youngmon/atlassian-qna huggingface dataset:
What is Lucidcharts? Is this an add-on needed when importing spaces from other vendors?
Asked by Bryant Browning:

I have spaces imported from our vendors which use Lucdicharts (I think!), and I have diagrams and charts, etc. show up as what looks like broken links. Is there a way to fix this, or the only way is to purchase an add-on? If an add-n is needed, which one do wee need? Currently running Confluence Data Center version.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Lucidcharts is a marketplace addon. You will need to purchase and install it.

However, if you are importing spaces from vendors, this is probably one of many addons you may need. I'd suggest asking your vendors for a list of addons that are required.


Tags: data-center
Comala Workflow Pending approvals on iPad
Asked by Brian Olesen:

Is there a way user can see their document pending approvals on a iPad


Answers:
author: Humashankar VJ
body: Hi [@Brian Olesen](/t5/user/viewprofilepage/user-id/4015674)

There is no direct way for users to see their pending approvals for Comala Workflow on the native Confluence iPad app

The web app offers a more complete experience, including functionalities related to Comala Workflow

**Hope this helps - Happy to help further!!**   
**Thank you very much and have a great one!**   
**Warm regards**


Tags: cloud

confluence-cloud
Is there a way to know which add-on is actively used in Confluence
Asked by Ismail Sanni:

Hi Guys,

Is there a way I can check which application (3rd party add-ons) is used frequently on confluence and how often it is being used.

Thanks


Answers:
author: Kristian Klima
body: Hi [@Ismail Sanni](/t5/user/viewprofilepage/user-id/5297443)

Apps come in multiple guises (in terms of how they work, where and what data they store) so it might be hard to find a common solution.

There are apps that, by definition, are used on any page as they're applied to the whole space. There might be apps that you can apply to a section of the space. Some works on an individual page level.

All space apps typically come with their own management tools.

There's probably a way to get the data via API.

Having said that, there are apps that dig deeper into Confluence data and can display various useful bits of information.

Your mileage may vary but generally speaking, look for apps that offer page management capabilities, admin tools, logs etc.

[https://marketplace.atlassian.com/apps/1225522/space-tools-pro-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1225522/space-tools-pro-for-confluence?hosting=cloud&tab=overview)

[https://marketplace.atlassian.com/apps/1216685/last-log-for-confluence?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/1216685/last-log-for-confluence?hosting=datacenter&tab=overview)

[https://marketplace.atlassian.com/apps/1232122/pages-manager-for-confluence-bulk-organize-edit-archive?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1232122/pages-manager-for-confluence-bulk-organize-edit-archive?hosting=cloud&tab=overview)


Tags: cloud

confluence-cloud
Move Page Rule Not Working
Asked by Jack Rich:

I created a template and linked it in a specific space. However when you use the template and publish the page it gets placed in the general area of the over all space.

To stop this from happening I created a rule based off of users and page labels to move the page (it triggers when a page is published). Testing this out, it does not work at all. Is there a reason why this rule is not moving the page, some weird permission I'm not seeing? I'm an admin in the space so this shouldnt be an issue. How do I get this rule to work or even just get the templates to publish automatically in correct spot?


Answers:
author: Bharath Kumar
body: Hey Jack,  
We might need to see the rule details to know whats happening. Could you please share a screenshot or raise a case with Atlassian Support.   
![Screenshot 2024-05-06 at 7.49.59?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322101i1BAE1E1EFFB61061/image-size/large?v=v2&px=999 "Screenshot 2024-05-06 at 7.49.59?PM.png")


Tags: cloud

confluence-cloud
External users
Asked by rtamam:

Hi

What is Atlassian best practice for external users?

In my organization, there're several projects that required 3rd party involvement.

Should I apply any policy on those users?

Thanks

Rom.


Answers:
author: John Funk
body: Hi [@rtamam](/t5/user/viewprofilepage/user-id/4282327)

I don't know that there is a best practice for this. It really depends on how your organization prefers to handle things. For instance, at a previous organization, it was required that all external users to Jira (i.e. Contractors) had to have an email address at our organization's domain and use that email to log in. (It wasn't just for Jira - it applied to all software used by the contractors).

Other clients I have worked with will use their IAM/SSO tool to verify their internal users with email addresses at their company domain. But then simply do an invite of external users using the email address that the contractor provides.

Either way should work depending on your org's requirements.

comments: author: rtamam
body: Thanks for the response.

As for now, I'm managing my internal users with Azure SSO SAML provision.

But, Org Admin can invite external users,

Is it possible to block the invitation from the Atlassian? and enforce only IDP users to be synced?


author: John Funk
body: Take a look at this and see if it helps you.

<https://jira.atlassian.com/browse/ID-7692>


Tags: cloud

jira-cloud
Emails after creating a new task
Asked by rtamam:

Hi

Based on what setting, a user that created a Work Management task getting the email?

As for my specific case, when a user named "Eran" create a new task, he's getting an email that "Rom" made 1 update (attached)

BTW, ![Atl-Eran-issue.png](/t5/image/serverpage/image-id/341105i70DEB1733AA31250/image-size/large?v=v2&px=999 "Atl-Eran-issue.png")Eran is the Reporter


Answers:
author: John Funk
body: Hi [@rtamam](/t5/user/viewprofilepage/user-id/4282327)

It says Rom made an update, not that he created the issue. Lookin in the history of the issue to see if there is an entry for an update after the issue was created.

And if so, then Rom either made an update or maybe there was a post function that fired and was attributed to Rom - maybe he created the post function?


author: Jack Brickey
body: Hi [@rtamam](/t5/user/viewprofilepage/user-id/4282327) , I do not understand your question. Could you restate your goal here?


Tags: cloud

jira-cloud
Need help with plusHours Automation
Asked by Devarajan Mani:

I have created a variable as below

![Screenshot_11-8-2024_112.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/341102i02500B4BC6922F83/image-size/large?v=v2&px=999 "Screenshot_11-8-2024_112.jpeg")

Then when I wrote a smart value expression to update Date and Time field with the duartion field as 5

{{issue.AT Start Date.plusHours(duration)}}

But it is not updating the Date and time field. Can anyone suggest what is wrong?

Regards,

Dev


Answers:
author: Bill Sheboy
body: Hi [@Devarajan Mani](/t5/user/viewprofilepage/user-id/5503373)

First, created variables are text / string types: <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-variable>

When you want to use them as a number they must be converted, such as with the asNumber function: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#asNumber>

For example:

```
{{issue.AT Start Date.plusHours(duration.asNumber)}}
```

Next, you appear to have a field named Duration and then you are creating a variable with the same name. Why do that rather than just using the field?

Next, you are referencing a field apparently named "AT Start Date". Smart values for fields are name, spacing, and case-sensitive...and, sometimes the smart value does not exactly match the field display name on the Jira views. When an incorrect smart value is used, it evaluates to *null*.

Please use this how-to article to confirm you have the correct smart value for your field: <https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>

Finally, when using created variables, I recommend always adding adding a prefix to avoid confusion with any field names. For example, using the name *varDuration* instead of *duration*.

Kind regards,  
Bill


author: John Funk
body: Hi Devarajan,

Just put duration inside curly brackets (but leave the parentheses also).

({{duration}})


Tags: cloud

jira-cloud
Export Workflow Scheme or Bundle from Cloud
Asked by Mariano Edvardsson:

Hello! There's a few projects I need to migrate from Cloud to Data Center due to auditing reasons.

I am not finding a very easy and convenient way to do it. I tried some project exporting apps, but they just export the project name and some details and that's it.

I would like to know if there's a way in Cloud to export Workflows in bulk, or workflow schemes so I don't have to go one by one.

I've noticed our on-prem instance has an "Import from Bundle" option for Workflows. It would really help a lot speed up the process.


Answers:
author: ??????? ???????
body: [Pokies net Australia](https://thepokies.casinologinaustralia.com/) is a premier online gaming platform tailored specifically for Australian players who enjoy slot machines. The site features a diverse array of pokies, including everything from classic fruit machines to cutting-edge video slots with immersive graphics and exciting bonus features. Its user-friendly design ensures that players can easily browse and access their favorite games, enhancing the overall gaming experience.

In addition to its extensive game selection, Pokies.net Australia emphasizes security and player support. The platform utilizes advanced encryption technology to protect users' personal and financial information, providing a safe and secure environment for online gaming. With a focus on delivering engaging content and excellent customer service, Pokies.net Australia aims to offer a top-notch gaming experience for its Australian audience.


Tags: cloud

export

jira-service-management

jira-service-management-cloud

workflow
How to create epic automatically for every 1 month using jira automation
Asked by Lisa New:

1. How to create epic automatically for every 1 month using jira automation


Answers:
author: Jack Brickey
body: Hi [@Lisa New](/t5/user/viewprofilepage/user-id/5565462) ,

here is something to get you started.

![IMG_4450.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/341094iED68D872E789AFC2/image-size/large?v=v2&px=999 "IMG_4450.jpeg")


author: John Funk
body: Hi Lisa - Welcome to the Atlassian Community!

You might be interested in something a little more flexible in how you approach it.

<https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862>


Tags: cloud

jira-cloud
Jira ticket automation
Asked by Suraj Jha:

Is there a way to automatically create a JIRA ticket from the issue name by searching all the previous tickets, and add the new media files in it too, by just uploading the new media files in a folder which has same name as the issue.


Answers:
author: Victor Law
body: Hi [@Suraj Jha](/t5/user/viewprofilepage/user-id/5565337),

Perhaps you may consider creating a manual trigger clone issue automation as below:

<https://confluence.atlassian.com/jirakb/automation-how-to-clone-tasks-stories-along-with-their-sub-tasks-1235853548.html>

Alternatively, you can manually clone an existing Jira issue or use the [Issue Template](https://marketplace.atlassian.com/apps/1211044/issue-templates-for-jira?tab=overview&hosting=cloud) app if you are considering creating the problem with a template.

Thank you.


Tags: cloud

jira-cloud
When does jira will be active
Asked by Sai krishna Oggu:

currently im getting scheduled maintenance


Answers:
author: Lisa Forstberg
body: Hi [@Sai krishna Oggu](/t5/user/viewprofilepage/user-id/5565243) ,

Welcome to the community!

Although I see that Atlassian themselves stop by the community its mainly consists of other regular users. We wouldn't be able to answer a question about the maintenance of cloud and how long it may take.

Also you can check out <https://status.atlassian.com/> to see the current status of the products.

If it takes too long I suggest to create a support ticket for Atlassian here: <https://support.atlassian.com/>. Please observe that if you are on the free cloud plan you would not have the ability to create support tickets. (standard, premium, enterprise plans contain support)

br

Lisa


author: John Funk
body: Hi Sai - Welcome to the Atlassian Community!

Is your site back up?


Tags: cloud

jira-cloud

not-applicable

organization-administration
How can i resolve ?
Asked by aniket annadate:

{  
"errorMessages": \[  
"You do not have permission to create issues in this project."  
\],  
"errors": {}  
}


Answers:
author: Prachi Bolar
body: Hi Aniket,

Welcome to community :)

I understand you are trying to create an issue using Jira API.

This error usually means that you don't have the create issue permission in that particular project.

To validate your permission please follow the below documents

TMP : <https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/>

CMP : <https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/>

API To be used:

Post method : <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post>

POST : <https://xxxxx.atlassian.net/rest/api/3/issue>

JSON :  
{  
"fields": {  
"project": {  
"id": "enter your project id"  
},  
"summary": "Testing 1",  
"issuetype": {  
"id": "get your issue id"

}  
}  
}  
Thank you,  
Prachi


author: Trudy Claspill
body: Hello [@aniket annadate](/t5/user/viewprofilepage/user-id/5565215)

Welcome to the Atlassian community.

Whatever identity is being used to execute the issue creation action needs to be given permission to create issues in the target project.

Can you provide more information? What is the context in which you are getting this message? What process is trying to create the issue?

What identity is being used?

In what type of project are you trying to create the issue?

The tags on your post indicate you are using the Free subscription. Is that correct? Has it always been a free subscription?


Tags: cloud

jira-cloud
i cant see my backlog
Asked by Eyyup Gunes:

![Screen Shot 2024-08-09 at 6.32.22 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341072iC0B0FA018257DE73/image-size/large?v=v2&px=999 "Screen Shot 2024-08-09 at 6.32.22 PM.png")


Answers:
author: Trudy Claspill
body: Hello [@Eyyup Gunes](/t5/user/viewprofilepage/user-id/5565145)

Welcome to the Atlassian community.

Have you ever been able to see this backlog?

What is the project type that this board views? You can get that information by going to the View All Projects page under the Projects menu.

Have you applied filters to this view? If so, what happens if you clear all filters?

Have you tried viewing the data in a different browser application, or a private browser window?

comments: author: Eyyup Gunes
body: I think there was a problem at database , everything came back this morning ! thank you so much for your interest [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)


Tags: cloud

jira-cloud
Time Entry Widget hidden under dropdown
Asked by Ruchika Kolluri:

Was there an update to Jira that hid the Sub Tasks under the '+Add' and the Time Entry under the 'Apps' icons on a story? I used to see the Time Entry section always displayed above the comment section. Now you have to add the app, for each ticket to make it display there.


Answers:
author: Trudy Claspill
body: Hello [@Ruchika Kolluri](/t5/user/viewprofilepage/user-id/5480060)

Welcome to the Atlassian community.

There was a change to a subset of Jira instances. I saw the same thing and asked my Atlassian contacts about it. This was their response:
> it will only be enabled for 25% of our customers starting 15th July and the experiment will run for \~4 weeks. Mostly by mid Aug, we will close this experiment and customers will see the buttons directly on the details page.


Tags: cloud

jira-cloud
User Accounts in Atlassian Analytics
Asked by Matias Vizzari:

Good afternoon, how are you?  

I wanted to know if someone could help me find out if it is possible to make a Dashboard in Atlassian Analytics that shows me all the user accounts that have a product assigned to them and how many of those users have been inactive for more than X number of days. I know I can export it and see it in Excel, but I would like to be able to make a dashboard there.  

Any kind of information you can give me on this subject is appreciated.  
Thank you very much, Regards!  

<br />

The product plan is an enterprise


Answers:
author: Vronik
body: Hi

Look at this articles, maybe can help you

<https://confluence.atlassian.com/analyticskb/query-user-names-for-unmanaged-accounts-1217298643.html>

<https://www.atlassian.com/platform/analytics/what-is-atlassian-analytics#what-is-atlassian-analytics>

<https://support.atlassian.com/analytics/docs/build-dashboards-to-analyze-data/>

<https://support.atlassian.com/analytics/docs/create-or-clone-a-dashboard/>

<https://support.atlassian.com/analytics/docs/dashboard-templates-for-jira-software/>

Regards

comments: author: Matias Vizzari
body: Thank you for the reply, but it is not within what I need  
What I need is to create a report where I can see the users with assigned licenses, the instance (workspace) to which they belong, their status (active, guest, deactivated) and their last connection or login, since within the organization we have 8 different instances divided into the countries where we operate, the idea is to optimize the license assignments in a centralized way and have a complete vision of our users.


Tags: account

account-management

atlassian-analytics

cloud

jira-cloud
Question about
Asked by Durell Demartini:

Hello,

Is it possible using JQL "issueFunction" (or perhaps another way) to get a list of sub-tasks within parent tickets of a certain issue type and status?

So, something like:

* issueFunction in subtasksOf("'issuetype' IN ('Virtual Machine') ") - these sub-tasks

* Parent issuetype = "Virtual Machine" and status = "Patching" - But only from the Parent tickets that are in "Patching" status

I've tried this, but the sub-tasks of an issue are not considered linked issues, so this query doesn't show the sub-tasks:

```
issueFunction in linkedIssuesOf("status = 'Patching'") and resolution is empty
```

Thanks in advance for any assistance you can offer.


Answers:
author: Trudy Claspill
body: Hello [@Durell Demartini](/t5/user/viewprofilepage/user-id/4229668)

Do you have ScriptRunner or another JQL-extending app on your instance? "issueFunction" is used to call non-native JQL functions that are often provided by a third party app.

There are a few apps that could give you what you want.

ScriptRunner has the subtasksOf() function

<https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions/sub-tasks>

JQL Search Extensions has a SubTaskOf() function

<https://appfire.atlassian.net/wiki/spaces/JQLSEARCH/pages/604209587/JQL+Search+Extensions+Server+Data+Center#JQLSearchExtensions(Server/DataCenter)-SubTaskOf(jql-query>)

JQL Tricks has a parent() function

<https://www.j-tricks.com/jqlt-subtask-functions.html>

comments: author: Durell Demartini
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) we have ScriptRunner. We were hoping not to have to leverage another addon for now.


author: Trudy Claspill
body: Then you can use the ScriptRunner subtasksOf() function

<https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions/sub-tasks>

issueFunction in subtasksOf("issuetype = 'Virtual Machine' and status = 'Patching'")


Tags: data-center

jira-data-center
How do I disable a user's ability to make tickets, while still allowing them to edit tickets?
Asked by McKenna Hogan:

Hello,

Is there a permission setting that I can assign to someone on my team where they can edit existing tickets (like moving statuses, writing comments, assigning story points), but they can't CREATE tickets?

Thanks in advance!


Answers:
author: Jack Brickey
body: Hi [@McKenna Hogan](/t5/user/viewprofilepage/user-id/5498162) ,

TBH, I have never tried this as I have not had the need. If you are in a Company managed project you have independent permissions for create and edit. Have you tried this?

comments: author: Trudy Claspill
body: As [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) says, in a Company Managed project you would modify the Permission Scheme and/or the user's membership in Project Roles/User Groups so that the user does not belong to a group/role/etc. that has the Create Issue permission, but does belong to a group/role/etc. that has the various permissions that allow them to edit, transition, comment on, etc. the issues. More information about Company Managed project permissions can be found here:

<https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/>

<https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/>

This would be a per Project configuration, or you may be able to make changes in a handful of Permissions schemes that are shared across projects.

If you have Team Managed projects then the permission management is different.

There is an overall Access Level for the project. You can further refine a users permission by assigning them to a specific Role. Permissions are assigned to Roles, and users get their permissions be being assigned to Roles in the project. These are exclusively per Project settings.

More information about that can be found here:

<https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/>


author: McKenna Hogan
body: Hi - we are in a team managed project. Are there independent permissions for that type of project as well?


author: McKenna Hogan
body: Oh great - thanks!


author: Trudy Claspill
body: Hi McKenna,

Do you have additional questions about permissions in Team Managed projects?


author: McKenna Hogan
body: Not at the moment - thank you though!


Tags: cloud

jira-cloud