youngmon/atlassian-qna huggingface dataset:
Using iframe macro for grafana dashboard
Asked by nitish raj moganti:

I am trying to add a grafana dashboard panel into my confluence page using the macro iframe, but the dashboard is not loading and I'm getting a blank space. Let me know if there is any solution for this.   
Thank you


Answers:
author: Brant Schroeder
body: [@nitish raj moganti](/t5/user/viewprofilepage/user-id/5372012) Welcome to the Atlassian community

It could be that grafana is denying it. Have you checked the console?

* Review the console in the browser with Developer Tools (Ctrl+Shift+i)
* In the [Developer Console](https://balsamiq.com/support/faqs/browserconsole/) of your browser, check the Network logs (where all request/respond flows are listed), please check **X-Frame-Options** in the response headers of the relevant request for the external website.If it is displayed as **DENY**, the page can't be displayed in a frame

If you see this then you will have to get grafana to change their application so it supports iframes.

comments: author: nitish raj moganti
body: It's working fine now, thanks for your answer.


Tags: cloud

confluence-cloud
Broken links when moving a whiteboard to a new space.
Asked by kmeinhardt:

Steps to reproduce:

1. create a board in your personal space.

2. Share the board with someone or some team.

3. Email recieving links to the board that contain the peronsal space in the URL.

4. users cannot open the board because of lacking permissions.

5. move the board to a shared space like your team.

Expected:

- clicking link should redirect to team space, where permisssions can be re-verified and existing shared links should work.

Actual:

- links do not redirect and permissions are still blocked, though if a user uses the "new" url it will work.


Answers:
author: Varunish Garg
body: [@Varunish Garg](/t5/user/viewprofilepage/user-id/4202915)


Tags: cloud

confluence-cloud
Unexpected 2GB storage limit exceedence
Asked by Marc Dannemann:

Hey folks,

for a few weeks now, we get the nice 2 GB warning in our free Confluence instance. However even after deleting ALL attachments \>5 MB, emptying the trash bin and waiting for more than a week the system still reports exceedence by around 300 MB.

I've even tried the solution by plotting out every single page and space size by using the REST API ([Finding storage usage of Confluence space and page using REST API \| Confluence \| Atlassian Documentation](https://confluence.atlassian.com/confkb/finding-storage-usage-of-confluence-space-and-page-using-rest-api-1063555292.html)). But the log shows no spaces or pages with more than 2 GB storage usage, it's all around a few megabytes.

Are there any other things we can do?

![Screenshot 2023-11-24 110613.png](/t5/image/serverpage/image-id/293584i116A8E5F3F72ECCE/image-size/large?v=v2&px=999 "Screenshot 2023-11-24 110613.png")

Thanks in advance.


Answers:
author: Michel Neeser
body: Hi [@Marc Dannemann](/t5/user/viewprofilepage/user-id/5371873) and welcome!

In this case, I would try contacting [Atlassian Support](https://support.atlassian.com/contact/). Maybe they can help you identify what causes the storage exceedance you mentioned.

Hope this helps.

comments: author: Marc Dannemann
body: Hi [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853)

How can I contact support in the free plan? There is no way to open a ticket as far as I can see..

Thanks!


author: Michel Neeser
body: [@Marc Dannemann](/t5/user/viewprofilepage/user-id/5371873) On the free plan, you can't contact support for technical issues. However, you can contact support for extending product trials, which is basically your requirement. Choosing the following values in the support form should work:

![Atlassian_Support.png](https://community.atlassian.com/t5/image/serverpage/image-id/293712i4A22769057A928BB/image-size/large?v=v2&px=999 "Atlassian_Support.png")


Tags: administration

attachment

cloud

confluence-cloud

rest
upgrade from 7.20.3 to 8.3.4 appears to succeed but cannot login after upgrade
Asked by Emmanouil Lazarides:

I'm trying to upgrade from version 7 to an 8.x.x version of Confluence Server in Linux. The upgrade using the .bin file appears to succeed, but neither the admin nor any user can log in to the upgraded system. The following warnings appear in the logs:

2023-11-23 22:39:13,796 WARN \[https-jsse-nio2-9443-exec-17 url: /dologin.action\] \[web.filter.authentication.AuthenticationFilter\] doFilterInternal Skipping b  
ecause of product specific configuration

2023-11-23 22:39:53,788 WARN \[https-jsse-nio2-9443-exec-9 url: /dologin.action\] \[atlassian.seraph.auth.DefaultAuthenticator\] login login : 'admin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Any ideas what may be happening here?


Answers:
author: Sagar
body: Hi [@Emmanouil Lazarides](/t5/user/viewprofilepage/user-id/3543361) You can try login with recovery admin account and then check the global permissions and other user management related settings to investigate the issue further

<https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html>

comments: author: Emmanouil Lazarides
body: Thanks. That was helpful. I went in as recovery admin and found that the database had not survived the upgrade. Had to restore from backup. It's working fine now. Cheers.


author: Sagar
body: [@Emmanouil Lazarides](/t5/user/viewprofilepage/user-id/3543361) Please accept the answer if my answer help you.


Tags: confluence-server

server
Cannot receive email notifications
Asked by arno:

Hi All

We received the feedback from the user today that the user did not receive the corresponding notification when uploading the file in confluence. I tried to send the test email, but there was an error. I checked the log and found that this situation existed for a long time

I tried to replace the smtp server for testing and found that the problem still existed

![error1.png](/t5/image/serverpage/image-id/293567i7442A533DEAA0B25/image-size/large?v=v2&px=999 "error1.png")![error2.png](/t5/image/serverpage/image-id/293568i8EBE95B88EEE92B7/image-size/large?v=v2&px=999 "error2.png")


Answers:
author: Marc - Devoteam
body: Hi [@arno](/t5/user/viewprofilepage/user-id/5102882)

I see the errors fail on the issue that the mailbox is full.

I would check with your mail admin the setup of the mailbox or empty the mailbox, you want to sent an email to.

comments: author: arno
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Thank you for your reply

Do you mean that I need to check the storage of our smtp server or our confluence server


author: Marc - Devoteam
body: Hi [@arno](/t5/user/viewprofilepage/user-id/5102882)

Yo need to check the mailbox on the mailserver. If you can't have your system admins look into this.

This message has no relation to the Confluence server.

The storage limit attached to the mail address is full


author: arno
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Thank you for your reply

We have checked the condition of stmp server, the storage is full, after cleaning, it has returned to normal, thank you for your support


Tags: confluence-server

server
Confluence Data-center 7.19.16 "204" response : BUG
Asked by Vaibhav Saxena:

Hello Team,  

When we trying continuous Updating /editing page it got stuck and, we found that **204** response with **No content** response from **Aleph/0.6.1.** And then, we no more update the page until and unless we hard refresh the page.  

Really a big BUG.  

<br />

**7.19.16, No-content-204**   

<br />

Thanks


Answers:
author: Brant Schroeder
body: [@Vaibhav Saxena](/t5/user/viewprofilepage/user-id/5062984) What is the specific error you are seeing in the Confluence server logs?


Tags: confluence-server

server
my confluence server doesn't start. How to download the data?
Asked by hansun yang:

hello, I have four Confluence 10-user Starters which have been installed on our server. All the License of these Confluence was expired this year. We are still actively using one of them, but the other three were turned off a while.

Today, I restarted these three Confluence servers to migrate data and found one of them failed to start at all. This is the error message:

#### --------------------- {#toc-hId-290376086}

#### License Inconsistency: Confluence support and upgrades for your current license have expired. {#toc-hId--1517078377}

You'll need to supply a valid license key. Confluence can't start without this.  
If you have a new license, please enter it on this [page](https://project.chainjee.com/fixonly/fixlicense.action) and restart.

------------------------

This message doesn't help. What's wrong and how can I access to our data?

Please help

hansun


Answers:
author: Brant Schroeder
body: [@hansun yang](/t5/user/viewprofilepage/user-id/5371726) Welcome to the Atlassian community

As stated in the error you will need a valid license. If you are not using one of the other licenses (from the instances that started) you could try and enter it into the instance that will not start because of a bad license and see if that will work so you can get everything off of the instance.

Where are you trying to migrate the data? To a cloud instance?


Tags: confluence-server

migration-customer-care

server
Confluence logt Anwender aus, sobald eine Seite kopiert werden soll
Asked by Mirko Mettendorf:

Hallo Community

Wir haben nach dem Update auf LTS 8.5.3 bei einigen Anwendern vermehrt das Problem, dass wenn diese

eine Seite aus Ihrem eigenen Bereich zB kopieren wollen sie die Meldung erhalten das dies nicht M?glich ist, da

sie nicht eingeloggt sind.

Die Anmeldung an Confluence erfolgt bei uns ?ber AD Accounts und der Haken bei der Anmeldung im Confluence wurde ebenfalls gesetzt.

Trotzdem werden einige Accounts abgemeldet genau beim Vorgang:

... -\> Seite kopieren -\> Weiter -\> Fehlermeldung weil nicht Angemeldet.

Hatte jemand mal ein ?hnliche Problem und eine L?sung daf?r?

Edit:

Auszug aus dem Log zu dem Fehler:

2023-11-24 09:43:52,430 ERROR \[https-jsse-nio-8443-exec-2\] \[confluence.pages.actions.HeartbeatAction\] startActivity No content found or no permission to view content with contentId: 0

-- url: /confluence/json/startheartbeatactivity.action \| userName: user123 \| action: startheartbeatactivity \| traceId: 6d09547266211284


Answers:
author: Brant Schroeder
body: [@Mirko Mettendorf](/t5/user/viewprofilepage/user-id/5015265) sounds like you might have a proxy issue are you currently running a proxy on your Confluence server?


Tags: confluence-server

server
Change the list type of the Children Display Macro
Asked by G H Mahimaanvita:

Hi. I am using the Children Display Macro to display my Sub pages.   
I would like to use a numbered list instead of a bulleted one. How can I do this?   
Ex:   

1. page 1
2. page 2

instead of

* page 1
* page 2


Answers:
author: Mervyn Toh
body: I don't think this is possible at the moment. You might want to raise this to Atlassian as a feature request.


Tags: cloud

confluence-cloud
url acces
Asked by Taoufik Karboubi:

Hi;

when i migrate the confluence server to confluence cloud

the url are changed look example.

my local url:

<https://confluence.local/display/SPACE1/mypage>

My cloud url

<https://jira-moncloud.atlassian.net/wiki/spaces/SPACE1/pages/2700037/mypage>  

me i like take the same url i change juste the

<https://confluence.local>

by

<https://jira-moncloud.atlassian.net/wiki>

regards


Answers:
author: Ste Wright
body: Hi [@Taoufik Karboubi](/t5/user/viewprofilepage/user-id/5356647)

This is standard for Cloud URLs - however, custom domains is a WIP for Atlassian, see [CLOUD-6999](https://jira.atlassian.com/browse/CLOUD-6999) and [the public roadmap](https://www.atlassian.com/roadmap/cloud?selectedProduct=&search=URL)

Ste

comments: author: Taoufik Karboubi
body: Hi Stephen

I have users who use links to local confluence server, now I find that endpoint url has been changed in the cloud.

These urls (local and Cloud) use the same pages but the links are deferent.

My local URl:

<https://confluence.local/display/SPACE1/mypage>

My cloud url:

<https://jira-moncloud.atlassian.net/wiki/spaces/SPACE1/pages/2700037/mypage>

[display/SPACE1/mypage](https://confluence.local/display/SPACE1/mypage) != [spaces/SPACE1/pages/2700037/mypage](https://jira-moncloud.atlassian.net/wiki/spaces/SPACE1/pages/2700037/mypage)

Me i like this:

<https://confluence.local/display/SPACE1/mypage>

[https://jira-moncloud.atlassian.net/wiki/](https://jira-moncloud.atlassian.net/wiki/spaces/SPACE1/pages/2700037/mypage)[display/SPACE1/mypage](https://confluence.local/display/SPACE1/mypage)

Regards;

Taoufik


author: Ste Wright
body: Hi [@Taoufik Karboubi](/t5/user/viewprofilepage/user-id/5356647)

So someone has put a redirect on your Server instance to Cloud?

That would have been done by someone internal to your business. I'd ask your IT Support team (or similar) if you need this changed :)

Ste


Tags: cloud

confluence-cloud
Error occurred during template rendering after migrating from confluence server v8.0.4 to v8.5.3
Asked by Chun Kang:

After upgrading to 8.5.3 from 8.0.4, I can't use confluence server at all.

Blow is the operation environment for Confluence Server 8.5.3 - it worked very well on 8.0.4

* OS: Centos 7
* Database: PostgreSQL 14.10

1) Expected Result:

The website based on Confluence 8.5.3 standalone shows data normally with no error message - The data is upgraded/migrated from Confluence 8.0.4 standalone server.

2) It shows error message on the Chrome/Edge Browser as below

*** ** * ** ***

Error occurred during template rendering. Contact your administrator for assistance.

*** ** * ** ***

To be clear, the site is now based on the default template. No customization.

3) I tried folllowing two approaches, but the result is always the same

- Upgrade from 8.0.4 to 8.5.3

- Install new based on 8.5.3 and import data that created in 8.0.4

4) Following errors are observerd in the atlassian-confluence.log

*** ** * ** ***

Caused by: com.atlassian.cache.CacheException: org.hibernate.NonUniqueResultException: query did not return a unique result: 2

...  
Caused by: org.hibernate.NonUniqueResultException: query did not return a unique result: 2  
2023-11-23 11:01:48,401 ERROR \[http-nio-8090-exec-2\]

...

\[confluence.util.profiling.ConfluenceSitemeshDecorator\] renderToResponse Error occurred rendering template: /decorators/main.vmd  
-- url: / \| userName: anonymous \| traceId: 6b13fe86fd1e7166

...  
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isUsesCustomLogo' in class

...

com.atlassian.confluence.plugins.lookandfeel.SiteLogoVelocityHelper threw exception

...

com.atlassian.cache.CacheException: org.hibernate.NonUniqueResultException: query did not return a unique result: 2 at /decorators/includes/common-header.vm\[line 23, column 22\]

...  
Caused by: com.atlassian.cache.CacheException: org.hibernate.NonUniqueResultException: query did not return a unique result: 2

....  
Caused by: org.hibernate.NonUniqueResultException: query did not return a unique result: 2

*** ** * ** ***

Now I rollbacked to v8.0.4 again to continue operating my wiki based on confluence.

5) Others

You can see the detailed logs and captured screen at <https://qsok.com/display/KB/Error+occurred+during+template+rendering+on+confluence+8.5.3>


Answers:
author: Chun Kang
body: This is resolved by leaving only one unique content record, whose type is GLOBALDESCRIPTION. You can see the reference link at [link](https://qsok.com/display/KB/%5BResolved%5D+Error+occurred+during+template+rendering+on+confluence+8.5.3#id-[Resolved]Erroroccurredduringtemplaterenderingonconfluence8.5.3-Howtoresolve?)


Tags: confluence-server

server
macros are not available for anonymous users using public link
Asked by zihao:

I used macros in my page, aura-html specifically and many others, which is working fine when the user is logged in.

But when the user doesn't have login, they cannot see the content of the macro. I enabled anonymous access from global permission and page permission, still not working?

Could anyone help please?

![2023-11-23 10_21_48-Window.png](/t5/image/serverpage/image-id/293480iD5170BD34D705004/image-size/large?v=v2&px=999 "2023-11-23 10_21_48-Window.png")


Answers:
author: Jan Kuntscher - appanvil - Aura Karma Mantra
body: Hi Zihao,

Apps and content from macros will not be rendered on the public pages and apps will not be notified of page visits by external visitors.

Here is the source: <https://community.atlassian.com/t5/Confluence-articles/Introducing-public-links-for-Confluence-External-sharing-made/ba-p/2485103>

Best regards

Jan


Tags: cloud

confluence-cloud
How to get a list of all users who has access to restricted pages ?
Asked by yongwa:

I am looking for SQL query to get a list of all users who has access to restricted pages and also list of all users who has access to unrestricted pages. So what would the query to retrieve this info from the database


Answers:
author: Brant Schroeder
body: [@yongwa](/t5/user/viewprofilepage/user-id/5371485) Welcome to the Atlassian community

This KB from Atlassian should get your pointed in the right direction. <https://confluence.atlassian.com/confkb/how-to-list-pages-with-restrictions-951412334.html>


Tags: confluence-administration

confluence-development

confluence-server

database

questions-for-confluence

server

sql
How to migrate Confluence Server files to Confluence Cloud without running Confluence Server?
Asked by HF:

We used Confluence Server until 2020, at which point we backed up the Confluence Server files and stopped using Confluence altogether.

We've recently started using Confluence Cloud, and we would love to import that old Confluence Server content into our Confluence Cloud.

Is it possible to feed the old backed-up Confluence Server files directly into Confluence Cloud?

Or (much less attractive a proposition), do we need to spin up a free 30-day trial of Confluence Datacenter on our server, point that Confluence Datacenter instance to our old Confluence Server folder, and then use the Confluence Migration app.

Or, (even \*less\* an attractive proposition) is this a lost cause?


Answers:
author: Trudy Claspill
body: Hello [@HF](/t5/user/viewprofilepage/user-id/5371464)

Welcome to the Atlassian community.

What type of backup method did you use?

There are basically two methods for migrating Confluence content from a Server/Data Center instance to Cloud:

1. The Confluence Cloud Migration Assistant: this is an app that runs on your self hosted instance and copies the information to the new Cloud instance. Your self-hosted instance must be running and the UI accessible to use this method.

2. Space export from the self-hosted instance and space import to the Cloud instance.

These two methods are discussed at a high level here:

<https://support.atlassian.com/migration/docs/cloud-migration-methods-for-confluence/>

The method that will work for you depends on the form of the backup. It may be necessary to instantiate a new self-hosted instance and restore your backup in order to proceed with a migration.

Depending on the "size" of the data you want to migrate and the effort involved, you may want to consider engaging with an Atlassian Solution Partner to help you through this process. You can find a partner in your region from the [partner directory](https://partnerdirectory.atlassian.com/).

**Disclosure** : I work for [Praecipio](https://praecipio.com), an Atlassian Platinum Solution Partner serving North America. If you are interested in engaging with us, contact us through our website or let me know and I can help you reach our team.


Tags: cloud

confluence-cloud

confluence-server

migration-customer-care

server
Unable to release JDBC Connection
Asked by Taoufik Karboubi:

Hi; when I start to run my migration from the on-premise server to the cloud  
I have some errors like: Unable to release JDBC Connection  
in the step: Data migration progress  
and the status is FALIED Progress is 30% and the space hasn't migrated  
Regards  
Taoufik


Answers:
author: Danielle Alota
body: Hey Taoufik, I'm actually running into this same issue - did you end up finding out what caused this and a fix?


Tags: cloud

confluence-cloud
Custom field of User Picker (single user) type with User filter on Portal
Asked by Janet Coffey:

The custom user picker field doesn't display a drop down on Portal when clicking the down arrow.

The user filter is being enforced properly, but the user must know what the valid values are already.

We are using JSM 5.4.14 Data Center.


Answers:
author: Vishal
body: Hi [@Janet Coffey](/t5/user/viewprofilepage/user-id/1600193)

Looks like the problem that I had face in the past, check [this post](https://community.atlassian.com/t5/Jira-Service-Management/User-picker-field-shows-up-as-text-field-on-service-desk-portal/qaq-p/1655585) where I managed to resolve it.

Hope it helps.


Tags: data-center

jira-data-center

jira-service-management

jira-service-management-server

server
I want some users not to have access Jira Work management (Jira Software Premium)
Asked by Daniel Serrano:

I am trying to add some users that I don't want to have access to all the Team Managed projects in my organization. How can I setup permissions to have user A not see JWM projects and only see a JSM that is company managed and only have access to that one specific project.


Answers:
author: Trudy Claspill
body: Hello [@Daniel Serrano](/t5/user/viewprofilepage/user-id/2016502)

Access to projects is based on the permissions for the projects. For Company Managed projects access is managed by the Permission Schemes associated to the projects. For Team Managed projects the access to the project is managed independently in each Team Managed project.

If you want to make sure a user has access to only one project Company Managed project, and not see any other Company Managed projects or Team Managed projects, then you need to

1. Make sure that the Permission Scheme for the one Company Managed project is set up to grant that user access to that project.

2. Make sure the Permission Scheme associated with that one project is not used by any other Company Managed projects.

3. Check each Team Managed project and make sure that the Access setting is Private. If the Access setting is Open or Limited then the project content will be visible to the user. However, if you have to change one of those projects to Private, then everybody who does need access to that project will have to be added to that project individually. Refer to:

<https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/>


Tags: cloud

jira-cloud
Jira source users are not synchronised in target Jira
Asked by V N Raju Vallabhaneni:

I Migrated source Jira postgresql DB users to target Jira postgresql DB by CSV import. After completion of this migration i didn't get the users full name, jira software users and Jira internal directory synchronisation. I am not able to edit this migrated users. Kindly help me with this. Can I add customized user full name column, user directory columns in both Source and target DBs to get this users synchronisation.


Answers:
author: Fadoua
body: Hi [@V N Raju Vallabhaneni](/t5/user/viewprofilepage/user-id/5523634)

Welcome to Atlassian Community!

it is not recommended to make change to the DB. Here are some links to Atlassian documentation to start with:

* <https://confluence.atlassian.com/jirakb/how-to-enforce-full-synchronization-between-jira-and-your-user-repository-1295815048.html>
* <https://confluence.atlassian.com/adminjiraserver/migrating-users-between-user-directories-938847059.html>

Let me know if you need more documentation.

Best,

Fadoua


Tags: data-center

jira-data-center

jira-server

server