youngmon/atlassian-qna huggingface dataset:
What is the proper dimension to be used for Headers?
Asked by Richard Dare:

Recently our team members have noticed a discrepancy in the appearance of the headers on their confluence pages.

Can anyone confirm the optimal resolution or pixels that an image should be set to in order for it to look the best when in compact and full screen view on the confluence site? We are accessing from PCs.

I set the resolution to be 950 x 175 (pixels) as found online, but the image still looks quite dull when it is full-screen.


Answers:
author: Barbara Szczesniak
body: [@Richard Dare](/t5/user/viewprofilepage/user-id/5436421) You might also want to take a look at this article announcing new features related to header images: <https://community.atlassian.com/t5/Confluence-articles/Modernized-Content-Topper-Beautiful-amp-Dynamic-Titles/ba-p/2604971>


author: Humashankar VJ
body: After some fiddling with an image header locally. What I found out is that we reach the ++*maximum width of our header as soon as we reach a height of 250 pixels.*++

I took a screenshot of the maximum width that a header image can reach. For this screenshot, I used a width of 700 pixels. Here, take a look:
> ![ConfluenceHeader700px.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/81040i0CEE3E7F3506BD3A/image-dimensions/482x240?v=v2 "ConfluenceHeader700px.jpg")

However, we can reach the same width by setting the height as 250 pixels. Here:
> ![WindowsHeader250px.png](https://community.atlassian.com/t5/image/serverpage/image-id/81041iFBD1B363C0FD57D8/image-dimensions/485x242?v=v2 "WindowsHeader250px.png")

**To finally answer your question, we can set the image width as 100% and the image height with a minimum of 250 pixels so you can reach the maximum width available for a header image.**

*++Here is an example of what I used on my instance:++*
> ![https://i.postimg.cc/LXNzLv55/windows1095-Version2.jpg\|width="100%](https://i.postimg.cc/LXNzLv55/windows1095-Version2.jpg%7Cwidth=%22100%)", height="210"!

Consider that I tested this with three screens:
> * *27 inches 1080p*
> * *23 inches 1080p*
> * *14 inches 1080p*

++*Results may vary aesthetically depending on screen resolution and size.*++

comments: author: Humashankar VJ
body: Also - [@Richard Dare](/t5/user/viewprofilepage/user-id/5436421)

If you have specific design requirements or preferences, you can customize the header sizes by adjusting the CSS styles within your Confluence theme or page settings.

Anyhow it's generally recommended to the default header sizes for consistency and ease of use unless there is a specific reason to correct them

Happy to help further !!

Hope this helps

Thank you very much and have a fantastic day!  
Warm regards


Tags: cloud

confluence-cloud
Account got suspended. Can't able to login to admin account
Asked by Suresh:

My account got suspended. Confulence and JIRA accounts can't be accessed


Answers:
author: John Funk
body: [@Suresh](/t5/user/viewprofilepage/user-id/5436406) - Any update here?


author: Barbara Szczesniak
body: [@Suresh](/t5/user/viewprofilepage/user-id/5436406) To help clarify your issue, what message to you see when you try to connect to your Confluence or Jira site? If possible, can you include a screenshot (redact any proprietary information).

Can anyone else in your organization access Confluence or Jira?


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Is this your Atlassian account that you are using to post here, or is this a new account you have set up to ask for help here?


Tags: cloud

confluence-cloud
Projects information included in edpoint
Asked by Vlad Van Taroni:

We are using this endpoint for getting projects information <https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-projects/#api-rest-api-2-project-search-get>

Does this endpoint get information from Jira Work Management or just Jira Software projects?


Answers:
author: Mikael Sandberg
body: Hi [@Vlad Van Taroni](/t5/user/viewprofilepage/user-id/4603596),

Welcome to Atlassian Community!

Yes, that endpoint will return all three type of projects, software, business and service_desk. The parameter that has that value is the typeKey.


Tags: cloud

jira-cloud
Cannot get bulleted lists to work in the help & instructions section of our request types
Asked by Ryan Rosenthal:

I have been trying to get bulleted lists to work in our request type help \& instructions sections but they never work.

I am looking for this:

* One
* Two
  * Two A

I use this code:

\* One \* Two \*\*Two A

But it come out as this:

* One \* Two \*\*Two A

I've tried adding line breaks and so many other options. Anyone run into this before?


Answers:
author: Jim Knepley - ReleaseTEAM
body: (apologies, my initial answer was for the wrong rendering engine)

I think you need to separate bullet items with a newline:

```
* one
* two
** two A
```

ref: <https://danosproject.atlassian.net/secure/WikiRendererHelpAction.jspa?section=lists>

comments: author: Ryan Rosenthal
body: Thank you, Jim. I tried that and get the same results.


Tags: data-center

jira-data-center

jira-service-management

jira-service-management-server

server
Does Jira support custom steps with auto workflows ? Automation on pull request update US and link ?
Asked by Mahesh Joshi:

Hi we are slowly transitioning to Jira cloud one of my workmate asked following questions about Jira can you please help ?

Does Jira support creating a standard process with customizable steps that can be automatically ticked off based on work progression?

Additionally, can we trigger automation for tasks like updating user stories and linking pull requests?

If so, can team members set this up for their own workflows?

Essentially, I want robots to do most of my job where feasible, so that I can focus on the parts that *really*matter.


Answers:
author: Trudy Claspill
body: Hello [@Mahesh Joshi](/t5/user/viewprofilepage/user-id/5546414)

Welcome to the Atlassian community.

Jira has some automation features available.

Automation Rules can be used for many things. The permission to create Automation Rules has to be granted by Jira Admins, and can be granted based on User Groups.

You would need to delve into the specific requirements of each use case to determine if it could be handled by Automation Rules.

Documentation can be found here:

<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>


Tags: cloud

jira-cloud
Reuse Issues I made
Asked by Ellyot Rhee:

I created a Software development Project with a Team-managed project type. After creating the project, I made a new issue, "SoC Doc". (Project -\> Project settings -\> Issue types -\> Add issue type -\> Create issue type).

My question is, do I want to use this "Soc Doc" issue on the new team-managed project?

Please let me know how to re-use the issue I created for the other project. At the "Add issue type" window there are only two choices, one is Story issue and Subtask issue.

I hope the issue I have created, "SoC Doc" be in the issue list.


Answers:
author: Trudy Claspill
body: Hello [@Ellyot Rhee](/t5/user/viewprofilepage/user-id/5272446)

Welcome to the Atlassian community.

When you create an issue type within a Team Managed project, that issue type is unique to that one project and cannot be shared with other projects. That is the nature of Team Managed projects. The customizations within Team Managed projects can't be shared with other projects.

You would need to manually create the issue type again in each Team Managed project where you want it available.

Only Company Managed projects can share customizations, because in that case customizations can be defined at a global levels so that they are accessible to multiple projects.


author: Nicolas Grossi
body: [@Ellyot Rhee](/t5/user/viewprofilepage/user-id/5272446) You might create it. This appears to be the default project creation behavior.


Tags: cloud

jira-cloud
How can I enable automation when validators in Workflow are in place, causing automation to fail.
Asked by Sean Saxon:

Good day all.

TL;DR - validators in place for Workflow transitions, that require a comment before changing status. Automation fails on this validators.

Workflow transition - when someone transitions a ticket to Won't Do, a comment is required before the ticket can be transitions into the Won't Do state. This is create, as it requires engineers to give a reason as to why they will not do it.

I've created automation to transition all child tickets to Won't Do, when the Parent ticket is set to Won't Do or Duplicate, however, the automation fails, due to the validation mentioned above.

Is there a way to keep the validation in place and create automation that will add necessary comment so that the validation will not fail?


Answers:
author: Trudy Claspill
body: Hello [@Sean Saxon](/t5/user/viewprofilepage/user-id/5525353)

Welcome to the Atlassian community.

Yes this is possible.

Create a separate transition to the Won't Do status that does not include the Validator.

On that new transition set the Condition for Hide from User.

![Screenshot 2024-07-17 at 11.46.34?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336150i9B4C8357928626F4/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 11.46.34?AM.png")

That will make that specific transition available only to Workflows and the REST API. Automation Rules use the REST API so it will be available to the Automation Rule.

Then set the Automation Rule to use that specific transition.

![Screenshot 2024-07-17 at 11.50.41?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336153i04E2A098AE00309B/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 11.50.41?AM.png")

comments: author: Sean Saxon
body: I spoke too soon.

The automation is still failing. The reason I thought it worked originally, was due to a field being populated, that was part of validation. The validation passed, as their was a comment in the field.

In your screen cap, you pointed to "+ add regex to distinguish between multiple transitions to the same status ", which I am assuming I need to populate to call the correct transition. Please confirm. If that is the case, then I'm going to need some assistance with RegEx.


author: Sean Saxon
body: .


Tags: automation

cloud

jira-cloud

validation
Cannot group by Category in List view
Asked by John Roca:

I am trying to group by category in the list view in Jira. Which by my research is something that can be done. But category does not appear as an option for me to group by. Furthermore I am unable to find the category field when I go to add fields to the list view. When I go into the project settings under fields, Category does appear as well as when I open a ticket I am able to see category as a field in the issue itself. I am unsure of why this is not functioning correctly.


Answers:
author: Trudy Claspill
body: Hello [@John Roca](/t5/user/viewprofilepage/user-id/5546401)

Welcome to the Atlassian community.

Can you confirm for us please the type of project you are using? Get that information from the Type column on the View All Projects page under the Projects menu.

Can you provide screen images of you trying to group by Category but it is not appearing?

There is a native Category field that applies only to Business (Work Management) projects. That field cannot be added to the List view nor used for Group By for Software projects, though the field can be added to the screens for issues in Software projects.

comments: author: John Roca
body: Ahh I see. That clears it up for me. I am using a software project. Thank You!


author: Nicolas Grossi
body: [@John Roca](/t5/user/viewprofilepage/user-id/5546401) Welcome! Could you please elborate on your Use Case ?

Nicolas


Tags: category

cloud

group

jira-cloud

jira-work-management

list
Automate project tracking and weekly emails.
Asked by Jake Zagreda:

How can I Utilize Jira/Confluence to see if we can extrapolate the data points to create a functioning dashboard with an automated email for the weekly report?


Answers:
author: Nicolas Grossi
body: [@Jake Zagreda](/t5/user/viewprofilepage/user-id/5546342) Welcome! you might take a look at this link: <https://community.atlassian.com/t5/Jira-questions/Emailing-Dashboard-report/qaq-p/1658750>

HTH

Nicolas


Tags: automation

dashboard

email

jira-software

jira-unknown-hosting-type

unknown-hosting-type

weekly-report
Using Checklists
Asked by Cathy Covitz:

I have set up a checklist to automatically be added when a issue type = bug is created.

We are interested in running a report to see how many checklist items are in progress, skipped, etc,

Is there options to report on checklist items progress? Thanks.


Answers:
author: Cathy Covitz
body: Thanks! I will try the JQL search.


author: Adaeze_Jude_HEROCODERS
body: Hi [@Cathy Covitz](/t5/user/viewprofilepage/user-id/3661412)  
I don't know if you're using an app, as you didn't mention it, but Issue Checklist [Free](https://marketplace.atlassian.com/apps/1220209/issue-checklist-for-jira-free?hosting=cloud&tab=overview) or [PRO](https://marketplace.atlassian.com/apps/1213231/issue-checklist-for-jira-pro?hosting=cloud&tab=overview) will provide this report.  
With Issue Checklist, you can perform a JQL search to get issues with a Checklist item or items in a particular status.  
You can search using the query below:  

```
"Checklist Text[Paragraph]" ~ "\\[skipped\\]"
```

Also, if you want to check the general progress of the Checklist, you can use the Checklist Progress % field to check the % progress of the Checklist.  

```
"Checklist Progress %" > 80
```

Please see our [documentation](https://docs.herocoders.com/checklist/search-jql) for more context.  
I will be happy to show you around the App. Please reach out to us [here](https://herocoders.atlassian.net/servicedesk/customer/portals).


author: Oleksandr Haiun _TitanApps_
body: Hi [@Cathy Covitz](/t5/user/viewprofilepage/user-id/3661412)

In case you are using Smart Checklist or may consider it for your instance, this is how you can check the stats:

***report to see how many checklist items are in progress, skipped, etc***

* We recommend using the JQL search to find Issues containing searchable checklist items. For instance:  
  *issue.property\[SmartChecklist\].itemsStatus \~ 'Todo' OR issue.property\[SmartChecklist\].itemsStatus \~ 'In progress'*
* You can see more examples in [our documentation.](https://railsware.atlassian.net/wiki/spaces/CHK/pages/152961090/JQL+Search)

***report on checklist items progress***

* Take a look at the [Progress on Agile board](https://railsware.atlassian.net/wiki/spaces/CHK/pages/143753298/Progress+on+Agile+Board) option and the visual representation of the progress per each checklist in the UI:![Screenshot 2024-07-19 at 10.06.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/336683i64D54B1C3AD07024/image-dimensions/457x124?v=v2 "Screenshot 2024-07-19 at 10.06.19.png")

If you want to learn more, be sure to contact us directly [here](mailto:support@titanapps.io).

Best,

Oleksandr


Tags: cloud

jira-cloud
due date not showing in Details, added to show when empty
Asked by LynnG:

Hello,

Strange behavior:

I added the system field "due date" to a screen that is attached to project A's layout in the Details section, not in the Hide when empty section.

The due date field will not display for me, why?

All other fields are displaying correctly


Answers:
author: LynnG
body: I figured it out, it is because my permissions say only Product Owners can schedule tickets, i.e. set the due date....


author: Trudy Claspill
body: Hello [@LynnG](/t5/user/viewprofilepage/user-id/5278762)

Can you provide screen images of the Layout and the screen where you are not seeing the field?

comments: author: LynnG
body: Aggh, I did it to myself, but I dug myself out.

Thanks so much for the support 8\>


Tags: cloud

field

jira-cloud

system
Error on Kanban Board - Cannot Read Properties of null 'textContent' at eval at globalEval
Asked by Becky Yu:

Hello Jira community,

We upgraded our Jira Software (Data Center) from version 9.12.6 to 9.12.10. A user reported that they are seeing an error message when they try to create an issue on a Kanban board or move an issue to another status on the Kanban board.

The error message looks like this:

![Error Messagepng.png](/t5/image/serverpage/image-id/336131i9CCDC36AF4225587/image-size/large?v=v2&px=999 "Error Messagepng.png")

The error message includes;

TypeError: Cannot read properties of null (reading 'textContent')

at eval (eval at globalEval)

It seems to do with plugin web resources, and data-collector-perf-observer, but we are not sure what this means and what could have caused this.

Unfortunately, we can no longer replicate this error. We have checked all third-party plugins, and there aren't any that are not compatible at this point.

Could anyone suggest what this error might be about? Also, any ideas on how to replicate this error would be appreciated. Thank you in advance.

Best,

Becky


Answers:
author: Nicolas Grossi
body: [@Becky Yu](/t5/user/viewprofilepage/user-id/5517266) You might want to contact the plug in vendor support team.

Nicolas

comments: author: Becky Yu
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)

Thanks for the comment! However, we do not know which plugin is causing this...


Tags: data-center

jira-data-center

kanban
Webhook not received by MS Power Automate endpoint (Workflow app on MS Teams)
Asked by Roberto Ialino:

Dear all, I've created a webhook targeting an endpoint provided by the Workflow app on MS teams using the "**Post to a channel when a webhook request is received**" template. However,the webhook request is arriving but it fails with this error:

*Action 'Send_each_adaptive_card' failed: The execution of template action 'Send_each_adaptive_card' failed: the result of the evaluation of 'foreach' expression '@triggerBody()?\['attachments'\]' is of type 'Null'. The result must be a valid array.*

*![error.png](/t5/image/serverpage/image-id/336138iE43827DC94ABE76A/image-size/large?v=v2&px=999 "error.png")*

I haven't found any solutions but I think what arrives is wrong because it shouldn't be null.

Any suggestion is greatly appreciated also because we have to change all our webhooks and related connectors on MS Teams unfortunately due to this news :

<https://devblogs.microsoft.com/microsoft365dev/retirement-of-office-365-connectors-within-microsoft-teams/>

Thank you very much !


Answers:
author: L?gia Zanchet
body: Hello Roberto,

I recommend reaching out to the Microsoft team for assistance. Have you contacted Power Automate support yet? They should be able to provide you with the information you need.

comments: author: Roberto Ialino
body: Hi Ligia, is in parallel and since there are a lot of MS tenant receiving notification from Jira on MS Teams I honestly thought it would be easier to have an answer here.

Best regards,

Roberto


Tags: cloud

jira-cloud

jira-data-center
Difference between Jira groups and Jira/Atlas teams.
Asked by H?ctor Mar:

Hi Guys! I have this question, as I understand teams in Jira and Atlas are the same, they have the same purpose and functionality.Assuming I'm correct with this, what's the difference between Jira groups and Jira/Atlas teams?

The difference it's just that anyone can create a team while the group is just created by admins?

Thanks!!


Answers:
author: Mikael Sandberg
body: Hi [@H?ctor Mar](/t5/user/viewprofilepage/user-id/5546221),

Welcome to Atlassian Community!

You are correct that teams are now the same across all Atlassian products. The difference between teams and groups are that as you mentions, groups can only be created by Jira admins. Groups can be used as part of your permission scheme, issue security scheme, workflow conditions/validators, product access etc. Currently teams cannot be used in that way and are more freely to be used/created by anyone. Teams can be used in @ mentions and to show who are working together like in a cross functional team and not just the department you belong to.

comments: author: H?ctor Mar
body: Hi Mikael, thanks for your answer.

I have it so much clear now.


Tags: cloud

jira-cloud
Is there an API to Bulk Import Jira Issues using CSV
Asked by Cherif, Debloc:

I have a CSV containing issues to be imported. Need to know if there is an API available to perform the same task as done via Jira UI Bulk Import.


Answers:
author: Trudy Claspill
body: Hello [@Cherif, Debloc](/t5/user/viewprofilepage/user-id/5546310)

Welcome to the Atlassian community.

No, there is not an API to create issue in bulk based on a CSV file.

You could write a script that parses the CSV file and uses the available issue creation APIs to create the issues. There is a Bulk Issue Create API, but it does not take in a CSV file as input. You would need to convert your CSV to a comparable JSON format.

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-bulk-post>


Tags: bulk

cloud

import

jira-cloud
Command palette doesn't open
Asked by Itai Yosephi:

pressing cmd+k doesn't do anything


Answers:
author: Dan Breyen
body: Hi [@Itai Yosephi](/t5/user/viewprofilepage/user-id/5546296) welcome to the community. Are you using Cmd-K on a Mac by any chance?Does Ctrl-K work? From Atlassian's help link, they list Ctrl-K to open the command palette. I know I get confused sometimes switching between a Mac and Windows.

Hope that helps.


Tags: cloud

jira-cloud

jira-software
Dark Feature for Custom Field UI not working?
Asked by Ben Robbins:

We've seen in the release notes that since Jira v9.9 there is now a dark feature to enable a new UI for configuring [Custom Field contexts](https://confluence.atlassian.com/display/JIRASOFTWARE/Jira+Software+9.9.x+release+notes).

We wanted to have a look at this in a test environment so we added the following flag in the the dark features admin page (/admin/SiteDarkFeatures!default.jspa):

jira.customfields.configure.modern.ui

Except it doesn't appear to work? The custom field context page is still displaying in the same way as before.

Has anyone else had issues trying to use this dark feature? Am I doing something stupid or looking on the wrong page? Presume is was going to update this view:

secure/admin/ConfigureCustomField!default.jspa?customFieldId=20500


Answers:
author: Pascal Perreault _Okapya_
body: Hi [@Ben Robbins](/t5/user/viewprofilepage/user-id/2355356)

When you enable it, you need to add \`.enabled\` at the end of the flag.

While the new UI might be more user friendly, I suggest you try it out on a test instance first as there has been a lot of push back from marketplace vendors since the new UI doesn't work well with many custom field configuration UIs.

Kind regards,

comments: author: Ben Robbins
body: Hi Pascal,

Yes, we did work it out in the end! Appreciate for the feedback regarding potential issues with the new layout.

Thanks  
Ben


Tags: data-center

jira-data-center

jira-server

server