youngmon/atlassian-qna huggingface dataset:
Client side API for displaying Documents
Asked by danielb:

I am looking to build a help center on one of our applications, but would like to use our confluence docs as the source. We'd also like the ability to search these docs. Is there an API for client side use that would allow us to do this?

I'm trying to avoid an "iframe-y" solution for this problem and was hoping there was something more elegant offered?


Answers:
author: Laura Parraga -K15t-
body: Hi Daniel! I'm Laura, product manager for the Confluence app [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview). If you would like to use Confluence as the source for your help center content, then our app Scroll Viewport might be worth looking into.

Scroll Viewport generates a static website out of your Confluence content. You simply select one or more Confluence spaces for publishing and Viewport transforms these pages into a site that is styled like a help center. Here some live examples: <https://help.k15t.com/scroll/example-help-centers>

You can further customize and brand the site, connect a custom domain, add authentication, use our in-app help feature to embed content from the site into your application, and more. You can test the app for 30 days for free from the Atlassian marketplace and learn how to get started on <https://help.k15t.com/scroll-viewport/get-started>.

If you have any more questions or want a demo, please just let us know via help@k15t.com!


Tags: cloud
Confluence Blog Post Smaart Vales
Asked by Matheus Fran?a:

I'm facing some problems about Confluence's smart values focused on blog posts.

<br />

- I created an automation so that every new post sends an email to group members notifying them that a new item has been published.  
- This automation is used to communicate with our teams with faster messages that are already documented in Confluence.  
- I would like to include the name of the post, the link and the content of the post in this email.  
- {blogpost.title}} and {{blogpost.url}} worked normally, but not for the content.

I have already used the following examples and the content is not listed in the email or in the log action:

{{page.body}}  
{{page.body.text}}  
{{content.body}}  
{{content.blogpost.body}}  
{{content.blogpost.body.text}}

<https://support.atlassian.com/cloud-automation/docs/smart-values-in-confluence-automation/#URL.1>


Answers:
author: G subramanyam
body: Hi [@Matheus Fran?a](/t5/user/viewprofilepage/user-id/3546345) welcome to the Atlassian community.

If I understand correctly, you're trying to automate the process of sending notifications about new blog posts in Confluence, and wanted to include details like the blog title, link, and content in the email. You've successfully used for the title and link, but encountering issues with including the content of the post!

While Confluence's smart values are generally powerful for automations, blog post content can be a bit tricky. That's because current smart values offer access to title and URL for sure. My assumption, the content isn't exposed through Smart Values.

++**Few approaches you can try:**++

* Give this smart value a shot: **{{blogpost.body.text}}** This should pull the plain text content of the blog post body.
* Have a look at this [**blog posts macro**](https://support.atlassian.com/confluence-cloud/docs/insert-the-blog-posts-macro/)

comments: author: Matheus Fran?a
body: Good morning!

Unfortunately this smart value didn't work either.


Tags: cloud

confluence-cloud
How can we increase the limit of nested items archived?
Asked by Peter, Stacey:

When Archiving with nested content, we are limited to only archive 5 of the nested items. For our current situation, we have 7 nested items. For other situations, this could increase. How can we increase the limit of nested items archived?


Answers:
author: Andy Gladstone
body: [@Peter, Stacey](/t5/user/viewprofilepage/user-id/5415544) how are you archiving the pages? The best method is to follow this method:

Select **Space settings** , then **Manage page tree** (under Manage content).

Select the boxes next to the pages you want to archive or delete. Selecting a page will select it and all of its nested pages. To deselect individual nested pages, simply uncheck the boxes.

This will allow many more than (5) nested pages per parent page.


Tags: archive

cloud

confluence-cloud

nest
Why does the PDF Exporter revert to legacy?
Asked by Shawn Huelle:

I work primarily in a space that uses PDF export settings: HTML for title/header/footer and CSS for the PDF stylesheet. Having encountered some problems with these settings (caused in particular by [@page](/t5/user/viewprofilepage/user-id/2601906) tags), I started using my personal space as a test area for PDF Export. I initially copied all the HTML and CSS over to my test space, but found I needed to start from scratch.

With nothing in the PDF Export portion of the Look and Feel settings, the new exporter was used.

The moment I added some HTML to the title section, the exporter reverted to legacy.

I removed all mentions of "class" from the HTML (despite there being no CSS in the styelsheet), and the exporter reverted to legacy.

I rewrote the HTML from scratch, and exported 3 PDFs. In those 3 times, the exporter reverted to legacy twice. It used the new exporter once.

I checked with Admin, and my organization does not use IP Allowlists.

Based on the documentation I have found, the two reasons for the exporter to revert to legacy are the use of [@page](/t5/user/viewprofilepage/user-id/2601906) tags or the use of IP Allowlists. I am currently using neither, and the exporter continues to revert to legacy.

Any thoughts or advice you may have will be greatly appreciated!


Answers:
author: Shannon S
body: Hi Shawn,

Good afternoon, and welcome to Atlassian Community! I'm Shannon with the Community Support team. Thanks for joining us.

The article, [Cases where the PDF export may revert to the legacy exporter](https://support.atlassian.com/confluence-cloud/docs/cases-where-pdf-export-may-revert-to-legacy-exporter/), mentions that HTML in the header/footer/title field in Space PDF Export will cause the exporter to revert. You can follow the feature request below to be updated on its progress:

* [CONFCLOUD-76035](https://jira.atlassian.com/browse/CONFCLOUD-76035) - *Support [@page](/t5/user/viewprofilepage/user-id/2601906) tags with [@Top](/t5/user/viewprofilepage/user-id/1903495)-right, [@Top](/t5/user/viewprofilepage/user-id/1903495)-left, etc properties, header/footer/title HTML, and IP allowlisting in space PDF exports for new PDF export experience*

I hope that helps, but let us know if you have any questions.

Take care,

**SHANNON S**   
**ATLASSIAN** \| Community Support Engineer


Tags: cloud

confluence-cloud
How to export a wiki page in mardown ?
Asked by Arnaud Sautaux:

How to export a wiki page in markdown ?


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Arnaud Sautaux](/t5/user/viewprofilepage/user-id/5415472) ! Welcome to the Atlassian Community!

Exporting to markdown is not native to Confluence. You have to install a Marketplace app to do it.

Here's a list of apps based on a query I did

[https://marketplace.atlassian.com/search?product=confluence\&query=markdown](https://marketplace.atlassian.com/search?product=confluence&query=markdown)

comments: author: Arnaud Sautaux
body: Thanks


author: Robert Wen_ReleaseTEAM_
body: You're welcome. If you feel that the answer I gave was correct or accurate, please don't hesitate to mark it as Accepted.


Tags: cloud

confluence-cloud
Unable to rename a page
Asked by Kseniia Reznikova:

When editing a page and its name, I receive an error: "Give your page a unique name". But the name is unique already. Also, I tried to rename the page via tree menu. But it gives me an error as well and says 'That name already exists'. I don't understand why it doesn't accept the unique name I gave. Are there any logs that show other pages with the same name?

Thank you


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This error is what it says it is - the words or sentence you are trying to name your page as has already been used. Confluence ignores most special characters and the case of the letters when comparing the names of pages.

There's no direct comparison page that comes out of this error, but Confluence search looks first at page titles, so just try typing the name of the page into the search in a new browser tab or window.


author: marc -Collabello--Phase Locked-
body: Maybe the reason is that the page name contains symbols which Confluence does not see as different.

My recommendation is to e.g. add the digit "1" to the page name and see if the rename works.


author: Ines C
body: Hi everyone,

I'm experiencing the same issue. The name was used before, but the page has since been deleted. It seems to be a bug. Has anyone found a workaround? I prefer not to use special characters in the page name.

Thanks!

Update: the page was actually archived, not deleted. So I simply restored the page. Also, found out that it's possible to restore deleted pages from Space settings \> Manage content \> Trash


Tags: cloud

confluence-cloud
Filter Jira issues for single components in Confluence
Asked by Matthias:

Hi there,

I am using the "Insert Jira Issue/Filter" to show some Jira issues in Confluence.

Additionally I am using the [Table Filter, Charts \& Spreadsheets for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview&from=documentation) so that one can filter the issues directly in confluence:

![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/302742i2BD3B5A3017C8BF2/image-size/large?v=v2&px=999 "1.PNG")

The problem is, that it is not possible to filter for single component:

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/302743iF02EBB6309C527F7/image-size/large?v=v2&px=999 "2.png")

![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/302744i984288F7750370BD/image-size/large?v=v2&px=999 "3.png")

I would like to click on only one component, "component2" for example.

Has anyone an idea how this is possible?

Thank you :)


Answers:
author: Stiltsoft support
body: Hi [@Matthias](/t5/user/viewprofilepage/user-id/5292634) ,

Please go to the Table Filter macro settings and click on the filter settings icon (the cogwheel) of your "Component/s" column:

![Fri 17-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/302758iA133869B5B68BA25/image-size/large?v=v2&px=999 "Fri 17-1.png")

Here you may set the cell value delimiter (comma for my example and for your case, as I can see from the screenshot).

Now your items are separated:

![Fri 17-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/302759i318CC4342BFA7EB8/image-size/large?v=v2&px=999 "Fri 17-2.png")

Hope it helps your case.

comments: author: Matthias
body: Great, this works fine! :)

Thank you [@Stiltsoft support](/t5/user/viewprofilepage/user-id/5062270)

I searched for a solution quiet long in you documentation. Have I missed it, or is it not described there? If so, you should add it.

Have a nice weekend :)


author: Stiltsoft support
body: Please check the following link: <https://docs.stiltsoft.com/tfac/cloud/table-filtration-42239755.html#Tablefiltration-DropdownFilter>

Scroll a little bit down and you'll see the related info:

![Fri 18-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/302771i68C601B8C29DCF09/image-size/large?v=v2&px=999 "Fri 18-1.png")


Tags: component

confluence-data-center

filter

jira-data-center

stiltsoft

table

table-filter

table-filter-and-charts
Error Connecting to Slack
Asked by Juan Pablo Lombardo:

Within the company we have the Jira Cloud app installed in our slack. Recently due to an error my Slack status changed from Member to Guest and then back to Member again. At that time my Jira cloud-Google account disconnected from my slack. I'm trying now to reconnect because I used to get notifications for all my tickets through slack but an error message always comes up. The administrator says my permissions are all ok and that nothing has changed but after that incident I'm unable to get any updates from Jira in slack. I always end up with a warning sign and this message in this URL :

#### Something went wrong. Reload this page or contact support {#toc-hId-347784364}

<https://atlassian-slack-integration.services.atlassian.com/error>


Answers:
author: Nicolas Grossi
body: [@Juan Pablo Lombardo](/t5/user/viewprofilepage/user-id/5535484) As oer the message you get, there is an issue on atlassian side.

Nicolas


author: Nicolas Grossi
body: [@Juan Pablo Lombardo](/t5/user/viewprofilepage/user-id/5535484) You might contact support.atlassian.com

Nicolas

comments: author: Juan Pablo Lombardo
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) , thanks for the response! Unfortunately I did try that site and if you don't find an answer there it sends you here for any questions. I tried to get in touch with someone from support within Atlassian but I couldn't, in case you know any other workarounds for that. I did speak to a seller and he sent me here to the community too.


author: Juan Pablo Lombardo
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) , thanks for the response! Unfortunately after trying the support site if you don't find the answer it sends you here. I haven't been able to chat with any POC from Atlassian about my issue if you know any way to get in touch with someone from support or something similar. I did get to speak to a seller and he sent me here too.


Tags: cloud

jira-cloud

slack
Resolution field defaults to Rejected
Asked by Matt Heidsick:

I have a weird issue with one of our projects, in where we changed the Status of one of our Stories to Done with a Resolution of Done, however the Resolution automatically changed by itself to Rejected.

I tried reopening and closing the Story with another Resolution with the same result, it defaults back to Rejected.

I even set Done as the Default resolution and moved Rejected further down in the selection list, as well as tried to clear defaults but the result did not change.

One thing to note is, there are only a handful of stories where we're experiencing this. All other Stories work just fine.

I also attempted the above with the same Story in our sandbox environment, which works just fine and retains the selected Resolution (Done, Rejected, Duplicate etc.). I tried different resolutions by reopening / closing the Story which also worked as intended.

A little bit perplexed and hope someone else has run into this issue ??


Answers:
author: Matt Heidsick
body: I actually figured it out. For whatever reason, there was a Post Function set to set the resolution to Rejected. Removing that fixed it.


Tags: cloud

jira-cloud
Atlassian Univ had a learning path "Become an effective Atlassian Cloud Org Admin" & now gone
Asked by Linda Noonan:

Last week in the Atlassian University, there was a Learning Path named "Become an effective Atlassian Cloud Organization Admin" and today it's gone. Does anyone know why it went away and how I can find it again?

![Learning Path.jpg](/t5/image/serverpage/image-id/334060i1A752CFDB9D5A4D4/image-size/large?v=v2&px=999 "Learning Path.jpg")

We are currently in Data Center, but moving to Cloud soon so my leader suggested I take those classes, but now I can't find them.

[Build confidence and skills with guided learning paths : Atlassian](https://university.atlassian.com/student/collection/850385-learning-paths)


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Linda Noonan](/t5/user/viewprofilepage/user-id/4699785)

Atlassian changed a bunch of accreditations. This is the one for Jira Org admin:

[Administer Atlassian organizations](https://university.atlassian.com/student/path/1370008-administer-atlassian-organizations?sid=be7d7270-acb9-4f8c-b9e7-b261f3db7179&sid_i=4)

This one to prepare for the certification (but it is still good to learn. I advise to take this one too)

[Atlassian Cloud Organization Admin Certification Prep](https://university.atlassian.com/student/path/1915783-atlassian-cloud-organization-admin-certification-prep?sid=be7d7270-acb9-4f8c-b9e7-b261f3db7179&sid_i=0)

Regards

Aaron

comments: author: Linda Noonan
body: Thank you!


Tags: data-center

jira-data-center

university
urgent
Asked by Fitah R_:

Nous ne comprenons pas pourquoi vous coupez notre abonnement ? chaque fois, et pourquoi nous ne r?ussissons pas ? vous joindre


Answers:
author: Trudy Claspill
body: Bonjour [@Fitah R_](/t5/user/viewprofilepage/user-id/5520908)

Pouvez-vous fournir plus d'informations?

Votre produit/site a-t-il ?t? d?sactiv? ?

Avant la d?sactivation, les contacts techniques et de facturation du site recevraient des e-mails concernant le projet de d?sactivation du site. Avez-vous v?rifi? aupr?s de ces personnes quels e-mails elles ont re?us ?

Si vous avez des questions concernant votre facturation ou votre licence pour le produit, vous pouvez contacter l'?quipe Atlassian via ce site :

<https://www.atlassian.com/company/contact/purchasing-licensing#/>

---

Hello [@Fitah R_](/t5/user/viewprofilepage/user-id/5520908)

Can you provide more information?

Has your product/site been deactivated?

Prior to deactivation the Technical and Billing contacts for the site would receive emails about the plan to deactivate the site. Have you checked with those people to see what emails they have received?

If you have questions about your billing or licensing for the product you can reach out to the Atlassian team for that through this site:

<https://www.atlassian.com/company/contact/purchasing-licensing#/>

> We don't understand why you cut our subscription every time, and why we can't reach you


author: Nicolas Grossi
body: [@Fitah R_](/t5/user/viewprofilepage/user-id/5520908) Could you please elaborate your question ?

Nicolas


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Jira Reports
Asked by Igor Tomasec:

Hi,   

I want to try the report feature of Jira but I cant find anything that enables me to create reports.   

Project Type: Jira - Software project   

I am the org-admin and product admin.   

What can I do to get the reports?   

EDIT:   
Its a company-managed project  
I looked through all my roles and found out that I cant add any roll. Searches tend to tell me that I need to be product-admin but I have that role already.

Best regards!   

I.T

PS: Resolved -\> I somehow gave myself the role but kciked myself out of the Groups. By adding myself to all the groups possible it suddenly worked.


Answers:
author: Igor Tomasec
body: Resolved -\> I somehow gave myself the role but kciked myself out of the Groups. By adding myself to all the groups possible it suddenly worked.


Tags: cloud

jira-cloud

jira-software
noClassDefFoundError FingerprintChecker On CreateIssueHandler initialisation
Asked by Reinis:

Hi. Im new to jira plugin development. And been given a task to fix this error on our custom incoming email handler. As this is legacy code, I have no deep knowledge why and how this worked before, but at this time it goes something like this:   
Using jira 9.6.0  
Amps. 8.14.3  
jira-mail-plugin v17.0.7  

We call handler1 that implements MessageHandler. And its pretty blank, just straight on calls (In the handler1 handleMessage method) handler2 that extends CreateIssueHandler.   
In this handler2 "handleMessage" method is mostly copy paste, but with some added custom logic inside.  

And in this jira-mail-plugin version CreateIssueHandler requires constructor with multiple parameters, an one of them is FingerPrintChecker.   

Its getting passed from Handler1 like so:   

```
FingerprintChecker fingerprintChecker = ComponentAccessor.getOSGiComponentInstanceOfType(FingerprintChecker.class);
```

And then gets passed into Handler2 constructor and super into CreateIssueHandler.  

Problem is that I get   

"java.lang.NoClassDefFoundError: com/atlassian/jira/plugins/mail/handlers/fingerprint/FingerprintChecker"  

And I Cannot seem to find a way to fix this noClassDefFoundError  
I have tried to access it as a Component, to use @ComponentImport  
To change that Checker to DefaultFingerPrintChecker,   

I have ran it locally and multiple times cleared everyting with atlas-clean. So no cache issues or anything of that sort.  
I even tried to rewrite that logic without using CreateIssueHandler, but ran into issue that I needed to rewrite "createAttachmentsForMessage" And many other methods from those original Jira handlers and its just too much. I guess I don't know how to properly use MessageHandler to rewrite it correctly, and there is also none existing documentation for it. So any help would be appreciated with getting rid of this noClassDef


Answers:
author: Tuncay Senturk
body: Hi [@Reinis](/t5/user/viewprofilepage/user-id/5538625)

Welcome to the Community!

This NoClassDefFoundError can be tricky most of the time.

I assume you have already imported the component using the @ComponentImport annotation to import it as a dependency.

Additionally, I'd suggest ensuring that FingerprintChecker is a valid OSGi component. Adding an import-package element to the pom.xml might work, something like the one below.

```
<Import-Package>
com.atlassian.jira.plugins.mail.handlers.fingerprint;version="[17.0.0,18.0.0)",
</Import-Package>
```

Last, did you add component-import line to the atlassian-plugin.xml?

    <component-import key="fingerprintChecker" interface="com.atlassian.jira.plugins.mail.handlers.fingerprint.FingerprintChecker"/>

I hope this will lead you in the right direction!

comments: author: Reinis
body: Thanks for the fast replay. And yes I have moved import to use @componentImport.

Unfortunately by adding both of those things plugin won't even enable. And I can't seem to find logs regarding it.


Tags: data-center

jira-data-center

jira-mail-plugin