youngmon/atlassian-qna huggingface dataset:
Moved JIra to Azure SQL Server Management Studio can not connect to Confluence
Asked by Laurence:

Hello

We have a working JIRA server with jira, bitbucket and Confluence. We move this server SQL DB to SQL Server Management studio v18.10 (SSMS). I can log into JIRA and bitbucket however I can not log into Confluence. When logging into Confluence I get the error "Sorry an error occurred trying to log you in. Please try again.

I have asked other users to log in. They get the same exact error.

![MicrosoftTeams-image.png](/t5/image/serverpage/image-id/168769i3D5F55A7374852AA/image-size/large?v=v2&px=999 "MicrosoftTeams-image.png")

Any help would be greatly apricated. I have been working on this for weeks.


Answers:
author: Brant Schroeder
body: [@Laurence](/t5/user/viewprofilepage/user-id/4566817) Welcome to the Atlassian Community

Sounds like you are no longer able to connect to the user directory. Does your Confluence instance connect to Jira or another user directory for access?

I would suggest following these directions to log in to Confluence. <https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html>

Once you log in to Confluence go to the user directory and make sure it is connecting and functioning correctly. Here you will be able to test logins and troubleshoot what is happeing. You should also take a look at the Confluence logs for additional insights.

comments: author: Laurence
body: I can log into bitbucket and JIRA all with no issue.

I apologize in advance but what is "Add the following system property, replacing `<your-password>` with a unique, temporary password. "

What am I adding this to?


author: Brant Schroeder
body: [@Laurence](/t5/user/viewprofilepage/user-id/4566817) the application has system properties that are used when the application starts. To do a recovery you just need to add the property listed in the instructions with a password that you would like to use.

Here is some additional information about system properties <https://confluence.atlassian.com/doc/configuring-system-properties-168002854.html>


Tags: confluence-server

database

server
Access to Confluence by IP address with no account
Asked by Lorie P?ron:

Hello,

With our Group model, we don't need to have account for everyone because not everyone will be active on it, they only need to view pages.  
We saw here we can setup access with IP address : <https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/>

We would like to know if we give a list of IP address, people still need to have an account to view (only) Confluence?

Thank you for your help,  
Lorie


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the community!

Access via IP address and accounts for access are not related to each other. Access via IP limits (or allows) usage by what their IP address is. They still need accounts on the server to log into to be able to use it. Or you enable anonymous access so that anyone can see it (if you've not blocked the IP address they're using)

comments: author: Stefan M
body: It's a possibility to get to confluence only from one IP address if the site is made available to the whole internet?  
Is it possible to set some rules?  
Trying to make a small FAQ for employees but without logging them into confluence.


author: Nic Brough -Adaptavist-
body: You would need to ask your network people if they can do that if it is a Server install.

Cloud premium has IP whitelisting.


author: Stefan M
body: I want to do a free plan for jira service management with helpdesk app for teams - for three admins/agents it should be free?  
I also want to create a wikipedia for employees but so that they don't have to create accounts or log in that's why I want to use confluence in the premium plan only for one person ( who would write wikipedia) and add the company address to the ip whitelist.  
I understand that this way everyone with the ip given in the whitelist will see the wikipedia and people outside the company will not.  
Do I understand this correctly? or i need to have premium plan also in jira service management?

JIRA and Confluence are on cloud


Tags: cloud

confluence-cloud
Jira Macro not able to fetch results in Confluence
Asked by Pulkit Jindal:

![Screenshot 2021-11-10 at 7.03.32 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/168740iD56E517E9EAE9880/image-size/large?v=v2&px=999 "Screenshot 2021-11-10 at 7.03.32 PM.png")

We are receiving the following error every time we are trying to fetch some results from Jira in the confluence. We would like to get solution to this problem as soon as possible.

This problem has started to occur since we have migrated our confluence data from our previous site to our current site. Pls help us solve this problem.


Answers:
author: Fabian Lim
body: Hi [@Pulkit Jindal](/t5/user/viewprofilepage/user-id/4630140)

This means the Jira server you have set up in the application link is not responding to the query. Go to admin -\> application links and check the link is correct. If it is, then check that Jira is currently running on that url, and then that your Confluence has a route across your network over to the Jira

Regards

comments: author: Pulkit Jindal
body: Application link in both Confluence and Jira are correct URL and are working.

I am not able to understand your statement -'and then that your Confluence has a route across your network over to the Jira'.

Sorry but Problem not yet solved.


author: Fabian Lim
body: Thanks for sharing. Hopefully someone else can assist.

But if you want a faster response, you should log a support ticket with atlassian directly.


Tags: cloud

confluence-cloud
Publish Confluence page to Sharepoint: authentication?
Asked by Christian Schneider:

I have a single Confluence page, which I would like to publish within a sharepoint environment. I made the whole space public, but I still get an error in sharepoint, saying that Confluence rejected access to that page.

Confluence and Sharepoint are hosted on two different servers, but within the same network. There shouldn't be any firewall related issues.

Any idea, how to debug this?

Is there an alternative way? Can I use a "personal access token" within the URL to open that specific page? How to do this?


Answers:
author: Fabian Lim
body: Hi [@Christian Schneider](/t5/user/viewprofilepage/user-id/4404092)

Do you have any additional logs that you can share? Also, are you just pasrong a confluence link on share point or are you using another method to publish it?

Thanks

comments: author: Christian Schneider
body: Hi, I tried to integrate the confluence page within an iframe. Browser tools told me then, that confluence does not allow to be integrated as an iframe? Or that is, what I understood. :-)

When I am back in the office, I will try to replicate the log.


author: Christian Schneider
body: Browser says:
> Refused to frame '<https://confluence-test.local/>' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'".


author: Fabian Lim
body: Here is your resolution: <https://confluence.atlassian.com/confkb/confluence-page-does-not-display-in-an-iframe-827335781.html>


Tags: confluence-server

server

sharepoint
I can not see the list of users to add when I type @ in my Confluence Page
Asked by Anil Eapen Pallithekethil:

I can not see the list of users to add when I type @ in my Confluence Page

I am seeing the below:

![Capture1.GIF](https://community.atlassian.com/t5/image/serverpage/image-id/168711i30830563B8AC5A90/image-size/large?v=v2&px=999 "Capture1.GIF")


Answers:
author: Grigory Salnikov
body: Hi [@Anil Eapen Pallithekethil](/t5/user/viewprofilepage/user-id/4363610)

Try to log off and log on again, it *may* help.

comments: author: Anil Eapen Pallithekethil
body: Hi [@Grigory Salnikov](/t5/user/viewprofilepage/user-id/1323725) ,

unfortunately that still doesn't work


author: Grigory Salnikov
body: That is unfortunate.

The only thing I can add that it happened already:

<https://jira.atlassian.com/browse/CONFCLOUD-57588>  
<https://jira.atlassian.com/browse/CONFCLOUD-67132>

I suggest you address the support with this issue.


author: Anil Eapen Pallithekethil
body: [@Grigory Salnikov](/t5/user/viewprofilepage/user-id/1323725) how do I raise a support ticket? Could you help me with an URL or a contact number please?


author: Grigory Salnikov
body: Sure, you can start here:

<https://support.atlassian.com/contact/>


author: Anil Eapen Pallithekethil
body: [@Grigory Salnikov](/t5/user/viewprofilepage/user-id/1323725) Thanks for the link. For some reason I can not see the Submit button to submit a support request. See attached. Do you know what could be reason?![Capture2.GIF](https://community.atlassian.com/t5/image/serverpage/image-id/168732iE43ABE95662C22BF/image-size/large?v=v2&px=999 "Capture2.GIF")


author: Grigory Salnikov
body: Yes, I see.

This means that you are not a site admin for this project. Can you contact them and ask to create a request on your behalf?


Tags: cloud
Confluence Upgrading merging and Migration Document
Asked by sumanth gandham:

Hi,

Our origination has recently decided to Migration to datacenter. three(Different versions) servers and two clouds confluence that we have. I would like to know what are the challenges involved in the activity.

If is it possible could you please share the doc.


Answers:
author: Daniel Ebers
body: The question repeated and continued here:  
<https://community.atlassian.com/t5/Confluence-questions/Confluence-update-merge-and-migrate-to-Data-center/qaq-p/1862776>


author: G subramanyam
body: Hi [@sumanth gandham](/t5/user/viewprofilepage/user-id/4611933) welcome to the Atlassian community.

Please access the below detailed documents (check lists) that helps you with your migration plan and journey.

1. [Confluence pre-migration checklist](https://support.atlassian.com/migration/docs/confluence-pre-migration-checklist/)

2. [Migration assistant](https://support.atlassian.com/migration/docs/use-the-confluence-cloud-migration-assistant-to-migrate/)

3. [Migrate from confluence cloud to server](https://confluence.atlassian.com/doc/migrate-from-confluence-cloud-to-server-298979321.html)

comments: author: sumanth gandham
body: Hi Subramanyam,

Thanks for quick response, and let me describe actually what we have the situation.

1.merge and migrate 5 different production instances of Confluence software into a single Confluence Data Center edition

a. Confluence 7.6.2

B. Confluence 7.2.1

C. Confluence 7.4.6 and

D. Two cloud Confluence

For Upgrading which fix version is best and how can we merge...

Could you please suggest the Process how can we do.....

Thanks in Advance


Tags: cloud

confluence-cloud
How to updated the Broken links on other spaces after renaming a space key?
Asked by Subhalaxmi Dash:

We have a few space keys to rename which is linked to another few confluence spaces. Is there anyway to update the links automatically after the rename?

Thanks!


Answers:
author: Kishan Sharma
body: Hi [@Subhalaxmi Dash](/t5/user/viewprofilepage/user-id/4624240) I have personally not done this, but I would refer you to [this KB article](https://confluence.atlassian.com/confkb/how-to-copy-or-rename-a-space-in-confluence-169578.html) Jump to section - **Stage 6:**Rename Space References, which details how you can achieve this. Let me know if that helps.

comments: author: Subhalaxmi Dash
body: Is there anything specific for Tiny links?


Tags: confluence-server

server
"HTTP" in title means page inaccessible
Asked by Adam Mitchell:

A page has been created with "HTTP 204" in the middle of the page title. It is nested in the page structure in the left bar, and when I click on the page to open it, I am re-directed to the Confluence Landing Page. I am trying to delete this page as it is not accessible and interfering with the documentation structure, but I cannot open it to delete it. Is there another way to delete (or rename) without opening it?


Answers:
author: Jack Brickey
body: Hi Adam, very odd issue. I wonder if the following would work.

click on the space and in the tree sidebar find the page and click on the ellipses on the tree. You will be offered several options. Maybe rename or archive will work for you.

![48C77070-F50A-4D97-B986-8CFE0ADF10A9.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/168734i5A2E5896C31BB0E5/image-size/large?v=v2&px=999 "48C77070-F50A-4D97-B986-8CFE0ADF10A9.jpeg")

comments: author: Adam Mitchell
body: Hi Jack, thanks for the response.

In the Tree Sidebar, when I hover or click on a page there is no ellipses to click on so I cannot access either of those options unfortunately.


Tags: cloud

confluence-cloud
Show Pages in Space from the current User
Asked by Kay:

I am looking for a macro that generate a list from all site in that space - depended on the currentUser.

I know that exist that Macro Content by User, but that macro needs a specific user name and don?t accept params like $currentUser oder username.

Can anybody give me a hint?

thank you.


Answers:
author: Robby Holtmann_IntraFind Software AG_
body: Hi [@Kay](/t5/user/viewprofilepage/user-id/4279300) ,

our search macro "iFinder Search Macro", which is part of the product "[iFinder Confluence Search](https://marketplace.atlassian.com/apps/1220508/ifinder-confluence-search?hosting=server&tab=overview)", should match your request. The displayed content in the iFinder Search Macro is based on user rights and had to configurated first by define a search with "iFinder Confluence Search".

These articels may help you:

* [iFinder Confluence Search](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Enterprise-Search-for-Confluence/ba-p/1584172)
* [iFinder Search Macro](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/iFinder-Search-Macro-for-Confluence/ba-p/1717979)

Thank you,

Robby

comments: author: Kay Dues
body: Hi [@Robby Holtmann_IntraFind Software AG_](/t5/user/viewprofilepage/user-id/3075749)

thank you so much to share this information with us.

I will be happy to recommend this solution and wish you a merry christmas time!

with kind regards

Kay


author: Robby Holtmann_IntraFind Software AG_
body: Hi [@Kay Dues](/t5/user/viewprofilepage/user-id/4684420)

thanks for your feedback!

Let me know, if you need further information or like to get a demo first.

Thanks,

Robby


Tags: confluence-server

macro

server
I didn't do anything, but the confluence space I created was deleted.
Asked by ???_???_:

I created this space and did nothing wrong except publishing \& editing.

However, this morning, when I tried to check some pages in the space, I found the message that the space was deleted.

I've googled a lot but still have no idea.

I don't know what happened and I need to get the space restored.

It would be really happy if you help me ASAP cuz there's so many important pages.

Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: Only a human can trigger a space deletion, so this was one of your admins, someone who has the permission to delete spaces. (The exception is personal spaces, which can be deleted if a user is removed, but it won't vanish instantly)

Your admins may be able to retrieve it, but you will need them to recover it, and I'd ask why they deleted it as well.

comments: author: ???_???_
body: Thank you for your answer. it helped a lot.

I found site admin deleted that by mistake and I created [new question](https://community.atlassian.com/t5/Confluence-questions/Site-admin-deleted-my-space-by-mistake-How-can-we-restore-it/qaq-p/1859108#M225160) about it.

Have a nice day.


author: Nic Brough -Adaptavist-
body: Umm, not sure why you created a new question, [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) and I have given you the answer already - you'll need to talk to your admins.


author: Kishan Sharma
body: Welcome to the Atlassian Community [@???_???_](/t5/user/viewprofilepage/user-id/4629476)   

Assuming you are using Confluence cloud (Standard), you should reach out to your Site-Admins to restore the deleted space.


Tags: cloud

confluence-cloud
how to disable download the video file?
Asked by ? ?:

we upload many videos (such as .mp4) for users in confluence. but we don't want users download those viedios. how can I prohibit users to download it.

I try to "disable download the attachament" from this [page](https://community.atlassian.com/t5/Confluence-articles/Disable-attachments-download-export-print-and-other-functions-in/ba-p/1661171) , and it works.

But for the vedio file, once I click right mouse on the vedio, it can been downloade by "Save video as".

Looking forward to your help \^_\^


Answers:
author: ? ?
body: ![multimedia.png](https://community.atlassian.com/t5/image/serverpage/image-id/168686iBA43BBBE39B7D482/image-size/large?v=v2&px=999 "multimedia.png")

???????????????????

<https://community.atlassian.com/t5/Confluence-articles/Disable-attachments-download-export-print-and-other-functions-in/ba-p/1661171>

??**Hide attachment button?** **Hide the download button on the preview page** ???????**disable right mouse click**????????? ?????????????????????????????????multimedia???????????????????

??????? [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638)

comments: author: Ollie Guan
body: ??? [How to disable attachment downloads](https://confluence.atlassian.com/confkb/how-to-disable-attachment-downloads-215484007.html?_ga=2.69861200.1137329577.1579345342-1478559027.1570682324) ?????????????

????????????????????????????????????????????


author: ? ?
body: **??[How to disable attachment downloadsz](https://confluence.atlassian.com/confkb/how-to-disable-attachment-downloads-215484007.html?_ga=2.69861200.1137329577.1579345342-1478559027.1570682324)**?confluence???????listattachmentsforspace.vm ?attachments-table.vm? ?????????????


author: Ollie Guan
body: ????????????????????????????????????????????????

???????????????????????????????????????????????

?????

1.??????????????????????????????????

2.???????????????????????????????????

3.????????????????????U????????????????????????????????????????????

??????????????????????????????????


author: Ollie Guan
body: Hi [@? ?](/t5/user/viewprofilepage/user-id/4629287) ,

Pls refer to the following post.

<https://community.atlassian.com/t5/Confluence-articles/Disable-attachments-download-export-print-and-other-functions-in/ba-p/1661171>

BTW, atlassian also provides a setting to disable global download, but as long as the video can be played online, users can always get the locally cached video through the browser plug-in

[How to disable attachment downloads](https://confluence.atlassian.com/confkb/how-to-disable-attachment-downloads-215484007.html?_ga=2.69861200.1137329577.1579345342-1478559027.1570682324)


Tags: confluence-server

server
Change pay layout/orientation/size when exporting PDF
Asked by Rikun Zhuang:

Hi, i was trying to export my confluence page to PDF, however there is only one option to export watermarked PDF, and the default layout is portrait (perhaps A4 or letter size).

May i ask if there is an option to change the layout/orientation/size when exporting?

in this way, pictures/tables would not be cut off.

I read that there is a way to change the PDF sheet, however this would change the layout for all users or respective pages, i would like to have the change only at export level.

regards,

Rikun


Answers:
author: Fabian Lim
body: Hi [@Rikun Zhuang](/t5/user/viewprofilepage/user-id/4629386)

Welcome to the community!

Have you tried the customizations listed on this page?

Link: <https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/>

Regards

comments: author: Rikun Zhuang
body: Thank you Fabian for the response,

The provided link is does provide information to customize the export to pdf, however it requires the change of css code, and is applicable to the whole confluence space, which is what i try to avoid, i do not want to change the layout all in for for everyone, i would prefer to have the option to change the layout on exporting, eg click "export to pdf" and then select the option "page layout setting/paper size", if such function exists.


Tags: cloud

confluence-cloud

export

layout

pdf
Intermittent editor problems after upgrade?
Asked by Phil Sutherland:

Is anyone else seeing intermittent issues with the Confluence Server editor after upgrading to 7.14.1? We've had:

* list and photo attachment buttons not working
* scrolling problems - editor won't allow scroll to bottom of page
* expand macro duplicating information

All off and on - don't seem to be tied to a particular user or browser.

Have tried a reboot, next move is to temporarily turn off collaborative editing and see if that helps.


Answers:
author: Andrey Khaneev _StiltSoft_
body: Do you use any apps? There seems to be a bug in version 7.14.1.

comments: author: Phil Sutherland
body: Hi Andrey. We have quite a number of apps in use - including your Table Filter and Charts. All are up to date. Can you share any further info on the bug you've seen?


author: Andrey Khaneev _StiltSoft_
body: Hi Phil,

Please, try to disable the [inline macro insertion](https://docs.stiltsoft.com/display/public/TFAC/Configuring+parameters+of+Table+Filter+and+Charts#ConfiguringparametersofTableFilterandCharts-HowtoconfiguretheInlinemacroinsertionicons) feature.


author: Phil Sutherland
body: Thanks for the tip. We'd turned off collaborative editing and had had no problem reports. I disabled the feature as suggested late last week, and now have turned back on collaborative editing, so we'll see how it goes today.


author: Phil Sutherland
body: No problems (other than expected ones from the editing changeover) seen.


author: Andrey Khaneev _StiltSoft_
body: Atlassian opened a bug in Confluence: <https://jira.atlassian.com/browse/CONFSERVER-74869>. Please, vote for it.

Also, we've released version 7.9.24 with a workaround that might fix the issue.


Tags: confluence-server

server
How to create an anchor
Asked by Wendell Yapana:

I am trying to edit my wiki page by creating an anchor but I don't know exactly how to create one. Can you please assist? Thank you.


Answers:
author: Ollie Guan
body: Hello [@Wendell Yapana](/t5/user/viewprofilepage/user-id/4629322) ,

* Choose Insert \> Other Macros, then find and select the Anchor macro.
* Link to an anchor on the same Confluence site
* Choose Link in the toolbar or press Ctrl+K

CF Server/DC: <https://confluence.atlassian.com/conf615/anchors-967337548.html>

CF Cloud:<https://support.atlassian.com/confluence-cloud/docs/insert-the-anchor-macro/>


author: Matthias Gaiser _K15t_
body: Hi [@Wendell Yapana](/t5/user/viewprofilepage/user-id/4629322) ,

welcome to the Atlassian Community.

In order to create an anchor, you'd need to insert an anchor macro. Depending if you're using Confluence Cloud or Server/Data Center, the instructions differ slightly:

* [Adding an anchor macro in Confluence Cloud](https://support.atlassian.com/confluence-cloud/docs/insert-the-anchor-macro/)
* [Adding an anchor macro in Confluence Server/Data Center](https://confluence.atlassian.com/doc/anchors-139442.html)

Cheers,  
Matthias

PS: In Confluence Cloud every heading has also next to it, a link icon you can use to link to that heading.


author: Gabby Jaffy
body: Snap Edit content for the rich message field where you need to embed an anchor: [Example](https://typefonts.org)