Source Tree won't Load or Install after Windows 10 Update
Asked by edwincapita:

After a Windows update on Friday I found that SourceTree wouldn't load. The splash screen appears for a few seconds and then nothing. I've tried wiping SourceTree preferences as detailed here - <https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html?_ga=2.102930560.1055942471.1566893606-2024582342.1559819623> but made no difference.

I then tried fully removing Source Tree as detailed here - <https://community.atlassian.com/t5/Sourcetree-questions/How-do-I-fully-remove-SourceTree-so-that-I-can-do-a-quot-fresh/qaq-p/605355>

I then re-applied a fresh installation (v3.1.3) but again just getting the same problem - splash screen appears for a few seconds then nothing.

There are .NET Runtime and Application Errors appearing in the Event Viewer for the SourceTree executable every time I run the app.

.NET RunTime Error is as follows:

Application: SourceTree.exe  
Framework Version: v4.0.30319  
Description: The process was terminated due to an unhandled exception.  
Exception Info: System.Management.ManagementException  
at System.Management.ThreadDispatch.Start()  
at System.Management.ManagementScope.Initialize()  
at System.Management.ManagementObjectSearcher.Initialize()  
at System.Management.ManagementObjectSearcher.Get()  
at SourceTree.Utils.WindowsOSHelper.GetWindowsVersion()  
at SourceTree.App..ctor()  
at SourceTree.App.Main()

Application Error is as follows:

Faulting application name: SourceTree.exe, version: 3.1.3.3158, time stamp: 0x5cc2025e  
Faulting module name: KERNELBASE.dll, version: 10.0.17763.652, time stamp: 0x598c4711  
Exception code: 0xe0434352  
Fault offset: 0x0000000000039129  
Faulting process id: 0x4a70  
Faulting application start time: 0x01d55cdc23d38862  
Faulting application path: C:\\Users\\P10484230\\AppData\\Local\\SourceTree\\app-3.1.3\\SourceTree.exe  
Faulting module path: C:\\windows\\System32\\KERNELBASE.dll  
Report Id: c22bb248-70e2-40da-8f04-15585172f9b3  
Faulting package full name:  
Faulting package-relative application ID:


Answers:
author: David Storfer
body: My WMI was also not working, but I did not have quite the same errors as above and I did the following:

Go into dcomcnfg and try to look at the

Component services \> computers \> My computer \> Dcom config

It may prompt you for classes not registered - Say Yes! Once I did that, my WMI properties were working again and SourceTree reinstalled perfectly.


author: StreamLAN, LLC
body: Hi there!

I'm actually having the same issue with another program which uses the same .NET framework libraries. I believe it has something to do with a recent Windows 10 update!

Around third or fourth week of August 2019 one of our programs which we need to use simply will not start. It refuses to display the opening program screen.

It's not Source Tree, it's actually Zebra Technologies scan-to-connect bluetooth configuration tool.

You can start the program, and it starts in the system tray, then after a few seconds nothing, it crashes, and if you hover over it's system tray icon that too disappears.

We were OK because we had another computer which to configure our scanners with.

Unfortunately just today Windows 10 updated and now it can't run the program either.

The program crashes with a KERNELBASE.dll error. I'll post the appcrash below:

```
Faulting application name: Scan-To-Connect.exe, version: 4.0.16.0, time stamp: 0x5b7a63ee
Faulting module name: KERNELBASE.dll, version: 10.0.17763.652, time stamp: 0x598c4711
Exception code: 0xe0434352
Fault offset: 0x0000000000039129
Faulting process id: 0x11cc
Faulting application start time: 0x01d568b85a6a0bf8
Faulting application path: C:\Program Files (x86)\Zebra Technologies\Barcode Scanners\Scan-To-Connect\Scan-To-Connect.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 247a742c-c807-406c-8964-0ce80ffc2b15
Faulting package full name: 
Faulting package-relative application ID:

```

Application: Scan-To-Connect.exe  
Framework Version: v4.0.30319  
Description: The process was terminated due to an unhandled exception.  
Exception Info: System.ComponentModel.Win32Exception

```
Exception Info: System.InvalidOperationException
at System.ServiceProcess.ServiceController.GenerateNames()
at System.ServiceProcess.ServiceController.get_ServiceName()
at System.ServiceProcess.ServiceController.GenerateStatus()
at System.ServiceProcess.ServiceController.get_Status()
at CoreScannerHelperNS.CoreScannerHelper..ctor()
at ScanToConnectWindowsWPF.MainWindow..ctor()
at ScanToConnectWindowsWPF.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)
at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at ScanToConnectWindowsWPF.App.Main()
```

I have a feeling this has something to do with Windows 10's .NET Framework Compatibility issue.

I've been desperately trying to find a solution but I can't find any resources at Microsoft to help me troubleshoot this.

I posted here in attempts to corroborate my findings in the hope of finding a solution! You're not alone!

If we can find out why this: Faulting module name: KERNELBASE.dll, version: 10.0.17763.652, time stamp: 0x598c4711  
Exception code: 0xe0434352  
Fault offset: 0x0000000000039129

Our timestamps, Exception code, and fault offset are the same!

Thank you!

comments: author: edwincapita
body: Hi,

I'm afraid we never found a resolution to the issue and after 10 days or so we made the decision as a team to transition away from SourceTree.

Bit of a shame as I've always liked Atlassian's products but the bottom line is we need tools that are reliable and forums where you can find resolutions quickly.


author: Mike Corsaro
body: Hello! Looks like the WMI service has something wrong with it. [Try following this thread and see if that solves the issue.](https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-has-stopped-working/qaq-p/592613#M14880)

comments: author: edwincapita
body: Hi Mike thanks for the reply. I've updated .NET from 15.9.12 to 15.9.15 and re-tried installing but splash screen still hangs and same errors in Event Viewer.

There is no 'Bugsplat' crash report but Event Viewer had a link to a 'Report.wer' file - I'll post that in a separate reply.

The WMI Control is listed as 'Not found'.

![WMI Not Found.png](https://community.atlassian.com/t5/image/serverpage/image-id/64543i03F4B06D198AF2A4/image-size/large?v=v2&px=999 "WMI Not Found.png")

I tried running winmgmt /verifyrepository but just came back with similar:

C:\\windows\\system32\>winmgmt /verifyrepository  
WMI repository verification failed  
Error code: 0x80041002  
Facility: WMI  
Description: Not found

Not sure where to go with this as the instructions in the other link are for an 'inconsistent' repository rather than a 'not found' repository.


author: edwincapita
body: **Report.wer:**

Version=1  
EventType=CLR20r3  
EventTime=132114534822603793  
ReportType=2  
Consent=1  
UploadTime=132114534826931231  
ReportStatus=268435456  
ReportIdentifier=36c0ae39-f28a-47f6-a5b2-a93e933cf027  
IntegratorReportIdentifier=ff9824ac-7660-4d78-829f-2486b2190f59  
Wow64Host=34404  
NsAppName=SourceTree.exe  
OriginalFilename=Sourcetree.exe  
AppSessionGuid=00000580-0001-0041-569f-502d785dd501  
TargetAppId=W:0006ba146b147c809ea8648f1e21e648428c00000000!0000792400f98bb34e5620f88933ce436b15303a6a99!SourceTree.exe  
TargetAppVer=2019//04//25:18:54:22!cc56c!SourceTree.exe  
BootId=4294967295  
TargetAsId=6450  
UserImpactVector=3145728  
IsFatal=1  
EtwNonCollectReason=1  
Response.BucketId=41c74cfe42dbbeaaf9ba1e2a98cc4838  
Response.BucketTable=5  
Response.LegacyBucketId=1853827364917364792  
Response.type=4  
Sig\[0\].Name=Problem Signature 01  
Sig\[0\].Value=SourceTree.exe  
Sig\[1\].Name=Problem Signature 02  
Sig\[1\].Value=3.1.3.3158  
Sig\[2\].Name=Problem Signature 03  
Sig\[2\].Value=5cc2025e  
Sig\[3\].Name=Problem Signature 04  
Sig\[3\].Value=System.Management  
Sig\[4\].Name=Problem Signature 05  
Sig\[4\].Value=4.7.3190.0  
Sig\[5\].Name=Problem Signature 06  
Sig\[5\].Value=5b6947cb  
Sig\[6\].Name=Problem Signature 07  
Sig\[6\].Value=8c  
Sig\[7\].Name=Problem Signature 08  
Sig\[7\].Value=3f  
Sig\[8\].Name=Problem Signature 09  
Sig\[8\].Value=System.Management.Management  
DynamicSig\[1\].Name=OS Version  
DynamicSig\[1\].Value=10.0.17763.2.0.0.256.48  
DynamicSig\[2\].Name=Locale ID  
DynamicSig\[2\].Value=2057  
DynamicSig\[22\].Name=Additional Information 1  
DynamicSig\[22\].Value=d560  
DynamicSig\[23\].Name=Additional Information 2  
DynamicSig\[23\].Value=d56089eb7eefb2f102428b5144072daf  
DynamicSig\[24\].Name=Additional Information 3  
DynamicSig\[24\].Value=8718  
DynamicSig\[25\].Name=Additional Information 4  
DynamicSig\[25\].Value=871829f98eec2bc185774686c564e504  
UI\[2\]=C:\\Users\\P10484230\\AppData\\Local\\SourceTree\\app-3.1.3\\SourceTree.exe  
LoadedModule\[0\]=C:\\Users\\P10484230\\AppData\\Local\\SourceTree\\app-3.1.3\\SourceTree.exe  
LoadedModule\[1\]=C:\\windows\\SYSTEM32\\ntdll.dll  
LoadedModule\[2\]=C:\\windows\\SYSTEM32\\MSCOREE.DLL  
LoadedModule\[3\]=C:\\windows\\System32\\KERNEL32.dll  
LoadedModule\[4\]=C:\\windows\\System32\\KERNELBASE.dll  
LoadedModule\[5\]=C:\\windows\\System32\\ADVAPI32.dll  
LoadedModule\[6\]=C:\\windows\\System32\\msvcrt.dll  
LoadedModule\[7\]=C:\\windows\\System32\\sechost.dll  
LoadedModule\[8\]=C:\\windows\\System32\\RPCRT4.dll  
LoadedModule\[9\]=C:\\Windows\\Microsoft.NET\\Framework64\\v4.0.30319\\mscoreei.dll  
LoadedModule\[10\]=C:\\windows\\System32\\SHLWAPI.dll  
LoadedModule\[11\]=C:\\windows\\System32\\combase.dll  
LoadedModule\[12\]=C:\\windows\\System32\\ucrtbase.dll  
LoadedModule\[13\]=C:\\windows\\System32\\bcryptPrimitives.dll  
LoadedModule\[14\]=C:\\windows\\System32\\GDI32.dll  
LoadedModule\[15\]=C:\\windows\\System32\\gdi32full.dll  
LoadedModule\[16\]=C:\\windows\\System32\\msvcp_win.dll  
LoadedModule\[17\]=C:\\windows\\System32\\USER32.dll  
LoadedModule\[18\]=C:\\windows\\System32\\win32u.dll  
LoadedModule\[19\]=C:\\windows\\System32\\IMM32.DLL  
LoadedModule\[20\]=C:\\windows\\System32\\kernel.appcore.dll  
LoadedModule\[21\]=C:\\windows\\SYSTEM32\\VERSION.dll  
LoadedModule\[22\]=C:\\Windows\\Microsoft.NET\\Framework64\\v4.0.30319\\clr.dll  
LoadedModule\[23\]=C:\\windows\\SYSTEM32\\MSVCR120_CLR0400.dll  
LoadedModule\[24\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\mscorlib\\bef0a43af1bb9a52ee47a6f60bec2961\\mscorlib.ni.dll  
LoadedModule\[25\]=C:\\windows\\System32\\ole32.dll  
LoadedModule\[26\]=C:\\windows\\system32\\uxtheme.dll  
LoadedModule\[27\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\System\\e75e41bf88a273acfcc4f916f9f2f9b9\\System.ni.dll  
LoadedModule\[28\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\System.Core\\7fa3a50f19e60880e5e4ea645e6912d6\\System.Core.ni.dll  
LoadedModule\[29\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\WindowsBase\\37fcfc5290d0562871d2675d2a8ad294\\WindowsBase.ni.dll  
LoadedModule\[30\]=C:\\windows\\System32\\CRYPTSP.dll  
LoadedModule\[31\]=C:\\windows\\system32\\rsaenh.dll  
LoadedModule\[32\]=C:\\windows\\System32\\bcrypt.dll  
LoadedModule\[33\]=C:\\windows\\SYSTEM32\\CRYPTBASE.dll  
LoadedModule\[34\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\PresentationCore\\34b522f1bdda739fe89221f650ecd641\\PresentationCore.ni.dll  
LoadedModule\[35\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\Presentatio5ae0f00f#\\4b51a9370a2c3b00e53b95c6906adb4a\\PresentationFramework.ni.dll  
LoadedModule\[36\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\System.Xaml\\aa66dbd3109293cd666379c9de720400\\System.Xaml.ni.dll  
LoadedModule\[37\]=C:\\windows\\SYSTEM32\\dwrite.dll  
LoadedModule\[38\]=C:\\Windows\\Microsoft.NET\\Framework64\\v4.0.30319\\WPF\\wpfgfx_v0400.dll  
LoadedModule\[39\]=C:\\windows\\System32\\OLEAUT32.dll  
LoadedModule\[40\]=C:\\windows\\SYSTEM32\\MSVCP120_CLR0400.dll  
LoadedModule\[41\]=C:\\Windows\\Microsoft.NET\\Framework64\\v4.0.30319\\WPF\\PresentationNative_v0400.dll  
LoadedModule\[42\]=C:\\Windows\\Microsoft.NET\\Framework64\\v4.0.30319\\clrjit.dll  
LoadedModule\[43\]=C:\\windows\\SYSTEM32\\WindowsCodecs.dll  
LoadedModule\[44\]=C:\\windows\\System32\\MSCTF.dll  
LoadedModule\[45\]=C:\\windows\\System32\\TextInputFramework.dll  
LoadedModule\[46\]=C:\\windows\\System32\\CoreMessaging.dll  
LoadedModule\[47\]=C:\\windows\\System32\\CoreUIComponents.dll  
LoadedModule\[48\]=C:\\windows\\System32\\SHCORE.dll  
LoadedModule\[49\]=C:\\windows\\SYSTEM32\\ntmarta.dll  
LoadedModule\[50\]=C:\\windows\\SYSTEM32\\wintypes.dll  
LoadedModule\[51\]=C:\\windows\\system32\\dwmapi.dll  
LoadedModule\[52\]=C:\\windows\\System32\\CRYPT32.dll  
LoadedModule\[53\]=C:\\windows\\System32\\MSASN1.dll  
LoadedModule\[54\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\System.Configuration\\9c4cbaf981f34bf19fa77a58407c9b63\\System.Configuration.ni.dll  
LoadedModule\[55\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\System.Xml\\4745831450e53135a8b62834a3c3955b\\System.Xml.ni.dll  
LoadedModule\[56\]=C:\\windows\\System32\\shell32.dll  
LoadedModule\[57\]=C:\\windows\\System32\\cfgmgr32.dll  
LoadedModule\[58\]=C:\\windows\\System32\\windows.storage.dll  
LoadedModule\[59\]=C:\\windows\\System32\\profapi.dll  
LoadedModule\[60\]=C:\\windows\\System32\\powrprof.dll  
LoadedModule\[61\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\netstandard\\fdade94df8d239ca4901354bbc201645\\netstandard.ni.dll  
LoadedModule\[62\]=C:\\windows\\assembly\\NativeImages_v4.0.30319_64\\System.Management\\2285986795d6214ee4363805b929b6be\\System.Management.ni.dll  
LoadedModule\[63\]=C:\\windows\\System32\\clbcatq.dll  
LoadedModule\[64\]=C:\\windows\\system32\\wbem\\wmiutils.dll  
LoadedModule\[65\]=C:\\windows\\SYSTEM32\\wbemcomn.dll  
LoadedModule\[66\]=C:\\windows\\System32\\WS2_32.dll  
LoadedModule\[67\]=C:\\windows\\system32\\wbem\\wbemprox.dll  
LoadedModule\[68\]=C:\\Windows\\Microsoft.NET\\Framework64\\v4.0.30319\\wminet_utils.dll  
LoadedModule\[69\]=C:\\windows\\system32\\wbem\\wbemsvc.dll  
LoadedModule\[70\]=C:\\Windows\\Microsoft.NET\\Framework64\\v4.0.30319\\diasymreader.dll  
State\[0\].Key=Transport.DoneStage1  
State\[0\].Value=1  
OsInfo\[0\].Key=vermaj  
OsInfo\[0\].Value=10  
OsInfo\[1\].Key=vermin  
OsInfo\[1\].Value=0  
OsInfo\[2\].Key=verbld  
OsInfo\[2\].Value=17763  
OsInfo\[3\].Key=ubr  
OsInfo\[3\].Value=720  
OsInfo\[4\].Key=versp  
OsInfo\[4\].Value=0  
OsInfo\[5\].Key=arch  
OsInfo\[5\].Value=9  
OsInfo\[6\].Key=lcid  
OsInfo\[6\].Value=2057  
OsInfo\[7\].Key=geoid  
OsInfo\[7\].Value=242  
OsInfo\[8\].Key=sku  
OsInfo\[8\].Value=48  
OsInfo\[9\].Key=domain  
OsInfo\[9\].Value=1  
OsInfo\[10\].Key=prodsuite  
OsInfo\[10\].Value=256  
OsInfo\[11\].Key=ntprodtype  
OsInfo\[11\].Value=1  
OsInfo\[12\].Key=platid  
OsInfo\[12\].Value=10  
OsInfo\[13\].Key=sr  
OsInfo\[13\].Value=0  
OsInfo\[14\].Key=tmsi  
OsInfo\[14\].Value=333650  
OsInfo\[15\].Key=osinsty  
OsInfo\[15\].Value=2  
OsInfo\[16\].Key=iever  
OsInfo\[16\].Value=11.678.17763.0-11.0.140  
OsInfo\[17\].Key=portos  
OsInfo\[17\].Value=0  
OsInfo\[18\].Key=ram  
OsInfo\[18\].Value=32474  
OsInfo\[19\].Key=svolsz  
OsInfo\[19\].Value=921  
OsInfo\[20\].Key=wimbt  
OsInfo\[20\].Value=0  
OsInfo\[21\].Key=blddt  
OsInfo\[21\].Value=180914  
OsInfo\[22\].Key=bldtm  
OsInfo\[22\].Value=1434  
OsInfo\[23\].Key=bldbrch  
OsInfo\[23\].Value=rs5_release  
OsInfo\[24\].Key=bldchk  
OsInfo\[24\].Value=0  
OsInfo\[25\].Key=wpvermaj  
OsInfo\[25\].Value=0  
OsInfo\[26\].Key=wpvermin  
OsInfo\[26\].Value=0  
OsInfo\[27\].Key=wpbuildmaj  
OsInfo\[27\].Value=0  
OsInfo\[28\].Key=wpbuildmin  
OsInfo\[28\].Value=0  
OsInfo\[29\].Key=osver  
OsInfo\[29\].Value=10.0.17763.720.amd64fre.rs5_release.180914-1434  
OsInfo\[30\].Key=buildflightid  
OsInfo\[31\].Key=edition  
OsInfo\[31\].Value=Professional  
OsInfo\[32\].Key=ring  
OsInfo\[32\].Value=Retail  
OsInfo\[33\].Key=expid  
OsInfo\[34\].Key=containerid  
OsInfo\[35\].Key=containertype  
OsInfo\[36\].Key=edu  
OsInfo\[36\].Value=0  
FriendlyEventName=Stopped working  
ConsentKey=CLR20r3  
AppName=Sourcetree  
AppPath=C:\\Users\\P10484230\\AppData\\Local\\SourceTree\\app-3.1.3\\SourceTree.exe  
NsPartner=windows  
NsGroup=windows8  
ApplicationIdentity=A1A3B353042137254B4BB820DDA52941  
MetadataHash=-808141759


author: edwincapita
body: Seems my previous reply went missing so I've reposted below:

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but made no difference ie splash screen still hanging and same errors in Event Viewer.

There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted above.


author: edwincapita
body: I've checked WMI and it is listed as 'not found': ![WMI Not Found.png](https://community.atlassian.com/t5/image/serverpage/image-id/64544iCB49E4967A807ADE/image-size/large?v=v2&px=999 "WMI Not Found.png")

Getting a similar response when I do a winmgmt /verifyrepository:

C:\\windows\\system32\>winmgmt /verifyrepository  
WMI repository verification failed  
Error code: 0x80041002  
Facility: WMI  
Description: Not found


author: edwincapita
body: My replies keep disappearing so I'm reposting this for the 2nd time:

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but made no difference ie splash screen still hanging and same errors in Event Viewer.  
There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted above.


author: edwincapita
body: My replies keep disappearing so reposting this for the 3rd time!!

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but made no difference ie splash screen still hanging and same errors in Event Viewer.  
There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted above.

Not sure where to go with this as the link you gave me was to resolve an 'inconsistent' repository whereas mine is 'not found'?

BTW - Is there a problem with your forum? When I post replies in quick succession (ie a few seconds or minutes apart) the earlier reply seems to get knocked out and disappears.


author: edwincapita
body: My replies keep disappearing so reposting this for the 4th time!!!!!!!!!!!

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but made no difference ie splash screen still hanging and same errors in Event Viewer.  
There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted above.

Not sure where to go with this as the link you gave me was to resolve an 'inconsistent' repository whereas mine is 'not found'?

BTW - Is there a problem with your forum? When I post replies in quick succession (ie a few seconds or minutes apart) the earlier reply seems to get knocked out and disappears.


author: edwincapita
body: My replies keep disappearing so reposting this for the 5th time....

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but made no difference ie splash screen still hanging and same errors in Event Viewer.  
There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted above.

Not sure where to go with this as the link you gave me was to resolve an 'inconsistent' repository whereas mine is 'not found'?


author: Earl McCutcheon
body: Hi [@edwincapita](/t5/user/viewprofilepage/user-id/2927684) ,

On one of your replies an error occurred and the comment posted twice in rapid succession and flagged a false positive in the spam filter on your account so the rest of your follow ups got flagged as well.

We cleared up the error and removed the content from spam quarantine and you are all set.

Sorry for the delay it caused in answering this question.

Regards,  
Earl


author: edwincapita
body: Ok thanks Earl. I could really do with some answers though. Source Tree has been down since Friday and is integral to our Build/Release processes. Frankly it is quite alarming that a regular Windows 10 update has just wiped out SourceTree and nobody seems to be able to provide me any answers or resolutions.


author: Mike Corsaro
body: The WMI service has some issue, which might be related to the update. You'll need to repair the WMI service -- a guide on how to do that can be found [here](https://www.thewindowsclub.com/how-to-repair-or-rebuild-the-wmi-repository-on-windows-10)


author: edwincapita
body: Thanks Mike.

Tip 1 - winmgmt /salvagerepository didn't work - it just came back with the same "Not Found" Description

Tip 2 - I had a look at the registry change but frankly making registry changes that I don't fully understand makes me rather nervous.

Tip 3 - The link to the WMI Fixer Tool didn't work.

Can you recommend any other WMI Fixer Tools? I have neither the the time or inclination to mess around with manual registry changes.