youngmon/atlassian-qna huggingface dataset:
Two factor Authentication issue
Asked by Rahul Saini:

I had enabled Two factor Authentiation with Google Authenticator used for generating Trello Passcode. Issue is that my mobile stopped working and I had to purchase a new smartphone. I was thinking Google Authenticator would display earlier registered Trello Account for passcode but it started afresh asking for accounts to add for 2 factor Auth. Now since I have 2 factor enabled for my Trello account, I am basically locked out as after login password Trello repeatedy everywhere asks for 2 factor code after login and password but since I cannot provide any I cannot go further. Is there any way I can for a scan QR Code or Provider key for my Trello account to add to Google ?


Answers:
author: Torben_trello
body: In general, you can always use the backup codes to log back into your account and set up the new device for authentication. If you have any issues, please reach out to our support team via trello.com/contact.

comments: author: Rahul Saini
body: I do not see any option to use backup codes after I login to trello using my username and password. I see only 2FA code prompt. see screenshot. Besides I have misplaced my backup codes. What I am asking for is that is there a link which can take me to scan a QR code to re-register Trello app with Google Autheticator again ? There should be such link after login and if 2FA is enabled for a account.

![Screen Shot 09-23-18 at 02.47 PM.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/33048i7F11B133C8303631/image-size/large?v=v2&px=999 "Screen Shot 09-23-18 at 02.47 PM.PNG")


author: Rahul Saini
body: I would not have cared about this account and created a new one but I have some very good Trello boards created with this account.


Tags: 2-factor-authentication
2 first no widgets? second why would someone want to make a board public??
Asked by Gary McFeaters:

Android widget? allowing app to be always open on its own (home) page?


Answers:
author: Matthew N
body: Hi Gary

See [this page](https://help.trello.com/article/1117-trello-for-android-widgets) for widgets available for Android app. If there''s something you want that is not available, you can [submit a feature request](https://trello.com/c/l8Sxi2Rh/351-feature-requests) to the dev team.

A board might be made public for a variety of reasons, but most of the time it's when a user doesn't want to add people to a board to make changes, but they still want the board to be visible by anyone. Public boards don't usually have sensitive information on them,.
Snooze power up is not showing as option on cards
Asked by Lysa Clemens:

I have the Snooze power up enabled and it was working great, but has recently disappeared on the cards so we can't choose the option to Snooze a card. I un-enabled and re-enabled Snooze and it is still not showing up. What is the problem?


Answers:
author: tkleczek
body: Hi. Were you able to resolve the issue? Seems I have similar problem - a couple days ago option to Snooze a card disappeared (now in the POWER-UPS section there is only a link 'Get Power Ups'). But when clicking this link Card Snooze is listed in Enabled power-ups for the board.

EDIT: The issue is gone now, without any action on my part.


author: Crystal Davis
body: Hi Lysa,

Crystal from Trello Support here!

I'm sorry to hear that you're having trouble with the Power-up. As we will be discussing private information on your board and sharing screenshots, please send us an email so we can take a closer look. <https://trello.com/contact>

comments: author: sof
body: I know this is an old post, but I am new to Trello and my Snooze power up isn't working. It shows in the Menu, but when I try to snooze the card using archive, the only option I have is delete or send to board.
Power-up for chatting on line in Trello
Asked by Leo Lopez:

Please I would know wich chatting online power-up do you recommend me for Trello.

Thanks in advance

Leoncio


Answers:
author: Crystal Davis
body: Hi Leo,

Crystal from Trello Support here!

At this time, Trello doesn't have an internal chat natively or in a Power-up, however I'll be sure to let the team know that it's something you'd like to see in the future!

However, Trello does integrate into other chat platforms like [Google Hangouts](https://trello.com/power-ups/5a8bacdee5dc961a88f84b6d/hangouts-chat) or [Slack](https://trello.com/power-ups/55a5d917446f51777421000a/slack).

comments: author: Leo Lopez
body: Thanks for your answer, I'll try testing with Hangouts or Slack; anyway I would ask you to stay me informed about news regarding incoming features related integrated on-line chat on Trello.
Help with: How to manage several workmen on different project with Trello?
Asked by Torben Krarup:

Does anybody have a template or some advice for managing several workmen, carpenters, plumbers, bricklayers e.g on several home building project with Trello.

The task is to monitor each project advance and secure that no task is forgotten and also reduce miscommunication between the involved.


Answers:
author: Crystal Davis
body: Hi Torben,

Crystal from Trello Support here.

It sounds like you can use some inspiration! I recommend taking a look at how other members have set up their Trello boards to find other unique ways to map out your projects: <https://trello.com/inspiration>

I also suggest using Power-ups like Planyway and Deadlines by Elegantt. You can also take a look at all the Power-ups we offer here: <https://trello.com/power-ups/565dafa433bd441cac66be20/deadlines-by-elegantt>

comments: author: Torben Krarup
body: Hi Crystal.

Thanks a lot for your help. I am looking at Planyway and Deadlines. They might be useful for my project.

Regards

Torben
Trello processor hog on mac
Asked by Pu Koh:

Recently when ever I have Trello as the visible tab in Safari, or i have the trello desktop app open, the processor goes crazy and the heat fans turn on.

Anyone else have this issue?

![Screen Shot 2018-09-15 at 10.14.18 am.jpg](/t5/image/serverpage/image-id/32341iCE8B7FFAD7F8E178/image-size/large?v=v2&px=999 "Screen Shot 2018-09-15 at 10.14.18 am.jpg")![Screen Shot 2018-09-15 at 10.18.00 am.jpg](/t5/image/serverpage/image-id/32342iC5287AED42376A51/image-size/large?v=v2&px=999 "Screen Shot 2018-09-15 at 10.18.00 am.jpg")

never had this issue before


Answers:
author: marctrudeau
body: I'm, having it, too, for past 3 mo.-ish?? Possibly since upgrade to Mojave (10.14.6); might have nothing to do with that.


author: Timothy
body: Not supprised..

![newrelic.png](https://community.atlassian.com/t5/image/serverpage/image-id/32358iECE9C950BA185237/image-size/large?v=v2&px=999 "newrelic.png")

comments: author: Pu Koh
body: there's nothing I can do on my end right?


author: Timothy
body: Probably not..


Tags: mac

safari
A MILLION duplicate labels
Asked by Stephanie Pietz:

Hello! We have a group of 14 boards. We use labels to help sort out workflow steps. We only need like 7 labels buuuuut we're way past that. feels like a million of the same labels...

Here's how this happened. We have a group of PM (project manager) boards. Then we have two production boards PSG \& QA. All the boards started out with the same set of labels (copied one PM board). So the PM sends a card to a production board with the workflow label on it. Then that card will bounce between the two production boards and its source PM board until done. Sometimes cards move between PM boards too.

But for some reason, the labels that should be all the same, are duplicating. So I have like 10 "PSG: Implement Edits" labels on our 2 production boards. While each PM board might only have it once or twice.

I have gone in, when everyone has gone home for the day, and cleaned up all the duplicates across all the boards. But some how the labels that are literally copy/pate of the exact same text (no extra spaces, no change in caplitication or punctuation or spelling), are still duplicating!

I cannot find anything to fix this issue. It makes us crazy. Why do I seem to have different backend IDs for these labels??? Why aren't they merging into one label? How can I fix this WITHOUT starting brand new production boards??

Thank you for reading.


Answers:
author: marc -Collabello--Phase Locked-
body: [@Stephanie Pietz](/t5/user/viewprofilepage/user-id/1975386) That really sounds like a big problem. My advice is to contact Trello support about this here: <https://trello.com/contact> and choose "Ask Trello Support".


Tags: label
Adding mentions to a comment?
Asked by Andrey Andronov:

Hello,

if I add mentions to a comment after it's been posted (by editing), will the mentioned persons still get notified?

Greetings,

A.


Answers:
author: Alexis Robert
body: Hi [@Andrey Andronov](/t5/user/viewprofilepage/user-id/1972445),

I have just checked on my own boards and I can confirm that you do get a notification if you mention someone when editing a comment.

Let me know if this helps,

--Alexis

comments: author: Andrey Andronov
body: Hello, [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386)

I wanted to be sure about that without reposting or otherwise bothering members on my boards, so thank you very much for the confirmation.

Greetings,

A.


Tags: comment

edit

mention
How do you sort cards in the drawer alphanumerically?
Asked by Caryn Martinez:

Trello puts the cards in the personal board in the drawer in approximate alphanumeric order, but not ACTUAL alphanumeric order. I don't see a "sort" option, and I don't see a way to drag the cards around in the drawer. How can get I sort the cards the way I need to?


Answers:
author: Marta Galofre de Alos
body: Hi Caryn,

Marta here, from Trello Support. Can you please further explain what you mean when saying it doesn't sort them in *actual*order? Can you send me a screenshot of what you see so I can take a closer look? Also, when you mention the drawer, are you referring to the board as a whole or a specific list within the board?

Thanks!

comments: author: Caryn Martinez
body: Marta -- Once I closed Trello and my browser and reopened it, the cards in the drawer were sorted in alphanumeric order. For some reason it won't sort properly on the fly.

Your own instructions say that the list of boards is called the "drawer."


Tags: sort
How can I manage users, groups and other resources of confluence from JIRA?
Asked by Sudhanshu Singh Rathore:

I am trying to integrate Confluence with SailPoint identityiq 8.1p2. We have an Atlassian suite-server connector to integrate atlassian application in SailPoint.

I am able to integrate JIRA with SailPoint using the connector but facing issues while integrating confluence with SailPoint using the same connector. Is there any way to integrate JIRA and confluence so that I can use JIRA for user management as well as resource management in Confluence from SailPoint?

I found one documentation of integration of JIRA with Confluence for user management.

<https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html>

But, in this approach also, we need to create confluence groups into JIRA manually (Automatic syncing of users and groups is not mentioned) and that defeats the purpose of integration between JIRA and Confluence.


Answers:
author: Thomas Deiler
body: Dear [@Sudhanshu Singh Rathore](/t5/user/viewprofilepage/user-id/4359140) ,

I connected a Fisheye to a Jira server. Jira itself is connected to Active Directory. Groups from AD can be used in Fisheye. So no need to manage the groups in Jira.

If this works for Fisheye, it works for Confluence, too. They are using the same mechanism. In this approach I didn't configure anything special to see the AD groups in Fisheye. They were just there.

Give it a try.

So long

Thomas


Tags: confluence-server

server
Are there any ways to embed a map into a Confluence page?
Asked by Calum Brennan:

I can see that historically you have been able to embed maps into Confluence pages but regularly support stops being provided. Are there any that work now?


Answers:
author: Ryan Voice
body: This is an older post, but for any readers from the future (hello!)  

You can use a basic link and change the view style to **Embed** and you will have a nice map view.  

For example:  
Map link:  
[https://www.google.com/maps/place/Vallejo,+CA/@38.1213308,-122.2626426,12z/data=!4m6!3m5!1s0x8085119732ce0709:0x95933f02a8c61639!8m2!3d38.1040864!4d-122.2566367!16zL20vMGdqY3k?entry=ttu\&g_ep=EgoyMDI0MDkwOS4wIKXMDSoASAFQAw%3D%3D](https://www.google.com/maps/place/Vallejo,+CA/@38.1213308,-122.2626426,12z/data=!4m6!3m5!1s0x8085119732ce0709:0x95933f02a8c61639!8m2!3d38.1040864!4d-122.2566367!16zL20vMGdqY3k?entry=ttu&g_ep=EgoyMDI0MDkwOS4wIKXMDSoASAFQAw%3D%3D)  

Starts as:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347055iBA2E76ECDE4244AC/image-size/large?v=v2&px=999 "image.png")

Becomes:  
![Screenshot 2024-09-12 at 7.42.38?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347058i700F4DDD4C7F9F0B/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 at 7.42.38?AM.png")


author: Ollie Guan
body: Hi [@Calum Brennan](/t5/user/viewprofilepage/user-id/4359156) ,

Adding Google Maps to a Confluence Page Just Got Easy.

[https://marketplace.atlassian.com/apps/16985/techtime-google-maps-embedding-macro?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/16985/techtime-google-maps-embedding-macro?hosting=cloud&tab=overview)


Tags: cloud

confluence-cloud

embed

google

map
Getting Error When Select Searched For User
Asked by Jayne Beaumont:

We have a new starter who has been given access to Confluence and their account has been set up and is active. When I try to search for this user, they are returned in the search results but as soon as I click on that user I get an error. Please can someone help as I need to tag this user on various Confluence pages but am unable to as when I use the @ and start to type in their name, they are not returned. Thanks.


Answers:
author: Shannon S
body: Hello Jayne,

Welcome to Atlassian Community. It's nice to have you join us. I'm happy you reported this to us. Can you show me a screenshot of the error?

We may need to have a deeper look at your Cloud site. For that, you can raise a ticket with our [Cloud support team](https://support.atlassian.com/contact) provided you're a site admin or one of the primary contacts. If you have any trouble, please let me know, and I can help get the ticket created.

Thank you, and take care!

Shannon


Tags: cloud

confluence-cloud
add comments in Source Editor
Asked by Tariq Khatri:

How can I add comments in Source Editor for my reference.


Answers:
author: Dirk Eyfrig
body: Hi [@Tariq Khatri](/t5/user/viewprofilepage/user-id/4354875)

Just add the following code in the HTML source code editor:

```
<ac:placeholder>This text is not rendered in view mode</ac:placeholder>
```

and replace the text with whatever you want to note...


author: Vero Rivas
body: Hi [@Tariq Khatri](/t5/user/viewprofilepage/user-id/4354875)

Look at this posts, maybe can help you

<https://docs.mohami.io/source-editor-for-confluence/Source-Editor-for-Confluence-Server.1787823192.html>

<https://wiki.umbc.edu/pages/viewpage.action?pageId=24478366>

Cheers
Does anyone know how to embed Panopto videos in Confluence pages?
Asked by Farah Kashef:

Hi! We would like to be able to embed Panopto videos in Confluence pages. Widget Connector doesn't work with Panopto like it does with YouTube videos. Any suggestions?

Thank you!


Answers:
author: Jacob Rosenfeld
body: iFrame works (mostly)


Tags: confluence-server

embed

server

video
Task Report Macro not loading at all and cannot be inserted to page
Asked by Marisa Shettsline:

When I try to insert the macro for a task report, it will let me select it but it will load continuously forever and never let me edit the macro or insert it to the page. I have quit chrome, did a hard refresh of the page, tried using safari, logged on in an incognito window, and there is still no luck. I'm relatively new to using Confluence so I am not sure if this is a bug in the system that they have to address or if there is something I have not tried yet. Please help!


Answers:
author: Croke_ Mark
body: You are not the only one seeing this issue. It appears to be an issue with Confluence, and not something you are doing wrong. See this issue as well: <https://community.atlassian.com/t5/Confluence-questions/Task-Report-Macro-not-loading/qaq-p/1669278>

I am also unable to use the macro as of today but have in the past. Hopefully, Atlassian will post an update as to the cause.

comments: author: Marisa Shettsline
body: Thank you so much! I hope they do soon as well. Appreciate the feedback- thought I was going crazy! lol


Tags: cloud

confluence-cloud

error

macro

report

task

user-macro
Forward Audit logs to Datadog
Asked by Devlin Kleber:

Hello,

I'm looking to forward audit logs from Confluence/JIRA/Bitbucket Cloud to Datadog. Is this possible? I see you can export them still but I don't see an integration in Datadog or Atlassian.

Thank you,

Devlin


Answers:
author: Thomas Deiler
body: Dear [@Devlin Kleber](/t5/user/viewprofilepage/user-id/4358630) ,

welcome to the community.

You have to write some "glue" on your own. Read the audit log with the REST API (GET /rest/api/3/auditing/record) and push it with REST inside Datadog. The script could be triggered by a cron job.

So long

Thomas

comments: author: Thomas Deiler
body: Dear [@Devlin Kleber](/t5/user/viewprofilepage/user-id/4358630) ,

was my answer useful? Then I would be happy when you click on the "green accept answer" button.  

So long  
Thomas


Tags: bitbucket-cloud

cloud

confluence-cloud

jira-cloud
Page permission doubt
Asked by Mariela Dominguez:

The "Space" *Executive* is only available to certain invited members. However, I would like to be able to give access to individual " SubPages" like *Legal Details* which are within the space Executive. Is it possible to do?


Answers:
author: Nic Brough -Adaptavist-
body: No, the space permissions are at the top of the permission tree and cascade down. To let someone have access to a page lower down, they have to have access to the space.


Tags: confluence-server

server
Task Report Macro not loading
Asked by Serena Whitener:

I'm trying to add a Task Report Macro on a page but when selecting the macro either with + option in the menu bar or typing /, the macro just show in loading stage and never actually load up. I have tried with multiple different browser with no luck. The page I'm trying to add this Macro too is in my personal space. I have login and out of Confluence and even rebooted the computer. Anyone can help? I have added other macro on this page with no issue.

![Screen Shot 2021-04-20 at 12.44.33 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/139603iBE12FAB662D0574A/image-size/large?v=v2&px=999 "Screen Shot 2021-04-20 at 12.44.33 PM.png")


Answers:
author: Marco De Santis
body: I came across the same issue today.

I raised a support ticket with Atlassian.

comments: author: Sonya Petkunas
body: what is the link to your ticket please? I will vote it up. Happening to us too


author: Marco De Santis
body: I think the ticket is not publicly accessible until it was investigated and approved by Atlassian. It is then anonymized (sensitive information may be in the ticket description and possibly on screenshots) and transitioned to a "regular" public ticket.

I'll share the ticket once it's public.


author: Marco De Santis
body: The issue was ++resolved++ yesterday. A ticket existed already:  
<https://jira.atlassian.com/browse/CONFCLOUD-72016>

I was able to successfully add/configure the Task Report macro today.


author: Serena Whitener
body: Thank you for open the ticket and the note!


Tags: cloud

confluence-cloud
Page properties report? does not show all pages
Asked by andreina.naef:

I started a Page Properties report and it shows the first two pages with Page Properties, but not the third. Even so, the third page was copied and it fulfills all points from the troubleshooting points in the help.

It even shows deleted pages, which I actually don't want.

Can you help, what I need to change, that it shows all pages?


Answers:
author: Diego
body: Hello there [@andreina.naef](/t5/user/viewprofilepage/user-id/4358093)!

The Page Properties report displays only existing pages and within those, only the ones that fit the settings configured in the macro.

You can get the full breadth of configurations for this macro here:
> [Insert the page properties macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-macro/)

With this being said, please allow me ask you a few questions:
> 1. Does the affected page contain all the labels configured in the macro?
> 2. Is the third page in the same space as the other pages?
> 3. What happens if you click in the page names of the deleted pages the macro is showing?

Also, you can check the settings for the macro and see if the affected page complies with all the constraints you set there.

Looking forward to your reply!


Tags: cloud

confluence-cloud

page-properties-report