youngmon/atlassian-qna huggingface dataset:
Formatting Issues in Description Textbox on iOS
Asked by Savanth:

I've encountered a significant issue with the description textbox when using the iOS app. The textbox lacks basic formatting options such as bold, italics, and underline. Additionally, there are no options for bullet points or numbering, which makes it very challenging to add and organize text effectively.

This limitation greatly impacts the usability and presentation of content. Formatting options are crucial for clarity and emphasis, especially in longer descriptions. Could the development team please look into adding these features to improve the user experience on iOS?


Answers:
author: Rasmus Wulff Jensen
body: Trello uses Markdown for text styling: <https://www.markdownguide.org/basic-syntax/>

So while there is no visual tools to help with the formatting it is still possible (although a bit more nerdy)

![IMG_1265.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/328768iE364A741E60F7011/image-size/large?v=v2&px=999 "IMG_1265.jpeg")![IMG_1264.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/328769i4A1AAAA8C6505A67/image-size/large?v=v2&px=999 "IMG_1264.jpeg")

In fact many people once they learn markdown prefer to write this way as you can 100% focus on the text input...


Tags: cloud

trello-cloud
Restoring information on card
Asked by ?????:

A month ago, one of the members of the workspace under zero cleaned all the information I need, can I recover it as any?


Answers:
author: Rasmus Wulff Jensen
body: It depends on the details of what "clean" mean, but if it is clear/change things link title, description, labels and such this tool have show you the full history of a specific card: <https://trellotools.azurewebsites.net/CardHistory>


Tags: cloud

trello-cloud
Retour de confirmation d'adresse mail
Asked by Philippe HACQUARD:

Trello m'envoie un mail pour confirmer mon adresse mail afin de proc?der ? mon inscription ? TRELLO.

Je n'ai pas de proc?dure pour effectuer cette confirmation. Si je prends l'adresse mail d'envoie par trello le message n'est pas d?livr?.

Que dois-je faire?


Answers:
author: Alex W
body: Hi [@Philippe HACQUARD](/t5/user/viewprofilepage/user-id/5516331) - welcome to the Community.

I'm not sure what you mean by this. I cannot see an account under the email you used to create this thread. You're welcome to sign up at <https://trello.com/signup>

You will need to confirm the email you use to sign up with via a confirmation email you will be sent. There is no way to direct this to a secondary email.

In the future, you are also welcome to get help in the French language group: <https://community.atlassian.com/t5/Atlassian-en-fran%C3%A7ais/gh-p/Francais>


author: Vronik
body: Salut  
Je vous conseillerais d'?crire ? l'?quipe support

<https://trello.com/en/contact#/>

comments: author: Alex W
body: Hi [@Vronik](/t5/user/viewprofilepage/user-id/1303385) - the Trello Support team no longer supports free customers, or those without accounts, unfortunately. I would recommend only advising Community members to reach out to us for billing issues or if you know they have a subscription.

You can read about Atlassian Support Offerings at <https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html>
Email change
Asked by Denise E_ Matthews:

I have have had a free Trello account for a few years and it works well.   
however a couple of weeks ago when signing in via Atlassian it forced me down a rabbit hole and changed my address which has totally screwed up so many things as now my biz address is not recognised on multiple accounts because it's given me a new email abd I have no idea why or how to reverse it.

I just want to get it sorted and then bin Atlassian!

Advise on best way to unravel this would be appreciated Thanks


Answers:
author: Alex W
body: Hi [@Denise E_ Matthews](/t5/user/viewprofilepage/user-id/5516247) - welcome to the Community.

If you want to change your account's email, you can do so at <https://id.atlassian.com/manage-profile/email>

If you want to delete your account, you can do this at <https://id.atlassian.com/manage-profile/account-preferences>


Tags: cloud

trello-cloud
issues connecting trello-notion
Asked by Stemuz:

hi everybidy, I'm a bit nerdie about connecting Trello board to a notion page. I've already set the connections on NOtion, released a public link about my trello board, but whe I try to add (and sync) on notion, providing the given link of trello's borad, NOtion warns me that the link i s "unreadable"....

Can anyone give me a clue? I'm a free user on trello, paid. on notion. Is only for personal use.

Thanks in adv, I will appreciate any kind of solution


Answers:
author: Lara
body: Hi Stemuz,

Thanks for reaching out!

Are you using the integration built by Notion? (<https://www.notion.so/integrations/trello>).

If so, that integration is maintained by the Notion team so you will need to reach out to their support team for assistance.

You can email them at team@makenotion.com.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
Trying to set up two-step authentication for my Trello account and none of the 3 options are working
Asked by Anna Gateley-Stanton:

I downloaded Google authenticator app, but couldn't figure out how to get it set up with the limited instructions.

Haven't been able to figure out how to get a security key (again, limited instructions and no one to ask).

I love the text option (last choice). When I enter my phone number and hit Text Me the Code, nothing happens...no code is ever received.

I'm doing this on my laptop (not my phone), so I'm not sure if that is the probem or not. I need two-step vericiation on my Trello account, but this feels impossible.


Answers:
author: Lara
body: Hi Anna,

Thanks for reaching out!

Since all Trello accounts are linked to Atlassian accounts, you'll need to set up 2FA on your Atlassian account.

To do so, follow the steps here: <https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/>.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
Sair de ADM conta n?o trabalho mais na empresa
Asked by Patricia Miranda:

Trabalhei para uma empresa por pouco tempo e eles criaram uma conta no Trello com meu gmail e me colocaram como ADM de duas contas ( cart?es)

Delta cambio ?ra o nome da empresa.

Quero excluir meu email da ADM destes quadros.

Pra que qdo eu criar um novo quadro n?o apare?a o nome Delta C?mbio da antiga empresa q eu trabalhei.

Quero criar outros do meu novo trabalho, utilizando meu gmail.

J? participo como colaboradora em outra empresa e tenho acesso aos quadros

Eu conhe?o pouco o aplicativo, mas sei q ele ? o mais eficaz para o meu novo trabalho.

No aguardo

Grata


Answers:
author: Alex W
body: Hi [@Patricia Miranda](/t5/user/viewprofilepage/user-id/5516160) - welcome to the Community.

I'm not 100% sure what you're trying to do - are you trying to change the email of your account? If so, you can do this at <https://id.atlassian.com/manage-profile/email>


Tags: cloud

trello-cloud
About the maximum number of cards that can be created per board for Torero
Asked by KRMK??:

Hi, I am looking for the maximum number of cards that can be created per board.

I would like to know the maximum number of cards created per board, I have looked at both the Trello support page and the Atlassian support page and one of them states that the maximum number of cards created per board is 5000, while the other one states that there is no limit to card creation.

I am wondering which is correct, thinking that just because a board reaches 5000 cards does not mean that it will no longer be available.

I need to answer this correctly as I am making a proposal to a client using Trello and would be happy to know.

Ref

[https://support.atlassian.com/trello/docs/adding-cards/#:\~:text=%E3%83%9C%E3%83%BC%E3%83%89%E3%81%94%E3%81%A8%E3%81%AB%E6%9C%80%E5%A4%A7%205%2C000%20%E6%9E%9A%E3%81%AE%E3%82%AB%E3%83%BC%E3%83%89%E3%82%92%E8%BF%BD%E5%8A%A0%E3%81%A7%E3%81%8D%E3%81%BE%E3%81%99%E3%81%8C%E3%80%81](https://support.atlassian.com/trello/docs/adding-cards/#:~:text=%E3%83%9C%E3%83%BC%E3%83%89%E3%81%94%E3%81%A8%E3%81%AB%E6%9C%80%E5%A4%A7%205%2C000%20%E6%9E%9A%E3%81%AE%E3%82%AB%E3%83%BC%E3%83%89%E3%82%92%E8%BF%BD%E5%8A%A0%E3%81%A7%E3%81%8D%E3%81%BE%E3%81%99%E3%81%8C%E3%80%81)  

[https://trello.com/guide/trello-101#what-is-a-list:\~:text=%E3%83%9C%E3%83%BC%E3%83%89%E3%81%AB%E8%BF%BD%E5%8A%A0%E3%81%A7%E3%81%8D%E3%82%8B%E3%82%AB%E3%83%BC%E3%83%89%E3%81%AE%E6%95%B0%E3%81%AB%E5%88%B6%E9%99%90%E3%81%AF%E3%81%82%E3%82%8A%E3%81%BE%E3%81%9B%E3%82%93](https://trello.com/guide/trello-101#what-is-a-list:~:text=%E3%83%9C%E3%83%BC%E3%83%89%E3%81%AB%E8%BF%BD%E5%8A%A0%E3%81%A7%E3%81%8D%E3%82%8B%E3%82%AB%E3%83%BC%E3%83%89%E3%81%AE%E6%95%B0%E3%81%AB%E5%88%B6%E9%99%90%E3%81%AF%E3%81%82%E3%82%8A%E3%81%BE%E3%81%9B%E3%82%93)


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@KRMK??](/t5/user/viewprofilepage/user-id/5515997) have a look here: <https://developer.atlassian.com/cloud/trello/guides/rest-api/limits/>

Open cards: 5000

Total cards (including archived): 2000000

That's a lot of cards, so just note that you'll run into some performance issues way before hitting those limits. Typically, having around 1000 open cards on a board will make things pretty slow.


Tags: cloud

trello-cloud
Trello muito lento e bloqueia
Asked by Am?rico Gouveia:

Desespero com o trello


Answers:
author: Alex W
body: Hi [@Am?rico Gouveia](/t5/user/viewprofilepage/user-id/4850639) - I recommend having a read through our help docs on troubleshooting, especially this one: <https://support.atlassian.com/trello/docs/troubleshooting-a-slow-board/>

Let me know if it resolves your issue.


author: Am?rico Gouveia
body: ![Screen Shot 06-08-24 at 02.24 PM.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/328748i0F149B4375A54B9D/image-size/large?v=v2&px=999 "Screen Shot 06-08-24 at 02.24 PM.PNG")


Tags: cloud

trello-cloud
Create new card from template automation button
Asked by Darcy Colling:

I'm aware there is the create card from template button at the bottom of lists, but it is small and I want to reduce (eliminate) the likelihood a new card is created that doesn't follow the template.

I'd like a Board Button to create the card from a template. There doesn't seem to be a 'from template' option in the automation to create a new card.

An alternative might be to add all the template description, checklist and labels, via a copy automation, but that seems cumbersome and unnecessary.

Side quest, if anyone knows how to limit where a card can be created from (i.e. list) that would be great too. Just want a specific board to follow a specific workflow for ISO 9001 Governance reasons


Answers:
author: Lara
body: Hi Darcy,

Thanks for reaching out!

With the "create a new card" action, you should be able to set the card's description, checklist, member, and due date by clicking on the icons:

![2024-06-20_13-36-50.png](https://community.atlassian.com/t5/image/serverpage/image-id/330725i04FA339BD1EB6823/image-size/large?v=v2&px=999 "2024-06-20_13-36-50.png")

Are there any limitations for you in this automation?

As for only allowing users to create cards in a certain list, while this exact functionality isn't currently available in Trello, I have gone ahead and created a new feature suggestion for you with our product team which you can access here: <https://jira.atlassian.com/browse/TRELLO-447>.

I have also added this ticket as an internal comment to this report so that way our engineering team can reference to it and also use it to help align priority. I would also recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of [New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
empty board
Asked by Taly:

The content of one of my boxes appears when I open it and instantly disappears and the box appears empty, what do I do?


Answers:
author: Lara
body: Hi Taly,

Thanks for reaching out!

Could you please follow the troubleshooting steps here: <https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/> and let us know if the issue persists?

All the best,

Lara  
The Trello Team


author: Vronik
body: Your problem has now been solved, where you consulted it in the application or in a browser


Tags: cloud

trello-cloud
Different immediate account deletion
Asked by Arthur Delaney:

Hello, I'm needing an account deleted immediately (not this one), because I need to switch this account to the email address of the account that needs deletion. I have set the account to delete, but it is pending for 30 days and that doesn't work for us. I need that account deleted immediately, but I can't successfully send a support ticket (and even when I try I have to do it as a "Billing" question instead of an "Account Issues" question because Account issues doesn't even give me the option to submit a request....at least billing I can click a submit button and get the message that it didn't go through).  

Also there doesn't appear to be any phone customer service.


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Arthur Delaney](/t5/user/viewprofilepage/user-id/5515709) ?

This community is mostly comprised of Atlassian customers like you (and me). It's a peer network where we help each other out to the extent that we can. I.e., you're not talking directly to the Atlassian support team when you post here ?

For issues like this one, you'll need to contact Atlassian directly. If you haven't already done so, I suggest you [open a support ticket with the Trello account/billing team](https://trello.com/contact#/).

Best,

-dave

comments: author: Arthur Delaney
body: Thanks! But yeah, as mentioned in my post I have not been able to successfully open a support ticket...and even if I could I would have to do it through their "Billing" which isn't accurate.  

One of the reasons for this is that I don't want to reactivate the account that is pending deletion (in case I just have to wait the full 30 days, I don't want to restart that 30 days), so I have to submit it without being logged in (since this account I'm posting from really really should not be deleted and I don't want them confused). This gives me less options when trying to put in a support ticket. The only one that even allows me to get to a submit button is "Billing" and that errors out...all morning. (See screenshot).![Screenshot 2024-06-07 at 1.13.30?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/328700i708F97158009D009/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 at 1.13.30?PM.png")


Tags: account

cloud

delete

trello-cloud
I can't find Regex!
Asked by trello eisenstein:

Is it a powerup?


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

Regex isn't a feature native to Trello, so you will need to integrate and customise it yourself. The links Vronik shared below may help.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


author: Vronik
body: Hi

Look at this

<https://community.atlassian.com/t5/Trello-questions/How-do-I-implement-regex-in-automations/qaq-p/2632208>

<https://trello.com/guide/automate-anything>

<https://community.zapier.com/how-do-i-3/regex-positive-lookbehind-4407>

<https://support.atlassian.com/trello/docs/pattern-matching-and-wildcards/>

if my answer helped you,   
please mark it as accepted so that others looking for similar issues can more easily find it.


Tags: cloud

trello-cloud
If I open a Premium account, can other users view but not edit?
Asked by Carol Brindley:

We want to have one person control the board and others just view the board. Does every user need a premium account? Or will one person with premium work?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Carol Brindley](/t5/user/viewprofilepage/user-id/5515697) The plans are applied at the workspace level, not the user level. So all workspace members would be charged $10 p/user.  

It looks like you can change the board settings so that workspace members cannot join or edit the board. This seems possible on the free/standard plan, so no need to go to premium.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328713i85211CA76DBB5E19/image-dimensions/280x493?v=v2 "image.png")


Tags: cloud

trello-cloud
Can I order rules by priority? Or instruct Trello on how to deal with conflicting rules
Asked by Matt Butler:

Similar to my previous post, I'm still struggling with this setup.

Trello only seems to apply one rule if there are two that are conflicting, but there seems to be no way to re-order them, or a warning/notification that there has been a conflict?

EXAMPLE:

when a card is added to the board by anyone, mark the due date as incomplete, and set due date in 7 days

when a card is added to list "Shopping list", mark the due date as incomplete, and move the due date to the same day next year

I have many lists on the board, I want all except 'Shopping List' to have a due date of 7 days.

I created these 2 rules, but everything, including 'Shopping List' receives a 7 day due date.

Any help please?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Matt Butler](/t5/user/viewprofilepage/user-id/5494614) you'll need to add a filter to your first rule "when a card *not* in list "Shopping list" is added to the board..."  

Just select the little funnel icon to filter out the specific list:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328715i66B1FBC4CF09A0D4/image-size/large?v=v2&px=999 "image.png")

comments: author: Hannah Humbert - Simpla Workflows
body: [@Matt Butler](/t5/user/viewprofilepage/user-id/5494614) Just checking in to see if this has answered your question. If so, please click the "Accept Answer" button.


Tags: cloud

trello-cloud
Can't create workspace
Asked by Damy Mocellin:

I don't have the button to create a new workspace anymore.

It simply disappeared.

Why?


Answers:
author: Alexandros Mathopoulos
body: Hi Damy! We are running an experiment at the moment which means some users may no longer see "Create Workspace" in the universal create but instead will see it in their user dropdown.

![Screenshot 2024-06-07 at 2.17.39?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/328694iA901A2FCFA64B3F4/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 at 2.17.39?PM.png")

comments: author: Iqra Aziz
body: When will the 'Create a workspace' button be available again? I'm currently unable to create a new workspace because the button is missing.


author: Alexandros Mathopoulos
body: Hl lqra!  

I am sorry you are experiencing a problem. The create workspace action has moved to the profile (click your profile picture) dropdown (instead of the universal create dropdown).


author: Trello Business
body: There is no drop down menu button or any button at all to create a workspace anymore. I just deleted multiple workspaces and cannotv re-create them, neither create a new one or see anything of what I did there in the activity log.   

Pls help


author: Alexandros Mathopoulos
body: Hi! I am sorry that you are experiencing this issue. The Create Workspace button has moved to the user profile dropdown in the top navigation (see screenshot below). Please let me know if it is not appearing or contact Trello Support for additional help.   

<br />

![Screenshot 2024-07-14 at 1.22.19?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335498i95649CC1006AC3A0/image-size/large?v=v2&px=999 "Screenshot 2024-07-14 at 1.22.19?PM.png")


author: Trello Business
body: It magically re-appeared in both accounts. How bizarre but glad its there again. THX!


author: Damy Mocellin
body: Thank you


Tags: cloud

trello-cloud
String processing methods - convert string to a number - toNumber()
Asked by Gabriel Veiga:

It is possible to convert string to a number using the string processing methods for OpsGenie?

Convert an alert fields to number and increase by 1?

(message.toNumber(alertfields.substring(3,4))+1)


Answers:
author: Samir
body: Hi [@Gabriel Veiga](/t5/user/viewprofilepage/user-id/4515398) ,

We have the {{field.toReadableNumber}} method that can be used to convert a number to a "readable" number. This just inserts a space in-between each character.

<https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/>

![2021-08-18_15-59-16.png](https://community.atlassian.com/t5/image/serverpage/image-id/156625i15743CBDBA423DB8/image-size/large?v=v2&px=999 "2021-08-18_15-59-16.png")

For example: 48397 -\> 4 8 3 9 7

However there isn't a way to have a string processing method perform the math operation to increase the value by 1.

Does that answer the question? Please let me know if I misunderstood.

Thanks,

Samir


Tags: cloud
Custom Value to Opsgenie priority with Azure Sample alert payload
Asked by Gabriel Veiga:

Trying to use Opsgenie's 'Custom Value to Opsgenie priority' option with value P{{severity.substring(2,3)}} to mapping the severity field received from the Azure Common alert schema without success.


Answers:
author: Rob Wetzeler
body: Any resolution to this? I would also like to implement the same.


author: Samir
body: Hi [@Gabriel Veiga](/t5/user/viewprofilepage/user-id/4515398) ,

Could you reach out to Opsgenie support via support.atlassian.com?

Sounds like you have the right approach, but if you submit a ticket with us then we can access your account and take a look at the logs to understand why the priority mapping isn't working as expected!

Thanks,

Samir

comments: author: Gabriel Veiga
body: Thanks, Samir!


author: Dan H Evans
body: Did you have any luck with this?


author: Emil Varona
body: Can someone please post a follow up on how this was resolved? I'd ++**REALLY**++ appreciate it. Thanks.


author: Emil Varona
body: Disregard. I was able to find the answer [here](https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304).


Tags: azure

cloud
Integration between JSM and OpsGenie
Asked by Luc Demanche:

We have set-up the integration between JSM and OpsGenie. A new ticket in JSM creates an alert in OpsGenie.

Can we distinguish between "Service Request" and "Incident" in JSM so only "incident" will create an alert in OpsGenie?


Answers:
author: Samir
body: Hi [@Luc Demanche](/t5/user/viewprofilepage/user-id/4494901) ,

The best way to do this would be to add a JQL query on the webhook you setup in Jira to send JSM issues to Opsgenie.

This webhook is what sends the requests to the JSM integration in Opsgenie, so you can use JQL so only issues of a particular issue type will be sent.

Here's an example of using JQL to only send "Incident" request types to Opsgenie...

![2021-08-13_15-37-30.png](https://community.atlassian.com/t5/image/serverpage/image-id/155936i6E466C427A244A26/image-size/large?v=v2&px=999 "2021-08-13_15-37-30.png")

Hope this helps! Let me know if you have further questions.

Thanks,

Samir

comments: author: Luc Demanche
body: Thanks, it works !