youngmon/atlassian-qna huggingface dataset:
Confluence Cloud site returns "Page unavailable" persistently
Asked by Chris Rehberg:

On going to my Confluence Cloud homepage, I obtained the message below - "Page unavailable - Your Atlassian Cloud site is currently unavailable. Please check Atlassian Status for known problems. If there are no known problems and your page hasn't appeared again in 5-10 minutes then please create a support request for assistance."

![Capture.PNG](/t5/image/serverpage/image-id/16973iF35FB3BBED978E9E/image-size/large?v=v2&px=999 "Capture.PNG")

After originally posting this question here I found a workaround before the Community was able to respond, so I had my question deleted, but someone got in touch to say there's merit in sharing the info as to how this was resolved.

So firstly, I have been using Cloud for years. Secondly, I access one workspace from my work using a specific user account that can access only that space (and the default) - in other words, daily. However thirdly, I had just updated my PC hardware to a newish box running Win 10. Before that update I had been accessing Confluence using Chrome (and before that, Firefox) on some old Windows PC (ie from work - plus other machines from home).

To the present issue, if I went to:

myaccountname.atlassian.net

I would get the above message - this happened in Firefox and IE/Edge. Atlassian Support got back to me and asked me to try accessing the site/account using incognito mode in my browser. I did this in Firefox and was able to access the site.

Coincidentally (?) the (non-incognito) tab I had open in Firefox before this, subsequently crashed, and when I clicked the option to restore the crashed tab, it was able, again, to access Confluence.

Support also directed me to clear browser cache/history, etc - I did this in IE/Edge (which I rarely use) and it made no difference. Even after the Firefox (non-incognito) tab crashed, was restored, and then was able to access Confluence, IE/Edge still could not (and still cannot) despite fully clearing all data/cookies/history/saved passwords, etc, etc.

So the \*workaround\* is to use incognito mode.

The \*fix\* is still unknown.

Needless to say, Atlassian's Status page was not reporting any issues that day (yesterday).

Last point - even though I had just upgraded my PC hardware, earlier in the same day and also on a prior day, I had been accessing Confluence using Firefox on this newish Win 10 PC without issues - so while the hardware upgrade is near in time, it's not a simple explanation.

Cheers to Kyle for suggesting I provide the extra info.


Answers:
author: Taleev.Aalam@mindtree.com
body: Did not work for me


Tags: confluence-cloud
Comala Workflows unavailable in our instance - workaround?
Asked by Jeremy Van Cleave:

Comala workflows are not currently available with our instance - is there a suggested work-around (or process) for this? Another macro I'm not considering.


Answers:
author: Nic Brough -Adaptavist-
body: If you are on Server, then you should find Comala will release a new version soon to match the latest Confluence that you are on.

If you are on Cloud, then you will need to move to Server in order to be able to install it.

comments: author: Jeremy Van Cleave
body: Thanks! We're on a server - not sure when the next release will be exactly but know it's coming.


author: Nic Brough -Adaptavist-
body: Comala are usually good at turning out new releases, I'm sure you won't need to wait long.


author: Jeremy Van Cleave
body: Great!


author: Miguel Reimer
body: Hi Jeremy,

Comalatech Customer Experience Manager here. I checked and Comala Workflows is compatible up to Confluence 6.7.2, which as far as I can tell is the latest officially released Confluence version.

Are you perhaps using an early release of the next Confluence version or some other version of Confluence?

Thanks,  
Miguel

comments: author: Jeremy Van Cleave
body: Thanks for the detailed answer! In our current version - Comala Workflows is only available as an add-on that would need to be reviewed, justified, paid-for, etc.


author: Jeremy Van Cleave
body: Will it be bundled? Is what I'm asking... :)


author: Nic Brough -Adaptavist-
body: So it's not that it's not available, it's that you have not installed it.

I don't think it will ever become part of the Confluence core.


author: Jeremy Van Cleave
body: Ahh - gotcha. That's helpful, thanks.
Configuring Syncrony
Asked by Radesh Ramotar:

I am new to Confluence and trying to figure out if **Synchrony** is installed and where it is installed as I am getting the following error:

"**Synchrony is not running and editing is limited".**

**"Collaborative editing LIMITED"**

#### Status {#toc-hId-1398639099}

**"Synchrony** ERROR"

How can I resolve this issue?


Answers:
author: Reinhard Piltz
body: Hello Radesh,  
have you already worked through this documentary by Atlassian?

<https://confluence.atlassian.com/doc/administering-collaborative-editing-858772086.html>


Tags: synchrony
I'm trying to recover notes from a page did not publish
Asked by Ronald Guerrero:

I may have clicked a refresh button or closed the tab.

It appears that there's a draft ID but it won't refresh.


Answers:
author: Craig Castle-Mead
body: Hey Ronald,

Your user profile should have a list of Drafts - on our server install, the URL is <https://confluence.company.com/users/viewmydrafts.action>

On a cloud instance, I'm getting results at <https://instancename.atlassian.net/wiki/my/recent-work>

(change the URL's accordingly).

CCM

comments: author: Ronald Guerrero
body: Hi Sir Craig,

Pardon my ignorance, I'm receiving this after clicking URL 1:

{"code":404,"message":"No service found for the specified URI."}

Additionally, we have an "all-updates" page and my draft is not appearing.

Thoughts?


author: Brittany Wispell
body: Hey [@Ronald Guerrero](/t5/user/viewprofilepage/user-id/1196049)

You'll go to your company website and from your personal icon you'll see Drafts in the list. You'll want to click on Drafts (first image) then it will take you to a page that looks like the second image. You'll then click 'Resume'. If this does not work let us know! Have a good one!

![Screen Shot 2018-03-12 at 8.19.35 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/16976i88AD86B89AA889E3/image-size/large?v=v2&px=999 "Screen Shot 2018-03-12 at 8.19.35 PM.png")![Screen Shot 2018-03-12 at 8.20.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/16977iF4EE5CB187DCA150/image-size/large?v=v2&px=999 "Screen Shot 2018-03-12 at 8.20.43 PM.png")


author: Ronald Guerrero
body: Awesome, it's showing in my drafts! But now I'm getting this error message...

*"Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing."*


author: Brittany Wispell
body: Is there information on the page? If so, I would go with the error suggestion and copy the data into a new page.

Glad you found your drafts!


author: Ronald Guerrero
body: (: nothings coming up just the error message unfortunately.


author: Brittany Wispell
body: Hmmm...You clicked resume correct?

I'm not sure what else could have happened. Maybe [@Craig Castle-Mead](/t5/user/viewprofilepage/user-id/224850) might know more details on that.

Is it possible that you might have the window up (where you were editing the page) somewhere else?

I'll keep an eye out for any other answers that might come through.


author: Ronald Guerrero
body: Correct, all I'm seeing are spinning wheels.

I closed all my windows.

Thanks
Editor does not work- content disappears
Asked by Srbouhi Uzunyan:

Only one of my pages does not work when I try to edit. The content is there when I click on the page, but when I try to edit all the content disappears. It does not happen on other pages except for this one page. I do not use Jira or other plugins so I'm not sure what the problem is.


Answers:
author: ??????? ???????
body: Hi, we faced it today.  
And found out the reason - we switched on collaborative editing.  
So somebody edited the draft (deleted half of the content), but did NOT publish the draft.

So before editing we see the full page, in edit mode and preview mode we see the draft results.  
Solution - to abolish the draft and return to the last published page.

Hope it would help :)

Unfortunatelly unpublished changes are not versioned and logged.

[https://confluence.atlassian.com/doc/collaborative-editing-858771779.html#Collaborativeediting-Draftsandunpublishedchanges](https://confluence.atlassian.com/doc/collaborative-editing-858771779.html#Collaborativeediting-Draftsandunpublishedchanges?)

comments: author: Heider
body: Extremely annoyed with Confluence, can't even save a page without seeing it all disappears.

It's time-wasting and extremely annoying....

Can someone PLEASE PLEASE PLEASE disable the AUTO_SAVE, and replace with a manual save!?... this way we can at least know when things are being saved and when to do something else....


author: Andrey Gavrilin
body: It continues to happen. Sometimes text disappears when I try to edit.


author: Nina Zolotova
body: I had the same issue today.


author: James Richards
body: Hi Srbouhi,

It sounds like there's something specific on that page which is causing an issue. If the page isn't too big, then I'd suggest manually copying (i.e. Ctrl+A, Ctrl+C) all the content to a new page and saving it and see if that clears it up, if so - delete the original and keep working on the new page.

Does the edit still show? I've seen cases where the content is there, but it's like white on white background. But I can't find reference to it now :(.

Does this happen when someone else edits the page? Or when you use a different browser?

Regards,  
James.
Insert and assign tasks in a blog post?
Asked by Scott_MacKenzie:

Was there a recent update that removed the ability to insert tasks into a blog post in Confluence? I was able to do so as recently as a few weeks ago but when I tried to create a blog post this morning the edit bar no longer provides the option to include a task in a blog post.

It appears that this functionality is no longer available, or there is a bug that is preventing it from being available to certain users. My permissions don't seem to have changed. Were tasks moved elsewhere? Do they require a separate macro?

**What used to be available on blog posts:**

![Screen Shot 2018-03-12 at 10.41.16 AM.png](/t5/image/serverpage/image-id/16937i0AFB9B1F534678C6/image-size/large?v=v2&px=999 "Screen Shot 2018-03-12 at 10.41.16 AM.png")

**What is available now:**

![Screen Shot 2018-03-12 at 10.41.02 AM.png](/t5/image/serverpage/image-id/16936i91EF387718519B5D/image-size/large?v=v2&px=999 "Screen Shot 2018-03-12 at 10.41.02 AM.png")

Any insight here would be greatly appreciated! I use tasks on personal blog posts to track work in progress.


Answers:
author: Davin Studer
body: I'm not on the Cloud offering so I cannot test this, but are you able to create a task list on a regular page and then copy and paste it into a blog entry?


author: AnnWorley
body: Hi Scott,

Tasks cannot be added to blog posts in Cloud right now:

[Confluence Editing Improvements](https://confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html):
> Some features are temporarily missing, but will be back soon! Check the list below....
>
> Advanced tables (cell merging, cell background colors)  
> Macros in the insert menu  
> Find and replace  
> Change messages when publishing  
> Notify watchers  
> Add attachment from the page  
> Inline link browser  
> Inline macro browser  
> Internationalisation  
> Explicit image sizing

We are discussing it more on this other thread if you would like more background: [where is the task checkbox option for Confluence?](https://community.atlassian.com/t5/Confluence-questions/where-is-the-task-checkbox-option-for-Confluence/qaq-p/745058)

A workaround that could work would be to use regular pages to track tasks, as the tasks are only disabled on blog posts.

Thanks,

Ann

comments: author: Scott_MacKenzie
body: Thanks, Ann - is this a temporary functionality change or is this going to be permanent? After reading through the post you linked to above it sounds like this is a temporary bug. Any estimate on when tasks will re-enabled on blog posts again? We use them for a number of project management tasks.

Thanks!

Scott


author: AnnWorley
body: My understanding is it's temporary, based on "Some features are temporarily missing, but will be back soon!" There isn't an ETA, though, as you probably saw on the other thread.
How do I stop getting emails on edits made?
Asked by Emine Fornelius:

Somehow I must have signed up to see all edits made to the areas I follow. How do I stop getting edit notifications but still get updates on new content?


Answers:
author: Danny Zuccaro
body: Hi Emine,

This [link](https://confluence.atlassian.com/doc/email-notifications-145162.html?_ga=2.178018722.685110753.1520858571-1711482267.1484079204) will walk you through editing your email subscriptions.

Hope this helps,

Danny

comments: author: Emine Fornelius
body: Very helpful! Thanks so much.


author: Danny Zuccaro
body: Glad to help :)

If you could click the check mark on the left to accept the response and close the question please Emine.

Thanks,

Danny
Event types don't disappear from Calendar list
Asked by Ron Dinwiddie:

I added some events on Team Calendar. Then I changed the event types to another event type. The old event type still shows up under the calendar list of events on the right side. My expectation is if there are no events for that event type, it would disappear, but it does not. I don't want to force hide it, but this seems like a bug. Anything I am missing?


Answers:
author: AnnWorley
body: Hi Ron,

I tried your scenario on a test instance and found the same behavior you are reporting. I opened a bug report: [Event types listed on the right of calendar even after event type is changed](https://jira.atlassian.com/browse/CONFCLOUD-59256) Please vote or comment on it to be added as a watcher and communicate directly with the development team. If the behavior is intentional the developers may close it as not being a bug, but then we will know it's working as designed.

Thanks for bringing this to our attention. :)

Cheers,

Ann


Tags: team-calendars-for-confluence
Confluence migration from server to Atlassian cloud
Asked by Yovcho Yovchev:

Hello everybody. I have problem with confluence migration from our dedicated to Atlassian cloud. I create backup from current confluence instance (Our version is Atlassian Confluence 6.4.0) and try to import the xml (the xml size is 89mb unzipped).

I am logged in SITE ADMINISTRATION -\> Import Spaces -\> browse the xml -\> Import -\>

and have this error (as attachments).


Answers:
author: Yovcho Yovchev
body: Hello Nic. Thanks for your fast reply.

I try to upgrade the current confluence instance from 6.4 to latest (6.7.2), but have issue with our licence. Can I get some trial version only for migration to Atlassian cloud ?

As attachment I sent screenshot with error.

Best wishes.

![confluence.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/17288i638552976DBEB53C/image-size/large?v=v2&px=999 "confluence.jpg")


author: Nic Brough -Adaptavist-
body: It's what the error message said. 6.4 is too low a version to import from. You'll need to upgrade that to 6.7


author: Yovcho Yovchev
body: Somebody can help ? Thanks a lot.


author: Yovcho Yovchev
body: Here is the screenshots.

![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/16922iE550F9A43567AE57/image-size/large?v=v2&px=999 "1.PNG")![2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/16923i6B12EDF690978B9A/image-size/large?v=v2&px=999 "2.PNG")


Tags: migration
How can I show statistics on labels used in one space in Confluence
Asked by Bob Do:

We want to create statistics based on labels. The statistics should only refer to one space. Is there a user macro for this?


Answers:
author: Bob Do
body: ```
## @param Label:title=Label|type=string|required=true|desc=Please enter a label to count
## @param Spaces:title=Space|type=string|required=false|desc=Separate each item with a comma or single space. Example: SPACEKEY,@personal. Blank means all spaces.

#set ( $containerManagerClass=$content.class.forName('com.atlassian.spring.container.ContainerManager') )
#set ( $getInstanceMethod=$containerManagerClass.getDeclaredMethod('getInstance',null) )
#set ( $containerManager=$getInstanceMethod.invoke(null,null) )
#set ( $containerContext=$containerManager.containerContext )
#set ( $labelManager = $containerContext.getComponent('labelManager') )
#set ( $requestedLabel = $labelManager.getLabel($paramLabel) )
#set ( $spaceManager = $containerContext.getComponent('spaceManager') )
#set ( $requestedSpace = $spaceManager.getSpace($paramSpaces) )

#set ($labelinspace = $labelManager.getLabelsByDetail($requestedLabel,null,$requestedSpace,null))


#if ( $labelinspace )
$labelManager.getContentCount($labelinspace)
#else
0
#end
```

Does anyone know, where is the mistake?


author: Dmitry Mironov
body: Here is the link to this question: <https://community.atlassian.com/t5/Confluence-questions/How-to-get-the-amount-of-pages-with-a-certain-label-in-Conflunce/qaq-p/295325>

The only solution - user macro.

comments: author: Bob Do
body: Thanks but the user macro under this link doesn't work. Does anyone knows an other user macro?


Tags: label

user-macro
Resume all tables in one on an other page
Asked by Heinz Wittig:

Hi I'm trying to do following:

On one page I want to have a table that resumes all open question that are listed on other tables. The other tables are on sub pages of this page and have the questions in one column and the answer in an other. If the answer column is blank, this is shown on the main page, else not.

So I have a look of witch question need an answer in one look and I don't need to go in each page to look at this.

I tried to add the Table Excerpt Macro "around" the table in the subpages, and after in the main page the Table Excerpt Include Macro, but nothing is shown.

First: Do you think this is possible to do? I mean in one table, resume the data of others (more than one) tables and filter it for one column?


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi Heinz,

Yes, it is possible. You did it almost right, but you need to use Excerpt and Excerpt Include macros instead of Table Excerpt and Table Excerpt Include macro which are for different [purpose](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Table+Excerpt+and+Table+Excerpt+Include+macros).

comments: author: Heinz Wittig
body: Hi Andrey. Tank you for your time.

Yes with Excerpt and Excerpt Include it works. I can import the Text/Table that is present in the other page.

But I'm not 100% happy whit that because I want to resume only the questions in the table that don't have a response....


author: Heinz Wittig
body: I'm sorry :)

I found out how.

I had to work directly on the filter of the main page

Thank you very much.


Tags: filter

table
integrate
Asked by sreeja:

I try to "GitHub hook trigger for GITScm polling" but the code does not get deployed in jenkins when the commit is done in github....so if you could help me with this please.

Thanks.


Answers:
author: AnnWorley
body: Hi Sreeja,

Jenkins and GitHub are not Atlassian products. This forum is the Atlassian Community. I recommend trying [GitHub Community Forum](https://github.community/) to find the help you are looking for.

Best wishes,

Ann


Tags: github
I added 2 doc files as attachment to a page. However, page does not show it, unless I click attach.
Asked by Leonid Spektor:

I added 2 doc files as attachment to a page. However, page does not show it, unless I click attach icon. Going back to a page - show not files ??? How to see files on a page and not in attachment sub-window ?


Answers:
author: Thomas Schlegel
body: Hi Leonid,

put the Attachments-macro on your page. Or add links to your attachments on the page.

Or put the 'Office Word' - macro to the page (but this one is deprecated and maybe gone in future versions of Confluence)


author: Dmitry Mironov
body: Uploading attachments is not equal to adding attachments to the page.

[@Thomas Schlegel](/t5/user/viewprofilepage/user-id/781483) gave the correct options to show your attachments on the page.

If this helped you, please mark his answer as Accepted.
How to add a burndown chart from a closed Jira sprint to Cofluence?
Asked by Markus:

Hi,

we want to add the Jira burndown charts for already closed sprints to Confluence. For some reason Confluence lets us only import the burndown chart for our current sprint.

**We select:** Insert more content-other macros-sprint burndown gadget

Then we select our Jira board and after that we are only able to select our current sprint instead of older ones.

Is there a way to fix this?

Thank you very much.


Answers:
author: Natalie Paramonova [Stiltsoft]
body: Hi,

You can use the [Table Filter and Charts](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview) app to build a burndown chart in Confluence. The app provides a flexible configuration so you can select any sprint. You can find the instructions on the [documentation site](https://docs.stiltsoft.com/display/TableFilter/Building+a+Burndown+Chart).


author: Willem
body: Is there anyone with an answer to this problem? I'd like to know too.

Shoud be a standard feature for rapporting purposes. you like to show the current and/or new sprint you are working on. But also the closed sprint, what you completed, what you didn't complete, etc.


author: Dmitry Mironov
body: Hi [@Markus](/t5/user/viewprofilepage/user-id/1193438).

External gadgets should solve you issue - <https://confluence.atlassian.com/doc/registering-external-gadgets-204050482.html>

comments: author: Brett Palmer
body: The gadget is already registered. It will not allow you to select a closed sprint.


author: Sha Melo
body: I'd like to know this as well to include in my sprint reporting. This seems like it should be possible.


Tags: jira

jira-software

sprint-report
After upgrade I cannot access the administration zone
Asked by Shady Ghanem:

Hi,

After upgrading from version 5.9.7 to 6.7.2 I cannot access the administration Zone ( General Configuration, User Management, Add-ons ).

I'm getting the following error:

This site can't be reached {#toc-hId-1791659573}
------------------------------------------------

The webpage at **http://localhost/admin/editgeneralconfig.action** might be temporarily down or it may have moved permanently to a new web address.

ERR_CONTENT_DECODING_FAILED

Note: I tried this with localhost and also with the DNS record.

Thanks,

Shady Ghanem


Answers:
author: Shannon S
body: Hi Shady,

Could you check if there are any errors in \<conf-home\>/logs/atlassian-confluence.log as well?

Thank you

Regards,

Shannon

comments: author: Shady Ghanem
body: Hi Shannon,

Thanks for the quick reply.

I couldn't find any error in the logs.

Best regards,

Shady


author: Shannon S
body: Thank you, Shady.

Could you tell me if you have a proxy on your installation and if so, do you have compression on the proxy?  
Regards,  
Shannon


author: Shady Ghanem
body: Hi Shannon,

Confluence runs behind netscaler but it's uncompressed.

Cheers,

Shady


author: Shannon S
body: Shady,

Thank you for that information.

We really need to take a deeper look at your issue via a support ticket.

I have just created one for you now, so you should get an email about it.

It will help if you can upload your support logs to the case. You can do so directly via our support site or by going to [transfer.atlassian.io](https://transfer.atlassian.io).

Regards,  
Shannon


author: Shady Ghanem
body: Thanks a lot for your help


author: Shannon S
body: You're welcome, Shady! Just keep us updated on the resolution here, as it will help other users if they have the same problem.

Shannon