youngmon/atlassian-qna huggingface dataset:
User Cannot see Jira Board
Asked by Farhani:

![image (2).png](https://community.atlassian.com/t5/image/serverpage/image-id/332909i12EDFDF53E881CD9/image-size/large?v=v2&px=999 "image (2).png")  
One of my colleague cannot open the Jira Board eventhough I (as Jira admin) have invited him as Developer, User, Team Members to the board. I also can see his name on the board, unfortunately when I share the board link, he couldn't open it and have error "Project Not Found".


Answers:
author: Heenaben Sardarbhai Chaudhary
body: Hi [@Farhani](/t5/user/viewprofilepage/user-id/5533666) ,

![Screenshot (1323).png](https://community.atlassian.com/t5/image/serverpage/image-id/332939i2CDE122C8E639435/image-size/large?v=v2&px=999 "Screenshot (1323).png")

It looks like you need to enable access for Jira from the user management settings. Here's what you can do:

1. **Go to User Management:**

   * Navigate to **User Management** in your Jira instance.
2. **Select the User:**

   * Click on **Users** to see a list of users.
3. **Enable Access:**

   * Find the user who is unable to access Jira.
   * Ensure that the toggle switch for **Jira** is turned on for that user (as shown in screenshot).


author: Abyyba
body: Hi [@Farhani](/t5/user/viewprofilepage/user-id/5533666) ,

While I can't provide specific troubleshooting steps without more information or context, I can offer some general guidance that might help you identify the root cause of the issue.

Breaking down the possible permissions/visibility levels that might be affecting:  
*Atlassian Access \> Global Permissions \> Project access \> Project Permissions \> Board Permissions \> **Board Filter Permissions** \> Board Sub-filters \> Board Statuses \> Security Issue*

Based on the information provided, i'd venture to say that the issue likely lies witht he filter permissions. Filter permissions determine which users can see issues in a spcecific board based on their project roles or groups. If a user doesn't have the correct filter permissions, they won't be able to see the issues, even if they have project-level permissions to view issues.

However, without more specific details, it's difficult to pinpoint the exact cause. I hope this helps.

Regards!


author: Pramodh M
body: Hi [@Farhani](/t5/user/viewprofilepage/user-id/5533666)

Have you ensured to assign a role from project settings or look at user what permissions are assigned.

You can use permission helper from System settings to validate this.

Thanks


Tags: cloud

jira-service-management

jira-service-management-cloud
Microsoft Power Automate Jira Plugin 2024
Asked by kyle.kramer:

Hey Team,

Earlier this year there was a Jira Plugin in Microsoft Power Automate that had a template "create-jira-issue-with-microsoft-forms-response."

I am no longer seeing this template or connector. Was this removed from support by Atlassian? Is there any way to create a Jira ticket from a Microsoft Form anymore?

[Microsoft Jira Connector](https://make.powerautomate.com/environments/Default-4360c1e8-deec-49bb-904e-9331088b2a03/galleries/public/templates/00811383841943c9bdeb1bdeff23248a/create-jira-issue-with-microsoft-forms-response)


Answers:
author: Vronik
body: HI

Look at this

<https://confluence.atlassian.com/jirakb/microsoft-power-platform-power-automate-connector-does-not-work-with-jira-data-center-1167731016.html>

In principle it is still active, but I think it is only for Premium

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.

Thanks


Tags: addon-microsoft-teams

cloud

jira-cloud
Como ler o gr?fico de Burndown em Horas?
Asked by Fabr?cio Ferreira:

Ol?.  

Gostaria de ajuda para saber como ler e interpretar um gr?fico de Burndown em horas.  

Contexto r?pido:  

Eu costumava trabalhar com Story Points, e sabia ler com certa facilidade o Burndown (em pontos). Atualmente, onde estou trabalhando, a din?mica ? um pouco diferente, porque, al?m de usarmos Story Points, tamb?m usamos horas, sendo:  

Story Points para Hist?rias  
Horas para Sub-hist?rias  

Quando todas as sub-hist?rias est?o prontas, s? ent?o podemos subir (alterar o status) a hist?ria para produ??o.  

Mas o que realmente movemos no quadro s?o somente as sub-hist?rias, que s?o estimadas em horas, e que ? o que reflete no Burndown.  

Dado o cen?rio, confesso que fico um pouco em d?vida em rela??o ? leitura do Burndown. Abaixo darei alguns exemplos reais dos Burndowns do projeto em que atuo.  

----  
![Captura de tela 2024-07-01 105630.png](https://community.atlassian.com/t5/image/serverpage/image-id/332864iD63321E4A92036A3/image-size/large?v=v2&px=999 "Captura de tela 2024-07-01 105630.png")![Captura de tela 2024-07-01 105800.png](https://community.atlassian.com/t5/image/serverpage/image-id/332865i7177E946CC31FB0D/image-size/large?v=v2&px=999 "Captura de tela 2024-07-01 105800.png")![Captura de tela 2024-07-01 110307.png](https://community.atlassian.com/t5/image/serverpage/image-id/332866i3293CAFF01540584/image-size/large?v=v2&px=999 "Captura de tela 2024-07-01 110307.png")  

Usando Story Points, a linha vermelha deve acompanhar a linha cinza (Guideline), imagino que utilizando horas, a regra seja a mesma. Por?m:  

I - O que significa essa linha verde?  
II - A linha vermelha s? "acompanhar?" a guideline quando a sub-hist?ria chegar a ?ltima coluna? (Coluna e Status s?o Done) nesse caso. (?)  

Agrade?o.  

Atenciosamente,  
Fabr?cio Ferrera


Answers:
author: Vronik
body: Hi

Look at this, maybe it can help you

<https://community.atlassian.com/t5/Jira-questions/burndown-chart-with-remaining-hours-not-story-points/qaq-p/974407>


Tags: cloud

jira-cloud
How can I modify the default image size in Jira description/comments?
Asked by Jose Pablo Hernandez:

We have a customer that wants images in Jira to resize automatically whenever they post them in a comment or desciption.

Currently when they post a picture, Jira will display it full size and they have to resize it manually everytime so the image doesn't take up a lot of space from the text field. They want it to behave more like in Jira Cloud where the image is reduced by default.

Is there anywhere to find this setting?


Answers:
author: Fadoua
body: Hi [@Jose Pablo Hernandez](/t5/user/viewprofilepage/user-id/5533505)

Welcome to the Atlassian Community!

I am afraid to say that option is not available in Jira Data Center (DC). Lot of features available in Cloud are missing in DC.

Best of luck!

Fadoua

comments: author: Jose Pablo Hernandez
body: Hello [@Fadoua](/t5/user/viewprofilepage/user-id/655791) , thanks for the quick response!

Too bad to hear that, but now we know for certain.

Thanks,

Jose Pablo


author: Minh Luu
body: I've just tried the suggestion in the answer below, and it worked for me even though I'm not using Jira Cloud:  

<https://community.atlassian.com/t5/Jira-questions/Re-How-can-I-adjust-the-size-of-an-image-in-the-descript/qaq-p/1045678/comment-id/334762#M334762>


Tags: data-center

jira-data-center
Why am I not a Site Admin even though this is my Personal Account
Asked by Ameya Joshi:

I'm using my Free Account for my Projects that I do in my free Time. However, I can't Configure Github since it says I'm not a Site Admin. Could somebody please help me and how can I be a Site Admin? Thanks. Been Stuck on this for Hours


Answers:
author: Trudy Claspill
body: Hello [@Ameya Joshi](/t5/user/viewprofilepage/user-id/5533529)

Welcome to the Atlassian community.

What documentation are you referencing for configuring Github?

At what step in that documentation are you getting the message?

Exactly what is the message you receive?

comments: author: Carlos Garcia Navarro
body: Hi [@Ameya Joshi](/t5/user/viewprofilepage/user-id/5533529) - To add to Trudy's questions: are you following this documentation? <https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-github/>?


author: Ameya Joshi
body: Hey Trudy and Carlos thanks for getting back to me. I was able to resolve this Issue. I didn't have Site Admin Permissions since I was on a different Jira Instance. After creating a New Instance I was able to Configure Github on that Instance and add my Repo's. Thanks


Tags: cloud

github

jira-cloud
Create a new issue or add a comment to an existing issue
Asked by Daniel Loaiza:

I'm trying to automate tickets with email creation through incoming email, but it asks for a default reporter. When I do this, the ticket is saved with my user and not with the user of the client who sent the ticket. Is there a way to leave it blank to leave the initial email of the client?


Answers:
author: Trudy Claspill
body: You have tags on. your post to indicate you are using Jira Service Management, Can you confirm that you are you trying to use this process to create issues in a Jira Service Management project? Or are you trying to create issues in a Jira Sofware or Business (Work Management) project.

You said it is asking for a default reporter. That leads me to believe that you are trying to set up an email handler as describe here:

<https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/>

Is that the method you are trying to use?


author: Trudy Claspill
body: This appears to be a duplicate of

<https://community.atlassian.com/t5/Jira-questions/Crea-una-nueva-incidencia-o-a%C3%B1ade-un-comentario-a-una-incidencia/qaq-p/2741412>

...which is in Spanish.

comments: author: Daniel Loaiza
body: But, you know the answer?


Tags: cloud

jira-service-management

jira-service-management-cloud
Crea una nueva incidencia o a?ade un comentario a una incidencia existente
Asked by Daniel Loaiza:

Intento automatizar tickets con una creacion de correo por medio de correo entrante pero me pide un informador por defecto, cuando lo hago el ticket se guarda con mi usuario y no con el del cliente que envia el ticket, hay alguna manera que se pueda dejar en blanco para dejar el correo inicial del cliente?


Answers:
author: Trudy Claspill
body: Esto parece ser un duplicado de

<https://community.atlassian.com/t5/Jira-questions/Create-a-new-issue-or-add-a-comment-to-an-existing-issue/qaq-p/2741417>

comments: author: Daniel Loaiza
body: Pero sabes la respuesta?


Tags: cloud

jira-service-management

jira-service-management-cloud
I wan to unflag the issues which are in the done column through automation.
Asked by Ashbeel Ashkar Gohar:

I have created an automation rule where all the issues are past their due date get flagged.   

But when the issues move to the done column they are still flagged until i remove the flag manually.   

I have followed the instructions in the link below and it has been very helpful and now i know the custom field id for this field is "customfield_10021": "Flagged",

[https://community.atlassian.com/t5/Jira-questions/Automation-rule-to-remove-Flag/qaq-p/2563570#:\~:text=To%20clear%20the%20Flagged%20field,leave%20the%20value%20field%20blank](https://community.atlassian.com/t5/Jira-questions/Automation-rule-to-remove-Flag/qaq-p/2563570#:~:text=To%20clear%20the%20Flagged%20field,leave%20the%20value%20field%20blank).

The problem that I am facing now is that I don't know how to use it to unflag the issues.


Answers:
author: Laurie Sciutti
body: Hi [@Ashbeel Ashkar Gohar](/t5/user/viewprofilepage/user-id/5526369) \~ in your Edit issue step of the Automation, just select the Flagged field and leave the value blank. Ref: <https://community.atlassian.com/t5/Jira-questions/Re-Automation-rule-to-remove-Flag/qaq-p/2563594/comment-id/631862#M631862>

comments: author: Ashbeel Ashkar Gohar
body: [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) Thanks it worked.


author: Trudy Claspill
body: Hello [@Ashbeel Ashkar Gohar](/t5/user/viewprofilepage/user-id/5526369)

If the field is named Flagged in your instance, have you tried the simple solution provided?

![Screenshot 2024-07-01 at 12.45.59?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332855i9B0CAEFD87B28328/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 12.45.59?PM.png")

comments: author: Ashbeel Ashkar Gohar
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Thanks it worked.


Tags: cloud

jira-cloud
Is it possible to have two Jira accounts for one user?
Asked by John Bradley:

Hello, We recently migrated from Jira Server to Jira Cloud. I need the ability to have a Jira Admin account and a Jira User account. Since users are "invited" and the username seems to be only email address of the invited, is the only way to this is to have a second email?


Answers:
author: Trudy Claspill
body: Hello [@John Bradley](/t5/user/viewprofilepage/user-id/5469424)

Welcome to the Atlassian community.

Yes, currently the only way to have two distinct Atlassian Cloud accounts is to have two distinct emails.

comments: author: John Bradley
body: Thank you!


Tags: cloud

jira-cloud
User Stories appearing on Kanban board but not on Scrum board
Asked by Olivia Medina:

Hi guys, I?m having an issue seeing my US on a scrum board. I?m using a Kanban board where I have my Epics and associated User Stories created, this one is for Product Roadmapping. Then I assign each US on this board to a scrum team. And then I filter on each team scrum board those US assigned to the specific team. But, the thing is, I can see the epic on the Scrum board but not the US included on the epic. Is anyone having a similar issue?

Thanks,


Answers:
author: Walter Buggenhout
body: Hi [@Olivia Medina](/t5/user/viewprofilepage/user-id/5353342) and welcome to the Community!

There can be a couple of things playing a role here. First thing that comes to mind is to have a look at the column mappings on you scrum board - make sure that all statuses are mapped to a column - most specific is having the first status you would like to plan sprints from (which represents the backlog) to the first column on the board.

Apart from that, have a look at your board filter through the issue navigator to make sure the issues are visible there. If not: have a good look at the filter first.

If those pointers are not helping, do share more information about your configuration so we can get a better idea of what you've set up and what might be causing this.

Hope this helps!

comments: author: Olivia Medina
body: Hi [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) thank you for the quick response. I solved it with the mapping status you mentioned, Thank you so much. I previously checked the filter and it gave me the correct results on the navigator. But then I checked and saw the new status for the kanban under the unmapped status, and voil?. Problem solved. Thanks again.


author: Trudy Claspill
body: Hello [@Olivia Medina](/t5/user/viewprofilepage/user-id/5353342)

How exactly are you assigning each US to a scrum team? Are you setting a field? What field are you setting?

What is the filter for the scrum board where the Epic is displaying but not the child issues?

comments: author: Olivia Medina
body: Thank you [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) I managed to solve this one by mapping the status as suggested by Walter.


Tags: cloud

jira-cloud
Error: You cannot change the association between step '10041' and status 'In Review'.
Asked by Laviniu Chis:

Hi there,

I have a company managed software project and use the old workflow editor. I created the following workflow

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332829i0C9A8054D21CEB75/image-size/large?v=v2&px=999 "image.png")

Any solutions?

thanks!


Answers:
author: Trudy Claspill
body: Hello [@Laviniu Chis](/t5/user/viewprofilepage/user-id/5531904)

Welcome to the Atlassian community.

What are you trying to do when you get the message?

comments: author: Laviniu Chis
body: Hi Trudi,

I was trying to publish the workflow.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332850iF9F44DA7CFF06E7C/image-size/large?v=v2&px=999 "image.png")


author: Trudy Claspill
body: What changes had you made to the workflow?

This KB article might help you:

<https://confluence.atlassian.com/jirakb/unable-to-save-workflow-due-to-you-cannot-change-the-association-between-step-and-status-error-response-1361052004.html>


author: Laviniu Chis
body: I only changed a transition. I deleted then add the workflow again and the error disappeared. thank you!


author: Trudy Claspill
body: Glad to help! If my response helped solve your problem please consider clicking the Accept Answer button to mark your post as Solved.


Tags: cloud

jira-cloud
Disabled "Remaining" column in Logged Time report
Asked by Andrea Waitt:

Hi folks! These columns are disabled in the Logged Time report in Tempo. Anyone know how to enable them? In particular, I need the Remaining, Estimated, and Logged By columns. Thanks in advance!

![2024-06-26_14h38_15.png](/t5/image/serverpage/image-id/332822iF5398C3B5730CE3A/image-size/large?v=v2&px=999 "2024-06-26_14h38_15.png")


Answers:
author: Tempo Support
body: Hi [@Andrea Waitt](/t5/user/viewprofilepage/user-id/5533445)

When hovering over the "Remaining" field in the dropdown, you should see a tooltip informing that this option can only be enabled in the "Overview" of the Report (instead of "Weeks" that you have currently selected).   

In the Overview, you need to use the group by "Issue" option to activate the "Remaining" field. Once this is done, you can see the remaining time for each issue in the Report.   
Please take a look at <https://help.tempo.io/timesheets/latest/adding-and-removing-columns-and-work-attributes> for more information.   

Best regards,  
Susanne   

comments: author: Andrea Waitt
body: Thanks, Susanne. That does allow me to add the columns to the view, which helps.

Unfortunately, I don't need the groupings--they just clutter up the view--so I will probably have to export to Excel anyway to manipulate and read the data better, but this is definitely a step in the right direction.


Tags: cloud

jira-cloud

remaining

tempo

time
Time to first response - not calculating based on new calendar time
Asked by George Bliss:

Hello,

I have adjusted the calendar times under the SLA settings to show a true reflection of the SLAs. The resolution time has adjusted correctly however the 'time to first response' is still showing the old calendar time (8-6) which I have now deleted completely and replaced with a new one (9-5). But it still does not seem to be adjusting?

Can anybody advise?

Thanks,

George

![Screenshot 2024-07-01 181119.png](https://community.atlassian.com/t5/image/serverpage/image-id/332820iA6BCC1674035E01E/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 181119.png")


Answers:
author: Dirk Ronsmans
body: Hey [@George Bliss](/t5/user/viewprofilepage/user-id/4134617) ,

From your screenshot it seems that the Time to First Response SLA has already been stopped, correct?

When you make changes to SLA settings only SLA's that are not yet "stopped" will be recalculated. This to not re-calculate old SLA goals.

If you need to force it to recalculate you'll have to do this on each issue with a webrequest/rest api call

<https://confluence.atlassian.com/jirakb/how-to-use-automation-to-recalculate-sla-on-a-specific-issue-subset-of-issues-1255455124.html>

To preserve the historic data the old calendar and goals will still be shown on those stopped SLA's.

comments: author: George Bliss
body: Hi Dirk,

Thanks for your response.

I put the ticket back to 'In Progress' however it's still not updating after doing another manual adjustment to the SLA calendar? The time to resolution is re-calculating which is why it is not there but the time to first response does not?

Thanks,

![Screenshot 2024-07-01 182746.png](https://community.atlassian.com/t5/image/serverpage/image-id/332823i678D9739E1388A35/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 182746.png")


author: Dirk Ronsmans
body: Is the first response sla actually restarting when going back to in progress? (As in the definition the sla triggers)

could u maybe post the SLA configuration with the start/pause/stop conditions?


author: George Bliss
body: ![Screenshot 2024-07-01 201709.png](https://community.atlassian.com/t5/image/serverpage/image-id/332848iD3663B7941D593A7/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 201709.png")


author: George Bliss
body: Thanks for helping [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602) - I have attached the screenshot above ?


author: Dirk Ronsmans
body: Looks like your issue is that it's not restarting the SLA. Which is good because otherwise it would become a multi-cycle SLA and your data is no longer correct.

if you just want to recalculate the SLA i'd look in to doing the forced recalculation trough the rest api

If it were paused it could resume but for a First Time To Response you wouldn't want that.


author: George Bliss
body: Great stuff - thanks for all your help Dirk!

Best regards,

George


Tags: cloud

jira-service-management

jira-service-management-cloud
"Ready for QA" tickets not showing up in my backlog
Asked by Emily Smith:

I am a new jira admin and I have just started organizing my first sprint. I have 2 teams. I made a sprint (scrum) for the first team and it worked perfectly. I used a filter with 2 conditionals. Project = myproject and Label = myteam (for example). It pulled in all the tickets of every status that meet the conditionals.

Then I made the sprint (scrum) board for team 2. Same filters (just the label is different). But all of my "ready for QA" tickets don't appear. So I narrowed the filter to say "status = ready for QA". 11 tickets meet my requirements. Saved the filter and returned to the board/backlog view. zero tickets showing up.

Can anyone help me get these 11 missing tickets into the board!


Answers:
author: Duc Thang TRAN
body: Hello [@Emily Smith](/t5/user/viewprofilepage/user-id/5533425)

I suggest checking your settings column of your seconde board to see if you have the status 'ready for QA' mapped to a column

comments: author: Emily Smith
body: Thank you! yes this worked! my "ready for QA" status was showing up in the "closed" column so I made a new column for "Ready for QA" and now they appear in the backlog and I can add to the sprint!! Thank you!!


Tags: cloud

jira-cloud
Email Channel with API Graph - Mail deletion after ticket creation
Asked by Charles MANGENEY:

Hello,

I'm wondering if there is a native way in JIRA to reproduce the behavior when we POP a mailbox with API Graph Channel.

I explain : when we POP a mailbox, JIRA automatically empty the mailbox and create the requested tickets.

When we use API Graph, the email is just marked as "read", which means we have to implemet some rules about cleaning emails older than... (and this type of rule has no view about read status).

Is there something I've missing in the configuration of the email channel?

Thank you for your feedback!

Charles


Answers:
author: Pavel Junek
body: Hi Charles,

Welcome to Atlassian community!

I don't think you missed anything in the settings. It just behaves like this - [Setting up an email channel with the Microsoft Graph API protocol](https://confluence.atlassian.com/servicemanagementserver/setting-up-an-email-channel-with-the-microsoft-graph-api-protocol-1235848828.html)
> "J*ira Service Management pulls unread emails from the mailbox once a minute. After a message is processed, it's marked as read. This is done to distinguish between new and old messages."*

Pavel


Tags: data-center

email

jira-data-center

microsoft