youngmon/atlassian-qna huggingface dataset:
Can I have the money I spent on Trello Business Class back?
Asked by Nia Rose:

I paid for the Trello Business Class (without realizing it). It has been 2 days since it started working, but I have no interest in using it. I just wanted to use the trello site for a school project that took me 3 days and I will no longer be using it anymore and I really need my money back. Can I ask for a refund?


Answers:
author: Ollie Guan
body: Hi [@Nia Rose](/t5/user/viewprofilepage/user-id/4254305) ,

Pls contact the support team.

<https://support.atlassian.com/contact/>

[Atlassian Cloud Terms of Service](https://www.atlassian.com/legal/cloud-terms-of-service)

![????_20210208091510.png](https://community.atlassian.com/t5/image/serverpage/image-id/129272i473C8A2620271F2D/image-size/large?v=v2&px=999 "????_20210208091510.png")


Tags: business-class
How to change the colour of a Power-Up button
Asked by JonHerbert:

I would like to change the colour of the power-up button so that it stands out more on our cards, is this possible? I've tried adding it as a property of the returned object and as a subsequent function, but no luck.

Thanks


Answers:
author: Lara
body: Hi Jon,

Thanks for reaching out!

At the moment, there isn't a way to change the colour of a Power-Up button on a board.

That said, I understand how this could be helpful, so I've flagged this as a feature request with the product team. Would you mind expanding a little more on your use-case here? Any additional context you can add would really help!

I'll keep an eye out for your reply,

Lara  
The Trello Team

comments: author: JonHerbert
body: Hi Lara,

Thanks for getting back to me.

So, on the right side of each card there is the list of buttons and the list of power-ups. Because they take a couple of seconds to load in and blend in with the others it can be a bit annoying to grab quickly.

Basically the labels are really useful for quickly understanding what a card is, and that would be the same effect for power-up buttons having different colours.

Thanks,  
Jon


author: Lara
body: Hi Jon,

Thanks for the context! I definitely understand where you're coming from -- I've added this context with your feature request.

If you're curious about how our team decides on what requests we work on, this article gives some insight into that process: <http://help.trello.com/article/724-submitting-feature-requests-for-trello>. We've also published a blog post with more detailed and visual information here: <https://blog.trello.com/feature-requests-unite-support-and-product>

If you'd like to see our latest features and releases you can take a look at our dev board at <http://www.trello.com/dev>. Our mobile boards are available at <https://trello.com/b/5tj4qAvo/trello-ios-app> and <https://trello.com/b/ud59t1fL/trello-android-app>.

Please let us know if you have any other questions or concerns, and have a great day.

All the best,

Lara  
The Trello Team


author: Isobel Sandbach
body: Hi Lara,

This would be really useful for Automation Card Buttons too!

Kind regards,

Isobel


author: Lara
body: Thanks for the feedback, Isobel! I'll pass this onto the team ?

All the best,

Lara  
The Trello Team


author: Susie Schiffler
body: Count me for another vote to add color to Board automation Buttons. Thanks!


author: Christian
body: This is what i have been looking for you does anyone know if this was created?


author: Mike Stevens
body: Still out here, badly wanting to colour the buttons on our cards. Particularly the automations.


author: Mike Stevens
body: Really, really badly want to colour-code our automation buttons. A vote from me!


Tags: javascript

power-up
Two Factor Authentication Code
Asked by Mazen Mehdi:

> This is regarding my login problem to Trello; I had an old mobile where I had installed the Google Authenticator App to login to Trello. However, a year later I purchased a new mobile and Trello did not ask for Two Factor Authentication Code until recently. When I entered the authentication code from the Google app it didn't work either I used the backup codes of 16 digits while the code key which is asked for is only 6 digits. I have tried to change my password a few times but I am still having the same issue.I need your support in this matter, I am using the same email address please reply back to me at your earliest.Best Regards,  
> Mazen


Answers:
author: Ryan
body: Hi Mazen,

As this is information specific to your account, I'll move this conversation over to a ticket. I see you've already written one in, so I'll be happy to answer you there.

Thanks,

Ryan
Does Trello not allow for unlimited boards anymore?
Asked by Andrew Davis:

I've seen other posts outlining the creation of boards requiring a team, and the limit on boards per team being 10. Does this mean I have to make a new team every time I hit that threshold? Is there a limit on the number of teams I can make?


Answers:
author: carlosughini
body: Hi Andrew,

Welcome to the community!

Could you please confirm if you are using a free account?

In case you are, your assumption is correct. **Trello Teams can** be created for any group in your life: whether for work, family, friends, or just for fun. Free **teams can** hold up to 10 open boards at a time, and Business Class and Enterprise **teams get** unlimited open boards. There is **no limit** to the number of **teams you can** create.

You can check more information at the link below:

* [Create a Team](https://trello.com/en-AU/guide/create-a-team)

Please check the information above and let me know if it helps. :)

Cheers,

Carlos


Tags: board

team
Windows 10 App not possible to use with 1Password
Asked by Reinhard:

1Password is running but i can?t get the info's from 1Password stored for the Atlassian account to log in. What im doing wrong? any idea? Tx.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Reinhard](/t5/user/viewprofilepage/user-id/4254214) ,

Welcome to the Atlassian community!

You can clear the cache of both the 1password app and the browser and then re-enter your login \& password in the 1password app then try to use the 1password app in your browser and try to log into your Atlassian account!


Tags: password

windows
No personal boards is really annoying
Asked by John Cooney:

Hi

I've been using Trello for several years now. It looks beautiful, is very intuitive but the change which means you can no longer create personal boards is foolish. I was about to recommend Trello to the organisation I work with but this change, which is essentially about REMOVING user flexibility, has made me think again. It's prompted me to look around at other options and clearly there are many other excellent options out there. Atlassian should be mindful of the fact that removing user functionality and making something which was possible no longer possible is a sure fire way to lose fans.

J


Answers:
author: Vero Rivas
body: Hi [@John Cooney](/t5/user/viewprofilepage/user-id/4254031)

You can continue creating personal boards, just create a team where you are the only member and assign that team to the boards that are exclusive to you.

<https://help.trello.com/article/1241-why-cant-i-create-a-board-outside-of-a-team-anymore>

Cheers
Rule and adding member
Asked by Branko Algoet:

I'm adding a rule that when a new card is created in a certain list (which happens automatically) I want people to be assigned automatically in turn, I found this function but I was wondering if there is a way to exclude certain people. Like for example we have 4 people on the board, but I only want 3 people to be assigned to cards in that list in turn, the other person has a different list where they work on alone. So is there any way to exclude a person from being assigned to a certain list?


Answers:
author: Felix
body: Hey [@Branko Algoet](/t5/user/viewprofilepage/user-id/4253998)

Yes, you can absolutely control the people in the "rotation".

To do so, create *another card,*called something that matches the role of the people you're assigning. For example "Reviewers". Then, add the people you want to include in the rotation to that card.

In Butler, you'd then click the little "target" next to the "add a member in turn" action, and paste the link to your "Reviewers" card.

![Screen Shot 2021-02-07 at 9.43.35 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/129230i07E0EA59F9244500/image-size/large?v=v2&px=999 "Screen Shot 2021-02-07 at 9.43.35 AM.png")

You can add/remove people from that "Reviewers" card without needing to touch the Butler rule, which is handy if someone is out/on vacation.

Hope this helps,

Felix

comments: author: Branko Algoet
body: Thanks you [@Felix](/t5/user/viewprofilepage/user-id/853253)  

I tried this and it works now, thanks for the help! :)
How can I comment or add voice note in trello?
Asked by Malak Abu Zaid:

How can I comment or add voice note in trello? Is there a power-up to add voice message or voice note?


Answers:
author: Vero Rivas
body: Hi [@Malak Abu Zaid](/t5/user/viewprofilepage/user-id/4215928)

Look at this posts, maybe can help you:

<https://community.atlassian.com/t5/Trello-questions/Is-there-a-way-to-directly-record-a-voice-memo-or-video-as-a/qaq-p/978338>

<https://ifttt.com/applets/cCf2FDuY-create-new-trello-cards-by-voice-using-google-assistant>

<https://help.trello.com/article/765-commenting-on-cards>

Cheers
Variables dates
Asked by Branko Algoet:

I have found out how I can add weeks etc. through this page (<https://help.trello.com/article/1157-variables>) but now I have this problem;  

This card is made every first day of the month. On that month we host a weekly convoy every Monday so I would like to the "Prime Weekly - DATE" to be changed by the real date of that month. Is there a variable that I can use to do this, so it changes it with the Mondays of that month?  
[https://imgur.com/a/JvoPsfm](https://imgur.com/a/JvoPsfm)?)


Answers:
author: Ryan
body: Hi Algoet,

Those variables are available to use in Butler rules. One way that you could set this up is with a Butler calendar rule which creates a new card for you each week. In the title, you could then include the variable {date} which would automatically add the date on the day that the card is created.

Would this be an option for you?

Ryan

comments: author: Branko Algoet
body: That could be an option, thank you! :)
I copied a shared board, but I cannot close or archive the original. Please help.
Asked by Joanne Van Winkle:

A friend shared a board with me, as I'm new to Trello. I copied it per her instructions and renamed it. The original shared board needs to be closed or archived, but both options are grayed out. I'm a little frustrated. Please help. Thank you.


Answers:
author: Michael Pryor
body: You have to be an admin to close it. It sounds like your friend is the admin. So they would have to do it.   

But if you just want to remove it from your boards then to and click on your face on the top of that board and select "Leave Board"

<https://help.trello.com/article/804-leaving-a-board-in-trello>

comments: author: Joanne Van Winkle
body: My icon is not there, so that didn't work for me. Thank you.
My home page keeps taking me to workspace settings
Asked by Heather Matera:

just signed up last night - playing around with it and now everytime i click the home or Trello button it takes to what appears to be my workspace settings (tabs that say boards, team members, setting, etc)

How do I get back to my home page with my upcoming and everything??


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Heather Matera](/t5/user/viewprofilepage/user-id/4253694),

Welcome to the Atlassian community!

If you are using the desktop app then clear cache \& data from the app then uninstall it and install it again then log in to your account.
Creating a new rule with Butler
Asked by Christoffel Couck:

I want to create a rule that adds a new green tag with the name of the company that's on the prospect card, when a specific item in a checklist is ticked to move that card from "Prospects" to "Active (not booked)". I know how to add the trigger, but I can't find how to create a new tag.

![Trello.01.png](/t5/image/serverpage/image-id/129221i451C30D6F45BF11F/image-size/large?v=v2&px=999 "Trello.01.png")


Answers:
author: milynnus
body: [@Christoffel Couck](/t5/user/viewprofilepage/user-id/4253884)

Try this. Choose an exist green label with a name and replace that name with a variable e.g. {cardname} that represents the company's name. Note you may find yourself with many green card with different names.

comments: author: Christoffel Couck
body: That solved it, fantastic! Thank you!


Tags: label
Compra
Asked by Propagatio Gest?o de Conte?dos e Tr?fego:

Prezados,

Preciso de uma ajuda da comunidade e que esta mensagem chegue at? ao suporte do Trello.   

Uma plataforma muito ?til em nosso dia a dia, nada tenho a reclamar dos recursos, etc.   

Por?m, imaginava que a cobran?a seroa feita em Reais e foi feita em D?lares.   
Como meu cart?o ? pr?-pago, podem imaginar o tamanho do problema para mim, quase 6 vezes o valor que eu imaginava.   

E com poucos recursos, imaginem.   
A minha pergunta ? se existe uma pol?tica de devolu??o, j? que ao verificar a cobran?a no mesmo dia eu cancelei o plano.  

Pe?o desculpas pelo engano, mas se eu tivesse a certeza que seriam valores cobrados em D?lar, estudaria melhor a condi??o.   

Repito a d?vida: Como funciona, se ? que funciona uma pol?tica de reembolso?   
Obrigado.   


Answers:
author: Propagatio Gest?o de Conte?dos e Tr?fego
body: My thanks to the Trello Department that manages these issues.

I was promptly answered and answered.  
My sincere, thank you very much.

comments: author: Ariane Miranda Santos
body: Boa tarde Propagatio Gest?o de Conte?dos e Tr?fego, gostaria de saber se voc? consegui receber o reembolso, e como foi feito? Estou passando pelo mesmo problema e ainda n?o recebi confirma??o do suporte.


author: Propagatio Gest?o de Conte?dos e Tr?fego
body: Ol?, Ariane!  
Pascoal Grisolia.   

Sim, no dia seguinte foi cancelada a compra e em 5 dias o cart?o de cr?dito foi avisado.   
Tudo absolutamente correto e r?pido.   

SDS


author: Michael Pryor
body: Yes you can probably get a refund. Just login to Trello and click on your face or initials in top right and contact support directly.

comments: author: Propagatio Gest?o de Conte?dos e Tr?fego
body: Thank you. I was quickly attended to by the department responsible.


author: Vero Rivas
body: Hi [@Propagatio Gest?o de Conte?dos e Tr?fego](/t5/user/viewprofilepage/user-id/4214599)

Look at this posts, maybe can help you:

[https://www.atlassian.com/legal/archives/trellotos/trellotos04222015#:\~:text=Trello%20provides%20means%20for%20Account,the%20cancellation%20and%20refund%20request](https://www.atlassian.com/legal/archives/trellotos/trellotos04222015#:~:text=Trello%20provides%20means%20for%20Account,the%20cancellation%20and%20refund%20request).

<https://help.trello.com/article/1002-smart-billing>

<https://help.trello.com/article/836-cancel-trello-business-class>

Cheers

comments: author: Propagatio Gest?o de Conte?dos e Tr?fego
body: Thank You.  
Regards
Butler & Trello
Asked by Avik Das:

How to find a card using butler automation??


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Avik Das](/t5/user/viewprofilepage/user-id/4130045) ,

Welcome to the Atlassian community!

Please read and follow the steps shown in this article/documentation

<https://help.trello.com/article/1193-butler-card-lookups>

I hope your issue will be solved!

comments: author: Avik Das
body: Thanks [@Soumyadeep Mandal - SaM](/t5/user/viewprofilepage/user-id/4216583) for the docs.


Tags: butler

cloud
Cant delete Due Dates on my Trello Card
Asked by Lorenzo Dragano:

The problem occurs only for one of my Boards.

Everytime when i delete the due date, automatically the due date gets set again. I tried different internet browsers, but the same Problem occured every time.

I dont use any automation or butler settings.I tried to deactivate the Power up (Hierarchy) but it doesnt work also.

How can i solve the problem?


Answers:
author: milynnus
body: [@Lorenzo Dragano](/t5/user/viewprofilepage/user-id/4253559)

Check the Activity Details of the card. It may be a rule set by someone else.

comments: author: Lorenzo Dragano
body: Thank you, but it says that i change the due date


author: milynnus
body: [@Lorenzo Dragano](/t5/user/viewprofilepage/user-id/4253559)

Does it show Butler at the end of that entry?


author: Lorenzo Dragano
body: No ...


author: milynnus
body: [@Lorenzo Dragano](/t5/user/viewprofilepage/user-id/4253559)

Sorry, currently nothing else I could think of.


Tags: delete

due-date

hierarchy
How to restore footer comments (or comments generally) in same order as they appeared on a page?
Asked by Parth:

I am asynchronously putting all comments back to a targeted page. However, the order of comments is not retained when compared with the original page. I am passing history.createdAt and history.lastUpdated at fields, but with no results.

Original Page with comments ordered properly:

```
<<< Page content >>>

Footer comment
Comment 1 [CreatedAt -  Monday    - 1/1/2022]
Comment 2 [CreatedAt -  Wednesday - 3/1/2022]
Comment 3 [CreatedAt -  Saturday  - 5/1/2022]
```

Sample Page after making comments POST call asynchronously and in an unordered manner:

```
<<< Page content >>>

Footer comment
Comment 3 [CreatedAt - Saturday - 5/1/2022]
Comment 2 [CreatedAt - Wednesday - 3/1/2022]
Comment 1 [CreatedAt - Monday - 1/1/2022]
```

It seems like confluence is overwriting the createdAt field passed when making a POST call. This results in comments getting restored in a random way.

Is there a way to restore comments in an ordered way, but asynchronously?


Answers:
author: Jessica
body: Hi [@Parth](/t5/user/viewprofilepage/user-id/4972392)

It wouldn't be possible to restore or add the comments in an ordered way asynchronously.

The reason for that is because the comments does not work like the pages for example, that are possible to be ordered in the UI and placed and moved in the page tree for example.

With that in mind, if you add a comment to a page, it is not possible to change it's location in the hierarchy and there is no "order" location where it can be placed.

In addition to that, the "order" you are trying to get from the history, wouldn't work, as it is read only and would only appear once it is published, not before.

That being said, the only way to guarantee it will be added in the order you want, would be adding it synchronously.  

Hope that helps clarifying!  

Cheers,  
Jessica


Tags: cloud

comment

confluence-cloud

footer
What does matchIndex and numMatches stand for inline comment?
Asked by Parth:

I have two questions and would be happy if someone is able to answer it.

#### **1. What does the following properties mean?** {#toc-hId-149199578}

```
"inlineProperties": {
  "originalSelection": "dog",
  "markerRef": "72afba78-2932-4d46-a600-263b33f0793d",
  "numMatches": 1, <--------- What is this for??
  "matchIndex": 0, <--------- What is this for??
  "serializedHighlights": "dog",
  "lastFetchTime": "1234567890" <--------- What is this for??
},
```

#### 2. How can I add an inline comment when the word I am targeting appears multiple time in my content body? {#toc-hId--1658254885}

I am trying to create an inline comment to a word that appears multiple times on the page.

The word dog appears **7 times,** I am trying to add inline comment to **5th one** with markref set to **"72afba78-2932-4d46-a600-263b33f0793d"**

The error that I am getting:

**![Screen Shot 2022-06-29 at 1.31.18 PM.png](/t5/image/serverpage/image-id/203940iADF3C6B373D74D0D/image-size/large?v=v2&px=999 "Screen Shot 2022-06-29 at 1.31.18 PM.png")**

Page which I am trying to recreate:

![Screen Shot 2022-06-29 at 10.25.39 AM.png](/t5/image/serverpage/image-id/203939i92E9AB152688B6E0/image-size/large?v=v2&px=999 "Screen Shot 2022-06-29 at 10.25.39 AM.png")


Answers:
author: Rodrigo C
body: Hi [@Parth](/t5/user/viewprofilepage/user-id/4972392)

As I haven't found an official description for each of these attributes yet, the following definitions are based only on my tests, but please keep in mind that these definitions are not official, not documented and may change over time.

Always consider the [Confluence Cloud REST API](https://developer.atlassian.com/cloud/confluence/rest/intro/#about) the ultimate source of truth when it comes to API documentation.

* markerRef:  
  Arbitrary marker.  
  String  
  Not required
* numMatches:  
  Number of matches of the selected text. Has to be 1.  
  Required  
  Integer
* matchIndex:  
  Index of the matching text. Has to be 0.  
  Required  
  Integer
* serializedHighlights:  
  I could not determine its purpose. It accepts multiple data types.  
  Required  
  String
* lastFetchTime:  
  UNIX epoch timestamp of when the comment was last fetched.  
  Required  
  Integer

This post might also be useful to your use case [How do we add an in-line comment to Confluence content using the REST API?](https://community.atlassian.com/t5/Answers-Developer-Questions/How-do-we-add-an-in-line-comment-to-Confluence-content-using-the/qaq-p/493729)

Hope this helps! :)


Tags: cloud

comment

confluence-cloud

inline-comment