youngmon/atlassian-qna huggingface dataset:
How do I move Sourcetree to a new computer?
Asked by AshwinN:

What is the easiest way to move SourceTree to a new computer?

I understand I can install the latest version of SourceTree on the new system, but how do I restore all the tabs?


Answers:
author: Mikael Sandberg
body: If you are on Windows, all your settings for SourceTree are stored under C:\\users\\\<your user ID\>\\AppData\\Local\\Atlassian\\Sourcetree. The tabs are in the opentabs file. On mac those settings should be under \~/Library/Application Support/SourceTree/


author: Wayne Donovan
body: .


Tags: migration

windows
New installation problems
Asked by Ronald Moffat:

I have an account and am trying to setup a new laptop but when I enter my email address and password, it seems to hang and not proceed to installing a fresh download of the latest release...

Any thoughts?


Answers:
author: Ana Retamal
body: Hi Ronald, what is happening exactly? Are you getting a blank screen? The spinner keeps loading forever? It doesn't accept your credentials? Are you on Windows or Mac?

Please provide some more info so we can help :)

Cheers,

Ana


Tags: install
When a new team member is syncing the project they get the attached error.
Asked by Mark_Backler:

![unknown.png](/t5/image/serverpage/image-id/8255i1F26F0670251A0DD/image-size/large?v=v2&px=999 "unknown.png")


Answers:
author: Ana Retamal
body: The repository was quite big, so we ran a garbage collection in the remote to see if there was something that could be removed.

Also, in cases like this one it's advisable to use SSH instead of HTTPS, as large repos might hit a time out with HTTPS.  
Cheers!

Ana


author: Ana Retamal
body: Hi Mark, I can see that the message says 'Completed with errors'. Can you check if the operation was actually completed successfully or not? If not, can you check if at least a directory was created in the correct location, and if the *.git, objects, ref, config* and*HEAD* directories are inside?

For further troubleshooting, we'd also need to know:

1. Is this only happening with this repo?
2. Is this happening to other users?
3. Is he using system git or embedded git?
4. Which version of Sourcetree and OS is he using?

Cheers!

Ana

comments: author: Mark_Backler
body: Thanks Ana.

1. Yes this is only happening with this repo.

2. No it's not happening to other users.

3. He has tried both system git and embedded git.

4. He is on Sourcetree 2.3.1.0 with Win 10

It seems sourcetree is deleting the folder after the error message - the directory is created initially and is present during the cloning process, but disappears after the error message but he couldn't see any files in it though.

Cheers,

Mark


author: Ana Retamal
body: HI Mark! We've seen that you've created a Support ticket in relation to this issue and one of my colleagues is already working with you on it. We'll update this thread once the issue is solved, so hopefully the answer can help other users too!

Best regards :)

Ana


Tags: bitbucket
Dialog user details
Asked by U.Hackbarth:

```
Hello everybody,I get from Sourcetree again and again this dialog is displayed.
![sourcetree.png](/t5/image/serverpage/image-id/8254i0150F6A752C79FC2/image-size/large?v=v2&px=999 "sourcetree.png")Can someone tell me how I can turn off that, because that annoys. Otherwise Sourcetree works perfectly.Thank you very much and greetingsuha
```


Answers:
author: Ana Retamal
body: Hi! I don't speak German but looks like Sourcetree might be using the wrong credentials. If you're in Windows, the credentials are stored in the Git Credentials Manager or Vault, if you're on Mac they're in the Keychain.

If that doesn't solve your issue, please let us know which Sourcetree and OS version are you using so we can help you with this :)

Best regards,

Ana
Unable to Download Licence
Asked by Balaji Rajendran:

Hi,

I am unable to login to my Source Tree 1.9 account. Even though I am giving the proper User name and Password.Its keep on rotating. Please find the screenshot below![SourceTree.png](/t5/image/serverpage/image-id/8250iFF083C5C2361B19B/image-size/large?v=v2&px=999 "SourceTree.png")


Answers:
author: Tayyab Bashir
body: Try turning off Internet Explorer's **Enhanced Security Configuration**

comments: author: Balaji Rajendran
body: Thank you
fatal: '\\\\SONIC\\monkey\\sites\\kpuc.local\\.git' does not appear to be a git repository
Asked by UTAN dev:

On Windows 10, I'm trying to add a remote located on my Linux laptop. I can see the repo in Windows Explorer at \\\\SONIC\\monkey\\sites\\kpuc.local\\.git , but when I try adding the remote (using \\\\\\\\SONIC\\\\monkey\\\\sites\\\\kpuc.local\\\\.git as a path) and fetching, I get the following output:

```
git -c diff.mnemonicprefix=false -c core.quotepath=false fetch local_on_Sonic
fatal: '\\\\SONIC\\monkey\\sites\\kpuc.local\\.git' does not appear to be a git repository
fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.


Completed with errors, see above.
```

* My previous SSH key was 1023 bits long; seems like SourceTree wants keys longer than that, so I generated a new key and exported it in OpenSSH format.
* I added the new public key to \~/.ssh/authorized_keys on the Linux laptop.
* In the terminal, I confirmed that the new key works:

```
$ ssh -i /c/Users/MYUSER/.ssh/dell-no-passphrase-openssh-2048-bits monkey@sonic

Welcome to Ubuntu 16.04.3 LTS (GNU/Linux 4.4.0-97-generic x86_64)

# etc.

monkey@Sonic:~$?
```

* I added the new private key, in OpenSSH format, to SourceTree. Its SSH Key setting now reads "C:\\Users\\MYUSER\\.ssh\\id_rsa;C:\\Users\\MYUSER\\.ssh\\dell-no-passphrase-openssh-2048-bits". (The first key is for another repo)
* SourceTree is using the OpenSSH client, but I even added the new private key to Pageant, just in case.
* I got the same result as before.
* I entered the SourceTree terminal to do some debugging:

```
# Repo path removed from $ prompt

$ eval `ssh-agent -s`

Agent pid 9364

$ ssh-add -l

The agent has no identities.

$ ssh-add /c/Users/MYUSER/.ssh/dell-no-passphrase-openssh-2048-bits

Identity added: /c/Users/MYUSER/.ssh/dell-no-passphrase-openssh-2048-bits (/c/Users/MYUSER/.ssh/dell-no-passphrase-openssh-2048-bits)

$ git -c diff.mnemonicprefix=false -c core.quotepath=false fetch local_on_Sonic

fatal: '\\\\SONIC\\monkey\\sites\\kpuc.local\\.git' does not appear to be a git repository

fatal: Could not read from remote repository.



Please make sure you have the correct access rights

and the repository exists.

$ git remote -v

# (excerpt)

local_on_Sonic \\\\SONIC\\monkey\\sites\\kpuc.local\\.git (fetch)

local_on_Sonic \\\\SONIC\\monkey\\sites\\kpuc.local\\.git (push)
```

I'm not sure what to do at this point. Thanks for your help.


Answers:
author: UTAN dev
body: It's a workaround, not a solution, but manually editing the remote URL from:

\\\\\\\\SONIC\\\\monkey\\\\sites\\\\kpuc.local\\\\.git

to:

//SONIC/monkey/sites/kpuc.local/.git

worked.


Tags: remote

ssh-key

windows
Source tree doesn't work on windows 10
Asked by HasTech WP:

I've installed source tree on my computer (win-10) . After clicking to "Use and existing account" a new popup window appear, but there is nothing comes to the windows, so I can't use this software. Please see this screenshot . How can i fix this problem?

Thanks in advance!

![](https://s1.postimg.org/3j0uxqshm7/screenshot_234.png)


Answers:
author: Ana Retamal
body: Hi Alberuni, this issue was reported in our bug tracker at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244). Our developers are rolling a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:
> From a working install collect the accounts.json and passwd files.
>
> Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

For the future, I'd recommend you to do a search within the Atlassian Community first as you might be able to find the solution from a previous user that encountered your same issue. This question for example has been asked in the Community repeatedly :)

Let us know if you need any further assistance!

Cheers,

Ana

<br />

<br />

comments: author: HasTech WP
body: Hi Ana,

Thanks a lot for your replay. I've searched for the solution here first, but the problem was a little bit different than me, so I thought my problem might be different. By the way, I've just fixed the problem just now by following your instruction.

Cheers,

Azad


author: Ana Retamal
body: No worries Azad, if you were in doubt, you did the right thing :)

I'm glad my instructions worked for you! If you have any other questions in the future, please come again!

Have a nice day,

Ana


Tags: windows
Updating to Version 2.3.1.0 broke my repo
Asked by Tony Marcus:

Since I updated my version of SourceTree to the latest version 2.3.1.0, I keep getting 'the procedure point curl_global_sslset could not be located in the dynamic link library'![29291790-504fef88-810a-11e7-9b35-0d49e78b5827.png](/t5/image/serverpage/image-id/8138iB63F2128FDB89D3D/image-size/large?v=v2&px=999 "29291790-504fef88-810a-11e7-9b35-0d49e78b5827.png")

error windows popping up every 2 minutes.


Answers:
author: Tony Marcus
body: The solution for me was to uninstall GIT from my machine and re-install it. \~/ProgramFiles/Git The typical fix for broken things.


author: Andrew McInnes
body: .
installation problem on Mac, sourceTree 2.6.3
Asked by Nargess Memarsadeghi:

Hi, I am having problem installing sourceTree 2.6.3 on my Mac. I have an online Atlasssian account with my work's .gov email. When going through the installation process, after "Install" and "Atlasssian Customer Agreement", I cannot get passed the "Atlasssian account" step. If I select "use an existing account" and type my .gov email, it gives me an error message "please enter an email address", and if I select "use an existing account" and download the license file, there is not way to get back to the installation window and finish the process. Any ideas how I can resolve this? Does sourceTree expects .com emails only?

Thanks,

Nargess


Answers:
author: Nargess Memarsadeghi
body: Thank you; Yes, what email address should I send the screen shot too?


author: Ana Retamal
body: Hi Nargess, the problem with the invalid email address is already known and has been reported as a bug at [SRCTREE-5034.](https://jira.atlassian.com/browse/SRCTREE-5034) Our developers are working with the Identity team on it, but we don't have a resolution yet. Please watch that ticket for further updates.

For the other option you're mentioning I'm not sure what's going on as licenses are not required for Sourcetree anymore. Can you send me a screenshot of what's happening?

Best regards,

Ana

comments: author: Ana Retamal
body: I forgot to mention that, as a workaround in the meantime, you can use the version 2.1 that can be downloaded from the [archive](https://www.sourcetreeapp.com/download-archives).


Tags: mac
login issues with installation of sourcetree
Asked by robert_hillen:

Hi, I've downloaded and installed git and sourcetree. I also have a bitbucket account. When I try to login to my Atlassian account by pressing "using an existing account" it runs forever and does not give me a warning. When I press "Got to my Atlassian" everything seems to be fine. My email and login is robert.hillen@kpn.com. Hope you can help.

Best,

Robert


Answers:
author: Ana Retamal
body: Hi Robert, so where you finally able to log in using your Atlassian account? Or are you not able to log in using any of the 2 ways?

If you're on Windows, you can try the following:

* Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the *Advanced options* tab and click on *Reset your Internet Explorer Settings*
* Check *Delete personal settings*
* Change your Internet Explorer Security Zone Settings:

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but ***reset the setting back to the previous option***.

Otherwise, let us know which OS are you using and send us a screenshot of what happens when you try to log in, so we get a better understanding of the issue.

Best regards,

Ana

comments: author: robert_hillen
body: Hi Ana,

Due to the security settings of my company laptop I'm not able to change the settings that you described.

As of yet, I still haven't solved the issue. I've added a screenshot of the issue.

In the installation process of sourcetree I want to log in step 3 by clicking "Use an existing account", but then it runs forever. When I click "Go to my Atlassian" I can log in without any issues (as can be seen in the print screen) but the installation process does not proceed.

Any idea what I could try?

Thanks,

Robert![screenshot issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/12414i4A08911E890DCB8C/image-size/large?v=v2&px=999 "screenshot issue.PNG")


author: Ana Retamal
body: Hi Robert, it's possible for you to update Internet Explorer to the latest version? Sourcetree relies on IE for authentication and we've seen that not having it updated causes issues.

Let us know!

Ana


author: robert_hillen
body: Hi Ana,

Unfortunately not because it's a work laptop. I also tried it with Firefox but with no luck.

Also, loging in with my existing account without going to my atlassian is unrelated to the browser I'm using right? Howcome that's not working either?

Kind regards,

Robert


author: sorinvasilescu
body: Stumbled upon this while googling the issue and the instructions worked like a charm for me. Thank you, Ana.
pull on sourcetree takes forever
Asked by lechuzo:

pushing pull (after commit) takes forever so I cannot pull new changes.

Even after updating to the newest version of sourcetree 2.10.1

Please advice

thanks![Screen Shot 2017-10-23 at 4.48.27 PM.png](/t5/image/serverpage/image-id/8133i85E085D87577E507/image-size/large?v=v2&px=999 "Screen Shot 2017-10-23 at 4.48.27 PM.png")


Answers:
author: lechuzo
body: solved!

It happened in 2 versions - and the issue was that the connection to the server was not successful. I must say it was not mentioned anywhere...


author: bgannin
body: What happens if you attempt the same thing using Git's command line interface?

Also, what version of Sourcetree is that? (it's not 2.10.1 as that's a Windows one and the screenshot is from macOS)


Tags: mac
Sourcetree wont install
Asked by m3ndi19:

i just installed fresh win 8.1 and trying to install latest source tree 2.3.1 ,and on after i add my logins for atlantis, the setup crashes, and there is not description whats the problem.


Answers:
author: Tayyab Bashir
body: Hi,   
Could you share some logs? What kind of error messages are you getting?

comments: author: m3ndi19
body: There are no logs... i get this when i try to install source tree..

![soruce.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/8192iD1228B2C66CCDD3D/image-dimensions/741x521?v=v2 "soruce.PNG")


author: Tayyab Bashir
body: Try resetting your internet explorer settings.

Go to IE --\> Internet Options  
Go the Advanced Tab.  
**Reset Internet Explorer settings --\> Check the option for delete personal settings --\> RESET**

<br />

Try installing again and if that doesn't work out for you then you can check for the Error in the Event Viewer. It may happen because of corrupt user.config file as well. So you can delete it and try again  

Search for Event Viewer from the start tab.   
Windows Log --\> Applications  
See the entries for Error.

See this [KB Article](https://confluence.atlassian.com/sourcetreekb/sourcetree-crashes-on-startup-831655339.html)


Tags: windows
Can you sort by dates in Spreadsheet Table Macro?
Asked by Fraser Macmillen:

I have a Spreadsheet Table Macro, with a header row and want to sort a set of columns by date which is one of the columns ("Required for"). The sort is only numeric-alphabetical and does not seem to capture date sorting. The result is shown below. Is there a way to sort dates? I guess I can switch to ISO 8601 format (YYYY-MM-DD) as a workaround for now.

<br />

<br />

![Screenshot 2023-11-23 123322.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/293431i04AF0AD99CF27A3D/image-size/large?v=v2&px=999 "Screenshot 2023-11-23 123322.jpg")


Answers:
author: Stiltsoft support
body: Hi [@Fraser Macmillen](/t5/user/viewprofilepage/user-id/4573503) ,

Please visit the "Custom formats" section of the cell format menu in the header of your Table Spreadsheet macro. There you may choose "More date and time formats..." and check which date formats are supported by the macro.

If you apply one of these formats to your cells, you'll be provided with a date picker to insert your dates and you'll be able to sort them as well.

comments: author: Fraser Macmillen
body: Brill - thank you! That is now working.


Tags: cloud

confluence-cloud

filter

table
Compressing a large table
Asked by gustavo:

Hi all

I have a large table on a Confluence Cloud doc with 13 columns and close to 40 rows, and I am looking for ways of compressing that to make it more user friendly to folks who need to make updates in it. For example, since the table is composed of several sections, can I hide the subsections and display only main sections, with users being able to click to display the details? Any ideas appreciated


Answers:
author: Stiltsoft support
body: Hi [@gustavo](/t5/user/viewprofilepage/user-id/5281578) ,

As I understand from your previous questions, you are looking into standard Confluence tools and don't have any 3rd party apps to enhance your experience with tables.

So, you may check the Expand macro or divide your table by sections and use page layouts to organize them on the page.


Tags: cloud

confluence-cloud
Sending mail from Confiform with mail.google.com being added to front of the result
Asked by Stuart Wosika:

Hi guys,

I am successfully passing the result of a Create Page IFTT Integration rule into a field called Result of type HIDDEN HTML.

entryId=\[entry.id\]\&Result=\<a href="https:/ikm.ilab.zone/pages/viewpage.action?pageId=${iftttResult_0.id}"\>${iftttResult_0.displayTitle}\</a\>

I then have another IFTT integration rule to Send Email.

The mail is sent and a HTML entry is created in the mail body BUT the URL link is the following:

<https://mail.google.com/ikm.ilab.zone/pages/viewpage.action?pageId=19958950>

For some reason "mail.google.com" is being added to the front. I am using gmail to send the mail. Of course then the link to the new page then does not work.

I would like to display the URL as a link so that the person receiving the mail, can then just click the link to go directly to the right page.

How can I stop this being added to the front of the URL please?

BR.

Stuart.


Answers:
author: Stuart Wosika
body: Hi Alex,

not quite what I want but I have found a workaround for the issue. I have managed to create a valid HTML entry in the mail by:

1. Removing the a href reference and storing as a string https://.....................

2. Formatting the field value using formatLinks to turn into HTML entry in mail:

Page Formatted is \[entry.Result.formatLinks\]

BR.

Stuart.

comments: author: Alex Medved _ConfiForms_
body: OK, using ConfiForms virtual functions to build links is actually a better approach

Look at ***asLink*** function as well <https://wiki.vertuna.com/display/CONFIFORMS/Virtual+functions>

Alex


author: Alex Medved _ConfiForms_
body: Hi

This is definitely not something what is added "silently" by ConfiForms

Something else is altering the links

Alex


Tags: confiforms

confluence-server

server
How to insert the workflow status into the page-title?
Asked by T__________X:

Hello.

Is there any option to show the status of my workflow next to the page title by using CSS stylesheet? It should be dynamic when the status changes. Or another way to do that? Is it possible?

Thanks!


Answers:
author: Brant Schroeder
body: [@T__________X](/t5/user/viewprofilepage/user-id/5371110) Welcome to the Atlassian community

The only way I can think of doing this would be to update it programmatically through the web service. You would need to use automation and a web hook that would hit the service. Is there a reason why it has to be in the page title? Have you though about using page properties and the page properties report?

comments: author: Brant Schroeder
body: [@T__________X](/t5/user/viewprofilepage/user-id/5371110) Can you accept the answer so others can find the correct answer?


Tags: unknown-hosting-type
Slow response after upgrade to 7.19.16
Asked by jira.admin IPESOFT:

Hello,

after upgrading Confluence to 7.19.16 we are unable to edit pages under Confluence.

The edit page return error message

This page is taking longer to load than usual. Give it a few moments, then try refreshing. Still having issues? Contact your Confluence admin.

Thank you.


Answers:
author: Sebastian Krzewi?ski
body: Hi [@jira.admin IPESOFT](/t5/user/viewprofilepage/user-id/1014849)

From what version did you upgrade to 7.19.16? Did you check upgrades notes? Did you copy all changes from old version into new one?

Regards,  
Seba


Tags: confluence-server

server
I can't create a new subpage, keeps freezing and throws me an error.
Asked by Sonali Salve:

We can't create a new subpage, keeps freezing and throws me an error.

Error-

"Something went wrong after loading the editor

copy your unsaved changes and refresh the page to keep editing."

As well as we can't edit the existing pages also.

All users are facing the same issue.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Sonali Salve](/t5/user/viewprofilepage/user-id/4927905) ,

please try to check atlassian-confluence.log file under confluence home folder.

Fabio


Tags: confluence-server

server