youngmon/atlassian-qna huggingface dataset:
How can my user community create a SUB-TASK for an issue with Jira Mobile on Android
Asked by Ben van den Berg:

We have Jira Mobile for Android version 131.1.2, the latest we could find, and it was released on 12 November 2023.

One of my users in the user community phoned and asked:

**HOW TO CREATE a SUB-TASK for aTASK on the Android mobile app?**

I looked and searched but could not find any way to create a Sub-task.

Here is the specific conditions:

1. A task/story (any issue type on level 0) already exists;
2. it has no sub-tasks (issue type on level -1 ) yet, and a new sub-task must be added/created for it.

Once the first sub-task is created in a browser, the **SUB-TASK section** appears, after the Parent and before Linked Issues, if there are linked issues. There is a **Create sub-tasks** option, but when no sub-tasks exist, I cannot find any way to create the first one.

Am I blind and don't see it, or has anyone else experienced the same issue?


Answers:
author: Ben van den Berg
body: Just to close the loop on the question.

The option to add sub-tasks came back!

When clicking/touching the ellipses of an issue, the popup dialogue now shows the option to **Add child issue** as depicted in the screen clip below!

![2024-03-06_08h03_10.png](https://community.atlassian.com/t5/image/serverpage/image-id/310436i27DDC36905486919/image-size/large?v=v2&px=999 "2024-03-06_08h03_10.png")


Tags: cloud

jira-software

jira-software-cloud
403 App
Asked by LESLIE HLAVICSKA:

403 App not Assigned to me. I need help urgently, to finish AS9100 QMS training.


Answers:
author: Pavel Junek
body: Hi Leslie,

Welcome to Atlassian community! A community where regular Atlassian users help each other.

Since you have written very few information about your problem, I am afraid that no one will be able to help you.  
What exactly is your problem - "Assignee to me" doesn't work in Jira mobile?

Can't login and getting a 403 error?

Are you connecting to Jira Cloud or your own Jira Server/ Data Center solution?

Pavel
App not working on iPhone 15 with iOS 17?
Asked by Sarah Fox:

Anyone else having issues with not being able to login on the mobile app on the iPhone 15? My company uses SSO for access and with our latest security updates, authentication happens through Microsoft Edge. Even after authenticating, Jira and Confluence will not login on the mobile app. The only people in my company experiencing this issue have the iPhone 15; I've verified that other users are able to authenticate through Edge and open the app with no issues.


Answers:
author: Roman Vala
body: Have the same problem...


Tags: cloud

jira-software

jira-software-cloud
???? ????? ???????
Asked by Flow Flow:

![Screenshot_20231006-165431.jpg](/t5/image/serverpage/image-id/284956iC7C82000B29BE3F1/image-size/large?v=v2&px=999 "Screenshot_20231006-165431.jpg")?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You'll need to ask the people providing you this service / application (it's not Atlassian)
How do I change or add a new account for someone else?
Asked by Sara Lehman:

Sara is no longer with the company so a new account needs to be created for myself, who is the billing manager, so I can do DDD Jira tickets. How do I create a new account for myself so i can then cancel the one for Sara?


Answers:
author: Prashant Sultania
body: Hello [@Sara Lehman](/t5/user/viewprofilepage/user-id/5320190)

Welcome to the Atlassian Community   

First, you have to log in at <https://my.atlassian.com/> using Sara's ID.  
Then go to **licenses** from Top Menu  
Select the product and change the ++Technical Details++ and ++Billing Details++:

![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/281690i7C3C444C34312464/image-size/large?v=v2&px=999 "Capture1.PNG")

Thanks  
[Prashant Sultania](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3799395)  

++**Note:**++ Upvote, Like, or Accept the Answer if it resolves your query.


Tags: unknown-hosting-type
I would like to add log hours on behalf of others in the Jira mobile app, how do we do this?
Asked by Srushti Kadam:

I would like to add log hours on behalf of others in the Jira mobile app, how do we do this?


Answers:
author: Manish Kumar
body: Hi [@Srushti Kadam](/t5/user/viewprofilepage/user-id/5304327)

Thank you for your inquiry.

We trust that this [doc](https://support.atlassian.com/jira-software-cloud/docs/log-time-on-an-issue/) will assist you in case you are using the native Jira mobile apps.


Tags: jira
Project Creation Via REST API
Asked by Syed Javeed Ahammad:

1. Can We Create Project Via REST API in Jira
2. Can we Do it Through Python Scripting


Answers:
author: Sreenivasaraju P
body: HI [@Syed Javeed Ahammad](/t5/user/viewprofilepage/user-id/5295510) ,

Yes . You can create project. Please refer below knowledge base article

<https://confluence.atlassian.com/jirakb/creating-projects-via-rest-api-in-jira-963651978.html>


author: Syed Javeed Ahammad
body: Hi@[Sreenivasaraju P](https://community.atlassian.com/t5/user/viewprofilepage/user-id/853354) Ji,

it possible to automate process of project creation i.e, via (snapshot) in configuration manager (CMJ) using REST API Call
How do I share an issue with someone from the Android mobile app?
Asked by gan apathi:

I don't see a way to share an issue or copy a link to an issue in the Android app. This is a basic functionality and I find myself having to remember the issue key and share that instead, which is highly inconvenient.


Answers:
author: Sanjog Sigdel
body: Hi [@gan apathi](/t5/user/viewprofilepage/user-id/5297021)

This option should be available on your android. If the vertical **... menu**is not available in your android app, than there is some issue with it. You might want to report a bug or open a service request at support.atlassian.com

![Screenshot_20230821-110934.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/276087i32774912EF78F765/image-size/large?v=v2&px=999 "Screenshot_20230821-110934.jpg")
Where is the 'add a subtask' feature in Jura Mobile for Android.
Asked by Roman _Romanik_:

Hi all!   
The question is where the 'add a subtask' feature is located in Jura Mobile for Android.  
I looked in every nook and cranny. Nothing. If I add a subtask in Jira Software Cloud, I will see the subtask in Jira Mobile, and I will see the "Subtask" expanded with the "Create subtask" button. But I don't see anything when there is no subtasks so far.   

Thank you in advance,   
Roman  


Answers:
author: Jehan Bhathena
body: Hey [@Roman _Romanik_](/t5/user/viewprofilepage/user-id/5274600) ,

Unfortunately this is a open Bug at Jira's end <https://jira.atlassian.com/browse/JRACLOUD-81589>.

You can watch the issue to follow its progress.

comments: author: Roman _Romanik_
body: Hello [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409)   
Thank you for the info! It is quite a relief. I've been thinking I have some problem with my smartphone.   

<br />

<br />


author: Jehan Bhathena
body: Glad to know this helps.

If you found this thread useful please can you mark it as Accepted so that it's more visible to the other community members.


author: Roman _Romanik_
body: Done with gratitude


author: Fouad El-Gendy
body: *** ** * ** ***


Tags: cloud
Error: Can't show the issue.
Asked by Harshawardhan Tapase:

On my mobile app, suddenly from yesterday, not able to view any JIRA tickets.

Below is the error seen. Kindly support to resolve this asap.

No IP related changes done from my end.

![Screenshot_20230721_104920_Jira.jpg](/t5/image/serverpage/image-id/270480iA425E3B13C6E996C/image-size/large?v=v2&px=999 "Screenshot_20230721_104920_Jira.jpg")


Answers:
author: Jack Brickey
body: Hi [@Harshawardhan Tapase](/t5/user/viewprofilepage/user-id/5165356) , if this is continuing to happen, I would suggest reaching out to Atlassian Support directly. Note, on my iPhone I am not seeing this issue and I haven't seen others reporting it so my first suspicion is a device issue. Is there anyway you could try another device or restart your current device and retry?


Tags: cloud

jira-software

jira-software-cloud
Is there a Trello updated version so that I can import a pdf that is not blocked.
Asked by Gwen McFarlane:

When copying a document from OneDrive I cannot copy a pdf acrosss to Trello. It is blocked. Every file comes across as pdf.svg. I have found a long slow work around by opening the file from the original document, then copying each paragraph individually, but this is nnot very efficient.

A letter from Vikram P, an Atlassian employee I assume, suggested I may need an updated copy of Trello. Where can I find this?

TIA


Answers:
author: Camilo Galleguillos
body: Hi, [@Gwen McFarlane](/t5/user/viewprofilepage/user-id/5581310)

Are you trying to upload the PDF as an attachment, or are you trying to copy/paste the content from the PDF?

|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-374414673} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |

comments: author: Gwen McFarlane
body: I was trying to drag and drop from OneDrive to Trello.


Tags: cloud

trello-cloud
How to change the hour to deliver a card
Asked by Alan Frederico Mortean:

Hello! I have just started using Trello to help my personal organization on my job.  
I've seen that all the cards I have put a date to deliver, or to finish, have the same time for that: 9:00AM. And when I try to change it, it goes back do 9:00AM.  

Am I doing something wrong? Or I cant't change it becaus it's the free plan?  

Thanks!


Answers:
author: Gaurav Kataria
body: Alan, could you try clearing your browser cache (or reboot your computer) to see if this issue persists.

comments: author: Alan Frederico Mortean
body: Thanks [@Gaurav Kataria](/t5/user/viewprofilepage/user-id/4210307).   
I just cleared the browser cache and now it's working perfectly.


Tags: cloud

trello-cloud
Is there a way to mirror a card from Trello Board A to Trello Board B?
Asked by Bardaro_ Saffa:

How do I mirror a card from Trello Board A to Trello Board B? Is it an option through a paid subscription? Thank you.


Answers:
author: Camilo Galleguillos
body: Hi, [@Bardaro_ Saffa](/t5/user/viewprofilepage/user-id/5601745) welcome to the Atlassian Community!

This power-up can achieve the feature you describe:  
<https://guide.unito.io/trello-power-up-docs#2-way-card-mirror>

Best,

|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-374414703} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |
NOTIFICATIONS
Asked by Kimberly Rohn:

Hello, every time I move a card, the entire TEAM gets a ping, is there anyway to stop this? I only want notiifcations when a tech or I send a message.

Please assist


Answers:
author: Camilo Galleguillos
body: Hi, [@Kimberly Rohn](/t5/user/viewprofilepage/user-id/5601731), welcome to the Atlassian Community!

System notifications in Trello (the ones showing up in the notification panel) cannot be customized, but each user can control the notifications they receive by **watching/unwatching** cards and boards. Specifically, if a user is watching a board they will be notified of all card changes, so by **unwatching** the board they would start getting notifications only for the cards they participate in.

Additionally, users can customize the E-mail notifications they receive on their [Account Settings](https://trello.com/my/account) page. From there they can pick what events will send e-mail notifications.

![Screenshot 2024-09-25 195052.png](https://community.atlassian.com/t5/image/serverpage/image-id/349361i2946BBC2DF00C661/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 195052.png")

You can see more information related to notifications here:  
<https://support.atlassian.com/trello/docs/receiving-trello-notifications/>

Best,

|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-374414700} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

trello-cloud
Default due date order
Asked by Joey Haimes:

Hi,

Can all Trello board columns be defaulted when opened that they are in due date order, ie oldest over due at the top of the board? To save having to filter each time?


Answers:
author: Camilo Galleguillos
body: Hi, [@Joey Haimes](/t5/user/viewprofilepage/user-id/5546778)

Unfortunately, there is no such option. Cards in Trello are intended to be freely moved around through and among columns, that's why there is no automatic sorting.

Best,

|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-374415445} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

due-date

filter

trello-cloud
Escape key no longer closes card?
Asked by mattridge:

For at least the last several days, when I have a card visible and press the Esc key on my keyboard, nothing seems to happen. Whereas the Esc key previously would close the card, returning me to the board.

Is this an intentional change, a bug, or something I'm doing wrong?


Answers:
author: Andrea Crawford
body: Hi [@mattridge](/t5/user/viewprofilepage/user-id/3558516) which browser are you using to access Trello?

comments: author: mattridge
body: Chrome - I just updated it when I went to check the version number and now the Esc key closes the card. Do you think that was the cause?

Now I'm running Chrome Version 129.0.6668.71 (Official Build) (64-bit)


author: Andrea Crawford
body: [@mattridge](/t5/user/viewprofilepage/user-id/3558516) I would expect Esc to close the card on any version of Chrome, so the behavior your saw is puzzling and not expected. Please keep a close eye and let me know if you experience this behavior again.


author: mattridge
body: Yeah it could have been a glitch that simply updating Chrome resolved. Thanks Andrea.


Tags: cloud

trello-cloud
Images zoom out
Asked by Administra??o Mercadol?gica:

Hi!

Previously, attached images opened on the full screen without the need to open them in another tab, but now the images are not zoomed, making viewing difficult. How to solve it?

![after.png](https://community.atlassian.com/t5/image/serverpage/image-id/349243iEC67A8C91F56C668/image-size/large?v=v2&px=999 "after.png")![before.png](https://community.atlassian.com/t5/image/serverpage/image-id/349242iB742B288B5A94AC3/image-size/large?v=v2&px=999 "before.png")


Answers:
author: mahboob_sharif
body: did you check the zoom options on browser for a temporary solution


Tags: cloud

trello-cloud
Linking 365 to Trello
Asked by Tessa Stanton:

Hi All,

I am trying to streamline how many extra systems I am using on top of 365.

I am having problems linking 365 to Trello.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Tessa Stanton](/t5/user/viewprofilepage/user-id/5601323) and welcome to the community,

What kind of linking you want to achieve?

comments: author: Tessa Stanton
body: I just wanted to see if I can use Trello through 365 or is it best used in another web browser?

When I tried to link.

It just says this..

Sorry, we ran into a problem loading this appPlease reload the page or try another time.


Tags: cloud

trello-cloud
Can't add 10th member?
Asked by Hester:

![Screenshot 2024-09-25 at 08.45.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/349185iC4D0B24B914A4DA8/image-dimensions/510x263?v=v2 "Screenshot 2024-09-25 at 08.45.34.png")

I'm trying to add another person (which would total 10 and it says i'm already at the limit)?


Answers:
author: Vronik
body: Hi

Look at this post

<https://community.atlassian.com/t5/Trello-questions/I-m-at-9-10-Collaborators-for-my-Board-but-am-being-blocked-from/qaq-p/2675766>

Regards

comments: author: Hester
body: .


Tags: cloud

trello-cloud
Cant get into work Trello. Mine keeps coming up
Asked by Cynthia McGrath:

I don't

T want to have my own Trello account. I. Trying to get into my work Trello account but the one I accidentally set up keeps coming up. How do I delete mine


Answers:
author: Dave Mathijs
body: Hi [@Cynthia McGrath](/t5/user/viewprofilepage/user-id/5600665) welcome to the Atlassian Community!

First, try clearing your browser's cache and cookies and then try to login again with your work account (i.e. email address).


author: Cynthia McGrath
body: Delete the Trello account I accidentally set up. I need to get into my work account

Delete my account


Tags: cloud

trello-cloud
post a card
Asked by Steve Waite:

Trying to post a new card


Answers:
author: vikram
body: Hi [@Steve Waite](/t5/user/viewprofilepage/user-id/5600785)

Welcome to Atlassian Community.

I did not understand your question.

Can you please post the question fully.

Elaborate your question, what you want to ask.

Vikram P


Tags: cloud

trello-cloud
Transfer all boards from one account to another
Asked by Marina Ivanova:

Hello! I represent the Cypriot company. Could you please let me know if it's possible to transfer all boards in Trello from one company account to another? Currently, we are using Jira on one account and Trello on another. We would like to use the paid version of Trello on the same account as Jira.


Answers:
author: Gaurav Kataria
body: The easiest way would be to just invite your Jira account to the Trello workspace (see <https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>), and then through that account upgrade the workspace.

comments: author: Marina Ivanova
body: Thank you for your response. Could you please provide more details about upgrading the workspace?


Tags: cloud

trello-cloud
How to make a mirror card?
Asked by Roberto Franco:

I want to create a card on one board, and automatically trello creates an identical one on another board. I tried to do an automatization, but I don't know how to copy the same title in both cards


Answers:
author: Brittany Joiner
body: [@Roberto Franco](/t5/user/viewprofilepage/user-id/5173078) card mirroring is a heavily requested feature! couple ways to handle it.

If you want to go the automation route, you'll want to use [automation variables](https://support.atlassian.com/trello/docs/automation-variables/) to port over the info, so in the case of title you want to do {cardname} as the new card name.

You'll need to set up automation on both boards to sync changes both ways, and [Trello doesn't tend to recommend doing this](https://support.atlassian.com/trello/docs/mirroring-cards/) as it can cause an infinite loop and mess with performance or speed through your automation quota.

Depending on what you're trying to do you can still make it work, esp if you're not two way syncing all the things.

If you do want to two way sync all the things, you'll want to use some Power-Ups like Unito or Placker for mirroring.

comments: author: Roberto Franco
body: Thank you very much. Very useful


Tags: cloud

trello-cloud
How do I find out who my account admin is?
Asked by troy_sivak:

Suddenly, many of us now get a message that our account is managed by our account admin. How do we find out who this is?

We have members that were deactivated, and cannot reactivate them. Very frustrating. Zero tech support.


Answers:
author: Brittany Joiner
body: [@troy_sivak](/t5/user/viewprofilepage/user-id/3528102) you'll need to create a support ticket for this as we're just community members so can't help with those issues. <https://trello.com/contact>

If you're on a free plan and unable to use that link, let me know and I can click a button to get someone from support to come look at this.


Tags: cloud

trello-cloud
Only show compass components realated to the project on ticket creation
Asked by matthieu Herdegen:

Hello,

When I create a new ticket for a project, I would like the component field to display only the Compass components that are connected to the specific project, rather than showing components from all projects.

Is this something that is possible or planned for the near future?

Thank you for your consideration.


Answers:
author: Jeff Madison
body: Agreed. While I can imagine some odd scenarios where a Jira issue would want to reference components from other projects, 95% of the time it's going to be ones for the current project. A checkbox in that dropdown to toggle between filtering and not filtering might be good, with the default being to filter.

comments: author: Jeff Madison
body: (Not an Answer, just my comments on the Question, but one can't reply to a Question here, so...)


author: Rao Bilal
body: Hello!

thanks you
Dependencies with components owned by another team
Asked by Patrycja Danylo:

Hello all!

I am building a service catalogue in Compass.

I added multiple components (services) that are owned by 3 different teams.

While trying to setup dependencies for a component (service) owned by one of the teams I noticed I can only select other services owned by that team or create a new component:

![dependencies.png](/t5/image/serverpage/image-id/348387iE98F4B33D0EC5F6B/image-size/large?v=v2&px=999 "dependencies.png")

Is there a way to add dependencies taht would include other team's components as well?


Answers:
author: Jeff Madison
body: You can use the "search components" box at the top of that dropdown to find any components, not just those owned by your teams.

comments: author: Patrycja Danylo
body: Thank you!


Tags: dependencies
Trying to create a forge app, and getting build error
Asked by malcolm chambers:

I have installed forge, and been able to create the jira issue hello world app. But when I attempt to create a compass app  

the build fails with error   
Error: resource component at ..\\ build not found  


Answers:
author: Tyler T
body: Hi [@malcolm chambers](/t5/user/viewprofilepage/user-id/3962973) , were you using an example app? <https://developer.atlassian.com/platform/forge/example-apps-compass/>

Can you share more information about your setup and when you encountered the error?

Thanks!