youngmon/atlassian-qna huggingface dataset:
Change Site URL
Asked by Vi Da:

Hello,

our company has two Atlassian instances: f*or example ABC.atlassian.net and DEF.atlassian.net*

We have used ABC as our main instance for several years with a lot of Jira projects and Confluence pages. Now we have **rebranded** back to DEF (this atlassian instance was not used in the past).

**So actually we just want to change the product site URL from ABC to DEF, and keep ABC (as described [here](https://support.atlassian.com/organization-administration/docs/update-a-product-url/) and [here](https://support.atlassian.com/organization-administration/docs/can-i-change-the-url-used-to-access-a-product/)). But this is not possible since the site URL is already taken by us:**

**![Screenshot 2024-09-04 111430.png](https://community.atlassian.com/t5/image/serverpage/image-id/345478iB84B50E8091AA9E8/image-size/large?v=v2&px=999 "Screenshot 2024-09-04 111430.png")**

Can I delete the DEF instance so the name becomes available and then rename ABC to DEF?  
Or should I export/import all content from ABC to DEF?

What do you think would be the best approach in this case? THANK YOU.


Answers:
author: Kieren _SmolSoftware_
body: Hi [@Vi Da](/t5/user/viewprofilepage/user-id/5458890)

Renaming the site will be FAR easier than exporting/importing it.

If you delete the DEF instance, it will take (from memory) 90 days before the name is available again. You can speed this up by contacting Atlassian Support, they do have the ability to free up the instance name sooner, I think they can cut it down to a week or two.

Also you could consider renaming the instance to something that's not related to your company/department/team name. Something that doesn't matter what you might be rebranded to in the future... As you've noted above, you only get 3 renames per instance, naming the instance something else would avoid this issue all together in the future.

I see **vi-da.atlassian.net** is available! ?

Hope that helps

-Kieren  
Co-Founder @ Admin Automations \| Ex-Atlassian

comments: author: Vi Da
body: Thank you for your quick response and your suggestions! Will contact the Atlassian Support and ask if they can speed this up ?

<br />

I like vi-da.atlassian.net! Unfortunately it's not my own decision but the team's, but I'll keep that in mind for the future ?


author: Rilwan Ahmed
body: Hi [@Vi Da](/t5/user/viewprofilepage/user-id/5458890) ,

Welcome the community !!

If the instance in small in size and with little spaces, then do the export/import of each spaces.

If not, contact Atlassian support for their help/suggestion in <https://support.atlassian.com/contact/#/>

Please note: there will be permission issues if the users are different in both the instances.

You can also refer the Atlassian guide for some more details: <https://support.atlassian.com/confluence-cloud/docs/merge-multiple-confluence-cloud-sites/>

comments: author: Vi Da
body: Thank you for your fast response!
Request for Expedited Approval to Join Atlassian Authors Group
Asked by Pears Whims:

Hi Atlassian Community Leaders,

I recently applied to join the Atlassian Authors group on August 29th, but I'm still waiting for approval. I'm planning to launch an app soon and intend to publish several articles to engage with the community and promote it effectively.

I've read that approval might require community engagement.

* First article mentioned reaching Level 5,
* later requirements become steeper and require attaining a "Rising Star" status, but it's unclear to me how to achieve this quickly.

I did tried to email Bridget, as in article - yet her account is inactive:  
<https://community.atlassian.com/t5/Announcement-articles/Become-an-Atlassian-Author/ba-p/1001925>

My situation currently causing delays in sharing content with the community and further delays launching my app

If there's any way to expedite my approval, I would greatly appreciate the help. I'm eager to contribute valuable articles and connect with the Atlassian audience.

Thank you so much for your support!

Best regards,  
Pears


Answers:
author: Pears Whims
body: I wanted to provide an update on my original question for those in a similar situation.

As of now:

* I haven't received any direct feedback from the admins regarding expedited approval, but ongoing community contributions appear to be important.
* I was able to achieve **Rising Star** status, which seems to be a prerequisite for joining the **Atlassian Authors** group.
* Having at least **five accepted answers** seems to be a key factor in receiving this status.

I'm now looking forward to joining the Authors group and continuing to contribute more to the community!

Best of luck,  
Pears.


Tags: account

approval

article

atlassian-authors

author

group
Can we Authenticate Atlassian Products like confluence, jira, bitbucket with AWS Cognito as an IDP?
Asked by Oliver Sapient:

We are considering purchasing Atlassian Products for our "X" client. I believe there are two versions of Atlassian products mentioned below:

1. Cloud
2. Data Centre (Self managed and hosted)

All our users are currently sitting in AWS Cognito's User Pool. We would like to authenticate our Bitbucket, Confluence and Jira using AWS Cognito as our primary Identity Provider using OIDC i.e. local Cognito login not the federated login that takes the users to another IDP.

We would like to do this without a plugin from Atlassian Marketplace like mini-orange and

kantega. We are even considering implementing our own Marketplace tool.

Is this possible? I believe the Cloud and Data Center support for AWS Cognito differs. Which version of Atlassian products support the best integration with AWS Cognito.


Answers:
author: Kristian Klima
body: Hi [@Oliver Sapient](/t5/user/viewprofilepage/user-id/5582162) and welcome to the community.

SSO is supported across Atlassian Cloud with Atlassian Guard.

<https://www.atlassian.com/software/guard>

Check if the tool supports your IDP.


Tags: authentication

aws-cognito

oidc
I do not receive any emails from atlassian
Asked by Norman M?hler:

Hello,

I have got an identical problem as [stated here](https://community.atlassian.com/t5/Atlassian-Account-questions/e-mail-not-received/qaq-p/1753217) with my private account and the domain norman-web.de

The ID-Service says I have to upgrade to atlassian ID and verify my mail address, but that is not possible, because I do not get any mails to the mail address of the account.

My mail address was not working for a time and it seems the Atlassian mail server set it on a skip-list.

If someone could be so kind to help, that would be very much appreciated!


Answers:
author: Tuncay Senturk
body: Hi [@Norman M?hler](/t5/user/viewprofilepage/user-id/5579098)

Welcome to the Community!

That's hard to guess and I'm sure you'd already tried but I'd do is to check your email server and spam filters (ensuring that the emails aren't being filtered out, adding Atlassian's email addresses to your contacts to avoid being marked as spam)

If this does not work or you already tried reach out to Atlassian Support. Since you're unable to receive the verification email, you'll need to contact [Atlassian Support](https://support.atlassian.com/contact/) directly.

You can do this by submitting a support ticket on the [Atlassian Support website](https://support.atlassian.com/contact/).

comments: author: Norman M?hler
body: Hi [@Tuncay Senturk](/t5/user/viewprofilepage/user-id/181272)

thank you for your answer.

I already checked and tried your suggestions concerning receiving mails.

To reach out to Atlassian support I need to have an account with that I can log in into, but I do not get any mails to update the account I would have to log in with, so I cannot contact support.

I tried to do so with this account as well, but the support forms only direct me here to the community. It seems this is not a support case I can get in contact with Atlassian about. All other support cases need a URL for an instance of one of the products, but not Trello.

Is there another way to contact support?

Thanks in advance!
Organization API failed due to new user management experience
Asked by John Harries:

Hi,

I have issue while accessing

POST URL: [https://api.atlassian.com/admin/v1/orgs/\[my-org-id\]/users/search](https://api.atlassian.com/admin/v1/orgs/[my-org-id]/users/search)

Request Body:

{ "emailDomains": { "contains": "mydomain.com" } }

Request Header:

* content-type: application/json
* accept: application/json
* authorization: Bearer \[org-api-token\]
* content-length: 58

response is 400 Bad Request with payload as following:

{ "errors": \[ { "code": "ADMIN-400-4", "status": "400", "title": "INVALID_PARAM", "detail": "Organization: \[my-org-id\] is not with the new user management experience" } \] }

questions and additional info:

* What is the root cause for this issue? and how do I solve this issue?
* I'm an Org Admin recently

Thanks,

John


Answers:
author: Kieren _SmolSoftware_
body: In addition to what [@Richard White _TechTime_](/t5/user/viewprofilepage/user-id/2235039) has said; the most likely reason you're not on the new user management experience is you have multiple sites in your organization and you either have SCIM and/or use some group features in Jira that aren't supported by group rename.

Richard makes a good point about the differences between the two experiences, and the lost org merge functionality in the new experience. From memory group renaming is also available on the new experience, not sure if it's available on the old experience...

Either way, it's best you reach out to Atlassian Support to discuss the details around why your specific org isn't on the new experience and what it would take to get you onto the new experience.


author: Richard White _TechTime_
body: Hi John,

That particular user search API is only available if your organisation is using the "New user management experience" - see docs here: <https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-search-post>

There is the get managed users endpoint - which works on old user management experience, but is much slower and can only select managed users.

The main reason not to switch to new user management experience is if you may need to merge organisations in the future where there are multiple sites (not possible in new experience) - <https://support.atlassian.com/organization-administration/docs/should-i-merge-my-atlassian-organizations/>  

There are a number of other small UI and technical differences between the experiences.

If you don't want to change experiences - I highly recommend get in touch with Atlassian support. The more voices showing that these API's are required for organisations using the old experience, the better.

comments: author: John Harries
body: Thanks [@Richard White _TechTime_](/t5/user/viewprofilepage/user-id/2235039) ,

Appreciate to your brief explanation, I will submit ticket to atlassian support regarding this issue.


Tags: organization

rest-api

user-management
No access
Asked by Attica:

e---------@gmail.com does not have access to Jira on requiem.atlassian.net. I just registered and I don't understand why there is such an entry. The game advises me to go to this site, but I can't.


Answers:
author: Attica
body: I'm so sorry, I completely forgot to say hello.

Hi! )))

I'm just very upset that I can't find a solution to my problem.
Necesito ayuda para poder usar mi tablet porfa
Asked by not174282:

#### No tengo mi cuenta Google con la que usaba mi tablet y se restablecio de f?brica y ahora no puedo verificar mi cuenta Google me pueden ayudar porfa {#toc-hId-352225952}


Answers:
author: Valerie Knapp
body: Hola [@not174282](/t5/user/viewprofilepage/user-id/5574252) , Gracias por tu pregunta.  
Por favor, utiliza este enlace para abrir un ticket de soporte. Atlassian tendr? que ayudarte a resolverlo. <https://support.atlassian.com/trello/>   
Suerte


Tags: cloud

trello
Change my email
Asked by Alex Hashemi:

Hello,  
I've been trying to change my email address in my Atlassian account. However, I don't receive any verification email on the new email address.


Answers:
author: Tansu Akdeniz
body: Hi [@Alex Hashemi](/t5/user/viewprofilepage/user-id/5569334)

Welcome to the community.

I believe you followed the steps mentioned [here](https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html).

If you don't get verification email, please check your spam folder and be sure that emails coming from Atlassian are not somehow filtered. If problem still persists, you contact Atlassian support via <https://support.atlassian.com/>.

comments: author: Alex Hashemi
body: Thanks. Already checked my spam and all good. So I'll reach out to the support. Thanks for your response
Lost access to my own organisation
Asked by Jack Horley:

I made an organisation for myself to use personally a while back but have since completely lost access to it.

I made a new organisation that I still have access to for a project but can't access the projects of my personal org.

However I can still see it in my admin console at the top in the dropdown.

Any thoughts on what could have happened and how I can get access back?


Answers:
author: Shannon S
body: Hi Jack,

Welcome to Atlassian Community! Thanks for reaching out. I'm Shannon, with the Atlassian Cloud support team. I'm happy to help you with this issue.

You mentioned you aren't able to access your former organization. I checked your account, and you have two organizations associated with your email address, but neither of them have any Cloud products listed. You can see your organizations by logging into <https://admin.atlassian.com>

When you say you can't access the projects, are you referring to Jira projects, or is there a specific Cloud site you're looking for? Please elaborate on what you're trying to do, and I can help you.

I look forward to your response!

**Shannon S \| Atlassian Cloud Support**

comments: author: Jack Horley
body: I can access the community project just fine because from my end I have Jira and Jira administration attached to my community organisation.

The main issue is my personal project, I don't see any cloud products listed on my personal organisation and I can't see an option to add any either.


author: Shannon S
body: Hi Jack,

I'm going to create a support ticket to better assist you. Please keep an eye out for the email!

Take care, and speak to you soon.

**Shannon S \| Atlassian Cloud Support**


Tags: access

organization

project
Account was mysteriously deactivated
Asked by Naomi Carrigan:

Using my work account to write this post, because my personal account is "inactive"???  

So, I had signed up for Jira under my personal account. Subscribed to the standard plan. Was all excited to start using it, then realised I had a trello subscription to cancel.  

Cancelled that trello subscription, and now my entire atlassian account is "inactive"?  

![image.png](/t5/image/serverpage/image-id/341592iF279C22E68196122/image-size/large?v=v2&px=999 "image.png")  

This screen pops up on every single login flow. I never received an email as to why, and my personal account isn't tied to an organisation?


Answers:
author: Andy Heinzer
body: Hi [@Naomi Carrigan](/t5/user/viewprofilepage/user-id/5567711)

I understand that your account has been deactivated. Could you please let me know the email address or the Atlassian Account Id of that account? With that information perhaps I can lookup the account to learn more as to why it was deactivated.

Andy
Jira api token rotation
Asked by maira zarate:

what we need to be able to do is rotate, or create new, revoke old API keys for the Attlassian admin for our account <https://admin.atlassian.com/> Settings-\>API keys which we use to create issues automatically. We need to rotate that key every 90 days and would like to be able to do so in an automated fashion. If you have any pointers they would be greatly appreciated.


Answers:
author: Pradeep Singh (IT)
body: +1 Any updates on this ask ? With increased focus on security, I would hope this to be prioriized as a feature ask
Hi,I cant able to find my Community profile id, Kindly guide me or support to get it
Asked by vignesh s:

![Screenshot 2024-08-12 101924.png](/t5/image/serverpage/image-id/341138iE68257A239EB1429/image-size/large?v=v2&px=999 "Screenshot 2024-08-12 101924.png")


Answers:
author: Ravina
body: Hi [@vignesh s](/t5/user/viewprofilepage/user-id/5488378) Welcome to the Atlassian community,

If you go to your profile from the right side of your user profile link then last 7 digit number is your community id and in your case it is - 5488378

<https://community.atlassian.com/t5/user/viewprofilepage/user-id/5488378>

let me know if this is what you looking for or something else

comments: author: vignesh s
body: Thank you Ravina, I got it now and   
Have a fantastic day and your kind and fast support is awesome   

Great and fast response I got today as soon as possible thank you
Password reset email not being received
Asked by Malibongwe:

Hello, I am having trouble accessing my atlassian account. when I first signed up our email server was having issues so I did not receive the verification email. The mail server is working now but when I try to send a password reset email it still isn't received


Answers:
author: Andy Heinzer
body: Hi [@Malibongwe](/t5/user/viewprofilepage/user-id/5565463)

I did not locate any suppressions on your domain, but I have attempted to clear this from our side anyways. Could you try this again? If it's still not working please let me know the email address or Atlassian Account Id of the account in questions and I can investigate this further.

Andy

comments: author: Malibongwe
body: It's still not working, the email address of the account is \[redacted\]


author: Andy Heinzer
body: Ah, thanks, Yes there was a suppression on that account.

Seems there was a bounce message back from last week:

|--------------------------|------------------------|
| 2024-08-05T15:56:28.000Z | 550 Unroutable address |

I have cleared this for that account and all others on that domain just now.


author: Malibongwe
body: Thank you!, it's working now


Tags: password-reset
Kudos points for participating in Atlassian Community Events
Asked by Mani Chaitanya:

Few weeks back I was reading about by joining Atlassian Community Events some Kudos points would be awarded starting August'24. Is this true??


Answers:
author: Hans Polder
body: Hi [@Mani Chaitanya](/t5/user/viewprofilepage/user-id/5345807) ,

That is already the case! I think you might be confused with another post about the extension of your Atlassian Certifications, where since recently you can apply your ACE attendances since February this year for certain 'Certification Extension' points to renew your certifications. If you don't have those, don't worry about it :)

![Screenshot 2024-08-09 064318.png](https://community.atlassian.com/t5/image/serverpage/image-id/340883i03E4E36C04DD63E2/image-size/large?v=v2&px=999 "Screenshot 2024-08-09 064318.png")
Impossible to delete an organization
Asked by Olivier Parent Colombel:

Hello,

I would like to delete an organization I created which had a free license of confluence cloud.

I'm getting the error "*Your organization has products that you need to remove before deleting it. If you've recently removed the products, retry in a minute."* when trying to delete the organization:  

![Screenshot from 2024-08-08 08-36-59.png](https://community.atlassian.com/t5/image/serverpage/image-id/340660iBDC8C03B57DCE8EE/image-size/large?v=v2&px=999 "Screenshot from 2024-08-08 08-36-59.png")

Even if our free Confluence cloud subscription was stopped:

![products.png](https://community.atlassian.com/t5/image/serverpage/image-id/340659iA916915CFC6841A0/image-size/large?v=v2&px=999 "products.png")

Thanks,


Answers:
author: Olivier Parent Colombel
body: I believe the error message is misleading, according to <https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/> it can take several weeks before a product is fully deactivated

*"Removing products from your organization can take several weeks. To reduce the risk of accidental data loss, products aren't fully deactivated until 14 days after the date the cancellation takes effect. This is usually the renewal date for monthly subscriptions or the date communicated to you by our team for annual subscriptions."*
atlassianllc.com ? legit domain?
Asked by Ayesha Shahbel:

Hi there,

I recently interviewed for a Project Manager position based out of Canada and I'm curious if this email address containing the below domain is real. Can someone please confirm if the below domain belongs to Atlassian?

atlassianllc.com

atlassiancareer.com

The HR profile does show up on LinkedIn but the interview panel that I met with, isn't on LinkedIn which makes me doubt if I'm being scammed.  
I want to be sure before I share any of my details as I have read blogs on how fake jobs have been circulating in the job market. Could any one from the community please confirm?  
Thank you in advance! :)

<br />

<br />


Answers:
author: Andy Heinzer
body: Hi [@Ayesha Shahbel](/t5/user/viewprofilepage/user-id/5562533)

Neither of those domains belong to Atlassian. These have both been reported to our security team for further review.

I'd recommend that you ignore any messages sent from those domains, it seems likely it is a scam. Atlassian will only use atlassian.com domain for official communications.

Andy

comments: author: Ayesha Shahbel
body: Hey [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)

Thank you for your prompt response. I have reported the email address along with the screenshots to abuse@atlassian.com :)
How to close a sprint in Jira track and release (tracker19)
Asked by hoc4hc:

Hello all,

I have created a sprint and closed all tickets in that sprints. This sprint is active now but I want to close it. However, there is no way for me to close it. How can I close it?


Answers:
author: hoc4hc
body: This is my active sprint, there is no close button.

![Jira_TR.png](https://community.atlassian.com/t5/image/serverpage/image-id/349426iBD655C379255A324/image-size/large?v=v2&px=999 "Jira_TR.png")


author: Dave Mathijs
body: Hi [@hoc4hc](/t5/user/viewprofilepage/user-id/5602174) Welcome to the Atlassian Community!

To complete a sprint, you must be a Jira Administrator or a user with the Manage Sprints permission.

Check out the following documentation article for more info: [Complete a sprint](https://support.atlassian.com/jira-software-cloud/docs/complete-a-sprint/)


Tags: cloud

jira-cloud
Components
Asked by Sathish Kumar:

Why components option not showing in jira


Answers:
author: Dave Mathijs
body: Hi [@Sathish Kumar](/t5/user/viewprofilepage/user-id/5602154) welcome to the Atlassian Community!

For company-managed projects, this core feature is enabled by default and can't be disabled. Components are listed in the **DEVELOPMENT** panel of the sidebar.

Are you using a team-managed project?


author: Diego Chen
body: Confirm: Components Option is as a field in the issues or as a button in the projects?


Tags: cloud

jira-cloud

jira-software