youngmon/atlassian-qna huggingface dataset:
Set page restrictions to all pages
Asked by Michael Haverbier:

Hello,

using Comala Document Management, we add page view restrictions based on specific states.

So there are already quite some pages which can be viewed by only a special group.

We want to add another group to be able to view all these pages.

Is it possible to set the view page restriction for all relevant pages (easy or at once)?


Answers:
author: Jorge Merino
body: Hi Michael!

There is a trick called 'cascade workflows' in Comala Document Management that will allow you to fire a trigger for specific pages in the whole space. I think that's exactly what you are looking for.

* Edit your workflow in markup mode. Add a trigger like the following one to your workflow:

```

  {trigger:labeladded|label=restrict|state=Approved}
    {set-label:restrict|children=true}
    {set-restrictions:type=Edit|group=group1, group2}
    {remove-label:restrict}
  {trigger}

```

When this label is added to a page (I suggest the 'home' page - but make sure it is in the Approved state)

This trigger will fire when the label **restrict** is added to the page, this results in the following actions:

* It will set the label **restrict** to its child pages,
  * This is where the cascade happens - this causes the trigger to fire on the child pages
* It then sets restrictions
* and then remove the **restrict** label

Two things to note:

* You will not see the label on the page because it is immediately removed
* You will need to wait some time (depending on the size of your space) for the cascade to take complete effect

If you need help implementing cascade workflows in your set up, do contact our support team at <https://comalatech.jira.com/servicedesk/customer/portal/1>

All the best

Jorge

comments: author: David Pressley
body: Hi Jorge,

I can't seem to get this to work in a cascading way... I can get the restrictions to set on the page that I have the workflow on, but not on any child pages. Is this still the same functionality for v6.13.1?


author: James Conway
body: Hi [@David Pressley](/t5/user/viewprofilepage/user-id/929836)

This should work in v6.13.1 however there maybe a few reasons this does not work as expected, could you contact us via <https://support.comalatech.com/> with some more details.

To speed up our support team, please could you attach a copy of the markup of all of the active workflows in your space.

Thanks in advance

James  
Senior Product Manager


author: David Pressley
body: Thanks [@James Conway](/t5/user/viewprofilepage/user-id/3320578)

Headed your way...


Tags: bulk-edit

comala-document-management

confluence-server

restriction

server
page content exceeds which throws error
Asked by AutoPlant Systems:

Dear Team,

While publishing the page in the confluence we are getting error as "Unable to communicate with the server. Saving is not possible at this moment."

Request to provide the troubleshoot for the same as soon as possible.

Thanks \& Regards,

Vivek.Kadam![mughdita.png](/t5/image/serverpage/image-id/80677i3DC4371CFC15C4E5/image-size/large?v=v2&px=999 "mughdita.png")


Answers:
author: Shannon S
body: Hi Vivek,

Thank you for raising this with us.

We are finding that users get this error while using the legacy editor, and the issue usually resolves itself after a page refresh. It could be that your Synchrony is having a timeout issue at the time you are trying to save.

Could you try refreshing the page and save again? Your changes will be saved in a draft, so you won't lose any data.

If you continue to have issues, then I recommend that you contact your Network Administrator and make sure that none of the [Atlassian Cloud IP Ranges and Domains](https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html) are being blocked on your end.

Regards,

Shannon

comments: author: Shannon S
body: Hi, [@AutoPlant Systems](/t5/user/viewprofilepage/user-id/1641446),

I am just curious if you were able to resolve this on your end.

If so, could you let us know what the issue was? It can help other users in the future, if they're having the same problem.

Regards,

Shannon


Tags: confluence-cloud
How to link text on a page to text on other page?
Asked by Mohit Khurana:

Is it possible to link a text/comment on a page to a comment on other page in the same space? Ex. Text on pg1 to the text on pg4


Answers:
author: Mike Bowen
body: Hi [@Mohit Khurana](/t5/user/viewprofilepage/user-id/3728039)

* In the old editor that was called an anchor and yes it would work.
* In the new editor anchors don't exist anymore.
* In the new editor one can copy a linked header and use that in another page to link to.
* In the new editor one can link comments or words to other pages, but the other page loads the page, it doesn't go to the specific header link (even if one was specified).

-Mike


Tags: confluence-server

server
Decion log stakeholder set configuration
Asked by Manoj:

We are planning to user Decision logs but could not sear for users that I would like to have as stake-holders. we are using cloud hosted and would like to know detailed steps or documentation on how to configure stakeholders so that I can search and assign stakeholders when creating decisions.

Thanks in Advance


Answers:
author: Shannon S
body: Hello Manoj,

Welcome to Atlassian Community. It's nice to meet you!

Are you able to search for other Confluence users using this method, or just not the specific users? Can you confirm that they are currently a licensed Confluence user?

Regards,

Shannon


Tags: cloud

confluence-cloud
I need help setting up my first Confluence Space.
Asked by Ali Meechoovet:

This feels like the silliest question but I think I've been staring at the screen too long. I can't seem to find "Create Space" to start making a space in confluence.

This is for a brand new project that doesn't have a space in Jira yet.


Answers:
author: Veera
body: [@Ali Meechoovet](/t5/user/viewprofilepage/user-id/3727870)

You can click on 'Spaces' from the sidebar and then choose 'Create Space' button at the top right-hand corner.

![Screen Shot 2020-01-28 at 2.18.30 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/80665i4E5E1625D5CA8FEE/image-dimensions/680x311?v=v2 "Screen Shot 2020-01-28 at 2.18.30 pm.png")

If you don't see sidebar, press \[ on your keyboard once to that it'll expand.

Please refer to [Create space](https://confluence.atlassian.com/confcloud/create-a-space-724764752.html) document for more details.

comments: author: Ali Meechoovet
body: Thank you! Does the project need to be entered in Jira or somewhere else before I can create it in Confluence?


author: Ali Meechoovet
body: ![Screen Shot 2020-01-27 at 7.37.02 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/80666i9E314D19995F260D/image-size/large?v=v2&px=999 "Screen Shot 2020-01-27 at 7.37.02 PM.png")


author: Ali Meechoovet
body: I don't have an option for "create space" in the upper right.....I only see "filter"


author: Veera
body: [@Ali Meechoovet](/t5/user/viewprofilepage/user-id/3727870) ,

That means you don't have **Create Space(s)**global permission in your Confluence site.

Your Confluence admin should be able to grant you the required [Global Permission](https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html) to create spaces.


author: Ali Meechoovet
body: Thank you for your help. I asked my admin to help me with Permissions. I'm in great shape now.


author: Veera
body: You are very welcome, [@Ali Meechoovet](/t5/user/viewprofilepage/user-id/3727870)

If you are happy with the answer provided, please accept the answer.


Tags: cloud

confluence-cloud
How to create a model of documentation in confluence?
Asked by Pedro Moura:

I already done but always when i publish, the model is gone and i don't know where can find it


Answers:
author: Fabienne Gerhard
body: Hi [@Pedro Moura](/t5/user/viewprofilepage/user-id/3502439)

what do you mean by model that you created a template? If so it depends on where you published it - global or space.

Give us more information so that we can help you.

comments: author: Pedro Moura
body: So, I create in both ways, First in a specifc space and, after Im not found it, I created in a global... But in both situations I culdn't find the template :/


author: Fabienne Gerhard
body: Ok that means your neither your global template nor your space template is shown when you use the three dots button next to the create button in header. That's strange...

Another option to try out if your template is available:

Use '[Create from Template](https://confluence.atlassian.com/doc/create-from-template-macro-317196995.html)' macro -\> there you should be able to select your template.

If not - we should find another solution what is happening here.


Tags: confluence-server

server
User cannot see content in expand macro
Asked by Carly Novak:

A single user is not able to see content contained within the 'expand macro' in several Confluence pages within a Space. When clicking on the title of the expandable text box- nothing happens. They click and nothing loads or changes, the text box does not expand.

- They are an ADMIN and have access to edit all pages within the space.

- The page is not locked and does not have any restrictions.

- They can see and click on 'edit'/pencil icon but once they do, the page spins and no content displays.


Answers:
author: Lenin Raj
body: Hi [@Carly Novak](/t5/user/viewprofilepage/user-id/3390574)

Can the affected user try it with a browser without addons installed? Sometimes they could interfere with how macros work.

comments: author: Carly Novak
body: Hi [@Lenin Raj](/t5/user/viewprofilepage/user-id/2895958) that helped! Thank you so much.


Tags: cloud

confluence-cloud

expand

macro
Search results for file attachments do not work
Asked by Dallas Ravelje:

When I use search (top right corner) to try to find a list of all Excel files, I get one result, even though there are a lot more files. I have tried search for xls and xlsx. I also get results that have nothing to do with those search terms. Please help, as this makes the system quite difficult for my team.


Answers:
author: Shannon S
body: Hi Dallas,

I'm sorry you've been having problems getting the Confluence search to work right.

Could you show me what your search term is, and an example of a few of the files you're expecting to find? You can include a screenshot here of your search if you think it will help.

I'd also like to know your Confluence version so I can test this.

Looking forward to hearing from you soon,

Shannon


Tags: confluence-server

server
How to create a knowledge base for non-professionals ?
Asked by Jules Perrelet:

Hi,

I work for a big hospital. The Service Desk answered hundred of calls, and my mission is to build a knowledge base through Confluence. The final product must be a website accessible from the intranet, and from which every user could find answers to their IT issues. So basically, I need to create simple content with pictures, gifs and text, organized with labels. I create a "knowledge base" space, and then create "advice article".   

Is it possible to classify these "advice articles" through menu in header, and make everything look like a website ? It's supposed to be used by users who don't have a lot of IT knowledge. So the easiest it is, the best it is ! The main website provider in my country are using a knowledge base close to what I want to achieve : <https://www.infomaniak.com/fr/support/faq/admin2>  

P.S. : sorry for my bad english !


Answers:
author: Jason H
body: Confluence has a panel that displays content in a tree structure - if you organise your content appropriately into topics and sub-topics, this sounds like it might meet your requirement.

Also, including simple instructions in the home page of your space on how users can navigate using the tree structure and/or search might be a good idea.

comments: author: Jonathan Smith
body: The LiveSearch macro on the home page is a must in this case.


author: Jules Perrelet
body: I'll take a close look at this tree structure. I was afraid that the "knowledge base" template was dedicated to only insiders.

Do you know if there is an option to show how to use it on a first visit ? On some websites, you are guided with arrows and spotlights !


author: Jonathan Smith
body: [@Jules Perrelet](/t5/user/viewprofilepage/user-id/3727565) ,

I think it would be worth while for you to engage an **Atlassian Solution Partner** to iron out all of your requirements: <https://partnerdirectory.atlassian.com/>

* They can help with designing your content so it matches the same look and feel (via global CSS) as your current website.
* They would also help with licensing if your planning to open up this company wide. You can also determine if anonymous access is acceptable.

- Jonathan

comments: author: Jules Perrelet
body: Hi Jonathan,

Thank you for your answer. There is so many different services hosted in this hospital, with so many different designs. I don't think getting one design for all is a concern.

It's a public hospital, I'm not sure it is planned to be open-up :D


Tags: confluence-server

server
Instructional text in Excerpt macro is showing in Children Display macro?
Asked by Laura Bier:

Is anyone else seeing this problem? We use the Excerpt macro in a lot of our templates, but often users don't bother putting any info in there. We are seeing now that if the user doesn't delete the instructional text then, even through it is instructional text and should not display, it is displaying when we use the Children Display macro with Excerpts.

Clearly there is a very easy work around, to go in and delete the instructional text, but surely this is not working as designed? We are seeing it specifically with the "How To" template... Anyone else seen this? Should I submit as a potential bug?


Answers:
author: Shannon S
body: Hi Laura,

Thank you for reporting this to us! I was able to replicate it, and it looks like it's an issue across both editors (legacy and new).

I raised the bug here:

* [CONFCLOUD-69269](https://jira.atlassian.com/browse/CONFCLOUD-69269) *Children Display excerpt shows Placeholder Text placed in Excerpt Macro*

I don't run into the same issue if I switch the excerpt display in the Children macro to "rich content" so perhaps that's another workaround for you in the meantime.

Can you do me a favor and click **This affects my team** and provide details regarding your example? I want to make sure you get updates on this but also that we have as many examples as possible of people that have run into this issue.

Thank you for your help!

Regards,

Shannon

comments: author: Laura Bier
body: Thank you so much for looking into this. I will do as you request. (It's the third bug I discovered! Clearly we are using Confluence with ALL its features! LOL) I'm headed to my first Atlassian Summit next month. Excited to learn more!


author: Shannon S
body: Thank you for reporting it! If you find anything else please let me know so I can raise a ticket for it. Hope you are enjoying Confluence, with the exception of the bugs that you've run into!

Have a great time at Summit, I heard it's a lot of fun but I just haven't made it out yet.

Take care, and have a pleasant rest of your week.

Regards,

Shannon


Tags: cloud

confluence-cloud
How to insert an Image URL?
Asked by Timothy Taylor:

With the new editing experience I cannot find how to insert an image url? Where did it go? Theres an option for Giphy, Google Drive, Drop box. But no URL option?


Answers:
author: Lenin Raj
body: [@Timothy Taylor](/t5/user/viewprofilepage/user-id/3574496)

This feature (adding a link to an image) is not available in the new editor yet. This has requested here: <https://jira.atlassian.com/browse/CONFCLOUD-65640>

Please 'watch' and 'vote' for this request.

comments: author: Timothy Taylor
body: This appears to be a critical oversight. Rendering and displaying an image URL is a table-stake feature for professional grade collaboration applications.


author: Scott Beeson
body: AGGGGGHHHHHHHHHHHHHHHHHHH!


author: Veera
body: [@Timothy Taylor](/t5/user/viewprofilepage/user-id/3574496)

Open the page in edit mode, type **/** and search for 'Link'.

![Link.png](https://community.atlassian.com/t5/image/serverpage/image-id/80662iF6CDBA106230FA3E/image-dimensions/356x254?v=v2 "Link.png")

Click on **Link** macro. Put the URL in the first text field and the text to display in the second one and click enter.

![Screen Shot 2020-01-28 at 12.51.48 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/80663i744152E12D62EA71/image-dimensions/763x181?v=v2 "Screen Shot 2020-01-28 at 12.51.48 pm.png")

You may find more details on [Links and Anchors](https://confluence.atlassian.com/confcloud/insert-links-and-anchors-724764900.html) page.

comments: author: Timothy Taylor
body: I need the url to render and display as an image, not as text.

See attached screenshot. Is this no longer supported?

![Screen Shot 2020-01-28 at 9.20.15 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/80761i272524A84F35F8CD/image-size/large?v=v2&px=999 "Screen Shot 2020-01-28 at 9.20.15 AM.png")


author: Timothy Taylor
body: The community image uploader also supports this feature. Not sure how to do this with the new editor experience.![Screen Shot 2020-01-28 at 9.24.04 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/80763iC19401A38A67CC3A/image-size/large?v=v2&px=999 "Screen Shot 2020-01-28 at 9.24.04 AM.png")


Tags: cloud

confluence-cloud
will my unpublished content in confluence page is available if i accidently go back on the browser
Asked by Rashindu:

I was editing in the confluence page that was already published once. I accidentally swiped back before publishing the changed in chrome.

Is there a way to recover these?


Answers:
author: James Conway
body: have you checked your drafts?

<https://confluence.atlassian.com/doc/drafts-149040.html>

comments: author: Rashindu
body: Checked, but not found there either. I suppose you get drafts when you have unpublished articles, not for unpublished content within a published article.


author: Lenin Raj
body: Hi [@Rashindu](/t5/user/viewprofilepage/user-id/3544215)

Your last saved content (while you were editing it) should be saved in the background.

Edit the page again and it should resume from where you left off.

comments: author: Rashindu
body: Unfortunately it didn't work. I assumed the same and tried. It was as if it left no trace at all.


Tags: cloud

confluence-cloud

restore
Costumize Restfultable with Multiple select
Asked by Janik B?rgermeister:

Hi,

I'm trying to costumize the RestFul Table.

In particular I want to add a Checkbox with different values but they should be mapped to only one Array in the Corresponding Json. And only if they are checked.

My Javascript looks like this:

```
var removeEditView= AJS.RestfulTable.CustomEditView.extend({
    render: function (self){
    var result ="";
    if(self.value !== undefined){
        var names = self.value;
        result+='<div class="removeFromPlanView">';
        result+='<form class="aui">';
        for(name in names){
            if(names[name]!==""&&names[name] !==" "){
                result+='<div class="checkbox">';
                result +='<input class="checkbox" type="checkbox" name="removeFromPlan"  value="'+names[name]+'"> </input>';
                result +='<label for="checkBoxOne">' + names[name]+ '</label>';
                result += '</div>';
            }
        };
        result += '</form>';
        result+='</div>';
    }
    var $field = AJS.$(
            result
    );
    return $field;
    }
});
```

The Problem is, that only the last Checkbox is in the Json:

{ removeFromPlan : "lastuser" }

If im indexing the Checkboxes:

name = removeFromPlan\[i\]

then they are not mapped to an Array and i can't use a parameter List\<String\> removeFromPlan in my RestService.

Json:

{removeFromPlan\[0\] : "user1" , removeFromPlan\[1\] : "user2"}

Furthermore, the value of a single Checkbox is always sent, even if it is not checked.

How can i fix this?


Answers:
author: Shannon S
body: Hi Janik,

Welcome to Atlassian Community. It's nice to meet you!

We mostly deal here with end-user and administrator questions, but if you're trying to customize Confluence in this way, or develop an add-on, you'll want to raise a question on our Developer Community, available on our [Atlassian Developer Resources](https://developer.atlassian.com/resources) page.

These folks are more familiar with working with our products in that way, so you will find that you are able to get help there.

Let me know if you have any trouble.

Regards,

Shannon


Tags: atl-adm

atl-dev

confluence-server
Is there a way to sync Freshdesk Solutions articles into Confluence Cloud?
Asked by Leandro:

Hi, I was searching for a way to sync Freshdesk Solutions articles into Confluence.  
I've found *Confluence to Freshdesk* app (<https://marketplace.atlassian.com/apps/1218400/confluence-to-freshdesk-sync?hosting=cloud>), but it seems to do the syncing only one way.  
Thanks in advance.


Answers:
author: Fabian Lim
body: Hi [@Leandro](/t5/user/viewprofilepage/user-id/3727305)

I would ask the vendor if they have plans to have the connection the other way.

Cheers


Tags: atlassian-marketplace

confluence-cloud

freshdesk
Unable to edit Confluence pages
Asked by Liz:

I have an issue on some Confluence Spaces, where I can't update the Confluence overview page or create sub pages.

The issue is only with a handful of new spaces I am trying to set up. I'm set up as an Admin and have checked Space settings to make sure they are the same on Spaces which I can successfully update. Nothing seems different, except for the Spaces I can't update have grayed out tool bars.

Any ideas?


Answers:
author: Susan
body: Hi Liz,

Thank you for contacting Atlassian Community.

We have seen that you have raised the following ticket for the same issue:

* <https://getsupport.atlassian.com/browse/JST-547575>

We have sent the proposed solution on the above, please check the above ticket for further steps.

Regards

Susan

Atlassian Support


Tags: cloud

confluence-cloud
We are looking to apply OS security patches to our Confluence server, has anyone experienced this.
Asked by marshawnm:

Our vulnerability report has a number of listed issues, I am not sure how this will impact the application.


Answers:
author: Nic Brough -Adaptavist-
body: Yes, plenty of times. You have to check each patch you want to apply will not break your version of Confluence (it's very rare that they will), and update Confluence to patch that up.


Tags: confluence-server

server
Update Automatically
Asked by Jos? Jesus:

Hello everyone, we are creating an internal hub with all the procedures and processes that our support reps need to follow. To give you a little more context, we have built processes and procedures that are many times inside troubleshooting guides.   

I have read all the documentation and acknowledge that is not possible to have multiple excerpts that would be the perfect solution. So what could be a workaround for this so having a page full of procedures that can be automatically update in another page?   

<br />

If you do not recall any workaround how can I have a list of all procedures that are on one page and being used in other several pages? I thought about using tags, but if I have 50 procedures that will be 50 tags which will lead to confusion.   

Thanks


Answers:
author: Jessica
body: [@Jos? Jesus](/t5/user/viewprofilepage/user-id/3726944) have you tried the page include macro? <https://confluence.atlassian.com/confcloud/include-page-macro-724765214.html>

There's also the [Confluence marketplace apps](https://marketplace.atlassian.com/addons/app/confluence).

Hope that helps!


Tags: confluence-cloud