youngmon/atlassian-qna huggingface dataset:
This workspace ID is not available.
Asked by Michelle Kang:

Hi,

I had the same issue as 'Removing prior admin from bitbucket' (<https://community.atlassian.com/t5/Bitbucket-questions/Removing-prior-admin-from-bitbucket/qaq-p/2376443>) so I followed the steps then could transfer all repositories I wanted to move.

Then I changed workspace id **from the original workspace-id to** **\*-old** without issue. But having a issue 'This workspace ID is not available.' when I tried to change **\*-new to the original workspace-id.**

Would you help us to change workspace id?


Answers:
author: Patrik S
body: Hello [@Michelle Kang](/t5/user/viewprofilepage/user-id/5474555) and welcome to the Community!

The workspaceIDs must be unique across other workspaces and also usernames.

Personal workspaces were the only exception where the workspaceID and the username could be the same.

Since your "old" workspace was a Personal workspace, although you changed its workspace ID, the user account tied to it is still using that ID as a username and preventing it from being used on your new workspace.

In this case, you would need the user who owns that account to log in and [update their username](https://support.atlassian.com/bitbucket-cloud/docs/update-your-username/) to a different one so that the ID is released to be used in your new workspace.

If that user is no longer with your company, there are a few alternatives :

* if the user's mailbox is managed by your company, you can try requesting your internal IT team to grant you access to it. That way you can trigger a password reset for the user's bitbucket account and then login with their account and change the username.
* If the user account is managed by your organization, you can ask one of the Org Admins to [delete the user's atlassian account](https://support.atlassian.com/user-management/docs/delete-a-managed-account/) on <https://admin.atlassian.com>. After the grace period of 14 days, the account will be fully deleted, and the ID will be released to be used.

Hope that helps! Should you have any questions, feel free to ask.

Thank you, [@Michelle Kang](/t5/user/viewprofilepage/user-id/5474555) !

Patrik S


Tags: bitbucket-cloud

cloud
Possible Throttling issue when we are using Bit Bucket with Azure DevOps
Asked by Mukul Sharma:

Hi Team,

We are using Bit Bucket with our CI/CD tool Azure DevOps but we have noticed that random information builds are getting generated which as per Microsoft could be because of throttling on Bit Bucket repo.

Have the below queries if you can assist :-

1. Can I validate that throttling is being experienced by our Bit bucket which is causing this random information builds getting triggered?

2. Have such issues being raised by other customers as well and what were the possible solutions suggested to them ?

Please find below the error that we are receiving as per information build.

"

* `Could not retrieve file content for {file_path} from repository {repo_name} hosted on {host} using commit {commit_sha}.`

"

Also Microsoft response for this issue has been below "Since all your source code are from bitbucket repo, it's suggested to contact BitBucket to understand why they are being throttled.". Kindly suggest.


Answers:
author: Patrik S
body: Hello [@Mukul Sharma](/t5/user/viewprofilepage/user-id/5482813) and welcome to the Community!

Bitbucket Cloud indeed implements [varying rate limits](https://support.atlassian.com/bitbucket-cloud/docs/api-request-limits/) on the public APIs in order to grant the stability of the platform for all users.

For authenticated API calls, the rate limits are implemented at the user level, where a user being rate-limited will temporarily receive an HTTP 429 status code when making API requests.

If you find that a particular user is constantly being rate-limited, one option would be to spread the workload across multiple users/resources or identify if the existing workload is unexpected/unnecessary. You can find this information and other possible mitigation steps in our [rate limit troubleshooting guide](https://confluence.atlassian.com/bbkb/bitbucket-cloud-rate-limit-troubleshooting-1319575889.html).

That being said, checking our internal logs for the bitbucket workspace you have access to, I don't see any occurrence of rate-limiting in the last 7 days, so the issue you are facing may not be directly caused by rate-limiting/throttling.

In this case, for testing porpoises, I would suggest the next time the issue occurs on the Azure environment, try to clone the same repository locally with the same credentials and check if the error is also reproducible outside of Azure. This can help to isolate if the issue is related to some Azure environment, or with the repository itself.

Hope that helps! Should you have any questions, feel free to ask.

Thank you, [@Mukul Sharma](/t5/user/viewprofilepage/user-id/5482813) !

Patrik S


Tags: bitbucket-cloud

cloud
Account recovery because I do not have anymore access to the email used to login
Asked by micron-engineering-fvg:

Hi, I have a Bitbucket account where as user I used an email address that I have no more access to it. Is there a way to recover the account and change the email with a new one?


Answers:
author: Patrik S
body: Hello [@micron-engineering-fvg](/t5/user/viewprofilepage/user-id/5482768) and welcome to the Community!

Atlassian uses the email address associated with each account as the primary means of identifying ownership and managing account access.

If you remember the email and password you used when you created your Atlassian account, you should be able to log into Bitbucket. However, if you don't remember the password, the only way would be to trigger a password reset that would send the reset link to the email associated with the account.

Unfortunately, if you currently do not have access to the email address linked to your Atlassian account, you will be unable to reset the password to log in.

In this case, if you don't remember the password, the first step to regaining access to your Atlassian account would be to recover access to your email account so you can reset the atlassian account password. Once you have successfully regained access to your email, you can then proceed to update your Atlassian account with a new email address, if necessary.

Thank you, [@micron-engineering-fvg](/t5/user/viewprofilepage/user-id/5482768) !

Patrik S


Tags: bitbucket-cloud

cloud
Our Jenkins is hosted in AWS behind firewall, how shall we connect Bitbucket cloud from jenkins for
Asked by Amresh Kumar:

Our Jenkins is hosted in AWS behind firewall, how shall we connect Bitbucket cloud from Jenkins for CI ,


Answers:
author: Theodora Boudale
body: Hi Amresh and welcome to the community!

The following page lists IPs used by Bitbucket Cloud that you can allowlist in the firewall so Jenkins can connect to Bitbucket Cloud:

* <https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/>

If you don't want to do that, you can then look into Mark's suggestion.

Kind regards,  
Theodora


author: Mark Rekveld - Marvelution
body: Hi [@Amresh Kumar](/t5/user/viewprofilepage/user-id/5482712)

Welcome to the community.

If opening a firewall is not an option, then you could look into using [ngrok](https://ngrok.io). Then you can make your Jenkins instance available trough a proxy making it accessible. You can also add security measures to the poxy to secure it.

Cheers,  
Mark

comments: author: Amresh Kumar
body: Hi Mark,

Thanks for the reply, I have started exploring ngrok.

Meanwhile any documentation I can refer to cloud version of Atlassian tools integration approach with hosted Jenkins.

Thanks

Amresh


author: Mark Rekveld - Marvelution
body: > Meanwhile any documentation I can refer to cloud version of Atlassian tools integration approach with hosted Jenkins.

I can only comment on docs related to Jenkins integration with Jira, I'm the developer of the original [Jenkins Integration for Jira](https://marketplace.atlassian.com/apps/1211376/jenkins-integration-for-jira?hosting=cloud&tab=overview) app so if you are looking to integrate Jenkins with Jira, than I can point you to that app and its [docs](https://jjc.marvelution.com/docs/). As far as I'm aware its the only app that supports bi-directional integration with Jenkins behind a firewall.

Atlassian also has its [Official app](https://marketplace.atlassian.com/apps/1227791/jenkins-for-jira-official?hosting=cloud&tab=overview).


Tags: bitbucket-cloud

cloud
Unable to login to Bitbucket because of 2FA
Asked by Himayath Ali:

I uninstalled my Authy app from phone by mistake. Now, when I try to login to bitbucket its asking me to enter the code which I am not getting in Authy app. I tried to sign in into Authy app using company email but its not working.

I tried forgot password and but didn't get the recovery email in 24 hours. Can someone help me what to do in this case?


Answers:
author: Patrik S
body: Hello [@Himayath Ali](/t5/user/viewprofilepage/user-id/5482640) and welcome to the Community!

From the internal logs, I can see the 2SV recovery email was sent to your email address on April 23rd.

Could you please confirm if you have received it? If you are not able to find it in your Inbox, we also recommend checking the Spam/Junk folder as the email may have been wrongly flagged as Spam.

Thank you, [@Himayath Ali](/t5/user/viewprofilepage/user-id/5482640) !

Patrik S


Tags: bitbucket-cloud

cloud
Move Repositories from consulting firm to my Bitbucket
Asked by Travis Lindemoen:

A 3rd party development firm has been building a part of our software but they did it on their own bitbucket account and not our companies bitbucket.

We need to move the repositories from their workspace to our workspace. How do we do this?


Answers:
author: Mikael Sandberg
body: Hi [@Travis Lindemoen](/t5/user/viewprofilepage/user-id/5482576),

Welcome to Atlassian Community!

You can transfer the ownership of the repository, follow the steps outlined in this [KB](https://support.atlassian.com/bitbucket-cloud/docs/transfer-repository-ownership/) in order to move the repository to a new workspace/account.


Tags: bitbucket-cloud

cloud
Does Bitbucket perform Document review ?
Asked by aqsaqayyum64:

I'm reaching out to inquire about the capabilities of this tool. Can anyone confirm if it supports both document review and code review functionalities? Your insights would be greatly appreciated.

Thank you in advance for your help!


Answers:
author: Aron Gombas _Midori_
body: I'm not sure what you mean by "document review", because Bitbucket hosts code, not "documents".

For code, code reviews are supported in multiple ways!

The most important is that you can do manual reviews on pull requests:

1. <https://confluence.atlassian.com/bitbucketserver/reviewing-a-pull-request-808488540.html>
2. <https://support.atlassian.com/bitbucket-cloud/docs/review-a-pull-request/>


Tags: unknown-hosting-type
Pipelines - BITBUCKET_STEP_TRIGGERER_UUID - Does not match User Id
Asked by Andy Rouse:

For some reason, the BITBUCKET_STEP_TRIGGERER_UUID in pipelines doesn't seem to match User Ids or User Account Ids:

My User / Account Id:  
\<redacted\>

The BITBUCKET_STEP_TRIGGERER_UUID value: {redacted}

Is there a way to get these values without getting users to trigger the pipelines?


Answers:
author: Andy Rouse
body: I found a workaround here - <https://community.atlassian.com/t5/Bitbucket-articles/Retrieve-the-Atlassian-Account-ID-AAID-in-bitbucket-org/ba-p/2471787>


author: Theodora Boudale
body: Hi Andy,

I just wanted to clarify that the BITBUCKET_STEP_TRIGGERER_UUID will return the UUID of the Bitbucket Cloud account. The account ID is the one of the Atlassian account.

If you use the following API endpoint to get all users in a workspace you administer, then for each user you will see the field **uuid** , which is the Bitbucket Cloud UUID, and the field **account_id**, which is the Atlassian account ID.

* <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-workspaces/#api-workspaces-workspace-members-get>

Please feel free to reach out if you have any questions.

Just a heads up, I removed the UUID and account ID from your post to protect your privacy.

Kind regards,  
Theodora


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

uuid
Having an issue with deployments specific env vars and repository variables
Asked by Daniel Peterson:

My team has noticed today that our deployment variables set in deployments are no longer overwriting the repository variables for our pipelines.

We have verified the issue across 2 repositories. We have made no changes to our yml config or deployment scripts and we can verify everything was working 4 days ago.

To Replicate:

* Create a deployment in BB settings.
* Set a ENV with the name the same as one in Repository Variables
* echo the ENV var out in the pipeline
* It will show the ENV var from the Repository Variables

Would love if someone else can verify this for me.

Cheers!


Answers:
author: Syahrul
body: G'day, [@Daniel Peterson](/t5/user/viewprofilepage/user-id/3883359)

I have tried to reproduce the issue on my end, and so far, I can see that Deployment variables will overwrite the Repository variables as expected.

I wonder if there's anything specific happening here that causes the issue. Could you create a support ticket with us at our [Support portal](https://support.atlassian.com/contact/) to investigate the issue further?

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
rpc error: code = Unknown desc = failed to pull and unpack image
Asked by DP Developer:

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to do request: Head "<https://docker-public.packages.atlassian.com/v2/sox/atlassian/bitbucket-pipelines-auth-proxy/manifests/prod-stable>": read tcp 10.5.65.84:54922-\>204.246.191.16:443: read: connection reset by peer


Answers:
author: Syahrul
body: G'day, [@DP Developer](/t5/user/viewprofilepage/user-id/5481551)

Welcome to the community!

I would need more information here to understand the issue. Please let me know how you got the error and if you are using Pipeline or Runner.

Have also you whitelisted all of the required IP allowlist [here](https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/)? If not, please do so.

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
Unable to log in to Bitbucket - We couldn't log you in
Asked by Timothy McLeanas:

I am attempting to log in to Bitbucket and am seeing an error that states:  
>
> We couldn't log you in {#toc-hId--379107246}
> --------------------------------------------
>
> You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

From similar issues, it seems likely that my account has been marked inactive or spam for some reason. Those similar issues suggest creating a new question for such cases.


Answers:
author: Mark C
body: Hi [@Timothy McLeanas](/t5/user/viewprofilepage/user-id/5481676) ,  

Welcome to the community.

It seems your account is marked as a "Dormant" account due to not logging in to Bitbucket.org for a long period of time.

I went ahead and reactivated your account. You should be able to log in now.  
If you're having issues logging in, try to reset your password using this link. - <https://id.atlassian.com/login/resetpassword>

Hope it helps.

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
How can I customize the Look and Feel from Fisheye and Crucible?
Asked by Matthias Kr?ckel:

Hello,

i want to customize the Look and Feel from Fisheye and Crucible. We use Version 4.0.3.

I already tried this solution: [Customizing FishEye and Crucible Look and Feel](https://confluence.atlassian.com/fishkb/customizing-fisheye-and-crucible-look-and-feel-428802654.html) but it didn't work.

Has someone got any idea?

Thanks for your help!


Answers:
author: aborowski
body: Hi,

I am glad to say there is new plugin for FishEye and Crucible that enables high-level theme customization.

Check out [Atlassian Marketplace page](https://marketplace.atlassian.com/plugins/com.atlassian.fecru.plugins.fecru-look-and-feel-plugin/server/overview)


author: Marek Parfianowicz
body: 1. Could you tell what did not work exactly?
2. You can use a browser plugin (for instance, the Stylebot for Chrome) to customise the L\&F. See example here: <https://answers.atlassian.com/questions/32995563>

comments: author: Matthias Kr?ckel
body: I found the right files in our installation directory, but in this files i can't find the CSS-Class for the header and the logo.


Tags: look-and-feel
Blocking committer from reviewing
Asked by Marek Wasilewski:

Hi

I'm trying to find a way to block commiters from making a review.

Lets say that I have 3 users: usera, userb, userc. Usera pushes code to the git repo, some git hooks tell fisheye to scan repo, fisheye notices it, scans repo, shows commit and crucible only lets userb and userc create review. Usera can only become observer of this review.

Is it possible without plugin development?

Regards

Marek


Answers:
author: Grzegorz Lewandowski
body: Hi,

It looks like you're looking for permission scheme feature. You probably want to allow `userb` and `userc` to create reviews and `usera` to view it,

For reference:

<https://confluence.atlassian.com/crucible/creating-a-permission-scheme-298977513.html>[](https://confluence.atlassian.com/crucible/creating-a-permission-scheme-298977513.html)

Best regards,

Grzegorz Lewandowski


Tags: fisheye-crucible-administration
Crucible - Can we add multiple users as Moderator for a single project?
Asked by Nilesh Kanawade:

We don't want single person responsible for performing multiple activities like Creating Review, Approving Review, Closing Review etc. Lot of dependencies on that person.

Can we assign this role to multiple users?


Answers:
author: Vitalii Petrychuk
body: You can have only one moderator at a time.  
However there is a way to change it per review (without changing default moderator) using "Edit Details" button, but still there is no way to select two or more users.


author: Marek Parfianowicz
body: Did you consider using the "Agile" workflow, i.e. without a moderator role?

<https://confluence.atlassian.com/crucible/defining-your-workflow-298977486.html>


Tags: fisheye-crucible-administration
how to add the ldap crowd user to internal groups in Crucible??
Asked by Admin:

*This question is in reference to Atlassian Documentation: [Configuring User Directories](https://confluence.atlassian.com/pages/viewpage.action?pageId=229838212)*

Ask your question here...


Answers:
author: lpater
body: Hi RL,

If you want to manage groups for LDAP users locally in FishEye/Crucible (as opposed to managing them on the LDAP server only), you should use the 'Read only, with local groups' LDAP server configuration. This will allow you to set up and manage local groups in FishEye/Crucible, while still synchronizing the users and groups from the LDAP server. See [the documentation](https://confluence.atlassian.com/display/FISHEYE/Connecting+to+an+existing+LDAP+directory#ConnectingtoanexistingLDAPdirectory-LDAPpermission) for more details.

Alternatively you might want to consider using [delegated authentication](https://confluence.atlassian.com/display/FISHEYE/Delegating+authentication+to+an+LDAP+directory). In this mode there is no explicit user synchronization. Instead you can either manually add users, or create them when they authenticate for the first time. You can either copy their groups from the LDAP server on authentication, or manage them entirely in FishEye/Crucible.


Tags: fisheye-crucible-administration

user-directory
Crucible 4 group reivew is broken?
Asked by mkefd:

As mentioned in <https://answers.atlassian.com/questions/261017> in version 3 it was OK th select a group to add reviewers -- but in the new version 4.0.3 groups are missed in the possible reviewers list. Permissions checked, so is this a bug?


Answers:
author: Caterina Curti
body: Hi Mikhail,

It seems that you are experiencing the problem reported as part of <https://jira.atlassian.com/browse/CRUC-7676>.

Please watch the bug report, so that you'll be notified as soon as there is an update.

Thanks,

Caterina - Atlassian Support
Can I search reviews linked to jira issue
Asked by ahmed:

Is it a way in crucible to query all reviews linked to a certain JIRA issue ?


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Crucible REST API supports it: <https://docs.atlassian.com/fisheye-crucible/3.6.2/wadl/crucible.html#rest-service:search-v1:reviewsForIssue>

comments: author: GabrielleJ
body: Oh. Crucible REST API. Yep this one.


author: ahmed
body: Thanks alot

Do you know away to show this results in JIRA ? by creating a JIRA filter


author: Jobin Kuruvilla [Adaptavist]
body: If integrated, you can see this in the development panel of a JIRA issue.


author: ahmed
body: Yes I am integrating crucible with JIRA and I know about the development panel

But what I need to create a JIRA filter that shows all JIRA issue with reviews in a certain state


author: Krk Rama Krishna
body: ### [@ahmed11](/t5/user/viewprofilepage/user-id/591436) [@Jobin Kuruvilla \[Adaptavist\]](/t5/user/viewprofilepage/user-id/781455) [@GabrielleJ](/t5/user/viewprofilepage/user-id/781472) {#toc-hId-1053137656}

### can any one please tell me the full url for this {#toc-hId--754316807}

### /rest-service/search-v1/reviewsForIssue?jiraKey=\<value\>\&maxReturn=\<value\> {#toc-hId-1733196026}


Tags: integration

jira

search
Due date reminder did not send to review author
Asked by Yee Ven Koay:

I setup due date reminder for my code review. But the reminder only send to reviewers, it did not send to author. Any setting that i need to change or this is the limitation of crucible?


Answers:
author: Vitalii Petrychuk
body: According to [Editing a project](https://confluence.atlassian.com/crucible/editing-a-project-298977543.html) documentation only reviewers will be notified about the review's deadline.  
Author and moderator cannot "Complete" the review, so it make sense notify only guys responsible for the completion.

> **Default duration** -- the default length of time (in week days) for reviews in this project. If you leave the field blank, then no time restriction is applied. Reviews that are overdue will show up in red on the reviewer's dashboards. Note that the review duration only affects the default due date that appears when [creating a review](https://confluence.atlassian.com/crucible/creating-a-review-298977457.html). The review's [creator](https://confluence.atlassian.com/crucible/creator-298977327.html) or [moderator](https://confluence.atlassian.com/crucible/moderator-298977339.html) can specify a different date if they wish.

comments: author: Yee Ven Koay
body: Thanks. Is that possible for Crucible to send notification to Author for the open review that overdue? So that Author will close the review in time.


author: Vitalii Petrychuk
body: Unfortunately, no.


author: Yee Ven Koay
body: Do you know anyone generated script to support it?

Can we generate script to support it?