Cannot access work management
Asked by Kostas Vanos:

I have a standard plan for work management and i jave several projects . when i try to go to work management it redirects me to service managent which i have a free plan . I still can see all the projects i have though .

Any explanation


Answers:
author: John Funk
body: Hi Kostas - Welcome to the Atlassian Community!

Can you share a screenshot of what it looks like when you click on the Product Selector icon (multi dots).

comments: author: John Funk
body: Yes, you should enable Jira Software. That's probably why Jira Work Management is not working.


author: Ste Wright
body: Hi [@Kostas Vanos](/t5/user/viewprofilepage/user-id/5460292)

When you say you try to access Work Management, where are you accessing it from?

Is this just from your browser's URL bar? Could it be your JSM instance is the "default" location it points to?

Or are you saying Work Management features are unavailable to you?

Ste

comments: author: Kostas Vanos
body: In Jira i have jira work managemnt standard paln for 16 users and jira service free for 3 users , confluence for 16 users . from the menu where i can acces all apps (the dots upper left) i choose work management and it always goes to service management .

As i mention i can still see all projects i have . I want to mention that i have removed jira software . does this has to do anything ?

thank you


author: Ste Wright
body: Strange - it shouldn't do that.

Have you tried...

* Clearing your cache/cookies?
* A different browser, or incognito mode?
* A different device

...just in case this is related to one of those?

Ste


author: Kostas Vanos
body: I will try and let you know . If this doesn't work is it possible to give acces for someone to help


author: Ste Wright
body: You could reach out to Atlassian Support - you can contact them here: <https://support.atlassian.com/contact/#/>

Perhaps a screenshot though could also help us, as [@John Funk](/t5/user/viewprofilepage/user-id/7148) has suggested :)

Ste


author: Kostas Vanos
body: <https://photos.google.com/photo/AF1QipNMclUGnU0OIuEyKOq9h6rYc-tscpSwpqN7i_E7>


author: John Funk
body: Getting a 404 on the link.


author: Kostas Vanos
body: ![20240323_114809 (1) (1).jpg](https://community.atlassian.com/t5/image/serverpage/image-id/313971i0B824C49C3D7E863/image-size/large?v=v2&px=999 "20240323_114809 (1) (1).jpg")


author: Kostas Vanos
body: can i give you access to see by your self ? is this possible ?


author: Kostas Vanos
body: This Jira Software is currently unavailable. Contact us at [support.atlassian.com](https://support.atlassian.com/) for help.

I have jira software disabled . should i enabled it ? does it plays any specific role ? if yes how to do it


author: Ste Wright
body: Hi [@Kostas Vanos](/t5/user/viewprofilepage/user-id/5460292)

We're not Atlassian team members, just volunteer Community Leaders who are normal users like yourself!

Some Atlassian team members are on the Community (they have an "Atlassian Team" flair) - but the easiest way to contact them is <https://support.atlassian.com/contact/#/>

I would contact support; JWM should point to a filtered view of the Projects list and not JSM.

Ste


author: Kostas Vanos
body: thank you


author: Ste Wright
body: Let us know what they say :)

Ste


author: Kostas Vanos
body: thank you

i think now is working


author: Kostas Vanos
body: When I switch apps on top left it's only Jira logo . Probably this is correct

Thank you again


Tags: cloud

jira-work-management-cloud