youngmon/atlassian-qna huggingface dataset:
How to restore deleted ideas for a Product Discovery board?
Asked by Gina Novoa:

Dear Community,

Last Friday, I accidentally created a duplicate view in my Product Discovery roadmap. I then had to delete the default ideas from that view. However, this morning, I realized that I mistakenly deleted all my roadmap initiatives from all the views. Is there a way that I can restore my deleted ideas? I can't seem to find a restore bin or a change history option like in Confluence to go back to the previous version and recover all my ideas. Can someone please help? Thank you so much!


Answers:
author: Walter Buggenhout
body: Hi [@Gina Novoa](/t5/user/viewprofilepage/user-id/5522022) and welcome to the Community!

I don't quite like being the bearer of bad news, but deleting issues from Jira is quite destructive, I'm afraid. Unless you have a good backup solution in place, there is no recovery option anymore.

Deeply sorry that I can't bring a happier message ?


author: Mehmet A _Bloompeak_
body: Hi [@Gina Novoa](/t5/user/viewprofilepage/user-id/5522022)

Welcome to the Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try [Restore Deleted Issues](https://marketplace.atlassian.com/1222833) app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,  
* Both bulk and single issue deletions are logged.
* You can see when and by whom issues are deleted.
* You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

[How to Track and Restore Your Deleted Issues in Jira](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-Track-and-Restore-Your-Deleted-Issues-in-Jira/ba-p/1903911)

Hope it helps.


author: Yuliia_Borivets__SaaSJet_
body: Hi [@Gina Novoa](/t5/user/viewprofilepage/user-id/5522022)

You might consider some workarounds for the future:

* Backing up your projects
* Getting an app with a restoring option from the marketplace

Some articles on this topic:

[Jira Cloud - Restore Issues \& Site from Backup](https://community.atlassian.com/t5/Jira-articles/Jira-Cloud-Restore-Issues-amp-Site-from-Backup/ba-p/1772178)

[Jira Cloud: How to restore deleted issue?](https://community.atlassian.com/t5/App-Central/Jira-Cloud-How-to-restore-deleted-issue/ba-p/2254580)

[Jira Regular Backups and Issue History Tracking: Must-Haves to Protect Your Data](https://community.atlassian.com/t5/App-Central/Jira-Regular-Backups-and-Issue-History-Tracking-Must-Haves-to/ba-p/2651784)


Tags: cloud

jira-cloud
Epic Progress Bar Not Updating for DONE and ARCHIVED Statuses
Asked by Mladen Savic:

Hello,

I am encountering an issue where the green progress bar in the epic panel only updates when issues are marked as "DONE" but not when they are marked as "ARCHIVED." I have ensured that the resolution is set correctly for both statuses, and both are categorized as "Done." Despite this, the progress bar does not reflect the updates for the "ARCHIVED" status.

Additionally, the progress bar only turns green when tasks are moved to the rightmost column, ignoring all suggested settings and configurations, no matter how many times they are implemented. Here are the steps I have taken so far:

1. **Set Resolution with Post Functions**: I added post functions for the transitions to both "DONE" and "ARCHIVED" statuses to set the resolution to "Done."
2. **Custom Resolution**: I created a custom resolution named "Archived" and ensured it is applied during the transition to the "ARCHIVED" status.
3. **Status Categories**: I verified that both "DONE" and "ARCHIVED" statuses are in the "Done" category.
4. **Workflow Configuration**: I switched from a simplified workflow to a custom workflow to ensure proper control over status transitions and resolutions.
5. **Board Configuration**: I ensured that the board configuration uses the correct estimation method and that the columns are mapped correctly.

### How I Created the "ARCHIVED" Status: {#toc-hId-2142914507}

1. I went to **Jira Administration** \> **Issues** \> **Statuses**.
2. I clicked on **Add Status** and named it "ARCHIVED."
3. I assigned it to the "Done" category to ensure it is recognized as a completed status.
4. I added this status to the workflow and mapped it correctly in the board configuration.

Despite these attempts, the progress bar still does not update for the "ARCHIVED" status. It only updates when tasks are moved to the rightmost column. Could you please assist in resolving this issue so that the progress bar updates for both statuses?

Thank you.


Answers:
author: John Funk
body: Hi Mladen

It sounds like you are using a scrum board. And indeed, only issues that are in the far right column are considered completed. This is by design for this type of board.

Therefore, you need to map the Archived status to the last (far right) column.


Tags: archived

bar

closed

cloud

done

epic

jira-cloud

progress

resolution

status
Is there a way to delete multiple things or just something specific from cards that repeat
Asked by red_:

So basically I have a LOT of cards displaying information of everything in a game, to make it easier for me, I want to remove some of the unnecessary information in those cards, but there's a lot of cards. Is there a way for me to Automate so that specific keywords with in each **description** can be deleted from cards I select or just all of them in general.

Keywords and maybe GIF files from selected cards


Answers:
author: Mutya A
body: Hi red_,

Just to confirm, you only want to delete a card's description or just keywords of that description, not to delete the card itself? Currently, we don't have that feature that allows that but I'll pass this information along to our relevant team.

Also for specific triggers using a Trello card description, this only triggers for recent changes in the description after an automation is created. This does not apply to existing cards retro-actively so we won't be able to use this.

![2023-07-03_17-56-30.png](https://community.atlassian.com/t5/image/serverpage/image-id/266246iC2D3ADE7E7BDA518/image-size/large?v=v2&px=999 "2023-07-03_17-56-30.png")  

What you can do as a workaround is to:  

1. use Search Operators to find cards with keywords in their description first:  
<https://support.atlassian.com/trello/docs/searching-for-cards-all-boards/#Search-operators>

**description:** - Returns cards matching the text of card descriptions. For example, description:"FIX IT" will return cards with "FIX IT" in a description.  

And combine it with these:  
**board:name** - Returns cards within a specific board.  
**has:attachments** - Returns cards with attachments like GIF files.  

2. Create a label e.g. delete_description

3. Create automation where if this label is added to a card, replace a card's description. There's no way to clear a card's description so I've added the word _deleted_ as a cue that a description has been deleted.   
![2023-07-03_18-34-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/266248iB44831CBD42C0D34/image-dimensions/256x239?v=v2 "2023-07-03_18-34-06.png")

4. Open the cards that fit your keywords criteria add add the label "delete_description". This will trigger the automation to replace the card's description to "deleted".

Please note that there is no undo button to the changes made to the card's description.

This isn't the automated solution you're looking for but hope this helps! Keen to hear how other people in the community can address this differently.
What is the difference between joining a card and being a member of a card?
Asked by Rhiannon Oosthuizen:

What is the difference between joining a card and being a member of a card? What do each of these functions do and if you have not joined or not a member of that card can you still view the card?


Answers:
author: Dreamsuite Mike
body: The Join card is just a 1 click way to become a card member, in the same way as hitting the space bar when you hover the mouse curser over the card.

If you join the card as a member you will show up on the card, show up in filters and you will be notified of card changes

If you want to be notified of card changes without being a member, you can hit the "Watch" button

If you are neither, you wont be notified of updates to the card
Day tasks
Asked by Roger Neilson:

I have only been using Trello for two days so am a complete beginner.

I have a series of tasks that I do every day and I would like them to be created anew each day.

I get that this is an automation, but although I have set up an automation it does not see to be working at all.

I have it enabled on the board and this is the automation......

every day, create a new card with title "Morning meds" in list "Today" on board "To dos" and add the purple "Indoors" label, and set due now


Answers:
author: Dreamsuite Mike
body: Hi Roger,

For recurring tasks, you can use automation but a far simpler way would be to use the card repeater power-up. Its a great power-up that will suit your needs perfectly.

<https://trello.com/power-ups/57b47fb862d25a30298459b1/card-repeater>

<https://blog.trello.com/trello-card-repeater>

comments: author: Roger Neilson
body: Thank you, I shall try that. It does seem a simpler solution.
QUERO CANCELAR UMA ASSINATURA NO TRELLO? EXISTE MESMO SUPORTE PRA RESOLVER ESSA PALHA?ADA???????????
Asked by Luna:

RECEBI A COBRAN?A DE 3 ASSINATURAS DO TRELLO!!!!!!!!!!!!!!!!! UM ABSURDO!!! E N?O OP??O CANCELAR, NEM REMOVER CART?O, UMA FALTA DE RESPEITO!!!! CADE A PORRA DESSE SUPORTE DE MERDA PRA RESOLVER????????????????????????


Answers:
author: Brant Schroeder
body: [@Luna](/t5/user/viewprofilepage/user-id/5257730) Welcome to the Atlassian community

You will need to contact support here: <https://trello.com/contact#/> They will be able to help you with you billing issues. By the way this is a public forum and appropriate language is appreciated.
How to reference a specific cardname when auto generating new cards?
Asked by scrawford:

Hello,

I am hoping to use Trello for automating new cards that give tasks to a variety of team members. I have already seen that it is pretty easy to create a rule that adds a few new cards to a to-do list when a new card is added to a "New Project" list. However, I want more customization over the name of those new cards that are automatically generated. How can I create custom cardnames in rules that take {cardname} (from the card added to "New Project" list) + "Given Task?"

For example, let's say I added a new card to the "New Project" list that is named "Starbucks Website." With the help of my rule, three cards are automatically added to the "To-Do" list called "Upload Images," "Install Plugins," and "Setup Site Theme." However, these auto generated cards in the To-Do list are not helpful unless there is only one current project; otherwise, there is no way to distinguish cards between multiple projects. My goal would be for the auto generated cards to be named "Starbucks Website - Upload Images" and "Starbucks Website - Install Plugins" and so on. Any ideas on how to do this? Thanks

Sincerely,

Stevie


Answers:
author: Dreamsuite Mike
body: I would do this by using a checklist from the project card to create the tasks.

Have the rules,

> When a card is added to list "New Project", add the blank checklist "Tasks" to the card

> When an item is added to checklist "Tasks" in a card in list "New Project", convert the item to a linked card in list "To-Do" and renamed the card to "{triggercardname} - {cardname}

With these rules in place, when you add a task item to the checklist "Tasks", it converts it to a card in To-Do and renames it.

You can also do this to automatically check the item off in the project card once the task card is done:

> When a card is added to list "Done", find the first card linked in attachments and check the item {triggercardlink}

comments: author: scrawford
body: Hey,

Thanks for your help. The checklist is definitely the right way forward with this. I made a few changes to your ideas to allow more customization with the names. Here are my rules.  

when an item is added to checklist "Stevie Tasks", create a new card with title "{triggercardname} - {checklistitemname}" in list "To Do - Stevie" and add member @scrawford32 to the card, and set due in 70 days  

when a card with the blue "Web Projects" label is added to list "Projects in Progress", add an empty checklist named "Stevie Tasks" to the card, add item "Install Plugins" to checklist "Stevie Tasks", add item "Setup Site Theme" to checklist "Stevie Tasks", and add item "Add Media" to checklist "Stevie Tasks"  

Thanks for getting me on track!
Due date time reverting back to 3:00AM
Asked by Stephanie L:

Hi there,

I've been trying to update my cards to the due date and time that I want (11:59 PM) but for some reason it keeps reverting back to 3:00AM. Would anyone be able to advise why this keeps happening? I've tried to adjust it multiple times but it keeps reverting back. Very annoying. If anyone has any insight into this, that would be amazing!

Thanks in advance!


Answers:
author: Theodoro Reato
body: Hi Stephanie,

Welcome to the community,

It may be an automation, could you check the automation panel? It's probably a rule! Don't forget to check automation from other users! :)
Why some trello boards have the number of cards listed under the lists' name and others don't?
Asked by Leandro de Oliveira:

![image.png](/t5/image/serverpage/image-id/266089i4470D7306A9DF54D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Andy Gladstone
body: [@Leandro de Oliveira](/t5/user/viewprofilepage/user-id/5257644) welcome to the Atlassian Community.

It's likely that one board has a filter applied that is displaying the count of cards and the other board does not. You can test this by going to the board that does not display the count and typing F then \*. This will create a filer that displays the count of cards in each list. To remove this count you can hit F and then delete the \* from the filter.

Hope this helps!

comments: author: Andy Gladstone
body: [@Leandro de Oliveira](/t5/user/viewprofilepage/user-id/5257644) if my answer helped you, please mark it as accepted so that others looking for the same content can more readily find it. Thank you!


author: Leandro de Oliveira
body: Yes, this work fine, thank you
Trello jumping around when editing comment sections in cards
Asked by JM:

Is there a way to get Trello to not jump to a new place whenever I click to edit an activity section? It's disorienting and makes me have to scroll all the way back to the place I wanted to edit. This seems like it should be a basic functionality in the platform.


Answers:
author: Alina Kurishko
body: Hi JM,

Welcome to the Atlassian Community!

Hmm, that does sound weird. I'm afraid we'll need some additional details to understand what's going on to be able to help you troubleshoot the problem.

I've just tested Trello's performance in a browser, in a desktop app on my computer, and on my iPhone, and I can't reproduce the issue you're describing.

Could I ask you to create a ticket through [++https://trello.com/contact++](https://trello.com/contact?) adding the answers to the following questions?

* Which platform are you using to access Trello? Is it in a browser, via a desktop app, or a mobile app (specifying whether it's iOS or Android)?
* Does this issue occur only on one board or multiple boards?
* If this issue concerns only one (or several boards), have you noticed any connection between this problem and the number of comments on a card? If so, does it happen in a card with many comments?
* If it's not too much trouble, would you be able to record a short video showing the issue you're experiencing?

Creating a ticket gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Looking forward to getting to the bottom of this issue together!

Alina \| The Trello Team
Formatting Custom Field Date (Trello)
Asked by Dennis Hooks:

Attempting to create a Trello rule to post a Custom Field date to Slack. Not sure what to append to the variable {customfieldvalue} to get it to spit out just the DD/MM. Is this possible without a plugin?


Answers:
author: Dennis Hooks
body: Fixed: using Moment.js formatting, I was able to use {customfieldvalue\~DoMMM} to format as desired. [Moment.js \| Docs (momentjs.com)](https://momentjs.com/docs/#/get-set/)
Formatting Removal Doesn't Work
Asked by JM:

I don't like the changed default formatting in Trello, with the double-spacing of text. The commands shown to clear default formatting (ctrl + \\) doesn't work. Can I get rid of this and set my default spacing back to single spaced lines of text? If so, how? Thanks.


Answers:
author: Bawdy Ink Slinger
body: One way to solve this is to disable auto-formatting in the editor: Login to Trello, visit <http://trello.com/labs> and turn off "WYSIWYG Editing."


author: Andy Gladstone
body: [@JM](/t5/user/viewprofilepage/user-id/5257581) you cannot change the paragraph spacing in Trello. The CTRL+\\ command is to clear any formatting you applied to the text such as bolding, italicizing, etc.

Sorry!

comments: author: Andy Gladstone
body: [@JM](/t5/user/viewprofilepage/user-id/5257581) if my answer helped you, please consider marking it as accepted. Thank you.
PowerUp work-around so checklists show in Timeline?
Asked by Charmaine Moules:

From community chat, i see checklists do not show up in timeline. This is extremely frustrating as it's a must for managing any project.   

Can anyone suggest a PowerUp work-around to get checklists items to show in timeline?   

if not, back to Asana i'll go.

thanks.


Answers:
author: Dreamsuite Mike
body: Hi [@Charmaine Moules](/t5/user/viewprofilepage/user-id/5257489)

Each to their own but having used Asana in the past, I'd choose Trello any day ?

See if my response to this question gets you to where you want to...

<https://community.atlassian.com/t5/Trello-questions/Is-it-possible-to-display-checklist-items-in-the-timeline-view/qaq-p/2402302>

Hope it helps,

Mike

comments: author: Charmaine Moules
body: Thank you for your reply Mike. I'm enjoying Trello.. just really missing the project management element of time and task tracking.


Tags: checklist

power-up
Wrong Week Loads on Calendar Power-up
Asked by Erin Traynor:

When I log into Trello it always loads to the same week in September. I have to click on the "Today" button each time to get it to move to the current date. Is there a fix for this?


Answers:
author: Alina Kurishko
body: Hi Erin,

Welcome to the Atlassian Community!

Hm, I don't see a reason why this would happen. I've also just tested the Power-Up on a couple of my accounts and I can't reproduce this behavior.

May I ask you how exactly you open Trello? I assume you're using Trello in your browser; is that right? Are you clicking any bookmark or using a link saved in your browser's history?

Is there any chance you have bookmarked Trello as a link to a specific month in a Calendar Power-Up? It would look like the following: <https://trello.com/b/BOARD_ID/BOARD_TITLE/calendar/>**2023/08** (I've marked the last bit of the URL in bold which might bring you directly to that month).

I would also suggest clearing your browser's cache and cookies to see if it resolves the problem.

Hope this helps!

Alina \| The Trello Team
How to prevent members from copying lists
Asked by Thiago Ferraz:

How can I stop members from copying my lists inside the board?

They're copying and I'm left with a lot of duplicate lists on the board.

Thank you very much.


Answers:
author: Dreamsuite Mike
body: Friday humor....Ask them to stop doing it [?](https://emojipedia.org/rolling-on-the-floor-laughing/)

On a more serious note, there is no way to archive a list via automation trigger but you could have an automation that says,

> when a list is created by anyone except me, create a card "@username STOP COPYING lists!" in list {listname}

You'd hope if they kept doing it and being embarrassed by the board recognising, it would stop.

comments: author: Nic Brough -Adaptavist-
body: Yup, you have to ask. Anyone who can see stuff can copy it. You've let them see it, they can do what they want with it.
Can I add a task/item to Trello from Google Calendar?
Asked by Ronna Lyr Barzilai:

Hi,  
I can add a new card to a list on trello from an email via my Gmail (that's great by the way)  
but Can I do that also with Google Calendar?  
I have the same recurring task on my calendar (every Sunday and Thursday) and I wish to add it to my board in some way.  
What is the best way to do that?


Answers:
author: Oliver S
body: Hi Ronna, welcome to community! :)

While Trello doesn't natively have that functionality built in, there are a few options available for using Trello with Google Calendar below.

* In Trello Free, the Calendar Power-up is available which allows a one way sync from Trello to Google Calendar, and allows you to import your cards with due dates into Google Calendar through iCal integration: <https://support.atlassian.com/trello/docs/using-the-calendar-power-up/#Enabling-the-iCalendar-feed>
* In Trello Premium, Google Calendar integration is built in and allows you to achieve a similar approach to the Calendar Power-up - but also shows checklist items with due dates: <https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/>. Like the earlier, it's a one way sync - so what's entered in on Trello eventually syncs through to Google Calendar.
* There are a couple of Third-party Power-ups that offer a 2 way Google Calendar sync: <https://trello.com/power-ups/search?q=calendar>. What this means is you can set things up so that cards with due dates added to Trello sync through to Google Calendar and vice-versa. Events added on the Google side will sync back to Trello. Because many of these services are provided by separate companies, outside of Trello, any costs associated with their products are also separate. We're also not able to endorse or provide support for any third-party Power-ups (since we don't work with them directly).

Hope this helps! :)