youngmon/atlassian-qna huggingface dataset:
Trello and Dropbox - Cannot access a dropbox file
Asked by Jessie Mo:

The link to the dropbox file does not seem to work. It shows the following error message:

"Can't access"

"The owner hasn't granted you access"

![Knipsel.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/130402iC51A6C600E07E5FD/image-size/large?v=v2&px=999 "Knipsel.JPG")

I am able to access the file via Dropbox. However, I am not able to access the same file via the dropbox-file link attached to Trello.   

Anyone who can help me out with this issue?  

Some other point that might be relevant:

- I have only a viewing-access to this file (in Dropbox)

- I have a Trello Business account and a Dropbox Plus Account  

- I am able to attach a link to a dropbox file and open this link myself.


Answers:
author: Vero Rivas
body: Hi [@Jessie Mo](/t5/user/viewprofilepage/user-id/4263738)

You have probably reviewed it, but I leave you these articles in case they can help you.

It seems that you are missing some kind of connection / integration between Trello and Dropbox

<https://www.dropbox.com/es_ES/app-integrations/trello>

<https://trello.com/power-ups/55a5d915446f517774210002/dropbox>

<https://help.trello.com/article/1031-using-the-dropbox-power-up>

<https://automate.io/integration/dropbox/trello>

Cheers

comments: author: Jessie Mo
body: Thanks, Vero! I am already familiar with these articles. Unfortunately it did not provide a solution.


author: Vero Rivas
body: sorry, it would be best if you contact trello support directly


author: Jessie Mo
body: alright will do so. Thanks!


Tags: dropbox
I don`t log in
Asked by h.golrokhi:

Hi ,  

I have 2 accounts on trello app.  
i log in by one but i don\`t log in by another one  
Please help me.  
Thanks,


Answers:
author: Iain Dooley
body: [@h.golrokhi](/t5/user/viewprofilepage/user-id/4263718) try logging in at id.atlassian.com instead


author: Vero Rivas
body: Hi [@h.golrokhi](/t5/user/viewprofilepage/user-id/4263718)

Make sure you are entering the second account correctly.  
if you can test the second account in a browser and if you had problems with the password, you can always request the reminder and create a new one, if all goes well, try again

If after trying it still does not work, I advise you to contact trello support

<https://trello.com/es/contact#/>

Cheers
report with wildcard
Asked by Yair Adi:

Hi I'm trying to report a section of the carddescription using pattern matching:

create a report in variable "test" with all cards with a description containing "{\*}Pagos{\*}" using pattern "{wildcard1} {{%Importe $}}\\n", and send an email notification to "beyondservicios@gmail.com" with subject "Concluidos" and message "{$test}"

The match works, the email is sent with a list of {{%Importe $}} from each card but the wildcard1 is empty.

I tried an nonexistent word for pattern match and the report is sent totally empty, so match occurs OK in the first place.

Any ideas?

thanks


Answers:
author: milynnus
body: [@Yair Adi](/t5/user/viewprofilepage/user-id/4149882)

If my recollection is correct, using {wildcardx} does not work in report variable or collect card patterns and I thing any action "for each....". Let me know if you have any success. Love to learn.

comments: author: Yair Adi
body: I hope any experienced user show more light on this matter.. thanks.


author: milynnus
body: [@Yair Adi](/t5/user/viewprofilepage/user-id/4149882)

I suggest you try without using a report variable to make sure the wildcard is working. Then try it on the report variable. That way we know where the problem lies.


author: Yair Adi
body: Yes the wildcard is working when used in "when a card with a description containing..." so like you said ti dosnt work in reports.

Finally a can extract data from cards moved into Done to an Excel with Zappier.

Thanks!


Tags: butler

report
Is it possible to assign labels to only apply to specific lists?
Asked by Maxwell Edison:

I don't like the whole "applied everywhere" model that Trello seems to use.

I'd like to say, for a development project, have one list for bugs, and color-code the bugs based on severity - so, red would be "Severe". But then, on another list, which will never contain any bug cards, perhaps an "in-progress" dev list, I'd like to have the red-colored Label perhaps represent "Not in progress" or something like that.

The problem with Trello is that if you're simply trying to add a label to a card, if you have too many cards, things get cluttered very fast when trying to apply labels. I know I'm never going to have "Severe" as a label outside of the bugs list - so why do I have to look at them when labelling a different list? It can get pretty confusing.

If I could just keep certain labels as \*only\* showing up when labelling certain lists, it would be much more organized.

Might have explained it kinda weirdly hope y'all understand what I mean by that.


Answers:
author: Iain Dooley
body: [@Maxwell Edison](/t5/user/viewprofilepage/user-id/4263588) you can create 2 red labels, so you can have a red Severe label in Bugs and a red "Not in Progress" label in another list. When you add labels you can filter by typing the name to reduce the number of labels in the list and if you start applying labels in a consistent way Trello will start making suggestions of commonly applied labels.


author: milynnus
body: [@Maxwell Edison](/t5/user/viewprofilepage/user-id/4263588)

First the kind of controls around labels is not available. If you set a webhook with idModel as the list, perhaps, you can manage what labels are permissible for that list.   
As for cluttered boards, my solution is to have task its subtasks in a list instead of card progression across different list. In that way once the task is completed it can be archived or archived and moved to another board. That way we get a less cluttered board. Also for repeated task you can have the WBS copied from another board with all the content pre-built. see  

<https://community.atlassian.com/t5/Trello-discussions/Sprint-Lanes/m-p/1597386#M1636>
On iPhone how can I see all the photos in Recents to choose from when attaching?
Asked by Bruce Pike:

I'm using Trello on my iPhone to manage our house renovation. I want to attach photos to the cards to show progress. My Recents album contains 1499 photos, but when I open a card and touch Add Attachments/Choose From Photos, only four photos are shown under Recents. How can I cause the others to appear so I can choose an attachment from them?


Answers:
author: Danny
body: G'day Bruce!

It sounds like an issue with the permission on your iPhone. Please go to Settings \> Trello \> Photos and check if Trello has full access to your photos.

If you're still having problems, then please reach out to our support team at trello.com/contact and click "Ask Support".

Thanks!


Tags: attachment
Why am I being charged more for Business Class than posted, along with a separate charge for $71.96?
Asked by Tamara:

How do I find out what an automatic withdrawal charge from my bank account is from and how do I cancel it? I am being charged more for Business Class than what has been posted AND there is a completely separate charge of $71.96 that I did not approve...and if it was in fine print somewhere, it needs to be cancelled.


Answers:
author: Vero Rivas
body: Hi [@Tamara](/t5/user/viewprofilepage/user-id/4263399)

If you have problems with paying for Trello, you can write either to Trello support or directly to Atlassian support:

<https://trello.com/es/contact#/>

<https://support.atlassian.com/>

Cheers


Tags: billing
Open card (or display message) with Trello Butler
Asked by S_D_ Testa:

I would like a certain message to pop up every time a card is moved into a certain list. I thought the easiest way to do that would be to create a card with the message on it and have a Butler rule that every time a card was moved into that list, the message card would be opened. I cannot, however, find a command for "open card". I can have it find that card, but not open it. Any suggestions?


Answers:
author: Iain Dooley
body: [@S_D_ Testa](/t5/user/viewprofilepage/user-id/4263310) there is no "open card" event, the only way to achieve this would be a custom power up:

<https://tech.trello.com/power-up-tutorial-part-one/>


Tags: butler
Why is my notification list empty?
Asked by Cameron McGregor:

Hi,

I am using trello via android app on my phone and ios on my ipad.

Example

I have people added on my boards and when they comment on a card i get no notification at all even in my notifications list in the app.

The comment will come up on my home page highlight section but i receive no push notifications of any kind.

All notifications are switched on.

Please help ?


Answers:
author: Vero Rivas
body: Hi [@Cameron McGregor](/t5/user/viewprofilepage/user-id/4263276)

It is strange that having all the notifications activated, you do not receive them, anyway, take a look at these posts, maybe they can help you

<https://help.trello.com/article/740-notifications-are-not-working>

<https://help.trello.com/article/793-receiving-trello-notifications>

<https://help.trello.com/article/1195-push-notification-settings-for-mobile>

Cheers


Tags: android

app

comment

ios

notification

push
How to get an uploaded card image to not be displayed as a cover image?
Asked by MK:

Every time I add an image in a Trello card, that image appears as a cover. I would then have to go back and remove the cover. Is there a way to add a photo onto a card so that it is only attached as a comment and is not the cover photo for the card?  


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@MK](/t5/user/viewprofilepage/user-id/4262978)

Welcome to the Atlassian Community!

You can turn covers off for the whole board in "Options" \> "Settings".

and if you need the cover feature on your board then Just click "Remove Cover" from the attachment section on the back of the card.
How can I set a due date on a checklist in recurring dates?
Asked by Claudine:

Currently using the Advanced checklists and really love that I can set due date and assigned it. I have multiple categories and each categories has multiple checklists as well. I'm looking to see how can I set multiple dates or recurring dates for a specific checklist. I have tried the card repeater and look into planyway but it's only applicable for card only.

Anyone have any thoughts on ways to do this? Any power-ups and butlers needed to implement it.

Thank you!


Answers:
author: Iain Dooley
body: [@Claudine](/t5/user/viewprofilepage/user-id/4262980) if you need that sort of functionality you're probably better off sub-tasking each checklist item to a linked card instead:

<https://community.atlassian.com/t5/Trello-articles/Trello-Subtasks-with-Butler/ba-p/1060392>

comments: author: Claudine
body: Thank you! I'll check and try it out. Thank you for your help.


author: Claudine
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) nice to be part of this community.


author: milynnus
body: [@Claudine](/t5/user/viewprofilepage/user-id/4262980)

Unfortunately not with a Power Up or Butler, but it can be achieved.

<https://youtu.be/3R9RzO7zdAk>

comments: author: Claudine
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) thank you, I'll check out your video tutorial.


Tags: checklist

due-date

recurring-task

schedule
SIMPLE tracking of whether cards met their due date
Asked by Kate Williams:

My org needs to start out very simple on metrics of managing our projects. I am sure I am missing something, but is there a way to have a metric of "on time" completion for cards? For example, I want to know how many cards/tasks met their due date this month. Nothing more complicated than that. Of course, I can see which cards are overdue, but not if a card was due on 2/2 but completed on 2/4. It just shows up as completed. Thank you for your time and help. I've looked at various power ups and they don't get to this simple metric and provide way more than my staff can handle right now.


Answers:
author: Iain Dooley
body: [@Kate Williams](/t5/user/viewprofilepage/user-id/4262836) there are a few options, you can use a power up like Blue Cat reports, you can do customised reporting with the API, or you can do basic reporting by just setting your cards up with labels and in particular lists. One example might be to have a Butler rule that applies a label "On Time" whenever a card is moved to "Done" that is not due in the past. Or you could move those to a list called "On Time" for the week.

comments: author: Kate Williams
body: thanks, Iain. I'll take a look at Blue Cat. And explore Butler rules a bit more. At first try, I saw how to make a rule when the card was moved to "Done", but not including the part about due in the past. Appreciate the info!
Exporting Locations Entries
Asked by Drew Patterson:

![trello location.PNG](/t5/image/serverpage/image-id/130280i309E5A6E3AAEB639/image-size/large?v=v2&px=999 "trello location.PNG")  
Problem:  

I'm looking to get a list of the "location" entries of all of my cards on one of my boards.  

I've tried exporting the board as a CSV, but the location does not come with that.  


Answers:
author: milynnus
body: [@Drew Patterson](/t5/user/viewprofilepage/user-id/4262810)

With Map power up, the location is kept in the card.plugin_data. Unfortunately there is no variable made available for it. You can get it through API and a bit of code. The way I would do it is to use a report variable to get all the cards, send it an endpoint using HTTP request and have the end point process it and return the info back to you as part of the httpresponse or some other form you need.


author: Vero Rivas
body: Hi [@Drew Patterson](/t5/user/viewprofilepage/user-id/4262810)

I don't know if you can do it in a native way, but I leave you these posts in case they can help you

<https://help.trello.com/article/747-exporting-data-from-trello-1>

<https://trello.com/power-ups/5c9418019e56bd8abf98d83f/board-export-excel-csv-pdf-image>

<https://project-management.com/use-bridge24-to-export-trello-cards-to-excel-or-csv/>

Cheers
Butler Rules Not Working For Team members - FREE TEAM
Asked by Luci:

I'm a free user of Trello, as is every member of my team.

I've just set up a team board and set up various Butler rules, calendar commands, due date commands and card buttons.

None of the rules, calendar commands or due date commands are working for the other members of my team when they are on a board.

I've added the rules, calendar commands and due date commands to the command library and set them to be shared, but they aren't showing up for my team members either.

I've tried getting them to log in and log out, but it's not made any difference.

I have noticed that I have run out of my 50 commands usage for the week on my account, but having tested this issue out by setting up a board on a team members site and then seeing if the rules work from a third team members usage of that board, I am hitting the same issue.

Can anyone shed any light?

Thanks, Luci


Answers:
author: Felix
body: If you set up rules, calendar commands, or due date commands, they will always draw from your (the creator's) quota, even if they are being triggered by another user.

Board and card buttons draw from the quota of the user triggering the command.

So if you are out of quota, your rules will stop working for everyone.  
You could ask another member of your team to set up the same rule, but beware that when your quota period resets, you'd then have the same rule running multiple times.


Tags: butler

free
Is there a way to have a task list item send a reminder email to a client for the due date?
Asked by Cristy Fernandez:

I am trying to see if there is a way to send my client an automatic calendar reminder for a specific task on a checklist in Trello. This way, they have their reminders without me having to stay on top of them for each item due date.


Answers:
author: milynnus
body: [@Cristy Fernandez](/t5/user/viewprofilepage/user-id/4216465)

I have not come across a trigger based on a checklist item. Your best option is to use a card a proxy for the reminder if you need to trigger something to remind you.
My personal email was associated with the ibm sso and I can't access trello. What I do?
Asked by Martin Eskenazi:

I was an IBM employee. The other day I needed to access my personal trello account (gmail domain) that I obviously use when I was an IBM employee, it turns out that for some reason the login of my personal mail (gmail) account was associated with the ibm sso i have no way to login with my personal account as obviously my ibm employee account no longer exists.

I contacted trello technical support and they tell me there is nothing they can do. I contacted ibm technical support and since I am no longer an employee and my accounts no longer exist there is nothing they can do.

How is it possible that atlassian cannot disassociate an ibm account that no longer exists? With that dissociation I could generate a new password and re-enter with my personal email.

Anyone come up with a solution?


Answers:
author: Cody C.
body: I hear where you're coming from, and I'm sorry to be the bearer of bad news, but when an account is associated with an Enterprise they will have the final say over what happens with it. In this case, since it had a personal and business email on file, it was considered to be associated with the Enterprise. Since you were in touch with their IT folks, I'd suggest reaching out to them one more time and asking them to get in touch with us if they want to release the account. Since they mentioned the email address no longer exists, there may not be a perfect way to do that, but we'll be glad to discuss options with them if they contact us!


Tags: account

gmail

ibm
Trello automatic absence note
Asked by Anja Richter:

Hi! We are working with a 100+ people on one board with lots of lists and cards.

Is there a possibility to add an automatic absence note in case that sombody is writing a post with @card or [@Mitsu Bishi](/t5/user/viewprofilepage/user-id/1963425), so that person knows I am on vaccation?

Thanks for your help!

Anja


Answers:
author: Iain Dooley
body: [@Anja Richter](/t5/user/viewprofilepage/user-id/4262603) there's nothing like that built in, you could probably rig something up in Butler. Like whenever a comment posted with your username or with a card notification, if a card exists with "I am on vacation" reply to the member that you're on vacation. You'd have to play around with it to find something that works for you.

I also have a product called BenkoBoard that centralises notifications when you're added to a card or mentioned in a comment with a copy linked back to the source card. This might then make it simpler to automat a reply if you can't figure something out with Butler:

<http://www.benkoboard.com/>
My Butler command for due date is not working.
Asked by meryl.krich:

The command reads as follows: 14 days before a card is due, add the red "P1 (Now)" label to the card. Due dates are added to cards, the command is enabled, but no labels are appearing.


Answers:
author: Martin Bayer _MoroSystems_ s_r_o__
body: Hi [@meryl.krich](/t5/user/viewprofilepage/user-id/4262585) I'm not an expert in Trello but when I try to create automation for duedate, I can see the message :  
![Selection_126.png](https://community.atlassian.com/t5/image/serverpage/image-id/130306i429964CDF764736B/image-size/large?v=v2&px=999 "Selection_126.png")

Maybe it is your case?

I can see existing thread with similar problem and it is the explenation:

<https://community.atlassian.com/t5/Trello-questions/Butler-due-date-command-does-not-work/qaq-p/1098432>
Is there a Technical Specification Document template?
Asked by Rich Le:

Confluence has an article, <https://confluence.atlassian.com/doc/develop-technical-documentation-in-confluence-226166494.html> on how to develop a generic technical document, but it doesn't actually have a real template for a technical specification document. I don't want to create one from scratch and add in the various macros that they recommended if there's already one that's developed that I can just use (and make any necessary edits).


Answers:
author: Srinatha T
body: Hi [@Rich Le](/t5/user/viewprofilepage/user-id/3752807) ,

Welcome to Atlassian community.

You can refer the below page which has a lot of templates and i think if you filter your search , you should be able to find the one suitable for you.

* [There's a Confluence template for that](https://www.atlassian.com/software/confluence/templates)

I hope the above info helps. Have a good day!

Thanks,

Srinath T

comments: author: Rich Le
body: Thanks [@Srinatha T](/t5/user/viewprofilepage/user-id/4686256) , I've tried it and still couldn't narrow it down. Having a technical specs document is an industry standard, so I'm surprised why I couldn't see one in the templates that looks like the one described in <https://confluence.atlassian.com/doc/develop-technical-documentation-in-confluence-226166494.html> with versioning that displays like this.....

![](https://confluence.atlassian.com/doc/files/226166494/921043749/1/1498453070505/reuse-contentupdated.png)


Tags: cloud

confluence-cloud

template
How to add a banner in Layout Page (Velocity template)
Asked by Andrea Pannitti:

Hi all,

I would like to insert a banner (div tag) below the toolbar (I think in Layout Page).  
How I should modify the Velocity template to do this?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Andrea Pannitti](/t5/user/viewprofilepage/user-id/2059144) ,

is your banner for the whole instance or for a specific page/space?

This is an how to guide for space banner : <https://confluence.atlassian.com/confkb/how-to-add-a-space-wide-banner-717062877.html>

Fabio

comments: author: Andrea Pannitti
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528),

thanks for the reply; I had already consulted the page you mentioned but it was not useful to me.  
What I would like to do is change the Page Layout velocity to show a banner after the toolbar when creating and editing a page.  
I can also do this by following another way (similar to the one on the page above) but I thought this might be a better (but more complicated) way.


Tags: confluence-server

server
confluence product announcements available via rss
Asked by Raymond Chudzinski:

**the only RSS feed I find from the company seem to have stopped in 2017**


Answers:
author: Thiago Masutti
body: Not sure if this is what you are looking for, but this community post has links to RSS feeds for each on-prem product.

<https://community.atlassian.com/t5/Jira-questions/I-would-like-to-track-Atlassian-product-releases/qaq-p/308308>


Tags: confluence-server

rss

server
Statuses - can I view a list?
Asked by Jessica Dowd:

With the new status feature, is there any way for me to see an "overview" of sorts where all the pages and statuses are listed?

Second question -- I have two products. Let's say one is 123.atllassian.net and the other is xyz.attlassian.net. How do I delete 123.atlassian.net without deleting xyz.attlassian.net?


Answers:
author: Brant Schroeder
body: [@Jessica Dowd](/t5/user/viewprofilepage/user-id/4873917)

The only way to see the status in the delivered product is to use the [status macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-status-macro/). There is an enhancement request that you can vote for <https://jira.atlassian.com/browse/CONFCLOUD-74398> there may be others here <https://jira.atlassian.com/secure/Dashboard.jspa>

For the second question you should be able to delete the domain. if you have specific questions you can submit a support case with Atlassian here: <https://support.atlassian.com/contact/>


Tags: cloud

confluence-cloud

status