youngmon/atlassian-qna huggingface dataset:
Checklist items disappearing
Asked by Penny Cutt:

For the past week or two when I add items to my trello checklist they disappear when I hit done. Why is this happening?


Answers:
author: Dawn Caraway
body: I had to sign out of my Trello account and change my password. When I signed back in, the problem seems to be resolved. No more disappearing cards. So far, so good.

comments: author: Penny Cutt
body: Thank you I will try that. I'm not sure if the same thing happens with the computer version.


author: Georgina Beadon
body: This is happening to me too as of yesterday. I can't seem to add a new item to a checklist. I do, click done and then it disappears. I've had the housekeeping message come up quite a few times on the phone app over the last few years but not this new issue.   

the app definitely seems more glitchey lately. A couple of times I've tried to move a check list item up or down and when I do it's duplicated an existing item instead. It usually rights itself if I come out of the board and go back in. Wondering if a new update has some bugs they haven't worked out yet

comments: author: Georgina Beadon
body: I just tried logging out and in again and this seems to have worked! Thanks for the advice all


author: Dawn Caraway
body: I'm having the exact same problem. I'm also having a message pop up I've never seen before. When I first open the app, I get the message: Please give us a moment. We have some housekeeping to do.   
I feel like these things started after the latest update.

What to do about it though. I don't like having to type a card 3 times before it finally takes!

comments: author: Penny Cutt
body: Yes I get that message too.


author: Dennis Regan
body: me three!


author: Dennis Regan
body: hello, penny. this is happening on my ipad. this is very rare. never had issues like this. i came here looking for answer. can't help you much except to say it's not your fault.

comments: author: Penny Cutt
body: Thanks hopefully someone can help soon. I rely on trello so much.


author: Penny Cutt
body: This is happening on the phone app.


Tags: checklist
Me ajudem meus amigos da Trello! Help me out my Trello friends!
Asked by Josiel Xavier Pires:

Amigos que administram e desenvolvem o Trello, primeiramente dou os parab?ns por essa excelente id?ia que facilita o dia a dia de n?s proficionais do mercado de trabalho, voc?s s?o facilitadores por isso sou muito grato.

A quest?o ? que preciso de ajuda, sou Designer Gr?fico em uma empresa de Comunica??o visual, o trello tem me ajudado muito na organiza??o dos trabalhos mas, estou por enquanto no per?odo gratu?to e n?o consegui convenser os gestores da empresa a aderirem o sistema Trello, uma das quest?es ? o pre?o que ainda est? alto aqui para o meu pa?s que ? o Brasil, por isso creio que logo vou perder essa minha tabela que tem ajudado e muito.

O meu pedido de ajuda ?: Por favor teria como fazer um per?do de teste especial para toda a empresa e fazer um pre?o especial para n?s?  
Fica o meu agradecimento caso algu?m de voc?s por gentileza me responder.  

```
Translation:

Friends who manage and develop Trello a lot, 
initially I congratulate you for this excellent idea that facilitates 
the day of us professionals in the job market, you facilitators for that 
I am grateful.The thing is, I need help, I'm a Graphic Designer in a Visual Communication
 company, trello has helped me a lot in organizing my work, 
but I'm currently in the free period and I couldn't convince the 
company's managers to join the Trello system, one of the issues is
the price that is still high here for my country, which is Brazil,
so I believe that soon I will lose this table of mine that has helped a lot.My request for help is: Could you please make a special trial 
period for the whole company and make a special price for us?I would be grateful if anyone of you could kindly answer me.
```


Answers:
author: Alex W
body: Hey [@Josiel Xavier Pires](/t5/user/viewprofilepage/user-id/4979064) - unfortunately we do not offer any special pricing. We offer discounts only to academic and non-profit organisations.

If Premium is too expensive for you, you can try Standard, which is roughly half the price - <https://trello.com/pricing>
Trelloya ?ye olmak istiyoruz
Asked by Ak?n T?REM??:

Merhabalar. Trelloya ?ye olmak istiyoruz. Yakla??k 30 ki?ilik ofis olarak ?al??maktay?z ancak uygulaman?z hakk?nda daha fazla ve detayl? bilgi i?in 0531 671 66 88 no'lu ileti?im numaras?ndan taraf?ma d?n?? sa?larsan?z sevinirim. Sa?l?kl? g?nler dilerim.


Answers:
author: ?i?dem B?y?ka?ik
body: Merhaba [@Ak?n T?REM??](/t5/user/viewprofilepage/user-id/4979002), ben de yukarida verilen sayfalari tarayarak bilgi almanizi oneririm. Eger ucret ile ilgili sorulariniz varsa onu da buradan inceleyebilirsiniz: <https://trello.com/en/pricing>

Onun disinda burada eger varsa spesifik sorular sormanizi onerebilirim. Hangi konuda sorunuz varsa veya zorluk yasiyorsaniz direkt onu yazarsaniz eminim cok iyi cevaplar alirsiniz. Kolayliklar!


author: Alex W
body: Hey [@Ak?n T?REM??](/t5/user/viewprofilepage/user-id/4979002) - welcome to Trello! We don't offer phone support over the Community. Yourself and your team members are welcome to start accounts at <https://trello.com/signup>

We have a guide to help you get started at <https://trello.com/en/guide>
????????????!
Asked by Amarkhan:

????????????! ?? ???? ????? ? ??????. ?? ? ???????? ?? ? ????????. ??????????????????, ?????????? ??? ??????????????????, ?? ????? ?? ????


Answers:
author: Alex W
body: Hi [@Amarkhan](/t5/user/viewprofilepage/user-id/4978985) - we don't support log in issues over the Community. If you're still having issues, please raise a ticket at <https://trello.com/contact> and select Account Issues \> Trouble Logging In for the topic we can help you with.
'trelloauth' links are blocked
Asked by cjdennis:

I get the following message every time I try to log in to Trello with the Android app.
>
> 'trelloauth' links are blocked {#toc-hId--551803529}
> ----------------------------------------------------
>
The web page at **trelloauth://trello.com/callback?code=\[redacted\]\&state=\[redacted\]** might be temporarily down or it may have moved permanently to a new web address.  
ERR_UNKNOWN_URL_SCHEME  
I reached out to Atlassian support a few days ago but they haven't got back to me. There was a minor problem at the time so I thought it might be related to that, but apparently there are no problems right now and I still can't log in. Strangely enough, I'm getting alerts for a different account despite not being logged into any account.  
I have the version released on 28 June 2022 installed.


Answers:
author: cjdennis
body: When this error occurs, the solution is to click on the three dots at the top right corner of the page with the error, select "Open in \<name of browser\>", and it should log you in.


author: Carlos Garcia Navarro
body: Hi [@cjdennis](/t5/user/viewprofilepage/user-id/2459148) ,

I found this which seems related to the issue you described: <http://net-informations.com/q/mis/scheme.html>

comments: author: cjdennis
body: Thanks! That gives me insight into the problem, but nothing I can do towards solving it.


Tags: login
How to duplicate a card on add to list
Asked by Jacob Hornbeck:

Just putting this out there... I don't think it is possible, but I want to ask, just in case it is.

I have a Trello board with a few different lists. One list is for task done, and the other few are different types of tasks. I want to add an automation where when I add a card to the "Done" list, that it will then duplicate the card and put it back into the list it was originally in.

As an example, let's say I have a card called "Finish homepage", when I drag it into the "Done" list, I want it to either place a duplicate card back where it came from or move the card back and place a duplicate in the "Done" list. Is this possible?


Answers:
author: milynnus
body: [@Jacob Hornbeck](/t5/user/viewprofilepage/user-id/4978904)

There is this variable {triggercardpreviouslistname} you can use.

You can find it on

<https://support.atlassian.com/trello/docs/butler-variables/>
Turn off Keystrokes for Labels
Asked by Brittany Bernstrom:

Hi,

I'm looking for a way to turn off the keystrokes for labels. Aka I don't want it to add a label automatically if I'm in the card and hit numbers like 1 = green, 2 = yellow, etc.

This is an issue as it's frequently adding labels to a card by mistake which triggers automations we have set up and tied to the labels. Want to stop this easy mistake from happening.


Answers:
author: Nathan Smith
body: Hey [@Brittany Bernstrom](/t5/user/viewprofilepage/user-id/4978818)

Right now there's no way to turn off keyboard shortcuts in Trello but I'll pass your interest in this onto our team for consideration - let me know if there's any other details you'd like me to send their way.

comments: author: claudia_mechtler
body: Are there any updates with this issue? We use trello for controlling our purchasing process.. cards have custom fields to contain certain information like article numbers, when an employee adds a number to a custom field, it automatically adds a lable to the card which messes up all of our automations,.. messages get sent to slack channels, cards get moved etc.. there really needs to be a fix to this problem


Tags: keyboard-shortcut

label
how to fix card on top :?
Asked by Emanoel Silva:

I'm using the control card which displays how many cards in total I have in my list.  
however, it keeps walking with each new one I add.

**Is there any way to set it to always be the first card?**

Thanks.


Answers:
author: Nathan Smith
body: Hi [@Emanoel Silva](/t5/user/viewprofilepage/user-id/4978696)

There's no way to lock a card to the top of a list but you could use Butler (Trello's automation tool) to create a rule that every time a new card is added to that list, find the control card you're using and move it to the top of the list.

Here's an example of a rule I set up to do this:

![butler-rule.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/204628i50F295BBF863A214/image-size/large?v=v2&px=999 "butler-rule.jpg")

And here's a link with some basic information on Butler - <https://support.atlassian.com/trello/docs/butler-overview/>


Tags: card
Can I change List color in the App?
Asked by Cindy Deeks:

Hi all, I'm new to Trello and still learning.

I prefer using the Trello App (Windows 10) and would like to organize my Lists by adding color or formatting of some kind. (bold, font size, etc.) **I know you can add a label to Cards in a List, but is it possible to do this for the List itself?**

Thanks in advance!


Answers:
author: Andrea Crawford
body: Hi Cindy,

You can't add color to the list itself, but what I do is add a full-color card to the top of my list. See [this blog](https://blog.trello.com/card-covers-and-colors) for more info, hope this helps!

![Screen Shot 2022-07-01 at 10.10.26 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/204265i6A19B00B11FE4753/image-size/large?v=v2&px=999 "Screen Shot 2022-07-01 at 10.10.26 AM.png")

comments: author: Cindy Deeks
body: Thanks! That's a good work-around.

Appreciated!

\~Cindy


author: Happy Little Accidents
body: Thank you Cindy for addressing the elephant in the room as this is a feature that is constantly overlooked for some reason and thank you Andrea for providing the best workaround I have found so far :D This was driving me a little mad and feel like a tool for not seeing the fix so a huge thanks again.  

Not all heroines wear capes!


author: Oliver S
body: Some great news to share! List colors and collapsible lists are coming to Trello! Check out our recent post for more details - <https://community.atlassian.com/t5/Trello-articles/Do-your-boards-have-you-feeling-the-blues-Prepare-to-spark-new/ba-p/2618194>


Tags: list
Bug Trello
Asked by denivel:

I press enter and multiple cards creates. How can i fix it![trello.gif](https://community.atlassian.com/t5/image/serverpage/image-id/204221i0FB9E657D8B6BE83/image-size/large?v=v2&px=999 "trello.gif")


Answers:
author: Clark Everson
body: Hi [@denivel](/t5/user/viewprofilepage/user-id/4978466)

Welcome to community! I can understand how this could be frustrating

Are you using a web browser or the application?

If a web browser I would recommend trying in incognito mode or private browser

If that works reset your cache and cookies and if using chrome do chrome://restart

If that doesn't work I would recommend trying the app

If using the app, then quit the app and restart your computer before reopening the app

If that doesn't work for the app I would then say try in the browser and see if the issue is reproducible in there

Best,

Clark
Bug ?? ?Cards disappearing after update
Asked by H:

I ran an update this morning 01/07/22. I'm using this board for my job hunt. It has a number of lists. Now when I add a card, the curser spins and the card disappears.   
I've tested this a number of times, the same thing keeps happening.  

Is this happening to anyone else?

Any advice please?

H


Answers:
author: Alex W
body: Hey [@H](/t5/user/viewprofilepage/user-id/4978684) - are you using iOS? If so, please read the response to Nadia below.

[@Nadia](/t5/user/viewprofilepage/user-id/4979068) - thanks for confirming you're on iOS, we're currently experiencing performance issues on iOS devices. Our mobile development team are investigating and fixing it currently. Thanks for your patience while we work through this!

comments: author: Nadia
body: Thank you very much!


author: R?mi BERNI?RES
body: It's only with phones or computer?


author: Nadia
body: Same with me, iOS. I figured out that I can add a card in a browser and then continue to work with it in iOS apps. Every time when I'm opening iOS app it runs a message "we have some housekeeping to do", but it's only worse now.


author: Alessandro
body: Hey good morning I trust this message it's finding you well

yes I actually have the same issue myself.

did you find out any solutions yet ?!


Tags: update
How to recover/delete my bitbucket usernames?
Asked by Praveen Prasannan:

Hello there,

I have two personal Bitbucket accounts, so can I reset the access for them or can I just delete them?

I do not remember the emails/passwords for it except the usernames. Is there anyway to do it?

My usernames are:

* <https://bitbucket.org/praveenprasannan/>
* <https://bitbucket.org/pprasannan/>

Thanks and regards, Praveen


Answers:
author: Theodora Boudale
body: Hi Praveen,

Login to Bitbucket Cloud is possible only with the account's primary email address, and I'm afraid that we cannot disclose the emails of these accounts due to our privacy policy.

Please note that both of these accounts are [managed accounts](https://support.atlassian.com/user-management/docs/what-are-managed-accounts/), they have an email with a domain that has been verified by the owner of the domain as per our documentation [here](https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/). Perhaps these emails are from a former or current employer?

Managed accounts can only be deleted by an organization admin, not by the end-user. If you can remember using a Bitbucket Cloud account with a former or current employer, you can reach out to them and ask if one of the Org admin can delete the Atlassian account associated with the email you had/have with this company. Instructions on how an Org admin can delete a managed Atlassian account can be found [here](https://support.atlassian.com/user-management/docs/delete-a-managed-account/).

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud
can't clone a repo in git bash
Asked by Anjana Kapoor:

I am trying to clone my repo from bitbucket to my pc but when I pasted the URL using git bash it displays message **cloning into ' repo name '** and it only creates an empty folder. Not able to resolve it. plz help


Answers:
author: Syahrul
body: Hey [@Anjana Kapoor](/t5/user/viewprofilepage/user-id/4437233)

G'day!

There are multiple reasons that the clone succeeded and the folder is empty let's explore some of them.

Check if there's any content in the folder by using bash to navigate into the folder and run "ls -lah" this will list out all the files even the one hidden. If there's a file then the issue would probably be because the files were hidden so try running "git branch -a" to list out the branch in your repositories and "git checkout the \<branchname\>" to start working on the branch

Another common issue is that you are using outdated git, so please download and install the latest git then navigate into the folder via terminal and check if git initiates accordingly.

If both didn't work then most likely the issue is with the cloning steps themselves and we may need to further investigate by running the following verbose commands when re-cloning the repositories:  
If you use HTTPS:

```
GIT_TRACE_PACKET=1 GIT_TRACE=1 GIT_CURL_VERBOSE=1 <git clone command>
```

If you use SSH:

```
GIT_TRACE_PACKET=1 GIT_TRACE=1 GIT_SSH_COMMAND="ssh -vvv" <git clone command>
```

Let me know how it goes

Cheers,  
Syahrul
locking a step
Asked by Oliver Beck:

Hi

is it possible to lock a single step? here's an example of what I need:

* dev 1 pushes to a branch, pipeline starts running, step1 is triggered and is running. step1 deploys the codebase to a dedicated test environment, tests will be executed on that environment. it can take up to 10 minutes until step1 is finished
* dev 2 pushes to another branch, pipeline starts running, step1 is triggered. now the 2 running pipelines will get in conflict: dev 2 will hijack the test env of dev 1, before his tests are passed

is it possible to lock step1, so when step 1 is triggered but "locked", the pipeline will wait until it is unlocked


Answers:
author: Theodora Boudale
body: Hi Oliver,

At the moment, it is possible to do this using [Bitbucket Deployments](https://support.atlassian.com/bitbucket-cloud/docs/set-up-and-monitor-deployments/). Deployment environments can be configured via **Repository settings** \> **Deployments**. There are 3 default ones, so you can use any of them.

If e.g. you have a bitbucket-pipelines.yml file like the following:

```
pipelines:
  default:
    - step:
        name: Testing
        script:
          - <commands_here>
```

You can add the deployment keyword along with the name of the environment, as follows:

```
pipelines:
  default:
    - step:
        name: Testing
        deployment: Test
        script:
          - <commands_here>
```

If a deployment step to "Test" is already running because of a commit to branch A, and another developer pushes a commit to branch B, then the build triggered by the second commit will be ++paused++.

I'm afraid that the paused build doesn't get resumed automatically though, someone will need to resume the build manually after they open it from the Pipelines page of the repo (we have a feature request for automatic resuming of paused deployment steps: <https://jira.atlassian.com/browse/BCLOUD-16304>).

If you have a different definition for each branch, then you could do the following, and the behavior will also be the same:

```
pipelines:
  branches: 
    master:
      - step:
          deployment: Test
          script:
            - <commands>
    develop:
      - step:
          deployment: Test
          script:
            - <commands>
```

Is this something that works for you?

We don't have any concurrency control for non-deployment steps at the moment, however, that's a feature that has been requested by others as well <https://jira.atlassian.com/browse/BCLOUD-16262>.

If you're interested in any of the features I mentioned, I would suggest that you add your vote there (by selecting the **Vote for this issue** link) as the number of votes helps the development team and product managers better understand the demand for new features. You are more than welcome to leave any feedback, and you can also add yourself as a watcher (by selecting the **Start watching this issue** link) if you'd like to get notified via email on updates.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-pipelines

bitbucket-cloud

cloud
upgrade plan error
Asked by itchomgue:

When trying to upgrade plan to standard one it fails with Something went wrong {#toc-hId--1242723095}
-----------------------------------------------------------------------------------------------------

While we check things on our end, try refreshing the page. If reloading the page doesn't help, check our [status page](https://status.bitbucket.org/) for known incidents or planned maintenance.

If you are still experiencing issues, our support team can be reached via StatusPage. Use the code below when reporting your issue, this will help the team look up details of what went wrong:

`b0db45066aa44fea93b0a2c87099de28`


Answers:
author: Theodora Boudale
body: Hi [@itchomgue](/t5/user/viewprofilepage/user-id/4435832) and welcome to the community.

This was due to a bug in Bitbucket Cloud that occurred on 14th June. Our engineering team has deployed a fix for this so upgrading a billing plan should be possible without issues now. Our apologies for the inconvenience this caused.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Problems cloning bitbucket repositories
Asked by Snigdh Singh:

The terminal window shows cloning but it goes on for hours.


Answers:
author: Charlie Misonne
body: This could be a network issue. Make sure there is no firewall blocking your access to Bitbucket.

1. Are you using Bitbucket Cloud or an on premise version of Bitbucket (server, data center)
2. Are you cloning with http(s) or ssh?


Tags: git
API endpoint to generate SSH keys for Pipelines
Asked by Vincent D:

Hello, in an attempt to automatize everything, including repository pipeline configuration, I want to generate the SSH keys pair from the Bitbucket REST API.  

I was able to set my own keys with <https://developer.atlassian.com/bitbucket/api/2/reference/resource/repositories/%7Bworkspace%7D/%7Brepo_slug%7D/pipelines_config/ssh/key_pair#put>  

But on the UI we can just click "Generate keys". It would be very useful if we could just hit that with the REST API instead of providing our owns, but I couldn't find anything in the documentation about such endpoint. Any chance it gets implemented?  

Thanks


Answers:
author: Oleksandr Kyrdan
body: Hi [@Vincent D](/t5/user/viewprofilepage/user-id/4153652) ,

Thank you for your question!

As you could discover in the browser, UI uses the next url to generate ssh-keys pair:

```
curl -X POST -H "Content-Type: application/json" https://api.bitbucket.org/internal/repositories/{workspace}/{repo}/pipelines_config/ssh/key_pair/generate

```

response will returns public key that you could add to user, more details [in the API docs Adds a new SSH public key to the specified user account](https://developer.atlassian.com/bitbucket/api/2/reference/resource/users/%7Bselected_user%7D/ssh-keys#post)

    curl -X POST -H "Content-Type: application/json" -d '{"key": "public_key_content_here"}' https://api.bitbucket.org/2.0/users/{user_uuid}/ssh-keys

Required Scopes: `account:write` - Read and modify your account information

**Note! Please, make sure, that you are realised that it's internal url, permanent work isn't guaranteed and could be changed any time.**

Cheers,  
Oleksandr Kyrdan


Tags: bitbucket-pipelines