youngmon/atlassian-qna huggingface dataset:
How to upgrade OpenSSL to 3.1.4
Asked by Alan Flores:

CISA came out that OpenSSL aversion 3.1.3 is vulnerable. I want to upgrade to 3.1.4(current version) but since we are running windows we need OpenSSl bundled already with Apache. On Apache Lounge, they have not updated the OpenSSL on the Apache(2.4.58 - win 64) bundle. Is there somewhere else I can get this? Is there a way to update OpenSSL on it's own?


Answers:
author: Mariano Hernandez
body: Hello, I do this

1. Download new version in [FireDaemon-OpenSSL-x64-3.1.4.exe](https://download.firedaemon.com/FireDaemon-OpenSSL/FireDaemon-OpenSSL-x64-3.1.4.exe)

2. Stop services httpd

3. Replace in folder Apache24\\bin the next files:

libcrypto.dll

libssl-3.dll

openssl.exe

4. restart services httpd

comments: author: Dave Kardos
body: This worked for me. Thanks for the suggesting! A couple of notes to help others.

1. Download the new version as a zip (instead of .exe) from <https://kb.firedaemon.com/support/solutions/articles/4000121705-openssl-3-1-3-0-and-1-1-1-binary-distributions-for-microsoft-windows>
2. Place files libcrypto-3-x64.dll, libssl-3-x64.dll and openssl.exe in folder Apache24\\bin.


author: Mariano Hernandez
body: I have the same trouble, somebody know, how to fixed?


Tags: confluence-server

server
Cannot view Jira issues in Confluence -- "Authenticate to retrieve your issues"
Asked by Veerababu:

Hi All,

We have integrated Jira with confluence using application links successfully.

Using Jira issue/filter macro, I'm trying to display Jira issues on the confluence pages.

But the macro throws a message as "Login \& Approve" to retrieve data from JIRA dialogue.

When clicked on the "Login \& Approve" link, it is opening Jira Page on a new tab and refreshing Confluence continues to bring up the Authenticate prompt instead of showing my Jira tickets.

Need Help

Thanks,

Veera


Answers:
author: Ste Wright
body: Hi [@Veerababu](/t5/user/viewprofilepage/user-id/5368538)

You do need to authenticate - perhaps try on a different browser, or in incognito mode as a simple first suggestion?

Or, clear your cache and try again.

Ste

comments: author: Veerababu
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

I already tried this, but it's not working.

Same error I am getting.

Thanks,

Veera


author: Ste Wright
body: Have you tried reaching out to your internal IT Support team on this (assuming it's not yourself of course)?

Ste


Tags: confluence-server

server
change the layout/makro of the SPACE
Asked by npitra:

Could you help me figure out how to change the space from that 'tree page' view to a 'tiles' view? Do you happen to know the 'code' to change the page to a different makro?

For now, I have a "tree makro" and I want to my page look more "appealing" more in like a "share desk" kind of vibe


Answers:
author: Seng Pang
body: Hi,

It would be more helpful if there are screenshots provided.

Based on imagination, I'm assuming the tree view could be 'Table of Content'.

Aside from that, to make a page more appealing, you may try add-on: [https://marketplace.atlassian.com/apps/245/composition-tabs-for-confluence?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/245/composition-tabs-for-confluence?tab=overview&hosting=cloud)

I find it tidier after using the tab options. Have fun!

comments: author: npitra
body: just uploaded screenshots


author: Seng Pang
body: Hi [@npitra](/t5/user/viewprofilepage/user-id/5368522) ,

That looks like a '**Page Tree**' macro. I did a test and it appears to be, feel free to try out as well.

Reference:

<https://confluence.atlassian.com/doc/page-tree-macro-163414255.html>

<https://support.atlassian.com/confluence-cloud/docs/insert-the-page-tree-macro/>


author: npitra
body: but I don't want to have Page Tree macro anymore, I want to have more like titles or images, something like sharedesk


author: npitra
body: so what should I do to change this Page Tree into titles ?


author: Michel Neeser
body: Hi [@npitra](/t5/user/viewprofilepage/user-id/5368522) and welcome!

What do you exactly mean by "main site"? Can you share a screenshot with us?

If you're talking about a regular page you created yourself in the page tree, you can try using the [layouts in Confluence](https://support.atlassian.com/confluence-cloud/docs/add-formatting-to-your-page/#Layouts) to make your page look more appealing.

Hope this helps!

comments: author: npitra
body: screenshots uploaded


author: Michel Neeser
body: [@npitra](/t5/user/viewprofilepage/user-id/5368522)There's no out of the box solution to display a page tree in a card layout. I'm afraid you have to use the layouts feature in Confluence as mentioned in my comment (but be aware that this will not update the page display automatically) or an addon from the Atlassian Marketplace.


Tags: cloud
Validate if Parent has Childs on Jira Cloud Automation
Asked by Jesus Octavio Gutierrez Villegas:

Hello!  

First of all, thanks for taking the time to read and answer!  

I was wondering if there is any validation to check if the Parent has childs or not? so my rule can continue... or not.  

Kind regards


Answers:
author: Bill Sheboy
body: Hi [@Jesus Octavio Gutierrez Villegas](/t5/user/viewprofilepage/user-id/5116855)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

The answer depends on which issue types (and children) you are asking about...

For a standard issue type (e.g., Story, Task, or Bug) and you want to check if there are any **subtasks**, you may check that smart value: {{issue.subtasks}}

For other types (e.g., and Epic and child Story, Task, or Bug) you could use either a related issues, JQL condition to find any issues with a parent field equal to the issue key, or use a Lookup Issues action with the same JQL and check the result count: {{lookupIssues.size\|0}} This technique will also work for the subtasks case.

How you solve this may depend upon *what you want to do next*. If you just need to know if there are "child" issues, the above will work. If you need to take action on the child issues, the specifics will determine which ways are better / worse to help.

Kind regards,  
Bill


Tags: automation

cloud

jira-cloud
Dropbox link in mobile app
Asked by R_M Enterprises:

I have added dropbox link to my jira ticket. But it is not available on mobile to view it.

is dropbox link is not supported for jira mobile app.

i am using ios app.


Answers:
author: Simon Stiefel
body: Hi [@R_M Enterprises](/t5/user/viewprofilepage/user-id/4892274) ,

I am not aware that links to Dropbox aren't supported.

Could you please:

* Open Settings in the Jira app
* Make sure "Shake to send feedback" is enabled
* Open the ticket with the link
* Shake your device to take a screenshot and open the feedback screen
* Send the feedback to us

We'll then be able to have a closer look.

Thank you,

Simon


Tags: cloud

jira-cloud
Automation doesn't accept project name with number for issue parent
Asked by Christophe H-M:

I created a rule in which I create a new EPIC and I want to set the Parent to this EPIC in the rule. By default the automation proposes current issue and trigger issue but it is also possible to enter an issue key and use it as parent.

In our company we have many projects with names/keys like "SE", "VRE" or "BL1".

If I enter a key like SE-123 it does work fine. If I enter a key like BL1-123 then Jira doesn't consider it as a key as soon as I enter the "1" of "BL1".

See below the picture. The tooltip should show something like "Issue BL1-" while I type in. But when I enter the 1, it is not recognized as a key anymore.

Anyone has faced same issue? Is it a limitation in Jira? A bug?

I know we can change a project key but the impact would be really huge here. So many dashboards, filters, analysis tools for business, rely on this project that I'm not even sure I can estimate the changes to be done.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330184iC17E756A6E587FC5/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Bill Sheboy
body: Hi [@Christophe H-M](/t5/user/viewprofilepage/user-id/4981467)

That appears to be a known defect, and you may watch / vote for these items to see progress:

* <https://jira.atlassian.com/browse/AUTO-566>
* <https://jira.atlassian.com/browse/AUTO-1098>

The workaround is to use an advanced edit with JSON to set the field, as described in the second link above.

Kind regards,  
Bill

comments: author: Christophe H-M
body: Hi,

thank you very much [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

I used the workaround as suggested and it worked just fine.

Regards

Christophe


Tags: cloud

jira-cloud
By default, displaying all the custom fields
Asked by Corinne Guibert:

Hello

I'm defining projects with customer fields in it. However, by default, these custom fields are hidden, which is not good from a user experience, especially because non-technical guys are going to use Jira (so they definitively are not at ease with this kind of software).

Is there a way to configure for a specific project, that all field must appear by default ?

![Capture d??cran 2024-06-17 164656.png](/t5/image/serverpage/image-id/330177iA5909EAE36276413/image-size/large?v=v2&px=999 "Capture d??cran 2024-06-17 164656.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Corinne Guibert](/t5/user/viewprofilepage/user-id/5457445) ,

it is a personal setting and, for my knowledge, it can't be managed for project basis. There a request to allow admin to define that setting <https://jira.atlassian.com/browse/JRACLOUD-83607>

Hope this helps,

Fabio

comments: author: Corinne Guibert
body: Hello [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

Thanks for pointing this request to me. I read the comment in the ticket and I'm not the only one who would like to get rid of this "hidding feature"


Tags: cloud

jira-cloud
Creating global automation for removing CLONE from sub-tasks
Asked by Tara Bell:

I am looking to create automation for when a standard issue with sub-tasks is clone so CLONE is automatically removed from the Summary of all sub-tasks.

I tried to use AI for this, but it wasn't quite correct. It would remove from 1 or 2 sub-tasks, but not all.


Answers:
author: Bill Sheboy
body: Hi [@Tara Bell](/t5/user/viewprofilepage/user-id/3179638)

To remove the "CLONE - " prefix from the issues, you could use a rule triggered on Issue Created, and the grab the text after that. However...an observant person may remove the prefix when the issue is created, and so try a technique that will only remove() the value when found: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#remove-String-remove->

For example:

* trigger: Issue Created
* action: Re-fetch Issue *(This is to reload the data before the rule proceeds, preventing any timing problems with the issue created trigger.)*
* action: edit issue, setting the Summary field to

```
{{issue.summary.remove("CLONE - ")}}
```

Kind regards,  
Bill

comments: author: Tara Bell
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) - this did the trick! Thanks so much!


author: Bill Sheboy
body: Awesome; I am glad to learn that helped!

FYI...I recommended that simple rule approach as you appear to be on the Premium license level, and so have more automation usage executions per month: <https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/#What-are-my-usage-limits>

And so that rule will *count one usage for every issue created*. If that becomes a problem, you may modify the rule to add a condition before the edit:

* smart value condition:
  * first value: {{issue.summary.left(7)}}
  * condition: equals
  * second value: CLONE -

With that in place, the rule will only "count" for usage if the condition is met and the edit occurs.


Tags: cloud

jira-cloud
Filter out weekends
Asked by NM:

I'm trying to filter out issues that has exceeded the set due date, the challenge while using the below JQL is it is also counting the weekends. can someone help me with a JQL that would count only the business days?

Project = X AND issuetype = Y AND priority = High AND status not in (Complete, Incomplete) AND "High Transition Date" \<= "-24d"


Answers:
author: Hariharan Iyer
body: Hi NM,

This is not possible out of the box in JQL. However there are some 3rd party plugins that can help you do this - e.g. [JMCF.](https://marketplace.atlassian.com/apps/27136/jira-misc-custom-fields-jmcf?tab=overview&hosting=cloud)

Another option is to use a heuristic depending on when you're running this query. E.g. if you run it every week on Monday, then you know that 24 days prior would include 4 weekends, so you could change your condition to

```
"High Transition Date" <= "-32d"
```

Things will get a bit hairy if you run this on Friday though, and also this doesn't take into account non-weekend holidays.

Thanks,

Hariharan


Tags: data-center

jira-data-center
I am looking for a company that can perform an API integration between Jira and Zoho CRM.
Asked by BPC:

I am looking for a company that can perform a complete integration between Zoho CRM and Jira, which will work bidirectionally


Answers:
author: Nathan Phillips
body: Hello [@BPC](/t5/user/viewprofilepage/user-id/4086114),

Thank you for reaching out here on the Atlassian Community!

From the end of Atlassian, we do offer our **[Atlassian Partners](https://www.atlassian.com/partners)** where you can search for a **[Solution Partner](https://partnerdirectory.atlassian.com/)** which might be able to assist you in completing this type of integration.

We wish you the best of luck!


Tags: cloud

jira-cloud
Expected Format of to & from query params for Jira API
Asked by Andrea:

Hello,

<br />

I'm trying to make a query for a specific time range to the Jira Audit Records endpoint and I'm wondering what the expected date format for the \`from\` and \`to\` query parameters should be:

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-audit-records/#api-rest-api-3-auditing-record-get>

**from** string  
The date and time on or after which returned audit records must have been created. If `to` is provided `from` must be before `to` or no audit records are returned.

**to** string  
The date and time on or before which returned audit results must have been created. If `from` is provided `to` must be after `from` or no audit records are returned.

# What date format \^\^


Answers:
author: Hariharan Iyer
body: Hi [@andrea_piazza](/t5/user/viewprofilepage/user-id/5297954) ,

The format is ISO 8601 format, same as the one in the response in the example

```
"created": "2014-03-19T18:45:42.967+0000"
```

Hope that helps!

\~ Hariharan

comments: author: Andrea
body: [@Hariharan Iyer](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5124435) Thanks! This helps! One more question regarding the Confluence Audit Records API. Just wanted to double check that the startDate\` and \`endDates\` are in epoch in milliseconds according to the docs ? The created date is 60?

<https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-audit/#api-wiki-rest-api-audit-get>

Thanks!


author: Hariharan Iyer
body: [@andrea_piazza](/t5/user/viewprofilepage/user-id/5297954) , yes, those fields are in epoch time.

Thanks,

Hariharan


author: Andrea
body: Thanks!


Tags: api

cloud

jira-cloud
I am not able to add child issue in task, story or bug
Asked by Ankur:

When I try to add child issue in any type of issue, it doesn't allow me. Not sure what am I missing here.

\[JIRA-Child-Issue.PNG\](<https://transfer.atlassian.com/preview/7408559/attachment/c725ba4a-5256-48ec-85af-46509965c>![JIRA-Child-Issue (1).PNG](/t5/image/serverpage/image-id/330168i07175E462C875752/image-size/large?v=v2&px=999 "JIRA-Child-Issue (1).PNG")23a)


Answers:
author: Nicolas Grossi
body: [@Ankur](/t5/user/viewprofilepage/user-id/5522525) Welcome ! Does Create button get enabled ?

Nicolas

comments: author: Ankur
body: Yes. Create Button and Add Child Issues buttons are enabled.![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331455i395F8AD917AFB0EA/image-size/large?v=v2&px=999 "image.png")  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331454i59FCAD1DAADD74C5/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-cloud
Custom text field values are being changed
Asked by Helen Harbord:

We have a custom text field that we created to store support reference numbers for issues. Our reference numbers use a mix of numbers, letters and hyphens, so we figured a text field would be best. We entered the references manually and they displayed fine, even after saving. But a week later I have noticed that the values we entered have been changed.

For example,

10383, 10860 changed to 1.050811523E9

11448 changed to 11448.0

9223, 9485 changed to 9.2239485E7

BUT

2022-12/RQ-MCC/0102 and similar references remain correct

How can we stop this happening? Do we need to use a different type of custom field?


Answers:
author: L?gia Zanchet
body: Hi Helen   

Thank you for the information.

To address the issue, navigate to the "Automation" tab located at the bottom of the right menu, as shown in the image below:

![Screenshot_2024-07-09_at_11_19_08.png](https://community.atlassian.com/t5/image/serverpage/image-id/334256iFB113EA8697412BA/image-size/large?v=v2&px=999 "Screenshot_2024-07-09_at_11_19_08.png")  
This tab lists all the rules triggered for that issue. You can review these rules to identify the one updating the "Support Reference" field. From there, you can refine or disable the rule to prevent unwanted updates.  

<br />


author: L?gia Zanchet
body: Welcome to our community!   

To better understand your problem, do you see anything related to those changes in the issue's history?  
I'm not aware of text fields changing the display of numbers; maybe the history of the ticket will give us some clue on what is happening here.  

Thank you

comments: author: Helen Harbord
body: Hi Ligia, it seems to be a Jira Automation action, according to the history.


author: Helen Harbord
body: ![Jira change.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332953i8ED4E12423A80C93/image-size/large?v=v2&px=999 "Jira change.jpg")


Tags: cloud

jira-cloud
SWIMLANES
Asked by Yafit Haftzadi:

Hello

It is possible to add a status to our swimlanes, "show stopper". It should be for tasks, stories, epic, and subtasks.  

Thanks


Answers:
author: Bryce Lord
body: Hi [@Yafit Haftzadi](/t5/user/viewprofilepage/user-id/5506702)

If you're using a company-managed project, under the swimlanes section you can select "Queries" to setup swimlanes that align with whichever issues you set up a query for.  

For example, if "Show stopper" is a status in your workflow, you could use Status = "Show stopper" and issuetype in (task, story, epic, sub-task). This should bring in all those specific issuetypes that are in that status within the swimlane.

Here is a link with some additional information on setting up queries for swimlanes at the bottom: [Configure Swimlanes](https://support.atlassian.com/jira-software-cloud/docs/configure-swimlanes/)

Hope this helps!

comments: author: Yafit Haftzadi
body: Hey Bryce, thank you for the quick response.  

However, I don't have a good understanding of the Jira workflow, so I need help with what I've been asked to do.  

<br />


author: Yafit Haftzadi
body: [@Bryce Lord](/t5/user/viewprofilepage/user-id/4398564)


author: Bryce Lord
body: Hi [@Yafit Haftzadi](/t5/user/viewprofilepage/user-id/5506702) ,

How are you defining "show stopper"?

Are you considering it a very important issue that you want to track?

Or is it more of a "blocker" status for a work item, like this issue can't continue forward?


author: Yafit Haftzadi
body: [@Bryce Lord](/t5/user/viewprofilepage/user-id/4398564)

I Need to check since we don't have that workflow   

in addition, If we need to create that workflow and configure it with Swimlance can you explain to me how to do it step by step   

Thank you very much for your help


author: Bryce Lord
body: [@Yafit Haftzadi](/t5/user/viewprofilepage/user-id/5506702)

I only ask because depending on the use-case, using the workflow may not be your best option. It just depends on what you're trying to do.

If you are just looking to identify important issues as a "show stopper" then the most simple way to do that would be to add a label called "showstopper" to the important issues you identify. Then you could just use a query for the swimlane (label = "showstopper") and this would put all those issues into the swimlane.

If you want to go down the workflow route, then it will be a bit more complicated. Here is a link that can get you started: [How to create workflows](https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows/)


author: Yafit Haftzadi
body: Perfect!   

I think that is exactly what I need   

Thanks [@Bryce Lord](/t5/user/viewprofilepage/user-id/4398564)


Tags: cloud

jira-cloud
Refuse to connect
Asked by Chris Norris:

In a SharePoint Modern page, i added a embed webpart and added this code:  

\<iframe scr="[https://jira.ourtenant.com/secure/rapidboard.jspa?rapidview=2113\&amp;projectkey=sps\&amp;view=detail\&amp;selectedissue=sps-1498\&amp;quickfilter=7056#](https://jira.ourtenant.com/secure/rapidboard.jspa?rapidview=2113&amp;projectkey=sps&amp;view=detail&amp;selectedissue=sps-1498&amp;quickfilter=7056#)" sytle="border:0px #ffffff none;" name="myifFrame" scrolling="no" frameborder="1" marginheight="0" marginwidth="0px" height="400px" width="600px" allowfullscreen=""\>\</iframe\>  

this is the screenshot of the error. Not sure how to fix it.


Answers:
author: Nicolas Grossi
body: [@Chris Norris](/t5/user/viewprofilepage/user-id/5522483) Welcome! This appears to be the expected as per your code sharepoint is not able to connect to jira as per a security issue or missing credentials.

Nicolas

comments: author: Chris Norris
body: ok... do you know what i can or could update so that this would work? we use SSO so i would think that credentials would automatically be addressed considering i can go to that same page normally.


Tags: cloud

jira-cloud
Email de verifica??o para cria??o de conta n?o chega
Asked by Conrado Ferreira:

Ol?!

Estou tentando criar um usu?rio no jira usando o email conrado@dcgestor.com.br, mas o email de verifica??o com o c?digo n?o est? chegando.

Existe alguma forma de verificar se pode ser algum bloqueio do lado do Jira?


Answers:
author: Jack Brickey
body: Hi [@Conrado Ferreira](/t5/user/viewprofilepage/user-id/5522506) ,

Se o usu?rio verificou as pastas de spam/lixo eletr?nico e se os convites estiverem funcionando para outras pessoas, sugiro abrir um ticket com o [Suporte Atlassian](https://support.atlassian.com/contact/#/) para ver se o e-mail pode ser bloqueado.


author: Nicolas Grossi
body: [@Conrado Ferreira](/t5/user/viewprofilepage/user-id/5522506) you might contact support.atlassian.com

Nicolas


Tags: cloud

jira-cloud