youngmon/atlassian-qna huggingface dataset:
Mensagem: "ADMINISTRADOR JIRA DESATIVOU A NOVA PESQUISA ITENS PARA A SUA INSTANCIA"
Asked by Pedro Henrique Prandini Grant:

*** ** * ** ***

Seguinte mensagem surgiu na fun??o Pesquisa Filtragem, ? alguma configura??o no produto JIRA ou no respons?vel pelo projeto?  
N?o estava desta forma.  

![Mensagem.png](https://community.atlassian.com/t5/image/serverpage/image-id/340329iA1C74B1AF2BBEF1B/image-size/large?v=v2&px=999 "Mensagem.png")


Answers:
author: John Funk
body: Ol? Pedro - Bem-vindo ? Comunidade Atlassian!

O usu?rio precisar? da permiss?o global Fazer altera??es em massa. Portanto, um administrador do Jira precisar? ajustar a permiss?o em Configura??es \> Sistema \> Permiss?es globais e, em seguida, adicionar o usu?rio ? permiss?o Fazer altera??es em massa.

comments: author: Trudy Claspill
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148)

The user has the bulk change permission based on the first line in the pop up.

The error message is displaying where the option to switch to the new issue search experience should display. The content of the message also indicates that switching to that experience has somehow been disabled by Jira Admins.


author: John Funk
body: Good catch [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Was not aware that the new issue search experience can be disabled by Jira Admins.


author: Trudy Claspill
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148)

I actually have not found a way to do that myself in either the Free or Enterprise instances to which I have access, and I haven't found any documentation about disabling it either.


author: John Funk
body: Yeah, me either.


Tags: cloud

jira-service-management

jira-service-management-cloud
Project missing from Project dropdown in filters
Asked by Carly Mojica:

I have two project with a similar name: Vision and Vision Scrum. Both are company-managed projects.

![Screenshot 2024-08-06 at 11.05.58?AM.png](/t5/image/serverpage/image-id/340314i0B8C48A03D2E22AF/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 11.05.58?AM.png")

These projects should not be associated or tied together in any way. I did not select to create one as a child of the other. Vision Scrum was created as a brand new project. When I view the Vision Scrum board, I do not see the Vision project listed as a parent in the breadcrumbs.

![Screenshot 2024-08-06 at 11.04.17?AM.png](/t5/image/serverpage/image-id/340317i6D4FD8580655CB3F/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 11.04.17?AM.png")

However, the Vision Scrum project is not showing in the dropdown as a project when creating filters. (Note: the gray box is where I've obscured sensitive info.) I can only see the Vision project. When the filter is applied, it includes information from Vision Scrum.

![Screenshot 2024-08-06 at 11.04.05?AM.png](/t5/image/serverpage/image-id/340319i75F8176C80F0B00D/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 11.04.05?AM.png")

Can anyone think of where I might have associated these two projects and how to disconnect them? I want to archive the Vision board, but am concerned this will cause issues since they seem to be connected somehow.


Answers:
author: Trudy Claspill
body: Hello [@Carly Mojica](/t5/user/viewprofilepage/user-id/5358185)

Welcome to the Atlassian community.

You may notice that not every project is displayed immediately in that dropdown. Have you tried typing **Vision** into the pull down field to filter the list of suggested projects?

comments: author: Carly Mojica
body: omggggg. Well I feel silly! That did work. Thanks for your help! I will say that's not an easily-discoverable design pattern for new users.


author: Trudy Claspill
body: You are not the first to be tripped up by that design pattern. ;-)


Tags: cloud

jira-cloud
I want to get done as a default value resolution list when ticket is transitioned to closed status
Asked by Kanisetty Koushik:

Hi Team,  

If the ticket is moved to closed status, then the resolution list should show as done as a default value in the resolution screen. Even though if we won't select any drop down.(without selecting dropdown it should show "Done" instead of Please select)

Attaching screen shots below.

Any suggestions will be help full.

Thanks,

Koushik K![Screenshot 2024-08-06 at 9.55.57?PM.png](/t5/image/serverpage/image-id/340307i0BDF6B456501DB9C/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 9.55.57?PM.png")


Answers:
author: Joe Pitt
body: Put a post function on the transition to set the resolution to Done and don't put the resolution field on the transition screen.

comments: author: Kanisetty Koushik
body: Hi Joe Pitt, Thanks for your response, I need the Dropdown in resolution field where i have multiple values to select.But among those values Done should be default,So that if the ticket has done resolution then no action needed. If ticket has different resolution apart from done then user can choose from drop down.


author: Joe Pitt
body: You can set the default value to Done and they will be able to select something else. I've been using Jira since 2007, and from my experience people will allow the default value more times than not.


author: Kanisetty Koushik
body: Hi Joe Pitt, how can I make done as default here (Apart from post function).  

To precise , I used a transition property " **jira.field.resolution.include "** to restrict the resolution values for particular project. Among those selected resolutions I need Done to be default (i.e., in above screen shot instead of please select,Done should come )for only this project.  

Thanks


author: Joe Pitt
body: Since it only for one project you can't do it out of the box. One work around may be a post function from the status before you go to that status setting the resolution to done, but still post the resolution screen so the user can change it. As I mentioned, most people won't change the resolution.


Tags: cloud

jira-cloud
Fill in a custom drop-down list field from an e-mail
Asked by Yannick TEMPORAL:

Hello,

I created a project with 3 custom fields:

![Fields.png](https://community.atlassian.com/t5/image/serverpage/image-id/340308iDC9F7DE86F97DDAD/image-size/large?v=v2&px=999 "Fields.png")

I need to be able to create a ticket from an email and extract these 3 custom fields from the email. Using an automation and regular expressions, I managed to fill in the "Immeuble" and "Locataire" fields from the email, as these 2 fields are short text. However, I have a problem with the " Type de demande" field which is a drop-down list:

![Regexp.png](https://community.atlassian.com/t5/image/serverpage/image-id/340306i83FB5C8371DC3454/image-size/large?v=v2&px=999 "Regexp.png")

Could you tell me how to fill in the "Type de demande" field from an e-mail?

Thank you very much.


Answers:
author: Bill Sheboy
body: Hi [@Yannick TEMPORAL](/t5/user/viewprofilepage/user-id/5562158) -- Welcome to the Atlassian Community!

To select the value for the edit, please use *advanced edit with JSON* for the field: <https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Single-select-custom-field>

For example:

* remove the selection of *Type de demande* from the Edit Issue field list
* expand the More Options section
* enter JSON to set your value, such as with this, substituting in your field's custom field id and the smart value expression:

```
{ 
  "fields" : {
    "customfield_12345" : { "value": "smart value expression"  }
  }
}
```

To find the custom field id for your field, please use this how-to article:

<https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>

Kind regards,  
Bill


author: Yannick TEMPORAL
body: It works: [@bill](/t5/user/viewprofilepage/user-id/4638362) Thank you very much  
I just had to create a variable to use in JSON:

{  
"fields" : {  
"customfield_10036" : { "value": "{{TypeDemande}}" }  
}  
}


Tags: cloud

jira-cloud
How to share something with someone to test the plugin ?
Asked by Manar El Kefi:

I want to share something with someone to test the plugin before putting it on marketplace knowing that I work on Jira Cloud and I use Forge


Answers:
author: Prachi Bolar
body: Hi Manar,

Welcome to Community

This article should help you get started with: <https://developer.atlassian.com/developer-guide/distribute-and-list-apps/>

Incase you have issues or need further clarification on the steps, please reach out to <https://developer.atlassian.com/support>.

Thank you,

Prachi

comments: author: Manar El Kefi
body: [@Prachi Bolar](/t5/user/viewprofilepage/user-id/5217155) But why the message that the message can only be installed from marketplace ? Knowing that Distribution status =Sharing ![distribution.png](https://community.atlassian.com/t5/image/serverpage/image-id/342688iD0B701715F0DCDBD/image-dimensions/545x103?v=v2 "distribution.png")


Tags: cloud

jira-cloud

marketplace
Backup to Data Center stuck
Asked by Rud? Cunha:

I'm trying to export my cloud to import into the Data Center.

But it's been stuck for over a day, with no progress. I can't cancel, I can't restart.

How could I solve this?


Answers:
author: Andy Heinzer
body: Hi [@Rud? Cunha](/t5/user/viewprofilepage/user-id/43892)

I created a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1027568>

I'm not sure why that feature would be in a stuck state, but perhaps our team can investigate your environment in more detail to try to help here.

Andy


author: Trudy Claspill
body: Hello [@Rud? Cunha](/t5/user/viewprofilepage/user-id/43892)

What is shown on the screen?

I found one unresolved issue, so far, related to backup/cloud export.

<https://jira.atlassian.com/browse/JRACLOUD-79770>

comments: author: Rud? Cunha
body: In my case the problem is in the backup for server.

![Captura de tela 2024-08-06 130113.png](https://community.atlassian.com/t5/image/serverpage/image-id/340303iD396FDB42A5B82AB/image-size/large?v=v2&px=999 "Captura de tela 2024-08-06 130113.png")


author: Trudy Claspill
body: Your post tags indicate you are using a Free Jira Cloud version.

Do you have a valid license for Jira Cloud, or a non-expired license giving you access to Atlassian Support for a self-hosted Jira product?

My internet searches are not finding anything related specifically to the stalling of the Jira Cloud Backup process in the database preparation step. The best option would be to contact Atlassian Support directly, but that requires a valid, paid license.


author: Rud? Cunha
body: I don't have a Cloud license


author: Trudy Claspill
body: You selected the option to create a backup for loading on a Jira Server. Do you have a non-expired Jira license for the instance you want to load it on?

Or do you not intend to actually load the backup on another instance?


author: Rud? Cunha
body: We have a trial license for the data center, we are analyzing it for migration, if it is worth it for our scope.


author: Trudy Claspill
body: I have flagged your post to raise it to the attention of Atlassian team members.


author: Rud? Cunha
body: Thanks a lot for the help.


Tags: cloud

jira-cloud
Restrict the creation of subtasks per issue type using forge code
Asked by Manar El Kefi:

I want to restrict the creation of subtasks per issue type using forge code and not automation but I don't know how. Can you give me a solution ?


Answers:
author: Trudy Claspill
body: Hello [@Manar El Kefi](/t5/user/viewprofilepage/user-id/5543953)

Have you referred to the Forge resources?

<https://developer.atlassian.com/platform/forge/>

Note there is also a community dedicated to Forge:

<https://community.developer.atlassian.com/c/forge>

comments: author: Manar El Kefi
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) But there is no field to write the question in forge community.I don't know how to publish the question


author: Trudy Claspill
body: Did you sign up/login to that community?

![Screenshot 2024-08-06 at 3.46.54?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340385iC8045CA502A94272/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 3.46.54?PM.png")

After you do that you should see a New Topic button.

![Screenshot 2024-08-06 at 3.45.53?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340384i40D5643300FA14F8/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 3.45.53?PM.png")


author: Manar El Kefi
body: Yes [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ![community.png](https://community.atlassian.com/t5/image/serverpage/image-id/340456i0950A07EDC71D2DC/image-size/large?v=v2&px=999 "community.png")


author: Trudy Claspill
body: I don't really know anything about that particular community. I don't do Forge development.

Are you still not getting a New Topic button when you log in? Have you tried removing the filters?

Since I am not a Forge developer, all I can recommend is using the available resources:

<https://developer.atlassian.com/platform/forge/>

<https://community.developer.atlassian.com/c/forge>

And searching the internet for relevant information.


author: Trudy Claspill
body: Why does the solution have to be created using Forge?


Tags: cloud

code

forge

jira-cloud

subtasks
Typo in help article on team-managed projects
Asked by Maijs Garais:

When clicking on "learn more" in bottom left corner, as here:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340290i3B941D639E85D520/image-size/large?v=v2&px=999 "image.png")

There is a typo of a repeating phrase in the help article that opens, as here:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340291i63F0CDE94D476A0F/image-size/large?v=v2&px=999 "image.png")

(Sorry if this is the wrong place to post but I have spent a few incredibly confusing minutes just now trying to figure out how to report documentation errors to Atlassian)


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Thanks for reporting the 'Typo', we will get this corrected. Thanks


Tags: cloud

jira-cloud
How to allow different status option for different task type?
Asked by Karmandroid Singularity:

Is it possible to have a different status option for different task type?

Lets say we have these status options:

1. Done
2. Fixed
3. Wont Fix
4. Reopen
5. Could Not Reproduce

So, what i want is different task type only allowed to transition to certain status. For example:

* task type = task, only allowed to have Done status.
* task type = bug, allowed to have Fixed, Reopen, Wont Fix

Is there any way to make it happen?


Answers:
author: Mikael Sandberg
body: Yes, that is possible, and you do that by creating different workflows and associate them with the issue types. Have a look at [this guide](https://www.atlassian.com/software/jira/guides/workflows/overview#what-is-a-jira-workflow) that will give you an overview of how workflows work.

comments: author: Karmandroid Singularity
body: is there any other way which not needing JIRA Administrator permission?

I only have Project Owner and Project Admin permission.


author: Mikael Sandberg
body: No, that is it only way to do it.


Tags: data-center

jira-data-center
Automatically add Issue field values as Labels
Asked by Ant?nio Mour?o:

Hello,

I'd would like certain issue custom fields to be added to the labels automatically.

Example:

* Issue: PRO-001
  * Custom Field1: "Red"
  * Customer Field2: "Large"
  * Labels: "Red", "Large"

I've tried to do this through the Automation tool without any success. Help?

Thank you


Answers:
author: Curt Holley
body: HI [@Ant?nio Mour?o](/t5/user/viewprofilepage/user-id/3709748)

This should be doable.

Can you share a screenshot of your automation rule and of any audit log entries, to make it easier for us to try and assist?

Have a read of the section on Custom fields here: [Smart values - general \| Jira Software Cloud \| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/)

I suspect you will need something like the below

Note: I've used a custom field "Program Increment" and focused on "PI-3" as the value (if populated) that I would want as a label.

![PI.png](https://community.atlassian.com/t5/image/serverpage/image-id/148476iAAA5FBCE2EA9AED0/image-size/large?v=v2&px=999 "PI.png")


Tags: cloud
Automation showing a Specify the Priority (id or name) in the string format (priority) error
Asked by Colin Hunt:

I am running an automation that clones a created issue into another project and then links the new issue and its clone. The rule has worked more times than not, but is failing randomly. The only correlation I can find is that the users creating the issues that fail are not users of the project. However the project has the standard permissions which allow non users to create issues. Just wanted to see if anyone knew why it would fail in these instances, or if there is another issue going on. I have attached my automation and the log![jira automation error.PNG](/t5/image/serverpage/image-id/148463iEE46DFE51027CE71/image-size/large?v=v2&px=999 "jira automation error.PNG")


Answers:
author: Jeremi Nilsson
body: You have to have a issue Priority or the rule won't run for some reason.


author: Paty Souza
body: have we found a solution for this error? I just got this error message when cloning an epic with multiple tasks.


author: Sean Hannan
body: I believe the issue may be that you can clone an issue where you are setting the priority to NULL (i.e. the original issue priority is also NULL). I am currently battling the same issue


author: nmenere
body: Hi [@Colin Hunt](/t5/user/viewprofilepage/user-id/4323488) ,

Do the projects share a field configuration? What maybe happening is in the 2nd project the Priority field is mandatory but in the first it isn't and therefore can't clone into that project as the Priority is not set.

Let me know if that is the problem.

Cheers,  
Nick Menere  
Automation Group Product Manager

comments: author: Colin Hunt
body: [@nmenere](/t5/user/viewprofilepage/user-id/3612082) ,

That doesn't seem to be it. Priority isn't a required field in either project. I also tried to remove the priority value from the creation form, but that didn't recreate the failure. It just re-populated the field.


author: nmenere
body: I think this may require some debugging - looking at specific examples of issues where this passes and doesn't pass. I'd create a support ticket at <https://support.atlassian.com/> and provide as much details of the issues as you can.

Cheers,  
Nick


author: Annica Andersson
body: I m running into the same problem, when doing a bulk of issues.

But the automation works fine when cloning less then 20 Issues.

Any news in this case?

/Annica


Tags: automation

cloud
Card Layout in Jira Work Management (Labels)
Asked by Kabir Das:

I've just recently started working on Jira and setting things up for my small team at the moment.

I want the Labels to be displayed right in the Card View of the board itself for a quick glance. But I cant seem to be able to do that


Answers:
author: John Funk
body: Hi Kabir - Welcome to the Atlassian Community!

You are currently able to modify what fields the cards display on boards in Jira Work Management Projects. You can make that request by sending and email to this address:

jwm-eap@atlassian.com

comments: author: Kabir Das
body: I'll get on with it right away. Thanks a lot for the swift response John


author: Mahima Srivastav
body: Can we also configure the board to exclude Epics and only show tasks and sub-tasks


author: John Funk
body: Right now, you cannot modify the board filter that controls what issues are shown on the board.


author: Marco Rodrigues
body: Hello [@Kabir Das](/t5/user/viewprofilepage/user-id/4444400)

After sending this email to jwm-eap@atlassian.com, were you able to display labels in the board view?

Hope to hear from you soon.

Best regards

Marco R.


author: John Funk
body: No, that functionality is still not available. That email is only for feedback and suggestions - it might take months or years for anything to happen, if at all.


author: Marco Rodrigues
body: Hi John,

Thanks for you reply.

Best regards,

Marco R.


Tags: cloud
I'm struggling to change what fields are shown on the cards on my board?
Asked by Stuart Fitzgerald:

I want to customize what fields are shown on my cards on the board. Ideally as per <https://support.atlassian.com/jira-software-cloud/docs/customize-cards/>

Is this possible?

Thanks


Answers:
author: Curt Holley
body: HI [@Stuart Fitzgerald](/t5/user/viewprofilepage/user-id/4405610) as far as I can tell, this currently can't be done in a JWM project.

Hopefully this is something on their roadmap, as the lack of customisation of the Board view, is about the weakest link in JWM.

That said, there are other great views included and I'm sure over time all of them will advance.

Things I'd like to see include:

* More custom field types available in the list view
* More "colour by" options on the calendar view
* Sub-tasks grouped under their parent on the Timeline view
* your aforementioned ability to customise the fields shown on the cards of the Board view

Hmmm, now I've written that list, I think I'll follow the advice of [@John Funk](/t5/user/viewprofilepage/user-id/7148) and email:

jwm-eap@atlassian.com


Tags: cloud
Can custom list fields be displayed in the project list view for easy editing?
Asked by Jonathan Smith:

I created 3 custom fields for testing:

custom-listsingle

custom-listmultiple

custom-singletext

* All 3 were added to the project screens

When going to my test project and clicking "list" view on the left, I can't add the list custom fields to the columns, but I can add custom-singletext.

Is there a reason why list fields can't be on the project list view? I can do this functionality if I click "issues" and add the custom fields or create a filter.

Thanks,

Jonathan


Answers:
author: John Funk
body: Hi Jonathan,

Not all custom field types are available yet for the List view in JWM projects. The Atlassian development team has that on their roadmap to finish out, but I am not aware of the timeline for it.

You can send a request to this email to voice your wishes: jwm-eap@atlassian.com

comments: author: Jonathan Smith
body: Thanks for the quick response. I figured it was a limitation but just wanted to make sure.


author: Daniel Franz - JXL
body: Hi Jonathan,

As John wrote, the JWM team are still adding further custom field support.

If you're after a list/table/spreadsheet view that supports all your standard fields and custom field types, I suggest you check out [JXL](https://marketplace.atlassian.com/1224710). This is how it will look like:

![cf-multiselect.png](https://community.atlassian.com/t5/image/serverpage/image-id/148234i936D75087AEE0735/image-size/large?v=v2&px=999 "cf-multiselect.png")

And here's a [quick overview](https://medium.com/finesoftware/jxl-spreadsheet-issue-editing-app-supports-all-your-jira-fields-d045c2a2636e) and comparison of currently supported fields by JWM, JXL, etc. that I wrote recently. Hope this helps.

Additionally, JXL offers all sorts of great features btw, such as copy/pasting fields, multiple JQL-based sheets per project, export, support for all Jira products/project types...

comments: author: Jonathan Smith
body: Fantastic, thanks for the additional info!


Tags: cloud