youngmon/atlassian-qna huggingface dataset:
Display all open Jira's based on dropdown selection
Asked by Haig Dedeyan:

Hi everyone,

is there any way to add a drop down list of customer names so that it can return all of the open Jira issues for that selection as opposed to constantly changing the customer name in the filter?


Answers:
author: Trudy Claspill
body: Hello [@Haig Dedeyan](/t5/user/viewprofilepage/user-id/5450674)

Welcome to the Atlassian community.

Can you provide a screen image of where you are interested in seeing that dropdown list added?

Is "customer name" a built in field in your issues or a custom field? What is the field type (i.e. User picker, text)?

comments: author: Haig Dedeyan
body: Hi,

"customer name" is a custom text field and I would like to have the dropdown in the dashboard. The photo shows the results of all open jiras that are MAJOR for all customers. I would like to have a dropdown above it that gets populated with the 'customer name' field and re-display the results based on that selection.

I have already done this via jira API/ php forms so if there is a way to insert a webpage into the dashboard, that would work for me as well

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/335369iB0B2E15387DEA875/image-size/large?v=v2&px=999 "Capture.PNG")


author: Haig Dedeyan
body: Having a text field to enter a customer name would also work. I would just do a partial match


author: Trudy Claspill
body: Hello [@Haig Dedeyan](/t5/user/viewprofilepage/user-id/5450674)

I'm not aware of a native method in Jira Cloud to embed a web page into a Dashboard. There may be one that is unknown to me.

I have heard of a third party app that could be used. Note that I have never actually used it.

[https://marketplace.atlassian.com/apps/1217581/iframes-for-jira-cloud?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1217581/iframes-for-jira-cloud?tab=overview&hosting=cloud)


author: Haig Dedeyan
body: Thanks.

The problem with that plugin is that they charge a license for all the current Jira users as opposed to charging only the ones that would use the plugin.

I'll start looking at Confluence to see if I can put the web pages or add the jira filter with a dropdown/text box in there


Tags: cloud

jira-cloud
Jira Automation Smart value logic help
Asked by Marc Schadee:

Hi,

Im trying to use If logic on a custom field.

{{#if(issue.customfield_18021.isEmpty)}}, issue.created.diff(now).businessDays , issue.created.diff(issue.customfield_18021).businessDays {{/}}  

The goal is if customfield_18021 is empty date diff will use now and if there is a date (really not null) in customfield_18021 it does a datediff off of that.  

Now this does work if i use if else blocks in jira automation but im trying to do reduce component usage by doing it in the varible.  

When I run the code I get the correct answer from the if/else components but the above inline smart value returns null.  

[@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) tagging you incase you have insight (its def been appreciated in the past)


Answers:
author: Bill Sheboy
body: Hi [@Marc Schadee](/t5/user/viewprofilepage/user-id/5377588)

First, your syntax is not quite correct for that version of if: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/#if>

```
{{if(smartValue, "value if true", "value if false")}}
```

Yet even with that adjustment, it will not work due to the null value collapsing the expression.

In my experience with rules, one must experiment a bit with the different field types to detect the differences between null, has a value, and empty (i.e., had a value, was cleared, and can never be null again).

Date / time fields are essentially numbers, and they can be null or have a value. But there does not appear to be a built-in function for detecting null for them. The normal "exists" ones for inline conditionals do not appear to work. And so in the conditional you tried, everything collapses as soon as it hits the null.

One possible workaround is to start with a known, non-null value:

* action: create variable
  * name: varNull
  * smart value: Null
* action needing to test the date value...

```
{{if(varNull.concat(issue.customfield_18021.jiraDate).equals("Null"),issue.created.diff(now).businessDays, issue.created.diff(issue.customfield_18021).businessDays)}}
```

That works by trying to concatenate the formatted date onto the variable and then testing the result. If the date is null, the parameter to the concat() collapses, but the equals() still works.

There may be a more elegant way to do this, but I haven't found it yet.

Kind regards,  
Bill

comments: author: Marc Schadee
body: Thank you this worked perfectly, I had tried it a few times with the regular expression you listed but exactly as you described it would not work and spit out some crazy stuff. Even if i assigned the field to a variable first.

This still saves 2 components on my end which is much appreciated!  

<br />


author: Bill Sheboy
body: Awesome; I am glad to learn that helped.

To make the rule logic clearer to someone reading it later, it may help to rename the variable to varNull and the test value to "Null". I will update my earlier post to match that.


Tags: cloud

jira-cloud
How to bulk add to a field?
Asked by James Tang:

Prior to the latest jira update, it was possible to bulk add values to any field as long as they were comma separated.

Seems like that functionality no longer works as jira assumes its one long value instead.

Is there a workaround to bulk adding? Especially on the account/master account/firm fields where its common to add multiple values at once


Answers:
author: Shawn Doyle - ReleaseTEAM
body: By bulk edit are you referring to multiple values to a field while updating one issue?

Or the more common definition of updating a field on multiple issues at once?

If the first, then that field needs to support multiple values, it sounds like you may be trying to do this on a text or multiline field? I would expect it to treat commas as text and not as value separators. If you are in a choice field, like a pulldown that allows multiple values, then commas should work as separators. I don't have a Jira instance handly or I would test to make sure it's not a recent Cloud 'feature'.

If it's the latter, then how are you trying the bulk edit? CSV export/import?


Tags: cloud

jira-cloud
Looking for the best hierarchy to set up in JIRA from intake to delivery
Asked by avenkata:

We are setting up a new JIRA board (project) for our Software platform to accomplish an agile and scrum model of SDLC (moving from a pseudo waterfall/agile model). What is the best way to 'intake' requests from my business stakeholders in a specific format into our JIRA board to start kicking off our project life cycle process. I also want to make sure our board also provides visibility to project milestones, track approvals and show requests that came from other boards. TIA


Answers:
author: Shawn Doyle - ReleaseTEAM
body: It depends.

Before onboarding any project I like to flesh things out with the main stakeholders and agree on paradigms, naming conventions, and workflows. You mention Agile, (and are brave enough to say pseudo) so you understand that Agile means different things to different people, find the common terms, and work from there.

Once all that is more or less inline, then try to keep it simple, pick the project types and keep customizations and addons to a limited amount.

comments: author: avenkata
body: Thank you for replying Shawn. Part of our 'intake' conversation involves flushing out those details. We have a set of questions that our stakeholder reps need to fill out which will be used as the basis for our scoping conversation to then decide if it needs be on our project or not. Like if we decide in the intake conversation that this request can be elevated to a project, it will be assigned to our roadmap or further scoping depending on the size of the ask. Alternatively, if the request can be served by means outside of our platform, we will do so during the call and close the request with alternatives decided. This closed request will not move forward in our JIRA board. Trying to see how best to solve for this process need.  

As for going full agile - we have already gained on this alignment across different teams and working towards structuring ourselves around it.


Tags: cloud

hierarchy

intake

jira-cloud

structure
Personal Productivity - Private view of all things, and team view of just work things
Asked by Todd Ridley:

Good morning! I'd like to have a master board for my life. All the things. Just my tickets/projects and tasks.

I'd like to have this view that includes private items and work items. I'd also like for my team to just be able to see work items only.

I've thought about how I could achieve this with different boards, but I'm not sure I can automate a secondary board to pull from the main board. Is something like this possible? Or is there a smarter way to handle this?


Answers:
author: Dreamsuite Mike
body: Hi [@Todd Ridley](/t5/user/viewprofilepage/user-id/5372130)

You could build it, a system that funnels information from various work/personal project boards into a personal productivity board. I certainly have built similar before.

As a simpler option, it may be worth looking to see if this power-up can help:

[Aibo Chat with your Boards](https://trello.com/power-ups/65284e7ab0e91b468cb1938d/aibo-chat-with-your-boards)
Chronogram as a standard view of a board
Asked by Hugues Bauduin:

Dear,

I've created a board where all member of our team can inform where \& when they physically are (we have multiple workspace in real life): ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/293627iCEE0AF10473DD1A1/image-size/large?v=v2&px=999 "image.png")

But impossible to put it by default in Chronogram view (as seen, which is the best one for this board!).

Is there a solution (different from clicking on chronogram view every time we go on this board)?

Thanks in advance,

Hugues


Answers:
author: Dreamsuite Mike
body: There is 1 solution, bookmark the timeline view...

<https://trello.com/b/>\<boardid\>/\<boardname\>/timeline

comments: author: Hugues Bauduin
body: Dear,

Thanks for your answer but I cannot follow your link.

I've created a special view as you (I think) you're trying to say but without success...

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/293770i429A1BA6DDABC7E2/image-size/large?v=v2&px=999 "image.png")


author: Dreamsuite Mike
body: Just click on the timeline view then bookmark the web address, which should be ending **/timeline**...


author: Hugues Bauduin
body: Simply clever! Thanks!


Tags: board
Is there a way to have a timestamp on the actual photo on Trello?
Asked by Hannah Moore:

![6ec751aa-b571-469c-bdac-96d453d0bf84.jpeg](/t5/image/serverpage/image-id/293597iB450A1944C6C163E/image-size/large?v=v2&px=999 "6ec751aa-b571-469c-bdac-96d453d0bf84.jpeg")


Answers:
author: Luciana Munhoz
body: Hi Hannah! Welcome to Trello community.

Right now, that feature is not available for Trello. It's not currently possible to add a timestamp for photos. But I'll pass your suggestion on to our dev team so they are aware users are asking for this kind of feature. Hope that helps!
No puedo ver archivos adjuntos
Asked by Elisban Alfredo Rodr?guez Poblete:

Hola, hace unos d?as (aproximadamente una semana) que no puedo ver todos los adjuntos (archivos pdf) desde la aplicaci?n, puedo ver solo aquellos que se muestran directamente en la tarjeta, pero aquellos que quedan ocultos y que debo presionar el bot?n para revisarlos no son desplegados como lo hacia anteriormente. ?tiene alguna restricci?n de cantidad o tama?o de archivo?


Answers:
author: Alina Kurishko
body: Hi there,

Welcome to the Atlassian Community! I hope you don't mind me answering in English ?

We were able to reproduce the issue you're seeing. And the good news is that our team is already working on a fix.

The new version should be released later today, but I suppose it will be available in the Android Play Store in a couple of days. Once the version is available, you'll need to update the Trello app or simply reinstall it.

Hope you won't face this trouble again!

Alina \| The Trello Team
Help with error "Board has too many open cards"
Asked by Alexander Ivanitsa:

My script tries to move some information to another cloud.  
After that, it just archives the card.  
Today, every run of the script returns an error:  
\`\`\`  
"message": "Board has too many open cards", "error": "BOARD_TOO_MANY_OPEN_CARDS"  
\`\`\`  
Please help me fix this!


Answers:
author: Rasmus Wulff Jensen
body: The Rate limits are explained here: <https://developer.atlassian.com/cloud/trello/guides/rest-api/rate-limits/#rate-limit-errors>


author: Alexander Ivanitsa
body: I found.  
It was a problem with board which sent card to archive.  
Thx.
Cookie implementation of Trello not GDPR compliant! When it will be corrected?
Asked by Christian:

Actually it?s not possible to use Trello GDPR compliant in the EU.

Trello is an online-based tool that relies on the use of cookies. According to the GDPR, an opt-in procedure must be offered for the use of cookies. Essential cookies Cookies may be set by default. All other cookies, such as tracking, marketing and optional cookies, may only be offered in the opt-in procedure.  
When using the website/Trello, however, all cookies are switched on by default. These can only be deactivated by the user using the opt-out procedure.  
It is therefore not possible to use them in the EU.

Are there any changes planned?  
Otherwise it will not be possible to use trello in the eu.


Answers:
author: Ste Wright
body: Hi [@Christian](/t5/user/viewprofilepage/user-id/5371788)

In general, Trello's details about GDPR are on this page: <https://support.atlassian.com/trello/docs/trello-and-gdpr-our-commitment-to-data-privacy/>

It states if you do need to contact them in relation to this, you can use the contact details in the privacy policy - see: <https://www.atlassian.com/legal/privacy-policy#contact-us>

Alternatively, you could also reach out to Support - <https://trello.com/contact>

Whilst the Community is frequented by Atlassian team members, it's largely other users like yourself! So if you have a concern here, I'd encourage you to contact Atlassian directly through the options above :)

Ste
The correct plan for my team
Asked by ?tefan Nov?k:

Hi there,

I am a freelance marketeur with a small team of collaborators and one asisstant.

Is it possible to pay Premium for me and my asisstant (becase of core of my team) and my collaborators (dashboard members) will stay free or have own Trello price plan.

I am not sure how set the rights of team correctly.

Thank you very much for your help or tips.

Stefan


Answers:
author: Dreamsuite Mike
body: Hi [@?tefan Nov?k](/t5/user/viewprofilepage/user-id/5371531)

So long as the collaborators are only on 1 single Trello board at a time, they will be considered "single board guests" and therefore not chargeable.

Please check out this support article:

<https://support.atlassian.com/trello/docs/board-guests/>
Trello Standard billing details nowhere to be found
Asked by Hubert:

I looked everywhere, followed official docs, but can't find billing information anywhere.


Answers:
author: Ste Wright
body: Hi [@Hubert](/t5/user/viewprofilepage/user-id/5371783)

Do you mean reviewing your billing information? If yes, this help page should help locate that: <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

If you don't see these options - are you a Workspace Admin? You'll need to be one to see billing information.

Or do you mean pricing information? If yes, check out: <https://trello.com/pricing>

Ste

comments: author: Hubert
body: Hi Stephen, thank you that was very helpful. I would never figure that I need to go to url /trello.com/\[workspacename\]/billing...


author: Ste Wright
body: No worries!

There's also instructions on that page of how to get there without URL modification :)
> * Click the Workspaces dropdown option from the top navigation bar
>
> * Select the Workspace
>
> * In the sidebar, click "Settings"
>
> * From the dropdown options, click "Billing"

Ste


author: Hubert
body: This one did not work -- could not see Billing dropdown at all. Just FYI :)


author: Ste Wright
body: Hi [@Hubert](/t5/user/viewprofilepage/user-id/5371783)

Another option I found was...

* Click *Workspaces*on the top navigation bar
* Select your Workspace
* On the left-hand menu, select *Workspace Settings*
* Select *Billing*from this new dropdown menu

I also found this worked...

* Go to the main home page
* Expand the list under your Workspace (using the down arrow (v))
* Select Billing from this list

**Note:**Billing is only an option if the Workspace is not on a free plan

Ste


author: Hubert
body: I beg to differ, I could not replicate these steps...![Screenshot 2023-11-24 at 09.42.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/293554iB5E3A8C9BFC6E0D2/image-size/large?v=v2&px=999 "Screenshot 2023-11-24 at 09.42.09.png")


author: Hubert
body: ![Screenshot 2023-11-24 at 09.46.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/293555i4F29B0DC11EE1598/image-size/large?v=v2&px=999 "Screenshot 2023-11-24 at 09.46.22.png")


author: Ste Wright
body: Strange!

Well, at least there's a workaround on this occasion :)

Ste


author: Hubert
body: Indeed! Thanks again for your help!


author: Matthias Gaiser _K15t_
body: Hi [@Hubert](/t5/user/viewprofilepage/user-id/5371783),

welcome to the Atlassian Community.

Are you looking for the pricing overview of the various plans? You can find them here:

<https://trello.com/pricing>

The Standard edition is right now $5 per user \& month for annual payments.

Cheers,  
Matthias.

comments: author: Hubert
body: Hi Matt, I meant to edit my billing information inside Trello. I would never figure that I need to go to url /trello.com/\[workspacename\]/billing...
"show all attachments" button on trello app not responding
Asked by Tyler_kachel:

hello,

yesterday my whole crew reported to me that they can no longer expand the attachment list in any of my cards on the trello app. I have since noticed this issues on both of my own phones.

I have tried re-downloading the app, creating/signing into other accounts nothing seems to be fixing it on my end.

any help would be appreciated this is causing and issue on one of my jobs.


Answers:
author: Theo Beijes
body: Go to the app store on your device, find the Trello app and upgrade. That fixed it for me.

comments: author: Tyler_kachel
body: Hi they must have just released an update as I was on the App Store yesterday and there was no update but today there is an update for it and the update has fixed the issue. Thanks for you response


author: Sameer Hassan
body: I have the same issue "View All Attachments" does not work on Android


author: Felix S
body: Thanks for creating this bug report!

I do experience the same on my mobile devices but not on the desktop website.

Not being able to access all attachments causes major issues during work.

All (Android?) Trello app users might be affected. It only started happening very recently, maybe introduced by the latest app release.

This urgently needs attention by the QA team.

comments: author: Steve Walker
body: This needs to be fixed ASAP.


author: Tyler_kachel
body: Reports from my crew is that its on both iOS and Androids and like you said the desktop site seems to working perfectly fine, the only issue seems to be on the app itself.


author: Felix S
body: Ok todays Android update did solve this very critical bug. Thanks Atlassian
List creation date
Asked by LUIZA GAYER:

How can I check when a list was created?


Answers:
author: Rasmus Wulff Jensen
body: Creation of list are in the Board activity log... But it might be so long ago that it is hard to find...

There are also 2 other ways but they are both quite technical:

1. You can finf the information using the Rest API but you need to be a programmer

\*\*\*

2. If you find the technical list ID the creation date is inside that, but abit of math is needed:

First you need the id: That can be found with this PowerUp: <https://trello.com/power-ups/646cc3622176aebf713bb7f8> (see this video how to use it: <https://youtu.be/es84INLIiKI?si=17gs4u_613geoivS>)

Once you have the id, post it here and I will calculate it for you, or do the following to do it yourself:

- Take the first 8 chars of the Id

- Convert them from hex to integer

- the integer value is an unix epoc that the real date/time in UTC can be seen here: <https://www.epochconverter.com>


author: Rasmus Wulff Jensen
body: This free tool can now also give you the information without any code skills needed or workarounds: <https://trellotools.azurewebsites.net/ListOverview>

![22 10_36_26.png](https://community.atlassian.com/t5/image/serverpage/image-id/325253i6EA061A549DF98B0/image-size/large?v=v2&px=999 "22 10_36_26.png")


author: LUIZA GAYER
body: Thank you [@Rasmus Wulff Jensen](/t5/user/viewprofilepage/user-id/5189508) and [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) ! I will try your suggestions!


author: Dreamsuite Mike
body: Hi [@LUIZA GAYER](/t5/user/viewprofilepage/user-id/5371388)

Retrospectively checking existing lists will require a bit of work as [@Rasmus Wulff Jensen](/t5/user/viewprofilepage/user-id/5189508) suggests but there is a simple automation you can add to track new lists...  

![Screenshot 2023-11-24 123825.png](https://community.atlassian.com/t5/image/serverpage/image-id/293530i9B69C4C8C6F0B913/image-size/large?v=v2&px=999 "Screenshot 2023-11-24 123825.png")
How to Link Multiple Checklists?
Asked by Ashish Dobriyal:

I have a Card called Project Summary and in it I have two checklists Step 1 and Step 2.

I have another card called MM with a checklist Step 1 and a card called EDM with a checklist called Step 2, Step 1 and Step 2 are the same checklist as in Project Summary card.

How do I link these checklists so if I checkmark something in either Project Summary Card it will mark it off in its respective card or vice versa.

Also If I added another item in to the checklist or deleted something is there a way to update the checklists accordingly?


Answers:
author: Dreamsuite Mike
body: If the cards are on the same board, you can do this:

**Automation 1**

when an item is added to a checklist in a card with a name starting with "Project Summary", find a card titled "MM", add item "{checklistitemname}" to checklist "{checklistname}", find a card titled "EDM", and add item "{checklistitemname}" to checklist "{checklistname}"

**Automation 2**

when an item is removed from a checklist in a card with a name starting with "Project Summary", find a card titled "MM", remove item "{checklistitemname}", find a card titled "EDM", and remove item "{checklistitemname}"

**Automation 3**

when an item is checked in a card with a name starting with "Project Summary", find a card titled "MM", check item "{checklistitemname}", find a card titled "EDM", and check item "{checklistitemname}"

comments: author: Ashish Dobriyal
body: Works Perfectly. Thank You.