youngmon/atlassian-qna huggingface dataset:
Not seeing burndown chart
Asked by Per Jessen Schmidt:

When i'm using the iOS/Mac app I don't see the burndown chart, only the velocity chart.

Is this because we have a classic project? Are the burndown only available on next-gen? If this is the case, why?

Best Regards,

Per


Answers:
author: Ste Wright
body: Hi [@Per Jessen Schmidt](/t5/user/viewprofilepage/user-id/3962139)

It appears the burndown isn't available for the Mac Apps.

These don't appear to be replications of the web functionality (given their different UI). This means the burndown has likely just not been created for Classic Projects at this stage.

If this is a feature you'd like to see added, you can raise a feature request for this via: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste

comments: author: Per Jessen Schmidt
body: Thank you Stephen,

Just wanted to be sure I missed something obvious. I'll put in a request.


Tags: cloud

jira-software

jira-software-cloud
Is ssl certificate needed for mobile application
Asked by user1a hrefexample.comclick here:

I have created or hosted a jira server in my laptop, but i i not able to login using mobile jira server app, is https connection must for the login?


Answers:
author: Daniel Ebers
body: Hi and welcome to the Atlassian Community!

The most likely use case it to have the server somewhere in the company network or even located in the internet. I am pretty sure that this implies, by basic design considerations, the connection always have to be secured.  
When hosting on your own laptop this might not be look crucial but the software does not know it is located locally.  
Best guess would be to implement a SSL certificate so the App can access without problems and to re-check log files for possible error/failures while connecting.

Cheers,  
Daniel


Tags: jira

mobile

server
JSD Queue in MacOS Application
Asked by Matthew Asis:

Hello

Is there a way to SORT the order of JSD tickets in the MacOS application? Currently, there is no type of rhyme or reason for how the order is within the queue and there is no button in the application that i can push to change the SORTING order of it. Not having this function makes it difficult to track any type of ticket updates.

Thank You in advance!


Answers:
author: Jack Brickey
body: [@Matthew Asis](/t5/user/viewprofilepage/user-id/3746240) , I believe this is possible now? Can you confirm if that is the case?

comments: author: Matthew Asis
body: Hey [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) I just checked and no, you cannot change how the tickets are sorted. There is no option or buttons to do this.


author: Jack Brickey
body: yep...just tried it myself. hopefully something to be added in future


Tags: mobile
Unable to Login in Jira server Android App
Asked by Dr0n2eR Kai:

Hello team,

I have installed the JIRA software server on my laptop which is working fine and everything looks good.

I want to access or login to the server using my android JIRA server application.

When I submit the URL it shows "Something went wrong" error and I am not able to log in.

I can access the application from any device browser in the same network but can not access it from the android app.

I have attached the error screenshot.![Screenshot_2020-08-31-15-38-03-883_com.atlassian.jira.server.jpg](/t5/image/serverpage/image-id/108530iD07445DC2B60064A/image-size/large?v=v2&px=999 "Screenshot_2020-08-31-15-38-03-883_com.atlassian.jira.server.jpg")


Answers:
author: Petter Gon?alves
body: Hello [@Dr0n2eR Kai](/t5/user/viewprofilepage/user-id/4068937)

Welcome to the Atlassian Community!

The following scenarios might cause that error if you are using SSL in your Jira Server instance:
> * your certificate is self signed.
> * the Certificate Authority (CA) is unknown, or is not one that Android / iOS trusts by default (for example it might be a new CA that is not yet trusted, or a private CA).
> * your certificate is missing an intermediate CA, affecting the certificate chain.
> * your site has HTTPS enabled, but your proxy is not configured to allow TLS 1.2 traffic
> * you're accessing the app on an iOS device and your certificate does not meet Apple's certificate requirements.

That being said, please check the following documentation to properly troubleshoot the problem and fix it:

['Can't get a secure connection' error on Jira Server mobile app](https://confluence.atlassian.com/jirakb/can-t-get-a-secure-connection-error-on-jira-server-mobile-app-954244746.html)

Let us know if you have any questions.


Tags: mobile
vat number for billing not accepted
Asked by Isabelle Page:

when entering my comapny credit card, the system asks me our VAT number, and the system does not accept it


Answers:
author: vikram
body: Hi [@Isabelle Page](/t5/user/viewprofilepage/user-id/5595540)

Welcome to Atlassian Community.

I think this questions is already answered can you please check below url.

<br />

<https://community.atlassian.com/t5/Trello-questions/Vat-Number/qaq-p/2349987>

if no luck please fill out the form below url by selecting **Billing** as an Option

<https://trello.com/contact>


Tags: cloud

trello-cloud
I can not receive email from Trello on Outlook
Asked by asamet_aldas:

Hi, I can not receive verification or reset password mail from Trello or Atlassian. I am using outlook. I already added address bookmark trello mails. Can u help me? What can i do?


Answers:
author: Augusto Lisboa
body: Hi There!

I'm Augusto from the Atlassian team.

I've just looked at your account data, and it looks like there was a suppression in your email address. Suppression is a kind of block that we create once one of our emails is rejected to prevent us from sending unwanted emails to our users.

I removed this suppression from your email address, which should allow you to receive Trello emails.
Is there a more robust package for Personal Use?
Asked by Tom G:

I use Trello at work.

I also use Trello personally.

I find it frustrating that I would have to pay for a Trello Enterprise version to get things like Calendar, advanced tasks, etc., when I don't need to share it with others, or maybe just a few family members. Is there consideration for a Personal version at standard fee where you get all the features, but none of the collaboration or a little collaboration?


Answers:
author: Dreamsuite Mike
body: Hi [@Tom G](/t5/user/viewprofilepage/user-id/5595399)

You can use Trello free and the calendar power-up.

You can get the above and advanced checklists with Trello Standard

<https://trello.com/pricing>

comments: author: Brittany Joiner
body: And you can get some additional views with the premium. I think of premium as the "robust personal package!" That's what I use.


Tags: cloud

trello-cloud
Automation for checklist with varying items
Asked by Andreas Schreiner:

Is there a way to create an automation for checklist with varying items.

We have a card for tracking components we need for a project.

- first checklist on that card is to keep track of "ordering components".

- Once an item is checked in that checklist it should be copied and show up in the second list that tracks "arrival of orders".

- Once the item is checked in the second checklist it should be copied and show up in the third checklist called "commissioning".

Our problem is that all the items have varying names like "24 pcs of aluminium" or "1 solar inverter" and are created manually in the first checklist for every project. There is usually no recurring item that makes an automation easy.

Is there a way to make this work for us?


Answers:
author: Dreamsuite Mike
body: If you know your way around Trello, I would recommend looking at a system that converts the checklist items into linked cards...This opens up a lot more flexibility

I wrote this article some time ago...

<https://community.atlassian.com/t5/Trello-articles/Mikes-Trello-Tips-Parent-Child-Card-Linking/ba-p/2418149>


Tags: cloud

trello-cloud
Billing Clariffication Request for Trello
Asked by Donna Rachel:

Hello,  

I am using trello free account. Now i am planning to move paid version. I have lot of questions while reviewing the following policy "How Billing Works"  

1. If trello billing either for workspace or member on the workspace list?  

2. If i am paid for 4 accounts then i need to share the board with another member , the trello will charge for the another member as well?  

3. If i am sharing the board with guest, the guest will have access to the paid version?  

Please someone help to resolve thee issue


Answers:
author: Augusto Lisboa
body: Hi Donna!

Every user will be checked individually on Trello Paid workspaces to test if they're billable. So you can remove some users to avoid them counting on your bill; I'll clarify this question below:

### Workspace Members: {#toc-hId--2124374816}

These users aren't necessarily Board members; they can see all the Boards in Workspace, create new Boards, etc.

All the Workspace Members are billed.

### Guests: {#toc-hId-363138017}

Guests are users who aren't Workspace Members; however, they are members of one or more Boards on Workspace. They aren't able to create Boards, see other Boards in the Workspace, access custom Views, etc. They need to be more tricky regarding the billing question.

Single-Board Guests: Members of **one** Board of the Workspace (regular users or observers) aren't billed.

Multi-Board Guests: Members who are members of **two or more** Boards of the Workspace and are billed.

More information about this topic can be found in the articles:

* [Board Guests](https://support.atlassian.com/trello/docs/board-guests/)
* [Multi-Board Guest](https://support.atlassian.com/trello/docs/multi-board-guests/)
* [How Billing works on Trello](https://support.atlassian.com/trello/docs/multi-board-guests)

That said, if you need to add another user, it will be billed only if they is a multi-board guest or Workspace member. And all users will have access to Premium tools, even the users that aren't billable.


Tags: billing

cloud

plan

subscriptions-and-billing

trello-cloud

workspace
Can I use Trello and Slack together without buying the Premium package?
Asked by Stephen Short:

I just need to use the free version of Trello and the free version of Slack together? Is it possible?


Answers:
author: Liam - DevSamurai
body: Hi [@Stephen Short](/t5/user/viewprofilepage/user-id/5595038),

Welcome to the community.

The integration between these 2 apps Trello and Slack is also included in the free plan. So you can use it without any limitations.

Hope it helps ?


Tags: cloud

trello-cloud
Trello Sales rep
Asked by nicoletta brucoli:

Hello,

We would like to get in touch with your sales representative as we are considering adopting Trello in our company, transitioning from Asana.

please could you suggest somebody we could talk to?

thx n


Answers:
author: Dreamsuite Mike
body: Hi [@nicoletta brucoli](/t5/user/viewprofilepage/user-id/5595360)

I am biased because I love Trello but having been a former Asana user, I'd say this is a great move.

Are you looking at Trello enterprise?

If so, you can go here to contact Trello:

<https://trello.com/enterprise>

comments: author: nicoletta brucoli
body: Thank you Mike.

we are starting with a small team so it will not be enterprise.

Is there any peson dealing with new customers, helping and supporting? This could be a deal breaker for us


author: Brittany Joiner
body: I believe depending on how many seats you buy, Atlassian might offer some support? But even if they don't, there are a handful of consultants out there who support teams onboarding to Trello, and many of them are here in the community: <https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694#M1677>

[@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) himself offers consulting services and I can vouch that he knows about all there is to know about Trello!


author: Dreamsuite Mike
body: I will add also that while there isn't a direct sales channel for Standard or premium, this community is the best place for you to have your questions answered.

What questions do you have, I am sure we will be able to cover most, if not all of them...


Tags: atlassian-accounts

cloud

not-applicable

trello-cloud
How to limit subfields in API GET requests' fields
Asked by jiaren:

I am trying to limit the amount of fields returned by the GET request APIs, to ensure standardisation of the return JSONs given that there may be changes to the return values from the GET requests.

For example, for the **cards GET request,**I can limit the fields as such to name, desc, idList, idMembers, url and labels:

[https://api.trello.com/1/cards/{id}?key=APIKey\&token=APIToken](https://api.trello.com/1/cards/{id}?key=APIKey&token=APIToken)\&fields=name,desc,idList,idMembers,url,labels

I am able to successfully limit the fields.

However, I still want to limit the subfields, for example the **labels** field is an array of JSONs where each element in the **labels** field contain:

- labels.uses

- labels.color

- labels.idBoard

- labels.name

- labels.id

Recently I have noticed that a new subfield has been included which is labels.idOrganization and it is breaking my automations.

I want to avoid constantly changing my schema when extracting trello values (which I have done so in the past). How can I limit the labels field to only contain subfields that matter to me?


Answers:
author: Rasmus Wulff Jensen
body: While it is possible to control what fields are returned on some sub-object (example: Members) Labels apprear to not be one of them.

That being said, for most development practices extra Json Fields added normally don't break existing code (example in C# Deserialization it is out of the box), so I would instead focus on you json parse method and make it recilient against new fields being added in general.


Tags: cloud

trello-cloud
Change notification name on new form submissions
Asked by Gab Davenport:

An old colleague set up our Trello account, including the automation of form submissions into our board. However, she has since left and given me the admin/management access of the account however it is still her name that notifies us when we receive a form submission. How do I change / update this?


Answers:
author: Brittany Joiner
body: [@Gab Davenport](/t5/user/viewprofilepage/user-id/5594916) Trello doesn't natively support form submissions, so it's likely using some other integration. Can you tell if there are any Power-Ups on the board that might be doing this? If not, it's possible they set up an integration with the form tool (such as Typeform or Fillout) so I would check with your form tool.


Tags: cloud

trello-cloud
How do I undo Inline code?
Asked by Kizzie Ledbetter:

I don't know how it happened but suddenly my text is in inline code form and I do not want this. I can't figure out how to undo it or get my text back to normal. Please help.


Answers:
author: Brittany Joiner
body: If you try copying the text inside that and then below use CMD/CTRL + Shift + V to paste it without formatting, it should make the text normal and then you can delete the inline code block.


Tags: cloud

trello-cloud
The Package Tracker power up has stopped working / disappeared
Asked by PN:

I have been using the Package Tracker power up for several months, but in the last few weeks it has stopped working. It appears as enabled under power-ups, but nothing shows on the front of the card.

When you open a card (that previously had tracking information added), sometimes there is a blank spaces above "Add power-ups" that indicates a space where "Package Tracker" used to appear. Most times the card is empty, but ocassionally a packagetrackr link appears. The link works, but I don't get the same preview showing the shipping updates (or the delivery prediction on the front of the card).

Any thoughts? Thank you!


Answers:
author: Brittany Joiner
body: [@PN](/t5/user/viewprofilepage/user-id/5594907) this Power-Up is quite old, so I wonder if some of the new changes recently might have broken it. If you want to create a support ticket with Atlassian, this Power-Up was made by Trello, so they should be able to look into it! <https://trello.com/contact>

comments: author: PN
body: Thanks [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) ! I am on a free account, so unfortunately am unable to contact Trello.

Do you happen to have a recommendation for a newer/better power-up for tracking packages?


author: Brittany Joiner
body: I'll escalate this message so support sees it. And nope, I don't know of one ?


author: Sal
body: Hey [@PN](/t5/user/viewprofilepage/user-id/5594907)! Sal here from the Trello team. I worked recently with another customer experiencing the same issue, and when they cleared their browser's cache and cookies, they solved their problem. Have you tried that out already? If you haven't, I recommend doing so. Let me know if that helps solve your problem.


author: PN
body: Thanks [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) and [@Sal](/t5/user/viewprofilepage/user-id/4788952)!

I tried clearing cache/cookies, and unfortunately i'm still getting that blank under "Power-Ups" on the inside of the card, and otherwise no evidence of Package Tracker data. I did figure out that I can access in a private browser, but do you have any other tips so that I don't have to use a private browser each time? Thanks again!


author: Sal
body: If it works while using the incognito/private tab, this might hint that the issue is related to something specific on your browser rather than being an issue with the Power-Up. Are you experiencing this issue when using a different browser? For example, if you're using Chrome, does the same issue happen on Mozilla Firefox? This should help you rule out all the possible culprits of your problem with the Power-Up. Try it out!


Tags: cloud

package-tracker

power-up
How do I remove the quick add from the top of my boards?
Asked by Shonna Borba:

Please explain how to remove the quick add from the top of my boards.


Answers:
author: Brittany Joiner
body: [@Shonna Borba](/t5/user/viewprofilepage/user-id/5594860) can you show a screenshot of what you mean?

comments: author: Shonna Borba
body: ![Screenshot_20240918_194719_Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348059iF3801704BCB4FF9B/image-size/large?v=v2&px=999 "Screenshot_20240918_194719_Trello.jpg")


author: Brittany Joiner
body: I think this is a feature they're testing on Android phones. As far as I know, no way to turn it off.


Tags: cloud

trello-cloud
I am having troubles adding comments to cards
Asked by Cristie Walk:

I used to be able to add comments before the upgrade and now I am unable. What do I need to do?

thanks,


Answers:
author: Andrea Crawford
body: Hi [@Cristie Walk](/t5/user/viewprofilepage/user-id/5594854) can you share more details about what you're seeing?

* Are you using Trello in a browser (vs. on iOS or Android)?
* Are you having trouble adding comments to all cards across all of your boards, or just specific boards?
* Are comments not saved? or do you no longer see the option to add comments?

Please share any other details you can add that might help me debug. Thanks!


Tags: cloud

trello-cloud
utilisateur en trop
Asked by Acad?mie internationale du deuil p?rinatal:

Bonjour

comment et o? puis-je r?duire le nombre d'utilisateur ? 1 ?  
Merci


Answers:
author: Carolina Lopez
body: Hi there!  

To remove a member from a Workspace, go to the **Workspace Collaborators** page, and select "Remove..." to the right of their avatar, and then click on "Remove from Workspace" on the dropdown menu.  

You can find more details in this document:  
[Removing Collaborators from a Workspace](https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/)  


Tags: cloud

trello-cloud
9/10 users and blocked from Adding in My Workspace
Asked by JasonDr:

I'm at 9 out of 10 collaborators and it won't let me add a new user to my workspace.


Answers:
author: Brittany Joiner
body: [@JasonDr](/t5/user/viewprofilepage/user-id/5594822) It's showing 9/10 collaborators and not 9/10 WORKSPACE members right? Because collabs will include guests in other boards. If you've still only got 9 people across all your boards in that workspace, then there might be a bug. Let me know if that's the case and I can click a button to escalate this to support!

comments: author: JasonDr
body: There is one board. 9 board members. No guests. The total people count is 9 across all methods of access. Please escalate to support. Thanks.


author: JasonDr
body: I'm mistaken. There was an area I had not been to before about workspace members not assigned to any board. I found the 10th person. Sorry about that! It is working correctly.


author: Brittany Joiner
body: [@JasonDr](/t5/user/viewprofilepage/user-id/5594822) glad to hear it! Feel free to accept this answer so folks looking around know this issue is resolved!


Tags: cloud

trello-cloud
Deactivated Atlassian accounts automatically Delete Trello Account
Asked by Ricardo Gonzalez:

I was wondering if you can setup something that will once an account in Atlassian account is disabled/deactivated, for their Trello account to be deleted, not deacitvated but for it to be fully removed.


Answers:
author: Brittany Joiner
body: [@Ricardo Gonzalez](/t5/user/viewprofilepage/user-id/5520466) not sure I understand the question, your Trello account should be the same as your Atlassian account these days, so you should be able to delete from Atlassian profile or inside Trello and i think its the same thing.


Tags: cloud

trello-cloud
Obtain Power Up Receipt
Asked by Eddie Aschenbrener:

Hello, is there a way to retrieve a receipt for a power up that for some reason didn't get emailed to me?


Answers:
author: Brittany Joiner
body: [@Eddie Aschenbrener](/t5/user/viewprofilepage/user-id/5594721) you'd need to reach out to the Power-Up. Go to the Power-Up listing and it should have a "contact support" email address on there.


Tags: cloud

trello-cloud
Peut on mettre le compte en pause ?
Asked by EVEIL ARTISTIQUE - LE TOTEM:

Bonjour,

Nous souhaitons mettre en pause notre compte Trello car nous n'en avons pas l'utilit? pendant quelques mois. Est ce possible ?

Bonne journ?e


Answers:
author: Carolina Lopez
body: Hi!

If you have a Premium or Standard monthly subscription, you can cancel it from the billing page as described in this document:  
[Change or cancel your Trello plan](https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/)

You can restart your subscription whenever it works for you.

Now, if you have a yearly subscription, there isn't a way to pause it. You can still cancel it using the same process as the monthly subscription, however, it will continue to be active until the renewal date.


Tags: atlassian-accounts

cloud

not-applicable

trello-cloud
Button automation for cover change ends with 401 invalid key
Asked by petra_vysusilova:

Hello, I am trying to set automation of button type for changing cover color (grey for wait button, yellow for inprogress button etc...). I have generated API key and token via power-up admin, but i always obtain 401 invalid key error. I tried public and secret key. What can be wrong? Thank you


Answers:
author: Brittany Joiner
body: [@petra_vysusilova](/t5/user/viewprofilepage/user-id/5594635) it might be telling you that you're unauthorized because Trello doesn't always like to "write" via that post/put action in automation. I'd try doing a get on the card data and seeing if you can return that info with the credentials and if that's the case then the 401 might be because Trello doesn't want you writing with it.

If that's the case, I think you could make something with [PixieBrix](https://pixiebrix.com/) that would do this. (If you need any help trying that out, let me know --- i work there and have been building stuff with it for a while. That's actually how I discovered it - by building advanced automations for Trello.)


Tags: cloud

trello-cloud