How can I uninstall an app before the end of the trial period?
Asked by Fabrice Lallemand:

Hello Community,  
I installed an app for evaluating it, after cancelling the subscription from the billing section, it is impossible to unistall it before the end of the trial period. The button is grayed.  
I would like to deactivate it in order that nobody use it during the remaining time.

Anyone has an idea or a solution?  
Thanks a lot

![2023-04-18_16h03_41.png](https://community.atlassian.com/t5/image/serverpage/image-id/252486i5C7A927452F94E76/image-size/large?v=v2&px=999 "2023-04-18_16h03_41.png")


Answers:
author: Sushant Verma
body: Hi [@Fabrice Lallemand](/t5/user/viewprofilepage/user-id/5189702)   

Welcome to the community!  

To understand why it is disabled and greyed, please hover over the 'Uninstall' button, and you will see a tooltip. The possible case for this is, the app may have an active subscription. and you would need to unsubscribe to uninstall the app.

Hope it helps!  

Regards,  
Sushant Verma

comments: author: Fabrice Lallemand
body: Hello [@Sushant Verma](/t5/user/viewprofilepage/user-id/2226989)

thank for replying, when I go over the button it's written "you can unistall only after cancelling free trial".  
When I go to the Subscription details, impossible to force the cancellation! I have to wait until a certain date and I don't want to continue using it anymore!

At least be able to disable it!

![2023-04-19_07h14_38.png](https://community.atlassian.com/t5/image/serverpage/image-id/252594i088041D8990308A0/image-size/large?v=v2&px=999 "2023-04-19_07h14_38.png")


author: Sushant Verma
body: [@Fabrice Lallemand](/t5/user/viewprofilepage/user-id/5189702) You have to wait till the active subscription.  

Regards,  
Sushant Verma


author: Fabrice Lallemand
body: [@Sushant Verma](/t5/user/viewprofilepage/user-id/2226989) OK, it's not really smart! Because when you get a trial is to try not to deploy for all users, isn't it? So I'm gonna wait...  
Any chance to submit an enhancement request to Atlassian?  

Thanks for your answer


author: Sushant Verma
body: [@Fabrice Lallemand](/t5/user/viewprofilepage/user-id/5189702) You can contact <https://support.atlassian.com/>  

Might be they will disable it from backend and will help you!  

Regards,  
Sushant Verma


author: Aurelien Essig
body: This is indeed highly counter productive.

We are stuck with multiple apps we wanted to try but cannot uninstall.


author: Bill Barksdale
body: Same here. Got a trial app. Decided very quickly that it wouldn't meet our needs. But I can't remove it for another 29 days. We should be able to force an uninstall before the subscription ends.


author: Joris Vleminckx
body: +1


author: Alex Redovian
body: Absolutely insane policy. This is why we want to get out of Jira. What could possibly be the logic of making people wait to get rid of an App they don't want?

Complete garbage Atlassian


author: Joris Vleminckx
body: We had an app whose trial ended on 28/11/23. Today, 28/11, I went to the apps page in Jira and still the uninstall button for this particular app was greyed out.

In the subscription page for the app apparently it was just showing billing information, but it has a "..." menu, where a cancel subscription could be found. This option allowed me to cancel the subscription starting from 29/11, so probably tomorrow I can uninstall the app...

I am unsure whether this option was available before.


author: Joris Vleminckx
body: Update: Today I had a look again at the Jira apps page and finally the uninstall button wasn't greyed out anymore, so I could successfully remove the app.

IMHO this process shouldn't be so difficult: it really seems geared to people forgetting about their trial plugin installations and start paying...


author: Megan H
body: I actually have this same problem with Comala Document Control. Canceled the subscription during the 30day trial period, but the Uninstall button is disabled - apparently through the end of the original trial period. I did reach out to AppFire and they advised that it is an Atlassian control. So now we're trying to implement a new approval process and we cannot uninstall the one we did not choose to move forward with. Absolutely UNACCEPTABLE


author: Camron Matthews
body: Having the same issue, except I want to go from Comala Document Control to Comala Document Management. Atlassian, why is this a thing?


author: Anthony Fabbricatore
body: Deeply obnoxious policy. +1 to the above. It's not exactly a "trial" if I'm stuck with it for 30 days cluttering my team's UX when we know within a few hours that an app is garbage.


author: Micheal Planck
body: I *still* have an app cluttering up my UX, months after the trial period expired and it was cancelled.

Let me know if you figure out how to fix that.


author: Mehdi Meziane
body: +1  
Very confusing for users and make it too risky to try apps...


author: JK
body: Please,

This is the most backwards decision ever.

Our Jira is clogged with bloated functionality from trials that became apparent didnt meet our needs with 10 minutes.

Now we are stuck with them for 30 days before I can remove their functionality???

If we can't uninstall, can you at least let us DISABLE them?


author: Dario Valiant Casilli
body: +1! This doesn't make any sense, you should be able to cancel the trial and remove the app without waiting 30 days... it wasn't like this a couple of years ago (last time I used jira), this definitely seems counter productive. Opening a support case


author: J_ Gordon
body: +1


author: Megan H
body: +1


author: Klaus Schobesberger
body: +100, makes it unacceptable to try out apps on a productive system.


author: Benjamin ?rnjak
body: +1


author: Paolo Boniotti
body: senseless and very annoying commercial policy, please allow us to remove the apps immediately without waiting for the trial period to expire!


author: Micheal Planck
body: The good news is, no one in my company will ever trial an app again. The punishment is too great; if we're not ready to pay for it upfront, we won't even look at it.

That was the goal of this policy, right? So you should be happy that it's working!


author: Stanislav Shumlianskyi
body: +1


author: Peace admin
body: +1


Tags: cloud

confluence-cloud