Unable to bulk update resolution by adding a transition and post function.
Asked by Avinash A P:

There are a bunch of Bugs that were closed by team without having a resolution. My objective is to create a bulk change for all these tickets which is in Dev Complete status but have Resolution as Unresolved.

In order to do this, I am trying to add a transition from say Dev Complete to Dev Complete, I wasn't able to see the post function. Was I supposed to see the Post Functions and able to add a Resolution as say Resolved? Note: I tried to click on the transition but it won't let me click on a transition.

I was hoping that I could do this and get a filter to do a bulk change based on above created transition. Any idea what am I doing wrong here?

![Resolution Bulk Upload.jpg](/t5/image/serverpage/image-id/336720i2B290E75621735D2/image-dimensions/258x112?v=v2 "Resolution Bulk Upload.jpg")


Answers:
author: Trudy Claspill
body: Hello [@Avinash A P](/t5/user/viewprofilepage/user-id/5547997)

Welcome to the Atlassian community.

I agree with [@Scott Schellhardt](/t5/user/viewprofilepage/user-id/5337321) that it is atypical to set the Resolution field when the issue has not yet reached its final status.

In what type of project is this workflow used? Is it a Company Managed project or a Team Managed project?

**Team Managed Project:**

In a Team Managed project you don't have direct access to set the Resolution field during a transition. The Resolution field will be set to Done when an issue transitions to a status that is color coded green. Your Dev Complete status is blue.

Every status is assigned to a Status Category. Each Status Category has an associated color.

To Do - gray

In Progress - blue

Done - green

If this is for a Team Managed project the Resolution field can't be set during the transition when the destination status is in the In Progress/blue category. You would have to change the Status to being in the Done/green category.

**Company Managed project:**

If this is a workflow in a Company Managed project then you need to:

Click the + next to Rules on the right.

Select Perform Action / Update an issue field

Select the Resolution field and specify a value.

![Screenshot 2024-07-19 at 9.03.58?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336751i809A06BB7BB11DB6/image-size/large?v=v2&px=999 "Screenshot 2024-07-19 at 9.03.58?AM.png")

comments: author: Avinash A P
body: Thanks for helping out with this. It is a Team Managed project.


author: Avinash A P
body: This workflow is used in a software engineering project.


author: Trudy Claspill
body: Given that it is a Team Managed project, as I said you will not be able to set the Resolution field directly.

The Resolution field will be set automatically when issues transition to a green color-coded status. It will be cleared automatically when they transition to a status that is blue or gray. If you want the resolution set for the specified status, which is currently blue/In Progress, then you will have to change its Status Category to green/Done.

![Screenshot 2024-07-22 at 8.19.45?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337074iCB9DF0FFB382561B/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 at 8.19.45?AM.png")

Additionally there is only one Resolution value available in Team Managed projects, and that is "Done". There is a change request to enable customization allowing different values to be specified.

<https://jira.atlassian.com/browse/JSWCLOUD-17499>


author: Scott Schellhardt
body: Hi Avinash,  

For the first part of your question, you shouldnt need to put a transition from Dev Complete to Dev Complete. You should be able to just add a post function to the In progress\>Dev complete to Set Resolution. I would also add one to Clear resolution on the rework transition to remove the resolution that gets set when you transition to Dev Complete.  

I do find it a bit odd that you are looking to set a resolution before the ticket flow is completed, but to each their own.   

For the bulk change piece, I would take a look at this article if you havent already:  

<https://confluence.atlassian.com/jirakb/bulk-update-the-resolution-field-in-jira-321857142.html>

comments: author: Avinash A P
body: Thanks Scott for your feedback. It was setup in a way like how you explained, it was me who was looking to edit the flows thinking we will need to have resolution when Dev Fix is provided but then I see your point where the resolution could be changed again if the fix doesn't work, so it makes sense to have the resolution at the end of the flow.


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