youngmon/atlassian-qna huggingface dataset:
How do i modify my Create screen?
Asked by GlenellRosburg:

How do I modify my "Create" screen? My Create screen has multiple fields that I have removed from my Issues screen. I would like to remove these from the Create screen. Can you provide the steps I need to take to modify the "Create" screen?  

See the screenshot below to explain where I'm clicking to create a new story and the differences between the "Create" form and the "View" page.  

![Modify the Create Screen.png](/t5/image/serverpage/image-id/323640i08DC4A8DEF4F3DC1/image-size/large?v=v2&px=999 "Modify the Create Screen.png")  

<br />

<br />

Thanks in advance for your help!


Answers:
author: Mikael Sandberg
body: You can modify the create screen if you go to Project settings \> Issue types and from here you will see the screen scheme that the issue types uses. If you click on the scheme it will take you to the screen that shows you the screens used for default, create, and edit, and if you click on the screen you will be able to edit which fields are available on it.


Tags: cloud

jira-service-management-cloud
We currently track our customers license expiry dates in a Sharepoint list. How can I use JSM?
Asked by Gareth Jones:

I manage the service desk for a software firm. We currently list all of our clients license expiry dates, cert expiry dates, etc... in a Sharepoint list. This isn't ideal as it's easy for users to mistakenly change dates without realising.

How can we utilise JSM to keep track of these expiry dates instead? What I really want is something that can alert me when an expiry date is coming up. I also assume that if we use JSM for this, then I may be able to link the licenses to the exact customer.

I have had a look at the Jira Service Management Assets, but I'm struggling to see how to build notifications based on the dates entered.

Thank you.


Answers:
author: Fernando Eug?nio da Silva
body: [@Gareth Jones](/t5/user/viewprofilepage/user-id/4918805)

Using Assets in JSM is really a good way to manage the licenses and dates you've been looking for.

When it comes to a way of notifying you of upcoming license expiration dates, you can use the following:

Have in your objects an attribute of type 'Date' where you will say that this date would be the expiration date of these licenses.

In Jira, go to Global Automations \> For Trigger use a Scheduled and configure it to run according to your needs (Don't define JQL query in the scheduled).

Then use a **lookup Objects action \>**Select your schema and define an AQL query to search for your assets.

In this example I've created an attribute called "**License Expiration Date**" and I want to retrieve all the objects that this attribute is about to expire in the next 30 days.

So my query would look like this: **"License Expiration Date" \< now(30d) AND "License Expiration Date" \>= now(-1d)**

Next, just use the {{lookupObjects}} variable to find out which objects fit your query.

For example, {{lookupObjects.key}} will return the keys of the objects identified in the query and {{lookupObjects.Name}} will tell you the names of these objects.

Use the resource to bring in any other attributes of this object you wish and these variables can be used in an email or any other 'Action' you wish to use throughout this automation to announce the license period is expiring.

Hope this helps you to find your way.

Regards,

Fernando


Tags: cloud

jira-service-management

jira-service-management-cloud
hide requests for a single project
Asked by M?lanie Liguet:

Hi,

I have a JSM portal on which I have several projects.

a project is hidden on the portal. This is voluntary, users must go through another portal developed internally for various reasons. but this "special" portal is indeed attached to a JSM project.

My concern is that when a user goes to "all my request" on the portal, he sees all the requests even those created from the "special" portal

Is there a way to hide requests for a single project?

I tried to replace the role "Service desk customers" with "service desk team" because they are collaborators, but the requests are still visible  
any suggestions ?

regards,


Answers:
author: Asmath Basha S
body: Hi [@M?lanie Liguet](/t5/user/viewprofilepage/user-id/4533707) ,

* You can able to restrict the Users from creating tickets on separate project.
* In JSM project follow the below steps to achieve this :

=\> Select the Project =\> Select Project settings =\> Select Customer Permissions =\> Select Customer Sharing =\> Then select (Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project) and save

* Then you can add the people whom you want to create the tickets in this project.
* For other Users this project won't be visible in the JSM Portal.

**Note : Make sure that you have Jira admin access to change these settings.**

Regards,

Asmath Basha

comments: author: M?lanie Liguet
body: Thanks,  
but this does not meet my needs.  
I don't want to prevent users from sharing tickets with their organization.  
I just want to prevent them from accessing the portal for this project. I modified the home layout the project is not available

on the other hand they see their requests in "all my request" I would like to hide a project from the "all my request" menu.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation to update field changes on linked issues in a different project
Asked by Christina Evans:

I am trying to figure out how to create an automation where:

1) There are two projects.

2) Project 1 holds the trigger issue. When the description field is updated on the trigger issue, then automation will update linked issue description as well.

3) The linked issues are in a different project.

The audit log is saying no actions as conditions didn't match. I have search for hours trying to figure it out.![Audit log.png](https://community.atlassian.com/t5/image/serverpage/image-id/323626iF2CB8664AF69CA69/image-size/large?v=v2&px=999 "Audit log.png")![Automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/323627i92FD5D2775D4CF7D/image-size/large?v=v2&px=999 "Automation.png")


Answers:
author: Kalyan Sattaluri
body: Hello [@Christina Evans](/t5/user/viewprofilepage/user-id/5174965)

First, confirm that REL-1186 does have linked issues cause your audit log suggests it may not have any.

Second, unless you are writing a global rule, you dont need a "if Project = XYZ" check. Rules usually run in the scope of a project. So please confirm if its a global rule, else delete that step.

Third, if you need to update issues in different project, confirm that in the rule details section, you have included other project as in scope. Otherwise your rule will not be able to edit those issues.

Finally and most importantly, if you want to edit the linked issue's description, instead of "If check of linked issues" like you are doing, you need to replace that step with branch statement and choose linked issues in the dropdown so that automation runs against that set of issues.

Please confirm above (1 \& 3) and edit rule to include branch statement and share if issue still exists. Hope it helps.


Tags: jira-cloud

jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Custom Field Smart Value
Asked by John Lord:

I am trying to add a custom field called "KBSF Topic" to an automation. This is a short text field. I have tried issue.customfield_KBSF Topic, issue.customfield_KBSFTopic, issue.KBSF Topic.value. What is the correct smart value?


Answers:
author: Kalyan Sattaluri
body: Hello [@John Lord](/t5/user/viewprofilepage/user-id/5435545)

What type of field is it? Text, Number, User, Date, checkbox, dropdown?

How you reference it depends but usually if its Text/Number/Date field... its {{issue.KBSF Topic}} or if its dropdown, checkbox etc its .. {{issue.KBSF Topic.value}} or if its name, its {{issue.KBSF Topic.name}} etc.

How will you know what to use to reference?

Other than knowing the type of field it is, please look through below article and it will help..

<https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>

If it still issues, share screenshot of the field in the issue view and we can usually tell.

Hope it helps!

comments: author: Kalyan Sattaluri
body: If its a text field, just try -\> {{issue.KBSF Topic}}

If that does not work, we need to find the customfield value for this field.

If you dont know this field..

* Open jira and go to an issue where this field is populated (ABC-123)
* Then open a new tab and put below URL, replace bolded parts with yours and hit enter.

https://**YOURDOMAIN** .net/rest/api/2/issue/**ABC-123**?expand=names

* If you see a JSON response, Control+F and find the field "KBSF Topic" and see what customfield is it assigned to.
* Then use that in your smart value, such as {{issue.customfield_xxxx}}

Also, please share screenshot of the your issue where this field exists. Need to make sure field name is correct. cause it should have worked without using customfield (above steps)


author: John Lord
body: That worked! thank you so much.


author: John Lord
body: Hi Kalyan! Thank you for the response. Your answer helped me with one formatting issue but the KBSF Topic one still is coming back blank. This custom field is a the single line text field. I added a screenshot showing my last attempt (my most recent attempt was trying the .name, I knew it wouldnt work but i just thought I would try haha)

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/323681i29688BC1648A45C7/image-size/large?v=v2&px=999 "Capture.JPG")


Tags: cloud

jira-service-management

jira-service-management-cloud
A single Agent can't see External Users
Asked by Jesper:

Hi,

I'm having this odd issue. We have about 15 service desk agents who all have the same access to the service desk because they are granted access as a single group.

But one of the service desk agents doesn't get any portal-only users if they are trying to search for them under reporter. E.g. if they have made a ticket on behalf of a Portal-Only user, and want to set them as reporter - they can't.

Any idea what could cause this? Because nobody else has this issue.


Answers:
author: Kris Dewachter
body: Hi [@Jesper](/t5/user/viewprofilepage/user-id/5290362) ,

Can you check the Global Permissions in Jira? Specifically the "Browse users and groups" setting.

Maybe this single agent is missing a usergroup that allows him/her to browse the users via this permission.

Best regards,

Kris

comments: author: Jesper
body: [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367) , you were spot on. Thank you so much.  
A random old group had the Global Permissions - legacy stuff before the migration.


Tags: cloud

jira-service-management

jira-service-management-cloud
Can not clone issue
Asked by Teke M?t?:

Hi!  

We have a Serivce Desk Project, and we would like to clone an issue to another Business Project, when a user creates a ticket using the portal. We select the 'SuccessFactors' in the portal, and it should create a cloned ticket (Task) in the Success Factors Support project, but we get an error. We have already set up the same thing for other projects, so I do not really what the issue is.

ERROR:

Can not create issue in project/issue type 10032/10057  
Error linking issues  
: At least one of 'id' or 'key' is required to identify an issue.

The projects uses the exact same workflow as the other projects.


Answers:
author: Clara Belin-Brosseau
body: Hello [@Teke M?t?](/t5/user/viewprofilepage/user-id/5496715)

If you're seeking for an easier way to **clone issues from one project to another** , you can try our app [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2697345&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync issues with all their content (summary, description, custom fields, comments, attachments, etc.) and their child issues.

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/automatically-copy-an-issue-during-a-workflow-stat?&utm_source=community&utm_medium=answer&utm_campaign=question_2697345&utm_keyword=CS&utm_vendorID=4952).

You can try the app **for free during 30 days** (and it stays free under 10 users).

Kind regards,

Clara

comments: author: Teke M?t?
body: Hello!

We are already using Elements Copy \& Sync, and it works just fine. Thank you for the recommendation.

Best wishes,

M?t?


author: Clara Belin-Brosseau
body: I'm glad you like it :)


author: Nadhila Savira
body: Hi Teke,

My name is Nadhila and I'm from the JSM team.

As Vijay had mentioned here, please add some screenshots, including the Audit log of the failed execution, and the Rule Details.

Please keep in mind to cross out any possible personal information from the screenshot, as this is a public space.


author: Vijay Dadi
body: [@Teke M?t?](/t5/user/viewprofilepage/user-id/5496715) ,

If you are doing it via automation, please add screenshot for better understanding please.


Tags: cloud

jira-service-management

jira-service-management-cloud
How we can create Jira automation rules using api
Asked by uday v:

Hi,

Can we create the jira automation rules itself from rest API,

I am able to create it via Web UI, but for better management I want create the automation rules using JIRA API.

Do we have api to create automation rules, can we create automation rules?

Could you please help for creating jira automation rules using JIRA API.

Thanks in advance!


Answers:
author: Michel Neeser
body: Hi [@uday v](/t5/user/viewprofilepage/user-id/5496894) and welcome!

The Jira API does not currently support the creation and management of automation rules. However, there is a feature request you can watch and vote for, which you can find [here](https://jira.atlassian.com/browse/AUTO-51).

Hope this helps!


Tags: cloud

jira-cloud

jira-core

jira-service-management

jira-service-management-cloud
unable to log clockwork
Asked by Sushmita Chakraborty:

Hello Team,

One of my colleagues is unable to log clock work in Jira. Gets the following error:

Clock error (ID: lw65yf96). I have attached the screenshot of the error as well.

The task is assigned to her, we tried in multiple browsers, ensured that the timings are as per her work schedule. still gets the error.

*** ** * ** ***

![Error 3.png](/t5/image/serverpage/image-id/323559i6EE6064F3A556888/image-size/large?v=v2&px=999 "Error 3.png")


Answers:
author: Joseph Chung Yin
body: [@Sushmita Chakraborty](/t5/user/viewprofilepage/user-id/5492389) -

Welcome to the community. It seems that Clockworks is a third party add-on that you have installed on your site. You need to contact vendor's support team to further troubleshoot of the error that you are getting.

Sorry.

Best, Joseph Chung Yin


author: Adaeze_Jude_HEROCODERS
body: Hello [@Sushmita Chakraborty](/t5/user/viewprofilepage/user-id/5492389)

Thank you for reporting this here.

Please know that I am reviewing this error.

You can reach out to us [here](https://herocoders.atlassian.net/servicedesk/customer/portals) directly and we can review this on a call.


Tags: cloud

jira-service-management

jira-service-management-cloud
Quiero restringir la opci?n de filtro r?pido a usuarios de mi proyecto en JIRA SOFTWARE
Asked by s_reyna:

Una vez que he creado filtros r?pidos, quisiera "ponerlo en privado" para diferentes miembros/usuarios que trabajan en mi proyecto, es decir. si creo Test 1, Test 2 y Test 3 como filtros r?pidos, Solo quiero que los usuarios A y C puedan ver el filtro Test 1, los usuarios D y E vean el filtro Test 2 y el usuario B s?lo vea el filtro Test 2.

Actualmente es posible hacerlo?


Answers:
author: Jack Brickey
body: Hi [@s_reyna](/t5/user/viewprofilepage/user-id/5496833) ,

No es posible controlar los permisos de los filtros r?pidos independientemente de la propia placa. Es decir, si un usuario tiene acceso al tablero, tambi?n tiene acceso a los filtros r?pidos.

comments: author: s_reyna
body: Hola [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) gracias por tu pronta respuesta! en este caso, no podr?amos hacer nada para poder tener "privacidad" en los filtros o qu? soluci?n le podr?amos dar?


author: Jack Brickey
body: hi [@s_reyna](/t5/user/viewprofilepage/user-id/5496833) ,

No soy consciente de ninguna posibilidad de configurar permisos en los filtros r?pidos. Puedes compartir filtros JL con partes espec?ficas, pero no filtros r?pidos.


author: s_reyna
body: Qu? es un filtro JL? y como lo puedo configurar para partes/usuarios espec?ficos?


author: Jack Brickey
body: Lo siento, lo escrib? mal. Deber?a ser un filtro JQL. Utilizas JQL al construir tus filtros r?pidos. Sin embargo, me refiero a la creaci?n de filtros en la pantalla de b?squeda de problemas avanzados. En esa vista puedes crear, guardar y compartir filtros.


author: s_reyna
body: Hola [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) estos filtros que me comentas, son fuera del tablero principal, correcto? Existe alguna manera de restringir algunos filtros r?pidos dentro del tablero a ciertos usuarios? entiendo que no. Existe alguna opci?n de poder restringir algunas cosas a ciertos usuarios?


author: Jack Brickey
body: Desafortunadamente no


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software
Enforce strong password
Asked by Teke M?t?:

Hi there!  

We would like to set up the Jira Portal, and allow users to use very strong passwords only. Where can we do that?

Thanks,

M?t?


Answers:
author: Jack Brickey
body: Hi [@Teke M?t?](/t5/user/viewprofilepage/user-id/5496715) , unfortunately you cannot setup a policy for customers. see if this old post helps - [Enforce-MFA-and-Password-complexity-for-Customers](https://community.atlassian.com/t5/Jira-Service-Management/Enforce-MFA-and-Password-complexity-for-Customers/qaq-p/1382464)


Tags: cloud

jira-service-management

jira-service-management-cloud
Trigger automation rule when SLA gets paused
Asked by Danilo Simic:

Hello everyone.

I was wondering if it is possible to somehow trigger an automation rule every time an SLA gets paused using some workaround because out of the box there is no such trigger.

Could maybe the "scheduled" trigger be used to do this? Set it to trigger every minute and try to find all tickets where an SLA is paused, would that possibly work?

Thank you!


Answers:
author: Kris Dewachter
body: Hi [@Danilo Simic](/t5/user/viewprofilepage/user-id/5456489) ,

It depends on what you want to do in the automation rule.

Like you suggested, you could find tickets that have their SLA paused by JQL command.

```
"Time to resolution" = paused()
```

If you use this in a scheduled automation rule, you could perform an action on these issues.

Best regards,

Kris


author: Ajay _view26_
body: [@Danilo Simic](/t5/user/viewprofilepage/user-id/5456489) ,

Since there is no Trigger associated for SLA Pause event, the best way would be use Atlassian Forge Platform to develop a custom scheduler to achieve your use-case since there are many possible scenarios which might cause SLAs to pause.

- <https://confluence.atlassian.com/jirakb/understanding-why-an-sla-is-paused-in-a-jira-service-management-ticket-1271267987.html>

Cheers

Ajay

comments: author: Danilo Simic
body: Hello [@Ajay _view26_](/t5/user/viewprofilepage/user-id/139880) thank you for the suggestion.

I would like to avoid using Atlassian Forge, I do not want to put too much effort into this at the moment.


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

sla
how can i edit de statuses name?
Asked by max:

I have a business project company managed and i want to edit the name of the columns of the project.

![Captura.PNG](/t5/image/serverpage/image-id/323519iA21A842AA8243F4A/image-size/large?v=v2&px=999 "Captura.PNG")


Answers:
author: Joseph Chung Yin
body: [@max](/t5/user/viewprofilepage/user-id/5489354) -

For the ability to edit the Column names associated with a SCRUM/KANBAN board, you have to be the board administrator(s) of the board or site/system admins.

Please note that the column names can be anything you want, what is the most important element of the the board columns are the actual WF statuses under each column.

Editing the column names don't change the underlying WF status names.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


author: Mohamed Benziane
body: Hi,

It seems that you want to edit the column names in a board. Here the documentation

**<https://support.atlassian.com/jira-software-cloud/docs/configure-columns/>**


Tags: cloud

jira-service-management

jira-service-management-cloud
Hi I am getting an issue with the automation rules
Asked by Priyanka:

I have created the Rule for the daily stand up updates .

It is allowed to trigger at scheduled time but it triggers multiple times, so i have to disable the rule .

Please help me on fixing the issue

![Screenshot 2024-05-14 at 12.48.02?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/323529i1747838908C0498A/image-size/large?v=v2&px=999 "Screenshot 2024-05-14 at 12.48.02?PM.png")![Screenshot 2024-05-14 at 12.47.51?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/323530iC0D83057293D14A3/image-size/large?v=v2&px=999 "Screenshot 2024-05-14 at 12.47.51?PM.png")


Answers:
author: Mohammed Aamer Khan
body: Hi [@Priyanka](/t5/user/viewprofilepage/user-id/5325520)  
Can you please provide screen shot of rule you have created so that I can help you with resolving your issue  

comments: author: Priyanka
body: shared


author: Mohammed Aamer Khan
body: [@Priyanka](/t5/user/viewprofilepage/user-id/5325520)  

I don't see any problem with Automation, Can you please share Screen shot of Trigger item details. I have attached below for reference![Trigger item.png](https://community.atlassian.com/t5/image/serverpage/image-id/323560iF565B8573ABF153F/image-size/large?v=v2&px=999 "Trigger item.png")


author: Priyanka
body: Have uploaded the screenshot for the reference


author: Priyanka
body: ![Screenshot 2024-05-14 at 3.24.53?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/323563i6BC3AAE31455F1F4/image-size/large?v=v2&px=999 "Screenshot 2024-05-14 at 3.24.53?PM.png")


author: Priyanka
body: this is triggering on schedule time like N number of times . I just need that to trigger once and then next day.


author: Mohammed Aamer Khan
body: Hi [@Priyanka](/t5/user/viewprofilepage/user-id/5325520)  

I see that you have selected a checkbox

"Run a JQL search and execute actions for each issue in the query"   

Due to this it is executing rule for every issue. Please uncheck it. You will get desired result.


author: Mohammed Aamer Khan
body: [@Priyanka](/t5/user/viewprofilepage/user-id/5325520) Happy to hear that. Please accept this answer so that other members with same problem can be benefitted.  

Cheers,  
Aamer


author: Priyanka
body: It worked Thank you [@Mohammed Aamer Khan](/t5/user/viewprofilepage/user-id/5297319)


author: Joseph Chung Yin
body: [@Priyanka](/t5/user/viewprofilepage/user-id/5325520) -

Can you confirm on what is triggering N-numbers of time? The Slack message?

The rule itself will only fire once at 4:30 on a daily basis based on your configuration scheduled.

Please advise.

Best, Joseph Chung Yin


author: Priyanka
body: [@Mohammed Aamer Khan](/t5/user/viewprofilepage/user-id/5297319) Please find the screenshots


Tags: jira-service-desk-unknown-hosting-type

jira-service-management