youngmon/atlassian-qna huggingface dataset:
How to automate the creation of subtasks based on a date field
Asked by Javier Peraita:

Hello! Is it possible to **automate the creation of subtasks based on a date field**? I.e.: if we have the field "Due date" in an issue, it is possible to open a specific subtask X days before? (the time we determine)

For example:

- Due date: October 1st

- Automatic opening of subtask: 15 days before (September 15th)

**What would be the automation logic (trigger and date comparison)?**

Thank you very much!


Answers:
author: Vikrant Yadav
body: Hi [@Javier Peraita](/t5/user/viewprofilepage/user-id/5275170) For this you need to create a scheduled automation, which run everyday and check issue in which duedate is equal to currentdate+15. For those issue, it create a sub-task.

JQL : project = "PAA" AND duedate = startOfDay(15)  

![Screenshot 2024-08-06 at 6.40.34?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340246i073E55355821D3A4/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 6.40.34?PM.png")

comments: author: Javier Peraita
body: Hi [@Vikrant Yadav](/t5/user/viewprofilepage/user-id/1801711), thank you very much for your reply. I am testing this solution but it is not working. I have created several issues with different deadlines, however when I click on ***validate query*** I never get any results. I have also tried to validate it from the filters section in Jira and it doesn't return any results either.

I have tried another way of filtering (see attached image) and I have not been able to get it to work either. Can you think what could be wrong and how to solve it?

My Deadline field is a custom field of type date and time.

![image (5).png](https://community.atlassian.com/t5/image/serverpage/image-id/341164i594DCD2FDBA4CF14/image-size/large?v=v2&px=999 "image (5).png")


author: Vikrant Yadav
body: [@Javier Peraita](/t5/user/viewprofilepage/user-id/5275170) Are you filter those issues in which Deadline is greater then 15days from now via Issue Search or JQL ?

If those issues are visible via JQL then automation also validate the query ?   
Is validate query giving zero result ?


author: Javier Peraita
body: [@Vikrant Yadav](/t5/user/viewprofilepage/user-id/1801711) I am doing it with the JQL code but it does not return any result. Is it possible that it is because the field is date+time ?


author: Vikrant Yadav
body: [@Javier Peraita](/t5/user/viewprofilepage/user-id/5275170) It means no issues have Deadline greater than 15 days from now.

Try to create an issue with Deadline 27th Aug , then Do JQL search, issue would be visible.


Tags: automation

cloud

date

due-date

jira-service-management

jira-service-management-cloud

sub-task
Skip SSL verification
Asked by Leandro Feder:

Hello,

I'm experiencing issues with JiraCloud API call Endpoint:

<https://abcd.atlassian.net/rest/api/2/issue>

Every time I make the request it is not finalized because it was not able to create a secure SSL/TLS channel

I would like to know how do I skip this check directly in the API

Scenario, I need to create a card in Jira in an automated way, and this API does this function, but we are using an old and discontinued platform to make this request and there is no SSL option, I would like to know if there is any way to get around this through the body, header or url


Answers:
author: David Bakkers
body: > I would like to know how do I skip this check directly in the API

You can't. All communications with the REST API happens over SSL / TLS, and can't be 'skipped'.

Google*'jira cloud rest api TLS version'* to see the list of TLS versions supported. You need at least TLS 1.2 for Jira Cloud.


Tags: api

cloud

jiracloud
Problem Sharing Dashboard
Asked by Natalia Carrera:

Hi, completely newbie here! I was asked to make a Dashboard in Jira, so I made a Filter and then the Dashboard. I shared both of them to my manager, by putting her as a editor in the dropdown.

She received an email with the filter and saved it to her filters. Then she went to Dashboards, and the one I created was there, but there weren't any content. It said that the filter was non existent or private.

I feel like is because she actually does not have access to my filter but to a copy of mine. But we don't know how to do it properly.

Can you guys help me?

Thank you in advance.


Answers:
author: Jack Brickey
body: Hi [@Natalia Carrera](/t5/user/viewprofilepage/user-id/5561931) , you indeed need to insurer that you share the filter with the user, and also share the dashboard. Please see the image below for the location. The Viewer is required.  

![IMG_4431.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/340239i8FE77C6B99DF2E33/image-size/large?v=v2&px=999 "IMG_4431.jpeg")

comments: author: Natalia Carrera
body: Thank you! Solved.


author: Marc - Devoteam
body: Hi [@Natalia Carrera](/t5/user/viewprofilepage/user-id/5561931)

Check all the filters you have used on the dashboard and share those filters the same way as the dashboard itself.

See [manage filters](https://support.atlassian.com/jira-software-cloud/docs/manage-filters/)


Tags: cloud

jira-cloud
Personalized message when re-sending invitation
Asked by Pierangelo Repetti:

Hello,

sometimes people don't notice they received an invitation to join Jira or they just don't receive the email. You can then re-send the invitation from the user administration page. That page, though, lets you specify a custom message ("Personalize email invite") while the re-send function does not. Our custom message contains important information that gets lost when using the re-send.

Is there a way to personalize the re-send message ?

Thank you

Pierangelo


Answers:
author: John Funk
body: Hi Pierangelo,

I don't know of any way to do this. I suggest you open a support ticket with Atlassian to see what they say.

<https://support.atlassian.com/contact/#/>


Tags: cloud

customization

invitation

jira-cloud
Issue with billing address on billing page
Asked by Srinidhi Moodalagiri:

"Could not find an address for the street number provided"  

When I try to enter my US based office address, I get an error as stated. I can not proceed to the next step because of this. Does anyone know the solution?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please raise a ticket with our billing team at <https://support.atlassian.com/contact/#/>. Our billing team will be able to help you further. Thanks

![Screenshot 2024-08-07 at 12.09.02?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340418i2F531521F2A33850/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 at 12.09.02?PM.png")


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Cannot change project's default language
Asked by syed shameem:

Step by step procedure


Answers:
author: Shawn Doyle - ReleaseTEAM
body: It's under the setting cog, General Configuration -\> Internationalization

![internationalization.png](https://community.atlassian.com/t5/image/serverpage/image-id/340272i3B4BBDEC5CE19944/image-size/large?v=v2&px=999 "internationalization.png")

<https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-application-options/>


Tags: cloud

jira-cloud
Linking stories in Jira
Asked by rustin_binger:

I have 2 projects in Jira. Project 1 is the parent story. Project 2 will be the story or task linked to the parent story. Is it possible to have the comments from parent story included in the linked story or task?

Is there best practices for how to link stories between projects?

__PRESENT

__PRESENT


Answers:
author: Jack Brickey
body: Hi [@rustin_binger](/t5/user/viewprofilepage/user-id/5561914) , welcome to the community.

Just to clarify and get terminologies straight, I Think that you are saying you have two stories that you wish to link and the stories reside in different projects. Is that correct? Assuming so then your question is, can you include the comments from one story or task into the linked issue? And the answer to that would be yes, by using automation. You would set your trigger to comment added, and you would use conditions to qualify and verify that the comment is being made on the child issue, and if so, the action would copy the comment to the linked issue. There are quite a few posts in the community that discuss doing this very thing. It is worth noting that it doesn't matter whether the link issue was in a different project or not.

let me know if I'm on the right track here with what you're trying to accomplish and then maybe we can zero and on the automation role. Again there are a lot of posts that describe exactly how to do this in a community so you may want to search for something like " copy comments to linked issue".

comments: author: rustin_binger
body: Hello, Yes you are correct that the stories reside in different projects. The automation is where I will go to continue learning. Thank you for your assistance.


author: Jack Brickey
body: when I search in the Community here is the first one that turns up...

[Copy-Comment-to-linked-Issue-when-new-comment-is-added](https://community.atlassian.com/t5/Jira-questions/Copy-Comment-to-linked-Issue-when-new-comment-is-added/qaq-p/1604705)


Tags: cloud
What does it mean: 'order by rank'?
Asked by Andreas Kemper:

Hello everyone.  
My question relates to the ranking of issues in the boards.  
My customer wants to change the order of his issues in a (Scrum) board manually (via drag\&drop). When she tries to do this, she gets an error message. It says that manually changing the order only works if the board is sorted by ranking in ascending order.   
So I changed the board-Filter and now she can do the changes as she wants to.  

But what does that mean? What is the value behind 'Rank'?  
The Jira documentation says a lot about this. But unfortunately the documentation says nothing about which values are used to sort by 'Rank'.

Can anyone help and make me smarter? :-)

Best regards and have a nice rest of the week  
Andreas


Answers:
author: Walter Buggenhout
body: Hi [@Andreas Kemper](/t5/user/viewprofilepage/user-id/4995093),

I'm not quite sure what you would like to know. An issue's rank is literally what you can expect it to be: an indicator of its position relative to other issues in the database.

When you export the field to csv, you will see it is displayed as some sort of hash, composed of letters, numbers and special characters. You cannot manipulate the field in the Jira UI in any way other then by - indeed - dragging issues up and down, thus sorting them in the manual order you want to see them in. That's it, basically.

To enable this mechanism in a board, you effectively have to use the field as the only sort order of your board filter. This allows users to use the manual sorting of items on their boards. Any other / additional sorting option on another field (e.g priority or due date) applied to the board filter will overrule that capability.

Hope this helps!


author: Jack Brickey
body: Hi [@Andreas Kemper](/t5/user/viewprofilepage/user-id/4995093) , basically ranking allows you to order issues in your backlog by relative importance with the other issues in the backlog. Here is an article explaining more - [rank-an-issue](https://support.atlassian.com/jira-software-cloud/docs/rank-an-issue/)

comments: author: Jack Brickey
body: And if interested, Jira uses lexorank for ranking. Here is a good article I came across awhile back speaking to this - [lexorank-jira-ranking-system-explained](https://tmcalm.nl/blog/lexorank-jira-ranking-system-explained/)


Tags: cloud

jira-cloud
Issue getting site Admin info
Asked by Temitayo Ajayi:

Hello,   

We are currently having toubles with accessing the site admin as we don't know the email used in opening the atlassian account.   

When we try to escalate, you tell us to report to the site admin.   

We don't mind to get the mail address that was used to open the atlassian account, so that we can take further instructions from there


Answers:
author: Andy Heinzer
body: Hi [@Temitayo Ajayi](/t5/user/viewprofilepage/user-id/5561906)

I took a look at your site and I can see your site-admin has the same email domain as your account does here in Community. While I can't disclose the full name of that person here in Community, the name fits the pattern of Ma\*\*\*\* Yu\*\*\*

If this is insufficient to determine who the user is, I'd recommend going to https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account

This form should still allow even free end users to create a ticket with our Customer Advocate team that should be better able to disclose more information here to you. So far I have not found any existing support cases created under your account yet.

comments: author: Temitayo Ajayi
body: Yes, I was on a call today with Mariam and she is the Jira admin, she is also blocked as she also doesn't have access to the Atlassian admin.   

She is to hand over administrative rights to me but she is also told to contact Atlassian admin to do this, which is where the bottleneck likes.


author: Temitayo Ajayi
body: Thank you [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)   

I was able to get help from the support team.   

Many thanks to [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) [@John Funk](/t5/user/viewprofilepage/user-id/7148)


author: Jack Brickey
body: Hi [@Temitayo Ajayi](/t5/user/viewprofilepage/user-id/5561906) , did your org admin leave the company? If so you can reach out to Atlassian support for assistance - <https://support.atlassian.com/contact/>

if you can access the user management section (click on the cog/sprocket in upper right and see if User management is there for you) then you can search for users that have admin role.

comments: author: Temitayo Ajayi
body: Hello [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)   

Yes. I've tried reaching out to support for assistance but to no avail. They keep referring me to the community for support


author: Temitayo Ajayi
body: Even with Jira admin rights, i'm still stuck but I can't still access the teams list to know the email that was associated.


author: Jack Brickey
body: Ah, you are on free instance. John has flagged the post so hopefully someone can provide assistance.


author: Temitayo Ajayi
body: Yes, we are currently on the free instance as I just started using it for the team. We have already maxed out the free instance and can't go further if we can't access admin features


author: John Funk
body: Hi Temitayo - Welcome to the Atlassian Community!

We'll see if we can get you some help here.


Tags: atlassian-account

cloud

jira-cloud
Filter newest first on done column
Asked by Kelsey Sims:

Hello,

Is there a way to filter newest first on the 'done' column in a sprint board? We would like to see the newest tasks marked as complete at the top of the board so it is easy to see what ticket has been delivered most recently.

Is anyone aware of a filter to do this? we have explored but it seems like there is not a way to have newest first on just the done column within the board

Thanks


Answers:
author: John Funk
body: Hi Kelsey - Welcome to the Atlassian Community!

I would suggest you apply a Quick Filter to the board instead of changing the ORDER BY in the filter. Use something like:

status = "Done" AND status CHANGED AFTER startOfDay(-1)

This will show you all of the issues that moved to Done yesterday and today


author: Walter Buggenhout
body: Hi [@Kelsey Sims](/t5/user/viewprofilepage/user-id/5561903) and welcome to the Community!

No, you're right. That is not possible. The applied sorting applies to all issues on your board and should - in most cases - be based on issue Rank to allow users to manually reorder items on the board.

However, when you search for issues in the issue navigator you can use *"Status = Done ORDER by Resolved"* to find a list of Done issues. Adding *ASC* or *DESC* changes the order as required.

If you save that filter, you can even add it to a *Filter Results* gadget on a dashboard to keep a clear view on the most recently completed work.

Hope this helps!


author: Sreenivasaraju P
body: Hi [@Kelsey Sims](/t5/user/viewprofilepage/user-id/5561903) ,

You can try by updating filter query of your board. You can add order by updated in your query and check.

ORDER BY updated DESC


Tags: cloud

jira-cloud
Image issue.
Asked by Bhavesh Chaudhary:

One of our user is facing issue will opening the image it showing us the Black and after download the image its opening.   

<br />

<https://avendatagroup-my.sharepoint.com/:v:/g/personal/harsha_waklekar_avendata-group_com/EQsOGWiOkThDlkUA-C6Njz0B6Ce28aor5FInnheQIfUPWw?e=4dfCAK>


Answers:
author: Vronik
body: Hi

Have you checked that you have sufficient permissions to access the site?  
Because this is from Sharepoint, not Atlassian.

Regards


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Dashboard with many gadgets tries to load them all at once causing "Insufficient Resources" error
Asked by Bartosz Osinski _Appfire_:

Hello, when there is a lot gadgets on the dashboard (It occurs for 7 or more gadgets) some of them do not load, and in the devtools console I see "Insufficient Resources" errors.

![Screenshot 2024-08-06 at 13.14.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/340233i3D21F61D22CB93A7/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 13.14.18.png")

Some gadgets load, but some just stays blank.

I've seen this bug:

<https://jira.atlassian.com/browse/JSWSERVER-16791>

But it says that it is fixed, and to see the fix jira needs to be started with

```
-Datlassian.dev.mode=false
```

but it did not work, I still see these errors.

I tested it on Jira v8.22.0.

Is there some fix for that, or is there a reported bug?


Answers:
author: Florian Bonniec
body: Hi [@Bartosz Osinski _Appfire_](/t5/user/viewprofilepage/user-id/5561862)

Did you restarted the application after adding the jvm param ?

Regards

comments: author: Bartosz Osinski _Appfire_
body: I restarted it, same result. Also, this time I tried it on Jira v9.9.0


Tags: data-center

jira-data-center

jira-server

server
Unable to access skala.atlassian.net
Asked by zslicense:

Hello Team,  

Our team have an admin rights on SKALA workspace but we are unable to access

skala.atlassian.net URL.


Answers:
author: Dan Breyen
body: Hi [@zslicense](/t5/user/viewprofilepage/user-id/1353078) welcome to the community. You may want to contact [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) to assist with this access issue.


Tags: cloud

jira-cloud
Struggling with Filter Issue Scope (AQL)
Asked by Jacek:

Hi

Once again I am struggling with the Filter issue scope for a custom field, maybe someone can help me a bit.

Following situation:

* Custom Field is created and visible in the issues in Service Desk (only for technicians)
* Assets are created for exactly this case
  * Assets are Providers with
    * Mobile Plan Providers
    * Plans
* Every User which has a mobile plan, has the mobile plan added manually to the Asset Employee and its visible und the employee itself
* The Plans are in dependancy with the mobile Plan Providers
* No special "assigned to" how known for the Laptops for employees

Actually the configuration for the Custom Field looks like  

![SCR-20240806-lvfj.png](https://community.atlassian.com/t5/image/serverpage/image-id/340232i59C5FE16168129BD/image-size/large?v=v2&px=999 "SCR-20240806-lvfj.png")

I am not able to find the AQL to show the correct plan for the user which has created the issue. Actually i can choose the plans which are created as assets in the providers schema.

Trying for example:

**Filter issue scope (AQL):** "Assigned User"."Atlassian Account ID"=${reporter}

which i have for the laptos doesnt work.

I appreciate for any help

Thank you in advance


Answers:
author: Jacek
body: Found the solution. THX


Tags: cloud

jira-service-management

jira-service-management-cloud
In JIRA data center when sprint completed i need overall summery in document automatically?
Asked by M Sunil Kumar:

Hi,

Hi,

In JIRA data center when I completed a sprint I need overall summery of that sprint in separate document should trigger automatically in confluence?

Regards,

Sunil Kumar M.


Answers:
author: Aron Gombas _Midori_
body: You can absolutely do this with an automation rule!

Tips:

* Using the "Sprint created, started or completed" trigger, you can start an automation rule.
* Using the "Send web request" automation action, you can connect to the Confluence REST API and create a page.

See: <https://confluence.atlassian.com/automation/set-a-rule-to-create-a-confluence-page-1206784954.html>


author: Carla Ann Rowland
body: When you complete a sprint jira will ask you if you want a retrospective. It is in jira not confluence. You can create a confluence page but it is not automatic: .<https://confluence.atlassian.com/jirasoftwareserver0820/completing-a-sprint-1095248719.html>


Tags: jira-server

server
Is there an existing Jira Resource Management plugin that we can use
Asked by Arindam Banerjee:

We have a use Case with needing to do resource tracking across multiple teams and thir allocation on JIRA issues on a monthly basis. Is there a plugin to do that from where we can create dashboards and views around utilization/ availability etc.. ?


Answers:
author: Kate Bulei _Reliex_
body: Hi [@Arindam Banerjee](/t5/user/viewprofilepage/user-id/4430575)   
You may check out our app - [ActivityTimeline](https://marketplace.atlassian.com/apps/1220860/activitytimeline-resource-planning-time-tracking?hosting=cloud&tab=overview), as it provides clear visibility of your resources' activities \& utilization, effortless team/individual allocation, as well as advanced time tracking and reporting.


author: mai.anh
body: [Team Board](https://marketplace.atlassian.com/apps/1223423/resource-planning-management-for-team-project-program?hosting=datacenter&tab=overview) may help you. It provides easy resource planning, time tracking and task scheduling. I'm using it to manage my dev team.
Install Jira Work Management on our server
Asked by Muhammed Kalte:

Hello,

We want to install the Jira Workmanagement program on our own server, in our company with less than 10 people, can we install it for free? If we can install it for our own server, from which address can we download the installation file?

Thanks


Answers:
author: Alexis Robert
body: Hi [@Muhammed Kalte](/t5/user/viewprofilepage/user-id/4430346) ,

Jira Work Management is only available for Cloud : [https://www.atlassian.com/blog/announcements/introducing-jira-work-management#:\~:text=Jira%20Work%20Management%20is%20available%20for%20everyone%20today\&text=All%20project%20data%20and%20settings,Jira%20Work%20Management%20for%20free](https://www.atlassian.com/blog/announcements/introducing-jira-work-management#:~:text=Jira%20Work%20Management%20is%20available%20for%20everyone%20today&text=All%20project%20data%20and%20settings,Jira%20Work%20Management%20for%20free).

Let me know if this helps,

--Alexis

comments: author: Muhammed Kalte
body: Hi [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386) ,

Thanks for your good comment :)


author: John Funk
body: Hi Muhammed - Welcome to the Atlassian Community!

As [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386) said - this product is only available for Jira Cloud. But you can setup a Cloud instance for free (up to 10 users) and use it on the Cloud.

comments: author: Muhammed Kalte
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

Thanks for helping :)