Need to upgrade Crowd and other Atlassian apps
Asked by Travis Roberts:

It appears that we're running an unsupported version of Crowd and likely other versions of Atlassian. Our Jira/Crowd and a Confluence are running on Linux. We have our KB running on a Windows version of Confluence. Being new to these products, I need fairly detailed assistance with their upgrades, beginning with Crowd.  
Here are the versions and SEN's that I was able to obtain:

|--------------|---------------------------------------------------------|-------------|--------------------------|------------------------------------------------------------------------------------|
| Name         | Version                                                 | SEN         | Atlassian Products       | Primary Use                                                                        |
| Confluence   | 7.13.7 Build 8703 (Windows 2012R2)                      | SEN-8700883 | kb.domain.org/           | Process docs and board portal                                                      |
| Jira         | Software 8.20.10 Build 820010 (Linux 5.4.0-109-generic) | SEN-9825639 | my.domain.org/jira       | Task tracking and project mgmt for DS \& support for Salesforce and admin calendar |
| Jira         | Core 8.20.10                                            | SEN-9825639 | my.domain.org/jira       |                                                                                    |
| MyConfluence | 7.13.0 Build 8703                                       | SEN-8700883 | my.domain.org/confluence | Resources and docs for DS clients                                                  |
| Crowd        | 3.5.0 Build 1120 (Linux5.4.0-109-generic)               | SEN-9825638 | my.domain.org/crowd      | DS client user accounts for My and Jira                                            |


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hi [@Travis Roberts](/t5/user/viewprofilepage/user-id/5080989) ! Welcome to the Atlassian Community!

Here is the guide to upgrading Crowd

<https://confluence.atlassian.com/crowd/upgrading-crowd-22544441.html>

Jira and Confluence don't look too out of date, but here are the upgrade guides for those.

Jira - <https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html>

Confluence - <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>

Your bigger worry is that Crowd, Jira, and Confluence will be EOL'd in Feb, 2024 so you may want to think about Data Center or Cloud

Good luck!

comments: author: Travis Roberts
body: Thank you for the response, Robert.  
The Crowd update is a priority because of an alert that I received about our version. This will need to happen asap.

The upgrade to cloud/datacenter discussion happened before my time with the organization and the final outcome of that discussion was not divulged by the previous staff. Unfortunately, I am new to these products and am trying to learn as I go. Having to architect a new solution while also addressing this mandatory upgrade is a bit much.

Not being a Linux guru is also not helping my position. Do you know if there needs to be an OS upgrade or any other dependencies that I should take into consideration before attempting this?

Thanks!


author: Robert Wen_ReleaseTEAM_
body: The upgrade guides I've sent before are good guides as far as dependencies go for:

Operating system changes in support

JRE/JDK support

database support

Have a look at those when planning your upgrade.

Good luck!


Tags: server