youngmon/atlassian-qna huggingface dataset:
How can i get a list of all users from the (some) API?
Asked by ssoe.test:

I can get a list of all normal (full) users like this

curl --header Accept:application/json --request GET --user some.user:somepwd <https://mycompany.atlassian.net/rest/api/3/users/search?maxResults=1000>

But guests/externals dont show up there.

Suggestion?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@ssoe.test](/t5/user/viewprofilepage/user-id/5410758) and welcome,

if you are referring to Service Desk customers (enabled to view knowledge base articles within confluence) you can use the following rest api <https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-get>

Fabio


Tags: atlassian-guard

cloud

confluence-cloud

rest-api
Editing files, don't see edit button in preview
Asked by Florian Elischer:

Hi,

I'm using confluence in my browser. I added files like doc or xls. I also installed Atlassian Companion app on my Mac.

The help document says, to click on preview and then on edit. But if I preview file, there is no option for editing file, why is that?  

Thx  
Florian


Answers:
author: Andr? Ulrich
body: Hi Florian,

Companion app is no longer supported in Confluence Cloud. With [GoEdit](https://goedit.io/confluence-cloud/) you will find an alternative solution.

best,

Andr?


Tags: cloud

confluence-cloud
Confluence Ads on public external confluence links
Asked by Christian Luis:

Hello everyone,

we just used the public confluence links for the first time to share a documentation with our customer. Trying out the public link I was negatively surprised finding something like a Confluence Ad at the header of the shared document. "93% of customers say..."

Atlassian can't be serious about this, can they? Is there a way to disable this?

Many thanks in advance

Christian


Answers:
author: Christian Luis
body: Also found a even bigger Confluence Ad at the bottom of our page!! How is someone supposed to use this in a professional context?

This is disturbing, Atlassian! For me there is no place less suitable for Ads than your paying customers professional documents.


Tags: cloud

confluence-cloud
Confluence Cloud Migration Assistant doesn't start
Asked by Mateusz Suski:

Hello!

I'm trying to migrate my confluence server instance to cloud using built-in Confluence Cloud migration assistant but unfortunately, this plugin can't be enabled.

I tried to upgrade to newest possible version using built-in upgrade mechanism and also via manual upgrade.

How can I upgrade/enable this plugin?

Versions:

The Universal Plugin Manager (v6.1.3) by [Atlassian](https://www.atlassian.com/)

Plugin: Version: 3.9.4

Confluence: 8.5.5

Thanks in advance!


Answers:
author: Trudy Claspill
body: Hello [@Mateusz Suski](/t5/user/viewprofilepage/user-id/208373)

Are you getting any error messages when you try any of this? If so, what are they?

Have you tried uninstalling the CCMA plugin and then reinstalling it?

comments: author: Mateusz Suski
body: hi Trudy! Thanks for all your suggestions. I found in log files errors regarding tables that already exist. When I removed all tables related to the cloud migration plugin and then tried to enable them again everything worked.


Tags: cloud

cloud-migration-assistant

confluence-server

migration-customer-care

server
how to display dashboard gadgets using rest api on confluence page with forge app
Asked by Kumar:

I'm trying to display gadgets of a dashboard in confluence page. I was able to gadgets of a dashboard using this rest API: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-dashboards/#api-rest-api-3-dashboard-dashboardid-gadget-get>  

Response of the API call:  
{  
"gadgets": \[  
{  
"id": 10131,  
"uri": "rest/gadgets/1.0/g/com.atlassian.jira.gadgets:pie-chart-gadget/gadgets/piechart-gadget.xml",  
"color": "blue",  
"position": {  
"row": 0,  
"column": 0  
},  
"title": "Pie Chart"  
},  
{  
"id": 10111,  
"uri": "rest/gadgets/1.0/g/com.atlassian.jira.gadgets:in-progress-gadget/gadgets/in-progress-gadget.xml",  
"color": "blue",  
"position": {  
"row": 1,  
"column": 0  
},  
"title": "Issues in progress"  
}  
\]  
}  

How can I use this response to display the dashboard gadgets in confluence page using forge app. Can anyone help me with this ?  


Answers:
author: Nikola Perisic
body: Hi Kumar,

I understand what you are trying to accomplish here. This would not be possible since Confluence doesn't have the macro for dashboards except the ones that are tied to Confluence.

However,you can paste the JSON code in your ticket,then you can insert Jira issues on the Confluence page and then reference from there.


Tags: cloud

confluence-cloud

dashboard

gadget
How can I get a report for external shares link and public pages in for Security purposes?
Asked by Samina Mojadad:

How can I get a report for external shares link and public pages for Security purposes?


Answers:
author: Nikola Perisic
body: Welcome to community [@Samina Mojadad](/t5/user/viewprofilepage/user-id/5410153)

There is no feature that can generate the reports,however you can check for the Anonymous access within the Space permissons and the permissions that those users have when they access your page.

As for the public links,you can check their status in Space Permissions -\> Public Links where you even have the option to turn them off.

Br,

Nikola


Tags: cloud

confluence-cloud
api token
Asked by peterhage1312@icloud.com:

ich habe bei botfather 4 bots erstellt die alle auf den start warten die token sind neu er stellt und mein terminal macht ganz komische dolen ich will sie hier schon mal starten damit ich schon mal ein erfolgserlebnis habe und zeigen kann


Answers:
author: Rebekka Heilmann _viadee_
body: Hallo Peter und Willkommen in der Community!

Die Community ist prim?r Englisch-sprachig, so dass du auf deutsche Fragen tendenziell weniger Antworten bekommen wirst. Ich habe aber auch noch nicht verstanden, was genau das Problem ist?

Dein Profil zeigt als ?ffentlichen Namen ?brigens deine (vermutlich private) Email-Adresse - das w?rde ich an deiner Stelle mal ?ndern.


Tags: cloud

confluence-cloud
How do I get a validation message to show on a different form in a TableView macro?
Asked by Kathleen Janiszewski:

I have a TableView macro on one page, and with the Form Definition, including the validation rules on a separate page. This works fine, but when a user enters an invalid value, the validation rule correctly does not allow the user to update the data stored in the ConfiForm. However, no error messae is shown to the user; it doesn't bleed through to the TableView macro with inline edits enabled. Is there a way for that validation message to propagate through to the page that contains the TableView macro?


Answers:
author: Alex Medved _ConfiForms_
body: Hi

All validation messages are shown to the users unless you have some very custom view built

But for built-in views all messages are shown. Could you share a simple example of teh issue you have described?

Alex

comments: author: Kathleen Janiszewski
body: ![Validation issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/302063i96C4FCD80CEBA0CD/image-size/large?v=v2&px=999 "Validation issue.PNG")

When I enter the 45 hours on the above box, it will revert to what it was before, 40. It should raise an error and let the user know why it didn't update. So the rule is executed, but it doesn't show an error to the user.

The TableView macro is within a div within the Tabs page. Could the use of the div be causing the problem?

Thanks again,

-Kathleen


author: Alex Medved _ConfiForms_
body: How this table is built?

Could you try creating a simple TableView and seeing if this behaves the same?

This is how in normally behaves <http://recordit.co/xr0ff8YJqf>


Tags: confiforms

confluence-server

server
Is there an easy way to promote a space template to a global template? (Confluence Cloud)
Asked by Everett Bledsoe:

**Problem:**   
Unable to promote a space template to a global template in Confluence Cloud

**Steps Taken:**   
-Reviewed this Atlassian [job aid,](https://confluence.atlassian.com/confkb/how-to-migrate-a-space-template-to-a-global-template-966038022.html) but only applicable to Server and Data Center Editions. I have Cloud.  

-Reviewed the cloud fortified "Confluence Source Editor" by AppleFire, but it doesn't allow you to edit the source code in the templates.

**Summary:**

It would be nice to have this feature. If there are other ways to promote a template to a global template? Please let me know.


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Everett Bledsoe](/t5/user/viewprofilepage/user-id/5186900) ,

I think you need to manually copy and paste the template content from the space template into a global template.

You can vote for and watch the following change requests: <https://jira.atlassian.com/browse/CONFCLOUD-70334>

<https://jira.atlassian.com/browse/CONFCLOUD-7752>


Tags: cloud

confluence-cloud
Chrome on my Mac is not loading the Confluence home page fully
Asked by Kathy Hart:

I'm using a MacBook Pro, Chrome, and Confluence Cloud. This issue cropped up shortly after I upgraded to the latest Chrome version. Some Confluence sites are not loading correctly for me, while other still load fine. Those that do not load always seem to stop at the same spot.

Discover what's happening is where they stop loading. The blue bar at the top only progresses about 3/4 of the way, and nothing else happens. Some items on the page can be clicked and work, others cannot. (page loading order I assume) See screenshot.

Using an incognito window does not solve the problem, the pages still won't load.

I do not have the same problem in Safari. Everything loads correctly there, although sometimes I have to reload the page to get them to load past this same point.

I've cleared cache, cleared browse history, cleared everything. I uninstalled Chrome and reinstalled. I have turned off all extensions, rebooted my computer. I have not tried reverting Chrome to an older version, and I have not tried reverting my mac to the previous version.

Does anyone have any idea what could be causing this?

![confluence screenshot.png](/t5/image/serverpage/image-id/301548iE4E9C74D30086ECD/image-size/large?v=v2&px=999 "confluence screenshot.png")


Answers:
author: Jack Brickey
body: I recommend reporting to Atlassian support if the issue persists when in Cognito mode.


Tags: cloud

confluence-cloud
Sending email with signature First name Last name
Asked by lbhender:

Hello!

We are in need of a syntax that will adjust our display name that is used in the signature of our emails. We use the app Email this Issue for emailing people (customers and companies) that do not have access to our project in Jira.

Currently all our user names in Jira are displayed Last name, First name which is important for filtering and searching. But for our email signatures we'd like them to display First name Last name.

Any suggestions on how we could accomplish this?

Thank you,

Lisa


Answers:
author: John Funk
body: Hi [@lbhender](/t5/user/viewprofilepage/user-id/5068496)

Try this:

{{issue.Custom Field.firstName}} {{issue.Custom Field.lastName}}

where Custom Field is the EXACT name of your field.

If that doesn't work, then this should:

{{issue.Custom Field.displayName.split(" ").first}}


author: Luis Felipe Studzinski Santos
body: Hi,  
You can use the smart value {{reporter.displayName}}.

Or more information about this link:

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/#--reporter-->


Tags: cloud

jira-service-management

jira-service-management-cloud
Connect Jira Cloud to Asana
Asked by Khalid Siddique:

Hi, we use Asana for project updates and we want to pull sprints updates into asana, its not allowing me to connect jira cloud. what could be the issue ?

thank you


Answers:
author: Josh_Unito
body: [@Khalid Siddique](/t5/user/viewprofilepage/user-id/5536527) what service are you using to connect Asana and Jira? Without more details, it's hard to say what the issue could be.   

If you want a solution that works out of the box though, you could try [Unito's 2-way integration.](https://marketplace.atlassian.com/apps/1218016/asana-jira-two-way-sync?hosting=cloud&tab=overview)Here's a [guide to syncing Asana + Jira Cloud](https://bit.ly/ATLAsanaJiraGuide).


author: Vronik
body: Hi

Look at this, maybe it can help you

<https://asana.com/es/apps/jiracloud>

<https://help.asana.com/hc/en-us/articles/14250130707739-Asana-for-Jira-Cloud>

<https://asana.com/es/apps/jira-connectors>

[https://marketplace.atlassian.com/apps/1222106/asana-for-jira-cloud?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1222106/asana-for-jira-cloud?tab=overview&hosting=cloud)

[https://marketplace.atlassian.com/apps/1218016/asana-jira-two-way-sync?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1218016/asana-jira-two-way-sync?tab=overview&hosting=cloud)


Tags: cloud

jira-cloud
I have started the sprint today but I mentioned tomorrow date , can I edit
Asked by POOJITHA GANDHAM:

* If I edit the date does any change will occur in burndown chart


Answers:
author: Anu Issac
body: Of Course you can edit by go to backlog \& click 3 dots and select edit. The other changes will be automatically updated [@POOJITHA GANDHAM](/t5/user/viewprofilepage/user-id/5536509)


Tags: cloud

jira-cloud
I need to create subtasks for each fixVersions mentioned in the issue
Asked by abhijeet.chitriv:

Hi there,

We sometimes need to port the issue to more than one branch. The fix versions field gets populated with the list of branches, say 1.1, 1.2, and Main.

Can you help with Jira rule automation where:

- Depending on the number of fix versions the sub-tasks gets created

- Each sub-task has a unique fix version from the issue fix versions

Thanks!


Answers:
author: Bill Sheboy
body: Hi [@abhijeet.chitriv](/t5/user/viewprofilepage/user-id/5536506) -- Welcome to the Atlassian Community!

A rule could do that with an advanced branch, iterating over the values in the Fix Versions for the issue: <https://support.atlassian.com/cloud-automation/docs/jira-automation-branches/#Advanced-branching>

For your case, the rule might look like this:

* trigger: *some trigger which provides your issue*
* advanced branch
  * name: varFixVersion
  * smart value: {{issue.fixVersions}}
    * action: create subtask, and the branched to version could be set with the smart value {{varFixVersion.id}} so it is set to the correct one

Kind regards,  
Bill

comments: author: abhijeet.chitriv
body: Thanks, [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) This was just what I was looking for.  
Just that .id did not give the desired result, {{varFixVersion.name}} provided the values I sought. So, I accept the answer you provided.

The next level of the problem is that the workflow should allow the user to add a new fixVersion, and the workflow should create new subtasks ONLY for that particular fixVersion.

E.g., The subtasks created for the fix versions field, say 1.1, 1.2, and Main.

Later, say, if there is a new release created 1.1.1 and someone updates fix versions, then the workflow triggers another sub-tasks ONLY for that w/o hitting the subtasks created for 1.1, 1.2, and Main.


author: Bill Sheboy
body: Adding subtasks for only the newly added values to the Fix Versions field may not work.

The reason is the changelog available to automation rules is not always accurate: <https://jira.atlassian.com/browse/JRACLOUD-80486>

You could still try it to learn if it meets your needs with the field change smart values for added values: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--fieldChange-->

The rule would be triggered on a change to the Fix Versions field, and then iterate over the values in: {{addedfieldChange.values}}


Tags: cloud

jira-cloud
Same issue
Asked by Mehraj Ali:

I deactivated an account and trying to reactivate the account, but im getting the same issue. i dont see that account details in directory -\> managed accounts

Pls help


Answers:
author: Jehan Bhathena
body: Hey [@Mehraj Ali](/t5/user/viewprofilepage/user-id/5536477) ,

Perhaps you can add some more details to what the issue is that you're facing.

Also, since you've referenced someone called 'Mohan', maybe you intended this post to be to an internal colleague but ended up putting it on the Atlassian community?

comments: author: Mehraj Ali
body: Sorry about the confusion.

Issue : I had an employee who work and left us. As he rejoined, i couldn't add him to Jira. When i add, I'm getting this error.

Help me fix this.![WhatsApp Image 2024-07-04 at 12.08.48 PM.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/333568i754EA37DBDB21A51/image-size/large?v=v2&px=999 "WhatsApp Image 2024-07-04 at 12.08.48 PM.jpeg")


author: Jehan Bhathena
body: [@Mehraj Ali](/t5/user/viewprofilepage/user-id/5536477) you need to get in touch with your Org Admin, the setting to enable users is only available to them.

If you don't see the users under Managed users this mostly means that your atlassian org hasn't claimed 'gridship.io' domain, and cannot manage it's users.

Ref: <https://support.atlassian.com/user-management/docs/what-are-managed-accounts/>


Tags: cloud

jira-cloud
Unable to create a child issue under Epic
Asked by Usha Padmasri:

Changed the Hierarchy of Epic to level 2 and created a issue type Feature with Hierarchy level 1 in a premium account. Unable to create a Feature under Epic.  


Answers:
author: Trudy Claspill
body: Hello [@Usha Padmasri](/t5/user/viewprofilepage/user-id/5536431)

Welcome to the Atlassian community.

What happens when you try? Can you provide screen images?

comments: author: Usha Padmasri
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333631i0D80B7B78DA8FD80/image-size/large?v=v2&px=999 "image.png")


author: Trudy Claspill
body: Can you provide a screen image of the Issue Type Hierarchy screen pointing out where the Epic and Feature issue types are?


author: Nicolas Grossi
body: [@Usha Padmasri](/t5/user/viewprofilepage/user-id/5536431) Welcome! As you have a premium accunt my suggestion is you to contact support.atlassian.com.

HTH

Nicolas


Tags: cloud

jira-cloud
Bulk Disable and Anonymize Users
Asked by Michael Dimitriadis:

Hi All,

I'm looking for a way to bulk disable users and anonymize them within Jira Cloud?

Thanks in advance.


Answers:
author: Jehan Bhathena
body: Hi [@Michael Dimitriadis](/t5/user/viewprofilepage/user-id/2000450) ,

What you've asked for has 2 different asks,

\* Bulk Disabling

\* Anonymize past users

Bulk disabling won't make the user data anonymous, it will just show the user name with (Inactive) appended at the end.

You can try using these plugins or API

[https://marketplace.atlassian.com/search?hosting=cloud\&query=bulk%20user](https://marketplace.atlassian.com/search?hosting=cloud&query=bulk%20user)

<https://developer.atlassian.com/cloud/admin/organization/suspend-user/>

For the other part of the question, to Anonymize user data, you need to delete the user from your site/organization.

Hope this helps.


author: Nicolas Grossi
body: [@Michael Dimitriadis](/t5/user/viewprofilepage/user-id/2000450) It is not currently possible, see : <https://jira.atlassian.com/browse/JRACLOUD-30708>

HTH

Nicolas


Tags: cloud

jira-cloud
Query issues based a user profile department using JQL
Asked by Neil Ingram:

Hi,

When I look at our service management issues, and hover over the reporter field, I can then view the users account details. In here I can see the Department the user belongs to which has come from our Azure Active Directory.

Is it possible to write JQL to query all issues raised by the department seen in the user profile details?

I'm looking at issue.property expressions but can't figure out if this is possible.

Can anyone help?


Answers:
author: Nicolas Grossi
body: [@Neil Ingram](/t5/user/viewprofilepage/user-id/5536434) Welcome! I Do not think that this feature is possible currently, see: <https://jira.atlassian.com/browse/JRACLOUD-73346>

You might want to do it in similar way using rest api.

HTH

Nicolas


Tags: cloud

jira-cloud
Remove Escalate button from Customer Portal
Asked by Servane Garcia:

Hi,

I'm working on setting up this project : <https://azerion-advertising.atlassian.net/jira/servicedesk/projects/ID/queues/custom/4> and I have defined a specific worklow for the issue type 'support' which I use on almost all my resquest types.

Workflow is : [https://azerion-advertising.atlassian.net/secure/admin/workflows/ViewWorkflowSteps.jspa?workflowMode=live\&workflowName=Copy%202%20of%20ID%3A%20Service%20Request%20Fulfilment%20workflow%20for%20Jira%20Service%20Management](https://azerion-advertising.atlassian.net/secure/admin/workflows/ViewWorkflowSteps.jspa?workflowMode=live&workflowName=Copy%202%20of%20ID%3A%20Service%20Request%20Fulfilment%20workflow%20for%20Jira%20Service%20Management)

My issue is the following : when I'm testing with an external address, I'm seeing a button 'escalate' on the customer portal (see screenshot) ![screenshot escalate button.png](https://community.atlassian.com/t5/image/serverpage/image-id/333560i8EBC30F6B2642A05/image-size/large?v=v2&px=999 "screenshot escalate button.png")

The strange thing is I don't see this transition in my workflow and therefore, cannot untick the option 'Show transition in the customer portal' so I'm confused on how to proceed here.

Can you help ?

Thank you,

Best,

Servane


Answers:
author: Nicolas Grossi
body: [@Servane Garcia](/t5/user/viewprofilepage/user-id/5536435) Welcome! Take a look at this article: <https://community.atlassian.com/t5/Jira-Service-Management/How-to-remove-Resolve-Cancel-Escalate-buttons/qaq-p/1469422>

HTH

Nicolas

comments: author: Jehan Bhathena
body: Hey [@Servane Garcia](/t5/user/viewprofilepage/user-id/5536435)

If [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) 's answer helped please mark this thread as Accepted so that it is more visible the the rest of the community.

?cheers


author: Servane Garcia
body: Hey there, apparently I missed one !

Thank you,

Best


Tags: cloud

jira-service-management

jira-service-management-cloud