youngmon/atlassian-qna huggingface dataset:
SSO login issue
Asked by Rilwan Ahmed:

When I setup inbuilt SSO for our Jira software DC 8.20.27 version and try to login, the page displays *"Something went wrong, We couldn't log you in. This may be for a variety of reasons. We suggest trying again."*

We use Oracle Access management.

In the logs, it throws below error. anyone faced same issue or any suggestion how to solve this ?

*Received an invalid SamlResponse: com.atlassian.plugins.authentication.impl.web.saml.provider.InvalidSamlResponse: Received invalid SAML response: The status code of the Response was not Success, was urn:oasis:names:tc:SAML:2.0:status:Requester -\> The AuthnRequest could not be validated*

***Browser logs:***  
*Request URL: <https://XXXXXXXXXXX/jira/plugins/servlet/samlconsumer>*  
*Request Method: POST*  
*Status Code: 400 Bad Request*


Answers:
author: Mahima_miniOrange_SSO
body: Hi Rilwan,  

There are a few reasons why this might be happening. Check the following to get to the root cause:  

* The SAML request format might be incorrect.
* The SAML request timestamp might be incorrect.
* The SAML request audience parameter might be incorrect.
* There might be incorrect SAML configurations.

<br />

I hope this helps. I am from [miniOrange](https://marketplace.atlassian.com/vendors/1213308), one of the top SSO vendors in the Atlassian Marketplace. You might want to take a look at our SSO app, which offers advanced features and 24/7 support. We can also [schedule](https://calendly.com/miniorange-mahima/quick-meet-with-miniorange-team?month=2024-06) a demo for you if you're interested.  

Best regards,  
Mahima


Tags: data-center

jira-data-center

saml

sso
Issue in Scriptrunner jira cloud
Asked by Divya Priya:

Hi ,  

I tried creating a last comment script which will return the last comment added in the issue.  

I have added a scripted field to get the details , but in that when i tag people in the comment , We are getting atlassian id instead of name.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331325i1B18F8DC22EFAB15/image-size/large?v=v2&px=999 "image.png")  

Code :

def comments = issue.fields.comment.comments;

def lastComment = comments.last();

def lastCommentBody = lastComment ? lastComment.body : "";  
return lastCommentBody as String;  

<br />


Answers:
author: Marcelo Ulloa
body: You can take the ID Account that is showing you and pass it to the Displayname to add it to the comment

```
import groovy.json.JsonSlurper
import org.slf4j.LoggerFactory

def logger = LoggerFactory.getLogger(this.class)

def issueKey = "XX-123"
def accountId = "634..............."

// Get user information
def userResponse = get("/rest/api/3/user?accountId=${accountId}")
    .header('Content-Type', 'application/json')
    .asObject(Map)

if (userResponse.status == 200) {
    def user = userResponse.body
    def displayName = user.displayName

    // ADF format for mentioning a user
    def adfComment = [
        type: "doc",
        version: 1,
        content: [
            [
                type: "paragraph",
                content: [
                    [
                        type: "text",
                        text: "This ticket was handled by "
                    ],
                    [
                        type: "mention",
                        attrs: [
                            id: accountId,
                            text: "@${displayName}"
                        ]
                    ],
                    [
                        type: "text",
                        text: "."
                    ]
                ]
            ]
        ]
    ]

    def commentResponse = post("/rest/api/3/issue/${issueKey}/comment")
        .header("Content-Type", "application/json")
        .body([body: adfComment])
        .asString()
    if (commentResponse.status == 201) {
        logger.info("Comment added successfully to issue ${issueKey}.")
    } else {
        logger.error("Error adding comment to issue ${issueKey}. Status: ${commentResponse.status}, Message: ${commentResponse.body}")
    }
} else {
    logger.error("Error retrieving user details for accountId ${accountId}. Status: ${userResponse.status}, Message: ${userResponse.body}")
}
```


Tags: cloud

jira-cloud
Jira Automation Smart Values
Asked by Surya Narayanan:

Dear Community,

I am trying to create a Jira automation which is triggered by the change in the field called fixversions. I want to capture the value of the fixversion value before the change and after the change using the smart values. Below is the code i am using but is doesn't give any out put.

{{fieldChange.fromString}}

{{fieldChange.toString}}


Answers:
author: Bill Sheboy
body: Hi [@Surya Narayanan](/t5/user/viewprofilepage/user-id/5205344) -- Welcome to the Atlassian Community!

You may try using the {{changelog}} or {{fieldChange}} smart values with the syntaxes noted in the documentation, however that may not be accurate.

There is a known defect that list fields like Fix Version do not accurately track the changelog when there are multiple changes to the field over time. This is worsened because some paths to add / change Fix Version apparently do not appear in the history. Please watch / vote for this defect to see progress on the symptom: <https://jira.atlassian.com/browse/JRACLOUD-80486>

If you still want to try the changelog, please review this documentation for the correct syntax:

* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--changelog-->
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--fieldChange-->

Kind regards,  
Bill


author: JM Perrot
body: Hello [@Surya Narayanan](/t5/user/viewprofilepage/user-id/5205344) and welcome to the community :)

To get the value of the old fix version, do you use a variable? And the smart value used in your automation is `{{issue.fixVersion.fromString}}`?

Maybe your error was writing `{{fieldChange.fromString}}` like in the documentation, instead of `{{fixVersion.fromString}}`...

If that's not the case, can you send me a screenshot of your automation?

Hope this helps,

Cheers


author: Duc Thang TRAN
body: Hello [@Surya Narayanan](/t5/user/viewprofilepage/user-id/5205344)

I seem correct the smart value, can you share the setting of your automation and last audit log ?


Tags: cloud

jira-automation

smart-values
Emmanuel Katto Uganda : How to restrict status transitions in Jira if a certain field is empty
Asked by Emmanuel Katto:

Hi Everyone, I am Emmanuel Katto from Uganda, How can I restrict changing the status of a ticket in Jira if a particular field is not filled out in the form? For example, a user should not be able to move the ticket to another status if they did not complete this specific field.

Additionally, there are more fields similar to this one inside the form, and each person is responsible for filling out their own field.

The form is attached to the ticket once it is created.  
Regards  
**Emmanuel Katto Uganda**


Answers:
author: Geethanjali Katagani
body: Hi [@Emmanuel Katto](/t5/user/viewprofilepage/user-id/5524922) ,

Edit the workflow and find the transition you want to restrict. Click on it, and add a "condition" such as "field value is not empty."


Tags: data-center

jira-data-center
Announcement banner displayed randomly
Asked by Aline Veyradier:

Hello,

For a few days now, I've been noticing that the announcement banner appears randomly. It appears then disappears when I refresh the page, then appears again.

Am I the only one experiencing this problem?

Thank you in advance for your answers.

Aline


Answers:
author: Bill Sheboy
body: Hi [@Aline Veyradier](/t5/user/viewprofilepage/user-id/4704698)

There is an open defect for this symptom which is being worked on now. Please watch / vote for this item to see progress:

<https://jira.atlassian.com/browse/JRACLOUD-84014>

Kind regards,  
Bill

comments: author: Aline Veyradier
body: Thank you for this useful answer, Bill !

Best regards

Aline


author: Dan Breyen
body: Hi [@Aline Veyradier](/t5/user/viewprofilepage/user-id/4704698) I'm not seeing the same behavior you are, but I might not be looking in the same spot you are. Could you give us a more specific example of your workflow?

comments: author: Aline Veyradier
body: Hello Dan,

here's an example ...

* with the announcement banner :

![2024-06-24 15_25_12.png](https://community.atlassian.com/t5/image/serverpage/image-id/331423iF381D4A67ADA32D1/image-size/large?v=v2&px=999 "2024-06-24 15_25_12.png")

* without the announcement banner :

![2024-06-24 15_28_38.png](https://community.atlassian.com/t5/image/serverpage/image-id/331424i975E97545AB284D5/image-size/large?v=v2&px=999 "2024-06-24 15_28_38.png")

I just refreshed my page and the banner disappeared.


Tags: cloud

jira-cloud
When I raise a ticket on behalf of customer they can't see the description of the issue
Asked by Philip McNally:

When I raise a ticket on behalf of a customer and have them as the "reporter" on the ticket they can only access the header of the ticket and not the description. How do I make it so they can at least view the description of the ticket?


Answers:
author: Geethanjali Katagani
body: Hi [@Philip McNally](/t5/user/viewprofilepage/user-id/5527235) ,

Can you check if the description is added in the request view?

Regards,

Geethanjali

comments: author: Philip McNally
body: Hi,

Thanks for the quick response. Where can I see the "request view"?


Tags: cloud

jira-cloud
???????????? ?????
Asked by ????????? ????????? ??????????:

?????? ????!

?????????? ?????????? ?????? ????? ????????????? ??????, ??? ?????????? ? ???????


Answers:
author: Trudy Claspill
body: ?????? [@????????? ????????? ??????????](/t5/user/viewprofilepage/user-id/5430429) ,

? ?? ?????, ??? ????? ???? ????????.

?????? ?? ?? ???????????? ????? ????????? ?????????? ? ??????????? ??????, ????? ????????????????? ?????????

---

Hello,

I don't think I have understood the problem you are having.

Can you provide more details and screen images to illustrate the problem?
> Duplication of tasks  
> Good afternoon
>
> Please tell me why tasks can be duplicated when linking with others
Integrate Crashlytics and Jira Server
Asked by divya natarajan:

Hi Team,

I would like to Integrate the Jira Server and Crashlytics.

Whenever new crash is detected it should auto create the Jira issue.

Also we are not using Jira cloud so looking for other options like from email we can create the Jira. If so how to integrate crashlytics and email.

TIA.


Answers:
author: Fadoua
body: [@divya natarajan](/t5/user/viewprofilepage/user-id/5527226)

Welcome to the Atlassian Community!

I don't think Crashlytics is available for Jira Server based on the following documentation and also I checked the Atlassian Marketplace:

<https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-crashlytics/>

Let me know if you have any other questions.

Best,

Fadoua


Tags: data-center

jira-data-center
CRON Expressions - Run Automation for the first week of December every year
Asked by Con Mesaritis:

Hi All,   
As mentioned in the subject line, I'm looking at running an automated task for the first week of December, every year.  
This is the first time dealing with CRON and wanted some help with this.

What i'd like: Run at 8am on the first week of December.

What I have so far is: 0 0 8 1#1 DEC

Would this be correct ?


Answers:
author: Duc Thang TRAN
body: Hello [@Con Mesaritis](/t5/user/viewprofilepage/user-id/5527223)

I can suggest this cron for : Every 7day(s) starting on the 1st of the month

0 0 8 1/7 DEC ? \* {#toc-hId--354293043}
----------------------------------------

comments: author: Con Mesaritis
body: this isn't what I want though.  
I would just like to create a ticket for the first week of December which will remind the team to check batteries in devices.  
Only need 1 ticket, not an entire series of tickets.


Tags: cloud

jira-cloud
JIRA Mobile App Filter not displays when access through Xiaomi 13T
Asked by Gerald Tusoc:

Hello everyone,  

We have this JIRA Filters for Deployment. When access via JIRA Mobile App, it works properly on iPhones or iOS. But in some Android devices, it does not display correctly.  

Device Model: Xiaomi 13T, One Plus 11R - android v14  

Any recommendations, or workaround? I'll file also in the customer support. Hope this one resolves immediately  

Thank you Atlassian Community


Answers:
author: Ryan Brailey
body: We will continue to provide assistance within your existing logged Support ticket, thank you.


Tags: cloud

jira-cloud

jira-mobile-apps
I don't know how to solve the issue of argument "content" being null when using a scriptrunner job.
Asked by e-Dongyang_Liu:

I upgraded scriptrunner from 7.9.0 to 8.28.1, and encountered an error message stating argument " content " is null when using the job. I think downgrading the version may fix the problem, but downgrading scriptrunner from 8.28.1 to 8.28.0 is still the same issue. Please take a look, boss!

![??????_17174832792841.png](https://community.atlassian.com/t5/image/serverpage/image-id/331310i30D8F579EDCACA54/image-size/large?v=v2&px=999 "??????_17174832792841.png")


Answers:
author: Melo
body: Hi [@e-Dongyang_Liu](/t5/user/viewprofilepage/user-id/5525657), welcome to the community!

When upgrading ScriptRunner, there can be several changes that might affect how your scripts function. These changes can include updates to APIs, new methods or properties, deprecations, bug fixes, and enhancements in the script editor or other functionalities

For a detailed review of the release notes, you can visit the Adaptavist documentation pages for ScriptRunner 8.x and ScriptRunner 7.x to understand the specific changes and how they might affect your current setup.

* ScriptRunner 8.x: <https://docs.adaptavist.com/sr4js/latest/release-notes/release-8-x>
* ScriptRunner 7.x: <https://docs.adaptavist.com/sr4js/latest/release-notes/release-7-x>

I would also suggest reaching out to the Adaptavist support for more detailed assistance and troubleshooting: <https://the-adaptavist-group-support.atlassian.net/>

I hope that helps.

Cheers,

Melo

comments: author: e-Dongyang_Liu
body: Although the method you provided did not solve the problem, thank you very much!


Tags: data-center

jira-data-center

job

scriptrunner
How to disable timeline of a kanban board through REST API
Asked by kchsieh:

I'd like to disable kanban board's timeline through python script, however, I couldn't find a existing REST API endpoint to do so by referencing

<https://developer.atlassian.com/cloud/jira/software/rest/api-group-board/#api-group-board>

Could you someone guide me where can I find the correct material for solving my problem.

Thanks,


Answers:
author: YY Brother
body: Hi [@kchsieh](/t5/user/viewprofilepage/user-id/5497393)

Welcome to our Community.

It's easier to disable Timeline from Project Setting -\> Feature. May I know why you want to do that through REST API?

Thanks,

YY?

comments: author: kchsieh
body: It is because I create the board automatically on our CI pipeline. I'd like to update the configure in the same python script.


Tags: cloud

jira-cloud
I am using Zephyr Scale in Jirah has save issues
Asked by La Muffina:

I am trying to save any edits made to test cases in Zephyr--\> Test Cases--\> Details section. After I try to either update the folder or duration, the Save button at the top remains unavailable after edits. Can you help?![Screenshot 2024-06-23 155957.png](/t5/image/serverpage/image-id/331297i40B6EA6308ECB422/image-size/large?v=v2&px=999 "Screenshot 2024-06-23 155957.png")


Answers:
author: Andy Barbet
body: I do not have this issue. Could it be permissions related, and you do not have Edit access rights? You or your administrator will find that in Zephyr Scale permissions page

comments: author: La Muffina
body: I found it. The permissions were set to disable when I was exploring permissions.


Tags: cloud

jira-cloud

zephyr
Board "Workspace visible" is not editable by other workspace members
Asked by Michele Amati:

Free version, I create a new workspace and a new board in this workspace with visibility **Workspace visible**. This visibility setting's description is:

![image.png](/t5/image/serverpage/image-id/274376iD68E1F1E6FB9690F/image-size/large?v=v2&px=999 "image.png")

*"AII members of the \<name\> Workspace can see* *and edit this board."*

I invite someone to the workspace, they can see the board but can't edit it. If I then also invite them to the specific board, they can also edit it.

Is this behaviour expected? This is actually what I want (workspace members being able to view but not edit) but from the description I get that they should also be able to edit just by being in the workspace. I don't want to rely on a temporary bug or something.


Answers:
author: Theodoro Reato
body: Hi there,

Answering your question, it depends; there is a second setting you need to work with to allow or not edits from other Workspace members,

Beyond setting the board to be Workspace visible, go to the right side menu of your board **More** \> **Settings.**

**![Screenshot 2023-08-11 at 10.20.57 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/274654i304282A49D0B569F/image-size/large?v=v2&px=999 "Screenshot 2023-08-11 at 10.20.57 AM.png")**

Toggle **Allow Workspace members to edit and join** if you want them to, but in your case, keep this option disabled, and they will only have permission to view the board.
How to join Trello and work in scripting?
Asked by Mohamed Tarek:

I have a friend working in Trello in scripting. I want to know how can I join and work also can someone help me please?


Answers:
author: ?i?dem B?y?ka?ik
body: Hello [@Mohamed Tarek](/t5/user/viewprofilepage/user-id/5289370),

And welcome to the community. Cigdem from [Hipporello](https://www.hipporello.com/trello-power-ups) here.  

Do you want to get a Trello account? Or join your friend's Trello board to work together? More details will help you get better answers.   

If you don't yet have an account, you can use the link below to create one as the beginning.   

<https://trello.com/signup>   

If you have an account and want to join your friend's board, your friend needs to invite you to his Trello board first.   

Good luck!
Power-ups don't show while enabled
Asked by Laura Ribeiro:

Hi!

I'm trying to use power-ups to a board and two power-ups are enabled (Slack and Card Repeater). However, on the cards, the power-ups aren't showing.

Are there scenarios in which power-ups don't work or don't show on the card? I'm testing Trello to use with my team and power-ups are very important to switch our list-making application.

Thanks for your help.  

![Captura de tela 2023-08-09 184616.png](https://community.atlassian.com/t5/image/serverpage/image-id/274275i2413ED200B260103/image-size/large?v=v2&px=999 "Captura de tela 2023-08-09 184616.png")


Answers:
author: Alex W
body: Hey [@Laura Ribeiro](/t5/user/viewprofilepage/user-id/5289068) - welcome to the Community!

This was a result of a bug that we noticed this morning, we've quickly rolled back the change that caused this bug. Can you check if it's now resolved for you?

We're sorry for the inconvenience this caused!


author: Marc Davis
body: This \*just\* happened today. I think they pushed out an update that affected power-ups. I've tried everything, disabling, uninstalling, logging out and in, different browsers. Everything. It's a fundamental issue, I believe, not something you are doing.
Powerup buttons disappeared today
Asked by Nick Cowley:

When we logged in today the power up buttons on the cards are showing as greyed out squares and are not clickable (cursor turns to red circle with line through it). Is this a known issue?

![powerups Screenshot 2023-08-10 091703.png](https://community.atlassian.com/t5/image/serverpage/image-id/274274iA71459F37E32E916/image-size/large?v=v2&px=999 "powerups Screenshot 2023-08-10 091703.png")


Answers:
author: Alex W
body: Hey [@Nick Cowley](/t5/user/viewprofilepage/user-id/5289057) - welcome to the Community!

This was a result of a bug that we noticed this morning, we've quickly rolled back the change that caused this bug. Can you check if it's now resolved for you?

We're sorry for the inconvenience this caused!

comments: author: Nick Cowley
body: Yes back up and running now thank you


author: Marc Davis
body: This \*just\* happened today. I think they pushed out an update that affected power-ups. I've tried everything, disabling, uninstalling, logging out and in, different browsers.

comments: author: Nick Cowley
body: Me too. Hope it changes soon we run our whole jobbing system with those 2 buttons!


author: Marc Davis
body: No kidding! The good news is it seems to be all Power-ups (even Google Docs) so I'm assuming they'll get an earful from just about everyone and resolve it soon.


author: Nick Cowley
body: Back up and running now
Two company employees have swapped email accounts
Asked by Willem:

Two company employees have swapped email accounts and would like their Trello accounts to also use their new email addresses but still retain their old accounts to continue their work uninterrupted.

Is this possible and if so, how do we do it?


Answers:
author: Sal
body: Hey [@Willem](/t5/user/viewprofilepage/user-id/3761145)! Could you please raise a ticket with us at <https://trello.com/contact> about your question? Since we'll need to discuss account details, we don't want to mention or share this information on a community post publicly. I appreciate your understanding!
Meetings
Asked by Ashlee:

How do I add a calendrer to a trello board where i can add upcoming meetings


Answers:
author: Sal
body: Hey [@Ashlee](/t5/user/viewprofilepage/user-id/5288891)! Right now, you can't add a calendar to your Trello board to schedule meetings, but you can link your Trello board to an external calendar to ensure all your cards with due dates are shown on your external calendar (for example, Google Calendar, Outlook Calendar, etc.). I hope that answers your question.
??????? ?????? ? ????????
Asked by Alex Fox:

![Screenshot_5.png](/t5/image/serverpage/image-id/274234iEBB9D62F6B905E99/image-size/large?v=v2&px=999 "Screenshot_5.png")  

????? ?? ?????? ??? ??????? ???? ?? ?? ??? ????? ?????? ??? ?? ?????????


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

My understanding is that Atlassian will back up all the Trello systems (and the others) they are going to sanction, and keep them for at least the standard backup time. About 160 days if my memory works.

I do not know if they will keep them longer, so that they might be restored once Russia has withdrawn from Ukraine.

But yes, your Trello will be effectively deleted.

---- google translate:

????? ?????????? ? ?????????? Atlassian!

????????? ? ???????, Atlassian ??????? ????????? ????? ???? ?????? Trello (? ??????), ??????? ??? ?????????? ???????????????, ? ???????? ?? ? ??????? ??? ??????? ???????????? ??????? ?????????? ???????????. ??? ?????? ???????, ??? ??? ????? 160 ????.

? ?? ????, ????? ?? ??? ??????? ?? ??????, ????? ??? ????? ???? ????????????? ????? ????, ??? ?????? ????? ?? ???????. ?? ??, ??? Trello ????? ?????????? ??????.
Auto Opening Card When Opening Trello
Asked by Amy Ogren-Bedford:

Everytime I open Trello, a card pops-up. I am no longer working on this card and have completed everything I need to. But we keep cards in a "completed" board. I am not sure what I did to get it to do this. It would be nice to have this stop. Any ideas on what I did?


Answers:
author: Gaurav Kataria
body: Amy, it could be that you are opening Trello using a saved url link in your browser (most browsers will autocomplete the link as soon as you start typing it). If the link has trello.com**/c/** in the title then it will open that specific card every time you open Trello. I would recommend you directly go to trello.com and not "trello.com/c/..."

comments: author: Amy Ogren-Bedford
body: Thank you for responding. I am using the windows app on my laptop. I am not logging in from the website. Is there an option to get it to stop from the app?