youngmon/atlassian-qna huggingface dataset:
Can i transfer my fisheye license ?
Asked by CBSY_PLC:

Can i transfer my fisheye license to a different server, wherein

-\> there is only **one**active fisheye server(licensed)

-\> the new server has a different ID (old server ID was used to generate the license in the first place)


Answers:
author: Andy Heinzer
body: Yes you can transfer your license to a different installation. You can just apply your existing license to this new server. Steps on how to do this are in [Updating your FishEye license](https://confluence.atlassian.com/fisheye/updating-your-fisheye-license-425463950.html).

The Server IDs do not need to match up to be able to use this key elsewhere. That Server ID is only needed when you first creating a license key. Since it sounds like you already have a key available to you on <https://my.atlassian.com> you can just use that key on the new server.

Technically I believe the license agreement states something along the lines that you are only permitted to use this key on one installation at a time, however for the sake of migrations, you should be fine here.

If the old installation is going to be shutdown and not used, then you should nothing else to do. However if you still intend to use the old installation (and the new one at the same time) then you might need to obtain another license key. If this is just temporary, I'd recommend creating an evaluation key, which would last 30 days before expiring. If you need to use this for a longer period, you might need to purchase an additional license.

comments: author: CBSY_PLC
body: Thanks for clarifying :)
Unable to push/pull with Sourcetree
Asked by Tobias Blomberg:

Hi,

I work with Sourcetree to do access and update repositories in Bitbucket. I usually dont have any problems pushing or pulling changes but now I suddenly get the error message saing authentication failed:

```
git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks push -v --tags origin support-1:support-1
remote: Bitbucket Cloud recently stopped supporting account passwords for Git authentication.
remote: See our community post for more details: https://atlassian.community/t5/x/x/ba-p/1948231
remote: App passwords are recommended for most use cases and can be created in your Personal settings:
remote: https://bitbucket.org/account/settings/app-passwords/
fatal: Authentication failed for 'https://bitbucket.org/rivta-domains/riv.clinicalprocess.healthcond.basic.git/'
```

I have tried reseting my app password and followed the instructions here <https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968> without any luck. I have also re-installed Sourcetree but nothing seems to work. Other people I work along side with have the same issue trying to work in our repositories.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Tobias Blomberg](/t5/user/viewprofilepage/user-id/4539538)

Did you try the recommended article? <https://community.atlassian.com/t5/Bitbucket-articles/Announcement-Bitbucket-Cloud-account-password-usage-for-Git-over/ba-p/1948231>

comments: author: Tobias Blomberg
body: Yes, I did. And it has worked fine with the app password until now.


author: Alex Koxaras _Relational_
body: Did you create a password on bitbucket?


author: Tobias Blomberg
body: Yes.


author: Alex Koxaras _Relational_
body: And did you also do this?
> Go to c:\\users\\\<your user ID\>\\AppData\\Local\\Atlassian\\Sourcetree and rename/delete the passwd file (after Steps 1-6).


author: Tobias Blomberg
body: Yes, I did!


Tags: bitbucket

bitbucket-cloud

cloud
What version of Git does SourceTree for Windows version 3.4.1 have installed with it?
Asked by Daniel Miladinovich:

Hello,

I need to know what version of Git does SourceTree for Windows **version 3.4.1** have? Also does anyone know how one can determine the Git version if they have SourceTree downloaded?

Thank you in advance,

Dan


Answers:
author: Peter Van de Voorde
body: Hey Daniel,  

according to the SourceTree documentation you should be able to find out the embedded git version on the git settings page.  

Take a look at this article for some screenshots: <https://confluence.atlassian.com/sourcetreekb/using-embedded-git-or-system-git-in-sourcetree-785323587.html>  

Cheers,  
Peter

comments: author: Daniel Miladinovich
body: super helpful! I didnt know we can have SourceTree use the system Git. Great!


Tags: git
Sourcetree3.4.9?windows????????
Asked by kishimotooo:

Sourcetree??????3.4.9?windows?

???

??????????????????Sourcetree????

???????????????????????????????????????????????????????

??????????????????????????Sourcetree?????????????????

![_??.png](/t5/image/serverpage/image-id/218140iB3027EBCF2954614/image-size/large?v=v2&px=999 "_??.png")

?????????????????????????????????????????

???????????????????

?????????????


Answers:
author: Rick Li
body: ????????????????????????  

<br />

??community???????????????

* [Sourcetree Crashes when Cloning a Repository](https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-Crashes-when-Cloning-a-Repository/qaq-p/1750018)  

????Sourcetree3.4.9?windows?????????????????????(3.4.4)??????????????????  

* ???????? 3.4.9
* ?c:\\Users\\USERNAME\\AppData\\Local\\Atlassian ??????????????????
* ?????? 3.4.4  

???????community????????????????  

??????????
Initial setup cannot see remote repostories; GitHub desktop OK
Asked by Mark Modig:

Trying to set up Sourcetree to pick up company repositories. If I log in to Github Desktop, they show up fine.   

I tried setting up an account in Sourcetree, but does not seem to work. Try with Github.com- try both HTTPS and SSH. If I try with OAuth authentication, I get a new tab on my browser that is blank, and seems to succeed in Sourcetree, but no repositories are listed.  
If I try basic, and refresh password, I enter password and I get authentication failed  
Failed to check login for user \[xxxx\]  
Requires authentication  

But I know password is correct because it works fine in GithubDesktop. I'd rather use Sourcetree because I have some experience using it and I like it.  

What am I missing?


Answers:
author: Mark Modig
body: Update:  
On a new tab: I click Remote subtab- get Remote Repositories pane.   
My account is listed with a Red X. Right click on it gives Edit Account... tooltip. Click on it.  
Pops up "Edit Hosting Account":  
Host  
Hosting Service: GitHub  
Host URL: <https://github.com/>  
Preferred Protocol: HTTPS  
Credentials  
Authentication: OAuth  
Username: XXX  
Refresh OAuth Token  

Click that, and get a new blank tab in browser.  
Underneath Credentials section says:Authentication OK with a green check.  
Click OK.  

Back to Remote Repositories screen.  
No repositories listed. If I click refresh, account on left side gets Red X.  
Mouse over avatar in account list on left returns:  
Tooltip with:  
Unable to read repositories for the user from the remote host  
Failed to list repositories for user \[xxx\]  
Validation failed.  

I can go through the whole OAuth rigamarole and the red X goes away- until I click on Refresh again.  

As I said, I can login to GitHub Desktop just fine- it sees the remote repositories. But Sourcetree can't seem to hook up. What am I missing?  

<br />

<br />


Tags: account
authentication failed while I am adding my bitbucket account
Asked by Mohamed Abul Fayasudeen M:

I installed sourcetree app while adding the bitbucket account it show authentication failed. how can i solve this?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Mohamed Abul Fayasudeen M](/t5/user/viewprofilepage/user-id/5040964) and welcome

Did you follow these steps?

<https://confluence.atlassian.com/get-started-with-sourcetree/install-sourcetree-847359094.html>

<https://confluence.atlassian.com/get-started-with-sourcetree/connect-your-bitbucket-or-github-account-847359096.html>

comments: author: Mohamed Abul Fayasudeen M
body: yeah! when i add account, it show invalid client id. the integration is misconfigured. contact the vendor for assistance


Tags: bitbucket

bitbucket-cloud

cloud
Git Remote Repository and Local repository
Asked by Showrov Islam:

Whenever I try to create a local repository and upload it to github by creating a remote repo it gives an error ![Screenshot 2022-09-27 at 5.55.55 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/217947i13B0F7939D977026/image-size/large?v=v2&px=999 "Screenshot 2022-09-27 at 5.55.55 PM.png")![Screenshot 2022-09-27 at 5.56.09 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/217948i37D9ADFE4054D3BF/image-size/large?v=v2&px=999 "Screenshot 2022-09-27 at 5.56.09 PM.png")


Answers:
author: Lo?c
body: Hello,

I encounter the same error (and my colleagues too). I am working on MacOs Monterey 12.6.

To summarize, the error appears when I try to create a new remote repository or when I try to list the remote repositories. You can find the Error contents in the screenshot below:

![error-remote-repositories.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/218432iAAB73BF83A8574F2/image-size/large?v=v2&px=999 "error-remote-repositories.jpg")

I tried to disconnect my account and reconnect it after and I try also to delete the application and download the latest version from the site. The both attempts did not fix the problem :-/

I contacted the Bitbucket Support Team but they can't help me because it is an issue related to the application Sourcetree.

**So, maybe someone from the Support Team of Sourcetree can help us?**

*Thanks for your help,*   
*Lo?c*
Renaming tabs in SourceTree 3.1
Asked by Thomas Hudson:

I'm using SourceTree 3.1.2. When you clone a repo in SourceTree you can set a Name for it, which shows up in the tab -- but I have a couple repos that just have the default name in them and I'd like to rename them to something more descriptive -- but I can't find any way to do this. Right-clicking on the tab only gives "Close" options.

Is there a way to rename a tab?


Answers:
author: Thomas Hudson
body: OK, I updated to 3.4.9 and am able to rename in the "Local Repositories" UI. Nice.


Tags: tab
Pull code using souretree error report
Asked by xuanmw:

When I use the sourcetree to pull code today, it always has an error.

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks fetch --no-tags origin  
fatal: unable to look up (there is my gitLab ) (port 9418) ()


Answers:
author: Erez Maadani
body: This usually happens when your remote url is not configured correctly.

Use \`git remote -v\` to check your remote url.
Couldn't read staging user ID & Repository: [] does not exist
Asked by Francis V Bishop:

Problems with source tree crashing - and not allowing a commit


Answers:
author: Francis V Bishop
body: 01 Removing all the user accounts from Sourcetree  
-\> Tools -\> Options -\> Authentication.

<br />

02 Remove the SSH Keys / Sourcetree permission from Bitbucket account.  
-\> Manage Account-\> Security

Needed this bit of info since my account indicates it is a Managed Account

<br />

03 Uninstall Sourcetree using the Windows Uninstall program.

04 Delete the folders/files below before proceeding to the next step:  
C:\\Users\\\<UserName\>\\AppData\\Local and delete all Sourcetree folders and files (if any)  
C:\\Users\\\<UserName\>\\AppData\\Local\\Atlassian and delete all Sourcetree folders and files (if any)  
C:\\Users\\\<UserName\>\\AppData\\Roaming\\Atlassian and delete all Sourcetree folders and files (if any)  
C:\\Users\\\<UserName\>\\AppData\\Local\\SourceTree-Settings and delete all Sourcetree folders and files (if any)  
This last step was handle by the first Delete step

<br />

05 Download Sourcetree for Windows and installing it.

06 Now add the user account and clone the repositories.

<br />

Reset by adding a new app password and switching from oauth to basic authentication in source tree

Tested by Cloning a Repository  
Making a suberficial change to a text file  
Then Commiting that change

When Launching SOurce tree I still see the red exclamation on the Remote  
but I believe this has to do with the server needing to be registered

so a slightly different issue


author: Francis V Bishop
body: Log file shows

ERROR \[2022-09-14 11:42:16,810\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist

ERROR \[2022-09-14 11:42:16,967\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist

ERROR \[2022-09-14 11:53:42,335\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist

ERROR \[2022-09-14 11:53:42,393\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist

ERROR \[2022-09-14 12:00:03,639\] \[1\] \[Sourcetree.Installer.Squirrel.Utils.UpdateHelper\] \[Log\] - Couldn't read staging user ID

ERROR \[2022-09-14 12:00:03,646\] \[1\] \[Sourcetree.Installer.Squirrel.Utils.UpdateHelper\] \[Log\] - Couldn't read staging user ID

ERROR \[2022-09-14 12:02:45,677\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist

ERROR \[2022-09-14 12:02:45,725\] \[1\] \[SourceTree.Model.Repository\] \[Log\] - Repository: \[\] does not exist


Tags: bitbucket
Sourcetree authentication issues even with GitHub personal access token
Asked by katarinablind:

I added my GitHub personal access token to SourceTree. When I try to push an update, I get asked for my Gitbucket password but even after I enter it correctly, the pw window keeps popping up and I can never actually push anything.

I'm using Sourcetree Version 4.0.2 on Mac


Answers:
author: katarinablind
body: Figured it out --- it was such a basic mistake but might help someone else. I had to create a new app password for SourceTree in my Atlassian account and use that.


Tags: bitbucket

bitbucket-cloud

cloud
Error received when cloning a repo thru source tree
Asked by curtis moorehouse:

When using source tree version 3.4.9 receive error when cloning a repository.

Source tree 3.4.9 error when cloning a repository error: fatal: Unable to get to local issuer certificate access : SSL certificate problem

We are using HTTPS to clone

If using Source tree version 3.4.3 we do not have any issue cloning the repositories.


Answers:
author: Ben
body: Hey Curtis,

I figured I would reach out as I can see that you have not received a response from our Community as of yet.

The issue you are experiencing is GIT related and does not specifically relate to Sourcetree, I have found an article that may be of use to you:  
<https://stackoverflow.com/questions/23885449/unable-to-resolve-unable-to-get-local-issuer-certificate-using-git-on-windows>

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket

bitbucket-cloud

cloud
Export to PDF gives only 1 page.
Asked by sandeep.singh:

Hello Team,

I am downloading the confluence page in PDF and trying to share it with broader teams (outside our n/w). The downloaded pdf is limited to 1st page whereas the document created is of \> 7 pages.


Answers:
author: Kristian Klima
body: [@sandeep.singh](/t5/user/viewprofilepage/user-id/5567199)

There are two ways to export pages from Confluence. When you're looking at a specific page and select Export to PDF, only one page will be downloaded.

To export multiple pages, or the entire space, you have to go to Space Settings \> Look and feel \> PDF export


author: Rebekka Heilmann _viadee_
body: Hi [@sandeep.singh](/t5/user/viewprofilepage/user-id/5567199) and welcome to the Community,

what Template are you using for the Export?

It might be that someone created a Template (space or site wide) that for whatever reason restricts the export to the first page.  
With the standard Export that shouldn't happen.


author: Dan Breyen
body: Hi [@sandeep.singh](/t5/user/viewprofilepage/user-id/5567199) welcome to the community. I'm not experiencing that behavior on my instance. Have you tried different browsers, removing browser cache files, or another workstation?

Do other users experience the same behavior?

I looked on [Atlassian's Jira site](https://jira.atlassian.com/secure/Dashboard.jspa) and couldn't see anything related.

If you've tried those things, you could try opening a [Support Ticket](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) with Atlassian.

Hope that helps.

comments: author: sandeep.singh
body: Thanks [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) - Others are also facing the same issue with the page. It used to work fine prior migration to Atlassian Cloud.


Tags: cloud

confluence-cloud
How to get records of database by REST API?
Asked by Yadav, Rahul [X]:

I am using REST API to get the data stored in table on a page earlier I used this path   

wiki/rest/api/content/845089606?expand=body.storage

to fetch the data it worked fine   

Now we are using database to store the same data and I need to fetch the records of that database by REST API   

I am using OAuth 2.0 3LO for Authentication and applied all the scopes needed  

This are some classic scopes I used  
'read:confluence-space.summary',  
'read:confluence-props',  
'read:confluence-content.all',  
'read:database:confluence',  
'read:confluence-content.summary',  
'readonly:content.attachment:confluence',  
'read:confluence-user',  
'read:confluence-content.permission',  
'read:confluence-groups',  
'search:confluence',  
'offline_access',

And this are some granular scopes   

'read:content:confluence',  
'read:page:confluence',  
'read:attachment:confluence',  
'read:database:confluence',  
'offline_access',  

I also tried using this database path  
/wiki/api/v2/databases/{id}

with granular scopes faced 401 error on it.  
If it is accessible somehow will I get the records by using this path?


Answers:
author: marc -Collabello--Phase Locked-
body: Confluence databases are not (yet) accessible by API.

comments: author: Yadav, Rahul [X]
body: Thanks [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132) for the quick response  
Any idea till when databases will be available in REST API?


author: marc -Collabello--Phase Locked-
body: I believe there's no formal announcement by Atlassian.


author: Yadav, Rahul [X]
body: Thanks [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132) it helps.  


Tags: cloud

confluence-cloud

database

oauth2.0

rest-api

scope
Error with creating a new confluence space for existing project
Asked by Alisa Koshelieva:

Hey,

I'm trying to create a confluence space for an existing jira project and receive an error message as in the picture below. Any advice how to create a space for existing project?

I am trying to create a space from jira -\> Project Page -\> connect to confluence space -\> create a new

I am getting to the point below and receive "Connection failed" message. Nothing is wrong with my connection.

![?????? ?????? 2024-08-13 ? 10.59.59.png](/t5/image/serverpage/image-id/341467i4DD380F3DFE5EA77/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-13 ? 10.59.59.png")


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: Hi [@Alisa Koshelieva](/t5/user/viewprofilepage/user-id/5452493) , Welcome to the community!

Check if you have the permission to create an new space, eg. by trying directly from Confluence.

If it was working before you might want to contact your Jira/Confluence admin to verify if there were any changes in configuration.

(Maybe not relevant, but I can see that there is an ongoing incident: <https://status.atlassian.com/> )


Tags: cloud

confluence-cloud
start confluence have a problem that is need administrator?s help
Asked by zhaoxing:

Upgrade failed. Please consult the system logs for details. You will need to fix these problems, restore your database and confluence home directory to the pre upgrade state. Then retry the upgrade. Upgrade error message: org.springframework.dao.InvalidDataAccessResourceUsageException: could not extract ResultSet; SQL \[n/a\]; nested exception is org.hibernate.exception.SQLGrammarException: could not extract ResultSet


Answers:
author: Peter Van de Voorde
body: Hi [@zhaoxing](/t5/user/viewprofilepage/user-id/5567130) ,  

Welcome to the Atlassian Community.   

Sounds like you had an upgrade problem, I would recommend doing what the message says and look into the system logs for the details, fix them, and retry the upgrade.   

This error message doesn't really provide any insights into what happened. Your system log might give you more information.  

Cheers,  
Peter


Tags: confluence-server

server
Page content change tracking
Asked by Pradeep A:

Is there any way to see the changes of content in same page without comparing different versions?

used some versioning apps but not very useful. for eg scroll documents creates new version for entire page tree irrespective of whether the change is for only one page.


Answers:
author: Kristian Klima
body: Hi [@Pradeep A](/t5/user/viewprofilepage/user-id/5012848)

Scroll Documents is primarily designed to do Document versioning across space/scroll document rather than to track iteration changes.

You can review the changes by selecting View changes in the Edit mode:

![2024-08-13_11-03-11.png](https://community.atlassian.com/t5/image/serverpage/image-id/341468i91D08C5DE2D72B76/image-size/large?v=v2&px=999 "2024-08-13_11-03-11.png")

comments: author: Pradeep A
body: Thank you [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962)

once published the page view changes option will not be available. Looking for an option where we can see the old and new content in same page similar to track changes.


author: Kristian Klima
body: Well, there's the page history but I guess you try to avoid using that :)


Tags: cloud

confluence-cloud
Migration from page approval plugin to comala document management
Asked by Harshith Sirigi:

*** ** * ** ***

Hi,

I am working on a migration strategy to migrate the pages using the page approval plugin to the Comala document management.

So can you assist a automated approach to achieve this migration.


Answers:
author: Kristian Klima
body: Hi [@Harshith Sirigi](/t5/user/viewprofilepage/user-id/5505654)

I suggest that you contact Appfire (Comala) to advice you on the strategy, perhaps they know how to automate the migration.

If there's no automation/migration tool, I'd do the following.

1. Try to get as man pages to the same approval stage in your current app.
2. Get the report from your current workflow app indicating pages and their individual stages.
3. Remove the old app.
4. Install Comala app and create the desired workflow.
5. Initialize the workflow stage/status that's the most common.
6. Based on the report from your old app, apply the desired statuses to the remaining pages.

Don't forget to test this this in non-production environment (A small scale mockup space will do).


Tags: confluence-data-center

data-center