youngmon/atlassian-qna huggingface dataset:
One of our users has a weird SAML acces error
Asked by M_ Ludwig:

Hi all,

as our user tried to login this morning he was not able to do so.

He could enter his user and password, is then asked for two factor, entered the two factor number and then all failed.

The error message was:

**There is a problem with the relay state which is used for your SAML single sign on configuration.**

Can you please help, this user urgently needs access.

Greetings,

Martina Ludwig


Answers:
author: Piyush A _STR_
body: Hello [@M_ Ludwig](/t5/user/viewprofilepage/user-id/2242935) \& [@Tobias M?ller](/t5/user/viewprofilepage/user-id/4429982)

Seems there was an outage related to Atlassian access for 2FA.

Ref. <https://access.status.atlassian.com/incidents/ldbxdggpncl1>


author: Tobias M?ller
body: Same since today also in our organization. Using Atlassian Cloud (Jira \& Confluence) already multiple users with this issue. (see Screenshot)

![MicrosoftTeams-image (7).png](https://community.atlassian.com/t5/image/serverpage/image-id/188066i7AA0ADC07C331735/image-size/large?v=v2&px=999 "MicrosoftTeams-image (7).png")


author: M_ Ludwig
body: Hi,

we do not use http in any case.

The Problem was indeed with two factor authentication. Once i deactivated it for that user he could logon without problems.

So the question to clarify is why is this error shown if this particular user has two factor activated and why is only this user affected and why is it not working all of a sudden while it was working well last week for that user.

Greetings,

Martina Ludwig

comments: author: M_ Ludwig
body: Hi all,

in the meantime, we have a second user with a suddenly non working two factor authentication. Until friday last week everything was fine with it.

So please assist in solving this weird behaviour.

Greetings,

Martina Ludwig


author: Piyush A _STR_
body: I would suggest you to create a atlassian support ticket


author: M_ Ludwig
body: Hi Piyush,

yepp .... ticket raised.


author: Piyush A _STR_
body: Relay State - it's sometimes an issue or always. This is what we used to get in the previous organizations with Service Now - in the SSO configuration, you have an option to enable the relay state. Also, ask you SSO provider to verify if any schema is with http:// than https://


Tags: cloud

confluence-cloud

saml
when i transfer confluence to other servers,links in notification failed
Asked by MR ZJVIDEO:

When I transfer confluence to another machine, the link in the notification failed, I would like to know where I can modify the link in the notification,if in some xml?or I should modify in mysqlor I should modify in mysql?


Answers:
author: Rilwan Ahmed
body: Hi [@MR ZJVIDEO](/t5/user/viewprofilepage/user-id/4810659) ,

Welcome to the community.

When you say "transfered confluence to another machine", is your access url for confluence also changed or still using the old ?  
**Example** : Before transfer if the url was https://**abcdef** .com/ and now changed to https://**ghijkl**.com/

If the confluence is now accessed by new url, did you change accordingly the **Base URL** in general configuration settings ?

comments: author: MR ZJVIDEO
body: Thank you for your reply.

I transfered the servers from IP: xx.xx.xx.xx1 to IP: xx.xx.xx.xx2, and I changed general configuration settings on web,the page link is work mostly,but the link **in notification** has no changes.it is xx.xx.xx.xx1/xxx/page now,but the right link is xx.xx.xx.xx2/xxx/page

**only link in notification will be wrong?**others is normal,I want to know how can i change the link in notification. {#toc-hId--1180961519}
---------------------------------------------------------------------------------------------------------------------------------------------

thanks again!


author: Rilwan Ahmed
body: [@MR ZJVIDEO](/t5/user/viewprofilepage/user-id/4810659) ,

1. Please add the right link **xx.xx.xx.xx2** in [base url section](https://confluence.atlassian.com/conf74/configuring-the-server-base-url-1003129429.html). (if not done) (<https://yourURL/>**admin/viewgeneralconfig.action)**   
2. [Clear cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html) and restart confluence once.


Tags: confluence-server

server
In my tables, I need all the links in bulk to chnge from the pretty format to display in url.
Asked by Christi Cheek:

I understand you can click on each link in a table and tell it to **"display url"** instead of title, but I need to do this in bulk. Can anyone help me with this? Thank you!


Answers:
author: Brant Schroeder
body: [@Christi Cheek](/t5/user/viewprofilepage/user-id/4810394) Welcome to the Atlassian community

There is not a way to do this in bulk that I know is with the delivered product.


Tags: cloud

confluence-cloud

link

url
JIRA software project Issues Description and Comments problem
Asked by Jeffery Sun:

Dear Atlassian,

We have some problems with the JIRA software project issue's comments.

Our project customer doesn't use the Jira platform. The contact is basically by mail.

When each time our customer replies to the case via e-mail, the comments always included all the contents in the mail, including the previous message.

The same will happen with old images, they will be attached to the Jira issue again and again.

I want to confirm, is this the expected behavior? Is there any solution that can avoid this problem?

And there are two functions that I also want to get better improvement.

1. When the Jira is created the description doesn't include the images correctly (The case was created by scan e-mail box)

Ex: SAN-1001

![2022-03-13_20-15-35.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/187904i0FE923A25FC9212C/image-size/large?v=v2&px=999 "2022-03-13_20-15-35.jpg")

The images are included in the Jira, but they are not displayed in the description (the picture is transferred as the cases' attachments.

2. Another problem appears when our customers respond to this email with other images.

The original images are duplicated (not necessarily with the same names) and in the comment, they are not displayed.

As a result, it is impossible to understand the comments and it is very difficult to understand which images correspond to which comment and which are duplicated.

And what is worst, **different images are added to the Jira with the same name**

Ex SAN-998

![Picture1.png](https://community.atlassian.com/t5/image/serverpage/image-id/187905i5678B67D7CF47A02/image-size/large?v=v2&px=999 "Picture1.png")

There are four **different**images with the same name

As we are spending more time tidying up the comments than adding them manually, could you provide any solution or suggestion? Thanks


Answers:
author: Rilwan Ahmed
body: Hi [@Jeffery Sun](/t5/user/viewprofilepage/user-id/3969425) ,

Please check your incoming mail handler settings (admin **Settings** menu --\> System --\> Incoming Mail --\> Mail handlers ) whether you have selected "**Add a comment before a specified marker or separator in the email body** ".  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/187935iAC93BF84F9D217DE/image-dimensions/485x138?v=v2 "image.png")  

If not, please refer the document [here](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/) (Section 'Add a comment before a specified marker or separator in the email body' )


Tags: cloud

confluence-cloud
forms
Asked by daniel delgado:

Hi I want to create a page where the people can register for an activity and I can get an excel file with all the register people at the end of the month

How can i do this

Thanks

Daniel


Answers:
author: Andy Gladstone
body: [@daniel delgado](/t5/user/viewprofilepage/user-id/4809778) welcome to Confluence!

There is no native tool in Confluence that will support what you are looking to do. There may be Apps in the Marketplace that can provide this functionality.   

A simple solution may be embedding a Google Form in an iFrame on the Confluence page and having the Form fill a Google Sheet with the submissions that you can download at the end of the registration period.   

Hope this advice helps!

comments: author: Andy Gladstone
body: [@daniel delgado](/t5/user/viewprofilepage/user-id/4809778) please let me know if my answer assisted you. If it did, please click on the Accept Answer button so others looking for similar assistance can find it in the future.

Thank you.


author: Piyush A _STR_
body: Do you have jira connected?

If so, you can make use of issue collector and then at end of month, extract data in the excel from jira.   
issue collector can be shown as popup form in the confluence and submitting it will create a jira issue

*If you create next-gen project, where the issue collectors feature is not available yet. You'd need to create a classic project to be able to use issue collectors.*


Tags: cloud

confluence-cloud
My confluence space disappeared
Asked by Hammed:

I recently logged into confluence after maybe 30-60 days of not logging in and my entire space is gone. When I enter the exact URL I get the following message:

"Page unavailable  
Your Atlassian Cloud site is currently unavailable.  

Please check [Atlassian Status](https://status.atlassian.com/) for known problems.  
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team."

Just what exactly happened and how can I get all my data back?


Answers:
author: sokoonwah
body: Same issue!!!

It shows that:

Your Atlassian Cloud products are suspended {#toc-hId--1180964552}
------------------------------------------------------------------

Your subscription for Atlassian Cloud hasn't been renewed.  
If you're a site admin, go to [admin.atlassian.com](https://admin.atlassian.com/)  
**View site bill** to update your [payment details](https://confluence.atlassian.com/display/Cloud/Manage+your+bill+for+Atlassian+products).  
And I've been contact the team, with no respons!  
Please help us to continue our work!  
Our site:<https://cuby.atlassian.net/wiki/spaces/CUBY/>  
[@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028)

comments: author: sokoonwah
body: I guess that it's because we already over 10 users for confluence.

But it did not show any notification that our site will shut down.

It's so stupid that we can not access any more and we did not have any warning!


author: Andy Gladstone
body: [@sokoonwah](/t5/user/viewprofilepage/user-id/4809876) Welcome to the Confluence Community. Are you an admin on your instance? Whether or not you are, I suggest opening a support ticket with Atlassian so they can help you identify who is, and how to get your site back. Luckily they don't purge paid sites too quickly and you should be able to recover everything.


author: Stephen Ellwood
body: I have just found the same problem.

I opened a test site for myself so I could check things in a sandbox away from the work site which has many active users. In addition I could be an admin, which I am not on our work site. I understood that sites with less than 10 users are free. I did get a warning initially that it was going to get shut down if I did not use it so I created some pages to keep it happy. I have gone to use it again and its now gone with no warning.

This is unfortunate. My Dropbox, which is now over 15 years old, did not do this just because I did not access it for a couple of months!!!


author: Andy Gladstone
body: [@Hammed](/t5/user/viewprofilepage/user-id/3697892) were you on the Free plan or a paid plan? It will make a difference in terms of recovery. Can you access any other spaces in the instance, or is it zero access to any url in your site? Let me know so I can assist with next steps.


Tags: cloud

confluence-cloud
I can attach a file to a page, but the file becomes corrupted when I delete the local copy
Asked by mario.munich:

I have pages in confluences with a number of file attachments (usually pdfs). Confluence is able to generate the preview and, I assumed, upload the file to be available in storage in case that the file is needed to be visualized. If I delete the local copy of the file in my computer, then the file becomes corrupted in Confluence. This did not use to happen in the past.


Answers:
author: mario.munich
body: I think that I understand the problem better now, how long does it take for the uploaded files to be present in the cloud? It seems that the problem is that the Confluence page was relying on the local files for some time and I was deleting them before they were synch to the cloud. Also, why isn't there an indication that the file is not fully uploaded?

<br />

<br />


author: Srinatha T
body: Hi [@mario.munich](/t5/user/viewprofilepage/user-id/3940785) ,

Welcome to Atlassian community.

Which version of confluence ? I tested on 7.13.0 server and I do not see this behaviour, even after deleting the PDF locally, I was able to download the PDF from confluence and use it.

Does it give any error when tried to access ? probably a screen recording will help in this case I believe .

Thanks,

Srinath T

comments: author: mario.munich
body: How do I check the version of Confluence? I will get some screen shoots in a minute.


author: Srinatha T
body: Hi [@mario.munich](/t5/user/viewprofilepage/user-id/3940785) ,

Hope your doing fine. Below URL will help you.

* [How-do-i-know-what-version-of-confluence-is-running](https://confluence.atlassian.com/confkb/how-do-i-know-what-version-of-confluence-is-running-179441565.html)

Thanks,

Srinath T


Tags: cloud

confluence-cloud
Is it possible to download an outline of all pages in a space?
Asked by Meghan Frazier:

I am starting a project to overhaul/weed out a space within our confluence wiki. There are a lot of pages, and it would be so helpful i I could just download a framework of what is in there (basically looking to download what would look like an outline so i can see what has been grouped where, etc) I don't even need this to have hyper links back, as I just want to get a representation of how big this project is and then I can keep track of what I have or have not looked at.


Answers:
author: Mohamed Riza _ServiceRocket_
body: Hi [@Meghan Frazier](/t5/user/viewprofilepage/user-id/4808640) ,

You can create a new page and add a macro called 'Children Display'

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/187858iA4C2FFAAD55B9CB3/image-dimensions/403x131?v=v2 "image.png")

Once you add this macro, select the parent page in the macro configuration to be the whole space. This will list all the child in the space.

comments: author: Meghan Frazier
body: I was more trying to get the list for the whole space, like a table of contents.

I found a table of contents widget that you can use on the overview level, but this doesn't seem to provide a table of contents for all the Pages in the space and rather gives you a table of contents for that page

I also tried clicking on "Pages" and that only brings back a list of pages, but not the sort options do not allow for them to be returned based on the organization tree

![Screen Shot 2022-03-14 at 10.53.40 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/188023i2884C04770FA6921/image-size/large?v=v2&px=999 "Screen Shot 2022-03-14 at 10.53.40 AM.png")


Tags: cloud

confluence-cloud
How can I send a Confluence document as a PDF by email?
Asked by Consuelo San Mart?n:

How can I send a Confluence document as a PDF or HTML by email? The idea is that it is an automation where a certain Confluence page can be sent as a PDF or HTML by mail weekly to a list of users.  

(We are currently in Ompremise Version)  

Thanks!


Answers:
author: Srinatha T
body: Hi [@Consuelo San Mart?n](/t5/user/viewprofilepage/user-id/4808524) ,

Welcome to Atlassian community.

The exact requirement is discussed in the below post. Looks like with script runner this can be achieved.

* [Sending-e-mail-from-Confluence-with-Groovy-ScriptRunner](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Sending-e-mail-from-Confluence-with-Groovy-ScriptRunner/qaq-p/668039)

I hope the above information helps. Have a good weekend.!

Thanks,

Srinath T


Tags: automation
Can I configure the 'Discover What's Happening' widget on the system dashboard?
Asked by dave_drexler:

The new dashboard layout is really focused on each individual user's work, and not as much on what is happening in the community. In my mind, that dilutes the collaborative power of Confluence - discovering what OTHERS have been doing. The old 'Recent Changes' list did a better job, IMHO.

The new 'Discover What's Happening' section of the dashboard has 'Following' and 'Popular' views, and there's an obvious way to edit the 'Following' view.

But what about the 'Popular' view? Can that be configured to make it more helpful? The default order of listed changes does not make sense to me - it's not in any order that I can discern. And it does not include all changes.

Also - is the layout of the dashboard configurable? For ex, the list of spaces in the prime real estate at the upper right seems less than useful, given there's a prominent Spaces menu in the navigation bar just above. I'd rather show recent changes there.

I've searched for documentation on new dashboard layout, to no avail.


Answers:
author: Ste Wright
body: Hi [@dave_drexler](/t5/user/viewprofilepage/user-id/3785624)

I haven't seen options to modify the Homepage - but it's not completely replacing the dashboard, it's sort of in addition to it.

By default, it is the *homepage* - but you can modify this...

* Go to Confluence Settings \> Further Configuration
* Edit the Site Homepage to be a Space instead of "dashboard"

This will change the homepage for Confluence to be a Space's Overview page - which you can customise however you like!

It also replaces the location the Confluence icon points to, and lists the homepage in the top navigation bar.

Ste

comments: author: dave_drexler
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) - thanks for that. I knew about that capability, but that's not really what I want. My company organizes its spaces according to product team or functional team (eg, Support), so dropping people into one of the spaces by default wouldn't really work. I really just need more control over the actual site home page.


author: Ste Wright
body: Hi [@dave_drexler](/t5/user/viewprofilepage/user-id/3785624)

You could create a new Space for "central" news, discovery, etc - and use that?

It's the current alternative, as there are no options to modify the "Home" page. You can view/vote for this feature request though, see [CONFCLOUD-70649](https://jira.atlassian.com/browse/CONFCLOUD-70649)

Ste


author: dave_drexler
body: Thanks again, [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) . I've added my vote to the enhancement request.


Tags: cloud

confluence-cloud

dashboard

layout
Unable to start confluence as user confluence
Asked by Alain BELLON:

Hello

Could you please help me to understand why it is no longuer possible to start confluence as user confluence ?

So we start confluence as user root and every day we restart confluence cause not possible to modify page or not possible to connect.

Thank's for your help


Answers:
author: Rilwan Ahmed
body: Hi [@Alain BELLON](/t5/user/viewprofilepage/user-id/4807653) ,

Welcome to the community .

1. Please check **\<Confluence_Install\>/bin/user.sh** and see what user is mentioned there.   
See if it has confluence mentioned.  

    CONF_USER="confluence" ##

2. Check if **`confluence `** `user has required access to all folders`  

* The sub-directories of the[Confluence Installation Directory](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html):
  *
    * `logs`
    * `temp`
    * `work`
* The entire [Home directory](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html).

`Steps are mentioned to create dedicated user `[here](https://confluence.atlassian.com/doc/creating-a-dedicated-user-account-on-the-operating-system-to-run-confluence-255362445.html)


Tags: confluence-server

server
Restricting documents to teams
Asked by Siddhit Sanghavi:

I see restrictions in which groups and individuals can be specified. But why does my team not show up here? What is the use of teams in that case (as in, without access controls)?


Answers:
author: Andy Gladstone
body: [@Siddhit Sanghavi](/t5/user/viewprofilepage/user-id/4808029) Welcome to Confluence!

Your question is referring to two separate properties in Confluence.

1. Teams
2. Groups

Teams are a function in Confluence to create teams of users that have similar roles, are working on a project together, are in the same department, etc. This will allow for communication between all individuals using the Team mention.

Groups are a security function. User accounts can be placed into a group to control access and permissions without having to select each individual.

I hope this explains it!

comments: author: Siddhit Sanghavi
body: Yes, it does. I think it might be better to create a space and restrict the document access that way. If that doesn't work, I'll create the group.


Tags: cloud

confluence-cloud
how can i create a bar chart in the gadget to show all my filters?
Asked by fatemeh moradian:

Hi everyone,

I create some filters related to my project.

Now, in my dashboard, i want to add a bar chart gadget that shows all my filters related to my project and also show me the number of the open story in each filter. can you guide me please how can I create it?

thank you in advance:)


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@fatemeh moradian](/t5/user/viewprofilepage/user-id/4807767) ,

Maybe our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_vendorID=1216111) app will do? It supports the standard Jira Issues macro and helps you to filter/aggregate your issues on the fly from the page view mode without changing any JQL queries.

[Here](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+the+app+with+Jira+Issues?utm_source=atl_community&utm_vendorID=1216111) are several examples of the live Jira dashboards from our team.

The only difference for you as a Cloud user is that you'll need the [Table Toolbox](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Toolbox+macro?utm_source=atl_community&utm_vendorID=1216111) to nest macros, other setting will be the same.

comments: author: fatemeh moradian
body: thank you for your answer, it's also useful sometimes:)


author: Teodora V
body: Hi [@fatemeh moradian](/t5/user/viewprofilepage/user-id/4807767)

Old Street Solutions is a Marketplace Vendor focused primarily on reporting and sharing information inside and outside your organization. We build [**Custom Charts for Confluence**](https://marketplace.atlassian.com/apps/1220493/custom-jira-charts-confluence-reports?hosting=cloud&tab=overview) to allow users to create charts and reports customized by their preference quickly.

The app comes as a Confluence Macro and connects to your preferred Jira instance. And the other version of the app, **[Custom Charts for Jira](https://marketplace.atlassian.com/apps/1220925/custom-charts-for-jira-reports?hosting=cloud&tab=overview)**, is a dashboard gadget that helps you build charts and pull reports directly on your Jira Dashboard.

comments: author: fatemeh moradian
body: Thank you for your answer, its interesting and useful:)


Tags: chart

confluence-cloud

filter

gadget

issue-create

jira
Viewing Boards/Calendar Without Trello Account
Asked by Eric Matsunaga:

Is it possible for people without a Trello account to just **view** a calendar or board? They won't need to edit or post anything.


Answers:
author: Iain Dooley
body: [@Eric Matsunaga](/t5/user/viewprofilepage/user-id/4063528) It's not currently possible unless the board is public, which means it's fully indexed by Google and anyone can view it