youngmon/atlassian-qna huggingface dataset:
Problem with Confluence Server App on iOS 12.2
Asked by Michael Adrian:

Hello,

i try to connect my confluence via confluence server app on iOS 12.2 and get the Error: Can\`t connect to your site.

With Android no problem, with safari on the same iphone no problem only with the app.

Rootca was added and trust on the iOS.

i have no idea how to fix it

Thanks for Help

Michael


Answers:
author: Shannon S
body: Hello Michael,

Thank you for reaching out!

There are a few requirements for your Confluence server in order to use with the mobile app. Have a look below:

* [Confluence Mobile](https://confluence.atlassian.com/doc/confluence-mobile-284365706.html)

I would advise you to review all points carefully on that article. Let me know if you have any questions about it.

Regards,

Shannon

comments: author: Michael Adrian
body: Hello Shannon,

the iPhone is on the local Network, Confluence is Version 6.13.1, we use no mdm and https works on safari on this phone.

I dont understand why it works on android without problems and with iOS not.

Regards,

Michael


author: Shannon S
body: Michael,

Thank you for confirming. It can be that the iOS app is being more strict or that you have discovered a bug, so let's try to get to the bottom of this.

So to confirm your last response, you are using HTTPS for your site? Can you let me know if you are using a self-signed SSL?

And according to the article, ['Can't connect to your site' error in the Confluence Server mobile app](https://confluence.atlassian.com/confkb/can-t-connect-to-your-site-error-in-the-confluence-server-mobile-app-938025680.html), there should be more details following the 'Can't connect to your site' error.

Could you let me know what the full error is? Feel free to also include a screenshot of the message as it appears on your iOS device.

Regards,

Shannon


author: Michael Adrian
body: Hello Shannon,

yes i use htttps with a certificate from our Windows CA.

I import the rootca to iOS 12.2 and set it to trust.

If i try to connect via safari on the same iPhone it works without certification error.

I don\`t get a security connection error from the app!

Regard

Michael


author: Shannon S
body: Hi Michael,

Thank you for clarifying that. It appears this might be due to the fact that you're using a Windows CA rather than a Trusted CA.

Could you please run through this article below as this should help get the certificate trusted by Java:  

* [Unable to Connect to SSL Services due to PKIX Path Building Failed](https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-779355358.html)

Thank you!   
Regards,

Shannon


Tags: confluence-server

server
Notification for update of confluence and jira
Asked by Patrick Fischer:

Hi,

I still can't figure out how to get an information that there is a new release f?r my confluence or my jira or the apps I have installed.

I want to have a message for admins when logging into confluence/jira or better having an email to my admin users.

Regards

Patrick


Answers:
author: Dave Bosman [Realdolmen]
body: Hi,

The functionality that you are describing does not exist but here is a good workaround.

I suggest that you follow <https://atlassianreleasenotes.tumblr.com/> with a rss reader (good email software has this built in) for the atlassian tools.

For the apps you are able to watch them in the marketplace so that you are notified of updates.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/51209i1B024A8B09CF8574/image-size/large?v=v2&px=999 "Capture.PNG")

Regards

Dave


Tags: confluence-server

jira

jira-server

server
I can't use "Widget Connector Macro" in Confluence since last week.
Asked by Ken Ikezaki:

Thank you for your support.

I have been useing Confluence.

Sometimes I use the "Widget Connector Macro".

But I haven't been able to use "Widget Connector Macro".

I think this Macro is default macro in Confluence(Ver.6.0.6).

Please someone teach me why this tool doesn't work.


Answers:
author: Daniel Eads
body: Hey Ken!

Given the version of Confluence you are on, it's likely that an administrator **disabled the macro** to mitigate CVE-2019-3396 [as described in our security advisory](https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html). The fix for this is upgrading Confluence to a recent version where the vulnerability is patched.

If you are curious on the timeline for your instance's upgrade, I would reach out to your Confluence server administrator.

Cheers,  
Daniel


author: Shannon S
body: Hi Ken,

Thank you for reaching out! Happy to help.

Can you tell me more about in which way the macro isn't working? Any error messages, screenshots of the error, etc. will help.

You can also check the [Confluence server logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) when triggering the issue and let me know what error you receive.

Regards,

Shannon


Tags: atl-confsec

confluence-server

macro

server
Please help on how to download Project Roadmap Planner through Confluence
Asked by Rashmi Singh:

I need to share this with team \& I am unable to export the timeline graph. The pdf version hides same.


Answers:
author: Daniel Eads
body: Hi Rashmi, welcome to Community!

I want to just double-check that you're talking about the [Roadmap Planner macro](https://confluence.atlassian.com/doc/roadmap-planner-macro-704578202.html) that comes with Confluence. The one that looks roughly like this:

![](https://confluence.atlassian.com/doc/files/704578202/704578204/1/1422394185164/roadmap-software-view.png)

This is rendered on the page as text and CSS, so there's no direct image output to the page. If you were looking for a graphic to embed in a presentation or send out in an email, you could [take a screenshot](https://www.hongkiat.com/blog/making-fast-screen-captures-in-windows-and-mac/) and paste it where you need it. That's probably the quickest way to get one of these roadmaps in something else.

As for PDF export, are you getting an error or is the PDF output just blank where the roadmap macro should be? I've tested just now in Cloud and was able to get one in the PDF of my page:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/51397iA274FD719339140A/image-dimensions/684x410?v=v2 "image.png")

Hope to help you soon!

Cheers,  
Daniel

comments: author: sherin
body: Hi Daniel,

The PDF is showing up as a blank document for me.


author: matt_baker
body: same problem here is there any alternative solution to download image for roadmap planner


Tags: confluence-cloud
Add two panels inside column
Asked by Jennifer Brown:

Hello,

I have a three column layout with bordered panels, but they go straight down the whole page. In one of these columns I want to have two panels. I know I am missing something! Can someone please assist?


Answers:
author: Jens Iwanenko
body: Hi Jennifer.

Columns are independent of each other. They are not automatically filled to be the same height. If you need 2 of the panels side by side, you need to put each in their own column.

Do you use the column macro or the page layout columns?

comments: author: Jens Iwanenko
body: Or did you want to say you need one of the columns to be divided again at some point? You can do that with the section macro and two 50% column macros inside.

![Standard_0306.png](https://community.atlassian.com/t5/image/serverpage/image-id/51264i7DD3F454D86ABC61/image-size/large?v=v2&px=999 "Standard_0306.png")


author: Jennifer Brown
body: So I don't know how to explain things well, but essentially what I have right now is three columns that are all the same size. That part looks great. I have one bordered panel in each of my columns, and what I would like to have is on the first column, to have those bordered panels be two boxes and have one above and one below.


author: Jens Iwanenko
body: Do you mean like this:

![Standard_0308.png](https://community.atlassian.com/t5/image/serverpage/image-id/51271i5BD31FECE1473221/image-size/large?v=v2&px=999 "Standard_0308.png")

Or rather like this:

![Standard_0310.png](https://community.atlassian.com/t5/image/serverpage/image-id/51274i497459B3B13824D9/image-size/large?v=v2&px=999 "Standard_0310.png")


author: Jennifer Brown
body: Definitely something closer to the latter! that is pretty much exactly what I am going for!


author: Jens Iwanenko
body: Okay, so on Confluence Server you can do that like I suggested earlier, with the section and column macros. I'm not completely sure if those are available on Cloud, though.

1. Put the section macro under your Column 1a panel
2. Then put the Column 1b and 1c panels each in a column macro inside the section macro
3. Then put your Column 1d panel below the section macro.


author: lakshman N
body: [@Jens Iwanenko](/t5/user/viewprofilepage/user-id/993250) yes somewhat like same as shown in the picture, it should be adjustable panel, as of now we can place one after the other (top and bottom) only. if there a option place side by side instead of choosing panel option.


Tags: confluence-server

server
Search Bar Not Working
Asked by Allison Lambert:

I am trying to use the Search Bar and when I try to search for any page nothing comes up. So then I tried to look for a specific Space and as I type I can see it but once I get to the 3 letter it goes away like it does recognize it. Please see the attached.

I select to filter by space. I'm looking for NFDMS...As I type in NF I see it but once I type NFD it goes away. And if I'm searching for a space that is not in my recent list nothing comes up all all.

![Search Not Working.jpg](/t5/image/serverpage/image-id/51178i2CEB606CEA61062A/image-size/large?v=v2&px=999 "Search Not Working.jpg")


Answers:
author: Diego
body: Hello there!

As I understand, when you search for a specific space (NFDMS User Guide), the search fails right after you insert the third character. Is that correct?

We can try to reindex your instance:
> 1. Schedule a instance downtime
>    1. Make sure that users are not accessing the instance, this can hinder the reindex process
> 2. Click **Cog Icon \> General Configuration**
> 3. Search for **Content Indexing** in the left hand menu
> 4. Click to **Rebuild**
> 5. Wait until the process finishes
> 6. Check if the issue persists

I tried to replicate the issue locally in Confluence 6.14.2 but was ultimately unable to.

Could you clarify a few points for us?
> 1. Does this happen with other spaces as well?
> 2. Has this worked at some point?
> 3. Was there any kind of change applied to your instance?
> 4. What version of Confluence are you running?

Looking forward to your reply!


Tags: confluence-server

server
Atlassian Premium Cloud: Cop or Drop?
Asked by Daniel Meisen:

With the recent announcement of Atlassian Premium Cloud (<http://atlassian.com/premium>) using custom domains, choosing data locality, raised user limit and unlimited storage would you consider switching? If not what is holding you back?


Answers:
author: Daniel Meisen
body: Hi Scott,

the new features where mentioned during this years Atlassian's Summit keynote.


author: Scott Fedorov
body: None of those items you mentioned other than unlimited storage are on the premium page you mentioned (at least that I noticed).... so perhaps you heard them elsewhere?

I'm totally happy with paying more for a better product, but these ***marginal*** improvements are laughable. It costs more and more to operate in this world, I get it. Prices change, but for this to feel like an upgrade, it needs to be dramatically more than what they're publishing now.

Also, I'd really like just the existing features and bugs to get worked through, even if that means addressing them as Will or Wont Do and having a product manager provide a roadmap. Atlassian is surprisingly not agile, in my opinion. BASIC needs seem to be moving at a snails pace, or not at all.

We'll wait until it's actually worth DOUBLE the cost.


Tags: cloud

confluence-cloud

jira

jira-cloud
Is there a way I can track which current user invited a new user?
Asked by Sai:

We ran into a situation where a person was invited to join our group, but we didn't who who invited that person. Is there a way to track it?


Answers:
author: Diego
body: hello there!

Thanks for reaching to the Community Sai. Currently, this information is not visible directly via the Interface.

When I tried to invite a user to my instance, the user activity was logged under "System":

![Screen Shot 2019-04-15 at 14.47.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/51566iB98BA4BC22933999/image-dimensions/566x128?v=v2 "Screen Shot 2019-04-15 at 14.47.18.png")

Since this deals with some information we have no access to (and might be sensitive) I took the liberty to raise a ticket for you within GSAC. This is your issue number:

**JST-468052**

You will be able to find it through our Support Portal!

Let us know your thoughts Sai.


Tags: cloud

confluence-cloud
Where is image/attachment metadata stored in Confluence Server v 6.15.1
Asked by Erik DiMarco:

My organization tasked me with a side project of finding and updating certain images/attachments on our confluence server instance.

I'm trying to find specifically where the below highlighted information is stored.

*When clicking on an attachment*

![FindImageMetadata.png](https://community.atlassian.com/t5/image/serverpage/image-id/51144iE11DCB437BC64CFD/image-size/large?v=v2&px=999 "FindImageMetadata.png")

I've already tried finding this information using Bob Swift's CLI add-on and directly on the database.

Thanks for your help!


Answers:
author: Diego
body: Hello there!

Erik, as I understand you need to fetch some data regarding your attachments. That data being metadata used within Confluence. Is that correct?

We can take a look at the `content and contentproperties` table within the database. For reference we have this data model here:

**[Confluence Data Model](https://confluence.atlassian.com/conf611/files/956138405/956138408/1/1534199722160/ConfluenceTables-AllColumns.svg)**

There you should be able to find what you need! Also, take a look into `attachments and attachmentdata` tables.

**Note:**

Always be extremely careful when touching your database. It is not recommended to update values directly via database. If you plan in doing so, always back up first!  

Further, there are some third-party apps that can help you with this task. Such as:

**[Metadata for Confluence](https://marketplace.atlassian.com/apps/1213690/metadata-for-confluence?hosting=server&tab=overview)**

**[Comala Metadata](https://marketplace.atlassian.com/apps/5295/comala-metadata?hosting=server&tab=overview)**

Let us know if this helps you out!


Tags: confluence-server

server
Tool/wizzard to append text to page via a template?
Asked by Jean-Michel_F__C__Moreau:

Hi Everyone,

I have some users filling out a weekly report. Typically they copy and paste a table (from the last week) and fill it out.

The problem is that this is too complicated for some users. They might make a mistake copying the table. Sometimes the table or formatting gets garbled.

Is there some tool or plugin to define questions and let a wizard guide you through answering them in a text form, then append it to a page? Is there some other solution?

Thank you!!!


Answers:
author: Saumya Sunder[Appfire]
body: The easiest way to resolve this is to [create a template](https://confluence.atlassian.com/doc/create-a-template-296093779.html) and add it to the list of your global templates and ask your team to call out the [create from template macro](https://confluence.atlassian.com/doc/create-from-template-macro-317196995.html) when they edit a page.

Please click on accept if this answer helped you resolve your problem :)

comments: author: Jean-Michel_F__C__Moreau
body: Thanks, this a cool feature. But it still requires users to enter data in directly. I wish there was a "wizard" maker... Oh well. :)
Use of User Macros in a Confluence page to set a variable that JQL queries would get
Asked by Sergio Mont?vez:

Hi,

I need to create several Filters with the same ID (but different JQL queries) to be shown in the same Confluence page. I would like to set the ID (manually) through the Confluence page so the Filters automatically gets the value from it and I thought about using User Macros, but haven't found it in the documentation, is this a feasible idea?  

This would be the picture:

**Confluence page**

A variable *$filter_id* exists in the page and is set by the user, i.e.:

```
 $filter_id = 123
```

**Filters gadget in the same Confluence page**

Filter A:

```
id = $filter_id AND Sprint = 32
```

Filter B:

```
id = $filter_id AND Sprint = 33
```

Filter C:

```
id = $filter_id AND "Issue Type" = Bug
```

I don't want to create another filter containing the id because this ends up doubling the amount of Filters and it's not scalable.

Thanks a lot!


Answers:
author: Diego
body: Hey there!

Sergio, this is quite an interesting objective you have in hands!

Some time ago, other admins have achieved this here with the Community. You can check their (quite complex) outcome here:

**[Can I use a variable with a macro? I am trying to create a custom template and use variables and a JIRA macro together.](https://community.atlassian.com/t5/Confluence-questions/Can-I-use-a-variable-with-a-macro-I-am-trying-to-create-a-custom/qaq-p/203566)**

The solution was provided by another admins there on that thread. It is very well documented on his reply though, worth a check!

Hopefully this helps you out Sergio. Let us know.

comments: author: Anna Melnikova
body: Hi Diego,

Thanks for link, but none of the offered solutions works in Cloud. How can we pass variables in macros withing Cloud version of Confluence?


author: Andy Ades
body: Was a solution ever found for Cloud?


author: Sergio Mont?vez
body: Not that I am aware of, sorry.


Tags: cloud

confluence-cloud

jira

jira-cloud
Confluence link to JIRA Service Desk
Asked by Joshua_Andringa:

I have setup Service Desk and Confluence on the same server. I've setup LDAP as the source for user management on Service Desk, and due to our security requirements I've set this up using SSL. I've followed the many guides from the community on how to do this using Portecle and using our internal CA. I had done a CSR with all the information needed, and got the certificate from the internal CA. Imported the certificate into the JAVA keystore and made a keystore for Service Desk. I then used the JIRA Configuration Tool to set HTTPs only for the Profile, pointed it to the keystore path, password, and alias. Set 443 as the port. Control port 8005.

Everything pretty much works in Service Desk except that Chrome complains about there not being a SAN on the certificate. Might decide to fix that down the road, but for now it'll be fine. I didn't really see a way to do this in Confluence, but I did the whole keystore thing and setup the server.xml file in the conf directory to have the connector port 8443 as the SSL binding. Confluence now also runs on SSL, and appears to be working the way that it should.

Now comes my problem. I'm trying to do an application link between Service Desk and Confluence. Service Desk sees Confluence just fine, but the reciprocal link fails on Confluence with the following error:

"No response was received from the URL you entered. It may not be valid. Please fix the URL below, if needed, and click Continue."

I tried using the Base URL for Service Desk, and a second time including 443 as the port. Nothing I've tried seems to work. I'm wondering if there's something I've done wrong with the SSL configuration, but there's so many different guides to how to do this that I'm at a loss. I also am not very knowledgeable about certificates (leaned heavily on our Security Admin for this one), but I did sort of understand what I was doing with Portecle.

I'm also wondering if it would be best to separate these to different servers, or if running on the same server is fine. I'd also like to use a unified namespace with subdirectories if possible (example: <https://myserver.mydomain.com/servicedesk> and <https://myserver.mydomain.com/confluence>). I'm not sure on the configuration for this and what the ramifications would be. If anyone could point me to the right resources I would greatly appreciate it.


Answers:
author: Joshua_Andringa
body: In the end we decided to simply use the HTTP port for this function, and have the link working. While this isn't an ideal configuration for our use case, we will adapt to it this way.


Tags: confluence-server

jira-service-desk

server
Calendar Legend - Font Size or Legend Width?
Asked by Natalie West:

I'm new to Confluence and learning as I go building a Confluence Space.

I have a calendar with a number of differently coloured event types. I want the calendar legend under the calendar which works fine, but the font is so large that words are cut-off after the 8 letter of each event type name. How can I either reduce the font size or increase the width of the legend?


Answers:
author: Fabian Lim
body: Hi there,

I don't think the option exists. Try increasing/decreasing zoom level in the browser and see if it fixes the issue.

Regards


Tags: calendar

confluence-server

server

team-calendars-for-confluence
[Confluence] When creating a page with < or >, the page gives a HTTP 400 error
Asked by Skere:

I can't delete or rename the page since I can't visit it now. Any advice?


Answers:
author: Nic Brough -Adaptavist-
body: When you visit the new page, even though it breaks, the url you land on should have an "id=xyzxyz" clause in it.

Grab the number after the =, then go to any page that does work and edit it. The url for the edit on the working page will also contain id =, but a different number. Paste the number for the broken page over it and hit return, it should take you to edit mode on the broken page, and render the name as an editable string.


Tags: confluence-server

server
Confluence Upgrade from 6.0.4 to 6.15.1
Asked by Muralidharan Murugan:

Hi Guys,

We have confluence in Linux server and we would like to upgrade it from version 6.0.4 to 6.15.1 I have downloaded the version and take clone existing server.

May I know how we can manually update it.

Thanks,

MMuralidharan


Answers:
author: James Bullock
body: The official product doco is actually pretty good on this. The search function is your friend.

Or is your question more specific?

AIR the steps are straightforward and either work just fine (almost always), or the fix is something environment-specific, weird and obscure (rarely.)

Myself, I'd like a sort of "smoke test" checklist for these upgrades. My personal notes are only half useful for that as yet. Indeed, I'm a minor, minor (6.1x.whatever \< 6.15.whatever) version or two behind, waiting on me making that checklist.
Import numerous word files at once
Asked by Maksim Alekseev:

Hello,

I'm interested in importing a number of word docs into confluence so that there is a new page created for separate docs.

Is it possible to do it automatically for many docs at once? Or do I have to manually create separate pages and import 1 document at a time?

Thanks!


Answers:
author: Shannon S
body: Hello Maksim,

Welcome to Community! It's nice to meet you.

I raised a feature request for that exact thing a few years ago, but unfortunately it has been closed as we do not have plans to implement it in the near future.

* [CONFSERVER-31573](https://jira.atlassian.com/browse/CONFSERVER-31573) *Ability to Bulk Import Office Documents* (Server)
* [CONFCLOUD-31573](https://jira.atlassian.com/browse/CONFCLOUD-31573) *Ability to Bulk Import Office Documents* (Cloud)

It's possible that there is an add-on in [Marketplace](https://marketplace.atlassian.com/search?product=confluence&query=import%20word) that could help you with that, so I would recommend having a look there.

I'm sorry I couldn't give you better news, but I hope that can get you started in finding a valid workaround for your instance.

Regards,

Shannon


Tags: atlassian-marketplace