youngmon/atlassian-qna huggingface dataset:
Trello is not working online or in Teams
Asked by Stephanie Ekberg Atwood:

Tried to update my Trello board through Teams today and it's not allowing me to see my board. It says, I'm not logged in. When I go to the online site, it's not showing any of my boards and I cannot even see if I'm logged in. In Teams the Login Screen flashes and disappears; in the online I don't even get the window from the profile. Obviously there is an issue, but I'm not certain if it's user, my company's security or Trello.


Answers:
author: Ted Burton
body: Not working for me either. Can't get Trello working either in Windows or on Android phone browser. It DOES work in my Android APP though. Try the app on a phone, see if it works for you.


author: Janca
body: Hello!

As we now sure all know, there was a bit of Trello downtime today. These things don't have to be that problematic though!

You are more than welcome to take a look at my Trello integration, already - still developed - offering some remedy for outages for FREE on Windows/Linux (or for a bit more, some more).

More info at <https://f-p.app>, particularly about its data snapshots feature at <https://f-p.app/snapshots.html>

I hope it helps - have a better day! :)

Janos

![screenshot_2021-10-18T19-15-16.png](https://community.atlassian.com/t5/image/serverpage/image-id/165485i16D820553C54ABB4/image-size/large?v=v2&px=999 "screenshot_2021-10-18T19-15-16.png")


author: Kimberly Burke
body: Sendboard is not working and wants me to Authorize which we do and nothing happens. This is really bad as all our help tickets come into Trello via Sendboard and nothing is working. So frustrating - way too many problems with Trello.


author: Jaime Dyer
body: Same problem here. Cannot get Trello to load on Mac or web. Seems to be working fine in the Android app though.


author: Sunny Cadwallader
body: Ever since the recent changes were in the works and implemented, it appears to be occurring more often.


author: Roblox Developer
body: Trello's REST API doesn't seem to be working either. I'm able to see workspaces again on Chrome, but I get the, "503 - Unavailable" error code on applications that used the REST API and had no previous issues.


author: Tim
body: Trello workspaces and boards are not loading for me in the Windows 10 app, either!


author: F?lix B?langer
body: Same issue here. Trello seems down for the moment. According to their status monitoring, Trello is aware and actively working on it: <https://trello.status.atlassian.com/>
How do I Go From Trello Gold to Standard?
Asked by Ricky G_:

I love Trello but the contact and support suck. I paid for Trello Gold and now that it is being discontinued how can I switch to standard? The only option it is giving is Premium and to get to the page where you can change it is non-exsistent.

Thanks in Advance


Answers:
author: Irina Sanikovich _StiltSoft_
body: Hi Ricky! I guess you can just visit this page <https://trello.com/standard> and click the Upgrade my team button.


Tags: gold
Hola, no se me carga Trello
Asked by Juan Manuel Campos:

![trello.PNG](/t5/image/serverpage/image-id/165419iFE45A65E6D6952DE/image-size/large?v=v2&px=999 "trello.PNG")


Answers:
author: Valeria Justribo
body: Estoy con el mismo problema. Alguien sabe qu? est? pasando?


author: Sebastian Delgado
body: I have the same problem! \| Tengo el mismo problema!

comments: author: Reiss Seymour
body: SAME HERE! :(


author: Reiss Seymour
body: ![Screen Shot 2021-10-18 at 14.36.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/165421i9CE792F376BFEA3E/image-size/large?v=v2&px=999 "Screen Shot 2021-10-18 at 14.36.18.png")
How to use the link feature with automations - how to reduce click on back of card inefficiency
Asked by Alicia:

I like the feature that allows you to paste a url in the title and turn the entirety of the card into a clickable preview, but I don't like having to copy/paste the url as that requires leaving whatever I'm doing to go to the Trello board adding multiple clicks copying and pasting. I'm trying to use Trello as a tab/bookmark manager but none of the extensions or power-ups place the url in the title where the linked features requires it to function, they mainly add the url as an attachment, making the site link preview unusable and forcing an extra click opening the card to get to a clickable url. I don't want to have to open up the card to click a bookmark, it's inefficient.

Strangely, if I manually copy a card the new one will automatically has the link formatting, but if I set that up as an automation it doesn't work, despite asking it to do the same thing I'm able to do manually in one click. So far using Trello to manage bookmarks and tabs while keeping the linked card preview feature has been clunky and frustrating at best. Am I missing something?

TL:DR I want to store my bookmarks in a Trello list that preferably shows something of the site the card is bookmarking rather than just the URL in the title or description, and I don't want to have to open up the card and go to an attachment for every single bookmarked site I want to browse.


Answers:
author: Hannah Humbert - Simpla Workflows
body: I had a play around with a few options to add cards to Trello when you're outside of Trello (like the desktop app shortcut, chrome extensions), and when creating a card with a URL as the title, it doesn't generate a [link card](https://help.trello.com/article/1256-link-cards) as expected.   

It doesn't really answer your question directly, but try copying and pasting the link (ctrl + C / ctrl + V) like so:  

![create URL card.gif](https://community.atlassian.com/t5/image/serverpage/image-id/165500i54A43D1E5BB9D3E0/image-size/large?v=v2&px=999 "create URL card.gif")  

You can also simply drag and drop the URL into the board to achieve the same result. You still need to navigate away from your webpage and into Trello, but you can use the desktop app which allows you to launch Trello using a keyboard shortcut, and you can set a default board to land on every time you open the app.
Automatic to-do lists
Asked by Sinead O'Connor:

Hi there, is there a way for Trello to automatically pull out items by due dates to automatically create daily to-do lists? i.e. a list of all due items in a day


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi Sinead! When you say "pull out items" are you referencing check-items? Or are you just wanting to see a list of cards organized by due date? Are you just wanting to see ALL cards, or just the ones where you're added as a member? Are these cards across multiple boards, or just in one board? Sorry - lots of questions, but there are a few different solutions depending on your needs :)

comments: author: Sinead O'Connor
body: Hey Hannah, thanks a million for coming back to me. I'm looking for a pull-out of check-items and due cards - is that possible?


author: Hannah Humbert - Simpla Workflows
body: At the moment, there's not really an easy way to organize all your assigned cards and check-items in one place (this would be a really valuable feature to have though!). There are a few options that might work for you:  

1. You can use the "my cards" section of Trello to see all your assigned cards across all boards and sort them by due date. This won't show your check-items, but you can see your items in the "Home" page of Trello under "Your Items" which is sorted by due date.  

2. Use the calendar view (or calendar power-up) to see monthly/weekly/daily views of all items with a due date (both cards and check-items). You can filter the board to see only your items if you need.  

3. Use a reporting tool like Blue Cat Reports to pull a list of check-items/cards and sort it by due date. You can report on all cards, or filter the report to only see your assigned items.  

Hope that helps!
Jira gadget does not work on Home page, but works fine as a sub-page.
Asked by DSell:

Some users, but not all, cannot see Jira gadgets on the Home page but can see them when the gadgets are moved to a sub-page. Any idea what would cause this?

**As seen on the sub-page by user01:**

![Screenshot 2022-11-30 091836.jpg](/t5/image/serverpage/image-id/228312iDB40ABDC9CB7BFCA/image-size/large?v=v2&px=999 "Screenshot 2022-11-30 091836.jpg")

**As seen using Firefox by user01:**

![Screenshot 2022-11-30 092011.jpg](/t5/image/serverpage/image-id/228314i0082E726552AC236/image-size/large?v=v2&px=999 "Screenshot 2022-11-30 092011.jpg")

**As seen using Chrome by user01:**

![Screenshot 2022-11-30 092248.jpg](/t5/image/serverpage/image-id/228315iC7B79F44E34811E8/image-size/large?v=v2&px=999 "Screenshot 2022-11-30 092248.jpg")

Note that using Firefox the user is still able to navigate the space, but using Chrome the user cannot.

Thank you


Answers:
author: Marta Wo?niak-Semeniuk
body: Hey, did you check in what user-groups this users are and if there is any access-restricted setting made for the page?

Or maybe those people do not have rights to see the project from which the data for the gadgets originate?


Tags: confluence-server

server
How to install refined toolkit app?
Asked by Ruchira Joshi:

Unable to find the way to install the refined toolkit app


Answers:
author: Trudy Claspill
body: Hello [@Ruchira Joshi](/t5/user/viewprofilepage/user-id/5091006)

Welcome to the community.

What happens when you try to follow the installation instructions?

[https://marketplace.atlassian.com/apps/1216056/refined-toolkit-for-confluence-cloud?hosting=cloud\&tab=installation](https://marketplace.atlassian.com/apps/1216056/refined-toolkit-for-confluence-cloud?hosting=cloud&tab=installation)

![Screen Shot 2022-11-30 at 10.52.15 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/228397iA204F64CE23F4552/image-size/large?v=v2&px=999 "Screen Shot 2022-11-30 at 10.52.15 AM.png")


Tags: cloud

confluence-cloud
Issue crossed out
Asked by Srinivas:

Hi all,

I have question, As per my understand normally issue crossed out, when the issue in done status also resolution is done and someone opened the issue to any other status it will crossed out.

but here my question is when the issue went to done status with resolution is done, will the issue is crossed out? or only the issue moved to any other status then only it will crossed out?

some one please clarify.

Thanks,

Srinivas


Answers:
author: Nic Brough -Adaptavist-
body: No, that's not right.

An issue is crossed out when it is resolved. That is just when the resolution field has a value (and it does not matter what that value is called). Unresolved issues have an empty resolution.

Status is irrelevant.

But, you do need to think about it in your workflows - you need to define which status you want the system to consider resolved, and then

* Set it with a post function, or ask the user for a value, when you transition into any of your "closed" status
* Clear it with a post function when you move out of any of the "closed" status into any "open" one

I think you've missed the second one - an issue got resolved, then you re-opened it, but because you didn't clear the resolution, it's still resolved.

comments: author: Srinivas
body: Hi Nic,

Thanks for your clarification, here my extended question is when the issue issue done and also resolution done ( all transitions using for statuses, resolution post function implemented on done transition) but it not crossed out, showing plain in backlog once that issue moved to any other status then only it will crossed out (there is no resolution clearance)

what is reason behind the issue not crossed out when the issue meet resolution and status is done on the first time.?

Thanks

Srinivas


author: Nic Brough -Adaptavist-
body: Two possible reasons

1. You haven't actually set a resolution - a lot of people new to this consider only one of the transitions and don't look at the edge cases where things move into a status via a less-used transition. Usually happens when there is an "all" transition that is right, but another one has been added for some reason - users will see both transitions and may use the one that does not have the "set resolution" function on it.

2. Some places don't report the strike-out because it's not important.

There is another problem here though - why are you getting resolved issues in your backlog? A backlog is for planning open issues, but, by definition, resolved issues are done, so they should not be in the backlog. Or another way to put it - you shouldn't see strikeouts in your backlog, because the issues are done, and backlogs shouldn't include done issues.


author: Andrea Ringgenberg
body: Quick Q though, if my status is Done and the ticket is labeled as such, all related tickets are complete, then why would my ticket still not have a line through it?


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Because you have not set a resolution on it. As I said before, the status and its category are irrelevant, the strike-out is controlled only by the resolution.


Tags: jira-cloud

jira-server
Not able to edit a page
Asked by Sachin Panchal:

Even though my account has the 'Can Edit' Privilege, I am not seeing the edit option on the page. Have already tried a log in / log out, restart and a different browser.


Answers:
author: Trudy Claspill
body: Hello [@Sachin Panchal](/t5/user/viewprofilepage/user-id/5091100)

Welcome to the community.

While you may have the Edit Page permission for the site, the page itself may have Edit Restrictions applied to it, or it may be inheriting an Edit Restriction from a parent page.

Refer to this article for more information on permissions and page restrictions:

<https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/>

comments: author: Sachin Panchal
body: Thank You [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Nice to meet you!

I'll check the article and see if anything obvious pops up.

This issue is only happening with me unfortunately, other users are able to edit the same page after being given the 'Can Edit' Privilege by the page owner.


Tags: cloud

confluence-cloud
Set mandatory field when creating Jira issue from Confluence page
Asked by Yaniv L:

Working with JIRA/Confluence on Data Center.

Our users can open an issue from Jira or from Confluence.

I set a mandatory (custom) filed on Jira.

How can I define that the same field will be mandatory when creating the same issue type from Confluence?

![creating issue from Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/228273iAA27864AD2A3E944/image-size/large?v=v2&px=999 "creating issue from Jira.jpg")![creating issue from Confluence.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/228274i3BCF06AFCB5E243E/image-size/large?v=v2&px=999 "creating issue from Confluence.jpg")


Answers:
author: Yaniv L
body: [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390) I did it via Admin - Behaviors

comments: author: Tansu Akdeniz
body: Could you make the field required from Project Settings -\> Fields page via field configuration scheme? Then retry creating from Confluence? Because behavior script only works when you load the create/edit screen pop-ups.


author: Tansu Akdeniz
body: Hi [@Yaniv L](/t5/user/viewprofilepage/user-id/5012821)

How did you make "System" field required? Workflow validation or field configuration scheme?


Tags: cloud

required-field
I have the permission to edit pages but don't see the edit button
Asked by Maike Krefting:

I've been given the permission to edit pages in confluence two days ago now. But still the edit button doesn't appear. I tried logging out and in, using different devices, starting again the computer - still no edit button.

What else can I do?


Answers:
author: Tansu Akdeniz
body: Hi [@Maike Krefting](/t5/user/viewprofilepage/user-id/5091046)

Welcome to the community.

Is Confluence server or cloud? Is it a page specific or global issue? Do you really have edit permission in page restrictions pop-up? If possible, please share a screenshot.

comments: Maike Krefting

author: Maike Krefting
body: Dear [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390) Sorry, I don't know if Server or Cloud. I'm quite new to Confluence. But as you (hopefully) can see on the screenshot:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/228321i911F654C71A33983/image-size/large?v=v2&px=999 "image.png")

I got the permission to edit the page (maike.krefting@wdr.de, 'kann bearbeiten' means 'can edit'), but I still haven't got the edit button (in German it would the 'Bearbeiten' button).

As I only have the permission for this 'Bereich' (the word for a couple of pages that belong together in one project), so I don't know if it's global or specific. But it's same on all pages of that 'Bereich' (area).

Thanks for helping!

comments: author: Maike Krefting
body: [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390) - one more information I just got: It's a confluence system running on an own server (ARD, Germany), not in the cloud.


author: Maike Krefting
body: And another info: The problem is solved. My colleague had forgotten to put my name in the backlog - and there is no reminder to do that when you spread permissions. Could be a good thing to fix in the system.


author: Nicolai Sibler
body: Hallo Maike,

es ist ein h?ufiges Missverst?ndnis, dass Berechtigungen auf Seitenebene vergeben werden k?nnen. Berechtigungen werden vielmehr *ausschlie?lich* auf Ebene des Bereichs vergeben (das wurde bei Dir jetzt offenbar nachgezogen und Du hast es "Backlog" genannt) und k?nnen dann auf Seitenebene nur noch eingeschr?nkt werden; deshalb hei?t das Pop-Up-Fenster auch "Beschr?nkungen" (nicht: "Berechtigungen").

Und ja, es ist m?glich, Seiten auf Nutzer zu beschr?nken, die ?ber entsprechende Rechte auf Bereichsebene nicht verf?gen - sogar, wenn sie den Bereich nicht mal sehen k?nnen. Das ist offensichtlich so gewollt und wird daher so bleiben.

VG

Nicolai
Confluence integration with Teams
Asked by Sachin Singh:

When i am trying to add a confluence page/space by clicking '+' and then clicking on the confluence cloud, the page loads up with the 'restricted' space mesaage.

However when opening the same page through confluence link, it is opening without fail.

The page should open in teams , space restrictions and permissions are all correctly set up.

What is that part I am missing?


Answers:
author: Brant Schroeder
body: [@Sachin Singh](/t5/user/viewprofilepage/user-id/5090917) Welcome to the Atlassian community

Are you using the same credentials in the browser as you are in teams?


Tags: cloud

confluence-cloud
Setting the space in Create from Template macro
Asked by Aleksandra Larionova:

Hello! How can I choose the "current space" option in macro settings, rather than specifying the particular space to create the page?

![image.png](/t5/image/serverpage/image-id/228269i16C58CED41AC8A20/image-dimensions/388x388?v=v2 "image.png")


Answers:
author: Ziana Hanafi
body: Hello [@Aleksandra Larionova](/t5/user/viewprofilepage/user-id/5090902) ,

By right, when you try to add this macro in a page, the current space key will be populated automatically. Same goes to when you're adding this macro from the space template.

However, you will not be able to add this macro into a global template as there is no references of space key from there.

-- Ziana


Tags: cloud

confluence-cloud
securing data confluence
Asked by ???????:

Good afternoon. I have a problem with backups. Your system makes backups every day and sends them to my storage, but I don't have enough memory to store so many backups. Is it possible to set up a backup once a week or once a month?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@???????](/t5/user/viewprofilepage/user-id/5090907) ,

welcome to the Atlassian community!

You can define your backup strategy at your convenience. Please take a look to the following article <https://confluence.atlassian.com/doc/configuring-backups-138348.html>

In particular, you should perform the following steps :

### Change the backup schedule {#toc-hId-1997807315}

To change the frequency of backups, or to change the time the backup runs each day:

1. Go to ![](https://confluence.atlassian.com/doc/files/747833194/747833195/2/1517274813281/cog.png) \> **General Configuration** \> **Scheduled jobs**.
2. Choose **Edit** next to the **Back up Confluence** job
3. Enter the new schedule using a [cron expression](https://confluence.atlassian.com/doc/scheduled-jobs-96567525.html#ScheduledJobs-cronexpressions).

Hope this helps,

Fabio


Tags: confluence-server

server
Access to confluence reading
Asked by Jon P?rez:

Hello everyone.  
We have the whole company involved in a group.  
Currently we only have 10 confluence licenses (people who create content), but we have 200 JSM licenses. In total we are about 300 people.  
My question is, can I create a space in confluence that my whole company can see it (read only), even if they don't have any kind of license?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Jon P?rez](/t5/user/viewprofilepage/user-id/5082348) ,

welcome to the Atlassian community!

Unfortunately Confluence doesn't differentiate read/write permissions at license level. If a user has just read or read/write, he consumes a license.

What you can do is to provide anonymous acces (<https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/>) but in that way your contents will be visible to all user and not just to your internal users.

Hope this helps,

Fabio

comments: author: Jon P?rez
body: Thank you Fabio.

I undertand how confluence works.

We?ve to think how we can solve this trouble.

:)


Tags: cloud

confluence-cloud
Granting Space access
Asked by Vanessa Wilcken:

Hey,

I received a user request to join my space. Beside the 4-digit ID and the prefered group, this user wants to join, there is no other information such as mail-address or name. Is there a way to grant access to users just via ID?

Best regards!


Answers:
author: Ziana Hanafi
body: Hi [@Vanessa Wilcken](/t5/user/viewprofilepage/user-id/5082526) ,

To access into a space, a user would need access to Confluence first. You can probably liaise with your Confluence admin to determine the user account.

-- Ziana
Is there any Confluence Cloud API to fetch deleted pages?
Asked by Ashish Prasher:

Hi,  

Is there any API that can fetch a list of all deleted records/pages from confluence?   

<br />


Answers:
author: Andrii Maliuta
body: Hello [@Ashish Prasher](/t5/user/viewprofilepage/user-id/5090758) ,

You can use <https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content/#api-wiki-rest-api-content-get> with TRASHED status of content

```
GET /wiki/rest/api/content
```

e.g.

```
htps://YOUR_SITE.atlassian.net/wiki/rest/api/content?status=trashed
```

you can add SpaceKey and content TYPE with other queries to get necessary data.

Thanks


Tags: cloud

confluence-cloud

confluence-development

development
Adding items on Table of Contents
Asked by Tesalonica Casillan:

Hello - I'm trying to add a new section to an existing TOC on Confluence, but it's not allowing me to. I tried modifying the min. and max. heading level, but this doesn't change anything.

Can you please advise on how I can go about this?

Thanks in advance, Atlassian Community!


Answers:
author: Trudy Claspill
body: Hello [@Tesalonica Casillan](/t5/user/viewprofilepage/user-id/5090568)

Welcome to the community.

Are you using Confluence Cloud or Confluence Server/Data Center? If you URL is similar to the following then you are using Confluence Cloud.

```
https://<something>.atlassian.net/wiki
```

The Table of Contents content is generated automatically based on you applying the Heading formats to text in the page.

![Screen Shot 2022-11-29 at 3.58.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/228224i4E97C650E87309B4/image-size/large?v=v2&px=999 "Screen Shot 2022-11-29 at 3.58.27 PM.png")

The Heading numbers correspond to the Levels that will be displayed when you configure the Table of Contents macro.

If you want some content in your page to appear in the TOC, apply the appropriate Heading format to it.