Full site admin not able to remove restrictions from a page
Asked by Steven Rhodes:

I am a site admin for Confluence Cloud. I have a space that has lots of page restrictions and have been given the task of cleaning up the restrictions. I am in an admin group that has space admin rights on this space, and my name is also given in the individual rights as admin.

I can see the list of restricted pages, but when i click any of the padlocks I get redirected to the page in question and told that I should request access from the owner.

### You don't have permission to view this page {#toc-hId-1145452308}

Hit the request access button and we'll find someone who can give you access.

If the page is under a page which is locked then I dont even get that option.

### You don't have permission to view this page {#toc-hId--662002155}

This is because it's inheriting restrictions from a parent page. A space admin or the person who shared this page may be able to give you access.

I have clicked on literally every locked page in the restricted pages list and it gives me the same No permission screen.

I dont expect to be able to see pages that are locked as an admin, but i do expect to be able to remove the restrictions, and right now, i cant. I have instead clicked on all the locks on all the pages that I can see in the restricted pages list and clicked 'request access'. Luckily, the user it goes to is still with the company otherwise we'd be in this 'solved' answer from a while back <https://community.atlassian.com/t5/Confluence-questions/Why-would-a-full-admin-in-confluence-be-unable-to-see-a-page-due/qaq-p/332529>

Now being able to see any sort of hierarchy in this restricted list is very frustrating, but not as frustrating as a feature that is clearly broken.


Answers:
author: Steven Rhodes
body: While yet again having problems with restricted pages in Confluence Cloud (this time a page not being listed in the Restricted Pages space admin page), I created a support ticket with Atlassian and it suggested I visit this page. The irony.

comments: author: Stefan Salzl
body: have there been any updates on your support ticket? faced with same problems :-/


author: Steven Rhodes
body: Create a support ticket.

Meanwhile, you can try removing the restrictions by using the middle mouse button (or ctrl+click) on the lock icon of any restricted pages which should a) try to open the page in a new tab and b) remove the restriction. This may work.

As Joe Cross said on the linked issue: "The problem is that I have no idea where this page sits in our 10+ level-deep hierarchy, so I can't trace back to see where the permissions originate. I am a space admin, so I can see any unrestricted page, but somewhere there is a restricted page with sub-pages that I can't get to."

This is the problem, along with people leaving the company and leaving behind a trail of page restrictions.

To be able to see where pages are locked and by who Atlassian are holding you to ransom for Confluence Premium: 'Upgrade to inspect permissions: Find out if users are being denied permissions from parent pages or the space. For tools to diagnose and fix permission issues, upgrade to Premium."


Tags: cloud

confluence-administration

permission

restriction