I'm not receiving bitbucket invitations on my mail
Asked by Lucas Florencio Feitosa:

Hi,

My manager sent me an invitation to collaborate on a project but the invitation email doesn't arrive at all. he tried to resend the email but it didn't work either.

Could you please check this problem?  

My mail is: \<email removed due to privacy reasons\>


Answers:
author: Caroline R
body: Hi, [@Lucas Florencio Feitosa](/t5/user/viewprofilepage/user-id/4610711)! Welcome to the community!

I performed an analysis on our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

In this case, I have removed the block from your email. Could you please ask your manager to **remove** the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a **specific repository**:

* Access the workspace \> Go to the repo they have invited you to;

* Access the **Repository Settings** \> **User and group access;**

* Click on the "invitation pending";

* Select the "**Cancel invitation**" option to remove the invitation;

* Add your email again to send a new invitation.

In case they have invited you to a **group on this workspace**:

* Access the workspace \> **Settings**;

* Access **User groups** \> Open the group they have invited you to**;**

* Click on the "invitation pending";

* Select the "Cancel invitation" option to remove the invitation;

* Add your email again to send a new invitation.

Please let me know how it goes and feel free to share any additional questions or concerns regarding this case.

Kind regards,  
Caroline

comments: author: Lucas Florencio Feitosa
body: Hi, it worked.  
Thanks for the help.  


author: Caroline R
body: Hi, Lucas!

Thanks for the confirmation, I'm glad to know everything is working now.  
Kind regards,  
Caroline


author: Duy Do
body: [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) I follow your step but still can not received invitation email , please help me

my email : \<email removed due to privacy reasons\>


author: Caroline R
body: Hi, [@Duy Do](/t5/user/viewprofilepage/user-id/4893260),

I confirmed that your email had a block on the server that prevented emails from being sent to you. I have removed the block from your address, could you please check if you receive the emails from now on? Just make sure your manager removes the invitation and sends you a new one.  
Kind regards,  
Caroline


author: Bryant Juspi
body: [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) Hi, I faces the same issue. I didn't receive any invitation, even after resending it. Please help me


author: Theodora Boudale
body: Hi [@Bryant Juspi](/t5/user/viewprofilepage/user-id/4959910),

I just responded to the question you created here: <https://community.atlassian.com/t5/Bitbucket-questions/I-m-not-receiving-bitbucket-invitations-on-my-company-email/qaq-p/2048049>

Just a heads up for anyone else who comes across this post facing the same issue:

++Please create a separate question in community so we can look into your issue, as a new question will have better visibility to the rest of the Atlassian team.++

Kind regards,  
Theodora


author: daniil
body: same issue


author: Theodora Boudale
body: Hi everyone,

If you came across this question because you are facing the same error, we want to ensure you get help.

We ask that you please review the following community article on how to get support for Bitbucket Cloud invitation and notification issues:

* <https://community.atlassian.com/t5/Bitbucket-articles/How-to-get-support-for-Bitbucket-Cloud-invitation-and/ba-p/1932959>

Kind regards,  
Theodora


author: nazeef_phonetycoon
body: Hi [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) I have the same issue. Can you please help me out. I haven't received an invitation for recently added teammates although I've sent an invite multiple times.

comments: author: Theodora Boudale
body: Hi [@nazeef_phonetycoon](/t5/user/viewprofilepage/user-id/1529009),

It's not clear if the invitations were sent to you or to other teammates (you mention sending the invitations, but also that you are the one who doesn't receive the invitations).

If the invitations are sent to your email address, your email is not in any of our suppression lists and all the emails we have sent are delivered.

If this concerns other users you invite, please create a ticket with the support team and provide the email addresses of the users who don't receive invitations.

You can create a ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. When you are asked to provide the workspace URL, please make sure you enter the URL of the workspace that is on a paid billing plan to proceed with ticket creation.

Kind regards,  
Theodora


author: Kadir G?rg?n
body: Hello, I have the same problem.  
My admin sends invites but no invites

Could you please check this problem?

comments: author: Theodora Boudale
body: Hi [@Kadir G?rg?n](/t5/user/viewprofilepage/user-id/5248562) ,

I see that one of your admins created a support ticket for this issue as well, we are going to look into it and provide an update on the support ticket.

Kind regards,  
Theodora


author: Ribamar Santos
body: I'm not getting an email as well. Could you check if I there is any blocker on my account please ?

comments: author: Theodora Boudale
body: Hi [@Ribamar Santos](/t5/user/viewprofilepage/user-id/4965036),

I see that one of your admins created a ticket with the support team about this issue. Your email was in one of our suppression lists and it was removed by one of our engineers a few days ago.

Please ask one of your admins to send a new invitation now (a new invitation needs to be sent, as the previous ones were dropped).

Kind regards,  
Theodora


author: Kevin Dang
body: Hi [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) , Our team have same issue with 2 email : \<email removed due to privacy reasons\> and \<email removed due to privacy reasons\>. Would you please help to check it ?


author: AD
body: hi [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) , I have the same issue. Can you please help me out with this

comments: author: AD
body: nevermind, somebody helped me out from the team..thanks :)


Tags: bitbucket-cloud

cloud