youngmon/atlassian-qna huggingface dataset:
How to publish .Net artifact on IIS server
Asked by Yogesh Mude:

As we are using Bamboo for CI-CD, we have build the artifact using Visual studio agent and the artifact also generated now we want to publish it on IIS server.

Any help on this.


Answers:
author: Niels Lynggaard
body: Hi all..

My solution for this was to create a publishing profile in my visual studio project/website.

Then, in bamboo I created a build-plan that creates a shared artifact, that can be consumed in a deployment project.

The trick with the deployment-project it seems is to specify Visual Studio version in parameters also.

So, in the deployment-project MSBuild-task I point to the .csproj file for the web-project in the shared artifact and set up parameters like this (under options);

/p:Configuration=Release /p:DeployOnBuild=True /p:PublishProfile="nameofpublishingprofile" /p:ProfileTransformWebConfigEnabled=False /p:Password="ftppassword" /p:AllowUntrustedCertificate=true /p:UserName=ftpusername /p:VisualStudioVersion=14.0

Without specifying visualstudioversion it seems to choke on targets.

I'm not sure if you need to specify username and password if it is allready set up in the publishingprofile, but the above parameters seems to make it work.

Also; If there are files included in the solution that is not committed or ignored in bitbucket, the deployment will fail, since it cannot copy the file.

Hope you make it work :)


author: Bertin
body: Did you find any solution? If so, could you share it with me?


author: Omar Herrera
body: Hi [@Niels Lynggaard](/t5/user/viewprofilepage/user-id/575587) you can post the the command that your are using for deploy the web package.

There is a similar question [@link](https://community.atlassian.com/t5/Bamboo-questions/Need-help-deploying-net-web-project/qaq-p/774590#M18404)

Cheers.

Omar H.


author: Omar Herrera
body: Hello, the artifact you are building is a deployment package @link?\&nbsp; If it is you are in the right way because the next step is configure a new task in your deployment environment and execute a script for call msdeploy. There is a link for the details and requiriments for achieve this @link.

comments: author: Yogesh Mude
body: Thanks for Your response.

but i am looking for using bamboo like MSDeploy task is there in Bamaboo using this how can i achieve this.


author: Niels Lynggaard
body: Any luck on this? I am creating articfact through a build in bamboo and all is well.. I have a deployment project set up in bamboo as well that consumes this package and deploys it with msbuild, using a publishingprofile in the artifacty/project.

However, the artifact contains a visual studio project with the complete website, including views, css etc.. The deployment-project just seems to deploy the .bin files and nothing else.. It completely ignores the changes to views and doesn't deploy those. What am I missing?


Tags: visual-studio
Worklog comments
Asked by Anth_Burnikell:

Hi im looking to roll out the use of worklogs within a project, is it possible to also download the comments attached to a tickets worklog


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Anth_Burnikell](/t5/user/viewprofilepage/user-id/5361750)

If you export your issues using "All fields csv" you will get the worklog description as well. :)

comments: author: Alex Koxaras _Relational_
body: > Thought that would be the case, is there no way of downloading it as part of a worklog report?

What do you mean, and what did you had in mind?


author: Anth_Burnikell
body: so when you pull down the worklog export into excel ive set it up to categories by issue type. I have hope for each worklog entry it would also include comments entered into the worklog


author: Adaeze_Jude_HEROCODERS
body: Hi [@Anth_Burnikell](/t5/user/viewprofilepage/user-id/5361750)

With Clockwork Automated Time Tracking \& Timesheets [Free](https://marketplace.atlassian.com/apps/1220750/clockwork-automated-time-tracking-timesheets-free?hosting=cloud&tab=overview) or [PRO](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-time-tracking-timesheets-pro?hosting=cloud&tab=overview), you can view and download Worklogs with the Worklog description.

![chrome_qxz5CSjmck.png](https://community.atlassian.com/t5/image/serverpage/image-id/311325iDC69106B3C599C75/image-size/large?v=v2&px=999 "chrome_qxz5CSjmck.png")

To download the Worklogs, you can select the fields you would like to see on the excel (including custom fields) and the comment:

![chrome_om5JfFC4Wi.png](https://community.atlassian.com/t5/image/serverpage/image-id/311326iD3C1D0A579F7EF07/image-size/large?v=v2&px=999 "chrome_om5JfFC4Wi.png")

The comment field carries the Worklog description as shown:

![EXCEL_d3BeIOHl1Q.png](https://community.atlassian.com/t5/image/serverpage/image-id/311327iC1543E9A264E060A/image-size/large?v=v2&px=999 "EXCEL_d3BeIOHl1Q.png")

[Let me know](https://herocoders.atlassian.net/servicedesk/customer/portals) if this is something you'd like to explore and I will help you get started.


author: Anth_Burnikell
body: Thought that would be the case, is there no way of downloading it as part of a worklog report?


Tags: cloud

jira-service-management

jira-service-management-cloud
Find Stories that have been in multiple sprints
Asked by goranreiman:

Hello

My team is having issues with story propagation from one sprint to another (and yes, we are working on collaboration between team members and time estimates/story points) and I would like to track the team's efforts to address this.

One thought is to get a JQL query that lists stories listed in more than one sprint, or been in the Working state for longer than a period of a sprint or similar. I've tried the workratio parameter but we don't use the time tracking function that (I'm guessing) is used for this metric.

I'm fairly new to JIRA but very used to AzureDevelop and managing various actions for teams in general.

Would really appreciate help.


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@goranreiman](/t5/user/viewprofilepage/user-id/5447227)

if you're open to solutions from the Atlassian Marketplace, this would be easy to do using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2632838).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called *smart columns* that aren't natively available, including the number of sprints (along with many other sprint-related columns).

This is how it looks in action:

![number-of-sprints-v3.gif](https://community.atlassian.com/t5/image/serverpage/image-id/311040i88BCEB6583F50667/image-size/large?v=v2&px=999 "number-of-sprints-v3.gif")

As you can see above, you can easily sort and filter by the number of sprints, and also use it across JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Any questions just let me know,

Best,

Hannes

comments: author: goranreiman
body: Thanks Hannes! I will have a look!   
G?ran


author: Sebastian Krzewi?ski
body: Hi [@goranreiman](/t5/user/viewprofilepage/user-id/5447227)

Did you try to use sprint functions in JQL:

* openSprints()
* futureSprints()
* closedSprints()

?

Regards,

Seba

comments: author: goranreiman
body: Yes, but I can not figure out how I can get the stories that have spilled over more than one sprint and is closed, I have tried this for an example:

project="My Project" ANDSprintINclosedSprints() andoriginalEstimate greaterThan 0 ORDER BYSprintDESC

What I would like is something like this (inspired by SQL):

project = "my project" AND type = Story AND Sprint IN closedSprints AND originalEstimate greaterThan 0 GROUP BY Id, Title, originalEstimate HAVING count(Sprint) greaterThan 1 ORDER BY Sprint DESC


author: goranreiman
body: FYI I got problem posting the message above so I replace "\>" with greaterThan.


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Using Automation To Attach A Form Does Not Work
Asked by Ray Tran:

In Service Management, I have an automation that creates sub-tasks based on a field value and then attaches a form to it. The audit log says that the form attachment worked, but the form is not shown in the ticket when I open it. Please advise.


Answers:
author: Ray Tran
body: I was able to figure this out. I used a branch rule / related issues, selected the Sub-tasks, and attached the form. The automation was trying to attach the form based on my sub-task issue type condition so it did not work since the parent issue is not a sub-task.


author: Ray Tran
body: By the way, I'm able to attach the form using the manually triggered automation. I think there is a carriage before the horse situation. It's unable to attach the form because the ticket wasn't been created yet.


Tags: cloud

jira-service-management

jira-service-management-cloud
Performance issues with Jira
Asked by Rick Visscher:

Hi all,

Anyone else with problems in Jira cloud? Through the whole application I am receiving error messages like 'An error occurred while loading this page'.


Answers:
author: Rick Visscher
body: Looks like it's working again.

comments: author: Harald Seyr
body: yes, can confirm, worky


author: Jakob Andersson
body: Hi,

Similar for me as well. Unable to view any issues or enter any service projects.

<https://status.atlassian.com/> does show operational though..

comments: author: Jakob Andersson
body: Seems to work for me now , at the moment atleast =)


author: Ewelina Tulej
body: Same problem, issues and queues don't load in Jira Service Management.

![Zrzut ekranu 2024-03-07 132344.png](https://community.atlassian.com/t5/image/serverpage/image-id/310793iCC0EC0EBC07261D8/image-size/large?v=v2&px=999 "Zrzut ekranu 2024-03-07 132344.png")


author: Georgi Stoyanov
body: I am also experiencing issues, errors for the past few days.


author: Alex Koxaras _Relational_
body: [@Rick Visscher](/t5/user/viewprofilepage/user-id/2467849) <https://status.atlassian.com/> doesn't currently shows anything, but if anything happens that would be the first place to search. I can confirm that searching for pages in confluence, like [@Harald Seyr](/t5/user/viewprofilepage/user-id/4441043) doesn't seem to work. But on Jira side, everything looks good. Where do you get that error [@Rick Visscher](/t5/user/viewprofilepage/user-id/2467849) ?

comments: author: Rick Visscher
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) we are facing this issue in our JSM and Software application.


author: Jesper
body: We seem to have the same issue, where tickets are loading really slow or timing out


author: Nikola Perisic
body: Hello Rick.

Currently, I am not experiencing any issues. Maybe others can confirm this as well. Try clearing your cache, using a different browser, logging out and logging back in.

From Atlassian status: <https://status.atlassian.com/>

Let me know the results, after you have tried everything.

comments: author: Stanislav Kotakov
body: Confirm. We are experiencing the same problem.


author: Nikola Perisic
body: According to <https://downdetector.com/status/jira/>, users have started to report the issues, meaning that Atlassian will probably update their status page.


author: Harald Seyr
body: Hi,

similar, but not the same: I dont get any search results in Confluence at the moment,

Regards,

Harald


Tags: cloud

jira-service-management

jira-service-management-cloud
What if I Configure same email in two JSM projects.If so in which project ticket will be created
Asked by sharath sunkari:

Let say I have two projects ABC and XYZ. I enabled same email "support@mail.com"in email cofiguration for both the projects. ABC is open for All and XYZ is restricted for its customers only. If a person creates a ticket in which project queue the ticket will get cretaed.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@sharath sunkari](/t5/user/viewprofilepage/user-id/5219178)

That's not possible since Jira will not let you connect the same email account to another project.

comments: author: sharath sunkari
body: Its possible to add same email to two different projects and I have configured the same in two


author: Alex Koxaras _Relational_
body: How? I've tried that previously and I wasn't able. Can you please share a screenshot of the email setup in your two projects?


author: sharath sunkari
body: Actually im using custom mail, i mean microsoft personal mail in two projects. Thats the reason im able to configure it


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to restrict ticket visibility base on support group
Asked by Kristine Mamangon:

Dear Team,

I have a requirement in where the ticket assigned to the group is only visible to its team member upon login. In the general issue queue itself

I understand the concept of security scheme and security level but this is not the requirement since the requestor wanted that upon login this should be restricted to the agent. Since the security scheme and security level need the agent to set for the group member to see it. Also the field needs to be enable on the transition screen.

Used case is

Ticket is from the portal logged by end user

Ticket is assigned to the support group

Then this will only visible to 1st Level default group

Then if needs to re-assign the ticket to another group . Automatically it can only be seen by the members of the support group without setting the security level

Is this possible in Jira ITSM Service Management?

Please advise

Many Thanks for your inputs


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Kristine Mamangon](/t5/user/viewprofilepage/user-id/5411827) ,

you could be able to do that using browse permission in the related permission scheme.

You need to put your group field in "Browse project" and remove "Project Role (Service Desk Team)" from it.

Please try this approach and let me know if it works,

Fabio


Tags: cloud

jira-service-management

jira-service-management-cloud
Why Tickets are not created & get updated when send mail to support mail ID in Jira ?
Asked by Neeraj Pandey:

Tickets are not created \& get updated when sending mail to support mail ID in Jira.

We have added our company domain mail ID as a customer support mail address in Jira. But when a customer sends a mail to support mail ID service tickets were not created \& in already created tickets comments were also not updated.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Neeraj Pandey](/t5/user/viewprofilepage/user-id/5397408)

Did you associated this email account to that specific JSM project?

Are the email unread in your inbox or in a read status?

comments: author: Neeraj Pandey
body: We have added our company domain email account in JSM project for to receive email request. We receive emails in inbox but their is no ticket response in jira.


author: Alex Koxaras _Relational_
body: Can you please share a screenshot of your email channel in your JSM project?


author: Neeraj Pandey
body: I have attached a screenshot of the email log of one user whose mail address is added as a customer to our project, till march 1st no issue but suddenly from 2nd march issue is started. (our customer mail adress is itsupport@divihn.com)![email log screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/310794iE0FCF5670DAE433A/image-size/large?v=v2&px=999 "email log screenshot.png")


author: Alex Koxaras _Relational_
body: Did you change the customer settings, or the permissions scheme of your JSM project? It seems that the user is not a customer. Did you remove him by accident?


author: Neeraj Pandey
body: In our project customer settings, only users who are added as customers in out project can send email requests. I have checked user 'sgovilkar@divihn.com' is added as a customer in our project like other company employees. do i remove the user from the customer list \& add him again might it will refresh its permissions ??


Tags: cloud

jira-service-management

jira-service-management-cloud
is there any possibility to approve in one group in user wise
Asked by Krishna Malutummeda:

Hello all,

in a Group is there is any possibility to approve user wise


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Krishna Malutummeda](/t5/user/viewprofilepage/user-id/5402177) ,

try to use <https://herzum-market.atlassian.net/wiki/spaces/HAFCD/overview?homepageId=684064374>

Fabio


Tags: cloud

jira-service-management

jira-service-management-cloud
Email requests - turn on email support leads to error message
Asked by Bernd Altinger:

When trying to turn on the email support this error message pops up:

"Unable to create new mail channel due to connection duplication. Provided mail connection definition is currently used by another mail channel"

But i cannot find the connection definition or similiar where the mail channel is already in use ...

![Image 003.png](https://community.atlassian.com/t5/image/serverpage/image-id/310779i99D319F8454DFAAE/image-size/large?v=v2&px=999 "Image 003.png")

Any help on this is appreciated :)

Thanks in advance!


Answers:
author: Rani Choura
body: Did you get an update on this?


Tags: cloud

jira-service-management

jira-service-management-cloud
Customer wants to mention/tag agents
Asked by Tom Ash:

Our customers would like to be able to [@mention](/t5/user/viewprofilepage/user-id/732788) our agents in comments on tickets they have raised.

At present, they can [@mention](/t5/user/viewprofilepage/user-id/732788) people who are within their customer organisation, but not any of our support agents.

There are various situations where this would be useful for the customers, when they wish to talk to a specific agent who has domain knowledge that can help them.

Is this possible? If not, do you have suggested workflow workarounds?


Answers:
author: Marc - Devoteam
body: Hi [@Tom Ash](/t5/user/viewprofilepage/user-id/5447030)

Welcome to the community.

Unfortunate this is not possible, only licensed users can mention agents.


Tags: cloud

jira-service-management

jira-service-management-cloud
Asset import issue for JIRA Service Management
Asked by Steven Godson:

Hi,

I am importing assets into the default ITAM structure using a CSV.

The file is names servers.csv and the field structure matches the default attributes. However, when I import the data, only the last asset in the list is created.

What have I done wrong?


Answers:
author: Dirk Ronsmans
body: [@Steven Godson](/t5/user/viewprofilepage/user-id/5446995) ,

Could you look at your import mappings and see which attribute is set as the identifier?

Also if you look at the one object that is created, in the history is it just being overwritten all the time?

comments: author: Steven Godson
body: [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602)

Thanks, that pointed me in the right direction.


Tags: asset-management

cloud

import

jira-service-management

jira-service-management-cloud
Alternative to Automation for customer reply (Automation limits)
Asked by Markus Ernst:

Hi Community,

we are using Jira Automation whenever a customer replies via email for changing status to something like "customer replied". This works perfect for us. Due to the new automation limits, we are unfortunately reaching a limit. Does anyone know of an alternative? I can't see upgrading to premium just for this.

Thanks!

Markus


Answers:
author: Dirk Ronsmans
body: Hi [@Markus Ernst](/t5/user/viewprofilepage/user-id/2647408) ,

You can consider using an app for this which takes over your email functionality like "[Email This Issue](https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview)" (not affiliated, just a fan)

The app allows you to take more triggers than the regular automation/customer notifications does and gives you the option to create your own (high fidelity) templates as well.

So if automation to customers is triggering too much on your environment I would consider going the route of a mail handling app. It's still going to be a cost, but less than Premium and also a more to the point solution for your use case.

You can always install a trial to see if it works for you.

comments: author: Markus Ernst
body: Many thanks Dirk. That is definitely an interesting approach. I will look into it more closely. I would be interested to see how others solve this, as I'm sure everyone uses the automation for the status change for an incoming email. Presumably many are using premium.


author: Markus Ernst
body: We are already using Scriptrunner for Jira. Does anyone have experience in automating the use case "whenever a customer replies via email for changing status to something like "customer replied" " with Scriptrunner? Thanks!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to configure default organization
Asked by Mathieu Habera:

Hello,

One of our client wants that when he creates a ticket, his organization is set by default:

![image-20240229-142841.png](https://community.atlassian.com/t5/image/serverpage/image-id/310735i7CAE4BE9EA2DA6CA/image-size/large?v=v2&px=999 "image-20240229-142841.png")

Thank for your help.

Regards


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Mathieu Habera](/t5/user/viewprofilepage/user-id/5446994) and welcome,

if you go under Settings \> Products \> Configuration you can define a default behaviour for that

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/310738iB7C5BEC2ADDB3DE9/image-size/large?v=v2&px=999 "Immagine.png")

Keep in mind that this is a settings for all customers and not related to a specific one.

Hope this helps,

Fabio

comments: author: Mathieu Habera
body: Hello,

I have no access to that settings page. Where can I find it?

Thx


author: Fabio Racobaldo _Herzum_
body: You need to ask to a JIRA Sys Admin within your organization.


Tags: cloud

jira-service-management

jira-service-management-cloud