youngmon/atlassian-qna huggingface dataset:
Not able to resolve copied actions
Asked by Simon:

Hi,  

Every week we have a reoccuring meeting, with the same format. Each week we give a number of the team tasks.  

Each week the page is copied, adjusted, new tasks are added and then it's published.  

For the last few weeks as soon as the page is copied it seems to create the tasks before it's published, during the meeting we remove the old task and publish the page.

However looking at the tasks list on the parent page, the tasks have been duplicated and because they no longer exist, they cannot be checked off, meaning we have an ever-growing list of tasks.   

We get the following generic error when trying to resolve the task.

![Screenshot 2020-11-30 at 16.53.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/120044i29C59659343CF7D6/image-size/large?v=v2&px=999 "Screenshot 2020-11-30 at 16.53.22.png")  

This seems like a bug with the software, can it be addressed or let me know how to address it, please  

Thanks,

Simon


Answers:
author: Diego
body: Hello [@Simon](/t5/user/viewprofilepage/user-id/3143515) !

After reading your description, I can tell you that there is a bug that does fit this behavior.

You can take a look at it here:
> * ++***[\[Confluence Cloud\] Copying a page duplicate tasks](https://jira.atlassian.com/browse/CONFCLOUD-71132)***++

Even though the report is marked as fixed, some customers are still affected by this behavior. We are currently looking into it.

The report itself tells us that, when we copy pages that contain tasks, those tasks are duplicated and cannot be removed.

Let us hear from you!

comments: author: Bridget Maloney
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952) , thank you so much for confirming that you are looking into the behavior for people still affected even though the task is resolved! Thank you so much!!


Tags: cloud

confluence-cloud
Default Project and Issue from within Confluence
Asked by Dale Howard:

When creating an Issue by highlighting a piece of text in Confluence, I'd like to direct our users to a particular service desk in Jira. Is there a way to default to a particular project and issue type?

![create issue.png](/t5/image/serverpage/image-id/120046i5446FC612CF3B224/image-size/large?v=v2&px=999 "create issue.png")


Answers:
author: Fabian Lim
body: Hi [@Dale Howard](/t5/user/viewprofilepage/user-id/4158145)

Unfortunately, this is not possible.

Thanks


Tags: cloud

confluence-cloud
Read Only Mode compatibility setting not working.
Asked by Dirk Brutscher:

Hi.

as mentioned on: <https://developer.atlassian.com/server/confluence/how-to-make-your-add-on-compatible-with-read-only-mode/#mark-your-add-on-as-compatible>

I marked my addon with...

```
`<param name="read-only-access-mode-compatible">true</param>`
```

...as compatible with the read only mode. But on http://localhost:8090/admin/maintenance/view.action it is always listed as incompatible, why?


Answers:
author: Dirk Brutscher
body: Ok,

seems to be some strange kind of cache problem, setting is working now.


Tags: confluence-server

data-center

server
REST API: "Unable to save changes to unreconciled page" error when updating content
Asked by Ronny Schuetz:

Hi,

we're generating some documentation in Confluence XHTML storage format and uploading it using the REST API, overwriting the previous version. After the upgrade from Confluence 6.x to 7.4.3 the process failed for the largest page (\~2.5Mb XHTML code), smaller pages (all less than 1Mb) could still be uploaded.

The reason was most likely to CONFSERVER-59196, which has been resolved by disabling collaborative editing. As collaborative editing was required by other users, it has been re-enabled later on and the upload process continued to work for some days.

However, a few days later, the upload process fails again for the same page with

{"statusCode":501,"message":"Unable to save changes to unreconciled page ContentId{id=15598903}","reason":"Not Implemented"}

and sometimes

{"statusCode":500,"message":"","reason":"Internal Server Error"}

after \~30s.

The same content can be uploaded to a new page without issues, it is also possible to update this new page with new content without error. As the page has incoming links and child pages, we cannot simply delete the old one and rename the new page.

We haven't tried to disable and re-enable collaborative editing again yet, but even if it solves the issue, we cannot do that every time.

Is there any other workaround for this issue? The uploaded page does not get changed by other users. Is there a way to force overwrite it using the REST API? Or can we somehow tune the server?

Thanks,

Ronny


Answers:
author: Ronny Schuetz
body: Update: We were in contact with Atlassian Support meanwhile. They were able to track it down to another bug (not fixed yet), ticket is <https://jira.atlassian.com/browse/CONFSERVER-69310>. For the time being it seems to help to

* overwrite the page with an empty page first, before uploading the updated large page
* cleanup the history after each update
* retry on errors


author: Fabian Lim
body: Hi Ronny,

I found this article that may help you: <https://www.claudiokuenzler.com/blog/937/confluence-page-update-rest-api-not-working-error-501-unable-save-changed-unreconciled>

Cheers

comments: author: Ronny Schuetz
body: Hi Fabian. Thanks a lot. We were in contact with Atlassian Support meanwhile, but the fix for 7.4 alone didn't help. See my other comment.


Tags: confluence-server

server
Duration of an version update?
Asked by Tobias:

Hello guys,

I just updated my confluence version from 7.4.5 to 7.4.6 LTS and it takes so much time?

How long do you guys need to update your version?

I think it need 2 to 4 hours to update the version completely.

Thank you in advance.

Tobi


Answers:
author: Nic Brough -Adaptavist-
body: I've seen them take well over a day, but I'm looking at systems with millions of issues.

You will generally find that the upgrade time is a function of target version (minor effect), power/speed of your server (a bit more important), complexity of the data (significant), and sheer volume of issues (the primary factor). It really is a function of the sheer amount of work a system needs to do.

There are a number of steps an upgrade goes through:

* It dumps a backup by default
* It then makes structural changes to the database if needed, and converts any data that needs to change shape.
* It then goes over all the data that doesn't need to change shape, but may have modified content
* Finally, it runs a full index

These have different dependencies. All are directly affected by the volume of your data and speed of server. Complexity of data only slows down database and data changes. The versions you are going through matter as a multiplier - the larger the jump in versions, the more likely that there are more data structure and content changes needed.

You can do a couple of things to speed it up.

If you are doing your own backups before starting (as you absolutely should - copying at least the home directory (possibly without attachments) and dumping the database), then there is a flag you can set to skip step 1.

If you are doing more than one step, then you can also turn off the indexing - this got my most recent upgrade run which was 6.4 to 8.13 (so stepping through 7.0 and 7.13) from 9 hours down to a shade under 4 - indexing 7.0 and 7.13 was taking 2 hours each, indexing 8 dropped hugely though, as it's got a hugely upgraded index system behind it.


Tags: confluence-server

server

update
Using company's confluence as wiki for company's partners
Asked by Kirill Golovkin:

We have company's confluence with information which we plan to share with two groups of people:

1. All internet users which passed authorization.

2. Users from our company partners.

Access to information depends on user's group.

Questions:

1. How can we make this without create new users in our Confluence? For instance, we are going to create our authorization service which connected with confluence. New users will get some tokens from our service and will get access to Confluence.

2. Are there possibilities to use confluence like forum without registration loads of users?


Answers:
author: Nic Brough -Adaptavist-
body: There are three ways people can use Confluence:

* Be a Confluence user
* Be a Service Desk customer (customers get read-only access to help articles though, not full access)
* Be working on a Confluence with "anonymous access" enabled. But I cannot recommend doing this beyond letting them have read-only access. You will have no way to know who is active or editing, and if you exposed your Confluence to the internet, I can guarantee spam and malicious activity. Some Confluences firewalled off from the internet let people have "comment" rights, as you might not care who adds those, but I wouldn't go further and let anonymous users edit, attach, delete, email and so-on.

So, the short answer is "no". If you want to limit access by group, you need to know who people are, which means they have to log in and be a user.

comments: author: Kirill Golovkin
body: Thank for answer!


Tags: confluence-server

server
Exporting tables to PDF looks bad
Asked by Leead Durban:

I have tried everything... But every time I export the project to PDF the tables do not pass properly as I set them up. I already tried reducing the width of the table, still, the columns come out too small in width and do not keep the sizes I set... It looks very bad.

Please help- how to export the tables properly?

Thanks,

Leead.


Answers:
author: Daniel Ebers
body: Hi Leead,

PDF exports seems having some open Suggestion and Bugs. One that I found is:  
<https://jira.atlassian.com/browse/CONFCLOUD-66173>

Please make sure you vote for it ("this affects my team") as well to watch it ("Start watching this issue") to be informed about the progress.  

There are also workarounds listed when you open the link.  
Apart from if they work or not - CSS stylesheets putting into space settings is not everyone's cup of tea - so a sustainable fix would be better.

Please vote for the Bug mentioned above in any case - probably somebody here can come up with a solution you can apply meanwhile.

Please also check if you are probably running into this bug:  
<https://jira.atlassian.com/browse/CONFCLOUD-30431>  
A workaround is available - in case this should apply. It can be found when you open the link.

Cheers,  
Daniel

comments: author: Leead Durban
body: Hi Daniel,

Seems like my issues is actually a combination of both.

Thanks,

Leead


author: Katerina Kovriga {Stiltsoft}
body: Hi [@Leead Durban](/t5/user/viewprofilepage/user-id/4178199) ,

If you have the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app installed for your instance, its Table Transformer macro may help your case.

Wrap your table in the macro and set the [required column](https://docs.stiltsoft.com/display/public/TFAC/Advanced+table+cells+formatting#Advancedtablecellsformatting-Changingcolumnwidth) width using the Wiki Markup:

![Mon 2-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/120019i2514A0798501CFC1/image-size/large?v=v2&px=999 "Mon 2-3.png")Here is an example of your custom SQL query:

SELECT \*,  
FORMATWIKI("{cell:width=**110px** }" + 'File'+ "{cell}") AS 'File',  
FORMATWIKI("{cell:width=**100px** }" + 'Status'+ "{cell}") AS 'Status'  
FROM T\*

![Mon 2-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/120020i15C8DDAE950C1144/image-size/large?v=v2&px=999 "Mon 2-1.png")![Mon 2-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/120021i599F12AF036A7390/image-size/large?v=v2&px=999 "Mon 2-2.png")


Tags: cloud

confluence-cloud
Using the next link of a space in a rest api call returns 400 bad request
Asked by thomas.fregin:

So i am using the Rest Api to extract a space from confluence.

If i request the next site with the next link on spaces it answers with a 400 bad request but using the exact same link in the browser works.

I thought it could be a problem with the login but using another resttemplate without authentication is resulting in a 403.

Any help or advice appreciated.


Answers:
author: Diego
body: Hello [@thomas.fregin](/t5/user/viewprofilepage/user-id/3829855) !

As I understand, you need to read content from your Confluence Spaces via REST API but faces a 400 message when trying to do so.

However, it is not totally clear what you mean by "next site". With this in mind, I would like to ask you a few questions:
> 1. *What is the REST API call that you are trying to use?*
> 2. *What do you mean by "Next site"?*
> 3. *Has this worked at some point?*

Here is our documentation on REST API:
> * ++***[\[Confluence Cloud Developer\] REST API -- Space](https://developer.atlassian.com/cloud/confluence/rest/api-group-space/)***++
> * ++***[\[Confluence Cloud Developer\] REST API Examples](https://developer.atlassian.com/cloud/confluence/rest-api-examples/)***++

Let us hear from you!

comments: author: thomas.fregin
body: Hello [@Diego](/t5/user/viewprofilepage/user-id/1188952)

The next link didnt work for me so far or better to say i cant use it in rest. If i try to call any of the links in the browser it works flawlessly. So i am trying to receive an answer on the following rest call for the space and pages:

ResponseEntity\<String\>contentJson=restTemplate.getForEntity(\<the url of our page+the next link\>,String.class);

using the next link as described here =\>[https://developer.atlassian.com/server/confluence/pagination-in-the-rest-api/](http:// https://developer.atlassian.com/server/confluence/pagination-in-the-rest-api/)


Tags: cloud

confluence-cloud

rest-api
can i upload a word or pdf document in my knowledge base
Asked by Nadhirah DeWet:

Hi,

I am trying to upload all my user manuals to my knowledge base, when i try upload my screen shots/ images do not upload

please assist


Answers:
author: Daniel Ebers
body: Hi Nadhirah,

I assume you have the "Add Attachments" permission already - as it is needed.

<https://support.atlassian.com/confluence-cloud/docs/upload-a-file/>

Did you try with several browsers for a test?  
Is this happening for all users?

If this problem still persists could you probably also upload a screenshot where the exact step is good to see?

Thanks,  
Daniel


Tags: cloud

confluence-cloud
Cannnot manage to create "new decision or meeting minute" from Microsoft Teams
Asked by Laure Monvaillier:

Dear support,

I Cannot manage to create decision or meeting minute directly from Microsoft Teams with Confluence apps.

+ existing decisions are not displayed in Microsoft Teams (please see in attachments the 2 layouts)

For information :

- I'm administrator of my group in Microsoft Teams

- I'm administrator of Confluence group


Answers:
author: Diego
body: Hello [@Laure Monvaillier](/t5/user/viewprofilepage/user-id/4178084) ! Thanks for sharing your experience with the Microsoft Teams connector here in our Community.

I am sorry to tell you but, *++no attachments came through with your original question++*. Would it be possible for you to send them again in a reply to this very answer? Just be sure not to disclose any sensitive data with those screenshots. Our community is an open space and everyone can see everything that is posted here.

As I understand, you are currently unable to create pages using two specific templates from Confluence. With this in mind, I would like to ask you a few questions.

Here we go:
> 1. *What is the template name in Confluence?*
> 2. *What is the error that you face when you try to create pages based on those templates?*
> 3. *When you create pages that contain the Decisions macro, what exactly is shown in place of the macro itself? Would it be possible for you to share a screenshot of it with us?*
> 4. *Are you able to create child pages with no templates?*

Currently, there are some limitations to what content is displayed within Confluence pages in Microsoft Teams. Macros are one of those limitations.

Let us hear from you!

comments: author: Laure Monvaillier
body: Dear Diego, thank you for your prompt reply.

1. Template name is "Decision" and "Notes de r?union" (in french)

2. The error I'm facing is : I can't use the button "Create new decision" or "create meeting minutes" directly from Microsoft Teams (I've added the apps as Microsoft Teams tabs) but these two buttons are working when I'm using Confluence directly on a web page

3. It's not possible to push the button "Create decision"

4. Yes, I'm able to create child page with no template from Microsoft Teams tabs

Could you please advise me when decision macro will be available directly on Microsoft Teams ?

Thank you in advance


Tags: cloud

confluence-cloud

ms-teams
How can I easily find out the last modification date of spaces.
Asked by Dan Tombs:

Hi Community,

When on server you could run a DB query to obtain stuff like when a space was last modified or who the owner was etc.

Basically what is the best way of running something like this command on cloud.

    SELECT spaces.spacename, MAX(content.lastmoddate)FROM content, spacesWHERE content.spaceid = spaces.spaceidGROUP BY spaces.spacename;


Answers:
author: Dan Tombs
body: The closest I have come is the answer on this article - <https://community.atlassian.com/t5/Confluence-questions/How-to-check-Cloud-Confluence-space-last-modified/qaq-p/673391>

```
jQuery.ajax({dataType: 'json',
  contentType: 'application/json',
  type: 'POST',
  url: contextPath + '/rpc/json-rpc/confluenceservice-v2/getSpaces',
  success: function(spaces) {
    jQuery(spaces).each(function() {
      var space = this;
      if (space.type === "global") {
        jQuery.ajax({
          url: contextPath + '/rest/api/content/search?cql=space%3D' + space.key + '%20and%20type%3Dpage%20order%20by%20lastmodified%20desc&expand=version&limit=1',
          success: function(data) {
            console.log(space.name + "(" + space.key + ") - " + data.results[0].version.when);
          }
        });
      }
    });
  }
});
```


Tags: confluence-cloud

cloud

confluence-server

page

server

space
Adding users on Free version of Confluence/Jira
Asked by Atlassian DNT:

I am using confluence free version. This is regarding adding users:

- I am not able to add a user on a particular project and they ask me to add the user through admin consol.

While I add the user through admins console, the user gets access to my Jira and confluence products on the site. That means, he/she will be able to access any project across my Jira and Confluence irrespective if he/she is part of a project or not.

So in the free version, we do not have an option to add users access to the only required project.

Is my understanding right? Could someone confirm or correct me, please?


Answers:
author: Ang?lica Luz
body: Hello [@Atlassian DNT](/t5/user/viewprofilepage/user-id/4177848),

Welcome to Atlassian Community!

In Jira Cloud Free, project permissions are not available. Anyone added to Jira Software will be a project administrator.

* [What is the Free Jira Cloud plan?](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/)

Project permissions, roles, and issue-level security aren't customizable in Jira Core and Software Free. If your site has always been on a Free plan, everyone with access to Jira Software is an admin for all Jira Software projects, and the same goes for Jira Core.

With this said, when adding a user to Jira Software default group, they will be able to access and manage any project in Jira.

If you don't want them to access Confluence, you can just remove them from the confluence-users group. You can also select this option when inviting them to the site by unchecking Confluence or Jira Software.

If you have any other questions regarding this matter, please let us know.

Regards,  
Ang?lica


Tags: cloud

confluence-cloud
Unable to delete a group (different organization group)
Asked by Srinivas Srikakulapu:

Hi,

We are seeing two entries in the global permissions -\> under group section. But not able to delete these entries in the Groups section as they are not visible. We need to remove these entries. Please let us know how to delete these entries as these are not belong to the organization.

--Srini


Answers:
author: Ang?lica Luz
body: Hello [@Srinivas Srikakulapu](/t5/user/viewprofilepage/user-id/4177653),

Welcome to Atlassian Community!

Just for a better understanding of the issue, I would like to know if you can share with us the name of the group that is duplicated on Global permissions.

Was the group created by a site administrator or is it a system group?

Please, share with us the name or share a screenshot if possible, so we can check here if there is a bug, workaround or if it's expected behavior.

Regards,  
Ang?lica

comments: author: Srinivas Srikakulapu
body: [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) ,

We did not create the groups (WeTek and WeTek Ext) in the domain - <https://greenboxdev.atlassian.com/>. Please let us know how to delete or please delete the groups shown below,

We can see these only Global permissions screens and we dont find these references in anywhere.

![atlassian_issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/120099iC5CE5C103BB3DCCF/image-size/large?v=v2&px=999 "atlassian_issue.png")


author: Ang?lica Luz
body: Thank you for the details, [@Srinivas Srikakulapu](/t5/user/viewprofilepage/user-id/4177653).

The issue that you are facing is related to a known bug and to fix that, it's necessary to raise a ticket with our support, so they can remove the groups in the database.

* [Deleted or Unexisting groups can't be removed from Global Permissions](https://jira.atlassian.com/browse/CONFCLOUD-57894)

Please, go to <https://support.atlassian.com/contact> and create a ticket adding the bug link above to the description, so they will already know what has to be done.


Tags: cloud

confluence-cloud
Setting up Confluence
Asked by Haider Makia:

Hi all,

Is there a write up that articulates the ports needed for the on-premise server to talk to the Atlassian licensing servers for registration (or any other services/ports needed)? And once open, do they need to be open all the time, or is it a one time activity and is it outbound only?

Thanks in advance.

HM


Answers:
author: Daniel Ebers
body: Hi Haider,

welcome to Atlassian Community!

I understood your question in a way you want to know which port on Atlassian-side is contacted from your server to validate the entered license key.

Whilst I could not find a documentation on this from my experience it is a simple HTTPS connection. Therefore you need to make sure your firewall is allowing outgoing traffic for **port 443.**

This is outbound only. Also, you need \*no\* permanent connection to Atlassian servers. Furthermore, exactly this is THE reason while some users keep their installations of Jira/Confluence on a server not connected to the outside.

Please note, that for updating Apps via Marketplace also a connection to Atlassian servers must be possible (also there is a port 443 open = HTTPS / SSL) which you need to contact. In case you block this connection just make sure you check for App update availability every now and then.

Cheers,  
Daniel

comments: author: Haider Makia
body: Thanks Daniel. That answers the port question which then raises a follow-up question. What URLs/IPs does Confluence and Jira need to speak to? Our security guys won't allow the server to talk to everything, it needs to be specific.


author: Daniel Ebers
body: To be honest, the host names are not known to me.  
This is probably best to clarify with Atlassian.  
A guess would be something under ???.atlassian.com but not sure.


Tags: confluence-server

server