youngmon/atlassian-qna huggingface dataset:
Scriptrunner addedAfterSprintStart not working?
Asked by Robbie_Edwards:

This query works.

```
issueFunction in inSprint("Our Agile Board", "Sprint 2")
```

However, this query does not.

```
issueFunction in addedAfterSprintStart("Our Agile Board", "Sprint 2")
```

What gives? Yes, there were issues added into Sprint 2 after it started.


Answers:
author: Robbie_Edwards
body: Reading is fundamental. For future rtfm users, you have to enable JQL Keywords Sync for it to work.


Tags: cloud

jira-cloud
How do I create epics that only appear on one board in a project that has multiple boards
Asked by Wesley Nel:

I've created multiple Jira boards in project, but when creating an epic it appears in every board. The boards should only display the epic created on that board, please help.


Answers:
author: Mikael Sandberg
body: Hi [@Wesley Nel](/t5/user/viewprofilepage/user-id/5590198),

Welcome to Atlassian Community!

Boards are showing issues based on the filter that it is using, so if you want to only show epics on a specific board you would modify the filter so that it is not shown on other boards. You can do this by for example add a component or use labels and then make sure that the other boards excluded issues with that component or label.

comments: author: Wesley Nel
body: When I add a component to the board, the component appears on both boards. When allocating the component to the epic then it appears on both boards, hence I'm confused as to what I'm doing wrong.


author: Mikael Sandberg
body: You would have to update the filters on all boards, not just the one you want it to appear on.

Your JQLs would look something like this:

The board that should show the epic

project = JRA AND ((issuetype = epic AND component = View) OR issuetype in (Story, Task))

For the boards that should see the specific epics

project = JRA AND (component != View OR component is EMPTY)

or

project = JRA AND NOT component = View

If you are not using the negate as in the second JQL you have to also include the cases where the component field is empty.


Tags: cloud

jira-cloud
Automation Using Feature=>Story Hierarchy to Change Status on Feature When all Stories Done
Asked by Joe Fewell:

We are using Jira Data Center to manage a project using a Feature =\> Story =\> Task Hierarchy. I'd like to set up automation so that when all children (stories in this case) are all marked done by the agile team, then Jira will automatically change the status of the parent feature (in our case Validating on Stage is the next status in our ART kanban). Seen lots of variations on using Epics and even Stories with Tasks. Wonder if anyone else has experience doing this?


Answers:
author: Trudy Claspill
body: Hello [@Joe Fewell](/t5/user/viewprofilepage/user-id/5586124)

Welcome to the Atlassian community.

I'm trying to get a better picture of the issue type hierarchy. Can you show us the Issue Type Hierarchy configuration screen and point out where the Feature, Story, and Task issue types are located in the levels?

Can you show us an example Story issue details view that shows the related parent Feature and related child Tasks? Obscure confidential data. I want to see how the Story shows the connection to the Feature and the Tasks.

comments: author: Joe Fewell
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) thank you for your note. We are using Data Center and I only have admin permissions for my project so I cannot directly get into the hierarchy config screen. I can share an example story detail view tho. If I need to get our org admin to give me a screen shot of our hierarchy, I can do that but it may take a little bit. Please let me know your thoughts. Thanks

![Story card.png](https://community.atlassian.com/t5/image/serverpage/image-id/347079iCB95F9F64CEF52CF/image-size/large?v=v2&px=999 "Story card.png")


author: Trudy Claspill
body: Thank you for sharing that screen image [@Joe Fewell](/t5/user/viewprofilepage/user-id/5586124)

In order to create an automation to change the status of a related issue, we have to fully understand how the related issues are connected. That informs our decision about which components we can use in the rule to shift the focus from the story that triggered the rule to its parent issue.

In this case I can see that the field **Parent Link** is showing the key UI-11838 as the parent of the story you're viewing - UI-13789. That does suggest that the extended issue type hierarchy is being used.

What version of Jira DC are you using? That will help us determine what functionality is available to you in the Automation feature. You can get that version information by clicking on the Help button near your avatar and then selecting About Jira.


Tags: automation

data-center

jira-data-center
Trying to Report Sprint Capacity Consumption by Initiative
Asked by Tricia Savage:

Hello! Looking for some help creating this JIRA dashboard view without having to push to an external reporting platform. With all of the fantastic improvements, I am trying to report in a **Cloud JIRA dashboard Sprint (or Program Increment) Capacity by Initiative** (parent to effort, top level of my 2 level portfolio) or by Effort (parent to epic, bottom level of my portfolio). I am using **Great Gadgets Pivot chart view (LOVE IT - still learning how to use all of the options)** for JIRA and ++can show parent (Epic) by Sprint++ . **I am looking for the Grand Parent (parent of epic, Effort), or Great Grand Parent (Parent to effort, Initiative) for the sprint level work**. I am able to do this in Power BI and Tableau by linking the tables through parent, and it would be great to have the reporting directly in JIRA. Thanks!

![sprint capacity by epic.jpg](/t5/image/serverpage/image-id/346889iE0F88CD57590DE0D/image-size/large?v=v2&px=999 "sprint capacity by epic.jpg")


Answers:
author: Danut M _StonikByte_
body: Hi [@Tricia Savage](/t5/user/viewprofilepage/user-id/677892),

I 'm Danut from StonikByte - the creators of this gadget/app.

This gadget does not currently support "epic parents" or "epic grandparents" stats.

But this is something we might add eventually. Please email us at support@stonikbyte.com to discuss your needs in more detail and evaluate possible options.

Thank you,

Danut Manda


Tags: cloud

jira-cloud
How to Reduce a Latency on Creation
Asked by Caleb Park:

Hi guys,

Every time I click on "Create" button to create a JIRA issue, it's extremely slow to load the creation window. It takes about 25 - 30 seconds.

Is there any way to reduce the latency?


Answers:
author: Jim Knepley - ReleaseTEAM
body: In addition to the question that [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) asked, I'm mulling over what it would take to build and display the creation window...

It's obviously going to be running Java, so the performance of the JVM is critical. [Increasing available application memory](https://confluence.atlassian.com/adminjiraserver/increasing-jira-application-memory-938847654.html) might help. I usually recommend two or three dedicated nodes, each with 8GB of RAM with 6GB allowed for Jira. That's good enough for several hundred developers.

There's also the [Java code cache](https://confluence.atlassian.com/jirakb/full-codecache-causes-jira-to-crash-or-perform-slowly-314447083.html), which stores compiled code and can lead to slowness if it's too small.

When you create an issue, Jira will load the screen definition from the database. If the database is slow to respond, you'll feel that as the create screen loading slowly. This is most likely on shared-tenancy databases, or a (very) poorly performing network connection to the database. If this were the problem, you would have slow performance in other places than just creating issues.

It might be overkill, but an application performance monitoring system like NewRelic can help you quickly narrow down performance problems over time. They have a free tier, but I always worked in places that had the full experience.


author: Trudy Claspill
body: Hello [@Caleb Park](/t5/user/viewprofilepage/user-id/5205736)

Do you have third party apps that could be executing functionality when the Create Issue dialog is trying to open?


Tags: data-center

jira-data-center
Replacement for Agile Wallboard gadget?
Asked by Trudy Claspill:

I have recently become aware that the Dashboard gadget "Agile Wallboard gadget" provided by Atlassian for Jira Cloud was retired some years ago.

My client is looking for an alternative. Third party apps can be considered as long as the provide a gadget that can be embedded into the Jira Dashboard (not requiring navigation to a separate site).

I found [Great Gadgets for Jira Cloud](https://marketplace.atlassian.com/apps/1216564/great-gadgets-for-jira-cloud?tab=overview&hosting=cloud) mentioned in this post.

<https://community.atlassian.com/t5/Jira-questions/When-will-the-agile-wallboard-gadget-be-retired-What-can-be-the/qaq-p/1733098>

Any other suggestions?


Answers:
author: Mehmet A _Bloompeak_
body: Sorry [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) I misunderstood your requirement, our app doesn't have this kind of feature at the moment. We've added it to our backlog.


author: Trudy Claspill
body: Hello [@Mehmet A _Bloompeak_](/t5/user/viewprofilepage/user-id/3740047)

Thank you for your suggestion.

Can your product produce a gadget that looks like an agile board, with columns for statuses and the cards for issues shown in Rank order?


Tags: cloud

jira-cloud
Can I drag a subtask to a sprint instead of a Task?
Asked by Andrea Parrell:

Project has been structured as an epic and all tasks are defined as subtasks under a task. In a sprint if I complete a subtask how can I show this as completed without bringing in the task.


Answers:
author: Danut M _StonikByte_
body: Hi [@Andrea Parrell](/t5/user/viewprofilepage/user-id/5412558),

Tracking sprints by subtasks is not possible with the default Jira reports and gadgets.

But what you can do if you want to keep your existing project structure is to look for an app on the Atlassian Marketplace that can track sprints by sub-tasks.

If you're open to using an app, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app offers a full set of gadgets for tracking sprints by sub-tasks: sprint burndown/burnup, team velocity chart, release burndown/burnup with forecast, etc.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347015i67BFFFDAACF7ED8C/image-size/large?v=v2&px=999 "image.png")

If you need any assistance, please contact support@stonikbyte.com.

Danut.


author: Andrea Parrell
body: Okay thanks Walter, I will need to see how I can access higher levels above Epics. I'

m not even sure if I have a premium Jira plan


author: Walter Buggenhout
body: Hi [@Andrea Parrell](/t5/user/viewprofilepage/user-id/5412558),

You can't. Jira and scrum boards are designed with the task / story level of issues as the essential unit of work. The idea is that a task / story needs to completed as a whole to consider it complete. If you have a task level issue with multiple sub-tasks in a sprint, all sub-tasks under that task must be completed before it can be considered complete. Tasks with incomplete sub-tasks will keep moving over into the next sprint until all is complete.

Hope this helps!

comments: author: Andrea Parrell
body: Thank you Walter. I am wondering if there is someway to track sub-task completion in a sprint. I may have to change the whole structure of back log. since I have a long term task that will take 6 months to complete with many subtask that are being tracked weekly


author: Walter Buggenhout
body: Oh my, [@Andrea Parrell](/t5/user/viewprofilepage/user-id/5412558) - that does not feel right as a task. That's more like a Program Increment with multiple Epics and tasks, just from how you describe it.

While there is nothing like a rule carved in stone for this, I would definitely investigate how you could bring some stuff to higher levels in your hierarchy. Because, no, there is not really a good way to track progress on your sub-tasks.

Since you tagged your question as related to the Premium plan of Jira, you should be able to extend your issue type hierarchy to additional levels above Epics. While I can imagine it's not the most productive work right now, you will probably benefit greatly over time by indeed reorganising your current backlog into higher levels of issues.


Tags: cloud

jira-cloud
Manage status per client deployment
Asked by Kiara Hilker:

Hi,

I have a single Jira project for my solution with a field to indicate if a user story should be deployed to all clients, a single client, or multiple clients. The functionality is built in the core solution but needs to be tested for multiple clients before release. However, once testing is completed for one client, we can't close the ticket, as it still needs to be tested for the remaining clients. Is there a way to track the testing and deployment status for multiple clients in Jira? Is there an add-on that allows us to manage the status per client deployment?


Answers:
author: Danut M _StonikByte_
body: Hi [@Kiara Hilker](/t5/user/viewprofilepage/user-id/5590036),

One way would be to create a testing sub-task to the user story, for each client. This way, you can visualize the testing progress and make sure the user story is not closed before all the testing sub-tasks are completed.

Hope this helps.

Danut


author: Valerie Knapp
body: Hi [@Kiara Hilker](/t5/user/viewprofilepage/user-id/5590036) , welcome to the Atlassian Community and thanks for your question.

In terms of testing, there are definitely apps for this. The two main ones IMHO are Xray and Zephyr. They are both complete testing solutions and there is plenty of documentation to explain how to get started with them. They both have reports and offer the possibility to also organise tests into folders and in both cases, you can also have custom fields in the test cases to indicate for which customer or release you're testing. I would encourage you to check both out and see that you think.

<https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira>

<https://marketplace.atlassian.com/apps/1213259/zephyr-scale-test-management-for-jira>

I hope this helps you but please share your feedback if you have other questions.

Cheers


Tags: cloud

jira-service-management

jira-service-management-cloud

release-management

test-management

testing
Jira + Confluence documentation process
Asked by Leonardo Zevallos Guzman:

Dear community, I would like to share an idea that I want to do in my organization. We are currently going through a process of improving our software project management methodology where we want to use documents offered by the scrum methodology and we were using Confluence, taking advantage of the fact that we already use JIRA CLOUD. Now my question was whether Confluence or Jira support the idea of ??automating documents. Let me explain, in Jira we have custom fields with the necessary information to be able to put together a pseudo project charter. My question is, is it possible to do, for example, with an automation that allows you to create project charter documents or something like that in Confluence, but that is automatically completed with the data that is in the JIRA issues. It can already be done with an automation in Jira or in Confluence. I would like to know if some of you already carry out a process similar to what I want to do or if it is possible to do it. I would appreciate seeing your comments.


Answers:
author: Jim Knepley - ReleaseTEAM
body: It would be simple enough to build a process to fill in a template based on Jira fields and create a Confluence page from it.

What might be more *fun* is to have that "template" be a prompt to Atlassian Intelligence and have the gen AI write the charter for you. Unfortunately, as far as I know, there is no API access to Atlassian Intelligence (yet). You could integrate it with another generative service, but Atlassian Intelligence would benefit from having the context of your entire site.

comments: author: Leonardo Zevallos Guzman
body: So naturally if I have both products could I do what I want? Without using any extra program or extension?


Tags: cloud

jira-cloud
Due Date Automation
Asked by Audrey Engstrand:

I want all of the subtasks of a created task to copy the same due date, but I can't get the fields correct. I have tried: {{triggerissue.duedate}} , {{issue.parent.duedate}} , and {{issue.duedate}}![Screenshot 2023-12-14 124746.png](/t5/image/serverpage/image-id/296893iB96620AE17F544F5/image-size/large?v=v2&px=999 "Screenshot 2023-12-14 124746.png")


Answers:
author: Marcus Jones
body: Hi [@Audrey Engstrand](/t5/user/viewprofilepage/user-id/5386756) welcome to the community!

Looks like this is a permissions issue, not necessarily that your date values are incorrect. You'll want to navigate to the project where you are trying to run your rule and then project settings \> Permissions. In your permissions settings you should check that the rule actor (Either running as you or possibly Jira Automation) is assigned a project role that has Edit Issues permissions. ![Jira_Permissions.png](https://community.atlassian.com/t5/image/serverpage/image-id/296897i88044646F4559B26/image-size/large?v=v2&px=999 "Jira_Permissions.png")

comments: author: Marcus Jones
body: And I just realized you are using Work Management. In that case a global admin could edit automations for the project but if not directly added to the project, cannot add/edit/view the issues (Assuming the project access is private). If the automation runs under your account, you may need to check that you have at a minimum Member access, viewer access won't do.


Tags: cloud
I am new to JIRA and I cant find backlog also EPIC option in the version that I am running.
Asked by Rinaldo Ferlin _Ray Ferlin_:

It looks like I have the wrong version or should I need another product?


Answers:
author: Trudy Claspill
body: Hello [@Rinaldo Ferlin _Ray Ferlin_](/t5/user/viewprofilepage/user-id/5386671)

Welcome to the Atlassian community.

Adding to what Mikael said, if you are using the Jira Software product you get access to create Work Management projects and Software projects. When you go to create a project you are given a choice of project templates categories that will look something like this:

![Screenshot 2023-12-14 at 1.05.13 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/296914iAA9CCBFF86124D7E/image-size/large?v=v2&px=999 "Screenshot 2023-12-14 at 1.05.13 PM.png")

When you get to the point of selecting a specifc project template.

If you choose a template from the Work Management category, you are getting a Business/Work Management type of project. The available functionality for these types of projects is different from the projects in the Software Development category. As Mikael said, the Work Management projects don't include a Backlog feature and don't natively include the Epic issue type.

If you subscribe to the Jira Software product, you get the Jira Work Management project templates for free. It is also possible to subscribe to just the Jira Work Management project, and in that case you do not get the Software Development project templates or the Jira Software product functionality.

You can get a high level view of the differences between these products and project types in these pages:

<https://www.atlassian.com/software/jira/guides/more/jira-family#what-is-the-jira-family>

<https://www.atlassian.com/software/jira/work-management/features>

<https://www.atlassian.com/software/jira/features>


author: Mikael Sandberg
body: Hi [@Rinaldo Ferlin _Ray Ferlin_](/t5/user/viewprofilepage/user-id/5386671),

Welcome to Atlassian Community!

Jira Work Management doesn't have a backlog view, that is only available in Jira Software. Same thing applies to epic, that is something that comes with Jira Software.


Tags: cloud

jira-work-management-cloud
Import CRM objects from Microsoft Dynamic in Assets.
Asked by Laura De Vita:

We have the following requirement:  
import CRM objects into Microsoft Dynamic in Assets.  
It's possible to do it?  
suggestion on how to proceed? What are the necessary steps?

thanks

Kind Regards,

Laura


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please move this query to JSM community portal : <https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk>

comments: author: Atlassian Admin
body: Thank you [Mohanraj](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4628433)


Tags: cloud

jira-work-management-cloud
Using JIRA plan to set Epic time estimations
Asked by tjkrumm:

I'm currently using a JIRA plan to create a roadmap for our project. When adjusting the start and end dates of an Epic in the roadmap, can that information be viewed on the Epic page as a start and end date, and/or the total time as the estimated time.

![Screenshot 2023-12-14 at 10.03.06?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/296826i9047E0EF129C28A6/image-size/large?v=v2&px=999 "Screenshot 2023-12-14 at 10.03.06?AM.png")

For instance, in the screenshot above. If viewing Epic FUI-26, I'd like to see that it started on September 10th, 2023 and is expected to end January 18th, 2024 and it's estimated to take 131 days.


Answers:
author: Trudy Claspill
body: Hello [@tjkrumm](/t5/user/viewprofilepage/user-id/5386562)

Welcome to the Atlassian community.

We need more information about your environment in order to advise you.

Are you working with Jira self-hosted (Jira Server or Jira Data Center) or Jira Cloud?

If you are using Jira Cloud are you using a Free, Standard, Premium, or Enterprise subscription plan?

How did you access the "plan to create a roadmap" feature?
Remove the default Jira Prioritization symbols from my tasks
Asked by Charlotta S?fstr?m:

I want to use custom field to set priority on my tasks. But i keep seeing the red jira Major prio in my board. Where can i do the setting to remove this prio from my project?

![Screenshot 2023-12-14 at 15.37.20.png](https://community.atlassian.com/t5/image/serverpage/image-id/296820i4D04C5EED46F0F20/image-size/large?v=v2&px=999 "Screenshot 2023-12-14 at 15.37.20.png")


Answers:
author: Marcus Jones
body: Hi [@Charlotta S?fstr?m](/t5/user/viewprofilepage/user-id/5386548) welcome to the community!

As far as I know the only way to do that is at the tenant level, meaning this change will affect all other projects using the priority field. Select the gear icon in the top right corner of your screen (Assuming your an admin) and select "Issues". This will drop you at the "Issue Types" tab. Navigate to the Priorities tab under Issue Attributes on the left side bar. You can then add/delete/change whatever you would like about the priorities including color and Icon. ![Jira_EditPriorities.png](https://community.atlassian.com/t5/image/serverpage/image-id/296884i4FC5E77EE74AA414/image-size/large?v=v2&px=999 "Jira_EditPriorities.png")

comments: author: Charlotta S?fstr?m
body: Thanks a lot Marcus


author: Marcus Jones
body: Happy to help!


Tags: cloud

jira-work-management-cloud