youngmon/atlassian-qna huggingface dataset:
How do I report a bug correctly?
Asked by Luke Mildenhall-Ward:

I made a bug report on here a couple of months back here:

<https://community.atlassian.com/t5/Trello-questions/BUG-REPORT-Checklists-defocus-on-iPad-app-with-keyboard/qaq-p/2773279>

I have checked and the bug hasn't been moved into the open issues repository for Trello and the post hasn't received any answers (except one comment by a banned member).

Please can someone tell me how to correctly report a bug?


Answers:
author: Brittany Joiner
body: [@Luke Mildenhall-Ward](/t5/user/viewprofilepage/user-id/3999929) this is a community of trello users like yourself, we don't work on the product so we can't fix bugs. (More and more I do see Trello staff in here but there are TONS of things posted every day so they are not monitoring this for bug reports.) To report bugs, you'll need to create a support ticket by going to <https://trello.com/contact>

If you are on free trello, you might be unable to do that, and if that's the case, let me know and I can click a button here to raise this issue to support

comments: author: Luke Mildenhall-Ward
body: Hi [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) thank you for the helpful reply.

I am unable to raise a ticket due to currently being on a free plan. If you could escalate my other post to support that would be greatly appreciated. It is located here: <https://community.atlassian.com/t5/Trello-questions/BUG-REPORT-Checklists-defocus-on-iPad-app-with-keyboard/qaq-p/2773279>


author: Brittany Joiner
body: Just requested assistance on this and that one so hopefully someone should be able to take a look.


Tags: cloud

trello-cloud
[Trello for nonprofits]
Asked by Oscar Di Pasquale:

\[Trello for nonprofits\]  
Hi everyone!  
I helped a client of mine submit a request for the Trello discount for nonprofits.  
However, it seems like we can't get an answer from the team.  
We already submitted 3 requests in 2 months and got some generic replies but NO clear answer. Seems like nobody is managing this process.  
Do you know if there's any internal issue?  
Anybody else experiencing the same issue?  
Thanks a lot!


Answers:
author: Austin
body: Hey Oscar!  

Thanks for reaching out about the status of this request! I've found the request you're referencing and will follow up with the customer shortly!   

Thanks!


Tags: cloud
Calendar view multi month scroll
Asked by Cody Baird:

When I am in calendar view I can't see multiple months seamlessly.. but when I add calendar power up I can see what I want but lose the functionality of seeing jobs stretch across multiple days at a time.. showing project launch/completion expectations..   

I have tried several work arounds.. but would love to know if I am missing something? We dispatch from this, tracking upcoming projects/inspections/tasks and even communications.. so I need it to do BOTH scroll through months, AND show multi day jobs without copying the card over and over across days.   

Also, why can't we change card colors, to indicate departments? or add textures.. dots to the corners etc to show other relevant information?


Answers:
author: Gaurav Kataria
body: You could try the timeline view and use the different labels to organize your cards (select 'Label' from the dropdown, as shown in the screenshot below) <https://trello.com/views/timeline>

![Screenshot 2024-09-23 at 8.06.35?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348860i551CFF9C2C204470/image-size/large?v=v2&px=999 "Screenshot 2024-09-23 at 8.06.35?PM.png")


Tags: calendar

functionality

improvement

support
I would like to learn hoe to sync my calender with Trello so it reflects in Daily Task Management. c
Asked by ??? ????:

Shalom

I would like to learn hoe to sync my calender with Trello so it reflects in Daily Task Management. can you help?

Thamks a lot.

Or Edri


Answers:
author: Brittany Joiner
body: [@??? ????](/t5/user/viewprofilepage/user-id/5599479) i actually just hosted an event with [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) about this recently!

You can learn more and watch the video recording here: <https://community.atlassian.com/t5/Trello-articles/Mighty-Morphin-Powerup-Rangers-Ep-2-Syncing-Trello-with/ba-p/2808206>


Tags: cloud

trello-cloud
Can not log into a new account
Asked by CBHB_co:

I opened a new account and wrote the email address wrong so opened an email with the email i signed up with and i can not get the email link sent through.


Answers:
author: Austin
body: Hey [@CBHB_co](/t5/user/viewprofilepage/user-id/5599357)Thanks for reaching out. I understand you are unable to access your Trello account. Because the original account requires email verification, you'll need access to the email address used to create it. Since you've indicated you don't have access to that inbox, the best way forward is to create a new Trello account using your correct email address. You can do so here: [trello.com/signup](http://trello.com/signup)

While I understand this isn't ideal, it's the only way to get you up and running on Trello quickly. We apologize for any inconvenience this may cause. If you have any other questions, please don't hesitate to ask!


Tags: cloud

trello-cloud
Issue with Accessing Trello Boards
Asked by Ravelly Marques:

Hello,

I am experiencing an issue with accessing my boards on Trello. I tried to open the board using a previously saved link, but now I'm seeing the message: "This free workspace is above the limit of 10 members, and all boards are view-only." However, my team only consists of 3 active collaborators.

This board contains important information, and I'm unsure why I lost access. Could you please assist me in regaining access to the board or re-add me to the workspace if I've been removed? I was a member of this board.

Thank you in advance for your help.


Answers:
author: Brittany Joiner
body: [@Ravelly Marques](/t5/user/viewprofilepage/user-id/5599277) i made a video with [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) about the collaborators and understanding workspace members and how many folks are on your board as it comes up quite a bit and can be confusing: <https://youtu.be/nnqfZoknR_g>


author: Dave Mathijs
body: Hi [@Ravelly Marques](/t5/user/viewprofilepage/user-id/5599277) welcome to the Atlassian Community!

Please read through the following documentation article: [Removing Collaborators from a Workspace](https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/)


Tags: cloud

trello-cloud
Sanjeev Mansotra - New to Trello | Query on Steps for Integration
Asked by Sanjeev Mansotra:

Hello to the community people, my name is Sanjeev Mansotra. I'm new to Trello and facing some sort of query. Can anyone help?

How can I automate task dependencies across multiple Trello boards using Butler automation and webhooks, ensuring that when a task on one board is marked as complete, the related task on a separate board automatically progresses to the next stage? Additionally, how can I integrate third-party services like Slack or Google Sheets to notify team members and update related data when these dependencies trigger?

Waiting for your response!


Answers:
author: Brittany Joiner
body: [@Sanjeev Mansotra](/t5/user/viewprofilepage/user-id/5599176) it completely depends how you have your boards set up and how you relate the cards together.   

What i'd recommend is having the cards linked together (which you can do through automation, or just manually add a link to the related card when you make a duplicate).

And then for the updates, you'll create an automation that watches for whatever the "complete" trigger is on one board (ie, when a card is moved to list "done"), and then use the Cascade actions to find the first card linked in the attachments and then choose the move action to move that card to another stage or list. You could also add an action that then posts a slack message in a channel or sends a DM.

You might find [Automation Variables](https://support.atlassian.com/trello/docs/automation-variables/) helpful here as well.

As far as Google Sheets, you'll likely need to use something like Zapier to set up an automation between Trello and Google Sheets.


author: milynnus
body: [@Sanjeev Mansotra](/t5/user/viewprofilepage/user-id/5599176)

There is one described here <https://blog-doc-ngaw.onrender.com/tags/trello/>
Request for help in regaining access to a board
Asked by Content Media:

Hello,

I am experiencing an issue with accessing one of my boards on Trello. After the weekend, I tried to open the board using the link I had previously, but now I'm seeing the message "Board not found" and it says that it belongs to a Private Workspace that I am no longer a part of.

This board contains important information for me, and I'm not sure why I lost access. Could you please help me regain access to the board or add me back to the workspace if I have been removed? I was previously a member of this board.

Thank you in advance for your assistance.


Answers:
author: Austin
body: Hello! Thanks for reaching out. Please reply here with a link to the board that gives you this error. This will help us identify the problem. Thanks again!


Tags: cloud

trello-cloud
check box issues
Asked by mysupportberkshire:

the icons in my checklists have disappeared the @ and emoji - also not able to copy and paste - it pastes as one long sentences does anyone know how to fix this?


Answers:
author: Andrea Crawford
body: i [@mysupportberkshire](/t5/user/viewprofilepage/user-id/5599034) welcome to the Atlassian community! I have a few questions that will help me better understand what check box issues you're having.

1. Are you using a web browser to access Trello? If so, which one (or which mobile app are you using)?

2. Can you provide a screenshot of the icons missing in your checklists? I'm not sure which icons you're referring to.

3. Where are you pasting that is resulting in one long sentence? Are you trying to paste multi-line text to create multiple checklist items quickly? If not, can you provide additional details?

Thank you!

comments: author: Rob George
body: I'm using Chrome browser and the emoji menu for items in the checklist has disappeared.![Screenshot 2024-09-25 101356.png](https://community.atlassian.com/t5/image/serverpage/image-id/349266i8649AC7E0AFE7C01/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 101356.png").


author: Andrea Crawford
body: Hi [@Rob George](/t5/user/viewprofilepage/user-id/5601589) Thank you for sharing this screenshot. The Trello team is making some improvements to the card detail screen that include improvements to checklists.You still have the same ability to @ mention and add emoji without the need for buttons. When you begin typing the colon character : you'll see the emoji picker and can either click to choose one or continue typing, like :thumbs: to get ??Hopefully this save you a click but still allows you to add emoji and user mentions to your checklist items.
Trello App on Mac Stopped Working
Asked by Jon Hidden-Coley:

Hi. The Trello app on my iMac has stopped working. When I open the app, I am greeted with the screen below. This is the second of our Macs that this has happened to now. Is this a known issue and is there anything I can do to fix it? I'd rather use the app than a web browser to see my board. I've tried uninstalling and reinstalling the app, but it doesn't make any difference.

The Mac is an iMac running Monterey 12.7.6

Thanks for any help.

![Screenshot 2024-09-23 at 09.10.53.png](/t5/image/serverpage/image-id/348669iC8E60B7E2727A819/image-size/large?v=v2&px=999 "Screenshot 2024-09-23 at 09.10.53.png")


Answers:
author: Tim Roberts
body: Exactly same here.

Also iMac running Monterey 12.7.6

comments: author: Jon Hidden-Coley
body: I may have found the solution. Under the help menu, I had an option to Disable Hardware Acceleration which appears to have fixed the problem.

![Screenshot 2024-09-23 at 13.26.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/348745i51F63CE20859A740/image-size/large?v=v2&px=999 "Screenshot 2024-09-23 at 13.26.23.png")


author: Tim Roberts
body: Have just tried that and it seems to have done the trick.

Thank you!


Tags: cloud

trello-cloud
Deployments not showing for staging environments
Asked by xhammer:

Hi everyone,

I'm new to Compass and trying to get everything configured. I have my app component hooked up to Github and the green checkmark is there showing a data connection. My Github environment names for staging are staging-back and staging-front which is inline with what Compass expects. I can see in Github that there have been staging deployments recently, however these deployments don't show up in Compass. Additionally, I have qa environments that are following the naming conventions mentioned here and my Component doesn't have an option in the environment dropdown for the QA or testing environment. The production deploys are showing as expected. ![Screenshot 2024-07-25 at 11.09.10?AM.png](/t5/image/serverpage/image-id/337963iA03DE3FD68DA8663/image-size/large?v=v2&px=999 "Screenshot 2024-07-25 at 11.09.10?AM.png")![Screenshot 2024-07-25 at 11.09.40?AM.png](/t5/image/serverpage/image-id/337962i824AD1E76AD31443/image-size/large?v=v2&px=999 "Screenshot 2024-07-25 at 11.09.40?AM.png")


Answers:
author: Steffen Opel _Utoolity_
body: Hi [@xhammer](/t5/user/viewprofilepage/user-id/5478352), and welcome to the Atlassian Community!

#### Environment name mapping {#toc-hId-349692043}

The staging-back and staging-front environment names are indeed in line with the documented [GitHub environment name mapping](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-GitHub/#github-environment-name-mapping), so given your production deploys "are showing as expected", this sounds like a bug and we need to wait for the Compass team to chime in (of course, you can also [file a support request](https://support.atlassian.com/) to possibly accelerate a response).

#### Environment type support {#toc-hId--1457762420}

As for the missing "option in the environment dropdown for the QA or testing environment", I'm afraid this is a rather annoying long standing limitation of the Compass UI, which *still* doesn't support environment types other than staging and production, even though the Compass API supports more and the GitHub app documentation rightfully refers to those already, see also my answer to [Cannot see development environment for Compass component](https://community.atlassian.com/t5/Compass-questions/Re-Cannot-see-development-environment-for-Compass-component/qaq-p/2405027/comment-id/277#M277).
Associating Atlassian user group with AD security group to allow for free access to Compass
Asked by Karim:

We are trying to use the free version of Compass (3 full users) to try it out at our organization. But in order to do a real trial, we would need to give view access to other users which, as I understand it, is allowed as part of the Compass product. In other words, we want no more than three people administering it and many more looking at the information.

First, is my understanding of the licensing correct?

Second, we have our Atlassian instance linked to an azure group. My understanding is that the relationship between the Atlassian groups that are enabled for a given user and the AD group is done through AD group attributes. If that is true, which Atlassian group would I need to give a user in order for them to have "basic" or free access to Compass?

Thanks,  
Karim


Answers:
author: Jovin
body: Hey [@Karim](/t5/user/viewprofilepage/user-id/658690)

If you got to your Org Admin panel and then go to Products \> Products you can stipulate which groups should provide what access.

You can configure the AD groups to give the access directly, rather than the Atlassian groups, and you can choose to have your free one as the default. Just make sure you map the group to the role assigned correctly.

Below is a screenshot of my Product page for Jira.

![products.png](https://community.atlassian.com/t5/image/serverpage/image-id/337313iB6DD14965607EEC1/image-size/large?v=v2&px=999 "products.png")


author: Karim
body: Thanks Jovin. It looks like the group I need to add in my case is \`compass-basic-users-\[org\]\` which turned out to work to add users with view access to compass


Tags: account
Customize score card status instead of "Failing / Needs attention / Passing"
Asked by Priya Ghosh:

Hi Team,

We are curious to know , if we can customize score cards based on certain requirements.

Our project needs to show different score card status based on business requirement.

Consider the example below:

![Screenshot 2024-07-24 131258.png](https://community.atlassian.com/t5/image/serverpage/image-id/337530i888E0947C44C2324/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 131258.png")

We want to Show customized "Text" field instead of **failing/ needs attention /passing**as score cards status based on certain criteria.

Is there any possibility to do so?

Or are there any future roadmaps that support this feature.


Answers:
author: Alie Sesay
body: Hey Priya, and welcome to the community!

Unfortunately, we don't have a schedule or roadmap for it. This is something we are exploring, but we have no exact plans for if/when this will happen. However, we are keeping track of the request, and our team has recorded your feedback.

Also, I encourage you to keep an eye on our community post for any future updates.  

Please feel free to reach out if you need any further assistance.  

Warm regards,

Alie
Automate owner team according to component in Jira
Asked by Ofir Assif:

Is there a way to create an automation in Jira that will allow me to change the team field in an issue according to the "component" that was filled in the issue.

Meaning automatically taking the "Owner Team" from Compass and incorporating in Jira as an automation so that the person creating the issue won't have to know which team is should be assigned to but only know the component the issue is relevant to.


Answers:
author: Ofir Assif
body: UPDATE

I've found that to see all possible fields available to use in an automation you can use the Atlassian API for an example issue. Can be seen here in the [docs.](https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/) After checking out a few issues, it seems the owner team is not available as part of the components details..

<br />

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338742iBC0986093D3DD694/image-size/large?v=v2&px=999 "image.png")


author: Nicolas Grossi
body: [@Ofir Assif](/t5/user/viewprofilepage/user-id/5545219) Welcome! You might review this thread: <https://community.atlassian.com/t5/Jira-Service-Management/Assign-sub-task-to-component-owner-in-Jira-automation/qaq-p/1848956>

HTH

Nicolas

comments: author: Ofir Assif
body: Thanks [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) , but it seems the thread just says to use ScriptRunner. There doesn't seem to be any results for Compass integration in the ScriptRunner [docs](https://docs.adaptavist.com/sr4jc/search?q=compass&max=10&s=AD4C&s=AB&s=CF4CC&s=CF4CS&s=CFM4CC&s=CFM4CS&s=E4J&s=ES&s=ET&s=F4CC&s=F4CS&s=H4JC&s=JSU4JC&s=KCL&s=KCRM&s=L4J&s=LFJAT&s=MICRO&s=1SP&s=R4C&s=SR4BAM&s=SR4BIB&s=SFB&s=SR4CC&s=SFC&s=SR4C&s=SR4JC&s=SFJCL&s=SFJ&s=SR4JS&s=SEARCHMY&s=TB4C&s=TFO4J&s=WS4J?) site

[this](https://community.atlassian.com/t5/Compass-questions/When-will-Jira-automation-be-supported-for-Compass-components/qaq-p/2648195) thread is more relevant to my question, but it doesn't say anything about how to extract the Owner Team from a Component coming from Compass.


Tags: automation

jira
Can I integrate JIRA DC to compass in the cloud
Asked by Asaf Kivity:

I was wondering if I'll be able to make such an integration between Jira DC and Compass cloud. will it work?


Answers:
author: Alie Sesay
body: Hello Asaf, and welcome to the community!

I apologize for the delayed response.

Unfortunately, we currently don't have a Jira DC (Data Center) integration with Compass, and there is no schedule or roadmap for it at the moment. However, we are keeping track of the request, and our team has recorded your query.

Kind regards,

Alie
Config as code not working properly for multiple components in repository
Asked by Robert:

Hi

We have a mono repository, and every component (plugin) has its own folder. There, we have created a compass.yml file for each (inside the folders as it should be). When connecting the repository to compass, things looks ok for the first look, as the 80+ components are appearing in compass. But then we realized that only 2 is synched properly. For the others, the description and dependencies did not processed.

After checking the components in question in compass, for some we see a sync error message, but for some we do not, and the result is the same. At the background the same error might happened, but not for every one it is visible in compass frontend.

![compass1.png](https://community.atlassian.com/t5/image/serverpage/image-id/332698iF0E38BD1BE31D063/image-size/large?v=v2&px=999 "compass1.png")

![compass2.png](https://community.atlassian.com/t5/image/serverpage/image-id/332699iCC4A90625381057A/image-size/large?v=v2&px=999 "compass2.png")

The yaml file is correct in every case... Then we have realized, we need to change the yaml file again, to be processed. It does not matter, what you change. Any change like adding a whitespace, or delete a character in the comment etc. triggers it again, and compass processes the yaml as expected, but only 1 at a time!

It would be crazy to do changes in every file again and again, and triggering build as well. It looks like a bug. Is there any advise to get over this?


Answers:
author: Kelvin T
body: Hello Robert,

I am Kelvin from the Support team. Thank you for your question.

In order to further check the issue that you are having, I opened a ticket for you.

Feel free to let me know if you have any questions.

Thank you!