youngmon/atlassian-qna huggingface dataset:
How do I group conditional nodes?
Asked by Quang Nguyen:

Currently I have an automation rule that runs like this:

Scheduled automation

* Search with JQL
* If A
* And if X
* Then Send Email 1
* If Y
* Then Send Email 2
* If Z
* Then Send Email 3

How would I update this to read:

* Search with JQL
* If A
  * If X
  * Then Send Email 1
  * If Y
  * Then Send Email 2
  * If Z
  * Then Send Email 3

Or would I need to always put A into the initial Search JQL? I want to not do this if possible because I have a lot of these rules to process, and I'd prefer to put everything into one rule than duplicating it multiple times.

Thank you!

Here's what the rule looks like currently:

![2024-08-26_11h30_56.png](/t5/image/serverpage/image-id/343917iC6C0CD9003718B5C/image-size/large?v=v2&px=999 "2024-08-26_11h30_56.png")


Answers:
author: Jim Knepley - ReleaseTEAM
body: I think you're describing a long-standing shortcoming of Jira automation.

There's [a workaround](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Re-Re-Automation-for-Jira-When-adding-a-new-rule-the/qaq-p/2328100/comment-id/99419#M99419) you can try.


Tags: data-center

jira-data-center
Space not appearing for Meetical
Asked by Liz Humphrey:

I've tried everything I can think of including adjusting permissions and no matter what I do, a space I want to add meetical onto a page for is not appearing as an option.

![Screenshot 2024-06-20 at 11.11.54?AM.png](/t5/image/serverpage/image-id/330930i5B474A0A4C2AC212/image-size/large?v=v2&px=999 "Screenshot 2024-06-20 at 11.11.54?AM.png")


Answers:
author: Barbara Szczesniak
body: [@Liz Humphrey](/t5/user/viewprofilepage/user-id/5525481) Welcome to the Atlassian Community.

I'm not familiar with the Meetical app, but I have a few thoughts:

* Are you trying to insert it in the space you are currently in? Some macros have a way to indicate the current space, rather than selecting it through search.
* If you keep typing to the plus sign, rather than stopping at "build," does the space come up?
* Maybe it has an issue with the plus sign in the space name?

comments: author: Liz Humphrey
body: I thought about the plus sign too so I changed it to remove that, but no luck. I've tried it from both the meetical app in Confluence and from the Meetical extension in the Google calendar, nothing comes up if I keep typing.


author: Shawn Doyle - ReleaseTEAM
body: Are the spaces that are showing up from the Confluence site you are using? Is there a chance it's looking at a different Confluence site?

comments: author: Liz Humphrey
body: No, this is the only confluence site. All other spaces in there are appearing, just not this one.


author: Nicolas Grossi
body: [@Liz Humphrey](/t5/user/viewprofilepage/user-id/5525481) Welcome as you have an stadard license you might contact support.atlassia.com

Nicolas

comments: author: Liz Humphrey
body: I tried that and got this message, so came here.![Screenshot 2024-06-20 at 12.16.25?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330940i26BA2D3CF094DEDA/image-size/large?v=v2&px=999 "Screenshot 2024-06-20 at 12.16.25?PM.png")


Tags: cloud

confluence-cloud

meetical
Want to learn scriptrunner script for Jira automation. Could you please help me on the process ?
Asked by Kir_n:

Want to learn scriptrunner script for Jira automation. Could you please help me on the process to become master in scriptrunner


Answers:
author: Nikola Perisic
body: Welcome [@Kir_n](/t5/user/viewprofilepage/user-id/5577051)

Are you looking for ScriptRunner for Cloud or for Data Center? For the cloud, the funcionality is not the same like it is for the Data Center. In my opinion DC has more options since it is powered by Groovy programming language. That language is based on Java language. So basics of Java should be helpful.

Cloud: <https://docs.adaptavist.com/sr4jc/latest/get-started>

Data Center: <https://docs.adaptavist.com/sr4js/latest>

comments: author: Matt Doar _Adaptavist_
body: What Nikola said, and also play with the tool by getting a free instance of Jira to experiment with. Once you have a working script for something, post it in this community and someone will always comment on it :)


author: Kir_n
body: Hi Nikola/matt,

Thank you for your quick response and I want to learn script runner for DC. Do we get groovy tutorials for Jira development ?

Thanks,

Kiran :)


author: Nikola Perisic
body: Hello [@Kir_n](/t5/user/viewprofilepage/user-id/5577051)

Actually no, you can find the Groovy documentaiton here: <https://groovy-lang.org/documentation.html>

Look on YouTube for some knowledge: <https://www.youtube.com/watch?v=vDtENU-3Lwo> for an example.


author: Kir_n
body: Thank you


Tags: cloud

jira-cloud
I cannot acces in JIRA Spem
Asked by guenter dlapa:

Account doesn?t work

user name guenter.dlapa@toyota.at

password change is possible for severeal times but access is cancelled

please give acces to my user

![Screenshot 2024-08-26 193256.png](/t5/image/serverpage/image-id/343908iE7000368798F2819/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 193256.png")


Answers:
author: Mikael Sandberg
body: Hi [@guenter dlapa](/t5/user/viewprofilepage/user-id/5577004),

Welcome to Atlassian Community!

This community is mainly made up of Atlassian customers and as such we do not have access to other customers instances. You would be better off contacting your IT helpdesk in order to get access.


author: Victor Law
body: Hi [@guenter dlapa](/t5/user/viewprofilepage/user-id/5577004)

Welcome to the community.

We are not the administrator and do not manage the Jira application.

You should contact the Jira administrator to reactivate your account in the environment.

Thank you.


Tags: atlassian-accounts

data-center

jira-data-center

not-applicable
how can i get the automatization field required working?
Asked by Camila Castagneto:

i am trying to set the following automatization: when the developer change the status from in progress to ready to test, i want to a specific field (fix version) to be mandatory before moving to test. i already set up, but its not working![Screenshot 2024-08-26 at 3.16.06?PM.png](/t5/image/serverpage/image-id/343915i5404F372994960BA/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 3.16.06?PM.png")


Answers:
author: Camila Castagneto
body: [@Victor Law](/t5/user/viewprofilepage/user-id/391946) i am following the instructions you shared but i dont have the option "Validators" under Options. could be permissons issues that i am having? or maybe it is located in somewherelse?

![Screenshot 2024-08-26 at 5.10.16?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343945i15B4779A68D62327/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 5.10.16?PM.png")

comments: author: Victor Law
body: Hi [@Camila Castagneto](/t5/user/viewprofilepage/user-id/5577044)

It seems like you clicked on the workflow status. Please click on the arrow between the status for the workflow transition.

<https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Validators>

Thank you.


author: Camila Castagneto
body: [@Victor Law](/t5/user/viewprofilepage/user-id/391946) thank you!


author: Victor Law
body: Hi [@Camila Castagneto](/t5/user/viewprofilepage/user-id/5577044)

Welcome to the community!

Based on your use case scenario, setting the required field in the workflow validator is recommended instead of automating it.

You may refer to the document below on configuring a required field on a workflow transition.

<https://confluence.atlassian.com/jirakb/how-to-make-a-field-required-before-closing-the-issue-1236928291.html>

Thank you.

comments: author: Martin Jane?ek
body: We did it with workflow condition. So you cant use transition until you fill the requested field. Is validator better for some reason?


author: Josh Costella
body: Conditions work fine if everyone is always fully aware of the process. Validators at least come with messages that tell the user what is needed to go to the next step.


author: Aaron Pavez _ServiceRocket_
body: A Condition/Validator will not allow you to move or transition. If you wish so.

The automation will run but won't stop the transition from occurring. If it doesn't match the actions, it will run a log that it did.

In your automation, if the fix version is not empty, then assign it to Andy.

If there is a value in the field, it won't assign it to Andy. and will of the condition didn't match.

Regards


Tags: cloud

jira-cloud
how do I import a csv into an existing project in the new import screen?
Asked by Doug Robinson:

I can see how to import it into a NEW project you create on the fly, but I can't see how to select an EXISTING project in the new UI.

Doug


Answers:
author: Samuel Gatica
body: Hi [@Doug Robinson](/t5/user/viewprofilepage/user-id/1037066)

You can click the **"Switch to the old experience"**

![Screenshot_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/343909iB2C3A6BA63FA0234/image-size/large?v=v2&px=999 "Screenshot_3.png")

Best regards

Sam

comments: author: Doug Robinson
body: Thank you, Sam!  

Hopefully the new experience contemplates this need at some point. :)  

Doug


author: Carole Fournier
body: Thank you so much, Sam. I appreciate it .


Tags: cloud

jira-cloud
G?rer un token ext?rieur pour l'utiliser dans la partie automate
Asked by mehdi chaibdraa:

Bonjour,

Via automate je lance un post qui me permet de r?cup?rer le token d'un webhook d'une autre application de fa?on quotidienne.

Dans une autre script automate, j'envoie des DATA ? l'application.

Mon probl?me est que je n'arrive pas ? r?cup?rer le token inscrit dans une variable dans le premier automate pour l'utiliser dans le deuxi?me.

Je ne sais pas si j'ai ?t? clair.

avez-vous une solution ? m'apporter?

cdt.

Mehdi


Answers:
author: Mohamed Benziane
body: Bonjour,

Etant donn? que la variable ne vit que dans le la regle automation, pour l'utiliser il faut rester dans la regle ou copier le token dans un champ ou autre que la seconde regle pourra aller lire.

comments: author: mehdi chaibdraa
body: Bonjour Mohamed,

Merci pour ta r?ponse.

J'ai pens? mais ?tant donn? que c'est une cl?, je trouve ?a risqu? de le mettre dans un champ qui peut ?tre visible.

Je viens de voir que sur le cloud il existe JWT qui permet de r?pondre ? ma probl?matique.

Je cherche une solution similaire pour JIRA server.


Tags: api

automate

data-center

jira-data-center

token
Option "Assigned to me"
Asked by Paloma Santos:

Hi team,

![Screenshot 2024-08-26 at 13.18.25.png](/t5/image/serverpage/image-id/343892i8A1D903CB2E70E48/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 13.18.25.png")  

I am unable to see the tickets "assigned to me" under Airbnb Accounts Payable \> Queues. Could you help me please?


Answers:
author: Trudy Claspill
body: Hello [@Paloma Santos](/t5/user/viewprofilepage/user-id/5576937)

Welcome to the Atlassian community.

We are a community of users of our own Jira instances. We don't have access to yours. We can suggest things you can look at to try to debug the issue, but you may ultimately have to contact the administrators of that instance.

Based on the image you provided and the menus shown across the top you are accessing a self-hosted Jira instance, either Jira Server or Jira Data Center.

In such a system there is not a default menu option to show you the issues assigned to you.

You could create a filter to retrieve those issues and save that filter.

Under the Issues menu select Search For Issues.

If your screen looks like this, then use the Assignee field to select yourself and click the Search button.

![Screenshot 2024-08-26 at 9.47.56?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343893i365BC1FF59486B29/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 9.47.56?AM.png")

If your screen looks like this:

![Screenshot 2024-08-26 at 9.49.32?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343894iED505CA8DE691188/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 9.49.32?AM.png")

...then type into that entry field:

**Assignee = currentuser()**

...and click the Search button.

That should provide you a list of issues assigned to you.

If you want to save that filter to reuse later, click on the Save As button.

To learn more about searching for issues refer to:

<https://confluence.atlassian.com/jirasoftwareserver/searching-for-issues-939938681.html>

That document is a reference for the latest version of Jira Data Center. You may need to change the version selection in the upper right corner to get the document that matches the Jira version you are using.

comments: author: Trudy Claspill
body: My apologies.

I see you are referring to a Jira Service Management project.

Queues are created by the Project Administrator. Check with that person to see if the Queue has been removed.


author: Samuel Gatica
body: Hi [@Paloma Santos](/t5/user/viewprofilepage/user-id/5576937)

Welcome to the community!

It is possible that the queue has been removed or that a third-party add-on is restricting access.

I recommend checking with the project administrator to confirm whether the queue is still accessible from the agent access.

Best regards

Sam


Tags: jira-software

jira-unknown-hosting-type

unknown-hosting-type
A rather complicated form
Asked by Kip Atkinson:

I'm looking to create an data collection form for Incoming Quality Control data. It would need to be dynamic is a few respects. Entering a part number would drive a specific group of dimensions to be inspected, some numeric, some pass/fail. capable of supporting all pieces of a BOM (100's of dimension feature profiles, few are the same dimensions or requirements)

It would also need to have fields for the quantity rec'd, quantity inspected via AQL and entries for the number of samples. Each individual as results increase or decrease inspection sampling requirements.

Where's the best place to begin?


Answers:
author: Josh Costella
body: Hi [@Kip Atkinson](/t5/user/viewprofilepage/user-id/5576916)

I'm a little out of context on your full use case but I would just suggest starting with the Forms feature and see where that gets you. Forms do also support fields that populate choices from external sources.

<https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/>

Forms do support Asset fields and allow for AQL filtering.

You may need this for a reference as well depending on how complicated the use case gets.

<https://community.atlassian.com/t5/Jira-Service-Management-articles/Using-Cascading-Fields-with-Forms-and-Assets/ba-p/2318049>


Tags: cloud

jira-cloud
Exportaci?n de datos a excel cortada o registros mezclados
Asked by Anal?a F_ Busso:

Hola a todos!!!

Estoy trabajando con filtros de Jira, el cual tengo guadado ya hace un tiempo. desde hace unos d?as al exportar los resultados en formato csv, seleccionando campos filtrados, para que me traiga las columnas que le puse el filtro, me est? andando mal de la siguiente forma:

Si el filtro me da mas de 1000 registros por ejemplos 1200, solo expota en excel hasta la linea mil

Otra cosa que me psaso es que me trajo un registro con datos mezclados.

les ha pasado?

Gracias

Ana


Answers:
author: Samuel Gatica
body: Hola [@Anal?a F_ Busso](/t5/user/viewprofilepage/user-id/5054658)

Jira solo puede exportar 1000 incidentes a un CSV .

El siguiente documento muestra dos opciones alternativas para poder extraer el resultado completo [Export Over 1000 Results to Excel from Jira Cloud](https://confluence.atlassian.com/jirakb/export-over-1000-results-to-excel-from-jira-cloud-779160833.html)

Yo personalmente te recomiendo usar [Jira Cloud for Sheets](https://marketplace.atlassian.com/apps/1220382/jira-cloud-for-google-sheets-official?tab=overview&hosting=cloud)

[Use Jira Cloud for Sheets](https://support.atlassian.com/jira-work-management/docs/use-jira-cloud-for-sheets/)

Saludos

Sam


author: Hannes Obweger - JXL for Jira
body: Hi [@Anal?a F_ Busso](/t5/user/viewprofilepage/user-id/5054658)

just to add to Samuel's answer: If you're open to solutions from the Atlassian Marketplace, there's a number of apps available that work around Jira's 1000 issues limit. E.g., my team and I work on an app in which your export would be easy to do, without any further configuration or scripting: [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2795050).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Plus, you can export your issues to CSV or Excel in just two clicks, like so:

![export-to-excel.gif](https://community.atlassian.com/t5/image/serverpage/image-id/344543iA2D6407C3B1C9C37/image-size/large?v=v2&px=999 "export-to-excel.gif")

As mentioned above, JXL works around Jira's 1000 issues limit, so you can easily export your 1200 issues (and many, many more) in one action.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
I can no longer re-rank new items
Asked by Greg McDonald:

Hi all, I am my company JIRA software and after we complete issues we usually re-rank them to the top of column. Recently after HOSP-2190 issue was created I can no long re-rank items from that item on, all old items can be re-ranked.

Can someone help me, the error is:

Your issue can't be moved right now, try again later. if you still can'![JIRAtrouble.png](/t5/image/serverpage/image-id/343877i1D4C483EEDDC5BC5/image-size/large?v=v2&px=999 "JIRAtrouble.png")t move the issue contact your JIRA administrator


Answers:
author: Victor Law
body: Hi [@Greg McDonald](/t5/user/viewprofilepage/user-id/5009468)

I would strongly suggest you check with your Jira administrator and run an integrity check on the LexoRank as documented below to verify if there is any issue on the rank:

<https://confluence.atlassian.com/adminjiraserver0912/managing-lexorank-1346048086.html#ManagingLexoRank-integrity-checksIntegritychecks>

Thank you.


Tags: data-center

jira-data-center
How to get the logged hours of other team members from Tempo report in a Team-managed project
Asked by Anne Kokk:

If the project type in Jira Cloud is a Team-managed business project, the Tempo report only issues the hours logged by the user himself. The user does not get a worklog of the hours of the entire project, the hours of other team members.

How to get the logged hours of other team members from Tempo report in a Team-managed business project?


Answers:
author: Susanne G?tz _Tempo_
body: Hi [@Anne Kokk](/t5/user/viewprofilepage/user-id/1168326)

Access to view the worklogs of other users in Tempo can be given via the Tempo Team permissions or the JIRA project permissions.

In both cases, the viewer needs to have access to view the issues within the project (Browse Projects permission/ Project Access).   

On Tempo Team level, the permission is given via the "View worklogs" permission for the team(s); please see the [Team permission documentation](https://help.tempo.io/cloud/en/tempo-timesheets/permissions-in-tempo/tempo-team-permissions.html).   

As team-managed projects are not using the JIRA permission schemes, access to view the worklogs of others on the project level needs to be given for each project individually.   
This is done in Project Settings, Access, Manage Roles. Create or edit an existing role and give the permission in the "App permissions" tab. Please take a look at [this KB](https://tempo-io.atlassian.net/wiki/spaces/KB/pages/379028002/Permissions+needed+to+see+other+users+worklogs+in+Team+managed+former+Next-Gen+projects)for more information.   

Best regards,  
Susanne G?tz  
Tempo team

comments: author: Anne Kokk
body: [@Susanne G?tz _Tempo_](/t5/user/viewprofilepage/user-id/1124918)

Thanks a lot for the quick reply, adding Tempo Team "View worklogs" helped!


Tags: cloud

jira-work-management-cloud

tempo

tempo-timesheets
How to Add Custom Field In Work Management Forms
Asked by GDakas:

Greetings,

I am trying to create a form in Jira Work Management that we can use in these projects. I need a few custom forms built that have some custom fields that I need. When I go into the form section it showing some default fields, but I cannot add any custom fields that are created.

Any idea how to add custom fields in forms? I have already gone to the custom field menu and tried adding that field to the scree, but I don't see the work management screens in that menu.


Answers:
author: Sam Nadarajan
body: Hello [@gdakas](/t5/user/viewprofilepage/user-id/5058160)

You are doing the right things:

* Make sure the custom field is available for use within the JWM project
* Add the field to the screen that is used in the screen scheme's "Create Issue" operation of the issue type screen scheme used by the project

Are you trying to add a custom field type that is currently not supported in [JWM forms](https://support.atlassian.com/jira-work-management/docs/manage-your-form-fields/)? That could be the reason why the field isn't appearing.

If you're able to provide screenshots of your project's issue type screen scheme and the field you're trying to add that will help us also!
Export Project as Organized
Asked by Mark Trotter:

I have a project in JWM with hundreds of epics, tasks, and subtasks. I have reorganized the order which was set up (initially) by the project participants (by direction of management).

I would like to export all from JIRA into Excel, but I am not able to find a way to export in the order I now have my project set up. There is ascending or descending by parent, which is a (very) little helpful, but I have moved epics, tasks, and subtasks all over, and none of them are in numeric order.

Is there a way to export my existing structure that I just haven't figured out yet?

Thanks!

Mark


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Mark Trotter](/t5/user/viewprofilepage/user-id/2443829)

The native export feature will simply list all the issues but there are fields like Epic Link, Parent Link (Advanced Roadmaps), Parent ID. Not ideal but you can use these fields to reformat your sheet or create some pivots to display hierarchy.

I hope it helps.

Ravi

comments: author: Dave Rosenlund _Trundl_
body: Hey, [@Mark Trotter](/t5/user/viewprofilepage/user-id/2443829). There are also some Jira apps on the Atlassian Marketplace that provide [better exporting capabilities](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=export) that *may* help. (I cannot vouch for them personally for your use case.) And, there are some [advanced hierarchy apps](https://marketplace.atlassian.com/addons/app/jira/top-rated?hosting=cloud&query=hierarchy) that is some cases can create the board you describe without having to export anything.

Hope this helps,

-dave


author: Mark Trotter
body: I appreciate that pointer, Dave. I will take a look - and any/all recommendations welcome from you or others who may see this.  

It's good to be able to restructure a project plan. However, by default, only being able to export in essentially a numeric order and then having to manually reconstruct the project plan WBS seems like a pretty big oversight to me.  

If I can see the order I want right there in the List fully expanded, how is it I can't readily export exactly that? Again, I fully admit there may be a way I just haven't yet learned.


author: Mark Trotter
body: Interesting... I took a look at several exporting tools in the Atlassian Marketplace, and I didn't find anything that met my need to export my reorganized project plan in the same order as I have it appearing in the List (Expanded) view. :sad face:


author: Dave Rosenlund _Trundl_
body: That's unfortunate. I'm sorry you couldn't find what you needed.


Tags: cloud

jira-work-management-cloud