youngmon/atlassian-qna huggingface dataset:
all the images to linked docs are now missing
Asked by marya triandafellos:

All of my Confluence pages now are missing the image icon. See attached.  
[](https://community.atlassian.com/t5/Confluence-questions/all-the-images-to-linked-docs-are-now-missing/qaq-p/435864?attachment-id=12275){#link_11877b343e9dc0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/73917/1/confluence%20screen%20shot%20of%20missing%20icons.docx){#display_11877b343e9dc0_0}


Answers:
author: dmachado1
body: Hello Marya, Thanks for contacting Atlassian!

I was looking into your screenshot and found as resolution that is necessary to restart your instance. To do so, you need to open a ticket with Atlasssian [here](http://support.atlassian.com), the ticket is helpful in case you need any further help.

I hope this can solve!

Thanks!


author: Nic Brough -Adaptavist-
body: It looks like Atlassian have deployed the change where the view-file macro is killed off.

Please see <https://confluence.atlassian.com/confcloud/view-file-macro-724765313.html> for what to replace it with.


Tags: cloud

confluence-cloud
Seeing personal spaces
Asked by Mick Davidson:

Hello,

I'm a Confluence admin (as opposed to a space admin), we're running 5.4.1 Server.

Can someone tell me if I should be able to see the personal spaces of any other user because I am an admin? I'm sure that I never used to be able to, but as of today I can.

I've checked the Confluence user docs and cannot find anything explicit about this.

Cheers.


Answers:
author: Mick Davidson
body: All, thanks for your responses. I've spoken to someone internally about why this has happened and will update this question once we've done more research ourselves. Cheers.


author: Steven F Behnke
body: I'll note that users in the specific group 'confluence-administrators' receive extra super-user permissions not normally granted in-app.

<https://confluence.atlassian.com/doc/global-permissions-overview-138709.html>


author: James Strangeway
body: Hi Mick (Sorry for calling you Mark earlier). Are you seeing the following admin rights?

image2016-1-11 13:20:49.png  
[](https://community.atlassian.com/t5/Confluence-questions/Seeing-personal-spaces/qaq-p/308216?attachment-id=415){#link_11877b51866a70}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/52001/1/image2016-1-11%2013%3A20%3A49.png){#display_11877b51866a70_0}

comments: author: Mick Davidson
body: No worries, I'm happy that you're trying to help! :)


author: Mick Davidson
body: James, thanks. I've checked these spaces and they do not give me or any group I'm in permission to view the space. So it seems odd that I can see them.

Cheers


author: James Strangeway
body: Hi Mark,

Permissions for Admins can be granted and excluded on the space level. You can also grant global permissions by going to Global permissions in the configuration section, which will decide how future spaces are set up by default.


Tags: confluence-administration

permission

personal-space

view
Confluence calendar - add event - "who" field has issue populating value.
Asked by Ponraj Sivasubramaniam:

In confluence calendar when we add an event and select users in "who" field, it takes the control to User profile page instead.


Answers:
author: Rodrigo Silva
body: Hey there,

I believe you might being impacted by this bug:

<https://jira.atlassian.com/browse/CONF-40386>

The workaround suggested is: "Affected users will need to upload a new profile picture which does not have any spaces in the filename."

I hope that helps!

Cheers,

Rodrigo Silva


Tags: cloud

confluence-cloud
Disable Confluence Mobile View?
Asked by Sabina H_:

*This question is in reference to Atlassian Documentation: [Confluence Mobile](https://confluence.atlassian.com/pages/viewpage.action?pageId=284365706)*

The article on your site says that the mobile view can be toggled on/off via the Confluence Mobile Plugin (<https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.confluence-mobile/versions>) However this is only supported up to v5.4. Please advise and update your documentation for users that have newer versions of Confluence...how do I disable the mobile view and only allow the desktop view for users?


Answers:
author: Stefan B?rthlein
body: Disabling the mobile plugins causes the workbox - host plugin to be disabled as well (due to a bug: [https://jira.atlassian.com/browse/CONFSERVER-40782](https://jira.atlassian.com/browse/CONFSERVER-40782 "https://jira.atlassian.com/browse/CONFSERVER-40782")) - so be aware that you'll loose more functionality as you'd expect - happened to me on Version 6.7.x...


author: Roger Jamieson
body: I'm not seeing a Disable button anywhere.

Screenshot 2016-07-17 12.04.17.png

I'm using the cloud version. Does that make a difference?  
[](https://community.atlassian.com/t5/Confluence-questions/Disable-Confluence-Mobile-View/qaq-p/175049?attachment-id=6874){#link_11913765683c8a}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/108210/1/Screenshot%202016-07-17%2012.04.17.png){#display_11913765683c8a_0}


author: Rodrigo Girardi Adami
body: Hi Sabina,

The Confluence mobile plugin is now bundled with the newer versions of Confluence. I've installed Confluence 5.9.4 and the Confluence mobile plugin version 8.0.1 is there.

In order to disable the mobile view you must disable the plugin itself. Just go to confluence administration -\> manage add ons -\> show all add ons -\> locate Confluence mobile plugin and disable it.

This should do the trick.

Cheers,

Rodrigo

comments: author: Sabina H_
body: Ahhh, the documentation should reflect that (so users aren't viewing the default "user installed add-ons" and instead filter out by "system add ons). Thanks!


author: Christian Weiss
body: If it possible to disable the mobile view on iphone oder ipad? I only want the desktop view for my colleague?

<https://confluence.atlassian.com/display/CONF51/Using+Confluence+on+a+Mobile+Device>

comments: author: Christian Weiss
body: and not the hint for the mobile view


author: Sameera Gunasinghe
body: Like Roger, I too do not see a Disable button anywhere. This is cloud version. Is a solution available for this?


Tags: confluence-app

documentation
Task List and Task List Macro not working
Asked by Dave Collins:

Task List and Task List Macro not working. The 'Task List' now shows just bullet points and the 'tasks-report-macro' shows an error, "Unkown macro: tasks-report-macro".

On a side note, none of the images in the JIRA tickets will load.


Answers:
author: Steven F Behnke
body: I just answered a similar question here: [Task report macro \&amp; task checkboxes broken](https://answers.atlassian.com/questions/33151816)

I'd recommend reporting this to support @ [support.atlassian.com](http://support.atlassian.com). Bug reported here <https://jira.atlassian.com/browse/CONF-40441>


author: Steven F Behnke
body: Can you post a screenshot of your JIRA issue?


Tags: confluence-cloud

jira

tasklist
How do I add a suggestion that a feature be added to watch part of a page tree?
Asked by gmyers-aptos-com:

*This question is in reference to Atlassian Documentation: [Watch Pages, Spaces and Blogs](https://confluence.atlassian.com/pages/viewpage.action?pageId=724765353)*

There are many cases where I want to watch part of a space but not the whole thing, including addition of pages to certain part of a page tree.


Answers:
author: bcasaroli
body: Hello Garret!

To create a request for a new feature, you can go to [jira.atlassian.com](http://jira.atlassian.com) and follow these below steps:

* Click on 'Create' button on the top right of the screen.
* Select Project 'Atlassian Cloud (CLOUD)' and Issue type 'Feature'
* And then populate the rest of the fields describing your request
* Finally, click on create

Best regards,

Bernardo

comments: author: Stephen Deutsch
body: Note that there is already a (very long-standing) feature request for this: <https://jira.atlassian.com/browse/CONF-2853> and there is also a free server plugin that has this functionality: <https://marketplace.atlassian.com/plugins/de.edrup.confluence.plugins.tree-view/server/overview>


author: gmyers-aptos-com
body: Just looked at the plugin and as you said, it is only for Server and not Cloud. So we're out of luck if we are using Cloud, right?


Tags: cloud

confluence-cloud

page

watch
is there any way to use single confluence instance for multiple domains?
Asked by Adeel Ilyas:


Answers:
author: Nic Brough -Adaptavist-
body: No. It works on one base url and that's it.

You can set up proxies and rewrites in web-servers to make it look like it is available on multiple domains, but they won't work fully, and anyone using them will quickly find themselves reverting to using the base-url links.
Bekomme Fehlermeldung Unbekanntes Makro 'tasks-report-makro'
Asked by Wolfgang Tober:

Hallo,

scheinbar ist die gesamte Unterst?tzung f?r Tasks aus Cloud Confluence verschwunden. Was ist hier passiert?

Bitte um Hilfe.

Wolfgang Tober


Answers:
author: Manuela Kurtz
body: Hi Wolfgang,

Please allow me to assist you with this.

For this issue I think it would be good to take a look at the logs, so this issue can be correctly evaluated. So I'd like to ask you to open an ticket through <https://www.atlassian.com> for Confluence Cloud, in english. With this they'll be able to assist you more.

Wolfgang, I hope this will help you.

Kind regards,  
Manuela Kurtz  
Atlassian Support


Tags: cloud

confluence-cloud
Using Confluence instance temporarily before moving to new instance
Asked by Joanne:

I have a request for some projects in our JIRA1 instance to be able to link into a Confluence1 instance which is not a problem -however, this would only be temporary until we setup our own instance of Confluence.

When we want these projects in JiRA1 to link to our new instance of Confluence2 I am guessing we can't get the data out of Confluence1 (only some projects as there is another JIRA instance linking into Confluence1 also) without a lot of hassle. But if we drop the link to Confluence1 from JIRA1 what happens - have redundant data sitting in JIRA1? Will it fall over for these projects? Sorry - hope not too confusing a question!


Answers:
author: Rodrigo Girardi Adami
body: Hi Joanne,

The application links is a two way communication path. If you have the Confluence1 and JIRA1 connected, you can link JIRA1 issues in Confluence pages and Confluence pages on JIRA1 issues. If you drop the application link connection between these apps, you will lose this information. However, if the purpose is read-only, after the migration to Confluence2, you can simply remove the existing app links and recreate on Confluence2 without losing data.

Note that the best is to always test first on a staging instance for Confluence and JIRA so you can test exactly the behavior you will see in production.

I hope that helps!

Cheers,

Rodrigo


Tags: confluence-administration
there is no System option below the Add-ons, or am I blind?
Asked by lightingrds:

*This question is in reference to Atlassian Documentation: [HTML Include Macro](https://confluence.atlassian.com/pages/viewpage.action?pageId=169120653)*

to enable, documentation says go to Add-ons and System from drop-down. No idea where to find this System or dropdown... Using Confluence 5.9.2


Answers:
author: Daniel Eads {unmonitored account}
body: Click on the Gear/Administration dropdown to the right of the Search box in the upper toolbar and click **Add-ons**.

image2016-1-11 8:36:46.png

On the Add-ons page, change the drop-down filter from **User-installed** to **System**.

image2016-1-11 8:35:18.png  
[](https://community.atlassian.com/t5/Confluence-questions/there-is-no-System-option-below-the-Add-ons-or-am-I-blind/qaq-p/167318?attachment-id=1820){#link_11877cb3cea26e}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/27980/1/image2016-1-11%208%3A35%3A18.png){#display_11877cb3cea26e_0}  
[](https://community.atlassian.com/t5/Confluence-questions/there-is-no-System-option-below-the-Add-ons-or-am-I-blind/qaq-p/167318?attachment-id=1821){#link_11877cb3cea26e_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/27980/2/image2016-1-11%208%3A36%3A46.png){#display_11877cb3cea26e_2}


author: lightingrds
body: ah. There it is! Thanx a lot for your help guys!


author: Nic Brough -Adaptavist-
body: The dropdown is a filter in the main screen - it defaults to "user installed". What are you seeing when you go Admin -\> manage addons ?


Tags: documentation

html-include
Split confluence license
Asked by Michele Agostinelli:

Good Morning,

we have a confluence self-hosted istance with a license for 2000 users. We want to know if it's possible to split the license in 1500 and 500 users, and use them in two different servers, 1500 with the actual server, and the 500 with a new confluence installation.

It's possible?

Thanks


Answers:
author: Phill Fox
body: Hi Michele

Your licence is for a single instance and if you wanted to split this way you would need to purchase a licence for the second instance.

comments: author: Michele Agostinelli
body: Ok, bad news, but thank you for clarification and very fast response!


author: Phill Fox
body: Sorry it is bad news.


Tags: confluence-administration
How do I delete an attachment in Wiki? There is no option to delete the attachment on Attachments screen.
Asked by Tijoe Thomas:

I have added an attachment in Wiki and now want to delete the same. There is no option to delete it on the Attachments screen near *Properties* option. PleaSe help.


Answers:
author: Steffen Heller
body: If you have permissions it looks like this:

2016-01-11 12_11_51-Clipboard.png  
[](https://community.atlassian.com/t5/Confluence-questions/How-do-I-delete-an-attachment-in-Wiki-There-is-no-option-to/qaq-p/320541?attachment-id=8532){#link_11877cd84c7ce0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/183356/1/2016-01-11%2012_11_51-Clipboard.png){#display_11877cd84c7ce0_0}


author: Phill Fox
body: You need to have delete permissions. So please check with your space administrator what permissions you have and if appropriate update to include the delete attachment permission.

See <https://confluence.atlassian.com/doc/space-permissions-overview-139521.html> for more details on space permissions.


Tags: wiki
Does Atlassian support not-for-profit businesses with a free license?
Asked by Shaye Harty:

We would love to use Confluence to help us better organize our Arts Festival. How would I go about asking for a free license for our organization of 20 people?


Answers:
author: Phill Fox
body: See here for the application details. <https://www.atlassian.com/software/views/community-license-request/>


Tags: confluence-administration
How do I know which template was used to create a page?
Asked by Michael Gibson:

Hi,

Is it possible to see what template was used to create a page?

I want to create a new page that's similar to one created by someone else, and I want to use the same template but I'm not sure what one they used and they aren't around for me to ask.

Page Information / History doesn't show this and I couldn't find anything online.

Thanks in advance for your help.

Regards

Mick


Answers:
author: Nic Brough -Adaptavist-
body: You don't. It's not stored, because it's not really useful information. A template is used as a starting point for a page, but once the initial creation is done, the template has no more effect on the page again.

You could add a bit of (hidden) text to the templates to record which one has been used. The users could still remove it on the initial creation, but it's very unlikely that they'll actually care if it's hidden text and out of the way.


author: Michael Gibson
body: As I suspected - thanks for the reply!

Regards

Mick
How to show all necessery fields in notification email everytime an event is fired?
Asked by Indranil Mondal:

I have a notification scheme that sends email notifications for different events eg. create issue, edit issue, cancel / close issue, escalate issue etc. But in the notification email only some default fields are showing, not all the fields I need. In a custom event (escalate issue) only when some changes are made that info is showing on email but not all fields all the time. There are 6 fields on a transition screen escalate issue and an event is fired every time that transition is visited, how to show all the fields of that screen in the notification email? I have used generic template for the escalate issue event .


Answers:
author: Nic Brough -Adaptavist-
body: You need to amend the templates to include the fields.

See <https://confluence.atlassian.com/jira/customizing-email-content-185729653.html>


Tags: custom-email-templates

email

event

issue

jira

jira-administration

notification

template

transition
Confluence permission can not maintain
Asked by Hsu Yao Chang:

Dear all,

We use ubuntu server + postgresql database . We would like to update confluence from version 4.2.3 to 5.8.10. But we found we can setup permission for individual account at confluence 4.2.3. After we update confluence 5.8.10, we can not setup permission for individual account. Please kindly help us to solve the question . Thank you.

confluence-permission2.jpg

[](https://community.atlassian.com/t5/Confluence-questions/Confluence-permission-can-not-maintain/qaq-p/182263?attachment-id=655){#link_11877d3b7c9c69}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/30498/1/confluence-permission2.jpg){#display_11877d3b7c9c69_0}


Answers:
author: Phill Fox
body: Can you confirm that you have either changed some permissions or added new permissions for Stephan when you try to save.

You should also check your logfiles in case any reason is recorded in there when your save does not work.


Tags: confluence-administration
Woah! Something went wrong! Starting...
Asked by Joe Nicholson:

Hi Guys

When I try to create a backup on my Atlassian cloud hosted Confluence I get the message 'Woah! Something went wrong! Starting...' and can't go any further.

Cheers!

Joe


Answers:
author: Nic Brough -Adaptavist-
body: You'll need to read logs to work that one out, but you can't do that on Cloud.

Raise this with Cloud Support, so they can take a look and get it fixed for you - https://support.atlassian.com

comments: author: Joe Nicholson
body: Thanks for that, Nic. Will do!


author: Raymond Bartolome
body: Hi there, we are still experiencing the issue, would you be able to update us with the fix please.

Thanks,

Raymond

comments: author: barnesy
body: The release is going out Monday (so in the next 12-24 hours)


author: barnesy
body: There is an issue relating to this error. It has been resolved and will be rolled out to your Cloud service shortly.

Ref: <https://jira.atlassian.com/browse/CONF-40357>


Tags: cloud

confluence-cloud
getThumbnailsFolder Containing folders for the attachment could not be created
Asked by Jone:

**In my confluence sysytem ,there is** **a serious problem? every day?There are a lot of Exception** **in backstage,and the error all are the same.** {#toc-hId-1899515868}
===========================================================================================================================================================================

### **The log said?** "getThumbnailsFolder Containing folders /data/home/data32/thumbnails/104628363 for the attachment 123.png could not be created ." "java.lang.RuntimeException: [java.io](http://java.io).FileNotFoundException: Thumbnail file for attachment 1.jpg is '/home/admin/data/home/data32/thumbnails/102098990/thumb_1.jpg'. But this file does not exist." {#toc-hId--1045668103}

[](https://community.atlassian.com/t5/Confluence-questions/getThumbnailsFolder-Containing-folders-for-the-attachment-could/qaq-p/418138?attachment-id=6045){#link_11877d7d63dcd4}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/70850/1/image2016-1-9%2017%3A33%3A35.png){#display_11877d7d63dcd4_0}


Answers:
author: Nic Brough -Adaptavist-
body: It's likely that the permissions on the attachment directories are wrong. Check that they have the correct owners and permissions throughout.


Tags: confluence-administration
questions not displayed after clicking on a label in 'popular labels'
Asked by Dmitry Ree:

the 'popular labels' macro does display the labels assigned to questions:

![](http://sww-wiki.sakhalinenergy.ru/download/attachments/34537565/image2016-1-9%2019%3A11%3A50.png?version=1&modificationDate=1452332138798&api=v2)

however, there is no matches when you click on a lable:

![](http://sww-wiki.sakhalinenergy.ru/download/attachments/34537565/image2016-1-9%2019%3A12%3A16.png?version=1&modificationDate=1452332138844&api=v2)

I would expect to see the same result as clicking on a question label:

![](http://sww-wiki.sakhalinenergy.ru/download/attachments/34537565/image2016-1-9%2019%3A13%3A11.png?version=1&modificationDate=1452332138876&api=v2)


Answers:
author: Dmitry Ree
body: all? for me it is ok


author: Timothy
body: Broken images..


Tags: popular

questions-for-confluence
confluence-administrators Group ERROR
Asked by Jone:

I am a admin,and I am in "confluence-administrators" group. But after restart the system.when I click "confluence-administrator" button?I can't see the confluence-administrators?and display that I haven't the permission of System administrator . {#toc-hId-1848632929}
===========================================================================================================================================================================================================================================================================

image2016-1-9 1:18:3.png

image2016-1-9 1:19:26.png

And then I can't See Space Admin Link. when i click "Global permissions" ?the page like this {#toc-hId--703524032}
==================================================================================================================

image2016-1-9 1:28:19.png  
[](https://community.atlassian.com/t5/Confluence-questions/confluence-administrators-Group-ERROR/qaq-p/285164?attachment-id=10463){#link_11877db62f99e8}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/48339/1/image2016-1-9%201%3A18%3A3.png){#display_11877db62f99e8_0}  
[](https://community.atlassian.com/t5/Confluence-questions/confluence-administrators-Group-ERROR/qaq-p/285164?attachment-id=10464){#link_11877db62f99e8_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/48339/2/image2016-1-9%201%3A28%3A19.png){#display_11877db62f99e8_2}  
[](https://community.atlassian.com/t5/Confluence-questions/confluence-administrators-Group-ERROR/qaq-p/285164?attachment-id=10465){#link_11877db62f99e8_1}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/48339/3/image2016-1-9%201%3A19%3A26.png){#display_11877db62f99e8_4}


Answers:
author: Rodrigo Girardi Adami
body: Hi Jone,

Based on the screenshots it seems that this confluence is a bit old. May I know if you are running an older version that 3.5? There was a bug that caused a similar behavior when the LDAP was offline and the permission breaks in this situation: <https://jira.atlassian.com/browse/CONF-18375>

It was solved in 3.5.

If you are running a newer version of Confluence, may I ask if the LDAP server is online as well and you can sync with the server successfully?

regards,

Rodrigo

comments: author: Jone
body: thank you


Tags: confluence-administration