Time Tracker by Tempo is not counting (stuck at zero)
Asked by John Garnham:

Time Tracker was working fine this morning. I started a tracker after lunch and it was sitting at zero (0h 0m 0s) for 15 minutes before I deleted the tracker and tried again. I have disabled and re-enabled the tracker, restarted Chrome. Logged out and reauthenticated, but it still won't work.

Any suggestions?


Answers:
author: Brant Schroeder
body: [@John Garnham](/t5/user/viewprofilepage/user-id/5546594) Welcome to the Atlassian community

* Is this happening in all browsers? Have you tried any other browsers?
* Do you have any extensions installed in Chrome?
* Have you cleared Chromes Cache?

I am wondering if it is a cache issue or an issue with an extension in Chrome.

comments: author: John Garnham
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) thanks for responding.

I believe "Time Tracker for Tempo" is a Chrome only extension, therefore I haven't tried other browsers.

I have one other extension installed in Chrome which I don't remember installing and may have come with Chrome, which is "Google Docs Offline". I suspect it's been there all along, so I'd be surprised if that were it, unless some conflict has just inadvertently arisen.

I have just deactivated "Time Tracker for Tempo" closed and re-opened Chrome, cleared Cache (Time range: All time; Browsing history; Download History; Cookies and other site data; Cached images and files), closed and re-opened Chrome, opened Tempo page (Calendar view, from my saved link) and signed back in (SSO), gone to the Manage Extensions tab and re-enabled "Time Tracker for Tempo", Authenticated with Tempo, reloaded the Tempo page so the Time Tracker appeared on the bottom left corner of the browser window, selected "Start Tracking".

I still have the same result. Time Tracker is stuck on "0h 0m 0s".


author: Brant Schroeder
body: [@John Garnham](/t5/user/viewprofilepage/user-id/5546594) gotcha, time tracker by Tempo for Chrome requires browser permission to be setup. Did you do this?

Configuring Browser Permission for the extension {#toc-hId--352325813}
----------------------------------------------------------------------

The extension now appears on top of all browser tabs, hence we require the browser permission to **Read and change data on all websites** in Chrome settings.

In case you don't want to provide this visibility to the extension, you can configure site visibility in **Manage Extension.**

1. At the top right of your Chrome browser, right-click on Time Tracker by Tempo icon and select **Manage Extension**.

2. Under Site access, click the dropdown menu and select **On specific sites**.

3. Add the following URL(s) in the text box and click **Add Site**.

   * \*://api.tempo.io/\*

   * \*://app.tempo.io/\*

   * \*://(your instance).atlassian.net/\* (Your tempo instance URL)


author: John Garnham
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) yes, it's been just like that, with all those configurations since I set it up about 12 months ago, and working perfectly until midday yesterday, when after lunch I did the same as I always do and started a new timer. I have just attempted to start a timer now (at 8:58AM) and it is currently sitting there for the last four minutes like this "0h 0m 0s".

See below a screen capture of my Time Tracker by Tempo setup:

![TKbT_2024-07-19_9-05-20.png](https://community.atlassian.com/t5/image/serverpage/image-id/336535i31AEE13E076406AC/image-size/large?v=v2&px=999 "TKbT_2024-07-19_9-05-20.png")


author: Brant Schroeder
body: [@John Garnham](/t5/user/viewprofilepage/user-id/5546594) is there another computer that you can test this on to make sure it is isolated to that one machine? I would suggest making sure that the versions of chrome are the same.

If everything is working on the other computer I would suggest trying to uninstall and reinstall the app with maybe a reboot in-between. I have had issues with Chrome apps getting corrupt app cache and not working, could be what is happening here.


author: John Garnham
body: I'll check on Monday whether any of my colleagues are using it, whether they are having the same problem, and/or whether they can install it and see if they have the same issue.

In the meantime, I have uninstalled the extension, restarted the computer, reinstalled and configured the extension, and still have the same result.


author: Brant Schroeder
body: [@John Garnham](/t5/user/viewprofilepage/user-id/5546594) any update?


author: John Garnham
body: Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) , thanks for the prompt. I got one of my colleagues to install TTBT and it worked just fine for him. So, I removed and installed it (again), and this time it worked, and has been working since. That would have been Monday or Tuesday last week (22nd or 23rd July).

I can't think of anything else that changed, just the (second) reinstall.

Thanks for your assistance.


Tags: cloud

jira-cloud

tempo

tracker