youngmon/atlassian-qna huggingface dataset:
How to create confidential space or page in Confluence so even Admins can't have access?
Asked by Narendra.Upadhye:

Hi there,

I have a requirement to create a confidential space with spaces where only few key stakeholders can access these and no-one else. Not even Confluence Admins can have access to the space/pages.

Is this possible, if so how?

Many thanks

Naren


Answers:
author: Nic Brough -Adaptavist-
body: You can restrict the page, or keep it in a private place. Admin rights do not mean "can see everything".

But Admin rights do mean they can administrate the system - they need to be able to configure spaces and restrictions in order to do their job, so they will always be able to unlock a page for themselves if they need to.

You need to trust your admins via some other route than denying them access.


Tags: confluence-server

server
Is it possible to track viewers on specific Confluence pages by deploying code on the page?
Asked by Mara Youngren-Brown:

We are trying to track who is visiting certain pages, in order to see which information is being utilized.


Answers:
author: Srinatha T
body: [@Mara Youngren-Brown](/t5/user/viewprofilepage/user-id/4930979) ,

Actually there is an App as well which you can use. Below is the app url

* [Page-views](https://marketplace.atlassian.com/apps/1215565/page-views?tab=overview&hosting=datacenter)

Thanks,

Srinath T

comments: author: Mattia _bitvoodoo ag_
body: Hello [@Mara Youngren-Brown](/t5/user/viewprofilepage/user-id/4930979) and [@Srinatha T](/t5/user/viewprofilepage/user-id/4686256)

There is not only one app in the Marketplace for this use case ;)

[https://marketplace.atlassian.com/search?hosting=server\&product=confluence\&query=analytics](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=analytics)


author: Srinatha T
body: [@Mattia _bitvoodoo ag_](/t5/user/viewprofilepage/user-id/4053360)

Yes there are a lot of Apps out there.


author: Srinatha T
body: Hi [@Mara Youngren-Brown](/t5/user/viewprofilepage/user-id/4930979) ,

Welcome to Atlassian community.

You can actually use the Analytics to gather the information. You are using Data center or server version. ? I think this is available only in data centere. You can refer the below URL's for more info.

* [view-insights-on-your-site](https://confluence.atlassian.com/doc/view-insights-on-your-site-1044780335.html)
* [Analytics](https://confluence.atlassian.com/doc/analytics-1044780333.html)

I hope above info helps. Have a good day!

Thanks,

Srinath T


Tags: code

confluence-server

issue

page

server

view
How to fix Scaffolding evaluate data expression problem of /zero
Asked by Henry Cao:

Hi, Guys.

I use an expression in Evaluate data macro(Scaffolding Forms \& Templates).

( 1 - (${pdb_target_cost} / ${pdb_target_price})) \* 100  
when the ${pdb_target_price} is null, I will get the err in below.

How can I do to fix it? Thanks.

![err.png](/t5/image/serverpage/image-id/197714iA145B21279C80EEB/image-size/large?v=v2&px=999 "err.png")


Answers:
author: Alejandra Rosales
body: Hi Henry!

My name is Alejandra and I am part of the Support Team at ServiceRocket.

We would like to take a closer look at your case, would it be possible for you to create a ticket from our portal? You may access this link: <https://servicerocket-apps.atlassian.net/servicedesk/customer/portal/1>

We can follow the troubleshooting there,  
Thank you in advance!

Regards,  
Alejandra  
ServiceRocket Apps Support

We've Got Your Back!


Tags: confluence-server

scaffolding

server
New User Not Receiving Invite
Asked by Jessica Dowd:

Hello, two of my team members are not receiving the invite when I send it. They have checked their spam folders. Our company uses Gmail, and these two have had their accounts for years. Can Someone assist?


Answers:
author: Daniel Eads
body: Hey [@Jessica Dowd](/t5/user/viewprofilepage/user-id/4873917) ,

There's a condition that can occur on the Atlassian side if an email address had trouble receiving email in the past. Our system will stop delivering future emails if a problem was detected (for example, if the mail server said that email box didn't exist at some point).

Our support team needs to check the specific email addresses. Since you're on a Cloud Free site, I've opened a ticket on your behalf. An email from our support system should arrive in a couple minutes. Please reply to the email with the specific email addresses of the users you're having trouble inviting.

Thanks,  
Daniel \| Atlassian Team


author: Andy Gladstone
body: [@Jessica Dowd](/t5/user/viewprofilepage/user-id/4873917) are you inviting existing users? Have you tried performing a password reset and seeing if they receive that email?


Tags: cloud

confluence-cloud
Anyway to add a link to hidden text?
Asked by Kelley Bennett:

I have been tasked with adding a long, LONG list of contact names and information. I don't want to create a scrolling monster... I thought I might be able to break it up by team and make several smaller lists, and have the lists (each in a table) appear as expanding text, so they are hidden until you click the link. However, it appears that you can't include a table in expanding text. Or at least I have been unable to do that successfully.  

So, I was wondering if it's possible to just create a link to a page that only shows up via that link. Is this possible? I know how to link to other pages, but is there a way to hide those pages?  

OR.. if anyone else has an idea - one that ++does not include++ purchasing a plug in or tool (there's now way I would get permission to purchase something for this one issue), please share - I would love to see it.  

Thank you!


Answers:
author: Andy Gladstone
body: [@Kelley Bennett](/t5/user/viewprofilepage/user-id/4929404) welcome to Confluence Cloud!

Why not create a parent page that each individual page (which includes a smaller list) nests under, and on the parent page use the Page Tree Macro. This will give you a single landing page with simple navigation to the desired page embedded in it. You can also add a search box to that page in case someone wants to search for a specific contact, but does not know exactly what page they are listed on.

What do you think?

comments: author: Andy Gladstone
body: [@Kelley Bennett](/t5/user/viewprofilepage/user-id/4929404) so glad to assist, and hope this worked out for you!

Please let me know if my answer assisted you. If it did, please click on the Accept Answer button so others looking for similar assistance can find it in the future.

Thank you.


author: Kelley Bennett
body: I don't know what a Page Tree Macro is, but I'm going to look it up and see! :-)

THANK YOU! I very much appreciate your input... for now, I've each list on a separate page and linked them from a parent... so hopefully, that's a good foundation to do more... especially if the Page Tree thing is even more efficient!

THANK YOU SOOOO MUCH!
How to use existing confluence template while creating pages via Rest API call in Python
Asked by Ashutosh Dwivedi:

Hello Confluence Experts,

I'm trying create confluence pages using REST API calls in Python.

I need to use already existing confluence template while creating pages via Rest API call in Python.

Can anybody guide me how I can use templates in REST API post calls and pass my own values in the fields of the template??

Thanks in advance.

--Ashutosh


Answers:
author: Thiago Masutti
body: Hi [@Ashutosh Dwivedi](/t5/user/viewprofilepage/user-id/4811411)   
I hope you are well.

It seems this isn't a current feature with Confluence: <https://jira.atlassian.com/browse/CONFSERVER-11393>

This community post seems to have a feasible workaround for it: <https://community.atlassian.com/t5/Confluence-questions/How-can-i-create-a-new-page-from-a-users-template-using-rest-api/qaq-p/1059884>

Kind regards,  
Thiago Masutti


Tags: confluence-server

server
Header is not always displayed
Asked by Daniel Vlad:

I'm a little desperate.  
In two speaces, the header the create button is not always displayed (see attachement). If I'm logged in as admin it works. So a permissions issue.  
I cleared all space permissions, remove restrictions to parent \& child pages, "No Restrictions (everyone can view and edit this page)" - nothing.  
Has anyone had anything similar? or does someone have a tip?

![2022-05-17 12_11_10.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/197659i629E619ABF5F76B3/image-size/large?v=v2&px=999 "2022-05-17 12_11_10.jpg")![2022-05-17 11_42_31.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/197660iB23B85551698204B/image-size/large?v=v2&px=999 "2022-05-17 11_42_31.jpg")


Answers:
author: Nicolai Sibler
body: Hi [@Daniel Vlad](/t5/user/viewprofilepage/user-id/69201) ,

did you experience this as a anonymous user? If yes, did you also check the space's permissions for anonymous users?

What happens if you try to create a page via the shortcut \[c\] ?

You might also check what's on the very pages as it's possible to hide elements like the header with CSS in the HTML Macro on the page level.

Hope that helps!

Kind regards,

Nicolai

comments: author: Daniel Vlad
body: Thanks for your answer [@Nicolai Sibler](/t5/user/viewprofilepage/user-id/2649119)

NO, I am not experiencing this as an anonymous user. I'm a space admin.

If I use shortcut \[c\] then I can create a page, but unfortunately not select page templates!

I guess it is a display problem "CSS Header". But do not find anything that I can configure!

We use sometimes the "HideElements for Confluence" app for this. Here is everything on standard, so everything should be displayed. And even if I allow everything, unfortunately nothing happens.

I keep searching

Regards


Tags: confluence-server

server
Neede license to consult Confluence from Jira SM
Asked by Patrick Vanhoof:

I believe it is so, but can you please confirm?

Users with access to Service Desk, which is linked to a Confluence space, do not need a Confluence license to read the pages from that space.  
But they do need a Jira license.

Correct?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Patrick Vanhoof](/t5/user/viewprofilepage/user-id/1131759) ,

JIRA and Confluence, while full integrated, are two different tools. User need to have Confluence license to access spaces/pages.

Fabio

comments: author: Patrick Vanhoof
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) ,

Thanks. But I thought to have seen somewhere that for a Jira Service Management project one can allow all users to see the pages in the linked Confluence space, even if they do not have a Confluence license.


author: Fabio Racobaldo _Herzum_
body: Hi [@Patrick Vanhoof](/t5/user/viewprofilepage/user-id/1131759) , yes you can do that for customers (they are not users neither in JIRA and Confluence) that need to access knoledge management on Confluence side.

Here an useful article about that <https://confluence.atlassian.com/servicemanagementserver/knowledge-base-settings-and-permissions-in-confluence-cloud-1018775529.html>

Ciao,

Fabio


Tags: confluence-server

jira-server

server
confluence cloud community
Asked by Eden Eliyahu:

Hi, Why can't I get into this community?

<https://community.atlassian.com/t5/Confluence-Automation-EAP/List-of-Smart-Values/td-p/2024369>

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: Some communities are invite-only, usually the early-access stuff that Atlassian don't want everyone to see, only volunteers.

You'll need to question the person or place that pointed you to it, see if they can let you in, or find someone who can.


author: Elizabeth Barr
body: Yes, early access program groups are usually private---only those participating can join. For Automation specifically, that EAP is closed at this time.


Tags: cloud

confluence-cloud
Search Results of Table Excerpt Include with Unique name
Asked by Marcin Kr?wka:

Hello,

I have global page with Table Excerpts which are later used as references in other pages (Table Excerpts Include).

In same global page I would like to add Search Results with all pages where Table Excerpt is used, per each unique name.

How can I achieve that?

Can I search not only by macroName, but also unique name which I assigned to that macro?


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Marcin Kr?wka](/t5/user/viewprofilepage/user-id/4930215) ,

We can suggest [this workaround](https://community.atlassian.com/t5/Confluence-questions/Reporting-of-pages-using-Table-Excerpt-Include/qaq-p/1556626) for your case.


Tags: confluence-server

excerpt

search

server

table-excerpt
DRAWIO macro issues
Asked by Alex Phipps:

I have a colleague that has a few issues with Confluence, she is unable to save the diagrams she creates/updates in DRAWIO macro - Im not sure if anyone has had the same issue before?


Answers:
author: Marija Radovic
body: Hi [@Alex Phipps](/t5/user/viewprofilepage/user-id/4459003)

Please submit all the details to <https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49>

We need Confluence and drawio versions, browser version, print screen of an error if it appears, exact steps your colleague performed etc.

Kind regards,


author: G subramanyam
body: Hi [@Alex Phipps](/t5/user/viewprofilepage/user-id/4459003) welcome to the Atlassian community.

We are not sure if you are receiving any error message or code to narrow down the suggestion/ solution.

So, I would request to reach out to the **[Draw.io support team](https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-for-confluence?hosting=cloud&tab=support)** . Parallelly, you might share your browser details and your Confluence space permissions to [Atlassian support team](https://support.atlassian.com/contact/#/) for workaround or solution check from their end.
Backup Confluence Cloud Site as PDF / HTML etc...
Asked by Sal:

We currently run Confluence- and Jira-Cloud backups manually on a regular basis (I know there's a script with which you can automate that part, I'm currently looking into it). However. being more cautious about the backup-handling after the recent system-outage we are wondering if there is any way to backup the whole confluence-site in a human readable format (PDF, HTML etc...). I know we can do that on a per-page or per-space basis. Nevertheless, it would much simplify the process by doing this for the entire site.

Any idea if and how we could achieve that?

Cheers!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Salomon H?seli](/t5/user/viewprofilepage/user-id/4898714) ,

welcome to the Atlassian community!

You can export space in pdft/html but not the whole site. As per my knowledge there are no external apps that allow you to do that.

Fabio


author: Florian PEREZ
body: Hello and welcome in the community,

My knowledge tell me that you can do this in HTML and PDF space by space out of the box. There's no way to it globally out of the box.

Since the process can be very time consuming, I think some plugin in the marketplace should be able to answer your case.

Hope this help

comments: author: Sal
body: Hey Florian

Thank you for your answer!

I did find some plugins for JSM, namely:

* Skyvia Backup for Jira

* Backup

but nothing for confluence that allows me to choose multiple spaces. Do you have any experience with such a plugin?

Cheers!


Tags: backup

cloud

confluence-cloud
in csicol no load combination is imported why
Asked by Prashant Kumar:

load combination import problem


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Could you explain what this has to do with Confluence? Or any Atlassian-related system?

Also, when asking for help with a problem, it helps to give a brief description of what is actually wrong - what exactly are you doing, what you expect to happen, what actually happens and what the errors are.


Tags: cloud

confluence-cloud
Adding users to confluence
Asked by Purna Veeramachaneni:

Hi Members,

I sent a email invite to join to my confluence team, none of the email invite is received by the users and I sent several time the invite to join but none of the invite emails are received the user to join.

could some one help me to resolve this

Thanks

Purna


Answers:
author: Srinatha T
body: Hi Purna,

First check with user if they have any mail filter configured or spam folder to see if email has landed there ? Also, check the below thread which has some useful info for you. You might have to raise a ticket with Atlassian support.

* [New-user-not-receiving-invitation-email](https://community.atlassian.com/t5/Atlassian-Access-questions/New-user-not-receiving-invitation-email/qaq-p/618249)

Have a good day. !

Thanks,

Srinath T

comments: author: Purna Veeramachaneni
body: Thank you Srinath, i will try and find out about the specified items you mentioned


author: Srinatha T
body: Glad to know that the solution worked. Have a good weekend.!


Tags: cloud

confluence-cloud
How to hide People from view
Asked by Clive Tompkins:

I have a multiple Spaces with restricted access. How do I prevent users seeing other users in other Spaces from the People dropdown?


Answers:
author: G subramanyam
body: Hi [@Clive Tompkins](/t5/user/viewprofilepage/user-id/4914220) welcome to the Atlassian community.

Please be informed, I haven't faced this scenario. However, found this **[server documentation link](https://confluence.atlassian.com/confkb/how-to-hide-people-who-can-view-option-in-page-tools-for-anonymous-users-and-specific-groups-in-confluence-1018269689.html)** for your quick reference which might help you.

comments: author: Clive Tompkins
body: Thanks, I saw that earlier today. I'm using Confluence clould and from what I can find this is something that others are looking for too that is currently not available.  
[Solved: People Directory - How to hide people? (atlassian.com)](https://community.atlassian.com/t5/Confluence-questions/People-Directory-How-to-hide-people/qaq-p/395837)


Tags: cloud

confluence-cloud
Is it possible to give read/write permission to a page WITHOUT access to the parent space?
Asked by Mahesh Mehta:

We need to give access to the SPECIFIC Confluence pages to the external vendors without reconfiguring our pages/spaces. Is it possible to give access to specific confluence pages WITHOUT accessing other (sibling) pages in the parent space or any other spaces in the hierarchy?  


Answers:
author: Takafumi Ohtake -Ricksoft-
body: Hi Mahesh,

As Carla and Dave said, I also think it's better you create a dedicated space.

If you want to have the same page in the new space and existing space, I recommend you [Space Sync for Confluence](https://marketplace.atlassian.com/apps/1225377/space-sync-for-confluence-copy-publish-pages-over-sites?tab=overview&hosting=cloud&utm_medium=atlassian-community&utm_source=questions&utm_campaign=20220517) to sync the pages.  
The app helps you to have the same page in multiple spaces.

(Disclaimer: I'm one of the folks in the vendor of the app.)

comments: author: Mahesh Mehta
body: Thank you! That is something new. Will try that definitely.


author: Carla Ann Rowland
body: I agree permissions are inherited from space to pages. Better to make a space for vendor and do a page include.

comments: author: Mahesh Mehta
body: That's what I wind up doing. Thank you for the response.


author: Dave Theodore [Coyote Creek Consulting]
body: No. You would need to grant "View" permission on the Space to allow them access to the Space. At that point, they would be able to see all pages that do not have Page Restrictions on them.

It's probably better to move those pages to a dedicated Space for the vendors.

comments: author: Mahesh Mehta
body: Yes, I had to give global permission first and then have to restrict individual permissions on pages. Without global permissions vendors cannot create/edit pages I wanted to them to do. Thank you for the response!


Tags: cloud

confluence-cloud
To calculate total number of defects extracted using macro - Insert JIRA issue, table transformer
Asked by Ripanjot Aneta:

Hi Everyone,

I need help with the below task.

I am extracting the defects from JIRA to confluence page using Macro - Table transformer and inside that another macro - Insert JIRA Link.

I am calculating the number of days taken to resolve and issue, for that I am using the SQL Query:

![SQL.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/197528iF8AEA54ACFDF59D1/image-size/large?v=v2&px=999 "SQL.PNG")

Attaching the heading of the table of how it looks on publishing for reference:

![sql2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/197531i1A3E42B2AD8FA474/image-size/large?v=v2&px=999 "sql2.PNG")

Here my ask is:

1. Is there a query i can use to calculate from the column "time to resolution"(this columns would have the number of days in it) - what defects are older that 14 days or any number of days, if that can be filtered?


Answers:
author: Ripanjot Aneta
body: Want to add, i Used Table filter macro to calculate the number of defects. But that column does not have a heading.

comments: author: Katerina Kovriga {Stiltsoft}
body: Seems to be a duplicate, tried to answer here <https://community.atlassian.com/t5/Confluence-questions/To-calculate-the-total-number-of-defects-extracted-using-macro/qaq-p/2029614#U2030149>


author: Ripanjot Aneta
body: Thanks Katerina.


Tags: cloud

confluence-cloud
Restoring confluence with backup SQL database
Asked by IT Support:

Hi,

I currently have a database backup from an on prem Confluence server installation. This is a SQL Server backup and was taken before it crashed. I also have the backup files from the Confluence home directory.

I want to setup a new on prem Confluence server on a different machine. I was wondering if it's possible to restore the old data to this environment with just the files in the home directory and a SQL Server backup?

Sincerely,

Jason


Answers:
author: Brant Schroeder
body: [@IT Support](/t5/user/viewprofilepage/user-id/4446405) You would basically be doing this -<https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html> The only difference would be setting up the Confluence instance first. This would be done link this <https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html>

So basically you would do the following (simplified):

1. Install Confluence, same version you will restore, on new server.
2. Restore DB
3. Shutdown Confluence copy directory files from old instance to new instance
4. Update Confluence DB connection from new DB install to restored DB
5. Start Confluence and troubleshoot any issues.

comments: author: IT Support
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) ,

thanks for your help. I tried the steps you mentioned. When I tried to restart Confluence, it was unable to. I got the following popup:

![service restart.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/198032i8132EDDBF5A70D2A/image-size/large?v=v2&px=999 "service restart.PNG")

I went to the System Event Log and found the reason why it's failing:

![event error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/198033i047700D8C5DC5D0D/image-size/large?v=v2&px=999 "event error.PNG")

It mentions the system can't open the file, but I'm not too sure what file it's referring to. I checked the config files and they're all there. I was wondering if you know what file it refers to when trying to restart the service?

<br />

Sincerely,  
Jason


author: Brant Schroeder
body: [@IT Support](/t5/user/viewprofilepage/user-id/4446405) I am assuming you installed a fresh instance of Confluence and got that up and running. I am also assuming you copied files from the old instance. All the files you copied most likely have permissions set on them by the old server. You will just need to make sure that they can be read on the new server by the service account running confluence.


Tags: confluence-server

server