youngmon/atlassian-qna huggingface dataset:
I'd like to confirm that we can us MSsql and RHEL 7 application server
Asked by Keith Savage:

I am about to set up confluence in a test environment but I want to confirm if using a MSSQL database in conjunction with confluence on RHEL is in fact supported.


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

as long as the single environment options are met, it should work. Using a MS SQL database (assuming the MS SQL server is a supported db server 2016 / 2017) together with an RHEL distro should work. Make sure you use the supported bundled JDBC driver for MS SQL.

One advice: MS SQL is a supported database, but not the database commonly used in production. Atlassian prefers PostgreSQL. Many companies use MySQL or Oracle. So MS SQL is not the best / heavily tested database in the Atlassian environment.

I found another question related to RHEL 7 \& MSSQL: You will not be able to use the integrated MS SQL authentication.

Best

JP

comments: author: Keith Savage
body: Thank you


Tags: confluence-server

server
PDF export - no special characters
Asked by Florian Probst:

Hey,

since we've migrated Confluence from on promise to Data center (AWS), we have a problem with special characters in our PDF Exports.

I've tried to upload the Verdana font (also tried OpenSans and other fonts) in the admin interface and I've also tried to modify the PDF style-sheet and set Verdana as font-family.

**Version:** Confluence 6.15.9 - Data center on AWS

Screenshot from the Adobe Acrobat Reader DC (after uploading Verdana to Confluence). As Encoding Identity-H is shown.

![2020-02-05 16_45_55-Dokumenteigenschaften.png](/t5/image/serverpage/image-id/81807iFF1B158E521DC83A/image-size/large?v=v2&px=999 "2020-02-05 16_45_55-Dokumenteigenschaften.png")

Does anyone have a solution for this problem?

Thanks in advance and best regards,

Florian


Answers:
author: Kurt Klinner
body: [@Florian Probst](/t5/user/viewprofilepage/user-id/1529230)

Hi Florian

are the chars not shown as all or displayed as a questionmark?

Did you check on the the charset encoding end

<https://confluence.atlassian.com/doc/troubleshooting-character-encodings-167194.html>

Cheers

Kurt


author: Florian Probst
body: [@Kurt Klinner](/t5/user/viewprofilepage/user-id/734136)

Hey Kurt,

exactly we only see questions-marks instead of the character.

The database is UTF-8:

![2020-02-06 10_30_32-ebcont-atlassian-asi-confluence-master.png](https://community.atlassian.com/t5/image/serverpage/image-id/81918iD4172B9B846D6443/image-size/large?v=v2&px=999 "2020-02-06 10_30_32-ebcont-atlassian-asi-confluence-master.png")Also the system is UTF-8:

![2020-02-06 10_33_43-ebcont-atlassian-asi-confluence-master.png](https://community.atlassian.com/t5/image/serverpage/image-id/81919i11D49AE3FF815607/image-size/large?v=v2&px=999 "2020-02-06 10_33_43-ebcont-atlassian-asi-confluence-master.png")

But there are problems with the file name:![2020-02-06 10_32_44-Character Encoding Test Results - Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/81920i5E8F2D70391DEA9C/image-size/large?v=v2&px=999 "2020-02-06 10_32_44-Character Encoding Test Results - Confluence.png")

All encoding settings except one are UTF-8:

![2020-02-06 11_29_11-View System Information - Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/81929iFB2BCFC2451ECBDC/image-size/large?v=v2&px=999 "2020-02-06 11_29_11-View System Information - Confluence.png")

I will try to restart confluence outside our business hours with

```
-Dsun.jnu.encoding=UTF-8
```

Thanks for your help.

comments: author: Mario
body: it likes a great job


Tags: confluence-server

server
Embedded images suddenly appear broken
Asked by Don Brown:

I have a large requirements document with several embedded images, using the upload feature of Images, and suddenly all the images appear to be broken links.

Has anyone else had this happen? Is there a way, other than uploading and re-linking each one, to fix it?

Any guidance is appreciated.

**Update:**

To expand on this further. The system lets me upload new images and they appear just fine, in the document. All other images show a warning symbol and contain a Retry link. Clicking the link does nothing.

Below is what appears for all pre-existing images in the document.

![2020-02-05 10_18_48-Edit - GUI Modernization_ Applaud 8.0 - GUI Modernization - Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/81820i704C11371A291DFC/image-dimensions/575x291?v=v2 "2020-02-05 10_18_48-Edit - GUI Modernization_ Applaud 8.0 - GUI Modernization - Confluence.png")


Answers:
author: Don Brown
body: My problem magically resolved itself late yesterday afternoon. So to whomever fixed the problem...Thank You!


author: Mark Brown
body: We're experiencing something similar. We're unable to attach attachments to our Jira issues at this time. Worked fine yesterday.


Tags: cloud

confluence-cloud
Why has the "show as link" option for attachment been removed from Confluence?
Asked by Pietro Scafidi:

The "show as link" option for attachment been removed from Confluence


Answers:
author: Shannon S
body: Hello Pietro,

Welcome to Atlassian Community. It's nice to meet you!

In the new Confluence editor, there's no longer a S*how as Link* option when adding attachments. We're tracking the missing features that are no longer included in the new editor on the page below:

* [The Confluence Cloud Editor Roadmap](https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html)

The feature specifically to link text to attachments is being tracked in the below request:

* [CONFCLOUD-65302](https://jira.atlassian.com/browse/CONFCLOUD-65302) *Ability to link text to an attachment in editor*

As a workaround, by using the [Attachments macro](https://confluence.atlassian.com/confcloud/attachments-macro-724765160.html "Follow link"), you can obtain the URL of an attachment and link text to that by pasting the link into the Link Macro.

Please let me know if you have any trouble with that. I'm happy to give you a hand.

Regards,

Shannon

comments: author: Pietro Scafidi
body: Thanks, Shannon.

I did actually know about the workaround you are mentioning above. My question was more about why such a useful feature has been removed and express a vote to put it back, but those are just a curiosity and an opinion.


author: Shannon S
body: Hi Pietro,

So sorry about that. The goal was to rework and simplify the new editor, but unfortunately a lot of features were removed as a result of this, for multiple reasons.

You can think of the new editor like a new product. Any features that aren't included, we are currently logging as feature requests. Any features that *are* included in the new editor, but simply aren't working as designed, are raised as a bug.

I've been personally gathering the feedback from customers about the new editor, and I'm providing them internally to the team. I'm going to be including your case in this feedback.

Thank you again for that, and I hope to see some improvements in the future!

In the meantime, just keep an eye on that roadmap and let me know if you have any other concerns or issues regarding the new editor.

Regards,

Shannon


Tags: cloud

confluence-cloud
Images stopped showing on all pages
Asked by Mike Lee:

Images have stopped showing up on all of our Confluence pages.

All formats.

Health status page not showing any issues.

Need some help.


Answers:
author: Darryl St_ Pierre
body: Hi Everyone!

There is indeed an issue that Atlassian is in the process of monitoring. They have applied a fix, so hopefully you are not still seeing this behavior.

The issue details are here: <https://jira-software.status.atlassian.com/>

Darryl

comments: author: Mike Lee
body: Merci\~!


author: Christine Butler
body: My experience today:

Created some documentation with screenshots.

Published the documentation.

Deleted the screenshots from being stored locally on my computer and to save room.

Went to view the document after deleting the files and the images are ALL broken.

Restored the files from my recycle bin and somehow this works? How is this possible if I saved/published the document? It should not be reliant on my local computer's files.


author: Maureen Ewing
body: Same issue here.


author: Ronald Arrieche
body: I have the same issue for Jira Servidesk

Anybody can tell me the health page, please!

comments: author: Mike Lee
body: <https://confluence.status.atlassian.com/>


author: Ronald Arrieche
body: Thanks

The status is updated

There is a problem uploading archives


author: Nick Takashima
body: Or duplicate an existing page. I've had this issue before (images not loading, attachments not loading) and it's usually fixed within a day but I need these pages working at all times.


author: Ian Mitchell
body: If this is happening on all pages I would reckon it is a glitch - raise a ticket with atlassian for them to check

comments: author: Mike Lee
body: I tried to, but couldn't find a direct link to open a ticket, so I just created an issue via their "My account" page. From bugs and issues, it just points me to the community.


author: Aliona Tudan
body: I can't load attachments also


Tags: confluence-cloud
I have a multiple pages that I use the STATUS macro on multiple columns. Want to summary report
Asked by Melchior Pinto:

I have a multiple pages that I use the STATUS macro on multiple columns.

I want to create a Summary Report page that I can generate summary statistic on the STATUS's of these columns in the various pages

ie.

Page 1 - Status on Dev, QA, PROD (each has many line items for different programs being developed.)

Statistics page should reports on ....

DEV - 5 in progress, 2 Completed, 3 Not Started

QA - 4 Completed, 4 In Progress, 10 Not Started

PROD - 4 Completed, 4 In progress.

How can I access the Statistics of these Status's

Please help

Thanks

\~Melchior


Answers:
author: Natalie Paramonova [Stiltsoft]
body: Hello [@Melchior Pinto](/t5/user/viewprofilepage/user-id/3231685) ,

You can find the [Table Filter and Charts](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview) app useful for your use case. You can aggregate data on different pages with the help of the [Pivot Table](https://docs.stiltsoft.com/display/TFAC/How+to+use+Pivot+Table+macro) macro and display these pivot tables on your summary page with the help of the [Table Excerpt and Table Excerpt Include](https://docs.stiltsoft.com/display/TFAC/How+to+use+Table+Excerpt+and+Table+Excerpt+Include+macros) macros.

You can [reach out to our support team](https://stiltsoft.customercase.com/forums/support-requests/ideas/create?category=Table%2BFilter%2Band%2BCharts%2Bfor%2BConfluence) in case you'd like to receive more detailed instructions.


Tags: confluence-server

server
How to migrate to the new page view?
Asked by Andrew Apichenok:

Since there is a new view for the Confluence pages is there an easier way to change the template of the page and not to create the page from scratch and copy-paste needed information there?

Thanks.


Answers:
author: Sri Kumar
body: Hi [@Andrew Apichenok](/t5/user/viewprofilepage/user-id/3743191) ,

Let me know the below Article helps you or not.

<https://community.atlassian.com/t5/Confluence-Cloud-articles/Migrate-your-old-pages-to-the-new-editor/ba-p/1292275>

- Sri Kumar

comments: author: Andrew Apichenok
body: That works, thanks!


author: Sri Kumar
body: Thanks for Confirming [@Andrew Apichenok](/t5/user/viewprofilepage/user-id/3743191)

Have a great day .

-Sri


author: Mick F
body: [@Sri Kumar](/t5/user/viewprofilepage/user-id/3083210) - That seems an appropriate link for information, although I don't see instructions for how to access the migration tool is talks about?

Cheers,

Mick


author: Sri Kumar
body: [@Mick F](/t5/user/viewprofilepage/user-id/3657933) ,  

Please check the below details:
>
> ### **Get this feature first!** {#toc-hId-1118678076}
>
> If you'd like to be in the initial cohort to receive this experience, please fill out [this form](https://docs.google.com/forms/d/1FO_7yuZ-asvE5A6IpFQyKkPCTmRKpPF0DOVevBlxw9w) with your email and instance name.

-Sri


Tags: cloud

confluence-cloud
Data migration from trial to paid license
Asked by paola_fogarizzu:

Hi, can you support us in migrating the data we had on the trial to the new server where the new paid licence is located? Thanks.


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hello Paola and Welcome,

Supposing both application are Server ones and not Cloud. You can simply create a whole backup and export it in the new paid application.

Check [**Manually Backing Up the Site**](https://confluence.atlassian.com/doc/manually-backing-up-the-site-152405.html) page to learn how to export / import your Confluence site.

Kind regards


Tags: confluence-server

server
Why can?t a user see the content of the page property report macro from a different space?
Asked by Stefan Meier:

I have some information about Jira configuration in the space "Atlassian Documentation" on several pages that use the page property macro.   

Next I created a site in a different space "Intranet" for some users using the page property report macro so that users can see relevant information from the "Atlassian Documentation" space in their Space.   

I could see all the information on the new site in the space "Intranet", the users could not. Well, it was understandable, because they did not have access rights for the space "Atlassian Documentation".

Now I gave them view rights for the "Atlassian Documentation" space, however, they still can't see the content of the macro.

How can I fix it?


Answers:
author: Darryl St_ Pierre
body: Hi [@Stefan Meier](/t5/user/viewprofilepage/user-id/1179890) ,

It does sound like you still have a permissions issue. The next loginal thing to check is if the page(s) in the Atlassian space that are utilizing the Page Property macro have any Restrictions on them.

Also, does anything at all display to the users where the content should be shown? Error message? Blank space?

Darryl

comments: author: Stefan Meier
body: Hi [@Darryl St_ Pierre](/t5/user/viewprofilepage/user-id/1757592) ,

there are no restrictions on the site using the report macro or above.   

there page property report macro gives the following output: no content found.![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/81876i760F8F3FC8A44CC0/image-size/large?v=v2&px=999 "Capture.PNG")


author: Stefan Meier
body: However, I see the following:

![CADC9A61-4510-43C3-B708-2E82FCD92713.png](https://community.atlassian.com/t5/image/serverpage/image-id/81877i6394A8A02B9B1CE0/image-size/large?v=v2&px=999 "CADC9A61-4510-43C3-B708-2E82FCD92713.png")


Tags: confluence-cloud

macro
New ticket to be generated for mails sent on closed tickets
Asked by Prasad Andrews:

Hi Team,

We are coming across many tickets where users are writing to **help.Ci** (its a email handler) with the ticket number or subject belonging to a ticket, which is in closed status.

We do not get visibility of these mails, and they lead to escalations.

Is it possible to generate a new ticket for these cases and also provide the reference of the closed ticket??


Answers:
author: Prasad Andrews
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) - Could you please help me on my requirement?


Tags: confluence-server

jira-service-desk-server

server
Roadmap Planner changes not stored in page history
Asked by Thomas Le Gu?vel:

It seems that the Roadmap Planner macro is not kept in the page history. It means that any change in the roadmap planner will erase for good the previous version.

Is it planned to have the roadmap planner properly integrated into the page history so that modification of the roadmap generate a new version of the page and we could come back on the previous version of the roadmap?


Answers:
author: Thomas Le Gu?vel
body: After doing some more tests... it seems it works :/


Tags: cloud

confluence-cloud
cant seem to configure anchors on a page
Asked by Asaf Bareket:

Hi,

how do i create anchors from a section in a page to another section on the same page?

i cant seem to do it, this page: [in this page](https://confluence.atlassian.com/conf610/table-of-contents-macro-952622691.html)

it tells me **Insert** ![](https://confluence.atlassian.com/doc/files/182682276/939519670/2/1517274792778/insert-macro-icon.png) \> **Other Macros**

i dont have the **other macros** option in my confluence version.

Thanks!


Answers:
author: Shannon S
body: Hello Asaf,

Welcome to Atlassian Community. It's nice to meet you!

The article you linked is for Confluence Server version 6.10 specifically. Is this the version of Confluence you are running, or do you have a Cloud site, which is what I see according to the question you raised.

If you're on Confluence Cloud, then you have a different version of Confluence and you should have a look at this article:

* [Insert Links and Anchors](https://confluence.atlassian.com/confcloud/insert-links-and-anchors-724764900.html)

In Confluence Cloud's new editor, you'll need to use page headings in order to create anchors. In the **Link Formats** table, **Link to a heading on a page or another page** will tell you now you can link to these anchors.

See also, [Anchor Macro](https://confluence.atlassian.com/confcloud/anchor-macro-724765159.html):
> In the [new editor](https://confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html), the anchor macro has been replaced by linkable headings.
>
> To create a link to a specific section on a page:

1.
   > Hover over a section title when viewing a page.
2.
   > Click the link icon that appears to the left of the section title to copy it.
3.
   > Insert the link in another page to create a link that goes to that part of the page.

I hope that helps, but let me know if you have any trouble.

Regards,

Shannon


Tags: cloud

confluence-cloud
Confluence Export - Show additional Atlassian products that users use
Asked by Iuliana Burgi Jurj:

Hello.

I am an admin of Confluence Cloud for my company.

I would like to see, in the Excel export feature, to which additional Atlassan products do my users have access to. E.G: Trell, Bitbucket, etc.

Last year there used to be a column in the Excel table for each additional product, but now I do not see it anymore.

Anybody knows how can I obtain this info ? I would not like to submit request to the support team each time. It would be really time consuming.


Answers:
author: Shannon S
body: Hello [@Iuliana Burgi Jurj](/t5/user/viewprofilepage/user-id/1159135),

Thank you for raising this with us.

I'm not familiar with the Excel export feature you speak of. You can export Confluence content using [Word, PDF, HTML, and XML](https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html), but not Excel. These exports include the content of Confluence, but won't include a list of users and their products, like you're looking to have.

If you can show me the export feature you're referring to, I can try to see if there's a way to obtain the information you require.

Regards,

Shannon


Tags: cloud

confluence-cloud
How to remove "The following macros are not currently supported in the header:" notice ?
Asked by Mario Puco:

HI,  

I'm trying to add some custom CSS to my Conference Cloud instance.  
To be exact I wanted to hide the comments section on the bottom...  
I managed to do this via Space Settings \> **Look and Feel \> Header and footer** by adding this ;  

{style}  
\[class\^='CommentsSection_root_3ge'\]  
{  
display: none;  
}  
{style}  

Since HTML macro is unsuported I get the following message :   
**![save.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/81762i2E3124D7E5651FD1/image-size/large?v=v2&px=999 "save.JPG")**

I cannot target the div where the message is shown + it seems that class/id's to this message are not static and at one point they change so my CSS rule is not valid anymore...  

Can anyone share some wisdom on how to hide/remove this message as well ?


Answers:
author: Shannon S
body: Hello Mario,

Thank you for bringing this up. That message is a result of the [Style macro being removed](https://confluence.atlassian.com/confcloud/we-re-cleaning-up-our-macros-946028471.html) from Confluence Cloud sites.

With the new look of Confluence, many of the CSS workarounds will no longer be possible. Per [Functional differences in Confluence Cloud](https://confluence.atlassian.com/confcloud/functional-differences-in-confluence-cloud-734070955.html) :
> On Atlassian Cloud, Confluence uses a custom theme that can't be modified or updated using custom HTML or CSS. For more information on custom themes in Confluence Cloud, refer to [Working with Themes](https://confluence.atlassian.com/confcloud/working-with-themes-724765503.html).
>
> Confluence Cloud Developer community: You can also create your own theme for Confluence Cloud. Check out the [Theme page](https://developer.atlassian.com/cloud/confluence/theme/) in our Confluence Cloud Developer page.

I'm sorry that you won't be able to hide the comments section at this time, but you can vote and follow the feature request below if you want to be updated on the availability of that feature:

* [CONFCLOUD-5639](https://jira.atlassian.com/browse/CONFCLOUD-5639) *Hide comments completely from certain users (add a hide comments permission?)*

Thank you, and take care.

Shannon

comments: author: Mario Puco
body: Shannon,  

Thank for the feedback, much appricated :)  

Regards,  
Mario


author: Shannon S
body: You're welcome, Mario! I'm sorry that I didn't have better news for you.

Take care, and have a pleasant rest of your week.

Shannon


Tags: confluence-cloud
Rest API for confluence Login Page
Asked by PASUPULA REDDY:

Hi Team,

we are doing performance test for confluence application through J-Meter. we hosted confluence application on Data-Center and please provide Rest API for logging to Confluence server login page.

Confluence server version : 7.2.0

Regards,

Kulasekhar


Answers:
author: Thomas Deiler
body: Dear [@PASUPULA REDDY](/t5/user/viewprofilepage/user-id/3018152) ,

there is no specific login page for the Rest API. You can use

* Base Auth
* OAuth

for authentication. The authentication method is used for every API call. Therefor you will find no function that is called login/logoff.

Please follow this [link](https://developer.atlassian.com/server/confluence/confluence-server-rest-api/) for more information.

So long

Thomas

comments: author: PASUPULA REDDY
body: Hi Thomas,

Thanks for the reply. I was getting the below error when creating the spaces in confluence using Rest API's through J-Meter.

Error Message:

\<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""<http://www.w3.org/TR/html4/strict.dtd>"\>  
\<HTML\>\<HEAD\>\<TITLE\>Bad Request\</TITLE\>  
\<META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"\>\</HEAD\>  
\<BODY\>\<h2\>Bad Request - Invalid Header\</h2\>  
\<hr\>\<p\>HTTP Error 400. The request has an invalid header name.\</p\>  
\</BODY\>\</HTML\>.

please do the needful.

Regards,

Kulasekhar


author: Thomas Deiler
body: Can you please post the REST call + JSON data?


Tags: confluence-server

server