youngmon/atlassian-qna huggingface dataset:
How do I change the icons of Goals?
Asked by Sergius Janik:

Hey guys,

I've activated the beta feature for home.atlassian.com to be able to use GOALS and incorporate a type of OKR project management framework on top of the epics for Jira.

I would like to switch the icons for Goals, sub-goals etc. to my liking per hierarchy level but I cannot find the possibility to do so. Online research didn't help or only provided info in respect to *Jira Service Management Cloud*but not for goals.

Can someone tell me if that's even possible and if yes, how to adjust the goal icon (like for issue-types) myself?

Thanks!


Answers:
author: Vronik
body: Hi

Look at this

<https://community.atlassian.com/t5/Atlas-questions/Can-you-change-the-emoji-on-goals/qaq-p/2361858>


Tags: cloud

jira-cloud

platform-experiences
JIRA e-mail verification for every login
Asked by Robert:

Hi,

I'm finding myself having to enter an e-mail verification code every time I log on to Atlassian JIRA.

This is different from my 2FA, for which I use biometrics.

I thought maybe it would be because of my organization managing my device (and the JIRA I'm trying to access), but that doesn't explain why one colleague has the same behavior as me, while others only have to enter an e-mail verification code once a week (as is the intended behavior, from what I've heard and would expect).

It's very tedious to have to do this *at least* once a day.

Any ideas?


Answers:
author: Darrel Jackson
body: Are you logging out and logging in again? If so it's likely that your organisation uses Atlassian Guard and 2FA re-verification makes you re-verify via 2FA each time you log in. It can be configured with a re-verification timeout of, say, 7 days. However, that setting only applies if you stay logged in and exceed that timeout. So, if your colleagues aren't logging out they only need to re-verify every 7 days. That would explain the difference.

Are you accessing Atlassian sites outside your domain? If so, it may be that their organisation uses Atlassian Guard.

The troubleshooting tips support gave me regarding 2FA issues:

* Make sure they aren't logging out of Jira
* Make sure they aren't clearing browser cache/cookies
* Make sure they aren't using a private tab for browsing
* Make sure they are using the same device
* If they are an external user, check if their organisation also uses Atlassian Guard - if they do then their internal user settings will override your external user settings.


Tags: cloud

jira-cloud
Increasing Output from REST API for /rest/api/3/group/member?maxResults=##
Asked by Max Haley:

I don't seem to be able to use maxResults to get any users past the default (50)

Can I not get all users without having to get them paginated?

```
https://site.atlassian.net/rest/api/3/group/member?maxResults=250&groupname=group&includeInactiveUsers=false
```


Answers:
author: Bill Sheboy
body: Hi [@Max Haley](/t5/user/viewprofilepage/user-id/4656750)

I have not used that one before, and based on the documentation for the REST API: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#pagination>
> maxResults is the maximum number of items that a page can return. Each operation can have a different limit for the number of items returned, and these limits may change without notice. To find the maximum number of items that an operation could return, set maxResults to a large number---for example, over 1000---and if the returned value of maxResults is less than the requested value, the returned value is the maximum.

So perhaps 50 is the limit for that endpoint.

You may want to also ask this question in the Developer Community to see if someone from Atlassian answers: <https://community.developer.atlassian.com/>

Kind regards,  
Bill


Tags: cloud

jira-cloud
I cannot create an Initiative in my project
Asked by Corrado Di Conza:

Hello everyone,

I have created a software project in Jira and it seems that I am unable to create a "Initiative" issue type. I can only see "Epic, Story, Sub-task, Task and Bug". There is no way for me to edit the available issue types in my project.

I have already gone to Project Settings and Issues but there is no option to add any issue types.

Could you please let me know how to proceed?

Thank you.


Answers:
author: John Funk
body: Hi Corrado - Welcome to the Atlassian Community!

What type of project is this? Team-managed? Company-managed?

comments: author: Corrado Di Conza
body: Hello John, this is a company managed project.


author: John Funk
body: Very good - thank you.

You should check to see if that issue type has been created yet. Go to Settings (gear icon in the upper right) \> Issues \> Issue types

If Initiative has not been created, then you to to create it as an Issue Type.

Then go to Issue Type Schemes. Find the Scheme used by your project. Then edit the scheme to add the Initiative issue type to the scheme.

Then you should be able to create Initiatives.


author: Corrado Di Conza
body: I get this message: "You do not have access to Jira settings or Atlassian admin, [contact your Jira admin](https://vistaprint.atlassian.net/secure/ContactAdministrators!default.jspa) to grant you access."

How can I check who my Atlassian admin. is?


author: John Funk
body: Ah - yes you need to be a Jira Admin. Ask around in your company - maybe start with IT. There is not a standard way in Jira to identify the admins.


author: Bibek Behera
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) you are faster than me finding my active tabs in the browser :).

Just adding the screenshots if someone finds this useful in the future.

![2024-07-02_17.49.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/333021iE64CE19263B5C6A0/image-size/large?v=v2&px=999 "2024-07-02_17.49.57.png")![2024-07-02_17.47.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/333022i66CEAA4E4D36D0F0/image-size/large?v=v2&px=999 "2024-07-02_17.47.49.png")


Tags: cloud

jira-cloud
How do I create multiple level subtasks?
Asked by Consultant:

Basically my main task has several sub tasks of **Level 1** . One of those sub tasks need to have several more sub tasks of**Level 2**

In other words, when all sub tasks of **Level 2** get completed the connected sub task of **Level 1** gets completed. When all the sub tasks of **Level 1** get completed, the Main Task get completed.

This feature I have used in **MS-Project** in very old versions and I am sure there must be a way this could be handled in Jira


Answers:
author: John Funk
body: Hi Consultant - Welcome to the Atlassian Community!

In Jira you cannot have multiple levels of sub-tasks. All sub-tasks are at level -1.


author: Amay Purohit_RVS
body: Hi [@Consultant](/t5/user/viewprofilepage/user-id/5534119)

Welcome to the community !!

You need premium subscription to create issue types above Epic. Another option would be create issue links to create a multi level hierarchy at any level above and below epics. However you would need a custom solution to view this hierarchy. If you would be interested in an add-on from mktplace for this need, you can try out our plugin.

[Issue Hierarchy](https://marketplace.atlassian.com/apps/1228019/issue-hierarchy-structure?hosting=cloud&tab=overview)

The app shows your Issue hierarchy in a tree view. There is an additional JQL filter as well for child issues. You can add it as a dashboard gadget too.

Also the app can help you easily Sum up values (time tracking/story point/custom numeric fields) to see overall progress for your Issues at each parent level, in percentage terms.

Do give it a try.

(Disclaimer: I work on RVS, the vendor for this app)

![Links Hierarchy - Gadget.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/333013i778A99B1CAAF7A25/image-size/large?v=v2&px=999 "Links Hierarchy - Gadget.PNG")


author: Lisa Forstberg
body: Hi there [@Consultant](/t5/user/viewprofilepage/user-id/5534119)

You seem to be on a Free Plan of Jira.

Out of the box the issuetypes relate to each other hierarchically in Jira in three layers: Epic \> Task/Story \> Subtask

If you move to Jira Premium you can work with the issues in the Plan view, visualising the work breakdown structure. In Premium you can also add more layers to your hierarchy

br

Lisa


Tags: cloud

jira-cloud
Issue in Adding child issue in task or story
Asked by Hafiz Muhammad Ahmad:

I am trying to add the child issue in task and stories but it is not working. this show no error or nothing. Even though unable to add attachment


Answers:
author: John Funk
body: Hi Hafiz,

Can you provide some more information? And maybe even screenshots? And before that, maybe clear your cache in your browser, or try with Incognito mode. Or try a different browser. That is us usually the problem when I hear things like this.


Tags: cloud

jira-cloud
Issue: Time Tracking field is NULL check
Asked by Anton Matkovskiy:

Hello everyone!   

I am trying to send an email alert to the assignee if they move an issue to a specific status without logging the time.   

However, I am having issues figuring out how to "null check" the time tracking field.  

I tried the regex (screenshot below), as well as "equals" "null/empty/is empty/0":  
![jira1.jpg](/t5/image/serverpage/image-id/332994i311EAB6E862155B5/image-size/large?v=v2&px=999 "jira1.jpg")

May someone suggest, how can I make it work?


Answers:
author: John Funk
body: Hi Anton - Welcome to the Atlassian Community!

I tested with the below rule and it worked fine.

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/333001iE7594832B136183D/image-size/large?v=v2&px=999 "Screenshot.png")

comments: author: Anton Matkovskiy
body: This actually worked.   
Thanks a lot.   

From your screenshot I took "less than" instead of "equal to", as well as the variable name and it worked perfectly.

Thanks a lot :)


author: John Funk
body: Great! And you are welcome!


author: Gracjan Weso?owski _HeroCoders_
body: Hi [@Anton Matkovskiy](/t5/user/viewprofilepage/user-id/5534077)

Welcome to the community!

You can also consider using validators/conditions for such cases. some [time-tracking](https://marketplace.atlassian.com/search?category=Time%20tracking&hosting=cloud) apps that often have validators for such cases.

I can recommend our Clockwork Automated Time Tracking \& Timesheets Pro app, which offers a workflow validator that would give you control over that.

The **Clockwork time logged validator** can be set on any transition in a workflow to ensure that time spent is logged before an issue can be moved to another status, regardless of whether the issue is being transitioned manually, via automation, or with an API call.

For details, you can refer to the [documentation here.](https://docs.herocoders.com/clockwork/prevent-a-transition-if-no-time-logged#PreventaTransitionIfNoTimeLogged-CreateaWorkflowValidator)

Our app offers many more features that you might find useful. If you have any questions, let us know.

Cheers,

Gracjan

comments: author: Anton Matkovskiy
body: Thanks for your suggestion :)


Tags: cloud

jira-cloud
Issue in adding a child tasks in story or task
Asked by Mehak:

Hi, I am facing a issue while creating a child issue as jira is not allowing me to add child issue with the main story or task


Answers:
author: John Funk
body: Hi Mehak - Welcome to the Atlassian Community!

This is the second time I have heard this in a few minutes. Can you provide the exact steps so I can see if I can duplicate the same error?

comments: author: Mehak
body: ![sjd.gif](https://community.atlassian.com/t5/image/serverpage/image-id/332997i7767905BFA0F99D0/image-size/large?v=v2&px=999 "sjd.gif")


author: Mehak
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)   
As I've attached the video that child issue is not creating in the story or task , Everything worked perfectly at last night  
Looking forward for your response to this issue


author: Mehak
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) I have cleared cache of browser or also checked it on the incognito window, but issue seems not to be resolved yet


author: John Funk
body: I don't see an Epic listed as a Parent. Also, what type of project is this? Company-managed? Team-managed?


author: Mehak
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) It's company managed project


author: Mehak
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) As Epic is listed with this story but still unable to create child issue  
![2024-07-02_16-18-52.png](https://community.atlassian.com/t5/image/serverpage/image-id/333005iF79FA2494EF6C8D3/image-size/large?v=v2&px=999 "2024-07-02_16-18-52.png")


author: John Funk
body: Are you using an add-on for that? That's not standard Jira functionality.


Tags: cloud

jira-cloud
how to enable the sub-task functionality
Asked by trust.kakaza:

Hello,

The sub-task functionality seems to have been disabled, it had been working all along.

Please assist.

Trust


Answers:
author: Charlie Misonne
body: Hi Trust and welcome to the Atlassian Community!

Can you check if sub-tasks are enabled in the global settings via **issues -\> issue types - sub-tasks**

See [Configure Sub-tasks](https://support.atlassian.com/jira-cloud-administration/docs/configure-sub-tasks/#Enable-or-disable-sub-task-issue-types)

Sub-tasks can also be made (un)available at the project level by adding/ removing them from the issue type scheme. That's also something you can verify.


Tags: cloud

jira-cloud
Kanban board filters
Asked by Janani Wijerathne:

Hi Everyone,

I'm new to JIRA - Kanban board.

My current problem is that there are more than 500 completed (under DONE status) tickets in the Kanban "Done" swim lane. Is there a way to filter these tickets for the most recent days? for an example, what tickets have been completed (changed the status to Done) yesterday.

Thank you so much


Answers:
author: John Funk
body: Hi Janani - Welcome to the Atlassian Community!

What type of project is this? Team-managed? Company-managed? Business project? Software project?

Can you share a screenshot of your board?

comments: author: Janani Wijerathne
body: It's a company managed project


author: John Funk
body: That's an easy fix then. Click the 3 dots menu on the board and select Configure board.

Navigate to the General tab if not there already. Scroll to the bottom.

You will see what is in the screenshot below. Simply change the value in the **Completed issues** section for the **Select time frame** dropdown.

Or you can add some additional query information to the Sub-filter query.

Then you should be good to go!

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/333227i2C5815548998EACB/image-dimensions/474x327?v=v2 "Screenshot.png")


author: Janani Wijerathne
body: Hi John,

This is great, currently I don't have permission to do this.

I'll get the required access \& perform these changes. This should work.


author: John Funk
body: Great! Let us know how it goes.


author: Ravina
body: Hi [@Janani Wijerathne](/t5/user/viewprofilepage/user-id/5371577) Welcome to the Atlassian community,

There are couple options that you can try to get filter the issues on the board,

1. Board sub-filter to remove the closed issues resolved more than a week or month based on your requirement so that old resolved issues will no be shown on the board.

2. Use the completed issues board option to remove the issues resolved before week, month from the board.

3. The above two options are to remove the older closed issues from the board so that you will have latest results of closed issues, if you don't want to remove the older issues from the board and want to view the issues changed to Done status yesterday then you can use the board quick filter to filter such issues based on the JQL query like below

<https://support.atlassian.com/jira-software-cloud/docs/configure-quick-filters/>

project = abc and resolutiondate = -1d

yo can further modify this JQL based on your requirement

comments: author: Janani Wijerathne
body: Thank you so much for your detailed response, I'll try these \& let you know.


Tags: cloud

jira-cloud
Need a template in Epic Description at the time of Issue Creation
Asked by Anveshan Goel:

I added the default description at the workflow level, but it's not working for me. Any suggestions?

![Screenshot 2024-07-02 at 3.09.37 PM.png](/t5/image/serverpage/image-id/332985i8CC73A5CE7493F76/image-size/large?v=v2&px=999 "Screenshot 2024-07-02 at 3.09.37 PM.png")


Answers:
author: Lisa Forstberg
body: Hi [@Anveshan Goel](/t5/user/viewprofilepage/user-id/5534060)

The "description" you find in the workflow editor (your screenshot) is the description of the step to status Open, not the field called description that is visible on the issue.

Its not possible out of the box - see the Atlassian Feature Request on this matter: <https://jira.atlassian.com/browse/JRACLOUD-42197>

There are some workarounds though. Here is a the [same question](https://community.atlassian.com/t5/Jira-questions/Template-use-in-Description-Field-Jira/qaq-p/2464389) answered by the Atlassian team with their recommended workarounds.

br

/L


Tags: cloud

jira-cloud
Can I make a field mandatory on transition in a Team Managed project ?
Asked by Fiona Brown:

We have a field that we need to make mandatory across a number of projects on closing of the issue. I have done this fine in company-managed projects but it doesn't seem to be possible in Team Managed. I see you can make a field 'Required' but that would be on creation, we only want this on closing of the issue as it's an RCA field and people won't know what category to use on creation of an issue.

The workflow options in team-managed for this seem to limit to only checking for a specific value whereas I only want to check that the field is not empty.

Anyone know a way to do it ?

Thanks,

Fiona


Answers:
author: Jack Brickey
body: Hi [@Fiona Brown](/t5/user/viewprofilepage/user-id/3965068) , the following might work for you.

create two workflow rules:

1. on Create add an edit fields rule to set the value of your field to an initial value, e.g. "empty" which equates to the field not yet being edited
2. on transition to Done create a rule that restricts the transition if that field equals "empty"

Note 1: this doesn't work if someone deletes the "empty" and leaves blank.   
Note 2: I do not think you can check if a field is actually empty but I have not tried/investigated this.

comments: author: Fiona Brown
body: Thanks [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) this was a great suggestion. I tried it but there's no way to let the user know they need to update the field. It just makes the transition not be available as an option if it's set to 'empty'


Tags: cloud

jira-cloud
Due date rules not triggering
Asked by Alexandru Grigore:

Hi

I have 3 Lists - Tasks, Due soon and Urgent. Whenever a card from Tasks is reaching 2 days due, I want it to be moved in due soon. When has 1 day due, to be moved under urgent. I've created the rules but they are not triggering. How can I solve this?

![Capture2.PNG](/t5/image/serverpage/image-id/283421iED4F0971CA469A83/image-size/large?v=v2&px=999 "Capture2.PNG")![Capture1.PNG](/t5/image/serverpage/image-id/283422i4834557C84964295/image-size/large?v=v2&px=999 "Capture1.PNG")

Thanks!


Answers:
author: Beverley
body: Hi Alexandru - welcome to the community!

The rules seem correct, so if they're not triggering when you would expect, you can also check the [automation log](https://support.atlassian.com/trello/docs/opening-the-command-log/) to see if there are any errors.  

It's also good to note that the due date automation runs every midnight and detects full days (midnight to midnight). For example, the automation is 1 day before a card is due, move the card to another list.   

If the card's due date is on the 29th September, the automation will run on 28th September at midnight.  

I can see you recently created or updated the automation, so if you do have another upcoming due date, you could monitor the card to see if the the automation works as expected.
No collections on Android?!
Asked by Ricky:

I have searched all over and I'm not finding anything in the forums about this. Why in the world are there no collections on Android? What's the point of even bothering with collections if you can't even view them on mobile?


Answers:
author: Mutya A
body: Hi Ricky,   

I hear you and I totally understand how useful this must be to be able to sort boards by Collections on mobile. We have this as a known feature request and I'll add you in as a requester --- if there's any additional info or use case that you want to share as to why this feature is important, let me know and I'll pass your information to the relevant team.

Even though this would not guarantee that such a feature would be built, it would certainly bring it to our Product team's attention to be considered, especially if more users have asked for the same thing.  

If you are curious about how our team decides which requests we work on, we have published a blog post with detailed information on this process here: <https://blog.trello.com/feature-requests-unite-support-and-product>  

If you'd like to see our latest features and future releases you can take a look at our roadmap at <https://www.atlassian.com/roadmap/cloud?selectedProduct=trello>. Our mobile boards are available at <https://trello.com/b/5tj4qAvo/trello-ios-app> and <https://trello.com/b/ud59t1fL/trello-android-app>.

Best Regards,  
Mutya
I've been added to a board, but it does not appear in my home, boards, or recent boards.
Asked by Harrison Smith:

I've been added to a board, but cannot find it except by using the link. How can I make the board visible in my home list of boards?


Answers:
author: Brittany Joiner
body: [@Harrison Smith](/t5/user/viewprofilepage/user-id/5327908) welcome to the community! Try clicking the "star" icon on the board, just next to the title. It should then show up right at the top of trello.com/boards!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/283373i72FF332A9F5A7BAF/image-size/large?v=v2&px=999 "image.png")

<br />

And your starred boards also show up on the right side of your home page!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/283374iE3110FDD7A5D2B6C/image-size/large?v=v2&px=999 "image.png")

comments: author: Brittany Joiner
body: Lol i just realized those screenshots cropped really weird when i posted... but hopefully you get the gist ?


author: Harrison Smith
body: Hey Brittany - when I star the board and reload the page, the board is no longer starred.


author: Brittany Joiner
body: [@Harrison Smith](/t5/user/viewprofilepage/user-id/5327908) hmm that's weird. Can you record a screen share showing that? You might want to contact support and report it as a bug.
Is my workspace lost forever! Last used in 2022!
Asked by justvicki101:

This screenshot is all I have but I'm hoping someone with more skills than I have will be able to use it to find my board. Many thanks, Vicki Pearc![Trello Timeline.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/283393iEDAC33B91CB8CD67/image-size/large?v=v2&px=999 "Trello Timeline.jpg")


Answers:
author: justvicki101
body: Thank you for your answer. I wasn't aware of the 120 day curfew. Cest la vie! I will start over....it won't be the first time! Regards, Vicki


author: Brant Schroeder
body: [@justvicki101](/t5/user/viewprofilepage/user-id/5266960) I am assuming you are on a free plan. I think Atlassian removes free plan stuff after 120 days and then gives you 30 days to recover it before it is gone for good. They send multiple emails though. Did you get any of those, if so when?