youngmon/atlassian-qna huggingface dataset:
Unable to login to Atlassian as part of Sourcetree install
Asked by Warren:

I already have access (in fact as an Admin) to Cloud Jira, Confluence and Bitbucket and have been using them for months and have had no problem logging in.

I now wanted to install Sourcetree, so downloaded the latest install (version 2.1.2.5) and ran it. As part of the install, it requires you to log in to your Atlassian account, which I thought would be easy, except I get the message below

![Picture0001.jpg](/t5/image/serverpage/image-id/4346iA478FFB57F32DE78/image-size/large?v=v2&px=999 "Picture0001.jpg")

Unfortunately the few minutes mentioned in the error message has stretched into hours since yesterday.

I've cleared the cache in my browser, I've tried staying logged in on MyAtlassian, I've tried rebooting the PC, but still get the same message.

Has anybody had / having a similar issue? Any ideas on how to resolve?

Thanks


Answers:
author: Ana Retamal
body: Hi Warren, there are other users experiencing this issue and we're following it in this [Community thread](https://community.atlassian.com/t5/SourceTree-questions/Installation-of-SourceTree-cannot-be-completed-because-of/qaq-p/621375#U621473).

Please keep an eye on it as we'll be commenting on that one.

Best regards,

Ana

comments: author: Daniel Marczisovszky [META-INF]
body: Dear [@Warren](/t5/user/viewprofilepage/user-id/26839) I'm Daniel from META-INF (Atlassian Platinum Partner in Hungary) We have a very interesting, urgent Atlassian event opportunity for you. We are looking for a Atlassian Community Champion for a keynote speech. Can you please contact me at daniel@meta-inf.hu or the main organizer, gergely.gurmai@meta-inf.hu? Thanks in advance!
My sourcetree dont works
Asked by Michael Schwarz:

Hello Together,

i have some problems with sourcetree.

I can not add new login informations.

And if i try to clone something, sourcetree dont know my Gitlab and can clone it.

I already installed it mutch times again and its not working

regards


Answers:
author: Ana Retamal
body: Hi Michael,

How are you trying to add your accounts? What type of accounts are them? And how are you trying to clone your Gitlab repository? Are you using the **New \> Clone** feature (see screenshot)? This should ask you for your credentials:

![Screen Shot 2017-08-09 at 16.28.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/4345i19FB053B5D7C5307/image-dimensions/288x207?v=v2 "Screen Shot 2017-08-09 at 16.28.47.png")

If you're still experiencing issues, please send us a screenshot and let us know which version Sourcetree and OS

Regards,

Ana
Error shell request failed on channel 0
Asked by Santiago Botero:

When I type this command in the sourcetree coomand line "ssh -T git@innersource.accenture.com"  
Enter passphrase for key '/c/Users/s.botero/.ssh/id_rsa':  
I have this error "shell request failed on channel 0"

I could not determine the cause of this error


Answers:
author: Ana Retamal
body: Hi Santiago, we need some more information to help you troubleshoot this issue:

* Which version of SourceTree and OS?
* Where are you trying to connect? Is it Bitbucket Server or any other different service?
* Do you get this error using the regular terminal? Or only in SourceTree?

Best regards,

Ana
Where can I find current info on the SourceTree EULA? Is it free for corporate use?
Asked by wjtucker:

No details. I think the question covers it.


Answers:
author: Ana Retamal
body: Hi William, SourceTree is completely free for any kind of user :) You can find our customer agreement at [Atlassian Customer Agreement](https://www.atlassian.com/legal/customer-agreement). Alternatively, if you have SourceTree already installed, you can see it at **About SourceTree \> Customer agreement.**

Let us know if you have any questions!

Best regards,

Ana

comments: author: wjtucker
body: Great. Thank you.


author: David Cook
body: Hi Ana,

As of build 2.4.8.0 the link you reference does not exist on the Windows build of SourceTree.

![about-sourcetree.png](https://community.atlassian.com/t5/image/serverpage/image-id/16376i3CA600416C1E4D91/image-size/large?v=v2&px=999 "about-sourcetree.png")

Where can I access exactly what is displayed upon install when the user clicks "I Agree"?

Thanks.


author: Ana Retamal
body: Hi David, that was not an intentional change. I've reported it to the developers.

If you want access to the EULA after the install, there's a copy of it in the installation folder, inside the extras\\licenses subfolder called EULA.pdf.

Hope that helps!

Ana  


author: David Cook
body: For reference, the complete path it is:

C:\\Users\\\[USERNAME\]\\AppData\\Local\\SourceTree\\app-2.4.8\\extras\\licenses\\EULA.pdf


Tags: eula
Push hangs if source tree is open for a long time
Asked by Jo?o Fi?za:

Hello,

When pushing using ssh source tree hangs in that operation if it was opened for a long time(1 day).

I always need to restart sourcetree to make it work.

Any solutions?

Thanks,

Joao


Answers:
author: Simon Lieschke
body: There looks to be a bug tracking this at <https://jira.atlassian.com/browse/SRCTREEWIN-7580>


author: Simon Lieschke
body: I've got exactly the same behaviour here; it's frustrating doing the daily restart dance :(


author: Tim Carney
body: I have the same problem. Pushing works from the command line.

I'm using SSH with a local GitLab CE server.
No Support Response on Existing Ticket Since April of 2016 - Escalation Request
Asked by Chad Gholson:

The below ticket hasn't had Atlassian support comment since April of 2016. Short of a fix, an update as to the status of this issue would be very much appreciated. I'm requesting that the ticket be escalated and an update be given.  
We have many users currently experiencing this problem if you need a test machine to reproduce. The ticket is as follows:  
<https://jira.atlassian.com/browse/SRCTREEWIN-4741>

Thank you


Answers:
author: Steven F Behnke
body: This is a community Q\&A forum, I doubt that you'll get the attention you're looking for here. Additionally, there's really no "escalation" for Feature Requests/Bug Reports, particularly on a free product.

You're probably better off raising a support case or a "Contact the CEOs" case.
Why are we being asked to update to 2.1.8, which appears to be a beta release?
Asked by Simon Stevenson:

We have had users get an update notification to 2.1.7 last week and 2.1.8 this week, both which seem to be beta builds and have caused showstopper issues.

Why are we getting update notifications for beta builds, and how do we turn it off?

Note when I went to the website I was given 2.1.2.5 which has been fine.


Answers:
author: Karl Beaver
body: Our Windows users were also prompted to update to 2.1.8, which appears to have major bugs. No http option available (if this is by design, I haven't seen it mentioned anywhere), fails when attempting to use system git, weird UI behavior.. Is this a beta release being pushed in error?


author: Ryan Donohue
body: Yep, same issue here. The beta build doesn't work and I had to download directly from the website to resinstate a working build.


Tags: windows
Source Tree silent installation procedures for version 2.1.2.5
Asked by Federspiel Peter:

Our developer are in an secure network and have no internet access to registrate SourceTree. They have also no administrative rights to install the application.

Gives there a way for a silent installation (with a sw installation tool like baramundi) were we can also set a company registration without internet access directly.

If not we can not use these tool


Answers:
author: Ana Retamal
body: Hi Federspiel, SourceTree no longer provides a way to perform a silent installation, every user needs to install it and internet is required at least once to register the product using their Atlassian account.

You might be interested in the following [SRCTREEWIN-6570](https://jira.atlassian.com/browse/SRCTREEWIN-6570).

Hope this helps!

Ana

comments: author: Michael Blakeslee
body: Can we just use one account account for our users? Is this allowed? How do users benefit from this registration?
Created a table in atlassian confluence page, but the table is always centered
Asked by Wang, Minyue:

created a table in atlassian confluence page, but the table is always centered, how to put it in left aligned ?


Answers:
author: Ollie Guan
body: Hi [@Wang, Minyue](/t5/user/viewprofilepage/user-id/5357609) ,

* Full-width the page
* Add either a 2-column or right-sidebar layout
* Put table in left-hand column

Not ideal, and an option just to left-justify the whole page would be far easier!

![QQ??20231106170939.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/290229iD3E4BBF3AE82E821/image-size/large?v=v2&px=999 "QQ??20231106170939.jpg")

comments: author: Wang, Minyue
body: Thanks it works !


author: Murat Seven
body: Hi [@Wang, Minyue](/t5/user/viewprofilepage/user-id/5357609) ,welcome to Atlassian Community!

<br />

this feature is not available. I would suggest voting you for future updates.

[CONFCLOUD-76630](https://jira.atlassian.com/browse/CONFCLOUD-76630)

Best,

Murat Seven

comments: author: Wang, Minyue
body: OK, thanks for the information.


Tags: cloud

confluence-cloud
ops - an error has occurred logo System Error
Asked by Stanimir Koev:

### hello we have incdent with confluence. its shows following error. Could you please someone help. {#toc-hId-2085568039}

### Cause {#toc-hId-278113576}

Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException: Application cannot be null at /login.vm\[line 6, column 28\]

Application cannot be null


Answers:
author: Stanimir Koev
body: Thanks for the help. However we found that.

Its looks like <https://confluence.atlassian.com/security/cve-2023-22515-privilege-escalation-vulnerability-in-confluence-data-center-and-server-1295682276.html>

<br />

CVE-2023-22515 - Broken Access Control Vulnerability in Confluence Data Center and Server issue, although says that version prior 8.0 are not affected.


author: Stanimir Koev
body: Thanks [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) Fabio,

I've saw this article, but I couldn't not figure out, what command to execute or is the table is ok or not.

SELECT \* FROM cwd_app_dir_mapping ORDER BY 5;  
+--------+----------------+--------------+-----------+------------+  
\| id \| application_id \| directory_id \| allow_all \| list_index \|  
+--------+----------------+--------------+-----------+------------+  
\| 393217 \| NULL \| 360449 \| T \| NULL \|  
+--------+----------------+--------------+-----------+------------+  
1 row in set (0.00 sec)


author: Fabio Racobaldo _Herzum_
body: Hi [@Stanimir Koev](/t5/user/viewprofilepage/user-id/665624) ,

please take a look to the following troubleshooting article <https://confluence.atlassian.com/confkb/confluence-returns-system-error-due-to-invocation-of-method-isshowsignup-in-class-com-atlassian-confluence-user-actions-loginaction-threw-exception-java-lang-nullpointerexception-at-login-vm-693899125.html?_ga=2.91463193.2033851322.1532354945-87664873.1526309663>

Fabio


Tags: confluence-server

ok

server
Is there a way to visualize my database structure in confluence?
Asked by Magdalena Pech:

I found a description of a deprecated macro to visualize a database structure: <https://avono-support.atlassian.net/wiki/spaces/PUML/pages/21889031/Macro+database-structure>

Does anyone know if there is a follow-up or any other macro to visualize the structure of the tables in a relational database? The fallback would be to use an external tool and put screenshots in confluence.

Thank you!


Answers:
author: Brant Schroeder
body: [@Magdalena Pech](/t5/user/viewprofilepage/user-id/5357602) Welcome to the Atlassian community

I am not aware of any tools that would allow you to do this in the marketplace and it is not part of the delivered application.

comments: author: Brant Schroeder
body: [@Magdalena Pech](/t5/user/viewprofilepage/user-id/5357602) can you accept this answer to help others?


Tags: confluence-server

server
Download function in Confluence Whiteboards
Asked by Rebekka Heilmann _viadee_:

After testing out Whiteboards for a while, we are now promoting it further within our company. With a growing user base there come the questions.

Some users found out, that there is a download function. Not for the whole board, but for single/grouped elements. However, this is not mentioned in the user documentation and the button/option doesn't appear in the context menue consistently.

The question is: when do you get the option to download elements?

![image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/290220i9A26CD7140690574/image-size/large?v=v2&px=999 "image (1).png")

*Note: I am not looking for an export function for the whole board - that has been answered: [Solved: Export Whiteboard to Print or PDF (atlassian.com)](https://community.atlassian.com/t5/Confluence-questions/Export-Whiteboard-to-Print-or-PDF/qaq-p/2468748)*


Answers:
author: Linh Pham_Ricksoft_Inc
body: Hi [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395)

Based on my experience using Whiteboards, this download option is only for external media that you embed into the board (i.e. images), which is not exactly an element like "Section".

comments: author: Rebekka Heilmann _viadee_
body: That explains it, thanks!   

Seems like a useless feature.. being able to download stuff you uploaded before but not being able to download other content.

Let's hope the Export function will be available soon ;)


Tags: cloud

confluence-cloud
When I was uploading the backup file, it seemed to get stuck. I refreshed the interface and the foll
Asked by shengpeng li:

![QQ??20231106152306.png](/t5/image/serverpage/image-id/290203i7E13A2281CF7DE9B/image-size/large?v=v2&px=999 "QQ??20231106152306.png")


Answers:
author: Brant Schroeder
body: [@shengpeng li](/t5/user/viewprofilepage/user-id/5357527) Welcome to the Atlassian community

I would suggest rolling the application back. Do you have a restore point to work from? If not you could do a restore from the backup file that you created <https://confluence.atlassian.com/doc/backup-and-restore-163578.html>

comments: author: Brant Schroeder
body: [@shengpeng li](/t5/user/viewprofilepage/user-id/5357527) can you accept the answer to help others?


Tags: cloud

confluence-cloud
question regarding macros in confluence cloud
Asked by Shubhangi Nikam:

for confluence plugin development

if I want to display a button on the confluence page that macro I can use, please suggest,

how to recognize which macros are used in your confluence plugin


Answers:
author: Shubhangi Nikam
body: thanks [@Murat Seven](/t5/user/viewprofilepage/user-id/4725903) will review this doc


author: Zoriana Bogutska_Adaptavist_
body: Hi [@Shubhangi Nikam](/t5/user/viewprofilepage/user-id/5152379)

When you click on "+" and type "button" do you see anything?

![Screenshot 2023-11-06 at 10.36.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/290244iCC8A4FFBF7AF37D1/image-dimensions/364x451?v=v2 "Screenshot 2023-11-06 at 10.36.55.png")


author: Murat Seven
body: Hi [@Shubhangi Nikam](/t5/user/viewprofilepage/user-id/5152379) and thanks for your question.

following [docs](https://support.atlassian.com/confluence-cloud/docs/insert-the-create-space-button-macro/) might help.

Best,

Murat Seven


Tags: cloud

confluence-cloud
all confluence users login fail
Asked by shiqi:

includes using recovery_admin account.

it's a data disaster for our team! we need your help, thanks so much!

when i try the recovery_admin login, it performed bellow errors:

*"A system error has occurred --- our apologies! ..."*

### Cause {#toc-hId-2085567020}

org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException: Application cannot be null at /login.vm\[line 6, column 28\]  
at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:342)

caused by: java.lang.NullPointerException: Application cannot be null  
at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:895)


Answers:
author: Marc - Devoteam
body: Hi [@shiqi](/t5/user/viewprofilepage/user-id/5357478)

Welcome to the community.

This type of NullPointerException error can occur when there is inconsistent index numbering for the User Directories.

Try implementing the solution in this knowledge base article to fix any issues with the directory indexes:

[Confluence returns system error due to 'Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException at /login.vm'](https://confluence.atlassian.com/confkb/confluence-returns-system-error-due-to-invocation-of-method-isshowsignup-in-class-com-atlassian-confluence-user-actions-loginaction-threw-exception-java-lang-nullpointerexception-at-login-vm-693899125.html?_ga=2.91463193.2033851322.1532354945-87664873.1526309663)


Tags: confluence-server

server
Can I share a Select List of custom fields with another custom field?
Asked by koutarou ishibashi:

Can I share a Select List (single choice) of custom fields with another custom field?


Answers:
author: Marc - Devoteam
body: Hi [@koutarou ishibashi](/t5/user/viewprofilepage/user-id/5308713)

Simple answer to this one, no you can't option are related to a custom field and not with another field.

If you want to use the same options in another field, not best practice, you will need to create the on that field.

In my opinion, just use the same field in another project.


author: Murat Seven
body: Hi [@koutarou ishibashi](/t5/user/viewprofilepage/user-id/5308713) and thanks for your question.

As per my knowledge, this feature is not available.

In my opinion, the best way is to use [REST API](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-put) or import values with CSV - "[External System Import](https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/)" feature.

Best,

Murat Seven


Tags: cloud

confluence-cloud
Active Exploit for CVE-2023-22518?
Asked by Akira Okumura:

Has anyone experienced an active exploit for the latest critical issue CVE-2023-22518?

<https://confluence.atlassian.com/security/cve-2023-22518-improper-authorization-vulnerability-in-confluence-data-center-and-server-1311473907.html>

On Oct 31, I first thought that the vulnerability could erase my Confluence data. However in my case, the data and its backup files have been encrypted by a ransom attacker on Nov 6.

On Nov 3, the above page added a note that "**We received a customer report of an active exploit"**but I was not aware of it till Nov 6.

I am wondering if my ransom issue is relevant to CVE-2023-22518.

I was using an old version 7.5.1 (with all possible patches) for some reason.


Answers:
author: Stephen Sifers
body: Hello [@Akira Okumura](/t5/user/viewprofilepage/user-id/3873841)

Very unfortunate to hear your Confluence Server was impacted by a ransomware event. I see you've submitted a support request related to this issue. The support teams will be able to further understand your issue and provide clarity on if the CVE was related.

Regards,  
Stephen Sifers


Tags: atl-rvw

confluence-server

server
Unable to receive verification email
Asked by sylwester.kogowski:

Hi, I'm trying to access Confluence from my new company email, but to no avail.

I'm stuck at email verification, no verification emails come at all (even though I just got a welcoming email from Atlassian Community when I signed on).

The email itself is hosted on google mail, the address is sylwester.kogowski@ingenious.build and I'm trying to access ingenious.atlassian.net


Answers:
author: sylwester.kogowski
body: I don't know what happened, but I finally gained access, without email verification at that ;)  
Thanks to the spirit that did it ;)


author: Marc - Devoteam
body: Hi [@sylwester.kogowski](/t5/user/viewprofilepage/user-id/5357436)

I would reach out to your Confluence admin or site-admin of your Atlassian instance and see the permissions you have.

If you are this person, then reach out to Atlassian. They can see of there is an issue regarding your email address in their systems or your instance.

comments: author: sylwester.kogowski
body: From as I can see in other similar problems - it seems that Atlassian bans email addresses if you try to verify that address before it is created.  
It seems that this is the issue here because it indeed is what happened.  
In that case only Atlassian can fix this, they need to remove my address from suppresion list.


Tags: cloud

confluence-cloud
How can I downgrade my subscription if I don't have organization ?
Asked by hanisakmal:

I am using individual acc, but encounter popup that as us to upgrade. However we want to remove user to keep using the free account. But I'm unable to see the feature to remove the user.  

When we click to change to free account, They asked me to create organization and go to billing   

Is it possible to delete the user access without admin and organization ?  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/290187iCE013CD90A4A5ACE/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Thuan_ Do Dang
body: Hi [@hanisakmal](/t5/user/viewprofilepage/user-id/5357428) ,

You must be Site admin to Manage your users. To check if you're Site admin![Confluence admin.png](https://community.atlassian.com/t5/image/serverpage/image-id/290191i817B2C272B5BD2D5/image-size/large?v=v2&px=999 "Confluence admin.png")

To remove an user, after you select an individual user \> click three dot on the top right \> select Remove user

![Remove user.png](https://community.atlassian.com/t5/image/serverpage/image-id/290192i65C9D88304E9C62A/image-size/large?v=v2&px=999 "Remove user.png")


Tags: cloud

confluence-cloud
expand and collapse
Asked by Jasmine Roberts:

Hi everyone,

I am new to confluence and trying to find a way I can expand and collapse multiples of the expand macro integrated in confluence.

I use these to break up information through my entire pages but it can get tiresome opening and closing every expand tab manually.

is there a way I can close and open these or create a integrated button with the default options in confluence? I am open to add ons but preference to no add ons if possible.


Answers:
author: Jasmine Roberts
body: <https://support.atlassian.com/confluence-cloud/docs/insert-the-expand-macro/>


Tags: cloud

confluence-cloud