Account password cannot be resetted from crowd
Asked by Ahmed Abrar:

My crowd is currently integrated with Jira and Confluence and it's working just as fine. However whenever I create a Crowd Admin user from Crowd. I cannot change the password. From Crowd Admin, when I select a user and click on 'Reset Password' on the left Panel. It asks to send an email. Ones you receive the email and you click on the reset link. this is wat I get.

HTTP Status 404 - /crowd/console/resetpassword.jsp  

type Status report  

message /crowd/console/resetpassword.jsp  

description The requested resource is not available.  

Apache Tomcat/7.0.42

------------------------------------------------------------

If I try to change the password from openid, this is what i get.

HTTP Status 404 - /openidserver/secure/profile/changepassword.jsp {#toc-hId-480581927}
======================================================================================

*** ** * ** ***

**type** Status report

**message** /openidserver/secure/profile/changepassword.jsp

**description** The requested resource is not available.

*** ** * ** ***

### Apache Tomcat/7.0.42 {#toc-hId-2048143978}

Please help!!!


Answers:
author: Ahmed Abrar
body: I just noticed even, when I click on 'Can't access your accont?' at the login page of crowd, it gives me the following error:

HTTP Status 404 - /crowd/console/forgottenlogindetails.jsp {#toc-hId-480581928}
===============================================================================

*** ** * ** ***

**type** Status report

**message** /crowd/console/forgottenlogindetails.jsp

**description** The requested resource is not available.

*** ** * ** ***

### Apache Tomcat/7.0.42 {#toc-hId-2048143979}

comments: author: Ahmed Abrar
body: Just to clarify, base URL is correct and it's the crowd server's local IP Address.


author: Caspar Krieger
body: What version of Crowd are you running? What have you got the base URL and port set to? (just to double check that it is correct)


author: Ahmed Abrar
body: Hi Caspar,

Crowd version is 2.7.1. and below is an output of the crowd.properties file

session.lastvalidation=session.lastvalidation  
session.isauthenticated=session.isauthenticated  
application.password=\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*  
application.name=crowd  
session.validationinterval=0  
crowd.server.url=http\\://192.168.40.50\\:8095/crowd/services/  
session.tokenkey=session.tokenkey  
application.login.url=http\\://192.168.40.50\\:8095/crowd

Thanks


author: Ahmed Abrar
body: Any suggestions please???


author: Diego Berrueta
body: Hi Ahmed,

Can you please confirm that [](http://192.168.40.50:8095/crowd)<http://192.168.40.50:8095/crowd>is the URL that you use to access Crowd? In other words, if you copy that URL into your browser window, do you see the Crowd UI?


author: Ahmed Abrar
body: Yes, thats correct.


author: Ahmed Abrar
body: Any suggestions please?? I am really stuck, we can't even proceed to the purchase of Crowd because of this issue.


author: Caspar Krieger
body: I'd love to give you further suggestions but I can't tell what the problem is from the information here. I can access those pages fine when setting a specific IP address as Crowd's base url. Would you be able to [open a support case](https://support.atlassian.com) so that our support team can help you collect the relevant information please? (support cases are always the best option for urgent requests!) Alternatively, since you mention you haven't bought Crowd yet, you may just want to try deleting Crowd's home directory and then redownload, re-extract, and re-install Crowd.


Tags: crowd-administration