youngmon/atlassian-qna huggingface dataset:
Butler sort by due date not working correctly
Asked by Tiffany:

I would like to sort my cards by due date in my lists on a board. I'm currently clicking on the list actions menu \> Sort by... \> due date. What this does is what I would like to see - it sorts by due dates with most recent at the top and the ones that are due later towards the bottom. What this action also does is take the "completed" ones and move them all the way to the bottom. So if I have an overdue card it still remains at the top of the list. This is what I want to see when I use butler rules, but what is happening is its sorting by only due date and not taking into account the ones that are complete and moving them to the bottom. so when I use butler its leaving the completed ones at the top as their due dates are typically earlier or past. how can I use automation and have it sort correctly + move the completed cards to the bottom like the list action menu sort by?


Answers:
author: Hana Ku?erov?
body: Hi [@Tiffany](/t5/user/viewprofilepage/user-id/4562401) ,

welcome the Atlassian Community!

What I don't understand from your description is how you distinguish between completed and non-completed cards - do you have some label or custom field or something else for it?

I usually archive the card, when it is done, but there's probably some reason, why you still need to see the completed cards on the board.

Thank you.

comments: author: Tiffany
body: When you set a due date on a card it gives you the option to complete the card by applying the check mark next to the due date. I've also noticed that the sort by feature in the Trello app does not sort like the web site/app in that when you sort by due date in the Apple app it leaves the completed items at the top and just sorts by the due date, whereas the website moves the complete items to the bottom of the list and sorts only non completed cards by due date.


author: Hana Ku?erov?
body: Hi [@Tiffany](/t5/user/viewprofilepage/user-id/4562401) ,

I apologize for the late answer. And thank you for the clarification.

It is possible to use two criterias in automation sorting, unfortunately not the "complete/incomplete" attribute of the due date, but overall due date, custom field and label.

The only possibility I can think of is to use custom field or label to mark "incomplete" issues, so the second critearia for sorting can be used.

There are triggers, which can be used to help you automate the marking proces, something like:

```
when the due date is marked as complete in a card, remove the green label from the card
```

```
when the due date is marked as incomplete in a card, add the green label to the card
```


Tags: butler
Can others see my email address?
Asked by Cass:

Hi, can people on my trello board see my email address?  
i have a work and personal account and wondering if I should use my personal email for work. will my client see my personal email on the board or when I sent them invitations, etc? Tia


Answers:
author: Ajay _view26_
body: Hi [@Cass](/t5/user/viewprofilepage/user-id/4562403)

Emails are private and no one would be able to see your email address.

However the Display Name would be visible though!

Cheers

Ajay
Trava de membro no quadro
Asked by Victor Goncalves:

Boa Tarde,

Preciso que os membros do meu quadro so consigam alterar os cards da lista que somente s?o respons?veis e n?o possam mexer ou alterar o card de outros membros do quadro.


Answers:
author: Vero Rivas
body: Hi [@Victor Goncalves](/t5/user/viewprofilepage/user-id/4562295)

Look at this posts, maybe can help you

<https://help.trello.com/article/791-changing-permissions-on-a-board>

<https://trello.com/en/guide/permissions-controls>

Cheers
Can't access Custom Fields
Asked by Tim Shaw:

I want to enable Custom Fields on a board, but it is grayed out and I can't figure out how I can enable it. It isn't clear why it should be grayed out, since it is free and part of core now, right? Any ideas? Something to do with the coming change of subscription levels?


Answers:
author: Alex W
body: Hey Tim, I'm guessing you've found the answer that Custom Fields is now only available to Standard or up subscriptions. If you already had the old Custom Fields power-up enabled on a board, you will still be able to access this. If you don't wish to upgrade, some third-parties have developed free power-ups that may be able to assist such as Smart Fields or Amazing Fields.

comments: author: Kevin Zuniaga NHP
body: Hi [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170)

Those are options but limited for FREE version. The required to become a "supporter" for full access. Any other suggestions?


author: Alex W
body: Hi [@Kevin Zuniaga NHP](/t5/user/viewprofilepage/user-id/4670419), as a member of the Trello Support team, the only options I'm aware of is using a third-party Power-Up such as Smart Fields or Amazing Fields (which may incur charges) or upgrading to at least Standard to get access to Custom Fields.

Smart Fields has a free and pro plan but Amazing Fields seems to be completely free.


author: Allen -Amazing PowerUps-
body: [@Kevin Zuniaga NHP](/t5/user/viewprofilepage/user-id/4670419) [Amazing Fields](https://trello.com/power-ups/60e068efb294647187bbe4f5) is free for an unlimited number of fields and boards for basic fields and decorations. There are a couple of advanced features like exporting that require you to be a supporter but it sounds like you would be well covered by the free capabilities.


author: Tim Shaw
body: Nevermind - found answer

comments: author: Kevin Zuniaga NHP
body: Hi Tim,

What are you using now to replace Custom Fields?
Trello [URL] to Slack
Asked by Marcella Kramer:

Hello all!

At the moment I'm using /trello \[URL\] to link a Trello card to a Slack channel. However, I need to perform this command every time before using the "/trello \[comment\]" command in order place a comment in a Trello card from within this Slack channel. Is there a way to lock in the /trello \[URL\] on a Slack channel so I can use a single Slack channel for each Trello card, enabling me to put Trello comments on the card from the Slack channel without having to paste in the URL every time first?


Answers:
author: Alex W
body: Hey Marcella, once you link a board to a channel, it should remain linked unless you then link a new board. If you're still having issues, do you mind raising a ticket with Trello Support so we can do some troubleshooting? <https://trello.com/contact>
Automatically link cards when using another card URL as a checklist item?
Asked by Kent:

Hello- I am using Butler to automatically create linked cards from tasks and find this feature very helpful for some of our team's projects. However, for our projects that change frequently as we go, we would like to have a little more flexibility over which items are linked/converted. Our solution has been to first create a card and use that card's link to create a checklist item of the same name. The issue we run into is that the original card (the one whose link we used to create the checklist item) is not attached automatically to the main card containing the checklists- so when the card whose link we used to create the checklist item is marked "done", the checklist item is not also crossed off. What is the best way to achieve this? I have tried several Butler automations and nothing is working. Again, I am already using a card button to automatically convert all tasks and I am familiar with the automation to automatically convert any new addition to the checklist as a linked card. Neither of these solutions is helpful in these situations. Thanks in advance for any assistance.


Answers:
author: milynnus
body: [@Kent](/t5/user/viewprofilepage/user-id/4045625)

Definitely possible. Doing it for a law firm client. It depends on the method you used to associate the task to subtask and your naming convention.


Tags: checklist
Trello - no cards appearing on my auto email reports!!
Asked by George Pirtheesingh:

Hi All,

I have tried to schedule a number of commands to send an email report of certain cards on Trello (based on due date etc). However no matter what i do, when i test the report the emails are coming through blank. (They have the proper Trello logo etc but the report itself contains no cards). Can someone please help? (examples below)

every monday at 7:00 am, create a report with all cards due in less than 15 days, and send an email notification to "george.pirtheesingh@redsystems.co.uk" with subject "Ellesmere Port 14 day look ahead" and message "Hi, here is your two week look ahead for EPH"

every day, create a report with all cards in list "416 - Work in Progress", and send an email notification to "george.pirtheesingh@redsystems.co.uk" with subject "hi" and message "hi"


Answers:
author: milynnus
body: [@George Pirtheesingh](/t5/user/viewprofilepage/user-id/3765665)

You have not include any variable in the body of your email. Try a standard email that Trello provide your will see a variable in {}

comments: author: George Pirtheesingh
body: Variables! Yes! Thanks man!
Trello - "Due Soon" email report - need urgent help please!
Asked by George Pirtheesingh:

Hi All,

Trello has a useful "due soon" email auto report which emails a list of all cards with a due date of 7 days or less. How can i create a command/ report which does the same thing but with cards that are 14 days or less on the due date? I have tried doing it myself but the email comes out blank.

Thanks


Answers:
author: Brittany Joiner
body: [@George Pirtheesingh](/t5/user/viewprofilepage/user-id/3765665) you should be able to create a report in butler where every x day each week, it will send you a report of all cards due in next 14 days. Like this. Just go to the Automation section, then "rules" then "calendar" and you can create this.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/160847i4E9E030C84FCA503/image-size/large?v=v2&px=999 "image.png")

comments: author: George Pirtheesingh
body: Hi Brittany. This is exactly what i am doing. See below. But when i run this command the email comes through blank. Is there anything obviously amiss that you can see? So sorry for being so dense.

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/160892iDEEF2D76FD89915A/image-size/large?v=v2&px=999 "Capture.JPG")


author: Brittany Joiner
body: Hmm so strange! There's nothing obviously wrong here, I'll try to replicate it when I get back to my computer
Errors are on taskbar of Confluence page
Asked by Roshan Nawale:

The buttons on entire top bar are missing. Instead we error messages as following

$soyTemplateRendererHelper.getRenderedTemplateHtml("com.atlassian.auiplugin:aui-experimental-soy-templates", "aui.page.header.soy", $templateParameters)


Answers:
author: Adam Rypel _MoroSystems_
body: Hi [@Roshan Nawale](/t5/user/viewprofilepage/user-id/5075023) ,

This seems to be your problem: <https://confluence.atlassian.com/confkb/missing-buttons-or-the-entire-top-bar-with-soytemplaterendererhelper-getrenderedtemplatehtml-error-message-867358888.html>

There are couple of resolutions, so you can try them out.


Tags: confluence-server

server
Couldn't update page restriction via REST API (500 error)
Asked by vkochugova:

Hi!  

I've tried to add restriction for the page, but I've got 500 status code.

My request was:

```
POST /wiki/rest/api/content/{id}/restriction
```

Body:  

```
{
"operation": "update",
"restrictions": {
    "group": [
     {
    "type": "group",
    "name": "<group name>"
     }
]
}
}
```

Response:  

```
{
"statusCode": 500,
"message": "java.lang.NullPointerException: null"
}
```

<br />

Returned message isn't informative and solution isn't clear for me :(

Thanks!


Answers:
author: Alex Koxaras _Relational_
body: Hi [@vkochugova](/t5/user/viewprofilepage/user-id/5074498) and welcome to the community!

Try PUT instead of POST
>
> ### Update restrictions {#toc-hId-1976626045}
>
> PUT /wiki/rest/api/content/{id}/restriction
>
> Updates restrictions for a piece of content. This removes the existing restrictions and replaces them with the restrictions in the request.
>
> **[Permissions](https://confluence.atlassian.com/x/_AozKw) required**: Permission to edit the content.
>
> **[Connect app scope](https://developer.atlassian.com/cloud/confluence/scopes) required** : `WRITE`  
> **[OAuth 2.0 scopes](https://developer.atlassian.com/cloud/confluence/scopes-for-oauth-2-3LO-and-forge-apps/) required:**  
> **Classic**RECOMMENDED:`write:confluence-content`

comments: author: vkochugova
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) !

Of course I've tried!  
Also I've tried different groups and I didn't get anything

*** ** * ** ***

if it will be useful, the GET request works fine, that is the path and the Auth creds are correct. Also it's possible to add restrictions via Web UI  

Thanks!  

*** ** * ** ***

**UPD SOLVED:**

1. It works if **set params to the URL path** (not in the request body, as the documentation says):  

   ```
   PUT /wiki/rest/api/content/{id}/restriction/byOperation/update/group/{group_name}
   ```

2. For me it works only with **PUT** method (although there is a valid example with POST in the documentation)  

3. And before add restrictions for the group, you need to add **restriction for current user**   

   ```
   PUT /wiki/rest/api/content/{id}/restriction/byOperation/update/user?accountId={current user ID}
   ```

*** ** * ** ***

Hopefully someone will fix this in the documentation.

Thanks!


Tags: cloud

confluence-cloud
Site version verus attached file version
Asked by ronny.hein:

Hey,

I found that behavior between the version of a site and the version of an attached file.

I created:

1. step: site v1 with file v1
2. step: site v2 with file v1
3. step: site v3 with file v2

I switched back to site v2 but it shows the file with v2 from site v3. I expect to see file v1 there.

How to fix that?


Answers:
author: Brant Schroeder
body: [@ronny.hein](/t5/user/viewprofilepage/user-id/5074910) Welcome to the Atlassian community

The site / pages are independent of the file versioning, so what you are seeing is correct.


Tags: cloud

confluence-cloud
Rating Confluence pages
Asked by Tami Dubi:

Hi,

We noticed that all of a sudden, all the pages have a new option for rating.

Is there a way to disable this?

![E19DBB5B-7B82-411A-BF68-DCD30EBD3A14_4_5005_c.jpeg](/t5/image/serverpage/image-id/224939i5F1AA850E1119C83/image-size/large?v=v2&px=999 "E19DBB5B-7B82-411A-BF68-DCD30EBD3A14_4_5005_c.jpeg")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Tami Dubi](/t5/user/viewprofilepage/user-id/4516201)

Your admin has installed an app called Macro Suite. You can tell him that you don't like it and he could uninstall it. Or he is just trying things out.

comments: author: Tami Dubi
body: Thanks


author: Marin
body: Hi Tami, there is an option to disable it.

![Screenshot 2022-11-28 at 08.53.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/227729i11DCFD8EB33A0A42/image-size/large?v=v2&px=999 "Screenshot 2022-11-28 at 08.53.06.png")


Tags: cloud

confluence-cloud
Slack integration caused access errors
Asked by Andy Davies:

I recently tried to add the Slack connector to a couple of my Confluence spaces, however doing so seems to have broken Confluence and now I can't access the space, instead I am greeted with an access error:

![Screenshot 2022-11-09 133928.png](/t5/image/serverpage/image-id/224904iB85129F234009EC2/image-size/large?v=v2&px=999 "Screenshot 2022-11-09 133928.png")

Does anyone know how to resolve this so that I can access my own space again?


Answers:
author: Brant Schroeder
body: [@Andy Davies](/t5/user/viewprofilepage/user-id/5074860) Welcome to the Atlassian community

Were you able to get this resolved? This is usually due to logging in with the wrong account. Are you using the correct account?

comments: author: Andy Davies
body: Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Yes I was... I think what happened is that because there are multiple active directories I somehow managed to get two different accounts that looked the same and I was logging into Confluence with the wrong account. In hindsight it is as simple as that.


Tags: cloud

confluence-cloud

slack
Fix needed for connection issue (Error Code:500) with python script
Asked by Ramu Vempati:

Error Code:500 seems to appear often, of late, when python scripts are run to access Jira data. The same scripts have been running ok in the past, whereas Code 500 seems to be new. And it sometimes gets resolved by itself and the script runs fine again.

I am seeing the same issue being repeated right now, for over an hour now.

Will need a fix.


Answers:
author: Brant Schroeder
body: [@Ramu Vempati](/t5/user/viewprofilepage/user-id/5074814) Welcome to the Atlassian community

I am assuming that your script is hitting the JSM API. Did you check the documentation to ensure that nothing has changed with the call that you are making? Have you tried simplifying the call to ensure that something in the call is not incorrect?


Tags: cloud

confluence-cloud
Unable to find Calendar option in Confluence
Asked by Harish Selladurai:

I am trying to add a calendar, but I do not see any option in the confluence site. Is this something that needs the admin to configure?  
Calendar option is not available in either the space side bar or header.


Answers:
author: Andy Gladstone
body: [@Harish Selladurai](/t5/user/viewprofilepage/user-id/5074794) Welcome to the Atlassian Community.

Team Calendars are only available in Confluence Premium and Enterprise, not Free or Standard editions. You indicate that your instance is Standard, so you will not have access to them.

If you cannot upgrade to Premium, but need calendar functionality, there are many options available in the Atlassian Marketplace that you can demo and install.

Good luck!

comments: author: Andy Gladstone
body: [@Harish Selladurai](/t5/user/viewprofilepage/user-id/5074794) was my answer able to help you? If so, please mark it as answered so others looking for similar content can find it.


Tags: cloud

confluence-cloud
Migrating issues on images
Asked by SaravanaKumar:

The images that are added from the web link are not migrating to the cloud when we try to migrate them from server to cloud, is there any alternative for that?


Answers:
author: Trudy Claspill
body: This appears to be a duplicate of

<https://community.atlassian.com/t5/Confluence-questions/Migrating-issues-on-the-images/qaq-p/2186266>


Tags: cloud

confluence-cloud
Problem open Excel, Word...
Asked by J?rgen Haslinger:

I'm using confluence 7.5.1 - when I try to open an Excel, Word... I get the message that the Companion App should be installed. However, this is already installed. Various security questions have been activated. Confluence is accessed via https using VPN. Could ports be to blame - if so which ones would need to be opened here? Request for info - thank you


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@J?rgen Haslinger](/t5/user/viewprofilepage/user-id/5074701) ,

welcome to the Atlassian community!

Please take a look to the following guide <https://confluence.atlassian.com/doc/install-atlassian-companion-992678880.html> in order to check if you installed companion in a right way.

Fabio


Tags: confluence-server

server
Migrating issues on the images
Asked by SaravanaKumar:

When the images are attached from the web, those images get broken during migration  
is there any alternate way to retrieve those images?  

<br />

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/224810iF2455A5864FBBC74/image-dimensions/341x214?v=v2 "Capture.PNG")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@SaravanaKumar](/t5/user/viewprofilepage/user-id/5049911) ,

probably you are on a server/data center instance and not in the cloud.

Btw, if you use a correct image link it works correctly

Try using this link <https://www.simplilearn.com/ice9/free_resources_article_thumb/what_is_image_Processing.jpg>

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/224846iC1FCC6339E56A4A4/image-size/large?v=v2&px=999 "Immagine.png")

So please check that your image url is correct.

Fabio

comments: author: SaravanaKumar
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)   

I am asking about those images which had been added to the page via weblink that seem not getting migrated on performing server-to-cloud migration. And the images added from the file explorer are being migrated to the cloud.  

Please suggest me a remedy  


author: Fabio Racobaldo _Herzum_
body: Hi [@SaravanaKumar](/t5/user/viewprofilepage/user-id/5049911) ,

you need to raise a support request to the Atlassian team <https://support.atlassian.com/contact/>

Fabio


Tags: cloud

confluence-cloud
Why does archived pages delete the task completed ?
Asked by Adrian Robert Prodan:

Good morning,

I have noticed that once you archive a page the task assignee(s) is then deleted from the task report and the task summary. I find this to be a bit odd, since I would like to archive the done projects / tasks but also have access to a full report on the contributors of these tasks.

Is there something I am doing wrong here ? Can you guide me around this situation ?

Thank you!

Adrian


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Adrian Robert Prodan](/t5/user/viewprofilepage/user-id/5073416) ,

welcome to the Atlassian community!

An archived page is a page no longer relevant. An archived page will be considered out to date and therefore all information, including, tasks will be not relevant.

What happens when a page is archived {#toc-hId--521392870}
----------------------------------------------------------

Archiving a page removes it from your page tree and stores it in the archive. It does not fully delete your content, just changes access to the page, as described:

* Archived content is excluded from quick search and analytics to keep those functions focused and relevant. However, there's an option to include archived content in an advanced search.

* Links to archived pages will still work. These links will have an "Archived" lozenge next to it, letting users know it's a link to an archived page.

* Archiving a page disables certain actions, some of which include page editing, commenting, and liking the page. This is designed to preserve the state of pages at the time they're archived. To get this functionality back, simply [restore the pages from the archive](https://support.atlassian.com/confluence-cloud/docs/restore-archived-pages-to-the-page-tree/).

Hope this helps,

Fabio


Tags: cloud

confluence-cloud
When inserting a link into a page, when clicked it opens a new web page/tab
Asked by Glenne Blacker:

I have inserted an external web url into a page but when I click on the link it opens in the same web page/tab.

Is there a way for it to force to open in a new web page/tab?


Answers:
author: Alex Koxaras _Relational_
body: ?? [@Glenne Blacker](/t5/user/viewprofilepage/user-id/5074447) and welcome to the community,

Out of the box, no you can't do it. You have to install a 3rd party app, which allows HTML code. An inside this html macro code you can place your href with _black target.


Tags: cloud

confluence-cloud