How to enable adding comments on a closed issue
Asked by Alexandra BRIOUDE:

Hi,

as admin, I would like to enable any assignee, to add an internal comment on a closed issue.

I managed to find out that it would be throught Workflow and then properties in the field "Clos". However I do not how set up the property.

Please note that the reporter should not be able to add a comment once the issue is closed.

Thanks for your help.

Best Regards

Alexandra


Answers:
author: Rilwan Ahmed
body: Hi [@Alexandra BRIOUDE](/t5/user/viewprofilepage/user-id/3664041) ,

1. Go to your project settings --\> Workflow.
2. Click Edit against the required workflow where you need to add the restrictions.
3. Open the workflow in Diagram mode and click on Status (example: Close)
4. In side window opened, click **Properties
   ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/300352i5E936B2890B052E8/image-dimensions/154x80?v=v2 "image.png")**
5. In the new window opened, add 2 properties
   * **jira.permission.comment.denied** --\> this will block add comment for all users
   * **jira.permission.comment.assignee** --\> This will allow only Assignee to add comment  
     Don't add any values to "Property value"  
     Your property will look as below  
     ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/300353i8EA65C022A980D8F/image-dimensions/160x116?v=v2 "image.png")
6. After properties are added, click on "Workflow steps" link in the same window and click **publish workflow** in next window.

Hope this helps you.

More details about status and transition properties are described in <https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/>


author: Alexandra BRIOUDE
body: Hi Rebekka,

thanks for your quick answer.

I looked at the thread, and tried with :

key: jira.permission.comment.projectrole.Service Desk Team

Value: 10118

It does not work. Then I tried with "sam-team" (group of the agents of my team) instead of Service Desk Team, but still no success.

Do I have to mention something after 10118 ?

comments: author: Rebekka Heilmann _viadee_
body: You need to replace the Value with whatever ID that Role has in your system.

Go into Settings (Jira Administration) \> System \> Security \>Project roles and click "Edit" on the Service Desk Team Role. Check the URL of your browser, as it will contain the roles ID.   
*[www.your-jira-site.atlassian.net](http://www.your-jira-site.atlassian.net)* /secure/project/EditProjectRole!default.jspa?id=**xxxxx**


author: Rebekka Heilmann _viadee_
body: Hi [@Alexandra BRIOUDE](/t5/user/viewprofilepage/user-id/3664041)

Have a look at this thread: [Solved: Disable comments for closed tickets, but enable in... (atlassian.com)](https://community.atlassian.com/t5/Jira-Service-Management/Disable-comments-for-closed-tickets-but-enable-internal-comments/qaq-p/1847898)

You can edit the workflow's properties in the workflow editor: [Add a workflow property \| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/add-a-workflow-property/)

I would suggest trying that out in a test site or at least a test project with a copy of the workflow first, as workflow properties can cause funny behaviour if not done correctly.


Tags: cloud

jira-service-management

jira-service-management-cloud