youngmon/atlassian-qna huggingface dataset:
Changing the name of a Space
Asked by Haryati:

Hi,

I would like to change the name of a Space - from APAC ICB to APAC Client Business. I would also want help on how to get space admin rights to this space. Can someone please help?

<https://webster.bfm.com/Wiki/display/AI/Operating+Manual>

Thanks,

Yati


Answers:
author: Fadoua
body: [@Haryati](/t5/user/viewprofilepage/user-id/3657865)

Your Confluence Admin needs to make you a space admin.

However changing the Space name can only be done by Confluence Admin. The only one issue that you need to make sure about is that when you change the space name, the space key won't change.

It is something to keep in mind.

Best

Fadoua

comments: author: Haryati
body: [@Fadoua](/t5/user/viewprofilepage/user-id/655791) How can I identify the Confluence Admin for this APAC ICB page? I need the admin to also make me a space admin.

Please help.

Regards,

Yati


author: Fadoua
body: [@Haryati](/t5/user/viewprofilepage/user-id/3657865)

Only a Confluence Admin or a Space admin can provide you details about the space and tell you who is a Space admin(s). A space can have more than one admin. Can you see on the left frame in Confluence Space Settings?

![Screen Shot 2020-02-13 at 7.47.50 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/82965i046F434D78FFBC08/image-size/large?v=v2&px=999 "Screen Shot 2020-02-13 at 7.47.50 AM.png")

Best,

Fadoua


author: Fadoua
body: [@Haryati](/t5/user/viewprofilepage/user-id/3657865) any luck?


Tags: cloud

confluence-cloud
Best integration for Questions, Jira and Slack?
Asked by Kirsten Kenny:

We currently have Confluence as a knowledge base. Jira for helpdesk support and Slack as our primary method of communication. Our Slack channels are full of great questions, and I want a way of making them searchable, repeatable etc. as the same questions do get asked. I have looked at Questions for Confluence, but want options on integration with the tools we already have.

Any ideas?

Thanks

Kirsten


Answers:
author: Shannon S
body: Hello Kirsten,

Happy to help you with this!

Could you help me to understand exactly what you're looking to do? It sounds like you want to be able to search Slack for answers to your questions, which you can do via Slack. Are you asking to search Slack via Confluence or Jira?

If so, this is not possible in our Slack integration, but I've added your question to the **Marketplace**collection, in case anyone else has some suggestions about a 3rd party add-on you can use.

For more details on what is supported in our Slack integrations, you can give the following a read:

* [Confluence Cloud for Slack](https://confluence.atlassian.com/confcloud/confluence-cloud-for-slack-956709523.html)
* [Jira Cloud for Slack](https://confluence.atlassian.com/jirasoftwarecloud/jira-cloud-for-slack-950819054.html)

Let me know if you have any questions about that.

Regards,

Shannon


Tags: atl-int

atlassian-marketplace

confluence-cloud

jira

questions-for-confluence
Revision markup
Asked by Raman Mahapatra:

Is there a way for the user to see a page with all revision markups just like MS Word's revision markups mode?


Answers:
author: Shannon S
body: Hello Raman,

Thank you for contacting us about this.

If you simply want to see the differences, then you can use the [Page History comparison view.](https://confluence.atlassian.com/confcloud/create-edit-and-publish-724764831.html)

Otherwise, I think you might be referring to the Change Comment box, which is where you would have previously added a comment about what you changed. That feature was removed in the new editor.

* [CONFCLOUD-65695](https://jira.atlassian.com/browse/CONFCLOUD-65695) *Bring back the "what's changed" comment box*

Although it was removed, a lot of our customers were using this feature, so we've tracked it in the above request in order to consider an alternative or replacement for this feature. We will revisit this in the future, so please watch the case in order to be updated of any progress in the future.

Regards,

Shannon

comments: author: Raman Mahapatra
body: [@Shannon S](/t5/user/viewprofilepage/user-id/510046),

Thanks for the response.


Tags: cloud

confluence-cloud
New Confluence Theme/Style is Gone?
Asked by Matthew Seigler:

Hello,

I just started testing out Confluence Cloud a couple of weeks ago and I noticed at one point that it told me that I was using a new type of "theme" essentially, and it notified me of the option to go to the old one. (The new "theme" was all white with the navigation bar at the top, whereas the old "classic" one had the navigation bar on the left and it had a lot of blue.) I tried the classic one just to see and I ultimately stuck with the new style as I preferred it and I've used it with the new style for the past week.

Today upon visiting my Confluence cloud to check something I noticed the style has reverted and I can no longer find an option to convert it back. Am I missing something or did they get rid of the new style?

(Note I did check under the settings "Look and Feel" section and the "Site Theme" is set to the "Default Theme" without the option of the new one.)

Thank you.


Answers:
author: Elaine H.
body: Hi [@Matthew Seigler](/t5/user/viewprofilepage/user-id/3705428) ,

I'm Elaine from Confluence Product Management. What you experienced is an unintended rollback of the new top navigation experience due to technical issues.

We recently discovered that some Confluence sites (\<2% of all sites) received the new top navigation experience on December 12, 2019 PST, and then it went back to side navigation on January 28, 2020 PST. Your site could be one of the affected.

Our team's top priority is bringing back the intended navigation. Please watch <https://jira.atlassian.com/browse/CONFCLOUD-69276> to stay posted on the latest status.

Thank you for your patience. Please let us know if there's anything we can be of help.


Tags: cloud

confluence-cloud
Create Space "An unknown server error has occurred."
Asked by chrishacia:

I try to create a space and I get a dialog with only "An unknown server error has occurred." in it.

doing tail -f atlassian-confluence.log shows me this

2020-02-03 09:49:57,034 WARN \[http-nio-8090-exec-9\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:  
-\>\[PluginReadWriteTx\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1017308383)  
-- referer: <http://confluence.xxxx.com/> \| url: /rest/create-dialog/1.0/space-blueprint/dialog/web-items \| traceId: 5da32d3665abec3c \| userName: xxxxxx

This is a fresh install of confluence on a freshly installed ubuntu 18.04. The only other thing on the server (and working what I can tell so far is JIRA).

I'm not sure how to check the version of confluence and Jira, but they were both freshly downloaded within the past week (today is 2020-02-03).

I came across a post elsewhere on confluence, that suggested dropping 3 tables in the DB, and deleting a handful of plugin folders, would solve the issue. But for me it did not.

One other thing I notice is, I have a couple of plugins that say they can update but they also get a similar error when attempting to update. Not sure if it is related.


Answers:
author: Fadoua
body: [@chrishacia](/t5/user/viewprofilepage/user-id/3731624)

Your problem sounds like an SSL issue.

Here is a link to a page that may help:

<https://confluence.atlassian.com/conf61/running-confluence-over-ssl-or-https-877188632.html>

Keep us posted, or if you have any questions don't hesitate to ask.

Best,

Fadoua


Tags: confluence-server

server
I am trying to connect to MySQL server with Confluence. I am getting the following error:
Asked by mukeshnandan9:

I am trying to connect to MySQL server with Java. I am getting the following error:

![Capture 1111.PNG](/t5/image/serverpage/image-id/81488iEB21977A1BC6DB73/image-size/large?v=v2&px=999 "Capture 1111.PNG")Please guide me some steps to resolve this issue !!!


Answers:
author: DPKJ
body: [@mukeshnandan9](/t5/user/viewprofilepage/user-id/3725904) Welcome to the community!

This is what you should have a look for Confluence Knowledge Base - <https://confluence.atlassian.com/confkb/com-mysql-jdbc-exceptions-mysqlnontransientconnectionexception-when-installing-confluence-on-mysql-on-os-x-10-4-due-to-mysql-networking-configuration-120521273.html>


Tags: confluence-server

server
Link to heading in another page breaks in PDF export
Asked by Rohit Parmar:

I have a custom PDF export; where link to a heading in another page does not navigate to the corresponding heading within the PDF, but rather takes to the online Confluence link.

TopicA

Text \[link to TopicB/HeadingC\]

TopicB

HeadingC

In this case, when custom export the space with just TopicA and TopicB, the link from \`Text\` to \`HeadingC\` under TopicB doesn't navigate within the PDF but goes to the online page and corresponding heading.


Answers:
author: Shannon S
body: Hello Rohit,

Thank you for reporting this to us. I have a few questions for you, if you have a moment.

1. Could you tell me if you have any [PDF customizations](https://confluence.atlassian.com/confcloud/customize-exports-to-pdf-724764825.html)?
2. Were you only able to replicate this with a certain export?
3. Do all of the heading links do this, or only specific ones?
4. Are there any special characters in the headings?
5. Are these pages on the newer editor, the legacy editor, or a combination of both? You'll know when you're on the new editor because the **Publish** button will be on the top right-hand corner (as opposed to the bottom right-hand corner in the legacy editor.)

Thank you for your help!

Regards,

Shannon


Tags: confluence-cloud
how to program a final version (no changes available) in Confluence
Asked by Francoise DUCLOS:

I create customize workflow with Comala. I use the markuo editor and the trigger to define special action of each validation step.

Is there some one to help me by giving me the way to forbidden changes in a document automatically (maybe something with status page?)

Best regards to the community


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

as Comala Documents (Workflows) is a pretty complex addon, I'd suggest you contact the Comala support directly. They're doing a great job supporting their addons.

<https://comalatech.jira.com/servicedesk/customer/portals>

Best

JP


author: James Conway
body: [@JP _AC Bielefeld Leader_](/t5/user/viewprofilepage/user-id/1135065) thanks for your reply and kind words! We really appreciate it! You are right that contacting our support team (<http://support.comalatech.com/>) is the quickest route to getting help.

[@Francoise DUCLOS](/t5/user/viewprofilepage/user-id/3443995) are you familiar with the {set-restriction}, {add-restriction} and {remove-restriction} action macros? We have a really useful example page in our wiki: <https://wiki.comalatech.com/display/cdml/Add%2C+remove+and+set+page+restrictions>

Kind regards

James  
Senior Product Manager

comments: author: Francoise DUCLOS
body: I took time , but I will have a look on it this week, thanks very much


author: Francoise DUCLOS
body: Hi, I had a look on your page remove+and+set+page+restrictions but I can't find the right way to "blocked" my page in the final version.Do you have a sample code, which explain how to forbidden all changes in a page ?

Best regards

Fran?oise


author: James Conway
body: Hi [@Francoise DUCLOS](/t5/user/viewprofilepage/user-id/3443995)

Try this markup:

```
{workflow:name=Restrictions example}
    {state:Draft|approved=Published}
        {approval:Review}
    {state}
    {state:Published}
    {state}
    {trigger:pageapproved|approval=Review}
        {set-restrictions:type=view|group=confluence-users}
        {set-restrictions:type=edit|group=confluence-administrators}
    {trigger}
{workflow}
```

Kind regards

James


Tags: confluence-server

server
Unlisted option for Page restrictions
Asked by khairul.anwar.sajali:

Hello. Is there a way to restrict pages from appearing in searches when you're not part of the allowed groups but when given the link to the page, you're able to view it? Similar to YouTube's Unlisted Privacy option.

We may want to "Share as comment" some articles which are restricted from view as we are handling a ticket.

The use case is similar to that of YouTube, we want the article to not be searchable but when given the link to a user, the user should be able to view it without needing to grant access to the user.


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

AFAIK not out of the box.

You might want to check:

[https://marketplace.atlassian.com/search?hosting=server\&product=confluence\&query=share%20page](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=share%20page)

Best

JP


Tags: confluence-server

server
Bulk import of Documents to Confluence from Teamforge
Asked by svaddeman:

Hi All,

We are planning to Migrate the documents from team forge to confluence .As we have large no.of documents available in Teamforge i am looking for any Bulk import possibility in confluence as it is very risk to upload manually that many no.of documents including pages and child pages.Can i please get any help form anyone in this process please

The version of is Confluence 6.2.1

Thanks in advance.

Thanks,

Sowmya


Answers:
author: Shannon S
body: Hello Sowmya,

I would recommend that you use WebDAV to work with your pages and files. Have a look at [Use a WebDAV Client to Work with Pages](https://confluence.atlassian.com/doc/use-a-webdav-client-to-work-with-pages-200704169.html) for more information.

If you have any trouble, please let us konw.

Take care,

Shannon


Tags: confluence-server
How to fetch list of Disbaled Users and Delete the Spaces own by them
Asked by shaily_thakur:

I'm looking for the solution on Personal Space Clean up for Inactive/disabled users.

I have following question:

* How can I fetch the list of Inactive users.
* How can I know Inactive users personal space and Inactive spaces from last 3years.
* How Inactve users/spaces can be deleted.

Thank you


Answers:
author: Poorvi Jhawar
body: Hi [@shaily_thakur](/t5/user/viewprofilepage/user-id/3732927)

How to fetch a list of inactive users?

Are you on the server or Data center? If yes, have a look at [UserManagement for Confluence.](https://marketplace.atlassian.com/apps/1215278/user-management-for-confluence?hosting=server&tab=overview)

How to find inactive spaces?

This is a thread that addresses your problem. This includes a query you can use for finding inactive spaces using the last view date and last used date.

<https://community.atlassian.com/t5/Confluence-questions/Finding-inactive-spaces-in-Confluence/qaq-p/716507>

How can the space be deleted?

You will need to have the right permission if you don't already.

<https://confluence.atlassian.com/doc/delete-a-space-139524.html>

In full disclosure, I work for TechTime that has developed the UserManagement app.

Let me know how you go.

Cheers

Poorvi

P.S: If this helps you, would appreciate you accepting my answer :)


Tags: new-to-confluence
Include page macro does not retain formatting
Asked by Muru:

I have used include page macro to show a page (source page) in another page(target page). The source page has a table with certain rows formatted in different colors. The target page , which shows the source page using include macro, does not show this formatting and all rows in the table remains white. Is this a limitation in include macro?


Answers:
author: Shannon S
body: Hello Mun,

Welcome to Atlassian Community. It's nice to meet you!

I can see that you raised a support ticket, where we were able to confirm that you are affected by this bug:

* [CONFCLOUD-67960](https://jira.atlassian.com/browse/CONFCLOUD-67960) *Include Page macro breaks the layout of the source page's contents*

The workaround included is as follows:
> ![](https://getsupport.atlassian.com/images/icons/emoticons/check.png) The available workaround is to set the second page's layout to wide, but this can cause other issues with the layout.  
>
> **OR** You can try to use the **Excerpt** macro, to insert the content you want to share on different pages, and the **Include Excerpt** , to call the shared content in the pages.

Please feel free to follow-up in the support ticket if you have any issues!

Take care,

Shannon

comments: author: Andrey
body: Hello,

Is there any updates on this issue? I am experiencing the same behavior.


author: dmwhittinghill
body: I would also like an update. The ability to Include formatting is a make-or-break feature for us.


Tags: confluence-cloud
unable to create and edit the wiki pages
Asked by vinoth_kumarr:

unable to create and edit the wiki pages even if we have admin access. getting below error

This page is taking longer to load than usual.

Give it a few moments, the try refreshing.

Still having issue? contact your confluence admin.


Answers:
author: Ollie Guan
body: Hello [@vinoth_kumarr](/t5/user/viewprofilepage/user-id/3737415) ,

The question seems to be related to collaborative editing, you can refer to the following post.

[https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-6-x-due-to-collaborative-editing-867362716.html?_ga=2.67554065.1406085323.1580692628-1478559027.1570682324](https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-6-x-due-to-collaborative-editing-867362716.html)


Tags: confluence-server

server
Team Calendar macro
Asked by Liz Incigneri:

I'm trying to embed a team calendar onto a page and have followed the instructions provided but it isn't embedding it.

<br />

Have tried pasting the embed URL from the calendar and this just shows the link.

Have tried using the Team calendar macro, but this doesn't ask me if I want to add an existing calendar so cannot select the calendar to show.

What am I doing wrong?


Answers:
author: Shannon S
body: Hello Liz,

I'm so sorry that you've been having trouble with this. It's been reported in the bug below that pasting the link no longer embeds a calendar:

* [CONFCLOUD-66646](https://jira.atlassian.com/browse/CONFCLOUD-66646) *Pasting a calendar link to a page doesn't embed the calendar any longer*

You can try inserting the calendar using the Team Calendar macro, but be aware that inserting by name may not work, and you'll need to obtain the calendar ID, according to the other bug that has been reported:

* [CONFCLOUD-66949](https://jira.atlassian.com/browse/CONFCLOUD-66949) *Cannot embed Team Calendars with Team Calendars macro*

Please let me know if you run into any issues and I'll be happy to help you.

Regards,

Shannon


Tags: cloud

confluence-cloud

team-calendars-for-confluence
Space permissions
Asked by Harry Offer:

Our space admin left the company

we need to add different groups into the space admins.

How do we do that?

we do have a user with overall admin access but she is unsure how to add permissions to the space as she is not showing as being a space admin either.

The previous space admin has also been deleted as a user from confluence cloud.

Thanks


Answers:
author: Veera
body: Hi [@Harry Offer](/t5/user/viewprofilepage/user-id/1397615)

Confluence admin can [Recover Permissions](https://confluence.atlassian.com/confcloud/assign-space-permissions-724764762.html#AssignSpacePermissions-managepermManageandrecoverspaceadminpermissions) on any space in your site and grant access to other users/groups.


Tags: confluence-cloud
Help about search option in Confluence
Asked by Voxys NN:

Dear community experts,

We are now testing the Confluence in order to understand if we can use it as knowledge base for agents in Call center (not the helpdesk or IT related).

The crucial point for us is the "Search" option.

It should work as indicated in this article: <http://atlassian.engexp.ru/docs/confluence/poisk/pravila-poiska-v-confluence/>

Sorry for example in Russian, i'll try to explain.

We have Confluence installed on Atlassian cloud. The main issue is that Confluence does not give the search results if we are entering the beginning (not the full form) of the word.

For example: I have the word "?????" somewhere in the knowledge base.

To find this word I start to write "????" with no results. All results from the Confluence articles with this part of the full word "?????" should be already visible (please, see the link that provides understanding on how it should work).

In our case, we do not see any results and variations of the word until we enter it's specific form "?????" or put "\*" at the end: "????\*"

Could you help with the search settings that will allow us to type only the beginning of the words and see the results in search window?

Thank you a lot for support,


Answers:
author: Shannon S
body: Hello [@Voxys NN](/t5/user/viewprofilepage/user-id/3737082)

My apologies you didn't find the answer you were looking for back in February. I noticed you raised a support ticket, which has since been closed. In it, we [changed the indexing language to Russian](https://support.atlassian.com/confluence-cloud/docs/configure-the-indexing-language/), but you were still not able to find results.

We discovered that you were affected by a bug, where the workaround is to search using the full word instead of partial searches. It appears that it may affect more languages than simply Russian.

* [CONFCLOUD-69288](https://jira.atlassian.com/browse/CONFCLOUD-69288) *Confluence Search not returning proper results*

I noticed your question on the bug about prioritization, and I can see that this is really affecting your workflow. At this stage, the bug is in the **Gathering Impact** phase, which you can see is our **Prioritization** phase, which you can review on our [Cloud Bug Fix Policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html) page.

The information we gather during this phase is what determines the priority. Your votes and comments help to properly prioritize the case. I thank you for providing that direct feedback!

I wanted to share this bug here too, so if others are experiencing the problem, the bug will get more votes and watchers, which helps the prioritization process.

I hope that clarifies things for you, but do let me know if you have any follow-up concerns.

Take care,

Shannon


Tags: cloud

confluence-cloud
"Link to epic" option is missing if working with a next-gen Jira project
Asked by Dmitrii Chekh:

With classic Jira projects it was always possible to create an epic in Confluence and then create Jira issues from the same document linking them automatically to the Epic:

![Screenshot 2020-02-02 at 21.29.22.png](/t5/image/serverpage/image-id/81442i72242C0477B0C4EE/image-size/large?v=v2&px=999 "Screenshot 2020-02-02 at 21.29.22.png")

But it is impossible if working with a next-gen Jira project. I still can create Jira issues from my confluence document, but the "link to epic" option is missing.

Any solution here?


Answers:
author: Shannon S
body: Hello [@Dmitrii Chekh](/t5/user/viewprofilepage/user-id/3737064),

Thank you for raising this with us. This is a known issue, and we've logged it below:

* [CONFCLOUD-65046](https://jira.atlassian.com/browse/CONFCLOUD-65046) *Link to Epic option is not showing when creating issues within Confluence for Next-Gen Projects*

There is no known workaround at this time, but please subscribe to the bug to be informed of one in the future, should things change.

Let me know if you have any questions about that.

Take care,

Shannon


Tags: cloud

confluence-cloud

jira