Questions for Confluence plugin requires an update
Asked by Alexey Khv:

Hello.

I have Confluence Starter License (SEN-11242784) and I have Questions for Confluence plugin installed with Starter license as well (SEN-11242785) but this plugin gives me a message that the license is not compatible with Confluence license and update is required. License info shown in admin panel for both of the products is correct. As far as I know from Atlassian Website Starter licenses are compatible to each other. What could be the problem?

My contact e-mail is ak@itsystemi.ru

Alexey


Answers:
author: AnnWorley
body: I applied your licenses to my test system and did not get an error - you may verify by checking the SENs in the screen shots::

![Screen Shot 2018-02-26 at 12.05.18 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/15823i7BA1E26473BBB2A2/image-dimensions/514x207?v=v2 "Screen Shot 2018-02-26 at 12.05.18 PM.png")![Screen Shot 2018-02-26 at 12.04.49 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/15824i2DC062501B2C9688/image-dimensions/534x347?v=v2 "Screen Shot 2018-02-26 at 12.04.49 PM.png")

You have a few evaluation licenses on <https://my.atlassian.com> - perhaps one of those was mistakenly applied to cause the mismatch.

I look forward to hearing what you find out.

Thanks,

Ann

comments: author: Alexey Khv
body: Thank you for your answer. Surely, I had double checked licenses before I posted the message. I wrote in my initial message that license info shown in admin panel is correct. I'm attaching screenshots with SENs to prove it. I wouldn't have contacted support if the problem had occurred by reason of mistyping license info. Question for Confluence plugin still requires update and I don't know why. Please, consider providing me more assistance for this issue. I'd really appreciate it.

![QCLic.png](https://community.atlassian.com/t5/image/serverpage/image-id/16028i1A01319F1E849D50/image-size/large?v=v2&px=999 "QCLic.png")![QLic.png](https://community.atlassian.com/t5/image/serverpage/image-id/16029iD8A90954C3289FC8/image-size/large?v=v2&px=999 "QLic.png")


author: AnnWorley
body: From what I can tell from Google Translate, and because the licenses work on my instance, it doesn't look like a license compatibility error, rather a version mismatch. I am not sure what version of Confluence you are running but this compatibility chart can help you determine whether you have an appropriate version:

<https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.confluence-questions/versions>

If you need to change to an older version, uninstall Questions version 2.5.5 and then download the version you need from the link above. Then install that version via the Upload add-on link.

Is Questions working as expected despite these errors or are there issues with using it?


author: Alexey Khv
body: Thank you for your answer. According to the mentioned web resource versions of Confluence and QC plugin are compatible. The problem appeared after migrating Confluence from Evaluation to Commercial license, that's why I suspected license problems. After I reinstalled Confluence of the same version from scratch with commercial license the issue has gone. Thank you for your attempts to help me.


author: AnnWorley
body: Thanks for following up to let us know how you fixed it.


Tags: questions-for-confluence