Board feature not showing on Service Project
Asked by Yaharin:

Hey,  

I created a **Service project** for my team and the board feature has been created but none of my team members can see the board or have excess to it - they do have access to the project and can see the issues created.  
Also, they don't have many of the features I have.  

How can I share the board with my team?

Thank you.

<br />

<br />


Answers:
author: brady_leach
body: This thread is a little old, but if it helps anyone please check the filter permissions on the board. If they are not correct, the board UI element will not appear.


author: gab
body: Hello All,

May I ask, if this has been solved?  

I have the same problem and did the following  
- features \> board is enabled

- cleared cache/cookies

- logout/login

- still, no board showing in the left menu

<br />

I tried to report the issue but will only be redirected to community boards.

Hope anyone can help, thanks!


author: Rilwan Ahmed
body: Hi [@Yaharin](/t5/user/viewprofilepage/user-id/5434905) ,

Welcome to the community !!

Go to your JSM project, in left navigation bar select boards. On top, you can see the share icon.   
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/307697i07CA92C95D9902DE/image-dimensions/325x81?v=v2 "image.png")  

comments: author: Yaharin
body: There is no Board feature.

![1111Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/307788iCEDFEB164D16E8C9/image-size/large?v=v2&px=999 "1111Capture.PNG")


author: Nikola Perisic
body: Welcome to the community ![@Yaharin](/t5/user/viewprofilepage/user-id/5434905) , have you checked Project Settings -\> Features -\> Board (this needs to be toggled on)?


author: Yaharin
body: Yes. Its on.

![2222Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/307795i9C1629E397108F57/image-size/large?v=v2&px=999 "2222Capture.PNG")


author: Nikola Perisic
body: Understood, check these things as well:

* Clear your browser cache
* Use the incognito mode and navigate to your JSM project again

Let me know the results.


author: Yaharin
body: Done, Still no board feature.


author: Nikola Perisic
body: One more thing, toggle off and toggle back on the Board feature and try again.

If despite all of the steps mentioned from above the board is still not working - I have tested this within the company and team managed service projects both (in the Incognito mode and both are working), then the last step is to raise a ticket for Atlassian.

Also, to be clear the affected users are you and your team, correct?


author: Yaharin
body: Didnt work.  

And Yes, but the person who opened the project (not me) has the board feature, only the other team members and me dont have it.   

How can I open a ticket in Atlassian?


author: Trudy Claspill
body: A Jira Administrator or an Organization Administrator can open a support case with Atlassian at <https://support.atlassian.com/contact/#/>


author: Yaharin
body: Thank you.


author: Trudy Claspill
body: Hello [@Yaharin](/t5/user/viewprofilepage/user-id/5434905)

Welcome to the Atlassian community.

Do the users have a **User (agent)** license for the Jira Service Management product?

Have they been added to the project with the Agent role?


Tags: cloud

jira-service-management

jira-service-management-cloud