youngmon/atlassian-qna huggingface dataset:
Unable to communicate with server. Saving is not possible at the moment.
Asked by ivankostov:

Hi all,

suddenly I was not able to save distinct pages on my space ( some pages work, some do not ). I tried to update to 6.14 - unfortunately without success. Since I am hosting only a couple of spaces for 4 users I use the H2 database. Since I use docker it i easy to check also other versions - 6.12 does not work as well. Until know I was a huge fan of confluence so please help me to remain a fan for a longer time :)


Answers:
author: ivankostov
body: The workaround which helped me was to restore a backup. Then my draw.io plugin was gone (don't know why). And I had to reinstall it as well. It was definitely not a nice experience. I hope it is not normal to have such issues with confluence since I am planning to use confluence at work. ( 10 000+ company )

comments: author: Stan Ry
body: Thanks for your response. Yikes, that sounds shocking. Hoping that we're not facing the same resolution, though I am not the one who's into administering our instance.

Glad to see that helped to resolve the issue for you.


author: Stan Ry
body: [@ivankostov](/t5/user/viewprofilepage/user-id/1159562) Hi Ivan,

Are you using a cluster? We encounter this issue when leaving the page in Edit mode for some time unattended. Looks like the client side cookie may expire, and connection to the server doesn't re-establish. It \*may\* however re-establish itself if the server node jumps to anoher node. Then the server side cookie updates, and connection re-establishes automatically. Once connectivity is made, you'll be able to save your edits.

The workaround is to copy your markup, authenticate in Confluence to open a new session, and then paste the copied markup into a newly opened editing session.

comments: author: ivankostov
body: I am running a single instance of confluence. No cluster to collaborative edit.


author: ajeet_singh
body: [@ivankostov](/t5/user/viewprofilepage/user-id/1159562),

as i remember H2 database is for demonstration only , i suggest use any other database

PostgreSQL, Oracle or MySQL,

comments: author: ivankostov
body: Yes, you are right. Officialy H2 is only for testing and I will migrate soon. Anyway saving shall work.
Changing group membership using cloud API
Asked by Daniel Goldberg:

Is there an API to add users to confluence groups?

I know there is an API to list, but it seems strange not to have a write API


Answers:
author: Tobias Anstett _K15t_
body: Hi [@Daniel Goldberg](/t5/user/viewprofilepage/user-id/2660866),

Unfortunately there is no API to do that.

Also - just to note - using Json-RPC is no longer an option as it is currently removed from Confluence.

Best, Tobias

comments: author: Daniel Goldberg
body: So what is your recommended solution for syncing Gsuite groups and associating users to groups?


author: Tobias Anstett _K15t_
body: Hi Daniel,

Have you already had a look at Atlassian Access? It allows you to connect Identity Management systems.

\> <https://confluence.atlassian.com/cloud/user-provisioning-959305316.html>

However I am not sure if Google can act like this.

Furthermore you might try to use the Jira cloud API for groups if you also have a Jira subscription. I never tried it this way but as groups are managed for your company.atlassian.net subscription and not for each individual product this might work.

Best, Tobias


author: Daniel Goldberg
body: So if I understand correctly, if I have a Jira subscription that is jointly managed with my confluence subscription then I can create groups, associate users with groups and it will transfer over to the confluence subscription?


author: Tobias Anstett _K15t_
body: This is the basic idea for the workaround. As I said, I never tried this out ... I just know that you can manage groups independent of you application - thus the Jira API might be used as workaround.


Tags: api

cloud

confluence-cloud
Confluence Initial setup Error
Asked by Gnoarn:

Crashes in database setup. it does not matter if it is local database or mysql.

running on a vps with 2gb of ram.

There are no errors i could find in logs.

have tried a different browser.


Answers:
author: JP _AC Bielefeld Leader_
body: Hi Lee,

which Confluence version are you trying to install? Which OS are you using?

You can also check the hardware requirements:

<https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html>

Best

JP

comments: author: Gnoarn
body: I am attempting Confluence 6.14 on Centos 7 with java 8 201 and using the recomended MySQL J connector. have tried several of the answers i have found like clearing out the home confluence. xml and using the 42 j connector the latest in the version 5 is 47.

Thanks

Lee
avoid offset rows when row copy&paste
Asked by Lionel Riviere:

How can I avoid offset rows when doing rows copy\&paste when working in table with grouped cells ?

See problem bellow

COPY

![](blob:https://community.atlassian.com/2438f9c6-9ee4-4ac9-8f0e-3a9bb547b6c0)

PASTE, insert a new row but adds extra cells to the right of table and offset other rows ??

![](blob:https://community.atlassian.com/69947e86-7ff1-4954-9944-71e165e491c3)


Answers:
author: Tobias Anstett _K15t_
body: Hi [@Lionel Riviere](/t5/user/viewprofilepage/user-id/2659633),

I also often run into this issue...

The workaround I found for myself is putting a "x" into the last cell before marking it, afterwards copy\&paste of tables and rows works for me. Of course you'll have to remove the "x" afterwards again ;)

Best, Tobias

comments: author: Lionel Riviere
body: Hi Tobias, Can you elaborate? I tried the following but I still get offset cells (see red highlights)

Copy Table Row

![](blob:https://community.atlassian.com/847e2f74-6260-4bb9-8219-252d2422f715)

Paste Table row =\> creates offset cells ??(see red highlights)

![](blob:https://community.atlassian.com/b73d4f93-31d5-404c-b569-b6fb6827de0d)


author: Tobias Anstett _K15t_
body: Unfortunately your images are not shown - maybe yo need to upload them again.
base URL
Asked by Ajay Gupta:

I had Confluence working as sub-domain (confleunce.domain.com) with Let's-Encrypt.

I changed my URL to (<https://domain.com/path>), and updated base URL in setting etc. Everything work's fine except there is warning that "Not Secure site". Seems it is not recognizing certificates.

Can you point me to any document, for sub-directory + Let's encrypt certificates.

thanks.


Answers:
author: Bastian Stehmann
body: Hi [@Ajay Gupta](/t5/user/viewprofilepage/user-id/680836),

Did you add the certificate to your configuration.

Please check with the following documentation if you did everything

<https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html>


Tags: confluence-server

server
HTTP-Status-500-Cannot-call-sendError-after-the-response-has
Asked by Bruce Tian:

HTTP Status 500 - Cannot call sendError() after the response has been committed


Answers:
author: Nic Brough -Adaptavist-
body: Um, ok. I'd suggest you fix the server.

There is nothing else we can tell you without more context. Pasting an error message without any context or explanation is pretty useless, and in some cultures, asking questions like this is seen as downright rude.


author: Jared Brenner
body: Hi Bruce,

You may find it useful to review other users' questions about this topic. [Here](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=HTTP+Status+500+-+Cannot+call+sendError%28%29+after+the+response+has+been+committed+HTTP+Status+500+-+Cannot+call+sendError%28%29+after+the+response+has+been+committed) are the search results with this error message.

Good luck!
how do I test an installation?
Asked by clyde cat:

created new digital ocean droplet,

installed lamp (apache, mysql)

ran atlassian-confluence-6.14.0-x64.bin

browsed to site (sample.com:8090)

and got nothing.


Answers:
author: Nic Brough -Adaptavist-
body: You don't mention any attempt to start Confluence. I assume you answered "yes" to the question "start confluence?" at the end of the installation process - did that give you any errors?

Have you checked that Confluence is running? If it is running, or it is trying to start and then shutting down, then what does the log say the problem is? You can find that in \<confluence home\>/logs/atlassian-confluence.log
Update Confluence date picker format after updating language
Asked by Kevin Aung:

Our date picker (//) used to be in the format MM/dd/yyyy. I'm not sure when it changed but now the format is dd MMM, yyyy. I've updated my general settings to reflect MM/dd/yyyy which didn't update. Then I saw that we had our language set to English (UK). Changed this to English (US) but still doesn't update. Does anyone know how to update this? Do I have to reindex or something? Also, I've seen articles stating it honors the browser's language settings. This is also English (US) on Chrome.


Answers:
author: Shannon S
body: Kevin,

Which settings did you update, your personal settings, or the global settings?

* **Personal settings** : *<https://YOUR-INSTANCE.atlassian.net/wiki/users/viewmysettings.action>*
* **Global settings** : *<https://YOUR-INSTANCE.atlassian.net/wiki/admin/viewlanguage.action>*

I can confirm that if even if my global settings are set to English (UK), if I set my personal settings to English (US), then I get the English (US) date picker. After I made my change, I did have to manually refresh the page in my browser before editing a document, but the changes did show up.

Another question - now that you see your language as set to English (US), does the date picker show Sunday as your week start, or Monday?

Regards,

Shannon


Tags: cloud

confluence-cloud
Why do MacOS command symbols not appear in a pdf?
Asked by Ian Malott:

I made a list of hot keys and added the MacOS symbols next to the hot keys so new Mac users would be able to familiarize themselves with the symbols. My problem is, when I convert that document to a pdf the symbols disappear. I was wondering why this happens and if there is a way I can still have the symbols show up in the pdf?


Answers:
author: Nils Bier _K15t_
body: Hi [@Ian Malott](/t5/user/viewprofilepage/user-id/2564734),

I'd assume the font you're using does not support the mentioned characters. Maybe the information on this page [here](https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html) helps.

Alternativey you could also have a look at our [Scroll PDF Exporter](https://www.k15t.com/software/scroll-pdf-exporter), which allows you to further customize your PDF exports - both for Confluence Cloud and Confluence Server. Using the graphical template designer you can easily upload your font, and use it for your styles without the need to know any CSS.

Please feel free to try it out in the [Atlassian Marketplace](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence).

Cheers,  
Nils

comments: author: Ian Malott
body: This is very helpful! Thank you for the info!


author: Jared Brenner
body: Hi Ian,

Could you tell us a bit more about how the PDF is used on Confluence? Is it embedded in a PDF macro or is this an issue with the file preview feature? It would also be useful to know if you use Server or Cloud.

comments: author: Ian Malott
body: Sorry, I wasn't very clear. I'm not adding any PDFs on Confluence. I experience this issue when I export the page as a PDF document so I can share it. To answer your other question, I use the web version of Confluence which I believe would be the Cloud.
JSON's 'next': API request from Python (command line) prevent immediate access to certain content?
Asked by Emily Kern:

I've tried several API requests in the browser and get expected responses.

I try the same requests via Python's request lib and execute the script from the command line. However, I get empty results (though the request was registered as valid). I've set the limit to the max (500) and still get no results.

I understand that the limit refers to the number of items retrieved from the given request based on parameters, but I figured I'd try it out. At this point, I only need to retrieve 1 page so that I can do a POST request. I've tried hard-coding the page id so my API request looks like this:

<https://mybaselink.com/rest/api/content/pageidiwant>

That request successfully gets the page in the browser, but my Python script says the page does not exist. If my script doesn't see that the page exists, I'm assuming I can't POST to it.

Does this contradiction have to do with 'next' parameter found in large JSON files? Considering I've made specific arguments, I thought there would be a nonissue here.


Answers:
author: Tobias Anstett _K15t_
body: Hi [@Emily Kern](/t5/user/viewprofilepage/user-id/2505844),

You are basically doing a GET request for the content API /rest/api/content/\<YOUR_PAGE_ID\>.

If you execute the request from the browser it works because your user is authenticated respectively the browser has a valid cookie.

Executing the request without authentication context will return an error or 0 results because in this case "anonymous" can't see that page - thus it does not work in your script.

To provide this information please read the following articles:

- Confluence Cloud : <https://developer.atlassian.com/cloud/confluence/basic-auth-for-rest-apis/>

- Confluence Server : <https://developer.atlassian.com/server/confluence/using-the-rest-apis-prototype-only/>

Best, Tobias
View restricted users and Commenting (inline, page) in Confluence
Asked by Neal London:

If I restrict users to View on a Confluence page, will they still be able to add comments, either page or inline?


Answers:
author: Jonathan Smith
body: Hi [@Neal London](/t5/user/viewprofilepage/user-id/2657150),

Space tools / Permissions is where you assign the ability to add comments. If you restrict a page to where the user has "can view" access, they can still add an inline comment.

Once I removed the comment permission on space permissions, they no longer had the ability to comment.

- Jon

comments: author: Jonathan Smith
body: In short - Yes.


author: Neal London
body: Thank you. I also confirmed with a test of one user's view capabilities, but I did not know all the knobs, and how it applied to other types of users/groups.


author: Irina_Bel_Stiltsoft_
body: Hi [@Neal London](/t5/user/viewprofilepage/user-id/2657150) ,

Another case might be when you want to restrict viewing for specific comments on a page. Native Confluence Inline Comments don't allow to set visibility for inline comments on a page. The [Talk - Advanced Inline Comments](http://Talk%20- Advanced Inline Comments) app can address this case. For example, you can add specific users and/or groups to the conversation on a page and let only them view this online discussion and participate in it.

![Talk permissions.png](https://community.atlassian.com/t5/image/serverpage/image-id/179483i48DE86193BE2F6F4/image-size/large?v=v2&px=999 "Talk permissions.png")


Tags: comment

restriction
User list export from Confluence
Asked by Christine Cagakit-Ingco:

Hi Team,

We're doing some audit of users in our confluence_users list, I would like to know is there a way to export it from portal to an excel file or CSV file format? Thanks.


Answers:
author: Tad Foster
body: A server method...

1. Open a blank Excel sheet

Note: This was done in Confluence (Data Center) v6.15.4 and logged in as a Confluence Admin

2. Using KEYSIGHT ADMIN SUPPORT (v1.9.4) Free App; Note: version is not supported in DC. Go to the Active User List.

3. Let it completely generate the user table under "Has Logged In"

4. With your mouse, highlight the first couple of rows within the table.

5. Hold down the Shift key and scroll all the way to the bottom of the table and select the right-most table cell. (You should have all the fields in the table highlighted.) You can let go of your shift key now...

6. Copy "Ctrl C"

7. Go to your open Excel sheet and land your cursor in cell A2

8. Select Paste Options then select Paste Special... Then select the "Text" option (It should paste in the formatted rows below A2 and across)

9. Add the header in A1 and across(Count, Login Name, User Name, Last Login and Logged in X Days) to your list so you can sort and filter.


author: Scott Theus
body: Hi [@Christine Cagakit-Ingco](/t5/user/viewprofilepage/user-id/2397832),

You can export the users from the Site Administration tools if you are a site-admin. You'd go to user management, click on Export Users, and select check box for "Group Membership" and the drop-down for your Confluence Users group.

Hope this helps,

-Scott

comments: author: Bill Bailey
body: N.B. I think that only applies to the Cloud version. I don't find the same option for the server version.


author: Christine Cagakit-Ingco
body: Yes, same here, I don't see the option. Confluence version is 6.13.0


author: Scott Theus
body: In that case I think you need to use a third party app to export the users to CSV. There is a free one here:

[https://marketplace.atlassian.com/apps/126/bulk-user-upload-management-utility?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/126/bulk-user-upload-management-utility?hosting=server&tab=overview)

-Scott


author: Lasse Langhorn
body: Hi,

You can use the [Confluence User Export](https://marketplace.atlassian.com/apps/1221278/confluence-user-export) to do the export. It supports JSON, CSV, XML and XLSX.

Regards

Lasse Langhorn

comments: author: Lai Feng Min
body: hi Lasse

We tried this plugin in our on-prem Server instance and it is working great.

Currently this plugin can only be accessed by someone with System Administrator access. How do we allow access to someone with Confluence Administrator access?

Please advise.


author: Lasse Langhorn
body: Hi [@Lai Feng Min](/t5/user/viewprofilepage/user-id/3848125)

This is currently not supported but I will look into supporting this.

Regards

Lasse Langhorn


Tags: confluence-app

confluence-server

export

user
Migrate from self hosted to cloud (issue with image and Gliffy Diagrams)
Asked by Franck Fonke:

Hello,

Having issue migrating from self-hosted to the cloud, the image and Gliffy Diagrams are not been migrated

Self-hosted: License Information for Confluence 5.6.3.

Thanks for assistance!!

Regards


Answers:
author: Jared Brenner
body: Hi Franck,

You may wish to contact [Gliffy support](https://marketplace.atlassian.com/apps/254/gliffy-diagram-for-confluence?hosting=cloud&tab=support) to resolve the issue. If your image macro is also from an external developer you'll want to contact them for support.

Good luck!

comments: author: Franck Fonke
body: Thanks for the quick reply, I will be contacting them [Gliffy support](https://marketplace.atlassian.com/apps/254/gliffy-diagram-for-confluence?hosting=cloud&tab=support) for Gliffy image, but we also have a screenshot and normal images we uploaded and they are not showing as well on the cloud but instead the error "Unknown Attachment".

Could this be due to the Confluence version 5.6.3 ?


author: Jared Brenner
body: I'm not well-versed in migrations, but it's possible the same issue is preventing both the images and the Gliffy diagrams from being attached/linked. If Gliffy support is able to resolve this for you, please post the solution here for the rest of us :)
Image of Atlassian Boards?
Asked by Amanda Haffey:

Can you download an image of your atlassian products before you deactivate. We would like to come back to atlassian when our business need is greater but if we have to rebuild it from scratch again we will probably go with a different solution next time. We would rather preserve what we have done and come back to you soon.


Answers:
author: Tom Lister
body: Hi [@Amanda Haffey](/t5/user/viewprofilepage/user-id/1899807)

Depends on your timeline. Could you simply shut down your Jira server until you need to look at it again. If it is not too long you should be able to get a trial licence to enable you to get in and retrieve your work.

you can also keep the xml backup in your export directory and import it again when you start reevaluating.

theres always people here to help recover your system


Tags: jira
Shared file / pages
Asked by Paul Schnegelberger:

Unable to access a file and page electronically shared with me to both view and edit


Answers:
author: Prakash Palanisamy
body: Yes [@Paul Schnegelberger](/t5/user/viewprofilepage/user-id/2656832), I agree with [@Jared Brenner](/t5/user/viewprofilepage/user-id/2608000) access might be the issue. Please contact the **Space Admin** or **Confluence Admin** to verify your access to that space and the page(Sometimes page might be restricted irrespective of space access).

If not, please post your reply back with the exact error when you access the page.

-Cheers! Prakash


author: Jared Brenner
body: Hi Paul,

Do you have permissions for the space in which the page is hosted? That's been an issue for me before.


Tags: page
Could you please help me log in with my supplied credentials?
Asked by Rory Henneck:

![Bug Example.jpg](/t5/image/serverpage/image-id/44340i89842F5C76B78E6F/image-size/large?v=v2&px=999 "Bug Example.jpg")


Answers:
author: Jared Brenner
body: Hi Rory,

This is a general community forum - you'll probably want to submit a ticket to your company's help desk to resolve this issue. Once you're able to log in you may find it useful to come back and check through the resources here.

Good luck!
Can I archive a global template or move the template to another folder/category in confluence?
Asked by jill barkan:

We have global templates which we would like to archive and maybe use again in the future. We do not want users to see these templates when creating Content?


Answers:
author: Shannon S
body: Hi Jill,

You can disable the template.

* [Administering Site Templates](https://confluence.atlassian.com/doc/administering-site-templates-138439.html)

> To **disable** a template or blueprint across the entire Confluence site:
>
> * Choose the**cog icon ![](https://confluence.atlassian.com/doc/files/747833194/747833195/2/1517274813281/cog.png)** , then choose **General Configuration**
> * Choose **Global Templates and Blueprints**.
> * Choose **Disable** next to the template, page blueprint or space blueprint you wish to disable.
>
> Administrators can re-enable these templates and blueprints at any time.

Let me know if you have any trouble.

Regards,

Shannon

comments: author: jill barkan
body: The disable option is not available on the custom global templates we created.


author: Shannon S
body: That's odd.

Can you tell me what version of Confluence you're using, confirm that you are a Confluence administrator, and show me what the screen looks like without the ability to disable?

Shannon


author: jill barkan
body: sure will do.


Tags: confluence-server

server