youngmon/atlassian-qna huggingface dataset:
Stop trail premium
Asked by Anton Damen:

How do I stop my trail periode of Premium?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Anton Damen](/t5/user/viewprofilepage/user-id/5543678) and welcome to the community,

Please follow these instructions: <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>
> To cancel your Trello Premium or Standard plan, you'll need to be a Workspace administrator. To find the Billing page, expand [the sidebar](https://support.atlassian.com/trello/docs/trello-navigation/#The-sidebar)and click **Settings** \> **Billing**. Click the "Cancel" link at the bottom of the page. Your plan will be cancelled at the end of its prepaid service period.


Tags: cloud

trello-cloud
How can I export boards to seperate monitors?
Asked by Hong Quang:

I have 04 boards in trello and have 04 monitors in another rooms (all of them use 01 computer). I want show each board to each monitor. How can I do that?


Answers:
author: Vronik
body: Hi

Well, I think it's easy, open Trello in the browser, for example, Chrome, and open 4 tabs, each one with a different board.  
Then separate the tabs and place each one on a different monitor, you will have to extend the computer desktop on all the screens and you will be able to see it without any problem, I have tested it and it works

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
Ultimate ownership of Trello Account
Asked by Kim Kake:

Who is the person that has ultimate ownership and control of Trello


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Kim Kake](/t5/user/viewprofilepage/user-id/5543586) and welcome to the community,

If you are using trello with your personal email, then this account kind of belongs to you.

If you are using trello with your company email, then if your company hasn't claim you account, then it belongs to you. If your company claims your account, then it belongs to your company.

Let me know if that helps!


Tags: cloud

trello-cloud
External Users shown when sharing.
Asked by Shane Herft:

Hi , I am totally new to Trello so i am unsure if this is a bug or it meant to be this way.

A user has brought to my attention that when sharing something in Trello that you see external users that are not part of our organization and feels its a safety issue where we could share our Trello boards with externals, by mistake. If someone could confirm this it would be great.

Please see example bellow

![Trello..png](/t5/image/serverpage/image-id/335519iE17D163B5E188314/image-size/large?v=v2&px=999 "Trello..png")


Answers:
author: Gaurav Kataria
body: If you have the Enterprise plan then you can restrict sharing with people outside your organization <https://trello.com/guide/enterprise/manage-permissions>

comments: author: Shane Herft
body: Thanks for this info . appreciate it


author: Rasmus Wulff Jensen
body: This is normal... "Share" a board is actually "Give Access to board" and Trello have a global list of all users in the world.

So be extra carefull when you search that you find the right user and not someone that have a similar name (in fact I will say the mostsecure way is to share by typing in an email instead of a name)

![IMG_1305.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/335555i0416445B36C8366B/image-size/large?v=v2&px=999 "IMG_1305.jpeg")

Example of search from my private board

comments: author: Shane Herft
body: Thanks for this .
trello
Asked by Maximiliano Basabe:

Yo ten?a armado un zapier

donde en la solapa de nombre ten?a una configuraci?n donde a la tarjeta que se creaban sal?a con un n?mero correlativo que te dejaba para identificar la tarjeta con el nombre del destino que tomaba del formulario. Ahora arme uno nuevo por un problema que tuve y no lo pude hacer m?s, alguien me puede ayudar.


Answers:
author: Nicolas Grossi
body: [@Maximiliano Basabe](/t5/user/viewprofilepage/user-id/5543491) Bienvenido! Por ahi este thread te guia: <https://community.atlassian.com/t5/Trello-questions/Como-se-puede-numerar-automaticamente-las-tarjetas/qaq-p/2394301>

Nicolas


Tags: cloud

trello-cloud
If I delete or close a board, does the other admin still have access as normal?
Asked by Eisha Noreen:

I made a board for one of my students. To clear space, I'm wondering if I can remove it from my workspace, but the student wants to keep it. I have made the student an admin too. If I delete the board, will they still have access? Or if I close it, will they still have access as normal?


Answers:
author: Seon Shakespeare
body: Hi Eisha,

Welcome to the community!

Since your student wants to keep the board, and they're already an admin, simply leaving the board yourself is a good option:

1. Go to the board.
2. Click "Show Menu" (three dots icon).
3. Select "Member"
4. Find your name and click "Leave Board."

This way:

* You won't see the board in your workspace anymore.
* Your student keeps full control as an admin.

**Important:** Don't delete the board! That permanently removes it for everyone, including your student.

**Another option (that might be less ideal in this case):**

* **Close the board:** Archives the board, making it less visible. Admins (like you and your student) retain full control (Go to the board \> "Show Menu" \> "More" \> "Close Board").

**Note:** Closing a board only hides it from people *outside* your Trello workspace.

Hope this helps!


Tags: cloud

trello-cloud
Why is the filter "Group by -> Assignee" not working?
Asked by gabriela.romo:

When I go to "List" and then go to "Group by" and then "assignee" nothing happens, everything looks as disorganized as before.

I used this filter everyday for the last couple months, it is really essential to my job. Does anyone know why it suddenly stopped working?

Thanks in advance,

Gabriela

![jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/202217i06A11841479EA12A/image-dimensions/224x174?v=v2 "jira.png")


Answers:
author: Tanguy Crusson
body: Hi [@gabriela.romo](/t5/user/viewprofilepage/user-id/4968776) ,

This looks like a screenshot from Jira Work Management.

This group is about Jira Product Discovery: <https://www.atlassian.com/product-discovery>

You can maybe try this group instead: <https://community.atlassian.com/t5/New-to-Jira-Work-Management/gh-p/newtojwm>

comments: author: gabriela.romo
body: hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)

ohhhh thank you!!! I'll move my question there. (:
Is it possible to edit the delivery progress field to map to our JIRA Cloud heirarchy
Asked by Alex Woodbridge:

At the moment the delivery progress field only maps to Epic and Issues. For our organisation, we have 2 levels above this.

For context, we manage our hierarchy through the Advanced Roadmap and we have:

1. Initiative
2. Stream
3. Epics
4. Stories, tasks etc

Ideally, we would like to map the progress bar to Initiatives and Streams, not Epics and Stories. Is there a way to map this to our higher-level issue types?

Thanks

![Screenshot 2022-06-15 at 14.08.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/201996i67A3A76160A32D14/image-size/large?v=v2&px=999 "Screenshot 2022-06-15 at 14.08.29.png")


Answers:
author: Hermance NDounga
body: Hi Alex,

Yes it's possible! The delivery tab in Jira Product Discovery supports all issue types, as well as the hierarchy you've implemented in Advanced roadmap. I've created a quick video to show you how :<https://watch.screencastify.com/v/3v1UyrQCOkhwvRqWIGmZ>

Cheers,

Hermance,
flashing scroll bars in list view at other than 100% browser zoom
Asked by Bill Sheboy:

Greetings community!

Has anyone else noticed this symptom in Jira Product Discovery:

* create a list view with several columns and ideas, leading to both horizontal and vertical scroll bars
* change your browser zoom up or down from 100%, and both scroll bars flash rapidly
* the flashing appears/disappears as you move between zoom scales
* and...this happens with both Chrome and Edge browsers

Thanks!


Answers:
author: Hanna
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)  

Thank you for reporting this. Our team is informed and will investigate this issue.  

Cheers,   
Hanna


Tags: jira-product-discovery

list

scrollbar
Can I restart voting in Jira dicovery?
Asked by Sophie Tessier:

Can I restart voting in Jira dicovery?


Answers:
author: Jonathan Hau
body: I'd suggest simply creating a new voting field if you want to start over.

comments: author: Tanguy Crusson
body: Thanks [@Jonathan Hau](/t5/user/viewprofilepage/user-id/4658982) !

Yes to this: basically you can create a new field (type: Vote) and add it to the view people use to vote (or a new view). The old field will still be here so you can see previous responses. You can also create a view with both fields to see how ideas are trending, etc.


author: Sophie Tessier
body: Thanks for the cue!


Tags: cloud

jira-product-discovery

jira-software

jira-software-cloud
How to best transfer info from Jira Service Management (Feedback) to Jira Product Discovery (Ideas)?
Asked by brent.johnson:

We've started to use Jira Service Management to collect feedback from our teams (mostly internal feedback) for the product team.

Once the product manager refines the feedback **and** if it's a new idea, we've set up an automation to clone it in Jira Product Discovery.

Two questions:

1. For information from a JSM form, what's the best way to get that to flow over to JPD?
2. For JSM fields, what's the best way to have those be cloned?

The 'Move' feature handles this much better than 'Clone' but it looks like J[ira doesn't support 'Move' through automation](https://confluence.atlassian.com/automation072/move-an-issue-1056675640.html#:~:text=While%20Jira%20has%20an%20option,to%20move%20the%20issue%20to.).


Answers:
author: Tanguy Crusson
body: Hi Brent, sorry we couldn't get to your question today, but we'll do tomorrow!

comments: author: Tanguy Crusson
body: hi [@brent_johnson](/t5/user/viewprofilepage/user-id/4914142) , this is what I would try to do: <https://www.loom.com/share/c3365662388e4dcaab8b708b130ba7b8>


author: brent.johnson
body: Thanks! This was very helpful :)

We are using the Jira Service Management forms (for a few things, but not everything). Is there a way to get the form info over as well to Jira Product Discovery [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) ?


author: Tanguy Crusson
body: I haven't tested that but I don't think that would work - unless Project Automation gives you a way to map the content of the form to fields in Jira Product Discovery. I've asked the team working on Forms to weigh in on this.


author: Chris Timms
body: [@brent_johnson](/t5/user/viewprofilepage/user-id/4914142) I actually have found a way to do what you are asking via automations. It might be a little clunky long-term but my expectation is that as JPD matures it becomes more integrated into the existing tools.

So, what have I set up?

* A JSM project, with a form in it that creates a JSM issue. This is accessible by my entire Org and is used for submitting ideas.
* An automation that takes some of the data from the JSM issue and uses it to create a JPD issue. The JPD project does not allow most of my Org to create issues directly - the only way for most is through the form.

below is a screenshot of the automation I have that seems to do the job very well for now:

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/202472i257A1B6AA8AAB319/image-size/large?v=v2&px=999 "1.png")

One important thing to note is that my form has all of it's fields connected to Jira, so the details are actually logged on the JSM issue as it is created. There is not currently a way to transfer a form over to an idea.

Right now, all the details from my JSM ticket are copied into the description and during refinement the relevant detail is added to the relevant fields.


Tags: automation

clone

feedback

jira-service-management

move
Checkbox field type is not displayed correctly when creating idea
Asked by Seth Mason:

I have a field defined as type "Checkbox". In the list view it's correctly represented as a checkbox. If you go to create an Idea (clicking the create button at the top of the page, the resulting screen shows the checkbox as a box with up/down arrows that enables you to select numbers (0,1,2... etc). Selecting a number higher than 0/1 does not result in an error.

I would like this field to be represented as a checkbox in the "Create" idea dialog.


Answers:
author: Catalin Bridinel
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463)

Thank you for reporting this. I've reported this on to our engineering team.
How to get short/compact URLs to project discovery ideas?
Asked by Seth Mason:

With Project Discovery ideas, clicking on the "link" symbol next to the title I get a link that looks like:

<https://x.atlassian.net/jira/polaris/projects/>\<projectname\>/ideas/view/123456?selectedIssue=ticket-123

I know that <https://x.atlassian.net/browse/ticket-123>, if it's referencing a discovery idea will work, but this has to be handcrafted (not copy from a link, URL bar etc)

Is a shortened URL available via a click to copy for project discovery ideas?


Answers:
author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) , it is not possible today. What's the reason you need the shorter version today? Thanks!

comments: author: Seth Mason
body: 1. Makes it easier for people to create URLs without having to visit JIRA.
2. The current method requires the URL creator to specify a view. We've been defaulting to the "All Ideas" view.
How can new people get access to the Beta of Product Discovery
Asked by Dave Hennessy:

Hi Tanguy and Sarah,

I was chatting with a PM at another company the other day and walked them through the work you guys have done on Product Discovery projects.

Is it possible for her to get access to the Beta / Alpha version available at the moment as this would be a great solution for her team?

Thanks


Answers:
author: Chris Hall
body: Hey [@Dave Hennessy](/t5/user/viewprofilepage/user-id/1803894)! She can sign up for the beta here: <https://www.atlassian.com/try/cloud/signup?bundle=jira-product-discovery>.

comments: author: Tanguy Crusson
body: What [@Chris Hall](/t5/user/viewprofilepage/user-id/4583955) said!

Also, if they or their Jira admin want to see what the product is about before adding it to their site, they can see the product tour here: <https://www.atlassian.com/product-discovery> ; and then sign-up from there.
Why does epic not show its child issues?
Asked by Michael Buechele:

I experience a strange bug, where one specific epic will not show its child issues:

![child_issues.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/199780i93601104184301F0/image-size/large?v=v2&px=999 "child_issues.PNG")

The epic definitely contains child issues in progress:

![child_issues_in_progress.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/199781i27189FF6B83B5F81/image-size/large?v=v2&px=999 "child_issues_in_progress.PNG")

The ascii-symbol in the epic title does not seem to be the problem, as I also renamed the epic without effect.

Any other ideas?


Answers:
author: Michael Buechele
body: I solved the issue by accident.  
I switched the issue type of the epic to story and then back again.  
Then I relinked the issues, and now everything is working fine.


author: Hanna
body: Hi [@Michael Buechele](/t5/user/viewprofilepage/user-id/961142)   

Thanks for sharing it with us! When you renamed the epic, have you refreshed the Jira Product Discovery page after that? Could you refresh it now and tell us if it's still not showing child issues.   

Cheers,   
Hanna

comments: author: Michael Buechele
body: Hi Hanna,

I tried that, but it did not solve the problem.  
One of your colleagues is investigating this issue, I will post a solution here, once it is solved.

Cheers,  
Michael


Tags: bug

epic

progress
Can't drag Ideas to move them
Asked by dangbingyao:

Hi Jira Product Discovery Team?I'm so confused why I can't drag Ideas to move them. I remember it used to work successfully.


Answers:
author: Tanguy Crusson
body: Hi [@dangbingyao](/t5/user/viewprofilepage/user-id/4854220) , are you trying to do this in a list where you have a "group by"? If so it's a limitation we have currently but working on adding right now

comments: author: Tanguy Crusson
body: Another potential issue is if you have a list which is sorted by a field (can't re-rank ideas when that's the case)


author: quan
body: I'm running into this as well. Might be a bug as this was working last week. I don't have a sort field set in my list


author: dangbingyao
body: I don't have a "group by" and a sort field set in my view.


author: Tanguy Crusson
body: OK thank you - we're investigating!


author: Bill Sheboy
body: I believe this is the incident for this symptom on the status dashboard, which you may subscribe to and see progress:

<https://jira-product-discovery.status.atlassian.com/incidents/s46gs94w58v9>


author: Tanguy Crusson
body: The issue is now fixed, thank you!


author: dangbingyao
body: Yes?it's working now.
Default fields View fields and Other fields in the Idea issue view
Asked by Matt Lane:

Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) and team,

We have several product teams trying out the JPD beta, and a question came up about the field panels/displays to the right-side of the page when viewing an Idea issue/ticket.

Will it be possible to configure which fields live in these 3 panels in future? Can see the settings button next to the dropdown arrow for Default fields... but doesnt appear to be anywhere else here or in project settings where you can control the fields for these areas of this Idea view.

In regards to the Default fields, View fields and Other fields highlighted in screenshot.

Just wanted to get some background on how these work, and what might be possible for customisation down the road?

Thanks,  
Matt

![2022-05-19_14-01-59.png](https://community.atlassian.com/t5/image/serverpage/image-id/198065i9E59343C05495D84/image-size/large?v=v2&px=999 "2022-05-19_14-01-59.png")


Answers:
author: Omer Meshar
body: If I understand correctly, the Default section consists of any fields you would like to have by default, looking at the idea from any view. As mentioned, this is configurable.

The View section consists of all the rest of the fields that are displayed in the current view you are in or came from. I.e. if you opened the idea from the 'All ideas' view, you will see in the View section any field that is configured to be part of the 'All ideas' view and is not in the Default section anyway. If you switch to 'Impact assessment' view (or any other), you will see that the fields that appear in the View section change.

The rest of the fields, those that are not configured in the Default and not part of the current view, will appear in the Other section.

If I am correct, then there is no need to configure any other view, apart from the Default one.


author: Tanguy Crusson
body: Thank you [@Omer Meshar](/t5/user/viewprofilepage/user-id/4828263) you got it right!

[@Matt Lane](/t5/user/viewprofilepage/user-id/4126424) basically:

* you can configure "default fields" when opening an idea
* you can configure "view fields" in the view's "fields" configuration (board, list, matrix) - what we show here is any field that is part of the view you just opened the idea from, if it's not already in default fields
* "Other fields is everything else.

comments: author: Matt Lane
body: Thank you [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) and [@Omer Meshar](/t5/user/viewprofilepage/user-id/3513693) , much appreciated!


author: Matt Lane
body: Can you also explain the difference between these 3 field sections in the Idea view and how come we can only add new fields to the Default fields section?

Many thanks!


Tags: discovery

field

idea
Group-by headings scroll off the screen.
Asked by Seth Mason:

If I have a list, and I Group By some field AND I scroll the table to the right (where Key and Summary column/fields are fixed), the "Group by" parent scrolls off the screen. For example:

If I group by "Team"

\> Team 1

-Key 1 \| Summary 1 .... \<lots more columns/fields\>

-Key 2 \| Summary 2

\> Team 2

-Key 3 \| Summary 3

-Key 4 \| Summary 4

If I then scroll to the right so that I can see more columns/fields, Key and Summary stay, but I end up just seeing:

-Key 1 \| Summary 1 \|.... \<last few columns\>

But the "\> Team 1" text has scrolled off the screen to the left.


Answers:
author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) thanks! Yep we have a follow-up task on the "group by" to address that in list views. It already works in board views.


author: Minesh Patel
body: I don't know what your intent is but it sounds like you want to see what Team 1 is doing so you can filter for that view the details.

But if your intent is to compare team 1 and team 2, you can use group by and if you color-code each team, you will see their corresponding color to the extreme left of each row a vertical bar that has the same color as the team. So, theoretically, you don't even have to display the team column.

comments: author: Minesh Patel
body: As to the scrolling, I prefer it stays like that, so that the summary is always there, like in Excel you freeze the columns to always show.
Feature Request: Will Idea issue history be something we can view within an Idea ticket?
Asked by Jonathan Hau:

The reason History is important for PMs is because:

* History often contains critical information about the issue ticket and can help a PM determine whether the idea is old / new / had a prior name, etc.
* History helps PMs understand if any Member accidentally change values in the score of an idea.
* History provides context for a PM to understand the date when the idea was created.

Would this be a feature that is coming soon? (In the meantime, is it safe to assume Atlassian captures the Idea history, but doesn't expose the data yet?)


Answers:
author: Erin Mihalik
body: You can view the history if you access the issue through the regular Advanced Search.

Search for it in Advanced Issue Search, like you are creating a filter. Then you will be able to see the issue in the traditional Jira Software view and be able to access the history tab.

They have said they know that is not ideal and they will eventually add it into the JPD view but at least it is available.


Tags: history

issue-create