Dashboard number of open tickets by Epic?
Asked by Luke O'Rafferty:

I have been trying to do what seems like a simple idea - report on the number of open tickets per Epic. It's my first time using dashboard so maybe I have missed something but I found the Issue Statistics widget, and provided an appropriate filter. However the widget will only allow me to group issues by Parent (so sub tasks get grouped into stories but not Epic) or Epic Link (which seems to be deprecated so sub tasks get grouped under "none" despite their parent being in the right Epic).  

Is there another way of providing these counts?   

Any recommendations for plugins for better reporting? Ideally I'd love to be able to split at least another level on this, showing number of tickets by Epic, label (for team ID) and status.


Answers:
author: Danut M _StonikByte_
body: Hi [@Luke O'Rafferty](/t5/user/viewprofilepage/user-id/569308),

The gadgets offered by [Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadgets%20agile%20stonikbyte) app could be of great help for your needs.

By using **Pivot Table \& Pivot Chart** gadget you can display multi-dimensional stats (splitting by multiple fields) for your epics in form of count, percentages or sum of a filed (like Story Points). The gadget support stats by Labels, Team, Status or Status Category so it will fully address your needs.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337052i9EFC088D943E643D/image-size/large?v=v2&px=999 "image.png")

All you have to do is to:

1. configure the gadget to use a filter of JQL that returns the issues under the epic (not the epics themselves). For example: *type in standardIssueTypes()*

2. Configure it as Table that calculates Count and add Epic Link on rows and Status (or Status Category) on columns

3. You can also configure it to calculate *Count as fraction of rows* if you want percentages instead of issue counts.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337966iECAA0CAADDA1D9E6/image-size/large?v=v2&px=999 "image.png")

Helpful for your case could be the **Work Breakdown Structure (WBS)** gadget offered by the same app. This one displays the issue from a filter/JQL by their hierarchy (Epic \> Story \> Sub-Tasks) along with their status.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338247iA3C44D84AA1DF7AB/image-size/large?v=v2&px=999 "image.png")

This app requires a payed subscription, but you could start with **1-month free trial**.

Hope this helps. If you need help, please contact our Support Team at support@stonikbyte.com.

Danut.


author: Amay Purohit_RVS
body: Hi [@Luke O'Rafferty](/t5/user/viewprofilepage/user-id/569308)

If you would be interested in an app to help with this, you may want to try our plugin.

[Issue Hierarchy](https://marketplace.atlassian.com/apps/1228019/issue-hierarchy-structure?hosting=cloud&tab=overview)

The app shows your Epic and its children hierarchy in a tree view.

Also there are some special columns, like Child Statuses which will show child issues status count at each parent level, as shown in the screen grab below.

The app can help you easily Sum up values (time tracking/story point/custom numeric fields) to see overall progress for your Issues at each parent level, in percentage terms wrt time tracking and story points.

Do try it out.

(Disclaimer: I work on RVS, the vendor for this app)

![Epic Hierarchy - %completed.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/337883iBA4ACB083BF5F3C2/image-dimensions/456x182?v=v2 "Epic Hierarchy - %completed.PNG")

![Epic Hierarchy - Children Statuses.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/337884i8D3253F2FE3F5801/image-dimensions/461x185?v=v2 "Epic Hierarchy - Children Statuses.PNG")


author: Hannes Obweger - JXL for Jira
body: Hi [@Luke O'Rafferty](/t5/user/viewprofilepage/user-id/569308)

I think you might like the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2765476).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

With these, you can build a report like e.g. this in just a couple of clicks:

![epic-label-status-report.gif](https://community.atlassian.com/t5/image/serverpage/image-id/338344i60941E93CE776A96/image-size/large?v=v2&px=999 "epic-label-status-report.gif")

This is really just one of a virtually endless number of possible views and reports; you can also view and group by any other issue fields, configure different sum-up styles, etc. etc.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud