youngmon/atlassian-qna huggingface dataset:
Adding contractors to a single project
Asked by Mark Herschberg:

I have multiple project boards in Jira. For one board, let's call it Board Alpha, I want to invite contractors. The should only have access to this board and only for certain ticket permissions. The should not have access to other boards.  

I've tried to follow the article   
<https://confluence.atlassian.com/cloudkb/how-to-restrict-project-access-for-teams-in-jira-cloud-953142266.html>

and

<https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/>

I created a group Alpha Contractors and add a contractor (and my personal account as a test). So it has two users.  

I went to Board Alpha and in the project permissions gave Group Alpha browse Projects permission (this is on the specifi board so I think it will only allow access to this board) and gave this group various permissions under issues and comments.  

However from my personal account (not my word account which is an admin) I still can see any board. I can't figure out what step I'm missing.


Answers:
author: Trudy Claspill
body: Hello [@Mark Herschberg](/t5/user/viewprofilepage/user-id/5546544)

Welcome to the Atlassian community.

Permissions apply to a project, not a board. If the user has the Browse Projects permission in a Permission Scheme then they will be able to see all the projects that use that Permission Scheme. In addition, if there are any Team Managed projects in your system permissions to see those projects (and their associated board) is handled in each of those projects. So you would have to ensure that the users did not have permissions in each Team Managed project.

The ability to see a given Agile board is based on the permissions for the underlying projects plus the Sharing Permissions set up for the filter used by the board.If you don't want the users to be able to see other boards you need to make sure that the filters for those boards are not shared in a manner that would enable the users to see those boards.

Refer to <https://support.atlassian.com/jira-software-cloud/docs/manage-filters/#Update-permissions-of-a-filter>

comments: author: Trudy Claspill
body: Hello [@Mark Herschberg](/t5/user/viewprofilepage/user-id/5546544)

Were you able to solve your problem with the guidance we provided?

If not, please let us know what additional questions you have.

If you were able to solve your problem, please consider clicking on the Accept Answer button to mark your Question as Solved.


author: Mohanraj Thangamuthu
body: Hello, Good day. You need to check the existing project permission as well (both Team managed and company managed projects). Following link will guide you with the steps. <https://confluence.atlassian.com/jirakb/need-to-restrict-external-user-access-to-one-specific-project-1116279104.html>


Tags: cloud

jira-cloud
Why is the custom filters option not in my team managed project settings?
Asked by Cameron:

Hi Everyone,

I'm following this article:

<https://community.atlassian.com/t5/Jira-articles/Find-issues-faster-in-your-team-managed-board-and-backlog/ba-p/1973243>

and the first step:

\`In your team-managed project, go to Project settings \> Board \> Custom filters\`

There is not board option or custom filters option:

![Screenshot 2024-07-18 102810.png](https://community.atlassian.com/t5/image/serverpage/image-id/336209iF074AEBA6EA7A7BD/image-size/large?v=v2&px=999 "Screenshot 2024-07-18 102810.png")

Any ideas on why i'm not seeing this? I'm an admin.

Thanks!


Answers:
author: Annie _DevSamurai
body: Hi [@Cameron](/t5/user/viewprofilepage/user-id/432290)

The guideline from the article above was implemented in Software projects. But it seems like your project is Jira Work Management. To add custom filters in JWM, you can follow these steps:

1. Choose your project
2. Click on "Issues" in the navigation
3. Custom JQL settings and save the view  

   ![Screenshot 2024-07-18 at 10.54.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/336228i69847412EBBA3FAE/image-dimensions/444x204?v=v2 "Screenshot 2024-07-18 at 10.54.45.png")  

I hope this may help


author: Y Dang_Candylio
body: Hi [@Cameron](/t5/user/viewprofilepage/user-id/432290)

The board settings option is not available on template**Work management** projects. The article you mentioned above they using template **Software development.**

However, you can perform various actions on the board in the project you are using. If you want to create another board in Jira Work Management project. Here is an article that will help guide you in how to do that: [Creating a Second Agile Board for Team-Managed or JIra Work Management Projects](https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018)

Or you can read these document to go through it for operations you wish to perform: [Monitor your work with the board](https://support.atlassian.com/jira-work-management/docs/monitor-your-work-with-the-board/)

I hope this helps!

Y Dang


Tags: cloud

jira-cloud
Using Jira to Manage New Feature Requests
Asked by Laura Graziano:

I have access to regular ole Jira without any fancy extensions, plug ins etc. My Product Owner is looking for a solution to this problem:

.Have a place to put the intake of new feature requests

. Track the work status

. Assign the features request to someone on the team to look at

. Report back on the status

So I was thinking about using a Kanban Board. I am looking for insight on how to leverage a Kanban Board in the best way to accomplish this. What would be a good label/tag system? What would be a good structure for the ticket? Communicating and Transparency- tagging in Jira? These are all internal customers. Etc. I'd love to hear your thoughts!

Laura


Answers:
author: Nicolas Grossi
body: [@Laura Graziano](/t5/user/viewprofilepage/user-id/5546515) You can use a new issue type in the project or a new project with customized issue types for that ?

Nicolas


Tags: data-center

jira-data-center
I want to change the date format in Jira Asset
Asked by Camila Atenas:

Hi, I am creating an inventory in Jira Assets, and any date fields as "Assigned on" or "Purchase date" appear in the date format MMM/dd/yy, e.g. Jul 17, 2024. I would like them to appear in ISO 8601 format yyyy/MM/dd, e.g. 2024/07/17. It doesn't matter if it appears as 2024/Jul/17. I have not been able to change it from **Cog icon \> System \> General configuration \> Advanced settings** , where you can change the format of the date picker, nor from C**og icon \> System \> Look and feel**.

Is there any other way to change this date format?

![2024-07-17_16-09-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/336184i7C62E7CF0DE848C8/image-size/large?v=v2&px=999 "2024-07-17_16-09-41.png")


Answers:
author: Shawn Doyle - ReleaseTEAM
body: This came up about a year ago. This thread may shine some light, but it may not be helpful in the end.

<https://community.atlassian.com/t5/Jira-questions/Assets-set-date-picker-format/qaq-p/2372433>

I do not see a way to have these date fields behave as all other date fields, yet.

comments: author: Camila Atenas
body: Thanks for the info, I changed the date format everywhere but it doen't change in jira asset, so apparently there is no way to do it :/


author: Shawn Doyle - ReleaseTEAM
body: yet, no way to do it yet. :) I'm sure they will get around to it, Assets came in via an acquisition, it's code base is different than the rest of Jira, eventually, it will get Atlassianize.


author: Nicolas Grossi
body: [@Camila Atenas](/t5/user/viewprofilepage/user-id/5546485) You might take a look at this thread too: [https://community.atlassian.com/t5/Jira-questions/How-to-change-the-date-format/qaq-p/1623601#:\~:text=In%20order%20to%20change%20the,format%20of%20the%20date%20picker](https://community.atlassian.com/t5/Jira-questions/How-to-change-the-date-format/qaq-p/1623601#:~:text=In%20order%20to%20change%20the,format%20of%20the%20date%20picker).

HTH

Nicolas

comments: author: Shawn Doyle - ReleaseTEAM
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) This doesn't work for Jira asset dates


Tags: asset

asset-management

cloud

jira-cloud
Unable to Edit Job Title on my Atlassian Account
Asked by Susheela_Kushwaha:

Hi,

While reviewing my account details, I noticed that the field labeled "Job Title" is locked and I am unable to edit it. When I hover over the field, a message states, "Your admin sets job title". I am the current organization admin, so I should be able to edit it. Is it possible to edit this field at all?

The page where I am encountering this issue: <https://id.atlassian.com/manage-profile/profile-and-visibility>


Answers:
author: Trudy Claspill
body: Hello [@Susheela_Kushwaha](/t5/user/viewprofilepage/user-id/4897026)

Was your account created through integration with an Identity Provider? If so, then the data is being managed by the identity provider and must be changed there.

You can edit your own Atlassian Account information only if you manually signed up for your account in Atlassian Cloud directly and you account has not subsequently been claimed and synchronized to your company's identity provider.


Tags: cloud

jira-cloud
Names (not emails) attached to tasks?
Asked by Samer Khalidi:

I use Trello in a personal basis and want to be able to "assign" tasks to other people just for my followup. i dont want to add them to trello and dont want to create fake emails. Is there an option other than to create labels at the card level (doesnt seem to work on checklist level)


Answers:
author: Christl_Email for Trello
body: Hi [@Samer Khalidi](/t5/user/viewprofilepage/user-id/5393286)

Other options to check out are [custom fields](https://support.atlassian.com/trello/docs/using-custom-fields/) and [Dashcards](https://trello.com/power-ups/6048e897c73d032a983e2a7c/dashcards) (a free power-up) - both super useful for tracking in various ways. You can for example create a custom field, let's call it "Assigned to" with a list of names to choose from. You can also choose to show the custom field (in this case the assigned name) on the front of the card.

![CleanShot 2024-01-09 at 12.24.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/299584i0EC9A50E76D0BC62/image-size/large?v=v2&px=999 "CleanShot 2024-01-09 at 12.24.44.png")

Hope that helps with some more ideas to try in your workflow.


author: Luciana Munhoz
body: Hi Samer! Welcome to Trello community.

In Trello Premium, you can assign a board member to a checklist item (you can check it [here](https://support.atlassian.com/trello/docs/how-to-use-advanced-checklists-to-set-due-dates/)). I understand that you don't want to add them as a member of your board.  

I'm afraid we don't have another way to "assign" tasks to someone if they are not a member of the board.  
As it seems you just want to keep track of it, a suggestion as a workaround would be to add their names to the task itself, as in the example below:  
![Checklistitem.png](https://community.atlassian.com/t5/image/serverpage/image-id/298225iD265163AAC3BD2C5/image-dimensions/392x101?v=v2 "Checklistitem.png")
How do I copy and sync future input from my current iphone to my new ipad?
Asked by sblye:

how do i copy all trello data from my old iphone to my new ipad


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Trello is a Cloud service, your devices do not hold the data, it's all held in the Cloud. All you need to do is tell your new device to use your Trello account to read your existing data.
You don?t have permission to access this content
Asked by Reza Sabori:

Hi to all recently I didn't work with my trello account and today I tried to login in my trello account but I can't login because my account has been deactivated !! I need your help atlassian team !!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You will need to talk to your site administrators, we can't help you here.
API Get Member's Notifications 401 error:
Asked by smbat00:

GET

Get Member's Notifications
<https://api.trello.com/1/members/{id}/notifications> {#toc-hId--408726096}
--------------------------------------------------------------------------------------------------------

When I do this request with my account ID, it works great

and when i do with another user id who joined and allowed it returns 401 how can i fix this problem?


Answers:
author: Rodolfo Moreira
body: Hi smbat00, Welcome to the Atlassian Community! I hope you're enjoying Trello.

We would like to confirm if you and the other user share the same administrative privileges. Specifically, are both of you Workspace admins?

We're more than happy to delve deeper into this issue, however, this might involve discussing sensitive information. To ensure privacy and security, it would be best to continue this conversation privately.

Please open a ticket with us through the following link: <https://trello.com/en/contact#/>

Enjoy the rest of the year! ??
is my board deleted ? is possible ?
Asked by mtGameDev:

Im sure that i had a board for all of my job ideas. but today I returned to trello and I cant find the board. I'm afraid I'm not sure about it because i can't remember what was the name of the board ? ... but i checked all of my accounts in Trello and i can't find the board!

the board was really important to me. i need it. i really don't know what did happen ?

is it possible that my board is deleted by itself or maybe Trello bug ?

is there any way that I would reach my board ?


Answers:
author: Sal
body: Hi [@mtGameDev](/t5/user/viewprofilepage/user-id/5392661)! I see you've already raised a ticket with us, and my colleague Carolina is already working with you to help solve it. I recommend you follow up with her on your open ticket if you have additional questions or concerns. I appreciate your understanding. Merry Christmas!
Due Dates Dependeccies Issues while setting in the checklist of any Card
Asked by Abdullah Khan:

Hi [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180)

Good Day.

I have a following Due Dates Dependencies issues in a Trello card, please have a look and share your expert opinion or thoughts.

**Dependencies**   
? If a task is not impacted by a dependency, it will not change the due for the whole card  
? If a task is impacted by a dependency, its due dates will change

Looking forward to the prompt response, thanks

Regards,

Abdullah Khan


Answers:
author: Sal
body: Hi [@Abdullah Khan](/t5/user/viewprofilepage/user-id/5388242)! If you want to have task dependencies on your board, you can use Trello Automation feature to achieve it. You can learn more about it here: <https://support.atlassian.com/trello/docs/creating-and-managing-task-dependencies/>. I hope that helps with your use case.

comments: author: Abdullah Khan
body: [@Sal](/t5/user/viewprofilepage/user-id/4788952) I have gone through the article and it didn't work as per my requirements.

Can you share any other article or solution for this problem that will relate to the Due Dates dependencies?

Regards,

Abdullah Khan


author: Abdullah Khan
body: In this automation \>\> when an item is added to checklist "Sub-tasks" by anyone, **convert the item into a linked card......**

**I didn't have the second part of this automation which is the important for triggering this rule.**

**Note: I have a premium plan.**

**Regards.**


author: Alex W
body: Hi [@Abdullah Khan](/t5/user/viewprofilepage/user-id/5388242) - you can find the 'convert the item into a linked card' action in the 'Cascade' section of Actions in automation.
Why can't I open .docx or .xlsx attachments. I was always able to open them.
Asked by Steven H_ Buckley:

I have a new computer and only microsoft .docx and .xlsx documents fail to open. Other types such as PDF open with no problem. Ideas?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This has nothing to do with Trello, it's about the software on your new computer. When you click on a file that is presented as an attachment to a Trello card (or an attachment to anything else like a Jira issue or Confluence page), your browser will look for a program to open the file with. I would guess that your browser does not know what to open .docx and .xlsx files with.
How to automate the sending of an e-mail to the e-mail address?
Asked by John Silver:

I receive a request from a client via e-mail in my list and I need to make sure that after the request is found, this request is automatically sent to the client by e-mail. How can this be organized?

P.S. The email is in the description of the card.


Answers:
author: Vishaal S
body: Hey John,

Welcome to the Atlassian Community!

To automate the process of sending an email response to a client after their request is received and processed in Trello, you can use a combination of Trello's features and third-party automation tools like Trello core automation or any external tools for instance Zapier. In your Trello board, set up a dedicated list where all client requests are collected. This helps in segregating and tracking these requests efficiently.

Tools like Zapier or the Core Automation feature in Trello are great for setting up custom workflows. Zapier can monitor your specific list in Trello for new cards. Once a new request is detected, [Zapier can trigger an action to send an email](https://zapier.com/apps/gmail/integrations/trello). You'll need to set up a Zap that connects Trello with your email service (like Gmail or Outlook). In the Zap, specify that when a new card is added to your 'Client Requests' list, an email should be sent to the address specified in the card's description.

You can create a rule in Trello Automation to trigger an email when a card is added to your specific list. However, Trello has some limitations compared to Zapier, especially in scalability aspects regarding the number of users you'd like to share the email with, You can try and use {carddescription} variable on your rule to fetch that information. <https://support.atlassian.com/trello/docs/butler-variables/>

Do let me know if you've more questions. I'd be happy to help.

Cheers,  
Vishaal S \| The Trello Team
Is Trello Compatible with Raspberry Pi4B?
Asked by John Getscher:

Never been used still in the packaging. I would need to know how to set it up?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Trello is a web-based service, you can not download and run it on anything. As a service, it works with all standards-compatible browsers (which you could well be running on a Raspberry Pi)
Automation Issue , when due date arrives nothing happens
Asked by Panaweb Soluciones Constructivas:

There's an issue with automation: when the deadline arrives, it fails to trigger the subsequent command, which involves changing the column


Answers:
author: Laurie Sciutti
body: Hi [@Panaweb Soluciones Constructivas](/t5/user/viewprofilepage/user-id/5392070) and welcome to the Community! Can you provide your Rule details? Screenshots would help troubleshoot...
Hi everyone, can i develop chrome extension with Trello Power Up?
Asked by Tr?n Khang:

I don't see example about build extension with Trello PowerUp. Pls help me!!   
Thanks all!


Answers:
author: Rasmus Wulff Jensen
body: I use this Chrome Extension (<https://github.com/krzmig/strelloids>)... Might give inspiration


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I have not heard of any Trello power-up that acts as a development environment. I think you need to re-evaluate how you are going to write your browser extension, probably by choosing an IDE that works well for the language you are going to write it in.
All of the cards on all 3 of my boards have been deleted! PLEASE HELP!
Asked by Zakkee Muhammad:

I've had a free account for at least 3-4 months with no issues whatsoever. Yesterday I logged into my trello account, where I have 3 different boards, each filled with cards and all the cards have disappeared! Everything was categorized and Im unsure where it is? In the activity log, it list all the changes I've made on the boards and the cards but the cards are missing! Someone please help, I've spent months gathering and organizing this information, I use trello as my content calendar. Thanks in advance!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Deleting cards from a board is a human action, Trello does not have any code that could do this. So there are only a couple of ways they could have been deleted - someone with access to the boards archived and then deleted them, or set up and ran a script or automation that did it. You will need to find the person who did it and ask them why.

The other possibility is that you have logged in with a different account, one that does not have permission to see any of the missing cards.
Rate Standart
Asked by ??????? ????????:

Hi,

I can't find the option to switch from the free plan to Standard. Help me please


Answers:
author: Mayuresh Kamble
body: Hi [@??????? ????????](/t5/user/viewprofilepage/user-id/5391919) ,

You can refer to the documentation [here](https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/) to change your Trello plan.

Regards,  
Mayuresh
Is there a webhook action type for deleting an organization?
Asked by John Shupe:

I am unable to find an action_type for deleting an organization on any of the webhooks. I would assume it would be a part of the enterprise webhook as that's where the creation action comes from.


Answers:
author: Rasmus Wulff Jensen
body: Not used it myself, but according to docs this event exist: "removeOrganizationFromEnterprise"

comments: author: John Shupe
body: I see that in the docs now but I have not seen it come across my end point even after removing multiple organizations.


Tags: api

webhook
Help creating an email rule (due dates)
Asked by Bradley Irish:

Hi!

I'm trying to create a rule that emails me in the morning with a list of cards that are due that day. Is there any easy way to do this? I've been struggling trying to figure out the email reports function, and would appreciate any specific guidance on how to do this!


Answers:
author: Dreamsuite Mike
body: Hi [@Bradley Irish](/t5/user/viewprofilepage/user-id/5247658)

Have you checked this section of the documentation?

<https://support.atlassian.com/trello/docs/creating-reports-with-butler/#Create-a-customized-report>

comments: author: Bradley Irish
body: I figured it out, thanks! I originally saw that document but couldn't follow it (because one of the names of the labels have changed) but I got it to work now, I think, Thank you!
Is there a way to bulk manage/delete previous labels we've created?
Asked by Samaira DeJong:

I'm doing housekeeping on our labels and finding that previous team members had created multiple duplicates of labels with either different spelling, different assigned colors for the same word, or uppercase vs lowercase. My goal is to minimize it to one label and color for each topic, so with that, instead of individually deleting each label, I was wondering if there is a way to select and delete multiple labels at once?


Answers:
author: Dreamsuite Mike
body: Hi [@Samaira DeJong](/t5/user/viewprofilepage/user-id/5391550)

Are you familiar with Make.com?

If so, you can make a very simple scenario to deal with this.

![Screenshot 2023-12-21 19.27.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/297832i29C441603CFDBE3A/image-size/large?v=v2&px=999 "Screenshot 2023-12-21 19.27.07.png")
Dudas de Trello
Asked by AzucenaReyes:

Buen d?a, existe alg?n asesor comercial o partner que nos apoye con un recorrido por trello mostrando sus principales ventajas, as? como para resolver algunas dudas generales que se tienen antes de adquirir la licencia. Todo esto en Espa?ol. De antemano gracias


Answers:
author: Sushant Verma
body: [@AzucenaReyes](/t5/user/viewprofilepage/user-id/5391545)

?Bienvenido a la comunidad!

Por favor p?ngase en contacto con: <https://trello.com/contact>

Saludos,  
Sushant Verma