youngmon/atlassian-qna huggingface dataset:
Unable to gain access to my account
Asked by Kane Nelson:

How do I gain access to an account where the email address is no longer in use?

As you would expect, doing a password reset is useless.

Surely there is a way to gain access to this account. I can prove I am the owner as I have access to a board that my old login has access to. My old account is the Admin of the board as I created it.

If I wasn't the owner of this account, how is it possible that this user remains in the system with an inactive email address?


Answers:
author: Marta Galofre de Alos
body: Hi Kane,

Marta here, from Trello Support.

For security reasons, we can't delete your old account, nor can we change the email address associated with it. Even if the email is no longer in use, if you remember the password, you should be able to log in to Trello and add a secondary email address to your account.

If you don't remember the password and there's no way to temporarily activate your old email address, unfortunately, you won't be able to gain access to the account.

That being said, we can rename your old's account information. Here's what we would change:

* Your username, **@username** would be changed to **@not_username**
* Your full name, **First Last** , would be changed to **Not First Last**
* We'll remove your user's profile picture

Please contacts us at trello.com/contact to let me know if you'd like us to make these changes. We'll also reach out to the account's email address to mention the changes and reconfirm inactivity.

Cheers,

Marta

comments: author: Kane Nelson
body: Hi Marta,

Thanks for responding.

I have access to my password in my password manager, however, when I attempt to log in I am presented with "There isn't an account for this email" therefore I am unable to log in.

Please advise.


author: Marta Galofre de Alos
body: Hi Kane,

Thanks for your message and sorry I haven't got back to you earlier. Would you mind contacting us at trello.com/contact so we can further troubleshoot this?

Cheers,

Marta
Trello on GMail
Asked by Ron Ackerman:

Hello Experts,

I have connected my Trello to GMail and it now has row of icons going across the top. Any idea what might be causing this. I'm can't seem to find the off. Hover over it and they all say the same thing., "Add this GMail to Trello" so something isn't right.![gmail trello.jpg](/t5/image/serverpage/image-id/11013iB21C8CAF19F0CB95/image-size/large?v=v2&px=999 "gmail trello.jpg")ender.


Answers:
author: Marta Galofre de Alos
body: Hi Ron,

Marta here, from Trello Support.

I'm not sure what the issue might be there, although it looks like it's something that has to do with Gmail. Could you please contact us at trello.com/contact and give us more information on the issue so we can further investigate?

Also, as a first step, I would recommend clearing both your browser's cache and cookies, which will clear out any old session data that may be causing this. Instructions for doing that are here: <https://kb.iu.edu/d/ahic>

Cheers,

Marta


Tags: gmail
Trello notification
Asked by sina fateri:

Hi Everyone,

I understand that you will receive a notification about the card twenty-four hours before it is due. Is there any way that I can change this 20hrs limit to another number?

Thanks,

Sina


Answers:
author: Matthew N
body: Sina

This can be accomplished using ButlerBot Automation tool

To add custom automation using Butlerbot, follow these steps:

1) Add Butlerbot to your board here: <https://www.butlerfortrello.com/dashboard.html>  
-- A new list will be created titled "Butler"  
2) Add a new card to the Butler list, using the follow text minus the parentheses

(the moment a card is due, post comment "@username" This card is due!")

You can change "the moment" to "two hours, one hour, six hours", however much in advance you want to receive the notification. This will add a comment to the card, mentioning you in the comment, and trigger a notification.

Let me know if you have any further questions about setting this up.


Tags: notification
limit permission to create lists / cards?
Asked by Chihiro Fukazawa:

i'm trying to use Trello as the project management.

(for now, free trial)

Question #1 limit permission to create the list?

can i give the permission to create the list (the administrator)?

I want to make lists as To Do, Doing, and Done and no other boards existed.

but some user attempt make some other lists.

can i limit it?

Question #2 limit permission to create the cards?

can i give the permission to create the card only in one board?

I want to make lists as To Do, Doing, and Done and you can create the cards only in To Do.

(If you start the task, you move it to Doing, and if you have done it, you move it to Done. The moving to the other list is permitted but creation is not permitted if it is not in To Do.)

but some user attempt make some cards in Done or Doing.

can i limit it?


Answers:
author: Chihiro Fukazawa
body: Thank you.

I wish the admin could more detailed control, but for now, I could understand I cannot.

Thanks again.


author: Matthew N
body: Hello

The only limitations that can be placed on a board is to make a user observer, which will allow them to read-only, comment, and vote. Observer is available as a Business Class feature.

There are no other limitations for card or list creations and editing, as all users of a board have the same contribution level.

comments: author: SBX Corp
body: Thank you Mattew.

Can observer move a card to the observed list?

And, Can observer move a card from the observed list?


author: Matthew N
body: An observer cannot move any cards or lists, cannot make changes to lists, cannot delete or archive cards. The observer can only read the board, make comments, or vote (commenting and voting can be enabled or disabled)
Trello - How can I find all cards on which a user has commented?
Asked by Paul Van Cotthem:

Trello - How can I find all cards on which a user has **commented**?


Answers:
author: Matthew N
body: Hey Paul

<br />

In order to search for comments, you'd enter *comment* :**search term**.

Alternatively, you can go through your activity list and show comments only. <http://nimb.ws/dqWc0b>

comments: author: Paul Van Cotthem
body: Thanks Matthew!


Tags: developer
How to click on links in card titles?
Asked by Alok Subbarao:

Forgive me if I'm missing something very obvious, but I'm using Trello as a reading list:

![image.png](/t5/image/serverpage/image-id/10985i15D6A42704AF710A/image-size/large?v=v2&px=999 "image.png")

I would obviously like to click the link and go to the page so I can read it. However right now this just opens the card, and I'll still have to manually copy/paste the link to go to the site. Is this an uncommon use case of trello (I cannot imagine that it would be) or am I just missing something obvious?


Answers:
author: Carlos Garcia Navarro
body: Hi Alok,

Trello allows markdown in comments, and descriptions but doesn't work in card titles. In the description or the comments you can write something like "Click \[here\](<http://www.google.com>) to access google" and the word 'here' will show us as a hyperlink to google.

![Screen Shot 2017-12-13 at 10.45.06 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/10986i8BD214708A52E249/image-dimensions/377x332?v=v2 "Screen Shot 2017-12-13 at 10.45.06 PM.png")

This page provides more details:

<http://help.trello.com/article/821-using-markdown-in-trello>

Hope it helps,

Carlos
How can I do to copy and paste a board to Word or Powerpoint?
Asked by Denise Okretic:

Please answer my question


Answers:
author: Nic Brough -Adaptavist-
body: Trello is not designed for this, it's designed for people to interact with it live.

Best you can do is a manual copy and paste from the page, then tidy up the rather messy stuff you end up with. Or, just screen-shot it.

comments: author: Denise Okretic
body: Ok. Thanks!
Is there a way to count the number of checklist items checked and unchecked in a board?
Asked by Raffaele Gesulfo:

Hi,

I'm looking for a way to count the number of checklist items checked and unchecked in a board. Is that something a power-up can do easily?

Thank you for your help.


Answers:
author: Matthew N
body: Hey

There's a way to count total checklists and total checklists with incomplete items, I haven't figured out if/how to count the total number of items incomplete. This is using Butlerbot.

To add custom automation using Butlerbot, follow these steps:

1) Add Butlerbot to your board here: <https://www.butlerfortrello.com/dashboard.html>  
-- A new list will be created titled "Butler"  
2) Add a new card to the Butler list, using the follow text minus the parentheses

(*Cards with checklist on this board*)

and

(*Cards with incomplete checklist on this board*)

Let me know if you have any further questions about setting this up.
Can I change how Lists are viewed on a board?
Asked by Michael Benzin:

When I view a Board with four or more Lists on my laptop (Windows), I need to scroll right to see the other Lists. Is there a way to change how Lists are shown on a Board? I'd like to see them in a checkerboard pattern like when I view multiple Boards. Its more natural for me to scroll down to see those off-screen than to scroll right.

Thank you!


Answers:
author: Marta Galofre de Alos
body: Hi Michael,

Marta here, from Trello Support.  

Currently, Trello does not support changing the list layout---however, we're aware of a Chrome extension that allows you to stack or grid lists. While we're not able to endorse any third-party apps (since we don't work with them directly), you can check them out at [List Layouts for Trello](https://chrome.google.com/webstore/detail/list-layouts-for-trello/aldklnbenbdgfgfbflalmlddkkndgnlc?hl=en-US).  

In the meantime, I'll pass your feedback on rearranging lists on to our team for consideration---let me know if there's any additional info you'd like for me to pass their way.  

If you're curious about how our team decides on what requests we work on, this article gives some insight into that process: <http://help.trello.com/article/724-submitting-feature-requests-for-trello>  

Cheers,

Marta

comments: author: Michael Benzin
body: Awesome - this helps a lot. Would be great if Trello or a third-party were to do the same for the Windows and iOS apps. Thank you!
Multiple Due Dates on Cards?
Asked by Olivia Vellone:

Hi All - Looking for insight here. We use Trello for a content management platform. We use the due date in each card to reflect the date that it should be published so that it shows on the calendar. Is there anyway to have reminders about the content as it would be created whether in the checklist or through a power up?


Answers:
author: Marta Galofre de Alos
body: Hi Olivia,

Marta here, from Trello Support.

Right now, there isn't a way to add multiple due dates to a single card. While it's possible to add additional dates to a card using the [Custom Fields Power-Up](http://help.trello.com/article/1067-using-the-custom-fields-power-up), these dates won't show up in the board's calendar view. Only the due date will be displayed on the calendar.

I'll pass your interest in this on to our team for consideration---let me know if there's any additional info you'd like for me to send their way.  

If you're curious about how our team decides on what requests we work on, this article gives some insight into that process: [submitting feature requests for Trello](http://help.trello.com/article/724-submitting-feature-requests-for-trello)  

To see what features our devs are currently working on, check out our dev board at [Trello Dev](http://www.trello.com/dev).   

Cheers,

Marta

comments: author: Olivia Vellone
body: Thank you, Marta!
Why do I have old editor for one page and new editor for the rest?
Asked by Peter Uremovic:

I just received access to my new firm's Confluence instance and created a space. Now, I *think* what happened is that I created my first page and had started my second one when I was prompted to switch to the new editor. I made subsequent pages using the new one.

So on the first page, I went back and added a {panel} element. However, this apparently is not an available option for any of my other pages! WTF?

Is there a way to have Panels in the new editor? If not, Atlassian should enable rollback ASAP. Doing a one-way switch before the new one is feature complete was not a wise move.

Is Atlassian going to clean this up in the near future? I sure hope so. Because I came to this new job to evangelize Confluence, and now my confidence has been shaken.

And I don't want to hear about a "workaround" using a table cell. I want to just type **{panel}** and be done with it.


Answers:
author: Peter Uremovic
body: Update: No image borders either! What a mess....


Tags: cloud

confluence-cloud
How to fix gab between logo and dropdown bar?
Asked by Tobias:

Hello together,

after updating to Jira Software 8.13.2 (earlier: 8.5.8) the configuration of my header is broken. I have a big gap now between my logo and the dropdowns.

This is the view in production before- there is no padding between the logo and the dropdown menu.

![2021-01-28 23_36_18-Jiira.png](https://community.atlassian.com/t5/image/serverpage/image-id/127911i79D022D855658614/image-size/large?v=v2&px=999 "2021-01-28 23_36_18-Jiira.png")

This is the view now - there is a big gap and this is disturbing. I cant configure it because the module between Dashboard and the logo isn\`t configurable.

![2021-01-28 23_32_27-Edit Look em Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/127912iCDCAB573E1AADE3C/image-size/large?v=v2&px=999 "2021-01-28 23_32_27-Edit Look em Jira.png")

Maybe someone has an idea.


Answers:
author: Benjamin
body: Haven't seen any add-ons for this or a customizable file. Even if there was a custom file, I would not recommend doing so since you will have to carry that over every time you upgrade/migrate.


Tags: configuration

html

jira

jira-software

server

style
Confluence down - can't edit pages, but confluence is showing all operational
Asked by Tanya Maslach:

My coworkers and I are trying to work in Confluence, but we've noticed that our pages are not loading / we can no longer edit.

Confluence site is showing no outages and fully operational.

<br />

\*Confused\*\*

Help?  

Thank you.  
tanya maslach


Answers:
author: Greg Polimis
body: Me three. Just trying to edit a meeting agenda so not as great a loss as [@Trevor Fadler](/t5/user/viewprofilepage/user-id/914418) but I'm hoping to get it out tonight to stakeholder and want to polish it first. might have to clone it or kludge something. else together if they cannot get it sorted in a few hours.

comments: author: Trevor Fadler
body: Things just came back for me and my draft was fine. You may want to try now.


author: Colin Pappas
body: Still working for you?


author: Greg Polimis
body: Thanks [@Trevor Fadler](/t5/user/viewprofilepage/user-id/914418) , working for me now.


author: Wangshu Sun
body: Similar issue here, sometimes the page just don't load totally, other time it loads but the publish button is greyed out.

I tried incognito and it didn't work either.

(update: lol it seems solved just now?


author: Trevor Fadler
body: I am seeing this too!

Been editing a doc all day.

Very unhappy.


author: Colin Pappas
body: Still not working for me...


Tags: cloud

confluence-cloud
sheesh! trying to evaluate this product, can't even get back into the web page.
Asked by Davis Salks:

sheesh! trying to evaluate this product, can't even get back into the web page.


Answers:
author: Fadoua
body: [@Davis Salks](/t5/user/viewprofilepage/user-id/4241695)

Which product are you trying to evaluate?

Best,

Fadoua

comments: author: Davis Salks
body: Confluence. but I tried again today and I was able to get in. Thank you.


Tags: cloud

confluence-cloud
Confiform Linking multiple issues
Asked by Brian Karst:

Is it possible to link more than one issue? I have a request that wants a created issue to be linked as a child of two different issues. I got a message saying that only one was allowed. Is there a way to accomplish this? [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630)


Answers:
author: Darin
body: Yeah, even if you try to add more issues to the call, it will only link the last one in your list of issues to link.

With confiforms, I added the first link ++during++ the **onCreated** event in the 'IFTTT Integration Rules' macro.

With the result of the created Issue added to \[entry.JIRAKey\], I reference that in a subsequent 'IFTTT Integration Rules' macro that runs ++during++ the **onCreated** event, and updates that new Jira issue with my second link.

comments: author: Alex Medved _ConfiForms_
body: That is a smart way of doing this! Thanks for sharing [@Darin](/t5/user/viewprofilepage/user-id/5142427)


author: Alex Medved _ConfiForms_
body: Hi

Not really a super pro in Jira REST APIs, but according to this <https://confluence.atlassian.com/jirakb/how-to-use-rest-api-to-add-issue-links-in-jira-issues-939932271.html> you shall be able to do it

As the "`issuelinks`" element expects an array

    "issuelinks":[         {            "add":{               "type":{                  "name":"Blocks",                  "inward":"is blocked by",                  "outward":"blocks"               },               "outwardIssue":{                  "key":"TEST-1"               }            }         }      ]

so, logically it should be able to take multiple instructions / links

Alex

comments: author: Brian Karst
body: I thought so too! The best I could do that hasn't given me a syntax error is this message

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/127879iDFBE801757B2E1DA/image-size/large?v=v2&px=999 "Capture.PNG")


author: Alex Medved _ConfiForms_
body: Oh, that's unfortunate. Well, if Jira says so then it seems that you will need to have just more calls (to Jira) and cannot do it in one go


author: Alex Medved _ConfiForms_
body: Yes, this is a limitation of Jira REST API, see this bug <https://jira.atlassian.com/browse/JRASERVER-66329>

[@Darin](/t5/user/viewprofilepage/user-id/5142427) [@Brian Karst](/t5/user/viewprofilepage/user-id/3877643)


Tags: cloud

confiforms

confluence-cloud

confluence-server

jira-server
How do I give a user access to only certain pages?
Asked by Tami:

I would like to give a user view permissions to certain pages and restrict permissions to other pages. Is there a way to do this without going into each page and restricting them?

Thanks.


Answers:
author: Vero Rivas
body: Hi [@Tami](/t5/user/viewprofilepage/user-id/4241626)

Loot at this post:

<https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html>

if all the pages are in the same section, you can do it at grouping level

Cheers

comments: author: Tami
body: Thank you! Looks like I have some reading to do. :)


Tags: cloud

confluence-cloud
User input to generate a runbook
Asked by Steve Winkler:

I'd love to be able to create a page that captures a few values from a user to generate a runbook of commands/steps to perform.

A majority of the text would be static but things like device names and IP addresses would change each time it's used. I thought confiforms might be the way to go but couldn't find a way to reference the fields intermingled with plain text.   

Is there a way to do what I'm after?


Answers:
author: Alex Medved _ConfiForms_
body: Hi

Yes, absolutely possible with ConfiForms

You can have a ListView over your data that contains "code" macro or something and has a mix of static data with \[entry.field_name\] notations to render values from a form's record

Something like this

![Screenshot 2021-01-28 at 19.38.31.png](https://community.atlassian.com/t5/image/serverpage/image-id/127878iDE5FDAB617BF7D80/image-size/large?v=v2&px=999 "Screenshot 2021-01-28 at 19.38.31.png")

Alex


Tags: confiforms

confluence-server

documentation

server
public links options not available
Asked by Lewis Hall:

Hi

Im following instructions here but there is no menu item for 'public links' <https://confluence.atlassian.com/ge/public-links-979425312.html>

Anonymous access is definitely turned off. I've looked everywhere.

Sounds like a very useful feature if someone can point me in the right direction please??

Cheers!


Answers:
author: Matt Reiner [K15t]
body: Hey [@Lewis Hall](/t5/user/viewprofilepage/user-id/3806129)

I've seen on another post that someone had to open a case with Atlassian to fix this. I'm not sure what they did, but they were able to get the setting to appear.


author: Brant Schroeder
body: Are you a product admin?

comments: author: Lewis Hall
body: Hi Brant, yes im the site and org admin. Cheers!


author: Brant Schroeder
body: I was out that last few days, were you able to make any headway on the issue. Also found out that public links is being slowly rolled out so you might not have access to it yet but could request it through a support request.


author: Lewis Hall
body: Hi Brant I created a support ticket and Atlassian were able to turn it on for for me. Cheers!


Tags: cloud

confluence-cloud
I need a fixed TOC
Asked by Michel:

Hi,

I would like to have a TOC fixed anywhere on the web page. It should be always visible, scrolling the confluence page should has no effect on the toc.

Is there any way for that ?

Thanks in advance,

Michel


Answers:
author: Matt Reiner [K15t]
body: Hi [@Michel](/t5/user/viewprofilepage/user-id/1184386)

This would be really fantastic in Confluence itself, but I don't think it's possible to add, even with an app.

That said, if you're writing public documentation content, you could use my team's app [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview) to add such a TOC in your public help enter.

You can [see an example on this page](https://help.k15t.com/scroll-docs/latest/server/get-started-182788586.html).


author: Michel
body: Hi [@Matt Reiner \[K15t\]](/t5/user/viewprofilepage/user-id/2246048) ,

thanks for suggesting. I installed the app. I have a question: Does the app offer a TOC for a single confluence page ?

Thanks in advance,

Michel

comments: author: Matt Reiner [K15t]
body: Hi [@Michel](/t5/user/viewprofilepage/user-id/1184386)

Unfortunately not. The TOC is only added to the pages in the Scroll Viewport site.

Given the Confluence Cloud editor, it's not possible to add one in the Confluence UI directly. ?


Tags: cloud

confluence-cloud

table-of-contents
How to force version comment on cloud?
Asked by Bastian Zimmermann:

Hi,

I was wondering if it's possible to force version comments on page updates in the cloud product? I saw some suggestions for the server version but not for the cloud version.

Thanks!

Edit: Just saw <https://jira.atlassian.com/browse/CONFCLOUD-6373> I assume it's then not possible?


Answers:
author: Fabian Lim
body: Hi Bastian,

I voted for it. Hopefully, it gathers enough interest.


Tags: cloud

confluence-cloud