youngmon/atlassian-qna huggingface dataset:
I can't access my company site
Asked by Loc Pham:

Hi atlassian team

We can't access out site on atlassian. I hope team can help us. Our site are <https://antnest.atlassian.net/>.

Thanks

![error.PNG](/t5/image/serverpage/image-id/175424i257D96B9602C3869/image-size/large?v=v2&px=999 "error.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

This is a problem the Community cannot help you with directly, we have no access to billing or payment systems that Atlassian run. The links in the error message you are getting are a good starting point, but if they do not work out for you, then raise an issue with Atlassian directly at <https://support.atlassian.com/contact>


Tags: cloud

confluence-cloud
Way to sharing content to non confluence third party users
Asked by Rahul kumar:

Hi ,

I tried to share a confluence page with word file attached to it with non-confluence user with public link feature.

Non-confluence user can only see content on the page but not the attachment . Any suggestion to achieve this ?


Answers:
author: Andy Gladstone
body: [@Rahul kumar](/t5/user/viewprofilepage/user-id/4687295) welcome!

Public pages share the page content, but have limited functionality when it comes to specific macros and features. Although attachments are not listed in the link below, I can tell you from experience that they are not available on public pages as an attachment is underlying functionality to a page, and not actually part of the page. In order to share it, you would need to store the attachment off site (think DropBox, Google Drive, etc.) and link to it from the page.

[Share content externally with public links](https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/)

comments: author: Rahul kumar
body: Hi Andy,

Thanks for your input. I really appreciate it.


Tags: cloud

confluence-cloud
my confluence server support ticket (Troubleshooting and support tools -> Get help) is gone?
Asked by Stan D:

While having a different issue on my confluence instance, I went to "Troubleshooting and support tools" -\> "Get help" and told my problem it's supposed to create a ticket and post it to [support.atlassian.com](https://support.atlassian.com/) (including the support zip file).

When I log in with my email, I shall see that ticket. And when I do, I can't find any issue there.

I tried to create a support issue. Only confluence cloud support seems to be available through the portal nowadays as there's no distinguish between cloud or server/data center products on the icon application picker.


Answers:
author: Fabian Lim
body: Hi [@Mario Bross](/t5/user/viewprofilepage/user-id/4687283)

I suggest you go ahead and create the ticket. Ensure you put that you couldn't select the server platform.

Better to have something logged so that the support team can take a look at soon as possible.

Cheers

comments: author: Stan D
body: ok, I will make up an atlassian.net site :D thanks for your idea even when the ticket is not for it.


Tags: confluence-server

server
access confluence without license
Asked by gagan.kaur:

We are looking to create product help using confluence and want to create certain sections of help only for logged in users. I did some research and it seems that all logged in users consume a license in confluence. Is my understanding correct, or is there a way to give read-only access to logged in users without consuming a license?

Thanks

Gagan


Answers:
author: Pramodh M
body: Hi [@gagan.kaur](/t5/user/viewprofilepage/user-id/4687207)

Some Ideas are already discussed over here. Let me know if you find it interesting

Straight forward there is no way

<https://community.atlassian.com/t5/Confluence-questions/How-to-give-space-access-to-unlicensed-users/qaq-p/1023522>

Thanks,  
Pramodh

comments: author: gagan.kaur
body: thanks, [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) i will try this option. thanks for your help!


author: Bill Bailey
body: You are correct in your assumption. The only workaround would be a generic log in shared by these users with very restricted rights. But not sure if that violates the license or not.

Even on the server/data center, you would consume a license. BUT you have the option of creating a gateway to even access the site, so could create user logins to access a "help center" which then allows them so see anon pages in Confluence.

comments: author: gagan.kaur
body: thanks, [@Bill Bailey](/t5/user/viewprofilepage/user-id/502089)


Tags: cloud

confluence-cloud
Connect Cloud Based Confluence Calendar to Server Confluence
Asked by Gracen Kostelecky:

Half of my company is on the new Cloud Confluence space, and the other half is on the Server-based Confluence Space. Is it possible to embed/sync calendars on from the cloud-based side to the server-based Confluence?


Answers:
author: Andy Gladstone
body: [@Gracen Kostelecky](/t5/user/viewprofilepage/user-id/4687129) welcome here! Since calendars are modules running in both instances independently, you cannot share or sync them between Cloud and Server, or for that matter two separate Server or Cloud instances. You will need to maintain them independently.

comments: author: Gracen Kostelecky
body: Thanks for the info [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028)


Tags: calendar

cloud

confluence-cloud
Restrict access to confluence through openvpn
Asked by Shidhant:

I have an OpenVPN Access Server setup for restricting users to several resources.  

I would like to restrict confluence access as well with OpenVPN.

Only users that are connected via openVPN can access the confluence page.  

Any suggestion on how to do that?


Answers:
author: Bill Bailey
body: Yes, move to data center where you can place the server on your intranet. ;-) With Cloud you have no way to restrict access except by turning off anon access, and having every user log in. There is no way to protect "public" pages when you are on the Cloud.


Tags: cloud

confluence-cloud
Video lose quality if you edit the page?
Asked by Jimi Wikman:

I just noticed that if I just drag and drop a movie (mp4 format) into a Confluence page, then it works just fine... Until I edit the page.

Once I edit the page, the quality of the movie turn to crap. Is this because it does not start to render from the upload right away, or is it a bug in Confluence?


Answers:
author: Kristin Lyons
body: Does the quality only degrade when you are editing the page, or does it stay degraded even after the page is published?

comments: author: Jimi Wikman
body: It stays.

It seems that something in Confluence render videos to reduce size somehow...


author: Kristin Lyons
body: Very strange - I might suggest opening a ticket with Atlassian since you have a standard plan. <https://support.atlassian.com/>


Tags: cloud

confluence-cloud

quality

video
How to undo the spaghetti of Confluence
Asked by Colm Maguire:

I have recently arrived to see a Confluence used by a company, that has no overseer, no gatekeepers and no rules about what should be posted, created, etc. Pages are out of date, unfindable and it's really hard to navigate.

Can we create order from existing Chaos or is it more advisable to start it all over again, by copying pages and trying to create a new structure that is navigable?


Answers:
author: Gaurav
body: Hello [@Colm Maguire](/t5/user/viewprofilepage/user-id/4686875)

Welcome to the community!!

In this scenario, I would suggest you start over fresh and migrate only the required data/ pages.

In order to create a well-structured confluence setup, I would recommend starting with an Information Roadmap which would act as a guiding document.

Please accept the answer if this helps.

comments: author: Colm Maguire
body: Thanks, yes an information road map would be crucial.


author: Nic Brough -Adaptavist-
body: I would mix the two.

You probably have some stuff you want to keep, or revise and re-use.

So, I would create a set of new spaces, set up in the healthy structure you want to use in the future, all with space owners/champions/curators set up. Then make the old stuff not accessible to anyone other than your curators. Then ask them to comb through for any good stuff they want to keep and move it into the new spaces in the new structure.

You'll need to train and trust your space owners/champions/curators to not just move everything, emphasising that they should only be taking stuff that is genuinely useful.

comments: author: Colm Maguire
body: Thank you. Yep Training the space owners and curators and hopefully adding some restrictions would be important, and tags for searching might improve the whole thing ?


author: Nic Brough -Adaptavist-
body: Tags are very helpful in searches, yes.


author: Bill Bailey
body: I have had a similar situation. What I did for that organization was to create spaces for each group within the company, and them have them name a space champion for their group who takes on the role of space admin. Then that space champion needed to work with his team to straighten out the mess, based on some simple guidelines.

I won't say that it fixes the problem entirely, but does tame the Wild West of a haphazard approach.

comments: author: Colm Maguire
body: I like this idea of a space champion. I feel people don't see the reward for keeping good concise easily findable information. Giving someone a title of Champion would certainly help. Thank you.
CSP error on rest api by plugin
Asked by Riccardo Atzeni:

Hi,  
I'm developing a Custom UI plugin through Forge for Confluence Cloud.  

When I attempt to make some rest call from plugin to Confluence I get:  
*Refused to connect to 'https://\<environment\>.atlassian.net/wiki/rest/api/template/page' because it violates the following Content Security Policy directive: "connect-src 'self'".
<br />*Do you have any idea of what problem could be?

*![project_structure.PNG](/t5/image/serverpage/image-id/175359i1C0522FF26A541DD/image-size/large?v=v2&px=999 "project_structure.PNG")*   
**App.js**  
*import React, { Component } from 'react';*  
*//import { invoke } from '@forge/bridge';*  
*import {ExcelRenderer} from 'react-excel-renderer';*  
*import axios from 'axios';*

*class App extends Component {*

*constructor(props) {*  
*super(props);*  
*this.state = { cols: null, rows: null };*  
*}*

*/\*useEffect(() =\> {*  
*invoke('getText', { example: 'my-invoke-variable' }).then(setData);*  
*}, \[\]);\*/*

*componentDidMount() {*

*console.log(' COMPONENT DID MOUNT START');*

***axios.get('<https://skyoffermanagement.atlassian.net/wiki/rest/api/template/page>',***  
***{ headers: { Authorization: 'Basic \<API TOKEN ENCODED BASE 64\>',***  
***Accept: 'application/json',***  
***'Content-Security-Policy': 'script-src skyoffermanagement.atlassian.net'} })***  
*.then(response =\> {*  
*console.log(*  
*\`Response: ${response.status} ${response.statusText}\`*  
*);*  
*console.log(response.text());*  
*})*  
*.catch(err =\> console.error(err));*

*}*

*fileHandler = (event) =\> {*  
*let fileObj = event.target.files\[0\];*

*ExcelRenderer(fileObj, (err, resp) =\> {*  
*if(err)console.log(err);*  
*else{*  
*console.log('ExcelRender response: ', resp);*

*for( let i=1; i \< resp.rows.length; i++){*  
*}*

*}*  
*});*  
*}*

*render(){*  
*return (*  
*\<div\>*  
*\<input type="file" onChange={this.fileHandler.bind(this)} style={{"padding":"10px"}} /\>*  
*\</div\>*  
*);*  
*}*

*}*

*export default App* *;*   

<br />

**manifest.yml**   

*modules:*  
*macro:*  
*- key: excel-proposal*  
*resource: main*  
*resolver:*  
*function: resolver*  
*title: excel-proposal*  
*description: Component to upload excel proposal*  
*function:*  
*- key: resolver*  
*handler: index.handler*  
*resources:*  
*- key: main*  
*path: static/fe/build*  
*app:*  
*id: ari:cloud:ecosystem::app/cd8b9860-3f91-4012-89a7-b6b8d20e37c3*  
*permissions:*  
*scopes:*  
*- 'read:confluence-content.summary'*  
*content:*  
*scripts:*  
*- 'unsafe-inline'*


Answers:
author: Fabian Lim
body: Hi [@Riccardo Atzeni](/t5/user/viewprofilepage/user-id/4676701)

Welcome to the community. I recommend you also post this question in the[dev community](https://community.developer.atlassian.com/) for a faster response.

Good Luck


Tags: cloud

confluence-cloud
upgrade failed after upgrade from 7.1 to 7.13
Asked by M Balu:

Getting this message 'Invocation of method 'isShowSignUp' in class' after upgraded to 7.13.3. Here are the steps we did for upgrade

1. Installed 7.1.0 on new server

2. configured with new DB

3. export xml from old server

4. import xml on new server

5.upgraded to 7.13.3

6. getting exception during start up


Answers:
author: Daniel Ebers
body: Because the question to troubling upgrade processes repeats recently in Community here more of a basic recommendation:  
If your own staff gets stucks with migrated trained and skilled partners are available which are experienced in doing upgrades and complex migrations.  
You can locate a partner near you from partner directory:  
<https://partnerdirectory.atlassian.com/>

Regards,  
Daniel


author: M Balu
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Thanks for the reply

we fixed this issue with below settings done

<https://confluence.atlassian.com/confkb/warning-recovery-file-generation-failed-424315566.html>


author: Brant Schroeder
body: [@M Balu](/t5/user/viewprofilepage/user-id/4686573) welcome to the Atlassian community

Have you tried this yet to resolve your issue? <https://confluence.atlassian.com/confkb/confluence-returns-system-error-due-to-invocation-of-method-isshowsignup-in-class-com-atlassian-confluence-user-actions-loginaction-threw-exception-java-lang-nullpointerexception-at-login-vm-693899125.html>


Tags: confluence-server

server
What is the best apps for Project Management in Confluence/JIRA?
Asked by francois.doublet:

Hello,

Digital Project Management is the futur and is already there.

The target is to manage project with AI and to learn from project experience with deeplearning.  
But from which apps to start in Atlassian suite software(JIRA/Confluence/trello...)?

First Requierement :

- Ergonomic WBS Gantt

- Integrated but also compatible with overall architecture

- Easy to use

- Task \& people management

- Type of project : all. From begining to closure. From business to IT.

-.Size of project : from 5 to 500 people

Best apps I've used in industry contexte right now are JIRA Advanced Roadmap \& BigPicure. But on which to build next gen Digital Project Management?

Thank all for your help

BR

Fran?ois DOUBLET


Answers:
author: Nic Brough -Adaptavist-
body: Jira already does most of that. For more functions, add Advanced Roadmaps.


author: francois.doublet
body: Hi everyone, I continue to look for the best apps for digital project management in JIRA. We are benchmarking multiple application to fit our need. Keep u posted. Do not hesitate to share your advices, experiences or vision. This topic have been already discuss also here : <https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Apptoberfest-discussion-project-management-apps/m-p/1830955#M1742>

BR


author: francois.doublet
body: Hello Nic, thanks for your feedback. You recommandation should be so to Use Advanced Roadmap of JIRA. It's well explain by some people from Atlassian : : <https://www.youtube.com/watch?v=fz7GthQSP0o>


author: francois.doublet
body: Perhaps [@Atlassian](/t5/user/viewprofilepage/user-id/4457013) team can help on this point?


Tags: gantt

jira

jira-software

project-management
sync boards
Asked by Ram?n Mar?n:

I have a general project board and then a board for each of the projects.

How can I get each general list to sync with a specific list?

I have a premium account.


Answers:
author: Iain Dooley
body: [@Ram?n Mar?n](/t5/user/viewprofilepage/user-id/3937831) there's not built in synching in Trello. To an extent you can use Butler for this, but if you're using it with any degree of seriousness you'll exhaust your quota unless you're on enterprise (which requires a minimum of 20 seats).

You can use Unito which is a pretty good generic synching tool between boards. You also need to think about what it is you want to synch.

For example, do you want to have a list on your main board for each project that shows you the cards in "todo" for each one? My preferred approach is to have a "board of boards" where each sub-project board is linked from a card in the overview board.

In that scenario it can be good to have, for example, a checklist on the overview card that automatically generates each day/every few hours with each item linked to a card in ToDo, with the items being checked off as they are moved to the Done list in the sub-project board.

This is the "more interesting" example I give in my article introducing Trellinator, the open source Google Apps Script automation framework I created for Trello:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>
i have no idea as how to use trello
Asked by Abhishekjindal:

i am v new to trello can anybody help me and guide me as how to use it


Answers:
author: Esme Crutchley
body: Hi [@Abhishekjindal](/t5/user/viewprofilepage/user-id/3937748)

Welcome to the Community!

Depending on what you would like to do with Trello, depends on what guidance we're able to give.

I've created a YouTube Playlist for [Trello How To Guides](https://www.youtube.com/playlist?list=PL7dWAXDb4McCMlDoJtdcn6jrtM5fH6W8X) which you might find useful

Esme :)


author: manuelgeek
body: Hi [@Abhishekjindal](/t5/user/viewprofilepage/user-id/3937748) You ca check out my previous presentation on Productivity with Trello  
<https://docs.google.com/presentation/d/19NYwbfbs2wbRwKtIa2kpDDQR80UFrmJNBBeHCrs3HTw/edit?usp=sharing>  
I hope it will help


author: Bibek Behera
body: Hi [@Abhishekjindal](/t5/user/viewprofilepage/user-id/3937748) ,

You can start here:

<https://trello.com/en/guide>

<https://www.youtube.com/watch?v=xky48zyL9iA>

-Bibek
A team member wants to edit one of the Board's name but is not able to. Please advise
Asked by Rosie:

A team member wants to edit one of the Board's name but is not able to. Please advise


Answers:
author: Iain Dooley
body: [@Rosie](/t5/user/viewprofilepage/user-id/3937382) board administration is restricted by board permissions rather than team membership:

<https://help.trello.com/article/791-changing-permissions-on-a-board>

comments: author: Rosie
body: Thanks, realized that shortly after I typed in my question.  
As a suggestion then, given the right permission, access. its a little detail, but how about once the sole admin of the business/board assigns a certain board for a team member to manage - that person then would reserve the rights with full access/control as that of the admin.  
Just an idea. Thanks mate.
want to order activities like checklist items
Asked by Kevin MN:

I like the drag and drop of checklist items, but I like the format-ability of activity entries, and the timestamps of them. So I left with wondering some things. If activities have their own time stamps, why must they remain in chronological order? Why can't I drag and drop them to my liking?

Typically, I'm researching something and have several related pieces of activities that logically hang together. But unless I want to copy / paste to a new card - an arduous task, I really can't order them that way.

Thanks,


Answers:
author: Iain Dooley
body: [@Kevin MN](/t5/user/viewprofilepage/user-id/3937263) what do you mean by activity entries?

comments: author: Kevin MN
body: On a new card you have Title, followed by Description, followed by Activity. I can change the Title, I can add a Description, I can add an entry that will appear in the Activity section: "Activity entries." Therein you can enter stuff in formatted ways. I can create paragraphs, I can indent. I cannot create paragraphs or indent in a Checklist.

As noted, I can drag and drop to order Checklist items. I cannot drag and drop Activity entries at all. Their locked in chronological order. Why?? They already have timestamps. If I wanted them in chronological order, I simply would not drag them anywhere. I'd allow them to accumulate in the order they were created.

But my knowledge accumulation is rarely ordered. I may find a tidbit when I'm reading about a different subject altogether, or have an idea at a random moment. I then want to record it within the area of the activity entries for that subject and I can't! The only way around it is to have a Checklist that becomes an index to the various pieces that hang together below it in the Activity section. This is a kludge. If only Trello would allow me to drag and drop Activity entries, this could be solved... so easily, so eloquently.


author: Iain Dooley
body: [@Kevin MN](/t5/user/viewprofilepage/user-id/3937263) Okay so you mean comments? You can't re-order them, but if you're adding bits of information about a topic that you'd like to re-order, perhaps each list should be a topic, each card is a tidbit and you can use the description to store more detailed information and you can move them around.