Is there a way for me to add the new License The "/fixonly/fixlicense.action" page is not responding
Asked by Mike Scott:

Hi, I just upgraded Confluence and upon starting i received the following error:
> Confluence support and upgrades for your current license have expired.
>
> Please access [My Atlassian](http://my.atlassian.com/) as the license contact and purchase a license renewal for Confluence. If you have a new license, please enter it on this [page](http://myURL/fixonly/fixlicense.action) and **restart**.

I get that it's trying to direct me to a license renewal page, however that page is not responsive.
> /fixonly/fixlicense.action

How should I proceed? Is there a way for me to add the new License key from the console?

Mike


Answers:
author: Mike Scott
body: Confluence would not let me edit the license after the upgrade. I was stuck out of the system with no option to renew the license. It was a cold, cold place.

I did however find an article that pointed me to the right file. I used nano to edit the license key, and a simple restart was all it took. I'm back in the system yay!

Here's the article:

<https://confluence.atlassian.com/confkb/how-do-i-find-my-license-from-the-file-system-181534762.html>

comments: author: Shannon S
body: Hi Mike,

Thank you for letting me know and providing your fix!

Kind regards,

Shannon


author: Frank
body: What worked for me (update from 6.8.3 to 6.13.9):

The log states:

"If you have a new license, please enter it on this page (/\<yourcontextpath\>/fixonly/fixlicense.action) and restart."

If you use that URL, you get a box to drop your license key into and everything works fine.

Why confluence doesn't makes a re-direct for that is unknown to me.

comments: author: Shannon S
body: Hi Frank,

I agree with you; it would definitely be easier if the update were triggered automatically. I've created the below feature request for this:

* [CONFSERVER-59550](https://jira.atlassian.com/browse/CONFSERVER-59550) *Provide the ability to update the license during the upgrade error screen*

Thank you again for your suggestion!

Take care, and have a pleasant week.

Shannon


author: Shannon S
body: Hi Mike,

Once you've renewed your license via my.atlassian.com and you have the new key, can you try and enter it in your license page?

**http://CONFLUENCE-BASE-URL/admin/license.action**

See [Viewing and updating your product licenses details](https://confluence.atlassian.com/display/CUST/Viewing+and+Updating+Your+Product+Licenses+Details) for more information.  
>
> Viewing your license details {#toc-hId-1788739833}
> --------------------------------------------------
>
> **To view your Confluence license:**
>
> 1. Go to ![](https://confluence.atlassian.com/download/attachments/590259974/Cog.png?version=1&modificationDate=1398739558493&api=v2) \> **General Configuration**.
> 2. Choose **License Details** in the left-hand panel.
>
> Updating your license {#toc-hId--763417128}
> -------------------------------------------
>
> If you change your license (for example to a license with more users), or migrate from Confluence Cloud and you will need to update your license.
>
> **To update your Confluence license:**
>
> 1. Go to ![](https://confluence.atlassian.com/download/attachments/590259974/Cog.png?version=1&modificationDate=1398739558493&api=v2) \> **General Configuration** \> **License Details**
> 2. Enter your new license in the **License** field.
> 3. Choose **Save**.

<br />

Let me know if you have any trouble.

Regards,

Shannon


Tags: error

licence

upgrade