youngmon/atlassian-qna huggingface dataset:
How do I get system admin permissions when no one in my company has them?
Asked by Paloma Sonzogni:

Hi! I'm looking to grant myself system administrator permissions as the administrator for the company, but no one has access to the privileges to give them to me. Does anyone know a way for me to get these rights? I can't see the group to add myself to it, but when I go to global permissions it's there (but not editable).


Answers:
author: Alexis Robert
body: Hello [@Paloma Sonzogni](/t5/user/viewprofilepage/user-id/1337918),

you can try resetting the admin user password directly in the database and use it to grant yourself the rights you need, this is explained [here](https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html).

Let me know if you have any questions,

--Alexis

comments: author: Paloma Sonzogni
body: Hi Alexis -

Thanks for sending this! Unfortunately, I don't entirely follow it. I'm not sure how the database for Confluence works, so I get stuck on the second step.


author: Alexis Robert
body: Hi [@Paloma Sonzogni](/t5/user/viewprofilepage/user-id/1337918),

you will probably have to talk to the team resposible for databases or IT in your organization to be able to recover the admin password for Confluence, as you need access to the DB to do it.


author: Nic Brough -Adaptavist-
body: You have tagged this question with "Cloud". Alexis has given you the right answer for Server, but if you are on Cloud, then the answer is "You can't do this, because the end-users do not get system admin on Cloud"


Tags: administration

cloud

confluence-cloud

group

permission
Like to create a space with my application name how can i do it and I am from GE healthcare
Asked by tummalapalli pavani:

Like to create a space with my application name how can i do it and I am from GE healthcare server is 6.6 which we currently using to our company.

but it should be like below

[https://devcloud.swcoe.ge.com/devspace/display/](https://devcloud.swcoe.ge.com/devspace/display/AUTOSC/AutoSC+-+2018)SmartFE/


Answers:
author: tummalapalli pavani
body: How can I know. My Administrator I am. Not sure nd non of my colleague's as well.

comments: author: Nic Brough -Adaptavist-
body: There might be a "contact admins" in the help or footer. If not, then there really is no choice than to ask other users. Start with the person who gave you access.


author: tummalapalli pavani
body: Okay thank you very much of the help let me get him your help is really appreciated ?


author: Nic Brough -Adaptavist-
body: You will need to make sure your Confluence is running on <https://devcloud.swcoe.ge.com/devspace> then create a space with key smartfe

comments: author: tummalapalli pavani
body: Yes it is running on it and i got to know that I need to be a space admin to create a space. So who can provide me that access.


author: Nic Brough -Adaptavist-
body: Your administrators need to add you to a group with the global permission of "create spaces" (or a group that has admin rights)
open a single page inside our space for edits
Asked by Randy Roten:

We have a single page inside our space of many many pages, and we want that single page to be viewable and editable by persons outside our team.


Answers:
author: kennyngkk
body: Hi Randy,

That will not be possible, unfortunately, as space is the parents and the page are child record. This means that if you want the page to be able to be view and edit, the user will need to have access to space itself.

Of cause there is a workaround but it will be tedious.

1. Grand the user to space under the space tools(under left side of the page) \> Permission for view access.
2. Go to every page, and grant individual users the access they deserve(everyone in the team)

I found a feature request at the link below that address this issue in particular.

* <https://jira.atlassian.com/browse/CONFSERVER-5095>

Please vote, watch and comment on it. Please take note that the feature request might not be implemented anytime soon.At the moment, there is no timeline yet when these will be implemented or delivered. Therefore, as all related updates will be made available there, I would recommend you to watch and vote for this improvement because based on \[New Features Policy\|<https://confluence.atlassian.com/display/DOC/New+Features+Policy>\] voting increases the chance of implementing this feature.

comments: author: Randy Roten
body: Kenny, thank you very kindly for taking the time to describe the operational complications arising from this request.

Another team member (props to Angie!) came up with creating an entirely separate space to manage the project requirements and setting page permissions as needed to accomplish our goals. Our primary space is unaffected and the new space gets things done as needed.

Kenny, thank you for your efforts.


author: kennyngkk
body: Hey Randy,

No problem, I am glad I was able to assist you in answering your inquiry. Since my reply was able to answer your inquiry. I am going to mark this as a Solution to enable other users who have the same question to know that my answer was able to help you :)
Office Connector not allowing people to save
Asked by Phillip Gibson:

We recently upgraded Confluence and moved the server behind an Apache SSL Proxy. Everything works to include Collaborative Editing with one big exception. If I select an Excel Spreadsheet (or any Microsoft Product) then click "Edit", the Spreadsheet downloads just fine and opens up but once I make my changes to the file and click "Save" I get an error that the upload failed. I can save the file local and upload it directly to confluence (as a new file), but the Office Connector is not working.

As I said, this is behind a Proxy. Prior to us upgrading to the recent Confluence version this worked, but we were not behind a Proxy (We couldn't get Collaborative Editing working behind a Proxy before). Is there something special we need to configure to get this working again. I looked through all the Proxy/SSL settings you guys have in your knowledge base, but none of the stuff I found seemed to work.

Also, only 80/443 are allowed in to the external facing Proxy (do we need to open more ports?).


Answers:
author: Shannon S
body: Hi Phillip,

I've had a lot of success troubleshooting collaborative editing with this article:

* [Troubleshooting Collaborative Editing](https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html)

You'll want to also make sure port 8091 is available, and from there, there's also a proxy section you'll want to pay close attention to.

Have a good look at that, and if you have any issues, please let us know. It would help if you can have a look at the Confluence server logs and tail them in order to see what the error message is exactly.

Regards,

Shannon

comments: author: Phillip Gibson
body: Collaborative editing works fine, it's the Office Connector that isn't allowing people to save their files.


author: Shannon S
body: My apologies, Phillip, I see you were just mentioning that it wasn't working before.

So Office Connector was discontinued and we're now using something called Companion App as of 6.11.0.

Could you confirm which version you're on and if you are indeed using Companion App?

Regards,

Shannon


author: Phillip Gibson
body: We are on Confluence 6.9.0 and do not have the Companion App installed.


author: Shannon S
body: Thank you, Phillip.

Let's proceed by going over the page [Troubleshooting Read-Only problems in the Office Connector](https://confluence.atlassian.com/confkb/troubleshooting-read-only-problems-in-the-office-connector-200213534.html).

Review the troubleshooting document and complete all steps mentioned, and if you don't have any luck, then please provide the details from the [Office Connector Limitations and Known Issues](https://confluence.atlassian.com/confkb/office-connector-limitations-and-known-issues-170492994.html) under **Support and Troubleshooting**.

Thank you for your help!

Regards,

Shannon


Tags: confluence-server

server
Confluence - Move content
Asked by Alexander Sailer:

Hello community,

I have the requirement to move data from confluence server1 to confluence server2.

server1:

OS: Ubuntu 16.04.4 LTS (GNU/Linux 4.4.0-103-generic x86_64)  
Confluence: 6.7.2  
Add-On: DrawIO, PlugIn version 6.5.7

server2:

OS: Windows Server2008  
Confluence: 6.11.0  
Add-On: DrawIO, PlugIn version (current)

Questions:

* Best practice:
  * Move whole data via backup?
  * Move the several spaces?

Please tell me the way to do the suggested practice.

Kind regards

Alexander Sailer


Answers:
author: Yoga Reddy {Appfire}
body: Hi Alexander Sailer,  

Step 1 . Source server(server1) should be upgraded to v 6.11.0 to match the Target server(server2).  
Step 2 . All the add ons should match the target server.  
step 3 . You need to export space by space through XML approach from source to then import into target.

Thanks  
Yoga


Tags: confluence-server

server
Where are the Confluence LINKS stored in Confluence Database?
Asked by Adrian Schiopu:

We are about to change our confluence database encoding from WE8ISO8859P1 to AL32UTF8 and we are currently checking for potential length issues based on the VARCHAR2(255 BYTES) limitation with the new encoding.

We have discovered some length issues in the LINKS table where the links are to be stored.

During our testing we have also attempted to created links that are longer that the maximum allowed DESTPAGETITLE VARCHAR2(255 BYTES) and we have observed nthat these links are successfully created but no longer stored in the LINKS database table.

Can someone tell me in which database table are these longer links stored?

Many thanks in advance.

Adrian


Answers:
author: Sattesh M
body: Hello Adrian, I checked, and it looks like links are still stored in the "links" table in the database.

Just to make sure we're checking the same thing, I just added a link, like the URL of this question, into a page in Confluence.  
Is this what you did as well?

<br />

Do let me know if this is not the case.  

Cheers,  
Sattesh

comments: author: Adrian Schiopu
body: Hi Sattesh,

That is exactly what I did only that I have added an URL that exceeds the 255 Bytes length define in the database for the DESTPAGETITLE++c++olumn. And after doing that the link was succesfully saved in Confluence, but I was unable to find it in the LINKS table.


Tags: confluence-server

database

server
Retrieving the label(s) of a particular page
Asked by johan milio:

Is it possible to retrieve the labels of one (1) particular page?

Say, I want to use the label(s) of a page as a value in a Page Properties key/value pair without having the editor putting that infomation in there manually (he only needs to add the label to the page).

Is this possible with standard Confluence functionality?


Answers:
author: Bill Bailey
body: Well if by "standard" Confluence functionality, you include user macros, then yes. If you are comfortable with VTL and Java methods, the two you would need would be the getPage() and getLabels() (the last returns a collection).

comments: author: johan milio
body: Thanks Bill, this answers my question...

But I don't know how to write a user macro, so I guess there is no way of obtaining what I was asking for with my standard confluence configuration.


author: Bill Bailey
body: Well there are guides, and samples out there. There is also a complex sample that deals with labels here:

<https://github.com/unidwell/confluence-include-child-pages-macro>

And yes there is a learning curve, but user macros allow you to fill in the holes in Confluence. And when I started, I knew nothing about VTL or Java. ;-) So it will take time to create this first macro, but the time will pay dividends later.


author: johan milio
body: thanks!


author: Nicolas Casel
body: Thanks [@Bill Bailey](/t5/user/viewprofilepage/user-id/502089) for this insight ; I am a bit familiar with user macros, but not enough to write a full one from scratch ... Could you elaborate a bit more about how to use the getPage() and getLabels() functions?


author: Bill Bailey
body: If you look at this code:

<https://github.com/unidwell/confluence-include-child-pages-macro/blob/master/include_pages_macro.vm>

You will see examples. The author first calls the needed functions:

#set( $pageManager=$containerContext.getComponent('pageManager') )

Now the methods can be accessed. So for example:

#set( $currentPage = $pageManager.getPage($content.id) )

Then you can do something like this

#set( $labels = currentPage.getLables( ))

Spend some time breaking down how the autor constructed the macro will help a lot in learning these tricks.


author: Victor Mutambuki
body: Johan,

If you create a template and give it a label, any pages that are created using the template will automatically be created with that label.

[Blue Prints and User created Templates](https://confluence.atlassian.com/confcloud/blueprints-and-user-created-templates-724764985.html)

Victor

comments: author: johan milio
body: Hi Victor,

thanks for the response, however, that is not the answer i'm seeking..

In fact, I want to know if it is possible, using standard Confluence functionality, to retrieve the label on a page automatically in a Page Properties field on that same page, so that i can report that label in the table that is automatically generated by a Page Properties Report macro.

I want to avoid that people need to add the label and secondly, the same label information in a properties field.


Tags: cloud

confluence-cloud
Notifications are sent when calendar event(s) are added/updated from specific users
Asked by Peyyala Madhusudhana Rao:

Hi team,

We are facing an issue with calendar events. There are 10 users participating in adding/updating the calendar contents/events. But the notifications are been sent/generated only when few users updates the calendar. Ideally either it has to sent notification for all or none but do not know why for some users it is sending mail.

Is there a provision, that user can say do not notify when i update the calendar content/events. Your help is very much appreciated.

Thanks \& Regards,

Madhusudhana


Answers:
author: Peyyala Madhusudhana Rao
body: Thanks for responding.

if the user is watching the space, he/she should be notified when all users are updating the calendar. But the notification are coming only when some users are updating/creating the contents/events. This is the issue we are experiencing.

comments: author: Peyyala Madhusudhana Rao
body: The problem is still persists


author: Sattesh M
body: Hello Madhusudhana,

Can we get the users to see if they are watching the Calendar?

![Cal.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32075i982345389FE3EB86/image-dimensions/498x136?v=v2 "Cal.PNG")

If the calendar is added into a page as well, the users might need to stop watching the page, and Space as well.  

Do let me know if you have any questions, Madhusudhana.  

Cheers,  
Sattesh

comments: author: Peyyala Madhusudhana Rao
body: Thanks for responding.

if the user is watching the space, he/she should be notified when all users are updating the calendar. But the notification are coming only when some users are updating/creating the contents/events. This is the issue we are experiencing.

Did anyone faced this kind of problems? Any help is very much appreciated.


author: Peyyala Madhusudhana Rao
body: Can someone look into this and provide some info.


Tags: notification

team-calendars-for-confluence
How do I edit the sidebar on the dashboard?
Asked by Bob Do:

Is it possible to add "My Spaces" under "Discover" to see the updates in my spaces?


Answers:
author: Sattesh M
body: Hello Bob,   

Can I know how exactly you would like to have the **MY SPACES** tab under the **DISCOVER** tab?

Right now, both of them are under on the side, and are separated by the **MY WORK**tab.

Do you want them together, or in some other arrangement?

![sidebar_dashboard.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32316i6E51A472ABDDB10F/image-dimensions/383x144?v=v2 "sidebar_dashboard.PNG")

Cheers,  
Sattesh


Tags: configuration

confluence-server

dashboard

server

side-bar
Lost ability to edit pages
Asked by Max Aster:

Hello, I have lost ability to edit any page in my confluence server instance.

Any user with admin rights is unable to edit any page. There was no global or any space permission changes. Checking and changing space permissions do not solve the problem.

Please help.


Answers:
author: Daniel Eads
body: Hi Max,

Some troubleshooting steps:

1. I see you've got a Confluence Starter License on your account that was recently renewed. Let's make sure Confluence has the correct current license. You can retrieve your current valid license from <https://my.atlassian.com> where you can expand out the Confluence starter license and click the View License link. Copy the license. Follow the steps in the [Updating your License](https://confluence.atlassian.com/doc/managing-your-confluence-license-313467774.html#ManagingyourConfluenceLicense-Updatingyourlicense) section of the Confluence licensing document to paste and update the license in Confluence.
2. It's possible that something (manual change, an issue with a directory sync) caused your users to lose their membership to the **confluence-users** internal group. This is required for login/Confluence usage. A quick way to check this is by seeing if there are any members at the group at this URL: \<your confluence base URL\>/admin/users/domembersofgroupsearch.action?membersOfGroupTerm=confluence-users  
   If the 4 users in your system aren't listed here, you can use the **Add Members** button to add them back in.

Let me know if you're still having trouble after running through those steps.

Cheers,  
Daniel


author: Nic Brough -Adaptavist-
body: Confluence will also go "read-only" with a production licence, when you add too many users to the "can use" group and try to go over your licence limit.

Your admins should check the licence type and user numbers.

comments: author: Max Aster
body: [@Nic](/t5/user/viewprofilepage/user-id/864083) I'm the admin. This instance use 4 out of 10 licences. I have restarted confluence server but nothing changed. If I mannualy go to edit URL like /pages/editpage.action?pageId=3113014 i see message saying You are not allowed to perform this action


author: Charlie Misonne
body: Are you using a trial license? In that case Confluence will be read-only when it expires.

comments: author: Max Aster
body: No. I use starter licence it expires 18 october 2018.


Tags: confluence-server

server
What content is taken for the "popular" view on the dashboard?
Asked by Jan:

This question comes up often, and we did not find an answer yet. It would be great to be able to understand, how this view is generated.

I understood that this must be a combination of number of likes, number of comments and some timing details. I am not sure though how this criteria is weighted and if there is more taken into account.


Answers:
author: Shawn C
body: Hi Jan,

The Popular Pages are do take in account Comments and Likes but also the age of the page as well.

T[his update](https://jira.atlassian.com/browse/CONFSERVER-26764?focusedCommentId=345987&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-345987)from one of our Developers on a Bug goes over how the Popular Pages are displayed within Confluence:
> If 5 pages are created (and none of them receive any likes or comments), they will be displayed (latest first) on the popular tab (and a user won't have to switch to the "All Updates" tab to see a similar listing). Secondly, if your site is active in likes and comments, ...liked and commented pages will soon bubble up to the top.
>
> ...
>
> The boosting effect of likes and comments on a page lessen over time and this is intended so that new content can surface. You can use the "More" button to see content that has been demoted off the first page (and would have most likely have been consumed by users by then).

I hope this helps.

-Shawn


Tags: confluence-server

server
Confluence 6.1.3 AD Sync broken everytime after exactly 28.800sec
Asked by Ronald Reskowski:

Hey all,

we are not able to sync our AD with confluence.  
Sync only runs once and after that it tries to sync for exactly 28.800sec...  
We need to disable it and create a new sync. After that it runs one time only to crash again.

Every help would be much appreciated.

*ERROR \[read-only-transaction:thread-1\] \[engine.jdbc.spi.SqlExceptionHelper\] logExceptions Communications link failure*   
*The last packet successfully received from the server was 28.800.600 milliseconds ago. The last packet sent successfully to the server was 28.800.600 milliseconds ago.*

*![confluenceadsync.png](/t5/image/serverpage/image-id/31640i7711A23867561729/image-size/large?v=v2&px=999 "confluenceadsync.png")*


Answers:
author: Charlie Misonne
body: Hi Ronald

Looking at your log snippet it's probably a database issue. Any chance you are on MySQL?

Take a look at [this knowledge base article](https://confluence.atlassian.com/jirakb/mysql-communication-link-failure-214338032.html) and try the different resolutions.


Tags: confluence-server

server
Capture who looks my confluence / ver quien mira mi confluence
Asked by Eduard Diez:

I need to capture the traffic in all my Confluence pages, I try to do whit **PostMan**, and I can extract something, but not all that I need. Can someone help me with what I need to find.

Thank's

I need this:

* *diary logins (I don't know)*
* *pages visited (I don't know)*
* **pages saved like a WATCHED (OK)** (https://\[my company\].atlassian.net/wiki/rest/api/content/405471427/notification/child-created)
* *pages followed (OK)*
* **pages whit attachments (OK)** (https://\[My_company\].atlassian.net/wiki/rest/api/content/405471427/child/attachment)
* *voted pages (I don't know)*
* **comment added** **(OK)**(https://\[my company\].atlassian.net/wiki/rest/api/content/33192/child/comment?expand=history)


Answers:
author: Nic Brough -Adaptavist-
body: Confluence does not track usage natively, and what you're getting over the REST api is logs of change, not usage.

You will need to install one of the analytics Apps for Confluence to capture the data you are interested in, and use the reporting in that to look at the numbers (I'm not aware of any that expose it over REST yet)


Tags: cloud

confluence-cloud

user
How to how to set the comment property of an attachment with ifttt, action rule, or JS
Asked by Brian Freeman:

I noticed confiforms has the asAttachment virtual function, in which you can get properties like so \[entry.field_name.asAttachment(0).comment . But instead of getting I would like to some how set a comment for each file that users upload on my confiform to a text in one of my other fields. I don't know how to access this method with virtual functions or JS.


Answers:
author: Bill Bailey
body: Not sure you got an answer or figured it out, but if you are righting a macro, you can simply use the setComment() method. For example:

```
$attachment.setComment("Test Comment")
```
Help me Confluence
Asked by Sockyhuy:

Dear All

I try use confluence server on ubuntu, but i can not start server after shut down ubuntu.

I 've tryed to install automatically start confluence but not ok. Please help me.

This step as bellow I can not success

    tar zxvf /tmp/confluence-5.6.4.tar.gz

Any someone can help me. Thanks so much!


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: You may not have the permissions needed to write within that directory, try this (move the file to your home dir, adjust permission and attempt to extract out):

    mv confluence-5.6.4.tar.gz /home/USERNAME/confluence-5.6.4.tar.gz

    chmod +x confluence-5.6.4.tar.gz

    tar zxvf /tmp/confluence-5.6.4.tar.gz

If you still get an error, please paste the error you are getting for further assistance.

comments: author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Sockyhuy,

Were you able to get this installed and running?

Let me know if the above did not resolve the issue for you please.


Tags: confluence-server

install

linux

server

ubuntu