Page Tree Fails to Load
Asked by Yuri Brigance:

We're getting a very strange issue across all of our Confluence projects. The page tree fails to load. Has anyone seen this or know how to resolve it by any chance?

Tried:

* Logging in/out
* Restarting the browser

Seems to be happening not just on my machine, though. Happens on Windows and macOS across the entire organization.  

The error is generic:  

"Page tree failed to load" under Pages

"Something went wrong  
Refresh the page and try again. If this keeps happening, contact your space administrator." in a popup


Answers:
author: Andy Heinzer
body: Hi everyone,

Sorry to hear about the problems with the page tree loading. Our team took a closer look at this and found that a small number of sites were affected by this. However steps have been taking to resolve this and improve the performance here.

At this point the issue appears to have been resolved.

If you are still seeing this problem, then we certainly want to know about it. If you're on a free plan, you can post here to Community. However if you are a site-admin of a paid subscription, then please create a support case in regards to this problem by going to <https://support.atlassian.com/contact/> These support cases are helpful for us to understand which users are affected when there is a degraded performance for a service like this.

Sorry for the inconvenience again, and thanks for reporting this behavior.

Andy

comments: author: William Smith
body: Hi Andy this error has just happened to our page. How can we get in contact with confluence to solve this? It has crippled our productivity today.


author: Andy Heinzer
body: [@William Smith](/t5/user/viewprofilepage/user-id/5120380) I created this support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-836767>


author: Emma Hermann
body: Hallo Andy

I am facing the same issue today, i get emails from employes. That the page tree isn't loaded into page when the page is displayed. I tested against many pages but facing same problem. Could you please help?

Thank you

Emma


author: Shannon S
body: Hi [@Emma Hermann](/t5/user/viewprofilepage/user-id/5261470),

I hope you're doing well. I'm Shannon from the Confluence Cloud support team. We want to take a look and see what the problem is. Can you raise a support ticket so we can access your site? A site admin can raise a ticket below:

<https://support.atlassian.com/contact/>

If you have any trouble, please let me know.

Shannon S \| Atlassian Cloud support


author: Eliot Martin
body: Everything is operational according to [Atlassian Status](https://status.atlassian.com/) but as of this morning, I am now getting "Page tree failed to load" in Edge.

Refreshing/clearing browser cache does nothing.

Every day this software does something to limit my productivity.

*** ** * ** ***

*Edit: Workaround provided by [@Josephine Landgraf](/t5/user/viewprofilepage/user-id/4998081) below (YMMV):*  
On the homepage of your space:  
1. Add Page tree macro
2. Specify root page as follows: [@home](https://community.atlassian.com/t5/user/viewprofilepage/user-id/2520228)

*Edit: Atlassian's [Confluence status page](https://confluence.status.atlassian.com/) has finally caught up with the issue.*

*Edit: The issue has been resolved as of 01/08/22 @ 13:20 GMT - Page Tree view is working again.*

comments: author: Kieron
body: Same for me this morning. However, the links to Confluence from Jira are all working. It is frustrating. Made a backup just in case!

This seems to be a reoccurring issue is it being being fixed?


author: Olena Svyrydenko
body: Same for me. In all spaces that we have :(


author: Eliot Martin
body: Ticket raised. What a shit show.


author: Mark Edgar-Brown
body: Glad its not just me, but really cant be doing with this downtime.


author: Josephine Landgraf
body: Same here for all of our spaces.


author: maksym_d
body: Just the same :(


author: Edele Gormley
body: Same here :(


author: Atassi, Osama
body: Same for us :(


author: Tom Sharples
body: Also suffering with this on all our spaces. Can't even log a support ticket via [Atlassian Support](https://support.atlassian.com/contact/) as that is just a rotating circle of doom!


author: Sarah
body: Same here for all spaces...


author: Jaco van Dyk
body: Same


author: Marcel gmail
body: Same here, all spaces including the public space for our customers


author: Mark Edgar-Brown
body: [@Tom Sharples](/t5/user/viewprofilepage/user-id/2079862) I was able to raise a support ticket, maybe I was just lucky. I would suggest we all do the same, more people raise it as an issue, quicker we get a status update


author: Francisca Cano
body: Workaround:

1. Add a children display on your Overview page with enough level of depth.

2. Then, use the Ctrl+F to search for the page that you would like to access.


author: Y. Oezl
body: we have a same problem !


author: edchel.desagun
body: same here


author: Nico Rubeli
body: We are experiencing the same issue in all our wiki spaces:  


author: M?nica L?pez
body: We also have this incident, does anyone know how to solve it or should we wait?


author: Christian Schuhegger
body: We have the same problem.


author: Niko Pa?mann
body: Same issue here.


author: Josephine Landgraf
body: While waiting, another workaround for one of our spaces:

On the homepage of your space:

1. Add Page tree macro
2. Specify root page as follows: [@home](/t5/user/viewprofilepage/user-id/2520228)


author: Dietrich
body: Same for our instance - have been able to raise a support request wo now we wait.


author: Eliot Martin
body: It's a decent workaround [@Josephine Landgraf](/t5/user/viewprofilepage/user-id/4998081) but needing one for basic functionality is frustrating. I am sick of having to work around issues in expensive enterprise software.


author: Sipos Gy?rgy
body: Same issue here :(


author: Melina Arias
body: Same here


author: Wojciech Kowalczyk
body: Awaiting prompt resolution :/


author: Henry Auffahrt
body: Same here!


author: David Ballagi
body: Same here


author: Rene Klimkeit
body: same here


author: Mark Willcox
body: Same issue here.


author: Leopold Watzinger
body: Same here!


author: Edwin van Wijk
body: Same here


author: Stefan Assenberg
body: Same here, hope it gets fixed quickly.


author: Sarah Nicolin
body: Same here. Please help!


author: Sabine Ten Broek
body: They know about the issue and are working on it;  
<https://confluence.status.atlassian.com/>


author: Melina Arias
body: In the meantime, to make it work you can change the **page view** to another option different than Tree:![Screenshot atlassian.png](https://community.atlassian.com/t5/image/serverpage/image-id/208838i5F33042B057E9CEA/image-size/large?v=v2&px=999 "Screenshot atlassian.png")


author: Tonda Kmoch
body: Same issue here. The ability of our company (50+ FTE) to work on our projects is affected by this issue on Atlassian side. Please can you fix it ASAP, pls?


author: Eliot Martin
body: [@Melina Arias](/t5/user/viewprofilepage/user-id/4998111) This doesn't "make it work".

None of the alternative views are a replacement for the default tree view. In Spaces with a lot of pages, they are unmanageable.

I appreciate you mean well but let's stop trying to find ways around Atlassian's broken stuff, putting up with substandard functionality, and apply pressure on them to actually fix the software we all pay for.


author: Melina Arias
body: [@Eliot Martin](/t5/user/viewprofilepage/user-id/2711192) I wrote, "in the meantime..." - This is something that unblocked us while they fix it. I am sorry to hear it doesn't work for you.

Have a nice day!


author: Henry Auffahrt
body: [@Melina Arias](/t5/user/viewprofilepage/user-id/4998111) thanks a lot for this "workaround". We can use it now in the meantime until atlassian fixed the problem.. pretty annoying right know..


author: Eliot Martin
body: [@Melina Arias](/t5/user/viewprofilepage/user-id/4998111) Our spaces have far too many pages for those views to be meaningful. they create too much noise. The workaround from [@Josephine Landgraf](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4998081) that re-creates an actual tree view on a page is more viable in my case.

But, as I keep saying, having to figure out workarounds for the software we pay thousands of dollars for is just nonsense. It would be great if the basic functionality was just reliable.

Every day I encounter show-stopping issues that are only addressed by community workarounds or hidden behind Atlassian marketplace paywalls. They even took Trello and made it worse.

If our company was so heavily invested in the Confluence/Jira stack I would migrate away in a heartbeat.


author: Tom Sharples
body: Tree View \*currently\* seems to be working for our Spaces - 13:20 GMT.


author: Sarah Nicolin
body: The problem has been fixed. Thanx!


author: Joao Freire
body: Hi,

I have the issue of "Page tree failed to load".

Can anyone help?

Thanks,

Joao Freire

comments: author: Danny de Boer
body: We also have the issue "Page tree failed to load".


author: Rutger Hofste
body: Got the issue today.

comments: author: David Raneburger
body: Me too


author: Bart-Jeroen
body: This issue is now also happening to us


author: Barb
body: Gack! This is happening to me. All spaces. I can access individual pages via things like search and recents. But I can't browse any space!! This is a new problem for me since this issue shows resolved. It was working last week.


author: Todd McKinney
body: Tuesday again, happening to me...


author: Janet Dixon
body: Mine appears to have resolved itself as well. Strange!


author: Brant Schroeder
body: I am going to escalate to Atlassian and see if they are aware of this occuring.

comments: author: Shannon S
body: Hi Brant,

Thank you for escalating this! I can confirm there's an internal issue that was causing slowness in loading the page trees. We've since escalated the issue and are currently working to solve it.

We've requested a public update, so please keep an eye out for that.

Thanks again, and take care!


author: Tom Sharples
body: Does the Page Tree just hate Tuesday's? :-)


author: 13bscshsaeed
body: [@Shannon S](/t5/user/viewprofilepage/user-id/510046) I have this issue today. I see following error in the console log:

<br />

Error: GraphQL error: 3bf07785-f5d5-42ec-a021-e8a9ebf95118: command not allowed when used memory \> 'maxmemory'.. channel: \[id: 0xdcf6f463, L:/10.255.0.8:29628 - R:rpr1a6nte6uvkj6n-002.rpr1a6nte6uvkj6n.qgee1s.euw1.cache.amazonaws.com/10.83.53.6:6379\] data: CommandData \[promise=java.util.concurrent.CompletableFuture@304b3cd9\[Not completed, 1 dependents\], command=(EVAL), params=\[local value = redis.call('get', KEYS\[1\]); if (value == false or value == 0) then redis.call('set', K..., 2, a258e397ad4bc7f03bd44cb61725589799fa7fb819c2ac58e3bac5384566728e, redisson_sc:{a258e397ad4bc7f03bd44cb61725589799fa7fb819c2ac58e3bac5384566728e}, 2\], codec=org.redisson.client.codec.LongCodec\]


author: Janet Dixon
body: It was weird the way it happened to me. I am just getting my site up and users migrated. I've never had that happened logged in as myself (site admin), and then I logged in as one of my basic users to view some stuff and got the error. I was on the same computer..... same browser. Just logged in as a different user. No matter what space I went to I receive the page tree loading issue. Then I logged off and back on as the same user again and got it a few times and not other times. Logged off and back on as myself, and didn't get it at all. Very weird.

comments: author: Dylan Halladay
body: Exact same issues I am seeing..very strange


author: Dylan Halladay
body: I am still getting this today. It is intermittent but frequent.


author: Janet Dixon
body: I just started experiencing this today out of the blue. I don't get it, but one of my users does. I'm hoping it does resolve itself soon! If anyone knows anything about this issue, please post. Thanks!


author: Tom Sharples
body: We are experiencing this issue today and it also happened last week on the 4th (Tuesday's....coincidence?)

We have a workaround of clicking "Pages" to view the Space's pages but lose the structure the Page Tree gives us, but can at least view content.

There is an active "Chrome 96" Editior incident on the status page but nothing related to the Page Tree. Is this effecting others today or every Tuesday too?

comments: author: Brant Schroeder
body: what browser are you using and have you tried clearing your cache?


author: Tom Sharples
body: The issue has resolved itself today. Will keep an eye on it next Tuesday.

Microsoft Edge 97 and no, I haven't cleared my cache. Its happens for all of my colleagues at the same time and they use Edge, Chrome and Firefox for their browsers


author: Brant Schroeder
body: [@Yuri Brigance](/t5/user/viewprofilepage/user-id/3895085) Glad to hear that it is resolved. I checked the Atlassian status page and did not see anything that would have caused that issue. This is a good resource to use in the future to see if there are any service disruptions. <https://status.atlassian.com/>


author: Yuri Brigance
body: Issue appears to have resolved itself

comments: author: Shai Mayer
body: Ours too, all spaces


Tags: atl-rvw

cloud

confluence-cloud