youngmon/atlassian-qna huggingface dataset:
Link to headers is broken
Asked by Rebecca David-Winkler:

Hi there,

we use Confluence with Service Mangement as a knowledge base for my company. Everyone has to have a Atlassian Account and has to be logged in to view it. The articles are what I consider "public" within my company. Anonymous access is disabled.

**The problem**: When I view a "public" article, links to a header (within the same page or another) doesn't work. It redirects me to an error page "Content not found".

We created these header links as described in <https://support.atlassian.com/confluence-cloud/docs/insert-links-and-anchors/>

**To link to a heading on a page or another page:**

Heading links use a combination of the three character space identifier and the page ID along with the page name and header name.

If you only need to get the URL that takes viewers to a heading, do the following:

1. Go to the page and scroll down to the heading.

2. Hover over the heading to reveal the link icon to the left of the heading.

3. Select the link icon to copy the link.

4. Go to and edit the page where you want to link to the heading.

5. Select the **Link** tool from the toolbar

6. Paste the URL in the link tool pop-up, enter a more friendly name in the field below, and press **Enter**

**Link-URLs:**

The url I get, when I click the link icon in step 2.:

\<\*\*\*\>.atlassian.net/wiki/spaces/\<\*\*\*\>/pages/2686189573/Headingstest?parentProduct=JSM-Portal\&parentProductContentContainerId=10010\&initialAllowedFeatures=\&locale=de-DE#Header1

The url in the "public" article:

\<\*\*\*\>.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/\<\*\*\*\>/pages/2686189573/Headingstest?parentProduct=JSM-Portal\&parentProductContentContainerId=10010\&initialAllowedFeatures=\&locale=de-DE#Header1

When I click on the link in the "public" articel, it redirects me to this url:

\<\*\*\*\>.atlassian.net/servicedesk/customer/Header1

I googled this problem a few days now and couldn't find any solution. Need help, please!

Best wishes,

Rebecca


Answers:
author: Baris Kuzu
body: I have the same problem. Is there any solution for this problem?

comments: author: Quentin Roberts
body: Did you have any luck with finding a solution to this?


author: Eitan Joseph
body: This also isn't working for me, and also the Anchors macro is completely broken so I haven't been able to find any realistic solution.


author: Christopher Reed
body: Did you find a resolution to this? I'm getting this now in our knowledge base articles and no permissions or pages have changed on our side.


Tags: cloud

confluence-cloud
How to pass username after failed login
Asked by ZPS GPM:

Hi all!

We're displaying a custom error message after a user tried to login but the account has been disabled, mostly because of non-use for a certain period of time (removed from "confluence-users").

Therefore we use some JavaScript in the custom HTML settings (and it's ok that this message also appears when regular users try to access forbidden functions inside confluence):  

*** ** * ** ***

AJS.toInit(function(){  
AJS.$('.access-error').append('\<a href=script.php?username=USERNAME\>Custom Message with link to script\</a\>');  
});  

*** ** * ** ***

I'd like to pass the username USERNAME to a script linked in that message, so that the user can reactivate the account easily.

Is there a possibility for this?

Thx!


Answers:
author: Brant Schroeder
body: [@ZPS GPM](/t5/user/viewprofilepage/user-id/2165946) I do not know how you would pass the username when the user is not logged in yet. You would have to capture it from the login screen and store it in your own variable. This sounds like a bad idea.


Tags: aui

confluence-server

server
Table rows with versions are sorted incorrectly
Asked by Dima Mineva:

Hi all,

We have the following issue. We have a table, one of its rows contains different versions of our product. When we sort it in a descending order we have the following issue:

version 11.10.0, which is our latest, is not placed on top, above 11.9.0 as it should, but instead goes between versions 11.1.0 and 11.0.0.

Do you know why this issue occurs and how we can fix it?

Many thanks!


Answers:
author: Rilwan Ahmed
body: Hi Dima,

This is normal behavior I guess. Sorting between whole numbers and decimals numbers are slight different.

I checked this in Microsoft excel as well. Confluence and Excel show same results when sorted.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/218171iD0B187BF50A76DEA/image-dimensions/309x208?v=v2 "image.png")

comments: author: Dima Mineva
body: Many thanks for the information!


author: Dima Mineva
body: For anyone with the same problem reading this, we found the following workaround in another forum: "The problem is that some of the expressions are numbers for Excel, and some are texts. Put a ' operator in front of those with no or 1 decimal point. It turns them into texts, and then they are sorted exactly as you wish."

We solved this by putting 'v' in front of the version number.


Tags: confluence-server

server

sort

table
Confluence different Design
Asked by Giuseppe Pagano:

Hello,

is there a way to customize confluence spaces/project in different styles.

For example, space 1 background orange, space 2 background yellow.

At the moment I can only change the style of all areas at once and not individually.

Is there a way to do this.

If this is possible. What style changes can I make?

Thank you for your Support

Best regards

Giuseppe Pagano


Answers:
author: Zoriana Bogutska_Adaptavist_
body: Hi [@Giuseppe Pagano](/t5/user/viewprofilepage/user-id/4920632)

You can customize confluence pages design using macros.

There is a list of built-in macros from Confluence, but also you can use third-party solutions from the marketplace for macros for design improvements (background, cards, buttons, etc)

For example one of them is [Content Formatting Macros for Confluence](https://marketplace.atlassian.com/apps/247/?utm_source=referral&utm_medium=Comment_Confluence-different-Design_20220926&utm_campaign=Atlassian-Community). This app is developed by my team, so let me know if you have any questions.

comments: author: Giuseppe Pagano
body: Thank you very much for the information. They will help me.


author: Fabio Racobaldo _Herzum_
body: Hi [@Giuseppe Pagano](/t5/user/viewprofilepage/user-id/4920632) ,

you can do that through a theme.

Apply a theme to a space {#toc-hId--525056206}
----------------------------------------------

Themes are used to change the appearance of your space. Confluence comes with a default theme, but your Confluence Administrator can download and install other themes from [The Atlassian Marketplace](https://marketplace.atlassian.com/).

Once a theme is installed, it can be applied to the whole site, or just to individual spaces.

**To apply a theme to a space:**

1. Go to the space in Confluence Cloud.

2. Select **Space Settings** from the sidebar.

3. Select **Themes** from the Look and feel card.  
   You'll need [space admin permission](https://support.atlassian.com/confluence-cloud/docs/what-are-space-permissions/) to do this.

4. Choose a theme option.

5. Select **Confirm.**

### What's the global look and feel? {#toc-hId-165505268}

Global look and feel refers to a theme that's applied at the site level, and applies to all newly created spaces. Changes made to the global look and feel will flow through to all spaces that inherit it.

If a space has its own theme applied, it won't inherit changes from the global look and feel. To go back to inheriting the global look and feel, select **Global look and feel** from the **Themes** tab.

comments: author: Giuseppe Pagano
body: Thank you for the replay! :D


Tags: cloud

confluence-cloud
How do I change the Confluence Cloud Time Zone Default from UTC to my local time in Sydney ?
Asked by Michael Green:

How do I change the Confluence Cloud Time Zone Default from UTC to my local time in Sydney ?

We have Confluence updates appearing to be made at 4:16am in the morning when it should be 2:16pm in the afternoon.

and YES I know you can manually set this for your own profile i.e. set your own personal time zone to Sydney/Australia..... but that is NOT the point.

We want all new users to be defaulted to the Australia/Sydney time zone.

A reminder that Atlassian was founded in Sydney, Australia.... so I expected this to be a little more obvious, easy to set and well documents.... it seems to be NONE of those.

Can someone please advise and/or prove me wrong by supplying an Atlassian link showing how to set this (without code/xml changes) .... Thanks !

![ConfluenceTimeZone.png](/t5/image/serverpage/image-id/218139i6C9815D6A9129140/image-size/large?v=v2&px=999 "ConfluenceTimeZone.png")


Answers:
author: Rilwan Ahmed
body: Hi [@Michael Green](/t5/user/viewprofilepage/user-id/4996624) ,

Presently time zone is configurable only at profile level. Site level there is no option for that.  
There is already a suggestion ticket <https://jira.atlassian.com/browse/CONFCLOUD-16057>

comments: author: Michael Green
body: And [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) Is there no way to specify what timezone new users gets ?


Tags: cloud

confluence-cloud

timezone
Contributor Summary always showing number of edits as 1
Asked by vivek_narayanan:

Hi,

I want to use the Contributor Summary macro in our confluence pages to showcase which user has performed how many edits, added comments, etc. However this macro always shows all the values as 1 no matter how many edits a user may have performed.

How can this be fixed? Please advise.

![image.png](/t5/image/serverpage/image-id/218136i3BC377FF7A8C9CF9/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Rilwan Ahmed
body: Hi [@vivek_narayanan](/t5/user/viewprofilepage/user-id/5041326) ,

Welcome to the community !!

This is an existing bug. Please click on This affects my team and watch for the updates

<https://jira.atlassian.com/browse/CONFCLOUD-72259>

comments: author: vivek_narayanan
body: Thanks Rilwan.


Tags: cloud

confluence-cloud
Is there no way to export customer email addresses?
Asked by Kindall Nelson:

I was going to convert to business grade to try to download a CSV, but I can't find instructions on how to get my customer info out of Trello to use elsewhere. I did find a couple of posts that made it look like it wasn't possible regardless... which makes me wonder why I started using Trello in the first place if I can't get my customer information back out in the form I need it.   

Does anyone have some insight on this?


Answers:
author: Iain Dooley
body: [@Kindall Nelson](/t5/user/viewprofilepage/user-id/4466703) are the custom details in custom fields?

comments: author: Kindall Nelson
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) Yes.


author: Iain Dooley
body: [@Kindall Nelson](/t5/user/viewprofilepage/user-id/4466703) the Board Export power up will work with custom fields:

<https://trello.com/power-ups/5c9418019e56bd8abf98d83f/board-export-excel-csv-pdf>


author: Kindall Nelson
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) Thanks! Do you know where are the instructions on how it works? I bought it and all I can find are links that take me to pages telling me why I should buy it.


author: Iain Dooley
body: [@Kindall Nelson](/t5/user/viewprofilepage/user-id/4466703) not sure! I've never used it, but get in touch with Dan Ivory he works for Orah Apps who make it <https://community.atlassian.com/t5/user/viewprofilepage/user-id/1842230>
How to count numbers in a field (or label) in one line / column (automatic)
Asked by Frank Zdunek:

I am looking for a way to count numbers together in a specific field or label, on all cards that are in a line / column (in this case times, example: 1.5 hours). Counting together only on one board and in one line, not across multiple boards.

Example: Card A-1,5h, Card B-1h, Card C- 0,5h = 3 hours as result. What is then displayed per column - either in the column itself (like result A) or in an extra table (like result B). (see also screenshot)

Is there a possibility maybe?

Many thanks

![TRE_count numbers together.png](https://community.atlassian.com/t5/image/serverpage/image-id/150220iC53E12A1694D7F7A/image-size/large?v=v2&px=999 "TRE_count numbers together.png")


Answers:
author: Rodrigo
body: Sorry Frank, Trello doesn't go well in maths. This would probably require some custom coding, like creating a power up from scratch using Trello's API.

comments: author: Frank Zdunek
body: Thank you very much for your answer. We have found, for us, a solution.  
And that is via a Chrome extension, 'PM fpr Trello'. It is not 'directly' in Trello but it can calculate.  
Also about 'BusinessClass' I have not found the function(?).


Tags: count
how do i change my profile picture on trello
Asked by kaiiros:

hi! i'm trying to figure out how to change my profile icon through the website. please help! i'd really appreciate it if someone could provide a direct link! thanks so much


Answers:
author: G subramanyam
body: Hi [@kaiiros](/t5/user/viewprofilepage/user-id/4466562) welcome to the Atlassian community.

In order to change the profile picture, log into your Atlassian account at <https://id.atlassian.com/> and then go to <https://id.atlassian.com/manage-profile/profile-and-visibility> to change your profile picture. Click on the current profile picture to either change or remove the current picture.

Parallelly, Trello also supports [Gravatar](http://gravatar.com/), a site that lets you upload your avatar once and use it on various sites across the internet. Trello will default to using your Gravatar if that is available.

**URL:** <http://en.gravatar.com/>

If you are using a legacy Trello account? then change your Trello profile picture, also called your avatar, go to <http://trello.com/me>--- hover over your existing avatar and choose "Change".

Stay safe and stay healthy.

comments: author: Priyanka Menon
body: thank you very much for sharing [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184) this was very helpful
Weeknumber
Asked by Magnus:

Hello,

Is it possible to show week numbers in Trello (for setting due date and calendar view)? How?

Kind regards, Magnus.


Answers:
author: Iain Dooley
body: [@Magnus](/t5/user/viewprofilepage/user-id/4466101) there is a {weeknumber} Butler variable:

<https://help.trello.com/article/1157-variables>

so you could, for example, set the weeknumber of a due date in the card title or list name or something, but nothing that displays week number in the calendar view or the due date widget.

comments: author: Magnus
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) thank you!
The calendar pop up--I cannot see the cards like before. It just says "1 item" under that day.
Asked by Camette Sarkisian:

How can I access the cards I had put on the calendar pop-up? Before I could edit them and move them. Help!


Answers:
author: Iain Dooley
body: [@Camette Sarkisian](/t5/user/viewprofilepage/user-id/4465325) it seems you have inadvertently applied a filter to the board, either hit the "x" key on your keyboard or look for the white "x" in the top right where it says "search results" in greent and click that to remove the filter:

<https://help.trello.com/article/972-filtering-vs-searching>


Tags: calendar
Not receiving email notification
Asked by simeon dale:

I have not received any email notifications for the past couple of weeks, I have checked my settings and they are set to send notifications

Regards


Answers:
author: Lara
body: Hi Simeon,

Thanks for reaching out!

I checked our logs and can confirm that email was sent to your email address. I've also removed your email from your post for privacy reasons!

Could you please check your spam folder to see if the message may have ended up there?

If it's not in your spam folder, you may need to contact your network administrators to see if the mail message is being blocked at the network level.

For more details, check out our article on not receiving confirmation emails or password reset emails: <https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html>

What we'd suggest is reaching out to the person who manages your email server, and asking them if it's possible to add Atlassian's dedicated IP addresses:

167.89.0.0/17, 192.174.80.0/20, 147.253.208.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231

Only emails coming from Atlassian will be sent from them.

Please let us know if you have any other questions---we'll be happy to help.

All the best,

Lara  
The Trello Team
My trello account disappear when it uses an atlassian account
Asked by rickhou:

I registered a trello account in 2019 and joined in a private board with some course documents. It worked well at that moment. The board has no maintenance after 2019, I suppose.

Now, in 2021 when I try to view that board, I am in trouble.

First, it needs an atlassian account. I don't have an atlassian account. I tried my old trello account, it says the email address has no associate atlassian account.

Second, I try to use the same email address to sign up and finally get a new atlassian account. There is nothing in the account.

So, where is my old trello account and how can I find my documents on that board?


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

We can definitely look into this for you. Since this is related to private account information, could you please create a ticket at <https://trello.com/contact> and include a link to a board you *should* have access to?

Thanks!

Lara  
The Trello Team
Many boards missing. How can I view them?
Asked by kingpepper:

I've been using Trello for 8 years. A lot of my boards have recently gone missing. Trello now says I have 0 free boards remaining, and only shows a handful of the many boards I had set up. How can I view these missing boards so I can transfer their info to some place safe, where I won't have to worry about losing them again?


Answers:
author: Michael Pryor
body: There are two possible issues:

The more likely issue is your boards are closed. So you can just go to the closed boards and reopen them. <https://help.trello.com/article/781-reopening-a-closed-board>

Remember that a Workspace can only hold 10 open boards, so you may have to close a different board first, or move some boards to other Workspaces or upgrade your Workspace to Business Class.

The second cause (less likely given your description) is it could be because you linked your old Trello-only account to an Atlassian Account, and now you are logged in via an email that isn't linked to your boards. The easiest way to fix that is to go to id.atlassian.com and login with your Trello email address (if that gives you the same result, try a different email that you used in the past).

comments: author: Suvradip Paul
body: Thanks again [@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) !


author: Suvradip Paul
body: [@kingpepper](/t5/user/viewprofilepage/user-id/4465171) - Thanks for posting in community.

We have discussed the same here - <https://community.atlassian.com/t5/Trello-questions/I-ve-lost-loads-of-my-Trello-boards-how-do-I-get-them-back-I-don/qaq-p/1741644#M48678>.

[@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) - FYI.
Trello - Slack - Text message
Asked by Borja Sas Gonz?lez:

Hello everybody. I have Trello linked with Slack. What I want to do is that when a Trello card is expired for a day, Trello will send a message via Slack to a channel created for that purpose. I can do it without problem, but I only get the text message that I put in, but it does not refer to the title of the card. That is, if I have five cards that have expired, and the text says "Please review this card", that text appears 5 times, without being able to relate. Is there any way to indicate in the text to put the title of the card? Any tag?


Answers:
author: Dan Ivory
body: Hey [@Borja Sas Gonz?lez](/t5/user/viewprofilepage/user-id/4465773)

Yep you can do this with variables <https://help.trello.com/article/1157-variables>

Here is a video to explain how to set it up (I've started it at the right point for you but feel free to watch the whole thing if you want more context)

[![Screenshot 2021-07-06 at 11.43.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/150191i70637685F8D79833/image-dimensions/316x178?v=v2 "Screenshot 2021-07-06 at 11.43.30.png")](https://youtu.be/i8Ahr-oUgN4?t=305)

<https://youtu.be/i8Ahr-oUgN4?t=305>

Hope that helps!

Dan

ps if you want more tips like that consider subscribing to the channel :) thanks!

comments: author: Borja Sas Gonz?lez
body: Thank you very much, [@Dan Ivory](/t5/user/viewprofilepage/user-id/1842230)

I'll watch the video. The only thing, the link you gave me with the variables does not work for me.


author: Dan Ivory
body: [@Borja Sas Gonz?lez](/t5/user/viewprofilepage/user-id/4465773) strange, that link doesn't seem to be opening because it's adding some extra characters to the URL when you click it. I've removed them now so should work, if not, try copy and pasting it into your browser as it is the correct link

<https://help.trello.com/article/1157-variables>


author: Borja Sas Gonz?lez
body: Now yes, perfect, thank you very much for your help.
No email notifications
Asked by ??? ???????:

I do not receive notifications from Trello via email. I have read similar questions but still have no clue. Notifications set an instant, also I have tried to close Trello tab in order to let Trello know I am not online and I need notification about scheduled event.

I have changed email to be sure my mail domain is not banned. Also I recieve technical letters about my account.

Where should I look now?


Answers:
author: G subramanyam
body: Hi [@??? ???????](/t5/user/viewprofilepage/user-id/4465135) welcome to the Atlassian community.

After reading your query and the options you tried, the only option I see and suggest is to reach to [Trello support](https://trello.com/en/contact#/) team.

Stay safe and stay healthy.

comments: author: ??? ???????
body: Thank you! I will create ticket.


author: Suvradip Paul
body: I will echo [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184) due to the nature of the issue and details mentioned here!