youngmon/atlassian-qna huggingface dataset:
What path do i add in executable path for nodeJS
Asked by aneesha_kumari:

i tried making new task into plan. but i don't understand what should be the path of executable path in nodejs.

I tried giving path of nodejs of my windows where nodejs is installed but it didn't work


Answers:
author: Jimmy Seddon
body: Hi [@aneesha_kumari](/t5/user/viewprofilepage/user-id/3825974),

I just setup this up this morning myself (we upgraded to the latest LTS version of node).

There were two things I did to ensure this was working properly:

1) I made sure the nodejs directory was correctly referenced in the system path variable

2) I set the server capability as follows:

![NodeJsCapability.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/87861iD1AB36D7F3E7874A/image-dimensions/268x143?v=v2 "NodeJsCapability.PNG")

That was all I needed to do to ensure that builds were capable of running npm tasks.

Are you able to share the error messages that you are seeing to help troubleshoot your issue?

Thanks!

-Jimmy


Tags: executable

node.js

path
Does Bamboo agent come with build in powershell?
Asked by James Brown:

Does the Bamboo Agent come with builtin PowerShell?  
If it does come with PowerShell, what version?  
If this is not the latest version of PowerShell, is it possible to upgrade the version of PowerShell that comes with the Bamboo agent, and if not would I need to install a later version on the server and map to it?


Answers:
author: Jimmy Seddon
body: Hi [@James Brown](/t5/user/viewprofilepage/user-id/721095),

As far as I know Bamboo server or agents do not come with a version of Powershell included. They rely on whatever is installed on the host machine they are installed on and then adding it as a capability to the server/agent. This is what I have been doing for years now.

I hope that helps!

-Jimmy

comments: author: James Brown
body: That makes sense. It's not really clear to a lot of people what the agent provides vs what the server provides.


author: Jeyanthan I
body: Added to Jimmy's comment, these are picked up from the PATH variable available for the respective user (present at the user and system level) as which the agent is running .

So, if you miss something available in capabilities, it must be most likely due to the respective path not available in the user's environment.

Cheers,  
Jey
JIRA Wiki renderer macros plugin not show option html
Asked by Deepak Jangir:

How can I set the HTML inside the description?.

![Edit-Field-Layout-Items-Renderer-Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/331652i3F42FA2F33648D9E/image-size/large?v=v2&px=999 "Edit-Field-Layout-Items-Renderer-Jira.png")![Manage-apps-Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/331651iDB82BC22FC0A25D7/image-size/large?v=v2&px=999 "Manage-apps-Jira.png")Field description renderer wiki style already set but HTML not working


Answers:
author: Bruna Silva
body: Hello [@Deepak Jangir](/t5/user/viewprofilepage/user-id/5441451),

Thank you for reaching out to Atlassian Community!

To better assist you, we would like to gather some additional information that will help us better understand this case:

* Could you please provide us with a screenshot showing the behavior you are facing with the *HTML* under the *Description* field?
* How are these tickets being created? Are they being created through the portal or via email?

Any other information you have related to this case will be very helpful to us.

Regards,  
**Bruna**


Tags: cloud

jira-service-management

jira-service-management-cloud
Regular Expression used in Jira Automation condition for part of description
Asked by Tom Brown:

Hi,

I am trying to trigger an action using Automation for Jira on a create event that is conditional on a specific string being in the issue description.

Inclusive of quotes, the string is **"System Monitor" = ABCDEFG**but with various values included as an or.

As an exact phrase match in JQL only appears to work for issue summary I am trying to do this with a regular expression using the 'Compare two values' condition.

The problem I am finding is that this only works with my regular expression if the string above is the only text in the description. The string always exists on it's own line in the text. Does anyone have any advice for this.

Current configuration for the Automation is....

* **When:**Issue created
* **If:** Compare two values
  * **First value:**{{issue.description}}
  * **Condition:**contains regular expression
  * **Regular expression**: "System Monitor" = (?:ABCDEFG\|HIJKLM\|NOPQR)$

I also tried setting the regular expression as a variable and then referencing that but same problem.


Answers:
author: Carla Ann Rowland
body: Have you tried creating an automation rule with criteria that summary fiel5411611d contains System Monitor ? Also what kind of project is it software or service management?

comments: author: Tom Brown
body: Hi [@Carla Ann Rowland](/t5/user/viewprofilepage/user-id/4587548)

Thanks for your response and apologies for not getting back sooner (I'm not getting notifications from this site).

This is in a service management project and the string I am trying to search for is in the description and not the summary.

Thanks,

Tom


Tags: automation

data-center

jira-service-management

jira-service-management-data-center
Jira automation: add comment with link to cloned issue
Asked by Arkadiusz Alicki:

Hi,

We've got following automation in our JSD project:

![jiraAutomation.png](https://community.atlassian.com/t5/image/serverpage/image-id/331642i0B5B7F2810BD8261/image-size/large?v=v2&px=999 "jiraAutomation.png")

After issue is cloned, we'd like to add a link to cloned issue as a comment in original issue. We can't figure out what smart value should we enter to link to the newly cloned issue?


Answers:
author: Arkadiusz Alicki
body: Unfortunately, it didn't work :

![issues.png](https://community.atlassian.com/t5/image/serverpage/image-id/331801i1CC107385D0D25E4/image-size/large?v=v2&px=999 "issues.png")

comments: author: Mirek
body: [@Arkadiusz Alicki](/t5/user/viewprofilepage/user-id/5517930) - I see that your automation is combined with branches.. Maybe that is a problem since information in branches usually stay in branches so I recommend to first check simple automation of cloning a ticket, linking and commenting to check it this smart value is overall working


author: Mirek
body: Hi [@Arkadiusz Alicki](/t5/user/viewprofilepage/user-id/5517930)

I think that this might be helpful

<https://confluence.atlassian.com/automation/smart-values-for-issue-links-in-automation-for-jira-1384120362.html>

Basically it might be

    Inward Issue is {{issue.issuelinks.inwardIssue}}Outward Issue is {{issue.issuelinks.outwardIssue}}

Please give it a try!


Tags: cloud

jira-service-management

jira-service-management-cloud
SLA breached - Time to resolution
Asked by Rajan Dangol:

I have set up an alert using Jira automation to send an email a day before a ticket breaches its SLA. However, the automation is not triggering. The ticket is in the "In Progress" state and is 24 hours before the breach, but the email notification is not being sent.

I used the trigger "when SLA will breach in the next 1 days" in the automation field.


Answers:
author: Vitaly_Berezovsky_SaaSJet
body: Hi [@Rajan Dangol](/t5/user/viewprofilepage/user-id/5527757)

You can try our add-on [SLA Time and Report for Jira](https://marketplace.atlassian.com/apps/1220741?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_SLA-breached-Time-to-resolution_20240625).

If you need to configure the SLA so that it first sends an email up to 24 hours before the SLA breach, you can implement this using the SLA settings.

![222.png](https://community.atlassian.com/t5/image/serverpage/image-id/331690iFDB904784597B7AB/image-size/large?v=v2&px=999 "222.png")


author: Sam Bartolome
body: Hi [@Rajan Dangol](/t5/user/viewprofilepage/user-id/5527757)

Welcome to the Atlassian Community.

It would be beneficial if you could share some screenshots about the automation and the SLA configuration.

Which calendar is using the SLA, 9-5h, 24/7, ....?  
It sounds like if the calendar used is a 9-5h and using the trigger *when SLA will breach in the next 1 days,*it means the email will be sent within the last 8h prior the SLA breaches.

Sam

comments: author: Rajan Dangol
body: Hi Sam,

Thanks for an update. For the highest priority SLA, it is using 24/7 calendar.

-Rajan


author: Rajan Dangol
body: time to target has been automatically set as 24hr.


Tags: cloud

jira-service-management

jira-service-management-cloud
Filter by epic with a specific summary
Asked by Floreana Di Trapani:

Hi,

I need to filter my board by epics, whose summary starts by BGS.

I added this quick filter but it doesn't return anything, so not sure what I am doing wrong.

Anyone can give me some suggestion?

These are the filter I tried

project = "Data Platform" AND issuetype = Epic AND "Epic Name" \~ BGS

and

project = DP AND issuetype = Epic AND summary \~ "BGS"


Answers:
author: Jack Brickey
body: hi [@Floreana Di Trapani](/t5/user/viewprofilepage/user-id/5524519) ,

can you try to simplify the JQL for test purposes? Please try the following- summary \~"BGS"

comments: author: Jack Brickey
body: If that does return issues that include various types including Epics then add the issuetype back and try.


author: Floreana Di Trapani
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)

it tried what you suggested and it worked but when I added back type = Epic it doesn't return anything


Tags: cloud

jira-service-management

jira-service-management-cloud
Customer information
Asked by G?khan Sar?kaya:

When a ticket is opened in Jira Service Desk, we want to add information about the SLA period to the notification sent to the customer. How can we do this?


Answers:
author: Jack Brickey
body: Hi [@G?khan Sar?kaya](/t5/user/viewprofilepage/user-id/5433069) , consider using automation to send an email to the reporter. You can use Smart values to incorporate SLA information. Here is a previous post that discusses this very topic. [Smart-values-for-issue-SLA](https://community.atlassian.com/t5/Jira-Service-Management/Smart-values-for-issue-SLA/qaq-p/2549926)


Tags: cloud

jira-service-management

jira-service-management-cloud
Signing off for receipt
Asked by Thomas van den Ende:

Is it possible to let people sign of for the receipt of their hardware? We are not using Jira Asset \& Service Management yet. I have read that there are options with Jira Service Management workflows but I do not see the actual signing part.


Answers:
author: Sam Bartolome
body: Hi [@Thomas van den Ende](/t5/user/viewprofilepage/user-id/5528637)

Welcome to the Atlassian Community.

Do you need/require a physical or electronic signature or a note of acceptance would suffice?

If the latter, you can create a step on the workflow and display it on JSM portal for the reporter to "accept" (sign) the hardware.

As far the process is explained to your users and signature is not needed, this should work easily.

Sam


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Is it possible to download Jira Cloud in laptop
Asked by John B:

Hi,

I would like to know if its possible to use Jira Service Management Cloud in laptop. Thank You!


Answers:
author: Dan Breyen
body: Hi [@john francis bonganay](/t5/user/viewprofilepage/user-id/5528619) welcome to the community! You can't download the Jira Cloud system to your laptop, but as long as you have internet access, you can certainly access your Jira Cloud instance from your browser.

Use the same URL that you normally use to access your Cloud instance. That should work on your laptop.

Hope that helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
resolved data is empty and resolution has incorrect data
Asked by Alaa khairy:

My project doesn't show the resolved data at the filter table and the ''resolution'' has incorrect data ''unresolved'' which does not match with the status ''done''

[Restaurant Operation Tickets](https://elmenus.atlassian.net/browse/RES)


Answers:
author: Rachel Wright
body: Hi [@Alaa khairy](/t5/user/viewprofilepage/user-id/5528581), I'm betting the "resolution" field isn't getting properly set in your project's workflow(s). Login to Jira as an administrator and open the project workflow. Click on the transition that's leading to the final "Done" status (or whatever status you'd expect to see a resolution set.) Then, make sure one of the following in in place:

1. Add a transition screen that contains the "Resolution" field. Jira will automatically require that the user selects a resolution during the transition. (RECOMMENDED)

![resolution.png](https://community.atlassian.com/t5/image/serverpage/image-id/332577i131C2408A2B0DABF/image-size/large?v=v2&px=999 "resolution.png")

**OR**

2. Add a post function to automatically set the "Resolution" field to a value like "Done".

![resolution2.png](https://community.atlassian.com/t5/image/serverpage/image-id/332578i17219EA39B6A88CD/image-size/large?v=v2&px=999 "resolution2.png")

I don't like method #2 as much, because it assumes that all work is resolves as "Done" instead of other useful selections like "Won't Do", "Duplicate", etc. But having a less than accurate resolution of "Done" is better than no resolution at all.

**Bonus tip:** If this issue can be reopened or moved backward in the workflow after the resolution is set, clear the resolution field using a different post function in the applicable transition(s). That way issues won't appear resolved when they are not.

Hope this helps!

Rachel Wright  
Author, Jira Strategy Admin Workbook


Tags: cloud

jira-service-management

jira-service-management-cloud
Change applied to Jira/SLA timezone is not reflected in Issues Queue
Asked by Lemonia Vavoulogianni:

We have a Jira Cloud and a JSM project. Initially Jira and Project settings were set erroneously to GMT+0200. After request of the client for changing timezone we had to apply changes to timezone in both Jira System settings and Project Settings -\> SLAs -\> Calendar settings to GMT+0100. However we did not see those changes reflected in the value of the columns of SLA.

![Screenshot 2024-06-25 at 1.19.54?PM.png](/t5/image/serverpage/image-id/331613i32C1DEA67279796F/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 1.19.54?PM.png")![Screenshot 2024-06-25 at 1.22.35?PM.png](/t5/image/serverpage/image-id/331614i383477C31A8A8E13/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 1.22.35?PM.png")![Screenshot 2024-06-25 at 1.23.06?PM.png](/t5/image/serverpage/image-id/331615iCE94E9A7B05867C9/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 1.23.06?PM.png")


Answers:
author: Gonchik Tsymzhitov
body: could you check in private mode of browser?

comments: author: Lemonia Vavoulogianni
body: How would this affect the timezone? I can still see the same issue however


Tags: cloud

jira-service-management

jira-service-management-cloud
Experiencing an issue of not receiving service requests when sent through email
Asked by Golekane Moepeng:

![Screenshot 2024-06-25 120617.png](/t5/image/serverpage/image-id/331605iB3A0C8BDEB9233AA/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 120617.png")


Answers:
author: Kris Dewachter
body: Hi [@Golekane Moepeng](/t5/user/viewprofilepage/user-id/5528574) ,

Welcome to the community.

Are all incoming emails requests failing, or only some of them ?

What "Request Type" is linked to your email channel ? And what fields are configured on this Request Type ?

Best regards,

Kris

comments: author: Golekane Moepeng
body: Some of them, it just started lately it has been okay.


Tags: cloud

jira-service-management

jira-service-management-cloud
Workflow Approvers
Asked by Jorge Colodrero Estrada:

Its possible modify workflow aprovers?

If the user enters the approver and it is not the one indicated and wants to modify it? Is there a way to modify the flow so that I can go back and start the flow again with a new approver?


Answers:
author: Rilwan Ahmed
body: Hi [@Jorge Colodrero Estrada](/t5/user/viewprofilepage/user-id/5337200) ,

If this is one time change, then just remove the non approver from Approver field and add the required user to the list. And then just share the customer request url to the approver. Approver will be able to view the approve/decline button.

If you cannot see the Approver field, first add them to the screen by clicking on configure on the ticket.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331606i0F044BE56E518EFE/image-dimensions/237x104?v=v2 "image.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
How to change the request form layout using CSS ?
Asked by Margarete Wieser:

Hi,

we are looking for a possibility to customize the request form layout in the customer portal view. We have already looked into "Forms" regarding this issue, but it doesn't offer the flexibility we need.

Is it possible to make adjustments using stylesheets (CSS)?


Answers:
author: Kris Dewachter
body: Hi [@Margarete Wieser](/t5/user/viewprofilepage/user-id/5527535) ,

Welcome to the community.

Standard, there are many options to change the layout of the portal forms. You can only change the banner and some columns.

If you really want to change the layout, you will have to install an AddOn (Ex. Refined)

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Assigning users a task but they are not Jira agent.
Asked by kaiyao:

Hi,

I am trying to assign a task to a team member that have no Jira license. However, it shows that the users cannot be assigned issues due to lack of the license, is there any other alternative that I can assign task without having to purchase a license?


Answers:
author: Jovin
body: Hey [@kaiyao](/t5/user/viewprofilepage/user-id/5528365)

Jira software requires users to be licensed and have access to the project to be able to be assigned issues.

* Check that you have invited the user and they have accepted the invite. Note that you will only get a bill once you reach your 11th user. <https://www.atlassian.com/software/jira/pricing>
* Go to your project and make sure they're in the team members of it too, that will give them project access. <https://support.atlassian.com/jira-service-management-cloud/docs/view-team-member-roles/>


author: Heenaben Sardarbhai Chaudhary
body: Hi [@kaiyao](/t5/user/viewprofilepage/user-id/5528365) ,

<br />

assignees have to be created as JIRA users, but they don't actually have to have active seat licences to get email notifications, etc. Under Admin/User Management/Create User you can add names and email addresses without having to assign them to any group.

comments: author: kaiyao
body: Hi [@Heenaben Sardarbhai Chaudhary](/t5/user/viewprofilepage/user-id/5365791) ,

What I meant is that I am unable to assign tasks to a specific user and looking deeper into it, I found out that users with no license cannot be assigned tasks regardless of their roles in Jira Service Management.


author: Jovin Jovinsson
body: Going to repost on my primary account


Tags: jira-service-management
What is the definition of "user limit per site" for Jira pricing & subscriptions page
Asked by community:

Hi Team,

<br />

As I am considering a paid Jira subscription, I am unsure of what the true definition of "user limit per site" is (see screenshot below).

<br />

For example, on the subscription page:

[Jira Pricing - Monthly and Annual Subscription Cost per User (atlassian.com)](https://www.atlassian.com/software/jira/pricing?&aceid=&adposition=&adgroup=150932914996&campaign=20329855434&creative=664490510149&device=c&keyword=jira%20plans&matchtype=e&network=g&placement=&ds_kids=p77096705760&ds_e=GOOGLE&ds_eid=700000001558501&ds_e1=GOOGLE&gad_source=1&gclid=EAIaIQobChMI27vO77rzhgMVFKtmAh0DNAbfEAAYASAAEgI05vD_BwE&gclsrc=aw.ds)

The user limit per site for the Standard and Premium Plan is 50,000 users.

Does this "50,000 users" include only my employees, or does it include external clients who can submit tickets to my board? With that, I am also wondering whether there is a limit on the maximum number of unique clients who can submit tickets.

Thank you!  

![Screenshot 2024-06-25 121748.png](https://community.atlassian.com/t5/image/serverpage/image-id/331553i1D73E70103A14528/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 121748.png")


Answers:
author: Patricia Modispacher _appanvil_
body: Hi, [@community](/t5/user/viewprofilepage/user-id/5528274), welcome and what a good question! In Jira's pricing plans, the "user limit per site" refers to the maximum number of unique users who can access a single Jira site. This encompasses both internal employees within your organization and external clients (also known as customers, vendors, or partners) who you grant access to your Jira instance for purposes like submitting tickets or collaborating on projects.


author: Rilwan Ahmed
body: Hi [@community](/t5/user/viewprofilepage/user-id/5528274) ,

Welcome to the community !!

50,000 is the maximum number of users who can be granted access to your jira site.


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM Duedate
Asked by ?? ??:

Is it possible to create a form that the Due date will be automatically 30days after the ticket is made??


Answers:
author: Valerie Knapp
body: Hi [@?? ??](/t5/user/viewprofilepage/user-id/5528462) , welcome to the Atlassian Community and thanks for your question.

You can use an automation for this. Please check out this example rule from the Automation Template Library - <https://www.atlassian.com/software/jira/automation-template-library#/rule/1357059/25937333>

Hope this helps you.

Cheers

comments: author: ?? ??
body: Thank you for your answer!!

I have one more question.   
Can I create a rule so that when a customer enters a due date in a form, they can only select a date that is 30 days after from the current date?


author: Valerie Knapp
body: Hi [@?? ??](/t5/user/viewprofilepage/user-id/5528462) , thanks for your feedback.

Usually, if you want to do some action / validation in the create screen, or in this case, within the request form, before it is submitted, you would need to use a behaviour for this, in Scriptrunner -<https://docs.adaptavist.com/sr4jc/latest/features/behaviours>

I did check as well, if you use a JSM form, instead of the Request Form, there does seem to be this possibility here

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332312iCEF353B8B9A21E9B/image-size/large?v=v2&px=999 "image.png")

To specify for a date field, the earliest / latest date, but I am not sure about what, if any, syntax you could put in here to say, the earliest date (in this case, for an event) would be in 1 month or 6 months or whatever, to specify the lead time required for planning.

Please try out the forms and / or Behaviours and see if you can get what you need.

If you have more questions, we are always here to try to help.

Cheers


Tags: cloud

due-date

jira

jira-service-management

jira-service-management-cloud