youngmon/atlassian-qna huggingface dataset:
Help me URGENT ? REQUEST
Asked by Julia Yeager:

Hello,

I need help......with resolving some issues under:

Are you able to help me with getting 2 email addresses permanently deleted from the Atlassian / Trello database / system / platform / severs.....

Under the associated email addresses of:

[knina067@gmail.com](mailto:knina067@gmail.com)

and

[nking2000@icloud.com](mailto:nking2000@icloud.com)

Thank you very much


Answers:
author: Julia Yeager
body: Trello / atlassian account permanent deletion...../ deactivation of accounts.....

comments: author: Quincy [Atlassian]
body: Hi [@Julia Yeager](/t5/user/viewprofilepage/user-id/5500726), this sort of request needs to be submitted through <https://support.atlassian.com>. Our support engineers will be able to help you resolve your issue.

Regards!
receiving e-mail
Asked by daniele.licalzi:

Good morning, I'm having trouble receiving any email notifications. I am a member of the board and as a result I have verified that I am a member of all boards. I have activated instant reception of all emails but I am not receiving them. How can I fix the problem?


Answers:
author: Quincy [Atlassian]
body: Hello [@daniele.licalzi](/t5/user/viewprofilepage/user-id/5487044), I hope you are having a fine day and I am sorry to hear about the trouble you're having with email. I believe the best option for you would be to open a support ticket on <https://support.atlassian.com>. Our staff will be able to help you get the issue resolved.

Best of luck!
what is atlassian cloud url
Asked by Marcy Grutza:

I am trying to create a ticket because i do not have looker data. it is asking for an atlassian cloud url... where do i find the one they want?


Answers:
author: Kieren _SmolSoftware_
body: Hi [@Marcy Grutza](/t5/user/viewprofilepage/user-id/5482900)

It's the start of the URL you use when you visit your Jira or Confluence product.

The main URL will end in **atlassian.net**

e.g. smolsoftware.atlassian.net

Good luck

-Kieren

Co-founder @ Smol Software \| Ex-Atlassian
Login with user not possible
Asked by Roland K?chele:

Hello community,

it seems my user account is deactivated and can't be re-activated from the login pages (email not found).

The support pages can't be used without login. The support email isn't reachable anymore.

Who can re-activate my account?

BR

Roland

PS. This is a temporary account.


Answers:
author: Quincy [Atlassian]
body: Hello Roland,

I am sorry to hear about the difficulties you are having with your account. If you temporarily create a new Atlassian account you should be able to use that to reach out to our support team at <https://support.atlassian.com> to help you get this resolved.

Good luck, and don't hesitate to reach out again if you need more help.

Quincy
Does Atlassian email service act as an email server?
Asked by Hunter:

I am thinking of getting a website and can't find an email server for it, so I wonder if the email service Atlassian provides works as one.


Answers:
author: Stanley Duback
body: Hey Hunter,  

Atlassian products cannot be used as a server, you can connect an already hosted email, or utilize an email for issue collection. But it depends on your use case.  

I own and operate a IT Company that deals with total administration for businesses. I would be happy to pick your brain on what you are trying to accomplish and point you in the right direction, feel free to send me an email: Stanley@boisetsit.com


author: Kian Stack Mumo Systems
body: [@Hunter](/t5/user/viewprofilepage/user-id/5462822),

Can you describe what you mean? You can send email notifications on things like issue updates, ect, but it's not designed to allow you to email whoever you'd like.

What exactly are you trying to accomplish?   

Thanks,   

Kian

comments: author: Hunter
body: I am trying to see if I can use the service as an email server so a website can use it to send emails to the users.

If you can help with that it would be appreciated!


Tags: email

server
account inaccessible after email address change
Asked by Eliza Zadura:

I requested an email change for an older account, to an email address that I use more frequently, let's call it address_1, for claritys sake. To complete this change, I changed the email options for a newer account, since address_1 was associated with this account. This account should now have address_2 associated with it. For both changes I received confirmation emails, and confirmed the changes.

The plan was to eventually merge the accounts, or backup some data and use my newer account. It was important for me to keep data from the older account.

Now, the account that should be associated with address_2 isn't accessible, I can't even do a password restore, since the account cannot be found. Please help.


Answers:
author: Quincy [Atlassian]
body: Hi [@Eliza Zadura](/t5/user/viewprofilepage/user-id/4459044), I am sorry to hear you are having a problem with your account. If you reach out to our support team they can help get this resolved for you.

<https://support.atlassian.com/contact/#/>

By filing a support request through that link you will be able to securely share details with our support team. I hope we can get that resolved for you quickly.
The red notificati tab on the boards has not been working for almost a year.
Asked by Jemma Regis:

The red notification tab on the boards has not been working for almost a year. When I log in I cannot see what boards have been commented on unless I use the individual email notification and it's frustrating. Why has it stopped working?

I am watching the board....


Answers:
author: Ste Wright
body: Hi [@Jemma Regis](/t5/user/viewprofilepage/user-id/5463708)

Can I clarify, what red notification tab are you referring to? And what boards?

Screenshots here could be beneficial :)

Ste

comments: author: Jemma Regis
body: When you go to your board it usually has red dots next to boards that have been commented on. This has not been happening for almost a year. I have to wait for the email to come directing me to that specific board to see the comments. This is frustrating. I have made sure both myself and the other person are watching the birds but still not getting that red notification.

This means I have to access each board via the email that comes with the link to that specify board


author: Ste Wright
body: Hi [@Jemma Regis](/t5/user/viewprofilepage/user-id/5463708)

What product is this for?

Ste


author: Jemma Regis
body: Trello
recaptcha automatically fails without prompt when attempting to login to Atlassian careers?
Asked by JS:

This error message appears on Chrome, Firefox, and MS Edge when clicking Next, without prompting to complete a reCAPTCHA challenge. Please advise how one is to login to Atlassian Careers when the reCAPTCHA prompt fails to appear.

![image.png](/t5/image/serverpage/image-id/313732iB816D4F4E4AF0849/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Ste Wright
body: Hi [@Jason Stanek](/t5/user/viewprofilepage/user-id/5459461)

I just did this (using this job and that email address) and it went straight through for me.

This can sometime happen when there's a browser extension blocking the form - although not usual across 3 browsers.

I would try...

* On a different device
* In incognito mode

...and see if this has a different result?

Ste

comments: author: JS
body: Thank you Stephen - indeed had tested out two devices and both inside and outside incognito mode, across three browsers on one of the devices, with no success. However, apparently you have the magic touch! reCAPTCHA appears to be back up and working now.
Get organization data in ServiceDesk and move it to Jira
Asked by Arthur Harutyunyan:

Hi Community !!

I have the following situation:

1) I have configured Jira Service Management Cloud

2) I have Jira Cloud also configured

3) Any time the customer creates a request from Service Management Portal, based on a special status transition, I am running an automated rule to create a new ticket in Jira correspondingly. I am copying several fields from Service Management to Jira, for example, Summary, Description etc.

Now, I want to implement the following:

1) If a Customer-1 from Organization-1 creates a request, then I want to put the organization name (in this case Organization-1) in a some custom field.

2) Then once my automation works, move this organization name and put in a Jira ticket

This will help me to filter out the tickets based on the organization already in Jira Boards.

Could you please advise me how to do that?

Thanks,

Arthur


Answers:
author: Camilo Galleguillos
body: Hi, [@Arthur Harutyunyan](/t5/user/viewprofilepage/user-id/511415)

The reporter's organization data can be obtained through a REST API request. Check the following community post to see the details:

<https://confluence.atlassian.com/jirakb/how-to-use-jsm-customer-s-organization-information-in-automation-rules-1115679210.html>

Best,

|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-374414758} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

jira-cloud

jira-service-desk-cloud
Sending JSON Payload to DataDog
Asked by Dennis Christilaw:

I have an interesting issue here:

I am trying to send a JSON payload to DataDog to start an Incident (using their On-Call feature).

I send the following payload and it works:

*** ** * ** ***

{

"title": "Something Silly Here",  
"text": "Maybe some Description Text",  
"tags": "team:{{customFields.customfield_15951.asJsonString}}, incident", "source_type_name": "Jira",  
"alert_type": "info"

}

*** ** * ** ***

However, when I attempt to use additional Smart Values like the below example, I am get an error:

*** ** * ** ***

{

"title": "{{issue.summary.asJsonString}}",  
"text": "{{issue.description.asJsonString}}",  
"tags": "team:{{customFields.customfield_15951.asJsonString}}, incident",  
"source_type_name": "Jira",  
"alert_type": "info"  
}

*** ** * ** ***

Error:

*** ** * ** ***

##### **Error publishing web request. Response HTTP status:** {#toc-hId--1422560867}

400  
Error response HTTP body:  
{"errors": \["Invalid JSON structure"\]}  

*** ** * ** ***

I just need to know what is not formatted correctly


Answers:
author: Dennis Christilaw
body: Through some trial and error, we were able to get the formatting right for both sides. Tested via <https://webhook.site/>:

What worked is below:

*** ** * ** ***

{  
"title": {{issue.summary.asJsonString}},  
"text": {{issue.description.asJsonString}},  
"tags": "incident, team:{{issue.fields.customfield_15951.value}}, ticket:<https://mynovu.atlassian.net/browse/{{issue.key>}}",  
"source_type_name": "Jira",  
"alert_type": "info"  
}


author: Jim Knepley - ReleaseTEAM
body: [asJsonString](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-json-functions/#asJsonString) wraps the string in quotes. When it's expanded, you're sending:

```
{
  "title": ""summary"",
  "text": ""description"",
  "tags": "team:"customfield", insident",
  "source_type_name": "Jira",
  "alert_type": "info"
}
```

...which I don't think is what you want. I would remove the quotes wrapping the title and text values and try again.

comments: author: Dennis Christilaw
body: Thanks! We discovered this as well. We did find a solution!! (posted separately)


Tags: cloud

jira-cloud
Reorder Statuses in Jira Work Management List view
Asked by Stefanie Ramsay:

I created a Jira Work Mgmt board and added some custom statuses. In the list view, I want to reorder these statuses so that "In Progress" is above "Scheduled to Publish". Is there a way to do this? ![Screenshot 2024-09-25 at 10.20.55 AM.png](/t5/image/serverpage/image-id/349279i562120FFCD97A5E5/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 at 10.20.55 AM.png")


Answers:
author: Dick
body: Hi [@Stefanie Ramsay](/t5/user/viewprofilepage/user-id/5220908) , welcome

Yes there is. when editing a workflow, you can select the diagram mode.

In this mode, you click on an arrow that represents the status change process, then a small window opens on the right, with a link under the Options: **Properties**

click Properties and a new window opens with the Transition Properties list.

There you can add a property as a key-value pair:

key =**opsbar-sequence** value = **number**

The numerical order is the order in which the statuses will appear in your menu.

If you have 10 20 30 40 as numbers, you can always put a status transition in between (so that makes the solution a bit more future proof)

Hope this helps,

*Dick*

comments: author: Stefanie Ramsay
body: Thank you for your reply! I tried your suggestion and the statuses are not changing. Did I do this correctly? ![Screenshot 2024-09-25 at 11.31.49 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349292iC5744D3CC7307321/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 at 11.31.49 AM.png")


author: Dick
body: Hi [@Stefanie Ramsay](/t5/user/viewprofilepage/user-id/5220908) , you've done it correctly.

Have you done it for **each** transition in your workflow? The order of the statuses should follow the order of the numbers of the transitions you have put in.

I must tell you, I postulated this answer, since it orders the status list when editing an issue:  
![Ordering Statuses.png](https://community.atlassian.com/t5/image/serverpage/image-id/349421i6DD4B56D893171E9/image-size/large?v=v2&px=999 "Ordering Statuses.png")

I hope this helps,

***Dick***


Tags: cloud

jira-cloud

jira-work-mgmt
Automation to set issue end date to release end date when added to the release
Asked by Gina:

Hello,

I'm trying to match the end date of an issue to its release version, when it's added to the release.

So, an issue without an end date is added to the release, I want to automatically copy the release end date to the issue end date. Here is what I built so far:

![Screenshot 2024-09-25 at 8.16.38?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349269iB3815A8ABF17DDC1/image-dimensions/299x302?v=v2 "Screenshot 2024-09-25 at 8.16.38?AM.png")![Screenshot 2024-09-25 at 8.16.48?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349270i07136DFCEDF688AA/image-dimensions/311x347?v=v2 "Screenshot 2024-09-25 at 8.16.48?AM.png")


Answers:
author: Bill Sheboy
body: Hi [@Gina](/t5/user/viewprofilepage/user-id/5251097) -- Welcome to the Atlassian Community!

You describe this: "...an issue without an end date is added to the release". What do you want to do if the issue already has a Due Date (i.e., end date) value?

Next, the Fix Versions field in issues is a *list of values*. The smart value expression you show will:

* for each issue currently assigned to the release
  * check all of the fix versions assigned to the issue,
  * and assign the one with the maximum Release Date to the Due Date

That will not necessarily be the version which triggered the rule. Is that what you want to do? If not, please see the suggestion from [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) to assign the value from the trigger version.

Finally, what do you want to do if the trigger version does not have a release date set yet?

Kind regards,  
Bill


author: Lisa Forstberg
body: Hi [@Gina](/t5/user/viewprofilepage/user-id/5251097)

Welcome to the community!

I just tested this and smart value {{version.releaseDate}} seems to do the trick

![Screenshot 2024-09-25 at 16.38.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/349285i0C7200F683ADD284/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 at 16.38.08.png")

all the best

Lisa


Tags: cloud

jira-cloud
cannot see list, board, timeline, backlog, calendar
Asked by Johannes Gruenenberg:

Hi, I cannot see the above things in "our" project.

My colleague started the project and added my to all roles as admin. Hoewever, I can only see "goals" and "issues", that\`s it.

I have the + and "add view". However, when I click on "add shortcut", nothing happens. When I click on "+ more features", I receive the error "project not found you tried to access...."

We have been googling for an hour and cannot find anything to solve this.

It is a TMP.

Cheers

Johannes


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Johannes Gruenenberg](/t5/user/viewprofilepage/user-id/5601587) and welcome to Community.

Your post indicates you are on a free plan, which has very limited permissions. Did you perhaps previously have a standard instance, and then downgrade to free? If that happens, permissions are locked in their state when the instance became free, and you can't modify them.

comments: author: Johannes Gruenenberg
body: HI [@Laura Campbell _Seibert Media_](/t5/user/viewprofilepage/user-id/3327113) thanks for your quick response and thought.

My account was shortly under some paid plan for trial. Not 100% sure whether my colleague invited me during that time to the project or right after.

Are you saying that she can put me as admin everywhere (what we did today in addition with other permissions) but since we are on the free plan I cannot see the things she can see although she is on a free plan as well?


Tags: cloud

jira-cloud
How to send automation email 3 days prior to start date
Asked by Darius Fields:

I am trying to send an automation email out to assignee 3-5 days prior to their start date. How would the automation process begin.


Answers:
author: Jan Westphal
body: Hello [@Darius Fields](/t5/user/viewprofilepage/user-id/5601584)  

You can use the Schedule trigger to run an automation daily or a chosen interval.  

Then you can either just send out a Notification or compound a list of issues for each distinct assignee.  

This is an automation we are using to send out a list of issues per distinct assignee for all issues due the next 3 days so they won't get spammed for each single issue that is due.  

![distinct_assignee-notifiation.png](https://community.atlassian.com/t5/image/serverpage/image-id/349303i6B8F2C398D1A142B/image-size/large?v=v2&px=999 "distinct_assignee-notifiation.png")

![distinct_assignee_notification2.png](https://community.atlassian.com/t5/image/serverpage/image-id/349307i876537950CE08737/image-size/large?v=v2&px=999 "distinct_assignee_notification2.png")

If this is too compilated feel free to let me know.  

Best regards


Tags: cloud

jira-cloud
Export project plan visual
Asked by Lisa Snuggs:

Hi, I am currently trialling Jira standard plan and am working in operational projects so am just using a basic blank template.

Is there a way I can export or snip a visual of the project plan in list view or timeline including categories please?

thanks


Answers:
author: Becky Brooks - Visor for Jira
body: Hi [@Lisa Snuggs](/t5/user/viewprofilepage/user-id/5559258) ,

You can export issues as a CSV, if that's helpful. Just click on "Search" in the upper right. Then click on "View All issues" at the bottom. From there, you can click "Export issues" to get a CSV. This will give you a way to get a visual in a spreadsheet view. (See screenshots below.)

If you want another way to visualize your data, you can try our Visor (disclaimer: I work at Visor). We have a bi-directional Jira integration that allows you to make color-coded Gantts, spreadsheets, etc. You can export them all as a PDF \& CSV. Or, you can share them right in Visor: [https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud&tab=overview)

Jira doesn't support exporting PDFs of Timelines. There are other apps that circumvent that like Better PDF Exporter: [https://marketplace.atlassian.com/apps/5167/better-pdf-exporter-for-jira?hosting=cloud\&tab=overview\&utm_source=midori-blog\&utm_medium=advanced-roadmaps-pdf-export\&utm_campaign=content-marketing](https://marketplace.atlassian.com/apps/5167/better-pdf-exporter-for-jira?hosting=cloud&tab=overview&utm_source=midori-blog&utm_medium=advanced-roadmaps-pdf-export&utm_campaign=content-marketing)

**How to Export CSV in Jira:**

![SearchJira.png](https://community.atlassian.com/t5/image/serverpage/image-id/349260i9EE8EB808FD6620D/image-size/large?v=v2&px=999 "SearchJira.png")

![ExportCSV.png](https://community.atlassian.com/t5/image/serverpage/image-id/349262iF9A2A981BAE54912/image-size/large?v=v2&px=999 "ExportCSV.png")


Tags: cloud

jira-cloud
Bulk issue operation -moving epic issue to Feature issue type
Asked by Sayikiran:

Hi All,

We are trying to migrate our Epic issues to Feature ( Custom issue type) type using bulk operation. While doing, we enable the option Keep child issues. After successful migration Epic issue became Feature issue with all data retained. But we lost child issues.

How can we retain child issue while moving or this is expected result when Epic converted to Feature (Custom issue).

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Sayikiran](/t5/user/viewprofilepage/user-id/5562295)

Welcome to the Atlassian community.

An issue's parent must be in the hierarchy level directly above it. The default issue type hierarchy is:

```
Epic (level 1)
|-- standard issue types (level 0), i.e. Story, Task, Bug
    |-- sub-task issue types (level -1)
```

At what level is you custom issue type Feature? If it is not at the same level as Epic, then the children of Epics cannot be the direct children of Features.


Tags: cloud

jira-cloud
Automated Linked tickets
Asked by Samir Arab:

Hi All,

I have a query whether linked tickets which have been automatically created upon a status selection can still keep same reporter as that of the initial ticket.


Answers:
author: Dick
body: Hi [@Samir Arab](/t5/user/viewprofilepage/user-id/5398411) , and welcome to this community.

We're all about helping each other out, solving problems together. I'm curious what problem you are encountering, as your post is not revealing many details.

Don't be shy, we're here to help

***Dick***

comments: author: Samir Arab
body: Basically, once we receive an issue/ticket we have automated a creation of a new ticket upon selection of a specific status.

When this new ticket is created reporter is being listed as automation from Jira rather than the same reporter of the initial ticket. I was querying whether it is possible to keep the same reporter as the first ticket. Reason we are creating this process to avoid the same reporter to raise a different ticket when needed and keep a continuation.

Hope the above makes the picture more clear.


Tags: cloud

jira-cloud