youngmon/atlassian-qna huggingface dataset:
Resource planning
Asked by KeizerSauze:

Hi,

I'm working for a consulting firm, we have multiple projects and a team shared between projects.

We plan to use Trello but I need a resource planning, with Trello or with tool connected to Trello.

Is it possible ?

Thanks!


Answers:
author: RenoT
body: Yes, you could use Placker as power up tool to manage your gantt, see link below,

<https://help.placker.com/en/articles/2869240-how-to-use-resource-plan-in-trello-using-placker>

comments: author: KeizerSauze
body: We're not looking for a Gantt but a resources planning, like Float.
Business Class 3 users
Asked by Matty Hatton:

At the moment we have a board with 3 admins, but 20 board members. We want to add an extra power-up but we don't want to pay business class for 23 people. Is it possible to pay just for 3 admins and then make everyone else an observer?

Thanks


Answers:
author: Esme Crutchley
body: Hi [@Matty Hatton](/t5/user/viewprofilepage/user-id/3742695)

Welcome to the Community!

If these members are only on 1 board then they are single-board guests and won't be charged. If they're added to more than 1 board, they become multi-board members and are charged.

If you add 23 people to a TEAM, then you'd pay for 23, however, if they're only on 1 board (and not in the TEAM), they're single-board guests.

I have BC, I use it on my own however my Husband is on 1 board as a 'normal' user and I'm only charged for me.

I don't know if this makes sense! Please let me know!

This page might be helpful as well, <https://help.trello.com/article/855-how-billing-works-with-trello-business-class>

Esme :)

comments: author: Matty Hatton
body: HI Esme,

Thanks for your response. Yes it makes sense, it's just a massive jump from it being free to then over $400 a month just to add one power-up as the other members view multiple boards/

Thanks for your help.


author: Esme Crutchley
body: Hi Matty,

Yeah we had the same issue, I pay for BC for me, but adding my husband to the team would have doubled the annual payment (not as much as $400 a month though!), so I added him to just one board as 'normal' and I still only pay for me and he's a single board guest.

Just remember, the second you add someone to more than 1 board, they become billable!

No worries :)


author: RenoT
body: I am thinking about to register the rest of team as Gold Member instead of business, which is $3.5 per user per month vs $9.9 per user per month. But need understand more what additional benefit gain from Gold Member before switch to it...


author: Esme Crutchley
body: Okey dokey!

Gold membership allows you to have 3 PowerUps per board and larger attachments.

It might be good to look on the Trello Gold page [here](https://trello.com/en/gold) to see all the differences between free \& Gold.

As far as I know, individuals need to upgrade to Gold, it's not something that can be done by one person, as it's for individuals, not specifically for teams.

:)


author: RenoT
body: That is the reason I like Trello and I hate it as well... :) In fact, it is for everything, there is no free lunch, when you enjoy the efficiency of your work, you need pay for it as well, the only judgement is, by using those tools what you gain, compare to what you pay for, if it is a plus, it worthy, otherwise, try something else...


Tags: jira-work-management
Backtick markdown buggy
Asked by hirvitek:

Cannot use backticks to wrap code in any cards =\> \`hello\`

The UI freezes after I type \` and creates graphic artifacts. At the moment I am not able to use them.

System: Ubuntu 18.04.3 LTS

Browser: Chrome 79.0.3945.130 (64-bit)

Any help? Thanks


Answers:
author: Andrzej Bogdanowicz
body: I have the same issue :(

This is happening only with Trello and Chrome. Works fine in FF.

Ubuntu 20.04.1 LTS

Chrome 85.0.4183.102


author: hirvitek
body: Now it is happening random


author: hirvitek
body: up


author: hirvitek
body: Up, anyone?


author: hirvitek
body: Up


author: Garrett
body: Sorry to hear about that strange behavior. So we can take a closer look and try to recreate that, can you share a screenshot of those artifacts you're seeing please?

Also, does the same issue occur if you try this in an alternate browser or OS?

Let me know!

comments: author: hirvitek
body: ![screenshot-trello.com-2020.02.12-13_00_49.png](https://community.atlassian.com/t5/image/serverpage/image-id/82773iB2801A876D397E99/image-size/large?v=v2&px=999 "screenshot-trello.com-2020.02.12-13_00_49.png")![screenshot-trello.com-2020.02.12-13_01_02.png](https://community.atlassian.com/t5/image/serverpage/image-id/82772i5A7AD1EC63FB37A6/image-size/large?v=v2&px=999 "screenshot-trello.com-2020.02.12-13_01_02.png")

These are the screenshots.

This is not happening in Firefox 72.0.2


author: hirvitek
body: Hello, any update on this?

Thanks


Tags: markdown
Managing Graphic Design Projects for Clients
Asked by Jamie Hayes:

Can anyone see a way that I could manage graphic design requests for about 20 clients, where they can submit a request and see their tickets. Could this be done on Trello?


Answers:
author: Ludo
body: Hi

There are 3 options :

* One board and all clients are declared as observer : all tickets are in one place. But each client can read-only all tickets even if he is not concerned. ticket openning is made by email (card adding can be automatised).
* 20 boards : one client = one board. The client can see and update the tickets in the board. You can create an additionnal board to agregate the informations in one board for you.
* One board but the clients don't have access to the board. You generate a report and send it by email.

Note : advanced permissions features are available only for a paid account.

comments: author: Jamie Hayes
body: Many thanks Ludo


author: Jamie Hayes
body: Thanks Ludo,

This sounds like a work around. I have opted to try Freshdesk as I got to talk to someone there.

But if that does not workout I'll go try Trello or Asana.


author: Elevation studio
body: If you want to more information about that. Please visit: <https://www.elevationstudio.in>


Tags: butler

permission
Invite the person onto the board which is not belong to this team, what happens?
Asked by RenoT:

Hey there, what if I invite someone onto one Trello board, and this person is not belong to this team, will he be accessible to other boards in this team as well, or just the board I invited her/him onto?


Answers:
author: Ludo
body: Hi,

When you invite someone in a board , you must precise if you are adding

- as admin

- as normal (member)

- as observer

Regarding to this, his permissions are variable.

See this

<https://help.trello.com/article/732-adding-observers-to-boards>

comments: author: RenoT
body: Hey Ludo,

It depend on whether you are business class or not, if not, you are not able to do that, sounds like she/he will become member of the team if you invite her/him onto one of board in that team...


author: Ludo
body: Indeed, advanced permissions are available only with business class account.


Tags: butler

permission
Noob question but will really appreciate support
Asked by Agap? Filmworks:

Why am i being charged for four licenses if I am wanting to upgrade my team to business team? Is there an option that allows them to pay for it?


Answers:
author: Esme Crutchley
body: Hi [@Agap? Filmworks](/t5/user/viewprofilepage/user-id/3741471)

Welcome to the Community!

If you add members to a TEAM, then you're charged for it, in your case, you would need to get the funds back from them if you wanted them to pay for it. However, depending on how many boards you have you might be able to add individuals to a single board within a team and you wouldn't be charged.

However, when they are added to more than 1 board, or to a team, you would be charged for each person, same as you would be if you added them to a team.

It might be helpful to check out the help section on [How billing works with trello business class](https://help.trello.com/article/855-how-billing-works-with-trello-business-class)

Please let us know if we can be any more help :)
Process all cards on board.
Asked by Simon Pidduck:

Hi,

I would be really grateful on some insight if the following is possible.

I want to allocate resources to all of my cards in a specific list when a specific card is moved to a list.

I can do this for a ++**single**++ card when it is moved to a list using the following:

when a card is moved out of the list "Tasks", lookup a card titled "{{%Resource2}}", and add member @{foundcarddescription} to the card.

Obviously I have a trigger there which then runs the action for a single card.

BUT

What I really want is the following which is the best way I can explain this...I realize this is a made-up command!

When a card titled "STARTUP" is moved into list COMPLETED

For each card in list TASKS lookup a card titled "{{%Resource2}}", and add member @{foundcarddescription} to the card.

Thanks for any assistance here!


Answers:
author: Ludo
body: \*


author: Ludo
body: Hi,

Maybe, you can use this method :

++Trigger : Add a card titled startup in list "Tasks"++

Associate to this trigger actions like

* collect all cards in list "Tasks" into linked items in checklist "Tasks"
* ***It allows to link the triggercard with all cards in the specified list***
* lookup a card title "{{%Resource2}}" in ...
* for each card linked from an item in checklist "Tasks", add member @{foundcarddescription}
* ***It allows to propagate member to all card in the specified list.***
* find the card titled "startup", and move the card to the list "completed"

comments: author: Simon Pidduck
body: Many thanks for your help on this!


author: Ludo
body: Can you please accept the answer so that it can be referred by other users in future.


Tags: butler

card

search

trigger
How do i change the order of the custom fields?
Asked by Cwarim Palm:

Hi there,

I have set up a list of custom fields in Trello, which is made up of dropdowns, check-boxes, text etc.

However I would like to be able to re-order these custom fields after I have set them up.

Is there a way i can change the order of the custom fields easily, without deleting them all and re-doing in the order i want at that time?

Thanks


Answers:
author: Esme Crutchley
body: Hi [@Cwarim Palm](/t5/user/viewprofilepage/user-id/3741124)

Welcome to the Community!

If you open up the Custom Field PowerUp on the back of any card and hover your mouse over the icon to the left of the Custom Field title, a little cross hair should appear, then you can drag and drop them in whatever order you would like them to be in!

![Screenshot 2020-02-05 at 13.24.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/81793i250759EE8E8C5F4D/image-size/large?v=v2&px=999 "Screenshot 2020-02-05 at 13.24.18.png")

Hope this helps

Esme :)

comments: author: Cwarim Palm
body: Thanks Esme - thats worked a treat! :)


author: Esme Crutchley
body: Awesome! I'm so pleased that worked for you!

Could you accept the answer so that others in the Community can find this answer if they have the same problem?

![](https://media.giphy.com/media/11sBLVxNs7v6WA/giphy.gif)


author: Cwarim Palm
body: All done


author: Esme Crutchley
body: ![](https://media.giphy.com/media/GZiMCzG87E2QM/giphy.gif)
I want to change my profile picture in trello.
Asked by rohanschudde:

hello,

I want to change my profile picture in trello into my Initialen but i'm unable to do that since it doen's show a profile picture at all.

sincerely,

rohan


Answers:
author: Ludo
body: Hi,

You can change this option in your profile.

For this Go to <http://trello.com/me>

comments: author: Eze
body: Thanks, but there is nowhere to change the picture![Trello me.png](https://community.atlassian.com/t5/image/serverpage/image-id/139343i72A7A572EB74DD2C/image-size/large?v=v2&px=999 "Trello me.png")


author: Wojtek Plucinski
body: Same here. No way to change the profile pic.  
Atlassian has the correct one, Trello doesn't.  
There is no info available regarding this subject.

Nobody answers this question.


author: Sascha
body: Same here. Atlassian has the correct one, but no chance to update the one in Trello. Maybe because it's an account that moved from Trello to Atlassian in the past?


author: Difender Amini
body: Actually I just find the way to solve this.

You should change your atlassian profile picture to force trello refreshing it.

comments: author: Michael Sudderth
body: This solution worked for me. Thanks!

I already had an avatar on Atlassian, but since Trello was added later, it did not pick up the picture. Changing the Atlassian profile picture, somehow forced a sync.


author: Difender Amini
body: I think there is a problem with trello sync.

It won't update the profile picture from atlassian.

comments: author: Mateus Pinheiro Balena
body: I was going nuts with this sync problem, the solution is quite simple, just change the visibility of your profile pic, then change again, it will sync after this.![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/211922iBA3752D85E4B3637/image-size/large?v=v2&px=999 "image.png")


Tags: profile
Confluence daily xml backups getting deleted
Asked by vivekrao_k:

Hi Everyone,

we are using confluence 7.4.7 which is server based. we have scheduled daily XML backups which are happening properly in temp folder of confluence . but they are getting deleted automatically with in a day.  

Kindly help us to know how can we customize or change the time period for the same.

Thank you in advance.


Answers:
author: Charlie Misonne
body: The temp directory is not the best place to keep backups because there is a cleanup job indeed.  
Did you specify that location yourself? Because when I look at a default configuration the backups are stored in the backups folder of the Confluence home directory.

* On the **scheduled jobs** page in the Confluence administration you will see a job called **Clean Temporary Directory**. Please check the settings of this job and adapt if necessary.
* You can also specify another location for the backups via **Backup Administration** . If custom backup paths are not enabled you can follow this documentation: [Enabling Backup Path Configuration](https://confluence.atlassian.com/conf712/configuring-backups-1056672484.html#ConfiguringBackups-EnablingBackupPathConfiguration)

Please be aware that those XML backups are not recommended as actual backups. When your instance grows those backups will take a lot of time and they are not always consistent.  
It is better to use database backups and to backup you file system.


author: Kishan Sharma
body: Hi [@vivekrao_k](/t5/user/viewprofilepage/user-id/3740256) There was a [suggestion](https://jira.atlassian.com/browse/CONFSERVER-37803) about setting up retention policies in the Backup Administration configurations on confluence server, but it was not implemented due to limited demand. I couldn't find any such settings either, so as a workaround you can write a shell script and setup a cronjob so that it will copy the backup to some other location where you can retain it as per your needs.


Tags: confluence-server

server
Access to images of a specific page via API
Asked by Tobias:

Hello together,

as one of my colleagues wants to show the contents of some Confluence pages in Power BI, he asked me how he can get access to those.

Currently I am sure that it is not possible to get the files via the API? Is there a way to provide him access to the files without providing him access to the database or the filesystem?

Thanks for your help.

Best regards,

Tobias


Answers:
author: Kishan Sharma
body: Hi [@Tobias](/t5/user/viewprofilepage/user-id/4045027) You are right, you can't get files via the API. Are you not able to grant him access to confluence so that he can view the attachments ? Or else you can enable Anonymous access to the space, so that he can view the pages and perform rest api operations like get content etc.

comments: author: Tobias
body: Hi [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) I can grant him the rights to access Confluence. For him it would be interesting to get an URL or something to the explicit content, that he can continue to use it in Power BI.


Tags: attachment

confluence-server

image

rest-api

server
We can't log you in right now - Cognito SSO
Asked by Daniel:

I configured Cognito as my authenticaiton method.

I get the following error when logging in through Cognito:

```
com.atlassian.plugins.authentication.impl.web.usercontext.AuthenticationFailedException: Error when fetching authorization response. Error: {"error_description":"Invalid phone number format. ","error":"invalid_request"}
```

My setup used to work but I'm not sure what changed.

Username mapping: ${cognito:username}

fill the data automatically from my chosen identity provider - checked

JIT provisioning checked

${given_name} ${family_name}

${email}

cognito:groups

no scopes

Not sure what else I should check, that error is very specific but I couldn't find an answer.


Answers:
author: Fabian Lim
body: Hi [@Daniel](/t5/user/viewprofilepage/user-id/4595230)

Are you using this plugin: [https://marketplace.atlassian.com/apps/1224459/aws-alb-and-amazon-cognito-authentication-for-confluence?tab=overview\&hosting=server](https://marketplace.atlassian.com/apps/1224459/aws-alb-and-amazon-cognito-authentication-for-confluence?tab=overview&hosting=server)

I would contact them directly for a faster response


Tags: confluence-server

server
Issues in atlassian-confluence.log that don't exist?
Asked by Steffen Breitbach:

Hi Community,

my Confluence regularly reports 1 known issue in atlassian-confluence.log (via email, trough the periodic scan). The mail even says something like "see details below".

However, there are no details. When I go to https://$myConfluenceServer/plugins/servlet/troubleshooting/view/ and run the log analyzer again, it also finds nothing.

Why is Confluence sending the mail then?

Cheers


Answers:
author: Nic Brough -Adaptavist-
body: It's hard to say without knowing what the error or warning is in the log - could you have a read of that and find the section the warning is talking about?

comments: author: Steffen Breitbach
body: If I only knew...

I have 258 warnings and 16 errors in my atlassian-confluence.log. Which one is the one the log scanner is complaining about (and why don't I see it anywhere)?


author: Nic Brough -Adaptavist-
body: It could be complaining about any of them, there's no way to know without seeing them!

Also, logs usually get rotated or rolled over, you may find the errors have flowed into an archive or been removed, especially if your current log has a lot going into it.


author: Steffen Breitbach
body: Well. I had the issue before. I simply deleted atlassian-confluence.log and the issue was gone. 258 warnings and 16 errors later, I again get the message that there is some kind of weird not-error in my logs.

I had thought that this might have been a known error in Confluence, but there also was nothing in the Confluence Server project in JIRA.

As I can't file support requests with the smallest license, I guess I pretty much have to live with the issue, haven't I?


Tags: confluence-server

server
How to manage page restrictions in a seperate page
Asked by Patryk B:

Hi,

I was given the task of creating a page that contains a list and this list is supposed to manage who can view the pages of which owners. Then the restrictions of a new page are to be automatically set according to the list. The List is supposed to be editable, not just read-only.

Example: The List contains a relationship from Tom to Sarah. This means that if Tom creates a new Page then Sarah is automatically allowed to view it but nobody else is.

How can this be done?

Thanks in advance!


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Patryk B](/t5/user/viewprofilepage/user-id/4595089) and welcome to the community!

I have no idea who's asking you that, but I haven't seen that specific feature anywhere... :/

Having said that, this can't be done with the functionalities that Confluence offers. Permissions and page restrictions are set from specific parts and only from space/confluence admins. The given example is an example of how not to grant access/permissions to confluence. It's better to use groups for spaces and pages, rather than simple individuals. The latter will increase overhead and confluence maintenance.

Read more about permissions and page restrictions:

* <https://support.atlassian.com/confluence-cloud/docs/what-are-space-permissions/>
* <https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/>

You could [search the marketplace](https://marketplace.atlassian.com/search?category=Security&hosting=cloud&product=confluence) for an app which could possibly do that work for you, although I think that you'll not find something similar. But in case you do, please do share it here, cause I would be very interested in learning more!


Tags: restriction
Cannot get Confluence to install. 7.13
Asked by Stephen Makk:

I am trying to install Confluence 8.13 on a Server 2016 system that has run Confluence OK for years. Lost all my setup when upgrading 8.12 to 8.13. Tried various ways of recovering old database and App, but am giving up. Cannot even do a basic trial database installation. I get a mostly blank screen as below when trying to start Confluence after first install. See Confluence logo at top left and Atlassian logo at bottom, but nothing to click or enter. URL is <http://localhost:8090/setup/setupembeddeddb-default.action>

![Capture.JPG](/t5/image/serverpage/image-id/164612i10BD0113C71BDC99/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Brant Schroeder
body: [@Stephen Makk](/t5/user/viewprofilepage/user-id/394342) Did you do a fresh install on an empty database or are you pointing it to your old DB?

comments: author: Stephen Makk
body: Old database exists, but I never got to the point where it asks whether to start a trial database or use a production database.


author: Brant Schroeder
body: [@Stephen Makk](/t5/user/viewprofilepage/user-id/394342) What platform are you doing the install on?


author: Stephen Makk
body: Windows Server 2016


author: Stephen Makk
body: It is version 7.13 of Confluence. Typo above.


author: Brant Schroeder
body: What browser are you using on the server?


author: Stephen Makk
body: Tried Internet Explorer and Chrome. Same result.

Eventually, I just reinstalled from scratch and it worked.


author: Robert Wen_ReleaseTEAM_
body: Any errors from log files? Here's documentation of where to find the logs: <https://confluence.atlassian.com/conf713/working-with-confluence-logs-1077914598.html>


author: Stephen Makk
body: I consider the issue closed. Got past it.


Tags: confluence-server

server