youngmon/atlassian-qna huggingface dataset:
Someone has already added that SSH key
Asked by David Link:

Hi,

I am using my *removed_email* account. When I try to add my ssh public key I get the following error message:

Someone has already added that SSH key.

Here is my public key

ssh-rsa AAAAB3Nz................

Can you tell which other account is using it - and how I can remedy this? The email I listed above is the account username wish to use.

Thank you,

David Link


Answers:
author: Mark C
body: Hi [@David Link](/t5/user/viewprofilepage/user-id/5037765),

Welcome to the community.

Btw, for security precautions, I've removed the email and your public SSH key from the description.

For the public SSH key, I can see that it is indeed added to your other Bitbucket Cloud account.  
Unfortunately, I can't provide the exact email but it was created in 2013.

Having said that, you can either remove the public SSH key from your old Bitbucket Cloud account and use it for your new account.  
If you can't log in to your old account anymore, I'd recommend generating a new SSH key and using that for your new Bitbucket Cloud account.

Let me know if you have further questions.

Regards,  
Mark C

comments: author: David Link
body: Hello Mark C,

Thank you for your response. I am not sure what the older account is/was - and I no longer have access to it. I went ahead and generated a new ssh key and I'm now able to clone my repo on this computer. I'm all set.  
Thank you,  
David


Tags: bitbucket-cloud

cloud
email transfer request not going through
Asked by Souhail Alavi:

Hello

I have a paid attlassian bitbucket account and i am trying to transfer some repositories from current account to another account that is free, but i m not getting the emails on the other accounts emails.

i checked and the other email account is receiving emails so not sure whats going one.

could you please help?

Thanks


Answers:
author: Mark C
body: Hi [@Souhail Alavi](/t5/user/viewprofilepage/user-id/1995853),

Thank you for reaching out to the community.

Since the other email is receiving the transfer email notification, this would mean that the other workspace is actually a personal workspace account.  
This is the expected behavior for a personal workspace. Only the primary email of a Bitbucket Cloud personal workspace should be receiving the repository transfer email notification.

Hope this helps and do let me know if you have further questions.

Regards,  
Mark C

comments: author: Souhail Alavi
body: Hi [@Mark C](/t5/user/viewprofilepage/user-id/1210823)

But the cloud account is transferring to the personal work space so i m expecting the free account that i am transferring to see the email so it can accept the transfer.

i do not see an email in the mailbox of the originating account.

Thanks,


author: Mark C
body: Hi [@Souhail Alavi](/t5/user/viewprofilepage/user-id/1995853)  

Just to test if you're receiving other email notifications from Atlassian.  
Would it be possible for you to request a reset password email using this link? - <https://id.atlassian.com/login/resetpassword>  

No need to actually reset your account password, we will just check if you're receiving the email.  

Let me know how it goes.  

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
SourceTree does not show the login window during installation
Asked by Stas Horodnianskyi:

Windows 7. I have installed SourceTree and during the first configuration I cannot login, because the appearing window does not load.

![123.png](/t5/image/serverpage/image-id/7457iDB66D8A40CB274DA/image-size/large?v=v2&px=999 "123.png")As you can see on the screenshot, I have opened the same link that tries to open on "Use existing account" button in IE, and it does not load as well.

What should I do? I have cleared the IE cache, reinstalled SourceTree, changed IE safety and privacy settings to low, cleared AppData/Local from Atlassian and SourceTree folders, did not help.

[id.atlassian.com](https://id.atlassian.com/?_ga=2.47523045.374431598.1507553482-321064194.1507553482) is unaccessable from IE, the error(same as [here](https://community.atlassian.com/t5/Sourcetree-questions/Can-t-login-during-Install-Windows-7-on-corporate-environment/qaq-p/636213)):

![1234.png](https://community.atlassian.com/t5/image/serverpage/image-id/7458i36D05B6A80D9A214/image-size/large?v=v2&px=999 "1234.png")


Answers:
author: Ana Retamal
body: Hi Stas, this has been reported in our bug tracker at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244). There are a few workarounds listed in the comments, there's one specially that seems to be working for most of the users so I'll copy it here for you:
> From a working install collect the accounts.json and passwd files.
>
> Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Some users shared other tips too, so you might want to check this [Community thread](https://community.atlassian.com/t5/Sourcetree-questions/Installation-Blank-window-appear-for-quot-use-existing-account/qaq-p/645154?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic#U651319).

Let us know if it worked for you! :)

Cheers

Ana

comments: author: Stas Horodnianskyi
body: I had to google up the contents of account.json because I had no working install, but this helped, thank you.


author: Ana Retamal
body: Glad to hear that! And thanks for accepting the answer :)

Have a good day,

Ana
Login screen not appear, while installing sorcetree
Asked by bhattaxay:

Hello,

I have downloaded the setup of sourcetree from it's official website. While installing app the login screen does not appears.


Answers:
author: Ana Retamal
body: Hi! What do you mean that the login screen does not appear? Are you getting a blank screen?

In that case, this issue has already been reported in our bug tracker at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244). There are a few workarounds listed in the comments, there's one specially that seems to be working for most of the users so I'll copy it here for you:
> From a working install collect the accounts.json and passwd files.
>
> Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Some users shared other tips too, so you might want to check this [Community thread](https://community.atlassian.com/t5/Sourcetree-questions/Installation-Blank-window-appear-for-quot-use-existing-account/qaq-p/645154?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic#U651319).

Let us know if it worked for you! :)

Regards,

Ana
I keep on getting 429 errors when pulling or pushing
Asked by daniel:

Hi.

Often when i'm trying to pull from remote, I get the following error:

*git -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=sourcetree fetch origin*

*remote: Too many failed authentication attempts. Please try again later.*

*fatal: unable to access 'https://user@bitbucket.org/team/repo.git/': The requested URL returned error: 429*

*Completed with errors, see above*

If I keep trying, it eventually works. What is error 429, and if this is some limit we have reached, what kind of limit is this?

thanks in advance


Answers:
author: somethingblue
body: Hi Daniel,

There has been a bug reported for this behavior in Cloud that you can find at [SRCTREE-4678.](https://jira.atlassian.com/browse/SRCTREE-4678) Please vote on the issue and add your comments to the ticket. Once you do that you'll be updated when the ticket is updated.

There are some attempts to work around the issue in the existing comments that you can try, however, in the meantime please vote on the issue to add impact so we can get this fixed!

Cheers,

Branden
How can we disable Git LFS from installing on our local machines without having to press cancel?
Asked by Christopher Lombardi:

Our use of Git LFS is limited to certain team members who require large files. Most of our team does not require large files, however all large files are automatically downloaded, or attempted to be downloaded by Sourcetree or git lfs is prompted to be installed by Sourcetree.  

We would like to be able to prevent Sourcetree from always prompting us to download git lfs when we don't have it installed.


Answers:
author: minnsey
body: Hi can you raise a feature request at <https://jira.atlassian.com>, thanks
Sourcetree won't install on windows 7
Asked by Mario Gonzalez:

Attempt to install software and the box shows up blank and doesn't provide any errors.


Answers:
author: Mikael Sandberg
body: SourceTree is using IE in the background to get to [https://id.atlassian.com](https://id.atlassian.com/?_ga=2.74780498.1944079100.1506548209-478183556.1469038921), so you need to figure out why IE is blocking that site. Make sure you use a supported version of IE.

Checkout this thread and see if it helps, [https://community.atlassian.com/t5/Sourcetree-questions/Can-t-login-during-Install-Windows-7-on-corp...](https://community.atlassian.com/t5/Sourcetree-questions/Can-t-login-during-Install-Windows-7-on-corporate-environment/qaq-p/636213/jump-to/first-unread-message)

There is also an issue logged for it, [SRCTREEWIN-7949](https://jira.atlassian.com/browse/SRCTREEWIN-7949), check it out and also add yourself as a watcher in case there is a workaround or a fix for it.

comments: author: Mehrad Tavakoli
body: I found that my IE11 was running in compatibility mode. When I went to tools, compatibility view settings, and uncheck this option, then the URL was loading. I was able to find the root cause by looking at the IE11 console logs.
SourceTree/OSX/Mercurial - Error trying to clone, pull, push after changing credentials
Asked by David Malaguti:

Using SourceTree 2.6.3 (134) on OS X Sierra. I tried to change the credentials for my Mercurial repository, and now any attempt to pull, push, or clone a new repo results in an error, listed below. I've tried removing and reinstalling SourceTree entirely and I still get the same result.

\>\>\>\>\>

hg pull -u default

pulling from https://my url

Error calling askpass for username: 2017-10-09 10:43:59.269 SourceTreeLogin\[9666:377251\] \*\*\* Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '\*\*\* -\[NSPlaceholderMutableString initWithString:\]: nil argument'

\*\*\* First throw call stack:

(

0 CoreFoundation 0x00007fff9706857b __exceptionPreprocess + 171

1 libobjc.A.dylib 0x00007fffac2c71da objc_exception_throw + 48

2 CoreFoundation 0x00007fff970e5c55 +\[NSException raise:format:\] + 197

3 Foundation 0x00007fff989f8ad1 -\[NSPlaceholderMutableString initWithString:\] + 96

4 Foundation 0x00007fff98a363c4 +\[NSString stringWithString:\] + 45

5 SourceTreeLogin 0x000000010015c0c6 SourceTreeLogin + 12486

6 SourceTreeLogin 0x000000010015beec SourceTreeLogin + 12012

7 SourceTreeLogin 0x0000000100178972 SourceTreeLogin + 129394

8 SourceTreeLogin 0x000000010017ec83 SourceTreeLogin + 154755

9 SourceTreeLogin 0x000000010015a9e0 SourceTreeLogin + 6624

10 libdyld.dylib 0x00007fffacba8235 start + 1

)

libc++abi.dylib: terminating with uncaught exception of type NSException

abort: http authorization required for https://my url

Completed with errors, see above


Answers:
author: bgannin
body: Please file a ticket at <https://jira.atlassian.com/browse/SRCTREE> with those details and we'll take it from there. Thanks for the report!

Brian Ganninger  
Senior Mac Developer, Sourcetree
Install Issues- Source Tree
Asked by Sharad Awasthi:

During Install steps , "Login to Atlassian Account" window comes blank and I cant continue. Need urgent help as I'm stuck with my business deliverables because of this. I'm using windows 7.


Answers:
author: Ana Retamal
body: Hi Sharad, this is know issue and we've been discussing it on [this Community thread](https://community.atlassian.com/t5/Sourcetree-questions/Installation-Blank-window-appear-for-quot-use-existing-account/qaq-p/645154?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic#U651319). I've shared there one of the workarounds listed in the bug ticket, and another user added some tips to it so make sure to follow it.

Additionally, this is the bug ticket where the issue was reported [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244). Our developers are already working on it. My recommendation is to watch that ticket to be notified of further updates, and also read the comments as other users have been adding other solutions that worked for them.

Hope that helps!

Ana


Tags: upgrade

windows
Source Tree setup file is unformatted
Asked by Sharad Awasthi:

I'm trying to update source tree . when downloading the file for windows 7 ,I'm getting it in unformatted and can't find appropriate program to Run it. Please help.


Answers:
author: Ana Retamal
body: Hi Sharad, are you using Internet Explorer to download it? We've seen cases were IE would change the name of the file for some reason. Can you try some other browser (like Chrome for example) and try to download it from [our website](https://www.sourcetreeapp.com/)? You should be getting a .exe file.

Let us know if you need further assistance!

Regards,

Ana
Request for Feature: Word wrap for Diff views
Asked by Mark Nelson:

Hello,

I'm a longtime user of SourceTree. One feature I'd love to have is Word Wrap in the diff views. For example, when I am committing a text file, and I can see the hunks that have changed... could we have an option to word wrap? This way, I can scroll down to see all of my changes.

Thank you


Answers:
author: Peter DeWitt
body: [@Mark Nelson](/t5/user/viewprofilepage/user-id/1155405), check this support ticket out. It looks like they closed it for a previous version but I'd open a new one for the current version.

[https://jira.atlassian.com/browse/SRCTREEWIN-495?workflowName=SourceTree+Bug+Workflow\&stepId=6](https://jira.atlassian.com/browse/SRCTREEWIN-495?workflowName=SourceTree+Bug+Workflow&stepId=6)

pd
SourceTree, not respecting the closing/deleting of a pull request from GitHub
Asked by Jim Tyrrell:

Painting the Corpse. Please read the book by Alan Cooper around Inmates are running the asylum.

<br />

I don't need a tool that is on top of git, I need a tool that abstracts away what I am trying to do and reflects what is really going on in GitHub.

I have deleted Pull requests in GitHub, but they are still very much showing up in SourceTree. I finally figured out how to delete some unwanted commits, but that should just work in SourceTree w/o having to jump through hours of hoops.

Why in the world are these deleted/closed pull request that I no longer need showing up, and if I don't need them, why isn't a simple right click delete remove available.

<br />

Or alternatively, if I need to make something that is older in the commit history my current code base, why can't I just right click and make this my rebased thing that is current. SourceTree/GitHib/Git/Linus you all forsake me.

Jim


Answers:
author: Jim Tyrrell
body: Most importantly at the command line, and SmartGit behave as I would expect. Please fix this issue. I am happy to help.
Cannot connect to my bitbucket
Asked by Oleg Puchkov:

Have revoked my app passowrd but still no success.

Get an error on login from SourceTree "The remote service said: 'The operation couldn't be completed. (SDNetDomain error 7.)".

Meanwhile SourceTree is constantly asking for access to my key chain on Mac.

Thank you in advance,


Answers:
author: Oleg Puchkov
body: Resolved:

1. reinstalled SrouceTree

2. removed repository

3. cloned repository through terminal (revoked app password and reentered it in terminal)

4. it works now :)
Repo no longer accepts push
Asked by Troy Anderson:

Recently, I started to experience a problem where my 'pushes' are failing with a permission error on one of my repos. Other repos work fine; I'm able to successfully push to them.

I tried pushing to the repo from another machine after performing a pull to ensure local and remote are the same. I still get a permission error. Here is the error information I see '

remote: error: Cannot update the ref 'refs/heads/master': unable to append to logs/refs/heads/master: Permission denied

'

I have not made changes to my Bitbucket account. So I'm not sure why I'm suddenly experiencing this problem. Especially on only one of my repos.

Help would be greatly appreciated.


Answers:
author: bgannin
body: What platform are you on an what version of Sourcetree are you using?

comments: author: Troy Anderson
body: I'm experiencing the problem on both Windows 10 \& High Sierra macOS.

Everything worked well a couple of days ago.


author: Troy Anderson
body: Also I'm using the latest version of SourceTree
sourcetree with bitbucket in https certitiface
Asked by Noam Lugasi:

Using GoDaddy certificate on the bitbucket server, sourcetree dosnt seems to trust that certificate when "disable SSL certificate validation" is unchecked


Answers:
author: bgannin
body: Sounds like a bug on our end. Please file a ticket in either <https://jira.atlassian.com/browse/SRCTREE> (macOS) or <https://jira.atlassian.com/browse/SRCTREEWIN> (Windows) and we'll take it from there.
SourceTree cannot start [see error log in desc]
Asked by Rudy Pangestu:

I have SourceTree installed in my laptop since long time ago. I didn't use my laptop for 2 weeks and now SourceTree doesn't want to start. When I click on the icon, nothing happen. No error message or anything.

I have tried to uninstall and reinstall. Still the same. Can somebody help me?

This is the error log:
> ERROR \[2017-10-08 14:57:52,573\] \[1\] \[SourceTree.App\] \[.ctor\] - finish EnsureSquirrelExecutionStubIsCopied  
> ERROR \[2017-10-08 14:58:12,269\] \[1\] \[SourceTree.App\] \[OnStartup\] - Failed to start  
> System.NullReferenceException: Object reference not set to an instance of an object.  
> at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)  
> at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog\[T\](NotificationDialogWindow notificationWindow, Tuple\`2 customAction, VistaTaskDialogIcon icon)  
> at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog\[T\](String title, String message, Tuple\`2 customAction, String cancelLabel, String suppressionSetting, Action\`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)  
> at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)  
> at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()  
> at SourceTree.AppRoot.RunPreFlightChecks()  
> at SourceTree.AppRoot.OnStartup(StartupEventArgs e)  
> at SourceTree.App.OnStartup(StartupEventArgs e)


Answers:
author: Rudy Pangestu
body: Solved:

<https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-failed-to-start/qaq-p/642445>
Source tree doesn't start on Windows 10
Asked by budik21:

I am not able to run SourceTree, the problem has occured after install the W10 Anniversary Edition.

Tell the true, I am pretty dissapointed with application behavior. No problem is visible, no error message is displayed, it only doesn't work.

Maybe for Apple users is this behavior OK, but definitely not for me.. If something doesn't work, it _MUST_ display some error message., Without this is nobody able to solve it!

Here is my stacktrace, hard mined from user profile (why Install procedure doesn't ask me, where I'd like to place the instalation)?

ERROR \[2017-10-07 13:05:49,868\] \[1\] \[SourceTree.Accounts.AccountManager\] \[.ctor\] - Unable to load accounts  
System.NullReferenceException: Odkaz na objekt nen?astaven na instanci objektu.  
v SourceTree.Host.Bitbucket.BitbucketHost.GetCanonicalUri(IConfigurationManager configurationManager)  
v SourceTree.Host.Bitbucket.BitbucketHost.get_CanonicalUrl()  
v SourceTree.Accounts.LegacyAccountPersistenceService.ConvertFromHostedAccounts(IEnumerable\`1 hostedAccounts)  
v SourceTree.Accounts.LegacyAccountPersistenceService.LoadAccounts()  
v SourceTree.Accounts.AccountManager.LoadHostedAccounts()  
v SourceTree.Accounts.AccountManager..ctor(IDvcsManager dvcsManager, IDispatcher dispatcher, IInstanceManager instanceManager, IWebManager webManager, IInteractionsManager interactionsManager, IConfigurationManager configurationManager, IHostManager hostManager, IHostUiManager hostUiManager, IAuthenticationUIManager authenticationUiManager, INotificationsManager notificationsManager, IEnumerable\`1 persistenceServices)  
ERROR \[2017-10-07 13:05:50,349\] \[1\] \[SourceTree.App\] \[.ctor\] - finish EnsureSquirrelExecutionStubIsCopied  
ERROR \[2017-10-07 13:05:50,565\] \[1\] \[SourceTree.App\] \[OnStartup\] - Failed to start  
System.NullReferenceException: Odkaz na objekt nen?astaven na instanci objektu.  
v SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)  
v SourceTree.Notifications.NotificationsManager.ShowNotificationDialog\[T\](NotificationDialogWindow notificationWindow, Tuple\`2 customAction, VistaTaskDialogIcon icon)  
v SourceTree.Notifications.NotificationsManager.ShowNotificationDialog\[T\](String title, String message, Tuple\`2 customAction, String cancelLabel, String suppressionSetting, Action\`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)  
v SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)  
v SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()  
v SourceTree.AppRoot.RunPreFlightChecks()  
v SourceTree.AppRoot.OnStartup(StartupEventArgs e)  
v SourceTree.App.OnStartup(StartupEventArgs e)


Answers:
author: minnsey
body: Hi  

We will have a fix released shortly, please see <https://jira.atlassian.com/browse/SRCTREEWIN-7898> for immediate workarounds.


Tags: windows
Can not resolve fatal: remote error: CAPTCHA required
Asked by Thomas Lord:

I have tried to log out and back into my bitbucket account, I have also tried deleting the credentials saved in windows.


Answers:
author: Pascal
body: Possible solutions are:

* Update GIT-version (if using System Git in SourceTree)
* switch to Embedded GIT Version in SourceTree (or update if already using it)


author: Ana Retamal
body: Hi Thomas, if you're using Bitbucket Server, you can ask your admin to clear your captcha as explained at [How to configure captcha in Bitbucket Server](https://confluence.atlassian.com/bitbucketserverkb/how-to-configure-captcha-in-bitbucket-server-779171704.html).

If you're still getting this error, please send us a screenshot and answer the following:

1. Are you using Bitbucket Server or Cloud?
2. When you log in to Bitbucket using the browser, do you get any error?
3. Are you using Sourcetree for Windows or Mac?
4. In Sourcetree, do you get this error during any specific operation?

Cheers,

Ana

comments: author: raju yadav
body: source tree in mac