youngmon/atlassian-qna huggingface dataset:
How to pass rich text from an external source to a issue's custom field
Asked by Michele De Pascalis:

Hi,

I have this scenario: our client has an external software (adobe Workfront) where they manage and organize projects. Using Fusion, they will create new issues on Jira and eventually sync the already existing ones. But there is a problem I can't solve. When an issue is created via Fusion, I need a text area field to be valorized. I can do it directly via fusion or by triggering an automation, that is not the main issue. What I need to do is to edit a text area custom field (the Wiki Style render is active already) with hyperlinks reporting their projects hierarchy (it's not really a hierarchy actually, because the link could be to an epic, a parent or a custom search filter). Anyway, what they'd like to see is this:

" First link / second link / third link"

or a bullet list:

* First link
  * Second link
    * Third link

The text should be hyperlinks but I'm unable to add them via automation or during the issue synchronization with Fusion.

How can this be solved?


Answers:
author: Franti?ek ?pa?ek _MoroSystems_
body: Hi [@Michele De Pascalis](/t5/user/viewprofilepage/user-id/5186394)

I am afraid this is more of a question for Fusion (because it depends on how they send the data). Most of these tools use Jira's REST API and it highly depend on which version of REST API is in use. Here you can find documentation on how should any app send text to Jira if its needs ot be formatted (using API v3): <https://developer.atlassian.com/cloud/jira/platform/apis/document/structure/> (as an exmaple). But I think that if you can't alter how the information is sent to Jira, there is little to do here and you should aim these questions on the developers of tools you are using to push data to Jira (Jira is just a consumer here).

Alternatively - for Automation I think you can use [this](https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all) to format your texts.

If you need any further help, please give us some examples of what texts you are working with and what are you trying to achieve.

Have a nice day!


Tags: cloud

jira-cloud
Show/ Hide Text fields based on the options selected in Select List (Multi-Choose) field in JIRA DC
Asked by Digvijay Singh Gehlot:

Hi Community,

I have created a Select List (Multi-Choose) field with 10 options, and 10 Text fields.

The Text fields should hide/ show based on the selected options present in Select List (Multi-Choose) field.

For example:

* In Select List (Multi-Choose) field, Option 1 is only selected, then Text Field 1 should only appear.
* When Option 2 is only selected, and then Text Field 2 should only appear.
* When Option 1 and Option 2 both are selected, then Text Field 1 and Text Field 2 both should appear.

Please guide with a sample code on how to configure the above use-case by using scriptrunner, jmwe-app, or jira automation if possible?

Thanks


Answers:
author: Muhammad Saqib
body: Yes, you can achieve this using **ScriptRunner Behaviours** in Jira. Behaviours give you more control over fields in Jira, such as allowing you to dynamically control the visibility of fields based on the selections made in other fields.

Here's an updated sample script based on your specific use case:

**Steps:** 1. Go to **ScriptRunner** \> **Behaviours** .  
2. Create a new Behaviour and map it to the appropriate issue type or project.  
3. Add the following script to the Behaviour of your **Multi-select list** field.

```
def myField = getFieldById(getFieldChanged())

List multipleValue = myField.value as List

def textField1 = getFieldByName("Text Field 1")

def textField2 = getFieldByName("Text Field 2")

// Hide all text fields by default

textField1.setHidden(true)

textField2.setHidden(true)

// Show relevant text fields based on selected options

if (multipleValue.contains("Option 1")) {

textField1.setHidden(false)

}

if (multipleValue.contains("Option 2")) {

textField2.setHidden(false)

}
```

for more info regarding how ScriptRunner behaviours work, here is the [documentation](https://docs.adaptavist.com/sr4js/latest/features/behaviours)


Tags: automation

behaviors

behaviours

data-center

jira-data-center

jmwe-app

multi-select

script

scriptrunner

select-list
How to change the existing organization administrator
Asked by KM Lee:

Hello,

Please help me figure out how to delete the existing organization administrator account and change another user to the organization administrator.


Answers:
author: Nikola Perisic
body: Welcome to the community [@KM Lee](/t5/user/viewprofilepage/user-id/5581920) ! To be able to do this, you need to be org admin yourself, then:

* Navigate to admin.atlassian.com, select your organisation
* Go to Directory \> Groups \> org-admins
* Remove the users from this group and add the new users

Since this group is default one created by Jira, I'd suggest to leave the settings for the products as they are.

![Screenshot 2024-09-02 at 09.59.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/345029i4D0B40E170FCC981/image-size/large?v=v2&px=999 "Screenshot 2024-09-02 at 09.59.43.png")


author: Marc - Devoteam
body: Hi [@KM Lee](/t5/user/viewprofilepage/user-id/5581920)

Welcome to the community.

See the KB article on granting cloud admin roles.

[give-users-admin-permissions](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/)


Tags: cloud

jira-cloud
Permissions for Team managed projects
Asked by Ruaan Kruger:

Hi there,

I'm using Jira cloud and we are using team managed projects. From documentation I understand that the permission need to be set to private.

I am an admin and member on the project.

Using the API : **rest/api/3/version/:id/relatedwork**

I get the following response:  
{  
"errorMessages": \[  
"You must have browse project rights in order to view versions."  
\],  
"errors": {}  
}  
I then explored: **r****est/api/3/mypermissions?permissions=BROWSE_PROJECTS**  
and the **havePermission** property is set to **false.**  
Most documentation I find points to permission schemes.  
My question is therefore:  
1. How do I get the permission for team managed projects?  
2. Do I need to convert our projects to permission schemes?  
Many thanks!


Answers:
author: Marc - Devoteam
body: Hi [@Ruaan Kruger](/t5/user/viewprofilepage/user-id/1647201)

Welcome to the community.

A Team Managed project is private or public.

Private means only users added to the project have access, so no access via API as well.

Public means all users in your Jira instance with a license have access to the project.

Permission schemes don't exist on Team managed project, only on Company Managed.

comments: author: Ruaan Kruger
body: Thanks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) :)

I'm not entirely clear on you mentioning no access via the API.

I can query the collection of versions (releases) for this project no problem using **rest/api/3/project/:projectIdOrKey/versions.**

So the API seems okay. However, I cannot query the issues linked to said version.

Is there a workaround for this?


author: Marc - Devoteam
body: Hi [@Ruaan Kruger](/t5/user/viewprofilepage/user-id/1647201)

As Jira admin, you are able to query versions, but no issues as they subjected to permissions on project level.

Versions you can query based on admin permissions in Jira.

So you need to be added as a user on the private team managed project to query issues in the project via API


author: Ruaan Kruger
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

I think I am... If I look at the Project Settings \> Access, I'm both a member and an admin (see screenshot).  

Is there some place else where I need to check permissions?

Thanks for your help so far!


author: Ruaan Kruger
body: ![jira-access.png](https://community.atlassian.com/t5/image/serverpage/image-id/345037i502822E0F58ED06B/image-size/large?v=v2&px=999 "jira-access.png")


author: Marc - Devoteam
body: Hi [@Ruaan Kruger](/t5/user/viewprofilepage/user-id/1647201)

And you need access to all other projects in the Jira instance as issues related to the version can be in projects you don't have browse permissions too.

That's what the exact issue means.

Via the Jira GUI, JQL the version and see all issues related, check if you have access in all issues.


Tags: cloud

jira-cloud
Your issue DB-77 has been created but is not currently visible because it does not match your board
Asked by Ganesh R:

Hello All, I am trying to create an issue here in the board and it is not visible to me in the backlog section. I see that it is going under LIST.  

Please help me with that. I need epics to be seen directly under Timeline but it is going to LIST.


Answers:
author: Marc - Devoteam
body: Hi [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)

The message means, that the filter used by the board doesn't include the created issue.

Check the filter used by the board.

comments: author: Ganesh R
body: Basically I had two boards. One is DB and other is FEB.

DB was the Main Board for the project. I had a filter **project = "Development Board" and assignee in membersOf("Front End")**

I made a new board which matches this filter. So whenever any issues are created on the main board and it is assigned to someone from front end team it displays the issues on Front end Board.

Now, why is it stopping me from creating issues on main board? That did not have any filter for itself.


author: Marc - Devoteam
body: So the filter is used on both boards, is your new issue assigned to a member of the groups "Front End"?

If not, it will not show on the boards.

The List option is an option from Jira and shows all issues in the project by default.


author: Ganesh R
body: I am facing this issue only when I am creating an epic and not while I create other issues. When I create story I see it on backlog and when I create epic it disappears.


author: Marc - Devoteam
body: Hi [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)

Epics are not shown on the backlog in a scrum project, but in the Epic panel.


author: John Funk
body: Hi Ganesh,

Typically this is because the issue is created and lands in the first status of the workflow. That is often the Backlog status. And that status is often not shown on the board, but is in the backlog section of the board. All the message is telling you is that the issue was created and is now in a status that is not shown directly on the board (and is probably in the backlog section of the board).


Tags: cloud

jira-cloud
How to see number of git commits by user in Jira
Asked by vv:

It seems you can now query this using Atlassian analytics but I am unsure how to make the query. I tried with Atlassian Intelligence but not getting any results. Can I have a few examples with Atlassian intelligence?

number of git commits by user

number of git commits compared to last year

<https://community.atlassian.com/t5/Atlassian-Analytics-articles/DevOps-data-is-now-available-in-Atlassian-Analytics/ba-p/2547451>


Answers:
author: Marc - Devoteam
body: Hi [@vv](/t5/user/viewprofilepage/user-id/5410537)

This is based on Atlassian Analytics, this function is only available on an Enterprise Cloud tier.

Do you have an enterprise subscription?

comments: author: vv
body: yes we do


author: Marc - Devoteam
body: Hi [@vv](/t5/user/viewprofilepage/user-id/5410537)

Is your devops tool connected and first is it in the supported list.

Analytics is based on SQL, its for BI purpose related reports and is not integrated in Atlassian Intelligence (AI).

The other question is is this information stored in the database of your dev tool and is it taken to Atlassian Analytics.

Have you gone over the related documentation on the integrations and the devops schema?

You can also contact Atlassian Support on any questions you have.


author: vv
body: All good. I used Atlassian Intelligence to query the number of commits. Thanks for your help


Tags: cloud

jira-cloud
Unable to assign the ticket to particular user
Asked by Banu Priya:

We are unable to assign the user vishnu.vardhan@nextiva.com on the POPs change ticket created. He has all the required access to access this ticket. We are getting this below error please check.

![Screenshot 2024-09-02 at 12.53.43 PM.png](/t5/image/serverpage/image-id/345026i52F5D46EC0A5CFF3/image-size/large?v=v2&px=999 "Screenshot 2024-09-02 at 12.53.43 PM.png")![image.png](/t5/image/serverpage/image-id/345027i82BF63D67AFE64CC/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nikola Perisic
body: Welcome to the community [@Banu Priya](/t5/user/viewprofilepage/user-id/5581897)

Could you check two things:

* Project settings \> Permissions \> Assignable user permission - which roles do have this permission?
* Does this user have the Jira Service Management agent license?

comments: author: Banu Priya
body: Yes its a license issue, we are able to assign to the user now. Thanks


author: Nikola Perisic
body: Glad to hear [@Banu Priya](/t5/user/viewprofilepage/user-id/5581897) . If you found the answer helpful, please mark it as accepted so other users can refer to it easily.


Tags: cloud

jira-cloud
How to write data to google sheets
Asked by SAn4Es_TV:

Hello! I want to ask if, when changing issues in the board, it is possible to write their data in a Google sheet.  
It is necessary that the data remains in the table, even when they are deleted in the jira.  
I would like to do it through a web request so as not to waste money.

I use Jira Work Management.


Answers:
author: Aron Gombas _Midori_
body: What is the actual problem you're trying to solve with it?

Do you need an audit log (what field was change from what old value to what new value) about the issue in the Google Sheet?

comments: author: SAn4Es_TV
body: When the state of the issue changes, write its data to the table.  
The problem is that I don't know how to do it via web request. It gives me an authorization error


Tags: cloud

jira-work-management-cloud
I am unable to log in to our jira cloud instance
Asked by ADM Amar Msaid:

Hi everyone,

We have jira cloud instance (JSM, JWM, Confluence) and we use Azure AD and SSO to connect in the cloud instance.

we have created the user named connecteur.powerbi and we use this user to create Token and connectors (data sources) to export data from jira project to PowerBI.

but now, i am unable to connect to my jira instance using this user to update or create new data sources or token. hre is the message displayed when attempt to connect with this user.

![accesDenideJiraConnecteurPowerBI.PNG](/t5/image/serverpage/image-id/260747i7636479268959F80/image-size/large?v=v2&px=999 "accesDenideJiraConnecteurPowerBI.PNG")

Notice that no configuration have changed since my last connect with this user.

![Connecteur PowerBI details.PNG](/t5/image/serverpage/image-id/260748i2B7E196BC1EDE34A/image-size/large?v=v2&px=999 "Connecteur PowerBI details.PNG")


Answers:
author: Sanjen Bariki
body: Hi [@ADM Amar Msaid](/t5/user/viewprofilepage/user-id/4744840) ,

This is a Glitches from the Atlassian cloud site, Please raise a ticket to Atlassian technical team.

They will help you to resolve it from the Backend.

**Please accept the Answer If it helps you.**

Regards,

Sanjen Bariki


author: Sanjen Bariki
body: Hi [@ADM Amar Msaid](/t5/user/viewprofilepage/user-id/4744840) ,

Welcome to Atlassian Community!

Can you please try to login in incognito tab..?

If facing the same issue, please try to login clicking on gmail

**Please accept the answer If it helps you.**

Regards,

Sanjen

comments: author: ADM Amar Msaid
body: i have the same issue using private navigation windows in chrom (incognito tab ???).

the atlassian account in trouble is not associated with gmail account.


Tags: cloud

jira-work-management-cloud
Command to send latest comment in an E-Mail
Asked by Lukas Vogel:

Hello

I made an automation to send a Mail to the customer if somebody writes a comment to an open issue. Is there a command to send the latest comment in the mail?

I tried {{issue.comment}} (sends all commands like "3. Comment, 2. Comment, 1. Comment", which doesn?t look good...), {{issue.last.comment}} (Nothing happens), {{issue.latest.comment}} (Nothing happens), {{issue.new.comment}} (Nothing happens).

Is there maybe a list or something with alle the possible commands so i can check there in the future? I successfully used {{issue.summary}}or {{issue.key}}as well.

Best regards, Lukas


Answers:
author: Manoj Gangwar
body: Hi [@Lukas Vogel](/t5/user/viewprofilepage/user-id/5151435) ,

You can try {{comment.body}}

comments: author: Lukas Vogel
body: Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)

that worked!

Thank you.


author: Lukas Vogel
body: Hi again..

We would like to change the "from"-E-Mail from "automation@..." to our own E-Mail. Do you know if this is possible? I found a few posts where it said its not possible but those are a few years old.

The field to change the mail is grey, so you can?t click on it.  
I already added the E-Mail adress in die administration section successfully (configuring the DNS server)  
The E-Mail adress is already set as standart for notifications.


author: Manoj Gangwar
body: Hi [@Lukas Vogel](/t5/user/viewprofilepage/user-id/5151435) ,

Try to change automation rule actor from Automation Jira to @user then check.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/260930iC9F10F6050E98F32/image-size/large?v=v2&px=999 "Capture.PNG")


author: Lukas Vogel
body: Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)

Didnt work :/

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/260935i54BAC1D054E80038/image-size/large?v=v2&px=999 "image.png")


author: Manoj Gangwar
body: I think its JWM limitations so we can not edit it.


author: Lukas Vogel
body: okay, too bad... but anyway thank you :)


Tags: cloud

jira-work-management-cloud
Cannot search for users to add to ticket
Asked by Natalie Lloyd:

Is anyone having a problem today searching for a user to assign a ticket to? Start typing in user name and get 'Invite team mate to Jira'


Answers:
author: Mikael Sandberg
body: There is currently an active incident regarding searching for users, please see <https://jira-work-management.status.atlassian.com/> for more information.
JQL Query to pull Jira tickets with Description Vault?
Asked by Rajakumaran Balashanmugam:

JQL queries need to pull the specific word in the description of particular project and team .

JQL queries need to pull the blocked status in a particular project and team .


Answers:
author: Rilwan Ahmed
body: Hi [@Rajakumaran Balashanmugam](/t5/user/viewprofilepage/user-id/5232283) ,

Welcome to the community !!

1. Try this JQL to get tickets with specific word in the Description field.

***description \~ "My Description Text"***

2. Use below JQL to get tickets with blocked Status

***project =Sandbox and status = BLOCKED***

comments: author: Rajakumaran Balashanmugam
body: Thanks Ahmed and it worked for me :)


author: Rilwan Ahmed
body: Hi [@Rajakumaran Balashanmugam](/t5/user/viewprofilepage/user-id/5232283)

Please accept the answer. Users with similar query will find it useful.


author: Rajakumaran Balashanmugam
body: Done


author: John Funk
body: Hi Rajakumaran - Welcome to the Atlassian Community!

You will need to provide more information. What exactly is the need and when does it need to happen?


Tags: cloud
Filter overdue issues
Asked by Concept of Safety:

Is it posssible to filter overdue issues in **jira work management**? for example to filter and view overdue issues on board/listcalendar? As JWM doesn't support quick filters, how can it be achieved?


Answers:
author: John Funk
body: Hi [@Concept of Safety](/t5/user/viewprofilepage/user-id/5232259) - Welcome to the Atlassian Community!

Another option is to create a second board where you could add a Quick Filter. You can read about how to do that here. Give it a Like if it helps you. :-)

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

comments: author: Concept of Safety
body: Hi,

Are you sure create a second board is an option for JWM?

![jira wm.png](https://community.atlassian.com/t5/image/serverpage/image-id/260525iA6A8551DC1F9C466/image-size/large?v=v2&px=999 "jira wm.png")


author: John Funk
body: Sorry, I was assuming you have a Jira Software license. Do you only have Jira Work Management licenses?


author: Concept of Safety
body: Yes, just JWM license.


author: John Funk
body: Sorry, yes, you need to have a Jira Software license to create the second board since it is really a Jira Software board which is used to connect to a JWM project.


author: John Funk
body: You should be able to add a free Jira Software license for up to 10 users though.


author: Concept of Safety
body: Hello,

I tried this automation rule, it finds overdue issues and add them label "overdue", than I can filter these issues by label.

How do you think, can it cause some trouble that I can't foresee for now? I added similar automation rule to remove this label after issue is transition to Done status.

![jira1.png](https://community.atlassian.com/t5/image/serverpage/image-id/262573iB4675CBFA8458EC2/image-size/large?v=v2&px=999 "jira1.png")

![jira2.png](https://community.atlassian.com/t5/image/serverpage/image-id/262572i747BDD80715D835A/image-size/large?v=v2&px=999 "jira2.png")


author: Markus Fred?n
body: Yes, as long as you make sure to set a due date on all the issues you want to track.

You can then create a filter to find issues with passed due date;

duedate \< currentday()

/Markus

comments: author: Concept of Safety
body: Yes I can create a JQL filter, but in Jira Work Management quick filters aren't avaialble as far as I know. I need this filter on board/list/calendar view.


Tags: cloud

jira-work-management-cloud