youngmon/atlassian-qna huggingface dataset:
Unable to reorder component group via API
Asked by mikea59:

I keep getting a 400 error with the message, \`Component is Missing\`

My payload and URL looks like this:

{  
description : 'this is the new description',  
component_group: {  
name : comp_group\[0\].name,  
components: \[

'comp_1',

'comp_2', ...

\]  
}  
}

URL: [https://api.statuspage.io/v1/pages/\*\*\*\*\*\*\*\*/components/\*\*\*\*\*\*\*\*\*.json?api_key=\*\*\*\*\*\*\*\*\*\*\*\*](https://api.statuspage.io/v1/pages/********/components/*********.json?api_key=************)


Answers:
author: Zach
body: Hey Mikea,

What was it you were looking to do with your call? Here's an example of something I was able to submit whenever sending a patch to change a component group -

```
{
    "component_group": {
        "components": [
            "dnk673lyxzhw",
            "7s1rmqsqzfr5",
            "k43bv847x9mr"
        ],
        "description": "something new",
        "name": "new name"
    }
}
```

Hopefully this helps!

comments: author: mikea59
body: I was trying to set the order of the components inside of the component group. Maybe I was putting the component names rather than the ID's and that's causing the missing message. Let me look into that


Tags: api
Analyze user activity (logins and incidents)
Asked by Jason Eckelstafer:

Is there a way to generate a report that shows # of logins and/or their incidents?

If there isn't a canned report, can I query the activity log via API that I can then parse activity by user?


Answers:
author: Zach
body: Hey Jason,

Unfortunately neither would be something that's available within the native application, or our available developer API endpoints.

We actually have an existing feature request that we've been tracking interest on since it was closed by our products team some time ago. I will go ahead with attaching this report to that existing request. Should there be any update, we can follow up to let you know the progress on the requests implementation.

Thank you again for voicing your interest in these features! Requests like these are what help our team determine the features our customers want.
How can we show support icon instead of Slack icon in Status Page subscribe button.
Asked by Sriram PH:

I tried adding subscribe button for my customised page

\<div id="replace-with-subscribe"\>\</div\>

By default it renders, Mail, RSS feed, Slack and Close button. So instead of Slack button i need to add support button with id=updates-dropdown-support-btn, and give an href to a different page.   

Kindly let me know, how can I handle this.


Answers:
author: Mark Campbell-Vincent
body: Hi [@Sriram PH](/t5/user/viewprofilepage/user-id/4084670) -

There currently isn't a CSS/Javascript solution to this. As a workaround, you can add your support link in the "Support URL" field found at "Your page" \> "Page info".

![Statuspage_-_Page_info.png](https://community.atlassian.com/t5/image/serverpage/image-id/114833iF1E794A1629EF65C/image-size/large?v=v2&px=999 "Statuspage_-_Page_info.png")

This will show up as an option in the subscription dropdown:

![Statuspage_-_Customize_page.png](https://community.atlassian.com/t5/image/serverpage/image-id/114835i6B3645F47D97D6C2/image-size/large?v=v2&px=999 "Statuspage_-_Customize_page.png")

Hope this helps!

comments: author: Sriram PH
body: Yep! This helps in adding support URL.   
Should have been flexible in hiding slack option as well.

Thanks for the help!


author: Mark Campbell-Vincent
body: [@Sriram PH](/t5/user/viewprofilepage/user-id/4084670) -

No problem! To hide the slack option, you can go to your "Subscribers" tab \> Click on the "Options" dropdown and choose "Settings".

You will see the option to disable the Slack subscription.

![Statuspage_-_Notifications.png](https://community.atlassian.com/t5/image/serverpage/image-id/115178i245D97F37D8A122D/image-size/large?v=v2&px=999 "Statuspage_-_Notifications.png")


Tags: cloud
Not able to integrate Statuspage to Jira Software cloud
Asked by programmer:

I have gone through the documentation of <https://support.atlassian.com/statuspage/docs/set-up-the-jira-software-integration/>

but after following the instructions I am not able to do as it is not clearly mentioned what to do.

Can anybody help me in this ?

Thanks in advance


Answers:
author: Chris Buzon
body: Can anyone speak to what the solution actually was?   

I see the integration to JiraServiceDesk, but not one to JIRA Cloud. My Org uses a classic JIRA project to track Production issues - we want to have statuspage automatically 'see' a regular JIRA project to automatically update the internal facing status page, and not rely on another JSD project unless it's absolutely necessary.  

I suspect I could create a JSD project and use automation to then drive the classic project, but that seems cumbersome.  

comments: author: Chris Buzon
body: I'm going to answer my own question - it took some digging to solve this for our org.  

Statuspage has several integrations, and depending on which set of Atlassian products you have, WHEN you got them, and which plugin you installed, the answer can be different.  

We eventually ended up converting Jira service desk to Jira Service management, THEN we migrated all our Atlassian accounts (Statuspage, JSM, Opsgenie) into a single organization - **THEN** we got the integrations to work.  

If you're running into this problem, you may need to also migrate existing accounts!


author: sanjay
body: Got my required solution !

Thanks.


Tags: cloud

jira-software

jira-software-cloud
How is my overall uptime on /uptime calculated?
Asked by Steve Grossi:

\[This documentation\](<https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/>) details how uptime is calculates for individual components, but I am looking for an explanation for for how the monthly uptime percentage displayed on /uptime across my entire system is calculated.

\*\*Update:\*\* Nevermind, I failed to notice that /uptime only tracks uptime on a component-by-component basis, and there is no such thing as "overall" uptime.


Answers:
author: Zach
body: Hey Steve,

There is a top level page status that could help get your part of what you're looking for, though there isn't a percentage uptime like you would see with individual components.

I'd suggest reading through [this kb article](https://support.atlassian.com/statuspage/docs/top-level-status-and-incident-impact-calculations/)

comments: author: mtaylor
body: Can we get this as a feature global percentage would be nice to have
Status Page - History Calendar Customisation
Asked by Sriram PH:

Can we customise the calendar selection in status page history. Where we can choose to restrict the back button of the calendar to certain limit.   
Currently it goes back unlimited times, which shouldn't be the case.  

Let me know.

Cheers,

Sriram P H


Answers:
author: Zach
body: Hey Sriram!

While we don't offer anything natively within the application to restrict how far back a user may be able to go, it's possible that some custom HTML/CSS/JS magic could be done to limit how far back someone may be able to go - though I can't say that I have the expertise to make something like that happen.
Add fields to email
Asked by Rory McGauran:

Hi, I would like to add additional fields to the email and add bold headers

e.g.

**Incident Start time**

**Incident End time**

**Incident Impact**

Is this possible


Answers:
author: Guilhem Dupuy
body: Hello Rory,

I suggest that you create an **Automation rules** in order to generate your e-mail.

You'll be able to use **Smart Values** to display the fields you need. You can try {{issue.startTime}}, {{issue.endTime}}, and {{issue.impact}}.

You'll find more information about the smart values using the following link if needed :

<https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/>

Let me know if it helped or not,

Guilhem

comments: author: Rory McGauran
body: Hi Guilhem,

Thanks for the reply. I'm not sure that is relevant to Statuspage?

It is the email notification in status page I want to add fields to

<br />

Thanks


Tags: cloud
Link to external / third-party StatusPage
Asked by chris.johnston:

This is probably more of a feature request but I'll try my luck. I think it would be useful if a link was available to the third-party Statuspage for any added to your page. This would provide better context of a component status such as any description etc. Is there any way to do this currently?


Answers:
author: Zach
body: Hey Chris,

While there isn't any default functionality it could be possible through the use of HTML/JS to embed an HREF in the component name.

Another option is that we have [some markdown support](https://support.atlassian.com/statuspage/docs/add-html-tags-in-incident-messages/) that you could use to make the component named something like

```
<a href="https://www.google.com">Brand New Api Service</a>
```

Which would then let you select the component name to get taken to a given pages url.

Hopefully this helps!

comments: author: Iiro Niinikoski
body: Thanks [@chris.johnston](/t5/user/viewprofilepage/user-id/4115227) for the question ans [@Zach](/t5/user/viewprofilepage/user-id/1144054) for the answer!

I bumped into this one as well - and looks like the markdown support could be the ok answer here as I guess that's the best way to let people to "connect" to the details of the 3rd party incident (as, the 3rd party incidents do not inherit from "upstream").

I would suggest adding this to the docs also - meaning, letting people know when they add components (if it really is not there yet) - as this is quite necessary...


Tags: cloud
StatusPage.io Slack Alert Filter by Component does not work
Asked by Khoi Do:

I'm using the Slack integration support to send statuspage.io alerts to certain slack channels depending on the component impacted. There is an option to filter by component but it doesn't seem to work. An incident to ANY component would trigger an alert to the slack channel.

Is this a known bug? Has anyone else run into it?

Thanks!


Answers:
author: Connor Eyles
body: Hey there!   

I have gone over this integration do you have the I**ncidents** tick box ticked?  

If you have this ticked you will receive notifications on all incidents to this channel.![Image 2020-10-09 at 12.01.53 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/113583iB7791301254EB76A/image-dimensions/473x297?v=v2 "Image 2020-10-09 at 12.01.53 pm.png")

If you are wanting to receive notifications just on the affected component, leave just the **Components** tick box ticked.  

Thanks,  
Connor

comments: author: Khoi Do
body: Ah, thanks Connor. I will try that out.


author: Connor Eyles
body: No problems [@Khoi Do](/t5/user/viewprofilepage/user-id/4115542)   

Let me know if this work for you :)


author: Khoi Do
body: This worked. Thank you!


author: Connor Eyles
body: Glad to hear ?


Tags: cloud

slack
User Permissions doesn't show up in StatusPage
Asked by Christopher Gross:

I have a person in my StatusPage setup that I'm attempting to change permissions for. I am the owner/admin of the company, we are both in StatusPage. I go to my user icon \> User Management in the lower left and show the list of users. However all I see is our two e-mail addresses, next to mine showing SITE ADMIN, a button for invite, and another tab to configure single sign-on.  

Am I missing the manage permissions? Did it change to another page or something? I've read the knowledge base with no real info displayed.


Answers:
author: Connor Eyles
body: Hi [@Christopher Gross](/t5/user/viewprofilepage/user-id/4115100)   

If your status page is connected to your Atlassian site you should be able to manage user permissions via <https://admin.atlassian.com> :)   

Thanks,  
Connor


Tags: cloud
Add google group email as subscriber
Asked by chabane.hamma:

HI

Is there a way to add a "google group" email as subscriber ?

I tried to do so but unfortunately, the email is still unconfirmed .

Any tips ?


Answers:
author: Stephen Addis
body: If you use a mail forwarder off a domain name you own, you would be able to intercept the email confirmation and reply to confirm.  

However, likely that the google board will only accept the emails from your/the registered account ... so you will need it to be a lightweight mailbox which you can set to forward on to group using rules, then delete message so you dont have to keep going in to empty or it risking bounce back as box is full.


author: Nic Brough -Adaptavist-
body: You will need to create a dummy user that has the email address of the group.


Tags: cloud
How to get page id and api key
Asked by Joshua Epstein:

Hello, can somebody please help me. I need to get my Page Id and API Key but I dont know how.


Answers:
author: Nic Brough -Adaptavist-
body: See <https://support.atlassian.com/statuspage/docs/create-and-manage-api-keys/>

comments: author: Joshua Epstein
body: I will have a look


author: Cory Beck
body: I still can't find page id or api key. I looked at [here](https://support.atlassian.com/statuspage/docs/create-and-manage-api-keys/) , no luck being able to locate an avatar in the bottom left of the management interface. I installed the StatusPage app, do I need to create a Statuspage account? Help the noob.


author: Nic Brough -Adaptavist-
body: Yes, you need to have an account to be able to generate a key for it.


Tags: cloud
How to delete a Status Page from your account
Asked by Ger Kelly:

We have created a number of test pages for testing different functionality without activating the page, we're now looking to tidy up the environment and remove these pages however there is no delete button evident in the page settings.

How can we remove these pages?


Answers:
author: Nikola
body: Hi Ger,

<br />

Our Support Team can delete them for you. Please raise a ticket via getsupport.atlassian.com, and specify the names of Page IDs that you wish to be deleted.

<br />

Have a nice weekend!
Statuspage checking custom domain uptime
Asked by Manuel Rodriguez:

Hello,

I'm tryin to get more information on how the integration between Statuspage and a thirdparty DNS endpoint, lets say in AWS can work within a Statuspage component automatically. In other works, im looking to monitor the uptime of my example.com server, in statuspage. Can someone point me to the documentation to perform this action?

Thanks


Answers:
author: Daniel Eads
body: Hi Manuel, welcome to the Community!

There are a couple things Statuspage can do with information coming from another system. But first - I want to call out that the information needs to come from a monitoring platform (Pingdom, New Relic, DataDog, Librato, Uptime Robot, etc) - Statuspage does not directly check to see if a website is up.

First, the actual status of a component can be updated by a monitor. [Many monitoring systems have direct integration with Statuspage,](https://www.atlassian.com/software/statuspage/integrations) but if your tool of choice doesn't have an out of the box integration, it's also pretty easy to [trigger component changes via email](https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/). You can also use the [REST API](https://developer.statuspage.io/) to interact with your page and its components.

Once the components are getting updated, you can enable [historical uptime](https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/) for the component. This shows a calendar-like view of any past service degradations or outages, as well as all the uptime you've had.

![screenshot of uptime incidents](https://images.ctfassets.net/zsv3d0ugroxu/RsNFO5yXOgCZQwDrGSznQ/7d7b128a2c919c148fdafd0ccd292a31/screenshot_incidents)

Secondly, you can display system metrics such as API response times using [system metrics](https://support.atlassian.com/statuspage/docs/what-are-system-metrics/) . These are more in-depth than up/down information, and definitely require a dedicated monitoring platform to send the information to Statuspage. It's worth getting to understand system metrics by reading the link, but for your purposes I think the historical uptime is likely what you're after.

Cheers,  
Daniel


Tags: cloud
Mass Removing Subscribers From Statuspage
Asked by Ian Bauder:

I have a number of inactive users I need to remove from my Statuspage subscriber list.

I'm not sure how to remove them as a group. Is there a way to do that?


Answers:
author: Egor
body: Hi Ian,  

Thanks for reaching out!   

The only options to remove subscribers are via the UI or via the API. You can write a script using the API to bulk remove the users for you. You can read more about the subscribers API here: <https://developer.statuspage.io/#operation/postPagesPageIdSubscribersUnsubscribe>

Let me know if you have any other questions.  

Thanks,  
Egor
Statuspage Template Group API?
Asked by eric.law:

I'm trying to manage a pile-o-templates in statuspage.io but there does not appear to be an API call to create new template groups.

I can see the web app using graphql calls to do so, but there is nothing in the swagger based docs and my speculative guessing has not worked.

As a paying customer, I've tried to file a support ticket but that has been broken for at least the last 24hours.


Answers:
author: rkrishna
body: We've 100+ templates and unfortunately we're unable to manage them using API because not able to retrieve group id of template and disappointing to see this feature is not added from last 2 years.


author: Nikola
body: Hi Eric,

Currently it is not possible to create new Template groups via API.

There's a feature request for this, and it's currently waiting to be evaluated by our engineering Team.   
I've made sure to link this thread to the FR, to make sure our Team is aware of the need for this to be introduced, in order to make our API more in line with the UI possibilities.

We haven't had any reported incidents related to our Support portal lately.  
Please go to getsupport.atlassian.com and submit the ticket whenever you need assistance.

Have a nice weekend!

comments: author: Diego Rani Mazine
body: Hello,

Besides creating a template group through API, it would be great if it supports querying a template group details (Get template group).

We currently have lots of templates and create incidents by using the APIs. We show the list of available templates to the users but, since the api that returns the list of available templates returns only the template group id and there is no api to query a template group details, we cant get the template group name.

It is really hard to the users to identify which is the correct template to use. Templates can have the same name, so they need to distinguish between them through the template group id, a set of random numbers and letters. If there were an API that allows us to query template group details. we could show its name instead of its id.


author: avamsi
body: We also have the same kind of requirement where need to get a template group name instead of group_id.


author: Quentin Rousseau
body: Bump !


Tags: rest-api

template
Integrate Service Desk Customer
Asked by Emilie PERIGOIS:

Hello,

I would like to know how I integrate my customer service desk into my statuspage.

All my customer data is in my service desk portal.

So I would like all my customer receive directly a notification by email when there are an issue.

I don't want to do that manually.

Thank you,

?milie


Answers:
author: Dave Liao
body: [@Emilie PERIGOIS](/t5/user/viewprofilepage/user-id/4089536) - allo ?milie! If you link your Jira Service Desk project with Statuspage, you can have incidents in Statuspage appear on your JSD portal: <https://support.atlassian.com/statuspage/docs/set-up-a-jira-service-desk-integration/>

This doesn't directly answer your question, as you're looking to inform all customers *via email* about incidents, correct? If these customers are within your company, can you send an all-company email about incidents after the incident is verified?


Tags: cloud
Tel: link does not work in About Us Section
Asked by Keith Richard:

We have a private StatusPage for employees only. We would like to embed a telephone link to our OpsGenie number. However when entering in \<a href="tel:555-555-5555"\>555-555-5555\</a\>. The tel: part is removed and we are left with \<a\>555-555-5555\</a\>. This completely removes the hyperlink and adds time for our employees to contact support as they need to copy and paste the number or type manually instead of 1-click dialing.

Anyone find a workaround?


Answers:
author: DPKJ
body: [@Keith Richard](/t5/user/viewprofilepage/user-id/3990965) Welcome to the Atlassian Community.

I'm not sure about this but by your description for anchor tag, I think you missed one quote, can you try editing it and test again if this works.

```
Convert this - <a href="tel:555-555-5555>555-555-5555</a>
to - <a href="tel:555-555-5555">555-555-5555</a>
```

Some browsers tends to remove tag property when ending quote is missing.

I hope this helps.

comments: author: Keith Richard
body: Hi [@DPKJ](/t5/user/viewprofilepage/user-id/690016), thank you for your response. I see that I missed the ending quote in my question above and I have corrected it. I have it with all quotes on our Statuspage and the issue still remains.


author: DPKJ
body: Strange!

I think hyper reference with 'tel' is not allowed then. Please take a look at this page if this make some sense - <https://support.atlassian.com/statuspage/docs/add-html-tags-in-incident-messages/>


author: Keith Richard
body: Thank you for that page. It does show \<a href=""\> tags, but it strips out the value when there is a "tel:" reference.

The list above might just be for when designing email messages with Statuspage as I have other tags not mentioned in the article such as \<span style="color:#2fcc66;"\>Words\</span\> working.


author: DPKJ
body: Let me dig some more details, also try this out. I will also check with other folks for this behaviour.


Tags: cloud
Adjust notification event triggers
Asked by Jordy Vanhentenrijk:

Dear community,

Is there any way to adjust the notification event scheme? In detail, we would want to determine when to send sms, mails etc. For example: We want to send mails and sms only when impact is major, for other impact values we only want to send mails. Is this setup possible in statuspage?

Extra: are these configurable: <https://support.atlassian.com/statuspage/docs/notification-event-triggers/>

<br />

Best regards,

Jordy


Answers:
author: Nikola
body: Hi Jordy,

Currently it is not possible to configure notification triggers based on the incident severity.

We have a feature request logged for introducing the options to suppress the notifications based on time of the day, severity and day of the week, but this is still in planning phase, and it is difficult to say at this point when can we expect to see this in the Statuspage UI.

In the interim, you can consider trying out Opsgenie, and using its incident management features to accomplish this, by integrating it with your Statuspage.

I hope this helped.  

Regards,

comments: author: Jordy Vanhentenrijk
body: Hello Nikola,

Thanks for the feedback. We are looking forward to the feature. We will look into Opsgenie in the meantime.   

Best regards,

<br />

Jordy


Tags: notification

trigger