youngmon/atlassian-qna huggingface dataset:
Running Bamboo under domain account broke installation
Asked by Damir Reic:

Hi, I installed bamboo (latest server) with default settings and it worked. I wanted to change user to domain one and now it won't start anymore. If I revert server user back to "local service" I get error that health check didn't pass and I should contact support.  

I've run previous major version just fine on windows with domain user. Look to be ver7 issue.


Answers:
author: Damir Reic
body: You need to take ownership of bamboo home user with user that want to run service with.


author: Jeyanthan I
body: Hey Damir,

You are right on your observation. If you are starting Bamboo as a service, you might be experiencing a permission issue due to some changes in Bamboo 7.0 startup service. There are some security changes made to Tomcat, including running as a local service user instead of a local system account. The local service user has a lower authorization level than the local system account so it's likely many of the files cannot be read and thus you may as well not see any entries in the log file.

To verify if this is the case, after upgrading to Bamboo 7.x, users are recommended to check as which user Bamboo service is configured with. Then, if not a local user, adjust the configuration to be a local user who owns the Bamboo home directory. This is also described in this page: [Running Bamboo as a Windows Service as the Local User](https://confluence.atlassian.com/bamboo/running-bamboo-as-a-windows-service-as-the-local-user-416580754.html)

Hope that helps.

Cheers,  
Jey

comments: author: Jeyanthan I
body: I just wrote an article to share this with a broader audience:

* [Run Bamboo service as a Local Service after upgrading to Bamboo 7.x](https://community.atlassian.com/t5/Bamboo-articles/Run-Bamboo-service-as-a-local-service-after-upgrading-to-Bamboo/ba-p/1403206)

Thanks for bringing this up.

Cheers,  
Jey
Prevent triggering a plan for a delete commit
Asked by Manoj.Murali:

I have a bamboo plan associated with gitHub repository via repository polling trigger. Now I want not to trigger my plan when there is a commit with file delete on the repository. Is it possible? I can even set this up for remote triggering, but I couldn't find a way to accomplish this.


Answers:
author: Jeyanthan I
body: Hi [@Manoj.Murali](/t5/user/viewprofilepage/user-id/3412613)

Yes. You may choose *Exclude all changes that matches to the following pattern* option under **Include / exclude files** option and add a **File pattern** (in the form of a [regular expression](http://docs.oracle.com/javase/6/docs/api/java/util/regex/Pattern.html)) underneath in your respective linked repository under **Change detection options** section.

Cheers,  
Jey

comments: author: Manoj.Murali
body: Thanks for the reply [@Jeyanthan I](/t5/user/viewprofilepage/user-id/1124775) .

I am not sure whether this will work for me. As, say for example, I have 3 files in my repo a.json

b.json

c.json

and I deleted c.json **OR** b.json and pushed it. now, since there is a commit on to the repo my build plan will trigger the pipeline. I wan this to be avoided. By excluding the matching file pattern, I think we can't avoid trigger for the action on the file.

Do you see this differently?
Bamboo licensing question
Asked by Kazi Rizwan:

Hi all, I have a question regarding bamboo agent licenses. If i buy 5 agent licenses, can i split licenses between 2 servers ? Say, I want to use 4 licenses for test server and 1 license for production environment.


Answers:
author: Jeyanthan I
body: Hi Kazi,
> If i buy 5 agent licenses, can i split licenses between 2 servers ?

No, you cannot have two instances running with the same SEN. For your test instance, you may however generate and use a developer license by following these steps:

1. Log in to [my.atlassian.com](https://my.atlassian.com/) as the technical contact for the license.
2. Click the '\>' sign of your Atlassian product, your account management screen will display.
3. In the Actions section, click "View Developer License."
4. Review the Developer License agreement.
5. Click "View" to agree. A license key will be presented. Copy and paste this key into your development server as described [in this page](https://confluence.atlassian.com/bamboo/updating-your-bamboo-license-details-289277240.html).

Hope that helps.

Cheers,  
Jey


Tags: licence
Bamboo Unknown Publisher
Asked by Gareth Tucker:

I'm updating my Bamboo Server install using the file downloaded from <https://www.atlassian.com/software/bamboo/download> and when I run the installer I get a windows defender warning saying the Publisher of the package is unknown. I didn't get this warning when updating Jira, Confluence, or Bitbucket. And I doubt Atlassian don't sign their packages. As a test, I tried running the installer on a different machine. Same Issue. And downloading an older version. Same Issue. What's happening here?

![image.png](/t5/image/serverpage/image-id/98222iE7CCBDB50495CAC2/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Daniel Ebers
body: Hi Gareth,

pretty much what you mentioned. Jira, Confluence, or Bitbucket-installfiles are signed, the one you have downloaded is not.

This might have happened by mistake or the Bamboo team packages the installation files in a different way.

Cheers,  
Daniel
REST API - Disabled and enabled Tasks in all stages
Asked by Eshwar Prasad Yaddanapudi:

Hi team.

I am looking for an endpoint which can help me find the disabled and enabled tasks in all the stages for a plan. Looking forward to your help. Thanks in advance.


Answers:
author: Eshwar Prasad Yaddanapudi
body: to help other members who might eventually find their way here - as per above comment from [@Richard White _TechTime_](/t5/user/viewprofilepage/user-id/2235039) there is no way to get task information using REST API


author: Eshwar Prasad Yaddanapudi
body: [@Richard White _TechTime_](/t5/user/viewprofilepage/user-id/2235039) thank you for taking time to answer the query. Having looked at the above solution, it is not the one that could help me.

I will try and elaborate a bit more -

As we can see below, I have a task which is disabled

![task_disabled.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/98242i96707A0741460865/image-size/large?v=v2&px=999 "task_disabled.PNG")

So, if I have 2 stages and 4 jobs within them and each of the jobs has - say 5 tasks.

How do I know which of the tasks in which these jobs are disabled? using the REST API?

comments: author: Richard White _TechTime_
body: Ah I see, I my response will only give the status for each job, not each task.

To the best of my knowledge there is no rest api which will give you task information.


author: Richard White _TechTime_
body: Hi,

You can use the plan endpoint to get this information:

```
/rest/api/latest/plan/<plan-key>?expand=stages.stage.plans
```

If you set header

```
Accept:"application/json` 
```

you will get something in the following format:

```
{
  "expand":"actions,stages,branches,variableContext",
  ...,
  "project":{
    <project info like key description etc.>,
    "enabled":true,
    "stages":{
      "size":4,
      ...,
      "stage":[
        {
          ...
          "plans":{
            "plan":[
              {
                "key":"TEST",
                "type":"JOB"
                ...<Other plan info>,
                "enabled":true,
              },
              ... <Other jobs>
            ]
          }
        }
      ]
    }
  }
}
```

Which hopefully is the info you are looking for?


Tags: rest-api
Though I have Java enabled in the server, I'm facing java path issue
Asked by vijay cvs:

I'm generating war file using Gradle using shell script but I'm getting the below error.

ls  
cd ClaimCenter1003  
javac -version  
chmod 777 gwb.sh  
./gwb.sh warTomcatDbcp

|----------------------|--------------------------------------------------------------------------------|
| 05-Jun-2020 13:22:54 | ERROR: JAVA_HOME is not set and no 'java' command could be found in your PATH. |
| 05-Jun-2020 13:22:54 |                                                                                |
| 05-Jun-2020 13:22:54 | Please set the JAVA_HOME variable in your environment to match the             |
| 05-Jun-2020 13:22:54 | location of your Java installation.                                            |

Java is set in all the bamboo servers though not working in many server through the console but when I triggered the build from command Line it is working fine.

The build is working in some servers giving me the output as I needed:

```
javac 1.8.0_161build	05-Jun-2020 13:18:01	Downloading file:/opt/bamboo-agent-home/xml-data/build-dir/GUID-GCCA-VAR/ClaimCenter1003/gradle/wrapper/./gradle.zipbuild	05-Jun-2020 13:18:02	.................................................................................build	05-Jun-2020 13:18:04	build	05-Jun-2020 13:18:04	Welcome to Gradle 5.1.1!build	05-Jun-2020 13:18:04	build	05-Jun-2020 13:18:04	Here are the highlights of this release:build	05-Jun-2020 13:18:04	 - Control which dependencies can be retrieved from which repositoriesbuild	05-Jun-2020 13:18:04	 - Production-ready configuration avoidance APIs
```

Build going through when did in CLI

![success.png](https://community.atlassian.com/t5/image/serverpage/image-id/97972i36A8FE8BB1AD7FFA/image-size/large?v=v2&px=999 "success.png")Please help me through this. Thank you


Answers:
author: ferdinand izeno
body: Find out what user Bamboo is running, if so then try logging in with that user and typing the command "**java -version**". If you can't, then you have to log in as Root to give access to the Bamboo user.


Tags: gradle
I need to reactivate an Instance and JSM licenses
Asked by Sofia Grunspan:

The Atlassian Cloud subscription of one instance is dued, same with licenses of Jira Service Management, a client need to reactivate the site and the licenses but we cannot find the path to do it.

As my rol is Technical I don't manage this part, can someone help me and tell me what to do to reactivate the instance and renew the licenses and add the payment details?

I've tried going to billing details and I could not access, if someone can help I would appreciate.

![canc-sub.jpg](/t5/image/serverpage/image-id/333791i5E1BD7940594DAD0/image-size/large?v=v2&px=999 "canc-sub.jpg")![inst-deac.png](/t5/image/serverpage/image-id/333790iD0C31430891C170D/image-size/large?v=v2&px=999 "inst-deac.png")


Answers:
author: Trudy Claspill
body: Hello [@Sofia Grunspan](/t5/user/viewprofilepage/user-id/3622735)

Based on the image you provided the site is using the Original Billing Experience as described here:

<https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/>

Following the guidance from this post

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>

...your Technical or Billing contacts for the site can go to <https://my.atlassian.com> and enter payment information for your products.

If that doesn't enable you to resubscribe and reactivate the site and products then you will need to follow the steps in the above post to open a support case concerning the Account.


Tags: cloud

jira-service-management

jira-service-management-cloud
AQL that returns all attributes where value is TRUE (boolean type)?
Asked by Barret Margin Jr:

I am working on a HR portal/project that is connected to JSM Assets. One of the object types is Role where I have a matrix of what company resources is needed for that role.  

I'm struggling with creating a query that will return all attributes for that role where the value is TRUE.  

Let me know your thoughts or any questions you may have. Thank you!


Answers:
author: Mark Higgins
body: Hi Barret,

I think I know what you are attempting to do, but I'm going to para-phrase it?

My assumption is that you have a custom field that selects a role.

We do something similar once an employee has their assets, so that we can show all their assets when required.

This is acheived as each particular schema has the attribute 'User', which is the Atlassian ID, and therefore we can through the schema, looking for all rows, where the user id = {reporter}

ObjectSchema = 'Object Schema Name" and User."Atlassian Account ID" == ${reporter}

Appreciate that you want to set a value to True?

What does that schema look like?

I'd understand if you didn't want to duplicate every 'Asset' for every role as well.

Regards

Mark

comments: author: Barret Margin Jr
body: ```
The schema is like this:

{
  "Job Title": Text,
  "Auto Policy": boolean,
  "Business Card": boolean,
  ...
}
```

Basically my 'Role' object is a list of roles we have in our company and then attributes associated to that role of boolean value. So if we hire/someone leaves, we know what should give them access to/revoke.   

From the submitted form, based on the role selected, I want to gather a list of all attributes that are true for the role. If not possible to only return attributes that have boolean value true, that's fine. I see from the form I can always just open the graph of role and shows all attribute values.  

![Screenshot 2024-07-09 085917.png](https://community.atlassian.com/t5/image/serverpage/image-id/334325i329DA6E4E77C2255/image-size/large?v=v2&px=999 "Screenshot 2024-07-09 085917.png")


author: Kris Dewachter
body: Hi [@Barret Margin Jr](/t5/user/viewprofilepage/user-id/5511918) ,

Welcome to the Community.

I'm not sure I understand your question correctly. Do you want to create an AQL query that finds your object(s), where any of their attributes is TRUE ?

If so, I don't think AQL supports that. You will have to include all attributes indivudually in the AQL.

Best regards,

Kris

comments: author: Barret Margin Jr
body: I have defined the role already from the custom field. For that role, I only want the attributes of boolean value "TRUE".


Tags: cloud

jira-service-management

jira-service-management-cloud
OPSGENIE
Asked by Toumani BAGAYOKO:

Hello Support,

Est-ce que Opsgenie et payant si oui quel est le prix


Answers:
author: Joseph Chung Yin
body: [@Toumani BAGAYOKO](/t5/user/viewprofilepage/user-id/5537188) -

Welcome to the community. Opsgenie is a separate product by Atlassian and it is not a part of JSM. Here is a page on the product and different pricing plans -

<https://www.atlassian.com/software/opsgenie> \>\> Pricing tab

Hope this helps.

Best, Joseph Chung Yin


Tags: addon-opsgenie-jira-adapter

atlassian-marketplace

cloud

jira-service-management

jira-service-management-cloud
How can I print a jira ticket using json or smart values?
Asked by Marcelo Ignacio Cid Abud:

I want to obtain a print of the issues and each of their fields before this ticket is deleted. It happens that there are users who delete a ticket and for obvious reasons we cannot later review what content that ticket had. Is there an option to obtain that information before it is deleted (through automation)? ps: changing project permissions is not an option I remain attentive, thank you very much.


Answers:
author: Trudy Claspill
body: Hello [@Marcelo Ignacio Cid Abud](/t5/user/viewprofilepage/user-id/5000599)

I have two recommendations for you.

1. Allowing users to delete issues is a very bad idea. As you have learned, once the issues are deleted they are permanently gone and cannot be viewed or recovered. Only your most trusted Jira Users (i.e. Jira Administrators) should be allowed to delete issues.

2. If you really want to be able to access deleted issues after they have been deleted, consider acquiring a third party app that will put the deleted issues into a "trash" space rather than permanently deleting them.

[https://marketplace.atlassian.com/search?hosting=cloud\&product=jira\&query=delete%20issue](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=delete%20issue)

If you cannot implement either of those recommendations then there is an Issue Deleted trigger available in Jira Automation. With that trigger you can catch that an issue is being deleted and use something like the Send Email action to send the issue details to somebody.

comments: author: Marcelo Ignacio Cid Abud
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Hello :D

Thanks for the answer.

I understand both points. but sometimes is necessary delete issue type for example subtask.  
I have the automation that you say, but only get the name, key and others field that I configurate in the automation. Is possible in this automation get print or "photo" the issue with all fields ?


author: Trudy Claspill
body: Automation cannot get a screen capture of the information because it is not interacting with the UI.

If you want to get all the data related to the issue being deleted then I recommend that you look at the [Jira REST API](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/). You could use the [Send Web Request action](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-web-request) to execute API calls to retrieve all the data for the issue and send the web request response information to somebody via email. It may take multiple API calls to get all the information.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to use JSM for incident management
Asked by Nathan Yam:

We have never used Opsgenie but wanted to explore it for Incident Management. However we discovered it is being end of lifed in Spring 2025. There are plenty of docs for customers that want to migrate their data from Opsgenie to JSM can you direct me to instructions on how to access the incident management UI show in this [video](https://play.goconsensus.com/u1886e2f7)? Do I have to switch it on somewhere in the settings?


Answers:
author: Kate Clavet
body: Hi [@Nathan](/t5/user/viewprofilepage/user-id/995444) thanks for your question and your interest in our new Streamlined operations experience! The incident management UI shown in that link is available to all Jira Service Management customers.   

There is no EOL planned for Spring 2025, the date you're referring to is probably the date that we gave bundled customers, these are customers who are using Opsgenie and Jira Service Management under the same site to move to the new, streamlined experience in the video link you shared.   

Customers who are on the bundled experience can request more time if they need to on a case by case basis. Each customer has a different timeline depending on when they were eligible to move.   

You can learn more here: <https://community.atlassian.com/t5/Jira-Service-Management-articles/It-s-time-to-streamline-your-operations-in-Jira-Service/ba-p/2733798>

comments: author: Nathan Yam
body: Hi Kate, thanks for your reply. Can you walk me through exactly how I can access the incident management UI if it is already available?


Tags: cloud

jira-service-management

jira-service-management-cloud
How do i configure the customers request view
Asked by Sherany Kasanwidjojo:

I've checked online where i can change the view customers have when they look for tickets but so far i havent figured out how to change it

these are the current options to filter, i want to add more options

![image.png](/t5/image/serverpage/image-id/333761iBABE51D9ED0FA5C8/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi Sherany - Welcome to the Atlassian Community!

I am not aware of any way to change this. What would you want to be different about it?


author: Elitsa Velikova _Nemetschek Bulgaria_
body: Hi [@Sherany Kasanwidjojo](/t5/user/viewprofilepage/user-id/5537178) ,

The standard issue search is quite limited.

You can check our app [Advanced Portal Reports.](https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-jira-service-management?hosting=cloud&tab=overview) You can use it to show your customers on the portal a table report where they can see, search, filter and export all their Jira Service Management tickets with a very simple UI.

If it sounds helpful you can try it free for 30 days.

Cheers,

Elitsa


author: Cristian IONESCU
body: Hi Sherany,

For Jira Service Management Cloud the out of the box functionality let the customer/s to sort the tickets by Status and Request type.  

JQL and advance filters are available to Service Management Agents.

Have a nice day.


Tags: cloud

jira-service-management

jira-service-management-cloud
Add field to attach files
Asked by Rodrigo Buch:

Hi,

How can I put a field to attach files in the Item view, today this option does not appear for analysts?


Answers:
author: John Funk
body: Hi Rodrigo,

Try adding the Attachment field to the Create screen and see if that solves it for you.


Tags: cloud

jira-service-management

jira-service-management-cloud
All E-mail notifications coming from one technician
Asked by Bobby Darian:

So my team has had an issue where all e-mail notifications are coming from one Technician even though they have nothing to do with the ticket. How would I go about changing this? It reads that the tech created the ticket where I would like for the ticket to be made by a "JIRA Admin" or some sort of account that is not one specific person? Does anyone have insight to this problem? Thank you in advanced!

Attached is a picture of the issue blacked out is the technicians name I'd rather it read JIRA Admin or something of the sort.![JIRA E-mail issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/333748i9F7D0AC423E4160B/image-size/large?v=v2&px=999 "JIRA E-mail issue.PNG")


Answers:
author: Jack Brickey
body: Hi [@Bobby Darian](/t5/user/viewprofilepage/user-id/5532785) , you mention "all" notifications. I want to be sure this is literally the case or not. If you were to add a comment to an issue does the notification show the other technician or yourself?

comments: author: Jack Brickey
body: It may be thate there are Legacy Automation rules in place that run as the technician. Can you check project settings \> automation \> Legacy?


author: Bobby Darian
body: Most of the transitions are said to be made by that 1 technician even though they have nothing to do with the ticket, and we also receive e-mails that the technician closes tickets @ 11 PM or so even though they do not do that themselves, it seems automated.


author: Jack Brickey
body: I'm sure it is. Did you check the legacy Automation rules?


author: Bobby Darian
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) That worked thanks a ton! My fiance and I are fans of nightmare before christmas as well!


author: Jack Brickey
body: Cool! Please accept the answer so it helps others in future searches.


Tags: cloud

confluence

confluence-cloud