Create page wizard blank / rest error
Asked by Yan Kravchenko:

When I try to create a page from a list of available templates instead of the default blank by clicking on the "..." button, the window that appears is always blank and has a spin wheel that never stops.

![MVP Phase II - Assessment Setup - TrueRisq - Truonix Doc 2018-09-04 11-25-11.png](/t5/image/serverpage/image-id/31304i4E41D98D897F772C/image-size/large?v=v2&px=999 "MVP Phase II - Assessment Setup - TrueRisq - Truonix Doc 2018-09-04 11-25-11.png")

When I look at the logs, I catch the following error / message:

```
2018-09-04 16:16:02,832 WARN [http-nio-8090-exec-9] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[PluginReadWriteTx]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1687516122)
-- referer: https://doc.truonix.io/display/TRQ/MVP+Phase+II+-+Assessment+Setup | url: /rest/create-dialog/1.0/blueprints/web-items | traceId: 5a0aa0d21abd8427 | userName: yanfosec
```

I cleared out cached plugins and rebooted the server (<https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html>)

When I manually run the REST query, I get the following error:

```
{"errorCode":400,"errorType":"PARAMETER:MISSING","errorData":"spaceKey","errorMessage":"Missing 'spaceKey' parameter"}
```

Please, let me know what else I can try to fix this issue.

Yan


Answers:
author: Diego
body: Hi Yan!  
Looking at the excerpt, it seems you may have problems with one of your Blueprints.  
You can try a few things, one of them is trying safe mode:
> 1 Click Cog Icon\>Add-ons  
> 2 Scroll to the bottom of the page  
> 3 Click Enter safe mode  
> 4 Try creating content  
> 5 Check if the issue is still present

You can also try to restore the blueprints to default  
- [How to restore Confluence global template and blueprint to Default](https://confluence.atlassian.com/confkb/how-to-restore-confluence-global-template-and-blueprint-to-default-794362830.html)  

Further, you can try this:
> 1 Shutdown Confluence  
> \* Make sure that the process is not running  
> \* You can check that with ps -aux \| grep confluence in linux and via the Process manager in Windows  
> 2 Go to \<confluence-home\>  
> 3 Remove the following folders:  
> \* \<confluence-home\>/bundled-plugins  
> \* \<confluence-home\>/plugins-cache  
> \* \<confluence-home\>/plugins-osgi-cache  
> \* \<confluence-home\>/plugins-temp  
> \* \<confluence-home\>/bundled-plugins_language  
> \* \<confluence-home\>/index  
> \* \<confluence-home\>/journal  
> 4 Start Confluence  
> 5 Click \*Cog Icon\>General Configuration\*  
> 6 Search for \*Content Indexing\* in the left menu bar  
> 7 Click the \*Rebuild\* button  
> 8 Check if the issue is present

Let us know if this helps your case!

comments: author: Yan Kravchenko
body: OK, I narrowed the problem to draw.io plugin. Disabling associated blueprints didn't solve the issue and I can't disable the plugin as a long-term solution.

I sent the issue to draw.io support but was wondering if there is anything else I can do to bypass this issue without disabling the plugin.

Thank you,

Yan


author: Diego
body: Hello Yan!

Good to hear that you were able to pinpoint the culprit! Well, if you did not try to perform the procedure I described earlier, you could. This procedure should clear your plugin caches and also re-index from scratch.

If this does not solve, you can also try to update the plugin (if updates are available).

Looking forward to your findings with Draw.io team!