youngmon/atlassian-qna huggingface dataset:
Export approval details in service desk
Asked by Jane Leonard:

Hi..

Can you please help how to export the approval details (approver name, timestamp) in service desk? because currently our team need the approval details for some issues.

Thank you


Answers:
author: Jehan Bhathena
body: Hi [@Jane Leonard](/t5/user/viewprofilepage/user-id/5535968)

Haven't tried this yet but you should be able to fetch this info from these apps: (bundled with Jira cloud)

[https://marketplace.atlassian.com/apps/1220382/jira-cloud-for-google-sheets-official?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1220382/jira-cloud-for-google-sheets-official?tab=overview&hosting=cloud)

[https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview&hosting=cloud)

comments: author: Jane Leonard
body: Hi [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409)

Thank you for your response.


Tags: jira-unknown-hosting-type

unknown-hosting-type
I'm not able to see a custom filed with number type when I created a Dashboard
Asked by Mahmoud Yaseen:

I am unable to see a custom field of the number type when trying to create a Dashboard. I attempted to select this field in the statistics type field from the Dashboard configuration, but it is not visible.


Answers:
author: John Funk
body: Hi Mahmoud - Welcome to the Atlassian Community!

You cannot use a number field in the Issue Statistics gadget because it has unlimited potential values. Therefore, you can only use fields that have defined sets of answers like dropdowns, radio buttons, user picker, etc.

comments: author: John Funk
body: You are welcome


author: Marlene Kegel - codefortynine
body: Hello [@Mahmoud Yaseen](/t5/user/viewprofilepage/user-id/5532972),

I am Marlene, product manager of [Quick Filters for Jira Dashboards.](https://marketplace.atlassian.com/apps/1220136?utm_source=atlassian&utm_medium=referral&utm_campaign=quickj-new-reach-com-2744385)

If you want to create statistics on your dashboard based on Jira number fields, including custom number fields, you could try our app.

You can try [Quick Filters for Jira Dashboards without installation on our demo dashboards.](https://codefortynine-demo.atlassian.net/jira/dashboards/10003?utm_source=atlassian&utm_medium=referral&utm_campaign=quickj-new-reach-com-2744385)

![quick-filters-jira_custom-number-field_sum-up.png](https://community.atlassian.com/t5/image/serverpage/image-id/337260i7E265235290814B9/image-size/large?v=v2&px=999 "quick-filters-jira_custom-number-field_sum-up.png")


author: Mahmoud Yaseen
body: Thank you


Tags: cloud

jira-cloud
I couldn't change or modify the resolution to solved or any cn you help me in this
Asked by Athirstalakshmi Nagarajan:

I couldn't change or modify the resolution to solved or any cn you help me in this is there anything to enable or anything I missed while creating a ticket


Answers:
author: Jehan Bhathena
body: Hi [@Athirstalakshmi Nagarajan](/t5/user/viewprofilepage/user-id/5535957) ,

Adding to the question that [@Magdalena Zhisheva](/t5/user/viewprofilepage/user-id/4479837) has asked, can you perhaps add a screen shot of what you're trying to change, are you trying to clear the resolution after the status has been updated? Or have you set the status incorrectly and would like to update the resolution to a different value while keeping the status the same?

comments: author: Athirstalakshmi Nagarajan
body: I have created some tickets and all the tickets are marked done but still the ticket shows unresolved while adding filters to it in order to generate report


author: Magdalena Zhisheva
body: Hi [@Athirstalakshmi Nagarajan](/t5/user/viewprofilepage/user-id/5535957) ,

Are you trying to change a resolution in Team-managed or Company-managed project?

comments: author: Athirstalakshmi Nagarajan
body: Team managed project


author: Magdalena Zhisheva
body: Hi [@Athirstalakshmi Nagarajan](/t5/user/viewprofilepage/user-id/5535957) ,

You can try to follow [this](https://confluence.atlassian.com/jirakb/set-resolution-field-for-team-managed-project-jira-issues-1236437014.html) KB.

Let me know if you have any questions!


Tags: cloud

jira-cloud

not-applicable
Re-opening Boards error
Asked by Dyan Torgerson:

I've tried to re-open a closed board by going to View closed boards, finding the board I want to reopen, click the Reopen button. When asked to Select a Workspace I get a message There are no eligible workspaces available. Is reopening a board no longer a function if you are only using the free version of Trello?


Answers:
author: Sal
body: Hey [@Dyan Torgerson](/t5/user/viewprofilepage/user-id/5337659)! I've seen this problem before, and if I recall correctly, this seems to be a bug with Trello. Could you please try to reopen it using the mobile app instead to see if it works? The last time I saw this problem, reopening the board using the mobile app solved the problem. Let me know how it goes for you.

comments: author: Dyan Torgerson
body: Hi [@Sal](/t5/user/viewprofilepage/user-id/4788952) ! Thank you for the suggestion and it did work for me.
I am looking for a Trello expert
Asked by Tzachi Landau:

I am looking for someone who can train me on Trello \& help automate it for my specific needs.


Answers:
author: Andy Gladstone
body: [@Tzachi Landau](/t5/user/viewprofilepage/user-id/5337650) welcome to the Atlassian Community.

?????? ?????!

There is a list of Trello Consultants in the community you can reach out to for just this!

<https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694>

Also, I recommend picking up [Brittany Joiner](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1692248)'s [book](https://community.atlassian.com/t5/Trello-articles/Just-did-a-311-page-brain-dump-of-all-I-know-about-Trello/ba-p/2437620) that was just released this past August!

comments: author: Andy Gladstone
body: [@Tzachi Landau](/t5/user/viewprofilepage/user-id/5337650) did my answer help you? If it did, please mark it as accepted so others looking for the same or similar content can find it.

??????!


author: Tzachi Landau
body: Yes, thank you very much.

I actually spoke to Brittany Joiner directly \& she was great.


author: Andy Gladstone
body: On that I concur! [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) is brilliant - and an even better friend.


author: Brittany Joiner
body: Oh hey [@Tzachi Landau](/t5/user/viewprofilepage/user-id/5337650) and [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) !! Fancy seeing you over here ?

![giphy](https://community.atlassian.com/t5/image/serverpage/image-id/288117iD0972F4330FA1A9C/image-dimensions/279x279?v=v2 "giphy")
Comment recevoir les notifications des rappels programm?s par mail
Asked by Aline:

Je voudrais recevoir par mail une notification lorsque je s?lectionne une date sur une carte mais je n'y parviens pas. Est ce possible ?


Answers:
author: Alex W
body: Hey [@Aline](/t5/user/viewprofilepage/user-id/5337535) - welcome to the Community!

I'm not quite sure what you're trying to be notified for. I recommend having a read through the help doc [Receiving Trello notifications](https://support.atlassian.com/trello/docs/receiving-trello-notifications/) so you can understand when it is expected that you'll receive a notification.

With that in mind, can you elaborate on what you're trying to be notified about?

I'll also note that you'll never be notified for something you did, for instance, if you set a due date on a card you're watching, you won't be notified for this. However, if you are a member of a card or watching a card that has a due date reminder upcoming, you will get a notification.

comments: author: Aline
body: Bonjour [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) , merci pour votre r?ponse, C'est exactement ?a je veux re?evoir un mail sur les cartes que je regarde dont un rappel est ? venir, mais pour l'instant je ne re?ois le rappels que lorsque je suis sur Trello ( avec la petite cloche qui s'affiche) mais je ne re?ois pas le mail....


author: Alex W
body: Hey [@Aline](/t5/user/viewprofilepage/user-id/5337535) - I can see we're successfully sending you emails from Trello. Can you check your spam folders to see if they're landing there?
As an admin, can I assign other users to "watch" a list?
Asked by Carter Irons:

We use a live action list of "Open Issues" that technicians need to be notified as cards are created. Technicians need to manually "watch" the "Open Issues" list in order to be notified. Is there a way to automate their account to watch this list, so that they dont have to manually do this? They often forget. Thanks


Answers:
author: Sal
body: Hey [@Carter Irons](/t5/user/viewprofilepage/user-id/5337484)! You could create an automation command that automatically subscribes them to their cards randomly or based on an Automation command. Here's an example of an Automation command that assigns the card to the user who moved the card to a different list:

```
when a card is moved into list "Backlog" by anyone, add member @{username} to the card
```

You could try to create a workflow around this type of Automation command to automatically assign your cards (tasks) to your colleagues, which will automatically make them watch the cards and receive all notifications related to the card. I hope this helps, Carter.

comments: author: Carter Irons
body: I acutally already have that enabled. They can claim a card, but I need a way for them to "watch" the entire list automatically, so that they are notified when new cards are created.
Import from Stand Alone Jira to Trello
Asked by Joel Polsky:

Is it possible to sync (or at least import) Jira tickets from the stand alone Jira into Trello?


Answers:
author: Sal
body: When you say "stand alone" Jira, you mean Jira server or Data Center versions, right? Or are you referring to a different version, [@Joel Polsky](/t5/user/viewprofilepage/user-id/5336584)?

comments: author: Joel Polsky
body: Not sure, I know it's self hosted.


author: Sal
body: So, you're talking about self-hosting Jira, you're most likely talking about Server or Data Center versions. The best way for you to import content would be by generating a CSV export of your content on Jira, and then using one of our third-party Power-Ups on your board to import your CSV file to your board. You can read more about importing data into Trello here: <https://support.atlassian.com/trello/docs/importing-data-into-trello/>

I hope that helps, [@Joel Polsky](/t5/user/viewprofilepage/user-id/5336584)


author: Joel Polsky
body: Thanks - Is there a way to automate? Looking for a way for when a story is created and/or assigned to me a card it created in Trello. That's all I really need.


author: Sal
body: I'm pretty sure you can *only* connect Jira cloud sites to Trello's Automation, and since you're using Jira Server or Data Center, it wouldn't be possible. However, you could try using the [Jira Power-Up](https://trello.com/power-ups/586be36326cc4c7e9f70beb3) for Trello to link your Jira issues to your Trello cards, but your Jira instance *must* be open to the internet. Otherwise, you won't be able to use the Power-Up on Trello.


author: Melissa Mooney
body: [@Sal](/t5/user/viewprofilepage/user-id/4788952) If I am using the Jira Power Up, (I just set it up), will new JIRA stories or tasks assigned to me be created in Trello, or is there a way to automate this without paying for an additional 3rd party software? I understand how send Trello to JIRA but I am more interested in the reverse since my colleagues aren't really using Trello, just me.


author: Sal
body: [@Melissa Mooney](/t5/user/viewprofilepage/user-id/5442405), I'm not entirely sure how to do that from Jira to Trello. I believe there might be an app on Jira's marketplace related to Trello that would allow you to do that, but this is only a guess. Perhaps the Jira support team might know the answer.


Tags: jira-server
can i integrate Trello boards with Shopify
Asked by helen wooldridge:

I use Trello to manage events - details like description, pricing, timings etc. How can i make these events feed through to my Shopify site as products?


Answers:
author: Sal
body: As far as I know, Trello doesn't have a native integration with Shopify, but you could check if [Zapier](https://zapier.com/apps) doesn't already have a built-in integration between Shopify and Trello to populate your events from Trello to Shopify. I hope that helps, [@helen wooldridge](/t5/user/viewprofilepage/user-id/5337385).
I would like to know if it was possible to hide the name of my board
Asked by Bureau Etude:

hello,  
I would like to know if it was possible to hide the name of my board on the left interface of my workspace to see only my favorite board:  
Here is an example image, I would not see in this list the pink and green board:

![trello ask.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/285399i62096FD6D81E97E7/image-size/large?v=v2&px=999 "trello ask.JPG")

Good day and thank you in advance !


Answers:
author: Sal
body: Hey [@Bureau Etude](/t5/user/viewprofilepage/user-id/5329299)! Right now, you can't hide the boards listed on the left-side panel under "Your boards" (Vos tableaux in French). You can sort them between "Most recent" and "Alphabetically". Also, would you mind expanding a bit more about why you want this feature on Trello? I'd love to hear your thoughts about it.

comments: author: Bureau Etude
body: Hello [@Sal](/t5/user/viewprofilepage/user-id/4788952) thank you for the answer,  
And thanks for the translation hahaha:)  
Currently I set up trello within our company to be able to manage the different commandse and to post a customer follow-up by site.  
My boss (who has access to all the boards in our work space) wanted to know if it was possible for him to only show the boards that he uses, and to hide the boards on which he has no interest to go. But on which he has access to them so that he could use the buttons that I created to move cards via BUTLER as well as be able to access them in case,  
I wanted to know this to offer him a better visual comfort and use in thermal ux.;)  
Then maybe we will see this functionality implemented in the future !  


Tags: board
VISUALIZACI?N HORA VENCIMIENTO
Asked by Elisabet Sim?:

Buenos d?as, necesito que se vea la hora de vencimiento junto a la fecha. No es posible? Gracias


Answers:
author: Alex W
body: Hey [@Elisabet Sim?](/t5/user/viewprofilepage/user-id/5337206) - welcome to the Community!

I'm not quite sure what you mean by 'expiry time' - that may be my translation software translating this wrong. Could you elaborate on what you're trying to do?
Creating a unique card based on label or partial match in title (on schedule)
Asked by Vil?m Zden?k:

Please someone, is there a way to create a unique card in a list based on it's label or at least partial match in it's title (on schedule)? As far as I can tell there is none and that's \*\*\*\*\*\*\* stupid.

I am not trying to rant here, I do want to know the solution if there is one, but if there isn't that's ....


Answers:
author: Alina Kurishko
body: Hi Vil?m,

Welcome to the Atlassian Community!

Do I understand correctly that you want to create new cards using Scheduled Automation rules?

Would choosing the exact card to copy work in your case? Otherwise, I'm afraid you're right, there's no option to find a card to copy based on its label. But if you'd like to copy a card by partially matching its title, then I'd suggest you use wildcards in your rules: <https://support.atlassian.com/trello/docs/pattern-matching-and-wildcards/>

Hope this helps!

Alina \| The Trello Team
How to prevent Trello automation loop when you would like to sync a custom field with the list
Asked by Minyoung Kang:

Hello! I'm using Trello automation/butler to organize the cards, but I have a loop warning that I am not sure how to fix.

I have two automations set-up:

1. When custom field "Status" is set to "Done" by anyone, move the card to the bottom of the list "Done"

2. When a card has been added to list "Done" by anyone, set the custom field "Status" to "Done"

These two automations have been conflicting each other since when the field is changed -\> list is changed -\> field is changed..... so on. It would be simple if Trello had an option to exclude the actions by the butler (eg. when the status NOT set by the butler) but I couldn't find such option.

What I really want is to keep the list \& custom field aligned. The reason why I have both the list \& custom field is because I have this board mirroring another board, that uses the custom field to track the progress.

Any tips to prevent this? I guess I could also keep it as so and endure the red alerts, but it would be nice to get it fixed :) Thanks so much!


Answers:
author: milynnus
body: 1. [@Minyoung Kang](/t5/user/viewprofilepage/user-id/5336946)

Somewhere in the two rules, try adding that the card is not in a list Done. I think it should be on the first rule.

comments: author: Minyoung Kang
body: Hi! That worked perfectly. Thank you so much!

If anyone faces the same issue - the setup that worked was:

when custom field "Status" is set to "Blocked" in a card not in list "Blocked" by anyone, move the card to the bottom of list "Blocked"
Freeze an account
Asked by ???? ?????????:

**How can I freeze an account for some time and then reactivate it?**


Answers:
author: Sal
body: You can't freeze your account, [@???? ?????????](/t5/user/viewprofilepage/user-id/5336903). You can either delete it or if it's a managed account, deactivate it. Here are some helpful docs about this topic:

* <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>
* <https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/>

comments: author: ???? ?????????
body: Thank you!
Global Variables
Asked by Brodie Zambergs:

We're exploring trello as a potential tool to manage our sprint planning. We have a very basic requirement where essentially we have an "end-date" of the sprint and would like to automate the due date component via an automation on the card.

We're struggling however to find how to set a "Global Variable" being the end of the current sprint to then assign the due date to. I can see lots of options to refer to custom fields etc but this is a per card basis.

Essentially we'd like to set a date at the "global" level and then have the trigger use that date into the actions and set the date to this "static" date.


Answers:
author: Cody C.
body: Hey Brodie! We don't currently have global variables, but I've seen a few scenarios like this before, and I'm afraid the best suggestion I have is to use a static date in the automation rule then update it each Sprint.

For example, you could create a rule like this:

![2023-10-11_15-14-11.png](https://community.atlassian.com/t5/image/serverpage/image-id/285774iE3B25ABBD9976C4D/image-size/large?v=v2&px=999 "2023-10-11_15-14-11.png")

The downside is that you'd need to update it each sprint, but a card's due date could easily be fixed by moving it out, then back into that list!

comments: author: Brodie Zambergs
body: Ahh that's a shame. It also means we're dependent on the user of the automation being available to update it (so it updates on all our project boards) or we need to disable/copy the automation each time.

Thanks for the suggestion it's what we'll go with!
How can I Prevent Group Members from editing Start / Due Dates on Tickets
Asked by Mike Duckworth:

Background: I own and operate a Home Renovation Company   

I have automation in place to set the START DATE of a Card to NOW as prompted when my Custom Label of "In Progress" is triggered by the Member. Upon completion of the task, my team is instructed to Label the Card from "In Progress" to "Done (Pending Approval)" which has a subsequent automation in place to set the DUE DATE of the card to this current time.   

Use Case:  
Card is "Paint 8ft by 10ft Bedroom"   
Member 1 sets to "In Progress" at 8:00am and "Done (Pending Approval)" at 12:00pm.  
Member 2 paints an identical bedroom with "In Progress" at 8:00am and "Done (Pending Approval)" at 2:30pm.   

The Data I'm attempting to collect with this Workflow is the total time my team is working on their task list, and, with the help of a Virtual Assistant, using this workflow as a means to measure efficiency and to ensure productivity.   

Without me having to be physically present on the Job Site, I can safely conclude that Member 1 is a more efficient painter than Member 2 and use this knowledge make future decisions.   

The initial problem that I foresee is that, currently, all of the Members can currently set their own Start and Due Dates on the Cards. Once it becomes known that these dates / times are performance metrics, it would become very difficult to prevent Members from adjusting their own times.


Answers:
author: Genti Tola
body: Hello there!

[Card Time In List](https://trello.com/power-ups/6211e70cf500cc8f17546a80/card-time-in-list) for Trello can be used to track times spent on each list, measuring even previous times it has been on the same list.

It also supports measuring cumulative duration spent on certain lists.

It measures all these automatically, and the durations cannot be changed by the users.

Cheers!


author: Cody C.
body: Hi Mike! I'm afraid we don't have a built-in way to restrict the editing of Start and Due dates, but I can understand how it would be useful in your situation.

There may be some decent Power-Ups that offer time tracking that is a bit more set in stone: <https://trello.com/power-ups/search?q=time%20tracking>

Alternatively, perhaps a time-in-list Power-Up could serve the same goal. You could have lists named To Do, In Progress, and Done, then review the data behind the time-in-list Power-Up to see how long each task sat in each list without moving: <https://trello.com/power-ups/search?q=time%20in%20list>

I'm not certain whether individuals can update the values for those types of Power-Ups but I think that's where I'd look next if it were me!
Cancelar cont
Asked by Plinio de Souza:

Como faco para cancelar uma conta que nao uso


Answers:
author: Alex W
body: Hey [@Plinio de Souza](/t5/user/viewprofilepage/user-id/5336626) - welcome to the Community!

Are you trying to cancel a subscription or delete your account?

You can cancel your subscription in Trello by following this tutorial: <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

You can delete your Atlassian Account at <https://id.atlassian.com/manage-profile/account-preferences/>
Has anyone else been charged $400 for no reason?
Asked by Zoe Worwag:

My supervisor just set up an account with Trello and he was unexpectantly charged $400 by them. He didn't sign up for any of the upgraded accounts. Has anyone else had this issue? They don't offer phone support, so I figured I'd see what I can find here.


Answers:
author: Brittany Joiner
body: You can reach out to support on this page: <https://trello.com/contact>  

Sounds like he might have signed up for a trial of the premium features? I'm not sure as even with the trial you don't have to put in a credit card.
How do I unArchive a card and all the attached info
Asked by Erick T:

+  
how can that specific function be assigned only to project managers.  

<br />

Quite urgent if anyone can reply with a solution, or share contact info for Trello


Answers:
author: Brittany Joiner
body: [@Erick T](/t5/user/viewprofilepage/user-id/5336607) welcome to the community! You can un-archive a card by going to your board menu (three dots in the top right) and click Archived Items.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/285293i92344327B3CC8AA0/image-size/large?v=v2&px=999 "image.png")

From there you can find the card and click "send back to board".

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/285294i6BA505303BEB6C6C/image-size/large?v=v2&px=999 "image.png")