youngmon/atlassian-qna huggingface dataset:
Plugin functionality differs on remote agents
Asked by Topher Cullen:

I recently upgraded from bamboo 5.9 to 6.0 and ran into a strange problem with one of the (outdated) plugins.

Here is the plugin in question: <https://bitbucket.org/dehringer/bamboo-newrelic-plugin/overview>

Here is the stack trace: <https://pastebin.com/hxBJt3NH>

After much tinkering this is what I found:

- This only fails on remote agents (windows and linux). Local agents, the plugin works fine.

- Prior to the upgrade, the plugin had a similar, but funcational result. getNameForSentence() function on a TriggerReason object would return 'null' as a string, but not a null pointer.

- getNameForSentence() function on a TriggerReason object returns a null pointer (obvious from the stack strace). However, getName() and getKey() work just fine

- getNameForSentence() returns a string along the lines of "was \<trigger type or reason\> by \<user name\>".

Given I can't see the source (that I know of), I don't know what other information/attributes/methods getNameForSentence() is trying to use, and failing just on the remote agents. If I had to guess, based on the result string, the user that triggered the event is unavailable to the remote agent.


Answers:
author: Steffen Opel _Utoolity_
body: I recommend to report this issue in the add-on's public issue tracker at [Bamboo New Relic Plugin](https://gaptap.atlassian.net/projects/BNRP) - the add-on's author David Ehringer used to be fairly diligent in keeping his high quality add-ons up to date, but for a new release with breaking changes it can take a couple of weeks of course.

As for looking at the source, you already linked [bitbucket.org/dehringer/bamboo-newrelic-plugin](https://bitbucket.org/dehringer/bamboo-newrelic-plugin) yourself, and the Bamboo source code is available for customers with an active maintenance status, see [Do I get access to the source code?](https://www.atlassian.com/licensing/purchase-licensing#customizationsandprofessionalservices-1) - you can download the source from the *Licenses* section on the [my.atlassian.com](https://my.atlassian.com/) page.

comments: author: Topher Cullen
body: Steffen, there hasn't been a relase of this plugin in over a year. The issues tracker hasn't had any thing for several years. I've requested several times to have an update to this plugin over the last year.

My issue, however, is not with the plugin maintainer, but with remote plugin's functionality being different. The information I provided is because I \*already\* have the plugin source. What I don't have is bamboo's source, which is where the problem lies.


author: Steffen Opel _Utoolity_
body: I see, sorry to hear, and I've indeed misread the source code issue - I've updated my answer regarding access to the Bamboo source code.


author: Topher Cullen
body: Thank you.


Tags: app

atlassian-marketplace

remote-agent
i need to add a filter to an action trigger using the value of a double select field
Asked by giovanni fantuzzo:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/305261iF009E3C28147F31A/image-size/large?v=v2&px=999 "image.png")

in my board i have this field on which i have to select a father and a child value. when i try to filter the trigger based on this value using the smart value "{{issue.fields.PAE Type.value}}" the result is the trigger based only on the father value.


Answers:
author: Vishal
body: Hi [@giovanni fantuzzo](/t5/user/viewprofilepage/user-id/5425592)

If I get you correctly, you are looking for a smart value for a child value of your cascading field \& if so you can use **{{issue.fields.Cascade.child.value}}** to get it.

In your case it would look like **{{issue.fields.PAE Type.child.value}}**

Hope it helps

comments: author: giovanni fantuzzo
body: It work, thank you so much Vishal for your prompt support.


author: Vishal
body: Glad to know it worked out [@giovanni fantuzzo](/t5/user/viewprofilepage/user-id/5425592)


Tags: jira-service-management
JSM email connection and two-factor authentication
Asked by Valli:

Hi Atlassian Community,

I am trying to connect a mailbox to a JSM project.

The mailbox has a two-factor authentication which they do not allow to be excluded.

Would you be able to guide me how I can connect the mailbox without excluding it from MFA?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You will need to exclude it from MFA (assuming it is an Exchange email inbox) - there's no way a service account can log in without doing MFA, and there's no sane way to give a service account the factors it needs to do MFA.

comments: author: Valli
body: Thank you Nic!

Apparently this can be managed by [App passwords for two-step verification](https://support.microsoft.com/en-gb/account-billing/manage-app-passwords-for-two-step-verification-d6dc8c6d-4bf7-4851-ad95-6d07799387e9). But that option is not necessarily allowed by the sys admins.


author: Nic Brough -Adaptavist-
body: I'm afraid you have no choice - your admins need to allow that route.


Tags: cloud

jira-service-management

jira-service-management-cloud
Is it possible to change the order of the projects in the filters on the portal?
Asked by Clemens R?tze:

Unfortunately the status filter contains all open service projects. Can I at least change the order in the list somehow?

![2024-02-08 16_33_16-Requests - Jira Service Management.png](/t5/image/serverpage/image-id/305256i1227613D50D7EA40/image-size/large?v=v2&px=999 "2024-02-08 16_33_16-Requests - Jira Service Management.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Which particular view are you using? Is it the issue navigator?

comments: author: Clemens R?tze
body: I am using the request overview in the portal.


Tags: cloud

customer-portal

filter

jira-service-management

jira-service-management-cloud

portal
Post function does not update the request type
Asked by Gal Fatal:

Hi,

I have automation script that create JAM tickets. But it doed not have the ability to set the request type.

So I added post function at the workflow on the create transition to update the request type.

But it does not work.

Updating any other fields is working (i.e organizations) but request type, athought it exists and can be set mannualy - does not work.

I do not want to do it with automation rule because I am limited with the number of executions.

any idea how to set the value ?

Thanks, Gal

![image.png](/t5/image/serverpage/image-id/305226i16E72A8260947F6E/image-dimensions/332x257?v=v2 "image.png")


Answers:
author: Trudy Claspill
body: Hello [@Gal Fatal](/t5/user/viewprofilepage/user-id/2014272)

You said you have an "automation script" to create the JSM issues. How is the script creating the issues? Are you using the Jira REST API to create the issues?

If so, this article talks about how to set the Request Type via the API.

<https://confluence.atlassian.com/jirakb/how-to-set-the-request-type-when-creating-an-issue-using-jira-rest-api-in-atlassian-cloud-974366000.html>


Tags: cloud

jira-service-management

jira-service-management-cloud
Reported Issues button disappeard
Asked by Paul Wiggers:

Hello all,

In our JSM environment, we have seen some changes happening to the reporter hover window.

* Previously you could hover over the avatar and/or the reporter name to get a detail window. Recently, it only pops up when you hover over the avatar
* In the hover window, there was a button to view Reported issues. This allowed agents to quickly see any other issues that the customer might have or what has been discussed in the past. Recently, as in yesterday, this button disappeared.

I have found some information regarding this issue that had to do with a display issue in Google Chrome, unfortunately, this also occurs when opening our JSM environment in Firefox.   

What could cause this to occur, and most importantly, how can we fix this?  
I have checked another JSM instance but the button is still there which is making me doubt if this could be a setting that I am overlooking and might have accidently been turned on / off.  

Thanks in advance!


Answers:
author: Kodi Terry
body: We too have this issue but oddly it is working in one JSM project but not in another. I've only found closed issues so far, but I'll keep looking for the one Jey mentions.


author: Jeymson Mattos
body: Hey, [@Paul Wiggers](/t5/user/viewprofilepage/user-id/4683569)

I believe this is related to a bug that is being tracked internally already. It was caused by a UI change and is scheduled to be reverted soon.

Cheers

Jey


Tags: cloud

jira-service-management

jira-service-management-cloud
Using ComponentAccessor () in Script Runner in Jira Cloud
Asked by Mayur Gaikwad_Tech PMO:

How to use ComponentAccessor () in Script Runner in Jira Cloud.

I'm trying to get customfield value through this method


Answers:
author: Nic Brough -Adaptavist-
body: Hi Mayur,

Cloud and DC are very different pieces of software, and although Scriptrunner for Jira only has one name, it is also two very different things.

DC code will generally not work on Cloud, the language and structures are very different.

You don't need to use componentAccessor on Cloud (you generally don't need it on DC any more, if you've got a version of Scriptrunner that enables HAPI).

Have a look at <https://library.adaptavist.com/entity/update-cf-values-all-issues-cloud?tab=cloud> - it shows you how to read and write custom fields with Cloud scripts


author: Uday Kiran Bhaviri
body: import com.atlassian.jira.issue.CustomFieldManager;

import com.atlassian.jira.issue.fields.CustomField;

import com.atlassian.jira.component.ComponentAccessor

def issueManager = ComponentAccessor.getIssueManager()

def customFieldManager = ComponentAccessor.getCustomFieldManager()

def cField = customFieldManager.getCustomFieldObject("customfield_10301")

// You can also use by name

//Def cField = customFieldManager.getCustomFieldObjectsByName("customfieldname")\[0\]

def cFieldValue = issue.getCustomFieldValue(cField)

Hope this will be helpful.

comments: author: Nic Brough -Adaptavist-
body: It is not, the question is for Cloud, not DC


author: Uday Kiran Bhaviri
body: Ohhh Thanks [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)


Tags: cloud

jira-service-management

jira-service-management-cloud
How to add an SLA for a dedicated selection in a service request form?
Asked by Christiane Klockmann:

Explanation:

We have 4 kinds of Service requests and within each kind again 2-5 types of the corresponding type. A single dedicated type has an SLA of 24 hours, the others have no SLA

The types of the kinds are considered by selection in the corresponding application forms.

Do you have an idea how this can be implemented in Jira?


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Christiane Klockmann](/t5/user/viewprofilepage/user-id/5351146)

This "selection" is saved in a Jira field I assume?

SLAs apply to any issue that the JQL returns. You can freely define the JQL and therefore apply different SLAs to different issues.

![Screenshot 2024-02-14 175431.png](https://community.atlassian.com/t5/image/serverpage/image-id/306409i9852DAC0549456D7/image-size/large?v=v2&px=999 "Screenshot 2024-02-14 175431.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there any mobile app to manage asset like track, rise issues on that ?
Asked by Mehavarnan C:

Any mobile for jira regarding to manage asset


Answers:
author: Manish Kumar
body: Hi [@Mehavarnan C](/t5/user/viewprofilepage/user-id/5425289)

Thanks for reaching out.

There is a similar question answered here

<https://community.atlassian.com/t5/Jira-Service-Management/Jira-Assetmanagement-in-Jira-mobile-App/qaq-p/2495830>  
Let us know if you would need further support.


author: MobilityStream
body: Hi [@Mehavarnan C](/t5/user/viewprofilepage/user-id/5425289) ,

Our [Mobility for Jira](https://mobilitystream.com/mobility-for-jira/) apps support Jira Assets. You can view, edit, and attach Assets to issues. Here is a tutorial video that shows some of the functionality: <https://youtu.be/lvS_19m_UhA>

If you want to give it a try:

1. Download [Mobility for Jira](https://marketplace.atlassian.com/apps/1211459/mobility-for-jira-mobile-for-enterprise-teams) from the Atlassian Marketplace

2. Install either our [iOS](https://apps.apple.com/us/app/mobility-for-jira-team/id898500641?platform=iphone) or [Android](https://play.google.com/store/apps/details?id=net.luethi.jiraconnectandroid.jiraconnect) app on your mobile

Hope that is what you were looking for.

Kind regards,

The Mobility Team

comments: author: Mehavarnan C
body: It is provide by atlassian? i need brief about this application.


author: MobilityStream
body: No, it is a paid third-party app from the Atlassian Marketplace. Their is a 30-day free trial period though to test it out.


author: Mehavarnan C
body: But i don't intrest in third party app.


Tags: cloud

jira-service-management

jira-service-management-cloud
trying to integrate slack with chatops
Asked by Hardy Mansen:

When trying to integrate with slack and the Jira Service Management ChatOps, i get a error saying "Your slack workspace is already connected to a different site" I checked that no apps are installed on the slack side and when i try do the integration a application is actually installed and given permission. It looks correct on the slack side.  

Atlassian support did not respond with any good answer last time, will try again as i saw some reference they might have something stuck in the configuration database on their side  

Anyone else got the same behaviour?


Answers:
author: RMahajan
body: Hi [@Hardy Mansen](/t5/user/viewprofilepage/user-id/5425221) ,  

The error message "Your Slack workspace is already connected to a different site" in Jira Service Management Cloud indicates that the Slack workspace you are trying to integrate with is already connected to a different Jira Cloud site.  
You can try the following steps:  
1\] Check Existing Integrations:

* Ensure that there are no existing integrations or connections between your Slack workspace and another Jira Cloud site.

2\]Check Slack Workspace Connections:

* Look for any existing Jira or Atlassian apps and remove them.

3\] Revoke Permissions:

* For any existing Jira or Atlassian apps, revoke their permissions.

4\] Remove Integration in Jira:

* Remove any existing Slack integrations.

5\] Reconnect Slack Workspace:

* Reconnect your Slack workspace.

6\] Check Slack Workspace Domain:

* Ensure that you are using the correct domain of your Slack workspace when configuring the integration in Jira.

7\] Contact Atlassian Support:

* If the issue persists, especially if there might be a configuration database issue suspected, it's recommended to reach out to Atlassian Support providing detailed information about the problem, steps taken, and any error messages encountered.  

  Hope it will help!  

Regards,  
RMahajan

comments: author: Hardy Mansen
body: Thank you, have tested all the steps and it seems it successfully installs the application on slack side but then some final step on atlassian side don't work. Like something stuck in atlassian database that is not shown. I tried multiple times to remove everything on slack side with same result. Will try again to ask atlassian support see if get any response this time.


Tags: cloud

jira-service-management

jira-service-management-cloud
Set automation to expire issues after 24 hours
Asked by Ann R:

I want my issues to expire in 24 hours since the status has changed to Approved. I have set the rule as below, but it looks like it doesn't work. Any issues with the JQL i've setup?

issuetype in ("AAAAA") AND status = "Approved" AND status CHANGED TO "Approval Expired" BEFORE startofDay(-1)


Answers:
author: Paul Wiggers
body: Hello [@Ann R](/t5/user/viewprofilepage/user-id/2484619)

Thank you for your question. JQL is only ment to retrieve certain issues, based on the query that you have entered. It cannot change the status of an issue for you.

The easiest way to set this up is by making use of an SLA.

You can create an SLA that starts when an Issue enters the status Approved and set a goal of 24hours. Please make sure that you have selected the correct calendar for this, or adjust your time goals accordingly. Otherwise the 24hours will be three standard 8-hour working days.  

![Screenshot 2024-02-08 094522.png](https://community.atlassian.com/t5/image/serverpage/image-id/305169i3B87B2D7D88FF300/image-size/large?v=v2&px=999 "Screenshot 2024-02-08 094522.png")

<br />

After you have created the SLA, you can create an automation that triggers on the expiry of the newly created SLA and transitions the issue to the status "Approval Expired".

![Screenshot 2024-02-08 094632.png](https://community.atlassian.com/t5/image/serverpage/image-id/305172i822B8EE8C91E8ED4/image-size/large?v=v2&px=999 "Screenshot 2024-02-08 094632.png")

Is this something you can work with?

Kind regards,

Paul

comments: author: Ann R
body: Hi [@Paul Wiggers](/t5/user/viewprofilepage/user-id/4683569) Thank you! i will give it a go.


author: Ann R
body: [@Paul Wiggers](/t5/user/viewprofilepage/user-id/4683569) - This worked. Appreciate your help with this.


Tags: automation

issue-type

jira-service-desk-server

jira-service-management

jira-service-management-server
How to share same admin access with another person in a JIRA service management access
Asked by Lakshmi Kumari:

In a particular project, we have 2 admins. Me and another manager who needs to have same admin access as mine. He has been given admin role access and is also able to create tickets and review automations but is unable to access few channels in a project like Email requests, customer notifications, portal settings etc..

Please help.

Regards,

Lakshmi


Answers:
author: Sharu - Empyra
body: Hi [@Lakshmi Kumari](/t5/user/viewprofilepage/user-id/5203874)

Please verify the project permissions for the "**Service Project Agent**" and check to which role/group this particular permission has been granted to. And provide the same role to the manager who is not able to access the customer notification, portal settings and other related features.

To know more about the permissions in JSM, checkout - <https://confluence.atlassian.com/jirakb/standard-permissions-in-jira-service-management-838416600.html>

Hope this helps!

Thanks,

Sharu

Empyra Software Solutions

comments: author: Lakshmi Kumari
body: Thank you Sharu.. projects were linked to one another. He had admin access for one but not for the other, once i gave him admin role for the linked project, he was able to access all the features in project setting options.

Thanks for taking time to review my query and providing a solution..'

Regards,

Lakshmi


author: Nikola Perisic
body: Hello [@Lakshmi Kumari](/t5/user/viewprofilepage/user-id/5203874)

Is the user a service desk agent as well? Also, have you checked the permissions for that specific project and the project scheme that is tied to that project as well?

Interesting issue.

comments: author: Lakshmi Kumari
body: Hi Perisic - Yes, he is part of service desk agent too... 2 projects are linked together. He had admin access for main project but not for the linked one. I gave him admin access to linked project too and now he's able to access all the features in project settings option.

Thank you

Lakshmi


Tags: cloud

jira-service-management

jira-service-management-cloud
?? ?? ??
Asked by ???:

?????.

??? ??? ???????, ??? ??? ??????.

???: 24-02-07


Answers:
author: Mayuresh Kamble
body: Hi [@???](/t5/user/viewprofilepage/user-id/5425091) ,

Welcome to the Community!

To restore deleted Atlassian account

1. Log in to your account at <https://id.atlassian.com/>.

2. Select **Cancel deletion** from the screen that appears.

Also you can refer to this [Documentation](https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/) for more detail.

Regards,  
Mayuresh


Tags: cloud

jira-service-management

jira-service-management-cloud
How to load assets automatically from an external source?
Asked by Logen Subramanyan:

I would like to load data into asset in Jira (cloud) automatically from an external source.

How is this possible?


Answers:
author: Hakan Bahadir _Pio_
body: Hello,

Which external systems would you like to connect and sync your data? You may find our 5 importer applications for JSM Assets in the marketplace designed for Microsoft Entra ID (Azure AD), Microsoft Intune, Okta, Jamf, and Datadog:

<https://marketplace.atlassian.com/vendors/1223473/>

Maybe they could help.

Best Regards,

Hakan Bahadir

Pio

comments: author: Logen Subramanyan
body: Thank you for your response Hakan,

We are looking to be able to pull data from Databricks.

Regards,

Logen


author: Hakan Bahadir _Pio_
body: Hello,

We are planning a database connector application in the future. You may follow our roadmap for the upcoming applications.

<https://piosoftware.atlassian.net/wiki/spaces/WS/pages/3080198/Roadmap>

FYI

Hakan Bahadir

Pio


Tags: cloud

jira-service-management

jira-service-management-cloud
How to get Visibility of support team details & project name in customer portal request form
Asked by Rupali Mohanty:

Visibility of support team details \& project name in customer portal request form


Answers:
author: Rupali Mohanty
body: HI Laura,

I have already tried the above solution. I just want to give them visibility but in the request form i am getting the form fields where i don not want this things to be filled by customer. I have highlighted my query![Visibility1.png](https://community.atlassian.com/t5/image/serverpage/image-id/305694i838763CD97BF7810/image-size/large?v=v2&px=999 "Visibility1.png")


author: Rupali Mohanty
body: Hi Laura

Can we add Assignee group name \& project name visibility here.

Screen shot provided.

![ticket visibility.png](https://community.atlassian.com/t5/image/serverpage/image-id/305382i8FE683440B1DC3E3/image-size/large?v=v2&px=999 "ticket visibility.png")

comments: author: Laura Campbell _Seibert Media_
body: Hi [@Rupali Mohanty](/t5/user/viewprofilepage/user-id/5401929) Have you tried update the fields added to your request type?

![Add fields to JSM request.png](https://community.atlassian.com/t5/image/serverpage/image-id/305616i8A380E97B021629C/image-size/large?v=v2&px=999 "Add fields to JSM request.png")

The name of a project is not a field, but you could create a custom field that has the names of all your projects, and then add that custom field to your request type.

For what you call assignee group, the field 'Team' might fit what you're looking for since an assignee can only be one person.


author: Laura Campbell _Seibert Media_
body: Hi [@Rupali Mohanty](/t5/user/viewprofilepage/user-id/5401929) can you add some more details about what you are trying to achieve, what you have already tried, and where you are getting stuck? That will help all the volunteers here to make relevant suggestions.


Tags: cloud

jira-service-management

jira-service-management-cloud