youngmon/atlassian-qna huggingface dataset:
How do I link a Level 4 jira issue ticket type to a Level 2 jira issue ticket type as a Parent
Asked by Linda Gregier:

Hello! I need help with a Jira ticket issue type hierachy/parent linking issue. In the past my manager was able to link Epics (Level 1) to 2 higher level ticket types: Initiative (Level 2) and Themes (Level 3). We want to create another Jira ticket issue type on the SAME level as Initiatives (Level 2) but I was unable to find how to create another issue type at the same level so I created another level in between Themes (now Level 4) and Initiatives (still Level 2). Unfortunately after creating this new level Jira ticket issue type our Jira instance is no longer allowing me to link an Initiative (Level 2) directly to a Theme (Level 4) whereas in the past we could have a direct parent link of Initiative (level 2) --\> Theme (Level 3).

I get why (because there's a skip level for the new Jira issue ticket type now at level 3) however in the past we were also able to directly link an Epic (level 1) --\> Theme (Level 3) and I'm trying to find a way to be able to link a lower level Jira ticket issue type to a skip level issue type OR make 2 different ticket issue types at the same hierarchy level (in this instance it would be level 2). Any tips/experiences you have with this would be greatly appreciated! TIA


Answers:
author: Trudy Claspill
body: Hello [@Linda Gregier](/t5/user/viewprofilepage/user-id/4788164)

Let us address how to add another issue type to a level.

First you create the new issue type as a Standard (level 0) issue type. (Jira doesn't allow you to create new issue types directly at levels 1 and above.)

![Screenshot 2024-07-16 at 11.18.32?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335952i6CB6D72174665B07/image-dimensions/361x237?v=v2 "Screenshot 2024-07-16 at 11.18.32?AM.png")

Next in the Issue Type Hierarchy screen you click in the pull-down area in the Jira Issue Types column for the level where you want to place that new issue type.

![Screenshot 2024-07-16 at 11.20.03?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335953i2924B23E344023F0/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 11.20.03?AM.png")

That opens a pop-up allowing you to select the issue type you want to place at that level.

![Screenshot 2024-07-16 at 11.21.24?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335954i9E4ECC0A40878B7E/image-dimensions/232x222?v=v2 "Screenshot 2024-07-16 at 11.21.24?AM.png")

Given that you have already added the new issue type to a new level, you need to Remove that level so that the issue type is free to be added to the appropriate level.

If the new level you created had more than one issue type and you wanted to keep that level, you could use the pull down at that level to click on the issue type in the **Selected** section of the list to remove it from that level.


Tags: cloud

jira-cloud
How to bring fields of SharePoint list as JIRA fields?
Asked by charitha.r:

Hello Team,

I am trying to create JIRA issue when an item is added in SharePoint list through Power automate. However, I am not able to add all fields that are in SharePoint list.  
There are limited options in advanced parameters in JIRA where we can pass 'title' as JIRA issue's 'summary' and 'description' is added as JIRA issue 'description'.   
I have other fields in SharePoint list as Requestor, Scope, attachments etc. How can I map this to JIRA issue while creating the issue in Power automate?   

Please advise!


Answers:
author: charitha.r
body: Hi Team,

Could you please help me on this topic.  
If I have to get it through 'http', please let me know that process as well


Tags: cloud

jira-cloud
How to automatically hide modules from the navigation bar
Asked by Jonathan L?gal:

Hi there,

I would like to automatically hide some of the modules from the navigation bar. The idea is too remove unnacessary components and help my users to adopt the tool.

By default, when a company-managed project is created I have all the following components shown:

![ScreenHunter 327.png](https://community.atlassian.com/t5/image/serverpage/image-id/335947i241EA882FA8B1912/image-size/large?v=v2&px=999 "ScreenHunter 327.png")

I would like to have something like that, by default:

![ScreenHunter 328.png](https://community.atlassian.com/t5/image/serverpage/image-id/335948iE8306993E1CD605C/image-size/large?v=v2&px=999 "ScreenHunter 328.png")

Is it even possible to do it?

Many thanks for your help.

Jo


Answers:
author: Hemalatha Balamurugan
body: Hi [@Jonathan L?gal](/t5/user/viewprofilepage/user-id/5537177) ,

It can be achieved using Scriptrunner plugin.

If you have the plugin available then you can hide the desired modules from the navigation bar.

Navigate to Scriptrunner -\> Fragments -\> Hide System or Plugin UI Element

Select the web item that needs to be hidden.

Hope this helps.

![Hide_Web_Item.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/335956i88F6CBC278CF1497/image-dimensions/263x210?v=v2 "Hide_Web_Item.jpg")

comments: author: Jonathan L?gal
body: Hi [@Hemalatha Balamurugan](/t5/user/viewprofilepage/user-id/5544122), thank you for your help. I am using n8n as workflow manager / script executer, I prefer to aggregate everything in the same tool for maintenance purpose. Do you know if that is possible if n8n? If not, do you have a documentation link about how the scriptrunner plugin is doing that?


author: Hemalatha Balamurugan
body: Hi [@Jonathan L?gal](/t5/user/viewprofilepage/user-id/5537177) ,

Am not sure about the feasibility of this using n8n. Sharing the Scriptrunner documentation for hiding UI elements,

<https://docs.adaptavist.com/sr4js/latest/features/fragments/built-in-fragments/hide-ui-element-built-in-script>

Thanks \& Regards,

Hema


author: Jonathan L?gal
body: Hi [@Hemalatha Balamurugan](/t5/user/viewprofilepage/user-id/5544122) ,

Thank you for your help. I will check the documentation.

Best,

Jo


Tags: cloud

jira-work-management

jira-work-management-cloud
Change Date Format in WebHook
Asked by Mustafa B?K?LMEZ:

Hello

I use Pabbly webhook for discord. Jira -\> Pabbly -\> Discord

I add an timestamp field. I see timestamp result like this.

![Ekran g?r?nt?s? 2024-07-16 201838.png](/t5/image/serverpage/image-id/335944i9BCF7B3EA73340EF/image-size/large?v=v2&px=999 "Ekran g?r?nt?s? 2024-07-16 201838.png")

I want to change date format like this. 01.08.2024 00:00. I mean i want the this format in discord.

How i can do that?


Answers:
author: Tuncay Senturk
body: I believe the desired format can be achieved by adding a formatter step in Pabbly.

Simply add a new action, select Formatter, and configure the date/time formatter something like (`DD.MM.YYYY HH:mm` ) to obtain the desired output format.


author: Jim Knepley - ReleaseTEAM
body: Pabbly looks like it has a Date/Time Formatter integration that can do the kind of transformation you're looking for.


author: Mustafa B?K?LMEZ
body: After many tries, I think I'll give up on pably. Because it has a very limited structure. Zapier seems more convenient, but it is expensive. I think I'll turn to more specific solutions.  
Our team is small and discord is more fun than Slack. And at the end of the day discord is cheaper.  
Thanks for your answers.


Tags: cloud

jira-cloud
Levels above initiative
Asked by Scott Hassell:

Any new product development teams using levels higher than an initiative?

![Picture1.png](https://community.atlassian.com/t5/image/serverpage/image-id/335936iE181F740B95C571E/image-size/large?v=v2&px=999 "Picture1.png")


Answers:
author: Vronik
body: Hi

Look at this

<https://community.atlassian.com/t5/Jira-questions/Level-above-initiative/qaq-p/2424986>


Tags: cloud

jira-cloud
jira changes restore
Asked by Rahul Naidu:

I have made changes in my bug ticket table but don't know it is dissapeared and old table is seen. I have saved it properly. I don't know how to restore the changes I made in my ticket. please help!

<https://g-mana.atlassian.net/browse/GMAN-4409>


Answers:
author: Joseph Chung Yin
body: [@Rahul Naidu](/t5/user/viewprofilepage/user-id/5545384) -

Welcome to the community. What Nick stated was for you to review the Activities section of your specific issuekey, so you can see what were changed.

You can manually update your issues based on the changes that were made back to the prior values.

In Jira/JSM, typically once the issue is updated, there is no rollback/restore. It is a manual process by default.

Hope this also helps.

Best, Joseph Chung Yin


author: Nicolas Grossi
body: [@Rahul Naidu](/t5/user/viewprofilepage/user-id/5545384) Welcome! you might use the history section to restore it ?

Nicolas

comments: author: Rahul Naidu
body: How to do that? How to restore from history?


Tags: jira-software
Incoming Mail servers Re-Auth using Microsoft
Asked by Dasari Manoj:

Hi team,

We have Incoming mail servers are asking Re-auth but it is taking my email .We need to do the re-auth using the same emails ?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please refer to this link : <https://community.atlassian.com/t5/Jira-articles/On-June-25-2024-you-must-re-authorize-incoming-mail-access-to/ba-p/2729706>


Tags: cloud

jira-cloud
JQL: Features with blocked issues, unlinked
Asked by Jacob Steinberger:

We want to see all blocked issues, and their impacts.

"status = blocked"

Great, I now have all my blocked "things", regardless of if they are a feature or an issue. Now I want to see issues blocked by linked issues.

status = blocked or ( issueLinkType = "is blocked by" AND issueFunction in linkedIssues("Resolution = Unresolved") )

Great, but issueLink only works for ***linked*** issues. A feature that ***contains*** issues isn't linked, but it just contains them, so a feature that contains a blocked issue isn't caught by this filter.

I've looked over the documentation and can't quite find it - how can I search a feature's assigned issues (not linked issues)?


Answers:
author: Jacob Steinberger
body: Looks like this may work:

issueFunction in epicsOf("statuts = blocked")


Tags: blocked

data-center

jira-data-center

jql
Prolem new User in free Version
Asked by Uli Danner:

Hi John,  
nice to hear from you.  
In the meantime I managed to add the new user in one of two projects.  
Maybe is this the reason?  
![jira 5 Berechntigungsschema.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/335918iD4637763F08C11A4/image-size/large?v=v2&px=999 "jira 5 Berechntigungsschema.JPG")  

I can?t add the new User to the secound project ALH Webportal 2.0. (This screen ist from the first Project, but result is the same):

![jira 1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/335920i648F562809921F7F/image-size/large?v=v2&px=999 "jira 1.jpg")

in the first step the new users name is shown, but if I click the blue button, nothing happens.

![jira 2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/335921i73B845A56C567405/image-size/large?v=v2&px=999 "jira 2.jpg")

I just wondering, because we only have 10 Users so we are within the limit for the free version.  
What do you think?  
Regards Uli


Answers:
author: Trudy Claspill
body: Hello [@Uli Danner](/t5/user/viewprofilepage/user-id/5545000)

I think you meant to post the above as a Reply in your original post here:

<https://community.atlassian.com/t5/Jira-questions/Issue-Problem-with-new-User/qaq-p/2755912>

![Screenshot 2024-07-16 at 10.02.07?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335937i38B7A2801831FD7C/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 10.02.07?AM.png")


Tags: cloud

jira-cloud
Authorisation to Import R4J tree data to cloud
Asked by Karin Kaehler:

Hi!

We are migrating from our on premise version to the cloud version of Jira and have the R4J addon. We migrated the basic Jira issue data, exported the R4J tree data and activated the R4J for all projects.

I am organisations-admin and want to import the reqif files. My problem is, I don't have the authorisation to import into all projects. I realized that, in the projects where I have an IT role, it worked without problems.

Do I have to give myself the IT role in all projects? That is a really big effort, we have about 200 projects.

Is there a better way to do that?

Thanks for your help


Answers:
author: Niel Amar A Flores
body: Hi [@Karin Kaehler](/t5/user/viewprofilepage/user-id/2982296) ,

This is Niel from Ease Solutions, the vendor of R4J.

First of all, thank you for using R4J.

Unfortunately, you have to be in the IT role. R4J needs to make sure the user performing the import will have the correct permissions.

To help you further, please create a ticket at our [service desk](http://easesolutions.atlassian.net/servicedesk/customer/portal/2).

Thanks,

Niel

comments: author: Karin Kaehler
body: Hi [@Niel Amar A Flores](/t5/user/viewprofilepage/user-id/1148250)

ok, I open a ticket at your service desk.

Thanks,

Karin


Tags: cloud

cloud-migration

jira-cloud
need a query to pull linked issues (tickets)from particular project to use in dashboard
Asked by Vyshnavi S:

We have a high-level dashboard requirement where we need a query to use it in the dashboard.  
We have a project called ESDK Eton service desk that contains linked issues (tickets)of the RLSH project which is short-release project.   
The requirement is higher authorities need a dashboard that shows linked issues that is RLSH ticket counts   
Need your help in the creation of a query to be used in the dashboard.  
Repeating the requirement basically need a query to pull the linked issues from particular project and show the count of issuetypes which contains linked issues.


Answers:
author: Prosper Agwegiokhe
body: Hi [@Vyshnavi S](/t5/user/viewprofilepage/user-id/5490910) ,

I'm Prosper, a support engineer at Appfire, and I'm here to help you.  
Unfortunately, natively, you'll not be able to do it dynamically. However, in the app my team works, [JQL Search Extensions for Jira](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira-reports?hosting=cloud&tab=overview&utm_source=atlassiancommunity&utm_medium=listinglink&utm_campaign=mauricio), you can use the query below to return the linked issues in a project:

```
issue in linkedIssuesOfQuery("project=projectName")
```

Please contact our [support](https://appfire.atlassian.net/servicedesk/customer/portal/11) if you have any other questions about this query.  
We'll be happy to help you!

Best regards.


author: Trudy Claspill
body: Hello [@Vyshnavi S](/t5/user/viewprofilepage/user-id/5490910)

Are you trying to get linked issues for multiple ESDK issues?

Is the list of ESDK issues that have linked RLSH issues going to be changing?

If so, Jira does not natively provide a method for you to get a list of linked issues based on a dynamic list of the source issues.

Do you have access to any third party apps that extend the capabilities of JQL, such a Scriptrunner, JQL Extensions, or other such apps? If not, would you consider acquiring such an app?


Tags: cloud

jira-service-management

jira-service-management-cloud
How would I allow third party partners to log bugs without seeing all of our tickets?
Asked by Andrew H:

We want to give a partner access to log bugs for a project, but we don't want them to be able to see anything else within the org. We are on the Standard plan. I looked into issue security scheme but I can't figure out if that's the right place for what I need. I created a third-party-user group but can't figure out how to really customize their permissions.

I have been a JIRA user for a few years but am new to the Admin role. I appreciate any help!


Answers:
author: Nicolas Grossi
body: [@Andrew H](/t5/user/viewprofilepage/user-id/5544530) Welcome! You might want to use issue security levels.

comments: author: Andrew H
body: I'll look into that, thanks!


Tags: cloud

jira-cloud
Can a user be prevented from disabling notifications?
Asked by Atlassian Service Team:

A project admin wants to prevent users from disabling notifications for her project. Is that possible?


Answers:
author: Bill Sheboy
body: Hi [@Atlassian Service Team](/t5/user/viewprofilepage/user-id/5540158) -- Welcome to the Atlassian Community!

Short answer: I do not believe that is possible.

I found some suggestions in the public backlog to track any users disabling notifications, and another to override user profile preferences (although that one was closed as "won't do".) A built-in workaround would be to use automation to explicitly send notification emails, however...

What problem are you trying to solve? That is, "why do this?"

If team members are disabling notifications and the project admin wants the notifications sent regardless of those preferences, that smells like a symptom of team communication or process challenges to investigate. Perhaps consider facilitating a conversation with the team and project admin to learn what is happening and what improvements could be tried.

Kind regards,  
Bill


author: Nicolas Grossi
body: [@Atlassian Service Team](/t5/user/viewprofilepage/user-id/5540158) Welcome! What kind of notifications are they disabling?


Tags: cloud

jira-cloud

notification
Summary Page in Plans Not Reflecting Correct Information
Asked by Shafaquth_ Simrin:

The summary page in Jira is not reflecting the correct information. For example, my project has 100 issues, but only 80 of them are displayed on the summary page. However, all issues appear on the timeline page.

Additionally, the summary page only shows statuses like "To Do," "In Progress," and "Done," while the timeline page displays all statuses, including "New," "Refined," "Assigned," "In Progress," and "Closed." Is this discrepancy due to a mismatch in statuses? If so, how can we match the statuses between the summary and timeline pages?


Answers:
author: Trudy Claspill
body: Hello [@Shafaquth_ Simrin](/t5/user/viewprofilepage/user-id/5545269)

Welcome to the Atlassian community.

How are you accessing this Summary page? Are you accessing it from a Plan under the Plans menu, or is it a Summary page accessed through a Business/Work Management project?

Can you provide some screen images and point out where on that page these discrepancies are appearing?

With regard to seeing only To Do, In Progress, and Done...

Each individual issue status is a member of a Status Category. The Status Categories are named To Do, In Progress, and Done. Each category has an associated color; gray, blue, and green, respectively. In some locations on the Summary page you may be seeing a roll-up of the issues based on their associated Status Category rather then the individua status values.


Tags: cloud

jira-cloud

jira-software
Automation: Evaluating smart variable inside smart variable
Asked by Paulo Sebasti?o:

Hi team,

I've been a reader on this fantastic forum on a lot of my automations, but now I need help which I couldn't find by googling away.

I have a case where I'm storing apiTokens as project keys (entity properties) for every repo we are responsible for. We don't have Bitbucket premium, so no project keys I'm afraid, so that's why we need keys for every repo.

On a workflow, I want to get the apiKey for the repository associated with the issue (yet again, an entity property on issue level).

I'm on the last step of my workflow, and I want to get the Repo Api Token for a certain {{repository}} based on the {{webResponse.body}} of my call to get Project Entities. Are you with me still?

So basically I'm creating a new variable where the path to access it is

```
 {{webResponse.body.value.{{repository}}}}
```

Apparently JIRA Automation is not happy with this and mostly evaluates the whole thing to

```
}}?
```

*** ** * ** ***

I could, of course, store the repo api key as an issue entity property, but I wanted to keep it central.

Help?


Answers:
author: Bill Sheboy
body: Hi [@Paulo Sebasti?o](/t5/user/viewprofilepage/user-id/5545260) -- Welcome to that Atlassian Community!

Although it would be interesting, and quite risky, if automation rules supported *dynamic smart value expressions*, they do not.

What you could do instead is use your variable to build a regular expression and then use the [match() function](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match--), passing that expression as the parameter, to get the data needed.

When using this technique, some things to note:

* Your regular expression variable should not have surrounding quotation marks; they are implied
* If your search expression contains reserved tokens for regular expressions, first use text replacement functions to add escape characters. If you need more guidance on that technique, please let me know.

Kind regards,  
Bill


author: Mikael Sandberg
body: Hi [@Paulo Sebasti?o](/t5/user/viewprofilepage/user-id/5545260),

Welcome to Atlassian Community!

Based on the format my guess is that you get multiple repositories back in the web response correct? In that case you would have to use the Advanced branching so that you can iterate over the returned result.


Tags: cloud

jira-cloud
Consolidating work from multiple projects into sprints and backlog
Asked by Jean-Mark Wright:

I have a couple of different projects that I do work from. Ideally, I'd love to have a single point of reference for all my tasks. Ideally I want to work from one project and have that project pull in tasks from another project into the backlog and the sprint. What's the recommended way to accomplish this? Also, how does team vs company-wide projects affect this?


Answers:
author: Trudy Claspill
body: Hello [@Jean-Mark Wright](/t5/user/viewprofilepage/user-id/1602370)

Welcome to the Atlassian community.

An issue exists in one and only one project at a time. So you can't "pull in" to your project issues that exist in another project. You could make a **copy** of the original issue with that copy being in your project, but then those are two separate issues that can be changed independently of each other.

It is possible to create a Scrum board that pulls information from multiple projects. That sounds like what you need.

You would create and save a filter that selects all the issues that you want to include in your Scrum board.

You would then create the Scrum board based on the saved filter.

Note that issues can also be in only one planned or active sprint at a time. So if the other project is managing the same issue in a sprint you cannot put it in a sprint of your own.

Regarding your question about Team vs. Company Managed projects and the impact of those...

Company Managed projects and Team Managed projects use two different fields for story points; Company Managed projects use the "Story points" field while Team Managed projects use the field "Story point estimate". If you are estimating based on story points you can't combine that information from the different project times in a single Scrum board. A Scrum board created from a saved filter would reflect only the "Story points" data from Company Managed project issues in Scrum reports that are based on story points.

Another difference is that Team Managed projects have their own distinct Status values in the workflow. Even if both the Team Managed project and the Company Managed project issues use a status named "Done", those are different statuses in the underlying database. So you have to make sure to map all the statuses to columns correctly, and reports that roll up statistics based on issue status would reflect those as different statistics.

Additionally a Team Managed project can't have multiple boards linked to it. The Location of the extra board could be set to a Company Managed project, or your profile, but not the Team Managed project.

Those are some of the impacts of combining information from two such projects in one board.


Tags: cloud

jira-cloud