youngmon/atlassian-qna huggingface dataset:
Not receiving verification email from my Jira account
Asked by maikol estevez:

I'm trying to get into my Jira account for the first time and when I put my email and click continue it sends me an email verification but it never gets to my inbox, can somebody helps me, please?   
This is my email \<email removed for privacy reasons\>

I check all my emails categories like junk emails and others.

Base on other questions I saw that email gets blocked when it doesn't exist, and mine had some problems because was not active when I was trying to login to Jira, but now it is active maybe it was bounced or blocked by the system.

Thanks!!


Answers:
author: Caroline R
body: Hi, [@maikol estevez](/t5/user/viewprofilepage/user-id/4597476)! Welcome to the community!

I checked our logs and confirmed that indeed your email had a block on the server that prevented emails from being sent to your address. So, I removed your email from this suppression list.

Could you please confirm if you receive the email now?

Kind regards,  
Caroline

comments: author: maikol estevez
body: Thanks, now it is working.


author: Caroline R
body: Hi, Maikol!

Thanks for your confirmation, I'm glad to know it's working now.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud

jira
Setup Git Flow on an empty repository
Asked by Steve Ottoz:

Hi there

I tried to setup Git Flow on an empty repository and got an error message. The suggestion to create a new branch '{0}' also throws an error.

I think this is something you changed in an update, because before it worked perfectly.

I read somewhere, that this has been changed to prevent some errors.

I prefer to setup Git Flow on an empty repository and start working on the develop branch, because I don't want to commit to the master branch, before the project is ready for production.

The way it is now, I have to commit to the master branch, then setup Git Flow, which creates the develop branch based on the master and then work on the develop branch. So I have a master branch with an unstable/unfinished project.

I never had any issues with setting up Git Flow on an empty repo before. So is there a way to get this behavior back?

Thanks  
Steve


Answers:
author: James Barwick
body: I think this is your answer. I setup an empty repository yesterday. I could not 'activate' gitflow with either SmartGit or SourceTree. I created a README file in the master, committed, then the gitflow initialization worked.

heck, all you really have to do is create a .gitignore and then commit it if you don't want a README file. (or create both). The README file is useful as it comes out on Bitbucket's overview page.

I suspect this is what you have to do.


Tags: git-flow
Commit Message - encoding problem..
Asked by ruinnel:

due to my mistake.... abnormal character in my commit message.

all commit Description (in List) broken..

in, terminal, abnormal character is broken but, other message is normal.

But, In SourceTree, commit message in detail info is no problem..

how do i fix it?

Enviroment : MacOS X(10.7.5) / SourceTree (Version 1.6.4.1)

![](../../upfiles/sourceTree.png)


Answers:
author: Soochun Jung
body: I am not sure it is the same problem. See the below link.

[http://blog.naver.com/PostView.nhn?blogId=niee\&logNo=220570445899\&parentCategoryNo=32\&categoryNo=\&viewDate=\&isShowPopularPosts=true\&from=search](http://blog.naver.com/PostView.nhn?blogId=niee&logNo=220570445899&parentCategoryNo=32&categoryNo=&viewDate=&isShowPopularPosts=true&from=search)


Tags: bug
Can I use sourcetree also for commercial use?
Asked by Michele Randi:

I would like to know if I can use sourcetree also for commercial use.

What does it mean that is "free"? I can t find indication of a licence in the main web page.

What kind of lincensing has this product?

I would like to use that also at work!!


Answers:
author: HarryH
body: It is free. Please see here: [http://sourcetreeapp.com/faq/](http://sourcetreeapp.com/faq/%20)

If you would like to see EULA, you can get it by <http://www.sourcetreeapp.com/register/>

You can see the license after login.

EULA says I have to pay for it after 30 days, but that means you have to register after 30 days, but the registration has been free since Atlassian acquired SourceTree in late 2011.

So the conclusion is it is free, and yes you can use at work!

comments: author: Michele Randi
body: Thanks very helpfull!


author: MonteChristo
body: Links are stale. There is a lot of confusion on this, and googling it reveals mostly outdated and hear-say items.
Resolve using theirs leaves >> conflict markers
Asked by D K:

Got a merge conflict in my pom.xml files and tried resolve conflict in SourceTree (Windows 1.1.1.0) using 'Use Thiers'.

It left the start conflcit end conflict markers in the file

```
&lt;modules&gt;        &lt;module&gt;mod-a&lt;/module&gt;&lt;&lt;&lt;&lt;&lt;&lt;&lt; HEAD        &lt;module&gt;mod-b&lt;/module&gt;=======        &lt;module&gt;mod-c&lt;/module&gt;        &lt;module&gt;mod-d&lt;/module&gt;        &gt;&gt;&gt;&gt;&gt;&gt;&gt; 6e703d8... comment    &lt;/modules&gt;
```


Answers:
author: D K
body: <https://jira.atlassian.com/browse/SRCTREEWIN-1000>
how to revert back?
Asked by epataky:

I double clicked on a commit, the head was reset, but the files are still the same, showing today's date as modified date .. i need to get an old version ... i need to get a version from a year ago .. how do i do this?


Answers:
author: epataky
body: ok it seems like although the file dates do not go back to the original date (would be nice), double clicking on the commit does revert the files .. very simple .. you gys seriously need some help documentation for sourcetree ... love it though


author: Timothy
body: Don't know if SouceTree can do it. But if you the commit id (git log \<filename\>), you can always revert to that version.

comments: author: epataky
body: i suppose if possible via command line, that is ok, what would the command to do this?


author: epataky
body: actually i do not want to affect the server at all .. for example, we have 100 modifications per day .. one of the them was good .. a tester might want to grab that version they tagged .. HOW TO GET IT??? is there anyone here would knows how this product works? HOW DO I GET AN OLD VERSION OF ALL THE FILES? .. it seems to be a reasonable thing to want to do with a source control system
Undo gitflow action
Asked by tobyjunker:

Hi,

I am using sourcetree with gitflow for Xcode (iOS development). I thought I was ready to start a new release branch and so selected that option from gitflow menu. Then I realized that I am not ready yet, so I want to undo this action but don't know how to.

The simplest option would be to simply finish this release, but that would merge all my current changes from develop into master, but I don't want to do that yet, since I am not done with this release and I only want to merge into master when I am ready with the release, just as intended by gitflow.

The next option would be to switch my active branch back to develop and continue with the missing changes and then create a new release branch. However, then I still have the old release branch kicking around and I don't know how to get rid of it.

Thanks, Toby


Answers:
author: Timothy
body: I'm sure that you can just right click and delete the branch right?

comments: author: tobyjunker
body: It's unfortunately not quite that straightforward. Here are the choices when I right-click on the branch in question (it is the active branch):

![](../../upfiles/Screen_Shot_2013-09-03_at_12.11.02_PM.png)

However, if I make develop the active branch, then the context menu of the feature branch chnages to this:

![](../../upfiles/Screen_Shot_2013-09-03_at_1.05.25_PM.png)

So now, I can delete the branch. I am still wondering about gitflow. So far, I can of course finish the feature. Does the gitflow script keep a reference somewhere of active release branches, or does it simply check the structure to see if anything is called "release-" and offer choices accordingly? In the latter case it should be safe to simply delete.

The question is what ahppens to my commit history? I do have one commit to this branch. Will this not mess up the repository?


author: mberistain
body: Hello, i deleted the branch and it looks like it works perfectly. I'm not sure what will happen when I push my changes to the server.


Tags: git-flow

recovery
Installing SourceTree on Windows, standalong Git fails with 403
Asked by thomthom:

I installed SourceTree on Windows 7 Enterprice. Whne prompted for Git I said yet to install a standalone version used just by SourceTree. However, that failed with a 403 message. (See attachment.)

When asked about Mercurial, that worked fine. Is this something local to my machine or is it a server error?

![](../../upfiles/Capture_95.PNG)


Answers:
author: RicardoA
body: Are you working through a proxy or another corporate network which forces all connections to HTTPS even though the links are HTTP?

We've seen this screw up our downloads because downloads.atlassian.comonly works over HTTP, if you use HTTPS it requires a login and that would definitely result in a HTTP 403.

If you can't bypass that network restriction, you'll just have to install Git instead (from the usual [git-scm.com](http://git-scm.com) download).

comments: author: thomthom
body: Ah! I disabled my VPN connection to my office, ran the wizard and behold! It worked! Thank you!

I'll append a request for adding such a suggestion to the error message.


author: thomthom
body: When I enter the URL it tries to download from (visible in anotehr messagebox) it downloads fine: <http://downloads.atlassian.com/software/sourcetree/windows/PortableGit-1.8.3-preview20130601.7z>


author: thomthom
body: Updated today but I'm still getting 403 messages. :(


Tags: git

install
Cannot come back to cwd
Asked by shkelzen:

While trying to clone a repository I got this *This is not a valid source path (URL)* Details: *Cannot come back to cwd: Permission denied.*Im sure that this path is correct. I have changed my SSH key using Putty Key Generator.


Answers:
author: Anexon
body: I have had the same problem, what i did to fix it:

right click on sourcetree.exe -\> properties -\> compatibility -\> execute as administrator,  
then again: propierties -\> security -\> select administrators -\> edit -\> check full control.

That's it
UTF8 in SourceTree
Asked by Abdolhosein V. Ebrahimi:

Dear sir

Why some UTF8 files ( arabic texts) are displayed ok, but some others (again arabic UTF8) are displayed as question marks for unreadable characters?

Thank you


Answers:
author: KieranA
body: Hi Abdolhosein,

It would suggest that the text isn't in UTF-8. How are you determining it's UTF-8?

Cheers


author: Abdolhosein V. Ebrahimi
body: Hi Kieran

Seems problem is solved in latest Source Tree update.

Thank you.

Regards


Tags: utf
How to retrieve merge repo changed on my local workling copy?
Asked by Jean Lalonde:

GIT newbee question... I the changes after the merge in my BitBucket repository. But, using SourceTree (Windows) how do I get it back tio my local files? TIA


Answers:
author: Jean Lalonde
body: RTFM would you say? :-) Checkout the anser in this very good tutorial <https://www.atlassian.com/git/tutorial> , more specifically Section 3. on Branches.


author: Jean Lalonde
body: Sorry for typos... I SEE the changes after the merge in my BitBucket repository ...
SourceTree doesn't find ssh for git pull/push
Asked by Bernhard B?hmer:

Hi,

I'm running SourceTree and Git on MacOSX Lion and I was very happy with its functionality. The CLI Git is working fine with my remote repository.

Concerning SourceTree, it worked fine until I rebooted my Mac. After this, it returns the error:

```
error: cannot run ssh: No such file or directoryfatal: unable to fork
```

Is SourceTree expecting ssh at a certain location or using an environment variable to define the path? My ssh is located at /usr/bin/ssh. I couldn' find any configuration parameter in this direction

Thanks for any help Bernhard


Answers:
author: Bernhard B?hmer
body: I solved it: it seems to be a rights issue. When I started ST explicitly via open -a SourceTree the issue vanished. Obviously, the App in the doc had other rights which led to the failure.

comments: author: Vern Tee
body: Hi Bernhard,

I have the same issue as you do. Did you end up changing anything so you could open and run ST properly simply by clicking the Application icon? (As opposed to using the open command in terminal?)

Vern


author: Bernhard B?hmer
body: Hi Vern, no the workaround is still in use. It's kind of OK since I'm not starting so often my Mac. The new version of SourceTree (1.9.4.1) doesn't fix this issue. I think to fix this one has to understand the exact mechanics of the doc which I didn't follow up.

Regards Bernhard


author: Vern Tee
body: Oh right. No problems. Thanks for replying though.

Cheers,

Vern


author: Daniel Wilson
body: Bernhard,

using open -a fixed the problem for me too, but no idea what the cause is.

thanks,

<br />

Dan


author: Nick Karavakis
body: I found a permanent solution for me: adding GIT_SSH environment variable pointing to /usr/bin/ssh in my bash_profile and launchd conf lets me start sourcetree from my dock without that error.


author: Bernhard B?hmer
body: I solved it: it seems to be a rights issue. When I started ST explicitly via open -a SourceTree the issue vanished. Obviously, the App in the doc had other rights which led to the failure.


author: HarryH
body: There are two ways to configure ssh in sourcetree, please refer to <http://stackoverflow.com/questions/17790375/sourcetree-on-windows-how-to-connect-to-ssh>


author: HarryH
body: You need to set up your ssh key <http://kb.site5.com/shell-access-ssh/how-to-generate-ssh-keys-and-connect-to-your-account-with-putty>

comments: author: Bernhard B?hmer
body: Hi Harry, thanks for your answer. The problem, however, is not the authentication but the fact that the ssh binary is not found. BTW: The authentication tab in you links does not exist in the MacOSX version, surprisingly.


Tags: git

ssh
SourceTree License type & terms
Asked by tobyjunker:

Hi, I would like to use sourcetree for windows at work. My company requires each software to go through a legal review. To do so, I need to have the text of the software license agreement. Simply stating that its free is not enough. Where can I find this EULA? Also who should be listed as the Vendor--presumably Atlassian?


Answers:
author: HarryH
body: It is free. Please see here: [http://sourcetreeapp.com/faq/](http://sourcetreeapp.com/faq/%20)

If you would like to see EULA, you can get it by <http://www.sourcetreeapp.com/register/>

You can see the license after login.

EULA says I have to pay for it after 30 days, but that means you have to register after 30 days, but the registration has been free since Atlassian acquired SourceTree in late 2011.

So the conclusion is it is free!!!


Tags: eula
How to fix header and list colors
Asked by pboiscla:

I installed SourceTree and configure my first project. However, when looking at the Pull perspective (as an example) the lists of files shows as white on white. Same thing for the list headers. When I clieck on one of the file I see the file name as white on gray. The icon on the left (Green circle + white) look good.

I uninstalled, restarted and installed again. Same problem.

Anything can be done to fix this issue?


Answers:
author: Patrick Boisclair
body: I guess I will answer my own queston.

The problem was caused by having Microsoft .NET framework 4.5 **beta**. I do not know if the SourceTree installation just checked the version number part, but I do not remember it asking to install it as it did on other computers.

I installed the latest 4.5 manually, rebooted and uninstalled the Beta programs (framework and multi-targeting pack). Just tried it and I get black text now. Great!


author: Rob de Rijk
body: Thanks, I had the same problem with 4.5 beta.


author: Patrick Boisclair
body: Any hints about which system color you are using for the text in this list?  
This on Windows 7. So far I am the only one with this issue in the office. I never used any other color schemes than the ones provided with Windows.


author: Patrick Boisclair
body: Here is the image of the list with the color issue for the header and text.![](../../upfiles/Color_issue_1.png)


author: Patrick Boisclair
body: Might be stupid question, but how do you upload a picture here. All I see is a dialog asking for the image URL. Where do you put the images?


author: Timothy
body: Huh? Any pictures?
operation of DIFFs
Asked by epataky:

how can i do a diff from one particular commit to another .. ? also, when i do a diff on one of the commits, what is it comparing to, the previous commit? or the current file?


Answers:
author: MB
body: If the sourcetree is following [the logic of git itself](https://www.kernel.org/pub/software/scm/git/docs/git-diff.html) (and I see no reason why it shouldn't), then it should be like this. If you want to diff two commits, then you'll use:

```
git diff commit1 commit2
```

where commit1 and commit2 are hash values (or part of it) of each commit. Also, when doing a diff on just one of the commits, like this:

```
git diff commit
```

then you are comparing the current file with that commit and if you want to compare it to the version of the file in your HEAD, you would use:

```
git diff HEAD commit
```

and if you want to compare previous two commits, you can use:

```
git diff HEAD HEAD~1
```

(HEAD\~1 means "1 commit before the HEAD", and you can use also HEAD\~2, HEAD\~3, etc)
Show entire untracked file in SourceTree
Asked by jonahb:

Is it possible to make SourceTree show the entirety of untracked files? Currently I see 100 lines and then "...". I'm using SourceTree 1.6.3.1 with a git repo.


Answers:
author: Josef Maxa
body: Join our crusade.

<https://jira.atlassian.com/browse/SRCTREE-785>
Using sourcetree with an external diffviewer for labview
Asked by Chris Loughnane:

I've seen examples on how to set up tortoisegit with labview's lvcompare.exe, but I don't see anywhere I can do something similar on sourcetree/

For those that maybe aren't familiar, labview is a graphical programming language that doesn't work too well with traditional git viewers.


Answers:
author: UPWT
body: Have a look at this solution from NI.

<https://github.com/smithed/vicompare>

This makes sure that the output from the variables for $LOCAL, $REMOTE etc are changed over to the Absolute paths that are required for LV Merge and LV Compare.

comments: author: rvallieu
body: I have been using this successfully. Unfortunately its not always smooth, due to LabVIEW Compare wanting to load all subVIs in memory based on the location of the top level VI that is cloned off - thus the VIs can not be found where "expected".

Encouraging news from NI with NXG this won't be a problem. The VI is going to XML base from binary (still not human readable) and Compare won't require loading the VIs on the block diagram, as we're just doing a visual compare. Git will deal with the difference tracking more elegantly.

NowXG just needs to get up to speed...


author: Timothy
body: I'm assuming that you are trying to use an external diff tool with SourceTree? Have you seen this ([https://answers.atlassian.com/questions/169145/sourcetree-external-diff-tool](/questions/169145/sourcetree-external-diff-tool))?

comments: author: Chris Loughnane
body: It looks like ithe link is broken and I can't find it by digging... but yes that is exactly what I am trying to do.


Tags: diff

git

labview
Select all files when selecting commit - What does it do?
Asked by Adam ?t?p?nek:

When I'm commiting to the GIT repository I need to either add files to the index prior to clicking Commit or I need to change Commit mode to "Selected files" and manually select all the new files. What I want to achieve is to enable SourceTree to automatically add all the files that are modified or new in the local repository so I can just fill in the commit message and click Commit. I thought the setting "Select all files when selecting commit" does the trick but it doesn't seem to do anything. Thank you, Adam.


Answers:
author: KieranA
body: Hi Adam,

In the index you can just Cmd+A to select all files and hit 'Commit' which will have them all selected. Alternative in the SourceTree Preferences you can turn off the "Use staging area" option (meaning you can't explicitly stage files) under the Git tab. When committing with this option turned off all files will be selected, too. There's a couple of options available. If neither of these are applicable to you then you could raise a feature request at [jira.atlassian.com](http://jira.atlassian.com)

Hope that helps

comments: author: Adam ?t?p?nek
body: Turning off the staging area is exactly what I had in mind! :-) Thank you.


author: Adam ?t?p?nek
body: Sorry, I forgot to say that I'm using GIT and mac version of the app.


author: KieranA
body: Hi Adam. Are you using the Windows or mercurial version? Thanks in advance.
Can't register
Asked by Martin Fabichak:

It's impossible to register sourcetree here.

The website always fails, and if I try to generate in sourcetree, it says that the parsing failed.


Answers:
author: KieranA
body: Hi Martin,

I've been chatting with the staff who work on Atlassian ID. It looked to be a result or your organisation details missing which admittedly shouldn't cause your login to fail, so apologies on our behalf. They've updated your account and have asked if you could try it again. Hopefully it'll work this time.

Let me know if there's any problems.

Cheers


author: Martin Fabichak
body: Hi Kieran,

Thanks for the help! It worked!

Now I can use it again =)

comments: author: KieranA
body: Thanks for the feedback, glad it's working!


author: Martin Fabichak
body: Hi Kieran,

Thanks for the help! It worked!

Now I can use it again =)


author: Martin Fabichak
body: No more hints on how i can make this work?

comments: author: KieranA
body: Hi Martin,

Sorry for the delay. Seeing as though you can neither sign up on the website or through SourceTree it sounds like a problem with your login rather than SourceTree. I've pinged the Atlassian ID guys and linked them to this issue. They should get back to you shortly to ascertain the situation with your account.

Cheers


author: anjali.prakash
body: Hi Kieran, I am also facing same issue while registering the source tree. can you please help me? I am getting the following message "Parser failed with error" while giving my email address for free registration.


author: Martin Fabichak
body: Nops! it's [martin@selvz.com](mailto:martin@selvz.com). And my password is low caps characters and 4 letters.

I use them all the time to login into confluence, jira and bitbucket!


author: Martin Fabichak
body: Just did.

Same error: <http://oi41.tinypic.com/21jmvyd.jpg>

Is not my username/pass because if I input any other thing the error message is clear: Password is wrong.

This is happening to me for about 3 months.

comments: author: KieranA
body: It sounds like there's something up with your e-mail address / password that's causing Atlassian's auth servers to fail. Have you an odd e-mail address or password perhaps?


author: Martin Fabichak
body: Both.

If I try to generate in the website, always says that "atlassian is in maintenance".

If I try to generate in sourcetree app, says "parsing failed" after I put my email and password.

comments: author: KieranA
body: I've just tested it here without any problems. Could you try again?

Cheers


author: KieranA
body: Hi Martin,

Where are you trying to register from? The Atlassian website or SourceTree itself?


Tags: atlassian-id