youngmon/atlassian-qna huggingface dataset:
Is it possible to add a read-only field in the request view for customer ?
Asked by Thierry Bouvet:

Hello everybody,

I want to add a "due date" to a request view (in certain request type) but I want this field in read-only.

The goal is to display this information when the agent submit it.

Is it possible please ?


Answers:
author: Kate Pawlak _Appsvio_
body: Hi [@Thierry Bouvet](/t5/user/viewprofilepage/user-id/5351076)

As Rebekka mentioned, it's not available as a native feature. You can achieve it using our app [**Feature Bundle for Jira Service Management**](https://bit.ly/FeatureBundle_C).

With this app you can display fields as read-only on request details view but not only. We have a lot of features in this app which can enhance you customer portal, for example possibility to edit requests by customers.


author: Rebekka Heilmann _viadee_
body: Hi [@Thierry Bouvet](/t5/user/viewprofilepage/user-id/5351076)

that's not possible without any Marketplace App. There are several that will provide more insights to the customer.

You could, however, create an Automation rule that publishes the field value (everytime it changes) as an external Comment to the customer.

comments: author: Thierry Bouvet
body: Thanks [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395)

I will try this solution.

Do you already have used some Marketplace App ?


author: Rebekka Heilmann _viadee_
body: Hi [@Thierry Bouvet](/t5/user/viewprofilepage/user-id/5351076)

I have not. I know that [Extension for Jira Service Management \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview) provides that functionality, but there will be more than this one App.


Tags: cloud

jira-service-management

jira-service-management-cloud
Commentaire dans une transition : avoir les r?ponses standardis?es
Asked by Marc Gouaillard:

Bonjour,

J'aimerais savoir comment avoir les r?ponses standardis?s dans les commentaires comme celles des commentaires du ticket.

Cordialement.

Marc


Answers:
author: Marc Gouaillard
body: Bonjour,

J'ai fait une demande au support Atlanssian et il 'a indiqu? que c'est une ?volution qui est prise en compte.

Je n'ai plus qu'? attendre son d?ploiement

Cordialement

Marc


author: Mohamed Benziane
body: BOnjour,

Pouvez vous d?taill?s votre demande svp. Vous souhaitez avoir des commentaire pr?enregistr? dans les tickets afin de les utiliser sans avoir a les entrer manuellement ?

comments: author: Marc Gouaillard
body: Bonjour,

Merci d'avoir pris en compte ma demande.

J'ai fait une demande au support Atlanssian et il 'a indiqu? que c'est une ?volution qui est prise en compte.

Je n'ai plus qu'? attendre son d?ploiement

Ma question ?tait : est-il possible d'avoir les r?ponses standardis?es au niveau du commentaire dans une transition avec un ?cran de workflow.

Cordialement

Marc


Tags: cloud

jira-service-management

jira-service-management-cloud
Creating subtasks from service request
Asked by Gunnar Helgi:

Hi,

On creating a "Onboard new employees" service request I'd like to automatically create multiple different subtasks to create an account for (for example):

ActiveDirectory

Google Workspace

Payroll system

Zendesk

etc.

Each subtask is managed by a different person hence the split subtasks.

Is this possible via either UI or scripting?


Answers:
author: Jack Brickey
body: You could easily do this using automation. The basic structure would look like below.

* trigger - issue created
* condition - field condition, request type = "onboard new employees"
* action - create sub-task with parent set to trigger issue

comments: author: Rudy Holtkamp
body: Note: since sub-tasks don't have a request type, they will not show up in the portal for the customer. (Which might be exactly what you want, but it is good to know, why they won't show up).


author: Humashankar VJ
body: Hi [@Gunnar Helgi](/t5/user/viewprofilepage/user-id/5428760)

Interesting Problem statement  
This can be fixed by creting a rule that should trigger when a service request is created  
You have to add actions to crete subtasks

Consider including the assignee for each subtasks to ensure it us assigned to the corresponing member

This part we able to achieve by using the scripting with the help of scriptrunner

However you can try the above solution and Let us know if it is not solved - Happy to help !!

Thanks

Huma


Tags: cloud

jira-service-management

jira-service-management-cloud
Google Sheets - JSM Asset import process
Asked by Alejandro Alcuaz Temi?o:

Hello everyone,

My team and I are currently working on introducing Assets into our requests. As of now we are able to import a csv uploaded directly from our computers, but as our company is G-Suite oriented, we would like to find a solution that helps us with our import process and its automation.

We are seeking for a solution that allows us to update the data import from a specific google sheet that periodically updates. Once that information updates inside the google sheets, we would like to update all the objects inside the same import that was once created.

If any of you found the same problem, all help would be welcome!

Thank you all in advance


Answers:
author: Ignacio Aredez GenAI Expert
body: To automate the import of assets from Google Sheets to Jira Service Management (JSM), you can follow this process:

Preparation: Ensure your Google Sheets data format matches JSM's import requirements.

Integration Method:

Use Atlassian Marketplace Apps that connect Google Sheets with Jira.  
Or, use automation platforms like Zapier or Integromat (Make) to create workflows.  
Alternatively, develop a custom script that uses both Google Sheets and Jira APIs for more control.

<br />

Setup:

For apps, follow their setup guides.  
For Zapier/Make, set up a zap/automation where the trigger is the update in Google Sheets, and the action updates JSM assets.  
For a custom script, schedule it to run at intervals that match your update frequency, using APIs to transfer data.

<br />

Implement Logic:

Ensure your solution can identify and update changed data without duplicating.  
Test: Validate the integration with a small dataset before full deployment.

Monitor and Maintain: Set up monitoring for errors and prepare for maintenance needs.

Document and Train: Document the process and train your team on the new workflow.


author: Humashankar VJ
body: Hi [@Alejandro Alcuaz Temi?o](/t5/user/viewprofilepage/user-id/5420207) - Have you tried setting up trigger to run the import script at periodic interval - that way you able to fix this


Tags: api

assets

cloud

csv

google-sheets

import

jira-service-management

jira-service-management-cloud
Splunk Integration
Asked by Raymart Cruz:

We have a request to integrate Splunk into our JSM. I saw this guide ([Integrate with Splunk)](https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-splunk/). What's "team's operations page" means and where can I see it? I don't see **Add Integration**on my end.

![Screenshot 2024-02-13 at 7.49.37?PM.png](/t5/image/serverpage/image-id/306081i7ECD3BAAF6E359BF/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 7.49.37?PM.png")

![Screenshot 2024-02-13 at 7.51.17?PM.png](/t5/image/serverpage/image-id/306084i36FF0F3C9A0E254A/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 7.51.17?PM.png")


Answers:
author: Marc - Devoteam
body: Hi [@Raymart Cruz](/t5/user/viewprofilepage/user-id/5014483)

On the article I see this information:

"The feature described in this article is currently rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site."

I would contact Atlassian via Atlassian Support and ask if the integration can be made available for you.

comments: author: Raymart Cruz
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Will contact support now. Thank you


Tags: cloud

jira-service-management

jira-service-management-cloud

splunk
once customer is invited to a project, how long does it take for customer to access the project ?
Asked by Lakshmi Kumari:

Team,

Please confirm on an average, once customer is invited to a JSM project, how long does it take for customer to access the project/service desk portal?

It's been an hour that I have sent an invite to the customer but they are still unable to access the project. They are receiving below error when they login to the service desk portal.

![Screenshot 2024-02-13 at 5.36.50?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306089iC6671AC879861EB1/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 5.36.50?PM.png")

![Screenshot 2024-02-13 at 5.24.24?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306088i392450E6164C6C2C/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 5.24.24?PM.png")


Answers:
author: Nikola Perisic
body: Hello [@Lakshmi Kumari](/t5/user/viewprofilepage/user-id/5203874)

Have you added this user to the project with the role of Service Desk Customer?

comments: author: Lakshmi Kumari
body: Hi Perisic.. I have added the same use to the role of Service Desk Customer too.

Below is the attached snapshot

![Screenshot 2024-02-13 at 6.05.34?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306101iF8D3722898EA1678/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 6.05.34?PM.png")


author: Nikola Perisic
body: Hello, have you checked your "Customer access" option within your service desk project: <https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/>


author: Lakshmi Kumari
body: Yes, below are the restrictions i have set in customer permissions.

Please confirm if the settings that I have made so far is incorrect ?

![Screenshot 2024-02-13 at 6.31.31?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306108iC5A9F95B76F408EF/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 6.31.31?PM.png")


author: Nikola Perisic
body: Disregard my link please it was related to a different question. When you click on "update the customer access settings":

![Screenshot 2024-02-13 at 14.04.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/306109i54D08092A8036F55/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 14.04.41.png")


author: Lakshmi Kumari
body: Hi Perisic, I have made necessary changes to customer access section, i will keep you posted on this after testing to see if the configuration has helped.

Thank you once again for responding to all my requests.

Regards,

Lakshmi


Tags: cloud

jira-service-management

jira-service-management-cloud
Can't login bitbucket because email not existing anymore
Asked by Syl:

Hi,

For a long time I didn't use bitbucket. I used to login with my username but that changed.

I know the e-mailadres I used but it doesn't exist anymore so I can not receive the verification link. How can I solve this? The e-mailadres is changed to a similar email.

For now I created a new account but I need access to the existing projects on bitbucket.


Answers:
author: Syahrul
body: Hey [@Syl](/t5/user/viewprofilepage/user-id/5086082)

G'day, and welcome to the community!

We have not allowed users to log in via username for a few years as we are moving towards email login.

I can help to search for your old account if you still remember your username, so please get back to me so I can create a support ticket.

Cheers,  
Syahrul

comments: author: Chris
body: Hello [@Syahrul](/t5/user/viewprofilepage/user-id/744536) I actually have the same problem, created a new account and now would like to somehow get back the stuff from my old one... I should still know the user name of old... Can you help me out?  
Thanks and best regards,  
Chris
how to change mail server user name and password
Asked by Guntakula_ Jayachandra:

Hi,

I need help with the mail server username and password.

Bitbucket setup was done long back, and I would like to change the SMTP username and password. This bitbucket is set up on the aws ec2.

Thanks

JC


Answers:
author: Christian Glockner
body: Hi JC,

You can configure your mail server settings through the UI - see <https://confluence.atlassian.com/bitbucketserver/setting-up-your-mail-server-776640427.html>

Cheers,

Christian  
Premier Support Engineer

Atlassian


Tags: bitbucket-server

server
How to trigger a pipeline when a PR is merged?
Asked by ramiro-okteto:

I created a pipeline that provisions resources when a pull request is created, and every time a commit is pushed to the branch:

```
pipelines:
? pull-requests:
? ? '**':
? ? ?- step:
? ? ? ? ? ? script:
? ? ? ? ? ? - ./deploy.sh?${BITBUCKET_PR_ID}

```

Is there a similar trigger/event available to run a pipeline when the PR is merged? I want to be able to run a \`destroy.sh\` script when the pull request is merged to clean up the resources that I created.


Answers:
author: Michael Hohlfeld
body: Hi,

you can add a pipeline step for you target-branch.

The pipeline for your branch "test" runs than automatically when the PR is merged:

```
pipelines:
? pull-requests:
? ? '**':
? ? ?- step:
? ? ? ? ? script:
? ? ? ? ? - ./deploy.sh?${BITBUCKET_PR_ID}
? branches:
? ? test:
? ?   - step:
? ? ? ?   script:
? ? ? ? ? - ./cleanup.sh
```

The only thing I'm not sure: Is it possible to use than the ${BITBUCKET_PR_ID} for the cleanup.sh... mhhh ....

comments: author: ramiro-okteto
body: Ah that's interesting. I thought that would run every time there's a new commit on that branch.


author: Michael Hohlfeld
body: You think right... For every new commit on that branch the branch-pipeline will run... and for every merged PR on that branch


Tags: bitbucket-cloud

cloud
SSH key
Asked by Sky Darkness:

hello! I not have add my public ssh key to account, because I add key to another job account and when I leave from this job - my account has been deleted. But public ssh key - no. I not want generate another key. What I need to add my pub key to account?

ssh -T git@bitbucket.org

authenticated via ssh key.

You can use git to connect to Bitbucket. Shell access is disabled


Answers:
author: Niklas Hanft
body: This is exactly what I am experiencing. In addition to that. The clone over https seems not to work with the password I am using for the web login.

When cloning bitbucket uses my username, when logging in it wants my email.

I cant use bitbucket at all due to the combination of these issues.


Tags: bitbucket-cloud

cloud
Bitbucket: Converting from Server to Data Center
Asked by Kunal Saraf:

Hi,

We are planning to migrate the Bitbucket Server Edition to Data Center Version. I have seen Atlassian Document which says if we update or add the data center license into the server application then automatically Bitbucket Server Application will be converted to Data Center Edition.

Anyone have idea about the same?

Thanks,

Kunal


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Kunal Saraf](/t5/user/viewprofilepage/user-id/4734654) ,

that is related just to license management. Please take a look to the following articles :

* <https://confluence.atlassian.com/bitbucketserver/migrate-from-server-to-data-center-996641211.html>
* <https://confluence.atlassian.com/bitbucketserver/set-up-a-bitbucket-data-center-cluster-996641208.html>

Hope this helps,

Fabio

comments: author: Kunal Saraf
body: Thanks [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) for helping out.


author: Fabio Racobaldo _Herzum_
body: you're welcome [@Kunal Saraf](/t5/user/viewprofilepage/user-id/4734654)


Tags: bitbucket-server

migration-customer-care

server
How to resolve issue while attempting to pull
Asked by Tony Ho _Vinova_:

Can anybody help me to check this issue when try to pull. Thank you so much!

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks fetch --no-tags origin

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks pull origin feature/kwa-417  
From <https://gitlab.com/myproject/backend>  
\* branch feature/k-417 -\> FETCH_HEAD

fatal: Not possible to fast-forward, aborting.  
Completed with errors, see above.


Answers:
author: Erez Maadani
body: Hey [@Tony Ho _Vinova_](/t5/user/viewprofilepage/user-id/5084712)

git pull is actually git fetch and git merge.

As you can see above, git fetch is working fine so the failing step is the merge from your local copy of your remote branch into your local branch.

The error you get is that it's not possible to do fast-forward, which probably means that you have local changes/commits which were not pushed to the remote branch. The command \`git status\` will help you to get more info.

If you need to keep your local changes, the most common option to resolve this kind of issues, is to use explicit merge strategy, and not the only-fast-forward strategy. Have a look here: <https://www.atlassian.com/git/tutorials/using-branches/merge-strategy> for more info.

Another option would be to:

* Move your local changes/commit to a different branch.
* Reset your local branch back to the last common commit with your remote branch
* Merge the changes from your remote branch
* Re-apply the changes from the new branch you created on your local branch.


Tags: atl-gruland

git
Container ID 166536 cannot be mapped to a host ID" error on Multistage docker build
Asked by Graham Benton:

I have a multi stage Dockerfile that builds fine on my local machine.

In a bitbucket-pipeline it gives the above error when copying from the build image to the final image.

This post <https://community.atlassian.com/t5/Bitbucket-articles/Changes-to-make-your-containers-more-secure-on-Bitbucket/ba-p/998464> implies it has something to do with out of range uid/gid values, however I have checked, and both are 1000, on the source and target.

Is there anything else I can check?


Answers:
author: Graham Benton
body: Switching to using buildkit got around the problem.


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

docker
invalid input
Asked by tamil.needi:

Hello Team

I am trying to add multiple SSH keys in bitbucket pipelines

Followed this article to create the key ( encode and decode )

<https://support.atlassian.com/bitbucket-cloud/docs/variables-and-secrets/>

Snippet:  
- mkdir -p \~/.ssh;touch \~/.ssh/encValue;echo $JUMP_KEY \> \~/.ssh/encValue;cat \~/.ssh/encValue  
- (umask 077 ; base64 -di \~/.ssh/encValue \> \~/.ssh/id_rsa)  
But getting below error  

```
umask  077 ; base64 -di ~/.ssh/encValue > ~/.ssh/id_rsa)base64: invalid input
```

I have tried in server manually to debug this and it works fine , but in bitbucket seems its not working fine .


Answers:
author: Syahrul
body: Hey [@tamil.needi](/t5/user/viewprofilepage/user-id/5082194)

G'day.

Looking at the error, I suspect that the SSH encoding is invalid hence it's unable to decode.

To verify this, try not to use secure variables on the encoded SSH key and ensure that the encoded variables echo output in the build is the same as the one generated on your end.

Let me know how it goes

Cheers,  
Syahrul


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
Unable to import the backup + you are not permitted to access this resource
Asked by Allimuthu Visweswaran:

Unable to import the backup + you are not permitted to access this resource

{  
"errors": \[  
{  
"context": null,  
"message": "You are not permitted to access this resource",  
"exceptionName": "com.atlassian.bitbucket.AuthorisationException"  
}  
\]  
Command I use:

curl -u superuser -v -s -n -X POST -H 'Content-type: application/json' -d '{"archivePath":"Bitbucket_export_63.tar"}' <http://127.0.0.1:7990/rest/api/1.0/migration/imports> \| jq .


Answers:
author: Andreas Pabst
body: Did you manage to solve this problem? I'm having the same problem right now. The "exports" interface works fine, but the "imports" interface returns the "not permitted to access this resource" error. According to the documentation both require the same privileges.


Tags: bitbucket-server

server
authentication issue in git clone by https
Asked by Konrad M:

hello, I'm new to git and I'm learning from the 'Learn Git with Bitbucket' guide. I did all the steps according to the instructions until the git clone command to import the repository to the local computer (step 1 point 8).  
Using the https option after entering the password, I get an authentication error. The suggestion in the guide doesn't apply to me because I'm running Ubuntu wsl2 in Windows 11.  
This issue is stopping my further learning so how can I solve this problem? I would add that it would be worth updating this tutorial as well, as it is widely recommended on the web (this also applies to gui usability differences).


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Konrad M](/t5/user/viewprofilepage/user-id/5083837) ,

welcome to the Atlassian community!

Here a useful guide about how to clone a repo <https://support.atlassian.com/bitbucket-cloud/docs/clone-a-git-repository/>

Fabio

comments: author: Konrad M
body: Hi Fabio,

thanks for the answer but this guide doesn't help, because on ubuntu wsl cloning via https does not work. According to the info from the atlassian community, I need to set a password for the app. But for what application should I set a password to apply clone command in ubuntu terminal. I can't find this in the posts (and it's not just me from what I see). SSh key method doesn't work for me either.

Konrad


author: Konrad M
body: ok i finally found it  
create a password for the application in personal settings,

write down this password because after closing the window we will not recover it,

then in the clone command enter the above-mentioned password according to the formula:

git clone https://\<bitbucket_username\>:\<app_password\>@bitbucket.org/\<repo_name\>.git  
label name doesn't matter - just create a password, save it and enter into the formula.

It works in Ubuntu wsl

Konrad


author: Fabio Racobaldo _Herzum_
body: thanks for sharing. Mark this answer as accepted


Tags: bitbucket-cloud

cloud
"message": "You are not permitted to access this resource", while importing
Asked by Allimuthu Visweswaran:

I'm trying to import achive using sysadmin user. It says unauthorized.

"errors": \[  
{  
"context": null,  
"message": "You are not permitted to access this resource",  
"exceptionName": "com.atlassian.bitbucket.AuthorisationException"  
}  
\]  
}


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Allimuthu Visweswaran](/t5/user/viewprofilepage/user-id/5083735) ,

welcome to the Atlassian community!

THere is a solved thread that could help you on that <https://community.atlassian.com/t5/Bitbucket-questions/Receive-You-are-not-permitted-to-access-this-resource-when/qaq-p/840642>

Fabio


Tags: bitbucket-server

server
SSH Clone on Windows not authenticating
Asked by Exolent:

I followed Bitbucket's instructions on setting up SSH keys on Windows 10 and everything seems to work except for actually cloning the repository.

I created a new SSH key using \`ssh-keygen\` and I have verified that \`ssh-agent\` is running and that my private key is added to my SSH agent.

I then added the public key to my Bitbucket account. Running \`ssh -T git@bitbucket.org\` says I'm authenticated.

I tried cloning and get permission denied (publickey) error.


Answers:
author: Exolent
body: Naming the SSH key when generating seemed to cause problems. I generated a new key with all defaults (file path, no pw) and then used that and it worked for me.


Tags: bitbucket-cloud

cloud

ssh

windows
How to delete remote bitbucket repo through the terminal using Git
Asked by Chance wilson:

I created a repo on bitbucket and added it through the terminal, but i realized i made an error, and wanted to delete it. I deleted the repo on bitbucket, but cannot figure out how to remove it through Git, so I can add a new one. Any help is appreciated!


Answers:
author: Erez Maadani
body: Hey [@Chance wilson](/t5/user/viewprofilepage/user-id/5083217)

As you already removed the repo on BitBucket, you can just delete the current local repo folder and clone the new repo using the git client.