youngmon/atlassian-qna huggingface dataset:
JIRA Portfolio - Capacity View Incorrect Story Point Total
Asked by matt lavinia:

We have started to convert to using JIRA portfolio's Capacity views to track higher-level cross-team capacity for multiple engineering teams. This works great 85% of the time and the other half of the time I get into this weird invalid point calculation state where it seems to default the point totals to the capacity for the team.

In the Sprint Board Backlog View - I will see 12 issues, adding up to 48 points.

In the Portfolio Capacity View for that sprint - I will see 12 issues (correct), adding up to 55 points (incorrect)

55 is the capacity set for the team so I am assuming if it can't calculate the total - it defaults to the capacity?


Answers:
author: samrobertsofficial
body: Hi [@matt lavinia](/t5/user/viewprofilepage/user-id/1006260) ,

Would you be able to show a screenshot of what is happening so we can look into it. In theory the two should match.

Sometimes board filters and other factors can lead to a mismatch but this not the most likely reason.

It might also be because one of those issues has an unsaved change in Portfolio (e.g. its 1 point in Jira but 8 points in Portfolio).

Thanks,

Sam


Tags: advanced-roadmaps
How can I make the epics in my project roadmap dependent on each other?
Asked by Kyle Grappone:

I have 5 epics in one project roadmap. I would like them to all be dependent on each other.

For example, if the first epic moves back a day, the other 4 epics move back a day.


Answers:
author: samrobertsofficial
body: Hi [@Kyle Grappone](/t5/user/viewprofilepage/user-id/3015369) , at the moment in Portfolio you can add dependencies between issues, but Portfolio won't automatically move one issue if another is moved. This is to reduce the chance of someone accidentally disrupting other teams work.

This isn't in our immediate priorities but we'll add this to our feedback.


Tags: advanced-roadmaps

epic

roadmap
Portfolio for Jira - "Unable to commit the item's release"
Asked by Grantley Chhour:

Hi Everyone - When trying to update an Epic's release and then commit using portfolio for Jira I get the following warning.

It's not any of the warnings mentioned in the help documentation [here](https://confluence.atlassian.com/jiraportfoliocloud/how-to-configure-errors-and-warnings-943543275.html). Thoughts on where to start looking?

![JIRA Question.png](/t5/image/serverpage/image-id/51657i375BFB1FE0B93D4F/image-size/large?v=v2&px=999 "JIRA Question.png")


Answers:
author: Herman_Lintvelt
body: I am also getting the same issue, and no indication of why it can't update the release.


Tags: advanced-roadmaps
link item
Asked by Camila Gomes:

I linked history A with the one blocked by B.

In the active sprint, I can move history A even before starting B, even though it is locked.

Is there any way I can not let history move A without ending B before?

Thanks


Answers:
author: Jack Nolddor _Sweet Bananas_
body: Not natively,  
However you can set up a condition on your workflow to check for the linked condition status using a third-party app (probably a PAID one)

Check:

<br />

<https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html#Advancedworkflowconfiguration-conditions>  

[https://marketplace.atlassian.com/search?product=jira\&query=workflow](https://marketplace.atlassian.com/search?product=jira&query=workflow)


Tags: advanced-roadmaps
Adding column/criteria for issues resolved
Asked by Sean Whitehead:

Good day,

Please can you assist by explaining how I would go about adding the column "Client Name" to the report/ .csv download so that issues can be filtered per client?

![Support issues per client 15.04.19.PNG](/t5/image/serverpage/image-id/51516iA412637C12CAF4A4/image-size/large?v=v2&px=999 "Support issues per client 15.04.19.PNG")

Thank you.

Regards,

Sean


Answers:
author: Earl McCutcheon
body: Hi Sean,

To add in additional columns for a .csv export in the issue navigator, first you will need to change the view to "List View" in the upper right:

![Screen Shot 2019-04-16 at 10.37.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/51673i46374F26C025184C/image-size/large?v=v2&px=999 "Screen Shot 2019-04-16 at 10.37.43 AM.png")

Then You will have the option to add in columns including your "Client Name" custom field:

![Screen Shot 2019-04-16 at 10.37.24 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/51674i4AB9F4AD8139BE3E/image-dimensions/289x207?v=v2 "Screen Shot 2019-04-16 at 10.37.24 AM.png")

Then when exporting the CSV select Export Excel CSV (Current Fields):

![Screen Shot 2019-04-16 at 10.41.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/51676i5B1E1B3C1B9C53F4/image-dimensions/170x249?v=v2 "Screen Shot 2019-04-16 at 10.41.43 AM.png")

The Export will now contain the custom field as a column in your CSV.

Additional details can be seen in ["Searching for issues: 3. Change your view of the search results"](https://confluence.atlassian.com/jiracorecloud/searching-for-issues-765593657.html#Searchingforissues-3.Changeyourviewofthesearchresults)

Regards,  
Earl


Tags: advanced-roadmaps
Portfolio for Jira was disabled and can't enable it again.
Asked by tueda:

During uploading other add-ins, I found Portfolio for Jira was disabled. (I didn't touch it at all.)

I tried to enable it, getting attached error. I checked logs but there are too many logs and I couldn't find "portfolio" in them.

![Screen Shot 2019-04-17 at 3.36.11 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/51879iABE578EAB964E510/image-dimensions/247x162?v=v2 "Screen Shot 2019-04-17 at 3.36.11 PM.png")

Please tell me how I can enable it.


Answers:
author: Earl McCutcheon
body: Hi Teruhisa,

Just an FYI I edited the Screenshot to hide your SEN so its not publicly viewable, and I also found a duplicate post for this that has now been removed. so make sure to Reply to this thread so we can continue looking at this.

Also to build off what Petr noted, lets get some details from the logs and take a closer look, but Initially Looking at this error it usually occurs when the alternate add-on you installed has a conflicting dependency package causing the other add-on app's dependency to fail to start up correctly while the plugin manager was restarting packages for the new plugin install. A restart may clear this out but if not check the logging for a section called "FAILED PLUGIN REPORT" which may give us some details on this if this is the case.

Also out of curiosity what version of Jira are you on and what was the other add-on / version of that add-on you installed so we can see if there is a known conflict.

Regards,  
Earl

comments: author: tueda
body: Thanks for the clean-up !

Re-start didn't solve it.

Even after un-installing a few apps, it persisted.

Therefore, I uninstall and install Portfolio for Jira. Then recovered.

My Jira version is 8.1.0.

Other apps were mirror lake and another excel related app (forgot the name).

Again, thanks for follow-up.


author: Earl McCutcheon
body: Hey Teruhisa,

Happy to help and I just wanted to make 100% sure I read that correctly that you were able to recover and get everything running after an uninstall and reinstall of portfolio, and you're back in a good state currently. Correct?

If you're still seeing error in the app let me know and I will create a support request for you so we can take a closer look at the logging and get you up and running again.

Also I will do a bit of testing locally with the noted Jira and app versions to see if I can reproduce this behavior to see whats happening, I will let you know If this turns out to be a bug in the add-ons or if there is a conflicting dependency package between the add-on apps.

Regards,  
Earl


author: tueda
body: Yes, you're right, Portfolio for Jira is working fine now.

Appreciate you looking into it. :)


author: Petr Van??ek
body: Hi,

can you try to click on enable and share part of your log since that action?

comments: author: tueda
body: Ah, thanks for your response.

Sorry, I didn't notice this message.

And actually, now it's working after re-installation.

Thanks again.


Tags: advanced-roadmaps
JIRA Portfolio BUG : Exception for team's Capacity
Asked by amine benali:

Hello Team,

1- go to Team's Capacity in your Portfolio Plan

2- Use Exceptions in the Team's capacity section in order to simulate changes of capacity during some periods

Result after Calculate =\> Exceptions are not taken into consideration !!


Answers:
author: Areli Ibarra
body: I"m actually having the same issue. I was running the schedule report and I was not seeing any purple on my sprint when people is out.

Double check people Exceptions thinking maybe I did nt entered the hours for the exceptions, but they are there.

I hope is just a graphic issue and not an algorithm, as is very critical for me to understand if we are over allocating work.


author: amine benali
body: Hello [@Areli Ibarra](/t5/user/viewprofilepage/user-id/3065048)

If you notice even the target dates are not displayed....

After several hours of analysis, the problem comes from the activation of the new experience of planning....(the value in the data base shows the new experience while the dispay is the old one experience)

1- You need to ACTIVATE the new experience.

2- WAIT until you SEE YOUR FULL PLAN DISPLAYED.... NO NEED TO HIT CALCULATE

3- DISABLE the new experience...wait untill your plan is displayed fully.

4- Then hit CALCULATE

Keep me informed if this works for you :)


Tags: advanced-roadmaps
Limita??o e cobran?a no trello
Asked by Paschoal Roberto Gomes:

Deixa eu tentar entender essa mudan?a.

<br />

Estamos em 10 pessoas gratuitamente no quadro, preciso adicionar mais 1 pessoa.

<br />

Vou sair de um plano gratuito, vou para um plano padr?o e vou pagar US$55,00 aproximadamente R$275,00  

ou pago o plano de US$5,00 e tenho acesso ao plano para adicionar usu?rios ilimitados


Answers:
author: Augusto Lisboa
body: Ol?, Paschoal!

No caso, o plano Padr?o ? cobrado em U$5,00 por usu?rio(no plano anual), resultando nos U$55,00.

Ao realizar a assinatura a ?rea de Trabalho passa a n?o ter limite de usu?rios.

Vale lembrar que nem todos os usu?rios s?o cobrados:

**Membros da ?rea de Trabalho:**   
Esses usu?rios n?o s?o necessariamente membros de um Quadro; eles podem ver todos os quadros na ?rea de Trabalho, criar novos quadros, etc.  
Todos esses **s?o cobrados.**

**Convidados:**   
Convidados s?o usu?rios que n?o s?o membros da ?rea de trabalho; no entanto, eles s?o membros de um ou mais Quadros. Eles n?o s?o capazes de criar quadros, ver outros quadros da ?rea de Trabalho, acessar visualiza??es personalizadas, etc.

A quest?o de faturamento para convidados pode variar:

* **Convidados de um ?nico Quadro:** os membros de **um** Quadro (usu?rios regulares ou observadores) **n?o s?o cobrados**, mas s?o contabilizados como colaboradores.
* **Convidados Multi-Quadro:** Membros que s?o membros de **dois ou mais** Quadros **s?o cobrados**.
How do I 'mark' who my 10 collaborators are so they can still edit the boards?
Asked by Paulette Singer:

I am aware I am only allowed 10 collaborators across my boards. I have over 100. I am happy for most of these to be view only but I don't know how to define those who are collaborators versus those I am happy to keep on as view only? Help please?


Answers:
author: Alisson Sartor
body: Hello, Paulette!  

Welcome to the community!  

According to our documentation below  

<https://support.atlassian.com/trello/docs/workspace-user-limit/>  

Currently, you won't be able to add any new members to this workspace; from May 20, 2024, if your Workspace has more than 10 collaborators, the boards in this Workspace will become view-only. You'll be able to see any of the boards in the Workspace you have access to but won't be able to make changes.  

This means that all of the users won't be able to collaborate after May 20th. Therefore, the board becomes fully read-only to all users; in case you want to edit/collaborate on this board, it needs to be reduced to the limit or upgraded.  

I hope this helps, but please let me know how it goes and if there's anything else I can assist you with. Looking forward to hearing from you!  

Kind regards  
Alisson  
Trello Support Team  

<br />

<br />

<br />
Cannot see button automation on iphone
Asked by Jessica Paul:

Hi, I have automation buttons set up and I cannot see them on iphones. I have followed all the setup tutorials - I can see previous question / answers for android but nothing for iPhone - any tips?


Answers:
author: Mutya A
body: Hi Jessica,

Is your Trello app up-to-date? Are the card buttons available after closing the app completely and then reopening it? To close the app, double-click on the Home button or swipe up on the Home indicator to access the app switcher and then swipe up to close the Trello app.

If you're still running into the same trouble, would you mind clearing the Trello app cache to see if that fixes the issue? Before you do so, please take a look at this help doc that explains how to check for unsent changes first and it explains how to clear the app cache after that: [Troubleshooting for the iOS app](https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/)

In a situation where the issue persists after clearing the app cache, we'd suggest reinstalling the Trello app using the following steps:

1. Delete the Trello app from your device
2. Download the latest version of Trello via app store
3. Launch the app again and log in to see if the issue persists

Let me know how you go with this or if you have any more questions.


Tags: automation

button
Making Cards repeat each month
Asked by Mitchell T_ Palmer:

I want to create a board with Monthly Bills and their due dates.

(I've successfully created this part)

Now I want each card (representing a day of the month) to automatically update for the following month and so on.

i.e. each month, on the 1st is a Card for monthly Lease Payment

the card this month is April 1, 2024 (and has a matching due date)

The card should also appear on May 1, 2024, then June 1 2024, etc.

How would I achieve this automation? I have worked myself into a dither and now feel that I'm pulling my hair out being "too close" to the challenge to find the solution.

Thank you in advance for any guidance.

Mitchell Palmer


Answers:
author: Maria
body: Hi [@Mitchell T_ Palmer](/t5/user/viewprofilepage/user-id/5479431)   

Please review this article I made earlier. I believe it'll help you:)  
<https://community.atlassian.com/t5/Trello-articles/Creating-Recurring-Cards-in-Trello/ba-p/2645742>
How do I delete a private board I am no longer a member of?
Asked by Alena Komol?:

Hello everyone,

there is a similar question. But that did not help me. I have in the past set up the board for someone, then I set them as admin and removed myself. Now that person left the company so I can't ask him to close the board and it is shill showing in my workspaces as "private" board, and I can't close or delete it. How can I remove these boards I do not use to free up some space for my own board?

Many thanks to any tips


Answers:
author: Alisson Sartor
body: Hello, Alena!  

Can you open a request with our support team since we're going to need more details and some URL links as well?  

You can request on the link below  

<https://trello.com/contact>  

Kind Regards  
Alisson  
Trello Support Team


Tags: delete-board
I'm at 9/10 Collaborators for my Board but am being blocked from adding a 10th member.
Asked by Kila Stangeland:

Hoping someone can help me address an issue using the Free version of Trello. Given the new member limit on boards, I have removed members to bring us down to 9 total people (including myself). With member settings, I am reflecting 9 total members. However, within my actual board where there are icons with user initials, there is a 10th member that I cannot access or remove. This is blocking me from adding a 10th member to my board. Can someone please help me address this issue? I have a support ticket open but haven't heard back.

Images attached for context.![Screenshot 2024-04-18 121455.png](/t5/image/serverpage/image-id/319308i4B7F42A698E14485/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 121455.png")![Member List.PNG](/t5/image/serverpage/image-id/319309i474B23211DF3E405/image-size/large?v=v2&px=999 "Member List.PNG")


Answers:
author: Caity
body: [@Kila Stangeland](/t5/user/viewprofilepage/user-id/5479233) We believe we've found the issue here. We should be able to get this fixed for you tomorrow---I'll follow up when it's done.

comments: author: Kila Stangeland
body: Thank you so much! I went ahead and deleted an additional person in the meantime so I could get the new member up and running on the platform but would love to be able to add the person I removed back once the issue is resolved.

[@Caity](/t5/user/viewprofilepage/user-id/1124533)


author: Caity
body: [@Kila Stangeland](/t5/user/viewprofilepage/user-id/5479233) Could you refresh that board and let me know if you're able to add a 10th person now?


author: Kila Stangeland
body: Hi Caity! It appears to be working now - thank you so much for your help.
Is it possible to create an automation that adds a location to the Map every time the card is moved
Asked by salesdicarv:

I would like that when a Card is moved to a certain column, it automatically receives a specific location in that column.  
Gostaria que quando um Card, fosse movido para determinada coluna, automaticamente j? recebesse uma localiza??o espec?fica daquela coluna.


Answers:
author: milynnus
body: [@salesdicarv](/t5/user/viewprofilepage/user-id/5479097)

The location attributes can only be set using the Location button or using Trello api from within Trello automation. You will need some geocoding to translate address to latitude and longitude before calling the api.
Mig Google Form Power Up (Pro Purchase not working)
Asked by Roxanne Dockter:

Hello, I bought the Mig Google Form power up and installed it on a test board which worked fine, however when I went to add it to an actual board for team collaboration it is not identifying that I have the paid version.

I have tried uninstalling it everywhere and reinstalling multiple times, but it continuously shows I only have the free version.

Any insights to fix this?


Answers:
author: Seweryn Kalemba
body: Hi,

Mig Support Team \& Creator of this Power-Up here.

We were able to resolve this issue right away via our support@mig.team.

If you happen to have similar issue, please reach us at support@mig.team or Power-Up live chat -- we will be happy to help.


author: Josh_Unito
body: [@Roxanne Dockter](/t5/user/viewprofilepage/user-id/4776429) if you're looking for an alternative, you can [sync Google Forms submissions to Trello](https://bit.ly/TrelloGoogleForms) with Unito!


author: Lara
body: Hi Roxanne,

Thanks for reaching out!

Just to confirm, are you referring to the [Google Forms Sync](https://trello.com/power-ups/65c425d7ddcf0bca2d2051e5/google-forms-sync) Power-Up developed by Mig?

If so, that is a third-party Power-Up that was developed and is maintained by the Mig team, so you will need to reach out to them for any issues or questions.

You can email them at **support@mig.team** and their website is <https://mig.team/>.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: google-form
Meu quadro tem 9 pessoas, estou tentando adicionar +1, por?m diz que j?
Asked by Bianca Campos:

"Essa ?rea de trabalho gr?tis est? no limite de 10 colaboradores e nenhum novo colaborador pode ser adicionado."   

Como procedo?   

Pois para mim ainda restam um colaborador a ser adicionado.


Answers:
author: Augusto Lisboa
body: Ol?, Bianca.

O limite de usu?rios s?o relacionadas as ?reas de Trabalho, ou seja, um quadro pode ter somente um membro e n?o ser? poss?vel adicionar mais membros caso a ?rea de Trabalho j? tenha atingido seu limite.

Caso voc? seja membro da ?rea de Trabalho, pode conferir isso usando a aba "Membros":

![Screenshot 2024-04-24 at 11.40.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/320365i8BE8EE604AC697B3/image-dimensions/235x324?v=v2 "Screenshot 2024-04-24 at 11.40.18.png")

Onde os usu?rios aparecer?o como "Membros da ?rea de Trabalho" e "Convidados".

![Screenshot 2024-04-24 at 11.41.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/320366iD5FABF9EFB26322E/image-dimensions/237x227?v=v2 "Screenshot 2024-04-24 at 11.41.29.png")

Caso n?o seja membro da ?rea de Trabalho, ent?o seria necess?rio contactar um Administrador para conferir se existem usu?rios inativos, etc.
plus acc?s ? mon tableau suite suppression mail
Asked by Elisabeth LOPEZ:

Bonjour,

Mon adresse mail de connexion n'existe plus, je n'ai plus acc?s ? mon espace, mes tableaux.

Comment puis je le r?cup?rer?

Merci


Answers:
author: Mutya A
body: Bonjour!  

Cette ancienne adresse ?lectronique provient-elle de votre ancienne entreprise ? Pour des raisons de s?curit?, nous ne pouvons pas modifier ou mettre ? jour votre compte. Le mieux est de contacter votre ancien employeur pour lui demander s'il peut vous aider ? r?cup?rer votre compte en activant temporairement votre ancienne adresse ?lectronique. Une fois votre ancienne adresse ?lectronique activ?e, vous pouvez r?cup?rer votre mot de passe ? l'adresse <https://id.atlassian.com/login/resetpassword>.

<br />

Vous pouvez ?galement cr?er un nouveau compte Trello ? tout moment. De nombreux utilisateurs poss?dent plusieurs comptes pour leur travail et leur usage personnel.

<br />

J'esp?re que cela vous aidera, mais n'h?sitez pas ? nous contacter si vous avez des questions !  
----------------  
Si cet article r?pond ? votre question, pensez ? accepter la r?ponse ou ? cliquer sur le bouton \<\< J'aime \>\> pour aider les autres utilisateurs ? la trouver plus rapidement.
Trello iPad App Keyboard Shortcuts?
Asked by Gaurav Sood:

Hey all,

I'm moving around quite a bit at the moment and am using my iPad Pro as my main productivity driver. My setup has a keyboard, mouse and ext. screen.  

I was wondering if there were any keyboard shortcuts for Trello on the iPad app as I was having trouble activating them and wasn't sure if I was missing them or if they'd been changed in some way. I've been struggling to find any information online.

Thanks a bunch!


Answers:
author: Lara
body: Hi Gaurav,

Thank you for the details about your use case!

While this exact functionality isn't currently available in Trello, I have gone ahead and created a new feature suggestion for you with our product team which you can access here: <https://jira.atlassian.com/browse/TRELLO-273>

I have also added this ticket as an internal comment to this report so that way our engineering team can reference to it and also use it to help align priority.

I would also recommend you to visit that suggestion, login with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our [Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara  
The Trello Team


Tags: ipad

keyboard-shortcut