youngmon/atlassian-qna huggingface dataset:
user blocked with technical issue code: amfjge
Asked by andre kempe:

HELP!

our user was blocked from the site,

the error message tells me to contact the support team. Since the forum is our only option for asking support, i am posting the issue here:

The error code is: amfjge

![Screenshot 2022-11-07 at 18.11.56.png](/t5/image/serverpage/image-id/224492iC0B7638593E4FF1A/image-size/large?v=v2&px=999 "Screenshot 2022-11-07 at 18.11.56.png")

The user was up and running before this and suddenly got kicked out.

Does any one know what this is?

the space can be found at: <https://dokumentieren.atlassian.net/l/cp/RtxG68N0>

thank you very much!

andre


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The code you have been given there is not directly an error message; it is a marker for Atlassian to gather together more information about the underlying error (it may have happened to other people's systems, and they'll have been given the same code). They'll use it for scanning logs, creating a single incident record with all of them tied together, and so on.

Best thing you can do is report it to Atlassian support, as the message says.

comments: author: andre kempe
body: Hi Nic,

thanks for your answer. Well - we have no support. As a startup we are running on a free account...

but you have helped me already. now at least i know the meaning of the code.

In case you have another idea?!...

I have reset the PW of the user and initially it worked.

One week later, the same error is ocurring. I think i will delete her and setup a new user. What do you think?

many thanks!

andre


Tags: cloud

confluence-cloud
Creating a mock project for a course, EPICS, Stories, Bugs, test, Versions, Created, Updated, Labels
Asked by Zahara Garbajosa:

Hi there!  

I'm working on an up-skilling presentation for my company and I have asked my JIRa support team to create a mock-up project in JIRA so I can prepare exercises for the course.  

I've seen that you can create Epics, Stories and other items on JIRA for this purpose but I was wondering how I could manage that.

Additionally, one of the subjects of the course is issue search, queries and reporting, therefore I would like to know if there is any way that when creating the mock items for the project if those could be set up to show different creation as well as different "last update" dates as it is relevant for some of the search/queries I wanted to touch on.

Thank you!!


Answers:
author: Sayed Bares [ServiceRocket]
body: Hi Zahara,

You can create a Demo Project populated with data by going to your board settings and then selecting "Create a new board". It will then give you an option to "Create a Scrum board with sample data" and "Create a Kanban board with sample data":

![board.png](https://community.atlassian.com/t5/image/serverpage/image-id/224569i20491B78B08058D9/image-size/large?v=v2&px=999 "board.png")

I hope it helps.

Best,

Sayed

comments: author: Zahara Garbajosa
body: Hi Sayed,   

Thank you so very much for coming back to me on this, I just have 2 follow up questions, I hope you don't mind :)  

1. Would I need Admin rights to get the Create a Scrum/Kanban board with sample data?  
Just asking cause I tried to do it with an existing project, which I'm not admin of, and it is not there but in the one the support team is creating for me I should have admin rights. I just want to make sure I don't need to ask for any other extra permissions.  

2. Regarding my question about the sample data and the dates of creation/update,  
Would the sample data have the same creation date or is there any way the sample data could be created with different creation dates?  

<br />

Thank you so much. I really appreciate it!  
Zahara


Tags: cloud

confluence-cloud
How to display the Conditions of Acceptance and their parent story from JIRA in Confluence
Asked by Zahara Garbajosa:

Hi there!  

I was wandering if there is any way for me to show a JIRA story and its Conditions of Acceptance subtasks in a Sprint report Confluence page.  

I can get the list of Stories for any given Sprint to show with a simple query and I can get the COAs with something like thisL  
project = \[XXX\] AND issuetype = "Condition of Acceptance" ORDER BY key ASC, summary ASC  
But what I would love if for that last query to show me at least the Story ID each COA is linked to.  

Is there any way to achieve this?  

Thanks!


Answers:
author: Sayed Bares [ServiceRocket]
body: Hi Zahara,

If **Condition of Acceptance** issue is the linked issue of the **Story** then you need to edit your Jira macro and click on **Display Options** and select **Linked issues** which will show all of your linked issues. However, if the Story is **Parent** issue for **Condition of Acceptance** then add **Parent** field and you should be able to show it in your Confluence:

![parent .png](https://community.atlassian.com/t5/image/serverpage/image-id/224577iD805370DE02BC761/image-size/large?v=v2&px=999 "parent .png")


Tags: cloud

confluence-cloud
GitHub Markdown file sync with Confluence page
Asked by Laura La Manna:

Is there a native way to sync a markdown file into Github with a page on Confluence?


Answers:
author: Andy Gladstone
body: [@Laura La Manna](/t5/user/viewprofilepage/user-id/4984992) welcome to the Atlassian Community.

This collection is intended for questions related to the Atlassian owned App - Questions for Confluence. There is another collection for Questions about Confluence that I will move this to to get more eyes - and an answer - on it.

All the best!

comments: author: Laura La Manna
body: Thank you!
Label Macro showing label that is not on any page
Asked by Michael Kleban:

I have the "Labels List" macro on my space's Overview page, which shows a list of all labels used in my space.

There is one label that shows up in that list that, when clicked, shows zero pages using that label.

I used the Advanced Search to see if any *archived* pages were using that label, but no results came back for that either.

What could be causing this?

```
Using Confluence Cloud - 1000.0.0-e8ff7985dd18
```


Answers:
author: Summer Hogan
body: Hi [@Michael Kleban](/t5/user/viewprofilepage/user-id/5072712) - welcome to the community!

Do you know if the label you are referring to was at one point included on a page and deleted or the page that had that label was deleted? I ask because it looks like this is a known issue that has been reported here: <https://jira.atlassian.com/browse/CONFCLOUD-58953>. There is a note in this bug that was updated on March 3, 2022 where the PM from the Confluence team says they have plans to improve the overall labels experience next year. It looks like they made some improvements in August (<https://community.atlassian.com/t5/Confluence-articles/Confluence-Labels-got-an-upgrade/ba-p/2120369>), but it does not look like this bug was fixed yet. You may want to setup some time with the PM mentioned in the bug above and show him/her/them what you are experiencing. I hope this information helps!


Tags: cloud

confluence-cloud

label

macro
Assign created issue to a team based on open board
Asked by Andreas Schwarz:

Dear Community,

Would it be possible to assign a newly created issue to a team in an automated way, for example, based on the current selected board?

**Context**

* We have a project with 3 teams and each team has its own scrum board
* We use a custom-field to identify a team (better solutions are welcome)
* The custom-field team is used in the filter of the boards

**Problem**

* When creating a new Task or Sub-Task, often the team members do not set the team and therefore the Issue disappears in the background. Would be great to prevent this.


Answers:
author: Hamza Chundrigar
body: Hi [@Andreas Schwarz](/t5/user/viewprofilepage/user-id/4395266)

An easy way to prevent this would be to add a field required validator for the custom field on the workflow associated with tasks/subtasks (while they are creating it).

Best regards,

Hamza


Tags: cloud

confluence-cloud
Limit of child levels
Asked by Ben Robbins:

Simple question... Is there a limit on the number of child levels you can have, e.g:

* Parent
  * Child 1
    * Child 2
      * Child 3
        * Child n

(Not a question about best practice, but if there's an actual limit)


Answers:
author: Teodora V
body: Never heard of child page limits, but if you exceed a certain amount of pages (which is definitely over the hundreds), your page tree will start having issues loading.

comments: author: Nicolai Sibler
body: Hi Teodora,

interesting what you said about the page tree load because since there's this nice little button showing up after 200 pages on the same level within a page tree, we don't experience any performance issues anymore :-)

![page tree load.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/224431i3C9AF543FB688C44/image-dimensions/288x116?v=v2 "page tree load.jpg")

Kind regads,

Nicolai


author: Teodora V
body: Oh, lovely to hear that! :) Thanks [@Nicolai Sibler](/t5/user/viewprofilepage/user-id/2649119)!


Tags: confluence-server

server
Storage issues
Asked by SaravanaKumar:

Do archived spaces will make count in the overall storage in the confluence cloud or it will be not taken into count?


Answers:
author: Andy Gladstone
body: [@SaravanaKumar](/t5/user/viewprofilepage/user-id/5049911) an archived space does not remove it from your overall storage in Confluence Cloud. It will count towards your storage limit/quota as the content remains live in your storage pool but is only removed from navigation and searches in your instance.

Hope this helps.

comments: author: Andy Gladstone
body: [@SaravanaKumar](/t5/user/viewprofilepage/user-id/5049911) was my answer helpful? Please consider marking it as accepted so that others may find it when looking for similar content.


author: Stavros_Rougas_EasyApps
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) when an attachment or page (not sure if the same treatment for both) is in trash does it count towards storage limit?

I know it does when archived.


Tags: cloud

confluence-cloud
How to configure the new confluence and add new documentation in that.
Asked by Prashant Deshmukh:

* What are all steps required to create a new confluence for project
* what are standard template used to create that.
* How to create a basic confluence project and add the pages in that for details.


Answers:
author: Jack Brickey
body: hi [@Prashant Deshmukh](/t5/user/viewprofilepage/user-id/5072526) , welcome to the community.

I would refer you to the atlas in documentation is a great place to get started. Here is a link to one article that may be beneficial - [Set up your site and spaces](https://www.atlassian.com/software/confluence/guides/get-started/set-up)

Is note that when you create a project inside Jira Cloud should percent an option to create a confluence space associated with that project. I'm unclear if that is really your goal. You may simply be asking about how to create a Space.


Tags: cloud

confluence-cloud
Migrating the applications
Asked by SaravanaKumar:

When we try to migrate from server to cloud, even though we had given only Gliffy application to migrate an extra application called "Advanced code blocks for Confluence" gets added.  

Why it is happening? It will add up to the extra cost right?  


Answers:
author: Dave Mathijs
body: Hi [@SaravanaKumar](/t5/user/viewprofilepage/user-id/5049911) , are you a Confluence Administrator?

Can you check on Server/DC whether this app exists and if it is/was disabled? This app is from another vendor than Gliffy.


Tags: cloud

confluence-cloud
We need to remove the mandatory option for ?Who? field in the leave event of the calendar
Asked by SANAD AD:

Hi Team,

As suggested by the support, we have changed our plan to premium. We need to remove the mandatory option for "Who" field in the leave event of the calendar so that, we can add any name there.

Appreciate your suggestions.


Answers:
author: Andy Gladstone
body: [@SANAD AD](/t5/user/viewprofilepage/user-id/1340332) the WHO is not a required field in Team Calendars. However, you may only use that field to mention licensed users in your environment. Typing in any other name or text will not work. If you need to list other team members that may be part of that calendar event you can use the notes section.

comments: author: SANAD AD
body: Thanks Andy. I started using Title field for now.


Tags: cloud

confluence-cloud
Confluence site is down
Asked by Reimo:

Confluence (free cloud) wiki https://\*\*\*\*\*\*.atlassian.net/wiki?NO_SSR=1 is down and content is not available. Any idea what?s wrong and if there is a known issue? I couldn?t find anything on the status page: <https://confluence.status.atlassian.com>

thx.


Answers:
author: Reimo
body: ok - seems to be resolved now. Confluence is now available and works fine.

comments: author: Dave Mathijs
body: Great to hear it's resolved, have a nice day!


author: lenorb
body: same error with me and no updates on the statuspage.

I initially thought it was a result of removing my jira site.


author: Dave Mathijs
body: Hi [@Reimo](/t5/user/viewprofilepage/user-id/5072391) welcome to the Atlassian Community!

With a free plan, you're unfortunately not entitled to support by Atlassian.

I suppose the site hasn't expired due to inactivity?

comments: author: Reimo
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) , thanks for quick reply. Yes i know. We are working with this space on daily base. So it can?t be due to inactivity. Any advise?


author: Dave Mathijs
body: Are you able to access the site via start.atlassian.com ?


author: Reimo
body: yes i am. Jira is also working, but confluence is not working. it shows now

Something went wrong. {#toc-hId--521477342}
-------------------------------------------

We're moving mountains to get it sorted. {#toc-hId-1966035491}
--------------------------------------------------------------

View our [status page](https://status.atlassian.com/) and subscribe for  
service updates.


author: Jennifer Filipe
body: Also having this issue, on web and mobile apps respectively.


author: William.Humbird
body: Having the same issue as well, Confluence is SUPER sluggish and not all content loads, get page tree errors, etc. I have opened a support request.


Tags: cloud

confluence-cloud
My Confluence and Postgres DB couldn't sync together
Asked by Hassan Akhavanpour:

I made a Confluence on a VM and a Postgres on the other one. I synchronized them by configuring pg_hba.conf for Postgres and confluence.cfg.xml for Confluence that they are working well.

However, I wanted to use containerized dockers method for this purpose to ship and run more easily. So for Confluence, pulled a CentOS image, ran its container and transferred confluence VM files to the CentOS container by "docker cp" command. Entered to confluence.cfg.xml and edited it based on my Postgres variables, made an image by "docker commit" and finally ran a container as following:

docker run -it -p 8090:8090 confimg

In next step, I provided a backup from my Postgres VM by "pg_dump confdb". Pulled a Postgres image, ran its container and copied dumped file to this container. Made a database, user, granted all privileges and extracted dumped files to it. Configured pg_hba.conf and made an image and ran a Postgres container.

Now we expected to use it flawless in browser by entering:

<http://192.168.100.176:8090/>

But can be seen an error like this:

BootstrapException: Unable to bootstrap application: Failed to parse config file: Error on line 1 of document : Content is not allowed in prolog. Nested exception: Content is not allowed in prolog.

I received this error however my containers works without any issue.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Your confluence.cfg.xml is broken, you'll need to correct it. Make sure you edit it with a plain text editor and that the XML is in the right format.


author: Hassan Akhavanpour
body: Dear Nic;

Thanks for your reply.

I configure confluence.cfg.xml manually and change following items:

* IP
* Port
* Username
* DB name
* DB Password
* DB Username

Then make an image and run a container by it. I am sure about this file.

I dumped a TCP when Confluence trying to connect to Postgres and analyzed by Wireshark but no symptoms can be seen in this regard.

Thanks for your consideration in advance.

comments: author: Nic Brough -Adaptavist-
body: The error you are getting is quite unfriendly, it's not written in plain English.

In English, it means "the confluence.cfg.xml file is corrupt - it is not structured as well-formed XML". That means the code cannot read it.

Whatever edits you made to the provided copy not true XML. The error usually, but not always, means the file does not start with a valid XML tag.


Tags: container

docker

postgres
Guest User Invitations will not send
Asked by Laura Moretti:

I want to invite guest users however I keep getting blocked at the point of sending the invite from the admin users section

I keep getting the same error dialog i,e "We couldn't send the invitation - try inviting that user again"

Please also advise how once would go about converting an existing user to a guest? I have tried to uncheck the "user" button and check the "guest" button. When I do this then the user is removed from their group - Is this expected behaviour?

Am I correct in my understanding that guests invites must happen in 2 places 1. to send the invite and 2. Add the guest to the space through space permissions?


Answers:
author: Yazy Favela
body: I am also having this issue. I need to invite a guest user first before adding them to a space, but when I try to do so I also keep getting "We couldn't send the invitation - try inviting that user again"


author: Alex Koxaras _Relational_
body: Hi [@Laura Moretti](/t5/user/viewprofilepage/user-id/4514866)

A guest can't be a user. So I would expect this behaviour to be correct.

If you want to convert a user to a guest, then remove him/her from every group and give him the "guest" license. Once you've done this you also need to adjust the guest permissions to your space that you invited them:

![guest permissions.png](https://community.atlassian.com/t5/image/serverpage/image-id/224383i0E14795F7CB11473/image-size/large?v=v2&px=999 "guest permissions.png")


Tags: cloud

confluence-cloud

guest
Error in Confluence server Lucidchart integration.
Asked by Akhand Pratap Singh:

Hello,   

We had an integration between our Confluence server and Lucidchart which was working fine for sometime but all of sudden we started getting below error  

**<https://lucid.app> is unreachable from your Confluence server host.** Please adjust your firewall rules. This is most likely **not** a problem with the Lucidchart Confluence connector add-on or the Lucidchart cloud service   

When checked in logs we found below error.  

ERROR \[http-nio-8090-exec-1157\] \[lucidchart.atlassian.environment.EndpointTestHelper\] canSendRequestsTo Exception when forming and sending requests to <https://lucid.app>  
-- referer: <https://lucid.app/> \| url: /plugins/lucidchart/editDiagram.action \| traceId: d31de7135afe7874 \| userName: \*\*\*\* \| action: editDiagram  
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target  

Can, someone help me with the fix for this?  

Thank-you


Answers:
author: Brant Schroeder
body: [@Akhand Pratap Singh](/t5/user/viewprofilepage/user-id/3064000) If you have not made any adjustments on your end I would suggest reaching out to the vendor Lucidchart [https://marketplace.atlassian.com/apps/350288/lucidchart-diagrams-connector?hosting=server\&tab=support](https://marketplace.atlassian.com/apps/350288/lucidchart-diagrams-connector?hosting=server&tab=support)


Tags: confluence-server

server
How to Hide Personal Space from the 'All Space List'
Asked by Dinesh Shetty:

Hi All,

Need some assistance,

In confluence when you go to Space-\> View All Space, it lists all Personal space as well.

Is there a way to hide those personal users space from the View All space list.

Please let me know, much appreciated.

Regards

Dinesh


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Dinesh Shetty](/t5/user/viewprofilepage/user-id/5072067) ,

welcome to the Atlassian community!

On that page you can filter spaces by categories. By default all spaces will be shown.

Moreover, each user will see a space if he has permission to access it.

Hope this helps,

Fabio


Tags: cloud

confluence-cloud
Macro usage report for confluence
Asked by veni:

Is there a way to find out the macro usage in confluence ?

I would like to get a report on the macro usage like how many macros are used in a particular space in confluence for analyzing the confluence plugin usage.

How do we get the plugin usage report for confluence ? Any solution or rest api is available to fetch the details ?

Thanks


Answers:
author: Nicolai Sibler
body: Hi [@veni](/t5/user/viewprofilepage/user-id/5056971) ,

are you interested in the set of macros in a given space (for example: 10 different kinds of macros used in a space) or in the amount of a particular macro?

If it's the latter, you'd just use Confluence search:

* type **macroName:panel**   
  (example for the Panel Macro - replace **panel** with the macro name you want to find out)
* filter by the space

Hope that helps,

Nicolai

comments: author: veni
body: Thanks [@Nicolai Sibler](/t5/user/viewprofilepage/user-id/2649119)

I am currently looking for the usage of all macros in our instance, like which macro is being used in which space, if i check under the macro usage option in confluence it shows the number of pages where the particular macro used often.


author: veni
body: I would like to try the above mentioned steps [@Nicolai Sibler](/t5/user/viewprofilepage/user-id/2649119)


author: Nicolai Sibler
body: Just out of curiosity: what would be the benefit of such a report for you? What do you plan to do after you know about all the macros on all the pages of your instance?


Tags: confluence-server

server
view tasks assigned to a specific person
Asked by pierre:

if cards are projects, and tasks are inside the cards, assigned to individuals, how can you see a list of all tasks assigned to an individual? especially management who needs to see all tasks assigned to each individual, one by one?

Thanks


Answers:
author: Robin Warren _Blue Cat Reports_
body: I don't believe Trello have anything built in for this yet. You will need to look to 3rd party Power-Ups like [Blue Cat Reports](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat) which allow more complete reporting options.

With Blue Cat you could [create a 'Quick List' of checklist items](https://www.bluecatreports.com/help/articles/create-a-quick-list-of-checklist-items/) and filter to just show those assigned to each individual. That sounds like it would satisfy your requirements?

Hope that helps,

Robin