youngmon/atlassian-qna huggingface dataset:
Is the Office Excel macro still available for Confluence?
Asked by F'Lynne Didenko:

My team has been using the Office Excel macro in Confluence for months and late this afternoon 5/15/19, it disappeared from the macro browser and now displays the following error on our Confluence pages:

Unknown macro: 'viewxls'


Answers:
author: Brant Schroeder
body: It is available in the latest version of Confluence. <https://confluence.atlassian.com/doc/office-excel-macro-375849173.html>

Please ensure that your **Office Connect Plugin** is enabled.

comments: author: F'Lynne Didenko
body: Thanks! The issue got fixed. I think it was related to the Office Connector - not sure. Now, however, we have a display issue. The Excel files that used to display with column widths defined in the doc are displaying with strange column widths and additionally weird text formatting (e.g., text alignment displayed does not match what is in the doc). Any ideas?


Tags: confluence-server

server
Tracing where a user is blocked access to a page
Asked by Hayden Smith:

I have a user who is unable to access a page.

The page has no restrictions applied to it, and there are none applied to the parent pages in the page tree.

The user is in a group that has view and add comment permission in the space the page is within.

Other users in the same group have been able to view the page and leave comments.

I have used Brian Engert's user macro to view which users have permission to view the page from here <https://community.atlassian.com/t5/Confluence-questions/List-users-who-have-access-to-confluence-page/qaq-p/217593> and in the list of users, the user with the problem is missing.

The user with the problem is able to browse and post to other spaces in Confluence with no issues.

Do any tools that I'm not finding that can help me narrow down what is blocking this user's access, or some logging settings that could help give clues as to how I can fix this?


Answers:
author: Nic Brough -Adaptavist-
body: This can be really hard to trace, but can you tell us

* What the error message is
* How they are trying to get to the space (via link in confluence, external link in an email, etc)
* What version of Confluence are you on
* When you visit the page (in view mode) as someone who can access it, are there any restriction icons at the top at all? If there are, what do they say?

comments: author: Hayden Smith
body: The error message they get is:
> Page Not Found
>
> We can't find that page. This could be because:
>
> The page doesn't exist. The page exists, but you don't have view permission for that space.

They are trying to visit the page by a link. From further conversations it seems they can't see any pages in the space.

Confluence version is 6.14.1

The page is shown as unrestricted. Blue open padlock.


author: Nic Brough -Adaptavist-
body: Ok, then it sounds like it is something in the space permissions. Are they definitely named in there?

Also, do you have more than one user directory?


author: Hayden Smith
body: We currently use Active directory for the users, with the internal directory to maintain an administration user in case it does lose sync with the AD server.

I've had a lot more users raise the same issue today so I'm getting the feeling that something may be a bit broken and have raised it with Atlassian support.


author: Nic Brough -Adaptavist-
body: I would check if there are directory-related errors in the logs, it may be that Confluence does not think the right people are in the right groups.


author: Hayden Smith
body: I can't see anything in the logs for it. Is this something that would be logged by default or would there be an additional logging module I'd need to activate?


author: Nic Brough -Adaptavist-
body: Errors would be logged (unless you've turned it off in "logging and profiling", which I would not expect most people to even know about, let alone use it!)

I'm afraid without a deep look into your system, I can't get any further. I'm sure it will be something I have forgotten, but we'll have to wait for support if there's no errors we can find around user directories.


Tags: confluence-server

server
How to limit the users from exporting some pages?
Asked by Sonya Chen:

There are some pages I don't want the users to export, but some are necessary to allow export. Is there a way to customize it any time any where?


Answers:
author: Nic Brough -Adaptavist-
body: There's no way to do this really, the users can always press ctrl-s in the browser and export what they want. Confluence doesn't have any functions to restrict the exports built into it, there's little point in having them

You can get some control though. If you use the Scroll exporter app, you get more control over the export format, including macros that allow you to wrap text in "if someone does a word and/or pdf export, do not include this in it" commands. If you use those, and then disable Confluence's native exporters, you can at least stop the direct exports of part/all of a page. But you can't stop simple ctrl-s or print-to-pdf in the browser.


author: Fabienne Gerhard
body: Hi [@Sonya Chen](/t5/user/viewprofilepage/user-id/87636) - there may be several solutions. You can give permissions to several groups for export - also see [Space Permissions](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html)

As you can switch pdf export only off globally - [see here](https://confluence.atlassian.com/confkb/how-to-disable-pdf-export-for-pages-or-spaces-711361415.html) this might be the easiest way

May be you just get the pages you wanna get exported in a space where it is allowed and the other ones where it is permitted.

comments: author: Sonya Chen
body: Thanks for helping, but Space Permissions only limits the create/edit/delete of a page, not the export it. And it's not only the PDF export but more importantly the word export that we need to ban.

And we can't decide what page can/cannot be exported when creating a space, and we don't group our business into spaces by the permit of export. So I need more configuration than just the space permissions.


author: Fabienne Gerhard
body: Oh I see the problem - sorry for not being able to help you more - but as [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) there is always a way for someone who wants to get it exported or have the information.... even if they just screenshot it or take out their mobile....


Tags: confluence-server

server
Share page by email stop working
Asked by Terry Zhang:

We have been using the share button to share page to couple email addresses and it's been working fine. Around middle of last week, we started to notice the recipients were not receiving the share notice. I ran some tests and found out when the recipient is a Confluence user or the email address of a Confluence user, the share notice arrives with no issue. But if the recipient is not a Confluence user, the share notice never arrives. Anyone else experiencing the same issue? Any suggestion on how to fix this? Thanks.


Answers:
author: Brant Schroeder
body: My understanding is that they have to be a confluence user or you are not really adding them to the list of individuals that the page will be shared with.

<https://confluence.atlassian.com/confcloud/share-a-page-or-blog-post-724765345.html>

comments: author: Terry Zhang
body: Thanks, Brant. But on the link you sent, it clearly says "The recipients can be Confluence users or any email address(es)". And from our experience, it worked before.


Tags: cloud

confluence-cloud
Received Anonymous Email with Internal Server Data
Asked by William Yeack:

We have a public-facing support site running confluence:

<https://support.member.buzz>

We recently received an anonymous email that contained otherwise internal information about our server:

While none of this information is particularly sensitive, how on earth would they be able to get it? Are they really able to execute any script on the server or is this somehow fake?


Answers:
author: Mikael Sandberg
body: There has been a couple of Security Advisories that has been sent out regarding critical security vulnerabilities, so please make sure that you have the latest version of Confluence running. You can see all the advisories [here](https://www.atlassian.com/trust/security/advisories).

comments: author: William Yeack
body: Thank you very much - we'll install the latest!
How to speed up Confluence on the client side?
Asked by gtirloni:

We use Confluence Cloud and a simple page takes 15 seconds to load for the first time. The browser makes 653 requests and downloads 14MB of data.

After the first load, the pages loads in 8 seconds. Still, 653 requests but only \~90KB is transferred this time. Why doesn't Atlassian pack all CSS/JS files into fewer assets?

Content is being served from the nearest CloudFront edge location but it doesn't seem enough. There are a lot of requests to atlassian.net endpoints and other 3rd-parties.

Does anyone know about any tricks to make it less sluggish? It's not only loading a page but everything feels slow.


Answers:
author: Shannon S
body: Hello Giovanni,

Thank you for contacting us! This is definitely not the desired behavior in Cloud. We'd like to have a look at your instance for you in order to see what might be causing unexpected performance issues.

Could you please raise a ticket with our [Cloud Support team](https://support.atlassian.com/contact)? That way we can have a look at your specific instance and see what the problem might be.

When creating the case, please include a copy of a HAR file that you generate when the page load is slow.

For information on how to do that, please see [Generating HAR files and Analyzing Requests](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html).

Regards,

Shannon


Tags: cloud

confluence-cloud
In task reports how do you mark incorrect incomplete tasks as complete?
Asked by Ashley Karlsson:

I am using a task report for tracking my team's open \& closed tasks. I accidentally marked as item as closed and it went to the closed task report. I then selected the checkbox to re-open the task and refreshed the page but it is still showing as complete. It should have been marked as incomplete and moved to the open task report.

If I go into the individual meeting minutes and uncheck the task, it works and updates the task report but I don't want to do this each time since I defeats the purpose of having the task report.

Has anyone else had this problem and if so, what do you do?


Answers:
author: Diego
body: Hey Ashley, I think we stumbled upon a reported bug for the Task Report Macro.

If I understand it correctly, marking and un-marking tasks as *complete*in the Task Report Macro does not yield the correct results. Is that right?

This being the case, we could take a look here:

**[CONFCLOUD-58465 \| Completing simple tasks or tasks from 'Task Report Macro' is unreliable](https://jira.atlassian.com/browse/CONFCLOUD-58465)**

Granted, this bug related to Confluence Cloud. If you are in Confluence Server, the issue might be something else.

With this in mind, could clarify if we are talking about *Cloud* or *Server* ?

You can have an idea of what we are dealing with by looking at the sidebar. Here we have examples from both:

**Confluence Cloud:**

**![Screen Shot 2019-05-06 at 18.01.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/54880i5FC335FF40F46715/image-dimensions/88x677?v=v2 "Screen Shot 2019-05-06 at 18.01.45.png")**

**Confluence Server:**

**![Screen Shot 2019-05-06 at 18.03.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/54881iA0D7440EB9A41264/image-dimensions/47x688?v=v2 "Screen Shot 2019-05-06 at 18.03.32.png")**

Looking forward to your reply Ashley!

comments: author: Ashley Karlsson
body: Thank you for your response. I am using Confluence Cloud and yes it seems to be the same bug.

I see the bug you linked was raised in 2017 though and it is still not resolved. Do you know when this will be fixed?


author: Diego
body: Hello again Ashley!

Currently, we have no roadmap to share with you. However, we could check the article about *Bug Fixing*for Atlasssian Cloud. Here, take a look:

**[Bug fixing - Atlassian Cloud](https://confluence.atlassian.com/cloud/bug-fixing-744721666.html)**

Further, it is a good course of action to go ahead and *Vote and Watch* the issue we linked earlier. Voting can increase the issue visibility and watching it will keep you up to date with everything!

Looking forward to your reply Ashley.
Incorrect work search function
Asked by Oleksandr Boshko:

![image001.png](/t5/image/serverpage/image-id/54688i45613DFD8ECC4C80/image-size/large?v=v2&px=999 "image001.png")


Answers:
author: Shannon S
body: Hi Oleksandr,

Welcome to Community; it's nice to meet you.

I was able to replicate the behavior, and it appears to be an existing feature request in our system:

* [CONFSERVER-58279](https://jira.atlassian.com/browse/CONFSERVER-58279) *Confluence 6.14+ should allow partial matches in search*

We're working on gathering more examples of customers running into this issue, so please feel free to vote on it and watch for any updates.

In the meantime, you can include an asterisk \* with your search term and it will show you partial matches.

Thanks again for reporting this!

Take care,

Shannon


Tags: confluence-server

server
Dynamic Links in Confluence
Asked by Shikha_Jhala:

Hi,

Is there a way to insert dynamic web links in Confluence server? Our use case: we link from Confluence to documents hosted in SharePoint Online. We would like the link to automatically update in Confluence if the document location changes in SharePoint.

There is a SharePoint connector plugin available that could work but I am new to Confluence and wanted to know if there was a less expensive/easier option for creating dynamic links.

Thanks!


Answers:
author: James Dellow
body: This is actually a SharePoint issue - I believe you need to activate Document IDs in your SharePoint instance, then use the durable link that it generates.

BTW as Confluence is a wiki, it automatically tracks its own pages if they move or are renamed. It also provides a durable "Tiny Link", which can be via the page information.

comments: author: Shikha_Jhala
body: Thanks. Will look into Document IDs in SharePoint and report back.


Tags: confluence-server

server
Create a Space
Asked by Mohammed Ghanam:

I'm not able to create a space even i'm not able to find the button to create the space.


Answers:
author: Nic Brough -Adaptavist-
body: It should be under spaces, but you must be logged in either as an admin, or someone in a group that has the global "create space" permission. If it's not there, you'll need to talk to your admins about getting the right.
Additional Fields for Task Macro
Asked by david.doria@us.thalesgroup.com:

Are there any existing macros or ongoing effort to add additional fields into a task? Which would also be reported via the Task Report macro?

Fields such as estimated completion date (most importantly), "actioner", closing evidence would be great to have.


Answers:
author: david.doria@us.thalesgroup.com
body: hi [@Venugopala naidu Neelam](/t5/user/viewprofilepage/user-id/3141542) ,

Given all of the customer requests, is there an open forum to receive suggestions or a position from Atlassian on whether any change is being assessed or committed?


author: Venugopala naidu Neelam
body: Hi [david.doria@us.thalesgroup.com](/t5/user/viewprofilepage/user-id/76692) ,

Currently in [Task Report Macro](https://confluence.atlassian.com/display/DOC/Task+Report+Macro) it's only possible to have the following columns: description, duedate, assignee, location, completedate and labels.

Customers would like to have additional columns, e.g. one that says whether it is resolved or not, or remove some of the existing columns.

Regards,

Venugopal


Tags: confluence-server

server
Has anyone used Confluence as a backend editing system for a CMS?
Asked by John Spinosa:

I volunteer for an organization that uses Craft as their CMS which is controlled by a marketing group. However, our technical documentation that is created and maintained by volunteers uses Confluence as their collaboration tool. The folks writing the documentation don't want to use Craft for their editing. Is there a way to continue using Confluence as our editing platform, but have the display and rendering go through the CMS product (via API hopefully). We want to avoid any conversion to pdf. Thanks in advance for any help.


Answers:
author: Nils Bier _K15t_
body: Hi [@John Spinosa](/t5/user/viewprofilepage/user-id/3189500)

If you're running on Confluence Server you might want to have a look at Scroll Viewport.

[Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence) allows you to use Confluence as a CMS and display your content styled in your organization's design to your readers.

We ourselves are using it for our own Help Center on [help.k15t.com](https://help.k15t.com/), also the Atlassian docs on [confluence.atlassian.com](https://confluence.atlassian.com) are running on Scroll Viewport with Confluence as "backend".

We've currently started developing a new theme that's more targeted on creating technical documentation help sites. If you'd be interested to learn more, please feel free to sign up for our newsletter on [www.k15t.com](http://www.k15t.com), and we'll be happy to share more information as soon as the theme is available.

Cheers,  
Nils

comments: author: John Spinosa
body: Thank you. That is very helpful.


author: James Dellow
body: There are examples of apps that do something similar, but not for Craft. For example Scroll WP Publisher and Instant Websites for Confluence. The developer of those apps might be able to help with adding support for Craft.

comments: author: John Spinosa
body: thank you very much.
How do I get rights to a new/different space?
Asked by Michael Kline:

I need edit/create rights to an existing space (ERP-Security-Services)


Answers:
author: Scott Theus
body: Hi [@Michael Kline](/t5/user/viewprofilepage/user-id/3189330) ,

The owner of the space will need to add you; they would open the space, go to Space Settings, select the Permissions tab, then add you as an individual or add a group that you are part of. Once added they can select the level of access you need.

Hope this helps,

-Scott

comments: author: Michael Kline
body: Thank you.
problem with collaborative editing
Asked by Reynaldo Cruz P?rez:

It is not possible to add an entry when collaborative editing is active.

Everything indicates that it is a problem with version 6.12.1, what version can I use to make everything work correctly?


Answers:
author: Stephen Sifers
body: Hello Raynaldo,

To ensure we understand the problem, when you are editing a page by yourself there are not issues, but once another user is editing with you, then you're unable to add anything to the page itself. If this is the case then there should be something within the logs to show us a problem is occurring. With this said, we would suggest reviewing the logs and report back any "caused by", warning or errors you see present. Here is further information on [Working with Confluence Logs \| 6.12](https://confluence.atlassian.com/conf612/working-with-confluence-logs-958778376.html).

If your issue was related to your editor showing older content then you may be impacted by this bug: [CONFSERVER-57458](https://jira.atlassian.com/browse/CONFSERVER-57458). If this is the case, then it would be advised to upgrade to a later version to resolve this issue.

We go look forward to hearing back so we may find the cause of your issue within the Confluence editor for version 6.12.1.

Regards,  
Stephen Sifers


Tags: confluence-server

server

synchrony
How to print calendars
Asked by Ana:

Hi, I need some help about calendars. Now I have a Calendar on a page in Confluence and we need to print and delivery to HHRR.

I try to export Confluence page to PDF but that didn't work.


Answers:
author: Scott Theus
body: Hi Ana,

You should be able to right click on the page and select Print. It might not be the prettiest print view, but it works.

Or...if you have a screen capture tool like Snagit you can use that to create an image of the calendar and print from there.

Hope this helps,

-Scott

comments: author: Ana
body: Thnx, but I hope that it not will the only option, it's a really good tool but I can't believe this calendar can export to PDF, Excel, etc


author: Scott Theus
body: Unfortunately, those are the only options. I wish I had better news for you.

-Scott


author: Ana
body: Thnx, this week I have been search an other component to use to do my task


Tags: team-calendars-for-confluence
How do I copy an excerpt?
Asked by Jeff Becklehimer:

I'm creating a template to write a weekly report. Included in each report is a snapshot of some configuration data. I keep this configuration data in it's own page and multiple sw developers modify it as they make upgrades. So, once I publish the weekly report I want the included excerpt to remain static and not reflect changes in the source document.

I've also considered how to add these excerpts as hints to while in edit mode but I just can't seem to figure it out.

Any ideas? Thanks.


Answers:
author: Shannon S
body: Hi Jeff,

Thanks for contacting us about this.

So indeed, the Excerpt Include Macro wouldn't be right for you, since the purpose of the macro is to provide a way to include information from one page without having to update each page when you need to correct the information in the excerpt.

You could just have that information the template itself, that way when users create a page from the template, it will already have it on the page. Then, if you need to modify that information in the template for future pages, you can just change it right on the template. it won't affect pages that have already been created using that information.

I hope that helps, but if not, please let me know, and we can work on finding an alternative for you.

Regards,

Shannon
Can I display cards on calendar based on any custom field date instead of just the default due date?
Asked by David Funni:

The calendar power up is great but only seems to work with the due date. I have added several custom field dates; can I display the calendar using one of those dates instead?


Answers:
author: Fabian Lim
body: Hi David,

Yeah you can. When you go to the dates configurations, date customfields will be available.

Check this link: <https://confluence.atlassian.com/teamcal/add-jira-events-241566244.html>

Thanks


Tags: calendar

custom-field

date
After install Confluence 6.15.2 server load critical, more than 7 and high cpu
Asked by Carlos Ovalle:

We did a fresh install of confluence version 6.15.2 afther that we notice high cpu and high load on the server

The server has 2 x 6-core cpu with hypertread (24 cores) 72 Ram and 2Tb it has plenty resources.

We try to search solutions but all the solutions give us 404 page can you help us?

We tried with java 7 and java 8 also on 2 more servers same issue

![WhatsApp Image 2019-05-13 at 08.32.27.jpeg](/t5/image/serverpage/image-id/54670i1D1E8311D7C7E660/image-size/large?v=v2&px=999 "WhatsApp Image 2019-05-13 at 08.32.27.jpeg")


Answers:
author: Gonchik Tsymzhitov
body: Hi!

So first step is analyzing the logs, GC logs and JVM activity.

please, next share the top output with load avarage and iowat, cpu usage stats


Tags: confluence-server

server