youngmon/atlassian-qna huggingface dataset:
Question regarding updating all submodules when doing a Pull
Asked by Aravind Viswanathan:

Hi Team,

With the latest SourceTree, is there a way to update all submodules when doing a Pull?

Thanks

Aravind Viswanathan


Answers:
author: minnsey
body: Hi  

I believe you are looking for the following behaviour:  

*There is an easier way to do this as well, if you prefer to not manually fetch and merge in the subdirectory. If you run git submodule update --remote, Git will go into your submodules and fetch and update for you*   

.From <https://git-scm.com/book/en/v2/Git-Tools-Submodules>  

Sourcetree does not currently support that functionality


author: Mike Corsaro
body: Hello! Can you go to "Options -\> Git" and make sure "Perform submodule actions recursively" is checked? That should run \`submodule update --init\` when pulling.

comments: author: Dasa
body: I have that checked, but it's not running \`submodule update\` in version 2.7.


Tags: mac
How can I address the error message I am receiving below?
Asked by Greg Gerken:

![Error.png](/t5/image/serverpage/image-id/13355i69BAC1A1AF3683C8/image-size/large?v=v2&px=999 "Error.png")

I have two computers that run SourceTree. I have been running this configuration for 3 years. Recently, I have been having issues with SourceTree consistently asking to enter a password. Even when I type it in, the dialog will appear later. I was able to push/pull during this issue, but now one of my computers will not push/pull anymore. I have matching settings on both computers. Is there anyway I can resolve this issue? Thank you.


Answers:
author: minnsey
body: Hi there is a bug in the support for SSH URLs using username/password credentials rather than keys.  

This is addresses in an upcoming release.  

please see <https://jira.atlassian.com/browse/SRCTREEWIN-8264> for more details

comments: author: Greg Gerken
body: Thanks. I read that post prior to posting myself, but I wasn't sure if it was the same issue.

I used the work around that Devin Paulsen mentioned in the comments about copying the old version of Putty folder. I guess this will be my fix until the update.


Tags: bitbucket
Continually getting Authentication Failed in Sourcetree for the Mac
Asked by Stan von Miller:

I have the latest version, and in preferences when I hit the connect button I'm prompted for login and that all works fine. But when I commit I get the error below. It worked yesterday but now it's stopped working. I also had a lot of problems with the keychain and sourcetree as well. The mac version sure seems buggy to me when it comes to credentials. I'm not using a 3rd party, I'm just logging in direct:

remote: Invalid username or password. If you log in via a third party service you must ensure you have an account password set in your account profile.

fatal: Authentication failed for

Has anyone else had this problem? Do you know what might be going on? Is this the only way to get support for Sourcetree? Seems like it.


Answers:
author: Manju
body: We've had some report of this and got a fix in the latest beta. Would you mind trying that and share your feedback?

You can download the latest beta build here - <https://bitbucket.org/atlassianlabs/sourcetree-betas/downloads/OSX_Beta_Latest.zip>

Thanks!

comments: author: Stan von Miller
body: Thanks. I've gotten it to work by switching to https. I'm on a critical timeline right now and can't afford any more issues, so I'd prefer not to install a beta. If this problem appears again I'll give the beta a try.

Thank you,

Stan


author: Manju
body: On a related note, the issues were from using ssh, I recommend you check the ssh agent to see if the keys are loaded and add them if they are not.

List keys

```
ssh-add -l
```

Add key

```
ssh-add <path_to_key>
```

e.g.,

```
ssh-add ~/.ssh/id_rsa?
```


Tags: mac
Authentication problem. can access with command line
Asked by akozharin:

Mac OS 10.13.3 (17D47), Sourcetree 2.7(152)

got error on fetching:

git -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=sourcetree fetch origin

2018-01-25 17:07:08.977 git-credential-sourcetree\[23269:483753\] Something went wrong. one or more parameters required to renew token is nil.

fatal: Authentication failed for '[https:/.....git/](https://st.mfmnow.com/scm/mfmios/mfm.git/)'

2018-01-25 17:07:14.983 git-credential-sourcetree\[23278:483854\] Something went wrong. one or more parameters required to renew token is nil.

fatal: Authentication failed for '[https://.....git/](https://st.mfmnow.com/scm/mfmios/mfm.git/)'

2018-01-25 17:07:22.999 git-credential-sourcetree\[23285:484038\] Something went wrong. one or more parameters required to renew token is nil.

Completed with errors, see above

and another on pushing:

git -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=sourcetree push -v --tags --set-upstream origin refs/heads/test:refs/heads/test

Pushing to https://st.....git

2018-01-25 17:00:28.131 git-credential-sourcetree\[23134:476307\] Error generating password due to missing uuid. Please report this to Atlassian.

2018-01-25 17:00:28.131 git-credential-sourcetree\[23134:476309\] Something went wrong. one or more parameters required to renew token is nil.

2018-01-25 17:00:31.766 git-credential-sourcetree\[23134:476307\] Error generating password due to missing uuid. Please report this to Atlassian.

2018-01-25 17:00:31.766 git-credential-sourcetree\[23134:476307\] Password encryption failed - key to to encrypt password is unavailable (nil)

fatal: Authentication failed for '<https://st.....git/>'

Completed with errors, see above


Answers:
author: Manju
body: We've had some report of this and got a fix in the latest beta. Would you mind trying that and share your feedback?

You can download the latest beta build here - <https://bitbucket.org/atlassianlabs/sourcetree-betas/downloads/OSX_Beta_Latest.zip>

It is safer to remove any keychain items that might be present for the account before trying the new build. This is just to ensure that you save the right credentials again and the old ones that may cause any issue are removed.

Thanks!

comments: author: akozharin
body: thank you, will try


author: akozharin
body: works fine now, thank you. when it will be released?
edit author of previous commits
Asked by ross2711:

Hi

I'm trying to figure out how to change the Author of a previous commit.

Has anyone managed to do this before?

Many thanks


Answers:
author: bgannin
body: There is not such functionality in Sourcetree. This SO topic looks like it would address things if you're using Git: [https://stackoverflow.com/questions/750172/change-the-author-and-committer-name-and-e-mail-of-multiple-commits-in-git](https://stackoverflow.com/questions/750172/change-the-author-and-committer-name-and-e-mail-of-multiple-commits-in-git?)

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: ross2711
body: Great! I'll try following the instructions on SO.  

Thanks


Tags: git
error connecting to bitbucket server via SourceTree
Asked by ntombekhaya:

We are unable to install the application as it requires registration with an Atlassian account which fails.

Attempting to download either Git or Hg libraries is blocked as well. Please can you provide guidance.

The below IP addresses and TCP have been enabled in our network

104.192.143.1  
104.192.143.2  
104.192.143.3  
104.192.143.65  
104.192.143.66  
104.192.143.67  
104.192.136.0/21  
34.198.203.127  
34.198.178.64  
34.198.32.85  
104.192.143.4  
104.192.143.5  
104.192.143.6  
104.192.143.68  
104.192.143.69  
104.192.143.70  
23.20.208.24/32  
52.7.19.238/32   
52.55.104.10/32  
52.203.194.12/32  
34.236.25.177/32  
34.232.25.90/32  
52.203.14.55/32  
104.192.136.0/21

TCP

80/443/22

Please advise on what are the Firewall Requirements for SourceTree and Bitbucket. Please treat this as urgent as possible.


Answers:
author: ntombekhaya
body: Error connecting to Sourcetree via Bitbucket server


Tags: bitbucket

block

install
Javascript load error during Sourcetree Install
Asked by yountit:

![Capture.PNG](/t5/image/serverpage/image-id/13287iDA5DFE9FC5EF5859/image-size/large?v=v2&px=999 "Capture.PNG")

Due i am going to install but it is an error with JavaScript Load Error

so that how should i no if i can 't register my as account?

thank you


Answers:
author: Ana Retamal
body: Hi, you'll need to fix JavaScript in your Internet Explorer as Sourcetree relies on it for the authentication. You can find the instructions at [How to enable Javascript for Windows](https://support.microsoft.com/en-us/help/3135465/how-to-enable-javascript-in-windows). You can also try adding that website to Trusted sites and see if that error goes away.

If after this you're still having trouble, please send us a screenshot and let us have a look at [the logs](https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html). Also, let us know which version of Sourcetree and IE are you using.

Best regards!

Ana


Tags: javascript
Password field does not display in Source Tree installer on Mac
Asked by Charles Belov:

I'm trying to install Source Tree on my Mac after successfully installing it on Windows, but I get stuck where I'd expect to enter my password. The UI does not display a password field.

Steps:

1. Download Source Tree installer for Mac

2. Unzip it

3. Launch it

4. Click Do not move to Applications folder.

5. Click Use an existing account

6. Type my email for my existing Atlassian account into the Email field

7. Click Continue

Expected result: The email field is replaced by a password field and a Login button appears

Actual result: The email field gets a pencil icon at the end and a Login button appears. I am unable to figure out how to display a password field. Clicking the pencil places the cursor at the end of my email address in the Email field.

How do I log in? I do not want to log in via Google.


Answers:
author: bgannin
body: I've reached out to our Identity team and they think it might be a JavaScript issue of some form. Could you please run this command in Terminal prior to launch:

```
defaults write com.TorusKnot.SourceTreeNotMAS WebKitDeveloperExtras -bool true
```

And then when you reach this page - prior to performing any actions, right click and "Inspect Element" to show the Web Inspector. Then copy/paste any output from the Console tab so we can review. Our apologies for the hiccup.

Brian Ganninger  
Senior Mac Developer, Sourcetree


Tags: mac
Is it possible to hide commits within a branch ?
Asked by Guillaume Sabran:

I'm working on a large project with lot of collaborators, hundreds of commits a day about lot of different features. While they are all part of my project history most are not relevant to me and the commits I'm interested in are often hundreds of steps appart.  

Is it possible to have a display that hide most of those commits, showing maybe only the commit after and before what I'm interested in? Those that would touch certain files?


Answers:
author: bgannin
body: There is not such functionality in Sourcetree. You can scope to a particular branch or search based on text and date but not do more finely grained filtering. Please file a feature request with your workflow(s) and thoughts for us to review at <https://jira.atlassian.com/browse/SRCTREE> (Mac) or <https://jira.atlassian.com/browse/SRCTREEWIN> (Windows)

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: Guillaume Sabran
body: thanks will do!
Clone/Check out in SourceTree no realiza la descarga de la rama
Asked by josalexm:

Estoy comenzando a aprender como se usa Bitbucket, ya lo habia utilizado a nivel empresarial con JIRA y no habia tenido problema, pero ahora... usando mi cuenta personal hago una rama y los botones de Checkout/Clone del navegador no realizan la descarga de la rama.

He visto otras preguntas con mi mismo planteamiendo, donde descarman/marcan el checkbox de "Use this version..." pero esa solucion no funciono para mi y quisiera saber si hay otra forma de arreglar ese error.

Por cierto, uso Windows 10, Google Chrome y SourceTree 2.4.7.0


Answers:
author: bgannin
body: Known issue, fixed for 2.4.8.0.

comments: author: josalexm
body: Thanks! I'll be waiting for that's update


Tags: bitbucket

windows
SourceTree 2.7 constantly asks for credentials
Asked by Martin Kleinhans:

Since updating to 2.7.0 SourceTree is basically broken for me.

It constantly asks for my credentials; apparently it does this because our self hosted BitBucket instance blocks my account after SourceTree spams too many requests to do.. something.

Once my account is blocked, the error seems to trigger the credentials dialog.

Had no problems before this version. Others seem to also be experiencing issues:

<https://community.atlassian.com/t5/Bitbucket-questions/Bitbucket-clone-to-Sourcetree-repeatedly-asking-for-password/qaq-p/704242>

More Info: I'm using manually added local repositories that are cloned from the mentioned BitBucket instance.


Answers:
author: RajanandP
body: Came across this same issue and multiple posts too. So consolidated my research and fix at one place [https://stackoverflow.com/a/52884626/5107365.](https://stackoverflow.com/a/52884626/5107365.?)The summary is, problem solved when I used the same password for Atlassian's account address(which is the Gmail ID I used to OAuth to my bitbucket user), like that of my Gmail ID.


author: Martin Kleinhans
body: I have since found out that the issue only occurs if I use repositories with https authentication. I switched everything over to ssh, and then it just works.


author: Manju
body: Have you added your account in Sourcetree? If yes, can you please confirm if the protocol associated with the account is same as the remote URL of your cloned repository?

comments: author: Martin Kleinhans
body: No, I have not added any accounts in SourceTree
how can i export space to Word filr?
Asked by daniel ben zaken:

data center 7.19.6


Answers:
author: Aron Gombas _Midori_
body: The Word Exporter can do that: [https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?tab=overview&hosting=datacenter)


Tags: cloud
Page Restriction diferent for some Spaces
Asked by Marko Turic:

In our Confluece Spaces page restriction works great when set up user who dont have view acces can find the page just get Access denied. ![no button.png](https://community.atlassian.com/t5/image/serverpage/image-id/296357i0BB8A05EEBF3B0BD/image-size/large?v=v2&px=999 "no button.png")  

But for one Space (one found so far ) the set up is the same and user canot see the page but he can ask premition to see it   

![with button.png](https://community.atlassian.com/t5/image/serverpage/image-id/296358iE702D3D4F7EF8DBB/image-size/large?v=v2&px=999 "with button.png")  

thoes anybody have any idea what could be the diference

#### Confluence Request Access Plugin is enabled globaly foe every space
Only thing I found diferent is Comala workflow but didnt found anything unusual that could do something like this {#toc-hId-291446574}


Answers:
author: Craig Nodwell
body: Hi [@Marko Turic](/t5/user/viewprofilepage/user-id/5337010) welcome to the community. From this [page](https://confluence.atlassian.com/doc/page-restrictions-139414.html)  

"If the request access message doesn't appear, you're not able to request access for that particular page. This usually is because the page has inherited view restrictions from a parent page, you don't have adequate space permissions, or there is no mail server set up."


Tags: cloud

questions-for-confluence
Best template to use
Asked by Corrina McElduff:

Hi,

I want to know which template is the best one to use for general and specific customer feedback. This is feedback given either written or verbally and is not conducted as a customer interview.

I want to record the feedback, who gave it, when and about which product.

Thank you


Answers:
author: Rodrigo
body: Hello [@Corrina McElduff](/t5/user/viewprofilepage/user-id/5214795)

I like to use the [Customer Interview Template](https://www.atlassian.com/software/confluence/templates/customer-interview-report), this beacuse the already existed useful fields but also the idea behind it; you have keypoints for all people interested (in a TLDR fashion), and a expand where you can write all the notes which will be hidden for those not interested, keeping the page clean and to the point.

Perhaps here you could take some of the templates suggested and create your tailored version towards your case.


author: Laurie Sciutti
body: Hi [@Corrina McElduff](/t5/user/viewprofilepage/user-id/5214795) \~ I'm not aware of an actual customer feedback template in Confluence but you might want to have a look at the [customer-journey-mapping](https://www.atlassian.com/software/confluence/templates/customer-journey-mapping) template (it also has a Play: <https://www.atlassian.com/team-playbook/plays/customer-journey-mapping> ) and tailor it to your needs.


Tags: cloud

confluence-cloud
Ways to identify empty spaces in text for new users
Asked by Rodrigo:

Good day everyone!

I had an interesting situation: a user was conflicted about unaligned images.

After review, empty spaces were on top of the image and below, sometimes obvious but sometimes not as it required to click "backspace" when positioned next to the image, otherwise it would not work. I tried to explain this situation as best as they could, but they didn't get it, nor have the patience for it :)

Has anybody faced this and might have a workaround? A web extension or a third-party app? Like a pilcrow, but for Confluence.

Best  
Rodrigo

(Screenshot is how it looked in Confluence next to a MS-Word screenshot where I tried to convey the idea with tools they used in the past. Pilcrow was kinda cool)

![2023-12-12_10-40-16.png](/t5/image/serverpage/image-id/296344i04546748B791C888/image-size/large?v=v2&px=999 "2023-12-12_10-40-16.png")


Answers:
author: Brant Schroeder
body: [@Rodrigo](/t5/user/viewprofilepage/user-id/4988097) I wonder more about how the image was added. Are they pasting or inserting the images? I see more formatting issues when users paste items onto a page.


Tags: cloud
Child Page Count from Specific Parent Page by ID
Asked by becki.marsh:

I have the ability to count child pages of the current page via the code below. I'd now like to amend the code so that I can specify a specific page to count from.

```
#set($pageCount=0)

#foreach ($child in $content.children)
    #set($pageCount = $pageCount + 1)
#end

$pageCount


```


Answers:
author: Aron Gombas _Midori_
body: As user macros can use a bunch of [Velocity context objects](https://confluence.atlassian.com/doc/user-macro-template-syntax-223906130.html) including those in the [default Velocity context,](https://developer.atlassian.com/server/confluence/confluence-objects-accessible-from-velocity/) you should have access to the \`pageManager\`.

Reference: <https://docs.atlassian.com/ConfluenceServer/javadoc/8.7.1/com/atlassian/confluence/pages/PageManager.html>

Using that, something like would work:

```
#set($pageCount=0)

#set($parentPage = $pageManager.getPage(123)) ## 123 is the ID of the specific page
#foreach ($child in $parentPage.children)
    #set($pageCount = $pageCount + 1)
#end

$pageCount
```


Tags: confluence-server

server

user-macro
Expand Macro Query
Asked by Sarika Kunjappan:

What is the maximum character or number of lines that we can add into Expand macor?


Answers:
author: Marc - Devoteam
body: Hi [@Sarika Kunjappan](/t5/user/viewprofilepage/user-id/5384503)

Welcome to the community.

Not that I'm aware or know of that there is a limit on this marco.

But if you hait a limit or snag. I would suggest to rely you issue to [Atlassian Support](http://support.atlassian.com/contact/#)


Tags: cloud

confluence-cloud
Got error 1010 when loading PlanUML add-on
Asked by hieu_le:

I've created a page on my team's space. I've drew some diagrams by PlanUML add-on and saved my page. After couple of days, today, I comeback to edit the diagrams but got error 1010 when loading add-on. Please support!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/296326iC16C1CDF328C8C52/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Marc - Devoteam
body: Hi [@hieu_le](/t5/user/viewprofilepage/user-id/5384400)

Based on this error your instance is not allowed to use the app.

I suggest you contact the vendor of Plan UML with the message you are getting, nut you have made sure that your license of the app is still valid?

Your org/site or confluence admin of your cloud instance should be able to see this.

P.S

The Atlassian community is not Atlassian Support and certainly not support on bug or license related topics with 3rd party app vendors.

The community is for Atlassian users and they are able to help each other on issues in the Atlassian products.


Tags: cloud

confluence-cloud
Document Tracking
Asked by Madeleine Martin:

Hi

I was recommended this platform by a colleague as I need to track documents as tasks.   
But I have made an account and now have no idea how to use this platform in the way that I need.   

As an example, I am a PA, so when my employer gives me things like his ID, credit cards etc. we need to be able to track when he handed it over, for what reason, who he gave it to, when it will be returned   

Please can someone let me know if there is a way to use Confluence in this way


Answers:
author: Bal?zs Szak?l _META-INF_
body: Hey [@Madeleine Martin](/t5/user/viewprofilepage/user-id/5384303) ,

To be honest Atlassian originally designed Jira for task management and Confluence for documentatation.

But luckily, you can do basic Task management in Confluence as well! Currently there are page statuses, which can be edited, but hard to overview multiple pages when looking for statuses.

Also check out for templates, when you want to quickly create similar content, it can really fasten your workspeed.

With our app [Advanced Content Navigator for Conflluence](https://marketplace.atlassian.com/apps/1218865/advanced-content-navigator-for-confluence?hosting=cloud&tab=overview), you can overview multiple pages with page statuses at a glance! Even more, you can

* check for updated pages (and preview whats changed)
* not just view, but set page statuses
* Insert multiple macros, to view eg.: multiple spaces at the same time

![Screenshot 2023-12-13 at 10.18.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/299641i7C72204275B5AF08/image-size/large?v=v2&px=999 "Screenshot 2023-12-13 at 10.18.58.png")

Here I did insert 4 macros, all from different department. This is what you can do with your documentation as well, no matter how you organize them, just select the root location.

Let me know if that helps,

Balazs - Product Owner


author: Brant Schroeder
body: [@Madeleine Martin](/t5/user/viewprofilepage/user-id/5384303) welcome to the Atlassian community

You can use confluence for that. You could create a page template that you use to create a new page every time you need to track this or you could have a single page that you track it on.

I would actually recommend using Jira-Service-Management. You could raise a request ever time you do something for your employer and close out the issue when you give it back.

How does your current business process work? What information are you tracking?


Tags: cloud

confluence-cloud
Unable to edit bar name in Roadmap Planner
Asked by Rajesh Vairapandian:

I cannot modify the text on the Bars added to the Roadmap Plan. All Bars display 'New Bar'. Please help.


Answers:
author: Marc - Devoteam
body: Hi [@Rajesh Vairapandian](/t5/user/viewprofilepage/user-id/5384334)

Welcome.

Can you please share some more detail on what you see and what steps you have done to mitigate.

This will help community members to look into your issue and possible to fined a resolution


Tags: cloud

confluence-cloud