youngmon/atlassian-qna huggingface dataset:
What is the Repo size limit for Bitbucket Cloud Premium?
Asked by Edwin Chung:

There are two documents that are conflicting, are any of these three statements true?

1) The maximum size of a Repo in Bitbucket Cloud is always 4GB.

2) The maximum size of a Repo in Bitbucket Cloud is always 10GB.

3) The maximum size of a Repo in Bitbucket Cloud is usually 10GB unless you have an exception.

[Cloud migration methods for Bitbucket \| Atlassian Support](https://support.atlassian.com/migration/docs/cloud-migration-methods-for-bitbucket/)

[Announcing the Bitbucket Cloud Migration Assistant - Bitbucket](https://bitbucket.org/blog/bitbucket-cloud-migration-assistant#:~:text=What%20does%20the%20Bitbucket%20cloud,support%20to%20request%20an%20override)


Answers:
author: Dave Parrish _Atlassian_
body: Hi [@Edwin Chung](/t5/user/viewprofilepage/user-id/579911) ? it's Dave from the Bitbucket Cloud PM team. The default max size for a repository is 4GB. Our support team is able to override this limit on request, up to 10GB, for customers on the Premium plan.

I hope this helps to clear things up!

Thank you for pointing out the ambiguity between our different docs that talk about repository size limits. Based on your feedback, we'll be making some updates to make things more clear.


Tags: bitbucket-cloud

cloud
Not receiving invitation or recovery email
Asked by PraveenKumar_Guruvireddigari:

Hi everyone,

My issue: I cannot log into bitbucket.org as I don't have any 2FA record in my auth apps for Bitbucket, no recovery codes, and the 2FA reset email does not get through. Can anyone help me on this.


Answers:
author: Syahrul
body: G'day, [@PraveenKumar_Guruvireddigari](/t5/user/viewprofilepage/user-id/5422671)

Welcome to the community!

I can see that you have initiated the 2SV reset. Please note that the automated reset email isn't immediate---it typically takes around 24 hours to be sent to your registered email address.

If, after this period, you still haven't received the reset email, please inform me so we can further assist you.

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
We couldn?t log you in
Asked by aparra:

Hi, when i try connect to BitBucket i have this error

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.


Answers:
author: Patrik S
body: Hello [@aparra](/t5/user/viewprofilepage/user-id/5422682) ,

thanks for reaching out to Community!

Checking internally I confirmed your account was in an Inactive state due to a long period of Inactivity.

I went ahead and set it to active again, so you should be able to log in as usual.

Let us know in case you are still facing any issues logging in.

Thank you, [@aparra](/t5/user/viewprofilepage/user-id/5422682) !

Patrik S


Tags: bitbucket-cloud

cloud
Snyk not loading anymore
Asked by Anja Poredda:

When I go to the Snyk integration in BitBucket, it is suddenly not showing vulnerabilities anymore, but loading forever.

Can someone help me to fix this?


Answers:
author: Patrik S
body: Hello [@Anja Poredda](/t5/user/viewprofilepage/user-id/488466) ,

Thank you for reaching out to Community.

In order to rule out possible browser cache issues, I would suggest trying to access bitbucket.org in an Incognito window and then trying to load the Snyk integration page. If that works, there's likely some local browser issue that may be resolved by clearing the cache of your browser.

However, if you still face the issue in Incognito mode, based on a similar error in the past, reintegrating Snyk usually solves the issue.

For that, you can uninstall snyk by navigating to **Workspace Settings \> Installed Apps** and removing the Snyk entry from the list.

Once it's removed from the workspace, you can install it again from the page **Workspace Settings \> Marketplace**, and check if now the integration loads.

If even after the reinstall you are still facing the issue, I would suggest [submitting a ticket to Snyk's support](https://support.snyk.io/hc/en-us/requests/new) as they are the developers and maintainers of this integration.

Thank you, [@Anja Poredda](/t5/user/viewprofilepage/user-id/488466) !

Patrik S


Tags: bitbucket-cloud

cloud
I need to restore a deleted repository
Asked by pinna001:

Bom dia!  
Exclu? sem aten??o um reposit?rio chamado Game_001.  
Preciso saber como restaurar este reposit?rio que pra mim ? muito importante.


Answers:
author: Sushant Verma
body: Hi [@pinna001](/t5/user/viewprofilepage/user-id/5422623)   

Welcome to the community!  

Please follow the below document. Hope it will help!  

<https://confluence.atlassian.com/bbkb/reinstating-deleted-bitbucket-repositories-from-a-local-copy-1217301861.html>  

Regards,  
Sushant Verma

comments: author: pinna001
body: My files are no longer in the local repository, they are in the repository <http://pinna001@bitbucket.org/pinna001/game_001.git>  
Using git branch -a I see the following:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/304419iE77BC63F10C5F319/image-size/large?v=v2&px=999 "image.png")  
I couldn't get past that point


author: Sushant Verma
body: In the case of Bitbucket, **your data is not easily accessible for restore** . Although Bitbucket does an automatic backup of all repositories hosted, it does not provide restore access to users. Hence the need to back up repositories on your own without having to depend on Bitbucket support.  

Regards,  
Sushant Verma


author: Patrik S
body: Hello [@pinna001](/t5/user/viewprofilepage/user-id/5422623),

I will be raising an internal ticket to assist you further with this issue,

You should soon receive an email with the link to the ticket. In case you don't receive it, please let us know so I can send you the ticket link here (only you and Atlassian staff will be able to access it).

Thank you, [@pinna001](/t5/user/viewprofilepage/user-id/5422623)!

Patrik S


Tags: bitbucket-cloud

cloud
Reset pipeline build history
Asked by Youssef KHAYE:

Hello community;

is it possible to purge pipeline build history and reset build number to 1 for exemple ?


Answers:
author: Aron Gombas _Midori_
body: I don't think that there is a dedicated feature for that.

But, you could try changing the pipeline ID, name or whatever identifier. It will likely start a "new history".


Tags: bitbucket-cloud

cloud
Encountering the error related to memory even though the memory used is very low
Asked by GYTWorkz Technologies Pvt_ Ltd_:

I have been trying to build a docker image and deploy it to ECR through Bitbucket pipeline. In the build step I am facing an issue process "/bin/sh -c npm run build" did not complete successfully: exit code: 137. Ours is a node JS project and the docker fil we are using is:  
FROM node:16.17-alpine  
WORKDIR /app  
COPY . .  
RUN npm i  
RUN npm run build  
EXPOSE 9005  
CMD \[ "node", "build/apis/index.js" \].  
I have added the memory utilization command and I registered that before killing the process memory utilization was 18MB and around 12 MB on an average through out the build. Same docker image is working in another project. There are no issues in code, building correctly when tried locally and through GIthub Workflow. Where is the issue actually?


Answers:
author: GYTWorkz Technologies Pvt_ Ltd_
body: Problem resolved after following the instructions mentioned in following page

<https://support.atlassian.com/bitbucket-cloud/docs/run-docker-commands-in-bitbucket-pipelines/#RunDockercommandsinBitbucketPipelines-Dockermemorylimits>


Tags: bitbucket-cloud

cloud

memory

node.js
Process to connect bitbucket team and understand the billing plans
Asked by Harshavardhanreddy_D:

Dear Team,

Is there a way to connect bitbucket/atlassian team to have a call via team meeting or google meet and understand the billing plans.

Thanks

Harsha


Answers:
author: Theodora Boudale
body: Hi Harsha,

You can create a support ticket with the Billing and Licensing team via <https://www.atlassian.com/company/contact/purchasing-licensing#/>. I am not sure if a call via team meeting or google meet is possible, but you can ask.

Alternatively, you can post your questions here and I can answer them.

You can also find details on the billing plans here:

* <https://www.atlassian.com/software/bitbucket/pricing>

Please be mindful that a billing plan is tied to a specific workspace.

Please feel free to share your questions if you'd like my help.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Not receiving Two step verification Email
Asked by Peter Howett:

Not receiving email to complete verification process. Stuck on this page

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/304298i943117A1862283C5/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Ben
body: Hi [@Peter Howett](/t5/user/viewprofilepage/user-id/3939826)

We have checked our email logs and have found that we are successfully sending emails to your mail server however the following error was received from your mail server:  

```
554 5.7.1 [internal] recipient address was suppressed due to customer policy
```

This error is encountered on your mail server when any of the following conditions are met:  
The address was invalid (address does not exist)

* The user clicked the list-unsubscribe header
* The user clicked one of your emails and flagged it as SPAM.
* This FBL (FeedBack Loop) event should add that email address to your Suppression List.

I have removed the email address from the suppression list, so you may disable/re-enable 2FA and let me know how it goes.

I would also suggest reaching out to your email administrator to whitelist our email accounts as follows, to prevent the issue from occurring in future:

```
noreply@am.atlassian.com
no-reply@atlassian.com
noreply@mailer.atlassian.com
notifications-noreply@bitbucket.org

```

For your reference, we also have a knowledge article online that details the email troubleshooting process in further detail:

* <https://confluence.atlassian.com/bbkb/email-notifications-not-working-1224343600.html>

Cheers!

- Ben (Bitbucket Cloud Support)


author: Sebastian Krzewi?ski
body: Hi [@Peter Howett](/t5/user/viewprofilepage/user-id/3939826)

From my experience - those emails can be sent very long. Did you check spam folders?

Regards,

Seba


Tags: bitbucket-cloud

cloud
Bitbucket related
Asked by HANAMANT KULKARNI:

We are a startup..our question is, whether bitbucket is free for 5 users only for a month or for a year?


Answers:
author: Sushant Verma
body: Hi [@HANAMANT KULKARNI](/t5/user/viewprofilepage/user-id/5422342)   

Welcome to the community!  

Bitbucket is free for the 5 users for all time. You can know the pricing here :  

<https://www.atlassian.com/software/bitbucket/pricing>  

Regards,  
Sushant Verma

comments: author: HANAMANT KULKARNI
body: Dear Sushant, Thanks for your reply.


Tags: bitbucket-cloud

cloud
jira-create-issue plugin
Asked by carlopoliti-questit:

Hi, I have questions regarding jira-create-issue plugin in pipeline. I can create with success a jira task after a failure of a pipeline but...

1) what placeholders can I add in description/title? All the variables of the pipeline, for example $BITBUCKET_BRANCH, $BITBUCKET_REPO_SLUG or $BITBUCKET_BUILD_NUMBER?

2) is there an example to set custom fields?

Thanks


Answers:
author: Theodora Boudale
body: Hi Carlo,
> 1) what placeholders can I add in description/title? All the variables of the pipeline, for example $BITBUCKET_BRANCH, $BITBUCKET_REPO_SLUG or $BITBUCKET_BUILD_NUMBER?

You can use any variables that are available in the step where the pipe is running (either default variables or user-defined variables). Please keep in mind that some of the default variables are not available in all builds. For example, BITBUCKET_BRANCH is not available for builds against tags, or for pipelines that you trigger for a certain commit (instead of a branch).

If you need more info on variables, you can check this page:

* <https://support.atlassian.com/bitbucket-cloud/docs/variables-and-secrets/>

> 2) is there an example to set custom fields?

This is the pipe's repo:

* <https://bitbucket.org/atlassian/jira-create-issue/src/master/>

If you scroll down, you will see the content of the README.md file, which includes the prerequisites and an example with custom fields.

Please feel free to reach out if you have any questions!

Kind regards,  
Theodora


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

jira
Bitbucket Pipelines is completely broken.
Asked by Peter Boling:

![Screenshot 2024-02-05 at 14.55.25.png](/t5/image/serverpage/image-id/304226i9F0192C0D413BC65/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 at 14.55.25.png")


Answers:
author: Peter Boling
body: <https://bitbucket.status.atlassian.com/incidents/k7bpvkj9x7dc>

It is a known outage. Judging by the errors above their internal API went down, or they fully botched a release.


Tags: bitbucket-cloud

cloud
Cant see bitbucket pipelines
Asked by Aysu Saglam:

Hello everyone, I can't see my pipelines on Bitbucket. It appears to be loading, but it's not actually getting loaded. Has anyone else experienced this issue or does anyone have any ideas for a solution?

![Screenshot 2024-02-05 105641.png](https://community.atlassian.com/t5/image/serverpage/image-id/304225i797567F8EB274D14/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 105641.png")![Screenshot 2024-02-05 105703.png](https://community.atlassian.com/t5/image/serverpage/image-id/304224iADBF34DC1FFB24E4/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 105703.png")


Answers:
author: Ben
body: Hi Aysu,

I am unable to reproduce this on my end - my pipelines load without issue, so I believe this issue may be localised.

May I know which browser you are using? Are you able to please log out of Bitbucket Cloud, clear your browser cache and then log back in to Bitbucket Cloud (alternatively, you can also use Incognito mode if Chrome is your browser)?

I would also suggest attempting to use a different browser altogether, as sometimes plugins can be the cause for network issues loading pages in our UI.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Cannot consume created files in docker build
Asked by rupert160:

I have a single step that creates some files and attempts to pull these into a docker container using \`docker build\`

my \`bitibucket-pipeline.yml\` file is:

```
pipelines:
  default:
    - step:
      name: certificates
      oidc: true
      image:
        name: 242011367797.dkr.ecr.ap-southeast-2.amazonaws.com/datallama/bitbucket_pipeline:0.3
        aws:
          oidc-role: arn:aws:iam::242011367797:role/dl_ecr_admin
      script:
        - bash ui/fixcerts.sh --pipeline
        - ls ${BITBUCKET_CLONE_DIR}
        - find "$(pwd -P)/certs" -name "server*"
- docker build --tag 242011367797.dkr.ecr.ap-southeast-2.amazonaws.com/datallama/test/dlmvp_657/ui:${BITBUCKET_BUILD_NUMBER} /opt/atlassian/pipelines/agent/build/ui
services:
- docker
```

and the \`ui/Dockerfile\` is:

```
FROM httpd:2.4.41 AS uiinit
COPY certs/server.crt /usr/local/apache2/conf/server.crt
EXPOSE 80 443
CMD ["httpd-foreground"]
```

the full path to the certs/server.crt file is: /opt/atlassian/pipelines/agent/build/certs/server.crt

and the error I get for the build is on the \`COPY\` statement where the server.crt cannot be picked up from /var/lib/docker/165536.165536/tmp/buildkit-mount3275278172/certs: no such file or directory

I've also tried using artifacts and i have also failed to consume files in docker builds.

```
pipelines:
  default:
    - step:
        name: certificates
        oidc: true
        image:
          name: 242011367797.dkr.ecr.ap-southeast-2.amazonaws.com/datallama/bitbucket_pipeline:0.3
          aws:
            oidc-role: arn:aws:iam::242011367797:role/dl_ecr_admin
        script:
          - bash ui/fixcerts.sh --pipeline
          - ls certs
        artifacts:
          - certs/**
    - step:
      name: build
      oidc: true
      image:
        name: 242011367797.dkr.ecr.ap-southeast-2.amazonaws.com/datallama/bitbucket_pipeline:0.3
        aws:
          oidc-role: arn:aws:iam::242011367797:role/dl_ecr_admin
      script:
        - cd $BITBUCKET_CLONE_DIR && pwd && find "$(pwd -P)" -name "server*" && cd -
        - find "$(pwd -P)/certs" -name "server*"
        - docker build --tag 242011367797.dkr.ecr.ap-southeast-2.amazonaws.com/datallama/test/dlmvp_657/ui:${BITBUCKET_BUILD_NUMBER} /opt/atlassian/pipelines/agent/build/ui
      services:
        - docker
```

However this fails for the same reason:/var/lib/docker/165536.165536/tmp/buildkit-mount1013567659/certs: no such file or directory

Is there a special context I need to use for passing files to bulid containers? How can I COPY files in a \`docker build\` command?


Answers:
author: rupert160
body: I had a relative directory issue, placing the \`certs\` directory within the \`ui\` directory made the build relative to \`docker build\` command whist it was visible to the pipeline, it wasn't visible to docker.


Tags: bitbucket-cloud

cloud
How to search in FishEye with capitals
Asked by David Israel:

Dear all,

I am trying to search in my repositories an expression with a capital letter.

When I search, it gives me all results, even the ones that are not containing this capital letter.

Do you know how I can search in my repositories with case sensitivity?

Thanks for your answer.


Answers:
author: Nick
body: FishEye only does case insensitive searching of content and content history.

Are there any other parameters you can use to help narrow down your search ?

Have you also looked at the Advanced Search options available? e.g. [](https://fisheye6.atlassian.com/search/ant)<https://fisheye6.atlassian.com/search/ant>

Cheers,

Nick
Recommended hardware for big Crucible/Fisheye installation
Asked by Jan Becker:

Hi everyone,  

our company is planning to get Crucible/Fisheye. We have some questions regarding the best suitable hardware setup in our situation:  
- We expect **150+ Fisheye/Crucible Users**  
- We expect around **100 SVN repositories** (not sure yet about wether we will add the repository roots to Crucible/Fisheye, or rather subfolders of the repositories - which would increase this number even more)  
What hardware setup would you advise in our situation? We would like to have a setup which is ready for the years to come, since we will buy the hardware especially for this purpose (not using a vm).

Could you give us a hint on an optimal hardware setup with optimal performance?  

Best regards,  
Jan Becker  

PS: I am aware of the answer to this question [](/questions/98536/hardware-system-requirements-for-crucible-for-10-100-users)<https://answers.atlassian.com/questions/98536/hardware-system-requirements-for-crucible-for-10-100-users>- still i would like to get a more specific answer, since the answer simply seems to reproduce the (minimum?) requirements for Fisheye.


Answers:
author: Andris Grinbergs
body: It's not really big installation. Server with 3 GB of RAM and 2x2GHz CPU cores should be fine. If you want it for future, just buy server with quad core CPU and 16GB of RAM(RAM is cheap nowadays) and you will not need to worry for the next 3 years.


author: Nick
body: In our own internal testing of various FishEye hardware, we've found huge improvements in performance when we use an SSD to store the FishEye cache data on. FishEye is more or less I/O bound, so I'd strongly recommend you get the fastest disk you can within your budget.

Since SSDs are prone to fail a little more often than regular HDDs, it would be recommended that you take nightly backups, that include your caches, to a separate disk. This is easily configured in FishEye.

The other constraint is definitely RAM - with more RAM, FishEye's caches can grow larger, and thereby need to hit your disk or db less. So AS Andris suggests, allocated 4GB or more to the JVM will help keep things humming.

Also - the more CPUs and the faster they are, the better performance you'll see. Again, try and get the fastest within your budget.

comments: author: Sergey Svishchev
body: Nick, I apologize for hijacking this thread but:

It would be wonderful if the [leak in caching code](https://jira.atlassian.com/browse/FE-4427) (that is guaranteed to cause OOM over time, with large enough number of repos) would finally go away.

Making the backups [expire over time](https://jira.atlassian.com/browse/CRUC-6236) would be also good.


author: Jan Becker
body: Thanks a lot for your quick replies, Andris and Nick, both answers are very helpful!


Tags: fisheye-crucible-administration
Crucible does not ask for login
Asked by Rahul Aich [Nagra]:

Hi

I have crucible (+ fisheye) 3.2.2.

Today when i rebooted the server, i expected crucible to ask me for my login password, instead when i hit the url it directly logged me in.

How can i avoid this. I want crucible to explicitly ask me for login after a period of inactivity.

Rahul


Answers:
author: Nick
body: Crucible will preserver your login, unless you explicitely log out.

As Mehmet above suggests, clearing the cookies for your crucible URL, will also cause you to re-login.

A server restart however, doesn't trigger a re-login for each user.


author: Mehmet Kazgan
body: Hi Rahul,

You might have already done that, but did you check the cookies (clearing your cache) in the browser?

Did you see the login screen at all?


Tags: fisheye-crucible-administration
Crucible HG Issue
Asked by Jan Gatting:

We have about 25 HG Mercurial Repos. In Crucible we are only able to see commits from one Repo. Under Projects -\> All Projects I am able to see all HG Repos, but when I'm choosing one, I see only commits belong to an different HG Repo.

So where can I configure this? Do I need fisheye additionally?

<br />

Regards

Jan Gatting


Answers:
author: Felipe Kraemer
body: Hi Jan,

There's no need to have FishEye. Please note that under Projects \> All Projects what's listed are Crucible projects, and not repositories. To view the repositories set up for your FishEye/Crucible instance, log in to the Admin area and click **Repositories** (under 'Repository Settings').

Can you go to the repositories list and see if they're all there, and that they're being indexed successfully?

You can also check the *\<$FISHEYE_INST\>/var/log/atlassian-fisheye.log* for errors while indexing the repositories.

Kind regards,  
Felipe Kraemer  
Atlassian Support


Tags: fisheye-crucible-administration