youngmon/atlassian-qna huggingface dataset:
Name change not updating
Asked by Kalado:

Hello,

I changed my name in my profile but it is not reflected here. (Like two weeks ago)

The account was ordered by my coworker and her name should not be public (search engines) for something I wrote.

Thank you for your help


Answers:
author: Kat Warner
body: Have you tried updating your name via [https://id.atlassian.com](https://id.atlassian.com/)?

comments: author: Kalado
body: Yes, there is no name field in the profile on this site anyway.


author: Kat Warner
body: [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) - any ideas?


author: Monique vdB
body: [@Kalado](/t5/user/viewprofilepage/user-id/2065433) you have to log all the way out of all your Atlassian accounts and then back in for the name change to take effect. Can you try that?


author: Kalado
body: Thank you!


author: maxi
body: [@Monique vdB](/t5/user/viewprofilepage/user-id/786286)  
I've had the same issue. Updated my name like a month ago. Is it only not updated locally until you sign out of all the instances of Atlassian, or on the portal as well?


author: Monique vdB
body: [@maxi](/t5/user/viewprofilepage/user-id/2554786) we just released an update allowing you to choose a different private or public name. You'll have to update the new field, then log out and back in. It's pretty easy (compared to the old process anyway). [Check out the instructions here](https://community.atlassian.com/t5/Feedback-Forum-articles/Release-note-for-July-15-2019/ba-p/1131708).


Tags: atlassian-support

feedback

name

profile
Flatshare Ltd - New Po System
Asked by Ewa Natkaniec:

Hello,

We're in the process of establishing a new buying system. Does anyone know whether Atlassian accepts purchase orders?

Kind regards ,

Ewa


Answers:
author: Nic Brough -Adaptavist-
body: They do not. See <https://confluence.atlassian.com/purchasing/how-can-i-submit-a-purchase-order-po-number-to-atlassian-will-you-accept-my-po-terms-321848743.html>


Tags: account

atl-ca

cloud
Can't Able to logon
Asked by Karthick Jeevanandham:

Can't Able to logon


Answers:
author: Daniel Eads
body: Hi Karthick,

If you're trying to log in to any Atlassian Cloud accounts, you can reset your password if you're not seeing some other error:

* [Atlassian ID (Jira Cloud, Confluence Cloud, etc) password reset](https://id.atlassian.com/login/resetpassword)
* [Bitbucket.org password reset](https://bitbucket.org/account/password/reset/)

Otherwise you should contact the help desk or the administrators at your workplace. Based on your email address, it looks like you might be trying to log in to a Server product. There is probably a single sign-on system where you're trying to log in at and you may need to have an administrator unlock your account or change your password. If you don't have any way to go about contacting the help desk at your work, see if your supervisor knows.

Cheers,  
Daniel


author: Nic Brough -Adaptavist-
body: What are you trying to log into, where, what is the error message, and have you tried the "lost password/account" links?


Tags: account

cloud
Can?t see my posts
Asked by Tom Lister:

Hi

I posted some suggestions to a question

<https://community.atlassian.com/t5/Jira-questions/JQL-to-fetch-if-an-issue-was-completed-closed-between-the/qaq-p/918912>

But i'm not seeing them show up on the thread. Does anyone know why that is?


Answers:
author: Nic Brough -Adaptavist-
body: I think the spam filters added up a few too many points from short text, link and a relatively new poster.

I've de-spammed them. (And spam filters is on the list of things to talk about with Community leads)


Tags: feedback
Can I bulk import users in Atlassian Cloud?
Asked by Eric Cooper:

I have 79 users to invite. Is it possible to import these without going through the "Invite User" widget 79 times? Thanks.


Answers:
author: Ramona Scripcaru
body: Hey Eric,

In the **Invite User** page, you can add multiple emails and separate the email addresses with a comma, no need to add them one by one.

![Screen Shot 2018-10-22 at 12.04.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/35572i9D29ED464689400D/image-dimensions/270x252?v=v2 "Screen Shot 2018-10-22 at 12.04.03.png")

It is not possible to import the users from your side, but if your requirement is to import them, you can raise a support case from <https://support.atlassian.com/contact/#/> and one of our technical support engineers can help you and use a REST API script from our side to import the users. For this, we will need a file with the users' email address, username and display name.

Thanks,

Ramona

comments: author: Will Baltazar
body: This reply was from 2018. Just checking...is this still the case now?


Tags: account

atl-cloudmisc

atl-curate

atl-gruland

cloud
Atlassian contact form is broken, how do we contact Support?
Asked by Adam Martin:

We have a problem with our JIRA account, but every time I try to submit a support request, all I get is a form that is itself broken. Trying to submit the form generates the error:

"Something went wrong, please try submitting your request again."

There is no contact email, no support, nothing. The support pages will not allow us to contact Atlassian directly, and with the Atlassian support form broken, we have no way to get support \*and no way to tell them\* that their form is broken.

Does anyone have a direct contact for Atlassian support?


Answers:
author: Kevin Gelking
body: Still broken or broken again. And 'support@atlassian.com' was closed and directs you to the disfunctional support page...


author: Daniel Eads
body: Hey Adam,

Just following up - we identified an overly-aggressive CAPTCHA setting on the contact form that was preventing some users from being able to submit issues. It's been modified and you should be able to submit issues to support now.

Sorry about that and glad you were able to get your issue resolved!

Cheers,  
Daniel


author: david
body: Hi [@Adam Martin](/t5/user/viewprofilepage/user-id/2202734) you can reach them here: <https://support.atlassian.com/contact/#/>

I've tried some minutes ago and works fine

Cheers,

David

comments: author: Adam Martin
body: That is the form that refuses to work for me, with the error I provided.

If that form worked, I would not have a problem.

...and because it's broken, I cannot work with Atlassian to find out hte problem and help them fix it!

If you have a support contact for Atlassian, please share it. Pointing me back to the same form that is broken doesn't help, sadly :(.


author: david
body: Have you tried doing via Jira? Troubleshooting section in Admin menu


author: Adam Martin
body: The problem I was trying to get help with was that I couldn't get in to the Admin menu, from an account that apparently had Admin access!

However, we have now independently discovered and fixed that problem, so I'm giving up on Atlassian support here (I can't get a message to them, so I can't help them debug whatever is breaking their support form. I guess it will remain broken, and some users will be unable to get support)

(for the record, the original bug: do not have two employees with the same first name and surname (this breaks some of JIRA's screens). When logged in as a System Admin, we could see both employees, but when logged in as a normal user, we could only see one employee, and permissions were accidentally given to the wrong employee.)


author: david
body: Happy to hear that is solved Martin and thanks for sharing the original problem.

Btw, I have colleagues that assure that writing an email to support@atlassian.com opens a ticket but I haven't checked myself.

Cheers,

David


Tags: account

atlassian-support
Impossible d'acc?d?er ? mon compte atlassian
Asked by Phoeb? ASSONG EYA:

Impossible d acc?der via la doube authentification ? mon compte passong.externe@g7.fr


Answers:
author: Nic Brough -Adaptavist-
body: You are using an atlassian account to post here. I assume you mean a different one? If you've lost the passwords to that, go to id.atlassian.com and reset the credentials.


Tags: account

cloud

language-fr
Profile Photo Rotation
Asked by Angelina Cordaro:

I have uploaded a photo for my profile however it keeps pulling it from my desktop and rotating the photo horizontally. Is this a common issue? Suggestions for fixes?

![Screen Shot 2018-10-10 at 11.44.01 AM.png](/t5/image/serverpage/image-id/34606i09E483FCFE269749/image-size/large?v=v2&px=999 "Screen Shot 2018-10-10 at 11.44.01 AM.png")


Answers:
author: Shannon S
body: Hi Angelina,

I've seen a few issues in Cloud where when attaching an image either to Confluence or Jira, the EXIF rotation information wasn't being honored.

Could you let me know, did you take this photo with a phone, and can you show me the EXIF information for it?

For example, on macOS, open the file in Preview, select **Tools \> Show Inspector \> More Info \> EXIF** and screenshot that information.

For Windows, you can [have a look at this article](https://www.howtogeek.com/289712/how-to-see-an-images-exif-data-in-windows-and-macos/) for information on how to get your EXIF information.

Regards,

Shannon

comments: author: Angelina Cordaro
body: Hi Shannon!

Thank you for your response! The photo was taken with an iPhone and I have attached a screen shot of the EXIF information. ![Screen Shot 2018-10-17 at 9.12.31 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/35236i5D75C1D90C1BE9E7/image-size/large?v=v2&px=999 "Screen Shot 2018-10-17 at 9.12.31 AM.png")


author: Shannon S
body: Angelina,

Thank you for confirming that.

I've been able to replicate the same using a vertical image from both an iPhone and an Android phone, and in both cases it displays sideways.

I went into my iPhone, edited the image very slightly (in my case by increasing the brightness by one degree) and then I was able to upload it properly.

Can you give that a try?

I've also reported this as a bug below:

* [ID-6674](https://jira.atlassian.com/browse/ID-6674) *EXIF Image Rotation not supported*

Please vote on the bug to help show the number of users who are affected by this problem. You can also feel free to watch it in order to receive any updates on this going forward.

Regards,

Shannon


Tags: account

atl-cloudmisc

cloud
STARTER LICENSE
Asked by RezaDigital Nouri:

HOW CAN I BUY A STARTER LICENSE?


Answers:
author: Nic Brough -Adaptavist-
body: Please STOP SHOUTING (it's rude and hard to read)

Then go to Atlassian.com, pick the product you want and buy a $10 licence by following the purchasing path.


Tags: atl-ca

atlassian-support
Invoice
Asked by Admin Intech:

Hello,

Where I can find an example of invoice I will recieve after a payment. Before entering payment information I have to get OK in my account department. Could you please help with it?


Answers:
author: Sloan
body: Hi [@Admin Intech](/t5/user/viewprofilepage/user-id/1907132) I point you to P[urchasing \& Licensing FAQ](https://www.atlassian.com/licensing/purchase-licensing) and the Atlassian Support. You can contact Billing Support unter <https://support.atlassian.com/contact/>

They should be able to help you with billing questions.


Tags: account

atl-ca

atlassian-support

billing
How could I delete my atlassian account?
Asked by DK:

I am following these[instructions](https://id.atlassian.com/manage/close-account?_ga=2.187379681.830754043.1537006314-1528676937.1537006314) but not able to delete my account. (Note I want to delete "atlassian". I already deleted my bitbucket account.


Answers:
author: Shannon S
body: Hi Mohammad,

If you're having trouble, I would recommend [contacting our support team](https://support.atlassian.com/contact/#/). They can help you to delete your account.

Regards,

Shannon

comments: author: DK
body: Thanks Shannon. Contacted support team.


author: Shannon S
body: Thank you for confirming.

Once they determine what the issue is you can feel free to share here as it can help other people in the future.

Regards,

Shannon


Tags: atlassian-support
How to find my SEN number
Asked by Michelle Bliss:

I'm needing to find my SEN number. THe directions that i found online are for the old UI for atlassian, so i'm having problems. Help


Answers:
author: Daniel Eads
body: Hi Michelle,

Is there something particular you need your SEN for? Based on your account information, it looks like you have an Atlassian Cloud subscription. If you'd like to open a support ticket, you can use your URL (companyname.atlassian.net) instead of a SEN on the contact form.

Cheers,  
Daniel


Tags: account

atlassian-support
Where exactly can I find the"buy button" starter licence for 10$/year
Asked by Erwin Verbeek:

Hi there,

I have signed up for a trial period and now I would like to buy a starter license. We are only two users at the moment and starting our small-scale company right now.

However, when I am prompted to add my payment details, I can only choose a license for 10$/month not 10$/year. I have read the q\&a (<https://www.atlassian.com/licensing/starter#licensingandordering-2>) but haven't found the the way to acually sing-up and buy the starter license.

Sorry, but please explain step-by-step. Thanks a lot!

cheers, erwin


Answers:
author: Michael Wohlgemuth _Wolge_
body: Greetings Erwin!

Here you go: <https://www.atlassian.com/purchase/product/jira-software>

Thats where i bought my tiny license :D

comments: author: Erwin Verbeek
body: Hi Michael,

thanks for the quick reply. Could you please explain step-by-step?

My steps so far:

- Select Cloud as deployment and add Confluence

- At "claim your site" I click "add products to an existing site" as I have already singed-up for a 7-days trial

- Error message:   
You must [signup for OnDemand](https://www.atlassian.com/ondemand/signup) before you can configure an OnDemand instance. If you already have an OnDemand account please check that it is linked to your current username.

- "Singup for OnDemand" brings me to <https://www.atlassian.com/try> which I choose in the first place

Thanks for your help!


author: Manon Soubies-Camy
body: Hello [@Erwin Verbeek](/t5/user/viewprofilepage/user-id/1770343),

You can't get a license for 10$/year in Cloud - it is either 10$/month or 100$/year.

You can get a 10$/year license when using Server though, see pricing:

* [Confluence Server](https://fr.atlassian.com/software/confluence/pricing?tab=self-hosted)
* [Confluence Cloud](https://fr.atlassian.com/software/confluence/pricing?tab=cloud)

> I click "add products to an existing site" as I have already singed-up for a 7-days trial

If you'd like to continue your trial, you should actually go to your Confluence \> *Site administration* \> *Billing* \> *Billing details* and add your payment's details there.

Hope this helps,

- Manon


author: Michael Wohlgemuth _Wolge_
body: Ohhhhh! Well, the cloud version is indeed 10$ per month, the server version is what i got for 10$ a year. Sorry for the misunderstanding.

About the ondemand error: I cant help you with that because i have 0 experience with cloud unfortunately. BUT, isnt there an option to upgrade your evaluation license in your JIRA instance (for me it is under Administration -\> Applications -\> Versions and Licenses \[keep in mind, i have server, not cloud\])?

What happens if you click that link, assuming you have it too?


Tags: account

atl-ca

atlassian-support
How do I do Google site verification to my Atlassian cloud domain so I can affect Google crawls?
Asked by Jim Helwig:

Google allows multiple ways for me to verify my properties <https://support.google.com/webmasters/answer/35179?hl=en> but which one works for my Atlassian Cloud domain?


Answers:
author: Daniel Eads
body: Hi Jim,

Unfortunately there isn't any supported option for the search site verification right now. We do have a couple feature requests open for this:

**Confluence** : [CONFCLOUD-58334](https://jira.atlassian.com/browse/CONFCLOUD-58334)

**Jira** : [JRACLOUD-68281](https://jira.atlassian.com/browse/JRACLOUD-68281)

Voting on these issues will help our product managers prioritize the impact against other features being requested. And watching the tickets will let you follow along when development work happens!

Cheers,  
Daniel


Tags: account

atl-cloudmisc

cloud
I want to change my password
Asked by Michael G. Morris:

Just trying to reset my password seems overly complicated? Mike Morris RN


Answers:
author: Moses Thomas
body: [@Michael G. Morris](/t5/user/viewprofilepage/user-id/1835067)You are very welcome to community, please could you state where you want to change password, Atlassian cloud ? Jira cloud/server, confluence server/cloud? bitbucket server/cloud ? as so on which atlassian stack ?

best!


author: Daniel Eads
body: Hi Michael,

It looks like your organization has an Atlassian Cloud subscription, so I'm assuming you're trying to change your password there.

You can quickly do this at <https://id.atlassian.com/manage/change-password> for all sites that use your Atlassian ID (Community, Jira Cloud, Confluence Cloud, etc). The only exception is if your organization chose to use Google for authentication - if this is the case, that page will let you know! The quick link to change a Google password is <https://myaccount.google.com/signinoptions/password>

Cheers,  
Daniel


Tags: account

atl-cloudmisc

atlassian-support
Linked Issues vs {issueLinks}. Remote Links and Formula Columns
Asked by James Roy:

Hi there,

I would like to somehow get an array of remote links from a Jira issue and filter for a certain type of remote link and use the result to populate a column in Structure.

-----------------------------------------

"6076" is what I'm after, which is a remote link found by

*JQL {issueFunction in linkedIssuesOfRemote("application name", "ACME System")}*

Using Structure I can add the bundled column "Linked Issues" that returns all outgoing issue links:  

![PASS_20240913_009.png](/t5/image/serverpage/image-id/347313i81D0F4A862CD482D/image-size/large?v=v2&px=999 "PASS_20240913_009.png")

However, when I use a "formula" column and refer to Issue Links some outgoing links, remote links, are omitted:

![PASS_20240913_011.png](/t5/image/serverpage/image-id/347314i995D8A96CC70A6E6/image-dimensions/454x348?v=v2 "PASS_20240913_011.png")

[This question](https://community.atlassian.com/t5/App-Central-questions/Visibility-of-Linked-Issue-in-Structure/qaq-p/2644526) speaks to the same issue but the response relates directly to the formula and the inability of Issue Links to return ALL link types.  

I wonder though, is there way to refer to the "Linked Issues" column itself or some other way to to return the same array provided by the Linked Issues column.

Thank you.


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@James Roy](/t5/user/viewprofilepage/user-id/5591658)   

If you want to only see links to resources outside of the current Jira instance, then it's not possible for the same reason as mentioned in the other post - the Formula column doesn't recognize remote links at the moment. The Linked Issues column is indeed capable of displaying these links, but this column can't be referenced in the Formula.  

I hope this clarifies the matter. If you have more questions about Structure - please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)  


Tags: data-center

formula

jira-data-center

structure
How Workload is being calculated in User Workload Report?
Asked by Mahanth Prudhvi P:

Hi, As I was going through User Workload Reports I came across this "ABCD" time mentioned in Workload. We are not currently using story points or original estimated hrs. Can you help me with, how it is calculating the workload

Thanks

![Screenshot (249).png](https://community.atlassian.com/t5/image/serverpage/image-id/347309i45B4369A7989BC18/image-size/large?v=v2&px=999 "Screenshot (249).png")


Answers:
author: Marc - Devoteam
body: Hi [@Mahanth Prudhvi P](/t5/user/viewprofilepage/user-id/5429628)

The User Workload Report is designed to only show one user:

*The 'User Workload' report displays useful time tracking information on issues assigned to **a particular user** . It shows the number of unresolved issues assigned to the **specified user**, and the workload remaining, on a per-project basis.*

It also takes issues from sprints and uses the sprint lenght as workload parameter

comments: author: Mahanth Prudhvi P
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Apologies for the delayed response.

I understand that it only shows a single user workload but my question is how does it calculate the workload.....what will be considered to calculate it when we are not using story points, estimated and remaining hours so what is considered here to calculate Workload.

Thank you for your quick response.

Regards,  
Mahanth.


Tags: cloud

jira-cloud
Update an asset via rest api quickly
Asked by Rudy Holtkamp:

Hi,

I've an asset which has an attribute which can hold multiple reference objects.

To be clear the Application object has an attribute Users, which refers to Employee object. It can be that there are 100+ users in the attribute.

To update the object with a new user, I get the Application object, get all ids of the Users, add the new User and update the Application object. The call is taking more and more time, because of the growing number of values in the attribute.

So basically I'm updating e.g. 100 Employee objects for 101 Employee objects in the attribute.

Is there a quicker way to add just 1 Employee to the User attribute via the REST API?


Answers:
author: Marc - Devoteam
body: Hi [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802)

I don't think its currently possible. as I' ve been searching for this as well.

The only thing I could find, that there is an open issue at Atlassian that relates to this; [JSDCLOUD-11392](https://jira.atlassian.com/browse/JSDCLOUD-11392)

comments: author: Rudy Holtkamp
body: Thanks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) , it's so painfully slow. I think I have to endure the waiting.   
48 updates down, still 3602 to go ??


author: Xijie Yi
body: Hi [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802)

I implemented a similar solution in our system, where we manage application/system License object with attributes for Users and Roles. Each Role is a reference to another object, and when a user requests a new role (or new access with some roles) and it's approved, I use a REST API call to append the new roles to the License object. Here is my method: [Atlassian Article](https://confluence.atlassian.com/jirakb/how-to-append-list-of-objects-to-a-reference-assets-object-attribute-using-automation-1141483722.html). But I think we might using the same method to add object to attribute.![Screenshot 2024-09-23 143953.png](https://community.atlassian.com/t5/image/serverpage/image-id/348816i00D0CED48B524C75/image-size/large?v=v2&px=999 "Screenshot 2024-09-23 143953.png")

In our case, haven't encountered any performance issues yet, but that's only because I don't have a large number of roles in the attribute at the moment.

comments: author: Rudy Holtkamp
body: Thanks [@Xijie Yi](/t5/user/viewprofilepage/user-id/5219860) , did a similar thing as you referenced in the article. It just the sheer amount of references that is bothering me.


Tags: api

assets

cloud

jira-service-management

jira-service-management-cloud

rest