youngmon/atlassian-qna huggingface dataset:
Issue Type error with Scheduler Migration
Asked by Christina Talford:

I'm trying to migrate from on-prem server to the cloud. When I migrate the Scheduled Issues (from the Scheduler plugin) they do show up. However, when I try to execute them i get an error: This Scheduled issue failed due to: "pl.com.tt.apdc.scheduler.scheduledissue.MissingRequiredParameterException: JobStepData misses required param=issueTypeId". Please edit and fix the problem.

In our old system we had created all our Issues using a custom issue type called "Request". I do see that that field has carried over into the new system. And it's showing that the form can use Request or Service Request.

Any suggestions?


Answers:
author: Nadhila Savira
body: Hi Christina,

This sounds like quite a specific issue. Our Marketplace apps are developed and supported by our vendors, they would be most knowledgeable to help you further.

Could you please open a support ticket with them directly? You may do so here: [https://marketplace.atlassian.com/apps/37456/the-scheduler?tab=support\&hosting=cloud](https://marketplace.atlassian.com/apps/37456/the-scheduler?tab=support&hosting=cloud)


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to remove individuals from the "bubble" filters on a project?
Asked by Ashley Stephens:

We have a project (called Quality Assurance) where there are people assigned to tickets that are no longer part of the team. We don't want to reassign the tickets they worked on, but is there a way to remove them from the bubble quick filters at the top of the project?

For other teams, we've removed inactive users and it has removed them from these quick filter bubbles. But in this case, we don't want to remove the individuals as they are still hired at the company but no longer on this team. I'll attach a picture of the bubbles I am referencing.

![Screenshot 2024-08-27 at 10.10.50.png](/t5/image/serverpage/image-id/344089i029AC5AF34DA6015/image-size/large?v=v2&px=999 "Screenshot 2024-08-27 at 10.10.50.png")


Answers:
author: Marc - Devoteam
body: Hi [@Ashley Stephens](/t5/user/viewprofilepage/user-id/5559407)

Welcome to the community.

So the user is not inactive in Jira, you can adjust the filter on the board to not show issues assigned to these individuals


Tags: cloud
How to access a saved "ScriptRunner Enhanced Search" with direct link?
Asked by Andras M:

Hi, I have a lots of filters in "ScriptRunner Enhanced Search" and would like to save them in my bookmarks... is there any way to have a direct link to the filter?

Now, its opening

plugins/servlet/ac/com.onresolve.jira.groovy.groovyrunner/jql-search-view

and I need to click the filter on the left side to access it.

I would like to have a direct URL to access a saved filter - if possible...


Answers:
author: Marc - Devoteam
body: Hi [@Andras M](/t5/user/viewprofilepage/user-id/4888833)

I suggest to reach out to Adaptavist the developer if this is possible.

In the SaaS the plugins are stored in a location, that location is accessed as you already know.

comments: author: Andras M
body: Thanks! You may remove the scriptrunner tag in case this is covering "ScriptRunner Enhanced Search" and only contains template answers


Tags: cloud

jira-cloud

scriptrunner
Existing Automation Rules
Asked by Margarita:

Is there a simple way to determine if an existing rule specifically refers to an issue type (e.g. Epic) in its logic?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Margarita](/t5/user/viewprofilepage/user-id/4278231)

I don't know of a way other than looking at the rule's configuration.

comments: author: Margarita
body: That's what I figured. Thank you for responding so quick.


author: Aron Gombas _Midori_
body: [@Margarita](/t5/user/viewprofilepage/user-id/4278231) If you have a large number of rules and it is painful to verify them one by one manually, then you could:

1. Export all rules to JSON (you can do this with a single click)
2. As JSON is a plain text file, you can search in this easily with any plan text editor

comments: author: Margarita
body: Thank you!


Tags: cloud

jira-cloud
Using automation, How can I get all comments made in a day sent to me in a single email?
Asked by Cash Coyne:

Using Jira Automation in the Cloud, I want to get all comments made in a day sent to me in a single email.

I can do a lookup of issues that had a comment made in the last 24 hours.

Then I could have it send out an email with the LATEST comment for each issue, all in the same email. But if there was more than one comment made that day, how can I get it to include the comments that occurred that day?


Answers:
author: David Freitez
body: Hi [@Cash Coyne](/t5/user/viewprofilepage/user-id/4822720) ,

Do you still need assistance with this question? were you able to solve it?

Kindly let me know,  
David


Tags: automation

cloud

jira-cloud
How can I add a condition in my automation to process only email request
Asked by Patrick Aupin:

Hi,

I want to build an automation that will only process email requests. I know Jira knows how the request was sent because it's displayed in the ticket (raised this request via Email).

Can I test this value in my automation?

We chose to have the same request type in the portal and from email so I cannot test using the request type

thank you

Patrick


Answers:
author: Trudy Claspill
body: Hello [@Patrick Aupin](/t5/user/viewprofilepage/user-id/2275730)

According to this KB there is a smart value for the channel through with a JSM request is submitted.

<https://confluence.atlassian.com/jirakb/using-the-request-channel-type-property-on-filters-1188759288.html>

In that case they are using the smart value to set a field. But you should be able to also use that in a Smart Value condition. I haven't actually tested that out.

comments: author: Patrick Aupin
body: I was able to test using the smart value: {{properties."request.channel.type".value}} but that smart value isn't searchable in the smart value dictionnary. Too bad some fields are hidden.


Tags: cloud

jira-service-management

jira-service-management-cloud
Hi, I wanted to check if we can add and map dependencies while importing the tasks.
Asked by Vidhatri L:

Hi, I wanted to check if we can add and map dependencies while importing the tasks. I want to add the tasks that are blocked and related to while importing. This will help me in creating the dependent roadmap.


Answers:
author: Brant Schroeder
body: [@Vidhatri L](/t5/user/viewprofilepage/user-id/5577921) Welcome to the Atlassian community

I was not able to find the link feature in cloud or in the documentation. <https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/> I think you would have to bulk import and then bulk update to the link the issues.


Tags: cloud

jira-cloud
HI....is there a way to copy value from Subtask to Parent
Asked by Mahanth Prudhvi P:

Hi

We have a requirement where when a value is entered in a field of subtask it should copy the value to Parent or it should copy the value from subtask to Parent when a transition has happened-----With out Automation as it has limitation.

Thanks,

Mahanth.


Answers:
author: Nacho Moreno Ortega
body: Hi [@Mahanth Prudhvi P](/t5/user/viewprofilepage/user-id/5429628) ,

I am part of the Decadis team and I would like to recommend you take a look at our application, [Jira Workflow Toolbox](https://apps.decadis.net/spaces/viewspace.action?key=JWTCLOUD) (JWT).

Specifically, with our [Post functions](https://apps.decadis.net/display/JWTCLOUD/Post+functions), it is possible to perform actions that are automatically executed when a transition is made, which will help you to update the values to the desired ones.

For example, this use case helps to set thepriority of the**parent issue** to the **priority** of the **current issue:**[Keep parent's priority in sync](https://apps.decadis.net/display/JWTCLOUD/Keep+parent%27s+priority+in+sync)

If you need assistance on how to use the application, please, feel free to create a request in our [support portal](https://decadis-apps.atlassian.net/servicedesk/customer/portals) , we will be happy to help you.

Best regards,

Nacho


author: Marc - Devoteam
body: Hi [@Mahanth Prudhvi P](/t5/user/viewprofilepage/user-id/5429628)

Can you show what you have setup an tried within automation, also the audit log.

Share the screenshot of your automation and detaisl of the actions?

comments: author: Mahanth Prudhvi P
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Thanks for the response. I can't use the automation as we are in Standard Plan(1700 automations per month). I am looking for the option other than automation/ addon that will cost us. We can actually copy field values from Parent to subtask using Post functions . I guess it is not possible in the opposite which is subtask to Parent.

Thanks

Mahanth.


author: Marc - Devoteam
body: Hi [@Mahanth Prudhvi P](/t5/user/viewprofilepage/user-id/5429628)

That is correct this can't be done with a post function from sub-tasks to parent.

This would require an app like; JMWE, JWT, JSU or use automation.


Tags: cloud

jira-cloud
How is sprint capacity/velocity insight calculated?
Asked by Matt Hudson:

Hello, all.

We are using Advanced Roadmaps for Jira v9.12.11 (Jira server v9.12.11). We have a scrum board that is the data source for an Advanced Roadmap Plan, and the team has sprints that are managed via that scrum board. As such, we are able to view the sprints across the top of the plan.

The problem we are seeing is the calculation of capacity for each sprint. Different people can look at the same exact plan, and the number is different. I can add a filter tht should reduce the number, and it grows. Removing the filter gives it a third value.

While it is sometimes correct (particularly for future sprints that aren't fully planned), most of the time the value reported is much higher than the number of story points on the tickets that are included in the sprint. I can't seem to figure out any rational correlation to the issues (stories, bugs, tasks and epics are all we use).

I have looked at the story points assigned at the Epic level (which we use for high-level estimation before breaking down the work into individual issues), the Target Start and End dates, the sprints that are assigned (or not assigned) and I just can't find the pattern.

Could somebody explain how this number is calculated?

Thanks,  
Matt

P.S. Attaching a photo of the display/field I'm talking about here:

![capacity.jpg](/t5/image/serverpage/image-id/344088iCD5F755567AE31F8/image-dimensions/287x164?v=v2 "capacity.jpg")


Answers:
author: Marc - Devoteam
body: Hi [@Matt Hudson](/t5/user/viewprofilepage/user-id/5577868)

Are their multiple teams in the plan, do they have different people set and different capacity?

is the team field used on the issues?

Also check the documentation around capacity planning; [manage-capacity-in-advanced-roadmaps](https://support.atlassian.com/jira-software-cloud/docs/manage-capacity-in-advanced-roadmaps/)

comments: author: Matt Hudson
body: That link is very helpful info - thanks for sharing!

We have only one team, and the team field is set for issues that the team is going to work - we do NOT set the team field for issues that will be done by others or that are not being planned. My assumption here (which may be incorrect) is that the sprint capacity info (which is only present above the work that DOES have the team set) will only count those issues that are assigned to the team.

That said, even if I include issues that are NOT part of the team's work, the numbers still don't seem to work out. Or rather I cannot determine how the system arrives at the number in question. Perhaps it has something to do with end dates set for epics that contain the issues? But even if that is all true, why would different people looking at the same plan have different totals?


Tags: advanced-roadmaps

calculation

data-center

jira-data-center
Share something with someone to test the plugin
Asked by Manar El Kefi:

I want to share something with someone to test the plugin before putting it on marketplace knowing that I work on Jira Cloud and I use Forge. The problem is that the can only be installed from marketplace ? Knowing that Distribution status =Sharing ![distribution.png](/t5/image/serverpage/image-id/344086i4D049850F19C8A0B/image-size/large?v=v2&px=999 "distribution.png")


Answers:
author: Ryan Brailey
body: You may like to post this request here instead:

<https://community.developer.atlassian.com/>


Tags: cloud

jira-cloud

marketplace
How can we show asterisk for the required field during issue transition using validator in Workflow?
Asked by Ramya Srinivas:

How can we show asterisk for the required field during issue transition using validator in Workflow in Jira Cloud?

I have used a screen during Transition with the fields, but asterisk is not showing for the fields set as required. Also error is not displayed below the fields, instead it displays at the top. How can we show error below the field?


Answers:
author: Jovin
body: Hi [@Ramya Srinivas](/t5/user/viewprofilepage/user-id/5569951)

You can't mark a field as required with an Asterisk unfortunately. What you could do is configured the screen to have 2 tabs, one called "Required" the other called "Additional" (or whatever). From there you could indicate to your team that all fields in "Required" must have a value.


Tags: cloud

jira-cloud
Trigger automation when Team field is changed
Asked by Susanne Harelius:

I want to trigger an automation when the team field is updated. The team field is the field from Advanced Roadmaps.

It is not in the list of fields in the "Field value changed".

Are there any ideas on how to solve this?

I would like NOT to have a transition where you update the team - not really sure that would help since I cannot trigger on transition in DC.

Hit me with ideas :)


Answers:
author: Susanne Harelius
body: I decided to go for the solution where I do not have the Teams field in the edit screen. Instead I added transitions for editing the team.


author: Jovin
body: Hi [@Susanne Harelius](/t5/user/viewprofilepage/user-id/5161932)

Currently you cannot trigger from the Team value change. There is no workaround other than implementing your own custom select list field with the team names in there.

If you go that route you could monitor that field and have it update the Team via a JSON update on the "Edit issue" action (cannot edit the field in the no-code UI either), alongside any other actions you want to use.

comments: author: Susanne Harelius
body: I suspected that. I do not want more fields, haha. Gah, there are mostly challenges with the team fields. Oh well.

I guess I will have to go for a transition instead.


Tags: automation

data-center

jira-data-center
Jira slack bot- Can we configure it to a board level?
Asked by Natalie Nezry:

Our Jira project is divided into boards for the teams.

The Jira Bot is useful but only for the project level.

Is there another option to configure in board levels as well? it will be helpful


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

No, I'm sorry, but the slack bot is only configurable for projects at the moment, so it's only really good for boards when the board is using a simple "project = xzy" filter for its issues.

comments: author: Natalie Nezry
body: Thank you for your reply.  
I believe it should be developed as well to support different companies' Jira usage.


author: Tugba Capaci
body: Hi [@Natalie Nezry](/t5/user/viewprofilepage/user-id/4126720)

As I understand, you want to be able to manage your projects on board level.

As Actioner, we recently introduced a new app for Jira - Slack integration. Our Jira app is configurable for projects, but with using our app, you can create or customize your own Jira app according to your requests.

All you have to do is to convert our project level fields into board level.

Here are some useful links that you can use:

Actioner Jira app: <https://actioner.com/app-directory/jira/10>

Jira endpoint: <https://developer.atlassian.com/cloud/jira/software/rest/api-group-other-operations/#api-rest-agile-1-0-board-get>

<br />

Feel free to contact me in case you need assistance. I'll be happy to help.

Best,

Tugba
Why is "mention function" is not working?
Asked by Burcu Ulu?ay:

Hello!

I'm using Jira's Work Management. Since the day I started using it, I cannot use mention function.

What can be the reason for that?

When I write "@", the accounts of the people in my contact are not appeared and even though I complete them manually, the comments do not reach them.

Thank you!


Answers:
author: Mayur Jadhav
body: Hello [@Burcu Ulu?ay](/t5/user/viewprofilepage/user-id/5151203) ,  
Welcome to the Atlassian Community!!

To show the user's to @ mention user in comment or description you need to have a Global Permission to the '**Browse users and groups.**

You may please reach out to your Jira Admin to provide you with this permission. or if you enough privilege then follow the below steps.

1. Choose \> **System**.

2. Click**Global Permissions**.

3. Make sure your user is included in the Users / Groups that have the **Browse users and groups**permission.

Regards,  
Mayur

comments: author: John Funk
body: This is a duplicate post of <https://community.atlassian.com/t5/Jira-Software-questions/After-typing-no-users-are-not-showing/qaq-p/2275252>

That post has been closed to replies.


Tags: cloud

jira-work-management-cloud
global filters
Asked by Gregory James:

Is there anywhere I can configure the GLOBAL filters? Like quick filters but the ones everyone can see, not just custom user view?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Gregory James](/t5/user/viewprofilepage/user-id/5100603) ,

you need just to share filter with anyone (<https://support.atlassian.com/jira-cloud-administration/docs/manage-shared-filters/>)

Hope this helps,

Fabio


Tags: cloud

jira-work-management-cloud
Unable to create Task under Story
Asked by asha_somashekar:

Hi,

I am unable to create a Task under Story. Only Subtask is possible but I have a need to have Story-\>Task-\>Subtask.

Please check/suggest

Regards

Asha


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Yes, this is correct, the hierarchy is Epic -\> Story (or task, or any other name you want) -\> Sub-task.

Sub-tasks of sub-tasks is an anti-pattern, it just makes a completely unusable mess in most cases. The best case is that it drags you into massive micro-management, which is completely unproduvtive.

You should be looking at your processes, trying to make them into a function shape that uses Epic -\> Story -\> Sub-task as intended. And probably look upwards above epic.


author: Mindaugas D?da
body: Hi Asha,  

What kind of problem you are trying to solve? There must be another way to solve the situation.  

Regards, Mindaugas


author: John Funk
body: Hi Asha,

That is not standard Agile practice and is not allowed in Jira.


Tags: cloud

jira-work-management-cloud
Remove status from workflow
Asked by asha_somashekar:

Hi,

I am unable to remove the status from a published workflow.

You can only remove statuses from inactive workflows. To start with this workflow and remove statuses, make a copy of it which will be inactive. You can assign it to the project when you're happy with it.

How to proceed??

Regards

Asha


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You can only remove status from inactive workflows because active workflows may have issues in that status, and it would be a nightmare to have to migrate during a workflow editing session.

* Copy the workflow you want to remove the status from
  * Edit the new copy, removing the status
  * make any other changes you need (there's also a bug on Cloud that stops you adding new transitions out of status that do not have any transitions out yet, on draft workflows)
* You can now either
  * Copy the workflow schemes using the old workflow, edit them and associate the new workflow with what is currently using the old, then apply the new schemes to all the projects
  * Edit the workflow schemes directly - add the new workflow and Jira will walk you through the migration (bear in mind this will affect all projects using the workflow scheme)


author: Ankit Srivastava
body: Hi [@asha_somashekar](/t5/user/viewprofilepage/user-id/4934765)   

Please refer the below Atlassian document:  
<https://confluence.atlassian.com/cloudkb/how-to-delete-a-status-in-jira-workflow-830283095.html>

Hope this will help.  

Thanks


Tags: cloud

jira-work-management-cloud
I cant find the closed project in jira work management
Asked by Jovana Simeska:

Hi,

I created a project in Jira work management and closed it.  
Now I can't find it, it doesn't show up in my project list.

Please where can I find the project and the tickets from the project?

Best regards


Answers:
author: Dave Mathijs
body: Hi [@Jovana Simeska](/t5/user/viewprofilepage/user-id/5147692) welcome to the Atlassian Community!

What do you mean exactly by "I closed the JWM project"?

You cannot close a project in Jira, only delete it (move to trash) or archive it (if you are on a premium plan).

Are you an admin? Is the project listed in https://\<yoursite\>.atlassian.net/jira/settings/projects/manage , either under **Manage projects** or **Trash** or **Archive**?

comments: author: Jovana Simeska
body: Hi Dave,

Nice to meet you.

When I mean closed I mean all my tickets get a status "Done" in a board.

So, when I change the status in DONE, the project is gone, I can't see it in a project list.

Yes, I am admin, I follow you instruction but the project is not in the list.

I don't know what happened why I can't see the project.

Please, I need to see all projects, including this one because I am doing reports, metrics.

I am waiting your answer.

BR

Jovana


author: Jovana Simeska
body: Dear Dave,

I just found my project in a section Archive.

Thank you for your quick response and help.

BR,

Jovana


author: Dave Mathijs
body: Great to hear you discovered the lost project. Have a nice day!
E-Mail Notification not working
Asked by Julian Grad:

Hi

although everything is adjusted according to the suggested and recommended way - e-mail notifications are not working

![image.png](/t5/image/serverpage/image-id/240257i134B336BE52E1398/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/240258iD9436B4175996E5E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi Julian - Welcome to the Atlassian Community!

Is this happening for everyone in your organization? Or just one or two?

comments: author: Julian Grad
body: HI  
this is happening for everyone in our organization


author: Julian Grad
body: this is the page

<https://ascendor.atlassian.net/>


Tags: cloud

jira-work-management-cloud
Any way to add due dates to the 'Your Work' drop down info?
Asked by Chris Houck:

Seeing at a glance the due dates for each of the dozen or so tickets in various stages of progress and proximity to due date would be helpful. Does this exist? Is there a way to rig this up?

![Screenshot 2023-02-14 at 12.51.04 PM.png](/t5/image/serverpage/image-id/240153i4AD9F90A4CFB3679/image-size/large?v=v2&px=999 "Screenshot 2023-02-14 at 12.51.04 PM.png")


Answers:
author: Riley Venable
body: Yes, you can use the calendar view in your Jira Work Management project to visualize and plan work. The calendar view allows your team to see when tasks are due and get a quick glance at what the next few weeks or months look like.

comments: author: Chris Houck
body: Thanks [@Riley Venable](/t5/user/viewprofilepage/user-id/4584007) though I was wanting to add it to the drop down so I can see at a glance while working through other projects. Would be a time saver


Tags: cloud

due-date

jira-work-management-cloud