Getting system error after installing Confluence server
Asked by ANUDINA:

I tried installing Confluence similarly I installed bit bucket and Jira. While installation when I gave my MYSQL DB it started creatting table. It took little more time than expected. Hence I refreshed the page. I get below error.  
A system error has occurred --- our apologies!

For immediate troubleshooting, consult our **[knowledge base](http://confluence.atlassian.com/display/CONFKB/Confluence+Knowledge+Base+Home)** for a solution.

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2. a copy of the error and system information found below
3. a copy of the application logs (if possible).

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The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.   
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

### Cause {#toc-hId-1564433496}

java.lang.NullPointerException  
at com.atlassian.confluence.setup.actions.SetupPathsAction.execute(SetupPathsAction.java:41)

#### Stack Trace:\[hide\] {#toc-hId--1184236970}

```
java.lang.NullPointerException	at com.atlassian.confluence.setup.actions.SetupPathsAction.execute(SetupPathsAction.java:41)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.core.ConfluenceLicenseInterceptor.intercept(ConfluenceLicenseInterceptor.java:66)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.validation.MessageHolderInterceptor.intercept(MessageHolderInterceptor.java:37)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.util.LoggingContextInterceptor.intercept(LoggingContextInterceptor.java:44)
```

I deleted DB schema and uninstalled the already installed confluence application from my lRHEL 7.3 linux box. I tried resintalling bu the error remain same


Answers:
author: ANUDINA
body: Nevermind I got it fixed I have to remove conflucen folder froom/var/atlassian/application-data folder in order reinstall the same. It workes

comments: author: Steven F Behnke
body: Thanks for sharing the answer with the community.


author: joshua blevins
body: This gave me a fatal error "Could not load bootstrap from environment" that stops the server from loading. I do not recommend deleting this folder.


author: Nic Brough -Adaptavist-
body: The folder deleted was half the installation, and Arnand re-installed afterwards.

You should delete the folder if you are trying to do a completely clean re-install.


author: Irfan Marikanive
body: [![logo](http://172.16.1.222:8090/images/logo/confluence_48_white.png "Confluence")](http://172.16.1.222:8090/)System Error {#toc-hId--1207747595}
--------------------------------------------------------------------------------------------------------------------------------------------------

A system error has occurred --- our apologies!

For immediate troubleshooting, consult our **[knowledge base](http://confluence.atlassian.com/display/CONFKB/Confluence+Knowledge+Base+Home)** for a solution.

If you would like to receive support from Atlassian's support team, ask your **[Confluence administrator](http://172.16.1.222:8090/contactadministrators.action)** to create a support issue on [Atlassian's support system](http://support.atlassian.com/) with the following information:

1. a description of your problem and what you were doing at the time it occurred
2. a copy of the error and system information found below
3. a copy of the application logs (if possible).