youngmon/atlassian-qna huggingface dataset:
Are Confluence and Jira Cloud still limited to 2000 users?
Asked by Frank Kmiec:

Or is it possible to go beyond that now? The most recent answer I found online was from 2016. We need between 3000 and 4000 users.


Answers:
author: Nic Brough -Adaptavist-
body: Yes, they are still limited.

There was a talk at the last summit about aiming for 5,000 for the next Summit, but I don't know how far Atlassian have got with that (it's definitely not there yet)

comments: author: Prem Chudzinski _extensi_
body: Due to recent Intel CPU bug they may decrease the limit :)


author: Nic Brough -Adaptavist-
body: Very true, that could really hurt their capacity. I suspect it may have added quite a lot of lead-time to any planned increase in numbers!


author: Frank Kmiec
body: Thanks all for your replies. Seems strange that the cloud version is more challenged with scale than non-cloud. Good points on probability of having to wait a bit longer for increased numbers.


author: Prem Chudzinski _extensi_
body: [@Frank Kmiec](/t5/user/viewprofilepage/user-id/711140)

Don't even bother with the cloud version. It's slow, limited and security may be an issue if you want to use 3rd party marketplace addons (your data processing takes place at vendor servers not at Atlassian).

If you're interested I can help you choosing the right set of tools for your requirements and do the setup at your organization.

Just let me know on p.chudzinski@extensi.io


author: Prem Chudzinski _extensi_
body: [@Sebastian Kleinholz](/t5/user/viewprofilepage/user-id/1179648) the same goes to you ;) drop me an email


author: Sebastian Kleinholz
body: Look here <https://www.atlassian.com/software/confluence/pricing?tab=self-hosted> 10000+ are possible.

comments: author: Sebastian Kleinholz
body: Sorry - that was for server. Cloud Confluence limit is at 2000.


Tags: jira
When adding a new event type for team calendars are they exclusive to just that team calendar?
Asked by npci:

When adding a new event type for team calendars are they exclusive to just that team calendar? If I had a new event type to a team calendar, will other team calendars have to see that event type as an option as well?


Answers:
author: Brien Matthys
body: On Confluence Server, version 5.10.4, the event types are exclusive to the team calendar.


author: AnnWorley
body: On my Confluence Cloud test instance the custom event types were limited to the team calendar I added them to.

If you would like me to investigate further, please let me know what version of Confluence and Team Calendars you are using, if you are not using our Cloud hosted version. (If it is hosted by Atlassian the URL will be https://\<your_instance\>.atlassian.net)


Tags: team-calendars-for-confluence
How do you get a page to show up when you move it to another space?
Asked by Jill Segal:

I'm trying to move some pages from one Space to another, but when I do, it will say at the top that the page is under the Space I want (Finance Revenue Operations), but it's not showing up in the "Pages" section... it still says I have no pages even though I've moved multiple pages to this Space.


Answers:
author: Stephen Deutsch
body: Hi Jill,

if you don't choose a parent page under which to move the page, then it will put the page at the bottom level of the space, on the same level as the home page. Because only the children of the home page are displayed in the sidebar, those pages do not appear. You can move them under the home page by going to "Space Tools", "Content Tools", and "Reorder Pages", and then you should see your pages and you can drag and drop them to the proper place.

comments: author: Jill Segal
body: Thank you so much! This worked great. Appreciate it :)


Tags: atlassian-support
Can I use my own controlled vocabulary for labels in confluence?
Asked by Maky Afework:

I am working on a tagging strategy for an enterprise users on confluence. Since there are going to be a high volume of users, I wanted to know if there is a way we an maintain labels simlar to a taxonomy. If someone types prescription drugs and another types RX wanted it to automatically pick the preferred name from a list.


Answers:
author: Nic Brough -Adaptavist-
body: Labels are intended to be completely free format for the users to tag things in any way they want. So, no, there's no reduction in freedom for your users.

My personal feeling is that there should be one set of labels, but there should be two types - "official" and "free format". Give your users a list of pre-approved labels, but still let them enter the ones they often need as well.

Anyway, if you want to go the other way, have a look at the labels add-ons in the marketplace. The one that I've used a few times to totally break the label field when that's been a sensible requirement (rare, but it does happen) is the "labels cage". Well worth a look for your use-case. But check the others, it's been a while since I looked.

comments: author: Fran?oise Coulon
body: Hello, I would also like to use controlled vocabularies as we already have a taxonomy and a thesaurus and we would need to re-use it for the Labels in Confluence. Do you know what tool(s)/add-ons we could use to import or link them in Confluence?

Many thanks in advance

Fran?oise


author: Jules Perrelet
body: Bonjour Fran?oise,

Avez-vous trouv? une solution ? Je cherche ?galement ? cr?er des th?saurus/taxonomies afin de pouvoir classer le contenu de ma base de connaissances !
Confluence: Allow public access to some pages
Asked by Daniel:

Hi,

I would like to grant public access to some pages of Confluence. In particular, the user's manual I'm writing.

I would like them to see it, and even to write comments.

Is this possible?

Reading the documentation I haven't found a definitive answer.

<https://confluence.atlassian.com/doc/setting-up-public-access-156.html>

Thank you and sorry If this is not the right place to ask for it


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: I think [this doc](https://confluence.atlassian.com/doc/assign-space-permissions-139460.html) is probably what you're after. If I understand the requirement correctly, you have content that you want to make public so that people can see it without needing a login (and license.) Assuming I'm right, here is how it works.

Atlassian refers to this as "anonymous access." Basically, you just need to create a Space and assign the Space Permissions that you want to grant anonymous users per the doc above. This feature allows you to have a combination of private and public content in your Confluence instance. Just be careful with it! It's easy to inadvertently grant anonymous access to the wrong stuff!

If you need to have public and private stuff in the Space that you allow anonymous access to, you can use a feature called [Page Restrictions](https://confluence.atlassian.com/doc/page-restrictions-139414.html) to take away anonymous access to certain pages (and their descendants) easily. Good luck!
Can I customize the default "create issue" from Confluence to add additional fields?
Asked by Adam Humenansky:

Using the built-in functionality of Confluence and JIRA integration, we can easily create an issue from highlighted text while on a page.

Is there a way to customize the fields available on this form? I'd like to add "Assignee" primarily, but also would like to add "Component" (which may be trickier, as it is a multiple-select from a list).

I found in the JIRA Integration plugin a module called "jira-create-issue-form" which I feel might be the thing to modify to add fields...

Any advice is appreciated.


Answers:
author: AnnWorley
body: Hi Adam.

Long story short, the fields have to be set as "required" in Jira. After the fields are required in JIRA they will appear on the Create JIRA Issue dialogue in Confluence. Please see this article for an explanation and a link to the instructions for Jira: [How to make a field visible in the Create JIRA Issue dialogue in Confluence](https://confluence.atlassian.com/confkb/how-to-make-a-field-visible-in-the-create-jira-issue-dialogue-in-confluence-678560701.html)

Thanks,

Ann

comments: author: Adam Humenansky
body: This is excellent, thank you. I searched hard for that article, but I wasn't able to come up with it, so I appreciate your pointer.

Unfortunately, this doesn't seem to work, or it has restrictions that are not defined on the page you linked. Was it incorporated only in a Confluence version after 6.5?

Further info:  
When I try to create an Issue with required fields, I get a warning that says "The Required Field *name of field* is not available in this dialog. You will need to create your issue in JIRA directly"

Thank you!


Tags: jira
How to show My Confluence Action Items on My Confluence Home Page
Asked by Doug Kozar:

How can I show My Confluence Action Items on My Confluence Home Page?

That is, the "Action Items" from meeting notes we take that are my responsibility that appear on my **Profile** \> **Tasks** and are **Assigned to me** \| **Incomplete**

Thank you.


Answers:
author: Davin Studer
body: You can do that with the task report macro.

comments: author: Doug Kozar
body: Actually, just playing around while waiting for a community support answer led me to that very spot. It worked BTW...thanks [@Davin Studer](/t5/user/viewprofilepage/user-id/781467) !!


author: Irina_Bel_Stiltsoft_
body: I would like to share the experience of our users that perceive [Talk - Advanced Inline Comments](https://marketplace.atlassian.com/apps/978531/talk-advanced-inline-comments?hosting=datacenter&tab=overview)as tasks. When they mention somebody in the comments, that means this task is assigned to these employees. Every user can build , then to overview 'tasks' that are unresolved and where they've been mentioned. They can easily switch to the comment by clicking on the link in the Page column. When a task is done, they can resolve it or archive it on the page to refer to it later. Talk Report includes the following information:

![Talk report.png](https://community.atlassian.com/t5/image/serverpage/image-id/206448i37523BE12F51856B/image-size/large?v=v2&px=999 "Talk report.png")


Tags: report

task
How can i new category in my product requerimient
Asked by Sebastian casabonne:

How can i new category in my product requerimient of my confluence cloud like when i use status or other macros, my new category is:

* Stackholders
  * Client
  * Boss
  * Analyst

.using the shortcut (\[ or @)


Answers:
author: AnnWorley
body: Hi Sebastian,

I am afraid I don't completely understand what you want to add to Confluence Cloud. I edited the Product Requirements template on my instance (https://\<my_test_instance\>.atlassian.net/wiki/pages/templates2/listglobaltemplates.action) and did not find categories, so I am not sure how we would add a new one.

In Confluence Server it is possible to create user macros that can be added with a curly bracket but I have not heard of a way to customize Confluence Cloud to add certain content using shortcuts outside those already configured. The square bracket is a link and the at sign is for mentions.

Please let me know more about what you would like to add to the Product Requirements template in Confluence Cloud, so I can help research it.

Thanks,

Ann
How/Can you track if and by who a space or page has been made public?
Asked by Keyonna Coburn:

For compliance reason and for security tracking I need to be able to determine if any by who a space has been moved from private to public etc. How can this be accomplished.

Kind Regards,

Keyonna Coburn


Answers:
author: Edwin Kyalangalilwa
body: Hi Keyonna,

You can try looking at audit log

<https://confluence.atlassian.com/doc/audit-log-829076528.html>
Cannot demo Team Calendars
Asked by Gary Spencer:

We're trying to demo Team Calendars from the Marketplace within Confluence but only see the option of Buy Now and not Trial.


Answers:
author: Mikael Sandberg
body: If you do not see the Free trial button next to it it means that you have already installed it on your instance and used up your trial license. You can request a new trial license by going to my.atlassian.com and generate a new license there. In case you have already removed the app from your instance (check under manage add-ons if it is listed there) then you would have to download the jar file from [Marketplace](https://marketplace.atlassian.com/) and manually up-load it to your instance.

comments: author: Mikael Sandberg
body: I believe the license agreement limit the number of times you can download a trial license, the support for it ends after 90 days.


author: Gary Spencer
body: Looks like uploading the add-on directly to Confluence and applying for a new eval license did the trick. Thank you.
Toggle Powerpoint Presentation
Asked by Jasmin V.Skrutl:

Is it possible to toggle between a powerpoint presentation and text in the browser in Confluence, rather than the ppt.preview expanding across the whole screen?


Answers:
author: AnnWorley
body: I am afraid there is no toggle between previewing an attachment and the text on the page. One workaround would be to open the presentation in another browser tab or window and click between the two.


Tags: ms-powerpoint
How can I prevent confluence from sending page content in notification emails?
Asked by Jennifer Bayuk:

I see that there are several posts on this topic. We all want people to be notified of changes but want our users to login to confluence to see the changes, not have the content sent via email. The whole point of using confluence is to have a secure collaboration portal, not to disseminate information via email. From my perspective, the only current solution to disable the email server altogether. But not having notification when things are updated significantly reduces the value of the collaboration features. Is there a product road map feature that will stop distributing content with the notifications?


Answers:
author: AnnWorley
body: Hi Jennifer,

Confluence has a configuration option in the user profile's email settings to show changed content or not, under **Show changed content** as described in [Email Notifications](https://confluence.atlassian.com/doc/email-notifications-145162.html):
> Option: Do you want your notifications to include details of the changes made to the content?
>
> If you don't select this option, your notifications will include only the title of the page, and any comment the author made when updating the page.  
> If you do select this option, your notifications will show the differences between the current and previous versions of the page.
>
Please let me know if that helps for your users.

Thanks,

Ann

comments: author: Jennifer Bayuk
body: Thank you for the suggestion. But I tried that on my own profile, and I still got content in email. Moreover, I cannot trust all users to find and exercise that option. It needs to be an administrative feature.
What is the best way to allow a user to update a Confluence page from another site?
Asked by John Wilson:

I know it is possible to allow for this I just want to know what the best way to do it is.


Answers:
author: Nic Brough -Adaptavist-
body: The other site should validate whatever changes are needed fit with Confluence content, then update the page via a REST call.


Tags: api

java
Confluence Certificate renewal
Asked by Scott Grien:

We have followed the steps to apply a certificate from a certificate authority to utilize SSL for our Confluence instances and that is working perfectly. We are to the point where the certificate is now expiring and we need to renew. Are there any instructions as to how to properly renew a certificate?

Thanks,

<br />

Scott


Answers:
author: Scott Grien
body: After some trial and error, I discovered how to accomplish this without starting from scratch. I'll share it here if others may have the same question. If you've followed the steps in the link I posted above, when it is time to renew the certificate, do the following--

1. On the server that is hosting Confluence, open an elevated command prompt and navigate to your \<Confluence install folder\>\\jre\\bin.
2. Issue the following command **keytool -certreq -keyalg RSA -alias tomcat -file certreq.csr -keystore \<location of .keystore file\>\\.keystore**
3. Submit the certreq.csr file to your certificate authority.
4. After you receive the new certificate, from the same elevated command prompt location enter the following command **keytool --importcert --alias tomcat --keystore \<location of .keystore\>\\.keystore --file \<path to new certificate file\>**
5. restart the Confluence service.

Hope this helps anyone having the same issue as myself..


author: Dave Theodore [Coyote Creek Consulting]
body: Depends how you set it up. There are 3 common ways of doing SSL termination.

1. Use a reverse proxy server, such as [Apache](https://confluence.atlassian.com/kb/securing-your-atlassian-applications-with-apache-using-ssl-838284349.html).
2. Have Confluence's built-in [Tomcat](https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html) do it.
3. Use a hardware load balancer.

My recommendation would be to use either a reverse proxy or a hardware load balancer. It is much easier to manage certs with one of those. If you have Confluence managed certs, you will need to restart Confluence in order to activate the new cert and it is a hassle to manage. Additionally, it forces you to run Confluence as root/administrator if you want it to listen on port 443 (bad.)

If you can figure out how it is set up now, give us a bit more info and we can get you going. :)

comments: author: Scott Grien
body: We followed the instructions posted here to set up [Confluence to use HTTPS.](https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html)

The instructions indicate how to set everything up initially, but there is nothing to indicate what needs to be done when it is time to renew the certificate.

Does the entire procedure need to be performed again, creating an entirely new .keystore file from scratch?


author: Dave Theodore [Coyote Creek Consulting]
body: You can just add to the existing keystore. But, yes, basically just follow the same procedure again.
How to create small-scale timelines in confluence?
Asked by William Wicker:

I would like to be able to create timelines of events on a small scale. That is to say, milliseconds to minutes.

The roadmap macro looks nice, but it doesn't give me any kind of small-scale resolution (weeks vs months just won't do!)

Is there another way to get similar results, but on a much smaller timescale?


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi William,

[Chart from Table](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Chart+from+Table+macro) macro ([Table Filter and Charts](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) add-on) supports date-time values with precision up to seconds, but not milliseconds.

comments: author: William Wicker
body: I'll give it a try. Thanks!


author: Shannon S
body: Hi William,

I wanted to show you a feature request that you can vote on and comment on with your usage case to show that users want different scales for Roadmaps.

* [CONFSERVER-37173](https://jira.atlassian.com/browse/CONFSERVER-37173)

I'm not really familiar with other add-ons that could do this, but I would start with these:

* [Confluence apps \| Roadmaps](https://marketplace.atlassian.com/search?product=confluence&query=roadmap)

If you give any of those tries just give the vendor a shout here if you have any questions and they can answer your query.

Regards,

Shannon

comments: author: William Wicker
body: Thanks! The Roadmaps macro as-is won't work. My timeline is all over in 10 seconds. I need a way to show a sequence of events in a small timescale. Also, that sequence does not have to be date-based.

(But I did go vote for that feature enhancement request)


author: Shannon S
body: Thank you, William! I saw your feedback as well. :)   

Hopefully you will be able to find a workaround using Andrey's suggestion for the time-being.

Regards,

Shannon
How to hide PDF Export function for group of users using Custom HTML
Asked by Elena Oleksenko:

Hello!

I found a method to hide Export to Word function using Custom HTML <https://community.atlassian.com/t5/Confluence-questions/Disable-Certain-Tool-Options-for-Anonymous-Users/qaq-p/194521>

But when I try to use this method for PDF export it does not work.

Is there an error in code block below or this is simply impossible - to hide this function in such a way?

```
#if ($userAccessor.hasMembership('test-restriction', $helper.action.remoteUser.name))
<style type="text/css">
 ##action-pdf-page-export {
 display:none !important;
 }
</style>
#end
```


Answers:
author: Victor Florin Pana
body: Hello Elena,

In the title you said want to hide the PDF export and in the body you talked about Export to Word so I will assume that you would like to stop people from exporting the space no matter what option.

On a space level, you can always remove the users Export permissions, assuming that you have space admin rights.

Alternatively you can disable exporting on the entire Confluence instance: <https://confluence.atlassian.com/confkb/how-to-restrict-the-ability-to-export-a-space-in-confluence-800699946.html>

Kind regards,  
Victor

comments: author: Elena Oleksenko
body: Hello Victor!   
Thank you for the reply!

My explanation a bit messy, probably. I meant, I need to hide menu item "Export to PDF" from Tools menu only for one group of users. Users who are not in this particular group should be able to use "Export to PDF" function.


author: Victor Florin Pana
body: Hello Elena,

If you want specifically to hide it, unfortunately I cannot help you. But if you want just for it to be unusable for members of a group, although it might still be visible, then you can restrict this from the space permissions section. Simply ensure that the specific group, does not have the "Export" permission ticked.

Best regards,  
Victor
Read-only internal users
Asked by Joan Andreu Juan Torrens:

Hello,

We use Confluence Cloud in my company and we would love to use it to share some documents with our users, but not with any internet anonymous user.

That users match with the users that are our Service Desk customers.

Can we do that?


Answers:
author: Shannon S
body: Joan,

From my understanding of your question, the users you want to share the documents with are your Service Desk Customers, is that correct?

If so, you can set a specific Confluence space to be the [Service Desk's knowledge base](https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html), and you can allow access to **everyone with access to your Service Desk**, which will include your Service Desk Customers. This also makes it so they don't need a license in Confluence.

You'll just want to make sure that sign-up for your Service Desk isn't public, which would defeat the purpose.

Let me know if you have any questions about that.

Regards,

Shannon

comments: author: Joan Andreu Juan Torrens
body: Yes, this is what I was looking for. Thank you!


author: Shannon S
body: You're welcome Joan! If you have any troubles with it, let me know. I used to be on the Cloud support team. :)

Regards,

Shannon


author: Krisztian Kovacs
body: Hi [@Joan Andreu Juan Torrens](/t5/user/viewprofilepage/user-id/622283),

you can try to give that/those specific user(s) view right in the space permissions.

Or you can give view rights to a group.

I hope this help. Let me know if you have any questions. I'm happy to help.

Cheers,  
Krisz


Tags: jira-service-desk