draw.io on my confluence broken on chrome
Asked by Junichi Sakaeda:

Recently, draw.io plugin seems to be broken on chrome.

I can't create new draw.io or edit from chrome.

It freeze on the loading page.

Error message says it is security problem.

By the way, I can create or edit it from safari.

Is there any solution?

![????????? 2022-11-08 10.11.32.png](/t5/image/serverpage/image-id/224538iC0BBC5A3A21C3308/image-size/large?v=v2&px=999 "????????? 2022-11-08 10.11.32.png")

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Refused to execute inline script because it violates the following Content Security Policy directive: "script-src <https://aui-cdn.atlassian.com> <https://cdnjs.cloudflare.com> <https://connect-cdn.atl-paas.net> 'self' <https://viewer.diagrams.net> <https://apis.google.com> https://\*.pusher.com 'sha256-avuoixynoo/05kdljyp0aobe+gt/ke1/vh2ps+yfqes=' 'sha256-r/ilw7kmsjxeo9eyqctzzyct0pz9ghn1blgki7vpr+a=' 'sha256-5dtsb5mj34lxcef+hfwbblef49xxjaknwgdwa/utwqa=' 'sha256-vs/mxlvd7nby7anv+0t1ap338uf7vrcs7y23kjerhkc='". Either the 'unsafe-inline' keyword, a hash ('sha256-AVuOIxynOo/05KDLjyp0AoBE+Gt/KE1/vh2pS+yfqes='), or a nonce ('nonce-...') is required to enable inline execution.

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Answers:
author: Marija Radovic
body: Hi [@Junichi Sakaeda](/t5/user/viewprofilepage/user-id/5073218)

Any browser extension installed in Chrome?

Thanks,

comments: author: Junichi Sakaeda
body: Hi, [@Marija Radovic](/t5/user/viewprofilepage/user-id/1611803)

I use these extensions:

* Checker Plus for Gmail
* Google Offline Document
* Google Translate
* Intention
* JSONVue
* LastPass
* Video Speed Controller
* Auto Quality for youtube

Thank you.


author: Gaby
body: Good morning!

if the error still exists, I would open a ticket with Atlassian Support.

I myself have experienced three times in the last few days that a Draw.IO diagram froze or disappeared when "publishing", but was able to reactivate it for editing via "Find Diagram" in two cases. In the last case, yesterday, I found the diagram via SEARCH, but could not edit it again. Different from the first two cases.

I use the EDGE browser.

Greetings - Gaby

comments: author: Marija Radovic
body: Hi Gaby,

please submit all the details to <https://drawio.atlassian.net/servicedesk/customer/portal/14> and will take a look.

Thanks,

Marija


author: Gaby
body: Hello Marija,

Yesterday and today I did not encounter the misbehavior in editing Draw.Io diagrams. Thus, I refrain from opening a ticket with you.

For the first two cases I mentioned, I can't send any more snippets because the problem is done. In the last case I have deleted the diagram in question.

My recommendation to the ticket went to JUNICHI. Please contact thus to Junichi.

If in my daily business - currently 50% the creation of very many process diagrams - the above situation occurs repeatedly, I will immediately open a ticket with you.

Thank you for asking and greetings - Gaby


author: Junichi Sakaeda
body: Hi, the error is still exist, and I'll submit it to the form.

Thank you.


author: Gaby
body: Good success - My experience with Atlassian support has been very good.


author: Marija Radovic
body: Thanks.

I replied to the ticket Junichi submitted to our desk. I think one of the browser extensions are causing the issue but we will see if our suggestion to temporarily disable extensions will help Junichi. If not, we will investigate this further and debug.

Regards,

Marija

drawio support


author: Junichi Sakaeda
body: Thanks.

I turned off all extensions on "chrome://extensions/" and try to edit drawio, but it still not work..

FYI, I try it with incognito window, it works.  

Regards,

Sakaeda


author: Gaby
body: Hello Sakeda,  
I would change the browser now for pragmatic reasons. Is not the solution for Google, but could show you if it works in another browser and thus actually Google/Chrom responsible.

Greetings - Gaby


author: Marija Radovic
body: Agree with Gaby. Since it is working in Incognito mode, browser extensions/cache/ cookies might cause the issue so browser change is a good way to test this.

Marija


Tags: cloud

confluence-cloud