youngmon/atlassian-qna huggingface dataset:
Automation Checklist Movement
Asked by Jan Albertson Aragona:

when checklist "New Listing Transactions Checklist" is completed in a card in list "Transactions for New Listings", move the card to the top of list "Marketing for New Listings" on board "New Listings", add the "Marketing for New Listings" checklist from card "template" to the card, and remove all the complete items from all the checklists

But it moves automatically to another board and create a list of Active listing there is no other automation running on the background. it is working last week now it just jump from 1 list to another then move to another board active listing and create another list name active listing. It does that over and over until active listing list is list 10 or more


Answers:
author: Jan Albertson Aragona
body: Already Figure it out. Let me know if you have the same issue.
Two accounts with same e-mail would like one
Asked by Dennis Petri:

Hi there,

I have an old Trello account connected to my Google mail. I totally forgot about it so once I opened a new (Pro) account I could only use (username2). I do not need the older one anymore and would like the new Pro to have "trello.com/u/username" without the 2.  

Can you please let me know how to fix this?  

Thank you,

Dennis


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Atlassian accounts use the email address to be unique - you can change the email address, but we can't have two Atlassian accounts with the same address.

I suspect what you need is a merge of the two accounts. To do that, you'll need to contact Atlassian support over at support.atlassian.com/contact
Comment recevoir des notifications lorsque des membres apportent des modifications ?
Asked by Virginie:

Je souhaiterais recevoir des notifications ou alerte lorsqu'un membre fait une modification et lorsque moi j'ajoute des informations dans le tableau de mes membres, je voudrais ?galement qu'ils puissent recevoir une alerte ou notification.

Merci de votre aide.


Answers:
author: Sal
body: Hey [@Virginie](/t5/user/viewprofilepage/user-id/5315766)! You'll *always* receive notifications about changes made to your cards when you're "Watching" a card or you're a member of the card. You can read more about how notifications work on Trello at <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>. I hope this information answers your question.
How to transfer information from TRELLO to a computer and will it be usable?
Asked by 1-????? ?. ?.:

We are contacting you to let you know that Atlassian is winding down its operations in Russia and Belarus, and our records identify you are using Atlassian's no?charge product(s) within these identified regions. As such, this email constitutes notice that, in accordance with our [Cloud Terms of Service](https://click.e.atlassian.com/?qs=63c127d4edb7f99d5f3fd38e5751e4de91a09a13e51c3c003b74a93133461b17943cfcc46d304f8dc5ff910c8b44e7f616ba90881831b6f1abcb1a7b1701816e), we will terminate your Atlassian account in 30 days.


Answers:
author: Sal
body: Hey [@1-????? ?. ?.](/t5/user/viewprofilepage/user-id/5315783)! When exporting your data from Trello, we'll allow you to export all your boards in a JSON format (or CSV if you have Premium), allowing you to reuse it elsewhere. But, we can't guarantee your exported data will work on other services.

You can read more about exporting your data from Trello here: <https://support.atlassian.com/trello/docs/exporting-data-from-trello/>

comments: author: 1-????? ?. ?.
body: I won't be able to use Trello. Trello leaves Russia.  
I need to save the information in text form suitable for future use.  
Is there a way to save at least cards, descriptions and attachments, even without checklists?


author: Sal
body: As I mentioned [@1-????? ?. ?.](/t5/user/viewprofilepage/user-id/5315783), you can export your data on Trello either on JSON or CSV (Premium only), but you can't export it on text only. Also, yes, you can export your cards with everything regardless if they do or don't have a checklist. I hope that helps!
How can I send an email to everyone in on my trello board?
Asked by Cathy Gatlin:

Can I send an email to everyone on my board? If so, how do I set this up? I assume I need to enter the email somewhere besides the description.

Also, can I export all emails to Trello? Thanks!


Answers:
author: Brittany Joiner
body: [@Cathy Gatlin](/t5/user/viewprofilepage/user-id/5315680) welcome to the community! If you tag @board in a comment then it will send a notification to everyone on your board, and most folks will have email notifications enabled for when they are tagged in a comment, so would that achieve what you're looking for?
How to disable message top bar "This board is set to Public?"
Asked by Martin Vlach:

Hello,

I use Trello which kepps displaying a horizontal bar at the top of my board that says something like "This board is set to be Public. You can change the setting here." I close it, but later it appears again. And again.

Is there a possibility to stop displaying this mesaage forever?

Thanks!


Answers:
author: Brittany Joiner
body: [@Martin Vlach](/t5/user/viewprofilepage/user-id/5196909) i'm having trouble reproducing this. when i close out the banner, no matter how many times i refresh I don't see it.

But depending on how technical you are, you could probably make a browser mod with PixieBrix that would hide that banner element. I've built something similar to hide the toast notification when you archive a card.([Like this](https://www.pixiebrix.com/marketplace/8935ca41-8c3b-4505-9026-eaf7c1dc6725/hide-card-archive-alert-in-trello/))
Automation to paste in description from another card?
Asked by Ost:

Trying to set up an automation that would create a new card (when keywords are typed into a checklist) that would also include a description grabbed from a template card.  

I know you can include a description in the automation, but it's more flexible for coworkers to be able to edit the template instead of going into the automations.  

I'm thinking there is a way to do this thru the automation variables, but I'm still trying to wrap my head around how they all work. ?  

thank you


Answers:
author: Lara
body: Hi Bob,

Thanks for reaching out!

Just to confirm, are you looking to set up an automation that creates a card when a certain checklist item is added to a checklist, and that generated card's description is taken from a *different* card on the board?

Could you set up an automation with the template card description already part of the action?

For example, "*when an item is added to checklist \[Checklist name\], create a new card with title \[X\] and description \[template description text\] in list \[list\]*".

Lara  
The Trello Team

comments: author: Ost
body: I'm looking to set up an automation that would be a bit like this:  

*when \[trigger word\] is added to \[specific checklist\], create a new card, linked in checklist. Add description to new card, copied from \[specific other card\].*   

That "specific other card" being one that i have saved elsewhere as a template.   

(sorry for delay, computer crash event ?)


author: Lara
body: Hi Bob,

No problem!

Would this rule work?

* *when an item containing "trigger word" is added to checklist {checklistname}, convert the item to a linked card, and set the card's description to \[card description\]*

In this example, you'll want to use the {checklistname} [variable](https://support.atlassian.com/trello/docs/butler-variables/) so the rule triggers for all checklists.

As for the card description, there isn't a way to pull that information from a specific card on the board, but you can simply add it to your rule.

Let me know how that goes,

Lara  
The Trello Team


author: Ost
body: ah, i already knew i could include a card description. Was hoping to be able to pull it from another card.   

oh well. guess i'll just do it that way.  

thanks for taking the time to think on it though. :)
How to get a card to move to another list automatically when the due date arrives
Asked by Mercedes Dockery:

Hi,

Sorry for asking this question again, but it seems even the latest answer from July is not accurate. I need to have a card automatically moved to another list once the due date arrives. I have Automation set up to set a due date of 7 days from the day of the creation of the card. Now I want that card to automatically move to another list once that day arrives. There is no longer an option in automation under dates for this and I can't manually write the rule anymore (which is what I could do before). I have exhausted my ability on this one. Please help. I want a rule that is similar to the following:

on the day a card is due in the "Under Contract" list, move the card to the "Due today" list.


Answers:
author: Mercedes Dockery
body: Nevermind. It's because my account is no longer a premium account.
No puedo agregar miembros a mi tablero
Asked by angevillacolme:

Hice un tablero pero las personas que responden la invitaci?n para el ingreso sale error en Atlassian y no pueden ingresar a mi tablero


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

Could you please let us know what error message those users are seeing? Are they able to access the board directly by visiting the board link?

Lara  
The Trello Team
Hello. Could you please tell me how to copy a card with dates?
Asked by Nataliia:

After setting up the automation, the cards are copied without the date.


Answers:
author: Ost
body: You can create a button on cards to make a copy into a specific list without due date.

Not sure how much time that saves you ultimately, since you have to open card to hit the button, and also send it elsewhere if you want it in another list or board.  

![Screenshot 2023-09-13 091902.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/280468iC07167C9F420C20E/image-size/large?v=v2&px=999 "Screenshot 2023-09-13 091902.jpg")
Using Wildcards to autopopulate fields inside butler automation
Asked by Peter Cranston:

Hi I have a requirement to autopopulate a new field based on an abbreviation of the existing Project No field. This field is in the format of MD1234.

I want the wildcard to recognise the first two characters ie MD part of this field and then take action to populate the new field based on a configured dropdown however unsure how to use the wildcard and whether the { } brackets are required when building the automation.

I have looked at the general instructions however cannot get if to work.

As usual any guidance would be much appreciated.

Thanks,

Peter C.


Answers:
author: Rodolfo Moreira
body: Hi Peter!

My colleague Carol has recently reached out to you concerning your question. For your convenience, here's the direct link to the discussion: <https://community.atlassian.com/t5/Trello-questions/Using-wildcards-to-autopopulate-fields/qaq-p/2473740#U2476898>.

If you have any further queries or doubts, could you please respond to her via the link? She will be more than happy to assist you further.

Thank you!

comments: author: Peter Cranston
body: Thanks Rodolfo. I had a quick look earlier and think my question is fully answered however just need to enter the advised wildcard code now and function test on our board.

Once again thanks to all in the community for your ongoing support.
Adding inline images as attachments to Trello card when using Trello Gmail Addon
Asked by Gabrielius:

Hi everyone,

I wondered if anyone needed to include inline images in Gmail mails to a Trello card when using Trello Gmail Addon. Sometimes, an email contains an inline image and it is not added as an attachment when creating a Trello card using Trello GMail Addon -- they are simply stripped out. That makes me sad. For me personally, it would be a super feature, if these were attached automatically because then I wouldn't need to download them by hand and attach them manually to that Trello card later. Everything could be done from the same browser tab, in the Gmail portal. Does anyone need this feature as well, or is it just me?

Gabrielius


Answers:
author: Christl_Email for Trello
body: Hi [@Gabrielius](/t5/user/viewprofilepage/user-id/5315393)?

Christl from the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard) here. Welcome to the community!

You are not alone! Some users want to attach the inline images to the card, but some don't. That is why we have a feature that allows you to choose how to handle inline images. Check out our article for more info: [Handling images in email content](https://help.sendboard.com/en/articles/6478007-handling-images-in-email-content)

Great thing is, it is a **mailbox setting**, meaning that you can choose which board you want to apply it to (you will of course need to have the Power-Up added to the board for this feature).

You're welcome to pop over any questions to hello@sendboard.com or simply [add the Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) to give it a try with a free trial.

Hope that helps!


author: Alina Kurishko
body: Hi Gabrielius,

Welcome to the Atlassian Community!

Right now, the feature to include attachments when creating cards via the Gmail Add-on is indeed unavailable. We actually have it as an open feature request for the product team to consider! I'll add you as an official "+1" in support of this. Let me know if you have any other feedback you'd like me to share with the team on this topic!

If you're curious about how our team decides on what requests we work on, we've also published a blog post with more detailed and visual information here: <https://blog.trello.com/feature-requests-unite-support-and-product>

Alina \| The Trello Team

comments: author: Gabrielius
body: Thank you Alina for your response. Is it possible to somehow monitor that feature request? I would like to see how it all ends up, eventually. Thank you, once again.

Gabrielius


author: Alina Kurishko
body: Thanks for raising this question!

Currently, Trello feature request tickets are not publicly available, so sadly you won't be able to follow the resolution. But this is something we have under consideration for the future ?

I understand this may not be the answer you hoped for, but I hope this brings a little more clarity to the matter.

Alina \| The Trello Team


Tags: email
How to stop 'email to board' attaching email signature as images
Asked by Laura Wallace:

When I add a card to my Trello board using the Email-to-Board feature, it automatically adds images in my email signature as attachments. This is a bit irritating... does anyone know how I can prevent this from happening??

![Screenshot 2023-09-13 100607.png](/t5/image/serverpage/image-id/280355iA3B106C349800E6C/image-dimensions/400x234?v=v2 "Screenshot 2023-09-13 100607.png")


Answers:
author: Alina Kurishko
body: Hi Laura,

Welcome to the Atlassian Community!

Currently, Trello will not strip signatures; the only information Trello tries to remove is what it can parse as replies to an original email. That's because Trello errs on the side of not stripping data (to avoid data loss) rather than over-stripping.

Unfortunately, that does mean that those images will show up in each card created by email (as you've noticed). We actually have it as an open feature request for the product team to consider! I'll add you as an official "+1" in support of this. Let me know if you have any other feedback you'd like me to share with the team on this topic!

If you're curious about how our team decides on what requests we work on, we've also published a blog post with more detailed and visual information here: [++https://blog.trello.com/feature-requests-unite-support-and-product++](https://blog.trello.com/feature-requests-unite-support-and-product)

Alina \| The Trello Team

comments: author: Laura Wallace
body: Super helpful response Alina, thank you ?


author: Sal
body: You're welcome, [@Laura Wallace](/t5/user/viewprofilepage/user-id/5315336)! We'll keep our eyes on the feedback from other users to ensure more people are interested in this feature. I appreciate your understanding!


author: Donna Grindle
body: Where can we add our feedback to support removing email signatures in some manner that will be done automatically? Email chains are create a mess on our cards and we are spending time that no one has to clean them up.

We are reaching the point that we may just stop using the email to card and manually adding details. That, will likely result in missing details but at least the time spent will be on something productive not busy work to clean them up.


author: Alina Kurishko
body: Hi Donna,

Thanks for sharing your feedback! I understand how frustrating and counter-productive this might be ?

I'll make sure to pass on what you have told us to the development team for consideration. While I don't have an ETA for when this can be changed, you can rest assured your comment will be taken into account.

Thanks again for your input!

Alina \| The Trello Team
Hello, I need access to my Trello account so I can export my data, I didn't see the email and couldn
Asked by Tima Bak:

Hello, I need access to my Trello account so I can export my data, I didn't see the email and couldn't export it in time.  
Please give me access to my account for a short time, thank you.)  
Mail: [timabak18@gmail.com](mailto:timabak18@gmail.com)


Answers:
author: ????? ?????????
body: *** ** * ** ***

Hello, I need access to my Trello account so that I can export my data. Unfortunately, I haven't received the email and couldn't export my data in time.

Please give me access to my account for a short time.

Thank you!

My email address: marta_ploticyna@mail.ru


author: Andy Heinzer
body: Hi,

I understand your account has been deactivated. Please create a ticket under [https://support.atlassian.com/contact/#/?inquiry_category=account_management\&reason=access_issues\&support_type=customer](https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=access_issues&support_type=customer)

It might not be possible to reactivate your account, but if it can be done a ticket like this would be required.


Tags: russia-sanctions
Trello CSV export is breaking
Asked by Rodrigo Trentino:

Hello everyone, truly need your help!

Every time that I try to export Trello's card from a specific board to CSV, if any card has a description broken by hitting "enter" the CSV comes broken.

Do anyone knows what to do?

Highly appreciated!


Answers:
author: Alina Kurishko
body: Hi Rodrigo,

Welcome to the Atlassian Community!

Are you exporting the whole board where the card description of some cards looks broken? Do I understand it correctly that only several card descriptions aren't displayed as expected when others look correct?

I'm not entirely sure how to reproduce the behavior you describe when "any card has a description broken by hitting "enter."

Could I ask you to create a ticket through [++https://trello.com/contact++](https://trello.com/contact?) providing the details on how to replicate the problem and the answers to my questions above? This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Alina \| The Trello Team
I have lost access to my account due to your company policy. I would like to regain access for at le
Asked by ???????? ??????????:

I have lost access to my account due to your company policy. I would like to regain access for at least 1-2 days in order to be able to restore my data from my personal board.


Answers:
author: Casey
body: Hi!  

You may log a support ticket [here](https://trello.com/en/contact#/) for further assistance.  

<br />


Tags: russia-sanctions
Trigger a Checklist item on a different card
Asked by Ashley Lyonwood:

I would like to know how to create an automation for the following:

When a particular item is checked off on one card, I need to notify a member that a checklist on another card needs to be completed.

Is this possible? If so, steps? Since some items repeat across jobs, would I have to automate everytime the checklist is created?


Answers:
author: Alina Kurishko
body: Hi Ashley,

Welcome to the Atlassian Community!

Depending on your workflow, there are multiple ways to accomplish that.

If you have 2 specific cards in mind, you can create a rule similar to this one:

*when an item is checked in a checklist named "checklist_name", find a card titled "card_title" in list "list_title", and post comment "Please complete the checklist"*

Alternatively, you can send an email to a specific email address, card members, or all board members:

*when an item is checked in a checklist named "checklist_name", send an email notification to "email@email.com" with subject "Complete the checklist reminder" and message "Here is a reminder to check your checklist"*

You can also add more specifications to the checklist you have in mind when creating a trigger action.

Both actions about posting a comment or sending an email can be found in the **Content**section of Automation actions.

If you're new to Automation, I'd recommend taking a look at these pages:

* [Automation Introduction](https://trello.com/guide/automate-anything#intro-to-automation)
* [Automation Overview](https://support.atlassian.com/trello/docs/butler-overview/)

Hope this helps!

Alina \| The Trello Team


Tags: automation
Microsoft account login problem
Asked by Alysson Pinto Silva:

this morning I had to log into my account that I used for the last year with my Microsoft account but trello made me another account and now I lost access to the company boards with the work I was supposed to be doing


Answers:
author: Lara
body: Hi Alysson,

Thanks for reaching out!

I can see that my teammate, Augusto, is assisting you with this in your ticket [TRELLO-166921](https://support.atlassian.com/requests/TRELLO-166921/).

Since this is related to sensitive account information, please provide a response in the ticket.

Thank you!

All the best,

Lara  
The Trello Team
Can i filter by an item on a tickbox?
Asked by Shelly Ryde:

I am looking for a way to filter the cards on my Trello board so that only ones that have a certain item ticked on the checklist will be displayed. Is there a way to do this? For example if I have a ticklist of \*Stage 1 complete\*, \*Stage 2 Complete\* and \*Stage 3 Complete\*, is there a way of filtering to make only cards that have \*Stage 3 Complete\* ticked be shown?


Answers:
author: Brittany Joiner
body: [@Shelly Ryde](/t5/user/viewprofilepage/user-id/5311232) you could create some automation that adds a label when a checklist is completed and then filter cards by cards that have a specific label!

comments: author: Shelly Ryde
body: [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) Thanks for that idea but that doesnt really work in my case. I want to be able to filter for just one specific item on the tickbox and not for the cards that have them all ticked. Is there a way to do that?


author: Brittany Joiner
body: [@Shelly Ryde](/t5/user/viewprofilepage/user-id/5311232) same principle, you can use automation to check when a specific item is checked in a checklist and then add a label to the card and filter by that label.


author: Shelly Ryde
body: [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) Good idea, I'll try it out. Thank you.


author: Shelly Ryde
body: [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) Thanks for the idea, I set up the automation and it is now really beneficial. However, when I did a filter for the label that I wanted, a whole bunch of random cards that shouldn't have that label came up with the label on it for some very strange reason.

Is there a way to solve this?


author: Brittany Joiner
body: [@Shelly Ryde](/t5/user/viewprofilepage/user-id/5311232) sounds like the automation is probably more broad than it should be. I'd have to see the rule to give a better diagnosis, but i are you saying when *any* item is checked? maybe you need to be more specific about which one is checked. or when it's checked in a specific checklist, or even on cards in a specific list or something