youngmon/atlassian-qna huggingface dataset:
End of the day automation email
Asked by Rahul Adhini Satheesh Babu:

binubiou


Answers:
author: Victor - Modus Create
body: Hi [@Rahul Adhini Satheesh Babu](/t5/user/viewprofilepage/user-id/5535396) ,

From what I understood of your request, it seems that you would be able to achieve your goal using Notification Assistant for Jira Cloud:

- [https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)

The app allows you to set many different triggers that could help you with the task at hand.

Hope it helps.  
Cheers,  
Victor

comments: author: Bill Sheboy
body: Hi [@Victor - Modus Create](/t5/user/viewprofilepage/user-id/5397011)

As a reminder...when recommending a marketplace vendor product, *please ensure you disclose your affiliation to that vendor in your post wording*. For more information about this, please see:

**Atlassian Community online guidelines \| Marketplace + Solution Partners \| App Central**

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Atlassian-Community-online-guidelines-for-Marketplace-and/ba-p/689723>

Kind regards,  
Bill


author: John Funk
body: Hi Rahul - Welcome to the Atlassian Community!

This sounds a lot like micromanaging. What kind of progress are they supposed to be reporting? And you sure shouldn't do it with emails - it should be a dashboard or something like that.

comments: author: Rahul Adhini Satheesh Babu
body: df


author: John Funk
body: If it shows on the board, why are they having to send an email? This is completely ridiculous, again in my opinion. The person can look at the board and see the progress. Why torture the poor workers to provide a micromanagement report???


Tags: cloud

jira-cloud
How to separate user/group admin from other Jira admin access?
Asked by LynnG:

I want to limit Jira admin access to a tiny group, but Help Desk should still have access to user and group management.

How can I separate these permissions?

thank you


Answers:
author: John Funk
body: Hi Lynn,

These types of permissions are already separated in Jira. You can give a user Jira Admin permissions which give them a lot of power. And/or you can give them User Access Admin permissions, which just allow them to Create and manage groups, and Invite users to the instance. I would also encourage you to severely limit those permissions as well - maybe to one or two managers.


author: Trudy Claspill
body: Hello [@LynnG](/t5/user/viewprofilepage/user-id/5278762)

What exactly do you want your Help Desk people to be able to do in the area of user and group management?

Is your organization using the Original User Management experience of the Centralized User Management experience?

<https://support.atlassian.com/user-management/docs/give-users-admin-permissions/>


Tags: cloud

jira-cloud

user-management
Unable to get GitHub for Jira app working
Asked by Sethuraman Narayanan:

Trying to get the GitHub for Jira app working to integrate Jira Cloud with GHES but unable to.

1. the app expects a public url. Our GHES is behind firewall and we cannot setup a public url for security reasons.

2. we tried to setup a public facing url with the help of Mashery API gateway but the endpoint api/v3/app which the GitHub app for Jira uses internally doesnt seem to get through as it uses only JWT token which has an expiry time.

I have been fighting to get around this but unfortunately i have hit a deadend. Anyone here faced similar issue and was able to crack this ?

Cheers,

Sethu


Answers:
author: Adam G_
body: Hey Sethu,

Have you tried the "step 2" of Set up your server's firewall on the following page: <https://support.atlassian.com/jira-cloud-administration/docs/connect-a-github-enterprise-server-account-to-jira-software/>

Because you won't be setting up a public-facing URL, you're on the right track using Mashery to setup a public-facing gateway instead. However, you wouldn't want to use an expiry token (maybe this is from Mashery?). There's a link on the page to some sample code to help configure a locked gateway. This will then give you an HTTP request header name and API key that should do the trick.

-Adam

comments: author: Sethuraman Narayanan
body: thanks for the response Adam. i assume the reverse proxy nginx needs to be in the GH server for this to work. If it is then this doesnt help as i was told by GH support that any changes to nginx file will be overwritten when we apply a config to the server.


Tags: cloud

jira-cloud
Edit Asset Object Integer Attribute via Automation
Asked by Kurtis:

I'm trying to create a submission form that will allow users to submit asset quantity updates. This involves an automation that will update the quantity based on the submission.

The issue I face is the automation throws an error when trying to update the object attribute which is an integer. I'm not sure why this is occuring and I'm hoping someone can help me resolve the issue.

Attribute value is not valid on Objects DO-3856 (Quantity = 1 )

Error updating Object(s)

![Screenshot 2024-07-03 095532.png](https://community.atlassian.com/t5/image/serverpage/image-id/333306i8F6747AE501E4EAD/image-size/large?v=v2&px=999 "Screenshot 2024-07-03 095532.png")

![Screenshot 2024-07-03 095304.png](https://community.atlassian.com/t5/image/serverpage/image-id/333305i2F3FBFA504835196/image-size/large?v=v2&px=999 "Screenshot 2024-07-03 095304.png")


Answers:
author: Kurtis
body: Nevermind, I figured it out.

I had to use the "FLOOR" operation to ensure the value stays an integer.

{{issue.customfield_10194.floor}}

![Screenshot 2024-07-03 100111.png](https://community.atlassian.com/t5/image/serverpage/image-id/333307iC2416C179E253B50/image-size/large?v=v2&px=999 "Screenshot 2024-07-03 100111.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Access activity logs of users
Asked by Muffex:

Hello everyone,  

I'm a researcher and working on the harmonisation of event logs from user activity in various collaboration tools. Back in 2021 I tried to get information on how to [access user activity logs in the cloud version of confluence](https://community.atlassian.com/t5/Confluence-questions/Audit-Log-Access-End-User-Activity-with-Cloud-License/qaq-p/1656049). However, I could not get a satisfactory answer. Somewhat similar questions were asked in 2018 [\[1\]](https://community.atlassian.com/t5/Confluence-questions/How-do-I-turn-on-User-Access-Logging-for-cloud-Confluence/qaq-p/899356) [\[2\]](https://community.atlassian.com/t5/Jira-questions/Activity-Log-Access/qaq-p/968765).  

Against the background of the (extensive) documentation of the various tools, products and APIs from Atlassian, I have still not succeeded in finding a suitable event stream or API that provides user activities. I would still prefer direct database access, but in the age of cloud computing this can probably be ruled out.

**What I found:**

* API for Atlassian Access
  * api.atlassian.com/admin/v1/orgs/:orgId/events
    * This API is geared towards (security) auditing
* The Jira Cloud platform REST API

  * {yourHost}/rest/api/3/events
    * The results do not contain any metadata
    * e.g.:

\`\`\`json  
{  
"id": 1,  
"name": "Issue Created"  
},  
{  
"id": 2,  
"name": "Issue Updated"  
},  
{  
"id": 3,  
"name": "Issue Assigned"  
},  
{  
"id": 4,  
"name": "Issue Resolved"  
}  
\`\`\`

* [Consuming an Activity Streams feed](https://developer.atlassian.com/server/framework/atlassian-sdk/consuming-an-activity-streams-feed/)
  * This comes quite close, but I this a complete list of events in Jira and Confluence?
  * Is there a JSON pendant?

**What I search/wish for:**

My idea is a log that contains entries such as the following:

* Issue created
* Issue assigned
* Issue commented
* Issue attachment added
* Issue updated
* Issue liked
* Wikipage created
* Wikipage deleted
* Wikipage moved
* Wikipage read/opened
* Wikipage commented
* ...
* --\> There should be a low-level event for each performed action

Do such logs exist? And if so, how can they be accessed? Which licences are required?

I really appreciate your help. :)

Kind regards  
Martin


Answers:
author: Dick
body: The datacenter Jira has the userhistoryitem table holding the kind of stuff that has happened (look at issue, make sprint, etc.)

It might not be available to cloud admins though.

comments: author: Muffex
body: That is interesting. Would it be possible to expose this table in the cloud version as an API via forge?


author: Jim Knepley - ReleaseTEAM
body: I don't think what you're looking for exists yet. There are similar feature requests going back almost ten years \[[1](https://jira.atlassian.com/browse/JRACLOUD-69854)\] \[[2](https://jira.atlassian.com/browse/JRACLOUD-43578)\].

comments: author: Muffex
body: That would be a real bummer. Especially as collaboration analytics is becoming increasingly relevant.


Tags: cloud

jira-cloud
Copy comments from Jira to Confluence?
Asked by Gil Levy:

Is it possible to copy Jira comments to a specific confluence page?

I want to document specific comments based on a keyword.

The trigger is: If a comment contains is added and it contains a specific keyword, then trigger the rule.

Copy the entire comment to a specific confluence page.

Each time the rule runs, the comments are added to the same page.


Answers:
author: Clara Belin-Brosseau
body: Hello [@Gil Levy](/t5/user/viewprofilepage/user-id/5428693),

If you're seeking for an easy way to **copy Jira comments into Confluence pages** , I suggest taking a look at our application [Elements Publish](https://marketplace.atlassian.com/apps/1225519/elements-publish-create-confluence-pages-from-jira-issues?hosting=cloud&tab=overview?&utm_source=community&utm_medium=answer&utm_campaign=question_2743456&utm_keyword=PU&utm_vendorID=4952).

With the app you can automatically create Confluence pages from Jira issues using recipes. It integrates with Automation and workflows with post-functions but it has many more features than the native solution.

You can check our guide [here](https://doc.elements-apps.com/publish-to-confluence/copy-jira-comments-to-confluence-pages?&utm_source=community&utm_medium=answer&utm_campaign=question_2743456&utm_keyword=PU&utm_vendorID=4952).

<br />

You can try the app **for free during 30 days** (and it stays free under 10 users).

Let me know if you have any question!  
Kind regards,  
Clara


author: Jim Knepley - ReleaseTEAM
body: In Jira Automation, you can trigger when an "[Issue commented](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Issue-commented)" event fires, and you have access to the comment body that you can evaluate with a "contains" [condition](https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/), so we're two-thirds of the way there.

There's no automation action to update a page, so use the Confluence REST API to [update a page](https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-page/#api-pages-id-put). I think you'll need to [trigger ScriptRunner](https://docs.adaptavist.com/sr4js/latest/integrations/automation-for-jira/execute-a-scriptrunner-script) or something similar to do this part.


Tags: cloud

cloud-automation

jira-cloud
How do I link a buy to a story
Asked by Roy:

Need answer with the following question.

1.How do I link a bug to a story?I couldn't find the CXCRM-1550 Story in the list for parent field?

2. In CXCRM-1550, 1 added in the test scenario matrix. From the test scenario matrix, I will be adding to my data test file where 1 am listing the salesforce fields and values and checking against the source system field values to ensure all the data is transferring correctly. I will attach that test file here.  
3. For each tab is one test case per scenario for each of the three source systems. I will need to be able to state how many fields per test case per scenario had data, how many fields in the source system had data where they should and the data was accurate, and the % of error (this I can do outside of Jira and just report it) and the amount of bugs found - fixed vs open


Answers:
author: Jack Brickey
body: Hi [@Roy](/t5/user/viewprofilepage/user-id/4665291) ,

you can link issues (regardless of type) to each other using the link icon. I am not quite following on other questions. Feel free to restate.

![IMG_4303.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/333282i6CDB671CD55EC036/image-size/large?v=v2&px=999 "IMG_4303.jpeg")


author: Jovin
body: Hey [@Roy](/t5/user/viewprofilepage/user-id/4665291)

Linking issues to each other using the Parent Child relationship requires the Issue Hierarchy to be setup with the Parent issue type being above the child in the hierarchy.

To configure this so that a Story can be a parent of a Bug you'd need to:

1. Go to the cog menu at the top right, then choose Issues
2. Now on the left menu go to Issue type hierarchy
3. You'll then need to add a new level above Epic (if you use this) and move Epic to this top level, then story in the Epic level.

Once you've done this a Story can be the parent of the Bug.

Otherwise, if you don't want to do this, you'll need to use the Link Issues function instead by clicking the button "Link Issues" on either ticket, and choosing the appropriate relationship.


Tags: cloud

jira-cloud
Jira deletes email from email box after processing issue
Asked by Martin Kabel??:

After i set up email for handling email requirements. Jira will take email. Create ticket but also will delete email from my email box. I did everything by documentation and email is set up as IMAP. Can you please help me to solve this issue?


Answers:
author: Jack Brickey
body: Hi [@Martin Kabel??](/t5/user/viewprofilepage/user-id/5535219) , what are you using for email server? Exchange, google, etc. the email should be marked as read but not deleted. Do you find the email in deleted folder? Just curious what you want to do with the processed email too.


Tags: cloud

jira-cloud

jira-service-management
Does Jira support displaying custom landing page upon logging into Jira
Asked by Girish Shenoy:

Hi All,

Could you please tell me if Jira supports displaying custom landing page upon logging into Jira.

I searched across API documentation and could not find one. Any help in this regard is highly appreciated.


Answers:
author: Lisa Forstberg
body: Hi [@Girish Shenoy](/t5/user/viewprofilepage/user-id/4181124)

As a user I can choose where to land in Jira

Choose your profile \> Personal Settings \> Your Jira home page

![Screenshot 2024-07-03 at 14.13.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/333265i3C3A94B7CA91FBFF/image-dimensions/248x245?v=v2 "Screenshot 2024-07-03 at 14.13.10.png")

As an admin you can work with some look and feel and logos of course, but if you want to completely reorganise how the landing page looks like you need to turn to the Atlassian marketplace for apps, like [stagil](https://marketplace.atlassian.com/apps/1216090/stagil-navigation-for-jira-menus-themes?hosting=cloud&tab=overview) or [refined.](https://marketplace.atlassian.com/apps/1216090/stagil-navigation-for-jira-menus-themes?hosting=cloud&tab=overview)

best regards

Lisa


Tags: cloud

jira-cloud
Stopped receiving email notifications
Asked by Rodion Kozelskii:

Hi!

Since last friday I did not received any notification from Jira.  
I've tried to turn them off and on but it didn't help.  
Can you provide any assistance?


Answers:
author: John Funk
body: Hi Rodion - Welcome to the Atlassian Community!

I suggest you open a support ticket with Atlassian to check if your email address is on the Suppression list.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
I want to move all issues from one project to another
Asked by Harish A:

Hi Team,

I want to move all issues from one project to another project.  
I have tried

issues --\> top right corner --\> bulk change issues --\> then select issues and try to move.   
I have seen an error message as parent-child linkage will get removed if I act. Hence I have withdrawn the action.   

Can someone help me, on how can I move from one project to another with parent child linkage.


Answers:
author: Ciara TN
body: Hi Harish,

<br />

Can you confirm your sub-tasks really are 'Sub-task' type issues, and not some other generic issue type that has been named "sub-task"?   

Jira does not support having a sub-task in a different project than its parent issue so if you move the parent you will move the child.   

My advice would be to create a test issue with the link and try to bulk move that and see the result.

-Ciara

comments: author: Harish A
body: Thanks, [@Ciara TN](/t5/user/viewprofilepage/user-id/5503332) for responding!

I have tried moving the Epic with 4 Stories (issue type- Story). Post movement only Epic has moved to new projects but not the Stories. I can move the Story separately but not with Parent Epic.

Test ticket also, the same output which I Tried.


author: Ciara TN
body: Hi Harish,

Then I would use the Export and Import functionality. This will keep the link types.

Export and Import documentation:

<https://support.atlassian.com/jira-cloud-administration/docs/import-and-export-your-data-to-and-from-jira-cloud/>


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation to change team based on the Assignee
Asked by Selva Praveen Elango:

I need to Automate the Team value based on the Assignee of the story

I have set up team in JIRA and added members to the team , now i want to automatically assign the team when a assignee from the team is assigned to the story

need to do the below

when change assignee in the story

Then check the team of the assignee in jira

Change the team value to the assignee team


Answers:
author: Jack Brickey
body: Hi [@Selva Praveen Elango](/t5/user/viewprofilepage/user-id/5352548) ,

interestingly enough, I was just commenting on a previous post related to your post here. [How-do-I-configure-an-automation-rule-to-set-the-Teams-value](https://community.atlassian.com/t5/Advanced-planning-questions/How-do-I-configure-an-automation-rule-to-set-the-Teams-value/qaq-p/2738715)

the issue, I believe, is that we do not yet have the ability to use JQL to assess if the user in a user field is a member of a team or return the Team(s) that a user is a member of. Here are a couple of open tickets

[JRACLOUD-74842 Ability to search by Team using JQL](https://jira.atlassian.com/browse/JRACLOUD-74842)

[JRACLOUD-81400 Add support for membersof function in JQL](https://jira.atlassian.com/browse/JRACLOUD-81400)


author: Phil Arnold
body: Hi there,

when you say "Team" do you mean a team created from the "Search People / Teams" function or a group created via Jira Admin?

Am struggling to think of a way to achieve this other than creating an if assignee = "Joe Bloggs" then \[set team} automation but it would be difficult to maintain especially if your teams are big.

Cheers,

Phil

comments: author: Selva Praveen Elango
body: [@Phil Arnold](/t5/user/viewprofilepage/user-id/5086083) Yes i am referring to "Search People / Teams" function in JIRA

The solution that you suggest would work creating if clause to check assignee and assign the team by that would needs to be updated every time we have a new member gets added to the team or someone leaves


author: Jack Brickey
body: Exactly. Not ideal for sure. If you go this route I would add an else ate the end that sends an email to the 'rule admin' to indicate 'no team found for assignee'. This will allow the admin to inspect and update the rule as needed.


Tags: cloud

jira-cloud
Completando gli sprint, anche i ticket in stati completati vengono spostati come gli attivi
Asked by Andrea Caldarini:

Ciao,

Completando gli sprint, anche i ticket in stati completati vengono spostati come gli attivi.

Ho configurato la colonna Done con degli stati completati nella board e messo alcuni ticket nell'attuale sprint in quegli stati.

Al tentativo di completamento dello sprint, per? continua a considerarli attivi. Consigli?

Grazie

![Immagine 2024-07-03 121028.png](https://community.atlassian.com/t5/image/serverpage/image-id/333238i3C4891F5A53FA89F/image-size/large?v=v2&px=999 "Immagine 2024-07-03 121028.png")

![Immagine 2024-07-03 121159.png](https://community.atlassian.com/t5/image/serverpage/image-id/333239i8CFBC6F98E3EE60C/image-size/large?v=v2&px=999 "Immagine 2024-07-03 121159.png")


Answers:
author: John Funk
body: Ciao Andrea, benvenuto nella Community Atlassian!

Qualsiasi questione su una bacheca Scrum non ? considerata completata a meno che non si trovi nell'ultima colonna della bacheca (all'estrema destra). Ci? ? vero indipendentemente dallo stato e dalla categoria di stato. Gli stati del tipo completato devono essere mappati sull'ultima colonna.

comments: author: Andrea Caldarini
body: Ciao John, ti ringrazio.


Tags: cloud

jira-cloud
Where did the "Import" button go?
Asked by Geylani ?z?ubuk?u:

I used to import tickets via CSV by using the import feature in tickets.

But today I can't find the button.

Can you please help me out?

![image.png](/t5/image/serverpage/image-id/333243iF1BF11A046264607/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi Geylani,

What type of project was it that you were doing that on? Also, if you are a Jira Admin, you can go to Settings \> System \> External System Import and import a CSV there.

comments: author: Geylani ?z?ubuk?u
body: Hello John,

I am using a Software Development/Scrum/Team Managed Project.

I am not a Jira admin.


author: John Funk
body: Try going to the Search box and create query and execute it.

Then click the 3 dots menu on the upper right. See if there is an option for Import Issues from CSV.


author: Geylani ?z?ubuk?u
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148)   
Thank you!  
I didn't get the button back, but I was able to add tickets from my CSV.  


author: John Funk
body: Great! And yes, you don't need the button - you NEED the functionality. :-)


author: Geylani ?z?ubuk?u
body: I am really stuck, and it is affecting my project planning.

Is there a way for me to get back this feature?

Thanks,

comments: author: Stefan de Oliveira
body: Did you manage to solve it? The button for Import Issues disappeared from Software projects


author: Geylani ?z?ubuk?u
body: [@Stefan de Oliveira](/t5/user/viewprofilepage/user-id/4874019) I found that I can import from the "Issues" tab

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335264i03AB037F404BEEBB/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-cloud
Not receiving email notifications or In App notifications from JIRA
Asked by Sardar Basha Nawabjan:

I am not receiving the email notifications or In app notifications from JIRA, I have checked the Personal settings \> Project and issue notifications section, it is enabled, can anyone please help?


Answers:
author: John Funk
body: Hi Sardar - Welcome to the Atlassian Community!

If you are not receiving any emails from Atlassian, you need to open a support ticket with Atlassian to check the email address to see if it is on the Suppression list at Atlassian.

<https://support.atlassian.com/contact/#/>

comments: author: John Funk
body: Very good - so can you click on the Accept answer button above for me to close this one out? Thanks!


author: Sardar Basha Nawabjan
body: Hi [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516)

The Issue is resolved, thank you!

comments: author: John Funk
body: How did it get resolved? (for future readers)


author: Sardar Basha Nawabjan
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/5415940) , my IT helpdesk raised a ticket with JIRA, that have been resolved.


author: Lisa Forstberg
body: Hi [@Sardar Basha Nawabjan](/t5/user/viewprofilepage/user-id/5535121)

I would:

- relaunch your webbrowser

- ensure you are logged in

- check the notification scheme of the project you work in

- check your profile \> notifications

- check your profile \> check your email account

- check your spam folders in your email client

br

Lisa


Tags: cloud

jira-cloud