youngmon/atlassian-qna huggingface dataset:
How to Confluence as ISMS for ISO 27001
Asked by Simon Sahli:

Hi Atlassian community,  

we are currently in audits for getting certified for **ISO 27001 with Confluence as our ISMS** .  
We therefore need to make Confluence ISO ready based on the feedback we have gotten from the auditor. The main feedback was that every newly published version should have a comment, which is currently not possible due to ([\[CONFCLOUD-6373\] Option for making page-publish/edit comments mandatory - Create and track feature requests for Atlassian products.)](https://jira.atlassian.com/browse/CONFCLOUD-6373)  

We are looking into the following app that seems promising: [Workflows for Confluence - Document Management \& Approvals \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1222276/workflows-for-confluence-document-management-approvals?hosting=cloud&tab=overview)

I however still wanted to ask some questions the community that are or were in the same situation to use Confluence as their ISMS for ISO 27001.  

What kind of changes have you done in Confluence to get ISO 27001 ready (structure, content and technical)?  
Which kind of Confluence built-in functionality do you use?  
What kind of Marketplace apps have you added for this use-case?  

I also need to mention that we are having Confluence Standard, which could potentially limit on what we can do, but even if you are using Premium functionality then this is good to know.  

Thanks in advance for any kind of response!  

Cheers  
Simon


Answers:
author: Aron Gombas _Midori_
body: As fo recommended apps, to implement a continuous process that runs in the background, and categorize your pages to custom statuses using flexible conditions, the [Better Content Archiving](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=cloud&tab=overview) is super-useful.

It focuses on workflows, not on manual ones, but automated ones. It offers reports, notifications and automations for the different statuses.

Learn more about [its feature set](https://midori-global.com/products/better-content-archiving-for-confluence/cloud/), it may be an option to consider!


Tags: cloud

confluence-cloud

isms

iso
Can you add a free text column to a page properties report?
Asked by maggie_meawad:

I'm looking to track milestone dates across a number of process stages for each confluence page. For example![image.png](/t5/image/serverpage/image-id/340425iE03A70432CEFEAE1/image-size/large?v=v2&px=999 "image.png")

I need to maintain the due date at both the individual Area confluence page, and again replicated in the summary page with the table above.

I can use page properties report to do most of this, but the section I'm struggling with is the free text comments. Is there any way to be able to capture free text comments against the summary page?


Answers:
author: Stiltsoft support
body: Hi [@maggie_meawad](/t5/user/viewprofilepage/user-id/4092690) ,

We can suggest trying the app that we develop - [Table Filter, Charts \& Spreadsheets for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111).

Then you may use the Table Transformer macro to add manual comments to the Page Properties Report. Please check the second part of [this Community thread](https://community.atlassian.com/t5/Confluence-questions/Can-I-dynamically-populate-the-fields-of-a-table-based-on-values/qaq-p/1505810) where we show how to do the same thing with the Jira Issues macro.

In your case the unique column to look up your tables will be the 'Areas' or 'Page Title' column.

And the second option may be to use the [Spreadsheet from Table](https://docs.stiltsoft.com/tfac/cloud/spreadsheet-from-table-152142229.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro.

You just wrap your Page Properties Report in the Spreadsheet from Table macro, and your report is turned into an Excel-like sheet. So, you will be able to use extra columns for comments, formulas, and so on.

If you are not familiar with the app, please book a [live demo](https://calendly.com/tablefilter/live-demo?month=2024-08) from the team. We'll show you the key points and discuss your use cases.


Tags: cloud

confluence-cloud

filter

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer
Can you give someone Edit rights on a specific page within a Space,
Asked by Eric Roetenberg:

Hi,

Can you give someone Edit rights on a specific page within a Space, without them also having Edit rights on the overall Space in confluence.

Grtz. Eric


Answers:
author: Michel Neeser
body: Hi [@Eric Roetenberg](/t5/user/viewprofilepage/user-id/2099628)

To add to the answer of [@John Funk](/t5/user/viewprofilepage/user-id/7148): The only way to do this is to give the user edit space permissions (as already said) and then manually limit the edit permission of all other pages except the one you want to be editable.

However, a better solution is probably to move your page to a new space where you can control access on space level only.

Hope this helps!


author: John Funk
body: Hi Eric,

Users must have edit space permissions to edit pages within that space.


Tags: cloud

confluence-cloud
Suppress mails during site import
Asked by Andreas Pampel:

Hi,

I want to import a site ("Bereich" into a new confluence instance.

I want to suppress any mails that might be sent during import - regardless of reasons for sending mails (author, mentioned users, watching users or whatever). Sending mails would be a data breach (GDPR).

In the confluence settings in "general configuration" I chenged "email notification" to false.

Can anyone confirm that this is sufficient? if not: what is your advice?

Thank you for the feedback.


Answers:
author: Sam Bartolome
body: Hi [@Andreas Pampel](/t5/user/viewprofilepage/user-id/5562148)

Welcome to the Atlassian Community.

You can disable it via the **Administration\>Configuration\>General Configuration**. Uncheck the box Email/Push notifications

[Disable email notifications](https://confluence.atlassian.com/migrationkb/disable-email-notification-on-confluence-cloud-1283363628.html)


Tags: cloud

confluence-cloud
Checklist - collapseable
Asked by Jason Hammond:

Is there any way to create a checklist that I can collapse certain major areas, like below. and choose to expand all\\collapse all?

example:

* Cloud:
  * item
  * item
  * item
* on-prem
  * item
  * item
  * item


Answers:
author: Barbara Szczesniak
body: [@Jason Hammond](/t5/user/viewprofilepage/user-id/1143323) According to this recent article (<https://community.atlassian.com/t5/Confluence-articles/Content-nesting-enhancements-in-Confluence-Cloud/ba-p/2629303>), you can put a list inside an expand.

You cannot apparently put an expand inside another expand. I just tried it, and the 2nd expand is added below (outside of) the 1st expand.

You may want to add your comments/needs/feedback on the linked post.


Tags: cloud

confluence-cloud
Developing an autopopulating BOM
Asked by David Pham:

Hello! First post here!

I want to create a BOM/Table on Confluence that automatically populates fields based off a JIRA ticket Details section.

Ideally we would have columns for:

* PN pulled from Details section
* Name of the part pulled "Summary' section
* Status of the ticket based off the flowchart
* Last comment

Each row would be a different PN

All of this would be pulled from a Labels we assigned to each Jira ticket.

Any idea on how to do this?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@David Pham](/t5/user/viewprofilepage/user-id/5562220)

I'd write a script, probably in python, that pulls these from Jira via the REST API, formats them for the table, and then updates the confluence page. The comments part will need some massaging in the script

Are you on Server or Cloud?

Here are some cloud links to the API docs.

<https://developer.atlassian.com/cloud/jira/platform/rest/v2/intro/#about>

<https://developer.atlassian.com/cloud/confluence/rest/v2/intro/#auth>


Tags: confluence-unknown-hosting-type

jira

unknown-hosting-type
Not able to connect through okta sso
Asked by Abisola Egberongbe:

I am unable to connect to Jira via Okta SSO. The database was configured correctly, all the config files reviewed and validated with no mistake. Jira instance rebooted several times, service confirmed to be up and running, Tomcat upgraded and working.

Please advise on the resolution of this issue.


Answers:
author: Vicknesh Shanmugam
body: Hi Abisola.

It seems like you are attempting to configure Okta with On prem. Correct me if I'm mistaken about this.

1. Can you share whether you have attempted to setup Okta using using Okta's own Okta's authentication: <https://saml-doc.okta.com/Provisioning_Docs/Okta_Jira_Authenticator_Configuration_Guide.html#moreconfig> or using the built in SAML feature in Jira: <https://confluence.atlassian.com/jirakb/how-to-configure-jira-software-data-center-for-saml-2-0-sso-with-okta-1005783953.html#HowtoconfigureJiraSoftwareDataCenterforSAML2.0SSOwithOkta-CompletetheOktaApplicationConfiguration>?

2. What happens when you attempted to login with SSO?

3. Do you see any error in the log when you attempted to login through SSO?

Vicknesh \[ServiceRocket\]

comments: author: Abisola Egberongbe
body: 1. We used the built in SAML feature in Jira: <https://confluence.atlassian.com/jirakb/how-to-configure-jira-software-data-center-for-saml-2-0-sso-with-okta-1005783953.html#HowtoconfigureJiraSoftwareDataCenterforSAML2.0SSOwithOkta-CompletetheOktaApplicationConfiguration>? but when we test sso it fails.

2. \& 3. when we login with sso using Chrome browser we get a 'ERR_CONNECTION_REFUSED' This site cant be reached


author: Vicknesh Shanmugam
body: Hi Abisola.

Can you remove sensitive data from your Okta configuration and share screenshot of your Okta configuration from your Jira \& Okta? Also, please check the logs and share any error that's relevant to Okta when you attempted to test the connection. The information from the log could help you to identify the cause of the failure.

Vicknesh \[ServiceRocket\]


Tags: cloud

confluence-cloud
Restore Space Home Page
Asked by Elliot Kamper:

My SME for Confluence informs me that it is impossible to recover a *Space* home page if it is deleted or revert to prior versions. I suspect this might not be correct and want to confirm with the community. Is it possible to restore lost home page content?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Elliot Kamper](/t5/user/viewprofilepage/user-id/5562208)

It is possible to recover if it was reverted. The version you reverted from isn't deleted it's still there and you can revert to it, just like you may have reverted to a previous version.

Now for a deletion, it might be possible if the deleted page is in the space trash. But from the history page, you can not recover from a deleted revision.

If you do need to recover from a deletion and it's not in the trash, you need to look at backups and recover from there.


Tags: cloud

confluence-cloud
How to use Smart Links for Looker Studio content?
Asked by Daniel R:

Hi,

I have not been able to present a Looker Studio dashboard in Confluence using the new smart link feature. Is there a way that I can share Looker Dashboards with my team in a confluence page?

Daniel R


Answers:
author: Kristian Klima
body: Hi [@Daniel R](/t5/user/viewprofilepage/user-id/5562167) and welcome to the community

It should be possible either via a smart link or an iframe macro, providing that your Confluence users have the permission to see the Looker dashboard.

From experience, your mileage may vary depending on the embedded tool.

* it may not work at all
* it may require users to log in to Looker thru the Confluence page...
* it may work smoothly - if you use the same SSO for your Atlassian Cloud org and your Looker site.

Just give it a try


Tags: cloud

confluence-cloud
In an automation, if you are trying to compare text with special characters.
Asked by Kent Pirlo:

In an automation, if you are trying to compare text with special characters.

For example:  
IF {{page.parent.url}} contains   
/wiki/spaces/\~5fdbb67334847e006942429e/pages/430440540/Sample+Pages  

it is not matching the rule.  

even trying Sample+Pages still does not match.   

If i just use like 430440540 it matches and works.   

How do i get it to match with slashes and/or plus, etc.


Answers:
author: Barbara Szczesniak
body: [@Kent Pirlo](/t5/user/viewprofilepage/user-id/5288641) I believe I've seen something similar to your situation recently.

You might want to:

* search in the Questions area for similar questions
* review this post and watch the video recording: [? Earn the 'Automate All the Things' community ku... - Atlassian Community](https://community.atlassian.com/t5/Confluence-articles/Earn-the-Automate-All-the-Things-community-kudos-badge/ba-p/2723994)
* sign up for this ACE event on August 14: <https://ace.atlassian.com/events/details/atlassian-live-learning-presents-lets-build-your-confluence-automations-together/> There was also a post to submit suggestions for what you want them to build in the session: <https://community.atlassian.com/t5/Confluence-articles/Let-s-Build-Your-Confluence-Automations-Together/ba-p/2770519>


author: Aron Gombas _Midori_
body: [@Kent Pirlo](/t5/user/viewprofilepage/user-id/5288641) First test if "Sample" matches. It probably will. Also test "Pages", which probably will, too.

If so, then it is very-very likely that the problem is with the "+" character and that must be escaped somehow.

I'd primarily try escaping that with '\\', lile "Sample\\+Pages".

comments: author: Kent Pirlo
body: Thanks! yeah i tried escaping with \\ and didn't work for me. I also tried using like %2B in place of the plus sign, but that did not work either..


author: Aron Gombas _Midori_
body: How about just "Sample Pages"?

The '+' is the URL-encoded form of the space character. Who knows, maybe the URL is decoded before the comparison? May worth a try...


author: Aron Gombas _Midori_
body: BTW can you show me the comparator component you are using?


author: Kent Pirlo
body: The idea is that when a page is moved under another specific page, it gets tagged.   
So to be safe it is the correct page, i would most likely put the full url not just Sample+Pages..   

![Screenshot 2024-08-09 085228.png](https://community.atlassian.com/t5/image/serverpage/image-id/340989i3D1FC867B130D515/image-size/large?v=v2&px=999 "Screenshot 2024-08-09 085228.png")


Tags: cloud

cloud-automation

confluence-cloud
Knowledge Articles
Asked by Bree Skinner:

How can I align text so that it wraps properly? I find this especially cumbersome when I have bullets.


Answers:
author: Barbara Szczesniak
body: [@Bree Skinner](/t5/user/viewprofilepage/user-id/5562121) When you say that your text is not aligning properly with bullets, do you mean that it is wrapping on the next line under the bullet character, rather than under the indented text of the first line? If you are using the list feature in the editor, this should not be an issue.

Or do you want a subsequent paragraph that follows the bulleted paragraph to be indented under the text of the bullet? You would need to use a soft return at the end of the bullet paragraph to align the text properly (I know; this goes against the grain for me also.)

Perhaps you can include a screenshot showing what you are experiencing/trying to fix (redact any proprietary info).


author: Shawn Doyle - ReleaseTEAM
body: Here is an article that may help

<https://support.atlassian.com/confluence-cloud/docs/add-formatting-to-your-page/>

However, I tend to have to use trial and error to get pages to format the way I'd like them. I often forget what worked on one page when I try the same to another. It's more an art form than a science.


Tags: cloud

confluence-cloud
How to increase Number of tasks per page for task report macro, and Paginate option is not visible.
Asked by SatyaVeeraVenkataNooka Bhargavi Mondi:

How to increase Number of tasks per page for task report macro, and Paginate option is not visible in my current confluence version 8.5.11

Please provide how to fix this issue


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Scroll down on the left side of the Task Report Settings. "Number of Tasks per Page" is toward the bottom.


Tags: confluence-data-center

data-center
Why am I being charged for International Transaction Fees
Asked by Stacy Kania:

Periodically I am charged for International Transaction Fees. We do collaborate with team members in India so I can somewhat understand this. However the billing statements that I access online are not reflecting these charges, yet I am seeing them on my credit card.


Answers:
author: Anastasia Semenko
body: Hello everyone,

thanks for your question.

The credit card charges for your Atlassian subscriptions most likely originate from a foreign bank - for example, for all European customers, all charges originate from Atlassian B.V., Amsterdam, Netherlands.

The amount that we charge your credit card for is the subscription price as listed on [www.atlassian.com](http://www.atlassian.com) (plus sales taxes if applicable).

The international transaction fee charge in addition to your transaction price originates from your credit card issuer. You might want to contact your credit card issuer to inquire what is the percentage/fixed fee for international transactions. At Atlassian, we do not define or charge the international transaction fee.

I hope this helps. Please let us know if anything

Thanks,

Anastasia


author: Matthew Salzer
body: Same thing happened to me - saw it on my credit card statement after my JIRA subscription payment. [This article](https://www.creditcards.com/credit-card-news/visa-international-service-assessment-fee-1267.php) helped explain it - it has to do with foreign banks being used in the transaction process.


author: Nic Brough -Adaptavist-
body: I think you need to explain what this has to do with Atlassian applications?


Tags: account

billing
Convert reputation points to swag
Asked by Vasiliy Zverev:

Is it still possible to convert reputation points to Atlassian swag?

Can not find any information for my account here: <https://atlassian-swag.mybrightsites.com/account/dashboard>


Answers:
author: noamdah
body: Earn exclusive Atlassian Answers swag!

By participating in our community and earning reputation points, you can unlock exclusive merchandise from the Atlassian Swag store. To redeem items you've earned:

1. Click the **Redeem** button to reveal your unique coupon code.
2. Click the **Visit Store** link and add an item to your cart.
3. When checking out, apply your unique coupon code to your order and you won't be charged for the order.

Contact [jclark@atlassian.com](mailto:jclark@atlassian.com) if you have any problems with this automated process, or if the size of clothing you want is out of stock.

Check out this [link](https://answers.atlassian.com/rewards/view).

comments: author: Vasiliy Zverev
body: Thank you!


Tags: account

community

swag
Problem to deactivate a user
Asked by Frederic Cazaban:

*This question is in reference to Atlassian Documentation: [Create, edit, or remove a user](https://confluence.atlassian.com/pages/viewpage.action?pageId=802592327)*

I don't manage to deactivate a user. After selecting "User Management" and "clicking Edit", when I try to clear the active checkbox, I get an error message "Invalid full name specified". Any idea ?


Answers:
author: Frederic Cazaban
body: Actually the Activate checkbox is not there because LDAP directory is used. See problem <https://confluence.atlassian.com/jirakb/unable-to-deactivate-users-using-deactivate-feature-in-jira-295309946.html>

Workaround :

* Use JIRA internal directory instead of LDAP server when creating users
* If LDAP server is used, remove the user to be deactivated from the lira-users group (this will prevent from loggin and will not be in the licence count)
* Select "User Activity", then click on "Deactivate" in the column operations


Tags: account

deactivate

jira

server

user
Where do you go to "Select avatar > Settings from the menu bar"
Asked by Joshua Smith:

*This question is in reference to Atlassian Documentation: [Plans and billing](https://confluence.atlassian.com/pages/viewpage.action?pageId=224395568)*

I'm having a terrible time figuring out how to upgrade my account. I'm in the position of saying "Please take my money!" but I have no idea how to actually upgrade my account.


Answers:
author: noamdah
body: Login to this [link](https://my.atlassian.com)with your Atlassian account.

Check out this [link](https://www.atlassian.com/licensing/purchase-licensing/howtopay/english)and this [link](https://www.atlassian.com/licensing/cloud/ordering)for payment process.

Atlassian licensing support [link](https://getsupport.atlassian.com/servicedesk/customer/portal/2).

comments: author: Joshua Smith
body: Although that doesn't explain what the documentation is talking about, it did make it so I could get to the correct place to upgrade my accounts. Thank you.


Tags: bitbucket

bitbucket-cloud

licence
License Document
Asked by Berthold Neldner:

Our costumer ist wondering, if there is some kind of License Document, which is valid for the Maintenance period, after purchasing the License?

If not... is there a possibility to get such a thing?

Thanks for answering and best regards

Berthold


Answers:
author: Nic Brough -Adaptavist-
body: I'm not sure what your customer is looking for when you say "licence document", but I'd start with <https://www.atlassian.com/legal/customer-agreement>

There's a whole load of links to other legal stuff to the left on that page too, as I'm not sure that's quite what they're looking for.

comments: author: Berthold Neldner
body: Hi Nic,

Some kind of proove, that they are owning the license. :smile:


author: Nic Brough -Adaptavist-
body: The licences are held in your my.Atlassian account, that's the only real evidence. If someone is worried about that going missing, then a screenshot of the list of licences would be all you really need to "prove" you have it.


Tags: account

licence
how can I subscribe to vulerability alerts?
Asked by roy_lyons:

I need to subscribe to vulnerability alerts to a distribution list maintained internally. How can I accomplish this?


Answers:
author: Matt Hart
body: Hi Roy,

When Atlassian publishes a new security advisory, all technical contacts will get an email with a link to the advisory.

You can update your technical contacts using the instructions found here: <https://confluence.atlassian.com/purchasing/how-can-i-change-the-billing-and-technical-contacts-for-my-atlassian-products-432802239.html>

Thanks,

Matt


author: roy_lyons
body: Bump? Hoping for an Atlassian person to answer this one...


Tags: account

security

vulnerability