youngmon/atlassian-qna huggingface dataset:
demo or lab instance of Jira align?
Asked by Chris Ritchie:

Hello,

My company heavily uses Jira Align and I was looking at your free courses and learning paths. They mention a demo or lab instance to learn on. Is that available? How would I gain access to that instance?


Answers:
author: Edvaldo Lima
body: Hi [@Chris Ritchie](/t5/user/viewprofilepage/user-id/5498972)

Thanks for reaching out! You're probably already looking at some of this content, however, I thought it worth sharing it:

1. [Jira Align Demo center](https://www.atlassian.com/software/jira/align/demo-center) -- a series of short demo videos (Jira Align Product Overview, Strategic Intent, and Outcome Alignment, Agile PI Planning, Dependency Management, and much more)
2. [Atlassian Community](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=category%3Ajira-align&q=demo) questions
3. [Jira Align demo videos](https://www.youtube.com/watch?v=6-BE6zJ9FOw&list=PLaD4FvsFdarTqV_VSH9EO39B88--bGFva) -- hosted at Atlassian channel on YouTube
4. Request access to [Launchpad](https://www.atlassian.com/whitepapers/launchpad) -- a guided trial experience for Jira Align. Based on your role, Launchpad introduces you to key tasks in Jira Align through a series of overview videos and detailed step-by-step simulations. ^![](https://getsupport.atlassian.com/images/icons/emoticons/information.png) Once your launchpad instance is created, you will receive an email with access. It will include simulations and demo data. It will be good for 7 days.^

And then finally, you can reach out to the Sales reps we've mentioned, to request your own demo. Just visit <https://www.atlassian.com/software/jira/align/demo>, fill in the form and they'll reach out back to you.

Let us know how it goes!


Tags: cloud
Is the Program Rank now replaced with Lab Rank ?
Asked by Nicolae Victor Rusu:

In the new dashboard views (GUI) from Jira Align we now have "Lab Rank" is this a new iteration part of this announcement ? [Upcoming removal of Jira Align's old navigation -- Jira Align](https://help.jiraalign.com/hc/en-us/articles/18589402298004-Upcoming-removal-of-Jira-Align-s-old-navigation)


Answers:
author: Nicolae Victor Rusu
body: Answer: **yes**
Need to archive "program increment". What happens?
Asked by Joe:

Question is straight forward. I have to archive my old planning increments. What happens to all my work items when I do that?

Here are some questions...

* What happens to non-accepetd items?
* Can I 'un-archive' my PIs?
  * If yes, does anything happen?
* If I archive my PI are work items still editable?

Anything I can't undo?

Thanks all!

-joe


Answers:
author: Bhanu Prakash
body: [@Joe](/t5/user/viewprofilepage/user-id/4618428) , I will answer this question solely from the Jira Align New Navigation Perspective.

++**From a Visibility standpoint**++:

When you archive an old Planning Increment/Program Increment (PI),

1. When you select a Program, PI's that are archived will not be visible in the PI drop down field
2. When you Create/Edit a Work Items, the PI archived will not be visible.

++**Note**++:

When a PI is archived, Consider it as a PI that is hidden from plain view, Its not deleted per say, its just hidden away for convenience.

Here are some answers that you wanted.

* What happens to non-accepted items?
  * *Nothing happens, All Non -Accepted items will still display the PI values even if the PI is archived.*
* Can I 'un-archive' my PIs? If yes, does anything happen?
  * *Yes you can unarchive your PI's, Select the "Items" drop down ==\> select Program Increment ==\> search and Select a PI ==\> Update Status \<\> Archive (Anything other than Archive status).*
  * *Only thing that it changes is the PI will be visible going forward.*
* If I archive my PI are work items still editable?
  * Yes, Work Items will still be editable.
  * However if you change your PI From 24.2(Archived) to 24.3 and Save it, For some reason you want to update 24.2 again, the option of selecting the PI 24.2 will not be available unless you unarchive the PI.

comments: author: Joe
body: I appreciate the feedback. Is there any documentation published on when to archive a PI? 1 year post PI close? What benefit will archiving a PI provide? Any application specific improvements?

-joe


author: Jennelle Stearns
body: [@Joe](/t5/user/viewprofilepage/user-id/4618428) There isn't any published documentation because it is really up to each company and their governance process. When you archive the PI, it also hides it from people being able to select it on views/reports like the roadmap, reports, etc. So, how far back are people in your organization looking? If it is only 1 year, then, for example, at the beginning of 2024, you would have archived 2022's PI's (I am assuming anything earlier is already archived in this example).


author: Joe
body: Thanks for the feedback. I was thinking the same.


Tags: archive

increment
How should we handle / map JIRA tickets that have been 'Canceled'?
Asked by Bob Hunt:

We have a 'Cancel' status in many of our JIRA Workflows. It is used when the team(s) have determined that a story / bug etc. is no longer needed.  

I think we would want to capture this state in JIRA Align but using the 'Accepted' state doesn't seem right because it isn't really 'accepted' work.  

I'm concerned that through the JIRA \<--\> JIRA Align connector this work will appear in JIRA Align (even linked to a Feature) and if it is canceled in JIRA (and work is naturally discontinued) any associated Features would now have Stories that are never resolved (creating issues with reporting, Misaligned issues etc.)

What is the suggested way of dealing with work from JIRA that has been 'Canceled'?


Answers:
author: Michael Holian
body: Align supports Canceled, and you can map to it. I added a cancel status to my Jira workflow and map the status to the state

There is a challenge when someone cancels

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/322970i272817E17CCBF9DC/image-size/large?v=v2&px=999 "image.png")

You have to be careful about not allowing people to 'uncancel' stories, however, since the issue remains canceled in Align for a few minutes until the Jira sync re-occurs, they should not be trying to close the item until it completes its sync in Align.


author: Allan Maxwell
body: Jira Align allows you to map a cancel status which will cause Features and Stories to be move into Jira Align's Cancel Items Bin.

![Screenshot 2024-05-09 at 3.40.59?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322969iBA3227A5171D3D2B/image-size/large?v=v2&px=999 "Screenshot 2024-05-09 at 3.40.59?PM.png")
jira align field not coming field management option
Asked by manish a:

Hi.

In field management i am not able to find target start sprint and target end sprint in epic.

I want to sync these fields to jira but they are not not coming as an option. I can see other fields like blocked, capitalized, category, driver, epic points, mmf etc.

Manish![fieeld configuration.png](https://community.atlassian.com/t5/image/serverpage/image-id/322857iF88D2BD74EDD0750/image-size/large?v=v2&px=999 "fieeld configuration.png")


Answers:
author: Jennelle Stearns
body: [@manish a](/t5/user/viewprofilepage/user-id/4541675) That is correct. The Target Start and Completion dates are available; however, the target start and completion sprint fields aren't available to be synched through the connector at this time. If this is something you would like, please open a Support ticket and Support can raise it as a Suggestion to our Product team.

comments: author: manish a
body: Thanks Jennelle. In the support ticket creation i went to the enhancemetns however in the create ticket option i am not able to find jira align as an option. it has other products of atlassian. not sure if jira align is listed as a separate drop down. [@Jennelle Stearns](/t5/user/viewprofilepage/user-id/3697699)


author: Jennelle Stearns
body: [@manish a](/t5/user/viewprofilepage/user-id/4541675) When you go to Support, do the following:

Submitting a new suggestion {#toc-hId--377410116}
-------------------------------------------------

Not finding your request in JAC? No problem, simply [contact support](https://support.atlassian.com/contact/#/) to submit your new suggestion. From the support contact form select:

* What can we help you with? ? ***Technical issues and bugs***

* Which product is this for? ? ***Jira Align***

* What type of technical request do you have? ? ***I have a question for the technical support team***

* Fill out the rest of the form with your details and request.

Our dedicated team of support engineers will carefully evaluate and work with you to add your request to JAC. Your support ticket will be resolved and you will be provided with a link where you can track your JAC's progress.

Here is the full article in regards to this process in case you are interested: <https://community.atlassian.com/t5/Jira-Align-articles/New-steps-for-sharing-Jira-Align-product-suggestions/ba-p/2484888>


author: manish a
body: understood. thank you so much.
How do I display dependencies 1 to 1 and 1 to many in Jira Align ?
Asked by Nicolae Victor Rusu:

Is there a way to display a dependency chain relationship by leveraging Dependency issue type in Jira Align ?  

++**Context**++:

* Lab A has 3 Feature Teams (a,b,c) that are set to deliver an Epic
* They break down the Epic into more granular pieces (Features) and as part of this they identify they cannot deliver this Epic e2e independently and they'll require support from Lab B -team b.
* At this stage they'd raise a dependency ("Lab A - team a" being the "requesting" lab) and Lab B - team b being the donor
* Lab B - team b decides to "commit" to this dependency issue type and post a typical "understand" and plan phase they decide it's Feature in size and complexity

++**Question**++

1. How do I link back the Feature delivered by Lab B - team b to the original dependency requested by "Lab A - team a" so that it shoes that relationship where it originated from ?
2. If then Lab B - team b identifies that in order to deliver that Feature for Lab A - team A they also need some security guardrails (made-up example) from Lab C - team C so they'd have another dependency chain, how can that be raised in Jira Align and visualised ?

Many thanks in advance for your guidance


Answers:
author: Shane Gallen
body: Can you confirm I understand the Team Structure?

<br />

Lab A Team of Teams / Program

* Team Aa
* Team Ab
* Team Ac

Lab B Team of Teams / Program

* Team Ba
* Team Bb
* Team Bc

Lab C Team of Teams / Program

* Team Ca
* Team Cb
* Team Cc

Is the dependency being raised against the Epic or a child Feature?


Tags: jira
Enable Solution Menu without Enabling Capabilities
Asked by Lyle Rosdahl:

I know once you turn on Capabilities, there's no going back, but we'd like to use Process Steps for State/Status mapping (currently running into some issues with items being moved irregularly in Jira). My understanding is that you need to have the Solution menu enabled in order to create Process Steps for more finely grained State/Status mappings.

My questions:

* Can we enable the Solution menu without enabling Capabilities?
* If so, are there other functions that are enabled with this (e.g., the ability to create Solution teams)?
* Is this reversible (can it be disabled)?

I'd test this in our development environment, but we've already enabled Capabilities there.

Thanks!


Answers:
author: Jamie Giantonio
body: [@Lyle Rosdahl](/t5/user/viewprofilepage/user-id/4817270) the [help page for process flows](https://help.jiraalign.com/hc/en-us/articles/115000104293-Create-process-flows) does say solution menu, but you can actually get there from the portfolio level. Select portfolio from the top nav bar, then more items and you should see process flows. This may have to be enabled by an admin under the Roles System Access Controls (Portfolio, Manage, Process Flows)

Additionally here is a great article on setting up process flows: <https://community.atlassian.com/t5/Jira-Align-articles/Mapping-States-Steps-and-Statuses-between-Jira-Align-and-Jira/ba-p/1354724>

comments: author: Lyle Rosdahl
body: Awesome. I was going by the documentation so wasn't aware there was another way to get to it. I have seen that documentation but thank you for providing the link here. Thanks very much!


author: Jamie Giantonio
body: No prob- i have requested that the help page be updated to reflect that you can get there from Portfolio as well to avoid any future confusion


author: Steve Sauser
body: [@Lyle Rosdahl](/t5/user/viewprofilepage/user-id/4817270) Thanks for your question!

Solution can be turned on without Capabilities, but without the work item (capability) there is no value in a Process Step, because it would only apply to the work item of Capability. If you could explain your goal here in a little more detail we can likely offer some guidance.

Solutions without Capabilities will provide you the ability to group Programs together into a Solution record.

Turning on Solution without Capabilities can be reversed, it is only the enable capabilities that cannot be turned back off.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/321903i9F35683E07E56ECC/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/321904i08FC0235C9D78524/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/321905i974A6759EEF269F1/image-size/large?v=v2&px=999 "image.png")

comments: author: Lyle Rosdahl
body: Thank you for the response, Steve. I wasn't aware that I could get to Process Steps from the Portfolio menu, but I very much appreciate the information you provided as well.


Tags: on-prem
Advanced Rodmaps depency view in Jira Align
Asked by Nicolae Victor Rusu:

Is there a way in Jira Align to link issues between one another similar to Jira Advanced Roadmaps via the "depends on/has dependency" or "Blocks/blocked" by so that we can get that critical chain view that we'd get from Jira Advanced Roadmaps (predecsor/succesor linked with a grey thread/or red if the dates are not sequenced) ?  

Many thanks team


Answers:
author: Allan Maxwell
body: Jira Align Dependencies are a much more powerful way to accomplish this, but if you really just want to generate data from which you could do your own critical path analysis then you could use predecessor and successor links. This is not typically turned on in Align, so you may need to ask you admin to turn it on in test so you can see it if meets your needs.

![Screenshot 2024-05-06 at 12.58.17?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322160iD6D9164DB18723DF/image-size/large?v=v2&px=999 "Screenshot 2024-05-06 at 12.58.17?PM.png")

----------------------------------------------------------

...and here is the report view

![Screenshot 2024-05-06 at 1.21.44?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322164i1CAEAAFD0AE69E02/image-size/large?v=v2&px=999 "Screenshot 2024-05-06 at 1.21.44?PM.png")

comments: author: Michael Holian
body: [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) I knew this much of the answer, but is there a good way to visualize these dependencies? To my knowledge, the only place you can see them are here in the object, or if you manually build out a dependency map


author: Allan Maxwell
body: [@Michael Holian](/t5/user/viewprofilepage/user-id/2241344) I added a screenshot of the only way I know to see a visualization. Beyond that, I you would have to build something using either Enterprise Insights or data gather via API calls.


Tags: advanced-roadmaps
Want to update multi valued fields like Tags through Patch Request API call
Asked by Shuchi Shah:

I want to update tag field in capability with the patch request

I gave the request body as:

\[  
{  
"path": "/tags",  
"op": "add",  
"value": "abc"

},  
{  
"path": "/tags",  
"op": "add",  
"value": "pqr"

},

\]

however this is not adding the values abc and pqr,

it is replacing the values with the last operation that is pqr

the value of tags = "pqr"


Answers:
author: Allan Maxwell
body: [@Shuchi Shah](/t5/user/viewprofilepage/user-id/5398583) The Tag field is just a String (not an Array) so you have to first get the current value and then append the additional tag strings.


author: Allan Maxwell
body: The syntax for adding to an array is shown in image 1 and results in image 2. Note the "/-" at the end of the "path". Image 3 seems to be indicating that it is broken for "Tags". I have a script that I have run in the past that uses that syntax to add to Tags, so I am fairly certain it worked in the past.

I'll check if this is a known bug and report back.

![Screenshot 2024-05-01 at 8.41.02?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/321456iC1AEDAF106717B18/image-size/large?v=v2&px=999 "Screenshot 2024-05-01 at 8.41.02?AM.png")

image 1

![Screenshot 2024-05-01 at 8.40.38?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/321457iEF7197493B71F15E/image-size/large?v=v2&px=999 "Screenshot 2024-05-01 at 8.40.38?AM.png")

image 2

![Screenshot 2024-05-01 at 8.43.19?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/321458i44F2DCC250C33796/image-size/large?v=v2&px=999 "Screenshot 2024-05-01 at 8.43.19?AM.png")

image 3

comments: author: Allan Maxwell
body: I did not see this listed as a know issue, so I created the following support request: [ALIGNSP-24303](https://support.atlassian.com/requests/ALIGNSP-24303/)


Tags: post

rest-api
What do the "Fact Valid From" and "Fact Valid To" fields in Enterprise insights for Epics mean?
Asked by Mark Dodrill:

I am investigating how I can use Enterprise Insights to give me snapshots at a point of time of the status of Epics, Features, and Stories, using the "History" EI tables. I have the spreadsheet of the EI schema that I am using.

In those History tables, there are fields with names like:  
\* Epic Fact Valid From

\* Feature Fact Valid To

etc.

These fields are full date and time fields, but I am unable to find out what those fields mean, in terms of what data that it is conveying. At first glance, it looks like the "Fact Valid From" is storing the date/time stamp that something was updated in that work item (Epic/Feature/Story), which makes some sense. But then what does "Fact Valid To" mean?

In looking at actual data, I see two patterns:

1. The Fact Valid From value is exactly the same as the previous record's Fact Valid To value (for the same work item).

2. The last row for a given work item always has the Fact Valid To value set to the date: 12/31/9999.

I was thinking that I would write my SQL query something like this:

SELECT \*  
FROM  
\[current_dw\].\[Epic History\] AS EpicHistory  
WHERE  
EpicHistory.\[FK Epic ID\] = 123 AND  
EpicHistory.\[Epic Fact Valid From\] \< '2024-04-04 15:33:00'  
To get the full state of the Epic up to the given time.  
But now I'm not sure if that's correct, since I don't understand the usage of the Fact Valid To field.  
I would appreciate any assistance in understanding. My Google searches didn't yield anything.


Answers:
author: Allan Maxwell
body: The "valid from" and "valid to" fields work different from my expectations; you need to say greater than the Valid From AND less than the Valid To. Please note that in the example below, multiple records are returned for a single Epic id. This is because that Epic was edited multiple times in a single day ...the timestamp is slightly different for each record.

![Screenshot 2024-04-26 at 8.41.06?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/320814i902381BCE78EAC16/image-size/large?v=v2&px=999 "Screenshot 2024-04-26 at 8.41.06?AM.png")

I assume you would want the Epic as it appeared when the clock struck midnight that day. Thus your query becomes a bit more complicated. There are many ways to accomplish getting the Max record, but I believe the method below would be consider the "most" correct.

![Screenshot 2024-04-26 at 8.54.59?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/320816i4556D67BA146AE9C/image-size/large?v=v2&px=999 "Screenshot 2024-04-26 at 8.54.59?AM.png")

comments: author: Mark Dodrill
body: Thanks for that very helpful information and knowing I should check both fields.

The only corner case I can think of would be where the change comes in just before midnight, and the Valid From value is in one day, and the Valid To field is in the next day, but that case is probably not worth consideration.


Tags: cloud

enterprise-insights
Field management - custom field - is not syncing with Jira
Asked by Theodore Gill:

We have setup a new custom field (Epic Owner) - added it in Field management - mapped field values (single dropdown list) - however, when we update the field in Jira Align it does not sync to Jira.

We re-synced the configuration and ran Jira integration.


Answers:
author: Steve Sauser
body: [@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486)

It will be extremely difficult to bring you a resolution to your issue in the Community Space. It would be best for you to submit a Support Ticket (you can do this from within [Jira Align Help)](https://help.jiraalign.com/hc/en-us)

In the Quick Links Section you will see a "Contact Support" which will take you to the portal to submit your issue so that the Support Teams can help you, they will need more detailed information than above, but they will be able to resolve your issue with you.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320190i3A4BAEA5BD85D8AF/image-size/large?v=v2&px=999 "image.png")


Tags: cloud
Date Range in Advanced Planning
Asked by Tonya Glover:

What is **Date Range End Date** based on in Advanced Planning? We are trying to use this to segment views in our advanced roadmap so that we can use it in our quarterly cycle planning meetings but when we filter by End Date, its unclear which date field it is referencing to filter issues out.


Answers:
author: Nicolas Grossi
body: [@Tonya Glover](/t5/user/viewprofilepage/user-id/5235633) You might take a look at this link: <https://community.atlassian.com/t5/Jira-questions/Display-Date-Range-in-ROADMAP-not-only-for-Epics-also-for-STORY/qaq-p/1266796>

Nicolas

comments: author: Tonya Glover
body: Thanks but I'm trying to understand which field end date equals...


Tags: advanced-roadmaps

cloud

portfolio-for-jira-cloud
How to add multi line text field in Plan view
Asked by yen_lan_lee:

Hi Expert,

I would like to add a Multi-line text field for Description field in the Roadmap Plan view. Can you please advise how I can do it? I can only find single line text custom field available now.

Thanks

Regards,

Yen Lan


Answers:
author: Crystelle S
body: <https://confluence.atlassian.com/jirasoftwareserver/configure-custom-fields-in-advanced-roadmaps-1044784162.html>

<https://support.atlassian.com/jira-software-cloud/docs/enable-custom-fields-used-in-advanced-roadmaps-in-jira/>

It appears that this is not supported in either version of this tool.