youngmon/atlassian-qna huggingface dataset:
Guidelines for employees using Confluence
Asked by Guro:

Do anyone have som input of guidelines for employees using Confluence?

It is an internal Confluence installation, about 1000 users.


Answers:
author: Valerie Knapp
body: Hi [@Guro](/t5/user/viewprofilepage/user-id/4481699) , thanks for your question.

The answer depends very much on your configuration of Confluence.

There are lots of generic guides online about how to use Confluence and what makes sense, in terms of how and when to create new content, the use of Confluence 'gardeners' to make sure information is always updated and therefore still relevant.

You can use resources like these and then customise them to your setting -

<https://www.linkedin.com/pulse/confluence-hygiene-best-practices-nadir-riyani-tzesf>

For example, lots of Atlassian partners have information like this -

<https://www.k15t.com/rock-the-docs/videos/confluence-use-cases>

But to get one that is specific to your organisation, you would either need to write it yourself, adapting any resources you find, or engage with a partner to get some consultancy.

I hope this helps.

Cheers

comments: author: Valerie Knapp
body: <https://www.atlassian.com/partners>


Tags: confluence-data-center

data-center
atlassian intelligence semantic index access
Asked by srinivas_34:

Hi,

We are trying to create a semantic search in our organization, it includes all different sources(All Atlassian stack, office 365 products, mygps, fidvid and various others) which we use to store data across our organizations and Confluence and JIRA are one of the primary sources which we use for data storage, so given that you have "Atlassian Intelligence being built, wondering whether you would share the semantic index to us so that we would implement our usecase without much of a huddle.

Regards

Srini


Answers:
author: Aron Gombas _Midori_
body: I don't think Atlassian gives you access to the semantic index.

What you can do (already?) is developing a custom agent for Rovo using the technology called Forge, and the agent itself has some sort of access to the AI. But even that access is probably about submitting a "prompt"...


Tags: cloud

confluence-cloud
Problem with custom panel on Public Link
Asked by Micka?l TONNELIER:

Hi,

I'm having a problem with custom panels, when I use them, I have a permission problem on the public link.

The problem disappears if I use a default presets, but if I delete the emoji or use a custom emoji, the panel disappears because of a rights issue.

My problem only concerns the public link, my document also has viewing rights for anonymous users and there is no problem on the anonymous link.

Custom panel (custom emoji) on public link:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328851iE49FD2A068CF0217/image-size/large?v=v2&px=999 "image.png")

Same page on anonymous link:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328854i370E78338B89F61B/image-size/large?v=v2&px=999 "image.png")

Default preset (info panel) on public link:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328853i902BF27979158DEC/image-size/large?v=v2&px=999 "image.png")

Can anyone help me?


Answers:
author: Barbara Szczesniak
body: [@Micka?l TONNELIER](/t5/user/viewprofilepage/user-id/5516813) Welcome to the Atlassian Community!

This is apparently a known issue for custom emojis---see <https://community.atlassian.com/t5/Confluence-questions/Why-are-custom-added-emoji-not-visible-in-public-links/qaq-p/2126912>

I'm not sure why there would be an issue if you remove the emoji. Maybe someone else can comment on this.

comments: author: Micka?l TONNELIER
body: Thanks Barbara,

Yes, and I understand that, but I don't use custom emojis, I use a built-in emoji.

I think it's the component itself (custom panel), because when I use the info emoji, we can see that it's not the same emoji used by the info panel.

Custom panel with emoji info:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328965i71E75B3B4E171C92/image-size/large?v=v2&px=999 "image.png")

Info panel:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328966i2155459423276624/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

confluence-cloud
Not able to sync teams cals
Asked by Varun Gulati:

Hi Team,

since last week, App token and was working fine with calDav synchronizer . However, it suddenly stopped giving Not Allowed Error and an XML saying some ngnix thing.

Something you can advice.

Thanks

Varun


Answers:
author: Brant Schroeder
body: [@Varun Gulati](/t5/user/viewprofilepage/user-id/5516803) Welcome to the Atlassian community

Are you on Cloud or Data Center? Have you tried setting up the connection again?


Tags: cloud

confluence-cloud
Product has been deactivated
Asked by Hoan Bui:

Hello, I have been using the free confluence and today I logged in, it shows that my product has been deactivated. How can I get some help to activate it again? Thank you


Answers:
author: Ollie Guan
body: Hi [@Hoan Bui](/t5/user/viewprofilepage/user-id/5516543) ,

If you haven't accessed your Confluence site in over 120 days, it may have been deactivated.

<https://community.atlassian.com/t5/Jira-questions/Inqury-Your-Atlassian-Cloud-site-is-currently-unavailable/qaq-p/2714495>


author: Armitha Reddy Toorpu Ceema
body: Hi [@Hoan Bui](/t5/user/viewprofilepage/user-id/5516543) ,

If you haven't used your account for 120 days, Atlassian will deactivate it. You will receive reminder emails before deactivation. Please contact Atlassian support for help.

NOTE:- Please accept the answer if this helpful for you.

Thanks,

Armitha.

comments: author: Hoan Bui
body: I just used it a few weeks ago. So odd. I've sent support an email. Thank you for the replies


Tags: cloud

confluence-cloud
How to get User full name or first name in confiform
Asked by Dhiraj Kr_ Gupta:

I have a confiform field definition with field User. So i got user name as Snow, John2 \[ABC\] Or aa0000. I want only to return John in Display or confiform table view.


Answers:
author: Alex Medved _ConfiForms_
body: ```
user.fullName
```

See <https://wiki.vertuna.com/display/CONFIFORMS/Accessing+field+values+and+properties>

comments: author: Dhiraj Kr_ Gupta
body: I want something different

For eg

Full name : Medved, Alex23\[CONF\]

Output : Alex

I am trying this in the formula but getting error Unknown operator at position 46

IF(EMPTY(SPLIT(REGEXREPLACE(\[entry.Name.fullName\], "\\\[?\\d+\\\]?", ""), ",")\[1\]),

SPLIT(REGEXREPLACE(\[entry.Name.fullName\], "\\\[?\\d+\\\]?", ""), ",")\[0\].strip(),

SPLIT(REGEXREPLACE(\[entry.Name.fullName\], "\\\[?\\d+\\\]?", ""), ",")\[1\].strip()

)


author: Dhiraj Kr_ Gupta
body: FirstName= \[entry.Name.fullName.replaceAll('.\*?\\\\,\\\\s(\\\\D+?)(\\\\d\|\\\\s\|\\\\\[).\*', '$1')\].

FirstName=\[entry.OwnerName.split(", ")\[1\].replaceAll('\[\\\\d\\\\\[\\\\\]\]', '').split(' ')\[0\]\]

It is also not working after IFTTT macro


Tags: confiforms

confluence-unknown-hosting-type

unknown-hosting-type
Embedded Database Height Adjustment
Asked by Connor Howard:

When you embed a database in a page the height of the database is prefixed and not adjustable. I understand its supposed to be a preview but when your database includes a text summary this might mean the embedded view only shows one row without scrolling. This makes this view kind of worthless and thus why should i use a database and not just a table.  

What i like about the database is that i could also quickly embed one specific row as a card. but again the card height when embedded is not adjustable and the user has to scroll to see everything even if its just one more card row.   

Really annoying and clunky user experience that could be easily solved if you allowed the height to be adjustable and not just the width


Answers:
author: Scott Beeson
body: This is just *one* of the reasons I won't use databases in my pages. They are an eyesore when embedded. I really want to be able to just display the data like a Page Properties Report or a Table. Those two things visually align with the rest of the app. Databases stick out like a sore thumb, especially in dark mode (which the databases don't support *at all*)


author: Mariia Bov
body: If you came here - it means that you need it.   
As am I.  
Please vote for suggestion on adding Embedded Database Height Adjustment to confluence [++https://jira.atlassian.com/browse/CONFCLOUD-79091++](https://jira.atlassian.com/browse/CONFCLOUD-79091)  


author: Kristian Klima
body: Hi [@Connor Howard](/t5/user/viewprofilepage/user-id/5515844) and welcome to the community.

Embedded databases seem to act as links so the options mirror the settings for links.

Out of curiosity, I tried a Page Include macro but it doesn't work with a DB.

Having said that, Databases will leave their Beta status tomorrow so, hopefully, some of the issues that we all shared around here will be addressed.


Tags: cloud

confluence-cloud
Add category to space
Asked by Stephen Kairys:

Hope I'm using the correct term here.

My space has several "categories" , each contains 3 o 4 articles (pages).

How can I create a new category? I guess my brain has checked out early for the weekend b/c I did this earlier this week but can't recall how.

Thanks.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Here's the docs for adding categories <https://support.atlassian.com/confluence-cloud/docs/use-labels-to-categorize-spaces/>


Tags: category

cloud

confluence-cloud

page
Setting up notification for Database page
Asked by Andy Tran:

I'm using the new Confluence databases that is under "beta" and I'm not seeing notifications come through when I add a user to the "user" type field.

<https://support.atlassian.com/confluence-cloud/docs/create-and-edit-databases/#Field-types>

Is there a way to set this up so that when a name is added to the user field, they are notified?


Answers:
author: marc -Collabello--Phase Locked-
body: That's not available in a database.


Tags: cloud

confluence-cloud

confluence-databases
Download documents
Asked by Christy Evanko:

My company has put some documents here but I would like to back them up to our company google drive. What is the best way to make sure I get them all? I am brand new to Confluence.


Answers:
author: Kristian Klima
body: Hi [@Christy Evanko](/t5/user/viewprofilepage/user-id/5515811)

By documents... do you mean documents attached to a Confluence page or a Confluence page itself?

If it's former, your document life cycle management must occur elsewhere, where the those documents are created.

If it's the latter, and you're worried about the backup, you can export an entire Confluence space as XML. XML space exports can be then imported back to a Confluence site.

I would not store editable documents in two different CMS tools (well a CMS tool and Google Docs...) because you're risking that any two docs will eventually drift apart.


author: YY Brother
body: Hi [@Christy Evanko](/t5/user/viewprofilepage/user-id/5515811)

Welcome to our Community.

You can try to export Confluence pages to pdf or word files.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328738i4B139D639776EF39/image-size/large?v=v2&px=999 "image.png")

However, I don't suggest we do like this because the contents in Confluence are often updated. And Atlassian has ways to ensure the contents are secure and never lost.

Thanks,

YY?


Tags: cloud

confluence-cloud
Does anyone use the Sync Confluence to Zendesk add-on?
Asked by Sarah Statz:

I'm looking for any information anyone might have on the app add-on for syncing Confluence to Zendesk to be able to see confluence docs in the Zendesk Knowledge Articles.

My main questions are, can you decide which spaces, or better yet individual pages within a space get shared to Zendesk? Or does it have to sync everything?

How does it present (screenshots if possible) within Zendesk and how searchable do you find the information once in Zendesk?

How do you find the syncing to work overall? Do you encounter any issues with it at all? If so, is it frequent?

Any other information you can share on this feature?


Answers:
author: Kristian Klima
body: Hi [@Sarah Statz](/t5/user/viewprofilepage/user-id/5241330)

I experimented with the app (presuming the same app) and I abandoned the idea very quickly.

I was able to sync individual pages.

Once in Zendesk, the articles show in the Zendesk help center as far as I can remember.

There were formatting issues, image issues, link issues (article 1 linking to article 2).

There are limitations when it comes to content organization which makes navigation impossible effectively rendering users to 'must know what I'm searching for'.

Put it this way, it was easier to find the information in our documentation built with Scroll Viewport (by K15t) than it was on Zendesk.

I'm pretty sure that there are other ways to get your Confluence content to Zendesk but I didn't want to spend time and resources to built and maintain a custom solution.

<br />

BTW, you can sync content to Jira Service Management which is a Zendesk alternative.


Tags: app

cloud

confluence-cloud

sync
Is it Possible to allow Edit Access to existing articles but NOT allow NEW pages to be added?
Asked by Dawn DeBolt:

If we want specific users to be able to "edit" existing articles but NOT create new articles, is this possible?


Answers:
author: Trudy Claspill
body: Hello [@Dawn DeBolt](/t5/user/viewprofilepage/user-id/4595475)

No, it is not possible in the native Confluence Space permissions to allow users to edit pages but not add pages. There are change requests about this to which you can add your vote.

<https://jira.atlassian.com/browse/CONFCLOUD-74177>

<https://jira.atlassian.com/browse/CONFCLOUD-74951>

<https://jira.atlassian.com/browse/CONFCLOUD-38722>


Tags: cloud

confluence-cloud
confluence page for powerpoint content
Asked by Anderson Hsu:

Hi,

Would it be possible to export all confluence space for powerpoint content? I try add linking to confluence page content in powerpoint, how can I do it? thanks.


Answers:
author: Dave Mathijs
body: Hi [@Anderson Hsu](/t5/user/viewprofilepage/user-id/626040)

You can only export an entire Confluence Space to XML (zipped archive), no other formats are possible.

You can export multiple pages to HTML or PDF

You can export a single page to Word.

PowerPoint is not one of the supported formats.


Tags: confluence-server

server
Jira customized reporting dashboard
Asked by Fahad Mubarik:

Hi I want to create a customized dashboard for the management view and want the following details to be incorporated .

EPIC Progress,EPIC completion %, Sprint progress % completion,Spring in progress,Tasks in progress,time spent by each assignee on task etc.

is there any way to make this kind of report ,or any one can guide me how to make the best dashboard for review to management and what should be part of the report.thanks


Answers:
author: Amay Purohit_RVS
body: Hi [@Fahad Mubarik](/t5/user/viewprofilepage/user-id/5515269)

Welcome to the community !!

If you would be interested in an add-on for this need, you can try out our plugin.

[Issue Hierarchy](https://marketplace.atlassian.com/apps/1228019/issue-hierarchy-structure?hosting=cloud&tab=overview)

The app shows your Epic hierarchy in a tree view. The app can help you easily Sum up values (time tracking/story point/custom numeric fields) to see overall progress for your Issues at each parent level. Also it provides excel like editing for all the values right on the report and see real time progress updates.

Do give it a try.

(Disclaimer: I work on RVS, the vendor for this app)

![Epic Hierarchy - New.GIF](https://community.atlassian.com/t5/image/serverpage/image-id/328710iEC77552DDAE3F0C2/image-size/large?v=v2&px=999 "Epic Hierarchy - New.GIF")


author: Vishal
body: Hi [@Fahad Mubarik](/t5/user/viewprofilepage/user-id/5515269)

For sprint you can simply use "Sprint Health Gadget" in dashboard which will give you everything you want.

For epic progress, you may have to consider some marketplace apps like ["Epic Sum Up"](https://marketplace.atlassian.com/apps/1213091/epic-sum-up-lean-project-management-bulk-editing-in-jira?tab=overview&hosting=cloud)

Hope it helps.


author: Amoerzi
body: Hi [@Fahad Mubarik](/t5/user/viewprofilepage/user-id/5515269)   

\*3rd party app\* We made it easy, accesible and visually appeasing to have such a reporting dashboard with [PM Overview](https://marketplace.atlassian.com/apps/1231978?tab=overview&hosting=cloud) - you can try it out for [free](https://marketplace.atlassian.com/apps/1231978?tab=overview&hosting=cloud) for 1 month and see it for yourself!   

A snippit of PM Overview:   

![Screenshot 2024-07-23 at 15.46.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/337633i3878D57531F2A3D1/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 at 15.46.13.png")  

<br />

<br />

![Screenshot 2024-07-24 at 15.22.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/337635iB5B984F75446AC1E/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 15.22.14.png")


Tags: cloud

confluence-cloud
Unable to create a new SOP from the confluence page. The option is not showing.
Asked by PABITRA KUMAR BISOYEE:

![Error_SOP_creation.png](/t5/image/serverpage/image-id/328585i3ADB9F49D987D96C/image-size/large?v=v2&px=999 "Error_SOP_creation.png")We are facing error to create a new SOP from the confluence page.

Getting the error as per the attached snapshot. PFA

URL: <https://confluence.service.anz/display/EFD/EDQ+SOP>


Answers:
author: Shawn Doyle - ReleaseTEAM
body: You shouldn't put the URL to your company's private instance of Confluence here..

Scriptrunner is trying to get a template that doesn't exist. You'll need to go into the Scriptrunner conf for creating this page and see which template it is looking for, update it to one that exists or create a new one.


Tags: confluence-data-center

data-center
Jira Plans and Hierarchy
Asked by Harold Alcalde:

Hello,

I have a jira data center instance and I'm trying to add a new hierarchical level. I want to add "Feature" between the epic and the story but it only lets me add levels above the epic.

![levels.png](/t5/image/serverpage/image-id/343153i0844991C67EF3B70/image-size/large?v=v2&px=999 "levels.png")

I can add between the iniciative and the epic but not between the epica and the story.

Do I have to apply another configuration or can't this default hierarchical order be modified?

Thank you.


Answers:
author: John Funk
body: Hi Harold,

If this is a new instance you can you rename the Epic to Feature. Then create a new Issue Type and call it Epic. Then you can add that new Issue Type above the Feature.

But renaming will affect all of your current Epics - which you might want anyway.


author: Hannes Obweger - JXL for Jira
body: Hi [@Harold Alcalde](/t5/user/viewprofilepage/user-id/4987381)

see [this thread](https://community.atlassian.com/t5/Jira-questions/Can-quot-Features-quot-be-created-in-between-quot-Epic-and-Story/qaq-p/2627775) for a comprehensive discussion on the matter and possible ways forward.

Hope this helps,

Best,

Hannes


author: Muhammad Moazzam Hassan
body: You cannot add anything Between Epic and Story issue types, you can only add higher than Epic.


Tags: data-center

jira-data-center

jira-server

server
jira rest api post attachment ?
Asked by Volkan G?ksu:

how can i solve this problem ?

![err.png](/t5/image/serverpage/image-id/343150i511EBF66AAB624A4/image-size/large?v=v2&px=999 "err.png")


Answers:
author: Volkan G?ksu
body: lv_body = \|--{ lv_boundary }\| \&\& cl_abap_char_utilities=\>cr_lf \&\&  
\|Content-Disposition: form-data; name="file"; filename="olzu.png"\| \&\& cl_abap_char_utilities=\>cr_lf \&\&  
\* \|Content-Type: multipart/form-data\| \&\& cl_abap_char_utilities=\>cr_lf \&\&  
\|Content-Type: img/png\| \&\& cl_abap_char_utilities=\>cr_lf \&\&  
\* cl_abap_char_utilities=\>cr_lf \&\& \|Content-Transfer-Encoding:{ lv_base64_img }\| \&\& cl_abap_char_utilities=\>cr_lf \&\&  
lv_base64_img \&\& cl_abap_char_utilities=\>cr_lf \&\&  
\|--{ lv_boundary }--\|.  

and sending body


Tags: cloud

jira-cloud
importing json
Asked by Arsalan Tariq:

I am importing json and i want to import comments. history, also task hierarchy (task, subtask)  
and relationships like blocked by or blocks .  
1. I am able to create users but i donot get names of users in comments, history it cannot find those users.  
2. Can any one tell how to create

hierarchy (task, subtask)  
and relationships like blocked by or blocks .


Answers:
author: Vronik
body: Hola

Look at this article, maybe can help you

<https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-json/>

<https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-json/#Specific-JSON-File-Examples>

Regards

comments: author: Arsalan Tariq
body: Thanks Vronik,  
I have looked into these documents before.  

but not able to add hierarchy (task, subtask)  
and relationships like blocked by or blocks  

<br />

Regards,  
Arsalan


Tags: cloud
How can i add a new person in Jira and create him an account
Asked by nikoleta.pistofidou:

When he is trying to connect Jira says: You have already requested access.


Answers:
author: Annie _DevSamurai
body: Hi [@nikoleta.pistofidou](/t5/user/viewprofilepage/user-id/5573946)

If the person has already tried to access Jira but lacks the necessary permissions, the admin can do:

* Go to **User Management** \> Look for any user with 'Invited' status \> Click **'Resend invite'**.
* If the user is marked as 'Suspended' \> Restore their access \> Click **'Resend invite'**.

The user then needs to accept the invitation via their email (remind them to check their spam folder if needed).


author: Nikola Perisic
body: Welcome to the community [@nikoleta.pistofidou](/t5/user/viewprofilepage/user-id/5573946)

This means that you need to invite that user to join your site. If you have the admin rights, you can invite that user going to Settings \> User Management \> Invite users

From there you can select to which products they need to be added to. When invited, they need to accept it.

comments: author: nikoleta.pistofidou
body: If i am not an admin, should i request from the person who added me to give me admin rights?


author: Nikola Perisic
body: It would be the best that the person who has invited you, to also invite the person who has received the error message,


Tags: atlassian-accounts

cloud

jira-cloud

not-applicable