youngmon/atlassian-qna huggingface dataset:
Due to space being idle or inactive all of the data is deleted. Please help recover
Asked by Nitasha Uprit:

Hello

We have been using Confluence free trial version for a while, and suddenly due to space being idle for few months and inactivity I see all of the data /content in 2 of our spaces is lost.

Can you please help recover the data as space still exists? We can upgrade to paid account if needed, however we very much need the space data to be recovered. Please help

Thanks

ezbrew.io team


Answers:
author: Barbara Szczesniak
body: [@Nitasha Uprit](/t5/user/viewprofilepage/user-id/5513135) Welcome to the Atlassian Community.

You can review this page for the details (<https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/>), but, basically,

* Your site is deactivated after 120 days of inactivity (no one even logged on)
* Atlassian retains your data for 60 days (in some cases 15 days) after deactivation (See **Data retention period** section on the page)

If you are still within the data retention timeframe, your Atlassian Site Admin can contact Atlassian Support to reactivate your Site. Once your data is deleted, however, Atlassian cannot restore it.


Tags: cloud

confluence-cloud
How do I remove and or combine the scroll bar for a project on the board?
Asked by Caleb M Carlisle:

Typically this board scrolls as a whole but recently has changed to individual scroll bars. Does anyone know how to revert back to single scroll bar?


Answers:
author: Barbara Szczesniak
body: [@Caleb M Carlisle](/t5/user/viewprofilepage/user-id/5513068) Welcome to the Atlassian Community!

You posted your question under Confluence, but are you asking about a Kanban board in Jira, a Trello board, or some other board in an Atlassian product I'm not aware of?

Are you referring to vertical scrolling of individual columns in the board?

comments: author: Caleb M Carlisle
body: Sorry I didn't realize where I had posted and honestly, I don't know which board it is, but it is related to vertical scrolling of individual columns in the board.


Tags: cloud
Move Right-Side Widget Bar to Top of the Screen
Asked by Kevin Lu:

Dear Confluence Team,

Thank you for reading my question. Is there a way to move the right-side widget bar (see red box in the below screenshot) to the top of the screen? One of my co-workers used to have it on the top of the screen but did something, and now it is on the right side.

The co-worker needs to move it back to the top of the screen.

Thanks!

![Screen Shot 2024-06-04 at 2.32.18 PM copy.png](https://community.atlassian.com/t5/image/serverpage/image-id/327859i6EA256BF5AD0CB3E/image-size/large?v=v2&px=999 "Screen Shot 2024-06-04 at 2.32.18 PM copy.png")


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Are you sure that is a Confluence menu bar and not something from a browser plugin?

comments: author: Kevin Lu
body: Dear Shawn,

My co-worker doesn't use any browser plugin.


author: Shawn Doyle - ReleaseTEAM
body: It doesn't look like a Confluence menu bar. I don't use a Mac, so maybe, but I doubt it, the menu is ordered differently on whatever browser they are using.

Are they editing a page when this menu appears or just viewing?


author: Kevin Lu
body: Dear Shawn,

After clicking Editing, that Widget Bar disappears as the user enters the editing mode.

I just got on a Zoom meeting with the user and tested it that after clicking the Editing, that widget bar disappears. After clicking Save, the widget bar re-appears on the right side of the screen.


author: Shawn Doyle - ReleaseTEAM
body: When you open that confluence site with your browser, where is the menu? Can you post a screenshot that is a little less redacted?


Tags: confluence-data-center

data-center
Where can I get the latest version of Confluence Server?
Asked by Seven Network:

We want to upgrade to the latest version of Confluence Server (8.5.9).  
Earlier versions were available here <https://www.atlassian.com/software/confluence/download>  
Where can I get the binaries to install the update now?


Answers:
author: Laurie Sciutti
body: Hello [@Seven Network](/t5/user/viewprofilepage/user-id/1200301) \~ try the [archives](https://www.atlassian.com/software/confluence/download-archives). Please be aware though that support for Server licenses ended on February 15, 2024.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/327825i9D3C0258B6012337/image-size/large?v=v2&px=999 "Capture.PNG")


author: Shawn Doyle - ReleaseTEAM
body: For 8.5.9 (or 8..5.10)

You were close to the right page:

<https://www.atlassian.com/software/confluence/download-archives>

Scroll down to 'view all versions; expand that and see 8.5.10 and below are both server and Data Center.![server_download.png](https://community.atlassian.com/t5/image/serverpage/image-id/327824i694A2D1508473F34/image-size/large?v=v2&px=999 "server_download.png")


Tags: confluence-server

server
We are having trouble getting a page to come up
Asked by Minch, Paul:

We are having trouble getting a page to come up.

I started to use the Generate HAR and Web Requests, there are only 200 - Success messages being given. It doesn't stop or display the page.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Can you give us a little more info so we can help you?

Is it just this one page? Have you tried different browsers? Disabled add-ons? What other troubleshooting did you do before creating a HAR file?

comments: author: Minch, Paul
body: We have a different page per week. We have had trouble with other pages in past weeks. The page is 1.67 Mb, and we saw that there could be trouble when it is close to 2 Mb.


author: Minch, Paul
body: We have tried it in Google Chrome and Edge, but were unsuccessful.


author: Shawn Doyle - ReleaseTEAM
body: Is this the only version of this page? See if the previous version will load.

If not, compare it to the earlier version and see what is different.


author: Minch, Paul
body: We tried in Google Chrome Incognito, but were unsuccessful.


author: Minch, Paul
body: If we attempt to restore a meaningful previous version, we encounter the same problem.


author: Minch, Paul
body: Would we have better success if we were not using the Legacy Editor?


author: Shawn Doyle - ReleaseTEAM
body: It's possible.

I'm still unclear on the errors you are seeing, does it open in the legacy editor? Can you edit it, but then not view it?

Screenshots would be helpful.


author: Minch, Paul
body: Here is a screenshot. We cannot edit it in the legacy editor, which it seems we need to do to get away from the Legacy Editor.![ErrorEditingConfluencePage20240604.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/327882i63D1EF75063B2FBB/image-size/large?v=v2&px=999 "ErrorEditingConfluencePage20240604.jpg")


author: Shawn Doyle - ReleaseTEAM
body: It's possible you are running into this bug

<https://jira.atlassian.com/browse/CONFCLOUD-77553>

The workaround on this page describes how you can switch it to the new editor via the API. I'm not 100% convinced this is your issue, but it's worth giving it a try.


author: Minch, Paul
body: We are now receiving this error when we attempt to bring up the page: ![LatestErrorEditingConfluencePage20240604.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/328077iDC12B89020C4E9EB/image-size/large?v=v2&px=999 "LatestErrorEditingConfluencePage20240604.jpg")


author: Shawn Doyle - ReleaseTEAM
body: It's not giving us much more information. Did you try the workaround in the link I posted?


author: Minch, Paul
body: We didn't try the workaround. We're checking to see how we can run APIs. We do have a case open now, and are troubleshooting. We were able to export the failing page to Word, and then import it into the new Editor. The Users of this page seem to be using that workaround copy without problems.


author: Shawn Doyle - ReleaseTEAM
body: Great to hear that is working.


Tags: cloud

confluence-cloud
Users analytics
Asked by Nelson Silva:

Hi, I'm working on a project that would include monitoring users interactions with the tool, I tried looking up the API documentation but did not find what I'm after.

how can we retrieve our users data such as: created, updated, views and searches withing a rolling time frame?

can I achieve this using the API and Power Automate?

TIA,

Nelson


Answers:
author: Aron Gombas _Midori_
body: [@Nelson Silva](/t5/user/viewprofilepage/user-id/5512899) The information you are looking for is collected by the Analytics service on the Atlassian platform. It has an extremely limited REST API, as far as I know only a couple of end-points: <https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-analytics/#api-group-analytics>

What are you building that tool for? What is the use case?

If using an app for this, you may want to check out the "User analytics" dashboard:

![Home-Confluence1.png](https://community.atlassian.com/t5/image/serverpage/image-id/327993iA8E1157FE4B468EB/image-size/large?v=v2&px=999 "Home-Confluence1.png")

..and also "User engagement":

![Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/327997i8D94A712BF2766BB/image-size/large?v=v2&px=999 "Confluence.png")

These are provided by the [Better Content Archiving](https://marketplace.atlassian.com/apps/123/better-content-archiving-and-analytics-for-confluence?hosting=cloud&tab=overview) app with no configuration needed.

*(Discl. it is a paid and supported app developed by our team. Free for 10 users!)*


author: Mattia _bitvoodoo ag_
body: Hello [@Nelson Silva](/t5/user/viewprofilepage/user-id/5512899)

Welcome to the community.

Yes, you can achieve this by using the [Confluence Cloud API.](https://developer.atlassian.com/cloud/confluence/rest/)

This is for information purposes only. Our [Viewtracker](https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=cloud&tab=overview) app offers [this report](https://docs.bitvoodoo.app/viewtracker-analytics-for-confluence-cloud/content-usage-report-users) precisely for the use case you mentioned.


Tags: cloud

confluence-cloud
Blank Bars in Confluence Roadmap
Asked by Amy Lien:

Hello,

Whenever I work with the roadmap planner, I am having issues that some bars (when published) display as blank. I can't figure out how to fix this. Any ideas?

![Confluence Screenshot.png](/t5/image/serverpage/image-id/327795iEC0C507BA852FA30/image-size/large?v=v2&px=999 "Confluence Screenshot.png")


Answers:
author: Brigit Polanec
body: I'm experiencing the same issue


Tags: cloud

confluence-cloud
Adding an Automation to existing pages
Asked by Fabian Sieg:

I'm looking for a way to introduce a new rule for already existing pages.

For example, i try to restrict existing pages and want that for example the automation restrict the pages every Saturday at 11 o'clock. is that possible?


Answers:
author: Aron Gombas _Midori_
body: Yes.

You can use the "Scheduled" trigger, set your desired schedule and then the "Branch rule" action to collect the existing pages.

Something like this:

![Rule-builder-Automation-Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/327975iB15033A9D53F78F2/image-size/large?v=v2&px=999 "Rule-builder-Automation-Confluence.png")

comments: author: Fabian Sieg
body: Thank you Aron for your reply.

And yes it worked. Partly. Is there an restriction to the site you can choose. Like 400?

It seems like the rule won't take more Sites than 400. Is there a chance to get all Sites on my page involved?

Thank U.


author: Aron Gombas _Midori_
body: I don't understand the question. :-)

\> Is there a chance to get all Sites on my page involved?

Do you mean "all Confluence pages on your site"?

If so, then there is a known [service limit](https://support.atlassian.com/cloud-automation/docs/automation-service-limits/):

![Automation-service-limits-Cloud-automation-Cloud-Atlassian-Support.png](https://community.atlassian.com/t5/image/serverpage/image-id/329104i6E1388D4B8B04D75/image-size/large?v=v2&px=999 "Automation-service-limits-Cloud-automation-Cloud-Atlassian-Support.png")


author: Fabian Sieg
body: Xyeah. I mean all Confluence Pages on my site.


author: Aron Gombas _Midori_
body: In that case, unfortunately, the limit pasted above applies!


Tags: cloud

confluence-cloud
Confluence whiteboard doesn't sync
Asked by Benjamin Hoppen:

Hi,

As a team we tried out the new whiteboard. One user created the whiteboard and the others then went there via a link.

Everything worked fine during the meeting. Everyone could see the changes made by others and also observe live where the others were with their mouse cursor.

However, after a few days we noticed that changes after this meeting, made by individual users were only visible to the respective user.

Even sharing the link to the whiteboard again only showed the personal status and not the status of the user who shared the link.

How can the whiteboard kept in sync?

Because if the whiteboard behaves differently afterwards and everyone has their own view, then it is useless for us.

Kind Regards

Benjamin


Answers:
author: Emily Ditchfield
body: Hi [@Benjamin Hoppen](/t5/user/viewprofilepage/user-id/5449851)

Thanks for reaching out, this isn't the expected behaviour here. I've reached out to you via email requesting some more detail so we can troubleshoot what's happened, we'd really appreciate your help if you have the time!

comments: author: Benjamin Hoppen
body: Hello Emily,  
I received your email.  
Unfortunately, due to company policy, I cannot send you the information you requested.  
But thank you for your efforts anyway.

Kind Regards

Benjamin


author: Emily Ditchfield
body: If anyone is having a similar issue and is able to catch up with me and the team to demonstrate, we'd really appreciate it. You can book time in with me using my calendly link [here](https://calendly.com/emditchfield/customer-chat). Please include detail as to what's happening in the scheduling tool!


Tags: cloud

confluence-cloud

whiteboard
Access to "Issue Template Agent UI modification"
Asked by Jenna Lee:

One of my peer suffering a problem when he trying to register an issue.

We usually used registered template,

but he cannot access to the template since few days ago.

We already did some solutions buy nothing worked.

1. clear cache

2. Removed and then re-added group permissions

3. Confirmed that the browser (basically chrome) is latest version.

4. Used other browsers.

5. Confirm that the Issue Templates Agent is set as accessed app.

6. etc...

We have to solve this problem asap because he cannot register at all!

-------- More details of his situation ----------

1. When click the Create an issue,

- To create this issue, you must allow Atlassian products access to "Issue Templates Agent UI modification" text and the 'Allow Access' button is exposed.

2. And when click the 'Allow Access' button above

- Something went wrong page is exposed.


Answers:
author: Kate Pawlak _Appsvio_
body: Hi [@Jenna Lee](/t5/user/viewprofilepage/user-id/5572834)

Please create a support ticket on our customer portal: <https://get.support.appsvio.com/>. We'll investigate what happened.

Kate


author: Shawn Doyle - ReleaseTEAM
body: Does this only happen with his user id?

If possible have him try from your computer or you try from his, this would limit the issue to his ID or his computer depending if the error follows his login or stays on his computer.

comments: author: Jenna Lee
body: He already tried with other devices, but it was same.

It is guessed that the problem of account.


Tags: jira-cloud

templates
How to configure what fields shows on Details section?
Asked by Karmandroid Singularity:

Hi,

Is there any way to configure what fields shown in the Details section of the task in any view mode (Edit, Create, View) ?

![details.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342843i5CCFA88802C46769/image-size/large?v=v2&px=999 "details.PNG")


Answers:
author: Kalyan Sattaluri
body: Hello [@Karmandroid Singularity](/t5/user/viewprofilepage/user-id/3803045)

From your backlog view, top right, click on Board Drop down--\> "Configure" .. Then in the new screen, in left hand menu, select "Issue Detail View", from there you can add/remove /customize.

see the 2 screenshots below. hope it helps, Thanks!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342846i7C30886124B8F6CC/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342845i743CAF5F257C361B/image-size/large?v=v2&px=999 "image.png")

comments: author: Karmandroid Singularity
body: Perfect!

This is what I am looking for, I wonder how can I missed such option on Board Configuration :)

Thank you


Tags: data-center

jira-data-center
How to manage navigation menus and menu items.
Asked by Barry Neilson:

Hi all,

I am using Jira Cloud.

There are various menu options that I don't want users to have access to. For example:

* Top navigation menu
  * Plans, Teams, Apps, Lefthand Menu dropdown (square dots icon), Project settings, etc.
  * Projects (**Included Free with Your Plan** , **Create Project**)
  * Dashboards (**Create Dashboard**)
  * Teams(**Create a Team**)
* Lefthand Sidebar
  * Projects (**Create Project)**

How can I remove, hide, prevent access to these features... or any feature that users should not have access to?

Is there an easy answer?

Cheers


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I do not believe we can limit these yet on cloud. On server we could but so far this has not been granted to us on cloud.

comments: author: Barry Neilson
body: Shame.

But thanks for your response.


author: Laura Campbell _Seibert Media_
body: Hi [@Barry Neilson](/t5/user/viewprofilepage/user-id/5564427) ,

Some of the settings you mentioned, such as create a project, are only visible if you are a Jira administrator or if you have given the Create Team managed project permission to users (or groups). Most of your users thus won't see it.

Additionally, for each project, only users with project administration permissions can edit project settings (keep in mind some settings, like workflows and custom fields can only be changed by global admins).

The square dots menu drop down lets users navigate between Jira, Confluence, and other products, as well as between different instances they may have accounts on. Is there a reason you don't want users to be able to navigate between products and instances?

Generally speaking the answer to prevent access to certain features is by setting up permission schemes and assigning users to the correct roles so they only can do what they need to.

comments: author: Barry Neilson
body: Thak you Laura. My concern is having options displayed even if they are not available to users. Users have a bad habit of clicking through options and then complaining bitterly to their administrator that expected features don't work whether entitled to view such features or not.

I'll spend more time on permissions and see how they work to hide such menu items.

Thanks for your response.


Tags: cloud

jira-cloud
CSV Importing Tasks/ Subtasks and IDs and Parent Ids
Asked by Katharine Conroy:

Based off [this example](https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/), I understand how to link stories, bugs, Epics, and subtasks using Issues ID's and Parent IDs, but what about Story \> Task \> Subtask.

![Capture.PNG](/t5/image/serverpage/image-id/342826i130AD10FDD7B3116/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Josh Costella
body: Hi [@Katharine Conroy](/t5/user/viewprofilepage/user-id/5189106)

Story and Task are at the same hierarchy level. Both of those can have their own Sub-tasks. In your example you have a Sub-task as a child of a Story.

To give a Sub-task to your Task (sixth issue) you'd have another row for a Sub-task and the parent value would be 6.

Does that make sense?

Let me know if you have any more questions!


Tags: cloud

csv

issue-id

jira-cloud

parent

parent-id

story

sub-task

task

upload
How do you link a Jira plan to a specific epic?
Asked by Grant Willison:

Portfolio Plan view is confusing and could really use a revamp - I am looking for how to create a portfolio plan view by a specific epic. I understand you click configure =\> issue sources =\> filter/project/board but the epics and tickets are not coming up under the 'filter' option.   
I simply want to create a plan from an epic - how do you do that / why is it that so difficult?


Answers:
author: Michelle Le - DevSamurai
body: Hello Grant Willison

You can check out these steps, hope it will help you.

To link a Jira plan to a specific epic and create a portfolio plan view focused on that epic, you can follow these steps:

### 1. **Create a Filter for Your Epic** {#toc-hId--2145827369}

* Go to Jira's **Issues** tab and select **Search for Issues**.
* Use JQL (Jira Query Language) to filter by your specific epic.
* Save this filter by clicking on **Save as** and give it a name like "Epic XYZ Plan Filter."

### 2. **Use the Filter in Your Portfolio Plan** {#toc-hId-341685464}

* Open your **Portfolio Plan**.
* Go to **Configure** (you can find this in the top-right corner).
* Under **Issue Sources** , click **Add Issue Sources**.
* Select **Filter** and search for the filter you saved earlier (e.g., "Epic XYZ Plan Filter").
* Once added, the plan will only include issues linked to that specific epic.

### 3. **Verify and Adjust Your Plan** {#toc-hId--1465768999}

* After adding the filter, check your plan to ensure that the epic and its related tasks are appearing correctly.
* You might need to adjust your view settings to focus on the details that are most relevant to your epic.

### Why It's Not Straightforward {#toc-hId-1021743834}

* Jira's Portfolio (now called Advanced Roadmaps) can be confusing because it's designed to handle large, complex data sets. The tool isn't inherently geared toward single epics but rather entire projects or teams. However, using filters allows you to narrow down the focus to a specific epic.
* The interface might seem convoluted because it's built to support various use cases, which can make simple tasks feel more complicated than they need to be.

### Additional Tip {#toc-hId--785710629}

* If the issues are not showing up, double-check that the filter is correctly pulling the epic and related issues. Sometimes, permissions or the scope of the plan may affect visibility, so ensure that the scope is correctly set in the configuration settings.

If this still doesn't resolve your issue, reviewing permissions or reaching out to Jira support might help.

comments: author: Johhnny_NFR
body: Hi Michelle, thank you for the tip


Tags: cloud

jira-cloud

planning-board