youngmon/atlassian-qna huggingface dataset:
What maximum number of parallel contributors on one page?
Asked by Niko Papamichail:

We had a lot of contributors on a page during one meeting and experinced for the first time that additional contributors were blocked because the maximum number was reached.

Let me add that this was not a problem, because not all of them were really contributing, It is just to know the limit.

Thank you in advance, best regards, Niko


Answers:
author: Vronik
body: Look at this, 11

<https://support.atlassian.com/confluence-cloud/docs/create-edit-and-publish-a-page/>

if my answer helped you,  
please mark it as accepted so that others looking for similar issues can more easily find it.


Tags: cloud

confluence-cloud
Comment on Confluence database entries
Asked by Gabriel:

I'm really trying to like and use Databases but oof, it's a tall order. (Yes, I have seen Notion and can't not compare.)

The lack of comments of any kind on a database entry is just unacceptable. It basically breaks the tool for me.

I already put a few hours in recollecting and migrating some documentation into a database, only to realise this is lacking. Just a waste of time.


Answers:
author: Jussi Savolainen
body: Agreed, realizing this was a big bummer. Luckily found out after only some entries.

And it seems that the normal databases are phasing out soon. So no commenting possibilities to tables at all anymore, not even on the page level? What?

I would propose to explore the option of adding cell level commenting feature.

comments: author: Gabriel
body: Wait a sec, "normal databases are phasing out soon"?!

Can you tell more about this please?


Tags: cloud

confluence-cloud

database
My files was lost or deleted. What should I do to get them back?
Asked by Galina:

Hello!

I used Confluence and had some notes there. Suddenly my files were deleted. And now I can't find nothing. What I should do to get them back? There was a lot of information. They kindly send me an e-mail with link "contact us", but there no possibility to contact.


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Galina](/t5/user/viewprofilepage/user-id/5502360) and welcome to Community.

You mention an email: was this a notification that your Confluence site was going to be (or had already been) de-activated?

You can find links to support in this similar discussion <https://community.atlassian.com/t5/Confluence-questions/How-do-I-stop-the-deactivation-of-my-confluence-account/qaq-p/2482831>

Note that if you had a free Confluence instance, you need to act quickly because the data will be kept for long by Atlassian.

comments: author: Galina
body: Thank you Laura! Yes, I had one e-mail about deactivation. I checked my space and I decided that it is enough to keep status updated. Now I already found help from support team and thanks them a lot!


Tags: atlassian-support

cloud

confluence-cloud

deleted

files

refined-wiki

support

wiki
Seeking a DB query to list specific workflows
Asked by Durell Demartini:

Hello,

We use Jira Misc Workflow Extensions and have added several Field Required Validators to several workflows to make a specific field required. We were wondering if there's a DB query someone is aware of that could list all workflows where a specific custom field is made required. Ideally it would be great to know the transitions where the validator exists - not sure if this is even possible.

Thanks for your time.


Answers:
author: John Price
body: Since you're already mucking around in the database (definitely get into the REST APIs as it's better practice and the SQL won't work if you go to Cloud someday), have a look here:  

<https://confluence.atlassian.com/jirakb/get-list-all-the-statuses-used-in-all-the-active-workflows-from-database-1189791339.html>

The full definition of a workflow is stored in a single column containing XML. Depending on the database backend, you will have different SQL functions to query XML in a column, and you may have to do some data type casts or conversions. I have done this in the past and once you know the workflow XML format, it should be relatively easy to grab. Make sure to save all your SQL snippets in Confluence or someplace!  

Also, I have started to use Automation rules over workflow functions/triggers/etc. in a lot of cases, because they are easier to see and fiddle with in the UI. That's not relevant here but something to think about.


Tags: jira-data-center
I'm new here
Asked by Anton Bivens:

Yesterday I was using the software guided by some youtube videos where I created Epics, Tasks, Subtasks etc. But I am trying to use the software today and when I create a new project it tells me that I can't enter any issues and also the menu on the left side of the screen with Timeline, Roadmaps, Boards, etc. are no longer showing. Did I do something wrong or is there a setting that I need to change? Thank you in advance for any help with these issues.


Answers:
author: John Funk
body: Hi Anton - Welcome to the Atlassian Community!

A couple of things - did you create a Team-managed project? Or a Company-managed projected?

Also, since you are on a Free plan, there are no permissions that exclude anyone from doing anything. Everyone has the permissions of an administrator.

So, this sounds like some type of browser issue or caching. I suggest logging out of everything, and maybe even closing all browser windows and clearing cache. Then first, try logging in with Incognito mode and see what happens.

comments: author: Anton Bivens
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) thank you sir, logging out then logging back in worked perfectly. I use the Brave browser and that may have been the cause of my issue. Once again, thank you for your time and expertise.


author: John Funk
body: Great! Glad to hear. I also use Brave and run into things like that from time to time. When I do, I always test it against an Incognito login or a Chrome Incognito login to see if I see the same thing happening.


Tags: cloud

jira-cloud
Jira error when trying to edit the workflow scheme
Asked by Amgad Atef:

Each time I try to edit the workflow scheme of any of my projects, I get the following error message " ***The Jira server was contacted but has returned an error response. We are unsure of the result of this operation**.* *"*

All of the following workarounds have been tried:

1- Restarting the PC/ Browser

2- Logging out then logging in again.

3- Using another browser.

4- Changing the Internet connection

5- Using a different device.

The problem still persists. Any clue, please?


Answers:
author: Mikael Sandberg
body: Hi [@Amgad Atef](/t5/user/viewprofilepage/user-id/5569145),

Welcome to Atlassian Community!

There is an active incident that is affecting editing workflows, please check <https://jira-software.status.atlassian.com/> for more information.

comments: author: Amgad Atef
body: Thanks a lot, Mikael.


author: John Funk
body: Hi Amgad - Welcome to the Atlassian Community!

Try creating a new Workflow Scheme and then sub out the old scheme for the new one.


Tags: cloud

jira-cloud

jira-software
Training Platform
Asked by Melanie:

Hello, Is there a training platform of Jira where we can actively work within the instance to learn the product and test things out VS the online training with just visuals?

Thank you


Answers:
author: John Funk
body: Hi Melanie - Welcome to the Atlassian Community!

A couple of things you can do. If you have a premium subscription to Jira, you can add a Sandbox and practice there.

Or you can just spin up a separate free instance and practice there.

comments: author: Melanie
body: Thank you. How do I set up the free instance? I was looking for it and not sure how to do it.


author: John Funk
body: Here ya go:

[https://www.atlassian.com/try/cloud/signup?bundle=jira-software\&edition=free\&skipBundles=true](https://www.atlassian.com/try/cloud/signup?bundle=jira-software&edition=free&skipBundles=true)


author: shib saha
body: Hi [@Melanie](/t5/user/viewprofilepage/user-id/5569159) , Here is the link: [https://www.atlassian.com/try/cloud/signup?bundle=jira-software\&edition=free\&skipBundles=true](https://www.atlassian.com/try/cloud/signup?bundle=jira-software&edition=free&skipBundles=true) for signing up the atlassian products. You just need an email address to sign up and the product is free upto 10 users.

For learning the atlassian products either user end experience or administration part, recently atlassian university course is available free of cost, here is the link for learning courses.

<https://university.atlassian.com/student/collection/850385-learning-paths>

I hope this will be helpful. Thanks


Tags: jira-unknown-hosting-type

unknown-hosting-type
How to clone an issue and retain the comments in Jira Data Center
Asked by Gregory Kremer:

Hi Jira experts. I'm looking for an advice on how to retain comments when cloning an issue in Data Center environment. I found example(s) on how to do it in Cloud, but not in Data Center. Any help would be greatly appreciated. Just as an FYI - no ScriptRunner is available to me. Please let me know if you have any questions.


Answers:
author: Florian Bonniec
body: Hi [@Gregory Kremer](/t5/user/viewprofilepage/user-id/5444392)

Do you need to keep the content of the comment or also the author and dates ?

Regards

comments: author: Gregory Kremer
body: [@Florian Bonniec](/t5/user/viewprofilepage/user-id/5188828) Thank you for your reply.

Yes, I'd like to preserve as many details as possible.


author: Florian Bonniec
body: Do you have any app available ?

With just automation, you can add all comments in 1 comment on the new issue.

Trigger Link create 'Cloners'

Action

```
{{#destinationIssue.comments}}
{{author.displayName}} {{body}}
{{/}}
```

Regards


author: Gregory Kremer
body: It is a FedRAMP system, so, unfortunately, I don't have any other options.


author: Gregory Kremer
body: I was hoping that something similar to the Cloud automation exists.


Tags: data-center

jira-data-center
Can I set the next Jira issue key number to a lower value
Asked by Thomas Carney:

Say I have a project with issues X-1, X-2, X-3

I then run an import from a CSV to create issue X-400. But that was a mistake, so I delete X-400.

But the next issue that I create is now automatically set to be X-401.

Is there any way to reset the next issue number back down the lower numbers?

I did try just doing another CSV import for an issue X-4, but the next one I create after that is still X-401.

Is this even possible?

Thanks


Answers:
author: Mikael Sandberg
body: Hi [@Thomas Carney](/t5/user/viewprofilepage/user-id/5569111),

Welcome to Atlassian Community!

The short answer is no, that is not possible. The only option would be to delete the project and start over.

The real question is, why would you like to reset the numbering? Is it just esthetic?


author: Dexter de Vera
body: Hi [@Thomas Carney](/t5/user/viewprofilepage/user-id/5569111) ,

Welcome to the Atlassian community,

Sad to say, no we can't change/reset the number in the ticket issue key. You would need to create a new project to start the count again.

Thanks!


Tags: cloud

jira-cloud

key
Getting error whenever I try to create a new epic on jira Cloud
Asked by Faisal Zubair:

I have a jira cloud account. I have created many Epics in the past but for some reason I can not do that any more.

Whenever I try to create a new Epic now, it comes back with an error with a new error code every time and asks me to refresh the page and try again. Doing that does not help at all.

Has anyone ran into this issue before and what did you do to resolve it?

![Epic Error.jpg](/t5/image/serverpage/image-id/341973i587D2D09D6AFB333/image-size/large?v=v2&px=999 "Epic Error.jpg")


Answers:
author: shib saha
body: Hi [@Faisal Zubair](/t5/user/viewprofilepage/user-id/5569074) , Welcome to the Community! Regarding the error it might be because of internet connectivity or page is not loading. Try to refresh the page and then create an epic.

Please let me know with more info to understand the problem. Thanks


Tags: cloud

epic

jira-cloud
Setting site for notifications is not available
Asked by Anton Wachner:

The sub-site for changing the setting for notifications

<https://SITE.atlassian.net/jira/software/projects/KEY/settings/notifications> does not load. I get an error page. What could be the reason? What can I do to fix this?


Answers:
author: Marc - Devoteam
body: Hi [@Anton Wachner](/t5/user/viewprofilepage/user-id/2824511)

Try to clear you browser cache and cookies and try again or try another browser.

There currently are no active incidents at Atlassian, [Atlassian Status](https://status.atlassian.com/)

comments: author: Anton Wachner
body: Unfortunetly, both does not work. Same problem even after clearin the cache as well as visiting the page with another browser.


author: Marc - Devoteam
body: Hi [@Anton Wachner](/t5/user/viewprofilepage/user-id/2824511)

I check on my free instance and the url should be:

```
https://site.atlassian.net/plugins/servlet/project-config/KEY/notifications
```


author: Anton Wachner
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

it seems that such an URL does not exists for my site.


author: Marc - Devoteam
body: Hi [@Anton Wachner](/t5/user/viewprofilepage/user-id/2824511)

What type of project is it.

I see the links can differ, the one I presented is related to a company managed project.

For a Jira project, this works on my side on a team managed project

```
https://site.atlassian.net/jira/software/projects/KEY/settings/notifications
```


author: Anton Wachner
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

that's the same URL pattern. Obviously it is a technical problem that only affects some sites. Or do you think the problem rely to my specific configuration?


author: Marc - Devoteam
body: Hi [@Anton Wachner](/t5/user/viewprofilepage/user-id/2824511)

That could be the case. I don't see it as a specific configuration issue in a site.

I suggest to try it again later.

What if you browse to the project and select the project settings and then the notification section, does that work?


Tags: cloud

jira-cloud
Hide smart replies
Asked by adm_ahs:

How can i hide or deactivate this smart replies in Jira Tickets?

![Screenshot 2024-08-13 at 10-21-39 TC-264 Maven plugin temporary bugfix installation - Unic.png](/t5/image/serverpage/image-id/341964iDCF127EDB07C0ED3/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 10-21-39 TC-264 Maven plugin temporary bugfix installation - Unic.png")


Answers:
author: Lasse Bencke
body: We submitted a ticket at the Atlassian Support and after some Trial and error we got smart replies is removed.


author: Anandhi Arumugam
body: [@adm_ahs](/t5/user/viewprofilepage/user-id/5569024) This is a new feature roll out. If you don't want this on their instance, you need to ask Atlassian to turn it off for your site. Hope this helps!

comments: author: Matt Doar _Adaptavist_
body: Has anyone actually been able to have Atlassian disable this feature?


author: Anandhi Arumugam
body: [@Matt Doar _Adaptavist_](/t5/user/viewprofilepage/user-id/5426591) I'm not sure, but we have contacted Atlassian for few other features and they have helped in the past.


author: Lasse Bencke
body: [@Matt Doar _Adaptavist_](/t5/user/viewprofilepage/user-id/5426591) , We are currently in contact with Atlassian Support regarding disabling "Smart Replies", so I really hope it can be done.


Tags: cloud

jira-cloud
How can I add a custom field through the Jira API using Forge?
Asked by davidbrijak:

Hi!  
My team are developing a Jira plugin using Forge, which we have successfully deployed to Jira Cloud. While backend API calls via Forge are functioning correctly, we are encountering difficulties in assigning custom fields to issue types.  
In our manifest, we have specified the following scopes for Jira:  
* read:jira-work  
* write:jira-work
* manage: jira-configuration  
We attempted to use the following API to assign custom fields:  
<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-contexts/#api-rest-api-3-field-fieldid-context-contextid-issuetype-put>  
Although we do not receive an error, the fields are not being added to the issue types as expected. We suspect that we might be using the wrong endpoint, but we haven't been able to pinpoint the exact issue.  
Could you assist us with this, or possibly suggest the correct method to assign fields?  
Thank you very much in advance for your help!  
Best regards,  
David


Answers:
author: Anandhi Arumugam
body: Hi [@davidbrijak](/t5/user/viewprofilepage/user-id/5569017) Could you please check your contextId and issue type ID if there are correct? Also, please try this from postman to see if you can see a response there?


Tags: cloud

jira-cloud
Deleting Scrum board with issues in active sprint
Asked by Hana Ku?erov?:

Hi,

when I try to delete Scrum board with issues in active sprint, Jira warns me with the following message :

This board contains issues from \<sprint name\>, and that sprint is currently active. We recommend completing or deleting active sprints before deleting \<board name\>. [Learn more about running sprints.](https://support.atlassian.com/jira-software-cloud/docs/what-is-a-sprint/)

![delete.png](/t5/image/serverpage/image-id/341963iB4BDD67DDC498166/image-size/large?v=v2&px=999 "delete.png")

Please, does anybody know, what exactly happens with this sprint, issues, reports etc. if I proceed with deleting?

The provided documentation is not very helpful.

I've found this [post](https://community.atlassian.com/t5/Jira-questions/I-wanted-to-delete-a-board-but-then-I-see-the-warning-This-board/qaq-p/1272801) and it indicates, that active sprint will be deleted, if there's no other board with the same sprint. Is it possible there are more consequences?

Thank you!


Answers:
author: Anandhi Arumugam
body: [@Hana Ku?erov?](/t5/user/viewprofilepage/user-id/1226304) The actual issues will not be deleted. The impact will be with the Sprint custom field. The issue will not be associated with any sprint once the board is deleted. If there is a rank set on these issues, they will be reset too. Otherwise, no other field values will be affected. Is there a specific reason why you want to delete the board?

comments: author: Hana Ku?erov?
body: Thanks [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450) .


Tags: board

cloud

jira-cloud

scrum

sprint
How would I approach creating a plugin allowing selection of more columns for the "my requests" list
Asked by Cory Valentine:

I have limited experience with APIs but decent java knowledge and I would like to create a lightweight single function plugin to add more column options when you click on "manage columns" in the "my requests" page. There are a couple of tools on the marketplace that allow for it but as part of a much larger suite of changes, none of which my team will use.

Any help/guidance would be greatly appreciated!


Answers:
author: Lisa Forstberg
body: Hi [@Cory Valentine](/t5/user/viewprofilepage/user-id/5564728) ,

Welcome to the community! Maybe the site for [app development](https://developer.atlassian.com/) and the [community](https://community.developer.atlassian.com/) for app developers is a first good step to getting more support and help around building custom apps.

best of luck!

/Lisa

comments: author: Cory Valentine
body: Hi Lisa,

Thank you - I didn't realise there was a separate site for app development. I'll head over there :)

Kind Regards

Cory


Tags: api

cloud

jira-service-management

jira-service-management-cloud

plugin
Can we add hover text to Jira Assets custom fields in the create dialogue?
Asked by Nadine Schuett:

Hello Atlassian Community

We would like to display Asset object attributes like description to our users and customers in the Create dialogue when they select an Assets object. Is there any option to do this?

Cheers

Nadine


Answers:
author: Lisa Forstberg
body: Hi!

Yes this is possible (at least in Cloud) check if you have this option in DC when you configure the Asset field

![Screenshot 2024-08-15 at 12.37.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/341959i54301CCD2B8DD756/image-size/large?v=v2&px=999 "Screenshot 2024-08-15 at 12.37.54.png")

This is the result for me

![Screenshot 2024-08-15 at 12.34.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/341958iA45EB0E97EC70AAF/image-size/large?v=v2&px=999 "Screenshot 2024-08-15 at 12.34.56.png")

Best of luck

Lisa


Tags: assets

data-center

jira-data-center

jira-service-management

jira-service-management-server
How do I change the project category. There is no edit function despite having administrator role.
Asked by Michelle Chee:

Hi Team,

Then project category is not editable. I want to change it from "Internal" to "ZENDESK_LINKED"


Answers:
author: Dexter de Vera
body: Hi [@Michelle Chee](/t5/user/viewprofilepage/user-id/5568985) ,

Welcome to the Atlassian community,

If your using company managed project, only Jira admin (org/product admin) can update the project category. ask your Jira admin to update it.

Hope it helps!

Thank you.


author: Marc - Devoteam
body: Hi [@Michelle Chee](/t5/user/viewprofilepage/user-id/5568985)

Only a user with project administrator permission or a Jira admin is able to change this.


Tags: cloud

jira-cloud
Have one Issue on multiple boards in separate columns like Gitlab?
Asked by Sjeefr:

Gitlab uses 'labels' to show Issues in specific columns on multiple boards. A feature, for example "Integrate Chat Support system on website" could be on the "Peer review" column on the Development board, but be in the "Implementation-fase" column on the Management Overview board. I really like that and am wondering whether it's possible, out of the box (because we run On Premise without options for add ons) to have a single issue appear in separate progress columns across multiple boards in the same board.

Our team takes Agile to the next level, against my advice. I'm a UX designer and have my own design stories, but often the development team already refines or even implements those stories. Since, as far as I know, a story can't be in one place, it's hard for me to track progress, because the issue is often moved to the Development board. Therefor it would be great if I could have ToDo-Doing-Done columns on my "Design" board, while the developers can track their progress of the same story on theirs, without duplicating said story.

Is such thing possible with Jira On Premise, without the use of any add-ons?


Answers:
author: Marc - Devoteam
body: Hi [@Sjeefr](/t5/user/viewprofilepage/user-id/5568989)

This can't be done on Jira boards.

Board columns rely on workflow statuses.

Your board could have 3 columns and place multiple status per column.


Tags: data-center

jira-data-center