youngmon/atlassian-qna huggingface dataset:
Users synced from LDAP are not automatically given access to JIRA Software
Asked by imuthuvappa:

Our LDAP is able to sync users to Jira but when a new user is provisioned, we manually have to go and give them access to JIRA by checking the JIRA software box. We want all users to have access by default.

My hunch is that it is a setting in the atlassian-directory-configuration.txt

![Screen Shot 2019-12-03 at 1.24.28 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/74941i6F5FC0AADB1F9BA9/image-size/large?v=v2&px=999 "Screen Shot 2019-12-03 at 1.24.28 PM.png")


Answers:
author: Davin Studer
body: The ideal way to do this would be to also sync LDAP groups with the same name as the jira groups that grant access to Jira software. By default that group is jira-software-users. Then add users to the jira-software-users group in LDAP and the user should be added to the group in Jira and grant them Jira Software access in the process.

comments: author: imuthuvappa
body: Is there a way to change that default group?


author: Davin Studer
body: Yes it is under Administration -\> Applications -\> Application Access.

http(s)://{your server}/secure/admin/ApplicationAccess.jspa


Tags: confluence-server

jira

server
Unable to Link Text to an Attachment
Asked by Tesia Harrison:

Unable to link text to an attachment in Confluence article. When I select specific text and click the link icon, it only gives me the option to link to a URL and not to an attachment. ![Screen Shot 2019-12-03 at 1.57.51 PM.png](/t5/image/serverpage/image-id/74928iA221E4C613EF3A3E/image-size/large?v=v2&px=999 "Screen Shot 2019-12-03 at 1.57.51 PM.png")


Answers:
author: Diego
body: Hello there, [@Tesia Harrison](/t5/user/viewprofilepage/user-id/3159160) . Great to have you here, sharing with the community!

This situation does come up from time to time here in the Community. Linking to ++*Confluence?s internal assets can be useful in some scenarios*++. With this in mind, a report has been raised to tackle the feature. You can check more details about it here:
> * [++**\[Confluence Cloud\]\[CONFCLOUD-65302\] Ability to link text to an attachment in editor**++](https://jira.atlassian.com/browse/CONFCLOUD-65302)

There is a workaround there that describes a way for us to fetch the attachment link by ourselves. Here is how:
> 1. *Go to the page that contains the attachments*
> 2. *Insert the Attachments Macro*
> 3. *Set it to display all attachments*
> 4. *Publish the page*
> 5. *Search for the attachment that you need to link*
> 6. *Click with the right mouse button on the attachment name that you need*
> 7. *Select to "Copy link", "Save Link address" or the equivalent of your browser*
> 8. *Go back into Edit mode of that page*
> 9. *Remove the attachment macro*
> 10. *Select the text where you need to create the link*
> 11. *Paste the link you copied from the Attachments Macro into the Link Address field*
> 12. *Publish the page*

The downside of this workaround is that u++*sers will need to right-click the link and select to open in another tab or use the mouse middle click*++. Otherwise, the link will open in the current page.

As a good course of action, ++*I encourage you to go to the report that I linked at the start to vote and watch it, Tesia*++. Voting helps increase the visibility and watching will keep you up to date with everything posted there. If you feel inclined to, you could also share your feeling about this situation there on the ticket.

I hope this helps you out, Tesia. Looking forward to your reply!

comments: author: Tesia Harrison
body: Thanks Diego! This workaround worked. I'll also watch the ticket!


author: Diego
body: Wonderful, glad to hear that the workaround helped you! Come share with us in the future, [@Tesia Harrison](/t5/user/viewprofilepage/user-id/3159160)


Tags: cloud

confluence-cloud
Given "View All" to user via Space and granted view on a page, but user still gets perm problem
Asked by Nan:

Gave user 'View All' on our Confluence space. Then gave them View on a page, but they still can't see the page. Directories above that page are locked down to certain groups and we don't want to open perms on all those dirs/pages just so a user outside the group can see the one page.


Answers:
author: Jackson Duke
body: View restrictions are [inherited](http://confluence.atlassian.com/doc/page-restrictions-139414.html#PageRestrictions-Howdoinheritedrestrictionswork?). Even if you add them to the list of restrictions for a child page that user will not be able to see it if the parent page is not accessible to them.

You could think of Spaces as books.

* You have given them "View All" for the Space, meaning they can open the book.
* You have locked a chapter in that book (adding restrictions on some page that has children). So to get to any page inside you would have to have the key for that chapter.
* You then add a user to a specific page's restrictions, but that page lives in the above mentioned chapter. Essentially this user has a key to an individual page, but because it's locked in a chapter they don't have the key for they can't access it.


Tags: cloud

confluence-cloud
Linking Confluence Cloud to JIRA Cloud under different domains
Asked by Nigel Pink:

I have a JIRA Cloud instance set up and want to link it to a Confluence Cloud instance that sits under a different group/ownership e.g.

* JIRA: mycompany.atlassian.net
* Confluence: mycompanytools.atlassian.net

The reason they are owned and configured separately is historical, but now I want to be able to create pages in confluence displaying information from the JIRA Cloud instance we now have.

I have tried using application links, but believe this only works for server applications and browsed the marketplace looking for a solution, but have come up empty.

Does anyone have any ideas?


Answers:
author: Shannon S
body: Hello Nigel,

Welcome to Atlassian Community. It's nice to meet you!

The process to link two Cloud sites together is the same. You can start either from the Jira site or the Confluence site. Enter the URL you wish to link to, and complete the steps. Make sure to check if you're the same admin on both sites. It will be easiest if you're admin on both sites with the same username, otherwise it'll require the admin from the other site to create a reciprocal link later.

Can you let me know if you had already tried this process and if you're running into any issues? I just was able to confirm it works both while starting from the Jira side and the Confluence side, so I can help you out if you run into any problems.

Regards,

Shannon

comments: author: Mahilal Peiris
body: Hi Shannon,

Greetings!

I'm having the same issue. ( sorry for bumping an old thread)

I tried copying the link to add the Jira knowledge base, didn't work.

can you let me know how to add the reciprocal link please?

Thank you


Tags: confluence-cloud

jira-cloud
How can I make a file I have inserted appear as a URL and how can I control its size?
Asked by sofia.katopis:

Every time I would insert a file I used to be able to select the size of my file and the form that my file would appear on my page as a document or as a URL. Now when I insert a file it doesn't give me any of the above options when I click on it.


Answers:
author: Stephen Sifers
body: Hello Sofia and welcome to the Community!

From what you're describing, it sounds as though you've moved from the legacy editor within Confluence and are using the new editor experience. With this said, you used to be able to select the file attachment view size OR elect to show the new attachment as a link instead. While the new editor still has features that are being worked on, we can confirm we have a feature request submitted for what you're looking for. You may find these request at:

* [CONFCLOUD-67779](https://jira.atlassian.com/browse/CONFCLOUD-67779) (Attachment show as link)
* [CONFCLOUD-65302](https://jira.atlassian.com/browse/CONFCLOUD-65302) (Ability to link text to an attachment in editor)

We would ask you to vote and watch these requests to receive updates to their status.

Regards,  
Stephen Sifers


Tags: confluence-cloud
Can I share a confluence page with an external/internal user without access to its space?
Asked by Michal Rodrigues Gondkovsky:

I'd like to create pages and share those with people who do not necessary belong to the space where the pages sit. Is that possible?

And can I also invite people from outside of our company to view or even edit/comment?

We so far have the free account and there is a notification saying we need a paid plan. Thats not a problem, but it this how it works in the end?

Thank you!


Answers:
author: Sven Schatter _Lively Apps_
body: I'm not sure the default settings of Confluence can get you what you need here. But there is an app by Old Street Solutions which certainly could: [https://marketplace.atlassian.com/apps/1220562/external-share-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1220562/external-share-for-confluence?hosting=cloud&tab=overview)

comments: author: Michal Rodrigues Gondkovsky
body: Thanks so much for that, I'll do the paid plan first and this one looks great actually that might truly be it. Cheers!


Tags: confluence-cloud

permission
Setting the background of a cell in a table using the rest API
Asked by rc:

I'm currently trying to set the background of a specific cell to red, but am generating:  
No JSON object could be decoded  

The request I send in is:

{"type":"page","title": "Comparison","ancestors":\[{"id":122755880}\], "space":{"key":"aaaa"},"body":{"storage":{"value": "\<h1\>Categories\</h1\>\<h2\>Miscellaneous Categories\</h2\>\<table\>\<tr\>\<td\>\<strong\>Category\</strong\>\</td\>\<td\>\<strong\>Duration (MM:SS)\</strong\>\</td\>\<td\>\<strong\>Duration (MM:SS)\</strong\>\</td\>\</tr\>\<tr\>\<td\>File System Creation\</td\>\<td\>0:52 \</td\>\<td class="highlight-red" data-highlight-colour="red" title="Background colour : Red"\> 0:26\</td\>\</tr\>\</table\>", "representation":"storage"}}}


Answers:
author: Davin Studer
body: To me it looks like you have not escaped out the quote marks in the page content. You need to escape those out or the first quote mark it comes across it will believe ends the opening one for the storage value, which will make the rest of the stuff you have invalid JSON.


Tags: rest-api

table
Export/import all knowledge/ documents from a confluence to another confluence
Asked by Martin Laurens:

Hi every one, we created a confluence space to reunited every knowledge of the company. Now, we want to Export/import all knowledge/ documents from a confluence to another confluence

Anyone can help me ?

Thanks sooo much in advance


Answers:
author: Alexis Robert
body: Hi [@Martin Laurens](/t5/user/viewprofilepage/user-id/3660842) ,

you can export your COnfluence spaces in XML format, and then import them in your new Confluence instance. This documentation explains the steps : <https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html#ExportContenttoWord,PDF,HTMLandXML-ExportmultiplepagestoHTML,XML,orPDF>

Let me know if this helps,

--Alexis


author: Kian Stack Mumo Systems
body: Martin,  

You can only perform migrations such as this in one of two ways.

1) Restore the whole of Confluence #1 into Confluence #2. This will overwrite any data present in Confluence #2. I believe option #1 is not available in Cloud if you have your Confluence connected with a Jira environment. Check out a link [here](https://confluence.atlassian.com/confcloud/migrate-a-confluence-cloud-site-to-an-existing-cloud-site-959303219.html) for more information about the process.

2) Export spaces from Confluence #1, and reimport them space by space into Confluence #2. This takes longer, but it allows you to preserve data from both instances. Check out a guide [here.](https://confluence.atlassian.com/confcloud/import-a-confluence-space-724765531.html)


Tags: cloud

confluence-cloud
Microsoft Active Directory Synch Fallback
Asked by Andreas_Oeser:

Hi \*,

we have in the last months from time to time a sync-problem with our Active Directory and Confluence. After reviewing our config, I noticed what we use only one of our Domain-Controller in the following way: "ldap.url": "ldaps://\<Name of the DC\>.\<our FQDM\>:636"

If this DC doesn't responde, because of technical reasons, our Confluence don't sync anymore and we get appropriate log-entries.

After consulting our Server-guys, they make the suggestion only use the FQDM of our domain to have a list of DCs for fallback ao a other instance of our AD, but my colleagues tell me, that Confluence only use the first entry in the list of DCs - so it does not matter if you use the FQDM.

My question is: Is that true? Use Confluence, despite specification of the FQDM, only the first server in the list?


Answers:
author: Davin Studer
body: This is how we set it up. Let's say for example the FQDN for our domain controllers are dc01.domain.dom and dc02.domain.dom. In the Server Settings -\> Hostname field we would just put in domain.dom. That way it is not tied to a specific domain controller.


Tags: confluence-server

server
One vs Several Spaces?
Asked by tbellmr:

I am just getting started with Confluence and it looks great!

I do have a question related to the use of one vs several spaces. Under my "Director" there are about six different work groups or managers.

On the plus side of creating six spaces is that you do not quickly run into page name already used. On the downside if I am the sole space admin, I need to manage six vs one spaces. I have been leaning toward a single space but still not certain that is correct. Seems like a single space makes it easier to collaborate and maintain.

What do the well seasoned Confluence experts have to say about this?


Answers:
author: Alex Christensen
body: In my opinion, I'd start with one space and make sure content is organized well in that single space. If your team grows, the amount of documentation grows, or the scope of permissions needs to change for different content inside that single space, then you can always create additional spaces later on and move the content from that single space into others.

In my experience, I've found it best to start with something simple in Confluence and then introduce changes as problem statements present themselves.


author: Davin Studer
body: I would say it really depends upon the size of your teams. Typically, I would tend to create a space for each team. However, if they are really small that may be more of a headache. However, you do gain some functionality by having different spaces ... beyond just having multiple pages with the name name. It is also much more difficult to lock down content in one space if you need that. It can be done, but it is a bit wonky to do. Also, as another example maybe each team would want to record meeting minutes in Confluence and they do this off of a template, but each team has different things they want in their template. You would need to create multiple templates for meeting minutes and the teams would need to make sure they use the right one to create their new minute pages. The nice things about having multiple spaces as well is that search will only return pages that you have access to. So, if content is locked into a space you don't have access to they you won't see that in search results and thus avoid some of the clutter.

There are lots of other good reasons for multiple spaces. Like I said I think the biggest factor for the decision would be you teams sizes, but even then I think I would personally still ted toward multiple spaces.


Tags: confluence-server

server
not work
Asked by ?????:

```
?????? ????! Confluence ?????????? ?? Windows Server 2008??? ???????? ????????? ????????? ?? ???????? ????? ? ???????, ??? ???? ????????????? ?? ??????? ????, ? ?? ????? ????????, ? ??????? ???? ?? ???????????. ? ?????, ??? ?????? Confluence ????????, ??????? ?? ???????????????, ?????? ???????? ? ?????? ?????????.???????? ?????? ?????? ???????????? ???????.
```


Answers:
author: Shannon S
body: Hell Renat,

Thank you for contacting us about this.

From my understanding, when you login to Confluence, the entire dashboard is freezing, as well as your Confluence service. Is that right?

Since a restart seems to fix the issue, we can start with the following:

1. Confirm that if you are behind a firewall or proxy, does the issue persist if you [bypass the firewall or proxy](https://confluence.atlassian.com/confkb/how-to-bypass-a-proxy-to-test-network-connectivity-402031184.html)?
2. Check for available free memory. If your site is running out of memory, it could freeze.

Have a look at [Troubleshooting Confluence hanging or crashing](https://confluence.atlassian.com/confkb/troubleshooting-confluence-hanging-or-crashing-163415613.html) for more information on how to troubleshoot this.

Let me know if you have any trouble or questions!

Regards,

Shannon


Tags: confluence-server
Trouble logging in with the SharePoint Confluence Content app
Asked by David Gumbleton:

We have the SharePoint Confluence app installed in our SharePoint Online App Catalog.

One of our users has been trying to use it and has said that the app displays a message reading "You are not logged in to Confluence", even though they are logged in to Confluence on another tab.

The app may have been installed by a user using a different Confluence domain. Is the app tied to a specific domain, or should the authentication just work as long as you're logged into Confluence?

Please note I'm a SharePoint admin and don't even use Confluence, so apolgies if my question doesn't make much sense.


Answers:
author: Shannon S
body: Hi David,

Thank you for contacting us about this.

I'm really not familiar with the SharePoint Confluence app that you mentioned. Is this a 3rd party app? You may have better success getting in touch with the vendor about this issue. If it's saying that you're not logged into Confluence, then it might not be passing your session properly.

Regards,

Shannon


Tags: confluence-server

server
Is there any other option for "Action Button" Macro, where one can add a different color?
Asked by Lima Jebathilagar:

I have figured how to get another color using CSS id from online and it works.

Used answers from this page

<https://community.atlassian.com/t5/Confluence-questions/Change-create-from-template-macro-button-color/qaq-p/819195>

But it works in one space and not in others. What can be done? or what are the criteria?


Answers:
author: Fabienne Gerhard
body: Hi [@Lima Jebathilagar](/t5/user/viewprofilepage/user-id/3627045)

where did you put the mentioned CSS in ?

In the article they mentioned space stylesheet for saving - when you saved it in the space stylesheet it will only be used in the space. If you wanna use it for your whole system you have to use in your global stylesheet you will find here:

yoursystem/admin/viewstylesheet.action (**\> General Configuration \> Stylesheet**)

Also have a look in [documentation](https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html)


Tags: confluence-server

server
How to restrict users to specific pages
Asked by Karamba Marenah:

Restrict external users to **spesific** **pages** only in a space.


Answers:
author: Thomas Bowskill
body: Hi,

First, I would go about[setting up user groups](https://confluence.atlassian.com/cloud/create-and-update-groups-744721627.html), as in the long-term it makes life easier. Lets say you have a simple case of an Internal and External user group for collaboration...

Then with these groups, you can manage the [permissions on the space for each group](https://confluence.atlassian.com/confcloud/space-permissions-overview-724764760.html) (this doesn't change what pages they see, but it's useful to review what you give them)

To address your actual question: with the groups you can then start to organise your content in a logical structure that, ideally, limits the number of places you have to restrict access. Reading the [Add of Remove Page Restrictions guide](https://confluence.atlassian.com/confcloud/add-or-remove-page-restrictions-724764891.html) is helpful, and the gist of it is:

* View restrictions will be inherited (if you prevent the external users from seeing a page, they will not be able to see any pages created underneath it)
  * This means that you cannot give them access to a page underneath one they cannot see (this goes back to my earlier point of planning the content tree in advance)
  * If you find this limiting then the [Include Page](https://confluence.atlassian.com/confcloud/include-page-macro-724765214.html) macro may help you aggregate content from different places so there is one view of it (with access restrictions applied)
* Edit restrictions only apply to the page itself and do not inherit (e.g. if you stop external users from editing a page, it will not stop them editing the child pages)

Hope that helps \& good luck

And as a general point unrelated to access RE the page tree structure, I mostly use it now to restrict access and while I pay some effort on building out page trees, I find that it's better to think of Confluence in the same way you do Wikipedia -- how many times do people search content trees in Wikipedia (next to none); focus instead of naming pages in a way that people can search for what they need.

comments: author: Davin Studer
body: Yes! Groups all the way. This will make you life so much easier going forward. Also, to piggy back on what [@Thomas Bowskill](/t5/user/viewprofilepage/user-id/1252132) said it is important to understand what page restrictions actually do. I see it so many times that person A will add person B to a restricted page and they come to me asking why it is that person B still cannot see the page. Page restriction **do not add permissions.** Instead, they filter from the pool of people who would normally have access to the page were it to be unrestricted (because they have been given access to the space through space permissions) down to just a certain group of people. So, page restriction do not add permissions. They restrict (take away) permissions.


Tags: cloud

confluence-cloud
Import Word Document - looses images
Asked by Julie Kobbernagel:

Hello,

I'm using the "Import Word Document" function on Confluence Cloud for the first time. I'm familiar with the function, as I have used it multiple times on an outdated server-based Confluence, but when I upload a document that contains multiple PNG-images on the Cloud based system, they do not get uploaded to the page; instead it just says "inlineExtension" where the image should have been.

How do I fix this? is PNG not supported?

Also, any watchers to the page gets absolutely spammed with notification emails when using this function; one for the text and ONE PER IMAGE ADDED! To me this is insane, and not very popular among my colleagues, as it used to store step-by-step guides with LOTS of pictures... Anyone know how to turn that off on a default/group level?


Answers:
author: Dan Winkler
body: [@Julie Kobbernagel](/t5/user/viewprofilepage/user-id/3660276) Hey Julie. I've experienced something similar with attachments, except my pain is when I'm removing attachments from a new page that was created by copying a page that was being watched. Same result, watchers get spammed.

What I resorted to was making the page private (visible only to me), doing the busy work - deleting attachments, or, in your case, adding images - then opening it up after I was done. Clunky and annoying, but it seems to work.

comments: author: Julie Kobbernagel
body: Thanks Dan, certainly not the perfect solution, but a workaround I can use! I had hoped/expected they had come up with a more stylish fix...


Tags: confluence-cloud

image

import