youngmon/atlassian-qna huggingface dataset:
Jira is very slow past Few months
Asked by Tharunkumar B:

Jira is very slow past Few months and need to setup to faster.Please tell me why causing this issue and How to fix it and troubleshoot....

Where to check CPU Utilization,load and How to increase that...


Answers:
author: Peter Van de Voorde
body: Hi [@Tharunkumar B](/t5/user/viewprofilepage/user-id/5302946) ,  

Please take a look at this documentation from Atlassian on how to Troubleshoot performance issues: <https://confluence.atlassian.com/jirakb/troubleshoot-performance-issues-in-jira-server-336169888.html>   

I hope it helps.  

Cheers,  
Peter  

PS: If this answer helps you please accept it as the correct answer to your question.


author: Prachi Bolar
body: Hi [@Tharunkumar B](/t5/user/viewprofilepage/user-id/5302946) .

Welcome to the community.

Please check this KB article for Jira Cloud which can help you troubleshoot the slowness

<https://confluence.atlassian.com/cloudkb/jira-or-confluence-cloud-instance-is-running-slowly-691011837.html>

If you still facing issues, request you raise a ticket here : <https://support.atlassian.com/> and our team can further check.

Thank you,

Prachi


Tags: jira-server

server
Password reset page take me to Login page not to Password reset page.
Asked by Prabhat Kumar Sharma:

Hello,

I have forgot the password for Jira login,but when i try to reset the password using forgot password option , i get the password reset email along with the link.

But when i open the link it again take me to login page not to password reset page.

it is like going round and round.

please assist with you feedback ,how to resolve this issue.

thanks!


Answers:
author: Jack Brickey
body: Hi [@Prabhat Kumar Sharma](/t5/user/viewprofilepage/user-id/5567075) , welcome to the community.

Instead of clicking on the link in the email, Could you try to copy the link in your email and paste it into a different browser?


Tags: atlassian-accounts

jira-unknown-hosting-type

not-applicable

unknown-hosting-type
Request for annual subscription invoice
Asked by Eric Young:

We currently pay our subscription monthly using our corporate credit card. I have been advised by our procurement team that we should go for the annual subscription instead.

To proceed with this option, I need to get a quote / invoice from you. Please kindly provide the annual subscription invoice/quote. Our procurement team will then process the payment via purchase order.

<br />

Thank you.


Answers:
author: Prachi Bolar
body: Hi [@Eric Young](/t5/user/viewprofilepage/user-id/5567021) ,

Welcome to Community :)

You may even reach out to our customer advocate team as well here : <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/>

Thank you,

Prachi


author: Victor Law
body: Hi [@Eric Young](/t5/user/viewprofilepage/user-id/5567021)

Welcome to the community!

I would suggest you reach out to one of the Atlassian Solution Partners, as most of the partners provide license management services and annual subscription quotes:

<https://partnerdirectory.atlassian.com/>

Thank you.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
write a comment, Why I can see the HTML tag
Asked by ???:

Hello

Wiki Style Renderer is being used as Renderer of Comments Frequently,

when Edge users write comments and click Save,

I can see the comments I wrote including HTML tags

How can complete this problem?

Help me please


Answers:
author: Pavel Junek
body: Hi [@???](/t5/user/viewprofilepage/user-id/5567006),

Welcome to Atlassian Community!

HTML is disabled by default because it is a potential security risk - please see [Enable HTML tag usage in Jira server text fields](https://confluence.atlassian.com/jirakb/enable-html-tag-usage-in-jira-server-text-fields-771895067.html)

Pavel


Tags: addon-com.jiraeditor.jeditor

comment

comments

data-center

jira-data-center

jira-server

server
Autopopulate Field using automation
Asked by Omkar Rajale:

Hi,

I have a field "Risk" on Epic which is a choiceList with values Red/Yellow/Green. Epics will have some stories linked to it and story will also have this Risk field, which will be provided by user.

For ex. An epic having 10 stories as child.

* If Risk of all stories are "Green" then set Risk of Epic as "Green".
* If at least one of the stories is "Yellow" them set Risk of Epic as "Yellow".
* If at least one of the stories is "Red" them set Risk of Epic as "Red".

Is it possible to implement this scenario using automation in jira


Answers:
author: Dick
body: Hi Omkar,

In your case I would build an automation with a trigger on the change of content of the Risk field on issuetype stories. You can follow that up by saving the parent key and subsequently using lookupIssues with a JQL query that tests for the two conditions, being parent key and Risk = Green.

Rinse repeat for Yellow and Red

You can store the lookupIssues.size parameter in a variable each time, so it can be used to test your three test conditions and setting the parent epic Risk accordingly.

I hope you find this useful

Dick

comments: author: Dick
body: You can only have one set of lookupIssues at a time, so make sure the .size parameter is stored before you go for the next lookupIssues query.


author: Omkar Rajale
body: Thanks a lot for helping. It was a little tricky, but it worked.?


author: Dick
body: Hi Omkar,  
If you post a picture of the automation, we're helping out people with questions similar to yours. Two flies in one stroke, so to say.  
:)


Tags: cloud

jira-cloud
Dynamic field validation in jira cloud
Asked by Priya ThirumalaiKrishnamoorth:

Hi all,

I am looking for a solution in jira cloud that would allow me to validate fields dynamically and throw error message to users. Today, i am able to do that with workflow validator. But unless a workflow change is triggered, validation would not be done.

Is there any plugin that could validate the field during "on change" event and throw "Error" message?

Thanks


Answers:
author: Vijay Shanmugam
body: Scriptrunner for Jira cloud will suite your requirement here.


Tags: cloud

jira-cloud
How to recover an inaccesable Jira board
Asked by adriandecleir:

Hello, Im wondering can anyone advise on this one?

Basically a colleague had a jira board of which i was added, over time I started using it as my main Jira board for the project with a client as we both started working with the client.

He eventually let that account go inactivated as he was not using it, and it's now currently completely innaccessable saying...  

"Your Atlassian Cloud site is currently unavailable.  

Please check [Atlassian Status](https://status.atlassian.com) for known problems.  
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team."  

<br />

However, when either he or me goes to the support, and when it asks for the jira board url it says it cannot find it. "**Sorry, we can't find this Cloud URL."
<br />**Without an email address to contact them, we now have no way of recovering this. Is it possible?


Answers:
author: Vijay Shanmugam
body: Hi [@adriandecleir](/t5/user/viewprofilepage/user-id/2845106)

Jira Software has some active incidents currently which the Atlassian team is working on it. So please after some time and let us know if still this issue persists.

![Screenshot 2024-08-13 115639.png](https://community.atlassian.com/t5/image/serverpage/image-id/341436i9CF9EA88EC01F878/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 115639.png")

comments: author: adriandecleir
body: Hi, thanks for your help, but just by coincidence I posted my query during these incidents. My problem is not related to this however. It's related to the account and board no longer being active. It has been like that for months. The url is <https://dognotduck.atlassian.net/jira/software/projects/PLN2/boards/3>, so the account is <https://dognotduck.atlassian.net>


author: Vijay Shanmugam
body: Hi [@adriandecleir](/t5/user/viewprofilepage/user-id/2845106) ,

Could you please click on the search bar and Navigate to Boards section at the bottom of the menu bar and check whether you are able to see that board![Screenshot 2024-08-13 115639.png](https://community.atlassian.com/t5/image/serverpage/image-id/341440iEE8D14E8B4C0921F/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 115639.png")


author: adriandecleir
body: Hello, unfortunately no I can't see it. It's worth noting I am not the admin of it so I would be looking at it from a different jira account. The main account url itself is inactive. <https://dognotduck.atlassian.net/>  

Thanks for your help.


Tags: cloud

jira-cloud
Can not create board JIRA
Asked by ratih:

Hi

![Can Not Create Board.jpg](/t5/image/serverpage/image-id/341416i49F8563AEBDF659C/image-size/large?v=v2&px=999 "Can Not Create Board.jpg")

Please help, I found some error when I created board in JIRA. I am as a org admin. please kindly help  

Thank you


Answers:
author: Heenaben Sardarbhai Chaudhary
body: Hi [@ratih](/t5/user/viewprofilepage/user-id/3777874) ,

***Cause***   
The reason why this error is presented is due to insufficient Global Permissions for the affected user account.

**Resolution**   
Browse to the Global Permission as per Managing global permissions.  
Ensure the user who is experiencing the problem has the Share dashboards and filters permission.  

<br />

<br />

<https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/>


author: Trudy Claspill
body: Hello [@ratih](/t5/user/viewprofilepage/user-id/3777874)

Being an Organization Admin does not automatically give you permission to share items in Jira.

The Global Permissions in Jira need to be reviewed to see which User Groups have the Share permission and then review the groups to which you belong to see if there is overlap.


Tags: cloud

jira-cloud
Why did editing a Field Configuration Scheme affect other projects?
Asked by Hannah Hughes:

Hello,

I am working on a company-managed project. I edited the Field Configuration Scheme for what I thought was just my project, but was then notified users on other projects were affected. In the screenshot below it shows I updated the Field Configuration Scheme, then lists my project "Business System Feature Requests" as the Changed Object. However in the details it shows "no associated items".

I think the issue is that I did not create and associate a project specific Field Configuration Scheme? Is that it? Or something else? I want to make sure I do not may company wide changes again. Thank you!

![Screenshot 2024-08-08 at 3.21.27?PM.png](/t5/image/serverpage/image-id/341412iD6A4BF38B5BBFF59/image-size/large?v=v2&px=999 "Screenshot 2024-08-08 at 3.21.27?PM.png")


Answers:
author: Trudy Claspill
body: Hello [@Hannah Hughes](/t5/user/viewprofilepage/user-id/5566880)

Welcome to the Atlassian community

A Field Configuration Scheme can be used by multiple Company Managed projects. Before making a change to any configuration element, Scheme or a component in a scheme, you need to determine if it is used by more than one project. For Schemes the projects that use them are shown either on the page listing the schemes or it will be shown as a clickable lozenge when you look at the individual page for the scheme

The elements that are used within a scheme can also be used by multiple schemes. So before changing one of those elements you need to look at the schemes in which it is used and then look at the projects that use those schemes.


author: Rilwan Ahmed
body: Hi [@Hannah Hughes](/t5/user/viewprofilepage/user-id/5566880) ,

Welcome to the community !!

You can find all the project associated to the scheme in settings -\> Issues --\> Field Configuration scheme

Direct url: https://\<domain\>.atlassian.net/secure/admin/ViewFieldLayoutSchemes.jspa


Tags: cloud

jira-cloud
How do you Connect Jira Panel to Issue create
Asked by Hodan Mohamoud:

I wanted to connect my jira panel functionality in my issue create. I tried a custom field but its not pushing company names - just need my panel in my new issue create if possible.

Many Thanks!!


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Looks like your requirement is similar to the following feature request. <https://jira.atlassian.com/browse/JRACLOUD-42197>

Check if the workaround available in FR helps your need. Thanks!


Tags: cloud

forge

jira-cloud
Group tasks based on Component
Asked by Karrie Dash:

We use components to organize our tasks (Frontend, Backend, Security, Server, Database, etc..).

When giving updates or reviewing tasks, I would like to see the tickets grouped together based on their component, but all on one page. But, I don't want to go into the Components page and open each component individually.

A view similar to a board with the components as the swimlane but without having to write a query for each component. But this does not work because tickets may have multiple components and it only shows under 1 component, not all.

I could create a Confluence page and use the Jira Issues macro, but that means anytime I add a new component, I have to add a new query in a macro.

There is a "Single Level Group By Report" that can use the Component field but the report UI cannot be customized.

Is there a better option or view available?


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Karrie Dash](/t5/user/viewprofilepage/user-id/5515851),

I'm not personally aware of a built-in view in Jira that would do exactly that. The best that I can think of is to ++order++ your issues by component in JQL (using an *ORDER BY component* clause), but that's also far from ideal.

Alternatively, if you're open to solutions from the Atlassian Marketplace, you'll have more options available. E.g., you use case should be very easy to solve using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2782829).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for *issue grouping* by any issue field(s). This is how it looks in action:

![group-by-components.gif](https://community.atlassian.com/t5/image/serverpage/image-id/341519iBE644352DFAC9407/image-size/large?v=v2&px=999 "group-by-components.gif")

This also works *across projects*, grouping together components with the same name from different projects. Once you've set up your sheet, you can embed it into Confluence in just a couple of clicks.

I should also add that issue grouping plays well with JXL's other advanced features, such as support for (configurable) *issue hierarchies* , *sum-ups* , or *conditional formatting* .

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
Document Management with Jira Work Management
Asked by Rudolph Braun:

How can I save changes to a MS Word file beeing attached to a Jira Work Management issue? Do I have always to attach again the new version of the MS Word file or can I also save changes inside an attached MS Word file?


Answers:
author: Mikael Sandberg
body: Yes, you would have to attach the updated document every time you make a change to it. Instead of using JSM for document management, I would recommend that you use Confluence instead.

comments: author: Rudolph Braun
body: Thanks!


author: Prashant Ambawale
body: If we use confluence then do we have to use a third party product or we can do this on our own.


author: Curt Holley
body: Attaching anything that is likely to need updates to any Jira Project type is a bad idea, for the simple reason of version control (or the lack there of). Which is why I second [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) and suggest Confluence for such content.

Even using sharepoint for your document repository with links from relevant Jira issues is a better solution than attaching documents/spreadsheets etc.

comments: author: Rudolph Braun
body: Thanks a lot!


author: John Funk
body: Hi Rudolph,

You will have upload the changes again.

comments: author: Rudolph Braun
body: Thank you very much for your help.


Tags: cloud
Control which product invited uers join
Asked by Michael Stroup:

Hello,

We have both the Jira Work Management product and the Jira Software product. Jira software was just supposed to be for 2 or 3 of us to test out and see if we would migrate.  

However, now it seems like Jira Software and Jira work management are all jumbled together, and all the new users are being added to Jira Software only.  

1) How do I move these new users to Jira Work Management Product only?  
2) How to I ensure new invitations only onboard people to Jira Work Management?  

I am pretty new to Jira but have been assigned by my company to take care of it as as administrator, and everything up to this point has been pretty easy to learn or has a self-explanatory GUI.

Many Thanks,

Mike


Answers:
author: Curt Holley
body: HI [@Michael Stroup](/t5/user/viewprofilepage/user-id/4666420)

Welcome to the community!

I'm assuming you have Jira software and Jira Work management all in the one Jira cloud instance (URL) and that when you go to create a project you can choose between Jira Software, Jira Service Management and Jira Work management templated options (see below)?

![jiratemp.png](https://community.atlassian.com/t5/image/serverpage/image-id/179535iF4E2A8F1C62F02FE/image-size/large?v=v2&px=999 "jiratemp.png")

If so, then you can use both JSW and JWM projects without any extra licensing concerns (though that doesn't apply to JSM projects), as both are Company managed projects within your cloud instance, it is just the User interface and a few functionality limitations in JWM that separate the two.

Jira software, for lack of a better way of putting it, is the master and at the centre of your Cloud instance. It is the more powerful project type and chances are you/your company will have reasons to use them.

Based on my assumptions (and I could be wrong) I would suggest either, not worrying about restricting Jira Software access at all (open is good), or look to use permissions and groups to control who has access to what.

Hopefully this is helpful? it's a tricky situation to describe....and it does depend on whether all are housed in the one base (URL) instance or not.


Tags: cloud
Is it possible to connect JIRA Cloud with an Outlook collective account?
Asked by Simon Huprich:

Hi,  

one of our teams uses a collective email account. For example like "sales@domain.com" for all members of the sales team. Everyone receives theses mails.  

Is it possible to connect the JIRA Cloud APP for Outlook (Offical) to such an collective email account?  

Greetings  
Simon


Answers:
author: John Funk
body: Hi Simon,

Probably - if it is a full account and not just a distribution account.


Tags: cloud
How to display custom field on the Kanban card
Asked by Jewgenij Tarschis:

Hi all,

I'm using standard Sales Project Template in JIRA Work Management. I've created a new field called "Value" to see/track the value of a deal.

How to configure the standard Kanban board, so I see the value of this field directly on the card without to open the issue?

Clicking on More \> Adjust Cards I can only select some standard fields like Summary, status, label and so on.

Thanks for support!


Answers:
author: John Funk
body: Hi Jewgenij - Welcome to the Atlassian Community!

Unfortuantely, that's all you can control right now. I think th Atlassian developers have plans to add custom fields later, but I don't know a timeline.


author: Pramodh M
body: Hi [@Jewgenij Tarschis](/t5/user/viewprofilepage/user-id/4718278)

Welcome to the Community!!

Create a filter that contains your project's issues as

```
project = project-key Order by Rank Desc
```

Once you have created a filter, the next step is to create the Kanban board by selecting the filter you just created (You need to select the project as well here which is restricted to company managed projects)

Then under board settings, card layout is the option to add custom fields

![KB1.png](https://community.atlassian.com/t5/image/serverpage/image-id/179468iFC85CB9D5683522E/image-size/large?v=v2&px=999 "KB1.png")

Thanks,  
Pramodh

comments: author: John Funk
body: You cannot alter the board in Jira Work Management projects - there is no Board Settings


author: Jewgenij Tarschis
body: Hi [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) ,

thanks! I've created a new filter (from the search), but how to create a new board?

Regards,

Jewgenij


author: Curt Holley
body: [@Jewgenij Tarschis](/t5/user/viewprofilepage/user-id/4718278)

[@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) advice is only available for Jira software (company managed) projects. As [@John Funk](/t5/user/viewprofilepage/user-id/7148) has mentioned, this may change in the future for Jira work management projects, but for now if you want that functionality, you would have to move the work into a full blown Jira software project.

Which could well be the right thing to do.


Tags: cloud
Field order in list is changing
Asked by Olli Lutz:

Hello all,

every time after i set an order of my fields in jira work managements list view and another person joins this project or looks on the list for the first time, the fields are resetted to the default view.

Also the fields i checked and unchecked are set back to default. This is quiet annoying, cause people cant access/see the information from the fields i checked/enabled.

Any idea to solve this? Or is this a bug?

Bests

Olli


Answers:
author: John Funk
body: Hi Olli,

Rearranging the fields are only for the view of the person who is changing them. Every user must change the order of the fields for themselves. The developers are aware and have a more permanent solution in find, but I am not aware of the timeframe.

comments: author: Olli Lutz
body: Yeah but the order sets back to default, if other users join the project.

Like i said. The sort from me, for me is not saved sometimes.


author: John Funk
body: Yes, I think this is a bug they have. You should click on the Give feedback link on the lefthand side and let them know.


author: Hannes Obweger - JXL for Jira
body: Hi [@Olli Lutz](/t5/user/viewprofilepage/user-id/4631687)

just to add to John's answer - if you're open to solution from the [Atlassian Marketplace](https://marketplace.atlassian.com/), you may want to try [JXL for Jira](https://marketplace.atlassian.com/1224710). It's a full-fledged table/spreadsheet view that comes with support for inline editing, quick sorting and filtering, and issue hierarchies - plus its configuration is, by default, shared across all team members.

Here's how it looks in action:

Configuring JXL to match your needs (shared across all users):

![column-management.gif](https://community.atlassian.com/t5/image/serverpage/image-id/179663i63A0AEA634991CEE/image-size/large?v=v2&px=999 "column-management.gif")

Operating on your issues once a JXL sheet is set up:

![status-change.gif](https://community.atlassian.com/t5/image/serverpage/image-id/179664i8B94B960B698A2A9/image-size/large?v=v2&px=999 "status-change.gif")

(Disclaimer: I work on JXL :))

Hope this helps,

Hannes


Tags: cloud

list