youngmon/atlassian-qna huggingface dataset:
when automation rule changed send a notification to admins
Asked by DHARMADURAI R:

When anyone makes a change in the automation rule the set of users should be notified.


Answers:
author: Jesse Geiger
body: Hello, and welcome new person!

I only work in Cloud, so this is a Cloud answer:  
Jira automation rules can only be modified by administrators, either Project admins or Site (global) admins. You can reduce this down to only site admins as outlined in the article below. That being said, "administrators" should share a set of guidelines for changes just like in any other system. If you are concerned about who is changing what, perhaps someone should not be an admin. Not trying to be mean there, but administration of any system requires some form of respect of the powers given, and communication of upcoming changes so all are aware.

Each automation also has its own audit log which DOES show changes, but there is no starting trigger or event I can find that scans this for changes, and nothing appears in the Site security audit log either. I do understand that it would be unrealistic to scan the log of every automation rule for changes.

I scanned around for Smart Values, other automation triggers, or something that hits that rule audit log, but unless there is something under the hood like an API, I do not think this is possible. Perhaps raise an Atlassian feature request, and I'll vote for it, as it sounds like a good idea.

Please reference this article for overall guidance.  
<https://support.atlassian.com/cloud-automation/docs/permissions-required-for-jira-cloud-automation-rules/>
How do I report a bug for the Inpay RSM pay portal?
Asked by Peter Chainey:

Hi there,

My work recently started using the Inpay RSM payslip portal. It doesn't work for me and I need to report a bug. My work doesn't care; they're all incompetent. I clicked on the website to report a bug, and I was taken to Atlassian's page. I have no idea which of the many Atlassian services the InPay RSM wage portal belongs to. Can anyone give me any help at all about where I should be raising this? I assume it's not here.

The problem, in case this is the right place after all, is that my new account was created, but I can't log in. I have never been able to log in. I click on "Forgot password" so I can reset the password (I think this is what I need to do), but instead of a password-reset email, I just get the email saying, "Your account has been created; go here to log in." But my password still doesn't work. I get the emails, so I assume my account has been activated; I just can't log in because I get the wrong email when I try to reset my password.

The URL where I should be logging in is <https://inpay.es.rsmuk.com/payslipportal4/login.aspx>. I created a password when I set up the account, but this is not being accepted. Can anyone here help me?

Thank you in advance,

Peter


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!  

I think you are in the wrong place, your question does not seem to be about an Atlassian system. I suspect you have clicked on "help with the system in use for documentation or issue tracking" instead of "help with the product".

comments: author: Peter Chainey
body: Thank you for that; I admit I did think I was in the wrong place, but it was the only link I could see. I will have another look.
Is it safe to provide SEN to partners
Asked by SachinD:

How safe is it to share the SEN with Atlassian partners.

In what scenario will the partner need the SEN number.


Answers:
author: Melo
body: Hi [@SachinD](/t5/user/viewprofilepage/user-id/5250709),

Sharing your SEN (Support Entitlement Number) with Atlassian partners can be done, but it's crucial to do so cautiously. The SEN is essential for Atlassian partners to provide you with accurate quotes for renewals, upgrades, and other related services.

However, it's essential to exercise caution and ensure that you follow your company's data security policies before sharing any sensitive information, including your SEN. Always prioritize the security and confidentiality of your information.

Cheers,

Melo
Pros?m prisel mi email ale myslim ze je to podvod prosim muzete mi na to odpovedet? Dekuji
Asked by Kv?ta Br?hov?:

![IMG20230622001311.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/264384iA73FDFE7AF94078F/image-size/large?v=v2&px=999 "IMG20230622001311.jpg")![IMG20230622001338.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/264385i5300324808790AB9/image-size/large?v=v2&px=999 "IMG20230622001338.jpg")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This looks like a classic abuse of an Atlassian system. Atlassian has a problem with these currently, but they are working on it.

The best thing to do is forward the email you got to abuse@atlassian.com . You do not need to explain or comment, just forward. If you have deleted the emails already, then just send them an email with the URL of the site you're showing in either of your screenshots.

--- google translate says

Dobrodo?li v skupnosti Atlassian!

To je videti kot klasi?na zloraba sistema Atlassian. Atlassian ima trenutno te?ave s temi, vendar delajo na tem.

Najbolje je, da prejeto e-po?to posredujete na abuse@atlassian.com. Ni vam treba pojasnjevati ali komentirati, samo naprej.

?e ste e-po?tna sporo?ila ?e izbrisali, jim preprosto po?ljite e-po?tno sporo?ilo z URL-jem spletnega mesta, ki ga prikazujete na enem od posnetkov zaslona.

comments: author: Kv?ta Br?hov?
body: DEKUJI
Confirmation email with wrong link
Asked by BIERO Mathieu:

Hello,

I have a little question about the confirmation email that is sent when I change my email address in my Atlassian Account.

The confirmation email is arrived in my inbox but the link to confirm my new email adresse is not working. The link is mailto:myemailaddress and don't allow me to confirm my new address.

Is there curently an issue with the confirmation email ?

Thank you for your help.


Answers:
author: BIERO Mathieu
body: ![2023-06-19_16h23_26.png](https://community.atlassian.com/t5/image/serverpage/image-id/263882i0A6F29BB94BED570/image-size/large?v=v2&px=999 "2023-06-19_16h23_26.png")
How to throttle issue looping in Jira automation
Asked by Richard A_ Michaels:

I have written a Jira automation which sends a web request to Zapier

The automation runs on a schedule every day at 8:00 AM ET and executes a JQL query to determine which tickets meet the criteria.   

I need to control how fast the automation loops over the issues to prevent more than a single Zapier call from being made within the same second.

![Screenshot 2024-09-24 at 8.30.17?AM.png](/t5/image/serverpage/image-id/349017i4B410A7B7B8C2765/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 at 8.30.17?AM.png")

Any suggestions on how this can be accomplished?

Thanks,

Richard


Answers:
author: William Calesco
body: Easiest way would be you editing the issue after the call, like adding a label or something in a field.  

Then in your scheduled trigger, use the jql (YOUR JQL and YOURFIELD != value) So you only interact with issues that have not been called

comments: author: Richard A_ Michaels
body: William,

I found my answer and it was right there all along

![Screenshot 2024-09-24 at 9.34.36?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349031iABE27A50F42B3F76/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 at 9.34.36?AM.png")

Thanks for your reply.

Richard


author: Richard A_ Michaels
body: [@William Calesco](/t5/user/viewprofilepage/user-id/5447291) As it turns out, that delay didn't do what I thought it would do.  
I was expecting a 10 second gap between each call to the web request. That was not what occurred. It also turns out that the throttling was in Slack not Zapier. However, if the 10 second delay in Jira Automation function as I had expected, there should not have been a need to throttle because of the 10 second gap.


Tags: cloud

jira-cloud
How do I get the smart value sprint name on issue transition trigger in automation
Asked by Tom Lev:

I'm creating automation that captures every time an issue is transitioned from "in QA" status to "in progress" and I would like to catch the sprint name of the issue and trigger a message with the sprint name (along with other metadata).

I can't find any smart value that holds the sprint name of the transitioned issue.

The {{sprint.xx}} values are only available on Sprint created, started, or completed triggers.

Any advice?


Answers:
author: Cristian IONESCU
body: Hi Tom,

You can try: {{issue.sprint.name}}

Hope this helps

comments: author: Tom Lev
body: It worked, thanks!


Tags: cloud

jira-cloud
Why isn't anything being triggered in Sprint created automation?
Asked by Sally Sattary:

Please can someone support me, I cannot work out what is going wrong. I have tried running the "then" commands below the "when", and now additionally under a branch, but every time a new sprint is created it says "NO ACTIONS PERFORMED"

I have tried changing the regular expression to \^Blackbirds\* and many other options, but nothing seems to be triggering it.

How do I trigger the creation of new tickets when a sprint is created?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349011iC18EE054F5993231/image-size/large?v=v2&px=999 "image.png")

Note: I need to be able to specify sprint name as we have multiple teams so have different named sprints


Answers:
author: Cristian IONESCU
body: Hi Sally,

When Sprint is created the sprint is empty.

The real action happen when you move the ticket from Backlog to the new Sprint.

You can try:![sprint11.png](https://community.atlassian.com/t5/image/serverpage/image-id/349026i3E3C198735E185C4/image-size/large?v=v2&px=999 "sprint11.png")

This will check each ticket that have updated to Sprint field.

It will check if Sprint = desire value

If yes it will created a new ticket.

Hope this helps


Tags: automation

cloud

created

jira-cloud

sprint
How can I display Atlas project data in Advanced Road Maps?
Asked by Dorothy Krajewski:

We use Advanced Roadmap Plans to view quarter plans for \~50 teams, 400+ Epics. Recently we decided to use Atlas for progress reporting on all the epics.   
I'd like to view in Plans some of the Atlas data in the columns for each Epic.

1. The synced and linked Atlas Project name
2. Last Update Status (Pending, On Track, Off Track etc.)
3. Last Update Date
4. Atlas Project Owner

<br />

Atlas Target date is synced with Jira Due Date so I'm able to view this one in Plans.  
Is it possible to view the others?


Answers:
author: Walter Buggenhout
body: Hi [@Dorothy Krajewski](/t5/user/viewprofilepage/user-id/5462395) and welcome to the Community!

Atlas custom fields are - unfortunately - not supported to be added to a plan. You can see a list of supported custom field types [in this support article](https://support.atlassian.com/jira-software-cloud/docs/enable-custom-fields-used-in-advanced-roadmaps-in-jira/) and see there is no mention of them there.

Hope this helps!


Tags: atlas

cloud

jira-cloud
R4J - Get folder structure via REST API 2
Asked by Franz Schwarzenb?ck:

Dear Community,

I?m want to get the requirement tree structure with it?s issues in R4J via REST API. Unfortunately all ways I found in the web were not successful. Accessing special issues, e. g.  
.../rest/api/2/issue/SIA-1... works fine. I searched also the following references and got no working version for me.

<https://docs.atlassian.com/software/jira/docs/api/REST/8.22.3/#project-getProjectComponents>

<https://easesolutions.atlassian.net/wiki/spaces/REQ4J/pages/498270209/REST+API+Tree+Folders>

Has anybody a suggestion? Is there something in sense .../rest/api/2/tree/{project key} ?   
Or does anyone know a further reference?

Thanks all!


Answers:
author: Edmer John Sarmiento
body: Hi [@Franz Schwarzenb?ck](/t5/user/viewprofilepage/user-id/5600471)

I'm Edmer from EaseSolutions, vendor of R4J plugin.

I would like to confirm if you're using R4J Server/Data Center or R4J Cloud version?

If you're using R4J Server/Data Center, you may use the following R4J 2.0 REST APIs: <https://easesolutions.atlassian.net/wiki/spaces/REQ4J/pages/1473937542/REST+API+2.0+Reference>

**To get the complete tree structure with or without issues from the root folder in the tree.**

/2.0/projects/{projectKey}/folders

**To get the complete tree structure with or without issues from a specific folder in the tree.**

/2.0/projects/{projectKey}/folders/{id}

If you're using R4J Cloud, you may use the following: R4J Cloud REST API: <https://easesolutions.atlassian.net/wiki/spaces/R4JC/pages/2251948033/easeRequirements+Cloud+REST+API+Reference>

**To get Tree Item(s)**   
/1/tree/projects/{projectKey}/items/{idOrJiraIssueKey}

Best regards,

Edmer


Tags: api

data-center

folder-structure

jira-data-center

r4j

rest

rest-api

tree
Develop a suggestion for epics/stories
Asked by Harshit Garg:

Hello, when a user starts writing epics or stories, I want to show suggestions to the user as a form of drop-down that they can select or reject.

I have set up a local jira dashboard and made a project. I want to make it such that I can

1) get all the project related information first

2) populate the title of epics or user stories or issues etc.

Right now, I only want to change it in local dashboard and later on I will like to give suggestions to actual jira users.


Answers:
author: Seon Shakespeare
body: Hi Harshit,

Welcome to the community!

You're looking to add a feature that suggests Epic and story titles as users type. This isn't something Jira does out of the box, and building a custom solution might be quite complex.

Here's an idea:

* **Add helpful text to fields:** You can guide users on how to write good Epic and story titles by adding helpful text to the relevant fields. For example, for stories, you could encourage them to use the format "As a \[role\], I want \[goal\], so that \[benefit\]." You can add help text to fields by editing the field descriptions in the Field Configuration settings.

You can also visit [https://jira.atlassian.com](https://jira.atlassian.com/issues/?jql=project%3DJSWCLOUD%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone%20ORDER%20BY%20updated) to search for existing suggestions that might be similar, or create a new suggestion if you don't find anything relevant.

Hope this helps!

comments: author: Harshit Garg
body: Hello, I want some way to suggest to user a 3-5 epics or stories that they can then select. I want it to be triggered when the user clicks on create epic/user stories and starts typing. If drop-down menu is not possible there, is some sort of inline suggestion possible? something that they can select by pressing Tab perhaps like in copilot? If it is, can you guide me on how to proceed.


Tags: cloud

jira-cloud
jira server
Asked by Kamil Askerov:

Hi. In jira server When I write filter and use in condition local letters - there are error. cant create filter. How to use national letters in filters? I have only few letters not in english alphabet.

Need help to found solution.


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hey [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5483207) usually you can use non English/Latin alphabet characters in JQL queries without any special modifiers (if that's what you're trying to do).

One simple thing that might solve your issue is putting the search term (the non-English/Latin characters) in double quotes e.g. "???????" or "??????".  

Sometimes the \~ operator seems to cause a bit of trouble when paired with non-English/Latin characters. You can swap this out with the LIKE operator instead.  

Hope that solves the problem - if not let me know and I'm sure we can figure it out.

Best

Mike

comments: author: Kamil Askerov
body: [@Michael Yaroshefsky - Visor for Jira](/t5/user/viewprofilepage/user-id/3743959) thank you for your answer. With double quotes dosnt work for me. I will try other settings.


author: Michael Yaroshefsky - Visor for Jira
body: [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5483207) No problem, if you are still unable to get it to work let me know with a bit more detail and hopefully we can find out what's causing the problem - good luck!


Tags: cloud

jira-cloud
JQL query to calculate the 'next' Sprint and issues, when I have multiple future sprints planned
Asked by chad_leblanc:

So I am trying to filter on a Kanban board, the next sprints' cards, but ONLY the next sprint. I work with sprints that are created 4-5 ahead of the current one. I am at a loss since we use a Scrum board for the backlog, and that's where all of them would pull from.  

I've tried using Jira's AI, Gemini, CoPilot, and ChatGPT and all are giving different responses, and they always seem to suggest scripting that is not available in my instance.  

Has anyone successfully done this?


Answers:
author: chad_leblanc
body: project = \<\<insert Project\>\>

AND issueFunction in nextSprint("\<\<insert Board\>\>")

AND statusCategory != Done

ORDER BY created ASC


author: Dick
body: Hi [@chad_leblanc](/t5/user/viewprofilepage/user-id/5257435), welcome to this community.

Jira is all about supporting the agile way of working. When I read your question, I cannot help wondering why you would like to have 4-5 sprints ahead of the current one.

Time spent on arranging these sprints could also have been used to update the backlog. Agility is best obtained by being flexible in the uptake of the Jira-items that add the most value for the customer in nothing more than the upcoming sprint.

My two cents are not on AI, not on 4-5 "pre-sprints", but on the essence of the agile manifesto.

;)

comments: author: chad_leblanc
body: I appreciate the input, we use additional sprints to separate work from the backlog into different areas (our offshore team for one, blocked work for another) and those just get included in the search.  

I did, however, see that we had available the ScriptRunner Enhanced Search and that allowed me to use additional coding that is not native to Jira to complete the job.  

I'll post the steps that worked out for my use.


author: Dick
body: Ah, so the 4-5 sprints are more like parallel sprints rather than consecutive sprints.

I would suggest having a project defined for the offshore team, as their work should reside on their project. (they still can contribute to other projects by using links).


author: chad_leblanc
body: I wish I could! I'm limited to my company-controlled boards and my admins don't see a need to change this if it's been working for so long (I have only just begun to really try and fix the issues on our team about this).


author: Dick
body: You can combine projects in the Jira Plans View (Roadmap view) and have a Gantt chart visible that can help you plan the work and the interactions between different teams.

It can provide you with information on the critical path to reaching certain goals.

We use it in our University to map out the next quarter increments we hope to achieve.


author: chad_leblanc
body: I'll have to see what I can do from my end! I appreciate that!


author: Dick
body: We're here to help, there's a lot of experts here that know a lot more than I do. It's a good thing you found us.


Tags: cloud

jira-cloud
How can I hide a particular Epic status in Jira dashboards
Asked by Mohandas K:

I need to hide a particular Epic status in Jira dashboards.


Answers:
author: Rudy Holtkamp
body: Hi [@Mohandas K](/t5/user/viewprofilepage/user-id/5478087) and welcome to the community,

When you use a filter as basis of your dashboard gadget and you don't want e..g see the 'In Progress' status, you can use something like:

```
issuetype = epic and status in ("To do", "Done")
```

If you want to see also tasks, stories, etc. you can use:

```
(issuetype = epic and status in ("To do", "Done") ) or issuetype in (task, story, bug)
```

Good luck,

Rudy

comments: author: Mohandas K
body: I need to hide the on-hold Epic items in the Jira Dashboard without changing to Done status.


author: Rudy Holtkamp
body: What is the filter you are using in the dashboard.


author: Mohandas K
body: Hi Rudy,  

Thanks for the response. I am using the Filter Results gadget in the Jira Dashboard.  

I select Status filter, and in that Backlog, Development, In Progress, UAT, Deployment and On Hold etc. statuses are created in the workflow. I need to hide only one status in Jira Dashboard without moving to Done status


author: Rudy Holtkamp
body: In the gadget config you have select a filter in the saved filter field.

If you change the filter here to exclude the on-hold status, you should be ok.

So if the filter is currently:

```
status in (Backlog, Development, "In Progress", UAT, Deployment, "On Hold")
```

you need to remove the 'On hold':

```
status in (Backlog, Development, "In Progress", UAT, Deployment)
```

If you post the filter here, I can take a look and change it for you.


Tags: cloud
Difference between Number Searcher & Number Range Searcher in Search Template
Asked by Mahanth Prudhvi P:

Hi, I have been using Number Custom field but confused with the difference between Number Searcher \& Number Range Searcher in Search Template. Can you please tell me the difference.

Thanks.

![image.png](/t5/image/serverpage/image-id/348959i449866D6AB001D6C/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Manoj Gangwar
body: Hi [@Mahanth Prudhvi P](/t5/user/viewprofilepage/user-id/5429628)

Here's the difference between the two:

Number Searcher:

Basic Search: This allows you to search for issues with an exact number value.

For example, if you have a custom field for "Estimated Cost," and you want to find all issues where the value is exactly "1000," the Number Searcher will allow you to do that.

It supports exact matches only, without the ability to specify ranges.

Number Range Searcher:

Range Search: This is more flexible as it allows you to search for issues where the number field falls within a specific range.

For example, you could search for all issues where the "Estimated Cost" is between "500" and "1500."

It supports both exact matches and ranges, making it useful when you need to filter results within a numerical range.

In short:

Number Searcher: Exact value searches.

Number Range Searcher: Allows searching within a range (e.g., from 100 to 500) or exact value.

If you're looking for flexibility in filtering numerical fields, Number Range Searcher is generally more versatile.


Tags: cloud

jira-cloud
Impossible to create issues without Assign Issues permission.
Asked by Jan S?kara:

It was working fine until today.  
No configuraiton changes were made.  

Suddenly users without this permission are not able to create issues.

<br />

Please advice.


Answers:
author: Rudy Holtkamp
body: Hi [@Jan S?kara](/t5/user/viewprofilepage/user-id/4595028) ,

Either there has been a configuration change (I think a workflow change to a condition/validator) or it is an Atlassian bug which should be more wide spread. You can [contact](https://support.atlassian.com/contact/#/) Atlassian about it.

But there is too little info to work with.

comments: author: Jan S?kara
body: Like I've said, there were no configuration changes.  
There is a field on create screen, but it's not mandatory.  

Users without assignee permission were able to create tickets, and now they can't.


author: Rudy Holtkamp
body: It is now an active incident at Atlassian.

See status.atlassian.com


Tags: cloud

jira-cloud
Customize Plan
Asked by Nataliia Kriuchkova:

Good day. Is it possible to configure the visualization in the Plan so that the standard types (user stories, tasks) are displayed in the initiative without using the epic. At the same time, use the hierarchy: initiative - epic - standard types?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Nataliia Kriuchkova](/t5/user/viewprofilepage/user-id/5085408) can I ask which visualization are you using (e.g. Jira Advanced Roadmaps)?


Tags: cloud

jira-cloud