youngmon/atlassian-qna huggingface dataset:
Attached file redirect to login page and then download
Asked by Luciano:

HI,

for some time, from some desktop app account (windows 10), the files (doc, excel) attached in the cards redirect to the Atlassian login page and then, after logged in, download the files insteed preview them.

How to fix it?

Thanks


Answers:
author: Lara
body: Hi Luciano,

Thanks for reaching out!

We recently made some changes to how attachments are secured, largely to make sure they're kept private. Anytime loading an attachment now, checks are made that the person has the board permission to view that attachment, so generally speaking, a good thing.

The unintended side effect is that it also made some changes to our preview service, so moving forward, only images and videos will be able to be previewed.

Additionally, as you are accessing Trello via the desktop app, you'll be taken to the web browser to authenticate your account.

With all that said, I'll add this ticket on our feedback board for our product team as right now they're aware that previews are no longer available mostly because of a technical limitation. I'm not aware of any plans to change this for the moment but I'll pass the feedback nonetheless!

All the best,

Lara  
The Trello Team
Create Trello Board and Embed in WordPress Page
Asked by Muhammad Usama Zubair:

Hi Experts,  

I have a scenario on my Website where Users enter their Email addresses in a registration form (WPForms) and I want to create a new board with that Email and Display that board on a Page where they can work around making Cards and All.   

Unfortunately, I haven't found any appealing reference which can help me achieve this goal. Please if anyone can guide me?

Thanks


Answers:
author: Iain Dooley
body: [@Muhammad Usama Zubair](/t5/user/viewprofilepage/user-id/4569845) there is a "External Share" powerup that would let you embed a board but it wouldn't be interactive. I don't think there's any way to embed the entire Trello experience inside your app, although Microsoft Teams does do it I think they have actually replicated the UI rather than embedding Trello in an iFrame (or it could be that Trello gave them special permission to embed the UI in an iFrame, which probably is not feasible for your WP install).


Tags: wordpress
Linked cards and new checklists
Asked by Shaun Maloney:

I have a process that when a card is moved into a certain list, it is copied to another board and the cards are linked.

the cards contain a checklist, which appears on the copied card. My question is if on either the original card or copied card if a new checklist is added through the button automation will that checklist appear on the other card.

As I type this, it sounds like I am looking for a mirror (aware of Unito etc) but are there any other ways around this?

Thanks.


Answers:
author: Iain Dooley
body: [@Shaun Maloney](/t5/user/viewprofilepage/user-id/4569808) you could do it via a series of automations, but you'd have to automate the synching of each event individually, there's no "link and synch" feature. So for example you'd have to say "I want to make it so that when I add a checklist on one card, it gets added to the first card linked in the attachments", same for checklist item completions, adding and removing items etc. etc. etc.


author: milynnus
body: [@Shaun Maloney](/t5/user/viewprofilepage/user-id/4569808)

Since the cards are link I think it is achievable.

I have here a video of a 'mirror' lite automation (1 way) that does about the same thing.

<https://www.loom.com/share/68473b47ac6b46abba1602d5fae3da80>

The objective is to be able to replicate changes to all copied cards or cards created from a template. Because it is via automation, you can decide what gets replicate to the other cards.
Butler rule when a checklist item is converted to a card
Asked by Ben Dunn:

Is it possible to trigger an action when a checklist item is converted to card? e.g. prepend the original card's title to the new card's title and assign it the same label?


Answers:
author: Iain Dooley
body: [@Ben Dunn](/t5/user/viewprofilepage/user-id/4569722) one hack for this is to have a label on the parent card and copy labels when you convert the item to a linked card, then have a second rule which triggers when a card is created with that label.

We have a BenkoBot trigger for when a checklist item is converted to a card, your example would look like this:

<https://gist.github.com/iaindooley/79e9b584f91846d442a4d9ad6f2018c2>

You can read more about BenkoBot here:

<http://www.benkobot.com/>

You can use it yourself or we can connect you with developers that can set up your automations for you.


author: milynnus
body: *** ** * ** ***

[@Ben Dunn](/t5/user/viewprofilepage/user-id/4569722)

There is no trigger of the kind you wanted but under Cascade there are 2 actions to convert item(s)to card(s). One of them allows you to rename the item.   
If you can drag(you need to check) an item to a conversion checklist you might be able to achieve what you want.


Tags: butler
Min schema tavla crashar hela tiden, vad g?r jag
Asked by Johan:

Min schema tavla g?r ej att anv?nda p? telefonen, den crashar hela tiden ;/

har rensat minnet flrs?kt med allt


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hej [@Johan](/t5/user/viewprofilepage/user-id/4155694) ?

Jag ?r ledsen att h?ra att Trello-appen har kraschat, p? grund av problemets omfattning skulle jag rekommendera att du kontaktar Trello Support direkt n?r du upplever detta. De kommer att kunna ta en titt p? backend och f?rst? om en uppdatering av appen kr?vs.

Du kan samla in en supportbiljett h?r \>\> <https://trello.com/en-GB/contact>

Jag hoppas att detta hj?lper men om du har n?gra andra fr?gor ?r det bara att fr?ga ?

Med v?nliga h?lsningar,

Laura
Some keyboard shortcuts not working on non-english keyboards
Asked by Jonas Emdal:

It would be nice if the keyboard shortcut could work on international keyboards as well. I'm using a scandinavian keyboard which has some of the special characters moved around a bit compared to english layout. Seems like the symbols that need AltGr modifier are not working.

I.E search, hotkey "/" works, even though "/" is "Shift+7" on scandinavian keyboards. But opening the drawer "\[" is "AltGr+8" does not work.

An effort to rectify this would be greatly appreciated.


Answers:
author: Alex W
body: Hi Jonas, thanks for raising this! We're doing some investigation now on this. Can you confirm the exact keyboard you're using, is it Icelandic QWERTY? <https://en.wikipedia.org/wiki/Icelandic_keyboard_layout>


Tags: bug

keyboard-shortcut
Email to board question
Asked by Jorge Welch:

guys - quick question. Im confused wit the email to board feature. It catches all my incoming mails and I would only need to filter my teams only ( no newsletters etc ). Is it doable? if not, how do I eliminate this feature ? Thanks!


Answers:
author: ?i?dem B?y?ka?ik
body: Hello [@Jorge Welch](/t5/user/viewprofilepage/user-id/4356460)

Have you tried the [Hipporello Service Desk](https://www.hipporello.com/) power-up? Hipporello creates Trello cards for every received email. You can define an email-to-board address, and then forward your emails to the email address created by Hipporello to push every email message into a Trello card. This way you'll have cards for your forwarded emails only.  

You can also configure custom outgoing email settings. For details on how to do these, see our [support page](https://www.hipporello.com/support/faq/).


author: Hannah Humbert - Simpla Workflows
body: No, it wouldn't send all emails to your Trello board. The way it works is you take the unique email address of the board, and then forward/cc that address in certain emails. You can also set up forwarding rules to make things easier. It's outlined in a bit more detail here <https://help.trello.com/article/809-creating-cards-by-email>
Activity
Asked by Tammey Mai:

At the bottom after my checklist,.. I used to have an actiivity area that I can type in notes of what actions i have taken. I do not see that area anymore


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hey [@Tammey Mai](/t5/user/viewprofilepage/user-id/4569245) are you referencing comments? So this part here:  

![card comments.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/161657i40DE780F26A0CA75/image-dimensions/421x216?v=v2 "card comments.PNG")  

If you don't see that, the comments may have been disabled.   

![commenting permissions.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/161658i2E7BAEC91840A8B3/image-dimensions/260x562?v=v2 "commenting permissions.PNG")  

<br />
Short cut/command for underlining
Asked by Sherri Eaton:

What is the short cut or command for underlining text in the comment areas on Trello?


Answers:
author: Hannah Humbert - Simpla Workflows
body: No native formatting option to underline text, but some workarounds:  

1. Use an empty link. Checkout this \[workaround for underlines\](https://) in Trello. This is basically a link with an empty reference.  

2. Search for chrome extensions that offer rich text formatting - there are a few out there


author: carolyn french
body: Hi Sherri,

I couldn't find that markdown here either, so I don't think it's possible. Maybe someone else has figured out a way.

<https://help.trello.com/article/821-using-markdown-in-trello>

Carolyn
Epic Cards by Screenful (Power-up) not available to authorize by other uses
Asked by David Rowland:

I enabled the **Epic Cards by Screenful** on a board but the other users on the board are not given the option to authorize it. It's the only power-up that I have enabled on the board or even in the workspace.

All of the users are guests to the board, do they need to be members of the workspace? If they do, it's confusing because it says the subscription page says free users have access to unlimited powerups.

Any help would be greatly appreciated.


Answers:
author: Alex W
body: Hey David, if you've been able to authorise the power-up, I think the issue may lie on the power-ups side. If no one from the Screenful team answers your question on Community, can you contact them at support@screenful.com?

I don't think the fact that your users are board guests should be an issue. That being said, I did test it, and it seems like the power-up itself is not letting board guests use it. For context, I enabled the power-up on one of my boards, added a test account as a board guest, then got this when trying to access the power-up from the guest's account:

![Screen Shot 2021-09-24 at 11.23.35 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/161884iF8B6A889E7DBBC74/image-size/large?v=v2&px=999 "Screen Shot 2021-09-24 at 11.23.35 am.png")

The 'suggested solutions' link goes to <https://screenful.com/epics-for-trello/#block-b5fb240026979d503132>

I definitely recommend going to Screenful to see why this is. By 'team', I'm assuming they mean workspace and haven't updated their prompts, so if you can, can you try adding your guests to the workspace and see if they can access the power-up after that?
Guest on one board + Observer on another board = Billable multi-board Guest?
Asked by Tami Liss:

If someone is invited as a ++**Guest**++ **on one board** (for editing access), and set as an ++**Observer**++ **on another board** , are they then considered a **billable ++multi-board Guest++?**(Even though they're technically only a "Guest" on one board and "Observer" status is supposed to be free?)

Also, if someone is merely an **++Observer++ on multiple boards**, I assume they wouldn't be considered billable because "Observers" aren't billable. But I want to confirm that they aren't considered "multi-board Guests".


Answers:
author: Michael Pryor
body: Yes.

Observers are billable. The permissions status of what the user can do currently doesn't have any affect on whether they are billable or not.

(A guest is just a member of the board that isn't a member of the workspace. So a Guest can be set to be an Observer, like any other member of the board. The Observer status just determines what they can DO on the board).

comments: author: Tami Liss
body: Ah, thank you for the clarification!

<br />

I do find it a bit odd that Observers are billed the same as Guests, since the purpose of upgrading is access to increased features, which Observers wouldn't be able to use. I mean, the Workspace is benefitting from the option of an added Observer role, but the observer themselves is costing the same as an active editing member to simply see a board. The External Share power-up is useful in this case, it's definitely an instance where Free Trello is almost a better choice because you can add guests to multiple boards without being charged.


author: Michael Pryor
body: I understand the point but I don't think it's a fair comparison. All users you add to boards when you use free Trello are free. It's not that "guests are free" or "observers are free" - it's that we don't charge for anyone in free Trello.   

But it doesn't have to be an either/or issue since subscriptions are based on Workspaces. Just make a Workspace that doesn't have a subscription (and won't have paid features) and use that for your boards for people that you don't want to pay for. Use the paid workspace for people you want to pay for.


Tags: guest

permission
Move all cards from one list to another board
Asked by Mathieu BESSELIEVRE:

Hello, since I began using the new side bar, I can't manage to move cards from one list to another board. The list menu only allows me to move cards to a list of the same board. Can someone help ?


Answers:
author: Michael Pryor
body: You can just move the whole list I think (and then make a new list in its place).

comments: author: Iain Dooley
body: [@Mathieu BESSELIEVRE](/t5/user/viewprofilepage/user-id/4568852) [@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) yep I can't see any change in move behaviour. You could never move all cards from a list on one board to another board, you can move all cards between lists on a board and then move lists between boards.
Custom Fields Removal and Comments
Asked by Maria Chaparro:

Good morning,

I have a couple of questions regarding my specific board:

1: Custom fields on a board - I have created custom fields and it has allowed me to remove every field I have wanted to change except one (Artwork Incl.). I am not certain why this is happening and need assistance in removing it.

<https://trello.com/c/gU11Jl8e>

2: Comments - Every time we make changes to the custom field or add any new info on the custom field it reflects on the comments section, making the board busier than it should be. Is there any way that the comments will not reflect on the particular card?

3: Notifications - Is there any way to reduce the amount of notifications team members receive when someone else has made changes to the card?

Thanks,

Maria


Answers:
author: Alex W
body: Hey Maria,

Let's go through each of your questions.

1. This sounds like one support can help with. Can you raise a ticket at <https://trello.com/contact>? That way, we can look at your account and see what the issue is. Can you also provide the URL of the board you're having issues with when you do this?
2. It sounds like you are showing all activity on your card, not just comments. If you press Hide Details on the card, it'll show just comments, not activity. If you want to hide comments, then you can turn off the comments permissions for the board
3. Users will get notifications about changes to a card if they're watching a card. You can learn how to finetune your notifications at <https://help.trello.com/article/793-receiving-trello-notifications>

comments: author: Iain Dooley
body: [@Maria Chaparro](/t5/user/viewprofilepage/user-id/4568750) in addition to the answers provided by [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) above I have a product called BenkoBoard that is not only designed to integrate with Gmail but also to improve the Trello notification experience.

Because members automatically watch cards they're added to (and, by default, when they add a comment to a card) the volume of notifications can be quite extreme in the default setup.

BenkoBoard will unwatch any card a member is added to, so they only get notified about being added to a card and mentioned in a comment. Any additional notifications that are required can be added on a case-by-case basis through automation.

The added cards and comment mentions create notification card in their BenkoBoard inbox list so they have a central spot for all their notifications across all boards.

Additionally I usually recommend that people uncheck the "watch this card" checkbox at the bottom of the comment box when they add comments (you only have to do this once).

Even though the Gmail integration bit of BenkoBoard is optional (ie. you don't have to import your emails) the signup is currently via Google so it's Gmail only right now:

<http://www.benkoboard.com/>
Migration fails with "Cloud site already has this space"
Asked by Kilian Hann:

The Cloud migration fails at about 80% with the error "Cloud site already has this space" although the space does not exist on the cloud side (anymore).

During a previous migration atempt it has been created but deleted afterwards.

Any ideas on how to delte it completely if there are any traces left?


Answers:
author: Max Foerster - K15t
body: Hi [@Kilian Hann](/t5/user/viewprofilepage/user-id/1463)

are you 100% sure that there's no space existing? Did you check in the administration of your instance **Settings - Space Permissions?** There you also can restore the permissions in case you have no access to the space (and therefore cannot see it in the Space Directory).

Best, Max

comments: author: Kilian Hann
body: Yes, you are right, in '**Settings - Space permissions**' the old space still exists. How can I get rid of it?

it's empty anyways..


author: Max Foerster - K15t
body: Did you try to delete it again from the space settings?


author: Kilian Hann
body: Yes, I also tried using the direct link as suggested [in Resolution 1](https://confluence.atlassian.com/confkb/after-a-failed-space-import-it-s-not-possible-to-re-import-because-of-leftover-space-data-217743668.html with no success)

It remains visible in the space permissions. Do I need to re-index or something?


author: Max Foerster - K15t
body: There's no re-indexing on Cloud, and if the space still exists after you tried to delete it multiple times, I think you should reach out to Atlassian support. There's not much you can do "wrong" on your end. Either delete or archive the space. If it persists after deleting it, that's wrong... ?

Best, Max


author: Kilian Hann
body: Thanks for your help max, I reached out to support


author: Max Foerster - K15t
body: You're welcome. I wish I could have been more helpful!


Tags: cloud

confluence-cloud
Confluence (guest) Access Won't Turn On, Why?
Asked by Paiton Swaim:

Hello,

I am doing some testing with Guest access for Confluence and when I click the "on" button for Confluence (guest) access it does nothing. Regular confluence access seems to work but I cannot get that to toggle on for any user type. I cannot find any documents or community posts that talk about this. Any ideas?

I should add that it is not grayed out it just let's me click it, thinks for a second, doesn't turn on.


Answers:
author: talanda
body: Hi Paiton,  
we had the same issue and our problem was missing the default group for guest access.  

![access.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/249712iE686DA60B5DAC87D/image-size/large?v=v2&px=999 "access.PNG")  


author: Max Foerster - K15t
body: Hey [@Paiton Swaim](/t5/user/viewprofilepage/user-id/4607263),

there's some documentation available for this beta feature of Confluence:

* [Invite guests for external collaboration](https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/)

But can you explain to me where you see a toggle that is labeled "on"? Because I invited a new user as "Guest" and added the user within the space as a guest and managed the guest permissions but I never came across this toggle.

Best, Max

comments: author: Paiton Swaim
body: Hi Max,

This is where I am adding guests but maybe I am in the wrong place.

![Confluence Guest Access.png](https://community.atlassian.com/t5/image/serverpage/image-id/226033iDCEF5F90E5A30F22/image-size/large?v=v2&px=999 "Confluence Guest Access.png")

I went to directory in the instructions but that didn't seem to have the options mentioned in that documentation. Thoughts?

I appreciate the help!

Paiton Swaim


author: Max Foerster - K15t
body: Hey [@Paiton Swaim](/t5/user/viewprofilepage/user-id/4607263)

Wow, that's weird. Your admin hub looks like the old experience that should've been replaced since last year. See the announcement on the community - [User management for cloud admins just got easier](https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592)

Maybe that's the connection to why it doesn't work. Here's an example of what it looks like on my instance:

![Xnip2022-11-16_15-28-50.png](https://community.atlassian.com/t5/image/serverpage/image-id/226046i5F36A4EE4FE79AA1/image-size/large?v=v2&px=999 "Xnip2022-11-16_15-28-50.png")

Maybe it's worth reaching out to Atlassian support to address this.

Best, Max


author: Paiton Swaim
body: Thank you for screenshot and some reassurance that it might not be me missing something. I will reach out to Atlassian!


author: Max Foerster - K15t
body: You're welcome and good luck! :)


Tags: access

cloud

confluence-cloud
How can I see add table of content of each confluence page in a page tree?
Asked by sagar khatal:

Let us take an example I have a space called Country and I have child pages named as States like State 1, State 2 and so on. Now each State page has list of Districts/Cities in it. Now usually the tree structure will look like below:

Country

* State 1
* State 2
* State 3

Now as I said each State page has cities listed on it. I can create table of content for State page and it will look like below

State 1

Table Content

* City 1
* City 2
* City 3

Now is it possible to create Page tree that will look like below:

Country

State 1

City 1

City 2

City 3

State 2

State 3

**NOTE: I do not want to add child pages to State pages.**

Any solution on this is really appreciated.

Thank you.


Answers:
author: M?rten Woxberg
body: That's not how the sidebar works.

If you don't want to create childpages under states you won't get what you want AFAIK.

comments: author: sagar khatal
body: Thank you Marten for the answer.


Tags: cloud

confluence-cloud