I am unable to login to an on-premises Bitbucket portal - who can help please?
Asked by Phillip March:

Due to this I am unable to perform any activity namely pull ,Fetch , Check-in with bitbucket as it contains source repository.

When I tried to perform above mentioned activity through Visual Studio getting below error message.

**Your Bitbucket account has been locked. To unlock it and log in again you must solve a CAPTCHA. This is typically caused by too many attempts to login with an incorrect password. The account lock prevents your SCM client from accessing Bitbucket and its mirrors until it is solved, even if you enter your password correctly.**


Answers:
author: Jira_Support
body: hi Philip,

i am Vignesh from TVS motor company we are facing one issues for user can't login our bitbucket on premises. i am the bitbucket admin for our company pls give some steps or ans

and i submit some screen short pls check and give ans![MicrosoftTeams-image (2).png](https://community.atlassian.com/t5/image/serverpage/image-id/308833iE578609E32986C0D/image-size/large?v=v2&px=999 "MicrosoftTeams-image (2).png")![MicrosoftTeams-image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/308834i42FA34CDE3014FD6/image-size/large?v=v2&px=999 "MicrosoftTeams-image (1).png")er


author: Phillip March
body: Hi

Further to this we think this is an issue with authentication in bitbucket.

We have tried Git clone in git bash.

Please find below message (sensitive data changed).

[firstname.lastname@systemname-DEV3](mailto:avinash.jadhav1@VPSProd-DEV3) MINGW64 /c/Repo_1  
$ git clone [http://USERNAME:firstname.lastname@systemname2:7990/scm/gep/systemname3.git](http://USERNAME:avinash.jadhav1@snarf:7990/scm/gep/vps.iserve.gemini.git)  
Cloning into 'systemname3'...

fatal: Authentication failed for '[http://systemname2:7990/scm/gep/systemname3.git/](http://snarf:7990/scm/gep/vps.iserve.gemini.git/)

As per above error we found one article in Google.

[https://confluence.atlassian.com/bitbucketserverkb/git-commands-return-fatal-authentication-failed-779171809.html](https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconfluence.atlassian.com%2Fbitbucketserverkb%2Fgit-commands-return-fatal-authentication-failed-779171809.html&data=05%7C01%7Cphillip.march%40vodafone.com%7Ce1e0ce29451a4da34a2808db10070479%7C68283f3b84874c86adb3a5228f18b893%7C0%7C0%7C638121394554314335%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BYej8%2B%2F2i1iHSrqR3Qy8raZFxIqRPPEONC0z7hWmE98%3D&reserved=0)

In this article it is mentioned as issue arises mainly due to four causes.

any further advice?

Thanks


author: Kurt Klinner
body: [@Phillip March](/t5/user/viewprofilepage/user-id/5146658)

Hi Philip

welcome to the Atlassian community.

You want to reach out to the admin of the bitbucket instance and ask him to clear your captcha like described at <https://confluence.atlassian.com/bitbucketserverkb/how-to-configure-captcha-in-bitbucket-server-779171704.html>

Cheers

Kurt

comments: author: Phillip March
body: Thanks for coming back - we will try this and get back. Appreciate your time


Tags: bitbucket-server

server