youngmon/atlassian-qna huggingface dataset:
Statuspage unavailable for my site?
Asked by J.M. Talarico:

I have a cloud instance and would like to try the free tier of statuspage but when I attempt to setup I get a message that states statuspage unavailable for my site. If I create a new site would I be billed?


Answers:
author: Mubeen Mohammed
body: Hello [@J.M. Talarico](/t5/user/viewprofilepage/user-id/5198009)

This is Mubeen, I will be happy to help.

Thank you for your interest in the Statuspage product. We are excited to have you as a customer.

We apologize for any inconvenience you may have experienced while trying to add the product to your account. There is a known issue with the product that is currently being investigated by our team.   
In the meantime, you can find more details about the issue at [CLOUD-11531](https://jira.atlassian.com/browse/CLOUD-11531). The workaround at this point is to sign up to Statuspage on a new cloud Site.

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer


author: Andy Gladstone
body: [@J.M. Talarico](/t5/user/viewprofilepage/user-id/5198009) Welcome to the Atlassian Community.

Have you tried searching for status.\<site_name\>.com to see if your domain has an active Statuspage associated with it?

If you create a Statuspage here: <https://www.atlassian.com/software/statuspage>? with any domain you choose to associate it with.

comments: author: J.M. Talarico
body: nothing comes up and when i try to add a site I get "

We can't fulfil your request right now {#toc-hId--442054479}
------------------------------------------------------------

This product is temporarily unavailable for your site"


author: Ale
body: [@J.M. Talarico](/t5/user/viewprofilepage/user-id/5198009) I'm having the same issue! Did you figure it out?


author: Andy Gladstone
body: [@J.M. Talarico](/t5/user/viewprofilepage/user-id/5198009) and [@Ale](/t5/user/viewprofilepage/user-id/5265969) I am stumped, so I have escalated this post to Atlassian Support to see if they have an answer to the issue you are both experiencing.


author: Ale
body: TY!


author: Shashwat Khare
body: Hello [@J.M. Talarico](/t5/user/viewprofilepage/user-id/5198009) and [@Ale](/t5/user/viewprofilepage/user-id/5265969) ,  

Apologies for this inconvenience, may I please ask you to follow the below steps to sign up for a new site:  

1. Click on [this link](https://www.atlassian.com/try/cloud/signup?bundle=statuspage) to try Statuspage.

2. On this page, for the drop-down that says "**Your site** ", please click on the hyperlink right beneath that form option, that says "**Start a new site** " as below:  
![Screenshot 2023-08-23 at 4.29.34 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/276620i7FD5416BD25DC2E4/image-size/large?v=v2&px=999 "Screenshot 2023-08-23 at 4.29.34 PM.png")  
3. Enter the new unique site name and click on **Agree** .  

Following the above steps should help you sign up for the Statuspage, with this new site as expected.  

I hope this helps, please check and let us know. Happy to help! :)   

Best,  
Shashwat


Tags: atl-rvw
Connection timeout linking Jira and Crowd
Asked by Tom Lister:

We are getting a timeout message adding a Crowd directory to our Jira Server.

Application is defined in Crowd.

Addin config in Jira returns:

Connection test failed. Response from the server:  
org.apache.http.conn.ConnectTimeoutException: Connect to crowd.cheileu.com:80 \[crowd.cheileu.com/54.194.1.186, crowd.cheileu.com/54.194.94.24\] failed: connect timed out

The Jira logs only show the timeout error  
Caused by: org.apache.http.conn.ConnectTimeoutException: Connect to crowd.cheileu.com:80 \[crowd.cheileu.com/54.194.1.186, crowd.cheileu.com/54.194.94.24\] failed: connect timed out  

I've RTFM'd a few times and I think we've done everything

Postman returns the crowd web-page

Curl doesn't seem to return anything  

I have not managed to get a response to a crowd REST call

Any suggestions?

Tom


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Is Crowd listening on port 80? By default, it listens on 8095.

comments: author: Tom Lister
body: Hi [@Dave Theodore \[Coyote Creek Consulting\]](/t5/user/viewprofilepage/user-id/853538)

The problem turned out to be security issues between Crowd and Jira nodes in AWS.

We could call it from other devices

getting a Curl command to work on server showed the way

Tom


Tags: connect

jira

rest

timeout
Crowd Migration to new Server, with a twist
Asked by joe bednarz:

We are migrating all of our self-hosted Atlassian applications to new servers and I'm trying to do this incrementally. All of the applications are currently installed on a **single server** (don't ask... wasn't my idea, nor ideal... I know). One approach that I'm thinking might work is to do the following:

1. Create new \<Atlassian App, e.g., Crowd\> on NEW server
2. Backup/export all data, and stop OLD Crowd instance
3. Import all data into NEW Crowd instance and Start
4. **Configure tomcat on OLD Crowd server to proxy_pass/reverse_proxy to NEW Crowd server and restart tomcat on OLD server**
5. Repeat for all Atlassian apps...

Then, create a proxy front end (ngnix, IIS, apache, etc.) that once all Atlassian applications are moved to their new respective server, proxy translates OLD server **name** /applications to NEW server **names** /application**.**Decommission OLD server. Finally, create DNS record for proxy front end to look like the OLD server name on the domain, i.e., ping OLD, gets response of proxy server.

I know apache can be set up to do this, but what about Tomcat? Can I have tomcat running on one server, and the application reside on another?

Anyone have any experience doing something similar? Is this the best approach?

Appreciate your thoughts and advice.

Thanks!


Answers:
author: joe bednarz
body: I've not found any documentation about setting up tomcat to proxy. The way we are currently planning to do this is:

\* put a web server (IIS, Apache, whatever) on the server and only listen for specific ports, 8095 for Crowd, 8080 for JIRA, etc.

\* set up proxy pass and reverse rules to the new server, one at a time, as each application is stood up on the new servers

Thanks.


Tags: migration
Crowd Java Client and JDK 11
Asked by rivulus:

What is the current state of support here? I've got a little sample app that can connected to my employer's crowd server but I can only run the app on OpenJDK 8. With 11, I get an error when attempting to authenticate:

"Cannot instantiate JAXBContext for class class com.atlassian.crowd.integration.rest.entity.AuthenticationContextEntity"

This is after including jakarta.xml.bind-api in my pom.xml to provide JAXBContext.

I can find very little evidence online that other people are using this client lib with JDK 11 except for a few related issues people are having with Crowd Jenkins plugins..

Thanks!

-Philip


Answers:
author: Florian Dreier
body: You need to supply

```
com.sun.xml.bind:jaxb-impl
```

as a runtime dependency in version 2.3.x to get this working on Java 11.

However this does no longer work when switching to 3.x which now uses the jakarta namespace. Is there any plan to update to 3.x for the Crowd REST client?

This is currently the only dependency that is blocking us to update.
What is the build number for Crowd 4.0.0?
Asked by David Low:

What is the build number for Crowd 4.0.0?

This page list various build and version numbers. However it is yet to be updated with the build number for Crowd 4.0.0

<https://confluence.atlassian.com/crowdkb/crowd-build-and-version-numbers-reference-703401603.html>


Answers:
author: Bruno Vincent
body: Build:#1425 - 2020-02-24

![Screen Shot 2020-05-05 at 14.47.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/93481iD7CE70CAA1E0F9F1/image-size/large?v=v2&px=999 "Screen Shot 2020-05-05 at 14.47.51.png")
No connection betwee Crowd and Jira/Confluence/Fisheye after upgrade to 4.0
Asked by Ingo_Herbrich:

Hello,

I've been upgrading Crowd from version 3.7.0 to version 4.0.0 in the same way I always did it on our Ubuntu server.

After the upgrade was done Crowd booted without any errors. But when I opened crowd in the browser with the usual link the "Getting started" page showed up. After I clicked "Set up" I was redirected to the login page and I was able to log in as usual. Every group user and directory was there but the connection to Jira/Confluence/Fisheye wasn't working and I wasn't able to log in to theses systems. Is there any known bug or is there something special I have to do for upgrading to the next major version?

Thanks in advance,

Ingo Herbrich


Answers:
author: Ingo_Herbrich
body: This is an error message from the Jira server:

The following URL does not specify a valid Crowd User Management REST service: http://\[IP\]/rest/usermanagement/1/search?entity-type=user\&start-index=0\&max-results=-1\&expand=user

comments: author: Bruno Vincent
body: Hi [@Ingo_Herbrich](/t5/user/viewprofilepage/user-id/2821727)

Looks like the Crowd server URL configured in Jira/Confluence/Fisheye is wrong.

Since you get the "Getting started" page when trying to connect to Crowd from a browser, I suspect your Crowd server URL to be *http://\[IP\]/crowd* instead of *http://\[IP\]*


author: Ingo_Herbrich
body: Hello [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568)

thanks for the response. You are right. I've changed the directory path in the Jira Test Instance configuration from http://\[IP\]/ to http://\[IP\]/crowd and now the connection is working.

But I don't know why the this has changed. I've done serveral Crowd upgrades and this never happend. The Crowd URL configs from the Test Instance (4.0.0) look the same as the URL configs from the Productive Instance (3.7.0).

Best Regards
Can we integrate two JIRA cloud instances to one Azure Active Directory
Asked by gnanavelu_murthy:

Is it possible to integreate two JIRA cloud instances to one Azure AD using saml plugin


Answers:
author: Ed Letifov _TechTime - New Zealand_
body: With Atlassian Cloud you don't connect Jira to Azure AD, you connect Atlassian ID system via Atlassian Access.

A user who is trying to access a particular resource (e.g. an issue in Jira Cloud) that requires authentication will be kicked out to the login page, once email is entered if the email domain is one of the verified domains from your organisation, your Atlassian Access configuration will "take over" -- if there is a SAML SSO configuration against Azure AD, then the user will be kicked out to Azure AD to perform authentication, and once successful, be returned to the resource. If the email is from some other domain (e.g. a different organisation) -- either Atlassian Access of that organisation will deal with the authentication or the default Atlassian ID system will.

As such you don't authenticate to Jira Cloud, you authenticate to the whole Atlassian Cloud and then access one of the instances available to you.

So yes, the answer is "yes".


author: Gonchik Tsymzhitov
body: Hi!

Why not ?

Azure AD - is user management for your 2 cloud instances


Tags: sso
How do I add an email Attribute to a second user account in Crowd which doesn't contain one?
Asked by CostaM:

As administrators we are required to use an Elevated account, whereby we obtain a password from a vault to log into Crowd. However the elevated account that we use does not show the email address when creating that user in Crowd and as such we do not receive email notifications when tasks in Jira have comments added or are transitioned through a workflow. I was told I could use some Attributes to populate the email address, but this doesn't work either. I've used the 'otherMails' and the'mails' attribute but am still unable to receive email notifications.  
thanks


Answers:
author: Bruno Vincent
body: Hi [@CostaM](/t5/user/viewprofilepage/user-id/3005016)

Why doesn't the elevated account have an email address?

You mentioned the 'otherMails' attribute which is not a Crowd attribute but an Azure AD one so my assumption is that you connected Crowd to Azure AD and that the elevated account is actually an Azure AD account. That would explain why your elevated account does not have an email address. As a matter of fact only Azure AD users with an Exchange Online mailbox have a 'mail' attribute (which is mapped to the 'email' attribute in Crowd).

If my assumption above is true then you should create the elevated account in a Crowd internal directory, not in Azure AD. The elevated account would actually have an email address because it is a mandatory attribute for users in Crowd internal directories.

comments: author: CostaM
body: Hi [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568)

thanks very much for your reply, I will take this back to the team and see if we can apply it.
Crowd 4.0 login page custom message
Asked by Abhijeet_mishra:

Hello,

Is there any way to change below message -

### Hello there! {#toc-hId-1143606196}

Let's get some work done.

that is shown on Crowd 4.0 login page.


Answers:
author: Marcin Kempa
body: Hi [@Abhijeet_mishra](/t5/user/viewprofilepage/user-id/334553)

I am happy to share that Crowd 4.2 was recently released which comes with a login page customization feature. You can read more about it here <https://confluence.atlassian.com/crowd/crowd-4-2-release-notes-1019381976.html>

Hope that helps,

Marcin Kempa


author: Amith Mathur _Appfire_
body: Hi [@Abhijeet_mishra](/t5/user/viewprofilepage/user-id/334553) ,

If you are still facing the same issue, then please have a look at the below link, where the custom login page was discussed.

* [Custom login page](https://community.atlassian.com/t5/Crowd-questions/CROWD-http-authentication-with-custom-login-page/qaq-p/714046)

Thanks,  
Amith Mathur
Unable to add AD users to local group in Crowd...
Asked by Zuy Tran:

I installed Crowd 4.0 and add a Microsoft Active Directory; synced and I can see AD users from the domain. I want to add those AD users to the local Crowd group (under Direct members tab); the only users I see from the pick list are local (Crowd) users and none from the AD even search returns nothing. What am I missing? The directory is Manage groups locally enabled. Thanks for you help.


Answers:
author: Craig Castle-Mead
body: Hey [@Zuy Tran](/t5/user/viewprofilepage/user-id/3846999)

What you're trying to do should be possible. You can only add users to groups in the same directory, so make sure that the directory dropdown list on the groups tab shows your AD linked directory, then create a group in that directory and then you should be able to add your AD members to it (as you've enabled manage groups locally).

CCM
Cannot authenticate to Crowd after database upgrade
Asked by Anthony_N__Dean:

I recently upgraded postgres form 9.3 to 11.7 in preparation to upgrade Confluence and JIRA versions that are end of life. The upgrade was successful and both Confluence and JIRA are running fine; however, we are unable authenticate users against Crowd. The crowd server stops running after a while (Java continues to run). Log indications are that Crowd cannot connect to the database any longer. However, I cannot determine why this is the case. None of the server configurations changed. Crowd.cfg.xml and Crowd.properties remain the same. Attempted to increase the number of max size property from 30 to 60 as was recommended for a similar previous post. No affect.

\<property name="hibernate.c3p0.max_size"\>60\</property\>


Answers:
author: Gonchik Tsymzhitov
body: Hi!

any errors in logs ?
http://localhost:8095/crowd not found
Asked by Sergii Kashuk:

Hi! Could you help me? I started crowd and I can go to http://localhost:8095/ , but when I go to http://localhost:8095/crowd/console I have error 404 not found


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Replace "localhost" in the URL with the IP address to your Crowd server


author: Sergii Kashuk
body: The problem was the incorrect start crowd. I have Linux OS, and I started crowd as a user, but I needed as root. So I can't write to crowd-home
Automation help - Extending upon Transition for waiting for support/agent rule
Asked by Greg LaViolette:

Basically I want to extend upon this:  

<https://community.atlassian.com/t5/Jira-Service-Management/Automation-Rule-transition-waiting-for-support-to-waiting-for/qaq-p/2072503>

<br />

However.. I only want it to fire if the last comment is older than x minutes (I'm thinking 10 minutes) to prevent excessive transitions in the issue during quick back and forth conversations.  

The furthest I've come is to be able to get a list of the [comments created](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/) and their age and used a diff to get the results in minutes.

{{comment.created.diff(now).minutes}}  

Which will return something like "667, 636, 628, 60, 53, 13"  

I want to capture the last value, "13", and create a rule around that to fire when it's greater 10 minutes.  

I've tried using [substringAfterLast](https://confluence.atlassian.com/automation/jira-smart-values-text-fields-993924863.html)into this:

{{comment.created.diff(now).minutes.substringAfterLast(", ")}} \>= 10  

I'm testing it with a Log Action, but all I get is the "\>= 10".  

Hopefully I'm doing something horribly embarrassingly wrong, or maybe it just can't be done.  

<br />

Thanks all!  

EDIT: After some thought I realized the above doesn't get me what I want, I'm going to have to regroup. If anyone has some thoughts, I'd like to hear about them.


Answers:
author: Anusha A
body: Hi Greg,

Thanks for your question on community.

After testing this on my instance and applying the same logic, it looks like you're on the right track. However, I recommend a small adjustment: use variables to store the values. This can help with comparing values in the IF condition.

Example -   
- Create Variable: `Test, `Smart Value: `{{Test.substringAfterLast(", ")}}`

If you have further questions please let me know, I shall try to export the json and send it here after I filter out the sensitive information.

Regards,

Anusha A


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

smart-value
Created a Jira ticket from slack and not picking up a field.
Asked by Julie Santiago:

Hi,  

I have created a custom field that is shared between different projects and screens and has different context values. This means that the *Reporting Type* field has different values in other projects. I suspect this may be why the custom field does not appear as part of the form when I create a Jira ticket via Slack.

Is this an existing issue? Is there anything I can do to solve this blocker?

<br />

<br />

Custom Field:

![Screenshot 2024-09-13 at 7.27.34?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347391i83E059F63556C1DA/image-size/large?v=v2&px=999 "Screenshot 2024-09-13 at 7.27.34?PM.png")

Slack Ticket:

![Screenshot 2024-09-13 at 7.31.03?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347392i3018A2F26A718B0C/image-size/large?v=v2&px=999 "Screenshot 2024-09-13 at 7.31.03?PM.png")


Answers:
author: Lisa Forstberg
body: Hi [@Julie Santiago](/t5/user/viewprofilepage/user-id/5592221) ,

By looking at other [threads](https://community.atlassian.com/t5/Jira-questions/Jira-Slack-integration-Additional-fields/qaq-p/1389930) custom fields were not yet supported back in 2020 but the documentation does not specifically says custom fields are not allowed. This feature request tells us there is a limitation on the number of fields slack allows <https://jira.atlassian.com/browse/API-157> They do not mention what the limited number of fields are though...

I would have tested to limit the create screen in the project to issuetype, summary, description and your custom field, waited a while and see if it had any effect.

all the best

Lisa


Tags: cloud

jira-service-management

jira-service-management-cloud
Use of worklog (timespent) to calculate a field
Asked by Luis:

I would like to create a **calculated custom field** resulting of the next operation.

timespent (obtained from the worklog) \* cost per minute (this is always the same = **calculated custom field**

The problem is that timespent is not a string field (although when you export it to csv is converted to seconds).

I hope to have explained myself properly

Thanks in advance


Answers:
author: Joseph Chung Yin
body: [@Luis](/t5/user/viewprofilepage/user-id/3539824) -

Welcome to the community, as [@John Funk](/t5/user/viewprofilepage/user-id/7148) stated, can you provide more information on how you created the calculated custom field? So we can provide further assistance.

If you use automation rule, you should be able to use smart value of

* {{worklog.timeSpentSeconds}}

to obtain the timespent in seconds, then take that value and converted into minutes. Afterward you can multiple it with your costs per minute, and then populate your custom field.

Hope this gives you an idea on getting your solution.

Best, Joseph Chung Yin


author: John Funk
body: Hi Luis - Welcome to the Atlassian Community!

Have you created an automation rule to calculate this? If so, can you please share the rule?


Tags: cloud

jira-service-management

jira-service-management-cloud
Email notifications for ticket updates going just to reporter
Asked by Mohit Verma:

Hi Team,

We have noticed that in the JSM tickets only the reporter of the ticket is getting updates posted by our team working on the ticket.

**Situation:** Sometimes after shift handovers on customer end the reporter(customer) might not be available after hours and the ticket is shared with multiple people(customer side) to take over but those people are not getting notified about the ticket updates.

Is there a setting to enable everyone in the shared with list to be notified along with the reporter automatically when any new response is posted for the customer.

Thanks.

Regards,

Mohit Verma


Answers:
author: Trudy Claspill
body: Hello [@Mohit Verma](/t5/user/viewprofilepage/user-id/5505474)

Review the Customer Notifications configuration for the project by navigating to Project Settings / Notifications / Customer Notifications

There you can modify the recipients of each notification.

To send notifications to the Reporter and people with whom the request is Shared, the recipient should be "Customers Involved".

For more information refer to the documentation about JSM Cloud Customer Notifications:

<https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/>

comments: author: Mohit Verma
body: Hi Trudy,  

Thanks for the response. This helped.

Regards,

Mohit Verma


author: John Funk
body: Hi Mohit

You can create custom notifications with automation rules for your staff.

comments: author: Mohit Verma
body: Thanks John


author: Joseph Chung Yin
body: [@Mohit Verma](/t5/user/viewprofilepage/user-id/5505474)

I agreed with both [@John Funk](/t5/user/viewprofilepage/user-id/7148) and [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) suggested. For the automation rule route, it may give you more flexible setup on the recipients side as you can provide the the email addresses when using the SEND MAIL option + the ability for customizations (using smart values) of the email content if needed.

Here are some key references for you on Automation Rules -

<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>

[https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20)

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>

Hope this also helps.

Best, Joseph Chung Yin

comments: author: Mohit Verma
body: Thanks Joseph.


Tags: cloud

jira-service-management

jira-service-management-cloud