youngmon/atlassian-qna huggingface dataset:
I'd like to change the fullname on the admin account
Asked by Simon Wareham:

I've noticed recently that the fullname on the admin account has changed to admin. How can i change this back to my name?


Answers:
author: Simon Wareham
body: Found the answer. I just needed to log a=out and back in again and the system picked up my name again. Issue was related to the account change that happened a few months ago and i hadn't logged out at all in that time.


Tags: account

administration

name
Full name changed unexpectedly
Asked by Harry Yim:

Fullname has changed for some of users of our cloud and no one edited his fullname ever, what happened..?


Answers:
author: Aylin Kohls
body: Hi Harry, take a look at this question <https://community.atlassian.com/t5/JIRA-questions/First-and-Last-names-were-dropped-and-replaced-with-user-name/qaq-p/590961?posted=591743#U591743>

Regards, Ayleen.

comments: author: Harry Yim
body: Thnx, Aylin. Is there any link where we can set that option of how you will be shown...?


author: Aylin Kohls
body: I couldn't find it but I raised a support ticket ([JST-290636](https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-290636))


Tags: account

user
Unable to gain access to Atlassian Cloud
Asked by jon@spurstartup.com:

I am able to get to the login page and reset my password but once I log in I get a broken page that says:

"\[company\].atlassian.net is currently unable to handle this request.

HTTP ERROR 500"

Not sure what else to do to correct this error.

Any advice would be great.

Thanks,

Jon


Answers:
author: Nic Brough -Adaptavist-
body: Sorry to throw you over to another site, but if you're having problems accessing a Cloud account, we can't really help you, you need to talk to <https://support.atlassian.com> directly.

comments: author: jon@spurstartup.com
body: Awesome thank you!


Tags: account

cloud
Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance Questions
Asked by Simon Hall:

Hello,

The document [Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance](https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html)

Discusses the process of backing up and restoring to a new instance of Jira/Confluence. I wanted to confirm that the links further down the page the mention importing issues, is really just an example of restore process and not just the restoring of issues only? I am assuming that Projects, sprints et al. will be imported as well. Is there a comprehensive list somwhere that shows what will be imported?

On a further note, If you are restoring to another cloud instance do you need to download the Zip file or can you import from the Zip file in the existing cloud instance.

Thanks in advance.


Answers:
author: Jack Brickey
body: Hi [@Simon Hall](/t5/user/viewprofilepage/user-id/187328) , I am reviewing older unanswered questions. If you get this and can share your findings that would be great. There is a way to chang your URL in cloud now. The restore would not be for issues only it would restore your configuration as well.


Tags: account

backup

confluence

jira

restore
Can we decline the "upgrade" to Atlassian Accounts?
Asked by General Jira Acct:

Is there any way to prevent the conversion to Atlassian Accounts?

Our organization is still in the process of getting used to using JIRA - it has by no means been accepted yet, and I really don't want to rock the boat. We don't use any other Atlassian products, and don't expect to, so SSO has no value to us. I'm also not sure if this conversion would affect our GitHub integration? I've been told that users have to have the same login between JIRA and GitHub for the integration to work properly.

Thanks so much for any help you can provide!


Answers:
author: Jordan Berry
body: I had a similar issue and opened a ticket with Atlassian. If you go to user management as admin, you should see a section on the left nav called "Atlassian Accounts" under Authentication. You can disable it there, but it will eventually be pushed out and forced on everyone.


Tags: account

atlassian-account
WannaCry Maleware Threat
Asked by Christopher Fani:

Any info on Jira/Confluence Cloud vulnerabilities to this recent cyber attack? I have contact support, but have not heard back.


Answers:
author: Maarten Cautreels
body: Hi Christopher,

The recent cyber attack was focussed on vulnerable Windows machines (either old versions like XP or versions that have not been updated recently). So if JIRA or Confluence is running on those versions, they are vulnerable as well.

Unfortunately there's not much Atlassian can do about this. Simply make sure, if JIRA/Confluence is running on a Windows machine that it's updated with the latest security patches. More specifically make sure patch [MS17-010](https://technet.microsoft.com/en-us/library/security/ms17-010.aspx) is installed.

Hope this helps.

Maarten

comments: author: Christopher Fani
body: Thanks Maarten. I am referring to the Cloud versions of Jira and Confluence. Internally hosted versions, I am not concerned about.


author: Christopher Fani
body: Anyone know what the tech stack is for Cloud? Linux or MS based.


author: Nic Brough -Adaptavist-
body: Very Linux. Not sure which distribution at the moment, although if you plough through the docs, it's clear that RedHat/CentOS is the favoured choice, and it's backed with PostGreSQL as the database.  

I'd say that no one in their right mind uses MS as a server.


Tags: account

confluence

jira

security
Is it possible to manage application access with G Suite group based syncing?
Asked by Chase Garber:

We're using G Suite group based syncing, and what I'd like to be able to do is to define multiple groups in Google each of which specifies access to a different Atlassian application, so that the app permissions could be driven from our central user admin in G Suite.


Answers:
author: Quintessence Anx
body: We are also looking to do this - I've been digging around and trying to find a solution with no success (yet). I just wanted to post here and see if anyone had had success with this?


Tags: account

permission

user-management
Reset Password Link doesn't work
Asked by Eric Dervin:

When I receive the password reset link in email, I click on it to open the URL and enter my new password, but no matter what I receive the error:

Your password reset request has expired. Resend the link?.

I've resent multiple times and still get the same error.


Answers:
author: Dan Breyen
body: Do you know if other users on your team are having the same issue? Does the same thing happen in different browsers? If the answer to those questions is yes, I'd probably open a ticket with Atlassian to review.


Tags: account

password

reset
Share the backlog where tickets can be ordered (ranked)
Asked by Erfan Afthab:

When there is a list of tickets (say 30) of the same type and priority, I want to rank the tickets. My understanding is that this is possible in the backlog view by dragging and dropping tickets up and down. I want to share this backlog view with my peers so that we can collaborate on ranking the tickets, while everyone not knowing how to get to the 'backlog' view. So the question is:

1. Can tickets be ranked in any view other than the 'Backlog' view?
2. How can I share a link to the view where the tickets can be ordered? In the Backlog view, I only have a 'Create sprint' button where I would assume such a feature would be located.


Answers:
author: Trudy Claspill
body: Hello [@Erfan Afthab](/t5/user/viewprofilepage/user-id/5554704)

Are all the issues in your board from just one project?

What are the Project Types for the projects that are included in your board? Get that information from the Type column on the View All Projects page under the Projects menu.

Your colleagues will need permissions to Browse each project that is included, and also the Schedule Issues permission in each project that is included in order to see and Rank the issues.

If you are working with a Company Managed project board or a board created from a Saved Filter, the filter for the board will also need to be Shared with all your colleagues. That will enable them to see the board.

When you have enabled the above permissions, you can provide the URL for the board Backlog screen to your colleagues. Get the URL from your browser window when you have the Backlog screen displayed.

Ranking can be done from either the Backlog screen or the Board view. You can drag issue cards up and down within a column on the Board view to change their rank.


Tags: cloud

jira-cloud
Free Plan & Visibility Restrictions
Asked by Dora Munguia:

I've tried this:

<https://community.atlassian.com/t5/Jira-questions/Restriction-on-comments/qaq-p/2239909>  

and it didn't work. Wondering if it's because we're on the free plan?


Answers:
author: Trudy Claspill
body: Hello [@Dora Munguia](/t5/user/viewprofilepage/user-id/5590383)

Welcome to the Atlassian community!

The referenced post talks about multiple types of visibility restrictions:

- comment visibility restrictions

- issue visibility restrictions

Issue Restrictions cannot be implemented in a Free subscription, as documented here:

<https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/>


Tags: cloud

jira-cloud

jira-software
Jira Structure nesting IF statements
Asked by Dan Giordano:

I'm using the following IF statement to count the number of issues which test a given issue:

```
IF (issueLinks.FILTER($.type.inward = "tested by" AND $.destination = this) 
; CONCAT(SIZE(issueLinks.FILTER($.type.inward = "tested by" AND $.destination = this)); " Tests") 
; "*No Coverage*")
```

I'd like it to be grammatically correct and if the SIZE is less than 2, it concatenates the word "test" rather than "tests", but I can't figure out the syntax to nest the IF statements correctly.


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@Dan Giordano](/t5/user/viewprofilepage/user-id/4677275)   

if you just need to count the number of specific links, you can use a simpler formula like this:

```
if issueLinks.FILTER($.type.inward = "tested by" AND $.destination = this).size() >0: "test" else "No coverage" 
```

I hope this helps. If you need further assistance here, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)


author: Dan Giordano
body: ```
(not an answer, wanted to reply instead)
```

comments: author: Dan Giordano
body: I've fumbled into this slightly more efficient version, but still don't fully understand how the syntax works so I can distinguish when the SIZE is 1 or greater than 1  

```
WITH testcount = SIZE(issueLinks.FILTER($.type.inward = "tested by" AND $.destination = this)):

IF issuetype = 'Test' OR itemtype = "Folder": 
"" 
ELSE IF (issueLinks.FILTER($.type.inward = "tested by" AND $.destination = this);
CONCAT(testcount; " Tests"); 
("*No Coverage*"))
```


Tags: addon-com.almworks.jira.structure

data-center

jira-data-center

structure
Duedate - Bloqueio de data limite
Asked by BRENO CASTRO BARROS DA SILVA:

Gostaria de conseguir bloquear a edi??o no campo Data limite quando o status sair de "Aberto" -\> (trasition: iniciar tarefa) -\> "Fazendo".


Answers:
author: Trudy Claspill
body: Ol? [@BRENO CASTRO BARROS DA SILVA](/t5/user/viewprofilepage/user-id/5590376) ,

Bem-vindo ? comunidade Atlassian.

Voc? pode fazer isso usando Propriedades do Fluxo de Trabalho.

As propriedades do fluxo de trabalho s?o definidas para um status.

A permiss?o Agendar problema ? necess?ria para poder editar o campo nativo de Data de vencimento. Assim, voc? pode definir uma propriedade Workflow no status Doing e todos os status futuros no fluxo de trabalho para revogar essa permiss?o.

Para obter mais informa??es sobre propriedades do fluxo de trabalho, consulte estes documentos:

<https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/>

<https://www.j-tricks.com/tutorials/permissions-based-on-workflow-status>

A propriedade que voc? gostaria de usar ?

jira.permission.scheduleissue

Se voc? quiser evitar que TODOS os usu?rios editem a data de vencimento quando o problema estiver no status especificado, defina o valor da propriedade como:

denied

---

Hello,

Welcome to the Atlassian community.

You can accomplish that using Workflow Properties.

Workflow Properties are set for a Status.

The Schedule Issue permission is required to be able to edit the native Due date field. So you could set a Workflow property on the Doing status and all future statuses in the workflow to revoke that permission.

For more information on Workflow Properties refer to these documents:

<https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/>

<https://www.j-tricks.com/tutorials/permissions-based-on-workflow-status>

The property you would want to use is

jira.permission.scheduleissue

If you want to prevent ALL users from editing the Due date when the issue is in the specified status then set the property value to:

denied

> Duedate - Deadline lock  
> I would like to be able to block editing in the Deadline field when the status changes from "Open" -\> (transition: start task) -\> "Doing".


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
? ???? ?? ??????????? ?????
Asked by ????? ?????????:

```
Hello! I ask for help, my Jira page is not working at all, the page will not load. But other services work without problem
```

*** ** * ** ***

```
s (Confluence). Help me solve this problem.![?????? ?????? 2024-09-12 ? 01.24.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/346944i15F475569ABEA6FF/image-size/large?v=v2&px=999 "?????? ?????? 2024-09-12 ? 01.24.58.png")
```


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Checking from my end, don't see any issue on your instance. Are you still facing this issue ?

Have you tried from different web browser and different network ?


Tags: cloud

jira-cloud
Why does a task get taken off of my sprint when I advance it from one status to the next?
Asked by Bailey Daguio:

When moving a task to the next status in the workflow the task gets removed from the sprint and the backlog. To find the task I must go into the Timeline and put the task back into the status it was in or back into the "to do" status. Is there something I need to fix in my workflow or is this a bug I need to report?


Answers:
author: Trudy Claspill
body: Hello [@Bailey Daguio](/t5/user/viewprofilepage/user-id/5535734)

If [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) 's excellent suggestion does not solve your problem, please provide the following information:

To what status are you moving the issue? And what is the color code of the status; gray, blue, or green?

Are you working with a Team Managed project or a Company Managed project? You can get that information from the Type column on the View All Projects page under the Projects menu.

Can you provide a screen image of your board pointing out the issue when it is visible and another image of the board when the issue is not visible? Obscure confidential information.


author: Mikael Sandberg
body: Go to you board configuration and make sure that the status you are moving the issue to when it disappear is linked to a column on the board. If the status is not linked that would explain it.


Tags: cloud

jira-cloud
Trouble with Match in Jira Global Automation
Asked by Wayne Bryan:

I'm creating a variable in Global Automation "PriorityUp"

When: Value changes for Priority

{{#if ( and( exists(fieldChange.toString.match("P\[0-5\]")), not(exists(fieldChange.fromString.match("P\[0-5\]"))) ) ) }}UP{{/}}

The intent if new priority value is in P0,P1,P2,P3,P4,P5

and the old value is not in P0,P1,P2,P3,P4,P5 (for example if it was "2 - Critical"

then the variable would be set to UP

using log statements these have string values as I would expect

fieldChange.toString = ""P1"

fieldChange.fromString = "2 - Critical"

ChangeItemBean{fieldId='priority', field='priority', fieldType='null', from='11305', fromString='2 - Critical', to='10302', toString='P1'};

But these don't work, return null?

fieldChange.toString.match("P\[0-5\]"

fieldChange.fromString.match("P\[0-5\]")

what is the trick needed to make the match function work?


Answers:
author: Bill Sheboy
body: Hi [@Wayne Bryan](/t5/user/viewprofilepage/user-id/1622242)

For an automation question like this, context is important...

Please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

Is your {{#if()}} ... {{/}} expression inside of an iterator or issue-scoped, smart value expression? If so, the change log smart values will not be visible.

Next, some smart values do not work inside of functions. (I do not know the reason for this.) As you have already tested to confirm the toString and fromString values can be written to the audit log, a workaround could be to first save those with the Create Variable action, and then use the variables in your condition tests.

Again, seeing your rule will help confirm what is possible.

Kind regards,  
Bill


Tags: cloud

jira-cloud
why do plan created for Features do not show progress bars ?
Asked by Samith:

Hi,

I have created a plan for a board and purpose was to show the progress of Features and its Epics, but progress bars are blank.

Also the linked epics of those features are not shown.

Can you please guide on how to solve this ?

Thanks

Sam


Answers:
author: Kit Friend
body: Hi Sam,

Can you share:

- What issue sources have you configured for your plan? This needs to include projects, boards, or filters which pull in all of the issue types you want to see

- what hierarchy have you configured in Plans? If you are nesting Epics under a Feature, these will need to be configured to suit.


Tags: data-center

jira-data-center
View Bitbucket PR comments in Jira Issue
Asked by Dane Hixson:

Hello, is there a way to have Bitbucket PR comments automatically appear as comments in the Jira issue the PR is tied to?

We are trying to incorporate auditable security code reviews and would be nice to tie the comments directly to the Jira ticket from bitbucket instead of scripting something to do it for us.


Answers:
author: Fadoua
body: [@Dane Hixson](/t5/user/viewprofilepage/user-id/5590268)

Welcome to the Atlassian Community!

Jira out of the box doesn't offer the feature you are looking for. You will have to either use a plugin or develop a script.

Best,

Fadoua


Tags: bitbucket

data-center

jira-data-center
when moving an issue the drop down for projects doesn't open
Asked by Patrick Aupin:

Hi, I don't know if any of you ever encounter this issue. When moving an issue, in the move screen you have the current project and issue type and there are dropdowns to change them. I have 2 users, when the click the arrow to select a new project (or ticket type), the dropdown doesn't open. One of them is org admin and the other is site admin and I review all the permission. I even logged in as one of them and it worked on my session.

They tried with Chrome and Edge and they had the same behavior.

I don't think the issue in in Jira but I can't figure out why only the move screen is affected by that dropdown issue. I assume all the other dropdowns work correctly.

I'm out of ideas.


Answers:
author: Lesley Boyd
body: I have a user reporting this as well. I have them set with the proper project group permissions in both projects.  

Has anyone figured out how to solve yet?


author: Katrina Lieber
body: Hi Patrick, it's odd that this is occurring - especially since you logged in as those users and were able to perform that activity.

The only thing I can think of could potentially be related to the permissions, permission schemes, users, and roles assigned within the projects you're trying to move the issues FROM\>TO.

Although these users are an org admin and a site admin, according to the projects' permission schemes, they may still need to be added to the projects as users and assigned a role that gives them the permissions to move and create issues in both projects.

I would triple check permissions but it is very strange you were able to log in as these users and the project and issue type dropdowns were enabled when trying to move the issue(s) in question.


Tags: cloud

jira-cloud
Jira software ticket unable to open or see the comments
Asked by Munju Kam:

Hi, I have been opening and working on Jira softer ticket for several months now.

Beginning last month, I am no longer able to access the ticket I've opened and unable to see any updates on comments on the ticket.

I cannot even see my ticket from the list of ticket I've opened. It basically states that I am unable to access the ticket.

Could anybody help me with this issue?


Answers:
author: Valerie Knapp
body: Hi [@Munju Kam](/t5/user/viewprofilepage/user-id/5590237) , welcome to the Atlassian Community and thanks for your question.

Please can you clarify, is this a Jira cloud or data center instance?

Is only one project impacted?

Are other users in your instance having this issue?

Have you tried opening a ticket to Atlassian about this?

Please share your feedback.

Cheers


Tags: jira-unknown-hosting-type

unknown-hosting-type
When I move a ticket the value of the field Labels is not transferred
Asked by Sofia Grunspan:

Hi! Tickets are created on a project in Jira Service Management and the they are move to another project that is software type.

When the ticket is moved, the value of Label is not transferred.

Do you know why this happens? There is a way to fix it?

If I create an automation rule to clone tickets am I going to have the same problem?

Thanks.


Answers:
author: Trudy Claspill
body: Hello [@Sofia Grunspan](/t5/user/viewprofilepage/user-id/5555756)

I recommend that you confirm that your source project and your destination project actually use the same Label field.

Instructions for finding the custom field ID for any field are provided here:

<https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>

Use this method to get output for an issue from the source project where Label has a value, and for an issue from the destination project where Label has a value. Find the actual Label field with data in the output. Check the custom field ID for that field. Make sure that the Label values are appearing in the same custom field (based on field ID) in both projects.

comments: author: Sofia Grunspan
body: I'm using the system field Labels, there isn't other field with the same name.


author: Trudy Claspill
body: I just tested moving an issue with a value in the system defined Labels field from a Company Managed Service project to a Company Managed Software project, and the value in the Labels field was retained during the move.

Are the projects Team Managed or Company Managed?

Are you using the Move function or the Clone function?

You initially said you "moved" the issue but then you talked about creating an rule that would "clone" the issue.


author: Sofia Grunspan
body: Hi Trudy, both projects are company managed, one is Service Management and the other is software.

Currently the tickets are being moved manually but they want to implement, in the future, an automation rule. As "Move ticket" is not available as action on an automation rule yet, they will probably clone it.

Anyways I've found what was wrong, the destination project, the software one has an automation rule that change "Labels" field values when the tickets are moved from the service management project.

Thanks for your answer, the instructions for finding the custom field ID is something I didn't know and was helpful.


Tags: cloud

jira-cloud

jira-service-management

jira-software