youngmon/atlassian-qna huggingface dataset:
Can I add a clickable link to the Jira form in a project?
Asked by Vera Valshonok:

Hi Community!

I am looking for a way to I add a clickable link to the Jira form in a project. Is it possible?


Answers:
author: Ste Wright
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

Can you clarify the need here?

Is this to allow a Form to be added to a Jira issue? Or...?

Ste

comments: author: Vera Valshonok
body: I want some of the questions in the Request form in jira to have links to show the customers some examples before they choose an answer, so we would like if its possible to have an options for them to have a clickable link which is a part of a question in the form of a request.

For now I've been able only to add a link to the description of questions i need, but hey are not clickable once and don't redirect a person to the website i need.


author: Ste Wright
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

This should be possible - what I would do is...

* Add some examples to a Knowledge Base page (in Confluence)
* Link to those examples from the Form

I assume you're using the actual [Forms](https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/) functionality, is that correct?

---

If yes, you can add a hyperlink directly into the form (without a field), you can...

1. Use the link icon in the top bar
2. Press Ctrl+K / Cmnd+K
3. Copy in a URL, then select it to edit it

Ste


author: Vera Valshonok
body: Thanks Stephen, its not very clear for me still. We are asking customers to create a request by answering multiple questions which after the request is created are saving into PDF form and are a part of a ticket.

Near specific questions in the Request form for the customers to fill in we need to add clickable Links (if its possible).


Tags: cloud

jira-service-management

jira-service-management-cloud
Possibility to restrict portal access to all the customer of a specific jira project as once
Asked by Vera Valshonok:

Dear Community,

is there a way to restrict access to all the customers of one jira project to the portal.

I am dingo migration from one jira site to another and I'd like to restrict their access to the project while i am doing that.


Answers:
author: Ste Wright
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

You could restrict access to it, or hide it, during migration?

You can see how to do that here...

* **Limit Visibility:** <https://confluence.atlassian.com/jirakb/limit-jira-service-management-visibility-to-customers-on-portal-779160886.html>
* **Hide Portals:** <https://support.atlassian.com/jira-service-management-cloud/docs/hide-portals-from-your-help-center/>

---

You could also try removing access by modifying the permission scheme:

* Go to Project Settings \> Permissions
* Select *Actions \> Edit permissions*
* Remove "Service Project Customer - Portal Access" from the permission *Browse Projects*

Ste

comments: author: Vera Valshonok
body: Thanks Stephen, modifying permission scheme would relate to all the projects in my Jira site, not only specific project,correct?


author: Ste Wright
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

It would if the permission scheme is used across multiple Projects.

In that instance, if you were going to use the permission scheme option, I would duplicate the existing scheme, make the change to it, then temporarily apply it to the Project you're migrating.

Ste


author: Vera Valshonok
body: Thanks, really helpfull!


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation: Request Participant field --> Custom object field
Asked by Chase Ketchum:

Hello Jira Community,

One of my automations seems to be limited in its functionality and I'd like to request your assistance.

My goal for the automation is:

* When users are added to the 'Requested Participants' field, a matching asset object is automatically populated in a custom field.

I have successfully been able to populate a single matching object. However, errors occur with the automation when multiple 'requested participants' are entered and the custom object field already has a single object populated and then tries to populate the additional matching participant objects.

(Error Audit: *Bad Request - No fields or field values to edit for issues (could be due to some field values not existing in a given project*)

Here's a look at the custom object field:

![Addtl Employee(s) field config.png](https://community.atlassian.com/t5/image/serverpage/image-id/315418i5C57BD02741D4856/image-size/large?v=v2&px=999 "Addtl Employee(s) field config.png")

Here's a look at the automation:

![participant automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/315419iEEFABD641935AC24/image-size/large?v=v2&px=999 "participant automation.png")

The 'Atlassian User' is a User-type object attribute.

I believe the issue is with the syntax in automation that is present in the image above.

Thoughts and ideas on how I can populate multiple objects?


Answers:
author: Joseph Chung Yin
body: [@Chase Ketchum](/t5/user/viewprofilepage/user-id/5362863) -

One possible thing that you may need to look into is that "Requested Participants" can contain one or more users, so you will need to ensure that you are looping through the entire list in your automation rule.

Can you also share more information on your automation? One other thing I saw from your image - your custom field is named "Additional Employee(s)" but you are trying to edit the field named "Additional Participants". Instead of using the field name, can you try to use {{issue.customfield_xxxxx.....}}. Last thing, can you confirm that the field in question is already mapped to your project.

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Chase Ketchum
body: [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)

Note that the automation works correctly with a single match but breaks when trying to add more than one.

You mentioned there was a discrepancy in the names, and I fixed that issue. The configuration scheme was not updated when the field name was changed, therefore I have now updated it to reflect the change properly.

The field is properly mapped.

Here is a screenshot of the other elements of the automation:

![participant automation - field value change.png](https://community.atlassian.com/t5/image/serverpage/image-id/315570iA7227F1EB051321C/image-size/large?v=v2&px=999 "participant automation - field value change.png")


Tags: asset-management

cloud

jira-service-management

jira-service-management-cloud
Filter Application objects from Asset Discovery Agent scan
Asked by J?rg Riebschl?ger:

Dear Jira Asset Community,

I am faced with the challenge of building an information network in Jira Assets as part of an ISO 27001 certification. So I want to reference the business processes to the required applications, which in turn reference the associated systems. I would like to collect the applications used in the company using the Agent Scanner from Asset Discovery. The results of the agent scanner present me with the following problem with the applications. An incredible number of objects are found for each client. For example, for the 7-zip application I get the two objects "7-Zip 23.01 (x64 edition)" and "7-zip File Manager CTX". For Citrix, for example, you get eight different objects (Web Helper, Workspace (DV), ...). However, I would like to have only one object for each application, which I can then link to the associated business process and system.

Do you have a solution or a best practice approach for this?

Thank you,

J?rg Riebschl?ger


Answers:
author: Joseph Chung Yin
body: [@J?rg Riebschl?ger](/t5/user/viewprofilepage/user-id/1182477) -

In Assets object schema setup, one can just create one object and associate it with multiple attributes (i.e. application tags) setup. Take a look at the documentation link for how to properly setup an object schema -

<https://confluence.atlassian.com/servicemanagementserver/configuring-object-schemas-1044784457.html>

<https://idalko.com/insight-for-jira/> (This may be a bit old, but great concepts defined)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Alonzo Kennedy
body: Hello [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)

Would you be able to help me with this post by any chance?

[Asset Management post](https://community.atlassian.com/t5/Jira-questions/Assets-Management/qaq-p/2782481?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*)


Tags: asset-management

assets

assets-discovery

data-center

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server
How can we activate Free Plan with 3 agents ?
Asked by Syndic Coop?ratif R?sidence Correspondance:

When registering FREE plan it's written upp to 10 users or 3 agents.

We are an not profit association that manage a building, so we expect to allow every one in the building raise ticket when things goes wrong in the building like no electricity or no water.

We are only 2 in the not profit association, so the 3 agents free plan seams perfect.

But after creating a free plan we are already exausted number of users.. Can't see anyone but me, can't delete

and can't switch to 3 agents free plan.

How to do that ?

Does 3 agents free plan "still" exists ?

As we can't afford 9$ x 40 as we manage the build for free (nothing is paid for that).

Thanks in advance for your quick answers.

PS: I've choose JIRA work force task model don't know if it change any thing...


Answers:
author: Ste Wright
body: Hi [@Syndic Coop?ratif R?sidence Correspondance](/t5/user/viewprofilepage/user-id/5465360)

This is a known issue, which has been noted by an Atlassian Team Member on this question: <https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508>

Comment/follow the linked question for updates.

---

Just to confirm...

* The Free plan with 3 agents still exists, you can see it listed on [the pricing page](https://www.atlassian.com/software/jira/service-management/pricing)
* If the building residents just need to raise tickets, you can add them as customers. Customers are free, and you can have as many as you need. See how to manage customers on [these help pages](https://support.atlassian.com/jira-service-management-cloud/docs/add-and-remove-customers/)

Ste

comments: author: Syndic Coop?ratif R?sidence Correspondance
body: Thanks I end up with the same conclusion by adding JIRA Service Management instead of JIRA Software. And now it seams OK. Thanks for this confirmation.


author: Joseph Chung Yin
body: [@Syndic Coop?ratif R?sidence Correspondance](/t5/user/viewprofilepage/user-id/5465360)

Our community leader - [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) provided an excellent answer. The key between Jira Software vs JSM product is that for everyone to access Jira Software they must be licensed. On the other hands, users for JSM application are considered as Customers (which it is free unlimited) and only agents (one who handles the raised issues in the system) are required licenses.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Syndic Coop?ratif R?sidence Correspondance
body: Thanks. I remember this difference but on the free plan subscription process, it was written 10 users or 3 agents, but I could only subscribe for jira software. I did not find jira service management at this.  
However after looking for jira service management free plan I found the way to subscribe.  
Thanks.


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
How to automatically add tagged user as a watcher
Asked by Kat Bruno:

I'm trying to find a way to add the user who is tagged in a comment as a watcher to the ticket.

- I know if the user themselves comment on the ticket, they'll be added as a watcher.

But this case is, if someone else @mentions them.

Thank you in advance


Answers:
author: Kalyan Sattaluri
body: Hello [@Kat Bruno](/t5/user/viewprofilepage/user-id/5057017)

Please see / reference the comment by [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) in this thread.. [LINK](https://community.atlassian.com/t5/Jira-Software-questions/Automation-Help-Add-watcher-when-user-mentioned-in-comments/qaq-p/2121329)

I am restating what he said in that thread, basically there is no OOTB solution.

You have to set up an automation rule.

To do so, If a user is tagged, then below smart value gives you the account ID's of the users who you can assign as a watcher.

{{issue.comments.last.body.split(" ").match("(accountid:.\*)\]").remove("accountid:")}}

So your rule will look like,

Trigger = Issue commented

If condition -\> smart value check -\> if above value is not EMPTY (leave blank)

Then update issue with watchers = put the smart value.

Hope it helps.


author: Kat Bruno
body: Thank you for your reply. I found that thread shortly after posting.

However, I've found another/better solution to my scenario:

We have a rotating on-call schedule for teams (different projects). In order to easily change the assignee when the next individuals schedule come up I've decided to utilize the Component field.

Components have an owner. The owner of this component can be made the tickets assignee automatically if that particular component is selected. If no owner, our project setting is default to unassigned.


Tags: cloud

jira-service-management

jira-service-management-cloud
customer not receiving email
Asked by jaison dsouza:

The customer has raised a request and it is recorded in the JSM,

But when replied from the JSM with the reply to customer feature, The customers did not receive any emails,

when investigated, found that they hadn't gotten any email even regarding a ticket being logged.

Checked all the customer notification settings everything is enabled with the customer and requestors selected to get the emails. But not receiving emails in their inbox or spam how can I solve this problem as my customers are not able to receive any emails for the tickets they raise?


Answers:
author: Marius
body: Hi Jaison,

have you already checked the outgoing mail settings under **settings** -\> **System**? Maybe mails are globally deactivated in your instance.

Also you may check if jira notifications for agents still work. So those configure within notification schemes.

Best regards

Marius


Tags: cloud

jira-service-management

jira-service-management-cloud
Rename Summary Field
Asked by Crystal Rouse:

Is there a way to rename the system field Summary?

Our customer needs the name changed and is very unhappy that we have to use this field on the Create Screen to submit an issue. Is there a workaround?

Thanks for any help!


Answers:
author: Ste Wright
body: Hi [@Crystal Rouse](/t5/user/viewprofilepage/user-id/4230150)

You can't modify the name of the Summary field natively.

I'd also be cautious if you do an alternative way - for two reasons...

1. It can have unexpected results
2. It's a core feature of Atlassian's Jira platform

Every issue is going to need a Summary (or "title") - I think it's better to coach users on this, and that this is just part of Atlassian's glossary of terms - same with "issue" rather than card or ticket.

---

However, one alternative is to use an App, such as...

* [Scriptrunner](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=datacenter&tab=overview)
* [Power Scripts](https://marketplace.atlassian.com/apps/43318/power-scripts-jira-workflow-automation?hosting=datacenter&tab=overview)
* ...or another similar App from the [Marketplace](https://marketplace.atlassian.com/search?hosting=dataCenter&product=jira&query=script)

...to modify the field on the GUI instead.

For example, with Scriptrunner, you could use a "Behaviour" to set the Summary's label to something else - eg. Title.

---

Let us know your thoughts :)

Ste

comments: author: Crystal Rouse
body: Our customer has their own instance and utilizes software projects and the Create button. We will have to hope they will accept that we cannot rename the Summary field.

I'll look into using Script Runner.


author: Joseph Chung Yin
body: [@Crystal Rouse](/t5/user/viewprofilepage/user-id/4230150) -

Hi there:

Unfortunately, Summary field is a system default field which cannot be renamed. However, you can change the display name of this field in the JSM's Request Form to control how it shows up when customers submit their issues via the Portal UI.

![2024-03-29_10-59-23.png](https://community.atlassian.com/t5/image/serverpage/image-id/315366i82BB4432B31D946E/image-size/large?v=v2&px=999 "2024-03-29_10-59-23.png")

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Crystal Rouse
body: Our customer has a Software Project and uses the Create button to create their issues. Their projects are the only projects on the instance and they want the Summary field renamed.


Tags: data-center

field

jira-service-management

jira-service-management-data-center

summary
Required field on form showing error before any information is entered
Asked by Colleen Gotling:

I have been using forms in JSM for years but all of a sudden, they started showing a field that is required with an error before any information is even submitted. This has never happened before and it does even happen on all required fields, it's just a random field. I've attached a screen shot of a few of my forms. Is this happening to anyone else? It appears to be on fields that follow a "always show" section but I have other forms with this same scenario that it doesn't happen to.

![Infra form.PNG](/t5/image/serverpage/image-id/315346iA7C1C076A3ACE5DE/image-size/large?v=v2&px=999 "Infra form.PNG")![pgp request form.PNG](/t5/image/serverpage/image-id/315347i3EAB8D9AB7552D62/image-size/large?v=v2&px=999 "pgp request form.PNG")


Answers:
author: John Funk
body: Hi Colleen,

I have started to see this show up in my instance as well. Not sure what is causing it. Probably best to open a support ticket for Atlassian to comment on.


author: Joseph Chung Yin
body: [@Colleen Gotling](/t5/user/viewprofilepage/user-id/4643094) -

This is something new to me and I don't see this problem in our env (hopefully it not going to happen). I would recommend you to contact Atlassian Support (<https://support.atlassian.com>) for their assistance and attention on this issue in your portal UI submission.

Are you also using FORM inclusion in your Request Type configuration?

Sorry

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Colleen Gotling
body: I'm not sure what FORM inclusion is.


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Field Permission
Asked by Crystal Rouse:

Is there a way to set permissions against a field in Jira Software and Jira Service Management?

We have customers that would like to limit editing a field to a user group.

Thank you for any information or tips on how to make this happen.


Answers:
author: Valerie Knapp
body: Hi [@Crystal Rouse](/t5/user/viewprofilepage/user-id/4230150) , thanks for your question.

It will depend a bit on your use case.

Something I have done before is to have a field on a transition screen in the workflow. Then, with the workflow conditions or validators, you can configure a situation where only users from a certain group can, for example, do a transition where a transition screen pops out with some fields that they need to fill in.

Could this work for your requirement?

<https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/>

comments: author: Crystal Rouse
body: Thanks for the tip!


author: Valerie Knapp
body: You're welcome! Let us know if you need more help. :)


author: Ste Wright
body: Hi [@Crystal Rouse](/t5/user/viewprofilepage/user-id/4230150)

Not directly; field-level security is not available in Jira.

Natively, alternatives include (in Jira Software)...

1. Use a Workflow for this; you could have a separate transition that only specific users/groups can use, and then have a screen which has these fields on it on that transition (rather than editable on the main issue screen)
2. Use [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) - when this field is modified, have Automation check if the initiator is a specific user, or in a specific Group - if not, remove the value, and let the user know this field is not available to them

\^ **(1)** isn't an absolute, as the user could still modify the fields another way (eg. on a Plan, via bulk edit, etc) - **(2)**would be more absolute, albeit allowing users to use the field before being warned.

---

You could also consider if an App would work for this? Check out Apps such as...

* [Secure Custom Fields](https://marketplace.atlassian.com/apps/1226365/secure-custom-fields-security-permission-for-jira?hosting=cloud&tab=overview)
* [Protected Fields](https://marketplace.atlassian.com/apps/1226228/protected-fields?hosting=cloud&tab=overview)
* [Secure Fields](https://marketplace.atlassian.com/apps/1212681/secure-fields-data-security-privacy?hosting=cloud&tab=overview)
* ...or another App from the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=field%20security)

---

Let us know your thoughts! If you do need more specific instructions to implement (1) or (2), we'd be happy to help :)

Ste

comments: author: Crystal Rouse
body: Thanks for the ideas! We will try them out.


Tags: custom-field

field

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-software

permission