youngmon/atlassian-qna huggingface dataset:
Now Trello card color went from white to black on Android. Not on W10 laptop, Need Android Fix?
Asked by Tony Budak:

Now Trello card color went from white to black on Android. Not on W10 laptop, Need Android Fix?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Tony Budak](/t5/user/viewprofilepage/user-id/4373984)

Welcome to the Atlassian Community!

The android app became black(dark) because dark mode was enabled on your app!

You just need to disable it!

Goto to Trello settings -\> under Application theme click Select theme -\> Select Light

Done!

comments: author: Tony Budak
body: YES, WOW. Thank you. That was it. All good now. Thanks again and again.
Why can't I put in a due date on a specific board
Asked by Emily C Law:

I have about 6 boards I use and I can add Due dates to all of them except one. Can you help me figure out why?


Answers:
author: Vero Rivas
body: Hi [@Emily C Law](/t5/user/viewprofilepage/user-id/4374807)

It may seem like a silly question, but do you have full access to that board? Is it yours? Is there an error?

Cheers


Tags: due-date
Share Trello with your friends and get up to 12 free months of Trello Gold
Asked by Bloom17:

Hi, why I didn't get 12 free months of Trello Gold even if I shared the link and I invited a collaborator to my board?

Thanks


Answers:
author: Daniel Eads
body: Hi [@Bloom17](/t5/user/viewprofilepage/user-id/4374828) , welcome to the Community!

Thanks for sharing your Trello invitation link! There are some caveats around Gold - particularly that each successful invite earns *one* free month (up to the maximum of twelve), and that the invitee who used your link must verify their email address. These are gone over in a bit more detail on [Earning and Activating Free Trello Gold](https://help.trello.com/article/814-earning-activating-trello-gold) , which I've copied some of here:
> If the user you invited hasn't confirmed their account yet through the link in their email, you won't receive credit. Additionally, if you've reached your 12 month limit on free credit, you won't receive any additional credit for inviting other users. We still really appreciate you spreading the word though!
>
> If neither of these situations seem to apply to you and you still haven't received your credit, feel free to reach out to us at <https://trello.com/contact>.

I hope that helps clarify things! If you believe things are still amiss given the information above, definitely reach out directly to the support team at [trello.com/contact](https://trello.com/contact) . Thanks!

Daniel \| Atlassian Community


author: Brant Schroeder
body: [@Bloom17](/t5/user/viewprofilepage/user-id/4374828) Welcome to the Atlassian Community. I have escalated to Atlassian so they can look into your issue.


Tags: atl-rvw
I have hundreds of Personal boards - will I be charged for them if they're not deleted?
Asked by Matt:

I have hundreds of Personal boards - will I be charged for them if they're not deleted?

I'm happy to let them all go. Removing them manually is very time consuming.

So, if Trello will want to charge me for these, is there a way I can very quickly delete them all?


Answers:
author: Vero Rivas
body: Hi [@Matt](/t5/user/viewprofilepage/user-id/4374784)

I think it is not possible, you would have to do it through the API, anyway before removing them, make sure they charge you for them

Cheers
Charging fees, but you can't talk to a human
Asked by Matt:

I've spent the day organising Trello ahead of the coming charges being announced.

It seems poor to me that we can't ask questions of someone who works at Trello.

Will this change (does Trello / Atlassian plan to provide paying customers with some way of speaking to staff or will we have to rely on a 'community')?


Answers:
author: Stuart Capel - London
body: Hi [@Matt](/t5/user/viewprofilepage/user-id/4374784)

You can raise a support ticket here

<https://trello.com/contact#/>

(Fourth option)

comments: author: Matt
body: Ah, thanks Stuart.
Why does Trello allow guest user access to multiple boards without warning of additional user fees?
Asked by Tyson Johnston:

I purchased Trello business class on (4-23-2021) for an entire 12 month period.

Fast forward to today (4/30/2021), I received another bill for business class user access for an entire 12 month period without my permission or request.  

I began to research why I was being billed for an additional user after finding no way to talk directly with support staff.

As it turns out, the gmail by cardbox B.O.T. was being recognized as a multi board guest therefore causing my account to be billed for an additional user without my permission and or any warning / alerts.

I have tried to reach out to Trello through contact support numerous times and it keeps deferring my request saying there is a problem accessing Trello's backend services therefore my ticket is not being created.


Answers:
author: Garrett
body: Hi [@Tyson Johnston](/t5/user/viewprofilepage/user-id/4374771)

Sorry for the confusion about that charge, and for the trouble getting in touch with our team. I'll be happy to help you get things back on track.

First, I understand why charge that would come as a surprise, but please note that Trello doesn't have a way of knowing if an account belongs to something like a bot or a service, or a real person.

From Trello's perspective, a user was added as a multi-board guest, which resulted in a charge being processed. Business Class is billed per-member or multi-board guest, so every additional person you add will result in a prorated fee.

<https://help.trello.com/article/855-how-billing-works-with-trello-business-class>

Regarding the contact form, it sounds like some of our resources could be getting blocked by a browser or network configuration. Normally, we'd recommend following the troubleshooting steps:

<https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello>

For now though, I went ahead and created a ticket for you, which you should be able to find in your inbox. Let's move our conversation there and we can get everything else fixed up.
View team gantt chart
Asked by KIM:

Hi the Trello community,

My team gantt chart view displays only open days (from monday to friday).

I need to change that and diplay the all week: Monday to sunday. How can i do?

Thanks the Trello community in advance !


Answers:
author: Vero Rivas
body: Hi [@KIM](/t5/user/viewprofilepage/user-id/4374308)

Being a power up, I think the best thing you can do is contact the supplier's manufacturer on their website

<https://trello.com/power-ups/5970d4298c14fdf691c95a76/teamgantt>

Or check its configuration to see if that option includes it.

Cheers
Template and mirror cards
Asked by Cristina Perini:

Hello everyone! I hope someone can help me: is it possible to create a default card with custom characteristics? Specifically, I would like all users of my board to insert a card which has a predefined checklist to flag. Each "flag" of the checklist would correspond to a predefined "column": is it possible that each card is automatically copied to the column corresponding to the flag? If so, is it possible to make sure that any changes to the initial card are automatically copied to the "mirror" cards?


Answers:
author: Fabienne Gerhard
body: Hi [@Cristina Perini](/t5/user/viewprofilepage/user-id/4374241)

welcome to this wonderful community!

Hope I get you right - you can easily create several different templates (cards). [See the help article how it's done here](https://help.trello.com/article/1211-creating-template-cards).

* Create a card with your checklist
* save it as template

Your next step could be using Butler to move the card (the user would fill out the template right?) to the predefined list. See how Butler Automation works [here](https://help.trello.com/article/1198-an-intro-to-butler).

Feel free to ask for more help and I hope this could already help you.

Fabienne
How I can add a "last modified date" to the front of Trello cards?
Asked by Greg Haynes:

When adding any details (description, activity, date changes etc) or updates to a Trello card, it will be great to have a date of the change added to the front of the card so we can track cards that have not had any attention for some time.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Someone might have a better idea, but you could create a custom date field called "last modified". Then, use Butler to create rules to say "when this happens, set the custom field date to now".

Not sure if you could create a general trigger to say "when any change happens", but you could create multiple rules for when someone adds a comment, attaches a file, changes the due date etc. it would look like this:

![Screenshot_20210502-210113_Chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/141572iAA3DB68520D2E060/image-size/large?v=v2&px=999 "Screenshot_20210502-210113_Chrome.jpg")

![Screenshot_20210502-210228_Chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/141573i41B205BE8EC945D9/image-size/large?v=v2&px=999 "Screenshot_20210502-210228_Chrome.jpg")

If the purpose of having this field show on the front of the card is to identify cards that haven't been updated in a long time, there's also the "card aging" power up.

comments: author: Greg Haynes
body: Works well, thank you Hannahmorg.
Trello and slack power up keep posting as personal users
Asked by Todd Moore:

How can we ensure that the slack power up posts as the Trello bot and NOT our personal profiles? We have tried many things to get this to work (butler is not a good solution, and we would prefer the formatting from the power-up).

We have looked at other examples where this works as expected, but for some reason, on our particular board, which we can give you the details of if you want, we're not able to get it to post as Trello. Is this a bug?

To clarify, if someone else posts, my name is what comes up as the poster. The example below does not show that, but to illustrate, when John Doe posts a comment, it comes up as "todd" and not the "Trello" bot.

![Screen Shot 2021-04-30 at 12.56.43 pm.png](/t5/image/serverpage/image-id/141271i363EF87AD6A602E8/image-size/large?v=v2&px=999 "Screen Shot 2021-04-30 at 12.56.43 pm.png")


Answers:
author: Erin Burke
body: Hi Todd! I'm a PM on the Product Integrations team and we'd love to chat with you, you can reach out to me via email at eburke@atlassian.com :smile:


author: Todd Moore
body: We ended up using the slack app "Trello alerts" instead, the current slack power-up is pretty useless for us if it posts as a specific user.
Display long tasks in Calendar Power-Up, Google Calendar etc
Asked by Andriy V:

Let say I have card with multiple items that need to be done during 2 weeks. Card has start day and end day. I want to see this card/task every day in my calendar, but I see only due date in Calendar Power-Up, as well as in Google Calendar. At the same time in mobile version on Trello I see this task every day during those 2 weeks as I need. How to make the same appearance in browser version?


Answers:
author: Garrett
body: Hi [@Andriy V](/t5/user/viewprofilepage/user-id/4373590)

Totally understand looking to have that same visibility, but I'm afraid this is an expected difference between the apps right now.

I'll let the team know you'd love to see those other details included in the Calendar view on the web version of Trello. Hopefully that's something we can add in the near future!
Butler adding checklists to cards
Asked by K Walters:

Hi all,

Hoping someone can help. I have Butler commands where it creates a new card with a particular checklist. E.g. create new card with checklist 'planning'.

Question;

How do I make changes to the overall checklist and saves these changes? I ideally want that Butler will take the latest saved version of this checklist each time the command is run to create the new card with 'x' checklist.

Or Is it the case that Butler will only the add the checklist as it was on the date that the command was set up?

Thanks.

K


Answers:
author: Garrett
body: Hi K,

It sounds like you'll just need to create a template checklist on a card somewhere, then link to that in your Butler command.

The first step is to create a card that will hold the template checklist. Ideally that would be somewhere out of the way where it wouldn't be edited often, like a Templates list.

Once you have the card created and the checklist set up, copy the link to the card---we'll need that for Butler.

Next, open Butler and edit your command you currently have created. Remove the current action that adds the checklist, so we can add it again, but in a different way.

When setting up the "Add checklist" action, add the name of the checklist and then, you'll see a bullseye icon that you can open. Select that and paste the card link in there, which tells Butler to use the checklist from that card.

Now you're telling Butler, use the template checklist from this card and add it. After that, you'll just need to add the action to your rule and save.

Let me know if that helps!

comments: author: K Walters
body: [@Garrett](/t5/user/viewprofilepage/user-id/1548804) Thanks for responding.

I actually since found a post in the forum that suggests that checklists can be edited or deleted: [Solved: How do I delete a Checklist? (atlassian.com)](https://community.atlassian.com/t5/Jira-Align-questions/How-do-I-delete-a-Checklist/qaq-p/1554425)

The screenshots shown in that post, showing where to edit checklists, I cannot seem to find this in my Trello account (e.g. Program room). If you can direct me to where to find this, this will solve my problem, as I can simply update the checklists there instead of creating a card with template checklists.


author: Garrett
body: Hey [@K Walters](/t5/user/viewprofilepage/user-id/4320560)

Sorry I didn't get back to you way sooner, I missed the notification. Hm, looking at the screenshots in the other post, that's Jira Align rather than Trello.

For Trello, checklists can be edited and deleted quite easily: <https://help.trello.com/article/737-adding-checklists-to-cards>


Tags: butler

checklist
My cards have dissappeared .
Asked by Lynda Nolan:

I need to know how to restore the card on my Trello Job Board.


Answers:
author: Wm_ Auckerman
body: Is it all cards that are missing, or just one? If it's all cards, check to see if you've inadvertently set up a search filter that doesn't match any cards. (If, for example, it says "5 cards" at the top of a list, but no cards are displayed in the list , that's probably the reason.)


author: G subramanyam
body: Hi [@Lynda Nolan](/t5/user/viewprofilepage/user-id/4373149) welcome to the Atlassian community forum.

May I know if you have tried to login with a different credentials?

OR

Have you accidently deleted the cards and couldn't find the restore options? etc. etc.

Stay safe and stay healthy.
Calculating difference between two date custom fields in Trello
Asked by Manjula Madineedi:

I am looking if there is a way to calculate the difference between two date custom fields using Butler? Ex: I have 'Start Date' and 'Completion Date' as 2 custom fields and if I want to know the duration of the task, want to write a Butler rule which will calculate the difference of these 2 dates and return in another custom field of 'Task time'. Can someone help?


Answers:
author: richard hoare
body: hey folks, not sure if anyone got any further with this, but i came up with a fix last night after a few attempts.. here's the basic gist..

you'll need three custome fields: 1. Start Date (presumably populated earlier on in board); 2. Completion Date (in my case, populated when you move the card to list "Completed"); 3. Days (which is numeric field where the following string comes in.

when a card is added to list "Completed", set date custom field "Completion Date" to now, set custom field "Days" to "({{%Completion Date}\~X} - {{%Start Date}\~X}) / 86400"

what's happening... the Completion Date and Start Date are converted to Unix time code (using "\~X") - they're then subtracted from one another which gives an absolute value in seconds. that calculation is then divided by number of seconds in a day (86400) - but the key part to this was placing the initial equation in standard brackets (wrapped around the curly brackets) in order to ensure the subtracted total figure is the figure which is being divided by 86400.

hope this helps someone!

thanks!

comments: author: Jake Scott-Hodes
body: Super helpful, thank you!


author: PROYECTOS DC SPAIN
body: I'd like to know the answer as well. I have the same message. Thanks!


author: Vero Rivas
body: Hi [@Manjula Madineedi](/t5/user/viewprofilepage/user-id/4371154)

Look at this post, maybe can help you

<https://help.trello.com/article/1159-arithmetic-in-date-variables>

Cheers

comments: author: Manjula Madineedi
body: Thanks for sharing [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760) . But that doesn't work for me. Here is the rule I wrote:

when a card is moved into list "Completed", set custom field "\* Hours Task Time" to "{{%Completion Date}-{%In Progress Start}}"

When I checked the Command log of the rule, it had this message -- "NaN" is not a valid numeric value.

I am not sure what's wrong in the above rule..


author: Kelsey Lee
body: I'd like to know the answer to this as well. I have the same custom field set up with start date. Trello seems to have updated the calendar to allow start and end dates. That's the only way I've been able to get the timeframe between start and end.
Why can' t I synchronize neither Outlook nor Google Calendar with Trello
Asked by hausf_Lars:

Whenever I paste the URL in Outlook, no new calendar entry appears in my outlook calendar. Same thing wit Google. Although the URL gets accepted no entries are found in the calendar. What am I missing or do i do it wrongly ?

Thanks for any quick reply in advance

Greetz


Answers:
author: Garrett
body: Hi [@hausf_Lars](/t5/user/viewprofilepage/user-id/4373011)

The first thing to test is if your card's due dates. After adding the iCal feed, can you create a new card and give it a due date. If that doesn't sync after a few hours, share a screenshot of a test card with the due date along with that shot of the synced calendar.

That will let us do a bit more digging.
What happens with the use of my board that I share if my friend leaves Trello? She is the "owner"
Asked by Santoshi:

I am part of using a board together with a team.   
One team member has the main access (not sure about the right terms).  
If she decides to quit Trello, dies or whatever. What happens with my access to the board then. I loose all information?


Answers:
author: Fabienne Gerhard
body: Hi [@Santoshi](/t5/user/viewprofilepage/user-id/4372782)

welcome to this wonderful community!

Sounds like the team member is admin of the board. When someone leaves the company (in what way ever) there are several ways described [here](https://help.trello.com/article/768-changing-the-admins-of-a-team-or-board).

What would be best is having at least two admins in the Team/Board. If the other member just quits Trello (without being the admin) there is nothing to worry about - you won't lose anything. But you should check out admin rights definitely.

comments: author: Santoshi
body: [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720) Thanks so much Fabienne for your reply.  
To be an admin - do I need to have a payed account - or that is not connected with that?


author: Santoshi
body: And how to I get to be an admin?
planaway does not open
Asked by lars.johnsson:

I cannot get planyway to open since yesterday morning


Answers:
author: Maria
body: Hi Lars!

Try to clear the browser cache and then open Planyway again.

![](https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzEwMzA0MjU1MzIsImRvbWFpbiI6InBsYW55d2F5LmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo2NTI0Njh9.OPYVBAU-OdZfNJWOvX9w0cVPWJGxh_lgex7nt_9AXOc)

Let me know if it helps.
Offline for ipad
Asked by Seth Dantzie:

Is it possible to use Trello in offline mode for iPad?


Answers:
author: Vero Rivas
body: Hi [@Seth Dantzie](/t5/user/viewprofilepage/user-id/4372284)

Yes, try and look at this post

<https://blog.trello.com/trello-mobile-offline>

Cheers


author: Laura Holton _ACE Rotterdam_
body: Hi [@Seth Dantzie](/t5/user/viewprofilepage/user-id/4372284) ?

Welcome to the Community! [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760) is correct, Trello has made their Apps offline available from 2017 onwards so this should work a treat for your iPad ?

I hope this helps, let us know if you have any other questions!

All the best,

Laura


author: Fabienne Gerhard
body: Hi [@Seth Dantzie](/t5/user/viewprofilepage/user-id/4372284)

welcome to this wonderful community

Not sure what you mean by offline ? - but maybe [Trello App](https://trello.com/de/platforms) would be a good opportunity?! An offline support for Trello does not work anywhere (which would mean imho self-hosting)
Can't sync custom field "date" field between cards...
Asked by Jeremy Kocian:

Hi! I've been able to sync the custom field "drop-down" and "check box" between linked cards but I can't find an automation to set the linked card to the same date. Is there any way to do this?

I see ways to set it "now" and month from now, etc. but nothing for it to be exactly the same as what the user selected on primary card.

I also thought maybe (if not possible, which seems weird) that I could just have it post that custom field data into a comment on linked cards but even that I can't seem to pull off. It posts the comment but the date field variable is blank.

Any help would be great. This would be a VERY unfortunate break in a large automation I'm doing. ?


Answers:
author: milynnus
body: [@Jeremy Kocian](/t5/user/viewprofilepage/user-id/4372050)

Yes. That's a limitation. You can solve this with code via the butler HTTP request.


Tags: butler

custom-field