youngmon/atlassian-qna huggingface dataset:
I can login on my desktop and samsung tablet but not my new phone it comes up with We're having trou
Asked by Shayne Shepherd:

I can login on my desktop and samsung tablet but not my new phone it comes up with We're having trouble logging you in. There seems to be an issue with your identity provider. I have tried reloading trello on the phone.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Shayne Shepherd](/t5/user/viewprofilepage/user-id/4369856)

Welcome to the Atlassian community!

Just clear cache and then try to load the page again and log in!

comments: author: Shayne Shepherd
body: Hi I forgot that i cleared the cache and it made no difference


author: Soumyadeep Mandal - SaM
body: Can you please share the screenshot?


author: Shayne Shepherd
body: Hi the phone had not been updated for ages so when I updated everything it started working.


author: Soumyadeep Mandal - SaM
body: That's great to know that you resolved your issue!
I am not receiving a verification email for new trello accounts.
Asked by Devon Perryman:

I have tried \[Removed by moderators\] and \[Removed by moderators\] as an alias and neither work. Please help.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Devon Perryman](/t5/user/viewprofilepage/user-id/4369688)

Welcome to the Atlassian Community!

The verification email comes instantly and if it doesn't come then it might be due to email DNS.

You can wait for 24 hours and try again it will work or You can contact the support team [HERE](https://support.atlassian.com/contact)

comments: author: Shannon S
body: Hi [@Devon Perryman](/t5/user/viewprofilepage/user-id/4369688),

What [@Soumyadeep Mandal - SaM](/t5/user/viewprofilepage/user-id/4216583) says is correct; if you still haven't received your verification email, please contact the [Trello Support team](https://trello.com/en/contact), and we can help you out!

Thank you, and take care!

Shannon
i have not received verification email for trello
Asked by Devon Perryman:

Email address is \[Removed by moderators\], have been trying to get verification email for days and still cannot.


Answers:
author: Ang?lica Luz
body: Hello [@Devon Perryman](/t5/user/viewprofilepage/user-id/4369688),

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to this question and they mentioned whitelisting our IPs and it seems the issue was resolved because it shows that the emails were delivered:

![Screen Shot 2021-04-29 at 09.09.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/141148i11D53738E9B489D4/image-size/large?v=v2&px=999 "Screen Shot 2021-04-29 at 09.09.07.png")

If you are still facing issues, please let us know.

Kind regards,  
Ang?lica


author: Brant Schroeder
body: [@Devon Perryman](/t5/user/viewprofilepage/user-id/4369688) - I have escalated to Atlassian.


Tags: atl-rvw

cloud
not loading
Asked by Selena Miskin:

Does anyone know why my trello boards are not loading online today?


Answers:
author: Alexander Bondarev
body: Hi, [@Selena Miskin](/t5/user/viewprofilepage/user-id/4369564) !

Welcome to the community!

Hm, does the problem with only one board?   
Do you have any errors? What do you see?

Have you already tried different browsers or "incognito" mode?

comments: author: Selena Miskin
body: I'm on a mac using safari. This is the first time I've ever had this problem. I'll try with another browser. Thanks for the suggestion.
Limited butler automations per card?
Asked by Leslie Stewart:

Hey all!

I've been extensively troubleshooting an issue where I'm only able to copy 4 of 6 checklists to a card via Butler. I have 6 checklists I need to copy over when a card is added to a specific list. Despite the final two having the same everything as the first four, I can't get them into my lists by any means using Butler.

Is there a limitation to butler automations/copies per card?

Thanks!


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Leslie Stewart](/t5/user/viewprofilepage/user-id/4369541) ?

Welcome to the Community! This could be due to a couple of things mainly to do with how many cards you use Butler automations on and if you are on a free or paid account.

To start with I'd suggest reading this Trello page on the limitations of Butler which should be quite useful \>\> <https://trello.com/c/aBHedsyL>

I hope this helps but if you have any more questions please ask away ?

All the best,

Laura


Tags: butler

checklist

copy
How do I remove someone from my guest list and the board they created on the workspace?
Asked by James Fobes:

I have an ex employee, our system allowed each user to create and manage their own board, but now I cannot delete them nor the board they created. Instead of close, it only gives the option to leave....


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@James Fobes](/t5/user/viewprofilepage/user-id/4251380) ?

Welcome to the Community! I have a couple of questions to understand suggested next steps for you:

* Are you on a free or paid Trello plan?
* Are you the overall system admin?
* Are you an admin or just a guest member on their workspace?

Hopefully we can get to the bottom of this for you ?

All the best,

Laura

comments: author: James Fobes
body: We are on the free plan. I would believe I am the overall admin, but everyone is listed as an admin., including guests....


author: Laura Holton _ACE Rotterdam_
body: Thanks for clarifying James. So I've taken a look at Trello's support pages for you and here's what I've found to help...

* To remove a member from the workspace \>\> <https://help.trello.com/article/742-removing-people-from-a-team>
* However due to being on a free workspace the above link suggests you may need to remove them manually from the workspace boards which you can find here \>\> <https://help.trello.com/article/779-removing-a-member-from-a-board>
* As long as you are an admin of the board you should also be able to delete the board which you can find a quick step by step of how to do this here \>\> [https://help.trello.com/article/762-deleting-an-organization](https://help.trello.com/article/762-deleting-an-organizationH)

Let me know how you get on ?

All the best,

Laura


author: James Fobes
body: So on their boards, I am not apparently the admin.


author: James Fobes
body: so these options did not work....


author: Laura Holton _ACE Rotterdam_
body: Hi [@James Fobes](/t5/user/viewprofilepage/user-id/4251380)

Unfortunately when you're not set up as an admin on the board you're not able to delete the board/workspace, Trello can only give you the ability to leave the board instead.

If your ex-employee's board/workspace was located on the company Trello account and you have Business Class then you could request team administration remove/delete it for you. Read more on this here \>\> <https://trello.com/en-GB/guide/team-administration>

I hope this helps ?

All the best,

Laura
Any one else having problems logging into TRELLO? I have even tried updating password.
Asked by Michelle:

Not Able to access Trello Board and very Frustrated when I have customers here.


Answers:
author: Michelle
body: I am Still not able to log in using Chrome. Went into Firefox and able to log in there for anyone else having issues!

comments: author: Anat Zohar
body: Me as well.  
There's an issue since Apr 19 - <https://trello.status.atlassian.com/> but I can log in from another browser too (Edge). What is odd is that I logged into the community on chrome without a problem.


author: Christian G?ttner
body: Me as well. Since some days I

* can't login in the Windows 10 App
* can't login on the Website with Chrome-Browser
* BUT
* can login on Website with Edge Browser
* can login on iOs App

Many friends of mine don't have this problem with Windows 10-App.

An now the detailed interesting information: I have 2 Dell-Notebooks. On the first one everything (also the App in Windows 10) is working. On the second one there are the problems.

Are there some informations from Trello Company about this?


author: Michelle
body: Same issue here with logging on in other devices. No response from Atlassian yet but hope they are working on this. I think part of the issue usually lies within the coding and how multiple sites interact with Trello or other programs.


author: Anat Zohar
body: It's working for me today on Chrome without a problem.

I did not change anything but I'll think about DuckDuckGo the next time I have this issue.


author: Michelle
body: Sorry- Did receive a response and a quick fix : May also have to check privacy settings if using DuckDuckGo and firewalls to allow this .

When trying to login, are you looped back to the login page?

In any browsers where you're having issues, can I ask you to add these domains to your allow list?

id.atlassian.com  
auth.atlassian.com  
trello.com  
We have instructions on how to do that for a few different browsers, and more detailed information here: What browsers and mobile platforms does Trello support?
Tenho 3 contas no Trello
Asked by Lilian Paiter Maluche:

Caros, Bom dia!!

Tenho 3 contas no Trello, adquirindo um pacote Gold vou poder usar os beneficios nas 3 contas?

Estas contas tem email?s diferentes mas s?o todas minhas.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Lilian Paiter Maluche](/t5/user/viewprofilepage/user-id/4369069)

Welcome to the Atlassian Community!

You will able to use 1 license to 1 account! You can't use 1 license to multiple accounts!

comments: author: Lilian Paiter Maluche
body: Agrade?o a resposta.
Sharing Templates
Asked by Candace D_Agnolo:

I made 3 templates all in the same Business Class Workspace. They are currently set to Workspace Visible. I've shared each individual template invite link to people to swipe the template and put it into their accounts. It's working for some people and not for others for various reasons. I can't figure out why they can't connect. One thing I've noticed is that not a single person is who has gotten access is on any other template. They are only on 1 template. For example a guest user can get onto the hiring template, but not on the current team template. Is there a limit? How do I fix this so I can have multiple people outside of my organization, copying my templates and getting more than 1 template from me.


Answers:
author: Candace D_Agnolo
body: I do not want to make them public, because my understanding of "public" means that anyone can see these and I'd like to keep them for my clients.
No se cargan mis tableros
Asked by Fabian Aguilar:

Hola, hoy 27 de Abril me encontr? con fallas en la plataforma, no carga ninguno de mis tableros, ojal? pudieran ayudarme.

De antemano, gracias.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Fabian Aguilar](/t5/user/viewprofilepage/user-id/4369048)

Welcome to the Atlassian community!

Can you please elaborate a little bit more?

Can you please share a screenshot? and which device are you using? are you using a web browser or app?

comments: author: Enrique Espinal
body: Cuando accedo a la aplicaci?n de TRELLO a trav?s de Google Chrome, como siempre, no se cargan los tableros y me env?a un mensaje de error que dice : "Estamos teniendo problemas para cargar Trello"


author: Enrique Espinal
body: Acabo de volver a intentar, y ya se han cargado los tableros. Gracias,
Add to Epic by screenfull card limit of 100...is there a way to increase this?
Asked by Elizabeth Johnson:

I am using the Epic by screenful power up and I can only add 100 cards to an Epic card. Is there a way to increase this number?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Elizabeth Johnson](/t5/user/viewprofilepage/user-id/4368971) ?

Welcome to the Community! I've taken a look around Epic by Screenful as well as Scaled by Screenful (just in case the limit went up for scaling organisations, you never know!) unfortunately on both the limit is 100 cards/tasks per epic card.

I've checked out other Power-Ups in Trello but there's no work around for this issue currently.

I hope this helps but if you have any other questions then please ask away, I'm here to help ?

All the best,

Laura


author: smichelotti
body: [@Elizabeth Johnson](/t5/user/viewprofilepage/user-id/4368971) - I'm not saying this workaround is "good", but it's a work-around.

Let's say you have an Epic called "Epic1" and this hits the limit of 100. You can archive this card and then create a new epic card by the same name "Epic1" - and you can keep attaching to new tasks to this one. It's a little lame because you have to have multiple Epic cards - but only 1 active at a time.


author: Vova Kenih
body: Hi [@Elizabeth Johnson](/t5/user/viewprofilepage/user-id/4368971)   

We use attachments as our data format for Power-Ups with epics functionality. There is a limit by Trello, which limits attachments per card to 100.  

Best,  

Vova
Peut on d?placer un carte dans une autre liste apr?s une semaine ?
Asked by Lo?c Vauthier:

Bonjour, j'aimerai une r?gle qui d?place automatiquement une carte dans une autre liste si cela fait plus de 1 semaine que la carte est plac? dans cette liste.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Lo?c Vauthier](/t5/user/viewprofilepage/user-id/4368080)

Welcome to the Atlassian Community!

Yes, you can move your card from 1 list to another after a week using butler!

comments: author: Lo?c Vauthier
body: Bonjour, merci mais comment configurer butler pour faire cela ?


author: Soumyadeep Mandal - SaM
body: You can learn more about Butler by reading these articles \& guides

<https://help.trello.com/article/1198-an-intro-to-butler>

<https://help.trello.com/article/1181-butler-features-and-quotas>

<https://blog.trello.com/whats-new-with-butler>

<https://blog.trello.com/five-easy-butler-rules>

<https://blog.trello.com/butler-power-up-trello-automation>

<https://blog.trello.com/custom-fields-automation-with-butler>

<https://blog.trello.com/trello-acquires-butler>

<https://blog.trello.com/multi-board-workflows-trello-butler>
Best plan for multiple user
Asked by Tim Gosai:

Hi

im a bit confused on the costs if i have two Admins and 1 standard user, will Gold Class allow me to have this amount of users. All people will need access to multiple boards.


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Tim Gosai](/t5/user/viewprofilepage/user-id/4366901) ?

(Me again!) I think it depends on the full needs of your team as Trello Gold is as Trello puts it - "more of a user badge than an upgrade, and allow passionate users to encourage our work, while getting some perks in return, such as an increased limit of 3 Power-Ups per board, 200 command runs per month, 250MB on the per-file attachment limit and the ability to use custom images on the board background."

So as long as the fundamentals of Trello's free plan provides you with everything you need and you'd like a few more Power-Ups and customisations then Trello Gold would work for now.

Whereas Business Class is more focused on teams, so if your admins are likely to grow it may be easier to make the switch sooner rather than later. And "includes privacy controls and other administrative tools that are helpful to businesses that want to take greater control of their boards and data. It also includes Trello Gold for all the users within the Workspace. Rather than upgrading one user at a time, you'll upgrade an entire Workspace to Business Class."

Take a look at the two here in more detail here \>\> <https://help.trello.com/article/831-trello-business-class-vs-trello-gold>

I hope this helps in your decision ?

All the best,

Laura


author: Michael Pryor
body: I suggest you sign up for Business Class.
BigPicture warming up....
Asked by Krystian Ottomanski:

When we added and confirmed a BigPicture and tray to lunch, it is nothing happend . I was waitnig a hour and nothing, empty window with "loading".

Is any of You have same issue?

Regards Krystian


Answers:
author: Adam _SoftwarePlant_
body: Hello [@Krystian Ottomanski](/t5/user/viewprofilepage/user-id/4368555)

Sometimes situations as the one described by you can happen to our Power-Up on the Trello board, but to be honest, this may be caused by many different factors. In case the problem still persists, may I please ask you to create a ticket to our Support Team, by using the link below, so that we can check this and provide you with a resolution?

- [Support Portal](https://jira.softwareplant.com/plugins/servlet/desk/portal/1)

Have a good one!

Adam


Tags: big-picture
My trello bosrd disappered
Asked by dok dokk:

I entered my trello account and find out that my trello boards ( <https://trello.com/b/qH3Vxw7P/%D0%BC%D0%B5%D0%B4%D0%B8%D1%87%D0%BD%D0%B5-%D0%BE%D0%B1%D1%81%D0%BB%D1%83%D0%B3%D0%BE%D0%B2%D1%83%D0%B2%D0%B0%D0%BD%D0%BD%D1%8F> and <https://trello.com/b/qH3Vxw7P/%D0%BC%D0%B5%D0%B4%D0%B8%D1%87%D0%BD%D0%B5-%D0%BE%D0%B1%D1%81%D0%BB%D1%83%D0%B3%D0%BE%D0%B2%D1%83%D0%B2%D0%B0%D0%BD%D0%BD%D1%8F>) disappeared. As I've seen in the ansewrs to that question, that happened during the account switch, but I didn't changed it, during the login yesterday. Can you please have a look what happened and restore the boards if they were deleted. Thank you in advance.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@dok dokk](/t5/user/viewprofilepage/user-id/4368525)

Welcome to the Atlassian community!

I have checked those links and it was working fine! and those boards are private boards! You have to log in to your account to access it!

Just clear cache from your browser and login to your account and then visit the links/boards!
Benefits of staying as a free user (i.e. not upgrading to business class)
Asked by Michael Corbett:

I have been using the free version of Trello for many years and am now struggling to understand how I can continue using Trello now that the freemium/premium rules have changed.

What I USED to do was to create a board and invite people to it who then could participate in the board with a free account.

If I switch to Business Class (I am currently on the free trial) I understand that I can only invite observers.

But if I stay as a free user (limited to 10 Trello boards) then, as I understand it, I'll be able to carry on as before.

Is that right? Does anyone have any comments on working with free users.


Answers:
author: Michael Pryor
body: If you upgrade your Workspace to Business Class then you can invite people to your boards as normal members. Whether they are an Observer or not is a choice you have as a Business Class user - but is not required.   

If you are trying to figure out how to collaborate with people without paying for them then you either work with them on one board in your paid Workspace or you can just create another Workspace and don't upgrade that one. Having one paid Workspace doesn't prevent you from also having free Workspaces.
Adding new card or changing card details
Asked by Blind Man:

Everytime we add a new card it goes to the top or bottom of the list even though we specifiy a day and time

Also when we change details in a card this happens

Does anyone know how to fix this so it goes in order of date and time always?


Answers:
author: Michael Pryor
body: The card should stay exactly where you create it unless you include special character \^ in the text.   

Do you have any chrome extensions or Butler rules that could be doing this?
Trello stuck at loading after Safari 14.1 update on macOS Mojave 10.14.6
Asked by krissSport:

Anyone else experiencing the same thing? I don't have access to my Trello boards on two machines (both running the same macOS, both just after Safari update). Just "Trello" at the top, empty button in the top bar, loading animation in the center.

Still can access with Trello app.


Answers:
author: cassandra
body: The issue is fixed for me a few hours ago. I hope everyone else is able to use Trello Again on Safari and Mojave.

comments: author: PeggyCAS
body: Yes, working now. Nice to have the desktop app as a backup. Still wondering what will happen if/when I upgrade to Big Sur.


author: Drew Walker
body: Thanks for confirming Cassandra. This change rolled out around 2.5 hours ago, so I'm glad to hear it solved it for you.


author: Ryan
body: Hi there,

We've been able to reproduce this bug on our end so our team is investigating what is causing this. I don't have an ETA on when a fix will be available but hopefully we're able to roll this out soon.

As Michael said above, the best workaround for now is to use a different browser.

Thanks for raising this!

comments: author: krissSport
body: Hi.

Good to hear that you are on it. Hoping for quick fix. ?


author: PeggyCAS
body: I'm having the same problem. Uploaded a security update to Mojave this morning. Does anyone know what happens if we update to Big Sur?


author: Drew Walker
body: Yesterday we were able to find the cause of the issue and implement a fix. The problem was isolated to the recent Safari update (14.1) on macOS Mojave. The fix should be rolled out within 48 hours.

For anyone that may be interested: it was caused by using the 'compact' notation for the Intl.NumberFormat API. We use this to localize shortening of long numbers. e.g. presenting "1,825,602" as "1.8M". For now we've switched to 'standard' number formatting for Safari 14.1 on macOS as a workaround while we continue to investigate the changes in Safari that cause compact formatting to fail.

comments: author: Brian McMurray
body: Awesome, thanks for your help!


author: Brian McMurray
body: Definitely having the same issue here. Was wondering what was going on. The Mac App from the App Store and Chrome both work fine, but in Safari, after updating, it's stuck on load. Seems to work fine in Safari on mobile and all mobile iOS apps as well. It's just the Mac Desktop Safari browser 4.1. I'm on Mojave 10.14.6.![CleanShot 2021-04-27 at 15.19.12@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/140749i01C34A850B229F80/image-size/large?v=v2&px=999 "CleanShot 2021-04-27 at 15.19.12@2x.png")


author: cassandra
body: Yes I'm having the same issue. after the most recent Safari and Mojave updated.

comments: author: Michael Pryor
body: We are looking into it. AT the moment the only workaround I know would be to use a different browser but I'll update if I learn more.


Tags: bug

mac

safari
Can i remove audit activities ?
Asked by Tim Gosai:

Hi

I have question, is there a way to exclude activities notes, for example "(name) added checklist to this card" seen in notes of a card.

i want to clean the view so i only see things line notes, attachments, tasks etc

is there a way to do this ?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Tim Gosai](/t5/user/viewprofilepage/user-id/4366901) ?

I've taken a look at this for you and unfortunately there is no simple way to do this act present. Each card offers you to show/hide details which gets rid of the overwhelming number of activity notifications you can sometimes see but that will obviously hide any attachment/task notifications.

My recommendation would be to hide the activity details and then comment on the card with the update such as line notes, attachments, tasks etc.

I also checked available Power-Ups and there doesn't seem to be something suited to your goal - sorry my answer to your first question was a lot better in terms of new ?

I hope this helps but as always any more questions just ask away!

All the best,

Laura