youngmon/atlassian-qna huggingface dataset:
How to update the org admin?
Asked by ifarley:

Hello,

We only have one org admin on our account and that person is no longer with our organization. I don't have the necessary permissions to suspend that person or replace that existing org admin with myself or one of my colleagues. I just get a

'some actions aren't available to your role' message when I attempt to do it.

Thanks for your help.


Answers:
author: shib saha
body: Hi [@ifarley](/t5/user/viewprofilepage/user-id/5557719) , Only ORG admin can add or remove a user to/from the organisation, in your case only org admin has left. No body from your side will be able to perform this change.

I would suggest raise a support ticket with atlassian they will do the changes in the background and add some of you at the org level for further changes.

I hope you get the solution form them. Thanks

comments: author: ifarley
body: Thank you [@shib saha](/t5/user/viewprofilepage/user-id/4610701) . I've opened a ticket with Atlassian about this.


Tags: atlassian-cloud
Can I monitor myown API using Statuspage and how?
Asked by Adnan Tatar:

I need a way to monitor myown APIs and see the performance and updates on Statuspage


Answers:
author: Tejaswi G
body: Hi [@Adnan Tatar](/t5/user/viewprofilepage/user-id/5556532)

This is Tejaswi from the statuspage team.

You can monitor APIs via the statuspage and only show the uptime status of it via the statuspage.

I recommend you to write a custom script using our [statuspage APIs](https://developer.statuspage.io/#operation/getPagesPageIdComponentsComponentIdUptime) which would monitor the status of your API and push the statusupdates to Statuspage components via the APIs.

If you have any further queries, Feel free to log a ticket with us at <https://support.atlassian.com/contact>

Kind Regards,  
Tejaswi


Tags: cloud

statuspage-cloud
How can I cancel the configuration of the Webhook interface
Asked by zrk:

![image.png](/t5/image/serverpage/image-id/338799i22BD7D9BA5F11C8D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mubeen Mohammed
body: Hello [@zrk](/t5/user/viewprofilepage/user-id/5556283)

Thank you for contacting the Atlassian Community!

As I understand you would like to remove the "Webhook" subscription option for your Statuspage.

As discussed in the [documentation,](https://support.atlassian.com/statuspage/docs/enable-webhook-notifications/) you will have the option to enable or disable the Webhook subscription option for your Statuspage. You can follow the instructions below to disable the Webhook subscription option

1. from your <http://manage.statuspage.io> settings click **Subscribers** from the left sidebar.

2. Click **Options**.

3. Click **Settings** from the Options dropdown menu.

4. Unchek **Webhook** in the list of delivery types.

5. Click **Save changes** .  

![Screenshot 2024-07-31 at 5.54.35?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339128i572D09598ED861CC/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 5.54.35?PM.png")

I hope the details provided are helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
How can I integrate my custom k8s application to status page?
Asked by Kumar Ankit:

My main aim is to get the status of my application on hourly basis, and I'm unable to understand how exactly my application will be monitored?   
Is there a way where I can put in the IP Address, or any way out that helps me know how an actual application's status is being tracked?


Answers:
author: Kevin Patterson
body: Hi [@Kumar Ankit](/t5/user/viewprofilepage/user-id/5555631) ,

Statuspage is primarily for **Communication** of Application Health, Maintenance \& Incident information. It does not handle the monitoring of your applications directly, but instead can be updated by monitoring tools Like Newrelic or pingdom. Another popular way to update status page is alert aggregation tools like Opsgenie or pagerduty.

You could write your own integration to fetch data from your application and send updates directly to statuspage via the restAPI and update components status or log an incident or maintenance details. <https://developer.statuspage.io/>

I hope this helps.


Tags: cloud

statuspage-cloud
Does localise translate the content of the incident ?
Asked by Manubam13:

Hi ,

I understand localise will download the phrases/ strings and import to localise where we can add the translations.

how can we translate the content of the incidents from one language to other .Is it like we add incident content in English and later it's detected by localise and we add the translations in localise ?  
please share the steps as this is very important factor to consider purchasing status page


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Manubam13](/t5/user/viewprofilepage/user-id/5552648) and welcome,

Please take a look at this post <https://community.atlassian.com/t5/Statuspage-questions/Translation-of-Statuspage-UI-and-incidents/qaq-p/2588998>


Tags: cloud

statuspage-cloud
Customise Create incident form in status page
Asked by Suman Sarkar:

Hi Team,

I want to customize the create incident form, is it possible with the current status page. I can customise the status page but is there a way to customise the create incident form?


Answers:
author: Kevin Patterson
body: Hi [@Suman Sarkar](/t5/user/viewprofilepage/user-id/5550096)

Currently there are no configuration options available for the create incident form. What specifically are you trying to customize on the create incident form?
Opsgenie to statuspage, unable to set impact
Asked by Darren.Burrows:

Hey all,   

we've started to use opsgenies statuspage integration, but something we've spotted is that irrespective of what tags are used or what priority the OG alert comes in as, the impact always shows as major.   

Documentation shows no way of adjusting this that I Can see also.   

I'm aware that statuspage defaults to Major for the impact when creating a new Incident via its manage area, is their anyway to change this or any tags that may. not be documented that we could use?   

Has anyone found a solution to this at all?   

It seems odd that you can send impact from statuspage to opsgenie, but not the other way around according to the docs.

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/>


Answers:
author: Kevin Patterson
body: Hi [@Darren.Burrows](/t5/user/viewprofilepage/user-id/5260381) ,

Using the Outgoing rules in Opsgenie I do not believe it is possible to update the Impact field of the statuspage Incident. The statuspage API supports setting the impact so i'm not sure why this was overlooked in the Opsgenie Integration.

Are you using the Opsgenie standalone product or the Jira Service Management Team Operations Opsgenie features? If you are using JSM you could use an send web request action in an automation rule to create the statuspage incident and set impact to your desired value.

If you are using the Opsgenie standalone product my best guess would be to look into setting up an Action Channel with statuspage being the rest endpoint. I don't recall how flexible actions are with regards to customizing the json payload, but i remember trying to do something similar a couple years ago and finding actions in opsgenie not very useful.

Let us know if you figure out a workaround here as I'm sure others are also struggling with this integration.

comments: author: Darren.Burrows
body: Thanks [@Kevin Patterson](/t5/user/viewprofilepage/user-id/5497084) I had a feeling this may be the case.   

Time to see what I can try to get out of Opsgenie actions until we finally migrate to JSMO.   

If I crack it, ill be sure to share.


Tags: cloud

opsgenie

statuspage-cloud
How can we integrate Atlassian status page and Microsoft teams
Asked by Anvesh Singamsetty:

**Office 365 Connectors within Teams will be retired soon. The Workflows app provides similar functionality with more scalability and security.**

**How can i post status page message to microsoft teams channel?**

**These integration steps in below atlassian page are not working**

<https://support.atlassian.com/statuspage/docs/set-up-microsoft-teams-integration/>

Could you help us with new solution or how to do with power automate tool as suggested by microsoft here

<https://devblogs.microsoft.com/microsoft365dev/retirement-of-office-365-connectors-within-microsoft-teams/>


Answers:
author: Elelta D
body: Hey there

Welcome to the community and thank you for your question.

We are aware of these changes and will be working on providing a solution, at the moment MS have shared that until 15th Aug you should be able to use the current connectors and once created they will be supported until December 2024.

I will open a ticket on your behalf so I can share your concerned with our product team internally.

Elelta

comments: author: Elelta D
body: A quick follow up question ++[Anvesh,](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5553001)++ I cant seem to find your Statuspage url in our system.

Could you you please open a ticket on <https://support.atlassian.com/contact> so I can share your query with our product team.

Thanks


Tags: cloud

jira

jira-cloud

ms-teams
How to update status page histogram, is there any API for that?
Asked by Deepak Kumar:

I want to update the status page histogram bar using API. I am able to update the status page histogram bar manually but want to update using restful API. is it possible to update the status page histogram bar using API?


Answers:
author: Shashwat Khare
body: Hello [@Deepak Kumar](/t5/user/viewprofilepage/user-id/5545699),  

This is Shashwat from Statuspage support and here to help! :smile:

No, unfortunately, we don't yet have the API endpoint to update the update status age histogram, rather only the below API endpoint to get a histogram of subscribers by type and then state:  
<https://developer.statuspage.io/#operation/getPagesPageIdSubscribersHistogramByState>

We have an existing feature request raised to the Product team on this functionality as **STATUS-109**   
I have gone ahead and added your details to the existing feature request.  

Best,  
Shashwat


Tags: cloud

statuspage-cloud
Statuspage API not working?
Asked by Esteban Diaz:

Hi Team,

I?m trying to use the Statuspage API endpoints, but when I try to reach:

<https://developer.statuspage.io/>

I got stuck on the page showing "Loading" .. forever.

![loading.PNG](/t5/image/serverpage/image-id/335890iE2CEAD6E93B0FD3A/image-dimensions/109x49?v=v2 "loading.PNG")

Does anybody know if it is still working?

Thanks!


Answers:
author: Alan Violada
body: Hey Esteban, Alan from the Statuspage Support team here.

I'm not seeing any issues with loading the page on my end, and we have not gotten reports of any issues with the site - I would recommend trying with a different browser, or clearing out your browser cache/cookies and trying again.

Might also be worth testing on a different network, just in case.

Regards,

Alan


Tags: cloud

statuspage-cloud
Customize Maintenance Notification Times
Asked by Brianna Johnson:

Hi,

We would like to send a maintenance notification 5 minutes before the maintenance starts, is this possible or are we only able to do so 1 hour before?


Answers:
author: Brant Schroeder
body: [@Brianna Johnson](/t5/user/viewprofilepage/user-id/5544393) Welcome to the Atlassian community

At this time there is not a way to change that. The application automatically sends the notification 60min before the maintenance is scheduled to occur. You would have to submit an Atlassian support issue here: <https://support.atlassian.com/contact/> to recommend the feature enhancement.


Tags: cloud

statuspage-cloud
Backfile Outage
Asked by dan.panainte:

Hi team,

I want to backfill an outage, so I created an incident and marked it as major. The incident is now on the status page, but the uptime percentage is still 100%. How can I backfill an outage and have it reflected in the uptime percentage?

Best regards,

Dan


Answers:
author: Mubeen Mohammed
body: Hello [@dan.panainte](/t5/user/viewprofilepage/user-id/5541555)

Thank you for contacting the Atlassian Community!

The uptime update process allows you to manually adjust a component's uptime percentage for a specific month directly on your Statuspage. This feature is particularly useful for reflecting historical outages or downtime that weren't recorded in real-time. You can follow the detailed instructions in the documentation [here](https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/#Editing-uptime-downtime)

You can follow these simplified steps discussed in the documentation.

1. **Access Your Statuspage**: Log in to your Statuspage management interface.

2. **Navigate to Components**: Go to "Components" from the left-hand navigation menu.

3. **Select the Component**: Choose the component you wish to backfill an outage for.

4. **Edit Component**: Click on the "Edit" button next to the component.

5. **Adjust Uptime**: In the component settings, you will find a section for "Uptime". Here, you can manually adjust the uptime percentage to reflect the historical outage. This is done by specifying the downtime in terms of the percentage of uptime you want to display for a given month.

6. **Save Changes**: After adjusting the uptime percentage to account for the outage, remember to save your changes.

I hope the details provided are helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud

statuspage-cloud
Time line question
Asked by souvik.chowdhury:

Can we not increase the visibility time frame to 180n days rather than 90 days in the statuspage ?


Answers:
author: Dave Mathijs
body: Hi [@souvik.chowdhury](/t5/user/viewprofilepage/user-id/4126686) welcome to the Atlassian Community!

If found this snipped in the documentation article [Display historical uptime of components](https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/):

*"Enabling this feature will add a 90-day uptime display to your status page, and a full historical account on the "/uptime" page."*

I don't have Statuspage installed, but what happens if you add this after the URL of the component?


Tags: cloud

statuspage-cloud
Email automation- cloudflare
Asked by Siddharth Dalal:

I have health checks set up on Cloudflare that sends me an email anytime the server is down/not reachable. I can add one more recipient as the component email.   

The subject line does not contain the word UP/DOWN. it says something like:   

Health check status changed: Mailing \| Unhealthy \| HTTP invalid response {#toc-hId--353369619}
------------------------------------------------------------------------------------------------

Cloudflare does not give me an option to change the subject. What do i do?


Answers:
author: Mubeen Mohammed
body: Hello [@Siddharth Dalal](/t5/user/viewprofilepage/user-id/5536125)

Thank you for contacting the Atlassian Community!

Unfortunately, this is not a feasible option in the current product design. As of right now, our system will only look for the words "UP" or "DOWN" in the email subject line. If your tool can't be configured to use the "UP" and "DOWN" keywords, you would need to send the emails to a third party first, where the subject can be modified, and then sent to Statuspage.

However, please note we do have an open feature request with our engineering team to consider supporting more email automation keywords, or even a fully customizable list. STATUS-32 is the ticket ID for your reference. Please note that Statuspage Feature Requests are for internal access only as of right now, so you will not be able to access the ticket.  

you can read a bit more about how this process works in the below document:

[Feature implementation policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)

I hope the information provided is helpful.   

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud

cloudflare

statuspage-cloud
Can I configure status embed per component?
Asked by Shad Hinds:

I would like to utilize status embed but I would like to utilize it at the component level. Not sure if this is supported utilizing the component API key or something like that. I have multiple applications within the same platform and don't want an in app notification on all applications if I have a single component having an issue.


Answers:
author: Jesse Klein
body: Hi Shad,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for reaching out about configuring status embed. The status embed feature does not have the granularity to function based on specific components.

What you may be able to do is create one using the build-your-own as a starting point. Maybe there's a way to use the Status API to see which components are down and then only show the status embed when it matches. This would likely require extra scripting to accomplish this. Hopefully, that helps get you started.

Regards,  
Jesse


author: Kevin Patterson
body: Hi [@Shad Hinds](/t5/user/viewprofilepage/user-id/5534583)

The Status Embed "Recommend Embed" option does not have the flexibility to restrict down to the component level. For this you will need to select the "Build your own" option.

I used the build your own option to create an embedded status for a single component and next scheduled maintenance details for that component. To do this I wrote a simple javascript that fetches the component details via the statuspage restapi. I'm display the Component Status, a link to an incident if one is associated to the component and then display the next scheduled maintenance activity if their is one associated to the component in statuspage. I used the link at the bottom of the page "your page API docs" as a guide to write my own script. If you haven't already i'd recommend looking at the your page API docs link on your statuspage or review the public documentation here: <https://developer.statuspage.io/>

Here is a screenshot of what the end result was using the "build your own" option. I hope this helps put you on the right track.

![statuspage example.png](https://community.atlassian.com/t5/image/serverpage/image-id/333389iDDC11E681653BF57/image-size/large?v=v2&px=999 "statuspage example.png")


Tags: cloud
Is Crowd server 5.2.1 vulnerable to CVE-2023-50164
Asked by Adam Frankowski:

Hi,

According to CVE-2023-50164, Apache Struts has a Remote Code Execution vulnerability, present in version 2.5.32 of their library.

For more details see the following:  
- <https://nvd.nist.gov/vuln/detail/CVE-2023-50164>  
- <https://cwiki.apache.org/confluence/display/WW/s2-066>

We have conducted a security scan of our systems which has detected Apache Struts 2.5.32 JAR files in Crowd Server 5.2.1.

Our question is simple, is Atlassian Crowd (Server Edition) vulnerable to CVE-2023-50164? If it is, when will a fix be released?

Thank you to anyone who responds,

Adam


Answers:
author: Geoff Seeley
body: This details a patched 2.5.33 drop-in-replacement:

<https://lists.apache.org/thread/yh09b3fkf6vz5d6jdgrlvmg60lfwtqhj>

Obviously an official update from Atlassian would be best but this can make do until then as I suspect the holidays are going to delay vendor responses to this CVE.


Tags: security

server
apache struts version in crowd
Asked by seho_lim_hanafn_com:

hello,

can i get a apache struts version in crowd?

we are using crowd version 5.1.2.

Please let me know if crowd is using Apache Struts and, if so, what version it is using.


Answers:
author: Srinivas Sakali
body: Crowd 5.2.x version using below jar

find -name \\\*struts\*.jar

./crowd-webapp/WEB-INF/lib/struts2-core-2.5.33-atlassian-1.jar

./crowd-webapp/WEB-INF/lib/struts2-sitemesh-plugin-2.5.33.jar

./crowd-openidclient-webapp/WEB-INF/lib/struts2-core-2.5.33-atlassian-1.jar

./crowd-openidclient-webapp/WEB-INF/lib/struts2-sitemesh-plugin-2.5.30.jar

./crowd-openidclient-webapp/WEB-INF/lib/struts2-spring-plugin-2.5.30.jar

./crowd-openidserver-webapp/WEB-INF/lib/struts2-spring-plugin-2.5.33.jar

./crowd-openidserver-webapp/WEB-INF/lib/struts2-sitemesh-plugin-2.5.33.jar

./crowd-openidserver-webapp/WEB-INF/lib/struts2-core-2.5.30-atlassian-1.jar


Tags: server
Can't connect to confluence
Asked by Adrien MINTZ:

Good morning,

Noone can connect to confluence anymore but everyone still succeeds to connect to JIRA.  
Everything was fine just a couple weeks ago and nothing has changed.

Can you please help me invistigate and/or solve this issue please? I really don't know where to start.

Thank you!


Answers:
author: Ashtoo
body: Good morning,

It sounds like there's an issue specifically with Confluence, while JIRA is still accessible. To help troubleshoot, you could use tools like [Bright White Screen](http://whitescreen.io) to test if your device's display is functioning correctly, ensuring there are no screen issues interfering with accessing Confluence. However, it's more likely an issue with Confluence's server or network settings, so I'd recommend checking those first. It may also help to review recent changes in your network or Confluence configurations that could have affected access.

Let me know how it goes!


author: Adrien MINTZ
body: Can someone help me please?


author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Adrien MINTZ](/t5/user/viewprofilepage/user-id/4229583) ,  

Has anything changed since this morning?   

I searched to see if Confluence was down; currently, all systems are operational. (Source: <https://confluence.status.atlassian.com/>)  

You mentioned nothing has changed on your end, but if you're still having an issue with Confluence being down, you can:  

1. Double check that you don't have any firewall or security restrictions  
2. Double check that nothing has changed with user permissions or acccess  

Other steps you can take:  
**You can also try troubleshooting your Confluence server logs** . This Confluence article explains more <https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html>  

**Atlassian also offers support if any of the above is complicated. You can create a support ticket here:** [https://support.atlassian.com/contact/#/?inquiry_category=technical_issues\&is_cloud=false\&product_key=confluence\&support_type=customer](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&is_cloud=false&product_key=confluence&support_type=customer)  

<br />

comments: author: Adrien MINTZ
body: Hi Michael,

Nothing has changed. I am still unable to connect to Confluence.

Confluence is up and running but it does NOT recognize my credentials anymore (nor anyone else for that matter).


Tags: confluence

confluence-server

server
Will Disabling Autocommit in the MySQL Database Adversely Affect Crowd?
Asked by Lorenzo Raras:

We have a Crowd 5.0 instance and a Jira 9.1 instance connected to it. Their databases are both hosted in the same MySQL instance.

We recently upgraded to MySQL 8.0 and everything seems to be functioning normally. However, in the documentation [here](https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-mysql-8-0-1018775461.html), it specifies that Jira requires the "autocommit" field in the my.cnf to be set to **false** . In the documentation [here](https://confluence.atlassian.com/crowd/mysql-4030924.html), it does **not** specify to disable that setting explicitly when configuring the database for Crowd.

Will having autocommit turned off in the database adversely affect Crowd in any way?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

No, it needs to be set that way, otherwise you may find you get deadlocks in the database, which will stop people from logging in. It won't happen often, and the symptom is a hung login, which the users can refresh the page and probably be able to log in again, but it can happen.

comments: author: Lorenzo Raras
body: Thank you very much!