youngmon/atlassian-qna huggingface dataset:
Unable to login
Asked by Mike Weber:

Hello,

We are using Confluence, BitBucket and Jira. We are having some very strange issues with logging in. Sometimes cant login to Jira at all, sometimes we can login to Confluence then get over to Jira. Sometimes nothing works until we clear browsing history.

I did not set up and config this system and I have little expertise and need your help

Thanks!

mike


Answers:
author: Ismael Jimoh
body: Hi [@Mike Weber](/t5/user/viewprofilepage/user-id/4164665)

Looking at the above, may I ask if you have an external directory connected to these applications if yes,

* Does this affect all users or just users from said directory?
* When the problem occurs, is it impacting a single user or all users?

We need to know this.

Secondly, you mentioned clearing your cache makes things work again. I suspect that a session times out but when you attempt to re-login, it parses the cached session back to The application rather than your current session in which case can I suggest:

* Test this in incognito/private browsing mode and confirm if you can reproduce the problem
* Set browsers to not cache sessions from your atlassian application for the time being to see if the issue really is from the browser.

Lastly, for a best way to troubleshoot, please look at your application log found in \<application-home\>/log(s)/atlassian-confluence.log (it is log for jira and logs directory for confluence).

Check at the time you attempted login to see what errors are being thrown.

Hopefully these steps help you start your investigation.

comments: author: Mike Weber
body: Thank you for the super quick reply and suggestions. As far as I know Jira, Confluence and Bitbucket are all using the same user database for authentication. The login issue is affecting all users.

We will try your suggestions asap.

Thanks

mw


Tags: confluence-server

server
Does both confluence need to be at same version to support import ?
Asked by Arun Prakash:

Hi Team,

Planning to migrate confluence space from one instance to another in same org but between different departments.

Source Confluence version - 6.13

To confluence Version - 7.4.3

1) with admin access, can I export and import a space between these versions ?

2) Without admin access, Is there a way to import a space ? I have the space already exported from 6.13


Answers:
author: Arun Prakash
body: We are planning it to do manually if there are no options available to import. But I want to make sure from atlassian before I proceed.


author: Arun Prakash
body: Thanks [@Artem Fomin - DevOps Action](/t5/user/viewprofilepage/user-id/1154298) [@repi](/t5/user/viewprofilepage/user-id/302600) for your time and reply.

Do you think we have some solution for importing a space without admin access ? I had asked the same as a different question but no answers yet. I have the space already exported as xml with the help of an admin, but struggling to import.


author: Artem Fomin - DevOps Action
body: You can import a space from an older version of Confluence into a newer version of Confluence, but it's not recommended to go from newer to older.

You do need Confluence admin privilege in order to import a complete space.

You may run into some challenges around username convention, Jira macros, hardcoded URLs, Team Calendars, but the majority of the content should be fine.

comments: author: Arun Prakash
body: [@Artem Fomin - DevOps Action](/t5/user/viewprofilepage/user-id/1154298) Do you think we have some solution for importing a space without admin access ? I had asked the same as a different question but no answers yet. I have the space already exported as xml with the help of an admin, but struggling to import.


author: repi
body: [@Arun Prakash](/t5/user/viewprofilepage/user-id/3959741)

This is the info on the backup \& restore page

Backup \& Restore {#toc-hId--1299023404}
----------------------------------------

Export this site {#toc-hId-1188489429}
--------------------------------------

This will export all content in this site, including users, to a zipped XML file. This file can be imported into Confluence 5.9.1 to 7.8.0, and compatible later versions. If you're moving to Confluence Cloud, the [Migration Assistant](https://rpwiki.spdns.org:8443/admin/migration.action) can help you migrate.

<https://confluence.atlassian.com/conf78/production-backup-strategy-1021242690.html>


Tags: confluence-server

server
Comala Workflow Stats Report
Asked by Ana Maiz:

Hi,

I'm using Confluence 7.1.0 and Comala Document Management v.6.12.3.

I have a Confluence Space with many sections and I've applied a Comala workflow to one of those sections.

I need to report the number of pages that have a workflow and how many of those are "In Progress", "Review", "Complete" status.

As suggested in the Comala documentation, I used the macro "Workflow Report".

I'm able to get the report for "States". See below:

![ComalaReport.png](/t5/image/serverpage/image-id/118667i55E082558FE2FE74/image-dimensions/437x122?v=v2 "ComalaReport.png")

But when I try to populate the report for "Stats" the result is empty.

![ComalaReport2.PNG](/t5/image/serverpage/image-id/118668i61C94E82BE0525FF/image-dimensions/429x180?v=v2 "ComalaReport2.PNG")

I would like to see something similar to this:

![ComalaReport3.PNG](/t5/image/serverpage/image-id/118669i9145B3D3289F6875/image-size/large?v=v2&px=999 "ComalaReport3.PNG")

Any idea of what could be wrong?


Answers:
author: James Conway
body: Hi [@Ana Maiz](/t5/user/viewprofilepage/user-id/3808329)

This not the expected behaviour, could you log a support ticket with us at <https://support.comalatech.com> and a member of our support team will investigate.

Thanks in advance

James  
Senior Product Manager

comments: author: Ana Maiz
body: Thanks James! I just did that: SUPPORT-9083

Quick answer, very much appreciated!!!


Tags: comala

metric

report

workflow
Is there any way to use Internet Explorer ( 11 ) for Confluence Cloud Sites ?
Asked by Gebhard Sch?llhorn:

Someone told me it's possible.

Actually i always get the message in screenshot.jpg.

Our Organisation has to use IE because of ERP Software, so all send links from Atlassian don't work.


Answers:
author: Daniel Ebers
body: Hi Gebhard,

welcome to the Atlassian Community!

Internet Explorer 11 is not supported anymore. Even if there are any "tricks" around which would provide you to fake the user agent it would not guarantee a flawless usage of the old IE.

<https://community.atlassian.com/t5/Feedback-Forum-articles/Retiring-IE11-support-for-Atlassian-cloud-server-and-data-center/ba-p/1185312>

Further, Apps will also have trouble - I am citing from linked article:
> For Atlassian cloud, server, and data center apps such as Portfolio for Jira, Questions for Confluence, and Team Calendars for Confluence, apps will continue to support IE11 until 31 March 2020 (cloud apps), or until the last version of Jira or Confluence that supports IE11 has reachedend of life (server and data center apps).

Cheers,  
Daniel


Tags: cloud

confluence-cloud

internet-explorer
How do i create a standard FAQ page that has a .html extension
Asked by Elizabeth Njoroge:

<https://confluence.atlassian.com/support/support-faq-387940794.html>

The above is the sample.

I would like all my confluence wiki pages in this format so that i am able to pull the content into Microsft Power Virtual Agent


Answers:
author: Nic Brough -Adaptavist-
body: That page is being generated from (real) Confluence content and presented through [K15t's Scroll Viewport](https://www.k15t.com/go/scroll-viewport) - You'll need an app that can extract and translate Confluence like that does.

comments: author: Elizabeth Njoroge
body: Hi Nic,

Thanks for the response.

I have been trying the installation of this app and keeps failing with the attached error then disappears.The error is Invalid license

We have a confluence cloud instance and would like to install the trail.

Let me know if you have insights to this.

Regards

Thanks


author: Nic Brough -Adaptavist-
body: There's nothing attached, so I don't know what error you are talking about.


author: Elizabeth Njoroge
body: The error is Invalid license. Finally here is the error.![scrollview.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/119597i1975409BD8D44851/image-size/large?v=v2&px=999 "scrollview.JPG")


author: Nic Brough -Adaptavist-
body: I'm confused - Cloud doesn't have licences, but you've said you are on Cloud.

If that was wrong, and you are on Server/DC, then "invalid licence" means what it says - the key you are copying from your licence key display in my.atlassian.com is for another application or app, or you are changing the string (usually by pasting it into another program like notepad before copying and pasting it again into the licence box in Confluence)


author: Elizabeth Njoroge
body: Thanks Nic.

![trial.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/119600iC083AE990AB85F9A/image-size/large?v=v2&px=999 "trial.JPG")This is the correct app,right?


author: Nic Brough -Adaptavist-
body: Yes and no. That's the right application, but note the "cloud" selector at the right - that means the licence is handled differently to what you're seeing because it's a Cloud system.


Tags: cloud

confluence-cloud
Unable to edit Office documents in Confluence Cloud when using Chrome in Citrix Desktop
Asked by UB Dehart:

I'm unable to edit office documents using Chrome. As far as I can tell, the office connector is enabled, but it's not displaying "Edit in Office" next to any of my documents. It keeps prompted me to download the Companion app.

We do use Citrix desktops. We haven't enabled SSO yet because we are piloting Confluence. I've tried multiple browsers.

When I go into the Manage Apps area \& try to Configure the Office Connector, I get access denied even though I'm the site admin. Just looking at the Connector, it says it's enabled.


Answers:
author: Alex K
body: Hi [@UB Dehart](/t5/user/viewprofilepage/user-id/4146371) ,

Edit in Office is not supported in Confluence Cloud. The Office Connector is also used for the office macros. Furthermore, although Companion is still supported in Confluence Cloud, it is being phased out. Companion for Confluence Cloud does not support session based Citrix desktops.   

The above information is for Confluence Cloud only. On Confluence Server/Data Center, Edit in Office is supported and so is Companion with Citrix session based virtual desktops.

Regards,  
Alex (Developer at Atlassian)

comments: author: UB Dehart
body: [@Alex K](/t5/user/viewprofilepage/user-id/1882108) Can you help me understand why the Office Connector is not supported in Confluence Cloud and why the Companion App doesn't work? All the indicators on the admin site make it appear like the functionality should exist, so it's very mis-leading. We are migrating to Confluence right now \& I could see this being a big obstacle for us to overcome. Are there workarounds for us to be able to edit Office documents on Confluence Cloud? Thanks for your help with this issue.


author: Alex K
body: [@UB Dehart](/t5/user/viewprofilepage/user-id/4146371)

Please see [this community post for details about the state of editing files with Companion on Confluence Cloud](https://community.atlassian.com/t5/Confluence-articles/The-Companion-app-on-Confluence-Cloud/ba-p/1272354).

Edit in Office with WebDAV (Office Connector) was removed from Confluence Cloud several years ago, there should not be any indication that this feature (edit in office) still exists. Could you share where you are seeing this?

Regards,  
Alex


author: UB Dehart
body: [@Alex K](/t5/user/viewprofilepage/user-id/1882108) - in the Admin site under Manage Apps, I still see it there \& it looks like all 49 modules are enabled. When I click on the Configure button, that's when I receive a page restricted error which led me to support documentation for troubleshooting.


Tags: cloud

confluence-cloud
Push to git on saving Scriptrunner script
Asked by Dominic Lagger:

Hi all

We have a lot of Scriptrunner scripts.

I want a history for those scripts and thought of git. Is there any change to push the whole script to git when I save the script?

Is there an event I can fire or any listener for this?

Thanks for any ideas.

Regards, Dominic


Answers:
author: Tiffany Wortham
body: So, there are a couple of different approaches that you could take with this one. Unfortunately, there aren't any ScriptRunner events associated with scripts or the saving/editing of them, so most of making this happen will probably have to be done outside of ScriptRunner.  

1. If you're using the script editor for your scripts, you could use something to watch file system events and when changes occur to the scripts, a shell script is run which commits and pushes the updated files. I understand that this may not be ideal as you may not currently be using the script editor for all of your scripts, but it may be worthwhile to have users move those scripts which don't use the script editor.  

2. You could have users PR their scripts into a branch on a repo which is a copy of your script root, and you could create a cron job that pulls the changes from the remote repo to the script root on the server every so often.  

As you create your solution, it'll probably be helpful to refer to this section of the docs on script version control best practices (this is currently only in our docs for ScriptRunner for Jira but applies to ScriptRunner for Confluence as well): <https://scriptrunner.adaptavist.com/latest/jira/script-version-control.html>  

Also, here's our documentation on script roots: <https://scriptrunner.adaptavist.com/6.16.0/confluence/_script_roots.html>

comments: author: Dominic Lagger
body: Hi [@Tiffany Wortham](/t5/user/viewprofilepage/user-id/1420833)

Thank you for your answer. I appreciate it!

Both options aren't the perfect match for my wish.

I wished, there was a "Save" Event for ScriptRunner scripts. With the save event, I would then create a REST-call to my existing git project and pull the new content of the script.

Regards, Dominic


author: Yoni Segal
body: [@Tiffany Wortham](/t5/user/viewprofilepage/user-id/1420833) Has there been any update on this?  
It seems quite strange to not be able to use version control to host the scripts.

[@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) Were you able to find any better solutions?


author: Dominic Lagger
body: Sadly, no

I copy the scripts to git once I think i'm finished :)


Tags: confluence-server

scriptrunner

server
populate a form on confluence and auto-populate custom fields in Jira
Asked by Lucas Dias:

How can I Auto-populate custom fields in Jira with the same content in a form on confluence? or knows some plugin that do this?


Answers:
author: Lisa Fazenbaker
body: What plugins? What standard Confluence tools? I need to do the same thing.


author: Lucas Dias
body: Is the 2? option, and you can indicate plugins that do this =)


author: Katerina Kovriga {Stiltsoft}
body: Hi [@Lucas Dias](/t5/user/viewprofilepage/user-id/4162976) ,

Maybe I haven't got your case right, but what about the standard [Jira Issues](https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/) macro? You should be able to choose the fields (and custom fields as well) that you want to display on your Confluence page.

Or is your case to populate custom fields in Jira using information that is stored in Confluence? Seems that it can't be done with the help of standard Confluence tools.


Tags: cloud

jira

jira-cloud
Spam comments
Asked by Dmitriy Ivannikov:

Hello.

We have Confluence Server 6.15.10 installed.

Not so long ago, some bots began creating automatically generated anonymous page comments to one specified page. But:

1. The comments area is hidden by custom CSS
2. Page commenting is prohibited for anonymous commenting (only inline commenting is possible. When I turn it off, comments stop falling down. When inline comments are on, then these comments are like a steady stream).
3. Our Confluence is hidden from the search engines with the **robots.txt** file.

We have tried to ban some malicious IPs. It didn't help.

What can be done else?


Answers:
author: repi
body: [@Dmitriy Ivannikov](/t5/user/viewprofilepage/user-id/2976701)

For anonymous users, deactivate commenting in the security settings for the relevant area  
Set spam prevention to on in the administrator area

comments: author: Dmitriy Ivannikov
body: [@repi](/t5/user/viewprofilepage/user-id/302600) thanks for your reply. It is preferable to let anonymous users leave inline comments, so we can gather some external feedback for our documentation. But if there is any other good solution for feedback gathering, we'd be glad to implement it.
> Set spam prevention to on in the administrator area

I did it already.


Tags: confluence-server

server
My page won't upload and shows "We couldn't display your content"
Asked by Limor David:

Hey!

When I enter my page, all the content is deleted and I can't access the editor.

There is a small banner that says ![Screen Shot 2020-11-17 at 11.43.43.png](/t5/image/serverpage/image-id/118596i907ADB14758E1D81/image-size/large?v=v2&px=999 "Screen Shot 2020-11-17 at 11.43.43.png")

This is the page: <https://woltwide.atlassian.net/wiki/spaces/WOLT/pages/448364663/Reject->

How can I fix this? Thanks in advance!


Answers:
author: Diego
body: Hello [@Limor David](/t5/user/viewprofilepage/user-id/3950225)! This can be caused by a number of cases. There is an older thread here in our Community that tries to tackle it:
> * [++***\[Atlassian Community\] I keep getting the error message "We couldn't display your content"***++](https://community.atlassian.com/t5/Confluence-questions/I-keep-getting-the-error-message-quot-We-couldn-t-display-your/qaq-p/1351601)

If none of the approaches suggested in that thread yield no results, we can try to rollback your page to a previous version where this issue was not present. Here is our documentation on how to deal with Page versions:
> * [++***\[Confluence Cloud\] Create, edit, and publish a page - Page versions and history***++](https://support.atlassian.com/confluence-cloud/docs/create-edit-and-publish-a-page/#Create,edit,andpublish-Pageversionsandhistory)

Let us hear from you!


Tags: cloud

confluence-cloud
?????????????????????
Asked by y_su:

??????????????????????????

\[???????\]-\>\[????????\]-\>\[??????\]-\>\[??????????????\]??????????????????????????????????????????????????

???????????????????????????????????

??????????????????????????


Answers:
author: Tomoko Suzuki
body: ?????????????????????????

???????????????????????????????????????????????????????????????????????????

![Screen Shot 2020-11-18 at 12.11.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/118868iCD2FE83758FDD19A/image-dimensions/573x129?v=v2 "Screen Shot 2020-11-18 at 12.11.23.png")

???????????????????????????????????

comments: author: y_su
body: ???????????????????

??????????????????????![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/119841i294CB8285D18F022/image-size/large?v=v2&px=999 "screenshot.png")


Tags: cloud

confluence-cloud
Synchrony ???????
Asked by yoko_tani_ku:

Synchrony ????????????????????PostgreSQL9.3??????????start-synchrony.bat?DATABASE_DRIVER_PATH????????????????????


Answers:
author: yoko_tani_ku
body: ?????????

???????????????

Data Center ?????????????????


author: Tomoko Suzuki
body: ?????????????????????????

Synchrony ? Confluence ??????????????????????????????????????????????

* [Confluence Data Center ?? Synchrony ?????????](https://ja.confluence.atlassian.com/doc/set-up-a-synchrony-cluster-for-confluence-data-center-958779073.html)

???????????????????? DATABASE_DRIVER_PATH ???????????? jar ?????????????????????????  
Synchrony ?????????????????[Confluence ???????????????????](https://ja.confluence.atlassian.com/doc/database-jdbc-drivers-171742.html) ? Synchrony ????????????????????????????????????????????

```
?: DATABASE_DRIVER_PATH="/opt/atlassian/synchrony/postgresql-9.4.1212.jar
```

comments: author: yoko_tani_ku
body: ??????????????

Synchrony ? Confluence ????????????????????????


author: Tomoko Suzuki
body: Confluence ?????????????????????Data Center ???????????????????

DATABASE_DRIVER_PATH ????????? Synchrony ????????????????????

* [Confluence Data Center ?? Synchrony ????????? \> ???????? Synchrony ????????](https://ja.confluence.atlassian.com/doc/set-up-a-synchrony-cluster-for-confluence-data-center-958779073.html#SetupaSynchronyclusterforConfluenceDataCenter-RequiredpropertiesforSynchronystandalone)??????????????????????????? Synchrony ???????????????????Synchrony ? Confluence (Server ??? Data Center) ????????????????????????????????

?????? Confluence 7.9 ????????????????????????????????????????????????????? Confluence ??????????? Synchrony ???????????????????????????????????

* [Data Center ? - Confluence Data Center ???????](https://ja.confluence.atlassian.com/doc/installing-confluence-data-center-203603.html)

Server ??????????????????????????

* [Server ? - Windows ?? Confluence ???????](https://ja.confluence.atlassian.com/doc/installing-confluence-on-windows-255362047.html)


Tags: confluence-server

server
Cannot change logins or create users
Asked by Rob DeVries:

I moved Confluence from Windows 2008R2 to a Windows Server 2019. When I started Confluence I couldn't login with my normal login but I could with an Admin login. When I tried to reset my login password I get and error. I also try to create a new user and I get an error. Below is from the server log

2020-11-16 20:41:44,495 WARN \[http-nio-8090-exec-12\] \[confluence.user.actions.SetUserPasswordAction\] doSet Failed to update user password. Cause: ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to Jira home  
-- referer: http://mothman:8090/admin/users/setuserpassword.action?username=rob \| url: /admin/users/dosetuserpassword.action \| traceId: a85a5eb3311e1144 \| userName: root \| action: dosetuserpassword  
2020-11-16 20:41:44,496 WARN \[http-nio-8090-exec-12\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:  
-\>\[null\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #2106620142)  
-- referer: http://mothman:8090/admin/users/setuserpassword.action?username=rob \| url: /admin/users/dosetuserpassword.action \| traceId: a85a5eb3311e1144 \| userName: root \| action: dosetuserpassword

How can this be fixed?

Thank you,


Answers:
author: Rob DeVries
body: This was fixed after changing a fixed IP address in the configuration.


Tags: confluence-server

server
Creata head page that guides you to create sub pages
Asked by Steve Tschacher _US - IFS_:

My tree is Dashboard\>USTAX\>TAX TECH APP SANDBOX (STEVE).

Under this I want to add a new page for X App, and under that 2-3 pages from Templates.

User lands on "TAX TECH APP SANDBOX (STEVE)." with a link to acc the page for "XAPP".

On the "X APP" page are 2-3links to pre-defined templates for spaces. How can I do the above?

![structure.jpg](/t5/image/serverpage/image-id/118553iAE8E622F2991C05F/image-size/large?v=v2&px=999 "structure.jpg")


Answers:
author: Steve Tschacher _US - IFS_
body: resolved.


Tags: cloud

confluence-cloud