youngmon/atlassian-qna huggingface dataset:
How to write AQL to access multiple objects and related data using Assets?
Asked by Sandra Lawrence:

I have a simple schema reflecting organization of projects using Assets. I have 3 object types set up as:

Division - Name

Program - Name, Division (associated to Division) and other data

Project - Name, Program (associated to Program) and other data

I am trying to use Assets/Search for Objects AQL and cannot seem to show the following:

For each division, show each program and all associated projects.

How can I do what seems to be a simple AQL or report?


Answers:
author: Iman Attia
body: If you have already populated the Division under the program (in this example "Department") Objecttype, then when clicking on Division you should see in the top RHS all inbound objects.![Data.png](https://community.atlassian.com/t5/image/serverpage/image-id/268625i5053AC37A8FD14AC/image-size/large?v=v2&px=999 "Data.png")

If you wanted to list the projects on that Division you could filter on Program by:

object HAVING outboundReferences("Division" IN (${Division}))


Tags: cloud

jira-work-management-cloud
Done Epics Not Disappearing from Roadmap
Asked by Nat Schwartzenberger:

Hello!

I am cleaning up my team's Jira board and I am trying to get the Done epics to disappear from our Roadmap.

Both the Epic Status and the regular Status are set to Done, but when I select "Hide all completed Epic issues" in my roadmap View Settings the 'done' epics still appear.

Secondly, my Done epics are not appearing when I filter by Done Status under the Issues tab. This leads me to believe that my issues are not being marked as Done correctly? I have attached a screenshot of my Epic history to show my process. Any ideas on how to fix this issue would be greatly appreciated!

\*To note: our team uses Dev Complete in Status instead of Done, but putting an issue into Dev Complete sets the issue's resolution to Done.

![2023-03-07_10-09-40.png](/t5/image/serverpage/image-id/244331i54B27BAFE05C024E/image-size/large?v=v2&px=999 "2023-03-07_10-09-40.png")


Answers:
author: Trudy Claspill
body: Hello [@Nat Schwartzenberger](/t5/user/viewprofilepage/user-id/5164236)

Welcome to the Atlassian community!

Regarding:
> Secondly, my Done epics are not appearing when I filter by Done Status under the Issues tab.

Can you provide a screen image that shows us the filter you are using?

You said you are using the Done status and the Epics are not appearing. Based on the image you provided above the Status of the Epic is "Dev Complete" rather than "Done", so it is correct that they would not appear when you are filtering for Status=Done.

Based on what I've seen, the View Option for the roadmap to "Hide done epics" is based on the Status field (not the Epic Status field) being set to a Status value that is part of the "Done" Status Category. The Done Status Category is all the Status value that show up as green (vs. Blue used for "In Progress" Status Category and Gray used for "To Do" Status Category). Since your Epic is in a blue status, it is in the In Progress Status Category and therefore does not get hidden when trying to hide "Done" Epics.

comments: author: Nat Schwartzenberger
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you for your answer! You are correct that I was confusing the two Statuses when it comes to filtering. I have updated our board so that instead of Dev Complete we use Done - and that seemed to fix all of my issues!

Thanks again for your help :)


Tags: cloud

jira-work-management-cloud
IQL examples with inbound and outbound reference relatable data
Asked by Sandra Lawrence:

I am trying to learn about IQL, specifically inbound and outbound references. All the Atlassian documentation references are confusing as I do not have a schema to cross-reference.

Is there anyone that can simply share an inbound or outbound reference example showing the schema or objects it is referring?


Answers:
author: Mikael Sandberg
body: A reference is a connection between objects. If the current object has an attribute that reference another object, that reference becomes an outbound reference. If another object is pointing toward the current object then the reference is an incoming reference.

Example: You gave to objects, Person and Asset. The asset has an attribute that points to Person, in this example owner. So if I go to a person object and look at the object graph I can see an incoming reference from assets, and the opposite would happen if I go to the asset object.

This [KB](https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-reference/) has a bit more information about references.


author: Iman Attia
body: Are there smart values for the inbound references?

<https://community.atlassian.com/t5/Jira-Service-Management/Assets-automation-smart-value-for-linked-objects-inbound/qaq-p/2705735>


Tags: cloud

iql

jira-work-management-cloud
add a costumer
Asked by Feras Alshalabi:

Hey,

we as admins can't add a costumer, which has a valid email Adresse. However we can add another costumers. What could be the problem because we have this situation with just one costumer since tow weeks.


Answers:
author: Fazila Ashraf
body: Hi [@Feras Alshalabi](/t5/user/viewprofilepage/user-id/5136574)

Where are you adding the customer?

What is the error/problem while trying to add this customer?

comments: author: Feras Alshalabi
body: Thanks for the response, we add the costumer like always and we did it like 10000 times. The problem is that the costumer doesn't recieve any mail from us.

The email adresse of the costumer is valid too.


author: Fazila Ashraf
body: ok. So it is not the same problem as in <https://confluence.atlassian.com/jirakb/unable-to-add-or-invite-a-jira-service-management-customer-1103077626.html>

You receive a success message for the invite but the user doesn't get the email? If so, can you ask the user to check in spam or whether they have any email client rules that moves the email to a different folder?

Are there other customers in the same email domain as this user?
Clone action went away, when writing an automation rule
Asked by nb0:

Hi all,

I created a new automation in my Jira Cloud project. It executes a scheduled trigger, and has a 'Then' action to Create a New Issue.

After that I added some 'And' actions to create new sub-tasks of this Issue.

Once the first 'create new sub-task' action tested successfully, I began cloning it, editing each of its 9 clones. The same 2 issue fields vary in each, and every one is an 'And' action following the initial 'Create new Issue' action.

This was a boon to me, as the bulk of the configuration in each sub-task was common to the bulk of the config in the first.

Then however, on the 9th sub-task, the clone icon stopped appearing when hovering over action components in the sidebar. The trashcan icon still appears though, allowing me to delete a rule, just without the clone icon that previously came up beside it.

And come of think of it, its not the first time this has happened. Perhaps I've done something wrong at some point. I've tried different browsers, refreshed, re-authenticated.

Any idea what can cause the clone icon to stop appearing?


Answers:
author: Trudy Claspill
body: Hello [@nb0](/t5/user/viewprofilepage/user-id/5040313)

Welcome to the community!

Please show us the rule you have constructed and where you are trying to insert the new Clone action.

comments: author: nb0
body: I figured it out, it really was a simple thing- it turns out it happened once I enabled the rule (so it was running). After disabling the rule, the copy and paste icons beside each rule component returned. Would be better if they were black and greyed out, rather than disappear, without this they just 'spookily' disappear...

Apologies for missing it and asking where they went!


author: nb0
body: Just in case I'd exceeded some limit on the number of actions possible under one trigger, I deleted one of the 9 'And create new sub-task' actions from the sidebar. Went from 10 actions to 9, including the trigger.

But the clone icon didn't return.
When changing 'To-do ? Hold ? To-do', it remains as 'Complete'.
Asked by ???? BedCoding _???? WordWord_:

1. When changing 'To-do -\> Hold -\> To-do', it remains as 'Complete'.

![?????????? 2023-03-06 ????? 11.54.29.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/243857iB2CC01DA73BE06FE/image-size/large?v=v2&px=999 "?????????? 2023-03-06 ????? 11.54.29.jpg")

2. It has never been changed to a completed state.

![?????????? 2023-03-06 ????? 11.56.53.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/243859i6D17EE33613EE25E/image-size/large?v=v2&px=999 "?????????? 2023-03-06 ????? 11.56.53.jpg")

3. Please remove the done icon when transitioning to To Do status.

I've been experiencing this problem for 3 years.

![?????????? 2023-03-06 ????? 11.57.00.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/243858iAC33AC6E1F88519E/image-size/large?v=v2&px=999 "?????????? 2023-03-06 ????? 11.57.00.jpg")


Answers:
author: Kristopher Perez
body: Have you looked at the Post Functions and properties of the workflow?

The check mark on a sub-task indicates a resolution which is different than the status. It doesn't care what the status of the task is. If a resolution has been set by something, and then never cleared as you transition to other statuses, that could be a reason why the issue appears to have the check mark.

To confirm, check if there is a resolution on the Checked task. If you need more guidance, make sure to include the Post Function associated with the various statuses in your workflow.

comments: author: ???? BedCoding _???? WordWord_
body: I don't have any authority over jira.  
(I can't change options in Jira)

<br />

Who should fix this problem?  
1. Client? (My company using Jira)  
2. Developer? (The company that made Jira (atlassian))

<br />

I don't know who to talk to about this.  
1. Should I tell my company that uses Jira to fix it?  
2. Should I tell the company(atlassian) that developed Jira?


author: Kristopher Perez
body: You will have to get in touch with whoever is the Administrator of the Jira environment. They are the only ones who can investigate and change the configuration if it is set improperly.

Good luck!


author: ???? BedCoding _???? WordWord_
body: Thank you.

My company purchases and uses jira from atlassian.  
If I have to contact my company to resolve this issue, I guess I'll have to check who the person in charge is.
Create tasks in pop-up window
Asked by Vasiliy Chemezov:

Is it possible to open full pop up task creation window when pressing "+ create" button from board view of project?

Our problem is when tasks are made that way, some notifications and processes are not working properly, because task created "blank".


Answers:
author: John Funk
body: Hi Vasiliy - Welcome to the Atlassian Community!

No, that is not possible. The user would need to click on the blue Create button. It's still just one click - whether they click the + button or click the Create button.

comments: author: Vasiliy Chemezov
body: Hi John. Thank you for answer. As alternative solution, is it possible to disable create button on board view?


author: John Funk
body: No, that's not possible.


author: Kristopher Perez
body: If tasks are being created with blank details, then you may want to start adding in some validators or field configurations to ensure certain fields are filled out. This would avoid bad tasks from getting improperly created.


Tags: cloud

jira-work-management-cloud
Is it possible to create a view that customers can use on their portal
Asked by Jo_Van_Bever:

Hello,

We received a request from a customer, he would like run a monthly report with the overview of issues/tickets they created that month from his dashboard. We would like to automated it so that we wouldn't have to spend time on this.

I looked everywhere but I cannot seem to find how this can be set up.

In case this is not possible, how do you solve such a request?

with kind regards


Answers:
author: Jack Brickey
body: Hi [@Jo_Van_Bever](/t5/user/viewprofilepage/user-id/5161461) , Welcome to the community.

Unfortunately, the default portal does not provide for creating reports or dashboard features. There are add-on solutions for this you might consider. Other options include setting up a BI site for your customers, such as Microsoft PowerBI, or similar application. You could also create reports in excel and automatically send them to your customers.

comments: author: Jo_Van_Bever
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) ,

Thank you for your speedy answer.

I will look into both alternatives, hoping that I can run automatically


Tags: cloud

jira-work-management-cloud
Is there a way to clone a issue per attachment though automation?
Asked by Jeremi Nilsson:

Is there a way to automatically split out the attachments of an issue into its own task automatically per attachment?

Just like the image below. Ideally, I would like the specific attachment to also move into that issue if possible but not necessary if it's not possible.

![image.png](/t5/image/serverpage/image-id/243556iB9BA16C4C243793E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Kian Stack Mumo Systems
body: [@Jeremi Nilsson](/t5/user/viewprofilepage/user-id/5156121),

No, there is no way to do that as far as I am aware.

Thanks,   

Kian


author: Kristopher Perez
body: Are you asking to to create an issue per attachment? Or are you asking to create an issue and move the corresponding attachment to the corresponding issue?

im not sure if it is possible, but I'm trying to understand the end goal.


Tags: automation

cloud

jira-work-management-cloud
Is it possible to use Jira for cost pre-approval workflow with complex Approval matrix?
Asked by Natalia Krupa:

Hi there,

Does Jira provide functionalities to build cost pre-approval process based on complex Approval Matrix (built per role, location and amount to be approved) with different customisable request forms (depending on the cost type), with delegation of approval and deadlines for approval?

Best,

Natalia


Answers:
author: Kristopher Perez
body: The short answer is yes. The configuration of those complex requirements will determine how much work you have to do in Automation for Jira and workflow post functions.

Also, there is an approval mechanism that is built into Jira Service Management that can help provide an audit trail and we'll as various reports more easily than just using standard Jira Software or Jira Work Management.


Tags: approver

cloud

jira-work-management-cloud

workflow
Not able to cofigure workload pie chart , configure option is disabled
Asked by Sonali Chakrabarty:

Not able to cofigure workload pie chart , configure option is disabled


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Sonali Chakrabarty](/t5/user/viewprofilepage/user-id/5160207) and welcome to the community,

On my instance the workload pie chart "configure" button is disabled only when I added it the first time, without configuring it:

![disabled workload chart.png](https://community.atlassian.com/t5/image/serverpage/image-id/243329iDF8F40BC407A2F07/image-size/large?v=v2&px=999 "disabled workload chart.png")

Are you facing the same issue? Is it on a dashboard or are you referring somewhere else?


Tags: cloud

jira-work-management-cloud
Get assets(Insight) object attribute with smart value
Asked by Mehdi Bouazza:

Hello community

I create a **custom field** with type "**assets object**" and i use it for all issue types.

In the create screen i can choose assets objects in this custom field.

How can i retrieve this objects **attributes** exp : name or key with smart value to use it in **automation**


Answers:
author: Dirk Ronsmans
body: Hey [@Mehdi Bouazza](/t5/user/viewprofilepage/user-id/5141629) ,

Can you clarify if you are on Datacenter/Server or Cloud?

For Cloud you basically just use object.attributename syntax

More detail and examples can be found here:

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/>

On premise (DC or Server) you are a lot more limited but there is a suggestion for it.

<https://confluence.atlassian.com/automation/smart-values-993924860.html#Smartvalues-insightfieldsInsightfields>

<https://jira.atlassian.com/browse/JIRAAUTOSERVER-313>

comments: author: Mehdi Bouazza
body: Hi [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602)

I am using DC


author: Maximiliano Javier Julio
body: Hi [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602) ,

I need to create a filter based on Assets Object fields to export its result. However when I export to a CSV, the attributes of the objects appear as codes. Do you know how I can get the values of the attributes when exporting issues?

Regards,

Max


Tags: assets

automation

insight

server

smart-value
Hi! how to leave a project?
Asked by Polina:

someone added me to project that I don't know and it looks kind of weird, not like a live project. I want to leave this project and I can't find how to do this


Answers:
author: Dave Mathijs
body: Hi [@Polina](/t5/user/viewprofilepage/user-id/5159556) welcome to the Atlassian community!

You can have a project admin remove your from a project role the gives you access to the project.

comments: author: Polina
body: it looks like a first and easy step, but I don't know any person from project...


author: Dave Mathijs
body: When you go to Project \> View all projects you can see the **Lead** for the project.


author: Polina
body: so I can't leave a project on my own? only admin can remove me?


author: Dave Mathijs
body: Indeed. Why would you want to leave a project? You just can ignore that the project is there.

* Are you receiving notifications?
* Are you being assigned to issues?
* Any other reason?


author: Nic Brough -Adaptavist-
body: The admins added you for a reason (although that might be a mistake, like you've got the same name as someone that should have been added). You really do need to ask why you were added.


author: andrey_henneberg
body: The project I've been added to was created as a tool for spamming on the subject of "investment". Why can't I leave this project on my own? Why should I ask scammers anything at all? I want to just click a button and leave this project. Preferably, with sending a message about what this project is like.


author: Nic Brough -Adaptavist-
body: Same question - The admins added you for a reason (although that might be a mistake, like you've got the same name as someone that should have been added). You really do need to ask why you were added.


Tags: cloud

jira-work-management-cloud
Cual es la diferencia entre tarea y tarea recurrente?
Asked by Carlos Marzal:

+


Answers:
author: Dave Mathijs
body: Hi [@Carlos Marzal](/t5/user/viewprofilepage/user-id/5159132) welcome to the Atlassian Community!

Your work items in Jira Work Management are for example tasks.

A recurring task may be a task that is repeated every week of every month. This is usually set up via Automation where you schedule the creation of a recurring task.


Tags: cloud

jira-work-management-cloud
How can I update the Jira email signature/message?
Asked by Kerry Jassal:

How can we update/remove the preset email signature in this screenshot? "Hi we have received your request"

*** ** * ** ***

![Screen Shot 2023-02-28 at 12.51.51 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/242976iC0C890EC4CC5FA0E/image-size/large?v=v2&px=999 "Screen Shot 2023-02-28 at 12.51.51 PM.png")


Answers:
author: Brant Schroeder
body: [@Kerry Jassal](/t5/user/viewprofilepage/user-id/5158722) Welcome to the Atlassian community

You can make changes to customer notifications. For Cloud users you can learn more here:

* <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/>

For Data Center / Server users you can learn more here:

* <https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html>
How to export Assets objects with referenced attribute values
Asked by Eric R Hartway:

I have one schema which holds all of our machine objects with some general attributes such as serial number, owner, status etc. and included in this schema is an attribute of type "Object" that is a reference to a second schema with additional data.

I need to export some data from the first schema and include the attribute data from the referenced object in the second schema. Is this possible?


Answers:
author: Logann
body: Hello Eric,  

I would like to know if you have found a solution to your problem ?  

I'm at the same step and I'm blocked.

kind regards


author: thomas frommelt
body: I'm interested too


author: Nikki Nelmark
body: I'm interested in the answer to this question too.


Tags: assets
No issues in scope
Asked by emagine:

No issues founded for scope no matter what to chose before (board, project or filter)

In response to /rest/jpo/1.0/plan/setup/issues I always get:

{  
"issues": \[\],  
"dependencyIssues": \[\],  
"planVersions": \[\],  
"projects": \[\],  
"more": false  
}

I've tried to reindex, reinstall plugin with no effect

P.S. I've just update jira server to 8.10.0 and the problem is still reproduced


Answers:
author: Earl McCutcheon
body: Hello [@emagine](/t5/user/viewprofilepage/user-id/2705860) ,

When an issue is not being imported into the plan the most likely culprit is the fix version field being hidden in the project that is being imported to the plan, if the fix version is hidden the issues will not be displayed.

This and a few other things to check are covered int he Advance Roadmaps FAQ page under the section ["The issue 'x' doesn't appear in my plan"](https://confluence.atlassian.com/jiraportfolioserver/frequently-asked-questions-834237396.html#Frequentlyaskedquestions-Theissue'x'doesn'tappearinmyplan) :
>
> #### Scope {#toc-hId--627666350}
>
> #### The issue 'x' doesn't appear in my plan {#toc-hId-1859846483}
>
> Make sure that:
>
> * the fixVersion field is not hidden for that issue type.
> * there are no filters set in the plan/setup wizard that are excluding it
> * the issue is has not been resolved otherwise It won't be visible in the import wizard.
> * if you are in plan view, go to **More \> status \> open and completed issues and/or** **More \> status \> completion date**.
>
> <!-- -->
>
> * the issue is not within a release that has been excluded.
> * the issue was not manually excluded in the wizard.

Regards,  
Earl

comments: author: emagine
body: Thank you, the fix version field was hidden, after I made it showed all is ok. But I wonder why it's a must to have that field for a plan...


author: Earl McCutcheon
body: Hello [@emagine](/t5/user/viewprofilepage/user-id/2705860) ,

Glad I could help out, and for the field requirement, the Fix Version field is one of the main data points used as a Scheduling Factor when calculating in a live plan or Auto Scheduling in the new planning experience. When the field is set to hidden the issue is considered not able to be scheduled due to the fields view setting and is therefore effectively excluding the item list for import.

Regards,  
Earl


Tags: advanced-roadmaps
Common supported Oracle DB version & supported JDK
Asked by Veera:

Hi,

1. Can you please provide supported common Oracle Database version and JDK for below products (or higher versions)

Crowd 4.1

Crucible 4.8

Bamboo 7.0

Bitbucket 7.3

Jira software 8.9

2. As Oracle JDK is not free with non-oracle products so, can you suggest which JDK supported across above products.


Answers:
author: Nic Brough -Adaptavist-
body: Look for the "supported platforms" document for each application, they'll give you everything you need to know.


Tags: advanced-roadmaps

bamboo

bitbucket

crowd

fisheye-crucible

jira