youngmon/atlassian-qna huggingface dataset:
How can i answer back when i recieve a message on trello?
Asked by Paula Heinzen:

When my boss meessages me i can't figure out how to message him back. Very frustrated. How can i message back? It says i should have a reply button or a + button? Do i not have the right things downloaded?


Answers:
author: Iain Dooley
body: [@Paula Heinzen](/t5/user/viewprofilepage/user-id/4063581) are you trying to reply via email, in a comment on the Trello website, or in a comment on the mobile app?

comments: author: Paula Heinzen
body: on the movile app.


author: Iain Dooley
body: [@Paula Heinzen](/t5/user/viewprofilepage/user-id/4063581) yeah there's no reply button on the mobile app, but if you type an "@" symbol you'll get a list of usernames you can tag in order to notify them, that's the best way to reply to your boss since he will always get a notification (regardless of whether or not he is watching the card).


author: Paula Heinzen
body: I cant evem get my keyboard to pop up. So how do i get to the @ button?


author: Iain Dooley
body: [@Paula Heinzen](/t5/user/viewprofilepage/user-id/4063581) so you can't see the comment box on cards in the mobile app? Are you able to post a screenshot showing what you see when you open a card on your mobile app?
Description Field
Asked by Tracy:

Hi Is there a character limit in the description field?


Answers:
author: Ste Wright
body: Hi [@Tracy](/t5/user/viewprofilepage/user-id/4018506)

Yes - the limit is 16,384 characters :)

Ste

comments: author: Tracy
body: Thank you. Can this be upgraded through the packages


author: Ste Wright
body: Hi [@Tracy](/t5/user/viewprofilepage/user-id/4018506)

Not that I know of - I tested this on a Business Class board.

16,384 characters is quite a lot from a reading perspective - when generating text to test this, it was \~2500 words on average.

I would consider at larger sizes whether the information could be split out into multiple cards or multiple custom fields (using the "custom fields" power-up) to make it easier to digest :) - or stored in a Knowledge Management tool, like [Confluence](https://www.atlassian.com/software/confluence).

Ste


author: Tracy
body: Thank you appreciate the information.


author: melissa.s
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) , I was doing some testing with this and I am able to sync the Description field via ServiceRocket from a field in my Salesforce org that has \>32,000 characters. All the characters synced from SF -\> Jira without any issues. Do you know how to find the true character limit?
Trello Butler report doesn't email
Asked by Lesley Atherton:

I am a new Business Class user and have had trouble with Board Buttons in Butler. I have made a button to create and email a simple report. It seems to set up just fine, but when the email comes through it simply shows my message with a single link to the board (see screenshot). It's like the second part of the button command is working (the email) but the report part is not. Any ideas would be greatly appreciated!

![Button.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/107942i375F5882D1C7DA03/image-size/large?v=v2&px=999 "Button.jpg")![List.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/107943iF87564D60F9FAF51/image-size/large?v=v2&px=999 "List.jpg")


Answers:
author: Iain Dooley
body: [@Lesley Atherton](/t5/user/viewprofilepage/user-id/4063440) you need to create the report in a variable, then put the variable in the email (the default variable name is $report). Currently you're just sending yourself the world "List".

Have a look at the documentation here:

<https://help.trello.com/article/1192-creating-reports-with-butler>


Tags: butler

button
If I upgrade to professional do all my collaborators have to as well?
Asked by Ross Novotny:

I create and maintain several Trello boards for my consulting clients. If I upgrade to professional, do all of my clients who collaborate on the boards have to as well?


Answers:
author: Iain Dooley
body: [@Ross Novotny](/t5/user/viewprofilepage/user-id/4063450) They don't have to upgrade, but any Trello user who is a member of more than one of your boards in a business class team will be billable to you as the owner of the team:

<https://help.trello.com/article/855-how-billing-works-with-trello-business-class>
Trello Tasks in Google Calendar?
Asked by David Cornford:

Whilst I can see card due dates when I sync my Trello Calendar and my Google calendar, I cannot see tasks that are due (from checklists on cards). Anyone know how I can also see checklist task due dates in my Google calendar as well as Card due dates?


Answers:
author: Iain Dooley
body: [@David Cornford](/t5/user/viewprofilepage/user-id/4041158) the advanced checklists feature hasn't caught up with calendar synching yet, if you want to see due dates from checklist tasks, they need to be linked cards like this:

<https://community.atlassian.com/t5/Trello-articles/Trello-Subtasks-with-Butler/ba-p/1060392>

comments: author: David Cornford
body: Ahh, creating cards for each task. Thats not a bad idea as I have a lot of tasks on each main card so I'll give it a go. Cheers!


author: Stephanie Burns
body: Any updates about when this feature may be added? Thanks


author: reidt
body: Hey [@David Cornford](/t5/user/viewprofilepage/user-id/4041158) and [@Stephanie Burns](/t5/user/viewprofilepage/user-id/4333457)  
you can sync Trello cards to Google Calendar with [Unito.](https://unito.io/)

It syncs 2 ways as well so once it's set up you never have to think about it again.


author: Stephanie Burns
body: Does it sync *tasks* within the Trello cards? Syncing cards is not the issue, it's syncing tasks. I'm checking out their website but I'm not seeing that feature, maybe I'm missing it. Thanks!


author: reidt
body: [@Stephanie Burns](/t5/user/viewprofilepage/user-id/4333457)

When you say 'tasks' I am assuming you mean checklists? If you are organizing your tasks through Trello checklists then yes, Unito can sync them :)


author: Erin Rigsby
body: [@reidt](/t5/user/viewprofilepage/user-id/4459994) I just synced a board using Unito and it only synced cards with dates, not the checklists with dates. Please help. Thanks!


Tags: calendar

sync

task
Who is my "Atlassian Administrator" here at Thermo Fisher?
Asked by Sheila Kane:

Hi, I am in week 2 of onboarding at Thermo Fisher and need access to my teams Trello boards. Team members are sending me email invites to their boards but I'm not getting them. Maybe I have to account profiles in the system? my address is \[redacted\]  
Can you help by telling me who our Account rep is? Or 'administrator' on my side?  
Thanks  
Sheila


Answers:
author: Iain Dooley
body: [@Sheila Kane](/t5/user/viewprofilepage/user-id/4063216) in addition to contacting your internal IT team, you can go back to trello.com/contact and submit your question to Trello directly rather than to the community.


author: Mikael Sandberg
body: Hi [@Sheila Kane](/t5/user/viewprofilepage/user-id/4063216),

Welcome to Atlassian Community!

Most of us here are Atlassian customer and do not have access to other customer's Atlassian tools. I would suggest that you contact your IT Helpdesk at Thermo Fisher, they should be able to help you.
Marking an action completed without removing it from the board
Asked by Susan Procini:

I would like to know how you can mark an action completed without removing it from your board. Anyone figured out how to do this?

Thanking you in advance.

Susie


Answers:
author: Iain Dooley
body: [@Susan Procini](/t5/user/viewprofilepage/user-id/4063200) You can mark due dates as complete, but if your cards don't have due dates you can just create a list called "Done" and move the cards there.
Project and Personal Boards
Asked by Dave Hagan:

Hello - I'm picturing a project board with tasks assigned to members. Can tasks on a project board then automatically appear on a personal board so that if you are a member of several different projects, your tasks end up in one place on your personal board?


Answers:
author: Iain Dooley
body: [@Dave Hagan](/t5/user/viewprofilepage/user-id/4063107) that's what my product BenkoBoard does:

<http://www.benkoboard.com/>

Trello has a "cards" view that sort of does this but you can't move the cards around to prioritise them. BenkoBoard centralises cards you're added to, comments you're mentioned in, unwatches any card you're added to (so the notifications are actually usable) and also allows you to use Trello as a Gmail client.
Using Filter by a specific due date
Asked by Amanda Schmidt:

How can I filter items due by a specific date? I am using the Calendar and Map Power-Ups and I need to see deliveries scheduled on specific days to plan the loading of trucks. Because I have locations on everything, I am getting too many cards showing on the map. If I want to see just the locations on a specific due date, so the map filters and shows just those cards, I could better plan out the delivery trucks. I tried using "Due: \[date\]" in the filtering field, however, I do not get accurate results.


Answers:
author: Mikael Sandberg
body: Hi [@Amanda Schmidt](/t5/user/viewprofilepage/user-id/3961113),

Welcome to Atlassian Community!

I should have paid attention to what tool the question was for.


author: Iain Dooley
body: [@Amanda Schmidt](/t5/user/viewprofilepage/user-id/3961113) you can't filter by specific due dates, but you can set your due date \*times\* to be, say, midnight on the day the delivery is due and then filter by overdue cards to see all cards that need to be delivered on that day.

You could also create a report using a Butler Board Button that will email you (or post a comment to a card) with links to cards due within a specific timeframe:

![2020-08-26 at 8.32 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/107948i5B6115F8D31B382E/image-size/large?v=v2&px=999 "2020-08-26 at 8.32 am.png")If you want to see a list of cards that are due on a specific date and no other date you would need to do this with the API. This Trellinator function would print out a list of cards due on a given date:

<https://gist.github.com/iaindooley/96a542a60b1fea79da9746203fe8d091>

You can run that function here in BenkoBot, just change the date and board name:

<https://app.benkobot.com/>

If you wanted to run this daily, for example, you could save that code snippet, paste it into the BenkoBot interface and run it in the morning to get a list of links to cards that need delivery on a specific date.

comments: author: milynnus
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) Is this the "as a service" version? I noticed it saves API and Token on the browser and based on description user will need to invoke it daily. Will try it later. Congrats.


author: Iain Dooley
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) yep that's right, this is v1 :) it only does "one off" executions right now, the notification handling and scheduling are in closed beta, but I expect to have them public in a few weeks


Tags: due-date

filter

search
How do I reopen a closed board on iPhone?
Asked by mamawtx:

I set up free Trello account via browser yesterday on iMac and created a couple of personal boards. Today I loaded the Trello app on my iPhone and was playing. I closed a personal board (I am the admin and only user) without knowing what it meant and need to reopen it on the iPhone. Online help talks about displaying a board menu and then selecting closed boards and then selecting reopen, but I can't find such an option at all on my iPhone. Please advise how to reopen that board.


Answers:
author: Iain Dooley
body: [@mamawtx](/t5/user/viewprofilepage/user-id/4063082) you can't do it through the iOS app, but you might be able to do it if you open Trello through Safari. The interface doesn't really work in Safari on iPhone, but it might work just enough to be able to reopen a closed board.
Trello Account and all boards disappeared
Asked by garry.mortimer-cook:

So having resolved to restart using Trello after a break of a couple on months I find all refernce to my account and all of the boards I set up have disapperared. Why?

Tried the 'having trouble logging in' link and now It is now treating me as a brand new user with zero content.

Why would I spend valuable time building boards only for them potentially to disappera again! Not impressed!


Answers:
author: garry.mortimer-cook
body: Found them under another email address ...phew!


author: Tatu Bearcroft
body: I am having the same issues and really irritated at the waste of time

comments: author: Christina Luckings
body: My board has vanished and the log-in claimed my email addresses are all invalid. It made me make a new Altassian account!

All fine yesterday, but today???
Create mailto: link from Trello fields.
Asked by Haldavid Cope:

Was hoping someone might have some ideas on how to execute this. **The functionality I'd like to facilitate is as follows:**

1. Click a link or a button in the trello card
2. That button or link is a mailto: link that resembles \`mailto:\[emailaddresscustomfield\]?cc:\[trellocardemail\]\`.
3. Up pops a new tab with a compose view in GMail with the To: field prefilled based on the custom field in the Trello Card as well as the CC: field filled out based on the Trello Share \>\> Email for this Card.

Is there anyway to concatenate these fields into the hyperlink described in 2?

Having the team manually copy the card on their externally facing emails is fiddly and even when included on the process steps is often overlooked.


Answers:
author: Iain Dooley
body: [@Haldavid Cope](/t5/user/viewprofilepage/user-id/3935646) you can get access to custom fields with Butler, but you can't attach a clickable mailto link to the card or set a clickable mailto link in the description (as far as I can tell anyway). You might like this product I created called BenkoDesk that would allow the team to send emails directly from Trello cards:

<http://www.benkodesk.com/>

You could create a Butler button that would automatically post comments with text from the description, which would mean the team could write their email in the description then click a "Send" card button that would post a comment like:

```
@to {{%First Name}} {{%Last Name}} {{%Email Address}}
{triggercarddescription}
```

You could use the same strategy to have email templates (which some of my clients do).

BenkoDesk also integrates directly with Crmble fields, so if you have your user data on the card using the Crmble power up, you can just type your email ilke:

```
@to crmble?
Hi Name,

Here is the email
```

The emails would all go out from a shared address and include the signature from Gmail, and would show up in the shared Gmail account's sent items.

If you want people to use it from their individual emails they could each use BenkoBoard:

<http://www.benkoboard.com/>

There are a couple of powerups that allow sending emails from Trello also, but I'm not sure if you could use them in conjunction with custom fields:

<https://sendboard.com/>

<https://www.hipporello.com/>
How can I edit the actions I used to build a Board Button with Buttler?
Asked by Charlton Alexandro Andrade Almeida:

Hi I created a Board Button with Trello and I would like to change one of the parameters I have used (see the image below). For example, I would like to change "in position 6" to "in position 7", but there?s no "Edit" option.

**How can I do it?**

*I would appreciate any help! Thanks in advance :)*

![trello buttler edit.JPG](/t5/image/serverpage/image-id/107883i66255B3CF04E820E/image-size/large?v=v2&px=999 "trello buttler edit.JPG")


Answers:
author: Iain Dooley
body: [@Charlton Alexandro Andrade Almeida](/t5/user/viewprofilepage/user-id/4062938) you can't edit that bit, but you can create a new action and then move it up to where you want it, deleting the old one

comments: author: Charlton Alexandro Andrade Almeida
body: Thanks. I tried to follow your tip, but as soon as I pressed the button to create de new one, it was shown the message "Can't perform additional actions after a batch card copy/move". I think that as my last block is a "moving cards betweeen lists", the buttler doesn?t allow to create a new action. Probably, I would have to erase the block "moving cards betweeen lists" and after execute the new creation.

But I understood your tip: it?s not possible to edit.

***Thanks a lot!***

![erro buttler 17set.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/110774i68543279CCE20BE0/image-size/large?v=v2&px=999 "erro buttler 17set.JPG")


author: Iain Dooley
body: [@Charlton Alexandro Andrade Almeida](/t5/user/viewprofilepage/user-id/4062938) that's a shame, typically though if you delete an action and then add it back in again it will retain the content that you had so you don't have to type it all out again. What might be an idea is to open up a second tab with that rule open in it so you can copy/paste or refer back to it while you recreate it :(


Tags: butler
Problems uploading files to cards in Trello
Asked by Victor Cerrato:

In my team there are some users that can not upload files from the computer to Trello.

A red message appears with a problem of synchronization with trello servers.

How can we solve that?

Best regards,

Vic


Answers:
author: Iain Dooley
body: [@Victor Cerrato](/t5/user/viewprofilepage/user-id/4062876) that sounds like either a temporary problem or a bug that's affecting some of your users, either way you would be best to go back to trello.com/contact and submit your question to Trello directly rather than to the community.


Tags: card

file

server
Not receiving email notifications
Asked by Lena Wallin:

Hi!  

I previously did NOT want notifications via mail, so I turned it off in my Trello settings. However, now I DO want them again, but can't seem to turn them on... Please help.

I have changed my Trello settings to "send emails as soon as possible", but nothing happens. I can see all notifications in the side bar when Im in Trello, but get no mails. I have read the help section about "Notifications are not working", tried the test-notification-link, searched my spam folders. But no success.

What can I do?


Answers:
author: Iain Dooley
body: [@Lena Wallin](/t5/user/viewprofilepage/user-id/4062685) [@Ricardo_Castro](/t5/user/viewprofilepage/user-id/4062930) a couple of people have reported issues with email notifications today. If you go back to trello.com/contact and submit your report directly to Trello (rather than to the community) I will also bring this to their attention in the Slack channel.


author: Ricardo_Castro
body: I have the same situation. Tks
Copy cards to an other board that changes its name every week
Asked by Laura Thomson:

Hi there,

for a project with a big team, we are using multiple boards. One of the boards has a list that is supposed to copy new cards to another board.

This would normally work well by just adding a rule, but as we are using the add on "scrum by vince" on the latter board, it changes its name every week, with every new sprint. So I would have to go into the rule every week to update the board name.

Is there any way to permanently link 2 boards/2 lists that would enable me to still have this function?

Thanks!


Answers:
author: Iain Dooley
body: [@Laura Thomson](/t5/user/viewprofilepage/user-id/4062662) you can do this with Butler using a little trick. If you put a card on the target board that changes its name, then you can hard code that card link into a lookup which gives you access to the current board name:

![2020-08-26 at 9.08 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/107952i10F9B4CABD9C6662/image-size/large?v=v2&px=999 "2020-08-26 at 9.08 am.png")

Because you used a "lookup" instead of a "find", the "copy the card" operation refers to the trigger card, whereas the variable {foundcardboardname} refers to the board on which the card you looked up currently resides.

comments: author: Laura Thomson
body: Hi Iain,

thank you so much! This works like a dream!


author: Jillian Amyot _Unito_
body: Hi [@Laura Thomson](/t5/user/viewprofilepage/user-id/4062662) , if I'm understanding correctly, I believe you can use Unito to do what you want to do. They have a power-up option that allows you to mirror boards so they are linked. Here is a link that explains it a bit more!

<https://bit.ly/3gwzw4q>
Is it possibile to set a calendar with all the boards included?
Asked by Laura Conti:

Hi, i need to unify all the boards cards and checklist tasks in a unique calendar. Is it possible? Do I need a power up ?

Thanks!


Answers:
author: Alice
body: Hi Laura, each board can only have one calendar Power-Up covering the content of that board. The best way to see cards from different boards on the same calendar is to use the Planyway Power Up, you can find it [here](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello). Hope it helps!

comments: author: Laura Conti
body: thanks Alice!

Hi tried the power up but it seems it doesn't show all the boards properly. I'm testing Ganttify so far. Those are all paid solution. There's Big Picture free but still doesn't show all the due dates.

It could be useful if Trello could integrate this feature with a manager dashboard tool

thanks for your help.


Tags: calendar
does trello store backups / backup often?, or do we have to do these manually ourselves regularly?
Asked by karen.bartlett:

|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Hi We regularly perform a 'trello export' in order to back up our trello boards, but we are unsure if this is necessary. Does trello perform a regular backup?, and if so how often please? i.e. if we had an issue where we couldn't get back into a board for example would we be able to contact you and get that information? Thank you Kaz |


Answers:
author: Iain Dooley
body: [@karen.bartlett](/t5/user/viewprofilepage/user-id/4062470) Trello has lots of redundancy in their systems that prevent data loss due to a system failure, but if you can't get access to a board because of a problem with your account, or because someone on your team deleted it, then there's no backup, you would need to have an external backup to protect against those sorts of problems.

comments: author: karen.bartlett
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) Thanks so much for replying swiftly Iain, that does help us with what we need to do going forward.

Kind regards


author: Dasha Shakov
body: Hey [@karen.bartlett](/t5/user/viewprofilepage/user-id/4062470)

To protect your organization from data loss in Trello (typically caused by human error) you can use the [**Backups for Trello**](https://trello.com/power-ups/5f68db5b510db84238769710) Power-Up, available in the Power-Up marketplace.

In the case of a data disaster, you'd be able to use [**Backups for Trello**](https://trello.com/power-ups/5f68db5b510db84238769710) to swiftly restore your boards back to the way they were.


author: Valeriia Sitolenko
body: Hey [@karen.bartlett](/t5/user/viewprofilepage/user-id/4062470)

I want to reach out and share that FluentPro, the company I represent, offers a [Trello backup and restore](https://fluentpro.com/fluentpro-backup-for-trello/?utm_source=trello+community&utm_medium=referral&utm_campaign=backup) solution that might interest you. FluentPro Backup allows you to:

* schedule automated continuous backups that save data whenever changes are made
* back up all or specific Trello data
* automatically restore lost/damaged data from point-in-time version
* reduce data loss risks and other damages related to human errors

This article on [how to back up Trello data](https://fluentpro.com/blog/how-to-backup-trello-data/?utm_source=trello+community&utm_medium=referral&utm_campaign=backup+article) provides more info about FluentPro's solution.