youngmon/atlassian-qna huggingface dataset:
Can you change the slack integration default behavior for new components
Asked by Alec Pflaster:

When a new component is created in status page, it is then configured to send notifications to slack channels that configured to get notified for specific component changes (so the default behavior appears to opt new components in. Because of this it sends a notification to all slack channels, where they are configured to send notifications for specific components, that a new component was created.

Can this default behavior be configured differently?

If not, why is this the default behavior as it continues to cause more noise than value.


Answers:
author: Rahul S
body: Hey Alec,

Thanks for your reaching out to us.

As per the current product architecture, when a new component is added to the statuspage, they are added to the slack channels by design.

This is to ensure that no communication regarding this new component is missed to the said subscribers of the slack channels.

While we do agree with your concern, this functionality is the one that many of our existing customers currently use and expect to occur.

I will reach out to my product team, and update you as soon as possible.

Regards,

**Rahul Shettigar**   
Cloud Support Engineer  
![](https://wac-cdn.atlassian.com/dam/jcr:4d5bf146-aa3a-453a-8628-28bdcf1f26a9)  
[Learn new skills with Atlassian Training \& Certification](https://www.atlassian.com/university?utm_source=support_ticket&utm_medium=link&utm_campaign=select_support)


author: Rahul S
body: Hey Alec,

I see that you have raised a ticket via our Support channel regarding the same.

I see that a internal feature request has been raised to look into this config. However, we have no immediate fix or workaround for this config at this time.

Regards,


Tags: cloud

component

notification

slack
Linking a component downtime with an incident
Asked by Swapnil Tamhane:

Hi team,

I wanted to check how to link a component downtime with an incident.

The specific component (say A) was not selected during the incident, but we later on figured out it was impacted. Now, we want to edit component A and mark the downtime period with the link to the specific incident.

I believe this would be have been possible to be achieved if there was a way to edit the components that were affected during the downtime or if there was a way to manually specify an incident for the component downtime?

Also, I could not find a way to do it in the API documentation.


Answers:
author: Rahul S
body: Hi Swapnil,

You can look into the steps provided by one of my colleague in similar question relating to components.  

<https://community.atlassian.com/t5/Statuspage-questions/Unable-to-backfill-incidents-by-component-to-calculate-uptime/qaq-p/1502917#U1752726>

Let us know if this works out for you.

Thanks,


Tags: cloud

component

zzz
What is the vulnerability patching process in Statuspage.io?
Asked by Saddan Hussain:

What is the vulnerability patching process in Statuspage.io? How are OS and other patches implemented by cloud provider? Is this process reviewed annually


Answers:
author: Nic Brough -Adaptavist-
body: See <https://www.atlassian.com/trust/security>

Bear in mind that you are buying a **service** here, you are not looking at a server that you have any control or even visibility of.

One of the points of buying a Cloud service like this is precisely that you do not have to worry about this sort of thing. If you're in a regulated field that really does require you to be able to go into this sort of thing in depth and require access to the processes, people and servers behind the service, then you should not be looking at a Cloud service.


Tags: cloud
what manual process is in place to monitor user activity logs/alert on unauthorised activity?
Asked by Saddan Hussain:

Tooling is used to provide automated alerting of activity on privileged roles / accounts? If not automated, what manual process is in place to monitor user activity logs and alert on unauthorised or inappropriate activity?


Answers:
author: Nic Brough -Adaptavist-
body: This is similar to your related question <https://community.atlassian.com/t5/Statuspage-questions/What-is-the-vulnerability-patching-process-in-Statuspage-io/qaq-p/1775731>


Tags: atlassian-support

cloud

community
can u share your last DR/BCP test report on client request?
Asked by Saddan Hussain:

can u share your last DR/BCP test report on client request?


Answers:
author: Nic Brough -Adaptavist-
body: This is answered over at your related question <https://community.atlassian.com/t5/Statuspage-questions/What-is-the-vulnerability-patching-process-in-Statuspage-io/qaq-p/1775731>


Tags: cloud

community
how actually notifications (e.g. outage/change negative impact) will be done to customer
Asked by Saddan Hussain:

Details of how actually notifications (e.g. outage or change negative impact) will be done to customers - it is not available in the documentation


Answers:
author: Nic Brough -Adaptavist-
body: It's done at <https://status.atlassian.com>


Tags: atlassian-support

cloud

community
Is it possible to display the STATUS values of datadog SLOs on the statuspage?
Asked by meng:

I want to display STATUS values in datadog SLOs in STATUSPAGE.

No matter how much I search, I can't find a way.

please help. Thanks in advance


Answers:
author: Jesse Klein
body: Hello there!

This is Jesse from the Statuspage support team. Welcome to the community!

I am not familiar specifically with DataDog's SLOs but in general there are two ways to add information into statuspage. You could create a component that shows the SLOs and then use the Statuses that we have. You could then use email automation to change the status.

The other way may not make as much sense but you could use system metrics for datadog if that is a possibility. You can learn more about that here: <https://support.atlassian.com/statuspage/docs/add-a-datadog-metric/>

Those are really the only ways to display information so if these SLOs don't fit into that, you would need to find a way to put it into one of those two buckets. Beyond that, I am unsure if would meet your needs.

Please let me know if I am misunderstanding something at all or if you have any questions.

Regards,

Jesse K


Tags: datadog
How to get the invoice receipt?
Asked by Frode Syversen:

Hopeless to get the invoice receipt and can not reach ANYONE at Atlassian, any idea to wake them up and get in thouch?


Answers:
author: Egor
body: Hey Frode,  

Egor here from the StausPage team.   

You can find the invoice by following these steps:

1. Click your avatar on the bottom left corner of any page.

2. Click**Billing** from the menu that appears.

3. Select the page you want to see the invoice.

4. Click **Billing history** .  

<br />

If you opened a ticket with us - could you provide us with the ticket number, so I can verify who's working on it and let them know that you reached out via community?   

Thanks,

Egor


author: Frode Syversen
body: Excellent guys, yes, I will try to find it and I guess it will works - thanks!


author: Nic Brough -Adaptavist-
body: Your invoices and other billing docs are available to all of your billing contacts if they log into <https://my.atlassian.com/billing/quotes>


Tags: cloud
Why can't I use Status Embed?
Asked by Fuzzy Wilson:

The status embed continues to reproduce the error of "Uncaught TypeError: can't access property "appendChild", document.body is null", and I'm using the recommended status embed, and would like to know what I can possibly do to fix this.


Answers:
author: Jesse Klein
body: Hello Fuzzy,

This is Jesse from the Statuspage support team. Welcome to the community. Firstly, if you haven't already, take a look at the article we have on using the recommended status embed: <https://support.atlassian.com/statuspage/docs/create-and-configure-the-recommended-status-embed/>

I have not run across this error myself but there are a few things that I would take a look at making sure the code is the last thing entered in the body section of the HTML code as that can cause issues.

I do have a few questions of my own. Can you point me to the Statuspage this is for? Is it also possible for me to access the page where you added the Status Embed?

Finally, can you also help me understand what steps you are taking to get this done and can you show me the error? Is this happening when you use the statusEmbedTest() command in your test or somewhere else.

If you are on an active non free page, also feel free to raise a support ticket with us.

I hope you have an excellent day!

Regards,

Jesse K


Tags: cloud

error

status-embed
How can I backup Statuspage?
Asked by Frederik Vindum:

Hi all

I am looking into how to backup my Statuspage setup? Anyone have any insights?

Unlike in Jira, I am unable to find any relevant backup/export menu item. I have no luck finding any online ressources.

Thank you.  
/Frederik


Answers:
author: Daniel Eads
body: Hi [@Frederik Vindum](/t5/user/viewprofilepage/user-id/4386740) , welcome to the Community!

It is possible to export *subscribers* , which are the largest dataset you'd likely have on any particular Statuspage. This [can be done to JSON or CSV format](https://support.atlassian.com/statuspage/docs/export-subscribers/) from the interface. Outside of that, it is possible to list particular objects (pages, components, templates, etc) from the REST API, and potentially script a solution to save all those objects locally.

I'd like to understand a little more about your requirements if possible. Are you looking to export everything, with the intention of importing it into another Statuspage subscription? Or is the concern primarily disaster recovery? If it's the latter, we do have [database followers that minimize major failures to the order of seconds](https://support.atlassian.com/statuspage/docs/account-security-information/#Disaster-Recovery) as well as other disaster recovery methods. Hoping we can provide some guidance to fit your use-case!

Thanks,  
Daniel \| Atlassian Support

comments: author: Frederik Vindum
body: Hi [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) , thank you for the kind welcome :-)

And thank you for the quick response. Useful information that gives me insight into the available options.

From what I have read online, I have come to understand that to protect customers cloud configurations Atlassian has extensive system recovery procedures in place. Great!

As pointed out the measures taken primarily pertain system recovery and not the option to rollback data. Therefore my requirement is to enable data rollback using a backup. The use case could be Recover incident deleted by mistake or Recover subscribers deleted by mistake. Makes sense? :-)

/Frederik


author: Daniel Eads
body: Awesome, that makes sense. In extreme cases (for example, a malicious employee with admin access) you can contact support, and we will work to assist you as capacity allows. For accidental scenarios like you outlined, I think the REST API is the best bet. You can of course get the subscribers exported through the web interface, but I'm imagining that it would be more stable to run a script as a scheduled job.

I'm not currently aware of any published scripts that will generate a backup, although some folks do use the API to sync subscriber lists with other systems (their own internal directories, list of their customer's administrator contacts, etc). The API methods are there to list and save items as json. Depending on your motivation and expertise, it does seem reasonable to write a backup script.


Tags: cloud
How to authenticate webhooks?
Asked by ben_walford:

The webhook documentation and API documentation do not mention how to authenticate a webhook sent to the configured URL. Is there a supported way to do this?

Typically I'd expect a signature to verify or a header with an API key but I don't see either in the requests.

I could hard code an API key into a query param on the configured URL but that seems less than ideal.

Any help would be much appreciated.


Answers:
author: Caroline R
body: Hi, [@ben_walford](/t5/user/viewprofilepage/user-id/4504312)! Welcome to the community!

If I understood your question correctly, you would like to authenticate the webhook destination servers, is that correct? If that's the case, unfortunately, we currently don't have a way to do this as this feature is not available yet. We do have a feature request for this as you can see in the link below:

* [BCLOUD-14683 - Add webhook secret](https://jira.atlassian.com/browse/BCLOUD-14683)

I've linked your question to this feature request. Please consider adding yourself as a watcher, so you get updated as we make progress with this. If you are not familiar with our Feature Request Policy, you can learn more about it here:

* [Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)

So, as a workaround, you can pass the credential using HTTPS by using:

```
https://<username>:<Password>@<URL>
```

Please, feel free to share any additional questions regarding this subject.

Kind regards,  
Caroline


Tags: bitbucket

cloud
How to send Maintenance Notifications several days in advance
Asked by Nick B:

Hi,

We would like to send maintenance notifications to our subscribed users several days before maintenance occurs, preferably manually but automatically also works in a pinch.

I saw an example from another statuspage user of an email sent out notifying a maintenance a few days in advance, but I have been unable to figure out how to do this via the UI when scheduling a maintenance. I'm fairly sure it's possible, but I am missing something.

Is there an Addon I need to use to schedule/send these messages? Is there a config option I'm not seeing? By default, it says "An hour before maintenance, notify users", can that be changed?

Thank you,

Nick


Answers:
author: Jesse Klein
body: Hello Nick,

I am Jesse from the Statuspage support team and welcome to the community! For scheduled maintenances, notifications are sent when you create the maintenance on top of that reminder an hour before the maintenance.

If you look above the automation options, there is a button to send notifications. If that is checked, then as soon as you create the maintenance, it will send notifications out to the subscribers. This will be checked by default if you add any components to the maintenance.

If you need to send additional reminders, you can always update the maintenance but leave it in the scheduled status so that you can let people have additional notices. Once it gets close, the one hour reminder will trigger as well.

Hopefully that helps you out. If you do have any other questions about this, feel free to reach out!

Regards,

Jesse K


Tags: cloud
Status Embed need to be done for 2 separate environments
Asked by Aashima Khanduja:

Hi Team, We have a "testing" environment and a "production" environment, and we use the status page to communicate updates on both. How can we make use of embed in a way which will allow us to selectively show the pop-up on each environment based on what is updated on the status page?


Answers:
author: Earl McCutcheon
body: Hello [@Aashima Khanduja](/t5/user/viewprofilepage/user-id/4233850) ,

Statuspage does not currently have a sandbox or test instance option. The best thing to do would be to create another audience-specific, public, or private page and use that for training. You could use the free version if you were just using it for training or testing purposes.

As covered in [the Status page pricing details,](https://www.atlassian.com/software/statuspage) the Free plan gives you access to 100 subscribers, 2 team members, 2 metrics, email notifications, Slack notifications, and our REST API.

Regards,  
Earl


Tags: cloud
How do I style the subscribe button?
Asked by Caio Fran?a:

I know that if I put some new HTML in the header, the subscribe button will disappear and I will need to add \<div id="replace-with-subscribe"\>\</div\>.   

But how can I style the button/link in my css file?   

I have a purple placeholder button, with no function, that I'm gonna replace with \<div id="replace-with-subscribe"\>\</div\>.   

I want the official subscribe button to be like my fake purple button. Any thoughts?

![Captura de Tela 2021-08-03 a?s 17.36.20.png](/t5/image/serverpage/image-id/154316i3EBA2D9AD186E2DA/image-size/large?v=v2&px=999 "Captura de Tela 2021-08-03 a?s 17.36.20.png")![Captura de Tela 2021-08-03 a?s 17.36.38.png](/t5/image/serverpage/image-id/154315i5FED011FB9EA8BCB/image-size/large?v=v2&px=999 "Captura de Tela 2021-08-03 a?s 17.36.38.png")


Answers:
author: Jesse Klein
body: Hello Caio,

Thanks for reaching out on the community and welcome!

I am not sure if you have seen the help article that talks about about custom CSS so here is the link for it: <https://support.atlassian.com/statuspage/docs/use-custom-css-on-a-status-page/>

Typically with custom code, we cannot give much guidance on due to the nature of there being a lot of ways to do it. That being said, I tried this on my page and was able to get it to turn purple:

.flat-button, .masthead .updates-dropdown-container .show-updates-dropdown, .layout-content.status-full-history .show-filter.open {  
background-color: purple;}

Feel free to give that a try but please note that depending on your case, this may not work for you. I hope that you have a fantastic day!

Regards,

Jesse K


Tags: cloud
Trying to cancel statuspage takes me through an endless loop
Asked by Kurt Nehrenz:

I try to cancel Statuspage from within the Statuspage UI. It asks me some survey questions. I answer these survey questions, then it redirects me to the StatusPage marketplace landing page, where I am prompted to Log in.... then i am redirected to Atlassian Admin ... where I'm told that I must cancel Statuspage from within Statuspage UI.... and the whole loop starts over again


Answers:
author: Shannon S
body: Hi Kurt,

Thank you for contacting us about this. I recommend raising a ticket with the Customer Advocates, and they can help get your site canceled.

[Contact Support](https://support.atlassian.com/contact)

Select either My Account or Billing/Licensing options, and that should get you to their queue.

Thank you!

Take care,

Shannon


Tags: cloud
We are in need of automating the creation of maintenance notifications via email
Asked by David Walkenhorst:

We are in need of automating the creation of maintenance notifications via email

Can we use emails sent from ISP's about maintenance to automate notifications status pages.


Answers:
author: Earl McCutcheon
body: Hello [@David Walkenhorst](/t5/user/viewprofilepage/user-id/4499521) ,

This can be done using Automation rules but depending on what the needs are for your use case the situation will vary widely. I recommend checking out the automation documentation as a general getting started reference point here:

* <https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/>

But as an example scenario, if you have a project with issue tracking and scheduling completing a maintenance item, with the following criteria:

* when the 1st maintenance issue is complete the process calls for the next maintenance to occur in 2 weeks from the time the issue was completed
* Then in two weeks send an email to a distribution list email on the due date of the second issue

To accomplish this when that first issue is complete you could have it [create a new issue](https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Createissue) on the [final transition](https://support.atlassian.com/jira-software-cloud/docs/automation-triggers/#Automationtriggers-Issuetransitioned) with a due date [2 weeks out](https://support.atlassian.com/jira-software-cloud/docs/smart-values-date-and-time-functions/) for the next time the maintenance operation needs to be done, then using a ["Scheduled"](https://support.atlassian.com/jira-software-cloud/docs/automation-triggers/#Automationtriggers-Scheduled) trigger event to run once daily or weekly with a JQL filter to look for issues with a due date in the next weekday:

```
project = EXE AND due <= 7d
```

And add in a ["Send E-mail"](https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Sendemail) action to the scheduled rule with your mailing list details.

But please do check out the documentation, and let me know if you have a more specific scenario for how your project is set up and I can help you narrow down the rule to fit your needs better per your specific use case.

Regards,  
Earl


Tags: cloud
Difference between the 3 roles granted to a user in Statuspage.io?
Asked by Bulusu Venkatesh:

An admin has the rights to grant 3 roles to user in Statuspage-1.site admins 2. Trusted 3.Statuspage Admins

what is the difference between the above 3 roles?


Answers:
author: Bulusu Venkatesh
body: Hi Team,

I am still awaiting your response.

comments: author: Bulusu Venkatesh
body: Hi Team,

Awaiting your Response.
Crowd 2.5.3: Block user for a period of time after failed authentication attempts
Asked by Davey Chu:

I was wondering if there is a build-in function to block an user from logging in for an hour after failing to provide a correct password several times in a row. If not, is this possible to build with a plug-in and could someone provide any directions on how to achieve this?

Thanks in forward!


Answers:
author: Bruno Vincent
body: Well, it depends on your backend directory type.

Internal directories have a [Maximum Invalid Password Attempts](https://confluence.atlassian.com/crowd/configuring-an-internal-directory-18579551.html)option but as far as I know there is no way to automatically unlock users after a certain duration. You could actually build a plugin for this, or a simpler option would be to run a cron script every hour (you can use [Crowd REST API](https://docs.atlassian.com/atlassian-crowd/latest/REST/) for this)

LDAP directories usually provide the required feature. For instance in Red Hat Directory Server, you will need to configure an [account lockout policy](https://access.redhat.com/documentation/en-us/red_hat_directory_server/10/html/administration_guide/managing_the_password_policy-configuring_the_account_lockout_policy) and set the lockout duration. Active Directory also has an account lockout duration parameter in its [Account Lockout Settings](https://technet.microsoft.com/en-us/library/cc775412(v=ws.10).aspx).
Crowd-UI (Server) is not rendering + only appears as text
Asked by IP.org - Webmaster:

Server: Ubuntu 16:04 LTS

ressources (RAM, CPU, ...): more than enough

Whitout any changes at the configuration of our server or our Crowd-Installation ... from one moment to the other the Crowd-UI is not rendering + only appears as text.

The problem occured while using crowd 2.12.0.

Restarting crowd while clearing the felix-cache and/or upgrading to crowd 3.0.1 generated no solution.

All other functions of Crowd are running properly.

Any idea?

Thank you!

![Crowd_Screenshot_UI_not_rendering.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/8985iA8CC32E009C47B01/image-size/large?v=v2&px=999 "Crowd_Screenshot_UI_not_rendering.JPG")Stephan


Answers:
author: AnnWorley
body: The symptoms you describe are consistent with this bug: [Tomcat7 produces corrupted gzip response with newest zlib (1.2.11) library](https://jira.atlassian.com/browse/CWD-4968)

Please try the workaround described in the bug report, and let us know if Crowd renders the login page properly afterward.

comments: author: IP.org - Webmaster
body: GREAT! Thank you very much!

We decided to use the second workaround (\> compression = off) for the next weeks or months ... so that we can wait until a new zlib-version that works properly is published.

Then we will set this back to "compression = on".


author: AnnWorley
body: Thanks for following up to let the Community know it was that bug, and how you decided to handle it. :)