youngmon/atlassian-qna huggingface dataset:
Include Page from a Restricted Space
Asked by Hadar Maoz:

Hello,

I'm managing permissions for my company's confluence and I've run into a bit of a problem.

I have one space that's for Development (DEV) and I've recently restricted it to only Developers.

I have a page in there that a Customer Relations rep has been referencing and the developer created and updated there and they can no longer access it.

So, I wanted to create an Include Page macro in a page in a space the CR rep has access to so they can continue to use that content without removing it from the dev's working Space.

But because CR doesn't have access to DEV, the Include Page macro doesn't work - they get an error when viewing it.

I can't give CR viewing access to the DEV space - is there some macro or alternative solution where I can source content from a restricted space to an unrestricted space?


Answers:
author: Kristian Klima
body: Hi [@Hadar Maoz](/t5/user/viewprofilepage/user-id/5443842) , welcome

You can try enabling a public link on that only page from the Dev space. On the page, click Share and there's the Public Link option.

If it's grayed out, you have to enable Public links on the space level (settings, global permissions, public links)

Whoever on the internet with that link will be able to access it. Which I guess would not be an issue if it's something your Customer Relations rep link to and share.

Hope this helps.

Kris


author: Marc - Devoteam
body: Hi [@Hadar Maoz](/t5/user/viewprofilepage/user-id/5443842)

Welcome to the community.

No there is no alternative solution.

You will need to grant the CR at the minimal view rights on the space and restrict all content for viewing and editing not applicable to the CR.

comments: author: Hadar Maoz
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) , thanks for your answer.

So, I need to give the CR view to the DEV space and then go page by page and lock them out of all of the irrelevant pages?

That's not feasible - this is a space that's existed for years with dozens of pages...

And there's no way to include view permissions for that single page?


author: Marc - Devoteam
body: Hi [@Hadar Maoz](/t5/user/viewprofilepage/user-id/5443842)

View restrictions are inherited editing is not.

So it depends on the structure in the space how much effort you need to apply.

So only the top page, where the readable content is placed, needs to be viewable and edit restricted for the person, but all pages underneath need to be restricted as well for edit and view. Where view will be inherited by sub pages of the main page you view restrict.

See, [add-or-remove-page-restrictions](https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/)


Tags: cloud

confluence-cloud

excerpt

include-page
Confluence : App is not responding. Wait or cancel? Error message
Asked by Dipak Naokar:

Hello dear Community,

I am using the confluence (cloud). I am able to create pages, edit pages , and delete pages.

When I revisit the confluence and I click on any of the page link, then the system is showing the warning message as " App is not responding. Wait or [cancel](https://magicsoftware2.atlassian.net/wiki/spaces/MXPA/pages/1979416577/XPA+DEV+Documents#)?" .

Here, if I wait for an hour nothing happens and even if I click on the cancel button, nothing happens.

Thankfully, my work is not impacted because of this warning message.

Can you please suggest me a solution for this problem ?

![Confluence-Warning-Mar-04-2024.JPG](/t5/image/serverpage/image-id/309914i64B4F5BB5CFA9FA6/image-size/large?v=v2&px=999 "Confluence-Warning-Mar-04-2024.JPG")


Answers:
author: Marc - Devoteam
body: Hi [@Dipak Naokar](/t5/user/viewprofilepage/user-id/3672877)

Check the APP (plugins) that are used in Confluence and se if there not expired.

Disable them one by one and see when the message disappears, then contact the developer of the app.

If you are not able to, then you don't have the required permissions, then contact your Confluence or Site administrator in your Company


Tags: cloud

confluence-cloud
Automation: Find pages that have other links & linked Confluence pages.
Asked by Florian Lange:

Hello dear Confluencers,

I would like to create an Automation that does the following:

"This rule checks existing pages for links to other pages and reminds the creator of the page every 3 months to review the link."

I cannot figure out how to scroll through every page and to look for links \& linked pages. Have tried CQL but I guess I am not advanced enough yet.

Did anyone try that yet or have the same problem?  

Already thank you for your help!  
Florian


Answers:
author: Kristian Klima
body: Hi [@Florian Lange](/t5/user/viewprofilepage/user-id/5438337)

Option 1

Quick and dirty solution would be to label any page with links, then create a DB of pages with two columns - Label and Last updated.

Then you could just filter out pages with update dates older than three months and bang, you have your pages.

Option 2

Try exploring Page Properties and Page Properties Report macros alongside Confluence Databases.

Option 3

There may be apps on the Marketplace to what you want.

comments: author: Florian Lange
body: Hey [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962) :)

**thank you** for your quick reply**!**

Have done option 1 - now I am looking for an Automation to solve that haha

I am familiar with option 2 and use that for other occasions.

If it is not possible with an automation, I might have to look at other apps.

Bit I am really trying to solve this problem with an automation - thanks anyways!!


Tags: automation

cloud

confluence-cloud

cql
Confluence calender import guide
Asked by Martin Warg:

What is the correct format to be able to make a import to the Confluence Calender?

I have been trying to make a iCal file but it does not accept it.

Is there a tool that can be used to use a RSS feed or export from Outlook or any other calender?


Answers:
author: Martin Warg
body: I was trying to compile an iCal file from the database, so I was looking for how what the requirements are for that to work. So I took a look at how the iCal looked when I exported one from the Confluence calendar but and configured it the same way it didn't accept it.


author: Barbara Szczesniak
body: [@Martin Warg](/t5/user/viewprofilepage/user-id/5334562) Perhaps your system is not correctly configured for what you are trying to do. This page, <https://support.atlassian.com/confluence-cloud/docs/subscribe-to-team-calendars-from-microsoft-outlook/>, is a place to start for how to set this up.


author: Marc - Devoteam
body: Hi [@Martin Warg](/t5/user/viewprofilepage/user-id/5334562)

Welcome to the community.

Hi I can't reproduce your issue. I made an ics file form my outlook calendar and have been able to import this straight forward.


Tags: cloud

confluence-cloud
How to get a site level permission in confluence cloud using rest API
Asked by Sachin Somannavar:

Above I am using confluence free account and want to know who all have the permission in confluence site level, like we have space level permission and page level permission


Answers:
author: Marc - Devoteam
body: Hi [@Sachin Somannavar](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5428744)

No there is no API call for this action.

You can simply filter in Atlassian Administration.


Tags: cloud

confluence-cloud
PDF space Export - tables, panels and pictures are cut off in 2 pages
Asked by Martina Hurte??kov?:

Good morning,

by PDF space export we adjusted CSS stylesheets in that way, that we wanted to have pictures and tables not divided in 2 pages.

We didn?t adjust it for panels (Warn panel and Info panel)- however these are also sometimes cut off in 2 pages.

However, it?s not working, and some pictures are cut off in 2 pages and the same applies for tables.

Is it some preferred behavior?

Is it connected to the older method of PDF export that does not render Confluence pages as accurately if these customizations are detected?

<br />

I really searched for some help in the atlassian pages however didn?t find the precise answer on that.

thank you for any help.

BR, Martina


Answers:
author: Humashankar VJ
body: Hi [@Martina Hurte??kov?](/t5/user/viewprofilepage/user-id/5359641) - Make use of the below help blogs to fix your issue.

If you are using [Table Filter](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) macro, you can export table to PDF with Table Filter built-in exporter. It exports large tables to PDF better.

<https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-pdf/cloud/overview>. Exporting pages to PDF nicely.

Hope this helps - Happy to help further!!  
Thank you very much and have a great one!

Warm regards


Tags: cloud

confluence-cloud

pdf-export
Page information for Confluence Service Desk
Asked by ss:

Confluence Service Desk Page information has last change date and last change by details. I'm looking for last brows date and last brows by details for a page in confluence JSD. Is there any where these logs present for our instance.


Answers:
author: Brant Schroeder
body: [@ss](/t5/user/viewprofilepage/user-id/1910665) There is not a browse by date that you can grab. Since you are on server you could add Google Analytics and track traffic that way. There are also app like Confluence better archiving that show the last day is was viewed. I think on Data Center you can see the last time it was viewed in the analytics. There is nothing like that in server. <https://confluence.atlassian.com/doc/view-insights-on-pages-1044780341.html>


Tags: confluence-server

server

unknown-hosting-type
Can you tell us what search ranking is applied to Confluence?
Asked by Xavier Delligne:

Hello,

<br />

I don't know where to put my question as I didn't get an answer...

I've only found documentation for the server version. Can you tell us what is applied to the Cloud version?

<https://confluence.atlassian.com/doc/ranking-of-search-results-1188406620.html>

The URL above goes to a page for Data Center.  
Clicking the tab for Cloud takes me to a generic setup page without info on search ranking.

I need the information for the Cloud version.

Please Atlassian, give me a reply!

I manage a hundred or so Confluence spaces and I don't even have the answer to this basic question.  
Thank you.


Answers:
author: Brant Schroeder
body: [@Xavier Delligne](/t5/user/viewprofilepage/user-id/4763563) This is a great question. I thought at one point they had something published but after looking and looking I was not able to find how it works in Cloud.


Tags: cloud

confluence-cloud

search
Make team calendar drop downs look better (Data Center)
Asked by Kathryn Reddie:

Hi all,

Is there a way you can get your team calendar entry looking better when you access it from another page?

Can I force line breaks?

At the moment it just shows up as one big, long paragraph.


Answers:
author: Brant Schroeder
body: [@Kathryn Reddie](/t5/user/viewprofilepage/user-id/1117666) there is not a way to change how it displays the text. Since it is plain text it just groups it together.


Tags: confluence-data-center

data-center
How to Import Word Doc into Confluence via API
Asked by Areeba Moin:

I am on Data Center version of Confluence and trying to find the API method for importing Word Doc into Confluence page using a Python script.

I found a related link (<https://community.atlassian.com/t5/Confluence-questions/Importing-a-word-doc-using-python-API/qaq-p/2312183>) which talks about using this [Create Page API](https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-page/#api-pages-post) . But this link talks only about creating a Page and I couldn't find any parameter details around import a Word Doc into the created page.

Can I please get some help around this?

Thanks.


Answers:
author: Andrii Maliuta
body: Hello [@Areeba Moin](/t5/user/viewprofilepage/user-id/5442813) ,

As I know, there is no direct REST API method to import MS Word documents into Confluence, only possible via the UI.

As you use Python, as an option it should be possible to use the Python APIs to extract the content from the Word document into text or HTML format and then use CREATE page

<https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content/#api-wiki-rest-api-content-post> REST API to pass this extracted data as a request body. So with this HTML you will form the new page body as you need.

comments: author: Areeba Moin
body: Thank you Andrii.


Tags: confluence-data-center

data-center
I export epic requests from JIRA via filters to CSV.
Asked by Jaroslav Va?k??:

I export epic requests from JIRA via filters to CSV. - i need to filters to see start date and due date. However, I don't see these in the filters In the end, I don't even export to CSV


Answers:
author: Vronik
body: Hi

I would advise you to make a filter with the exact data that you need, when you view the results, if they are what you want, at the top you have the option to export, you can even export the columns that appear or customize them and export it to Csv , XML or Xlsx


Tags: cloud

jira-cloud
Automation - dependency rules
Asked by Thierry Bouvet:

Hello,

I have create a rule which updates a status for an issue (transition to done) and I have another rule which run when an issue is transited to this status (done).

The rule starting with the transition works perfect when a user do manually the transition but this rule does not start when the transition is done by another rule and not by the user.

Can you help me ?

Thanks very much


Answers:
author: Tessa Tuteleers
body: Hi [@Thierry Bouvet](/t5/user/viewprofilepage/user-id/5351076) ,

please validate if this last checkbox is checked in the Rule details of your second rule (the one that needs to be triggert by the first rule):

![Screenshot 2024-07-22 120559.png](https://community.atlassian.com/t5/image/serverpage/image-id/336974i8D005AA36836B76D/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 120559.png")

- Tessa

comments: author: Thierry Bouvet
body: Thanks [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/24152) you're right ! I didn't see this option !


Tags: automation

cloud

jira-cloud
Edit is missing from toolbar in List view
Asked by Sushil Ranjan:

Hi,

When selecting issues, edit option is missing from bottom tool bar.

Only 'copy to clipboard' \& 'delete' options are available. is it related to permission? Even it is not appearing for Admins, we can use bulk edit from filters/Issues but not from the toolbar. Please advise. Thanks!  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336950iC758D9C0706F2E05/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Trudy Claspill
body: Hello [@Sushil Ranjan](/t5/user/viewprofilepage/user-id/3715206)

Welcome to the Atlassian community.

It could be a permissions issue. Or it could be a Workflow Properties issue.

If the same user opens the issue to view the details, are they able to edit it? If they can't edit the issue when they are viewing the details, they won't be able to edit it from the List view.

comments: author: Sushil Ranjan
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) : Thanks for the response, I verified the project permissions, user permissions, and global permissions, and everything appears to be correct. Users can view and edit the issues. However, the 'Edit' option in the toolbar is not visible for any project \> List, even for admins. Please advise. Thanks!  


author: Trudy Claspill
body: I'm afraid I don't know the cause of the issue.

I advise you to ask your Jira Administrators to open a support case directly with Atlassian at <https://support.atlassian.com/contact/#/>

It would be great if you report back here what you learn.


author: Sushil Ranjan
body: Thanks Trudy, I reached out to the support \& they indicated that our instance is configured to have the releases set in bundles, this affected the date on which the newest features are released.  
Therefor this feature will rollout next month. Thanks!  


Tags: cloud

jira-cloud
Task visibility into multiple boards & projects
Asked by Nacho Cortes:

Hi!

We do have m?ltiple teams working on the same product.

Each team has its own JIRA Scrum Project, and Sprints are syncronized among all the teams.

Each team has ownership of their own tasks, but some of them have dependencies.

The way we work right now is creating a Task with sub-tasks so that we can split all the work to be done and assign it to several people where some of them can be from other projects.  

We've created a label so for each specific project so that by changing the board filters, I can display tasks coming from other JIRA Projects i they contain that label.  

The problem appears when we are about to Close the Sprint that's where conflicts occur.

We can't close the Sprint from project B (the one with dependencies) if the Sprint A (the owner of the task) hasn't been closed before.

Any thoughts?


Answers:
author: Bill Sheboy
body: Hi [@Nacho Cortes](/t5/user/viewprofilepage/user-id/1648020)

When supporting multiple teams using Scrum, it may be better to *eliminate dependencies rather than try to manage them*, procedurally or with Jira tooling. Otherwise each team does not own their own sprint plan and ability to meet their sprint goal...potentially blocking multiple teams in a chain and slowing value delivery.

Can the dependent work between two teams be transferred / owned by one team, eliminating the dependency?

If not, using subtasks for dependent work may create additional challenges for Jira boards and Sprint features. Consider instead using standard issue types (i.e., Story or Task) for each team's work item, and using issue linking to reflect dependencies. Then each team could evaluate during sprint planning if all dependent work is completed before committing to work on something in the sprint. This approach will incentivize teams to develop ways to eliminate dependencies in the future.

Kind regards,  
Bill


author: Trudy Claspill
body: Hello [@Nacho Cortes](/t5/user/viewprofilepage/user-id/1648020)

I'm not sure if I have fully understood your scenario.

What exactly happens when you try to complete the sprint in Project B? Do you get a message of some sort? What is the message?

With regard to Tasks and Sub-tasks:

The sub-tasks' inclusion in a sprint is inherited from their parent Task. Sub-tasks are not included in sprints separately.

If you attempt to complete a sprint that has some sub-tasks in the right-most column, but the parent of that sub-task still has other sub-tasks that are not in the right-most column, then you should get a message about the parent having incomplete sub-tasks. A parent Task with incomplete sub-tasks will be considered incomplete. All sub-tasks under an issue have to be in the right-most column of the board to be considered complete.

Given that information can you provide a more detailed explanation of the status of the issues involved and their inclusion in the project B sprint vs. "Sprint A"?


Tags: cloud

jira-cloud
Resolved -> closed state after 10 days Jira automation
Asked by Rajan Dangol:

Hi,

I am trying to create a Jira automation that automatically moves resolved tickets into closed after 10 days (see attached). When I validate the JQL, i can see that its returning the values. However, I get the following error:

"Can't run component as it requires issue(s) in the context. More than likely you have a trigger that doesn't insert issues into the rule chain. e.g. Scheduled rule not running a JQL query. Creating an issue does not put an issue into the context, you have to branch on it to update it."![JQL error.png](https://community.atlassian.com/t5/image/serverpage/image-id/336946i00CCF1768FE2890C/image-size/large?v=v2&px=999 "JQL error.png")


Answers:
author: Tessa Tuteleers
body: Hi [@Rajan Dangol](/t5/user/viewprofilepage/user-id/5527757) ,

This particular trigger has an (easily overlooked) component right at the bottom of it.

Instead of adding a condition (issue matches JQL), you need to add the JQL filter directly in the trigger part.

![Screenshot 2024-07-22 111147.png](https://community.atlassian.com/t5/image/serverpage/image-id/336959iDD6B97D89ADFAB54/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 111147.png")

Hope this helps!

- Tessa

comments: author: Rajan Dangol
body: Thanks Tessa, working :)

-Rajan


Tags: cloud

jira-service-management

jira-service-management-cloud
How do you create a issue type with custom fields in the issue
Asked by Fynax:

Hello, I am currently working on the creation of a new "issue type" called "Technical Fact". This issue type needs to be set on every project in our cloud, the problem is this issue type uses a lot of custom fields and whenever I add "Technical Fact" to a project, all the custom fields are gone.  
Is there a way to add this issue type to a project without having to add all the custom fields one by one ?  

I tried to add a context to the custom fields and adding the field to the issue type " Technical Fact" in a global settings but it does not work.


Answers:
author: Rilwan Ahmed
body: Hi [@Fynax](/t5/user/viewprofilepage/user-id/5368355) ,

Welcome to the community !!

*"Is there a way to add this issue type to a project without having to add all the custom fields one by one ?"*

***The answer is*** **No**. Issue types are mapped to each project which are linked to the Issue type and screen schemes.

comments: author: Fynax
body: Hello [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861)   

Thanks for the welcome, really happy for this quick answer !  

Too bad, guess I am stuck doing the issue type in all the projects.  

Thank you again for the answer !


Tags: cloud

custom-field

issue

issue-create

issue-type

jira-cloud
Unable to group AND/OR when editing board queries
Asked by LoganM:

Found same issue at:

<https://jira.atlassian.com/browse/JRACLOUD-39107>

It is supposed to be fixed, but it isn't for board query editor...


Answers:
author: Carlos Garcia Navarro
body: Hi [@LoganM](/t5/user/viewprofilepage/user-id/725649) ,

Welcome to the Community! Do you see that the results of the query are different after saving it? By reading the description and comments in the ticket, it seems that the resolution was that Jira normalizes the query but the it should work fine. From the developer assigned to it:

After investigating this issue it turns out that the documentation is wrong, not actual implementation in JIRA. This means that operator precedence is taken into account when evaluating JQL queries.

JIRA looses inner parentheses because before executing your query it normalizes it. This results in things like "and" being changed to "AND" and parentheses being put in place only where they are essential to override operator precedence. However resulting query is always logical equivalent of the provided one and should behave the same.

We are currently working on updating the documentation accordingly.

comments: author: LoganM
body: As far as I know:

```

a OR ((b OR c) AND d)
```

and

```
a OR b OR c AND d
```

aren't equivalent due to operator precedence.


author: LoganM
body: Ok, give it a try and I may have messed with parentheses during my tests.

It is nicely normalized to:

```
a OR (b OR c) AND d
```


Tags: cloud

jira-cloud
Calculation error with automation for story subtask creation
Asked by siri k:

![Auto2.PNG](/t5/image/serverpage/image-id/336937i1F5E46562FF2418F/image-size/large?v=v2&px=999 "Auto2.PNG")![Auto1.PNG](/t5/image/serverpage/image-id/336938iD215C4D0AE623C01/image-size/large?v=v2&px=999 "Auto1.PNG")


Answers:
author: Bill Sheboy
body: Hi [@siri k](/t5/user/viewprofilepage/user-id/5548927) -- Welcome to the Atlassian Community!

Based on that audit log entry, it appears your site / project has multiple fields named "Description". You may check that by examining one of the Create Subtask (or Create Issue) actions in the rule and checking the fields in the dropdown list.

If that is not the case, has someone removed the Description field from the issue views?

Kind regards,  
Bill


Tags: cloud

jira-cloud