why don't I have permission to view delivery tickets for an idea
Asked by PATRICIA MURPHY:

I am the JPD project administrator for the project and today I am intermittently getting the message that I do not have permission to view delivery tickets for an idea

Anyone having this issue?


Answers:
author: Nick H
body: Hi [@PATRICIA MURPHY](/t5/user/viewprofilepage/user-id/4411271) ,

Do you have access to the Jira project / issues that the deliveries were created under?

My guess would be some sort of permission issue related to Jira instead of JPD since you are the project admin for the JPD project.

comments: author: PATRICIA MURPHY
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930)

Yes I do have access to the Jira projects, I am a Jira site admin.

The strange thing is I was doing a demo and got the permission message then half an hour later with no changes I was able to see the delivery tickets for ideas, then went in to show it to someone else and I didn't have permissions to view delivery tickets.


author: Tanguy Crusson
body: Thanks for reporting this [@PATRICIA MURPHY](/t5/user/viewprofilepage/user-id/4411271) - we're looking into it. We might need you to create a support ticket to get access to your site to investigate if we can't find anything from the logs. I'll let you know if that's the case


author: PATRICIA MURPHY
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)Thank you for looking at this.

Update:

It is still happening today and if I refresh the message goes away and I can see the delivery tickets. Another project Admin is also seeing this today.

![Screenshot 2024-08-27 105640.png](https://community.atlassian.com/t5/image/serverpage/image-id/344093iF98FF54EDA137D73/image-size/large?v=v2&px=999 "Screenshot 2024-08-27 105640.png")


author: Tanguy Crusson
body: OK, we found what the issue is and have a fix that we're testing - it might still be a few days before it's fixed for you. Thanks for reporting this!


author: PATRICIA MURPHY
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Thank you!


author: Gary Spross
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312), has this issue been addressed because I'm getting reports within my instance of this happening as well.

![Screenshot 2024-08-30 104120.png](https://community.atlassian.com/t5/image/serverpage/image-id/344796iA476EB76302ADC9C/image-size/large?v=v2&px=999 "Screenshot 2024-08-30 104120.png")


author: Tanguy Crusson
body: Hi [@Gary Spross](/t5/user/viewprofilepage/user-id/5166286) [@PATRICIA MURPHY](/t5/user/viewprofilepage/user-id/4411271) it was deployed this morning so should be all good now.


author: PATRICIA MURPHY
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)

It appears to be fixed.

Thank you very much!!


author: Gary Spross
body: Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)!


author: Alex de Lacey
body: Maybe it's a staged deployment or something but I'm seeing a similar issue today with the linked deliveries:

* Click the linked delivery: No permission.
* Exit the side screen view.
* Click the linked delivery again: Now able to see the linked Jira epic.

This is despite me having administrator access in both the product discovery and Jira project.  

![SCR-20240904-jifw.png](https://community.atlassian.com/t5/image/serverpage/image-id/345408iD85F6AAAD38D87E4/image-size/large?v=v2&px=999 "SCR-20240904-jifw.png")