youngmon/atlassian-qna huggingface dataset:
Meeting notes, cannot add users
Asked by Sudharsan Gopalakrishnan:

We recently upgraded confluence to latest version and after upgrade , when we edit meeting notes \& try to add users by pressing @, it does not show all users and only few users are listed.

Please help us with possible solutions


Answers:
author: Vero Rivas
body: Hi [@Sudharsan Gopalakrishnan](/t5/user/viewprofilepage/user-id/3128443)

Look at this posts, maybe can help you

<https://confluence.atlassian.com/confkb/unable-to-mention-certain-users-in-confluence-779165995.html>

<https://community.atlassian.com/t5/Confluence-questions/User-mentions-not-working-anymore/qaq-p/1047171>

Cheers
Is there an HTML editing option for Cloud hosted Confluence pages?
Asked by Leslie Martin:

I'm in the process of creating a Confluence page, but there are some things I would like to edit out that I am unable to do with the editing tools present.

Is there an HTML editing option for the Cloud hosted Confluence instances?


Answers:
author: Shannon S
body: Hello Leslie,

Thank you for contacting us about this. Unfortunately, it is not possible to modify the look and feel for Confluence Cloud with HTML or CSS.

See [Functional differences in Confluence Cloud](https://confluence.atlassian.com/confcloud/functional-differences-in-confluence-cloud-734070955.html) for further details:
> On Atlassian Cloud, Confluence uses a custom theme that can't be modified or updated using custom HTML or CSS. For more information on custom themes in Confluence Cloud, refer to [Working with Themes](https://confluence.atlassian.com/confcloud/working-with-themes-724765503.html).

Can you tell me what sort of things you were trying to edit out? Is it just some text on your page, or are you trying to change something else?

Regards,

Shannon

comments: author: Leslie Martin
body: Hello Shannon,

On my confluence page, there is some random text at the bottom of my page that I cannot edit out. I have tried a number of things - but it seems to be tied to all the other text on my page.


author: Shannon S
body: Leslie,

Can you let me know what the text is? If it looks like it's something Atlassian put there, like your Confluence version, then it cannot be edited out. Otherwise, it could be part of your footer. See [Customize Your Space](https://confluence.atlassian.com/confcloud/customize-your-space-724764768.html) for more details.

To check that, you would go to **Global Settings \> Look and Feel \> Header and Footer**.

Let me know if you have any trouble.

Regards,

Shannon


Tags: cloud

confluence-cloud
Trello Macro missing on confluence
Asked by Clifton Lobo:

Hey Team \& Community,

I've been unable to find the trello macro on confluence to integrate my trello board. Can someone please help and see if this is a problem for them too?

I checked the "other macros" section too. Didn't find anything!

![Snip20190718_1.png](/t5/image/serverpage/image-id/60847iA23280B98BD6207C/image-size/large?v=v2&px=999 "Snip20190718_1.png")


Answers:
author: carolyn french
body: Hi Clifton, and welcome to Community!

Do you have Confluence Cloud or Server?

If you have Cloud, you should be able to copy and paste the link into the Confluence page. Or search under Other macros for

* Trello Board
* Trello Link

If you have Confluence Server, then vote for this feature: <https://jira.atlassian.com/browse/CONFSERVER-45779>

Have a great day!

Carolyn

comments: author: Clifton Lobo
body: Hey Carolyn,

Thanks a ton for taking the time out to reply.

I use Confluence Cloud and I haven't been able to find the macro anywhere. Here's a screenshot:

![Snip20190722_16.png](https://community.atlassian.com/t5/image/serverpage/image-id/61066i31ADCAD7FD4AA112/image-size/large?v=v2&px=999 "Snip20190722_16.png")


author: carolyn french
body: Looking at your screenshot here, this is in the Marketplace where you are searching (used to search for apps to add to Confluence). The Trello macros should be native to the Confluence Cloud Macro browser (in your initial question's screenshot you were almost there).

In fact, based on your screenshots, and if you don't see these, I believe you may be on Server. Let me know.

![Macro Browser 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/61525iEFC3E3230D430CDF/image-dimensions/88x197?v=v2 "Macro Browser 1.png")

![2019-07-26_1354.png](https://community.atlassian.com/t5/image/serverpage/image-id/61524i42B552717A694165/image-dimensions/446x274?v=v2 "2019-07-26_1354.png")
share page group confluence cloud
Asked by Soporte Grupo CFI:

Good morning. Good morning,  
I would like to know if it is possible to share a confluence page from the "share" button for a GROUP.

Since so far I do it user by user, but it is very cumbersome.


Answers:
author: Boris MBOUMEHANG
body: Hello Angel,   

I am not sure it is still possible to share Confluence Cloud pages with groups. In fact, I tried to reproduce the issue and I was suggested to share with **users, teams** and **emails**.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/60893i2DDFE2B92A615B59/image-size/large?v=v2&px=999 "image.png")

If I could speculate, I would say that it's because there is a bug report regarding the autocompletion for content sharing with groups (see [CONFCLOUD-33616](https://jira.atlassian.com/browse/CONFCLOUD-33616)).

So, what I can advise you is to create [teams](https://confluence.atlassian.com/cloud/teams-in-atlassian-cloud-958446984.html) with users you want to share your content with.   

Hope it will help.

Thanks.  
Boris

comments: author: Soporte Grupo CFI
body: Thank you, the solution was to create a team and then share it with everyone.


author: Boris MBOUMEHANG
body: You are welcome :)


author: sera.pm
body: Not an answer but feedback that this reduced functionality is an issue: You can not restrict content using teams, you must use groups - Meaning maintaining two sets of grouped data which is cumbersome and does not create a source of truth. Also groups can be synced from a linked directory, which is far better for maintenance. Teams are manual. Again causing an issue as to the source of truth.

comments: author: Boris MBOUMEHANG
body: Hello Sera,

Welcome to the Atlassian Community.

Thank you for your feedback. You are right, for the moment, teams are not as maintainable and efficient as groups are. But I think both meet different needs. For teams, the goals seems to be to permit people (inside and/or outside of an organization) to work together on some contents or issues, without having to manage product licensing purposes for example.  

But the fact that teams are managed manually could be a serious issue.  
Let's hope Atlassian will improve the team's functionalities in order to meet more needs! :)

Boris


Tags: cloud

confluence-cloud
Changing layout of multiple pages
Asked by Jens Becker:

Hello,  

is there a way that i can build pages form a template or blueprint.  
And that whenever i adjust the structure of this "template"  
these adjustments apply on every existing page derived from the "template"?

For example change the order of two tables. The tables should  
maintain their distinct content.  

Or add a Gallery in the "template" and on existing derived pages  
is added a new empty Gallery at the same spot.  

Thanks for your help!


Answers:
author: Thomas Schlegel
body: Hi [@Jens Becker](/t5/user/viewprofilepage/user-id/3499682) ,

I think with plain Confluence, this is not possible.

You can achieve something similar with the Scaffolding App from Servicerocket. This formular framework has a "Live Template" macro - you create a template using form elements and add new pages using the live template - macro. If you change the template, every page using this live template will be changed also.

There may be other apps as well providing such a functionality, but we are using this one and it works well.

But I don't know, if this is working with the gallery macro...

comments: author: Sayed Bares [ServiceRocket]
body: Hi [@Jens Becker](/t5/user/viewprofilepage/user-id/3499682) ,

[@Thomas Schlegel](/t5/user/viewprofilepage/user-id/781483)is absolutely correct and using Live template is the way to go.

Just wanted to add few documentations which you might find them helpful:

* [Live template macro](https://docs.servicerocket.com/scaffolding/macro-reference/live-template)
* [Live template example](https://docs.servicerocket.com/scaffolding/user-guide/basic-tutorials/using-live-templates)

And in case you have any questions then feel free to contact our [support](https://success.servicerocket.com/support/servicedesk/customer/portal/3/create/45) we'll be more than happy to help.
Questions about the Mysql character set
Asked by ???:

When can I support utf8mb4, the problem I am facing now is that I can't insert an emoticon in the document, and I will get an error if I insert the emoticon.  
Incorrect string value: '\\xF0\\x9F\\x98\\x82\\xF0\\x9F

Trying to install the latest version will not help


Answers:
author: Mirek
body: Hi,

Did you check those KB articels?

<https://confluence.atlassian.com/jirakb/emojis-and-special-characters-for-jira-with-mysql-952604493.html>

<https://confluence.atlassian.com/fishkb/migrate-mysql-database-to-utf8mb4-character-encoding-962356253.html>

comments: author: ???
body: Thank you for your answer. I have read these documents before and can't solve my problem. I just want to know if confluence does not support utf8mb4.


author: Mirek
body: Confluence supports MySQL..

<https://confluence.atlassian.com/doc/supported-platforms-207488198.html>

And MySQL is able to use utf8mb4, so if everything is set correctly in your database there should not be a problem. If there is any (and you are using supported versions and have active maintenence) I suggest to get all the logs and contact Atlassian support to help verify if this is really a problem with utf8mb4..
add breadcrumbs
Asked by Adi Atzmony:

I accidentally removed our breadcrumbs without noticing. Anyone have a quick fix?


Answers:
author: Teodora V
body: Hi Adi,

check the Macros section first, if you use an app for the breadcrumbs it will be there.

comments: author: Adi Atzmony
body: Hi Teodora, thanks for your response. we are not using an app for the breadcrumbs. we are using the Refined plugin for the look and feel.


author: Teodora V
body: Oh, I see. I'm not familiar with their app usage, we are customizing Confluence with its basic functionalities. Maybe you can refer to their documentation space?  

<https://docs.refined.com/display/rwot/Theme+Editor>


Tags: confluence-server

server
Table of contents for Content by Label Macro
Asked by ????? ?????????:

Hello!

I used Conent by Label macro for posting the content of several articles on one page. (Is there a more elegant solution for this task?)

There are 2 questions:

1) How to create a table of contents for a page whose data is represented by a macro - Content by label macro?

2) How to influence the order of pages that are displayed using the macro - Content by label macro?


Answers:
author: ????? ?????????
body: 1) How to create a table of contents for a page whose data is represented by a macro - Content by label macro?

this question are closed  
If there are headings in the marked pages, you can use macros - Table of Contents)))  

but second question still open...


Tags: confluence-server

content-by-label

page

server

sort

table-of-contents
First Login to Confluence lasts very long
Asked by Ingo Buyny:

Hello,

i\`m relatively new to Confluence and am still in the test phase.

I installed the package on a virtual Server 2012 R2 with 4 Cores and 8GB RAM.

There are 4 users locally created and right now i am the only active user which creates content.

My problem, when i start in the morning, i can access the login page in a reasonable speed (using Firefox or Chrome), but when i try to login to my user account or to the admin account which i created, for the first time each day it lasts for about a minute to actually login.

After that it reacts quite ok, working in the menus, creating content is not affected or seems to be what i would call slow.


Answers:
author: Ingo Buyny
body: Our Browsers are accepting websockets connection or do you mean something else?


author: Jose Maria Gonzalez Vazquez
body: What I would do is to check this:

- Make sure that your network allows websockets. If they are not allowed you can have a delay till confluence uses http when it detects websockets are not available

- Inspect the network to see if there's any specific component that is taking too long to load.

- Verify the load of the server and processes to see if there's any specific process that it is consuming too much

We have issues in our instance for the first topic.

Good luck!


Tags: confluence-server

server
How to export the comments for page/space in the format of PDF or other format in the confluence
Asked by kumar p:

How to export the comments for a page/space in the format of PDF or other format in the confluence


Answers:
author: Max Foerster - K15t
body: Hi Kumar,

exporting comments to PDF is not a built-in feature but comments can be included in HTML and XML exports. There's a comprehensive list of what is included in which kind of export format in the documentation:

[Export Content to Word, PDF, HTML and XML](https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html)

Looking at this thread in the community [Why don't my page exports include comments?](https://community.atlassian.com/t5/Confluence-questions/Why-don-t-my-page-exports-include-comments/qaq-p/421702) as user wrote a user macro to achieve what you're looking for. So maybe give that a try. :)

Best, Max


Tags: cloud

confluence-cloud
Import Insight : Find logs
Asked by laurent debaix:

Hello,

In the treatment results of an import, when there are errors, the message is "consult the logs for further d?tails", where can i find these logs or explanations about errors.

Thanks


Answers:
author: Thomas Deiler
body: Dear [@laurent debaix](/t5/user/viewprofilepage/user-id/2684134) ,

you will find them in $JIRA_HOME/log.

Logs from insight have different names than the one from Jira.

So long

Thomas

comments: author: Chris Melville
body: Sorry to resurrect such an old thread, but ever since we upgraded to Jira DC 9.12.10 the insight import logs are now blended in with the standard jira log, which is incredibly inconvenient.

Does anyone know the magic to redirect back to the separate insight_import.log?


Tags: discovery

import

insight

jira
Headings in expand macro display in TOC but don't take to the actual heading when clicked on
Asked by Tamara Siekmann:

Hi,

Not sure if this is a bug or an add-on but I find it really odd that headings in expandable sections can display in TOCs but don't take to the actual heading when clicked on from the TOC but do nothing. Is this a bug? Or is there an additional feature for this macro my Confluence server v6.13 doesn't have?

Thanks,

Tamara


Answers:
author: Max Foerster - K15t
body: Hi Tamara,

this is a known issue and can be viewed in the official public issue tracker: [CONFSERVER-27357 - Anchors should link to an expanded content instead of staying closed](https://jira.atlassian.com/browse/CONFSERVER-27357)

As long as the macro is not expanded you cannot jump to content using links but a clever user provided a script serving as a workaround. So maybe you want to try that.

Best, Max

comments: author: Tamara Siekmann
body: Hi,

thanks for the quick reply. Do anchors work the same way as TOC headings though? So I should set headings in expand macros as anchors instead inside of a TOC if I want to use this workaround?

Thanks,

Tamara


author: Max Foerster - K15t
body: Hey,

links to headings from your TOC macro and links to anchors are basically the same. Just have a look at what they are linking to and how the URL is structured. So both of them won't work correctly if they are embedded in an expand macro. The macro is taking care of automatically expanding the expand macro to jump to the desired content if I'm not mistaken. You don't have to replace anything.

Best, Max


Tags: expand

table-of-contents
Importing an exported space (PDF) as space in another WIKI
Asked by Vasu Parvatham:

Hello All,

I have recently exported the entire space in PDF Format.

Is it possible to import this PDF in another WIKI which will look like a site (Space) on new WIKI?

If this is not possible, is there any way to achieve my requirement?

Thanks,

Vasu


Answers:
author: Kerem Caglar [Solveka]
body: Hi Vasu,

You need to export as XML not PDF in order to import.

Please see this page:

<https://confluence.atlassian.com/doc/restoring-a-space-152036.html>

comments: author: Vasu Parvatham
body: Thanks lot. It helped me.

I exported the space to XML Format and imported the same in another Confluence, it worked.

Thanks a lot once again.


Tags: confluence-server

server
Invalid Licencse Key
Asked by Andreas Mertens:

Can you please recreate our confluence license key. The server claims "invalide license key" immediately after creating the key.

thx


Answers:
author: Mirek
body: Hi [@Andreas Mertens](/t5/user/viewprofilepage/user-id/3499421) ,

What exactly are you trying to do? Apply which license? Could you please check if this KB is helpful for your case?

<https://confluence.atlassian.com/confkb/unable-to-update-license-key-in-confluence-with-the-error-message-the-license-you-entered-was-not-valid-751698902.html>


Tags: confluence-server

server
When running Clean Journal Entries, Confluence Page Create, edit cannot be done. and then 502 proxy
Asked by ?:

We are currently using Confluence DataCenter version. (6.8.0)   
At 2am Every day, Clean Journal Entries is operating.   
During the operation of the job, 502 proxy error occurs when accessing the page, Create, Edit, and Confluence.   
When the job is completed, Confluence works normally again.

It takes about 20 to 25 minutes to check the duration of the job.   
Can't you create and edit Confluence's page while the job works?

What will happen if you turn off the job scheduling?


Answers:
author: Ross McCoy
body: Hello,

The "[Clean Journal Entries](https://confluence.atlassian.com/doc/scheduled-jobs-96567525.html)" scheduled job (formerly known as "[Optimise Indexing](https://jira.atlassian.com/browse/CONFSERVER-36762)") is very demanding on system resources according to some fairly ancient documentation. However, if you turn off the job scheduling, the size of the journal entries (which are one of the ways that search indexes for nodes in Data Center stay in sync) can potentially grow indefinitely in size, causing you to run out of disk space.

Unfortunately, there's really no public documentation available except the above on precisely what occurs during this job, and I'm not sure how much of the documentation on "Optimise Indexing" applies to "Clean Journal Entries". However, if you have a large Confluence instance, with 3 or more nodes, I would expect some significant performance degradation while this job is occurring based on my experience and the little information I can find online.

If you go to Scheduled Jobs in the Confluence General Configuration, you can see the time (in milliseconds) that it takes to complete the Clean Journal Entries job. What's the time listed here?

If the time listed doesn't match up with what you're expecting to see (1000000 to 1500000 milliseconds) then this job may not be the source of the performance hit you're seeing - by default, Confluence is scheduled to run a backup at 2 AM as well.

You can try modifying the cron expression for this job to run on a weekend, but you will need to closely monitor disk space, especially if you're operating within tight constraints.


Tags: data-center

confluence-data-center
How do you prevent more than one person editing a document on a Confluence page?
Asked by Georgia Adams:

If you have a document (say an excel spreadsheet) embedded into a confluence page. How do you prevent more than one person editing the document at the same time?


Answers:
author: Mirek
body: I am afraid it is not easily possible without additional extenstions that are available on the markeplace and be able to lock the attachement from editing.

If you choose to edit you download a copy and then you upload it as a new version.

Maybe you can have some info on a page (for example a task macro) where the attachment is located that someone is editing currently and ask to uncheck the box when work is done? Thanks to that at least you would have a process to prevent editing on the same time and be able to know who is actually doing that (and contact that person)
What functionality is supported when I app link Confluence to another instance of Confluence?
Asked by Matthew Martin:

We have many instances of Confluence at the organisation that I work at and content migration would be incredibly easy if, through app linking, functionality like page copy/move etc were supported.

As such, I was wondering how mature the app linking for Confluence to Confluence is?


Answers:
author: Nic Brough -Adaptavist-
body: An application link between two Confluences does not do much in itself, just makes them aware of each other so you can write macros and gadgets that can use an authenticated link instead of doing all the work to log in and read themselves.


Tags: confluence-server

server
Need to Permission to add Restriction to a Page
Asked by Adrija Ghosh:

Hi All,

I need permission to add restriction to a page.


Answers:
author: Mikael Sandberg
body: Hi [@Adrija Ghosh](/t5/user/viewprofilepage/user-id/3499135),

Welcome to Atlassian Community.

Page restriction permissions are controlled by [space permissions](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html) in Confluence, so if you do not have permissions to add/remove restrictions you need to contact the space admin or your Confluence admin.
How do i indent using the new editor in a page with a 2 column layout
Asked by John Fenger:

While using confluences new editor how do you indent on a page that is using a 2 column layout.

On the normal page i can indent by using Tab, which i had to find by trial and error since it doesn't seem to say you can do this anywhere.

But Tab for some odd reason moves me between my 2 columns page layout thus.


Answers:
author: Shannon S
body: Hello John,

Thank you for reporting this. I've raised a bug below for this behavior:

* [CONFCLOUD-67199](https://jira.atlassian.com/browse/CONFCLOUD-67199) *Indenting text with tab is not possible in column layout on new editor*

Please login there and click **This affects my team**. This will automatically add you to the list of watchers so you can be updated of any progress.

Thank you again, and take care.

Regards,

Shannon


Tags: cloud

confluence-cloud
Confluence: story points don't show up in the "display options" dropdown of a Jira Chart
Asked by Anuja Gokhale:

Im trying to create a jira chart in confluence but want to pull data on the number of story points in various statuses (as opposed to just the number of issues) across projects

I have the JQL and it works fine in Jira. When I use the JQL in confluence I can see all the issues but don't have a way to display the story points or use them as the x-y axis in the Jira two dimensional chart

Are story points not accessible in Jira chart from confluence ?


Answers:
author: Alex Christensen
body: The only fields that would appear in the Jira Chart macro for pie charts, two-dimensional charts, etc. are fields which have pre-defined values (i.e. single-select, multi-select, checkboxes, etc.). The Story Points field can have literally any number input into them, so they aren't available for putting into the Jira Chart macro. The same can be said for gadgets in Jira dashboards.

Instead, you'd probably need a tool like eazyBI, or you would need to export the Jira data to CSV and manipulate/report on the data in Excel or Google Sheets.