youngmon/atlassian-qna huggingface dataset:
Ich kann mich nicht mehr anmelden
Asked by Friederike Hegemann:

und auch den Sicherheitsschl?ssel bekomme ich nicht per Mail, was kann ich tun?


Answers:
author: Theodoro Reato
body: Hi Friederike,

I don't see 2FA on your account, you should be able to [reset your password](https://id.atlassian.com/login/resetpassword) and log in to your account. - I checked the email attached to the account you're using on this post.

If you're seeing an error while logging in, let's analyze your browser.

Clearing your cache/cookies and allowing cookies would change this type of error.  

Please see the article [Troubleshooting browser issues with Trello](https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/) for detailed instructions on troubleshooting any problems with Trello in the browser.   

If that doesn't work, let's:  
1- Test using an incognito window of a [supported browser like Safari, Chrome, Firefox, or Edge](https://help.trello.com/article/735-what-browsers-and-mobile-platforms-does-trello-support)  
2- Test in a different browser

I hope this helps, have a great day.


Tags: atlassian-accounts

not-applicable
Cannot reopen closed board
Asked by WarrLordd:

Cannot reopen board although I'm an admin of the workspace it wouldn't let me remove the existing members either which it keeps saying when i attempt to reopen.


Answers:
author: Vronik
body: Hi

Look at this:

<https://support.atlassian.com/trello/docs/reopening-a-closed-board/>

<https://community.atlassian.com/t5/Trello-questions/Reopen-closed-board/qaq-p/1999789>

Regards

comments: author: WarrLordd
body: Yes I tried that already did my research. It was a free board so whenever I attempt to reopen it says there's more than 10 Collaborators whenever I click on someone name it doesn't give me the option to remove or kick regular members two other admins of the board tried the same thing and same result we cannot remove the other members.


author: Vronik
body: Collaborators are not per board, they are per workspace, you will have to remove a member from the space, read this article for more information

<https://support.atlassian.com/trello/docs/workspace-user-limit/>

Regards


Tags: cloud

trello-cloud
sumup not working
Asked by Jason Humeniuk:

Hi Team

"I have been using SumUp on all my notes. However, as of today, there is no dollar value shown on my notes and the summary is not displaying the current values. When I check the power-up, it shows that it is enabled. Any help would be appreciated. to get this working again

Thanks in advance!"


Answers:
author: Luciana Munhoz
body: Hi Jason! Welcome to Trello community.

Sorry to hear about that! Unfortunately, we don't have any extra information on the Sum Up Power-Up or what you'd need to do to get this working, as this Power-Up isn't developed or managed by us.

What we could suggest is to try browser troubleshooting. Sometimes cookies or extensions can cause some unexpected behavior. You can follow these browser troubleshooting steps -\> <https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/>

Also, you can try to remove and add the Sum Up Power again on the board.

In case that doesn't work, we'd recommend reaching out to the team who developed the Power-up directly, as they should be able to help you with this. You can contact them by clicking on the Contact Support button on the Power-Up page - <https://trello.com/power-ups/5f14dc544702b963e6bc0b12>

Alternatively, you can simply contact the Sum Up support team by emailing them at contact@blueanvilsoftware.com.au

Hope that helps!


Tags: cloud

trello-cloud
Blue Cats not updating in real time
Asked by Joe DiFonso:

I've updated cards for a certain field and also have a report to show data for that field. However, when I update the field with data, Blue Cats is not updating in the report.


Answers:
author: Mutya A
body: Hi Joe, welcome to the Trello Community!  

Can I confirm if you're using the Reports by Blue Cat Power-Up here:   
<https://trello.com/power-ups/5d9c90aa18965066fcd44730>

If that is the case, as these are maintained by third party software, we don't work directly with them so any questions regarding these Power Ups are best addressed by their own support team.

I highly recommend that you go to their page above and reach out to their support team by going to the Contact support link.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Problems with Trello on an iMac running Mac OS Big Sur
Asked by Aaron Basurto:

Hello Good Afternoon.

We are having problem with Trello on an iMac with Mac OS Big Sur (attached image), since a few days ago does not display within the Trello application content, if we do it through a browser if you see but with the Trello application everything is in black (attached image) (originally began to be seen in gray squares (attached image), so we chose to reinstall the application, but now it looks only in black).

Can you help us with this problem?

![PHOTO-2024-08-26-09-30-16.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343980iE7AD0BF8B90302EB/image-size/large?v=v2&px=999 "PHOTO-2024-08-26-09-30-16.jpg")![PHOTO-2024-08-26-09-30-16.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343981i5CEC9560802654A4/image-size/large?v=v2&px=999 "PHOTO-2024-08-26-09-30-16.jpg")![PHOTO-2024-08-22-21-00-11.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343982i80D6D1A87D95AB65/image-size/large?v=v2&px=999 "PHOTO-2024-08-22-21-00-11.jpg")


Answers:
author: Sal
body: Hi Aaron! I've answer to your question on your other post here: <https://community.atlassian.com/t5/Trello-questions/Problemas-en-MacOS-Big-Sur/qaq-p/2795313#U2817876>. Have a great day!


Tags: cloud

trello-cloud
Problemas en MacOS Big Sur
Asked by Aaron Basurto:

Hola Muy buenas Tardes.

Estamos teniendo problema con Trello en una iMac con Mac OS Big Sur (imagen adjunta), desde hace unos d?as no se despliega dentro de la aplicaci?n de Trello el contenido, si lo hacemos? a travez de alg?n navegador si se ve pero con la aplicaci?n Trello todo esta en negro (imagen adjunta) (originalmente empezo a verse en cuadros grises(imagen adjunta), as? que optamos por reinstalar la Aplicaci?n, pero ahora se ve solo en negro).

<br />

?Nos puedan ayudar con este problema?

![PHOTO-2024-08-26-09-30-16.jpg](/t5/image/serverpage/image-id/343974i62A6CB6A045866E7/image-size/large?v=v2&px=999 "PHOTO-2024-08-26-09-30-16.jpg")![PHOTO-2024-08-26-09-30-16.jpg](/t5/image/serverpage/image-id/343975i19D50E9D6136C232/image-size/large?v=v2&px=999 "PHOTO-2024-08-26-09-30-16.jpg")

![PHOTO-2024-08-22-21-00-11.jpg](/t5/image/serverpage/image-id/343976i57BD7A7049E6CCC2/image-size/large?v=v2&px=999 "PHOTO-2024-08-22-21-00-11.jpg")


Answers:
author: Sal
body: Hi Aaron! The problem you experienced with the Desktop app was a bug our team was aware of, and we released a fix for this bug a few days ago. I recommend updating the desktop app or reinstalling it to ensure you have the latest version and no leftover files on your device.

For more details about the bug report, please visit: <https://jira.atlassian.com/browse/TRELLO-652>


Tags: cloud

trello-cloud
Reverse automation
Asked by Tanya Terry:

I am in a multi board workspace.

I am looking for help for reverse automation.

When a staff member is moved to the " Available for work" list on the STAFF MANAGMENT board, the automation copies that staff members card onto the " available for work " list on the DISPATCH board and the "available for work" list on the DAY TO DAY board .

What I want to have happen is if I move a staff member card out of the " Available for Work" on the STAFF MANAGMENT board for those copies to disappear.

The STAFF MANAGMENT BOARD will be the main board. the DISPATCH BOARD and the DAY TO DAY board have the staff availability information as reference for ease of booking jobs.

Question -

1 - Can automation be created so that card copy will be deleted, or does it need to be archived.

2- How can I make sure there is only one card copy made in the reference lists as staff are moved out of the "Available for work" list on the STAFF MANAGMENT BOARD frequently and it is causing multiple copies of the same card to appear om the reference lists.

3- Is there a way to mark a card as the " original" so that we know to delete only the copies, like a way to lock the information in for only an administrator to delete.


Answers:
author: Theodoro Reato
body: Hi Tanya,

#### 1 - Can automation be created so that card copy will be deleted, or does it need to be archived. {#toc-hId-374412590}

Unfortunately, no. At the moment the card can only be archived through Automation. This is a security measure as well, deleted cards can't be restored.

#### 2- How can I make sure there is only one card copy made in the reference lists as staff are moved out of the "Available for work" list on the STAFF MANAGMENT BOARD frequently and it is causing multiple copies of the same card to appear om the reference lists. {#toc-hId--1433041873}

This isn't possible, if you trigger multiple times the Automation, the automation will create multiple cards. You need to check the trigger or the process to prevent the card to be created multiple times.

#### 3- Is there a way to mark a card as the " original" so that we know to delete only the copies, like a way to lock the information in for only an administrator to delete. {#toc-hId-1054470960}

No, unfortunately, you can't track which card generated the other one. What you could do is link both cards, and the cards with multiple card linked would be the original. However, if you have only one card linked you wouldn't be able to tell which one was the original one.

I hope this helps


Tags: cloud

trello-cloud
Error when making new automation that includes adding a label
Asked by Chris Kim:

I'm getting an error when making a new automation that includes adding a label - it happens when I add an automation to add a label or when I add an automation that moves a card AND adds a label.

The error response is below (blanking out parts of link that look like a key)

```
Error: Tried to use boardNodeId when it was not provided to the nearest <BoardIdProvider>. Did you forget to provide the new id to the provider?.

Error info: 
 at m (https://trello.com/assets/app.[...].js:2160:196269)
 at B (https://trello.com/assets/app.[...].js:2161:1807)
 at Suspense
 at d (https://trello.com/assets/app.[...].js:2341:428637)
 at d (https://trello.com/assets/board-sidebar.[...].js:3436:177938)
 at k (https://trello.com/assets/board-header.[...].js:2036:129643)
 at a (https://trello.com/assets/ltp.[...].js:18:930837)
 at d0 (https://trello.com/assets/app.[...].js:2197:16060)
 at o (https://trello.com/assets/app.[...].js:2341:25966)
 at div
 at d (https://trello.com/assets/app.[...].js:2160:127857).
```


Answers:
author: Carolina Lopez
body: Hi Chris, welcome to the Atlassian Community!

It's unusual to encounter that error message in Trello Automation. If you're using Trello's built-in Automation, could you kindly share your rule while ensuring any private information is kept safe? Also, take a look at the [automation log](https://support.atlassian.com/trello/docs/opening-the-command-log/) to see if there are any other error messages.  

If you're using a different tool like an API or third-party integration, please let us know which one you're using.


Tags: automation

cloud

trello-cloud
Can you add a second set of dates on a card?
Asked by Branden sultemeier:

Is there a way to add a second set of dates to a card? I'm using this to Track Wildland fire resources tours and then their anticipated day back in office after R\&R.


Answers:
author: Gaurav Kataria
body: You could add a custom field <https://support.atlassian.com/trello/docs/using-custom-fields/>


author: Jim Knepley - ReleaseTEAM
body: (sorry, I missed that this was for Trello)


Tags: cloud

trello-cloud
maximum users
Asked by Yoni Novick:

System says I cannot add more users since we've reached the max of 10 and need to upgrade to a paid version...but we've only got 4 users. Help please...


Answers:
author: Gaurav Kataria
body: The user limit is at the workspace level and not board level. It could be that are multiple boards in that workspace and in total across all of them, there are 10 users. You can check that by going to the members page of your workspace <https://support.atlassian.com/trello/docs/workspace-user-limit/>


author: Martin Jane?ek
body: Hi,

look under atlassian administration -\> products how many user do you have to each product.

I think, you can add max 5 user to JIRA Software for example.

M.
Trello app not working on iMac 12.7.6
Asked by Theobald:

Trello app for iMac has stopped working as of about a week ago. I tried to un-install and reinstall, but no success. It opens, but nothing is readable. ![screenshot.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343895i034F6BC93413CF72/image-size/large?v=v2&px=999 "screenshot.jpg")


Answers:
author: Sal
body: Hi there! The problem you experienced with the Desktop app was a bug our team was aware of, and we released a fix for this bug a few days ago. I recommend updating the desktop app or reinstalling it to ensure you have the latest version and no leftover files on your device.

For more details about the bug report, please visit: <https://jira.atlassian.com/browse/TRELLO-652>


Tags: cloud

trello-cloud
Why can I no longer copy the image in my card and paste it to another document?
Asked by Kassie:

I am no longer able to copy the image in my card. I have not had any problems doing this until 8/22/2024.

The 1st thing I did to solve this was restart my computer and all programs associated with the task. This did not help so I have been downloading the image and copying that. The extra steps involved do take more time so I'd like to be able to go back to copying the image directly from the card,


Answers:
author: Ilham Zidny
body: i'm having the same issues since i updated trello app to version 2.14.9 from app store. i've tried reinstall trello, and restart the device, but the problem persist.  
i'm using macbook air m1 macOS sonoma 14.6.1   

i think it is because the new update.

please fix the issues.

comments: author: Kassie
body: I suspect that is the problem but I would like to know how to fix it.


Tags: cloud

trello-cloud
Google Chat and Trello accounts error not integrating?
Asked by Connor Ashcroft:

Get a red screen in browser saying there was an error linking the accounts.

I've enabled power ups. I've tried private browser.

Really need a solution for work - running a store and I'm doing a lot of web design and marketing, was hoping this would be a fruitful outsourcing!


Answers:
author: Theodoro Reato
body: Hello Connor,  
Welcome to the community.

I just checked our queue and didn't see any reports similar to yours. I'll need more information. :)

Let's check your browser first. Clearing your cache/cookies and allowing cookies would change this type of error.

Please see the article [Troubleshooting browser issues with Trello](https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/) for detailed instructions on troubleshooting any problems with Trello in the browser.

If that doesn't work, let's:  
1- Test using an incognito window of a [supported browser like Safari, Chrome, Firefox, or Edge](https://help.trello.com/article/735-what-browsers-and-mobile-platforms-does-trello-support)  
2- Test in a different browser

Could you try this and let me know if you're still having problems? If you still have problems could you share a bit more details, are you facing the problem on Trello trying to enable a Power-Up? Or are you trying to add the Trello app to your Google Workspace? Or something else?


Tags: cloud

trello-cloud
Can't drop a new list
Asked by Janis Newbold:

I'm attempting to add new lists and drag them over to the left and drop them as I've always done. I cannot drop them and then the list just disappears. Another coworker totally lost a list she had created.


Answers:
author: Theodoro Reato
body: Hello Janis,  
Welcome to the community.

I just checked our queue and didn't see any reports similar to yours. I'll need more information. :)

Let's check your browser first. Clearing your cache/cookies and allowing cookies would change this type of error.

Please see the article [Troubleshooting browser issues with Trello](https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/) for detailed instructions on troubleshooting any problems with Trello in the browser.

If that doesn't work, let's:  
# Test using an incognito window of a [supported browser like Safari, Chrome, Firefox, or Edge](https://help.trello.com/article/735-what-browsers-and-mobile-platforms-does-trello-support)  
# Test in a different browser

Could you try this and let me know if you're still having problems?
When I attempt to add a list and then drag it over to the the most recent spot I cannot drop the new
Asked by Janis Newbold:

I'm attempting to add new lists and drag them over to the left and drop them as I've always done. I cannot drop them and then the list just disappears. Another coworker totally lost a list she had created.


Answers:
author: Rafael Dill
body: Hey Janis, thanks for reaching out!

Since you're create this topic quite a while back, I just wanted to be sure: does this issue is still happening on your end?

If so, could you please inform which device you've been using and if you're using it on browser or App?
Why can't new administrators see already created rules
Asked by Emily Leijon:

We have new administrators that cannot see or change rules that where created by previous administrators.

The new and old administrators have access to all the same Trello boards.

Is there a setting that needs to be changed?

Thank you in advance.


Answers:
author: Gaurav Kataria
body: Automations are triggered from the specific user account (i.e. the user account that set them up). That user can share their automations with others, if they want, so that others can edit them. Details here: <https://support.atlassian.com/trello/docs/working-with-command-libraries/>

If the original user has already left your company then you can remove them from the board/workspace and set up new automations.


Tags: cloud

trello-cloud
Can?t access Trello on Imac Monterey 12.7.6
Asked by Debbie Dore:

I have recently updated my iMac to MacOS Monterey 12.7.6 and no longer seem to be able to open Trello on it. I can access it from my phone as normal.

Can you advise?


Answers:
author: TMD
body: +1 here


Tags: cloud

trello-cloud
Minha conta (com outro e-mail) aparece inativa
Asked by Chrystian Trindade:

Tentei realizar login no Trello com meu e-mail corporativo e est? indicando que a conta foi desativada e que n?o tenho permiss?o para utilizar. Gostaria de aux?lio para resolu??o.


Answers:
author: Theodoro Reato
body: Ol? Chrystian,

Voc? consegue postar aqui na comunidade ou nesse post usando sua outra conta? Se voc? postar com a outra conta conseguimos analisar os dados e ver se tem algum bloqueio.

Infelizmente sem o email n?o temos como analisar. Eu n?o recomendo voc? colocar seu email aqui tamb?m, o melhor seria comentar usando a conta.

No aguardo!


Tags: cloud

trello-cloud
Reactivate cancelled Trello Premium subscription to go monthly
Asked by Baumert_ Keith:

My company had a Trello Premium subscription paid annually. I cancelled that subscription and want to reactivate it and pay monthly. How do I do that?


Answers:
author: Gaurav Kataria
body: 1. Click the Workspaces dropdown option from the top navigation bar

2. Select the Workspace you want to upgrade

3. In the sidebar, click "Workspace Settings"

4. From the dropdown options, click "Upgrade Workspace"

5. Select "Monthly"
6. Click "Upgrade Now"

![Monthly upgrade.png](https://community.atlassian.com/t5/image/serverpage/image-id/343954i4ECEC8EBD07D8942/image-size/large?v=v2&px=999 "Monthly upgrade.png")


Tags: cloud

trello-cloud
Account disabled TRELLO-203901
Asked by Fabiano Lino:

Hi support team,

I need help urgently (@goias.gov.br) to TRELLO-203901 Ticket. My account was deactivated and this is impacting my team of 60 people at SESGO![Trello Goi?s.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343813i888FE0303ADCB24D/image-size/large?v=v2&px=999 "Trello Goi?s.jpg")![2024-08-26 07 38 39.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343812iB8CEAC62BCDC6781/image-size/large?v=v2&px=999 "2024-08-26 07 38 39.jpg")


Answers:
author: Alisson Sartor
body: Ol?, Fabiano!  

Verifiquei que voce est? sendo atendido pela Luciana no ticket, vou fechar por aqui.  

Atenciosamente  
Alisson  
Trello Team


Tags: cloud

trello-cloud
??? ???????? ????? ?????? ??????
Asked by ?????:

??? ???????? ????? ?????? ??????: ????????? ??????. ?????????? ??? ???. ???? ???????? ????????? ?????, ?????????? ? ?????? ?????????. (????????????? ???????? ??? Atlassian: 6a3a266e93a441228098858d8da60a5d.) ? ??? ????????? ? ?????? ????????? ?????? ?????...


Answers:
author: Theodoro Reato
body: Hello,  
Welcome to the community.  

I just checked our queue and didn't see any reports similar to yours. Let's check your browser first. Clearing your cache/cookies and allowing cookies would change this type of error.  

Please see the article [Troubleshooting browser issues with Trello](https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/) for detailed instructions on troubleshooting any problems with Trello in the browser.   

If that doesn't work, let's:  
# Test using an incognito window of a [supported browser like Safari, Chrome, Firefox, or Edge](https://help.trello.com/article/735-what-browsers-and-mobile-platforms-does-trello-support)  
# Test in a different browser  

Could you try this and let me know if you're still having problems? Have a great day.


Tags: cloud

trello-cloud
"CTRL+F" is not working at the windows app.
Asked by dimanudel:

hii,

I used to search in a board using CTRL+F. for some reason its stop working at the last days.

is something change?

Dima


Answers:
author: Alisson Sartor
body: Hello, Dima!  

Welcome to the community.  

There's a open bug that you can check here on the search function  

[TRELLO-633---Search functionality on the Desktop app isn't working correctly](https://jira.atlassian.com/browse/TRELLO-633)  

As of right now, I don't have an ETA to share when this fix will be released, as it will depend on various factors, such as our team's backlog and the complexity of the bug itself.

Nonetheless, with the link I've sent above, you should be able to watch this issue by clicking on the option "**Start watching this issue** " on the right-side panel. This action will also ensure you're notified via email when our team updates the issue.   

Kind regards  
Alisson  
Trello Team


Tags: cloud

search

trello-cloud