youngmon/atlassian-qna huggingface dataset:
Is there any way in native Jira cloud to search Parent Issues of Stories in a Sprint?
Asked by Saurabh Chaudhary:

Hi there,

I am trying to create a roadmap sort of filter to gather all the issues scheduled in the next 8 Sprints along with their 'Parent' issues. This will help to show the upcoming planned work (via Advanced roadmaps) to various senior stakeholders.

How can we do this in Jira cloud without any plugins? The only bit that is still a challenge for me is getting the parent issues in my net (filter).

Please suggest.


Answers:
author: Manoj Gangwar
body: Hi [@Saurabh Chaudhary](/t5/user/viewprofilepage/user-id/5491452) ,

Welcome to the atlassian community!!

In native Jira Cloud, there isn't a direct JQL function to search for parent issues (like Epics) of stories within a sprint.

comments: author: Saurabh Chaudhary
body: Thanks Manoj! Quite a pity


author: shiva kumar Gosul
body: Jira cloud has Timeline (Roadmap) now you can also use AI to generate Timeline.

Create 8 sprints and add stories respectively. Based on the start and end dates, timeline will generate the Roadmap.

Also you can use the below query to pull the issues under Epic

Epic link =ABC-123

comments: author: Saurabh Chaudhary
body: Thanks Shiva!

We have done that all. The issue is with reverse query, something that can give us Parent issues by looking at child issues.


Tags: cloud

jira-cloud

jira-work-management
Can you template different Team Managed Projects?
Asked by Adam Taylor:

We are trying to create some Team Managed projects that will be used for different customers and instead of creating them all from scratch i was wondering if there is a way to do this via templates? This would also include pre-created tasks to be works - if thaty can be done


Answers:
author: John Funk
body: Hi Adam,

No, you can't really do that with Team-managed projects because you can't create them based on existing projects and all objects within the Team-managed project is completely unique to that project. You could create an Automation rule to at least create all of the pre-defined tasks when the project gets created though.

comments: author: Adam Taylor
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148) , if we only want it to be for certain business porjects, would the condition need to be set to look for a certain project name to create one set of subtasks and then a different condition for another set?


author: John Funk
body: Yes, that's probably the route to go.


author: Luka Hummel - codefortynine
body: Hi [@Adam Taylor](/t5/user/viewprofilepage/user-id/4971168)

If you are willing to use a third-party app you can use our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud&tab=overview&source=community324) to clone your template project as many times as you want after you have created it just once. Templating is a common use case for Deep Clone and with our [Advanced Project Clone](https://c49.link/deep-clone-for-jira/docs/advanced-project-clone) feature you can also clone team-managed projects.
what is difference between ready and ready to ship status in jira
Asked by JIM_PROVO:

what is difference between ready and ready to ship status in jira


Answers:
author: Jehan Bhathena
body: Hi [@JIM_PROVO](/t5/user/viewprofilepage/user-id/4956524) ,

I'll second [@John Funk](/t5/user/viewprofilepage/user-id/7148) 's answer, a status name is something that you can define for your self.

In our use case we use "Ready" When the ticket is analyzed and good to go under development, where as "Ready to Ship" Is more of a deployment status which we use to identify tickets whose work is completed and can be deployed on multiple environments.

Hope this helps?


author: John Funk
body: Hey Jim,

Even with pre-identified statuses in a "template" workflow, it still really is up to your team and how they define those statuses. If they don't sound good to you, you can modify the workflow and insert new statuses with names that are more in line with how you work.


author: Mohamed Benziane
body: Hi,

These status seem specific to your Jira instance, you must ask your administrator to know what is the difference
How I can change the position of attachment field on the form ? in Jira cloud
Asked by Saqib Dar:

Hi everyone,

How I can change the position of the attachment field on the form? in Jira cloud

Thanks.

Regards,

Saqi![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/263177i3DA9CCE1FCFBFC8E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Manoj Gangwar
body: Hi [@Saqib Dar](/t5/user/viewprofilepage/user-id/4563680) ,

If it is on service desk issue creation screen then go to the request type and drag n drop the attachment field to very bottom.

Else if it is on view screen then go the issue screen then drag n drog attachment field to very bottom.

comments: author: Vaclav Vlcek
body: Hi Manoj,

I appreciate your effort, but why can't you put some screenshots here? When you know how to do that, a couple of screenshots would be beneficial. "If it is on service desk issue creation screen...., then go to request" It is not clear what screen you are talking about :)


author: Manoj Gangwar
body: So you can go under project setting\>Forms

Edit your form and you can drag and drop the attachment field position.

If not then you can remove the attachment under request type and then add it the attachment field on the form.


Tags: cloud

jira-work-management-cloud
where to find screen schemes?
Asked by Alkanz Ali:

where to find screen schemes of team managed projects?   
I am trying to add Due date as mandatory field, this has been done on all my company managed projects but my team managed projects are not have due date as mandatory field.   
Please tell how can I configure this or else find screen schemes that can be edited


Answers:
author: Trudy Claspill
body: Hello [@Alkanz Ali](/t5/user/viewprofilepage/user-id/5241398)

Team Managed projects don't use "schemes" like Company Managed projects do.

To manage the fields that appear on screens for each issue type in a Team Managed project, a Project Administrator for that project needs to go to Project Settings \> Issue Types. From there you can select each issue type and add/remove fields and also set fields as Required.

For more information refer to:

<https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/>


author: Deepak Jain
body: Hi [@Alkanz Ali](/t5/user/viewprofilepage/user-id/5241398) ,

You can configure any Field mandatory from "Field Configuration Scheme". Here is the link for more details :

<https://support.atlassian.com/jira-cloud-administration/docs/configure-a-field-configuration-scheme/>

Thanks !

comments: author: Deepak Jain
body: Every scheme related to a project can be found under project settings. For this you would need project administrator settings in your Jira project.

Thanks !!


author: Trudy Claspill
body: [@Deepak Jain](/t5/user/viewprofilepage/user-id/5240989)

This answer is incorrect in that Field Configuration Schemes are not applicable to Team Managed projects.


Tags: cloud

jira-work-management-cloud
JWM Timeline Hierarchy & Filtering
Asked by Clint Moollen:

Hi,

I'm new using Jira and am looking for assistance.

**1. Timeline View JWM**

We have created A hierarchy in Jira Work Management.

* \>Initiative
* \>\> Milestone
* \>\>\> Epic
* \>\>\>\> Task

These reflect (as a hierarchy) on the list view, but not on the Timeline view. How do I fix this

![Screenshot 2023-06-14 121337.png](https://community.atlassian.com/t5/image/serverpage/image-id/263096iBF5EBA35DAE7B8BF/image-size/large?v=v2&px=999 "Screenshot 2023-06-14 121337.png")![Screenshot 2023-06-14 121613.png](https://community.atlassian.com/t5/image/serverpage/image-id/263097i3131801C1DBF171B/image-size/large?v=v2&px=999 "Screenshot 2023-06-14 121613.png")

**2. Timeline View JWM Filtering**

JWM does have filtering currently. I need to filter and have a Timeline view of a unique Initiative - "on its own" (as described in the hierarchy above) with all the hierarchy elements linked to this initiative in one timeline view, i.e.

* \>Initiative
* \>\> Milestone
* \>\>\> Epic
* \>\>\>\> Task

How do I go about doing this? I've explored but not getting any joy.

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Clint Moollen](/t5/user/viewprofilepage/user-id/5080523)

Are you working with a Premium (or Enterprise) subscription for Jira Cloud? How did you create the extended issue hierarchy; through Jira Settings \> Issues \> Issue Type Hierarchy?

The JWM Timeline feature was not designed to reflect a multi-level issue hierarchy. The ability to reflect that type of hierarchy is a feature of the Advanced Roadmaps Plans feature available with the Premium (and Enterprise) subscriptions. There is no option to implement the multi-level hierarchy display in JWM Timeline.

Given that you can't use the JWM Timeline to display the hierarchy as you want, your second question is moot.

If you have a Premium subscription and used the Issue Type Hierarchy to create your issue hierarchy, then you can use the AR Plans feature to create a timeline view for the Work Management project. That will show the issues in the proper hierarchical manner.

I don't see a method to filter the AR Plan down to a single top level issue and all its child issues, however I have not worked much with AR Plans. I may be overlooking an option.

comments: author: Clint Moollen
body: Thanks so much [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) . I will explore AR option
when I add a new tasks in my jira work management template that tasks are not visible on a board
Asked by Botmatic:

when I add a new task in my jira work management template the tasks are not visible on a board and its a Kanban board but in jira work management there is no option to configure a board and there is no setting like configure a Kanban board


Answers:
author: John Funk
body: Hi Jay - welcome to the Atlassian Community!

that's probably because it is associated with an issue type that is attached to a workflow that is different than what is currently being shown on your board. JWM projects and their board will only show one workflow at a time. Click on the More link and change the workflow to see if your issue shows up.

comments: author: Botmatic
body: No, It's the same and there is a condition where two tasks with the same issue types like bugs are there in a list and one of them is showing on a board and another one is not while both bugs contain the same information


author: John Funk
body: Are some of those issues Done? Because Done (Resolved) issues disappear from the board after 2 weeks.


author: Botmatic
body: It's not even showing to do tasks


author: John Funk
body: Can you share some screenshots of the List screen showing issues with columns for Issue Type and Status and then the Board?

And is this a Team-managed or Company-managed project? And is Scrum/Backlog enabled?


author: Botmatic
body: Its a Team-managed Project and here you can see task no1437 is available in a list view but not visible on the ![Screenshot 2023-06-15 151130.png](https://community.atlassian.com/t5/image/serverpage/image-id/263322iFBD9700D3703E123/image-size/large?v=v2&px=999 "Screenshot 2023-06-15 151130.png")![Screenshot 2023-06-15 151219.png](https://community.atlassian.com/t5/image/serverpage/image-id/263321i27EF4BF249B04C5D/image-size/large?v=v2&px=999 "Screenshot 2023-06-15 151219.png")board


author: John Funk
body: Sorry, but can you click on the More link on the board to show the details there and do a screen shot?


author: Botmatic
body: here it is


author: Botmatic
body: ![Screenshot 2023-06-15 151130.png](https://community.atlassian.com/t5/image/serverpage/image-id/263336iE08D4640FABC5365/image-size/large?v=v2&px=999 "Screenshot 2023-06-15 151130.png")![Screenshot 2023-06-15 151219.png](https://community.atlassian.com/t5/image/serverpage/image-id/263337iA66AEFADE2BF5C09/image-size/large?v=v2&px=999 "Screenshot 2023-06-15 151219.png")


author: John Funk
body: These are different projects. The one you show above is BOT and this one is BTMBCS. One has a plural name and the other is singular.


author: Botmatic
body: I Migrated all my tasks to new project to check weather its working or not but still facing the same issue


author: John Funk
body: So, you need to share screenshots of same project.


author: Muhammad Moazzam Hassan
body: Hi [@Botmatic](/t5/user/viewprofilepage/user-id/5244135) ,  

Can you share the screenshot?
Going to any project Settings > Automation Screen will encounter an error
Asked by Eloi Tay:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/263001i2C7ADDC92F6C2BFF/image-size/large?v=v2&px=999 "image.png")

As above, the page will display this message the moment you get in, there do not seems to be any where to reach out to support.


Answers:
author: Chris Yarbrough
body: There is another thread going with the same issue. Lots of people are experiencing this problem.

<https://community.atlassian.com/t5/Jira-questions/Automation-Issues-6-13-2023/qaq-p/2388343#U2388372>
If I upgrade Jira Work Management to DataCenter, will its links to Confluence Server etc persist?
Asked by SimonH:

In order to efficiently migrate Jira Server projects to another Jira System running on DataCenter, I need to use a plugin that is only available in Jira DataCenter (because they have stopped selling plugins for Jira Server).

But if I upgrade Jira Server to Jira DataCenter on the original system, will all the links to Confluence Server, Crowd Server and Bitbucket Server still persist? e.g. if a Jira ticket was referenced in Confluence before Jira was upgraded to Data Center, will it still be referenced? Will Crowd still authenticate access to the upgraded Jira? Will I still be able to access code changed under a Jira ticket by clicking through to bitbucket?


Answers:
author: Kris Dewachter
body: Hi [@SimonH](/t5/user/viewprofilepage/user-id/2401530) ,

If you only upgrade the license to Data Center, the links will remain the same. You are not changing anything to the physical installation. Only the license changes.

Best regards,

Kris

comments: author: SimonH
body: Thank you!
how can I (site admin) change project type from team managed to company managed?
Asked by Alkanz Ali:

I am a site admin and i need to change project type from team managed to company managed?  
can someone please help?


Answers:
author: Diogo Teles
body: Hi [@Alkanz Ali](/t5/user/viewprofilepage/user-id/5241398) !

You can't change the project type as you described. That is why choosing the right project type is so important. However, sometimes work evolves in a way that what was once the correct project type is no longer suitable.

There is a workaround. You can create a new company project to host all issues of the team-managed project.

Set up all the project architecture first (schemes, workflows screens etc), bearing in mind you may need to create custom fields to cover fields created exclusively for the team-managed project.

Once the new project structure is complete, you can bulk-move all issues from the old project to the new one and archive the project.

This is a complex move, and all stakeholders must be considered. I would suggest setting up a sandbox and trying the move there first. When you reach a successful move, document it and then plan a move date for the production environment projects with your stakeholders.

comments: author: Trudy Claspill
body: adding to this, here is a link to documentation concerning migrating between Team and Company managed projects:

<https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/>


Tags: cloud

jira-work-management-cloud
Can JIRA work management forms be sent to external stakeholders without the project or domain access
Asked by Maryam Yusuf:

I am trying to use the JIRA work management form to get requests from external stakeholders or add it to our JIRA service management help center, so when a customer submits a ticket it goes directly to the JIRA work management.

To rephrase, can I use JIRA work management form on JSM help center, or can I use JIRA product discovery form on JSM?

And also, how can I give external stakeholders access to submit ticket on our help center without JIRA lisence?

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Maryam Yusuf](/t5/user/viewprofilepage/user-id/5181979)

Welcome to the Atlassian community.

If you want to allow stakeholders to create issues without a Jira license there are a few methods:

1. Use Jira Service Management and make those stakeholders Customers of your Jira Service Management project. Customers of a Jira Service Management project do not require a license.

2. Allow Anonymous Access to your Jira product(s). Anonymous access, though, will make the product accessible to everybody on the internet.

3. Let users create issues (in a Software or Work Management project) only by submitting an email. Set up an Email Handler that will process the incoming email and in it set a Default Reporter to a user account that is a licensed user.

A Jira Work Management form can't be shared with an unlicensed user. This is stated in the[documentation concerning use of those forms](https://support.atlassian.com/jira-work-management/docs/what-are-forms-and-what-can-they-do/).

I don't believe you can use a Jira Work Management form in a Jira Service Management project. You could, however, let your external stakeholders create issues in JSM, and use Automation to create an issue in a Jira Work Management project for each issue created by an external stakeholder/customer in a Service Management project.

I have not learned about Jira Product Discovery yet, so I can't answer you question about using those forms in JSM.

comments: author: Maryam Yusuf
body: Thank you for your suggestions.


Tags: cloud

jira-work-management-cloud
How can i change the board filters
Asked by Johann Cardona Schranz:

I am creating a new team-manged jira work management project but when i bring up the board the contents of the swim lanes do not match that of a basic filter by status ... the board saying 42 with the filter showing many more....  

I have read that there are board filters which automatically filter by workflow status and that there is an option i board settings which allow your to customize these but i cant find that option in my instance by pressing more on the left of the board.  

Any help would be greatly appreciated.


Answers:
author: John Funk
body: Hi Johann,

How are you accessing the board filter? You really don't have direct access to that. Are you really referring to the List view? I will assume so, but regardless, yes, the board will only show issues for a single workflow at a time. So if you have one workflow used by all issues on the project, then all issues will show on the board.

If you have multiple workflows, you will need to click the More button to change the workflow to see the issues associated with that workflow. The List view will show all issues.

If you need a more flexible and capable board, you can create a second JSW board. Here are the details for doing that:

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>
Dependency between two tasks in Jira Work Management
Asked by Julius Liljeberg:

Dear Jira Comuntity,

I am testing Jira Work Management as an admin in a team managed project.  
In research I have often seen that two tasks can be linked in the timeline. However, when trying it out, I cannot reproduce this feature. Can you tell me how to create the dependency between two tasks?

1000 thanks and best regards  
Julius


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Julius Liljeberg](/t5/user/viewprofilepage/user-id/4633833)

It is indeed the issue linking. What is the type of the issue link? When you do it from the roadmap view the issue link type is "blocks".

Regards,

Ravi

comments: author: Julius Liljeberg
body: Hi [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596)

Thanks for your quick reply!

I am using "Jira Work Management", so I am afraid I don?t have "roadmap" available?! I do have a timeline though.

The issue type in this example is a task. I have the same problem with sub-tasks. On this picture I hovered over the task and it should show the link. It doesn?t -_-

Do you have an idea what the Problem could be?

Thanks in advance Ravi!  
Julius

![bsp.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/262711i21986050D1256DBD/image-size/large?v=v2&px=999 "bsp.PNG")
JWM transfer to another organization
Asked by Cyrus Marshall:

I am currently using the Jira Work Management as a free version and want to transfer to another organization. I go to start a support ticket but this is not an option. My company uses and has a licensed version of Jira Software and I want to transfer my free version to the company's account. It's worked great for my small team and need to build it out bigger.


Answers:
author: Mikael Sandberg
body: Are you trying to migrate your free instance into your company's one? If so, have you considered using the new [cloud-to-cloud migration](https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/)?


Tags: cloud

jira-work-management-cloud
How can make the issues change status automatically?
Asked by ???:

I creat many status "in process" , named A, B, C, D, E, F

After issue created,

I want to change the status automatically from todo to A after 24 hours issue created.

and from A to B after 48 hours issue created., from B to C after 36hours issue created....

How can I do to accomplish it?

Thanks first.


Answers:
author: Kateryna_v_SaaSJet_
body: Hi [@???](/t5/user/viewprofilepage/user-id/5205943)   
I suggest an alternative and easy solution -- try a third-party marketplace add-on such as [SLA Time and Report for Jira](https://marketplace.atlassian.com/apps/1220741/sla-time-and-report-for-jira?tab=overview&hosting=cloud&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_How-can-make-the-issues-change-status-automatically&utm_term=20230626).

You can configure SLA configuration with automation for status/priority/assignee change or customize notifications in one window.  
![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/264953i532F686E30F5E1B1/image-size/large?v=v2&px=999 "4.png")

Use the 30-day trial to see for yourself how it simplifies work. If you have any questions, I will be happy to answer (my team develops the app).


author: Manoj Gangwar
body: Hi [@???](/t5/user/viewprofilepage/user-id/5205943) ,

You can create the automation rules for this. Example like below.

You can update the JQL query condition as per the days.

![IMG_20230610_211349.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/262548i8F96F7BDD50A4921/image-size/large?v=v2&px=999 "IMG_20230610_211349.jpg")

comments: author: ???
body: Thank very much [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)

Is it like this for other days?

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/262552i19B798481E043286/image-dimensions/314x505?v=v2 "1.png")

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/262550iC5436A83FC3B90F7/image-dimensions/318x448?v=v2 "2.png")![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/262549i23707B4DF28E4F87/image-dimensions/323x449?v=v2 "3.png")


author: ???
body: I just had an idea to do it with a deadline.  
The deadline is 24 hours, change the status once it expires, and once again when it expires 24 hours.

But I'm not good at deadlines, just like this startOfDay.


author: Manoj Gangwar
body: For 48 hours-

Created\>startofday(-2d) and created\<startofday()

For 36 hour's-

Created\>startofday(-36h) and created\<startofday()


author: ???
body: Thanks


author: Manoj Gangwar
body: Hi [@???](/t5/user/viewprofilepage/user-id/5205943) ,

Little change in the automation rule instead of create trigger you have to use the Schedule trigger and trigger it for every day


Tags: cloud

jira-work-management-cloud