log in to account without password or password reset
Asked by Joseph Davidson:

At my previous job, I created a confluence site to store documentation. That company has gone out of business, but one of our customers has hired me directly.

They now want me to continue a project that was started when I worked at my previous job. however, the documentation for that project is all in confluence, and I do not remember my password to log in to view it.

Unfortunately, I cannot do a password reset, because the email tied to that account no longer exists, as it was my company email, and the company has gone out of business.

Is there any possible way to get into the account or recover that documentation?

It took weeks of back and forth with the customer to create and would be very time-consuming to redo.


Answers:
author: Stephen Sifers
body: Hello Joseph,

While you're in a difficult situation, the driver of your question comes down to ownership of the site and its intellectual property as well. Since the site was created while working for a previous and now defunct employer, the employer, and registered business owner still has a claim to the site. Simply put, you may not have a legal option to gain access to the data.

If you're able to prove ownership of the company, then regaining access would be possible, but from what you've said it sounds like that's not a possible option.

Here is further information on our Cloud terms and services; <https://www.atlassian.com/legal/cloud-terms-of-service>

<br />

Additionally, free plan sites are also subject to deletion if they remain inactive for 120 consecutive days.
>
> ### What happens to Free plan products if they're inactive for too long? {#toc-hId-1253326668}
>
> #### Confluence {#toc-hId-1943888142}
>
> Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page---that'll count as activity and reset the 120-day clock.
>
> #### Jira {#toc-hId-136433679}
>
> If *all* the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn't apply to that site.
>
> Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.
>
> [Read more about deactivating inactive products and other limitations in Free plans](https://confluence.atlassian.com/adminjiracloud/limitations-in-jira-cloud-free-plans-979432180.html).

<br />

Further information on this may be found at [Track storage and move data across products](https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/)

Regards,  
Stephen Sifers

comments: author: Joseph Davidson
body: Well, it's not the answer I was hoping for, but thank you, regardless.


author: Esther Strom
body: Hi, [@Joseph Davidson](/t5/user/viewprofilepage/user-id/4404077) - welcome to the Community. This is something you'll need to contact Atlassian support to take care of; without access to the email attached to the account there's nothing you personally can do.

<https://support.atlassian.com/contact>

comments: author: Joseph Davidson
body: Thanks! Yes, I tried contacting Atlassian support first, but as it's a free confluence site (It was mostly for myself, and possibly ultimately a couple of others), they just replied to tell me to come ask here. Do you know if there's anything I can do to appeal that and insist that I'll need direct help to resolve my issue?


author: Esther Strom
body: Let me see if I can loop in an Atlassian team member.


author: Joshua Hubbard
body: Jlk thanks


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