youngmon/atlassian-qna huggingface dataset:
previous incident with components impact
Asked by Or Marom:

Hey,   

According to the guide, incidents can be created in the past tense with the addition of a description of the case and the time it happened.  
I was wondering:  

1. If possible also list which components it affected (as you can choose to create an event on the spot).

2. Is it possible to choose a resolution of hours at the minute level and not just at the half hour level.

3. In addition, is it possible to create a past event with start time and end time.


Answers:
author: Zach
body: While there isn't any functionality within the application to backfill component downtime while backfilling an incident, there is actually a way that you can backfill the data but it would actually be in a different process. The backfill incident tool itself is meant to point out incidents but those are not editable. Here is what you can do to accomplish the goal you are looking for. I have broken it into two separate sections since incidents and components need to be edited separately for this scenario.

Incident backfill:

1. Create a new incident and make sure the notifications are turned off so subscribers aren't confused about the incident. I would leave the messaging on the incident as TEST to make it clear that it isn't a brand new incident (you can edit this later). It's also important to add any components related to the incident but make sure you leave them as functional since they aren't broken right now.
2. After the incident is created, immediately resolve the incident, again making sure notifications are off and to use language not intended to cause confusion.
3. Once it has been resolved, go into the incidents section and edit this incident. You can do this by clicking on the pencil icon that appears when you hover over an incident. From here you can change the dates and times on these, as well as edit the text to reflect the actual incident. After that has been set, you can move on to your components.

Components:

1. Navigate to the components section, find the component and click on edit
2. Find the Uptime History and click on the box for the day you wish to edit (please note that this section needs to be enabled to edit the history)
3. On the pop up that appears, enter in the amount of time that the component was down as either a total outage or a partial outage (whichever is applicable).

If you happened to select a component when you created the incident, you will now see the related incident on the uptime tracker when you hover over that particular day.

I know this seems like a bit much but this is would be the best way to do this as the backfill tool can't get too detailed at this time.


Tags: cloud
SAML Statuspage Subscription Plan Charges
Asked by Gaurav Rajpal:

Hello

I have a statuspage subscription running for Audience specific page of $500 Per month. No i need to enable users for SSO . Does that costs any other subscription as well at Atlassain level \& If yes what is the other work around for this.


Answers:
author: Ste Wright
body: Hi [@Gaurav Rajpal](/t5/user/viewprofilepage/user-id/4248850)

There's some great information on this in these pages: [Set up authentication for Statuspage users](https://support.atlassian.com/statuspage/docs/set-up-sso-to-authenticate-statuspage-users/)

I'd check these out first to see if they help with your queries!

Ste


Tags: cloud
uptime resolution on statuspage
Asked by Or Marom:

Hey,  

I can see that i can only view all my components on the status page in a resolution of 60 days (1 candle for each day). i have the need to view it per hour - in resolution of 5 days) is it configurable? on 60 days resolution is our only option.![Screen Shot 2021-02-04 at 16.08.55.png](/t5/image/serverpage/image-id/128865iED29C5A67E17AFFE/image-size/large?v=v2&px=999 "Screen Shot 2021-02-04 at 16.08.55.png")  
60 days resolution


Answers:
author: Zach
body: Hello

It won't be possible to have a breakdown by hour with five days worth of data for a given component. It's possible you could adjust the appearance on the page using some HTML/JS, but I'm afraid that isn't something I can provide much assistance with. If you happen to have access to a web developer they might be able to help you limit the data displayed on the page.


Tags: cloud
Chart shows downtime on the wrong day, and with incorrect durations
Asked by Eric Jain:

Just set up bloomtext.statuspage.io and added some incidents for a "bloomtext.com" component. These all show as expected on the public page in the "Past Incidents" section. But the "Uptime over the past 90 days" chart is wrong:

For example, despite downtime from Feb 1, 18:30-19:00 PST, and a partial outage 18:30-19:00 PST, the chart shows "No downtime recorded on this day" for Feb 1. Meanwhile, Feb 2 has both a "Major outage" and a "Partial Outage", but just 1 minute each...

Any idea what's going wrong here?


Answers:
author: I?igo Gonzalez
body: Hello Eric,

in your statuspage main page the data shown is correct, so I suppose the wrong one you mention is in the uptime section.

I'm not sure but I think that the data in the main page represents the date you put into the incident, while the one in uptime represents the component state per day.

So you created an incident for component A on February the 2nd (this will create an incident that day, and put the component outage status for that day), and then you edit the date to February the 1st (the incident's day changes while the component's outage one doesn't). So the component's outage is marked as February the 2nd and not the incidents day.

Indeed you can create an incident without changing the component's status so it shouldn't even appear on the historical uptime

Hope this helps you

comments: author: Eric Jain
body: I did in fact create the incident after the fact, and then set all the times and dates. If the uptime stats ignore edits, that explains the 1 minute downtimes on the wrong date... Can someone from Atlassian confirm that this is a known issue?


Tags: cloud
Free tier Owner account disabled - how do you unlock/reset password
Asked by Mr Booth:

Trying to login to the StatusPage with owner account and receive the following error:

"This account has been disabled due to too many incorrect logins. Please contact us at <https://help.statuspage.io/help/contact-us-30> for assistance"

Sending an email to this for assistance I get a response from the billing and licencing team.

How do I have the owner account unlocked after inheriting the email account ownership of the previous owner.


Answers:
author: Connor Eyles
body: Hi [@Mr Booth](/t5/user/viewprofilepage/user-id/4246906)

I'm sorry to hear that you are locked out of your account, Can you please raise this as a support ticket with your email address so we can unlock this one for you!

Try this link to raise a ticket <https://support.atlassian.com/statuspage/>

If you are unable to create a ticket I can reach out to our community team to get your email address so I can unlock the account for you.

Thanks,  
Connor
Billing Plan downgrade for Status page
Asked by Lana Galtz:

If I downgrade to a lower tier that has fewer members and fewer subscribers available, what happens with the rest (a difference that exceeds lower-tier limitation)?

For instance, the "Business" plan has 5K subscribers, "Startup" - only 1K. Let's say I have 3K active subscribers. When I downgrade from Business to Startup what happens with 2K subscribers exceeding my new limitation of 1K?


Answers:
author: Mark Campbell-Vincent
body: Hi [@Lana Galtz](/t5/user/viewprofilepage/user-id/4134879) -

When you downgrade your plan, the subscribers exceeding the new limitation will stay as subscribers. You'll have a banner in the admin page pop up saying your subscriber allocation has exceeded. If the subscribers aren't removed by your team members, we will notify you asking to remove the subscribers or upgrade.

Hope this helps!

comments: author: Lana Galtz
body: could you please clarify: for what period of time subscribers exceeding the new limitation will stay as subscribers?


author: Mark Campbell-Vincent
body: [@Lana Galtz](/t5/user/viewprofilepage/user-id/4134879) -

The subscribers exceeding the new limitation will stay as subscribers until you remove them. Our system does not automatically make this change(remove them). You as the admin on the account has to modify this. We will only notify you regarding the exceeded allocation.


Tags: cloud
Page performance analytics period
Asked by Lana Galtz:

On the "Page Analytics" I only can go as far as 6 months to visualize our page performance with subscriber data. Is it possible to get this data for a longer period, let's say, several years? A graph isn't a necessity, I'm more interested in getting raw data like all users subscribed with dates they subscribed. I may export list of subscribers but it'll only provide me with active ones. For instance, "quarantined" users are removed from the stats after 90 days if they aren't reactivated, and I see no way to track this dynamic since the very beginning, or at least to go back for more than 6 months.

![Statuspage_-_All_incidents.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/128197iF44BB8DA7EDCC4C5/image-size/large?v=v2&px=999 "Statuspage_-_All_incidents.jpg")


Answers:
author: Nikola
body: Hi Lana,

Check out our API for fetching the list of unsubscribed users.

<https://developer.statuspage.io/#operation/getPagesPageIdSubscribersUnsubscribed>

We don't have a way to extract records older than 6 months, unfortunately.

Regards,


Tags: cloud
Is there a charge for sms notifications? How can we get enrolled if there's an option like this?
Asked by Carlos Franco:

Hi team, good afternoon,

We were wondering how can we send sms notifications to our customers whenever an incident is reported, is there a charge for this? do we have to purchase any credits? How to get enrolled into this?

Thanks in advance! All the best!


Answers:
author: Hana Ku?erov?
body: Hi [@Carlos Franco](/t5/user/viewprofilepage/user-id/4243386) ,

welcome to the Atlassian Community!

SMS subscriptions are only enabled for paid plans, see [here](https://www.atlassian.com/software/statuspage/pricing) (SMS messages are not charged individually per message, they are included in the cost of your subscription).

Also, SMS notifications are supported only in some countries, see [here](https://support.atlassian.com/statuspage/docs/sms-delivery-supported-countries/).

comments: author: oshazly
body: Hi [@Hana Ku?erov?](/t5/user/viewprofilepage/user-id/1226304),

The pricing page doesn't mention SMS credits per plan. Does this mean that all SMS-enabled plans offer unlimited SMS notifications?

Thank you


author: Hana Ku?erov?
body: Hi [@oshazly](/t5/user/viewprofilepage/user-id/5210843) ,

yes, I believe they are unlimited now.
JIRA with Crowd - "Filter out expired users" option
Asked by Tarun Sapra:

Hi All,

I am using JIRA with Crowd directory and in Crowd I have configured the LDAP directory for authentication.

Now in Crowd 2.9 LDAP configuration I see an option "Filter out expired users" which states

*If ticked, expired users will be automatically removed.*

What does it mean exactly, if the account is expired in LDAP (MS active directory) then the account from crowd would be removed? But would this change be propagated to JIRA as I don't want any account which was ever a assignee/reporter to be removed. I only want it to be deactivated in crowd or be removed from the associated groups so that it doesn't count towards the license. Is there a way to achieve Deactivation of user automaticaly if it's disabled/expired in the AD.

In this link - <https://confluence.atlassian.com/display/CROWD/Deleting+or+Deactivating+a+User>

*"For Microsoft Active Directory servers, LDAP Connector Directories and Delegated Authentication Directories will synchronize the status of users with the remote server, if the '**Synchronize User Details**' option has been enabled. In other words, if a user account is disabled in Active Directory, it will be deactivated in Crowd on the next synchronization"*

But I don't see the option of "Synchronize User Details" in my Crowd 2.9 installation so is it implicit? Does it happen for all users as I just want to disable the users instead of deleting them.

Thanks,


Answers:
author: Tarun Sapra
body: I see another option - "Manage user status locally" , if I "untick" this option then would that mean that if the user is disabled in LDAP then it will be deactivated in crowd as well, which is something I actually desire.


Tags: crowd-administration

jira

ldap
Crowd Connector to AD
Asked by lilachFeit:

Hi

i'm trying to connect my Crowd server to the company AD, i'm always getting 'authorization fail'.

Does the user I've entered in the connector must be an Admin on the AD container (OU)? (or READ permissions are enough?)

Also, the AD guys told me that the connection to the AD must be with Kerberos Ntlm protocol, Does Crowd supports that? (or there is no way i'm connecting it to our organization AD)

Thanks.


Answers:
author: Bruno Vincent
body: The user that you set while configuring the connector does not have to be an admin. Any standard user with read rights is enough.

The AD connector in Crowd uses standard username/password authentication for LDAP (or LDAPS). Though it is not supported by Crowd, LDAP requests to Active Directory can also be authenticated with Kerberos but I would be very surprised that your organisation forbids standard username/password LDAP (or LDAPS) authentication.

comments: author: lilachFeit
body: Hi

Thanks for the quick answer, can you please explain what i need to do to authenticated with Kerberos while defining my connector?

(do i need to change my url from "ldap://...." to something else?)

Thanks!


author: Bruno Vincent
body: Hi @lilach feit,

You can't do that as it is not supported by Crowd. As of today the LDAP connector in Crowd only allows you "bind" to AD with a username/password, not with a Kerberos ticket.


author: lilachFeit
body: Hi Steve,   

It needs to be KERBEROS protocol   
NTLN is blocked in our network.   

Does Crowd supports KERBEROS protocol ?   
If so, please let me know what is the configuration required ?

<br />

Thanks.


author: Steve Behnke [DiscoverEquip.com]
body: Can you explain the requirement again? The connection between crowd needs to be Kerberos/NTLM?


Tags: crowd-administration
Is the user license of Atlassian Crowd is different from Jira / Confluence users
Asked by Kijag Infosystem Private Limited:

I need to have Single Sign on on my application and I came to know about Crowd, I can see that it is priced based on user license.

Just wanted to confirm whether, the licence cost includes the total number of user across any applications or it has to be purchased separately. For Ex: Lets say 10 users will access confluence, 3 service desk in JSD, 20 in JIRA, so do I have to take only 20 Crowd license and they can access everything, or should I have to purchase separate license like 20 (Crowd) + 10 Confluence + 3 JSD + 20 JIRA = Total 53 License among different platforms.

Please confirm.


Answers:
author: Damian Wheeler (Otago)
body: If you are going to use Crowd SSO for all three applications then you need to have a Crowd license high enough to cover all potential users.

So if your 20 JIRA users are the same people who will use all the other apps, then 20 is fine. If the JIRA Software and Service Desk users are distinctly different from the Confluence users then you need more.

I have also just discovered that if you have Crowd SSO enabled for the Service Desk instance, then you need Crowd licences for all the potential people who would be classed as Customers. While not counted for licensing in JIRA software or SD, they are still users of the crowd directory so still count.


author: Bruno Vincent
body: The license cost includes the number of users across all your applications. In your example, a 20 users Crowd license will be enough.
Crowd and Confluence SSO configuration
Asked by Gerald Jimenez:

Hi There,

Just finished installing new setup of both Confluence 5.10.1 and Crowd 2.9.1 They are running on a Windows Server 2008 and got Confluence users authenticating to with Crowd Delegated directory.

Next step I need to enable SSO and this is where I am getting stuck. I've followed this instructions

<https://confluence.atlassian.com/display/CROWD/Integrating+Crowd+with+Atlassian+Confluence>

They do not work in our case. Given our environment is Windows do we need to have the NTLM plugin? if so, what is the recommended NYLM plugin given the one in the Crowd pages is no longer available.

<https://confluence.atlassian.com/display/CROWD/Configuring+Confluence+for+NTLM+SSO>

Which is the best approach? and any ideas how I can workout what I did wrong.

Thanks


Answers:
author: Bruno Vincent
body: Hi Gerald,

Well, you might have forgotten to edit the *seraph-config.xml* file as detailed in step 2.2 of the instructions you are referring to. This is a very common mistake when configuring Crowd SSO for Confluence and Jira.

But as far as I can read from your question, you might also misunderstand what Crowd SSO actually provides. Crowd SSO provides Web SSO between all your web applications using Crowd for user management, for instance Jira, Confluence, Bamboo etc. That means that once a user has logged onto - let's say - Confluence after entering his username/password, he will not have to authenticate again on Jira, Bamboo etc. Since you are mentioning the NTLM plugin, I think that you want Windows Desktop SSO, which means that you want your users to be automatically authenticated on Confluence, Jira, Bamboo etc. once they have logged onto their Windows workstation. If this is actually what you want, you will need a plugin in addition to Crowd. There are many [Kerberos plugins](https://marketplace.atlassian.com/search?q=Kerberos) available on the [Atlassian Marketplace](https://marketplace.atlassian.com). As my company developed one of them, please allow me to suggest you to try for free the IWAAC plugin (Integrated Windows Authentication for Apps using Crowd):

<https://marketplace.atlassian.com/plugins/com.cleito.iwaac/server/overview>

Best regards,

Bruno

comments: author: Gerald Jimenez
body: Thanks Bruno your explanation made sense and I now understand what I am doing wrong. Yes, I did configure the seraph-config.xml and that could be working fine but given that I am only using one service I cannot test it.

But you are right - what we really want is integrating the Windows login to Crowd and will certainly look at your product.

Have a great weekend

Gerald


Tags: crowd-administration
DB connection issues while installing Crowd
Asked by Nirmal Shankar:

**Could not connect to the database: java.sql.SQLException: Network error IOException: Connection refused**

I am using sql server and jdbc:jtds:[sqlserver://localhost:1433/crowd](sqlserver://127.0.0.1:1433/crowd) is the jdbc url that I am using

Have populated user name and password of the DB etc and used the Drive class name and Hiberbate dialect with the default values

Checked this url and the sql server seems to be configured for this -- <https://confluence.atlassian.com/confkb/confluence-database-setup-fails-for-ms-sql-server-with-connection-refused-227411327.html>


Answers:
author: jing_hwa_cheok
body: Hi Nirmal,

Normally these error is cause by the following:

1. Network related issue
2. Server is refusing connection
3. Incorrect URL or port

Have you try to connect to your SQL server using tool such as [https://www.dbvis.com/](http://dbvis/) from your Crowd server? If you haven't, I would highly recommend you to test your connection using this tool. If you can't connect using this tools, I would suggest you to consult your network or sql administrator as the issue is likely cause by these factor.

If you can connect to your SQL server using the dbvis however the Crowd is still displaying the same error on it's end, feel free to create a support ticket in [Atlassian Support](https://support.atlassian.com/secure/Dashboard.jspa). We would be happy to assist you in this investigation.

<br />

<br />


Tags: crowd-administration
Crowd permissions
Asked by Davor:

Is there a way to let someone be the admin for certain directory?

<br />

We have a case that we need to let someone add new users, manage pass and similar but we dont wont

to let him manage other directories.


Answers:
author: Bruno Vincent
body: Hi Davor,

Unfortunately there is no way to do this in the Crowd console as of today. You might want to take a look at the following issue: <https://jira.atlassian.com/browse/CWD-57>


Tags: crowd-administration
Crowd :This site can?t be reached and ERR_CONNECTION_TIMED_OUT
Asked by Tukaram Bhukya:

Please help me in below case.

I installed Crowd 2.9.1 on redhat 6 . when i try login in browser its giving below error

This site can't be reached {#toc-hId-1848726020}
================================================

**10.93.232.67**took too long to respond.

* Search Google for [232 8095 crowd](https://www.google.com/search?q=232%208095%20crowd)  
ERR_CONNECTION_TIMED_OUT


Answers:
author: Tukaram Bhukya
body: Thanks for reply.

I got solution. Problem was firewall on . I stopped firewall and refresh my browser then i can able to access it.


author: Nic Brough -Adaptavist-
body: It's not running correctly. Have a look at the logs to see what it's doing.


Tags: crowd-administration
Integration of Crowd with HPQC
Asked by Savita:

Hi Team,

Please suggest the Plugin for integration of Crowd with HPQC.

Regards,

Savita


Answers:
author: Nic Brough -Adaptavist-
body: What do you mean by "integration"?

As far as I can tell though, there isn't an add-on that connects the two directly. I think you might need to look at some of the generic ones that may connect them, but you need to define "integration" before you can really look at them.


Tags: crowd-administration