youngmon/atlassian-qna huggingface dataset:
Is this a bug where the Atlassian "Public Name" cannot be changed after creating an account?
Asked by Victor:

TL;DR. I accidentally used my old nickname when I created my Atlassian account.

I created a question in the Atlassian community.

Then I discovered that I had used the wrong "Public Name" (when creating the Atlassian account) and changed it to the correct one using "[Edit in Atlassian account](https://id.atlassian.com/manage-profile/general)".

However, when I checked the page with my already created question, the "Public Name" had not been changed.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Thobias](/t5/user/viewprofilepage/user-id/5219138)

Public name takes a few moments to change everywhere. Usually in the community the problem were with the kudos board, and not with the actual name when you post a question. Most likely the public name will change quite soon (as long as you have saved the changes).

comments: author: Alex Koxaras _Relational_
body: So is your name Thobias or Victor? Which one should appear?


author: Victor
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

Now I see that name was updated everywhere.

Victor is preferred.

Thanks for your reply!


Tags: account
Product Access Dashboard
Asked by Berenice Rosa:

Hi,

Has anyone had any success building a dashboard that displays their product access groups? Ideally I would like to see all my groups who have been granted product access in a dashboard setting.

If so, was there an existing gadget you used or an app that was helpful?

Thanks!


Answers:
author: Kieren _SmolSoftware_
body: Hi [@Berenice Rosa](/t5/user/viewprofilepage/user-id/4896498)

Can I get more information on what you want to use the data for?

You could use the User Export + Groups in admin.atlassian.com to extract all the groups that grant product access, but it's a bit of a round about way to do it and you'll need some excel skills to be successful.

I can't think of any apps that just display the data to you. I can help more if I can better understand your goals.

-Kieren  
Co-Founder @ Smol Software \| Ex-Atlassian


Tags: account
Free Jira account includes admin?
Asked by Kelly Fidei:

Hi - I think I saw that the free Jira account is for up to 10 users. Does the 10 include the admin? (me).

Or does the 10 exclude the admin? Meaning, I could have 10 users other than me in my free Jira account.

Thanks,

Kelly


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Kelly Fidei](/t5/user/viewprofilepage/user-id/4043460)

It also includes the admin. Anyone with a license counts towards your 10 user limit. A site admin has by default access to all your products:
> *Site admins* -- They administer the users and groups for the site's products. They have access to the site's **Admin** and access to the products through this group.

Read more [here](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/#:~:text=role%20for%20Jira%3A-,Original%20user%20management%20content,-As%20an%20admin).


Tags: account
Some custom fields do not appear
Asked by Stav Tsoka:

Hi everyone. I have created a few custom fields for a new issu that I created. ( I am completely new to Jira).The issue is that some of the fields i created are duplicated. I can see them in the issue but not sure how to get them deleted and equally where to find them.

Whenever i go to the custom fields they are not there


Answers:
author: Brant Schroeder
body: [@Stav Tsoka](/t5/user/viewprofilepage/user-id/5225073) Welcome to the Atlassian community

Are you using a company or team managed project?


Tags: account
Quiz: Atlassian's Market, Platform and Vision result does not count
Asked by Isabell M?nch:

The Quiz: Atlassian's Market, Platform and Vision has been successfully passed 2 times, but the result was not accepted and the activity was not marked as completed.

Can this be a bug?

Many greetings!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

As there is no "quiz", no, there cannot be a bug.

I think we need more detail on what you think the words you are using mean?


Tags: account
Certificate of Residence for year 2023 and DGT Form
Asked by Oktafianti:

Dear Atlassian team,

Need your help to provide us the Certificate of Residence for year 2023 and please help provide email, i would like to send the DGT Form for the accounting/tax department.

Thank you


Answers:
author: Anna Anna
body: do you have the certificate for the year 2023, please send me agolodze88@gmail.com


Tags: account
Where do I find my bills?
Asked by philipp:

Where do I find my bills?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Go to <https://my.atlassian.com> and go to "orders"


author: Sushant Verma
body: Hi [@philipp](/t5/user/viewprofilepage/user-id/5208299)   

Welcome to the community!  

Hope this doc will help you : <https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/>  

Regards,  
Sushant Verma

comments: author: philipp
body: Hi [@Sushant Verma](/t5/user/viewprofilepage/user-id/2226989)

thanks for your quick reply. Unfortunately the doc did'nt help.

I received the e-mail below from Trello and I'm not shure if it's Trello, Atlassian oder Slack (which is the app I registered for). Anyhow I'm not able to find the invoice in any of these accounts. The link in the mail leads to a 404-page... Any thoughts on that? ??

Best, Philipp

![Bildschirmfoto 2023-05-01 um 13.45.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/254665i38F668AD6C9223E2/image-size/large?v=v2&px=999 "Bildschirmfoto 2023-05-01 um 13.45.33.png")


author: Sushant Verma
body: [@philipp](/t5/user/viewprofilepage/user-id/5208299) Could you please contact support team via <https://support.atlassian.com/>  

Regards,  
Sushant Verma


Tags: account
How to download employee badges?
Asked by Tom Gagne:

Is there a way we can download all the badges our employees have earned?


Answers:
author: Andy Gladstone
body: [@Tom Gagne](/t5/user/viewprofilepage/user-id/4184171) unfortunately not. Employees have their own community.atlassian.com logins and are not company managed, which means they own their own badges and no other entity can access them.


Tags: report

training-and-certification
How to access account that I no longer remember the email I used for the account?
Asked by JW:

I had a bitbucket account from years ago that uses my go-to username.

However, I have no idea which email I used to create that account, likely a work email address that I no longer have access to, but I would like to have my username back but I cant use the username anymore with my new account since the past account is already tied to that username. And I cant login with my username to that old account since the login only accepts email now.

Please help!


Answers:
author: Tessa Tuteleers
body: Hi [@Chen Jia Wen](/t5/user/viewprofilepage/user-id/5190591) ,

welcome to the community!

I would advice logging a support request with Atlassian [here](https://support.atlassian.com/contact/#/), to see what they can do for you.   
As community members, we can help our peers with technical, logical or business questions, and use our collective minds to come up with better solutions, but only Atlassians will be able to help you with this. :D

Good luck!

- Tessa

comments: author: JW
body: hi Tessa, thanks so much for the response! I'll log a support request, thanks!


Tags: account
Change Domain verification method
Asked by Japs Almasol:

Hi All,

What is the most efficient way to change the specified domain verification in Atlassian with the least amount of downtime if any? We are using DNS verification right now and we are experiencing some issues because we cannot create the SPF records for Office 365. The TXT record for Atlassian's domain verification has the same name as the TXT record for O365's SPF, thus we're looking at changing the verification method to HTTPs.


Answers:
author: Riley Venable
body: The most efficient way to change the domain verification in Atlassian is to add the new HTTPs verification method and remove the DNS verification method. This can be done by adding the necessary HTTPs records to your domain provider and updating the Atlassian email domain settings to reflect the change. Once the HTTPs verification method is in place, you should no longer receive emails about DNS record mismatches. There should not be any downtime during this process.


Tags: verify
Why are my Badges not showing at my Community Profil
Asked by Sidar Yarar:

Dear Community,

i started to work with Atlassian Products a view months ago.

In the last Months i made some courses at the Atlassian University and today i logged the first time in at the Community Page.

For sure i would like see my hardly earned Badges at my Profil :D

Thanks in advance. **??**


Answers:
author: Dave Mathijs
body: Hi [@Sidar Yarar](/t5/user/viewprofilepage/user-id/5181631) welcome to the Atlassian Community!

From the University tab on your profile:

### Where are my credentials? {#toc-hId-2027325581}

Note that it takes up to 48 hours for a passed exam to be available as a new credential to display on Atlassian Community.  

Log into your [account](https://www.certmetrics.com/atlassian/login.aspx?ReturnUrl=%2fatlassian%2f) on the Certification Portal to verify your new credentials are there. If they are, then wait 24 hours and try the Community linking process again.  

Contact us at our [Support Desk](http://go.atlassian.com/learnerprofile) if you need further assistance. If your credentials are expired, or if you have never earned any credentials, visit [atlassian.com/certification](https://www.atlassian.com/university/certification) to earn new credentials.

comments: author: Sidar Yarar
body: Thanks [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) , now i registered at the Certification Portal too.  
At the moment the Badges aren?t shown, but i will wait as you said. ?  

Thanks again for your quickly reply.


Tags: account

badge

profile
Is it possible to rename https://start.atlassian.com/ (the subomain)
Asked by Ravid:

Dear all,

Is it possible to rename <https://start.atlassian.com/> (the subdomain)  

To something like:  
<https://companyname.atlassian.com/>

Thanks a lot!!!  
Ravid


Answers:
author: Dave Mathijs
body: Hi [@Ravid](/t5/user/viewprofilepage/user-id/4927950) , no, it's a standard subdomain of Atlassian, but I rarely use it.


author: Ravid
body: Yes or no?


author: Frank Priboy
body: Yes, it is, in fact it's common.


Tags: account

subdomain
Need to understand what exactly Jira administer can do with admin access in Jira cloud not org admin
Asked by ALLA ATCHYUT KARTHIK:

Hello Team,

I have admin access for jira cloud, Now I need to know how the admin access works in jira cloud, Is all the options visible to me ? or else I need to have org admin access to see all the options?

Regards,

Karthik


Answers:
author: Manoj Gangwar
body: Hi [@ALLA ATCHYUT KARTHIK](/t5/user/viewprofilepage/user-id/4425494)

* **Jira Admin Access:**

  * Manage projects, issue types, workflows, and permissions within specific projects.
  * Configure project settings and create custom fields.
  * Manage users and groups for the projects you administer.
* **Organization Admin Access:**

  * Manage all Jira projects across the organization.
  * Control billing and subscription settings.
  * Access to global settings, such as user management for the entire organization, security settings, and site-wide configurations.

Ref-

<https://support.atlassian.com/user-management/docs/give-users-admin-permissions/>


author: Shikha Verma
body: Hi [@ALLA ATCHYUT KARTHIK](/t5/user/viewprofilepage/user-id/4425494) You can refer this document for better understanding.

[What are the different types of admin roles?](https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/)  
[Users and permissions](https://www.atlassian.com/software/jira/guides/permissions/overview#what-are-users-and-groups)

Hope this will help!


author: Shreeja J
body: Hello [@ALLA ATCHYUT KARTHIK](/t5/user/viewprofilepage/user-id/4425494)

As a Jira admin, you have access to most of the settings related to managing projects, users, workflows, permissions, and schemes within Jira Cloud. However, some settings---such as user management across all Atlassian products, billing, and security features (SSO, password policies)---require Org Admin access.

For a detailed overview of what each role can do, I recommend reviewing the following official Atlassian documentation:

* [Jira Admin Documentation](https://community.atlassian.com/t5/App-Central-articles/Everything-You-Need-to-Know-about-Being-a-Jira-Administrator/ba-p/2692077#:~:text=Jira%20Admin%20is%20a%20person,specific%20needs%20of%20the%20organization.)
* [Org Admin Documentation](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/)

These resources should give you a clear understanding of the differences between Jira Admin and Org Admin access.

Hope this helps!

Thanks,  
Shreeja J


Tags: cloud

jira-cloud
Use automation for bulk change when value changes
Asked by Anders Ottosson:

Hello!

We have the following structure in Jira "Portfolio Epic" -\> "Epics" -\> "Stories" -\> "Sub-tasks".

When changing the "BU Number"-field in the "Portfolio Epic", I want a listener to catch that and copy that value to all children (from Epic-level all the way down to sub-task-level).

I'm able to create the listener using automation and successfully apply the value down to all stories if changed on the Epic level, but that is not what I want. I want this to be triggered when done on Portfolio Epic level and then as mentioned to ripple down the change all the way down to the sub-tasks.

Any ideas or suggestions?

/Anders


Answers:
author: Cristian IONESCU
body: Hi Anders,

You can try the following:

**Automation 1**

1.When value changes for BU Number

2.Issue Type equals Portfolio Epic

Branch 3.For: Children

4.Issue type equals Epic

5.Then: Edit Issue fields: BU Number (Copy from Parent issue)

**This will copy the value from Portfolio Epic to Epic**

**Automation 2**

1.When value changes for BU Number

2.Issue Type equals Epic

Branch 3.For: Children

4.Issue type equals Story

5.Then: Edit Issue fields: BU Number (Copy from Parent issue)

**This will copy the value from Epic to Stories**

**Automation 3**

1.When value changes for BU Number

2.Issue Type equals Story

Branch 3.For: Children

4.Issue type equals Sub-task

5.Then: Edit Issue fields: BU Number (Copy from Parent issue)

**This will copy the value from Stories to Subtasks**

Please ensure you have check the "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule." from Rules Details tab for each rule.

Hope this helps.

comments: author: Anders Ottosson
body: Ah, was thinking about doing this in three steps also, but hoped that I could do it in one automation.

Thanks I will do it this way and mark your solution as accepted once completed.


author: Anders Ottosson
body: Hello!

I'm struggling to find the "Branch 3.For: Children" option. There are a lot of other options, like "Sub-tasks", "Parent", "Stories", "Epic (Parent)". But I cannot find any "Children".

![2024-09-24_14h58_10.png](https://community.atlassian.com/t5/image/serverpage/image-id/348997i7165AEE044A90398/image-size/large?v=v2&px=999 "2024-09-24_14h58_10.png")

Regards, Anders


Tags: cloud

jira-cloud
I am unable to move issues on the board
Asked by Ganesh R:

HI All,

Can someone please tell me why I am getting this issue? I have never seen this before and I have created so many boards and never saw this before.   

I have created a main bord and this board (BT) gets the issues to backlog once the issues are created on Main Board and is assigned to team BT.  

**The filter I have used on BT Board is:**

**(project= "Main Board" AND "Team\[Team\]"= 4d0bbd44-7c64-4b24-8434-0dbe73cc2c31) OR project= "Backend Team"**Please help me with this. I want to correct this.

Thank you.![Screenshot 2024-09-24 143103.png](https://community.atlassian.com/t5/image/serverpage/image-id/348909iA6632A1D773EF35D/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 143103.png")


Answers:
author: Shreeja J
body: Hello [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)   

Thank you for reaching out!  
It seems the issue might be due to permissions or workflow conditions. Here are a few things you can check:

1. Ensure you have the "Transition Issues" permission, which allows you to move issues between columns.
2. There might be a condition in the workflow preventing issues from moving to certain status. Please check if any conditions are set for transitioning between statuses. If conditions exist, they could be causing the issue.
3. Double-check if the projects ("Main Board" and "Backend Team") have the same settings for workflows and permissions, as differences can cause this issue.

Thanks,  
Shreeja J


Tags: cloud

jira-cloud
Edit a specific field in closed Issue
Asked by Saravanakumar C:

Use case is, I want a specific field(label) to be always editable even if the issue is closed.

We do not want to remove existing workflow property too.

Is there any way to achieve it?


Answers:
author: Cristian IONESCU
body: Hi Saravanakumar,

1.You can simply add the field to the **Edit Issue Screen** for issues.

2.Create a new transition from final status (eg. Close-\>Close) and add a screen that include the field. You may restrict this transition to elevate roles as Admin, Project manager, etc.

Hope this helps.


Tags: data-center

jira-data-center

jira-server

server
Could you please confirm if the pricing to use the plugin can be limited to only 10 users as the pl
Asked by Shefali Tayade:

We want to install the plugin in JIRA Sandbox named "Great gadgets for Jira cloud: Agile charts, Reports \& KPIs". We have total 52 users on Sandbox JIRA instance .  

Could you please confirm if the pricing to use this plugin can be limited to only 10 users as the plugin is free for up to 10 licenses ?  

<br />


Answers:
author: Cristian IONESCU
body: HI Shefali,

In Jira Cloud, the pricing model for plugins (marketplace apps) is typically based on the **total number of users** in your Jira instance, not just the number of users who need access to the plugin.

This means that even if you only want 10 users to use the plugin, the billing will reflect the total user count of your Jira instance, which in your case is 52 users. Since the plugin is free for up to 10 users, but you have 52 users on your instance, you would likely be billed according to the pricing tier for 52 users.

Hope this helps.


Tags: cloud

jira-cloud
How to configure jirabot in mattermost?
Asked by Andrey Ivanov:

Hi all! Recently switched from Slack to Mattermost. It is necessary to implement alerts in Mattermost channels, for example, in some project a task is created/deleted and a notification is sent to my channel. As I understand it, this is done through OAuth, are there instructions on how to configure OAuth? And is it necessary to create a webhook for each project in Jira so that it can be sent to separate Mattermost channels?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please refer to the following link to configure webhook for required events.

<https://docs.mattermost.com/integrate/jira-interoperability.html>

comments: author: Andrey Ivanov
body: Hello! This button didn't work, unfortunately I still get it? How can I tell the difference? Otherwise my integration doesn't work![Screenshot 2024-09-25 172626.png](https://community.atlassian.com/t5/image/serverpage/image-id/349283iED6E27A7AD3E2E26/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 172626.png")


author: Mohanraj Thangamuthu
body: Hello, thanks for the update. Any specific button is not working ?. Also you have configured the webhooks already ?


author: Andrey Ivanov
body: I made a webhook, it partially works, but when I create a task in the project, the alert does not come to the channel


author: Andrey Ivanov
body: Also here, when I try to share my application, there is a privacy policy line, where can I get this and what is it? Is there documentation on this?![sharing.png](https://community.atlassian.com/t5/image/serverpage/image-id/349434iB81765CA13B49286/image-size/large?v=v2&px=999 "sharing.png")


Tags: cloud

jira-cloud

oauth

webhook
How to enable Tempo app for all issues?
Asked by Kis Tam?s:

Dear Members,

I would like to enable Tempo app for all isses instead of enable it for one-by-one.

Is there any possibility for that?

So instead of doint the floowing click one-by-one:

![Tempo_enable.png](https://community.atlassian.com/t5/image/serverpage/image-id/348895i6793DCED37108610/image-size/large?v=v2&px=999 "Tempo_enable.png")

I am looking for a global solution.

Thanks, TK


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. From Settings \>\> Issues \>\> Time tracking, Tempo is already selected ?

comments: author: Kis Tam?s
body: Thanks for the response, but

yes, 'Time tracking provider' is set to Tempo.


author: Mohanraj Thangamuthu
body: Thanks for the update. Also please confirm from project settings \>\> Issues \>\> Screens and make sure 'Time tracking' is added.


author: Kis Tam?s
body: I add 'Time tracking' field to the context fields on all issue type related screens, but still Temp has to be manually enable.d to be avaialble for the issues. :/

Just to be sure, I am looking for a global solution to enable the Tempo section encircled with black:

![tempo.png](https://community.atlassian.com/t5/image/serverpage/image-id/349433iE78958DED694C4BD/image-size/large?v=v2&px=999 "tempo.png")


Tags: cloud

jira-cloud
Transition failed Internal server error
Asked by Natascha Dabrowski:

Hi,

in my workflow I get following error:

Transition failed {#toc-hId--327358102}
---------------------------------------

Internal server error  
I checked the transitions and the automatisations in the background, i cant find the error. The audil logs are working without troubles.  
Could anyone help me?


Answers:
author: Seon Shakespeare
body: Hi Natascha,

Here are some common causes for "transition failed" errors:

* **Workflow post-functions:** Check if any post-functions are trying to use deleted custom fields or users.
* **Permissions issues:** Make sure the user has the right permissions to do everything involved in the transition
* **Workflow conditions:** Double-check that your conditions are set up correctly

Hope this helps!


Tags: cloud

jira-cloud