youngmon/atlassian-qna huggingface dataset:
Can you duplicate or copy a dashboard without copying the people attributed?
Asked by Linda Di Palma:

I would need to duplicate a dashboard that was used within our project for a previous system update, as the updates a frequent, I would like to reuse the same dashboard (as most, if not all, tickets and tasks remain the same). However, when copying the dashboard, it also copies (and sends emails to) all the people attached to the previous dashboard. Is there a way to do this without copying the users or people attributed to the original dashboard?


Answers:
author: Josh Costella
body: Hi [@Linda Di Palma](/t5/user/viewprofilepage/user-id/5572770)

Are you able to clarify your ask a little bit more? When you say Dashboards, are you referring to a custom dashboard that contains gadgets with charts and graphs? Or are you talking about a Scrum/Kanban board with tickets? If you are able to safely include any screenshots, that would really help.

comments: author: Linda Di Palma
body: Hi [@Josh Costella](/t5/user/viewprofilepage/user-id/1172532) ,

thank you so much for responding to my question.   
It would be to copy a personal dashboard that has gadgets etc. I've included some images to help clarify my question. I've indicated and masked the names but would like to essentially create a copy of my dashboard without the people listed as responsible etc. I hope this clarifies things a little.

![JIRA 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/343021i0BCDFABA4FFE79C8/image-size/large?v=v2&px=999 "JIRA 1.png")![JIRA Dashboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/343020iAD07DC4F351A1BD7/image-size/large?v=v2&px=999 "JIRA Dashboard.png")


author: Josh Costella
body: Hi [@Linda Di Palma](/t5/user/viewprofilepage/user-id/5572770)

I'm not sure why people are being notified when copying a dashboard. The only time someone would be notified is if there were updates being made to tickets where they are the assignee/responsible. The dashboard gadgets are only showing ticket data. The gadgets do not update tickets. Therefore, copying the dashboard should not send any notifications. Are you able to provide an example of the notification being received when you copy the dashboard? That will help decipher where it is coming from.


Tags: jira-software

jira-unknown-hosting-type

unknown-hosting-type
How can I filter a Jira board by a single component?
Asked by Alison V:

My team uses multiple Jira boards in one Project, differentiated by Components. Some issues, however, will have multiple Components. How can I adjust my Board Filter to show only issues that have ++only++ Component A, instead of showing all issues that have Component A (even if they also have a Component B)?


Answers:
author: Samuel Gatica
body: Hi [@Alison V](/t5/user/viewprofilepage/user-id/5572745)

Welcome to the community!

I believe that may not be achievable with standard JQL features.

You may implement the solution proposed in the post titled [Need help with JQL when only 1 Component has been entered when needs 2 Componets](https://community.atlassian.com/t5/Jira-questions/Need-help-with-JQL-when-only-1-Component-has-been-entered-when/qaq-p/1876113)

Hope this helps!

Best regards

Sam


Tags: jira-unknown-hosting-type

unknown-hosting-type
downgrade from Premium to Standard before free trial ends
Asked by Keith Mason:

I am nearing the end of a Premium 30-day free trial. At the end of the trial, I am scheduled to be billed for the first paid month of a Premium subscription. I don't want to pay for Premium, I want to pay for Standard.

On the page to change the plan, "Select Standard" is greyed out with a tooltip that says I have to downgrade to Free first, then I can upgrade to Standard. But I have 44 users, so downgrading to Free requires disabling most of my users which then just have to be re-enabled after.

I suspect that I can wait until I get billed for Premium and then downgrade, but it will bill me an excessive amount, and I can find no explanation of whether I get credited for the difference.

How can I downgrade from Premium to Standard without temporarily disabling my users and without incurring a larger-than-necessary charge on my credit card?

![Screenshot 2024-08-20 at 3.56.19?PM.png](/t5/image/serverpage/image-id/342808iBE6C99F45CB9D19A/image-size/large?v=v2&px=999 "Screenshot 2024-08-20 at 3.56.19?PM.png")


Answers:
author: Prachi Bolar
body: Hi Keith,

Welcome to Community :)   

Our billing team should be able to help you out here, You may directly reach out to them here : <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/>

Thank You,

Prachi


author: Shawn Doyle - ReleaseTEAM
body: You may benefit by talking to an Atlassian partner who can handle the billing for you, and if you ask nice you may even get a discount.


Tags: cloud

jira-cloud
Transition issue in automation failed
Asked by Kristi:

I am using the action Transition Issue in my automation. I get an error saying 'Internal Server Error'.

From reading the articles it seemed this could potentially be due to the Post Functions in the workflow. I also looked at the validators to ensure all required fields are filled out. One of the validators is that a comment is being added which I am doing through JSON in that same action in the More Options area. Here are the Post Functions for this transition

![PostFunctions.png](https://community.atlassian.com/t5/image/serverpage/image-id/342807i40D81665E2CF6D44/image-size/large?v=v2&px=999 "PostFunctions.png")


Answers:
author: Bill Sheboy
body: Hi [@Kristi](/t5/user/viewprofilepage/user-id/5043787)

Please post images of your complete rule, the issue transition action, and of the audit log details showing the rule execution. Those may provide context for this symptom.

Kind regards,  
Bill


Tags: cloud

jira-service-management

jira-service-management-cloud
I need help automating date fields between child issues and parent epics.
Asked by Pat Cummins:

We run a lot of projects through a very repetitive process, so we set up a template epic that has a series of issues that align with all the tasks required to complete the project.  
I'd like to set up an automation to copy dates from fields on specific child issues to fields on the parent epic. Does anyone know if this is possible?

For example, our Epics have a Content Development Phase that has 4 tasks, represented by child issues:

* Draft Write (This is the start of the writing phase. It automatically captures start and end dates of the task in fields on the issue when the issue moves to In Progress and Done.)
* SME Review
* SME Review Changes
* Build Course (This is the end of the writing phase. It automatically captures start and end dates of the task in fields on the issue when the issue moves to In Progress and Done.)

I'd like to automate copying dates from the child issues to the parent epic:

Draft Write Start Date (on child) = Content Development Phase Start (on parent)  
Build Course End Date (on child) = Content Development Phase End (on parent)


Answers:
author: Trudy Claspill
body: Hello [@Pat Cummins](/t5/user/viewprofilepage/user-id/5562035)

Yes, you can do that through Automation Rules.

Since you are not using identical fields I recommend that you start with simple rules, one per child field that needs to be monitored.

```
Trigger: Field Value Changed
  Field to monitor: Start Date   <<<<<<
Condition: Issue Field Condition
  Field: Issue Type
  condition: equals (or is one of)
  Value: (the issue types you use for children of Epics)
Condition: Issue Fields Condition
  Field: Summary
  condition: contains
  Value: "Draft Write"  <<<<< This is a critical step to make sure you are monitoring for change in the correct issue
FOR: Related Issue / Parent
  Action: Edit issue
  Field to edit: Content Development Phase Start  <<<<<
  Value: COPY Start Date FROM Trigger Issue  <<<<<
```

You would write similar rule to monitor the Start and End dates for each child issue to correspondingly update the Phase start and end dates in the parent Epic. The lines I marked with \<\<\<\<\< are the ones that would change for each rule.

A question you need to answer:

- What if the date field in the child issue is cleared? Do you want to clear the associated field in the Epic? If not, you need to add a condition after the trigger to check that the field is not empty.


author: Samuel Gatica
body: Hi [@Pat Cummins](/t5/user/viewprofilepage/user-id/5562035)

That's definitely achievable with Automation!

Please check this article [Automatically keep epics and stories in sync in Jira](https://www.atlassian.com/agile/tutorials/how-to-sync-epics-stories-with-jira-software-automation)

Hope this helps!

Best regards

Sam

comments: author: Trudy Claspill
body: That article is focused on keeping statuses in synch. That is not quite what the OP is requesting.


Tags: cloud

jira-cloud
Project access error
Asked by Anzhelika Lapenkova:

About a month ago I registered as a private client in Jira with . I created a project . Today I couldn't log into my account and by mistake I created a new account and on the same email address. Now I can't access my project - I really need the project tomorrow - how can I get help from support?


Answers:
author: Trudy Claspill
body: Hello [@Anzhelika Lapenkova](/t5/user/viewprofilepage/user-id/5572670)

Welcome to the Atlassian community.

You can open a support case directly with Atlassian at <https://support.atlassian.com/contact/#/>

But I can't guarantee they will respond in time for you to have access to the project tomorrow.

When you say you couldn't login to your "account", do you mean that when you enter your user login and password you get an error that you login was invalid or incorrect? Or do you mean that you got a message about not have access to the site (i.e. <https://yoursite.atlassian.net>) or the specific project you were trying to access?


Tags: cloud

jira-cloud
How to I edit a category dropdown for tasks?
Asked by marion_hoogland:

How do I edit locked fields? Trying to make custom category fields


Answers:
author: Josh Costella
body: Hi [@marion_hoogland](/t5/user/viewprofilepage/user-id/5572659)

Locked fields are not editable. You would need to create a custom drop-down field. If you are referring to the Category system field that's available in Jira Work Management, you can find information on how to add new values here: <https://support.atlassian.com/jira-work-management/docs/categorize-items-in-your-list-view/>


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
limitar clientes ou organiza??o da visualiza??o dentro portal
Asked by Henrique Correia:

? possivel limitar que apenas alguns clientes n?o visualizam solicita??es de servi?o do portal, dentro do mesmo projeto?

Por exemplo:

Dentro do portal do cliente

Cliente 1 - Visualiza as solicita??es a,b,c

Cliente 2 - Visualiza as solicita??es d,e,f


Answers:
author: Dan Breyen
body: Hi [@Henrique Correia](/t5/user/viewprofilepage/user-id/5565055) welcome to the community. I apologize if there are any translation issues. If you use Organizations, and Client 1 belongs to Organization 1 and Client 2 belongs to Organization 2 then Client 1 can't see Client 2's tickets.

If that's what you're referring to, it's possible with a little more setup,

Here's an Atlassian KB article regarding organizations: [JSM Organizations](https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/)

Hope that helps.

comments: author: Henrique Correia
body: Agrade?o a resposta.

Mas referindo ao portal do cliente

![Portal do Cliente.png](https://community.atlassian.com/t5/image/serverpage/image-id/342804iE5543A3793F7D499/image-size/large?v=v2&px=999 "Portal do Cliente.png")

As organiza??es e clientes est?o dentro do mesmo projeto. Na tela do portal, no tipo de solicita??o, teria como restringir, o que cada cliente visualiza?


Tags: cloud

jira-cloud
How to show only few values in custom field based on user picker field value
Asked by kedar:

Hi ,

I do have one custom field multi selection called Roles with vales a,b,c,d,e

Another custom field user picker called requestor.

When I select requestor as "raju@gmail.com"

The roles field should show only a,b values and it should hide c,d,e values.

Can you give any solution and I have this requirement in Jira cloud


Answers:
author: Shikha Verma
body: Hey [@kedar](/t5/user/viewprofilepage/user-id/1141837) You can try this. Hope this will help!  

def requestorField = getFieldByName("Requestor")  
def rolesField = getFieldByName("Roles")

if (requestorField.getValue().toString().equals("raju@gmail.com")) {  
rolesField.setFieldOptions(\["a", "b"\])  
} else {  
rolesField.setFieldOptions(\["a", "b", "c", "d", "e"\])  
}  

<br />

comments: author: kedar
body: This script was with behavior right ?


author: kedar
body: I want this functionality in Jira cloud


author: Trudy Claspill
body: Hello [@kedar](/t5/user/viewprofilepage/user-id/1141837)

That requirement cannot be met with native Jira Cloud functionality.

Are you will to consider using a third party app?

comments: author: kedar
body: Yes I do have behaviors and script runner can you help with it.


author: kedar
body: Hi Trudy

Can you check and give me a solution that we can achieve

With script runner or behaviors plugin.

Thanks

Kedar


author: Trudy Claspill
body: Have you reviewed the vendor documentation for ScriptRunner Behaviours and watched the demo videos?

To what type of project do you want to apply this? Get the project type information from the View All Projects page under the Projects menu.


author: kedar
body: I want to apply this with Jira software company managed project

I tried but it was not working for me.


author: Trudy Claspill
body: What did you try? Show us what you constructed and tell us what you observed after you activated it.


Tags: cloud

jira-cloud
User unable to move a task from ToDo to In Progress
Asked by Tom Garland:

I have a very simple workflow - ToDo-\>In Progress-\>Done. I am the admin for the board. One of my users is unable to move their story to the "In Progress" column even though the workflow allows this. They can only move directly to the "Done" column. Other users can move their tasks to the "In Progress" column without any problem. The user who is unable to move their story is included in the share list for the filter used by the board. Why would one particular user be unable to move their story to "In Progress"?


Answers:
author: Mathew Lederman
body: [@Tom Garland](/t5/user/viewprofilepage/user-id/447553) have you reviewed the project permissions rather than the board permissions? My guess is the user doesn't belong to a role with the 'Transition Issues' permission.


author: Joe Pitt
body: There must be a restriction of validator on the transition. Most often is only allows users in particulate project roles or groups to transition the issue. You may need to talk to the Jira admin to have them tell you what role/group the user needs to be in and get them assigned to the role/group

comments: author: Mathew Lederman
body: This could be performed by the project admin too, right? In DC project admins can see the roles/permissions, not just Jira Admins. We're moving to Cloud (unfortunately) so it would be helpful to know if this is a restriction not offered in Cloud.


author: Dave Rosenlund _Trundl_
body: Hi, [@Tom Garland](/t5/user/viewprofilepage/user-id/447553) ? Have you checked with your Jira administrator?

If not, please do. It sounds like this user does not have the same global (Jira-wide) permissions as the rest of the team. I.e., global permission schemes outweigh board permissions.

Best,

-dave


Tags: data-center

jira-data-center
Limiting Linked Issues Values via ScriptRunner
Asked by Myles Megaffin:

I'm trying to limit the values users are allowed to select when linking issues using scriptrunner behaviour. I can limit the Creating and Editing values but I'm not able limit the linking of 2 already existing issues.

This is my current code:

import com.atlassian.jira.component.ComponentAccessor  
import com.atlassian.jira.issue.link.IssueLinkTypeManager  
import com.onresolve.jira.groovy.user.FieldBehaviours  
import org.apache.log4j.Logger  
import org.apache.log4j.Level  
import groovy.transform.BaseScript

@BaseScript FieldBehaviours fieldBehaviours  
def log = Logger.getLogger(getClass())  
log.setLevel(Level.DEBUG)

def linkTypesField = getFieldById("issuelinks-linktype")

def allowedOutwardTypesNames = \["depends on", "is dependent on by", "relates to"\]  
def allowedInwardTypesNames = \["depends on", "is dependent on by", "relates to"\]

def issueLinkTypeManager = ComponentAccessor.getComponent(IssueLinkTypeManager)  
def allLinkTypes = issueLinkTypeManager.getIssueLinkTypes(false)

// Get the outward link names you want  
def outwardAllowedLinks = allLinkTypes.findAll { linkType -\>  
linkType.outward in allowedOutwardTypesNames  
}.collectEntries { linkType -\>  
\[(linkType.outward): linkType.outward\]  
}  
// Get the inward link names you want  
def inwardAllowedLinks = allLinkTypes.findAll { linkType -\>  
linkType.inward in allowedInwardTypesNames  
}.collectEntries { linkType -\>  
\[(linkType.inward): linkType.inward\]  
}

// Combine maps of allowed link direction names  
def allowedLinks = outwardAllowedLinks + inwardAllowedLinks  
log.debug("Allowed Links = $allowedLinks")

// The options for the 'issuelinks-linktype' field have to be set in this structure: \[blocks:blocks, relates to:relates to\]  
// because the html structure of the field uses the actual link direction name as the value property.  
linkTypesField.setFieldOptions(allowedLinks)


Answers:
author: Florian Bonniec
body: Hi

If you want to limit the links with behaviour when clicking on More \> Linking, you cannot. It only works on fields, that do not include Link action.

One way to limit the list value everywhere is to use an app named Extended Scheme for JIRA.

[Extended Schemes for Jira \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1214172/extended-schemes-for-jira?tab=overview&hosting=datacenter)

Regards


Tags: data-center

jira-data-center
How do I find which custom fields are available for the Issue Detail View?
Asked by Chris Rodgers:

Ahoy,

I have a custom field created using a [3rd party app](https://marketplace.atlassian.com/apps/5008/multi-level-cascading-select?hosting=datacenter&tab=overview). The field appears as expected everywhere except the Issue Detail Screen visible in the right pane of the backlog.

I have tried to add it in the Board configuration, but the field is not available in the list of fields to add to the Issue Detail View configuration.

The custom field has been associated with the CE and V screens in the System and Project config, has a Global Context, and is applied to all issue types

A couple of questions based on this scenario:

* How do I associate the custom field with the Issue Detail Screen?
* Is there a way. other than the Board Configuration, to add a field to the Issue Detail Screen?


Answers:
author: Florian Bonniec
body: Hi [@Chris Rodgers](/t5/user/viewprofilepage/user-id/5568325)

If it's not listed in the board config Issue Detail View, that means it's not available. I would reach out to the app developer to request the field to be added.

Regards

comments: author: Chris Rodgers
body: I have reached out to the developer.

Fingers crossed.
Delete default groups in Jira
Asked by Sailee M:

I am an OrgAdmin in Jira and would like to delete the Default Groups that have 0 members in them. But as they are default groups I am unable to delete them. We are using *Centralized user management.*

*example:*

*![Screenshot 2024-08-20 at 10.51.26?AM.png](/t5/image/serverpage/image-id/342758i397D456AC97693E6/image-size/large?v=v2&px=999 "Screenshot 2024-08-20 at 10.51.26?AM.png")*


Answers:
author: Nikola Perisic
body: Welcome to the community [@Sailee M](/t5/user/viewprofilepage/user-id/5572537)

If datical is the name of your organisation, you can't delete the default groups that have been defined by Jira when you were creating your instance. However you can define which groups are default ones.

comments: author: Sailee M
body: Can I "mark" the default groups that have been defined by Jira when creating the instance as not "Default" ? As I dont see an option to do that even with Org Admin permissions


author: Nikola Perisic
body: Sadly no, this is what happens under the hood when the new Jira instance are created.

Here,you can find the list of default groups that are being created in your instance:

<https://support.atlassian.com/user-management/docs/default-groups-and-permissions/>


author: Sailee M
body: That's unfortunate. Thank you for your help and guidance.


author: Aaron Pavez _ServiceRocket_
body: Hi [@Sailee M](/t5/user/viewprofilepage/user-id/5572537)

In admin.atlassian.com you need to set another default group and then you can delete the others.

Do you have any other default groups?

<https://support.atlassian.com/user-management/docs/default-groups-and-permissions/>

Regards

Aaron

comments: author: Sailee M
body: I have more than 6 default groups which I cannot delete. I did take a look at the link you mentioned above but it doesn't mention how I can delete the Default groups **after**the other default groups are already created and have been managed since a few years.


Tags: cloud

jira-cloud

not-applicable

user-management
Something with rights. Can't change bug-card
Asked by Maxim Tololin:

Hello! I need to change bug-ticket. Creating some, hmm like a snippet of bug. But i can't change description and my colleague too (we have a different rights in project)  

<br />

<br />

<br />

![?????? ?????? 2022-08-17 ? 18.12.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/212024i57AA7DC0DDB55285/image-size/large?v=v2&px=999 "?????? ?????? 2022-08-17 ? 18.12.00.png")


Answers:
author: John Funk
body: Hi Maxim - Welcome to the Atlassian Community!

I am not able to translate a screenshot like that. Can you give use the error in English along with exactly what you are trying to do?
Bug problem, missing itens in panel
Asked by Mauricio Klein:

Im having problems with Jira in board view of tasks the itens allocated in Done are missing, even if I do a search for the name of the completed items in board mode nothing appears.

![bug1.png](https://community.atlassian.com/t5/image/serverpage/image-id/211690i0D29EE01D2EF8BCB/image-size/large?v=v2&px=999 "bug1.png")

when i change to list view the itens appears again, whats happening ?

![bug2.png](https://community.atlassian.com/t5/image/serverpage/image-id/211691i3773B2218A75BA75/image-size/large?v=v2&px=999 "bug2.png")


Answers:
author: John Funk
body: Hi Mauricio - Welcome to the Atlassian Community!

Done issues disappear from the JWM boards after they have been marked Done for 2 weeks.

comments: author: Mauricio Klein
body: Tks John. I think it?s confuse because i don?t even can search in board view, but in the list view appears all the tasks done. There no way to configure that ?


author: John Funk
body: No, that's the way it is currently designed. You can click on the Give feedback link on the bottom left menu to let them know what you would like.


Tags: cloud