youngmon/atlassian-qna huggingface dataset:
Cross-Origin Issue with Jira Cloud API: Nginx Reverse Proxy Not Working
Asked by chenhui Hu:

Hello,

I am trying to call the REST API `rest/api/3/user/search?query=${email}` from the front-end, but I am encountering cross-origin issues. I've attempted to use an Nginx reverse proxy for Jira Cloud, but I'm getting a 404 response.

Is it possible to use an Nginx reverse proxy with Jira Cloud? If not, what other solutions are available to solve cross-origin issues apart from using a reverse proxy?

Thank you for your help!


Answers:
author: marc -Collabello--Phase Locked-
body: You can't just put a reverse proxy before Jira. This won't work.

However you can proxy API requests through a proxy. For this to work, you'd need to sort out an authentication method for the proxy. One possibility might be Basic Auth: <https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/>

comments: author: chenhui Hu
body: My frontend is currently accessing the Nginx proxy server, which then forwards requests to Jira using the api token, but it's not working.

Could you please explain the difference between placing a reverse proxy in front of Jira and using a proxy to forward API requests?

![POPO-20240920-161849.png](https://community.atlassian.com/t5/image/serverpage/image-id/348335i8DA81D5E6B8E5A9F/image-size/large?v=v2&px=999 "POPO-20240920-161849.png")


author: marc -Collabello--Phase Locked-
body: A reverse proxy in front of Jira will proxy all http traffic, whereas an API proxy will only proxy the individual API calls.


Tags: cloud

jira-cloud
Where can I find the email format syntax of comments in Jira ticket, fetched through REST API
Asked by Prasoon Rajpoot:

So I was recently working with Jira Apis to fetch a ticket.

In the ticket if there is an email mentioned it formats it to the following ways-\>

`[+`[xyz@gmail.com](mailto:all-helper@moveworks.ai)`+|mailto:xyz@gmail.com``]`

`I have also seen this format`

`[_`[xyz@gmail.com_](mailto:all-helper@moveworks.ai)`|mailto:xyz@gmail.com``]`

`So anyone elaborate the significance of these _ and + characters, and are there any more out there, if so where could I find them, specifically for mail in comments formatting.`


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Prasoon Rajpoot](/t5/user/viewprofilepage/user-id/5596402)

welcome to the Atlassian Community.

You can lookup the various ways how text is formatted in Jira [in this document.](https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all)

The _ and + only seem to be formatting characters for making the text *emphasis* or ++inserted++ (as they call it).

Hope that helps,  
Matthias.


Tags: cloud

comment

format

jira-cloud

rest-api
Using Jira Automation, I want to set the due date of an epic and then automatically create sub-tasks
Asked by ?? ?:

How can I set up a Jira Automation rule to create sub-tasks in reverse chronological order, with due dates calculated backward from the epic's due date?

I'd like to explain the use case for the Automation I want to inquire about.

1. I plan to use it for backward scheduling of the project.

2. Each epic has a different nature. For example, Epic A might be about system development, while Epic B might be about content development.

3. Because of the different development tasks, both Epic A and B need to generate different sub-tasks.

4. Sub-tasks dependent on an epic should have different man-days. For instance, the sequence could be: brainstorming (3 days), idea sketching (1 day), system planning (5 days), and implementation (5 days).


Answers:
author: Jack Brickey
body: hi [@?? ?](/t5/user/viewprofilepage/user-id/5596298) , you mention sub-tasks but I am guessing you mean tasks since tasks are children of epics. Regarding the fact that you wish to calculate due dates on the tasks dependent on the 'type' of epic you might consider using the labels field or a custom field to differentiate your epics. In this way your automation can use this in an if/else condition to create the tasks and calculate the due dates.

if you need assistance with the details of your automation I recommend starting by searching the community as there are quite a few posts dealing with how to create tasks under a new epic and how to calculate due date relative to the parent.


Tags: automation

cloud

jira-automation

jira-cloud
How to remove Confluence adds from the Jira screens?
Asked by Inna S:

Hi,

we have both Jira and Confluence on our site.

Some people have licenses and so access to Confluence, others don't. And we want to keep it this way.

Still, once we added Confluence to the site, all people now see a multitude of bite links to Confluence. They click, and the system sends out the 'X needs to join Confluence' alert.

I can disable the alert; this is not a problem. The question is how to remove these Confluence click bites from the Jira screens for people who are not in the Confluence groups.

Any suggestions?

Thank you,

Inna


Answers:
author: Nikola Perisic
body: Hello [@Inna S](/t5/user/viewprofilepage/user-id/4979185)

This is something that has been hard coded and sadly cannot be removed. You can always open a new discussion regarding this proposition. As [@John Funk](/t5/user/viewprofilepage/user-id/7148) have said, you can raise a support ticket for Atlassian and see for their response, but I do know that this is not possible to do unless Atlassian decides to.

comments: author: Inna S
body: Thanks [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) , I did.


author: John Funk
body: Hi Inna,

I don't believe you are going to be able to remove them. I suggest you open a support ticket with Atlassian for their response. Please post back here with their response for future readers.

<https://support.atlassian.com/contact/#/>

comments: author: Inna S
body: Thank you John, I opened the support case [PCS-326032.](https://support.atlassian.com/requests/PCS-326032)


Tags: cloud

confluence

jira-cloud
Jira Automation Rule
Asked by Nicolas Andika:

Dear all,

i want to create automation with related issue condition like in this photo ![Screenshot 2024-09-19 at 13.57.59.png](/t5/image/serverpage/image-id/348088i80FF0E2A8D541C92/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 at 13.57.59.png")

but when i create issue and i fill the fix version with "release 2" and "release 3" and when the jql search the issue, it shows some error like this,

![Screenshot 2024-09-19 at 14.33.57.png](/t5/image/serverpage/image-id/348096i4CB71EA68F45B1FE/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 at 14.33.57.png")

i already use operator "IN" but they recognize the release 2 and release 3 as a same name cannot be separated,

anybody knows how to fix it?

Thankyou


Answers:
author: Bill Sheboy
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

Will your trigger issue always have Fix Version values for the comparison in the JQL?

If so, please try this to [iterate over the values](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#Combined-function-examples) and create the list of version names:

```
fixVersion IN ( {{#issue.fixVersions}}"{{name}}"{{^last}}, {{/}}{{/}} )?
```

If you also need to handle the case when the trigger issue has no Fix Version values, what should be checked for that case?

Kind regards,  
Bill


author: Kishan Sharma
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

Please check if the below JQL works for you -

**fixVersion IS NOT EMPTY and status NOT IN (Done,Closed) and type != "Deployment Ticket"**


author: Nicolas Andika
body: i also tried this jql ![Screenshot 2024-09-19 at 15.25.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/348103iAFCE308A5CE2E2EF/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 at 15.25.59.png")

it works but, when the release is empty they still read it, how to not read it?

![Screenshot 2024-09-19 at 15.27.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/348104i99468F29E795F4D4/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 at 15.27.12.png")

comments: author: Ashish Bijlwan
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)   

Try below automation, you need to change if: issue matches JQL in your automation as fixversion is not empty and status not in (Done, Closed) and type != "Deployment Ticket" and Project = "Project Key"  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348225i406CA739B5ED627D/image-size/large?v=v2&px=999 "image.png")

Kindly try and let me know if you face any issue.

Thank you,  
Ashish


Tags: automation

cloud

cloud-automation

jira-cloud

jql

smart-value
Cannot work on Project although Administrator permission granted
Asked by Trang Tran:

Hi Jira team,

Project admin has granted my account as "Administrator" but I cannot update description or update status for any tickets in this project.

Project hyperlink: <https://fuelcloud.atlassian.net/jira/software/c/projects/FUEL/boards/99>

Pls help investigate or advise any workaround so I can continue my work.

Thanks


Answers:
author: Rilwan Ahmed
body: Hi [@Trang Tran](/t5/user/viewprofilepage/user-id/5596254) ,

Welcome to the community !!

Admin permission does not grant all access in the project. You need to check for Project permissions also.  
(<https://fuelcloud.atlassian.net/plugins/servlet/project-config/FUEL/permissions>)

To update any field, you need **Edit issue** permission

To Change status, you need **Transition issue** permission

comments: author: Trang Tran
body: It works!. Thanks so much Rilwan.


author: Rilwan Ahmed
body: Glad I was able to help you [@Trang Tran](/t5/user/viewprofilepage/user-id/5596254) . Please accept the answer so that other users with similar query will find it helpful.


Tags: cloud

jira-cloud
Allow Transition Epic to Done when all tasks are Done
Asked by Aravindh P:

Hi All,

I have created one Jira Automation, The rule is, if user tries to edit the epic's status to "Done", it should check all it's tasks status, if any one of the task's status is not "Done" then it shouldn't allow user to transition the epic to "Done" (should revert back to it's original state or to "In Progress").

Attaching the screenshot below for reference, I'm blocked in the last step, it is working fine till the "Related Issue", I just need to change the epic back to "In Progress" or revert back to its original state.

Can anyone help me to resolve this? Thanks in Advance.

![image.png](/t5/image/serverpage/image-id/348087i655DB4CF0D50DC43/image-size/large?v=v2&px=999 "image.png")


Answers:
author: P Shashank Reddy
body: Hi,

You may use the "Condition" in the Epic Workflow to restrict the Transition to "Done".

comments: author: Aravindh P
body: Hi Shashank,

I'm not sure where should I use the "condition", can you help me?


author: P Shashank Reddy
body: Hi,

Do you need to restrict the users from moving the epic or else you want to automate the Epic transition based on the issues under the epic?

1. If you want to restrict, use the condition on the Epic workflow as below.

![Screenshot 2024-09-19 161417.png](https://community.atlassian.com/t5/image/serverpage/image-id/348164i63615CD909F13EB1/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 161417.png")

2. or else If you want to automate, make the automation rule as below.

![Screenshot 2024-09-19 181618.png](https://community.atlassian.com/t5/image/serverpage/image-id/348168i818FA4E72593C2E2/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 181618.png")


author: Aravindh P
body: Hi [@P Shashank Reddy](/t5/user/viewprofilepage/user-id/5269736) ,

Below is the automation rule I have developed; can you have a look at it and tell me if this is a better method?  

I appreciated your quick response!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348646i0239FAB9ABD7010A/image-size/large?v=v2&px=999 "image.png")


author: P Shashank Reddy
body: Hi [@Aravindh P](/t5/user/viewprofilepage/user-id/5587101) ,

Per best practices, you can use the Automation above, which I gave you, and use a condition on the Epic Workflow, as shown below. So that when the child issues are closed, your Epic will be closed automatically.

![Screenshot 2024-09-25 145640.png](https://community.atlassian.com/t5/image/serverpage/image-id/349204i1E3E51B4755D41D6/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 145640.png")

Or else, you can have conditions based on the user-specific role.


author: Aravindh P
body: Hi [@P Shashank Reddy](/t5/user/viewprofilepage/user-id/5269736) ,

Thanks for the response.

But the question is not that.

I'm looking for a solution: the automation should not allow the user to close a parent task when any of the child tasks are in an open state.

Appreciate your time.


Tags: automation

cloud

cloud-automation

epic

jira-automation

jira-cloud

rule

transition
Board Settings missing from board options
Asked by Jary Nubla:

Hi,

Earlier this week, I was able to access the Board Settings configuration, but unfortunately, I can't see it now :(

I'm still an Admin but I noticed that there's a warning mark on my product roles. Is this the reason why I can no longer see the Board Settings options? If yes, how can this be fixed? Thanks in advance

<https://paste.pics/18706a41ae3f6cd8121b9c17d0aa350d>


Answers:
author: John Funk
body: Hi Jay - Welcome to the Atlassian Community!

No, the warning is not related. What type of project are you working with? Basically, only Jira Software Company-managed projects will give you the ability to Configure the board, while Team-managed projects have a very limited capability to modify things.

comments: author: Jary Nubla
body: I created a company-managed project where I created a board with a view of all the other team-managed projects via Board Settings configuration. Unfortunately, when I tried to edit it now, I can't access the Board Settings anymore :(

Based on your reply, I'm guessing after the board was created, since the board contents came from team-managed projects, they lost the Board Settings configuration option. Am I right in my assumption? So maybe I need to create a board every time I need to make edits on the merged view/board? :(


author: John Funk
body: No, if you created the board, you should be a board administrator which would give you the ability to do edits. But also, access to the board is based on who the board filter is shared with - this is where you would have linked the board to the Team-managed projects. So check the filter to see who it is shared with.


author: Jary Nubla
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) This is my role on the project <https://paste.pics/ae178016fa4b8fde74049dab595cf8bc> but not sure why I can't see the bord settings configuration :(


author: John Funk
body: How did you create the board? Based on an existing filter? Or another way? Can you share a screenshot of the board?


author: Jary Nubla
body: I wasn't the one who created the board, it's a team-managed project

<https://paste.pics/a82d7a4de4de7edf06887691a37cf320>


author: John Funk
body: Team-managed projects have very limited ability to configure the board. I see the Configure board option there. Is it grayed out or not accessible?


author: Jary Nubla
body: Ah, so that's why. It's accessible but I can't see the Board Settings, because it's a team-managed project. Thanks so much!


Tags: cloud

jira-cloud
Is it possible to restore cards?
Asked by jovanio_junior:

A user has deleted an item and would like to validate whether it is possible to restore this item. Jira Cloud instance


Answers:
author: John Funk
body: Hi Jovanio,

No, not without a full system restore, in which you would lose all of the work that has been done since the last backup.

You need to get an app from the Atlassian Marketplace that allows you to do backups with granular restore. Something like the Revyz Data Manager for Jira tool. This will let you restore a single issue if it gets deleted. Or a Project.

Having said that, you need to immediately modify the Permission Schemes to not allow users to delete issues. You can incorporate a status in your workflow for Canceled or Abandoned, or something like that for the users to move cards to. But they should not be deleting.


author: Yuliia_Borivets__SaaSJet_
body: Hi [@jovanio_junior](/t5/user/viewprofilepage/user-id/4793693)

Even if you install some plugin right now, it's won't be possible to restore previously deleted cards. It could be a solution to prevent such losses in the future.

Here is the article you might check to prevent losing deleted in the future:

[Jira Cloud: How to restore deleted issue?](https://community.atlassian.com/t5/App-Central-articles/Jira-Cloud-How-to-restore-deleted-issue/ba-p/2254580)


author: Mehmet A _Bloompeak_
body: Hi [@jovanio_junior](/t5/user/viewprofilepage/user-id/4793693)

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try [Restore Deleted Issues](https://marketplace.atlassian.com/1222833) app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,  
* Both bulk and single issue deletions are logged.
* You can see when and by whom issues are deleted.
* You can recover summary, description, comments except attachments.

<br />

If you just want to track but not restore the deleted issues, you can use [Track Deleted Issues](https://marketplace.atlassian.com/apps/1223002/track-deleted-issues?tab=overview&hosting=cloud&utm_source=community&utm_medium=organic_social&utm_campaign=article&utm_content=article&utm_vendorID=1217710) app. After you installed this app, it provides audit log for deleted issues (both bulk and single issue deletions) and you can see when and by whom issues are deleted.

Below you can find an article about tracking and restoring deleted issues in Jira.

[How to Track and Restore Your Deleted Issues in Jira](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-Track-and-Restore-Your-Deleted-Issues-in-Jira/ba-p/1903911)

If you have any questions, feel free to [schedule a demo](https://bloompeak.io/schedule-a-call) with us.

Hope it helps.


Tags: cloud

jira-cloud
Display count of users in a project on dashboard.
Asked by Md_ Abrarul Huda:

I want to create a project wise list in dashboard to show only the count of active users and issues. No elaborate list of users. Just a list of projects and the user count.


Answers:
author: Prachi Bolar
body: Hi [@Md_ Abrarul Huda](/t5/user/viewprofilepage/user-id/5516667)

Welcome to Community :)

There is no possibility to add a gadget of such kind to a dashboard as user management is limited to Organization/Site Administrators.

I just found a third-party app called [**User Management by Toros**](https://marketplace.atlassian.com/apps/1221764/user-management-by-toros?hosting=cloud&tab=overview) which might help here and <https://marketplace.atlassian.com/search?query=user%20active%20inactive>

or you may export users from the site and kind of create a details in execel

: <https://support.atlassian.com/organization-administration/docs/export-users-from-a-site/>

Thank You,

Prachi


author: John Funk
body: Hi [@Md_ Abrarul Huda](/t5/user/viewprofilepage/user-id/5516667)

I am not aware of a way to do that for users. You might could do that through the API somehow, but I don't know what that would look like or if it is possible.


Tags: cloud

jira-cloud
Received JIRA notification but not receiving Email notifications even after all settings are correct
Asked by jigar bhatt:

I have not received an email from JIRA and Confluence since 4th Sep 2024.  

We have checked on our server, downloaded the trace log report, and confirmed no notification mail from Jira was received on [jigar@iservegroup.com](mailto:jigar@iservegroup.com)  

Other members of our teams are getting an email regularly same as before but only I am facing such issues without changing anything.  

Please help us with the same.


Answers:
author: Prachi Bolar
body: Hi [@jigar bhatt](/t5/user/viewprofilepage/user-id/5594241) ,

Welcome to the Atlassian Community

I understand that you are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

<https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025>

<https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433>

If the you are not part of the suppression list , request you to reach out to support here: <https://support.atlassian.com/> so that we can further check the account.

Thank You,

Prachi


author: Ashok Shembde
body: hi [@jigar bhatt](/t5/user/viewprofilepage/user-id/5594241) ,

To address the issue of not receiving emails from JIRA and Confluence since September 4, 2024, here are steps you can take to resolve the problem:

**Verify Notification Settings in JIRA:**

* Go to your Jira account settings and check your notification preferences.
* Make sure that email notifications are enabled for activities relevant to you.

**JIRA Notification Scheme:** Check if your JIRA project's notification scheme is configured properly. It's possible that changes to the scheme may be preventing you from receiving notifications for certain actions.

**Contact Your JIRA Admin:** Ask your JIRA or Confluence admin to:

* Verify if your email address is correctly associated with your user profile.
* Ensure you have not been unsubscribed or deactivated from email notifications.

**Check Mail Server Configuration:** Since other team members are receiving notifications, the issue may be specific to your email address. The admin can verify the server's mail logs to check for any bounce-backs or delivery errors to your email.

**Atlassian Support:** If none of the above steps work, you may need to contact Atlassian support for further assistance. They can investigate if there are any issues with email notifications on their end.


Tags: cloud

confluence

jira-cloud