youngmon/atlassian-qna huggingface dataset:
Your Jira Product Discovery subscription will be cancelled
Asked by Jason McDermott:

Got a weird email today (from noreply@po.atlassian.net) saying

"The developers of Jira Product Discovery are retiring this app. The Atlassian Marketplace will archive this app, and your subscription will be cancelled 30 days from the date of this email."

Is this legit?


Answers:
author: Tanguy Crusson
body: Hi, this was sent by mistake when trying to send comms to everyone who still had the Beta plan of JPD on their site.

Rest assured: the product is not going away! We're going to send a correction shortly, and apologies for the confusion!

comments: author: Dave Mathijs
body: That was really confusing indeed. Great to hear you're still on board [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) !


author: Tanguy Crusson
body: The full comm:

*** ** * ** ***

You recently received an email regarding your Jira Product Discovery subscription, stating that Jira Product Discovery would be retired. This email was incorrect and sent out in error.

Atlassian is fully committed to Jira Product Discovery (JPD) and we will continue to serve our JPD customers, for many of whom JPD is a mission critical tool in their product development. We'd like to apologise for this miscommunication.

**What is happening?**

While Jira Product Discovery as a product is here to stay, we are retiring the Beta plans for Jira Product Discovery. This means, if you are on a Beta plan for Jira Product Discovery, your subscription will be canceled and deactivated within 24 hours.

You'll still be able to reactivate your JPD subscriptions on any other [supported plan](https://www.atlassian.com/software/jira/product-discovery/pricing) (Free, Standard, or Premium). To reactivate a subscription, log in to [Admin Hub](https://admin.atlassian.com/) and go to **Billing** \>**Manage** \> **Reactivate.**

Please [++contact us++](https://www.atlassian.com/company/contact) with any questions, we're always happy to help.

We'd like to apologize for any confusion this miscommunication might have caused. We have already taken steps to improve our internal processes moving forward.

Thanks,  
The Atlassian team


author: Dave Liao
body: What a relief!


author: Jason McDermott
body: This is great news :) Thanks for the clarification

[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Love your work \& JPD!


author: Walter Buggenhout
body: Hi [@Jason McDermott](/t5/user/viewprofilepage/user-id/5251378),

No. Jira Product Discovery is a separate Jira product ([see Atlassian's product landing page](https://www.atlassian.com/software/jira/product-discovery)), not a marketplace app. If Atlassian would retire a product, they would put a bit more effort in the message as well, I'm sure ?

Hope this helps!
Reorder Ideas per team in Jira Product Discovery
Asked by Mark_Gallier:

We love being able to create different views and share with the business the ideas that will involve multiple teams. This is especially useful when we look at our roadmap and plans. We'd love to be able to reorder the priority of an idea that is shared between multiple teams but so the ordering is only changed in a specific teams view. We don't want it to impact the ordering of other teams views.

An example of this is, Idea 1 needs to be worked on by teams A and B. For Team A this idea is the highest priority so would be at the top of their view. For Team B however this is only priority number 3 as it's a smaller piece of work for them and they have other ideas that are of more importance to their specific work stream. Therefore we'd love to be able to put Idea 1 as priority number 3 for Team B in their view, however we'd still like Idea 1 to show as priority number 1 for Team A in their view.

Is there a way to make this happen please so that we can still see which teams are working on an idea but also see the differing priorities per team using the views?


Answers:
author: Tanguy Crusson
body: Hi [@Mark_Gallier](/t5/user/viewprofilepage/user-id/4865034) , there is a way, if you use "view rank" for ideas:

![Screenshot 2024-09-02 at 16.51.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/345129iE15F97105A5AE13C/image-size/large?v=v2&px=999 "Screenshot 2024-09-02 at 16.51.46.png")

That way each view for which you select this option will have its own rank for ideas in this project.

That is just available for each view independently of each other though. For example you wouldn't be able to create 5 views for team A, 5 views for team B, and having each "view set" work with a specific ranking.

comments: author: Mark_Gallier
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) thanks for coming back to me so quickly.

Thanks for pointing this out. What we're after is having the one view like you have above but we've grouped by teams and then within each team there could be a shared idea so it shows up multiple times in that view - and that's what we're trying to rank within the one view. But it sounds as though this isn't possible?


author: Tanguy Crusson
body: Yeah nah, that's not going to be possible like that, within one view.
Custom formula point error when using newly created rating field
Asked by ???_Johnny_:

If I select the newly created rating field, the score is not calculated in the custom formula based on the selected rating.

1. These are the current custom formula settings.

![Setting.png](/t5/image/serverpage/image-id/344978iBE8576F0E1DA75F8/image-size/large?v=v2&px=999 "Setting.png")

2. There are two severity fields, one of which is a new field I created.

![1.png](/t5/image/serverpage/image-id/344979i360F9787ED0AA27A/image-size/large?v=v2&px=999 "1.png")

3. If I set the original severity to "Very Low," 20 points will be assigned. I believe this is normal.

![2.png](/t5/image/serverpage/image-id/344980iED64CAB44583BF7B/image-size/large?v=v2&px=999 "2.png")

4. However, if I set the newly created severity to "Very Low," 100 points are assigned.

![3.png](/t5/image/serverpage/image-id/344981i2948F0250CC7451B/image-size/large?v=v2&px=999 "3.png")


Answers:
author: Tanguy Crusson
body: Hi, that's actually expected. See details here: <https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/>

here's how it works:

* for each field, the formula plots each idea on a 0-100 scale (the idea with the lowest field value gets 0, the one with the highest value gets 100, the others are plotted in between)
  * So, in your case, the idea with "severity new = 1" gets 100, all the others with no value get 0.
  * And the idea with "severity = 5" gets 100 as well
* Then the weighted score gets calculated. In your case, both "severity" and "severity new" get equal weighting. So they land with the same score.

This works well when you have fields of different scales, for example one field with a 1-5 scale and another one with a 1-100 scale. But I agree that in your case it can look weird.

*** ** * ** ***

As an alternative, if every field you have is a 1-5 scale, you could use a formula of type "write your own":

Score = Business \* 25 + value \* 25 + severity \* 25 + {severity new} \* 25

(or simply Business \* value \* severity \* {severity new} since all options have the same weight)

And then you can create a formula of type "weighted score", which takes only one input (Score).

I think this would work better for you.
Is there a limit to the number of fields per project in JPD?
Asked by PATRICIA MURPHY:

Is there a limit to the number of fields per project in JPD?

If there is a limit, do global fields used in a JPD project count against the limit?

Thank you


Answers:
author: Walter Buggenhout
body: Hi [@PATRICIA MURPHY](/t5/user/viewprofilepage/user-id/4411271),

Yes. As per [this support article](https://confluence.atlassian.com/jpdkb/jira-product-discovery-limits-1402415682.html) there is a limit of **200** fields. Given the suggestion to either remove fields or detach global fields from your project in case your run into the limit, yes: global fields count against the limit as well.

Hope this helps!

comments: author: PATRICIA MURPHY
body: [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) Thank you!
Count number of Insights of all Issues/Ideas linked to an idea
Asked by xevi_fuya:

Hi Atlassian Community,

I was wondering whether there is a way I could have a count of all Insights that are linked to a specific idea. I am not referring to the Insights that belong or are part of the idea itself. What I'd like to have is something similar to the following field called Linked Issues, where the count would be the sum of the Insights of all these 5 linked issues. See screenshot below:  
![Screenshot 2024-08-29 at 13.59.13.png](/t5/image/serverpage/image-id/344542i7BCD6FC6E7AF180A/image-size/large?v=v2&px=999 "Screenshot 2024-08-29 at 13.59.13.png")

Thanks in advance!

Kind Regards,

Xevi


Answers:
author: Amina Bouabdallah
body: hi there! today it's not possible to count on an idea the sum of insights associated with each linked idea.

What are you trying to achieve here?

comments: author: xevi_fuya
body: Hi Amina, thanks for your reply. We are basically trying to link Ideas to Product Areas (that we have created as Ideas in a specific project) and from there have a count of the insights that are related to that specific Product Areas so that we have an understanding of what customers are more vocal about/provide more feedback.

Any solution or workaround you can suggest?

Thanks in advance!


Tags: insight
Does Jira Product Discovery only work on Jira Cloud?
Asked by Theodore Gill:

Does Jira Product Discovery only work on Jira Cloud?


Answers:
author: Gary Spross
body: Yes, JPD is currently only available in Cloud.


author: Natalie Rowland
body: Hello [@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486)   

Thanks for your question and thanks Gary \[wave\] for your reply.   

I'm currently running research with some of our data center customers about Jira Product Discovery to learn more about your requirements.   

If you'd like to apply to participate in the research please do so [here](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Can-t-access-Jira-Product-Discovery-anymore/qaq-p/2794408).

Best  

Natalie Rowland

Lead researcher
Contributor access to Archive View
Asked by Jeremy Wallace:

We like to move the following Ideas into the Archive:

* Duplicates (after they are merged into an existing Idea)
* Ideas that will likely not ever get implemented
* Ideas with an existing RFE

The problem is that the Contributor Role doesn't appear to be able to view the Archive. Is there a setting I can enable for this? Or is this something on the roadmap?


Answers:
author: Amina Bouabdallah
body: Hi there! indeed contributors can contribute to ideas, not manage the lifecycle of projects which includes archiving. Creators can carry out those operations, with the right permissions.

The next step would be to convert current contributors into creators.

Happy roadmapping!

Amina
A field that would display another ticket's summary
Asked by Simon Rimbert:

Hello, I'm trying to make this work (in our projects, some tickets are simple ideas/projects, and some others are what we call "blocks", which are both an idea and a category under which "sub-ideas" are listed.

In our List view, we would like the "Block" to be shown in a field. I know I can show the ticket ID but we would need the summary and there does not seem to be a built-in way to do this in JPD.

So, I asked GPT to help me, it gave me a quick Jira automation (see below), except it's not working. It doesn't seem to recognize the custom field in which the Block ticket ID is (see audit log below). I checked, it's the correct one.

Would anyone have any clue of what I'm missing or if there are other/better ways to do this? Pulling another ticket's summary doesn't seem like rocket science but here I am.

Thank you!!

![Screenshot 2024-08-28 at 14.19.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/344246iBE5AB18D32075E40/image-size/large?v=v2&px=999 "Screenshot 2024-08-28 at 14.19.24.png")![Screenshot 2024-08-28 at 14.22.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/344247i1C05C194FEF34B55/image-size/large?v=v2&px=999 "Screenshot 2024-08-28 at 14.22.21.png")![Screenshot 2024-08-28 at 14.22.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/344248i7F9BDECCF4533742/image-size/large?v=v2&px=999 "Screenshot 2024-08-28 at 14.22.53.png")


Answers:
author: Jovin
body: Hey [@Simon Rimbert](/t5/user/viewprofilepage/user-id/388862)

I just overcame a similar issue with Automations in JPD!

**Workaround:**You'll need to make the Rule Actor be one of the users with a Creator license of JPD for this to work, I used myself for this to work.

Apparently you can raise a case with Atlassian Support to have the Automation for Jira user added to a backend group for JPD, but I'm waiting for a response from them currently (source for this: <https://community.atlassian.com/t5/Jira-questions/Re-Jira-Automation-Fails-To-Run/qaq-p/2619017/comment-id/924772#M924772>)

comments: author: Simon Rimbert
body: [@Jovin](/t5/user/viewprofilepage/user-id/5104734) It wooorked! Thank you so much.


Tags: automation
Hi - request for urgent inputs
Asked by Preem:

Hi Team

I am looking at below

I want to migrate the Jira Product discovery project from instance A to instance B.

While team managed and company managed projects get migrated , I am not able to get the product discovery project in the list. can someone urgently suggest me how to migrate that ?


Answers:
author: Amina Bouabdallah
body: Hi there!

When you say instance, do you mean from an Atlassian site to another Atlassian site?

Cross-project copy of ideas exists today. <https://www.loom.com/share/5f8d763c87174fc88f0f79becc9e1371>

Cross-site copy of ideas is not available yet.

Hope this helps!

comments: author: Tanguy Crusson
body: Here's a more detailed guide for what you can do today to move ideas between sites (as Amina said, it's not supported yet, so you have to use CSV export/import and manual work): <https://support.atlassian.com/jira-product-discovery/docs/import-and-export-jira-product-discovery-data/>


author: Nikola Perisic
body: Welcome to the community [@Preem](/t5/user/viewprofilepage/user-id/5451038)

Sadly, this is not yet the feature that is available. You can vote for this request here: <https://jira.atlassian.com/browse/CLOUD-11533>


Tags: cloud

jira

jira-cloud

not-applicable

organization-administration
With a Board View, is there a way to see a flat list of ideas across columns?
Asked by Ryan Belisle:

I'm looking for a way to create a 'Bet/Initiative' board where all items that are assigned a release quarter (e.g. 2024-Q4) show up in a single horizontal plane. This would be similar to a list view, but just using Board view to have the Cards.

I can't seem to find a way to do this currently.

My initial thought was I could set the 'Columns' in the Board to the Idea Key or Idea Title, but we don't have that option.

I think this would be extremely valueable.

Has anyone come across this use case and can offer any advice?


Answers:
author: Adrian_Lester
body: I use "group by" when I want things to appear in horizontal rows. Could you group by a field (or a label) that everything has (and use automation to add that field/label when a new idea is created)


author: Tanguy Crusson
body: Hi [@Ryan Belisle](/t5/user/viewprofilepage/user-id/5387856) would you mind drawing something (just a pencil sketch on a napkin works fine ?) to illustrate what you're after? I'm not sure I get it.


author: Denis Paul
body: Why does it need to be horizontal? You could create a "bet" status or label and show that in a column.
Date field automation with two "if" statements not passing
Asked by martin.stoyanov:

Hello Attlasian community, I am facing the following problem:

<br />

In our department, we have been using the fields Start date and End date for ideas in JPD and based on them, we define a quarter for the idea. In the Start and End date fields in JPD, you can define ranges of dates, therefore I am using the End date.end and Start date. start smar values in the automation.  

The problem with it is that it reads one of the if statements in reality and not the other. If I change the start date of an idea and it matches the criteria for the automation, the log says "No actions performed". If I use only one if statement either for the start date or for the end date, it works as expected. Can you please help me with that?

<br />

![Screenshot 2024-08-26 085238.png](https://community.atlassian.com/t5/image/serverpage/image-id/343754i1931F72EBC47CA0C/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 085238.png")


Answers:
author: Gary Spross
body: For the date fields, I'm not sure how "greater than" \& "less than" will function...

Can you share a screen capture of your "If" conditional check component?

You should have options of "is before" \& "is after" that you can utilize.

![Screenshot 2024-08-26 093342.png](https://community.atlassian.com/t5/image/serverpage/image-id/343839i36F9B028EE3DB7E0/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 093342.png")

comments: author: martin.stoyanov
body: I am using smart values and not the exact field name because it is a custom field and JPD seems to not be reading some custom fields: ![Screenshot 2024-08-26 154724.png](https://community.atlassian.com/t5/image/serverpage/image-id/343843i5A6884ED046C0976/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 154724.png")


author: Gary Spross
body: Oh, yeah... A detriment of the Team-managed style project implementation of JPD.

This hurdle being the case, I think you will need to do a comparison of the 2 dates to ensure the "End date" is after the "Start date":

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-compare--->

Then, you will also need to check the "months" aspect of the date values to determine which value to set as the "Quarters committed":

i.e. {{issue.Start date.month}}

You'll need to add formatting if you want the month value to be returned in a specific way.

Also, is there a reason you have ".end" \& ".start" on the end of your smart values? I'm not sure that is needed.

To ensure you are retrieving values, add a "Log" component and specify the smart values you are using so you can verify the data that is being used in your checks.
JPD custom fields (that use a formula), appear empty for JQL queries
Asked by Jason McDermott:

I have created a custom formula field in a JPD project called "Job Score".

It calculates a value based on the values in other JPD fields (e.g. reach \* confidence \* impact).

I can see the values in JPD, however the field always appears blank via JQL.

* Sorting via this field does not work in JQL (e.g. "order by Job Score DESC"), because the field is blank.
* Filtering via this field does not work in JQL (e.g. "Job Score \> 1").
* Exporting from JPD to CSV works (I can see the values from "Job Score" in excel)

Is this a limitation of JPD? How can I access JPD values outside of JPD?


Answers:
author: Tanguy Crusson
body: Hi Jason, yes that's a limitation of JPD today - the formulas are just computed client side. They're not available for JQL or exports yet.

comments: author: Jason McDermott
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) thanks for confirming. I was beginning to think I was going crazy! The values do appear in JPD exports, just not in JQL.

I would love to be in the alpha/beta group for this capability, when the time is right!


Tags: jql
Update status based on Evaluate Later Date
Asked by Shelly Kitchen:

How can I automate moving an idea to a different status once the '**Evaluate Later**' date is reached?


Answers:
author: Jens Schumacher - Released_so
body: You can use Jira Automation to move the idea after a specified date is reached. Here's how you can set it up:

1. **Create a New Automation Rule:**

* Go to **Project Settings** and select **Automation** (or navigate to **System Settings** \> **Automation Rules** for a global rule).
* Click **Create rule** .

2. **Set the Trigger:**

* Choose the **Scheduled trigger**.
* Configure the schedule to run daily (or at whatever interval suits your needs).

3. **Add a Condition:**

* Add a **JQL condition** to check if the current date is equal to or greater than the 'Evaluate Later' date field.
* For example, you can use: ***"Evaluate Later" \<= startOfDay()***

4. **Add the Transition Action:**

* Choose the **Transition issue** action to move the issues to the desired status (e.g., 'In Progress', 'To Do').

5. **Save and Enable the Rule:**

* Give the rule a name, save it, and turn it on.

<br />

Disclaimer: The above should work, but I haven't had the time to test it.

comments: author: Levi Palmer
body: Hi Jens. That was the route that I was attempting with scheduled triggers. The problem is in the JQL query. JPD uses a custom date format that doesn't support that kind of logic. It also isn't a smart value either.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/343266iAF480B44B368B960/image-size/large?v=v2&px=999 "Capture.PNG")


author: Jens Schumacher - Released_so
body: Hi [@Levi Palmer](/t5/user/viewprofilepage/user-id/5538825) , you are right. I missed that JPD uses a different format.   

After a little bit of research and trial and error I figured out a viable solution.   

**1. Create variable**

Copy a re-formatted JPD value into a variable called *targetDate*(you can choose a different name). Use the following for the smart value:

```

{{triggerIssue.customfield_10392.substringAfter("\"end\":\"").substringBefore("\"")}}

```

**2. {{smart values}} condition**

Compare the variable to a formatted version of the current date

```

{{now.jiraDate}} equals?{{targetDate}}

```

That will allow you to check if the JPD date matches today's date.  

Hope this helps.   

![Screenshot 2024-08-23 at 12.59.37?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343375i93CC9C444BAA1C09/image-size/large?v=v2&px=999 "Screenshot 2024-08-23 at 12.59.37?PM.png")


Tags: automation
Disable slack notifications when idea is created within channel
Asked by Seth Mason:

I often create ideas or add insights from comments in slack by right clicking on an slack message and then creating the idea. I'd like to avoid the automated message that says an idea/insight was created. I did not connect my JPD project to my channel (JPD Project -\> Settings -\> Slack Integration). Is there a way to either 1/hide these messages so they aren't displayed or 2/ make them private so that only I see them?

Thanks

-Seth


Answers:
author: Tanguy Crusson
body: Hi Seth, thanks for the feedback - you can't disable that behaviour currently unfortunately