Users Are Getting Access Denied message After Admin Grants Access to Confluence
Asked by Tanisha:

My license allows 40 users on Confluence. As an admin I've granted Confluence access to my users, however everyone I've granted permission to is getting an Access Denied page.

I followed the instructions on this Help page and nothing has worked: [https://confluence.atlassian.com/display/ONDEMANDKB/User+Can't+Access+Confluence](https://confluence.atlassian.com/display/ONDEMANDKB/User+Can%27t+Access+Confluence)

I've tried the following to no avail:  
* **Granted access to individual users for Confluence and specific spaces**   

* **Created a group called "Confluence Users" and granted the group Space Permission to a space**   

* **Granted "Confluence Users" Group Global Permission Access**\*I tried adding individual users to Global Permission but none of our team member names were showing up. I was able to add admins, but non-admins weren't showing up in the auto-search.

I see that another Confluence user had this same issue, here: [](/questions/276091/you-have-not-been-granted-access-to-confluence)<https://answers.atlassian.com/questions/276091/you-have-not-been-granted-access-to-confluence>

Is my issue related to an existing problem? Please help.

Thanks,

Tanisha


Answers:
author: Abdoulaye Kindy Diallo
body: Hiya mate,

You could be hitting into this user management [bug](https://jira.atlassian.com/browse/AOD-6992). Feel free to raise an issue under the OnDemand project in [](https://support.atlassian.com.)<https://support.atlassian.com>. We will apply the fix for you.


author: IT_Staff
body: Hi Team

Having same issue - can we know what the resolution was please?


author: Kate (Ext 7059)
body: Can I ask whether the fix implemented might throw light into the issue we're collectively seeing / offer an idea what might be occuring?


author: Tanisha
body: The problem was resolved. A fix was implemented for my issue. Thanks.


author: Tanisha
body: Attached 3rd screenshot.

![](../../upfiles/User_Management_-_Groups_confluence-users-group-_2014-05-20_09.30.04_6.png)


author: Deividi Luvison
body: Everything looks correct, could you please proceed opening a case to [support.atlassian.com](http://support.atlassian.com)so OD team can check this?

Make sure to add those screenshots and the other this awnser post.

Thanks and Regards,  
David\|Atlassian Support


author: Tanisha
body: Third screenshot attached.


author: Tanisha
body: Hi Deividi,

I'm attaching the screenshots you requested. I'm providing three images because I wasn't sure if you wanted me to show you the edit user view of one of the failing users or a group list view.

* Confluence admin \> Global permissions  
  File: "View_Global_Permissions_-_Confluence_-_2014-05-20_09.25.41"
* Confluence Admin \> Users \> User (Who's failing to Login)  
  File: "User_Management_-_User_Cant-login-_2014-05-20_09.28.45"
* Confluence Admin \> Users \> Groups \> Confluence Users (a group I created)  
  File: "User_Management_-_Groups_confluence-users-group-_2014-05-20_09.30.04"

![](../../upfiles/View_Global_Permissions_-_Confluence_-_2014-05-20_09.25.41_1.png)

![](../../upfiles/User_Management_-_User_Cant-login-_2014-05-20_09.28.45_2.png)  

<br />


author: Tanisha
body: Third screenshot attached.


author: Deividi Luvison
body: Interesting, could you please go to Confluence admin \> Global permissions and take a screenshot of that page?

Also in Confluence Admin \> Users, check for a user that is also failing to login and click in edit groups, take anotehr screenshots.

After you send the above I will be able to confirm you if theres anything we can try or if you will need to raise a support case at [support.atlassian.com](http://support.atlassian.com)so our OnDemand team can validate this.

Thanks and Regards,  
David\|Atlassian Support


Tags: cloud

confluence-cloud