youngmon/atlassian-qna huggingface dataset:
Export CSV that excludes archived cards
Asked by Joshua Webster:

When I export a CSV of my board my archived cards are included. Is there a way to exclude them?


Answers:
author: Austin
body: **update:**   

On Jan 25th, 2024, we introduced a CSV export change to exclude archived cards. The CSV export option will now export just the visible cards.

To get a CSV export with both visible and archived cards please use these steps:

1. Open the board you want to export  
2. Click in the browser URL bar  
3. Type .csv at the end of the board link For example, <https://trello.com/b/Vl5SgWug/public-sample.csv>  
4. Press return after adding ".cvs" to the end of your board link

This will download a CSV export with both visible and archived cards.

comments: author: Maria Carruthers
body: Hi Austin,

This did not work for me. I added .csv to the end of the URL, but when I export, it is only showing active cards.


author: Oliver S
body: Hi Joshua, welcome to the community! :)

Currently, there's no option to exclude archived cards from the CSV export.

There are a few third-party Power-ups that may allow you to customise the export: <https://trello.com/power-ups/search?q=export>

Because many of these services are provided by separate companies, outside of Trello, any costs associated with their products are also separate. We're also not able to endorse or provide support for any third-party Power-ups (since we don't work with them directly).

Also, one other way - that might be easier - would be to add a filter in your spreadsheet on the column 'Archived' and filter by FALSE which would narrow down all cards that aren't archived.


Tags: csv
Browser tabs and trello cards
Asked by Myron:

We use multiple boards and keep them all open as browser tabs. When reading notifications and need to go to the card in question that's on a different tab it directs the current tab to the board instead of the already open one. Be nice if one could click on the card from the notifications and have it go to the already open tab.

Thoughts?


Answers:
author: Nic Brough -Adaptavist-
body: I'm afraid that's the way browsers work, it's nothing to do with Trello.

comments: author: Myron
body: yeah, thought that was probably the case. The search continues
I would like to end my subscription to Trello. How do I do it and can I take my data with me?
Asked by Marcus:

I am wanting to move to another platform for my law firm. How do I end my subscription to Trello and take my data with me?


Answers:
author: Oliver S
body: Hi Marcus, welcome to the community! Sorry to hear you're leaving us.

Before you cancel, you can export your data in a variety of ways as described here: <https://support.atlassian.com/trello/docs/exporting-data-from-trello/>.

Would definitely recommend checking out the Workspace Export option from the settings, which creates a nice archive of all your boards and attachments.

Let us know if you have any questions about this.

You can cancel from the Workspace's billing page: [https://trello.com/\[your-Workspace-goes-here\]/billing](https://trello.com/[your-workspace-name-goes-here]/billing) or

1. Click the Workspaces dropdown option from the top navigation bar
2. Select the Workspace

3. In the sidebar, click "Settings"

4. From the dropdown options, click "Billing"

Hope this helps! :)
How to cancel or deactivate an account on Trello?
Asked by Paola Palma:

Good day,  

A former employee set up a company credit card for a Trello subscription with her company email address.  
I would like to cancel or remove that payment method from that account.  
How can I do that if I can no longer contact her?  

Thank you.


Answers:
author: Dreamsuite Mike
body: I think (never needed to try it), if you are a workspace admin, you can go into billing and downgrade to free, even if it wasn't your account that put the card details in. This would stop further billing

If not, contact Trello support:

<https://trello.com/contact#/>

They will be able to promptly help you
Problems with automation button
Asked by Bianca Marinelli:

Hello from Brazil,

I am using trello to automatically send e-mails to my peers with their job responsibilities. They can not have access to my Trello due to some company restrictions. We also aren't allowed to create a shared space. To make my life easier, I've created an automation button to do almost everything to me, and it was working perfectly until yesterday.

It is supposed to work like this:  
I set my card description **manually** with the e-mail I want to receive the notification, and the automation sends the e-mail. Unfortunately, the following message appears on my screen after I hit the button: **The email address xxxx@outlook.com is invalid.**

The automation is:

**![Screenshot at Apr 28 11-59-11.png](https://community.atlassian.com/t5/image/serverpage/image-id/254491iA0E7E448D7AA7964/image-size/large?v=v2&px=999 "Screenshot at Apr 28 11-59-11.png")**

**Send an e-mail notification to:** {carddescription}

**With subject:** XXXX

**And message:** XXX

No mistakes related to miss typo are being made.

Please, may someone help me?


Answers:
author: Dreamsuite Mike
body: Hi [@Bianca Marinelli](/t5/user/viewprofilepage/user-id/5207263)

From what you have said, I am wondering if it is because the email address in the card description is being formatted automatically.

An explainer as to why it broke for you, it's down to the new description editor I think.

See how I've entered in my email address below:

![Screenshot 2023-04-28 164540.png](https://community.atlassian.com/t5/image/serverpage/image-id/254499iF8F578230AE5E7E5/image-size/large?v=v2&px=999 "Screenshot 2023-04-28 164540.png")

If you click on the M? button to show the markdown, this is what is revealed:  
![Screenshot 2023-04-28 165340.png](https://community.atlassian.com/t5/image/serverpage/image-id/254500i8788959AFFD38BEE/image-size/large?v=v2&px=999 "Screenshot 2023-04-28 165340.png")  

Which of course isn't a valid email address

The new editor adds this formatting automatically.

My suggestion (assuming you have a paid Trello subscription is to have an email custom field and use the automation:

"Send an email notification to {{%Email Address}} with subject xxx and message xxx"

comments: author: Bianca Marinelli
body: Thank you for helping me. Unfortunately, it's still not working...  
The following message is my return when I hit the automation button:  
No email address to send to.  
Do you have another idea, please?


author: Dreamsuite Mike
body: Do you mean it doesn't work when you switch to putting the email address in a custom field?


author: Bianca Marinelli
body: It worked! I did what you said, and it's now working. Thank you SO MUCH!


Tags: automation

butler

email
board list bug, list being added by trello
Asked by Liz Manziano:

Several days a week (not every single day, but most) I have a new list that's being added by Trello, and several cards that belong in existing lists are being shifted to this new, unwanted list. I have checked my automations and can't find any reason for this happening. Is anyone else experiencing this?

I keep moving the cards out of the new list and then archiving it, only for it to appear again the next day or a few days later....


Answers:
author: Dreamsuite Mike
body: Check your activity log, any new list being added should be logged:

![Screenshot 2023-04-28 152111.png](https://community.atlassian.com/t5/image/serverpage/image-id/254481i2422DE91192A2E2F/image-dimensions/283x507?v=v2 "Screenshot 2023-04-28 152111.png")

It will say *via Butler*if there is an automation that is doing it.

Other things to check:

* Power-ups
* Check through all automation pages
* It could be an automation on another board that is set to "move/copy card to list \[whateverthisrandomlistiscalled\] on board \[boardwhererandomlistisbeingadded\]"
Print Board Power up
Asked by Jared Chin:

I had the Print board power up enabled but the button has disappeared. Has anyone else had this problem? I have already tried restarting trello, and deleting and re enabling the power up and this has not fixed the problem.


Answers:
author: Oliver S
body: Hi Jared, welcome to the community! :)

Are you able to try adding the Power-up on a couple of different boards, or even a new board to see if you experience the same behaviour?

As this is a third party power-up, it might be best to reach out to the Print Board support team for assistance. Their contact email is listed on the Power-up page under 'Contact Support' - <https://trello.com/power-ups/5fda530ae30cbf79e5a16ce5>.
Removing team members comments from a trello board
Asked by Lucy Bartram:

I work in a large team and trello cards are getting really clogged with duplicate comments. Can I remove them if I haven't sent them to the board, or written the comment?


Answers:
author: Dreamsuite Mike
body: Hi [@Lucy Bartram](/t5/user/viewprofilepage/user-id/5207029)

When you say duplicate comments, do you mean that currently comments are added on another board and copied to your board by an automation?
Good man! The Trello extension does not work for me in my Chrome browser. I can't copy the link
Asked by Ed:

When clicking on the Trello icon in the browser, the add link window opens, but the Add button is not active.


Answers:
author: Oliver S
body: Hi Ed, welcome to the community! :)

Which extension are you using? I don't think we have an official Trello Chrome extension currently.

It looks like we used to, but seems like it has been unavailable for a while.

There are some potential alternatives listed at the bottom of this thread: <https://community.atlassian.com/t5/Trello-questions/Trello-Official-Chrome-Extension-is-gone/qaq-p/1710755>

For example, you could make use of this: <https://trello.com/add-card>

There's a link on that page which once added to your bookmarks lets you create cards instantly from the top of the browser.

Hope this helps! :)

comments: author: Ed
body: It does not work for me <https://trello.com/add-card>

Thanks for showing interest in my question.
Notifications
Asked by Christina:

Hello Community!

We're keen on choosing Trello as our PMS and I was hoping to hear some real feedback about their built-in alerts solution. It's crucial to have real-time or close to real-time data alerts into Slack, email, etc. whenever there are changes to the project(e.g. new comments/activities, due dates notifications, etc.).

Is Trello's alerting reliable to use or has anyone found any workarounds and/or 3rd party tools to help with this? Can anyone share their feedback or advise alternative third-party tools?


Answers:
author: Dreamsuite Mike
body: Hi [@Christina](/t5/user/viewprofilepage/user-id/5202901)

If you connect Trello and slack, it is near real-time (within seconds). I just did a test of an automation where when I move a card to closed in Trello, it posts a message to slack and it did it in 2 seconds

Let me know if you need any more information about how to create an amazing solution with Trello and Slack

Mike

comments: author: Christina
body: Hey Mike!

Thank you for replying! How would I connect Trello and Slack?
Exporting rules in Trello
Asked by Jan Svop:

After offboarding a user in Trello, I would like to transfer the rules she had made to other users.  
How do I transfer/sync/export-import rules between users in Trello, as admin?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Jan Svop](/t5/user/viewprofilepage/user-id/5206913) and welcome to the community,

I would suggest that you add a tag to that person's rules <https://support.atlassian.com/trello/docs/working-with-command-libraries/>

This will allow the rule to be shared among the board's members. I do not know of any other way to export/import automation rules in Trello. You may also want to check out this article <https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/>
> Sharing of Card Buttons and Board Buttons is available for all Trello plans. Rules, Scheduled automations, and Due Date automations can only be shared with [Automation Libraries](https://help.trello.com/article/1139-command-libraries)---Automation Library sharing is only available on paid [Trello plans](https://trello.com/en/pricing).

comments: author: Jan Svop
body: This worked formidably, thank you!


author: Dreamsuite Mike
body: Hi [@Jan Svop](/t5/user/viewprofilepage/user-id/5206913)

This question comes up quite frequently and I always advise the same...

My advice if you are reliant on automations is to create a separate "bot" account for your Trello workspace for your automations.

1. This means if an individual leaves, you don't have to worry about your automations being affected
2. You might notice that when the automations are in an account of a human, their activity log is filled with automation activities as well as the activity they are actually contributing to the board, separating this out is a good thing
3. This one is for the automation geeks ?but it opens up the possibility to allow really advanced automations, especially the "if this is done....by anyone but me", which can be very powerful

comments: author: Jan Svop
body: We were thinking about doing it like this in the future. I think I would try to implement this
Automation: Unarchive on due date not working ?
Asked by Chris Rasmussen:

Hi,

I'm trying to unarchive a card on a due date.

After the unarchive i need to move the card to another board.

I've set up the automation - but it doesnt seem to work.

Here's how i set it up:

#### Trigger {#toc-hId-233203440}

the moment a card is due  

#### Actions {#toc-hId--1574251023}

unarchive the card  
move the card to the top of list XXXXXX  
on board XXXXXX  
post comment XXXXXXX  

Any suggestions on how to get this one going ? Could it be a bug in Trello ?


Answers:
author: Dreamsuite Mike
body: Hi [@Chris Rasmussen](/t5/user/viewprofilepage/user-id/3825282)

I don't think it is a bug, I think it is by design. Theoretically an archived card is in a dormant state and thus those triggers won't work. With an archived card, you can unarchive it when a triggercard finds the card but you can't trigger off of it in archive state.

I would suggest you create a private board called "Archive" and send the cards you are currently archiving there. This will give you exactly the same functionality that you are looking for.

comments: author: Kelly Gabel
body: This is my issue as well. This workaround is a great solution, but it shouldn't be a standard option on the Rule builder to Unarchive a card based on a Due Date Trigger if it is not designed to be able to do it LOL
?????? ????!????? ?????? ???????????? ????????? ????????.
Asked by ?????:

![?????? ?????? 2023-04-28 ? 12.33.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/254389iC9D26EA316191F1B/image-dimensions/282x386?v=v2 "?????? ?????? 2023-04-28 ? 12.33.09.png")? ???????? ?????? ?????? ??????? ?????? ?? ??????, ?????? ??????? ?? ?????? ??????, ????????? ??? ????????. ??? ????? ??? ????????????.


Answers:
author: Alex W
body: Hey [@?????](/t5/user/viewprofilepage/user-id/5206844) - welcome to the Community!

Unfortunately when something is deleted in Trello (as opposed to archived/closed), including boards, checklists and **cards**, this data is unrecoverable. You will not be able to recover this deleted card.

We highly recommend recreating this card from scratch.

comments: author: ???? ?.
body: It's a logical fallacy. Fix it.


author: Alina Kurishko
body: Hi there,

Allow me to step in for Alex, as she's not available today.

As Alex has already mentioned, the deleted cards aren't recoverable. We simply don't store this information on our servers to be able to restore it in any way. It's also mentioned in our "Archiving and deleting cards" article: [https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/#:\~:text=Because%20deleting%20a%20card%20is%20unrecoverable%20and%20permanent%2C%20this%20requires%20a%20confirmation%20click](https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/#:~:text=Because%20deleting%20a%20card%20is%20unrecoverable%20and%20permanent%2C%20this%20requires%20a%20confirmation%20click).

I understand this is not something you wanted to hear and I wish we could help you more, but unfortunately, there's nothing we can do in this case.

Alina \| The Trello Team
I have another old account that i registered as username. How do i login via username?
Asked by Ita:

I have another old account that i registered as username. How do i login via username?


Answers:
author: Alex W
body: Hi [@Ita](/t5/user/viewprofilepage/user-id/5206803) - welcome to the Community!

We do not allow users to log in with their usernames. You can only log in with your email - this is your primary authentication method. Do you remember the email address associated to your account?
How can I rename an account and change the email?
Asked by Alejandro Abrio Maraver:

I have changed my business and I'd like yo re-name my trello's account and use a diferent email account


Answers:
author: Heather Ronnebeck
body: Hello [@Alejandro Abrio Maraver](/t5/user/viewprofilepage/user-id/5206703) and welcome to community. I'm not an expert at Trello, but you can try the following to see if it works.

To rename your Trello account, follow these steps:

1. Log in to Trello and click on your profile picture in the top-right corner of the screen.
2. Select "Settings" from the dropdown menu.
3. On the Settings page, you'll see a field called "Full Name." Edit the name as desired.
4. Click the "Save Changes" button at the bottom of the page.

To change your email address in Trello, follow these steps:

1. Log in to Trello and click on your profile picture in the top-right corner of the screen.
2. Select "Settings" from the dropdown menu.
3. On the Settings page, you'll see a field called "Email." Edit the email address as desired.
4. Trello will send a verification email to your new email address. Follow the instructions in the email to verify your new email address.
5. Once your new email address is verified, click the "Save Changes" button at the bottom of the page.

I hope this helps!
Probl?me d'affichage des cartes sur tableau trello
Asked by Caroline C.:

Bonjour,

Depuis hier apr?s-midi, nous avons un probl?me d'affichage sur notre tableau Trello. La plupart des cartes se superposent et nous ne pouvons donc plus distinguer chaque carte avec son titre, son image et les personnes associ?es.

Merci de votre aide

![Copie ?cran trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/254394i54B133AEB81504C5/image-size/large?v=v2&px=999 "Copie ?cran trello.png")


Answers:
author: Fr?d?rique Loutsch
body: Bonjour,

Quelqu'un a-t-il trouv? une solution pour ce probl?me de superposition des cartes?  
Plusieurs de mes coll?gues ont le m?me probl?me en ce moment...

Merci d'avance pour votre aide


author: Sasha Laniece
body: Bonjour,   
J'ai le m?me probl?me depuis plusieurs semaines.  
Serait-ce depuis la mise ? jour de mon OS vers Monterey 12.6.4 ?  

Merci


author: Edeline BLANGERO
body: bonjour,

J'ai aussi le m?me probl?me depuis plusieurs jours...

Avez-vous eu une r?ponse ?

Merci d'avance


author: J?r?me COUPEL
body: Bonjour,  

Depuis le 28 avril, nous avons une collaboratrice qui a le m?me probl?me de superposition de carte, mais personne d'autres dans l'?quipe qui utilise le m?me tableau n'a le bug.  

Je ne comprends pas pourquoi, l'affichage n'est pas commun ? tous les membres de l'?quipe.  

J?r?me.


author: Service com - Babou
body: Bonjour,

Nous avons la m?me probl?matique, depuis hier apr?s-midi ?galement.

Merci de votre aide.
How to create a 'list' that contains several cards and save as a template?
Asked by Mary Henderson:

Can I create a 'list' that contains 6 different cards and save it as a template?

If yes, is there a way to hide the template?


Answers:
author: Dreamsuite Mike
body: Hi [@Mary Henderson](/t5/user/viewprofilepage/user-id/5206613)

You can create template boards and template cards but not template lists. As Trello is so open, there are many ways you could achieve what you want. Here are some examples:

1. You could create a template board to store different template cards and use automation to pull them into your main board when you need them. (this can be based on certain triggers or by a button)
2. You could put them as template cards in an existing list and select the template cards as hidden
3. Depending on what information you need in the template cards, you may not need them at all. You could use something like the ability to convert checklist items to cards by automation.

comments: author: Mary Henderson
body: Thank you Mike with these ideas - super helpful!

Ok so I need to assign tasks to different users, but when I tried to add all my tasks onto one card template, I couldn't assign tasks to different members - I think it's reserved for paying members. Is that correct? So think i'm out of luck.


author: Dreamsuite Mike
body: Yes, that is something that comes with a paid subscription.

Do you have just 1 board that you and the other members use?


author: Mary Henderson
body: Yes, we have just one board that we are all sharing. I am trying to create a On/Off Boarding Template that has everyone's tasks - so I would need to assign each tasks to a different person, and it doesn't look like I have access to do that. But maybe there is a work around. Thanks for your help!


author: Dreamsuite Mike
body: If you only have 1 board that your team members access, it is well worth getting a Trello subscription. All the time they are only on 1 board, they are single board guests and not billed. Your account can be the one to be a workspace member, with access to multiple boards. You can have template boards as you suggest and use automation to bring the cards to the team board. So for the cost of either $6 or $12 per month (or $5/10 per month if you pay yearly), you'll get all the features and I believe it will transform how you use Trello.


author: Mary Henderson
body: ok great! So if have a subscription I can create templates, assign tasks to different people within each card and share the template with those who don't not have a subscription.
Is There any Pipeline Plugin in Bamboo like Jenkins have..?
Asked by Ishen Thapa:

Pipeline Plugin


Answers:
author: Steffen Opel _Utoolity_
body: You might want to have a look at the following add-on, which at least offers parts of that functionality (only had a brief look myself a while ago):

* [Pipeline](https://marketplace.atlassian.com/plugins/com.cobalt.cdpipeline.cdpipeline) - *Real-time pipeline wallboard that provides an intuitive view and encourages continuous delivery practices*

I realize that this is probably not what you are looking for, but for the sake of completeness regarding plan and build visualization I'll also mention:

* [Bamboo Wallboard](https://confluence.atlassian.com/bamboo/displaying-the-wallboard-289276971.html) - A*built-in wallboard to display Bamboo's latest build results*
* (Related) [Agent Smith Wallboard](https://marketplace.atlassian.com/plugins/com.atlassian.bamboo.plugin.agent-smith-wallboard) - *A simple wallboard to report on your Bamboo instance*   
* [Branch View Plugin](https://marketplace.atlassian.com/plugins/com.atlassian.bamboo.plugins.branchinator) - *Manage builds for your development branches easily*

* [All plans and plan branches](https://marketplace.atlassian.com/plugins/be.foreach.bamboo.allplans) - *Have a complete overview of the state of your plan branches*

* [Show Everything](https://marketplace.atlassian.com/plugins/de.codecentric.bamboo-show-everything-plugin) - *This plugin shows the status of all branches for all plans in all projects*