0.3?
Asked by Niveditha:

Hi Team,

I just received confluence security advisory warning notification from atlassian. We have confluence server version 6.0.3, this version is not in the list of versions which have effect.

Just want to confirm with you, Does security advisory which is released for confluence server or database today will effect our confluence version 6.0.3?

Thanks!

Regards,

Niveditha


Answers:
author: Ed Gaile _Atlanta_ GA_
body: Hi Niveditha -

I believe that 6.0.3 is impacted based on the following in the release announcement:

- From version 2.0.0 before 6.6.13 (the fixed version for 6.6.x)

So, you would need to get up to version 6.6.13 at the minimum.

-Ed

comments: author: Niveditha
body: Hi Ed,

Thanks for the quick reply!

![List of versions effected.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/51866i5D2A2D9906794211/image-size/large?v=v2&px=999 "List of versions effected.PNG")

I found this list in the provided link, according to this our version doesn't have effect. So please let us know what would be the impact.

Thank you!

Regards,

Niveditha


author: Daniel Eads
body: Hi [@Niveditha](/t5/user/viewprofilepage/user-id/1835437) ,

I can 100% confirm that all versions of 6.0.x **are** affected. The omission from the advisory is an error on our end, which we will correct shortly.

The impacts are outlined [on the advisory itself:](https://confluence.atlassian.com/doc/confluence-security-advisory-2019-04-10-968660855.html)
> Confluence Server and Data Center had a path traversal vulnerability in the downloadallattachments resource. A remote attacker who has permission to add attachments to pages and / or blogs, or to create a new space or personal space, or who has 'Admin' permissions for a space, can exploit this path traversal vulnerability to write files to arbitrary locations which can lead to remote code execution on systems that run a vulnerable version of Confluence Server or Data Center.

You will need to upgrade Confluence to a version listed on the advisory to patch the vulnerability. There is a short-term mitigation step listed in the advisory as well to protect you while you work on upgrading.

Best,  
Daniel \| Atlassian Support


author: Niveditha
body: Hi Daniel,

Thank you for the confirmation.

Have a good one!

Regards,

Niveditha


Tags: atl-cve3398

confluence-server

server
is there a macro that can do this: work breakdown structure (WBS)
Asked by Villy Savino:

We have JIRA in place for development, I need to see if confluence has a macro that will allow for me to create a work breakdown structure (WBS) with tasks, sub-tasks, showing duration, start and end dates, dependencies and assigned resources -- which will then show as a gantt chart. Roadmap Planner is not a viable solution for what I need. Thanks for your help!


Answers:
author: Andrey Khaneev _StiltSoft_
body: A [Gantt chart](https://docs.stiltsoft.com/display/public/TableFilter/How+to+use+Chart+from+Table+macro#HowtouseChartfromTablemacro-Ganttchart) can be build with [Table Filter and Charts](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app in Confluence.


author: Dave Rosenlund _Trundl_
body: Hi, [@Villy Savino](/t5/user/viewprofilepage/user-id/2901640). To the best of my knowledge, there's no macro that can do what you describe. However, there are some Jira apps that can.

The popular ones usually have Confluence widgets that allow to display the resulting WBS/Gantt charts on a Confluence page (or a Jira dashboard).

The company I work for makes one such solution, [Structure.Gantt](http://alm.works/gantt). But there are [others you may want to check out](https://marketplace.atlassian.com/search?product=jira&query=gantt) as well.

Best of luck to you,

-dave \[ALM Works\]
Moving a licence
Asked by Dovid Bender:

Hi,

A client currently has a starter license for confluence that expired a while back (over a year). If they want to move to a new version I assume they need a new license key? Also what's the minimal licence needed to get online support (as opposed to using forums?)

TIA.

Dovid


Answers:
author: Shannon S
body: Hello Dovid,

Thank you for reaching out to Community Support!

If your user wants to install the latest version of Confluence then they will indeed need to order a new license.

For Confluence anything outside of a [Starter License](https://www.atlassian.com/licensing/starter) would entitle you to Select Support or higher. For more details you can have a look at [Atlassian Support Offerings](https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html).

However, please be aware that Community Support is also an Atlassian-run support offering. We have our own support team that works solely on the Community. In our current team, we are all either former Community Champions, or previously worked in the support portal as Support Engineers for many years. In addition to that, you get the support of many other Atlassian Partners, Community Champions, or Atlassian users just like you who have been already working with our products for a long time.

I hope that answers your concerns, but do let me know if you have any further questions.

Regards,

Shannon

comments: author: Dovid Bender
body: TY


Tags: atl-ca

jira