youngmon/atlassian-qna huggingface dataset:
Searchability of content within blog posts
Asked by Ashley Ey:

My team uses blog posts to share out weekly newsletters with updates. It is extremely convenient but each newsletter contains a handful of different updates. When team members go to search for something in a historical blog post it is almost impossible. We have to actually dig through each post. Has anyone found a good way to search content of blog posts?


Answers:
author: Moby QT
body: Could this have changed recently?   

I was using blog entries to create a timeline of release notes... today I find that the page doesn't show up in the search hits, unless I tell it to search Type=blog.

<br />

I took a hiatus from the project that uses this blog, for the summer, so the change would have been between June and now...


author: Brant Schroeder
body: [@Ashley Ey](/t5/user/viewprofilepage/user-id/5567459) welcome to the Atlassian community

A blog post is searched the same way as a regular page. Are you creating the content in the page manually or pasting it in?


Tags: cloud
automatically delete
Asked by Ahnesa:

Hello. Please help me, if yesterday Confluence should automatically delete white information, then there is no way to restore it? I can't find a more effective way to contact support

maybe for a fee, but I really need the information that was in the space... and that space was completely deleted


Answers:
author: Matt
body: Was it also deleted from "Trashed Spaces"? If so, then you may be out of luck, especially on the Free or Standard plans. If it's still in Trashed Spaces, have a product admin restore it for you.

Review the doc: [Delete a space \| Confluence Cloud \| Atlassian Support](https://support.atlassian.com/confluence-cloud/docs/delete-a-space/) and like Marc recommended, reach out to support to see how they may be able to help.

comments: author: Ahnesa
body: THANKS A LOT


author: Marc - Devoteam
body: Hi [@Ahnesa](/t5/user/viewprofilepage/user-id/5567407)

To contact Atlassian, use the billing option in the support options from Atlassian.

<https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/>

comments: author: Ahnesa
body: thank you very much


Tags: cloud

confluence-cloud
Adding progress issue count in a confluence report
Asked by Pier Nicol?:

Hi everyone,

My company has both Jira and Confluence Cloud.

I am trying to create a report in confluence, using the /jira issue macro, but I am not able to find the field "Progress (issue count)" which is usually shown in Jira Plan.

Any advice on how to do that?

Thanks


Answers:
author: Dan Breyen
body: [@Pier Nicol?](/t5/user/viewprofilepage/user-id/4403992) can you access these Smart Values? You may have to do some manipulation, but I think this might work.

{{issue.timetracking}} {#toc-hId--349701388}
--------------------------------------------

Accesses time tracking estimates. [Learn more about configuring time tracking](https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/)

### Available properties: {#toc-hId-340860086}

* {{issue.timetracking.timespent}} - Returns the amount of time that has been logged on the issue in the **Time spent** field.

* {{issue.timetracking.remainingestimate}} - Returns the value in the **Time remaining** field.

comments: author: Pier Nicol?
body: Hey [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) thanks for your message.

Unfortunately, we don't use the "Time spent" value, so your example doesn't fit our case.

Kind Regards,

Pier


Tags: advanced-roadmaps

cloud

jira-cloud

plan
Can Miro tickets be automatically turned into tasks in Confluence?
Asked by Ashlea Shaw:

Hi all,

I am looking for a solution to convert brainstorming tickets into actionable tasks that can be tracked and updated. Currently, I am doing this manually and wondered if there was a smarter way?


Answers:
author: Vronik
body: Hello

<br />

Maybe by doing a small integration between the two applications, I leave you these links

<https://help.miro.com/hc/en-us/articles/360020712594-Miro-for-Confluence>

[https://marketplace.atlassian.com/apps/1217530/miro-for-confluence?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1217530/miro-for-confluence?tab=overview&hosting=cloud)

And then the process that you do by hand, turning it into automation, can also help you, I leave you this article

<https://support.atlassian.com/cloud-automation/docs/create-automation-rules-in-confluence/>

Regards

comments: author: Ashlea Shaw
body: Thank you [@Vronik](/t5/user/viewprofilepage/user-id/1303385) I will try that. :)


Tags: automation

cloud

confluence-cloud

miro
Is it possible to have several atlassian-ids with the same email?
Asked by Uli Schulze-Eyssing:

I have two accounts which seems to have the same email. How can I distinguish one from the other?

Many Thanks


Answers:
author: Uli Schulze-Eyssing
body: Hmm, I have two accounts with different pics. How should I handle them? Is there a way to bring them together?


author: Nic Brough -Adaptavist-
body: No. The email needs to be unique.

For historical reasons it is possible to have atlassian accounts with the same email address, if they've been inherited from the old system, but one of them will effectively mask any duplicates.


Tags: account
setting own dns setting
Asked by Timo Achilles:

hi all

is it possible to change <https://myname.atlassian.net> to <https://www.myname.com> in the cloud? thank you for your help, best from timo.


Answers:
author: Andy Heinzer
body: There is a feature request for this in [https://jira.atlassian.com/browse/CLOUD-6999](https://jira.atlassian.com/browse/CLOUD-6999??) If you read the latest update from this past March, there appears to be a private beta program you can try to register for. It's no guarantee that you might be eligible to do this yet, but you could try that.

I would recommend watching and tracking this issue. Should Atlassian begin to offer this as a service some day in the future, this ticket will be updated to reflect that.


author: Nic Brough -Adaptavist-
body: No.

Two reasons:

1. Cloud does not yet allow you to change the base url for a Cloud system - the only way to do it is a replacement - "buy a new one, export from the old one and import into new"

2. Cloud does not yet support anything outside the Cloud domain. The url must end with .atlassian.net

Both of these are things Atlassian want to support in the future, but I've no timetable for when they may happen


author: Timo Achilles
body: thank you nic and andrew, looking forward to get that feature.

comments: author: Andy Heinzer
body: Hi [@Timo Achilles](/t5/user/viewprofilepage/user-id/691327),

Glad to hear that was helpful. Please click the checkbox next to the answer(s) that helped resolve this problem. This will accept those answers as solutions. This can help our system show this issue as solved. This way if other users are searching for the same question they have a better chance to find these responses that can help them too.

Thanks,

Andy


author: 140401 kindia
body: Hi I am new to Atlassian. Can you please let me know how to map a dns with ip address (local Host )on AWS ec2 instance.

Who provides dns or how to get it?

comments: author: Nic Brough -Adaptavist-
body: You need to talk to your internet service provider about that.


Tags: cloud

account
Switch between Atlassian accounts
Asked by Tim Ruijters:

* When I logout my PC automatically re-logins. I use LastPass as password manager and marked the option 'Disable AutoFill'.
* I also tried to remove the password in Chrome. I went to chrome://settings/passwords and when I search on: 'id' or 'atlassian' or 'confluence' no entry shows up.
* What can I do? In the current situation a clear my browsing history.


Answers:
author: AnnWorley
body: The auto login is controlled by cookies. If you don't select the remember me box, the session should expire when you close your browser session. Here is a detailed guide to how it works:

From [Confluence Cookies](https://confluence.atlassian.com/doc/confluence-cookies-160794071.html):
> The JSESSIONID cookie is created by the application server and used for session tracking purposes. This cookie contains a random string and the cookie expires at the end of every session or when the browser is closed.  
> The 'remember me' cookie, seraph.confluence, is generated by Confluence when the user selects the Remember me check box on the login page.
Granting billing access to a distribution list
Asked by Olivia Orr:

Hi everybody

I wanted to ask if it is possible to grant billing permits to a distribution list and how to do it.  

Thanks in advance  

regards


Answers:
author: Nic Brough -Adaptavist-
body: Technically, you can, by giving it its own emailing list and hence Atlassian account.

But, shared accounts goes against the terms of your agreement, and it's an automatic security risk which you should not do.

comments: author: Olivia Orr
body: Thanks for your answer Nic !!! :)


Tags: billing
Change password page is dead
Asked by georgehetrick:

My Atlassian password for my work account at silabs.com has apparently expired, but the change password page doesn't work. After I enter a new password and press Continue, I'm returned to the same page with the password cleared, and no error message of any sort.


Answers:
author: georgehetrick
body: Support suggested it was an issue with cookies, so I tried a different browser, which worked. I was using the Atlassian cloud.

All is good, now.

comments: author: Andy Heinzer
body: Thanks for letting us know how you resolved this!


author: Andy Heinzer
body: Hi George,

Could you let me know what URL you are visiting when trying to change this password? I just want to better understand if you're using an Atlassian Cloud (hosted by Atlassian) or an Atlassian Server product (hosted by your organization).

With this understanding we can better determine who we need to speak with next to correct this.

If this is a Server instance, then I suspect that you might not be able to reset your password in Jira in cases when Jira/Confluence are connected to external user directories like an LDAP or Microsoft Active Directory in order to get the users. But this is largely speculation at this point. If that is the case, then you would need to contact the admin of your LDAP instance in order to determine the best way to reset that account password.

Regards,  
Andy


Tags: account

atlassian-support
What happens to current Atlassian users if I enable G Suite Integration?
Asked by Dallas Haueter:

I currently have 35 Users in Atlassian where the users login with their company email. We are subscribers to G Suite. If I now enable G Suite for Atlassian will it create an additional 35 users or will it know to merge with the already created 35 accounts?


Answers:
author: Boris Berenberg - Atlas Authority
body: Anyone who has a matching email address will be merged.


Tags: account

cloud

g-suite
Changing email to a deleted account
Asked by Idan Entin:

Hi,

I accidentally created a new account with the email I wanted my current account to be changed to.

Now I can't link to that email (although I already deleted the new account) and it says on the confirmation email that the account exists.

How can I proceed?


Answers:
author: Idan Entin
body: Nevermind.

I canceled the request and issued a new one and it worked just fine


Tags: account

email
How is this not an email address?
Asked by Ian Thompson:

![atlassian_broken_login.JPG](/t5/image/serverpage/image-id/7605iE95127B72C23C9EE/image-size/large?v=v2&px=999 "atlassian_broken_login.JPG")

Some Questions

1. I've entered an email address, why does the login page ask me to enter an email address?

2. The login screen worked fine for 5 years, was there a rationale for replacing it with something that doesn't work?

Thanks in advance for any assistance you can provide.


Answers:
author: Nic Brough -Adaptavist-
body: Hard to tell when the obscured bits might contain invalid characters.

The login screen is mostly a cosmetic update to try to get Atlassian accounts in line with the way Atlassian want to do login (the mildly annoying and mostly pointless "ask for username first, then expand to password").

It does work though, you're going to have to explain what the problem is in more detail. The yellow warning box only appears for me when I enter a bad email address.

If you don't want to tell the community what the email address is and you believe it to be valid, contact <https://support.atlassian.com/contact> instead - the issue you raise will be private.

comments: author: Ian Thompson
body: I can't find a way to edit my question, so I will reply here as I have further information. The email address is valid, the problem appears to be that I haven't typed it in, it has been filled by Chrome's autocomplete.

So the change appears to be simply one to make the login process as inconvenient as possible by forcing the user to type their login details in each and every time they log in.

The change appears to be deliberate, so I won't waste any more of the community's time on the issue.


author: pb
body: Hmmm, I use Chrome's auto-complete with a problem. In fact, as I look at your screenshot, it seems that there could be an extra space in your email address after the "@" sign.

Is that possible?


Tags: account

login
Email notifications from Atlassian Community come after hours
Asked by Tayyab Bashir:

Hi,  
Lately I've noticed that the email notifications to the issues you are watching comes after several hours.  
Similarly if someone replies under your answer, its notification is received after delay as well.

Is it just me or is this happening with anyone else as well?  

- Tayyab


Answers:
author: Monique vdB
body: This is not just you [@Tayyab Bashir](#)! We're investigating this. I'm not sure if anyone has created a Jira ticket for this yet but if you'd like to, our [Jira is here](https://jira.atlassian.com/projects/COMMUNITY/issues/COMMUNITY-13?).

comments: author: Monique vdB
body: (I mean a public Jira ticket -- we are following up internally.)


author: Nic Brough -Adaptavist-
body: FWIW, yes. I also get duplicate emails. Sometimes immediately, but sometimes up to a couple of days later than the first. I've mentioned it to Monique's team, but I will admit that there are other things they looked at as I'm not too bad at "I saw this before, delete email"


author: Tyler T
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454), the 'duplicate email' issue is a known platform bug that should be resolved in the next release (according to our vendor). That is scheduled for early next week.

Another thing that happens is that you might receive notifications when posts are edited; these email templates look very similar to the original notification email. You can turn off notifications for edits in your settings: <https://community.atlassian.com/t5/user/myprofilepage/tab/user-subscriptions%3Anotification-settings>

Lastly, when posts get moved (like this one from Jira to Feedback Forum).. you might receive a "duplicate" email for the post in the new space if you subscribe to both content areas.

Thanks for the feedback. We'll continue to make the notification experience better when these types of issues are raised.


author: Nic Brough -Adaptavist-
body: The edits and moves don't bother me really, they do tell you what's happened, so they're not hard to filter out.

For me, it's just the (often delayed) duplicates. I saw you wince when one of us mentioned it last Wednesday, which made me think you empathise and really do want to fix it. Really good to hear it's slated for next week!


author: Tyler T
body: A platform update has been performed as of today that should resolve this issue. If you continue to experience this issue, please file a ticket on our public Jira instance: <https://jira.atlassian.com/projects/COMMUNITY/summary>

Thank you!


author: Maarten Arts
body: I just received a notification for a question that was posted last Monday. Looking forward to a fix.

Edit: I just received a notification email right after a question was posted. So I guess it's an issue that's not always present.

comments: author: pb
body: hi Maarten,

This is a particularly annoying issue, and a pet peeve of mine. It's definitely very high on the priority list; I know it's being actively worked.

I hope I have news soon.


Tags: feedback

community

notification
Atlassian account user profile field for phone number
Asked by Aleksey Shchukin:

Which fields are available for Atlassian user profile?

I'm looking for a way to see manualy update a phone number for an Atlassian user?

For what whatever reason I can only see

Full name, Job title, Organization and Timezone.

Is there a way to make phone number field visibile?


Answers:
author: AhmadDanial
body: Hi there, Aleksey.

Have you checked on the **Billing details** section where you have the Phone field where you can include the phone number? The fields you mentioned are under the **Account settings**tab which does not include the phone number.

Also, are you looking at editing your own profile or other user's profile?


Tags: account

atlassian-account
How can I delete my wrong answer or comment?
Asked by Jose M.:

I can edit my answers, but not remove obsolete answers or comments. In the past it was possible.


Answers:
author: Monique vdB
body: [@Jose M_](/t5/user/viewprofilepage/user-id/853296) let me know if there's anything you want to remove and I can remove it for you.

comments: author: Jose M.
body: ![Could_not_insert_link.png](https://community.atlassian.com/t5/image/serverpage/image-id/5020i77360B0FEABF2190/image-size/large?v=v2&px=999 "Could_not_insert_link.png")Hi Monique. Thanks. It would be good, if the owner would be able to remove wrong comments or answers, which are useless for others. I have changed the text to obsolete.

BTW: I was not able to insert a link here and to reply, see screenshot.


author: Nic Brough -Adaptavist-
body: You can't (yet). Some of us can move questions and comments to a "removed" area which is hidden from most, but that functionality is also not working for some of us too.

comments: author: Monique vdB
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)remiving posts should be working for moderators I thought -- still no?


author: Nic Brough -Adaptavist-
body: I can get through the functionality, but clicking the final "move" button just adds a few lines of empty space to the page, it doesn't do anything.


Tags: feedback
How do I change the email my invoice gets sent to
Asked by Gibran Shah:

Hello,

I have an account with Atlassian, but I would like our invoices to go to an email address other than the one I have in my profile. Is it possible to do this?


Answers:
author: Thomas Schlegel
body: Hi Gibran,

I think you can find your answer here:

<https://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-2>

comments: author: Gibran Shah
body: Hello,

This did not work.

I set the primary billing contact to rdereal@acm.ca like so:

![Atlassian primary billing contact.png](https://community.atlassian.com/t5/image/serverpage/image-id/5435i838F68AC40420265/image-size/large?v=v2&px=999 "Atlassian primary billing contact.png")But the person at this contact did not receive anything. Meanwhile, I continue to receive the invoice at gshah@acm.ca. gshah@acm.ca is not even in my contacts. Instead I have my alternate email junk.mail291276@gmail.com which is not receiving anything (which is good) but where is it finding gshah@acm.ca? And how can I get it to go to rdereal@acm.ca instead?


Tags: email
Changing Atlassian ID email does not influence Atlassian comunity email
Asked by B?a?ej O_:

I have just changed email connected to my Atlassian ID. However, now my profile on Atlassian Comunity does not show my avatar, and it is still showing my old email.

Atlassian Comunity profile tells me to "Edit in Atlassian account". However when I click the link and go to Atlassian account, everything is correct: I have an avatar and new email address.

Any ideas how to force synchronise it?


Answers:
author: Soumyadeep Mandal
body: Hi [@B?a?ej O_](/t5/user/viewprofilepage/user-id/853388) ,

It takes some time to update! Just wait for an hour it will be updated!


Tags: community

feedback-forum
Please help, why is my post marked as spam?
Asked by Tim Razik:

Hello can someone help me determine why post is being marked as spam?

Here is [the question](https://community.atlassian.com/t5/Bitbucket-questions/How-do-I-get-repository-Settings-via-ScriptRunner-for-Bitbucket/qaq-p/618794#M18119 "The Question I Posted")


Answers:
author: Monique vdB
body: [@Tim Razik](/t5/user/viewprofilepage/user-id/4129) we're not sure why yet, but I've released your question and un-marked it as spam. I'm so sorry.

comments: author: Tim Razik
body: Thanks!!


author: Justin_Moniz
body: [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) Mine as well has been marked as Spam, would you be able to help out?

<https://community.atlassian.com/t5/Jira-questions/Hiding-Values-From-Appearing-in-a-List-From-a-System-Field/qaq-p/1261607>

comments: author: Monique vdB
body: Sorry about that [@Justin_Moniz](/t5/user/viewprofilepage/user-id/3693823) , it should be clear now!


author: Justin_Moniz
body: Thank you very much! I really appreciate it


author: Mintie
body: [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) my question has been marked as spam?

<https://community.atlassian.com/t5/Bitbucket-Pipelines-questions/Where-does-bitbucket-store-files-after-export-to-quot-C-temp/qaq-p/1255144>

comments: author: Monique vdB
body: [@Mintie](/t5/user/viewprofilepage/user-id/3682509) I've released it, thanks for letting me know! Sorry about our spam filter :/


author: Mintie
body: [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) No worries :) Thank you for replying so quick!


author: pedrowilkens
body: [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) My Question is also marked as spam.

<https://community.atlassian.com/t5/Bitbucket-questions/How-can-i-make-a-Meteor-app-in-a-docker-accessible-from-within/qaq-p/1125077>

comments: author: Monique vdB
body: [@pedrowilkens](/t5/user/viewprofilepage/user-id/2697224) thanks! Let me free it from the spam trap!


author: pedrowilkens
body: Thank you very much :)


author: denis_mullaraj
body: What can be the reason, just out of curiosity?

comments: author: Monique vdB
body: [@denis_mullaraj](/t5/user/viewprofilepage/user-id/1298793) unfortunately we can't discuss the details of our spam filters publicly since that would help spammers find workarounds.


author: Tom104Tom
body: [@Monique vdB](/t5/user/viewprofilepage/user-id/786286)Mine too:

<https://community.atlassian.com/t5/Adaptavist-questions/Script-Runner-Multi-User-Picker-field-validation/qaq-p/681857>

I edited it 3 times and now it's marked as "Spam".

comments: author: Monique vdB
body: [@Tom104Tom](/t5/user/viewprofilepage/user-id/680425) sorry about that -- I released it from the spam quarantine and should now be visible! Hopefully [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) and his colleagues can help with the question.


author: Tom104Tom
body: Thank you, it's visible again!


Tags: feedback-forum

spam