youngmon/atlassian-qna huggingface dataset:
ms teams notify different channels
Asked by Vadim V:

Is it possible to somehow within one team, send notifications to different teams channels based on the alert source for example.

Like: from Zabbix to channel Zabbix in ms teams, Sentry to sentry channel and so on ?


Answers:
author: Rafael Meira
body: Hey Vadim! Happy to help!  

To set this up, you will need to do the following:

1. Set up an integration between Opsgenie and Microsoft Teams: This can be done using the "Microsoft Teams" integration in Opsgenie, which will allow you to send notifications from Opsgenie to your Microsoft Teams team.
2. Set up a custom integration in Opsgenie for each alert source that you want to receive notifications for: For each alert source, you will need to set up a custom integration in Opsgenie that allows you to route the alerts to the appropriate channel in Microsoft Teams.
3. Configure the custom integration to send notifications to the appropriate channel in Microsoft Teams: When setting up the custom integration, you will need to specify the channel in Microsoft Teams where you want the notifications to be sent.

Once you have completed these steps, any alerts that are received through your custom integrations in Opsgenie will be routed to the appropriate channels in Microsoft Teams.  

In case you have to follow-up questions, I would recommend creating a formal ticket with our Opsgenie support so we can better assist you.  

Best,  
Rafa


Tags: cloud

ms-teams
Community Licences
Asked by Harish S:

Hi,

we are from eGovernments foundation. we have any chance to get community Licence for free and we are non-profitable ognanization.


Answers:
author: Ollie Guan
body: Hi [@Harish S](/t5/user/viewprofilepage/user-id/5108172) ,

**Q:Does Atlassian offer Academic/Education discounts for Opsgenie?**
> A:At this time, Atlassian **does not offer** discounts for Academic institutions.

<https://www.atlassian.com/licensing/opsgenie>

<https://www.atlassian.com/software/opsgenie/pricing>


Tags: cloud
hello I'm using Jira server.
Asked by Ali:

but my Idea is the dom from jira is ltr but I want it rtl. I did that by my Addon but once reload the page the dom from jira is ltr by default and then my js code run then becomes rtl.  
by question is how can I make it directly without showing the element ltr and then rtl.  
I want it like directly rtl.   
can I do that ?


Answers:
author: Fabio Racobaldo _Herzum_
body: HI [@Ali Rahhal](/t5/user/viewprofilepage/user-id/4978218) ,

welcome to the Atlassian community!

Javascript works at client side so your transformation happens whan js is executed. You can try to reduce time but you can't avoid it at 100%.

Fabio

comments: author: Ali
body: Hello [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) ,  

thank you.


Tags: cloud

server
Tags question
Asked by Randy Everett:

I'm new to OpsGenie. I've been asked to go through incidents with completed post mortem and determine if there are tickets within the postmortem for future work. Like fixing the larger problem even though the immediate problem was resolved.

When I find these, I am to add a tag "PM Followup". Do tags have to be pre-created somewhere in the system somewhere, and then selected, or are they just a free form text that can be entered without any prior set up. If the answer is both are possible, what is best practice?

Thanks,


Answers:
author: John M
body: Hi [@Randy Everett](/t5/user/viewprofilepage/user-id/5008513) ,

Tags are free-form and are added without any prior setup; in other words, there is no option to pre-define tags. You would need to type new tags directly on the incident.

![2022-12-23_14-41-48 (1).gif](https://community.atlassian.com/t5/image/serverpage/image-id/231968i078E710D713C37EE/image-size/large?v=v2&px=999 "2022-12-23_14-41-48 (1).gif")


Tags: cloud
How can I run automation scripts in Opsgenie Cloud ?
Asked by Mogens Hald Kristensen:

I want an incoming alert to trigger an automation script - python or powershell - to handle further actions.

Do I have to install OEC to achieve this or are there tools already available in Opsgenie Cloud ?

The automation rules that I use for Jira Service Management does not seem to be available for Opsgenie


Answers:
author: Nick H
body: Hi [@Mogens Hald Kristensen](/t5/user/viewprofilepage/user-id/3713812) ,

It sounds like you might need OEC for that use case of triggering a script. You can customize the script to preform some action depending on if the alert is created, ack'd, etc.

The closet thing Opsgenie has to JSM automation rules would be [alert policies](https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/) which can modify an alert at **creation**- but not when other actions are taken on the alert.

Alert policies cannot trigger a script outside of Opsgenie. OEC would be needed for that.

comments: author: Mogens Hald Kristensen
body: Thank you Nick. The answer is as expected - I need OEC and it will have to be installed on a server on-prem or in the cloud - there is no SaaS OEC :-(


Tags: automation

cloud
can we use existing license for different region in opsgenie
Asked by ovis:

i have an existing user license based on US region- now i want to use the same license for EU region based application. is it possible?


Answers:
author: Nick H
body: Hi [@ovis](/t5/user/viewprofilepage/user-id/5073524) ,

It's not possible to switch from a US instance to an EU instance. If the concern is GDRP or some compliance, Opsgenie follows the same [Atlassian standards](https://www.atlassian.com/trust/security) as all products.


Tags: cloud
integtation Jira
Asked by Ivan Andrieiev:

Can I migrate alerts to Jira, open tickets for them, and migrate only the critical alerts and not all that occur?


Answers:
author: Nick H
body: Hi [@???? ???????](/t5/user/viewprofilepage/user-id/4741871) ,

If you are trying to "migrate" previously created critical alerts into Jira, that is not possible. The integration does not work retroactively. You could configure the integration moving forward to only trigger on P1 alerts.

If I'm misunderstanding what you mean by "migrate" then let me know.

comments: author: Ivan Andrieiev
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) Hi I want to migrate alerts in jira by individual issues, but not all alerts need to be migrated, or the ability to group or set some conditions?


Tags: cloud
Is there an Opsgenie API endpoint to manage service relationships?
Asked by Adam:

In the Opsgenie API documentation page for services (<https://docs.opsgenie.com/docs/service-api>), there doesn't seem to be an API endpoint to Get/Create/Delete service relationships. I'm trying to automate the creation of services and their relationship when automatically deploying new services.

When I'm using the Opsgenie website, I can see that the UI is making calls to the following URL but I haven't been able to "figure out" a similar API endpoint.

```
https://<sitename>.app.opsgenie.com/webapi/services/<serviceId>/relationships
```

Due to the number of interrelated services we have for each environment, it's really not feasible to do this manually.

Similarly, is there an endpoint for managing the mapped CI/CD tools (e.g. BitBucket repos) or any of the other services settings which are available within the \<team\> -\> Services pages (e.g. responders, stakeholders)?

This issue and being able to automate management/deployment of "collections" of services for a new environment (e.g. dedicated AWS account) would reduce the barrier to use Opsgenie.


Answers:
author: John M
body: Hi [@Adam](/t5/user/viewprofilepage/user-id/519777)

It looks like we do already have a feature request logged for this. Unfortunately, the only current known workaround is to manage the relationships in the UI.

<https://jira.atlassian.com/browse/OPSGENIE-86>

comments: author: Adam
body: Sorry [@John M](/t5/user/viewprofilepage/user-id/4625213) , I forgot to check your public backlog.

We'll be keen on watching those:

* repository mapping via API: <https://jira.atlassian.com/browse/OPSGENIE-234>
* The one you linked: <https://jira.atlassian.com/browse/OPSGENIE-86>
* Watchers via API: <https://jira.atlassian.com/browse/OPSGENIE-948>

I've added some votes

Thanks again!
Coworker receiving "Webpage not available" when authenticating into Android app
Asked by Alex John:

One of my coworkers is trying to authenticate into his Opsgenie app on his pixel 5a running lineage and when he does, he gets an error, "Webpage not available at" (url of opsgenieauth) "could not be loaded because: net::ERR_UNKNOWN_URL_SCHEME". He is able to access OpsGenie via desktop without issues. Does anyone have an idea of what could be done to fix this?


Answers:
author: Mona Singh
body: Hi Alex,  

This is Mona, happy to help :)  

I understand that your colleague is not able to authenticate to Opsgenie Android App and getting the error: "could not be loaded because: net::ERR_UNKNOWN_URL_SCHEME".  

The net err_unknown_url_scheme error is often detected due to **an incompatibility between the protocols involved** in web browsers and programs.   

Therefore, I would suggest the user go to Android Playstore -\> Update the Opsgenie Application -\> Try authenticating to the Application again.   

I'm also attaching an external article explaining the causes and fixes regarding this error [here](https://www.positioniseverything.net/net-err_unknown_url_scheme/). Please feel free to refer to it :)  

In case, if updating the application doesn't resolve this issue then do open a Support ticket with us [here](https://support.atlassian.com/) and we'll take it from there.  

Thanks!  
Mona Singh  

<br />

comments: author: Alex John
body: You nailed it! Got it working for him now, thanks!


author: Mona Singh
body: Hi Alex,  

That's amazing :) Glad to hear that it worked for your team member :)  

Do feel free to reach out to us if you have any other queries and we'll be happy to help :)  

Thanks!  
Mona Singh


Tags: cloud
Alert vs Incident
Asked by AbrahamA:

Hello All

If all I have to do is respond to customer tickets from the alerts I get in opsgenie. What will be the reason to create Incidents in opsgenie?

Thanks

Abe


Answers:
author: Nick H
body: Hi [@AbrahamA](/t5/user/viewprofilepage/user-id/853569) ,

Incidents would be considered higher priority alerts that have serious business impacts to your customers, services, both, etc.

There are additional features included with incidents such as the ability to notify [stakeholders](https://support.atlassian.com/opsgenie/docs/get-started-with-opsgenie-as-a-stakeholder/), create a [WAR room](https://support.atlassian.com/opsgenie/docs/use-the-incident-command-center-icc/) to collaborate and resolve the incident, etc.

If you are simply looking to notify your Opsgenie users of any issues, then alerts are probably only needed though.

comments: author: Bin Liang
body: We do not have enterprise plan, probably not plan to. Then the Incident in OpsGenie offers no additional benefits?
JSM Incident issue type vs OpsGenie Incident
Asked by AbrahamA:

Hello

Can you please tell me if there is a link between JSM Incident issue type and opsgenie Incident.

Thanks

Abe


Answers:
author: Agaci Avinas
body: Hi Abraham,  
I am Agaci from Opsgenie support. Happy to help you today!  
I would like to let you know that if you are using Opsgenie associated with JSM it would not sync Opsgenie Incidents with JSM incidents, instead it wold create the responder alerts directly for the Incidents that are being created in JSM.  
You could find this information and configuration from JSM --\> Project --\> Project Settings --\> Incident Management.  
You could read more about responder alerts in this [link](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-responder-alerts/).  
Regards,  
Agaci
How can I send a separate alert to each member of a team?
Asked by Kim Barry:

How can I send a separate alert to each member of a team? I don't want one of them acknowledging it and it to stop alerting the other team members. Or one of them to close it and it stop alerting the others. They should all get their own alert, and their actions don't impact the others' alerts.![Web capture_19-12-2022_12500_bgm.app.opsgenie.com.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/231225iAF76C993DD46CAA2/image-size/large?v=v2&px=999 "Web capture_19-12-2022_12500_bgm.app.opsgenie.com.jpeg")


Answers:
author: Nick H
body: Hi [@Kim Barry](/t5/user/viewprofilepage/user-id/5099748) ,

That's not really possible at this time, nor how Opsgenie is intended to be used. An integration can only create one alert per request received. It cannot then create x-amount of alerts from that to notify/assign individual users after.

Notifying all team members would probably be the best option even if this does not continue notifying others after the alert is ack'd.

The closest thing would be creating an incident from an alert, and having it tied to a service that adds each as an individual responder so each gets their own alert:

![user1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/231429iDD8A46F7BB978475/image-size/large?v=v2&px=999 "user1.jpg")

\^ But this is far from best practice in my opinion, and I would not suggest it. I'm just mentioning what Opsgenie functionality is available at this time that is the closest to your ask.


Tags: cloud
Ways to create alert for a agent
Asked by AbrahamA:

Hi All

When I create a ticket in customer portal with request type underlying issue type as Incident, and in Jira I assign the ticket to a agent with opsgenie account, agent will get an alert.

Is there any other way agent can get an alert when ticket is created in customer portal.


Answers:
author: Nick H
body: Hi [@AbrahamA](/t5/user/viewprofilepage/user-id/853569) ,

You can create an Opsgenie alert when a Jira issue is created - which can then notify your Opsgenie users via push, email, sms and voice.

You could also configure your Opsgenie to only create an alert when the issue is assigned. But it's not really possible to sync the assignee with an Opsgenie user at this time to only notify them.
IT Service Management setup
Asked by Kevin Tunstill:

Hi,

I am brand new to Jira and the community. I have recently installed the standard cloud version of Service Management in the hope of setting up an IT Service Management project. This is the only project that I require and would ask if anyone can help me with the setup of this.

I have looked around and I am finding it very difficult to navigate. I also cannot find a way to integrate this with my Azure AD or Office 365 so that I can import the users that way.

Any help that can be provided would be very much appreciated. If anyone has a video that they have made from scratch, that would be extremely useful and I could follow it.

Thank you

Kevin


Answers:
author: Rosa M Fossi
body: Hi Kevin,

As Vendant mentioned, connecting to AD or Google Workspace requires Atlassian Access.

As far as setting up getting your Service Desk / Service Management all setup, there's no doubt that it can be an overwhelming task... but I do recommend you take time to look at their Service Request "get started" doc. I'll also add a little walk-through video by Derek Fields below that might help.

<https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/service-request-management>

<https://www.youtube.com/watch?v=km2YmWvbIwk>


author: Vedant Kulkarni
body: Hello [@Kevin Tunstill](/t5/user/viewprofilepage/user-id/5103063) , Welcome to Atlassian Community.

You cannot integrate your AD users using Jira Service Management. You would need to subscribe to Atlassian Access, which is an identity and access management product. The following links can help to start with. You can subscribe to a 30-day trial as well.

[Atlassian Access \| Security \& SSO for Jira, Confluence, Etc.](https://www.atlassian.com/software/access)

[Understand Atlassian Access \| Atlassian Support](https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-access/)

[Understand user provisioning \| Atlassian Support](https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/)

[Control how users get access to products \| Atlassian Support](https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/)

Please elaborate on your use case to help you for JSM in the right direction.


Tags: cloud
Are Stakeholder Users able to receive phone calls from Opsgenie?
Asked by Ben Van Walbeek:

Are Stakeholder Users able to receive phone calls from Opsgenie? Or do they have to be a responder to receive phone calls. On the documentation it says the only difference is the responders receive a text message vs the stakeholders would not and they would receive a mobile push. I did not know if that mobile push was a phone call or some kind of notification from the app on their phone.


Answers:
author: Nick H
body: Hi [@Ben Van Walbeek](/t5/user/viewprofilepage/user-id/4367386) ,

Stakeholders cannot receive voice notifications. Only Opsgenie users, or those that are notified of alerts, can receive voice notifications. Stakeholders can only be notified of incidents.


Tags: cloud
Accidentally removed an integration
Asked by Somireddy, Naveen Kumar Reddy:

How to retrieve an integration that has been deleted from ops-genie integrations. Do we have a way to retrieve the integration?


Answers:
author: Nick H
body: Hi [@Somireddy, Naveen Kumar Reddy](/t5/user/viewprofilepage/user-id/5101827) ,

It's not possible to recover an integration after it's been deleted. If the integration was deleted in the last 13 days, you can review the Logs tab to reference the previous configuration and rebuild it from the logs:

```
"integration" AND "deleted"
```

![del1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/230675iE72C283DA6032046/image-size/large?v=v2&px=999 "del1.jpg")![del2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/230674iBC7FE7FFD85869D9/image-size/large?v=v2&px=999 "del2.jpg")

There should be a log for each integration action that was deleted. The second screenshot above is a deleted create alert action, along with the previous the filter / conditions.

We do have a [backup tool](https://github.com/opsgenie/opsgenie-configuration-backup) that might be useful moving forward as well.


Tags: cloud
How to export On-Call Schedule into lisible format
Asked by Bogdan Vaida:

Hello,

How can i download a report from where I can determinate with ease which agent worked how many hours and when as long as i created a team schedule with 3x agents for e.g.

Right Now I am using Jira Service Management (Standard) and trying to configure the On-Call feature but could not wrap my head around how to get the report i am interested in.

Any feedback is appreciated.

Thanks in advance.


Answers:
author: Nick H
body: Hi [@Bogdan Vaida](/t5/user/viewprofilepage/user-id/1906076) ,

The [Team On Call Time Analytics](https://support.atlassian.com/opsgenie/docs/view-team-on-call-times-per-user/) report can filter by team schedule, and be exported - but this is considered an [Advanced Report](https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/), and these are **not** included on the JSM Standard plan.

These reports are only included with the standalone Opsgenie Standard and Enterprise plans, as well the JSM/O Premium and Enterprise plans:

![oncall1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/230679iDD7E103BCED5E70E/image-size/large?v=v2&px=999 "oncall1.jpg")

comments: author: Bogdan Vaida
body: Thank you [@Nick H](/t5/user/viewprofilepage/user-id/2540930) for the prompt response and for the clarification.


Tags: cloud

schedule
How to add another responder to alert when priority change
Asked by Lan Dang _Tyme_:

I would like to add other responders when the priority of the alert change to higher.


Answers:
author: Mona Singh
body: Hello Lan,  

This is Mona here; happy to help :)  

I understand that you would like to add other Responder teams when the Priority of the alert changes to higher.  

Unfortunately, as of the current design, you can only add Responder via the UI or the [REST API endpoint](https://docs.opsgenie.com/docs/alert-api#add-responder-to-alert). That being said, I'm afraid you won't be able to automate adding Responder when the Priority of the alert changes using Opsgenie policies. They only get executed at the time of alert creation.  

However, we understand your requirement and have raised a Feature Request to our Product team for this use case. Here's the ticket id for your reference:  
<https://jira.atlassian.com/browse/OPSGENIE-1144>  

Please add yourself as a watcher to this ticket to get the latest notifications. I hope this helps. Please let us know if you have any follow-up questions.  

Thanks,  
Mona

comments: author: Lan Dang _Tyme_
body: Hi Mona,

Thank you for your feedback.


author: Mona Singh
body: My pleasure, Lan :)  

Please feel free to reach out to us via [Support portal](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&impact=4&is_cloud=true&product_key=opsgenie&customer_working_hours=0800-1700&support_type=customer) or chat if you have any other queries for us and we'll be happy to help :)

Thanks!  
Mona


Tags: cloud
Switch from Bamboo 6.10.10 to Version 8.2.1
Asked by Stefan Haus:

Dear Atlassian Support,

currently we like to switch from Atlassian Bamboo 6.10.10 and like to switch to 8.2.1.

My first mail I sent to community.attlassian.net ans I got this information:  
*"Bamboo releases from 7.0 have an extra licence validation code that prevents upgrades when using a licence that expired before the new version was released."* [bootstrap-health-check-failed](https://community.atlassian.com/t5/Bamboo-questions/bootstrap-health-check-failed/qaq-p/2002694?utm_source=atlcomm&utm_medium=email&utm_campaign=mentions_reply&utm_content=topic)

So my question, what I have to do, to get this additional licence key?

Best regards  
Stefan Haus


Answers:
author: Eduardo Alvarenga
body: Hello [@Stefan Haus](/t5/user/viewprofilepage/user-id/4785791)

Please get in touch with Atlassian:

* <https://support.atlassian.com/contact>

Make sure to select either "Billing, payment and pricing" or "Server end of sale support". Our friendly Customer Advocate team will be happy to help you with a quote.

You can also self-serve your renewal at <https://my.atlassian.com>

Regards,

Eduardo Alvarenga  
Atlassian Support APAC
How I can get variable from previous release in bamboo deployment
Asked by Yoann Beunardeau:

Hello,

I try to get the revision git number from the previous release in the deployment plan in my bamboo project. I want to get it to make a release between my current git release number and the previous and notify it in a teams channel.

Thanks in advance.

Yoann


Answers:
author: Eduardo Alvarenga
body: Hello [@Yoann Beunardeau](/t5/user/viewprofilepage/user-id/4919317)

The ***${bamboo.planRepository.previousRevision}*** variable is exclusive do build plans. To retrieve it from a Deployment plan you will have to script it.

Please check the following KB that can be adapted to a Deployment plan as a script task to retrieve that information.

* [How to retrieve the revision used by the previous build in Bamboo](https://confluence.atlassian.com/bamkb/how-to-retrieve-the-revision-used-by-the-previous-build-in-bamboo-1095244459.html)

Regards,

Eduardo Alvarenga  
Atlassian Support APAC