youngmon/atlassian-qna huggingface dataset:
Card Snooze in a year period doesn?t work!
Asked by Tha?s Ver?ssimo de Mello:

Hi everyone!

I have some tasks that are recurring annually and I would like to set the snooze card but it won't let me set that amount of time...it freezes when I try to set that interval. Can someone help me?


Answers:
author: Mutya A
body: Hey there!

Are you perhaps using the [Card Snooze Power-up](https://trello.com/power-ups/58dd18bdccfca7af8311792e/card-snooze)? If so, can you check if that is enabled on your board properly: <https://support.atlassian.com/trello/docs/enabling-power-ups/#Enabling-a-Power-Up>

If that doesn't work, try logging into Trello in the following ways to see if you can reproduce/resolve the issue you are having:

* Disable all extensions and customizations in your current browser
* Use a private/incognito browsing tab
* Try using a different browser on the same computer

For more troubleshooting tips:  
<https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.
Number of Users
Asked by Marlaina Renae Whitsitt:

Our office needs to about 15-20 users. Which Trello package would get us that number of users?


Answers:
author: Kian Stack Mumo Systems
body: [@Marlaina Renae Whitsitt](/t5/user/viewprofilepage/user-id/5491298),

Trello can support that many users regardless of the plan that you choose. What will change are the specific features that you get. Typically, a free plan will be more suited for very small teams without a lot of complexity.

The standard plan will give you a bit more functionality, and the premium will give you even more. All of the details are broken down on [this page](https://trello.com/pricing?&aceid=&adposition=&adgroup=143241823602&campaign=18406634136&creative=672218367514&device=c&keyword=trello%20pricing&matchtype=e&network=g&placement=&ds_kids=p73309760205&ds_e=GOOGLE&ds_eid=700000001557344&ds_e1=GOOGLE&gad_source=1&gclsrc=ds).

I would get a trial to begin with and you can figure out what functionality you like and don't like, and try to find the plan that fits your team best.

comments: author: Marlaina Renae Whitsitt
body: We have been working with the free plan for a few years now. We have a lot of information on our workspace. If we do the trial to see if it works for us, will all of our workspace information remain?


author: Kian Stack Mumo Systems
body: Yes, no information will be lost.


author: Marlaina Renae Whitsitt
body: If I start the trial today, are we automatically charged when the trial runs out or will it just go back to our free version until we decide to upgrade it?


author: Kian Stack Mumo Systems
body: I'd review this [page](https://trello.com/free-trial)! You will not need to enter credit card information. You should be able to downgrade after the trial is complete.


author: Marlaina Renae Whitsitt
body: I can't figure out how to get the trial period to keep my boards and workspace. Each time I try to go to upgrade it says that I have nothing to upgrade or asks me to start my workspace.


author: Kian Stack Mumo Systems
body: ![Screenshot 2024-05-06 at 3.28.03?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322182i21DAB36A19C40B0D/image-size/large?v=v2&px=999 "Screenshot 2024-05-06 at 3.28.03?PM.png")


author: Marlaina Renae Whitsitt
body: I can't find that. When I go to workspaces, I only have the option of going down to a Guest workspace. It was created by a co-worker who retired. He made me an admin before he left, but it still shows up as a guest workspace for me.


author: Kian Stack Mumo Systems
body: [@Marlaina Renae Whitsitt](/t5/user/viewprofilepage/user-id/5491298), you may need to reach out to Atlassian to get direct support with upgrading. I'm not sure why that would not be available to you.


author: Marlaina Renae Whitsitt
body: What is the quickest way to contact them? I am really struggling with the website trying to figure out where to go to ask for assistance.


author: Kian Stack Mumo Systems
body: <https://trello.com/contact>
Board Background Colors
Asked by Ann Marie Johnson:

Hi there, Is there a way to get more color options for the board background? The pictures are too busy for us.


Answers:
author: Dreamsuite Mike
body: Hi [@Ann Marie Johnson](/t5/user/viewprofilepage/user-id/5491240)

#### Option 1 {#toc-hId-323564188}

Use the photo's option and search for colours by name, gradients etc...

![Screenshot 2024-05-07 10.36.35.png](https://community.atlassian.com/t5/image/serverpage/image-id/322230iD4C06B4EED2A0FD1/image-size/large?v=v2&px=999 "Screenshot 2024-05-07 10.36.35.png")

#### Option 2 {#toc-hId--1483890275}

Create your own backgrounds using Canva. This is what I do and I'm happy to share a template with lots of simple designs that don't create too much noise for the board...

![Screenshot 2024-05-07 10.42.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/322231i01C34609B6A1D8DC/image-size/large?v=v2&px=999 "Screenshot 2024-05-07 10.42.38.png")

comments: author: Ann Marie Johnson
body: Thank you! Very helpful. I thought Illustrator (similar to Canvas) would be an option. I just hadn't had the time to get in there are create.


author: Dreamsuite Mike
body: Yes that would work, I typically have the resolution at 2560x1440 but you could go lower, but 16:9 aspect ratio works best


author: Dan Collins
body: I'm not a super user but I agree that pictures are too busy for most work. What I usually do is do a quick google image search for "green background". I'll bet you could even use a specific color hash and find the exact color you are looking for.  
Just save the image and then from the backgrounds menu, load from a file.  
Hope that helps.

comments: author: Ann Marie Johnson
body: Thank you! Great idea.
Opsgenie - Logstash integration
Asked by Dhody Rahmad Hidayat:

My Logstash using file input which mean its stream the file log. Everytime i added the new one (new log) it sent to the elastic index but it wont triggered the opsgenie to create an alert. but when i try to sent the log from another instance to logstash instance, it can triggered the opsgenie. did i missed something?


Answers:
author: Samir
body: Hi [@Dhody Rahmad Hidayat](/t5/user/viewprofilepage/user-id/3700380) - the Logstash integration uses a plugin to send alerts to Opsgenie: <https://rubygems.org/gems/logstash-output-opsgenie>. it sounds like that plugin may not be getting triggered for those new logs?

Could you reach out to our support team, either through the in-app chat, or through a ticket here: <https://www.atlassian.com/software/opsgenie/contact#/>

And someone can work with you from there.


Tags: logstash
opsgenie - gragana integration
Asked by tselikov:

Hi there,   

I have 2 questions to ask regarding GrafanaV2 integration:  
1. Is it possible to get included in the alert chart image (snapshot) to be parsed? If so, how can I get it? According to <https://grafana.com/docs/grafana/latest/alerting/notifications/#all-supported-notifiers> it should be possible, isn't it?  
2. I don't see any tags created on Grafana's side for specific alert even in Raw logs. Tags field shows nothing. Is it possible to have them sent and parsed?  
\`\`\`

"-tags": \[\],

\`\`\`

Thank you in advance


Answers:
author: Robert
body: Hello [@tselikov](/t5/user/viewprofilepage/user-id/3658698) !

You're right about the tag support in Grafana - the PR for tags in Opsgenie was merged recently enough for it to not make it into a stable build yet

<https://github.com/grafana/grafana/pull/20810>

I believe this table shows tag support in the current stable release (for completeness?):

<https://github.com/grafana/grafana/blob/master/docs/sources/alerting/notifications.md#webhook>

As best I can tell it looks like it should hit a release around 6.6. Alternatively, building from source should do the trick too.

For your question on charts, we don't currently support attaching Grafana plots to alerts; however, it is a feature request we have open. If you stop by support when you have a chance, we can get you added onto that request.

Hope this helps!


author: tselikov
body: Hi, here is my findings regarding tags below:

That works fine for current grafana (MASTER branch), but doesnt' for the latest stable. In terms of opsgenie notifier, ofc.  

Still nothing regarding chart snapshoting feature, and I sincerely hope for your advice


Tags: grafana

image

tag
opsgenie icons
Asked by Daniel Leite:

Hi

Is there any opsgenie icons we can call? something like slack :fire: ? or we have to push UTF-8 characters if we need something like this

Thanks in advance for the help

Daniel


Answers:
author: Kate Clavet
body: Hi [@Daniel_Leite](/t5/user/viewprofilepage/user-id/3431950) thanks for your question! Can you elaborate just a bit :) Are you trying to trigger an incident based on typing a special slack command or UTF-8 character? Or are you trying to include emojis in your alerts?

comments: author: Daniel Leite
body: Hi Kate!

It is adding emoji. I was thinking to add some icons related to priority (the priority colors aren't bad, but P4 and P5 have the same color and to me, P4 is warning and P5 is info) and add country flags related to some sites ... this if this is even possible :)

Thanks for help!

Daniel


author: Mark Campbell-Vincent
body: Hi [@Daniel_Leite](/t5/user/viewprofilepage/user-id/3431950)

currently this isn't possible. We do have a feature request regarding customizing the priority. I will add you to that. What you can do is add emojis in the description and message of the alert.


author: Daniel Leite
body: Ok, i will test some UTF-8 emoji characters and see if they work well (ie: look good and easy to recognize)

Thanks for the help!
Integrate with internal web pages
Asked by Niklas:

I'm evaluating Opsgenie for our incident management department, and i really like it. There is just one thing that might be a show stopper and that is the ability to integrate it with our self-written systems.

I would like to see an option where we can add an extra tab e.g. to an alert, and define the url it should navigate to in an iframe or similar. For example <https://internal-system.local/{alertId>}

We can do most of the integration using custom alert actions and edge connector, but some aren't integrable.

Is this doable, or is there already something like this that i've missed?


Answers:
author: Robert
body: Hi [@Niklas](/t5/user/viewprofilepage/user-id/3703447) !

Are you looking to have an action actually navigate to the page in the browser window for the user (or a tab/iframe like you mentioned)? Would adding a clickable link to the alert details or a note work too?

The latter option is a bit more straightforward and feasible using OEC or some other action channel as a trigger.

Right now our UI doesn't support iframes or tab customization, but we can certainly raise a feature request to have that added. I really like the idea of modular tabs that can be added or moved then locked in place ?.

iframes are a bit tricker and can potentially introduce a lot other issues if not done carefully, but has been requested before in relation to Opsgenie's schedules and calendars. So we can definitely get that into a feature request if it isn't already!

If you can spare a couple minutes to talk with our support team (blue chat bubble in-app), we can make sure what you are looking for gets captured!

Hope this helps!
Alert email template
Asked by Olga Videc:

Hello,

Is there a way to edit opsgenie alert looks, when you send it to people.

In my case, the email notification has too many unnecessary fields.

Is there a way to change that?

Thanks,

BR, Olga


Answers:
author: Samir
body: Hi [@Olga Videc](/t5/user/viewprofilepage/user-id/1156369) - it's not possible to customize what Opsgenie alert notifications will include. However, we do have a feature request for this which I can add you to.

You can however, create email notification templates for *incidents* (incidents only available on enterprise plan) - where you can customize what the email notifications sent to stakeholders for incidents will look like, but this isn't currently possible with alert notifications.

comments: author: Olga Videc
body: Hello [@Samir](/t5/user/viewprofilepage/user-id/2168284)

Thanks for the info.

BR, Olga


author: Edmundo Rangel
body: Hello [@Samir](/t5/user/viewprofilepage/user-id/2168284) what is the status of this new feature? can you also add me to the list? we also want it to support html tags so the look and feel of the email is more meaningful to our operators and it can also support our company logo. Thanks!


author: Samir
body: Hi [@Edmundo Rangel](/t5/user/viewprofilepage/user-id/2908816) - this feature request is currently in the backlog. We don't have an ETA on if/when it will be implemented. I have added you to the feature request!


author: Sravan Softility
body: Hi Samir, I know that this feature request is in backlog now. Could you pls add me as well to the list of watchers. Thanks.


author: Samir
body: Sure [@Sravan Softility](/t5/user/viewprofilepage/user-id/4350007) , I will add you to the feature request as well!


author: Jeff Guthrie
body: Can someone send me the link to the issue in the backlog so that I can track it?


author: Weixing Xu
body: Any update?


author: Martin Boehme
body: Hasn't been implemented three years later, it seems :(


author: Martin Boehme
body: [@Samir](/t5/user/viewprofilepage/user-id/2168284) Could you please add the link to the feature request here?
Is it possible to preview image from grafana alert
Asked by borysov.oleksandr:

Can I preview image that comes with grafana alert on incident window (in extra properties)?


Answers:
author: Samir
body: Hi [@borysov.oleksandr](/t5/user/viewprofilepage/user-id/3701235) - this isn't currently possible. But we do have an open feature request for this, which I will add you to.

comments: author: borysov.oleksandr
body: Great, thank you!


author: Urban Jurca
body: This is of interest to me as well. Can you please point me to this feature request?


author: Artem Chernenko
body: [@Samir](/t5/user/viewprofilepage/user-id/2168284) Is this feature request still open?


Tags: grafana

image
How can I ack opsgenie alert by changing status in Jira Service Desk from Open to another one?
Asked by Alexander Borisov:

Nothing more.


Answers:
author: Samir
body: Hi [@Alexander Borisov](/t5/user/viewprofilepage/user-id/3678518) - this can be done by configuring the "Acknowledge Alert" action on the Jira Service Desk integration in Ospgenie. You can specify a filter, so that when Opsgenie receives a certain status for a certain JSD ticket, it will acknowledge the corresponding alert in Opsgenie. Here's an example:

![jsdack.png](https://community.atlassian.com/t5/image/serverpage/image-id/77069iE70652660357BCA6/image-size/large?v=v2&px=999 "jsdack.png")

So in this case, when Opsgenie receives Status of In Progress from JSD, it will ack the corresponding alert in Opsgenie. These Alert actions are processed top-down, so you will want to make sure that whichever status you are changing the ticket to in JSD, won't match the filters on the Create Alert or Close Alert actions.

Feel free to reach out to support either through in-app chat, or by submitting a ticket at <https://getsupport.atlassian.com/> and we can assist with setting it up!

comments: author: Tom?? Vojvoda
body: [@Samir](/t5/user/viewprofilepage/user-id/2168284) Hello, I do not have this option in OpsGenie. Does it work differently now that Service desk has been changed to Service Management maybe?


author: Samir
body: Hi [@Tom?? Vojvoda](/t5/user/viewprofilepage/user-id/3607998) - no, the functionality has not changed. You probably don't have the option due to the plan you are on.

If you're on the Opsgenie Standalone Free, or Essentials plan, or the JSM Standard plan, you would not have access to these "Advanced" Views of integrations.


author: Tom?? Vojvoda
body: Yes, we have standard. OK, now I see, thanks for the info!


author: Dietrich Lehr
body: this didn't work for me. We do have the 2 way integration setup between JSM and OG to where closing in either system closes in the other. If i close a JSM ticket, it closes the OG alert. If I close the OG alert, it closes the JSM ticket.

However I cannot get the status category change to ack the OG alert


Tags: jira-service-desk
Ops Genie to Jira Integration
Asked by Mike T.:

We need the ability to have multiple teams respond to different alerts created in ops genie, and have that alert create a ticket to the correct project in Jira.

So if an alert is created for one team, have ops genie send information to jira and create a ticket in that teams project.

I've played around with a few different options, but I can't seem to get this to work. Is there any better documentation other than the default config doc?


Answers:
author: Mark Campbell-Vincent
body: Hi [@Mike T.](/t5/user/viewprofilepage/user-id/3679272),

you can assign a Jira integration for each team. This way, when a specific alert is created, that team will have a Jira ticket created for their project. Does this work for your use case?

comments: author: Mike T.
body: Thats how I thought it would work. However, and I very likely misconfigured it. BUT when I created the integration all alerts in ops genie were being sent to a single teams jira project. We have dozens of teams using ops genie for on call escalations. Again, I'm probably configuring the integration incorrectly.

Would a call to support be the best route to go? or is there more specific documentation I could follow?


author: Mark Campbell-Vincent
body: Just to be clear, in this use case, it would be best to have multiple Jira integrations for each team. This way, each team will have a Jira ticket created for the specified project key.


Tags: jira
opsgenie op5 migration
Asked by Nivek90:

I'm very close to get my op5 integration with opsgenie to work. When running the test script

/usr/bin/nagios2opsgenie -entityType=host -t=PROBLEM -hs=DOWN -hn=test_host

I'm getting this error:

2019-12-13 15:49:07.861 ERROR Error occurred while connecting: dial tcp 10.10.99.33:443: getsockopt: connection refused  
2019-12-13 15:49:07.861 ERROR \[HostName: test_host, HostState: DOWN\]Failed to post data from Nagios. Post <https://10.10.99.33/v1/json/op5>: dial tcp 10.10.99.33:443: getsockopt: connection refused

I'm not sure where it fails or what " getsockopt" is to referense to

Have anyone faced this problem?


Answers:
author: Kate Clavet
body: Hi [@Nivek90](/t5/user/viewprofilepage/user-id/3630682) what are you using as the source file for your code? In the error message you provide:   

2019-12-13 15:49:07.861 ERROR Error occurred while connecting: dial tcp 10.10.99.33:443: getsockopt: connection refused  
2019-12-13 15:49:07.861 ERROR \[HostName: test_host, HostState: DOWN\]Failed to post data from Nagios. Post <https://10.10.99.33/v1/json/op5>: dial tcp 10.10.99.33:443: getsockopt: connection refused

The IP address after the word Post is not an Opsgenie IP Address and it should be.

Thanks,

Kate

comments: author: Nivek90
body: What I have done is to have two VMs, one is the OP5([172.25.x.x](https://172.25.80.11/)) and the other (10.10.99.33) is where i have my opsgenie installed. So I'm trying to get my op5 to notify opsgenie. I might have misunderstood opsgenie. It seems like I dont need a dedicated VM for it, I could install it on OP5. Please confirm this


author: Nivek90
body: I did some modifications in the config file and replaced the 10.10.99.33 opsgenie server with the op5 address:

the apiKey used is the one from op5 integration page in opsgenie

apiKey = xxxxxxxxxxxxxxxxxxxxxxxxx  
#if you are using opsgenie from another domain e.g. eu, sandbox etc.  
#you should update the line below  
opsgenie.eu.api.url = <https://172.25.80.11>

running the test command gives thie error message in nagios2opsgenie.log:

2019-12-16 09:32:13.757 ERROR \[HostName: test_host, HostState: DOWN\]Couldn't post data from Nagios to OpsGenie successfully; Response code: 401 Response Body: {"code":2,"error":"RestException\[Could not authenticate.\]"}

it says RestException, meaning Opsgenie couldn't identify the api key

what am I missing?


author: Kate Clavet
body: Hi [@Nivek90](/t5/user/viewprofilepage/user-id/3630682) are you located in the EU? Also, I'm not clear on why you're installing Opsgenie on multiple VMs either. Can you please explain a bit more about your use case? Are you running multiple OEC integrations?   

I really need more information to assist you, so try to provide as much detail as you can. Or if you prefer, feel free to contact our support team directly using the blue chat bubble in the application.
Apica Webhook integration
Asked by Naresh Babu:

Any one worked on Apica Webhook integration with Opsginie facing issues with integration and apica documents have so little info.


Answers:
author: Samir
body: Hi [@Naresh Babu](/t5/user/viewprofilepage/user-id/2720469) ,

We haven't had any other recent instances of issues with setting up the Apica integration. Could you reach out to our support team either through the in-app chat (blue bubble in bottom right hand of screen when logged into Opsgenie), or by submitting a ticket through <https://getsupport.atlassian.com/>?

Would be happy to help get this integration working for you.

Thanks,

Samir
How to send Slack Direct Messages as Notifications?
Asked by Felipe Almeida:

Hi.

I'm using the Slack Integration right now and although it works well I can't do something I need.

I want to use OpsGenie Escalation/Rotation together with the Slack Integration so that members in the rotation get **notified** via slack direct messages.

Right now, alerts are just sent to a slack channel but it **doesn't notify members** in the rotation.

Is it possible to do this?

Thanks in advance.


Answers:
author: Samir
body: Hi [@Felipe Almeida](/t5/user/viewprofilepage/user-id/3664453)

Right now it's only possible to setup a slack integration with a specific channel, we don't have a way to send slack notifications as direct messages. I'd be happy to enter a feature request for this to see if it is something we would be able to implement! Feel free to reach out to us at support via the in-app chat (blue bubble in bottom right corner of screen when logged into OG), or via a ticket at <https://getsupport.atlassian.com/>

Would be happy to further discuss this idea with you.

Thanks,

Samir

comments: author: Andrew
body: [@samir](/t5/user/viewprofilepage/user-id/5277221) - is this still the case that this is not supported? Feature looks to have been added.

If this has been added I am having issues with this not working. Even if I specify the slack userIDs is still does not send any DM's. I am using a web hook set up for this

![Screenshot 2024-02-02 at 4.05.17?pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/303943iC2C0FFD979A09DFC/image-size/large?v=v2&px=999 "Screenshot 2024-02-02 at 4.05.17?pm.png")


Tags: integration

slack
opsgenie oec FATa error
Asked by Nivek90:

I have installed opsgenie oec on to my server to try to get some integration going.

I made a small config.json file that i'm trying to execute, but an FATA error shows up(picture), saying it could not read the configuration. Am I missing something here?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/74407i1A4B32B6D135C047/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Marcel Kempken
body: Hi Nivek,

Did you set environment variables e.g. like this?

    sudo systemctl set-environment OEC_CONF_SOURCE_TYPE=local
    sudo systemctl set-environment OEC_CONF_LOCAL_FILEPATH=/var/opsgenie/oec/jiraConfig.json
    sudo systemctl start oec