youngmon/atlassian-qna huggingface dataset:
Custom Survey's not being received by users
Asked by Michelle Carroll:

I have established custom surveys for an Inspect \& Adapt session as well as a Program Increment retro, with the survey configured to email myself in the first instance as a test.

When I hit send and confirm to send, the email is not being sent. I have checked all settings/permissions and all looks in order. Any ideas on how I might solve this problem?

Thank you


Answers:
author: Heidi Hendry
body: Hi Michelle,

There's two places to look for more information:

**1. Email Settings**

Please check

Administration \> Email Settings

and see what the setting "Send only password emails" is set to.

If it is set to "**Yes**", then only password reset emails will be sent from Jira Align.

If it is set to "**No**", then all email notifications will be sent from Jira Align

To send emails from custom Surveys, it's necessary to have this setting configured to "No".

**2. Email Logs**

Please check

Administration \> Email Log

and see if you can see if there is any information in the logs showing that the emails were sent.

If the "Send only password emails" setting is set to "No" and the Email Log is not displaying any emails are being sent by your Jira Align instance, then please raise a Support ticket with screenshots of those areas so that we can check the backend logs to determine what is occurring.

comments: author: Michelle Carroll
body: Thanks Heidi. I will raise a support ticket as the email settings are correct as per the above and there is nothing showing in the logs.


Tags: cloud
Create a branch with Jenkins with the Jira Issue Key
Asked by vishnu hkr2:

I'm building a Continous Integration environment with [Jira](https://hkrtrainings.com/jira-training-certification), Jenkins and GitLab. One of the things I need is that every time an issue is created in Jira, a branch is created in Gitlab, with the same name as the issue of Jira, using a job by Jenkins.


Answers:
author: Tom O'Connor
body: [@vishnu hkr2](/t5/user/viewprofilepage/user-id/5116442) you posted this question in the Jira Align product area for questions. I recommend you submit your question in the Jira product question area located here. <https://community.atlassian.com/t5/Jira-Software/ct-p/jira-software>


Tags: cloud
Update user information via REST
Asked by Morten Christophersen:

Hi,   

We have imported quite a few users, but did not set the externalId. Im now trying to use the REST interface for it. I have several script running just fine. But when Im trying to update a user via the POST function I constantly get a response 400: "Description is required". Earlier I have a "description is required, region is required" This was solved by adding region information to the user. However, there is no description field on a user...  

I would like to hear if others have had this problem. or have suggestions on how to solve it.


Answers:
author: Heidi Hendry
body: Hi Morten,

**POST** function will only **create** a user it will **not update** a user.

Try using **PATCH** instead with the relevant JSON patch document.

Check out <https://your-jira-align-instance/rest/align/api/docs/index.html> to see the Swagger for the Users Endpoint.

![users.png](https://community.atlassian.com/t5/image/serverpage/image-id/233461i1F34E1CA1BF41557/image-size/large?v=v2&px=999 "users.png")

Try a **PATCH** request on the user id with the JSON information

```
[
  {
   "op":"replace",
   "path": "/externalId",
   "value": "new external id here"
  }
]

```

comments: author: Morten Christophersen
body: Thanks for your input. I can see that I wrote wrong in the first post im using the "PUT" command. using first "get", then update the user and then "put".   

I have tried using the patch function. this was succesfull:-)


Tags: cloud

rest
Planned Value and Delivered Value fields missing from Objective New User Experience Detailed Panel
Asked by Adam Madoukh:

I am using Jira Align Data Center version 10.111.3.

The Objective's **Planned Value** and **Delivered Value** fields appear in the legacy Objective detailed panel as shown in screenshot #1.

However, when switching to the *New User Experience* detailed panel screen, both fields are missing and cannot be viewed or edited. See screenshot #2. Please advise.

**Screenshot #1: legacy view of Objective detailed panel**

![image.png](/t5/image/serverpage/image-id/233391i373F4620CFFBB910/image-size/large?v=v2&px=999 "image.png")

**Screenshot #2: New User Experience**

![image.png](/t5/image/serverpage/image-id/233393iE0204BE710A30809/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Heidi Hendry
body: Hi Adam,

Please could you log a support ticket for this question at [support.atlassian.com](https://support.atlassian.com)

comments: author: Ruth Meissner
body: I have the same question, is there a JIRAALIGN ticket I can follow for updates?


Tags: data-center
Getting data from the rest API
Asked by Bishow Gurung:

Hi I am trying to get data from rest API and it gives the data when I enter

https://{adress}/rest/api/latest/project

but it sends error when I try to get data from

https://{adress}/rest/api/version/project/{projectId}


Answers:
author: Allan Maxwell
body: Is this a Jira Software or Jira Align question? You call looks like something that might work with Jira Software, but there are not "Projects" in Jira Align.

comments: author: Allan Maxwell
body: Yeah, works for me against Jira Software ...{{base_Jira_url}}/project/ALLAN


author: Bishow Gurung
body: Hi Allan

thank you for your time.

I am using Java restTemplate.exchange() function to get the data from

https://{adress}/rest/api/version/project/{projectId}.

When I use different projectId then it gets the data but when I try to get data from projectid (which i needed) is not sending data.


author: Allan Maxwell
body: Could it be because the API Key you are using was created within/by a user account that does not have access to the Project that you are trying to reach?
Where we can check what modification has been done by all users in jira align
Asked by Himjyoti Das:

I want to check what a user has modified last in jira align and the date of last modification and export that in a report/excel which contains the mentioned info for all usrs


Answers:
author: Neil Sproul
body: Hello!   

We have a few areas that would help here.

* Each work item has a verbose Audit Log. This audit log can be accessed from the [More Actions](https://help.jiraalign.com/hc/en-us/articles/360012921034-More-actions-for-features) area on the work item slide out panel.
* The Jira Align API can be leveraged to access this audit information. More detail can be found in [this community post.](https://community.atlassian.com/t5/Jira-Align-questions/Get-state-changelog-of-Features-amp-Epics-from-REST-API/qaq-p/1545860)
* In Administration -\> [Changes](https://help.jiraalign.com/hc/en-us/articles/115000372454-Changes) you will find a consolidated view of changes that occurred in Jira Align. You can copy and paste the results into a sheet for further analysis.
* [Enterprise Insights](https://www.atlassian.com/software/jira/align/bi) would allow the most flexibility to query and export this data
Theme Groups
Asked by Tess Doris:

Hello all, has anyone used the Theme Groups? If so, too what advantage? I have set them up in test, however the only way I see this is a filter on the theme grid page, am I missing something?


Answers:
author: Amar Khot
body: Hi Tess,

Theme Groups are commonly used in work tree Themes consolidation

<https://help.jiraalign.com/hc/en-us/articles/360011424494-Work-tree-theme-group-view->

--

Regards

Khot

comments: author: Tess Doris
body: Thank you


author: Tess Doris
body: I am also able to use them in Roadmaps for cross portfolio roadmap


author: Amar Khot
body: I didn't try that, thank you for sharing


author: Tess Doris
body: You need to select a date increment not a PI for this to work. :)


author: Heidi Hendry
body: Hi Tess,  
I was looking in Roadmaps, but I could not find "Theme Groups" as an option. Filtering, grouping anything. Would you mind elaborating on how you have set this up?

Thanks in advance.


author: Heidi Hendry
body: We found it.  
"Theme Group" is a filter option available at the Portfolio \& Program layer Roadmap views.
PHI Within Jira Align how to go about removing it?
Asked by Alexis Allred:

Currently we have Jira and Jira Align connected. When there is a situation that PHI is input into a Jira issue, we remove the PHI, then Clone the issue without the PHI. Then permanently delete the issue that contained PHI to remove the History of the issue. However, since Jira and Jira Align are connected there is the possibility that PHI could connect over to Align. Are there any recommended steps to take when removing any traces of PHI within Jira Align?


Answers:
author: Rob Phillips
body: Hi Alexis,

I don't think you attended the original training, but there is a 2-step process for removing records in Jira Align that may have sync'd up from a since deleted item in Jira.

1. Simply find the item and select More Options, then scroll down and click Delete to move it to the Recycle Bin.

2. Go to the work item grid list view for the applicable item (e.g. Story) and Permanently Delete.

See screen shot for an example...

![delete item.png](https://community.atlassian.com/t5/image/serverpage/image-id/231825i7FEA3A27064C92C4/image-size/large?v=v2&px=999 "delete item.png")

![recycle bin.png](https://community.atlassian.com/t5/image/serverpage/image-id/231826iEB3612002AA6446A/image-size/large?v=v2&px=999 "recycle bin.png")

![recylcle bin hard delete.png](https://community.atlassian.com/t5/image/serverpage/image-id/231828iF2D1D9E726BE767C/image-size/large?v=v2&px=999 "recylcle bin hard delete.png")

comments: author: mahesh
body: Hi MAHESH ? ?? {#toc-hId--351378421}
---------------------------------------
Can we aggregate 2 Portfolio Epics in Jira Align?
Asked by Rishabh Kochhar:

I my Strategic Initiative (at the Enterprise level) breaks into 2 Portfolio Epics (possibly impacting 2 different Portfolios), is there a way for me to get an aggregated view of these Portfolio Epics?


Answers:
author: Kim Herren
body: I haven't tested it fully but I think that if your portfolios are sharing the same Program Increment (PI) and the same Strategic Snapshot, you would be able to use the Work Tree report \| Strategy View to see all portfolio epics associated with the 2 portfolios. You would select both portfolios in the configuration bar as well.


Tags: enterprise

epic

initiative
Commit to a Dependency Error: Forbidden resource can't be accessed
Asked by Rebecca Hylek:

We have a Program Agile Team with a dependency on different Program Agile Team.

Scenario:

Requesting Team A created the dependency and is part of Program X, dependency is needed by PI 23.1.4

Depends on Team B which is part of Program Z

Scrum Master of Team B would like to commit to the dependency and has entered the correct PI in the box "Committed By" box

Selects Save; Error: Forbidden resource can't be accessed

Troubleshooting Steps:

1. Verified Jira Align User Permissions:

* User Role: "Program Lead"; the Program Lead role has permission to manage dependencies
* Verified user role is Program Lead

2. Verified Team Membership:

* Confirmed user is member of Team B with the role Scrum Master
* Confirmed user is member of Program Z

3. Verified Platform Settings (Platform \> Team \> Manage Dependencies)

* See screen shot![Dependeny_Commit Screenshot_12162002.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/230974i04D7BB61A6DD365F/image-size/large?v=v2&px=999 "Dependeny_Commit Screenshot_12162002.PNG")![Dependency_Forbidden Resource Msg_12162022.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/230975i960DC8210B4E21E6/image-size/large?v=v2&px=999 "Dependency_Forbidden Resource Msg_12162022.PNG")![Dependency Combinations_12162022.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/230976i63584605B11A3A95/image-size/large?v=v2&px=999 "Dependency Combinations_12162022.PNG")

4. Checked Jira Cloud Permissions:

* Confirmed user is member of Team B project with Administrator permissions
* Confirmed Align Integration user is member of Team B


Answers:
author: Heidi Hendry
body: Hi Rebecca,

Please can you log a support ticket for this question

[support.atlassian.com](https://support.atlassian.com)

comments: author: Rebecca Hylek
body: Will do!


author: Rebecca Hylek
body: ALIGNSP-16991 has been submitted.
Is there a timeframe for accepted stories to be considered in velocity?
Asked by Kimberly Kimmick:

Even after excluding stories that are not linked to features that are accepted in a specific PI, the total story did NOT match the Feature forecast/velocity report in Jira Align. The team is thinking there may be more logic to the Jira Align velocity calculation. For example - Is there a rule around when a story is accepted? If accepted after the end of the last day of the last sprint, is it still included in the velocity?


Answers:
author: Jamie Giantonio
body: [@Kimberly Kimmick](/t5/user/viewprofilepage/user-id/5101834) - Stories accepted after a sprint ends will be included in that sprint velocity.


Tags: feature

velocity
Does anyone know if Jira Align uses the overwritten velocity value for the Feature Forecast Report?
Asked by Kimberly Kimmick:

In Jira Align our team is noticing potential discrepancies with velocity value and we're trying to understand the calculation and if Jira Align uses the overwritten velocity value or the calculated values from the feature forecast report.


Answers:
author: Tom O'Connor
body: [@Kimberly Kimmick](/t5/user/viewprofilepage/user-id/5101834) per the help page for the report, it would not use any velocity overrides. However, we are possibly seeing some discrepancy around the calculated velocity. We suggest that you submit a support case with some more details and screen prints. Once you do that, post the support case number and we'll track the status. <https://help.jiraalign.com/hc/en-us/articles/360002530354-Feature-forecast-average-velocity>


Tags: feature

velocity
Can Jira business Projects be synced into Jira Align?
Asked by James Webber:

Hi Community,

Just wondering if it possible to sync a Jira Business Project [An explanation of business projects in Jira Cloud and how to use them (atlassian.com)](https://community.atlassian.com/t5/Jira-Work-Management-Articles/What-is-a-business-project/ba-p/1693132)

Into Jira Align.

Teams like all the simple timeline, list and calendar features a business project gives.


Answers:
author: Samit Mehta [321 Gang]
body: Hi [@James Webber](/t5/user/viewprofilepage/user-id/5096569)  
As the article you sited mentions, for Business Projects, you would use Jira Work Management product.  
The following "question/answer" in the community should provide you a start of what you're asking:  

<https://community.atlassian.com/t5/Jira-Align-questions/Can-Jira-Align-cloud-integrate-with-Jira-Work-Management-cloud/qaq-p/2078995>

comments: author: James Webber
body: Thanks [@Samit Mehta \[321 Gang\]](/t5/user/viewprofilepage/user-id/1892795)


Tags: jira-cloud

jira-work-management
Having trouble getting into Accenture test sandbox
Asked by Tara Ricard:

<https://accentureciotest.jiraalign.com/login> - I did have access to this sandbox however, I am not able to access the sandbox now. I have worked with my admin to regain access but my password reset is not working. Please help


Answers:
author: Rodrigo Cortez
body: Hi [@Tara Ricard](/t5/user/viewprofilepage/user-id/5101786) thanks for reaching out.

Typically, Atlassian Support for Jira Align is unable to provide any sort of user management services (*e.g.* user profile adjustments, access grants, etc) to end-users.

Please reach out to your Jira Align instance Administrator for assistance on that case.

If you happen to be the only instance Super Admin, or have already worked with them and found no solution, please [log a support ticket](https://support.atlassian.com/jira-align/) and the Support team will be able to assist.

Hope it helps :-)


Tags: cloud
Is it possible to automate the close of a PI and the launch of a new PI?
Asked by NCR_FRG:

In our organisation, the development team are closing the last PI of 2022 close to the end of December (a day or two after Christmas), and the new PI kicks off immediately. Normally I would close the previous PI and launch the new one, but it's a day or so after Christmas and I will be on Annual Leave. Is there a way I can automate this?


Answers:
author: Sam Tsubota
body: Hi [@NCR_FRG](/t5/user/viewprofilepage/user-id/4964899) there isn't a way to automate the closing and starting of PIs in Jira Align. You programatically update the status through the Jira Align APIs using Release PUT API. A no code/low code tool like Workato allows you to create integrations with APIs without having to write code which may be a good option for this.

comments: author: NCR_FRG
body: Thanks Sam. This might be a good gap to suggest an improvement to Atlassian on. :)
Can you export Status Report at the Portfolio Level?
Asked by Alexis Allred:

I have generated a Status report at the Portfolio level. However since you cannot adjust the column size I have to hover over the name to see the Portfolio Epic. I also want to be able to filter based off of the status. Is there a way to export this report into excel so I can filter more in-depth?


Answers:
author: Sam Tsubota
body: [@Alexis Allred](/t5/user/viewprofilepage/user-id/5101716) The status report data can't be exported into Excel. Jira Align Enterprise Insights is a good option to get this data or even build custom reports with the data that are focused on your specific requirements. Here are some screenshots of an example status report using Jira Align epic and status report data from Enterprise Insights created in Power BI to give you an idea of what you can do.

![Screen Shot 2022-12-14 at 11.52.58 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/230499i492287D6638D23B0/image-dimensions/453x252?v=v2 "Screen Shot 2022-12-14 at 11.52.58 AM.png")

![Screen Shot 2022-12-14 at 11.53.20 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/230500i89FD66C2DBB142CD/image-dimensions/457x238?v=v2 "Screen Shot 2022-12-14 at 11.53.20 AM.png")  

If you would like to learn more about Enterprise Insights, I recommend reaching out to your Atlassian Enterprise Advocate and they can help you with that.

comments: author: Alexis Allred
body: [@Sam Tsubota](/t5/user/viewprofilepage/user-id/3702905) Thank you for the information, I will definitely be reaching to see the capabilities that Enterprise Insights has to offer.


author: Sam Tsubota
body: [@Alexis Allred](/t5/user/viewprofilepage/user-id/5101716) Enterprise Insights is a data mart for Jira Align. It is an Azure SQL database that you can connect to your existing data visualization tool like Tableau or Power BI. Here is a link to a video on YouTube that explains it. <https://youtu.be/O5w_0SPPz5Y>


author: Georgi Gogichev
body: Hi [@Sam Tsubota](/t5/user/viewprofilepage/user-id/3702905) why do we need an additional tool / database? We already have our data in Jira Align. We just want to display it. I don't get why Enterprise Insights isn't integrated into Jira Align.


author: Tom O'Connor
body: [@Alexis Allred](/t5/user/viewprofilepage/user-id/5101716) the Status report page does not have export functionality. If you reduce the number of fields shown and adjust your zoom within your browser, that may help with the epic name display. No filtering in the status report other than by TAGS. You'd have to manually update the tag field with the status if you want some level of filtering. Also, we have several companies using Enterprise Insights and custom reports to pull that data into a report.

comments: author: Alexis Allred
body: [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478) Thank you for the information, I appreciate it. I will look into Enterprise Insights.


author: Stephanie Davis
body: Well, that's kind of sad.


Tags: report
How do I reduce the gap under team name?
Asked by Mark Bedford:

Hi all,

Long time lurker, first time poster!

I've created a JIRA plan, mainly for sprint planning. For some reason I have a huuuuuge gap between the Team name and where the story's start in the list.

Any ideas why it is so large and how I can reduce it? It just seems excessive to me but can't figure out how to reduce it.

Many Thanks in Advance

![image.png](/t5/image/serverpage/image-id/239480iF3B2A77C6E7D49F5/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Daniel Capizzi
body: Hey [@Mark Bedford](/t5/user/viewprofilepage/user-id/5143748) - welcome to the community!

This gap is usually due to sprints overlapping. When two sprints are happening at the same time we'll stack them and that can create the gap that you're seeing.

If you scroll left and right in your plan can you see anywhere that your sprints in the dark grey area of the roadmap are stacked on top of each other?

Cheers,

Daniel


author: Fabio Racobaldo _Herzum_
body: Hi [@Mark Bedford](/t5/user/viewprofilepage/user-id/5143748) and welcome!

Gap is due to Hierarchy Story and subtasks. The table below team impact your view. Sprints depends from stories.

Fabio


Tags: advanced-roadmaps
Epics are not showing up in the Roadmap as having Parents.
Asked by Ashley Roberts:

I have a user that is using the Advanced Roadmaps in Jira, and they have a lot of Epics that are not showing up in their Roadmap as having Parents.

Just wondering if someone knows how to get Roadmaps to show this.

Also, I may not be able to give too much information as the data that is being worked on is sensitive.


Answers:
author: Rick Olson
body: I had that same problem until I created a filter with the parent issues in it and then included that filter as one of the Issue sources.

comments: author: Ashley Roberts
body: I have checked and the user has access to the Roadmap to modify it.

Can you advise what I should use as the filters please?

![EPIC ISSUE3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/256481iE16182B66A186AE5/image-size/large?v=v2&px=999 "EPIC ISSUE3.jpg")


author: Kathy Dickason
body: I am having this same issue. I also want to how you "check whether epic issue are maintained parent link info"


author: Tom Zhu
body: [@Ashley Roberts](/t5/user/viewprofilepage/user-id/5048444)

Hi Ashley

Suggest you to check the following things

1. [hierarchy setting](https://community.atlassian.com/t5/Jira-articles/Rename-epics-in-your-company-managed-projects/ba-p/1874726)
2. Check whether epic issue are maintained parent link info
3. Check the permission , use [permission helper](https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/) to see whether you have access to there parent issue and epic

Regards,

Tom Zhu

comments: author: Ashley Roberts
body: We have Epics and they have the links to the parents in them, but they aren't sitting under the Feature in the Roadmap.

![EPIC ISSUE.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/239760i0EF675BCDB0F09A7/image-size/large?v=v2&px=999 "EPIC ISSUE.jpg")


author: Ashley Roberts
body: ![EPIC ISSUE2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/239761i397A87AEFB78EAE5/image-size/large?v=v2&px=999 "EPIC ISSUE2.jpg")


author: Ashley Roberts
body: I have checked and the user has edit rights to the roadmap.

Sorry I am not sure what you mean by:

"Check whether epic issue are maintained parent link info", can you advise what mean please?


author: Kathy Dickason
body: [Tom Zhu](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4152004) can you help?


author: Kathy Dickason
body: [Tom Zhu](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4152004)  
I am having the same problem. Can you explain what you mean by "Check whether epic issue are maintained parent link info"


Tags: advanced-roadmaps

server