youngmon/atlassian-qna huggingface dataset:
Streamlining automation actions
Asked by Koloman Pfeffer:

Hello community,

does anyone know, if there are any plans at Atlassian to streamline automation actions across products?

We currently have JSM premium and Confluence premium but the automation actions are very very different and it would make our lives so much easier, if we could e.g. edit a page status of a specific Confluence page directly in Jira automation.

Thanks!


Answers:
author: Najjar _Innovura_
body: Hey?

It's great to hear you might discuss this with the automation team!

While Atlassian continues to develop their cross-products automation, you might find it useful to explore apps designed to bridge these gaps.

For instance, our tool enhances the integration by enabling direct updates to Confluence page statuses from Jira. You can learn more about it [Jira Confluence Extensions](https://marketplace.atlassian.com/apps/1221971/jira-confluence-extensions-jce?tab=overview&hosting=cloud).

Hope it gives you more ideas when you have that session ?


author: Charlie Gavey
body: Hi [@Koloman Pfeffer](/t5/user/viewprofilepage/user-id/5212398) we're definitely keen to support more cross-product automation, and to make our existing automation actions available across products. Do you have any examples of use cases you'd particularly like to see? If you'd like to chat to the automation team more about this, feel free to book a time here:

<https://calendly.com/cgavey/automation-feedback?month=2022-01>


Tags: automation

automations

cloud

confluence-cloud

jira
How can i update the file upload size limit (100M) to the space pages?
Asked by elaine-l.yi:

Hi ,

Can anybody help me on the file upload limit with 100M?  
I want to upload some files more than 100M, ,but the Conflunce page has this limit? Can we update this setting?


Answers:
author: Ravina
body: Hi [@elaine-l.yi](/t5/user/viewprofilepage/user-id/5527367) Welcome to the Atlassian community.

You can follow the below KB document to increase the attachment size limit, but to update this you need a confluence administrator permission and the size mentioned in the Bytes to update the new size by converting from MB to Byte.

<https://support.atlassian.com/confluence-cloud/docs/configure-attachment-size/>

![Capture 2024-06-24 at 13.14.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/331332iFAD4A37F16B8B12F/image-size/large?v=v2&px=999 "Capture 2024-06-24 at 13.14.04.png")

Regards

Ravina.


Tags: cloud

confluence-cloud
Getting and deleting page history
Asked by john wick:

Hello, im trying to delete old versions of a page.  
for that, im trying to list all of the versions and delete them  
unfortunately, im not able to retrieve all of the versions.  
I am using confluence on-prem and not cloud one.  

Thank you!


Answers:
author: Shawn Doyle - ReleaseTEAM
body: To delete via the API the documentation is here:

<https://developer.atlassian.com/server/confluence/rest/v900/api-group-content-version/#api-rest-api-content-id-version-versionnumber-delete>

```
curl --request DELETE \ --url 'http://{baseurl}/confluence/rest/api/content/{id}/version/{versionNumber}'
```


author: Fabio Racobaldo _Herzum_
body: Hi [@john wick](/t5/user/viewprofilepage/user-id/5527309) and welcome,

you should be able to do that if you have edit permission on a specific page. If so, you should be able to retrieve all old version through page history button :

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/331329i396D0CC536A7C036/image-dimensions/345x191?v=v2 "Immagine.png")

Hope this helps,

Fabio

comments: author: john wick
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) i wish to do this from the API.  
is there an endpoint for this?

Thanks


Tags: confluence-data-center

data-center
com.atlassian.confluence.api.service.exceptions.PermissionException: User not permitted to view user
Asked by Abhinay:

I am seeing below errors while making a call using oauth bearer token on api's

1. /wiki/rest/api/group/{group-id}  
2. /wiki/rest/api/group/{group-id}/membersByGroupId

Oauth app has below permissions to access the data.  
1. read:content-details:confluence  
2. read:user:confluence  
3. read:confluence-user  
4. read:confluence-groups  
5. read:group:confluence  
6. read:user.property:confluence

Am I missing any required permission?  

Errors are:

{"statusCode":403,"data":{"authorized":false,"valid":true,"errors":\[\],"successful":false},"message":"com.atlassian.confluence.api.service.exceptions.PermissionException: User not permitted to view user profiles"}

{"statusCode":403,"data":{"authorized":false,"valid":true,"errors":\[\],"successful":false},"message":"com.atlassian.confluence.api.service.exceptions.PermissionException: Not allowed to search for groups"}


Answers:
author: Luis Pellacani
body: Hey [@Abhinay](/t5/user/viewprofilepage/user-id/5527685) ,

Welcome to Atlassian Community.

Based on [our documentation](https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-group/#api-wiki-rest-api-group-groupid-membersbygroupid-get) for both options, you already have the correct permissions granted. Since you are receiving errors when specifying a user group ID, can you try to request all users without an ID (/wiki/rest/api/group)?

In case that request returns the same 403 error further investigation will be required by our Developer Support team. You can reach them on the channel below:

* [Developer Support](https://developer.atlassian.com/support)

Cheers,

Luis Pellacani


author: Shawn Doyle - ReleaseTEAM
body: I'd check to see if the token works for any API call. You are not getting authorized.

comments: author: Abhinay
body: The other api calls such as listing spaces, listing pages, and blogs, content of page etc are working just fine with Bearer token.


Tags: cloud

confluence-cloud
If I share a page with a group, do inactive / suspended users get the email?
Asked by Vesa Purho:

If I create a blog post (or page) and share it with a group, do also users that have their user accounts currently suspended or inactive get the email or does it go only to active users?


Answers:
author: Ravina
body: Hi [@Vesa Purho](/t5/user/viewprofilepage/user-id/5366994) The inactive and suspended users does not get an email if page is shared with them or even they mentioned/tagged in the page or page comment as technically they not able to login to the application or prevented to login to the application.


Tags: cloud

confluence-cloud
Trigger Rule to Retroactively populate field in child issues from parent (epic)
Asked by Orla Mears:

Hi all,   

I've created a Trigger rule which would inherit and populate a "Feature Team" field from our parent (Epic) issues. The child issue types would be "Tasks/Stories/Bugs" and I only wanted this to run on specific projects.  

Here is what I created:  

1. Scheduled trigger - specified date/time and frequency for running the trigger

2, Then: Edit Issue Fields - which I have set to "Feature Team"

3. Within the "Additional Fields" section, I had previously entered {{issue.parent.Feature Team}}  

4. I specified the projects which I wanted this to run on and updated the rule.  

I ran the rule this morning and the error message I got was "Error while parsing additional fields. Not valid JSON."  

5. Went by other recommendations to change this to {{issue.parent.customfield_12345}} (but put the correct custom field ID in)

However two messages return - first is that a number of the issues passed (but I don't see the feature team showing on the child issues) and the other is the same "not valid JSON -  

I hope someone can provide me with the correct configuration of the rule so I can run it and retro-populate the field on child issues from parent!  

Thanks for any help


Answers:
author: John Funk
body: Hi Orla,

A few questions. What type of projects are these? Are the all Company-managed projects? All Team-managed? A mixture?

What type of field is the Feature Team field? Short text? Single select? Other?

Instead of using the Advanced JSON, have you just tried to select the field?

Finally, can you share a screenshot of your actual rule?

comments: author: Orla Mears
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) thanks for the reach out!  

Yes these are company managed projects only  
Feature Team field is "Select List (Multiple Choice)"  

I've run the latest rule as recommended via Atlassian AI - The JQL query in full is:  

issuetype IN ("Task", "Story", "Bug") AND "Feature Team" IS EMPTY AND "Parent" IS NOT EMPTY  

![Screenshot Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/344057iFBFCFF6E5F24A034/image-size/large?v=v2&px=999 "Screenshot Jira.png")  


author: Orla Mears
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) Here is the other option that I tried. I also as mentioned above opted for both {{issue.parent.Feature Team}} and the custom field command you'll see in the screenshot

![Jira Screenshot 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/344060i8D2BF6B928AAF454/image-size/large?v=v2&px=999 "Jira Screenshot 2.png")


author: John Funk
body: So, in the second screen shot, I see the Feature Team field. Click the 3 dots to the right side of it and select Copy. Then click the resulting value and change from current issue to trigger issue. You don't need the More options.


Tags: cloud

jira-cloud
Jira automation to clone "fix version" filed from a Parent when bug is converted to sub-bug
Asked by Tatiana Shkil:

Hi, can you please help me to solve my problem?

We need to make an automation for this action:

We manually convert bug into sub-bug and choose an issue with "Release" type as a parent issue. What we need is to copy "fix version" value from parent issue to sub-bug after it is converted into sub-bug.

Is there a way to do it with automation?

I've tried to manage it with something like this, but it doesn't perform any action.

![?????? ?????? 2024-08-27 ? 10.57.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/344020i8C2B18A427D198F1/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-27 ? 10.57.21.png")


Answers:
author: Lucas Lombardo
body: Hello Tatiana,  

I suggest you to try the following automation :

Set the trigger to "Issue updated":

* Select "Issue updated" as the trigger
* Add a condition to check if the issue type changed to "Sub-bug"

Add the following conditions:

1. Issue type is Sub-bug
2. Parent issue type is Release

Create an action to copy the Fix Version:

1. Select "Edit issue" as the action
2. Choose "Fix Version/s" as the field to edit
3. Set the value to: `{{parent.fixVersions}}`  

Normally after that each time you will convert a bug to a sub-bug under a Release issue, the Fix Version will automatically be copied from the parent Release to the sub-bug

comments: author: Tatiana Shkil
body: Hi Lucas, thank you for your response!

Could you please help with "Add a condition to check if the issue type changed to "Sub-bug"" part? Which condition can be used to check the issue change? I've tried "Issue field condition" with both "bug" and "sub-bug" values, but it doesn't work.


author: Lucas Lombardo
body: Hello :)  

I was also thinking about "Issue field condition" which is normally the easiest way.   
In your test did you select properly :  

Field --\> Status  
Condition --\> **Equals**   
Value --\> Sub-bug  

?  


Tags: cloud

jira-cloud
When I created new release version I can?t add it as fix version into the project. Why?
Asked by Radek Puzia:

I created new release version under project settings/releases. I can see that there. But when I?d like to use it as fix version in project, I can?t use it. It is not visible in the list. Please, what can be wrong? What did I forget?


Answers:
author: Cristian IONESCU
body: Hi Radek,

You cand check:

* **Project Association**: Ensure that the release version is associated with the correct project. Sometimes, versions are created but not assigned to the project you're working on.

  * Go to **Project Settings** \> **Versions** (or **Releases**).
  * Verify that the new version appears in the list and is associated with the project you are working on.
* **Version Visibility**: Check if the version is set to be visible. Versions can be marked as "Released," "Archived," or "Unreleased." Unreleased versions should be visible for selection as a fix version.

  * In **Project Settings** \> **Versions**, look at the status of your version. Make sure it's not archived.
* **Permissions**: Ensure that you have the necessary permissions to view and use versions in the project. Permissions can sometimes restrict visibility based on your user role.

  * Check the project's permission scheme to ensure you have the appropriate permissions to view and assign versions.
* **Browser Cache**: Sometimes, the issue could be related to your browser cache. Try clearing your cache or accessing Jira in an incognito window to see if the version appears.


Tags: jira-software

jira-unknown-hosting-type

unknown-hosting-type
R?cup?ration de mail entrant outlook
Asked by Jordan Bodet:

Bonjour,

Je rencontre des probl?mes de r?cup?ration des emails d'une messagerie que j'ai connect? au compte Jira.

J'ai effectu? la configuration d'une boite mail entrante outlook entreprise, dont atlassian est autoris? ? acc?der ? la boite mail, et j'ai essay? de configurer le gestionnaire de courrier dans JIRA pour automatiser la cr?ation de ticket dans un projet sp?cifique d?s l'arriv?e d'un nouvel email sur la boite de messagerie.

Or lorsque je fais le test via le bouton pr?vu ? cet effet dans la popin de configuration du gestionnaire de mail, le test m'indique que je n'ai aucune email. Or j'ai bien une dizaine de mails en non lu et m?me en envoyant un nouveau ? ce moment, rien n'apparait dans mes boards jira.

Pouvez-vous m'indiquer le probl?me ?


Answers:
author: Nathan Phillips
body: Hello [@Jordan Bodet](/t5/user/viewprofilepage/user-id/5577485),

Thank you for reaching out on the Atlassian Community.

In a situation like this, I would typically recommend creating a ticket with our Jira Cloud Technical Support team so that they can further investigate why this mail server may not be processing emails. I am happy to assist you in doing so if you'd like!

Although, with some of the recent changes to the Microsoft Graph API, there are a few changes to be aware of.

Recently, I worked with a customer who's Outlook was configured in French. When this User logged into the service account which is configured to receive emails in Jira, this email was also in French, thus the '**Inbox** ' was instead written as '**Bo?te de R?ception**'.

When you log in to Outlook with the account you are using to receive these emails, what language is it in?

Navigating to the Mail Handler and selecting Edit, we can see there is a '**Folder Name** ' field which defaults to '**INBOX**', could you please update this field inside your Mail Handler itself to exactly match the name you see in your inbox.

From there, test out mail handler again.

Thanks!

comments: author: Jordan Bodet
body: Hello Nathan,

Thanks for your reply.

I tried your solution and indeed it works now ! :P

So it means indeed that as french mailbox we need to edit the folder's name with "Bo?te de r?ception" instead of default value INBOX to catch all emails in it.

Thanks for your help !


author: Nathan Phillips
body: Wow, that is absolutely fantastic news! :D

I have worked many tickets since that one, and you're the first user to have '**Bo?te de R?ception**' resolve their issue again! This change has definitely created an up tick in support requests.

I will be working to try and get this new information placed into our public documentation on [how to create issue and comments from email](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/).

Glad I could help Jordan! Cheers.


Tags: cloud

jira-cloud
Does Jira API get the users and groups that the Project contain?
Asked by Lai Tat Ming_ Ray:

Is there API to get the users and groups in the project setting "people".

I study the Jira cloud API (<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-projectidorkey-get>). but seem only have project lead.


Answers:
author: Shreeja J
body: Hello [@Lai Tat Ming_ Ray](/t5/user/viewprofilepage/user-id/5077548)

The Jira Cloud API does not directly provide an endpoint specifically for retrieving users and groups listed in the "People" section of a project's settings. While the API can retrieve details such as the project lead using the endpoint you mentioned, it doesn't offer a built-in method to get the complete list of users and groups associated with a project in the "People" section.

To work around this, you can use a combination of API calls:

1. Get Project Roles: Retrieve the roles associated with the project using the **`/rest/api/3/project/{projectIdOrKey}/role`** endpoint.
2. Get Role Details: For each role, use the **`/rest/api/3/project/{projectIdOrKey}/role/{id}`** endpoint to get the users and groups assigned to that role.

This approach will give you the information you're looking for, even though it's not available through a single API endpoint

Thanks,  
Shreeja J

comments: author: Lai Tat Ming_ Ray
body: Hi [@Shreeja J](/t5/user/viewprofilepage/user-id/5379623) ,

Yes, I try to call those APIs manually. I need to call API for each role to get the "People" section list. It can finally get the users and groups.

But it is a way to get "People" section.

Thank you for the solution.

Thanks,

Ray


Tags: cloud

jira-cloud

rest-api
Persistent Pop-Up Preventing Access to Jira Free Plan
Asked by apeksha chawan:

Jira Support Team,

I hope this message finds you well.

I am reaching out for assistance with an issue I am experiencing on my Jira account. My Jira Premium trial has ended, and I have been notified that my account will be downgraded to the Free plan in 4 days. However, I am encountering a persistent pop-up window that prompts me to add payment details to stay on Premium. This pop-up is not closing, which is preventing me from accessing my account and transitioning to the Free plan.

Here are the details of the issue:

* **Account Email:** dalvichawan.apesha@gmail.com
* **Issue Description:** Persistent pop-up window for adding payment details, blocking access to the Free plan.

I would appreciate your prompt assistance in resolving this matter so that I can access my account without further disruption. If any additional information is required, please let me know.

Thank you for your support.

Best regards,

Apeksha

![jira_issue1.png](https://community.atlassian.com/t5/image/serverpage/image-id/344018i0954A227CF36D9C4/image-size/large?v=v2&px=999 "jira_issue1.png")


Answers:
author: Nikola Perisic
body: Welcome [@apeksha chawan](/t5/user/viewprofilepage/user-id/5558372) , a little heads up: do not share too much of personal information since this is a public site. Back to the issue you are having - when you click on change plan can you select Free? Have you refreshed your page and also clear the cache that has atlassian.com content?

comments: author: Nikola Perisic
body: Also, try to zoom out your browser a bit and a closing X should appear.


author: apeksha chawan
body: Hello [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) , tried with refreshing and deleting cache, zoom out but no luck.

Click on Change Plan it navigates me to the Billing Console page having only Undo cancellation CTA.

Thanks,

Apeksha.


author: Nikola Perisic
body: That is indeed strange, because I had this screen shown to me and I was able to click on the X sign which was on the top right corner. This also happens if you are using a different browser?


author: apeksha chawan
body: Tried in Microsoft edge and even incognito mode, but issue is not resolved.


author: Nikola Perisic
body: As a last resort, please raise a support ticket for Atlassian [here](https://support.atlassian.com/contact/)


Tags: cloud

jira-cloud
User Management shows "You need permission"
Asked by neha jagwani:

Hi,

I have been asked to install Xray on my company's cloud instance. So, my manager assigned me the admin access, however, when I click on User Management, I receive an error that "You need permission".

But, it seems I still have the rights to install Xray. Am also worried if any issues arises during Xray configuration due to not correct admin permissions assigned to me. Can someone pls guide me do I have the admin role assigned correctly?


Answers:
author: Trudy Claspill
body: Hello [@neha jagwani](/t5/user/viewprofilepage/user-id/5558884)

Exactly how did your manager assign you admin access? And exactly what admin access did they grant you?

There are different types of admin roles that have different abilities. The types of admin roles available in your environment may depend on whether you have the new or original Billing experience, and whether you have Centralized or the Original User Management.

<https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/>


author: Ollie Guan
body: Hi [@neha jagwani](/t5/user/viewprofilepage/user-id/5558884) ,

You must be an organization admin to change or update these user access settings.

<https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/>


Tags: cloud

jira-cloud
Atlassian Gurad?multi-org????
Asked by ? ??:

??????????????Jira?Confluence???????Entra ID?SSO?????????????????Jira??????????  
???????????????????????????????????  
?????JIRA??????????JIRA?????????????????????????????  
?????JIRA?????????Entra ID SSO????????????JIRA????????????????????????????  


Answers:
author: Takeshi Muramatsu
body: ?????????????????????????

??????Entra ID??? SSO??Atlassian Cloud????????????????????????????????????????????????

???????????????????????????????????????????????????????????????????????????????????

??????????????????[??????](https://support.atlassian.com/ja/)????????????????????


author: Ollie Guan
body: Hi [@? ??](/t5/user/viewprofilepage/user-id/5577278) ,

**Using a Different SSO Provider**

For the new Jira instance, you can set up a different SSO provider. For example, you can use other SSO providers like Okta or Google Workspace.

**Integrating User Management**

Use Atlassian Access to integrate multiple Jira instances and use a single SSO setup. This way, users can access multiple Jira instances with a single login.

For specific settings and details, it is recommended to contact Atlassian's support team for further assistance.


Tags: cloud

jira-cloud

language-ja
After doing db refresh from jira on prem to jira aws, can not login using internal directory
Asked by Wajiha:

We are moving to clouds(aws). Aws can only use internal directory to sign in. After doing a db refresh from jira dev on prem to jira dec aws, not able to login.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Wajiha](/t5/user/viewprofilepage/user-id/5511043) and welcome,

please could you provide us more information? Are you moving from data center to aws? Do you have AD integrated or your user is an internal jira user?

Fabio


Tags: cloud

data-center