youngmon/atlassian-qna huggingface dataset:
Remove due date and start date Field from Jira Work?
Asked by Lukas Hametner:

Hello,

i would need to remove those fields complete and i only can just hide these two and remove all outher.  

Is there a way to remove them.  

IG Lukas


Answers:
author: Jack Brickey
body: Hi [@Lukas Hametner](/t5/user/viewprofilepage/user-id/5492743) , welcome to the Community.

there are two options to consider.

if your field configuration is shared such that you do not wish to impact the other projects then you can simply remove these fields from your screens.

1. project settings
2. screens
3. edit each screen config and remove the fields

if your field config is not shared you can hide the fields in the Field configuration scheme.

1. project settings
2. fields
3. Action \> edit
4. find your field and click "Hide"

comments: author: Lukas Hametner
body: Thank you for the fast anser  
but i am not sure if i can follow your explanation 100% (im new with all Atlassian Products).  

1: So if i go in Projekt settings ![snap1.png](https://community.atlassian.com/t5/image/serverpage/image-id/322619iA51D616E911C8AD2/image-size/large?v=v2&px=999 "snap1.png")

2: i only have these options

![snap2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/322621i2D13D6DDEC137B16/image-size/large?v=v2&px=999 "snap2.PNG")

3: And i want to remove these following two options and dont hide them  
![snap3.png](https://community.atlassian.com/t5/image/serverpage/image-id/322623iA641CF813AC88021/image-size/large?v=v2&px=999 "snap3.png")


author: Jack Brickey
body: Ah, OK. so this is a team managed project (TMP). In that project type indeed you cannot remove those system fields. I should have indicated this previously when I provided an answer for Company managed projects.


author: Lukas Hametner
body: Ohh ok yea still thanks a lot.


Tags: cloud

jira-work-management-cloud
Job requisition approval
Asked by Amanda Ferreira:

Hey team!  

As a recruiter, I'd love to automate our Recruitment process and the first step would be pretty much the job requisition form, which include approvals from the board.

Is there anyway to create it on jira, something like "approval workflow" and include a form with more details on the role, salary, costs, etc.?

I have done a few things already but any of those projects were good and I couldn't create the form to send to the board.

Any suggestion and help is highly appreciated!

Thanks!


Answers:
author: Fadoua
body: [@Amanda Ferreira](/t5/user/viewprofilepage/user-id/5491846)

Please ask your admins if you are using Jira Cloud? or Jira Datacenter?

As far as approvals, workflow customizations,..they can be done using both Automation for Jira and ScriptRunner if you have the plugin.

Salary, costs,... to me are viewed as confidential information. May be using issue security will be required.

Overall, your request is feasible but this is a big project that will require more details and discussions.

Please let us know the type of hosting you are using.

Best,

Fadoua
the "Time tracking" field is not displayed on the Board view
Asked by Andrii Pavliuk:

Hello everyone,  

In my project, there are two fields: "Time Tracking" and "Original estimate". There are a couple of issues regarding this:  

1) The "Time Tracking" field is not shown while customizing the Board view.   
It's present inside the issues: ![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/322297iC33FEC05BE800855/image-size/large?v=v2&px=999 "1.png")  
However, when I want to add this field to the custom view:   
![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/322298iC79A6C6BF0DC0729/image-size/large?v=v2&px=999 "2.png")  

2) Also, when I set a value for the "Original estimate value" it gets shown as the "Time Tracking" but not as "Original estimate" on the general view.  

Like here, Original estimate is 2h, time tracking is 1h  
![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/322299i9ED3614628A303C8/image-size/large?v=v2&px=999 "3.png")  
but on the board view 2h is set against "Time Tracking"  
![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/322300i0129B0963EE2D243/image-size/large?v=v2&px=999 "4.png")  

Would like to know whether it's a defect or I am doing some wrong in terms of configuration  

Thanks


Answers:
author: Michel Neeser
body: Hi [@Andrii Pavliuk](/t5/user/viewprofilepage/user-id/5491837) and welcome!

You can configure the time tracking method on your board in the board's configuration. [This article](https://support.atlassian.com/jira-software-cloud/docs/configure-estimation-and-tracking/) explains the configuration possibilities in detail. If you configure your time tracking as "Remaining estimate and time spent", the remaining time is displayed on your board instead of the original estimate.

Please keep in mind that the "Original estimate" never changes except if you modify this field directly. As the name suggests, this is the *original* estimation of the issue which shouldn't be modified automatically.

Hope this helps!

**Edit: I just realised that the question is for JWM instead of JSW. Maybe someone else can extend my answer to JWM, as I am not an expert on how time estimation works in this project type.**
Seeking Guidance: Admin Transitioning JIRA System Combining Services (????)
Asked by Asako Hosoe:

Hi everyone,

I'm currently the JIRA Work Management admin for a growing team of over 100 internal and external members. In light of the announcement regarding the JIRA system combining Jira Work Management and Jira Service Software into one service, I'd like to ask for some guidance.

As someone who's managed the simpler system for a few years, I'm eager to ensure a smooth transition that minimizes disruption for the team and business operations. However, I'm concerned that my current knowledge might not be enough to administer the combined system effectively.

To prepare myself and the team, I'd greatly appreciate any advice on the following:

* **Resources:** Where can I find reliable information about managing a combined JIRA service environment?
* **Learning:** Are there any recommended courses or certifications that could equip me with the necessary skills?
* **Transition Materials:** Does anyone have access to onboarding documents or helpful websites specifically for transitioning teams to a combined JIRA service?

I'm open to any insights or suggestions you might have. Feel free to share your experiences or point me towards relevant resources.

**???????????????? (I welcome comments in Japanese as well.)**

**Thank you!**


Answers:
author: Trudy Claspill
body: Hello [@Asako Hosoe](/t5/user/viewprofilepage/user-id/4296393)

The recent announcement is about combining Jira Work Management and Jira **Software** into a single product under the name "Jira". Jira Service Management will still be a separate product.

There is no yet a lot of detail yet on how this unification will change the user or administrator experiences yet.

JWM and JSW use the same administrative core. I would not anticipate that there will be much change there.

If you have truly licensed only the JWM product so far, then the unification will make available to you functionality that was available previously only in the Jira Software product. This would include at least addition project templates, and Scrum and Kanban boards, with additional reports that are designed for those types of projects and boards.

You can find free training materials that cover the current JSW functionality at <https://university.atlassian.com>. I don't think there is anything yet that is specific to how the new unified product will be different than the current JWM and JSW products.

comments: author: Asako Hosoe
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)   
Thank you for pointing out my mistake.  
Moving forward, I will pay close attention to those unification details and begin my training on JSW admins.


Tags: cloud

jira-work-management-cloud
Popup Screen on Transition to Done
Asked by Brian Taylor:

I want to know if there is a way to have a popup screen for Team-Managed projects in specific fields. Similar to that of Company-Managed projects.


Answers:
author: Vicknesh Shanmugam
body: Hi Brian.

The feature that you are looking for isn't available yet. You may check this feature request page: <https://jira.atlassian.com/browse/JSWCLOUD-22084>. It's seems like Atlassian devs has started work on implementing this feature request. You may add yourself as watcher to the feature request ticket to get notified when there's an update to the feature request ticket.

Regards,

Vicknesh (ServiceRocket)


Tags: cloud
Rename Custom field on child issue
Asked by Joanna Mae Natial:

Hello,

I have a confusion about the custom field name renaming it on the child issue.

Supposedly I have a custom field "AD Qoute Review Due Time" that will appear on the Epic and Child issue screen, but due to some confusion we like to rename the field on the child issue to "QQ Due Time" but the same field on Epic.

But seems like I cannot edit it on the screen scheme.


Answers:
author: Heenaben Sardarbhai Chaudhary
body: Hey,  
You cannot have different names for the same custom field on an Epic and its child issues within Jira directly. If you change the name of the field on the child issue, it will also change on the Epic since they are essentially linked to the same field definition in Jira.

Creating separate fields or using automation to copy values from one field to another based on certain conditions is indeed a viable approach to achieve different names or behaviors for fields in Epics versus child issues.


author: Alex Wills
body: Hey Joanna,  

Are you trying to rename that existing field?   

If so follow this process:   

* Jira Settings - Issues
* Fields
* Custom fields
* Find your field and edit the details

comments: author: Joanna Mae Natial
body: the field appears in both epic and child issues, but due to confusion, I want to rename the field on the child issue with the same field.


author: Alex Wills
body: If it's the same field you won't be able to rename it just for the child issue. You'd be better off creating a new field and making that new field exclusive to that child issue.


Tags: cloud
what specific information or query would you like to know about Jira Work Management?
Asked by fozia sadiq:

define me please in detail about work management


Answers:
author: Fadoua
body: [@fozia sadiq](/t5/user/viewprofilepage/user-id/5490942)

Is this what you are looking for?<https://www.atlassian.com/software/jira/work-management>

If not please let me know exactly the documentation you are looking for and I will be more than happy to help.

Best,

Fadoua


Tags: cloud
Drop Down option in the flow to select a specific person to assign an issue to
Asked by Cris Intagliata:

I have two flows that right now by default only permit one user to be auto assigned. The request is to add a drop-down option in the flow to allow the user to add a desired user to assign the issue to. So far my attempts have been unsucessful please assit if you have a wiki or can show me how you may have accomplished this in the past step-by-step.


Answers:
author: Jack Brickey
body: Hi [@Cris Intagliata](/t5/user/viewprofilepage/user-id/5490922) , are you asking about having a secondary assignee field? You certainly can add a custom user picker field and use it to illustrate a separate associated user. However, it won't have the same behavioral characteristics as the system assignee field. by the way I'm not exactly sure what you mean by "flow" here. Also, could you indicate what you have tried that failed?

comments: author: Cris Intagliata
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) please post a screen-shot I do not see any option to use a people picker to allow for a secondary assignee.


author: Jack Brickey
body: [@Cris Intagliata](/t5/user/viewprofilepage/user-id/5490922) ,

please see the chronological images illustrating where I added a user picker to my "BT" JWM project.

1) go into project settings and fields, Action \> edit fields, custom fields, create custom field (you could also go to custom fields more directly)

![IMG_4037.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/322076iD8241D9A2E313400/image-size/large?v=v2&px=999 "IMG_4037.jpeg")

2) associate the new field to the desired screens   
![IMG_4039.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/322077iF3783CD5D125DB59/image-size/large?v=v2&px=999 "IMG_4039.jpeg")

3) check for your new field within an issue.

![IMG_4040.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/322078iB2119AA818613DD1/image-size/large?v=v2&px=999 "IMG_4040.jpeg")


Tags: cloud

jira-work-management-cloud
Access to user without a license to create a ticket in JWM
Asked by Diego de Azevedo:

Hi All,

Can an internal user create a ticket in Jira Work Management without having a license? I am trying to limit the licenses.

Thank you!


Answers:
author: Trudy Claspill
body: Hello [@Diego de Azevedo](/t5/user/viewprofilepage/user-id/5490693)

Adding to [@Sushant Verma](/t5/user/viewprofilepage/user-id/2226989) 's response if you choose to enable anonymous access to the project by granting the Create Issue permissions to Public, then anybody on the internet could create an issue in the project without having a license. However, the Reporter field would show Anonymous, not the name of the user that actually created the issue. And, of course, if does open your project up to anybody on the internet which is usually undesirable.

You could also allow unlicensed users to create a ticket by sending an email to a specific account for which you have set up email handling, as mentioned in this post:

<https://community.atlassian.com/t5/Jira-questions/Is-it-possible-for-non-licensed-users-to-create-a-ticket-in-Jira/qaq-p/1709878>

They would not be able to view the issue in Jira or receive notifications about changes to the issue, though.

Lastly, you could use an [Issue Collector](https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/) to allow your users to create a ticket through a separate site, which would insert the information as an issue in your JWM project.

In all of this, though, you need to determine if there is any other interaction with Jira needed by that user, such as being able to log into Jira to view or update the ticket, or being able to receive notifications about changes in the ticket. If all they need is to be able to create the ticket and have no additional interaction with it after creation, then the above three options are available.


author: Sushant Verma
body: Hi [@Diego de Azevedo](/t5/user/viewprofilepage/user-id/5490693)   

Welcome to the community!  

In Jira Work Management, the ability to create a ticket typically requires a user to have a license. However, it is worth noting that the specific permissions and licensing requirements may vary depending on your Jira instance's configuration and any customizations that have been implemented.  

Regards,  
Sushant Verma


Tags: cloud
How to create a new project with same name as an erased project?
Asked by PwrPros Inc_:

I've been testing things in the system and had a project named SALES that I deleted and I am trying to create another with the same name, but the system won't let me.

<br />

What do I need to do to be able to create another project with the same name?


Answers:
author: Dexter de Vera
body: Hi [@PwrPros Inc_](/t5/user/viewprofilepage/user-id/5490421) ,

Welcome to atlassian community,

You need to delete your project permanently. To do that you must be a Jira Admin then ff this instruction - <https://support.atlassian.com/jira-service-management-cloud/docs/permanently-delete-a-service-project/>

Hope it helps!

comments: author: PwrPros Inc_
body: Thank you!


Tags: cloud

jira-work-management-cloud
Jira work management kanban board filters
Asked by Felipe Faria Cazetta:

Hello!

I created a Jira work management project (Company-managed software) containing several custom fields, but I cannot filter the values in the kanban view, whereas in the list and timeline view I can.  

I can't configure the board, like in jira software, and I need these filters applied in the kanban. I have other projects with the same configurations and they all worked.

1. Kanban filters:

![image.png](/t5/image/serverpage/image-id/321879iB0CD4E8C32E9E5E3/image-size/large?v=v2&px=999 "image.png")

2. List filters:  
![image.png](/t5/image/serverpage/image-id/321881i0CC6F7384C1DACC0/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Jack Brickey
body: Hi [@Felipe Faria Cazetta](/t5/user/viewprofilepage/user-id/5345869) , it appears that your images are from a JWM project, correct? I do not understand what you mean when you reference the ability to filter by custom field in a software kanban project. Could you please share details on this, e.g. images of filtering by custom fields in JSW Kanban view.

comments: author: Jack Brickey
body: Also please provide details on the type of custom field. I recall there are limitations here. For example, I do not believe multiple select fields are supported.


author: Felipe Faria Cazetta
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) yes, they are images of a JWM project!  
I am unable to filter the custom fields in the Kanban view, but I can do so normally in the list and timeline views. Also, there is no way to configure the board in JWM like its's possible in JSW.


author: Felipe Faria Cazetta
body: Moreover, I have other JWM projects where I can filter all fields in the Kanban, list, and timeline views.


author: Jack Brickey
body: The list view and board view don't support the same features. Too JWM and JSW are different applications and board config is indeed different. Now this might change in time given that Atlassian has announced that the two will be merged into one.

regarding your last comment it would be worthwhile understanding whether the field types are different between those that can be filtered and those that cannot. Feel free to share screenshots and field type details and I can try to reproduce myself.


Tags: cloud

jira-work-management-cloud
Unable to access my Jira Products.
Asked by Yurik Mnatsakanyan:

Unable to open my projects in JIRA.   

After logged in, I tapped **Jira work management** and after navigating the page, all loading was stopped, and I was unable to touch anywhere.   

So, I can't access my Projects. Who can I go with this question?  

Thanks


Answers:
author: John Funk
body: Hi Yurik, - Welcome to the Atlassian Community!

Can you share some screenshots of what you see?


Tags: cloud

jira-work-management-cloud
Automation that creates an assets and edits the triggering issue with the created asset.
Asked by Will Corbett:

I would like to create an automation that is triggered by the creation of an issue, and creates and asset, and THEN edits a custom asset object field in that issue with the newly created asset.


Answers:
author: Jenny Severin
body: Hello [@Will Corbett](/t5/user/viewprofilepage/user-id/5489159)

Let me share a couple of screenshots on something that I have set up in my instance for your reference -- Please let me know if you have any questions.

![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/321834iD2C5D0E9B2D889ED/image-size/large?v=v2&px=999 "1.jpg")![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/321835i1BE97AEB1D589FCE/image-size/large?v=v2&px=999 "2.jpg")

comments: author: Abyyba
body: .


author: Abyyba
body: Hello [@Will Corbett](/t5/user/viewprofilepage/user-id/5489159) ,  

Welcome to the community! I'm thrilled to greet you and extend a warm welcome.

I understand that diving into automation can feel a bit daunting at first. It's a new territory for many, but fear not, there are resources available to help you along the way.

I'd like to point you towards some helpful links that may assist you in your journey:

* [Jira Cloud automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/)
* [Troubleshoot automation rules](https://confluence.atlassian.com/automation/troubleshoot-automation-rules-1141480666.html)

While these resources are valuable, I also encourage you to give it a try yourself. Learning by doing often yields the best results. Remember the old adage, "It's better to teach how to fish than to give the fish." By experimenting and learning firsthand, you'll not only gain a deeper understanding but also be better equipped to seek guidance when needed.

If you encounter any challenges along the way, don't hesitate to return and share your experiences with us. Whether it's troubleshooting specific issues or seeking advice on more complex scenarios, the community is here to support you. And don't forget about the handy functionality of exporting automation rules in JSON format, it can be a lifesaver!

Sometimes, the best way to improve is by tackling real-life cases or diving into detailed specifications. Every situation is unique, and there may be multiple solutions to explore based on specific requirements. So, feel free to reach out with any questions or concerns you may have.

I hope this provides some helpful guidance as you embark on your automation journey.

Regards,  
Sergio


Tags: cloud
"Creating Conditional Forms in Jira Work Management"
Asked by Mauricio Alejandro Fernandez Ortiz:

"I need to know if in Jira Work Management I can create a form with rules or conditionals, so if I select an option, it shows only what I want based on that option. Depending on the selection, it shows the content."


Answers:
author: John Funk
body: Hi Mauricio - Welcome to the Atlassian Community!

You can use a Proforma form that can do that - if you have a Premium subscription.


author: Mohanraj Thangamuthu
body: Hello, Good day. Looks like your requirement is similar to the FR : <https://jira.atlassian.com/browse/JWMCLOUD-237>


Tags: cloud
Darshan Hiranandani : How can I set up workflows in Jira Work Management?
Asked by Darshan Hiranandani:

**Darshan Hiranandani**, I am currently working on setting up workflows in Jira Work Management, and I could use some advice from those who have experience with it. How have you approached setting up workflows in Jira Work Management? Any tips, best practices, or pitfalls to watch out for? Looking forward to hearing your suggestions!


Answers:
author: John Funk
body: Hi Darshan - Welcome to the Atlassian Community!

In general, workflows should be as simple as possible to avoid confusion for the user. Reuse existing statuses with a generic name as much as possible instead of creating a bunch of very specific status names. Then use Conditions to provide clarity on transitions as needed.

Having said the above, Initial workflows should mimic the process your team is currently using for that type of work. Start with where you are, basically. Then improve and simply from there.


Tags: cloud
Jira forms and creating outlook calendar enties after approval
Asked by Matthew Murphy:

Hi everyone  

I have a person asking me abut their jira form and how it can be automaterd after approval to add a calendar entry to a certain calendar with the form information, the peope whoi have approved the form in the body of the email and to add the certain people and meeting rooms required for this request  

Can you please let me know how I can fulfil this request?  

Regards   
Matt


Answers:
author: John Funk
body: Hi Matthew - Welcome to the Atlassian Community!

I am not following exactly what you are trying to do. In general, Calendars on a Jira Work Management project (now just called Jira Business projects) only show issues for that project.

What are your step-by-step exact requirements?


Tags: forms

outlook