youngmon/atlassian-qna huggingface dataset:
Incorrect Scope Errors When Creating Webhook for Sprint Updates via POST AP
Asked by snehilsankalp:

I'm currently working on setting up a webhook to receive sprint updates through the Atlassian API using a POST request. However, I'm encountering issues with scope permissions, specifically receiving "incorrect scope" error

Api endpoint - rest/webhooks/1.0/webhook

{

"name": "Sprint Update Webhook",

"url": "<https://myserver.com/webhook>",

"events": \[

"jira:issue_updated",

"sprint_updated"

\]

}


Answers:
author: Jason Kaufman
body: Based on the information provided, it seems you're encountering scope permission issues when trying to create a webhook for sprint updates. Here are some key points and suggestions to address this:

1. Required Scopes:
   * To create a webhook, your app needs the `manage:jira-webhook` scope.
   * For the `jira:issue_updated` event, you also need the `read:issue-details:jira` scope.
   * For sprint-related events, you may need additional scopes related to Jira Software features.
2. Sprint Events:
   * The `sprint_updated` event you're trying to use is not a standard Jira webhook event. Instead, you should look for Jira Software-specific events related to sprints.
3. Correct Event Names:
   * Ensure you're using the correct event names as defined in the Jira API documentation. For sprint-related events, you might want to look into Jira Software-specific webhook events.
4. Permissions:
   * Make sure the user or app making the API request has the necessary permissions. Typically, admin-level access is required to create webhooks.
5. OAuth 2.0 or Connect App:
   * Ensure you're using either an OAuth 2.0 or a Connect app, as these are required for registering webhooks dynamically via the REST API.
6. API Endpoint:
   * The endpoint you're using (`rest/webhooks/1.0/webhook`) seems correct, but double-check it against the latest Jira API documentation.

Suggestions:

1. Review your app's scopes and ensure all necessary ones are included, especially those related to Jira Software and sprint management.
2. Check the Jira Software documentation for the correct event names related to sprint updates.
3. Verify that your authentication method (OAuth 2.0 or Connect app) is correctly set up with the required scopes.
4. If you're not an admin, consult with your Jira administrator to ensure you have the necessary permissions.
5. Consider using the Jira Software REST API documentation to find the correct endpoints and event names for sprint-related webhooks.


Tags: cloud

forge

jira-cloud

webhook
Need Resolution Screen to pop-up when user transitions story to Done
Asked by GlenellRosburg:

My Resolution screen isn't popping up when users transition their stories to Done. Can you help me figure out what I need to change to allow the pop-up to appear?  

![Resolution.png](/t5/image/serverpage/image-id/330045i0CC0D4CF4FD413A8/image-size/large?v=v2&px=999 "Resolution.png")


Answers:
author: GlenellRosburg
body: Trudy! Thank you for the quick response. Based on your feedback, I was able to resolve the issue. I have 2 transitions to Done. Only 1 of the transitions had the Resolution screen attached. Once I added the Resolution screen to the second transition, everything worked as expected. :)


author: Trudy Claspill
body: Hello [@GlenellRosburg](/t5/user/viewprofilepage/user-id/4760526)

Can you show us the entire workflow diagram for this workflow?

Is this workflow used by the issue type where the screen is not appearing? Can you show us the Workflow Scheme, and tell us the issue type where the screen does not appear during the transition.

The screen may not display if

1. There is more than one way to transition to the destination status, and the screen may not be on the transition that you used.

2. The workflow that you updated may not apply to the issue type you transitioned.

comments: author: Trudy Claspill
body: I'm glad I was able to help you solve your problem, [@GlenellRosburg](/t5/user/viewprofilepage/user-id/4760526)

Please consider clicking on the Accept Answer button above my first response to mark your post as Solved. That helps other searching the community find the posts that have validated solutions.


Tags: cloud

jira-cloud
jira PLAN IS THROWING ERRORS
Asked by Shikha Vashistha:

[https://jiradc-awm.prod.aws.jpmchase.net/secure/PortfolioPlanView.jspa?id=4642\&sid=4496#plan/backlog](https://jiradc-awm.prod.aws.jpmchase.net/secure/PortfolioPlanView.jspa?id=4642&sid=4496#plan/backlog)

Link is throwing error that i cant understand


Answers:
author: Nicolas Grossi
body: [@Shikha Vashistha](/t5/user/viewprofilepage/user-id/5521438) Welcome!. Could you please paste the error here ? We have no access to your instance

Nicolas

comments: author: Carlos Garcia Navarro
body: Welcome! And can you please also add more details about what you're trying to do, and if it was working before?


Tags: cloud

jira-cloud
Card colors not showing up on menu
Asked by Daniel Entelis:

Hi

I am using jira free and just opened up a board for my team and I dont see "Card Colors" option when i enter "Configure board"

As shown here:

![jira.png](/t5/image/serverpage/image-id/330030iCBFAD99A87799A61/image-size/large?v=v2&px=999 "jira.png")

Any help?


Answers:
author: Valerie Knapp
body: Hi [@Daniel Entelis](/t5/user/viewprofilepage/user-id/5521580) , welcome to the Atlassian Community and thanks for your question.

Setting the card colors is only possible in company-managed software projects, not team-managed. The menu you are showing is from a team-managed project.

If you are a system admin, you can create a company-manged project, where you will have this possibility to configure the board.

<https://support.atlassian.com/jira-work-management/docs/learn-how-company-managed-and-team-managed-projects-differ/>

Here /\\ is some documentation which explains the differences between team and company managed projects.

Hope this helps.

Cheers


Tags: cloud

jira-cloud
Can I create a column for the url link to the issue when I pull Jira into a csv?
Asked by McKenna Hogan:

Hi,

I often pull my jira data into excel through a csv. I have columns set up such as Issue key, summary, issue type, etc.....

Is there a way to pull a column for the url to the issue? So that I can migrate straight from excel to jira when we are looking over the excel document? I know I can string aggregate in excel to create the url but I'm wondering if there is a way to do it straight from jira. When I look up "link" or "url" in configure columns, I don't get any options that suit what I want.

![Screenshot 2024-06-14 160135.png](/t5/image/serverpage/image-id/330006i54846B7F9623583B/image-size/large?v=v2&px=999 "Screenshot 2024-06-14 160135.png")


Answers:
author: Mikael Sandberg
body: the short answer is no, not unless you have an app that supports it (I can't remember if Better Excel exporter did it or not), you create your own app that uses the API or you have access to Analytics. The issue key is a combination of the display name and the URL that is combined in the GUI.


Tags: cloud

jira-cloud
Setting QA Assignee via Round Robin, but QA Assignee should != Developer
Asked by leigh_villahermosa:

Hey There!

My team has a Jira cloud project and I'm looking to configure an automation that does a couple of things:

* When Status = In Review and Label = Ready_for_QA, the following occurs:
  * Assign the Issue based on a Round Robin pool
    * The QA Assignee should != the user in the Developer (custom) field
    * If they =, it should route to the next person in the queue
  * Based on the new Assignee, sets the QA Assignee (custom) field
  * Sets a comment letting the new QA Assignee the ticket is Ready for QA

I need a little help cleaning it up and I'm running into the issue of the automation assignee it to the person in the Developer (custom) field who understandably should NOT QA their own ticket.

Showing below how the automation is currently written:

![Screenshot 2024-06-14 at 2.54.03?PM.png](/t5/image/serverpage/image-id/330004iE54047CD1CAE671A/image-size/large?v=v2&px=999 "Screenshot 2024-06-14 at 2.54.03?PM.png")

Any help or advice greatly appreciated! Thank you \<3


Answers:
author: Mikael Sandberg
body: Because of the way the assignee via round-robin works I don't think there is much more clean up you can do. Unfortunately there isn't a way to get the user who would be next in the round-robin so you could compare if that user is the same as the developer.


Tags: cloud

jira-cloud
Duplicate entries when grouping by Components in Timeline
Asked by rstrutt:

Hi,

I have a**Top Level Planning** project that I'm using to sit above several other projects to bring together an overall timeline that I'm using the **Timeline** view to manage/visualize.

I'm using JIRA **Components** to categorize the **Initiatives** in that project, and then grouping by those Components to logically separate my Timeline view.

The issue that I'm having is that if I include the Epics/Stories/Tasks/Subtasks in the Timeline, I get a separate version of each Initiative in a group called **All Other Issues**containing the expandable hierarchy. Presumably because the Epics/Stories/Tasks/Subtasks don't (and can't) share the Component used by the Initiative and defined by the Top Level Planning project.

Here's a concrete example;

* The TOC-17 Initiative appears once under the "EX... " Component that it's been grouped by
* But it Also appears under "All Other issues" group, along with the hierarchy of Epic-\>Story from the separate RP project

![2024-06-14 16_27_49-Timeline - TOC plan - Plans - Jira.png](/t5/image/serverpage/image-id/329995i0785531828169A27/image-size/large?v=v2&px=999 "2024-06-14 16_27_49-Timeline - TOC plan - Plans - Jira.png")

The behaviour that I was hoping for is that the Initiative is grouped, once, by the Component, and that group is expandable to see the hierarchy.

As it stands, you can't drill into a grouped Initiative to understand the underlying structure without going to find the second copy of it it in the "All other Issues" group.

Hope that's clear! I appreciate any help or advice.

Thanks.


Answers:
author: rstrutt
body: I reported this to support. There isn't really a workaround at the moment. They've created this feature request to track it;

<https://jira.atlassian.com/browse/JSWCLOUD-26861>


author: Nicolas Grossi
body: [@rstrutt](/t5/user/viewprofilepage/user-id/5521366) Welcome! Did you contact support for this ?

Nicolas

comments: author: rstrutt
body: Hey [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) , thanks. No, I've not raised a support ticket yet, was wondering if I was doing something stupid!


Tags: cloud

grouping

jira-cloud

timeline
How to make a replace account id with the user mentioned in a comment?
Asked by Raven Clarke:

I am trying to set up a rule that sends an email whenever a comment is added to a ticket. When a user is @ mentioned in the comment, the account id is included in the email notification. I need to replace the account id with the actual user who is mentioned in the comment.

What I have so far (from other community posts) is how to detect if an account id is included in the comment. I'm just looking for some type of expression that will convert the account id to the user's name who is mentioned.

![Screenshot 2024-06-14 152434.png](https://community.atlassian.com/t5/image/serverpage/image-id/329991iC728C9165D130466/image-size/large?v=v2&px=999 "Screenshot 2024-06-14 152434.png")


Answers:
author: Bill Sheboy
body: Hi [@Raven Clarke](/t5/user/viewprofilepage/user-id/5521333) -- Welcome to the Atlassian Community!

When you only have the accountId value from a mention, the other user data is not available for use: displayName, emailAddress, etc.

A few possible workarounds are:

* use the [Send Web Request action to call the REST API](https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828) to [search for the user](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-get) by their accountId, and the other attributes will be available in the response
* add a user-select, custom field specifically for the purpose of converting id values to user data
  * action: set the custom field to the id value
  * action: re-fetch the issue to reload the data
  * action: now the data is available with {{issue.*yourCustomField*.displayName}}
* if you only have a few users, use a Lookup Table to get the information

Kind regards,  
Bill

comments: author: Raven Clarke
body: Thank you [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)! I will try the Lookup Table solution and see where that gets me.

Raven


Tags: cloud

jira-cloud
Issue transition condition is there but not working as expected
Asked by Jet:

I have workflow A and Workflow B in a single project. I want to transition step 2 to step 3 in workflow A only when workflow B is in step 2. Is there a way to achieve this?

I tried to add the condition Update parameters of the Sub-Task Blocking Condition Condition for this transition (Condition to block parent issue transition depending on sub-task status) but workflow A is able to transition to Step 3 even though the workflow is not in step 2.

Note: Workflow A has Epic; Workflow B has task and Sub task defined

Not sure where I am going wrong. Could anyone help me with this one?


Answers:
author: Trudy Claspill
body: Hello [@Jet](/t5/user/viewprofilepage/user-id/5521342)

Welcome to the Atlassian community.

That condition will work only for the issue that is the direct parent of subtasks. It will not work to limit the transition of an Epic based on the child issues of the Epic.

There is not a native workflow condition or validation for what you want. It can be done with certain third party apps.

You could also consider using Automation Rules to track the transitions of the child issues, and update a flag/field in the parent Epic that could be used in the Epic workflow in a condition to block the transitions.


author: Maciej Dudziak _Forgappify_
body: Hi [@Jet](/t5/user/viewprofilepage/user-id/5521342)

If you are looking for an easy way to block the transition of child issues when their parent is in a certain status or status category, please consider Linked Issues Validator, which is a part of [Workflow Building Blocks for Jira](https://marketplace.atlassian.com/apps/1233642/workflow-building-blocks-for-jira?hosting=cloud&tab=overview) app.

With a wizard-like UI, you can select options that represent your case. You can choose relations from: sub-tasks, parent issues, epic children, and linked issues.

Btw, I am from Forgappofy, the vendor of the app.

I am leaving a link to the [app's documentation](https://docs.forgappify.com/workflow-building-blocks-for-jira) if you are interested.

Cheers


author: Ash Yadav
body: Hi [@Jet](/t5/user/viewprofilepage/user-id/5521342)

You're going to want to use either the built-in automation within Jira or the likes of scriptrunner (3rd party plugin).

Let's assume workflow A has the following 3 steps:

To do -\> In Progress -\> Done

And workflow B also has:

To do -\> In Progress -\> Done

You'll want your automation to trigger on "Issue Transitioned", This will apply to when an issue is transitioned using workflow B.

From there you'll need to specify a condition, we'll use "Related Issues condition" and set it to Epic, followed by an action to transition the issue and specify the status.

I'd recommend starting with this for more guidance: <https://support.atlassian.com/cloud-automation/docs/create-and-edit-jira-automation-rules/>

KR,

Ash


Tags: cloud

jira-cloud
What is the best way to use addresses in Trello cards for directions?
Asked by Doug Picatti:

I use Trello cards for work orders. I have been using your address button which is awesome on a desktop but cannot figure out how to use that field for navigation in the field. What is the best use case for address navigation from Trello mobile?


Answers:
author: milynnus
body: [@Doug Picatti](/t5/user/viewprofilepage/user-id/5124785)

You launch a map app on your mobile when touch map on card from your mobile Trello app. Touch the location pin on the map app and you will be presented with the option to get the directions from your current location.

comments: author: Doug Picatti
body: Perfect! I see it now. Thank you.
Does trello have a phone number field?
Asked by Doug Picatti:

We use our Trello cards as work orders. I cannot find a phone number field that allows my technicians click to call functionality on their phones from Trello. Any ideas? Am I just missing something?


Answers:
author: milynnus
body: [@Doug Picatti](/t5/user/viewprofilepage/user-id/5124785)

Just tested. A custom text field that has a + in front of it will be recognised as a telephone on an iPhone.

comments: author: Doug Picatti
body: I cannot get this to work. What exact format do you use? I did learn if you use a phone format in the description field it is click to call (xxx) xxx-xxxx


author: milynnus
body: [@Doug Picatti](/t5/user/viewprofilepage/user-id/5124785)

What had worked for me was to include +65 for my country's code.


author: Doug Picatti
body: Thank you.
Move cards within multiple workspaces?
Asked by Talia Harvey:

My company is looking to create more workspaces and upgrade our plan to an enterprise plan. We will need some lists and cards to be moved between the multiple workspaces. Is this possible before we commit to upgrading our plan?


Answers:
author: Dreamsuite Mike
body: Hi [@Talia Harvey](/t5/user/viewprofilepage/user-id/5160438)

You can move cards between workspaces and without any limitation if you are on an enterprise plan.

If you want further confidence in testing this, you can create 2 separate workspaces, enable the 14 day free premium trial on both and test everything you want to test before committing to upgrading to enterprise
Anyone know how to see who delete a workspace?
Asked by Cristian Chicharo:

I received an email that some of my boards had been closed because the workspace had been closed, there are several people in my organization including exmembers who could have deleted that workspace, is there any way to know who it was?


Answers:
author: Brant Schroeder
body: [@Cristian Chicharo](/t5/user/viewprofilepage/user-id/5255856) Welcome to the Atlassian community

There is nothing that you would be able to see. Submitting a support issue Atlassian might be able to see that. You can submit a support issue here <https://trello.com/contact#/>

I would recommend keeping the number of individuals with this capability very low and removing old employees.
Can I get an email notification when a sticker is added or removed to a card?
Asked by adriannerondon1:

Hi, I am on the free version and we use "stickers" on cards. I am set up to receive email notifications on comments, etc...however, I don't seem to get email notifications when there is sticker activity. Is that possible? How? Thanks!


Answers:
author: Dreamsuite Mike
body: Stickers are more a "Fun" feature than something that is traceable or used to trigger an action.

You could replace the action of adding a sticker and instead use a button or other trigger.

An example of a button command:  
![Screenshot 2023-06-29 103438.png](https://community.atlassian.com/t5/image/serverpage/image-id/265773i2FD4CB9C1F524100/image-size/large?v=v2&px=999 "Screenshot 2023-06-29 103438.png")This allows you to still use stickers but the marking of a due date complete will create a notification...

You could do the same with an automation rule, a couple of examples are below:

> When a card is moved to list "Done", mark the due date as complete and add the check sticker to the card

> When a green "Done label is added to a card, mark the due date as complete and add the check sticker to the card

> When a green "Done" label is removed from the card, mark the due date as incomplete and remove the check sticker from the card
trello card sharing
Asked by chrissi:

Can one card be shared onto 2 lists and keep same number ?


Answers:
author: Dreamsuite Mike
body: Hi [@chrissi](/t5/user/viewprofilepage/user-id/5255700) What number are you talking about and what is your use case?

comments: author: chrissi
body: sorry do not know how to explain. just need to share the same card to two categories. like if i have made one card I want to share onto 2 separate lists. sometimes i need to assign 1 card to multiple lists.
Como colocar em portugu?s as respostas de texto geradas pelas vari?veis autom?ticas do trello?
Asked by Eduardo Lucas Laurindo Romualdo:

Estou utilizando um gatilho de mandar mensagem para um canal do Slack, ao dar check em um item, por?m a resposta vem em ingl?s, como coloc?-la em portugues?


Answers:
author: Sal
body: Oi [@Eduardo Lucas Laurindo Romualdo](/t5/user/viewprofilepage/user-id/5255625)! Infelizmente n?o tem como tu mudar o idioma de como as mensagens s?o enviadas para o teu canal do Slack para o Portugu?s Brasileiro. Por?m, voc? pode customizar as mensagens que ser?o postadas no teu canal do Slack, e assim voc? pode fazer com que elas estejam em Portugu?s Brasileiro ao inv?s do Ingl?s. Espero que eu tenha ajudado!
Como dar Check automaticamente em uma outra lista
Asked by Eduardo Lucas Laurindo Romualdo:

Gostaria de saber como acionar a automa??o de dar check em um item da checklist ap?s apertar check em uma lista diferente (como se os itens estivessem linkados)


Answers:
author: Sal
body: Oi [@Eduardo Lucas Laurindo Romualdo](/t5/user/viewprofilepage/user-id/5255625)! Voc? pode fazer o uso da ferramenta de Automa??o para linkar dois cart?es juntos no teu quadro para que quando uma a??o feita no cart?o A seja refletida em um cart?o B no mesmo ou em outro quadro. Se tu quiser saber mais, eu te recomendo dar uma olhada nesses artigos abaixo:

* <https://support.atlassian.com/trello/docs/mirroring-cards/>
* <https://support.atlassian.com/trello/docs/synchronizing-cards/>

Espero que essa informa??o te ajude!
Github power up not working
Asked by David Feetenby:

Good afternoon, i'm having lots of trouble using the github powerup. It is enabled on the board and working fine for other users. However, mine is simply not working. I have authorised it, as i can see in my github. But, when i go to add a branch/commit etc. It still shows the 'Link your github' option. When i click this, it just loads a blank white pop up which then closes and nothing else happens.  

I have tried deauthorising the app in github and reauthorising it through trello, however the problem just persists.


Answers:
author: Theodoro Reato
body: Hey David,

Since there are currently no other reports of this issue on our end, I believe troubleshooting your browser would be the best path,

Make sure you're using a \[supported browser like Safari, Chrome, Firefox, or Edge\|<https://help.trello.com/article/735-what-browsers-and-mobile-platforms-does-trello-support>\]

Could you clear the cache and cookies? This could solve problems like the one you described, this article has more details about it: <https://support.atlassian.com/trello/docs/trouble-attaching-from-google-drive/>

Let me know if it works.

comments: author: David Feetenby
body: This fixed the issue


Tags: git

github

power-up