youngmon/atlassian-qna huggingface dataset:
Maintenance
Asked by Robert Jackson:

Hello all,

I have been using confluence for approx. 3 months now. I have been monitoring logs for a while correcting issues as I have found them. (Mostly me breaking stuff like installing ssl and losing the ability to create a space since I did not update the Server Base URL in the General Configuration control panel).

Banter aside: **Is there any recommended Maintenance schedule that I should perform?**

I have noted that my server has started to accumulate quite a few backups (I am looking at 99 now). If I do remove these backups would that interfere with my ability to view page history. I imagine that this backup is of some confluence databases and revision history is stored in the confluence database tables and not in these backups. Is this a correct assessment?

Would there be any other things that would be considered confluence best practices?

Thanks for reading all.


Answers:
author: Nic Brough -Adaptavist-
body: For most systems, there's not much more than some basic housekeeping to do:

1. Keep an eye on the size and number of log files - you might want to consider some log rotation if they grow
2. As you noted, automatic backups will accumulate - it is perfectly safe to delete these, the page history is in the database. Either set up a script to kill the old ones, or change the naming of them in the Confluence UI such that they overwrite older copies (if, for example, you used day of the week as the name, you'd only ever have seven of them, as next Wednesday's backup would overwrite last Wednesdays). Note however, that the xml backups are not the recommended backup regime for medium to large Confluences - you should do those via standard database tools.
3. As an admin, keep an eye on the system size and age of pages (there are add-ons that can help) and winnow out unused pages and personal spaces from people who have left.
4. As you're already doing, read the logs regularly, and look for problems

comments: author: Davin Studer
body: To go along with Nic's point 2 it's not a terribly great idea to have your backups on the same machine that you are backing up. So, you should look at something a little more robust. If you have a more standard database/machine backup strategy already in place then you could turn off the Confluence scheduled backup task.


author: Ingrid Nicholls
body: Hi there,

I'm relatively new to Confluence... How do we see the logs and the backups? I.e. can we put some address in the windows explorer bar and then see the folder(s) where these are kept?

Also, how do we monitor the system size and see the old pages so that we can weed out things that aren't being used anymore?

Thank you,

Ingrid


author: Nic Brough -Adaptavist-
body: No, not unless you've installed software to serve up the logs as web pages (bad idea, as it might leak sensitive information).

You need to go on to the server to check logs.

Monitoring is a whole different topic - I'd raise that as a new question, as it's an interesting one, and deserves a wider audience than just the few people here.


author: Ingrid Nicholls
body: Thanks Nic, I will do that.


Tags: confluence-administration
How to create a distribution list? is grouping and the distribution list are same, and how to add DL to the ticket CC list in email.
Asked by Amrusha Nekkanti:

Hi,

We are new to JIRA, we don't know how to create a Distribution list. My main goal is: "Ticket CC List: Identify and Implement a mechanism for a DL email that can be copied on to the Ticket by the Customer or by the Service Ag ent". Can you please give me a way to do that.


Answers:
author: Nic Brough -Adaptavist-
body: JIRA is an issue tracker, not an email service.

If you want to send email to a "distribution list", then you'll need some way to add that into JIRA - the usual trick is to have a dummy user with the d-list's email associated with it, so you can include that.

The other option is to replicate the list inside JIRA, using a group, but you'll need to remember that is not a proper d-llist and will need to be maintained inside jira.

comments: author: Amrusha Nekkanti
body: Can you please give me an in detail note(Step-by-Step process) on this phrase "to have a dummy user with the d-list's email associated with it, so you can include that".


author: Nic Brough -Adaptavist-
body: Create a new user, give them the email address of the d-list. I'm not sure I can tell you any more than that without looking like I'm trying to teach you how to use a computer.


Tags: moderators
Export of Space Doc/PPT/Pages etc individually
Asked by Greg Della-Croce:

We are using Confluence 5.8.14

We have a Space that has about 40 documents associated with it. They are a mixture of Word, PPT, PDF, and pages with notes and comments. As the information is no long needed in Confluence we wish to export the information (which the own feels may still be valuable). However we do not wish to export to one large Word or PDF document. We would like to export each to its own document.

Is there a way to do this with a single command or must we go through each page individually and export each attached doc individually? While doing each one individually for this person, we have others asking the same question that have much larger sets of pages with attachments where doing it one at a time would be a ++lot++ of work.

Thanks for the help!

Greg


Answers:
author: Greg Della-Croce
body: Sorry I thought that I had clicked the Server.


author: Steven F Behnke
body: Can you let us know if you're on Server or Cloud? It may help.


Tags: confluence-server

export
How do I merge cells? All I see is change color
Asked by Anne Squire:

*This question is in reference to Atlassian Documentation: [Tables](https://confluence.atlassian.com/pages/viewpage.action?pageId=136463)*

Ask your question here...


Answers:
author: TomC
body: Anne,

See below...just select the cells you wish to merge and click the below icon...

image2016-6-30 14:24:34.png  
[](https://community.atlassian.com/t5/Confluence-questions/How-do-I-merge-cells-All-I-see-is-change-color/qaq-p/7547?attachment-id=8135){#link_1186ae2a4a9d35}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/1239/1/image2016-6-30%2014%3A24%3A34.png){#display_1186ae2a4a9d35_0}


Tags: table
Adding confidential disclaimer
Asked by Admin:

*This question is in reference to Atlassian Documentation: [Changing the Look and Feel of Confluence](https://confluence.atlassian.com/pages/viewpage.action?pageId=792499491)*

How do I customize Confluence so that a disclaimer is added to every page?


Answers:
author: Stephen Deutsch
body: I would think that there would be more documentation for this, but it's pretty easy if you're using the default theme: <https://confluence.atlassian.com/doc/switch-to-the-default-theme-790795554.html#SwitchtotheDefaultTheme-Edittheheader,footerorcustomsidebarcontent>

Just insert the disclaimer using the old-style wiki markup in the header or footer section of the customization section :smile:


author: Steven F Behnke
body: This is Confluence Server, yes?


Tags: look-and-feel
You are not permitted to perform this operation
Asked by Austin Yockel:

I'm trying to edit a page that I created, but when I click Save, it gives me "Not Permitted. You are not permitted to perform this operation."

I'm using an LDAP synced account and am part of the confluence-administrators group. Why am I getting this error?


Answers:
author: Chander Inguva
body: Hey Austin,

Please go to view mode of the page. Click on Restrictions and see if any editing restrictions are placed.

restrictions-1.PNG

If you want yourself to edit the page, Please add yourself to have editing permissions, save and then try editing the page and you can successfully save the page.

edit-restrictions.PNG

Hope this helps

Regards

Chander Inguva  
[](https://community.atlassian.com/t5/Confluence-questions/You-are-not-permitted-to-perform-this-operation/qaq-p/209403?attachment-id=7432){#link_1186ae2a480767}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/35349/1/restrictions-1.PNG){#display_1186ae2a480767_0}  
[](https://community.atlassian.com/t5/Confluence-questions/You-are-not-permitted-to-perform-this-operation/qaq-p/209403?attachment-id=7433){#link_1186ae2a480767_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/35349/2/edit-restrictions.PNG){#display_1186ae2a480767_2}


author: TomC
body: Hi Austin, As a Confluence Admin, you have access to view pages but possibly not to edit them. Check page restrictions and space permissions. It's likely one of them (I can't recall if one or both can play a part here, but it's a quick check on your end). I think one of them will be where the hang up is - please advise how it goes!

comments: author: Austin Yockel
body: Strangely enough, I had to add confluence-administrators to the space permissions, even though it says that group has all permissions anyway.

Thanks!


author: Adam Ellenbogen
body: Thank you! I know this article is over a year old, but it just helped me after upgrading my staging site to Confluence 6.4. Strange that it needed the confluence-administrators group though.


Tags: confluence-administration
supported java versions in release 5.9.12
Asked by Loyd Wheeler:


Answers:
author: Chander Inguva
body: Hi Loyd,

Supported version of Java are 1.8 except `Java 1.8.0_25, ``1.8.0_31 and `Java 1.8.0_45.

Reference : <https://confluence.atlassian.com/conf59/supported-platforms-792499889.html>

java-version.PNG

<br />

Hope this helps

Regards

Chander  
[](https://community.atlassian.com/t5/Confluence-questions/supported-java-versions-in-release-5-9-12/qaq-p/78220?attachment-id=8185){#link_1186ae40e232f3}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/13187/1/java-version.PNG){#display_1186ae40e232f3_0}


Tags: confluence-administration
Confluence - Space Admin
Asked by Jen Hamilton:

I do not have the options to for space admin even though I have admin rights. I want to be able to categorize spaces.


Answers:
author: Mick Davidson
body: Admin and permissions are explained here: <https://confluence.atlassian.com/conf56/global-permissions-overview-658737117.html>


author: Nic Brough -Adaptavist-
body: Confluence admin doesn't mean space admin automatically. The space permissions are up to the owners, and they probably don't include you.

As a Confluence admin though, you always have access to the permissions of a space, even if you have no other access. You should be able to go to Confluence Admin -\> Spaces and drill down into the permissions for the one you need (I tend to add the confluence admin group to the space administrators rights everywhere)


Tags: confluence-administration
Page not displaying anything but html macro
Asked by Joe Lindsay:

I have added a html block to generate some buttons to navigate with.

When I save the page only the buttons are displayed. There are other macros on the page but they do not show:

image2016-6-30 16:37:35.png

image2016-6-30 16:38:12.png

Is the macro overriding the other content on the page?  
[](https://community.atlassian.com/t5/Confluence-questions/Page-not-displaying-anything-but-html-macro/qaq-p/98760?attachment-id=4114){#link_11906a70374e66}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/16515/1/image2016-6-30%2016%3A38%3A12.png){#display_11906a70374e66_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Page-not-displaying-anything-but-html-macro/qaq-p/98760?attachment-id=4115){#link_11906a70374e66_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/16515/2/image2016-6-30%2016%3A37%3A35.png){#display_11906a70374e66_2}


Answers:
author: Steven F Behnke
body: Do not use HTML, HEAD, or BODY tags in the HTML macro. I think that's it.

comments: author: Joe Lindsay
body: Excellent thanks! Fixed the problem right away


author: Steven F Behnke
body: Cool, glad that was it.

The html macro is probably a simple macro like so:

```
&lt;html&gt;  $body&lt;/html&gt;
```

Where $body is the value you're placing inside the macro.

The additional \<body\> tags conflict with Confluence's tag.


author: Chander Inguva
body: Yes Joe, As Steve suggested please remove html and body tags and try

html-2.PNG

html-1.PNG

Regards

Chander

[](https://community.atlassian.com/t5/Confluence-questions/Page-not-displaying-anything-but-html-macro/qaq-p/98760?attachment-id=3807){#link_11906a85c0faed}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/16517/1/html-2.PNG){#display_11906a85c0faed_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Page-not-displaying-anything-but-html-macro/qaq-p/98760?attachment-id=3808){#link_11906a85c0faed_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/16517/2/html-1.PNG){#display_11906a85c0faed_2}

comments: author: Joe Lindsay
body: Worked! Thanks for the help!


author: Chander Inguva
body: Great!!


Tags: html

html-macro
Connecting Confluence to JIRA for User authentication
Asked by Richard Cross:

*This question is in reference to Atlassian Documentation: [Connecting to Crowd or another JIRA application for user management](https://confluence.atlassian.com/pages/viewpage.action?pageId=749382798)*

I am having trouble configuring this... I've entered the site URL of my JIRA instance, but the Save \& Test button is greyed out and the test button returns an error:

```
Connection test failed. Response from the server:com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
```

I've also tried from the JIRA side (even though the documentation specifies that you should start with the client).

What have I missed?


Answers:
author: Richard Cross
body: Ok - seems the documentation is wrong. You need to set up the server first (i.e. JIRA), not the connecting client (Confluence in my case).

comments: author: Colin Higbie
body: I have the exact same problem where the Save and Test button is disabled, but everything is set up correctly in JIRA. I'm certain it's correct in JIRA because it worked before we upgraded Confluence and nothing has changed in JIRA.


Tags: confluence-administration

jira-administration

user-management
Lost space tools in sidebar
Asked by Ros McMahon:

I changed to another Theme and now I can't see the space tools in the sidebar. Can you help please?

Many thanks

Ros


Answers:
author: Stephen Deutsch
body: You must have switched to the Documentation theme. In the Header, there will now be a new menu option called "Browse". You can find the Space Admin menu there, where you can change the theme back if you want.
Show Service Desk SLA reports on Confluence
Asked by JM:

Hello!

There is any way to show the SLA reports from Service Desk on a Confluence page?

Regards


Answers:
author: Micha
body: Dear community,

<br />

Is there a clear answer to this question? Why is it so hard to get SLA reports directly on a Confluence page?! This should be one of the reasons clients will use Confluence and Jira together right?

Kind regards,

Micha


author: Markus P?hler
body: I am also trying to include SLA statistics from JIRA Service Desk to a Report created in Jira. Looks like rocket science.

Would be highly appreciated if anyone has a solution.

PS: Since I am able to handle SQL and PowerBI, anyone who can provide good working SQL queries for Jira to run reporting about issues and SLA is highly welcome to share that.

Thanks

comments: author: Ren? Baudner
body: [@Markus P?hler](/t5/user/viewprofilepage/user-id/2538258)

I am pretty much in the same situation at the moment. Have you found a solution for this? The only thing I found was <https://kintosoft.atlassian.net/wiki/spaces/SFJ/pages/52981672/Service+Desk+JIRA+Java+API> but the mentioned tables are not existing....

Cheers,

Ren?


author: Andrea Carl
body: You could use an iframe macro alone or if you embed the iframe macro within the div macro and set the style, you can capture a specific area of a page, which would be your service desk report.


Tags: confluence-administration
How to create Atlassian Cloud account?
Asked by venkata satya pradeep rayapudi:


Answers:
author: Bhushan Nagaraj
body: Hi Venkata,

If you are referring to signing up for a cloud instance of one of the Atlassian Products, you should be able to sign up for an account from the products page by clicking on Get Started or Try for Free. Or visit the pricing page on each of the product.

If you are referring to creating an Atlassian ID account, visit my.atlassian.com
How do I render SVG files in Confluence
Asked by Erik Saline:

How do I get SVG images to render as the image and not the paper clip icon in Confluence 5.8.4? I followed the details here with no luck, <https://bobswift.atlassian.net/wiki/display/info/How+to+display+SVG+attachments+in+Confluence>.

Using the HTML Macro works but it we would like it to work through the attachments feature.

Any ideas would be very help!

Screen Shot 2016-06-29 at 3.08.32 PM.png

[](https://community.atlassian.com/t5/Confluence-questions/How-do-I-render-SVG-files-in-Confluence/qaq-p/403841?attachment-id=9855){#link_1186afcaa25671}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/68349/1/Screen%20Shot%202016-06-29%20at%203.08.32%20PM.png){#display_1186afcaa25671_0}


Answers:
author: Trevan Householder_Isos-Tech-Consulting_
body: We've wanted to do this as well. However, following the instructions in the article didn't work for us (Confluence Server 5.8.17. Adding that line to mime.types didn't do the trick for us. (yes, we restarted.))

Last night, we found this trick to make it work:

Upon editing the Confluence Page:  
1) Type '!' then select the attached SVG  
2) It renders inline  
3) Adjust the image size as needed.

comments: author: Patrick O_Connell
body: Well!

We're running 6.9.0/server here, and I can confirm that this works. I was particularly interested in animated SVG, so I tested with both. It works with both static and animated SVGs.

Sneaking in the back door, as it were!  

<br />

Best,  
Pat O'Connell  
Technical Writer  
MindGeek Montreal


author: jason_s
body: This works for me as well with Confluence 6.15.9.

<br />

I'm not sure why drag-and-drop doesn't work, though, the way other image files like .png and .jpg do.


author: Doug Swartz
body: Here's a real ugly way to do it.

Embed the SVG code inside an HTML macro.

You wouldn't want to do this way all the time, but it works.

comments: author: Erik Saline
body: Thanks for the quick response, I forgot to mention that the end user does not want to use the HTML macro feature.
How to update spacing when pasting Word table into Confluence?
Asked by RK:

When I copy the table from the wod doc into Confluence, it appends double quotes. Of course, I can remove the double spacing with shift enter but I lose the formatting.

++word-doc-copy.PNG++

Confluence page adds double spacing:

confluence-page-paste.PNG  
[](https://community.atlassian.com/t5/Confluence-questions/How-to-update-spacing-when-pasting-Word-table-into-Confluence/qaq-p/175408?attachment-id=8030){#link_1186b01965562d}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/29327/1/word-doc-copy.PNG){#display_1186b01965562d_0}  
[](https://community.atlassian.com/t5/Confluence-questions/How-to-update-spacing-when-pasting-Word-table-into-Confluence/qaq-p/175408?attachment-id=8031){#link_1186b01965562d_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/29327/2/confluence-page-paste.PNG){#display_1186b01965562d_2}


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: From Confluence to JIRA, it is not possible. JIRA uses wiki markup but Confluence uses xhtml. Reverse is possible using Confluence's wiki markup macro.

comments: author: RK
body: Pressed enter too early, attached tables, paste looks fine, just need to remove double spacing.


author: Steven F Behnke
body: So this is only about Confluence, not JIRA at all?


author: RK
body: yes, fixed title!


Tags: ms-word

table
Page Properties Report macro performance
Asked by Orlando Escobales:

Hello All,

Hope you are doing well. I was hoping to get some information on the Page Properties Report Macro. Is there any way to get some kind of table of how the Page Properties Report Macro performs, depending on the amount of sources? something like:

\|#ofSource\|1-50 total\|1-100 total\|Latency\|   
\| 1 \| 20 sec \| 45 sec \|   
\| 2 \| 25 sec \| 50 sec \|

Thank you!


Answers:
author: Rolf Eckardt
body: PageProperties.png

here you can see how the response times of page properties report grow with number of report pages in our instance on 5.9.2 The green line is the time used from the moment the page is loaded until the moment when the report is rendered. Hope this helps  
[](https://community.atlassian.com/t5/Confluence-questions/Page-Properties-Report-macro-performance/qaq-p/195033?attachment-id=2505){#link_1186b01021ef2f}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/32816/1/PageProperties.png){#display_1186b01021ef2f_0}
Let users ask anonymous Questions
Asked by Madhusudhan Matrubai:

I have a requirement to allow users to ask questions anonymously in Confluence. So I'm thinking of using Bob's swift Run macro to achieve this except that I want to submit the question as pre-selected user name "anon" . Do anyone have experience using run macro with Questions.


Answers:
author: Rodney Hughes
body: Create an anonymous user login account with the username and password known to everyone even if they have their own username ....

or create a public access no login Space ... although opening that to anyone to post a comment is really opening your system to al sorts of spam and problems

but surely either is a bit counter productive to the premise of a collaborative Knowledge Management System

comments: author: Madhusudhan Matrubai
body: Thanks @Rodney Hughes , I have that approach already in place. I was hoping to make this experience a little more seamless by inserting the run macro on the page. Imagine if they want to submit Questions anonymously they hit this button and a pop-up with fields identical to Questions will collect the data and submit to Confluence except that user creds are masked with this "anon" user.

I couldn't find a way to pass the data to Confluence Questions and hence was my query here. Hope that explains.

Thanks


author: Rodney Hughes
body: what is the Run macro - I have some, applications that could do with such a pop up dialogue


Tags: bob-swift
create a survey in confluence
Asked by David Gilbey:

Has anyone created a basic survey in confluence? If so how? im interested in keeping track of responses to questions on a page template I have created and want to summarize the results. Can confluence handle this?


Answers:
author: Rodney Hughes
body: There are several survey plugins in the Market Place

comments: author: David Gilbey
body: Thanks Rodney. Does not look like there are plug ins for Confluence cloud


Tags: cloud

confluence-cloud