youngmon/atlassian-qna huggingface dataset:
Verification email not received
Asked by Hassen Hammeche:

Hello,  

I was added in an organization (Jira \& Confluence products) and I'm stuck at the email verification step. No email reveived (I checked also in spam folder).

<br />

Can you help me with this issue?


Answers:
author: John Funk
body: Hi Hassen - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if your email address has been added to the suppression list.

<https://support.atlassian.com/contact/#/>


Tags: cloud

confluence

jira-cloud
ask for quote
Asked by karine pommeret:

hello

Please send me the renewal quote for \*\*\*\*\*;

Support Entitlement Number: \*\*\*\*\*\*

Here is the request

- jira cloud standard 100 users annula payment renewal

- easy agile teamrhythm cloud 100 users annual payment renewal

thank you


Answers:
author: Peter Van de Voorde
body: Hi [@karine pommeret](/t5/user/viewprofilepage/user-id/5555213) ,  

Welcome to the Atlassian User Community, we can't help you with these quotes.  
You'll need to either reach out to your Atlassian Partner, or go through the Atlassian Marketplace.   

I did remove any sensitive information from your post as it might be abused.  

Cheers,  
Peter


author: John Funk
body: Hi Karine - Welcome to the Atlassian Community!

Also, if you would like to work with an Atlassian Solutions Partner for that, feel free to connect with me through LinkedIn:

<https://www.linkedin.com/in/john-funk-92261a38/>


author: Dave Mathijs
body: Hi [@karine pommeret](/t5/user/viewprofilepage/user-id/5555213) welcome to the Atlassian Community!

For an answer to this question, I'm referring to the following documentation article: [Manage Atlassian quotes](https://support.atlassian.com/subscriptions-and-billing/docs/manage-quotes/)

Only a Billing admin can request a quote.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Not Receiving Email Notifications
Asked by Raman:

Hi [@Andy Heinzer](https://community.atlassian.com/t5/user/viewprofilepage/user-id/541137)

I have also seemed to stop receiving my JIRA emails all of a sudden. Could you please check if there is something being bounced or blocked?

I have a reminders app set up, the logs for the app show that the emails are being sent and rescheduled, but I don't seem to receive any, everything was fine till a couple of days back.

Thanks,

Raman


Answers:
author: Samuel Gatica
body: Hi [@Raman](/t5/user/viewprofilepage/user-id/5370989)

We had a similar issue last month and it was a block from Atlassian. I suggest you open a ticket with Atlassian <https://support.atlassian.com/> as they are the only one that can fix that problem.

Best regards

Sam


Tags: cloud

jira-cloud
Advanced Roadmaps for Jira is disabled and the Plans tab is missing
Asked by Software Licenses Virtamed:

Hi there, since a bit we have the issue as described in this:

<https://confluence.atlassian.com/roadmaps-kb/advanced-roadmaps-for-jira-is-disabled-and-the-plans-tab-is-missing-1402667142.html>

Is there really no better way to debug this?

I can attach the log from last failed start:

<https://pastebin.com/LLH6g3r1>

Best

David


Answers:
author: Laurie Sciutti
body: Hi [@Software Licenses Virtamed](/t5/user/viewprofilepage/user-id/659889) \~ the kb steps seem pretty thorough to me in pinpointing and remediating the potential causes. I didn't look through your error log but if it's simply a matter of re-enabling the Roadmaps add-on, that at least would get you back up and running until the next app restart (if the cause isn't just that it was disabled).

comments: author: Software Licenses Virtamed
body: Hi, the Advanced Roadmaps Plugin can't be started or stopped manually as it's bundled with Jira since 8.15.0.

Really, why is there no plugin startup order if there are some plugins that rely on others to be running before?

There are no duplicate plugin JAR files, also I once tried to clean the plugins dir and re-install them manually


Tags: data-center

jira-data-center

jira-server

server
criteria for releasing versions.
Asked by jeroen_wilmes:

We do use Releases in JIRA for releasing versions.

We do NOT use resolutions.

Criteria for Releasing versions is that all issues need to be in status done AND resolution may not be "unresolved".

Is it possible to change the criteria for releasing issues in Jira Cloud?

As we do not use resolutions (status is enough) all issues have the default value "unresolved" and for that reason we cannot release a version, other than " accepting all unresolved issues" which is not a nice way to work.


Answers:
author: Dave Mathijs
body: Hi [@jeroen_wilmes](/t5/user/viewprofilepage/user-id/4606019) You may not use Resolutions as criterium for your releases, but the Resolution field is essential for Jira to determine whether an issue is open or resolved (i.e. done)

Why don't your set an automatic resolution (f.e. Done) for status 'Done' via a post function in your workflow?

comments: author: jeroen_wilmes
body: Thanks Dave,

I agree on this. I had a closer look on how we organized the workflows and I discovered that we dit not set it up consequently.

Either we should use a screen for giving a resolution value and make that field required via the validator for entering the status.

or

We should give the set the resolution field to "resolve" by creating the post function entering the status done. (and don't forget to clear that field if we enable issue to be re-opened again.


author: John Funk
body: Hi Jeroen - Welcome to the Atlassian Community!

No, you will not be able to change the criteria. Is there a reason you do not want to populate the Resolution field when completing an issue?

comments: author: jeroen_wilmes
body: Thanks John, see above.


author: John Funk
body: You are welcome.


Tags: cloud

jira-cloud
email notifications
Asked by Yoon:

Hello everyone, I haven't been receiving any email notifications and comment when changes are made on a project and communicate with my co workers on time. I have tried changing the settings on my account but nothing worked. Is there an email suppression issue. How can I resolve this?


Answers:
author: John Funk
body: Hi Yoon - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if you are on their suppression list.

<https://support.atlassian.com/contact/#/>


author: Dommalapati Chandrababu Naidu
body: Hi [@Yoon](/t5/user/viewprofilepage/user-id/5407033) ,

Welcome to Atlassian Community!

Are you able to receive email from Atlassian earlier?

Kindly check with your email services admin regarding any suppression from atlssian.net or atlassian.com domains.

Thanks,

Chandrababu


Tags: cloud

jira-cloud
Blank Page - Administration
Asked by Amber Mountford:

![Screenshot 2024-07-29 121613.png](/t5/image/serverpage/image-id/338513iEBA87431806518F2/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 121613.png")


Answers:
author: Dommalapati Chandrababu Naidu
body: Hi [@Amber Mountford](/t5/user/viewprofilepage/user-id/5555133) ,

Welcome to Atlassian Community!

You need admin privilege's to access the administration settings. kindly check with your jira administrator.

Thanks,

Chandrababu


Tags: cloud

jira-cloud

not-applicable

user-management
How to turn off popups when I transition an issue
Asked by Torben Larsen:

Is there a way to turn off the popup congratulating me in following the workflow whenever I transition an issue?

This is a rage inducing popup and needs to go. I don't need to be told "good job" every time I transition an issue. We have a lot of different transitions. The popups are 100% useless and are just annoying.


Answers:
author: John Funk
body: Hi Torben,

I suggest your make your wishes known directly with Atlassian.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
Line chart showing creted/solved/pending tickets
Asked by Francesco Marchesini:

Hi all,

I would like to create a line chart in my dashboard that shows for each month the number of created, solved and pending tickets.

Is there this possibility? I'm using a standard chart that shows the cumulative total of created and solved ticket for each month + (in a separated line chart) the monthly trend of unsolved issue.

Thanks


Answers:
author: Danut M _StonikByte_
body: Hi [@Francesco Marchesini](/t5/user/viewprofilepage/user-id/5555108),

Per my knowledge, this is not possible with Jira's default gadgets.

But it can be easily done by using the **Cumulative Flow Diagram (CFD) gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app, which can display the number of tickets by status or status category on a monthly basis.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338800i71EA1EEFB038C9B1/image-size/large?v=v2&px=999 "image.png")

Hope this helps.

Danut.


Tags: cloud

jira-cloud
Autofill the "Team" field when selecting the person assigned to the issue.
Asked by Maximiliano Rojas:

I want to know if it is possible to create an automation so that the "Team" field is automatically filled once the assignee to the issue is selected.

It would be something like this:

Trigger: When the "Assignee" field is updated.

Condition: If the "Assignee" field is not empty.

Action: Update the "Team" field based on the value of the "Assignee".


Answers:
author: Tansu Akdeniz
body: Hi [@Maximiliano Rojas](/t5/user/viewprofilepage/user-id/5496057)

You can use this action to update the Team field in automation.

![team edit.png](https://community.atlassian.com/t5/image/serverpage/image-id/338512iA5B23D4BEB938B6D/image-dimensions/406x503?v=v2 "team edit.png")

As I know, you can't check assignee's team in conditions. So, you need to add if/else conditions in your rule.

These are open tickets:

[JRACLOUD-74842 Ability to search by Team using JQL](https://jira.atlassian.com/browse/JRACLOUD-74842)

[JRACLOUD-81400 Add support for membersof function in JQL](https://jira.atlassian.com/browse/JRACLOUD-81400)


author: Maximiliano Rojas
body: Here is the resolution I found and it works based on what both mentioned to me, if the assignee is one of: "name of the team members":

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338531i135F391437D47F56/image-dimensions/204x207?v=v2 "image.png")

THEN: (instead of putting the name of the JIRA field "TEAM", put the ID for the field and the team name, this solves it:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338532iC43142387DEF2B7C/image-dimensions/213x156?v=v2 "image.png")

And so with each team.

comments: author: Maximiliano Rojas
body: [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390) [@Rune Rasmussen](/t5/user/viewprofilepage/user-id/3628676) Ty for the hepl!


author: Rune Rasmussen
body: As far as I can find, there is no built in way to achieve this.

I can't find anything in any of the REST APIs that returns the group memberships of a user, and the GraphQL APIs relating to Teams doesn't seem to have a way to do it either.

You could probably find something in the Developer Tools (F12) of your browser, under the Network tab, if you snoop around in the Teams menu of Jira.  
This would probably be an internal API and a bad idea to use in your production setup.


Tags: assignee

auto-complete

automation

cloud

jira-cloud

team
Custom field edit restriction based on user/role permission Data Center
Asked by Omar Mohaidat:

Is there a way I can restrict custom field edit based on user/role permission in Jira Data Center

I tried below related to Jira Cloud, but it is not working for me

<https://community.atlassian.com/t5/Jira-questions/Custom-field-edit-restriction-based-on-user-role-permission/qaq-p/2031575>


Answers:
author: John Funk
body: Hi Omar - Welcome to the Atlassian Community!

You should see if the ScriptRunner Behaviours app can do that.

comments: author: Omar Mohaidat
body: is there any way to write scripts to change fields visibilty based on workflow stage and/or group of users?


author: John Funk
body: Nope. You will need the app.


Tags: data-center

jira-data-center

jira-server

server
Assign Reporter as the last comment's author
Asked by Ragavendran S:

I am working on Jira Automation rule, where we create tasks (create new issues) based on some label (ex: abc) in an epic (ex: xyz)

when person named John, added the label abc in xyz epic, it will create task1, task2, task3. I want to assign the tasks to John.   

how can I do that?

I am developing a Jira Automation rule to create tasks whenever a specific label (for example, "abc") is added to an epic (for example, "xyz").

When a user named John adds the label "abc" to the epic "xyz," I want the automation to create task1, task2, and task3 and assign these tasks to John. How can I achieve this?


Answers:
author: John Funk
body: Hi Raga,

Can you share the automation rule? All of us Johns want to see it. :-)

And I suggest you assign all of the tasks to Jack.

comments: author: Ragavendran S
body: ![Rule.png](https://community.atlassian.com/t5/image/serverpage/image-id/338521i84E142EBE1444126/image-size/large?v=v2&px=999 "Rule.png")![Task Creation.png](https://community.atlassian.com/t5/image/serverpage/image-id/338522i1C036A2B6D8F0971/image-size/large?v=v2&px=999 "Task Creation.png")  

<br />

In the task creation, I want to set the reporter as the one who added the label.  

<br />

#reporter1 - I cant see and set the option to set who initiated the change

![reporter2.png](https://community.atlassian.com/t5/image/serverpage/image-id/338525iEE6C2F217BDF6330/image-size/large?v=v2&px=999 "reporter2.png")

#reporter2 - no option I can think of to get the desired results

![Reporter1.png](https://community.atlassian.com/t5/image/serverpage/image-id/338526i6C08010BCF4EE3CD/image-size/large?v=v2&px=999 "Reporter1.png")


author: John Funk
body: You are doing two checks/conditions back to back that contradict each other. Your rule with never make it past them. Those should probably be IF/ELSE conditions and then move the Create Issue actions under the appropriate condition.


Tags: cloud

jira-server
Timeline
Asked by Alaca, Kubra:

Beste,

Is het mogelijk om op de tijdlijn issuetype 'doelen' te weergeven?

Ik lees namelijk enkel dat het epics en alle onderliggende issues zichtbaar worden.

Gaarne hulp.


Answers:
author: Walter Buggenhout
body: Dag [@Alaca, Kubra](/t5/user/viewprofilepage/user-id/5153518),

Het hangt er een beetje van af waar je het issue type *Doel* hebt gedefinieerd in de issue type hi?rarchie in Jira. Als dat een standaard issue type is dat zich op het niveau onder epics bevindt, is er geen enkel probleem en worden *doelen* gewoon weergegeven onder de epics waartoe ze behoren. Ik kan mij voorstellen dat dat wellicht niet het geval is en dat doelen zich op een hoger niveau bevinden dan Epics. In dat geval kan je ze inderdaad niet weergeven in de standaard tijdlijn van je Jira project, maar wel in *Plans*, de plannings-app die inbegrepen is in Jira Premium.

Zie [dit support article](https://support.atlassian.com/jira-software-cloud/docs/get-started-with-advanced-roadmaps/) voor meer informatie.

Tenslotte zou het nog kunnen dat de *doelen* waarnaar je verwijst geen issue type zijn, maar de *Goals* die sinds enkele maanden beschikbaar zijn in Jira. Ook die kan je zichtbaar maken in een *Plan* . Ik verwijs graag naar [deze Community post](https://community.atlassian.com/t5/Advanced-planning-articles/Atlas-goals-in-Jira-Software-Cloud-timeline-and-plans/ba-p/2558100) van eind 2023 voor meer toelichting.

Ik hoop dat je hiermee verder kan!

comments: author: Alaca, Kubra
body: Hi Walter,

Het is een issuetype doel (Safe OKR). Ik heb inderdaad gelezen dat Epic en alle onderliggende issuetypes zichtbaar zijn op timeline. Hoe kan ik inzien wat er mogelijk zijn om terug te kunnen inzien binnen timeline?


author: Walter Buggenhout
body: Die vraag begrijp ik niet meteen, [@Alaca, Kubra](/t5/user/viewprofilepage/user-id/5153518). Kan je - eventueel aan de hand van screenshots - illustreren wat je probeert te doen en wat al dan niet lukt?

In de veronderstelling dat je doelen zichtbaar wil maken in een timeline *boven* Epics, kan dat enkel in een plan, niet in de timeline van een Jira project. Daarvoor moet je eerst en vooral over Jira Premium beschikken, vervolgens ervoor zorgen dat je [issue type hierarchy geconfigureerd](https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/) is met de gewenste levels boven epics. Daarna kan je een plan maken waarin je je doelen en onderliggende epics en andere epics inlaadt om ze vervolgens te visualiseren. Ik verwijs opnieuw naar het artikel dat ik eerder al heb gedeeld in verband met plans.


Tags: cloud

jira-cloud

jira-software
how to get the datetime of resolution or status
Asked by Jin Wu:

hi There,

I'd like to get the datetime of resolution or status by URL: '/rest/api/3/resolution/10000' or '/rest/api/3/status/10001', now I could only get value of self, description, iconUrl name and id, How can I get the create datetime? thanks!


Answers:
author: Bill Sheboy
body: Hi [@Jin Wu](/t5/user/viewprofilepage/user-id/1942186)

Are you trying to get the resolution date / time for a specific Jira issue? If so, please try using one of the REST API endpoints to return the issue's fields, passing its key in the URL.

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-get>

Kind regards,  
Bill


Tags: cloud

jira-cloud
how to create automated tests for my cloud plugin
Asked by Rahul Mudatholy:

We would like to create automated tests for the cloud Plugin, so that less manual tests are necessary.

Research is to be done into how automated tests can be implemented.


Answers:
author: John Funk
body: Hi Rahul - Welcome to the Atlassian Community!

You can find a list of testing plugins here:

<https://marketplace.atlassian.com/search?query=testing>

comments: author: Rahul Mudatholy
body: Hi John, Thanks for your reply.  
Which plugin is better for writing test cases and automate?


author: John Funk
body: Either Zephyr or Xray in my opinion. But that's just me.


Tags: cloud

jira-cloud
Getting %sprints% in jira board
Asked by Shree Jantre:

Hi All,

Today we observed some strange behavior where in our jira board wherever sprint mentioned its showing like %sprint%. We checked and observed that its showing only in one node. On other nodes its showing only sprint which expected.

PFB screenshot :

![sprint.png](https://community.atlassian.com/t5/image/serverpage/image-id/338476i42904FA7F880CE33/image-dimensions/548x219?v=v2 "sprint.png")  

Jira Data Center : 9.4.21v

Thanks in advance


Answers:
author: Dave Mathijs
body: Hi [@Shree Jantre](/t5/user/viewprofilepage/user-id/5409589) that's strange behavior indeed. Have you performed an upgrade recently? Have you tried re-indexing Jira?

comments: author: Shree Jantre
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) ,

Yes, we have performed the full re-indexing on that node 2 hrs before and we have seen this behavior on the re-indexed node and other 2 nodes are working as expected and we haven't observed this kind of behavior on other 2 nodes.

Please note that every week on Monday we are doing this full re-indexing but we never face this inconsistency.


Tags: board

data-center

jira-data-center

sprint

sprint-report
Sprint on Ticket is not seen as an "update". (rest/api/3)
Asked by wout_swennen:

Hello Jira Community,

I'm encountering an issue with the Jira REST API v3 related to sprint updates. Specifically, when we update the sprint of a ticket in Jira, no webhook is called.  

<br />

Steps to reproduce:   
- Webhook is to listen to all changes on Jira Issue  
- Update sprint on Jira Ticket

- No webhook sync in called  

Anyone any idea on how to solve this?


Answers:
author: Bill Sheboy
body: Hi [@wout_swennen](/t5/user/viewprofilepage/user-id/5554901) -- Welcome to the Atlassian Community!

I just tried that and it worked for me using this scenario:

* create a Incoming Webhook automation rule which receives issues, and lists their key and sprint
* using the above rule's created webhook URL, created a site outbound webhook listener for issue updates, sending the key in the URL
* tested by adding an issue to a sprint from the backlog, and the rule was triggered

How are you changing the issue and detecting the update?

Kind regards,  
Bill


Tags: api

cloud

jira-cloud

sprint

update
I can not access my account gives this error 500 kateryna.shapovalova@sctp.com.ua
Asked by Kateryna:

![Screenshot_4.png](/t5/image/serverpage/image-id/338472i373826D021CE620D/image-size/large?v=v2&px=999 "Screenshot_4.png")


Answers:
author: Marc - Devoteam
body: Hi [@Kateryna](/t5/user/viewprofilepage/user-id/5554833)

Welcome to the community.

Please contact your org or site admin, as it seems you don't have permissions anymore.

Else, what if you use the URL <https://s2b-group.atlasisan.net>

comments: author: Kateryna
body: Thank you, but it's already been resolved, since it was a global problem for you.


Tags: cloud

jira-cloud
Is it possible to subscribe to the JIRA calendar with ICal?
Asked by FJP:

Is the JIRA Calender just a view option or can I subscribe to it with other calendar apps?

Thanks for any suggestions.


Answers:
author: Samuel Gatica
body: Hi [@FJP](/t5/user/viewprofilepage/user-id/5554949)

It's feasible, please refer to doc <https://support.atlassian.com/confluence-cloud/docs/subscribe-to-team-calendars-from-third-party-calendars/>

Best regards

Sam


Tags: cloud

jira-cloud
Share labels (or other entities) between Jira and Confluence
Asked by Luchs:

Hi there

I've used Jira and Confluence for quite some time. Usually just as a user and somebody else took care of the whole administration and organisation.

I'm working at a new company and I'm trying to lead the way to use Jira and Confluence.

Now I'm facing some challenges:

\* I would like to have sort of a kanban board and link context fields directly to confluence pages

\* I then would like to crate custom Jira filters / views based on the linked confluence pages

Reason

\* We're working with sociocracy 3.0 and we're storing the information about so called 'domains' in confluence

\* Issues have to be assigned to a domain (confluence page)

\* On confluence I would like to give a summary of current issues within this domain (therefore the needed filter)

This is with reduced complexity. There is way more stuff behind it but I hope you get my idea.

If this is not possible: Is there another way how to link Jira Issues to Confluence pages. \* Creating auser for each domain does not make sense to me. But this would probably be the easiest (hacky) way

\* Use a Plug-In

\* Create shared labels in a central place so I can choose the label from a Confluence page and a Jira issue? (Possible with Confluence DB?)

Thank you very much!

Lukas


Answers:
author: Luchs
body: A further request/idea is to create a team page where every member is listed. Per member you'll get a site where you can show all Jira issues this person is assigned to but also show every role (Confluence page) where this user is mentioned...

Any ideas?


author: Armin Meyer (Seibert - Coderay)
body: Hi Lukas,

we developed the App "AutoPage" for such use cases.

AutoPage automatically creates Confluence pages corresponding to Jira issues. Beside of the creation content from Jira issue fields is shown on the page as defined in customizable templates. The pages are linked to the issue and you also can set labels for created pages.

Once a page is created, updates in Jira are reflected in the page depending on the settings in your template.

[You can try AutoPage for free via the Marketplace](https://marketplace.atlassian.com/apps/1218503/autopage-display-jira-data-in-confluence-with-automation?hosting=cloud&tab=overview)

Cheers

Armin

comments: author: Luchs
body: Thank you very much. This is not really what I'm looking for.


Tags: cloud

jira-cloud

link