youngmon/atlassian-qna huggingface dataset:
How to automatically close issues with similar summaries and due dates?
Asked by Marina Strossi:

Hello,  

I am trying build an automation to close multiple similar tasks all in once, according to two main variables:

- ticket summary

- due date

An example of this would be:

++**1. TRIGGER ACTION**++

- Task is moved to Status Category = Done

++**2. TRIGGER TASK CONDITIONS**++

- Task contains label ABC

++**3. AFFECTED TASK(S) CONDITION #1**++

*\*Here is the tricky part\** - Affected task summary is ++similar++ to trigger task summary, e.g.:  
--- Trigger task summary is "\[Company A\] Corporate tax return regarding 2023 is filed"

--- Affected task summary is "\[Company B\] Corporate tax return regarding 2023 is filed"

++**4. AFFECTED TASK(S) CONDITION #2**++

*\*Here is the tricky part\** - Affected task due date is ++the same++ of trigger task summary, e.g.:  
--- Trigger task due date is "July 15th 2024"

--- Affected task summary is "July 15th 2024"

++**5. ACTION ON AFFECTED TASK(S)**++

- Affected task(s) (aka tasks that follow the 2 conditions outlined above) are moved to Status Category = Done  

I don't have the expertise on how to build steps #3 and #4 above, any help will be highly appreciated!


Answers:
author: Lucas Lombardo
body: Hello,   

By reading the example I asked myself why you decided to chose "Task is moved to Status Category = Done" as trigger action, while the transition could be part of the automation.   

I'm not sure at all, I may have misunderstood the context, but I would suggest :

Set up the trigger:

* Choose "Scheduled" as the trigger
* Set it to run daily at a specific time, e.g. "Every day at 8:00am"

Add conditions:

* Add a "Issue matches JQL" condition
* Use JQL to filter issues based on summary and due date, for example:  

  `summary ~ "Your specific text" AND duedate = "2024-07-15"`  

This will match issues containing specific text in the summary and with a due date = July 15th 2024  

Add actions:

* Add a "Transition issue" action
* Set the transition to "Done"


Tags: cloud

jira-cloud
JMWE Create Issue Post Function Iterate through Multi select custom field Count
Asked by Prathap DL:

Hi Team,

I'm using JMWE Create issue(s) Post-function to create Ticket. Its working for single ticket creation. But i need to create multiple ticket based on multi select Custom field Value count.

If Multi select custom field has 2 values then i need to create 2 tickets automatically. If we selected 5 values from Multi select custom field then 5 tickets should get auto create.

It will be helpful if i get Code which works for above requirement.

Cheers.


Answers:
author: Ralf Fehling
body: Hey ?
> Multiple issue creation: Use this section to create multiple issues based on the settings you provide.
>
> Iterator (displayed only when the previous option is selected): Enter a Nunjucks template that must return a comma-separated list of values to iterate on. This can be either a comma-separated list of Strings, or a JSON array only if you check the "Iterator returns JSON" option. The post-function iterates over the list and creates one new issue per value
>
> {{issue.fields\["Multi-select field"\] \| dump }} with "Iterator returns JSON" option selected will create one issue per selected option in the Multi-select field

<https://innovalog.atlassian.net/wiki/spaces/JMWEC/pages/120815650/Create+issue+s>

Best Regards

Ralf

comments: author: Prathap DL
body: Hi [@Ralf Fehling](/t5/user/viewprofilepage/user-id/4255904)

It worked. I really appreciate your assistance, it made all the difference in solving my problem!

Thanks.

Prathap DL


author: Graham Twine
body: Hello [@Prathap DL](/t5/user/viewprofilepage/user-id/5541334) and welcome to the community :)

You can take the code you have that creates the issue and look at the number of items in the multi select list as a count.

```
issue.getCustomFieldValue('Multi Select List')?.each{ currentValue ->

   //paste your existing code here
   // You also have the current value
   // if you need to populate the issue with it
   Issues.create('ABC', 'Task') {
      setSummary('my first HAPI ?')
   }

}
```

Have a look at the following from Adaptavast's [documentation](https://docs.adaptavist.com/sr4js/latest/hapi/create-issues)

comments: author: Prathap DL
body: [@Graham Twine](/t5/user/viewprofilepage/user-id/1575905) Thanks for the support. But I got exact answer from [@Ralf Fehling](/t5/user/viewprofilepage/user-id/4255904)

Regards,

Prathap DL


Tags: cloud

jira-cloud
Unable to Edit Schemes and Issue Layout as Admin
Asked by Jamiro Ladaeve Daki:

Hello Jira Community,

I'm facing an issue where, despite being an administrator, I'm unable to edit field schemes and customize the issue layout. Here are the details:

1. **Permissions**: I've verified that I have admin rights.
2. **Field Configuration Schemes**: When I navigate to the "Field Configuration Schemes," everything appears uneditable.
3. **Issue Layout**: The issue layout doesn't allow me to make changes.

Has anyone encountered a similar situation? What steps should I take to troubleshoot this? Any insights would be greatly appreciated!

Thank you in advance for your help!


Answers:
author: dc06c0e3-09e9-4b84-90a7-e1ef177cdcde
body: Hi [@Jamiro Ladaeve Daki](/t5/user/viewprofilepage/user-id/5546076) . Can you share with me a example screenshots?

Thank you.

comments: author: Jamiro Ladaeve Daki
body: Hi [@dc06c0e3-09e9-4b84-90a7-e1ef177cdcde](/t5/user/viewprofilepage/user-id/5486095) as requested:

![Unable to Edit Schemes and Issue Layout as Admin_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/336107i5BC97DF0DC3BE600/image-size/small?v=v2&px=200 "Unable to Edit Schemes and Issue Layout as Admin_2.png")![Unable to Edit Schemes and Issue Layout as Admin_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/336106i01D85F3102A0A667/image-size/large?v=v2&px=999 "Unable to Edit Schemes and Issue Layout as Admin_1.png")

![Unable to Edit Schemes and Issue Layout as Admin_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/336111i32A3332F6483FAEC/image-size/large?v=v2&px=999 "Unable to Edit Schemes and Issue Layout as Admin_2.png")


author: dc06c0e3-09e9-4b84-90a7-e1ef177cdcde
body: [@Jamiro Ladaeve Daki](/t5/user/viewprofilepage/user-id/5546076) Did you try associate to screen ? Because sometimes can perform the ?ssue layout and ?ssue screen schemas update not enough.


Tags: cloud

jira-cloud
Scriptrunner logic for Components
Asked by Thayne Munson:

I am running a scriptrunner filter to identify all the epics my team is working on in a given sprint.

project = dis and issueFunction in epicsOf("sprint = 1625") order by status asc, assignee asc

There are some epics that I want to filter out of the query based on 2 component values(A,B). When I add in the components I don't want, it also filters out epics with no components which I want to keep in the query. I have tried this query 2 ways.

1 Component != A and Component != B

2 Component not in (A, B)

Any thoughts to how I can make this work? Thanks.


Answers:
author: Thayne Munson
body: I knew if I kept looking through community responses I would find the answer. I wasn't aware of the 'Component is Empty' option. This fixed my problem.

```
(component is EMPTY OR (component is not EMPTY AND component not in (A, B, C, D, E)))
```


Tags: cloud

component

jira-cloud

scriptrunner
Create same number of labels from text custom field with multiple values
Asked by Nena Kruljac:

Hello,

How to create same number of labels from text custom field with multiple values?

Example: custom field Domain contains these values: aaa,bbb,ccc 222,ddd - these 4 domains should create 4 labels

It should work in various cases of updates in Domain field:

1. 1 domain is added to custom field - 1 new label

2. multiple domains are added to custom field - multiple new labels are added

3. 1 or a few domains are removed - appropriate labels are removed

4. 1 domain is added to custom field, other domain is removed from custom field - appropriate domain is added and removed

I tried with smart values in automation rules, but with no success. ChatGPT wasn't helpful.

Thank you, best regards, Nena


Answers:
author: Bill Sheboy
body: Hi [@Nena Kruljac](/t5/user/viewprofilepage/user-id/5089983)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

Are there other values in your labels field, or do they only match the values from your custom field, Domain?

If they match exactly, why duplicate the information? Regardless of that, the values could be used to completely replace the labels values.

If there are possibly additional values in labels, unrelated to the Domain values, your rule will be a bit more complicated, and could use the fieldChange smart values: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--fieldChange-->

There are specific ones for added and removed values that could be used with the Edit Issue labels field to add / remove them.

Kind regards,  
Bill

comments: author: Nena Kruljac
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) ,

sorry, I didn't provide all the details (because I supposed that the idea / my question might be "blurred" / lost in too many details).

Yes, there are other labels and they might be used in the future for any other purpose, since anybody can use it anyhow.

Reason for duplicating information: - sync with Jira Align:

1. there is a Jira Align custom field (multivalue) Domain

2. we will sync it to Jira custom field Domain - scripted field - text (from Adaptavist ScriptRunner)

3. this scripted field should be synced to Labels, that can also contain other values (not only values from Domain field)

4. Jira Labels should be synced back to Jira Align tags

5. These Jira Align tags can be used for filtering work items, where Domain custom field can't be used

If Jira Align custom field Domain could be used for filtering work items, we wouldn't need all this.

I'll try with the fieldChange smart values. Somehow my googling didn't find it :-(

Jira custom field Domain will be used also for boards, not only in labels returning back to Jira Align.

Thank you very much, best regards, Nena :-)


Tags: cloud

jira-cloud
Workaround needed - Subtasks on Kanban Board / Due Date Management
Asked by Mischke_ Mona:

Hello everyone,

Perhaps I should say by way of introduction that I am very dissatisfied with the functionality of the business project that I have selected. In case of doubt, it was a momentous mistake to select "Business Project" instead of "Software Project" - even if it is more of a business project.

Unfortunately, I have already invested two weeks in setting up the project - so I definitely don't have the time to set up the project again as a software project and a simple migration doesn't seem to be possible either?

So now to my specific question:

I'm wondering how to use the Kanban board, which is provided in the business project, in a meaningful way if the sub-tasks are firmly attached to the tasks. I have stored sub-tasks for many tasks and these also have a status (by default!). My Kanban board is organised according to the different statuses and I have also added one called "due soon" and implemented a rule that pushes all issues to the status whose due date is only three days away.

However, the problem is that the sub-tasks are not listed individually on the Kanban board. This means that an issue is in status X and it is not at all clear that a number of sub-tasks below it are perhaps in the status "due soon" or even in a completely different status. To do this, I would simply have to manually go into all the tasks on the entire board and have a look at the sub-tasks --\> That can't be the point. How did you solve this? Or do you not work with sub-tasks at all? Or do they never get their own status?

I'm a bit frustrated at the moment because I thought I had found the tool in Jira that would provide me with optimal support for a large project and I've now put so much work into it, but I'm still coming up against limits (that I somehow can't understand). It looks like I'll still have to keep a to-do list of what I have to do and when, but that's exactly what I wanted to avoid and finally get everything in one place.

But maybe other users have a tip how to sole my problem? Or maybe I just oversee functionalities or use them in a wrong way?


Answers:
author: Mischke_ Mona
body: Hey,  
just wanted to let you know, that I found a workaround thanks to a nice Jira User here!   

He posted a way how to add a configurable kanban board although you are in a business project.   

So my problem is solved and I am quite happy.   

Still cannot understand, why this is such a "hidden solution" and not an official feature for users of business projects, but anyway.. Seems that I can still use my project :)


Tags: cloud

jira-cloud
Can we hide some custom fields on edit screen for specific access like "Developers"?
Asked by Monika Prasad:

Can we hide some custom fields on edit screen for specific access like "Developers",

Like the users who and all are having permission as "Developers" in JIRA project, can we hide some specific fields for them in edit screen of any jira issue.


Answers:
author: Jim Knepley - ReleaseTEAM
body: I'm pretty sure that it requires an add-on like [Field Hide for Jira](https://marketplace.atlassian.com/apps/1221774/field-hide-for-jira?tab=overview&hosting=datacenter).


Tags: data-center

jira-data-center
N?o consigo exportar o campo de Colunas do Jira para o PBI
Asked by Gustavo Neto:

Ol?. Bom dia.   
Conseguimos exportar os dados do Jira para o PBI com o Power BI connector for Jira. Por?m o campo de Colunas (equivalente as fases do projeto) n?o s?o exportadas. e mesmo testando todas as op??es ainda n?o conseguimos exportar esse campo. Os status das colunas s?o exportados corretamente.   
Algu?m sabe nos dizer se ? poss?vel exportar esse campo utilizando esse Plug in?


Answers:
author: Anna Odrynska - Alpha Serve
body: Ol? [@Gustavo Neto](/t5/user/viewprofilepage/user-id/5546132)   
Bem-vindo a Atlassian Community!  
Se voc? estiver usando o [Power BI Connector for Jira](https://marketplace.atlassian.com/apps/1221150/power-bi-connector-for-jira?hosting=cloud&tab=overview&utm_source=alphaservesp&utm_medium=referral&utm_campaign=product_page&utm_content=try_it_free) da Alpha Serve, envie uma solicita??o de suporte aqui: <https://aserve.atlassian.net/servicedesk/customer/portal/16>  

Nossa equipe de suporte estar? ansiosa para ajud?-lo!  
Anna


Tags: power-bi
Manage Sprint Permissions and Archived Projects
Asked by srainsba_ruan_com:

*Update: I have updated all of our archived projects and it is still not working. The person I am testing with did not see the start/complete sprint buttons when I removed her from JIRA administrators group. The reason this is important is that I need to clean up this group as some of these individuals will not have permission to create plans.*

Due to a recent change to JIRA Plans, I am now looking more in depth to some of our permission schemes; specifically "Manage Sprint" permissions. I have read other articles and such and I have updated all ACTIVE projects in our instance. (Yes, we have a very complex board filter). My question is, do I have to make the "Manage Sprint" permission updates in our ARCHIVED projects as well?


Answers:
author: Nicolas Grossi
body: [@srainsba_ruan_com](/t5/user/viewprofilepage/user-id/3061082) I guess no, but as you have a premium account you might contact support.atlassian.com

HTH

Nicolas

comments: author: srainsba_ruan_com
body: Thank you. I will contact support.


Tags: cloud

jira-cloud
Need Clarification on Google's Refresh Token Policy and Re-Authorization Requirement
Asked by Karpaga Selvan:

Hi team,

I recently received an email from Atlassian informing me that, due to Google's refresh token policy, I need to re-authorize my Google account every six months. I have a few questions and would appreciate some clarification on this matter:

1. **Why is Atlassian using Google's refresh token policy?** What benefits does it provide, and how does it impact our usage of Atlassian products?
2. **Why is re-authorization necessary every six months?** Is this a security measure, and if so, how does it enhance the security of our Atlassian accounts and data?

I understand the need for security and compliance, but I'd like to get a better grasp on the underlying reasons for this requirement.

Additionally, we are experiencing some other issues and would greatly appreciate it if someone from Atlassian could connect with us to address these concerns in more detail. Your assistance would be immensely helpful.

Thank you!

Best regards,  
Karpaga Selvan M.


Answers:
author: Jim Knepley - ReleaseTEAM
body: **Why is Atlassian using Google's refresh token policy?**

As Atlassian is integrating with Google services, they're beholding to how Google operates.

**Why is re-authorization necessary every six months?**

Specific to Google, I believe that [refresh tokens expire after six months of inactivity](https://developers.google.com/identity/protocols/oauth2). This is probably to keep the number of refresh tokens that they manage to a reasonable level. Re-authorizing is a guaranteed way to show activity.

I suggest you open a ticket with Atlassian support regarding your other issues.


Tags: cloud

jira-cloud
Where to find and check the "Cannot log you in right now, please contact your administrator" error
Asked by Sebastian Pahl:

Recently some of our users cannot log into Jira and get the message "Cannot log you in right now, please contact your administrator" along with an error identifier.

We want to check whats happening but unfortunately we don't find any of the error IDs in the log files. Maybe we check the wrong files or we need to enable logging of such errors!?

Thanks for the help


Answers:
author: Nicolas Grossi
body: [@Sebastian Pahl](/t5/user/viewprofilepage/user-id/5242890) Welcome! What identity manager are you using ?

Nicolas

comments: author: Sebastian Pahl
body: Hey [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) ,

we use an "external" authentication Provider connected via OIDC.


Tags: data-center

datacenter

jira-data-center

jira-server

server
How to create dependencies across Jira cloud instances
Asked by Steve Goodwin:

We have the need to create dependency links (e.g., "blocked by") for issues in our Jira Cloud instance to those in a vendor's Jira Cloud instance. Is this possible? If so, can someone point me in the right direction?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Steve Goodwin](/t5/user/viewprofilepage/user-id/3758795)

You have to create an application link between the two instances and in order to link one issue to the other you have to have the right permissions. Keep in mind that if anyone doesn't have the browse project permission will not be able to see any linked issue.

<https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/>

<https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-linking/>

comments: author: Steve Goodwin
body: Thank you [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) , that's exactly what I am looking for. Appreciate your reply.


author: Jan Westphal
body: Hello Steve,  

since its a vendor you might need some more safety measures before doing so to grant information safely but you can Link Jira Instances:

<https://community.atlassian.com/t5/Jira-questions/Can-you-link-2-Jira-Cloud-Instances/qaq-p/1671876>

Best regards,  
Jan

comments: author: Steve Goodwin
body: Thanks [@Jan Westphal](/t5/user/viewprofilepage/user-id/5350246) , I said "vendor" to simplify the situation when asking the question. This is actually a joint instance of Jira cloud where both us and the company we're partnering with have access. That said, security is paramount. Thanks for the link!


Tags: cloud

dependency

issue-link

jira-cloud

link
How do I reactivate a colleague back to our Trello Board?
Asked by Joel Harris:

Hello,  

I need some help reactivating my colleague Megan Noli back onto our two boards within Trello. I don't see a reactivate option next to her name. Please see the attached screenshot. Are you able to help me get her reactivated?  

Thanks,  
Joel  
![Screenshot 2023-12-18 at 10.03.26 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/297231i664A536BF4CE3414/image-size/large?v=v2&px=999 "Screenshot 2023-12-18 at 10.03.26 AM.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Deactivated suggests you have deactivated their account, not their access, you'll need to go to administrate users to check what the state of the account is.

comments: author: Joel Harris
body: Thanks for your reply. I'm not sure how or why this would have happened. I'm the admin on our Trello account and I don't see another way to reactivate her account.


author: Joel Harris
body: Do I need to remove her and then re-add her to the boards?


author: Nic Brough -Adaptavist-
body: That would definitely be worth a try. It will not do any harm.


author: Joel Harris
body: Ok. I removed her but will I get charged again for re adding her? Don't want it to get charged for a new member when she was already on the boards previously.


author: Nic Brough -Adaptavist-
body: No, nothing to worry about on the costs.

Licencing doesn't work that way, licences do not go to people, you just pay for X users, no matter who they are!

There's no charge for a "new" member, just a standing charge for each current user. You would not have been paying for her old account, as it was disabled and hence not current.


author: Joel Harris
body: That's great to hear! Thanks for your help thus far. I went ahead and removed my colleague and resent her the invite to join back towards the end of Dec but she hasn't received it.

Is there something else that I can do so she can access to her Trello boards again?
Guest on two boards - how would the fee change ?
Asked by Stina Pierre Boati:

Hi,

We have a guest on one Trello board that will also need to be a guest on another board for a couple of weeks. Will that cause a higher rate for the whole year or just for the certain weeks when she is a guest on two bords?

Thanks

Stina


Answers:
author: Dreamsuite Mike
body: If you pay yearly, you will end up them being a billed member for the term.

If you pay monthly, you can add as a multi-board guest and pay that month then remove them and the billing will drop down
I didn't apply for a premium, but it was automatically paid.
Asked by ??:

I didn't apply for a premium, but it was automatically paid.

If there are more than 10 boards, does it automatically switch from basic to premium?

i didn't know.

If possible, I would like to get a refund without using the premium.

Is there any way I can get a refund?


Answers:
author: Mayuresh Kamble
body: Hi [@??](/t5/user/viewprofilepage/user-id/5388403) ,

You will need to contact [Atlassian Support](https://support.atlassian.com/contact) they would be able to help you on this.

Regards,  
Mayuresh
How long does a subscription problem/refund support issue take?
Asked by Jeroen Balk:

Hello,

The 8th of December I created a support issue regarding a subscription I accidently started and wanted to refund. As there is an 30-day refund policy I think this is just some normal routine issue which shouldn't take too long.

After a week I didn't hear from Atlassian support yet, so I decided to submit another issue with a reference to the first ticketnumber. Now it's around 10 days ago and I didn't hear a thing.

Does anyone know how long this usually takes, or could something be wrong?

Regards,

Jeroen


Answers:
author: Jack Brickey
body: Hi [@Jeroen Balk](/t5/user/viewprofilepage/user-id/5388195) , Did you escalate the support issue?