youngmon/atlassian-qna huggingface dataset:
Team managed or Company Managed?
Asked by neha jagwani:

Hi,

I have been asked to configure a Kanban board for my company. Am confused should I create a team managed project or a company managed?

Any advice on this would be helpful.


Answers:
author: John Funk
body: Hi Neha,

My personal opinion, but always, always, always create a Company-managed project and NEVER a team-managed project.


author: neha jagwani
body: thank you all for the response. Based on the responses above, I think it is better if I go with the Company managed projects option.


author: Dexter de Vera
body: Hi [@neha jagwani](/t5/user/viewprofilepage/user-id/5558884) ,

Welcome to the Atlassian community,

In addition to the answers from [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) and [@Lucas_DevSamurai_](/t5/user/viewprofilepage/user-id/5192478) . You can check this list of documentation to learn more about how company-managed and team-managed projects differ and which one is right for your project.

<https://support.atlassian.com/jira-software-cloud/docs/learn-the-basics-of-team-managed-projects/>

Hope it helps.

Thank you!


author: Mark Higgins
body: Hi [@neha jagwani](/t5/user/viewprofilepage/user-id/5558884)

Welcome to the community.

A few indicators on which way to go, is

a. who is going to look after the admin of the project? Are you okay with the 'team' creating their own stuff, or

b. Does your organisation prefer to have standard projects, that use company managed schemas, and workflows, issue types etc.

Cheers

Mark


author: Lucas_DevSamurai_
body: Hi [@neha jagwani](/t5/user/viewprofilepage/user-id/5558884), welcome to the community.

It depends on your project needs and, well, your organization's requirements.

With Company-managed projects, you will have **deeper configurations** (like mapping issue screens, creating custom issue fields, etc.).

Hope it helps.


author: Nicolas Grossi
body: [@neha jagwani](/t5/user/viewprofilepage/user-id/5558884) Welcome! depends on your project needs.


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Problem with custom field not shown in transition validator
Asked by Rosana Casilli:

Good afternoon All!

A user from the company that is starting to work with Jira Service Management have this problem.

The jira Admin created a field named "Product", this field is a single list field and has his context a values defined properly.

It is also included in the field configuration screen for the project he is working on.

This field is also inclued in the project screen and in a transitions screen.

But, when he tries to add a requried field validator in the transition where this screen is added, this field is not shown.

I tried to check with all aboved and everything look okay. Anyway I attached some screenshots to show you so maybe you can help us.

The image below is from the transition screen.

![image001.png](/t5/image/serverpage/image-id/339577iE7794E5C0B37D292/image-size/large?v=v2&px=999 "image001.png")

The image below is from the field configuration it is inclued not only in the transition screen that is highligthed but also in the thrid screen from top that is the default scren in the project,

![image002.png](/t5/image/serverpage/image-id/339578i0F666944EEAE591A/image-size/large?v=v2&px=999 "image002.png")

and the last screen that the user provided is the onw from the context configuration of the field

![image003.png](/t5/image/serverpage/image-id/339579iBF0C133425A44AD3/image-size/large?v=v2&px=999 "image003.png")

thanks in advance

Ro


Answers:
author: Adolfo Casari
body: [@Rosana Casilli](/t5/user/viewprofilepage/user-id/1660030)the last screen shows that Product is available only for project Lumina Support and for one issuetype. In this case the transition has to be one for the workflow that corresponds to that issuetype in project Lumina Support, otherwise it won't be shown in the transition screen.

comments: author: Rosana Casilli
body: I need to check with the user. But as far as I know, the issue type is associated to the workflow. But let me check with him.


author: Rosana Casilli
body: Hola Adolfo!!! el flujo de trabajo est? asociado al tipo de problema y la pantalla de transici?n est? asociada a esa pantalla de flujo de trabajo


author: Nicolas Grossi
body: [@Rosana Casilli](/t5/user/viewprofilepage/user-id/1660030) Are you sure that you are in the correct project ? Correct issue ? and correct screen ?

comments: author: Rosana Casilli
body: I need to check with the user. But as far as I know, the issue type is associated to the workflow. But let me check with him.

I am sure the screen is correct


author: Rosana Casilli
body: Hi Nicolas!! yes now I am sure that it is associated to the correct project, correct issue and correct screen


Tags: cloud

custom-field

jira-service-management

jira-service-management-cloud

validator
Auto Assigning and pause extension
Asked by Luis Andino Rodriguez:

We have a IT Support system with multiple agents and I'm looking for a tool where a team lead can decide who is gonna be active for a specific time block and for the agent to be able to pause themself for break and lunch. Is there such an extension out there??


Answers:
author: Mikael Sandberg
body: Hi [@Luis Andino Rodriguez](/t5/user/viewprofilepage/user-id/5437614),

Welcome to Atlassian Community!

Since you are on the Premium plan of JSM you have access to Opsgenie which has on-call schedules that can be used for this. If you have not used Opsgenie so far I would recommend that you migrate to the new UI for operations in JSM, this will allow you to access the on-call schedule from within JSM instead of being redirected to Opsgenie.

I have the same set up for on-call schedules, and as an agent you can go in and manage if you need to pause the schedule by adding overrides. We are also using this schedule to assign requests. There is a limitation in automation currently where it can only get the first on-call user when using the assign component. I worked around that by using tray.io. Have a look at [this article](https://community.atlassian.com/t5/Jira-Service-Management-articles/Assign-requests-to-agents-based-on-the-hour-of-the-day-on-call/ba-p/2553353) that I wrote about assigning based on on-call schedule.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation: Add Watchers
Asked by Claudia Contreras:

Hi - I've read several previous answers, and I've tried all sorts of things, but I can't get the automation to add watchers. What am I missing? Greatly appreciate your guidance.

![Screenshot 2024-08-01 173742.png](/t5/image/serverpage/image-id/339575i3DBD192711F12C49/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 173742.png")


Answers:
author: Mikael Sandberg
body: The way your rule is configured it assumes that the issue that you are creating already have child issues linked to it. Is that the case? Normally you create the parent first and then add child issues to it.

comments: author: Claudia Contreras
body: I have another automation that creates the parent and child and that has maxed-out to add additional conditions. So this automation would add the watchers to the tickets that already exist. So maybe this needs a trigger to edit the issue?


author: Mikael Sandberg
body: But you cannot control the order of when the automation is triggered when you use the create issue trigger. You can work around that by using the incoming webhook trigger instead in the above automation, and then use web request in the other automaton to trigger it.


author: Nicolas Grossi
body: [@Claudia Contreras](/t5/user/viewprofilepage/user-id/5472528) You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/Automation-to-add-watcher/qaq-p/1445126>


Tags: cloud

jira-service-management

jira-service-management-cloud
Do Most Academic Institutions Use an Atlassian Partner to work within their procurement process?
Asked by Rachel Hobbs:

I work for an academic institution.

We want to expand our current Jira service management and confluence implementations, but Atlassian will not work within our procurement process (Our current use is small enough to pay with a p-card).

We need vendors to fill out a vendor registration form, and also sign the PO to execute it. But Atlassian says they will not do that. The only way I can see to move forward is to work with a partner who can sign purchasing and legal documents. But so many universities have procurement rules, we can't be the only ones dealing with this.

Do most universities work with an Atlassian Partner?


Answers:
author: Bhanu
body: Hi [@Rachel Hobbs](/t5/user/viewprofilepage/user-id/5550965)

This can be considered as a custom solution built on top of Jira, You can use a Atlassian Partner / Hire a Jira Solutions Engineer on a contract to build the solution for you.

Usually when a company wants to expand the usage of any Atlassian Tools, they would hire an employee (contract / Full-time) to manage their instances and help with the setup.  

You can open source the work as well.

Good Luck with the project!


Tags: cloud

jira-service-management

jira-service-management-cloud
one of our SM customers is unable to create a new request
Asked by Jim Baker:

When she is looking at one of the request create forms in Chrome, her cursor turns into a finger, like for a radio button interaction, but she can't interact with any of the fields on the form.

![image.png](/t5/image/serverpage/image-id/339572i4C052DBB063AAD7E/image-size/large?v=v2&px=999 "image.png")

After a few moments, she gets a dialog from Chrome that says the website is not responding, and she has a button she can click to wait.

After that, she sees the Aw, Snap error, with Error Code Out Of Memory. I told her to try the Windows Task Manager, and check her memory utilization, but it was at 65%.

No one else has the issue, and I can't reproduce it. Any ideas? Thanks in advance.

![image.png](/t5/image/serverpage/image-id/339569iE45E122BC45EEE88/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mikael Sandberg
body: One thing to check is to see if the customer has any extensions installed that could interfere with the Portal. Does the same thing happens in an incognito window?

comments: author: Jim Baker
body: Thanks, I'll check with the customer!


Tags: cloud

jira-service-management

jira-service-management-cloud
scriptrunner script to reset single select custom field value on system field assignee change
Asked by Dayanand:

Kindly help us with below script

script to reset single select custom field value on system field assignee value change

Tried behaviour but on edit popup also its resetting single select custom field value which we dont want only on system field assignee value change the custom field value should be reset

def assteam = getFieldByName("Assignee Team")  
if (getFieldChanged())

{ assteam.setFormValue(\[-1\]) assteam.setRequired(true) }


Answers:
author: Dayanand
body: Any help appreciated?


Tags: behaviours

jira

jira-server

script

script-listener

scriptrunner
Using automation to sum up estimation
Asked by Nitzan Matalon:

Hey,

Im trying to use automation in order to sum up the original estimate for subtasks to a custom field (called updated estimate) in the parent story- i succeed to that, but now i want to sum up the updated estimate in the stories to a custom field (also called updated estimate) at the EPIC PARENT.

I tried this automation:

![????? ??? 2022-10-11 161233.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/220080i2D5AC2D1BE8F3DB5/image-size/large?v=v2&px=999 "????? ??? 2022-10-11 161233.jpg")

but everytime that the updated estimate at the story changes, it wont triger the epic parnet..

Thank you for your help!


Answers:
author: Stefan Salzl
body: Hi [@Nitzan Matalon](/t5/user/viewprofilepage/user-id/5051326) and welcome to the community,

do I get it right that once your automation rule 1 updates the story (with its subtasks-estimate-sum) the 2. rule should be triggered and do the same for the epic with its stories?

If so:  
In your 2. rule's details did you check that the automatiok rule is allowed to be triggered from another automation rule?

Best  
Stefan

comments: author: Nitzan Matalon
body: I totally missed that!

Now it works, thank you very much


author: Stefan Salzl
body: AWESOME!!! Good to know you got that working ??
How can I automate the Baseline end date field when input Original estimate?
Asked by Chiara Bonello:

I would like to automate the Baseline end date field when I input the original estimate data. In "original estimate" I would like to input the working days needed to complete the task. If Original estimate is not the correct field, please can you tell me which is the best one?

Thanks


Answers:
author: Mark Segall
body: Hi [@Chiara Bonello](/t5/user/viewprofilepage/user-id/4981128) and welcome to the community!

You could go about it with automation like this:

* TRIGGER: Field Value Changed (Original Estimate)
* ACTION: Edit Issue (Baseline End)
  *

    ```
    {{now.plusDays(issue.Original Estimate)}}
    ```

comments: author: Chiara Bonello
body: Hi Mark thank you.

I tried to do it, but unfortunately when it comes to input Original Estimate I cannot find it (check the pic below). When i start typing, above the drill down menu there is the following writing: "SHOWING 50 OF 132". This means that I cannot see all the available fields.

Can you help me in solving this trouble?

Thank you

![Immagine1.png](https://community.atlassian.com/t5/image/serverpage/image-id/220278iFE7CB6050EEEBBBF/image-size/large?v=v2&px=999 "Immagine1.png")


author: Mark Segall
body: I have to be honest... I haven't worked specifically with the Original Estimate field and had to do some research. It looks like it's intended for boards that are configured for time tracking and specific to Time Tracking reporting:
>
> ### **Time Tracking Report \*** {#toc-hId-1974598362}
>
Shows time tracking information on issues for a particular version of a project.  
> The table in the report shows the issues within the version:

*
  > There are four time tracking fields as follows:
  *
    > **Original Estimate** - The original estimate of the total amount of time it would take to complete this issue.
  *
    > **Estimated Time Remaining** - The current estimate of the remaining amount of time it would take to complete this issue.
  *
    > **Time Spent** - The amount of time spent on the issue. This is the aggregate amount of time that has been logged against this issue.
  *
    > **Accuracy** - The accuracy of the original estimate compared to the current estimate for the issue. It is the difference between the sum of the **Time Spent** and **Estimated Time Remaining** fields, and the **Original Estimate** field.

Here's more info:

<https://support.atlassian.com/jira-software-cloud/docs/generate-a-report/>

I recommend you use a different numeric field to capture this information. What I shared in my initial answer would still work the same, you'd just need to substitute Original Estimate for whatever field you end up using.
Pre-defined/Default automation rules for projects
Asked by Nofar Ben Kereth:

Hey,

Is there a way to have a pre-defined rules for all projects/projects from a certain category? Or maybe when copying a project to copy the automations rules as well?


Answers:
author: John Funk
body: Hi Nofar,

No, it will not copy the automations from an existing project. But you can quickly and easily copy a rule and change out the project it is associated with.


author: Stefan Salzl
body: Hi [@Nofar Ben Kereth](/t5/user/viewprofilepage/user-id/3709861) ,

What exactly do you mean with "pre-defined"? Pre-defined by yourself so you can use them as kinda template? and furthermore: How do you copy projects? Could you explain this use case a bit more in details?

My personall suggestion/quick win would be to export the required automation rules and import them into a newly created one. Still: there would be some re-configuration needed (eg. the project scope if it?s a single-project-rule).

Best  
Stefan
Can I provide the access to a specific project to an external guest ?
Asked by Sari:

Hello, I'd like to provide the access to a project in jira, without adding him to Jira itself.   

I just want him to see the project and be able to add his tasks.   

Thanks!


Answers:
author: John Funk
body: Hi Sari,

That's not possible. A user must have a Jira license in order to view a project in Jira.

comments: author: Sari
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148) ! and Is It possible to create an account for this person and restrict his access to one board only?


author: John Funk
body: Sure - you can definitely do that.


Tags: jira

jira-cloud
How can I use Epic Link as a condition for an automation
Asked by Nikolaos Vlachos:

Hello everyone,

I am trying to use the Epic Link as the trigger for an automation rule that whenever a new ticket is created and has a specific Epic Link it will automatically create a clone ticket to another project backlog.

In the Issue fields condition, it doesn't exist and I haven't managed to find a way how to use the Epic Link as a trigger.

I have already made Epic Link mandatory to be filled when you create a new issue so it will be a perfect trigger for what I want to do.

Any help will be appreciated!


Answers:
author: Jack Brickey
body: Hi [@Nikolaos Vlachos](/t5/user/viewprofilepage/user-id/5047966) , can you not simply use "issue created" as the Trigger and use Epic link as the JQL condition "epic link" = xxxx?

comments: author: Nikolaos Vlachos
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) my bad I am already using "issue created" as the Trigger I am struggling with the condition and finding Epic Link, The only option is Epic Name but I am unable to add that to my tickets as it is Locked from JIRA.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/219464i5747F5D14E41B4F0/image-size/large?v=v2&px=999 "image.png")


author: Jack Brickey
body: If you know the Epic link use JQL condition.


author: Jack Brickey
body: Also consider that Issue created trigger will not catch modifications to Epic link so you may need second rule depending on your requirements.


author: Nikolaos Vlachos
body: Is there a way to use multiple Epic Links in the JQL condition?


author: Jack Brickey
body: "Epic Link" in (x, y, z, ...)


author: Jack Brickey
body: You can use the Epic key as reference or epic name.


author: Nikolaos Vlachos
body: Thank you [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) hopefully I can make it work with multiple epics i tested it with one and it works.


author: Bill Sheboy
body: Hi [@Nikolaos Vlachos](/t5/user/viewprofilepage/user-id/5047966)

Yes, and...to the solution Jack provided:

The epic link field is being sunset, with all such relationships being replaced with the parent field. Please consider this for your rule, which could be modified such that...

* trigger: issue created
* action: re-fetch issue (This helps to slow a rule and reload the data, as the Issue Created trigger can occur faster than data is available for rules to use.)
* condition: issueType is one of the the standard types of Story, Task, or Bug
* condition: parent is not empty
* ...

One more thing: what do you expect to happen when the "Epic Link" changes during an issue edit?

Kind regards,  
Bill


author: Nikolaos Vlachos
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)  
When they are editing the issue we don't necessary expect anything to happen on the clones issue as it will already have the serve it purpose it also has been highlighted to only update the trigger issue but in case they ask in the future to have another automation for when an issue is updated.

Kind Regards

Nikos


Tags: epic-link
Is it possible to store Jira automation backup on bitbucket?
Asked by acam:

Sorry if the title is a little confusing. I am trying to get automation exports periodically and store them in a Bitbucket repository to track the changes. If there is a native versioning on automation, I couldn't find it. So, I came up with a solution like this but looking for a way to automate it.

It is interesting that Jira asks for backing up workflow changes before publishing, but does not do the same for automation.

Any help or idea is appreciated! Thanks.


Answers:
author: Mark Segall
body: Hi [@acam](/t5/user/viewprofilepage/user-id/3940945) - With no API to access automation administration, it will be tough to do something automated. Your best bet is to manually export the rules periodically from **System \>\> Global Automation**

Agree that it would be a nice feature to enable Automation backup or at least expose automation rules through the API so you can establish "set and forget" backups. This suggestion is for opening up the API:

<https://jira.atlassian.com/browse/AUTO-51>

comments: author: acam
body: Thanks Mark,

Yes, I was looking for some level of automation to establish these "set and forget" backups. I voted for the issue. Thank you!
Webhooks for @ mentions/tags
Asked by Mila Boshnakova:

Hello,

I'm currently working with the program Zapier to automate some processes within our organization.

Currently, we're looking to set up a "Zap" which will be triggered anytime someone is tagged/mentioned within a Jira task, resulting in a task created in that person's Microsoft ToDo list.

Zapier support have advised that the trigger must be a webhook (some type of code, from what I understand?) from Jira which catches that tag/mention -see below:

*If it's possible for you to set up Jira Software Cloud to:*   
*1. Send "webhook requests" to a specific URL when*   
*2. If those webhooks contain all the data you want to use, then you could use the Zapier by Webhooks "Catch Hook" trigger to trigger your Zaps*

Could someone please advise if such a code exists, and if so, what it is?

Thank you in advance!


Answers:
author: Stefan Salzl
body: Hi [@Mila Boshnakova](/t5/user/viewprofilepage/user-id/5044973)

need to assume that I haven?t ever seen zapier but would like to try to find a solution:

As far as I got from the zapier site/docu so far you would need to configure a "catch hook" trigger first. This will provide an URL --\> that?s (let?s say) the "destination adress".

see the following video describing this step:  
<https://www.youtube.com/watch?v=NUU7x4AVEwo>

The next step would be to create a webhook in Jira. This webhook needs to be configured with the URL from the previous step. So the information/paload from that event will be sent to your zapier API.

see the documentation ["How to register a webhook in Jira"](https://developer.atlassian.com/server/jira/platform/webhooks/)

Hope this could give you some more detailed and hlepful input.

Best  
Stefan


Tags: label

mention

webhook

zapier