Why can't my board observers see Attachments?
Asked by Admin MIVN:

We have multiple cards and lots of attachments. Our board Observers cannot see any of them. They can see the activity of the attachment being added to the board but cannot see or open the attachment.


Answers:
author: Admin MIVN
body: In the activity, you can see that there are attachments added to the card but there is no where to see the Actual attachments. Clicking the activity does not open the attachment either ![IMG_7267.png](https://community.atlassian.com/t5/image/serverpage/image-id/343731i840DEC9356A8E280/image-size/large?v=v2&px=999 "IMG_7267.png")

comments: author: Admin MIVN
body: [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) here is the requested screenshot.


author: Nikola Perisic
body: Hi [@Admin MIVN](/t5/user/viewprofilepage/user-id/5574451) ,users need to be able to see the Attachment button on their cards on the right side. What are the permissions on your current board?


author: Admin MIVN
body: ![Screenshot (331).png](https://community.atlassian.com/t5/image/serverpage/image-id/344108iEB1A3AA04F1FBEF0/image-size/large?v=v2&px=999 "Screenshot (331).png")Here is our permissions, but I do not see anything about attachments.


author: Nikola Perisic
body: What are your workspace settings? And which permissions do members have when you check the Members tab? You can only write, no screenshots for privacy reasons.


author: Admin MIVN
body: I do not know what setting you're talking about. Here is what the settings look like, nothing about attachments. They are Single-board guests.

Workspace settings  
Atlassian Intelligence LogoAtlassian Intelligence  
Atlassian Intelligence is activated for all boards in this Workspace.  
Atlassian Intelligence (AI) is an artificial intelligence tool to help generate, improve, and summarize content while writing on Trello.

Learn About Atlassian Intelligence

<br />

Workspace visibility  
Private - This Workspace is private. It's not indexed or visible to those outside the Workspace.

Change  
Workspace membership restrictions  
Only people with these email domains can join this Workspace:

\*@mobileivnurses.com  
\*@lonestarivmedics.com  
Board creation restrictions  
Only Workspace admins can create public boards.

Only Workspace admins can create Workspace visible boards.

Only Workspace admins can create private boards.

Board deletion restrictions  
Only Workspace admins can delete public boards.

Only Workspace admins can delete Workspace visible boards.

Only Workspace admins can delete private boards.

Sharing boards with guests  
Anybody can send or receive invitations to boards in this Workspace.

Slack workspaces restrictions  
Any Workspace member can link and unlink this Trello Workspace with Slack workspaces.

Slack workspaces linking  
Link your Slack and Trello Workspaces together to collaborate on Trello projects from within Slack. Learn more.

Need to delete your Workspace? Please cancel your subscription on the billing tab first.


author: Nikola Perisic
body: In general all users need to be able to see the attachments on the board. Guests can indeed view and edit the boards they have been added to. Since all of the troubleshooting has been done from the community side, this needs to be escalated for Atlassian to take a look by raising a support ticket which can be raised [here](https://support.atlassian.com/contact/#/)


author: Nikola Perisic
body: Welcome to the community [@Admin MIVN](/t5/user/viewprofilepage/user-id/5574451)

How many of users are affected by this issue? Kindly confirm that they can indeed access the project and see the board. Furthermore, there are no permissions that define if users rather can see the attachments.

comments: author: Admin MIVN
body: 730 Board Observers are having issues. They can see everything except attachments. This has been an issue over the last 2 weeks.


author: Nikola Perisic
body: Understood, can you provide a screenshot of the issue that one of those users see? Blur all of the confidential data that you don't want to be seen.


Tags: cloud

trello-cloud