youngmon/atlassian-qna huggingface dataset:
erstellt von
Asked by Achim Schupeta:

wie hei?t der Ersteller eines Tickets auf englisch?

Anders gefragt, wie ist die JQL-Abfrage f?r

Ersteller des Tickets = currentUser()

?


Answers:
author: Ollie Guan
body: Hi [@Achim Schupeta](/t5/user/viewprofilepage/user-id/5175734) ,

In Jira JQL, the terms "reporter" and "creator" can sometimes be used interchangeably, but they have distinct meanings and uses:

**1. Reporter:**   
- The "reporter" is the person who reported or created the issue. This is the default field used in JQL to refer to the person who created the issue.  
- Example JQL query: \`reporter = currentUser()\`

**2. Creator:**   
- The "creator" field is not a standard JQL field but can be used in specific contexts or custom fields. It refers to the person who originally created the issue.  
- In some custom configurations or specific use cases, "creator" might be used to track the original creator of the issue, especially if the reporter field is changed later.

In most standard Jira setups, you will use "reporter" to refer to the person who created the issue. If you have custom configurations or specific needs, you might encounter or use "creator" in those contexts.

<https://support.atlassian.com/jira-service-management-cloud/docs/jql-fields/>

comments: author: Achim Schupeta
body: Vielen Dank,

f?r mich funktionieren "reporter" und "creator" gleicherma?en und liefern das richtige Ergebnis.

Danke.


author: Marc - Devoteam
body: Hi [@Achim Schupeta](/t5/user/viewprofilepage/user-id/5175734)

That would be the **creator**


author: Kai Becker
body: Hi [@Achim Schupeta](/t5/user/viewprofilepage/user-id/5175734)

to extend in Marcs answer:

Autor = reporter  
Ersteller = creator

Usually they are both the same but there can be a difference. This is important especially in JSM projects, where you can raise a request on behalf of someone else.  
If this is the case reporter and creator will be different.

Hope this helps.

comments: author: Achim Schupeta
body: Hi Kai,

ja super! Vielen Dank.

Gibt es eigentlich eine 2sprachige Version von

<https://support.atlassian.com/jira-service-management-cloud/docs/jql-fields/>

?


author: Kai Becker
body: Hallo [@Achim Schupeta](/t5/user/viewprofilepage/user-id/5175734)

keine offizielle Doku, aber wir sind gerade dabei eine ?bersetzte Version anzulegen:

<https://infos.seibert.group/display/Productivity/Jira+Service+Management+Cloud+Dokumentation>


Tags: cloud

jira-cloud
When I edit a comment, an update mail is not sent to all participants
Asked by Angus Smith:

Hi people,

When I edit a comment in Jira, an update e-mail is not sent to all participants. How do I fix this?

Thank you in advance.


Answers:
author: Nikola Perisic
body: Hello [@Angus Smith](/t5/user/viewprofilepage/user-id/5436745)

Have you checked the notification scheme for that project more specifically the "An issue is edited"? Have the users checked their personal settings \> notifications for projects and issues and the Default notification settings?![Screenshot 2024-08-28 at 08.58.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/344178iC66877F0C829CCB3/image-size/large?v=v2&px=999 "Screenshot 2024-08-28 at 08.58.46.png")

comments: author: Angus Smith
body: Thank you kindly for the guidance Nikola.


author: Rilwan Ahmed
body: Hi [@Angus Smith](/t5/user/viewprofilepage/user-id/5436745) ,

If you are Jira admin, then go to project settings --\> Notifications  
Verify is the intended user is part of notification type "*A comment is edited*".

More details about notifications is in

<https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/>

comments: author: Angus Smith
body: Many thanks for the guidance Rilwan.


Tags: cloud

jira-cloud
How to use custom field Sprint in email handler
Asked by khushboo_puri:

How to use sprint custom field in email handler?

@Sprint= ???

It is a locked custom field


Answers:
author: Mirek
body: Hi [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917)

What exactly you want to to with this Sprint field? Do you want to parse sprint ID/Name and put an issue directly to it once it is created by email? Are you using any plugins/extensions for that?

Could you please clarify?

comments: author: khushboo_puri
body: Hi [@Mirek](/t5/user/viewprofilepage/user-id/781521)

We use JEMH to populate the fields through email like @Issuetype= story. Similar way we want sprint value to be filled through email. Issuetype is a system field but sprint is a locked custom field. Do I need to do any configuration on JEMH to autopopulate sprint value?


author: Ryan Clifton
body: Hi [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917)

Based off the information you have provided, it appears that you are attempting to use the At Prefix Field Processor to set the Custom Field values.

It is possible to set the Sprint field using the At Prefix Field Processor, however you would need to provide the directive with two values (the Board Name and the Sprint Name) using the same format as below:

**@sprint=Board Name:Sprint Name**

More information about doing this see the "#2 - Directives" section on the following page: [Automatically assign new issue to a sprint](https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/3475341313/Automatically+Assign+a+New+Issue+to+a+Sprint#%232---Directives)

If you require any further help, then feel free to create a support ticket with The Plugin People (JEMH Vendor) support. This can be done by emailing "support@thepluginpeople.com" or by using our [Portal](https://thepluginpeople.atlassian.net/servicedesk/customer/portal/1).

Regards,

Ryan (PPL Employee)


author: khushboo_puri
body: Hi [@Ryan Clifton](/t5/user/viewprofilepage/user-id/5086069) @,

I tried above suggestions but with sprint it's not working, Sprint is a locked custom field, is it a problem?


author: Ryan Clifton
body: Hi [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917)

The fact that the Sprint Field is locked, should not prevent JEMH from setting the field. As currently the field being locked only prevents you from changing the name/description of that Field.

I see that you have created a Support Ticket, if possible could you please attach a JEMH Support zip to the Support Ticket. As this will provide with additional information which we can use to review further.

Regards,

Ryan (PPL Employee)


Tags: data-center

jira-data-center
How to use the reminder function for 'story' issue type.
Asked by Reid, Jasmine (NB AUS/OAB):

Hi there,

I have a story issue type that is for a task that needs to be completed once a month, every month. So I want to set a reminder that goes off every 4 weeks.

I was a bit confused with the wording of the reminder function section.

Does this highlighted section in the screenshot mean a reminder will be sent every month? Or does it mean a reminder will be sent only for one month period? I am just not sure what to do with this option. If I wanted a reminder sent every month, would I for example set it to 12 months to send a reminder every month for 12 months?![Screenshot 2024-08-28 140509.png](/t5/image/serverpage/image-id/344167iFB59FAB64F463E7D/image-size/large?v=v2&px=999 "Screenshot 2024-08-28 140509.png")


Answers:
author: John Funk
body: Hi Reid - Welcome to the Atlassian Community!

As an alternative, take a look at this article that will walk you through creating flexible recurring tasks - all with built-in Jira and no extra apps needed.

<https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862>


Tags: cloud

cloud-automation

jira-cloud
I want to calculate duration from X days to Y days excluding weekends.
Asked by Vipin Kumar:

Please help me out with JQL query


Answers:
author: Marc - Devoteam
body: Hi [@Vipin Kumar](/t5/user/viewprofilepage/user-id/5575012)

This can't be done with a JQL query.

Automation could help out with this.

Look into the following; [jira-smart-values-date-and-time](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/)

Aslo there are multiple previous community post around this topic, see: [How-do-I-calculate-the-duration-in-days-hours-minutes-between](https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-calculate-the-duration-in-days-hours-minutes-between/qaq-p/2279205)

What have you tried so far, this community is to help people out, and hopefully strengthen their knowledge.


Tags: cloud

jira-cloud
Task transition to triggered Epic
Asked by Mohit Jain:

GM all

I have created one automation rule to create multi task in main EPIC when it was moved from Backlog to In analysis.

1. Trigger - When issue transitioned From backlog to In analysis.

2. Project equals - abc

3. Issue type equals - EPIC.

4. branch for current issue.

5. Create a new - task under same project.

This rule is working fine. But now there is further ask to transition that new created task to In progress, as it was automatically created with status backlog.

For that I have added action transition the issue - destination status -to in analysis.

Automation rule first is not giving any error and status is backlog. When we tried the status from trigger issue the it give error use smart view.

Any quick suggestions to update the status of new created task under same EPIc.


Answers:
author: Mohit Jain
body: ![1000076141_11zon.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344205iA80F03DFD89CF601/image-size/large?v=v2&px=999 "1000076141_11zon.jpg")


author: Marc - Devoteam
body: Hi [@Mohit Jain](/t5/user/viewprofilepage/user-id/5337330)

Can you provide your automation details.

This wil help members of the community to understand your rule and see the possible flaw and can suggest a solution

comments: author: Mohit Jain
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) here it is ...


author: Marc - Devoteam
body: Hi [@Mohit Jain](/t5/user/viewprofilepage/user-id/5337330)

You need to create the issue outside the branch and then branch on most recent created issues and transition it.

You can't create an issue in a branch an transition it, as you branch is set to the current issues and that is the issue that triggered the rule


author: Mohit Jain
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

As of it is working fine, the only issue with setting status to analysis.

With this automation I am creating almost 10 task which was allocated different users.

So bit confused.


author: Marc - Devoteam
body: Hi [@Mohit Jain](/t5/user/viewprofilepage/user-id/5337330)

Your rule triggers on a status change of an issue, correct? Then your branch says For Current Issue (that is the issue that triggers this rule).

Then in the branch you create an issue, that all fine, but the transition is based on the issue from the start of the branch, hence this is the issue that triggered the rule as you branch is fro current issue.

It can never ever transition the created issue.


author: Mohit Jain
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) let me check by creating outside branch...


Tags: cloud

jira-cloud
Create a dashboard or filter for open checklists
Asked by kathryn cheng:

[@Adaeze_Jude_HEROCODERS](/t5/user/viewprofilepage/user-id/4978590) is it possible to create a dashboard or filter for all open check lists and the corresponding issues for my project? {#toc-hId--348693486}
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Answers:
author: Adaeze_Jude_HEROCODERS
body: HI, [@kathryn cheng](/t5/user/viewprofilepage/user-id/5578278)

Yes, you can create a dashboard showing all your open items. However, it is not filtered by projects. All your items are displayed as below:![chrome_MD9EO3R8Zj.png](https://community.atlassian.com/t5/image/serverpage/image-id/344231i94865FBA9841986E/image-size/large?v=v2&px=999 "chrome_MD9EO3R8Zj.png")

Don't hesitate to [contact](https://herocoders.atlassian.net/servicedesk/customer/portals) us directly here if you want to discuss this further.

comments: author: kathryn cheng
body: [@Adaeze_Jude_HEROCODERS](/t5/user/viewprofilepage/user-id/4978590) thanks - I saw that gadget option but looking for ALL open checklist items not just assigned to me.


author: Adaeze_Jude_HEROCODERS
body: [@kathryn cheng](/t5/user/viewprofilepage/user-id/5578278),

The Gadget provides a per-user list. You may want to use the Assigned items page by navigating to Your profile \> Assigned items.

With Admin permissions, you can view open items for all users by searching, as shown:

![chrome_PUgXK1wHay.png](https://community.atlassian.com/t5/image/serverpage/image-id/344521i4EFFF5292B4A55D6/image-size/large?v=v2&px=999 "chrome_PUgXK1wHay.png")


author: shiva kumar Gosul
body: Yes, certainly. States not in ( closed, resolved, "ready for release") this query will fetch in completed issues. Save the query and use the Donut gadget to create a dashboard


Tags: cloud

jira-cloud
hi, I want to calculate duration from X days to Y days excluding weekends.
Asked by Vipin Kumar:

Please help me out with JQL query


Answers:
author: Danut M _StonikByte_
body: Hi [@Vipin Kumar](/t5/user/viewprofilepage/user-id/5575012),

I'm afraid that this type of info cannot be simply extracted at the JQL level.

I see that you have a similar post, which was answered already by many people.

<https://community.atlassian.com/t5/Jira-questions/Hi-I-dont-want-to-include-weekends-to-Calculate-any-TAT-of-an/qaq-p/2792967>

See my answer there, which can be a good solution for this.

Danut


author: Sebastian Krzewi?ski
body: Hi [@Vipin Kumar](/t5/user/viewprofilepage/user-id/5575012)

I don't understand. Can you tell bit more about your need?

Regards,

Seba

comments: author: Vipin Kumar
body: In my organization, any issue/bug

has a TAT of 3 days (Turn around time-\> The maximum amount of time it takes to complete).

But if a issue is created on thursday/friday, then TAT should be Wednesday/Thursday,if we dont count weekends. But it counts weekends also i.e Saturday/Sunday and issue as a TAT breached occurrs on Monday/Tuesday.

We don't want Weekends being used to calculate any TAT.

Please help me out with JQL query.


Tags: cloud

jira-cloud
Timeline View - default shows today, how to see previous tasks by default
Asked by James Ewing:

I've created a plan based on a filter of tickets. The project completed a few months ago. Every time I open the plan, the timeline, by default, is showing what's happening TODAY.

Is it possible to set the default view to show the START of the timeline so we see the "roadmap" of the tasks as they unfolded? Right now I have to scroll back until I reach the activity to show the start and due dates of tasks.

I've looked through view settings, schedule settings, filters, etc... to try and find a way to do this but haven't landed on a solution.

So simply put, how to I ensure when opening a timeline that, by default, its NOT showing Today, rather the start of the tickets?

Example of what I mean (default view shows TODAY with no visual of the tasks on the timeline) -

![Screenshot 2024-08-27 at 9.27.15?PM.png](/t5/image/serverpage/image-id/344164i723C09CE74C561DE/image-size/large?v=v2&px=999 "Screenshot 2024-08-27 at 9.27.15?PM.png")

Desired view when opening timeline -

![Screenshot 2024-08-27 at 9.28.53?PM.png](/t5/image/serverpage/image-id/344165i42D40154DE4ABFEF/image-size/large?v=v2&px=999 "Screenshot 2024-08-27 at 9.28.53?PM.png")


Answers:
author: shiva kumar Gosul
body: This is how the timeline works, timeline means a Roadmap for the future

comments: author: James Ewing
body: Yea I understand that I was just hoping we had options to manipulate the start date of the view somewhere.


Tags: cloud

jira-cloud

jira-software

plans

timeline

timeline-view

views
Workflow import
Asked by keerthika Narra:

Hi

Need help, I have 2 Jira instances. One is production and one is Dev environments.

In the production environment, we have one workflow that workflow wants to copy in the Dev environment.

I have follow some procedure .ie. Issues---Workflows---selected the workflow which i want to copy----export work flow , after that i was struck here, can any one help me.

If i click on next it will copy all post functions and validators and conditions?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/344127iC2F3B40377C29904/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi Keerthika,

That is never going to work for you - it is way too complicated. Your best bet is to use a tool like Revyz Configuration Manager for Jira which can easily clone your workflow from one instance to another. You can sign up for a free trial in the Atlassian Marketplace.


author: Luka Hummel - codefortynine
body: Hi [@keerthika Narra](/t5/user/viewprofilepage/user-id/3658112),

If you're looking to clone a workflow from one Jira instance to another, using the right tool can make this process much smoother. Our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2796258) is an excellent choice for such tasks. It allows you to clone projects including their workflows, with all associated configurations like post functions, validators, and conditions, ensuring a seamless transfer between instances.

You can read more on how to clone projects between instances [here](https://documentation.codefortynine.com/deep-clone-for-jira/clone-a-project-to-another-instance?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2796258).


Tags: cloud

jira-cloud
Status fields have icons in them for some users in filters but not all users
Asked by Neil OHara:

While someone was presenting their screen I saw their status fields had extra icon characters in them but mine do not, we are hitting the same server and project. He was on chrome, I was on Firefox but we both tried edge and he had them and I didn't.

we went into profile settings to see and we were configured identically.  
attached are his and mine but with data fuzzed out. we validated it was the Status field and not some variant.

They look cool so I want them too

Jira (v9.4.12#)  

<br />

<br />

With icons  
![Status with Icons.jpg](/t5/image/serverpage/image-id/344123i583F3FCE7ACCDB4A/image-size/large?v=v2&px=999 "Status with Icons.jpg")2#Without

![Status with only Text.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344128iE2760AC53309CFE3/image-size/large?v=v2&px=999 "Status with only Text.jpg")


Answers:
author: Neil OHara
body: Another coworker found the solution when I mentioned it.  

Accessibility options

#### Patterns on issue statuses {#toc-hId-352465306}

Add unique patterns to issue statuses to distinguish between them more easily

![Clipboard_08-30-2024_01.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344901i6AAF952156F42F2D/image-size/large?v=v2&px=999 "Clipboard_08-30-2024_01.jpg")

comments: author: Mirek
body: Oh.. so this is where it was hiding.. I never though that it would be under Accessibility but indeed it is there in the documentation..

<https://confluence.atlassian.com/jirasoftwareserver090/accessibility-1142452824.html>

Nice!


author: Mirek
body: Hi [@Neil OHara](/t5/user/viewprofilepage/user-id/696357)

That does not seem to be Jira OOTB feature (especially in Jira 9.4). I think that it must be added by third party plugin that you have installed on this instance and your friend my be using (or have access to and you do not). I am seeing on the first screenshot some additional buttons so this might be a clue however not sure which plugin may be adding this.

I suggest to review th list of plugins (if you are an admin) if not ask your admin to give you a list of which are installed.

comments: author: Neil OHara
body: Thanks but.. the screenshot showing buttons is essentially the same, it's just how I snipped it. and that he prefers different other filed or order of them but we validated we were using the Status field.

I realize I didn't state this before

But we are hitting the same server and instance and project even. Even though I fuzzed them out for security, it was even the exact same query string

project = "Myproject" AND Status != Closed AND issuetype = "External Defect"

I used to run our Jira as an admin so I do understand server side plugins and features even if I can't see what is truly enabled, but I would expect all users to see the same result.

????


Tags: data-center

jira-data-center

jira-server

server

status
Changing the issue status from "Ready for testing" to closed
Asked by Jason Kirschten:

Hello all!

I have a Jira service desk that is setup with a feature to transition an issue to 'Ready for Testing" and/or "Ready for Deployment". If someone does this, we can't close the issue. I'd like to know how to either undo the transition or change the issue to closed. Thanks!

Jason


Answers:
author: Trudy Claspill
body: Hello [@Jason Kirschten](/t5/user/viewprofilepage/user-id/5578156)

Welcome to the Atlassian community.

Solving this problem requires editing the workflow to change what transitions are available.

To direct you to the correct path we need to know the type of project you are using. Get that information from the View All Projects page under the Projects menu. What we need to find out is if the project is Company Managed or Team Managed.

If it is a Company Managed project then the workflow can be edited only by a Jira Administrator.

If it is a Team Managed project then the workflow can be edited by a Project manager for that project.

Do you have the necessary access to edit the workflow?

comments: author: Jason Kirschten
body: Thanks! That is what I suspected. I will need to reach out to an admin to see what my options are since I can't update the workflow.


author: shiva kumar Gosul
body: Check Configuration, one more status is unmapped before the done column


Tags: cloud

jira-service-management

jira-service-management-cloud