youngmon/atlassian-qna huggingface dataset:
Are there any options for trial version for Jira align and what is the price for the trial product
Asked by Mohideen Azeeza Majeeth:

We are exploring for a tool that would help with creation of robust roadmap for yearly and multi year planning. We are looking for opportunity to explore Jira Align for the same, looking to trial options for the same.


Answers:
author: Edvaldo Lima
body: Hello [@Mohideen Azeeza Majeeth](/t5/user/viewprofilepage/user-id/5420380)  
First of all, we appreciate your interest in Jira Align.  

Due to the nature of your request, typically we would recommend you get in touch with our Sales reps. They're the best ones to review your needs and bring the right people into the conversation.

However, prior to doing so, there are a number of resources you can review in advance, and then move on with.

1. [Jira Align Demo center](https://www.atlassian.com/software/jira/align/demo-center) -- a series of short demo videos (Jira Align Product Overview, Strategic Intent, and Outcome Alignment, Agile PI Planning, Dependency Management, and much more)
2. [Atlassian Community](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=category%3Ajira-align&q=demo) questions
3. [Jira Align demo videos](https://www.youtube.com/watch?v=6-BE6zJ9FOw&list=PLaD4FvsFdarTqV_VSH9EO39B88--bGFva) -- hosted at Atlassian channel on YouTube
4. Request access to [Launchpad](https://www.atlassian.com/whitepapers/launchpad) -- a guided trial experience for Jira Align. Based on your role, Launchpad introduces you to key tasks in Jira Align through a series of overview videos and detailed step-by-step simulations. ^![](https://getsupport.atlassian.com/images/icons/emoticons/information.png) Once your launchpad instance is created, you will receive an email with access. It will include simulations and demo data. It will be good for 7 days.^

And then finally, you can reach out to the Sales reps we've mentioned, to request your own demo. Just visit <https://www.atlassian.com/software/jira/align/demo>, fill in the form and they'll reach out back to you.

Let us know how it goes!
Deleted Features in JA not syncing back again
Asked by MANOJ SHANTARAM PATIL:

Hello Community,

I have one question- For some reason, I deleted few features in JA and now i want to sync them back again from Jira. The newly created features are being sync from respective Jira Program Board but not those deleted earlier. Do you have suggestion on workaround or any reference for me to go through. Thanks


Answers:
author: Allan Maxwell
body: The Feature are probably in Jira Align's Recycle bin and can be restored from there. I believe any changes made in Jira will also have been syncrhonized.

![Screenshot 2024-02-01 at 11.33.33?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/303823iEEFC2EBD37FB1F4C/image-dimensions/205x396?v=v2 "Screenshot 2024-02-01 at 11.33.33?AM.png")![Screenshot 2024-02-01 at 11.34.00?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/303824iA0E28318500822A4/image-dimensions/505x287?v=v2 "Screenshot 2024-02-01 at 11.34.00?AM.png")

comments: author: MANOJ SHANTARAM PATIL
body: Hi Allan, Thanks for the response. In this case, features were permanently deleted. No changes were made Jira. Thanks


author: Mary Heather Cox
body: In Jira, you can remove the web link.

Then add a label or change a field that syncs with your instance of Jira Align. It should then recreate the Feature in Jira Align.


author: Allan Maxwell
body: Unless you make some change to the Features in Jira they won't sync to Jira Align. The connector is only looking for things that are newly added or recently changed. You could add some small edit like a space or "." to the title.

Another option is to use the Jira Integration tab to force the syncing of issues. This typically requires Super Admin access though.

![Screenshot 2024-02-01 at 2.41.37?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/303870i3407B75E2F8A7CEB/image-size/large?v=v2&px=999 "Screenshot 2024-02-01 at 2.41.37?PM.png")
How do I make a Jira Cloud Service Account?
Asked by Christina Evans:

I need to make a service account that would act as our connection for API keys. Is this possible? I don't care if it consumes a seat.


Answers:
author: James Webber
body: Absolutely - that is what we do

These links might help

[Creating a Jira Service Account with Groups and Pe... - Atlassian Community](https://community.atlassian.com/t5/Jira-Align-articles/Creating-a-Jira-Service-Account-with-Groups-and-Permission/ba-p/1605547)

and

[Manage API tokens for your Atlassian account \| Atlassian Support](https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/)

Atlassian support should be able to help you with this if you get stuck


Tags: jira-cloud
IP Address change since Jan 24
Asked by Preetha Augus:

Was there any change in the IP address that need to be whitelisted since Jan 2024? Our process start failing since Jan 2024.


Answers:
author: Benjamin
body: HI [@Preetha Augus](/t5/user/viewprofilepage/user-id/5143327)

Here's the listing for Atlassian for review:

<https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/>

Have heard of any changes as haven't encounter new network issues. May want to cross check the network setting if you have Jira Align connected to Jira behind a firewall.

<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-amp-Jira-Connectivity/ba-p/1284602>

Hope this helps


Tags: cloud
When does the fist sync happen between Jira Align and Jira for a new created Project/Board
Asked by M Amine:

Hi,

I have added new projects, boards, teams in an existing program and existing PI. I have done all the config (Team Mapping, State mapping ...etc) . One last thing that I still have to do is to generate sprints for Scrum Teams after creating anchor sprints.

Before doing this last step, I am wondering when will the first work items (Features(Jira Epics) and Stories) first sync from Jira to Jira Align? should I do something to force this first sync? and if nothing is synced how to analyze/debug?

Thank you.


Answers:
author: Jennelle Stearns
body: [@M Amine](/t5/user/viewprofilepage/user-id/887028) For the data to sync, you would have to create/update a work item in Jira Align or Jira. This would only bring over those items that are created or updated. However, usually for an initial load of data you have to go to Admin-Jira Settings-Jira Integration and run the JQL to pull the data over from Jira. Make sure you add a created/updated date to your JQL query so you limit the amount of data you bring into Jira Align. If you don't, when you run the JQL, it will bring over all the data within that project for that issue type which could mean a lot of clean-up work for the team.

If the above doesn't work, make sure there aren't any triangles next to the projects or boards that you added. If there are, just hover over them and it should give you an idea what is wrong. In addition, you can check to see if there are any errors in your logs: Admin-Jira Settings-Manage Projects-View Logs.


Tags: cloud
Does the Sprint Capacity report tie into this functionality or are they entirely separate?
Asked by Regina Skaggs:

While reviewing the article "Introducing enhanced capacity management and insights" I was wondering if the Sprint Capacity report ties into determining the average velocity that is populated in the Capacity Plan.

<https://community.atlassian.com/t5/Jira-Align-articles/Introducing-enhanced-capacity-management-and-insights/ba-p/2532376>


Answers:
author: Jennelle Stearns
body: [@Regina Skaggs](/t5/user/viewprofilepage/user-id/5318924) You can see the velocity number on the sprint capacity report but it doesn't really take any information from this report directly. The team velocity is the average of the accepted points for the last 5 completed sprints (excluding IP sprints).


Tags: cloud
Ghost Cards in Kandban Board - Unable to updated/delete
Asked by Manuel Sanmartin:

Hi all,

I have two cards (Tasks) in my Kanban Board which were deleted to my surprise they never went away.

Now I can't move them - they remain in same columns after refresh and won't let me to update them or delete them again. They also stay on top of the columns crashing the whole flow of the board as they're clearly visible when having meetings.

Can't find any help online but hopefully someone here has gone through the same and has found a solution. Thx


Answers:
author: Nikola Perisic
body: Welcome to community [@Manuel Sanmartin](/t5/user/viewprofilepage/user-id/5414327)

Can you please post a picture of the ghost tasks? Please blur everything related to your company.

comments: author: Manuel Sanmartin
body: Hi Nikola - Sure. Please see below. Fro some reason now when I click on "Edit work Item" for task 25403opens the New Epic window. Thx![Screenshot 2024-01-25 112819.png](https://community.atlassian.com/t5/image/serverpage/image-id/302476i15D00EBF5F61D768/image-size/large?v=v2&px=999 "Screenshot 2024-01-25 112819.png")![Screenshot 2024-01-25 112526.png](https://community.atlassian.com/t5/image/serverpage/image-id/302473i15367BE06B902AE3/image-size/large?v=v2&px=999 "Screenshot 2024-01-25 112526.png")


Tags: bug

card

delete

kanban
Can chat comments be added to the popup when you hover over an item in the program board?
Asked by Leigh Roach:

When you hover over an item in the Program board, you get a popup that shows dependency details, etc,, is there a way to display chat comments without clicking into the item?


Answers:
author: Jamie Giantonio
body: [@Leigh Roach](/t5/user/viewprofilepage/user-id/1269619)

At the moment the ability to see chat comments on items in the program board is not available in Jira Align, however, if you believe this is a value add feature for your company, you can create a Product suggestion ticket following the steps below:

1. Access [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/%C2%A0)
2. Select "Product Suggestions"
3. Click on "Go to product suggestions"
4. Next, Click on the Create button
5. Fill in the required fields

Once the above steps are complete a new Product suggestion ticket will be created and we'd recommend adding yourself as a watcher and voting for it to raise the visibility of the suggestion to the JA Product Management team.
Easy way of creating identical portfolios
Asked by Hans Otto:

Hi all,

At our company we want to use about 40 portfolios. They are with respect to the settings on items etc identical. Creating them is a very time consuming and cumbersome task: there are so many toggles for the items and other settings....  
Would it not be possible for Atlassian to create a copy function here? We cannot be the only ones having this issue.  
Or is there another way?  

Hans


Answers:
author: Edvaldo Lima
body: Hi [@Hans Otto](/t5/user/viewprofilepage/user-id/5411352)

Welcome to the community!  

At the moment the ability to copy or clone a Portfolio is not available in Jira Align, however, if you believe this is a must-have for your company, you can create a Product suggestion ticket following the steps below:

1. Access [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/?)
2. Select "Product Suggestions"
3. Click on "Go to product suggestions"
4. Next, Click on the Create button
5. Fill in the required fields

Once the above steps are complete a new Product suggestion ticket will be created and we'd recommend adding yourself as a watcher and voting for it to raise the visibility of the suggestion to the JA Product Management team.  

Should you have any further doubts or concerns, feel free to raise a Jira Align support ticket and we'll assist you!
On the Strategic Driver Allocation Report what determines what Portfolio Epics are listed?
Asked by Brian Forsner:

Underneath the 3 pie charts in the Strategic Driver report, there is a list of Portfolio Epics. What controls how these epics are listed? I have discovered that the PI filter has no bearing on this list, and state, status, or process step also seems to have no influence. What now determines how epics are displayed?

We want to make use of this list, and several months ago it seems to to have been limited to epics in the selected PI- now i'm not sure what controls this?


Answers:
author: Edvaldo Lima
body: Hello [@Brian Forsner](/t5/user/viewprofilepage/user-id/4843962)

Thanks for your questions!

I believe it's worth checking the following JA help article if didn't have a chance to do so. Especially the Pre-Requisites and How the report values are calculated sections.

* [Strategic driver allocation](https://help.jiraalign.com/hc/en-us/articles/360007569213-Strategic-driver-allocation)   

I hope it helps, however, should you still need further clarification, feel free to raise a Jira Align support ticket on <https://support.atlassian.com/contact/>


Tags: cloud
Should Parking lot items be counted as part of PI capacity ?
Asked by Iris Gochman:

If If move a feature to Parking Lot , should I save a capacity slot for it in the capacity ?


Answers:
author: Jamie Giantonio
body: [@Iris Gochman](/t5/user/viewprofilepage/user-id/5407191) - I dont think parking lot items would require slots in your capacity, but I think it depends on how your group uses the parking lot.

What i have seen is it is typically used to callout/ reserve work that have some issues or unanswered questions to come back to later. This usually isn't "planned work" but work that requires extra attention. This isn't planned work, so we wouldn't account for it in capacity planning.   

I've seen other customers use the parking lot to capture what they consider "stretch work" for the Increment- i.e. the work they'd pull in ++next if they completed their planned work++. Personally I coach away from stretch work and encourage frequent backlog refinement, so when additional work is needed you use current priority to pull items in, vs the priority in the beginning of the increment. That said if you were using the parking lot for stretch goals, i still dont feel capacity would be reserved.
Where can I find the Iteration Metrics (M1) report for a Program in New Navigation?
Asked by Paula Hidalgo:

I know where to find the Iteration Metrics in the old navigation but cannot find it in the new navigation.

Steps to get to report in old navigation:

1. Select my Program and Program Increment from the top bar
2. Go to Reports on the side bar
3. Select "Program Increment" report category
4. Click on Iteration Metrics (M1)

What I found in the new navigation is the Iteration Metrics report under Team \> Reports \> Iteration Metrics (M1). I really need to see the iteration metrics for the entire Program, not just 1 team.


Answers:
author: Neil Sproul
body: Hi [@Paula Hidalgo](/t5/user/viewprofilepage/user-id/3506387) ,

In the new navigation

1. Select **Programs** or **Teams** in the top navigation bar and select the entity you want to view information about.
2. On the sidebar, select **Reports** in the list of options. The Reports list is sorted alphabetically.
3. Select **Iteration metrics (M1)**; the report displays.

<br />

The PDF near the bottom of [this page](https://help.jiraalign.com/hc/en-us/articles/18589402298004-Upcoming-removal-of-Jira-Align-s-old-navigation) can be helpful in locating items in the new navigation.


Tags: cloud
Is the program room configurable to provide key program info?
Asked by Kevin Young:

So new user to JA. I like the Program room but I'm looking for:

Feature status - Total features in a PI/Completed Features - Progress gadget shows a % complete but not the actual number (i.e. 550/33)

Story status - Total stories in PI/Completed Stories. - Progress gadget shows a % but not an actual number. (i.e. 330/10)

Story Point Status - Total stories in PI/Completed Story points - Have to go off the Program room to the burndown chart and hover with mouse vs. being listed in a gadget or some other element in the Program room.

There is some info provided in terms of committed items a summary bar on the page but no actuals. It's a bit all over the place to get this info from what I see.

![Program Room Summary.png](https://community.atlassian.com/t5/image/serverpage/image-id/299906i67FC6C15F0A11093/image-size/large?v=v2&px=999 "Program Room Summary.png")![Program Room Gadget2.png](https://community.atlassian.com/t5/image/serverpage/image-id/299907iFCD464E4E892A0A2/image-size/large?v=v2&px=999 "Program Room Gadget2.png")


Answers:
author: Kevin Young
body: I figured it out although not very intuitive. If you hover over each element in the widget it gives the actual #'s. Although there isn't an element for story point, if you hover over accepted it shows the committed vs actual sp's. So all the information is there but took some playing around. Seems like those metrics are something that should get explicitly called out.
Impacts on syncing Feautres (i.e Jira Epics) but not stories
Asked by M Amine:

I am integrating Jira Align with Jira software Cloud and I have a special need where I want to sync only Epics but not stories.

What are the impacts on Jira Align? What features will not work? what reports will not be available?

Thank you


Answers:
author: Jamie Giantonio
body: [@M Amine](/t5/user/viewprofilepage/user-id/887028) you could sync stories from Jira to Jira Align only (vs bi-directionally) and not allow add/edit of stories in JA through permissions. This would give you rollup as Tom and James have mentioned, without allowing user story work to happen in JA.


author: James Webber
body: Agree with Tom, while its possible sync only Epics when you try to roll up story points or progress you would not have much info. Features in Jira Align (Jira Epics) show the stories under them - you get this syncing for free so pretty handy to have it since it's there.


author: Tom O'Connor
body: [@M Amine](/t5/user/viewprofilepage/user-id/887028) one of the key tenants of the Jira Align and Jira integration is to have visibility from Strategy to Execution.   
I don't believe we have anything documented around only syncing Jira Epics (Features) and not Jira Stories to JA.

The short answer is YES, it will impact some reports and functionality in Jira Align, especially where we roll up story status and points.

What is the reason you only want to sync Features to Jira Align?

comments: author: M Amine
body: Thank you Tom.

Because stories are messy and need cleaning.


Tags: jira-cloud
Is there a way for me to map Portfolio Epics to Products?
Asked by Brian Forsner:

Is there a way for me to map Portfolio Epics to Products?


Answers:
author: Ankush Bora
body: In foresight, I feel that would be depending on the nomenclature your use. A typical segregation could be Product A which may have Portfolio Epic - 1, 2, 3 and so on. However, there is nothing stopping you from identifying a Portfolio Epic based on your requirement. Note that JIRA may recommend the typical way mentioned above.

comments: author: Brian Forsner
body: I have 10 Portfolios. Each portfolio is dedicated to unique set of products/services. I create a portfolio epic (initiative) that extends the value of 1 or more of the associated products. I would like to associate those specific products impacted to that portfolio epic. It seems there are conventions for defining Products in the tool- I can't find and more information on this however. I don't think using tags is appropriate.


author: Ankush Bora
body: One way could be to evaluate at creating a Parent Product Portfolio Epic (use some agreed naming convention \& distinct for each product) --\> Tag your existing Portfolio Epics --\> Features (Epics) --\> User Story ....and so on.

This could be a "hack". There could be other possibilities for executing this better.
Jira Align audit trail (or sync account)
Asked by M Amine:

When Jira Align is connected to Jira Software, all synced data from Jira Align to Jira Software are made through the "integration account" which is not ideal for audit. Each time we need to know who has made the update we have to connect to Jira Align and check which user has done the update.

In my case, Jira Align is connected to Jira Software Cloud through API Token Authentication.

Q1 : Is there any way to have an audit trail about who has made the change in Jira without the need to go into Jira Align?

Q2 : If not possible, is there any way to disable the sync from Jira Align to Jira and keep only the sync from Jira to Jira Align?


Answers:
author: James Webber
body: Q1: I don't think you can change as the user is based on the connector setup - I have a Jira Align user in Jira and like you say go into Jira Align to see who made the change.

Q2: You can choose if a sync is bidirectional or one way for some fields

![Jira Sync.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/299754i6E1DB146A9E49EA1/image-size/large?v=v2&px=999 "Jira Sync.jpg")

You can also set the settings of some fields.

![Jira sync feilds.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/299755i66A3D07CACBCF96B/image-size/large?v=v2&px=999 "Jira sync feilds.jpg")

Finally, because the sync does work for all fields / items I also setup a bespoke sync using Jira automation and API to update into Jira Align when certain items were updated in Jira.

Hope that helps.


Tags: jira-cloud
What happens if features (i.e Jira Epics) are in different Jira projects than stories
Asked by M Amine:

We are planning to integrate Jira Align with Jira and we have a dedicated project for features and a dedicated project for stories.

According to JET checks, this is not possible. Ofc the straightforward solution is to move epics with stories into the same projects but as you can imagine, this is not easily doable. In fact, Epics are shared between multiple projects, each of which is holding stories and in each of these projects, different teams are working on different stories.

What is the choices that we have to fix this to integrate Jira with Jira Align? and if we don't fix this what are the impacts on Jira Align?

Thank you


Answers:
author: Jennelle Stearns
body: [@M Amine](/t5/user/viewprofilepage/user-id/887028) Do you have 1 Jira Project for the Program which contains the Jira Epics and then individual projects and boards for each team within the same program that contains the stories? If so, this is a Supported Structure for Jira Align.![Snag_6fa0cdae.png](https://community.atlassian.com/t5/image/serverpage/image-id/299652i19C4678EAD28FBA1/image-size/large?v=v2&px=999 "Snag_6fa0cdae.png")
JET check number 6 'A single sprint should only be tied to one board' is not suggesting any solution
Asked by M Amine:

Dear all,

According to the following documentation links ([link1](https://confluence.atlassian.com/jirasoftwarecloud/jet-by-jira-align-990546552.html), [link2](https://success.atlassian.com/solution-resources/agile-and-devops-ado/product-specific-guidance/how-to-prepare-for-jira-align-in-jira)), a single sprint should only be tied to one sprint board. But the question that arises, is that if some sprints are not related to the same board, what can be done? This can happen if some sprints have been 'mistakenly' started from other boards. Hence the originBoardId is not the same for all sprints.

I see no solution for this case, although I read all articles and documentation about this issue.

Q1 : Is there any solution how to correct and map all sprints to the same board?

Q2 : If no solution is possible, what are the impacts on Jira Align?

Thank you


Answers:
author: Tom O'Connor
body: Have you reviewed all of the articles around the Jira Align/Jira integration? <https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-and-Jira-Integration-Best-Practices-and-FAQ-Table-of/ba-p/1253497>

It has some great information about the integration above and beyond the Jira Integration guide and info.

<https://help.jiraalign.com/hc/en-us/sections/115000026193-Jira-integration-guide>

comments: author: M Amine
body: Thank you for this great links


Tags: cloud