youngmon/atlassian-qna huggingface dataset:
Jira Product Discovery Automation - Transition & Checkbox
Asked by Claire Prosser:

Hi,

I'm looking to find a way to do the following automation in JPD:

When an issue is transitioned from X to Y in workflow

Then tick the check box for Z field

so for example

When an issue is transitioned from 'Discovery' to 'Impact' in workflow

Then tick the check box for 'Ready for Triage' field

The 'Ready for Triage' field is a custom checkbox field that I've created. Is this automation possible?

Thanks! :)


Answers:
author: joachim ramberg
body: Yes, it's possible with an automation. Use the Edit field action and write something like the example code below to set the checkbox to true.

You can use this url to find the id of your custom field: https://\<your-domain\>.atlassian.net/rest/api/3/field

{  
"fields": {  
"customfield_10324" : 1  
}  
}

comments: author: Claire Prosser
body: Hi Joachim

Thanks so much for your solution - it worked perfectly! ?


Tags: cloud

jira

jira-cloud
Requirement Capturing Forms
Asked by ariff.rizal:

Has anyone tried or found the steps to integrate with other forms to capture the requirement to then pass into JIRA Product Discovery?

I'm trying to see if I can use a Microsoft Form to gather the requirements and go through a approval process to filter the requirements going into JPD.


Answers:
author: Nick H
body: Hi [@ariff.rizal](/t5/user/viewprofilepage/user-id/5549917) ,

JPD does not have an integration with Microsoft Form at this time. Not sure if this recent article would be of any help, especially since it's related to JPD and not Microsoft Form:

[\[How-to\] Creating an idea intake process with JPD and JSM](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/How-to-Creating-an-idea-intake-process-with-JPD-and-JSM/ba-p/2777882)

Realistically I think it would only be possible if Microsoft Form could somehow send a request to Jira/JSM to create an issue, then an [automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) clones the issue and creates a JPD idea.
How do I clear a rating field?
Asked by PATRICIA MURPHY:

I was showing someone how to select an "Effort" Value and now I cannot clear the value, the lowest I can select is one dot and I want it to be no dots.


Answers:
author: duncan_crowell
body: If you click on the 1 dot again it will clear it :)

comments: author: PATRICIA MURPHY
body: Thank you!


author: PATRICIA MURPHY
body: This was a "DUH" moment on my part.
JPD - Column View - Can I use it by quarters?
Asked by Simon Rimbert:

At my company we often use quarters rather than dates. But, I'm noticing that in the Column View (which is great to display all tickets associated to this or that), I can't use quarters because they only exists as Project start + Project target.

Does that mean there's no time-bound field that is unique (like 2024 Q1, 2024 Q2, etc) instead of start date + target date? It would be super helpful, or am I missing something?

For instance, if I want a view for all my teams (columns) per quarter (rows), is this possible at all?

Thanks!


Answers:
author: Amanda Barber
body: I think your best bet is a custom field to group by with fields as you have mentioned (2024 Q1, 2024 Q2...). There is a feature request for custom fiscal years, but it's not on the roadmap yet. You can see information about that ticket (and additional threads) here: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Re-Need-the-ability-to-make-quarters-aligned-to-company/qaq-p/2588695/comment-id/1357#M1357>

comments: author: Simon Rimbert
body: Hi [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) thanks a lot. That's what I was using at first but then it means I can't use the Timeline View at all, does it? Unless I use 3 fields:

- Project start + Project target (for timeline view)

- Custom Quarter field (for columns view)

this would create risk of having inconsistencies, though :(

Unless there's a solution I'm not seeing?


author: Amanda Barber
body: Do you use Atlas to sync the project start/end dates? I could see that as a way to prevent some inconsistencies (and reduce duplicating the information in 2 places.)


author: Simon Rimbert
body: Hi [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) I'm not sure I'm following - Atlas-sian? you mean? And would that let me use both the timeline view and the column view?


author: Amanda Barber
body: <https://www.atlassian.com/software/atlas> - if you weren't already using Atlas, then it's changing a bit and you can join an Early Access Program to start using Global Experiences and Atlassian Home in the Admin Hub.


Tags: column

column-view

view
JPD - Timeline view - cards not showing next to each other (empty space)
Asked by Simon Rimbert:

Hello,

Does anyone know how I can get my cards to show next to each other? Am I missing a setting? Why are the Q4 ones showing at the top and the Q3 ones showing below?

Thanks!

![Screenshot 2024-07-22 at 11.30.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/336965iEB8C548153AAE410/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 at 11.30.49.png")


Answers:
author: Addison Killebrew
body: Running into the same issue and would like a way to collapse these into one row. All the marketing timelines show this functionality.


author: Hermance NDounga
body: Hello,

Jira Product Discovery simply display one idea by line in the timeline view. You can move them manually next to each other.

comments: author: Simon Rimbert
body: Hi [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) nice to e-meet you (I saw you in the webinars, trainings) ?.

I've tried move them up so that they line up and upon closing the page and opening it again (or other people looking at the view), it sorts it back to the bad way. And for BIG roadmaps, it makes a giant list that's not easy for review.

Tanguy said [here](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Timeline-view-doesn-t-like-side-by-side-tickets/qaq-p/2695392) that you're working on a fix for this?

Thanks!!


author: Mart Postma
body: Hi Simon,

That is because there is no sort applied on your timeline view.

Simply add a sort on the **start date** field and it will restructure chronologically.

Hope that works!

comments: author: Simon Rimbert
body: Hi [@Mart Postma](/t5/user/viewprofilepage/user-id/5313648) , thanks but it looks like that's not it. I just added a sort (Project, a text field) and nothing's changed..

![Screenshot 2024-07-22 at 14.16.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/337024iF51744FF4AD23247/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 at 14.16.26.png")


author: Mart Postma
body: Hi [@Simon Rimbert](/t5/user/viewprofilepage/user-id/388862) - your selected field on the sort option should be of the Date type (not a text field).

Could you please try that and otherwise send a screenshot with your sort settings?  

It should look like this:

![2024-07-22_15-32-21.png](https://community.atlassian.com/t5/image/serverpage/image-id/337037iB6451E92E8C73B1C/image-size/large?v=v2&px=999 "2024-07-22_15-32-21.png")


author: Simon Rimbert
body: [@Mart Postma](/t5/user/viewprofilepage/user-id/5313648) I just did but now it does the other way around ??

![Screenshot 2024-07-22 at 15.39.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/337038i7314FFDF53C6C284/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 at 15.39.48.png")

PS: I'm also following this issue:

<https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Timeline-view-doesn-t-like-side-by-side-tickets/qaq-p/2695392>


Tags: timeline

timeline-view

view
Can I add the JIRA Team field to JPD?
Asked by Hadas Virtzberg:

Hi friends!

We work with the Team field in JIRA and want to work with him in the JPD.

Is it possible?


Answers:
author: Hans Polder
body: [@Hadas Virtzberg](/t5/user/viewprofilepage/user-id/5082747) ,

Welcome to the community!

It doesn't seem like it, if I test it myself and look at the documentation @ <https://support.atlassian.com/jira-product-discovery/docs/jira-product-discovery-fields-reference/>.

While you can add (new) custom fields, it doesn't seem like you can use this system field. You could/should use the 'Give feedback' option on the left side in JPD to alert them of this wish! :)


Tags: jira-software
How do I remove the color code for ideas in project discovery?
Asked by Adelyn Zamora:

Most, but not all, ideas have a color bar to the left of the idea in all of the standard views. I see colors are driven by certain fields like roadmap. How can I control these codes? It is not consistent for every idea.


Answers:
author: Bill Sheboy
body: Hi [@Adelyn Zamora](/t5/user/viewprofilepage/user-id/4424025) -- Welcome to the Atlassian Community!

The project admins for a JPD project can modify the custom fields, including any colors which appear for different values. As a result, multiple different colors can show for each idea / row in a view / list.

To learn which fields are currently showing the colors, hover over the color to see the custom field and its value.

To change the colors, edit a custom field, select a color, and decide if you want it marked by selecting the option: "Highlight rows and cards with this color".

Kind regards,  
Bill

comments: author: Adelyn Zamora
body: Thanks for your help [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) !


Tags: cloud

jira

jira-cloud

jira-product-discovery
How to transform a Project Field into a Global Field?
Asked by Simone Longoni:

Ciao!

I would like to start a new Jira Product Discovery project reusing many of the things I did for an existing one: views, statuses, fields.

The many fields I defined 1 year ago as project fields now should be made global, so that I can reuse them also in the new project.

I couldn't find any way to achieve it?  
(For the bigger need - reusing views, statuses, and fields - a clone of the project would event work better).

Is there any suggestion?

Grazie,  
Simone


Answers:
author: Tanguy Crusson
body: [@Simone Longoni](/t5/user/viewprofilepage/user-id/4721502) [@Thierry BLOCH](/t5/user/viewprofilepage/user-id/4771334) Funny you should ask: just this morning we had a design review about a tool to help you in that transition. We haven't started building it yet.

Today you'll need to create and configure the new field, then update ideas that use this field to have the right value - which you can do via automation, or using bulk edit from a list view (select many ideas \> apply a field value in the list \> it applies the value to all ideas)

comments: author: Thierry BLOCH
body: \> or using bulk edit from a list view (select many ideas \> apply a field value in the list \> it applies the value to all ideas

i didn't know that! Thanks Tanguy


author: Tanguy Crusson
body: It's hard to make this one discoverable! We've tried a few different ways.

So in your case, I'd recommend to :

* create a list view
* add the global field to that view
* group by the project field
* and then in a few clicks you can set the field value for all ideas.


author: Thierry BLOCH
body: Hello

what i did :

1. rename old field myfield_old

2. create a new one myfield

3 copy data with automation myfield_old =\> myfield

4 delete myfield_old


Tags: clone

custom-field

field-configuration

project
OpsGenie deletes current week's schedule while updating the on-call schedule for following week
Asked by aenila:

Ops Genie is deleting current week's schedule while updating the schedule for following week.

I have a 5 member team that works 24x7, when I'm trying to update the on-call schedule for for a specific team member for the coming week I notice that Ops Genie is deleting the schedule for the current week


Answers:
author: Egor
body: Hey!   
Thanks for reaching out to Atlassian Community!   

There were some issues from our side that were affecting Opsgenie's UI.   

May I ask you please to check if the issue still persists?   

I'm looking forward to hearing back from you.  

Best Regards,  
Egor
Does SMS notification support Vietnam number in Free plan?
Asked by Yen:

As I saw in pricing, Opsgenie supports to 100 international SMS in Free plan but cannot verify my Vietnam phone number. The verification code never reach to my phone.   
May someone help to confirm?  


Answers:
author: Lashly
body: You should try out another phone number and see if it works for you. Using a [temporary phone number](https://anonymsms.com/) could be a solution actually. There are many options available to choose from the various country codes

comments: author: Mona Singh
body: Thank you, Lashly. Just to let you know, SMS notifications are supported for Vietnam numbers both during and after the trial period in Opsgenie. You can find more details [here](https://support.atlassian.com/opsgenie/docs/supported-countries-for-sending-sms-and-voice-calls/#List-of-countries-that-voice-notifications-are-supported-only-after-the-end-of-the-trial-period).  

So, using it as a contact method for SMS notifications shouldn't be an issue. However, if there's still an issue, we could investigate further. Please raise a support ticket [here](https://support.atlassian.com/) and we'll take it up from there.   

Thanks!


author: Mona Singh
body: Hi Yen,  

This is Mona here, happy to help :)  

As I understand, you're not receiving a verification code for your device registered as a Vietnam number, right? Please let me know if my understanding is correct.  

Your understanding is correct. SMS notifications are supported for Vietnam numbers both during and after the trial period. You can find more details [here](https://support.atlassian.com/opsgenie/docs/supported-countries-for-sending-sms-and-voice-calls/#List-of-countries-that-voice-notifications-are-supported-only-after-the-end-of-the-trial-period).

In order to check this further, would you mind creating a ticket with us [here.](https://support.atlassian.com/)  
Please share your mobile number with us on the ticket and we'll have this investigated with our service provider to resolve the verification issue for you :)  

Regards,  
Mona
Opsgenie new purchase
Asked by ?????:

Now that JSM and Opsgenie have been integrated, until when can I purchase Opsgenie as a new standalone application?


Answers:
author: Skyler Ataide
body: Currently, customers have the flexibility to acquire Opsgenie as a standalone product and can choose to integrate it with Jira Service Management or maintain it independently. A deadline for purchasing Opsgenie standalone has not been established at this time.


Tags: jira-cloud

jira-service-management
Linking 2 OpsGenie Alerts together
Asked by David Hoffman:

If I have two OpsGenie alerts that are related, is there any way to link them together in the same way JIRA has Causes and Is Caused By?


Answers:
author: Elelta D
body: Hello there David

If you ultimate aim is to decrease the number of alerts coming in for the same issue then using the de-duplication feature may be the solution. If the alias of an incoming alert matches that of an existing one, Opsgenie increases the count of the existing alert instead of creating a new alert.

That said, you mentioned the Jira relationship causes/is caused by, which suggests you might be looking to understand see a relation between alerts coming from different sources but affect each other, is that the case?

I am keen to understand your goal so that I can advise further.


Tags: cloud

opsgenie-cloud
Problem creating a rule to create an alert in Opsgenie
Asked by Fco_ Javier Blanco Gonz?lez:

Hi,

When creating an alert in opsgenie with a Grafana integration that must meet the matching criteria of two tags, the alert is not generated for me. If I just leave a label, if it is created. How can I manage more than one tag since I need it to create the alert with different priority types?

Thanks in advance.


Answers:
author: Rafael Meira
body: [@Fco_ Javier Blanco Gonz?lez](/t5/user/viewprofilepage/user-id/5344620)   

I understand that you would like to set a custom priority for Grafana alerts.

Could you please confirm the value that you have added to the priority field in Grafana integration? You could check this from Grafana integration --\> Advanced,

Could you check if the variable priority is added there and test it once again?  

<br />

Best,  
Rafa
Oncall person's log shows [No rule], and another person's notification runs fine
Asked by Haseeb Khan:

I see both the users in the same team, but seems like user 1 is not getting notifications. Why is the "New alert" rule not being applied?

![Screenshot 2024-06-07 at 2.48.43 PM.png](/t5/image/serverpage/image-id/328690iC8669B2889FC5497/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 at 2.48.43 PM.png")


Answers:
author: Tejaswi G
body: Hi [@Haseeb Khan](/t5/user/viewprofilepage/user-id/5491244),

This is Tejaswi form the Opsgenie support team and happy to help.

From the shared screenshot, The user1 one is added as responder to the alert, But the user does not have any active notifications or the notification rules don't match the alert to send the create alert notification of the user.

I recommend you go to settings - \>users -\> user1 -\> notification -\> and the users have configured the notification rules correctly for the "New alert" section of the notification rules.

If you have any further queries or concerns with respect to this. Please feel free to log a ticket at <https://support.atlassian.com/contact> and we are happy to look into it further.

Kind Regards,

Tejaswi

comments: author: Haseeb Khan
body: Thanks Tejaswi! I added the notification method


Tags: cloud

opsgenie-cloud
No option to add all on call users in a schedule
Asked by Arti Bagewadi:

Hi Team,

There is no option to send alerts to all the users in the schedule. Only option available is next user on call in schedule.

We wanted to send alerts to all the users in schedule if the on call person does not acknowledge the alert.

Can we have this feature please?

or can you share any workaround to achieve this?


Answers:
author: Arti Bagewadi
body: Hi Team,  
I know about the whole team, but here I do not want to escalate to whole team, i just want all the users in particular schedule to be escalated. Is that possible?

comments: author: YY Brother
body: all the users in particular schedule ==\> means on-call users? I think it's the default functionality to notify the on-call users defined in the schedule.


author: Arti Bagewadi
body: Our schedule is weekly schedule so it won't notify all users in schedule, it will only notify the person who is on call that particular week. But if due to certain reasons that particular person does not acknowledge alert we wanted to send alerts to all on call users in that particular schedule and not the whole team.

As we are distributed team across geographies, we don't want to wake a person in the middle of the night.

Hence the ask if we can somehow route the alerts to all the users only in that particular time zone schedule which we have already set.


author: YY Brother
body: Hi [@Arti Bagewadi](/t5/user/viewprofilepage/user-id/5270780)

Welcome to our Community.

As far as I know, from the Team entry, I can customize an escalation:

when 15 min passed from the alert creation and no acknowlege (no person to look into), then escalate to the whole team.

Hope it helps.

Thanks,

YY?


Tags: cloud

opsgenie-cloud
Stop deduplication
Asked by Thibault Ajon:

hello,   
i'm using opsgenie integrated with grafana and i want to stop the de-duplication.   

i'm using multidimensional alerts on grafana (1 alert for several metric) and i want to see on opsgenie each diff?rent value which triggered.   

In my integration my field alias is {{alias}}.  

<br />


Answers:
author: Egor
body: Hey Thibault,   
Thanks for reaching out to Atlassian Community!  

To stop the de-duplication of alerts in Opsgenie when using Grafana's multidimensional alerts, you'll need to ensure that each unique alert instance has a distinct alias. Opsgenie uses the alias field to determine if an alert is a duplicate, so making sure this field is unique for each alert will prevent de-duplication.

1. **Modify the Alias Field**:

?Ensure that the alias field in your Opsgenie integration includes unique identifiers for each alert. You can use Grafana's templating system to include different metric values or tags in the alias.

2. **Update Grafana Alert Configuration**:

?In your Grafana alert rule, modify the alias field to include unique identifiers for each triggered alert.  

<br />

By doing this, each alert instance will have a distinct alias, preventing Opsgenie from treating them as duplicates.

Best Regards,  
Egor
Mail Submit Permission error
Asked by Tony Rogers:

When I am trying to set up a new email integration i am getting an error when trying to send alerts to Opsgenie. Im receiving the error:

Client does not have permission to submit to this server. The server response was: 4.7.1 \<Integration address\>: Relay access denied

Does anyone have any experience with this issue? Id be very grateful for some guidance! Many thanks!


Answers:
author: Shashwat Khare
body: Hello [@Tony Rogers](/t5/user/viewprofilepage/user-id/5513628) ,  

This is Shashwat from Opsgenie support and here to help! :)   

This error looks like it's an issue on the Microsoft 365 side when sending an email to an external address.  

Here's a document link I found that helped resolve this issue previously:  
<https://learn.microsoft.com/en-us/exchange/troubleshoot/email-delivery/ndr/relay-access-denied-smtp>  

Could you please try the resolution steps to see if it fixes the issue on your end?  

Best,  
Shashwat
Unable to add notification rule in opsgenie
Asked by Kunal Killekar:

Hello all. I'm trying to create notification rules in Opsgenie, but I can't seem to find any options to add them.


Answers:
author: Russell Chee
body: Hey Kunal,

Thanks for reaching out to the community, I hope you are well.

Just to confirm, are you trying to add notification rules so that you can be notified of when alerts are created?

If so, you'll need to visit **Settings \> Notifications**and from there you should be able to make adjustments to the notification rule.

You can find out more about this [here](https://support.atlassian.com/opsgenie/docs/create-and-manage-notification-preferences/) in our documentation. Keep in mind that if you are on the Free or Essential plan custom notification rules are not available and you are only able to configure one rule per event. I hope this helps, let us know if you need any more assistance!

Russell