How do I contact tech support directly!?
Asked by Charlie:

What's is the number to call or email to the support helpdesk for Jira and Crowd?


Answers:
author: Kyle Cordes
body: Since you're using crowd, presumably you're looking at a "enterprise" use case. My advice for enterprise users is to go find an Atlassian Solution Partner, and work with them for the assistance you need. It won't be free, but at enterprise scale it can really pay off to have experts involved.

(I will politely decline to mention the Solution Partner where I work :-) this is a discussion forum not an advertisement. )


author: Charlie
body: I see. Well in that case, I have a few questions regarding Crowd.

I'm starting an new environment made up of two RHEL 7.4 servers, one running Jira, the other running BitBucket. I plan on installing Crowd on the Jira server, I've requested a separate database for this though.

I have downloaded the atlassian-crowd-3.1.1.tar.gz file, and basically what I need to know is, are there install instructions for a Linux install? Also, are there instructions on configuring Crows with SAML 2.0 specifically?

I found something else here that talks about "Identity Manager", I don't know if that's a separate program or a part of it.

Thank you.

comments: author: AnnWorley
body: The installation instructions for Linux (and Windows) are on this page: [Installing Crowd and CrowdID](https://confluence.atlassian.com/crowd/installing-crowd-and-crowdid-191862.html)

SAML 2.0 is not a feature of Crowd, please see [General SAML Support](https://jira.atlassian.com/browse/CWD-1822) to check the status of it.

Identity Manager is a security offering for our Atlassian Cloud products, you don't have to concern yourself with it if you are self-hosted.

In case you want Single Sign-on between Bitbucket and Jira: [Overview of SSO](https://confluence.atlassian.com/crowd/overview-of-sso-179445277.html)


author: Christian Reichert (resolution)
body: Hi Charles,

there are a few 3rd Party Apps available in the marketplace that add SAML support to Bitbucket \& Jira.

In many cases that actually means you won't need Atlassian Crowd at all but (at least with our App) they can also co-exist.

I work for resolution GmbH and we are one of the Marketplace vendors for SAML support - if you like you can find our App via this link <https://marketplace.atlassian.com/vendors/1210947/resolution-reichert-network-solutions-gmbh>

Our team will also happily advise you on any deployment options, as well as their pro's \& con's - just get in touch <Https://resolution.de/go/support>

You can also get an independent overview of the SAML Apps in the marketplace by a simple search for SAML: <https://marketplace.atlassian.com/search?query=SAML%20>

Cheers,

Chris


author: Jack Brickey
body: if you google "Atlassian support" then it will lead you [here](https://support.atlassian.com). on that page click the "Contact" link top right.

comments: author: Matt Doar
body: But not for starter licenses.


author: Andy Heinzer
body: Hi Charles,

I am afraid there is not a phone number to call for starter licenses or standard support. Only Premier Support has dedicated in bound phone support per our [Atlassian Support Offerings](https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html).

I can see that your account appears to have starter licenses associated with it. As such, support for that license tier is actually handled here on Community. At the present time there is not an email inbox for the creation of support cases in Community.

However you can create questions in the respective [Jira](https://community.atlassian.com/t5/forums/postpage/choose-node/true/interaction-style/qanda?add-tags=jira) and [Crowd](https://community.atlassian.com/t5/forums/postpage/choose-node/true/interaction-style/qanda?add-tags=crowd) collections here on Community should you need assistance.

Regards,  
Andy

comments: author: Charlie
body: What is the difference between Crowd and CrowdID? Do I need both?


author: Bruno Vincent
body: Hi [@Charlie](/t5/user/viewprofilepage/user-id/1167543),

Please read my answer here: <https://community.atlassian.com/t5/Crowd-questions/Does-crowdid-sever-needed-always-with-crowd-server/qaq-p/674986#M2502>


Tags: jira-software