youngmon/atlassian-qna huggingface dataset:
??? ???????? ???????? ?? Trello
Asked by Anastasia:

?????? ?????!

???????????? ?????? ?????????? ??????, ?????? ??????? ?????? ?? ????????? ?????? ?????? ??? ? ???????? ?????? ? ?????, ?????? ??? ?? ???????, ??? ?????? ?????? ? ???????? ?????????.

??????? ??????? ???????? ?? ????, ?????? ?????? ?? ?????????, ????????? ??? ???????? ???.


Answers:
author: Vero Rivas
body: Hi [@Anastasia](/t5/user/viewprofilepage/user-id/4700770)

Contact trello support for help with the refund

<https://trello.com/es/contact>

Cheers
D?vida sobre configura??o e-mail para quadro
Asked by Patricia Mello:

Boa tarde!

Estamos tendo dificuldades em entender o motivo no qual os e-mails que estamos tentando integrar no quadro n?o est? funcionando.

Internamente, atrav?s da empresa, utilizando o e-mail patriciamello57+foliptv6fsnf3zqdoras@boards.trello.com conseguimos integrar.

Quando pedimos que seja feito o mesmo para um e-mail externo de nossa empresa, a integra??o n?o acontece.

Podem nos ajudar, por favor?

Obrigada e aguardo

Patricia


Answers:
author: Vero Rivas
body: Hi [@Patricia Mello](/t5/user/viewprofilepage/user-id/4701881)

But what is wrong with you? If you could give us a little more information, we could help you better

Anyway, I leave you this post, which may be able to help you

<https://help.trello.com/article/715-inviting-people-to-a-workspace>

<https://help.trello.com/article/717-adding-people-to-a-board>

Cheers
Due date time doesn't match calendar time
Asked by Deepti Limaye:

When I set the due date and time for a card as, for example, Wednesday at 17:00, automate.io imports the card into my google calendar with a due date and time of Wednesday at 21:00. How can I fix this time shift?


Answers:
author: Alex W
body: Hey [@Deepti Limaye](/t5/user/viewprofilepage/user-id/4701827) - I'd reach out to Automate.io's support team at help@automate.io to see if they can fix this.


Tags: calendar
Checklists as GANTT view
Asked by Manuel Ritter:

Hey There,

we use cards as "objects" and the checklists as "todo"-lists.

Sometimes there are many todos on our lists and consider a stack-like working.

As example:

Checklist: New Article in the Webshop:

Item 1: Set the Name and the Description (Member 1)

Item2: Set the Price and the Discount (Member 2)

Item 3: Upload Pictures (Member 3)

Item 4: Upload the article (Member 1)

Item 5: check the article (Member 2)

Item 6: Set the article "active" (Member 1)

As you see, each item in this case, can only be done when the previous item and of course the member whos job it is has finished their work.

Is there any chance to visualize this as a gantt-like workflow?

The Problem here is:

Member 1, 2 and 3 are listed on the card and often "dont know" whose in charge to do something that the work can go on. With this gantt-like view it would be easy to see whose in charge with their task.

Greetings

Manuel


Answers:
author: milynnus
body: [@Manuel Ritter](/t5/user/viewprofilepage/user-id/4701642)

I have yet to come across a power up that will show the checklist in a gnatt format and enforce the dependencies such that work on a downstream can proceed only when an upstream work is marked completed.

The option available to assign work from the checklist when a preceding task is completed. There are different ways to do this depending on how what to assign individuals to the task and due dates. I am not suggesting that this will can be fully automated. It depends on how decisions can be made.

I did a poc for a law firm using custom fields and http request for a semi automated task assignment.

comments: author: Robin Warren _Blue Cat Reports_
body: I can only 2nd this vew, none of the Gantt chart pups I've checked show checklists, let alone use those as the tasks in the chart rather than the cards.


author: Laura Holton _ACE Rotterdam_
body: Hi [@Manuel Ritter](/t5/user/viewprofilepage/user-id/4701642) ?

Welcome to the Community! [Projects by Placker](https://trello.com/power-ups/590f10d117d6ebad37ed3dd5/projects-by-placker) is probably one of the most commonly used Power Ups that offer the ability to see boards in Gantt Chart style.

Similarly, if you wanting to increase ownership to tasks in the checklist you can set each individual task a user and a due date, illustrated below...

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/5e9739c904286364bc9865e3/file-Z7hUK7gsCK.gif)

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura
Rules and commands.
Asked by Keith Belitrand:

Hello.

I am trying to create a command in my board. I though I set it up properly, but it doesn't seem to be working. I am trying to automatically move cards from one list, on one board, to another list on another board at the time of it's due date. I thought I set up the right trigger and command, but i just tested it and it doesn't work.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Keith Belitrand](/t5/user/viewprofilepage/user-id/4701521) ! Your command should look something like this:  

![Due date command.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/177149i71C5F3D7E3D4C607/image-size/large?v=v2&px=999 "Due date command.PNG")  

So, the way it works is if a card is due on Jan 11th, 5:00 pm, the card will be moved on Jan 11th, at **5:00 pm** . Would the desired result be that all cards due today should move to this other board first thing in the morning, rather than whenever the due time is? If so, you might want to create a schedule command like this:  
![calendar command 2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/177150i5525A5BB33C4EFB7/image-size/large?v=v2&px=999 "calendar command 2.PNG")  

Lastly, one other thing to make sure you've set up correctly is your [Butler timezone](https://help.trello.com/article/1169-butler-time-zone) so the commands trigger at the time you expect.

comments: author: Keith Belitrand
body: I think I got it! Thank you for your help!

![Screen Shot 2022-01-10 at 7.26.05 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/177157i0D96E788BC769AD6/image-size/large?v=v2&px=999 "Screen Shot 2022-01-10 at 7.26.05 PM.png")


author: Hannah Humbert - Simpla Workflows
body: Awesome! That looks much better ?


author: Laura Holton _ACE Rotterdam_
body: Hi [@Keith Belitrand](/t5/user/viewprofilepage/user-id/4701521) ?

Welcome to the Community! To make it easier to see what's already in place and what we made need to tweak with the rule would you be able to share your automation rule either written or as a screenshot (please feel free to change any information you do not want us to see).

Let's see if we can get this up and running for you ?

All the best,

Laura

comments: author: Keith Belitrand
body: thank you for all your help!
Boards Missing
Asked by Caitlin Mulkerin:

*Something's gone amiss with my trello account as i was requested to do a merge on Friday, after i clicked the email invite and signed in with SSO, all my old boards are missing. My IT team has said that i should request you to disassociate my 'old' account with our Enterprise due to your email address changing.*

*My old account address was (removed)* *, and my new account address is (removed).*

<br />

*Essentially, I just need my boards back.*


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Caitlin Mulkerin](/t5/user/viewprofilepage/user-id/4701213) ?

Welcome to the Community! It's worth taking a look at Trello's article on '[Merging and splitting multiple Trello accounts](https://help.trello.com/article/739-merging-multiple-trello-accounts)'. Apart from this, I would look to get in touch with Trello Support directly as they will be the only ones able to do what your requesting.

You can raise a support ticket here, from the drop down make sure to select Account Issues \>\> <https://trello.com/en-GB/contact>

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura
How can i access from python
Asked by Timothy Chen:

every tutorials said that i need to get a app key to access the board in trello(even the py-trello lib said that). but when i get to the link of app key, it returns that below(so how can i use python to access trello?)

well i get this from this url:<https://trello.com/app-key>![?? 2022-01-10 ??8.44.45.png](/t5/image/serverpage/image-id/177043i9BF8849357FD3DE8/image-size/large?v=v2&px=999 "?? 2022-01-10 ??8.44.45.png")


Answers:
author: milynnus
body: [@Timothy Chen](/t5/user/viewprofilepage/user-id/4701173)

Make sure you are signed on to Trello in a tab and then open another tab and go to the Trello api key website.

comments: author: Timothy Chen
body: i think i've already logged in just like the user ico on the top of the page.  
but when i open the link whether in a new tab or not i get the same response 401  
![?? 2022-01-10 ??9.02.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/177044iFA4902AF41467D35/image-size/large?v=v2&px=999 "?? 2022-01-10 ??9.02.26.png")


author: milynnus
body: [@Timothy Chen](/t5/user/viewprofilepage/user-id/4701173)

You need to be login to your Trello account ie to your board.


author: Timothy Chen
body: solved ,thanks a lot
icons maps
Asked by Jos? Luis Carrasco:

Hi, the map view is great, but as all icons are the same color, I can't make on the map an accurate view of my cards, as I have to filter for it. Is there a possibility that the map icons are colored or assigned to a predefined label like


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Jos? Luis Carrasco](/t5/user/viewprofilepage/user-id/4701094) ?

Welcome to the Community! With the Map View there is currently no way to customise the icons to differentiate the colours to the cards.

I'd perhaps look at raising a feature request as I'm sure there's many members that would love this functionality. To get these requests to the right people I'd recommend reading Trello's guide on how to submit a feature request here \>\> <https://help.trello.com/article/724-submitting-feature-requests-for-trello>

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura
Previous admin has left, now we have no control over the workspace
Asked by Luke Murray:

How can we add a new admin, as we have no access to the previous admins account? We obviously, also have no way of removing the old admin?????

Help required.....


Answers:
author: Pramodh M
body: Hi [@Luke Murray](/t5/user/viewprofilepage/user-id/4700962)

Welcome to the Atlassian Community!!

Raise a support ticket with Atlassian to get yourself org admin access explaining why, they will surely help you

<https://support.atlassian.com/contact/>

Thanks,  
Pramodh

comments: author: Luke Murray
body: Thanks.

I think it just sorted it out. I activated a premium account that allowed me to alter the access levels for 14 days. I've now added multiple admins so this doesn't happen again.


Tags: administration
?????? Premium ??? Interprise ??? ??????? ?? 4? ???????
Asked by ??????:

?????? ????, ?? ?????? ?? ?????????? ???? ?? ??????? Premium ??? Interprise ??? ??????? ?? 4-? ???????.

?????, ????? ??? ???????? ??????????? ???????????? ?????? ??????.

?????? ???????? ????? ????? ??.????.

?????????? ????? ? ??? ????? ???? ?????????


Answers:
author: Jack Brickey
body: ??? ???????? ?????? ????? ??????????? ????, ?? ?????? ????????? ? ??????? [????????? Atlassian](https://www.atlassian.com/partners).

comments: author: ??????
body: ?? ????? ??????? ? ??? ??? ????????? ????? ?????????, ?????? ????? ???????? ????????.

? ????? ?????? ?? ???????? ?????????? ?? ??????? ? ?????, ????? ??? ???????? ??????????? ???????????? ?????? ??????.

????? ????? ????? ??? ????? ???????? ???????????
Salesforce Powerup login
Asked by Andrew Hodson:

Hi,

We use a different URL to access SalesForce https://\<companynamehere\>.lightning.force.com/

How can I get the Powerup to go to the correct URL to log in?

Thanks!


Answers:
author: Dave Liao
body: [@Andrew Hodson](/t5/user/viewprofilepage/user-id/4700374) - hi Andrew! Can you share a screenshot of where you're trying to log into Salesforce?

When initially connecting a Trello board to Salesforce, there's usually an option to use a custom domain (lower-right of the Salesforce login prompt).

Hope that helps!

comments: author: Andrew Hodson
body: Hi Dave,

You star! Thanks for the quick reply. I missed that completely.

Cheers

/Andrew


Tags: power-up

salesforce
How do I change my Trello name in 2022?
Asked by LvnMY:

I've tried over many many days to change my Trello account info through trello.com/me but it keeps reverting to the old one no matter how many times I save it. My atlassian details have been updated but it doesn't reflect on my Trello. I am unable to change my Trello name, initials,. Even though the field is editable and it says "saving". Please help.


Answers:
author: Alex W
body: Hi [@LvnMY](/t5/user/viewprofilepage/user-id/4700152) - you can change your username at <https://trello.com/me/profile> and your full name and other details at <https://id.atlassian.com/manage-profile/profile-and-visibility>

Can you tell me what field you're trying to change, e.g. username, Full name, etc.?

comments: author: LvnMY
body: *** ** * ** ***

I have a different problem today. So, after posting, the profile image FINALLY changed and the full name and display name BUT THE INITIALS cannot be changed.

It's one field after another that does spooky things. Wonder if it's because I use SSO? Atlassian website I can change. The problem is on the Trello app, the changes aren't reflected.....

![SmartSelect_20220110-130509_Chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/176962i9F1172F026D93E6D/image-size/large?v=v2&px=999 "SmartSelect_20220110-130509_Chrome.jpg")


author: Vero Rivas
body: Hi [@LvnMY](/t5/user/viewprofilepage/user-id/4700152)

You can change the username in this URL <https://trello.com/your/account> and clicking on Change name, Initials or Bio

Cheers
Question about an specific search in Trello
Asked by Alicia:

Hello everyone!

I have a question about an specific search in Trello:

My friend's company uses Trello to make orders. They use cards with the order numbers as the title card, to make the tracking.

They use this kind of numbers: order 555_6536, order 555_6537 ...

Well, he tries to find the order, writing in the searching box: 6536, or 6537

He has realized that Trello does not find the cards in this way

But if he use this kind of number: order 555 6536, order 555 6537... And he tries to find the order writing in the searching box: 6535 or 6537, the card appears.

Does the "_" symbol the problem?

I thought Trello can find anything in the texts, or in the part of the texts

Thank you for your opinion in advance

Alicia


Answers:
author: Vero Rivas
body: Hola [@Alicia](/t5/user/viewprofilepage/user-id/4216965)

Me resulta extra?o lo que comentas no he podido reproducir la situaci?n y leyendo la documentaci?n, creo que deber?a funcionar, no s? si la habr?s le?do pero la comparto contigo por si acaso.

<https://help.trello.com/article/808-searching-for-cards-all-boards>

<https://blog.trello.com/the-secrets-of-superior-trello-searches>

Espero que est?s bien.

Un saludo

comments: author: Alicia Fil?u Birlanga
body: Hola [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760) ! Gracias por tu ayuda.

Igual est? relacionado con alg?n comando de b?squeda, no s?.

He hecho una grabaci?n de pantalla del caso.

Tarjeta con nombre "PEDIDO 555 1974"

Tarjeta con nombre "PEDIDO 555_1974"

En la b?squeda pongo 1974, y s?lo me aparece la tarjeta PEDIDO 555 1974

No s? muy bien por qu? ocurre, pero quiz? deber?n cambiar la nomenclatura de los nombres de las tarjetas de los pedidos para que puedan encontrar los pedidos por n?mero del final. [Grabaci?n pantalla con b?squeda](https://www.loom.com/share/f9c47c25926a46b2a4cfec882e565fae)


author: Vero Rivas
body: Hola [@Alicia Fil?u Birlanga](/t5/user/viewprofilepage/user-id/4580923)

He visto el v?deo y te soy sincera pareciese que la b?squeda la hace mediante un right o un left, realmente es un caso extra?o

Si pruebas a buscar como en windows "\*1974" a ver si as? te muestra todas las tarjetas, cualquier cosa me comentas, intentar? reproducir la situaci?n en mi Trello.

Un saludo.


author: Alicia Fil?u Birlanga
body: Gracias [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760) , perdona, no vi la respuesta.

He probado lo que me dices, de buscar \*1974, y tampoco va.

Lo que me dices de que la b?squeda la hace mediante un right o un left, no lo entiendo ?

Yo he pensado una cosa. Tendr? que ver con Markdown? En Markdown poniendo "_" delante y detr?s del texto se convierte en Italic.

No s?, igual es algo sin explicaci?n de la t?cnica simplemente?

Gracias [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760) ! sigo investigando!
Can I put the time on a Trello Card?
Asked by Sharnee:

Is it possible to show the time on a trello card? so that we know the time the card was completed?

It would be even better to be able to show the start date/time and end date/time of a task. Is this possible?

Many thanks in advance?

![time.png](https://community.atlassian.com/t5/image/serverpage/image-id/176910iEECB4661C867FCFC/image-size/large?v=v2&px=999 "time.png")


Answers:
author: Genti Tola
body: Hi there!

[Card Time In List](https://trello.com/power-ups/6211e70cf500cc8f17546a80/card-time-in-list#:~:text=Measure%20the%20time%20each%20card,been%20in%20the%20current%20list.) for Trello can do the following:

- It automatically calculates the dirations the card has spent on each list

- It can display the amount of to until due date or past due date

- It has a cumulative duration mode, which sums up the dirations on specified lists

- It can export duration reports

- and much more...

Cheers!


author: Vero Rivas
body: Hi [@Sharnee](/t5/user/viewprofilepage/user-id/4699846)

Look at this posts, maybe can help you

<https://trello.com/power-ups/5d367a59d5db032812ddbf22/time-tracking-reporting>

<https://help.trello.com/article/941-time-tracking>

<http://www.timefortrello.com/how>

Cheers
Changing email address and keeping history of original account
Asked by Ali Banaee:

Hi  
I work in a business where its members have been using Trello with their personal emails so far. Now that their business email addresses have been set up, we have asked them to switch to their new emails so that only business accounts can access the boards.  
There is a problem regarding members who have been using Trello for their business \& personal tasks simultaneously:  
They have been asked to create new account which is invited to each board accordingly. Then, we have asked them to join their current tasks with their new account, which is followed by the removal of their original account, but any track, showing the members of the archived cards is lost. This matters because it is our only way to know who has done what.  
Is there a way to do this in a way that history remains completely?


Answers:
author: Michael Pryor
body: If you already made new accounts using the business email there is no way to do it now.   

If they had not yet used their business email in trello they could have just changed the email address in their account. It won't let them do they now this because that email already belongs to a different account.

comments: author: Ali Banaee
body: Yes, it makes sense.

They should change their email first, then create a personal account and move their personal boards to their own workspace.

Thank You very much.


author: Ali Banaee
body: By the way, if a new account with business email has just been created, would it work out if we simply delete this account and change the email instead?


author: Michael Pryor
body: Maybe? To be honest I'm not sure.


author: Ali Banaee
body: I checked, it doesn't work out. Trello send an email stating that the email address is already associated with another Atlassian account.

![photo_2022-01-12_19-30-55.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/177440iCBF02F6AD7CE970D/image-size/large?v=v2&px=999 "photo_2022-01-12_19-30-55.jpg")


author: Michael Pryor
body: You might have to delete the atlassian account and wait 30 days too or something like that.
Disable "link cards"
Asked by Pascal Raabe:

When I paste a URL into a list it used to create a card, attach the pasted link as a link attachment, fetch the page title and add it as a card title and fetch a preview image and add it as an attachment to the card.

Now with the new "link card" feature it creates a card that does the same on the surface but isn't useful at all because it doesn't behave like a card. It can't have labels, descriptions, checklists or anything else that a card need to have to be useful. When I click on this card it opens the link instead of letting me work with the content of the card. It's infuriating!

Is there a way to switch off the "link card" behaviour and get the old functionality back? I don't want preview images or link titles updating at any point. I just want to paste a URL and get those assets added to a card that I can then populate with labels, checklists, comments etc.

![Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/176866i88DFB7DAA50EDB20/image-size/large?v=v2&px=999 "Trello.jpg")


Answers:
author: Pramodh M
body: Hi [@Pascal Raabe](/t5/user/viewprofilepage/user-id/4699480)

Welcome to the Community!!

Use search something like

has:attachments board:id

to get the Useful cards

There is no configuration inbuilt to get the cards with attachments on board

Thanks,  
Pramodh

comments: author: Pascal Raabe
body: Thanks Pramodh.

Sorry if I wasn't clear. I'm not searching for cards. I want to \*create\* cards, just regular cards and automatically attach a link to the card as well as a preview image fetched from that link. I do not want this to be a "link card" because I want to use labels, descriptions, comments, checklists etc. on that card.

This used to be the standard behaviour when pasting a URL into a list. The automatic "link card" feature seems to have removed that behaviour entirely.

If link cards can't be turned off, I was wondering if there's a workaround using Butler to achieve the same result?
How to leave a board and delete from my workspace.
Asked by Ricardo Sandoval P?rez:

Hi all;

I am new to Trello, I have a free student account to try and I have many doubts, but the first and most important is the one I explain below:

I currently want to free up space. For this I want to leave and delete a board in which I am an administrator and there are people working (it is an active board), in that board there are more administrators, but if I close the board to be able to permanently delete it, I also close it to the rest of the people.

I tried to leave the board but then I was not able to delete it from my workspace.

I would appreciate all the help you could give me.

Thanks in advance;

All the best;

Ricardo Sandoval


Answers:
author: Michael Pryor
body: You would need someone to move it to a different workspace if you want to free up space in your existing workspace.

comments: author: Ricardo Sandoval P?rez
body: Yes I think do that, but I guess there will be a way to get it right, without creating a trash workspace.

Thanks


author: Jack Brickey
body: You can change the board owner - [making-a-user-an-admin-of-a-board](https://help.trello.com/article/790-making-a-user-an-admin-of-a-board)

You can then leave the board - [leaving-a-board-in-trello](https://help.trello.com/article/804-leaving-a-board-in-trello)

these links provide access to the documentation which is a great resource.

comments: author: Ricardo Sandoval P?rez
body: I tried that, but after leave the board, I can't delete from my workspace.

Always still appearing in my workspace. Do you know if I did something wrong.

Thanks


author: Ricardo Sandoval P?rez
body: Hi everyone....

Any other idea???