youngmon/atlassian-qna huggingface dataset:
How to change Bamboo from running in console to running as a service?
Asked by Dan Gorman:

When we started setting up Bamboo we were running it in console. We have recently had issues with that setup and would like it to run as a service without resetting up our configurations. I installed the service and started it. I can access the bamboo page, but when I try to access a plan I get an internal server error. I don't know if there are necessary steps to migrate it to a service or I am doing something wrong. Any advice would be very much appreciated.


Answers:
author: Gundlupet Sreenidhi
body: If you are running on a Windows environment, Atlassian provides the script to setup Bamboo as a service.

If you are running on a \*nix environment, [check here](http://sreenidhi-gsd.com:9191/display/DEVOPS/Install+startup+Service) on the process of how to setup a service.

Take a look at your Bamboo logs to identify the exact reason for the Internal Server error.
merge to master branch after successful deploy to production
Asked by Venkatakrishnan KT:

Guys,

We have bitbucket and bamboo setup in our environment.

We have created a release build in bamboo and production deploy the same.

Now we want to push the code that went to production to Master branch in bitbucket ++after the deployment is successful++.

1. Is it advisable?

2. If advisable and possible then how?

3. If any other good approach please enlighten. Thanks


Answers:
author: Gonchik Tsymzhitov
body: Hi!

1. Yes, it sounds good, but why after deployment? Maybe after all validation, then merge into master. Then deployment plan will trigger to deploy

2. Yes, it is possible

3. Please, have a look hooks on <https://marketplace.atlassian.com>

we did it by own hooks

Cheers,

Gonchik Tsymzhitov


Tags: bitbucket

bitbucket-server

server
Reason for not building is unknown error while manually running a plan.
Asked by Srinivasa Jajmoggala:

While trying to manually run a plan, i am unable to run plans. i am facing Reason for not building is unknown error.


Answers:
author: Chris Berry
body: Hi Srinivasa,

Are all plans failing? There should be more details in the logs, including stacktrace etc.

* \<Bamboo-home\>/logs/atlassian-bamboo.log
* \<Bamboo-agent-home\>/logs/atlassian-bamboo.log, if it gets to the remote agent.

This issue would require further investigation. Please collect a [Support zip](https://confluence.atlassian.com/support/create-a-support-zip-790796819.html) and [log a ticket](https://support.atlassian.com/) and we will glad to help.

thanks

Chris

comments: author: Srinivasa Jajmoggala
body: BAMBOO-SSH-PROXY: \[SSH proxy tried to connect to \[git:ipaddress\]: and failed due to the following error: \[Error while opening SSH session\]: org.apache.sshd.common.RuntimeSshException: Failed to get the session.\]

found this error in the log.

These plans are running successful earlier. But now throwing errors


author: FaheemUllah
body: I am facing same issue. Any idea how to fix this
Unable to enable Bamboo specs
Asked by Tyler O:

Does Bamboo specs (YAML) support Bitbucket cloud? All the documentation specifically mentions Bitbucket Server -- it would be useful if any of these pages mentioned if Cloud is supported or not.


Answers:
author: Chris Berry
body: Hey Tyler,

From Bamboo 6.5 onwards repositories other than Bitbucket Server are supported, including Bitbucket Cloud.

[Enabling repository stored bamboo specs.](https://confluence.atlassian.com/bamboo/enabling-repository-stored-bamboo-specs-938641941.html)

You will need to configure the Webhooks on the repository to inform Bamboo of any changes.

thanks

Chris

Atlassian support- Bamboo
Bamboo has no record of this build
Asked by Rick Fosnacht:

We have been having issues with Bamboo for the past couple of weeks. We had triggers defined to automatically run builds on a daily basis and started receiving the following build error:

***Build xxxxx had to be cancelled: it was marked as in progress in DB but Bamboo has no record of this build.***

The trigger has been deleted, but it is still firing! Has anyone else run into this issue and if so, what did you do to resolve it?

We are on version 6.2.1 build 60208

Thanks!


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Let's upgrade to 6.8.0

and if you meet please, provide the logs :)

Cheers,

Gonchik Tsymzhitov
For YAML - Jobs - Task type of other than 'scripts' available?
Asked by avaisoncloud:

Newbie to CI/CD guys,

Trying to use YAML for our existing bamboo plan which has the following tasks for a stage:

- Source Code Checkout

- MSBuild

- NUnit Parser

All examples and docs for YAML (<https://docs.atlassian.com/bamboo-specs-docs/6.3.0/specs-yaml.html#test-parsers>) mentions ***YAML Specs execute script tasks. You can specify which interpreter to use.***

Does it mean I cannot use anything other than script task?

If Yes, can someone please give me an example?

Thanks in advance.


Answers:
author: Timothy
body: > Does it mean I cannot use anything other than script task?

I believe the answer is yes. You use the **script** task to execute command lines.

The important thing to note is to make sure that the requirements that chooses the specific agent is specified:

* <https://docs.atlassian.com/bamboo-specs-docs/6.3.0/specs-yaml.html#job-requirements>


Tags: yaml
Embedding jira widget in wordpress
Asked by Subuloye Adeyemi:

I am embedding a jira widget code to a wordpress site but it not showing anything, can someone pls help out on how to do this??


Answers:
author: Fazila Ashraf
body: Hi [@Subuloye Adeyemi](/t5/user/viewprofilepage/user-id/5481244)

Welcome to community!

Is your JSM portal login free/ accept anonymous ?

Which widget are you trying to include in wordpress?


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Modify request type and description
Asked by Marta:

Hi there,

Excuse the basic question but I couldn't find the answer in the help center. How do I **modify request types name and description?**

Context:  
I'm trying to configure a support portal (company-wide project). I used a template and deleted some request types.

Now I want to change their name and description and can't manage to do it. This article mentions "request form" but I don't see it.

The only "form" mention I see is "Forms" on the leftnav, and it's empty (therefore it cannot be related to the request types).  

Thanks in advance for any help you can offer!


Answers:
author: Ntamen kamogne harry Michel
body: HI! [@Marta](/t5/user/viewprofilepage/user-id/5480818)

Project Settings --\> Request ypes --\> select the requesttype you want to modify --\> then click on the summary of the request type

<br />

from there you will be able to modify the name of the request type

comments: author: Marta
body: Thank you!


author: Ntamen kamogne harry Michel
body: you are welcome.

Don't forget to validate the answer


author: John Funk
body: Hi Marta - Welcome to the Atlassian Community!

Click on Project Settings then select Request Types.

This will bring you to the Request Form where you can change the Request type description.

Simply click on the Request Type name to change it.


Tags: cloud

jira-service-management

jira-service-management-cloud
Notification email domain is not getting changed, how to configure the same?
Asked by Aishwarya Krishnan:

When a new request is raised, We send notification email from \<jira@seaker.atlassian.net\>unable to change this email address. How to edit the email address? Tried editing the email address from notification. Unable to change the domain from atlassian.net![image.png](/t5/image/serverpage/image-id/319797i389555FA570BD125/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Kishan Sharma
body: Hi [@Aishwarya Krishnan](/t5/user/viewprofilepage/user-id/5481306)

Welcome to the Atlassian Community!

From the screenshot you shared, you can only change the prefix of the default email from there. eg: from **jira** @seaker.atlassian.net to **support**@seaker.atlassian.net

If you want to setup a custom email address, you will have to add your email domain, after Atlassian verifies your domain, you can specify the email addresses that you want to use for your product notifications. Please refer - [What are the steps for setting up custom email addresses?](https://support.atlassian.com/organization-administration/docs/what-are-the-steps-for-setting-up-custom-email-addresses/) for detailed steps.

comments: author: Aishwarya Krishnan
body: Thank you. Will try this and get back in case of any issues


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira ITSM Incident Management
Asked by Darren Collingridge:

Hi Folks,

Does Jira ITSM Incident Managment Module use "Categories" and "Sub-Categories" in incident tickets out of the box? If not is there an option to enable the use of Sub-Categories in incident tickets?

Thanks


Answers:
author: Kris Dewachter
body: Hi [@Darren Collingridge](/t5/user/viewprofilepage/user-id/5478559) ,

It depends on what "Categories" and "Sub-Categories" is used for in your case.

If no default solution is possible, there is always an option to add them via custom fields and use them for incidents, changes, etc ....

Best regards,

Kris


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
Issue transition based upon existing approval status
Asked by J Ellwood:

Hi,

I'm having trouble with an automation whereby I would like to transition the status of an issue based upon whether it has been previously approved or not following its original creation. We can have a situation where additional information is required from our customer before an issue can be resolved and depending upon whether the ticket had been previously approved or not would determine the transition to state (OPEN if not previously approved, or AWAITING DEV if approved previously.) See workflow below which transitions all issues to OPEN. Not sure if the issue approval status is dropped at some point of if there is a way to query issue approval status to observe its current status or existence. Appreciate any support available.

![image.png](/t5/image/serverpage/image-id/319780i7A203BB6C4D744A4/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi [@J Ellwood](/t5/user/viewprofilepage/user-id/5052183)

Did you check the History of the issue to see if the Approval is getting set and possibly cleared later?

comments: author: J Ellwood
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

I had checked the approvals history as below

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/319865i56FECD046128DCB5/image-size/large?v=v2&px=999 "image.png")

and also the main issue history, as you can see the approval was 09:43 and the automation set the transition at 09:48 to open instead of awaiting dev.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/319868i3B13E10A9FD953EA/image-size/large?v=v2&px=999 "image.png")


author: John Funk
body: You should probably add a log action to check the value of the approval.decision.


author: J Ellwood
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)

The {{approval.decision}} field is empty even though I have previously completed the approval step. I would have thought that is should contain something relating to approved/rejected/not yet approved.

Any ideas as I've checked in the audit log automation step for available issue fields and {{approval.decision}} is listed (see directly below)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320538iA25A21F646BB014E/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320537iDB734791DAC5DD85/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Numbering in tables
Asked by Fady Mikhael:

Hi, is there a way for numbering within a table?

|           **Scripts**           | **Status** |
|---------------------------------|------------|
| 1. prescripts in generic script |            |
| Grant, Amend, auth/revoke       |            |
| CDR APIs                        |            |
| Infosec APIs                    |            |


Answers:
author: Walter Buggenhout
body: Hi [@Fady Mikhael](/t5/user/viewprofilepage/user-id/5480955) and welcome to the Community!

I am not entirely sure what numbering you are referring to. But you can add a numbering column to your table like this:

![Screenshot 2024-04-22 at 07.07.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/319722i26EEB49EAD6B4D1F/image-size/large?v=v2&px=999 "Screenshot 2024-04-22 at 07.07.47.png")

Hope this helps!

comments: author: Fady Mikhael
body: Perfect! thats what I am looking for. Thanks


Tags: cloud

jira-service-management

jira-service-management-cloud

numbering
Created Ticket Does not Have "View request in portal" option
Asked by b_hafez:

Hi Community,

We have an external portal for customers to open tickets, and view their updates. sometimes we raise some on their behalf. The minute those are created a link to portal is automatically created. Today we noticed that one of tickets we created for some reason does not have the link to external portal. any idea what could be the reason for that?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/319771i64016E699EBDAEEC/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/319772iB44149AEB3E32EA0/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi [@b_hafez](/t5/user/viewprofilepage/user-id/5475558)

If the issue was created using the Create button in Jira and not through the process of submitting a request from the Portal form, then you will not be able to view it though the portal.


author: Dexter de Vera
body: Hi [@b_hafez](/t5/user/viewprofilepage/user-id/5475558) ,

Base on your screenshot, the one was created via request portal and the one is in Jira. To make ticket visible in portal, you need to create the request via portal or select a request type in your jira ticket so it will align as request in portal.

comments: author: b_hafez
body: thanks for the quick reply Dexter.

Actually, both tickets were created within our Jira, and both are of the same type. there is no difference between the two


author: Dexter de Vera
body: The view request in portal is only visible if request made f rom Jira portal or have request type. The 2nd screenshot is created directly in Jira. You can see the difference indicated in screenshot "raise this request via Portal" and the other one is "raise this request via Jira"


Tags: cloud

jira-service-management

jira-service-management-cloud
Error when try to link issue in team managed project jira cloud
Asked by Hani Zainol:

HI

Im keep getting this error below when try to link to another issue in jira. the project is Team Managed jira project. Its a suddened as it was working before and there is nothing changed made during the weekend.

Ive check the features and so on, but all are enable and the default permission scheme is show too.

![Screenshot 2024-04-22 at 11.55.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/319717iAFD43F6247E2160E/image-size/large?v=v2&px=999 "Screenshot 2024-04-22 at 11.55.08.png")

thanks


Answers:
author: Dwight Holman
body: Atlassian are tracking this as an open incident - subscribe here if you want updates:

<https://jira-software.status.atlassian.com/incidents/17kgss0q1lyg>


Tags: cloud

jira-cloud

jira-service-management

jira-service-management-cloud

jira-software
Campos personalizados
Asked by Luana Silva:

Ol?, nos campos personalizados do jira, ? poss?vel adicionar c?digo javascipt? Sem usar nenhuma extens?o.


Answers:
author: John Funk
body: Ol? Luana,

N?o, n?o ? poss?vel injetar JavaScript nos campos personalizados do Jira Cloud.


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I create Unassigned request types in the Jira project?
Asked by Vera Valshonok:

Hi, dear community!

I want to create unassigned request types in jira project, inside i want to have lots of request types that will show as portal groups. Please see the screenshot. I have it in one of the project, but don't know how to do the same in the other Service project![Screenshot 2024-04-21 105147.png](https://community.atlassian.com/t5/image/serverpage/image-id/319688i7B56AC66A7FBFBD9/image-size/large?v=v2&px=999 "Screenshot 2024-04-21 105147.png")![Screenshot 2024-04-21 105333.png](https://community.atlassian.com/t5/image/serverpage/image-id/319689iB8A954741CE08F3D/image-size/large?v=v2&px=999 "Screenshot 2024-04-21 105333.png")


Answers:
author: Zoey Wang
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

Under Work Categories in your image, the Service requests is one of the Request types by design once the Feature is turned on.

Go to a new ITSM project, see below

![Screenshot at Apr 21 20-32-38.png](https://community.atlassian.com/t5/image/serverpage/image-id/319691i0F314DED774CD4D7/image-size/large?v=v2&px=999 "Screenshot at Apr 21 20-32-38.png")

Click on Project settings - Features

Turn on Service request management toggle as shown, you will see Service requests appears in the new project as same as the first image.

![Screenshot at Apr 21 20-30-25.png](https://community.atlassian.com/t5/image/serverpage/image-id/319690i2F698FF52D898D39/image-size/large?v=v2&px=999 "Screenshot at Apr 21 20-30-25.png")

comments: author: Vera Valshonok
body: Thanks!


author: Joseph Chung Yin
body: [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542) -

Here are a few reference KBs to give you a better understanding of the Work category feature in JSM

<https://support.atlassian.com/jira-service-management-cloud/docs/what-are-unassigned-request-types/>

<https://support.atlassian.com/jira-service-management-cloud/docs/assign-request-types-to-an-it-service-management-category/>

Hope this also helps. If so, please click on "Accept answer" when you have a chance. So others with the similar asks will see this posting as an answered one in the community.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Vera Valshonok
body: Thanks a lot!


Tags: cloud

jira-service-management

jira-service-management-cloud
Script fields
Asked by Luana Silva:

Ol? , estou tentando fazer scripts de valida??o em formul?rios no jira service management, como validar CPF digitado nos campos. E estou usando script fields,preciso de ajuda para entender como conseguir fazer essas valida??es.


Answers:
author: Joseph Chung Yin
body: [@Luana Silva](/t5/user/viewprofilepage/user-id/5478500) -

Welcome to the community. Can you clarify your ask on what do you mean by scripted fields? Are those fields created using third party add-ons (i.e. Scriptrunner for Jira)?

If so, then they are custom fields for your env and your assigned projects. Need to know more on what are asking on using them to conduct validation via FORMS?

Please advise, so we can assist further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Luana Silva
body: Isso mesmo, s?o campos personalizados, utilizando Scriptrunner for Jira

Gostaria de saber se ? poss?vel validar em tempo real de preenchimento do campo?

E como posso fazer as valida??es, por exemplo, de um campo onde o usu?rio digitaria um CPF.


author: Joseph Chung Yin
body: [@Luana Silva](/t5/user/viewprofilepage/user-id/5478500) -

I have to translate your reply to English -

```
Likewise, without custom fields, using Scriptrunner for JiraWould you like to know if it is possible to validate in real time the field pre-enchimento?And how can you validate, for example, a field where the user enters a CPF.
```

Questions -

For your custom fields - Did you used Scriptrunner for Jira to created those scripted fields? Are you asking to validate the value where users entered in the field when he/she enters into the issue at creation time?

What is CPF?

Please advise.

Best, Joseph


author: Luana Silva
body: The CPF is an identification document.

Fields are custom fields created with Scriptrunner for Jira.

What I want to know is, if I can validate in real time, typing the numbers of this document into the forms?


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Service Management - Comment Visibility
Asked by Steven_Kitchen_liquidlogic_co_uk:

Hi

How can the "Viewable By" box be made visible on an issue when adding a comment for Jira Service projects please?

This is a screenshot from another instance of Jira for a Service project where the Share with customer and Comment internally options show along with the restriction:

![Screenshot 2024-04-20 124326.png](https://community.atlassian.com/t5/image/serverpage/image-id/319670i4B759D2A69BE9964/image-size/large?v=v2&px=999 "Screenshot 2024-04-20 124326.png")

Thanks

Steve


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Steven_Kitchen_liquidlogic_co_uk](/t5/user/viewprofilepage/user-id/5480423) and welcome to the Community,

Are you the Jira admin and can you check to what the "Comment visibility" setting is set to?

**Jira Settings \> System \> General Configuration** for "Comment visibility"  
it should be either "Groups \& Project Roles" or "Project Roles only"

comments: author: Steven_Kitchen_liquidlogic_co_uk
body: Thanks for your reply.

It's set to Groups \& Project Roles, the problem is the option to restrict just doesn't show up at all on a Service project but it must be possible because the above screenshot shows it on a Service project, I just can't get it to work like that in our other instance

Thanks

Steve


author: Rebekka Heilmann _viadee_
body: Check out this article that provides 2 Workarounds: [The Comment restriction by project Roles is unavailable in Jira Service Management Tickets \| Jira \| Atlassian Documentation](https://confluence.atlassian.com/jirakb/the-comment-restriction-by-project-roles-is-unavailable-in-jira-service-management-tickets-1318390700.html)


Tags: jira-service-management

jira-service-management-server

server
Do you know what the problem could be?
Asked by Ronald Pirela:

![Captura de pantalla 2024-04-19 a la(s) 17.43.37.png](/t5/image/serverpage/image-id/319615i8030BE9A8929F3A4/image-size/large?v=v2&px=999 "Captura de pantalla 2024-04-19 a la(s) 17.43.37.png")


Answers:
author: Camilo Galleguillos
body: Hi, [@Ronald Pirela](/t5/user/viewprofilepage/user-id/5395050)

What action was being performed when the alert appeared?

Best,  
**Camilo Galleguillos R.**

comments: author: Ronald Pirela
body: Hi

Users report to me that this message came up while trying to register a few hours in the time application


author: Ronald Pirela
body: Another user told me that he had to register a few hours several times, since after he registered them, they were deleted


author: Ronald Pirela
body: But I tell you that Tempo is already operational at this time.


Tags: cloud

jira-service-management

jira-service-management-cloud