youngmon/atlassian-qna huggingface dataset:
HTML Graph help?
Asked by Keith Marcus:

When I post HTML source - it works well with tables - but when I try to post a graph - I can only see it in preview mode. Can anybody offer some ideas on how to fix that or where to look?


Answers:
author: Keith Marcus
body: Any luck with this William?


author: Keith Marcus
body: Hi William. Thanks for the prompt reply. Would really love some help with this. I'm not sure how to find out what version we are using - but I've attached the html source.  
[](https://community.atlassian.com/t5/Confluence-questions/HTML-Graph-help/qaq-p/335126?attachment-id=10919){#link_11887c36312404}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/56656/1/GRAPH.HTML){#display_11887c36312404_0}


author: William Zanchet [Atlassian]
body: Hey Keith,  

Would you mind dropping the HTML source of this Graph here? I'd like to do some testings here. Also, which version of Confluence you're using?  

Cheers,  
WZ


Tags: html

preview
If you are using Cloud Confluence (On-Demand), can you use the SharePoint Connector?
Asked by Kim Melan?on:

If you are using Cloud Confluence (On-Demand), can you use the SharePoint Connector? Or do you have to have your own instance of Confluence so that you can install the SharePoint Connector to it? I know that a number of plug-ins are not available on the cloud version of Confluence. I just can't find a definitive answer in the documentation.

Thanks!

Kim


Answers:
author: Paula Silveira
body: Hi Kim,

As you can see on [SharePoint Connector for Confluence](https://marketplace.atlassian.com/plugins/com.atlassian.confluence.extra.sharepoint), the connector isn't available for Cloud instances.

Thanks and regards,  
Paula Silveira


Tags: cloud

confluence-cloud
Upgrade path for confluence 5.4.4 to 5.7.4
Asked by Roy Malcik:

Can I upgrade directly from Confluence 5.4.4 to 5.7.4?


Answers:
author: Mallmann
body: Hey Roy,

Just in addition to Suren's answer, you might want to take a look at the Supported Platforms page to make sure you'll have the whole environment with supported technology: <https://confluence.atlassian.com/display/DOC/Supported+Platforms>

And check the plugins compatibility might also be a good approach before you choose the target version: <https://confluence.atlassian.com/display/UPM/Checking+add-on+compatibility+with+application+updates>

I hope it helps! :smile:

Eduardo


author: Suren Raj
body: Hi Roy,  

Yes, you can.  

Before you upgrade please backup :  
\* Your External Database.  
\* Your Confluence Home Directory.  
\* The Confluence installation directory

You can get more info regarding Upgrading in the below Documentation:

\* <https://confluence.atlassian.com/display/CONF57/Upgrading+Confluence>

<br />

I suggest you to create a test environment and perform the upgrade in the test environment before you proceed upgrading in production side. By doing this it will give \*low impact\* on your side and can avoid any issue while upgrading on production side.  

Cheers  
Suren


author: Dana Jansen
body: I upgraded from 5.4.3 to 5.7.5 and am getting errors in the log file. I am unable to access confluence when it says it's done.
Export to PDF - page counter starting from zero
Asked by hg-nick:

Hi Everyone,

How can I make a page counter starting from zero?

Is this possible?

Here's my PDF stylesheet at the moment:

```
body,p,li,td,table,tr,.bodytext,.stepfield {    font-size: 10pt;    line-height: 1.3;    color: #323232;    font-weight: normal;    counter-reset: page - 1;}@page{    size: 148mm 210mm;    margin-top: 5mm;    margin-bottom: 10mm;    margin-left: 5mm;    margin-right: 5mm;    counter-reset: page - 1;    @bottom-right    {        counter-reset: page - 1;        content: "Page " counter(page);        font-family: ConfluenceInstalledFont, Helvetica, Arial, sans-serif;        font-size: 8pt;        text-align:right;    }
```

But it doesn't work. Any idea? Thanks in advance


Answers:
author: Steffen Heller
body: Hi,

a normal page counter **starting from 1** can be implemented like this:   

```
@page { @bottom-right {  content: "Page " counter(page);}}
```

Having the page counter **start from 0** is not possible with confluence.

Typical ideas that you might think of and try out like "counter(page-1)" or "counter-reset: page 0" do not work.

The latter would work if you created your own customized page counter but this is some extra work.   

comments: author: Julian Olivares
body: Can we create a counter-reset: page 2;   
?
Notify watchers tickbox has gone in Confluence
Asked by Alan Pearman:

The notify watchers tickbox has disappeared in IE10 but is visible in IE11 and Firefox.

Anyone know what has happened to it?

Cheers

Alan


Answers:
author: Jake Bauer
body: Same issue for IE10 on 5.8.4 server.

screenshot-1.png.jpg  
[](https://community.atlassian.com/t5/Confluence-questions/Notify-watchers-tickbox-has-gone-in-Confluence/qaq-p/173316?attachment-id=6980){#link_1192388fac1886}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/28931/1/screenshot-1.png.jpg){#display_1192388fac1886_0}


author: Patrick_Vanhoof
body: I have the same issue on Confluence 5.8.4 server. In IE10 no checkbox available.


author: Giuliano C.
body: Hey Alan,

Assuming form the tags, you are using Confluence Cloud, right? For that, I would suggest you to create a new ticket through our support channel ([https://support.atlassian.com](https://support.atlassian.com))) providing the URL of your instance. You will have the engineers accessing the application and verifying what it could be, since IE10 is in the [supported platforms](https://confluence.atlassian.com/display/Cloud/Supported+Platforms+for+Atlassian+Cloud+Applications) for Cloud applications.

Regards,

Giuliano Tenedini

Atlassian Support


Tags: cloud

confluence-cloud
Change a Space template into a Global template?
Asked by Matt Reynolds:

Hi All,

I'm running Confluence 5.4.4 and I'm trying to figure out if there's a way to convert a template someone has created in a Space into a Global template.

I found this old thread with someone asking the same question: <https://answers.atlassian.com/questions/157549> and the reply has a link about importing templates. However that page is talking about installing template bundles from the marketplace.

Does anyone know if it's possible to do this?

Thanks!

Matt


Answers:
author: teo
body: Plugin to copy templates. Export and import templates.  
Copy 'variables, macros, and other elements. It is not possible to copy-paste.  
<https://marketplace.atlassian.com/plugins/com.deiser.confluence.template-ops>


author: Stephen Deutsch
body: Hi Matt,

What I did was to simply use the Confluence Source Editor (<https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.editor.confluence-source-editor> if you don't have it installed), and just copied and pasted the code of the space template into a new global template (note: you have to save the page once before the source editor appears). Maybe that will work for you?


Tags: confluence-administration
Why can't anonymous users see draw.io?
Asked by Joseph Allen:

I have draw.io installed in confluence, and have a page where I created a drawing. If you are not logged into the system, you can't see the drawing, but you can see the rest of the page. Any idea how to fix this?


Answers:
author: David Benson _draw_io_
body: There is a [ticket to address this issue](https://desk.draw.io/browse/DFC-91), it is scheduled for a fix in the next release.


author: Joseph Allen
body: Just updated and tested it out. Looks good!Thanks!


author: Boris
body: Version 5.0.1.0 of the plugin allows anonymous read access to diagrams.Cheers.


Tags: addon-com.mxgraph.confluence.plugins.diagramly

confluence-administration
'Last Comment' is not displayed in JIRA issue Macro in Confluence
Asked by Gokul K:

I am using JIRA issue macro to display the JIRA issue status. But the value for the 'Last commnet' column is empty but i added a new comment in the original JIRA issue.

Can anyone help me why i am not getting the Last comment value from JIRA.

Confluence version: 5.5.6

JIRA version: 6.2.3


Answers:
author: Rodrigo Girardi Adami
body: Hi Gokul,

I recommend to install the latest JIRA issues plugin and check if the behavior persists. Are you able to replicate with the latest versions of Confluence and JIRA.

I was not able to find a bug report for this behavior so we might be facing a new bug if this can be replicated within other versions.

Let us know.

Cheers,

Rodrigo
display content in the question list not only question subject
Asked by Ninh P:

How to config Confluence Question to display question content in the list instead subject only.


Answers:
author: Nic Brough -Adaptavist-
body: I'm afraid you will need to explain that.

"How do I configure Confluence Questions" makes sense, but "to display question content in the list" is not a clear description of what you are trying to achieve, and the rest is meaningless.

Could you describe what the user will see, and when they should see it? Keep it simple?
Linking and Page tree plugin is creating problem after upgrade 5.7.4
Asked by Vishal Sinha:

I have upgraded confluence 5.7.4. Pages taking long time to open where we used Linking plugin and Confluence page tree (left hand navigation) is not working. Just an endless spinner because of page tree plugin


Answers:
author: Dominik Aigner
body: Same Problem here...  
Could you solve it?


Tags: addon-net.customware.confluence.plugin.linking
Page using sections, but content outside of section
Asked by Tom H:

I'm editing a page using section tools, but a great deal of the page content has appeared below/outside of the sections. It's un-selectable and I am not able to delete because it's not housed in a section. How to fix?


Answers:
author: david.s.mittman
body: Same experience here, with Confluence 5.7. Happened after the page contents were effectively duplicated, probably because of multiple users editing the page concurrently.


author: Kirstin Seidel-Gebert
body: As a workaround, you could try to use the [Source Editor](https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.editor.confluence-source-editor) to remove the content or put it into the section again.

Cheers,  
Kirstin


author: Jeffrey Bloom
body: I have this same problem. No special customizations or add-ons on my page. I was editing text, which in my case was a hyperlink, perhaps I deleted it, perhaps I used control z to undo something, not sure, but somehow I ended up with the hypertext outside of a section and, like Tom, that text is not editible. In my case, since it is a hyperlink, I can click on it and get the hyperlink menu (Go to link, Edit, Unlink), but clicking on any of those choices just takes me to the link. I can't delete this text.


author: Giuliano C.
body: Hi Tom,

Are you aware of any customisation (HTML for example, or any add-on related to theme modification)? Is it happening with all pages of the instance? Also, any possibility of different content affected with this behaviour after inserting in the page?

Cheers,

Giu


Tags: section
Recommendation for attachment storage location
Asked by Davin Studer:

Is there any downside to having the attachment storage be in the db as opposed to the file system. As far as backup/restore and refreshing our test instance just having it all in the db would make those processes much easier, but if there are performance hits I wouldn't necessarily want to do that.

FYI, our install is on Windows Server and MSSQL.


Answers:
author: Nic Brough -Adaptavist-
body: The main downside is that attachments can grow rapidly and your DBAs may not be too happy with it.

However, on top of that, I wouldn't do it now - database storage of attachments was deprecated in Confluence 5.5

comments: author: Davin Studer
body: You beat me to it. :)


author: Davin Studer
body: Ok. Looks like database storage is deprecated. So, nevermind.

<https://confluence.atlassian.com/display/DOC/Attachment+Storage+Configuration>


Tags: confluence-administration
How can I revise the existing space blueprints?
Asked by Sami Moran:

I know how to revise page blueprints, but I can't find a way to revise the existing Team, Project and Knowledge Base space blueprints.

The changes I want to make are quite simple -- I just want to revise the default content that is on the home page for the new space so that it reflects company info rather than generic info.

Thanks,

Sami Moran

Rackspace

sami.moran@rackspace.com


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Check out <https://confluence.atlassian.com/display/DOC/Working+with+Blueprints#WorkingwithBlueprints-Customisingblueprinttemplates>
Hosting Confluence server
Asked by Royal Home:

At the moment we are using Confluence cloud, and thinking of migrating to Confluence server. Due to geographical location/restrictions and for performance reason we want to host Confluence Server in three locations: Asia, Europe and NA.

My question is regrading the management of licenses. How does Confluence licenses are managed when it is being hosted from more than one servers and being used by users globally.


Answers:
author: rrudnicki
body: Hi Royal,

I agree with Daniel related to one license per server.

I've never tested this, but maybe the CloudFront from Amazon might be useful for server Confluence in multiple locations. If you got interested, please have a look on this link:

<https://aws.amazon.com/cloudfront/details/>

Regards,

Renato Rudnicki

comments: author: Royal Home
body: Thanks, will take a look at it.


author: Daniel Wester
body: Not sure how you're thinking about hosting it. It sounds though like you're thinking 3 different servers which would be 3 different Confluence instances and thus 3 different licenses (and 3 different user bases and content bases).

If you're thinking of distributing a single Confluence instance across 3 different servers - you'll want to take a look at Confluence Data center however I'm not sure if you can do active:active with latency...

comments: author: Royal Home
body: Thanks for the response. Sorry I am not clear, but even I am not sure what's the right way, as this is just an initial thought because of Confluence Cloud limitation of supporting some of the third party plugins like Discussion/Community forum. May be put it this way, if I want an equivalence of Confluence Cloud by hosting Confluence server in multiple location, what's the right way, so that I still have one license instead of having three difference licenses.


author: Royal Home
body: Daniel, I was exploring Confluence Data centre option and have a question, can you have multiple servers of a single Confluence instance hosted/running in different geographical regions, lilke Asia, NA and Europe?


author: Craig Castle-Mead
body: You can't run data center in multiple geographic locations like that. It's only supported in the same data center.

Given low enough latency and high enough bandwidth between two different data centers the system shouldn't have any issues, asia/na/eu are just not going to work.

Youll need to look at picking a suitable location as central as possible (eu makes sense) and tune the environment to support your more distant users.

Hopefully my write up on cloudfront (<https://community.atlassian.com/t5/Jira-discussions/CDN-CloudFront-and-Atlassian-Server-apps/m-p/731230#M2361>) might be helpful.

CCM


Tags: confluence-administration
can i IMPORT an Excel file
Asked by Maggie Secara:

Can I import an Excel table into Confluence so it can be edited in Excel?


Answers:
author: Kay Brown
body: Attach the Excel spreadsheet and then use the Excel macro. This will enable you to edit the document in Excel and save the changes to the wiki.

Kay

comments: author: Maggie Secara
body: That's it! I thought it was possible, but I was looking in the wrong place. Thanks!


author: Kay Brown
body: You are welcome, Maggie!


Tags: ms-excel
images missing after new year backup
Asked by Behrang Zeini:

Hi

We created a few pages and enriched them with images last year.

But after the 01.01. ***SOME*** of the images were gone.

They aren't in the backupfolders on the hard drive either.

Does anyone have an idea where this is coming from?


Answers:
author: Behrang Zeini
body: Hi

Yes those images where uploaded on the specific pages (more than one I'm afraid) and where not deleted, at least not manually.

What buffles me is that ++NOT++ all images on these pages where deleted but only some of them and I'm unable to determine the difference between them. They were all uploaded during the creation of the specific page they were displayed in.

best and thx

Behrang


author: Mallmann
body: Hello Behrang,

Can you confirm whether those images that are missing were uploaded on this specific page? If the images were uploaded on another page and just inserted on this specific one, then the original page got deleted, then we found out the root cause here.

Let me know your thoughts.

Eduardo


Tags: confluence-administration
archive my confluence space
Asked by MustafaP:

I want to archive my Confluence space before shutting it down. How do I do this?

Thanks,

Mustafa Patni


Answers:
author: Midori
body: You can also archive this by exporting the content to PDF. The advantage is that the content will be readable without Confluence, the disadvantage is that it will not be restorable to Confluence.

So, the best is probably to:

1. Export to PDF
2. and **also** to back it up by clicking <https://yourcompany.confluence.com/admin/backup.action>


author: Mario G?nter
body: Hi Mustafa,

just take a look here <https://your.confluence.com/admin/backup.action>

Replace your.confluence.com with your confluence root

Here's the official reference: <https://confluence.atlassian.com/display/CONF54/Manually+Backing+Up+The+Site>

Cheers,

Mario


author: Henrique Freitas
body: Hello Mustafa,

What do you mean with shutdown?

Do you need to disable the space or the instance?

If it is the space, please try the step below.

1. Go to the space and choose **Space tools** \> **Overview** from the bottom of the sidebar
2. Choose **Edit Space Details**
3. Select **Archived** in the **Status** dropdown menu
4. Choose **Save**

If you need more information please check these documents:

<https://confluence.atlassian.com/display/ConfCloud/Archive+a+Space>

If it is the instance, please check this document:

<https://confluence.atlassian.com/display/ConfCloud/Exporting+Content+to+Word,+PDF,+HTML+and+XML>

Kind Regards,

Henrique Freitas


Tags: cloud

confluence-cloud
Restricting access to an area of a page
Asked by Helen Griffith:

Hello,

I'm almost certain that I can't do this in Confluence Cloud, but I'm almost certain that other people have also wanted to do this.

I want to hide an area of a page from users who aren't logged in. Seemingly not a difficult thing at all---but seems impossible in the Cloud version. Has anyone got any suggestions? I am not keen to have two versions of the same page; one with the hidden info and one public---if I need to make a change to the common information, I'll have to do it in both pages!

Thanks!

Helen


Answers:
author: William Zanchet [Atlassian]
body: hey Helen,  

You could use the [Include page macro](https://confluence.atlassian.com/display/DOC/Include+Page+Macro) to a private page, that way everyone that access the public one, we'll be able to see the page normally, but what you have inside the macro, they'll not able to see

<br />

Cheers,  
WZ

comments: author: Helen Griffith
body: Thanks William---that works, however it leaves a horrible error message to tell the user that something's missing. Then we'll have people asking what's wrong with the docs! Any other ideas?


Tags: addon-com.arijea.plugins.redact

cloud

confluence-cloud

restriction
Change Base URL
Asked by Rodrigo Segovia:

How cna I change the base Url from: https://companyname.atlassian.net

to: https://companyname.wiki.net


Answers:
author: William Zanchet [Atlassian]
body: Hey Rodrigo,  

I highly suggest that you vote in this feature request:  

<https://jira.atlassian.com/browse/CLOUD-6999>

Cheers,  
WZ


author: Nic Brough -Adaptavist-
body: See <https://confluence.atlassian.com/display/CLOUDKB/Changing+the+Cloud+Instance+URL+Address+or+Migrating+to+a+New+Cloud+Instance>


Tags: confluence-administration
issues using Sharepoint Macros
Asked by Rodrigo Segovia:

I'm following the instructions to add the macros of share point in my pages , yet when i use the macros in my pages for example: {sp-list:List=LIST NAME} , it donsent change to the macros instead stay in code :{sp-list:List=LIST NAME}... perhaps is this because i dont have installed the add on? ..but when im trying to install it dosent come in the add on market


Answers:
author: Nic Brough -Adaptavist-
body: Why would you expect a macro that is provided by an addon to exist if you have not installed the addon? Bit like me asking why I can't make tonight's lasagne because there's no pasta sheets in the cupboard because I've not been shopping.

Anyway, you need to install it. If it's not appearing in the marketplace listing then you are probably on a version of JIRA on which it is not supported. Go to the marketplace in a browser to find out what versions are available for your JIRA, if any, and work from there.


Tags: confluence-administration
Two confluence URL's for one instance
Asked by Rethabile Morena:

Good day,

We would like to find the best solution to hosting two different departments under one confluence instance - and ensure that the permissions are restricted per department (one should not be able to access the other department's content).

We currently have a huge chunk of spaces created, and therefore cant go with the option to create two spaces and have 'sub-department' content as pages. Is there a possibility to have 2 URL's created for 1 instance (meaning a one link will direct a user to his relevant departments confluence view which is layed out with all their spaces)?

Please advise/suggest

Regards

Rethabile M


Answers:
author: Nic Brough -Adaptavist-
body: You could set up a different url and have people landing on it be redirected or even rewritten, but they will end up working on the baseurl quite quickly. Confluence only runs on the baseurl and when it presents links to the users (on screen and in email), it can only use that base url. There's no way it can possibly know that you've got another url for it. So they will quickly click on something that takes them back to links runnin gon the base url for it.


author: rrudnicki
body: Hi Rethabile,

I believe for this environment, a good solution would be you setup a reverse proxy. Keep in mind, Atlassian doesn't provide support to reverse proxy but this doesn't mean it won't work.

Another possibility would be have two instances of Confluence. One for each space. In my personal opinion, if you have a huge environment, may be a good idea you have more than one Confluence running. To don't need to recreate the use permissions and groups for each Confluence twice, you could have this users in a LDAP or Crowd base.

Regards,

Renato Rudnicki

comments: author: Nic Brough -Adaptavist-
body: A reverse proxy is something a lot of Atlassian sites do - running behind a web-server. It does NOT solve the problem that when you access Confluence over the second url, internally, it still links back to the base url


Tags: confluence-administration