youngmon/atlassian-qna huggingface dataset:
How do I find the Page name if I have the PageID in the database
Asked by Greg Della-Croce:

I am doing some SQL queries in the Confluence database. I have the Pageid and my report wants to use the actual Page name. What database table do I need to look at?


Answers:
author: Greg Della-Croce
body: Thanks to Aron Gombas, Midori CEO, Who has some great plugins for Confluence.

He pointed me to the Content table, using Content.contentid = PageID (and qualifying that with Content.contenttype = "Page" so I got the pages and not the attachments). Now I have the page name as Content.Title. And using Content.Spaceid = Spaces.Spaceid I get the space name Spaces.Spacename.

Again thanks Aron for the point in the right direction.


Tags: confluence-administration

database
Confluence Something went wrong loading the editor
Asked by Dwayne Cole:


Answers:
author: Aden Verma
body: ### Workaround {#toc-hId-1052955219}

As a workaround, for now, you can refresh the page each time this happens and it should fix the issue.

Known issue - <https://jira.atlassian.com/browse/CONFCLOUD-65514?_ga=2.69119186.2140735019.1549557424-402511623.1545922492>


author: Rob Woodgate
body: Hi Dwayne,

Has your user tried in another browser? Confluence doesn't work well with IE, and it appears that the latest version of Firefox is also causing a few issues.

comments: author: Pokala Venkatesh
body: I have checked all browsers but same error


author: Dwayne Cole
body: Getting an error message in Confluence that says ' Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing' . This is happening to one user on a page that works for another user. The user was in the process of creating a Meeting Minutes page from a Template.


Tags: cloud

confluence-cloud
How can I create a list of figures in a scroll office word export?
Asked by Thomas Schenkeli:

Hi,

I have a confluence page that I want to export to a Word File using a Scroll Office Word Template. Things like formats, numbering and table of contents are working, but I do have a problem with a list of figures and a list of tables. On the scroll office page it is described how to include such elements into the template (<https://help.k15t.com/scroll-office/creating-the-table-of-figures-75367909.html>) but I can not find which information from the confluence page will be used by scroll office to be used as the figure or table caption that is then included in the list.  
For figures it is possible to go to "Properties" and specify an Alt Text (Used by screen readers and when the image cannot be shown) and a Title Text (Appears when the cursor hovers over the image) - but both are not used to set the caption of a figure in the Word File.  
Can anybody tell me where in Confluence I can specify the caption of a figure so that it is automatically reused in the Word File? (I know that for \*.docx Files I need to refresh the table of figures manually)  
Cheers,

Thomas


Answers:
author: Fabian A. Lopez (Community Leader - Argentina, Florida, California)
body: I found the same issue. I have the scroll title macro in Confluence under the figures, but the table is not built when triggering the export to word. [@Nils Bier _K15t_](/t5/user/viewprofilepage/user-id/783204) Is there any update we can provide to the user that posted this question?


author: roman
body: Hi Thomas,

Currently, it's not possible to change the caption text. We already have an improvement in our JIRA: <https://k15t.jira.com/browse/EXP-450>. Please sign up at <https://k15t.jira.com/secure/Signup!default.jspa> to watch, comment on or vote for this issue. We'll then send a notification for every status update.

The alt text is also not currently exported with Scroll Office. Please watch/vote this improvement: <https://k15t.jira.com/browse/EXP-714>.

If you have other question, please let me know.

Cheers,  
Roman.


Tags: addon-com.k15t.scroll.scroll-office
Changed hostname on confluence, and can't access site.
Asked by Trae_McCombs:

So first of all, we have a working confluence setup now. We've fixed the "glitch" as it were. However, we really want to understand why what we did works and how to REALLY fix the problem and not hack around it like it feels we've done.

We recently changed the hostname of our server and then consequently, Confluence stopped working. We pulled our hair out forever. Trying to find logs that seem hidden in /var/atlassian/application-data/confluence/logs -- This is a horrible location and should be in $INSTALL_DIR/logs e.g. /opt/confluence/logs.

At any rate... when we finally found the right log files, we were able to suss out that it could be a problem with our hostname.

**The Fix:**

In our /etc/hosts we put: $IPADDRESS $FQDomainName $NEWHOSTNAME

**Original setup:**

Originally we had: $IPADDRESS $FQDomainName

We didn't have: $IPADDRESS $FQDomainName $OLDHOSTNAME.

So what gives? Why does this work, and what is / should be the proper solution to this issue.

fwiw: $OLDHOSTNAME != $NEWHOSTNAME


Answers:
author: Nic Brough -Adaptavist-
body: The log files are kept in the running data directory, the installation directory is probably the wrong **default** place for them. You can, of course, place them anywhere you like. I tend to go the other way and put the server logs (tomcat) in the data directory as well.

What you've done in your hosts file is aliased the old host name to the right place. This is workable as a fix, but the proper solution is probably to get your host names set up correctly in your DNS system, and not have anything in hosts at all.


Tags: confluence-administration
Creating multi-level lists in Confluence WYSIWYG editor
Asked by Katri Mets?vuo:

My company is currently using Confluence Cloud with no additional plugins for internal communication and technical documentation. Being responsible for the latter, I'm going crazy with how poor the formatting features in the basic WYSIWYG editor are.

It seems to be impossible to create multi-level lists that alternate between numbers and bullets, depending on the level. When the numbering gets broken, there is no way to restart the numbering (as there is in any normal WYSIWYG editor).

Are there any workarounds? Using Wiki markup directly in the editor doesn't do the trick. We're hopefully moving to Confluence Server with a source code editor and Scroll plugins soon but I need a solution in the meantime.


Answers:
author: Stephen Deutsch
body: You may have some luck with the Numbered Headings addon from Avisi:

<https://marketplace.atlassian.com/plugins/nl.avisi.confluence.plugins.numberedheadings/cloud/overview>

You can alternate settings using the "Custom" numbering method, although I'm not sure if it will let you include bullets as an option. You'll have to try it out or possibly ask directly.


author: Milo Test
body: image2016-11-15 9:17:46.png

As for resetting, just repeatedly click a list button until you get to the point that you want to work from.  
[](https://community.atlassian.com/t5/Confluence-questions/Creating-multi-level-lists-in-Confluence-WYSIWYG-editor/qaq-p/450172?attachment-id=147){#link_11861eca742080}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/76152/1/image2016-11-15%209%3A17%3A46.png){#display_11861eca742080_0}


Tags: cloud

confluence-cloud
Confluence pages with Calendar stop responding
Asked by Kevin:

We are having issues with some pages on Confluence, it seems that all pages with the Calendar widget seem to be crashing or stop responding, is there and ticket raised for this yet or am I the first one to notice?


Answers:
author: Andr? Habran
body: I also confirm the same problem occur using the widget JIRA Issue Calendar from dashboard in JIRA Cloud


Tags: calendar

cloud

confluence-cloud
Firefox: problem with new confluence version 6
Asked by David Darbinyan:

Hi.

After upgrading Confluence to new version 6.0.1 we cannot work in Firefox, namely two discovered bugs for the moment are:

1. One cannot insert picture. when you insert picture it gives no effect. Nothing.
2. I cannot create Scroll PDF exporter template. Though i can do it using Chrome.

any idea?

thanks


Answers:
author: Rob Woodgate
body: We also had various problems with version 6.0.1 and Firefox and based on that experience:

You'll either have to use Chrome or create a support request if you have to use Firefox. Hopefully the next version of Firefox will resolve the issues, or Atlassian will change 6.0.1 to work with Firefox.

Sorry I couldn't give you an actual solution!


Tags: confluence-administration
inline comments_Highlighting NOT working
Asked by Stefania Toma:

Hi ,

We have an issue with the inline comments : there is no way I can see the highlights on the Confluence page where the comment is supposed to be,so it is very very difficult to identify them. We have checked and all the settings are correctly done, so I guess this is something related to a confluence bug,perhaps? I would appreciate some help on this issue.

Thanks,

Stefania


Answers:
author: Rob Woodgate
body: Hi Stefania,

Ok, Using Firefox on 6.0.1 seems to bring weird issues to Confluence, but if it's working in Chrome it's not that.

As a single data point, on Confluence Cloud it's working fine for me. Obviously that doesn't help your situation, but assuming you're using OnDemand then it indicates it's not a global bug. There are also no public bug reports of this issue.

This might be one of those "turn it off and turn it on again" resolutions, or it might be an actual bug. Your quickest path to a resolution (unless someone else comments with a definitive answer) will be to raise a ticket at support.atlassian.com and ask them to look into it.


author: Stefania Toma
body: Hello Rob ,

Yes, the problem just started and it is happening in both Chrome and Firefox. We also tested with several users and still have the same issue : no highlights where the comments have been inserted.

Thanks a lot for your prompt answer,

Stefania


author: Rob Woodgate
body: Hi Stefania,

Has this problem just started? And is it happening on both Firefox and Chrome (and Safari, if you use that)?
is there a plan to add Italian as a support language
Asked by Mandi Chiancone:

is there a plan to add Italian as a support language


Answers:
author: Rob Woodgate
body: Hi Amanda,

Although some Atlassian people do comment on Atlassian Answers, most of the people here don't work for Atlassian, so we don't know what their roadmap is.

If you raise a ticket at [https://support.atlassian.com/](https://support.atlassian.com/help/) then they should be able to tell you themselves.


Tags: cloud

confluence-cloud
Does a Gliffy viewer exist?
Asked by C?line Delacourtie:

I work on an internal instance of Confluence (cloud) with Gliffy, When export/import to our external confluence (not the same instance) Gliffy diagram are not showing. On this instance, nobody is supposed to work it is a view only space.

How can I get the diagrams without buying a licence ? just for viewing?

regards


Answers:
author: Rob Woodgate
body: Yes, there are Gliffy viewers. Probably the easiest is [the free Gliffy plugin for Chrome](https://chrome.google.com/webstore/detail/gliffy-diagrams/bhmicilclplefnflapjmnngmkkkkpfad/reviews?hl=en).


Tags: cloud

confluence-cloud
Slack for Confluence Pro Page not Found
Asked by Tomasz ?l?zok:

When going to url /wiki/plugins/servlet/ac/com.madein49.slack-for-confluence/global-configuration I gets global configuration but when going to space addon settings url is /wiki/plugins/atlassian-connect/com.madein49.slack-for-confluence/.action?key=SPACE and get Page not Found error.

I think there should something before .action but I dont know what.

How to fix this?


Answers:
author: Ben Romberg - codefortynine
body: The URL you posted is correct. I just confirmed that it works on our own cloud version of Confluence.

Please send us your complete wiki URL (http://\[companyname\].atlassian.net/...) to [support@madein49.com](mailto:support@madein49.com) so we can investigate further.

comments: author: nodejsgurj1
body: ??


author: Tomasz ?l?zok
body: After few days page starts to work again maybe it was some kind of cache error.


Tags: addon-com.almworks.jira.structure

addon-com.madein49.slack-for-confluence

cloud

confluence-cloud

ssl
Site Logo Transparency Broken?
Asked by Deborah Cross:

Overnight our site logo has been broken. The image is still in the bar, but the transparency no longer seems to work.

Anyone else seeing this problem?

We're on cloud.


Answers:
author: Admin2
body: See <https://jira.atlassian.com/browse/CONF-45243>

You might want to "Vote" for the issue and watch it to keep an eye on progress.

<https://jira.atlassian.com/browse/CONF-45243>

comments: author: Deborah Cross
body: Thanks Mike :smile:


Tags: cloud

confluence-cloud
create anonymous user
Asked by Sean McIntyre:

I want to allow anonymous access to one of my spaces (PUBLIC), this requires an anonymous user. How do I create an anonymous user?


Answers:
author: Nic Brough -Adaptavist-
body: You don't. You can set the space to "anonymous access" and anyone will be able to read it without logging in.

Or, you could create a dummy user with a shared username and password.


Tags: cloud

confluence-cloud
Best way to speed resolution of outstanding tickets
Asked by Stephen Kairys:

Hi,

I am trying to speak w/someone live b/c I'm not hearing back from the support techs involved in two different tickets...and I need their feedback to complete a project. As this delay is below the level of support I am used to receiving, I was hoping to connect with someone at the company live.

I called the San Francisco, CA number (well within West Coast business hours). I pressed the choice for Tech Support. However, the outgoing message indicated that I should visit [support.atlassian.com](http://support.atlassian.com). It did say to leave a msg if there was a production outage, but that's not the nature of my issue.

Any ideas as to how I can expedite resolving this issue?

Thanks!


Answers:
author: Stephen Kairys
body: With Atlassian. Thanks.


author: Nic Brough -Adaptavist-
body: So are these requests with you, or Atlassian?


author: Stephen Kairys
body: In one case, it was a request for further information....I needed more specific info than was provided.

In the other, Atlassian had asked me to have my DBA run a SQL query to determine what pages had ?hard? links to a particular page. My DBA ran the query, but the info returned was insufficient. They suggested I ping Atlassian. I did, with that question, and a related question,but did not hear back.

Thanks.


author: Nic Brough -Adaptavist-
body: What sort of thing were the last updates on the issues you've raised at support.atlassian.com? Status updates? Feedback? Questions?


Tags: atlassian-support
Why my Confluence table has no fixed width?
Asked by Frank Yu:

I am administrating Confluence and want to adjust table width for each column in Edit page. Unfortunately, I failed to find out the options "Responsive" and "Fixed Width". How to get the options? Thanks.

My Conf version is 5.9.12.Why no Responsive and Fixed Width.JPG  
[](https://community.atlassian.com/t5/Confluence-questions/Why-my-Confluence-table-has-no-fixed-width/qaq-p/343655?attachment-id=8789){#link_1186206ca89596}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/58110/1/Why%20no%20Responsive%20and%20Fixed%20Width.JPG){#display_1186206ca89596_0}


Answers:
author: Stephen Deutsch
body: Hi Frank,

unfortunately adjustable tables were first introduced in Confluence 5.10, so you would have to upgrade to get that functionality:

<https://confluence.atlassian.com/doc/confluence-5-10-release-notes-826894762.html>


Tags: confluence-administration
Unresponsive browser when creating a page in Confluence using IE 11 - Web Socket must be enabled
Asked by WilliamD:

Been recently trying to resolve a problem with not being able to create or edit a page in Confluence using IE 11 after a new Confluence installation.

* We had diagnosed the problem as only occurring in IE 11 but it worked just find from Firefox browser.

Problem turned out to be that our standard IE11 setup has a security policy to disable Web Sockets.

Turns out this browser feature is required by Confluence for this proper operation. Though I did not find any documentation stating this requirement.

Posting here in case someone else stumbles into this and wants to avoid thrashing around to figure out what's wrong - as was the case for us. Browsers install with Web Sockets enabled by default, but the corporate policy is to disable it. (<https://www.windows-security.org/7015789185d14cf73d8c24fe01231528/turn-off-the-websocket-object>)


Answers:
author: Rodney Hughes
body: I have come across all sorts of different problems our Users have experienced when they are using Internet Explorer.

The fundamental issue is that advanced wiki tools like Confluence all assume you are using a fully HTML5 compatible browser (which IE is not but Firefox, Chrome ... are) - I don't know whether this "Sockets" thing is related to that but you won't find documentation in Confluence as to why this or that hassle in Confluence is directly due to IE ...

comments: author: WilliamD
body: This problem is not an IE limitation per say - I've run into many of those.

But rather, the default IE configuration for this customer had a security policy that disables the Web Socket object feature. By default this feature is enabled when you install IE.

Confluence runs fine with the settings turned off - until you try to create or edit a page. When you click Save or Update, the browser never comes back, forcing you to cancel -and lose any changes


author: WilliamD
body: Answer to problem stated above ... enable the Socket object for the browser and back in business.


Tags: confluence-administration
Unable to add Group
Asked by Paul Dennis:

Failed to create the group 'office-empoyee'. Check your server logs for more information.

In server log I have very strange output which I cannot paste into see image

image2016-11-14 14:57:19.png

My directories are as follows

image2016-11-14 14:58:3.png

I have tried this

<https://confluence.atlassian.com/confkb/unable-to-add-users-into-a-group-due-to-lack-of-permission-302812802.html>

The query returns 12 so I flushed the cache but I am still unable to add a group.

Anyone seen this

Thanks

Paul  
[](https://community.atlassian.com/t5/Confluence-questions/Unable-to-add-Group/qaq-p/451556?attachment-id=1716){#link_118620b1b36c33}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/76381/1/image2016-11-14%2014%3A57%3A19.png){#display_118620b1b36c33_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Unable-to-add-Group/qaq-p/451556?attachment-id=1717){#link_118620b1b36c33_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/76381/2/image2016-11-14%2014%3A58%3A3.png){#display_118620b1b36c33_2}


Answers:
author: Paul Dennis
body: I resolve the problem by disabling the jira group it looks like it's a problem with the connection.
Slow connection, I can not login
Asked by Stan Stankovic:

We have permanent slow connection with our Confluence and JIRA version. Half of a team can login and other half get error like this:

The following error(s) occurred:

* Please re-enter your login details and type in the word below.

Then Confluence offer me to login with catpcha. I do. And when I login it sign me out!


Answers:
author: Timothy
body: Is this our own Confluence Server or Confluence Cloud? If it is the latter, you should raise a support issue. If it's your own hosted solution, you'd probably want to start investigation from your logs; taking a couple of thread dumps to see what's going on and then restarting your Confluence.


Tags: confluence-administration
How can I show statistics on labels used in Confluence?
Asked by Gustaf Bengtsson Sahlstrom:

We are looking at storing system information in Confluence, and the idea is to use labels as a way to "classify" the systems in various ways. Now, we would also like to be able to have some kind of dashboard where we could show statistics on the various labels. Pie/bar charts etc.

Is that something that can be done...? The 'Chart' macro is simply manual, and 'Popular Labels' can only show a tag cloud or list, no graphs. Haven't been able to find anything in the googleverse or Marketplace so far, so any tips, tricks and suggestions are welcome...


Answers:
author: Stephen Deutsch
body: If you want to create a graph based on the number of content that has a certain label, then the best way to go would be to use the included chart macro and use this user macro to generate the label count:

```
## @param Label:title=Label|type=string|required=true|desc=Please enter a label to count#set ( $containerManagerClass=$content.class.forName('com.atlassian.spring.container.ContainerManager') )#set ( $getInstanceMethod=$containerManagerClass.getDeclaredMethod('getInstance',null) )#set ( $containerManager=$getInstanceMethod.invoke(null,null) )#set ( $containerContext=$containerManager.containerContext )#set ( $labelManager = $containerContext.getComponent('labelManager') )#set ( $requestedLabel = $labelManager.getLabel($paramLabel) )#if ( $requestedLabel )$labelManager.getContentCount($requestedLabel)#else0#end
```

Then just put this macro in the table cell of the chart macro where you would normally put a number.

comments: author: Gustaf Bengtsson Sahlstrom
body: Thanks! I'll take this for a spin and see what I can get done.


author: Bob Do
body: Is it possible to limit the number of labels to one space?


author: Tristan Albach
body: After testing this macro, we were getting higher label counts than expected. It turns out there are three possible states for a content object (Current, Deleted, and Draft). We had a developer of ours update the macro to only include "Current" pages. Here is the updated macro:

```
## @Param Label:title=Label|type=string|required=true|desc=Please enter a label to count
#set ( $containerManagerClass=$content.class.forName('com.atlassian.spring.container.ContainerManager') )
#set ( $getInstanceMethod=$containerManagerClass.getDeclaredMethod('getInstance',null) )
#set ( $containerManager=$getInstanceMethod.invoke(null,null) )
#set ( $containerContext=$containerManager.containerContext )
#set ( $labelManager = $containerContext.getComponent('labelManager') )
#set ( $requestedLabel = $labelManager.getLabel($paramLabel) )
#set ($allContent = $labelManager.getAllContentForLabel(0,500,$requestedLabel) )
##Count: $allContent.getCount() <br>

#set ($listContent = $allContent.getList() )

#set ($tmpCount = 0)
#foreach ($theContent in $listContent)
## $tmpCount | $theContent.getDisplayTitle() <br>

#if ($theContent.isCurrent() )
#set ($tmpCount = $tmpCount +1)
#end

#end
$tmpCount
```