Gliffy Plugin Issue in Production.
Asked by Nitin Kumar:

Hi . I have installed Gliffy integration plugin version 6.1.2 on Confluence 5.1.5 in May this year. It was working fine but after a weekend restart, it suddenly has stopped working . The issue is similar to

[](https://jira.gliffy.com/browse/GCONF-1438)<https://jira.gliffy.com/browse/GCONF-1438>

Is it fine if I uninstall and re-install Gliffy plugin as suggested in this bug. Will I loose any of the work done using this plugin.

I have it installed in SIT with same configuration and it works fine , though SIT has not been started recently. It also works fine in Dev on Confluence 5.5 after weekend restarts.

Please advice.

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```
2014-07-20 23:46:49,652 ERROR [main] [plugin.osgi.factory.OsgiPlugin] enableInternal Detected an error (BundleException) enabling the plugin 'com.gliffy.integration.confluence' : Unresolved constraint in bundle com.gliffy.plugin.confluence.gliffy-confluence-plugin [172]: Unable to resolve 172.0: missing requirement [172.0] package; (&amp;(package=com.atlassian.confluence.plugins.index.api)(version&gt;=1.0.1)).  This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see http://confluence.atlassian.com/x/1xy6D2014-07-20 23:46:49,653 WARN [main] [plugin.osgi.factory.OsgiPlugin] enable Unable to enable plugin 'com.gliffy.integration.confluence'com.atlassian.plugin.osgi.container.OsgiContainerException: Cannot start plugin: com.gliffy.integration.confluence	at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:445)	at com.atlassian.plugin.impl.AbstractPlugin.enable(AbstractPlugin.java:237)	at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:114)	at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:99)	at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:725)	at com.atlassian.plugin.manager.DefaultPluginManager.init(DefaultPluginManager.java:178)	at com.atlassian.confluence.plugin.ConfluencePluginManager.init(ConfluencePluginManager.java:205)	at com.atlassian.confluence.plugin.PluginFrameworkContextListener.contextInitialized(PluginFrameworkContextListener.java:52)	at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4205)	at org.apache.catalina.core.StandardContext.start(StandardContext.java:4704)	at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)	at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)	at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)	at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)	at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)	at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)	at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)	at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)	at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)	at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)	at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)	at org.apache.catalina.core.StandardService.start(StandardService.java:525)	at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)	at org.apache.catalina.startup.Catalina.start(Catalina.java:595)	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)	at java.lang.reflect.Method.invoke(Method.java:601)	at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)Caused by: org.osgi.framework.BundleException: Unresolved constraint in bundle com.gliffy.plugin.confluence.gliffy-confluence-plugin [172]: Unable to resolve 172.0: missing requirement [172.0] package; (&amp;(package=com.atlassian.confluence.plugins.index.api)(version&gt;=1.0.1))	at org.apache.felix.framework.Felix.resolveBundle(Felix.java:3409)	at org.apache.felix.framework.Felix.startBundle(Felix.java:1709)	at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:905)	at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:892)	at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:417)	... 31 more2014-07-20 23:46:49,656 ERROR [main] [atlassian.plugin.manager.PluginEnabler] actualEnable Unable to enable plugin com.gliffy.integration.confluencecom.atlassian.plugin.osgi.container.OsgiContainerException: Cannot start plugin: com.gliffy.integration.confluence	at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:445)	at com.atlassian.plugin.impl.AbstractPlugin.enable(AbstractPlugin.java:237)	at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:114)	at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:99)	at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:725)	at com.atlassian.plugin.manager.DefaultPluginManager.init(DefaultPluginManager.java:178)	at com.atlassian.confluence.plugin.ConfluencePluginManager.init(ConfluencePluginManager.java:205)	at com.atlassian.confluence.plugin.PluginFrameworkContextListener.contextInitialized(PluginFrameworkContextListener.java:52)	at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4205)	at org.apache.catalina.core.StandardContext.start(StandardContext.java:4704)	at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)	at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)	at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)	at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)	at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)	at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)	at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)	at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)	at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)	at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)	at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)	at org.apache.catalina.core.StandardService.start(StandardService.java:525)	at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)	at org.apache.catalina.startup.Catalina.start(Catalina.java:595)	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)	at java.lang.reflect.Method.invoke(Method.java:601)	at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)Caused by: org.osgi.framework.BundleException: Unresolved constraint in bundle com.gliffy.plugin.confluence.gliffy-confluence-plugin [172]: Unable to resolve 172.0: missing requirement [172.0] package; (&amp;(package=com.atlassian.confluence.plugins.index.api)(version&gt;=1.0.1))	at org.apache.felix.framework.Felix.resolveBundle(Felix.java:3409)	at org.apache.felix.framework.Felix.startBundle(Felix.java:1709)	at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:905)	at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:892)	at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:417)	... 31 more
```


Answers:
author: Mike Cialowicz
body: Hello Nitin,

You will *NOT* lose your Gliffy diagram data by performing a full reinstall of the plugin.

For information on how to perform a full uninstall \& reinstall of our Confluence plugin, please visit the following Gliffy Support Desk URL: [](http://support.gliffy.com/entries/25696104-How-To-Perform-a-Full-Reinstall-of-the-Gliffy-Confluence-Plugin)<http://support.gliffy.com/entries/25696104-How-To-Perform-a-Full-Reinstall-of-the-Gliffy-Confluence-Plugin>

As always, if you have *any* trouble at all, please contact us at [support@gliffy.com](mailto:support@gliffy.com). The same applies for questions, concerns, suggestions, or feedback.

Regards,

Mike (Gliffy Engineer)

comments: author: Nitin Kumar
body: Thanks Mike. I just re-installed gliffy from admin page and it came back up. I checked my logs back to 2 months and it was working fine uptill now. So this is was the first time it went down.

Will wait for this weekend restart... I did a restart in SIT and seems to be ok though.


author: Mike Cialowicz
body: Glad to hear it! Please send us an email if you encounter any other problems!

Cheers,

Mike (Gliffy Engineer)


author: Nitin Kumar
body: Gliffy is not working in production after the weekend restart.

This is a known issue as per Gliffy support.  
[](http://support.gliffy.com/entries/45836924-Problems-Starting-or-Enabling-the-Gliffy-Confluence-Plugin "Follow link")<http://support.gliffy.com/entries/45836924-Problems-Starting-or-Enabling-the-Gliffy-Confluence-Plugin>

<br />

Workaround 1:  
Reinstall the plugin from Admin Console.

Workaround 2:  
Perform a Full Reinstall of the Gliffy Confluence Plugin.

[](http://support.gliffy.com/entries/25696104 "Follow link")<http://support.gliffy.com/entries/25696104>

I took the first approach and it worked fine and all the attachments/images were as it is.


Tags: gliffy