youngmon/atlassian-qna huggingface dataset:
"Ouch! We can't load the PDF" error message when uploading to Confluence
Asked by Wayne Cochran:

A PDF fails to upload under Safari and Chrome. Loaded another PDF successfully earlier. Never had a problem with PDF anywhere else. I can send you the PDF if you tell me where to put it.

I get "Error connecting to sever" at end of upload -- it seems like its there, but I get the "Ouch" message when I try to look at.


Answers:
author: B-CH
body: Has the problem already been solved? I have the same problem and it is quite annoying. No matter if old or newly uploaded PDFs, the error message appears again and again. I work with Firefox, but have also tried other browsers. Refreshing the page does not work. The Confluence version is 6.15.6.


author: Adrian Tung
body: This just happened to me too (Chrome browser) after adding PDF files using the drag and drop function.

I searched online but couldn't any solutions - hence posting my workaround...... Refreshing the page seems to fix it for me.


author: AnnWorley
body: Hi Wayne,

I moved your thread to a new question so we could work on it independently.

Please let me know:

* What version of Confluence you are seeing the behavior on.
* Any log messages that are generated when the PDF is uploaded. The atlassian-confluence.log is in the logs subdirectory of [Confluence Home](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html).
* Can you upload other .pdf files?
* Do other image files also cause an error, .png, .jpg, etc?

I look forward to hearing more about the issue.

Thanks,

Ann
Sum values to Update Automatically on a page
Asked by Aarthi V:

Hi,

We Have Intalled "CelesteCS Math for Confluence"Addon on our confluence.We have a table of values which are taken using queries.

We can Sum those existing value of table.But on any Updation of table automatically,we get this below error,

*Error in CelesteCS Math macro: The table row index '3', specified in the variable '\[18329281\]Table1.F3' is out of bounds. There maximum index value in this case is 2*

Can you please help on this.

Thanks.


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi Aarthi,

You can try [Table Filter and Charts](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) add-on:

1. Table Filter macro [total column or row](https://docs.stiltsoft.com/display/TableFilter/Managing+Look+of+the+Table+and+Filtration+Pane#ManagingLookoftheTableandFiltrationPane-OutputtingtheTotalColumn).
2. [Pivot Table](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Pivot+table+macro) macro.

comments: author: Aarthi V
body: Thanks.


Tags: jira
I created a new User Created Template as the admin which was promoted however no one can see it
Asked by Marie L Doloc:

I created a new User Created Template as the admin which was promoted however no one put me, the admin can see it. When users client to create a new page it goes directly int he default blank page instead of giving the option of the templates avail like it does for the admin.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Marie L Doloc](/t5/user/viewprofilepage/user-id/1152239) ,

you need to click "..." button instead of "Create".

Hope this helps,

Fabio
Confluence - Configure Search Results
Asked by AccountName:AIB:

Is there any way to configure search results after a search has been executed? In that, I'd like search results to display **only pages**instead of the default all.

Currently, I use livesearch macro within the sidebar and can restrict its results to pages; however, once a search is executed i.e. **Enter key** the search results default to All results again. These results are what I would like to limit to show pages only.

Looking forward to your recommendations.


Answers:
author: Vero Rivas
body: Hi [@AccountName:AIB](/t5/user/viewprofilepage/user-id/570867)

Look at this posts, maybe can help you

<https://confluence.atlassian.com/doc/configuring-search-175210673.html>

<https://confluence.atlassian.com/doc/search-results-macro-139511.html>

Cheers
How do I specify the type of a non-string param value in an XMLRPC request?
Asked by Brian M Thomas:

I am using the deprecated XMLRPC service to export spaces. I can formulate and successfully execute a request for the exportSpace method with three String parameters:

```
<?xml version="1.0"?>
<methodCall>
 <methodName>confluence2.exportSpace</methodName>
 <params>
   <param>
     <value>a4b89b18f0</value>
   </param>
   <param>
     <value>cm2011</value>
   </param>
   <param>
     <value>TYPE_XML</value>
   </param>
 </params>
</methodCall>
```

but the method I need has a fourth parameter, which is boolean, specifying whether I want to export everything. When I try to add it like this:

```
 <param>
   <value>true</value>
 </param>
```

I get a response saying that there's no method by that name with four String parameters**param** is a string. The WSDL spec for the SOAP service method definition has the fourth parameter with a **type** attribute with the value"xsd:boolean", so I na?vely tried changing my **param** tag to add the attribute, without success.

I realize that this was a shot in the dark -- after all, this isn't a SOAP request -- but I haven't found anywhere how to specify a non-default type for a parameter in XMLRPC requests.

This should be easy, but I haven't found it anywhere.


Answers:
author: Brian M Thomas
body: Sorry; it *was* easy.

The answer is at <http://xmlrpc.scripting.com/spec.html>, which says that you surround the content of the **value** tag with a type-specifying tag. In my case:

```
<param>
  <value><boolean>true</boolean></value>
</param>
```

Now, however, it says that there's no such method with three Strings and a boolean...
Problem getting Page Properties Report to return more than 1 row
Asked by Janet:

I have a parent page that I wish to use as a dashboard to display trending FAQ's. The child pages I've created using a table where the first column is Trending (which will either have a label called trending or be blank for not trending) and the second column is the question / answer (in one cell).

I was able to get the parent page dashboard (page property report) to correctly display a single result (Source Page and Question/Answer) but as I add more rows to the child page tables and label them as trending, no additional results show in my Page Property Report on my parent page.

What am I doing wrong here? Other macros that pull labels can see the labels on all child pages, so I feel confident I've used the label correctly. And the report is showing one result, so it's setup correctly as best i can tell.

Appreciate any guidance,


Answers:
author: Janet
body: fixed in version 6.0.2 apparently

[https://jira.atlassian.com/browse/CONFSERVER-34141](https://jira.atlassian.com/browse/CONFSERVER-34141?)


Tags: label

page-property
Lost in macro
Asked by Emile Bakker:

I have created the nice 300+ pages of product definition on my cloud account and slowly I start to get a feeling of regret... There is on top of every page this macro with page properties displaying useless stuff. And, while writing the pages I thought 'i will change the content of that table later'

Not so much!

Any help guide I run into tells me to go to a page that somehow is not part of my account. There should be a page called "User Macro" and found like this:

1. Go to ![](https://confluence.atlassian.com/doc/files/590259974/590058056/1/1398739558493/Cog.png) \> **General Configuration** \> **User Macros**

Well,... not in my account.

I can add macro's, there is just no where something that allows me to edit or configure it. And I am the admin of my account.

Just totally lost...


Answers:
author: Nic Brough -Adaptavist-
body: Cloud does not allow you to use user macros (they can be dangerous and hard to support), so it's not one of those you need to look at.

We'll need more information about this "macro with page properties" - a screenshot would probably tell us everything we need to know, but a description of content and location might be enough. I assume you want rid of it?

comments: author: Emile Bakker
body: ![tableversion.png](https://community.atlassian.com/t5/image/serverpage/image-id/6591iC5DE8C027DF5BF9D/image-size/large?v=v2&px=999 "tableversion.png")

Right... no macro's.... really?

In the above table all I really want to see Version nr of the page, date of last change and Document owner...

Totally naive i assumed it would be easy to change.

And apply that to all pages in a single click :-)


author: Steven F Behnke
body: Yes, no "user macros". User macros are a super-admin only function of Confluence that gives you almost unfettered access to the JAVA API, which is why it's not included in the Cloud Instances, there's no policing it. It's only possible to define this in Confluence server and all documentation should be labeled to state this is NOT included in Cloud.

There is no and has never been a "bulk edit" for Confluence. Sorry.

The only real workaround is to use the REST API to GET the content and then use the REST API to PUT the updated content back.


author: Emile Bakker
body: Thanks for the clearity. I understand..

So, if I would like to have in the table above the "target release" changed to "version" I need to insert a call to the rest API?

Would that also be on a PDF export?

I need to deliver this in order to get a formal review (government) so, i also need to hand in PDF...

Now I am just adding version history on the bottom of each page. But that is just not so elegant.
Revert new look and feel confluence cloud
Asked by Adrien kovanic:

Hi,

is there a way to get the old look and feel of confluence when we already have the new one?

thanks :)


Answers:
author: Shannon S
body: Hi Adrien,

At this time, it is not possible to roll back the New Look of Confluence.

If you have any feedback for us about why you might not like about it, can you please submit it? You can do this by clicking your avatar in the bottom left-hand corner and click **Give Feedback** under New Confluence Experience.

If you've discovered a bug, can you let me know?

Kind Regards,  
Shannon

comments: author: Prithvi Diwanji
body: Dear Shannon Spaniol

Please consider requests to revert. There are several useful features /shortcuts I would like to keep from the older version which are missing from the new one.

Regards

Prithvi


author: Prithvi Diwanji
body: I gave feedback several times, but no one acknowledged it. No one contacted me about it.
How to create a custom look for the Home Page
Asked by Halst:

Hello,

How can I create a custom look for the Home Page of a Space in confluence, different from the other pages ? I used custom CSS and HTML but it affects the whole space in confluence.

The space is for documentation, i have shortcuts in the Home page for various locations in the space, but these links are coded in the custom HTML.


Answers:
author: Minh Tran
body: [@Halst](/t5/user/viewprofilepage/user-id/1152092) I suggest you combine between both Javascript and CSS

The Javascript needs to identify if the current page is the home page then it will apply your custom CSS for that page only

You can use **AJS.Meta.get('content-id')** to get the current content id to compare with the home page content id


Tags: custom-field

page

space
balsamiq
Asked by H?seyin Melih ALTIN:

mockups can delete after saving. we can't reach again. can you please help?

Thank you.


Answers:
author: Brendan Saricks
body: Hey H?seyin,

I'm sorry that we didn't see this question earlier. If you're still having this problem, I bet it has to do with the fact that the png linked to the macro gets weird when you duplicate the page.

After duplicating the page, if you open the mockup and make a small change, save it, and exit, does the error go away?

If that doesn't resolve the issue, would you mind [sending us an email](mailto:support@balsamiq.com)? We can dig deeper and figure out what's going on.

Sorry again for the issue and tardy reply. Hopefully, this sorts it!


author: Nic Brough -Adaptavist-
body: Could you give more detail? What exactly are you doing and what happens when you save?

Do your logs have any errors?

comments: author: H?seyin Melih ALTIN
body: Sorry I'm late for answer.

I can explain the bug like this:

In a confluence page with "add", I choose UI mockup, Mockup created normally. Then i click the "save" and close it. Turn to the that confluence page and save it again. After this action, copy the page, the new one is created. But mockup is deleted, i couldn't see it again.

I will add the bug screen, you can see it.

![mockup1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/6615i3936DF2BAAD10E96/image-size/large?v=v2&px=999 "mockup1.jpg")

What should we do for this? What's the wrong.

Thanks.


author: Nic Brough -Adaptavist-
body: Defintely need to read the logs. Check the time you tried to do the save of the diagram, and then the time you tried to read the page for it.


author: H?seyin Melih ALTIN
body: Thanks for care Nic, have a nice day, take it easy.
Space Logo Edit Button not responding
Asked by Liz Bedwell:

Within the last week I am no longer able to edit the space logo, the edit link next to the icon on the configuration page is not longer resolving and does not work with new spaces or existing ones.

Is anyone else encountering this issue or have a solution suggestion?

Using Confluence Cloud.


Answers:
author: Beejal _London_
body: Hi [@Liz Bedwell](/t5/user/viewprofilepage/user-id/1152123) and [@michael shelnutt](/t5/user/viewprofilepage/user-id/721085)

<https://jira.atlassian.com/browse/CONFCLOUD-57569> is now resolved :-)

Beejal

comments: author: Liz Bedwell
body: Thank you for letting me know. I have now managed to change and update the icons of different Confluence spaces.


author: michael shelnutt
body: +1 watching - having same issue.


author: Beejal _London_
body: Hi [@Liz Bedwell](/t5/user/viewprofilepage/user-id/1152123)

Great find! This is actually a known issue which Atlassian are investigating: <https://jira.atlassian.com/browse/CONFCLOUD-57569>

Beejal

comments: author: Liz Bedwell
body: Thank you [@Beejal _London_](/t5/user/viewprofilepage/user-id/1059637) for pointing me towards the ticket for this issue. I have now voted for this and am watching it. It's a minor issue sure, but when managing multiple spaces the visual clue for where you are is very handy.


author: Beejal _London_
body: Absolutely agree - the same applies for my teams so I hope it's resolved soon!


Tags: confluence-cloud
I cannot migrate my self-hosted Confluence server to Atlanssian cloud.
Asked by sungjin63:

I am trying to migrate my self-hosted Confluence(5.9.4) server to Atlanssian cloud. Could you tell me the best way to do so?

It seems like it does not let me do it in a easy way because of the version compatibility.

Doc says migration only works 5.10 and up. So I tried to upgrade my self-hosted Confluence(5.9.4) server to 5.10.1.

But now the sever got blocked because of the license issue. I can't even log into my current confluence server.

So I tried to get a trial license just for migration to the cloud.

If you could provide me a trial license for self-hosted Confluence(5.10.1), I could happily migrate to the cloud.

If you can't, please guide me with the best way for migration.

Best regards,  
Jake


Answers:
author: Nic Brough -Adaptavist-
body: You can generate a trial licence in your my.atlassian.com account, we can't generate them for you.

comments: author: sungjin63
body: Thank you for the tip. I will try it out that way.
Stuck deleting Demonstration Space
Asked by burhan:

I am trying to delete the default Demonstration Space as it has been filled with junk pages and generally clogs up the system.

So far, the delete process has been running for 19+ hours and the estimate is more than a week to finish it.

Clearly something is wrong but I don't know what to check. The server is not in under any load and there is plenty of free disk space available.

![delete-space.PNG](/t5/image/serverpage/image-id/6562i8F026DC3E0E3044F/image-size/large?v=v2&px=999 "delete-space.PNG")


Answers:
author: Anna O.
body: Hi, I had the same problem today. After users called and told they could not save pages I hit the "go back" button on the browser to stop the deleting of the space.

This is not a normal behaviour, generally, I am wondering if it is the case, because this space seems to be a standard installation when you set up Confluence (as I was told).

Now I cannot find this space any more, looks like it was deleted fast after all.

Regards, Anna


author: AnnWorley
body: Deleting a space is resource intensive, specifically, it can take up a lot of database connections and memory.

To narrow down what we are running out of (memory or database connections) please check:

**Database connection pool**

The **atlassian-confluence.log** at **\<confluence_home\>/logs**   
Note: The \<confluence_home\> directory is the path defined in the following file: \<confluence_install\>/confluence/WEB-INF/classes/confluence-init.properties

Look for errors like:

```
GenericJDBCException: Cannot open connection
```

    A ResourcePool could not acquire a resource from its primary factory or source.

If you find such errors, the instructions for increasing the database connection pool are on: [Confluence slows and times out during periods of high load due to database connection pool](https://confluence.atlassian.com/confkb/confluence-slows-and-times-out-during-periods-of-high-load-due-to-database-connection-pool-146407630.html) For most installations it is just a matter of changing a line in confluence.cfg.xml line from something like:

```
<property name="hibernate.c3p0.max_size">30</property>
```

to:

```
<property name="hibernate.c3p0.max_size">60</property>

```

**Memory**

In the browser, go to Confluence admin cog wheel, choose General Configuration and then System Information. The JVM memory statistics are on that page. Please let me know what the free percentage is under Heap Memory and what the Maximum Heap Size is set to.

If the free heap space is very low, the instructions for increasing what is available to Confluence are at:[How to fix out of memory errors by increasing available memory](https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html)


Tags: server

space
Unable to create a Confluence instance on the cloud.
Asked by i3lpes:

For now, I have installed the Confluence server manually and am able to edit pages. This is because I was unable to create an instance of my own from this link (<https://www.atlassian.com/ondemand/signup/form?product=confluence.ondemand>). I provided a valid site name. The text box for my mail ID appears with red boundary and the Start button is greyed out. What am I missing?


Answers:
author: Nic Brough -Adaptavist-
body: You've given it an invalid email address. It can't proceed without a valid email (and you'll need a valid one to create accounts and get important information). Check for invalid characters and extraneous spaces.

comments: author: i3lpes
body: The email address field is non-editable for me. I think, it is using my login (a valid email ID) from JIRA.


author: Nic Brough -Adaptavist-
body: Could you give us a screen shot? (Please obscure part, but not all, of the email address in there to avoid spam - e.g. if it's Nagesh.Subrahmanyam@somewhere.com, cover the omewhe bit)


author: i3lpes
body: Please find attached.![Screen Shot 2017-09-20 at 11.05.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/6568i30023EB25700B0B9/image-size/large?v=v2&px=999 "Screen Shot 2017-09-20 at 11.05.51.png")


author: Nic Brough -Adaptavist-
body: Ah, right. You are doing everything correctly. So, does that email address have an Atlassian account already?

If it does, then are you entering the correct password for it? Could you try going to another Atlassian site (my.atlassian.com for example) and making sure you're logged in there and then refresh the page in the screenshot?

If you don't have an Atlassian account with that email, then I'm stuck. I'd want to raise this with <https://support.atlassian.com/contact> (with all the detail you've given here!)


author: i3lpes
body: This is working now!

I think, what happened is, the password from JIRA or BitBucket (don't recall now), saved in browser, was used to input to this page. Whereas, I had changed the password for one of the products (JIRA or BitBucket - don't recall now). And, mostly forgot to update the browser.

So, I logged out of Atlassian and logged again with a password that I recalled (luckily - yay Post-it notes, right? :-D ).

Hopefully, my browser password vault is also updated accordingly.


author: Nic Brough -Adaptavist-
body: Ahh, excellent. The "log into another atlassian site" trick is one that has been working more and more since Atlassian started moving people over to Atlassian accounts for everything.
Installing Confluence on IIS
Asked by Greg Obleshchuk:

I have been told that I can install Confluence and Jira to run on Windows and use IIS.

I did my install but it didn't give me any option to do that.

Can some tell me how to do a fresh install and use IIS ?


Answers:
author: Nic Brough -Adaptavist-
body: Atlassian applications do not run on IIS. You install and run them independently, and they use their own application servers bundled with the installs.

Once you have them working, you often want to put them behind a proxy web server, so you can change ports and/or run them on specific urls that suit your organisation's structures better.

IIS can be used as a proxy web server for them, and I suspect that's what you've been told. See <https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-microsoft-internet-information-services-iis-833931378.html>


Tags: iis

windows
User Management Access - Adding an end date
Asked by Gloria Simpson:

Is there a way to add an 'end date' for users for easier user management? Some of our users temporary and with a very large list it's hard to keep track of who should have access until when. We don't want to leave it open over the long term and don't want to do continuous user management one-by-one. Is there a script or workaround for this?


Answers:
author: Shannon S
body: Hi Gloria,

It's not possible in Confluence to grant temporary access automatically to a user. You will need to provide them can-use access in Confluence and then remove it when they no longer require it.

If you have a set of users that need to be guests and deactivated at once on a certain date, you could create a separate group for them, provide that group access, and then when their contract is over, manually remove access.

Let us know if you have any questions about this.

Kind Regards,  
Shannon
Unwanted labels being added to pages
Asked by Rob Maher:

Hello,

I have just set up a new space with templates.

The templates have 2 labels on each page. When they are created I can see that they have 2 labels. However after saving a third label

"jobs" is adding itself without any user input.

If I edit the labels and delete "jobs" it re-appears as soon as I refresh.

Has anyone encountered this and have a solution?


Answers:
author: Christo Mastoroudes _Adaptavist_
body: Is there perhaps a Add Label macro on the page?

comments: author: Rob Maher
body: No, double checked and there definitely isnt.

I have asked one of the server admins to manually clear the cache to see if that fix's the issue.