youngmon/atlassian-qna huggingface dataset:
Automation do not stop working after deletion of the automation. How can i stop the execution?
Asked by Rolf Schmidt:

I created an automation:

"the moment a card is due, add the light red "Handlung erforderlich" label to the card"

after i disabled and deletetd this automation it still run on the cards of the board.


Answers:
author: Lara
body: Hi Rolf,

Thanks for reaching out!

I've responded to your other post, but will reply here as well.

It's possible another user's automation is running in the background. However, only a Workspace admin will be able to view other users' automations.

Your Workspace admin can follow the steps here: <https://support.atlassian.com/trello/docs/administrative-powers-in-butler/>.

If you're still having trouble, please reach out at <https://trello.com/contact/>.

All the best,

Lara  
The Trello Team

comments: author: Rolf Schmidt
body: Hi lara,

thanks for this - there was a similar automation active by another user ; )
Upgrading on trello
Asked by Blake:

I have about 40 collaborators on one board. If I upgrade am I upgrading that board ONLY, AND I cannot figure out what the cost to be would be. Thank you for the help


Answers:
author: Caity
body: Upgrades apply to the entire Workspace rather than individual boards, so you wouldn't choose a single board to upgrade. Once you upgrade, the bill is automatically calculated taking into account all users in the Workspace.

However, that doesn't mean that all users have to be paid for as part of that bill. That depends on these criteria:

1. Members of the Workspace itself are always billable
2. Guests of the Workspace are billable if they are members of more than one board. If the guest is only on one board, they're free. So, if those 40 people are only guests on a single board in the Workspace, you wouldn't need to pay for them.

We have some more info on how this works here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

If you'd like to see in advance how much it would cost to upgrade your Workspace, you can find that by going to the Workspace billing page. To navigate there, click on the down arrow next to "Workspace settings" in the sidebar, and then click on "Upgrade workspace." You'll be able to switch between monthly and annual billing on that page to see how much each option would cost for either Trello Premium or Trello Standard.
What do you know about wrong notifications and fake activities?
Asked by Fanni Boz?:

Recently, several things have happened on our cards that were not actually done by us. The following happened. Trello notification came that I had archived a card (it was actually transferred there), even though I did no such thing. Or, before that, I had added a date to a card, but it was administered under someone else's name, as if she had done it. Have you seen this before, can you help me what the problem could be?


Answers:
author: Lara
body: Hi Fanni,

Thanks for reaching out!

We'll need to investigate this further. Would you mind creating a ticket at <https://trello.com/contact/> and include a link to the card(s) in question?

Thanks,

Lara  
The Trello Team
If Admin who owns the Trello leave the company, how should I take the ownership of the Trello?
Asked by Mario Evtimov:

We have a trello, where I need to take over, but I am only a member of it. There are no other admins, so how I take over the Trello?


Answers:
author: Caity
body: We have some tips for that situation here: <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>
"Invalid Token" error
Asked by _REDACTED_ _REDACTED_:

G'day world,

I just started to try the Trello API for one of my project, but the issue is the following:

Despite sending the correct url, i keep getting the 401 "invalid token" error.

```
https://api.trello.com/1/members/me/boards?key={myAPIKeyhere}&token={myAPITokenhere}
```

After checking 3 time, it's the right key and token from <https://trello.com/power-ups/{mypowerupID}/edit/api-key>.

Maybe i'm doing something wrong, again i'm new to this, but i've followed the documentation, and there's nothing i found to solve this..

![image_2024-06-05_105429105.png](https://community.atlassian.com/t5/image/serverpage/image-id/327955i8EF5A73F5AB57E1E/image-size/large?v=v2&px=999 "image_2024-06-05_105429105.png")![image_2024-06-05_105510083.png](https://community.atlassian.com/t5/image/serverpage/image-id/327956iCDFBCA9567F270DC/image-size/large?v=v2&px=999 "image_2024-06-05_105510083.png")


Answers:
author: _REDACTED_ _REDACTED_
body: Hey, thanks for the reply,  
i've found the issue, i wasn't using the right token.

I was using the API "Secret" and not the "Token", i realised i had to click on that little text mentioning the "token" generation.

Now it's working just fine, but thanks anyway for your help.


author: Rasmus Wulff Jensen
body: Please see this video on how to get the API key and Token: <https://youtu.be/ndLSAD3StH8?si=LcdBtoj7CmeJ6TBz> (the url you describe is not the normal way to do it)


author: David Bakkers
body: Hello [@_REDACTED_ _REDACTED_](/t5/user/viewprofilepage/user-id/5513468)

That Trello REST API request URL path is completely valid and will work perfectly, provided you use a valid Key and Token.

Maybe you left the placeholder left and right brackets `{ } `in the request path, wrapped around the Token, thereby invalidating it?

You just put the Key and Token in directly, like this...

```
https://api.trello.com/1/members/me/boards?key=11d2ff3c23e92d32543137blahblahblah&token=22a658cd2a6b02083ddeeff90cb720f7de68blahblahblah
```

You haven't said *how* you are making the request to the endpoint (IE using what tool / language / library etc.) for your 'project', but if you do that **GET** request directly via a web browser, you'll know straight away if it's a valid request or you have something wrong in your code.

If you plan to become a Programmer / Developer, you need to learn to use API test tools like [Postman](https://www.postman.com/) or similar to test your requests *first*, to isolate problems with the request as opposed to coding mistakes.


Tags: api
my account cannot be invited by trello board admin
Asked by Zhexin Tong:

Our team has a work board that I used to be able to access normally, but recently I suddenly can't get into it anymore. Moreover, the workspace administrator has repeatedly tried to add me as a member, but it has not been successful. Could you please tell me what the problem might be?


Answers:
author: Gaurav Kataria
body: It could be that the Enterprise admin for your company has restricted sharing of boards with people outside their domain and/or users without the Enterprise license (details [here](https://trello.com/guide/enterprise/manage-permissions#workspace-membership-restrictions)). You will need to contact your company's IT team to resolve this.
How do I change from premium to free without losing all my content
Asked by Melissa Viviers:

Hi there,

How do I downgrade from trello premium to free without losing all of my content?


Answers:
author: Caity
body: Hi Melissa. None of your content will be deleted when you downgrade. If you have more than 10 boards open, then your list active boards will be automatically closed, but you can preview the content of closed boards at any time or re-open them if you have fewer than 10 boards open in your free Workspace.
Allow me to sign in to Trello with my personal account.
Asked by Mike Ruhlin:

I have an existing Trello personal account.

I also have a Jira account that I use for work.

On my work computer, I have followed a bookmark to one of my personal Trello boards.

I'm presented with this login screen:

![Screenshot 2024-06-04 at 4.48.43?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327934i7823A67A00EF1438/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 4.48.43?PM.png")

There should be a "use a different account" button on this screen. "Never Mind" takes me back to the trello home screen, and I'm afraid of what details the "Create your account' button is going to share with my company.


Answers:
author: Gaurav Kataria
body: You can be logged into two separate Atlassian accounts at the same time (let's say one account where you use Trello for your personal work and another one where you use Jira for your company work). However, you will need to switch between those accounts when accessing Trello or Jira. See this page <https://support.atlassian.com/atlassian-account/docs/switch-between-multiple-atlassian-accounts/>


Tags: account

login

sso
Why is Automation blank?
Asked by Alexander McClure:

Whenever I open an automation tab (either through the lightning bolt or the sidebar) the screen goes blank, leaving just the board's background.

It's as if (and this is pure speculation from an amateur programmer) all of the elements were deleted, but then no new elements were added. (e.g. forEach(element in page){html.page.element.delete}

I can easily exit it with a button to any other page, but for some reason, only the automation page seems to dislike me.

Screenshot examples are included below, with the address bar included for clarity.

![Screenshot 2024-06-04 14.55.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/327860iDFDA9FE98B1E93C1/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 14.55.44.png")![Screenshot 2024-06-04 14.56.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/327861iB4915208ACA2C772/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 14.56.15.png")


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Alexander McClure](/t5/user/viewprofilepage/user-id/5513133) welcome to the community! I don't get the same result; the modal appears as expected for me. Can you try using a different browser, or an incognito browser? Maybe your cache/cookies need clearing, or it could be a chrome extension that's getting in the way.


Tags: access

auto

automation

browser

bug

butler

chrome

code

website
Charge not showing in billing history
Asked by Rita Daily:

Hello!

I need the receipt for a charge made to my account but it is not showing up in my billing history? Any tips?

Thanks.


Answers:
author: Gaurav Kataria
body: The billing is per workspace, and you may have multiple workspaces. Please looking at the billing page of the other workspaces. (you can navigate to your other workspaces by clicking on the workspaces dropdown menu on the top left of Trello)

![Screenshot 2024-06-04 at 2.04.10?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327895i1D581B06C90DC204/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 2.04.10?PM.png")
Good evening, after the free trial from trello , what will happened? Am i automatically billable?
Asked by DAISY Calixtro:

In 9 days may free trial from trello will end. What should I do?


Answers:
author: Caity
body: If you have entered your credit card information, then the trial will automatically convert to a paid subscription, and you'll be billed for the following month unless you cancel on your Workspace billing page.

However, most of the time, free trials are started without any credit card information. If that's the case, it will simply switch back to free after the trial ends.
My Trello board is under the 10 limit and I am still in view only mode?
Asked by Mike Rhodes:

My Trello board is under the 10 limit and I am still in view only mode. Also the Admin for the board is no longer with the organization/company. Is there a way to remove him and get a new Admin for the board?


Answers:
author: Caity
body: The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the Workspace.

If the admin is no longer with your organization, we have some tips here to help with that situation: <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>
How to delete a recurring card?
Asked by Ben Yeshurun:

It keeps coming back even if I delete it.


Answers:
author: Valerie Knapp
body: Hi [@Ben Yeshurun](/t5/user/viewprofilepage/user-id/5512879) , welcome to the Atlassian Community and thanks for your question.

It sounds like you have an automation or a Power-Up enabled that is doing this. Have you tried something like this - <https://support.atlassian.com/trello/docs/using-the-card-repeater-power-up/> to switch it off?

Please can you check this link and share your feedback?

Cheers
Transfering Custom Field data across boards using Labels
Asked by Matt Juric:

I have a custom field that will be assigned in one board. That card is then linked to another board using labels.

The custom field seems to come across with the card but the data that was entered into the field on the original board does not come across. Do I need to create additional automation to link the data in the cards so they match on both boards?

Thank You


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Matt Juric](/t5/user/viewprofilepage/user-id/5481730) how are you linking the two boards together? Are you just copying the cards manually or using Butler to copy them automatically?   

If I copy a card from one board to another, the custom field and the value follow through with the card. This is what I'm doing:  

Board A and board B have a custom field called "Name" which is a text field (note: you would get the same result if Board B did not have the custom field).  

1. Create card on board A  
2. Input "Hannah" into the custom field "Name"  
3. Copy card to board B  

Result: Card is successfully copied to board b and the "Name" custom field is populated with "Hannah" on the copied card.

comments: author: Matt Juric
body: I did not set up the labeling system so I'm not 100% sure how we are doing it.

There is occasionally a note that pops up in the description that says "Card is synchronized with this *Trello Card* by *Unit*o"

No idea if that is Butler or not.

In short we create a card, add a label and the card sync's/Copies to the board that the additional label is added.

So if I had a board "Cats" and "Dogs" and made a card on "Cats" board and added the "Dogs" label to a copy would appear in the same column on the "Dogs" board and they would be sync'd.


author: Hannah Humbert - Simpla Workflows
body: Yep, sounds like you're syncing the boards with Unito. Unito support can help you, or I could try to help here (I do offer Unito consulting alongside Trello). It sounds like you haven't mapped this custom field in your field mappings. Unito doesn't automatically map new fields in your boards, seeing as it's not always the desired behaviour to sync all information. So you'll need to actively tell Unito that you want these fields mapped and the field value to be synced between the two cards.  

Do you have access to the Unito settings? Or can you ask the person who set it up to look at the field mappings?   

More info here: <https://guide.unito.io/how-to-map-fields>


author: Matt Juric
body: I'll dig into this further and see what I can find out. Thank you for your help
Where is support?! I have to go over mountains and still NO LUCK!
Asked by Tina King:

I have not used my Trello board for a Few years and just noticed a $127 bill charged to my card. I cancelled all these things years ago...GIVE ME AN EMAIL or NUMBER TO CALL PLEASE!


Answers:
author: Vronik
body: Hi

Contact Trello support

<https://trello.com/en/contact#/>
Can we pay only for the "added to ten" users ?
Asked by Jean-David Isoz:

Hi,

we are a small group of 13 people organizing a run event.

My question is easy : is it possible to have a paying plan only for the 3 excess users ?

Thanks for answering.

Best regards.

Jean-David


Answers:
author: Caity
body: No, all users are taken into account when the bill is calculated, not just those added beyond the 10 collaborator limit for free Workspaces.

However, that doesn't mean that all users have to be paid for as part of that bill. That depends on these criteria:

1. Members of the Workspace itself are always billable
2. Guests of the Workspace are billable if they are members of more than one board. If the guest is only on one board, they're free.

We have some more info on how this works here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

comments: author: Jean-David Isoz
body: Hi Caity,

thanks for this quick answer. I will check what is the best way to do it...

Access to just one board is not very helpfull for the collaboration.

Best regards,

Jean-David


Tags: fees

freeplan

plan
transferring workspaces
Asked by Sandra:

how do i transfer workspaces from my trello private gmail to our new trello organisation account? Im on a free trial for premium for both accounts now, thanks a lot !


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/moving-your-workspace/>

<https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>

if my answer helped you,   
please mark it as accepted so that others looking for similar issues can more easily find it.


Tags: bitbucket

bitbucket-cloud

cloud
Check File Download Member
Asked by hyesunjin:

hi,

Can you check which member downloaded the file on the card?  
If so, where can I check it?


Answers:
author: Lara
body: Hi [@hyesunjin](/t5/user/viewprofilepage/user-id/5455961),

Thank you for the details about your use case!

While this exact functionality isn't currently available in Trello, I have gone ahead and created a new feature suggestion for you with our product team which you can access here: <https://jira.atlassian.com/browse/TRELLO-414>

I have also added this ticket as an internal comment to this report so that way our engineering team can reference to it and also use it to help align priority. I would also recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of [New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara  
The Trello Team
Automation on web and mobile Issues
Asked by Marquin Mercullo:

Hi Good day  

I have been encountering this from time to time. I lost some automation buttons in my mobile app but it is all available in the web base trello.

The mobile app is up to date.   

Can you advice what is the problem and how to resolve it.   

Thank you.


Answers:
author: Lara
body: Hi Marquin,

Thanks for reaching out!

Can you please uninstall and reinstall the Trello iOS app and see if that changes anything?

Do the buttons appear and then disappear, or do they not appear at all?

Lara  
The Trello Team
Payment
Asked by Bond Digital Agency:

Why trello support doesn't answer back? last weekI asked them about the fees, I paid for premium and then downgraded for standard, when i did that they told me they will charge me on the 10th of June. Why Do i need to pay twice??


Answers:
author: Alex W
body: Hi [@Bond Digital Agency](/t5/user/viewprofilepage/user-id/5512533) - welcome to the Community.

I cannot see any tickets raised with our team with the email you used to raise this question.

If you have a subscription, you are welcome to raise a ticket at <https://trello.com/contact> while logged into the account that you started your subscription with.
Delete users from board
Asked by Tabea Schweiger:

I am the admin of a board in Trello. We are using the free version that allows 10 members.

I want to delete a member as she is no longer an employee. I do so in the Members- section. I see that she is removed from my board, but I cannnot remove him from the workspace completely. How can I do so?


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>

<https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/>

if my answer helped you,   
please mark it as accepted so that others looking for similar issues can more easily find it.
Moving a card to another list based on a future date
Asked by Anna Williamson:

Hi there,

I'm looking to create a new rule/automation.

I've got a**Today** list. All the cards on this list have a due date of today.

Sometimes, if I don't get around to a task and I want to move it along a few days maybe to like next week or something.

When I manually update the date, I want it to move to another list automatically but I can't figure it out?!

I should say that I don't use times only dates, which might be causing the issue when I try to do "more than one day" for instance.

Please can you help?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Anna Williamson](/t5/user/viewprofilepage/user-id/4916129) If you want to have lists:  

Today  
Tomorrow  
This Week  
Next Week  

```
when a due date less than 1 days from now is set on a card, move the card to the top of list "Today"
```

<br />

```
when a due date between 0 and 1 days from now is set on a card not due today, move the card to the top of list "Tomorrow"
```

<br />

```
when a due date in this week is set on a card not due today not due tomorrow, move the card to the top of list "This Week"
```

```
when a due date in next week is set on a card, move the card to the top of the list "Next Week"
```

<br />

I would also suggest setting up due date commands so that cards move between the lists automatically based on their due date (e.g. *when a card is due today, it moves to the "Today" list* ).   

<br />

What about for cards due after next week? You could do a couple of different things:  

1. Create a card button that when triggered, it sets the due date for 2 weeks from now and puts in the "Later" list.  
2. Create a rule that moves cards to the "Later" list when the due date is more than x number of days from now  

<br />

<br />

<br />

comments: author: Anna Williamson
body: Thanks so much this worked a treat!


author: Hannah Humbert - Simpla Workflows
body: You're welcome! If you feel like the question was answered, feel free to hit "Accept Answer" ?
Inject Trello Automation variable into HTTP payload
Asked by Quoc-Hung Hoang:

I want to leverage Trello Automation to create a pull request on my Bitbucket repo via Bitbucket Rest API.

Given a Trello card which has a number and a name. In Automation, we have corresponding variables: {cardnumber} and {cardname}

I created a rule like this:

post to url:
> <https://api.bitbucket.org/2.0/repositories/plb-alana/alana/pullrequests>

payload (represented as JSON object):
> {\\n "title": {cardname},\\n "source": {\\n "branch": {\\n "name": "feature/"{cardnumber}"/"{cardname}\\n }\\n },\\n "destination": {\\n "branch": {\\n "name": "staging"\\n }\\n }\\n}

But looks like the Automation didn't substitute my variables into actual values.

Can I confirm automation variables are working in such use case ?


Answers:
author: milynnus
body: [@Quoc-Hung Hoang](/t5/user/viewprofilepage/user-id/5508317)   
I will not speak to the specific of your payload. It should not have all \\n or / etc just text.

comments: author: Dreamsuite Mike
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) is correct about not needing the \\n

It should have the format:

```
{"name1":"value1","name2":"value2"}
```

or

```
{"name1": {"nestedname1" :"nestedvalue1"},"name2": {"nestedname2" :"nestedvalue2"}}
```

Regarding variables, they do seem to be hit and miss.

If you find {cardname}, {cardnumber} dont work, try {triggercardname}, {triggercardnumber}