youngmon/atlassian-qna huggingface dataset:
upload to cloud
Asked by nicholas tesdorf:

I want to upload a spreadsheet to the Cloud. I have done this in the past, but recent changes have confused me. Can you explain how to do this?


Answers:
author: Brant Schroeder
body: [@nicholas tesdorf](/t5/user/viewprofilepage/user-id/4314418)

There are several ways you can do this.

1. You can drag and drop it onto the page while you are editing it. This will add it to the page and when you save the page it will be visible on that page.
2. You can create a file list and add the document to the file list. This will allow individuals to see the different versions of the document if you make changes and then store the document in Confluence.

Here is a helpful KB about managing uploaded files. <https://support.atlassian.com/confluence-cloud/docs/manage-uploaded-files/>


Tags: cloud

confluence-cloud
Issues since update to version 7
Asked by Rhiannon McKenzie:

Hello,

I upgraded to 7.13 recently from version 5 as there was a vulnerability which needed the updated.

Since then, Confluence has stopped working. Was unable to start the service "Atlassian Confluence.0 Confluence" until I changed the Tom Cat version in the registry to version 9.

Now the error I am getting this a HTTP Status 500 -Internal Server Error.

Message: An exception occurred processing \[errors.jsp\] at line \[13\]

What am I missing? The account that should be accessing confluence seems to have full permissions to the folder that it is in.

Thank you for your time.

Kind Regards,

Rhiannon


Answers:
author: Ismael Jimoh
body: Hi [@Rhiannon McKenzie](/t5/user/viewprofilepage/user-id/4573236)

Unfortunately, it's hard to say what went wrong here and I'll recommend a rollback if this was done on your production instance. (Hopefully you took a backup prior).

Now as for how to upgrade, I will suggest alway checking the:

* Upgrade notes for each version
* Consider a staged upgrade (don't go directly from 5 to 7 but rather go to say 5 to 6 to 7 depending on what the upgrade notes recommend)
* Most importantly, please read the supported platforms page for the versions you will upgrade to. For example tomcat, a database version or even Java version could stop being supported and lead to unexpected bugs.

I am aware this may not be the answer you were hoping for, however, I have to little to go with from what you shared and also there are too many potential variables at times that could lead to the error.

Lastly, copy the latest log entry from Catalina.out and your atlassian-confluence.log file especially where the error occurred as this hints what could be the issue.

Regards

comments: author: Rhiannon McKenzie
body: Hi Ismael,   

I have rolled back. Thank you for your suggestion, I will do it in stages next time I try.

Just to check, if Confluence connects to the database the is on another server, would the upgrade to version 7 do any changes to the database configuration?

Just wondering if I need to roll back the database too.

Thank you for your time.

Kind Regards,

Rhiannon


author: Ismael Jimoh
body: Hi [@Rhiannon McKenzie](/t5/user/viewprofilepage/user-id/4573236) ,  

Following the upgrade, yes there are upgrades to the database as well.  

I will also rollback my database, however, may I ask how you rolled back your implementation? If you restored a backup from before the upgrade then this should already fix your database as well. Else you will need to restore the database.  

My worry is that there may be data that your Confluence 5 may not understand.  

Regards.


author: Rhiannon McKenzie
body: Hi Ismael,

Yes, we rolled back to an earlier version of the server.

Confluence does seem to be working again.

Thank you for your time.

Kind Regards,

Rhiannon


Tags: confluence-server

server

upgrade
Query related to "User statistics" Macro
Asked by Gurinder Singh:

Hello Team

Can you please let me know how to use "User Statistics' Macro ,who developed this macro? Was it Atlassian? and how to use the macro,

We tried to generate report using "User Statistics' Macro but all time we get variance, please help us to resolve below queries:

1.
   1. Let us know how we can identify this is an accurate report (given the variance one of the questions will be how do we know this is accurate?) we need certification from the vendor.
   2. Also, why is the report different? The original report was generated using this query:

SELECT s.spacename, s.spacekey, s.spacetype, s.spacestatus, s.creationdate, s.lastmoddate, u.lower_username FROM spaces AS s JOIN user_mapping u ON s.creator = u.user_key ORDER BY s.spacekey;

Lastmoddate at this \<spaces\> table yields only 80+ spaces with a lastmoddate greater than Jan 2020... the question I need an answer to is why this query says 80+ and the Macro report says 400+.

Space Url :; <https://conflu.allstate.com/>

Thanks,

Gurinder


Answers:
author: Brant Schroeder
body: [@Gurinder Singh](/t5/user/viewprofilepage/user-id/4573005) Welcome to the Atlassian Community

From the URL it looks like you are on Server and not cloud. Cloud and Server do not have a User Statistics Macro that is delivered. There is a Macro called Usage Statics that is delivered on Server and created by Atlassian. You can learn more about how it works here: <https://confluence.atlassian.com/doc/macros-139387.html#Macros-Macrousagestatistics>


Tags: cloud

confluence-cloud
???????????????
Asked by Arno Chen:

????confluence????????????????????????????????????????????![??.png](https://community.atlassian.com/t5/image/serverpage/image-id/162128i405EBB2C922C644B/image-size/large?v=v2&px=999 "??.png")


Answers:
author: Nic Brough -Adaptavist-
body: There are a few things that can cause this, the most common one being that the server can reach the Atlassian marketplace, but the connection is slow or, more usually, incomplete - the server reaches out and finds the marketplace but something blocks the data coming back from it.

You will need to read the logs to find out what the server is doing, they should tell you more about the problem.

Google translate

???????????????????????????? Atlassian ????????????????????? - ???????????????????????? ????? ?????????????????????????????????????? ????

comments: author: Arno Chen
body: ?????????????????????var??????????????????confluence?7.4.6????7.13?

????????????????????


author: Nic Brough -Adaptavist-
body: No, the log path does not change.

If your Confluence is even starting, it is going to be writing to the application log. You mention /var, which is not where the Confluence log is to be found. Please check the files in \<confluence home\>/logs


Tags: confluence-server

server
Can't install Confluence
Asked by MikeGreen:

Hi There,  
I'm trying to set up jira and confluence for my team this month,but some problem went up while installing.

I've downloaded the server package of Jira, and installed it over sudo ./package_name.bin.The install goes smoothly,but something happened when I was trying to setup the database.

I was creating a database with utf8_bin.I adjusted the jdbc string to jdbc:mysql://127.0.0.1:3306/\<my_dbname\>?sessionVariables=tx_isolation='READ-COMMITTED' .Everything was fine with testing connection,but after that problem went up .

First,I got a 503 Gateway error from my nginx after some loading time.When I reloaded the page, the stylesheet was gone, everything looked wierd and it showed that the database had already existed. There's an option of overwrite.

I tapped on overwrite since it's an empty database,but then I got an error showing:

Unable to register MBean \[com.atlassian.confluence.jmx.TaskQueueWrapper@7e3f04e2\] with key 'Confluence:name=MailTaskQueue'; nested exception is javax.management.InstanceAlreadyExistsException: Confluence:name=MailTaskQueue

I dealt it with restarting confluence and reload the page,and another error went up:

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.spring.container.SpringContainerContext.getComponent(SpringContainerContext.java:48)

<br />

I was following the guide on the Atlassian page,there might be something wrong with my work.  

Regards,  
Mike.


Answers:
author: Kishan Sharma
body: Hi [@MikeGreen](/t5/user/viewprofilepage/user-id/4572724) Welcome to the Atlassian Community!

There can be many causes for "Spring Application context has not been set" error, please refer [this KB article](https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html) for the possible causes and resolution.


Tags: server
LaTeX EASY math equation for Confluence
Asked by ??????? ????????????:

![foto.png](/t5/image/serverpage/image-id/162098iF8EE792D70DA95FE/image-size/large?v=v2&px=999 "foto.png")

Good afternoon, everyone.

I am using LaTeX EASY math equation for Confluence. I have encountered that after a day, many formulas are not displayed. Why might that be?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

The licence for the app has expired. You'll need to buy a new one and apply it to the system.


Tags: cloud

confluence-cloud
Confiforms form built from data from another form
Asked by dconrad:

I'm hoping someone may have an example close to this question that would be helpful. We have a form that has 5 questions. Once we have all users submit their answers to the form I'd like to have another form display the results along with checkboxes to allow users to select the responses that they see as most valuable. So the second form would show the results from the first form in a grid with a checkbox for each row which would allow users to select the rows they see as most valuable and submit the form. Looking at smart checkboxes I was able to do this with one field but I want the other 4 fields to be displayed as well. Any suggestions?


Answers:
author: Alex Medved _ConfiForms_
body: Hi

What you essentially are doing (in 1st step) is asking your users to fill in the form... And when want to read those answers and offer picking up the best

Smart checkboxes is the best option here

You can either have 5 forms to collect the answers (for each question) and have 5 smart checkbox group fields to read from those forms, or have just 1 form to collect the answers and then have 5 smart checkboxes to point at this form, but to different fields (separate field for each question)

Short screencast on approach with 1 collecting form - <http://recordit.co/P7fjZOrx40>

(5 forms is also OK, and even better if you want to be able to deal with duplicate answers)

Alex


Tags: cloud

confiforms

confluence-cloud
How to display 3D models?
Asked by Panometric:

Is there an easy way to display 3D models Confluence Cloud pages securely?

I just want to be able to take a STEP or STL and allow it to be rotated and zoomed rather than have to print a bunch of 2d views of it.


Answers:
author: sam_granleese
body: Hi [Panometric,](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3938818)

You can embed a variety of 3D models or CAD files in Confluence that can be interacted with (zoom, rotate, pan, annotate, etc) using JigSpace, which has a very web friendly and oEmbed based viewer that works natively with Atlassian products.   

See this help article: [Embed 3D content in Confluence](https://www.jig.space/help-center/embed-3d-content-in-confluence)

comments: author: Damian Prashad
body: [@sam_granleese](/t5/user/viewprofilepage/user-id/3639802) is JigSpace free?


author: Ghaffar Mohammadi
body: No, So expensive


author: Nic Brough -Adaptavist-
body: Confluence isn't a 3D modelling program, it's a wiki. But it is extensible, so it is possible to write something that could display your models (securely, whatever you mean by that). Have you looked for an app that can do this anywhere?


author: Nathan Waters - AppsPlus
body: Hi, I've built an app that will embed GLB and gtLF files via link or upload. Should be straightforward to convert an STL to one of those formats. Give it a go: <https://marketplace.atlassian.com/apps/1226700/3d-viewer-for-confluence>


Tags: cloud
Can Ichose the order of the labels that i Created?
Asked by Eduardo Tacca:

Hello guys, I'm having a trouble.  
I have a bord for self organization. And kind of 10 labels for that (like doing, done, new thing, if it is about my business or my personal life...)  
The problem is that the order is wrong. I would like that when in click "labels" in a card, the order to be the way i wrote just up side, but it happens that when i create a new label the order becomes completly random, I cannot chose the order.  
I tryied to move the labels up and down but it doesn't move :(  
Could please someone help me on this situation?  

<br />

<br />

<br />


Answers:
author: Esme Crutchley
body: Hi [@Eduardo Tacca](/t5/user/viewprofilepage/user-id/3677648)

I struggled with this as well, even putting 1, 2, 3 at the beginning of the label doesn't change the order. Unfortunately, there's nothing you can do to change the label order.

I got around this by using the Custom Field PowerUp, which means I can 'label' through that and have them in the order that I want by using the 'dropdown' option. The good thing is that now you can use Butler with Custom Fields as well as being able to search within Custom Fields too.

The other thing to do is to number the labels within the labels function in 'show more' then change the colours so that they are in the right order, otherwise you're going to have to change all the labels on cards that are already labelled, because if you change a label name from say 'doing' to 'done' all the cards already labelled will be wrong.

I don't know if that helps at all, but it's the only way to have them in an order that you want.

Esme :)
Board Search Not Working
Asked by Edward_A:

Hi There,

When I do a search on using the universal search for 8303, it works and I get the information that I want. See the this screen print - <https://www.screenpresso.com/=7I8S>

However, when I search the specific board for 8303, nothing shows up. See this screen print - <https://www.screenpresso.com/=g5sgc>

It would be really great to be able to search by board.


Answers:
author: Edward_A
body: Anyone? This is really frustrating as the same thing is happening in the mobile app.

It seems like it only searches the title instead of everything.

For instance, I put "nextaction" without quotes in a checklist.

It won't find it.

comments: author: Esme Crutchley
body: Hi [@Edward_A](/t5/user/viewprofilepage/user-id/1133316)

I've now tried it on mine and that's correct, it searches in the title and not the content.

This is a search across all my boards for **traditional**:

![Screenshot 2019-12-18 at 17.41.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/76699iB5A262C190B5183A/image-size/large?v=v2&px=999 "Screenshot 2019-12-18 at 17.41.17.png")And this is the board specific search:

![Screenshot 2019-12-18 at 17.41.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/76700i3DD0744EE6B14259/image-size/large?v=v2&px=999 "Screenshot 2019-12-18 at 17.41.51.png")As you can see, it'll find it across all boards, but not in the actual board that it's in.

I would recommend you contact Trello and put in a request for this feature [here](https://help.trello.com/article/724-submitting-feature-requests-for-trello).

Esme


author: Esme Crutchley
body: Hi [@Edward_A](/t5/user/viewprofilepage/user-id/1133316)

I know it's silly, but have you got a space before 8303 or two spaces after? There isn't really any reason that it shouldn't find it because it's found it across all boards, so I would hazard that something could be wrong in the search field, or the card has been moved/archived from the board?

Esme :)

comments: author: Edward_A
body: Thanks for replying.

I double checked everything.

I have it. Entered exactly like the universal search.

Nothing is archived.

Thanks
Does a board get disabled if the board creator loses his/her account?
Asked by Yaron Derman:

A member of our team created a board that is used by the entire team. He is leaving the organization, so his accounts will be disabled. Does this impact the board? if so, any tips on how to **avoid** losing the board and/or having to recreate all the contents in a new board?


Answers:
author: John Funk
body: Hi Yaron - Welcome to the Atlassian Community!

No, the board does not get disabled, delete or otherwise rendered inoperable.

Actually, there's no connection at all between a board and who created it. Just change out the Board Administrator if you need to.
How to restrict what team members can open or see each board I made as admin?
Asked by Toni Gauta:

I have a small business and I have 10 clients who I work individually. How can I work and share info with each of my client individually? I create a team and named a board after each client, but it seems I can't make restrictions so every client can see his board only?

Please help


Answers:
author: Ludo
body: Hi [@Toni Gauta](/t5/user/viewprofilepage/user-id/3676836) ,

You need to assign each client to a different team.

Or you can change the visibility of a board to private. See this for details.

<https://help.trello.com/article/789-changing-the-visibility-of-a-board-to-public-private-or-team> {#toc-hId--1383155047}
-------------------------------------------------------------------------------------------------------------------------


author: Ludo
body: Removed


Tags: butler
Trello for Outlook (download or from URl)
Asked by P?r ?stberg:

Is it possible to download or install Trello for Outlook with option "install from URL"?


Answers:
author: Torben_trello
body: Microsoft has built and is maintaining the Outlook add-in, therefore I'd recommend reaching out to them for questions around installing and using the add-in. You can reach them here: [trelloaddin@service.microsoft.com](mailto:trelloaddin@service.microsoft.com)


Tags: ms-outlook
Fuso hor?rio incorreto
Asked by ap.henrique:

Desde que deixou de existir o hor?rio de ver?o os hor?rios do Trello n?o funcionam, est?o adiantados em uma hora.

Existe algum menu de configura??es onde eu possa alterar o fuso hor?rio ou alguma outra op??o para corrigir o problema?


Answers:
author: Daniel Vieira
body: Quando anexo fotos no Trello elas est?o no Fuso +3 ao inv?s do -3 que ? o meu.  

Sempre utilizei o hor?rio das fotos para fazer relat?rios e para localizar duvidas e agora est? tudo zuado.  

Gostaria de saber se existe algum menu onde posso alterar isto tamb?m

comments: author: beatriz landa
body: O fuso hor?rio est? errado para todos os cart?es e somente na vers?o desktop, pior que nas configura??es aparece como correto (-3h)


author: Daniel Vieira
body: Efetuei a troca das minhas configura??es do Windows. Mudei de "-3 Brasilia" para qualquer outro "-3" e o problema foi resolvido.

Meu Windows deve ter algum bug nestas configura??es.
Create Trello template from board (cannot via Board menu)
Asked by mstankus:

I want to create a template from a board. The documentation at Trello tells me to pick "More..." from the board menu. My board menu does not have a "More...". My account is a free one, by the way.


Answers:
author: Devon Henderson
body: Hello [@mstankus](/t5/user/viewprofilepage/user-id/3676055) !

The More... should be located here:

![Pasted Graphic 9.png](https://community.atlassian.com/t5/image/serverpage/image-id/76455i11E5E6F3C5B7D664/image-size/large?v=v2&px=999 "Pasted Graphic 9.png")

And from there, you can choose to make your board a Template. Please do note that free accounts can only make one template, and it will be public.

Let me know if you still don't see the More bit. It should show on every single Trello board for you, regardless of whether you're a member. So if it's not showing, we have a pickle on our hands!

Hope this helps :)


Tags: template
Hi everybody! Anyone knows how can I change my profile photo?
Asked by Carla_Jimena_Grand?n_Soliz:

It may seem a terrible question but I can not find the option to do it. Thank you in advanced. Pd: I am new on Trello :)


Answers:
author: Carolina Mar?al
body: Thankssss!!!!


author: Jimmy Seddon
body: Hi [@Carla_Jimena_Grand?n_Soliz](/t5/user/viewprofilepage/user-id/3676022),

Welcome to the Community!

There are no terrible questions, everyone started as a newbie at one point or another :)

Here's what you want to do:

Once you are logged into Trello, click on your user avatar in the top right corner of the page/screen.

In the drop down menu that appears select "Profile and Visibility"

Once you are on your profile page, if you hover over your existing avatar, you should see a link to change it.

I hope that helps!

-Jimmy
Butler command giving out a "Network Error" when copying cards
Asked by Vilma_Ortiz:

Hi. Thanks for your time on this.

Can someone tell me why this butler command rule is not working? It gives out a "Network Error":

every 2 weeks on friday at 12:05 am starting on july 26th 2019, copy each card with a name starting with "Income" in list "#3" to the top of list "#4"


Answers:
author: Garrett
body: Hey Vilma,

Would you mind sending us an email over at <https://trello.com/contact> so we can take a closer look at this with you please?
Board visibility settings
Asked by rob damiani:

New Trello user here and I have a question pertaining to Board Visibility. By default, it appears that my first board is set to Private. Does that mean ONLY I can see the board and cards? Are other Board Admins able to see the board when visibility is set to Private? I \*assume\* that in order for all team members to see the board, visibility needs to be set to "Team Visible", correct?


Answers:
author: Ludo
body: Hi,

If you belong to an organization for which the administrator account is a free account, your Private board is visible only by you.

comments: author: rob damiani
body: paid account


author: Ludo
body: In this case, the admin has a whole access. The other members won't see your private board.


Tags: butler
I wanted to ask if we had the possibility to install the tools on our sit
Asked by Ismail Abd elslam king:

I wanted to ask if we had the possibility to install the tools on our site **[mr android](https://www.mrandroid.net/ "mr android")**


Answers:
author: Garrett
body: Hey Ismail,

There isn't a way to directly embed Trello onto a site like that currently, but I'll be happy to share your interest in that with our team!
pictues and files to add
Asked by clement godin:

i would want to add to cards some picture files directly by sharing them from the picture or files from the ios app instead to add it from the trello app


Answers:
author: Ludo
body: Hi

From the IOS gallery,

1. Select the picture,
2. at the bottom of the screen, click on share option,
3. From apps list of Activity, slice to the left,
4. Click on Other (if trello apps missing else go to 7.),
5. From this new list, slice to the top, check item trello apps,
6. Go back,
7. From apps list of Activity, select trello apps,
8. Add a card.

For adding documents on existing card

1. Collect the email card (available only from a trello webview),
2. From your IOS app, send a email to the card with the attachments,
3. Go to trello aps to see the new linked documents.