youngmon/atlassian-qna huggingface dataset:
Problem with process cause load cpu
Asked by Denis:

Hello,

from 2 days, the user "confluence" cause a 100% CPU load with process "-bash"

How i can stop this problem?  

Thank you


Answers:
author: Daniel Eads
body: Hi Denis,

Given the timeframe you mentioned, what you've described is an active exploit that attacks the CVE-2019-3396 Widget Connector vulnerability from March 20th ([see Confluence Security Advisory - 2019-03-20](https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html)).

The first step in fixing this is upgrading to a Confluence version that is not affected by the vulnerability. The latest releases are:

* 6.6.13 (6.6 is an [Enterprise release](https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html))
* 6.12.4
* 6.13.4 (6.13 is an [Enterprise release](https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html))
* 6.14.3
* 6.15.2

Secondly, the [LSD malware cleanup tool](https://git.laucyun.com/security/lsd_malware_clean_tool/blob/master/README.md) will be useful for removing the Kerberods malware. I would recommend executing cleanup *after*upgrading Confluence to a patched version so there's no possibility of re-infection while you work on the upgrade.

Please let me know if you have more questions!  
Daniel \| Atlassian Support


author: Rafael Pinto Sperafico
body: Hi [@Denis](/t5/user/viewprofilepage/user-id/2161707) ,

Perhaps you should consider reviewing if any of Confluence internal process is causing this increase on CPU load by [Generating a thread dump](https://confluence.atlassian.com/kb/generating-a-thread-dump-794369342.html "Generating a thread dump"). There is a script you could use to generate a set of thread dumps along with CPU usage, so you could review which thread is consuming the most of CPU.

Open up the CPU files created, get the highest CPU usages and convert them into HEX <https://www.binaryhexconverter.com/decimal-to-hex-converter> so you can review its representation in THREADs.

The script creates 1 CPU for 1 THREAD, so you should be comparing the timestamps in the files generated. In this way, when converting PID to HEX, you will be comparing information from a THREAD that relates to CPU taken at the same moment.

In case you are unfamiliar with this troubleshooting process, perhaps you should consider getting in touch with Atlassian Support, so they can provide you with assistance on this issue by gathering more information about your system and instance through Confluence Support Zip and others.

Hope the above helps.

Kind regards,  
Rafael


Tags: atl-confsec

confluence-server

server
Cannot paste an image from the Windows clipboard into a Confluence page I'm editing
Asked by Michael Green:

Cannot paste an image from the Windows clipboard into a Confluence page I'm editing !

When are Atlassian going to fix this VERY basic missing feature ?

(which apparently used to work in Chrome but has been broken for a very long time)_

OLD / invalid community post (no longer works / not relevant apparently)

<https://community.atlassian.com/t5/Confluence-questions/Paste-screenshots-and-images-into-Confluence/qaq-p/244>


Answers:
author: Rafael Pinto Sperafico
body: Hi [@Michael Green](/t5/user/viewprofilepage/user-id/3026574) ,

Regrading Confluence, which version are you running? Is it Cloud or Server version?  
Regarding Chrome, which version are you running? Which plugins you have installed in Chrome? Does it work in Incognito Window mode?

Kind regards,  
Rafael

comments: author: Michael Green
body: Server:

[Atlassian Confluence](http://www.atlassian.com/software/confluence) 6.10.2


author: Hardy
body: We using Confulence Version 7.17.2 self hosted Server.

We use Firefox 100. The image name is always grafik.png.

Now i treid with the Chrome Browser Version 101.0.4951.64 and here I get a correct file name with timestamp e.g. image2022-5-12_10-50-39.png

There seems to be a problem with the new Firefox version.
Unable to Edit wiki page
Asked by Kishore Kumar Manthripragada:

I am getting below error when I try to edit any page

#### This Confluence installation is not licensed for additional users {#toc-hId--739231688}

You have exceeded the maximum number of users for your license. You will still be able to view content, but in order to create or edit content, you must reduce the number of active users in the installation.

There are two ways to reduce the number of active users:

* Disable users
* Delete users

To disable or delete a user, visit the [Users](https://wiki.corp.adobe.com/admin/users/browseusers.action) page then search for their name. After following the appropriate link you can choose the 'Remove' or 'Disable' option.


Answers:
author: Nic Brough -Adaptavist-
body: This is exactly what it says - you have added too many users to the groups that control the "can use confluence" global permission, and gone over what you are licenced for.

You have two options:

* Do what it says - disable users until you have no more than you are licenced for (don't delete, you might want to get them back)
* Get a licence for the next tier up. Your admins can still log in and get to the licence admin to paste the new key in
Problem getting self-hosted server installed
Asked by Jon Tandy:

We had Confluence running, but had to reinstall on a new EC2 instance of AWS. I tried installing and got to the point of connecting to our existing SQL server, but it failed to connect.

After failing to get that accomplished, I chose one of the other options to do a local installation just to get the installation completed, and then go back and change to a real SQL server. But each of those options failed. Then I had no way to go back and retry.

Then I tried to uninstall and reinstall, so I could start over. After doing all that, nothing works. I am getting an error from the 'localhost' using browser. It goes to http://localhost/bootstrap/selectsetupstep.action and the errors (in part):

A system error has occurred --- our apologies!

Cause  
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.spring.container.SpringContainerContext.getComponent(SpringContainerContext.java:48)

This is running on a Windows Server 2019 DataCenter, 64-bit.


Answers:
author: Edwin Kyalangalilwa
body: Hi [@Jon Tandy](/t5/user/viewprofilepage/user-id/3026074) ,

Check under Confluence home directory and confirm that the application is pointing to a home directory.

For example:

```
C:\Program Files\Atlassian\Confluence\confluence\WEB-INF\classes\confluence-init.properties
```

will have an entry like:

```
confluence.home = E:\\ApplicationData\\Confluence
```


Tags: confluence-server

server
Can I filter the live search that it only returns a result from certain pages within a space?
Asked by Jack_Balansag:

Because we have plenty of spaces, I have created my own search within my space coz I don't want to use the global one. Say I have a space called Support with several pages namely; Accounts, Billing, Technical and Process. In the Accounts page, I have also another search which should only return pages related to Accounts only.

How can I accomplish this?


Answers:
author: Dominic Lagger
body: HI [@Jack_Balansag](/t5/user/viewprofilepage/user-id/3026057)

I'm not sure, whether this is the right solution for you. But I think, you could create a "livesearch" in one of you pages, which just searches the space and pages with a specific label.

Otherwise the global search can search also just in one space. And there you can also search just in pages with a specific label
> Use the labelText: prefix to search specifically for content that has a specific label.

[Here is a link](https://confluence.atlassian.com/doc/confluence-search-syntax-158720.html) for everything about search in confluence.

Hope this helps

comments: author: Jack_Balansag
body: Hi [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) ,

Thanks for the help. I'll bookmark this link you've given. I can use this in the future.

Meanwhile, I have figured out why the search by label didn't work. I felt so dumb. It says on the instruction that each label is separated by a comma, but I used semi colon. That's why it didn't work.


author: Jack_Balansag
body: <https://confluence.atlassian.com/doc/livesearch-macro-163415902.html>

comments: author: Jack_Balansag
body: Thank you, @\[deleted\] !


Tags: cloud

confluence-cloud
Any tips on how to get your company to start using confluence?
Asked by Brandy Rodriguez:

I have been charged with the task of writing up process documents for the accounting department at my job and they currently save everything in about 45 different folders on 5 different shared drives and have multiple copies of the same documents.

Because of this I am wanting to find a more efficient way to store our processes but I'm not sure how to approach getting my whole department on board with starting to use confluence. Any ideas?


Answers:
author: Edwin Kyalangalilwa
body: Hi [@Brandy Rodriguez](/t5/user/viewprofilepage/user-id/3025620) ,

An option is to sign up for a testing environment where you can showcase Confluence.

Converting one of the existing folders into a space.

<http://go.atlassian.com/cloud-dev>

Making sure everything looks fantastic - [Pages and blogs](https://confluence.atlassian.com/doc/pages-and-blogs-320602215.html)

Once they're on board, you sign up for a license

[Try Confluence](https://www.atlassian.com/software/confluence/try)
Integration with Microsoft Teams
Asked by PalmBeach2210:

Can a webhook be created to post between Confluence and Microsoft Teams?


Answers:
author: David Laperle
body: Easy answer is following:

1. If cloud there's a webhook system you can use.

2. If using confluence-server vote on this <https://jira.atlassian.com/browse/CONFSERVER-52487?_ga=2.124658701.668603039.1554903625-1379774044.1525809726>


Tags: confluence-server

server
Best practices for attractive Confluence pages. (Server)
Asked by Nancy Bonanno:

We are really pushing Confluence and I have a lot of buy in. But the pages often look crowded or the images don't align or the pages are confusing... Does anyone have good advice or best practices for designing attractive Confluence pages on Server?


Answers:
author: sraynes
body: This link [suggests](https://community.atlassian.com/t5/Confluence-questions/Vertical-line-between-images/qaq-p/957888) using html and is the closet thing I've found from making a vertical line   

<br />


author: Dominic Lagger
body: Hi [@Nancy Bonanno](/t5/user/viewprofilepage/user-id/569468)

First of all I would recommend to use [page layouts](https://confluence.atlassian.com/doc/page-layouts-columns-and-sections-275188613.html#PageLayouts,ColumnsandSections-TheSectionandColumnmacros). When I create a page, I make sure that every title / subtitle is in his own page layout.

A good seperator of a page is the horizontal rule, which you can add with four hyphens and Enter (----).

The 3rd tip I can give you is: Don't write miserably long pages, work with hierarchical subpages.

These are some little tips in a very short form.

comments: author: NancyB455
body: Thanks so much!


author: NancyB455
body: Oops - hit return too soon.

I too like the horizontal rule, but is there any way to get a VERTICAL rule? Sometimes I'd like to put a thin grey line between vertical section divisions.

My own tips are:

I like to use the hideElements macro to make my pages cleaner.

I often insert a blank section between other sections just to put some white space between elements.

And I like to use tables to line things up, then add CSS to the style sheet to hide the table gridlines. (I can only do this on Spaces where I want ALL the tables to have no grid lines. Any idea how I can hide table gridlines on just one page? I've tried inserting html into the source code, but it didn't work.)


author: Dominic Lagger
body: I'm glad it helped a bit.

As far as I know, there are no ways to do a vertical line.

I like your idea to insert a blank section. I do this often, but with a horizontal rule in it.

At the end, if you try for yourself, you will get the best out of confluence and for your needs :)


Tags: confluence-server

server
Where to find tutorials
Asked by Nicolaj Hvid:

Where can I find updated resources on getting started with confluence?  
Lots of documentation but none of it seems to be documenting latest releases


Answers:
author: Saumya Sunder[Appfire]
body: Follow the steps mentioned by @[Martin Ottesen.](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1119087)

<https://community.atlassian.com/t5/Confluence-questions/Confluence-cloud-version/qaq-p/349901>

Once we have the version, the rest is easy. Language translations are done on one source page, so that has no connection with a version.

comments: author: Nicolaj Hvid
body: ### Confluence 1000.0.0-4fab19063c0 {#toc-hId-1057722774}


author: Saumya Sunder[Appfire]
body: I just read that confluence cloud is always the latest version. You might not be able to delete a space if you are not the space administrator for that space. Can you check that out?

You can get started with confluence here:

<https://confluence.atlassian.com/get-started-with-confluence-cloud/get-started-with-confluence-cloud-934720141.html>


author: Nicolaj Hvid
body: About languages:

Yes its possible to change language in the language configuration page. Unfortunately this seems to affect only some of the text presented in the windows. Not even on the menu bar there is language consistency. Both the English and the different Nordic word for Space is presented side by side.

I really wonder why this cannot be solved in a more elegant way. Atlassaion seems to be alone in the software market not being able to solve that.

But for now -as said- the language challenge has been put on hold- lots of other issues to deal with


author: Nicolaj Hvid
body: I am the administrator, by the way


author: Saumya Sunder[Appfire]
body: :) ok Try navigating to the Space Tools \> Overview \> Delete space. Does that work?


author: Thomas _TJ_ Jefferson
body: There are some great tutorials on the Atlassian University website, if you want to spend a little money then PluralSight keeps there videos up to date with current release.

comments: author: Nicolaj Hvid
body: Thank you

Tried that as well but the documentation on the Atlassian www seems to be different from my version.

An example.

According to the documentation deleting a space is done by pressing space tools \> overview \> delete space in the lower left corner.

No such thing is to be found in my version.


author: Saumya Sunder[Appfire]
body: What version are you on [@Nicolaj Hvid](/t5/user/viewprofilepage/user-id/2901436) ?


author: Nicolaj Hvid
body: I dont know - Im using cloud so i expect it to be whatever version is presented, or?

Since my team is using 4 different languages (and i have given up on cracking the confluence language Challenge) the situation is that i need some documentation which mirrors exactly my users version.

No matter what resource i have looked into yet has been able to deliver that
sorting a jira table imported to confluence
Asked by Geoff Sargent:

I am a jira/confluence and just getting my head around how things work.

I am importing a filtered table from jira into a set of meeting minutes as a live link that we re-use each week. In Jira, i have the table filtered and an ASC sort on the first column. Whenthe table opens in confluence the table reverts back to newest entry at the top.

I can hit the sort button to get the table to show as we want it, but it flips back if the page is refreshed.

How can i get the table to sort and retin the first column in ASC format?

I would prefer not to use an app to do this.

Thanks.


Answers:
author: Nancy Bonanno
body: In Confluence, instead of using a table, use the macro JIRA (not JIRA CHARTS). Add your filter into the top of the macro. Use the display options at the bottom to select the fields you need to display. Publish.

If the sort does not appear correctly, edit the macro and add the ORDER XXX ASC to the end of the filter.

I have not tested this, but I think this would work.

comments: author: Rebecca Lawless
body: Thank you! That works. I always used (for eg) filter=1234 when embedding a Jira table into a Confluence page but it WON'T keep the the column ordering I set in the filter (on the Jira side). But by just copying in the filter JQL string instead, the ORDER BY enforces the column order in the Confluence page too.


Tags: confluence-server

jira

server
Can I unarchive an individual confluence page?
Asked by Anji Greene:

I see documentation how to change an archive 'space' to be current. However I want to change only pages within the archive to current. is this possible?


Answers:
author: Fabian Lim
body: Hi [@Anji Greene](/t5/user/viewprofilepage/user-id/328055)

You can find documentation on how to unarchive a page here: <https://support.atlassian.com/confluence-cloud/docs/restore-archived-pages-to-the-page-tree/>

Regards
Looking for key benefits to convince executives to purchase Confluence
Asked by David Hibler:

Currently, only my development team uses Atlassian and we just have JIRA Software. I'd like to add more JIRA users and add Confluence to help the project owners better track notes, wireframes, etc. about their projects. My biggest problem is convincing the executive level of the beneift since we already have Office 365 and they see it as an extra expense since we can use Sharepoint.


Answers:
author: Kurt Klinner
body: [@David Hibler](/t5/user/viewprofilepage/user-id/140037)

Hi David

<https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-features-functions> is a good place to start

As you mentioned that you are already using Jira i think <https://deviniti.com/atlassian/why-you-should-be-using-confluence-and-jira-together-and-how-it-right/> gives you also some additional useful input

Cheers

Kurt


Tags: cloud

confluence-cloud

jira

jira-cloud
I am not able to start confluence after upgrade to 6.8.0.
Asked by recruhr:

Confluence itself starts, but I am having this error (and I am not able to enter confluence):

##### License Inconsistency: Confluence support and upgrades for your current license have expired. {#toc-hId-1758759296}

My licence is valid until 19 February 2020.

Error page says: If you have a new license, please enter it on this [page](https://help.recruhr.com/fixonly/fixlicense.action) and restart. When I click on it, it says:

Your confluence instance is already completely setup.

Return to [Confluence](https://help.recruhr.com).


Answers:
author: Daniel Eads
body: Hey Miroslav,

I understand you're getting stuck trying to get Confluence to launch even though you've got a valid license. There is a process for entering it manually in a configuration file you can try to work around this. [We've got the process documented in this knowledgebase article](https://confluence.atlassian.com/confkb/how-to-change-the-confluence-license-in-confluence-cfg-xml-720405151.html).

In short, it wants you to create a new Confluence install temporarily for the purpose of hashing your license. Then you'll copy the hashed license from the properties file in the temporary install to the properties file for the real instance you're having trouble launching.

Let me know if you need further assistance!

Cheers,  
Daniel

comments: author: Daniel Eads
body: P.S. if this instance is exposed to the internet, you'll want to consider upgrading to Confluence 6.15.2 or above as we released a security advisory today that affects 6.8.x versions of Confluence: <https://confluence.atlassian.com/doc/confluence-security-advisory-2019-04-10-968660855.html>


author: recruhr
body: I have finished with clear install. Than I imported backed up data. I had to convert mysql dump file before restore with sed:

```
sed -i 's/utf8mb4_unicode_ci/utf8_bin/g' confluencedb.sql


sed -i 's/utf8mb4/utf8/g' confluencedb.sql

CREATE DATABASE confluencedb CHARACTER SET utf8 COLLATE utf8_bin;

mysql confluencedb < confluencedb.sql
```


Tags: confluence-server

server
What is the best way to sync Bugzilla with Jira?
Asked by Elizabeth Carey:

I want to be able to show my microsoft projects in my confluence home page and be able to do live editing and updating on either platform


Answers:
author: Shannon S
body: Elizabeth,

Welcome to the Community and thank you for reaching out!

Could we get some clarification on what exactly you're looking to do?

It appears that you want to sync Bugzilla and Jira but also some Microsoft projects with Confluence? Are the two (Bugzilla and Microsoft Projects) connected?

Or is the title a mistake, and you only want to sync your Microsoft Projects with Confluence pages?

Since there's no built-in way to do this within Confluence, you will definitely need a 3rd party product, and an external integration. Below is one example.

* [Microsoft Project and Atlassian Confluence Integration and Automation](https://tray.io/connectors/atlassian-confluence-microsoft-project-integrations)

Let me know if I have misunderstood or if you can clarify exactly the integration you require.

Regards,

Shannon


Tags: atlassian-marketplace
How to remove user from Confluence that was deleted from external directory managed by JIRA?
Asked by David Csikkel:

Hello,

Maybe trivial question but I am not admin, I am the only man who knows at least something about JIRA and Confluence in our Organization :-)

I have Confluence configured to use JIRA as external user directory (Server, not Cloud).

I have deleted one user in JIRA but he still remains in Confluence.

I cannot delete him even from Group visible in Confluence (look into log... grrr, how when I have no access to physical server).

Any suggestions?

Thanx

David C.


Answers:
author: Kurt Klinner
body: [@David Csikkel](/t5/user/viewprofilepage/user-id/2388366)

Hi David

did you check if the sync of the user directory from jira to confluence is working?

Cheers

Kurt

comments: author: David Csikkel
body: Hi Kurt,

thanx for answer.

It should working, but it takes some time... I have no option to check it I am not administrator... I really only and the only man who knows at least some basic stuff about Atlassian tools.

Finally, it was synced... Is it standard behavior that it takes minutes?


author: Kurt Klinner
body: [@David Csikkel](/t5/user/viewprofilepage/user-id/2388366)

Yes it takes some time, the default sync interval is 60 min, but this can be modified

<https://confluence.atlassian.com/doc/synchronizing-data-from-external-directories-229838498.html>

Cheers

Kurt


author: Kurt Klinner
body: [@David Csikkel](/t5/user/viewprofilepage/user-id/2388366)

Just wanted to ask if there any other questions related to that problem

If not it would be great if you could mark this issue as "answered"

Cheers

Kurt


author: David Csikkel
body: Big big big apologize, I forgot to thank you for explanation and revealing of function for synchronization.

Cheers

Dave


author: Kurt Klinner
body: [@David Csikkel](/t5/user/viewprofilepage/user-id/2388366) No need to apologize ?. Glad that i could help

All the best

Kurt


Tags: confluence-server

jira-software

jira-software-server

server