Regarding pipeline
Asked by Varick Johnson:

I can't able to enable the pipeline in bitbucket it sticks at two step verification must be setup but I have already setup that in both bitbucket and atlassian but I can't able to enable pipeline same error poping needed immediate resolution I'm totally frustrated


Answers:
author: Theodora Boudale
body: Hi [@Varick Johnson](/t5/user/viewprofilepage/user-id/5022675),

Does this concern the Bitbucket Cloud account with the same email as the community account you used to make this post?

If so, I can see in our system that 2FA is enabled for your Atlassian account <https://id.atlassian.com/manage-profile/security>

2FA is ++NOT enabled++ for that Bitbucket Cloud account, I can see that in our system.

I would suggest disabling the Atlassian account 2FA to avoid any confusion.

You will then need to enable Bitbucket 2FA from the following page (while you are logged in to the account), in order to be able to enable Pipelines:

<https://bitbucket.org/account/settings/two-step-verification/manage>

Please feel free to let me know how it goes and if you have any questions.

In case the issue concerns a Bitbucket account with an email different than your community account, please log in to community with the email of the Bitbucket account with this issue and leave a comment here, so I can check that account's status.

Kind regards,  
Theodora

comments: author: Varick Johnson
body: Hi [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086) , still I can't enable pipeline but did two step verification in bitbucket and disabled two step verification in atlassian account still same error forbidden two step verification need to be done don't have a clue what to do due to this production is pending , can you please do that on you end if possible ?


author: Theodora Boudale
body: Hi [@Varick Johnson](/t5/user/viewprofilepage/user-id/5022675),

I'm afraid that this cannot be enabled from our side.

I can see in our system that Bitbucket 2FA is now enabled for your Bitbucket Cloud account. I would suggest trying the following:

* Do a hard refresh on your browser on the Pipelines settings page
* If this doesn't work, try logging out from <https://bitbucket.org/> and log back in again, and then try to enable Pipelines

In case you are still experiencing issues, please check if you are using the latest version of one of the supported browsers:

* <https://support.atlassian.com/bitbucket-cloud/docs/which-browsers-does-bitbucket-support/>

If not, I would suggest trying to use the latest version of one of the browsers we support (listed in the link I shared).

Please feel free to let me know how it goes and if you are still experiencing issues.

Kind regards,  
Theodora


author: Nic Brough -Adaptavist-
body: But what are you trying to do and what are the responses from the software?


author: Varick Johnson
body: Which is already done in bitbucket and atlassian account what else I need to do to enable the pipeline still showing forbidden need to complete two step verification


author: Varick Johnson
body: I already mentioned that unable to enable pipeline due to stuck by two step verification


author: Nic Brough -Adaptavist-
body: You have not told us what is wrong or what you are doing, so we can't tell you what you need to fix or do differently.


author: Varick Johnson
body: And also I saw the experts answer but its not working for me just fix this ASAP please


Tags: bitbucket-cloud

cloud