youngmon/atlassian-qna huggingface dataset:
Sourcetree keeps asking for password and doesn't work
Asked by Kimi Cai:

Hi all,

I am new to the source tree. And a very wired problem comes across when I try to push my commits.

As the image indicates, it asks for the password, while it never works when I enter my password on Bitbucket or Source Tree. And it loops again and again. Then I have tried to push it in the terminal, it works. Hence, could anyone tell me what's wrong with that? What should I do next? ![Screen Shot 2018-06-07 at 11.48.09.png](/t5/image/serverpage/image-id/24016i7B298F1919973124/image-dimensions/508x282?v=v2 "Screen Shot 2018-06-07 at 11.48.09.png")

Thank you in advance!


Answers:
author: Manju
body: Have you added your Bitbucket account as a hosted account in Sourcetree under Preferences -\> Accounts?

comments: author: Kimi Cai
body: Hi, I have bundled it with my account. Still does not work. Any idea?


author: Manju
body: Can you please add screenshots of the account setup in Sourcetree and confirm the number of items in keychain written by Sourcetree for the account in question?


author: gkunkel1965
body: I'm a different customer and some of our users are having exactly the same problem today.


author: gkunkel1965
body: Actually, this is happening while trying to clone a Repository


author: Manju
body: Hi [@gkunkel1965](/t5/user/viewprofilepage/user-id/281599),

Can you please let me know if the account is already added in Sourcetree? Also, can you please check the keychain items to ensure there are two items "Bitbucket Credentials" and "bitbucket.org access key for \<username\>". Please include screenshots wherever possible for us to help you better.

<br />

Thanks!
Sourcetree installation not working because account license
Asked by Marcel Breuer:

Dear Atlassian,

We use with a view software engineers your sourcetree tool in our organization.

But I found some problems during some installations of SourceTree.

The Support Expires date is expired so we can't reinstall SourceTree. It is not possible to use the "New Evaluation License" because I cannot select SoureTree.

How can I solve this problem?

How Can I renew this free License?


Answers:
author: Ana Retamal
body: Hi Marcel! You should see a product listed as "SourceTree: Free License" on <https://my.atlassian.com/> with a link on the right side.

![Screen Shot 2018-03-06 at 2.18.24 AM.png](https://tnckb94959.i.lithium.com/t5/image/serverpage/image-id/16444iDF4C721ACB6D1F01/image-dimensions/284x114?v=1.0 "Screen Shot 2018-03-06 at 2.18.24 AM.png")

If you're still unable to find it, please send us a screenshot so we can help you better

Kind regards,

Ana

comments: author: Marcel Breuer
body: The date of Free SourceTree in "Support Expires" is expired, and I tought this was the reason I could not Install the SourceTree last week.

What happened was during installation I needed to login at Atlassian, and that did not work. A message popup with the message username or password is wrong.

But with the same username and password I could login at your site!. Strange, so what I assumed was that my license was expired:

Last week I installed again and now it was fine. Still don't understand why first time i did not work, but it's fine now.
Are there Source Tree installation alternatives (Win10) due to a corrupted installer?
Asked by Ruben Martinez:

Last night I downloaded and was close to configuring my Source Tree, however I checked off the wrong boxes due to a slip on the next button. I could not go back to remedy it, so I uninstalled Source Tree but on a second install it apparently had cached the previous undesired settings. In the attempt to solve this problem I went to the AppData folder and deleted as much files related to Atlassian since they were all created within that same hour. The issue was still persistent, so I deleted them from the recycle bin as well, thinking I'd be able to get them back with another dbl click on the installer. Little did I know that was a huge mistake because now I was coming across a severe issue - "failed to extract the installer" - is the immediate dialog box I get upon trying to open the wizard now.

![corrupted installer.PNG](/t5/image/serverpage/image-id/23986i60D0990A93F70D5F/image-size/large?v=v2&px=999 "corrupted installer.PNG")

It is so weird the way Atlassian gets setup on the machine it creates files that not even an administrator has access to like the 'hg' in the hg_local folder and well now I just learned about even deeper realm where no man should place foot in; I really wonder whats the deal with these one-time-files.

I did try to use a few data recovery programs, the most effective one was EaseUS but at the expense of 70$ which I can't do. Other alternatives aren't being able to recover any source tree related files so I'm done with these programs for now.

Really hoping the community can help out a fellow dev, there's always the good ol terminal but I just really enjoy Source Tree so if anybody can lend a hand, it will be very much appreciated!


Answers:
author: Ana Retamal
body: Hi Ruben, welcome to the Community! I'm glad to hear you enjoy using Sourcetree :)

My recommendation for you in this case would be to check**Control Panel \> Programs \> Programs and Features**and make sure that the uninstall has cleared all the registry settings and any other SourceTree versions have been removed. Then, reboot your system to make sure the uninstall is complete.

After that, perform a clean install following the steps:

1. [Wipe Sourcetree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html).
2. Backup then delete the directory below before proceeding with next step:
   * Navigate to C:\\Users\\\<UserName\>\\AppData\\Local and delete Sourcetree \& Sourcetree-Settings folder
   * Navigate to C:\\Users\\\<UserName\>\\AppData\\Local\\Atlassian and delete all Sourcetree Files/ folder
3. [Download SourceTree](https://www.sourcetreeapp.com/) and install it.

Let us know how that goes!

Cheers,

Ana


Tags: install
How to test regex for an automatic rule
Asked by Jeff Haws:

I am trying to create an automation rule that will process a list of documents. I am selecting them using regex. It is currently not working.   

I am looking for a way to test my regex to make sure I am selecting the right documents. Like can I use regex when searching confluence for a document? Is there someway I can validate my statement?


Answers:
author: Jehan Bhathena
body: Hi [@Jeff Haws](/t5/user/viewprofilepage/user-id/1319491) ,

Haven't used much of Confluence Automation, but I use this site for testing my Jira Automation regex <https://regex101.com/>

While this is not 100% accurate, this works for most of the strings I've tried. For stuff like OR, AND, you have a different syntax than the one you might get it via regex101. You will find multiple community posts that might help with those situations eg. <https://community.atlassian.com/t5/Jira-Software-questions/automation-Advanced-compare-quot-or-quot-condition/qaq-p/1815711#M502842>

After you've made you're regex, in Jira automation we can create a Variable and print that value using "Log action", if these actions are available in Confluence automation too then this would be of help when testing the output.

Hope this helps.


Tags: cloud

confluence-cloud
How to email content of confluence page on reoccurring schedule?
Asked by Jerry Yen:

Hello,

I need to email the content (not the link) of a Confluence page on monthly basis.

Can anyone recommend a way to do this from Confluence, or a 3rd party utility that will copy a Confluence/web page to outlook email and send it on monthly reoccurring schedule?

p.s. we are running server version and not cloud version


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Jerry Yen](/t5/user/viewprofilepage/user-id/5343400) ,

Any Confluence apps that could do this will require you to be on Data Center at this point, so your first step should be migrating your licenses.

Have you had a search around the Atlassian Marketplace to identify a potential app?


Tags: confluence-server

server
move all information from sharepoint to confulenace
Asked by vikrant kadam:

Hi Team,

I need help on migrating page the sharepoint data to confulence as it is.

Thanks

Vikrant Kadam


Answers:
author: Laurie Sciutti
body: Hello [@vikrant kadam](/t5/user/viewprofilepage/user-id/5409926) and welcome to the Community! There have been previous questions related to this. Refer [here](https://community.atlassian.com/t5/Confluence-questions/Is-there-an-easy-way-to-migrate-content-from-sharepoint-into/qaq-p/2117872) and [here](https://community.atlassian.com/t5/Confluence-questions/Sharepoint-migration-to-confluence/qaq-p/597341) for guidance.


Tags: unknown-hosting-type
Pictures in Template Creations
Asked by Traci Hawes:

I am able to add a picture to the template of a confluence page but when I run an automation off of that template to create new pages, the new page does not bring over the image. It just says "preview unavailable" and then we manually have to insert the image again.


Answers:
author: James Twidale
body: I too am having this issue. If I use an automation to create the page with the template, the images are 'preview unavailable', however if I use the template myself and not with automation, the images appear fine.

I have even used a 'Send Web Request' to create the page after taking the payload from a GET request to acquire the exact payload of the page. This also results in 'preview unavailable'.

This is a mixture of GIF's and PNG.

Why would Confluence not allow automation to publish the images correctly?

**Via automation:**

![Template Images Issue - Via Automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/310736i89A7DB013A0470DC/image-size/large?v=v2&px=999 "Template Images Issue - Via Automation.png")

**Via Manual:**

![Template Images Issue - Via Manual.png](https://community.atlassian.com/t5/image/serverpage/image-id/310737i8EB7E16C27264E7E/image-size/large?v=v2&px=999 "Template Images Issue - Via Manual.png")


Tags: cloud

confluence-cloud

unknown-hosting-type
Sharing a child page together with a parent one
Asked by Ilya Khazanov:

Hello the audience!  
My question concerns sharing Confluence pages.  

If I share with some internal Confluence user a page which has child pages, are these child pages shared with this user automatically? Or do I need sharing each of them?  
Thanks in advance!


Answers:
author: Kai Fung Chong
body: Hi [@Ilya Khazanov](/t5/user/viewprofilepage/user-id/5409837) , the child pages will not be shared automatically. You have to share each of them if restrictions are being applied to the pages.


Tags: cloud

confluence-cloud
Text below an Expand macro moving up and to the right of the screenshot when expanded
Asked by Marnie Hennessy:

Hi there,

On one of the pages I'm editing, when I expand the macros to show the screenshot, the text below it, which starts out with a subheading (heading 2) tied to an anchor macros moves up and immediately to the right of the screenshot.

As you know, usually when you expand a macros, the text below it just moves down. I would love to replicate this on other pages, but I don't see anything different in how the page was created.

It's not in a section. All of the content is located in the body of the page. Any ideas?


Answers:
author: Barbara Szczesniak
body: Hi [@Marnie Hennessy](/t5/user/viewprofilepage/user-id/5409854) . Not sure if this could have anything to do with what you are seeing, but do you have one of the text wrapping options selected on the image?


author: Laurie Sciutti
body: Hi [@Marnie Hennessy](/t5/user/viewprofilepage/user-id/5409854) and welcome to the Community! You might try adding a section and moving the Anchor/Heading content to the new section, below the section that contains your expand macro. HTH


author: Dan Breyen
body: Hi [@Marnie Hennessy](/t5/user/viewprofilepage/user-id/5409854) welcome to the community. Are you using Confluence Cloud or Confluence Server. I took a look at Atlassian's Jira site and didn't see any issues. If you copy/paste the text to a new page, does it happen there? Does the same thing happen for other users, or other browsers?

I know sometimes pages can look/work differently if their zoom level isn't 100%, could this be the case?

Hope that helps.


Tags: unknown-hosting-type
How to contact Atlassian communauty leader !
Asked by karim -Atlassway-:

Hi team ,

Im working for a partner and i see that my article write permission is revoked !

How can i get in touch with support to resolve the problem ?

Best Regards

Karim


Answers:
author: Nic Brough -Adaptavist-
body: Hi Karim,

You should have a Community manager you can contact, but as you've asked, I suspect you're unsure who they are.

I've asked the team to find out who it is and get in touch, after they've worked out where your rights went.

comments: author: karim -Atlassway-
body: Thank you [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Appreciated!


author: Andy Heinzer
body: Hi [@karim -Atlassway-](/t5/user/viewprofilepage/user-id/3508524)

From what I can see about your Community account, it looks like you have the role needed to create an article already. However if this still is not working, you are welcome to reach out to communitymanagers@atlassian.com and one of the managers should be able to assist you.

Regards,

Andy

comments: author: karim -Atlassway-
body: Many thanks [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)


Tags: atl-rvw

cloud

confluence-cloud
switching from monthly to annual payment
Asked by Annunziata Magis:

How do I switch from a monthly to an annual payment?


Answers:
author: Nikola Perisic
body: Welcome to Atlassian community [@Annunziata Magis](/t5/user/viewprofilepage/user-id/5378957) !

For this you would need to contact the billing department by raising an Atlassian support ticket:<https://support.atlassian.com/contact/#/>

BR,

Nikola


Tags: cloud

confluence-cloud
is there any confluence dashboard module available to display dashboards in jira on confluence page
Asked by Kumar:

is there any confluence dashboard module available to configure and display the dashboard that are available in Jira on confluence page


Answers:
author: Lars Maehlmann
body: Hello and welcome [@Arun](/t5/user/viewprofilepage/user-id/5407503) ,  
I am unaware of any Dashboard in Confluence, but maybe you can use the different Gadgets from Jira on a Confluence page and create something similar to the dashboard in Jira.   
Through the layout macro in Confluence, you have a similar option to structure a confluence page, and with the gadgets from Jira (Macros) in Confluence, you can try to build a Dashboard.   
Please keep in mind that third-party applications may not always provide macros for Confluence.

Cheers, Lars  

![Capture-2024-01-19-163110.png](https://community.atlassian.com/t5/image/serverpage/image-id/301489i7D09D6C7A46FF3C2/image-size/large?v=v2&px=999 "Capture-2024-01-19-163110.png")


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Confluence does not have the concept of Dashboards. Because you can turn any page into a Dashboard.

If it did have a dashboard concept, it would look pretty much like the pages, but you would not be able to insert content between gadgets. So there's no point in having it.


author: Nikola Perisic
body: Hello [@Arun](/t5/user/viewprofilepage/user-id/5407503) ,

As far as I know there are no apps that can do this in Confluence.


Tags: cloud

confluence-cloud
Has anyone used Confluence to manage Citizen Development?
Asked by Alan Halley:

Are there any Citizen Development templates available?

Thanks.

Alan


Answers:
author: Alan Halley
body: I used Excel-like Tables for Confluence by Ricksoft to embed an Excel spreadsheet in a Confluence page to create a Citizen Development project request system.


author: Nikola Perisic
body: Hello [@Alan Halley](/t5/user/viewprofilepage/user-id/1090750) ,

There is no such template in Confluence. You can create your own custom templates and customise them based on your needs.

BR,

Nikola


Tags: cloud

confluence-cloud
Pre-Migration Checks: We couldn't complete the cloud license check for apps
Asked by Atlassian Admin:

Hi all,  
I already successfully completed a test migration earlier this week. I wanted to do the production migration today but it is blocked by an error:

![image.png](/t5/image/serverpage/image-id/301469i0835270FDEC13268/image-size/large?v=v2&px=999 "image.png")

There is nothing in the logs and I already disabled all firewall rules that might interfere. All apps are installed in the cloud (as you see and CCMA figured out) and they have a stage 2 migration path. This is really frustrating especially because Confluence isn't telling me what is the problem... Has anyone had this problem before? How did you solve it?

Thanks and greets


Answers:
author: Asha Goyal
body: Hello [@Atlassian Admin](/t5/user/viewprofilepage/user-id/5403216)

Are you chosing "migrating all data at once"? If yes, please chose "what to migrate" option.

Try to wipe of all the data in cloud and retry, I was also facing the same and it worked for me.

Kindly vote and Accept if it helps.

Thanks

Asha

comments: author: Atlassian Admin
body: Hi Asha,  
Unfortunately I can't verify your solution. I then opted to migrate the Plugins manually (it wasn't that much). It made no sense to me to spend much time on looking for a fix or even postponing the migration when doing it manually only takes about an hour.

Greets and thanks for sharing your solution!


author: Asha Goyal
body: Thanks [@Atlassian Admin](/t5/user/viewprofilepage/user-id/5403216)

I also faced the same issue few days ago, and go this solution reommended from Atlassian.

Regards

Asha


Tags: confluence-server

migration-customer-care

server
IBM and Atlassian / Confluence
Asked by CDS Administrator:

*** ** * ** ***

In an effort to streamline third party software and reduce costs, IBM has not been renewing Atlassian products including Confluence. This unfortunately will have a big impact on our team as there is no internal alternative (collaborative coordination) S/W here. Is there anything Atlassian can do to improve or help with the existing IBM relationship? Maybe this is inevitable, but my team has a huge amount of important content in Confluence and considers it mission critical S/W. Is there anything Atlassian can do to assist? Thanks much for any help or guidance.

*** ** * ** ***


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Atlassian are fully aware of this and have people working on it, or did. They may have given up bby now if IBM are not willing to talk.


Tags: confluence-server

server
Security -> Analytics Permissions Admin Option Not Available?
Asked by SB:

Hello

I'm looking to restrict Analytics on my Confluence Cloud instance to only admins. [This article](https://support.atlassian.com/confluence-cloud/docs/set-viewing-permissions-for-analytics/) states that I can do this via the **Security -\> Analytics**option in the Confluence Administration Sidebar.

However I don't see this option included:

![Security.PNG](/t5/image/serverpage/image-id/301460i0E1EA6319234A8CE/image-size/large?v=v2&px=999 "Security.PNG")

Has this been moved/removed? If so, how do I go about restricting Global Analytics? I'm aware of how to restrict them on a Space level.

Thank you


Answers:
author: Brant Schroeder
body: [@SB](/t5/user/viewprofilepage/user-id/2286479) Analytics permissions are controlled by group at the site or global level. You will need to be a confluence administrator and go to the admin area by clicking the cog in the upper right hand corner. Then you will see the following menu on the left. The analytics permission on the left menu will allow you to change the groups that can access analytics.

![Screenshot 2024-05-05 212512.png](https://community.atlassian.com/t5/image/serverpage/image-id/322030iC238566F61506C12/image-size/large?v=v2&px=999 "Screenshot 2024-05-05 212512.png")


Tags: analytics

cloud

confluence-cloud
How can I preview attachment such as .msg (e-mail) ? special file type in Confluence Data Center
Asked by Shree Jantre:

Hi Folks,

I have many attachement in my Confluence page with different file types such as .docx, .pptx, .msg. I have some document here and there in the page but I am not able to preview .msg file type in confluence. for information version is Confluence Data Center 7.19.17.

getting below error :

![Screenshot 2024-01-19 155224.png](https://community.atlassian.com/t5/image/serverpage/image-id/301436i0E8EDA21E3AD27F4/image-size/large?v=v2&px=999 "Screenshot 2024-01-19 155224.png")

Does anybody knows how we could preview that type of file (.msg e-mail) ?

Thanks.


Answers:
author: Charlie Marriott
body: Hi [@Shree Jantre](/t5/user/viewprofilepage/user-id/5409589),

Thank you for your question.

.msg file types are not currently supported for file previews in Confluence Data Center.

Please see the public Jira ticket for this suggestion, [CONFSERVER-36508](https://jira.atlassian.com/browse/CONFSERVER-36508). We regularly review the highest-ranking tickets as roadmap candidates so it would be great if you could add your vote to the ticket. I also came across another related suggestion to extend support for searching .msg files: [CONFSERVER-33753.](https://jira.atlassian.com/browse/CONFSERVER-33753)

I hope that helps,

Charlie


author: Jack Brickey
body: Hi [@Shree Jantre](/t5/user/viewprofilepage/user-id/5409589) , I don't believe this is possible. I looked for a solution a couple of years back without success.


Tags: confluence-server

server
Invites for guest access no longer work with strange error message
Asked by Mark Tetrode:

Hi all

We are trying to turn on the guest access and after some trials and reconfiguration we get the following error message when trying to invite a guest

No groups for Product: Product{productId=conf, workspaceId=f8a3ab21-5ee5-4b41-885a-af50dec8929d, cloudId=f8a3ab21-5ee5-4b41-885a-af50dec8929d} and Role: CONFLUENCE_EXTERNAL_COLLABORATOR

I think we might have removed groups or configured things wrongly, only I cannot find what.

Can you please point me in the right direction how to solve this?


Answers:
author: Nikola Perisic
body: Hello [@Mark Tetrode](/t5/user/viewprofilepage/user-id/1137571) ,

Have you checked all of the "confluence-" groups such as confluence-guests-\<your site name\>, confluence-users-\<your site name\>?

You can check this in the user management -\> groups , for all of the groups that were missing.

comments: author: Mark Tetrode
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)

Thanks for your answer.

I created confluence-guests-\<sitename\> (and confluence-guests to be sure) and added Guest access to these groups, but unfortunately I still have the same issue.

Can you or someone else think of how to solve this?


author: Nikola Perisic
body: Hi [@Mark Tetrode](/t5/user/viewprofilepage/user-id/1137571)

This group shouldn't be deleted since it was a default group created by Confluence. Also, go to Settings -\> Global Permissions -\> Guests and add a user there.


author: Jelte Jansen
body: that just takes you to the general users view where you can add non-guests etc. Any way to recreate the group? I don't think I've deleted any groups, ever, but it does appear to be missing for me.


Tags: cloud

confluence-cloud

guest