youngmon/atlassian-qna huggingface dataset:
How Can I add macro from Hosted JIRA to OD Confluence
Asked by Tony Zhang:

I just want to ask if there is a way to add the gadgets in hosted JIRA into OD Confluence as a macro.

For example, we have heat map in hosted JIRA, I want to add this gadget into OD Confluence as a macro, then can be used in pages.

Thanks

Tony


Answers:
author: William Zanchet [Atlassian]
body: Hey Tony,  

Actually not.

If you had a JIRA OD and a hosted Confluence, you would be able to do this. However the way it's right now, we can't.  
Here you can see the [Restricted functions for Confluence](https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand#RestrictedFunctionsinAtlassianOnDemand-Confluence): It says: External Gadgets NO  

Cheers,  

WZ


Tags: cloud

confluence-cloud
Search macro not returning results.
Asked by Craig Flint:

We have users reporting the Search is not returning results. I've performed the search index rebuild but that didn't resolve the issue.


Answers:
author: Craig Flint
body: Thanks for the response David. We found a write.lock in \<confluence-home\>/index/. Deleting the write.lock resolved the issue.

Thanks

comments: author: Deividi Luvison
body: Glad to hear that buddy :)


author: Deividi Luvison
body: Hey Craig,

Did you also tried the [Rebuild Confluence Content Indexes from Scratch\|](https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch)?

If after that it still fails try using [Confluence Safe mode](https://confluence.atlassian.com/display/UPM/Disabling+and+Enabling+Add-ons#DisablingandEnablingAdd-ons-Disablingorenablingalladd-ons(usingSafeMode)) so we can validate if any other third party plugins are not interfering with the confluence search.  
Let me know how it goes.  
Thanks and Regards,  
David\|Confluence Support Engineer
how long confluence license configuration takes?
Asked by Venkata K:

Hi,

I started installaing the confluence on my windows server 2012. After specifying license key and hit Next, it says "Configuring your license key. This can take a while". How long does it take to finish this?

Regards,

Venkata.


Answers:
author: Venkata K
body: Below steps provided by Dave Norton \[Atlassian\] resolved the issue:

Here's how to fix it:

1. Shut down Confluence if it's running
2. Go to Start \>\> Run and type "regedit"
3. Browse to the registry key for Confluence:
   * 32-bit: HKEY_LOCAL_MACHINE \>\> SOFTWARE \>\> Apache Software Foundation \>\> Procrun 2.0 \>\> Confluence
   * 64-bit: HKEY_LOCAL_MACHINE \>\> SOFTWARE \>\> Wow6432Node \>\> Apache Software Foundation \>\> Procrun 2.0 \>\> Confluence
4. Modify Parameters/Java/JvmMS to 400 in hexadecimal (1024 in decimal)
5. Modify Parameters/Java/JvmMx to 400 in hexadecimal (1024 in decimal)
6. Modify Parameters/Java/Options and add -XX:MaxPermSize=256m as the first line.

Once you've saved the changes, please restart Confluence and see if it works correctly.


author: Ryan Goodwin
body: I would expect that if you've already entered your license key, configuring your license shouldn't take any time at all. You can setup confluence in a sandboxed environment - connection to the outside isn't required - license validation happens locally. I would say if it hasn't progressed to the next install step yet, you should kill the install and restart the application. It shouldn't hurt anything and will usually pick up where you left off.


author: Tiago Comasseto
body: It shouldn't take much time in this step, it may be that Confluence can't reach Atlassian's site to validate/generate the license. If you're behind a proxy (e.g.: squid, etc) you may need to configure the proxy authentication as in this [doc](https://confluence.atlassian.com/display/CONF56/Configuring+Web+Proxy+Support+for+Confluence).

I hope it helps.

Cheers


Tags: confluence-administration
Can't Re-Install Confluence
Asked by Chris McInnes:

Hi Guys,

Wondering if anybody can help ... I recently uninstalled Confluence and am trying to re-install. I now get this error message:

The installation/removal of a previous program was not completed. You will need to restart your computer to complete that installation

I've tried cleaning out the Registry as per (<http://support.microsoft.com/kb/310335>) and yes, I've restarted the server a few times :smile:

Any suggestions?


Answers:
author: rrudnicki
body: Hi Chris,

Let me try a trick that I believe can works :smile:.

* Stop your confluence
* Delete the file confluence.cfg.xml on your confluence-home
* Reboot the computer
* Start again your confluence
* Try to access the setup of confluence

If you don't know where is the confluence-home, you can have a look in the file confluence-init.properties on the confluence_installation_folder - confluence - WEB-INF - classes and see the confluence-home variable. Another way to find the confluence.cfg.xml is using the windows search :smile:.

Please let me know if it works for you.

All the best,

Renato Rudnicki


author: MJ
body: I am not too familiar with installing Confluence on Windows using the installer. You could attempt to install from the zip instead of using the installer. Details can be found [here](https://confluence.atlassian.com/display/DOC/Installing+Confluence+on+Windows+from+Zip+File).


Tags: confluence-administration
you may need to resubmit the form or reload the page in confluence
Asked by Srini Balakrishnan:


Answers:
author: Renjith Pillai
body: Do you have another Atlassian application running on the same server on a different port number? If yes, the cookie might be getting overwritten which causes the user session to log out - <https://confluence.atlassian.com/display/JIRAKB/User+is+Constantly+Logged+out+of+JIRA>


author: Srini Balakrishnan
body: Renjith: we have a dedicated server and have only IIS and confluence running on the machine. i am also using IIS tomcat redirector. there is no clash between IIS and tomcat ports as well.


author: Srini Balakrishnan
body: Hi sorry the page got submitted before i could type the entire contents. we have a confluence instance 5.1.2 and our users are frequently getting this timeout error when trying to save a new page \& existing page. this doesnt happen everytime and this issue is very intermittent. no error messages are logged in the confluence / tomcat logs. the actual message they see is " the following error(s) has occured.Your session has expired. You may need to resubmit the form or reload the page".the workaround we follow is to try clicking the save button few times till it gets fully saved. this is creating lot of frustration. i had a ticket with atlassian support and few working sessions but no help. i checked all the timeout settings and they all are in reasonable limit (60 mins). Sometimes the users get this error within 10 - 20 secs even when making minor edits


author: Steven F Behnke
body: This is rather unclear. Is this an error you are receiving?
Page Latency
Asked by JimA:

Our website has a link to our 'Site Space' homepage, and the first time a user attempts to access that page in a browser, the page load time is extremely slow (\~5 seconds). Subsequent attempts to access the page in the browser have normal, quick page load times, likely as a result of browser caching.

How do we/our users avoid this unacceptable performance on the initial attempt to access the page?


Answers:
author: JimA
body: Thank you for your assistance, I have redirected my question appropriately.


author: Steven F Behnke
body: There is going to be limited answers since you are on OnDemand. Typically this question would be forwarded to a net admin or someone familiar with container customization. Since you are on the cloud, you don't have that option. Since you are having performance issues with your AOD server you may want to open a ticket with Support.


Tags: cloud

confluence-cloud
How can I export/import contents from excel into Confluence?
Asked by Shashi Putturao:

I need to export/import contents of an excel file onto a confluence page. Can you please let me know the options?


Answers:
author: Nic Brough -Adaptavist-
body: Attach it and use the "excel" macros to pull in data. Copy the data and paste it in (Confluence will understand it's a table). Use REST to poke it in. Use a link to a saved sheet (the excel macros can be persuaded to read remotely stored files in some cases). If they're in sharepoint (ugh), have a look at the sharepoint connector.

There's probably loads more I've missed because I've never run into...


Tags: confluence-administration
Restricting a User to one specific Space with Confluence On Demand
Asked by Shane O'Sullivan:

Hello,

I need some urgent help on setting up user access to particular spaces with confluence on demand.

When I create a new user by default they get added to confluence-users. I have created a new group which I have added users from my company and two clients I want access to one individual space I have created.

When I manage the permissions for that particular space and add the Group to that space the two external users see all of the other spaces.

* When I remove confluence users from that space he can still see all the other spaces
* When I remove him from the Confluence User Group he cannot see anything
* When I remove him from the Confluence User Group and have given permission to this group to view the space he cannot view anything

All I want for him is to access one space and not the rest of the wiki, is there a simple way to do this.

Any help will be much appreciated.

Thanks

Shane


Answers:
author: Chag
body: what you can do is create a group for the other spaces and restrict it to only users in that group. Anyone not in that group is not going to be able to see the other spaces and will get a restricted page. You can do this with the permission view.


Tags: cloud

confluence-cloud

restriction

space
Turn off File versioning
Asked by Brent Frafjord:

Is there away to turn off File versioning in the 5.6 version of confluence? I want the xls attachment that I have saved in my attachment directory to be the only one that I see or have.

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: No, the attachments are versioned by design. The link to "latest" will remain the same, as will the name presented by Confluence, but you can't turn off versioning.

You should not need to either - you should not be accessing the file via any route but Confluence anyway. If you're reading it directly off the disk, you're doing it wrong. If you're writing, you're also breaking things.

comments: author: MarkA
body: Yes, as Nic says, this is by design. You can remove previous versions by going directly into the attachments screen for the page.Cheers,Mark
Is there a way to change Spaces drop down caption, let's say to "Products"?
Asked by mayankaggarwal:

I want to change the Spaces drop down caption to Products, is it possible?


Answers:
author: Gary
body: Hi Mayank,

It is not possible to change the captioning for items on the main navigation bar. There is a recent open improvement request here:

<https://jira.atlassian.com/browse/CONF-34877>

You can feel free to add any feedback or suggestions to the improvement case.

Cheers,  
Gary


author: Nic Brough -Adaptavist-
body: Not really. The usual way to do it is <https://confluence.atlassian.com/display/DOC/Modify+Confluence+Interface+Text>

but you can't do that on Cloud/OnDemand.


Tags: cloud

confluence-cloud
Do we have a workaround for creating task report macro in confluence version 5.4?
Asked by Nisha Pillai:

We are currently using confluence version 5.4.

I need a report that will provide the list of all action items mentioned in the meeting notes; something like the task report macro available in 5.5 version. Do we have any workaround for it?


Answers:
author: Steven F Behnke
body: Workaround? It's not a bug, a feature was introduced in a version of confluence you aren't using, so no, there is no workaround.

The Task feature has been very under developed until Conf v.5.5 As far as I know there is no option that use Tasks before 5.5.
try to get a tril serial for confluence
Asked by sebastien mathieu:

just to try, but this message occur during I tried to have a number :

**Unknown error occurred** An unknown error occurred, please contact [support](https://support.atlassian.com).

please can you help me ?


Answers:
author: rrudnicki
body: Hi Sebastien,

Do you mind to provide more details about your problem? Are you trying to generate a license on confluence and are you getting Unknow error ? Did you try to get a license by [my.attlassian.com](http://my.attlassian.com) ?

Please, keep us posted,

Cheers,

Renato Rudnicki


Tags: confluence-administration
Confluence Max thread and SQL server Connection Pool
Asked by Mani Koodalingam:

Hi there

Confluene instance become very unstable since upgrade to version 5.5.2. I noticed the number of threads increases over 300 sometimes over 400 and Confluence fails on all browser. Thread dumps from the prvious instance shows that number of threads in BLOCKED state.

I've not capped the max threads in server.xml, but I increased database connection pool value to 220, still this has not made huge difference and still confluence goes down very frequently.

Confleunce runs on VM Windows 2008 R2 server with over 2000 users, but the concurrent usage may be less.

Last few days I noticed the number of live threads increases so quickly and Confluence dies.

How do we stop the thread peaks?


Answers:
author: Mani Koodalingam
body: Hi Felix, How do I change Crowd sync interval ? should I login with local account (Internal directory) to change external directory settings ?


author: Mani Koodalingam
body: There is a slight increase in number of threads (around 15 to 20) when its sync with Crowd, as per Atlassian the Crowd sync is expensive process and suggesting to avoid during production hours. I will try moving the sync schedule outside business hours and see if that helps.


author: Felix Grund (Scandio)
body: Hi Mani, have you checked if Crowd Sync is running in the background when these problems occur? We've experienced very similar problems on Windows 2008 R2 and MSSQL Server when Crowd was synchronizing.


Tags: confluence-administration
Why do I get emails from Atlassian answers for topics I don't follow?
Asked by Jacques:

hello,

since the migration to Confluence answers for this public answers forum I seem to be getting every single mail from the system. Even when people comment on a topic I've never knew about or don't even have access to.

Does anyone else have this problem?

Has anyone found a solution??


Answers:
author: Udo Brand
body: see here

<https://answers.atlassian.com/questions/5276884>

<https://answers.atlassian.com/questions/4981724>


Tags: community
Best way to present / sell Confluence to team members?
Asked by Bristow:

I have to give a presentation to my wider team promoting the benefits of Confluence.

Off the bat I can give an informative (++boring++) presentation on the benefits over our current setup. Which is the usual suite of office applications using SharePoint. We can find things easier through searching, version history easier to view, linking is easier etc.

I could also go through inputting some content examples but that isn't exactly riveting either..

I was thinking I could do some sort of staged tasks with audience participation. Such as race to see how can find a document/piece of information quicker on SharePoint or Confluence..

Does anyone have any better ideas?

++*I take note that this question maybe deleted as it isn't specifically to do with confluence functionality.*++


Answers:
author: Renjith Pillai
body: This is how I have achieved this in multiple teams.

1. Setup a Confluence server if you do not have any (get your IT help to get this done)
2. Make sure you start writing enough content about all the learning that you make in your role
3. Find a couple of people who are able to understand the need for knowledge sharing and encourage them to like/comment your pages and add new to their personal spaces
4. This will start a slow process where the information will spread
5. The recommended updates that comes weekly will usually show your pages since you are contributing more. The visibility is high which then puts the focus on others to also contribute.
6. And in most cases, in any decent sized teams, it takes somewhere around six months to get a decent amount of people contributing.

comments: author: Adrien Ragot 2
body: Use the Share by email feature when you have news to share with your team, so they log in from time to time.


author: Bristow
body: I think my question may have taken people down the wrong path, although the answer above is great how to spread Confluence in a team. I was specifically looking for presentation material I could use to present it to my wider team.

Such as <https://www.atlassian.com/why-wiki-collaboration-software>


Tags: confluence-administration
How to hide the Attachment link from user/group in Confluence?
Asked by Siddheshwar mhetre:

I am attaching the word document in my Confluence page.

So I want to hide that download link of the attachment from user/group.

When user click on that link it should not be download.

Can we do with the Javascript?


Answers:
author: MarkA
body: Hi Siddheshwar,

Confluence does not have specific permissions for downloading files. At a space level, you can only restrict adding and deleting attachments. The general approach to to restricting access to a file is to restrict access to the page it is attached to. Is there a particular reason you want to attach files you don't want viewed to a page that you do want viewed?

You could always create a child-page which contains the attachments and has restricted access.

Hope this helps,  
Mark

comments: author: Siddheshwar mhetre
body: Hi Mark, Through attachments I will use the office word macro, so we can see the document in my Page.There are multiple attachment that we want to attach in page. Is there any way that we can hide the download attachments?


author: MarkA
body: Thanks for the info - I understand now. You want your users to be able to see the documents in the page, but not download them. There is currently no way to do this, as our assumption is that if you can see the content in the page, then downloading it should not cause any problems.Even if you used javascript, the link would only be invisible, and they could possibly find it by looking at the HTML source, or by using development tools in the browser.I can only suggest that you raise a new feature ticket on <https://jira.atlassian.com/browse/CONF>Sorry I couldn't be more helpful!Mark


Tags: confluence-administration
Karma points not transferred from OSQA to Questions
Asked by Bhushan Nagaraj:

I don't see my Karma points in Questions.


Answers:
author: Joe Clark
body: Hey @Bhushan Nagaraj - this should be fixed now! Can you test it out and let me know? The problem was that Atlassian ID was linking you to the wrong user account on this Confluence server. I had to manually edit the link so that you get logged in with the correct user.

comments: author: Joe Clark
body: You'll see I also fixed it for myself, too :)


author: Joseph Clark
body: Hi @Bhushan Nagaraj - I think you're running into <https://jira.atlassian.com/browse/CQ-1328> - my own user account is affected by the same problem. I'm working out how to fix it this week.


author: Udo Brand
body: Hey Bhushan, they can be found here:

<https://answers.atlassian.com/questions/users?username=0525749f742c1a2758d0834c68a0ee156f722594>

Looks like there was something mixed up during migration

comments: author: Udo Brand
body: Also see here:<https://answers.atlassian.com/questions/5275737/how-can-i-tranfer-karma-points-from-an-account-to-another---on-confluence-questions>how to transfer your missing Karma points


Tags: questions-for-confluence
Previous versions of images visible to viewers in confluence pages
Asked by Brendan Andrews:

As an example: in a confluence page we have one image inline with other content. There are no child pages. When you open the image you are given the option to see other images with left and right chevrons.

But there aren't - or shouldn't be, other images.

The other images shown are images no longer included in the content yet visible to people. We don't seem to have the ability to hide potentially sensitive information we have changed.

How can we have only current content shown?


Answers:
author: MarkA
body: Hi Brendan,

Whenever you upload an image to the page, it is stored as an *attachment* to the page. Even if you remove it from the editor, it will still persist. There is a link at the top of the page (image2014-9-9 11:13:46.png) that will let you navigate to all the attachments - from there you can remove ones that are no longer valid.

We are working on making these curation features more accessible and powerful, but for the meantime this should help you clean up your extra images.

Hope this helps!

Mark  
[](https://community.atlassian.com/t5/Confluence-questions/Previous-versions-of-images-visible-to-viewers-in-confluence/qaq-p/80497?attachment-id=12094){#link_11897e6abe97f0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/13601/1/image2014-9-9%2011%3A13%3A46.png){#display_11897e6abe97f0_0}


author: Brendan Andrews
body: Thank you!


Tags: cloud

confluence-cloud
Is there a way to import a set of HTML files into Confluence?
Asked by Gokul K:

We have a use case where our UI designer exports screen to HTML, but there seems to be no easy way to import them into confluence so other people on the team can view them.


Answers:
author: Davin Studer
body: You could put the files onto a webserver and then use an iframe to display it.


author: Yagnesh Bhat
body: Alternatively, if its HTML code, probably you can wrap that around an HTML Macro.
Where is the "confluence.cfg.xml" file?
Asked by M:

Hello, I need to make some modifications in "confluence.cfg.xml" file but I can't find it.

Could you please help me?

Sytem info:

Confluence version 5.4.3

OS Version: Windows Server 2012 Ent.

Thank you!


Answers:
author: Shannon S
body: Hi Mihai,

Your confluence.cfg.xml file should be located in your Confluence Home Directory.

See this article for more information:

<https://confluence.atlassian.com/display/CONFKB/How+to+generate+a+new+confluence.cfg.xml>

Shannon

comments: author: Septa Cahyadiputra
body: Please refer to the link below for detailed information of finding your Confluence HOME directory:<https://confluence.atlassian.com/display/CONF54/Confluence+Home+Directory>


Tags: confluence-administration