youngmon/atlassian-qna huggingface dataset:
Different shortcuts available on different boards -- why?
Asked by rax adaam:

For some reason I don't have access to the same shortcuts on all boards.

![Screen Shot 2021-03-03 at 09.49.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/132828i42C0374C6EBD7A1B/image-size/large?v=v2&px=999 "Screen Shot 2021-03-03 at 09.49.16.png")

What's even more baffling to me is that the shortcut menu actually changes from one board to the next, so it seems this is intentional, but I'm having a hard time imagining a rationale that would explain inconsistent behaviour as good UX...

I use the "R" shortcut more than any other, but (suddenly) can't access it in one of my primary boards. Anyone know what's up with this?

I'm using the MacOS app 2.11.7.


Answers:
author: Ryan
body: Hi there,

The shortcut should be available on all boards, so I'd like to see if there is a reason that this isn't showing up on certain boards for you. Could you send the URL of the board in a support ticket here: <https://trello.com/contact>? Our Support team can take a look and see what may be causing this shortcut to not work on your board.

Thanks,  
Ryan


Tags: shortcut
Using a Butler Rule, how to I copy a card but not include the attachment(s) from the original card?
Asked by Kelly Gabel:

I have a rule set up to automatically copy a card on one list and move it to the next list, then add the checklist to it. What I can't figure out is how to NOT include the attachments from the card that is being copied.

I know you can check/uncheck that box when you copy a card manually, but not finding that option in the automation builder.

Help!!


Answers:
author: Keli
body: Hi Kelly, Butler will copy a card exactly how it appears on the board and will include attachments in the new card. I'm happy to drop an idea by our Butler dev team for consideration to include a way for Butler to remove attachments!

comments: author: Kelly Gabel
body: That would be awesome! It seems like a common use case. I also see that when you manually copy a card, you have the check box option to include or not include attachments... seems like a clear connection to that automation.

Thanks!


author: vertikaldienst
body: More than a year later! Does anyone know if there has been any progress on that issue?


author: Jake Scott-Hodes
body: [@Keli](/t5/user/viewprofilepage/user-id/2895212)I am also interested in having this option at the automation level.

Has any progress been made on this?

Thanks!


Tags: butler
Is it possible to get read receipt for a comment on a card?
Asked by Chris Marsden:

Id like to know members of my team have read a comment on a card


Answers:
author: Iain Dooley
body: [@Chris Marsden](/t5/user/viewprofilepage/user-id/4288075) every comment has a little "reaction" box at the bottom where you can add smileys to it, I usually ask people to give me a thumbs up when they've read something but no response is required


author: Danyal Iqbal
body: No, there are no read reciepts.
Is there one ultimate owner of all the Trello boards for an organisation?
Asked by Francesca Cornick:

Hi there,

Our department use Trello (free) and have been doing so for a while. We have lots of 'personal' boards rather than sitting in Teams, and I want to do some tidying and archiving but wondering if there is one account/user with an overall picture of all of the boards.

Is there a way to find out if there is a original member or source account who first set up Trello in our department? Is there such a thing? Or has everyone set up thier own Trello accounts and the baords have been shared with each other over time?

Thanks

Francesca


Answers:
author: Iain Dooley
body: [@Francesca Cornick](/t5/user/viewprofilepage/user-id/4288021) You have some more advanced administrative controls through Business class, but you can also use Atlassian Access to have SSO for your organisation:

<https://www.atlassian.com/software/access>


Tags: account

administration

owner
When changing due date, it snaps back to previous month
Asked by Sharon Hoerichs:

When I change the due date on a card, for example to the next month, the calendar "snaps back" to the previous month and date. If I click the new date a second time, it works fine, but I consistently have to do it twice. Have tried in the desktop app and the browser version and get same results.


Answers:
author: Julie Boettger
body: I have the same problem. No matter how many times I change it, it snaps back or in my case forward a month.


author: Sharon Hoerichs
body: It seems to be fixed for me - maybe the developers saw this question!


Tags: due-date
Acesso no permitido
Asked by Marcelo Gutierrez:

Bom Dia,  
eu criei um Board e adicionei um membro nesse Boared, por?m toda vez que essa pessoa tenta acessar os anexo dos Cards, aparece uma mensagem que ela nao tem acesso a essas informa??es.

O que precisa fazer para os membros terem acesso aos anexos dos Cards?  

ATT

Marcelo Gutierrez


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Marcelo Gutierrez](/t5/user/viewprofilepage/user-id/4287377)

Welcome to the Atlassian Community!

You have to change the permission for the member on the board!

You can go through this guide and choose the best suitable permissions for your Trello board members!

<https://help.trello.com/article/791-changing-permissions-on-a-board>
Jump to box keeps coming up
Asked by hbeddoes:

Everytime I try to click on anything in Trello the "jump to" box comes up and prevents me from doing anything.

I have tried using trello in incognito mode and it works fine, but it's not practicle for me to have to do this every time I use it.

Any ideas how to stop this happening?

I have cleared the cache and browsing history. I am using a chromebook.

![Screenshot 2021-03-03 at 11.44.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/132777i1300FB58278240ED/image-size/large?v=v2&px=999 "Screenshot 2021-03-03 at 11.44.21.png")


Answers:
author: Lam
body: Hi [@hbeddoes](/t5/user/viewprofilepage/user-id/4287578)

Thanks for reaching out to the community! This does seem like a very strange behaviour, we have a keyboard shortcut '/' which brings up that search box, however since the issue doesn't happen in an incognito window it may be caused by something else. Would you mind disabling all browsers extensions as a test and then try to replicate the issue? This can help us rule out a conflict with an extension or not. If it does fix the issue, try enabling your extensions one by one and re-testing to find the culprit.

Let us know how you go!

Cheers,

Lam

comments: author: hbeddoes
body: I have tried that but am still having the issues.

It seems to happen when I change the account (as a VA I need to access multiple accounts)


author: Lam
body: Hi [@hbeddoes](/t5/user/viewprofilepage/user-id/4287578) - Ah that's very interesting, are you finding the issue happens only for certain accounts or has it happened across all of them?

I can see that we had one other report of a similar behaviour; It ended up being from their password manager's Chrome extension constantly auto-filling their email address in the 'Jump to' search box. If you're using a password manager, can you try temporarily disabling it?

Thanks!

Lam


author: hbeddoes
body: Sorted it - it was 1Password causing the issue. I've turned that extension off and now it works fine.
Microsft Teams Permissions
Asked by Evan Omondi:

Hi,  

I have added trello as a tab on teams and added it to one of the teams. I have about 5 members sitting remotely and whenever they try accessing/loging in to Trello on the team its asking for admin permissions. Unfortunately, the admin is no inaccessible to always log in to this application. Any idea how I can avoid this?![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/132741iAC5DD5679BDE7DC1/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: G subramanyam
body: Hi [@Evan Omondi](/t5/user/viewprofilepage/user-id/4286983) welcome to the Atlassian Community forum.

I have been exploring the MS teams and Trello cards power up's and found the below links useful.

***<https://trello.com/power-ups/5faacc37b7e6534b88f124f7/microsoft-teams>***

***<https://trello.com/contact#/>***

***<https://help.trello.com/article/927-what-are-teams>***

Kindly check if you have Trello upgraded to Business plan for more features and support.

I'm sure after going through the above, your issue will be resolved. If yes, kindly click "accept answer" for the benefit of new members.


Tags: issue-collector

ms-teams
?????? ?????????? ?? ?????????? ?????,??? ???????? ???? ?? ??????? ?????? ?? ??????
Asked by ????? ????????:

?????????? ?? ?????????? ?????,??? ????????? ?? ??????? ???? ? ?? ?????? ?? ???????


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@????? ????????](/t5/user/viewprofilepage/user-id/4286868)

Welcome to the Atlassian Community!

You can follow this guide <https://help.trello.com/article/745-is-trello-available-in-other-languages> and I hope it will solve your issue!
Apply same Buttler rules to all the Boards
Asked by Patricia Gallego:

Hi, I'm new to Trello. I created some automated rules using Buttler and marked that board as "template". I would like all the following Boards created from the "template" have enabled the same Buttle rules. Is there any way I can do that without having to enable the rules one by one each time a new Board is created using the original template?


Answers:
author: Iain Dooley
body: [@Patricia Gallego](/t5/user/viewprofilepage/user-id/4286758) you can use command libraries and then enable a set of commands for each new board:

<https://help.butlerfortrello.com/article/50-command-libraries>
Accessing the from/sender field of an incoming email for application to a card
Asked by Sam Marrocco:

We are exploring the possibility of using Trello as a 'support desk" system for our companies and have been testing it for a few weeks.

<br />

One of our requirements is the ability for anyone to be able to email a board/list, and for the newly created Trello card to show the sender of the email (their email address particularly) in a field, such as a custom text field.

<br />

We have been exploring the possibilities of using Butler for this, but we cannot find any indication of the availability of the "from" or "sender" field of an incoming email as a variable that we could access within Trello or Butler.

<br />

As we use a custom system of mailing Trello, it would be possible for us to 'embed' the sender's email into the body of the email \*if\* we could then parse it out from within Butler, but we have seen no indications of this possibility either.

<br />

As this is a critical item for us, I am asking specifically: Is there a method for us to retrieve the sender/from field of an incoming email to Trello and apply it somewhere in our new cards with Butler such as into a custom field?  


Answers:
author: Iain Dooley
body: [@Sam Marrocco](/t5/user/viewprofilepage/user-id/4285444) You can't get that information from the standard "email to board" feature, but I have a product that lets you use a Trello board as a shared Gmail client:

<http://www.benkodesk.com/>

Then there's Hipporello which lets you accept support tickets through web forms as well as forwarding emails in and replying to them:

<https://hipporello.com/>

And SendBoard which is similar:

<https://sendboard.com/>

and lastly CardBox which also uses the Gmail API like mine but I don't think it has less functionality (not sure if you can do attachments with it AFAIK but you can test it out):

<https://getcardbox.com/>


Tags: butler

email
Cadastro
Asked by Dayana Sousa:

Ol?, boa noite. No momento em que comecei a me cadastrar no Trello, me solicitaram os dados do cart?o de cr?dito. Gostaria de saber se j? ser? feita alguma cobran?a? Pois quero ficar apenas com a vers?o gratuita.  
Att. Obrigada


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Dayana Sousa](/t5/user/viewprofilepage/user-id/4286356)

You can also check out this article/guide for more information

<https://help.trello.com/article/831-trello-business-class-vs-trello-gold>


author: Soumyadeep Mandal - SaM
body: Hi [@Dayana Sousa](/t5/user/viewprofilepage/user-id/4286356)

Welcome to the Atlassian Community!

Whether you have to pay or not totally depends on the plan you choose!

You can compare the features \& pricing of different Trello plans!

<https://trello.com/pricing>
Will you be introducing a way to sort lists by start date?
Asked by Josh Carlier:

Hi there,

Currently within each list (in the list actions menu) there is a way to sort by due date, but I was wondering if you were looking into a way to sort by start date as well. I've tried to create a custom field for the start date, which I have done, but I could not find a way to create a rule to link the start date in the calendar to the custom field start date.

Any advice on how to do this or whether this feature will be coming in the future would be greatly appreciated.

Cheers


Answers:
author: Karl-Heinz Roeder
body: I'm a complete beginner with the free version and just created my first to-do-list. Unfortunately I cannot sort this list by the start date I entered with the calendar. I think this should be a basic function or am I not aware how to do this?


author: milynnus
body: [@Josh Carlier](/t5/user/viewprofilepage/user-id/4285996)

You should start explore the new start date available when you set up the due. There is no option to sort by it yet. Perhaps will come soon. But with the new business class views this can be helpful.
Agile Wallboard Gadget & Days Remaining in Sprint Macros Not Visible to non-Jira Users
Asked by Alexis Marticorena:

Wasn't sure if I should post this in a Jira Software forum or the Confluence forum, as it relates to both.

I'm curious if others have encountered this \& how they've approached solutions.

In our org., we have a small set of Jira users - primarily the IT dept \& Scrum team. But everyone in our org. has a Confluence license. I set up our Scrum Team Confluence space's Overview page with the Agile Wallboard Gadget macro \& Days Remaining in Sprint macro so that everyone, including our stakeholders who are not Jira license holders, can see what we're up to on any given sprint (transparency is one of the pillars of Scrum, after all!).

...but alas, we discovered that these macros don't display for non-Jira license holders. \*sad trombone\* I would understand not allowing non-Jira-license-holders to drill into the issues by opening up their details and all that, but these macros really feel like they should be a glimpse into Jira for our Confluence users.

Is there a creative solution for displaying your Sprint-related macros to non-Jira users that you've used? Is there any way around these locked-down Jira license requirements?


Answers:
author: Eduardo Oliveira
body: Hi [@Alexis Marticorena](/t5/user/viewprofilepage/user-id/4505590), how are you? Welcome to the Atlassian Community ??

If you're open to using a Marketplace app, I would like to share a **FREE** solution that may be useful in your need / scenario ?? [MindPro Insights - Dynamic Reports for Jira](https://marketplace.atlassian.com/apps/1228323/mindpro-insights-dynamic-charts-reports-for-jira?hosting=cloud&tab=overview)

This is a cloud app built for Jira that allows you to build highly interactive reports and dashboards in seconds using pre-loaded charts and gadgets that bring up instant data from all your Jira projects.

![MindPro Insights.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/206808i6A716FE0E8E63ECD/image-size/large?v=v2&px=999 "MindPro Insights.jpg")

The best part? You can customize and save multiple dashboard views and **export and share your data in PDF (full report with all data), PNG (individual charts) or CSV (issue list).** Here you can see a [quick tour.](https://youtu.be/XkFEHyVk0ew)

Cheers,

Eduardo Oliveira \| MindPro Team


Tags: agile

cloud

confluence-cloud

licence

sprint
Can't find imported space
Asked by megan_heikkinen:

I uploaded a zipped export of a Confluence Cloud space to a new Confluence Cloud site and I am unable to see the imported space at all, even though it said it was imported successfully. How can I find the space I uploaded? I also can't try to redo it, since the "space already exists." Thanks!


Answers:
author: Clark Everson
body: Hi [@megan_heikkinen](/t5/user/viewprofilepage/user-id/4989874)

Welcome to Community!

You may not have access to the space so you may need to grant yourself access. I had to do this a few times but I can't seem to find an article.

I can't remember in cloud if you do this by going to admin.atlassian.com or the admin panel in Confluence, but there is a place in one of those two where you can go and see if you see the space there. If you see it there, there should be a button to manage permissions and grant you access again.

Alternatively ask someone else who you know previously had access to it to check. If your user completed the migration sometimes there are weird permission issues.

Best,

Clark

comments: author: megan_heikkinen
body: Hi Clark - thanks for the quick reply! I had an inkling it may have been permission related. I will double check on those and see if that resolves.


Tags: cloud

confluence-cloud
Estimated and actual benefits metrics
Asked by Jonathan Batcock:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/206740i28BFC9B07207F2C4/image-dimensions/215x420?v=v2 "image.png")I have these (estimated/Actual benefits) set up against OKRs Ive linked to JIRA tickets, but I can't find the fields that they relate to and cant see them to be added in on the config settings? They are being pulled from somewhere, so wondered if they were accessible. I want to use them for benefits realisation on a page. Thanks


Answers:
author: Jack Brickey
body: Hi [@Jonathan Batcock](/t5/user/viewprofilepage/user-id/4989829) ,

can I assume that that image is taken from a filter result where you have the columns being displayed? In any event have you gone to the administration section under issues then custom fields and look for these two fields? If they aren't there is it possible that this is associated with some add-on?

comments: author: Christopher Francis McLoon
body: Hi [@Jonathan Batcock](/t5/user/viewprofilepage/user-id/4989829) - did you get a resolution to your question?


Tags: cloud

confluence-cloud
Another Button appeared after changing the home page
Asked by Simon Huprich:

Hi,  

recently, I changed the home page according to the Atlassian doc's.  
But now an additional button appeared =\>blue line  

![Screenshot 2022-07-19 144556.png](https://community.atlassian.com/t5/image/serverpage/image-id/206734i0C4E8FC2F716D3BE/image-size/large?v=v2&px=999 "Screenshot 2022-07-19 144556.png")

The link from the logo (red line) and the link from the new button (blue line) are directing to the same space. The "Home" button leads to the Default Home page.  

I just want the blue button to disappear, so that I can see the Logo (red line) and the button "Home" (and of course, all the others)

What should I do?  

Greetings  
Simon


Answers:
author: Max Foerster - K15t
body: Hey [@Simon Huprich](/t5/user/viewprofilepage/user-id/4425043),

Could you please also tell us which documentation from Atlassian you are referring to?

Best, Max

comments: author: Simon Huprich
body: Hey [@Max Foerster - K15t](/t5/user/viewprofilepage/user-id/693014)  
Thank you for your quick answer.  

<https://support.atlassian.com/confluence-cloud/docs/configure-the-site-homepage/>  

Greetings  
Simon


author: Max Foerster - K15t
body: Hey,

try clearing your cache, it should be gone by then after you already changed the setting back to the default. :) Maybe verify in incognito mode.

Best, Max


author: Simon Huprich
body: Hi [@Max Foerster - K15t](/t5/user/viewprofilepage/user-id/693014)  

Sadly, clearing cache and incognito mode doesn't make it disappear.  
I haven?t set back the home page to default.  

First button - red line - represents the icon: Link leads to the changed home page  
Second button - blue line - represents the additional button: Link leads to the changed home page  
"Home" button: Link leads to the default home page where I can see all the documents that I have worked on, etc.  

I want to "delete" the second button, or at least I want to configure them so that they link to different pages in our Confluence site.  

Any ideas?  

Greetings  
Simon


author: Max Foerster - K15t
body: Ah okay, now I understand. Thank you, [@Simon Huprich](/t5/user/viewprofilepage/user-id/4425043).
> I want to "delete" the second button, or at least I want to configure them so that they link to different pages in our Confluence site.

This is not possible. At the moment, it works as it is intended.

We can only speculate about the reasons for this. I can somehow understand why they did it. Because if you only have the logo linking to your new site homepage, the user has no real context where he ends up. On some page without any sidebar navigation. That's what the space key in the navigation is there for. ?????

Best, Max


author: Simon Huprich
body: Thank you [@Max Foerster - K15t](/t5/user/viewprofilepage/user-id/693014)


Tags: cloud

confluence-cloud
Creating a User Macro on Confluence Cloud
Asked by Arturo Kirkconnell:

HI,

<br />

I've been trying to add a User Macro for a while now, I believe that Cloud version does not have User Macros? correct me if am wrong, so then we tried doing it on Script Runner, but no luck so far, all we are trying to do is validate a field on a page.

Ex. We have a template where on that template we have a Status field, we would like that the Status field could have any of these 3 values (In Progress, Completed, TMM Presented) and that before the user can hit save on the page, that field gets validated so only one of those 3 values can be used as an input.

Is there a way to do a button select (Radio Button) where users get presented the options they have, and they select accordingly?

Thanks in advance


Answers:
author: Christian Winter
body: Well it seems finally to be possible to have custom macros in confluence cloud, even though a third party plugin is required <https://www.scriptrunnerhq.com/latest/webinars/creating-custom-confluence-cloud-macros-101>


author: Bill Bailey
body: You have hit upon the single biggest disappointment with the Cloud version. Not user macros. Your choices are:

1. Find a third-party plugin
2. Write your own plugin
3. Write an app using [Forge](https://developer.atlassian.com/platform/forge/)

comments: author: Arturo Kirkconnell
body: hi [@Bill Bailey](/t5/user/viewprofilepage/user-id/502089) thanks for the help here, I'll take a look at Forge. Can this be done using Script Runner? and if yes, any idea how?


author: marc -Collabello--Phase Locked-
body: Maybe the new Confluence Page Status macro can help? <https://support.atlassian.com/confluence-cloud/docs/insert-the-status-macro/>

comments: author: Arturo Kirkconnell
body: Hi, that was kind of my first approach, but that does not let you validate, correct?

I am trying to find a way where users can only have 3 options to select for a status.


Tags: cloud

confluence-cloud