youngmon/atlassian-qna huggingface dataset:
Limitations in Jira Product Discovery
Asked by scuryova:

hi there,

Is there a plan to remove (some) limitations in Jira Product Discovery?

I am specifically asking about "Field Options per Field" limited to 500.

We have a custom field in JPD indicating which Customer the Idea is concerning and our customer baseline is far beyond 500. It is very limiting indeed.

Any thoughts/feedback?

Thank you.

Katarina

|-------------------------|-----|
| Field options per field | 500 |

Reference: <https://confluence.atlassian.com/jpdkb/jira-product-discovery-limits-1402415682.html>


Answers:
author: Tanguy Crusson
body: [@scuryova](/t5/user/viewprofilepage/user-id/5338154) Jira Product Discovery is built on Jira, and Jira slows down the more options you add to a field. It can get pretty bad. For now we don't have plans to lift this limit.

However we do plan to integrate with the "customers/organizations" of Jira Service Management and surface those as a field - for this exact use case.

comments: author: uri.shani
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)

I'm having the same issue.

I tried deleting options, already deleted \~20 but still getting the error "T***his field has reached its maximum of 500 options***"

What else can I do?


author: uri.shani
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) resurfacing this one - this is really causing issues fro us.


author: scuryova
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) - Are you saying that we will be able to use the custom fields in JPD created outside of JPD? JPD is a team-managed project, isn't it? So, in general (if I'm not mistaken) in the team-managed projects, it is possible to pull the custom fields created in Jira Software. This would actually be an awesome solution. Because currently we do duplicate custom field "Customer" - we have one Customer field in Jira Software (almost 2000 drop-down values) and another one in JPD (only 500 allowed). Which also "complicates" filtering, dashboarding, for example. So, instead of having 2 fields, we could have just one.


author: Tanguy Crusson
body: [@scuryova](/t5/user/viewprofilepage/user-id/5338154) yes, if you open Project settings \> Fields from a JPD project, you should be able to add a global field from Jira into athe JPD project. I haven't tried with a field with such a large field so no idea how good the performance of the UI will be with it though - it's probably worth testing on a test project first.


author: uri.shani
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) did you see my question? need help please


author: Danny
body: Hi [@scuryova](/t5/user/viewprofilepage/user-id/5338154)

Good question, sounds like the answer should come from Atlassian's JPD Product Owner or the JPD team.

Thanks,

Danny

comments: author: scuryova
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) - Any feedback from your side? Thank you.


Tags: cloud

jira

jira-cloud
jira??????
Asked by GuXi:

?? ID ?2e1074467c234a6a9beaca59ce6fa659

??????jira????????????????

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330094i952D3E675ACCBDB4/image-size/large?v=v2&px=999 "image.png")


Answers:
author: YY Brother
body: ???????????? VPN

comments: author: GuXi
body: ?????
sending Custom Parameters from site24x7 integrations
Asked by R?mi Viboud:

Hello,

I've linked site24x7 and Opsgenie together and I don't succeed to send Custom Parameters.

On site24x7 I've check "Send Custom Parameters" :

![Capture d??cran 2024-04-25 133332.png](/t5/image/serverpage/image-id/320650iB53CF21EBC990CE3/image-size/large?v=v2&px=999 "Capture d??cran 2024-04-25 133332.png")

But I don't succeed to get it on Opsgenie. Following <https://support.atlassian.com/opsgenie/docs/dynamic-fields-in-opsgenie-integrations/>

I've tested to add {{_url.client}} in the alert message but it's always empty.

I've also tested {{_headers.client}} , {{_payload.client}} , and many other variations (lower case, upper case, juste {{client}} , ...) without success.

Is it really possible to send custom parameters from site24x7, if yes what is the correct syntx ?

Thanks


Answers:
author: R?mi Viboud
body: Hello,

I badly read the doc. The solution : {{_payload.custom_parameter.client}}
Unable to Find Jira Projects in Jira Product Discovery Integration
Asked by oscar_torres:

Hello community,

I'm encountering an issue while attempting to integrate my Jira project with Jira Product Discovery. Despite following the integration steps diligently, I'm unable to locate my Jira projects within Jira Product Discovery.

I've ensured that both platforms are properly configured and that I have the necessary permissions. However, when I navigate to Jira Product Discovery, I cannot find any of my Jira projects listed there.

Could someone please guide me on how to troubleshoot this issue or provide any insights into why my Jira projects might not be appearing in Jira Product Discovery?

Thank you in advance for your assistance.


Answers:
author: Carlos Garcia Navarro
body: Hi [@oscar_torres](/t5/user/viewprofilepage/user-id/5521316) ,

Welcome to the Community! This can happen if you're missing the "Link issues" or "Browse projects" permission. Can you please double-check that you can browse and also link issues from a Jira issue in the project that you're trying to integrate with JPD?

comments: author: oscar_torres
body: Hi [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232)

Thank you for the warm welcome! I've checked my permissions within my Jira project, but unfortunately, it seems that with the Free plan, I don't have the ability to adjust permissions for "Link issues" or "Browse projects". It appears these specific permissions might not be available in the Free plan for Jira.

Given this limitation, could you please suggest an alternative approach or workaround to ensure I can integrate with Jira Product Discovery? Any guidance you can provide would be greatly appreciated!

Thank you for your understanding and assistance!


author: Carlos Garcia Navarro
body: Hmmm. Can you do this?

<https://support.atlassian.com/jira-product-discovery/docs/link-an-idea-to-a-jira-issue/>

And do you have a screenshot to show what you see? Thanks!


Tags: cloud

jira

jira-cloud

jira-product-discovery
email integration set priority from email body
Asked by Levy, Sathya:

how do I send an email to my opsgenie email integration address with a priority value  
ie

subject: disk space alert

body:   
... body start  
priority: P5

... body end


Answers:
author: Nick H
body: Hi [@Levy, Sathya](/t5/user/viewprofilepage/user-id/5482517) ,

This Community article should help with mapping alert priorities:

[How to Map Alert Priorities in Opsgenie](https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304)

Specifically Section 1 - **Advanced integration settings** of the article above.

If "*priority: P5*" is being sent to Opsgenie and parsed in the payload of the alert, you can use the integration's Create Alert action to filter on this (depending on the field it's parsed in), then map to a corresponding priority. That action might look something like this:

![p5.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/320127iB028817F2EA8A632/image-size/large?v=v2&px=999 "p5.jpg")


Tags: cloud
How to set up a common rotation that supports multiple teams without duplicating the rotation?
Asked by Eric Wang:

The scenario is that I have three separate teams under an organization that works in a common US time zone. I have a contracting team working in a different time zone which fits perfectly to use the follow-the-sun on-call model.

The question is how do I set that up?

I want to move to a world where

* Team 1 rotation starting 8 AM to 8 PM Eastern
* Team 2 rotation starting 8 AM to 8 PM Eastern
* Team 3 rotation starting 8 AM to 8 PM Eastern
* Team 4 rotation to fill in as a general guardian for Team 1,2, and 3 from 8 PM to 8 AM Eastern


Answers:
author: Tom Russell
body: [@Eric Wang](/t5/user/viewprofilepage/user-id/5484490) are all users in the teams above part of the same Opsgenie Team? If they are separate Opsgenie teams, you could set up routing rules and escalations for Teams 1,2, \& 3, that routed to team 4 from 8pm-8am. This would allow simple, independent rotations for each team.

comments: author: Eric Wang
body: They are all separate teams in Opsgenie and I like your suggestion.

To paraphrase, Team1, 2, and 3 should have a team policy to forward all alerts to Team 4 from 8 PM to 8 AM ET.

And instead of having rotations setup in each team, the person on-call will be 24x7 but due to the forwarding rule, they should not be paged from 8 PM onward.


author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Eric Wang](/t5/user/viewprofilepage/user-id/5484490) ?

Have you seen this article by [@Christian Beaulieu](/t5/user/viewprofilepage/user-id/4589008) from the Opsgenie team:   

#### [Follow The Sun On-Call Schedule in Opsgenie](https://community.atlassian.com/t5/Opsgenie-articles/Follow-The-Sun-On-Call-Schedule-in-Opsgenie/ba-p/2224362) {#toc-hId-322699320}

-dave

comments: author: Eric Wang
body: Thanks for sharing, but that's what I have set up currently. Due to organizational change, Team 4 needs to support all the teams during a specific time, and Team 1, 2, and 3 already exist as individual teams in Opsgenie.

I want to avoid having to create a rotation to represent team 4 in each of the team's rotations if possible. Since updating Team 4's rotation will need to be manually updated across three places.


author: Christian Beaulieu
body: Hey [@Eric Wang](/t5/user/viewprofilepage/user-id/5484490) ! and thanks for @ mentioning me [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057)

It seems the best approach may be to create each rotation instead as a new Opsgenie Team, use Routing Rules and Escalation Policies and a single rotation for each of the 4 OG Teams. That way you can route alerts as needed, depending on time of day and escalate as needed :)


author: Eric Wang
body: Team1, 2, and 3 support different services, and the org (for right or wrong) has separated each squad as its own team in Opsgenie. I'm hesitant to break that model unless I have to.

I do like what was suggested above by [@tom](/t5/user/viewprofilepage/user-id/844914) unless you have thoughts where that wouldn't work.


Tags: cloud
Opsgenie OEC outgoing integration with Zabbix for multiple Opsgenie teams
Asked by Kostiantyn Rodionov:

Let's assume that we have a Zabbix server with a configured OEC service. We specify the Zabbix Integration apiKey in the config file obtained from the integration settings of one of the Opsgenie Teams.

And it works: the Team's Alert acknowledge from Opsgenie is automatically applied to Zabbix Problem.  
But what to do if there are dozens of teams in Opsgenie and we need such reverse integration for most of them?

As I understand, only one Integration ApiKey of only one Team can be specified in the OEC configuration and the only way is to clone service processes (which doesn't look very efficient when you need about a hundred of them)?


Answers:
author: Brennan Kiely
body: Hi!

The best option would be to use one Zabbix integration assigned to 'No Team' to create alerts for different teams. This way, you'll only need one OEC to send back to Zabbix.

<https://community.atlassian.com/t5/Opsgenie-articles/How-to-Alert-Different-Teams-Through-One-Integration/ba-p/2307288>

-Brennan

comments: author: Kostiantyn Rodionov
body: It works! Thanks


Tags: cloud

oec

zabbix
Notifications Settings
Asked by Ly Lim:

Is there a way an admin of a team can view a team member's personal notifications settings? like how they sent up email/phone/voice on the alerts?

Also is there a way an admin can "push" a specific notification settings for their team members? For instance, if I'm a manager and I want all my team members can be contacted via text for all new alerts?


Answers:
author: BHUSHAN PATIL
body: Hi [@Ly Lim](/t5/user/viewprofilepage/user-id/5481543) ,

Admins of a team can view a team member's notification settings, but they can't modify them directly unless granted permission by the user. As for "pushing" specific notification settings for team members, Opsgenie doesn't typically offer this feature directly.

Regards,  
Bhushan

comments: author: Ly Lim
body: Thank you for your response!

How can an admin view a team member's notifications settings?

And if we wanted permissions to modify them directly, where would that user go to set up that permission?


Tags: cloud
Problem to attach file to an alert using lamp
Asked by Marcos Alano:

Hello,

I'm trying to attach a report to an alert using a command similar to this one:

\`./opsgenie-lamp_v3.1.4 attachFile --id "alias123" --identifier alias --fileName report.html --apiKey 123 --filePath .\`

But I'm getting this message:

2024/04/19 16:30:42 INFO: Logging to file is disabled, To enable Logging to file Please specify logPath in configuration  
INFO\[2024-04-19T16:30:42.442047-03:00\] Client is configured with ApiUrl: api.opsgenie.com, LogLevel: info, RetryMaxCount: 4  
ERRO\[2024-04-19T16:30:42.95022-03:00\] Error occurred with Status code: 413, Message: Current request is not a multipart request, Took: 0.001000, RequestId: 867cd55a-75ac-4cc0-b59f-524757d80c22  
2024/04/19 16:30:42 ERROR : Error occurred with Status code: 413, Message: Current request is not a multipart request, Took: 0.001000, RequestId: 867cd55a-75ac-4cc0-b59f-524757d80c22

Did I miss something or am I doing something wrong?


Answers:
author: John M
body: Hi [@Marcos Alano](/t5/user/viewprofilepage/user-id/5480189) ,

It looks like the attachment may exceed the file size limit of 2 MB. can you try again with a file that is under 2 MB?

<https://support.atlassian.com/opsgenie/docs/add-a-note-or-attachment-to-an-alert/#Add-Attachments>

comments: author: Marcos Alano
body: I will accept your answer, but I found the problem. The file I was trying to upload had a typo, so virtually the file didn't exist. But thank you. Maybe improve the error message for edge cases, like missing file and file two big?


author: John M
body: Thanks for confirming and for posting your solution, [@Marcos Alano](/t5/user/viewprofilepage/user-id/5480189)


Tags: cloud

lamp
Incoming phone call - numbers for different countries?
Asked by Alex Shaw:

Hello community,

One of OpsGenie's features is that it will give me a telephone number that customers can call in on to report incidents. I can see that I can have multiple phone numbers if I upgrade to the Standard or the Enterprise plan.

What I can't see is whether OpsGenie supports these numbers being in different countries - for example, having a +44 ... number for my UK customers to ring, and a +01 ... number for my American customers.

This seems obvious but I can't see it explicitly spelled out in the documentation anywhere - could anyone confirm please?


Answers:
author: Nick H
body: Hi [@Alex Shaw](/t5/user/viewprofilepage/user-id/5481185) ,

Opsgenie's Standard and Enterprise plans (or Jira Service Management Premium and Enterprise plans) each get get one [incoming call integration](https://support.atlassian.com/opsgenie/docs/integrate-incoming-call-routing/) / number included in the plan. Every additional line is $10/month. All mentioned in the [plan pricing page](https://www.atlassian.com/software/opsgenie/pricing).

If you need a specific US area code or country code such as +44 for a UK number, you should reach out to [Opsgenie support](https://support.atlassian.com/contact/#/) for assistance and they can help provision one.

comments: author: Alex Shaw
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) , thanks very much for getting back to me.

I wasn't necessarily looking for Opsgenie to set up numbers for me right now, I was just looking for confirmation that it would be possible :) This is a key feature for me so I wanted to be sure that it exists before upgrading to a paid account. Are you happy to confirm that I could have both a +44 and a +01 incoming number to Opsgenie that I could then configure for routing?


author: Nick H
body: Hi [@Alex Shaw](/t5/user/viewprofilepage/user-id/5481185) ,

I can confirm you could have both a +44 and a +01 incoming call number / integration in your Opsgenie. Here is a [list of supported countries](https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#Supported-countries-for-the-phone-numbers).

There is no limit to the number of incoming call integrations that can be added, but again - after the first line that is included with the plan, it's $10/month/line.


author: Alex Shaw
body: Thank you [@Nick H](/t5/user/viewprofilepage/user-id/2540930) , I think that's all I need to know for now! Answer accepted!


Tags: cloud
Humio Integration doesn't show the alert's description (for things like runbook links), please fix?
Asked by Meowsa:

After using this guide (<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-humio>) to integrate with Humio, I'm noticing that the description of the alert, where I put a runbook link for oncall to use, is not in the final OpsGenie ticket.

There is only a "Open in Humio" link which goes to a Humio query page (it's not even the specific alert's page where the original description field is).

Can someone from the OpsGenie integration team look into this please? It's critical for oncall to be able to quickly have the right alert description (which contains runbook information).


Answers:
author: Wei Wung
body: Hi [@Meowsa](/t5/user/viewprofilepage/user-id/5480130)

The following Humio Opsgenie integration link contains links that has instructions on how you can customize your alert data for your Opsgenie Humio integration which is based on the [Alert API](https://docs.opsgenie.com/docs/alert-api#create-alert):

<https://library.humio.com/integrations/integrations-opsgenie.html>


author: Shashwat Khare
body: Hello [@Meowsa](/t5/user/viewprofilepage/user-id/5480130)   

I'm from the Opsgenie support team and here to help! :)   

From the issue description, it looks like this might be happening with the current field settings for the Humio integration in your Opsgenie instance.  

Could you please log a ticket using [this link](https://support.atlassian.com/contact/) with us and we should be able to investigate this further on why the runbook link isn't getting parsed inside the Opsgenie alert description as expected.  

Best,  
Shashwat
Deny the ability to close incidents from the phone
Asked by Kiril Vodenicharov:

Is there a way to not be able to close incidents through phone, where this would only be available through the website?


Answers:
author: YY Brother
body: Hi [@Kiril Vodenicharov](/t5/user/viewprofilepage/user-id/5025164)

Welcom to our Community.

It seems you're using Opsgenie App to close alerts or incidents? Could you please share the screenshot you're using? Maybe there's any automation to close incident when you ak'd alerts. I'm not sure. Hope more information is provided.

Thanks,

YY?

comments: author: Kiril Vodenicharov
body: Hey! Thanks for the swift reply, what I mean is when I get a call from opsgenie I can press (2) to close the alert on the spot. I am wondering whether this can be disabled so that alerts are only handled through the app or website


author: Kiril Vodenicharov
body: Just found this [feature request](https://jira.atlassian.com/browse/OPSGENIE-714), so I'm assuming this isn't currently possible


Tags: cloud
How to integrate stackdriver, opsgenie and statuspage, with multiple statuspage pages
Asked by Augusto Cardoso:

Hello!  

I'm trying to integrate stackdriver, opsgenie and statuspage, with several pages in statuspage.  

The flow works perfectly on one of the status pages, but not the other. An incident is opened, but without impact(None), so it doesn't generate a downtime status.  

*** ** * ** ***

**Statuspage Setup:**

* page01: comp01 (with the opsgenie integration webhook statuspage-page01-comp01 as subscriber)
* page02: comp01(with opsgenie integration webhook statuspage-page02-comp01 as subscriber)

**Opsgenie Setup:**

* stackdriver integrations: opsgenie-stackdriver01
* statuspage integrations: statuspage-page01-comp01 and statuspage-page02-comp01

**Stackdriver Setup:**

* Notification Channel Webhook: opsgenie-stackdriver01(integration of stackdriver in opsgenie)
* Alert Policy: alert01(pointing to the notification channel webhook opsgenie-stackdriver01)  

*** ** * ** ***

**Expectation:**

1. OK - When alert policy alert01 is triggered, open an incident in GCP
2. OK - When an incident in the GCP is opened, open an alert in opsgenie, with the page01-comp01 and page02-comp1 tags, and the respective statuspage incident_id tags.
3. OK - When an alert is opened in opsgenie, create an incident on each statuspage, page01 and page02, with the criticality entered in the stackdriver and statuspage integrations in opsgenie.

**Reality:**

1. OK
2. OK
3. NOK
   1. on page01, an incident is created, with the correct component_id and impact
   2. on page02, an incident is created, with component_id, but without impact  

      <br />

statuspage-page01:

![012-statuspage-page01-03.png](https://community.atlassian.com/t5/image/serverpage/image-id/319360i50E652E0CA4D30EB/image-size/large?v=v2&px=999 "012-statuspage-page01-03.png")

statuspage-page02:  
![015-statuspage-page02-03.png](https://community.atlassian.com/t5/image/serverpage/image-id/319361i9BBB38E8632BD1C3/image-size/large?v=v2&px=999 "015-statuspage-page02-03.png")


Answers:
author: Augusto Cardoso
body: Hi,  

The Atlassian team had to work on the solution on the development side.

Previously, the flow only worked on one of the Statuspage pages, since on the second page the incident was opened, but without criticality or correlation with the component.

After the correction, it now works perfectly, from opening to closing incidents on the Statuspage side.


author: John M
body: Hi [@Augusto Cardoso](/t5/user/viewprofilepage/user-id/5456408) ,

Can you please open a chat in Opsgenie or a ticket here:

<https://support.atlassian.com/contact/#/>

We will need to take a look at your account to help troubleshoot this issue.

comments: author: Augusto Cardoso
body: Hey John,

No problem, I've opened a ticket and they're already investigating the problem, thanks.

Can we leave this topic open so that once it's solved we can update and share the solution?


author: John M
body: [@Augusto Cardoso](/t5/user/viewprofilepage/user-id/5456408) Absolutely!


Tags: stackdriver

statuspage
I am trying to integrate nagios with opsgenie via the API - ISSUE's
Asked by Glenn Richardson:

I am trying to integrate Nagios to Opsgenie , I cannot upgrade the version of Nagios (will not go into detail) , this means no chance to use the plugin due to incompatibilities, I am using the API ..  

I have it set so that when a critical alert is sent from Nagios its received into Opsgenie but the alert will not allocate to the current on call person   

if i change the payload in the json to include the team name then all the alerts go to everyone in the team and not the person in the on call schedule   

does an expert have any incite on how I resolve this please

"Skipping Create alert notification policies for alert because it doesn't have an owner team."  

is the error I get , as I say I can add the team name in the payload but then everyone in the team gets the alert in their app not just the on call person


Answers:
author: Glenn Richardson
body: "responders": \[  
{  
"type": "schedule",  
"name": "Team_Schedule_Name"  
}  
\],  

this has been the closest work around for my issue

adding this to the payload when sending to the API