youngmon/atlassian-qna huggingface dataset:
Creating FAQ for knowledge base
Asked by Oxana Ermolaeva:

Hi, can you help me and explain how it is better to create a FAQs in confluence space for my customers?


Answers:
author: Charlie Misonne
body: Hi Oxana,

There are multiple ways to do this but here is how I would do it:

For each question create a separate page. You can create a page template in order to have a consistent layout accross all pages.  
The title of the page will be the actual question.  
Make sure you use a cartain label on each of those pages. Example: *question*

An idea: use the *excerpt*macro to summarize the answer on each question page or put everything there if the answers are short.

On the main/ parent page uise a *content by label* macro to display every page with the *question* label. Optionally you can choose to display te *excerpts* in that list.  
On top of that macro display a *search* macro that will only show results of pages with the *question*label.

Feel free to play around with other macros to achieve something similar such as: child pages, page property report, ...

I hope this gives you some ideas!

comments: author: Oxana Ermolaeva
body: Hi [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263) , thanks fro your suggestions, I will see what will work the best for me.


Tags: cloud

confluence-cloud

faq

knowledge-base
How to get a delete Page event?
Asked by Manuel:

Hi,

I want to react with an script runner script when a page is deleted. But i cannot find anything on something like a "page delete event" to use it as trigger.

Is there another way to do some actions when a page is deleted?

Best Regards

Manuel


Answers:
author: Andy Gladstone
body: [@Manuel](/t5/user/viewprofilepage/user-id/83528) you have posted your question in the Questions for Confluence collection, which is for content related to Atlassian's app with that name. Your question is about Confluence, so I will move it to that collection which should get more eyes (and answers) on it.


Tags: cloud

confluence-server

questions-for-confluence

scriptrunner

server

trigger
find Tickets
Asked by ?? - ????:

### Hello,
Inside a board The system cannot find Tickets By words also in Activity area???? {#toc-hId-1256103711}


Answers:
author: ?? - ????
body: I tried it does not work ...  
Does it work for you?

shay

comments: author: Iain Dooley
body: [@?? - ????](/t5/user/viewprofilepage/user-id/4447482) sure does!


author: Iain Dooley
body: [@?? - ????](/t5/user/viewprofilepage/user-id/4447482) you can search by comment using a modifier like this:

comment:"phrase to search for"

More info here:

<https://help.trello.com/article/808-searching-for-cards-all-boards>
Card Templates
Asked by Fedja Lucic:

I can't seem to find a topic on this issue anywhere, so here goes:  

Is there a way to disable creating custom cards on a specific list/board?  
What I'm trying to make sure is that all cards on the board in question are made **from a template.
<br />** The template I've created fits the workflow perfectly, has preset checklists, assignees to each item on the list, responsible parties for the card/task itself etc.  
What keeps happening is cards are being created from scratch and are almost always missing one or more of the elements that the template has.  

And yes, I know, this should be a short discussion with my team, but it keeps happening accidentally regardless of our talks; so I figured removing the possibility of creating any card other than a card from a template would solve the issue.  

Thanks!


Answers:
author: milynnus
body: [@Fedja Lucic](/t5/user/viewprofilepage/user-id/4446715)

Custom field definitions is held at the board level. All cards on the board will have the custom fields at the back of the card.
Stop the board list in the side bar to stop moving the least visited pages to the bottom of the list
Asked by Christie Titanium Black:

Hi Brains Trust,

I am on the new version and it now sorts the least visited boards to the bottom of the list in the sidebar and effectively cuts them off. You have to click on the "Show More" link to see them all. SO FRUSTRATING!

I just want to see all my workspace boards in one alphabetically sorted list.

Thanks! :)


Answers:
author: Ryan
body: Hi Pia,

Thanks for reaching out with this feedback. We've passed this onto our team that works on this, and they're currently adding some work related to this to their task list. Hopefully you'll be able to see some improvements with this sorting soon!

Thanks,  
Ryan
Removing Card Box
Asked by edesen:

Hi,  
I decided not to use Cardbox, because it can read my emails, so I revoked access and uninstalled, but it still showing "Gmail by Cardbox" on all my cards.

Can you please tell me how to remove this? Thanks!

![Screen Shot 2021-06-20 at 9.34.34 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/148182iAA02E114735664CA/image-size/large?v=v2&px=999 "Screen Shot 2021-06-20 at 9.34.34 AM.png")![Screen Shot 2021-06-20 at 9.35.04 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/148183iD4CB4EA07E8DB181/image-size/large?v=v2&px=999 "Screen Shot 2021-06-20 at 9.35.04 AM.png")![Screen Shot 2021-06-20 at 9.36.37 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/148184i6C17840C27DB6AF3/image-size/large?v=v2&px=999 "Screen Shot 2021-06-20 at 9.36.37 AM.png")  


Answers:
author: Iain Dooley
body: [@edesen](/t5/user/viewprofilepage/user-id/2607957) have you disabled the powerup in the board? Also you can revoke the token from within your Trello settings:

<https://help.trello.com/article/1183-revoking-a-trello-token>

However also note that Cardbox will have had to go through a very rigorous security assessment to get the ability to connect to Gmail directly. I had to do it as well (my app BenkoBoard/BenkoDesk requires even more permissions). The process cost a lot of money and took a long time, it was very thorough.

Gmail has done a lot to increase their security following on from some early missteps where they had some pretty egregious data leaks.


author: Vero Rivas
body: Hi [@edesen](/t5/user/viewprofilepage/user-id/2607957)

Maybe you can write to the provider's support

<https://trello.com/power-ups/5f1a13be1a02f95ed9dfceb8>

[support@getcardbox.com](mailto:support@getcardbox.com)

Cheers
moved to Workspace without notice
Asked by Robyn:

I set up Trello boards for my personal use. Today I have an email saying they've been moved to a business Workspace. I didn't ask for this, or need it as I'm NOT a business. I have about a dozen different boards, for different personal projects and reference. How do I move back to the standard free version of Trello without losing anything?


Answers:
author: Leah
body: I was irritated with this Workspace update too, mainly because it sounds like you are limited to 10 boards under 1 Workspace. Not true.

You can create Unlimited Workspaces with up to 10 boards each. Every Workspace you create can be used to categorize the boards you have. Then just cancel the Business Class trial.

You can move cards from one board to another and move boards from one Workspace to another. The only thing I don't like is the automatic SmartLinks that show up in the comments. Removing the http:// or https:// is supposed to show the URL text but I would rather just turn it off but that's another subject.


author: Michael Pryor
body: All boards are being moved into workspaces.   

A free workspace can hold up to 10 open boards.   

<https://help.trello.com/article/1237-why-cant-i-create-a-board>

If you close some boards or move your boards to different workspaces to be under the limit, you can cancel the Business Class trial. (Note Business Class isn't just for "businesses". We are likely renaming it to Premium)
How to view a board as a spreadsheet within Trello
Asked by Cindy Lee:

Is there a way to view a board as a spreadsheet?


Answers:
author: Dan Ivory
body: Hey [@Cindy Chen](/t5/user/viewprofilepage/user-id/4444416)

As [@Dave Liao](/t5/user/viewprofilepage/user-id/523242) said, the workspace table view will let you view this in Trello. If you want to export Trello to CSV for Excel/Google Sheets then you can export using Trello's export tool (if you have a paid Business Class plan) <https://help.trello.com/article/747-exporting-data-from-trello-1>

or you can use our Power-Up instead - <https://trello.com/power-ups/5c9418019e56bd8abf98d83f/board-export>

Hope that helps,

Dan


author: Dave Liao
body: [@Cindy Chen](/t5/user/viewprofilepage/user-id/4444416) - try these instructions for the Workspace Table View: <https://help.trello.com/article/1235-workspace-table-view>

Hopefully it helps you out!
How do I add a new payment method?
Asked by Charles Stewart:

I have a new card to add in Payments, how do I do that?


Answers:
author: Michael Pryor
body: Go to [trello.com](https://trello.com/),

Next to your Workspace click "Settings"

Choose the tab that says "Billing".

comments: author: Charles Stewart
body: [@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556)

Thanks Michael.

Figured it out.


author: Vero Rivas
body: Hi [@Charles Stewart](/t5/user/viewprofilepage/user-id/3554967)

I advise you to speak directly to trello support colleagues

<https://trello.com/contact#/>

Cheers

comments: author: Charles Stewart
body: [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760)

The reply from [@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) was the one that sorted it
Due date triggered rules not working
Asked by Jordan Cooperman:

Can't seem to get a couple of my automations working in Trello PC web. Attached a screen cap. The two rules below aren't working, or are inconsistently working.

* when a due date is moved in a card in list "This Week" due in more than 6 days without the orange "CATA" label, move the card to the top of list "To Do", and sort the list by due date ascending
* when a due date is moved in a card with the orange "CATA" label due in more than 6 days, move the card to the top of list "CATA"

In both cases, when I change an existing due date from today to 7 or more days in the future, the card does not move to the appropriate list. Seems like a trigger issue as sometimes when I play around with the due dates the rule will work, but seems to be no pattern to it.![2021-06-18 16_16_00-To Do _ Trello.png](/t5/image/serverpage/image-id/148152i13CACDEA2CA9DA74/image-dimensions/448x224?v=v2 "2021-06-18 16_16_00-To Do _ Trello.png")


Answers:
author: Ryan
body: Hi Jordan,

Thanks for reaching out about this. This rule is currently filtering based on the trigger condition. Therefore it will only trigger if a) the card is in the "This week" list and b) if the due date on the card before the change was more than 6 days away. If you are changing the due date from today, then it doesn't fit the filter.

It sounds like you want to detect what the new date is and trigger the rule based on this. Here is where you can set this: <https://share.getcloudapp.com/NQuoYwkO>

Could you try that and see if it works for you?

Thanks,  
Ryan

comments: author: Jessica Gray
body: Hey there,

i am completely new to everything here. I have a similar problem like Jordan.

I set an automation - also see attachment

* the moment a card in list "To Do + kaufen" due in less than 7 days is due, copy the card to the top of list "Lagerverkauf / Aktionen" on board "M Akute Aufgaben", and add member @markusstenger to the card

But no cards are copied into the board i wanted it to. Is it because i just set it up today or did I make another mistake?

Thank you for your help.


Tags: automation

due-date
Problem with redeeming free Trello gold
Asked by Koteus_Maximus:

When I wanted to get/redeem my free 2 months of Trello gold the page refreshed and showed me that Trello gold is cancelled. What should I do?


Answers:
author: Vero Rivas
body: Hi [@Koteus_Maximus](/t5/user/viewprofilepage/user-id/4443928)

I advise you to speak directly to trello support colleagues

<https://trello.com/contact#/>

Cheers


Tags: gold
Does everyone in the company need Trello Gold?
Asked by Julianne Steagall:

In order for the Trello Gold Power-Ups to work correctly does everyone in the company need Trello Gold or can the owner of the account be the only one using Trello Gold while everyone else has the basic free features? I am looking to use Trello for timeline production and will have multiple people on one board.


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Julianne Steagall](/t5/user/viewprofilepage/user-id/4443828) ?

Welcome to the Community! Trello Gold is an add-on pack for individual Trello accounts that adds a handful of features which unfortunately means that others the benefits don't carry through to your team or to other people you are collaborating with.

Depending on your set up and the types of accounts the rest of your team you're working with hold it may be worth looking at other Trello packages but I would only do this once you've assessed what you'l truly need across the board to get your timeline production up and running how you would want it.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura

comments: author: Julianne Steagall
body: For example, say a task is assigned to me and I have Trello gold. I have set up an automation that when the task is marked as done it automatically goes to List(1) and is assigned to co-worker(A). Will co-worker(A) see the new assignment and location of the task? And if I set up an automation for co-worker(A)'s task to move to List(2) when they "mark it as done" with a new assignment to co-worker(B). Will this happen for co-worker(A) or only if they have Trello Gold and the automation set up?
Card window size has changed
Asked by Myron:

I noticed a change a couple of days ago (Jun 14, 2021) in the card window size. The "Actions Section" used to be within easy access on the cards. Now I have to scroll way down to see the Actions Section in order to move a card to a different board.


Answers:
author: Brittany Joiner
body: [@Myron](/t5/user/viewprofilepage/user-id/3959417) hmm i dont think i've noticed this specifically. I think there have been some changes with the "automation" piece. The button in the top right corner used to say butler and now says automation, and I am now unsure if that "automation" section has always on the card or not (perhaps that's new and it pushed down the actions sections a bit?)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/148126i0C8B352095EE95B0/image-size/large?v=v2&px=999 "image.png")

Also, I just learned there's a keyboard shortcut to move cards between boards if that's helpful!

*"* *When hovering over a card, pressing Control + X (Windows) or Command + X (Mac) will copy card to your clipboard. Pasting by pressing Control + V (Windows) or Command + V (Mac) while hovering over a list will move the card to the list. This will work between different boards."* ([Article link](https://trello.com/shortcuts))

comments: author: Myron
body: I was trying to find a keyboard shortcut but unfortunately the one you suggest isn't what I was after. That still negates a lot of clicking around and such. The little drop down works great if you're just looking at the list and don't have the card actually open. When you have the card open it would be nice if there were a shortcut to invoke the same Move Card options pop up. I appreciate the help though.
Solved - Automation Due Date Error
Asked by Ray Etscheid:

Updated: I changed the trigger to "when the scheduled date is completed"

I am struggling with creating an automation on my board.

I have set up a custom field called "Scheduled Date."

What I would like to happen is to have the due date automatically set for 24 hours after the scheduled date.

I created the automation below, but it isn't working. I can't work out what I am doing wrong.

![Automation.jpg](/t5/image/serverpage/image-id/148103iFF7D6478D581EBA6/image-size/large?v=v2&px=999 "Automation.jpg")


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Ray Etscheid](/t5/user/viewprofilepage/user-id/3962363) ?

Awesome you've got this resolved! If you share the solution in the answer below we can accept it so that it makes it quicker for other members of the Community find the solution too ?
Markup for chemical formulas.
Asked by Lasse Pedersen:

Is it possible to get small lowered or raised numbers for chemical formulas or e.g. cubic meters in titles and descriptions?


Answers:
author: Brittany Joiner
body: [@Lasse Pedersen](/t5/user/viewprofilepage/user-id/4443627) not as far as I know. Descriptions support markdown, but I've tried a couple of markdown syntaxes for super and sub script, and they don't seem to be working. Might be a good feature idea!

comments: author: Lasse Pedersen
body: Thank you for your answer, Brittany. I would like to suggest super and sub script as a new feature. Do you know where to post suggestions like that?


author: Brittany Joiner
body: [@Lasse Pedersen](/t5/user/viewprofilepage/user-id/4443627) check this [help article](https://help.trello.com/article/724-submitting-feature-requests-for-trello) out!
Who removed me in my board?
Asked by Mehmet Furkan Keles:

Hello Trello Team,

I was removed from the board which is <https://trello.com/b/dRF3rcGi/medical-park> . I want to learn who removed me from this board ? Because we are using Trello for our business. And the owner was me. How can I learn this?


Answers:
author: Michael Pryor
body: In a free workspace all team members are admins. If you have a paid workspace, you can make others normal members.

If you are in a free workspace, the easiest way to resolve this is to ask someone still on the board to add you back.

comments: author: Mehmet Furkan Keles
body: I dont know who was the admin? Can I learn it?
Como excluir um quadro
Asked by Marina Dias:

E no caso de apagar um quadro que nao foi criado por mim e o usu?rio nao faz mais parte da equipe?


Answers:
author: Ang?lica Luz
body: Ol? Marina,

Obrigada por entrar em contato com o Community!

Quando um quadro tem somente um administrador h? duas op??es para que outra pessoa possa deletar o quadro.

A primeira op??o seria fazer o upgrade do Trello para o Business Class, pois esse plano inclui a op??o de gerenciar o workspace e todos os quadros que pertencem a ele e dessa forma, o administrador poder? deletar ou recuperar os quadros.

Outra forma seria reativar a conta do usu?rio. Caso o email seja do dom?nio da empresa, voc? pode verificar com o departamento TI para que eles reativem o email e dessa forma, ? poss?vel resetar a senha e acessar a conta desse usu?rio para deletar o quadro.

Para mais detalhes, por favor, verifique a documenta??o abaixo:

* [Changing the admins of a Workspace or board](https://help.trello.com/article/768-changing-the-admins-of-a-team-or-board)

Atenciosamente,  
Ang?lica
Is Trello completely free or is it just free for limited time(like free for 30 days)?
Asked by Dhruva urs:

I recently opened a new account. Just needed to know fo rhow long I can use the free version.


Answers:
author: Iain Dooley
body: [@Dhruva urs](/t5/user/viewprofilepage/user-id/4442864) There is no time limit on the free version. The only constraint is that free workspaces can only have a maximum of 10 boards. Additionally you get access to various additional features if you upgrade to a Business Class Workspace.
Creating an automation where the trigger is checking off a specific item on a checklist
Asked by Babs Noelle:

I can't seem to get this to work...any help appreciated.

Basically, once a specific item in a checklist is ticked, I would like that to trigger moving the entire card that includes that checklist to the top of another list on the same board. I would additionally like to add a due date to that card for 24 hours into the future.

Even if I strip down my command, I can't seem to get the trigger to cause anything to happen...much less the two actions I am hoping for.

Here is what I have so far:

![Trigger.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/148043iA32F2654E0659388/image-size/large?v=v2&px=999 "Trigger.jpg")

Again, any workarounds, tips, or tricks are much appreciated!


Answers:
author: Iain Dooley
body: [@Babs Noelle](/t5/user/viewprofilepage/user-id/4438946) that command looks correct, have you tried with differently named items/list etc.? Like for example can you create a checklist item called "test" and trigger like:

when the "test" item is checked post comment "checked"

and start from something that simple and build it up?

Also check the Usage Log for errors:

<https://help.trello.com/article/1150-opening-the-butler-usage-log>

comments: author: Babs Noelle
body: Thank you so much, Iain! I will give that a try. It's good to know that what I'm trying to do should at least (in theory, anyway) work if I get it just right.

Warm regards!


author: Babs Noelle
body: On a whim, before erasing everything I had written, I changed the name of the checklist item in question...by simply replacing the colon with an equals sign.

Done!


author: John Chambers
body: I know that this is an older post, but I'm wanting to do something similar. Would you mind sharing how you went about this? I'm very new to trello and have been tasked with making a checklist task - once check - email or notify the next person in line in the list.   

I was also hoping to make it so one can not check any item past a given checklist item, until said checklist item is approved, but i can't seem to find that functionality at all.

Thank you in advance for any insight you can provide. i promise to be a huge contributor once i get some Trello under my belt!


Tags: butler

checklist

trigger
Automation - Trello auto-Slack message to an individual (not channel)?
Asked by Glen Davis:

We have Butler-linked the automation between Trello and Slack and have a handful of automation for a Kanban process. We are successful in setting up auto-Slack messages (based on conditions/movement/creation) to a Slack Channel, but cannot do so to an individual. Is there a workaround for this or is it on the Roadmap for future?

Thanks!


Answers:
author: milynnus
body: [@Glen Davis](/t5/user/viewprofilepage/user-id/4442523)

My suggested current workaround would be to use Butler Http Request embed with other actions to send a direct message. The bigger challenge is identify the recipient(s). The endpoint is my case has a slack dm function and it can accept the user name variable.

comments: author: Glen Davis
body: Thank you! I'll coordinate with some folks on the team and see if we can try to make happen what you've made happen. I appreciate the response.