youngmon/atlassian-qna huggingface dataset:
read access for employees
Asked by Hoeyer:

please tell me it is possible to create a space in confluence, that i can give read access to our employees without having to pay a license per user.

We are creating a space right now, but it is only created for our employees, an intranet!

We use Confluence today, making a product manual for our customers, now we wish to create a internal manual for our employees.

but i dont want to pay a license because i want to limit access to employees.


Answers:
author: Michel Neeser
body: Hi [@Hoeyer](/t5/user/viewprofilepage/user-id/355752)

Guest accounts may be an option for your use case, because you want to limit access without making the space public. You can find the documentation [here](https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/).


author: Marc - Devoteam
body: Hi [@Hoeyer](/t5/user/viewprofilepage/user-id/355752)

Yes you can you will have to make you Confluence instance available anonymously and also allow anonymous access to the space required.

See [Confluence set-up public access](https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/) and [make a Confluence space public](https://support.atlassian.com/confluence-cloud/docs/make-a-space-public/)


author: Hoeyer
body: WOW, so no other way.

I am quite dissapointed.

thanks.

comments: author: Nic Brough -Adaptavist-
body: Two ways - guests and anonymous access.


Tags: cloud

confluence-cloud
Unable to display Confluence pages while searching via the Label
Asked by Yiyin Chiang:

Hi All,

I have added labels to every page, but when using the 'Content by Label' macro, it is not displaying any page data. It was working fine yesterday (2023/11/8), but today it's not. I've also tried other label macros, and none of them seem to display the content. It appears that the 'Filter by Label' functionality is malfunctioning.  
Has anyone else encountered this issue? Thank you.  

![Capture.PNG](/t5/image/serverpage/image-id/291137i44E9BD96FFF5CB17/image-size/large?v=v2&px=999 "Capture.PNG")![Capture2.PNG](/t5/image/serverpage/image-id/291138i2E8364C669EB0E6F/image-size/large?v=v2&px=999 "Capture2.PNG")![Capture3.PNG](/t5/image/serverpage/image-id/291139i702B13D0F6A45160/image-size/large?v=v2&px=999 "Capture3.PNG")  


Answers:
author: Pavel Junek
body: Hi [Yiyin](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5361557),

Welcome to Atlassian community!

I encountered this problem - it is necessary for the Confluence administrator to start "[Content indexing](https://confluence.atlassian.com/doc/content-index-administration-148844.html)" manually.

<br />

I would also like to warn you that Confluence version 7.19.15 is vulnerable - [CVE-2023-22518 - Improper Authorization Vulnerability In Confluence Data Center and Server](https://confluence.atlassian.com/security/cve-2023-22518-improper-authorization-vulnerability-in-confluence-data-center-and-server-1311473907.html) and you need to upgrade to at least version 7.19.16 as soon as possible.

Pavel


author: Yiyin Chiang
body: thanks . the issue has been solved.


Tags: unknown-hosting-type
confluence server started but ERR_CONNECTION_TIMED_OUT
Asked by Yong Xin Choon:

Hi Confluence Team,

We setup a JIRA \& Confluence Data Center on our servers. JIRA works fine, but Confluence cannot access. Always shows 'ERR_CONNECTION_TIMED_OUT';

1?Confluence server started: catalina.out logs:

![screenshot-20231110-161829.png](https://community.atlassian.com/t5/image/serverpage/image-id/291118i2B5783BA49D87A22/image-size/large?v=v2&px=999 "screenshot-20231110-161829.png")

2?Request from browser is received by confluence server: conf_access_log.2023-11-10.log:

![screenshot-20231110-161810.png](https://community.atlassian.com/t5/image/serverpage/image-id/291119iA270C758AE2341C9/image-size/large?v=v2&px=999 "screenshot-20231110-161810.png")

3?but we cannot access confluence: (not find any error logs)

![screenshot-20231110-161646.png](https://community.atlassian.com/t5/image/serverpage/image-id/291120i2D662F16C44DD080/image-size/large?v=v2&px=999 "screenshot-20231110-161646.png")

So, could you help us with this issue?

Thx/Br


Answers:
author: Pavel Junek
body: Hi Yong,

First, I would also like to warn you that Confluence version 7.17.4 is vulnerable - [CVE-2023-22518 - Improper Authorization Vulnerability In Confluence Data Center and Server](https://confluence.atlassian.com/security/cve-2023-22518-improper-authorization-vulnerability-in-confluence-data-center-and-server-1311473907.html) and you need to upgrade to at least version 7.19.16 as soon as possible.

Did you set the \<confluence-install-folder\>/conf/server.xml file correctly? Are you using Apache / NGINX before Confluence? Do you have DNS forwarding set up correctly?

Pavel

comments: author: Yong Xin Choon
body: Hi Pavel,

Thanks for your response, we're planning to upgrade the confluence server to 7.19.16. In these two days. Thanks again.

We have NG before Confluence, and we checked the NG logs, it seems NG forwarding the browser request to our Confluence server is all right.

That's why we post our conf_access_log above, it shows NG's request was received and then Confluence server forwarding it to /bootstrap/selectsetupstep.action

But we haven't found any error logs on Catalina.out.

Below is our Confluence server.xml, whether it helps:

![cfn-server-01.png](https://community.atlassian.com/t5/image/serverpage/image-id/291227i3A930833007C68E2/image-size/large?v=v2&px=999 "cfn-server-01.png")

![cfn-server-02.png](https://community.atlassian.com/t5/image/serverpage/image-id/291228i248B49CCFCD9D44E/image-size/large?v=v2&px=999 "cfn-server-02.png")

Thx/Br


author: Pavel Junek
body: Hi [@Yong Xin Choon](/t5/user/viewprofilepage/user-id/5359035),

You will need to properly edit the server.xml file - comment out the current connector block and uncomment the part for NGINX. Please see to [Running Confluence behind NGINX with SSL](https://confluence.atlassian.com/doc/running-confluence-behind-nginx-with-ssl-858772080.html)

I think you will now have Confluence accessible at <http://localhost:8443>.

Pavel


author: Yong Xin Choon
body: Thanks Pavel,

I tried the way you mentioned above, it works, thanks!

Br


Tags: confluence-server

server
Getting user creation date
Asked by Jean-Michel Ochmann:

Hey all,

is there a possibility to get somehow the user information when its created?


Answers:
author: Valerie Knapp
body: Hi [@Jean-Michel Ochmann](/t5/user/viewprofilepage/user-id/5361531) , welcome to the Atlassian Community and thanks for your question!

If you have access to the Confluence database, you can try to query the cwd_user table which should have this info-

[How to find groups membership for a specific user \| Confluence \| Atlassian Documentation](https://confluence.atlassian.com/confkb/how-to-find-groups-membership-for-a-specific-user-1267336043.html)

Hope this helps.

Cheers

comments: author: Jean-Michel Ochmann
body: Alright, thats what I also thought of to be the last option. But then I will take this option.

Thanks a lot


author: Valerie Knapp
body: Hi [@Jean-Michel Ochmann](/t5/user/viewprofilepage/user-id/5361531) , thanks for your reply. Please consider to accept the answer if this helped you.

Cheers


Tags: confluence-server

server
Pricing for Confluence guests
Asked by Lara Brown:

Hi there,

I'm aware that for each paid user on Confluence, you are allowed 5 free guests. However, what I'm struggling to find is information on what happens if that isn't enough guests.

Is anyone able to provide information on whether having additional guests is possible and if so, what the cost implications are?

Thanks.


Answers:
author: Michel Neeser
body: Hi [@Lara Brown](/t5/user/viewprofilepage/user-id/5123200)

As far as I know, it is not possible to add more guests than the 5 guests per paid user (except by adding additional paid users, of course). Also, there is a limit for the total number of users, which is 50'000 for the Standard plan and above:
> Guests are free of charge (up to 5 guests per paid user). Total number of users (paid + guests) can't exceed the current Confluence site [user limit](https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/).

Hope this helps.


author: Max Foerster - K15t
body: Hey [@Lara Brown](/t5/user/viewprofilepage/user-id/5123200)

As guest users are directly tied to the number of licensed users/the license tier, there's no option to add more than five guests per licensed user unless you increase the number of licensed users/your license tier. I guess you have to find other ways to manage guest accounts to free them up or need to rethink your general approach to working with guest access. What requires you to have more than five times the number of guests than licensed users? ?

Best, Max


author: Sid Pathirana
body: What are your guests going to do in the Confluence space you have opened up to them? If it's just read-only access they want, have you considered using generic "service accounts" (eg. guest1@x.com, guest2@x.com) which can be shared out as you need. That should allow you to re-use your guest accounts and stay below your maximum guest limit.

Generally, I wouldn't recommend using service/non-personal accounts for this kind of access but appreciate increasing your licensed user count may not be an option. Your security team may also have a view on this! Also, I wouldn't recommend this type of access if your guests are planning on making updates in their allocated Confluence space.


Tags: cloud

confluence-cloud
How do I add a pop up after vote
Asked by JP_LM:

I'm setting up a simple yes / no vote but would like to add a pop up that thanks the user for casting a vote. Only one vote per person will be permissable.


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@JP_LM](/t5/user/viewprofilepage/user-id/5361311) and welcome to this community

What do you use to set up a voting? Any specific app? (does not say much on the question or marked with any specific tags/labels)

Alex

comments: author: JP_LM
body: I have used the 'Vote' Macro with a simple yes / no response. The current result column would 1. not be an accurate representation as postal votes would need to be consolidate with the in house votes from Confluence and, 2. the results need to be announced by a specific staff member at a later date.


author: Emma Hendry
body: |----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| People get more lonely due to electronic products are becoming more popular. So people want to buy dolls to relieve much pressure when they get home. Usually I have one doll form this"[life sized sex doll](https://www.bestrealdoll.com/collections/full-size-doll) website and find a beautiful doll for myself. |


Tags: cloud

confluence-cloud
where is my workspace?
Asked by Jung Hyun Lee:

Hello.

I used the paid version of Atlassian for a while, but switched to the free version this year. I was using jira usefully, but when I logged in to confluence for the first time in a while, all of my workspaces had disappeared. I can't find the document I wrote anywhere. How can I recover it?


Answers:
author: Curt Holley
body: How long is a while? As free tier sites auto close after 6 months of inactivity.  
So that might be the answer?

comments: author: Jung Hyun Lee
body: Oh, my god.... I don't exactly remember. So,, There is NOT to restore my workspace? ....


author: Jung Hyun Lee
body: I don't think that much time has passed.


Tags: cloud

confluence-cloud
How to Delete Another Site?
Asked by Aldritz Alipio:

Hello!

Before we migrated our Confluence Server to our new Confluence Cloud, I created a site to test the features and migration of our Confluence site.

Now, I want to delete the site that I created for testing and I can't find a way to delete it as the option in removing the subscription is to cancel only and it transferred to the free subscription.

I am hoping someone can help me delete the testing site that I created as other users from primary confluence cloud can see it.

Thanks in advance everyone!


Answers:
author: Yamam Al Ghourani_ServiceRocket_
body: Hi Aldritz!

If you want to delete a site, you must cancel the subscription.

Go to Cog icon \> Billing \> Manage subscriptions \> Cancel subscriptions.

(Reference <https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/>)

From what I researched it seems like Atlassian does the following:

After your subscription period ends, you'll be able to access your site for 15 more days. Your site will then be deactivated, and your product data will be retained for a period of time, which varies depending on your plan.

If you want an immediate deletion of your personal data, you can submit a request.

I hope this helps!

comments: author: Aldritz Alipio
body: Hi Yamam,

<br />

Goit it! I guess contacting Atlassian is the fastest way for this. Thank you!


Tags: cloud

confluence-cloud
Anyone seeing confluence rendering issues on Safari with MACOS 12.7.1
Asked by Colin_McDermott:

I am getting mac based user issues with Safari 17.1 and MACOSX 12.7.1

As you see below, the "code" macro seems to be half rendering. Which is very strange, we have 3x local reports of this.

![confluence.png](/t5/image/serverpage/image-id/291067i0F917ABBF4CE7862/image-size/large?v=v2&px=999 "confluence.png")


Answers:
author: Brant Schroeder
body: [@Colin_McDermott](/t5/user/viewprofilepage/user-id/4842323) is this a custom user macro?


Tags: confluence-server

server
????????????????????????????????????????
Asked by Shintaro Okamura:

????????????????????????????????????????????????????????????????????

![](https://d13kiiruo3x6iv.cloudfront.net/8/image/images/normal/347ae7502d4ef81d86b3f53edd4cc8125598ec67-2023-02-09T09:19:14Z.jpg?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kMTNraWlydW8zeDZpdi5jbG91ZGZyb250Lm5ldC84L2ltYWdlL2ltYWdlcy9ub3JtYWwvMzQ3YWU3NTAyZDRlZjgxZDg2YjNmNTNlZGQ0Y2M4MTI1NTk4ZWM2Ny0yMDIzLTAyLTA5VDA5OjE5OjE0Wi5qcGciLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE2OTk2NTAwMDh9fX1dfQ__&Signature=S6jUnalk1pr5bfT8jL7V8gB16PEqaB4Fiu1RNZl~IOCUSR2Zdu250hNgAv~lruvUCo2Xz5cY6GgS~yzd0OLmNRGv0BGnqeP6ufvy3QyHYUVMmFdFWyq8dPflgXYB38YwH8bWRChBxtZnXKyRy2GJil0RT8h7LMu6-6~wPVnQziL8iBt67FdudizUHty0f4HdKGvrG8LYnH817XZy~8aR68WJRtbRb0ruDmgow0bn-r-i2X5MTSnfXa90GxfT-qFTplQonU-X8NwIFkwz4il~G5zOyJYLELWqcTN3RYAoH61EGjI1hbVaKrrozQZTS-kw0S1NZJZYlyWrDTfhmceUoQ__&Key-Pair-Id=K1IUK7N7C4DUFS)

???????????????????????Confluence?????????????????????????????????????????????????????????


Answers:
author: Hiromi Nishida
body: ???????????? (xxx.atlassian.net???URL) ???????????????????????????????????????????????????????????????

??  
[draw.io Diagrams \& Whiteboards](https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-whiteboards?hosting=cloud&tab=overview)  
[Gliffy Diagrams for Confluence \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?tab=overview&hosting=cloud)

?????????????????? ??? ??????????Marketplace ???????? <https://marketplace.atlassian.com/> ?????????

????????????????????????????????????????? (????/????/DC) ????????????????????????????????????????????????????


Tags: cloud

confluence-cloud

language-ja
Update public name
Asked by Ngaire Stratton:

Good morning,

I have a user with a incorrectly spelt Public Name. Can anyone assist me to update the public name to the correct spelling?

Thank you.


Answers:
author: Sanjen Bariki
body: Hi [@Ngaire Stratton](/t5/user/viewprofilepage/user-id/5290917) ,

Welcome to the Atlassian community!

Please follow the below steps to update the profile public name.

Click on the profile ICON right side \>\> Managed account \>\> Update the public name .

Kindly let me know, If you are facing any issue.

Regards,

Sanjen

Accept the answer If it helps you.

comments: author: Ngaire Stratton
body: Hi Sanjen,

I have updated her profile using Managed Accounts, however her Public Name is still showing as Ford as Fordd. The Public Name is the only section I can't seem to change.

![Capture - Public Name.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/291100i46DC7E1A55A3D4E9/image-size/large?v=v2&px=999 "Capture - Public Name.JPG")![Capture - Managed Accounts.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/291101i2CD8B93DA564B9B8/image-size/large?v=v2&px=999 "Capture - Managed Accounts.JPG")


author: Sanjen Bariki
body: Hi [@Ngaire Stratton](/t5/user/viewprofilepage/user-id/5290917) ,

It will better If you guide her to chage the public name from her side and she will able to see the change name option.

* **[Atlassian ticket for the suggestion to change](https://jira.atlassian.com/browse/ID-6415)**

Organization administrators *can*:

* Change a managed account's full name
* Change a managed account's avatar
* Update a managed account's email address
* Enforce a password policy on managed accounts
* Apply a SAML login policy to all managed accounts across cloud sites and products
* Delete a managed account

Thannks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) .

Regards,

Sanjen


author: Marc - Devoteam
body: Hi [@Ngaire Stratton](/t5/user/viewprofilepage/user-id/5290917)

The explanation from [@Sanjen Bariki](/t5/user/viewprofilepage/user-id/5115866) is correct.

++Only this is an action the user has to take++. Atlassian Accounts are personal, not even an org admin can update this information.

The public name is a personal setting.

So will have to get in contact with the user and explain the user the actions you need the user to execute.


Tags: cloud

confluence-cloud
Images are broken in confluence pages after upgrading it to v8.6.1
Asked by Philomine Nolasco:

Hi David,

I recently upgraded the staging/testing environment to v8.6.1 and I found one issue as per below. Is this a know bug for v8.6.1?

ISSUE: Some of the PNG files is not showing up and it's broken.  
Snapshot:


Answers:
author: Ravina
body: Hi [@Philomine Nolasco](/t5/user/viewprofilepage/user-id/5164400)

As Atlassian change the Attachment storage structure from version 8.1 from V3 to V4 and if you have migrated your Confluence instance from the previous version of 8.1 then check if your attachments are migrated successfully from V3 to V4 or not,

Check the below document for more details  
<https://confluence.atlassian.com/doc/hierarchical-file-system-attachment-storage-704578486.html>

Thanks

Ravina


author: Fabio Racobaldo _Herzum_
body: Hi [@Philomine Nolasco](/t5/user/viewprofilepage/user-id/5164400) ,

please upload the snapshot in order to figure out your current issue.

Fabio


Tags: confluence-server
Why can't I disable CAPTCHA on login? With admin rights, edit, save and nothing in logs.
Asked by Christopher Saunders:

I am logged in with admin rights and unable to edit the captcha on login or change the value. When logging in with local admin, go into a captcha loop. I see this error in the log.

Failed to read entry from cache 'com.atlassian.confluence.cache.jcaptcha.ConfluenceCachingCaptchaStore': Failed due to UNCLASSIFIED_FAILURE

Thank you


Answers:
author: Olga Videc
body: Hello [@Christopher Saunders](/t5/user/viewprofilepage/user-id/5361137)

Just to get a clearer understanding you cant even login you are stuck at the login?

Are you the only admin in your confluence ? Is there someone that can access user management so he would reset your captcha?

Have you changed your domain or email for this user?

BR, Olga

comments: author: Christopher Saunders
body: Hi Olga,  

I can login with my domain account which has admin rights. I can't login with my local admin as it goes into a captcha loop. I did manage to login with the local admin account a week ago. Password is good. Yes, my domain account should have access to reset captcha. However, when I try to disable captcha or change the numeric value, I click save and it goes back to default.

No, have not changed domain or email for this user or any user.

Thank you!


author: Olga Videc
body: When you access user management and find his admin user you will see that he has to many failed captcha and you can reset it. Or did you do this already?

Captcha cant be disabled on user and it cant be disabled trough UI.

If you want to disable it on instance level you need to do it trough database.

Guide:

<https://confluence.atlassian.com/jirakb/disable-user-captchas-from-the-jira-database-333807702.html>

<https://jira.atlassian.com/browse/JRASERVER-40362>

BR, Olga


author: Christopher Saunders
body: I do see failed captcha but no option to reset. I try to disable captcha globally but no change. Nor can I change the value for captcha. I click edit, change the setting and it saves but reverts to default. Nothing in log. No activity at all.

I'd prefer to have the UI work or login work or software work before going through the back door with the DB change.

Thank you,

Chris


author: Christopher Saunders
body: Can I reset captcha as previously mentioned?


author: Olga Videc
body: Can you send me a screen shot of user management where you see failed captcha?

Only user part no sensitive data

BR, Olga


author: Christopher Saunders
body: ![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/291042i8703B4256A596760/image-size/large?v=v2&px=999 "Capture.JPG")


author: Olga Videc
body: Hmm

Have you tried restarting your PC/Laptop then try accessing confluence in incognito mode and different browser.


author: Christopher Saunders
body: I sure did. Different PCs (multiple) worked a week ago. Incognito, clear browser and all suggested fixes on the Atlassian site.


author: Christopher Saunders
body: Is there documentation for Confluence? This issue is with Confluence and not JIRA.

Thank you!


Tags: confluence-server

server
How to make a chart and the lines visible when exporting to PDF?
Asked by Felicia ISOLDI:

Hello! I have included a number of charts in Confluence but when I export it to PDF the chart lines are not visible, the text just looks like they are floating on the page. How can I make the lines visible in my PDF?


Answers:
author: Marc - Devoteam
body: Hi [@Felicia ISOLDI](/t5/user/viewprofilepage/user-id/5361054)

Welcome to the community.

I made a test page on my Confluence (Cloud) and I added a line in the page (lines are light grey)

On pdf export the lines is visible.

Are you running cloud or server/dc?

comments: author: Felicia ISOLDI
body: Thanks Marc the issue actually lies in the printing. My co-worker tested it out and when she printed it, it had very faint lines - my office printer had nothing. Maybe it's the version - cloud vs server/dc. Not sure I know what "server/dc" actually stands for. I am using a web based version of Confluence. Sorry I'm pretty new to it all.


Tags: unknown-hosting-type
"New" buton not showing up
Asked by Pablo Alcantar Garcia:

I can't see the "New" button to create PKG standards in MPPS.

Dose someone know how to fix it.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Could you explain further? Confluence does not use "new" for creating new content, and PKG and MPPS are not Confluence terms.

Are you using an app installed into Confluence to provide these things? If so, which is it?


author: Sanjen Bariki
body: Hi [@Pablo Alcantar Garcia](/t5/user/viewprofilepage/user-id/5360997)

Welcome to the Atlassian community

Could you please explain in detail to understand the issue with the screenshot..?

Regards,

Sanjen


Tags: confluence-server

server