How can I find out who is the Administrator for a Organistaion
Asked by Daniel Hackmann:

Hello everyone,

I inheritated a Confluence/Trello combinated system from a former teammember who isn't with the department anymore. We use this system to document some tutorials regarding research work for my university.

The problem is the following: When the former member of the team left, who created the Confluence/Trello he (should have) transferred the organisation to me, or another IT related Co-worker but something went wrong it seems.

When I take a look under <https://my.atlassian.com/product> I can clearly see the subscription to confluence and I can manage who are the primary contacts/edit the subscription etc. So it looks to me like I must have administrative rights.

But when I go to admin.atlassian.com I only get asked to make a new organisation, there is no way for me to see the settings for my current organisation. I made all my other possible teammembers check and nobody can see the organisation at admin.atlassian.com

The former co-worker who created the organisation deleted his account, I imagine he MUST have transferred it to somebody else before deleting, else the organisation would be left without admin. Also I sadly can't contact him to ask him myself if he remembers any details, I am on my own.

What can I do now? I need to change some user-related settings because it is not possible to invite new teammembers to the confluence/trello. Is it possible to somehow see which account has the admin priviliges for the org? Am I checking the wrong places? I am sure I was in some settings before where I could change userpriviliges but I am unable to find it again.

Any help is highly appreciated.

Best regards

Daniel


Answers:
author: Florian PEREZ
body: Hello,

If you can modify the billing process it confirms that you an organisation administrator.

You can check by doing this :

![Screenshot (3).png](https://community.atlassian.com/t5/image/serverpage/image-id/209964i45B138829242A728/image-size/large?v=v2&px=999 "Screenshot (3).png")

Hope this help.

comments: author: Daniel Hackmann
body: Hello!

Thanks for taking the time to answer.

Problem is I can't even reach the admin panel at all. When I try to go to admin.atlassian.com the following pops up:

![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209974iAC261F53C994A2F4/image-size/large?v=v2&px=999 "1.PNG")

Before there was a message saying "Create a organisation now" or something to that extend. I entered test to see if that helps and makes it possible to see some kind of list of other organisations but no. And after that I learned I can't delete the "test" organisation...

When I go to <https://my.atlassian.com/product> I can see the following: ![2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209977i62ED4A6EC80D708F/image-size/large?v=v2&px=999 "2.PNG")

The second person on the contacts list also doesn't have rights to use admin.atlassian.com

Lastly when I click on Manage Subscriptions it loads for a second and then shows the following error:

![3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209978i59305A5EE9B5D3F1/image-size/large?v=v2&px=999 "3.PNG")


Tags: administration

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