youngmon/atlassian-qna huggingface dataset:
How to export a confluence page in word with landscape mode?
Asked by Karthick Jaganathan:

How to export a confluence page in word with landscape mode?

Note : Not as PDF but as word in landscape mode.


Answers:
author: Shannon S
body: Hello Karthick,

Excellent question! This isn't a feature in Confluence, but there are several add-ons that might be able to help you with this:

* [Export Add-ons for Confluence](https://marketplace.atlassian.com/search?product=confluence&query=word%20export)

I've included your question in the Marketplace collection here as well, in case any users are familiar with this problem and have a workaround for their own instance.

Regards,

Shannon


author: EPS Software Engineering AG
body: Hi [@Karthick Jaganathan](/t5/user/viewprofilepage/user-id/1487451)

Our OneOffixx Exporter provides this functionality as well. Simply place the macro Page Orientation in the Confluence page. You can either export the page in Word or PDF. The header and footer in Word are handled correct, e.g. the logo will be in the right hand corner for the portrait and landscape format.

You find the [OneOffixx Exporter](https://marketplace.atlassian.com/apps/1220419/oneoffixx-exporter-word-pdf?hosting=server&tab=overview) on the Marketplace.

Regards,  
Stephan (CEO of EPS Software Engineering AG, the vendor of the OneOffixx Exporter)


author: Nils Bier _K15t_
body: Hi [@Karthick Jaganathan](/t5/user/viewprofilepage/user-id/1487451)

In our [Scroll Word Exporter](https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?hosting=server&tab=overview) we've introduced a special macro that allows you to control the page orientation of certain pages / certain content of pages.

You simply place the macro before the content that should be exported in another page orientation, and switch back using another macro once you want to use portrait format again. Further information can be found in our [documentation](https://help.k15t.com/scroll-word-exporter/latest/server/change-the-page-orientation-147034760.html).

Feel free to give [Scroll Word Exporter](https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?hosting=server&tab=overview) a try, and please let us know via [support@k15t.com](mailto:support@k15t.com) if you have any problems or questions regarding the app.

Cheers,  
Nils


Tags: atlassian-marketplace
Access other organisation's Confluence space
Asked by ?dne Brunborg:

A Confluence space is set up for anonymous View access, and this works fine (of course). Everyone on the internet is able to access the space. Or, almost everyone:

When a user outside the organisation is logged in with an Atlassian Cloud account (to access a different organisation's JIRA and Confluence), the following message appears: "*Your access has been revoked. Looks like your administrator has marked your account as inactive.* "

Is there a setting which will allow this user to access said Confluence space?


Answers:
author: Shannon S
body: Hello [@?dne Brunborg](/t5/user/viewprofilepage/user-id/2440523),

Thank you for contacting us. At this time if a user is logged into any Atlassian Cloud account, then they are not considered anonymous.

There's a feature request below to be able to allow anonymous access to logged-in users.

* [CONFCLOUD-30161](https://jira.atlassian.com/browse/CONFCLOUD-30161) *Allow unlicensed, authenticated users to have anonymous read-only* access

You'll need to have that user log out of their Atlassian ID, or have them open the article in Incognito or Private Browsing mode in their browser.

I hope that's clear, but do let me know if you have any questions about this.

Regards,

Shannon


Tags: cloud

confluence-cloud
Unable to edit New Experience pages on Confluence Cloud.
Asked by John M:

I was able to create and edit the **New Experience**pages but now I am no longer able to edit any such pages without any warning!

My permissions are good from what I have checked for the Space and the page.

The editor launches but I can't put the cursor inside and the formatting bar is greyed out.

Help!

![Screenshot 2019-09-18 at 11.53.25 AM.png](/t5/image/serverpage/image-id/66617iCADB352206C0AC07/image-size/large?v=v2&px=999 "Screenshot 2019-09-18 at 11.53.25 AM.png")


Answers:
author: Shannon S
body: Hello John,

Happy to help. Could you try clearing your browser cache, and see if this helps resolve the issue?

1. If not, does this occur on more than one browser?
2. Are any other users able to replicate?
3. Does it happen on all other pages?

Thank you for your help!

Shannon


Tags: cloud

confluence-cloud
How can I get access right to confluence if I have an Jira account from my company's account?
Asked by YUQING_WANG:

Hi,

I already have a Jira account using my company's email. I can go to jira. However, I cannot access to confluence to produce PR and UC. Could you tell me how to do it? My colleague tell me a solution is to raise an incident under customer zero service dest project via Jira, and refer CZSD-22508 to raise a ticket. However, I don't know the meaning of it.

Please tell me how to have the right to access Confluence.

Many Thanks!

Yuqing


Answers:
author: Kiran Panduga {Appfire}
body: Hi

If you want all the JIRA users access Confluence using their JIRA credentials, then they will have to configure JIRA user Management in confluence.

**To connect Confluence to a Jira application:**

1. In your Jira application go to \> **User Management** \>**Jira User Server** .  
   (For Jira 6.4 and earlier go to your Jira administration screen then **Users** \> **Jira User Server** )
   * Click **Add Application**.
   * Enter the **application name** and **password** that Confluence will use when accessing Jira.
   * Enter the **IP address** or addresses of your Confluence server.
   * **Save** the new application.

For more information, please visit the below KB article -

<https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html>

Thanks,

Kiran.
Creating any sort of space fails silently
Asked by Peter Mariner:

Haven't used confluence for a couple of years, but I am seeing flaky behaviour if I try to create any type of space ( tried Knowledge, Documentation, no luck ) this morning. Sometimes the "create" button remains greyed out after I fill out all the details, other times it's active but when I click it there's zero feedback and nothing happens. In console I see a 403 coming back from some ajax request. Lots of errors if I generally click around trying to do stuff, quite a number of Cross-origin requests failing from Atlassian's side. Any issues today? It looks pretty broken. :(

WIn 10 / Chrome 76


Answers:
author: Peter Mariner
body: Judging by the deluge of replies, is appears Confluence being unusable is expected behaviour. Moving forward, I'll be recommending the team look at moving to a platform that actually works. Our company should not be paying for this.


Tags: confluence-cloud
Only some spaces in a single instance of Confluence Cloud have updated UI/Editor...why?
Asked by Daniel Reed:

We have a confluence cloud instance for our knowledge base. Some Spaces in that KB have the updated UI/editor (for example, the new blue styling for the "info" panel). Other spaces in the SAME instance do not.

Why isn't this rolled out for the whole instance? Or is there something I can do to get it rolled out to the whole instance?

Thank you in advance.


Answers:
author: Daniel Reed
body: it has been brought to my attention that old pages will never use the "new UI/layout," only newly created ones. This seems to be what is going on, which I have to say, is somewhat annoying because the formatting on the old pages seems to have suffered some regression (no left padding on first column table cells for instance).

But I guess my original issue is a non-issue since I wasn't creating a new page (copying an old page to reuse much of the content). Any thoughts on an "upgrade page" feature at some point?


Tags: confluence-cloud
VirturalBox
Asked by Frankie.Nicko:

I have permissions to Confluence on my regular Mac but when I click on the link in my email. When I open my virtualbox and use the browsers in it, I log into my email account, click on the invite and it goes to a Restricted message. What am I doing wrong or is there something I am missing? By the way, I am on the virtualbox now.

TIA

Frankie


Answers:
author: Sloan
body: Hi there Frankie

Are you using Confluence Cloud? It shouldn't matter if you are accessing from a normal desktop or a VM as long it is a supported webbrowser (Edge, Firefox and Chrome for example)

Can you tell us what link in email are you referring ing exactly to?

Regards  
Nick

comments: author: Frankie.Nicko
body: Hi Nick,

I am using Chrome and Confluence Cloud with my companies name after the https and I have also copied the link into a new tab instead and still gives me the restricted message but I can enter as many times as I want from my MAC.


author: Sloan
body: Can you show us the "Restricted message"? It's strange, I assume the VM is not in a different Network than it's host?

Can you access Cloud via the normal way opening it via {your chosen name}.atlassian.net.

Also try login in [https://id.atlassian.com](https://id.atlassian.com/) before trying to access your Confluence.

Cheers  
Niklas


author: Frankie.Nicko
body: Niklas,

So I was able to get in by using our team id info. and basically it automatically validated the id while in that browser.

Thanks!


author: Sloan
body: Great, you are welcome!


author: Raynard Rhodes
body: Could it be the link has already been used? Have you attempted to enter the confluence URL directly into the browser instead of using a link?

comments: author: Frankie.Nicko
body: Raynard,

I have tried copied the link into the browser and the link works every time on my MAC, just don't seem to work in the virtualbox.


Tags: cloud

confluence-cloud
Accessing internal Confluence Tables / Data through Active Objects Entities
Asked by normansuesstrunk:

I have successfully set up a confluence server plugin exposing a custom AO-Entity through a servlet.  

I basically want to access the "internal" confluence tables with AO-Entities, so i can build for example a many-to-one relationship between the logged in users and let's say a custom Note-Entity:  

```
public interface Note extends Entity{    ...    @OneToMany    public User getUser() // is there a User-Entity class that directly relates to the internal confluence user-table (cwd_user)?  
```

I did a search and found those threads but they presented not a full answer (at least to me)

* <https://community.atlassian.com/t5/Confluence-questions/How-to-use-confluence-Active-Objects/qaq-p/769928>
* <https://community.developer.atlassian.com/t/referencing-confluence-entities-from-custom-active-object-entities/31639>

* Are there "pre-defined" entities to access the confluence tables?
* If not, what is the approach to connect custom entities with the internal?


Answers:
author: Nic Brough -Adaptavist-
body: You don't. Active Object tables are there to be defined by your apps for use by your apps, so you can code for access to them in your app.

But the internal tables, such as cwd_user should be accessed via the internal Confluence API. There's no AO duplication of them, you shouldn't need anything like that.

comments: author: normansuesstrunk
body: I see. Thank you very much.
Success message styling
Asked by Jan Priebe:

Hello, can anyone tell how this success notification can be styled? I need to change the color on the left icon bar. This comes up at the upper right when deleting a page, or when other actions succeed.

Thanks

![success.PNG](/t5/image/serverpage/image-id/66561i1ED5893F16518BE3/image-size/large?v=v2&px=999 "success.PNG")


Answers:
author: Vero Rivas
body: Hi [@Jan Priebe](/t5/user/viewprofilepage/user-id/3428429)

Look at this post, maybe can help you

<https://aui.atlassian.com/aui/7.8/docs/messages.html>

Cheers
Insert a "FIND" search box for a page
Asked by Terri Cooper:

I have a page that contains definitions and I want an easy way to find a specified word(s) on this page only. I've tried adding a LiveSearch macro and it will find the word but only points me to the page. I want it to act similar to how you find results using (Ctrl+F).


Answers:
author: jira guy
body: It doesn't work that way. I see you are trying to accomplish browser search on confluence page.

However, users can search using a search/replace plugin while in edit mode. I doubt there is an add-on that provides macro in the page view.


Tags: cloud

confluence-cloud
How to resolve System Error? ( illegalStateException)
Asked by KYOUNG WON LEE:

i trying installing APM ( github : scouter-project ) cause illegalStateException on Confluence

When Exception, access to Confluence URL viewing System Error Page

**Cause**

**java.lang.illegalStateException : There should be at least one AvatarProvider module registered in the plugin system.**

**at com.atlassian.confluence.user.avatar.AvatarProviderAccessor.getAvatarProvider\~**

set this option On tomcat WAS ( \~/bin/setenv.sh )

addon JAVA_OPTS

1. -Djavaagent: \~

2. -Dscouter\~$PATH

How to resolve Confluence ? what setting need?

i already trying to bootdelegation Option , but failed

|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| `-Datlassian.org.osgi.framework.bootdelegation=META-INF.services,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apache.xalan.*,sun.*,com.sun.jndi,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.*,com.sun.xml.bind.*` |


Answers:
author: Gonchik Tsymzhitov
body: Thanks for the mention to the project.

Looks like you need to set with exact mention to jar file as javaagent parameter required


Tags: confluence-server

exception

server
Issue with Page Tree Macro
Asked by SUMMIT:

We are using Page Tree macro in our Space to display the TOC. We want to use the @self in the Root Page parameter, but it does not seem to recognize the @self as valid input.

We also tried with using page name in the Root Page parameter. Although, it displays the expected pages in the TOC in Preview section, but, when we save the page, the TOC is not getting generated.

Referred to the following help link:

<https://confluence.atlassian.com/doc/page-tree-macro-163414255.html>

Please help.

Attached are a few screenshots.

![page name step 1.jpg](/t5/image/serverpage/image-id/66543i5C9B882A4A094148/image-size/large?v=v2&px=999 "page name step 1.jpg")![page name step 2.jpg](/t5/image/serverpage/image-id/66540iD357A939D92B4FC0/image-size/large?v=v2&px=999 "page name step 2.jpg")![page name step3.jpg](/t5/image/serverpage/image-id/66544i0E3E6B4FD05634F6/image-size/large?v=v2&px=999 "page name step3.jpg")![self screen shot.jpg](/t5/image/serverpage/image-id/66541i17A1F7A752B1895A/image-size/large?v=v2&px=999 "self screen shot.jpg")


Answers:
author: Michael Kuhl _Appfire_
body: Hi [@SUMMIT](/t5/user/viewprofilepage/user-id/1827393) - Have you tried using @self, ignoring the error and saving the macro and page? I have seen that macro complain about @self in the macro dialog but still work as expected.

comments: author: SUMMIT
body: Hello Michael,

Yes, we did. It displays a blank TOC.

![self 2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/66604i01A357C7D1F965FE/image-size/large?v=v2&px=999 "self 2.jpg")


author: Michael Kuhl _Appfire_
body: This may be an index problem. You may want to [reindex Confluence](https://confluence.atlassian.com/confkb/searching-and-indexing-troubleshooting-180847237.html) to see if it resolves the issue. Otherwise the next step would be contacting Atlassian support.


Tags: server
Unable to remove a Confluence user
Asked by GC Automation:

Attempts to remove a user from confluence-users (he no longer works here), provides error: "Could not remove user 'jfkxxxx' as a member of group 'confluence-users'. Check your server logs for more information. We're running server locally, with LDAP integration but this is a local group (not an AD group).

Checking var/atlassian/application-data/confluence/logs/atlassian-confluence.log gives me this error:

2019-09-17 08:53:57,111 INFO \[read-only-transaction:thread-1\] \[atlassian.confluence.user.DefaultUserAccessor\] getUserNamesWithConfluenceAccess Found USE permission with no associated username or group:  
\[USECONFLUENCE,0,null,null,null\] 2019-09-17 08:54:06,500 ERROR \[http-nio-8090-exec-5\] \[bucket.user.DefaultUserAccessor\] removeMembership Failed to remove 'jfkxxxx' as a member of 'confluence-users'  
-- referer: <https://cmsconfluence.generalcode.com/admin/users/domembersofgroupsearch.action?membersOfGroupTerm=confluence-users> \| url: /admin/users/removeuserfromgroup.action \| traceId: ab4502985c5e5597 \| userName:  
lgraham \| action: removeuserfromgroup com.atlassian.user.EntityException: com.atlassian.crowd.exception.OperationNotPermittedException: com.atlassian.crowd.exception.ApplicationPermissionException: At least one  
directory containing jfkxxxx as a member of confluence-users does not have write permission


Answers:
author: GC Automation
body: Leaving this question here, in case anyone else experiences this. Turns out Confluence got its group membership information from the Jira service. Removing the group membership in Jira and then synchronizing the user directory (within Confluence), and he no longer appeared in the group.

It's mildly aggravating that the add/remove user prompting seems to be available in Confluence even though it's not usable.

comments: author: Moritz W
body: Thank you!

Worked for me too.


Tags: confluence-server

jira

jira-server

server
Which kind of Organisation for A Confluence which gather 8 departments ?
Asked by Francoise DUCLOS:

Hello All,

I'm in charge to gather information of the department and to build a Confluence for 8 departments. First of all, I was focused on a single set of parents and child pages, but yesterday a woman from Atlassian partner organisation tols me to have separate spaces for department and Pages for central information.

Does it makes sense for you ?

WHERE can I find instruction and/or recommendations to build up a performant Confluence site

Best Regards


Answers:
author: Sloan
body: Hi Francoise

It might be a good Idea to give the departments their own spaces. :)  
Might give them the feeling to ?have their own piece" of the Confluence and they might be motivated to cultivate e content. ;)

Maybe there are topics where you would want to create spaces with no o a department and having the context of a product or projects where then multiple departments are collaborating.

Are you planning to go on Confluence Server or Data Center? Then you can check out this guide regarding perfomance: <https://confluence.atlassian.com/doc/performance-tuning-130289.html>

And here the server requirements for the minimum: <https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html>

Usually you only have to worry about in perfomance in instances with hundreds or thousand of users.

Regards  
Nick
Issues access Confluence
Asked by Lebohang Mokoena:

We currently on Atlassian cloud and we having an issue access confluence. Nothing is loading or we getting the message below.![Capture (2).PNG](/t5/image/serverpage/image-id/66503i5874ED10CE5E20C4/image-size/large?v=v2&px=999 "Capture (2).PNG")


Answers:
author: Andy - PTC Redundant
body: [@Lebohang Mokoena](/t5/user/viewprofilepage/user-id/1179847) YES! There were big issues across the board this morning with Cloud! Many of us affected.

You can always follow the status of Atlassian issues here:

**<https://status.atlassian.com/>**As you can see from the "Past Incidents" log, there was a general (and irritating) outage!
Not able to access confluence
Asked by Lebohang Mokoena:

Our company is on Atlassian cloud and today we experiencing an issue with Confluence. Nothing is loading, some people are getting the below message![Capture (2).PNG](/t5/image/serverpage/image-id/66501i3CACA7790541F5E7/image-size/large?v=v2&px=999 "Capture (2).PNG")


Answers:
author: Teodora V
body: It has a significant outage of some Cloud services today. Our Documentation which is on Confluence Cloud is now running, so it's a matter of time to be all fixed. :)


author: Andy - PTC Redundant
body: [@Lebohang Mokoena](/t5/user/viewprofilepage/user-id/1179847) : Same answer as to your other question..

YES! There were big issues across the board this morning with Cloud! Many of us affected.

You can always follow the status of Atlassian issues here:

**<https://status.atlassian.com/>**As you can see from the "Past Incidents" log, there was a general (and irritating) outage!


author: Lebohang Mokoena
body: All is working fine now on our site. Thank you

comments: author: Andy - PTC Redundant
body: Great :D
Getting error in JIRA sprint health gadget
Asked by Sarah Noor:

i have been using this gadget for some time now but suddenly seeing this error and not able to view sprint health status:

The resource https://\<domain\>.atlassian.net/rest/greenhopper/1.0/xboard/config.json, cannot be found.

I have seen other posts on this issue but they seem to be very old and i did not find any solution.

We are using JIRA cloud software and seeing this error on confluence only.


Answers:
author: Shannon S
body: Hello Sarah,

Thank you for reporting this to us.

1. Just to confirm, when you visit Jira software and view all boards, you are able to view the board?
2. Are you logged into Confluence with the same user that you use for Jira?
3. Do other users encounter the same issue?
4. When did this first break?

Thank you for your help!

Regards,

Shannon

comments: author: Sarah Noor
body: 1. yes, I was able to see all the tickets and the board

2. yes, I was logged in with the same user.

3. I am not sure but I think this was specific to one board's gadget and many people got the same error.

4. first broke on the day I reported here.

It seems to be working now but it would be great if the error could be checked at backend.


author: Shannon S
body: Sarah,

Thank you for confirming that! The [Cloud Support Team](https://support.atlassian.com/contact) has access to your site logs, so they would be able to look at your site for you to determine what the issue was.

If you want, you can raise a ticket with them, or if it occurs again they will be able to assist you.

Regards,

Shannon


Tags: cloud

confluence-cloud

developer

error

jira

jira-software
Your Atlassian Cloud site is currently unavailable is displayed on opening any Jira
Asked by veenan:

"Page Unavailable, Your Atlassian Cloud site is currently unavailable." page is displayed on opening any JIRA.

Browser:

1. Firefox: 68.1.0esr (64-bit)
2. Google Chrome: Version 76.0.3809.132

Followed the workaround steps mentioned in the <https://confluence.atlassian.com/confkb/confluence-page-does-not-load-page-unavailable-779165993.html>

Yet we are facing the same issue. Please resolve the issue asap


Answers:
author: Petr Van??ek
body: Hi,

you are on Community site. For support you should go to support site, but in many cases like that try to first check out Status page here:  

<https://status.atlassian.com/>  

As you can see there are some problems with Cloud.

comments: author: Andy - PTC Redundant
body: [@veenan](/t5/user/viewprofilepage/user-id/3561617) YES! There were big issues across the board this morning with Cloud! Many of us affected. Always keep StatusPage in mind for these types of moments!

In the meantime it's resolved and as you can see from the "Past Incidents" log, there was a general (and irritating) outage!

**#HUGOPS**;o)


author: Nafi Ngom
body: Your Atlassian Cloud site is currently unavailable. j'ai ce probl?me comment le r?soudre


Tags: cloud

confluence-cloud