youngmon/atlassian-qna huggingface dataset:
Need to know best practices around confluence!
Asked by Varsha Kumari:

Can you please share the best practices, standards which we should follow while using confluence specially taxonomy, page, space creation etc?


Answers:
author: Kesha Thill
body: Hi [@Varsha Kumari](/t5/user/viewprofilepage/user-id/560595)!

Along with Johan's great suggestion, I've also provided you some best practice links from Atlassian and some of our Community champions - all on best practices around Confluence! Hope they help!

Atlassian 101 Guides:

* [Organize your work in spaces](https://www.atlassian.com/collaboration/confluence-organize-work-in-spaces)
* [Create content with pages](https://www.atlassian.com/collaboration/confluence-create-content-with-pages)
* [Discussing work with your team](https://www.atlassian.com/collaboration/confluence-discuss-work-with-your-team)

Community Champions:

* [Top 5 beginner tips for Confluence](https://community.atlassian.com/t5/Confluence-articles/Top-5-Beginner-Tips-for-Confluence/ba-p/991642?utm_source=atlcomm&utm_medium=email&utm_campaign=subscription_search_blog_article&utm_content=topic)
* [Keep it simple, silly - 5 steps to highly engaging Confluence content](https://community.atlassian.com/t5/Confluence-articles/Keep-it-Simple-Silly-5-steps-to-highly-engaging-Confluence/ba-p/991633#M357)
* [So you're new to spaces on Confluence, now what?!](https://community.atlassian.com/t5/Confluence-articles/So-you-re-new-to-Spaces-on-Confluence-now-what/ba-p/993007#M371)
* [Like the content of Confluence, our knowledge is never complete](https://community.atlassian.com/t5/Confluence-articles/Like-the-content-of-Confluence-our-knowledge-is-never-complete/ba-p/992586#M367)
* [6 (plus 1) ways to make friends with your Confluence](https://community.atlassian.com/t5/Confluence-articles/6-plus-1-ways-to-make-friends-with-Your-Confluence/ba-p/992018)


author: Johan Soetens _Dumblefy_
body: Hi Varsha,

a great starting point is the wonderful presentation from John Wetenhall

[Become a Confluence Whiz Kid: Organized Spaces and Beautiful Pages](https://www.atlassian.com/company/events/summit-us/watch-sessions/2017/featured/become-a-confluence-whiz-kid-organized-spaces-and-beautiful-pages)

Here's the [YouTube video](https://youtu.be/6HgirOyeWcQ) and here's the [Confluence Whiz](https://templates.atlassian.net/wiki/spaces/CW/overview) site mentioned in the slides
Integrated Security for Confluence
Asked by ARC Assist:

Hi there,

I am setting up Confluence with MS SQL database.

It started fine with SQL authentication until I tried Windows Authentication.

Update:

Fixed it myself. cheers


Answers:
author: Shannon S
body: Hi there,

Happy to hear you were able to resolve it! Would you be able to share with us how you resolved it and what error you were seeing?

That would make this thread searchable and help customers in the future, should they find themselves in the same situation.

Regards,

Shannon
Full size image broken after image attachment from iOS
Asked by Billy_Rittson:

Hi, I've noticed similar questions to this, but they seem to have slightly different symptoms.

Every image I have attached from iOS displays the preview correctly, and even displays correctly while editing; the size of the preview can be changed, even. However, clicking the image shows:

```
Ouch! We can't load the image.

https://api.media.atlassian.com/file/1d1a4e47-45ab-47b4-a201-abb680e9cb9f/artifact/document.pdf/binary?client=...
```

Following the url gives something like:

```
{"error":{"code":"NotFoundError","title":"The file with the given id does not exist","href":"https://api.media.atlassian.com#NotFoundError"}}
```

However, clicking the download button correctly downloads the image!

The JavaScript console gives a collection of 404 errors, and some about WebSockets connections being refused. I haven't attached the full output due to length.

I'm using Chrome 71.


Answers:
author: Shannon S
body: Hello Billy,

It appears you are running into this known bug, if you were uploading the images using the iOS Confluence App.

* [CONFCLOUD-63072](https://jira.atlassian.com/browse/CONFCLOUD-63072) *Images uploaded through Confluence Cloud Mobile App on iOS does not load in the Web Version of Confluence on PC*

As a workaround, you can opt to upload the images using the iOS Safari Mobile web browser instead.

Could you confirm if you were indeed using the mobile app and if Safari is a valid workaround for you?

Regards,

Shannon  

comments: author: Billy_Rittson
body: Hi Shannon,

Thanks for your reply. I can confirm that I have been uploading images using the iOS app. I will use Mobile Safari as an interim workaround.

Regards,

Billy


author: Shannon S
body: Thank you for confirming that was your issue, Billy.

I hope to see a resolution soon.

Take care,

Shannon


Tags: cloud

confluence-cloud

image
After creating links and uploading PDF files, they will not open. They will open as a thumbprint,
Asked by Donna Lankin:

My uploaded PDF files will not open. They seem to freeze when I click on the link.

If I convert them to a thumbprint, it shows up, or if I preview they will open.


Answers:
author: Jared Brenner
body: Hi Donna,

I tried embedding a 4MB PDF file on a page with the file formatted as a link rather than a thumbnail, and was able to open it without issue. I then tried again with the file formatted as a small thumbnail and was able to open it without issue. How big are the PDF files you're using? If possible, could you add screenshots showing your issues?
Can I use 2 templates in one space?
Asked by Sandra Shields:

I have a Program with several working groups - they each need their own decision log and meeting minutes. Is this possible and how do I do this?


Answers:
author: Sid
body: Yes, You can have N number of templates in a space. You can select your template accordingly.

Here are the instructions - <https://confluence.atlassian.com/doc/page-templates-296093785.html>
Calendars with JIRA issue dates displayed
Asked by Keerthana Bhuthala:

I wanted to create a calendar in confluence that displays the JIRA issues. I have followed the steps described in - <https://confluence.atlassian.com/teamcal/add-jira-events-241566244.html> but it did not work. The issues are not being displayed on the calendar. Could you please assist me on this?


Answers:
author: Kian Stack Mumo Systems
body: Hello Keerthana,   

Would you be able to provide a bit more context? What issue dates are you trying to display? Are you trying to display sprint dates, or issue specific dates?   

Thanks,   

Kian

comments: author: Keerthana Bhuthala
body: Hi Kian,

Thanks for your response.

I am trying to display issue start/end dates of a particular project. I wanted to see all the issues of a project on the calendar based on their start/end dates or something like the below screenshot should be fine.

Please let me know if you have any questions.![](https://ecosystem.atlassian.net/wiki/download/attachments/36306945/calendar-portlet.png?version=1&modificationDate=1258946859958&api=v2)


author: Michael Kornatzki
body: Hi Keerthana,

did you find a soloution?

Kind regards  
Michael


Tags: team-calendars-for-confluence
Product Requirements blueprint doesn't show up on regular space and doesn't load in software space.
Asked by Jessica Zhang:

Currently, I use Jira and Confluence together to track projects. I have a team space, but cannot find the product requirements blueprint. 2 questions:

1. Are product requirements blueprints only available for software spaces? If it is available for other spaces, I don't see it in the blueprints in "create from template" or "manage blueprints". **I have already tried to disable and enable the plugins from the manage apps.**

2. I have a software space but when I click on create product requirement, it just stays on the create prompt and nothing loads.  

![SoftwareSpace.PNG](/t5/image/serverpage/image-id/43580iA4D62079EA292042/image-dimensions/640x369?v=v2 "SoftwareSpace.PNG")


Answers:
author: Sid
body: Hi [@Jessica Zhang](/t5/user/viewprofilepage/user-id/2095539),

1) Global templates/blueprints are available for all the spaces. So it if these templates are enabled you should be able to use them in any space. Make sure you enabled them

2) There might be an error - Do you see any errors in the logs while loading this page? If yes can you post the error?

comments: author: Sid
body: this KB might help you if you have the similar errors - <https://confluence.atlassian.com/confkb/creating-new-page-or-space-loads-forever-744329880.html>


Tags: blueprint

confluence-server

product-requirement

server
Custom Confluence user macro not working
Asked by Kim Van Slooten:

I have created 2 custom user macros, one works and the other does not. It gives the error of Unknown macro. I would appreciate any help with figuring out the issue.

**Below is the user macro that works:**

## [@Param](/t5/user/viewprofilepage/user-id/1345631) Status:title=StatusColor\|type=enum\|enumValues=New Request,In Progress,Completed\|required=true\|desc=Choose a status.

#if ( $paramStatus == "New Request" )  
#set ( $paramColor = "Yellow" )  
#elseif ( $paramStatus == "In Progress" )  
#set ( $paramColor = "Blue" )  
#elseif ( $paramStatus == "Completed" )  
#set ( $paramColor = "Green" )  
#else  
#set ( $paramColor = "Yellow" )  
#end

\<ac:structured-macro ac:name="status"\>  
\<ac:parameter ac:name="color"\>$paramColor\</ac:parameter\>  
\<ac:parameter ac:name="title"\>$paramStatus\</ac:parameter\>  
\</ac:macro\>

**Below is the user macro that is throwing the error:**

## [@Param](/t5/user/viewprofilepage/user-id/1345631) Urgency:title=UrgencyColor\|type=enum\|enumValues=High,Medium,Low\|required=true\|desc=Choose an urgency.

#if ( $paramUrgency == "High" )  
#set ( $paramColor = "Red" )  
#elseif ( $paramUrgency == "Medium" )  
#set ( $paramColor = "Orange" )  
#elseif ( $paramUrgency == "Low" )  
#set ( $paramColor = "Yellow" )  
#else  
#set ( $paramColor = "Yellow" )  
#end

\<ac:structured-macro ac:name="urgency"\>  
\<ac:parameter ac:name="color"\>$paramColor\</ac:parameter\>  
\<ac:parameter ac:name="title"\>$paramUrgency\</ac:parameter\>  
\</ac:macro\>


Answers:
author: Bill Bailey
body: OK, I am going to ask a stupid question. What is the urgency macro? I am aware of the status macro. I am guessing you need to change

```
<ac:structured-macro ac:name="urgency">
```

to

```
<ac:structured-macro ac:name="status">
```

Also, take a look at my recent article. You may get some new ideas, mainly on avoid the if-elseif tree. Also, it specifically involves the status macro. It is located here: [Getting Started with User Macros - Writing a Wrapper Macro](https://community.atlassian.com/t5/Confluence-articles/Getting-Started-with-User-Macros-Writing-a-Wrapper-Macro/ba-p/979571)

comments: author: Kim Van Slooten
body: Not a stupid question at all. My first attempt at writing a macro by copying another. Thanks for pointing me the right direction.


Tags: confluence-server

server

user-macro
Create Page Notification Reminder
Asked by Michelle:

Is there a way to auto notify a user if they have not created a page by a specific date in Confluence?


Answers:
author: Diego
body: Hello there Michelle! Natively, there are no "timed notifications" in Confluence. Notifications are generated when some kind of event triggers them, such as page being published.

There is a plugin in the Atlassian Marketplace that might be what we are looking for:

**[Task Reminder for Confluence](https://marketplace.atlassian.com/apps/1214272/task-reminder-for-confluence?hosting=server&tab=overview)**

Let us know your thoughts about it!

comments: author: Michelle
body: Hi Diego, Thank you. We are on Cloud.


author: Diego
body: Hello again [@Michelle](/t5/user/viewprofilepage/user-id/1480144)!

As of today, Confluence Cloud does not have this feature or a third party plugin that takes care of it.

We do have some feature requests that point at this:

**[Set 'Page Reminders' and 'page snooze'](https://jira.atlassian.com/browse/CONFCLOUD-10253)**

**[Tasks Reminder](https://jira.atlassian.com/browse/CONFCLOUD-36087)**

Let us know your thoughts on this!


Tags: confluence-cloud
Scheduled Automatic Confluence Back Ups Randomly Enabled
Asked by Shirley He:

Hello all,

Recently we've experienced issues in Confluence due to a full disk space. We found out that this was because the "Back Up Confluence" Job had been enabled in the Scheduled Jobs page. We've always had this turned off since we have our own backup procedures, but suddenly, out of the blue, it was turned on.

The first time it executed was at 2AM on January 17th, so we hypothesize that this option was turned on the day before, on the 16th. We did a manual export at around 6pm-7pm on the 17th, so I don't think that's what caused it.

Are there any known bugs that could potentially turn Confluence Back Ups on? If not, is there some way to find out who might have turned it on? I've checked the audit log and found nothing there. As for the Confluence logs, unfortunately they only date back to the 18th and we cannot see anything before that. Any help would be appreciated

Thanks,  
Shirley


Answers:
author: Nic Brough -Adaptavist-
body: There's nothing in Confluence that would switch the backups on - the only way to do it is with a new installation or by an admin enabling it.

comments: author: Shirley He
body: That's very strange. I don't see any reason why any of our admins would turn it on, and we have not updated Confluence or its plugins recently. All I can think of is that coincidentally, on the day the first automatic backup was run, we did a manual export.

I guess for now we will keep monitoring it to see if it happens again somehow. Thanks for your prompt answer!


Tags: backup

confluence-server

server
Add, Assign, and View Tasks
Asked by Todd Houck:

The task list option does not show up. I have spent over an hour researching and I cant figure out what I am doing wrong. The tasklist macro is not available in the other macro list too. Also tried to create a task by [@Mitsu Bishi](/t5/user/viewprofilepage/user-id/1963425) Task message //date and this does not show up as a task. Thank you in advance for your help. I am using cloud most up to date version.

<https://confluence.atlassian.com/doc/add-assign-and-view-tasks-590260030.html>


Answers:
author: Lizzie_Rogers
body: [@Todd Houck](/t5/user/viewprofilepage/user-id/2612532)the Task list isn't a macro, it should be the checkbox icon in the editing bar at the top of the page in edit mode. Hope that helps!

comments: author: Todd Houck
body: Thanks Lizzie, I see what I was doing wrong.
Is there a team object in confluence 6?
Asked by Geof Edwards:

In my programme's parent space I want a page that lists out the teams and their members (my prgramme has 6 teams).  

I know I can simply create 6 spaces but this does not necessarily classify a 'Team' object that i could use again and again have deifned it once.  

So is ther such an object in confluence for 'team'?


Answers:
author: Shannon S
body: Geof,

In general, admins use *groups* to manage their teams, and you can display users from a specific group using the [User List Macro](https://confluence.atlassian.com/doc/user-list-macro-139546.html).

In addition, you can [categorize your Spaces](https://confluence.atlassian.com/doc/use-labels-to-categorize-spaces-136647.html) to sort your spaces by each team.

I hope that helps but let me know if you have any questions about it!

Regards,

Shannon
Manage complex RFP responses with a large multi disciplinary team
Asked by Pierre-Andr? Jean:

Hi,

I want to manage the preparation of complex RFP responses across multiple departments (finance, technical, legal, product management, sales) and during contract negotiations, with the client.

This process usually involves the assignment of RFP document sections to specific individuals to prepare a response, and in parallel obtain approvals.

Ideally, the Customer Word document would be accessible by each contributor, where he/she would edit his/her own section.

The review/tracking of each activity is essential, and so is the workflow for the granular approvals of each section.

Is there a documented template or setup sequence of setup.

I am not familiar with Confluence or JIRA, but looking forward to try it to improve our efficiency.

Thanks.


Answers:
author: Stephen Sifers
body: Hello Pierre-Andr? and welcome to the Community!

What you're describing would be a perfect candidate for marketplace add-ons which bring workflows (document control and versioning) to Confluence. Here is an included preset search of the [Atlassian Marketplace \| Workflow](https://marketplace.atlassian.com/search?product=confluence&query=workflow) which provide a few solutions which may meet your requirements. Some of these workflow add-ons will also assist with internal company policies and document management which help to meet SOC-1 type 1and SOC-1 type 2 certification.

I hope this helps to find a solution to better managing your documentation workflow.

Regards,  
Stephen Sifers


Tags: confluence-server

jira

server

workflow
When trying to add a link to attachment, only 50 attachments are displayed for selecting?
Asked by Jan:

We have a page with many attachments, about 110 (images and PDF). When trying to set links to attachments on the page, the link dialogue displays only 50 (probably most recent) attachments of the page. How can I get the links to the other files? Is that a known limitation or a bug?


Answers:
author: Stephen Sifers
body: Hello Jan,

To ensure we provide an answer that applies to what you're working towards accomplishing. Can you please clarify how you're adding links to attachments on a Confluence page? Are you using a macro, such as [Attachments Macro](https://confluence.atlassian.com/doc/attachments-macro-97911315.html)?

We look forward to your response so we may help to find a solution for you.

Regards,  
Stephen Sifers

comments: author: Jan
body: Hi Stephen, I just use the link icon in the editor and the select attachments to get the list of all page attachments. There it will only show 50 items max


author: Stephen Sifers
body: Hello Jan,

Thank you very much for the clarification. So this issue is a reported bug in the product. You may find the bug requests at:

* Server: [CONFSERVER-24958](https://jira.atlassian.com/browse/CONFSERVER-24958)
* Cloud: [CONFCLOUD-53151](https://jira.atlassian.com/browse/CONFCLOUD-53151)

We would suggest you vote and watch the one that is applicable to you (server) so you may receive future updates on its status.

Have a great weekend!  
Stephen Sifers


Tags: attachment

confluence-server

server
Migration From RHEL6 to RHEL7
Asked by Jeff Kell:

So I'm looking at docs for confluence...  
Current Version: 5.8.6 (RHEL6)  
Downloaded: 6.11.0 (RHEL7)  

Thinking I may want to ... first migrate (get same version 5.8.6 moved to RHEL7)... then attempt the upgrade. What is the recommended approach?  

<br />


Answers:
author: Nic Brough -Adaptavist-
body: As long as the version of Java in use remains supported, you're fine with this move. Doesn't matter which way round you do it.


author: Jeff Kell
body: Or, does it matter if I upgrade first on RHEL6... then later migrate to RHEL7?  

Is there a difference?
Did Space permissions change recently?
Asked by Margaret Boeneke:

I thought that previously you could not assign a user the ability to only view at the space level. I thought that for space permissions **to view = to be able to edit**. But now I see that I can set view separately. Did this change or am I mistaken? Thanks!


Answers:
author: Nic Brough -Adaptavist-
body: View and edit have been separate permissions since Confluence version 1!

The way restrictions cascade down has changed a bit, but not space view/edit

comments: author: Margaret Boeneke
body: thank you!


Tags: confluence-server

server
PDF export - section page-break
Asked by Robin Galli:

I would like to avoid a section to split on two sides.  

like " .pagetitle{page-break-before: always;} "  

maybe with page-break-inside: avoid?  

is that possible?  

I'm grateful for help

greetings Robin G.


Answers:
author: Stephen Sifers
body: Hello Robin and welcome to the Community!

I am not entirely sure which sections you're trying to avoid splitting on a PDF export.

So we're not assuming exactly what you looking to accomplish, please include screenshots of what you're attempting to resolve on your PDF export. Please include a screenshot while viewing and editing the page so we have a complete understanding of the issue.

We look forward to your response so we may work together to resolve your export issue.

Regards,  
Stephen Sifers


Tags: atl-adm

cloud

confluence-cloud
Header Image Position
Asked by serc:

Hi Community,

i have a small problem with a IMage in my Header.

```
<p style="font-family:arial; font-size: 13pt; line-height:0cm">Dokumenttitel</p>
<p style="font-family:arial; font-size: 11pt; line-height:0cm">Betreff/Projekt</p>
<div style="position:relative; float:right; top:5px; ">
 <img src="/download/attachments/46079785/logo_100dpi.png?api=v2" style= "width: 150px; height:35px; right: 20px"/>
</div>
```

The Problem is, that the Image not inline with the Text. Anyone know how to fix this?


Answers:
author: Haran Kumar
body: Hi [@serc](/t5/user/viewprofilepage/user-id/2379213) ,   

There are some relevant discussion over the link below. I Hope it helps you.  

[Add an image to header](https://community.atlassian.com/t5/Questions-for-Confluence/Add-a-Image-to-the-Header/qaq-p/987326)  

Regards.


Tags: questions-for-confluence
Any way to change the text at the sides of the login?
Asked by Elias Johansson:

Hi i need to change the text at the sides of the login page in confleunce so it looks like the picture below, where can i do that? ![Screenshot from 2019-01-24 16-05-59.png](/t5/image/serverpage/image-id/43532i8D4F3DC1F7534C36/image-size/large?v=v2&px=999 "Screenshot from 2019-01-24 16-05-59.png")


Answers:
author: Mirek
body: If you want to change your whole instance language (to Svenska?) then you can do that with few steps

<https://confluence.atlassian.com/doc/choosing-a-default-language-214860191.html>

If only for you then you do it from the user profile

<https://confluence.atlassian.com/doc/edit-your-user-settings-1016023.html>

or click on the bottom (on the footer there should be a list of languages)

![pobrane.png](https://community.atlassian.com/t5/image/serverpage/image-id/43533iA0321AD08718CA82/image-dimensions/581x112?v=v2 "pobrane.png")

comments: author: Elias Johansson
body: Hi, changing the language to swedish makes it say "Anv?ndarnamn" = Username  
The thing is i need it to say "for.afternamn" = "first.lastname"   
So that our users dont try to login with their email address, since we use that as login for some sites.


author: Mirek
body: In that case maybe you need to install your own custom language. This article should help you with that.

<https://confluence.atlassian.com/jirakb/how-to-install-custom-language-295305642.html>

and change only those elements that you want to change