youngmon/atlassian-qna huggingface dataset:
Roadmap planner breaks auto hide/show of page tools menu when scrolling
Asked by Reiner Hummel:

Adding a roadmap planner macro to a page breaks the auto hide/show functionallity of the page tools menu (the one with menu items 'edit', 'watch', 'share').  

To reproduce it just create a page with some content and scroll down the page in view mode. You will notice that the page tools menu will hide automatically but will show up again when you start to scroll up.

Now edit the page and add a roadmap planner macro somewhere in the page. Back to view mode, scroll down the page and the page tools menu will hide but it will not show again when you scroll up.

Is there a workaround for this?

Roadmap planner version is 14.2.1.


Answers:
author: Diego
body: Hello [@Reiner Hummel](/t5/user/viewprofilepage/user-id/1913199) !

I started a Confluence Instance from scratch and can reliably replicate this issue. Here we can see **the expected behavio**r:
> ![WorkingEditBar.gif](https://community.atlassian.com/t5/image/serverpage/image-id/95680i7CAF8653DFA15304/image-dimensions/404x227?v=v2 "WorkingEditBar.gif")

Here we see the **problematic one**:
> ![NonWorkingEditBar.gif](https://community.atlassian.com/t5/image/serverpage/image-id/95682i0642057B213264E6/image-dimensions/403x221?v=v2 "NonWorkingEditBar.gif")

Looking through existing reports, I was able to find this:
> * ++***[\[Confluence Server\] Global navigation bar disappears when scrolling on pages with TOC Zone Macro and Roadmap Planner macro](https://jira.atlassian.com/browse/CONFSERVER-40524)***++

Currently, there is no workaround for the issue. With this in mind, the best approach to this would be to vote and watch the report.

Let us hear from you!


Tags: roadmap
How I can convert to previous editor?
Asked by Georgia Miloni:

Hello,  

I have change my confluence page to the new editor, as suggested on the platform.  

I was not aware that the edit features on the pictures were not available on the new editor.  

I am uploading a lot of png.files so that means that the new editor is not useful at all for my daily tasks.  

Could you please support me \& explain to me how I can revert the page to the old editor?  

Waiting for your feedback.  

Thanks.


Answers:
author: Deepanshu Natani
body: Hi [@Georgia Miloni](/t5/user/viewprofilepage/user-id/3908644)

You can [contact support](https://support.atlassian.com/contact) to have the old editor enabled on your instance.

See the comment on [CONFCLOUD-65695](https://jira.atlassian.com/browse/CONFCLOUD-65695) for more details:
> Hi all,
>
> Thanks for all the feedback on this ticket. Given the amount of requests we've started to explore what a potential quick win may look like to re-introduce this. That being said, we still can't guarantee a time frame for this - we will make sure to update this ticket as we know more on our end.
>
> In the meantime, if you have the legacy template available - which most of you should have - you can keep using that to create new pages and still keep using this feature. If you don't have that template,[you can reach out to support](https://support.atlassian.com/contact) and we'll be happy to enable it for you.
>
> Thanks,  
> Avinoam


Tags: cloud
Cannot edit pages
Asked by rein1124:

Very often, when I edit a page, the loading is unlimited, with a warning below:

![2020-05-07_131432.jpg](/t5/image/serverpage/image-id/93779iD8855D553CDBE388/image-size/large?v=v2&px=999 "2020-05-07_131432.jpg")

After I restart the server, it works again. Then the problem will occur again in 1-2 days.

I just already tried upgrade confluence to latest version several times.

It's really blocked my team's daily work. Please help me urgently!

Thanks a lot!

Wayne


Answers:
author: Ollie Guan
body: Hi [@rein1124](/t5/user/viewprofilepage/user-id/746788) ,

Enabling safe mode will disable all of your user-installed add-ons at one go. It is a good troubleshooting method to determine if an issue is caused by a third-party add-on or not. If it is, you can also easily identify which one is the culprit by enabling them one by one and observing when the issue occurs again.

<https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-6-x-due-to-collaborative-editing-867362716.html>

comments: author: rein1124
body: Hi [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) ,

Followed your link, I confirmed that you are right, the problem caused by add-on. Exactly, "Confluence Cloud Migration Assistant" caused the problem. After I disabled this add-on, everything works fine.

I guess it might be cased by connect issue when this add-on request for confluence cloud communication. Eventually, the issue resolved. Since I won't migrate to cloud in the near future. It's the perfect solution for me. Really thanks to Ollie!

Best regards!

Wayne
New Feature Pop-up Can't Be Closed
Asked by duncan:

Starting yesterday afternoon, whenever I open a Confluence page I get this pop-up. There is no way to close it that I can find and I can't access the page. How to get rid of this pop-up?

![Confluence.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/93714i83B2E62966580270/image-size/large?v=v2&px=999 "Confluence.JPG")


Answers:
author: Jack Paladin
body: Hi [@duncan](/t5/user/viewprofilepage/user-id/3565725)

Just wanted to follow up and let you know that we have released a fix for the issue you ran into. Please let us know if you are still experiencing any problems so we can look into it!  

Thanks,

Jack

comments: author: duncan
body: Thanks Jack. For some reason Jira did not have the same issue and I could see that the bottom of the Confluence pop-up was off the screen. I hit Ctrl- a few times to zoom out and could then see the button to close the window.


author: Matt Reiner [K15t]
body: I think this is the same issue: <https://community.atlassian.com/t5/Confluence-questions/I-am-stuck-on-Windows-7-I-chose-new-navigation-in-Confluence-and/qaq-p/1369019>


author: Jack Paladin
body: Hi [@duncan](/t5/user/viewprofilepage/user-id/3565725) I'm looking into the issue now. As a quick fix, is it possible for you to increase the height of your browser window? If it is, when you increase the height you should see two buttons: "Keep existing navigation" and "Use improved navigation". Selecting one of these will get rid of the popup

comments: author: Jack Paladin
body: Another work around, if you are unable to increase the height of the screen, is to zoom out of your browser window with ctrl + minus on windows or cmd + minus on mac.


Tags: cloud

confluence-cloud
Edit in Office Excel fails /plugins/confluence/servlet/confluence/editinword when using dark mode
Asked by Victor Prasad:

Hello,

We cannot use edit in work. We turned off the Companion app as it was giving us issues (the window that pops up confusing some users or they would just not hit 'upload' when done)

Files can be uploaded with the offending special characters the first time, but then they fail with Edit In Office. If that could be prevented in the first place with a warning - that would help.

Right some files work, others do not office edit. On clicking edit in office we get an error that the file will not download but Excel opens up. We have two similarly named files - one work, one does not.

Error![ConfluenceEditinOfficeFail.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/93711i880CFE9093513498/image-size/large?v=v2&px=999 "ConfluenceEditinOfficeFail.jpg")thoughts?

v6.15.9


Answers:
author: Alex K
body: Hi [@Victor Prasad](/t5/user/viewprofilepage/user-id/752839) ,

The are some known issues with the Edit in Office feature for files with special characters in the name - <https://jira.atlassian.com/browse/CONFSERVER-22403>.   
Does the filename of the failing file include any special characters or spaces? What are the differences in the naming between the two files?

comments: author: Victor Prasad
body: ```
Hello Alex!

The evil file has an amnpersand &  and that did it.  

However, you can initially upload a new file with an & in it.  But if then EiO fails.  

I understand special characters cause issues and might be a tough fix, but if they were prevented from being uploaded in the first place, might help!

Thanks for chiming in!
```


Tags: confluence-server

server
Mobile plug in for confluence
Asked by Matteo Bertola:

Hi!

do you know if there is a plug-in for confluence (server version) that allows the smartphone to insert new pages, modify them, insert and delete attachments, comments etc. as in the pc version?

I try 2 plugin: Mobile for Confluence and Refined Mobile for Confluence but are largely insufficient!

Thanks for your help!

Matteo


Answers:
author: Brant Schroeder
body: [@Matteo Bertola](/t5/user/viewprofilepage/user-id/1265937) The Confluence mobile app has the most functionality.[https://play.google.com/store/apps/details?id=com.atlassian.confluence.server\&hl=en_US\&gl=US](https://play.google.com/store/apps/details?id=com.atlassian.confluence.server&hl=en_US&gl=US)This app does have limited functionality. If you would like full functionality you would need to open your site on your phone in a browser in desktop mode.


Tags: mobile
Is there a way to search by Label?
Asked by Matt Rozendaal:

![image.png](/t5/image/serverpage/image-id/93692i24320C1E28207327/image-size/large?v=v2&px=999 "image.png")

Is there a way to search by label in the main search bar. Maybe a setting that allows it to automatically search that way? We have many pages that have particular names. We also have short labels on how we normally call them internally. Is there a way to search by labels easily though? Having to go through advanced search is a bit much for the average user in the company.


Answers:
author: Brant Schroeder
body: [@Matt Rozendaal](/t5/user/viewprofilepage/user-id/3907256)

The advance search allows you to specify specific labels you are interested in. If you type the label in the search it will also find it but it might be buried in the results with other keywords.


Tags: cloud
Is it possible to include the url in the footer of the pdf export?
Asked by Allison Christiansen:

I am exporting a page to a pdf and I wanted to see if it were possible to include the URL of the page in the footer.


Answers:
author: Nils Bier _K15t_
body: Hi [@Allison Christiansen](/t5/user/viewprofilepage/user-id/3781752) \& welcome to the community :)

You could have a look at our Scroll PDF Exporter, which comes with a [wide range of placeholders](https://help.k15t.com/scroll-pdf-exporter/latest/server/customize-document-sections-169903644.html#id-.Customizedocumentsectionsv4.9-placeholdersAddplaceholders), with page URLS being one of them.

In our graphical template designer you just open the footer, click *Insert placeholder* , select the *Document URL* placeholder and have full control on the content to be displayed there:

![Screenshot 2020-05-07 at 10.25.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/93797iCC430FFFC2830BC6/image-dimensions/491x318?v=v2 "Screenshot 2020-05-07 at 10.25.05.png")

You can

* control the URL type (page URL vs tiny URL)
* control how the link should be displayed
  * as URL
  * clickable URL link
  * clickable title
  * or can even define a custom text

Feel free to try out [Scroll PDF Exporter via the Atlassian Marketplace](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=cloud&tab=overview) using a free eval license and [let us know](mailto:support@k15t.com) if there are any additional questions :)

Cheers,  
Nils


Tags: cloud

export

pdf
Cannot Link a URL from a Picture
Asked by Shepherdess:

Hey all!

I recently converted a page to the New Editor (rolled out 5/6/2020), and noticed that **none** of the pictures on the page that I had created as Links, remained as Links.

(For example, using Legacy, I had uploaded a Picture, and Linked the Picture so that when you Click on the Picture, it takes you to a different Page or Space on Confluence. Very handy, and keeps the Page looking ++Clean++.)

I have a sinking feeling that this feature is not supported by the Q1 2020 Update.

Is this something that will be added through the Year?

Anyone else frustrated by this, or have a solution?

Thanks!


Answers:
author: Dan Winkler
body: Hi [@Shepherdess](/t5/user/viewprofilepage/user-id/3907185)

The feature you describe is not part of the new editor. There's a suggestion to bring it back, as well as plenty of discussion about it, here:

<https://jira.atlassian.com/browse/CONFCLOUD-65640>


Tags: cloud

confluence-cloud

image

link
When importing .doc files in Confluence the formatting is not respected, how to solve?
Asked by Gustavo Patrick de Quadros Ambrosio:

Hello, I use Confluence Server 7.4 and I'm having trouble importing Word docx files. i use standard Office word template, but when a line spacing import is not respected, how do you solve this problem?


Answers:
author: Brant Schroeder
body: [@Gustavo Patrick de Quadros Ambrosio](/t5/user/viewprofilepage/user-id/3516810) Not all word document formatting will import. Is this occurring on all imports.


Tags: confluence-server

server
Is there a way i can publish jira issues in confluence using jenkins
Asked by Vinod Yellampalli:

I am able to publish a page in confluence using jenkins job (using plain text in confluence section). but i want jira defect as well in the published page. Jira and confluence are integrated. If i place the jira link manually in confluence, it picks up as jira number. i can create macros as well in confluence for jira manually. But i want to know how i can get jira details into this conflunce page when using jenkins. Where in jenkins the plan text refers to a complete html page.


Answers:
author: Najjar _Innovura_
body: Hi [@Vinod Yellampalli](/t5/user/viewprofilepage/user-id/3906869)

If you are interested in creating those pages from Jira, you could try our new app that allows you to create pages from templates through Jira Workflow post-function and store the Confluence page in a Jira customfield to apply more actions like:

Workflow postfuntions

* Create child pages
* Update page permissions
* Update page content with content like issue/filter, user mention..
* Update page title

Workflow conditions

* Check if page was modified after a certain status transition
* Check if page still has a placeholder

And so much more.

I believe it would streamline alot of repeated effort on your team

[Jira Confluence Workflow Extensions (JCWE)](https://marketplace.atlassian.com/apps/1221971/jira-confluence-workflow-extensions-jcwe)


Tags: confluence-server

jira

server
How do I add anchor links from side menu to a specific paragraph on a page?
Asked by Nancy_Wilde:

I want to link from a Contents menu list item that I manually keyed to a specific paragraph section within a page. I think this is adding an anchor link.


Answers:
author: Anshuman Dash _K15t_
body: Hi Nancy,

When you say Contents menu list item, are you referring to the Table of Contents Macro?


Tags: cloud

confluence-cloud
Adding macros to a page
Asked by Arielle_Pooser:

Hello,

I would like to add the [Handy Timestamp](https://docs.stiltsoft.com/display/public/HMFC/How+to+use+Handy+Timestamp+macro) macro and the [Scaffolding forms and templates](https://docs.servicerocket.com/scaffolding/macro-reference) macro to a confluence page, but I do not see them when I click insert then view more. I also don't see macros listed when I type {

Would you please let me know how to add macros to a page?

Thank you!


Answers:
author: Natalie Paramonova [Stiltsoft]
body: Hi [@Arielle_Pooser](/t5/user/viewprofilepage/user-id/3906780) ,

As I can see from your tags, you use Confluence Cloud. In the Cloud version of the [Handy Macros](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence?hosting=cloud&tab=overview&utm_source=community) app, only the [Handy Status](https://docs.stiltsoft.com/display/HMFC/Handy+Macros+app%27s+Guide+for+Cloud?utm_source=community) macro is available for now.

You can vote for other features of the Server version to be implemented in the Cloud version [on this page](https://docs.stiltsoft.com/display/HMFC/Vote+for+the+next+feature).


author: Iman Hashemi
body: Hi [@Arielle_Pooser](/t5/user/viewprofilepage/user-id/3906780)   

Currently [Scaffolding Forms \& Templates](https://marketplace.atlassian.com/apps/190/scaffolding-forms-templates) is not available for Cloud. We're rebuilding the app for Cloud with better experience and functionality and you can be expecting it to be available for Cloud by end of June 2020. Please refer to [ServiceRocket apps availability for Cloud](https://docs.servicerocket.com/support/knowledge-base/servicerocket-apps-availability-for-atlassian-cloud) for regular updates.  

You may also sign up through this [survey](https://servicerocket.typeform.com/to/ROAklf) if you wish to participate in Beta releases.  

Iman  
ServiceRocket


author: Bibek Behera
body: Hi [@Arielle_Pooser](/t5/user/viewprofilepage/user-id/3906780) ,

If this is the first time you are using the plugin, I would suggest you to enable the Insert Handy Timestamp Hotkey, from manage add ons and do a confluence reindex.

-Bibek


Tags: cloud

confluence-cloud

macro
New confluence Expand
Asked by Dora Kovacs:

hey!

I can't find now the expand macro in the new confluence how can I add it to my page? and why it was taken at all?


Answers:
author: Anshuman Dash _K15t_
body: Hey Dora,

The expand macro should be available on Confluence cloud and can be accessed using the '/' command.

![Screenshot 2020-05-06 at 16.38.35.png](https://community.atlassian.com/t5/image/serverpage/image-id/93694iDAD9CDFA0E8EC9A8/image-size/large?v=v2&px=999 "Screenshot 2020-05-06 at 16.38.35.png")Cheers!

comments: author: Dora Kovacs
body: Thanks Dash!


author: Arthur Cui
body: Hi, I can insert the macro by using the command. However, after I add it, I cannot see the text for the title and body when I preview the page. Is this macro not supported in the new editor? Or it will be rendered correctly after I publish the page?


Tags: cloud

expand
error 500 Unrecognized field assignee
Asked by Princess_Consuella:

Hi, I'm trying to update a test run's assignee using the rest API. This is the documentation link <https://confluence.xpand-it.com/display/XRAY23/Test+Runs+-+REST>

my request is : https://myServer/rest/raven/1.0/api/testrun/123/

the content data is : {"assignee": "tom"}

ps : tom is the username not the display name

I keep getting error 500 Unrecognized field assignee. I tried updating the status and it worked so the request is fine. The problem is the field assignee is not recognized.


Answers:
author: Fabian Lim
body: Hi Princess,

I would check if "Tom" is an assignable user in the project where you are creating the ticket to.

Regards


Tags: rest-api
unable to see the category in confluence
Asked by K Vivek Rao:

HI Everyone,

recently i have created a category in confluence but it is visible only to few user and not visible to some users and i have not kept any restrictions for the category every logged in user should able to see it

please suggest any resolution


Answers:
author: Diego
body: Hello [@K Vivek Rao](/t5/user/viewprofilepage/user-id/3795976) ! Great to have you sharing here with us. As I understand, you have created different labels in Confluence and those very labels are not available for everyone to see.

Also:

* *No restricted pages are associated with such labels*
* *Some users can see the content associated with those labels*

First thing we can go and check is if the content associated with those labels (categories) have some kind of permission setup that keeps all users from accessing the content.

Permissions and restrictions are different in Confluence, you can check the differences by reading this document:
> * ++***[\[Confluence Server\] Permissions and restrictions](https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html)***++
> * ++***[\[Confluence Cloud\] What are Confluence Cloud permissions and restrictions?](https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/)***++

Now, so I can better understand what is happening I would like to ask a few questions. Here we go:
> 1. *What happens when users click on the labels?*
> 2. *Is there any error thrown on screen when users try to access the content associated with the labels?*

Looking forward to your reply!


Tags: jira-software
how to move a child page/space to its own space under the company directory
Asked by shamanth.shankar:

I have a child page/space (as in there are several other pages under the child). I would like to move the child page/space to as its own parent under the company directory of level 1 spaces. How do I do that?


Answers:
author: Brant Schroeder
body: [@shamanth.shankar](/t5/user/viewprofilepage/user-id/3906704) You can move the pages. Information her on how to move pages <https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/>


Tags: cloud

confluence-cloud

space

sub-task
Sync Confluence prod instance 6.6.6 to Dev Instance 6.6.6
Asked by Roja Gurram:

Hi All,

How to sync/clone from Confluence Production Instance to Dev Instance? ( Both are same versions )

Could someone please let me know step by step which could be easy for me to do the same.


Answers:
author: Alexis Robert
body: Hello,

if your dev instance is already installed and configured, you only need to dump the production database and import it in your Dev database.

Let me know if this helps,

--Alexis

comments: author: Roja Gurram
body: Hi Alexis,

Yes, Dev instance is an existing one.

you only need to dump the production database and import it in your Dev database. - Please tell me whcihone/how do i take this production DB backup and how do i import these DB dump into Dev instance ?

Please help me with steps.


author: Alexis Robert
body: Hi [@Roja Gurram](/t5/user/viewprofilepage/user-id/3627350) ,

this step is usually done by your database administrator or system administrator. I do not know what type of database you're using, so it depends.


author: Roja Gurram
body: Hi Alexis,

We are using Microsoft SQL Server.

Another question is : How to copy Whole Confluence Production into Dev instance pls?

Because i need to upgrade the Confluence version 6.6.6 to the 7.4 version before doing this i need to test this in Dev instance and version is same for both Instances.


author: Alexis Robert
body: Hi [@Roja Gurram](/t5/user/viewprofilepage/user-id/3627350) ,

I'm not familiar with SQL Server, as I said you will definitely need to check with your database administrator to copy the Confluence database.

For the upgrade, you can follow this procedure to upgrade to 7.4 : <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>


author: Roja Gurram
body: Hi [Alexis_Robert](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1213386),

DataBase is fine.

What would be the remaining things in Confluence except Database? How do we do that Eg: Home directory , Install directory....


author: Alexis Robert
body: Hi [@Roja Gurram](/t5/user/viewprofilepage/user-id/3627350) ,

you can copy both HOME and INSTALL directory to your dev instance. You will only need to edit your CONFLUENCE_HOME/confluence.cfg.xml file to remove the production database settings and put your dev database settings instead.


author: Roja Gurram
body: Hi [Alexis_Robert](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1213386),

Thanks for the update.

Apart from these is there anything still we need to make changes ?

I was taking backup of HOME directiory in Production but it was keep failing to copy.

Do you know why this is happening ?


Tags: confluence-server

server