youngmon/atlassian-qna huggingface dataset:
using jql, can I search the by projects but limit the updated filed to a date or a month or year
Asked by Robert Williamson - NOAA Affiliate:

Current Query searches all projects:

ORDER BY updated DESC, created DESC, key DESC

updated field looks like this for one ticket:

Sep/22/2024

What if I wanted only 2024 or only September of 2024?


Answers:
author: Evgenii
body: Hi, [@Robert Williamson - NOAA Affiliate](/t5/user/viewprofilepage/user-id/5598646)

Welcome to Atlassian Community.

You can search using date limits in query. It looks like:

```
updated >=?"2024/09/01" and updated <=?"2024/09/30"
```

<br />

Or, if you want to limit by relative limits, you can use:

```
updated >= startOfMonth() AND updated <= endOfMonth()
```

You can read about this limits here:  
[JQL functions](https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#endOfDay--)


Tags: cloud

jira-cloud
how to calculate the previous capacity of resources
Asked by Mani Agarwal:

how to calculate the previous month capacity of resources, for which plan was not created


Answers:
author: Yuliia Hushcha _Reliex_
body: Hi [@Mani Agarwal](/t5/user/viewprofilepage/user-id/5598594)

Welcome to the community!

Can you please specify your needs?   

If you are looking for easy-to-use Capacity planning and time tracing app, I cna suggest you [ActivityTimeline](https://marketplace.atlassian.com/apps/1220860?hosting=cloud&tab=overview&utm_campaign=at_website&utm_medium=referral&utm_source=website_trial).

You will have full visibility of who is doing what and when it's going to be done.  

![Plan.png](https://community.atlassian.com/t5/image/serverpage/image-id/348778iD5B99D6D33C9BAF5/image-size/large?v=v2&px=999 "Plan.png")  

Additionally, you will have the opportunity to generate easy-to-understand reports using our templates and optimize your delivery pipeline with cycle time insights.  

![Resource-Utilization-Report.png](https://community.atlassian.com/t5/image/serverpage/image-id/348779i699B43472848EF24/image-size/large?v=v2&px=999 "Resource-Utilization-Report.png")  

Please let me know if you have some specific use cases or [book a call](https://activitytimeline.com/schedule-demo) with out customer cusses manager.


author: Walter Buggenhout
body: Hi [@Mani Agarwal](/t5/user/viewprofilepage/user-id/5598594) and welcome to the Community!

Could you elaborate what you are trying to achieve? I cannot figure out what you are looking to do exactly.

The most logical way to understand *previous* capacity would be to look at your team's velocity chart (if you run sprints) or let your team log their time spent, so you can use a [time tracking app](http://time tracking app) to get insights of what people have been working on.

Hope this helps!


Tags: cloud

jira-cloud
Confluence does not show Sum Time Spent value in inserted filter, although Jira does.
Asked by Kathy Dickason:

I have a Jira filter that shows the Time Spent on a Story. It's adding up work logged against all the sub-tasks in the story (first screen cap). The problem is that when I insert this into a Confluence page (Insert Jira filter), it is not showing the Sum Time Spent value (second screen cap). Any idea?

![0.png](/t5/image/serverpage/image-id/348592iD9CC5DE083AF363C/image-size/large?v=v2&px=999 "0.png")![1.png](/t5/image/serverpage/image-id/348591i61FC9347DEB98426/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Kathy Dickason
body: Time Tracking was hidden on the Story screen. Once unhidden, the Sum displayed in Confluence.


Tags: data-center

jira-data-center

jira-server

server
unable to add status "In progress" to the status list (status in)
Asked by Victoria Luskin:

Hi,

I am trying to create the following query (to get the list of all epics), which are not closed, but their children are closed/fixed/accepted.

project = XXX AND status not in (Closed,Accepted) and issueFunction in linkedIssuesOf("status in( fixed,accepted,closed)", "has epic") and not issueFunction in linkedIssuesOf("status in (open, acknowledged, **"In Progress"**)", "has epic")

it works fine without "In progress" status, but when I add it, I get error:

Error in the JQL Query: Expecting ')' or ',' but got 'In'. (line 3, character 70)

1. How can it be resolved?

2. Is there another way to exclude all epics with children status: open, acknowledged, In progress?

3. What is the query to get all epics without children at all?

Thanks,


Answers:
author: Manoj Gangwar
body: Hi [@Victoria Luskin](/t5/user/viewprofilepage/user-id/5226541)

The status "In Progress" is enclosed in single quotes because it has a space.

project = XXX AND status not in (Closed,Accepted)

AND issueFunction in linkedIssuesOf("status in (fixed,accepted,closed)", "has epic")

AND not issueFunction in linkedIssuesOf("status in (open, acknowledged, 'In Progress')", "has epic")

To find all epics that don't have any linked issues (children), you can use this query:

project = XXX AND issuetype = Epic AND not issueFunction in hasLinks("is Epic of")

comments: author: Victoria Luskin
body: [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) thank you very much!


Tags: data-center

jira-data-center
Not able to use "IN" operator in summary field using rest api jql query
Asked by jay:

We have summary field and it's details is below.

{

"id": "summary",

"key": "summary",

"name": "Summary",

"custom": **false**,

"orderable": **true**,

"navigable": **true**,

"searchable": **true**,

"clauseNames": \[

"summary"

\],

"schema": {

"type": "string",

"system": "summary"

}

},

I need to filter the summary field values using REST API JQL query .

The query is " Project = GHJ and summary IN("title1" , "title2")". But it is throwing the error.

{

"errorMessages": \[

"The operator 'in' is not supported by the 'summary' field."

\],

"warningMessages": \[\]

}

<br />

rest api : /rest/api/3/search


Answers:
author: Manoj Gangwar
body: Hi [@jay](/t5/user/viewprofilepage/user-id/5564623)

Summary field support only \~ and ! \~ operators.

You can use summary \~ text1 OR summary \~ text2

comments: author: jay
body: [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) Thank you I will try this.


author: Manoj Gangwar
body: If it resolved your issue, please accept the answer to mark it as resolved.


Tags: cloud

jira-cloud

rest-api
Not able to update Non visible fields in JIRA using JIRA ISSUE update API
Asked by jay:

I have a custom field called "customfield_123" and it's visibility is false. That means it is not displayed in JIRA web portal. But I want to update the field value using JIRA issue update api. But it is throwing error .

{ "errorMessages": \[\], "errors": { "customfield_123": "Field 'customfield_123' cannot be set. It is not on the appropriate screen, or unknown." } }

url : /rest/api/3/issue/{issueIdOrKey}


Answers:
author: YY Brother
body: Hi [@jay](/t5/user/viewprofilepage/user-id/5564623)

I think the error message is clear for your question. You could raise a ticket to Atlassian Support if you can't accept it.

Thanks,

YY Brother

comments: author: jay
body: [@YY Brother](/t5/user/viewprofilepage/user-id/4083879) thank you. is that means I should change the visibility to true to update that custom field value using issue update api?


author: YY Brother
body: Yes.

We can think:

If we can't see the fields, then what's the meaning for us to update their values?


author: jay
body: [@YY Brother](/t5/user/viewprofilepage/user-id/4083879) those values are needed for some background purpose. Thank you so much.


Tags: cloud

jira-cloud

rest-api
Copying components from theme to epic
Asked by John Dorian:

Hello

I have a rule where I'm trying to copy the components from parents to children.

It works from Epic to Task, it does not work from Theme to Epic.

In the epic I add the parent link (which is the theme) and the rule seem to skip this part completely,

starts with "when - Issue created"

moving to

If: matches

Issue type equals Epic.

and if so, I edit the issue fields,

I choose the components field to set with a "copy component/s from parent issue".

when I create a new epic and assigh the theme in the parent link section, the epic is created, just without the component.

What am I missing here?

Thank you in advance :-)


Answers:
author: Walter Buggenhout
body: Hi [@John Dorian](/t5/user/viewprofilepage/user-id/5471273),

Where are your parent issues stored? Are they in the same Jira project as your epics or are they in a different project?

Since components are specific to a Jira project, I can imagine that copying components from a parent issue would not work, since they may not exist in the project your epics are in. But that's just an educated guess of the most likely cause.

Hope this helps!

comments: author: John Dorian
body: Hi Walter

The issues are in the same project - both the theme and the epic.

The rule is "copy from parent" - maybe this is the problem? is there another action I should choose if I wish to copy a componen from a theme to an epic? in the epic, the parent link field contains the theme identifier.

Thanks again for your help


Tags: automation

data-center

jira-data-center
I can't see the option of Personal Access Token.
Asked by Min Zhao:

I'm following this guide <https://confluence.atlassian.com/enterprise/using-personal-access-tokens-1026032365.html>

it told me

In Jira, select your profile picture at the top right of the screen, then choose **Profile** . Once you access your profile, select **Personal Access Tokens** in the left-hand menu

But I never saw **Personal Access Tokens**in the left-hand menu on my Profile page. Why?

Where I can find it then?

![???? 2024-09-22 213354.png](/t5/image/serverpage/image-id/348570i7ACF7DD5C409D296/image-size/large?v=v2&px=999 "???? 2024-09-22 213354.png")


Answers:
author: Manoj Gangwar
body: Hi [@Min Zhao](/t5/user/viewprofilepage/user-id/4984793)

Welcome to the community!

Please refer below doc.

[https://docs.searchunify.com/Content/Content-Sources/Atlassian-Jira-Confluence-Authentication-Create-API-Token.htm#:\~:text=You%20can%20copy%20the%20token,it%20in%20the%20password%20field](https://docs.searchunify.com/Content/Content-Sources/Atlassian-Jira-Confluence-Authentication-Create-API-Token.htm#:~:text=You%20can%20copy%20the%20token,it%20in%20the%20password%20field).

comments: author: Min Zhao
body: Thank you.

But the reference is the API token which used by the two-step verification, it's not the Personal Access Token.


Tags: cloud

jira-cloud
SITE ADMIN VS JIRA ADMIN
Asked by Chike Okafor:

I logged into Jira with a new email - expecting that it will create a new jira instance with that email as the site admin, jira admin etc.

However, it made me a jira admin of that instance but made my previous account the site admin.

Why did this happen?


Answers:
author: Nikola Perisic
body: Hello [@Chike Okafor](/t5/user/viewprofilepage/user-id/5523546)

When you create a new organisation, you are automatically a org admin and jira admin.

Here are some differences:

* **Org admin** - highest admin priveleges: has control over multiple sites where multiple sites are one ogranisation; can manage users and billing and everything else under the admin.atlassian.com
* **Jira admin -**user that has the Administer Jira global permission; they take care of the workflows, schemes, creating company-managed projects and everything else
* **Site admin**- They can do everything like org admins, except org admins manage all of the sites, while the site admin manages only one site - unless they are part of more than one site-admin default Jira group


Tags: cloud

jira-cloud
create Kanban board of Epics with swimlane by Parent (advanced roadmap Parent)
Asked by Hila Lr:

hi,   
i would like to create a kanban swimlane by parent of epics.  
same as we already have swimlane by epic while the issues on the boards are stories and bugs, i would like to have kanban board of epics with swimmlane by their parent

Does Attlasian plan to support that in the future?

pls advise

thanks

hila


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi, [@Hila Lr](/t5/user/viewprofilepage/user-id/3120572) I can see how organizing your board by parents of epics would be useful; it looks like this is on the cards for Jira, but from what Walter says, we may be waiting a while!

You can do this now using [Visor](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview&hosting=cloud), the app I created (Visor), which has a two-way integration with Jira.

Once you have connected Visor and Jira, you just need to add a custom field in Visor (called initiative or epic parent, for example). Then, you can use that field as your swimlane in a Visor Kanban board.

You can also combine multiple projects on the same Visor Kanban board, which, given your question, might also be useful for you.

Visor is free to use, so give it a try (link below). If it works or doesn't work for you, don't hesitate to let me know why, as I'd be interested to know!

Hope this helps!  

[https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview&hosting=cloud)


author: Walter Buggenhout
body: Hi [@Hila Lr](/t5/user/viewprofilepage/user-id/3120572) and welcome to the Community!

There is a feature request for this in the backlog that you can track here: [JSWCLOUD-18413](https://jira.atlassian.com/browse/JSWCLOUD-18413). It is not closed, but also not committed to for now to implement in the near future.

Hope this helps!


Tags: advanced-roadmaps

cloud

jira-cloud

jira-data-center

jira-software

kanban
Can't upgrade from free to standard plan for Jira cloud
Asked by David Evans:

When I press the upgrade button I get an error that says "Something went wrong on our end If this keeps happening, share this information with your admin, who should contact support. ERROR: 1BSFWC9"

I wanted to upgrade ironically so that I could file a support ticket.

Anyone see this before and have a suggestion?


Answers:
author: Trudy Claspill
body: Hello [@David Evans](/t5/user/viewprofilepage/user-id/5598311)

Welcome to the Atlassian community!

I've flagged your post to raise it to the attention of Atlassian team members.

comments: author: David Evans
body: Thank you!


author: David Evans
body: Fixed now! Your escalation probably helped get it resolved for me.


author: Andy Heinzer
body: Hi [@David Evans](/t5/user/viewprofilepage/user-id/5598311)

I see you marked this as solved, and you seem to indicate this is fixed. However when I'm looking at your account, I still only see a single Cloud site on free plans only.

Is this resolved for you? If not, could you please let me know the URL of the Atlassian Cloud site here? I can create a support ticket on your behalf if need be.

Thanks

Andy


Tags: cloud

jira-cloud
Can't view any of my issues all of a sudden
Asked by David Evans:

I can see them on my Jira Cloud free scrum board, but now when I click on an issue to view the contents it says:
> Something went wrong on our end
>
If this keeps happening, share this information with your admin, who should contact support.  
ERROR: 1BSFWC9  
And this even happens if I create a brand new issue on the board, then click on it, I get that same error. I can see the issues and the titles on the active sprint and backlog. Just not any of the details.  
I didn't make any configuration changes to the board or project. This just started happening. Any suggestions for me to try?  
I tried logging out and back in again already. I'm the only user and the admin.

I should add, this has been going on for at least a day or two.


Answers:
author: Trudy Claspill
body: Hello [@David Evans](/t5/user/viewprofilepage/user-id/5598311)

I have flagged your post to raise it to the attention of Atlassian team members.

comments: author: David Evans
body: Issue appears resolved now! I can see my tickets again, the upgrade button works again, the timeline view works again, looks like I'm back in business. Thank you for your help escalating this for me.


author: Cristian IONESCU
body: Hi David,

You can try:

* Clear Browser Cache
* Try a Different Browser or Incognito Mode
* Disable Browser Extensions

If the issue persists after trying the above steps, consider reaching out to **Atlassian Support** directly with the error code and details of your issue. They may be able to provide specific guidance or resolve backend issues.

Hope this helps.

comments: author: David Evans
body: Still an issue, and unfortunately I can't upgrade to the standard plan to reach out to Atlassian Support either. Produces the same error code when I try to upgrade. So a bit stuck. Trudy escalated this for me though yesterday. Hoping that helps.


author: David Evans
body: Ah, just retested and it's resolved! Looks like Atlassian fixed whatever it was.


Tags: cloud

jira-cloud
Can we do the below migration from jira server to jira cloud?
Asked by Saksham Dubey:

Can we migrate the below list using JCMA from jira server to jira cloud.  

1. default/custom workflow  
2. Custom workflow triggers  
3. Custom workflow post function   
4. Custom workflow properties

5 custom workflow conditiond and validators  


Answers:
author: Trudy Claspill
body: Hello [@Saksham Dubey](/t5/user/viewprofilepage/user-id/5598215)

Welcome to the Atlassian community.

JCMA will attempt to migrate workflows that are associated to projects. You can find more information about what will and won't be migrated here:

<https://support.atlassian.com/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/>

Whether or not customizations you have made to the workflows can migrate depends on the customizations.

Are they all leveraging native functionality, or do they leverage features from plugins?

As noted in the above document Properties and Triggers do not migrate.

comments: author: Saksham Dubey
body: some of my server workflows leveraging native functionality and some leverage features from plugins.?


author: Trudy Claspill
body: If your workflows leverage functionality from plugins you will need to research

- if the plugin has a cloud version

- if the vendor supports either manual or automated migration of their functionality

- if there is feature parity between the functionality of the plugin on self-hosted vs. Cloud Jira.

Due to the architectural differences between the self-hosted and Cloud products, in some cases the functionality offered by a third party plugin in the self-hosted environment cannot be replicated in the Cloud environment.

If you have concerns about the migration process you may want to consider engaging an Atlassian Solution Partner to assist you. The [Partner Directory](https://partnerdirectory.atlassian.com/) can help you find one that operates in your area and provide services related to Cloud migration.

Disclosure: I work for [Praecipio](https://praecipio.com), an Atlassian Platinum Solution Partner that provides migration services.


Tags: jira-server

jira-software

migration-customer-care

server
Best Practices for Using Main JIRA Account for REST API and Maintenance
Asked by Julien Borrelli:

Hi everyone,

Is it good practice to use the main JIRA account solely for REST API and maintenance purposes, while using a separate personal account for my activities as an admin, user, manager, etc.?

I would love to hear examples of how other small companies manage this and what is considered good practice.

I've found it very simple to use REST API with basic auth and the main account. It seems that ONLY the main account works for this, so it would make sense to separate the main account from everything else and not use it as an agent or a user.

Thanks for your insights!


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Julien Borrelli](/t5/user/viewprofilepage/user-id/2593527)

what do you mean by "Main Account"?

comments: author: Julien Borrelli
body: The account which has initially created the site and projects


author: Rebekka Heilmann _viadee_
body: Right - the API Token respects the user's permission. If you need access to everything and anything per API and you are low on licenses, it makes sense to use one technical Account for all.

However, API Tokens respect the user's permissions. So from a security point of view it makes sense to have multiple accounts for multiple use cases and only give them permissions for what they really need. Having one account might imply that you need to share the API Token with multiple people. I wouldn't recommend that.

Whether it's a personal or technical Account makes no difference aside from a traceability standpoint. Again - a pro for having multiple accounts so you know you did what - even if you only have someone being responsible for a technical account.

So: It really depends on what you are doing specifically and how high your (or your company's) need for security is.

By the way: you can always change who's Org Admin, Billing and technical contact - so there isn't really a "Main Account" at least not in Atlassian speech.


author: Julien Borrelli
body: Thank you [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) , this is very helpful. We had an issue because we thought the "main" account needed to provide its own token to delegate API usage to another user. Thanks to your explanation, we now understand how it actually works. Cheers!


author: Rebekka Heilmann _viadee_
body: Glad I could help. Just a side note: There is a dedicated Usermanagement API on Organization Level. You can [create an API Token directly from the Admin page](https://support.atlassian.com/organization-administration/docs/manage-an-organization-with-the-admin-apis/) to access that API. The Token is not User bound in this case.

For Product APIs you always use the User API Tokens as explained above :)


Tags: cloud

jira-cloud

jira-service-management

jira-work-management-cloud
While adding the time log, the description field seems to disappear for a while.
Asked by Yashasvini Khanna:

While editing/adding time logs, at times the description field tends to suddenly disappear and appear again without doing anything.

![image (4).png](/t5/image/serverpage/image-id/326125i78E93EFD333734A5/image-size/large?v=v2&px=999 "image (4).png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I am unable to reproduce this issue on my instance. Have you tried from a different browser and also in an ![Screenshot 2024-05-31 at 10.42.21?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327111iE278E87815DC367F/image-size/large?v=v2&px=999 "Screenshot 2024-05-31 at 10.42.21?AM.png")incognito window /


Tags: cloud

jira-work-management-cloud

time-log
Images are disappearing from comments
Asked by Teunis Hoefnagel:

I have a very annoying issue in Jira projects. Screenshot images that I saved in a Jira issue disappeared suddenly after several days/weeks. Instead of the image the text 'Preview' unavailable' is shown. I am not able to figure out when or why this happens. Some issues it did not happen, other issues it happened multiple times. How is this possible? This way I cannot rely on Jira.


Answers:
author: Trudy Claspill
body: Hello [@Teunis Hoefnagel](/t5/user/viewprofilepage/user-id/5484247)

Welcome to the Atlassian community.

Have you alerted the administrators of your Jira Cloud environment about this problem? This problem should be forwarded to the Atlassian support team. Your Jira Administrators can open a support case with the Atlassian support team to get help investigating this.


Tags: cloud

jira-work-management-cloud
Subtask displayed twice under a parent issue
Asked by Svenja Rempe:

Hello everyone,

we experience the issue that subtasks been displayed twice under a parent issue.

Once as "linked" and once as "related".

We actually don't know where this is coming from, out of nowhere.

Had anyone experience with that?

Thanks for your help.


Answers:
author: Jack Brickey
body: Please share a screenshot


Tags: cloud

jira-work-management-cloud