youngmon/atlassian-qna huggingface dataset:
How do you view calendar via pulling through each task on each card?
Asked by Della Bland:

How do you view tasks on different cards in a calendar view? To view for a month? Week etc. Thanks.


Answers:
author: milynnus
body: [@Della Bland](/t5/user/viewprofilepage/user-id/5561898)

Do note that only cards or checklist items with due dates will show on the calendar view.

comments: author: Della Bland
body: Thank you.

So, if an item on a checklist has a date, it should show on the calendar?


author: milynnus
body: [@Della Bland](/t5/user/viewprofilepage/user-id/5561898) <https://support.atlassian.com/trello/docs/calendar-view/>


Tags: cloud

trello-cloud
Free board members
Asked by David Tetley:

Hi all,

I've got 8 people on a board and my understanding is the free limit is 10.

How come I can't accept the request of the 9th person.

![trello.jpg](/t5/image/serverpage/image-id/340228iC6A3456C3A6E9D8F/image-size/large?v=v2&px=999 "trello.jpg")![trello2.jpg](/t5/image/serverpage/image-id/340229iA01D6AD218B5A89C/image-size/large?v=v2&px=999 "trello2.jpg")


Answers:
author: Vronik
body: Hello

<br />

The 10 members are per workspace, probably in that workspace on another board you will already have different people and with that you add up to 10

Take a look at this article

<https://support.atlassian.com/trello/docs/workspace-user-limit/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.

<br />

Thanks


Tags: cloud

trello-cloud
The Jira favicon changed when I started the Jira Product Discovery trial
Asked by Kelly Arrey:

Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) We're running Jira Software Premium Cloud. When we started a trial of Jira Product Discovery, our Jira Software site's favicon changed from the Jira Software one

![2023-06-15_09h24_44.png](https://community.atlassian.com/t5/image/serverpage/image-id/263380i9457D55FB372103B/image-size/large?v=v2&px=999 "2023-06-15_09h24_44.png")

to the old Jira icon

![2023-06-15_09h27_39.png](https://community.atlassian.com/t5/image/serverpage/image-id/263381iB5F8DF6C253A9EE3/image-size/large?v=v2&px=999 "2023-06-15_09h27_39.png")

It's not a huge deal, but all it does is confuse users, and I can't think of a good reason for such a change. Any chance you can fix that? Thanks.  

Ah, thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) [@Frederik Vantroys](/t5/user/viewprofilepage/user-id/5184994) I understand now. It's a "feechur". :eyeroll:


Answers:
author: Tanguy Crusson
body: Thanks [@Frederik Vantroys](/t5/user/viewprofilepage/user-id/5184994)

The way this works by default is that if you only have one Jira product on the site, then it uses the logo of that product. If you add another one, then it shows the Jira family logo (which you called the "old Jira logo"


author: Frederik Vantroys
body: I once confused the whole company by changing it myself :-)

Maybe you can put the old one back here :

Access Jira Administration:

Log in to your Jira instance with administrative privileges.  
Click on the "Jira settings" (cog) icon in the top-right corner.  
From the drop-down menu, select "System" and then click on "General Configuration."  

Scroll down to the "Global Settings" section on the General Configuration page.  
Look for the "Favicon" field, which allows you to upload a custom favicon.  

After saving the changes, clear your browser's cache to ensure that the new favicon is loaded when accessing Jira.  
Refresh the Jira page to see the updated favicon in the browser tab or bookmark.
Upcoming "How to get started" webinars
Asked by Matthew McGarity:

[@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) I'm interested in attending the upcoming webinar on 6/28, but I'll be on PTO during that time. Will it be recorded and viewable after the fact?


Answers:
author: John McKiernan
body: Hey [@Matthew McGarity](/t5/user/viewprofilepage/user-id/4989275)

Just responding for Hermance as she is off this week. Yes it will be recorded and we will send to all registered folk after whether you attended or not. Enjoy the PTO!

Cheers,

John

comments: author: Kesha Thill
body: [@Matthew McGarity](/t5/user/viewprofilepage/user-id/4989275) +1 to what John said, you should still register so we can email the recording to you after!
Unwanted change in order of cards
Asked by Jon Schnee:

Hey everyone,

on top of my five lists I use a colorful card with a sticker as header - see list "Bald" \[yes, German for soon, not a hairless man ;)\] with coming soon sticker and green background,

Every now and then, the card "Backlog" (red, with log sticker and mailbox emoji) shifts down two or three positions in the list. This does not happen with any other list header.

No rules or sorting are applied.

Is this a bug or somehow wanted behavior and I am missing something?

![grafik.png](/t5/image/serverpage/image-id/340196i0B16550A3F6DE36A/image-size/large?v=v2&px=999 "grafik.png")


Answers:
author: Carolina Lopez
body: Hi Jon, welcome to the Atlassian Community!

We're unaware of any bug related to automatically sorting lists and haven't received other complaints about this issue. I suggest checking if any of the following options are causing the problem:  
- **Other members are moving the card.** If you're working with other people on your boards, check if they are moving the cards to the top of the list, or if they have any automation doing this.

- **A Power-Up is moving the cards.** Some third-party Power-Ups and integrations may have permission to move the cards. You can see the enabled Power-Ups by clicking the rocket icon at the top of the board, or clicking "Power-Ups" in the board Menu.

- **An automation is sorting the list.** You mentioned that there isn't any rule sorting the list, however, I suggest checking all the other automation options in the Automation menu (Scheduled, Due date, Card buttons, and Board buttons). You can also ask other board members (if any) to double-check their automations.  

There isn't currently an option to pin a card at the top of the list, however, other users requested this feature and we have an existing suggestion which you can access here: [TRELLO-127](https://jira.atlassian.com/browse/TRELLO-127)  
I recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.  

As a workaround, you can also create a rule to keep the card on the top of the list. You can find the steps to create the rule and a video created by one of our Community Leaders in this thread: [Set absolute position of a card in a list](https://community.atlassian.com/t5/Trello-questions/Set-absolute-position-of-a-card-in-a-list/qaq-p/2061778)

comments: author: Jon Schnee
body: Thanks for your help Carolina,

there was indeed a scheduled automation set a couple years ago - I wasn't even aware of this function anymore as it so far had no noticable effect on my lists.


author: Carolina Lopez
body: Happy to help! I'm glad you could find the automation causing the issue.


Tags: card

cloud

list

order

position

sorting

trello-cloud
Is there a way to update the list in Key Customer field via API?
Asked by Zheng Geng Phan:

It seems there isn't a way to programmatically update the list of available options in the "Key Customer" field via API, is that right?

If it is available, could someone advise how to do so?

Based on the <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Can-you-pull-customer-data-from-Salesforce/qaq-p/2190802>, seems like that may be possible somehow.


Answers:
author: Chris Timms
body: Hi [@Zheng Geng Phan](/t5/user/viewprofilepage/user-id/5186881)

Technically, the JPD product is built on the same underlying Jira API that all Jira issues are. This means that the constraints you are working with are actually in the API capabilities and not in JPD itself.

[/api/2/field/{fieldKey}/option](https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/field/{fieldKey}/option)appears to offer the functionality you need but I'd recommend consulting the whole document to make sure there is not a better fit four your usecase.

Regards,

-C

comments: author: Guy Yasoor
body: On a similar note - I'd really like to sync the "Organizations" built-in field from Jira Service Management, with the "Key customers" field that Ideas have.

I tried to create an automation that takes that field when the issue is linked to an Idea through an Insight, and add it to "Key customers", but the automation couldn't automatically add a new value to the multi-select field.

Wondering if there's any workaround that wouldn't require me to manually add a value to JPD every time a new organization is added in JSM.
Product Discovery roadmap
Asked by Julien B?chade:

Hi,

I'm introducing JPD to my company atm and it looks like it's fitting the bill quite nicely!  
But it's missing a range of features compared to JSW and JWM that are a hinder for us to start using it. The main blocker being add-ons.

Would it be possible for you to share a roadmap of possible features?  
Because I would love for us to be able to use JPD right away if there's a clear picture of where you guys are heading.

Cheers.

Julien.


Answers:
author: Tanguy Crusson
body: Hi Julien, and nice to meet you.

We will definitely add support for Marketplace apps but it's not going to be in the short term. We don't have a public roadmap to share but you can follow this community: we often share what's shipped, what we're working on and what's coming next.

comments: author: Robert Barbosa
body: Many thanks [@Julien B?chade](/t5/user/viewprofilepage/user-id/4084495) \& [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) - I understand why a roadmap is not public. I am looking forward to new features in JPD, JSW, and JWM, etc.  

I believe the great power of JPD is the ability to rapidly engineer a process with its Team Managed workflow and fields. We made great progress, but then quickly learned the pain of limited automation and lack of integration with Marketplace apps. When I attempt to leverage JSW or JWM, I am then challenged with the lack of data visualization control that comes with JPD groupings, filters, and view options. Looking forward to the future cross pollination--can't come soon enough.


author: Julien B?chade
body: Ok, thanks for clarifying! We will use add-ons on the delivery tickets instead then, it seems like a good enough solution for the time being.

When asking about add-ons, I had one in mind in particular, it's Microsoft 365 that allows us to keep external communication within Outlook and Teams in context. So very useful for any type of work items including ideas.

But maybe you do have a workaround for that also [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)?

Cheers.

Julien.
Automation Question: Check If Delivery is already attached
Asked by Robert Lanckton:

I built an automation when the status changes, if Status set to 'In Development' AND when Linked Issues not present: Type: is implemented by, then to create a New Issue on our JSM development project.   

For some reason, no matter if an issue has a delivery attached or not, it still creates the project. The audit logs says it passes.   
To be safe, I also tested **Implements** and **is idea of** , and tested an If Then automation considering when it is and isn't present, and all scenarios ignore the implemented by link.  

<br />

Is there a reason the automation is not recognizing the issue link type?   

![Screenshot 2023-06-12 at 9.22.26 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/262714iFD8101CB1C7899D4/image-size/large?v=v2&px=999 "Screenshot 2023-06-12 at 9.22.26 AM.png")  

As a note here is the automation audit log reporting Pass on the Related Issue criteria when a delivery ticket (implemented by) is attached:  

![Screenshot 2023-06-12 at 9.48.08 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/262719iDFD256689BDF4BC4/image-size/large?v=v2&px=999 "Screenshot 2023-06-12 at 9.48.08 AM.png")


Answers:
author: Curt Holley
body: Is it because you have restricted the condition to the "Feature Ideas" project?  
If the linked issues are in another board, then you need to add them to the scope (i.e. Multi-Projects) in the Rule details session.  

comments: author: Robert Lanckton
body: I assumed that meant any actions taken would apply to the issue, but you might be right. If so, that is.. maddening lol.  

I don't have global permissions, and you can't create a delivery ticket to Idea projects, so I won't be able to test to confirm but I'll partner with an admin to see if they can get it working and let you know if you're right!


author: Omer Meshar
body: I think Curt is right and that it limits the search of linked issues to the ideas project only.


author: Robert Lanckton
body: You are correct [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) Thank you SO Much! The odd thing that is hard to get my mind around is that with the automation I was able to generate a new issue in a new project, so I didn't think just checking for 'is implemented by' was restricted to the project type, and instead thought that scope restriction was limited to "edits" of other issues. Don't love the incongruity there but so glad you were able to push me in the right direction.  

Good to know!


Tags: automation
Cannot map the "Status" system field on Idea import
Asked by Jeff Gatteau:

I'm trying to import ideas into JPD, but the "Status" system field isn't in the 'JIRA Field' DropDown.

The export template lists the "Status" field and has the correct values. Is this a limitation, or am I doing something wrong?


Answers:
author: Graham Twine
body: Hi [@Jeff Gatteau](/t5/user/viewprofilepage/user-id/2241551) ,

I have run into a bump before when there were constraints in the workflow or in the permission scheme. Check that you can transition and there is not a field constraint for the status.
Is there way collaboratively score rating fields?
Asked by Keiran Munn:

Is there a solution available within product discovery to collaboratively score a rating field such as 'impact' or 'effort'?

So basically, a way where creators and contributors a like can score what they believe to be the impact or effort and then the true impact and effort would be the average of all those who voted. (Similar to a poker planning exercise.)

I've used [Foxly marketplace app](https://marketplace.atlassian.com/apps/1222824/foxly-requirements-backlog-prioritization-planning-poker?tab=overview&hosting=cloud) previously to achieve a similar effect.  

Failing that, how are you ensuring that impact and effort are accurate? are you implementing a similar offline process prior to updating JPD?


Answers:
author: Tanguy Crusson
body: [@Keiran Munn](/t5/user/viewprofilepage/user-id/4697341) this is something we're tracking in an idea called "Multi-player fields". The only one we built today that does things like this is the "Votes" field: you give people a number of votes (e.g. 10), then ask them to allocate this budget across a set of ideas. It's based on the "10 dollar game" we use to discuss the relative importance of things ("if you had only $10, how would you spend it? you can put all your dollars in one idea, or spread amongst multiple ideas").

That wouldn't work for effort though. For that we're considering a rating field that is multi-player (everyone sets its value then can see its result).

comments: author: Keiran Munn
body: Thanks for the reply Tanguy, glad to see it's something on the roadmap. Please let me know if you need help beta testing?

Cheers.


author: Amanda Barber
body: This wouldn't work (particularly well, anyway) if you had too many people, but if you had a small number of groups doing this activity you could:

1. Create the number of custom fields (rating type) for the number of groups or people rating

2. Create a custom formula field to find the average

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/262686i14A64BBFB357D044/image-size/large?v=v2&px=999 "image.png")


author: Malte Scholz
body: Great question, Keiran. I don't think that's possible. But you may want to consider [airfocus Priority Poker](https://youtu.be/JJQ8X0q2npA) for that. Happy to show you around.

comments: author: Tanguy Crusson
body: ? We're very flattered to see the CEO of Airfocus on this forum ?


author: Malte Scholz
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Nice to meet. Happy to show you around too :)
Add a new value choice to a multiselect field via Automation?
Asked by Patrice Cantalupo:

It seems like JPD doesn't have the ability to add automation for multi-select fields yet, can someone help with getting me to the right JSON to use, what I have right now is throwing an error.

Basically when a specific type of issue is updated (with a certain field value), then I want to automatically update another field with a new value that is equal to the issue summary for the idea that triggered the work flow.

E.g. I create a new issue with summary "Test" -\> I update the 'product type' field (a custom field in our project) to equal "Special" -\> Automation is triggered to add a new value, called "Test" to the 'special list' field (a different custom field in our project)  
This is the JSON I tried that isn't working to update the ' Special list' field  
{  
"update": {  
"Special List": \[{  
"add": "{{issue.Summary}}"  
}\]  
}  
}


Answers:
author: Jan-Hendrik Spieth
body: Hi[@Patrice Cantalupo](/t5/user/viewprofilepage/user-id/5179042) , I believe you have to reference your custom field by id, instead of by name.

See the examples here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Product-demo-Automation-for-Delivery/ba-p/2057152>

I hope this gets you a step further ;-)
Why did my product get suspended when I changed it to standard mode almost a month ago?
Asked by Laura Friedman:

I went through the convoluted video you provide to transition from Beta to Standard and it's been showing as Standard users since then. Just got a message that the entire product was deactivated.

You guys seriously need more intuitive ways to keep everything working.

In the meantime, please turn my product back on and let me know what I did wrong.


Answers:
author: Tanguy Crusson
body: hi [@Laura Friedman](/t5/user/viewprofilepage/user-id/5150343) are you still facing this issue? I double checked and I see you have a credit card on file (that's usually the problem behind this) and you started the trial for the standard plan yesterday - things look OK on our end. If you're still in trouble, can you please book time here so we can help you out? <https://calendly.com/tcrusson/30min-1>

comments: author: Tanguy Crusson
body: Here's what we're seeing on file:

* june 3 - you were warned you did't have payment details on file (credit card)
* june 7 - trial ended, no credit card on file, deactivated
* june 7 - reactivated
* June 8 - you were made billing contact - is that when you added the credit card?

So we believe you're back on track and hope that's the case, but if not we will jump on it right away

we're adding error messages in app to make that more clear when that's the case (lack of credit card)


author: Amanda Barber
body: The response times from the JPD team are usually very quick in the Community, but you might also want to escalate this via the Give feedback button where you can report an issue. I'll add that I had some issues with getting configured when JPD changed, but with the numerous configurations available, it was understandable. Thankfully, the team is open to feedback and perhaps you could offer some suggestions.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/261840iC29B006331FAE269/image-dimensions/180x511?v=v2 "image.png")
JPD - View Access management and Required Fields
Asked by Karthiga Sethuraj:

Hello,

I have couple of questions on JPD:

1) Is it possible to make certain fields required in a given view/idea creation form instead of making all fields "mandatory"

<br />

2) Is there a limitation on the summary field length ? Or is it like any other multi line field type with a max of 32,767 characters?

3) Any rough timelines on when the "stakeholders" role will be released ?

4) I understand that it is NOT possible to make certain views inaccessible for the contributors ? Correct me if I am understanding is wrong. I am asking this because we need to use the "contributor" role to provide idea submission access to stakeholders(non-product and non-engineering team members). Ideally we do not want our stakeholders to access all of the views and access only the idea view.

5) Is it possible to add a description to a custom field in the idea creation form. As shown in the attached screenshot. Or is there a way to show the custom field description as a hover over text or help text (similar to the "i" information icon in Jira custom fields?

![Ghost text feature.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/261677iD6FB601898E22F68/image-size/large?v=v2&px=999 "Ghost text feature.PNG")

I see there is a way to add "description" to each custom field but I am not sure how that would get displayed in the idea creation view.

Please advise.

Thank you in advance for your help.


Answers:
author: Tanguy Crusson
body: 1) not at the moment - it's all or nothing

2) It's like any other multi-line text field

3) We don't publish timelines for new features - but we are getting close to an early preview for a subset of users. Will share more about this when it's ready

4) that is correct. We're going to look at this again after we release the stakeholder features, to assess if it's still necessary/urgent. We will eventually implement view-level permissions

5) Today the field description shows up if you hover over the field name, we're adding an "info" icon so that's more discoverable

comments: author: Karthiga Sethuraj
body: Thank you for your quick response! Appreciate it!