youngmon/atlassian-qna huggingface dataset:
Remove App Users from Confluence
Asked by David Demostene:

Hi All

During our Confluence Journey we've installed and tried a number of apps, which we removed after the trial period.

In the new Confluence Mission control I do now see a list of generice app admin-users still registered in our confluence site.

Is there a way to remove these unused user from the site?


Answers:
author: Nikola Perisic
body: Hello [@David Demostene](/t5/user/viewprofilepage/user-id/4222613)

If I understood correctly, there is a group named generice-app-admin-users still active?

If that is the case, you would:

1. Go to Settings -\> User management
2. Click on Groups
3. Locate the needed group and click on "Delete group"

comments: author: David Demostene
body: Thank you for your answer - but I'm looking out for deleting the generic users not a group.

They do not appear in the Usermanagement and neither in a group.


Tags: cloud

confluence-cloud
Unable to import space from PROD to UAT which is using Scroll versions plugin
Asked by Afroz ARAB:

Hi, We are trying to import a confluence space from PROD to UAT where the space is using Scroll versions plugin. Also, we see that the titles of few pages are modified in different versions during the custom export.

Will that make an issue during the import of the space. We are not facing any issue if we are custom importing the same space with selected pages where there is no change in page title across all its versions.

Thanks in advance.


Answers:
author: Max Foerster - K15t
body: Hi [@Afroz ARAB](/t5/user/viewprofilepage/user-id/3542602)

I'm Max, and I'm a member of the Scroll Versions/Documents team here at K15t. ??

Can you explain your situation in more detail? My understanding is that you currently want to export a space from a server instance 'Prod' with Scroll Versions and import it to another data center instance 'UAT'. Did I understand that correctly?

In case you are moving from a server instance to a cloud instance, please note that Scroll Versions is not available on cloud! You should check out our [Scroll Apps Migration Hub](https://migration.k15t.com/scroll-apps/migration/), which guides you through the whole process of moving platforms and apps.

What I can assure you so far is that no page titles are changed during the export. My guess is that this may be the first time you have consciously seen the so-called "dot pages". They are only created for a version if the content was edited in that version, which is why they are also referred to as Change pages. (See our docs: [Scroll Versions - Change pages](https://help.k15t.com/scroll-versions/4.5/glossary#id-(4.5)Glossary-ChangepageChange-page))

![master-versioned-page.png](https://community.atlassian.com/t5/image/serverpage/image-id/306381i997D9B7B2BC9C755/image-dimensions/468x240?v=v2 "master-versioned-page.png")

I would be happy if we could discuss this topic further in our [product support](https://k15t.jira.com/servicedesk/customer/portal/3). I look forward to hearing from you!

Best, Max


Tags: addon-com.k15t.scroll.scroll-versions

confluence-data-center

import

scroll-versions
Databases need a count of entries in a filtered view
Asked by Pam Buttle:

Just started setting up a DB with 257 entries, each time I filter I need to know how many entries are displayed. Are there any counts in Confluence DB that I'm not seeing?


Answers:
author: Kristian Klima
body: [@Pam Buttle](/t5/user/viewprofilepage/user-id/5429319) - It was such an obvious and logical thing that I never realized that it's missing! I hope Atlassian folks are monitoring this :)

The only workaround I can think of is exporting the current view into a csv file and opening that in a spreadsheet software which is not exactly user-friendly.

comments: author: Pam Buttle
body: Thanks, yes, I have this info in spreadsheets already, but going forward I was investigating using Confluence to make collaboration and communication in our team more efficient, as we all use Confluence extensively.


author: Laura Pellizzari
body: Hi , is there any news on this functionality in Database?


author: Kristian Klima
body: [@Laura Pellizzari](/t5/user/viewprofilepage/user-id/5434882)

Well, there is this

![2024-09-13_19-33-49.png](https://community.atlassian.com/t5/image/serverpage/image-id/347376i5B866D51FBBC8A70/image-dimensions/272x417?v=v2 "2024-09-13_19-33-49.png")

And I haven't figured out if it's possible to set it up so the new entries will automatically get a higher number.

What I can think of is create a column in excel/g-sheets with a numbers, say 1-100, then import it to the Number field in an empty (new) database... then adding a new number manually... which is exactly as awkward and useless (once you deploy filters and/or reordering) as it sounds :)


author: Laura Pellizzari
body: [@Kristian](/t5/user/viewprofilepage/user-id/5557784)

I have already tried that solution, once you set up a view with a filter applied, the numbers are not consequent anymore. I hope Atlassian would apply a count function asap (do you if there is a way to submit something to ask for?)

ciao

Laura


Tags: cloud

confluence-cloud
Can multiple anchors in a Confluence Page be copied as links into Excel?
Asked by Shane Ware:

Hi all, my requirement is: in an Excel table, I need to insert per row a hyperlink that doesn't just take you to a Confluence Page but to specific sections in the Page. I have created various anchors in a Confluence Page which is probably the closest concept for tagging text, potentially for copying as a hyperlink but this has not worked. Any assistance will be greatly appreciated cheers Shane Ware


Answers:
author: Humashankar VJ
body: Great ask,

multiple anchors in a Confluence Page be copied as links into Excel at the same time is not supportive at this time, you may have to make some manual effort to accomplish this

Thanks for asking this point

Warm regards


Tags: cloud

confluence-cloud
How do I restrict a transition on Flagged field
Asked by Atta_Khalid:

I have a workflow which sets field *Flagged=Impediment* and another which removes it *(also Label=Blocked as temporary solution)*

![Flagged Workflow.png](https://community.atlassian.com/t5/image/serverpage/image-id/335705i0CC2C01902398104/image-dimensions/282x161?v=v2 "Flagged Workflow.png")

I want to restrict transitions to only when Flagged is empty string however the **Flagged field is not listed** in the workflow transition rule editor :( *(I am having to use the Label=Blocked)*   

![Restrict on flagged.png](https://community.atlassian.com/t5/image/serverpage/image-id/335707i1C8A94932690B5FA/image-dimensions/241x144?v=v2 "Restrict on flagged.png")

I currently have the restriction working on *Label=Blocked* but the label can be removed by anyone making the restriction useless

![Transition Blocked.png](https://community.atlassian.com/t5/image/serverpage/image-id/335709iCEB00981A181B203/image-dimensions/204x215?v=v2 "Transition Blocked.png")


Answers:
author: Maciej Dudziak _Forgappify_
body: Hello [@Atta_Khalid](/t5/user/viewprofilepage/user-id/5544312)

Do you work in a company or team-managed project?

If you are in a company-mangaed project, then you can switch to the old workflow editor. In the old editor, you can use the

Regular Expression Check Validator

For regular expression simply choose: false

Or if you want to use conditions, then there is the Value Field condition, again, as a value set: false

If you have more complex logic or want a better validation message, you could use a Jira expression-based validator provided by one of the apps on the marketplace.

I am from Forgappify, and we developed Jira Expression Validator, which is part of the [Workflow Building Blocks for Jira](https://marketplace.atlassian.com/apps/1233642/workflow-building-blocks-for-jira?hosting=cloud&tab=overview) app.

The expression you need is as follows:

```
issue.flagged != true
```

I hope this is helpful for you, regards!


Tags: cloud

jira-cloud
Not receiving email
Asked by Daniel In:

I've been testing my Jira Service Project for about a month now and have been receiving emails without an issue. Until last week I stopped receiving emails such as update emails when I create a ticket. I haven't changed any settings or turned off customer notifications, not sure what's going on. I've read that this may be an issue on the Atlassian side.


Answers:
author: Trudy Claspill
body: [@Daniel In](/t5/user/viewprofilepage/user-id/5513934)

As a site admin you should be able to open a support request directly with Atlassian to find out if your email address has been blacklisted, and get that fixed if it has. Go to

<https://support.atlassian.com/contact/#/>


author: Daniel In
body: [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) I was reading a previous post similar to my issue and looks like you were able to resolve the issue. Could you please look into my issue and see if it's similar? Please let me know if you need anymore information.


Tags: atlassian

cloud

jira-cloud
How do I download JIRAs into EXCEL instead of creating PDF?
Asked by Shelia Harris:

How to download JIRAs into an EXCEL instead of a PDF?


Answers:
author: Aron Gombas _Midori_
body: The built-in "Excel CSV" export option works okay, although importing the plain text CSV to Excel may require some clean-up work.

If using an app is an option for you, then the [Better Excel Exporter](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview) app can produce native Excel field (XLSX file format) with literally two clicks:

![multi-issue-excel-export-menu-cloud.png](https://community.atlassian.com/t5/image/serverpage/image-id/335844i22B7C527C8921EBF/image-size/large?v=v2&px=999 "multi-issue-excel-export-menu-cloud.png")

*(Discl. it is a paid and supported app developed by our team. Free for 10 users!)*


author: Seon Shakespeare
body: Hi Shelia,

Welcome to the community!

**Here's a quick way of exporting issues directly to Excel:**

1. Go to "Filters" in the top navigation bar of Jira.
2. Select "View all issues".
3. Click the "Export issues" button above the issue list.
4. Choose one of the "Excel CSV" options.

Here's a screenshot of what it looks like:

![Screenshot 2024-07-15 at 17.18.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/335703i7E52EE1F5E401EA5/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 at 17.18.41.png")

Hope this helps!


author: Laurie Sciutti
body: Hello [@Shelia Harris](/t5/user/viewprofilepage/user-id/5544271) and welcome to the Community! When you export, select Export to CSV....


Tags: jira-unknown-hosting-type

unknown-hosting-type
New custom fields are not displaying on preexisting issues
Asked by Jeevan Kumar K G:

Hi all,

We have created a new custom field within a project, and it appears as expected on newly created tickets. However, this custom field is not visible on older tickets. How can we make this new custom field appear on the existing tickets as well?


Answers:
author: Nicolas Grossi
body: [@Jeevan Kumar K G](/t5/user/viewprofilepage/user-id/5293040) By default custom fields with no value set are not displayed.

Nicolas


Tags: cloud

jira-service-management

jira-service-management-cloud
Why was my product discovery project deactivated?
Asked by Maria Irarrazaval:

I had a lot of important data introduced into this project. Why was it Disabled?![Screenshot 2024-07-15 at 12.25.12?PM.png](/t5/image/serverpage/image-id/335694i5B06ED6623367074/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 at 12.25.12?PM.png")


Answers:
author: Dan Breyen
body: Hi [@Maria Irarrazaval](/t5/user/viewprofilepage/user-id/5081712) welcome to the community. You might want to create a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/). There's an option for Billing and Pricing. They're probably better equipt to assist you with these types of questions vs those of us in the community.


Tags: cloud

jira-cloud

jira-product-discovery
linkedIssuesOf Jira Filter
Asked by Bastian Klejs Peters:

issueFunction in linkedIssuesOf('issuetype = "Arbeitspaket" AND "FDU-Relevanz" = "5 - Nicht relevant"') AND (summary \~ "Financial Delivery Unit" OR summary \~ "REWE-Relevanz") AND issuetype = Sub-Task

Hey, I think my filter is correct, but it didn't work that well. My goal is to see a bunch of Tasks (subtasks) that have the name: "Financial Delivery Unit" or "REWE Relevance" and these subtasks are linked to the Issuetype: "Arbeitspaket" and this work package has the info: "FDU Relevanz" = "5-nicht relevant") but it did not work.... maybe someone here can help


Answers:
author: Tessa Tuteleers
body: Hi [@Bastian Klejs Peters](/t5/user/viewprofilepage/user-id/5544248) ,

Welcome to the community!

Please let me clarify to see if I understand

You say that you want to see ++subtasks++

* with summary either "Financial Delivery Unit" OR "REWE-Relevanz"
* linked to
  * issuetype "Arbeitspaket"
  * "FDU Relevanz" = "5-nicht relevant"

The query you wrote seems to be correct, so my question is, are you looking for subtasks that are linked to Arbeitspaket issues, or are the child of Arbeitspaket issues?

Since you are looking for subtasks linked to tasks, you might need the  
*issueFunction in subtasksOf("")*  
-\> the type of link is different and will get you different results.  
Please let me know if this helps!  
- Tessa

comments: author: Bastian Klejs Peters
body: Hello Tessa, thank you very much for your quick response.

I want to display the sub-tasks that are called either "REWE-Relevanz" or "Financial Delivery Unit" (the name was recently changed here, that's why there are 2 names). My system is in German, so I have to think about it for a moment, but we actually have sub-tasks that are linked here.

Just to make it clearer: I need the subtask with the Title ("REWE-Relevanz" or "Financial Delivery Unit") whichare linked to the Issue"Arbeitspaket" which has a value "5-nicht relevant" in the field: "FDU Relevanz"

Thx

-Bastian


author: Tessa Tuteleers
body: Hey Bastian,

Your query does seem right, what link type are you using? Could you perhaps make a screenshot of the linked issues and result not showing up in the query?   
We might spot something off like that.

Tessa


author: Bastian Klejs Peters
body: hey tessa,

thank you so much!  
I tried your Change (*issueFunction in subtasksOf)*and it worked perfectly.

Thank you very much  
Bastian


Tags: cloud

jira-cloud
Filter from 15th of Previous Month
Asked by Vivienne Clark:

Hello,

I want to create a filter that gives all tickets created from the 15th of the previous month. This essentially gives a monthly report on the 15th day of each month, as opposed to at the start of every month.

Thanks


Answers:
author: Brant Schroeder
body: [@Vivienne Clark](/t5/user/viewprofilepage/user-id/5544198) Welcome to the Atlassian community

What [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) stated is correct. There is not a way to go back a month and then add 15 days to that with the delivered functionality. You could add **createdDate \> startOfMonth(-16d)**to your JQL. This would give you the 15th for 7 of the 12 months but would be off for any month with less than 31 days. 5 months would have issues from one or two additional days.


author: Bill Sheboy
body: Hi [@Vivienne Clark](/t5/user/viewprofilepage/user-id/5544198) -- Welcome to the Atlassian Community!

That is not possible with the built-in features of JQL.

Some possible workarounds are:

* investigate the Atlassian Marketplace for addons to JQL which add that capability
* investigate the Atlassian Marketplace for more advanced reporting options
* create an automation rule with a scheduled trigger which edits a saved filter using the REST API to update the filter for the dates. (Essentially, the rule has fixed dates that update once per month.)

Kind regards,  
Bill


Tags: jira-unknown-hosting-type

unknown-hosting-type
How do I buy more Jira licenses!!
Asked by Jim Hagen:

I'm the admin. How do I buy more Jira licenses!! admin login doesn't make it clear how to add licenses. Nobody is responding to my requests.


Answers:
author: Trudy Claspill
body: Hello [@Jim Hagen](/t5/user/viewprofilepage/user-id/5544166)

Welcome to the Atlassian community.

Did you get your license directly from Atlassian or did you work through a licensing partner?

If directly from Atlassian are you near your renewal date? License counts for annual plans are typically changed during renewal. If you are not near your renewal data then I believe there is no simple way for you to increase the license count on your own. You will need to work with Atlassian on that. You can contact the billing/purchasing/licensing team at Atlassian through this page:

<https://www.atlassian.com/company/contact/purchasing-licensing#/>

If you got your license through a licensing partner you should work with that partner to get the license increased.

comments: author: Jim Hagen
body: This is horrible!


author: Mikael Sandberg
body: Hi [@Jim Hagen](/t5/user/viewprofilepage/user-id/5544166),

Welcome to Atlassian Community!

I am so sorry for your experience. Do you know if you are on a monthly or annual subscription? If you are on a monthly subscription you do not have to do anything. If you are on an annual subscription you can go to admin.atlassian.com and then under Billing you can managed it. Another option would be to work with an Atlassian partner and purchase your licenses via them.

comments: author: Jim Hagen
body: Annual


author: Mikael Sandberg
body: Okay, so then going to the billing section under admin.atlassian.com would be the way to go.


author: Jim Hagen
body: Doesn't work. We are on an annual plan. No place I can find under billing allows me to buy 10 more licenses.


author: Nicolas Grossi
body: [@Jim Hagen](/t5/user/viewprofilepage/user-id/5544166) Welcone!, See: <https://www.atlassian.com/software/jira/pricing>

Nicolas

comments: author: Jim Hagen
body: Doesn't work. I cannot assign new licenses to an existing site.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
how to create test execution id on xray ? Getting 400 Client Error
Asked by verifone Testautomation:

Hi i am using below code , but i get

```
import requests
import json

# Replace these variables with your actual values

xray_api_url = 'https://jira.company.com/rest/raven/1.0/import/execution'
api_token = 'xyz'
project_key = 'testkey'
test_plan_key = 'TP-1'  # Replace with your test plan key

# Define test execution data
test_execution_data = {
    'testPlanKey': test_plan_key,
    'projectId': project_key,
    'summary': 'Automated Test Execution',
    'description': 'Test execution created via API',
    'assignee': 'your_username',  # Replace with assignee username
    'testEnvironments': ['Production', 'Staging']
}

# Headers with authorization
headers = {
    'Authorization': 'Bearer {}'.format(api_token),
    'Content-Type': 'application/json'
}

try:
    # Make POST request to create test execution
    response = requests.post(xray_api_url, headers=headers, data=json.dumps(test_execution_data))
    response.raise_for_status()  # Raise exception for HTTP errors (4xx or 5xx)

    # Print the response or handle it based on your application logic
    print("Test execution ID created successfully:", response.json()['key'])

except requests.exceptions.HTTPError as e:
    print(f"Error creating test execution ID: {e}")

except Exception as e:
    print(f"Unexpected error: {e}")






```

Error creating test execution ID: 400 Client Error: for url: <https://jira.company.com/rest/raven/1.0/import/execution>


Answers:
author: Nicolas Grossi
body: [@verifone Testautomation](/t5/user/viewprofilepage/user-id/5544131) Welcome! You might contact xray Support.

Nicolas

comments: author: verifone Testautomation
body: ok thanks


Tags: cloud

jira-cloud
Multiple Issue Types in Jira Product Discovery
Asked by Claire Prosser:

Is it possible to have multiple issue types within Jira Product Discovery, or is it just the 'Idea' issue type for now?


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Claire Prosser](/t5/user/viewprofilepage/user-id/5165920)

Sadly no. JDP is meant to have only one type for now.

You can link any other Jira issues from your instance to another project if needed.

Here is a good post from the Atlassian team regarding JDP:

<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378>

And it seems custom issue types are in the roadmap.

Regards

comments: author: Claire Prosser
body: Hi Aaron,

Thanks for getting back to me on this. Thanks for the info! :)


Tags: cloud

cloud-automation

jira-cloud
Average of last 4 sprint Last Velocity and Sum of future sprint Story points
Asked by Params:

Hi,

I am trying to build a chart in Atlassian Analytics report for below requirement. to know the backlog health for each project in our Jira instance.

1. Pull the Average of last 4 sprint Last Velocity for selected project. I tried moving average function but it never calculates velocity for first few sprints. I need sum of last 4 sprints completed Story points for each sprint.

2. Sum of future sprint Story points - Based on the selection of project the report have to calculate sum of Committed Story points for next 2 sprints (future sprints).

Based on the above values i can created a custom formula to calculate the Backlog health for each sprints.

This will help to create a charts in Analytics Dashboard.

Need your help to identify the right functions. Thanks in advance.


Answers:
author: Danut M _StonikByte_
body: Hi [@Params](/t5/user/viewprofilepage/user-id/5304667),

Not sure if or how this could be done in Analytics. But a possible solution would be to use the **Advanced Issue Filter Formula gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app.

By using this gadget you can calculate the average of story points completed in the last 4 sprints, as well as the story points in the next 2 future sprints.

You will need some specific JQLs in place, but this will work.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335790iBC45F90239F0A8E5/image-size/large?v=v2&px=999 "image.png")

Hope this helps. Feel free to contact support@stonikbyte.com if you need any help.

Danut.

comments: author: Params
body: Hi Danut,

Thanks for sharing your thoughts and suggestions. But i want something without any 3rd party app.


Tags: analytics

cloud

jira-cloud
Can I set up a form on Jira with another form embedded, dependant on multiple choice answers?
Asked by Monazzah Dar:

Want to set up a form which has some generic questions but then redirects the submitter to another form dependant on answers. Is this possible?


Answers:
author: Scott Schellhardt
body: Hi Monazzah,   

In my instance we have it set up so that after the user answers certain questions, it will either allow them to continue to submit a ticket or and info box will appear, letting them know the hyperlinked form they are looking for to fulfill their request. One thing it would be good to keep in mind is the user experience of:  

1. Too many questions   
or  
2. Too many redirects  

To solve this, the first question we ask is typically a break fix or feature request question followed by a product/software/service question and then from there, we redirect the user to the correct Form if theyre not on it.   


Tags: cloud

jira-cloud

jira-work-management