youngmon/atlassian-qna huggingface dataset:
I have no TABS MACRO in my options
Asked by Addie Hutchins:

I have seen a lot of people online and watched youtube videos, but there is no tabs in my macros option.

Am I missing something? Is there an add-on or a version that I don't have?


Answers:
author: Andy Gladstone
body: [@Addie Hutchins](/t5/user/viewprofilepage/user-id/4697769) welcome to Confluence!

There is no native TABS macro in Confluence. It is available as an add-on in the marketplace. You can search <https://marketplace.atlassian.com/> for a macro that suits your needs.

The closest that a native macro comes to Tabs is the expand macro, which allows nesting of text inside of a header.

Let me know if you need any other suggestions!

comments: author: Addie Hutchins
body: Thank you so much. I'm very very new to Confluence (1 week in) and I'm learning the ropes. I appreciate the quick reply!


author: Andy Gladstone
body: Well then [@Addie Hutchins](/t5/user/viewprofilepage/user-id/4697769)! This is a life changing moment for you. Take a deep breath and survey your surroundings - you'll want to remember this in the years to come!

Atlassian University has some great free (and paid) resources. I highly recommend you take the Confluence Fundamentals course, which is free, recently revamped, and an excellent primer for how to use Confluence.

[Atlassian University](https://university.atlassian.com/)

I also recommend you create a personal Space in your Confluence instance and just start playing there with creating, editing, formatting and using macros for pages and content - hands on experience is the best experience to learn from!

A few more resources:

[Confluence Overview](https://www.atlassian.com/software/confluence/guides/get-started/confluence-overview#hosting-options)

[How to Create a Culture of Knowledge Sharing](https://www.atlassian.com/blog/confluence/how-to-create-a-culture-of-knowledge-sharing?utm_source=newsletter-email&utm_medium=email&utm_campaign=confluence-digest-june_EML-4676&jobid=104190774&subid=1280992953)

And of course, keep coming back here with questions and we'll be here to support you on your journey!


author: Janet Foster
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) I was just watching this video on the Atlassian youtube channel. She demonstrated a tabs option but I can't find the one she used. Are you familiar with this one?

Build beautiful \& smart pages \| Confluence \| Atlassian {#toc-hId--1187307090}
--------------------------------------------------------------------------------

<https://youtu.be/MCmzzpfUbDU>


author: Andy Gladstone
body: [@Janet Foster](/t5/user/viewprofilepage/user-id/1606533) I watched the same. Not sure what point of the presentation you hear the presenters refer to a TABS option. Do you mind giving me the timestamp so I can listen and advise?

Thanks!


Tags: atl-curate

cloud

confluence-cloud

tab
External Linking from Insight using Insight Macro working incorrectly.
Asked by Tarah Sawyer:

While utilizing the Insight Macro in Confluence, and when activating "Enable External Linking on Attribute Values" in "Additional Settings", when setting up the macro on a Confluence page, once published the links will only link to one of the objects that are populated in the query.

For example:

After setting up the macro and clicking save on the Confluence page the macro will show a list of names:

John Smith  
Susan Jones  
James Moore

If you click on John Smith or Susan Jones it navigates to the James Moore object in Insight.


Answers:
author: Pramodh M
body: Hi [@Tarah Sawyer](/t5/user/viewprofilepage/user-id/4697585)

Welcome to the Community!!

It's the link for Objects related to respective User, the macro is functioning properly

Let me know how you thought it would behave

Here's a reference

<https://confluence.atlassian.com/insightapps/insight-objects-macro-1085180834.html>

Thanks,  
Pramodh

comments: author: Tarah Sawyer
body: I probably should have used a better example.   

If I have a list of Servers (Server1, Server2, Server3) that I want to show in Confluence from Insight - The list appears utilizing the macro, but if I click the link for Server1 I will see the Insight page for Server3.


Tags: confluence-server

insight

server
Solution to disable Notify Watchers By default
Asked by Andreas Schwarz:

Dear community,

I am aware that there are already many tickets and requests on this topic. However, I am looking for a solution, whether it is a hack or a plugin.

The best ticket if found is this one: <https://jira.atlassian.com/browse/CONFCLOUD-45480>

You may ask why we don't just choose the option from the menu. Well, we are over 2500 employees who use Confluence every day and make 1000s of updates. Recently, we were still in the server instance and had a setting that by default no notification goes out. It is impossible to change this behavior on the spot.

So, we need a solution: **A Solution to disable Notify Watchers By default**

How can we do that? Any Hack? Any Plugin? Any Idea?


Answers:
author: Brant Schroeder
body: [@Andreas Schwarz](/t5/user/viewprofilepage/user-id/4395266) unfortunately there is no hack or app that provides this functionality. The best thing to do is vote for the feature request you referenced and see how it progresses. You can also work with users to help them manage their notifications as they can stop watching spaces and pages on their own. I know of this app which makes it a little easier to manage notifications at the space level [https://marketplace.atlassian.com/apps/1222435/extension-for-confluence-free?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1222435/extension-for-confluence-free?hosting=cloud&tab=overview)


Tags: cloud

confluence-cloud
Trying to make a child page on an already existing page
Asked by Sufficient Monk:

Right now the structure of the pages looks something like this:

![doubt3.png](https://community.atlassian.com/t5/image/serverpage/image-id/176445iCD0614ED07047F83/image-size/large?v=v2&px=999 "doubt3.png")

***I am trying to add a sub-page to the parent page.***   
My plan is to first just make a new page in the space.  
And then using the command Update in the rest API to change the ANCESTOR of my new page to be the PARENT PAGE.

<br />

to be able to do the second step though, I need the ID of the Parent page. And this is where my problem is:

**my Problem:** HOW CAN I FIND THE ID OF A PAGE?  
do pages even have ID's in confluence.  
I do not see any API commands to be able to get data about child pages.

**What I have tried** the command :  
GET /rest/content/{id}/child  
where I inserted the number ID of the space . But I get an error message saying not found.

![doubt 4.png](https://community.atlassian.com/t5/image/serverpage/image-id/176446iC626D40F483EE5D7/image-size/large?v=v2&px=999 "doubt 4.png")

**Summary:** So I am not really sure how I can get the ID of the PARENT PAGE to be able to set the ancestor of my newly created page to be a subpage of the PARENT PAGE . \[basically set the parent page as an ancestor of the new page\]


Answers:
author: Bastian Stehmann
body: Hi [@Sufficient Monk](/t5/user/viewprofilepage/user-id/4687452) ,

I think you have to get the space data first and expand the homepage data. There you should get the ID of the homepage. With that ID you can get that page and its child pages, with that you should get page ID from the children.

<https://developer.atlassian.com/cloud/confluence/rest/api-group-space/#api-wiki-rest-api-space-spacekey-get>

comments: author: Sufficient Monk
body: Yes I have switched over to using the documentation of Atlassian Cloud even though we do not use it. Since the documentation at <https://docs.atlassian.com/atlassian-confluence/REST/6.6.0/#space/{spaceKey}/property-create> is so bad....  

?brigens bin selber noch im Deutschland =).


author: Bastian Stehmann
body: Alles klar, dann hoffe ich, dass du damit erstmal weiter kommst.


Tags: confluence-server

rest-api

server
Time to resolution continues if ticket is auto-closes.
Asked by mohan_pawar:

Hey Team,  

If a ticket in the JIRA project is auto-closed, the time to resolution statistic keeps running, which causes it to keep showing up in the active queue.

Screenshot is attached for reference. ![Screenshot 2022-01-06 at 7.08.03 PM.png](/t5/image/serverpage/image-id/176406iC6B7C5FA7F645B87/image-size/large?v=v2&px=999 "Screenshot 2022-01-06 at 7.08.03 PM.png")

May I know why this is happening? How can we tackle this issue.  

Thank you.  

Best Regards,  
Mohan


Answers:
author: Nic Brough -Adaptavist-
body: I suspect your "auto close" function is not setting a resolution when it kicks in.

The "time to resolution" is usually counted against when the resolution gets set.

comments: author: mohan_pawar
body: Right. I still do see the same tickets are in queue even when the status is resolved which seems weird.


author: mohan_pawar
body: I have the below conditions,  

Start counting time when **Issue created, Resolution cleared**

Pause counting time when **Status: Pending, Status: Waiting for customer**

Stop counting time when **Entered status: Closed, Entered status: Done, Entered status: Resolved**

But, still I see the previously closed status tickets in the queue. Anytime you could recommend. Thank you.


author: Jack Brickey
body: Hi [@mohan_pawar](/t5/user/viewprofilepage/user-id/4697293) , welcome to the community.

To be able to better assess what is going on I would like to see your SLA configuration. You should look at what causes the SLA to stop and understand what is it about the auto-close that does not meet that configuration rule.

comments: author: mohan_pawar
body: Thank you for your quick response.


author: Pramodh M
body: Hi [@mohan_pawar](/t5/user/viewprofilepage/user-id/4697293)

Welcome to the community!!

Stop time configuration is not set correctly

In SLA section configure the stop time when issue is set to closed status or issue is resolved

This will solve the problem

Thanks,

Pramodh

comments: author: mohan_pawar
body: Thanks. I tried that. It stopped the timer. But, the tasks are still in queue.


author: Pramodh M
body: Where did you miss the "issue is resolved" part?

Anyways good that the issue is resolved!!


Tags: cloud

confluence-cloud
Active Directory Sync issue
Asked by Lennert Raes:

Hi,  

I'm a new Jira / Confluence admin with little experience and i inherited a setup that has a few issues.  
My main issue right now is that the AD sync does noet fully sync all users in groups.  

Sync completes succesfully, however, a group (eg "domain users") should have about 500 users in them, though Jira / Confluence only shows 17.  

Any tips on how to troubleshoot this?


Answers:
author: Charlie Misonne
body: Hi Lennert,

You should check the directory settings in Jira for the AD directory.  
Perhaps there is a "User Object Filter" that only syncs certain users.

On [this page](https://confluence.atlassian.com/adminjiraserver/connecting-to-an-ldap-directory-938847052.html) there is some information about all directory settings.


author: Pramodh M
body: Hi [@Lennert Raes](/t5/user/viewprofilepage/user-id/4697210)

Welcome to the Community!!

Check the groups in the AD App to sync all the Users in your AD along with [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263) suggestion

Thanks,  
Pramodh


Tags: active-directory

confluence-server

jira

server

sync
can?s access confluence
Asked by Daniel:

Even though i entered my payment details and made sure every bit of information was entered correctly, i suddendly stopped having access to my confluence workspace. according to my team members statements, as soon as they try to log in, a PopUp comes up stating they are not to access that page until de abonements have been successfully paid for and managed, but the already have. which is what brings me to this forum today. where is all my information, how can i regain access to my confluence workspace? any clue? help please?


Answers:
author: Nic Brough -Adaptavist-
body: I won't repeat what Jack said, but I want to add that if you have gone over the number of users allowed for your tier of licence, then you can get access back without talking to Atlassian - just remove or disable enough users to get the count below your subscription limit.

comments: author: Jack Brickey
body: Yes very good point Nic. That was in my thought process when writing my response but failed to include. I questioned the ability to do so if he could not log in as admin.


author: Jack Brickey
body: Hi [@Daniel](/t5/user/viewprofilepage/user-id/4697020) , so it appears you are on Free version so unclear where payments come into play. If you have exceeded the #users allowed for Confluence that would require payment details. In that case it may take time for that to be processed. I'm unclear if that process is automatically managed or not when moving from Free. One thing you can do is to open a "billing" support request at [Atlassian Support](https://support.atlassian.com/contact/#/). However, that will likely take some time as well as will be obvious by the banner on the support page (see below). You may wish to view the recommended links.

Our Billing and Licensing Team is currently experiencing a high volume of tickets which may result in longer response times. However, we are committed to prioritizing critical requests and resolving your question as soon as possible. In the meantime, we recommend reviewing the [Atlassian Purchasing and Licensing FAQ \| Atlassian](https://www.atlassian.com/licensing/purchase-licensing) for any general billing inquiries and [Cloud Pricing Overview and FAQs \| Atlassian](https://www.atlassian.com/licensing/future-pricing/cloud-pricing/faqs#cloud-billing) if you have any clarifications on the recent pricing updates. Thank you for your patience!


Tags: cloud

confluence-cloud
Difference between Parent/Child and Ancester/Descendent in JIRA Rest API
Asked by Sufficient Monk:

Hey guys. In the Jira Rest API one constantly sees terms like descendent/child  
and Ancestor/Parent  

I would like to know what are the differences or what they mean in more detail.


Answers:
author: Pramodh M
body: Hi [@Sufficient Monk](/t5/user/viewprofilepage/user-id/4687452)

Children will return only direct child pages

<https://developer.atlassian.com/cloud/confluence/rest/api-group-content---children-and-descendants/#api-wiki-rest-api-content-id-child-get>

Descendants will return child pages and child pages for those child pages and so on if present

<https://developer.atlassian.com/cloud/confluence/rest/api-group-content---children-and-descendants/#api-wiki-rest-api-content-id-descendant-get>

Thanks,  
Pramodh

comments: author: Sufficient Monk
body: thank you for your help. You are a beast


Tags: confluence-server

server
Confluence is inactive
Asked by Daniel:

All my team members suddenly had no longer access to our confluence workspace. The payment details are supossedly to be updated. but they are. i even input them again, twice. this is slowly turning into a rather big problem, a lot of our worktools and files are in there. when we try to manage our abonements i cant see any options to manage confluence. any ideas how can i get it to work again? is this Information lost??


Answers:
author: Zulfiqar Bin Zafar
body: Hello [@Daniel](/t5/user/viewprofilepage/user-id/4697020) ,

Welcome to the community,

Please, set recovery admin pass,

<https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html>

then you can check is this problem with AD/LDAP connection or not.

Thanks \& Regards,

Zulfiqar Bin Zafar


author: Pramodh M
body: Hi [@Daniel](/t5/user/viewprofilepage/user-id/4697020)

May I know when you navigate to the Manage Subscriptions Page, you are able to see the Billing details properly?

If you are managing Billing details by yourself with Credit Card, raise the Support ticket with Atlassian with a Priority Ticket.

You need not worry about the data, it won't be affected.

Thanks,  
Pramodh


Tags: cloud

confluence-cloud
Problems with scroll word exporter
Asked by Carine:

Hi,

When I'm trying to export a confluence page into a Word document wiht the Scroll Word Exporter I get a blank page into my template I have created.

This is not the case for all pages, just for a few.

Don't seem to find the reason for this.

Can you please help ?

Thanks,

Carine


Answers:
author: Matt Reiner [K15t]
body: Hey [@Carine](/t5/user/viewprofilepage/user-id/4522252)

I wish I could answer your question directly, but I might need more details. If you email us at help@k15t.com, my team will be able to help you figure this out.

comments: author: Carine
body: Hey Matt,

I have sent an email to help@k15t.com

Hopefully, you can help me out fixing this problem.

Just let me know if you need further information.

Regards,

Carine


Tags: cloud

confluence-cloud
Move cards in a list to another board on the first of each month
Asked by Stuart Heimdal:

Is there a way to have all cards in a list automatically move to another board on the first day of each month?

so, I need all cards in list "A" on board "A" to move to list "B" in board "B" on the first day of each month.


Answers:
author: Iain Dooley
body: [@Stuart Heimdal](/t5/user/viewprofilepage/user-id/3949482) you can do this with a Butler calendar function:

![2020-06-02 at 11.11 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/97408i11CE51D39D24495F/image-size/large?v=v2&px=999 "2020-06-02 at 11.11 pm.png")

comments: author: Stuart Heimdal
body: I feel silly for missing that. Thank you!
Combined Persona & Business access
Asked by Boyd_Novak:

I have two accounts today, one personal and one for business (which I access through SSO). Is there anyway I can combine them so that I can only work through one home page (boards would still be separate). If I put all my personal stuff on the work, I am afraid I may lose it at some point.


Answers:
author: Soumyadeep Mandal
body: Hi [@Boyd_Novak](/t5/user/viewprofilepage/user-id/3949451) ,

Welcome to the community!

Merging and splitting multiple Trello accounts {#toc-hId--1350769477}
---------------------------------------------------------------------

We don't have a way to merge two different Trello accounts. However, we do have a workaround:

1. Log in to the account you do not wish to use anymore.
2. On each board, invite your other user (the one you intend to keep using) and make that user an admin of that board. If you're not an admin of the board, simply invite the user to the board.
3. For each team, invite the other user to the team.
4. Log out of Trello or optionally [delete the Trello account](https://help.trello.com/article/749-deleting-your-trello-account) that you no longer wish to use.
5. Log in as the user you wish you keep using, who should now have access to the first user's boards and teams.
6. If you would like to use a different email address for your account, [you may change the email address on your account](https://help.trello.com/customer/portal/articles/1630469-adding-account-credentials).

Splitting an Account {#toc-hId-1136743356}
------------------------------------------

If you're interested in splitting an account into two separate Trello accounts (for instance, splitting one account into work and personal accounts), you'll want to do the opposite:

1. If the email you'd like to use for your second account is part of your first account, [remove the email from your credentials](https://help.trello.com/customer/portal/articles/1630469-adding-account-credentials) by changing it to a different email.
2. Log out of Trello and create a new Trello account.
3. Log into your first account and invite the other user to each board you'd like on that account, making the user an admin of any boards you're an admin of.
4. Invite the other user to any teams you'd like it to be a part of.
5. [Remove your account](https://help.trello.com/article/804-leaving-a-board-in-trello) from all the boards and teams you've added your second account to.


author: Iain Dooley
body: [@Boyd_Novak](/t5/user/viewprofilepage/user-id/3949451) if you spend most of your time in your work account, you can always just create some boards using your personal account, then invite your work user to those boards. This means you can use one account, but without any risk that the boards you created in your personal account would be yours if/when you lose access to your work account.
Three Attachment/Google Drive Questions
Asked by madmoneymike5:

Hello all.

I am wondering what the difference is between linking to a file in Google drive and using the Google Drive power-up?? They seem to be two ways to accomplish the same thing.

Secondly, is there any way to organize files linked via Google drive the same way you can regular attachments?

Finally, if I move a file in Google Drive from the folder it was originally in when I linked to in Trello, does the link to it in Trello break?

Thanks!


Answers:
author: Soumyadeep Mandal
body: Hi [@madmoneymike5](/t5/user/viewprofilepage/user-id/3949380) ,

Welcome to the community!

1. Mostly there is no difference only if you add power-ups then it will give you access to setting permission of the file.

2. You can only link files. organizing maybe by link one file to each card and organize those cards. This is what you can do. otherwise, you can't organize in multiple files in one card.

3. If you move a file in Google Drive from one folder to another while linked with Trello, it doesn't break your link in Trello.

comments: author: Iain Dooley
body: [@madmoneymike5](/t5/user/viewprofilepage/user-id/3949380) to add to what [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721) said, the Google Drive power up will give you a preview of image and PDF files inside any linked directories
Trello Calendars - filtering what the calendar shows from checklists?
Asked by Charlie.Guthrie:

So does anyone know if you can label a checklist item?

Each one of our cards will contain numerous checklist items - some of which will be social media posts. I want to show these social media posts in a calendar - however there's no way to filter out all the other checklist items so it only shows specific checklist items?

Are there any useful workarounds?

For example in the picture below, I want my calendar view to only show the bottom three checklist items. I guess to achieve this I'd need to find a way to tag each checklist item.

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/97326iCEF83F7B884271A8/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Iain Dooley
body: [@Charlie.Guthrie](/t5/user/viewprofilepage/user-id/2527839) if you'd like to filter items in the calendar, you could subtask your checklist items by linking them to cards, then set a due date on each card instead, you can do this with Butler as described here:

<https://community.atlassian.com/t5/Trello-articles/Trello-Subtasks-with-Butler/ba-p/1060392>


Tags: calendar

checklist
Can you filter Items by assignee?
Asked by Charlie.Guthrie:

We are using Cards to cover broad marketing tasks, and then to do lists / items for specific tasks. Each of these tasks has a person and due data assigned.

In Trello the team want to be able to filter a Board or the Calendar to only show their tasks - much like the Jira board does.

Is this possible?

You'll see below "C" is assigned to most of the tasts in the list. So how can we filter the board to only show "C"'s items?

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/97324iE30223DAF293DB2D/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Charlie.Guthrie
body: I was able to find half an answer here:

<https://help.trello.com/article/942-how-to-use-advanced-checklists-to-set-due-dates-and-add-members-to-checklist-items>

So as the Assignee you can view your own checklist items assigned. However as a manager, or leader of the stand-up's I can't filter by assignee to see what's outstanding person by person.