youngmon/atlassian-qna huggingface dataset:
I can't see open issues in Sprint backlog
Asked by Alice Fritz:

Every instance of this is that I find on the boards some different issue!

I have a brand new project and I'm attempting to populate a first sprint. When I view the issues list, there are dozens of open issues. When I move to Board dropdown to Backlog, in the Backlog list underneath the sprint I see only 3 issues.

Can someone tell me the requirements to show up in that Backlog list?   
Issue must be unresolved  

I think this has to do with some custom fields configuration or even workflow configuration?

![Screenshot 2024-07-11 at 11.05.44 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335059iBD22E9D029A87EC3/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 at 11.05.44 AM.png")


Answers:
author: Varsha Joshi
body: I used to run into these sometimes, you might want to check the columns setting in configure board. The items that show are the ones that are mapped. Unmapped items will remain hidden.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335075iC91F98289A4C8F4D/image-size/large?v=v2&px=999 "image.png")

comments: author: Alice Fritz
body: thanks! That was what helped, i would never have looked there!


author: Trudy Claspill
body: Hello [@Alice Fritz](/t5/user/viewprofilepage/user-id/5541842)

Welcome to the Atlassian community.

In addition to [@Varsha Joshi](/t5/user/viewprofilepage/user-id/5294294) 's suggestions...

First, can you share with us the Filter that the board users? You would find that by clicking the ... button in the upper right corner when viewing the Active Sprints or Backlog, selecting Configure Board, and looking for the filter on the General tab.

Second, when you see "dozens" of issues in the list, what are the issue types and statuses for those issues? Issues that are "done" (status is color coded green) will not display in the Backlog because there are "done" - no additional work is needed, so there is no need to assign them to a sprint, so there is no need to show them in the backlog.

Are the missing issues Epics? Epics don't display in the Backlog list. Instead press the E button on your keyboard to show the Epics panel.


Tags: cloud

jira-cloud
HTTP ERROR 431?
Asked by Ken Isaacson:

Trying to subscribe to JIRA Cloud for 2 weeks, on quote 11, each attempt to purchase yields a 431 error. Can't reach a real person at Atlassian to help. Anyone have this issue and resolve? Anyone at Atlassian interested in helping us place an order for @$20,000?


Answers:
author: Andy Heinzer
body: Hi Ken,

I see you have created several support tickets in regards to this. However these duplicates don't help us to resolve this problem faster, it just creates more overhead for our support teams to process. Please refer to the existing ticket in [GROWTH-64105](https://getsupport.atlassian.com/servicedesk/customer/portal/74/GROWTH-64105) as I can see these purchasing problems are being addressed in that support case.

Thanks,

Andy


author: Jehan Bhathena
body: Hi [@Ken Isaacson](/t5/user/viewprofilepage/user-id/5541814)

I've requested Atlassian Assistance on this thread, they should get back to you in a few hours.


author: Marc - Devoteam
body: Hi [@Ken Isaacson](/t5/user/viewprofilepage/user-id/5541814)

A method to fix an error 431 include clearing the cookies.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
why does it show different number in columns in kanban board?
Asked by Esteban Tello:

Hello community, I have the following problem that I don't know why it happens: I have a KANBAN board that I filter in this way project = ME ORDER BY rank ASC but when showing issues in a column I get 932 results and when I change to project = ME ORDER BY rank DESC it shows me 1045, I thought that the Field rank is only to show the board from highest to lowest or highest to lowest, but I do not understand why sometimes it shows me different amount of issues. why this diference happend?


Answers:
author: Luqman Jamil
body: I will say troubleshoot further:

1. **Run the Queries Separately** : Run both JQL queries (`project = ME ORDER BY rank ASC` and `project = ME ORDER BY rank DESC`) directly in Jira's issue navigator and compare the results.

2. **Check Board Filters**: Review the board's filter query and ensure there are no additional conditions or filters that could affect the results.

3. **Compare Issue Lists**: Compare the lists of issues returned by both queries to identify any differences. Look for issues that appear in one list but not the other and investigate why that might be the case.


author: Shane Johnson
body: Which Column shows that number?

comments: author: Esteban Tello
body: on the first colum, (TODO)


Tags: cloud

jira-cloud
Automation Rule - Send Email Notification Release Details
Asked by Michael Weller:

Good afternoon,

I am trying to create an automation rule that will trigger when a version is marked as released.

I have the general principle working, so can generate the email and send with basic information within it, so am in the process of trying to make it more meaningful.

![automation.PNG](/t5/image/serverpage/image-id/335034i27BB67F4928E061C/image-size/large?v=v2&px=999 "automation.PNG")

![automation3.PNG](/t5/image/serverpage/image-id/335044i79CE2D296F2C42A7/image-size/large?v=v2&px=999 "automation3.PNG")

I've been able to extract most of the information that I would like using the smart values. The last part I am trying to solve is obtaining the actual release notes confluence page associated with the version under the related work section so that I can include it in the notification:

![automation2.PNG](/t5/image/serverpage/image-id/335047i130F15AEDAD86FF6/image-size/large?v=v2&px=999 "automation2.PNG")

I cannot find an obvious smart value that would allow me to achieve this. Is this something that is possible, and if so are you able to provide guidance on how to achieve it?

Many thanks in advance for any assistance that you can provide.

Best regards,

Michael


Answers:
author: Jens Schumacher
body: Hi [@Michael Weller](/t5/user/viewprofilepage/user-id/5541787) ,   

There are currently no endpoints to add or retrieve resources, like linked Confluence documents, related to a release.   

We found the release notes functionality in Jira generally lacking, and spent the last year creating [Released](https://jira.atlassian.com/browse/JSWCLOUD-25642), which is available on the Atlassian marketplace.  

Released leverages AI to generate your release notes and supports publishing to an embeddable portal, Confluence and Slack. We are currently working on email notifications, which should ship in early August.   

Hope this helps.  

Cheers,  
Jens

comments: author: Michael Weller
body: Thanks for the information


author: Nicolas Grossi
body: [@Michael Weller](/t5/user/viewprofilepage/user-id/5541787) Welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/Jira-automation-gt-send-email-gt-send-release-notes/qaq-p/2563478>

HTH

Nicolas

comments: author: Michael Weller
body: Thanks for the information - looks like it is still not supported.


Tags: cloud

cloud-automation

jira-cloud
Vis?o em gr?fico das tarefas realizadas por per?odo e status
Asked by Vanessa Oliveira:

Ol?,

Tenho uma sugest?o de melhoria disponibilizar a vis?o em gr?fico de coluna com o total de tarefas por dia, semana, m?s e por status conclu?do, em andamento ? poss?vel?


Answers:
author: Alina Kurishko
body: Hi Vanessa,

Welcome to the Atlassian Community! I hope you don't mind me answering in English ?

From what I understand, I think you could take advantage of the Dashcards Power-Up: <https://trello.com/power-ups/6048e897c73d032a983e2a7c>

You can add specific labels to cards with tasks in different statuses and then view the cards (and their total number) in Dashcards.

If it's not something you're looking for and I misinterpreted your request (and translation services might not be very helpful here), could you please elaborate on what you're trying to achieve?

Alina \| The Trello Team
When using card repeater, how can i move the deadline forward?
Asked by Tash Attiwill:

I am using the power up card repeater for my weekly tasks, however as the card repeats I want the deadline (and deadline on checklist items) to move forward a week. How can I do this?


Answers:
author: Beverley
body: Hi Tash - welcome to the community!

You could create an automation rule such as:  
"when a card with a name starting with (xyz) is added to the board,  
move the due date to the same day next week"  

![SCR-20231120-pkvl.png](https://community.atlassian.com/t5/image/serverpage/image-id/292684i3EF88F6CFE1C18C6/image-size/large?v=v2&px=999 "SCR-20231120-pkvl.png")

We have a guide with more information on creating and managing automations: <https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/>

I hope that helps!


Tags: power-up
Issues saving cards
Asked by Carlos Mar?a Meira:

We have been experiencing a lot of issues since November 10th. The most common problem is cards not being saved. Anybody else?


Answers:
author: Lam
body: Hi [@Carlos Mar?a Meira](/t5/user/viewprofilepage/user-id/3703923) - Thanks for reporting this issue! We're currently investigating an issue affecting some users at the moment where card updates aren't saving, we've also seen that some file uploads might fail. You can keep track of status updates on here: <https://status.trello.com/>

Cheers,  
Lam

comments: author: Lam
body: Update: Our Engineering team have fixed the issue and services should now work as as expected. If you're still experiencing any troubles with saving your cards please let us know!

Cheers,  
Lam
Specific Restrict accesses for each members
Asked by Michel Karp:

I would like to know if Trello allows to apply a filter for what a member would see and interact on the board.

Let me make it clearer: I want to run a project management on Trello as a Kanban format. The members are my partners/companies who will be in charge of specific technical parts of the project but I do not want everyone to see the entire project, but just the related parts to each one. If for a specific task, two or more partners have to contribute with, then all them would get access to the same card. They can just move it from a stack (from "to do") to another (to "doing", or "done").

Is that possible? Where can I configurate it and how?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Michel Karp](/t5/user/viewprofilepage/user-id/5366532) ,  

Welcome to the Atlassian Community!  

I attempted to do this on Trello. Unfortunately, it looks like you can only edit the permissions on the board and card levels but not the list levels.  

For example, on the list level, you can do this if you haven't already

1. Create a new list in Trello.
2. Next, create a new card and title based on the specific task you want for each partner.
3. Then, press the pencil icon then select Change Members. From there, you can add or remove people from that specific card.  
   ![Screenshot 2023-11-16 at 7.00.10 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292345i4082004D8D90C9FB/image-dimensions/227x200?v=v2 "Screenshot 2023-11-16 at 7.00.10 PM.png")

**The most likey solution for you here is to create a separate board** with only parts of the parts of the project that the partners/companies who will be in charge of.
porque aparece essa mensagfem quando acesso o Trello: Voc? n?o tem permiss?o para acessar esse conte
Asked by Nelson Alexandre:

N?o consigo acessar minha conta; aparece a mensagem: voc? n?o tem permiss?o para acessar esse conteundo. O que pode ter acontecido? como fazer para resolver esse problama?

O email cadastrado ?: \*\*\*\*\*\*\*\*\*\*

Nelson Alexandre


Answers:
author: Sal
body: Oi [@Nelson Alexandre](/t5/user/viewprofilepage/user-id/5366523)! Eu vi que voc? j? entrou em contato conosco sobre esse problema atrav?s de um ticket. Por isso, eu gostaria de te informar que um colega do nosso time entrar? em contato contigo em breve para te ajudar com esse problema.

Al?m disso, eu editei o seu post inicial, e removi o seu endere?o de email, j? que n?o queremos que informa??es pessoais como emails sejam publicadas em posts da comunidade. Agrade?o a sua aten??o.
Tagihan
Asked by Doni Kurniawan:

Kenapa saya ditagih lagi pembayaran padahal baru beberapa hari subscription? Dan dianggap gold member saya expired??


Answers:
author: Beverley
body: Hi Doni - welcome to the community!

I can see you've logged support requests with the team, and they'll be best positioned to assist you with your query. Thanks for your patience.
Why am I not receiving email notifications?
Asked by Tommy Washbush:

I do not get Trello notifications even though I have every notification category selected.

I think the problem might be related to the fact that I am using an email address that I had with my company, and then after I left they got rid of said email address, and now I am back they brought it back.

I do get desktop notifications, but email would be much more helpful.


Answers:
author: Bastien Delourmel
body: Hi [@Tommy Washbush](/t5/user/viewprofilepage/user-id/5366402) ,

From your personal settings did you disabled them?

From your profile picture -\> Personal settings, then at the bottom of the screen you have "  
Get email updates for issue activity when"  
Hope it helps!

comments: author: Tommy Washbush
body: I do not see these specific options when I click my profile picture. I see "Settings" and then I have an "Email notifications" section, where everything is checked. Is this within Trello, or elsewhere?


author: Bastien Delourmel
body: [@Tommy Washbush](/t5/user/viewprofilepage/user-id/5366402) Do you have access to this page:

[https://YOUR WEB SITE.atlassian.net/secure/ViewPersonalSettings.jspa](https://YOUR WEB SITE/secure/ViewPersonalSettings.jspa)


author: Tommy Washbush
body: For the "YOUR WEB SITE" part I'm assuming I'm using my Trello user account URL? If I do that it takes me to the same Settings page that I'm unsuccessfully trying to turn notifications on.
Trello Card Drag and Drop Buggy
Asked by Joshua Aaron:

Starting yesterday, the drag and drop cards feature became buggy. It continues to be buggy today.

I'm working with multiple lists/columns. I like to drag and drop cards from one list to a specific place in another list. When I try, Trello glitches and drops the card to the bottom of the list or to a random place within the list. Sometimes when I drag and drop, the lists revert to old lists for a few minutes before correcting to the new list order.

Is there a fix coming down the pipeline for this glitch?


Answers:
author: Sal
body: Hi [@Joshua Aaron](/t5/user/viewprofilepage/user-id/5366377)! This doesn't sound like something we expect to happen. Could you please raise a ticket with us through our contact form at <https://trello.com/contact#>? We want to take a closer look at this issue you're experiencing. Thank you!

comments: author: Joshua Aaron
body: The issue has resolved as of this morning.

Thanks,

Joshua


author: Alana Abner
body: Hi [@Sal](/t5/user/viewprofilepage/user-id/4788952)

My team is having the same issue. I have about 48 boards and some of my team mates have mention they cannot do it anymore.


author: Sal
body: Hey [@Alana Abner](/t5/user/viewprofilepage/user-id/5401756)! I'm sorry for the delay in replying to you. Please raise a ticket with us (if you haven't already), and we'll be more than happy to help you troubleshoot it. You can contact us through this link <https://trello.com/contact#>.
can't get access to TRELLO Board/ Tasks any longer
Asked by VICENTE, Elisabeth - AOSIS CONSULTING:

I can't get access to a board I created in Trello for teams.

How Can I manage to find it out and


Answers:
author: Sal
body: Hey [@VICENTE, Elisabeth - AOSIS CONSULTING](/t5/user/viewprofilepage/user-id/5366240)! I saw you've recently raised a ticket with us about the same issue. So, we'll continue working with you through your existing ticket, and soon, a support engineer will contact you. I appreciate your understanding!
My team needs the right product to work.
Asked by Guilherme Godoy:

My team needs to use Trello, and we have some questions about the plan. We need to know if the STANDARD product has some functions that we need to use. I want to make sure if the tools in the following images are included in the STANDARD plan.![e0216b13-18d4-4909-b418-87dd793427e2.png](https://community.atlassian.com/t5/image/serverpage/image-id/292102iD71E634EC1FCE9EE/image-size/large?v=v2&px=999 "e0216b13-18d4-4909-b418-87dd793427e2.png")![2350c07a-ab9d-49b3-a504-d878a507dc7f.png](https://community.atlassian.com/t5/image/serverpage/image-id/292103i0D4760971CF6902D/image-size/large?v=v2&px=999 "2350c07a-ab9d-49b3-a504-d878a507dc7f.png")


Answers:
author: Becky Brooks - Visor for Jira
body: Hi [@Guilherme Godoy](/t5/user/viewprofilepage/user-id/5366234) ,

It looks like you want dashboards from Trello. They're included in the Premium Plan:

<https://trello.com/pricing>

Boards and checklists are included in the Standard Plan.

I hope that helps!

Take care,

Becky @ Visor
How to stop automatic archiving when card is labelled complete
Asked by Rachael Mitchell:

This is probably really easy but I can't work out how to do it!

When we mark a card as complete - it automatically archives the card which we want to stop from happening. An ideas on how to do this?


Answers:
author: Rasmus Wulff Jensen
body: There is no such feature in Trello, so it properly mean you have an Automation that does this. So check your Automations (top right of the board next to the filter)
How to filter cards that were updated recently?
Asked by manjurulhoque:

I was searching for a way to get recently updated cards within given hours like 2-3 hours.  

Found this on docs that we can search for cards that were recently updated using **edited:day** <https://support.atlassian.com/trello/docs/searching-for-cards-all-boards/>  

But there is no option to get the cards updated within 2-3 hours or any given date time range.  

Any help would be really appreciated.


Answers:
author: Luciana Munhoz
body: Hi there! Welcome to Trello community!

I'm afraid we can't search for edited by last hours (the operator is only for day/week/month). But as an alternative, you click on "By last updated" on Sort by Cards results on the left side of the screen and this will make the most recently edited cards on that day displayed at the beginning of the results.

I understand that is not a perfect solution but could help you in some way.

![LastUpdate.png](https://community.atlassian.com/t5/image/serverpage/image-id/292512i458CD80CD56A5C3B/image-size/large?v=v2&px=999 "LastUpdate.png")
When sending a chat with images in Microsoft Teams to a Trello card, are the images or attachments n
Asked by Jaemin Kang:

When sending a chat with images in Microsoft Teams to a Trello card, are the images or attachments not being attached and sent to the Trello app?


Answers:
author: Sal
body: Hi [@Jaemin Kang](/t5/user/viewprofilepage/user-id/5365553)! I don't think I'm following you. So, are you asking if the images you upload to MS Teams to your cards are attached to them? Or are you having problems attaching images from MS Teams to your cards? Thanks!
My Canva Link won't inline
Asked by Mary Christylle Cincoflores:

So I have this link here, [https://www.canva.com/design/DAF0Sud6wqI/Ppn-H6IhIQkOj2tHHYph9A/edit?utm_content=DAF0Sud6wqI\&utm_campaign=designshare\&utm_medium=link2\&utm_source=sharebutton](https://www.canva.com/design/DAF0Sud6wqI/Ppn-H6IhIQkOj2tHHYph9A/edit?utm_content=DAF0Sud6wqI&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton)

but it won't inline, only link when i paste it on trello.

No inline, and no card.

![1111.png](https://community.atlassian.com/t5/image/serverpage/image-id/291962i3ED75A696507BCDD/image-size/large?v=v2&px=999 "1111.png")


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@Mary Christylle Cincoflores](/t5/user/viewprofilepage/user-id/5365739) ! It should work if you choose Share --\> Public view link, and then paste it into Trello:  
![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/291965i3C1E54127E344722/image-dimensions/238x212?v=v2 "1.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/291964iD5ECDBE8EFD71527/image-dimensions/253x84?v=v2 "2.png")

comments: author: Mary Christylle Cincoflores
body: Thank you very much! It's working!
why my payment amount has been doubled
Asked by Roman T:

```
?????? ????
```

```
???????, ?????? ????? ????? ??????? ????????? ?????? ? ??? ??? ??????????
```

```


![Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/291923iFB58142DCCFE284F/image-dimensions/407x288?v=v2 "Trello.jpg")
```


Answers:
author: Sal
body: Hi [@Roman T](/t5/user/viewprofilepage/user-id/5353555)! Since your topic is about billing, please reach out to us through our contact form at <https://trello.com/contact#> and select the option "Billing". Once your ticket is created, our team will review it and contact you soon. Thanks for your understanding!
como localizar o Api key e Access token na minha conta?
Asked by Caroline Santos:

Preciso fazer a integra??o com outro sistema mas n?o localizo onde consigo acessar essas informa??es para tal!  
Algu?m j? precisou fazer?


Answers:
author: Sal
body: Oi [@Caroline Santos](/t5/user/viewprofilepage/user-id/5365462)! Tu pode seguir o passo-a-passo do nosso guia de como come?ar a utilizar a API do Trello atrav?s deste link <https://developer.atlassian.com/cloud/trello/guides/rest-api/api-introduction/>.

Nesse guia, n?s explicamos como tu pode gerar a tua API key e token para tu come?ar a utiliz?-los na sua integra??o. Espero ter ajudado!
Why do I constantly get notified that Trello is disconnected and trying to reconnect?
Asked by Steve P:

I get continuous messages that I'm disconnected from Trello and it's trying to reconnect, then I'm connected again. The alerts in the bottom left of the browser are constant in any browser that I use when I'm logged in to Trello. This seems like a bug.


Answers:
author: Ezgi Bay?nd?r
body: Hi [@Steve P](/t5/user/viewprofilepage/user-id/2924945) ,

Are you using Mac? Seems like lot of Mac users facing with connection issues. [Solved: Unable to login using Google account on Trello for... (atlassian.com)](https://community.atlassian.com/t5/Trello-questions/Unable-to-login-using-Google-account-on-Trello-for-Mac/qaq-p/1579287)

I think you should contact with Trello Team. [Contact Support \| Trello](https://trello.com/contact#/)

Best,

Ezgi

comments: author: Steve P
body: Hi Ezgi - I'm not using a Mac, and I *am* able to log in with Google; while I'm logged in I'm constantly getting the alert message that I'm disconnected, then reconnected again, then disconnected, then reconnected again etc.


author: Dreamsuite Mike
body: Yes, this seems to happen a lot now, moreso if the boards have a lot of cards or data-heavy cards. I presume there is something on the backend monitoring load/update times and triggering this message. Maybe they have adjusted the threshold or maybe it is actually slower at loading now?!


author: Steve P
body: How frustrating.