youngmon/atlassian-qna huggingface dataset:
4Gb RAM won't run confluence 6.15?
Asked by Andrew Farren:

I tried upgrading to confluence 6.15. I encountered the kerberods lsd malware issue and believe I deleted all of the relevant files and I don't see the process running anywhere. After cleaning up, I ran the installer again and still can't get the process running. Confluence dies with out of mem errors. I've tried changing setenv.sh to Xmx2048m with same result. hs_err log here <https://pastebin.com/hE2z5D14>

Any help/advice appreciated.


Answers:
author: Nic Brough -Adaptavist-
body: Your error log says you are trying to run with 205Mb for the heap. I'm afraid Confluence needs a lot more than that - please give it at least 1Gb (it does run in less, but it's not comfortable)

comments: author: Andrew Farren
body: Thanks, but I thought I did that already... This is my setenv.sh - did I change the wrong line (set to -Xmx2048m from -Xmx1024m)

```
echo "---------------------------------------------------------------------------"
echo "Using Java: $JRE_HOME/bin/java"
CONFLUENCE_CONTEXT_PATH=`$JRE_HOME/bin/java -jar $CATALINA_HOME/bin/confluence-context-path-extractor.jar $CATALINA_HOME`
export CONFLUENCE_CONTEXT_PATH
$JRE_HOME/bin/java -jar $CATALINA_HOME/bin/synchrony-proxy-watchdog.jar $CATALINA_HOME
echo "---------------------------------------------------------------------------"

# Set the JVM arguments used to start Confluence. For a description of the options, see
# http://www.oracle.com/technetwork/java/javase/tech/vmoptions-jsp-140102.html
CATALINA_OPTS="-XX:-PrintGCDetails -XX:+PrintGCDateStamps -XX:-PrintTenuringDistribution ${CATALINA_OPTS}"
CATALINA_OPTS="-Xloggc:$LOGBASEABS/logs/gc-`date +%F_%H-%M-%S`.log -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=5 -XX:GCLogFileSize=2M ${CATALINA_OPTS}"
CATALINA_OPTS="-XX:G1ReservePercent=20 ${CATALINA_OPTS}"
CATALINA_OPTS="-Djava.awt.headless=true ${CATALINA_OPTS}"
CATALINA_OPTS="-Datlassian.plugins.enable.wait=300 ${CATALINA_OPTS}"
CATALINA_OPTS="-Xms1024m -Xmx2048m -XX:+UseG1GC ${CATALINA_OPTS}"
CATALINA_OPTS="-Dsynchrony.enable.xhr.fallback=true ${CATALINA_OPTS}"
CATALINA_OPTS="-Dorg.apache.tomcat.websocket.DEFAULT_BUFFER_SIZE=32768 ${CATALINA_OPTS}"
CATALINA_OPTS="${START_CONFLUENCE_JAVA_OPTS} ${CATALINA_OPTS}"
CATALINA_OPTS="-Dconfluence.context.path=${CONFLUENCE_CONTEXT_PATH} ${CATALINA_OPTS}"
CATALINA_OPTS="-XX:ReservedCodeCacheSize=256m -XX:+UseCodeCacheFlushing ${CATALINA_OPTS}"
```

<br />

Should I change the ReservedCodeCacheSize?

Thanks again.


author: Andrew Farren
body: I also added JVM_MIN/MAX at 1024, 2560 respectively.

Where do you see 205mb in the error log for heap? All I see is this line:

heap address: 0x0000000080000000, size: 2048 MB, Compressed Oops mode: 32-bit

which looks like 2048?

Thanks


author: Nic Brough -Adaptavist-
body: At the top of the file: Native memory allocation (mmap) failed to map 214958080 bytes for committing reserved memory.

214958080 / 1024 / 1024 = 205Mb

What I don't know is whether that's the amount it could not allocate (if, for example, you allocated 2560Mb but only had 2355Mb physically available) or the maximum it was trying to allocate.
Disabling HTML macros on specific spaces.
Asked by Eric Sebian:

I have a need to embed an iFrame into a page for a marketing campaign. This requires me to turn on Confluence HTML macros at the add-on level. While I have removed admin rights from all of the spaces, users would still have the ability to add the HTML macro to their page. I don't think that our users would do anything malicious but I don't want to risk opening us up to cross-site vulnerabilities mentioned every. That being said, is there any way to restrict the use of the HTML macro by space? As we'll be moving to Service Desk in the very near future, I was hoping to have the ability to do this for our knowledge base as well. Thanks.


Answers:
author: Diego
body: Hello there!

As you noticed Eric, there are no permissions for us to set so Macro usage is limited. You can check more information about our permissions and macros here:

**[Space Permissions Overview](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html)**

**[Macros](https://confluence.atlassian.com/doc/macros-139387.html)**

However, we can have permissions for macro usage with a third-party addon called:

**[Macro Security for Confluence](https://marketplace.atlassian.com/apps/130/macro-security-for-confluence?hosting=server&tab=overview&_ga=2.212797085.848838361.1556543639-79410561.1553795485)**

You can restrict macro usage based on Groups, Individual Users or even Spaces.

Let us know your thoughts Eric!

comments: author: Eric Sebian
body: Hi Diego. Thanks for pointing me in the right direction. I have downloaded the add-on, but am having a problem getting the configuration to work. I will reach out to Bob Swift support to see if they can direct me.


author: Diego
body: Thanks for the feedback Eric! If you need anything else, let the Community know.


Tags: confluence-server

server
Excel Macro not showing latest version
Asked by William Burrows:

When using the excel macro to show an excel file, it stays on version one. It wont show the updated information on version 2. When I go to that file and view it, it shows the latest version.


Answers:
author: William Burrows
body: I realized that the document was moved to a different page and the excel macro was holding old data. Once I pointed it to the right page, the correct data appeared.


Tags: ms-excel
Decision macro in meeting notes does not work
Asked by Federica Gatto:

Hi everybody,

I am having some troubles when creating a meeting note. Everything from "Date" to "Action Items" works good but when it comes to the Decisions, the macro is not working and after saving the meeting, it does not show the green arrow but "/decision". Also, when clickin on "+" on the tool bar, I can insert everything expect "Other macros". When I click on it, I don't receive an error message but simply nothing happens.

What is causing this problem and how can I solve this?

Thanks.


Answers:
author: Diego
body: Hello there!

Hey Federica as I understand the /decision is not working as expected. We could start by trying out **another browser**.

Or if we can not use another browser, we can try to **clear the browser cache** or even the browser's **incognito mode.**

If this yields no results, could you clarify a few points for us:
> 1. When did you first face this issue?
> 2. Is this affecting all users?
> 3. Has this worked at some point in the past?
> 4. Are older pages with the /decision structure still displaying correctly?

Looking forward to your reply Federica!

comments: author: Federica Gatto
body: Hi Diego,

I tried both Chrome and Edge but the browser dorsn't change anxthing.

Regarding to your questions:

1. We started to work in Confluence last week and we faced this problem right away

2. Yes, it is affecting all users

3. In the past it worked for other users since

4. we can see the green arrow for created in the past.

Best regards,

Federica


author: Diego
body: Hey Frederica, thanks for getting back to us.

Could you share with us a **screenshot** of how things are looking like on your side? The screenshots can be from **both edit mode and view mode** of the affected pages.

I am currently unable to replicate this behaviour, which is why I am asking for the screenshots to better understand this situation.

Please, be careful not to display any **sensitive data** within those screenshots. Our Community is an open space and everyone can see the data posted here!

Looking forward to your reply Frederica.


Tags: confluence-cloud
How to find the allowed attachment types in Confluence?
Asked by Jay:

Can someone please let me know where I can find the attachment types that are allowed within Confluence? I've ween through the confluence documentation, on the general admin configuration screen for Confluence and looked through answers on the community and still can't find a direct answer.

I just want to know which types are allowed to upload documents to a confluence page and how can I change those attachment types that are allowed to my Confluence environment?


Answers:
author: Shannon S
body: Hello Jeremy,

Welcome to Community. It's great to have you!

I'm happy to elaborate on this for you.

* [Per Upload Files](https://confluence.atlassian.com/doc/upload-files-139513.html):

> Confluence allows you to attach most file types, but you cannot attach a folder of files (including folders created by applications like Keynote - you'll need to export your presentation to zip or other format).
>
> Although just about any file type can be attached to a page, not all file types can be displayed on or embedded in a page. See [Display Files and Images](https://confluence.atlassian.com/doc/display-files-and-images-245827130.html) to find out more.
>
> The maximum file size you can upload to Confluence is set by your system administrator. By default it is 10mb, but your administrator may have increased or reduced this limit.

From the linked documentation above, under **Which files can be previewed?**, you can find the following chart:

![Screenshot 2019-05-01 at 15.34.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/53200i3CF87223B0A93AB5/image-dimensions/581x256?v=v2 "Screenshot 2019-05-01 at 15.34.49.png")

In summary, you're allowed to attach nearly any filetype, with the exception of a folder of files (unless compressed, as a .zip, for example). Only certain types will be previewed according to the chart above.

Is there a particular filetype you're finding you're not able to attach? It's not possible to change these settings but many [3rd party add-ons in Marketplace](http://marketplace.atlassian.com) can provide you additional functionality.

I hope this helps! Do let me know if you have any further questions or concerns.

Regards,

Shannon


Tags: confluence-server

server
How to disable Confluence product from my account
Asked by Sundaresan:

Hi,

Unknowingly i enable the Confluence along with my JIRA Account. Now i need to disable the same. But i am unaware that where i can perform this in JIRA Account. Help and sort out the same.


Answers:
author: carolyn french
body: Hi [@Sundaresan](/t5/user/viewprofilepage/user-id/2749404) ,

Are you talking about disabling it only on your account or for your instance?

If for your instance-

1. On your cloud site, go to **Administration** **\> Billing \> Manage subscriptions.**

2. Look for the product you want to reset (Jira or Confluence), select the 3 dots for more options, and then select **Delete.**

3. Enter the word **DELETE** into the field.

This will delete Confluence, the whole site, so be careful.

If you want to take your product access away, have an admin remove product access for you by taking you out of the default access group.


author: carolyn french
body: [@Robert Quinn](/t5/user/viewprofilepage/user-id/3780965) - this is a 5 year old post now, and things have definitely changed in Cloud! Can you post any questions you have as a new question, so it will get the attention it deserves?


author: Robert Quinn
body: Not seeing this option - old data?


Tags: atlassian-support

confluence-cloud
Error setting up database (SQL Server)
Asked by David Brown:

**Incorrect username or password**

SQLState - S0001  
Error Code - 18456  
com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'qwerty'. ClientConnectionId:fb11abfb-7f11-43da-b094-75f44a5c8391

----------------------

For the nth time, can someone please explain why this message comes up over and over again? I've enabled "mixed mode authentication", tried local SQL Server users, i've tried domain users, I've tried the "simple" mode, I've tried the "not simple" mode, I've added "integratedSecurity" to the connection string, I've added "domain"... I constantly get the same message. This is a local SQL Server installation, so there no networking/firewall issues at play.

Thanks.


Answers:
author: David Brown
body: Got it to work somehow.

comments: author: Alex
body: Hi David. Can you please describe how did get it to work? I have the same issue.
Standard emoticons not rendered after an edit (source shifts to HTTP)
Asked by Dimitris Moraitidis:

Hi there,

I have a dockerised Confluence Server installation (6.14 or 6.15) on my instance. The issue is as follows:  

Assuming I create a new page, with some standard emoticons in it \[ for example: (/), (y), (!)\]. Saving it displays everything fine. When I edit it however, the icons' sources that are **already** inside, shift to HTTP (after inspecting the url of the icons). So if I save the now edited page, **all**of the icons will not get rendered. In the case of inserting new icons, when editing, those will be displayed properly, but they will also have the same issue, after the next edit.

Any clue what might be wrong on my deployment?

Screenshots:

After creating the Page: ![before.jpg](/t5/image/serverpage/image-id/53070i29E45CB3B9AA39DF/image-size/large?v=v2&px=999 "before.jpg")

After an edit to the page: ![after.jpg](/t5/image/serverpage/image-id/53069iAE6DBBA867E4DEE7/image-size/large?v=v2&px=999 "after.jpg")


Answers:
author: Bill Bailey
body: Unfortunately yes, this is a known issue. The tracking issue is here [CONFSERVER-52441](https://jira.atlassian.com/browse/CONFSERVER-52441). Be sure to watch and vote for the issue.

comments: author: Dimitris Moraitidis
body: Just did.

Would adding the conf on step 5 here help to solve it: <https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html> ?


author: Bill Bailey
body: It might. But this is a really annoying issue, as because of the title block, it can output the title on PDF exports. I have had to rework tables to just remove the emoticons.

If this trick works, be sure to post it on the ticket.


Tags: confluence-server

server
What do you mean by "Team Size" for add-on prices?
Asked by Manon Colas:

Hello the community;

I hope everything is good for you. **I would like to know what confluence means by "team size" for add-on prices (Especially for the Table Filters).**

Does it means the admin allowed to make changes ?

Or does it means the users using the filters ?

Many thanks for your answer!


Answers:
author: Nic Brough -Adaptavist-
body: The team size is the number of active users you have licenced for Confluence. For example, if you have a 500 user licence for Confluence, you will need a 500 user licence for each App (including Table Filters)

comments: author: Manon Colas
body: Many thanks for your answer.

Just to be sure:

First case: By user licence do you mean people able to edit, add information and pages on confluence website?

Or do you mean:

Second case: By user licence do you mean people entering in confluence to read and benefits of its content but who are not able to edit and add information ?

I really do hope it is the first case. Thank you again.


author: Nic Brough -Adaptavist-
body: Neither. It is people who can log into your Confluence.

Whether they can edit, add, read etc is a matter of permissions in each space.

Note that it does not include those accessing Confluence as a Knowledge base through a service desk or "anonymous" users (who do not log in, but can still read).


Tags: table-filter
notification
Asked by Atabek:

Hello

How can I unsubcribe and stop gettings letter about news and changes Georgia? Because i don't need it.


Answers:
author: Ollie Guan
body: Hi [@Atabek](/t5/user/viewprofilepage/user-id/3109665) ,

Checke the configurations in Email Settings and stop watching the space or page in your personal settings.

<https://community.atlassian.com/t5/Confluence-questions/Unnecessary-notification-email-from-others/qaq-p/1066040>


author: Kat Warner
body: Where are the notifications coming from? If you want to change your notification settings for this Community go to [this link](https://community.atlassian.com/t5/user/myprofilepage/user-id/3109665/tab/user-subscriptions%3Anotification-settings) to modify your notification settings.

If you want to change your notifications from a Confluence instance check out [this page](https://confluence.atlassian.com/doc/email-notifications-145162.html) for details.
Maximum confluence performance. Restrictions on the characteristics of the server.
Asked by Artem Kovalev:

Hi!

Interested in the maximum possible characteristics of the server, after which it is pointless to increase performance and need to move to the Data Centre.


Answers:
author: Nic Brough -Adaptavist-
body: There is no simple answer to this question.

As your Confluence grows, it will need more resources, but there is no formula to just give you numbers you can feed into hardware specs. Number of pages and active (editing) users are the primary things to thing about, but those can easily get massively outweighed by readers if they happen to be doing lots of searches. Sometimes.

If you want a good answer, you will need to monitor your own usage and performance to see what is best for you.

I've seen Confluences with a thousand users jump to DC because the performance is letting them down and DC will help, but equally seen people just add a bit more memory for the same number because it will work fine. I've got one site that has a server that cost a fortune and runs Confluence like an absolute dream ten times faster than a massive DC install simply because the hardware is better.

If you can keep throwing resources (i.e. money) at a Confluence server, it's going to improve. But there is a line where DC simply becomes better in general. Where that line is very much depends on what you're willing to spend on a spectacular server instead of 2/4/8 much cheaper nodes.


Tags: confluence-server

performance

server
How to create a vertical scrollbar for a table?
Asked by Rachael Tan:

I have a table with over 10 rows and I am constantly adding new rows every week. Is there a way I can create a table with a scrollbar so that I can scroll up and down for that table only.

As of right now, the whole page scrolls vertically. This is a problem as I want the page to remain static while I only scroll the table.


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi Rachael,

You can do it with the help of [Table Filter](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) macro: set "[Freeze the first row](https://docs.stiltsoft.com/display/TableFilter/Managing+Look+of+the+Table+and+Filtration+Pane#ManagingLookoftheTableandFiltrationPane-FreezingFirstNRows/Columns)" option. [See the demo](https://demo.stiltsoft.com/display/tblfilter/Managing+Look+of+Tables?os_username=guest1&os_password=guest1).

comments: author: Rachael Tan
body: Hi Andrey,

Your solution is exactly what I'm looking for. I'm not trying to be cheap but is there any way to get the scrollbar for free. Seems silly to pay for a scrollbar only as I have no use of the other features.


author: Andrey Khaneev _StiltSoft_
body: Hi Rachael,

You can contact [StiltSoft support](https://stiltsoft.customercase.com/forums/support-requests/ideas/create?category=Table%20Filter%20and%20Charts%20for%20Confluence) about pricing.


author: Lisa G
body: I tried this. The scrollbar works but I don't seem to have control of the display height of the table. Is it possible to set that?


author: Andrey Khaneev _StiltSoft_
body: Hi Lisa,

In the latest version of the Table Filter and Charts app, you can set the [custom height](https://docs.stiltsoft.com/display/TFAC/Sorting%2C+freezing+and+other+table+viewing+options#Sorting,freezingandothertableviewingoptions-FreezefirstNrows/columns) of the table.


Tags: cloud

confluence-cloud
Standard Emoticons show as broken after re-install and import
Asked by Gunther Schl?ffel:

Hi

I re-installed my Confluence Server upgraded to the latest version 6.15.3 and everything worked fine except, that the standard emoticons are not showing-up any more. In edit mode I see a broken image in normal mode I see the alternative text description instead of the image.

That is what I already tried to fix this issue:

(a) followed instructions on: <https://confluence.atlassian.com/confkb/broken-avatars-icons-in-confluence-after-an-upgrade-329974322.html>

(b) I checked on the image html tag and the strange thing is, that if I paste the address of the emoticon's image into from the html code into my browser navigation bar, the single image shows up on another browser tab without any issue.

(c) if I right click in normal mode (not edit mode) on the alternative text (e.g. "(tick)" or "thumbs up") and choose the option "view image" the image shows on a own page without any problems - the same as in (b).

Here a screenshot:

![screenshot.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/53026i33C0C0C615E9B161/image-size/large?v=v2&px=999 "screenshot.PNG")

The marked link below works, if I paste it into the browsers navigation bar as described above.

Would be great, if you could get me some advice how to resolve this issue.

Best regards

Gunther


Answers:
author: Bill Bailey
body: I think this is related to this known issue: [CONFSERVER-52441](https://jira.atlassian.com/browse/CONFSERVER-52441). Please watch and vote for that issue.


author: jtaala
body: Turns out this is caused by a recent change in tomcat. See:

<https://jira.atlassian.com/browse/CONFSERVER-58180>

Fix/workaround is to downgrade to [tomcat 9.0.13](https://archive.apache.org/dist/tomcat/tomcat-9/v9.0.13/bin/) following:

<https://confluence.atlassian.com/confkb/how-to-upgrade-the-tomcat-container-for-confluence-336757062.html>


author: jtaala
body: Same issue here on several confluence instances (two separate and independent confluence instances) after upgrading them both to 6.15.3.

Anyone know if this is an issue on 6.15.2 (or even 6.14.3)? May try a downgrade to 6.15.2 on the less-critical confluence instance...

comments: author: adrian.hernandez-mendez
body: It is not an issue in 6.15.2, After downgrading to the 6.15.2 version the issue disappeared.


author: ABRAMS Connect
body: Hey,

we have the exact same problem after upgrading to 6.15.3

Also we considered most of the similar questions and answers. Deleted caches, checked if web.xml is present, ...

Nothing helped.


Tags: confluence-server

emoji

server
Why doesn't confluence integrate the option to force open external link i a new window
Asked by webmasterfcn:

By default Confluence doesn't have the option to force external links to open in a new window. I know there are solutions like this:

<https://community.atlassian.com/t5/Confluence-questions/Confluence-hyperlink-which-open-a-new-tab-or-a-new-window/qaq-p/406092>

But didn't understand why the developers are not willing to implent this.

Found this Answer (so there is no hope for implenting this feature anymore):

Hi everyone,

Thank you for your ongoing feedback on this issue. On behalf of the Confluence team I would like to apologize for the changing status of this request. After many hours of discussion with design and product management, and after some engineering prototyping and testing, we have decided to close this issue as we do not plan to release this feature.

We aim to make our users' experience as friction-free as possible, and although being able to control the ways of opening links would be useful to many of you, it could easily lead to an inconsistent experience for users.

If your use of Confluence is in fact enhanced by opening particular links in a new window/tab then please consider using one of the existing solutions from our Marketplace (unfortunately they're not available for Cloud instances):

* [ServiceRocket Linking Plugin](https://marketplace.atlassian.com/plugins/net.customware.confluence.plugin.linking)
* [External Link Add-on](https://marketplace.atlassian.com/plugins/ch.bitvoodoo.confluence.plugins.externallinks)

Cheers,

Adam Barnes  
Confluence Product Manager


Answers:
author: Nic Brough -Adaptavist-
body: As Adam said, "it could easily lead to an inconsistent experience for users" - this is a polite way of saying "most people do not want massive proliferation of windows or tabs forced on them, they want to have the choice you get from the right-click menu"


Tags: confluence-server

server