Missing Backup and Scheduler jobs part at Confluence Administration
Asked by F?bio Cabrita:

Hello,

I have set a schedule job for backups several months ago, and was everything working till last night, where it didnt happean:

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So I went in Confluence general administration panel(<http://prntscr.com/jsfq1o>), and for my surprise I didnt found any entrie for both backup part and schedule jobs in left panel, like it says here:

<https://confluence.atlassian.com/doc/scheduled-jobs-96567525.html>

<https://confluence.atlassian.com/doc/configuring-backups-138348.html>

So I tried to enter manually the url(not sure if it is the right one for backups) that I think it should be,

http://\<server_ip\>:8090/admin/backup.action

and I have got a warning about permissions,

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From a permission perpective the user that I am using is in confluence administration group configured at Jira user management directory.

Have tried to login in other users in the same group and there was no entries there too.

Do you know what can be happening?


Answers:
author: Vickey Palzor Lepcha
body: [@F?bio Cabrita](/t5/user/viewprofilepage/user-id/1176742) Go for ps -ef\|grep java

Check all your confluence process and KILL them . Also check synchrony process and kill that too.

And then try a fresh restart. Also what is your JVM memory allocation ?

comments: author: Vickey Palzor Lepcha
body: You will see synchrony running with a separate PROCESS ID - something like -synchrony.core


author: F?bio Cabrita
body: Java is running for confluence (ps -ef\|grep java): <https://pastebin.com/JxivHRXQ>

I have already kill all confluence (*sudo kill -9 \<confluence PIDs\>* ) process's and I have tried to launch ./startup.sh again and nothing, please check my replies above your comment. I have confirmed with *ps aux \| grep confluence*.

JVM memory allocation is the default one, 1 GB.

Thanks!


author: Vickey Palzor Lepcha
body: Did you also kill the synchrony process ?


author: Vickey Palzor Lepcha
body: Kill this

root 1668 1410 2 17:54 pts/0 00:00:28 /opt/atlassian/confluence/jre/bin/java -classpath /opt/atlassian/confluence/temp/2.1.0-release-confluence_6.5-1a01ab2d.jar:/opt/atlassian/confluence/confluence/WEB-INF/lib/postgresql-42.1.1.jar -Xss2048k -Xmx1g synchrony.core


author: Vickey Palzor Lepcha
body: And do a restart - please monitor your log during restart with tail -f


author: Igor M.
body: Hello,

If you are using Confluence server version, I would start by making sure that **Scheduled Jobs plug-in** and other system plug-ins are enabled.

Then if you are a member of *confluence-administrators* and *jira-administrators* , make sure that both groups have full access from **Global Permissions** , especially **System Administrator**.

If all checks out, you can try clearing the plugins cache by following steps in: [How to clear confluence plugins cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html), clearing cache and restarting instance would bring plug-ins online in case those got disabled or crashed.

Hope this helps

Igor

comments: author: F?bio Cabrita
body: Hello Igor,

I tried to reboot first, but after reboot I was not able to start web confluence through,

sudo /opt/atlassian/confluence/bin/startup.sh

The port 8090 is openned, but not getting any output.

I have reboot the system more times and same result, after kill several times confluence PID.

Now I have the service down =X

In logs dont see any possible problem(catalina.log): <https://pastebin.com/w4aA99VN>


author: F?bio Cabrita
body: When I do,

sudo /opt/atlassian/confluence/bin/start-confluence.sh

I got this error at web,

The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.   
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

### Cause {#toc-hId-1620951584}

org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp  
at org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:176)

caused by: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp  
at java.net.URLClassLoader.findClass(URLClassLoader.java:381)


author: F?bio Cabrita
body: Also I have tried to [How to clear confluence plugins cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html) but same result.

If you need more info let me know, now I am not seeing what can I do without having to restore the state of this service to a previous state =X.


author: F?bio Cabrita
body: From atlassian-confluence.log: <https://pastebin.com/LJGqmDam>

Do you know what can be, there is no errors being mentioned?


author: Igor M.
body: Hello,

If confluence is installed as a service with an installer, do not sudo startup script, as service should start with a dedicated account, not root. If you kill all services, you can start confluence with *service confluence start* or just run *start-confluence.sh*, Alternatively, rebooting server should allow for service to startup normally.


author: F?bio Cabrita
body: I know that this is not an answer, but since that I dont have found a way to solve it I start my backup plan, and restore this VM to a previous state, and migrate home directory from confluence in current VM to that VM new restored.

Thank you Vickey and Igor for the help!