youngmon/atlassian-qna huggingface dataset:
no issues found
Asked by Andy Kriger:

This is the view of one of our Confluence users. Where it says **No issues found**, there is supposed to be a table of issues as inserted by the JIRA macro. Other users can see the list as expected. What might be preventing one user from seeing the list?

IMG_1784.jpg  
[](https://community.atlassian.com/t5/Confluence-questions/no-issues-found/qaq-p/199966?attachment-id=12315){#link_1192f6bffee589}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/33649/1/IMG_1784.jpg){#display_1192f6bffee589_0}


Answers:
author: Andy Kriger
body: This is looking like it may be a combination of mobile device plus not being authenticated against Jira. When tried in a desktop browser, it was necessary to login to JIRA to get the table to display the issues.


author: Charles Wells
body: Andy, a few things crossed my mind that you may want to check:

* Is there a known glitch for this? Are other users able to see the macro correctly on iPads or iOS devices?
  * (I've come across several open issues with Atlassian for items improperly displaying on the iPad.)
  * Are the mobile devices all running the same iOS version?
  * Are all users using the same browser?
* Does the confluence log show anything for this page / user?
* Are there any JIRA permission differences for this user as opposed to those who can see the issues displayed in the macro?
Do service desk customers accessing KB use confluence license?
Asked by Juan Pablo Tirelli:

Hi.

We have JIRA Service Desk (with 3 agents and **unlimited customers**).

We are thinking about using Confluence to help our Service Desk Customers and deflect requests.

My question is, if we have 3 agents and **unlimited customers,** and we only want our 3 agents to write KB in Confluence, but we want our ****unlimited customers**** to read them, what kind of Confluence license do we need?

Also, is it possible to set diferent knowledge spaces for diferent Service desk customers?

Thanks,

JP


Answers:
author: Charles Wells
body: It depends. If you're willing to allow anonymous access to the KB, then there are no license seats to worry about. However, if your customers will be logging into Confluence, then yes, they'd all need to be licensed users.

<https://confluence.atlassian.com/display/DOC/Setting+Up+Public+Access>

or for Cloud instances, <https://confluence.atlassian.com/display/AOD/Managing+anonymous+access>

JP, to your other question about setting knowledge spaces, it's possible service desk projects each connected to it's own Confluence space. This is probably the fastest, easiest and most cost effective option.

If you're wanting to funnel customers from one service desk project to multiple spaces, it's probably possible with lots of customization (= time and/or $).


Tags: jira-service-desk

licence
Cannot edit username field in Confluence 5.6.
Asked by Ahmad Awadallah:

Hi Everyone,

My username has confluence-admistrators group but when I edit a user I cannot change their username field. The field is not editable. I can't even edit the Full Name and Email fields, but I can add to the other fields like Phone, Website, etc...

What am I missing?

Thank you.


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Check if **External User Management** is turned on by any chance. If so, disable it.

For more details check, <https://confluence.atlassian.com/display/DOC/Disabling+the+Built-In+User+Management>

comments: author: Ahmad Awadallah
body: That was it! Thank you Jobin!


author: Jobin Kuruvilla [Adaptavist]
body: Are these users coming from AD/LDAP?

comments: author: Ahmad Awadallah
body: Some are but some are not, and both users are from the Internal Confluence directory.


Tags: confluence-administration

user
What is causing this error message: "The editor content could not be parsed . . . unexpected close tag"
Asked by Joshua Roebuck:

This error happens when I edit existing content and attempt to Save. It happens on many different pages. The line/column number vary, but error is same. Thank you very much!


Answers:
author: Joshua Roebuck
body: Thank you - your comment about the macro was a clue and I think I've resolved the issue. The pages are a space I imported to my OnDemand/Cloud instance from an XML export of a Confluence Server space. Each page has 'unknown macro' icons where I'd been using macros not available for Cloud. I removed those macros from a couple pages and no longer get the error message on those pages. I'll post the page content if it recurs. (edit: no, I do not have storage content editor installed)

Thanks again!


author: Jonathan Simonoff
body: That sounds like the storage format is messed up.

Do you have the storage format editor installed? When you do, there's a control toward the right of the editor tool bar that looks like "\< \>". Are you using that to edit the page? If not, then something else is messing up the storage format, perhaps a macro. Please post the page contents here.


Tags: cloud

confluence-cloud
how to change default page
Asked by nutmix:

We have a company hosted atlassian.net account, with both JIRA and confluence. Unfortunately, logging in always takes you to Jira. How do I change it to always go to confluence? (I rarely use jira, but use confluence every day). Once we find a way to get into confluence by default the next step is how to make a specific page (favorites list for example) the default for confluence?


Answers:
author: Elisa [Atlassian]
body: Hi Simon,

Unfortunately that won't be possible. As a system default, JIRA will always open first. As per having another page as home default on Confluence, I believe that this page can help you out: [Configuring the Site Home Page](https://confluence.atlassian.com/display/AOD/Configuring+the+Site+Home+Page).

Please let us know if this helps you out! :smile:

Cheers!


Tags: cloud

confluence-cloud
Changing the Theme of an already existent space
Asked by Greg Della-Croce:

I have a space in Confluence that was created back in mid 2013 with a theme that does not have a Space Tool in its left sidebar. How do I change the theme so that this shows up?


Answers:
author: Davin Studer
body: If you set the theme to default theme then you will get that menu. You might be using the documentation theme.


author: Kay Brown
body: Select Look and Feel from the Space Admin area and select the default theme.

Regards,

Kay


author: JeffP
body: Davin is correct. See more details below.

**To customise the Documentation theme:**

1. Choose **Browse** \> **Space Admin** at the top of the screen.*Note:* The 'Space Admin' option appears only if you have space admin permissions for the space or you have System Administrator global permissions.
Macro space key look to currrent space
Asked by Erik:

When copying a page across a space, or copying spaces. Many of the Confluence Macros have a field in them called 'Space Key' that will always reference it's originating space. It would be nice if this key could have a field option of 'Use Current Space' or something like that.

Example Macro where this becomes an issue - Create from Template

Every time a page is copied that has this macro, it must be updated to include the new space to ensure new pages are placed under the correct space

Is there anyway to make this happen?


Answers:
author: Jonathan Simonoff
body: Another approach would be to wrap this with a user macro that gets the current space key and writes and executes the macro.

comments: author: Davin Studer
body: That is what I was going to say. :)


author: Erik
body: I'll have to see if I can't get someone to help me make that happen


author: Davin Studer
body: Which macro is it?


author: Tanya_Dixon
body: I needed to find the Space Key for my personal page. I looked at the source code for my page and saw that it was \~\[myname\].

When I put that in the space key for the macro it worked!! :-)


author: Jonathan Simonoff
body: With some macros, you can use @self. With others, if you leave the key field blank it defaults to the current space.

comments: author: Erik
body: The field is required, and @self creates:Error rendering macro 'create-from-template' : No space found with space key: @self
unable to import site
Asked by Francesco Cannistra:

Hi,

I am trying to import a backupped OnDemand confluence site into another OnDemand site.

The import seem to proceed fairly but at the 80% of progress i get an error and the procedure is rolled back.

This is the prompted error message:

**Import failed. Check your server logs for more information. com.atlassian.crowd.exception.runtime.GroupNotFoundException: Group \<_licensed-confluence\> does not exist**

Currently the target OnDemand site is in the trial week because before proceeding with the buy of the new license we want to make sure that we can restore the old site.

Is it possible that the restore is not working just because i am trying to restore the backup of a licensed site into a site that is not licensed yet.

Any help?

Thanks and regards,

francesco


Answers:
author: Dave
body: It looks like you're running into a bug that's affecting some imports - <https://jira.atlassian.com/browse/CONF-34180>

The workaround is to create a dummy group in the target instance (as simple as create a group called "dummy-group"), then open up the xml file in the zipped export, search and replace all _licensed-confluence references with dummy-group, rezip that export and try the import again. Details for that are also on that bug report.

comments: author: Francesco Cannistra
body: thanks, the workaround worked !


Tags: cloud

confluence-cloud
Profile images on confluence stored?
Asked by Rahul Aich [Nagra]:

Hi

I have just created a test instance for confluence 4.3.

I am not sure where are the profile images stored.

Is it under the attachments folder? or in a separate directory?

Any idea?

Rahul


Answers:
author: rrudnicki
body: Hi Rahul,

It is stored on Confluence's database and you can find it with the query below:

SELECT \* from attachments where ATTACHMENT_COMMENT='Uploaded Profile Picture';

Hope it helps.

Regards,

Renato Rudnicki


Tags: confluence-administration
Can you create a confluence page by email?
Asked by Kenton Kammer:

Is there an email address I can send an email to that will make a confluence page? And can someone reply to a notification to add a comment?

Same for Answers?


Answers:
author: Joe Clark
body: There's an "[EMail to Page Plugin](https://marketplace.atlassian.com/plugins/biz.artemissoftware.plugins.confluence.send-email-to-pagehttps://marketplace.atlassian.com/plugins/biz.artemissoftware.plugins.confluence.send-email-to-page)", which is not made by Atlassian but by a third-party add-on vendor. It's a commercial plugin, which means you'll need to buy a license from the vendor.

comments: author: Joe Clark
body: CC @Brendan Patterson


author: Jonathan Simonoff
body: There's an Email to Page plugin that lets you do that.

It is also possible to have an external program that receives the email and turns it into a Confluence page, but you have to write that.

comments: author: Kenton Kammer
body: Thank you @Jonathan Simonoff!I'm new to Confluence, can you point me to how to find this? I went "Manage add-ons" and "Atlassian Marketplace for Confluence" but wasn't able to find the Email to Page plugin.


author: Kenton Kammer
body: I found the plug in, but every module is Disabled.. Help?


author: Jonathan Simonoff
body: It needs a license -- I think there's a "try out" option. Go back to the Marketplace and look for that.


author: Charles Wells
body: As mentioned, check out this add-on (plug-in):

[image2014-11-5 13:15:56.png](https://marketplace.atlassian.com/plugins/biz.artemissoftware.plugins.confluence.send-email-to-page)

and click the button to generate a trial license:

image2014-11-5 13:16:33.png  
[](https://community.atlassian.com/t5/Confluence-questions/Can-you-create-a-confluence-page-by-email/qaq-p/90006?attachment-id=648){#link_1192f797d575ec}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/15119/1/image2014-11-5%2013%3A15%3A56.png){#display_1192f797d575ec_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Can-you-create-a-confluence-page-by-email/qaq-p/90006?attachment-id=649){#link_1192f797d575ec_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/15119/2/image2014-11-5%2013%3A16%3A33.png){#display_1192f797d575ec_2}


Tags: community
Build a site like Atlassian Answers
Asked by Paul DeSousa:

I would like to build a site similar to atlassian answers and noticed it was done through confluence. I would like recommendations on the best manner in which to implement, Cloud vs Standalone? Any tips on best practices for an answers site? Etc.


Answers:
author: Norman Abramovitz
body: The best answer is follow the practices of your company relative to cloud or standalone.. You need to buy confluence and the confluence answers plugin. You also need a database. Again, choose a database based upon what your company uses already.

There are more cost effective solutions if you are starting with nothing. Confluence questions is cost effective if you already have Confluence.

You also need to understand your plan of how to maintain your site over the long term.

comments: author: Paul DeSousa
body: Thanks, we already have confluence and JIRA but for purely inside, we do not use them externally. Have you launched such a thing before? In your opinion, what are the best practices for policing it? What is the best way to initially advertise it?


author: Norman Abramovitz
body: Confluence Questions is a relatively new plugin, so my exposure is only as an user on Answers. I have done other forum based projects before. You have a major security issue if you are thinking opening up confluence to the external world (non-employees). Can you clarify more about the users of your answers system and how they would access your website? For example, would it be acceptable that the 'users' would use a VPN to access your Answer system?


Tags: community
How to replace text on confluence
Asked by Rahul Aich [Nagra]:

Hi All

In my confluence 4.3, i have lot of users hardcoding links to the attachments (instead of using the attachment macro) that are uploaded on confluence.

The problem with this is that if i change my confluence URL then all these hardcoded links will break.

What are my options to not let the links break?

* Can i do a find and replace for all such hardcoded links to attachments.
* Do i have to update hundreds to pages manually?
* Can i do it via database? any plugins?

Rahul


Answers:
author: Stephen Gurnick
body: Another option for changing the base URL is to do the following:

1. Use your database back-up tools (e.g. if you use MySQL, then mysqldump) to create a dump of your Confluence database. This creates a plain text file containing the SQL to rebuild the database
2. Use the `sed` command on this file to change your URLs from the old to the new. For example:

   ```
   # sed -i "s/OLD-URL/NEW-URL/g" DATABASE_SQLDUMP_FILE
   ```

3. Restore your database file

As with anything involving the database, make sure you perform a back-up that you will leave unchanged that you can restore if something goes wrong. Also, first try this out within a test environment.

From my experience though - this procedure has worked well for me and avoided having to install add-ons.


author: rrudnicki
body: Hi Aich,

I found [this answer](https://answers.atlassian.com/questions/303530/updating-confluence-url-links-using-cli-tool)that seems very similar with this question. I think worth it to try. However, it is a third part plugin, so you need to install it. The plugin can be found in [this link](https://marketplace.atlassian.com/plugins/org.swift.confluence.cli)[.](https://marketplace.atlassian.com/plugins/org.swift.confluence.cli)

After you have installed the plugin, you can try this command line:

confluence --action runFromContentList --runFromPageList "\\"[https://confluence.in.here.com\\""](https://confluence.in.here.com/) --space NAME-OF-A-SPACE --common "--action modifyPage --id @pageId@ --findReplace \\"[https://wiki.ad.navteq.com/confluence#https://confluence.in.here.com\\"](https://wiki.ad.navteq.com/confluence#https://confluence.in.here.com%5C) --special \\" #\\" "

I hope it helps.

Regards,

Renato Rudnicki


author: Jonathan Simonoff
body: An option I've used for this kind of thing is to write an external script (I use Python and XML/RPC) that reads pages, finds and changes the text, and saves the pages back.


Tags: confluence-administration
Mismatch in the user list from UI and DB for Confluence
Asked by F:

Hi Team,

The results of the query in the link (<https://confluence.atlassian.com/display/CONFKB/How+to+Get+a+List+of+Active+Users+Counting+Towards+the+Confluence+License>) to get the count of licensed used from DB is different from the count showing in license details page of Confluence.

Why there is a mismatch in the count even if no user are granted individual global permissions?

In UI it is showing as 1554 users and the query result is having the count as 2078.

Please note that we are using both Crowd and Internal directory for user authentication.

Thanks  
Fahad


Answers:
author: Davin Studer
body: Have you checked to see how many of your 2078 users are inactive. I'm pretty sure those do not count against the license.
How do I setup the 3 bars icon in the confluence title
Asked by Julian Green (KMIS):

I have Confluence and JIRA

I have setup application links so they share a user base

I can link JIRA issues to confluence

I don't have the "3 bars" icon in the title bar to switch from Confluence to JIRA and back

This ghas to be a "Silly config" but I can't find it


Answers:
author: Stephen Gurnick
body: This documentation should get you going: <https://confluence.atlassian.com/x/tAKuF>

While it is specific to JIRA, the same concepts apply. The location of the Application Navigator set-up in Confluence is: General Configuration -\> Administration -\> Application Navigator


author: Tim
body: The "3 bars" icon is usally called hamburger icon or menu. The menu item in the admin configuration is called "Application Navigator" and can be found here:

<http://jira-or-confluence.example.com/plugins/servlet/customize-application-navigator>


Tags: confluence-administration
Update from Confluence 3.5.17 to 4.2.13 is not starting..
Asked by Marcel Faber:

Hi all,

i have a strange problem and i don't know a soulution yet. Maybe you can give me a hint or help me.

I'm tring to upgrade Confluence (Standalone) from version 3.5.17 to 4.2.13 on Linux with MySQL.

I've setup a test env. and got Conflunce 3.5.17 running. Thats good :wink:

So, if i try to upgrade to 4.2.13 i do not see any upgrade task in the logfiles.

I checked if i set the confluence.home is set in confluence-init.properties and i also defined the CATALINA_HOME in catalina.sh and it's fine.

So, do you have any idea why Confluence 4.2.13 don't start it's upgrade tasks??

Thanks,

Marcel


Answers:
author: Marcel Faber
body: I found the problem.

For some reason .. the build number at \<confluence.home\>/confluence.cfg.xml where set to the one of Confluence 4.2.13.

I changed it back to the one of Confluence 3.5.17 and look .. the Upgrade-Task starts ...

:smile:


Tags: confluence-administration
Querying Active Directory for specific user data
Asked by Christoph Richter:

I would like to have a list (i.e. a table) with all phonenumbers of our users. But not all users are confluence users.

Is there a way to query an actice directory and build a dynamic site in confluence??

Kr,

Christoph


Answers:
author: Davin Studer
body: Yes, you could do it with the SQL plugin by querying AD. One thing to note if you are on a Windows 2008 domain your AD query cannot return more that 901 records or it will fail. I think if it is a 2003 domain it is 1000 records. It is a hard limit in AD that has to do with paging. So, you will need to cut up your query into multiple queries that return 901 or less records. Then you would union all of the queries together. I have done this in our environment by creating a view with multiple select statements unioned together to get the full result. This is also very slow. So, we have created a SQL job that will populate a real table with the information every 15 minutes. So, you could user the slow view that has realtime data or the fast table that is 15 minutes out of date.


author: Christoph Richter
body: Hi David,

not putting into their profiles. I am using a LDAP query to get our confluence users from a specific OU.

Now I want to query the whole AD to get the phonenumbers of all users Independent of the confluence users.

In a confluence site I would like to have a table with Names and numbers of all AD users.

So far, I found out that an AD can be queried by Standard SQL Statements and there is a addon called "SQL for Confluence".


author: Davin Studer
body: Could you please clarify your question? Are you asking about putting user phone numbers into their profiles from Active Directory?


Tags: confluence-administration
Authentication protocol?
Asked by Steven Fierro:

This is a question about the Integrated Windows Authentication add-on.

What authentication protocols are supported (e.g. NTLM, Kerberos)?


Answers:
author: Justin Justin
body: Steven: Here is a Kerberos option to also consider. <http://www.appfusions.com/display/KBRSCJ/Home>


author: Davin Studer
body: I do believe it uses Kerberos.


Tags: confluence-administration

kerberos

sso
confluence as a knowledge base
Asked by Vic Tsushima:

I'm trying to connect my locally hosted Service Desk to the cloud base confluence to be used as a knowledge base. When I try and connect I get the error `Client must be authenticated to access this resource.` I researched this issue and the following is outlined:

Check if 2-Legged OAuth is configured correctly in Confluence  
1. Open application link configuration in Confluence. You cannot make the required changes from inside JIRA when using 2-Legged OAuth.
2. **Select incoming authentication**- I don't see this option as being available. It was when I originally set it up but now that link doesn't show on the page. I only see the CROWD link.

<!-- -->

I thought maybe I didn't save it so I tried to set it up again. I get the UNABLE to CREATE LINK - An Application Link to this URL 'https://jira.efsllc.com' has already been configured.
<!-- -->

So I'm not sure how to do step 2 above?


Answers:
author: Vic Tsushima
body: Sorry I'm not sure I follow what you're asking.


author: Giuliano C.
body: Hey Vic,

Since the link is not being able to be created from the cloud instance, it could be related to some internal issues that we could check in the <https://support.atlassian.com> channel. However, you mentioned that you can't see an App link in Confluence through the Application Links console. Given that, is there a different result while connecting one application to the other?

Wish you the best,   
Giuliano Tenedini  
Confluence/Crowd Support


author: Vic Tsushima
body: Thank you for your feedback. There are a couple of issues I am struggling with. I just want to make sure my configuration is OK to use (Confluence Cloud and JIRA Service Desk Server).

I was able to install the diagnostic tool on my server based JIRA instance, but this is not an option on the cloud based confluence side so I can't run diagnostic there.

I'm not sure how to delete my application link in confluence when it never appears. Although, it must be there because I see the included screen.

I'm not sure where to go from here?confluence1.jpg

[](https://community.atlassian.com/t5/Confluence-questions/confluence-as-a-knowledge-base/qaq-p/52830?attachment-id=8008){#link_11893cff2f398f}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/8935/1/confluence1.jpg){#display_11893cff2f398f_0}


author: Bhushan Nagaraj
body: Hey Vic,

The simplest way to debug this is using Applinks Diagnostics Plugin.

<https://marketplace.atlassian.com/plugins/com.atlassian.applinks.applinks-diagnostics-plugin>

Recommend deleting existing links on both JIRA and Confluence. Create new links, and use the diagnostics plugin to find any issues in app links.


Tags: confluence-administration