youngmon/atlassian-qna huggingface dataset:
User limit classroom license
Asked by Fl?vio Manuel Sousa Cruz:

hi,

I asked for a student license for my bitbucket project and tha was given and apears on my bitbucket license but user limit didn't change and it?s still 5. I don?t know what i'am doing wrong...


Answers:
author: Patrik S
body: Hello [@Fl?vio Manuel Sousa Cruz](/t5/user/viewprofilepage/user-id/5467629) and welcome to the Community!

I see you have an open ticket with our Billing and Licensing team with the request for the academic license.

I would suggest reaching out directly on that ticket and providing the **workspaceID** to which you want the Academic license to be applied, so support can help verify if the license is correctly in place.

Thank you [@Fl?vio Manuel Sousa Cruz](/t5/user/viewprofilepage/user-id/5467629) !

Patrik S.


Tags: bitbucket-cloud

cloud
I can't change my email
Asked by Vova Lantsov:

I'm moving to a new email provider (Proton) and it offers a built-in feature called "proxy email addresses".

So, I issued a proxy address to use as my email for Atlassian (atlassian@alias.my-domain.dev - I replaced the domain for privacy)

Atlassian tells me:  
"Email invalid  
The provided email address is not allowed, please use a different one"  
Why is it not allowed and which one I'm allowed to use with my domain?


Answers:
author: Syahrul
body: Hey [@Vova Lantsov](/t5/user/viewprofilepage/user-id/5470533)

Welcome to the community!

The error message you see is likely because your email proxy uses an invalid fully qualified domain name; hence, it was not allowed.

You can check Wikipedia to further understand about valid FQDN at:

<https://en.wikipedia.org/wiki/Fully_qualified_domain_name>

Regards,  
Syahrul

comments: author: Vova Lantsov
body: Hi [@Syahrul](/t5/user/viewprofilepage/user-id/744536)

I'm 100% sure that my domain meets the criteria for an FQDN. I think the problem is related to email backend validation. Either it doesn't allow .dev domains or doesn't allow using text "atlassian" in any part of the email address or has some restrictions on what characters can be used for the domain (just in case, mine contains a hyphen).


author: Syahrul
body: Hey [@Vova Lantsov](/t5/user/viewprofilepage/user-id/5470533)

Interestingly, I did some tests and had no issue changing to a test dummy email with Atlassian or .dev domain.

Could you raise a support ticket in our support portal under update account options at <https://support.atlassian.com/contact/>

Regards,  
Syahrul


author: Vova Lantsov
body: [@Syahrul](/t5/user/viewprofilepage/user-id/744536) <https://support.atlassian.com/requests/CA-2913778/>


Tags: atlassian-account

cloud
Forgot my password - what can I do?
Asked by amirben:

I can see my cloud repository as I log on using my Google account, but I cannot push my local changes without a password, and I have forgotten that. To change the password I am asked for my old one... Is there a way out?


Answers:
author: Ben
body: Hi Amir,

**If this in a terminal/GIT client**, we no longer use basic username/password authentication as this has been phased out. You will need to make use of an App Password for communicating to GIT via HTTPS.

* We have documentation for the creation and usage of app passwords at the following link:  
  <https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/#Create-an-app-password>
* Essentially, when connecting via **HTTPS** you will use your **App Password** alongside your username seperated with a ":" character.
* Therefore if you are authenticating to GIT over HTTPS to push/pull you will need to update your remote URL's to include the **App Password** :

  ```
  git remote set-url origin https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git
  ```

* The same applies when performing git clone:

  ```
  git clone https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git
  ```

* I would suggest ensuring also that all stored passwords related to authentication over GIT are cleared from your machine (ie Credential Manager for Windows, Access Keychain for Mac or /etc/shadow folder for Linux).

Please let me know if any issues.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
I cannot log into my Bitbucket account
Asked by Scott Lyon:

I'm unable to log into my free Bitbucket account (but I can log into my Atlassian account). I'm guessing (based on the following posting) that my account is inactive, but I cannot figure out how to re-activate it on my own.

<https://community.atlassian.com/t5/Bitbucket-questions/Can-t-log-in-to-my-bitbucket-account/qaq-p/1971607>


Answers:
author: Syahrul
body: G'day [@Scott Lyon](/t5/user/viewprofilepage/user-id/5470441)

Welcome to the community!

It seems that your account was deactivated, which prevented you from logging in. I have reactivated your account.

Could you please try to log in again and let me know how it goes?

Regards,  
Syahrul

comments: author: Scott Lyon
body: Yes, that fixed it! Thank you!

Now that said, it seems like this happens on occasion to people - would it make sense to have a way for someone to re-activate their own account, without having to bother customer support?

Thanks!


author: Gadget Club
body: please visit this thread <https://community.atlassian.com/t5/Bitbucket-questions/I-can-t-log-into-my-bitbucket-account/qaq-p/2644324>

comments: author: Scott Lyon
body: Thank you, but that thread seems to confirm the same as I've seen in several other threads along the same lines - my account is likely deactivated/dormant and needs to be reactivated by Atlassian support.


author: Gadget Club
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)


Tags: bitbucket-cloud

cloud
How to access bitbucket repository
Asked by Craig Horobin:

I am very new to this. I am trying to access my teams work for my project but each time I click on links in slack it says repository not found. Can someone plese help.


Answers:
author: Mark C
body: Hi [@Craig Horobin](/t5/user/viewprofilepage/user-id/5466818),  

Welcome to the community.  

It seems you either have no access to the repository or you're not logged in [Bitbucket.org](http://Bitbucket.org), or possibly both.  

If you don't have access to the repository, you can reach out to one of the admins and ask them to provide you with permission.

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
I'm trying to clone a repo and isnt working
Asked by ereynoso931:

I'm trying to clone a repo and if I'm using https, my credentials are required, I've inserted them but always appears a message saying "invalid credentials"; I've already reseted them twice but the message is still there.

After that I've tried using ssh, and got this message

"**Warning: Permanently added 'bitbucket.org' (ED25519) to the list of known hosts.**   
**git@bitbucket.org: Permission denied (publickey).**   
**fatal: Could not read from remote repository.**"

Help!!!!


Answers:
author: Mark C
body: Hi [@ereynoso931](/t5/user/viewprofilepage/user-id/5470073)

Welcome to the community.  

To troubleshoot the SSH error, you can follow the steps in this existing knowledge-based article. - **[Permission denied (publickey)](https://confluence.atlassian.com/bbkb/permission-denied-publickey-302811860.html)**

Let me know how it goes.

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
fatal: Could not upload files., exiting...
Asked by Mohamed Ahmed Abdoulaye:

Hi community,

I have this error when trying to deploye with pipeline.

fatal: Could not upload files., exiting...

Thanks to helping me.


Answers:
author: Ben
body: Hi Mohamed!

I can see that you have access to a company workspace with a Standard subscription plan, this means you are entitled to direct support from our support team. As this is a Pipelines issue, we require a support ticket to be able to grant ourselves the necessary access to troubleshoot this further for you.

Please raise a support ticket directly using **Bitbucket Cloud** as the product and **Technical Issues \& Bugs** as the issue type, when prompted for a URL please use your company workspaceID in the following format: **bitbucket.org/workspaceID**

* **<https://support.atlassian.com/contact/#/>**

If you have any issues raising a ticket, please let me know and provide the timezone you are in so I can ensure that it is routed to a support technician in your timezone:

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
duplicate reviews from smart commits
Asked by fredB:

We have a large SVN server, we created in fisheye several repositories mapping to the few SVN folders that are useful.

When someone checks in with one commit over two fisheye repositories with a comment of the sort "+review ST", crucible ends up creating 2 reviews for the same commit. How do we configure crucible so that it creates a single review in this case?


Answers:
author: Joseph Chung Yin
body: Hi Piotr:

We are facing the same issue. Atlassian - Please provide a solution ASAP.

Best, Joseph


author: fredB
body: done, Thanks Piotr


author: Piotr Swiecicki
body: I don't think this is possible at the moment but it seems like a interesting enhancement that could be found useful by other customers too.

Would you consider raising an Improvement issue in [jira.atlassian.com/browse/CRUC](http://jira.atlassian.com/browse/CRUC) project please, so we can add this to the backlog?

Kind regards,

Piotr


Tags: fisheye-crucible-administration
Crucible problem sending email 530 5.7.1 Client was not authenticated
Asked by Jake Dotson:


Answers:
author: Piotr Swiecicki
body: Seems like the problems with your configuration, please ensure you have configured SSL/TLS (as required by your Exchange server) and username/password correctly, see <https://confluence.atlassian.com/fisheye/configuring-smtp-298976823.html> . You may also need to enable basic authentication on the Exchange server.

If this still doesn't help take a look at the answer to similar question answered regarding JIRA configuration: [Send email problem, Client was not authenticated](https://answers.atlassian.com/questions/5611/answers/3590978). It seems Exchange needs to be configured correctly to allow Basic Auth.

Hope that helps,

Piotr


Tags: fisheye-crucible-administration
Permissions required to allow user to add repositories to FishEye Crucible
Asked by David Hergert _PAYX_:

It appears documentation says you must be a Crucible / FishEye Administrator to be able to add new repositories (say from Stash). Is there a way (or plans) to not require only Crucible Administrators to have this ability? We'd like to give some people access to add a repo (since its so easy in Stash) without having to give them full FE/CRU admin access. Thanks!


Answers:
author: Marek Parfianowicz
body: Hi David, did you try this plugin?

<https://marketplace.atlassian.com/plugins/com.atlassian.fecru.plugins.fecru-repoquickadd-plugin>

Although it's a 'Labs' version, i.e. with no official technical support, it works quite fine - we do use it on a daily basis in our FishEye / Crucible team.


author: Grzegorz Lewandowski
body: There's plugin released by Atlassian Labs, which you could try out

<https://marketplace.atlassian.com/plugins/com.atlassian.fecru.plugins.fecru-repoquickadd-plugin>

Cheers


Tags: fisheye-crucible-administration
Can you update Reposync plugin and support it?
Asked by Mike Ma:


Answers:
author: gustavo_refosco
body: Hi Mike,

Plugins made by Atlassian Labs are actually experiments made by Atlassian developers and not officially supported. If you have any questions, suggestions or concerns about it I'd recommend contacting Richard Stephens directly at [rstephens@atlassian.com](mailto:rstephens@atlassian.com) as suggested in its description at <https://marketplace.atlassian.com/plugins/com.atlassian.fecru.reposync.reposync>.

Please allow me to add that in most recent versions of FishEye and Stash (now called Bitbucket Server) the integration has become easier, so you can easily add your Stash repos to FishEye and keep them in sync - please refer to [Integrating FishEye with Bitbucket Server](https://confluence.atlassian.com/fisheye/integrating-fisheye-with-bitbucket-server-587303683.html) for further information on this. Repositories from Bitbucket Cloud, in the other hand, could be added as Git repositories to FishEye.

Regards,

Gustavo Refosco


Tags: fisheye-crucible-administration
Can Crucible without Fisheye connect to SCM repository and still work,?
Asked by Pushpendra Sahu:

Can Crucible without Fisheye connect to SCM repository and still work,?


Answers:
author: gustavo_refosco
body: Hi,

Yes, Crucible can still connect to your repositories and you can still add them as usual at Administration \> Repositories. You'll still be able to conduct code reviews - you just won't be able to make use of the features specific to FishEye (e.g. viewing repositories).

Please check at [what-happens-if-i-decide-to-stop-using-fisheye-with-crucible](https://confluence.atlassian.com/crucible/what-happens-if-i-decide-to-stop-using-fisheye-with-crucible-298977364.html) for further information about using Crucible without FishEye.

Regards,

Gustavo Refosco
Confluence difference when used with or without fisheye
Asked by Aman singh:

Hi

I want to know all the differences when we use fisheye with crucible or use crucible alone. Few differences which i came across was:

1. Dashboard mentions only Project in case of Crucible alone and Repositories and Project in case of Crucible and FishEye.
2. Once logged in you wont see Repositories in Horizontal Menu in case Crucible is used alone.  

   Are there any other differences apart from them ??  

   Thanks!!!


Answers:
author: Vitalii Petrychuk
body: Hi Aman,

[How is Crucible without FishEye different from using Crucible with FishEye](https://confluence.atlassian.com/crucible/what-happens-if-i-decide-to-stop-using-fisheye-with-crucible-298977364.html#WhathappensifIdecidetostopusingFishEyewithCrucible-HowisCruciblewithoutFishEyedifferentfromusingCruciblewithFishEye?)
> The following changes in functionality will occur if you use Crucible without FishEye (i.e. use Crucible with "light" FishEye).
>
> #### Conducting Reviews {#toc-hId-1311858072}
>
> * When using [Iterative reviews](https://confluence.atlassian.com/crucible/iterative-reviews-298977456.html) in Crucible, you will not be prompted when a new version of a file is available.
>
> #### Viewing Repositories/Files {#toc-hId--1240298889}
>
> * Files and changesets displayed in activity streams (e.g. the dashboard activity stream) will not render as links to the relevant files/changesets.
>
> <!-- -->
>
> * You will not be able to see your content roots and repositories associated with projects.
>
> <!-- -->
>
> * You will no longer be able to see [repository lists and browse repositories](https://confluence.atlassian.com/fisheye/browsing-through-a-repository-298976806.html) using the '**Source**' tab.
>
> #### Charts {#toc-hId-502511446}
>
> * You will not be able to [view charts or code metrics](https://confluence.atlassian.com/fisheye/fisheye-charts-298976800.html).


Tags: fisheye-crucible-administration
Evaluation License regeneration
Asked by Simer Padda:

Hi

In order to evaluate the crucible tool i installed it with Fisheye. Once it was installed i wanted to check the differences between the both Crucible with FishEye and Crucible without fisheye. After removing the license for Fisheye. I am not able to re apply the fish eye license. As it was only Evaluation written in the fisheye license link but when i re type it it does not enable fisheye what should i do

Thanks in Advance!!!


Answers:
author: Marek Parfianowicz
body: Hi Simer, please open the [my.atlassian.com](http://my.atlassian.com) to get the evaluation license key.


Tags: fisheye-crucible-administration
How to only use crucible and not fish eye in the trial version
Asked by Simer Padda:

Hi

I downloaded Crucible trial version from the site and after installation it shows fisheye also being used with crucible. I just want to use the crucible part and not the fish eye part. Is there a possibility to disable the fisheye partand only use the crucible without fisheye


Answers:
author: Marek Parfianowicz
body: Open Administration \> System Settings \> System Info \> License \> Edit License and remove FishEye's license key.


author: Jobin Kuruvilla [Adaptavist]
body: As long as you apply only the Crucible license, you will get only the Crucible part. It is the same product and an admin will see references to Fisheye but the users can carry on using Crucible features alone.


Tags: fisheye-crucible-administration
Crucible
Asked by Aman singh:

can crucible be work without any integration to any SCM tools. I meant standalone


Answers:
author: gustavo_refosco
body: Hi Aman,

Yes, you can have Crucible running this way without the need to integrate with any SCM, which means you can have a Crucible license only (not needing a FishEye license). The ingration with SCMs allows you to easily add the content from your repositories to your reviews, but if you like you can have Crucible not indexing any repositories and, instead, adding content to reviews as attachments, as described in [this document](https://confluence.atlassian.com/crucible/adding-content-to-the-review-298977455.html#Addingcontenttothereview-Attachments).

You can read more about how Crucible is licensed at <https://www.atlassian.com/licensing/crucible>.

Since you didn't provide many details about how you intend to perform your reviews, please let me know if there's anything else that needs to be clarified.

Regards,

Gustavo Refosco


Tags: fisheye-crucible-administration
How do you move crucible/fisheye mysql database from one server to another
Asked by Brian Paulick:

We would like to move our crucible/fisheye database from MySQL server 1 to MySQL server 2. the MySQL server 1 is starting to run out of disk space so we need to move it to MySQL server 2 which has a faster processor and more hard drive space.

Brian


Answers:
author: gustavo_refosco
body: Hi Brian,

For the database move only, this can be done using the migration tool offered by the UI - it is similar as doing the migration from the internal database to MySQL, except you will just connect to your new database.

You may follow the instructions at <https://confluence.atlassian.com/fisheye/migrating-to-mysql-298976838.html>, making sure your new database is created according to this document.

Regards,

Gustavo Refosco


Tags: fisheye-crucible-administration
Crucible start review button wipes out info in Inspection Details
Asked by jaypas:

Hi all,

In Crucible, I create a new review. I assign myself as the moderator. In the Inspection Details, I enter the Inspection Type, Funding Program, Product CSCI(s), Inspection Meeting date and location. I then click Update to save my info. When I click Start Review, it wipes out the info I entered in Inspection Details.

I see this in the log when I click Start Review:

2015-10-06 14:43:04,184 WARN \[qtp1725119026-61105 \] atlassian.plugin ReviewEventListener-processReviewEvent - processReviewEvent

com.atlassian.crucible.spi.services.AuthorizationException: You can't do action:reopenReview in state Review

Any ideas why this is happening?

Thanks,

Jaypas


Answers:
author: jaypas
body: Thanks, Piotr. I think the problem is in one of the user-installed plugins.


author: Piotr Swiecicki
body: Hi @jaypas,

"Inspection Details" doesn't seem to be a built in feature of Crucible product. Are you sure you don't have some 3rd party plugins installed on your instance offering such a feature?

Regards,  
Piotr
Use Fisheye command line to automate rescan on Subversion commit message edit
Asked by Tini Good:

Since you can't comment on the documentation anymore (boo!), I'd note that if your Subversion repository allows changes to unversioned properties (e.g. edit commit messages), you can have Fisheye automatically rescan the change via a Post-revision Property Change Hook utilizing a [Fisheye command-line option](https://confluence.atlassian.com/fisheye/command-line-options-298976950.html).

Our Fisheye and Subversion are co-hosted on a Windows server and the FISHEYE_HOME environment variable is configured, so the below works for us:

`@ECHO OFF `

`setlocal`

`set REPOS=%1 `

`set REV=%2 `

`set PROJ=`*RepoName*` `

`set FE="%FISHEYE_HOME%\bin\fisheyectl.bat"`

`%FE% rescan %PROJ% %REV% %REV% >&2`

`exit`


Answers:
author: Tini Good
body: And since Atlassian Answers wasn't really designed work as a user suggestion forum, which is why I really miss the ability to allow comments on documentation, I must mark my own "question" as "answered".


author: lpater
body: Another approach to doing this would be using the [/rest-service-fecru/admin/repositories/{name}/rescan-metadata](https://docs.atlassian.com/fisheye-crucible/latest/wadl/fecru.html#rest-service-fecru:admin:repositories:name:rescan-metadata) REST api.

That way you can trigger the scan from any machine that can reach FishEye/Crucible via HTTP, not only from the host that's running it.


Tags: fisheye-crucible-administration
How can I create links with equals sign in the URL?
Asked by chrisnic:

I would like to create a link to a URL containing an equals sign in the URL, see for example:

<http://caniuse.com/#feat=transforms2d>[](http://caniuse.com/#feat)

Unfortunately, the link is always truncated at the equals sign. This is what I tried so far, but no luck:

```
http://caniuse.com/#feat=transforms2d[http://caniuse.com/#feat=transforms2d][link|http://caniuse.com/#feat=transforms2d]
```

How can I fix this?


Answers:
author: gustavo_refosco
body: Hi Christopher,

The equals sign in fact doesn't work properly in Crucible. Not long ago I created a bug report for this which you can check at <https://jira.atlassian.com/browse/CRUC-7434> - please feel free to vote and add any comments to it, as well as adding yourself as a watcher so you can track its progress directly. You may refer to [Atlassian's policy](http://confluence.atlassian.com/display/Support/Atlassian+Bug+Fixing+Policy) regarding bug fixing.

For the time being you may follow the workaround suggested in the report above, which consists of replacing the equals sign by its URL encoded value, which is **%3d**.

Regards,

Gustavo Refosco
You don't have access to view all related commits. Please contact your administrator." message while trying to view commit
Asked by Aryaka:

i have upgraded to fisheye 3.9.1. I get above error when clicked on "Development" link. Source tab is not visible.

Please advise.


Answers:
author: shari_anderson
body: I'm in a DevOps support group and 2 of our new guys (who have been added to our fisheye admin group) are getting the same message. It's in JIRA in the Development section at the lower right.

We are using JIRA 6.4.6 and Atlassian [FishEye analysis](http://www.atlassian.com/software/fisheye/) with [Crucible code review](http://www.atlassian.com/software/crucible/). (Version:3.6.2 Build:20141203183940.


author: christopher marin
body: I'm currently on 3.8.0 and have received the same error message. Not sure if an upgrade is needed. The user is using a JIRA internal directory account which does not allow commits to be visible. When the user logs in using the LDAP account the commits under the development section are visible. I would much appreciate, if anyone could shed some light on why the internal account does not allow visibility to commits. Thank you.Chris


author: GabrielleJ
body: Where are you trying to view this? JIRA?


Tags: fisheye-crucible-administration