youngmon/atlassian-qna huggingface dataset:
Not possible to work because the number of users is incorrectly counted
Asked by CAD n ORG:

Hello,

We have a starter license for up to 10 users.   
License info shows number of people: 11, Confluence group confluence-users: 7. So, currently 7 users are activated in Confluence. This means that license information shows incorrect information and it is not possible to somehow reduce the number of users.  
Whether I remove the users from confluence-users on Active Directory and synchronize on confluence, nothing changes.

Best regards  
Eugen


Answers:
author: Fabienne Gerhard
body: Hi [@CAD n ORG](/t5/user/viewprofilepage/user-id/671631)

as confluence-users is not the only group please check out all other groups under:

*yourinstance*/admin/users/browsegroups.action there you find the missing users that count toward your licences

Hope this helps!


Tags: confluence-server

server
Missing error message when trying to create duplicate page title
Asked by its moi:

We currently (I do not know since when exactly) have the problem that when trying to create a page with a title that exists in given space, there is no error message coming up when saving. Instead the loading progress icon will start to move forever.   

We are using 6.13.8 on Server. I am sure that there was an error message coming up in these cases which obviously makes much more sense. Does anybody know what the reason could be?


Answers:
author: Fabian Lim
body: Hi Moi,

I haven't been able to reproduce this one in the newer versions. Have you been able to upgrade?

Regards


Tags: confluence-server

server
Copy of pages generates confluence task duplication without a chance to solve them
Asked by Sebastian:

Hi together  
Under different circumstances we have the following situation (not everytime - but too often):

1. Create a new Page AAA
2. Add a confluence task on page AAA
3. Copy Page AAA to a new page BBB
4. Delete the confluence task on BBB
5. Solve the task on AAA
6. On the confluence Page "my task" you have now a task left which you can not solve. Mostly with error message: "Oops! Your task change couldn't be saved.  
   There could be a few reasons for this. Dismiss"

I tried google and atlassian search for hours - these are not the solutions  
a) I only found closed bugs   
b) or statements that this is caused only by the old editor <https://community.atlassian.com/t5/Confluence-questions/Completed-Task-stacked-in-Task-Report-macro/qaq-p/1304339>  
c) browser releated problems from 2018   
d) too fast clicking: <https://jira.atlassian.com/browse/CONFCLOUD-56972>  
e) its not a newly created project: <https://jira.atlassian.com/browse/CONFCLOUD-65366>  
f) "Does checking off the task in the Task Report Macro solve your issue?" =\> no  

And the worst thing: Problem is wellknown and closed <https://jira.atlassian.com/browse/CONFCLOUD-62685>  

We often use "Copy Pages" of different type of pages / protocols. We need the old versions and can not just use the page history.   

Any idea?


Answers:
author: Hassan Ghandour
body: I am still experiencing this issue has it been not solved yet?

comments: author: Sebastian
body: no - not solved


author: Sebastian
body: Error message on the "My Tasks" page:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/119451i50778F8F11C86DB0/image-size/large?v=v2&px=999 "image.png")

comments: author: Dan.Cooper
body: I have the same issue and haven't found a resolution yet. This used to work from a few weeks back?


author: Sebastian
body: yep - working since years like that.


author: Sebastian
body: Found a Bug-Report on the "Long term backlog".

I am asking myself why Atlassian is not doing a "bug before feature" implementation.  
EDIT: added this link: [https://jira.atlassian.com/browse/CONFCLOUD-70623?error=login_required\&error_description=Login+required\&state=7795765b-6960-4162-8263-9c7fd1ec63fa](https://jira.atlassian.com/browse/CONFCLOUD-70623?error=login_required&error_description=Login+required&state=7795765b-6960-4162-8263-9c7fd1ec63fa)


Tags: cloud

confluence-cloud

duplicate

task
Filter and export pages on Confluence
Asked by Marine Da Costa:

Hi,

I would like to filter pages from my page tree thanks to labels and then export those pages and their content only.

From now on, I only succeeded in exporting the whole page tree or one or many branches of the page tree thanks to the personalized exportation.

Would it be possible to assign labels to my pages or use the ones on Jira to filter my page tree on Confluence and gain time when I need to export some specific pages ?

Thank you for your answers.


Answers:
author: Matt Reiner [K15t]
body: Hi [@Marine Da Costa](/t5/user/viewprofilepage/user-id/4171882)

I think my team's app Scroll Versions might be a good fit here. It has a feature called variants in which you can set up a subset of your pages to be part of a variant, so you can select and export just the content within that variant.

You can learn more here: <https://www.k15t.com/rock-the-docs/conditional-content/define-conditional-content-with-scroll-versions>

comments: author: Marine Da Costa
body: Hi [@Matt Reiner \[K15t\]](/t5/user/viewprofilepage/user-id/2246048) ,

Thank you for your answer !

Do you know how many variants can be defined ?

Thanks


author: Matt Reiner [K15t]
body: [@Marine Da Costa](/t5/user/viewprofilepage/user-id/4171882)

There really isn't a limit, though, at some point you may become overwhelming if there are too many variants to choose from. I would aim for 10 rather than 100. :)


author: Craig Senior
body: New URL:  
<https://www.k15t.com/rock-the-docs/documentation-guide/conditional-content/define-conditional-content-in-confluence-server-and-data-center-with-scroll-versions>


Tags: export

filter

server
Change Indexing Language on Free Plan
Asked by Stephan Schaffner:

Hi there :)

I would also need the change of my indexing languange from English to German. Would it be possible to raise a support ticket on that behalf?

Thanks!

Cheers

Stephan


Answers:
author: Diego
body: Hello [@Stephan Schaffner](/t5/user/viewprofilepage/user-id/4171822)

I have raised a ticket on your behalf and you should receive an email about it pretty soon.

Keep your eyes peeled!

Let us hear from you.


author: Marko Stoppa
body: Hi Diego,

I found so many requests from free plan users to change their indexing language and you are doing a great job opening tickets for them on their behalf. If this is still the procedere to change the indexing language for free plan confluence usage could you please open a ticket for me too? I need German as indexing language for my Confluence site? That would be great!

And if you don't mind my curiosity: Are there any plans to implement the option for free plan users to change their indexing language by their own?

Thank you so much for your help and assistance here!!

Cheers

Marko

comments: author: Stephan Schaffner
body: Hey [@Marko Stoppa](/t5/user/viewprofilepage/user-id/4416103) ,

I would suggest that you open up another Topic in this forum :D That seems to be better, and you even forgot to tag [@Diego](/t5/user/viewprofilepage/user-id/1188952) So he probably won't see it :)

Cheers

Stephan


author: Marko Stoppa
body: Ups, will do that! Thx!


Tags: cloud

confluence-cloud
I should be the admin to my account but i dont see the admin features
Asked by MQurashi:

I am trying to upgrade my trail account to a paid service, I tried to do that but the system needs the admin to take that action. I am the admin who created this site, but I still don't have the privileges.

I need someone from the Atlassian to give me back my admin features. who should I contact?

Thanks,

Q


Answers:
author: Ang?lica Luz
body: Hello [@MQurashi](/t5/user/viewprofilepage/user-id/3975490),

Welcome to Atlassian Community!

I can see that you have more than one account on the site and only one account has admin access.

You created a ticket with our customer advocates and they already shared what email address has admin access, so please, log in with that account and add the admin permissions to your mail account.

If you have any other questions regarding this matter, please let us know.

Regards,  
Ang?lica

comments: author: MQurashi
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)

as am new to atlassian, can you share how i can or where can i review the response to my tickets, please?


author: Ang?lica Luz
body: Hi [@MQurashi](/t5/user/viewprofilepage/user-id/3975490),

You can access through our portal:

<https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1180121>

You created the ticket with the same account you are using here in community, so you will be able to access the ticket as well.


Tags: cloud

confluence-cloud
Anchors to sections in different page do not work
Asked by Anita Pinto:

Hi

I have been trying to link anchors to a section in a different page in confluence but in the same space:

it goes to the section but then jumps right back to the top of the page

I went through the documentation notes, but it did not help.

i.e. I used the "url+of+the+page#anchor"

Can someone please advise if they have experienced a similar problem and if there is a solution.

Thank you.


Answers:
author: Krister Broman _Advania_
body: Anchors are case sensitive that is one thing that you can check.

Another is if you are looking for the entire url its going to look something like this

page: LoremIpsum  
anchor: test  
url: \[webadress\]/LoremIpsum#LoremIpsum-test

so you need the page attached to the anchor in the url.

Easiest is to add a link within the page to test it out and that will also give you the url if you click on it.

comments: author: Anita Pinto
body: Hi Krister

Thanks for getting back to me, really appreciate it. I was not in the office and hence the late reply.

Anchors within the page works perfectly fine.

The issue is if I link an anchor to

1. another **section (example about 5 paras below)**
2. on another page
3. within the same space

The link goes to that section (5 paras below) **AND** **immediately** jumps ++to the top of the page.++

Several of my colleagues are experiencing the same issue.

Regards

Anita


author: Krister Broman _Advania_
body: That is very strange. Does anyone in your office not experience the same thing? Try using a different webbrowser and see if that changes things.

Do you have any special characters in your page name? If so the page url might show the id number instead. When linking like this however you should use the page name and not the id.


author: Anita Pinto
body: Thanks Krister

I logged a ticket recently and sent a screen recording video to the support staff. I received a response last evening that this is actually a bug in Confluence which has been fixed in Confluence 7.8.0.

Staff in my organisation, using this feature has the same issue.

The Atlassian support staff mentioned that if we place the link below some texts in the target page anchor link starts working again. For the permanent fix, you will have to upgrade Confluence to 7.8.0 and above.

I tested this and it is not working.

Krister thank you once again for your support I really appreciate it.


Tags: confluence-server

server
Is there a way to capture read receipt on pages?
Asked by John Sharp:

I am looking to capture read acknowledgment of critical information amongst a team to know if they have read a important information. Is this possible to do in 7.4 server? Also, I am not able to purchase add ins.

Much appreciated.

John


Answers:
author: Matt Reiner [K15t]
body: Hey [@John Sharp](/t5/user/viewprofilepage/user-id/4079107)

Unfortunately, there is no support in Confluence for read receipts. You would need an app like Scroll Documents or Comalla Document Management in order to have read receipts.

comments: author: John Sharp
body: Thanks Matt. I thought so! Cheers.


Tags: server
Import Word Doc - Column Chart in MS Word is not imported to Confluence Page
Asked by Jeffry Gamba:

We're using Confluence Server 6.13.8 and imported a Word document to the Confluence page. I noticed that the 'Column Chart' inserted in the Word document is not imported (not displayed) on the Confluence page.

Can anyone advise if this is a bug? Or this function is not yet available. function to display 'Chart' inserted into the Word document and will be imported into Confluence.

![charts.PNG](/t5/image/serverpage/image-id/119402i57968E8FD044BCD4/image-size/large?v=v2&px=999 "charts.PNG")


Answers:
author: Michelle Rau HP
body: Hi Jheff, I assume you mean "creating a new page by importing an MS Word document," not "displaying an attached MS Word document within a page."

I have noticed that several types of Microsoft "objects" such as charts, Smart Art, etc. are not imported (or not predictably imported) during the MS Word import document process. It appears to be a limitation of the import feature.

If I were in this situation I might try,

* Taking a screenshot of the chart, then including it as an image in the new page
* Copying the chart to PowerPoint, then saving that slide as an image and including it in the new page

Depending on your content / use case you could also try copying the chart data from the chart, and using it to create a chart on the new page using the Chart macro.

comments: author: Jeffry Gamba
body: Hi Michelle, you are right. Create a new page by importing a Word File.


author: Alex K
body: Hi [@Jeffry Gamba](/t5/user/viewprofilepage/user-id/3548245) ,

We have tested with the latest version of Confluence and the file preview and office macro for word documents with charts is working. In theory this should be no different with 6.13.x. Could you please elaborate a bit on the issue you are seeing?

![image (33).png](https://community.atlassian.com/t5/image/serverpage/image-id/119553i08156811869D26EE/image-dimensions/463x487?v=v2 "image (33).png")![image (32).png](https://community.atlassian.com/t5/image/serverpage/image-id/119554i581F2EE9E0B84ED6/image-dimensions/473x273?v=v2 "image (32).png")

comments: author: Jeffry Gamba
body: Hi [@Alex K](/t5/user/viewprofilepage/user-id/1882108) I am referring to the 'Import Word Document' function.


Tags: confluence-server

server
Is it possible to implement hyperlinking of the contents in a Stacked bar chart?
Asked by varun ganesh:

![Screen Shot 2020-11-23 at 1.05.41 PM.png](/t5/image/serverpage/image-id/119392iDA10C5BF27D48F14/image-size/large?v=v2&px=999 "Screen Shot 2020-11-23 at 1.05.41 PM.png")Is it possible to allow a user to click on the various names on the y-axis and redirect them to a unique url?


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@varun ganesh](/t5/user/viewprofilepage/user-id/4171407) ,

We can suggest using the following workaround: use the [Chart from Table](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Chart+from+Table+macro) macro provided by the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app.

Wrap your table with any additional columns you need (containing links, pictures, etc.) in the Chart from Table macro and create a bar chart:

![Tue 1-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/119419i7880D4897E28EE68/image-size/large?v=v2&px=999 "Tue 1-2.png")![Tue 1-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/119420iD6B4B994FACA32AA/image-size/large?v=v2&px=999 "Tue 1-1.png")Here is your page in the view mode:

![Tue 1-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/119421i818F9DA02A731CD9/image-size/large?v=v2&px=999 "Tue 1-3.png")If you click on the chart bar related to the required agent, you'll be shown only his/her table row. So it will be easy to go to any urls or pictures that are stored in the source table:

![Tue 1-4.png](https://community.atlassian.com/t5/image/serverpage/image-id/119422iA37CF1971786E897/image-size/large?v=v2&px=999 "Tue 1-4.png")
Changes to a copied gliffy causes the same changes to occur on the original, how do I avoid this?
Asked by RussellH:

I made a copy of a gliffy in order to use it as a template. When I made changes to the copied version and published them, the same changes were made to the original gliffy. This has not happened to me before, the only thing I did differently is place the copy under the same parent page as the original. Is this intentional and is there anything I can do to make changes to the copy that don't make the same changes to the original?


Answers:
author: Samie Kaufman - Your Gal at Gliffy
body: Hi Russell!  

That feature is designed to make your life easier by not requiring that you manually update a bunch of diagrams throughout your instance, but when you're wanting two different diagrams, it admittedly doesn't. ;) Good news, though: I've got an answer and some screenshots for you.  

Instead of copying that version of the diagram to another page, can you go to the page where you'd like to create a variation of the diagram and create a new diagram? In the window that pops up, you can use the "use a recent diagram as a template" option in the bottom row of that window.

![Screen Shot 2020-11-23 at 4.11.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/119394i69C508C76868357C/image-size/large?v=v2&px=999 "Screen Shot 2020-11-23 at 4.11.58 PM.png")If the diagram you want to use as a template isn't appearing there, you can also use the "search for a diagram" option in the upper left. Make sure that you leave the "link to original diagram" box unchecked and click "use as template." If you check that box, it'll do the same thing you're experiencing, where any time you make a change to one copy of the diagram, it'll automatically update all the others.

![Screen Shot 2020-11-23 at 4.16.36 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/119395i012C750083BBE47E/image-size/large?v=v2&px=999 "Screen Shot 2020-11-23 at 4.16.36 PM.png")  

I hope this helps! Please let me know if you're still experiencing the issue and we can do some more thorough troubleshooting. :)


Tags: cloud

confluence-cloud
How do I standardize confluence pages so they look the same regardless of screen size?
Asked by Addison Attar:

When I build a page in Confluence, they do not look good when viewed on different screen sizes. How can I fix this so they are standardized regardless of when screen size I am viewing my pages on?


Answers:
author: Daniel Ebers
body: Hi Addison,

welcome to the Atlassian Community!

Whilst I do not know nor see if you are dealing with a malformatted page (for example due to a high resolution monitor/screen) there have been some discussions around lately.

Even if not mentioned in details I believe this Suggestion might add to your request - so feel free to upvote and watch it.  

<https://jira.atlassian.com/browse/CONFCLOUD-68254>

Cheers,  
Daniel


author: Carla Ann Rowland
body: If you are talking about monitors then it is individual monitor resolution. If you are referring to using different devices here is a link to confluence page: <https://confluence.atlassian.com/cloud/compare-atlassian-cloud-vs-server-744721664.html#CompareAtlassiancloudvsserver-Scalabilityandextensibility>.


Tags: cloud

confluence-cloud

page

resolution

screen

user-experience
Using the Rest API, how do I move a child page to the root level ( e.g. no parent )
Asked by Evgeniy Belov:

The wiki rest:

Move a page to a new location relative to a target page

PUT /wiki/rest/api/content/{id}/move/{position}/{targetId}

says targetId is required. So, if I want to set the targetid to Null, it fails.

Thanks.


Answers:
author: Pavel Potcheptsov
body: Root level, i.e. Space home page has it's own pageId.

Hover mouse to Edit button to see it or press Page Information to see it in address bar.


Tags: cloud

confluence-cloud
What happens to the Confluence documents a user created if they are deactivated?
Asked by Kim Cude:

What needs to be done with Confluence documents that a a user created that has left the organization and needs to have their account deactivated?


Answers:
author: Krister Broman _Advania_
body: You do not need to do anything with the documents but be aware that if you delete the user all reference to that user will be replaced by "Former User". So its often better to deactivate the user which will let the data remain while not taking up any licenses anymore.

Read up here: <https://support.atlassian.com/confluence-cloud/docs/what-happens-when-an-account-is-deactivated-vs-deleted/>


author: Kian Stack Mumo Systems
body: Kim,  

Documents created by a user will be left in the system when their account is deactivated. Did you want to remove them for some reason?  

Thanks,  

Kian


Tags: cloud

confluence-cloud
Duplicate Action Items
Asked by Edward Abbati:

This issue started after the upgrade in Confluence.

I run a weekly meeting and store my notes/actions in those meeting notes. When I start a new meeting, I copy the meeting notes of the previous meeting, delete all the action items, and re-title the notes.

What is happening, is that in the Action Item list, I have duplicate action items. When I click on the meeting notes, there is no action item listed **(but it shows on the Action List there is is an action item)** It is listed on the original meeting notes but not the one I copied. When click on the action item to complete, it gives me an error message, or the action item button won't accept that the action item is completed.

Again, this all started after the upgrade, I have been doing the meeting notes list this for over 1 1/2 years.

![Screenshot 2020-11-23 113447.png](/t5/image/serverpage/image-id/119384iEF6D7E48C7E5F342/image-size/large?v=v2&px=999 "Screenshot 2020-11-23 113447.png")


Answers:
author: Bo Chen
body: I have the exact same issue. This is affecting productivity of my team as we're using this feature quite a lot!


author: Diego
body: Hello [@Edward Abbati](/t5/user/viewprofilepage/user-id/2262399)!

This behavior is a known bug that is being worked on by Atlassian. You can check the report and engage with it here:
> * [++***\[Confluence Cloud\] Copying a page duplicate tasks***++](https://jira.atlassian.com/browse/CONFCLOUD-71132)

Currently, there is no workaround to this behavior. The best approach would be to vote and watch the report. Let us hear from you!


Tags: cloud

confluence-cloud
What is the supported / recommended method to hide or disable the "Forgot your password?" link ?
Asked by Jerome McHugh:

What is the supported / recommended method to hide or disable the "Forgot your password?" link on the Confluence login page as our Server instance is LDAP integrated to Active Directory. This is confusing to end users


Answers:
author: Jerome McHugh
body: Known Error Condition {#toc-hId--1272217117}
--------------------------------------------

On the Confluence Login page, a user selects the Link for "Forgot your password" and attempts to change or update their password but this does not work as expected.

Cause {#toc-hId-1215295716}
---------------------------

This error occurs when Confluence is configured to use an external LDAP user repository such as Active Directory, but the Security Configuration has not been updated correctly

Solution {#toc-hId--592158747}
------------------------------

The Confluence configuration can be modified to NOT display the Link on the login page

Navigate to Administration \>\> General Configuration \>\> Security Configuration \>\>

On the Edit Security Configuration page select the ***Edit***button, then select the check-box for ***External user management.*** Save your change.

The Link will no longer be displayed on the Login page.


author: Vero Rivas
body: Hi [@Jerome McHugh](/t5/user/viewprofilepage/user-id/424843)

Look at this post, maybe can help you

<https://confluence.atlassian.com/confkb/how-to-hide-the-forgot-password-link-in-confluence-659785477.html>

Cheers


Tags: confluence-server

server