youngmon/atlassian-qna huggingface dataset:
How do I enable another person to see my Scheduled Commands?
Asked by Karen Diggs:

I am trying to allow another person to see one of my scheduled commands. How do I do this? The other person is also an Admin.


Answers:
author: Jared
body: If you have Premium or Enterprise, the other person should be able to use the Admin menu in Butler to see your commands - see <https://support.atlassian.com/trello/docs/administrative-powers-in-butler/>

If you don't, you could add the commands to a [command library](https://support.atlassian.com/trello/docs/working-with-command-libraries/) and share it with the other person.


Tags: schedule
Como recuperar meus quadros , que desapareceram sem eu ter excluido
Asked by Isabela Isa:

Meus quadros sumiram , eu nao os deletei. E est? tudo apagado.


Answers:
author: Guilherme Michelotto
body: Ol? Isabela,  

Bem-Vinda ? Trello Community! Sempre bom ver novas caras por aqui :)  

Por vezes, podemos estar falando de um ?rea de Trabalho que mudou de uma licen?a Premium, para uma licen?a free. Sendo assim, os quadros menos utilizados seriam Arquivados, para suportar o limite de 10 quadros em uma licen?a free. Caso este seja o caso, recomendo checar [este artigo](https://support.atlassian.com/trello/docs/reopening-a-closed-board/) para maiores infos!  

Entretanto, talvez estejamos falando de uma segunda conta que voc? acidentalmente criou, e agora n?o est? conseguindo visualizar seus quadros. Recomendo verificar seus emails e contas e, caso os problemas continuem, abra um [ticket conosco](https://trello.com/en/contact) para que possamos investigar a fundo!  

Boa semana!  

<br />
How to know my account email
Asked by rram12:

Hi all,

I forgot which email I used to create my Trello account this is the account: <https://trello.com/u/rram12>  
If there is a way to just know which email I used, I will successfully log in.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

We can't tell you what your email is, it's privileged information. Can you log into Trello at all?

comments: author: rram12
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) thank you for your response.  
No, I can't log into Trello.  
I created this account a while ago. so the problem is I don't actually remember the email that I created, I only need a part of the email to recognize it. I can provide any document that proves my identity.  
Thank you.


author: Nic Brough -Adaptavist-
body: There's no way for us to tell you what email address you might have used.
Adding Multi-board members
Asked by Lisa Wallis:

I have multiple boards I would like to add a new member to. Is there a way to add them to all boards with one invite without going to each board one by one adding them?


Answers:
author: Brittany Joiner
body: [@Lisa Wallis](/t5/user/viewprofilepage/user-id/4601785) probably easiest way to do this is to create a workspace for that collection of boards and make the boards workspace visible, and then add those members to the workspace!

comments: author: Lisa Wallis
body: Thanks so much.


author: Brittany Joiner
body: [@Lisa Wallis](/t5/user/viewprofilepage/user-id/4601785) happy to help!


author: LUIS CORTES CIMETAL
body: i have 4 projects in a 4 different boards, but when i trying to add the same members to other board that add is not allowed, if i would do that, the invoice will increase... why i cannot add same members in a different boards?
I forgot which email I used to create trello account
Asked by rram12:

Hi all,

I forgot which email I used to create my Trello account this is the account: <https://trello.com/u/rram12>  
If there is a way to just know which email I used, I will successfully log in.


Answers:
author: Alex W
body: Hi [@rram12](/t5/user/viewprofilepage/user-id/4989708) - please raise this as a ticket at <https://trello.com/contact> - we do not know support log in issues over the Community.

comments: author: rram12
body: Thank you [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170)


Tags: cloud
Images not showing on Trello cards
Asked by Mathilde Lea:

Hi there! The images attached to our Trello cards suddenly won't show. They were showing this morning, but then something happened and they disappeared, which makes it super hard for me to work.   

The problem seems to be with Trello, because it appears in multiple browsers, and also multiple users (a coworker of mine has the same problem).

Is there any way to fix this, or are you working to solve the issue?

With regards, Mathilde

![ttrello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/206672i9D6B3AF29E5AD3BD/image-size/large?v=v2&px=999 "ttrello.jpg")


Answers:
author: Jill
body: I am having this same issue. I add photos and they are not sowing on the card.


author: Alex W
body: Hey [@Mathilde Lea](/t5/user/viewprofilepage/user-id/4989509) - it looks like you need to reauthenticate into Atlassian's linking platform. Can you click the nine dots at the top left of Trello and see if it asks you to log in again there? After you do that, the smart links should show up again.


Tags: image
Required firewall setup
Asked by Yaron Norani:

Hello,

We are starting to work with the cloud.

We get access restrictions from our internal network.

Is thee any page that describe the needed setup for firewall, ports, URLs?


Answers:
author: Nic Brough -Adaptavist-
body: Yes, complete set of ranges you'll need to look at, for all Cloud products is at <https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/>

You may also want to subscribe to the blogs to be updated if they change (it's not often they do)

comments: author: Yaron Norani
body: Thanks


Tags: bitbucket-cloud

cloud
can't access old private repository (from 2013)
Asked by lev haikin:

hi,

me and my friend worked on a side project back in 2013 using bitbucket with mercurial.

however, attempts to access the repository today lead to:

That link has no power here {#toc-hId--1240811760}
--------------------------------------------------

how can we regain access to our repository?

any help would be appreciated...

Lev.


Answers:
author: Nic Brough -Adaptavist-
body: This error usually happens when you have given it a bad url - either

* the url is a functional one, but there's nothing there on the parameters given (imagine "I want to admin thngy so I go to https://service/admin and tell it thingy with a parameter - https://service/admin?thingy", but while the admin page is there, thingy was renamed or deleted)
* the url is valid but your account has no access to it
* the url is malformed (padded with / was the one I remember - Sourcetree had a bug that made it put extra / into urls sometimes, and those broke the Bitbucket link with the error you're seeing)

If you've not looked at this repo for 8 years, my guess would be a the first - the repo has moved location, as Bitbucket has changed a lot in that time.

But I would begin to check all three first with a simple look at the url you are using. Could you give it to us here (with the repo and/or site name obscured)?

For example, I have <https://bitbucket.org/sxxxxxxxxxxs/tyyyyt/admin> open at the moment

comments: author: lev haikin
body: thanks for the quick response!

I copy-pasted the repository url from one of the commit mails that I have from the time we actively worked on this project, so it shouldn't be malformed.. It sounds likely that something changed during 8 years..

the form of the url is straight-forward:

<https://bitbucket.org/username/project_name>

if I remove the \<project_name\> from the url I do get to the expected destination, however our project isn't there..


Tags: bitbucket-cloud

cloud
Unable to login into Bitbucket account
Asked by sahil_shokeen:

Hi,

I am unable to login into my Bitbucket account since it is asking for 2FA code which is not available and recovery codes are also not available since i changed my laptop and old laptop is formatted.

I tried using "Forgot code" under 2FA section but event after clicking recovery link which gets sent to mail after 24 hours, it still asks for 2FA code.

Please help in recovering my account so that i can access my Bitbucket account asap.

![Screenshot 2021-07-10 at 1.45.43 PM.png](/t5/image/serverpage/image-id/150831i2FA0E559D908DC30/image-size/large?v=v2&px=999 "Screenshot 2021-07-10 at 1.45.43 PM.png")


Answers:
author: Theodora Boudale
body: Hi Sahil and welcome to the community.

Does this concern the Bitbucket account that has the same email as your community account?

Checking this account in our system, I can see that it has 2FA enabled on both the Bitbucket and also on the Atlassian account, so you'll be asked for a 2FA code twice.

Bitbucket uses Atlassian accounts (the ones for <https://id.atlassian.com/>) for authentication, and at the moment, it is possible to set up 2FA for both the Bitbucket account and the Atlassian account.

When you try to log in to Bitbucket, you'll first get redirected to <https://id.atlassian.com/> and you'll get asked for a 2FA code for the Atlassian account. If you enter a valid code or use the recovery option, you will then get redirected to Bitbucket website, where you will be asked for a different 2FA code, which is for Bitbucket.

The email you requested for recovery the first time, was it perhaps for the Atlassian account? If so, you'll need to request another recovery email for the Bitbucket account from the page in the screenshot you provided.

Please feel free to let us know how it goes and if you need further assistance.

Kind regards,  
Theodora

comments: author: sahil_shokeen
body: Hi i have recovered my 2FA code, thanks for your time.


author: Theodora Boudale
body: Hi Sahil,

That's good to hear, thank you for the update.

Please feel free to reach out if you ever need anything else!

Kind regards,  
Theodora


author: Bastian Stehmann
body: Hi [@sahil_shokeen](/t5/user/viewprofilepage/user-id/4471992) ,

Welcome to the community.

We can not help you in this case, as we are only end-users like you and can only answer questions.

You'll need some support directly from Atlassian, you can reach out to them here <https://support.atlassian.com/contact/>

comments: author: sahil_shokeen
body: Hi i have recovered my 2FA code, thanks for your time.


Tags: bitbucket-cloud

cloud
Bitbucket API merge returns 202 even when async param is false
Asked by adrian_hernandez_odigeo:

I have a job in Jenkins that merges a BitBucket branch using the Bitbucket API v2.

I am receiving always a 202 status code and I am not sure when this started to happen, because some time ago it wasn't like that, I was receiving 200.

Based on [the documentation](https://developer.atlassian.com/bitbucket/api/2/reference/resource/repositories/%7Bworkspace%7D/%7Brepo_slug%7D/pullrequests/%7Bpull_request_id%7D/merge), there is an optional parameter *async* that makes the merge in the background, returning 202 with a URL in the header to poll for the status. The documentation specifies that the parameter is false by default and I am not sending it, so I don't see why it's returning 202. But even if I send the parameter with false, I keep receiving always the 202 status code.

Is the documentation outdated and now it's always merging in background? Is that a bug that I should report somewhere?


Answers:
author: Theodora Boudale
body: Hi Adrian,

Our engineering teams are in the process of migrating many of our core services onto new infrastructure. The move has contributed to recent performance issues that you can read about here:

* <https://bitbucket.org/blog/encountering-some-turbulence-on-bitbuckets-journey-to-a-new-platform>

All Bitbucket Cloud merges are performed asynchronously, be it via the UI or via the API. When using the API, if the merge task completes within a timeout threshold, you will receive 200 response code with the response in JSON format. If the merge takes longer than the timeout threshold, you will receive 202 response code with a polling link in the response header. This is a task-status API endpoint you can poll for the result of the merge task. Please be aware that due to higher latencies post our infrastructure migration it may take longer to receive a success result. If you used our merge API before, you would have received a 500 response after the threshold timeout so your workflows might need to be updated to account for the new 202 response code.

This is the behavior by default, where async query param is set to False, which allows you to receive 200 response within the timeout, before returning 202. You can set this param to True and receive 202 straight away, which allows you to start polling the link on your end right away.

We are aware that this behavior is not well explained in our API docs here:

* <https://developer.atlassian.com/bitbucket/api/2/reference/resource/repositories/%7Bworkspace%7D/%7Brepo_slug%7D/pullrequests/%7Bpull_request_id%7D/merge>

Our Dev team has an internal ticket in place to get this document properly updated in the next 2 weeks.

We appreciate your patience during these times.

Kind regards,  
Theodora


Tags: bitbucket-cloud
Review Pull request does not have Start Review button
Asked by sergey:

Hello,

I have a problem, when PR is ready, and I am reviewing it each comment that I made goes as an email notification to person who has made a commit.  

I found [here](https://confluence.atlassian.com/bitbucketserver/commenting-on-a-pull-request-1027119882.html), that review process can be started and finished with special button. However it is absent in my interface. Why is it so and how can it be enabled ?

<br />

![image.png](/t5/image/serverpage/image-id/150752iA55B65AF20F6755E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Caroline R
body: Hi, [@sergey](/t5/user/viewprofilepage/user-id/4471375)! Welcome to the community!

The link you shared is from the Bitbucket server, and I believe you are looking for this option of Bitbucket Cloud, is that correct? If that's the case, this option is not available in the Bitbucket cloud. I understand that multiple emails notifying that a pull request has been updated with new comments is not ideal.

So, we already have a feature request to send a digest email containing all comments made during a review/specific timeframe, as you can see here:

* <https://jira.atlassian.com/browse/BCLOUD-20188>

I've linked your question to this feature. Please consider adding yourself as a watcher, this way you get updated as we make progress with this.

If you are not familiar with our Feature Request Policy, you can read more about it [here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

Please, feel free to share any additional questions regarding this case.

Kind regards,  
Caroline

comments: author: Miriam
body: Hi, I have the same concern.

There is another update about that?

Regards,

Miriam


author: Jacob Hanson _jeb_
body: [@Caroline R](/t5/user/viewprofilepage/user-id/3934006), 1 year later, this is still an issue. Any updates on functionality to fix this?


Tags: bitbucket-cloud

cloud

code-review

pull-request
Is there an equivalent to the notifyr addin for Bitbucket Cloud?
Asked by Chris Mann:

We currently use Notifyr addin for our locally hosted Bitbucket.

We are investigating whether or not to move to Bitbucket cloud, but make heavy use of the email notifications when code is pushed to our server, using the Notifyr addin.

Email notifications from Bitbucket cloud seem to only be sent for other users and not the current user. - Is there an option to make this send them or an alternative addin that gives the same functionality?

Thanks!


Answers:
author: Mark C
body: Hi [@Chris Mann](/t5/user/viewprofilepage/user-id/676273)

Thank you for reaching out to the community.

Right now, by default, you will only receive email notifications from other users' actions.  
We do have an existing feature request for it that can be located through this link. - <https://jira.atlassian.com/browse/BCLOUD-11596>  
You can upvote and watch it for now so that you'll be notified of any updates from our team when the feature becomes available on Bitbucket Cloud.  
![](https://getsupport.atlassian.com/images/icons/emoticons/information.png) Please do note that we don't have an exact ETA for the feature request as all new features will be implemented according to our policy [here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

As a workaround, you can consider the following:

* If you're using the Slack application, you integrate one or more repositories for you to receive Slack notifications and enable email notifications against Slack as well. - You can check this [link](https://support.atlassian.com/bitbucket-cloud/docs/integrate-bitbucket-cloud-with-slack/) for more information.
* You can also explore [Bitbucket Webhooks](https://support.atlassian.com/bitbucket-cloud/docs/manage-webhooks/) that will allow you to trigger actions within your repositories and create your own script that will send email notifications.

Do let me know if you have further questions that I can help with.

Regards,  
Mark C


Tags: bitbucket-cloud

cloud

email

notification
piplines button dont see
Asked by Enes ?etinkaya:

Hi dear,

we are used atlassian all software,

my problem is bitbucket, ? create a piplines but ? dont see piplines button.

? use to bitbucket to one premisses datacenter and academic licence and Atlassian Bitbucket v7.6.3 version using.

? see to this menu <https://prnt.sc/19pe12c>

how to solvade this problem ?

have good day thank you


Answers:
author: Nic Brough -Adaptavist-
body: Bitbucket Server/DC does not have pipelines, you need to hook it up to your build servers before you'll get options around the builds appearing in that menu.

comments: author: Enes ?etinkaya
body: thank you


Tags: bitbucket-server

server
how can i run multiple docker-compose in same step of bitbucket pipelines?
Asked by rgy713:

i am going to run two container using docker-compose in same step of bitbucket pipelines

as the following

but it failed.

please help me. :)

![img_20210709.png](/t5/image/serverpage/image-id/150688i9F063920CDD91F2A/image-size/large?v=v2&px=999 "img_20210709.png")![img_20210709(1).png](/t5/image/serverpage/image-id/150690i26A88465D6A0B0D2/image-size/large?v=v2&px=999 "img_20210709(1).png")


Answers:
author: Theodora Boudale
body: Hi [@rgy713](/t5/user/viewprofilepage/user-id/4470975) and welcome to the community.

Running two docker-compose commands in the same step shouldn't be an issue, I believe that the culprit may be different here.

My first suggestion would be to try debugging this specific build locally as per the instructions we have in the following doc:

* <https://support.atlassian.com/bitbucket-cloud/docs/debug-pipelines-locally-with-docker/>

This is to check whether the issue may have to do with the Dockerfile or if the error occurs only in Pipelines.

In case this works fine locally, I would suggest opening a ticket with the support team for this issue since your workspace is on a paid plan. If there is a support ticket open, the engineer working on your case will be able to access the repo, build, and extra logs from our side which will allow for faster troubleshooting.

You can open a support ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

bitbucket-pipelines

docker
How to allow for sqare brackets in file names
Asked by Tim Havinga (hati):

In some frameworks such as Next.js, it is common to use square brackets in file names. A file name could look like this:

client/\[id\].tsx

When viewing such a file in Bitbucket, an error occurs.

As this is a common pattern nowadays, I suspect there is a configuration option that we can set to enable this, can you point me in the right direction please?


Answers:
author: Korkut Kaptanoglu
body: We're experiencing the same issue. Only with the Visual Studio Code Atlassian plug-in we found a way to work with such pull requests.


Tags: bitbucket-server

server
User can not receive activation/password reset email
Asked by paul.liu:

Hi Atlassian support team,

Would you please help check one of our user in your system. He is not receiving the activation/password recover email that generated by the portal.

We checked the mail filter on our end and can't find any email from Atlassian email reach to his account.

thank you.


Answers:
author: Caroline R
body: Hi, [@paul.liu](/t5/user/viewprofilepage/user-id/4470666)!

I performed an analysis on our logs and verified that the email you shared with us had a block on the server that prevented emails from being sent to this recipient. This can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

So, I went ahead and removed the block from this email. Could you confirm if the user can receive the email now?

Kind regards,  
Caroline

comments: author: paul.liu
body: Hi Caroline,

That fixed the issue.

Thank you very much for your help.

Paul


author: Markus
body: Hi [@paul.liu](/t5/user/viewprofilepage/user-id/4470666) ,

You have posted this to the Atlassian community (visible to the world). I'd suggest editing your post and removing the users email as it's publicly exposed.

<br />

Atlassian support can be reached at support.atlassian.com.

Cheers,  
Mark


Tags: bitbucket-cloud

cloud
Java Vulnerability "/App/atlassian/bitbucket/jre/bin/java 1.8.0_172-b11 Enhanced#"
Asked by Nitesh Kumar:

Hi All,

We are using Bitbucket in private cloud -

* Atlassian Bitbucket v5.11.1

And recently received following vulnerability.

"/App/atlassian/bitbucket/jre/bin/java 1.8.0_172-b11 Enhanced#"

CVE ID - CVE-2021-2161, CVE-2021-2163

May you please advise how we can fix this? I will really appreciate any quick response on it.

Warm Regards,

Nitesh


Answers:
author: Gonchik Tsymzhitov
body: Hi [@Nitesh Kumar](/t5/user/viewprofilepage/user-id/1583495) ,

If you want to fix only java vuln, you update the version of JRE.

via replacement in /App/atlassian/bitbucket/jre/ . (Please, don't forget to make a backup and use the java 8. )

Also, please, be aware you're using quite old version of Bitbucket, I do recommend you to upgrade.

<https://confluence.atlassian.com/bitbucketserver/bitbucket-server-5-11-release-notes-950274914.html>

comments: author: Nic Brough -Adaptavist-
body: Be aware that changing the version of Java under your Bitbucket is not recommended, as Atlassian only supports you running on the Java that was distributed with the version of Bitbucket you're on.

An upgrade will change the java version if the new Bitbucket version uses a later releases, so it's a good idea to go this way, and I completely agree with Gonchik's recommendation to upgrade Bitbucket


author: Nitesh Kumar
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) [@Gonchik Tsymzhitov](/t5/user/viewprofilepage/user-id/726117) thank you both for your quick response and advise.


author: Nitesh Kumar
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) [@Gonchik Tsymzhitov](/t5/user/viewprofilepage/user-id/726117) can you also please suggest if Bitbucket v5.11.1 supports OpenJDK also so that I can use that instead of Oracle Java, and OpenJDK will be updated itself during server patching itself whenever there a patch of that.

Current version in use is::

```
~]$ /App/atlassian/bitbucket/jre/bin/java -version
java version "1.8.0_172"
Java(TM) SE Runtime Environment (build 1.8.0_172-b11)
Java HotSpot(TM) 64-Bit Server VM (build 25.172-b11, mixed mode)
```


author: Nic Brough -Adaptavist-
body: See <https://confluence.atlassian.com/bitbucketserver0511/install-or-upgrade-bitbucket-server/supported-platforms> - it covers that (and a load of other follow up questions you may have)


Tags: bitbucket-server

server