Not receiving invitation emails or verification Emails
Asked by Gabriel Begueldo:

Hello,

I've got this bug where my manager sends me an invitation for some repos and then I never get this invitation sent to my email(Already checked spam and everything else). Also when trying account recovery steps I get no email verification. Weird thing is that I use the same account for Jira and I can get Jira updates and invites normally. The whole problem is when I try to access any bitbucket link related to these repos and never get any email invitation...


Answers:
author: Caroline R
body: Hi, [@Gabriel Begueldo](/t5/user/viewprofilepage/user-id/4560976)! Welcome to the community!

I performed an analysis on our logs and confirmed that your email had a block on the server that prevented these emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

In this case, I have removed the block from your email. Could you please ask your team to **remove** the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a **specific repository**:

* Access the workspace \> Go to the repo they have invited you to;

* Access the **Repository Settings** \> **User and group access;**

* Click on the "invitation pending";

* Select the "**Cancel invitation**" option to remove the invitation;

* Add your email again to send a new invitation.

In case they have invited you to a **group on this workspace**:

* Access the workspace \> **Settings**;

* Access **User groups** \> Open the group they have invited you to**;**

* Click on the "invitation pending";

* Select the "Cancel invitation" option to remove the invitation;

* Add your email again to send a new invitation.

Please let me know how it goes.

Kind regards,  
Caroline

comments: author: Gabriel Begueldo
body: Thank you for your reply [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) !

Everything seems to be working just fine now, I appreciate your help!


author: Caroline R
body: Hi, Gabriel!

Thanks for your confirmation! I'm glad to know everything is working now :)

Kind regards,  
Caroline


author: Kyle Li
body: Hi [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) , I'm afraid I meet a similar situation here [Bitbucket Invitation and Verification Email not re... (atlassian.com)](https://community.atlassian.com/t5/Atlassian-Account-questions/Bitbucket-Invitation-and-Verification-Email-not-received/qaq-p/1950357#M1942), could you also please help?

Thank you.


author: Caroline R
body: Hi, [@Kyle LI](/t5/user/viewprofilepage/user-id/4705417),

I would like to ask if you could please create a new question for your issue, providing details on the errors you see.

We generally encourage users to create a new question for their issue instead of posting on someone else's question, because 1) the root cause and resolution may be different for each case 2) a question can become cluttered and difficult to follow if we try to troubleshoot multiple users' issues in it.

Please feel free to let me know if you have any questions.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud