fisheye service start and stops windows server 2008 64bit
Asked by Kgomotso Lekubu:

hi there

any ideas how to solve these issue without reinstalling crucible?

here is my wrapper log file

STATUS \| wrapper \| 2013/02/14 08:31:32 \| --\> Wrapper Started as Service  
STATUS \| wrapper \| 2013/02/14 08:31:32 \| Launching a JVM...  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| JDK 1.5 detected, registering Java Service Wrapper MBean  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| Property "wrapper.mbean.name" not set. Using default : "wrapper:type=Java Service Wrapper Control"  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| WrapperStartStopApp: Unable to locate the class com.cenqua.fisheye.FishEyeCtl: java.lang.ClassNotFoundException: com.cenqua.fisheye.FishEyeCtl  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \|   
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| WrapperStartStopApp Usage:  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| java org.tanukisoftware.wrapper.WrapperStartStopApp {start_class} {start_arg_count} \[start_arguments\] {stop_class} {stop_wait} {stop_arg_count} \[stop_arguments\]  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \|   
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| Where:  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| start_class: The fully qualified class name to run to start the   
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| application.  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| start_arg_count: The number of arguments to be passed to the start class's   
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| main method.  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| stop_class: The fully qualified class name to run to stop the   
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| application.  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| stop_wait: When stopping, should the Wrapper wait for all threads to   
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| complete before exiting (true/false).  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| stop_arg_count: The number of arguments to be passed to the stop class's   
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| main method.  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| app_parameters: The parameters that would normally be passed to the  
INFO \| jvm 1 \| 2013/02/14 08:31:33 \| application.  
STATUS \| wrapper \| 2013/02/14 08:31:34 \| \<-- Wrapper Stopped  


Answers:
author: Felipe Kraemer
body: Hello,

Although the windows server is 64-bit, could you please make sure that the Java installation is 32-bit? This is stated in [our documentation](https://confluence.atlassian.com/display/FISHEYE/Running+FishEye+as+a+Windows+service).

Also, I'm not sure what is your FishEye instance version, but please note that JDK 1.5 (which is the one that was detected by the service wrapper) is not supported since FishEye 2.6.x. [Read more](https://confluence.atlassian.com/display/FISHEYE026/Supported+platforms). So, could you please make sure that you're using a supported 32-bit JDK version?

Cheers,  
Felipe Kraemer  
Atlassian Support

comments: author: Kgomotso Lekubu
body: i followed the instruction is still not working, these is the error i'm getting

--\> Wrapper Started as Service  
STATUS \| wrapper \| 2013/03/06 19:21:29 \| Launching a JVM...  
INFO \| jvm 1 \| 2013/03/06 19:21:29 \| Error: loading: C:\\Program Files (x86)\\Java\\jre7\\bin\\server\\jvm.dll  
ERROR \| wrapper \| 2013/03/06 19:21:29 \| JVM exited while loading the application.  
STATUS \| wrapper \| 2013/03/06 19:21:34 \| Launching a JVM...  
INFO \| jvm 2 \| 2013/03/06 19:21:34 \| Error: loading: C:\\Program Files (x86)\\Java\\jre7\\bin\\server\\jvm.dll  
ERROR \| wrapper \| 2013/03/06 19:21:34 \| JVM exited while loading the application.  
STATUS \| wrapper \| 2013/03/06 19:21:38 \| Launching a JVM...  
INFO \| jvm 3 \| 2013/03/06 19:21:38 \| Error: loading: C:\\Program Files (x86)\\Java\\jre7\\bin\\server\\jvm.dll  
ERROR \| wrapper \| 2013/03/06 19:21:38 \| JVM exited while loading the application.  
STATUS \| wrapper \| 2013/03/06 19:21:42 \| Launching a JVM...  
INFO \| jvm 4 \| 2013/03/06 19:21:42 \| Error: loading: C:\\Program Files (x86)\\Java\\jre7\\bin\\server\\jvm.dll  
ERROR \| wrapper \| 2013/03/06 19:21:42 \| JVM exited while loading the application.  
STATUS \| wrapper \| 2013/03/06 19:21:47 \| Launching a JVM...  
INFO \| jvm 5 \| 2013/03/06 19:21:47 \| Error: loading: C:\\Program Files (x86)\\Java\\jre7\\bin\\server\\jvm.dll  
ERROR \| wrapper \| 2013/03/06 19:21:47 \| JVM exited while loading the application.  
FATAL \| wrapper \| 2013/03/06 19:21:47 \| There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up.  
FATAL \| wrapper \| 2013/03/06 19:21:47 \| There may be a configuration problem: please check the logs.  
STATUS \| wrapper \| 2013/03/06 19:21:47 \| \<-- Wrapper Stopped