youngmon/atlassian-qna huggingface dataset:
Unique Jira server ID for microsoft Teams
Asked by Eniola_Oladipo:

Hi,

I'm configuring a new team of 8 on Microsoft Teams and I want to integrate Jira server app on Microsoft Teams. Each time i try to connect, I'm being prompted for a server ID which I'm unable to find.

Can you help? where can i find the server ID to upload onto Mircosoft Teams?

Thanks


Answers:
author: Dario B
body: Hello [@Eniola_Oladipo](/t5/user/viewprofilepage/user-id/3830025) ,

There are chances that with server-id they mean the URL to access your Jira site, but not knowing what you are using for the integration and which steps you are following I cannot be sure.

So, in order to be able to help, we will need a bit more information. Specifically:

1. I can see you have access to a free Jira Cloud instance, but you say this is for Jira Server. Can you kindly confirm whether you use Jira Server or Cloud?
2. Are you using any markeplace app for this integration or anything else?
3. Please point us to the documentation you are following and point to the step

Cheers,  
Dario


Tags: mobile
Are there version requirements for Jira Mobile Apps?
Asked by mattjared:

Hello! I was wondering if there were version requirements for Jira Mobile Apps. Thanks!


Answers:
author: Rayen Magpantay
body: Hi Matt,  

For Jira Cloud mobile apps: <https://atlassian.app.link/getjiramobile>  

The minimum version requirements are Lollipop MR1 for Android and  
iOS 12 for iOS.


Tags: cloud

mobile
Can I create a bug tracking project on the app?
Asked by Laucha Fersztand:

I can create a bug tracking project on the web and then open it on the app. But if I create a project on the app, the template I can choose are: Kanban, scrum, Project management, Task tracking and process control. But not bug tracking. ![S00229-211924.jpg](/t5/image/serverpage/image-id/84868i93E49BFE5CC3E2CD/image-size/large?v=v2&px=999 "S00229-211924.jpg")![S00229-211917.jpg](/t5/image/serverpage/image-id/84869i1DBADDFE284F649B/image-size/large?v=v2&px=999 "S00229-211917.jpg")


Answers:
author: Hannah McKenzie
body: Hi [@Laucha Fersztand](/t5/user/viewprofilepage/user-id/3786278),

Welcome to the Community.

At this stage, it's not possible to create a bug tracking template via mobile. We'll continue to take feedback on board regarding this template.

In the meantime, you are correct that you can create it on web, and view on mobile.

Cheers,

Hannah


Tags: mobile
Cannot see card in board after creating one in Android Jira Server mobile app
Asked by Alexandru Popa:

Hello,

We have Jira Server and we're excited about using the mobile apps too. The problem is that on the Android app, I create a card by I am unable to see it after. I need to close the application and the open it again to see my recently created cards. This does not happen on the iOS app.

It this a know bug and if yes then is there a fix in sight?

Thank you,

Alex


Answers:
author: Artour Bakiev
body: Hi [@Sabtain Khan](/t5/user/viewprofilepage/user-id/3550460)

Thanks for feedback. This issue is going to be addressed in the next coming release.


author: Hannah McKenzie
body: Hi [@Sabtain Khan](/t5/user/viewprofilepage/user-id/3550460),

Welcome to the Community.

I've passed your question onto the Jira Server mobile team, so they can get back to you with accurate info.

Cheers,

Hannah

*Jira Cloud mobile team*


Tags: mobile
Can't Compile Apps for iOS6 using XCode 4.5 because of JMC
Asked by Phil Greenway:

This is the error I am getting:-

ld: file is universal (3 slices) but does not contain a(n) armv7s slice: /Users/sikosis/Dropbox/Code/Back2BackFM/Back2BackFM/JIRAConnect/JMCClasses/Libraries/CrashReporter.framework/CrashReporter for architecture armv7s

clang: error: linker command failed with exit code 1 (use -v to see invocation)

It's to do with JMC's CrashReporter.


Answers:
author: Gi Lee
body: You can download the PLCrashReporter source and build rev 454 or newer and replace the existing CrashReporter library that is bundled with JMC. This has been working for me for without any issues using the current tip of JMC.

Warning: I don't actually know what ramifications that this will cause as I did this blindly without really looking at if this something that is acceptable. ;-) Perform at your own risk.


author: Kim Rasmussen
body: But building on the active architecture only, doesn't it mean that we will be unable to build for iPhone 5 ?


author: Phil Greenway
body: In Xcode's Targets, Build Settings ... I found a section called "Build Active Architecture Only" which was set to No.

I set it to Yes and then I was able to compile the app.


Tags: mobile

cloud

jira-cloud
How to set a custom field with a description data?
Asked by Cesar Vieira:

I need to set a cutom field with a data of the description of a Card. How can a do it?


Answers:
author: Carolina Lopez
body: Hi Cesar, welcome to the Atlassian Community!

You can use [Trello Automation](https://support.atlassian.com/trello/docs/automation-overview/) to automatically set the Custom Field to part of the data in the description field. To make this happen, it's important to understand the pattern your description follows. For instance, consider the following description, where the highlighted part is the text I want in the Custom Field:
> First part of the description.  
> Text: **custom field value** and other details

Following this, you'll need to create a rule that triggers when the description is added, and the relevant text for the Custom Field is replaced by a wildcard. You can use this rule as an example:

```
when the description of a card contains "Text: {*} and", set custom field "A" to "{wildcard1}"
```

As you can see, we need to specify the text before and after the section we want to capture for the Custom Field. This way, the rule will trigger anytime the description contains a text within that pattern.

This document has more details and wildcard examples:  
[Pattern matching and wildcards](https://support.atlassian.com/trello/docs/pattern-matching-and-wildcards/)


Tags: cloud

trello-cloud
Why are all of the colors changed?
Asked by anitaunderwood:

All of the cards on my boards have a black background now and all the colors I had have changed. They are incredibly dark. What happened? And can they be changed back? We were using specific colors to identify companies that use those colors in their logos.


Answers:
author: Gaurav Kataria
body: You can toggle between light and dark themes on your Trello boards by clicking the circle in the top right corner of your Trello boards (it is your account photo/avatar), then click on 'theme' and select 'Light' This video shows how to do it <https://www.youtube.com/watch?v=LJ1bJGKs_os>


Tags: cloud

trello-cloud
Salesforce Power Up doesn't work
Asked by Revenue Bdeo:

Hi, from some months ago the Salesforce power-up integration with Trello didn't work. I'm not sure which is the cause because I've not made changes in Trello's settings during the summer.

The power-up doesn't show anymore in the Trello cards. I've tried deleting the app or cleaning the data.

Does anyone know how to solve it?


Answers:
author: Carolina Lopez
body: Hi there, welcome to the Atlassian Community!  

Can you recall roughly when the Power-Up stopped working?  
Also, could you kindly verify if there have been any changes to your Salesforce subscription? The Salesforce Power-Up currently works with the Salesforce Performance, Enterprise, Unlimited, and Developer tiers, or the Professional Edition with the optional [API access enabled](https://help.salesforce.com/articleView?id=000326486&type=1&mode=1).

Once I have these details, I'll be glad to investigate further.


Tags: cloud

powerup

salesforce

trello-cloud
my account was hacked and the hacker deleted two workspaces
Asked by yassine Jeridi:

hello Atlassian community , i'm here to urgently look for a solution , my account was hacked and the hacker deleted two of my workspaces , i need to get them back , they include all of my startup informations and managments !!!


Answers:
author: Shikha Verma
body: Hi [@yassine Jeridi](/t5/user/viewprofilepage/user-id/5594395) Welcome to the community!  
**Contact Atlassian Support Immediately:** Go to the Atlassian Support page and create a support ticket explaining your situation. Provide as much detail as possible about the deleted workspaces.
Trello email automation
Asked by Pninit Rozenberg:

Hi  
I've created a few automated emails, and I'd love some assistance:  
1. How can I send emails to specific members in one rule? commas don't work as separators  
2. Is there a way to exclude the member who performed the action from the email?  
for example - If I moved a card to "In Progress" I'd like everyone but me to get the email notification. how can I do that? currently, everyone on the card are getting all the emails.  

Thanks!  


Answers:
author: Carolina Lopez
body: Hi Pninit, welcome to the Atlassian Community!

You can separate email addresses using semicolons (;). While there isn't a direct method to send the email to all board members but you, the best approach would be to add their email addresses to the rule.

comments: author: Pninit Rozenberg
body: Thanks Carolina  
It will be harder to do so on a card level though.  
I'd like to send automated email reminders/notifications based on the card activity, but to exclude the person who made the action. Which differentiate.  
Are there any variables I can use as email recipients? or exclusion rules?  

Thanks,  
Pninit  


author: Carolina Lopez
body: Hi Pninit!  

I'm afraid there isn't a way to exclude recipients from the email. If the person who made the action is always part of the card in your workflow, you can create a rule like this as a workaround:  

```
when a card is added to list "To do", remove member @{username} from the card, send an email notification to every member on the card with subject "Test" and message "Test", and add member @{username} to the card
```

However, if there are situations when the person making the action isn't part of the card, this rule will add them anyway.  

I know how this feature would be helpful, so I created a suggestion with our product team which you can access here: [TRELLO-673](https://jira.atlassian.com/browse/TRELLO-673)  

I would also recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.


author: Pninit Rozenberg
body: Hi Carolina  
Thank you for your reply and assistance!


Tags: cloud

trello-cloud
Assign dates and add members to checklists
Asked by ibrahim alahideb:

we can not Assign dates and add members to checklists![4mB-dwLlzdYEQ0AFNM-32rXJIXN4JAU7erTK.png](/t5/image/serverpage/image-id/347716i266E3FBBF7E65613/image-size/large?v=v2&px=999 "4mB-dwLlzdYEQ0AFNM-32rXJIXN4JAU7erTK.png")


Answers:
author: Gaurav Kataria
body: Please make sure that the specific board is within your Premium Workspace. Advanced checklists (ability to assign members and due dates) is only available on boards within the paid Workspace.

If your board is outside the Premium workspace then please move it to your Premium workspace <https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>


Tags: cloud

trello-cloud
How to automate a custom field based on date calculations in Trello?
Asked by Joey Haimes:

Hi everyone,

I'm trying to create an automation in Trello that can help track whether a task (sending a letter to a client) is completed within a specific time frame. Here's the scenario:

After a meeting, the letter must be sent to the client within 10 working days (WDs). If the "Sent to Client" date is within this time frame, the status should be "No Breach." However, if it's sent after 10 WDs, the status should automatically change to "Breach."

For example:

* Meeting on Monday, 2nd September
* Client must receive the letter by the close of business on 16th September (10 WDs)
* If the letter is sent on or before 16th September, set custom field 'Breach' as "No Breach"
* If the letter is sent after this, "Breach"

Is it possible to set up an automation in Trello to automatically calculate working days and set a field (like a label or custom field) based on whether the task was completed on time or not?

Any guidance would be greatly appreciated!


Answers:
author: Carolina Lopez
body: Hi Joey!  

If I understood your use case correctly, you can use automation to achieve your goal.

Start by creating the following Custom Fields:

* "Meeting date" as a date field
* "Sent to Client" as a checkbox field
* "Sent to Client date" as a date field
* "Status" as a dropdown field with the options "Breach" and "No Breach"

Then you can create a rule to fill the "Sent to Client date" Custom Field when "Sent to Client" is checked. Here's an example:

```
when custom field "Sent to Client" is checked, set date custom field "Sent to Client date" to now
```

After that, create two rules that trigger when the "Sent to Client date" is filled, one for each status, and add a filter for cards with the "Meeting date" field set to a date less/more than 10 working days ago. Use these rules as examples:

```
when custom field "Sent to Client date" is set in a card with custom field "Meeting date" set to a date less than 10 working days ago, set custom field "Status" to "No Breach"
```

```
when custom field "Sent to Client date" is set in a card with custom field "Meeting date" set to a date more than 10 working days ago, set custom field "Status" to "Breach"
```

Let me know if this helps!


Tags: automation

cloud

custom-field

due-date

trello-cloud
Why won't my Zoho Power-up show while enabled
Asked by Simon Johnston:

I have disabled, re-enabled, logged out, logged back in, refreshed the browser a dozen times, and still the power-up won't display.

I get a flashing grey block sometimes with the 'no entry' sign when I hover my mouse, and the that disappears too.


Answers:
author: Augusto Lisboa
body: Hi Simon!

The document "<https://support.atlassian.com/trello/docs/troubleshooting-power-ups-not-loading/>" should be useful in this case

If not, it might be better to contact Zoho's Support support@zohoextensions.com


Tags: cloud

trello-cloud
Subscription issue
Asked by Samih Reslan:

i have upgraded my plan for 30 users 2 months ago, now i cant edit my workspace on Trello, can someone please look into the issue?


Answers:
author: Augusto Lisboa
body: Hi, Samih. I'm Augusto from the Atlassian Team.

I've checked your account, and it seems the issue was related to your card.

Can you please update the credit card information?

Update the credit card on file {#toc-hId--327484216}
----------------------------------------------------

To change the credit card being billed for your Workspace:

1. Click the Workspaces dropdown option from the top navigation bar

2. Select the Workspace

3. In the sidebar, click "Settings"

4. From the dropdown options, click "Billing"

Click **Change** in the **Payment Method** section and add your new card's details. Only Workspace admins can update the credit card.

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

Let me know how it goes!


Tags: cloud

trello-cloud
unable to open workspace, the board show " We're having trouble loading this board."
Asked by Suangsorn Phienvej:

Hi, Atlassian Team [@Oliver S](/t5/user/viewprofilepage/user-id/5067658)

Our project workspace was unable to be opened again.

It displays the message ++"We're having trouble loading this board."++

Last week, the same issue occurred; why does it keep happening?

Could you please solve it? and please let me know what's causing the issue.

Thank you.


Answers:
author: Oliver S
body: Hi Suangsorn,

Thanks for reaching out!

Sorry for the trouble - we experienced a period yesterday (similar to last week) where some users were unable to access boards.

Our engineers have now deployed a fix, and your board should be back up and running as normal. Sorry for the impact to your work.

Thanks for your patience.
How can I change to the next card on my phone app or ipad without going back to the home page?
Asked by Steven Davidson:

On my desktop I can click the down arrow and it will automatically change to the next card but on the phone app and Ipad I don't have that option. Is there a way to go to the next card without hitting the back button or returning to the home page?


Answers:
author: Susanna Babayan
body: Hi [@Steven Davidson](/t5/user/viewprofilepage/user-id/5593979)

unfortunately, as far as I know, there is no way to scroll go up and down to other issues from a board or a queue, [based on this Atlassian guide.](https://www.atlassian.com/software/jira/guides/mobile-apps/tutorials#track-progress-with-widgets-on-your-home-screen)

I tried myself but didn't find any option on my mobile app. I'll let others confirm/deny.

comments: author: Steven Davidson
body: Wow, that's a major flaw. Makes it impossible or us to use.


Tags: cloud

trello-cloud
who is my account administrator
Asked by Haley Qu:

who is my account administrator


Answers:
author: Ste Wright
body: Hi [@Haley Qu](/t5/user/viewprofilepage/user-id/5593882)

I'd recommend asking within your company internally to find out who is your Workspace Admin.

You can also tell from a Board view though; users with admin access have an icon on their profile picture.

Check out more information here: <https://support.atlassian.com/trello/docs/admin-indicators-on-user-avatars/>

Ste


Tags: cloud

trello-cloud
Annulation abonnement
Asked by magdm:

Bonjour,

je souhaiterais annuler mon abonnement. Comment faire ?

merci

magali


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks


Tags: atlassian-accounts

cloud

not-applicable

trello-cloud
Add card option missing from only one board for only one of my members of our work space, any ideas?
Asked by Lori Martin:

The newest member of our workspace (8 total member) does not have the ability to make changes to a board (add cards, move card etc).

We have 10 boards total and this is only happening on one of the boards.

All other members have full access to all boards


Answers:
author: Austin
body: Hey Lori! Please reply here with a board link and I'll be happy to take a look!  

1. Go to Trello.com
2. Open the board
3. Copy the link displayed in the browser when viewing the board
4. Paste the board link here

Thanks!


Tags: cloud

trello-cloud
Hello. Is there a support channel who can answer questions about Trello?
Asked by Elaine Jones:

I want to understand the platform better and what it does before i invest too much time working through it. How do i reach support?


Answers:
author: Vronik
body: Hi

I share the Trello support page, but if you want to know something, you also have the blog and this community that will help you in any way possible

<https://support.atlassian.com/trello/>

<https://trello.com>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks

comments: author: Elaine Jones
body: Thank you. I was able to find it through the link you provided.. it takes hunting for a way to send an email to support. I was looking at other options when you responded.


Tags: cloud

trello-cloud
I cannot see the link to sync my calendar and I'm on the 14 day premium trial
Asked by alisonisdivablue:

I have entered my payment info into the site for my 14 day trial and I can't find the way to link the calandar to my google calendar. I have refreshed several times and it says premium on my workspace. I can't evaluate if the program works for me if I can't see how the calendar works best for me. Please help.


Answers:
author: Luciana Munhoz
body: Hi! Welcome to Trello community!

To find the link to add to your Google calendar you need to open the Calendar view of your board \> click on sync to personal calendar \> click on the 3 dots \> enable . This will enable an URL that you will copy to your Google calendar.

You can find the detailed instructions and additional information here: <https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/>

![CalendarSync.png](https://community.atlassian.com/t5/image/serverpage/image-id/349265i50FF489B3AE49FE2/image-dimensions/353x167?v=v2 "CalendarSync.png")

I hope that helps!


Tags: cloud

trello-cloud
Help logging in
Asked by jeroenbourgois:

All the sudden today, after +10 years of using Trello; I could not log in anymore... I tried resetting the password multiple times and also tried several mail addresses. Ever since Trello transitioned to Atlassian I remember having issues, my account did not migrate smoothly and it was always very confusing which email address to use. But at leat I could log in.

Now I can't anymore, so I can't access any of my boards anymore. Further more, I found no direct way of getting in touch with support to sort this out. I need this for work...

What could I be doing wrong?


Answers:
author: Vronik
body: Hi

Try talking to the support team for help

<https://support.atlassian.com/trello/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks

comments: author: jeroenbourgois
body: [@Vronik](/t5/user/viewprofilepage/user-id/1303385)that's what I initially did but the funnel on the support pages brought me to this forum... there is no (obvious) way to contact support directly; or at least I cannot find it.


Tags: cloud

trello-cloud
Email invalid
Asked by Theo:

"The provided email address is not allowed, please use a different one" when I try to change my email.

The current email is closing.![CleanShot 2024-09-16 at 17.31.33 copy.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347575i325830CFBA2E8AD1/image-size/large?v=v2&px=999 "CleanShot 2024-09-16 at 17.31.33 copy.jpg")

The same email was accepted on bitbucket!@?!?


Answers:
author: Jim Knepley - ReleaseTEAM
body: I have a vague memory of certain domains being disallowed, specifically related to Protonmail. It might apply to other domains as well, maybe try a different address?


Tags: email

email-this-issue
Rules Not Working
Asked by Emme:

I have been having my rules keep stopping the past few weeks despite recreating them a few times

What can I do?


Answers:
author: Augusto Lisboa
body: Hi Emme!

<https://support.atlassian.com/trello/docs/opening-the-usage-log/> This article describes how to access your Automation Logs; it should show why the Rule stopped working

comments: author: Emme
body: No, did not say. All it said there was the last time it worked but not the reason why it keeps stopping...


author: Augusto Lisboa
body: hmmm, do you mind to share the automation rule you're using?


author: Emme
body: When a label is added/removed from a card by anyone... send an email alerting it


Tags: cloud

trello-cloud
Delate account due to deactivated email address
Asked by Laura Zampieri:

Hi there

My email account has been deactivated, so I created a new Atlassian account and would like to delate the old one. How can I do that?


Answers:
author: Vronik
body: Hi

Have you tried to log in even though it has been deactivated? If you manage to log in, you can deactivate your Atlassian account. If not, you can always write to Atlassian support for help.

<https://support.atlassian.com/>

Regards


Tags: cloud

confluence

trello-cloud