youngmon/atlassian-qna huggingface dataset:
Flagged issues are not highlighted on the Scrum Board and filter doesn't give any result
Asked by Kate?ina Blahov?:

I would like to use Flag for highlighting issues with impediments. But when I add Flag in the issue, the issue is still visualized as usual on the board.

I tried to filter issues with flags but the filter doesn't return any results.

Can you help me identify where the problem can be?


Answers:
author: Lisa Forstberg
body: Hi [@Kate?ina Blahov?](/t5/user/viewprofilepage/user-id/5597592) ,

Welcome to the community!

Can you add some screenshots of your problem?

It should look something like this

![Screenshot 2024-09-20 at 15.53.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/348406i083D357CC5493603/image-dimensions/491x366?v=v2 "Screenshot 2024-09-20 at 15.53.58.png")

Also quickfilter for flagged items works with this JQL

![Screenshot 2024-09-20 at 15.54.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/348408i8B872EE61B6F13A4/image-size/large?v=v2&px=999 "Screenshot 2024-09-20 at 15.54.59.png")

All the best

Lisa

comments: author: Kate?ina Blahov?
body: Hi [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) ,

thank you for your reaction. I have flagged issues, but the filter does't return any results.

![Flagged filtr without results.png](https://community.atlassian.com/t5/image/serverpage/image-id/348655i2F75268001D252EB/image-size/large?v=v2&px=999 "Flagged filtr without results.png")

And also on the sprint board it is not visible, that the issue has been flagged.

![Flagged issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/348654i2147E468069B6557/image-size/large?v=v2&px=999 "Flagged issue.png")


author: Lisa Forstberg
body: Very odd!

I would get some help from Atlassian support on this. As far as I know there isn't a configuration to "mute" the highlighting function.

I would test the same thing in a different web browser just to out rule any browser related problem.

best of luck

Lisa


Tags: cloud

jira-cloud

jira-software
when an issue is unassigned and transitioned in progress, then transition back to TO DO
Asked by Charu Pankaj kumar:

I want to do the automation When an issue is unassigned and transitioned in progress, then transition back to TO DO but no change when i test the rule


Answers:
author: Manon Soubies-Camy
body: Hi [@Charu Pankaj kumar](/t5/user/viewprofilepage/user-id/5596613) and welcome to Community!

I'd rather recommend adding a screen to the To Do \> In Progress transition, with the Assignee field being required, this would be a better user experience. You can learn more here: [How to prompt a required field when transitioning the status of an issue](https://confluence.atlassian.com/jirakb/how-to-prompt-a-required-field-when-transitioning-the-status-of-an-issue-1235850930.html)

But, to answer your question, can you please share a screenshot of your rule? This one should work as expected:

![automation-unassigned.png](https://community.atlassian.com/t5/image/serverpage/image-id/348373i6FCF51597C6D986B/image-dimensions/312x270?v=v2 "automation-unassigned.png")

Hope this helps!

- Manon


Tags: cloud

jira-cloud
Automation - When Sprint created then create issue
Asked by Sally Sattary:

Hi can anyone help me?   

I am 99% I've done this before and everything online implies I should be able to do it. Essentially, we want to automatically generate a couple of spikes for release work and scrum master support when a new sprint is created. However, when I try to set the action to create an issue, I cannot find anything to do with creating, copying etc a ticket

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348369iB9DD9B0218647500/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Sally Sattary
body: I worked it out, this can be closed or deleted


Tags: cloud

jira-cloud
How can we help to our customer with following products?
Asked by Burak Yaslan:

Jira Service Management 5.14.0

Jira Software 9.14.1

We would like to fetch assets information from API. For the reference we're using these documents:

<https://docs.atlassian.com/assets/REST/10.7.0/> <https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/> [https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/\\](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/\)#about <https://docs.atlassian.com/assets/REST/9.1.16/>

Unfortunately we were unable to fetch asset inventory information. We're having 404 response from API. Are we looking at the wrong documents or is it because the customer using on prem application. Could you please guide us?


Answers:
author: Dirk Ronsmans
body: [@Burak Yaslan](/t5/user/viewprofilepage/user-id/5597500) ,

Depending on the version, <https://confluence.atlassian.com/servicemanagementserver/assets-rest-api-documentation-1044101761.html> should be the correct documentation link.

You mention you get a HTTP404, do you have an example of an endpoint you are calling and they payload?

Looking at your version I would suggest <https://docs.atlassian.com/assets/REST/9.1.16/>


Tags: jira-service-desk

jira-service-management
Program in Plan
Asked by ????? ?????:

Hi!

I am using Jira Premium.

I have created a Plan for the Scrum project.

I created a Program in the plan.

Case study: in the program, you can plan issues and pull them apart in sprints.

But my project already has sprints.

If you change the sprint of the issue in the plan, the changes are not reflected in the project.

Question: Is there any way to set this up?


Answers:
author: ????? ?????
body: And still help is needed


author: pinky_reddy
body: Hi [@????? ?????](/t5/user/viewprofilepage/user-id/5535112)

Welcome to the Atlassian Community

We need to save the changes to jira from plan. To do that click on Review Changes on right top corner and select the changes that need to be saved to jira issue and click save.

Here is the reference document <https://support.atlassian.com/jira-software-cloud/docs/save-changes-made-in-advanced-roadmaps/>

Hope this helps

comments: author: ????? ?????
body: I know about the need to save changes.

But I'm talking about something else now.

I have active sprints in my Project.  
These sprints are displayed in the timeline of the plan.

I have two User stories in Bonus Sprint 1

![?????? ?????? 2024-09-20 ? 13.05.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/348355i0276BD1FFBF79401/image-size/large?v=v2&px=999 "?????? ?????? 2024-09-20 ? 13.05.26.png")

I see the same info in the Plan Program

![?????? ?????? 2024-09-20 ? 13.00.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/348352iEDBE2A1AACCE9602/image-size/large?v=v2&px=999 "?????? ?????? 2024-09-20 ? 13.00.19.png")

Now, in the program of the plan, I want to move the task to another sprint. Like this in Bonus Sprint 2.

![?????? ?????? 2024-09-20 ? 13.01.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/348354iF2D3610DFF9171A5/image-size/large?v=v2&px=999 "?????? ?????? 2024-09-20 ? 13.01.50.png")

Moving and saving changes.

**And I see that the value of Sprint is lost**

![?????? ?????? 2024-09-20 ? 13.06.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/348356i143430F0ED4DEF0C/image-size/large?v=v2&px=999 "?????? ?????? 2024-09-20 ? 13.06.09.png")


Tags: cloud

jira-cloud
Lost projects after free trial ends
Asked by Rachel Meek:

I signed up to a free trial and had 12 users on my account. I decided I did not want to proceed with the upgraded account, so did not enter my payment details. I missed some emails as I was travelling for work. Now that I have removed 2 users and my free account has been reactivated, I have lost the 2 projects I was working on. I really need them back. Can you help?


Answers:
author: Anandhi Arumugam
body: Hi [@Rachel Meek](/t5/user/viewprofilepage/user-id/5597423) Please go to [admin.atlassian.com](https://admin.atlassian.com/), under Manage subscription check if you are still on the Free Plan. If not, you can change the plan you are on from Standard to Free.

comments: author: Rachel Meek
body: Yes - it now says Free but I can't see my projects


author: Rachel Meek
body: My projects are now visible again. Thank you, if this was your doing!


Tags: cloud

jira-cloud
How to set a resolution for multiple transitions at once?
Asked by Leon Gumba:

Hi everyone!  

I've got a question about workflow transitions in Jira. I've got 4 different transitions that lead to the **Canceled** status, and I want to set the **Resolution** field via a post function. Do I need to add the post function to each transition separately, or is there a way to handle this all at once?  

There is this "**Allow all statuses to transition to this one"** option which allows you to set the post function to update the resolution every time the issue is transitioned to the target status but since I'm not using it in this workflow, any suggestions on how to handle this?  

<br />

![Screenshot 2024-09-20 123602.png](/t5/image/serverpage/image-id/348348i257B7FBB6864396A/image-size/large?v=v2&px=999 "Screenshot 2024-09-20 123602.png")


Answers:
author: Tomasz Kowalczyk
body: when you're adding transition don't add new transition but click reuse transition. Then just add setting resolution to that transition

comments: author: Leon Gumba
body: [@Tomasz Kowalczyk](/t5/user/viewprofilepage/user-id/3784490) thank you so much! That did the trick. I created 4 different transitions, but reusing just one allowed me to set the same post function to all four at once, which saved me from manually clicking through each of them.  

The sad part now is that I need to set up 4 transitions from Canceled back to the initial statuses, and I can't reuse the transition since the destination statuses are different. So, I'll need to set the post functions manually for each one.  

But thanks again for helping me tackle the first part!


Tags: cloud

jira-cloud

post-function

resolution

workflow
[Automation] Child Transition
Asked by Amy Chang:

Hi Community,

Can the child issue be automatically transited to the new status when all other child issues are completed?

For example:

* Parent Issue:
  * Epic: Beta-123, In Progress
* Child Issues
  * Task: Beta-124, Done
  * Task: Beta-125, Done
  * Task: Beta-126, --\> Done
  * **Request**: Beta-127, WIP --\> Review

In our issue set, we have 1 Request with the tickets from other issue types. When the last issue moves to Done status, the Request needs to move from WIP to Done.

I'm not sure if it is possible to make it. I attached the rule below:

![Screenshot 2024-09-20 at 5.27.33?PM.png](/t5/image/serverpage/image-id/348347i123E74C5F0B2BE85/image-dimensions/413x793?v=v2 "Screenshot 2024-09-20 at 5.27.33?PM.png")

Thank you


Answers:
author: Bill Sheboy
body: Hi [@Amy Chang](/t5/user/viewprofilepage/user-id/5314184)

Yes, that is possible with a rule.

Rather than branching to the Parent to access the child issues, you could instead use the Related Issues condition to check the sibling "Task" issues. If that condition passes, then branch to the "Request".

* trigger: issue transitioned to Done or Closed
* condition: check the issue type is one of Website, Video, ...
* condition: check there is a parent
* related issues condition with JQL
  * parent = {{triggerIssue.parent.key}} AND issueType != Request AND status NOT IN (Done, Closed)
  * condition would be *no issues found*
* branch on JQL to reach the "Request" with
  * parent = {{triggerIssue.parent.key}} AND issueType = Request AND status NOT IN (Done, Closed)
    * action: transition the issue

Kind regards,  
Bill

comments: author: Amy Chang
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) ,

Thank you for your reply.

In the Related Issue Condition, I'm not sure which selection presents the "no issue found."

I'm not familiar with this part. Can you please guide me on this part? Thank you!

![Screenshot 2024-09-23 at 11.37.00?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348639i42210CF3DA9A3067/image-dimensions/355x456?v=v2 "Screenshot 2024-09-23 at 11.37.00?AM.png")


author: Bill Sheboy
body: Please try the Condition selection "None match specified JQL".


Tags: cloud

jira-cloud
Before Issue moving to Done(transition) status ,It is possible to get issue transition manatory fiel
Asked by Dhurgeswari:

I am trying to get issue done transition manatory fields.Here i don't have issue key.Based on merging condition automatically detect issues and tried to close that ticket with manatory done transistion field values.Before Issue moving to Done(transition) status ,It is possible to get project having issue transitions manatory fields without using issue key?

I want api similar like .This is for getting issue creation manatory field.I want issue done transistion like below without using issue key  
route`/rest/api/3/issue/createmeta?projectKeys=${jiraproject}&issuetypeIds=10000,10001,10002&expand=projects.issuetypes.fields`;


Answers:
author: Anandhi Arumugam
body: Hi [@Dhurgeswari](/t5/user/viewprofilepage/user-id/5597385) How do you make the field mandatory? Field Configuration or Validators? You need to have a transition screen and the following API will give you the list of fields.

/rest/api/3/issue/{issueIdOrKey}/transitions/{id}

Hope this helps!

comments: author: Dhurgeswari
body: I am using validators for making the manatory field in done transition.But here i don't direct visible issue key.i have only projects and issue types based on that i am automerging tickets and closing duplicate tickets.how to i get done transistion manatory fields without using issue key.do you any jira api for this


Tags: cloud

jira-cloud
Single line text field now makes email address into a url
Asked by Patricia Johansson:

Hi community,

I've just noticed in our onboarding project our "user email" custom field, which is of the "single line text" type now adds "//" at the front of the email address, making it a link to the domain.

Previously I would be able to right click the email address and select "copy email address" (in Chrome) but now since it behaves as an URL instead it doesn't work:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348339iB9A09011F8FA47D0/image-size/large?v=v2&px=999 "image.png")

Is this a change Atlassian enforced, or is there anything I can do to amend this behaviour?

It would appear changing the renderer would also not help:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348340iAD6F4C25DAD6E8F4/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Bill Sheboy
body: Hi [@Patricia Johansson](/t5/user/viewprofilepage/user-id/4974498)

This appears to be a symptom of this new defect: <https://jira.atlassian.com/browse/JRACLOUD-84725>

You may vote for / watch it to see progress.

Kind regards,  
Bill


author: Robert Hook
body: [@Patricia Johansson](/t5/user/viewprofilepage/user-id/4974498)   

We have the same issue. We have a "Reporter Email" custom field that is set up as type "Text Field (single line)" and automation edits that field with {{reporter.emailAddress}}. This worked fine until a few days ago, when it suddenly started filling the field with a "//" in front of the email address instead of just simply the email address. Previously, we could click the email address within the ticket to generate an email to the user from Outlook, but now that no longer works since the slashes have been added.  

This is most definitely a change on Atlassian's end as we have not edited that field or the automation in months, and the change just started a few days ago.

comments: author: Lasse Bencke
body: Interesting. We don't use automation for it, so It might be the {{reporter.emailAddress}}


author: Patricia Johansson
body: I copied the email address from the field, pasted it into notepad, and then copied+pasted from there and it still behaved the same for me (adding the "//" in front)


author: Lasse Bencke
body: Hi [@Patricia Johansson](/t5/user/viewprofilepage/user-id/4974498)   

We also have a custom field for email. So I wanted to see how it acts in our environment,

Our field is 1:1 the same as yours, and we also use the "default text renderer" for it, but we do not have the same issue as you.  
Emails submitted are displayed and copied as emails, this makes me suspect that it is not a change in Jira.

comments: author: Patricia Johansson
body: In case it's a browser thing, can you confirm which browser you use?


Tags: cloud

jira-cloud
?? ??? ?? ?? ??
Asked by Jay:

?? ????? ??? ??? ??? ?? ?? ??? ?? ?? ?????.

?? ???? ????? ?? ???? ?? ?? ?? ????? ??? ?? ?? ??? ?? ?? ????.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please raise a ticket with out support team, we can assist you. <https://support.atlassian.com/contact/>
Notificaciones al crear incidencia desde formulario
Asked by Mariana Parra:

Crearon un proyecto de Work Management, crearon un formulario y me invitaron.

Me hicieron responsable del proyecto y no me llegan notificaciones al correo electr?nico. En la notificaci?n "Se ha creado una incidencia" agregu? a todos los usuarios pero sigue sin llegarme.

<br />

Desde la configuraci?n de mi cuenta tengo activado los correos electr?nicos.

Ya no se donde fijarme, alguien podr?a ayudarme?


Answers:
author: Mariana Parra
body: Hi [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) , I already did that, and it's not working ?

comments: author: Mohanraj Thangamuthu
body: Hello, Thanks for the update. Are you receiving any other email update from Jira cloud ?


author: Mohanraj Thangamuthu
body: Hello, Good day. Please check the settings under the following URL. <https://sitename.atlassian.net/jira/settings/personal/notifications>

![Screenshot 2024-05-10 at 12.42.13?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/323017iA53687D452A9FCDF/image-size/large?v=v2&px=999 "Screenshot 2024-05-10 at 12.42.13?PM.png")


Tags: cloud
Columns have data when the jira ticket is open but when the ticket is closed, the data is not there
Asked by Yilmaz Akdal:

We extract all Jira issues for a department using the Jira API and load it into our database. There are some columns which have date data but when the ticket is closed we can't see this data in the columns. I extracted the full data into a JSON file and the customField has sometimes both ongoingCycle and closedCycles keys as you can see below.And sometimes there is only one of them. I am not sure which one to use ?or should I use both of them? Or do I need add a logic if the status of the ticket is OPEN use ongoingCycle, and CLOSED ,use the closedCycle?   

Many thanks

![jira ongoing closed.PNG](/t5/image/serverpage/image-id/348338i53231CD770BC3C07/image-size/large?v=v2&px=999 "jira ongoing closed.PNG")


Answers:
author: Anandhi Arumugam
body: Hi [@Yilmaz Akdal](/t5/user/viewprofilepage/user-id/5597352) The columns in the screenshot are SLA information. When importing new tickets into JSM you cannot set specific SLA times. The tickets will adhere to the target Project's setup of SLA Goals. Could you please explain your use case on what you would like to achieve?


Tags: cloud

jira-cloud
Email notifications after HIPAA
Asked by Ryan Jones:

My organization recently completed the HIPAA implementation including tagging Jira Software and Jira Service Management and as expected our email notifications have changed

Previously the email notifications would display the ticket name, ticket comments, attachments if they were images were show in body or subject of the email notification

Now, email notifications limit information and there are broken image links

Most of the Jira users understand and accept the changes to the email notifications as it was explained in the Jira HIPAA implementation instructions

But, our Jira Work Management users did not expect to their email notifications to be changed, only Jira Software and Jira Service Management.

Is this to be expected? Should all emails from Jira, even the Jira Work Management project email notifications that are not tagged as HIPAA compliance products?

If this is expected, what's the best workaround? In this community question, <https://community.atlassian.com/t5/Jira-Service-Management/Internal-Notification-Emails-dont-include-Summary-after/qaq-p/2566421>, there is a recommendation is to use a plugin

[https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)

Any other suggestions or feedback?


Answers:
author: Godknows Agbodo
body: Hi [@Ryan Jones](/t5/user/viewprofilepage/user-id/5459990)

I am sorry I do not have any answer for your question but I do have a question for you regarding your implementation of the HIPPA requirement for JSM. I posted my

<https://community.atlassian.com/t5/Confluence-questions/Enabling-HIPAA-Compliant-in-Confluence-and-Jira-Service/qaq-p/2696087>

question for the community but I have not gotten the answer I am expecting yet.

With that said, could you let me know if you had to configure jira to look for a certain key words or indicators to make the redaction in the emails and notifications or jira provided a template for how the redaction would look like?

I appreciate any help you can provide me on this.


Tags: cloud

email

hipaa
How to change Quick Filters for Project Board
Asked by Nadege:

Hi,

I want to change the quick filters on the board of a Business Project. It currently looks like this:

![Screenshot 2024-04-05 113936.png](https://community.atlassian.com/t5/image/serverpage/image-id/316552i36E753108E15BFEB/image-size/large?v=v2&px=999 "Screenshot 2024-04-05 113936.png")

We'd like to change it so has more options like the following (priority, reporter, assignee, issue type, etc.) :

![Screenshot 2024-05-09 140435.png](/t5/image/serverpage/image-id/322872iD0CCFE3906A2F226/image-size/large?v=v2&px=999 "Screenshot 2024-05-09 140435.png")

I have yet to find where I can change these, especially since the second imagine is also from a business project.

We are a company managed project and I am an admin and able to modify both both project settings.


Answers:
author: John Funk
body: Hi Nadege,

Those are not "Quick Filters" and they cannot be changed on Business project boards.

comments: author: Nadege
body: Thanks John,

Would you happen to know why the other Business project board has different filters? Is it dependent on something such as workflow?


Tags: cloud

company-managed-projects
assigning roles to users
Asked by ejoobi:

I am finding it difficult to give a role to a user such that they can only see bugs/issues which I assign to them


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@ejoobi](/t5/user/viewprofilepage/user-id/5493697) and welcome,

you can define a specific permission ("Browse project") to assignee. In that way, a ticket can be viewed just by the user that is assignee.

Hope this helps,

Fabio


Tags: cloud
Remove due date and start date Field from Jira Work
Asked by Lukas Hametner:

Hello,

i would need to remove those fields complete and i only can just hide these two and remove all outher.  

Is there a way to remove them.  

IG Lukas


Answers:
author: Jack Brickey
body: [Duplicate post](https://community.atlassian.com/t5/Jira-Work-Management-Questions/Remove-due-date-and-start-date-Field-from-Jira-Work/qaq-p/2692102)


Tags: cloud

jira-work-management-cloud