youngmon/atlassian-qna huggingface dataset:
Error updating a specific add-on (Discussion) in Confluence 5.10.4
Asked by DropIN Team:

Hi All,

First post here. I am usually successful in self diagnosing issues, but this one has me at my wits ends!

I have updated my confluence server from 5.8.8 to 5.10.4 and the '[Discussion](https://marketplace.atlassian.com/apps/1212012/discussion?hosting=server&tab=overview)' plugin got marked as 'incompatible' in UPM (the add on manager)

When I try to update it using the 'Update' button, I get the little modal dialog with the progress bar for a few minutes, but eventually get the red error message "An error occurred during installation. Refer to the logs for more information."

The relevant lines that the error log mentions:

*\[discussion.model.utils.DiscussionUtils\] setDiscussionSpaceIndex Error while setting edit restriction for index page*

*\[upm.core.install.DefaultPluginInstallationService\] execute Plugin installation failed: Failed to install OBR jar artifact*

What I have tried already:

* Set the correct base url (some other addons were not updating because of that, but since I have set up the correct base url, the other addons updated fine)
* Set max allowed packet size to 256mb in mysql (/etc/my.cnf)

Environment:

* Confluence v5.10.4 on a c5.4xlarge AWS instance.
* Custom theme on Brikit Themepress v2.2.2
* UPM is updated to v3.0.2

Please let me know if you would like to know anything else from me. Would be glad if someone could help me sort this out.

Cheers!


Answers:
author: Thomas Buchhorn
body: Have you tried to update it manually?

Maybe take the first compatible version from <https://marketplace.atlassian.com/apps/1212012/discussion/version-history> (starting with 2.12) and upload it with the upm.

Which version of the plugin is installed btw?

But this is a paided add-on and you could ask the vendor for help.

[https://marketplace.atlassian.com/apps/1212012/discussion?hosting=server\&tab=support](https://marketplace.atlassian.com/apps/1212012/discussion?hosting=server&tab=support)

comments: author: DropIN Team
body: Manually downloading and uploading the obr file worked!

I had v1.1.4 of the plugin installed, now I am on 2.12

Not a priority, but would be curious to know though why it didn't work through the normal update method if anyone has any idea. Might just be the huge version leap.

Will mark your answer as accepted.

Cheers!


author: Thomas Buchhorn
body: Great, now you should be able to update the plugin to the lastest version with the update button.

BTW. Always update your plugins to the latest compatible version of your current confluence system pior updating to a newer confluence version.

Why it failed with the normal update process. No clue. Maybe it was picking an older version of the plugin, which was not compatible with your new confluence version.


Tags: confluence-app

confluence-server

server
Confluence Space specific virtual hosts and subdomains
Asked by Andrea Vivaldi:

Hi,  
I was wondering if there is the possibility to have separate name-based virtual host (and relative subdomains) based on spaces in Confluence.  
I've seen this add-on: [https://marketplace.atlassian.com/apps/1210718/domain-booster?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1210718/domain-booster?hosting=server&tab=overview). Is this plugin actively under support? (I have some doubts)  
By the way, is not suitable for Data Center installation, therefor I'm asking if there is any alternative.  
Maybe I can implement such functionality with a Nginx reverse-proxy? Is that a supported solution?

What do you suggest?

Thanks,

Andrea


Answers:
author: Diego
body: Hello there!

Andrea, you are right when you said that the linked addon is not developed with Data Center in mind. It is, however, maintained by the vendor. It's latest release is compatible with Connie 6.15.3!

Further down your question you asked if "Maybe I can implement such functionality with a Nginx reverse-proxy?". Yes you surely can create proxy rules to implement some kind of "mask" for the users when accessing Confluence.

The solution is completely unsupported though, Atlassian side.

You could implement some rules based on requested address so users are redirected for a specific space. You could start by taking a look into NGINX documentation here:

**[Creating NGINX rewrite rules](https://www.nginx.com/blog/creating-nginx-rewrite-rules/)**

We also have documentation on running Connie with a reverse proxy:

**[Running Confluence behind NGINX with SSL](https://confluence.atlassian.com/doc/running-confluence-behind-nginx-with-ssl-858772080.html)**

Let us know your thoughts on this!


Tags: atl-adm

atlassian-marketplace

confluence-server

server
ru_RU.UTF-8 LC_COLLATE on Windows
Asked by Igor_ Zhuravljov:

Hello!  
What values ??should I set to LC_COLLATE = and LC_CTYPE =?  
It is not possible to set values ??from the manual (LC_COLLATE = 'ru_RU.UTF-8' LC_CTYPE = 'ru_RU.UTF-8') Only ENCODING 'UTF-8' is correctly set. The rest is russian_Russian.1251  
Windows has some difficulties with UTF-8  
I apologize if I could not understand the previous answers.

I don't know how the search should work in detail, but it seems to me that I'm not always looking for parts in words

The main language of my Confluence is Russian. Most of the content is in Russian, but many English words are also used. It is necessary that the search works correctly with two languages.  
Will it work out?

Or all panic in vain and with meanings LC_COLLATE = 'russian_Russian.1251' LC_CTYPE = 'russian_Russian.1251' will everything work stably and without surprises?


Answers:
author: Diego
body: Hello there!  
You instance should work with the collation available. Our documentation needs an update and it has already been reported:

[**CONFSERVER-57749 \| Correct encoding requirements for Windows users on installation with PostgreSQL**](https://jira.atlassian.com/browse/CONFSERVER-57749)

According to **PostgreSQL documentation**, UTF-8 encoding can be used with any locale. So you should be good to go with russian_Russian.1251.

As a good course of action, I suggest that you vote and watch that report. Voting will increase the report visibility and Watching will keep you up to date with everything.

<br />

Looking forward to your reply!

comments: author: Igor_ Zhuravljov
body: Thanks for the answer!  
I will calmly use the current settings ))


Tags: collation

confluence-server

database

encoding

install

postgres

server

sql

windows
Unnecessary notification email from others
Asked by Arjun_Tech:

Hi All,

I am getting unnecessary email notifications from others, when they update the confluence page of his/her own.

How do I disable the notifications?

Regards,

Arjun.


Answers:
author: Ollie Guan
body: Hi [@Arjun_Tech](/t5/user/viewprofilepage/user-id/3081488) ,

Have you ever checked the configurations in Email Settings?

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/52444i73EB189AF31E069D/image-dimensions/372x220?v=v2 "1.png")

Also, you need to stop watching the space or page in your personal settings.

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/52445i16C44BC67DE4264B/image-dimensions/544x203?v=v2 "2.png")

comments: author: Arjun_Tech
body: Thanks. I think I got it.


author: Sandesh Shetty
body: [@Arjun_Tech](/t5/user/viewprofilepage/user-id/3081488)

Modify email settings according to your need![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/52443i97C8FBD07B2048CF/image-size/large?v=v2&px=999 "Screenshot_2.png")

comments: author: Arjun_Tech
body: My Email settings looks good.


author: Fabienne Gerhard
body: Hi [@Arjun_Tech](/t5/user/viewprofilepage/user-id/3081488) - welcome to community

have a look on your settings - like it's mentioned [here in documentation](https://confluence.atlassian.com/confcloud/email-notifications-724765358.html). You can also have a look on your Watches list in your personal space.

There you find all spaces and sites you watch - you can also stop watching them there.


author: Vishwas
body: [@Arjun_Tech](/t5/user/viewprofilepage/user-id/3081488)

About the Email Notifications Settings in Confluence you might want to take a look at this documentation <https://confluence.atlassian.com/doc/email-notifications-145162.html>

The documentation also explains why you are getting those notifications and you can unsubscribe from those.

comments: author: Arjun_Tech
body: Thanks will check.


author: Vasiliy Zverev
body: You should stop watching these pages, spaces or blogs.

See this for detailed information: <https://confluence.atlassian.com/doc/watch-pages-spaces-and-blogs-139579.html>
CPU utilization (99%) when export large pages to pdf
Asked by Alfa-Bank Atlassian Team:

Hello community!

We saw strange behavior with our confluence server instance: when we export large page to pdf (standart confluence option) our CPU utilization increases to 99-100% peak. Small pages work fine.

Confluence 6.14.2 server edition. How can we improve situation with export to pdf for large pages? Maybe add the special java parameters?


Answers:
author: Davin Studer
body: It is known that exporting large pages to PDF can tax the server while the export is happening. That is one reason there is a specific space permission for this so that you can control who can and cannot do exports.

comments: author: Alfa-Bank Atlassian Team
body: Hello Davin. Thank you for answer.

But if user has to export page what should he do? Should we add memory to instance? or another solutions?


author: Davin Studer
body: Exporting one page should not be a huge deal ... unless the page is super complex. I think the biggest issues come when a user exports multiple pages ... or an entire space. This operations should be thought out and maybe done at a time that will not impact the business as much.


author: Alfa-Bank Atlassian Team
body: Thanks for answer, Davin!


Tags: confluence-server

server
How can I increase the width of lanes in Roadmapplanner?
Asked by HONGWEI SUN:

Hi all,

Lane titles of my road plan are long so in the default view I am not able to see the whole of it. Is there any way to increase the lane width that the whole title becomes visible?

Thanks

![Capture.PNG](/t5/image/serverpage/image-id/52430iCEF859116A0C10D7/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Shannon S
body: Hello Hongwei,

Welcome to Community; it's nice to have you!

This particular part of the Roadmap Macro is not customizable. I have found a feature request below for this ability:

* [CONFCLOUD-36985](https://jira.atlassian.com/browse/CONFCLOUD-36985) *Allow Roadmap Planner rows height to be resized*

Please vote on the feature in order to show your support. You can choose to watch the request if you want to be updated on the status of this in the future.

Let us know if you have any questions about this.

Regards,

Shannon


Tags: advanced-roadmaps
Importing data into Confluence SQL DB
Asked by ALC_DBS:

Doesn't allow the users to login after importing the data from the trial version of Confluence (6.15.2) to the production environment with SQL Database. Getting the below error.

"Sorry, an error occurred trying to log you in. Please try again."

Both Jira and Confluence are on the same server. Able to login using the admin account, but doesn't allow the normal users to login. Once logged in with admin account and you check the users, there is no groups assigned to them. When you try to assign the groups to the user, it gives an error saying "Failed to modify group memberships".


Answers:
author: Diego
body: Hello there! Thanks for sharing here with the Community.  
As I understand, you are having problems while adding users to groups. This could be caused by many factors.

It seems that this issue appeared right after the backup restore from another instance. Also, this error is usually related to instances with LDAP connections. Is that your case?

I would recommend that you start by looking into your **LDAP Connection setup**. We have some documentation on the setup here:

**[Connecting to an LDAP Directory](https://confluence.atlassian.com/doc/connecting-to-an-ldap-directory-229838241.html)**

You could start by looking into your connection **Base DN.**   
Also, make sure that the **user being used to bind** the LDAP connection has enough **permissions** on your LDAP. This can also cause issue with the procedure.

Further, if you connection is setup as **read-only with local groups**, you might need to apply changes to your LDAP groups directly via the LDAP so Confluence can later sync the changes.

Looking forward to your reply!

comments: author: ALC_DBS
body: Hi! Diego

Thank you for the response. I am using local users not LDAP. The problem is not setting up the users. Once I import the data into the SQL DB, I am not able to login. I am able to login using the admin account, but not able to login with any other local user account that I used in my other instance.


Tags: confluence-server

server
Question about refresh failed confluence main page
Asked by ujkimbitbucket:

Hello,

I was updated with confluence 6.13.4.

But In Confluence Main page is not refreshed.

although I was completed with correct contents, Confluence main page is not refreshing.

what is the check in this situation?

Can I get some information?


Answers:
author: Dominic Lagger
body: Hi [@ujkimbitbucket](/t5/user/viewprofilepage/user-id/1176215)

First of all, from which version did you do the upgrade?

What do you mean with refresh? Do you mean, you have editet some content and saved?

Would it be possible, that you didn't save you changes? So you have an unpublished draft.

All about drafts, you will find [here](https://confluence.atlassian.com/doc/drafts-149040.html).

I'm looking forward to read your answers to help you a little bit more :)

comments: author: ujkimbitbucket
body: [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) Thank you for answering!

I'm success of saving at Confluence page, but, In main page, corrected information is not refreshed.

This issue was occurred with errors.

I think, It isn't directly related with this issue. but I don't know why it happened.

Now Confluence is on very slowly performance.
Error message on accessing my confluence space
Asked by Tayger:

Hello

After login into my Atlassian account I want to head to my Confluence workspace but get this error message:

HTTP Status 403 -- Forbidden {#toc-hId--1439397516}
---------------------------------------------------

*** ** * ** ***

**Type** Status Report

**Message** ASAP authentication received but failed authorization

**Description** The server understood the request but refuses to authorize it.

*** ** * ** ***

### Apache Tomcat/7.0.91 {#toc-hId--748836042}

I've tried it several times but get always this message. I'm logged in and I'm the owner of the page/account.

Same error message when I click on the link of my space in "My Atlassian".

Furthermore I got this error message in "My Atlassian" when I click on the link "View and configure my products"

Something has gone wrong

Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page):

[Try again](https://geoneer.atlassian.net/login?dest-url=%2Fadmin%2Fbilling%2Faddapplication)

For more information see [Troubleshooting Atlassian Account](https://confluence.atlassian.com/x/edH1Nw).

[Try a different account](https://geoneer.atlassian.net/logout)

And yes, I accept third party cookies.

What else can I do to?

Regards


Answers:
author: Shannon S
body: Hello Geoneer,

Thank you for reaching out to us!

Could you let me know a few things about the issue?

1. Are any other users having trouble accessing Confluence? Do you have the same problem on multiple devices or computers?
2. Which browser are you using, and does this occur on more than one browser?
   * Have you been able to test this after clearing your browser cache?
   * Does this occur in incognito mode?
3. 403s can indicate an issue with authentication. Can you let me know how are you logging in?
   * Are you using a bookmark or a password manager or some other authentication site (e.g. Okta)?

Thank you for your help!

Regards,

Shannon


author: Tayger
body: Hello Shannon

Your question brought me to the right solution. I'm using the Safari browser and deleted the cache in between. That didn't help. I then realized that I can still access my space by my cell phone! This brought me to remove all Atlassian related cookies. After re-login everything worked fine again! So removing the cookies did help. I wasn't logged in a while (months) so I assume something has changed in between that made my cookies unusable.

Thank you!

Regards

comments: author: Shannon S
body: Hello Geoneer,

That's great news! Thank you for letting me know that was the issue.

Take care, and have a pleasant weekend.

Regards,

Shannon


Tags: atlassian-support
move page doesn't work
Asked by Chris Young:

If I try to use the Move function to add a stand-alone page as a child page of another page, but , I get a duplicate name error, even though I cannot find the duplicated name at any level in the target or the source.

If I try to use the Copy function, it appears to work, but the target page is unaffected

What am I missing?


Answers:
author: Davin Studer
body: In some versions of Confluence the space trash has caused this. If there was a trashed page with the same name you would get that error. The fix was to purge the page from the trash. If that is not the case check to make sure you don't have a page with the same name that is sitting outside you navigation hierarchy. To check that go to space tools -\> reorder pages

comments: author: Chris Young
body: Davin, thanks for such a fast response! Quick question -- where is the trash folder?


author: Davin Studer
body: Space tools -\> Content Tools -\> Trash (tab)


Tags: confluence-server

server
How to unlock secsign id account?
Asked by KFG ITAdmin:

![secsignID.png](/t5/image/serverpage/image-id/52412iB22F25141562F6FA/image-size/large?v=v2&px=999 "secsignID.png")

All of my users are getting pointed to this, including admin accounts. I do not see any console where I can reset it. This issue started after a power failure forced a hard down and a manual restart of the services on the nginx server was done to get back to the main confluence page. However no one can log on at this time. What am I missing. I inherited this system so I am still learning it.


Answers:
author: Thomas Buchhorn
body: You can disable the plugin via this guide. But you need to have access to the server system.

<https://www.secsign.com/developers/atlassian/confluence-two-factor-authentication/#troubleshooting>

You can also always ask SecSign Support for help.


author: Nic Brough -Adaptavist-
body: I am afraid there is not a lot we can do to help you here.

Your Confluence system has had an extra layer of security put in front of it, one provided by "Secsign". As everyone is being directed there, it suggests something has gone wrong with the integration of it into Confluence, or that something is wrong with the Secsign system.

Either way, you have only two options - work out how to disable Secsign in front of Confluence, or fix the problem with it. Both cases are going to need to be asked of Secsign - the problem is not an Atlassian based one.


Tags: confluence-server

jira-service-desk

jira-service-desk-server

server
How to grant access to one space only to a user in Confluence didn't work fully.
Asked by Eric Sebian:

I followed the instructions in:<https://confluence.atlassian.com/confkb/how-to-grant-access-to-one-space-only-to-a-user-in-confluence-815244321.html>

but about 14 spaces remained visible. The group is new so it doesn't exist on any of the other spaces. I have attached images to show what I've done. ![image.png](/t5/image/serverpage/image-id/52408i0B78F6B99EA4ED16/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/52409iFA5A334736D85944/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/52410iC6F8113543433AD1/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/52411iDB80707AEA178033/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/52413i268C0F5AFF123C4A/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/52414iA66A8ADF63512734/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Dharma Ramos
body: Also check if you have any nested groups, is the group jira-users or users nested in confluence-users for example.


author: Dominic Lagger
body: Hi [@Eric Sebian](/t5/user/viewprofilepage/user-id/698764)

Thanks for the information with printscreens, it helps :)

First thought: Are the 14 spaces permissioned to anonymous? There is a way, that with [anonymous access](https://confluence.atlassian.com/doc/setting-up-public-access-156.html), you don't even have to be logged in to view the space.

comments: author: Eric Sebian
body: Thanks, Dominic. There were a number of spaces that had anonymous turned on. I turned them off and took away admin rights.


Tags: confluence-server

server
How to create a backup of trial confluence after the fact?
Asked by IT_Support:

Made the mistake a setting up PostgreSQL and licensed Confluence on the same server without backing up the trial version. Now, at the point where we need to import the backup .xml file but we don't have a backup. What are my options at this point without recreating everything?


Answers:
author: Nic Brough -Adaptavist-
body: You will need to restart the trial server and run an export or get a backup.

comments: author: IT_Support
body: Thanks!!


Tags: confluence-server

server
Confluence - This site can't be reached problem
Asked by Amauri Toscano:

Hello

This issue is on my Dev instance of Confluence. I have it installed on Linux Rhel 7, and it worked fine for over 2 months. All of a sudden it stopped working

the error in the logs is pretty consistent as the following:

2019-04-23 00:37:59,630 ERROR \[ContainerBackgroundProcessor\[StandardEngine\[Standalone\]\]\] \[ContainerBase.\[Standalone\].\[localhost\].\[/\]\] log Session event listener threw exception  
java.lang.NullPointerException  
at com.atlassian.confluence.user.listeners.UserSessionExpiryListener.getEventPublisher(UserSessionExpiryListener.java:67)  
at com.atlassian.confluence.user.listeners.UserSessionExpiryListener.sessionDestroyed(UserSessionExpiryListener.java:46)  
at org.apache.catalina.session.StandardSession.expire(StandardSession.java:801)  
at org.apache.catalina.session.StandardSession.isValid(StandardSession.java:659)  
at org.apache.catalina.session.ManagerBase.processExpires(ManagerBase.java:573)  
at org.apache.catalina.session.ManagerBase.backgroundProcess(ManagerBase.java:558)  
at org.apache.catalina.core.StandardContext.backgroundProcess(StandardContext.java:5474)  
at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.processChildren(ContainerBase.java:1398)  
at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.processChildren(ContainerBase.java:1402)  
at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.processChildren(ContainerBase.java:1402)  
at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.run(ContainerBase.java:1370)


Answers:
author: Amauri Toscano
body: I figured it out... Apache was down


Tags: confluence-server

server