youngmon/atlassian-qna huggingface dataset:
I can't remove users and would like to replace an old user with a new one.
Asked by Juan Beck:

We would like to remove a user but can't because they have associated content. The suggestion you gave is to disable them, however, disabling them does not give you the ability to substitute that user with a new one. How can I force the removal?


Answers:
author: Jaime S
body: Hi, Juan.

Unfortunately, this kind of change is only possible through the database, which is a restricted function in OnDemand, so it can't be done. Such changes could corrupt data and are very unsafe.

Sorry for that.

I hope it was helpful.

Cheers.


Tags: account

cloud
Canceling the service
Asked by Rich Lowenberg:

Hi,

I can't for the life of me figure out how to stop using Greenhopper - it hasn't proven that useful to me (I'm just a one man team). How do I cancel it but keep JIRA?

Thanks,

Rich.


Answers:
author: Thomas Schlegel
body: Hi Rich,

I think, you will find the answer here: <http://www.atlassian.com/licensing/ondemand#managingatlassianondemandsubscription-5>

Best regards

Thomas


Tags: account

cloud

jira-software-cloud
Edit account information
Asked by Michael Rickey:

How do I manage my account information? For example, adding or removing services, or changing the user count?

Also, can I have the billing invoice CC'd to a second email address? How would I configure that?


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Almost all of these are covered in the [FAQ](https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+FAQ). Specifically:

<https://confluence.atlassian.com/pages/viewpage.action?pageId=253231660>

<https://confluence.atlassian.com/pages/viewpage.action?pageId=253231652>

<https://confluence.atlassian.com/pages/viewpage.action?pageId=253231658>


Tags: account

cloud
Renaming onDemand Account
Asked by Ray Scott:

I'm running the risk of winning the Stupid Question of the Year Award but I'll ask anyway... is it possible to change the subdomain name through which I access my OnDemand instance? I'm looking for a slightly easier way than backing up, and then importing into a new account.


Answers:
author: Azwandi Mohd Aris
body: Yea, I'm afraid that backing up and importing to a new account is exactly what you can only do.

<https://answers.atlassian.com/questions/50074/how-change-ondemand-url>


Tags: account

cloud
Is it possible to merge AOD and Atlassian University accounts created separately
Asked by Dan Murphy:

Is it possible to merge AOD and Atlassian University accounts created separately.


Answers:
author: Dave
body: These are completely separate things - do you mean that you want them to be associated with the same user? If that is the case you would need to contact the sales department; if it's possible to change, they should be able to help you with that.


Tags: account-management
Cancel specific OnDemand products
Asked by Jason Farnsworth:

We currently subscribe to 4 OnDemand products and we've decided to keep using 2 of them. We'd like to cancel the other two, but I cannot find a way to do this for the life of me. How do we cancel individual OnDemand products?


Answers:
author: Abdoulaye Kindy Diallo
body: You can find answers to OnDemand related questions such as: "How do I remove applications and/or Add-ons?" and many more from [here](http://www.atlassian.com/licensing/ondemand).

All the best :)


Tags: account

cloud
Extra trial feature
Asked by Kim Hoang:

To whom it may concern,

I want to try more features as display in the photo attached here.

Please explain how can i do this with an existed account [haclauhoang@gmail.com](mailto:haclauhoang@gmail.com)

thank you

Kim


Answers:
author: Matthew Hunter
body: Hi Kim,

You just need to login to <https://my.atlassian.com>, then you click 'configure' next to your Atlassian OnDemand subscription and add any product you'd like as a free trial. :)

Cheers,

Matt


Tags: account

cloud
Can't login on JIRA OnDemand using Chrome... But Safari works fine
Asked by Zacharias J. Beckman:

I'm unable to login on JIRA OnDemand using Chrome (my preferred browser). Each time I try, the login panel refreshes. No matter how many times I try, it won't log me in.

HOWEVER, I can switch to Safari, and log in just fine. I've tried this a dozen times. It's not a password issue, the account is fine -- for some reason, JIRA doesn't like Chrome.


Answers:
author: peter macliesh
body: i have the same problem. worked around it once by clearing all chrome cache/cookies/everything ... but a couple of weeks later the problem has recurred. clearing all browsing data every 2 (?) weeks is not acceptable.

ie and ff seem to continue without this problem.


author: Stephen Hayden
body: I had this issue with a local version of Confluence, I had to clear my cache and cookies and it was resolved.


Tags: account

chrome

cloud
Is there a limited number of users for a free trial version ?
Asked by Fabiano Gaiga:

We intend to download the free trial version for evaluation. Before that, I'am preparing a specifications document where I will specify detailled scenarios to check.

I am wondering how many different users I will be able to use to support the different roles needed in my specifications. The document is still under writing but I think that no more than 10 roles should be ok.

Somebody knows how many concurrent users are available in a free trial version ?

Brgds.

Fabiano.


Answers:
author: Sergey Papurin
body: Hi,

Unlimited.


author: Fabiano Gaiga
body: Ok; you can close the issue.


Tags: account

free

number

trial

user
I can't seem to get the free trial started for Greenhopper and Confluence
Asked by Albert Chung:

I can't seem to get the free trial started for Greenhopper and Confluence


Answers:
author: NikE
body: I looked up the account tied to the email address you are using and I don't see any reason you should not be able to add those to your OnDemand service. Adding those and all other account maintenance is done at <https://my.atlassian.com>

Please add a bit more detail if this does not resolve the issue so we can get everything sorted out.


Tags: cloud

jira-software-cloud
Google to Ms 365
Asked by Shyamily Kuriakose:

Hi Jira Team,

My name is Shyamily Kuriakose, Digital Analyst of INDOCERT.

June month onwards our organization INDOCERT using JIRA for project management.

Here I am attaching our organization JIRA link for the references:

|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| <https://indocert-team.atlassian.net> Right now, our Executive director started a standard JIRA plan with 18 users. The 18 users added by using google. Our organization right now using Google products, most probably august month onwards we start using microsoft. That means we are migrating from Google to Microsoft. So, As a Digital Analyst, My concern is, Is this JIRA also affected due to this migration??? Is there anything I need to do perform before migration ? |

<br />


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Shyamily Kuriakose](/t5/user/viewprofilepage/user-id/5515381)

Question - during migration will you change user emails? If not it should be any issue IMO.

Regards,

Seba

comments: author: Shyamily Kuriakose
body: Hi Sebastian...

No change in email id address.

My email id right now is **digital_analyst@indocert.org** in google domain, but october onwards **digital_analyst@indocert.org** in Ms 365 domain.


author: Shyamily Kuriakose
body: My email id right now is **digital_analyst@indocert.org** in google domain, but october onwards **digital_analyst@indocert.org** in Ms 365 domain.


Tags: cloud

jira-cloud
Unable to link "Team" system field in Jira Forms
Asked by Natalia Lezhai:

We are using advanced forms in our Jira software projects, and currently its not possible to link a Team system field to the form.


Answers:
author: Fazila Ashraf
body: Hi [@Natalia Lezhai](/t5/user/viewprofilepage/user-id/5577451)

Welcome to community!

Unfortunately Team is not supported yet

These are the system fields you can currently only add:

* Attachment

* Due date

* Description

* Labels

* Priority

Refer to <https://support.atlassian.com/jira-work-management/docs/manage-your-form-fields/>

comments: author: Natalia Lezhai
body: thank you! thats a pity


Tags: cloud

forms

jira-cloud
Jira is slow
Asked by Bohdan Denysenko:

Hey there, today Jira is slow. I'm located in Ukraine, and my colleagues reported the same, so it's nothing to-do with internet


Answers:
author: Rilwan Ahmed
body: Hi [@Bohdan Denysenko](/t5/user/viewprofilepage/user-id/5587344) / [@Maxime CULEA](/t5/user/viewprofilepage/user-id/5587378)

Welcome to the community !!

Better to report issue to Atlassian directly in <https://support.atlassian.com/contact/#/>


author: Maxime CULEA
body: Hi!

Same over here in Switzerland:

* ticket display results in an infinite loading or page error loading
* when loading the ticket
  * tempo addon requests can't load
  * ticket status dropdown can't load from the workflow

Jira status says all green and working well (<https://status.atlassian.com>), but definitely think something is ongoing.

Any other feedback, please?  
Thanks


Tags: cloud

jira-cloud
Company-managed Scrum
Asked by Nataliia Kriuchkova:

Good day. It is necessary to set up in the project type "Company-managed Scrum": - make a custom template of element types (user story, task) and add manual fields in such a way that it does not affect the default user story scheme and so that it does not affect other projects.


Answers:
author: Walter Buggenhout
body: Hi [@Nataliia Kriuchkova](/t5/user/viewprofilepage/user-id/5085408),

While you cannot edit the templates Atlassian has packaged with Jira, you can essentially use any (company managed) project you create as a template for other projects.

First of all, make sure you configure a project with all the settings you want for your internal ways of working (use bespoke issue types, workflows, screens, etc).

Then, when you create a new project, select any Jira Software template you want to start from (it really doesn't matter). Just make sure to choose *company managed* as the project type and in the very last step of creating the project choose *"share with existing project"*.

You can then select any existing project to start from. The result will be that your new project will share the same configuration with that project. Literally: share.

If you don't want to share the configuration, using a template doesn't make much sense. If you create a project from an Atlassian template *without* sharing the configuration, you will have a copy of the configuration that is NOT shared with any other projects. Unfortunately, you cannot modify the Atlassian templates themselves.

Hope this helps!


author: Sebastian Krzewi?ski
body: Hi [@Nataliia Kriuchkova](/t5/user/viewprofilepage/user-id/5085408)

I don't understand what do you want to achieve. Can you tell more about this?

Regards,

Seba


Tags: cloud

jira-cloud
Custom project customization
Asked by Ori Shacham:

I have a project (In self hosted jira), that i've been struggling with some configuration I need:  
1. I have issues and sub-issues. I want to display in the issues list (search screen) only the Issues (without the subs) by default. I know that now I can do this with the filtering but i want to configure it globally in my project such that every user in it will have this configuration.

2. I want to adjust the list view for all the users. currently every user can configure its search screen/list view as he likes. i want do define the structure of this table globally.

3. When i import issues from csv, there is a big risk that something wrong changed. Is there any backup mechanizm?


Answers:
author: Ori Shacham
body: Thank you! [@Shikha Verma](/t5/user/viewprofilepage/user-id/4990585)   
And what about question 2?

comments: author: Shikha Verma
body: [**@Ori Shacham**](#), I think Jira doesn't support the list view globally for all users. So you can create a shared filter with predefined columns and Encourage users to use this shared filter for consistency.


author: Shikha Verma
body: I [@Ori Shacham](/t5/user/viewprofilepage/user-id/5587313), Welcome to the community!  
1. Unfortunately, Jira doesn't have a built-in feature to set a default filter globally for all users. You can create a saved filter to exclude sub-tasks and encourage users to use it.  
3. To decrease the risk of data loss, create an XML backup and backup attachments before performing CSV imports.


Tags: cloud

jira-cloud
we have had some people leave the department. Ideally we?d like to remove their accounts or disable
Asked by Shefali Tayade:

we have had some people leave the department. Ideally we'd like to remove their accounts or disable access. If we do so would that delete any data that they have created?


Answers:
author: Shikha Verma
body: Hi, [@Shefali Tayade,](#) This article will help you to provide all the details.

[Portal-only customer account management: Revoke access and Delete account consequences](https://confluence.atlassian.com/jirakb/portal-only-customer-account-management-revoke-access-and-delete-account-consequences-1168841855.html)


Tags: cloud

jira-cloud
Import and export Jira project
Asked by bartlomiej_jochym:

Hi,

how do I import a project to another Jira instance (customer)? Is the type of Jira important, like Jira Server or Cloud in importing/exporting? I have ORG Admin role


Answers:
author: Rilwan Ahmed
body: Hi [@bartlomiej_jochym](/t5/user/viewprofilepage/user-id/5364311) ,

From Jira Cloud to Cloud Migration - You can refer [this](https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/) document.

For Server/Data Center to jira Cloud Migration - You can use [Jira Cloud Migration Assistance Plugin](https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant?tab=overview&hosting=datacenter)


author: Shikha Verma
body: Hi [@bartlomiej_jochym](/t5/user/viewprofilepage/user-id/5364311) Yes, the type of Jira instance (Server, Data Center, or Cloud) is important when importing a project to another Jira instance.  
Can you please elaborate your question?


Tags: cloud

export

import

jira-cloud
Linking by Smart Value
Asked by E:

Good afternoon Jira Community,

I cannot for the life of me get this automation to work. Its a test, so its very simple.

*** ** * ** ***

**When manually triggered** by any logged in user,  

**Create a new Epic in Same Project**   

**For Most Recently created Issue**   
\| \\  
\| \\ **Create smart value variable** named {{EpicIssueKey}}, value {{issue.key}}.  
\|  
\|  

**Create a new Story in same project**   
Linked Issue, blocks, {{EpicIssueKey}}  
Epic Link, {{EpicIssueKey}}  

**Create a new Story in same project** Linked Issue, blocks, {{EpicIssueKey}}  
Epic Link, {{EpicIssueKey}}

I was doing this as a test, because I need it to make a MUCH bigger set of issues, linked in certain ways - and this was me experimenting with linking them together this way. As some of those issues are going to have children, which have children, which then also have children. Epic - Story - Task - SubTask

Can someone point out where I'm going wrong?

When I added some logging I didnt find anything failing to work.. Just working normally but not assigning the links.

Below are images, logs and json export for help.

![Screenshot 2024-09-09 164501.png](/t5/image/serverpage/image-id/346229i08654FD3F70BB5A2/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 164501.png")

![Screenshot 2024-09-09 164715.png](/t5/image/serverpage/image-id/346232i7E9D7ED5666D4C28/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 164715.png")

Pastebin for the json export (Prettied with Prettier v3.3.3)

[jira - Pastebin.com](https://pastebin.com/vw2j8xjB)


Answers:
author: Walter Buggenhout
body: Hi [@E](/t5/user/viewprofilepage/user-id/5581741) and welcome to the Community!

To create parent - child links between stories and their parent Epic, you should use the **Parent** field instead of Epic Link. The *epic link* has been replaced with Parent quite some time ago in Cloud.

Hope this helps!


Tags: automation

data-center

jira-data-center
Can't access the Jira board.
Asked by Irfan Mohammed:

Hello Community,

We are a team of 6 members, working on a project. But due to some reason we can't able to access to our Jira. It shows like our Jira software product is already active and on the other page it shows like YOUR ATLASSIAN CLOUD PRODUCTS ARE SUSPENDED your subcription for Atlassian cloud hasn't been renewed. If you're a site admin, go to admin.atlassian.com VIEW SITE BILL to update your payment details. But the admin person can't see this project in his Jira account. ![Screenshot (165).png](/t5/image/serverpage/image-id/346230i4A5FA163868DE1E7/image-size/large?v=v2&px=999 "Screenshot (165).png")![Screenshot (167).png](/t5/image/serverpage/image-id/346231i10DDF74041BDDEB1/image-size/large?v=v2&px=999 "Screenshot (167).png")


Answers:
author: Saveliy Dzvonkevych
body: Today Jira is supper slow, my teammates from Romania and Ukraine and Romania confirmed that. Hope it will be resolved soon


author: John Funk
body: Hi Irfan - Welcome to the Atlassian Community!

It is not based on the project - it is your entire instance. The administrator must be the Billing contract. And should go to Settings \> Billing then click the Manage link to the right of the product (probably Jira).

Then on the bottom of that screen, you should see Manage in the Credit Card area at the bottom. Click that Manage link.

Then click the Change payment method on the next screen to change the Credit Card.


Tags: cloud

jira-cloud

jira-software
How can we restrict users from reopening tickets that have been closed for more than 5 days?
Asked by Sachin Guttala:

How can we restrict users from reopening tickets that have been closed for more than 5 days?


Answers:
author: John Funk
body: Hi Sachin,

You should be able to put either a validator or condition on the transition to reopen based on your need.

comments: author: Sachin Guttala
body: Hi John, thank you for your response.

I tried that, but it's not working for me. Could you please specify which validator or condition I should select and what entry I need to make after selecting it?


author: John Funk
body: Sure - add a validator for Date Compare Validator. Then add as below.

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/346234i3754C2C28C8AB9AD/image-size/large?v=v2&px=999 "Screenshot.png")


author: Sachin Guttala
body: Thankyou so much John.

i have one query that is i need it for 5 working days only excluding Saturday and Sunday.


author: John Funk
body: I am not sure you can factor in business days in this syntax without using an add-on like ScriptRunner or JMWE.


author: Michel Neeser
body: Hi [@Sachin Guttala](/t5/user/viewprofilepage/user-id/5391725)

You can probably use the "Date Compare Validator" on your transition to achieve this.

Let me know if this helps!


Tags: cloud

jira-cloud
Kanban board with Backlog
Asked by Katrina Lazaro:

Is there a way to have a Kanban board that still have a view of Backlog like when you setup a Scrum board?


Answers:
author: shiva kumar Gosul
body: [@Katrina Lazaro](/t5/user/viewprofilepage/user-id/5587247) you can enable Backlog for Kanban, Jira does not create Backlog by default when we create a Kanban board however it pops up a small screen the moment you create a new kanban board.

To answer to your question, yes you can enable Backlog for kanban board. Board Administrator or Project Lead can enable from Board configuration.

Navigate to Kanban Board, Click "Board" top right and then click Configure. then Go to "Column".

You will find status "Open, "Reopened", "On Hold" in unmapped status column by default. Just drag these statuses into Kanban Backlog then click "Back to Board" you can see the magic.

Thanks


author: John Funk
body: Hi Katrina - Welcome to the Atlassian Community!

If it is a Company-managed project, then yes you can. Go to the board, the click the 3 dots menu in the upper right and select Configure Board.

Then go to the Columns tab. There you can drag your opening status (probably is called Backlog or To Do or something like that) to the Kanban backlog section (the second section from the left beside Unmapped statues.


author: Lisa Forstberg
body: Hi [@Katrina Lazaro](/t5/user/viewprofilepage/user-id/5587247)

Welcome to the community!

The answer is YES and it is a very handy feature!

On a Kanban board, press three dots \> Configure board \> Columns

Here you should have a backlog column available. If you map your first status in the workflow to that column a Backlog view appears. It is also very important that the next status in your workflow is mapped to the second column, otherwise the user cannot drag n drop the issue from the backlog to the next status (instead of a sprint)

![Screenshot 2024-09-09 at 09.14.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/346228iC8EADE984B834459/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 09.14.47.png")

ps. I don't know if you are on DC or Cloud. If on DC the version you are on can also play a role in what features are available for you.

all the best

Lisa


Tags: backlog-view

jira-unknown-hosting-type

kanban

unknown-hosting-type
Jira Automation to query Confluence Database
Asked by Calvin Azzopardi:

Hi everyone,

I have a board that gets onboarding and offboarding tickets on Jira.  
I also have a Confluence database that has a list of people.

Is it possible to create an automation, that when an offboarding ticket is created, the confluence database is checked for the person being offboarded?

Some guidance is appreciated as I've tried searching but all the results seem irrelevant to my question.

Thanks in advance for your time.


Answers:
author: John Funk
body: Hi Calvin - Welcome to the Atlassian Community!

I don't believe you are going to be able to query the Confluence Database from an automation rule in Jira.

comments: author: Calvin Azzopardi
body: Thank you for the reply John!


author: John Funk
body: You are welcome!


author: Michel Neeser
body: Hi [@Calvin Azzopardi](/t5/user/viewprofilepage/user-id/5587249) and welcome to the community!

Currently, the [REST API](https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-database/#api-group-database) and automation support for Confluence Databases is still limited and you can't query individual entries of a database.

However, there are suggestions you can vote for in Atlassian's own Jira:

* <https://jira.atlassian.com/browse/CONFCLOUD-77328>
* <https://jira.atlassian.com/browse/CONFCLOUD-77878>

Hope this helps!

comments: author: Calvin Azzopardi
body: Thank you for taking the time to reply and for bringing the suggestions to my attention.


Tags: cloud

confluence

jira-cloud
Destination status could not be resolved error is shown - but Status gets updated
Asked by Ramya Srinivas:

I get the below Error but the Status does get updated correctly when creating a sub-task.

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):


Answers:
author: John Funk
body: Hi Ramya,

I suspect it is just a timing thing or maybe that there is something else that still triggers it. You might want to put a Re-fetch action prior to the action to transition so it has time to process what is going on.


Tags: cloud

jira-cloud