youngmon/atlassian-qna huggingface dataset:
Sprint start and stop in Jira - how does this impact Jira Align Metrics?
Asked by Diane Reid:

Hi all,

Here is the use case we are looking to "solve" for - wondering if anyone has any insights:

Our two week sprints end on Wednesdays, start on Thursdays and this is how they are hard coded in our Jira and Jira Align projects. Our teams are global so depending on the timezone, some teams choose to technically end the sprint in Jira early on Thursdays to take advantage of the working hours before the rest of the global team is online. However we are unsure how this may impact the sprint metrics being fed to Jira Align.  

Does anyone know if the metrics are calculated based on the official start/end hardcoded for the sprint OR if the metrics are based on when the sprint is \*actually\* started and stopped?  

Thanks for any insight!


Answers:
author: Allan Maxwell
body: I believe all of the Sprint metrics in Jira Align key off the **Sprint Id** rather than Sprint Dates. For example, if a Story is completed in Sprint 3 you will get credit for completing the story even if the team keeps the Sprint 3 open until Friday.

comments: author: Diane Reid
body: Thanks Allan! Ok assuming this is the case, it would not matter if the \*actual\* sprint start/stop in Jira matched up with the pre-defined sprint length in JA. We can also try testing this in our sandbox to confirm but wanted to get some insight from the community. Thanks again for taking the time to reply!


author: Allan Maxwell
body: No ...it will not matter. Jira Align uses something called "sync" sprints. Each team on the same ART (or any team using the same Program Increment) can create their own Jira Sprints with slightly differing start and end dates. These real Jira Sprints will typically automatically map to Jira Align sync sprints. The number of days that they are allowed to vary is configured by your Jira Align Admin. Even real Jira Sprints that do not fall within the configured range can be manually mapped to Jira Align sync sprints as needed.
Jira Align data extract from EI to On Prem Data Lake
Asked by Kiran Yarlagadda:

Can someone help me with the process to extract data from Jira Align EI and host it on On Prem database.

Issue we have currently as I can connect only through my IP address to the EI need to know the process to access the same from a server to run the extract jobs


Answers:
author: Enio Marques Junior
body: Hello Kiran!

You will need to open a support ticket to provide the IP ranges that your company will use to connect to it. Also, if it's a job execution, would be better to ask also for the creation of a SQL user for a service account (you will need to provide the user name to be created).

Regards,

Enio


Tags: cloud
Jira Integration Run Button Missing - Jira Settings > Jira Integration Tab
Asked by Rebecca Hylek:

We have Jira Cloud with a Jira Align Integration. We had sync issues with sprints that needed manual correction which has been completed. To check that the sync is working properly, I would like to manually sync one project.

Instructions on 10X: Jira Management Settings:

1. Open the Jira Sprints tab.
2. From the Boards drop-down menu above the grid, select the boards with the sprints you want to synchronize on demand.
3. Click the Sync Board Now button.
4. To synchronize sprints for the other boards if needed, repeat steps 2-3.

We do not have a "Sync Board Now" button on the Jira Sprints tab.

Following instructions given during our migration, I tried the following:

Jira Settings \> Jira Integration Tab \> Select the Project \> Select the board to sync \> Yes

From that point, I should be able to select the "Run" button however it isn't there anymore.

I'm a Super Admin in our system, I checked with another Super Admin that was able to run a sync on 7/29/22 at 4:48 PM and she doesn't have the "Run" button either.

Where did the button go and how do we get it back?

Thank you!

Rebecca (Becky) Hylek


Answers:
author: Shannon Wright
body: [@Rebecca Hylek](/t5/user/viewprofilepage/user-id/4797610) , I know you stated you are a Super Admin, but I would double-check the role and verify that you do not have the READ-ONLY MODE toggle on next the to following under the Administration section for the role  

JIra Setting

Jira Boards

Jira Sprints

comments: author: Shannon Wright
body: that is the only time I've seen where the buttons to RUN or sync boards would be missing.


author: Rebecca Hylek
body: Thanks Shannon! We found that was the problem. Everything is good now!


author: Heidi Hendry
body: Hi Becky,   
you might wish to remove your phone number from your post so that you don't get spam!  

If Allan's answer doesn't help you, please reach out to [support.atlassian.com](https://support.atlassian.com) and we will help you out.

comments: author: Rebecca Hylek
body: Hi Heidi! Thanks for the tip, I'll definitely remove that!!!


author: Allan Maxwell
body: Becky,

I have noticed that if a Board has no Sprints synced from Jira then you sometimes need to press the **Auto-Sync Jira Align Sprints now** button to make the **Sync board Now** button show up. I have not done enough investigation to determine the exact circumstances that cause this, but you might give it a shot.

comments: author: Shannon Wright
body: Allan, I would love to find out more if you run into that again. I've never seen that happen


author: Allan Maxwell
body: Usually, several of the buttons on the Sprint Tab disappear when Run Sync Now is pressed and return when the operation completes. I think there may be a certain error where the sync does not complete properly and the buttons never reappear. Pressing the Sync Future Sprints button restores all the buttons when it completes normally.

That is what I believe was happening, but I cannot reproduce now.
Objectives Error Meaning: this level is no longer aligned to epics
Asked by Oshun Jones:

What does this error/alert mean? "This level is no longer aligned to epics" See below with a yellow triangle exclamation point.

![image.png](/t5/image/serverpage/image-id/208260iEA92BCB2E8A6048A/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nimeshkumar Patel
body: That simply means the Epic (ID#1978 from the screenshot) can't be associated with Program level Objective (ID#3837) that you are trying to map here as the mapping of your current Objective might not be inline with what you are trying to do here.

Example:

Portfolio Tier--\> Portfolio Epics and

Program Tier--\> Program Feature

Check the current mapping by: Admin--\>Portfolios--\>"Open any objective"--\> in the right side detail panel window Click on "Objectives mapping"--\> Verify and save settings.

Hope this helps.

Regards,

![Obj-mapping0.png](https://community.atlassian.com/t5/image/serverpage/image-id/209615i8026345C9F45DB59/image-size/large?v=v2&px=999 "Obj-mapping0.png")


author: Samit Mehta [321 Gang]
body: A Program level Objective should be associated with Features only. So, your options are to edit the associated Objective and change its level to Portfolio, or disassociate this Objective from the Epic. Only Portfolio level Objective can be associated with Epics.

Since the Objective was already associated to the Epics, it seems the level of the Objective was changed from Portfolio to Program. So, now Jira Align is showing you a warning.

You can view the Audit Log of the Objective to confirm.


Tags: cloud

objective
How to restore deleted Active sprint in Jira Align
Asked by Abhinav Reddy:

Hello,

I have Deleted Active sprint in Jira Align accidentally. Kindly suggest on how to re create the sprint automatically so it is aligned to Jira board.

Thank you!


Answers:
author: Philipp Barry
body: Hi [@Abhinav Reddy](/t5/user/viewprofilepage/user-id/4420488) ,  

The correct answer to this question depends on a lot of context. I advise to reach out to our support team for proper guidance: <https://support.atlassian.com/contact/#/>  

Best regards  

Philipp

comments: author: Abhinav Reddy
body: Hello [@Philipp Barry](/t5/user/viewprofilepage/user-id/4429983)

I found the way to generate the missing Sprint and it is pretty straight forward. Thank you for your response!

Thank you.


author: Philipp Barry
body: Hi [@Abhinav Reddy](/t5/user/viewprofilepage/user-id/4420488)  

I am happy to hear that. If you do not mind sharing it here other community members might benefit from your experience. Please do not forget to describe the context a little bit.  

Best regards  

Philipp


Tags: jira
What level of access is required to access the Program Room?
Asked by Carolyn Cleary:

Hello - I can access the Program Board, but the the Program Room. What level of access is required to access the Program Room?

Thanks!


Answers:
author: Derek Huether
body: [@Carolyn Cleary](/t5/user/viewprofilepage/user-id/4994679)  

Short answer, you need to have a "full access" license.  

If you have access to the Program Board, you may be either an "integrated" user or a "full access" user. Either license type can have access to the Program Board. But if you normally just have access to the team level navigation and not higher in the organization, you may be an integrated user (someone who spends most of their time in Jira).  

If you are a full access user, you just need to ask your admin to grant you access to the Program Room.  

<br />


Tags: permission
how do i calculate team capacity in kanban
Asked by Tolulope F Idowu-benson:

i have a team that uses kanban how do i calculate their capacity


Answers:
author: Kim Herren
body: For Kanban teams, Jira Align calculates a weekly throughput on the number of stories a team completes rather than using velocity. It can be overridden if the calculation needs more time to include more weeks. It also offers the ability to adjust allocations to a team if a member is out of the office for PTO or leave.


Tags: cloud
What are the role IDs for different team types when adding users to Teams using APIs?
Asked by Samit Mehta [321 Gang]:

I was successfully able to use the approach described in the answer to the following question. However, I was able to only figure out one role ID (for Team of Team role in the Program Team).

<br />

<https://community.atlassian.com/t5/Jira-Align-questions/Want-to-add-remove-users-from-team-on-jira-align-using-API/qaq-p/1650568>

The response mentions that one has to specify a role ID, but it didn't mention how to determine the valid role IDs for each type of Team (e.g. Portfolio Team, Program Team, etc).

What are the valid role ids for the various team types?


Answers:
author: Heidi Hendry
body: Hi Samit,

For **System Roles,** the ID for the role can be found by navigating to Administration \> Role \> find the Role, and then it will appear.

![role1.png](https://community.atlassian.com/t5/image/serverpage/image-id/207780i91466583517764FF/image-size/large?v=v2&px=999 "role1.png")

<br />

For **Team Roles:**

|------------------------|------------|
| **Team Level**         | **roleId** |
| Analyst                | 10         |
| Architect              | 8          |
| Developer              | 4          |
| Documentation          | 11         |
| Product Owner          | 6          |
| QA Lead                | 2          |
| Scrum Master           | 1          |
| Stakeholder            | 9          |
| Team Coach             | 7          |
| Tester                 | 5          |
| UX                     | 13         |
| **Program Level**      |            |
| Release Train Engineer | 14         |
| Stakeholder            | 9          |
| Team of Team           | 12         |
| **Portfolio Level**    |            |
| Business Owner         | 15         |
| Enterprise Architect   | 16         |
| Epic Owner             | 17         |

These Role Ids are static across teams and levels. Eg Stakeholder at Team Level and at Program Level has roleID =9

For your reference, you can do a "GET" on a user and it will pull back the following information  

"teams": \[  
{  
"teamId": 1641,  
"teamName": "Portfolio 1 Team",  
"teamType": 5,  
"roleId": 12,  
"roleName": "TeamOfTeam"  
}  
\]  
Here you can see that this user has the "TeamOfTeam" role which is roleId = 12 in the "Portfolio 1 Team" which has teamId = 1641.


author: Heidi Hendry
body: If you are adding users to teams, and want the user to have the default Team Role for the Team, then exclude the **roleId** line from the JSON body of your API request  

```
{
"op":"add",
"path":"/teams/-",
"value":{
"teamId":1385
}
```
Can I duplicate checklists on Jira Align and share it
Asked by rajy rajeeve:

I use Jira Align checklists for Iteration planning, PI planning and Iteration review. I want to be able to create a template for the whole ART , so other teams can use the checklist items for their planning activities instead of creating one every time with multiple checklist items.


Answers:
author: Philipp Barry
body: Hi Rajy,  

Unfortunately checklists in Jira Align cannot be duplicated. However, for your use case a "public individual" checklist might be exactly what you are looking for: Please find more information in our help: <https://help.jiraalign.com/hc/en-us/articles/115000172954-10X-Create-Checklists-to-Guide-Users-Through-Tasks>  

Best regards  

Philipp


Tags: cloud
Feature Backlog is disabled
Asked by Cheri D:

Under Backlog Viewings, Feature Backlog is grayed out. I can only select Story Backlog or Defect Backlog. How can I enable Feature Backlog?


Answers:
author: Cheri D
body: That did it - thank you! When I select a Program instead, I do see the Features Backlog.


author: Rich Sparks
body: If that's the case, it may be because your Tier 1 filter is set for a Team. When you're looking at a Team (whether they're an agile team or a kanban team) you only see the Story and Defect backlog for that team.

If you change your filter to include a Program (or Team of Teams or whatever your terminology is) you will see the Feature backlog.

In the example below, if I pick the Baltimore team, I will only see the Story and Defect backlog, and it will only show work for the Baltimore team. But if I pick the Mobile program, I will see the Feature and Epic backlog as well.

![Screen Shot 2022-07-26 at 11.06.50 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/207910i242423F060EE68CD/image-size/large?v=v2&px=999 "Screen Shot 2022-07-26 at 11.06.50 AM.png")

comments: author: Cheri D
body: That did it - thank you! When I select a Program instead, I do see the Features Backlog.


Tags: cloud
Question on Net Promoter Score Measurement (NPS)
Asked by tim comella:

We will be deploying Jira Align soon, and there is a need to implement NPS (Net Promoter Score) surveys - after enhancement deployments - either at Epic level or at Program Increment (PI) level. What is the best approach to implementing NPS for deployed features so that we can measure improvement reactions from the actual customer experience during live use of those enhancements? Not sure if Atlassian can support this in its product line, or some third party Marketplace add on may be needed. Ideas and recommendations welcome.


Answers:
author: Philipp Barry
body: Hi Tim,  

In Jira Align, NPS-scores can be tracked as Key Result metrics of Objectives. Features contributing towards those objectives can be linked to the objectives to make this relationship transparent.  

Would this functionality possibly help you for the use cases you have in mind?  

Best regards  

Philipp


Tags: cloud
Self-Hosted Install Error (Password Length)
Asked by Keith Mangold:

Hello! I am working on the installation of a Self-Hosted instance of Jira Align for a client.

When executing the: *Run deploy-only-\[CUSTOMER_NAME\].bat,*I receive the error as shown below when it is running the _PremiseDeploy10x.ps1 section:

```
2022-07-19T16:01:17.13 Server:9.9.9.9 Catalog:JiraAlign_ZZZZZZ
2022-07-19T16:01:17.13 Press any key to continue ...
2022-07-19T16:01:24.37 Running database management ...
2022-07-19T16:01:24.39 dbmgmt: C:\ZZZZZZ\Releases\JiraAlign-10.107.4.11\Sources\DbManagement\DbManagement.dll
2022-07-19T16:01:24.39 script: C:\ZZZZZZ\Releases\JiraAlign-10.107.4.11\Sources\DbManagementScripts
2022-07-19T16:01:24.39 DbVersion:10.107.4.20033
2022-07-19T16:01:25.94 Standard output:
2022-07-19T16:01:25.94 [16:01:25 INF] Upgrading AgileCraftServer
2022-07-19T16:01:25.96 [16:01:25 ERR] Upgrade failed due to an unexpected exception:
2022-07-19T16:01:25.96 System.ArgumentException: The value's length for key 'password' exceeds it's limit of '128'.
2022-07-19T16:01:25.96 at System.Data.SqlClient.SqlConnectionString.ValidateValueLength(String value, Int32 limit, String key)
```

The password is less than 128 characters, but assuming there is some encryption going on which is leading to an expanded value, then leading to this error.

Following the Self-Hosted Guide 10.99.2 for Jira Align 10.107.4.11.

Any ideas on a resolution?

Thank you!


Answers:
author: Enio Marques Junior
body: Hi Keith, that's an interesting error.

How long is the password?

Are there any "=" characters in it? If so, would be worth a try to generate a new one without such a character and try again.

I think the best way would be to open a ticket with the support team for better troubleshooting.

comments: author: Keith Mangold
body: Hi Enio,

The password is only 16 characters long; only A-Z a-z and 0-9, no special characters.

After doing some debugging on _PremiseDeploy10x.ps1, it looked like it was getting the wrong password from somewhere, and that password did have an = in it. For the life of me, I can't figure out where it was getting that password though.

I got around it by setting the password variable value manually right above this step and ran it successfully.

So I am good for now.

Thanks!

Keith


author: Enio Marques Junior
body: Hey Keith, thanks for the response.

Once the deploy script is executed, the connection string used to connect is placed into the JA_HOME/_Cust/web.config file, maybe that's where it was getting the value from.


Tags: server
Key Results in Enterprise Insights?
Asked by Ian C:

Hi all,

I'm new to the EI schema, but can't seem to find where the Key Results are located. Any ideas?


Answers:
author: Sam Tsubota
body: [@Ian C](/t5/user/viewprofilepage/user-id/4986907) The Key Results are located in the current_dw.Metric and the Key Results check-in values are in the current_dw.Metric Value table


Tags: enterprise
Can Jira Align (cloud) integrate with Jira Work Management (cloud)?
Asked by Paula Hidalgo:

We currently use the Jira Align Cloud to Jira Software Cloud integration. We have some teams (such as Finance) for which Jira Work Management features (Calendar view, spreadsheet-like in-line update, etc.) are better suited. Can a company-managed Jira Work Management board be integrated with Jira Align?


Answers:
author: Philipp Barry
body: Hi Paula,  

As of to date, a company-managed Jira Work Management project can be integrated with Jira Align with limitations. The limitation is that a JWM board cannot be integrated with Jira Align, only the project. This results in all work object data flowing across correctly while Jira Align will have limited capabilities to understand the scheduling of those work objects.  

Setting up a Jira Align - JWM integration is quite straightforward:

1. Make sure the work of the JWM teams has a team field on it and that team field is populated with data which represents the respective team.
2. Create the respective teams in Jira Align as Kanban teams.
3. Under *Jira Align \> Administration \> Jira Settings \> Manage Projects* add the respective project.
4. Under *Jira Align \> Administration \> Jira Settings \> Manage Projects \> Manage Custom Fields* map Jira Align teams and team field values.  
5. Map further integration information as needed (for example in- and outbound state mapping).

I hope this answers your question.  

Best regards  

Philipp

comments: author: Paula Hidalgo
body: [@Philipp Barry](/t5/user/viewprofilepage/user-id/4429983) - Thank you for the answer we will try this on our Align sandbox.


Tags: jira-core-cloud

jira-work-management
Can I make all Jira statuses being displayed on Jira Portfolio Plans - including "Done"?
Asked by Renate Zaininger:

I created an Advanced Roadmap (Plan) for one of my Jira projects. Four statuses defined: "Ticket created", "Waiting for Approval", "On hold" (for which display works fine) as well as "Accepted" and "Rejected" - which correspond to issues with status "Done" and which I want to be listed as well. Even applying a Filter (ticking all status checkboxes) does not resolve the issue. Any advice from the community?


Answers:
author: Eddie Meardon
body: Hi [@Renate Zaininger](/t5/user/viewprofilepage/user-id/5066977),

Two options might help you here:

1. Advanced Roadmaps handles completed and resolved issues differently than the rest of Jira Software. We talk about it more in the documentation, which you can read here: [How Advanced Roadmaps handles completed and resolved issues](https://support.atlassian.com/jira-software-cloud/docs/how-advanced-roadmaps-handles-completed-and-resolved-issues/)

2. If that doesn't help, then I encourage you to reach out to Atlassian support at [support.atlassian.com/contact](http://support.atlassian.com/contact). They're pretty helpful when it comes to use cases like this.

Does this help?

Cheers

Eddie

comments: author: Renate Zaininger
body: Hi Eddie, thank you for your insight, gives me the direction to investigate further.

Kind regards

Renate


Tags: advanced-roadmaps
User stories disappear from the roadmap view
Asked by John Baker:

I created a roadmap consisting of sagas, epics and user stories. This has been in use for around 6 months. Now certain user stories are no longer being displayed in the roadmap although they are still displayed in the "issues in epic" section of the parent epic. This seems to only affect stories with status "resolved". When I clone the disappeared story it is displayed as it should be even though the status is still resolved.

Is there perhaps some logic which removes resolved issues from the roadmap after a certain period of time? If so can I disable that somehow?


Answers:
author: John Baker
body: I found this comment to a related issue from [@Roi Fine](/t5/user/viewprofilepage/user-id/434632) :

"The Advanced Roadmap plan filters out issues that were already resolved. **The default is filtering issues that were resolved more than 30 days ago.** You can change that to any time you'd like it. Just go to the plan configuration and select issue sources in the side nav. "

Sorry about the dumb question, but where do I find the plan configuration?

comments: author: John Baker
body: All good, found the configuration and changed the time period to 365 days.


Tags: advanced-roadmaps