youngmon/atlassian-qna huggingface dataset:
COMPREI EM DOLAR
Asked by Geicy Aguiar:

Por um engano comprei o pacote anual em d?lar gostaria de cancelar e pedir em reembolso e voltar para plano mensal porfavor esse valor vai fazer falta pois recebo em reais e 372,24 ? mais de um ter?o de um sal?rio m?nimo no Brasil


Answers:
author: Alisson Sartor
body: Ol?, Geicy!  

Como vamos precisar de mais detalhes, voce poderia entrar em contato via <https://support.atlassian.com/contact/#/> na parte de billing e explicar os detalhes?  

Atenciosamente  
Alisson  
Trello Team


Tags: cloud

trello-cloud
How should the permissions be set to allow for a normal jira user to see ideas?
Asked by Joost Reijnen:

Hi,

So, awesome to be here! When I initially set up a project I picked the access to be set to 'private', now when I change it to either 'limited' or 'open', and no matter what people I add to what roles, it seems that only Jira admins can see the project. There are no global permissions that exist JPD, so it has to be something inside the JSD itself.

What am I missing here?

Thanks! Joost


Answers:
author: Tanguy Crusson
body: Hi Joost,

Sorry to hear that! I just tried but couldn't reproduce your issue. 2 options:

* could you record a video (e.g. using loom.com) for how you're trying to do this. You can share it with us using the "Give feedback" button in the app
* or book a time here so we can troubleshoot this together? <https://calendly.com/tcrusson/30min-1>

Cheers,  
Tanguy

comments: author: Joost Reijnen
body: Hi Tanguy,

Before taking the recording I was looking around in the 'product access' section of the Jira administration and noticed an empty block and then some groups with one of them being 'jira-product-discovery-users', so that must be the product access section that I was looking for, it just misses content for the h3 header there. I don't see any errors popping up in console or anywhere. I have then added the infamous jira-software-users group there which we still use and now it works like a charm.

I am not sure whether this means the switching of the access level is not working, I think it does not work, but I do know at least that there is a visual defect that will make it quite hard for anyone to find the product access section for Jira Product Discovery. I won't be touching the access restriction configuration in Jira Product Discovery anymore though before having looked around a bit more.

Attached is a screenshot here.

So, solved for me, thanks - Joost

![2021-12-20 20_26_37-Window.png](/t5/image/serverpage/image-id/174810iBE0FF4AE35DCB317/image-size/large?v=v2&px=999 "2021-12-20 20_26_37-Window.png")


author: Tanguy Crusson
body: Oh wow, thanks Joost, we'll look into it.

Typically we tell people to open the Jira Product Discovery project, and go to Project Settings \> Access.

Did you try that before? Is that what wasn't working for you?


author: Joost Reijnen
body: Hi Tanguy,

Yes, that wasn't/isn't working for me. I think it switches product access for the group called 'jira-product-discovery-users', and maybe that isn't populated with users if in the first set-up you choose for private in the access, that is just a guess though. Regardless, the integration to generic product access features works fine now.

Joost


author: Tanguy Crusson
body: OK we finally found the root cause for this, a fix is on its way. Thanks Joost!


Tags: permission
How to manage multiple products?
Asked by Andreas L?seth:

How would the JPD team recommend to use JPD in the case where we have several products related to the same market.

We offer solutions for hotels.  
But would you recommend one JPD project pr Software solution?

Or divide it by team? e.g Reception Team, Housekeeping Team.

In the case of two separate projects. Would it be possible to merge the Roadmaps for stakeholders?

Lots of questions here, but I'm happy to jump on a call to explain and show if needed.


Answers:
author: Tanguy Crusson
body: [@Andreas L?seth](/t5/user/viewprofilepage/user-id/1378938) by the way I just shot a quick video for what is possible technically in the product today if you wanted to use a single project for multiple teams and products (since that's a question that comes up often:

[Demo: using a single project for multiple teams/products](https://www.loom.com/share/86e2e955f6af4982961fffc2deee8e20)

comments: author: Andreas L?seth
body: Thanks. The video answered my question. It works perfectly for me!


author: Tanguy Crusson
body: Hi Andreas, happy to jump on a call if you're up to it!

You can book a time here: <https://calendly.com/tcrusson/30min-1>
How can I delete fields?
Asked by Brent Johnson:

This is probably easy and I'm missing where I can do this... but how can I delete one or more fields that are no longer in use?


Answers:
author: quan
body: 1. You need to be an admin

2. In the table view, i can click on "fields" to see the list of fields

3. Then clicking on the snowman (three dots), I can see Edit Field, Remove from view, and Delete

Hope that helps

comments: author: Brent Johnson
body: Thanks for the quick answer [@quan](/t5/user/viewprofilepage/user-id/4400644)! I knew it was somewhere.


author: Tanguy Crusson
body: Thanks [@quan](/t5/user/viewprofilepage/user-id/4400644) !

Where were you looking for it [@Brent Johnson](/t5/user/viewprofilepage/user-id/4400953) ? We keep adding this menu in more places as this question keeps coming up :)


author: Brent Johnson
body: Hey [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Here's the order of the two places I looked:

1. On a specific card, I looked by the "DEFAULT FIELDS, VIEW FIELDS, and + show 31 hidden fields" - Here I can edit the fields, but I can't delete them there.
2. Project settings - I thought it might be a settings configuration.


author: Tanguy Crusson
body: Ah yes, I forgot about that path! We'll add the "delete field" there too, when opening fields from the idea view.


Tags: delete

field
Adding Jira issues to ideas
Asked by Zuzana Sekerova:

We have an integration between Help Scout (our support platform) and Jira Software. Our support team creates Jira issues in a specific project and we track the number of linked support issues. These would be prime candidates to add to Jira Product Discovery ideas as links - I know when I paste the entire link, I can link it that way and two-way link is created. it would be great if I could also just type jira issue key and it expanded the way jira software comments recognize it's a jira key you just typed.


Answers:
author: Tanguy Crusson
body: Hi Zuzana,

Where would you like to type the Jira issue key?

This is how Jira Product Discovery works with Jira issues today for prioritization: [Video demo](https://www.loom.com/share/a7c781d74f16486ab11f4e3d8cd2b2f3?)

comments: author: Jonathan Hau
body: Hi Tanguy,

I have a similar problem where I have thousands of tickets residing in Jira that I need to import and attach to Ideas within JPD. Thank you for making this video. I think this is helpful.

Your bulk migration tool in JPD could use some improvement though. I find it odd that it uses a CSV file to import when more commonly, I'm moving existing Jira tickets from other Software Dev Jira Projects into a JPD Ideas list.


author: Tanguy Crusson
body: Hi [@Jonathan Hau](/t5/user/viewprofilepage/user-id/4658982) , I'm not sure I understood your feedback: have you tried moving existing Jira tickets to Jira Product Discovery using bulk issue move? That should work.


author: Tanguy Crusson
body: Oooh I get it - you want to create new ideas AND attach existing tickets to them. hmm, yes, we don't have a good way to do that.


author: Jonathan Hau
body: Yes, exactly\^\^


Tags: improvement

issue-link
Optimizely Integration?
Asked by Ana Duran:

Hi, I have been using Jira Discovery as a way to organize, prioritize, and track A/B testing ideas. I was wondering if there is an Optimizely integration in the works? I'd love to share on my view of "running" tests, what the most recent improvement and statistical significance rates are for each test.


Answers:
author: Sarah Stenhouse
body: Hey Ana, Thanks for reaching out. I would love to learn more about how you are using JPD and what you would like from the Optimizely integration. Can we set up some time to speak? Here is my [calendly link](https://calendly.com/sstenhouse-1/30min)

comments: author: Ana Duran
body: Thank you Sarah. I've put some time down for us to discuss :)


Tags: optimizely

test
Progress Bar vs Story total?
Asked by Erin Mihalik:

Now that the link to hierarchy (Initiative, Uber Epic levels) exists, the Delivery Status view has changed. Rather than still showing the number of stories in To Do, In Progress, Completed, it is showing just the Status name.

![2021-09-30_12-39-34.png](/t5/image/serverpage/image-id/162919iB0AB1469D20D11F5/image-size/large?v=v2&px=999 "2021-09-30_12-39-34.png")

I love the bubbles version. I would love it if that could still be maintained when linked to hierarchy but still show the bubbles based on Epic level and down just as it would when linking to epics.

I'm also open to conversation about this. I think there is just cool opportunity with the bubble count version.


Answers:
author: Sarah Stenhouse
body: [@Erin Mihalik](/t5/user/viewprofilepage/user-id/2657771) Thanks for this feedback. I have added to our backlog of interesting ideas [?](https://emojikeyboard.org/copy/Sparkles_Emoji_%E2%9C%A8?utm_source=extlink) I will certainly be in touch if we would like to explore further. Thanks, Sarah
Adding Tempo Details to Idea
Asked by Martyn Arbon:

Hi, We use Tempo for time tracking and as part of the tempo setup you need to capture a JIRA field called Account.

Is there a way of adding a JIRA custom field to the screens/views in product discovery ?

Thanks.


Answers:
author: Tanguy Crusson
body: Hi [@Martyn Arbon](/t5/user/viewprofilepage/user-id/4236675) , this is not currently possible - the fields you add to a Jira Product Discovery projects are just local to the project (not to bore you with the details, but that's because the product was built on top of Jira NextGen). Eventually it will be possible, but not yet.

comments: author: Mohamed Kadi
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) any update on this?

In the meantime, NextGen projects allow for the Tempo account field to be filled in. Why isn't it possible yet for the discovery project? We are now actually using and loving the product, but the timesheet reporting is lacking for all the discovery work which is posing a problem. Perhaps I'm missing a setting somewhere?


author: Tanguy Crusson
body: Hi [@Mohamed Kadi](/t5/user/viewprofilepage/user-id/4735655) for this we need to support extensibility and Marketplace apps in the product - which we haven't done yet. There's no other reason than the need to prioritize ruthlessly really. There's no doubt we'll get to it, but we still have big blocks to move before then.


author: Bhuvaneswari Vasudevan
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) , Is there an update on adding account field to Jira Product Discovery? I'm in the same situation as above. I'm trying to figure out how to track hours spent in discovery stage for the idea.


author: Janis Ita
body: Same Here


author: Sylvain
body: Same, it s currently painful to not be able to associate such account field .

I guess many users would like these feature...
Not able to share Project with other team members
Asked by Josh Kahle:

Hello,

I'm having an issue where I can't share my Product Discovery project with anyone else in my org. I'm getting an error when I try to "manage access" -- and people from my IT dept can't get in either -- they see the project in the list, but click on it and get a white screen.

Any ideas?


Answers:
author: Tanguy Crusson
body: Hi [@Josh Kahle](/t5/user/viewprofilepage/user-id/4431907) , yes, we do have a bug for this that we discovered late last week. We have fixed it and it's pending release to production.

comments: author: Tanguy Crusson
body: Actually it looks like I spoke too fast - the problem should be fixed now. Let us know otherwise [@Josh Kahle](/t5/user/viewprofilepage/user-id/4431907) !


author: Josh Kahle
body: Thanks, [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) !
Embedding Shared Roadmap
Asked by Martyn Arbon:

Its great that there is a share function, but I have tried to embed into Sharepoint and it doesn't want to embed the page.

Has anyone tried to embed the page and been successful ?


Answers:
author: Mark Carroll
body: Agree this would be a really useful feature. Would promote use and understanding of Jira within our business.


author: Sarah Stenhouse
body: Hi [@Martyn Arbon](/t5/user/viewprofilepage/user-id/4236675)  
Currently, we only support embedding using Atlassian Smart Link where our Editor is available (Confluence, JIRA, Team Central, etc.), but embedding in third-party apps is an interesting idea ?

comments: author: Martyn Arbon
body: thanks Sarah. With the huge adoption of Office 365 many companies use Sharepoint (including ours). So having an embed link would allow us to share the dynamic roadmap with a much wider audience than we can through confluence. So adding an option to support embedding would be really helpful.


author: Sarah Stenhouse
body: Hey Martyn, this is a great insight. Thank you for coming back to elaborate more on why this would be useful for you. I have noted this idea in our own JPD ?


author: Martyn Arbon
body: Thanks. Obviously you can put a link in sharepoint to open it in another window but I feel it would be better to embed it so you can surround it with other information that the viewers would find useful.
More granular field permissions or what do people do?
Asked by Colin Goudie:

So, I want to ensure other people don't prioritise our ideas outside of the Product team. However, I would love it if people could still edit some elements of an idea. Such as Client field, labels, or other meta data.

I know maybe the future might be to do this more via data capture points but the new mulit-select with weighting field is ideal to allow others to add to but they can't if they are only a viewer.


Answers:
author: Erin Mihalik
body: Just another perspective... I was thinking of keeping most stakeholders out of Jira Product Discovery as much as possible. Yes, we are a highly collaborative team and we do work closely with our stakeholders but they will have a service management desk to submit items on. The JPD project will be permissioned so only Product team can edit or add.

To handle some of what you are mentioning, the plan is to automate when the linked JSD item gets a comment added or a client added, to make the change to the linked JPD item as well. It is not perfect and I am sure we will probably hit some roadblocks that we will have to work through.

The reason we are wanting to be a little more locked down in JPD is because right now we use a Jira Software project for this and even the smallest edit to a description causes a flurry of Teams and Slack messages asking about the item. We would like to be able to research and do discovery without being judged/questioned for every comment we make but also automate back to the initial request, the important stuff.


author: Tanguy Crusson
body: Thanks [@Colin Goudie](/t5/user/viewprofilepage/user-id/3715033) - you're right that today you are either a viewer, a team member (can do everything except manage fields and users) or a project admin.

We have had similar requests from a couple of other teams, and we're not quite sure of the best way to handle this yet - both technically and in terms of UX.

If you and others can provide more colour on where you'd use this, and with whom, that would help us greatly actually! Thanks

comments: author: Lu Reed
body: I would love to be able to add groups/people to individual views/boards.

That way my team has the room to breathe and effectively do discovery work while also being able to create views/boards to share with different stakeholders.

I was previously a Productboard customer and being able to selectively share different roadmaps/views with different audiences was HUGE.
Deliver with Hierarchy from Advanced Roadmaps
Asked by Erin Mihalik:

Ahhh! This is the one thing that is preventing me from really starting to use this heavily within our teams.

We are a Jira Software Premium group. We have access to Advanced Roadmaps and the issue type hierarchy.

When we link to items, they could be linked to Initiatives or Uber Epics which are both levels above Epics.

I attempted to Link an Issue through the Deliver tab to a Initiative and it doesn't return the issues beneath it.

Ideally if I link to the Uber Epic or Initiative level, it would show the nesting beneath the Deliver tab just like Epic to Story does.

Video Explanation:

<https://www.loom.com/share/afbb2da535be4a069cc2dd84ea84107c>

![hierarchy.png](https://community.atlassian.com/t5/image/serverpage/image-id/145413i5FD1B8AD6AD7BA20/image-size/large?v=1.0&px=-1 "hierarchy.png")![missing hierarchy.png](/t5/image/serverpage/image-id/145415iC561533FA6FDD80E/image-size/large?v=v2&px=999 "missing hierarchy.png")


Answers:
author: Tanguy Crusson
body: [@Erin Mihalik](/t5/user/viewprofilepage/user-id/2657771) quick update, we're back to working on it :) quite a few things to do still but we should have a first version hopefully soon.

![image (5).png](/t5/image/serverpage/image-id/152395iA8130ABACA385FF7/image-size/large?v=v2&px=999 "image (5).png")


author: Tanguy Crusson
body: [@Erin Mihalik](/t5/user/viewprofilepage/user-id/2657771) FYI we just started working on this this sprint - so you can link "initiatives", "uber epics" or any level of the hierarchy to a Jira Product Discovery idea; and see its progress.

comments: author: Erin Mihalik
body: Thank you!!! This is great news!


author: Erin Mihalik
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) How is this coming? :)


author: Tanguy Crusson
body: Hi [@Erin Mihalik](/t5/user/viewprofilepage/user-id/2657771) , unfortunately we had to push this back a bit and shift focus on reliability and tech debt after a couple of incidents - we've been adding a lot of features quickly, it caught up with us.

It was in the "Now" column, it's now in the "Next" column - I'll let you know when we get back to it.


author: Tanguy Crusson
body: Thanks [@Erin Mihalik](/t5/user/viewprofilepage/user-id/2657771) ! This came up a couple of times already, we're looking into it - there's more than meets the eye on the complexity of that feature.

In the meantime, you can link to any ticket to an idea, it just won't return the delivery progress information for uber epics or things at a higher level.

*By the way, if you click on "Create an epic" you'll see that you can select your issue type, which can be a story (we just believe the right level to look at things in Jira Product Discovery is at the Epic level, or higher in some cases if you use Advanced Roadmap)*


author: Erin Mihalik
body: [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) - not sure if you are using additional hierarchy levels in Advanced Roadmaps but I know you opened the challenge with the Teams field. This may be of some interest to you!
Fields Concern
Asked by Erin Mihalik:

As I would assume most groups interested in the new Product Discovery are using Jira Software Company managed projects (Classic), is there any thought given to allowing certain fields that exist in the Jira Software Platform to be shared and used on Jira Product Discovery?

Non Custom Fields:

* Shared Teams - discussed in another thread
* Labels - currently the list does not auto fill which will cause people to have typos when adding labels to items if the labels are already being used on other projects

In a way, I love the simplicity offered here so I wouldn't be asking for all Custom Fields to be available but I am sure there are companies out there that do use certain custom fields on everything.

Custom Field that we end up using AS EXAMPLES:

* Customer(s) - We already have a multi select list for our customer/clients. It is a large list and when new clients get added to our business, we have to keep this list updated. If we also need to update it in another field, it is added work,


Answers:
author: Tanguy Crusson
body: Hi Erin, thanks for the feedback.

Unfortunately the ability to share project configuration, including fields, is something that is only supported in company managed projects - not team-managed projects (and Jira Product Discovery was created as a team-managed project)

Eventually this will be possible, but for now you need to replicate fields like this across projects.

Just a thought: I wonder if it would be possible to automate this using Automation4Jira? I've never tried but will give it a go next week

comments: author: John Funk
body: Automation For Jira won't create new fields themselves - it can just update values in existing fields.


author: Erin Mihalik
body: Automation will work to make sure the fields get set but it still leads to duplication of creating and maintaining the fields which is the not so great part.


author: Guillaume Bretin
body: I have the same concern and would really like to share fields between Jira discovery and Jira Software that would ease sync between the two products.


author: Colin Goudie
body: I'd second this. I ran into the same issues as we have Client fields and some others and when moving those in as Ideas they just get lost. We can recreate them but they do become inconsistent

Also, given Discovery is very much not a team only thing it should really be designed company first I would think

comments: author: Erin Mihalik
body: There are parts I love about it being next-gen (Team) because it is simplified but the same reasons we don't use next gen for some projects and not others exists. Most large companies are using Company projects. I am hoping this is just because it is Alpha. Wondering if this will be its own application in the end or remain as a template?
Opsgenie creating zendesk tickets but no listing of the ticket ID
Asked by Jeff Aronow:

I have setup the OpsGenie to Zendesk Integration.

OpsGenie is creating tickets to Zendesk and all the triggers in Zendesk seem to work with the correct alerts in OpsGenie.

When looking at the Zendesk Ticket, I don't see the OpsGenie alert ID. Also, when looking at the OpsGenie alert, I don't see the Zendesk Ticket ID. Is there anyway to get OpsGenie to record in the alert the Zendesk Ticket ID that it creates? Maybe it does and this is only viewable in the alert JSON? (ala <https://docs.opsgenie.com/docs/alert-api#get-alert>)?  

At any rate, would love to be able to find the OpsGenie Alert ID in the Zendesk ticket and the Zendesk Ticket ID in the OpsGenie Alert. If anyone knows how to find that data it would be greatly appreciated!


Answers:
author: Jeff Aronow
body: Thanks!  
Seems that RFE only has the Opsgenie posting the alert info into ZD. Is there anyway to see the reverse today? I would also link to see the zendesk ticket ID in the OpsGenie alert, when OpsGenie creates the ZD ticket. Currently I don't have ZD tickets creating OpsGenie alerts.


author: Shivam Naik
body: Hi [@Jeff Aronow](/t5/user/viewprofilepage/user-id/3266580) ,

Happy to help!

At this time, having the corresponding Opsgenie link in the Zendesk ticket it creates isn't possible, though we have a Feature Request here <https://jira.atlassian.com/browse/OPSGENIE-608> for it. I would recommend voting on it, and adding yourself as a Watcher; this will ensure that you receive updates from Engineering should it be implemented.

Please let me know if you have any follow up questions!


Tags: cloud

zendesk