youngmon/atlassian-qna huggingface dataset:
Whitelisting domains for access to Jira/Confluence
Asked by Kit Friend:

Has anyone found a simple way to whitelist domains so that ONLY users from specific domains can be added to minimise risk of errors by admins?

e.g. I want only users with emails ending [@Yellow](/t5/user/viewprofilepage/user-id/1953264).com and [@blue](/t5/user/viewprofilepage/user-id/807948).com to be eligible to join an instance

I've searched but can only find options to whitelist entire domains so that anyone from them can register etc...


Answers:
author: Ste Wright
body: Hi [@Kit Friend](/t5/user/viewprofilepage/user-id/4628581)

You can whitelist specific approved domains using the user access settings - see [this help page](https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/)

Or is it more complex than that with sub-domains, eg.

* @test.com is the main domain
* @test-yellow.com should be whitelisted
* @test-blue.com should not

---

If yes, I'd probably look at [user provisioning](https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/) as a first option (albeit outside the platform).

An alternative would be to also direct users through a JSM help desk (or an equivalent ITSM tool) and use APIs / Automation to trigger this, eg.

* User makes access request
* Web requests get user's account information
* Check if user does not have access
* If NO, check if user's domain meets acceptable criteria
  * If YES, add user to relevant access Group
  * If NO, send user's request for approval

Ste

comments: author: Kit Friend
body: Thanks [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) that's the page I got stuck at before tbh.

My understanding of [that page](https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/) (and the config) is that it works well if I want to say "let everyone from @test.com sign up themselves" but (I believe) it doesn't stop people from other domains being added.

My use case is basically that I want to stop admins accidentally opening up access to users outside a company.

My brain is furring up ahead of the weekend but I think that the user provisioning route would need me to be doing it at domain level? I'll have a read with fresh eyes perhaps :)


author: Ste Wright
body: Hi [@Kit Friend](/t5/user/viewprofilepage/user-id/4628581)

I'd consider whether the accidental domain adding could be managed through training and good security practices - i.e it's not a setting to never look at, it should be reviewed on a semi-regular basis.

For user provisioning, I'd encourage checking out the help page on this as a good starting point: <https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/>

Ste


Tags: cloud

confluence-cloud

jira-cloud
How to Migrate from Sharepoint Cloud to Confluence Cloud
Asked by Heather Ronnebeck:

Hello,

I'm wondering if anyone has any tricks or tips for migrating word documents in bulk from Sharepoint Online to Confluence Cloud. I haven't had to do a migration like that before, but am looking to find a way to do this as easily as possible.

Thanks!


Answers:
author: Andrii Maliuta
body: Hello [@Heather Ronnebeck](/t5/user/viewprofilepage/user-id/940497) ,

What I can think of is that if you have **Word .docx** documents, you can either use **Sharepoint** **Cloud** API (<https://learn.microsoft.com/en-us/sharepoint/dev/sp-add-ins/complete-basic-operations-using-sharepoint-rest-endpoints>) to get data and then convert it into xHTML and create pages in **Confluence** **Cloud** using its **REST** **API** (<https://developer.atlassian.com/cloud/confluence/rest/v1/intro/#about>).

Or you can download the documents from **Sharepoint**and use some converters to save them as HTML and then convert this HTML into COnfluence CLoud format and create pages.

comments: author: Heather Ronnebeck
body: I'll give it a go, but just looking at the first API doc I can say it looks like jibberish to me. I'll try to figure it out. Thank you.


Tags: cloud

confluence-cloud
Remove User
Asked by Alyssa:

Hello!

We have an employee who has left and we are wanting to remove them as a 'creator,' of a page - is this something that can be done? We have already reassigned the owner we are just wanting to have their name and photo removed.

Thank you,

Alyssa


Answers:
author: Shawn Doyle - ReleaseTEAM
body: The quick way if it's just one page, is to copy it, the copier will become the creator.


Tags: cloud

confluence-cloud
Can the lastest Version of Confluence be installed CentOS Linux 7
Asked by EWM IT Support:

Since we have been unsuccessful getting the current install of Confluence running again. Can we do a fresh install of the lastest version of Confluence on the system below?

Icon name: computer-vm  
Chassis: vm  
Virtualization: kvm  
Operating System: CentOS Linux 7 (Core)  
CPE OS Name: cpe:/o:centos:centos:7  
Kernel: Linux 5.16.3-x86_64-linode152  
Architecture: x86-64


Answers:
author: Pavel Junek
body: Hi,

You can check [Confluence Supported platforms](https://confluence.atlassian.com/doc/supported-platforms-207488198.html). All versions of Linux are supported, but of course there may be a problem that some important library will be missing if you haven't updated Linux for a long time for eg. [Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to missing fonts](https://confluence.atlassian.com/confkb/confluence-ui-shows-garbled-or-corrupt-text-on-captcha-macros-and-or-diagrams-due-to-missing-fonts-938027858.html)

Pavel


Tags: confluence-server

server
Wanted to thank you for immediately patching your product when you had 10/10 security vulnerability.
Asked by Timothy Ste. Marie:

Because you only sent an email and didn't actually patch your 10/10 CVE vulnerability I lost 18 years worth of a database. Needless to say, Atlassian will be THE LAST product on earth I will ever use again. No support, I paid for the product and you couldn't actually contact me, you didn't patch a massive, gaping security risk in your product. Thanks for you urgency. Won't be a problem to recreate 18 years worth of data due to your incompetence.

Tim Ste. Marie


Answers:
author: Reese
body: I thought they announced it on 31th October and had builds available? You patched much later than 31st October? I had as soon as there were binaries and made a docker image.

Still, they could do more for these vulnerabilities, they have far too many every month. Quite telling what they want when they always add ".... but the ("magical") cloud doesn't have these problems" :wink: :wink:

comments: author: Timothy Ste. Marie
body: I agree. I am a paying customer and they have my contact info which includes a telephone number. Maybe, just maybe, try calling me? I am PAYING for the product. I don't have the capability to keep 100 full backups of my data - I wish I did. But that is a financial impact that I shouldn't have to incur if the vendor actual did their job and had a way to either contact me or simply patch upon finding issues like 10/10 CVE's.

All I know is that I am switching to a different product that has programmers that know what they are doing and have a reasonable ethical responsibility to contact paying customers when their product has this type of issue.


author: Leo Leung
body: [@Timothy Ste. Marie](/t5/user/viewprofilepage/user-id/5368034)Could you suggest an alternative product to Confluence and JIRA?

I have paid maintenance for 13 years up till Oct 2022, I find it offensive to see that I have to pay up to USD$3000 for each product to access the latest release for these CRITICAL Security flaws that has existing for many years prior and affects all versions.


author: Reese
body: [@Leo Leung](/t5/user/viewprofilepage/user-id/674176) Hmmm.. maybe Jetbrain Spaces - Plane or similar for Jira? Not quite matured enough. Maybe even GitHub. Depends on your use case. Maybe Xwiki or Wiki JS for confluence. Haven't tried these extensively, just the top of my head.

<https://bye-bye-server.com/>


Tags: confluence-server

server
Confluence Server 8.5.3 not starting due to Server License Support
Asked by Brian Long:

Updating my Confluence Server to 8.5.3 to get to the latest patched version. My instance will not start, stating:

#### Incompatible License: This Confluence version doesn't support Server licenses {#toc-hId-289663987}

Am certainly aware that Server is EOL, however, my understanding is 8.5 is still available to run.  

Self-hosted  
Running in Docker Container

Tried pulling from both atlassian/confluence-server:8.5.3 and atlassian/confluence:8.5.3 and get the same message related to the license.  

Please let me know what is needed to be done to get an instance back up and running.

Thanks ::

Brian


Answers:
author: Brant Schroeder
body: [@Brian Long](/t5/user/viewprofilepage/user-id/2996342) Is your confluence license for server still active?

comments: author: Brian Long
body: Yes, current dashboard shows it is still valid


author: Brant Schroeder
body: [@Brian Long](/t5/user/viewprofilepage/user-id/2996342) I would suggest submitting a support issue with Atlassian then here: <https://support.atlassian.com/contact/>


author: Brian Long
body: Just went back to 8.4.4 and getting the same error. The message also says: Ensure you have a valid ***Data Center*** license, update your license key, and restart your instance  

Looks like all the images were updated in the last 2 - 4 days. Wonder if they were all built with "Data Center" versus "Server"  

Unfortunately can't open a ticket based off my license type

Seeing others reporting similar issues. Hopefully this gets resolved.


author: Brant Schroeder
body: [@Brian Long](/t5/user/viewprofilepage/user-id/2996342) let me escalate to Atlassian.


author: Brian Long
body: Thank you


author: Dhanush
body: [@Brian Long](/t5/user/viewprofilepage/user-id/2996342)   

We have received your escalation and have promptly created a support ticket on your behalf. Rest assured, our dedicated team is now reviewing your concern. An engineer from our support team will contact you as soon as possible to resolve the matter.

Please keep an eye on your inbox for further communication. We appreciate your patience and understanding in this matter.


Tags: atl-rvw

confluence-server

server
Licence invalid after update
Asked by rand:

Hi, my Confluence Server licence is valid until 2024, so I updated my confluence.

Now I connot loggin anymore as it says it is not a supported licence.

"Incompatible License: This Confluence version doesn't support Server licenses"

I installed the latest docker version: atlassian/confluence-server:latest  

please help.

kind regards

Renato Anderegg


Answers:
author: Brant Schroeder
body: [@rand](/t5/user/viewprofilepage/user-id/111431) I believe that the last version supported by server is 8.5. Do you have a way to roll back? I would also submit an issue to Atlassian support. <https://support.atlassian.com/contact/>


Tags: confluence-server

server
How to apply filter on dropdown data
Asked by Markisio:

Hi There

here is what I have:

formOne

* Fields
  * type
  * subType
* Values (type, subType)
  * x, 1
  * y, 2
  * x, 3

formTwo

* Fields
  * name - text
  * subType - smart dropdown from form1.subType

What I am looking for how I can add a rule to display in the subType only the values with type is x

also, the same with the following

formThree

* Fields
  * name
  * jiraIssue - jira issue
  * score

formFour

* Fields
  * jiraIssue - jira issue (no smart from other form)
  * score - readonly or in tableview field

I am looking to populate the score from formThree to formFour in either readonly field or in tableview field

your assistance is greatly appreciated, thanks


Answers:
author: Alex Medved _ConfiForms_
body: Hi

Seems to be 2 different questions...

1. Using <https://wiki.vertuna.com/display/CONFIFORMS/ConfiForms+Field+Definition+Rules#ConfiFormsFieldDefinitionRules-ApplyFilteronafield> on subType on formTwo with the filtering expression set to

type:x

2. Using <https://wiki.vertuna.com/display/CONFIFORMS/ConfiForms+Field+Definition+Rules#ConfiFormsFieldDefinitionRules-Lookupandsetvalue> with a lookup filter set to

jiraissue:\[entry.jiraissue\]

And the parameters set to

score=\[entry.score\]

Alex

comments: author: Markisio
body: Hi [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630)

Thanks!

#2 works fine

#1 tried many things, for some reason the dropdown with filter applied return zero result, with text filter do we need to do anything special? I tried type:"x" , type:x, type:(x) but always no result. if I remove the filter I get the list populated with all the choices. am I missing anything :)


author: Alex Medved _ConfiForms_
body: Hi

I dont know what does not work for you with type:x...

Visual demo of what I have commented earlier <http://recordit.co/zQmtRd5MI7>

(but there is literally nothing else that I have already said)

Hope it helps

Alex


author: Markisio
body: hi [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630)

so odd now it works :) thanks a lot!


Tags: confiforms

confluence-server

server
Create from Template Macro doesn't inherit current page spacekey
Asked by Meeghan Nolasco:

I have created reusable pages with the Create from Template Macro configured on them. When the page with this macro on it is copied to a new confluence space the value in the **Space Key**is the original spacekey.

So when users use the macro button the new page is created in the original space not the new one.

I tried to use @spaceKey in the Space Key field but that isn't supported.

Is there an alternative as this is a required field? This really limits the use of the macro to a single space.


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@Meeghan Nolasco](/t5/user/viewprofilepage/user-id/1214973) ,

There is no alternative to the required field for the space key. That means page creation is limited to a single space per macro.


Tags: cloud

confluence-cloud
Add legacy editor to Confluence Cloud
Asked by Robbie Lee (US - ADVS):

I'm using the free version of Confluence Cloud. I would like the legacy editor added to my instance: <https://internationaltax.atlassian.net/wiki/home>.


Answers:
author: Ste Wright
body: Hi [@Robbie Lee (US - ADVS)](/t5/user/viewprofilepage/user-id/3595185)

Assuming it's still possible to activate the legacy editor, I've let Atlassian know of this request :)

Ste

comments: author: Robbie Lee (US - ADVS)
body: Thank you!


author: Robbie Lee (US - ADVS)
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) ,

Would you be able to check the status of this request for me?


author: Robbie Lee (US - ADVS)
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046),

I am unable to create a support request for the legacy editor since I have a free version of Confluence Cloud. [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470), helped me make the request. I saw that you helped someone in the past. Maybe you could help me find out the status of the request?

Kind regards,

Robbie


author: Ste Wright
body: Hi [@Robbie Lee (US - ADVS)](/t5/user/viewprofilepage/user-id/3595185)

I'll follow-up :)

Ste


author: Robbie Lee (US - ADVS)
body: Thank you!


author: Dhanush
body: [@Robbie Lee (US - ADVS)](/t5/user/viewprofilepage/user-id/3595185) I created a support ticket for our Confluence team to assist you. Check your email for the ticket number!


author: Robbie Lee (US - ADVS)
body: I got it. Thank you!


Tags: atl-rvw

cloud

confluence-cloud
Is there a keyboard shortcut for the More Actions menu or Clone Page on Confluence?
Asked by P. Myer Nore:

I frequently find myself wanting to clone a page, which is in the More Actions menu.

In JIRA Cloud, pressing \`.\` will let us access the more actions menu, the menu item with an icon of three horizontal dots.

When I bring up the keyboard shortcuts menu with \`Shift+?\`, I don't see any keyboard shortcut for either.

Is there a keyboard shortcut either for the three dots menu aka More Actions, or the Clone Page action?


Answers:
author: Jack Brickey
body: Hi [@P_ Myer Nore](/t5/user/viewprofilepage/user-id/5369550) ,

It does not appear so. I just checked the latest shortcuts which you can find by clicking on the **?** Icon in the top right.

comments: author: Jack Brickey
body: there is an open suggestion to allow users to change the shortcuts. I'm getting her Also, depending on your OS you might be able to create a unique shortcut for a given App.


Tags: cloud

confluence-cloud
Are you able to create a link to a network drive folder location in a jira issue
Asked by Kelly Peck:

Hi Team,

We know there is a function to ad links to other issues and URL's, but is there a why in Jira DC to add a link to a system folder location? (not a URL)

Thank you


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You can create links, but they have to be URLs, because they need to be universal. Network drives do not have universally unique addresses - one person's S: drive is often another person's Z: drive. From your question, we cannot even tell whether you mean a location on the Jira server, or somewhere else, because you have not given a unique URL to the "system folder"

To link to a network drive, that network drive needs to be consistently presented on a single shared and unique URL


Tags: data-center

jira-data-center
Disallow member edit original estimate in Jira
Asked by chuuyang.tan:

Would like to get your advice if there any approach that jira can block user to amend **original estimate** field in Jira after fill up?


Answers:
author: Hariharan Iyer
body: Hi [@chuuyang.tan](/t5/user/viewprofilepage/user-id/5522900) ,

It is not possible to disable edit at a field level. However you can set up an automation to set the value back to the previous value with an automation as described in this answer - <https://community.atlassian.com/t5/Jira-questions/Re-I-would-like-to-prevent-logging-of-working-time-with/qaq-p/2728283/comment-id/1026516#M1026516>

Hope that helps!

\~ Hariharan

comments: author: chuuyang.tan
body: Hi [@Hariharan Iyer](/t5/user/viewprofilepage/user-id/5124435) , i could not find "Original Estimate" field in the automation. Any idea?


Tags: cloud

jira-cloud
Copy all fields from JSM ticket to JIRA Software ticket when you link them together
Asked by Dolores Sotelo:

I want to create an automation rule where when I link a JIRA Software ticket to a JIRA Service Desk ticket, all of the fields from the JIRA Service Desk ticket will copy over to my JIRA Software ticket. I use both standard and custom fields on my project.

Can this be accomplished?


Answers:
author: Trudy Claspill
body: Hello [@Dolores Sotelo](/t5/user/viewprofilepage/user-id/5390919)

Welcome to the Atlassian community!

May we ask why you want to do this? What problem are you trying to solve with this?

Do you want the data copied only when the link is created, or do you want the data to remain in synch?

Should the process overwrite data that is already in the fields?

What if another JSM issue is linked to the same JSW issue?

What if the link is removed?

Are these projects Company Managed projects or Team Managed projects?


Tags: cloud

jira-cloud
Burndown Chart on Copied Board
Asked by cdparmeter:

I have a parent board that has been copied and I can manage my own columns. Works great for providing a view more specific for developers. However, it seems that the burndown "done" status for the newly created child board stays linked to the parent board. meaning, that even though a ticket that is in the done column (furthest to the right) in the child board (multiple status mapped to this column) it doesn't show as done in the burndown chart until it's in the final column of the parent board. is there any fix for this? am I doing something wrong?

More Detail. We have manual testing that happens after dev is done with the work. once the code is merged and deployed to a test environment, QA will pick up the ticket and do their thing, then once they're done with it it's parked in a waiting for beta status. we have scheduled beta deploys so it might sit there for a while. it's manually tested again in beta before moving to a ready for prod status. then it's parked again until the next prod deploy. all these statuses are managed in the parent board. More or less dev is done with a ticket when it's moved beyond code review. once it's merged into main unless qa finds an issue, dev is done. I'd like the burndown to reflect this. however again, the child board that shares the same tickets seems to only go off the parent board for saying a ticket is done.


Answers:
author: Danut M _StonikByte_
body: Hi [@cdparmeter](/t5/user/viewprofilepage/user-id/5522862),

The reports are specific to each board, so they should not depend on the parent board. Please double check.

If you don't manage to figure it out, be aware that a possible solution would to use the burndown charts offered by our **[Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile)** app. The app offers **sprint burndown** /burnup, **release burndown** /burnup and **velocity** chart, which allows you to select a board or to select specific done statuses. With these gadgets you don't need to create additional agile boards.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330286i33C62D2E636E0429/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330287i5AC4AE36FFD763A6/image-size/large?v=v2&px=999 "image.png")

They work with any type of estimates, can count sub-tasks and offer a detailed report on their Data tab.

You could start with a **1-month free trial**. If you have any questions, feel free to contact us at support@stonikbyte.com at any time.

Hope this helps.

Danut


Tags: burndown

jira-unknown-hosting-type

unknown-hosting-type
How to change JIRA access to JIRA ticket instead of Search menu page?
Asked by ppun:

When I click on a JIRA link to a ticket it goes to the Search menu that list all the JIRA issues instead of the specific JIRA ticket link. Is there some default behavior users can modify?


Answers:
author: ppun
body: Hi Nicolas ...

Here's a link example to a JIRA ticket in our setup.

![JIRA_default_0.png](https://community.atlassian.com/t5/image/serverpage/image-id/330263i9DFBC6ABE7B82D49/image-size/large?v=v2&px=999 "JIRA_default_0.png")

When the JIRA link is selected for the first time in the browser, JIRA will bring us to a general search page results and not the specific link for the JIRA ticket GR-1018 in this example.

![JIRA_default_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/330265i9E17C054570FA53D/image-size/large?v=v2&px=999 "JIRA_default_1.png")

If the original JIRA link is resubmitted again, it'll go to the specific JIRA page. But this doesn't work on the first try. If another JIRA link is selected after this, it'd go to that link correctly.

![JIRA_default_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/330266i073F34016D05B15C/image-size/large?v=v2&px=999 "JIRA_default_2.png")


author: Nicolas Grossi
body: [@ppun](/t5/user/viewprofilepage/user-id/5522811) Welcome can you give a link example that your are selecting that is causing that behavior?

Nicolas


Tags: cloud

jira-cloud
In a "business project" using the filter shows users who are not in the project
Asked by RR:

Within the top right of the list view for any project, it will show every single user within our site, including those that only have access to a service desk. is there a way to restrict this filter to only have access to the project? The users that show up do not have access to browse the project, nor are they assignable users. ![assignee2.png](/t5/image/serverpage/image-id/330234iDC2DA570F120BD2B/image-size/large?v=v2&px=999 "assignee2.png")


Answers:
author: Mikael Sandberg
body: What type of project is it, company managed or team managed? If it is a company managed project the assignee filter is based who have access to your instance, it is not just limited to who have access to the project.


Tags: cloud

jira-cloud