Chatbot for Jira Service Management Datacenter
Asked by Nathan Weelen:

Hello,

Is there a way to configure or integrate a chatbot in Jira Service Management in **Data Center ?**

I have found this application but we use Teams instead of Slack : [HelpDesk+ AI-Powered Slack Support \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1224706/helpdesk-ai-powered-slack-support?hosting=datacenter&tab=overview).

We are looking for a solution that can help end-user to find the right request type to be more efficient.

Thank you in advance for your answers !


Answers:
author: Evn Tomeny _Appfire_
body: Hi [@Nathan Weelen](/t5/user/viewprofilepage/user-id/5101499)

I'm very excited to share that the app you linked, [HelpDesk+](https://appfire.com/products/helpdesk-plus), is complete for Microsoft Teams and will be available very soon! I can reach out and let you know as soon as it's available. Please let me know if you'd like a demo in the meantime.

Cheers,  
Evn  
Appfire

comments: author: Nathan Weelen
body: Hi [@Evn Tomeny _Appfire_](/t5/user/viewprofilepage/user-id/5119103) ,

Thank you for your answer. It is a great news to know that an app arrives for Teams. Can you confirm that the app will be available in Data Center ?

Do you already have an estime time of arrivals ?

I am highly interested for a demo as you proposed.

Kind regards,

Nathan


author: Nathan Weelen
body: Hi [@Evn Tomeny _Appfire_](/t5/user/viewprofilepage/user-id/5119103)

I still have some questions :

* Can you confirm that the app will be available in Data Center ?
* Do you already have an estime time of arrivals ?
* I am highly interested for a demo as you proposed. Is it possible to plan a demo ?

Thank you in advance.

Kind regards,

Nathan


author: Ste Wright
body: Hi [@Nathan Weelen](/t5/user/viewprofilepage/user-id/5101499)

Might be easier to contact the vendor directly for further questions.

You can view the Slack App [on the Marketplace here](https://marketplace.atlassian.com/apps/1224706/helpdesk-ai-powered-slack-support?tab=overview&hosting=datacenter), which does have a Data Center version.

You can see contact options for the vendor on this Marketplace listing's Support tab.

Ste


author: Ste Wright
body: Hi [@Nathan Weelen](/t5/user/viewprofilepage/user-id/5101499)

Is this live chat, or an actual chatbot?

There is this App - [Chat for Jira Service Management](https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-management?hosting=datacenter&tab=overview) - which works on DC, along with [Microsoft Teams for Jira \& JSM - Smart Connect](https://marketplace.atlassian.com/apps/1220851/microsoft-teams-for-jira-jsm-smart-connect?hosting=datacenter&tab=overview) which integrates Teams into JSM

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Alternatively, you could use a middleware platform to connect an external bot to JSM - platforms like Zapier would likely be able to do this.

Ste

comments: author: Nathan Weelen
body: Hi Stephen,

Thank you for your answer. We are not looking for a live chat. We need a solution that can help end-user to find the appropriate form in the customer portal. So a chatbot is better suited to this need.

I will investigate with the use of a middleware like Zapier. Thank you.

Kind regards,

Nathan


Tags: chatbot

data-center

jira-service-management

jira-service-management-data-center