youngmon/atlassian-qna huggingface dataset:
Missing space in the confluence page
Asked by Ranjit Gupta:

How do I re-instate the "Eduley" space in the confluence page with link

[Page Not Found - Confluence (atlassian.net)](https://qilin-eduley.atlassian.net/wiki/spaces/EDULEY/pages/73629697/Student+Profile+Enrichment#IAP-Admin--Configuring-the-profile-completion-weightage)

In the above page, the Space = Eduley is missing or not available. How do we re-instate the space so that contents are visible?


Answers:
author: Kristian Klima
body: Hello [@Ranjit Gupta](/t5/user/viewprofilepage/user-id/5541237)

When you trash a space, it will end up in a space trash.

Trash is available.

Spaces \> View all spaces \>

There are two tabs - Archived and Trashed

![2024-07-11_10-38-37.png](https://community.atlassian.com/t5/image/serverpage/image-id/334911i2C8DA28B5B57188C/image-size/large?v=v2&px=999 "2024-07-11_10-38-37.png")

If the space in the Trashed folder, you can restore it from... (your admin can).

![2024-07-11_10-41-54.png](https://community.atlassian.com/t5/image/serverpage/image-id/334912iA772DB8B970229DE/image-size/large?v=v2&px=999 "2024-07-11_10-41-54.png")


author: Alex Koxaras _Relational_
body: Hi [@Ranjit Gupta](/t5/user/viewprofilepage/user-id/5541237) and welcome to the community,

You can't restore a space once it's deleted. However a space admin can restore a deleted page from the space trash. I think that this is your case. Please read more here <https://support.atlassian.com/confluence-cloud/docs/delete-restore-or-purge-a-page/>

Let me know if that helped!

comments: author: Kristian Klima
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

A trashed space can be restored - speaking from experience, many people don't know that when they trash a space in Cloud, it's still not completely deleted :)

As a result, their trashed space folder is full of spaces they thought to be long gone ;)


Tags: cloud

confluence-cloud
How to remove white space on the left and right side on Confluence page on iPad app?
Asked by zzhang3:

![IMG_5234.jpeg](/t5/image/serverpage/image-id/334865i1C1FEF1F6E3CF27A/image-size/large?v=v2&px=999 "IMG_5234.jpeg")I am using the Confluence Cloud app on my iPad Pro with a keyboard, and I usually work in landscape mode.

Every time I open the Confluence iPad app to read a Confluence page, I find the content is narrowed into the center with big white spaces on the left and right. Even when I enter the page in full-screen mode, the white spaces are still there.

I need to remove the white space and have the center page content displayed in full.

P.S.: The page looks totally fine if displayed in a laptop browser.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@zzhang3](/t5/user/viewprofilepage/user-id/5541221)

If that page looks as it should on a laptop and differently on the confluence app, then most likely there is something wrong with the app. Usually when editing a page in confluence you have the ability to set its width. If you edit this page from the app, can you change its width?

comments: author: zzhang3
body: Thanks for the reply.

If I start editing the page, the app will enter the editing mode, which the page layout is fine (without touching anything) on iPad app.

However, this page is not created by me, and I do not want to edit other person's page.

One more thing I discovered is, if I go to my account by tapping my profile picture on the top left, and then turn off "New Page View Experience" and then restart the app, the content is able to displayed properly (in the content area only, the header - The section covers title, author, etc still have white spaces on the left and right).

Therefore, I am reasonably believe this is a bug caused by the app rather than how the page is structured by the page author.


author: Alex Koxaras _Relational_
body: Yup, that could be the case.


author: zzhang3
body: Is here the right place to raise a bug on the app?


Tags: cloud

confluence-app

ipad

mobile-app

questions-for-confluence

questions-for-confluence-cloud
Confluence Database Rich Text
Asked by Jackie Thomas:

Is it possible to allow a field in the confluence database to accept rich text (bold, underline, etc.)? How about a field for multiple images?


Answers:
author: Kristian Klima
body: Hi [@Jackie Thomas](/t5/user/viewprofilepage/user-id/5322964)

The solution is to put bold text, multiple images into an excerpt on a page, then configure the field to display the excerpt of that page.

Not ideal, but works as a workaround :)

![2024-07-11_09-17-18.png](https://community.atlassian.com/t5/image/serverpage/image-id/334891i0A458F6117F72DF7/image-size/large?v=v2&px=999 "2024-07-11_09-17-18.png")


author: John Funk
body: Hi Jackie - Welcome to the Atlassian Community!

I don't believe that you can add that formatting, but interested in the answer also.


Tags: cloud

confluence-cloud

database
IND360????????
Asked by qi_wan:

IND360????????


Answers:
author: qi_wan
body: ???????????Confluece \& Jira,?????????Atlassian Intelligence??????????????????????????????

comments: author: YY Brother
body: ?????????????????Question?AI ??? Jira Cloud Premium ? Enterprise Plan


author: YY Brother
body: Hi [@qi_wan](/t5/user/viewprofilepage/user-id/5541124) ????? Confluence ?????


Tags: cloud

confluence-cloud

not-applicable
Contact numbers or email for this company
Asked by Loyola Dsouza:

What is the email number or email address for support


Answers:
author: Trudy Claspill
body: Hello [@Loyola Dsouza](/t5/user/viewprofilepage/user-id/5540948)

Welcome to the Atlassian community.

There is not an email address of phone number for contacting Atlassian Support.

Product Administrators and Organization Administrators can open support cases through their customer portal at

<https://support.atlassian.com/contact/#/>


author: Nicolas Grossi
body: [@Loyola Dsouza](/t5/user/viewprofilepage/user-id/5540948) Welcome!:

support.atlassian.com


Tags: cloud

confluence-cloud
Database entry link field does not show other databases in space
Asked by Morgan Webber:

I have two databases in my space, db1 and db2. I am trying to setup an Entry Link from db1 to db2, but the Entry Link \[Database\] field is not showing any databases. Both databases have entries in them.

Not sure what I am missing? The databases are the default databases with some sample data in them, nothing different. I've tried deleting and re-adding them, no luck. Is there a checkbox I need to check to set them to "linkable" or something?


Answers:
author: Marc - Devoteam
body: Hi [@Morgan Webber](/t5/user/viewprofilepage/user-id/5540934)

Reading other articles, I think you need to use the backlink feature

See:

[Entry-links-and-two-way-relations](https://community.atlassian.com/t5/Confluence-Databases/Entry-links-and-two-way-relations/td-p/2646934)

[Questions-and-Feedback-about-new-implementation-of-database](https://community.atlassian.com/t5/Confluence-Databases/Questions-and-Feedback-about-new-implementation-of-database/qaq-p/2623463)


Tags: cloud

confluence-cloud
Table Transformer_Transform ID into Name for Multi User Picker field
Asked by Hoang Nguyen:

Hello Community,

I'm building a Confluence dashboard by pulling Jira custom fields, and followed this thread [here](https://community.atlassian.com/t5/Confluence-questions/Merging-two-tables-with-SQL-to-transform-ID-into-Name/qaq-p/2427125) to merge 2 tables to transform ID into Name. But, it only worked on Single User Picker fields. I receive this error for Multi User Picker fields:

TypeError: Cannot read properties of undefined (reading '\[field name\]')

Is there a way we could make it work for Multi User Picker fields? Thank you!


Answers:
author: Stiltsoft support
body: Hi [@Hoang Nguyen](/t5/user/viewprofilepage/user-id/5540068) ,

If by the Multi User Picker field you mean not \|user_a\| but \|user_a, user_b, user_c\| (several user names in one cell divided by any separator, more likely by comma), then you may try to split them into separate rows.

Here is an example from our documentation (the "Splitting cell values in a column to different rows" section): <https://docs.stiltsoft.com/tfac/dc-server/custom-transformation-use-cases-with-advanced-sql-queries-42241587.html#CustomTransformationusecaseswithadvancedSQLqueries-Splittingcellvaluesinacolumntodifferentrows>

Then the JOIN function will be applied to your tables.

After all the manipulations your may group your result table back.

Also if you are stuck, you may refer to [our support portal](https://stiltsoft.atlassian.net/servicedesk/customer/portal/14) that is confidential. You'll be able to attach the screenshots of your tables and the page storage (upper right corner of the page -\> menu ... -\> View storage format). We'll recreate your page and help you with the case.


Tags: confluence-data-center

data-center

filter

jira

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer
ok I simlifed but need to know wherer I am goin wrong on set expression
Asked by Butch_Richards:

TargetTimeline=now()+(86400000\*(3+QuesTImeFrame.value))  

trouble syntax "

QuesTImeFrame.value"  

that field is a numeric field


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Could you add more context to your question? I'd like to help but I'm not sure what you are asking.


Tags: cloud

confluence-cloud
Copy Form value to Confluence
Asked by Karim Mohamed:

Hi,  

I want to create a rule when the workflow reaches a specific status, it will copy the values of the form in that JSM ticket and create a Confluence page. How would one go about doing so ?   

Should I use API and if so how would I do ?  

Thank you


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Karim Mohamed](/t5/user/viewprofilepage/user-id/5046408)

You can use Create page in Confluence action. If not you can consider to use Confluence rest api.

Regards,

Seba


Tags: cloud

confluence-cloud
Unable to Add Images to Confluence Page Despite Having Permissions
Asked by Pablo Ruiz Gonz?lez:

I am experiencing an issue where I am unable to add images to a Confluence page within a specific space, even though I have the permissions to add and delete attachments. As shown in the following image, I have the necessary permissions:![9a9da4e9-d85b-4310-8d02-b2c2cce7051a.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334720i0ECD30AB4F9E99E0/image-size/large?v=v2&px=999 "9a9da4e9-d85b-4310-8d02-b2c2cce7051a.jpg")

The issue is also ilustrated in the image below where the "Add image, video or file" icon is hidden. Does anyone how to solve this issue?

![a22abfec-9c8b-4f05-89fa-dfd46538cbba.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334718iBE42D6DF977F8DCE/image-size/large?v=v2&px=999 "a22abfec-9c8b-4f05-89fa-dfd46538cbba.jpg")


Answers:
author: Kristian Klima
body: Might be Atlassian induced but restarting the computer seems to help

<https://community.atlassian.com/t5/Confluence-questions/Missing-the-Insert-Image-Tool-in-Tool-Bar/qaq-p/2750347#U2750787>


author: Kristian Klima
body: Hi [@Pablo Ruiz Gonz?lez](/t5/user/viewprofilepage/user-id/5540828)

I wonder if it's a confluence bug

<https://community.atlassian.com/t5/Confluence-questions/Missing-the-Insert-Image-Tool-in-Tool-Bar/qaq-p/2750347#U2750653>

[@Sam Schneider](/t5/user/viewprofilepage/user-id/4480050)

comments: author: Aaron Pavez _ServiceRocket_
body: Hi [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962)

Could be. Second post with this issue.

It might be best to involve Atlassian on this. [@Pablo Ruiz Gonz?lez](/t5/user/viewprofilepage/user-id/5540828)

<https://support.atlassian.com/contact/>

Regards


Tags: cloud

confluence-cloud
can't insert Excerpt macros in the table
Asked by Olena Sierokurova:

Hi,  
Why I can't insert Excerpt macros in the table?   
it appears after it, seems like a bug for me


Answers:
author: Kristian Klima
body: Hi [@Olena Sierokurova](/t5/user/viewprofilepage/user-id/5540915) and welcome to the Community.

Fitting or not, nesting of macros is limited in Confluence Cloud and you cannot insert an Excerpt in a Table. (As a content person and writer, I have to say, rightly so :) I don't like those macros ????????s :) )

If you want a structured page, you can use the Layout feature and insert your excerpt in one of those sections.

comments: author: Olena Sierokurova
body: I like to have the structured page and i have many dependencies and it force me to duplicate the information three times, so I'll prefer to have a nesting:)   

Regarding Layout feature, I've tried it already and it doesn't work :(   
The same result, macros appears after it


author: Kristian Klima
body: You can insert macros in the layout cells. Infoboxes, excerpts, images, include page, etc.


Tags: confluence-unknown-hosting-type

unknown-hosting-type
Bulk Link Update
Asked by Brandon Neal:

We are currently in the process of migrating data folders from SharePoint to Google Shared Drives. We have a couple top-level folders that are associated and have a lot of links in Confluence.

Looking through articles and posts, it looks like the .CSV or the plugin are the only two options. Can someone please share their experience and any assistance that may be helpful for the transition?

Thanks,  
Brandon


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Those are the two main options.

I normally export the space as CSV then script something in Perl, Python or just sed/awk to update what I need to update then import it back.


author: Kristian Klima
body: [@Brandon Neal](/t5/user/viewprofilepage/user-id/5540829)

Yes, and app would help.

I use this one from time to time

[https://marketplace.atlassian.com/apps/1224660?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1224660?tab=overview&hosting=cloud)


Tags: cloud

confluence-cloud
How to save an embedded draw.io diagram as a separate file
Asked by Glenn Grant:

We have a lot of Confluence documents with embedded draw.io diagrams.

When editing the diagrams, we'd like to save copies externally to Confluence as independent .drawio files, however the editor menu doesn't show a "Save as..." option or any other way to Export the diagram in its native format.  

How do we export embedded draw.io diagrams as external draw.io diagrams?  


Answers:
author: Seon Shakespeare
body: Hi Glenn,

While draw.io in Confluence doesn't have a direct "Save As," you can export your diagrams:

1. **Edit the diagram.**
2. **Click the draw.io menu icon** (usually three lines or dots in the top left).
3. **Choose "Export as" or "Download as."**
4. **Select "XML (.drawio)"** and save the file.

You'll then have a separate `.drawio` file

Hope this helps!

comments: author: Glenn Grant
body: There are no three dots in the top left.  

However, I was able to export the diagram as an XML document and then remove the .XML extension to just .drawio, that worked.  

Thanks.


author: MJ Valencia (draw.io)
body: Hi Glenn!

Happy to see you found your way. I was going to suggest that.

If you ever need any more help we have a YouTube playlist dedicated to importing/exporting which you may find useful here: <https://www.youtube.com/playlist?list=PLX6xdk86h_0wgyhSmt-03YUdxO-5mhgMv>

Hope that's helpful!


Tags: cloud

confluence-cloud

draw.io
Import a html page
Asked by Lara Cabrera MSA:

We need to import a html page in an existing space, but we couldn't find the way. Do you have any suggestions? or the only way to do it is with plug in?  
Thanks!


Answers:
author: Shawn Doyle - ReleaseTEAM
body: A marketplace addon is the best way to import an HTML doc in the Cloud. There are a few that support HTML imports.

However, a simple cut and paste may work for you.


Tags: cloud

confluence-cloud
How to link browse by topic tags directly to the content page?
Asked by Eva Kielczewski:

Is there a way to change the way the screen looks when you click on any of the browse by topic items? I'd prefer to have the same result view as when using the search bar. Thanks


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Can you give us a screenshot?


Tags: browse

cloud

confluence-cloud
Use Databases Fields in Automations
Asked by Antal Vig Communardo:

Hi Folks,   
We're currently work on a few workflows we're evaluating using automations and databases.

As far as I understand, and as I can see the only thing you can do with [databases in Automations is to create them](https://community.atlassian.com/t5/Confluence-articles/Automation-for-Confluence-Support-for-Databases-is-here/ba-p/2693938) but not use values from databases in your automations.   
Like assigning them to pages(owner), limit access to the ones mentioned in a database or just send emails to those.

Is this something you guys are working towards or is that currently totally out of scope?   
(Maybe [@Avinoam](/t5/user/viewprofilepage/user-id/1163775) you seem to post a lot about automations, maybe you can tell us something ?)

It would be great to know as we currently have a few customers that request such things.   
Such as this thing on cloud:

<https://docs.comalatech.com/space/CDML/6753944924/Communardo+Metadata+for+Confluence+app>

Would be really great to hear back  
Antal


Answers:
author: Avinoam
body: [@Antal Vig Communardo](/t5/user/viewprofilepage/user-id/3544439) this is the next step of maturity when it comes to the integration between automation and databases in confluence and we're actively exploring these use cases, so stay tuned!

comments: author: Antal Vig Communardo
body: Ok Excited to hear that. Thanks


Tags: automation

cloud

confluence-cloud

databases
I'm not able to add an image to the Confluence page.
Asked by Muragesh_K:

Today I was trying to add images or files to my Confluence space, but when I click to add a file or image, nothing happens. This was working perfectly fine yesterday. I have tried different browsers, rebooting my laptop, clearing cookies, and using incognito mode, but the issue persists. I am the administrator of the space and have all the necessary permissions, including adding attachments.  

I am located in India.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Sounds like you have followed all the steps I would recommend. It's also suspicious that this is the second report of someone not being able to upload images in a short span of time. The only extra step I would do is try from another laptop, seems overkill tho.

I tested on my instance and was able to add images, so it's not a system-wide issue, however, maybe it's an issue that is slowly being rolled out...

You should enter a support ticket, or hit the big blue "Request Assistance" button at the top of this page.


Tags: cloud

confluence-cloud
Confluence Macro displaying "Data cannot be retrieved due to an unexpected error" just for my user
Asked by Mieke:

When opening a Confluence page whch contains Macro's with a table to show Jira items, I get te below error:  

"Data cannot be retrieved due to an unexpected error. View these issues in Jira"

![Screenshot 2024-07-10 162949.png](/t5/image/serverpage/image-id/334673iA74F9B65B2E1E042/image-size/large?v=v2&px=999 "Screenshot 2024-07-10 162949.png")

I have revoked and recreated my Tokens and tried everything I possibly can.

Any help, pease, ths is affecting my work.


Answers:
author: Nicolas Grossi
body: [@Mieke](/t5/user/viewprofilepage/user-id/5540747) Welcome ! This appears to be an issue on atlassian's side, you may contact support.atlassian.com as you have a premium account.

HTH

Nicolas


Tags: application-link

cloud

jira

jira-cloud
Create From template macro not working
Asked by Anna Mas:

The create from template macro is not working, It cannot be added to a page.


Answers:
author: Nicolas Grossi
body: [@Anna Mas](/t5/user/viewprofilepage/user-id/5338189) Do you get any error ?

Nicolas

comments: author: Anna Mas
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) ! No, I don't get an error, the button doesn't appear.

I am facing the same issue with the drawio macro.

Thanks!


author: Abi Brown- Kolekti
body: Is it just for yourself or everyone?

Thanks

Abi


Tags: cloud

confluence-cloud
Image and File upload (macro) suddenly stopped working (even with full access rights)
Asked by Sabine D_:

I have the problem since today that I cannot embed / upload any images or files anymore in my Confluence page. Neither copy-pasting of pictures work, nor when I type /image nor when I try to use the macro using the "+":

![Screenshot 2024-07-10 161814.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334669i27A49808E5C02674/image-dimensions/363x207?v=v2 "Screenshot 2024-07-10 161814.jpg")

Nothing happens when I click on "Image, video, or file". The popup window doesn't open, but I also don't get any error messages.

I tried different spaces, even with my own personal space where I have full permissions to do anything I want. It still worked flawlessly yesterday and suddenly today it stopped worked. I tried with different browsers Chrome and Edge, but no difference.

Interestingly if I try completely different Confluence instance (sort of my personal Confluence sandbox) there it still works. I can upload / embed pictures normally.

Is this some kind of strange configuration / security setting that suddenly got activated? Or was there some Confluence release update running in the background which is causing this unwanted effect?


Answers:
author: Jessica
body: Hi [@Sabine D_](/t5/user/viewprofilepage/user-id/5540735)

Welcome to the Atlassian Community!

We had an incident reported earlier that was affecting some users and some sites.

Our internal teams have worked on this issue with the highest priority and have fixed this issue with the attachments.

We received some positive replies that it started working again. Could you try again and let us know if this is still an issue on your site?

Regards,  
Jessica

comments: author: Sabine D_
body: Hi [@Jessica](/t5/user/viewprofilepage/user-id/3667333),

thanks, yes, I can confirm that it's now working again. Thanks for fixing the issue so quickly.

Regards,

Sabine


author: Leo Wessels
body: Same issue here. Tried different browser, but that does not resolve it.


author: Shawn Doyle - ReleaseTEAM
body: Try a different browser, or turn it off and on again?

comments: author: Sabine D_
body: As I wrote above, I already tried different browsers and even different Confluence instances... what do you mean by "turn it off and on again"?

What is "it"? The browser? You mean shut down and then restart the browser? Already did that. Doesn't help


author: Shawn Doyle - ReleaseTEAM
body: Your computer. Reboot it to force caches to clear.

Looks like at least 3 people are experiencing this, you should create a support ticket, there may be a wider issue.


author: Shawn Doyle - ReleaseTEAM
body: I clicked the "Request Assitance" button for you, someone from Atlassian should look at this shortly.


Tags: cloud

confluence-cloud