youngmon/atlassian-qna huggingface dataset:
Jira Cloud+Intercom linking issue
Asked by Support Team:

We use Jira Cloud for Intercom, and whenever we try to link a ticket with an existing issue, it doesn't get saved.

<br />

When we try to link an issue, this message appears: Issue Linked

But when we go to that ticket afterward, there is no linked issue.

We have set up all the recommended permissions:

* *Browse projects* and *Edit issues* [project permissions](https://confluence.atlassian.com/x/yodKLg) for the project containing the issue.
* If [issue-level security](https://confluence.atlassian.com/x/J4lKLg) is configured, issue-level security permission to view the issue.

After that, we still cannot see linked issues next to the tickets.

Is there anything we need to do differently?


Answers:
author: Tobias Binna
body: Hey [@Support Team](/t5/user/viewprofilepage/user-id/5573079)

Thanks for your post. I am Tobias from ToolsPlus, creator of the Jira Cloud for Intercom and Intercom for Jira app.

Could you check if [Intercom for Jira](https://marketplace.atlassian.com/apps/1217371/intercom-for-jira?hosting=cloud&tab=overview) is installed on your Jira instance? You can do this by clicking on **Apps** in the Jira top navigation \> **Manage your apps.** Intercom for Jira should show up in the list of **User-installed apps**.

Jira Cloud for Intercom was designed to work with Intercom for Jira. Without the Intercom integration for Jira, you won't be able to see the links.

I hope that helps. Please let me know if you have any further questions.

Best regards,  
Tobias

comments: author: Support Team
body: Hi Tobias,

Thanks for the reply! I will install the app and try again.


author: Shikha Verma
body: Hey [@Support Team](/t5/user/viewprofilepage/user-id/5573079) You can check the following things:

- Check the Integration Settings,  
- Ensure that the issue security scheme is not preventing the link from being saved. If your issue is tied to a security scheme that limits visibility, this might explain why the link isn't showing up on the Intercom side.  
- Check Jira Webhooks  
- Ensure that your Intercom account has the necessary permissions to view linked issues in Jira. If the integration was set up using a different user account, make sure this account has the appropriate access rights.  
- If you use custom fields for issue linking or tracking, ensure that these fields are correctly configured and mapped between Jira and Intercom  
- Clear Cache and Sync Issues  
- In some cases, performing a re-index in Jira can resolve issues related to issue linking or visibility.  
- Try linking a different issue to see if the problem is isolated to a specific issue or project. If the problem persists across multiple issues, it might be related to the integration configuration.


Tags: cloud

jira-cloud
Permission to related issues
Asked by ????? ?????:

Hi!

I have automation in project A that creates a related issue in project B, which can be run by user with permission to project A.

The user does not have access to the project B, but I want him to see only those issues that were created through automation.

What i've already tried:

1. I added this user to the requested participants in the issue of project B, but he still does not see the created issues.

2. I gave him the rights to view project B, but now all the issues of project B are available to him. This is also wrong, he should not see all the issues.

**What other options can there be?**


Answers:
author: Tomasz Kowalczyk
body: You can set permissions in project B to browse project as a reporter and add him as a reporter to related issue

comments: author: ????? ?????
body: If I choose this option I get this notification

Seems not ok ))

![?????? ?????? 2024-08-21 ? 11.39.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/342919i97C43F39F700DC72/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-21 ? 11.39.28.png")


author: ????? ?????
body: And another case:

I want to add the user's boss to this related issue in project B.

so the permission should have the author of the related issue and his boss.


author: Tomasz Kowalczyk
body: You can grant permission to assignee and reporter and set assignee to user and reporter to boss. and pass permissions to it. It's just example because you can use any user picker field and assign permissions to them


author: ????? ?????
body: I doubt this assumption that the project will be available to all authorized users.


author: Tomasz Kowalczyk
body: this message appears because if you set permission to reporter field you're granting all the users permission to view the project but it depends on what you set in reporter field. So message is right because if you set somebody who don;t have rights to project and u set him to a reporter field he will acquire permissions to browse that one issue. Of course try to do that on some test project if there are some restricted issues


author: ????? ?????
body: Thank you!


Tags: cloud

jira-cloud
Restrict transition based on field Fix Version
Asked by Mircea Craciun:

I am trying to configure my team managed project to restrict a transition if a field has no value. Sadly, the field I am looking for (Fix Version) is not in the dropdown. Where/how can I configure it to show up in there?  

Thank you.

![Screenshot 2024-08-21 094736.png](https://community.atlassian.com/t5/image/serverpage/image-id/342880i7299FB97C6E1463B/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 094736.png")


Answers:
author: Trudy Claspill
body: Hello [@Mircea Craciun](/t5/user/viewprofilepage/user-id/5503070)

The short answer is you cannot do that.

That rule within a Team Managed project workflow supports only the fields that you see in the list. You cannot configure which fields the rule can support.

There is a change request asking for that field to be supported. You can add your vote to that.

<https://jira.atlassian.com/browse/JSWCLOUD-21430>

comments: author: Mircea Craciun
body: thank you


Tags: cloud

confluence

confluence-cloud

team-managed-projects
Sprint
Asked by ????????? ????????? ??????????:

?????? ????! ? ???? ???? ???? ? ?????? - ????????, ??????? ?????????? - ????????? ??? ???????? ? ?????????. ?? ??????? ??? ??????????? ????, ?? ??? ???????? ???????, ?????? ??? ????? ????????? ? ????? ???????!


Answers:
author: Trudy Claspill
body: ?????? [@????????? ????????? ??????????](/t5/user/viewprofilepage/user-id/5430429) ,

????????? ?? ???????? ?? ???? ????? ? ??????? ?????? ??????? ?? ????? Scrum-?????? ?????? ?????? ? ??????? ?????? ??????? ????? ????????? \<\<????????????\>\> ????? ???????? ???????.

????? ?? ?????????? ??????, ?? ?????? ??????? ??????????? ???? ? ?????????? ? ???, ??????? ????? ?????????, ? ??????? ???????????.

![Screenshot 2024-08-21 at 7.30.29?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343110i1CD93DC17382C041/image-dimensions/315x309?v=v2 "Screenshot 2024-08-21 at 7.30.29?PM.png")

????? ?? ?????????? ??????, ???? ?? ??? ?????? ?????????? ?? ????????? ? ???, ??? ???????????? ?? ??????

---

Hello,

Are issues in that stage located in the column farthest to the right in your Scrum board? Only the issues in the column farthest to the right will be considered "complete" when the sprint is closed.

When you close a sprint you should get a pop-up telling you how many issues are complete and how many are incomplete.

When you close your sprint does that provide accurate information compared to what is displayed on the board?
> Good afternoon I have a stage in a business process called - Completed without transfer to production. It is highlighted as the final stage, but when the sprint closes, this type of task moves into a new sprint?!


Tags: cloud

jira-cloud
Can I show all dependencies on my project timeline?
Asked by rebecca.ruthfitzpatrick:

Hi there,

I've developed a software project in Jira and using the timeline feature. I've linked several issues with either 'Duplicates' / ' Splits to / From' / 'Relates to' but none of these dependencies are showing on the timeline. It only seems to reflect if its 'blocked by'.

Any thoughts on how I can get those other dependency links to show?

Thankyou!

Rebecca


Answers:
author: Lisa Forstberg
body: Hi [@rebecca.ruthfitzpatrick](/t5/user/viewprofilepage/user-id/5322396) ,

It seems to be limited to the blocks link type I am afraid, see [here](https://support.atlassian.com/jira-software-cloud/docs/show-or-hide-dependencies-on-your-roadmap/)

By the way - are you looking at the timeline view (via a kanban) or the timeline view in a Plan?

br

Lisa

comments: author: Lisa Forstberg
body: Note that you can add more link types if you use a Plan.

See Settings \> Products \> Plans \> Dependencies.

![Screenshot 2024-08-21 at 09.29.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/342898i3B4724D9B0E4F299/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 09.29.41.png")


author: rebecca.ruthfitzpatrick
body: Thanks Lisa, this really helpful


Tags: cloud

jira-cloud
????????????
Asked by atsushi ozawa:

?????

?????????

NTT????????????

??????jira????????????????????????????????????????????????????  

<br />

??????:

<https://nttr15advertise.atlassian.net/jira/software/projects/YXKX/boards/51>

?????????????  

?????????????????????

<br />

?????????????????????????????????  

?????????????????

?????????????????????????????????????????


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Checking from the logs noticed an error regarding the field 'timeoriginalestimate'. Please check if this field is set to 'required' or you have workflow 'validator' for this field.


Tags: cloud

jira-cloud
Assistance using Jira's DirectoryManager class/library
Asked by Garry May:

Hi, I was wondering if someone could assist with the conversion of this simplified directory code? That is, I'd like to convert the usage of 'findAllDirectories' it to use the new non-deprecated call, i.e., searchDirectories(EntityQuery) instead.

```
import com.atlassian.crowd.manager.directory.DirectoryManager
```

```
def directoryManager = ComponentAccessor.getComponent(DirectoryManager)


return directoryManager.findAllDirectories().find { 
    it.name.toString().toLowerCase() == 'jira internal directory'
}?.getId() ?: -1
```

I know I need to use com.atlassian.crowd.search.query.entity.DirectoryQuery and a replacement call like "List\<Directory\> ld = directoryManager.searchDirectories( XXX )" but I can't figure it out?  
Any help greatly appreciated!  
Garry


Answers:
author: Radek Dost?l
body: Something like this works

```
import com.atlassian.crowd.manager.directory.DirectoryManager
import com.atlassian.crowd.search.query.entity.DirectoryQuery
import com.atlassian.crowd.search.query.entity.restriction.NullRestrictionImpl
import com.atlassian.jira.component.ComponentAccessor

DirectoryManager directoryManager = ComponentAccessor.getComponent(DirectoryManager)
directoryManager.searchDirectories(new DirectoryQuery(NullRestrictionImpl.INSTANCE, 0, 100)).stream().forEach(directory -> {
    log.warn(directory.getName() + ":" + directory.getId())
})
```

However, there are many SearchRestriction implementations and unless you really, really care about the method being deprecated, I would say just use the deprecated method, until it's removed. Once you start digging this far you will start seeing magic numbers such as 0 and 100, which are start index and max results.

Seeing as you're just looking for internal directory you could just as easily hardcode

```
directoryManager.findDirectoryById(1L)
```

because internal dir in Jira is always 1

Or you could just search by name

```
directoryManager.findDirectoryByName("Jira Internal Directory")
```

internal directory is static, it never changes the id, it never changes the name. It beats me as to why anyone would decide to change it.

comments: author: Garry May
body: Thanks Radek - perfect!


Tags: data-center

jira-data-center

jira-server

server
Warning on failed links
Asked by Barry Neilson:

Hi all,

Bit of an out-there kinda question.

I am considering how Jira might be implemented in my organisation. I am adding a link to a task. The link (usually functional) may fail due to various understood and accepted reasons.

Is there a means to:

* Prevent the display of links that will fail, or
* Send the link to a notice advising why the link has failed.

Currently the link simply goes to the browsers broken link page with no additional detail, but I'm wondering if there is a means to create my own message from the Jira platform.

Thanks


Answers:
author: Nikola Perisic
body: Hi [@Barry Neilson](/t5/user/viewprofilepage/user-id/5564427) natively, in Jira this cannot be carried out. However, as a workaround, you can install JWME application and within your workflow and the Create transition you can add a new post function named "Display message to the user". You can set both the title and the body of the message. Basically, each time an issue has been created either having a link or not, it will display the message in the upper right corner to the users that the link might not work.

![Screenshot from 2024-08-21 08-07-32.png](https://community.atlassian.com/t5/image/serverpage/image-id/342871iA69D1C2E1A8679EE/image-size/large?v=v2&px=999 "Screenshot from 2024-08-21 08-07-32.png")

comments: author: Barry Neilson
body: Thank you for the response.


Tags: cloud

jira-cloud
Jira REST API v3 - Get issue worklog query parameter "startedAfter" is exclude same time?
Asked by uenoyama_dominosoft:

Hi,

I use th Jira Cloud REST API "**GET rest/api/3/issue/{issueIdOrKey}/worklog**" with query parameter "startedAfter".

I have noticed that the work log recorded at 2024-08-21T00:00:00.000+0900 is not included in the results of the API with 2024-08-21T00:00:00.000+0900 specified for startedAfter.  
Is this specification?

I thought the time specified in startedAfter was included, but not the time specified in startedBefore.

This is my query:

```
https://{host}/rest/api/3/issue/{issue_key}/worklog?startedAfter=1724166000000
```

I live in Japan, so 1724166000000 means 2024-08-21T00:00:00.000+09:00.

Best regards,  
Satoshi


Answers:
author: David Bakkers
body: Hello [@uenoyama_dominosoft](/t5/user/viewprofilepage/user-id/3398098)

You seem to be trying to find an issue that was started at the exact stroke of midnight GMT +9hrs, not one single millisecond afterwards. I find it hard to believe that you have an issue that was started at that exact point in time and not one single millisecond before or thereafter.

The **startedAfter** parameter can only return issues that were started AFTER that exact time (IE \>= 2024-08-21T00:00:00.001+09:00) not AT that exact time.

comments: author: uenoyama_dominosoft
body: Thanks, David!

The JIRA REST API document didn't write whether startedAfter or startedBefore included the exact time, so I assumed that one of them did.  

I understood that the spec is to not include either one.

Best regards,  
Satoshi


Tags: cloud

jira-cloud
how do I open a new environment
Asked by Hila Zimmerman:

Hello, many years ago I worked with a company in Jira. I am the admin of that environment as far as I know.  

I am now trying to install a new Jira environment for another company I work for, but no matter what I do - my account is linked to the old one. As soon as I open Jira it automatically redirects me to the previous company's sub-domain (see picture).

I cant seem to disconnect from it to create the new one.

I do NOT want to leave the old one, I just want to create a new one, under my same email address, and be able to move between those two companies within Jira.

If it matters, all I need is the basic Jira, to install a Kanban board and manage my dev process/backlog.

Any help would do!

![2024-08-20_19-46-02.png](/t5/image/serverpage/image-id/342852i2CC489F79CB9546B/image-size/large?v=v2&px=999 "2024-08-20_19-46-02.png")

![2024-08-20_19-39-28.png](/t5/image/serverpage/image-id/342851i7A38C56351D82AF0/image-size/large?v=v2&px=999 "2024-08-20_19-39-28.png")


Answers:
author: shib saha
body: Hi [@Hila Zimmerman](/t5/user/viewprofilepage/user-id/5572864) , Welcome to the community. I would suggest to create a separate ORG and site and another Jira within that site. Here is the link to create a new org : <https://support.atlassian.com/organization-administration/docs/explore-an-atlassian-organization/> .

Please let me know if you need any further assistance. Thanks

comments: author: Hila Zimmerman
body: thank you so much!


Tags: cloud

jira-cloud
Project across several stages with each having plan/revised/actual dates
Asked by Sathishkumar Sundaram:

Hi,

I have multiple stages of a project with each stage having planned revised actual dates

With each stage having multiple tasks or sub-tasks

Some of the tasks across stages can go in parallel. And if any shift happens in any stage on revised dates, the subsequent stages revised dates should get shifted as well. Alert should also be triggered.

Is there any existing template to capture these or a way I can create a custom template to shoot this requirement. Any inputs would be highly appreciated. Thank you.


Answers:
author: John Funk
body: Hi Sathish - Welcome to the Atlassian Community!

I don't think there is an existing template for this, but it should be easy enough to set up. I would create an Epic for each Stage. Then you can link Tasks (or even Epics) to each other so that you can eventually create automation rules to handle the dates.

comments: author: Sathishkumar
body: Thank you John, appreciate your time and response.

Let me try this and get back for any questions.


Tags: cloud

jira-cloud
Trying to create a Workflow for HR
Asked by rafiqnawab:

I am trying to customise the default workflow, to take a user from pre hire activities, to interviewing, to offer. The Hierarchy should be starting from Creating a JD, and then from that card, be able to log candidates, and then take candidates through the workflow...at the moment it seems the kanban is only for candidate level. Is anyone able to help on understanding how to customise the workflow and kanban accordingly please?


Answers:
author: Ste Wright
body: Hi [@rafiqnawab](/t5/user/viewprofilepage/user-id/5022509)

I'd check out this page to start with: <https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows/>

Let us know if you have any specific questions :)

Ste


author: rafiqnawab
body: Thanks everyone for all your comments. I'm finding the link from Stephen very useful! Really appreciated... I will share once the process works.


author: John Funk
body: Hi [@rafiqnawab](/t5/user/viewprofilepage/user-id/5022509) - Welcome to the Atlassian Community!

Got to Settings \> Issues \> Workflows.

Search for your workflow and click the Edit button.


author: Rilwan Ahmed
body: Hi [@rafiqnawab](/t5/user/viewprofilepage/user-id/5022509) ,

Welcome to the community !!

If you want kanban to be used for this process, without adding the candidate to the licensed users list you cannot notify the candidate on the status.   
Each user added as licensed will cost you extra on Jira.

Instead you can make use of **Jira Service Management** and add the required candidates to "Request participants" field in the tickets and they will be notified. It doesn't cost you license.

<br />

<br />


Tags: cloud
Jira automation to link support tickets to a defined epic
Asked by kddc:

Hi,

I am attempting to configure an automation in a company-managed software project, to automatically assign newly created support tasks to a specified epic (i.e. 'BAU')

I have configured the automation as per the screenshot attached. When attempting to set the epic link, I on only presented with an one option to select 'Option 1' - not sure what that means and I'm stuck at this point.

Please can you assist?

Thanks

![jira automation screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/342844i97757B72E9E594C8/image-size/large?v=v2&px=999 "jira automation screenshot.png")


Answers:
author: Kalyan Sattaluri
body: Hello [@kddc](/t5/user/viewprofilepage/user-id/5572837)

Just type your Jira Epic Key in the field. For ex, ABC-123 and it should show up.

comments: author: Kalyan Sattaluri
body: hmm, other thing I can think of is that your field is not called Epic Link.

Can you go an existing issue and on the screen see what the field is called?

It could be called Parent, OR Parent Link OR Feature Link...

Depends on your configuration so please check and if different choose that in your rule..


author: kddc
body: Ok I got it to work by changing the edit issue field to *Parent*then manually setting the epic (see screenshot), tested creating a new support task and its automatically assigned.

Thanks for your help!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342850i362D660F54AAA83C/image-size/large?v=v2&px=999 "image.png")


author: kddc
body: Hi,

I tried that but does not work - when I try search no results come up (see attached screenshot). I can't enter the epic key and submit either, wont let me :(

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342848iE93B7BCD2818DDA7/image-size/large?v=v2&px=999 "image.png")

comments: author: Kalyan Sattaluri
body: is the DSE-1947 epic in the same Jira project where you are authoring the rule?


author: kddc
body: Yes it is


Tags: automation

cloud

jira-cloud
Columns in list view
Asked by Francisco Banderas:

hello, please your help. Each time I generate a new project, I must include, exclude, and sort the columns in the List view. There is some way to leave this set![jira.jpg](/t5/image/serverpage/image-id/214149i596A0C1F948C203A/image-size/large?v=v2&px=999 "jira.jpg") Thanks in advance


Answers:
author: Ste Wright
body: Hi [@Francisco Banderas](/t5/user/viewprofilepage/user-id/4995713)

At this point in time I don't believe there is.

It looks like this feature request - [JWMCLOUD-98](https://jira.atlassian.com/browse/JWMCLOUD-98) - is similar to what you're look for? If yes, you could vote for it!

If not, consider raising a suggestion via this page: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste


Tags: cloud
Can we change the form submission success screen?
Asked by Peter Quick:

Hi,

After a user submits a form there's a confirmation screen of sorts, with a call to action button that creates a project, if clicked.

How can we get rid of the call to action section of this screen, or alternatively, get rid of the screen altogether.

Cheers,

PeterQ

![2022-09-04 16_04_32-Form submission - PROTOTYPE EMPLOYEE ONBOARDING FROM TEMPLATE - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/214212i22FFD9861F1B4818/image-size/large?v=v2&px=999 "2022-09-04 16_04_32-Form submission - PROTOTYPE EMPLOYEE ONBOARDING FROM TEMPLATE - Jira.png")


Answers:
author: John Funk
body: Hi Peter,

Unfortunately, not, that is not possible at this time.

comments: author: Peter Quick
body: Thanks for your reply John.

I'll submit an enhancement request. This sort of stuff is annoying friction for an admin.

Cheers,

PeterQ