youngmon/atlassian-qna huggingface dataset:
New to Trello and just trying to figure out multiple things---HELP!!!
Asked by Karen Cynowa:

1. Trying to call support. Is there a phone number???

2. Trying to determine on Business vs. Team Accounts. What is the limit on boards and sharing?

3. Task: We have the list that repeats with every transaction. Wanting to know what Butler or Power Up we can use to set a due date per a trigger date which will activate the tasks all from doing it once in a template.

Thanks would appreciate any impute asap.


Answers:
author: Michael Pryor
body: No, we don't really have a phone number. With over 50 million registered users we decided a long time ago that phone support would not scale to the size of our user base. However I am the cofounder and I'm still in here answering questions if that helps.   

The limit on team boards is 10. After ten boards you would have to upgrade to Business Class. You'd get a bunch of features with that as well like unlimited power-ups, advanced checklists and more. <https://trello.com/en-US/business-class>

On the third thing I'm not sure I follow. Do you want to repeat a card? Or repeat a checklist? Butler can do pretty much anything so I'm guessing whatever it is, Butler can probably do it. (And with Business Class you wouldn't be subject to any usage limits)

comments: author: Karen Cynowa
body: Michael, Thanks. I did upgrade to the Business Class and went to add my first team board and it wanted me to upgrade again. Account under kc@karencynowa.com

2. To clarify on Business Class how many boards and how many users can I add?

3. The third question I will try to explain better. I am developing training for Realtors.

When we go under contract on a house we have two crucial dates:

#1 is the Closing Date

#2 is the Due Diligence Date

We have 32 tasks that are all triggered by the two dates. We would like to trigger the due date on the task once the two dates are entered. We want to do this once as a template and then copy it as each agent goes under contract on a house. The process would be they can add the two dates and it will trigger the due date. Is this doable?

#4 I forgot to ask. Do you have an affiliate program?

Thanks Karen


author: Michael Pryor
body: 1. You pay for Business Class for each team you have (and also for each user you have). It sounds like you might have made more than one team. I suggest you find the team that is upgraded and remove the other teams. Then just make your boards inside that team.   

2. There are no limits on boards if you have Business Class. There are no limits on people either but you will pay for each person on your team (or if you just add people directly to boards - then we don't charge you for people only on one board).   

3. You could add two custom fields called closing and diligence using the custom fields powerup and tell butler to set the cards due date when they are set. <https://butlerfortrello.com/trello-custom-field-automation.html>
Has Trello been blocked for Cuba?
Asked by Ernesto Wong Garc?a:

Several people are reporting blocked access to Trello from Cuba.


Answers:
author: Michael Pryor
body: Correct, Trello cannot be accessed from Cuba.   

<https://help.trello.com/article/1226-sanctioned-countries>

comments: author: Ernesto Wong Garc?a
body: Well, isn't that just the awesomest? Thank you.
Automate a Board Creation on Trello using Butler
Asked by Bruna Junckes Sant Anna:

Is it possible to automate:

when i add a card at the list "x";

Create a new board using template board "x" with the card name, and attach them.

is it possible?


Answers:
author: Mike
body: Hi Bruna,

Butler can't natively create new boards, but with a paid Trello account, one of the things you can do is integrate API calls into a Butler command. This way, you can add an action to your command using Trello's API call to create a new board: <https://developer.atlassian.com/cloud/trello/rest/api-group-cards/#api-cards-post>

It's a little more manual, but that will work!

comments: author: Bruna Junckes Sant Anna
body: thanks


author: Troy Lundblad
body: Can you do this with an automation Button on a card?

So when I click the Button, it runs an API call(s) that creates a new Board based on the information on the card (i.e. Checklists titles/items become lists/cards?)
Bulk Change Managed User Email Addresses
Asked by Rob Padfield:

Hi,

New user to the community.

My company needs to change a large amount of users email addresses from companya.com to companyb.com However, they will still need to be access all their previous work on their Trello boards, i.e. no change to their Trello boards except their sign in address.

I've read the knowledge base article on Bulk Change Managed User Email Addresses [here](https://community.atlassian.com/t5/Atlassian-Access-discussions/Bulk-Change-Managed-User-Email-Addresses/m-p/1420734#M86)

Can someone please clarify if this method is for Trello and also would the users Trello boards remain the same and they won't have to start from scratch again.

Many thanks


Answers:
author: Mike
body: Hi Rob,

This answer is a little complicated, and depends very heavily on your specific company, the other (if any) Atlassian products you've purchased, your Trello subscription tier, and individual accounts. Your best bet is to reach out to us directly and we can help explain how this works: <https://trello.com/contact>


Tags: email
Calendar Powerup Not Working on Multiple Boards?
Asked by Ema-Leigh Rust:

Does anyone know why the calendar powerup isn't working on multiple boards? I paid for Trello Gold so that I could use the calendar on two separate boards. When I go to enter or type in text on a card, it won't let me click on the "title" portion" and won't let me enter in any text. It shows a red circle with slash through it like the action isn't possible.

I've emailed Trello about this, but it seems their response turn around time is over a week at this point and I need to be able to continue to work. It's holding me back from completing some major projects. Thanks for any help!


Answers:
author: Michael Pryor
body: Are you able to upload some screenshots to show your problem? I'm having a bit of trouble understanding.

comments: author: Ema-Leigh Rust
body: Yes! Here is my board that is in calendar mode. When I click on a date to add a card, then click, "Add A Card," when I try to add text into the title section, I get this little symbol. The calendar feature works for another calendar board I use, but not on a second, different calendar board. I paid for Trello Gold so that I could have two boards with a calendar feature since I manage content for two separate companies.

![calendar.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/103246i3898528FB688CED3/image-size/large?v=v2&px=999 "calendar.jpg")


author: Michael Pryor
body: Have you created any lists in the board? I wonder if this happens if the board has no lists in it.


author: Ema-Leigh Rust
body: That's exactly what the issue was. It appears to be fixed now. Thanks for your assistance!
Collating multiple tasks assigned to me from various boards
Asked by nic2303:

Hello

i have multiple boards - some private \& some collaboration team boards.

is there a way to create one Trello board that captures all tasks assigned to me?   

I would like to limit the amount of boards I need to check each day

thank you


Answers:
author: Soumyadeep Mandal
body: Hi [@nic2303](/t5/user/viewprofilepage/user-id/4012625) ,

Welcome to the community!

Please read this article <https://blog.trello.com/trello-master-board-unito>

This will solve your problem!

And you can also have a look at this article <https://blog.trello.com/multi-board-workflows-trello-butler>
Use of equipment in Bussines Class version
Asked by Gabriel Amaral:

I am a recent user of the Bussines Class version, in a Trial version I can create several teams, in the Bussines version I cannot do it, is this so?


Answers:
author: Vongsawat
body: At least to my understanding, that is so. Business Class is applied to a team, rather than a user account. So a new team would not have Business Class (unless you paid it for the new team as well)


author: Soumyadeep Mandal
body: Hi [@Gabriel Amaral](/t5/user/viewprofilepage/user-id/4012630) ,

Welcome to the community!

Please go through this guide and you will able to solve your problem!

<https://trello.com/en/guide/create-a-team>
Migrate space from Cloud Confluence to server when space key already exists in the server Confluence
Asked by Soumya Subudhi:

Hello,

I am doing the migration of spaces from cloud to our datacenter confluence. But for one space, I am getting error that the same key name of cloud confluence space already exist in the data center.

How to resolve this one ?

Regards,

Soumya Subudhi


Answers:
author: Kishan Sharma
body: Hi [@Soumya Subudhi](/t5/user/viewprofilepage/user-id/1284224)

In your cloud site you can create a new space with different key, move your pages into that space, and then import the new space to data center. This is the easiest option I can think of.


author: Utkarsh Agarwal _Nagarro_
body: Hi [@Soumya Subudhi](/t5/user/viewprofilepage/user-id/1284224) ,

In addition to workaround shared by [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) . You may also explore [Copy Space for Confluence](https://marketplace.atlassian.com/apps/1212099/copy-space-for-confluence?hosting=cloud&tab=overview) cloud app. If the space is large this can come in real handy for migrations.

Kind Regards  
Utkarsh


Tags: confluence-server

migration

new-to-confluence

server
How can I invite members only to specific Spaces?
Asked by Taha Guener:

Hi when I invite a member to confluence they are able to see all my spaces. I have many different Teams and Projects therefore different spaces for all projects/Teams.

How can I invite a member only to one specific space


Answers:
author: Wajahat Rahman
body: 1. When you create a space, click on the More Options (3 Dots) on the right side.

<br />

![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/182766iF623531C9A2590DD/image-size/large?v=v2&px=999 "1.PNG")

2. Click on Restrictions

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/182767i552CB5BB89FA2C7B/image-size/large?v=v2&px=999 "2.png")

3. Select option "Only Specific people can view or edit"

![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/182768iE25E37C4440068F9/image-size/large?v=v2&px=999 "3.png")

4. You can assign a specific group or person with specific rights from here. Once done, click on Add to add it to the list. And then Click Apply.

![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/182769i5596E995384FFAB5/image-size/large?v=v2&px=999 "4.png")

comments: author: Taha Guener
body: Thanks that worked out for me!

At the moment I started a 14 days free trial. Is this restriction system also working after the trial?


author: Wajahat Rahman
body: You're welcome! :) and no I don't think it will.

As quoted from the [support docs](https://support.atlassian.com/confluence-cloud/docs/what-are-space-permissions/) :

*"Space permissions aren't customizable on the Free plan."*


author: Taha Guener
body: Than we run with notion :D


author: Jack Brickey
body: Hi [@Taha Guener](/t5/user/viewprofilepage/user-id/4752750) ,you might want to become familiar with Space permissions here - [what-are-space-permissions](https://support.atlassian.com/confluence-cloud/docs/what-are-space-permissions/) . Basically permissions are granted to individuals for rolls or groups. It is likely an often the case where new users are added into a default roll and spaces by the fault are providing permissions to that role. So to prevent access to those users in that role you simply do not allow that role access to the specific space.

comments: author: Taha Guener
body: Thank You!


Tags: cloud

confluence-cloud
email notifications to non cloud user
Asked by Nadeem Zakir:

Hi,

is it possible to send a space/page update to non-confluence cloud users or distirbution list?

So a confluence cloud user would carry out all the updates on a space and once published, a notificaition email with the updates be sent to non-cloud users email or a shared DL? These users never login to confluence, just want to be aware of any updates.

thanks

Nadeem


Answers:
author: Jack Brickey
body: OOTB there isn't an automatic way of sending email notifications to non-licensed user. You can use the Share button manually. Also you would need to make the page public to allow non-licensed users to view it.

you might find this documentation useful - [share-content-externally-with-public-links](https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/)

comments: author: Nadeem Zakir
body: Thanks Jack, we are on confluence premium but dont see the public link option on our site. Tried confluence admin settings and page settings.


author: Jack Brickey
body: Ah I think that is dated info. Please go to Cog \> global permissions \> anonymous access.

[set-up-public-access](https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/)


author: Nadeem Zakir
body: Ah, that makes sense. Thanks, we do have anonymous access enabled.

Appreciate the quick replies.

thanks

Nadeem


Tags: cloud

confluence-cloud
About updating table values on the confluence page
Asked by ?? ?:

I want to update a table value on a Confluence page using the cofluence API. Is it possible with the API? If you have a sample, please introduce it.


Answers:
author: Srinatha T
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/4679103) ,

Welcome to Atlassian community.

I recommend you to read through the below community post. It might answer your question.

[Update confluence page value](https://community.atlassian.com/t5/Confluence-questions/how-to-update-the-value-in-confluence-page-table-by-using-REST/qaq-p/1270280)

Have a nice day. Take care.

Thanks,

Srinath T

comments: author: ?? ?
body: thank you for your answer. I will refer to it.


Tags: cloud

confluence-cloud
Notifications
Asked by R?ta Tij?nelyt?:

Hi,

I have space for one user. With that acc logins many users from one company, but they log in from different devices. Is it possible to turn on notification, that it could be visible to all devices and not disappear when first user review the notification? Cause I need that all users would be able to see notification regardless of whether it was opened on another device or not.


Answers:
author: Pramodh M
body: [@R?ta Tij?nelyt?](/t5/user/viewprofilepage/user-id/4666912)

If you have only one user, it's not possible. This is not a best practice.

Notification is something associated with the user and once the user reads it, it's read!!

Maybe you can give the mails as well, they will receive the mail updates, will that work

Let me know

Thanks,  
Pramodh


Tags: cloud

confluence-cloud
Hidden pages in Jira
Asked by Sean F_:

I am not able to see my confluence pages in Jira. Is there a reason why?


Answers:
author: sm1rnov
body: Have you connected confluence pages to Jira project?

[https://www.youtube.com/watch?v=cDGjgt8CTBM\&ab_channel=Atlassian](https://www.youtube.com/watch?v=cDGjgt8CTBM&ab_channel=Atlassian)

comments: author: Sean F_
body: This video was helpful. Thank you.


Tags: cloud

confluence-cloud
Change Space Key
Asked by Hans Pesata:

Hi!  

Confluence Server 7.4  

We need to change the key of some spaces.  

<https://confluence.atlassian.com/confkb/how-to-copy-or-rename-a-space-in-confluence-169578.html>  

I tried a different approach, by changing the spacekey, lowerspacekey columns of the spaces table in the Database.  

After restarting Confuence, I did a full content reindex and flushed all caches.  

Things look good at first sight, some macros need to be updated, which shouldnt be a problem:  

blog-post  
excerpt  
create-from-template  

Does it make sense to continue or will there be unfixable problems ?  

Thanks in advance!  

Regards,  
Hans


Answers:
author: Brant Schroeder
body: [@Hans Pesata](/t5/user/viewprofilepage/user-id/613670)

It might work but if it was a good solution I believe Atlassian would have suggested it. There is an enhancement request here with <https://jira.atlassian.com/browse/CONFSERVER-2085> to be able to rename space keys and there is a recommended work around on the issue. I would suggest using that solution to avoid any unforeseen issues that could crop up later.

comments: author: Hans Pesata
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)   

Thanx for Your comment!  

<https://confluence.atlassian.com/confkb/how-to-copy-or-rename-a-space-in-confluence-169578.html>  

Looks like Solution 2 is the way to go.  

Regards, Hans


Tags: confluence-server

server

space
How to copy an existing Roadmap widget to a new roadmap?
Asked by Venkatesh Kumar Mohan:

We have an existing roadmap for multiple projects, but I'd like to make certain modifications like

- add new projects

- modify the bars to include people responsible for the activity

- other text info to be added

I'd like to do all this, without modifying an existing roadmap.

How can I copy the existing roadmap, and make these modifications? Please help


Answers:
author: Brant Schroeder
body: [@Venkatesh Kumar Mohan](/t5/user/viewprofilepage/user-id/4739515) Welcome to the Atlassian community

The only way to copy the widget would be to make a copy of the page and edit the widget on the new page copy.

comments: author: Venkatesh Kumar Mohan
body: Thank you Brant. That was fast!


Tags: cloud

confluence-cloud

roadmap
External collaboration for Confluence free plan users
Asked by Romero Agbovon:

Hi Team,  
I understand that currently, free plan users cannot add people from outside their organisations to spaces. However, can it go the other way around and free plan users be added to external premium users spaces, and still be assigned access restrictions to view and edit?


Answers:
author: Brant Schroeder
body: [@Romero Agbovon](/t5/user/viewprofilepage/user-id/4752045) Welcome to the Atlassian Community

If you invite someone outside your organization to your space and you have premium they will be able to be added to the space and do whatever you set them up to do. In this case their account gets a premium license on your instance. If their account is associated with another instance that is free then they will also have a free license on that instance.

comments: author: Romero Agbovon
body: That's great if i understand well! They shouldn't need to upgrade but still could interact on our space as we set them up to.  
That's great news.  
Thanks Brant


author: Bastien Briole (BYS)
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)can we invite to a premuim space a "free license" user?

Thanks


Tags: cloud

confluence-cloud
How can pages be relocated in the Page Tree via Keyboard?
Asked by Charles Vanek:

Hi Community, when in the Page Tree section of a Space there exists the ability (or so it would seem) to lift a page by pressing the Spacebar to relocate and drop it in another place. Thus allowing for WCAG compliance for people who can't use a mouse whether by use of a screen reader or motor skill issue.

This functionality however (Edge \& Chrome attempted) doesn't appear to work. The Spacebar press isn't lifting the item and therefore cannot be relocated and dropped.

How exactly is this functionality supposed to work?

Are there alternative ways to move a page that is screen reader and wcag compliant?


Answers:
author: Andy Gladstone
body: [@Charles Vanek](/t5/user/viewprofilepage/user-id/4747271) I am hoping that one of the community members is an expert in WCAG and can assist. In the meantime, Atlassian lists the following email address for all accessibility related issues with their products, and you should certainly reach out to them directly.

[a11y@atlassian.com](mailto:a11y@atlassian.com)

Best of luck!


author: Tyler T
body: Hi [@Charles Vanek](/t5/user/viewprofilepage/user-id/4747271), I've created a public issue to track this accessibility bug: <https://jira.atlassian.com/browse/CONFCLOUD-73552>


Tags: accessibility

cloud

confluence-cloud

page-tree
How do I revert to previous version of Word Import?
Asked by Ed Burke:

Does anyone know where this is controlled from? I logged in today to discover that I had lost the functionality to import a Word document and split to multiple documents via Heading 1 style. The new import feature is failing to import documents.

It seems strange the one loses a software function without any prior notice from one software increment to the next.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

I'm afraid the version of the Cloud software is out of our control, it always rolls forwards (premium, enterprise, and those in the middle of a migration customers can put a hold on it for a short time, but change will still happen)

There's no way to "revert". All you can do is report the problem to Atlassian and ask for a fix.

comments: author: Ed Burke
body: Thanks Nic, I'll raise it with Atlassian. atm I suppose I can split the docs via a VBA script.


Tags: cloud

confluence-cloud

import

ms-word
How to convert space template into global template?
Asked by Yashid Mohamed:

As an admin how can I convert a space template into a global template in Confluence cloud?


Answers:
author: Curt Holley
body: Hi [@Yashid Mohamed](/t5/user/viewprofilepage/user-id/4658208)

Welcome to the community.

To do this, simply copy the template (or page) \[as in *Ctrl-A followed by Ctrl-C*\] then (as long as you have the permissions to get there) go to Settings (the cog in the upper right of Confluence)/Global Templates and Blueprints and click "Create new page template". Paste the content and save.

Then delete the non global version, once you are satisfied all is in order.

If you do not have the access to get to Global Templates and Blueprints talk to your Confluence admin folk and they can do it for you.

comments: author: Yashid Mohamed
body: Thanks, that works.


author: Curt Holley
body: Hey [@Yashid Mohamed](/t5/user/viewprofilepage/user-id/4658208) Glad to have helped. If you could "Accept answer" that would be great. As it helps others with similar questions know that this answered your question.

Cheers

Curt


Tags: cloud

confluence-cloud

template
looking for com.atlassian.confluence.event.events.security in a maven repository
Asked by dchudnow:

Where can i find com.atlassian.confluence.event.events.security in a maven repository


Answers:
author: Bill Bailey
body: Hello [@dchudnow](/t5/user/viewprofilepage/user-id/4748995) , I would suggest asking over in the developer's community: <https://community.developer.atlassian.com/>


Tags: cloud

confluence-cloud
I am looking for a template which will allow me to document an escalated service call in the field.
Asked by Paul Sakach:

I am looking for a template which will allow me to document an escalated service call in the field. It would be used to create a service history of a service call to include comments and suggestions from members of the escalation team.


Answers:
author: Srinatha T
body: Hi [@Paul Sakach](/t5/user/viewprofilepage/user-id/4715404) ,

Welcome to Atlassian community.

From the issue description it seems to me like you are looking for a page template which will help you manage the incidents. So, I did look for some sample templates available with us and I think the below template is more suitable for your requirement.

[Incident communication](https://www.atlassian.com/software/confluence/templates/incident-communication)

Atlassian has a wide variety of sample templates suiting the business needs. I would request you to go through the below page.

[There's a Confluence template for that](https://www.atlassian.com/software/confluence/templates)

Hope the above pages will help. Have a good day and Take care. !

Thanks,

Srinath T