youngmon/atlassian-qna huggingface dataset:
Plan issue
Asked by Sura Al-Jailawi:

Hi there!

I am using the timeline in Jira and grouped my issue according to releases, but I have a section called "Unassigned" which should represent every issue that has no release (fix version) attached. The issue is 2 issues appeared under this category even though it's having a release.

I appreciate your help, thank you!


Answers:
author: Walter Buggenhout
body: Hi [@Sura Al-Jailawi](/t5/user/viewprofilepage/user-id/4380458),

It's a bit difficult to assess just based on your description, but the first thing I would check is whether the releases you are referring to are actually in your plan. It is not necessarily because you see them in Jira on the issue details that the releases themselves are also imported into Advanced Roadmaps. If they aren't, then it will indeed seem as if your issues are not associated with a release in the plan.

I that's not it, share a bit more information to illustrate the issue (screenshots e.g).

Hope this helps!

comments: author: Sura Al-Jailawi
body: Hi [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) thank you for your reply

I am not sure if I fully understand your reply but regarding the release they are part of the issues but I can use them to group the plan itself; As there is an option in the view setting to group by "release"

<br />

as you can see in the screenshot, I have this issue repeated in both the release of September and 2nd on the unassigned release!  

even though the issue has its fix version set right to Release of September

as you can in the screenshot

![paln2.png](https://community.atlassian.com/t5/image/serverpage/image-id/264992iCB26B329A24A761B/image-size/large?v=v2&px=999 "paln2.png")![plan.png](https://community.atlassian.com/t5/image/serverpage/image-id/264993iCD2B0E9ABC238A69/image-size/large?v=v2&px=999 "plan.png")


author: Walter Buggenhout
body: Thanks for the screenshot, [@Sura Al-Jailawi](/t5/user/viewprofilepage/user-id/4380458)! That clarifies a lot. As you can see, the issue you refer to is a parent in the hierarchy of other issues. One (or more) of that issue's child issues will be assigned to Release of September while other child issues will not be scheduled to a release yet.

Advanced roadmaps displays the issues in their hierarchy. That is most likely why you see the ET-1585 issue pop up twice.


author: Sura Al-Jailawi
body: Really Thank you [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) everything is organized now.

Appreciated. ?


Tags: advanced-roadmaps

cloud
Upon creation, lookup epic Team and copy to issue
Asked by Sheri Widler:

I am looking for a way to copy the team from an epic to a story/task issue upon creation. I think i have to use a json smartvalue but need help with looking up the team number first and then using that for the input to the json.


Answers:
author: Marc - Devoteam
body: Hi [@Sheri Widler](/t5/user/viewprofilepage/user-id/4925887)

You are able to do this.

Make sure the "Team" field is available on the required screen(s).

In the automation rule use the following Edit action in the rule should contain:

```
{
   "fields": {
     "customfield_<ID>":"<Team ID>"
   }
}
```

Example

```
{
"fields": {
"customfield_10001":"100"
}
}
```


author: Bill Sheboy
body: Hi [@Sheri Widler](/t5/user/viewprofilepage/user-id/4925887)

Not all of the fields from advanced roadmaps are supported by automation rules, and I believe there are several fields called "team" in Jira...

So first thing, I recommend using this how-to article with example epics and stories/tasks to confirm the fields are supported with smart values in automation rules: <https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>

If your field is indeed supported, you could create a rule, triggered on the story/task creation, and then copy the field from the epic parent. That how-to article will help you know the field to use and then this article will give examples of how to perform the JSON edit: <https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/>

Kind regards,  
Bill

comments: author: Sheri Widler
body: The field is not visible, thanks


author: Bill Sheboy
body: I think it is the same as this automation issue for Server/Data center version, even though you appear to be using Jira Cloud

<https://jira.atlassian.com/browse/JIRAAUTOSERVER-159>


Tags: advanced-roadmaps

cloud
Third party add-on to show Roadmap and Milestones
Asked by Tomas Bayryakov:

Hello community,

Can you please suggest me 3rd party app or addon ( paid or free) for Jira that can help me?

1. For my project, I have certain milestones that have to be met.

2. Milestones are represented as stories in Jira.

3. The status of the story is the milestone progress.

4. Stories are grouped under an Epic.

I want to have one page view over my roadmap of projects where I have included all the milestones of a project and if possible to be visualized into Confluence. Important is once it is set up, the data to be dynamically taken and updated from Jira. It will be bonus if we can track the dates of the story ( if it is overdue or completed on time).   

Much appreciated all suggestions and advices in advanace.


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Tomas Bayryakov](/t5/user/viewprofilepage/user-id/5251704)

Are you looking for a visual report or a way to plan based on milestones in general or both?

You can do this within Jira using issues with duedates and label them as milestones. So you can filter them and show somewhere else.

For reporting you can try eazyBI to create a custom roadmap based on this information.

Also try Advanced Roadmaps, Structure and BigPicture.

Ravi

comments: author: Tomas Bayryakov
body: Hi [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596) ,

Thank you for the reply and suggestion.  
below is representation of what currently I'm using. This is table in sharepoint and I want something similar, but instead of the dates, to have the status of the milestone and also to be automated.

All milestone dates are stories with label milestone and duedate.

All Project X are different EPICS.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/265013i774DE2D1060C41AF/image-size/large?v=v2&px=999 "Capture.PNG")


Tags: advanced-roadmaps
Bar titles in Jira Plans (Plans in Advanced Roadmaps)
Asked by Javier Lahoz:

Hi all,  
nice to greet you all.

I would like to see the titles of the correponding issues in the bars of the roadmap.  

![Jira ScreenShoot.png](/t5/image/serverpage/image-id/264584i6D0F218C10034349/image-size/large?v=v2&px=999 "Jira ScreenShoot.png")  

<br />

Could be possible?  

Thanks in advanced.  
Regards.


Answers:
author: Jean-Emmanuel BANQUEY
body: Hi, sorry I don't think this is possible
Advanced roadmaps dependency report doesn't display dependencies for some issues
Asked by arash.kashefiannaeini@justice.vic.gov.au:

I have a number of features in my advanced roadmap plan. For most of this features, I can click on the little number that appears on the gant chart view (roadmap view). When I click "show dependencies report", it brings up the dependencies tab and shows the dependencies. However, this doesn't work for some of the features. Even If I type the feature ID in the search box under the dependencies tab, it still doesn't appear. I have to mention the feature does appear in the roadmap and it does show the dependencies on the roadmap view.


Answers:
author: Bryce Lord
body: Hi there!

The dependency report within Advanced Roadmaps only shows dependencies that have both of the linked issues present in the plan. Any dependencies that are marked as "Not In This Plan" as shown in the image below, won't appear in the dependency report.

![Screenshot 2023-06-23 at 2.15.32 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/264799i0953E929E6AF6D81/image-size/large?v=v2&px=999 "Screenshot 2023-06-23 at 2.15.32 PM.png")

Hope this helps!

Thanks,

Bryce

comments: author: arash.kashefiannaeini@justice.vic.gov.au
body: thanks I think this has been the main issue.


Tags: advanced-roadmaps

server
Visualize progress of epics used by more than one project
Asked by Anna Ehn:

I have two projects; "A" and "B", with issues that are linked to epics in a third project "C". The idea is to use Timeline or Plan in project C to visualize progress in project A and B by using the same epics (created in project C)   

I really like this view....  

![Screenshot 2023-06-22 141112.png](https://community.atlassian.com/t5/image/serverpage/image-id/264513i398B74F112B2F9E6/image-size/large?v=v2&px=999 "Screenshot 2023-06-22 141112.png")

but I also would like to get the coloured bars for each epic that I get in the timeline of my own project like this:

![Screenshot 2023-06-22 140602.png](https://community.atlassian.com/t5/image/serverpage/image-id/264511i0E636E0532DE1EC5/image-size/large?v=v2&px=999 "Screenshot 2023-06-22 140602.png")  

If possible, what do I need to do?


Answers:
author: Walter Buggenhout
body: Hi [@Anna Ehn](/t5/user/viewprofilepage/user-id/5250689) and welcome to the Community!

The timeline bars are just a visual representation of the period between a given start en end date for your issues.

In your advanced roadmaps plan, you can configure which fields to use as start and end date. Check the issues in your project to find out what fields are being used to represent the bars, navigate to your plan's **plan settings \> scheduling** and select the same fields:

![Screenshot 2023-06-23 at 08.46.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/264676i177FE7E164DE8D9B/image-size/large?v=v2&px=999 "Screenshot 2023-06-23 at 08.46.30.png")

That is already an important prerequisite. If you like, you can choose to roll up the scheduled dates of your child issues to their parent epics in your plan as well. That would mean you don't actually save any dates with your epics, but get a rolled up result of the underlying issues. You can enable that in your plan by selecting **view settings** and then ticking the box next to *dates*.

![Screenshot 2023-06-23 at 08.51.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/264677i7CB2614AF9ECFE0C/image-dimensions/366x537?v=v2 "Screenshot 2023-06-23 at 08.51.50.png")

Hope this helps!

comments: author: Anna Ehn
body: Thank you! Now I can get on with my planning!


Tags: advanced-roadmaps

cloud

epic

plan
Unable to see all Stories listed under EPICS in JIRA Advanced roadmap
Asked by Vishal Mahendra:

Hi,  
The problem is, there are 4 stories linked to an epic, but I am only able to see 2 of them in the roadmap. (View settings - By component)

I have checked every story has labels and components which are needed for items to show up in the roadmap.   

What can be wrong? need urgent help here. Thanks!


Answers:
author: Walter Buggenhout
body: Hi [@Vishal Mahendra](/t5/user/viewprofilepage/user-id/5244493) and welcome to the Community!

Are any of your stories by any change already resolved? After some time (30 days by default), resolved issues are hidden from the Advanced Roadmaps view.

You can check in **Plan Settings \> Exclusion rules**. While you are there, make sure that there's nothing else hiding the issues. Finally, make sure there's no additional filter settings applied that may hide the additional stories.

Hope this helps!

comments: author: Vishal Mahendra
body: Thanks a lot, Walter. your solution worked out.   
Appreciate the help.


author: M. Gabriela Labastidas
body: I have the same issue. I'm able to see most of my stories/bugs under my epic but not all of them. I have compared the properties and all look the same. Did you managed to solve it?

comments: author: Vishal Mahendra
body: Hi yes, Gabriela. The Answer from Walter helped me. try that out.


Tags: advanced-roadmaps

cloud
I want to get details of a user by email but I am not able to find the method which I need to call.
Asked by Ritesh Shakya:

Hii Guys . I am using JiraRestClient(jira-rest-java-client-app)  
I want to get details of a user by its email but I am not able to find any method which can help me achieve this.

However I am there is an api through which I am able to achieve this.

<https://api.atlassian.com/ex/jira/{cloud-id}/rest/api/2/user/search?query=example@domain.com>.

I want to achieve this using the RestClient provided by the atlassian dev's


Answers:
author: Ritesh Shakya
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) No worries brother. I saw there is no such method or api which gives you user information by giving its email, So I have implemented my own by calling api (  
/rest/api/2/user/search ) with query Parameter query=abd@example.com.  
Thanks for your help.


author: Frederik Vantroys
body: If you want to use JRJC there is a getUserByEmail :

<https://www.tabnine.com/code/java/methods/com.atlassian.jira.user.UserUtils/getUserByEmail>

comments: author: Ritesh Shakya
body: Is there any way to achieve this by using UserRestClient provided by Jira?


author: Nic Brough -Adaptavist-
body: This answer was generated by an AI that has no clue what it is doing.

[@Frederik Vantroys](/t5/user/viewprofilepage/user-id/5184994) please turn off your 'bot, or at least read and check the horribly wrong things before it posts.


Tags: advanced-roadmaps

cloud
Does Trello support virtual prepaid?
Asked by Kianoosh Aryanfar:

hello everybody

i'm going to upgrade my Trello account and i just buy a virtual master card because the sanction we don't have a official international bank account.

now i want to know can i pay the bill with the virtual card?

BR


Answers:
author: Michael Gardner
body: Hello,  
Congratulations on considering upgrading your Trello account!  
Yes, you can use a virtual Mastercard to pay for your Trello subscription. Virtual cards are accepted by Trello as a valid payment method, just like physical credit cards.  
To use your virtual Mastercard, simply:

1. Go to your Trello account settings
2. Click on "Upgrade" or "Subscription"
3. Enter your virtual Mastercard details (card number, expiration date, and security code)
4. Complete the payment process  
   Trello should accept your virtual card payment, and your subscription will be upgraded accordingly.

If you encounter any issues, contact Trello support for assistance.


Tags: cloud

trello-cloud
Automation buttons suddenly not working
Asked by Marquin Mercullo:

For months my automation buttons has been working fine. Then suddenly today it is not working.   

It is an update related issue?   

Can anyone help?   

Thank you.   

<br />


Answers:
author: Nikola Perisic
body: Hello [@Marquin Mercullo](/t5/user/viewprofilepage/user-id/5508021)

When you say it is not working, what exactly do you mean? Does it mean when you click on the button, nothing happens at all?


Tags: cloud

trello-cloud
To use Trello, please enable JavaScript. What's the reason?
Asked by Vladimir Marakhovsky:

I get an error in the developer tool on the Preview tab: To use Trello, please enable JavaScript. . JavaScript is enabled in the browser, the browser is allowed by the firewall, I cleared the cookies, the same error came from another browser. What could be the reason?


Answers:
author: Sal
body: Hi Vladimir! Most likely, your browser has the JavaScript functionality turned off when you try to access Trello, which is crucial to have it enabled when using Trello. I'm unsure of which browser you have, but below you'll find some support articles from our supported browsers on how to turn on Javascript\&colon;

* [Enable Javascript on Mozilla Firefox](https://support.mozilla.org/en-US/questions/967344)
* [Enable Javascript on Google Chrome](https://support.google.com/admanager/answer/12654?hl=en)
* [Enable Javascript on MS Edge](https://support.microsoft.com/en-us/office/enable-javascript-7bb9ee74-6a9e-4dd1-babf-b0a1bb136361)
* [Enable Javascript on Safari](https://support.apple.com/en-mn/guide/safari/ibrw1032/16.0/mac/11.0#:~:text=In%20the%20Safari%20app%20on,Enable%20JavaScript%20checkbox%20is%20selected)

I hope this information helps solve your problem.


Tags: cloud

trello-cloud
Can I be refunded as I have never used the account
Asked by Katie Conlon:

I have been charged for 3 years but haven't used the account, I fell ill so was unable to. Can I be refunded for the latest payment on 25 Aug and close my account?


Answers:
author: Mohamed Riza _ServiceRocket_
body: Hi [@Katie Conlon](/t5/user/viewprofilepage/user-id/5586916)

You will have to reach out directly with Atlassian support to help you with this request through the following link: <https://support.atlassian.com/contact/>

Best regards.


Tags: cloud

trello-cloud
How do i start using trello for my work?
Asked by Edidiong Aina:

I need to be trained on how to use trello for my company


Answers:
author: Mohamed Riza _ServiceRocket_
body: Hi [@Edidiong Aina](/t5/user/viewprofilepage/user-id/5586857)

I would recommend that you get started with Atlassian's Trello learning path here: [Get started with Trello : Atlassian.](https://university.atlassian.com/student/path/1043254-trello-fundamentals-how-to-use-trello)

Once this is completed, you may look into any areas that you want to get a deeper understanding by reviewing the documentation. If you have questions during the process, feel free to ask this here in the community.

All the best!


Tags: cloud

jira-work-management
Single Board guests asking to join my workspace
Asked by Boni Wagner-Stafford:

Hello, recently new to Trello. I have a single board and want several members of our team to see lists and cards in just that one board. I've been able to invite 8 of them, two of those invited have come back and requested to join the workspace. I receive this message when reviewing the invites:

"These people have requested to join this Workspace. Adding new Workspace members will automatically update your bill."   

My questions:   

1. Why would they feel the need to ask to join the workspace, rather than the single board?   
2. If I accept their invitation, is my bill going to increase? (I don't want that, I want them as single-board, non-paying guests)   

Thank you!


Answers:
author: Seon Shakespeare
body: Hi Boni,

It sounds like your team members might not realise they can be added as free guests to just the one board. Or, they might need access to more than one board, in which case they become "multi-board guests" and are billed like regular members.

Clarify with your team which boards they need access to! If it's just one, you can add them as free single-board guests.

Here's more info:

* Board guests: <https://support.atlassian.com/trello/docs/board-guests/>
* Multi-board guests: <https://support.atlassian.com/trello/docs/multi-board-guests/>

Hope this helps!

comments: author: Boni Wagner-Stafford
body: thank you! that's what I thought. I'll just communicate with the board guests to confirm they only need access to the one board. Thanks!


author: Seon Shakespeare
body: You're very welcome! If my answer has helped, feel free to hit the accept answer button so others can find it easily. Cheers!


Tags: cloud

trello-cloud
How to move an entire Board from one Desktop to another?
Asked by Monica Ribeiro:

How to move an entire Board from one Desktop to another?


Answers:
author: Seon Shakespeare
body: Hi Monica,

You can access your Trello boards from any computer! Just log into your Trello account on the new desktop, and you'll see all your boards.

Trello is web-based, so you don't need to move anything manually :)

Hope this helps!


Tags: cloud

trello-cloud
Joining a board.
Asked by Chad Gifford:

It looks like I still need access to my work's schedule board when I log in. I have access when I click on links from Trello notification emails, but don't see how to add/join their board when I log in to through the website.


Answers:
author: Gaurav Kataria
body: It could be you that you have multiple workspaces and your homepage is taking you to a specific workspace. Anyway if you click on the "recent" in the top menu, you will see all your recent boards.
Unable to use deeplists because the "continue" button is greyed out
Asked by J_P_:

I added the Deeplists power-up to one of my cards. The issue is, I'm entirely unable to use it.

When I add a Deeplist, it opens a template thanking me for installing and showing some of the features. On the bottom of it is a button saying "continue". It is greyed out and nothing happens when I click the button. I tried interacting with everything on the list and it still won't let me click the button, which leaves me unable to use Deeplists at all.


Answers:
author: Austin
body: Hello. Thanks for reaching out about this issue with Deeplists Made by Lovette Software. In most cases, revoking and adding the power up back will solve the problem.   

To disable a *Power-Up*, select Power-Ups from your menu. A number to the right of this option shows you how many Power-Ups you've enabled on the board.  
![An image showing how to disable a Power-Up on a Trello board](https://images.ctfassets.net/rz1oowkt5gyp/1qPzN6t9wtHA5KWsj0JSk8/5ec0257cc2955fe63b2c5a3f44db00bb/disable_image_1.png?w=540)  
Locate the Power-Up you wish to disable and select Settings beneath the Power-Up name. Disabling a Power-Up removes the integration from the board, and all members who work and collaborate on the board will no longer be able to access the integration.

<br />

If that doesn't help, please reach out to Deeplists support: lewis@lovettesoftware.com for further support. Thanks!


Tags: cloud

powerup

trello-cloud
Stato avanzamento lavori automatico?
Asked by studiotecnicocoperture:

Salve

Che automazione devo impostare per fare lo stato avanzamento lavori impostando un obiettivo finale e poi man mano aggiornarlo giornalmente?

Esempio: obiettivo finale 500 mt

- Giorno 1: montaggio 20 mt

- Giorno 2: montaggio 30 mt

e cos? via

con l'automazione mi dovrebbe dire sia la percentuale che manca per finire quel obiettivo e sia sommare i giorni e quindi fare la somma


Answers:
author: Rafael Dill
body: Hi Studio,

To be candid, there's no real easy ways to set this up on the Automation, and I'm not sure if that's even possible.

In this case, I recommend reaching our partners, which are specialized in tailoring Trello the way customers need on this link - <https://www.atlassian.com/>partners

Also, maybe there's some Power-ups that can help you do that. You can check our power-ups here - <https://trello.com/power-ups>


Tags: cloud
We no longer use Trello. How do I cancel our contract?
Asked by cscott:

We no longer use Trello. How do I cancel our contract?


Answers:
author: Vronik
body: Hi

Look at this article, read the instructions

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks


Tags: cloud

trello-cloud
Attachments can not be opened in the app
Asked by Lianne Velthuis:

On the webbrowser Trello works fine but in the app the section for attachments disappaered.


Answers:
author: vikram
body: Hi [@Lianne Velthuis](/t5/user/viewprofilepage/user-id/5585989)

Welcome to Atlassian Community.

Is it the first time you are not able to see or were you able to see before and now it disappeared?

you can try below thing and see if it works.

1) Try to clear cache.

2) If possible reinstall the app and check.

3) go through the below knowledge url for more information

<https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/>

Vikram P


Tags: cloud