youngmon/atlassian-qna huggingface dataset:
How to specify LDAP client certificate for G-Suite connector?
Asked by William Rosenbloom:

We are trying to import our G-Suite users into Crowd using Google's LDAP service. G-Suite requires a client certificate for LDAP authentication. There is no way in Crowd to provide a client certificate to any of the built-in directory connectors. We tried several, but we think the correct choice is probably OpenLDAP.

I tried following [the instructions offered by Google for connecting Jira to their LDAP service](https://support.google.com/a/answer/9089736?hl=en). We already have a key-store that we use for our TLS cert in *$CROWD_INSTALL_DIR/shared/ssl.jks* . So I modified the *setenv.sh* file to include the following.

```
JAVA_OPTS="-Xms128m -Xmx512m -Dfile.encoding=UTF-8 $JAVA_OPTS"
echo "$JAVA_OPTS"
JAVA_OPTS="-Djavax.net.ssl.keyStore=/var/crowd-home/shared/ssl.jks -Djavax.net.ssl.keyStorePassword=fake $JAVA_OPTS"
export JAVA_OPTS
```

I then specified the rest of the configuration, including username and password, through the web interface. But I got the same result as without any client certificate.

How do we provide this client certificate to Google?


Answers:
author: Bruno Vincent
body: Hi [@William Rosenbloom](/t5/user/viewprofilepage/user-id/3975794)

As you pointed out, there is no option to configure certificate authentication in Crowd's LDAP directory connector at this time. Thus I suggest that you use [stunnel](https://support.google.com/a/answer/9089736?hl=en#stunnel) as recommended by Google in such cases.


Tags: certificate

directory

g-suite

ldap
crowd groups - active vs inactive
Asked by Tom Lister:

We are setting up a Crowd server.

groups have been created via REST API and user memberships added via REST API

When browsing the groups I can see some have active set to true but most are set to false. I haven't found a clear answer for using that setting but I would assume that the inactive ones would not be available to applications. All memberships do still seem to be synching with Crowd.

Should I set groups Active?

Is than API call to do it?

Tom


Answers:
author: Bruno Vincent
body: Hi [@Tom Lister](/t5/user/viewprofilepage/user-id/2065062)

As detailed [here](https://jira.atlassian.com/browse/CWD-2033), the active/inactive status has no effect on Crowd groups and applications at this time.

comments: author: Tom Lister
body: Thank you [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568)
Crowd SSO Invalid Domain
Asked by Maggie:

I use Crowd Server to administer security for Jira, Bitbucket, Confluence, \& Bamboo. I'd like to set up single-sign on via Crowd, but I'm having problems with the SSO instructions.

Base Url: http://localhost:8095/crowd

User Url: http://\[servername\]:8095/crowd

SSO Domain: \[servername\]/\* OR \[servername\]:8095/\*

Crowd rejects both of the above SSO Domain options. I've reviewed the set up instructions, including the IETF's RFC 6265 document. As far as I can tell, this is what my SSO Domain should be set to. I've tried updating the cwd_property table in the SQL database, as well, but that basically locks me out of the Crowd UI. Do this SSO Domain need to have a ".com" suffix? This server is internally hosted, so all of our users reference it as "http://\[servername\]" when authenticating to it. What am I missing?

Any help would be most appreciated!

Crowd Version 4.0.0

Java JDK \& JRE Version 8


Answers:
author: Bruno Vincent
body: Hello [@Maggie](/t5/user/viewprofilepage/user-id/3733745)

I guess \[servername\] is something like myserver*.mydomain* (e.g. crowd*.intranet.local*)

In such a case, the SSO Domain to be set in Crowd's console is *mydomain* (e.g. *intranet.local*)

Thus, whenever a user browses to jira.*intranet.local* / bitbucket.*intranet.local* / confluence.*intranet.local* / bamboo.*intranet.local* their browser sends a Crowd SSO cookie that is valid for the *intranet.local* domain (BTW as you can guess from that example, the domain name does not need to have the ".com" suffix).

Hope this helps.


Tags: sso
Bulk user group changes via CSV import
Asked by P:

I need to add over 300 users to a couple of different groups in crowd.

I was wondering if there is a way to perform a bulk group add via a csv or any other method, rather than doing it individually.


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Atlassian has a [doc](https://confluence.atlassian.com/crowd/importing-users-from-csv-files-64454760.html) for that.


author: mika nokka
body: I noticed that csv import doc needs a bit additional info;

One needs to do import in two phase

1) import users csv + groups csv files (creates users and groups)

2) import empty users csv (just field titles) + groups csv files (adds users to correct groups)

Also groups file must in line format: username group (thus one username will have as many lines as group memberships). I ended up writing XML backup to excel files converter as Crowd failed each time when importing the backup file
Show SLA to customer
Asked by Fuilares:

Hello,  
Is it possible to show SLA to customer at customer portal on his request?  
Maybe there is possibility to copy SLA to Due Date column by some automation?  
I've tried the second solution, but I didn't figured it out :(


Answers:
author: Felipe P?rez _ServiceRocket_
body: Hi, Fuilares!

I'm Felipe from ServiceRocket Support team.

As mentioned by Tansu, this is not a current feature out-of-the-box in JSM. However, there is a Feature Request in Atlassian here, [JSDCLUD-325.](https://jira.atlassian.com/browse/JSDCLOUD-325)

I recommend you vote, watch, and comment on the Feature Request to enhance the visibility of this issue within the Atlassian development team.

Best Regards,  
Felipe


author: Tansu Akdeniz
body: Hi [@Fuilares](/t5/user/viewprofilepage/user-id/5557373)

There is an open ticket waiting on Atlassian. Please watch and vote: [JSDCLOUD-325](https://jira.atlassian.com/browse/JSDCLOUD-325)

There are paid apps in the marketplace such as Extension for Jira Service Management.

* [https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview)


Tags: cloud

customer-portal

jira-service-management

jira-service-management-cloud

sla
PAGO DOBLE EN TARJETA DE CREDITO
Asked by Ximena Rojas:

REVISAR PAGOS DOBLES EN TARJETA DE CREDITO


Answers:
author: Felipe P?rez _ServiceRocket_
body: Hi Ximena!

I'm Felipe from ServiceRocket Support.

Regarding your situation:

++*REVISAR PAGOS DOBLES EN TARJETA DE CREDITO*++

I recommend you directly contact [Atlassian Support](http://support.atlassian.com/contact/) since we don't have access to review your Atlassian Bill here in the Atlassian community.

Best Regards,  
Felipe


author: Walter Buggenhout
body: Hi [@Ximena Rojas](/t5/user/viewprofilepage/user-id/5593471) and welcome to the Community!

For payment issues, you should be able to get help by raising a ticket with Atlassian support through [the billing and licensing portal](https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/).

![Screenshot 2024-09-16 at 16.09.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/347548i7AC78416F95CD2E5/image-dimensions/393x150?v=v2 "Screenshot 2024-09-16 at 16.09.50.png")

If your question is about Atlassian products (that is not really clear from your post here), do provide enough details so the team can assist you properly.

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud

not-applicable

subscriptions-and-billing
Public comments on ticket.
Asked by leandrosantosser:

I am using Jira Service Management (Cloud) free plan. I need to know about public comments on the ticket, for tickets received by email, do people in copy receive the public comments?


Answers:
author: Perumal M
body: Hi [@leandrosantosser](/t5/user/viewprofilepage/user-id/5593457) ,

In Jira Service Management (Cloud) on the free plan, **public comments** are visible to the **reporter** of the ticket and anyone who is **added as a request participant**. However, people who are included in the CC (carbon copy) of the original email are not automatically added as request participants, meaning they will not receive public comments unless you specifically add them as participants.

### How it works: {#toc-hId--2124496826}

* **Request Participants**: If you want people in the CC of the original email to receive notifications and see public comments, you need to manually add them as request participants. This can be done either by the agent handling the ticket or automatically through automation rules.
* **Reporter**: The person who originally submitted the email will receive public comments by default.

To ensure that people in CC receive public comments:

1. **Add them as Request Participants**: You or the user can manually add these people in Jira Service Management on the ticket's request participants field.
2. **Use an Automation Rule**: You can create an automation rule that automatically adds anyone CC'd in the email as a request participant, ensuring they receive all future public comment notifications.

comments: author: leandrosantosser
body: Thank you for your help. How can I create this kind of automation rule ?


author: Rebekka Heilmann _viadee_
body: Hi [@leandrosantosser](/t5/user/viewprofilepage/user-id/5593457) and welcome to the Community,

Anyone in CC in the original Email will be added as Request participant, as long as the Customer access settings allow it.

Request Participants have the same access to the Request as the Reporter, hence they see public comments and get notifications for them.


Tags: cloud

jira-service-management

jira-service-management-cloud
App for exporting custom fields on issues?
Asked by Brady Buttrey:

I'm searching for an app in the marketplace that has the ability to export issues, including their custom fields to a spreadsheet format. Does anyone know of an app with this capability? So far I have only seen apps capable of exporting native fields.


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170),

just to clarify, are you looking for an app to export individual issues, or lists of issues?

Best,

Hannes


Tags: data-center

export

jira-service-management

jira-service-management-data-center
Workaround to validate if issue is linked using the correct link type
Asked by Danilo Simic:

Hello everyone,

I have a case where a few important automation rules depend on the link type. To be more specific, if an issue is linked with the linked type "causes" then automation is triggered, if it is linked using any other link type ("relates to" for example) then nothing happens.

**Now, to my question. Is there a way to make sure that for specific transitions the "causes" link type has been selected?**

I was looking into the workflow but I can not find the correct condition or validator for this. I would like to keep this solution out of the box. I am aware that there are many marketplace apps that can allow this, but we do not have the budget for this.

Thank you.


Answers:
author: Fernando Eug?nio da Silva
body: [@Danilo Simic](/t5/user/viewprofilepage/user-id/5456489) , have you tried the **Related Issues Condition** in an automation rule?

Considering some conditions/validators in workflow probably you will not have considering naturals resource, but if possible to bring this case for an automation rule you can compare this using a **Related Issues Condition**.

You can use this for example:

![Captura de tela 2024-09-17 002122.png](https://community.atlassian.com/t5/image/serverpage/image-id/347636i96BA823D736857BD/image-size/large?v=v2&px=999 "Captura de tela 2024-09-17 002122.png")

Let us know if you have questions

comments: author: Danilo Simic
body: Hello [@Fernando Eug?nio da Silva](/t5/user/viewprofilepage/user-id/4606715)

Thank you for the suggestions but this will not completely solve my problem. My automation is already setup to trigger for specific link types.

The problem is when that specific transition is used, users link the correct ticket but use the wrong link type so automation is not trigger. I am looking for a way to block this transition if the link type is not "causes".


author: Fernando Eug?nio da Silva
body: [@Danilo Simic](/t5/user/viewprofilepage/user-id/5456489) , Got it!

Considering native resources in Jira this will not be possible to be done. Only using some add-on like Jira Misc Workflow Extensions, Script Runner or another else.

What I can say is to try to use a message field to be displayed in the screen remembering these users to use the correct link type.


Tags: cloud

condition

issue-link

jira-service-management

jira-service-management-cloud

validator

workflow
i would like to find out how I can see all my main priority in jira
Asked by Shinise Tillek:

When i log on to Jira i would like to see all my main priority on one page


Answers:
author: Ashok Shembde
body: Hi [@Shinise Tillek](/t5/user/viewprofilepage/user-id/5593293) ,

To see all your main priorities in Jira, you can follow these steps:

1. **Create a JQL (Jira Query Language) Filter**:

   * Navigate to **Issues \> Search for Issues**.
   * In the search bar, use a JQL query to filter by priority, for example:  
     `assignee = `currentUser`() AND priority in (High, Highest) `ORDER` BY due ASC `
   * This will show all issues assigned to you with the highest priority.
2. **Save the Filter**:

   * After executing the query, click on **Save as** to save it as a custom filter for future use.
   * Name the filter (e.g., "My High Priority Issues").
3. **Add the Filter to Your Dashboard**:

   * Go to **Dashboards** and create a new dashboard or edit an existing one.
   * Add a **"Filter Results"** gadget and link it to your saved filter.
   * This allows you to see all your priority tasks in one view on your dashboard.
4. **Use the Issue Navigator**:

   * You can also use the issue navigator to apply filters and sort by priority, status, or due date directly in the issue list.

By following these steps, you can easily see and track all of your high-priority tasks in one place in Jira.


Tags: cloud

jira-service-management

jira-service-management-cloud
Approval Required email template
Asked by Myles Boyd:

Hi

We have so many request types that need approval, that the default template, appears, to be of no good.

There is not enough information for an approver to be able approve or reject. Is there any to add either fields from the form, or from the issue request? I had a look at the variable drop down and it is limited.

I know people will say, approvers will need to click View request and go into to it to see more, but that is such a backward step for our business, it won't gone down well.

Thanks in advance


Answers:
author: John Funk
body: Hi Myles

Unfortunately, you can't add custom fields to the template. However, you could try updating the Description field to have a concatenation of the custom fields you want to send. That way the approver can see the information.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to import mysql-connector-java to groovy script(Assets automation)
Asked by Aleksandr Derugo:

Hi!

I tried to connect to MySQL DB from groovy script in Assets Automation and I always get the error

GroovyInsightException: com.mysql.cj.jdbc.Driver not found by com.riadalabs.jira.plugins.insight \[221\]'

I tried to add [@grab](/t5/user/viewprofilepage/user-id/1435650)

[@grab](/t5/user/viewprofilepage/user-id/1435650)(group='mysql', module='mysql-connector-java', version='8.0.33'), but it didn\`t help.

[@grab](/t5/user/viewprofilepage/user-id/1435650)(group='mysql', module='mysql-connector-java', version='8.0.33')

import groovy.sql.Sql

final def sql = Sql.newInstance("jdbc:mysql://host:port/dbName", "dbUser", dbPassword, 'com.mysql.cj.jdbc.Driver')

Any ideas?

Thanks


Answers:
author: Aleksandr Derugo
body: I couldn't import the driver, but I found a workaround. I created a database connection in SciptRunner - Resources and used it in the groovy script.


Tags: data-center

jira-service-management

jira-service-management-data-center
How to share automaticaly a issue create by mail to a organization ?
Asked by MyCloud Admin:

Hello :) ,

How to share a ticket automatically, a ticket created by email, to several organizations? For example, Mr. Toto was part of the "test1" organization, by creating a ticket by email, his ticket must be visible to everyone in his organization but also the test2 organization?


Answers:
author: Manon Soubies-Camy
body: Hi [@MyCloud Admin](/t5/user/viewprofilepage/user-id/5525260),

You can update organizations through automation rules:

![automation-org.png](https://community.atlassian.com/t5/image/serverpage/image-id/347517i53A77AE10014F103/image-size/large?v=v2&px=999 "automation-org.png")

Is this what you want to achieve, or did you have something else in mind, based on email domains for example?

Hope this helps!

- Manon


Tags: cloud

jira-service-management

jira-service-management-cloud
Issue view field layouts reset when changing issue type
Asked by Nathan Yam:

I have tweeted the field layout for each of my request types and everything is working as expected when a ticket is created via the portal.

However, after I change the ticket type as an agent, the field layout resets itself and shows every field available for that request type instead of the ones I selected.

I can't work out why this is happening and cannot find any documentations to fix it. Anyone else encountered this problem and know how to resolve it?


Answers:
author: John Funk
body: Hi Nathan - Welcome to the Atlassian Community!

Yes, if you have different screens for the issue types, the issue layout will change for the new screen/issue type.


Tags: cloud

jira-service-management

jira-service-management-cloud
Anonymous access to knowledge base from jira service portal
Asked by Osama Al-Areky:

Hello,

I just want to make sure, i have set a ticketing portal and i want to know if it possible in the "Free Jira plan" for aonymous users to access knowledge base information without logging in?

Thank you


Answers:
author: Nikola Perisic
body: Hi [@Osama Al-Areky](/t5/user/viewprofilepage/user-id/5345042)

Yes, you can do this by going to Products \> Jira Service Management \> Knowledge base permissions and toggling for Anyone on

![Screenshot 2024-09-16 at 11.11.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/347493i18A33E86298D808E/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 at 11.11.42.png")

comments: author: Osama Al-Areky
body: Hello i forgot but my question is it possible with the free jira plan?


author: Nikola Perisic
body: It is free if you have 3 agents in your organisation. If you have more than 3, you would need to go to Standard plan.


author: Osama Al-Areky
body: Thank you. But it doesn't allow me although i am the organization admin.

![Screenshot 2024-09-16 121135.png](https://community.atlassian.com/t5/image/serverpage/image-id/347507i2BDBA616630EED5E/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 121135.png")![Screenshot 2024-09-16 121122.png](https://community.atlassian.com/t5/image/serverpage/image-id/347508i12E7781543EF0307/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 121122.png")


author: Nikola Perisic
body: When you hover over these toggles, does it say anything? Like the reason you cannot do it?


author: Osama Al-Areky
body: ![fdfsdfsdf.png](https://community.atlassian.com/t5/image/serverpage/image-id/347516iE1A4481154337035/image-size/large?v=v2&px=999 "fdfsdfsdf.png")


author: Nikola Perisic
body: This does make sense, it is doable, but I wouldn't recommend this, since the anonymous access will enable anyone on the internet to see all of your pages. If you, however do agree with this, you would need to Global permissions in Confluence and allow anonymous access.

![Screenshot 2024-09-16 at 14.10.25.png](https://community.atlassian.com/t5/image/serverpage/image-id/347518i15113FF98D74DFD2/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 at 14.10.25.png")

If you are not a Confluence administrator, ask your colleague to do this for you.


author: Osama Al-Areky
body: ![dfsdf.png](https://community.atlassian.com/t5/image/serverpage/image-id/347585i0F13803B85CA49A9/image-size/large?v=v2&px=999 "dfsdf.png")


author: Nikola Perisic
body: As suspected, you need to upgrade your plan. You can use the free trial and cancel anytime.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation run successfully but didn't edit any values
Asked by Cloud Admin:

Hello,

during the transition 2nd ? 3rd level, the agent selects the 3rd level team which is usually a Vendor and for monitoring purposes precisely because the Assigned Team was left empty and we could not monitor it from the queues there is the corresponding Automation "\[ITP\]\[Service / Incident\]Assign Team on escalation (2nd to 3rd)" where it refreshes. I see a similar automation for the 1st ? 2nd transition "\[ITP\]\[Service / Incident\]Assign Team on escalation (1st to 2nd)" In production, the respective transitions have the required fields and it does not proceed without them being completed.

Any thoughts ?


Answers:
author: John Funk
body: Hi Cloud - Welcome to the Atlassian Community!

Can you share your automation rule and the audit log for when it runs but doesn't do the update?


Tags: cloud

jira-service-management

jira-service-management-cloud
Notification on email
Asked by Federica Alessandri:

Hello,

I don't receive the Jira notification via email, also if all the notification are active in the dedicated area of Jira. (The spam space of my email is empty)

How can I do?

Thank you,

Federica


Answers:
author: John Funk
body: Hi Frederica - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if your email has been added to their suppression list for some reason.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-service-management

jira-service-management-cloud
How to setup discovery Agent and discovery tool?
Asked by Risikanta Pradhan:

Hi,

I have downloaded the new version of the discovery tool (version 7), which includes two folders: one for the discovery tool and another for the discovery agent.

I've set up the discovery tool and configured the token by following the Atlassian documentation. However, I'd like to understand how to use the agent to gather details from other devices.

Could you please explain how to set up the agent on other devices and how to configure it with my discovery tool or agent?


Answers:
author: Marc - Devoteam
body: HI [@Risikanta Pradhan](/t5/user/viewprofilepage/user-id/5135302)

Thie KB explains how to install the agent on windows or linux devices; [/install-asset-discovery-agents](https://support.atlassian.com/jira-service-management-cloud/docs/install-asset-discovery-agents/)

You can also look here to find all related documentation about assets discovery.

[discover-objects-in-your-environment-with-asset-discovery](https://support.atlassian.com/jira-service-management-cloud/docs/discover-objects-in-your-environment-with-asset-discovery/)

Here all is documented on the collector and the agent.

comments: author: Risikanta Pradhan
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) , thank you for the response. I will let you know if I am facing any issues.

Regards,

Risikanta


Tags: assets-discovery

cloud

jira-product-discovery

jira-service-management

jira-service-management-cloud