youngmon/atlassian-qna huggingface dataset:
I am unable to transfer products from my organizations
Asked by Douglas Oliveira:

Hello, setting up my Jira products, and have now 3 different organisations. Would like to get rid of two of them, but as far as I've understood it's impossible. So I tried transferring both to the only one I'd like to keep, but I keep receiving an error message saying like

The action cannot be performed at this time. Try later.  
Somebody can help me about that? I'm administrator of every organisation, and the only one with a verified domain is the target one.

Here attached an image of what I get; it's in portuguese, but you can see the error message at the end.![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/170706i602E07DD44FE3534/image-size/large?v=v2&px=999 "1.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/170707i394E92C325A25852/image-size/large?v=v2&px=999 "2.png")![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/170708iFA5C382E228177EE/image-size/large?v=v2&px=999 "3.png")


Answers:
author: Curt Holley
body: Hi [@Douglas Oliveira](/t5/user/viewprofilepage/user-id/4645731)

Welcome to the community!

Have a read of these: [Unable transfer site to another organization (atlassian.com)](https://community.atlassian.com/t5/Jira-Software-questions/Unable-transfer-site-to-another-organization/qaq-p/1829793)

[Solved: Transfer all products to another organization you ... (atlassian.com)](https://community.atlassian.com/t5/Jira-questions/Transfer-all-products-to-another-organization-you-administer/qaq-p/1832226)

comments: author: Douglas Oliveira
body: Thank you very much!
Shared projects changes
Asked by Vikki Cooke:

Hi

I have two Jira projects that were set up together using the same workflow, screens etc. I now want to decouple them and have a separate workflow/screen schemes etc. I have made copies of the the screens/workflows to use on one project, but I cant find a way of changing one without impacting the other can someone help please?


Answers:
author: Sandesh Shetty
body: [@Vikki Cooke](/t5/user/viewprofilepage/user-id/3307341) Please follow bellow steps:

1) Copy screen and Workflows

2) Modify Screens and workflows

3) Copy Screen and Workflow schemes

4) Add copied screens and workflows for the copied schemes

5) Attach new schemes to neccessary project
disable quick key or change them
Asked by Jon:

jira has some preset quick keys. the issue is our users push these letters when filtering and it will often times perform the task of the quick key. It may create an issue or assign an issue when we do not want it to. is there anyway to disable or change the Quick keys to a figure that doesn't get used?

thanks.


Answers:
author: Brant Schroeder
body: [@Jon](/t5/user/viewprofilepage/user-id/1628601)

Each user has the ability to disable keyboard shortcuts. This can be done by clicking the help icon, selecting keyboard shortcuts and then disabling them.

![capture.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/170115i4C404693ED3FCA9C/image-size/large?v=v2&px=999 "capture.jpg")


Tags: cloud
Can you move a a task on a business project to a software project?
Asked by Emily Dunn:

Hi!

Is it possible to create a task in a business project and then move or copy it to a JIRA software project (and follow it to completion)?

Thank you!


Answers:
author: John Funk
body: Hi Emily - Welcome to the Atlassian Community!

Yes, you can create a business project issue and then Move it to another project type. Or you can use Automation for Jira and copy/clone it another project.

comments: author: Emily Dunn
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) thanks so much for the warm welcome!

When I attempt to move an issue either from a business project to a software project (or vice versa), I only see other business projects (or software projects) in the destination project dropdown. Am I missing something? Or is it, perhaps, a system/global setting that needs to be adjusted?

Thank you!


author: John Funk
body: Can you share a screenshot?

Do you have Browse Project permissions on the other projects?


author: Emily Dunn
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) - I am so sorry. I've got it sorted now. Moving too fast and not paying attention. :(   

Thank you for your help!


author: John Funk
body: You are welcome - glad you got it working!


author: Jose Baerga
body: [@Emily Dunn](/t5/user/viewprofilepage/user-id/4645733) , How did you solve this issue?   
Thanks!


author: Emily Dunn
body: [@Jose Baerga](/t5/user/viewprofilepage/user-id/859371) - Hi!

1. In the business project issue, click on the actions menu ( . . .) in the upper-right corner, then click **Move**.
2. In the **New Project** drop-down, either start typing the name of software project. \[This is where I messed up and moved to fast. I didn't realize I could start typing in the name of the software project.\]
3. Once you locate it, click on the name.
4. Change the issue type, if needed.
5. Click **Next**.
6. On the *Map Status* page, adjust the status of the new task.
7. Click **Next**.
8. On the *Update fields*page, add any information/details that may be needed.
9. Click **Next**.
10. On the *Confirm changes*page, review all of the details you entered.
11. Click **Confirm**.

I assume that you will need to have some level of permissions \[Admin or Product Manager or other\] to be able to move the issue from one board or another.

I hope that helps!


author: Jose Baerga
body: [@Emily Dunn](/t5/user/viewprofilepage/user-id/4645733) Thank you! I found out what the problem was. I needed to remove it from the parent and convert it into its own issue. W/O that step, the "move" option didn't include the project.  

Thank you for including the steps!
Tempo account attached to the project
Asked by Nune Arslanian:

Hey,

I have different projects in Jira Work Management to which I have different Tempo accounts set as default. In some of the project the account does not show on the task level when I create a new task. In other projects it's automatically fills the filed.

How can I fix that, so in every task, sub-task the account automatically fills in?

Thanks,

Nune


Answers:
author: Rob_Huntley_Tempo
body: Nune,

If you have project admin access, browse to your project settings and go to accounts.

Select the account you want to use as your default account and then either confirm its set as the default or add it using the Set Default button.

![2021-11-23_17-13-33.png](https://community.atlassian.com/t5/image/serverpage/image-id/170681iD88216C1FB89F7BE/image-size/large?v=v2&px=999 "2021-11-23_17-13-33.png")

You can read more about linking Tempo Accounts here:

<https://help.tempo.io/cloud/en/tempo-timesheets/organizing-data-using-accounts/linking-accounts-to-jira-projects.html>

Rob


Tags: cloud

tempo-timesheets
List View
Asked by Ayannah Barnhill:

My boss would like our view to change from Board to list. If we switch to list will this change it to a company managed project or remain the same team manager project ?


Answers:
author: John Funk
body: Hi Ayannah - Welcome to the Atlassian Community!

I am bit confused by your question, as both the Board and List are available for JWM projects.

What type of project is it currently?

comments: author: Ayannah Barnhill
body: We added in list view - we are trying to have the columns as the status

(in progress done ect.) is that possible to do in the list view? This is a team managed project


author: John Funk
body: You should be able to see the status in the list field. But, you cannot have different columns for each status if that is what you are asking.

![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/169901i702328E8AB5363A5/image-size/large?v=v2&px=999 "screenshot.png")
How can I query for unestimated tasks?
Asked by Mark Galvin:

I want to run a Quick filter to show tasks without estimates


Answers:
author: Jack Brickey
body: That depends on what field you are using for estimation. If for example you use Original Estimate then try the following

**originalEstimate is EMPTY**


author: Curt Holley
body: and, if you are using a Jira work Management project, there is no quick filter concept in them. You would need to switch to a Jira software project.
Assigning a Sub Task without opening is not working
Asked by Markus Hoffmann:

Hi

I have a few projects.

Behavior in first project:

- Create Subtask

- Possibility to assign in List

In the second project i can not assign the sub task from the list. I have to open it first.

Is there a setting for this?

Second Project:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/169896i51B80A8A10D3662D/image-size/large?v=v2&px=999 "image.png")

First Project:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/169897iD395292ED7D7D14E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi Markus - Welcome to the Atlassian Community!

PLC-57 has a different icon than the standard sub-task, and there is a blue bar next to the priority. What is different about that issue? How was it created? I am able to modify the assignee for regular sub-tasks.

comments: author: Markus Hoffmann
body: Hi

No, the icon changes when the mouse gets over it.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/169918i43173187CC5D9296/image-size/large?v=v2&px=999 "image.png")

It is the same Sub task type.

The only difference is the Project, the parent issue type and the workflow.

But i also tried the issue type and the workflow in the other project and it works there


author: John Funk
body: That's very strange. Can you update it on PLC-56? Also, I don't see the green or blue bar to the left of the priority on mine.

And if you open the sub-task itself, you are able to change the assignee?


author: Markus Hoffmann
body: Yes, i am am able to change the assignee when i open the sub task


author: John Funk
body: I would submit a support ticket to Atlassian. Please post back here with the resolution.

<https://support.atlassian.com/contact/#/>


Tags: cloud
Please help me find a way to fix the list view of a project in Jira Work Management for all members
Asked by HANUI KIM:

Please help me find a way to fix the list view of a project in Jira Work Management for all members of the project.

* I was able to create/add new fields for a new project
* I could edit columns to have the additional fields that I created appearring on the list.
* Now I have an organized list customized for the new project
* As an admin, I thought my view of the list could be shared with the members
* But it seems every member of the project should do the same job of 'adding fields, rearranging columns' to view the same list that I'm looking at

**How can I fix the list view for all the members of the project?**


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@HANUI KIM](/t5/user/viewprofilepage/user-id/4587743), welcome to the community!

If you're open to solutions from the [Atlassian Marketplace](https://marketplace.atlassian.com/), you may want to have a look at [JXL for Jira](https://marketplace.atlassian.com/1224710). It allows you to configure table/list-like views on your issues (called Sheets) that can then be viewed by all team members. JXL supports all fields and all project types (including Work Management projects), and comes with all the features you love from Excel, Google Sheets, etc.

This is how it looks in action:

![jxl-in-action.gif](https://community.atlassian.com/t5/image/serverpage/image-id/169609i8C0C3152551DBF48/image-size/large?v=v2&px=999 "jxl-in-action.gif")

You can also find a short explainer video of JXL [here.](https://www.youtube.com/watch?v=SBmY6bCOvnY)

(Disclaimer: I work on JXL :))  

Hope this helps,

- Hannes


author: Sandesh Shetty
body: [@HANUI KIM](/t5/user/viewprofilepage/user-id/4587743)

You can create a filter and you can change the column configuration for that filter. Then you can share that filter with all the users. Please find the doc. for the same <https://support.atlassian.com/jira-cloud-administration/docs/configure-the-default-issue-navigator/>

![Screenshot_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/169581i5C4EB0217F1C0BE2/image-size/large?v=v2&px=999 "Screenshot_1.png")


Tags: cloud
IP allowlisting for Jira Work Management
Asked by Rudolph Braun:

When IP allowlisting for Jira Work Management will be availble?


Answers:
author: Brant Schroeder
body: [@Rudolph Braun](/t5/user/viewprofilepage/user-id/4638634) Welcome to the Atlassian community

IP allow list are available with premium cloud plans <https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/>

comments: author: Rudolph Braun
body: Dear [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

Thank you very much for your fast answer! As far as I know premium cloud plans are not available for Jira Work Management: <https://www.atlassian.com/software/jira/work-management/pricing>


author: Rudolph Braun
body: Are premium cloud plans really not available for Jira Work Management? Is there another way to get allow listing? Thanks a lot.


author: Rudolph Braun
body: [@Dave Meyer](/t5/user/viewprofilepage/user-id/781684) Are premium cloud plans really not available for Jira Work Management? Is there another way to get allow listing? Thanks a lot.


author: Dave Meyer
body: [@Rudolph Braun](/t5/user/viewprofilepage/user-id/4638634) Jira Work Management is a relatively new offering and we have not yet launched Premium and Enterprise plans specific for JWM yet. However, for some common features in the Jira family, as long as you have a Premium plan for one Jira product in the site, the features you enable will be available for all Jira products.

So you can see that in the IP allowlisting UI, the IP allowlist is enforced for all Jira products, including Jira Work Management.

![Screen Shot 2021-11-18 at 4.23.07 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/170098i4B1BF099D28048CE/image-size/large?v=v2&px=999 "Screen Shot 2021-11-18 at 4.23.07 PM.png")

So while you can't purchase Jira Work Management Premium, if you have a Jira Software Premium or Jira Service Management Premium subscription, you can enable IP allowlisting for that site and it will apply to Jira Work Management as well.


author: Rudolph Braun
body: Hello, [@Dave Meyer](/t5/user/viewprofilepage/user-id/781684) Thank you very much! This helps a lot! Best regards Rudolph


Tags: cloud
Mobile version list view JIRA WM
Asked by Robert Heesen:

Hey there,

we are testing JIRA work management right now and have a lot of people on the ground using the JIRA mobile app.

However, the tasks are displayed only in board view in the mobile app which is quite cumbersome if you have a large number of tasks. Is the list view planned anytime soon in the mobile app?

Regards,

Robert


Answers:
author: Jack Brickey
body: Hi Robert, welcome to the community.

so if I click on issues I can use JQL to search for issues in any of my business projects and haven show in list view. Can you not do so?

project = test
Why are epics separate in timeline view of jira work management
Asked by Melle van Keulen:

To get a good overview of a schedule you would expect issues to fall directly under the related epics. I wonder why this is not the case in Jira Work Management? Or am I overlooking some configuration option(s)?


Answers:
author: John Funk
body: Hi Melle,

I think this will eventually be coming, but just realize that JWM is still a work in progress and under development to an extent.

comments: author: Melle van Keulen
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)

So:

We have 6 projects setup through work management and want to have a clear overview of these projects via Gantt-chart. Because the timeline in JWM is not fullfilling this requirement, we need to consider other options.

As someone else mentioned somewhere in the community: "*The "Timeline" feature, does not appear as robust as the Roadmap feature, especially in that I cannot re-order the issues on the list or show their connection to their related Epics."*

As far as I know, we could use an add-in (e.g. structure.Gantt) or use roadmaps in JSW. In case of roadmaps in JSW, we would have to purchase JSW,and create and set up all these projects again, right?

What would you advise to do?

Kind regards,  
Melle van Keulen


author: John Funk
body: You would have to create new projects in JSW, yes. But then you could bulk move/migrate the issues in your JWM projects to the new JSW projects. Then you could use the Roadmap feature.

You would need a premium subscription if you wanted to do Advanced Roadmaps and have all of the Epics across all of the projects appear in a single plan. (or use an add-on).


author: Melle van Keulen
body: Great, thank you for the clarification [@John Funk](/t5/user/viewprofilepage/user-id/7148) !

I read it's not standard to have a multi-project roadmap, so what does "plan" mean?


author: John Funk
body: The "plan" is what a roadmap is called in the Advanced Roadmaps which can include multiple projects. But again, you have to have a Premium Subscription to do that.


author: Maggie Bianchi
body: Since it's been 3 years since this question was asked and it's still not connected... should I assume this fix is not coming for Jira Work Management?


Tags: cloud
JIRA Portfolio - Grouping by skills
Asked by alex Scheurkogel:

In JIRA Porfolio, in the Scope and Reports screens, one can changing the grouping from "None" to "Team" or "Person".

Is there anyway one can extend this to include "skills" or "stages"?

The idea is to be able to drive a conversation around e.g "Front End" capacity, before actually looking at which people are free.

I want to be able to talk around what I need done before I commit people, instead of talking around who I have available to determine what work I can do.


Answers:
author: Moga
body: Hi Alex,

To show Skills and Stages on scope view, you will need to expand the Estimates. You will need to click on the + sign beside the Estimates column:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/35415i733ECB8D18604E41/image-dimensions/567x79?v=v2 "image.png")

Best Regards,  
Mogavenasan

comments: author: alex Scheurkogel
body: I'm specifically looking for this view under "schedule" and "capacity" style reporting.

Technically if these filters can be controlled via APIs I would be fine writing code to do it too.


Tags: advanced-roadmaps
Portfolio created Initiatives with keys with no numbers?
Asked by paul:

Hi, I've playing with Portfolio for Jira, and ran into something I don't understand. Here's what I did:

1. Began a Portfolio for Jira trial.
2. Created a new Portfolio Plan with inputs from three existing project boards.
3. Created a new 'Roadmap Initiatives' (INI) project using the Agile template.
4. Added an 'Initiative' issue type to INI.
5. Mapped that Initiative type in the Portfolio Plan.
6. Added the INI project to the Portfolio Plan.

So now this all seems to look, and work fine, except...

1. I used the Portfolio interface to create two new initiatives; then
2. I used the INI board to create a third initiative

And to my surprise the third initiative has key INI-1, and first two both have key INI (with no numbers).![Portfolio for Jira.png](/t5/image/serverpage/image-id/32678iB9FD29523348F7CE/image-size/large?v=v2&px=999 "Portfolio for Jira.png")

Now if I click the two INI links and/or the INI-1 link, then the right information is shown in the right panel for each of the three initiatives. So the data is there...

My questions are:

1. are these keys-with-no-numbers normal?
2. where is the data for those first two initiatives being stored? somewhere in the Portfolio system, or in the INI project? (I can't see them listed anywhere outside the portfolio UI)
3. where/how can I get deep links to those first two initiatives? (In case I want to reference them in Confluence, emails, etc)
4. should I be avoiding the first type?
5. how can I delete (if I want to) those first two initiatives? (Can't see any way to do it)

Thanks! :)


Answers:
author: paul
body: Ah, nevermind. A colleague pointed out that its because I had "uncommitted changes". Once committed, the first two became INI-2 and INI-3.

So I guess its expected, albeit a little un-intuitive at first.

Cheers.


Tags: advanced-roadmaps
License number of users
Asked by Gabriela Telleria:

Hello,

Our portfolio license is giving us the following error:

Incompatible con la licencia del producto (diferente n?mero de usuarios)

Which means:

Incompatible with the product license (different number of users)

But i want to know with which product? we have a jira core 10 users license and a service desk 50 users license, but i dont need our jira service desk users to use the portfolio.

Thanks


Answers:
author: Kian Stack Mumo Systems
body: You will need to purchase a 50 user license, I believe. All of your service desk agents get JIRA core by default.


Tags: advanced-roadmaps
SQL query to export Issuekey-Portfolio Team id
Asked by Cristina_Abunei:

Hello,

I need an export for all the issues that have the Portfolio Team set containing the issuekey and the team id.

JQL retrieves the team name and I also have over 30 000 such records so this doesn't help

I'm trying to find a connection between the jira issues and the Portfolio database tables in order to get this info but I can't find any documentation regarding how this relation is established.

The teams are not in customfieldvalue table, even though I can find the Team in the customfield table.

AO_D9132D_ASSIGNMENT_EXT seemed to be the answer but for one issue id it retrieves hundreds of records, none of which contain the correct Team id.

Has anyone managed to do this/found some documentation on the Portfolio database schema?

Thanks!


Answers:
author: Mohamed Benziane
body: Hello [@Cristina_Abunei](/t5/user/viewprofilepage/user-id/853657)

You can try this

```
https://jiradomain/plugins/servlet/active-objects/tables/list
```

It will retrieve all table associated to portofolio. It could be a good start.

Hope this helps

Regards

comments: author: Cristina_Abunei
body: Hi,

I have the tables retrieved from the JIRA database but no idea how they relate to each other and to the other JIRA tables.

Thank you,

Cristina


author: Trupti Kamble
body: Hi Cristina,

Is this resolved?

Thank you,

Trupti


Tags: advanced-roadmaps
Jira Portfolio Billing
Asked by Cassio Reis:

Hi,

Today I have 52 users in JIRA Core. Can I have a separate Jira Portfolio group of users up to 10 to be charged deferentially?!

Thanks.


Answers:
author: Bastian Stehmann
body: Hi,

The license of portfolio must match the user tier of the Jira license.

If you want to license only some of your users, you have to set up a new Jira instance with only that users, then you can have portfolio licensed for that group of users.

comments: author: Cassio Reis
body: Ok Thank you.


Tags: advanced-roadmaps
How to filter for member
Asked by Marc Dzierzawa:

We are using portfolio for planning which works very great so far.

Sometimes we need to see just the plan for only one member of a team. Is there a possibility to filter for just a member and not for the whole team? Or is there a setting which shows up the schedule/target schedule grouped by member like it is done for the capacity view when its grouped by person?


Answers:
author: Jack Harding
body: Hey [@Marc Dzierzawa](/t5/user/viewprofilepage/user-id/1193956)!   

It is not possible to filter by member, however you **can** group by person on the **schedule report.**Hope this helps!

-Jack

comments: author: Marc Dzierzawa
body: That is exactly what I'm searching for. Thank you :)


author: Jack Harding
body: Absolutely [@Marc Dzierzawa](/t5/user/viewprofilepage/user-id/1193956)!


Tags: advanced-roadmaps