youngmon/atlassian-qna huggingface dataset:
Setting external client project permissions
Asked by Tina:

I hope I can only see one of the projects from my external client (company).

- How to invite external clients

- How to allow external customers to see only the projects they want (I can't see the res


Answers:
author: Trudy Claspill
body: Hello [@Tina](/t5/user/viewprofilepage/user-id/5268011)

There are multiple layers to the access

First the users must have access to the instance and the Jira product.

Then they must have access to the specified project.

If you want to ensure the users don't have access to other projects on the instance you may have to modify the access and permissions settings on those projects to make them more restrictive.


Tags: cloud

jira-cloud
TMetric link has disappeared from all Jira projects
Asked by peters:

We've been using TMetric with Jira for the last 3 years.

This morning my team made me aware that (after pressing refresh in Jira), the "Start timer" link has disappeared from all of our Jira project cards.

Our Jira \& TMetric subscriptions are up to date, and within TMetric's "Integrations" page it shows our Jira integration with a status of "Ok".

The issue exists using both Edge and Chrome.

Has anyone else encountered this issue in the past?

Any suggestions for a fix?


Answers:
author: Rilwan Ahmed
body: Hi [@peters](/t5/user/viewprofilepage/user-id/5528199) ,

Welcome to the community !!

Try reinstalling the browser extension. I see same issue was reported long back in <https://community.atlassian.com/t5/Trello-questions/Timer-button-suddenly-missing-in-project-cards/qaq-p/1436477>

As this is a plugin, I would suggest you to contact plugin vendor directly. You can find contact details in <https://marketplace.atlassian.com/>


Tags: addon-app.tmetric.com

atlassian-marketplace

cloud

jira-cloud
Can I show which epics are associated to a release in the timeline?
Asked by Chris Aronchick (Cat Daddy):

I have multiple epics associated to a given release, and I would love to be able to see a visual connection between the epics and the releases without having to filter.

Color coding the epics and the releases could work, or linking them as dependencies would work as well.


Answers:
author: Bryce Lord
body: Hi [@Chris Aronchick (Cat Daddy)](/t5/user/viewprofilepage/user-id/5528095) ,

Unfortunately, this feature is not available within the timeline view. As you mentioned, within the timeline you can use the version filter to only show the epics associated with specific releases, and a good work-around would be using the epic colors to color code your epics with their given releases.

However, there is a feature within Jira Plans that will allow you group your Releases and see the associated Epics underneath them.

Here is a link with more information: [Grouping by releases](https://confluence.atlassian.com/jiraportfolioserver/grouping-by-releases-976171650.html#:~:text=To%20group%20issues%20by%20releases,sorted%20chronologically%20by%20release%20date.)

The link is for the DC version of Jira Plans, but works effectively the same in the Cloud version.

Hope this helps!

comments: author: Chris Aronchick (Cat Daddy)
body: Thanks!


author: Bryce Lord
body: Absolutely! If you feel this answer was helpful please feel free to select the "Accept answer" button so that others can find it more easily.

Thanks!


Tags: cloud

jira-cloud

jira-work-management
Is it possible to @ a person during task creation?
Asked by Jeanine Mahle:

Recently, we discovered that **while creating** a jira task we cannot @ a teammate in the description. We have to wait until the jira task **has been created**, and then go back in and @ them.

Is this a permission thing or is it simply not possible to do this?


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Jeanine Mahle](/t5/user/viewprofilepage/user-id/5193344) ?

In order to `@` mention other users on Jira issues, you must have the **Browse users and groups** [Global Permission](https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/). If you do not have this permission, when you type `@` a list of users will not appear.

To check or fix this, access and edit your site's Global Permissions:

1. Choose \> **System**.

2. Click**Global Permissions**.

3. Make sure your user is included in the Users / Groups that have the **Browse users and groups**permission.

If that's not it, then I wonder if this is a Team-Managed vs. Company-Managed project conflict within your configuration ?

Hope this helps,

-dave


author: Bill Sheboy
body: Hi [@Jeanine Mahle](/t5/user/viewprofilepage/user-id/5193344) -- Welcome to the Atlassian Community!

I just tried that from the issue create view, from the toolbar Create button, and it worked for me.

From where in the Jira UI are you creating the issue?

When you try mentioning, what do you observe happening?

Kind regards,  
Bill

comments: author: Dave Rosenlund _Trundl_
body: And I should have said this, too. Like [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) I cannot reproduce this issue.


Tags: cloud

jira-cloud

jira-software
Why after submitting a new jira issue from vscode no info is returned
Asked by Thiago Conrado:

In the past, right after submitting a new Jira issue from vscode atlassian plugin, it would automatically open the issue... but now it just show a blank vscode page...


Answers:
author: Melo
body: Hi [@Thiago Conrado](/t5/user/viewprofilepage/user-id/5528057), welcome to the community!

I'm assuming you're using a script to execute the REST API call. You should check the response, and if it's not clear, you can implement more detailed logging to capture additional information. Usually, the problem is related to authentication, such as expired tokens or deprecated methods. It could also be due to changes in the REST API that require minor updates or invalid data being passed. There are several reasons why it might not be working anymore. If you can share the error message, I can try to help further.

I hope that helps.

Melo


Tags: cloud

jira-cloud
Desencadenar regla cuando el asignado al subtask es distinto al asignado a la principal
Asked by Carolina Tello:

Estoy tratando de crear una regla, en la que el desencadenador es que la persona que se asigna a una subtarea es distinto al responsable de la tarea padre.

Agradecer?a si alguien me puede apoyar a encontrar una soluci?n para esto ya que no he podido encontrar una forma.


Answers:
author: Trudy Claspill
body: Hola [@Carolina Tello](/t5/user/viewprofilepage/user-id/5528013) ,

Bienvenido a la comunidad Atlassian.

?Qu? has probado hasta ahora para tu automatizaci?n?

Dentro de Jira no se puede activar una regla de automatizaci?n basada en la comparaci?n de dos valores. La regla debe activarse mediante un evento, como la creaci?n o actualizaci?n de un problema. Podr?a tener una regla activada por el cambio del valor del campo Asignatario y luego, en esa regla, podr?a ejecutar pasos para comparar al asignado de la subtarea con el asignado de la tarea principal. Y luego podr?a tener que ejecutar pasos adicionales si esos valores son diferentes.

---

Hello,

Welcome to the Atlassian community.

What have you tried so far for your automation?

Within Jira an Automation Rule cannot be triggered based on comparing two values. The rule has to be triggered by an event such as an issue being created, or updated. You could have a rule triggered by the changing of the Assignee field value, and then in that rule you could execute steps to compare the assignee of the subtask with the assignee of the parent task. And then you could have additional steps to execute if those values are different.
> Trigger rule when the one assigned to the subtask is different from the one assigned to the main one
>
> I'm trying to create a rule, where the trigger is that the person assigned to a subtask is different from the person responsible for the parent task.
>
> I would appreciate if someone can help me find a solution for this since I have not been able to find a way.


Tags: cloud

jira-cloud
How do I put only some "To Do" issues in my backlog and not all of them?
Asked by Taylor Douthitt:

Looking to put some of my "To Do" issues in my project backlog and not all of them. Some issues are not intended to be start for over a year, but other "To Do" issues need to be on our radar. When configuring my board under "Column Management" it looks like I can only put all of my "To Do" items in the backlog. Is there another global status I'm not aware of?

It won't let me upload the pictures I'm trying to


Answers:
author: Trudy Claspill
body: Hello [@Taylor Douthitt](/t5/user/viewprofilepage/user-id/5324117)

With what type of board are you working? Is it a Kanban board?

If so, an issue's inclusion in the Backlog list (vs. on the board) is based on its Status. You can not split issues in a single Status between multiple columns or between the Backlog and the Board.

You could use some other flag on the issue, like a specific label value or a date field, to indicate that the issues should be excluded from the Backlog for this board. You would update the board's filter to exclude the issues from the board based on that "flag".


Tags: data-center

jira-data-center
How to set default project for user
Asked by Bill Parlock:

I have a user who would like a particular project to always be their current project. The current project and recent projects are shown in the project's dropdown. Is there a way to set the 'current project' default? We are using Jira Data Center version 9.4.14.


Answers:
author: Nicolas Grossi
body: [@Bill Parlock](/t5/user/viewprofilepage/user-id/3734252) You might take a look at this link: <https://community.atlassian.com/t5/Jira-questions/Is-there-a-way-to-set-the-default-project-for-JIRA/qaq-p/755512>

Nicolas


Tags: jira-server

server
Alterar acesso de administrador
Asked by Thamires Araujo:

Meu site est? com um usuario admin que n?o possui mais vinculo com a empresa e nem sabemos em qual conta est? vinculado.

Preciso alterar o acesso para outro usu?rio. Como posso realizar essa troca?


Answers:
author: Andy Heinzer
body: Hi [@Thamires Araujo](/t5/user/viewprofilepage/user-id/5527957)

I created a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3032729>

I recommend following up there to see if our support team can better assist you

comments: author: Thamires Araujo
body: Thank you!


author: Thamires Araujo
body: Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)

I didnt have any answer yet, could you help me?


author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Thamires Araujo](/t5/user/viewprofilepage/user-id/5527957) ?

I will escalate this thread to Atlassian so they can assist you. Stay tuned.

Good luck,

-dave


Tags: cloud

jira-cloud

jira-software
Add Latest Attachments to a Comment
Asked by Matt Steadman:

Hi,

I have a workflow scenario where it is required to add 1 or more attachments to a Transition Screen.

I am wondering if there is anyway to add just the attachments that were added during that Transition Screen to a Comment either with Jira automation or any post function functionality (either built in or with an add on app)


Answers:
author: Rachel Wright
body: Hi [@Matt Steadman](/t5/user/viewprofilepage/user-id/752843) I know you can get the list of issue attachments and post their information (filename, size, creator, etc.) to a Jira comment using the built-in automation in Jira Cloud. Here's a little rule I created to show it.

![automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/332579iC030DCD6A5ADE080/image-size/large?v=v2&px=999 "automation.png")

I used the "Issue attachments" condition and the "Comment on issue" action with the smart values: {{attachment.filename}} {{attachment.created}}

Here's more info on the smart values for attachments: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--attachment-->

Additionally, here's some info about the "Issue attachments" condition: <https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#Issue-attachments>

I know that the entire list of attachments isn't exactly what you asked for but it's a start. :)

Also, I was thinking that you could trigger this rule to run only after the transition that collects the attachments succeeds. (Meaning add a condition to the rule that the issues has to be in x status, where x is the status directly after the attachment collection transition.)

I hope this helps get you closer to your desired outcome!

Rachel Wright  
Author, Jira Strategy Admin Workbook


Tags: cloud

jira-work-management

jira-work-management-cloud
Where is the Braver Angels Trello Board
Asked by Cynthia GH King:

I just joined this so that I could use the Braver Angels Trello Board. I do not see any way to link to it. I am not trying to create a new Trello Board. I went through this to get access to the one Braver Angels already has.


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Cynthia GH King](/t5/user/viewprofilepage/user-id/5293268) welcome to the community!

Is Braver Angels Trello Board public? how did you know about this board? if it is not public then only the admin can give you access.

comments: author: Cynthia GH King
body: Thank you, I just joined recently. I will wait and see if my access is in process, and if it does not appear in a day or two, I will figure out who that person is.
Having an issue loading an app: RDTI Tracka...any insights on the correct process?
Asked by Mitch Morison:

Trello went into a permanent 'wait' and app did not load.


Answers:
author: Sal
body: Hey [@Mitch Morison](/t5/user/viewprofilepage/user-id/5293227)! I'm sorry you're experiencing working with Trello. Is this app you're referring to a third-party Power-Up or app you integrated with Trello? If you can share more details about what you're experiencing with Trello, it'll help us a lot!

comments: author: Mitch Morison
body: All sorted...I just needed to upgrade my subscription.
Automation Issues: Cards Moving to Different Column with No Trigger
Asked by Jason Gibson:

I am having a problem with Trello cards moving randomly from one column to another without being triggered to do so. It has happened several times now. The first few times I manually moved them back to the correct column, but it continues to happen.

Several things that are peculiar when this happens:

1. The cards only move from column A to the column B. No other columns are impacted

2. Not all cards in the column move

3. It happens at random times, even after hours when no one is working in Trello

4. Activity shows fields are "updated", but the information does not change.

Can anyone help with this problem?


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Jason Gibson](/t5/user/viewprofilepage/user-id/4822856) can you check the [automation usage log](https://support.atlassian.com/trello/docs/opening-the-usage-log/) and see if there was an automation rule running at the back?

comments: author: Jason Gibson
body: According to the logs, there is automation running, but I do not have any automation set up for the column in question. I do not have any rules for cards that exist in "column B" (it's basically a closed card column). Once the card is moved there it should stay there. What could be triggering the card to move? All the automation I have set up is triggered by action being taken on the card. No action is being done on these cards. Is there a background "update" process in Trello, like a refresh?
How can I see how many open tasks an employee has in Trello?
Asked by Selbe Bartlett:

I'm trying to find an easy way to see how many open tasks my employees have in Trello. We are using the Checklist feature to assign tasks and due dates. Additionally, I would love to see a list of those open tasks by the date due, being able to delineate between those that are past due and those that are upcoming.

Thanks for your help!


Answers:
author: Dreamsuite Mike
body: Unfortunately, it isn't so easy to see how many checklist items are assigned to a user. There are mechanisms to see how many Trello cards assigned to users.

One thing you could do is convert the checklist items to cards to allow that additional capability...

<https://community.atlassian.com/t5/Trello-articles/Mikes-Trello-Tips-Parent-Child-Card-Linking/ba-p/2418149>

comments: author: Selbe Bartlett
body: Thank you for the suggestion. Do you know if there is an enhancement request to be able to see this? It seems like it would be a useful management report or view for managers to use with their employees or for project managers to use with project teams.


Tags: assign

board

card

checklist

due-date

task
multiple due dates
Asked by Jewel Roach:

Does Trello have the ability to attach multiple due dates to a card - and if so, can you name the due dates?


Answers:
author: Dreamsuite Mike
body: Hi [@Jewel Roach](/t5/user/viewprofilepage/user-id/5293089)

There is only a single card due date but if you have Trello Standard or Trello Premium, you can add date custom fields to a card.

<https://support.atlassian.com/trello/docs/using-custom-fields/>
? New Here: Looking to Hire a Trello Expert
Asked by Justin LeBlang:

Hi Everyone!   

I don't know the rules about this request, so I apologize if I break any.   

Bottom line - looking to hire someone to help us build out a new Trello board.

*"We are in search of a Trello expert with a knack for critical and creative thinking. The primary role would be to collaborate with our team to design a new board that effectively captures our media content calendar, complete with advanced automations. We already have a robust framework built in Excel and now need an individual with the expertise to translate and enhance this on the Trello platform."*

Should I add contact info to this post? If so, I'll update once I see some comments and feedback on the request here.


Answers:
author: Dreamsuite Mike
body: Hi [@Justin LeBlang](/t5/user/viewprofilepage/user-id/5293090)

We can't directly promote our services but your post is definitely in the right place to be noticed. You can also post in this group too:  
[https://community.atlassian.com/t5/Jobs-Careers/gh-p/JobsCareers?\&utm_campaign=community_groups_click_from_profile](https://community.atlassian.com/t5/Jobs-Careers/gh-p/JobsCareers?&utm_campaign=community_groups_click_from_profile)

There are some amazing consultants in the community and your best shout is to use this list to contact them:

<https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694>

*\*cough\* second one down \*cough\*?*

comments: author: Justin LeBlang
body: Thanks, Mike!
Changing Admins on Board if old Admin is deactivated
Asked by Andrew Valantine:

I am looking to change the Admin on a specific board, however the previous admin person left the company and is deactivated. How can I fix this issue and implement a new Admin person?


Answers:
author: Dreamsuite Mike
body: This keeps coming up on here...

Please check my response to this question. It is important to minimize the chance of this happening again by having an "admin" account...

<https://community.atlassian.com/t5/Trello-questions/How-do-I-transfer-the-admin-of-a-board-to-myself-when-the/qaq-p/2358167>

There is also this Trello article that may help...

<https://support.atlassian.com/trello/docs/how-to-transfer-board-memberships-to-a-new-account/>
Slack Button - Sending Direct Message
Asked by Jordan Sheffer:

I created an automation in Trello that basically allows a button, which when used should send a direct message to users in slack. It works great for me. However, I can't get it to work when anybody else uses it.   

Is there something that needs to be done so others can utilize these buttons?


Answers:
author: Dreamsuite Mike
body: Heya,

Make sure you have "Share with workspace" checked...

![Screenshot 2023-08-16 112303.png](https://community.atlassian.com/t5/image/serverpage/image-id/275432iB6B57394F8269B33/image-size/large?v=v2&px=999 "Screenshot 2023-08-16 112303.png")

comments: author: Jordan Sheffer
body: This has already been done.   

I've confirmed this box is checked for all buttons.   

Below is how the rule looks.   

post message "{cardname} - {cardlink}" to Slack channel "U031BQ94J" in workspace "rrtusa" as myself
Template Card Won't Create New Card
Asked by Jay Rennemeyer:

I have a template card created. I click on the template icon at the bottom of a list, click on the preview to turn it into a new card, then type in a title. When I click on 'Create Card', it does nothing. Nothing appears in the list, and I can search for distinct words within the title and it finds nothing.

Update: After about 10 minutes, I was able to search and see the card, however, it didn't show up in the list until I opened it from the search results. Ditto for other cards that I thought just didn't get created -- once I opened them from the search bar, they started showing up in the list.

If this is new behavior, I hate it.


Answers:
author: Alina Kurishko
body: Hi Jay,

Usually, a card created from a template should appear at the bottom of the list. Doesn't it happen in your case?

As for the search results, do you use the global search or the filter feature? The global search does take approximately 10 minutes to index the newly created cards so that they appear in the search results. The filter feature, on the other hand, can help you find a card on your board immediately using some keywords. Here's where to find both features:

![Search vs filter.png](https://community.atlassian.com/t5/image/serverpage/image-id/275707i5660E8706AA1EB66/image-size/large?v=v2&px=999 "Search vs filter.png")

If you can find the newly created card using the filter feature, could I ask you to create a ticket through [++https://trello.com/contact++](https://trello.com/contact?)? This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Alina \| The Trello Team  

comments: author: Jay Rennemeyer
body: Hi, Alina,

Creating a card from a template used to put it at the bottom of the list, but not any more. It seems to have started after last Thursday.

My template card has a label on it called '\> PLEASE ESTIMATE \<', so I searched on that in the Filter and it found every other card with that label on it, but not my new one.

I submitted a ticket -- TRELLO-164156.

Thanks.


author: Alina Kurishko
body: Thanks for submitting the ticket, Jay!

I see that my colleague has already started working with you on this case. I suggest you respond in the email thread to keep our communication in one place.

Hopefully, we get to the bottom of the issue together soon!

Alina \| The Trello Team


Tags: template
Export data
Asked by Angela Anders:

Is there a way to export data from the custom fields and amazing fields into a document? I am trying to be more efficient and create a report from fields in amazing fields.

Or - is there a way to move fields somehow on card? Our drivers use the mobile app and that is how I share the info with them in the field which is why I use the amazing fields bc they don't show on the app. If I make them custom fields, they would have to scroll A LOT to get to the comment section and when they are in the field its too much to scroll thru.

Please help!


Answers:
author: Huwen Arnone _Deiser_
body: Hi [@Angela Anders](/t5/user/viewprofilepage/user-id/5034775)I'm not very technical, but maybe [**this blog post**](https://blog.deiser.com/en/seven-ways-to-export-jira-issues) could guide you to do what you're looking for.

Best regards!

comments: author: Angela Anders
body: I wasn't able to figure anything out, but I am not that familiar with that program.