youngmon/atlassian-qna huggingface dataset:
That's not a valid license key
Asked by Summer nguyen:

Hello,

My Confluence 5. 10.8 license is going to be expired in 48 hours.

I purchase License and when I apply to my Confluence , it keep saying : "That's not a valid license key."

I also clean plugin cache as this instruction : <https://confluence.atlassian.com/confkb/unable-to-update-license-key-in-confluence-with-the-error-message-the-license-you-entered-was-not-valid-751698902.html>

Thank you


Answers:
author: David at David Simpson Apps
body: Man. If only all Confluence error messages had a nice explanation.

Based on the title of this question, I'm thinking that something along these lines would work best...  

![notmytractor.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/21962i35A7E8A91DD04910/image-dimensions/499x493?v=v2 "notmytractor.jpg")


author: Summer nguyen
body: Dear Nic,   
I bought from Atlassian .

I apply it on the Licence page in Confluence .

comments: author: Nic Brough -Adaptavist-
body: Could you tell us what page you got the key from?

And which "licence page" in Confluence?


author: Nic Brough -Adaptavist-
body: Could you tell us what page you got the key from (do NOT paste the key or url in here, just describe how you got to the page), and where you are trying to apply it in Confluence?
I want the TOC macro links to NOT open in a new window
Asked by Chela Wallace:

Where are the settings that control whether TOC links open in a new window? I do NOT want it to do this; I want the links to take me to the corresponding headings on the same page.

It used to work and now it doesn't. Having TOC links open in a new window totally defeats the purpose. :(


Answers:
author: David at David Simpson Apps
body: I think someone in your organisation has decided that page content links should all open in a new window.   

I'm guessing that **you're using Confluence Server** and someone has followed the instructions [here](https://confluence.atlassian.com/confkb/how-to-force-links-to-open-in-a-new-window-213518072.html?).

They've probably added something like this in the **Custom HTML** section in **Confluence Admin**...

    <script>
      AJS.toInit(function ($) {    $('.wiki-content a').attr('target', '_blank');  });</script>

...which will open all page content links in a new window.  

Instead, they could use this...

    <script>
      AJS.toInit(function ($) {   $('.wiki-content a:not([href^=#])').attr('target', '_blank');  });</script>

...which will still open all content links in a new window/tab, but won't open the TOC/internal page links in a new window.

If your admin has installed the [External Link Add-on](https://marketplace.atlassian.com/apps/1211190/external-link-add-on?hosting=server&tab=overview), then they need to be a little more selective with their CSS selector.

Likely they can use the following as a CSS selector:  

    .wiki-content a:not([href^=#])

comments: author: Chela Wallace
body: Yes, that worked; thanks so much!!


Tags: confluence-server

server
How can I exclude headers of an excerpt-include from a table of contents
Asked by Chela Wallace:

I have a Confluence page with four sections (two of which have three columns). Of the four sections, I want to excerpt two to include in another page.

How would I do that? Confluence does not let me select the content of more than one section when I use the Excerpt macro.


Answers:
author: thais
body: Hi, Chela,

It's not possible to excerpt two sections of the page to include in another page.

As it's explained on [Excerpt Macro](https://confluence.atlassian.com/doc/excerpt-macro-148062.html) and [Excerpt Include Macro](https://confluence.atlassian.com/doc/excerpt-include-macro-148067.html), you can only define one excerpt per page. In other words, you can only add the Excerpt macro once to a page, although you can have more than one Excerpt Include macro on a page.

Best regards,  
Thais

comments: author: Chela Wallace
body: I do want to define just one excerpt on the page; the issue is whether that excerpt can encompass multiple contiguous sections of a page. Is that possible?


author: AnnWorley
body: I just tested on Confluence 6.9 server and I could add the excerpt macro to multiple sections but the excerpt include macro only renders the first one. It seems to be the expected behavior.

The ability to render multiple excerpts from the same page in the excerpt-include macro has been suggested on our issue tracker: [Excerpt Include - Can select only the first excerpt from a page](https://jira.atlassian.com/browse/CONFSERVER-54621) You may comment and/or vote on it to communicate your use case to the development team.

For now the only workaround I can think of is to create separate pages for the multiple sections so they can be included on the other page.


author: Chela Wallace
body: Thanks for the info. It defeats the purpose to break the content out to separate pages, since the reason sections are used on the original page is to control formatting of related content.

I will visit the issue and comment; being able to select multiple sections as an excerpt would be very handy.


author: AnnWorley
body: I see you commented on the suggestion - thanks for the feedback.


Tags: confluence-server

server
Is there any Confluence search macro with proper autocomplete?
Asked by John Price:

I've tried the Page Tree Search macro, but that just takes users to the main Confluence search results after typing the whole search.

I've tried the Live Search macro, which is much better but doesn't provide any results until a whole word is typed. So a search for

Cat

isn't too bad, but a search for

Hippopotamus

suggest nothing until I type the "s".

The main Confluence search \*does\* have the true autocomplete. Anyone know of a way to make this work?

I did find this: <https://jira.atlassian.com/browse/CONFCLOUD-39920>


Answers:
author: AnnWorley
body: The closest thing we have to a workaround is to add an asterisk as a wildcard after the first few characters:

![Screen Shot 2018-05-14 at 11.21.23 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21996i2BF731F8622AE29A/image-dimensions/261x278?v=v2 "Screen Shot 2018-05-14 at 11.21.23 AM.png")

I see you already commented on [As a Confluence admin, I would like the Livesearch Macro's autocomplete to suggest results after a couple of letters](https://jira.atlassian.com/browse/CONFCLOUD-39920). You will be notified if any progress is made on that request.

The Atlassian Marketplace has a lot of [search related add-ons for Confluence](https://marketplace.atlassian.com/search?product=confluence&query=search), maybe one would be worth a trial.

comments: author: John Price
body: Hi Ann - this is great. We can add that to the help text on the glossary search page. We can't add more add-ons at the moment but I'll keep them in mind for the future.


author: AnnWorley
body: Very happy to help. Have a great Monday!


Tags: cloud

confluence-cloud
Can you link to sections of content from external website?
Asked by Linda Nisbett:

I have been trying to figure out if it is possible to link to sections of content on a project page from an external website.

My Issue:

One of our departments uses a website called A-Ha for project management on their end. We know how to link to image specific objects, however this ends up not being practical since these images can be potentially renamed, and thus the link from A-ha will become broken.

What I would like to do is link to specific titles on the page instead. It would look something like this...

From the Aha Website \> This is a ++link to section 1++ design requirements

From the Aha Website \> This is a ++link to section 2++ design requirements

What I would like to have happen is that the external link to section 1 will direct to section 1 in the document on Atlassian, and section 2 will direct to that specific section without the user having to scroll through the entire page, they will be taken there directly.

Is this possible?


Answers:
author: Nils Bier _K15t_
body: Hi Linda,

Have you tried using [Anchors](https://confluence.atlassian.com/confcloud/insert-links-and-anchors-724764900.html) already?

Cheers,  
Nils

comments: author: Linda Nisbett
body: Hi Nils,

I did try using anchors but for some reason I think the url isn't working. I am going to try and take another stab at it today.

Linda
I have a user I can't tag with @ sign
Asked by Chris Bonar:

When I type"@" and start to type the user's name, it never finds him - even when I completely type. The user can be seen under "People", and the @ functions with all other users; he exists, but this function won't work


Answers:
author: AnnWorley
body: We have a guide for just this situation - you will need to reindex from scratch and then do some URL shenanigans. Full details in:[Unable to @ mention certain users in Confluence](https://confluence.atlassian.com/confkb/unable-to-mention-certain-users-in-confluence-779165995.html).


Tags: confluence-server

server
atlassian data center hosting aws or azure
Asked by Ron Jacob:

Which is better cloud service for hosting datacenter: aws or azure ?

Is there metrics whats the preferred by majority of companies ?


Answers:
author: Jack [AppFox]
body: Hi Ron,

There are no clearly 'better' cloud service provider for hosting - which one is better for you will mainly depend on how it is you end up deploying the application using their components.

Atlassian themselves (or the last time I checked) use Amazon Web Services (AWS) to host their own Cloud services, so this may be a preferred option for your company.

If you would like best practice, I'd recommend using the Atlassian-provided templates for AWS and Azure:

* [AWS Quickstart](https://aws.amazon.com/quickstart/architecture/jira/)
* [Azure Quickstart](https://confluence.atlassian.com/adminjiraserver075/getting-started-with-jira-data-center-on-azure-937183335.html)

Personally, I would choose the cloud you wish to use based on your and your staff experience of one or another - personally I prefer AWS and their market share is arguably higher.

Hope that helps,

Jack


Tags: data-center

jira-software
Attach mp3 to play without download option
Asked by Mark Watson:

Is there a way I can attach a mp3 file to a page so people can listen to it without them having the option to download it?

I know the multimedia macro can play the file on the page, however users have the option to download.

Thanks


Answers:
author: IsaacDavidson
body: As far as I know, this is not possible. Think that the easiest way is to pin the link on YouTube version of the song. Almost all have the opportunity to listen this format of audio. I advice you to leave and a suggestion how to download it, if someone like it. As a person who used this method for 2 years, I can promise you that using YouTube to mp3 converter is the most convenient thing what I have whatever tried. <https://youtubemp3.la> is fast and totally free (even a nice customized app). Think that this template of post is the most suitable


author: kennyngkk
body: You can disable the mp3 download by following the guide below

* <https://confluence.atlassian.com/confkb/how-to-disable-attachment-downloads-215484007.html>

It's actually very tedious to disable a single type of attachment. Let me know if you have problem with the document above


Tags: cloud

confluence-cloud
Why is the Who field of the Confluence calendar Add Event form optional?
Asked by Eric Sharakan:

We use a team calendar to track folks' vacations. Since the Who field of the Add Event form is optional, we often get entries that don't say who is on vacation. Is there any reason why the event shouldn't always be associated with who entered it? Is there some way to make this the default behavior?

We have a corporate instance running Confluence 6.6.1.

Thanks.


Answers:
author: AnnWorley
body: Some events are not specific to an individual. If the Leave event type is chosen to enter vacation time, the Who field is mandatory:

![Screen Shot 2018-05-11 at 1.58.31 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21888i59755BD3DD1A1271/image-dimensions/472x481?v=v2 "Screen Shot 2018-05-11 at 1.58.31 PM.png")

comments: author: Eric Sharakan
body: Okay thanks, found out our Admin had hidden the "Leave" event, because its meaning was not being universally understood by our multi-national Org. :-)


author: AnnWorley
body: I am happy to hear your multi-national org is using Team Calendars!

Have a great weekend.


Tags: confluence-server

server

team-calendars-for-confluence
How do I configure the default dashboard - when a user logs in the first time?
Asked by Marie-Jos?e Labont?:

Hello Atlassian Community,

I try to edit the default Confluence/JIRA dashboard, that is to say the screens that appear when a user logs in the first time. The text is in English but we wish to translate it in French.

We use Confluence 6.8.1.

Thanks in advance,

Marie-Jos?e


Answers:
author: Hassan Aftab
body: Hi Marie-Jos?e!

You can configure a Space home page to use as the default dashboard when the users login.

In Confluence navigate to:

1. **General Configuration** \>**Further Configuration**
2. Choose **Edit**
3. Choose a **Homepage** from the **Site Homepage**drop down menu.

You can format the space home page according to your requirement and then it will appear as the dashboard for all of there users.

For further reading, I am also attaching the following guides.

* [Confluence Dashboard](https://confluence.atlassian.com/conf68/customizing-the-confluence-dashboard-947171008.html)
* [Configure Site Homepage](https://confluence.atlassian.com/conf68/configuring-the-site-home-page-947171050.html)

Thanks, Hassan

comments: author: Marie-Jos?e Labont?
body: Thank you Hassan!


Tags: atl-adm

dashboard
Docker Installation: SQL Database Installation
Asked by Jan F?st:

Hi there,

I'm trying to install confluence on our network server. Everything works so far, I just cant figure out how to install SQL within the docker Image. Is there a detailed tutorial on this ?  

Thanks!


Answers:
author: AnnWorley
body: Hi Jan,

I am afraid Docker and SQL server are outside my expertise as a Confluence specialist but I did find this document that may help: [Quickstart: Run the SQL Server 2017 container image with Docker](https://docs.microsoft.com/en-us/sql/linux/quickstart-install-connect-docker?view=sql-server-linux-2017)

Best of luck to you,

Ann
I was unable to connect pass this stage, error: This site can?t be reached but works fine. Please se
Asked by m3support:

![dbconnection.JPG](/t5/image/serverpage/image-id/21865iF14CE0D2C22875FA/image-size/large?v=v2&px=999 "dbconnection.JPG")


Answers:
author: AnnWorley
body: Are you still having trouble connecting to Confluence? After you hit Next on that screen shot you posted, it sometimes takes a long time to create all the tables in the database.

What is the rest of the error message you are seeing after it says the site works fine? Can you post a screen shot of that, too, please?
Asking for Space/Page list of users who can view is not working
Asked by Erko Knoll:

Hi,

I'm trying to get the list of users who can view the space or a page using Java API, but what I'm getting back is an empty list.

For the Space I'm using SpacePermissionsManager.getUsersWithPermissions(space) and for the Page I'm using ContentPermissionManager.getInheritedContentUserPermissions(page) and both of them are returning empty list of users. Is it something related to my permissions, though I'm logged in as admin? Or am I using the wrong APIs to get the list of users who can view the space/page?  

Confluence version: 5.9.10.


Answers:
author: Erko Knoll
body: I managed to find a space where the API returns a single user for the space. This user happens to be the admin of the space, but the weird thing is that the space has more admins, when looking at page details. So I'm not sure why the API only returns a single admin. As for other pages, could it be true that the API returns an empty set when the space is view-able by anyone?

As for getting users for single page (getInheritedContentUserPermissions), I even tried setting page restrictions but the API still returns 0 results.


Tags: confluence-app

confluence-development

confluence-server

server
License Model for Confluence?
Asked by Daniel Vlad:

We have the 250 confluence user licenses. What happens if I have more users in use, as my quota allowed?  
Does Confluence use a concurrent licensing model?

What happens when I have 270 users in user management? not all are active at the same time.

Many Thanks


Answers:
author: Nic Brough -Adaptavist-
body: No. Confluence has a tiered licence model for number of available users.

If you have 250 licences, then you can have up to 250 accounts enabled for access. If you go over that, then Confluence effectively becomes read-only until you reduce the count, or apply a licence for the next tier up.

With your 270 users, they only count towards your 250 if they can log in and use Confluence. Users who are not in the "can use" group(s) (see global permissions to see which are those groups) do not count, and nor do users who have been flagged as "deactivated"

comments: author: Daniel Vlad
body: many thanks for your quick reply


author: Thomas Schlegel
body: Hi Daniel,

look here: <https://confluence.atlassian.com/confkb/what-happens-when-i-reach-my-license-user-limit-in-confluence-432801619.html>

If you reach your license limit, your instance will become read-only.

comments: author: Daniel Vlad
body: also many thanks for your quick reply


Tags: confluence-server

server
What is the latest status of Questions for Confluence?
Asked by Nikita Smeshko:

Hello,

Searching through the community messages it seems that users are pretty unhappy with the changes Atlassian has made to Questions and I don't see a ton of response from the company.

I'm looking for an update on what is going on with Questions for Confluence? Is there any update on what is going on with the development of this tool? Does Atlassian still plan on developing this product?

Thanks!


Answers:
author: Gonchik Tsymzhitov
body: Hi!

We are using, looks like it is normal for start exclude the price. And sometimes the releases improve some old features. Detail you can find here:

<https://confluence.atlassian.com/questions/updates-and-release-notes-407724494.html>

But I can say, many users like to search and write into Jira instead of Questions for Confluence.

Because all existing functionality has in Jira also linking space to project:)

Hope it helps.

Cheers,

Gonchik Tsymzhitov


Tags: cloud

confluence-cloud

questions-for-confluence
Allow non confluence users to comment on pages (for requirements sign off)
Asked by Elaine Atkins:

Hello,

We have just purchased ten confluence licenses to tests its usage for requirements management. I was wondering if there is a way to share pages with non confluence users which allows them to comment?


Answers:
author: Fabienne Gerhard
body: Hi [@Elaine Atkins](/t5/user/viewprofilepage/user-id/1366636)

that's pretty easy - [see the how to here](https://confluence.atlassian.com/doc/setting-up-public-access-156.html).

In short:

* allow access for anonymous users in global configuration ('can use')
* than allow access for the space (will count for all sites in the space) -\> here you give several different permissions  
  -\> in your case you have to give anonymous user view and comment permission![2018-05-11_11-20-01.png](https://community.atlassian.com/t5/image/serverpage/image-id/21826i2A0C5B5F6A714DB2/image-size/large?v=v2&px=999 "2018-05-11_11-20-01.png")

comments: author: Elaine Atkins
body: oh that's great. Thank you! [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720)


author: Fabienne Gerhard
body: You're welcome - always happy when I can help. Got a lot of help from this wonderful community, too.


Tags: confluence-server

server
Exporting to accessible PDF
Asked by Data Rusty:

Hello everyone,

we are trying to export a page with images (with alternative text) and tables to a PDF that should be accessible. After exporting the page and testing it through Acrobat Reader Pro, the file fails the test. Any ideas? thanks!


Answers:
author: Data Rusty
body: Any updates? We are in great need of an accessible PDF

comments: author: Nils Bier _K15t_
body: Hi Vasilis,

Looks like our Scroll PDF Exporter also does not meet the requirements.

Best,  
Nils


author: Data Rusty
body: Thank You.


author: Nils Bier _K15t_
body: Hi,

Could you share some further details how you test if the generated file is accessible?

I'd like to run the same test with an exported file created with our [Scroll PDF Exporter](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=server&tab=overview), maybe this could be an alternative.

Thanks.  
Nils

comments: author: Data Rusty
body: Hello Nils,

<br />

We tested the file with Acrobat Pro Version 10.1.16, with the standard accessibility check function.

The problems were:

-The alternative text of the pictures, as it was in Confluence, didn't export to the PDF

-The tables are partially not as tables recognised, after exported to PDF

Thank you!

Vasilis
Unable to import database into PostgreSQL
Asked by Derek Law:

After a clear installation, I was trying to restore database to PostgreSQL, and the error appears (see below).

![Setup Restore Error.jpg](/t5/image/serverpage/image-id/21780i482290360356BE3F/image-dimensions/636x461?v=v2 "Setup Restore Error.jpg")


Answers:
author: Nic Brough -Adaptavist-
body: Are your source and target Confluence systems both the same version?

This sort of error occurs most frequently when they're different.
MySQL connection collation: utf8_general_ci
Asked by Jet Own:

hello

do you have any batch file to Edit the `my.cnf` file (m`y.ini` on Windows operating systems)

to Set `default-character-set=utf8`

` i found many modifecation in MySQL to Set default-character-set=utf8:`

<https://confluence.atlassian.com/doc/database-setup-for-mysql-128747.html>


Answers:
author: AnnWorley
body: Hi,

Atlassian doesn't provide a script to edit the MySQL configuration file. The article you linked is our guide for setting up MySQL.

If you need to make changes to an existing database, please see: [How to Fix the Collation and Character Set of a MySQL Database](https://confluence.atlassian.com/confkb/how-to-fix-the-collation-and-character-set-of-a-mysql-database-670958160.html)

Thanks,

Ann
Upgraded Confluence from 6.0.5 to 6.9 but site never loads
Asked by Jordan Ellingson:

Hello!

We're running into an issue with an upgrade to Confluence. I followed the Upgrade guide closely, backed up my home directory and install directory, performed the upgrade install, restore changes from my server.xml and other modifications we've made. I've manually started the confluence service and waited but the page never loads.

Is there a debug function or error log I should be looking at?


Answers:
author: Vickey Palzor Lepcha
body: Is it running behind reverse proxy or something ?

Any errors in log ?

comments: author: Jordan Ellingson
body: No reverse proxy. Which log should I be looking at (sorry super new to administrating confluence)


author: Nic Brough -Adaptavist-
body: Start with \<confluence home\>/logs/atlassian-confluence.log

There may be other logs in that directory worth a look, but start with that file.


author: Dave Scassa
body: Hey, what was the answer?