youngmon/atlassian-qna huggingface dataset:
Now that Jira Work Management is included in Jira Cloud Premium, how do you get to the Summary view?
Asked by Susie Barber:

We recently upgraded to Jira Cloud Premium in order to get the Jira Work Management features. Jira Work Management had a summary view that we desperately want. I can't find it nor can I find any documentation where Jira Work Management is part of Jira Cloud. How do I find the summary view?


Answers:
author: John Funk
body: Hi Susie,

Right now it is only a part of Business projects.

comments: author: Susie Barber
body: That's really unfortunate. I managed to get permission to upgrade us to a trial of Premium so that our exec team can use this view. They're unlikely to pay for Premium if they don't get it. Thank you for the info.


author: Trudy Claspill
body: Hello [@Susie Barber](/t5/user/viewprofilepage/user-id/5393470)

The Summary page has been added to the view options that are part of Plans. If you create a Plan for the project you will also get a Summary page associated with the Plan.

<https://support.atlassian.com/jira-work-management/docs/view-the-summary-calendar-and-timeline-for-your-overview/>

comments: author: Susie Barber
body: What I'm looking for is this: ![Screenshot 2024-07-10 at 1.59.00?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334793i127DA0FD8A595531/image-size/large?v=v2&px=999 "Screenshot 2024-07-10 at 1.59.00?PM.png")

I'm just not seeing it anywhere.


author: Trudy Claspill
body: Is that your current view for a Business project?

Are you looking for that page for new Business projects or for Software projects or both?

As noted in the document I provided as reference:

![Screenshot 2024-07-10 at 3.53.35?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334808i0B029590064E33BE/image-size/large?v=v2&px=999 "Screenshot 2024-07-10 at 3.53.35?PM.png")

With a Premium subscription you acquire the Plans (Advanced Roadmaps) feature. The Summary view is now accessed through a Plan, not directly from the projects. You have to create a Plan that encompasses your project, and the Summary option will show up where you view the Plan.

![Screenshot 2024-07-10 at 3.55.49?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334809i2D899D00690A3B3B/image-size/large?v=v2&px=999 "Screenshot 2024-07-10 at 3.55.49?PM.png")

Users must be granted permission to Create Plans in order to create the Plan and see the Summary view. That is done from Plans \> Settings.


author: Matthew Busby
body: "Summary page has been added to the view options\* that are part of Plans"

\* Clarification: Only in JIRA Cloud, not in self-hosted/data-center... x.x  
Summary and Overview etc. don't exist in data-center but need to be!


author: Trudy Claspill
body: [@Matthew Busby](/t5/user/viewprofilepage/user-id/5550785)

Welcome to the Atlassian Community.

Yes, these changes apply only to the Cloud products. That detail is included in all the referenced documentation and this post specifically calls out Cloud in its title.


Tags: cloud

jira-cloud

jira-work-managment
How to read specific excel cells to custom fields Jira DC
Asked by Furlong_ Andrew:

\^ Title. If I have an excel template being used as a form how can I read information from specific cells and store this in custom fields on my issue? The excel document will be stored as an attachment on the issue. Thanks!


Answers:
author: Nicolas Grossi
body: [@Furlong_ Andrew](/t5/user/viewprofilepage/user-id/5499284) I'm not an expert on script-runner, sorry.


author: Nicolas Grossi
body: [@Furlong_ Andrew](/t5/user/viewprofilepage/user-id/5499284) "convert" the excel to a CSV file and then import into jira, jira will ask you to map columns in CVS to jira Fields later

comments: author: Furlong_ Andrew
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) thank you! I do have a few complications with this though as I am not be able to convert excel to CSV, this is a static form I receive. Would I be able to utilize scriptrunner to read the excel attachment and pull the desired information?


author: Nicolas Grossi
body: [@Furlong_ Andrew](/t5/user/viewprofilepage/user-id/5499284) You want to import data from excel to JIRA ?

Nicolas

comments: author: Furlong_ Andrew
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) Yes, I'd like to import data from an attached excel document to Jira


Tags: attachment

automation

data-center

jira-data-center
How can I have my swimlanes expanded by default?
Asked by GlenellRosburg:

I'm in Jira cloud and my team members would like the swimlanes expanded by default. I have my swimlanes set up by Assignee.   

![LVM Board.png](/t5/image/serverpage/image-id/334760iE187007DC4F46446/image-size/large?v=v2&px=999 "LVM Board.png")


Answers:
author: John Funk
body: Hi Glenell

I don't think you will be able to achieve that, especially with the number of swimlanes that you have. If they user clicks on their avatar in the group of users so that it shows only their issues, is it expanded then?

comments: author: GlenellRosburg
body: The issues are not expanded when the user clicks on their avatar. There may not be a way to do this.


author: John Funk
body: You probably want to reconsider doing swim lanes by asignee. I'm not sure what that buys you anyway because the user can simply click on their avatar to see the issues assigned to them.


author: GlenellRosburg
body: Viewing the board by assignee allows the managers to quickly identify resource availability.


author: John Funk
body: You could just as easily do that with a dashboard - maybe using a two dimensional gadget report by Assignee and Status. Let the board be more functional for the people working on it and the managers can see status with the dashboard


author: Nicolas Grossi
body: [@GlenellRosburg](/t5/user/viewprofilepage/user-id/4760526) You might take a lood at this link: <https://community.atlassian.com/t5/Jira-questions/How-can-I-ensure-that-swimlanes-are-expanded-by-default-on-a/qaq-p/755421>

HTH

Nicolas

comments: author: GlenellRosburg
body: Thanks Nicolas. I did review <https://community.atlassian.com/t5/Jira-questions/How-can-I-ensure-that-swimlanes-are-expanded-by-default-on-a/qaq-p/755421> but the user never responded so there isn't an answer.


Tags: cloud

jira-cloud
Unable to load Trello in any browser on multiple computers
Asked by David Cole:

Edge, Firefox, Chrome

Normal and private windows

With or without adblock plug ins

Some users work, some dont

We're having trouble loading this board. {#toc-hId--411670452}
--------------------------------------------------------------

Check your connection and try refreshing the page.  
[Try again](https://trello.com/b/kxgNIjF7/manpower#)  

" You have been disconnected from Trello"  
Reload  
What on earth is going on? I have never run into such an odd ball issue with any site like this before.


Answers:
author: Brant Schroeder
body: [@David Cole](/t5/user/viewprofilepage/user-id/5361951) Welcome to the Atlassian community

Trello was down for up to an hour for some individuals on November 10. The service was restored quickly and the issue has been resolved. If you believe Trello is down the status page is a great way to check and get outage updates. <https://trello.status.atlassian.com/>
Problem trying to connect to Trello.
Asked by Lemuel:

10 Nov 23 - Problems trying to connect to my Trello boards. When they show on my list of boards it says I don't have permission to access?  

Anyobody had a similar problem?


Answers:
author: Brant Schroeder
body: [@Lemuel](/t5/user/viewprofilepage/user-id/5361921) Welcome to the Atlassian community

Trello was down for up to an hour for some individuals on November 10. The service was restored quickly and the issue has been resolved. If you believe Trello is down the status page is a great way to check and get outage updates. <https://trello.status.atlassian.com/>
Trello inativo
Asked by Juliana:

N?o consigo carregar o Trello, n?o abre e nem carrega nenhum tipo de arquivo durante hoje.


Answers:
author: Brant Schroeder
body: [@Juliana](/t5/user/viewprofilepage/user-id/5361955) Welcome to the Atlassian community

Trello was down for up to an hour for some individuals on November 10. The service was restored quickly and the issue has been resolved. If you believe Trello is down the status page is a great way to check and get outage updates. <https://trello.status.atlassian.com/>
Is there a problem with the server this morning ?
Asked by Annick:

We can't connect to Trello or see any information, what is the problem and will it be fix soon? Thanks


Answers:
author: Brant Schroeder
body: [@Annick](/t5/user/viewprofilepage/user-id/5361922) Welcome to the Atlassian community

Trello was down for up to an hour for some individuals on November 10. The service was restored quickly and the issue has been resolved. If you believe Trello is down the status page is a great way to check and get outage updates. <https://trello.status.atlassian.com/>

comments: author: Brant Schroeder
body: [@Annick](/t5/user/viewprofilepage/user-id/5361922) Can you please accept this answer to help others?
All of our Trello boards are down and will not connect with refresh or logging out and back in.
Asked by Brooke Smith:

Does anyone know how to connect with support regarding this issue?


Answers:
author: Kseniia Trushnikova
body: Hi [@Brooke Smith](/t5/user/viewprofilepage/user-id/5361918),

There was an incident with Trello on Friday, please see history here <https://trello.status.atlassian.com/>. Now the service is operating normally.

Please confirm that everything is working for you now.

Thank you.

comments: author: Brooke Smith
body: Yes, everything is working now. Once the incident showed up as an issue for Trello last Friday, I signed up for updates and it was resolved for everyone within an hour or two.


author: Nick McParlin
body: I've just managed to log an error report by bypassing the 'login' function, which wasn't allowing any login details, just cycling around. I've flagged that they need to look at the community boards, which clearly show there's a widespread issue occurring where people can't access their boards and are unable to report the issue, just being told to refresh their screens and suggesting it's a problem with users' own connections, which is clearly nonsense.
Trello will not load - work disaster!
Asked by Evan Miles:

Trello will not load. What do I do? I contacted support. Any ideas? Is it down?


Answers:
author: Brant Schroeder
body: [@Evan Miles](/t5/user/viewprofilepage/user-id/5361924) Welcome to the Atlassian community

Trello was down for up to an hour for some individuals on November 10. The service outage lasted around 20min for most but up to an hour for some. If you believe Trello is down the status page is a great way to check and get outage updates. <https://trello.status.atlassian.com/>

comments: author: Brant Schroeder
body: [@Evan Miles](/t5/user/viewprofilepage/user-id/5361924) please accept the answer to help others.
Internal server error on Trello
Asked by Jilly Cheshire:

please advise on when this will be resolved as we need access. Thanks


Answers:
author: Brant Schroeder
body: [@Jilly Cheshire](/t5/user/viewprofilepage/user-id/5361868) Welcome to the Atlassian community

Trello was down for up to an hour for some individuals on November 10. The service outage lasted around 20min for most but up to an hour for some. If you believe Trello is down the status page is a great way to check and get outage updates. <https://trello.status.atlassian.com/>

comments: author: Brant Schroeder
body: [@Jilly Cheshire](/t5/user/viewprofilepage/user-id/5361868) Can you mark this as accepted to help others?
Is the site down again?
Asked by Sohail Akmal:

Site completely down after logging in. Cannot view the multiple boards that I use. ![Screenshot_20231110_083709_Brave.jpg](/t5/image/serverpage/image-id/291200i017C7D78277CAD63/image-size/large?v=v2&px=999 "Screenshot_20231110_083709_Brave.jpg")


Answers:
author: Sohail Akmal
body: Back up and running
Not working program
Asked by Veslava S.:

We have a problem.

Dont working problem.


Answers:
author: R C
body: mine isnt either


author: Kseniia Trushnikova
body: Hi [@Veslava S.](/t5/user/viewprofilepage/user-id/5361914),

There was an incident with Trello on Friday, please see history here <https://trello.status.atlassian.com/>. Now the service is operating normally.

Please confirm that everything is working for you now.

Thank you.
Having issues with DISCONNECTION to Trello
Asked by Donita M Olds:

I am NEW to Trello and still very BUSY uploading data that I already have as well as ADDING NEW data I will need in the future. I wanted to try adding an EXPORT feature so I ADDED the Kolekti Store one for EXPORTing to Excel. Ever since I did that (just today) I am getting DISCONNECTED from Trello.....Often. I am still in my FREE 14 day trial period for Kolekti BUT I have logged out of it and haven't re-connected again since this issue has started. Have or are there ANY OTHER issues out there from ADDING features of this nature??


Answers:
author: Brant Schroeder
body: [@Donita M Olds](/t5/user/viewprofilepage/user-id/5361851) Welcome to the Atlassian community

Are you still having issues with Trello? There was a small outage at the time this issue was posted that was most likely the issue.
We're also unable to load our trello boards. Can anyone help with how we contact/report this?
Asked by Susannah Broadbridge:

There's a button on the status page to 'report problem' which takes you to contact page and then whichever button I've pressed takes me back in a loop to status or general contact page - deeply annoying and a tedious waste of time.


Answers:
author: Brant Schroeder
body: [@Susannah Broadbridge](/t5/user/viewprofilepage/user-id/5067185)

Trello was down for up to an hour for some individuals on November 10. The service outage lasted around 20min for most but up to an hour for some. If you believe Trello is down the status page is a great way to check and get outage updates. <https://trello.status.atlassian.com/>

comments: author: Brant Schroeder
body: [@Susannah Broadbridge](/t5/user/viewprofilepage/user-id/5067185) Can you mark this as accepted to help others.
Estamos com dificuldade De carregar o Trello
Asked by Marina Petinelli:

Ol? n?o estou conseguindo acessar o meu Trello

aparece que sou desconectada

que h? erro em conectar minha ?rea de trabalho

Que est?o com dificuldade para carregar o Trello

preciso de ajuda pois ? minha ferramenta de trabalho!!!


Answers:
author: Karina Martins
body: Hoje (13/02/2024), estou com o mesmo problema acima apresentando a mensagem:

Estamos com dificuldades para carregar o Trello. {#toc-hId--385604471}
----------------------------------------------------------------------

Verifique sua conex?o e tente atualizar a p?gina.

Tentei acesso via aplicativo, google, guia an?nima e edge, por?m sem sucesso.

comments: author: Sal
body: Oi [@Karina Martins](/t5/user/viewprofilepage/user-id/5428522)! Como mencionado pela Kseniia logo abaixo, o Trello enfrentou alguns problemas de degra??o e performance esta manh?, o que pode ter resultado nos problemas que voc? enfrentou hoje. Por?m, j? est? tudo resolvido, conforme informamos aqui <https://trello.status.atlassian.com/>.

Caso tu tenha mais d?vidas ou problemas, por favor, abra um ticket conosco atrav?s deste link <https://trello.com/contact>, que ficaremos muito felizes em te ajudar!


author: Kseniia Trushnikova
body: Hi [@Marina Petinelli](/t5/user/viewprofilepage/user-id/5361877),

There was an incident with Trello on Friday, please see history here <https://trello.status.atlassian.com/>. Now the service is operating normally.

Please confirm that everything is working for you now.

Thank you.
Any troubleshooting for error on Trello?
Asked by Chrysanthemum Wilkie:

When trying to access Trello we keep running into this message:

We're having trouble loading this board. {#toc-hId--411670606}
--------------------------------------------------------------

Check your connection and try refreshing the page.

We have checked the system for incidents or errors but see it as "All Systems Operational." Just wondering if anyone has been able to troubleshoot to fix this, or created any other incidents for Trello to notice?


Answers:
author: Claire
body: Bonjour,

J'ai le m?me probl?me et je n'ai plus acc?s a rien
Trello is down and there is no where to report the outage.
Asked by Liza Donnik:

Trello is down and there is no where to report the outage. I have no support to resolve a problem


Answers:
author: Kseniia Trushnikova
body: Hi [@Liza Donnik](/t5/user/viewprofilepage/user-id/5361854),

Indeed, on November 10 there was an incident with Trello, see details here <https://trello.status.atlassian.com/>

Is everything working for you now?
When the platform will return?
Asked by Beelike Digital:

My Trello is down, someone can give me a prevision to return?


Answers:
author: Kseniia Trushnikova
body: Hi [@Beelike Digital](/t5/user/viewprofilepage/user-id/5361864),

Indeed, on November 10 there was an incident with Trello, see details here <https://trello.status.atlassian.com/>

Is everything working for you now?
Hi, is Trello down?
Asked by Tara Zammit O'Dea:

Trello seems to be down for me, do you have the same issue. Thanks


Answers:
author: Kseniia Trushnikova
body: Hi [@Tara Zammit O'Dea](/t5/user/viewprofilepage/user-id/5361883),

There was an incident with Trello on Friday, please see history here <https://trello.status.atlassian.com/>. Now the service is operating normally.

Please confirm that everything is working for you now.

Thank you.

comments: author: Kent Brubaker
body: Hi, yes, it was working again later on Friday. No issues since.


author: Kseniia Trushnikova
body: [@Kent Brubaker](/t5/user/viewprofilepage/user-id/5361916), happy to hear that.

Please click on the button *Accept answer* (on any answer) to mark this question as solved.


author: Kseniia Trushnikova
body: My bad, only the author of this question can do that, [@Tara Zammit O'Dea](/t5/user/viewprofilepage/user-id/5361883).


author: Kent Brubaker
body: Yep. My internet connection is working, but Trello is disconnected

![trello-down.png](https://community.atlassian.com/t5/image/serverpage/image-id/291202iEDEBEC420A6E71D2/image-size/large?v=v2&px=999 "trello-down.png")


author: Saskia Johnson
body: It is down for me as well

comments: author: travis_walters
body: Same.


author: Daniel Vennell
body: Same, not working on app, or multiple browsers.


author: Tara Zammit O'Dea
body: thanks
Trello is down
Asked by Jon Hong:

Trello is down for me and a cofworker right now. The (server page)\[<https://trello.status.atlassian.com/>\] says everything is operational. And when I try to contact support, I have to first log in. But I can't even log in, as that directs to trello.com, which isn't working.  

How does one let the Trello team know? The entire flow to contact them is also broken.


Answers:
author: Juan Pablo Uribe
body: I have the same issue


author: Janam
body: Same here, the status page now says

"Trello is down.

**Identified** - We've identified an issue on Trello that's affecting multiple users to connect to our servers. We'll provide a new update soon.  
Nov 10, 2023 - 09:43 EST"

comments: author: Janam
body: Ah I think it's back online :)


author: Mikhail Ganenko
body: ty for this link!  
System Metrics now says "Uptime 0%" for last 10 min


author: Sparsha Hafiz
body: Can confirm the issue's there:   

![Trello Login.png](https://community.atlassian.com/t5/image/serverpage/image-id/291199i6179903A3CAEECF9/image-size/large?v=v2&px=999 "Trello Login.png")


author: Pierson
body: same issue. error tells me to refresh and to check my connection. And agree about the roadblock.


author: Domingo Garc?a Soczywko
body: Same here.


author: FIRAT TANIR
body: **I'm getting the same error.**


author: Jennifer Pershick
body: Same


author: Micael Bolognini
body: Same issue here
Is trello down today?
Asked by Jannriel:

Is trello down today?


Answers:
author: dan_willett
body: Yes it is. Not connecting. Error Loading data.


author: patrick_payeur
body: Down for me and my team!

comments: author: Glenn Ross
body: Down for me to


author: Rusty
body: seems to be for me too


author: BritishMindslave
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/291207iF2530606F4F5322B/image-size/large?v=v2&px=999 "image.png")

Having the same issue, here
we have a small bussines that only need trello, how can i best sign up for a bussiness account
Asked by Rob Smorenburg:

we have a small bussines that only need trello, how can i best sign up for a bussiness account with 3 premium users and 5 free users-.


Answers:
author: Nic Brough -Adaptavist-
body: Hi Rob,

That's not how it works. It's the workspace that is premium, not the users. See <https://support.atlassian.com/trello/docs/which-trello-plan-is-best-for-me/>

For guests in a workspace, see <https://support.atlassian.com/trello/docs/board-guests/>

comments: author: Rob Smorenburg
body: Ok,  

<br />

But than i could create 3 seperate workspaces for the premium users and invite the others as guests, correct


author: ?i?dem B?y?ka?ik
body: Hi [@Rob Smorenburg](/t5/user/viewprofilepage/user-id/5358918),  
About your question: Here's what I got from an Atlassian support article on Trello billing.  

*When is a member billable?* {#toc-hId--411578407}
--------------------------------------------------

*There are two ways someone can be billable in a paid workspace:*

1. *They are a Workspace member - either a normal member or a Workspace admin*

2. *They are a multi-board guest in the Workspace.* So if a person is a guest in more than one board, they are billable (even if they are guests). Here's the [link to the article](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/).


author: Rob Smorenburg
body: Hi ?i?dem  

Thanks for the reply
Trello down?
Asked by Sander Sasi:

Unable to use it with Teams, it just does not log in.  
Through trello website also everything really slow and logs me out.


Answers:
author: Eric Hepperle Freelance
body: Trello seems to be back up (10:15 AM (CST))


author: Sander Sasi
body: For me it works again!


author: Anne Marie Johnson
body: Same...desktop and app


author: Eric Hepperle Freelance
body: I am also experiencing [Trello being down](https://trello.status.atlassian.com/), even though status says it is up.

![screen-elsm-s--LAR-DEV-518f--03--trello-down--20231110.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/291197iD25A2FD4E38C6A9A/image-size/large?v=v2&px=999 "screen-elsm-s--LAR-DEV-518f--03--trello-down--20231110.jpg")

On my work account and my personal account. Here is the error message I'm seeing:

![screen-elsm-s--LAR-DEV-518f--04--trello-down--20231110.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/291198i4749CBB0F9132231/image-size/large?v=v2&px=999 "screen-elsm-s--LAR-DEV-518f--04--trello-down--20231110.jpg")

These are the error messages:

We're having trouble loading this board. {#toc-hId--411670662}
--------------------------------------------------------------

Check your connection and try refreshing the page.

AND:

**You have been disconnected from Trello**

comments: author: Sander Sasi
body: Exactly the same


author: Angela Canning
body: We log in through the browser and can confirm it's down for our team as well. We are just getting an error to check the connection or refresh the page.


author: Jesus Espin
body: Confirm is down.