youngmon/atlassian-qna huggingface dataset:
Is there any way to get all user/accountIds from an API
Asked by Mat?as V?lgyi:

I'm still trying to create an automation that allows me to unlicense users that does not use Jira Cloud for a given time, but I'm unable to find an endpoint that allow me to get all my managed users, so I can process/ check against this endpoint

***<https://api.atlassian.com/admin/v1/orgs/{orgId}/directory/users/{accountId}/last-active-dates>***  
Is there any way of accomplish this that's not getting the CSV from the admin UI?


Answers:
author: Jim Knepley - ReleaseTEAM
body: I think you're looking for the "[Get managed accounts in an organization](https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-get)" call.

It looks like the response is paginated, so you'll need to manage that. Thankfully, the "links.next" attribute is easy to use.

comments: author: Mat?as V?lgyi
body: oh! you saved me there! thank you very much!


Tags: api

cloud

portfolio-for-jira-cloud

python
Inconsistent issue lists between users
Asked by Chad Gallant:

I built a Jira plan and a view called "Feature List by Priority". It works great for me, but for other users, there are several issues missing when they view the same URL with the same config. Can someone tell my why this is happening and how to fix it? I'm trying to use this for the C-suite


Answers:
author: Scott Schellhardt
body: Hi Chad,   

Some initial questions that are good to think about when troubleshooting this type of issue are:  

1. Does the user have access to the Plan ?

2. Does the user have access to the Projects being pulled into the view ?

3. Does the user have access to the filter that is associated with the view ?   

Typically its one of these things that cause this issue. Namely the 2nd if they are able to see some issues but not others.


Tags: cloud

jira-plan

portfolio-for-jira-cloud
Is Dependencies Report really still an Early Access Feature?
Asked by David Vojtko:

Hi there,

In the Jira version 9.10.12 Dependencies Report is still listed among the Early Access Features.

* Why is it still an Early Access Feature?
* This feature exits already for ages, doesn't it?
* When is it planned to end the Early Access Feature phase?
* What are issues we could experience once it is enabled?

Some companies do not want to work with features which aren't final yet, which is our case. And it is such a great feature! ?

Thank you for a quick response in advance,

David


Answers:
author: Eddie Meardon
body: Hi [@David Vojtko](/t5/user/viewprofilepage/user-id/5539387)

You're right that the Dependencies report has been in Early Access for a long time (about four years, at this point). Honestly, I'm not sure when the Early Access moniker will be removed.

That said, the version included in DC is very stable, and the documentation for the [Dependencies Report in Jira DC](https://confluence.atlassian.com/jirasoftwareserver/the-dependencies-report-in-advanced-roadmaps-1077915784.html) is up to date with all of its capabilities. The only thing that makes it an Early Access feature is that:

- you might encounter some small UX bugs, and   
- it doesn't have all the features that are included in the Cloud version

Hope this helps.

Cheers

Eddie

comments: author: David Vojtko
body: Hi Eddie,

thanks a lot for your answer, I hope it will be sufficient. :-)

Cheers,

David


Tags: data-center

portfolio-for-jira-data-center
Jira Plans/Advanced Roadmaps progress issue type not displayed
Asked by PJB:

How do we ensure the Progress (Issue Count) progress bar displays on the view?  
This field displays on some plans, not others.

We are trying to show the Epic and story level of an Plan Roadmap view.


Answers:
author: Ku?be
body: Hi [@Phil Burgard](/t5/user/viewprofilepage/user-id/5132083)   

Did some light research...and found that By configuring the view settings, verifying field configurations, and checking filters and permissions, you should be able to display the Progress (Issue Count) progress bar in your Jira Plans/Advanced Roadmaps.  

***This Doc could help*** : <https://confluence.atlassian.com/jirasoftwareserver/troubleshoot-missing-issues-in-advanced-roadmaps-1044784180.html>  

Hope this helps!

comments: author: PJB
body: Thank you Very much Kugbe. many rules outlined in that article you posted above.  
I will check each.

Phil


author: Eddie Meardon
body: [@Phil Burgard](/t5/user/viewprofilepage/user-id/5132083) Quick to add on to [@Ku?be](/t5/user/viewprofilepage/user-id/4896959)'s comment: if you're on Cloud, [the documentation for this procedure can be found here](https://support.atlassian.com/jira-software-cloud/docs/troubleshoot-missing-issues-in-your-plan/). (The version they linked is for DC/Server)
Future sprints I created in advanced roadmaps is not appearing as such
Asked by Angelo Roque:

I have created the future sprints in preparation for our PI planning but in our sprint capacity management view, I am unable to see the specific sprints that I created. All I can see is the projected sprint. I have already configured my issue source.

![projected sprint.png](https://community.atlassian.com/t5/image/serverpage/image-id/332937i0024096F6BAF4BCA/image-size/large?v=v2&px=999 "projected sprint.png")

Ty!


Answers:
author: Mohammed Aamer Khan
body: Hi [@Angelo Roque](/t5/user/viewprofilepage/user-id/4237604)  

This is most likely linked to the way you have configured issue sources of your plan. Sprints are a feature of a **scrum board** , and they would normally be loaded into your plan automatically when you choose a **board** as an issue source.

Check your plan settings / issue sources and verify how you are now pulling in issues into your plan. My guess is that you may be using either projects or filters there as the source(s). Replace those with your actual board(s) where your sprint was created and that should fix this.

Hope this helps!!

comments: author: Angelo Roque
body: Thanks [@Mohammed Aamer Khan](/t5/user/viewprofilepage/user-id/5297319) for your reply. I actually have the board already indicated as an issue source. And I can see the future sprints that I created in the dropdown.

What is weird also is the current sprint is showing exactly as it but the future sprints aren't

![Current Sprint.png](https://community.atlassian.com/t5/image/serverpage/image-id/333168i3A0B78E12377D2D2/image-size/large?v=v2&px=999 "Current Sprint.png")


Tags: data-center

portfolio-for-jira-data-center
Preview of linked confluence start page bugged?
Asked by Niklas Zarnecke:

Hey,

I'm not quite sure if this is a bug or the normal behavior.

A user linked the start page from a Confluence space to a Jira issue. It seems like there is no way to get the preview of the start to work in Jira, all we see is this:

![confleunce bug.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/333446i2A33F12D1FB533F4/image-size/large?v=v2&px=999 "confleunce bug.PNG")

Did anyone have the same problem, and was there any way to solve the issue?

Best Regards  
Niklas


Answers:
author: Marc - Devoteam
body: Hi [@Niklas Zarnecke](/t5/user/viewprofilepage/user-id/4571269)

The default page in Confluence is a personal page in Confluence. A uses sees there latest updated, edit, ect..

This page is only for that user, so other users can't see that page.

Or what is the page that the user linked, can anyone in Confluence see this page, are the permissions correct on the page and the space the page is on?

comments: author: Niklas Zarnecke
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

thanks for the answer. We are trying to use the home page of a Confluence space.  
The screenshot from above is shown in the linked home page of the space when uses in Jira.

Quite odd for me, because the permissions are set for everybody in our company..

Best Regards  
Niklas


author: Marc - Devoteam
body: Hi [@Niklas Zarnecke](/t5/user/viewprofilepage/user-id/4571269)

Can you share the config, how the user set this up.


Tags: cloud

portfolio-for-jira-cloud
Darshan Hiranandani : troubleshoot and resolve issues with not receiving emails from Jira?
Asked by Darshan Hiranandani:

Hey team,

I'm Darshan Hiranandani, currently facing an issue where I'm not receiving emails from Jira, and I could use some guidance on troubleshooting and resolving this issue. Could you please share your suggestions on what steps I should take?

Regards

**Darshan Hiranandani**


Answers:
author: Mayura
body: Hey [@Darshan Hiranandani](/t5/user/viewprofilepage/user-id/5486324) ,  

Thank you for your question.  

Administrators can now use the **Issue email audit** to monitor email suppression and unblock emails after bounces or other errors.  

<br />

Please check out the below pages for more details on this and let me know if you have any more questions:  

[Unblock user invites to Jira with our new unsent invitations audit](https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025)  
[Unblock users in Jira with our new unsent email audit](https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433)  

Cheers.

<br />

<br />


Tags: cloud

portfolio-for-jira-cloud
Sprints Not Showing In Advanced Roadmaps
Asked by Aislin Percival:

I assigned my issues (at every level) to a team, assigned the team to the board and grouped by sprint but my sprints are still not appearing at the top of the top level planning view.   

The source is a scrum board. Right now there is only one source as we are really just testing out advanced roadmaps and learning.   

Trying to understand why they're not showing up (and hoping it is not something totally silly that I have missed).  

The issues are also still showing up as unassigned even though they have been assigned a team and an assignee. Maybe there is a delay? I have refreshed several times and made sure to accept all the changes.   

Puzzled and would appreciate any advice


Answers:
author: Joseph Chung Yin
body: [@Aislin Percival](/t5/user/viewprofilepage/user-id/5113796) -

In your plan, do you have any filter applied? Secondly, you also asked that issue assignee was done, but it is not showing up in your plan. If you access the issue directly in the project UI, do you see the assignee.

Please provide more information, so we can better assist you.

Best, Joseph Chung Yin

comments: author: Aislin Percival
body: Thank you for your reply Joseph,   

I was able to figure it out reading a bunch of other posts. I had assigned all the issues to a team, and had assigned that team to an issue source, but for some reason the link between the team and the issue source kept...unsaving itself, for lack of better words, so the issues were appearing under unassigned.   

I tried a few more times and it eventually stuck and now the sprints are showing up just fine.   

I guess it was something silly after all. I feel a little better that I wasn't doing things 'wrong', they just seemed not to be saving. But since it is working now, life is good.   

Much appreciated for your help!


author: Joseph Chung Yin
body: [@Aislin Percival](/t5/user/viewprofilepage/user-id/5113796)

Glad you got it working. You may want to submit an ask to Atlassian Support (<https://suport.atlassian.com>) on your issues where the "link between the team and issue source kept ... Unsaving". I have never encountered it before.

If my suggestion helped you, please click on "Accept answer" so others with similar ask will see this posting as an answered one.

Best, Joseph


Tags: advanced-roadmaps

cloud

jira-software

portfolio-for-jira-cloud
Capacity Planning and Prod Support
Asked by srainsba_ruan_com:

Our company will be transitioning to JIRA Advanced Roadmaps/Plans next month. We really are excited about the capacity planning aspect. However, how do we show production support or other work capacity in order to get a "true" picture of team capacity? Ex. Team A (Prod support 40%, strategic work 30%, enhancements 30%). Our plan will be for our strategic work. I am looking for a way to show the percentages above, so that when I look at the team capacity under the Plans Summary it is showing accurately. Thanks in advance. Susan


Answers:
author: Nicolas Grossi
body: [@srainsba_ruan_com](/t5/user/viewprofilepage/user-id/3061082) I hope this link will help you: <https://community.atlassian.com/t5/Advanced-planning-questions/Capacity-of-Individual-Team-Members/qaq-p/1737129>

Nicolas


Tags: cloud

portfolio-for-jira-cloud
Initiatives are not shown in Jira advanced roadmaps / program
Asked by Christian Ross:

Hi everyone, I am using Jira advanced roadmaps and created "plans" including initiatives and epics. So far so good.

Next step was to add a "program", so that I can aggregate different plans. In the configuration of the "program" I added my plans.

Problem: when I select "hierarchy level = epic" on the program dashboard, everything works as expected (diagram shows epics with some bars on timeline). But not, if I select "hierarchy level = initiatives". Nothing is shown ("for this hierarchy no initiatives are planned"), even though I created some initiatives for my plans/program (with start/end dates). I also synchronized / refreshed plans/programs.

Thanks for any tips / advice


Answers:
author: Christian Ross
body: found it out myself - after another "synchronize" on the "tab = scope" my initiatives are now shown on the dashboard f?r "program".
Sort by custom field -> no depedencies visible
Asked by Dirk Aerts:

Hello all,  

I have a question concerning the advanced roadmaps. We use it for our multi team cross domain planning. The planning is grouped by a custom field.

The roadmap shows the planning correctly, however it does not show the dependencies between different 'swimlanes' of the group by.

<br />

Has anyone an idea how it could be resolved? or work-around?

many thanks!

Dirk


Answers:
author: Crystelle S
body: Hey! could you provide a screenshot with the proprietary bits smudged out? that can be helpful.

comments: author: Dirk Aerts
body: ![adv planning.png](https://community.atlassian.com/t5/image/serverpage/image-id/330896iE776238B5BD8461C/image-size/large?v=v2&px=999 "adv planning.png")

As you can see in the screen, there are dependency lines between the green ones, this is OK. However there are also dependencies between the grey and green ones, but these are not visible.


Tags: advanced-roadmaps

cloud

portfolio-for-jira-cloud
Trying to get "Split Type" as Assignee in the Rich Filter Date Bar Chart widget .
Asked by Krishnan V S:

Trying to get "Split Type" as Assignee in the Rich Filter Date Bar Chart widget . This does not seem possible . So any other good alternative to achieve this ?


Answers:
author: jack
body: Hi [@Krishnan V S](/t5/user/viewprofilepage/user-id/5274046) could you please confirm which app you are using? Are you using the Jira Cloud Mobile app?

Cheers,

jack


Tags: server
Not able to view JIRA tickets - "Can't show the issue" error.
Asked by Harshawardhan Tapase:

![Screenshot_20230721_104920_Jira.jpg](/t5/image/serverpage/image-id/270442i8D9182E91E47B3D6/image-size/large?v=v2&px=999 "Screenshot_20230721_104920_Jira.jpg")

Not able to view any tickets. Always seeing this error. I have downloaded the latest app from Google Store.

Please support to resolve this issue at the earliest.


Answers:
author: Jehan Bhathena
body: Hi [@Harshawardhan Tapase](/t5/user/viewprofilepage/user-id/5165356) ,

If you can view the issue thru the browser it should be visible on the app as well.

You can check if your instance is restricted for specific IP Addresses : <https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/>

If none of these help then the only alternative is getting in touch with the Support team : <https://support.atlassian.com/contact/#/>

Hope this helps.

comments: author: Harshawardhan Tapase
body: [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409) - There are not IP related changes from my end. I was able to view all issues / tickets on my mobile earlier.

This solution is not helping me.

Regards,

Harsh Tapase


author: Jehan Bhathena
body: Hi [@Harshawardhan Tapase](/t5/user/viewprofilepage/user-id/5165356) ,

Then Atlassian support is the best contact for you : <https://support.atlassian.com/contact/#/>
Can I access Jira on my mobile device?
Asked by Krishu:

[Jira answer](https://www.freespinlink25.com/) friendly, please


Answers:
author: Mayur Jadhav
body: Hi [@Krishu](/t5/user/viewprofilepage/user-id/5268780) ,

Welcome to the Atlassian community!!

Yes, Atlassian has app in Play store. Search for Jira Cloud for Cloud sites and Jira Datacenter and server for on Prem.
How to login in case base url is different than atlassian.com
Asked by Sandy Jadhav:

I want to access jira from mobile, however when i download the app on mobile and try to login url that's i am logging to is "id.atlassian.com" however my jira login is something like "jira.bmv.io". I am not able to change the url 'id.atlassian.com" on mobile jira. How to login then?


Answers:
author: Rilwan Ahmed
body: Hi [@Sandy Jadhav](/t5/user/viewprofilepage/user-id/5262468) ,

Welcome to the community !!

Your Organization is using Jira Server/Data Centre version. So there is different app for this.

You can download it from <https://play.google.com/store/apps/details?id=com.atlassian.jira.server>

More details about the app, how to configure and the requirements are described in <https://confluence.atlassian.com/jirasoftwareserver/jira-data-center-and-server-mobile-app-966063511.html>


author: MobilityStream
body: Hi [@Sandy Jadhav](/t5/user/viewprofilepage/user-id/5262468) ,

It is a different app than for Jira Cloud. Unfortunately, it is also much less sophisticated as Atlassian is not putting much effort into it.

You might be much better off with a third party app in terms of functionality, stability, and security features. You can try ours but there are other ones out there as well. You will need to install the [Mobility for Jira add-on](https://marketplace.atlassian.com/apps/1211459/mobility-for-jira-mobile-for-enterprise-teams) from the Atlassian Marketplace and then go from there.

Best regards,

- The Mobility Team
Jira Mobile app: tagging issue on my mobile app
Asked by jAwAd:

I cannot tag my colleauges on my Jira mobile app?

OS: Android


Answers:
author: Dan Breyen
body: Hi [@jAwAd](/t5/user/viewprofilepage/user-id/5190281) I can't recreate your issue on my phone. I'm able to tag others without issue. Could you possibly clarify your issue? Also can you specify whether your using Android, iOS, or both?


author: Shun Lee
body: Hi there, this is Shun from the Jira Mobile team. May I know where you are trying to tag users from (description, comments) and what version of the app you are using?
How to use timeline view
Asked by Jake S:

I am using the iOS Jira app and using a kanban board I can see a timeline option at the top. How do I get the issues to display on the timeline and how do I set planned or due dates on the issues/tasks

thank you


Answers:
author: jack
body: Hi [@jake](/t5/user/viewprofilepage/user-id/4924895) - To see issues on the timeline, you will need to create epics in your project. These are the only issue types that show + any child issues in the epic. You can find more information about the timeline view here; <https://www.atlassian.com/software/jira/guides/basic-roadmaps/overview#child-issues>  

Hope this helps!

Cheers,

Jack


author: Jack Brickey
body: Hi Jake, would you mind sharing a screenshot of what you're referring to?
how do i get barcode or code to open mobile app
Asked by JohnBosco.Abazie:

I want to open the mobile app and it is requiring barcode or code. I do not know how to go about it


Answers:
author: Benjamin
body: Hi [@JohnBosco.Abazie](/t5/user/viewprofilepage/user-id/5185079) ,

What barcode are you referring to? Are you able to share a screenshot? Usually, you just input the URL or login to connect to your site
Roadmap, report, backlog, release view missing in android app
Asked by Stefano Capretto:

Hi, i'm trying to use Jira app on my android devices.

I can see correctly all my projects but in the project view i can't se the roadmap, report, backlog, release view.

What's wrong?

thanks


Answers:
author: jack
body: Hi [@Stefano Capretto](/t5/user/viewprofilepage/user-id/5183673) - When you click on the project do you see any tabs up at the top? You should wee the roadmap, backlog etc up the top.

Let me know if this still is not working for you.

Cheers,

Jack


Tags: cloud

jira-software

jira-software-cloud
Not able to login due to error "Malformed request"
Asked by Didier Debbaut:

Hello,

I have a strange problem on my new iPad. I cannot log in via the **JIRA app** as I get this error **"oops, you have made a malformed request**" after user and password input. I can connect to the JIRA cloud via the browser on the same tablet but not via the app. Same problem on my previous iPad. On another iPad with another account, the app is working fine.

I reinstalled the app a couple of times, but nothing works.

How can I log in with my JIRA app on my iPad?

iOS: 16 and up to date like the app.

Thanks,

Didier.


Answers:
author: Didier Debbaut
body: Thanks for the reply.

The problem was, even more, simpler: on Safari, all the cookies are blocked, so this prevented to login.

Once the cookies are allowed for the default browser, I can login with the JIRA app.

Closed.

Didier.


author: Ash Yadav
body: Hi [@Didier Debbaut](/t5/user/viewprofilepage/user-id/4220106)

This is possibly related to cache according to <https://jira.atlassian.com/browse/ID-6249>

Now since this is an app on iOS and reinstall didn't help I would check the following:

**Settings** -\> **Passwords** -\> and find anything related to Atlassian or jira credentials and delete them.

Apps are able to be removed from Apple devices but their data still lingers sometimes in form of cache.

I would also check **Settings** -\> **General** -\> **iPad** **Storage** -\> **\<Jira App\>** and select **"Delete App"**

This is permanent and should help next time you reinstall.

The issue likely migrated over to the new iPad if you transferred data from it during setup.

I would also try logging in on a different network to see if it might be IP related.

Hope this helps.

Kind Regards,

Ash
How to create a team management
Asked by Niimatullahi Hussaini:

**i want to know the way that I can create a team management**


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Niimatullahi Hussaini](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5166964) and welcome,

please take a look to the following [article](https://confluence.atlassian.com/advancedroadmapsserver0329/managing-teams-1021219053.html) in order to figure out the main operation about team managament in JIRA .

Hope this helps,

Fabio
How do I mimick trello tyats on my PC ?
Asked by Kevin_Roscioli:

I'm trying to have all my boards on my computer on the phone app for exp


Answers:
author: Brant Schroeder
body: [@Kevin_Roscioli](/t5/user/viewprofilepage/user-id/5143270) Welcome to the Atlassian community

Can you please explain in more detail as to what you are trying to do? Screenshots are also helpful.