youngmon/atlassian-qna huggingface dataset:
Login error
Asked by Shreenivas kokil:

I am not able to sourcetree on mac login using same Id \& password which i used to login for windows.

Please help me to sort this issue.

I am using latest version of Sourctree 3.2.1


Answers:
author: Ana Retamal
body: Hi [@Shreenivas kokil](/t5/user/viewprofilepage/user-id/3339789) , welcome to the Community!

You said you're not able to log in to Sourcetree, but you didn't provide any more details about it so it's difficult for us to understand what went wrong.

Did you get any error message? Can you send us a screenshot?

Since you mentioned this happened in Sourcetree for Mac but it works for Sourcetree for Windows, I wonder if the issue might be related to this bug we found recently: [SRCTREE-6882](https://jira.atlassian.com/browse/SRCTREE-6882). If your username has a space, Sourcetree for Mac will fail to log you in.

Please let us know if that is your situation, or if there might be something else causing the problem.

Best regards,

Ana

comments: author: Shreenivas kokil
body: Hi [@Ana Retamal](/t5/user/viewprofilepage/user-id/1067288) ,

I think is version specific issue while I have install Sourcetree old version 3.0.1.205 where i can successfully login with same User ID \& Password.

Thanks \& Regards,

Shreenivas Kokil


author: Shreenivas kokil
body: Hi [@Ana Retamal](/t5/user/viewprofilepage/user-id/1067288)

please find attach screenshot \& please provide me solution ASAP..

![Screenshot 2019-09-20 at 2.59.33 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/66882i367420739A557666/image-size/large?v=v2&px=999 "Screenshot 2019-09-20 at 2.59.33 PM.png")Thanks \& Regards,

Shreenivas kokil
Github option unavailable while installation(Mac)
Asked by Dhara Patel:

I have downloaded the Sourcetree app from the official website, still I am not getting the option to setup my GitHub account in. the app. I can't move past the installation phase itself. Can you please check the link available on the website or provide me with a new download link.

![Screenshot 2019-09-18 at 12.33.26 PM.png](/t5/image/serverpage/image-id/66621i7D46D5BB48102E43/image-size/large?v=v2&px=999 "Screenshot 2019-09-18 at 12.33.26 PM.png")


Answers:
author: Ana Retamal
body: Hi Dhara, and welcome to the Community.

The screenshot you sent belongs to the registration step and not to the account set up. The registration step is necessary to complete the installation of Sourcetree and you can either use your Bitbucket Server account or your Bitbucket Cloud/Atlassian account. Once you complete the installation, you'd be able to connect your Github account following the steps at [Connect your account](https://confluence.atlassian.com/get-started-with-sourcetree/connect-your-bitbucket-or-github-account-847359096.html).

Let us know if you have any other questions!

Best regards,

Ana


Tags: github

install
Sourcectree will not use Windows 10 HOSTS file and cannot resolve DNS
Asked by sjblasko:

We are in the process of getting a local 2019 DevOps server in place. The DevOps server is located behind our companies VPN. We've setup a SSL certificate against a named version of that server and have updated our local HOSTS file on Windows 10 to point the IP address to that named URL.

When attempting to "Add an account..." within SourceTree, we get the following errors:

* When using "https://\<site url\>/\<company\>" in the Host URL, we get the follow error: Failed to check login for user \[\<user\>\] API resource location \<GUID\> is not registered on \<site url\>
* When using "https://\<site url\>/\<company\>/\<project\>/_git/\<repo\>" in the Host URL, we get the following error: Failed to check login for user \[\<user\>\] Page not found.

When attempting to bypass this entirely by just going to "Clone", I also get similar errors:

* When using "https://\<site url\>/\<company\>/\<project\>/_git/\<repo\>" or "http", we get the following error: This is not a valid source path / URL. Error: System.ComponentModel.Win32Exception: The system cannot find the file specified.

But when I access this with the IP address instead of the \<site url\>, I can clone the repository. Unfortunately, in doing so, I am not authenticated.

All signs seem to point to the fact that Sourcetree is not using the Windows 10 HOSTS file. Is there any way to force this lookup between IP and named URL? We do not have an internal DNS server. I need to be able to have Sourcetree see the named URL and resolve to the internal IP.


Answers:
author: sjblasko
body: For what its worth. the powershell command of

***git clone https://\<site url\>/\<company\>/\<project\>/_git/\<repo\>***

works just fine and pulls whole repo down.

I would really prefer to use SourceTree as our GIT GUI but will have to move on if I cannot get this to properly pull down.
Sourcetree keeps asking credetials for old server
Asked by Peter Zantinge:

Sourcetree keeps asking for credetials for a server no longer in use. I can't find any account in settings which should connect to this server. it is an old TFS server (local). Repositories were moved to git on azure devops (vsts)

any idees how to fix this?


Answers:
author: Mikael Sandberg
body: Hi [@Peter Zantinge](/t5/user/viewprofilepage/user-id/3561958),

Welcome to the Atlassian Community.

Do you still have an old repository that references the old server? Check Settings for each repository to see if the URL is still referencing it. Also check under Tools \> Options \> Authentication to see if you have an account pointing to it.
Sourcetree Mac doesn't allow spaces in username
Asked by Philipp Ineichen:

Sourcetree Mac doesn't allow spaces in username when trying to access Bitbucket Server.

Sourcetree Windows is working with spaces in username.

Is this a Sourcetree Mac bug or is it working as designed.

Please see the following community entry for more details:  
<https://community.atlassian.com/t5/Bitbucket-questions/Mac-Sourcetree-can-t-log-in/qaq-p/1179536#U1179651>

Thanks,  
Philipp


Answers:
author: Philipp Ineichen
body: The issue seems to be caused by a bug reported in [SRCTREE-3162](https://jira.atlassian.com/browse/SRCTREE-3162)


author: Ana Retamal
body: Hi Philipp,

Thanks for reaching out!

I've talked to some colleagues and this seems indeed like a bug on Sourcetree side. I've gone ahead and reported it for you, you can find it at [SRCTREE-6882](https://jira.atlassian.com/browse/SRCTREE-6882).

Feel free to watch the ticket or leave a comment there, any updates from now on will be communicated through the bug ticket.

If there's anything else we can do for you, let us know!

Best regards,

Ana

comments: author: Philipp Ineichen
body: Thank you for the update.

The issue isn't low! We are using JIRA credentials for the Bitbucket login and all our usernames have a space. Means we can't use Sourcetree for our Mac development or we have to change more than 30 usernames in JIRA!

Thank you,  
Philipp


author: Ana Retamal
body: Hi [@Philipp Ineichen](/t5/user/viewprofilepage/user-id/3352460) , I've passed your comments to the developers.

From now on, please share your feedback on the bug ticket as I mentioned before, as the developers will not necessarily check Community.

Regards,

Ana


Tags: mac

space

user
There is a problem in clonning in sourcetree.
Asked by Naman Khandelwal:

i have linked with bitbucket successfully and then when i enter the path for clone then it will show an error that THIS IS NOT A VALID PATH.


Answers:
author: Rafael Pinto Sperafico
body: Hi [@Naman Khandelwal](/t5/user/viewprofilepage/user-id/3558124) ,

"i have linked with bitbucket successfully and then when i enter the path for clone...". If possible, could you please provide us with a screenshots to the issue your experiencing:

* linked with Bitbucket successfully
* entering the path for clone

At the same time, what is the SourceTree version you are running and for which operational system?

Kind regards,  
Rafael
Window not display branches for push
Asked by dimax_lanetz:

Window not display branches for push

wtf ?

<https://yadi.sk/i/Mko_paf9fz0EJw>

version 3.2.6


Answers:
author: Mike Corsaro
body: Hello! Please update your version of git. You can do this by either:

* Downloading Git from the official website
* Running Sourcetree and navigating to "Tools \> Options \> Git" and click "Update embedded git". If you do this make sure you've switched to using embedded git

comments: author: dimax_lanetz
body: thanks, it works!
SourceTree v3 for corporate user
Asked by Serge Matte:

Hello,

Does SourceTree v3 require a license for corporate users?


Answers:
author: Mikael Sandberg
body: Hi [@Serge Matte](/t5/user/viewprofilepage/user-id/3560636)

Welcome to the Atlassian Community.

No, Sourcetree does not require a license, but you need to register either via Bitbucket Server or your Atlassian Account.

comments: author: Serge Matte
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) Thank you.

If the installation is computer behind a firewall, will the registration work or does the machine require an internet connexion?


author: Mikael Sandberg
body: If you are registering using your Atlassian Account you need internet connection, if you have a Bitbucket Server and register against that you do not need internet connection.


author: Serge Matte
body: Thank you!


Tags: licence
Commit failed after the company changed server - windows 10
Asked by Agata WK:

Dear all,

I'm very new to git and I only used Sourcetree for this purpose.

Recently our server at work has been changed. Before we used a simple NAS drive, now there is a regular server. My Git repo changed the address and this is what I also updated in my sourcetree. And commit worked for a week or so, but today I have this message:
> **git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks -c credential.helper= -c credential.helper="C:/Users/awozniak/AppData/Local/Atlassian/SourceTree/git_extras/git-credential-manager.exe" commit -q -F C:\\Users\\awozniak\\AppData\\Local\\Temp\\1fwwoora.nkv -a**   
> **fatal: fsync error on 'sha1 file': Bad file descriptor**   
> **Completed with errors, see above.**

I have already updated Sourcetree, since I found on some forum it could be problem with an old version, but it didn't help. I have version 3.2.6 and Windows 10.

Which I do not understand at all. I can't commit any code.

If anyone knows what is wrong, I would be grateful for help.

Best


Answers:
author: Mike Corsaro
body: Hello! Sounds like there's something corrupted with the repo itself. Can you commit from the command line? If you run the following command does it work?

```
git commit -a
```

You can run commands manually by opening the repo and clicking "Terminal" If that doesn't work, you'll probably need to delete and re-clone the repository.

comments: author: Agata WK
body: Thanks for your answer.

It worked for a while, so I didn't reply anything, but now I have this problem again. I did what you suggested and here is the message from terminal:

fatal: fsync error on 'sha1 file': Bad file descriptor


Tags: commit

error

windows
Moving from old computer and cannot install
Asked by Peter Green:

I have sourcetree installed and working well on an old mac.

I have installed sourcetree on my new mac, and getting "

You're currently logged in with your Atlassian account for **\*\*\***, but you haven't signed up for Bitbucket Cloud with this account."

I don't use bitbucket cloud, how come all is working fine on the previous mac and now I cannot just use it?


Answers:
author: Dario B
body: Hi [@Peter Green](/t5/user/viewprofilepage/user-id/3559888) ,

Sorry for jumping into an old question, but I believe the same topic is being discussed in the below threads:

* [Install Sourcetree 3 (Windows) without Bitbucket Cloud or Bitbucket Enterprise?](https://community.atlassian.com/t5/Sourcetree-questions/Install-Sourcetree-3-Windows-without-Bitbucket-Cloud-or/qaq-p/925281#M25521)
* [Sourcetree install asks for Bitbucket account](https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-install-asks-for-bitbucket-account/qaq-p/949110)

Cheers,  
Dario


author: Ana Retamal
body: Hi Peter, welcome to the Community.

Bitbucket Cloud shares the same credentials as your Atlassian account, so I guess Sourcetree is detecting that and that's the reason why you're getting that message.

In which step of the authentication are you currently stuck? Please send us a screenshot so we can continue helping you move forward.

Best regards,

Ana
HOPE less Authentication issues
Asked by TapanKM:

Hi Team,

i have changed the Atlassian password after that my source tree refused to connect.

no matter how many time I gave correct passwords

"Could not authorize request with the available token. Please re-authenticate."

You are making the life of developers miserable with this.

should we spend time Coding or banging head around thinking how to get pass these issues?

Please fix these issues.

I may move out od ST.

Thanks


Answers:
author: Mike Corsaro
body: Hello! I'll need more details:

* Which OS are you using?
* Which account are you logging into? Bitbucket?
* What are you attempting to do? Login to Sourcetree, or push a branch, or commit code?
* Have you tried using OAuth for login rather than username and password?
* Have you tried using SSH rather than a username and password?
Setting up SourceTree on a system that cannot be connected to the internet
Asked by RAMON F SCHAPLEY:

I would like to use SourceTree to interface with Git version control on a Windows based system that cannot be connected to the internet. Is there a way to install SourceTree on this system supplying my account information personally rather that connect via the internet?


Answers:
author: Mike Corsaro
body: Hello! Unfortunately you'll need to have Sourcetree connect to the internet, but you'll only need that for the initial login. Once you login you can use Sourcetree offline without any limits.

comments: author: Tonia Kuck
body: I am trying to find an answer to this too. We do not have the option of connecting to the internet at all, at any time, even once for an initial login. Is there any work-around?


Tags: bitbucket

bitbucket-server

server
v3.2.6 of SourceTree for Windows Showing ALL closed branches
Asked by codewellsoftware:

I was on v3.2.5 of SourceTree for Windows, working fine with no problem.

Then after upgrading to v3.2.6, my HgFlow-enabled repo is listing ALL the closed branches, ALL the closed features, ALL the closed releases in the treeview on the left!!

There is no way to rollback to v3.2.5, so I re-downloaded SourceTree from the web site, which installed v3.1.3. The upgrade notification says a new version is available, but the version it says is unavailable is v3.2.6, so I will be sticking to v3.1.3 for now.

Anyone else experiencing this problem?


Answers:
author: fcgamedesign
body: Yes. And it's not possible to file a bug report, since 3.2.6 isn't official yet. I really want 3.2.5 back (which is also not official). I really wonder what's going on, since they haven't made a version official since 3.2.1.


Tags: windows
Mac OS X - Sourcetree Authentication tries to open Sourcetree on Parallels Windows PC
Asked by Holland Risley:

When I try to view remote repositories, on the latest update of Mac OS X Sourcetree 3.0 (200), I am taken to the log in URL, after successfully logging in I am re-directed to a URL below.

This then tries to open Windows on a Parallels Virtual Machine. The file types must have been associated with the application called SourceTree\[2\]. I can't get the authentication to loop back to my Mac version of SourceTree! Aaaaagh help!

What is the file type that I need to associate with SourceTree on my Mac? I can't see it in the browser console, so I am completely stuck here!

[https://bitbucket.org/socialauth/login/atlassianid/?next=%2Fsite%2Foauth2%2Fauthorize%3Fclient_id%....](https://bitbucket.org/socialauth/login/atlassianid/?next=%2Fsite%2Foauth2%2Fauthorize%3Fclient_id%)


Answers:
author: Andrew Golokha
body: Hi Holland,

Thanks for sharing your question.

As an ex-Parallels user, I believe that the file associations issue you described can be fixed on Parallels Desktop/Mac OS side.

Locate one of the Sourcetree files on the Mac side, right click on it, select **Get Info** and expand **Open With** section. In that field, simply choose Sourcetree for Mac (instead of Sourcetree for Windows) and hit **Change All**. You might need to restart your Mac after but that should be it.

[This KB article](https://kb.parallels.com/122949) has detailed steps on how to change file associations.

Hope this helps!

comments: author: Holland Risley
body: Hi [@Andrew Golokha](/t5/user/viewprofilepage/user-id/1124375)

Thanks for your response, please can you confirm what you mean by "Locate one of the Sourcetree files" - Which files are those? Sorry if I am being slow here :D

H


author: Holland Risley
body: Hi [@Andrew Golokha](/t5/user/viewprofilepage/user-id/1124375) , I am still unabIe to use Sourcetree on Mac.

Which are the Sourcetree files that I can right click on and choose Open with?

Thanks.
How to sort commit nodes chronologically
Asked by Slartibartfast:

I know timestamps in Git are a somewhat fungible but is there a way to sort the commit nodes in SourceTree's graph chronologically as given by the date stamps.

I have two branches and frequently merge from the trunk into my feature branch and would like to see all these merges appear as rungs of a latter between the two branches. For some reason though, the nodes are not listed chronologically and it makes an ungodly mess of lines:

![Screen Shot 2019-09-13 at 15.12.53.png](/t5/image/serverpage/image-id/66088iECC9E37314F28B08/image-size/large?v=v2&px=999 "Screen Shot 2019-09-13 at 15.12.53.png")

According to the time stamps that yellow merge should have 'gone in' before the orange merge 'came out' and the orange should have 'gone in' before the blue 'came out' etc. and as a result the "tram lines" are 5 lanes wider than necessary. Is there a way to order by the time stamps as they are understood in the UI?


Answers:
author: Slartibartfast
body: Arr, found the answer in this StackOverflow post: <https://stackoverflow.com/questions/22878040/understanding-git-branches-graph-view/42262573#42262573>

In particular I needed to sort by "Date Order" rather than "Ancestor Order" in that little bar at the top:

<https://i.stack.imgur.com/1eN5f.png>

I had been trying to click the "Date" column and searching the "View" dropdown list in an attempt to get it to sort and didn't even realise that bar was there.
After update 3.2.6 unable to see newly created branches in push dialog
Asked by Eswaraprasad M:

If check out branch and new created branch same then i can able see but if i renamed and checkout, i have unable to get newly created branch in updated version.

I have downloaded new version through (<https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.2.6.exe?_ga=2.99338974.1701205618.1568359046-1812073835.1564398915>) Given url . But still issue was exists Please help me resolve this issue


Answers:
author: Ana Retamal
body: Hi [@Eswaraprasad M](/t5/user/viewprofilepage/user-id/1763801) ,

Thanks for reaching out! A similar issue was reported on [this other post.](https://community.atlassian.com/t5/Sourcetree-questions/After-upgrading-to-Sourcetree-3-2-6-the-push-dialog-doesn-t-show/qaq-p/1172305)The issue seems to be caused by an older version of Git. The solution is to upgrade Git to 2.23.0. Please update your Git and let us know if it works for you now.

For the future, remember that most likely someone will be experiencing an issue similar to yours, and their response might already be in the Community :) I encourage you to always perform a search before posting a new question, as it will save you some time and you might find your answer much sooner!

Best regards,

Ana

comments: author: Eswaraprasad M
body: Hi [@Ana Retamal](/t5/user/viewprofilepage/user-id/1067288)

Thank for your update.

I have updated git version to Git-2.23.0. But still issue was exists.

If created branch name and check out branch name was not same it's not displaying in push dialog box it self.


author: Patrik Johnsson
body: I have the same problem to, also updated to 2.23.0.

it's the windows version with the exact name: "2.23.0.windows.1".

And the embedded are not working either, i have updated that to.

The version i get there is: "2.21.0"


author: Eswaraprasad M
body: [@Ana Retamal](/t5/user/viewprofilepage/user-id/1067288) Any updates...?
Regret checking the Do Not Ask Me Again box
Asked by saqirltu:

Hi,

I'm using the latest version of SourceTree on MacOS. I accidentally checked the Do Not Ask Me Again box for LFS reminder while staging big files. Now, I do not get that nice reminder anymore. How could I get it back? I tried reinstalling SourceTree, but it didn't help. I also looked into the folder ????Macintosh HD? ? ?Users? ? ?MyName ? ?Library? ? ?Application Support? ? ?SourceTree?, no direct clue there either.

Can anyone help with this? Many thanks!


Answers:
author: Daniel Eads
body: Hey, thanks for asking! This particular preference isn't documented or available in the GUI, so I appreciate getting the opportunity to play with the configuration and document a solution for you.

That particular preference is stored in **\~/Library/Preferences/com.tortusknot.SourceTreeNotMAS.plist** on MacOS. If you've got XCode installed, you can open that file straight-away and modify the value of the **suppressOversizeFileWarning** property to "NO":

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/66405i593D979856855C9C/image-size/large?v=v2&px=999 "image.png")

Unfortunately since this plist file is binary encoded, you *will need XCode* to modify it. I poked around a bit to try and provide a command-line argument to modify it for you, but the encoding of the file makes the change too complicated to do via CLI. If you don't already have it, it's [available for free in the MacOS App Store](https://apps.apple.com/us/app/xcode/id497799835).

Cheers,  
Daniel \| Atlassian Support
can' mention certain users in confluence page issue
Asked by Tal Sabag:

Hey everyone,  

I'm using an API request to post a comment in Confluence page which the comment contains mention of a user on that page.  

It works in most cases, and the mention is valid. However, for certain users, the mention appears as numbers instead of a mention. The account ID is correct and is taken from another API request (I also checked the account ID from the user profile).  

The only difference I noticed is that some users have a different convention for their account ID. For example, it works for users who have this account ID convention:{"pageId":"4321771711","body":{"value":"Hi \[\~61d59a568534980073b7fde7\]  

\[\~61d59a568534980073b7fde7\]  

<br />

But it doesn't work for the ones below, which have additional characters or some kind of prefix:{"pageId":"4344447077","body":{"value":"Hi \[\~712020:54bd1e9e-6bf8-4a8e-a545-8676e5b96fa6\]

\[\~712020:54bd1e9e-6bf8-4a8e-a545-8676e5b96fa6\]  

![Screenshot_1.png](/t5/image/serverpage/image-id/316021i46DDEE124BC3A994/image-size/large?v=v2&px=999 "Screenshot_1.png")What could be the reason for this?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Tal Sabag](/t5/user/viewprofilepage/user-id/5074619) ,

there's a similar thread here <https://community.atlassian.com/t5/Confluence-questions/How-to-mention-user-on-the-new-Confluence-Cloud-page-created/qaq-p/2618926>

It seems to be not possible right now on the cloud. Take a look to the following ticket <https://jira.atlassian.com/browse/CONFCLOUD-75596>

Fabio


Tags: cloud

confluence-cloud