youngmon/atlassian-qna huggingface dataset:
How to remove your duplicate accounts that are editing a confluence page?
Asked by Natalia Briones:

I've been editing a confluence page for the past week and one day I went back into Edit mode and found got this message at the top right corner: "

**"You can't edit this page right now.** This page is so popular, you've reached the maximum number of simultaneous editors. Try again when it's not so busy."

However, all the accounts that are editing the page are basically duplicate versions of my account.

![Screen Shot 2022-03-10 at 10.28.00 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/187543iA4B920C41D4CCBC3/image-size/large?v=v2&px=999 "Screen Shot 2022-03-10 at 10.28.00 AM.png")

I've tried to clear my cache and cooking, logout/log back in, had another user change the permissions of the page and those solutions haven't worked.

I don't have any additional tabs of this page opened, so I'm not sure where this is coming from. If anyone knows how to solve this issue please let me know!

Thank you


Answers:
author: Srinatha T
body: Hi [@Natalia Briones](/t5/user/viewprofilepage/user-id/4804098) ,

Welcome to Atlassian community.

One quick way to resolve would be , try making a copy of the page. You can the delete the original copy and rename the new version to the original name. The multiple editors will be removed on the copied page.

I hope above information helps. Have a good day.!

Thanks,

Srinath T

comments: author: Natalia Briones
body: This worked! Thank you so much :)
Lost all of my Boards
Asked by Cindy:

Hi!

Thank you so much for responding to this question. I've been using Trello for 2+ years.I signed up for atlassian months ago. I use Trello every day and everything was fine.

Suddenly all of my boards are gone. I've tried all of the following

Logging in normally

Logging in Using Google

Logging in with id.atlassian.com both with my email and my user name

Logging in with Apple

Disabled all Safari Extensions except for Dayone

Tried Google Chrome

Made sure Cookies aren't being blocked

Nothing works, my boards are all gone. The app on my iPhone still works. Thank God. : ) Just the same I am panicking a little and hoping you can help.

I spent all weekend freeing up storage... perhaps I changed something in my preferences or accidentally deleted something?

Please help. Thanks tons!

Cindy


Answers:
author: Iain Dooley
body: [@Cindy](/t5/user/viewprofilepage/user-id/4060170) if the app is still working on your phone, double check what your username is on your phone. You can no longer login using username through the web/desktop apps, but you can from the mobile apps.

The situation is that Trello thinks your email is something other than what you think it is, and you need to know what Trello thinks your email is so you can login using that email at <https://id.atlassian.com/>.

The only trouble is that, from the mobile app, you can't tell what Trello thinks your email is. If you have email notifications enabled, from the "empty" account where all your boards \*aren't\*, invite your correct username to a board. This will generate a notification to your email address and you can then see which email Trello thinks you have, and use that to sign in (probably the best way to do it is with a forgotten password request at <https://id.atlassian.com/>)

However, if you don't have email notifications enabled, the only way to get Trello to send you an email is to go into your "empty" new account (the one where your boards \*aren't\* present), invite your correct username to a board, add that member to a card, then use Butler to email all members on the card like this:

![2020-08-25 at 9.55 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/107802iDF4F83FBD2610886/image-size/large?v=v2&px=999 "2020-08-25 at 9.55 am.png")

This means that you can use your new, empty account to trigger an email to the correct email address for your correct username by posting a comment to the card.

Once you know what Trello thinks your email is, you can use that email to do a forgot password request and you'll be able to get access to your account.
Why do cards disappear?
Asked by Sue Mitchell:

I work on both a Mac and a Windows 10 PC. Trello works fine on my Mac, but on the PC, cards won't stay where I put them. I'll move them onto another board or column, and when I come back later, they're back where they were before. Sometimes it takes me quite a while to find them, and it basically makes Trello unusable on the PC because I transfer cards between boards and columns often.

Any ideas on why this may be happening?


Answers:
author: Sue Mitchell
body: Oops, sorry, should have mentioned I was using Chrome.


author: Michael Pryor
body: Are you using a web browser when doing this? Or the desktop application?


Tags: card
Create drop down list of users
Asked by Kimberly Schuck:

I have a created by and assigned to fields and I want to create a drop down list of names that users can choose instead of typing in a name


Answers:
author: Iain Dooley
body: [@Kimberly Schuck](/t5/user/viewprofilepage/user-id/4061549) you can do this with a dropdown field type in the Custom Fields power up.
Sorting checklist elements
Asked by Luca Morellato:

Hello everyone!

I know my question is super easy related to the other one I've found here, but I just can't find an answer to it...

How can I sort the elements within a checklist? In my case I need an alphabetical order.

If it was a completely new list, I would write it inside a text editor and then paste the whole list inside Trello, but this is an existing list that has been sorted manually several times. So, to "erase" those manual sorting it would be nice to give it a logical sorting like the alphabetical.

Any suggestions?

Thank you!


Answers:
author: Iain Dooley
body: [@Luca Morellato](/t5/user/viewprofilepage/user-id/4061176) You can do this with the API, this Trellinator function will do it:

<https://gist.github.com/iaindooley/4f138401f475a56fccf8e4295ec3c90c>

You just need to replace the card link and checklist name with your own. You can run that code in BenkoBot here:

<https://app.benkobot.com/>

comments: author: Luca Morellato
body: Excellent, thank you!


Tags: checklist
About Trello projects privacy
Asked by axellepochet:

Hello !

- Where does Trello store imported files ?

- Who exactly can access information in a shared (team) Trello account ? Free version

Thank you !!


Answers:
author: Iain Dooley
body: [@axellepochet](/t5/user/viewprofilepage/user-id/4061179) files are stored in Amazon S3, and anyone with the link can access them. So for example I added this image to a card in my account, but if I share it here anyone can see the image:

![](https://trello-attachments.s3.amazonaws.com/58f36ea57cdd8c5334a1ffc9/5f444348f031074d83c1e6fc/6ee865a8d7e57e27b12a5be61ca95167/2020-06-22_at_1.16_pm.png)

(it displays as an image above but I actually pasted in a link). The link, of course, is very long and has lots of numbers and letters in it so it's unguessable.

But what this means is that anyone who can see a card can see all of its attachments. If you want some attachments to be visible to only some board members, then you will need to store those in a cloud storage product (Google Drive,Microsoft OneDrive, Dropbox, Box.com etc.) and set permissions there.

comments: author: milynnus
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) Trying to makes sense of this. How does it affects what we understand on files in s3. <https://community.developer.atlassian.com/t/authenticated-access-to-s3/40647>


author: Iain Dooley
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) looks like a new thing they're rolling out, it hasn't hit my account yet, but it does explain a situation I came across temporarily recently where one of my clients got the new routes for a little while, then they went back to the old ones. During that time, a script I was using to download files to Google Drive started failing and I couldn't tell why :)


author: milynnus
body: [@axellepochet](/t5/user/viewprofilepage/user-id/4061179) The last time I inspected a clients stored PDF files to share a link with their customers, they are stored on Amazon S3. I read in the developer's forum, can be wrong, that there is going some authentication on these files.
Should power ups work on mobile webbrowsers?
Asked by dkuzaka:

Hello

I have a custom power up (quite simple one, for test purpouse only). It is a 'card-back-section'. Unfortunately it doesn't work on mobile webbrowsers (tested on Chrome and Firefox both on Android) even with enabled option "PC version". Card-back-section just not appear.

I know that most of power ups doen't work on mobile app, but what with mobile webbrowsers?  
I am not sure it is my mistake or it just doesn't work on mobiles.


Answers:
author: Iain Dooley
body: [@dkuzaka](/t5/user/viewprofilepage/user-id/4061027) it's certainly not "officially" supported, so if it's not working I'd say it doesn't work ;)


Tags: browser

mobile

power-up
hire a trello expert to set up butler
Asked by Vicki Gessler:

I've been on the fence on either Monday.com or Trello business class. Which i already have. What appealed to me about Monday.com is the templates are already set up. However, I still have to pay per user, like Trello business class, so the cost seems the same.

I'm in search of someone that is an expert in setting up Butler \& the calendar triggers, checklists etc..

please let me know if this is even a thing ... Hiring someone to set up all the auto functions etc...


Answers:
author: Iain Dooley
body: [@Vicki Gessler](/t5/user/viewprofilepage/user-id/4052297) I run a Trello consultancy where I automate workflows using a combination of Butler and the API through my "Trellinator" framework that I created. You can read a bit more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

Butler works great for some things, but not for others, so I use a mix of the two as required.

Feel free to email me on iain@benkoworks.com and we can see whether or not what I do is a good fit for your business.


author: milynnus
body: [@Vicki Gessler](/t5/user/viewprofilepage/user-id/4052297) try Upwork or Fiverr. Tried learning and using Butler lately without business class, and I blew my quota in a day.

Also since joining this forum, there are a few Butler experts here that can advise you and give you a solution.

Since I do some coding I use mainly a Low code tool with Trello to built most of my custom app aka boards for very specific use, custom Power Up ...etc especially in areas where Butler cannot handle very well like 3rd party services. Butler should still be default go to automation because it is very rich in functions and fairly easy to use.
How to know the name of the variable for the "Dropbox files"?
Asked by Neto Sena:

Hi, I would like to know the name of the variable for the "Dropbox files".

Because I have created a Rule where there is a list "Awaiting for feedback" where I drag the file in it and automatically the customer will get the email with the "Name of the Card", a few "message" and "the dropbox link" which I have attached on the card.

For the Card Name is {cardname}

for the email is {{%Email}}

now for the dropbox file is ???

Thanks

Neto


Answers:
author: Iain Dooley
body: [@Neto Sena](/t5/user/viewprofilepage/user-id/4060478) if you change your trigger from a card move to link attached like this:

```
when an attachment starting with "https://www.dropbox" is added to a card in list "Awaiting Response"
```

then you will have access to the {attachmentlink} variable for use in your email. You could also, if you wanted, trigger when an attachment is added to a card in the list prior and then automatically send the email and move the card to Awaiting Response, this might be a clearer workflow than moving the card to Awaiting Response and then adding the file there.

comments: author: Neto Sena
body: Thanks so much Iain Dooley.
Trello Rest API to create Cards in Trello. Can i send multiple Card information in One Rest API?
Asked by Swaym:

I am using Trello Rest API to create Card in Trello. It creates One Card with One Rest API call.

Now, i want to send multiple Card in one API. Is there any solution to this. Please suggest


Answers:
author: Iain Dooley
body: [@Swaym](/t5/user/viewprofilepage/user-id/3943251) you can only batch GET requests:

<https://developer.atlassian.com/cloud/trello/rest/api-group-batch/#api-batch-get>


author: milynnus
body: [@Swaym](/t5/user/viewprofilepage/user-id/3943251) To add it is one card at a time. Use a loop to add multiple would be the simplest way around it.  
Not sure what you meant by "send multiple card" but if it is outside of Trello you can send a list of card urls or a json file. You cannot set a list of card objects from board.list_cards.

comments: author: Swaym
body: I used Trello Rest API which only accepts one Card Information in the request. is there any way I can send list of Cards info. in one request.


author: milynnus
body: [@Swaym](/t5/user/viewprofilepage/user-id/3943251) Have not come across any that does that.


Tags: issue-create

rest-api
why can't I edit a card in the Mac app?
Asked by Sheri Davis:

I am new to Trello and am using an App on my MacBook Air...I want to click on a card to add checklists and attachments but it does nothing when I click on the card. Any ideas?


Answers:
author: Sheri Davis
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) I wish it were that simple...I have tried clicking and tapping, both of which work fine on the web based Trello and on my phone. I may try re-installing.

comments: author: Iain Dooley
body: [@Sheri Davis](/t5/user/viewprofilepage/user-id/4060346) shortly after I read this, I found someone else reported the same problem:

<https://community.atlassian.com/t5/Trello-questions/Card-won-t-add-information/qaq-p/1463258#U1463533>

I've brought this to the attention of the Atlassian team in their slack channel. In the meantime, I'd recommend also submitting the report directly to the Trello team at trello.com/contact since this seems to be a bug


author: Sheri Davis
body: I restarted my computer and it works fine now. It might have been a weird glitch!


author: Iain Dooley
body: [@Sheri Davis](/t5/user/viewprofilepage/user-id/4060346) someone else reported the same problem the other day, and it turned out they were trying to tap to click without having enabled tap to click in their trackpad settings. Is that possibly the case for you too?


Tags: mac
Sharing cards via email
Asked by C:

Hello,

I'm considering recommending Trello to a neighbourhood group for managing local projects.

Out of the 50 or so neighbours, a few are elderly and only communicate via email.

Is there a way to ping the contents of a card to someone by email?

Thank you kindly for your help,

Craig


Answers:
author: Iain Dooley
body: [@C](/t5/user/viewprofilepage/user-id/4060347) you can use Butler to send an email automatically and get access to things like the description and so on via variables.

This won't send from an address they could reply to, though. If you wanted to do that, you could use Butler to send emails to the Zapier Email Parser, then connect that to, for example, a Gmail account to re-send the email from an address that would be able to receive replies.

Alternatively, you can export/print a card as a PDF, attach that to an email and send it to someone, although it may come across a little confusing depending on the formatting and the type of information you have on the card.

If you'd like to just be able to send an email to someone from a Trello card, you can look at these options:

1) My product, BenkoDesk, allows you to use Trello as a team email client for Gmail <http://www.benkodesk.com/>

2) There is also the SendBoard power up that does something similar <https://sendboard.com/>

3) And Hipporello which is a helpdesk powerup for Trello <https://www.hipporello.com/>
Struggling with butler command
Asked by Deon:

every day, rename list "Done Today" to "{date-1wd\~dddd, MMMM Do YYYY}", and create a unique list named "Done Today" in position 3

Trello always goes to one date Thurs, Thurs, Thurs) and doesn't follow on this date (thurs, fri, sat) and it keeps the same date Thurs 20 August 2020 in my case.

It also doesn't do it at the specified time???

It should look at everything in "done today" and rename the list to the previous day (22 August 2020) and clear Done today and make a new list named Done Today

![Screenshot 2020-08-23 at 10.46.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/107634i08F16BEB8AF2E8E0/image-dimensions/561x220?v=v2 "Screenshot 2020-08-23 at 10.46.30.png")


Answers:
author: Iain Dooley
body: [@Deon](/t5/user/viewprofilepage/user-id/4060271) what you might be finding is that, over the weekend, it keeps using Friday because that was one working day ago. If you want it to ignore weekends you can either change your trigger to run every weekday, or change your date arithmetic to "-1d" instead of "-1wd"
Is there a way to disable the "Recently View" tabs from the home screen?
Asked by Diba Mgt:

Is there a way to disable the "Recently View" tabs from the home screen?


Answers:
author: Iain Dooley
body: [@Diba Mgt](/t5/user/viewprofilepage/user-id/4060181) not that I'm aware of

comments: author: Diba Mgt
body: Bummer!

Okay, thanks.


author: Johnny O_ Haarup
body: For the web part you can, but not the windows app version - see this [link](https://chrome.google.com/webstore/detail/simple-trello/bbfepffamdjkhfknckjcpjiedmacbjka) for chrome plug-in. I can confirm it works. Wish I could remove the list in the app as well.
I need to schedule reminders 1 to 2 months before some due dates. Any ideas?
Asked by Ron Titus:

Some events require renewal and the renewal requires substantial work in advance of the due date. So, I may need 1-2 months advance notice of the due date so I can prepare properly.


Answers:
author: Iain Dooley
body: [@Ron Titus](/t5/user/viewprofilepage/user-id/4060104) you can use Butler to trigger X days prior to a due date. In terms of notifications, you can't create a notification for yourself because Butler will act as you, but you can trigger an email to go to yourself at a certain time, or move the card to the top of your "this week" or "to do now" list for example.
How do I disconnect or change the associated TRELLO account.
Asked by PA_Dion:

I connected BitBucket to the wrong TRELLO Account. I want to change it. How do I do it?

STEPS for context

* Login into Bitbucket
* Select Repo
* Select Trello
  * I want to change the account/board that shows up here
  * OR have nothing show up here at all.


Answers:
author: Ryan
body: Hi there,

It sounds like you might be referring to an Atlassian account migration. As we'll need to look into account-specific information for you, it would be great if you could send us a message to trello.com/contact and we'll be able to look into what your options are for switching this over.

Thanks!

Ryan

comments: author: PA_Dion
body: STEPS for context

* Login into Bitbucket
* Select Repo
* Select Trello
  * I want to change the account/board that shows up here
  * OR have nothing show up here at all.


author: Iain Dooley
body: [@PA_Dion](/t5/user/viewprofilepage/user-id/1153408) do you mean the bitbucket power up?
I Archived a list and it wasn't in the archived section, why?
Asked by no and neva:

I actualy mistakenly archived the list, I wanted to archive a card in that list.


Answers:
author: Iain Dooley
body: [@no and neva](/t5/user/viewprofilepage/user-id/4060071) when you go to your Archived items in the board menu, you click "switch to lists", then you should see all your archived lists.
Could cancle the shorcut?
Asked by shortlin:

I am the Taiwanese user I always touch the shortcut when I keyed my words. Such like move the note and the color label.......  
So If you have the way let me cancle the shortcut...I'll thank you very much...


Answers:
author: Iain Dooley
body: [@shortlin](/t5/user/viewprofilepage/user-id/4059958) there's no way to disable trello keyboard shortcuts I'm afraid

comments: author: shortlin
body: Thanks your reply.I had the same thought.Just Because It annoyed me a lot( I can't give up using it,because my team all use it )...so maybe asking the question just vent my feeling...  
Any way,thank you.
Card won't add information
Asked by Pennie Connell:

Hi there.

I'm trying to add information to a card. I am the admin on the board. When I click on the card nothing happens. It doesn't open the window to add description or activities.  
I'm using Mac Sierra 10.12.6 using latest version of Chrome.


Answers:
author: Shannon S
body: Hi Pennie,

If you test with Incognito and you're still having a problem, please report this to our Trello Support team below:

* [trello.com/contact](https://trello.com/contact)

I've been in contact with the Trello team, and we haven't seen anything like this lately, so we'll need to get a better look.

Thank you!

Shannon


author: Iain Dooley
body: [@Pennie Connell](/t5/user/viewprofilepage/user-id/4060040) hmmm this is the second time I've seen the same report today. Another person reported this issue but was tapping, rather than clicking, on their track pad without having enabled tap to click, however it seems unlikely that 2 people in quick succession have made the same mistake.

I'll bring this to the attention of the Atlassian team in the slack channel to see if this is a bug they're aware of.

In the meantime can you try logging into your Trello account in an incognito window to see if it's some weird session problem? Or logging out/in from the same session you're currently using?
Difference between Boards
Asked by Chip Morris:

I have a business license and I'm the only one in my organization who uses Trello, and it's probably going to stay that way.

When I click on Boards, I have Started, Recent, Personal, and Chip's Boards. Everything under Chip's Boards has the BC logo (business class?). I don't know what the difference is between Personal and Chip's Boards is. And, I don't know why I'd want to use one over the other.

Thanks.

Chip


Answers:
author: Iain Dooley
body: [@Chip Morris](/t5/user/viewprofilepage/user-id/3930157) if you have a personal board, it won't get the Butler quota from your business class license, you won't be able to have unlimited power ups, no advanced checklists and so on. In other words, the business class features you're paying for are tied to boards that belong to a business class team, they aren't part of your user account.

comments: author: Chip Morris
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) So it sounds like I should move my Personal boards to my BC boards in order to make sure I have no limits?   

Also, what do you mean by the Butler quota?


author: Iain Dooley
body: [@Chip Morris](/t5/user/viewprofilepage/user-id/3930157) Butler has limits to the number of command runs and operations:

<https://help.trello.com/article/1181-butler-features-and-quotas>

And yeah if you have a BC team, there's no reason to have any personal boards, you can still make team boards private so no-one else can see your personal stuff.


author: Chip Morris
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) - Thanks for this. I'll recategorize my Boards.