youngmon/atlassian-qna huggingface dataset:
Error importing space from Confluence Cloud to Confluence Cloud
Asked by Valentin Peralta:

I have been trying to copy/move a space from our old Confluence site to our new one using the article below. However, I keep getting a failure with no details when the process is at about 80% done.

<https://confluence.atlassian.com/confcloud/import-a-confluence-space-724765531.html>

![Annotation 2019-08-02 171551_2.png](/t5/image/serverpage/image-id/62353i80425B9B9B5333B0/image-dimensions/855x315?v=v2 "Annotation 2019-08-02 171551_2.png")

Notes:

* Both sites are running the latest version.
* The export file is about 200MB.

Is there someone who can help?

Are there any other options?


Answers:
author: Shannon S
body: Valentin,

Welcome to Atlassian Community. It's nice to have you.

I noticed you raised a duplicate issue in our support queue, but then also told us you were able to resolve the issue.

Can you please let us know how you were able to resolve that?

Regards,

Shannon


Tags: cloud

confluence-cloud
The create a new template page is limiting me to a small ~150px square for editing
Asked by Tony Villa-Cruz:

When I go to Space Settings \> Content tools \> and then click Create New Template, the page is looking very wonky in Confluence cloud.

The sections, labels, and title appear halfway down the page. As soon as the page opens, it goes into a small spot that is about 150px by 75px small which then when I insert in my content develops scrollbars. I even tried previewing it, but it is still in the tiny scroll box.

If someone could please help me understand why this is happening / how to fix this, I would be super appreciative!


Answers:
author: Sharon Helms
body: Hi Tony,

You might be seeing the effects of a known issue with the template page, here is the bug report if you want to add yourself as an affected customer: <https://jira.atlassian.com/browse/CONFCLOUD-67346>


Tags: cloud

confluence-cloud
Jira Filter Results macro is not displayed correctly on Confluence Cloud page
Asked by Tom Williams:

Hi,

Has anyone seen this happening before, I think it's caused by using the new Confluence editing "improvements"? I'm using Confluence Cloud and the Jira Filter Results macro should be displaying 21 results here...![JiraFilterResults_ConfluenceCloud.png](/t5/image/serverpage/image-id/62347iE5CB4BA4DD78B71B/image-size/large?v=v2&px=999 "JiraFilterResults_ConfluenceCloud.png")


Answers:
author: Tom Williams
body: Hi Shannon,

Thanks for the reply.

No the screenshot is not cutting off the bottom of the macro. It appears there is an issue around the frame the macro is being placed in on the confluence page.

The JQL returns the full set of results expected.

This is not user specific or related to permissions.

Happy to have a screenshare if useful.

Tom

comments: author: Shannon S
body: Tom,

Thank you for confirming that. The macro shouldn't be loading from a frame, do you mean you're using an iFrame here? Otherwise, it should just display the Jira Issues Macro without a frame.

Are both Jira and Confluence on the same Cloud instance? Can you replicate the same issue across any Jira Issues Macro and any filter?

I would recommend raising a ticket with our [Cloud Support Team](https://support.atlassian.com/contact) for this. I am not able to screen-share with you via Community Support, but our Cloud team has access to your instance and can investigate this directly to see what might be causing it.

Regards,

Shannon


author: Shannon S
body: Hello Tom,

Welcome to Atlassian Community. It's nice to meet you.

I have not yet seen anything like that in the new editor. In your screenshot, the Jira Issues Macro looks a bit cut off. Is it just your screenshot or does it appear that way on the page?

Does the same JQL query or filter in Jira show the right number of results for the same user when they are logged into Jira? I assume that the user in Confluence has a Jira license and has permissions to see all of the issues returned by the JQL query, or that the results are open to anonymous users?

Regards,

Shannon


Tags: confluence-cloud

jira

jira-cloud

macro
Service Desk and Confluence Link
Asked by Daniel Faltyn:

In our current setup for Jira/Confluence/Service Desk, the setup is such that jira and confluence are linked with OAuth(impersonation), and each instance of Service Desk is linked to a Confluence space. Jira and confluence share the same directory, so users that are created in one instance are present in the other after they sync. In a given Service Desk instance, the settings are set to "All active users and customers can access the knowledge base without a Confluence license." and in Confluence we have the settings such that 'Unlicensesd Access' users have permission to view confluence.

We're in the process of troubleshooting our SSO Integration and have removed it completely in order to eliminate any variables.

The current issue that we're encountering is that after a customer logs into service desk, they can view the Knowledge Base article from the keyword search. When they click on the article, they're prompted to log into Confluence. We had a look at the logs and it looks like when the keyword search is happening the credentials are being passed through with OAuth(impersonation), but when we click the link to view the article, no credentials are being passed through and the customer is then prompted for their login info. What setting do we need to change so that the credentials are passed through and the user isn't forced to login each time they want to view an article?


Answers:
author: Shannon S
body: Hello Daniel,

Thank you for contacting us about this.

It seems like there could be an issue with the application links, since Jira is able to communicate with Confluence, but not the other way around, requiring a login.

You can try to recreate the application link by doing the following:

1. Temporarily disable the setting to give access to unlicensed users in Jira Service Desk.
2. Delete the Application Link from the JIra side.
3. Delete the Application Link from the Confluence side.
4. Re-create the Application Link on the Confluence side.
5. Re-enable the feature from step#1 and make sure your KB space is selected.

For more information on this, please review [Using Applinks to Link to Other Applications](https://confluence.atlassian.com/adminjiraserver/using-applinks-to-link-to-other-applications-938846918.html).

Let us know how that works and if you have any trouble.

Regards,

Shannon


Tags: jira-service-desk
The create a new template page is limiting me to a small ~150px square for editing
Asked by Kim Landis:

When I go to Space Settings \> Templates and click Create New Template, the page has gone weird in Confluence cloud.

The breadcrumbs, labels, and title appear halfway down the page. When I paste in my content, it goes into a small spot about 150px by 75px that develops scrollbars. I tried adding a section, but it appears inside the tiny box below the existing tiny section.

I tried previewing it, but it is still in the tiny scroll box.

Halp!


Answers:
author: Sharon Helms
body: Hi Kim,

You might be seeing the effects of a known issue with the template page, here is the bug report if you want to check it out and add yourself as an affected customer: <https://jira.atlassian.com/browse/CONFCLOUD-67346>


Tags: cloud

confluence-cloud
Custom JIRA field showing number not value in Confluence page
Asked by Mark Dodrill:

We use JIRA (v 7.12.3) and Confluence (6.14.2) extensively for many teams, and use the "JIRA Issue/Filter" macro in Confluence frequently. We have also defined a number of custom fields, like "Team", which is a list of team names (strings) each of which corresponds to a number as stored in JIRA.

If we do a JQuery that includes results with the "Team" field, the JIRA UI automatically substitutes the correct team name for the number (see first screen shot).

![2019-08-02b.png](/t5/image/serverpage/image-id/62337i1C43C0E596EB99CA/image-size/large?v=v2&px=999 "2019-08-02b.png")

But if we do the same query using the Confluence JIRA Issue/Filter macro, and select the Team field to show up in the output, it puts the number instead of the name. How can we get it to show the string in the Confluence output?

![2019-08-02a.png](/t5/image/serverpage/image-id/62339i9ECB48A003CE0A7F/image-size/large?v=v2&px=999 "2019-08-02a.png")

Thanks for the help.

Mark


Answers:
author: sanan sanan
body: Hi [@Mark Dodrill](/t5/user/viewprofilepage/user-id/3515062) ,

I am having the same issue. Were you able to resolve it. If yes, can you please tell here, how did you resolve the issue.

regards

sanan


Tags: confluence-server

server
How do I get the old retrospective template?
Asked by Ariela Swaner:

I'm trying to use the retrospective template that shows what you did well, what you could have done better, and action items - but the only template available to me has 3 columns ("Start doing" "Stop doing" and "Keep doing"). How do I get the old template?


Answers:
author: Ang?lica Luz
body: Hi Ariela,

Welcome to Atlassian Community!  
I was able to check on my test instance the old template for Retrospective and the fields are the same for the new template:

![Screenshot 2019-08-07_17-03-56-557.png](https://community.atlassian.com/t5/image/serverpage/image-id/62689i1C713EA25BCCAA21/image-dimensions/484x279?v=v2 "Screenshot 2019-08-07_17-03-56-557.png")

On Confluence it's possible to add and customize templates, so maybe there was a customized template for retrospective. If you still have the old pages, you can edit the current template to add the same fields as it had before.

Hope this helps!

Regards,  
Ang?lica

comments: author: xyloguy
body: I came here searching for the same thing. When we migrated to cloud hosted confluence the retrospective template changed from what Ariela described above.  

The description of the template describes the old version of the retrospective with the text "What went well? What could have gone better? Crowdsource improvements with your team.", but when you select the template it shows the "new template" instead with the columns "Start doing", "Stop doing", \& "Keep doing"


author: Jeff Hayes
body: Was anyone able to resolve this issue? I hate the new template and end up having to edit the table to remove one of the columns and rename the other two to "What went well?" and "What could we have done better?" myself, but it's a royal pain to do that every retro. All of our old retro's migrated across just fine with the old look and feel, but any new ones are this 3 column garbage.

Jeff


author: Andrew Blignaut
body: Has nobody found a solution to this yet?

Our company has just upgraded to the new cloud solution and this is a problem for me now too, anyone know how we can get the old tempalte back?


Tags: cloud

confluence-cloud
Why is a paid product like confluence so bad (forced by my company to switch from free google docs)?
Asked by Mani K:

Either there is not much consideration given to usability of the product or it has now so many bells and whistles that simple things are not simple any more.

Consider for example...commenting on some piece of text. Confluence has all sorts of restrictions on what I can select and comment on. I am sure your R\&D has 100 explanations for why that is the case or why it should be that way. That does not matter. In the end it's just plain annoying to the users and wastes lot of our time as we need to find another piece of text to place our comment on and then explain that our comment is about that other piece of text. Imagine doing that all the time...

Then there are very basic bugs. For example, you select a piece of text and then try changing the format to 'Header 3', it changes the previous line to 'Header 3' no matter how I try!


Answers:
author: Bill Bailey
body: Your issue may be that there is a soft return (\<br/\> between the two line of text. If that is the case, then the editor is doing what it is supposed to.

Try deleting any break between the two lines so that they are continuous text, then hit return (no Shift+), then try formatting.


author: James Dellow
body: I've experienced little annoyances with the editor from time to time over the many years I've been using Confluence. I can imagine if you were happily using Google Doc for drafting documents with other people, then those issues are probably very frustrating!

But Confluence is an enterprise wiki and was designed to do more / work differently from Google Docs. All the macros, integrations, permissions system, and other customisation options in Confluence mean I tend to look at the whole solution.

There is are also a lot of competing demands for the editor. There are still people that would like to be able to edit the raw code of pages, while others want to use markdown instead. Luckily, there are solutions for this in the marketplace. You can even integrate with Google Drive and Docs.

But to be fair, Google Docs isn't perfect either. It has got better over the years, but I still run into formatting and functionality issues from time to time if you try to be too clever with it. And I can't believe it still doesn't have native paragraph sorting built-in yet ?


author: Michael Andolfatto
body: Confluence is much more structured than G Docs. More functionality = more skill \& experienced needed, especially true for the admins. Sounds like there are probably internal issues in how access is given or users are trained.

Bugs could be a variety of things, I've never experienced the issue you described, it could be a result of the way Confluence was installed, or user error as well.
How to set up context-sensitive help in Confluence?
Asked by Zabrina Shkurti:

Hello! I am trying to figure out how to set up context-sensitive help in Confluence. I have scoured through all the conversations on this topic and yet I haven't been able to find a concrete answer.

Here's what I know:

1) I have to set up page keys for each page that will link to a specific url in the software

2) I need some sort of mapping file

The mapping file is where I am stuck. Any advice??


Answers:
author: Shannon S
body: Hello Zabrina,

Upon investigating your issue, I have gathered the information I found in my reply on the below thread:

* [Providing context-sensitive help using Confluence knowledge base](https://community.atlassian.com/t5/Confluence-questions/Providing-context-sensitive-help-using-Confluence-knowledge-base/qaq-p/1081863)

Long story short, there is a mapping file that is included with Confluence Server, but not Cloud. It's located in a Server installation under **WEB-INF/lib**, in the confluence-X.XX.X.jar file.

This is *not* included in Confluence Cloud, and it is not possible to upload a mapping file in Cloud.

For Cloud, you would need to set up the context-sensitive help using labels. Thais goes over it here: [Is there a possibility of creating context sensitive help from confluence?](https://community.atlassian.com/t5/Confluence-questions/Is-there-a-possibility-of-creating-context-sensitive-help-from/qaq-p/793720)

I hope that helps, but do let me know if you have any additional questions.

Regards,

Shannon


Tags: confluence-cloud
Does importing a JIRA Cloud backup affect a related Confluence Cloud instance?
Asked by Michael Adkins:

My company is in the process of consolidating multiple JIRA Cloud instances into one, and we intend to use Confluence alongside it.

I know that importing a backup file into a JIRA Cloud instance deletes everything that's currently there and replaces it with the backup.

Does that process affect the contents or user access to a Confluence setup on the same account?

We'd like to start using Confluence in the new account in advance of the JIRA Cloud merge, but I want to make sure we don't cause problems with the content there.


Answers:
author: Nic Brough -Adaptavist-
body: Yes, a full import overwrites the system you are importing into. But it does not affect any other system.


Tags: cloud

confluence-cloud

jira

jira-cloud

migration
I am required to rename a group, instead i want to do this:
Asked by EQ Bank:

I am required to rename a group from "confluence-internal-A" to "confluence-internal-B"

what i did, was i created a new group called "confluence-internal-B" and i just re-added the users from "confluence-internal-A".

So now in Groups via Admin i have 2 groups available. However, I would like to now remove the "confluence-internal-A" and keep "B".

Is it as simple as going into 'Product Access' and removing "confluence-internal-A" and then re-adding "confluence-internal-B"?


Answers:
author: Yoga Reddy {Appfire}
body: Hi [@EQ Bank](/t5/user/viewprofilepage/user-id/3059721)   

Please verify the following [link](https://community.atlassian.com/t5/Questions/Need-to-rename-group/qaq-p/378695) and let us know if you and questions.  

<https://confluence.atlassian.com/confkb/how-to-rename-a-group-and-preserve-its-permissions-948228977.html>

Thanks

Yoga


Tags: cloud

confluence-cloud

jira
How create a index (or a summary) which list existing documents in a given space?
Asked by Pedro Moura:

I need to create an index that counts how many documents there are in that space.


Answers:
author: Nic Brough -Adaptavist-
body: I think you will need some code to do this. It might be possible in a user macro.

comments: author: Pedro Moura
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Do you know or could me tell wich code or macro I need to use for have the data whata i need?


author: Nic Brough -Adaptavist-
body: Not off the top of my head, I'd have to go think about it. I've not got anything similar scribbled up in my notes either.

Start at <https://confluence.atlassian.com/doc/writing-user-macros-4485.html> for writing user macros!


Tags: confluence-server
what port does the confluence rest API run on?
Asked by NCSU Libraries Information Technology:

I am having an issue calling the rest API on our server. When we call /rest/anything we get a 404. Realizing that we are using ajp to route to the back end on port 8009 I created proxypass call for it as well:  

+ ProxyPass /rest/ ajp://localhost:8009/rest/  
+ ProxyPassReverse /rest/ ajp://localhost:8009/rest/

This however did not work. What am I missing here.


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

did you map Confluence directly to root eg. <http://myconfluenceserver.xyz> opens Confluence?

Best

JP

comments: author: NCSU Libraries Information Technology
body: No, we map confluence directly to confluence.  

ProxyPass /confluence/ ajp://localhost:8009/confluence/  
ProxyPassReverse /confluence/ ajp://localhost:8009/confluence/


author: JP _AC Bielefeld Leader_
body: No you don't map to root \& you don't need any Rest settings on your proxy.

use: /confluence/rest/...


author: NCSU Libraries Information Technology
body: missreplied
Notify user for every change on a page where he is mentioned
Asked by Johannes:

Hello,

I am trying to find a solution to notify users in case they have been mentioned on a page and later the page gets changed, commented,etc.

Is it possible to automatically add a mentioned user as a watcher? Or alternatively add a field to the page where a user can be selected and this user will then become a watcher of the page?

Thanks in advance

Johannes


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

generally this is done automatically when creating a user or a user logs in for the first time.

**Email** notification is done by configuring the email settings in the user profile. This is switched on for pages/spaces a user contributed to (**Autowatch**).

**Mentioning** a user always triggers a **notification**. If the user just views the page he's been mentioned on \& does not watch this page (or the space), he will not receive a notification on comments or changes unless he's mentioned again.

Adding users to a **page or space watch** can be done by a space administrator or by the user himself.

Also make sure, that the page a user should be notified on is not restricted, so that he cannot see it \& the space is readable for him.

There is one more thing to know:

Confluence allows to save/publish a page with a "Minor Editing/Change" flag. This is used by certain addons to avoid mail flooding (eg. No Email Storm). If you're using this addon, there are two options to save a page: "Publish"/"Update" and "Update and Notify". In case of just updating a page, no notifications will be send.

Remember that a user can switch off being notified by mail, he cannot switch off the messages in the notification box in Confluence.

Differentiate between notifications \& email notifications: Users tent to get too many mails \& like to reduce this. We use the Confluence blogging feature quite a lot \& made our users subscribe to all blog posts (Email settings in profile). This ensures that (given that the user is allowed to see the blog), he will receive a mail ONCE \& then has to decide to watch the page or not.

Best

JP

comments: author: Johannes
body: Hi JP,

thanks a lot for your lengthy response.

I think for my purposes it is necessary to use a plugin like ScriptRunner to automatically at users as watchers for pages which belong to specific topics or Tree View to give users the option to watch whole categories/sections.

I will try it with those.

Best regards

Johannes


Tags: confluence-server

server
confluence can not access due to 502 bad gataway sometimes
Asked by lixiyan:

Dear,

We have met the confluence crash once a month.

It always shows the 502 bad gateway or 504 gateway time out.

From the log, we didn't get the useful information.

Can you help me?


Answers:
author: Yoga Reddy {Appfire}
body: Hi [@lixiyan](/t5/user/viewprofilepage/user-id/769408)   

Can you also verify the [link](https://blog.hubspot.com/marketing/502-bad-gateway) and it might help you to understand the issue  

Thanks

Yoga

comments: author: lixiyan
body: [@Yoga Reddy {Appfire}](/t5/user/viewprofilepage/user-id/676173)

Thanks for your reply.

I found the issue seems as same as this link:

```
https://jira.atlassian.com/browse/CONFSERVER-45599


```

### Root Cause {#toc-hId-1085484076}

Synchrony-proxy uses Jetty Proxy to handle HTTP requests/responses, and it only recognizes a certain range of characters as legal. Synchrony's date formatter uses the user's default locale, so some non-western (in support cases, mostly Chinese, one Korean case), characters are treated as 'illegal', which results in an HTTP protocol violation, i.e. 502 Bad Gateway error in the browser, 400 internally.

### Workaround {#toc-hId--721970387}

(Upgrade to 6.0.2+ if not already) Override the default locale for Synchrony

1. Create new file synchrony-args.properties in \<home-directory\> and add the following lines:

   ```
   user.language=enuser.country=US
   ```

2. Restart Confluence for changes to take effect

The version we used is 6.0.3. I am not sure whether we could fix this issue by creating the file.


author: JP _AC Bielefeld Leader_
body: Hi,

are you running Confluence behind a proxy/firewall (My guess....)? Check the proxy / firewall settings.

Best

JP
How to link Excel documents in Confluence?
Asked by James Farrell:

When I create a link to my page in Confluence, and then click on it, it is converted to a Word document. how do I prevent that?


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

could you clarify on "my page". In the title you refer to Excel. I don't get any information what a link has to do with Excel and/or Word.

Are you using cloud or server Confluence?

Best

JP

comments: author: James Farrell
body: In Confluence, there are 'Spaces' and 'Pages' When I go to a 'Page' where I have editing rights, I can link an excel or any document. When I save it as a link, and then open it, it is converted to a Word document.