youngmon/atlassian-qna huggingface dataset:
Problem with DMARC for community-do-not-reply@em.atlassian.com
Asked by arnaldo.maggiora:

Hi,

we receive emails from  
community-do-not-reply@em.atlassian.com that have DMARC Fail error.  
We noticed that the sender SMTP changed, please set your DNS to allow the server:  
Remote Server  
o4.ptr116.us.khoros-mail.com  
Remote IP  
149.72.223.204  
TIA  
Arnaldo


Answers:
author: Dennis Stengele
body: We noticed the same. It is triggered by the misalignment between the From header and the domains in the smtp mailfrom command and the DKIM header:  

```
spf=pass (sender IP is 149.72.223.204) smtp.mailfrom=em9032.us.khoros-mail.com;
dkim=pass (signature was verified) header.d=us.khoros-mail.com;
dmarc=fail action=quarantine header.from=em.atlassian.com;
compauth=fail reason=000
```

Please fix this, Atlassian!
Somebody helps me figure out "ae95c541ebcc45fba715193108f116bb" error message?
Asked by Jiyeong Ham:

Currently I am facing error message "ae95c541ebcc45fba715193108f116bb".

Getting an error when trying to create a new Atlassian site. (ex. xxx.atlassian.net)  

The message appears after submitting an available yoursite.atlassian.net and reads:  

*"Something went wrong on our end. Please try again. If this keeps happening, [contact support](https://support.atlassian.com/contact/). (Issue ID for Atlassian use: ae95c541ebcc45fba715193108f116bb)"*   

Image attached for reference:

![error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/296852i3027BDAAEE102A96/image-size/large?v=v2&px=999 "error.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This really does need to go to Atlassian support, the Community cannot help you.

The one thing I would suggest is checking that your "yoursite" is a valid and simple word or phrase as a URL - it has no special or control characters in it, and no characters that would need escaping.


Tags: cloud

jira-software

jira-software-cloud
How do I get my certifications moved to my personal email
Asked by David Kollm:

I was recently separated from my company and all of my Atlassian training and certifications were under my company email address. How can I get these moved to my personal email address so I can validate to future employers that I indeed obtained these certs?


Answers:
author: Robert Wen_ReleaseTEAM_
body: For certifications, you can go to the Atlassian Certification portal (<https://www.certmetrics.com/atlassian/default.aspx>), and change your emails in the **Contact Info** tab.

comments: author: Kakada Eng
body: Can my company use my certificate after I move to my personal email?


author: Robert Wen_ReleaseTEAM_
body: Yes, on the Atlassian Certification portal add your work email to your Contact Info section under Affilliation Email.


author: Kakada Eng
body: [@Robert Wen_ReleaseTEAM_](/t5/user/viewprofilepage/user-id/3970316) Thank you.

I have removed my work email from the Affiliation but when i login with my work email and I still can see the certificates. Any idea why?
How to change Mail if my Mail is connected to my google account?
Asked by D Mateu:

Hello, I know that this question is repeated., but I can not solve my problem.   

I can't change the email because it asks me for the previous pass,  
but since I use Google to connect I don't have a previous pass.  
I request a reset of the previous pass at this link <https://id.atlassian.com/login/resetpassword> but I NEVER receive the email

I am needing to do this same process with more than one email from the company, but I have not yet managed to pass or move any, and there are 3 or 4 and I don't know what I will do then.


Answers:
author: Magic Mike
body: Hi [@D Mateu](/t5/user/viewprofilepage/user-id/5377678),

Did you raise a ticket at <https://support.atlassian.com/> ?

Best regards,

Mike
Change of domain
Asked by Daniel Frankovic:

HI We have change the domain and now we are not able to access our site, we are using Microsoft SSO to login into our site.

How to resolve this?


Answers:
author: connections unlimited
body: To resolve the issue after changing the domain and facing login problems with Microsoft SSO, you should update the domain settings within your Microsoft SSO configuration to reflect the new domain. Additionally, ensure that all relevant settings and configurations within your site or application are updated to use the new domain for seamless login functionality. If necessary, consider consulting Microsoft SSO documentation or support for specific guidance on updating domain settings.
How to login into Community with different account?
Asked by Tom?? Vrabec _neresit_cz_:

Hi guys,

actually I am member for a long time in here, but now, cannot get into my old account.

If I hit Log-in button on the top, there is no login screen, just login into the on-of-the-company account.

If I log-out and log-in again, same thing happens.

How do I login into my old Atlassian account?


Answers:
author: Charlie Misonne
body: Hi!

I have the same issue because I have multiple Atlassian accounts too. It's quite annoying especially on my smartphone.

I cleared all the cookies for atlassian websites. Then I logged in again with my Atlassian Community account.

I decided to use my other account in another Chrome profile to avoid the issue.

comments: author: Kieren _SmolSoftware_
body: Can confirm, this is the only way that works for me.


author: Tom?? Vrabec _neresit_cz_
body: What a solution for multimilion software community. Speachless.


author: James Hendrix
body: Ridiculous. I'm a consultant and I need to use my individual account in Community. Was it too difficult to add a "use another account" login option? Please fix this!
Error for setting assignee
Asked by ???:

I set assignee someone else, but always jira ticket has assignee as me.


Answers:
author: Trudy Claspill
body: Hello [@???](/t5/user/viewprofilepage/user-id/5601054)

Welcome to the Atlassian community.

Have you examined the History for the issue to see if there is an entry for your activity to change the assignee, and then another entry for the assignee being changed back to you?

Have you checked for Automation Rules that could be changing the Assignee back to you? You can find a list of recently executed Automation Rule in the Automation panel in the issue view. Click the Refresh button in that panel to update the information.

![Screenshot 2024-09-24 at 10.10.42?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349156i69BACC5AA136D9EC/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 at 10.10.42?PM.png")


Tags: cloud

jira-cloud
Problem: Jira Page unavailable
Asked by ???:

Hi, I have a problem with my jira project. I can't access to my project.

The error:

Page unavailable {#toc-hId--326680753}
--------------------------------------

Your Atlassian Cloud site is currently unavailable.  

Please check [Atlassian Status](https://status.atlassian.com/) for known problems.  
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

<br />

And link:

<https://weaclo.atlassian.net/>  

please help.  
Thank you


Answers:
author: Rilwan Ahmed
body: Hi [@???](/t5/user/viewprofilepage/user-id/5601057) ,

Welcome to the community !!

As per the policy, If *all* the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity.

<https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#What-happens-to-Free-plan-products-if-they--x27-re-inactive-for-too-long>

comments: author: ???
body: Thanks, I checked the policy.

Is there any way to reactivate the product that has been deactivated?


author: Trudy Claspill
body: Hello [@???](/t5/user/viewprofilepage/user-id/5601057)

Welcome to the Atlassian community.

Have you waited 5-10 minutes and then tried to access the site again?

When was the last time you were able to access the site?

comments: author: ???
body: Yes, I tried, but I couldn't access it.  
I don't remember the last time I went to the site, but it was probably last year.


author: Trudy Claspill
body: As [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) said, if there has been no activity (no logins) to your site for a free product for 120 days then the product would have been deactivated. Multiple emails would've been sent to the Billing contact before that occurred.

According to this page, there is a data retention period of either 15 days or 60 days after that deactivation during which the product can be reactivated. After the data retention period expires, the data is permanently deleted and cannot be recovered.

<https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/>


Tags: cloud

jira-cloud
How to add comments in Jira DC using JEMH
Asked by khushboo_puri:

How to add comments in Jira DC using JEMH?


Answers:
author: Ryan Clifton
body: Hello [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917)

There are currently a couple of different ways that JEMH determine if an email should create an issue or comment.

By default, will detect if the incoming email contains a Jira IssueKey within the subject and will also detect if there is a Message-Id within the References and/or In-Reply-To header of the email that has been associated to an existing issue. If either of these detection methods return a match Issue Key then JEMH will attempt to comment on that issue. If a match is not found then JEMH will create a new issue.

For more information about this see: [Associate an email with an issue](https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/467501083/Associate+an+email+with+an+issue)

If you require any further help, then feel free to create a support ticket with The Plugin People (JEMH Vendor) support. This can be done by emailing "support@thepluginpeople.com" or by using our [Portal](https://thepluginpeople.atlassian.net/servicedesk/customer/portal/1).

Regards,

Ryan (PPL Employee)

comments: author: khushboo_puri
body: Hi [@Ryan Clifton](/t5/user/viewprofilepage/user-id/5086069)

Do we need to use @Comment for adding comment?

we want to create new issue with comment


Tags: data-center

jira-data-center
If a meeting is canceled ? Resolve related requests as canceled>Done
Asked by Kipngetich Cornelius:

Hello,

I receive several team meetings invites. Is there a way I can cancel both the previous request and the new request? For example, I receive a meeting invite with the summary "A cup of tea this afternoon," and then it is canceled, followed by another email request titled "Canceled: A cup of tea this afternoon." I need an automation that marks both these requests as canceled and transitions them to "Done." with the current automation i have, it fails at the branch

Thanks!

![Screenshot 2024-09-25 121031.png](https://community.atlassian.com/t5/image/serverpage/image-id/349134i2F1AC8C54EDB9AC0/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 121031.png")![Screenshot 2024-09-25 122904.png](https://community.atlassian.com/t5/image/serverpage/image-id/349137iD8E104BA293D5347/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 122904.png")


Answers:
author: Muhammad Moazzam Hassan
body: Hi,   

I have corrected your rule and it is working fine there is an issue in syntax of the JQL. Please use this jql.  

summary \~ "\\"{{triggerissue.summary.substring(10)}}\\"" and summary !\~ "\\"Canceled:\\"" and project = "{{triggerissue.project.name}}"

PFA.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349216i36E5D50EDCF6CE02/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349217iC3E8EF3B1D868803/image-size/large?v=v2&px=999 "image.png")

comments: author: Kipngetich Cornelius
body: Hi [@Muhammad Moazzam Hassan](/t5/user/viewprofilepage/user-id/5063240)

Thanks, it does works, thanks very much![Screenshot 2024-09-25 214851.png](https://community.atlassian.com/t5/image/serverpage/image-id/349228iA2892A7BE10C729A/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 214851.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Why Jira shows as "<No comment>" when there is no "Work Description" entered ?
Asked by Srikanth Reddy Ningampally:

It is confusing how Jira shows as "No comment" when there is no "Work Description" entered, against the Time Spent in Work log?

It is observed, lot of users in my organization get confused with "Comments" section on the overall issue. When it says "No comment" under worklog, and add comment on the overall issue, instead of adding work description against the time spent.

Can it be said "\<No Work Description\>" instead of "\<No comment\>" when the user did not enter the work description against the time spent in work log ? Will this be fixed soon and being tracked, if someone already reported in the past ?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I don't see "no comment added" under worklog. Could you share a screenshot showing the specific message.

![Screenshot 2024-09-25 at 9.46.54?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349149i056BC5AA9FE80C65/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 at 9.46.54?AM.png")


Tags: cloud

jira-cloud

worklog
Cloning an instance
Asked by rykiel_pereira:

Does anyone know if it is possible to clone an instance of our Jira and confluence cloud? We would like to split from another team, and want to copy over all our data to a new cloud, but think it would be better if it's possible to clone our current instance with all the existing data.


Answers:
author: Trudy Claspill
body: Hello [@rykiel_pereira](/t5/user/viewprofilepage/user-id/5592869)

Atlassian provides a native feature for copying content from one cloud product site to another.

Refer to this for Jira

<https://support.atlassian.com/organization-administration/docs/copy-jira-data/>

And this for Confluence

<https://confluence.atlassian.com/cloudkb/migrating-from-confluence-cloud-to-confluence-cloud-691011969.html>


Tags: cloud

confluence

jira-cloud

jira-service-management
?Como definir la fecha de hoy v?a automatizaci?n?
Asked by Rodrigo Eduardo Gonz?lez Zavala:

Genere un flujo de automatizaci?n en un proyecto en JIRA, el cual modifica las incidencia una vez que se crean, pero necesito que uno de lo campos con forma de fecha sea siempre la fecha del d?a que se crea la incidencia.   

?que codigo utilizo en los valores inteligentes?   

<br />

<br />


Answers:
author: David Freitez
body: Hola [@Rodrigo Eduardo Gonz?lez Zavala](/t5/user/viewprofilepage/user-id/5600914) ,

En las automatizaciones puedes usar los [smart values](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/), dependiendo de como est? hecha tu automatizaci?n puedes usar 2 variables para tener el dato del momento en que fue creado el issue:

* Si el issue ya hab?a sido creado previo a la ejecuci?n de la automatizaci?n y ya la el issue exist?a: ***{{issue.created}}***- Returns the issue's creation date
* Si el issue esta siendo creado, puedes usar el smart value ***{{now}}***

Documentacion del NOW: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>

Espero te haya mi respuesta te haya ayudado, si tienes alguna duda, avisame.

Saludos,  
David

comments: author: Rodrigo Eduardo Gonz?lez Zavala
body: El problema que tengo es que el campo que quiero que se modifique con la automatizaci?n es de tipo FECHA (del que sale un calendario para seleccionar.

Intente con {{issue.created}} pero la automatizaci?n marca error, me parece que es porque el {{issue.created}} regresa fecha y hora y el campo tipo FECHA no es capaz de recibir ese input.

?hay alguna otra forma de hacerlo?


author: David Freitez
body: Hola [@Rodrigo Eduardo Gonz?lez Zavala](/t5/user/viewprofilepage/user-id/5600914)

Igual deber?a funcionar, ?puedes subir screenshots de la regla de automatizaci?n y del error que te arroja?, para as? poder ver el merjor el problema.

Gracias.


author: Rodrigo Eduardo Gonz?lez Zavala
body: David tienes raz?n, ya funciono,

el problema era que existen varios campos en mi proyecto con el nombre "FECHA" con lo cual al buscar remplazar el valor, la automatizaci?n no sab?a en cu?l.  
Cambi? el nombre del campor y coloque el campo inteligente {{issue.created}} y *voil?*funciono.

Muchas gracias


author: David Freitez
body: Bien!!! me alegra!!!

Gracias por marcar la respuesta como aceptada. Que estes muy bien, feliz tarde.

David.


author: Alex Ortiz
body: Cada vez que crea un problema en Jira, autom?ticamente completa una fecha de creaci?n que no se puede cambiar y se puede encontrar en la esquina inferior derecha del problema.

Pero, si a?n desea realizar la automatizaci?n, entonces necesita: Issue.created

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>

comments: author: Alex Ortiz
body: Haga clic en la fecha para ampliar y ver la fecha completa![Screenshot 2024-09-24 at 6.33.07?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349132i1102AF495FA8A8D2/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 at 6.33.07?PM.png")


Tags: cloud

jira-cloud
Is there a way to copy a workflow scheme AND it's associated workflows and screens?
Asked by Josh McManus:

My instance has a lot of projects, and a lot of teams. I often find that one team will want to tweak one thing about a screen or issue workflow, but the process to copy the workflow scheme, copy each of the workflows, and copy any screens those workflows use, and then reassociate everything all over again to be highly tiresome and I would love the ability to split off these elements so that all are copied and associated in a single command. Any ideas?


Answers:
author: Luka Hummel - codefortynine
body: Hello [@Josh McManus](/t5/user/viewprofilepage/user-id/3982832)

While Jira does not have a native function for copying a workflow scheme along with its associated workflows and screens in one step, our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2820986) might help streamline this process. Deep Clone allows you to clone entire Jira projects, including workflows, schemes, and issues.

If you only want to clone the projects with its schemes, you can just stop after the project is cloned, and you don't need to clone the issues.

If you want to clone and associate the schemes you need to select the option under **Show advanced scheme options**.

![2024-09-25 13-57.png](https://community.atlassian.com/t5/image/serverpage/image-id/349231iFA8380E4D9FB1462/image-size/large?v=v2&px=999 "2024-09-25 13-57.png")


author: Trudy Claspill
body: Hello [@Josh McManus](/t5/user/viewprofilepage/user-id/3982832)

There is not a native, prebuilt solution for that. Are you willing to consider third party apps?

Do you really want new copies of everything? If only one screen in one workflow needs to be modified, you only need a copy of the workflow scheme, the one workflow, and the one screen. The Workflow Scheme can otherwise reuse all the workflows and screens that are not changing.


Tags: cloud

jira-cloud
How to auto-assign issues based on an Organization detail field
Asked by Sean Smith:

Hello everyone,

We have customers on every continent and would like to auto-assign new issues to the team member responsible for the customer's continent.

We had hoped to use the Service Desk Organization Details fields for this. The idea was to add a field with a drop-down for the different continents and then use automation to check the reporters' organization and the location field to assign the issues.

Are we taking the wrong approach to this?


Answers:
author: Dave Mathijs
body: Hi [@Sean Smith](/t5/user/viewprofilepage/user-id/4143480) You could create an automation rule for this. Based on the customer's organization, change the value of the continent (in a custom field, type single select). This rule is then the trigger for another automation rule that assigns the issue based on the value change in that "continent" custom field.

comments: author: Sean Smith
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)

Is there no way to use the Organization Details fields? Rather then create yet another custom field?

![Monosnap AIR22 - Organizations - Service project -.png](https://community.atlassian.com/t5/image/serverpage/image-id/349136i97E072C29D2303D6/image-size/large?v=v2&px=999 "Monosnap AIR22 - Organizations - Service project -.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Hi Community, I want to filter tickets which is having sub task. Please help me with the query here.
Asked by Aravinthakumar K:

![Screenshot 2024-09-25 013901.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349082iAEA528E40B7F384D/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 013901.jpg")


Answers:
author: Laurie Sciutti
body: Hi [@Aravinthakumar K](/t5/user/viewprofilepage/user-id/5600811) and welcome to the Community! If you use ScriptRunner you can use the following:

```
issueFunction in hasSubtasks()
```

Ref: <https://docs.adaptavist.com/sr4js/8.25.0/features/jql-functions/included-jql-functions/sub-tasks#hassubtasks>


author: Trudy Claspill
body: Hello [@Aravinthakumar K](/t5/user/viewprofilepage/user-id/5600811)

Welcome to the Atlassian community.

Can you please provide more information about what you want in the results of your filter?

Do you want only issues that have subtasks?

Are you trying to get the subtasks under all the issues that match your filter?

Are you trying to get just the subtasks that directly match the criteria of your filter?


Tags: cloud

jira-cloud
Backlog exclusion
Asked by Derek Kauble:

How can I exclude issues that are in the backlog via my JQL Query.


Answers:
author: Trudy Claspill
body: Hello [@Derek Kauble](/t5/user/viewprofilepage/user-id/5401799)

Welcome to the Atlassian community.

What is the current filter for your board?

What do you want to exclude?

comments: author: Derek Kauble
body: project = "CS" and type = "Story - EDI" and status in (Connected, Testing, Started) ORDER BY created DESC

how do I include or exclude backlog issues from this query


author: Trudy Claspill
body: Are you working with a scrum board or a Kanban board?

Are you referring to the list of issues that appear under the heading "Backlog" on the Backlog screen associated with at same board?

Are you working with a Team Managed project or a Company Managed project? Find that information at the bottom of the navigation panel on the left when you are viewing the board

If you are working issues in a scrum board you can exclude the issues in the "Backlog" list by adding this criteria:

sprint in openSprints()

Learn more about using the Sprint field in filters from this document:

<https://support.atlassian.com/jira-software-cloud/docs/jql-fields/>


author: Derek Kauble
body: This is a Kanban board. Yes I'm referring to the backlog of the same board.

It is a team managed project.


author: Trudy Claspill
body: In a Team Managed project Kanban board being in the Backlog is not based on the Status of the issue (as it is in a Kanban board for a Company Managed project).

Unfortunately at this time there is not a JQL option for checking if an issue is in the "Backlog" list or on the Board for a Team Managed project Kanban board.

There is a change request asking for such functionality to which you can add your vote/comments.

<https://jira.atlassian.com/browse/JSWCLOUD-20433>

In other Questions on the same topic users are relying on work arounds such as leaving the Assignee blank when the issue is in the Backlog, and then using that as the criteria for selecting/excluding the issues.


Tags: cloud

jira-cloud

jira-service-management