youngmon/atlassian-qna huggingface dataset:
Is there a way to edit the default text on the login.action page for the Crowd Userface
Asked by Jamaal Crichfield:

I am looking for a way to edit the default text on the login.action page for Crowd's user interface. Currently the text shows:

Log in to Crowd console {#toc-hId-1792436928}
---------------------------------------------

I would like to change it to say something else. Does this need to be done using the AUI API or can this be done through updating files in the Crowd Installation directory?


Answers:
author: Marcin Kempa
body: Hi [@Jamaal Crichfield](/t5/user/viewprofilepage/user-id/327498),

You can change the text to look like:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/17387iB9AE7788927F069C/image-dimensions/465x202?v=v2 "image.png")

In order to do so, you need to change the description of \`crowd\` application as follows:

1. Login to Crowd as admin

2. Navigate to applications

3. Select \`crowd\` application

4. Change description as on the screenshot below:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/17388iBD7E94E6D613096F/image-dimensions/435x253?v=v2 "image.png")

Hope that helps,

Marcin Kempa

comments: author: Marcin Kempa
body: Hi [@Jamaal Crichfield](/t5/user/viewprofilepage/user-id/327498),

Was the suggestion helpful? Were you able to change the default text on a login page for Crowd Console?

Best Regards,

Marcin Kempa
URL will become corrupted by dropping the "/"
Asked by Brian Grasso:

Sometime when selecting option within our crowd application our URL will become corrupted by dropping the "/" after our domainname centropy.us.  

Here a few examples of what i'm talking about:  

<br />

I'm receiving:  
<https://crowd.centropy.uscrowd/console/login.action>  
Should be receiving:  
<https://crowd.centropy.us/crowd/console/login.action>  

<br />

I'm receiving:  
[https://crowd.centropy.uscrowd/console/secure/user/view!default.action?name=rpatterson\&directoryID=2031617](https://crowd.centropy.uscrowd/console/secure/user/view!default.action?name=rpatterson&directoryID=2031617)  
Should be receiving:  
[https://crowd.centropy.us/crowd/console/secure/user/view!default.action?name=rpatterson\&directoryID=2031617](https://crowd.centropy.us/crowd/console/secure/user/view!default.action?name=rpatterson&directoryID=2031617)  

<br />

I'm receiving:  
<https://crowd.centropy.uscrowd/console/secure/application/viewdetails.action?ID=1212417>  
Should be receiving:  
<https://crowd.centropy.us/crowd/console/secure/application/viewdetails.action?ID=1212417>  

<br />

When this happens I see the following error "The proxy server is refusing connections"

I am required to manually add the "/" after the domainname centropy.us/ to get the URL to work.  

<br />

Any Idea on what would be the fix for this would be greatly appricated  

Ron Patterson


Answers:
author: Nic Brough -Adaptavist-
body: That is often caused by a misconfigured proxy. What proxy is it and what do the proxy pass lines say?

comments: author: Brian Grasso
body: HTTP Proxy is configured as follows:

# Crowd  
\<Virtualhost \*:80\>  
ServerName crowd.centropy.us  
Redirect permanent / <https://crowd.centropy.us>  
\</Virtualhost\>  
\<Virtualhost \*:443\>  
ServerName crowd.centropy.us  
SSLEngine on  
SSLProxyEngine on  
SSLProxyVerify none  
SSLProxyCheckPeerCN off  
SSLProxyCheckPeerName off  
SSLProxyCheckPeerExpire off  
SSLCertificateFile /etc/httpd/conf/sslGodaddy/xxxxxxxxxx.crt  
SSLCertificateKeyFile /etc/httpd/conf/sslGodaddy/xxxxxxxxxx.key  
SSLCertificateChainFile /etc/httpd/conf/sslGodaddy/xxxxxxxxxx.crt  
\<Proxy \*\>  
Order deny,allow  
Allow from all  
\</Proxy\>  
ProxyRequests Off  
ProxyPreserveHost On  
ProxyPass / <http://172.xxx.xxx.xxx:8095/>  
ProxyPassReverse / <http://172.xxx.xxx.xxx:8095/>  
\</Virtualhost\>


author: Nic Brough -Adaptavist-
body: Bother. The behaviour you're seeing is usually caused by mismatched proxy strings.

e.g. ProxyPass /jira <http://172.x.x.x:8095/jira/>

or

ProxyPass / <http://172.xxx.xxx.xxx:8095/>  
ProxyPassReverse / [http://172.xxx.xxx.xxx:8095](http://172.xxx.xxx.xxx:8095/)
Which JDBC driver for PostgreSQL 9.5 is needed by Crowd 3 when Java 8 is being used?
Asked by iron.werther:

Hello!

<https://confluence.atlassian.com/crowd/postgresql-4030906.html> describes JDBC drivers from a far away past when Apache Tomcat 5 or 6 were bundled with Crowd and the latest version of Java was 5 or 6 either.

Since some years Java 8 is out (and since some time Java 9 as well), the Apache foundation has released Tomcat versions 8.x, 8.5.x, and 9.x.

Which version of the JDBC driver for PostgreSQL from <https://jdbc.postgresql.org/download.html> will Crowd 3 use when Java JDK 1.8.0 is installed?

OK, Crowd versions 2.x with Tomcat 7 are certainly still in use (here too, since the upgrade to Crowd 3 fails constantly). Might also need some documentation.

--

Greetings

Pete


Answers:
author: Marcin Kempa
body: Hi [@iron.werther](/t5/user/viewprofilepage/user-id/1146878),

Crowd 3.1.x bundles postgresql-42.1.1.jar by default, so you should not have to install postgresql driver.

Additionally Crowd 3.1.x comes with Apache Tomcat 8.5.20 version and does not support Java 9.

Best Regards,

Marcin Kempa

comments: author: iron.werther
body: Hello Marcin!

postgresql-42.1.1.jar exists in atlassian-crowd-3.1.1/apache-tomcat/lib, but the documentation is so mis-leading...

--

Greetings

Pete


author: Marcin Kempa
body: Hi [@iron.werther](/t5/user/viewprofilepage/user-id/1146878),

Thanks for raising this up. I've created a ticket to track progress on the update of this documentation <https://jira.atlassian.com/browse/CWD-5086>

Best Regards,

Marcin Kempa


Tags: crowd-administration
Was is the procedure to backup the Crowd JDBC Driver?
Asked by iron.werther:

Hello!

Upgrading from Crowd 2.12.0 to Crowd 3.1.2 fails constantly here, presumingly the new Crowd version does find the PostgreSQL DB on the Ubuntu 16.04 server. In Step2 of the upgrade instructions this item is mentioned:

Back up your Crowd JDBC Driver if you have configured [Crowd with a database](https://confluence.atlassian.com/crowd/connecting-crowd-to-a-database-4030904.html).

What does that mean practically? (I mean, I do not perform any backup, since I can recreate anything from a snapshot.)

--

Greetings

Pete


Answers:
author: Marcin Kempa
body: Hi [@iron.werther](/t5/user/viewprofilepage/user-id/1146878),

Which version of PostgreSQL DB are you using? Are you seeing any problems in logs that may indicate DB related problems? For example table or column not found?

Best Regards,

Marcin Kempa

comments: author: iron.werther
body: Hello Marcin!

It's "postgresql-9.5 9.5.12-0ubuntu0.16.04" on Ubuntu 16.04.4 LTS in Amazon Web Services (AWS).

No, we do not have any issues with connection problems to the PostgreSQL DB. What I am observing is that it's possible with Crowd 3 to login to Bamboo, JIRA, Confluence but not to Crowd itself. I am just trying to sort out as many incorrect settings as possible.

(I am recently trying to upgrade Bamboo, JIRA, and Confluence because I hope upgrading them will be easier.)

Will the documentation be updated? I don't think that I ever had to fetch a JDBC driver for PostgreSQL, so I suspect the document describes version of software out of support...

--

Pete


author: Marcin Kempa
body: [@iron.werther](/t5/user/viewprofilepage/user-id/1146878) I've just created a support ticket for you. You should receive an email shortly. I believe it would be easier to share logs and communicate over the ticket and help you to resolve upgrade and login problems.

After the ticket is resolved, we will publish the solution if it is a generic one, so that others could also use the solution.

Best Regards,

Marcin Kempa


author: Daniel Wong
body: Hi [@iron.werther](/t5/user/viewprofilepage/user-id/1146878)

You might want to raise a support ticket with Atlassian to figure out your upgrade issues. Be sure to provide them with error logs.

In terms of backing up the JDBC Driver, Crowd (excluding WAR distribution) ships with PostgreSQL JDBC driver so you don't need to back it up.

KB to explain which type of Crowd installs require a manual download of the driver - <https://confluence.atlassian.com/crowd/postgresql-4030906.html>

comments: author: iron.werther
body: Hello Daniel!

I read this document. It seems pretty outdated. (Just hunting for clues why upgrade from Crowd 2 to Crowd 3 fails.)

--

Pete
How do I add an AD group that has a comma in the name to Global Permissions in Crucible/Fisheye 4.3?
Asked by Abel Duran:

I am using Crowd for authentication in conjunction with Crucible. Here is an example of an AD group name: dl-TEST-NAME, PROJECT. Crowd passes the group because I can see it in the drop down list; however, when I select it from the list, it splits the name at the comma. I then receive an error message: Cannot add dl-TEST-NAME "," PROJECT. I have tried adding a \\ in front of the comma, but it doesn't allow me to click the add button because it doesn't find it in the list. I hope this makes sense. Any help is greatly appreciated.

Thanks in advance for your assistance.

-abel duran


Answers:
author: Felipe Kraemer
body: Hi [@Abel Duran](/t5/user/viewprofilepage/user-id/1058038),

We've been able to reproduce the issue that you've reported and we've created a corresponding issue for our development team to track:

[FE-7063 - Global Permission fails to be set to group name containing comma](https://jira.atlassian.com/browse/FE-7063)

We would strongly encourage you to both vote and comment on this issue to offer your feedback and increase its visibility with our development team.

Please see the [Atlassian Bug Fixing Policy](http://confluence.atlassian.com/display/Support/Atlassian+Bug+Fixing+Policy) document for more information on how we approach bug fixing.

For now, the only thing that can be done is not to use characters such as comma in group names.

Have a great day!

Best regards,

Felipe Kraemer


Tags: fisheye-crucible
How can I set a reasonable time format for Java logging entries in Crowd 3?
Asked by iron.werther:

Hello!

In Crowd 2 I could simply add to apache-tomcat/conf/logging.properties the line

\< 1catalina.java.util.logging.SimpleFormatter.format=%1$tF %1$tT %2$s%n%4$s: %5$s%6$s%n

and I had a time format that I could understand. Crowd 3 looks pretty different. Where and how can I set here a reasonable time format for logging?

--

Greetings

Pete


Answers:
author: Marcin Kempa
body: Hi [@iron.werther](/t5/user/viewprofilepage/user-id/1146878)

In Crowd 3.x we've updated version of Tomcat which is bundled inside Crowd from 7.x to 8.5.x

In Tomcat 7, the log format configuration looked like:

```
java.util.logging.ConsoleHandler.level = FINE
java.util.logging.ConsoleHandler.formatter = java.util.logging.SimpleFormatter
```

thus by changing the

```
1catalina.java.util.logging.SimpleFormatter.format
```

you could adjust the date format in logs.

In newer version of Tomcat (8.5.x bundled in Crowd 3.x) this config looks like:

```
java.util.logging.ConsoleHandler.level = FINE
java.util.logging.ConsoleHandler.formatter = org.apache.juli.OneLineFormatter
```

notice that the formatter has changed.

I believe you may try to change the time format in logs by adjusting the tomcat's logging config as follows:

```
java.util.logging.ConsoleHandler.formatter = org.apache.juli.OneLineFormatter
org.apache.juli.OneLineFormatter.timeFormat = yyyy-MM-dd HH:mm:ss
```

(the `timeFormat` - is using the `SimpleDateFormat` syntax)

Unfortunately I did not test that on a working Crowd version, this is what I got by following the [Apache Tomcat docs](https://tomcat.apache.org/tomcat-8.5-doc/api/org/apache/juli/OneLineFormatter.html).

Hope that helps,

Marcin Kempa

comments: author: iron.werther
body: Hello Marcin!

The migration from Crowd 2.12.0 to version 3.1.2 fails every time, but at least I can see that the log files contain a reasonable date format. (Which I might adjust later, now that I know where to perform this task.)

Thank you!

--

Pete
How can I setup the date of automatic backup at a standard time (format)?
Asked by iron.werther:

Hello!

After upgrading to Crowd 2.12.0 (before going to version 3) I wanted a backup. First I visited <https://crowd.webmiles.biz/console/secure/admin/backup.action> and saw strange times for backup, 2AM and such, which I do not understand with all their exceptions from a general rule. How can I change this proprietary and unusual time format to a reasonable one, an ISO format for example? With 24h clock, of course?

--

Greetings

Pete


Answers:
author: Marcin Kempa
body: Hi [@iron.werther](/t5/user/viewprofilepage/user-id/1146878)

Are you concerned about the \`Daily backup time\` field which holds values as you described or the format of the date which describes when the backup was last taken? or would you like to be able to change the format of backup files names?

Best Regards,

Marcin Kempa

comments: author: iron.werther
body: Exactly.

Hello Marcin!

These values are not used anywhere else. And they don't follow a logical rule. I'd prefer to have here clear dates ? la 11:00 (right now) or 17:00, one hour before the server instance will be stopped today.

--

Greetings

Pete
How do we make Crowd more resilient?
Asked by Paul Scott:

Our team use Crowd to control access to *all* our Atlassian tools. At the moment it is pretty flaky and frequently unavailable, which breaks JIRA, Confluence, Bitbucket, all those useful things. We have offices in several timezones so sometimes that can cause long downtimes until the support team handling Crowd can be called in.  

The Crowd issue is being dealt with via Atlassian Support, but I was wondering if there is a better way to keep the tools available even when Crowd is uncontactable for any reason, whether due to Crowd, netowrking or whatever.  

Is there any sort of caching or local server that could be set up to allow a user to keep going provided they have authenticated against the central Crowd server recently?


Answers:
author: Marcin Kempa
body: Hi [@Paul Scott](/t5/user/viewprofilepage/user-id/361645)

As [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568) suggested, Crowd DC was build for high availability so if you look into removing single point of failure from your infrastructure it is the way to go.

However, as you described, you seem to be running into some networking issues and I believe you are looking into some solution that would allow you to build something similar to what Bitbucket Server does with repo mirroring.

Unfortunately at the moment we do not support this model of caching with local mirror instances of Crowd.

I am not sure what kind of issues you are running into exactly, are those problems between Atlassian tools and Crowd itself or Crowd and remote directories which are unavailable because of some network issues? If this is the case you could also try directory failover option in Crowd as described [here](https://confluence.atlassian.com/crowd/configuring-directories-for-failover-authentication-890749126.html).

Also, maybe taking advantage of '[remember me](https://confluence.atlassian.com/adminjiraserver071/jira-application-cookies-802593163.html)' cookies would alleviate your problems?

Best Regards,

Marcin Kempa


author: Bruno Vincent
body: Hi [@Paul Scott](/t5/user/viewprofilepage/user-id/361645)

Regarding Crowd's availability you might want to take a look at Crowd Data Center, which is a clustered version of Crowd: <https://www.atlassian.com/software/crowd/enterprise/data-center>
Trouble integrating MS AD Active Directory and Crowd
Asked by ian alexander:

I'm having trouble with active directory integration. I was able to set up a directory in Crowd for AD/LDAP, but I can't import, view or search for any users.When I try to import from AD I get this message: User encryption algorithms must match between directories


Answers:
author: Marcin Kempa
body: Hi [@ian alexander](/t5/user/viewprofilepage/user-id/527017)

After configuring remote directory (Active Directory in your example) you should not need to do any kind of manually import as the synchronization should happen automatically so there is no need to do the import using the user import functionality.

The way search functionality works, it allows you to search over users that were synchronized from remote directory and are cached locally in the data base.

In the user search screen you need to provide the directory you would like to search users from, at the moment there is no possibility to search for users in Crowd across multiple directories at once.

Could you also test the connection in the directory configuration screen and verify if the baseDN as well as the [LDAP filters](https://confluence.atlassian.com/crowd/restricting-ldap-scope-for-user-and-group-search-169118612.html) match your remote directory structure? Do you have [caching enabled](https://confluence.atlassian.com/crowd/configuring-caching-for-an-ldap-directory-174227697.html)for this directory?

I hope that this helps, let me know if you need more information.

Marcin Kempa
Se puede cambiar una subtarea a Incidencia tipo Tarea?
Asked by Proyectos Onecard:

Hab?a creado una incidencias tipo tarea por error y le cree sub tareas dentro, pero ahora la quer?a como epica la tarea y en tareas a las sub tareas, la tarea si la pude convertir en epica pero la sub tarea no me deja cambiarla a tarea

![52525.png](https://community.atlassian.com/t5/image/serverpage/image-id/343050i9B00FF7430770BFF/image-size/large?v=v2&px=999 "52525.png")![PJMML.png](https://community.atlassian.com/t5/image/serverpage/image-id/343051iC71FF275F74287A5/image-size/large?v=v2&px=999 "PJMML.png")


Answers:
author: Trudy Claspill
body: Hola [@Proyectos Onecard](/t5/user/viewprofilepage/user-id/5566474) ,

No puede cambiar una subtarea a otro tipo de tarea desde la ubicaci?n que ha mostrado en su imagen.

En su lugar, debe hacerlo seleccionando la opci?n "Convertir en problema".

![Screenshot 2024-08-21 at 7.39.33?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343111iB3B2F2F69DDEDC71/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 7.39.33?PM.png")

---

Hello,

You can not change a sub-task to another task type from the location you have shown in your image.

Instead you need to do so by selecting the "Convert to issue" option.

> Can a subtask be changed to Task type Incident?
>
> I had created a task-type incident by mistake and created sub-tasks inside it, but now I wanted it to be the epic task and in tasks the sub-tasks, I could convert the task into epic but the sub-task won't let me change it to a task


Tags: jira-service-desk-cloud

jira-service-management-cloud

jira-software
?C?mo puedo hacer que un cliente apruebe su ticket en jira service management?
Asked by Angel Estrada:

Buenas d?as

Acabo de crear un flujo en donde se necesita aprobar por parte del cliente que se ha resuelto su ticket, pero cuando agrego al cliente que va a aprobar no le aparece alguna notificaci?n y/o boton para que pueda aprobar su ticket, solo le aparece al agente administrador

Saben si hay alguna configuraci?n que no he contemplado? o solamente los agentes son los que pueden dar aprobaciones?

Saludos


Answers:
author: Fabian Lim
body: Hola [@Angel Estrada](/t5/user/viewprofilepage/user-id/5563364)

Vas a encontrar las instruccines aqui: <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/>

Saludos,

Fabian

comments: author: Angel Estrada
body: Que tal Fabian,

Te agradezco la informaci?n, la voy a revisar!!!!

Saludos


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation
Asked by Rajan Dangol:

Hi,

I am getting the following error, are you able to assist? Requirement is that, when a customer responds, the ticket should be transitioned to "Waiting for support". However, when an internal comment is being added, it is also being triggered.

Error message: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status).

![Waiting for support.png](/t5/image/serverpage/image-id/343036i9D757267BC2B58D5/image-size/large?v=v2&px=999 "Waiting for support.png")


Answers:
author: Fernando Eug?nio da Silva
body: [@Rajan Dangol](/t5/user/viewprofilepage/user-id/5527757) ,

This usually happens when the current status where the issue is at the moment can't send to **Waiting for support** status because doesn't have a transition connecting the both statuses.

Try to review your workflow transition status and ensure that you have all status available to send the issue to your **Waiting for support** statuses


author: Jerrold - Empyra
body: Hi [@Rajan Dangol](/t5/user/viewprofilepage/user-id/5527757)

For the issue where when a internal comment is added the ticket is moved to waiting for support we have to add another condition in the automation

![234.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/343043i89985BBB728FBC9E/image-size/large?v=v2&px=999 "234.PNG")

and regarding the error. can you cross check the workflow for that issue type to check whether the status you selected is associated with that workflow

Thank you.

comments: author: Rajan Dangol
body: Hi Jerrold,

Thanks. Waiting for support status is transitioned to all the other status and vice versa. It seems when a customer a raises a ticket it is transitioned to waiting for support and when agent responds it is trying to transition to same status. Although the flow does suggest that it should only run is customer responds then activate. Not sure where its going wrong.


Tags: cloud

jira-service-management

jira-service-management-cloud
Active Users Showing as 'Former Users' After Migration from Jira Server to Jira Cloud
Asked by TECH JEDI:

Hello Jira Community,

We recently migrated our projects from Jira Server to Jira Cloud and are facing an issue where some active users are now showing as 'former users' in the Cloud instance. These users were active with ongoing tasks before the migration.

Here's what we've tried so far:

* Verified that usernames and email addresses are consistent between the Server and Cloud instances.
* Checked user status and permissions in Jira Cloud.
* Reindexed the Jira Cloud instance.

Despite these efforts, the issue persists. Has anyone else encountered this problem during migration? What additional steps can we take to ensure these users are recognized as active in Jira Cloud?

Any insights or suggestions would be greatly appreciated!


Answers:
author: Mathew Lederman
body: Have you verified that the users are licensed appropriately on the admin portal? Not sure if this is what you meant by user status.

comments: author: TECH JEDI
body: The users are active, we have sufficient licenses, but we are still facing the problem.


author: Mathew Lederman
body: [@TECH JEDI](/t5/user/viewprofilepage/user-id/5542645) If the users are active but unlicensed it doesn't matter it you have licenses available. If you go into your admin portal (admin.atlassian.com), go to Products \> Users \> One of the users that's having an issue, do they have Jira enabled and accessible? I'm guessing not.

Alternatively, if you use AD groups for licensing, you'll need to ensure the AD group in use had been tied to the appropriate license/level.

Hope that helps.


author: Idrees Aashi
body: we are facing the same issue. Does anyone has the solution for the problem?


Tags: cloud

former-user

jira-clo

jira-migration

jira-service-management

jira-service-management-cloud

troubleshooting

user-management