youngmon/atlassian-qna huggingface dataset:
Can I configure a Confluence space to look like a Help Center without a plug-in?
Asked by Lena Boiser:

Saw this photo on the Jira Service Desk product page <https://www.atlassian.com/software/jira/service-desk>

and was wondering if it's at all possible to configure a Confluence space to look like a Help Center site without a plug-in? Also looking to customize the URL. Any help or clarification is appreciated :) ![Screen Shot 2020-11-22 at 6.15.26 AM.png](/t5/image/serverpage/image-id/119225i0D9CF92651135C2A/image-size/large?v=v2&px=999 "Screen Shot 2020-11-22 at 6.15.26 AM.png")


Answers:
author: Matt Reiner [K15t]
body: Hi [@Lena Boiser](/t5/user/viewprofilepage/user-id/4169575)

My team has been into help center in Confluence for a long time now. Without apps, I think [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) recommendation is spot on. You can also use Panel/Tip/Note/etc macros in conjunction with page sections to give the page a nicer visual layout.

To do everything you're asking though, you'll definitely need an app. My team makes [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview), which does exactly what you're looking for, and is the app Atlassian uses for their help center. We use it for [our help center](https://help.k15t.com/), as an example.


author: Brant Schroeder
body: Lena,

What you are displaying is Jira Service Management. We have created several knowledge base spaces that have search at the top and listings of specific KB sections below. So looks more like the image above but is still just a confluence space. Jira Service Management takes the knowledge base and combines it with request types and other functionality.

As far as the domain goes it is set to what you setup when you created your cloud product or you can follow this. [https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html](https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html?) I also know individuals that have just setup redirects from a vanity domain like support.company.com to their knowledge base or service desk.


Tags: cloud

confluence-cloud
Page Properties Report macro retrieve data from included pages
Asked by Tommy:

Can the page properties report macro pull data from included pages that also have a page properties macro in them? I need the data from the included page, but I do not want it to be on a report row by itself, but part of the data on a parent row.


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Tommy](/t5/user/viewprofilepage/user-id/4169523) ,

As I understand, you have one big report created with the help of the Page Properties Report macro. And you need a second report based on the same Page Properties macros but not the full one - you don't want to collect the full row, you just need a part of the row (several cells).

If this is the case, then you'll need to create a second big report and hide the unwanted columns. As a step further, you may also filter the table to create a more precise report.

Unfortunately, Confluence doesn't provide such features, so you'll need additional apps to solve the case. For example, the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app.

Wrap your Page Properties Report in the [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro) macro and you'll be able to hide columns, filter your table and apply pagination if your report is a big one.


Tags: cloud

confluence-cloud
Link to my starred pages?
Asked by Jordan Zimmerman:

I want a URL to my starred pages so I can quickly get to them. How do I do that?


Answers:
author: Charles Williams
body: As of April 2021, you can go to https://\<SITE_NAME\>.atlassian.net/wiki/home?recentTab=3 to see a list of your starred pages.


author: Ste Wright
body: Hi [@Jordan Zimmerman](/t5/user/viewprofilepage/user-id/4169419)

Not sure this is possible in the new editor - but there is a list on your home page.

You should see a section "Recent" - one of the tabs is "Starred".

Ste


author: Daniel Ebers
body: Hi Jordan,

welcome to the Atlassian Community!

You could use the "favorite pages macro", put it on a page and bookmark the URL:  
<https://support.atlassian.com/confluence-cloud/docs/insert-the-favorite-pages-macro/>  
this is related to the "Star pages" feature of Confluence:  
<https://confluence.atlassian.com/confcloud/star-pages-724765402.html>

Please let us know if you should have meant something else.

Cheers,  
Daniel

comments: author: Jordan Zimmerman
body: Your docs say that this macro is being removed. Has this changed?


author: Daniel Ebers
body: Probably not - but there is no hard deadline that I would be aware of.  
Your objection is valid, though. Everybody would have to consider if it makes sense to start with this function at this state still.


Tags: cloud

confluence-cloud
Why am I getting SQL errors right off during the setup?
Asked by Russell McElroy:

org.springframework.dao.InvalidDataAccessResourceUsageException: could not execute statement; SQL \[n/a\]; nested exception is org.hibernate.exception.SQLGrammarException: could not execute statement  
at org.springframework.orm.hibernate5.SessionFactoryUtils.convertHibernateAccessException(SessionFactoryUtils.java:228)

caused by: org.hibernate.exception.SQLGrammarException: could not execute statement  
at org.hibernate.exception.internal.SQLExceptionTypeDelegate.convert(SQLExceptionTypeDelegate.java:63)

caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Table 'confluence.cwd_application_attribute' doesn't exist  
at jdk.internal.reflect.GeneratedConstructorAccessor307.newInstance(Unknown Source)


Answers:
author: Daniel Ebers
body: Hi Russell,

welcome to the Atlassian Community!

The error message suggests not all needed tables could be created. Please kindly check if permissions on the database are set in a way the installer can create and populate them all.

For this I'd like to refer you to the documentation:  
<https://confluence.atlassian.com/doc/database-setup-for-mysql-128747.html>

Please also pay special attention to the collation. The error message you have encountered was reported by other users of Community caused by a faulty collation. Please double check.

Cheers,  
Daniel

comments: author: Russell McElroy
body: Daniel,

Thanks for the info! I did follow the steps in the article you referenced and still no luck. It seems like not all the tables are being created during the setup process. Any thoughts as to why that might be given I have the MYSQL config setup correctly?


author: Daniel Ebers
body: From the outside this is very hard to tell. It is always a lot easier when sitting directly in front of the troubling system.  
Apart from checking the collation, the setup itself and going through logs for (possibly) more information there is not much I could imagine doing from here right now.  
Probably other Community members have additional information.

In case you are not bound to MySQL some users had a more positive experience using PostgreSQL as a backend - but I am aware this is not a fix of your problems. So in case you must go with MySQL I'd check in your case if other members come up with additional ideas here.


Tags: atl-gruland

confluence-server

server
Jira macro converts to link on edit and macro is removed
Asked by Mark W_ Foster:

When I am in confluence and create an issue on some text, Jira macro is created in the page. If I enter edit mode I see the macro. If I publish and re-enter edit mode the Jira macro is converted to a link and is no longer a macro and cannot be edited as such. When I re-publish the presentation changes as the macro renders different than a link.   

Also, if I add a macro in edit mode, Jira macro is created. If I then re-enter edit mode after publishing, the macro no longer exists and has converted to a link in similar fashion.  

This does not make sense. If something is added as a macro, it should stay a macro.

What can be done to fix this?


Answers:
author: Ste Wright
body: Hi [@Mark W_ Foster](/t5/user/viewprofilepage/user-id/4169209)

As far as I know, this is now how it works in Confluence:

* If the Jira issue macro returns just one result, it is turned into a link - which can be displayed as a URL, link or card
* If the macro returns more than one result, it remains as the Jira macro

You can recreate the Jira issue macro if needed, by typing */jira* and selecting it again!

Ste


Tags: cloud

confluence-cloud
Can I create a checkbox and record time checkbox was ticked on a confluence page?
Asked by Tommy R:

I'm currently making a confluence page containing a checklist of steps to take to complete a process. I want to be able to have a checkbox that a user can click to indicate that they have started a step and another to check when they have finished.  

I've got the checkbox's in place but is there any way I can display the time of it being checked next to the checkbox and user who checked it without having to manually type it? I.e.

\[ \] Start  
\[ \] Mark as complete

-------  

\[/\] Started at 13:15 by J.Smith  
\[/\] Completed at 13:40 by J.Smith  

I've tried writing a JavaScript macro to append the time and user details to the html that contains the checkbox however I haven't found any way of being able to save that data to confluence so that it doesn't disappear on page refresh.  

The only other solution I could think of would be if confluence stores the time/name of user who clicked the checkbox and perhaps I could retrieve that data and inject it into the html on page load? However I have not found suitable data (I believe the Page History records some updates but does not record individual checkbox state changes).  

I'd really appreciate any help or ideas anyone might have.

Cheers


Answers:
author: Brendan Ford
body: Checking of a checkbox is saved as a page revision in the Page History. I am also searching for a way to do something like this and using the Page History is not the most convenient solution, but I wanted to point that out to you because you didn't seem to realize that and I thought it might help you.

If we could somehow query the page history, then that could be helpful, so I am looking into whether that is in the API. If I find something, I will post back here. If you have already found a good solution, please let me know.

Thanks!

comments: author: R Smith
body: Hi Brendan/Tommy? Any luck here? I'm also desperate to get something in place for this to use as checkboxes for HR T\&Cs i.e. "\[\]I have read the \[n\] policy." There is this macro in app marketplace [https://marketplace.atlassian.com/apps/1211154/checkbox?tab=overview\&hosting=server](https://marketplace.atlassian.com/apps/1211154/checkbox?tab=overview&hosting=server) but seems like an unnecessary fee for something that really should be OOTB in Confluence itself.


Tags: checkbox

checklist

javascript

jql

macro

timestamp
How to configure SSO on Confluence cloud?
Asked by Sanaz Afshar:

Greeting all,

I need to configure SSO on Confluence cloud, I see the comparison license type for Standard and Premium at ++[https://www.atlassian.com/software/confluence/pricing?tab=cloud](https://www.atlassian.com/software/confluence/pricing?tab=cloud?)++

For Standard and Premium, it says: **"Requires Access subscription",**I am not really sure what is that means? could you please advise?

Best,

Sanaz


Answers:
author: Daniel Ebers
body: Hi Sanaz,

a product in cloud named "Atlassian Access" is meant:

<https://www.atlassian.com/software/access>

Only using Atlassian Access SSO in cloud is provided:  
<https://www.atlassian.com/software/access/guide/elements/single-sign-on#why-use-saml-sso>

Cheers,  
Daniel


Tags: cloud

confluence-cloud
Does anyone have documentation regarding the best design/formatting practices for Confluence Article
Asked by Kelley Bennett:

Such things as: using different colored headings, using expanding text vs a long expanse of text to scroll through, using the various colored notations, etc.   

We have folks in our group that have differing opinions about what works best for users.


Answers:
author: Matt Reiner [K15t]
body: Hey [@Kelley Bennett](/t5/user/viewprofilepage/user-id/3750601)

You might also consider writing in what technical writers refer to as "topics". Essentially, it's a way of grouping similar types of content and helps avoid long scrolling pages. There's some info on my team's guide here: <https://www.k15t.com/rock-the-docs/creating-topics>


author: Ste Wright
body: Hi [@Kelley Bennett](/t5/user/viewprofilepage/user-id/3750601)

I guess it depends on what the Confluence page or article contains.

For example, we have an FAQ page which utilises expand boxes, so users can look for their question and expand it to see the answer. It was preferred to a page with a significant amount of wording on it.

However, for a Knowledge Base article, we try to avoid expand boxes so the instructions are more searchable from either on the page or the search bar.

Things I would suggest:

* **Expand Boxes:**These are great for holding tips, tricks or additional information if it's too long - for example, a template for a user to copy.
* **Panels:**Good for tips, tricks, introductions to sections, etc. I use these on Knowledge Base articles to highlight "hot tips"
* **Headings:**I use headings to split work into sections, as headings have anchor links (which we can place on other pages / in bookmarks) and can be used with the table of contents macro.
* **Page Properties / Page Properties Report:**Good for providing a summary of multiple pages in one place

Ste


Tags: cloud

confluence-cloud
Automatic roadmaps
Asked by Teesh Yalamanchili:

Does anyone know how to setup confluence so that it will dynamically and automatically create a roadmap from a backlog in JIRA whereby the roadmap will dynamically pull EPICS to create swim-lanes and then populate the roadmap from the JIRA backlog into the appropriate swimlanes?


Answers:
author: Ste Wright
body: Hi [@Teesh Yalamanchili](/t5/user/viewprofilepage/user-id/4045430)

By default, not to that level of specificity.

There are a few roadmap options in Confluence:

* **Roadmap Planner:**Create a simple roadmap in Confluence (manually)
* **Jira Roadmap:**Embed an interactive Jira roadmap into your page based on Jira instance, project and board. This is reflective of the roadmap feature available on Jira boards, and needs to have been enabled from the Board's settings to work in Confluence.
* **Advanced Roadmaps for Jira plan:**If you have Jira Premium, embed an Advanced Roadmaps plan into a page for others to view

Do any of these options fulfil your need?

Ste


Tags: cloud

confluence-cloud
How do I insert an existing image on the same Confluence page?
Asked by Joanne Pandya:

I have an old Confluence page that I converted over to the new editor, and in the process it messed up all my images that were attached to the page.

How do I go back to now add the same images that are attached to the page... back on the page?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/119136iABBF6D28BF2F82E5/image-size/large?v=v2&px=999 "image.png")

Something so simple that disappears :-(


Answers:
author: Stephanie Schutz
body: I'm stuck on the same thing. I need to put screenshots in the wiki and there isn't an obvious way to do it. Staff said there is no workaround. <https://community.atlassian.com/t5/Confluence-questions/Insert-images-files-in-templates/qaq-p/1198445#U1539025>


Tags: cloud

confluence-cloud
How to convert back to old editor?
Asked by blondo:

I have been trying to convert a confluence page back to the old editor as the new editor is so buggy that I cannot even use it. In addition to this all of our comments have disappeared from the non-edit view of the page. The only way to view those comments now is to go to edit mode and it is not ideal for large groups of editors. How do I do revert back to the old editor? How do I contact support if I want to do that?


Answers:
author: Daniel Ebers
body: Hi blondo,

welcome to the Atlassian Community!

You basically could try to reach out to support but please be aware the new editor is considered to be there in future as a permanent experience.

In this thread there has a lot of discussion ongoing.

I will link it here because I believe it will be of relevance to you:  
<https://community.atlassian.com/t5/Confluence-questions/How-can-I-opt-out-from-the-new-editor/qaq-p/1059031>

Cheers,  
Daniel


Tags: cloud

confluence-cloud
Calling an application within a user macro?
Asked by mcginty_dom:

Hey everyone,

I am trying to use an application called "Database Connector" which uses SQL to create tables within confluence. However, when I try to call the database-query macro within a user macro it does not recognize the name despite being able to use this within a page to call the macro. Example macro below:

## example (works for panel macro)  
$action.getHelper().renderConfluenceMacro("{panel:title=Title\|borderStyle=none\|bgColor=#f3f3f3} paragraph {panel}")

## example (fails for database connector macro)  
$action.getHelper().renderConfluenceMacro("{database-query-compact:profile=LLInstallations\|sql=$query}")

The error message I receive is:

![error.png](/t5/image/serverpage/image-id/119129i08EBADF8DFCF4883/image-dimensions/273x113?v=v2 "error.png")

The purpose of this is the application does not accept parameters or output wiki markup correctly, so I am looking for a free alternative to do this. Thanks for reading and any help would be greatly appreciated!


Answers:
author: Bill Bailey
body: If I remember correctly, the renderConfluenceMacro method only worked for older style macros which supported wiki markup for entry. There is no equivalent for the newer style macros.

What you CAN do is create a wrapper macro that includes and configures the macro you want using its storage format version.

I wrote an article on how do to do this: [Getting Started with User Macros - Writing a Wrapper Macro](https://community.atlassian.com/t5/Confluence-articles/Getting-Started-with-User-Macros-Writing-a-Wrapper-Macro/ba-p/979571)


Tags: confluence-server

database

query

server
Automatic new line in a table with with template items
Asked by Lukas:

How can I make, that when the last line of a table is filled a new line with the template items of the line before is created?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Lukas](/t5/user/viewprofilepage/user-id/4168648)

Out of the box you can't do that. You can either search for an app with this functionality, or create your own app. Hmm.. perhaps you could do that with Scriptrunner, but I'm not so sure.


Tags: confluence-server

server
Retrieve metadata from page
Asked by Matteo Gubellini _SoftComply_:

Hi,

I know very little of coding but I'm trying to retrieve some metadata from a page and store it as a text parameter.

I looked into different posts but I can't find what I'm looking for.

Thanks

Matteo


Answers:
author: Bill Bailey
body: Are you trying to get metadata about a page or data stored on a page? If the former, what exactly?

comments: author: Matteo Gubellini _SoftComply_
body: Hello Bill,

Metadata stored within the page, using Comala Document Management.

Thanks

Matteo


author: James Conway
body: Hi [@Matteo Gubellini _SoftComply_](/t5/user/viewprofilepage/user-id/641360)

I understand that you want to retrieve a metadata value and show it as a page parameter macro field.

Have you tried to use the Comala Document Management [{get-metadata} macro](https://wiki.comalatech.com/display/CDML/get-metadata+macro) in the value cell of the page properties table? This can return metadata set by Comala Document Management and also Comala Metadata and Communudaro Metadata.

All the best

James  
Senior Product Manager at Comalatech

comments: author: Matteo Gubellini _SoftComply_
body: Hi James,

It works, but I need to do it within a user custom macro:

\<ac:macro ac:name="get-metadata"\>  
\<ac:parameter ac:name="key"\> signaturerep \</ac:parameter\>  
\</ac:macro\>

This works but it only executes the {get-metadata} macro. I need to store this value in a parameter and that's what I cannot figure out.


Tags: confluence-server

metadata

server
Installed Confluence - Blank Page?
Asked by Gareth Owens:

Hi,

I've just installed Confluence on the same server as our Service Desk install. After completing the install, and starting Confluence, it opens in Internet Explorer with the Header and Footer but that is it?

Could you let me know of any solutions that would resolve this issue.

Kind regards,

Gareth.


Answers:
author: Daniel Ebers
body: Hi Gareth,

welcome to the Atlassian Community.

Internet Explorer is deprecated for the use with Confluence 7.4  
Depending on the exact version of Internet Explorer it might be that several element do not load or formatting looks broken.

<https://confluence.atlassian.com/conf74/supported-platforms-1003129726.html>

In case you can switch to a modern browser (like Google Chrome for example) I definitively would that give a try.

Cheers,  
Daniel

comments: author: Gareth Owens
body: Hi,

Thanks for the reply. Sorry for the delay is responding back, Unfortunately, its exactly the same in Google Chrome.

Has the Header and footer but nothing else.

Kind regards,

Gareth.


author: Daniel Ebers
body: Unfortunately we are restricted by the nature of not being able to look directly on your system :)  

My advise in this step now would be for you to look into log files - please see this article for further [reference](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html).  
Hoping that there will be something from logs what shows why you only see Header +Footer but nothing else.


Tags: confluence-server

server