youngmon/atlassian-qna huggingface dataset:
SLA en vista del cliente
Asked by Divisi?n Inform?tica:

Hola comunidad! Estoy configurando un proyecto en Jira Service Management, y quer?a saber si era posible (y como hacer) para que los clientes puedan visualizar el SLA en el ticket. De momento solo los agentes pueden hacerlo.  

Muchas gracias!


Answers:
author: Fabian Lim
body: Hola Brother,

Lamentablements vas a tener que usar este plugin "Extension for service desk": <https://deviniti.com/support/addon/server/extension/latest/show-sla/> (nosotros lo tenemos y hace milagros)

Out of the box esta funcionalidad no existe que yo sepa.

Saludos,

Fabian
Can I restrict comments (for internal use only) in JIRA Core Cloud?
Asked by Witold Dziel:

Can I restrict comments (for internal use only) in JIRA Core Cloud same way as it's possible in Jira Software Server? Cannot find a symbol of a lock underneath the comment box (both in new and old cloud view). Is it even possible in Jira Core Cloud?


Answers:
author: John Funk
body: Hi Witold - Welcome to the Atlassian Community!

No, that is not possible with Jira Core - Only JSM projects.

comments: author: Witold Dziel
body: Thanks. That's what I was afraid off and that's what I found out too. Thanks for confirming.


author: Gonchik Tsymzhitov
body: [@Witold Dziel](/t5/user/viewprofilepage/user-id/4273299) , hm if you on free plan, it's too complicated to do as it is not in free plan

<https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/>


Tags: cloud

jira-core

jira-core-cloud
How can I add the "Start Date" field in my List view option?
Asked by hanna.alejandro:

How can I add the "Start Date" field in my List view option?


Answers:
author: Petter Gon?alves
body: Hello!

For everyone who gets to this thread, the "Start date" field was properly added to the list view of work management/business projects. Just go to a business project \> List and select the field in the drop-down list:

![Screen Shot 2022-04-04 at 12.19.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/191459iF25AD7B96C1AD271/image-size/large?v=v2&px=999 "Screen Shot 2022-04-04 at 12.19.43.png")

On that same note, there's still a limited number of fields available in the list view of Work management projects (Business). There's a feature request created to consider the availability of any fields in the future:

[Business List view must include more fields](https://jira.atlassian.com/browse/JRACLOUD-76764)

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

As a workaround, you can use the Issue navigator to customize the fields/columns displayed on the view:

[Configure the default issue navigator](https://support.atlassian.com/jira-cloud-administration/docs/configure-the-default-issue-navigator/)

Thanks!


author: Dirk Ronsmans
body: Hi [@hanna.alejandro](/t5/user/viewprofilepage/user-id/4356852) and welcome to the community!

Looking at how you defined this question it's under the Service Management topic, could this be a Core/Jira Work Management/Business project?

It at least looks like the new Jira Work Management list view and they are still working on adding features to that. I believe the Start date was one of that.

[@John Funk](/t5/user/viewprofilepage/user-id/7148) do you remember?

comments: author: John Funk
body: This definitely looks like the new Work Management list screen.

Not all custom field types are included yet for the adding to the List view. It might be no Date type custom fields are available. I tried adding one on my project and didn't see it in the dropdown either.


author: hanna.alejandro
body: Cool! thanks for letting me know. Will this be deployed anytime soon since it's part of the roadmap already? Would love to know if you can share; this will be very helpful for managing the expectations of my stakeholders. Thank you!


author: John Funk
body: Yes, it is in there roadmap, but they are concentrating on rolling out the new product to everyone so changes like this will need to wait. I have no idea about a timeline.


author: hanna.alejandro
body: Thanks so much for your prompt responses! :) Really appreciated it.


Tags: atl-curate

cloud

jira

jira-service-management
Re: Create a public Dashboard
Asked by Vero Rivas:

Hi [@Eleni Timini](/t5/user/viewprofilepage/user-id/1046247)

Make sure when you share, you select with whom, add the selection and then share.

It is also very important that the information within the dashboard if there are filters are shared

![rpta.png](https://community.atlassian.com/t5/image/serverpage/image-id/138611i7DED518256490575/image-size/large?v=v2&px=999 "rpta.png")

Cheers


Answers:
author: Eleni Timini
body: thanks


author: Eleni Timini
body: ok, thanks, this worked for me, but when a user tried, it worked up until the Save part. Save doesn't really do anything, so the user can't save it.

Not sure if it's permission issues and what should i change in order to give permission to all users to create dashboards and share with other teams?


author: Eleni Timini
body: I believe there is still a bug here as it let you go all the way until the Save.

I mean, in theory if there is no permission and someone not allowed to create a public dashboard, it should warn you to tell you, not just let you do stuff and waste time and think that there is something not correct.


author: Vero Rivas
body: <https://confluence.atlassian.com/adminjiraserver/managing-dashboards-938847879.html>


author: Eleni Timini
body: ok, but the link to the page you sent me is not available


author: Vero Rivas
body: Yes, permissions are important, check this post

<https://confluence.atlassian.com/adminjiraserver/managing-dashboards-938847879.htm>

Cheers


Tags: cloud
Due date on backlog shows 1 day earlier than actual due date on the ticket
Asked by Nicolas Sannier:

When we set up a due date in the issue itself, the due date on the backlog dashboard shows 1 day earlier than the actual due date.


Answers:
author: Ang?lica Luz
body: Hello [@Nicolas Sannier](/t5/user/viewprofilepage/user-id/1639819),

Thank you for reaching out to Atlassian Community!

Testing on my local site, I was able to replicate the same issue.

I can see that you have only Jira Core on your site, so the issue is happening on a Business project.

![Screen Shot 2021-04-23 at 11.10.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/140165i09C2C5BB3416D16C/image-size/large?v=v2&px=999 "Screen Shot 2021-04-23 at 11.10.51.png")

This issue was reported as a bug and our dev team is already working on a fix:

* [Due Date are being shown -1d in Jira Core boards cards](https://jira.atlassian.com/browse/JRACLOUD-76477)

Please, click on "This affects my team" and also watch to receive updates about the fix.

Kind regards,  
Ang?lica

comments: author: John Funk
body: Thanks Ang?lica!!


author: Nicolas Sannier
body: Thank you both!


author: Nicolas Sannier
body: Hi John, please see attached. The ticket due date is October 28 but dashboard shows October 27.![Due Date on Dashboard.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/137672iE4CB78538AFFC40A/image-size/large?v=v2&px=999 "Due Date on Dashboard.PNG")![Due Date on Ticket.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/137673i4A75F169FED4D14A/image-size/large?v=v2&px=999 "Due Date on Ticket.PNG")

comments: author: John Funk
body: Very strange - I would put in a support ticket with Atlassian:

<https://support.atlassian.com/contact/#/>


author: Nicolas Sannier
body: It is on the free cloud service so I cannot submit any tickets, I can only use the community page.


author: John Funk
body: Okay - let me see if I can get someone from Atlassian to take a look at it.


author: Nicolas Sannier
body: Thanks a lot John!


author: John Funk
body: Hi Nicolas - can you share some screen shots of both?


Tags: atl-gruland

atl-rvw

cloud

jira-core

jira-software

jira-software-cloud
Sevicedesk / History about notifications
Asked by teusner:

We use an automatism to send a notification via mail to the ticket's author when we comment on it. But there is no history entry about the mail being sent.

is there a way to add this information to the ticket's history?

Or is there some overwiew where we can see which mails were sent and when?


Answers:
author: Dirk Ronsmans
body: Hi [@teusner](/t5/user/viewprofilepage/user-id/3144590) ,

i'm afraid that the regular notifications/automation emails are not logged in the ticket itself.

For the Automation you could see it in the audit log of the automation itself (which is annoying) or you could add an action to the automation to set a comment in your ticket to create your own trace.

For the regular notifications as far as I know there is no real audit log and certainly not linked to the ticket history.

comments: author: teusner
body: Thank you for the quick answer. Is there a way to add an entry to the history instead of adding a comment?


author: Dirk Ronsmans
body: Afraid not, you have no control over what appears in the history or a way to manipulate it. (with good reason if you think about it as it is your audit trail)

Only thing I've seen that has something like this is an add on that sends custom emails. But then it depends on how much you need this. The app will create a new tab (next to history) and show you all the email communication sent through it.

But that might be overkill just to get the history.


author: teusner
body: That sounds actually exactly what my colleague would like to see.

But I am with you, that it is a bit too much information. I will go with the comment. :)

Thank you again.

Yours David


author: Dirk Ronsmans
body: I did find this suggestion on the Suggestion Platform so you could vote for it and watch the issue to know if an update occurs.

<https://jira.atlassian.com/browse/JRACLOUD-11953>


Tags: cloud

jira-core

jira-core-cloud
How to list moved jiras from a project to another in Jira cloud
Asked by Jeevan Revuri:

Hi,

I am trying to list all the jiras to an excel that are moved from one project to another. I found recomendations in jira but not on jira cloud.

I have scriptrunner installed and looking for sample script to list these jiras.


Answers:
author: Jeevan Revuri
body: I was able to list all moved jiras using the below script on Jira Cloud Script Runner.

<br />

// Define a JQL query to search for the issues  
def query = '\<Query\>'

// Fetch the issue object from the key  
def searchReq = get("/rest/api/3/search")  
.queryString("jql", query)  
.queryString("fields","summary")  
.queryString("expand","changelog")  
.header('Content-Type', 'application/json')  
.asObject(Map)  

<br />

//save the search results  
Map searchResult = searchReq.body

searchResult.issues.each { Map issue -\>

<br />

issue.changelog.histories?.items?.eachWithIndex { it, i -\>  
def map = it

map.each { entry -\>  
//logger.info("Entry ${entry.field}")  
def level1 = entry  
def answer = ''  
def from = ''  
level1.eachWithIndex { key, value, j -\>

if(value == "Key"){  
answer = 'Key'  

}

if(key == "fromString" \&\& answer == "Key") {  
from = "$value"  

}  
if(value == "${issue.key}" \&\& answer == "Key") {  
// This will display the old ticket number and new ticket number  
logger.info ("$from moved to $value")  
}

}

}  

}

}

comments: author: Brant Schroeder
body: Great!


author: Mitesh Chauhan
body: Hi Jeevan,

My requirements are exactly same as your :-) - Have you managed to get the results in Excel since 2020?

I am trialing ScriptRunner and quiet novice to its syntax. I have managed to execute your script and getting the Issue Id from Old project to New - which is almost perfect!

I'd like to add more fields to output so that I can manipulate the data in excel.

* Issue Created date(before it was moved)
* Issue Moved Date
* Resolution Date

Any help would be greatly appreciated.

Many thanks

Mitesh


author: Brant Schroeder
body: Jeevan,

Unfortunately that is not available yet in script runner for Jira cloud. More information can be found here: <https://community.atlassian.com/t5/Jira-Software-questions/Jira-Cloud-Scriptrunner-Find-Issues-that-were-moved-from-other/qaq-p/1267012>


Tags: cloud

jira-core

jira-core-cloud
retrieving sub-tasks subfield assignee from jira cloud for sheets
Asked by Marcelo Polizzotto:

Due to the fact that we can retrieve sub-tasks subfields and for every sub-task we can assign different team members, it would be good to retrieve the sub-task subfield assignee


Answers:
author: Niranjan
body: Hi [@Marcelo Polizzotto](/t5/user/viewprofilepage/user-id/4044475) ,

Can you elaborate the requirement? What is this "retrieve sub-tasks subfields"?

comments: author: Marcelo Polizzotto
body: Hi Niranajan

take a look to my **subtask ex** image

I have an issue with 4 subtasks and 2 different ***assignee***

this assignee field is what I am looking for to return when I go jira cloud for sheets and check subtasks subfields (see **subtasks** image)

Best regards

Marcelo![subtask ex.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/112015i7A88146A74D5C293/image-size/large?v=v2&px=999 "subtask ex.jpg")![subtasks.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/112016iAEE8C3359EC2335A/image-size/large?v=v2&px=999 "subtasks.jpg")


author: Niranjan
body: Can you search for *assignee or issueassignee?*


author: Marcelo Polizzotto
body: My wished output should be like

incident xx assignee mp

subtask 1 assignee cb

subtask 2 assignee df

incident yy assignee fg

subtask 1 assignee df

subtask 2 assignee mp

the thing is that we cannot return both (incident assignee and subtask assignee)

I hope this can clarify what I need

Best regards


Tags: cloud

jira-core

jira-core-cloud
Re: Export to XLS
Asked by Philipp Suchan:

See here for the official Jira Cloud to Excel export: <https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official>


Answers:
author: Guido Calicher
body: Hi [@Philipp Suchan](/t5/user/viewprofilepage/user-id/1760788), what do you mean by 'official'?


author: Fabio Racobaldo _Herzum_
body: Hi [@Philipp Suchan](/t5/user/viewprofilepage/user-id/1760788) ,

is this app still supported?

Fabio


author: Renato Sakate
body: Thank you very much!
Re: Is it possible to connect Jira Core (Cloud) to Zapier?
Asked by David Johnson:

Zapier does, in fact, now connect to Jira Core (Cloud) using Zapier's "Jira Software" integration.

At the time that I wrote this question, there was an oAuth issue which was causing the "You don't have access to this app" error.

Now that the underlying issue has been resolved, I can confirm that I am now pulling data from Jira Core (Cloud) via Zapier into other apps that Zapier integrates with.


Answers:
author: Dario B
body: Thank you [@David Johnson](/t5/user/viewprofilepage/user-id/3174430) for actually letting us know that the integration also works with Jira Core and apologies for the initial misunderstanding of the issue. As written in my last comment the problem was indeed that the new version of the app was deployed before having granted access from our side.


author: David Johnson
body: Thank you to [@Dario B](/t5/user/viewprofilepage/user-id/502402) and [@Steven Juanes](/t5/user/viewprofilepage/user-id/632464) for your responses!
How can I bulk move issues in Jira Cloud with next-gen projects?
Asked by natalie.godec:

I'd like to bulk move all open issues from one project to another. I've seen the instructions for Jira Software, but I don't have a "Tools" button, and the ... button on the top right of the search page shows "no available options".


Answers:
author: Inactive Stephen
body: Hi [@natalie.godec](/t5/user/viewprofilepage/user-id/3430684)

The options button (3 dots in top-right corner) does contain the Bulk Change button on Jira Cloud. This is located on the issue search page (Magnifying Glass \> Advanced search for issues). Used it to move some Next-Gen issues just now to verify.

If you aren't seeing an option for Bulk Change - check the global permissions for it. You'll need to be a Site Admin for this:

* Click Settings (the cog icon on the far-left navigation bar
* Select System, then under Security select Global Permissions
* Ensure the user group you are part of has the "Bulk Change" permission - if not, activate it and try to move the issues again

\^ Let us know if either of these solve the issue :)

Ste

comments: author: corneliskettenis
body: this helped me out a lot! thank you!


author: Jim Hawksworth
body: Thank you, this is very helpful!


author: Nathan Charrois
body: Why can't you simply go to your backlog, select the issues you want to move, and move them?


author: Pablo Castillo
body: I actually tried this. I am a site admin and a jira admin. The permission to bulk move is enabled. However, that option is not available. There is no advanced search nor there is a way to bulk move.

comments: author: Ste Wright
body: Hi [@Pablo Castillo](/t5/user/viewprofilepage/user-id/3712421)

Advanced issue search has moved; you will now find it via "Filters" on the main navigation bar, at the bottom of the drop-down list.

If you're still having issues once on the issue search page, it's also worth checking [this page](https://support.atlassian.com/jira-core-cloud/docs/edit-multiple-issues-at-the-same-time/) to see if you can troubleshoot what the error might be.

Let us know if you need any further help :)

Ste


author: Pablo Castillo
body: Validated. Thank you!


Tags: cloud

jira-core

jira-core-cloud
Set a reminder?
Asked by Michael Arndt:

Is there a way to set a reminder on an issue?


Answers:
author: Alexey Matveev
body: Hello,

You can create a filter to choose issues on a special condition and then set a subscription for the filter to send the results to your email on certain schedule.

<https://support.atlassian.com/jira-work-management/docs/work-with-search-results/>

(Corrected the above link to avoid redirects)


author: Ollie Guan
body: Hi [@Michael Arndt](/t5/user/viewprofilepage/user-id/3049482) ,

What is the reminder you want? Event trigger Or timeout notice?

comments: author: Michael Arndt
body: Probably timeout.

Such as "I called someone and I'm waiting for information. Remind me in 2 days to call again if I don't hear back."


author: Ollie Guan
body: The following post gives some solutions:

[Reminders and Alerts](https://community.atlassian.com/t5/Jira-questions/Reminders-and-Alerts/qaq-p/981852)


Tags: cloud

jira

jira-cloud
Admin Cannot see Board Settings in JIRA Cloud
Asked by Thomas Bowskill:

I am the Admin for our JIRA Cloud instance. I went to change a board setting (add quick filters, change card layout) but cannot see the board settings (...)

Where should I expect to see the option? From looking at the documentation it appears that I am in the right place: [https://confluence.atlassian.com/jirasoftwarecloud/configuring-swimlanes-764478010.html](https://confluence.atlassian.com/jirasoftwarecloud/configuring-swimlanes-764478010.html?)

![BoardSettingsGone.PNG](/t5/image/serverpage/image-id/22192i3583400812CE1621/image-size/large?v=v2&px=999 "BoardSettingsGone.PNG")

I'm used to JIRA Software, so this might be a user error. Or it could be that I've somehow nerfed my own access rights as site admin?


Answers:
author: Thomas Bowskill
body: Solved with self-education

The Core boards don't allow configuration other than what it inherits from workflows


Tags: cloud

jira-core

jira-core-cloud
Can you create a plan combining projects using both hours and story points?
Asked by Ken Steinberg:

I have a plan I am building that tracks deliverables across two teams, one tracks in points, and other in hours.

This doesn't seem to work. Is there a setup step I need to take?

Ken


Answers:
author: Krista Parker
body: Hi Ken!

Are you using two different sources for your plan? You do have the option to convert story points to days on the issue sources you choose for Portfolio, so you may be able to select one source to use points and the other to use days.

comments: author: Ken Steinberg
body: I have one dev project that estimates in points and another project in marketing that only estimates in hours but I need to include them in one plan so that I can make sure they are both aligned for a product release.

So engineering is run via Scrum using Points

Marketing is run via Kanban using hours.

I have them both in one Portfolio plan and want to use the Calculation tools without having to convert marketing hours by hand.

Can I do that?

Ken


Tags: advanced-roadmaps
Portfolio: Show Assignee from JIRA Ticket (read-only)
Asked by Ted Henry:

I want to show the assignee for all issues in Portfolio scope view without mapping to scheduling features.

FWIW, I wasn't able to successfully get the mapping to work. But in truth, we're not planning to use the scheduling features right now anyway. All we're trying to do is allow our PMs to see all issues associated with a "Project" (\<- aka Initiative) which span across several JIRA Projects. The mapping seemed to apply only on certain issues, at certain levels, despite setting up teams with the appropriate members.

All we really want right now is to show "Assignee" like we do with any other custom field value, but it does not appear in the list. Read-Only is perfectly fine for our purposes so we do not need to sync back and forth, nor do we need to use resource planning.

We just want to display the assignee as it's defined in JIRA.

Is there any way to make this happen?


Answers:
author: Krista Parker
body: Does this help or sound like what you want:

<https://confluence.atlassian.com/jiraportfolioserver/mapping-issue-assignees-to-team-members-868977966.html>

comments: author: Ted Henry
body: Thank you Krista, but no this is not what I am looking for. It's close though. We are not using the scheduling features and do not want to calculate resources using teams. We also do not want to allow for editing of assingee via Portfolio. We're looking for a way to simply render the Assignee in JIRA (read-only) and not to match up via a Team.

FWIW, I tried to get that to work but was not able to get it to map reliably. Sometimes it seemed to map, sometimes it didn't.

Thanks.


author: Krista Parker
body: Ahhhh gotcha. But it did match up sometimes? Was there anything different on the issue side when it did match up?


author: Ted Henry
body: Nope. When it matched it was correct. But it didn't always match. I was thinking of creating a custom calculated field to simply write in whomever the Assignee as read-only is and may still try this.

Thank you for the reply.


author: Godfrey Imudia
body: I am also looking for the solution to the problem which Ted is facing.

Does anybody have the proper solution?


author: Ted Henry
body: I haven't implemented this yet, but what I am planning to do is create a custom field called "Assignee (Read-Only)" and copy the value of Assignee to there. Then show this field as a custom field in Portfolio.

We have the "Automation for JIRA" plugin, so I can watch this field and perform the copy whenever this field is updated.

I assume this will work, but haven't tried it yet.


Tags: advanced-roadmaps

assign