youngmon/atlassian-qna huggingface dataset:
Firefox Ajax cross origin problem when navigating Confluence
Asked by Galli, Antonio G:

As Enterprise Mobility we have just moved from the server to the cloud instance of Confluence.

Yesterday (17th April 2024) everything was working and I had no problem using confluence with Firefox.

Today I get a ton of :

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at [https://confluence-v1.prod.atl-paas.net/](https://confluence-v1.prod.atl-paas.net/master/72240.xY8CzO85tN.js) (Reason: CORS request did not succeed). Status code: (null).

I can see the reason why this happens as the above url is (obviously) the url I am using to access confluence (xxxxxxxx.atalassian.net)

I would like to understand why this is happening and if it is an administrative problem - so I need to check within my company) or it is an Atalassian problem so my company needs to raise a ticket.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: CORS errors are thrown when a web request is made in the browser to an endpoint on a domain that is different from the domain of the webpage making the request. The Atlassian front end is calling something on a different domain, could be due to an addon or feature recently enabled.

However, it could also be a bad cert, a local policy or just how the browser wants to handle this today.

It looks like you are running Datacenter? since the URL you gave is not from Atlassian's Cloud.

If you are running datacenter in AWS, you need to set up the CORS for S3, <https://docs.aws.amazon.com/AmazonS3/latest/userguide/cors.html>

Troubleshooting steps

If you added a new addon recently, disable it, if you recently turned on databases or Automation, turn them off.

Try from different browsers, different computers and then with incognito mode.

If none of those fix it or shed more light on the problem. Check with your IT support team if the are blocking or have set up any new CORS policies.

If all that come up nil, then put in a support ticket with Atlassian.

Good luck there is a lot to look at.

comments: author: Jim Knepley - ReleaseTEAM
body: I wonder if the request to atl-paas.net is something other than a GET request since that URL responds with

```
Access-Control-Allow-Methods: GET
```

CORS interactions include a "pre-flight" request that makes an OPTIONS request to the URL. As OPTIONS isn't an allowed method, that could break the flow.

MarkMonitor owns the atl-paas.net domain, I would see if they can be of any help.


Tags: cloud

confluence-cloud
whiteboard
Asked by Dario Andrione:

when private mode will be available?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Dario Andrione](/t5/user/viewprofilepage/user-id/5478950)

You can limit on who can see the dashboard by changing the lock icon, where you can define that only you can view and edit the whiteboard and no one else.


Tags: cloud

confluence-cloud
How do I bulk change live templates?
Asked by Elly Hawkins:

We currently have 2 live templates and we want to merge it to one. Are we able to bulk change live templates somehow instead of individually going into each page \& updating the master live template? Thanks!

The screenshot below is how you would change the live template manually per each page.

![2024-04-18_21-16-13.png](https://community.atlassian.com/t5/image/serverpage/image-id/319198iD66D52EFDFC0AB2C/image-size/large?v=v2&px=999 "2024-04-18_21-16-13.png")


Answers:
author: Barbara Szczesniak
body: [@Elly Hawkins](/t5/user/viewprofilepage/user-id/5478972) Welcome to the Atlassian Community!

From your screenshot, it looks like the Live Template functionality comes from a third-party app. Do you know which app you are using? Perhaps the documentation for the app or the developer's support team could help you with this task.

comments: author: Elly Hawkins
body: We are just using the templates within Content Tools - didn't realize it was a third party app?

![2024-04-22_09-44-49.png](https://community.atlassian.com/t5/image/serverpage/image-id/319709i4F1E0B39ACA8C753/image-size/large?v=v2&px=999 "2024-04-22_09-44-49.png")


author: Barbara Szczesniak
body: [@Elly Hawkins](/t5/user/viewprofilepage/user-id/5478972) Your screenshot doesn't look like what I see in my Cloud space. Perhaps you are using Data Center or Server, in which case you may have these other features that I'm not familiar with.


author: Humashankar VJ
body: Hi [@Elly Hawkins](/t5/user/viewprofilepage/user-id/5478972)

Confluence doesn't offer a built-in functionality for directly bulk changing live templates.

You can try other possibilities with Python scripts / Confluence Script Runner App from the Atlassian Marketplace provides a platform to execute scripts within your Confluence instance..

Hope this helps - Happy to help further!!  
Thank you very much and have a great one!  
Warm regards

comments: author: Elly Hawkins
body: Noted, thank you!


Tags: cloud

confluence-cloud

livetemplate
Unable to log in despite already request for "Reset Password" but still not recognized.
Asked by Wen Li:

Hi,

Did anyone face similar issue whereby you have requested "Forgot Password", received link in email and when try to renew the password, only to face such message?

"A system error has occurred --- our apologies!

For immediate troubleshooting, consult our **[knowledge base](http://confluence.atlassian.com/display/CONFKB/Confluence+Knowledge+Base+Home)** for a solution.

If you would like to receive support from Atlassian's support team, ask your **[Confluence administrator](https://confluence.shopee.io/contactadministrators.action)** to create a support issue on [Atlassian's support system](http://support.atlassian.com/) with the following information:

1. a description of your problem and what you were doing at the time it occurred
2. a copy of the error and system information found below
3. a copy of the application logs (if possible).

Your Confluence administrator can use the **[support request form](https://confluence.shopee.io/admin/raisesupportrequest.action)** to create a support ticket which will include this information.

We will respond as promptly as possible.  
Thank you!

[**Return to site homepage...**](https://confluence.shopee.io/)

### Cause {#toc-hId-2118814677}

User \[Anonymous\] does not have the required privileges.

### Referer URL {#toc-hId-311360214}

[https://confluence.shopee.io/resetuserpassword.action?username=wenli.lee@shopee.com\&token=29782b790c03fcfee7538fe65e28707043d68113](https://confluence.shopee.io/resetuserpassword.action?username=wenli.lee@shopee.com&token=29782b790c03fcfee7538fe65e28707043d68113)"

Appreciate if anyone could shed any ideas, thanks in advance.


Answers:
author: Sagar
body: Hi [@Wen Li](/t5/user/viewprofilepage/user-id/5478935) Welcome to the Atlassian community.

Looking at your Confluence URL <https://confluence.shopee.io> is is confirmed that you are using Confluence Server or Datacenter.

Can you let me know if your Confluence site is connected to any external user management or SSO like LDAP, Microsoft AD, Okta, or Crowd as if so then you need to reset the password there instead of resetting it in Confluence and all the users,group and password will be managed from there and not local to Confluence.

Best,

Sagar


Tags: unknown-hosting-type
Table Transformation - not returning entire data result
Asked by Ramu:

Im using Table Transformation for quite some time now .. Technically dint have any problems in transforming BUT, always i observe that it wont show/return the entire resultant data in the output ..

For example, i Transform Jira Table 1 having 500 records and Jira Table 2 having some 300 records .. ofcourse all the basics like common columns, joining condition like T1.Parentlink = T2.key or viceversa is all fine ..

Once transformed.. i get to see only some 480 records instead of 800 (total of two tables meeting all the conditions) .. !!

Never understand why it behave this way .. checked multiple things of display records size/count .. syntax n semantics .. but couldnt get why is this behaviour always with Table Transformation output Table data

i mean im not talking about one specific scenario where i can quote the two tables i use etc ...

This behaviour looks common with any of diff scenarios of joining two tables and displaying the output ...

Is this a known issue or restriction with Table transformation ?? please help ...


Answers:
author: Stiltsoft support
body: Hi [@Ramu](/t5/user/viewprofilepage/user-id/5453222) ,

If you think that you have an issue with the Table Transformer macro and that it is not related to the query (for example, the LEFT JOIN and RIGHT JOIN statements that can give different results based on your conditions), you may refer to [our support](https://stiltsoft.atlassian.net/servicedesk/customer/portal/14) for further investigation.

As for now, we don't have similar issues from other customers and there are no any restrictions.


Tags: filter

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer

unknown-hosting-type
Data classfication
Asked by peter_malits:

Dear All, do you know how we could utilize data classification on confluence cloud?

Thanks.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@peter_malits](/t5/user/viewprofilepage/user-id/5478909) and welcome,

please take a look to the following article <https://support.atlassian.com/security-and-access-policies/docs/what-is-data-classification/>

Hope this helps,

Fabio


Tags: cloud

confluence-cloud
Troubleshooting is not opening in our confluence Datacenter
Asked by Ravi Kumar K:

Hi Team,

When we open the confluence Troubleshooting getting the below error .

Regards

Ravi![troubleshoot confluence.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/319151i298A0317F41ED3DE/image-size/large?v=v2&px=999 "troubleshoot confluence.PNG")


Answers:
author: Kseniia Trushnikova
body: Hi [@Ravi Kumar K](/t5/user/viewprofilepage/user-id/5466176),

Using the **exception ID** you've got, check the log file **atlassian-confluence.log**. There must be an error.

comments: author: Ravi Kumar K
body: Hi [@Kseniia Trushnikova](/t5/user/viewprofilepage/user-id/4593830) ,

Thanks for the update! The issue has been resolved .

We observed that the jira is running with the different user and we started with the jira user , after restarting with jira with correct user we can see the images.

Regards,

Ravi


Tags: confluence-data-center

data-center
Section background color in confluence page
Asked by Ester?:

Hi, is there a FREE macro for section background change in confluence? If yes please explain how to add it


Answers:
author: Patricia Modispacher _appanvil_
body: Hi [@Ester?](/t5/user/viewprofilepage/user-id/5478871), yes, there is the free page building app **[Karma](https://marketplace.atlassian.com/apps/1228839/?utm_campaign=karma_marketplace_question_04_24&utm_source=atlassian-community&utm_medium=social)** . It delivers ready to use templates for team pages, knowledge bases, training blogs and more. ? Dark mode and top support included!


author: Nikola Perisic
body: Welcome to the community [@Ester?](/t5/user/viewprofilepage/user-id/5478871)

The best one I think of is:Spacecraft Theme for Confluence Cloud -- color your space

They also have support if something is not working properly. Check them out.


Tags: background

cloud

confluence-cloud
The template browser doesn't show up for the blog
Asked by Jennifer Aleman Benitez:

I'd like to apply a template on a blog post, but the browser only show up for pages and not for the blog. Thanks


Answers:
author: Barbara Szczesniak
body: [@Jennifer Aleman Benitez](/t5/user/viewprofilepage/user-id/5472170) According to this documentation (<https://support.atlassian.com/confluence-cloud/docs/create-and-edit-content/> ), you create a blog post by selecting the **Blog Post** template when creating a page.

If you want to use a different template for your blog posts, I believe that you can create a page with any template you want and then publish the page as a blog post.


Tags: cloud

confluence-cloud
JIra is very slow and loading only browser
Asked by Abhijeet Kumar Aryan:

JIra is very slow and loading only browser and even i tried with connect and disconnect its solves the problem.

Please let me know how can i resolve it.

I am running on google chrome browser


Answers:
author: Marc - Devoteam
body: Hi [@Abhijeet Kumar Aryan](/t5/user/viewprofilepage/user-id/5478770)

Welcome to the community.

As explained by [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946) you can look at the status or raie an issue at Atlassian.

But do you have a global slowness on everything you do on the internet, might it be your connection?

Contact your home ISP or if your working via your companies connection (direct, VPN or other), raise an issue there.

It might be related to firewall or other.


author: Valerie Knapp
body: Hi [@Abhijeet Kumar Aryan](/t5/user/viewprofilepage/user-id/5478770) , welcome to the Atlassian Community and thanks for your question.

Please can you confirm, you are trying to access Jira in the cloud and it's not loading?

I would recommend to bookmark this page so you can check the status of Atlassian products - <https://status.atlassian.com/>

If you are still encountering issues, I would recommend to open a support ticket to Atlassian because they are the only ones who can do a direct intervention to help.

<https://support.atlassian.com/contact/#/>

Hope this helps.


Tags: cloud

confluence-cloud

jira
Create filter for only features on Kanban board
Asked by trushall bhana:

We currently use a Kanban board to manage our workflow, currently our kanban has both issuetypes of stories and features, we would like to separate this out for two reasons: Stories are more for us to use daily to breakdown and track tasks, Features are larger pieces of work and we need to track the progress overall in terms of completion.

Hence i have created two kanbans, one we use on weekly for stories and tasks and a second that i intend to track only the Features issue type.

Currently i am not able to setup a filter or even a swimlane with JQL to filter only for features, i have tried issuetype = Feature but this does not show anything on the board.


Answers:
author: Lucas Lombardo
body: Hello,  

In your kanban board by going on Configure \> Column you will see a toggle button named "Epics Panel" : *"Display epics in a panel in the backlog, and not as cards on the board."*

Normally if this toggle is unchecked, epics will appear as cards on the board.

If this is not working I would suggest you to try also Configure \> Swimlanes \> Base Swimlanes on Epics. Each US will be linked to its Epics, by swimlane. By opening the swimlane you will see the progress of the entire epics.  

Hope it will helps!


Tags: data-center

jira-data-center

kanban
Issue Type clean up
Asked by Sherry Nightingale:

Morning

My company migrated to Cloud from Server end of last year and I have inherited a lot of clutter that i'm now trying to clean up

There are two issue types of the same name:

- adhoc requests

- Ad-hoc Requests

The adhoc requests has 76 issues that is used by an archived project

I want to move these 76 issues to the Ad-hoc Requests issue type so that I can then delete the adhoc requests issue type

Steps I have taken are:

- unarchived the archived project

- add the Ad-hoc Requests issue type to the archived project

- tried to bulk move the 76 issues to the Ad-hoc Requests issue type

Unfortunately I can't get passed this point

- move issues

I'm asked which project I want to move to - it is the same project but this project doesn't come up in the drop down

I can easily select the alternative issue type but I can select the project - what do I need to do to bulk move these 76 issues?


Answers:
author: Dave Mathijs
body: Hi [@Sherry Nightingale](/t5/user/viewprofilepage/user-id/5299338)

When you are in the **Operation Details** section of your **Bulk Operation**, the current project should be selected by default and you only need to change the issue type in the drop down, like this:

![Select destination projects and issue types.png](https://community.atlassian.com/t5/image/serverpage/image-id/340188i84D1419BDBDE5E48/image-size/large?v=v2&px=999 "Select destination projects and issue types.png")

Is this not the case for you?

comments: author: Sherry Nightingale
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) - i'm afraid not - I get

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340191i337EEB460740B94C/image-size/large?v=v2&px=999 "Capture.PNG")


author: Dave Mathijs
body: That's strange behavior indeed. Besides possible answers from other community members, I suggest you already submit a support request with Atlassian directly.


author: Sherry Nightingale
body: [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)

I'll see if Atlassian Support can help - thanks for your time


author: Dave Mathijs
body: Has the project been re-indexed since its restore?


author: Sherry Nightingale
body: [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)

Not sure how to re-index - is this something an org admin would / could do?


Tags: cloud

jira-cloud
Automation that allows you to edit the prepopulated comment before posting
Asked by Amelia Fraczkowski:

I want to create a manual automation that posts a comment to a ticket. However, I want the option to edit the comment before it is posted. I basically want to design the automation to function in the same way as canned responses from JSM.

the closest option to what I want is using the "Edit Comment", in which you can edit the last comment but it seems as though I need to already put in how the last comment should be edited when in fact, I really just want to put some placeholder text and then have the user adjust it based on the situation e.g., tagging the required person or changing the project name etc.

Is something like the canned response functionality in JSM possible for Jira using the automation functionality?


Answers:
author: Walter Buggenhout
body: It is possible with a manual trigger and automation, [@Amelia Fraczkowski](/t5/user/viewprofilepage/user-id/5420968).

When you use a manual trigger, you can come quite close to your desired scenario. You can add a *prompt for input*from the user and pre-populate the input field(s) with default values, like in this example:

![Screenshot 2024-08-06 at 09.47.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/340187iC69D2305C9DCBA25/image-dimensions/419x562?v=v2 "Screenshot 2024-08-06 at 09.47.08.png")

Then, when the rule is manually triggered, a screen will pop up with the default value prefilled. You users will be able to adjust the text. Through a smart value, you can then add the comment like this, referring to the variable name defined above:

![Screenshot 2024-08-06 at 09.52.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/340189i6403A8608A4DC149/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 09.52.46.png")

The approach may not have all the flexibility as canned responses, but depending on your scenario it may be a solution to your use case.

Hope this helps!

comments: author: Amelia Fraczkowski
body: This is an amazing solution, which functions just as I intended.

Thank you soo much [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225)!


author: Iryna Ihnatiuk _Appfire_
body: Hi [@Amelia Fraczkowski](/t5/user/viewprofilepage/user-id/5420968)

I'm Iryna from Appfire. This is a common use case, so we extended our app - Canned Responses Pro - to Jira, not just JSM. You can create and use templates for comments and description field in any project. If you are considering using a third-party app, feel free to check it out and contact us if you have any questions.

Have a nice week.

Regards,  
Iryna


Tags: automation

cloud

comment

jira-cloud
Want to exclude weekends from our sprint in company-managed project
Asked by ayla:

Our team is working in a company-managed space and are working in 2-week sprints, however the sprint is including weekends meaning our sprints are finishing around 4 days earlier than they should, and sometimes on a Saturday or Sunday which makes planning a bit tricky. The only solution I've been able to find is to set up our working days, however they are set up correctly and the sprint is still including the weekends.

Is there something I'm missing, or a solution other than setting up the working days? I've been rooting through the web and the settings to try to correct it, but no luck so far. Is it possible to do?


Answers:
author: Walter Buggenhout
body: Hi [@ayla](/t5/user/viewprofilepage/user-id/5493733) and welcome to the Community!

When you start a sprint, you can manually choose the end date of your sprint, so it always ends on e.g. Friday or Monday, whatever your preference. So you should be able to take control over the end date and don't need to accept the suggested end date Jira puts forward when you click the *start sprint* button.

As long as you keep the length of your sprints consistent (i.e. the same number of working days in there), having weekends included or not should not be relevant. Your velocity chart, associated with the sprint board, will then display the amount of work your team delivers in each sprint, so over time you should get a reliable view of the amount of work you can safely commit to for the next sprint.

Hope this helps!

comments: author: ayla
body: That does, wow, thank you so much!!!


Tags: cloud

jira-cloud
Jira Settings section in Settings does not appear even though I am Org and Site admin
Asked by Snorre Strand Asbj?rnsen:

For information: I am currently both Org and Site Administrator.

I was going to configure workflows and screen schemes for my projects. However, looking at the "Wheel" for settings the "Jira Settings" does not Appear. Seen below is a screenshot of what appears when I go to the Settings section.

![image.png](/t5/image/serverpage/image-id/340169i9D3B72EFD18360DC/image-size/large?v=v2&px=999 "image.png")

Furthermore, when I go to Settings in the Sandbox I see the specific section I am looking for as seen in the picture below.

![image.png](/t5/image/serverpage/image-id/340170i5B2C0061B01A136B/image-size/large?v=v2&px=999 "image.png")

Can someone please help me resolve this? I need to edit workflows schemes and screen schemes.


Answers:
author: Ollie Guan
body: hi [@Snorre Strand Asbj?rnsen](/t5/user/viewprofilepage/user-id/5473273) ,

You may need to join some specific Jira admin group or ask Jira admin to grant Administer Jira permission to the site admin group.

comments: author: Snorre Strand Asbj?rnsen
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340173iB4C21CB1755021E5/image-size/large?v=v2&px=999 "image.png")These are the current access I have. Which one am I missing? Site-Admin?


author: Ollie Guan
body: This depends on the settings in the global permissions, usually the default is given to the group**jira-admins-xxxx**

![Jietu20240806-151047@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/340176i9D0CD8CA777FD262/image-size/large?v=v2&px=999 "Jietu20240806-151047@2x.png")


author: Snorre Strand Asbj?rnsen
body: Problem with that is that I cant even see the System Settings as they are not available either as they lie under the Jira Settings Tabs.


author: Ollie Guan
body: login as a site admin and find your jira admin users in overview.

![Jietu20240806-153722@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/340184iD080CA94572D7A84/image-size/large?v=v2&px=999 "Jietu20240806-153722@2x.png")


Tags: cloud

jira-administration

jira-cloud

settings