youngmon/atlassian-qna huggingface dataset:
Trying to enable the Confluence Migration Tool
Asked by nbeck:

I am trying to migrate my confluence from on prem to cloud hosted, but the migration tool will not enable in my confluence instance, has anyone else seen this behavior? if so how did you resolve this?


Answers:
author: Ramona Scripcaru
body: Hey Nate,

My name is Ramona and I'm a migration specialist, nice to meet you!

Can you please confirm for us if there were any errors generated when installing the plugin?

It will really help us if you can please generate the support zip file from your server site that contains all the server logs and should give us more details about this issue from **Confluence Settings** \> **General Configuration** \> **Troubleshooting and support Tools** (under **Administration**).

![Screen Shot 2019-01-24 at 10.44.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/43499iAA37D6CDE669F7EF/image-dimensions/306x228?v=v2 "Screen Shot 2019-01-24 at 10.44.47.png")

As the file will contain private customer data, I've also raised a case in your name and you can upload the zip file there, I cannot add the case id here, but you should have received an email from us.

Cheers,

Ramona


Tags: confluence-server

server
Knowledge base sub-category
Asked by Luis Rodriguez:

Hi All!

We were able to organise our knowledge base through categories but is there a way to add sub-categories? This is so we can have separate but linked categories that might be related to the main category.

Let me know if it's possible to do this. Cheers!


Answers:
author: Jeret Shuck
body: Also would love to see something like this. Better yet, IMO it should use the same structure as the linked confluence pages.

There's also a limit [of 20 categories](https://support.atlassian.com/jira-service-management-cloud/docs/categorize-knowledge-base-articles/) which is going to be pretty limiting on building out a full knowledgebase.


author: Yael Kacen
body: I have the same question. is there an answer?

Yael


author: Diego
body: Hello there Luis! Great to have you here in Community.

Could you clarify a few points for us:
> 1. Are you on Confluence **Clou** **d** or **Server**?
> 2. What are the **categories** you mentioned? Are they **pages, spaces**?
> 3. What do you mean by **linked to the main category**?
> 4. Are you able to **share some screenshots** of the structure that you are referring to?

Just a note:

Make sure that no **sensitive information** is displayed within those screenshots. The Community is a place where everyone can see the information posted.

comments: author: Luis Rodriguez
body: Hi Diego!

Thank you very much for your response. Ill send you a photoshopped image I made to show you what I mean. Do you think this is possible to make in Jira Service Desk? Thanks so much for your help.

![Screen1.png](https://community.atlassian.com/t5/image/serverpage/image-id/44470iA1153DE1FE306367/image-size/large?v=v2&px=999 "Screen1.png")


author: Diego
body: Hey [@Luis Rodriguez](/t5/user/viewprofilepage/user-id/2504221) thanks for replying. I did not get a notification for your reply, hence the delayed response time.

This type of sub-category is not implemented in Jira Service Desk. With this in mind, I created this *Feature Suggestion:*

***[JSDCLOUD-8208 \| Ability to create subcategories in Jira Service Desk Knowledge base categories](https://jira.atlassian.com/browse/JSDCLOUD-8208#)***

Let us know your thoughts on this Luis!
Can you add more the one Jira Issue/Filter macro chart to a page?
Asked by Efeigel:

I am inserting JIRA charts and pie graphs to my page for status. However it seems every time I try to insert a new chart/graph it replaces the old one. Can you add 2 or more charts/graphs to one page? I have tried inserting a section, using different page layouts. It always replaces it.


Answers:
author: Sreenivasaraju P
body: [@Efeigel](/t5/user/viewprofilepage/user-id/2606926),

Yes. You can add multiple charts/graphs to single page. It may be some other issue , please check logs.
individual setting for mail notification
Asked by turo:

hello,

we intend to setup Confluence for 250 users and have actual around 10 spaces. We have an open philosophy, so many persons see all spaces (specially our IT department, because they sometime might to be involved). We recommend to set mail notification to "once a day".

Now we encounter, that this setting and our open space philosophy leads to too many notifications. We would like to have some kind of "personal mail rule" for users. They should be able to select from which Confluence spaces they need the notification and from which they don't.

Any idea, how it's possible to provide such function to a normal Confluence user?

thanks for any help, Roland


Answers:
author: turo
body: thanks Diego for your feedback .. but I am not sure, if this should cover our situation.

We would like to have daily summery by mail, but only for those spaces, where a person chooses to watch. It looks, that this combination is not possible. Any idea?

best regards, Roland


author: Diego
body: Hello there Roland!

The users can sure control their own notifications. The first level of this control would be to **watch or stop watching** spaces. When you access a Space, you have an option to watch it:

![Screen Shot 2019-01-24 at 17.51.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/43569iFC42E2F485E7DF06/image-size/large?v=v2&px=999 "Screen Shot 2019-01-24 at 17.51.48.png")

If the user chooses to **Watch all content in this space** , he/she will be notified of everything that happens there. Watching can also be set for **single pages** so the user receives notifications pertaining only to said page.

You can check further information about Watching content here:

**[Watch Pages, Spaces and Blogs](https://confluence.atlassian.com/doc/watch-pages-spaces-and-blogs-139579.html)**

Other than that, users can also set their **email settings** directly into their profiles:

![Screen Shot 2019-01-24 at 17.54.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/43570i9D7990CDE5D4B2E6/image-dimensions/518x226?v=v2 "Screen Shot 2019-01-24 at 17.54.24.png")

Here is some more explanation on each option we have there:

**[Email Notifications](https://confluence.atlassian.com/doc/email-notifications-145162.html)**

Let us know if this sheds some light into your issue!


Tags: confluence-server

server
I would like to disable the Space and People tabs for ALL logged in users.
Asked by Ryan McBryde:

My user community wants to disable the presentation of the Space and People tabs and I have found that I can do that for anonymous users or for a specific user as described here:

<https://community.atlassian.com/t5/Confluence-questions/How-to-hide-People-tab-in-Confluence/qaq-p/401785>

I have tested it successfully with a specific user id or by using empty quotes:

if (AJS.params.remoteUser == 'testuser' )

What I am trying to do however is to disable for ALL logged in users but trying "\*" as a wildcard didn't work. Is there a way to do this that doesn't require an Add-on?

Thnx


Answers:
author: Shannon S
body: Hi Ryan,

Have you seen either of these pages?

* [How to restrict users from accessing People Directory or Search Users from Quick Search](https://confluence.atlassian.com/confkb/how-to-restrict-users-from-accessing-people-directory-or-search-users-from-quick-search-688883545.html)
* [Hiding the People Directory](https://confluence.atlassian.com/doc/hiding-the-people-directory-196816.html)

It appears that you can restrict this from specific groups as well, so perhaps have a look there for some tips.

Regards,

Shannon


Tags: atl-adm

developer
How to delete a space
Asked by Oliver Richter:

Hi community,

I am lost: Today I created a new user. After logging in for the first time, he was asked to create a space. However, I want this space to be deleted, but there is no tab in the config menu for this space that permits to delete the space, neither for me as site admin nor for the user himself.

Is there anything that need to be taken into consideration?

Many thanks and best regards,  
Oliver


Answers:
author: CARLISLE
body: The Delete button on the right can be engaged or not based upon the Space Admin's decision to do so or not. On the right, it should state ++Copy, Move, and then Delete++.

If you are the Space ADMIN and you can't see the button, then you need to check with Atlassian Product Support to engage that button. You might also consider checking if you are running the Cloud version or hosted locally. The configurations will be a wee bit different on that one.


Tags: cloud

configuration

confluence-cloud
Header and footer for exported pages
Asked by Jenny Salem:

Hi,

I need to add an header and a footer image to each pdf I export.

I need that for a single page exported (from the page menu) and not from the space settings.

What's the easiest way to do that?

Thank you,


Answers:
author: Diego
body: Hello there Jenny!

Fortunately, we do have an article about this here:

**[Advanced PDF export customizations](https://confluence.atlassian.com/doc/advanced-pdf-export-customizations-198806890.html)**

Since single page exports do not support adding custom HTML in the PDF layout, we will need to set some **CSS rules** for PDF export.

Let us know if the step-by-step helps you out!
Who change user details?
Asked by Vladimir Korol:

Some users have issue with user details change. First or Last names change but users are sure they don't do this) In audit log I see: changes was made by System user. How can i realize who realy made this changes?


Answers:
author: Shannon S
body: Vladimir,

Users are able to change their details via id.atlassian.com. They might have updated it there and then you're seeing the changes on Cloud.

To be sure, I would recommend that you reach out to the [Cloud Support Team](https://support.atlassian.com/contact#). They can take a look at your instance and make sure the users can't change anything that they shouldn't be. In addition, the Cloud Support Team has access to your logs and can better answer any questions you might have about this.

Regards,

Shannon


Tags: cloud

confluence-cloud

jira

jira-cloud
Atlassian Companion App license policy
Asked by Vinay Ravi:

Hi ,  

We have up-graded Confluence version form 6.1.4 to 6.12.2. And we were using Arsenal lock-point plugin for easy document check in and check out.  
Now with the new upgraded confluence version, we have edit in office which prompts us to download atlassian companion app for editing files. Can i get any answers on below queries.  

1. Whether Atlassian Companion app is a Confluence or Atlassian Product.  
2.What is the licence policy of this product.  
3. If we do not have cenote lockpoint, will the documents not be locked when editing using atlassian companion app, and simultaneuosly users can edit files which results in clash.  

Thanks in anticipation!  

Regards,  
Vinay R


Answers:
author: Scott Dudley _Cenote_
body: Hi Vinay,

Writing from the manufacturer of Cenote Lockpoint:

My understanding is that the Atlassian Companion app is an Atlassian product used in conjunction with Confluence Server/Data Center and Confluence Cloud. I cannot speak to its license policy since I do not work for Atlassian, but I would be surprised if it were substantially different from Confluence itself.

In terms of document locking, to the best of my knowledge, Confluence does not provide this feature with the Companion or Edit in App and Atlassian is not currently planning to implement it ([CONFSERVER-2841](https://jira.atlassian.com/browse/CONFSERVER-2841)).

Lockpoint is fully compatible with the Companion and the new Edit in App experience (including the Attachment macro "Edit" buttons in the recently-released Confluence 6.14), so you can continue to receive locking protection with Lockpoint regardless of whether you use the old Edit in Office or the new Edit in App.

Note that Cenote Lockpoint is the same product as the old Arsenale Lockpoint, and all old licenses remain valid and have been transferred to Cenote. You can upgrade your system with your existing license to any version of Cenote Lockpoint released within your maintenance window (note that Confluence 6.12 was supported starting 2018-10-04). Maintenance on an Arsenale Lockpoint license can also be extended with a simple renewal (which will automatically show up as a Cenote Lockpoint license) so there is no need to purchase a new license.

If you have any questions, feel free to comment here (or get in touch with us at [Cenote Support](https://www.cenotelabs.com/support) if you have private questions about your license).

Scott @ Cenote

comments: author: Vinay Ravi
body: Thanks a lot [@Scott Dudley _Cenote_](/t5/user/viewprofilepage/user-id/2214354).

:-)

Cheers,

Vinay R


Tags: confluence-server

server
I need to provide access to Space in Confluence can JIRA ticket be integrated to track access permis
Asked by Rishikesh Joshi:

I need a JIRA ticket whenever user ask for access project space in confluence.

Can this be track using JIRA ticket.

Thanks

Rishikesh Joshi


Answers:
author: anshu02
body: Hi Rishikesh,

There are multiple ways to do this, you can create and display Jira issues on Confluence pages. Please have a look over this documentation.

<https://confluence.atlassian.com/doc/jira-issues-macro-139380.html>

Also, these are some multiple ways in which you can link jira issues with confluence spaces. Please follow this blog.

[https://www.atlassian.com/blog/confluence/link-jira-issues-to-confluence-pages-automatically](https://www.atlassian.com/blog/confluence/link-jira-issues-to-confluence-pages-automatically?)


Tags: confluence-server

server
after an update jira runs, "OUT of Memory "
Asked by Karim Belhadj:

Hello team

When updating , jira runs "OUT of Memory " , can someone give me steps to do ? I do not match this before .

Regards


Answers:
author: Alexey Matveev
body: Hello,

Have a look at this KB:

<https://confluence.atlassian.com/jirakb/jira-applications-crash-due-to-outofmemoryerror-java-heap-space-191069.html>


Tags: jira
How to make collapsible headlines for FAQ?
Asked by Gil:

Hi all,

Is it possible to make a heading or even a paragraph to collapse/expand and also have it in a table of contents?

I'm trying to create a Q\&A / FAQ page where the question is the heading and the answer is collapsed.

To reveal the answer under the heading, the reader has to expand the heading.

this is to make the page more readable and clutter free.

The addons I've tried don't have the ability to show in the table of contents. Is it possible to achieve it without addons?

This is for the **cloud** instance only.


Answers:
author: Fabienne Gerhard
body: Hi [@Gil](/t5/user/viewprofilepage/user-id/1264836)

did you try the expand macro? I know it's not working with headlines but I made good experiences writing the questions separatly in h1 (or h2 when you need more distinctions) use the TOC macro at the beginning of page and use the expand macro for each answer.

I like especially that you can easily set anchor links to the headlines.

comments: author: Gil
body: so the answer is in the expand macro, but the question is written above and outside the expand macro?

Do you use a title for the macro? is it "Answer"


author: Fabienne Gerhard
body: [@Gil](/t5/user/viewprofilepage/user-id/1264836) yes that's correct.

I use h1 headline for the main topic (e.g. Article) and each question according this topic is written in h2 (e.g. Can I edit an article after I already published it?) for title I wrote for each answer 'Please click here for answer...'

Using the TOC macro at the beginning of the page it looks something like that at the beginning of the page

**Article** Can I edit an article after I already published it?  
Who can work on my article?  
What happens when I forget to save my article?  
**Blog Post**   
Who can write blog posts?  
Where do I find them?  
....

When you click on a question you're interested in - it takes you to the headline and answer (when you click)

**Can I edit an article after I already published it?**   
++Please click here for answer...++


author: Subin
body: You have a macro that has an Expand option. Any text inside the expand will be collapsed by default and the user can click on the user text.

comments: author: Firas Amer
body: [@Subin](/t5/user/viewprofilepage/user-id/3979980) what is the name of that macro?


author: Firas Amer
body: maybe this add-on could help? [https://marketplace.atlassian.com/apps/1215202/macro-toolbox-html-tabs-expand?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1215202/macro-toolbox-html-tabs-expand?hosting=cloud&tab=overview)

also please pay attention that certain macros do not work in the service desk view unless the customer has JIRA access as well ...I would recommend to test it.

comments: author: Gil
body: I tried it today and had to uninstall it.

The headings do not get populated in the table of contents, unfortunately.


Tags: cloud

confluence-cloud

expand
Storing User access logs of confluence in a different drive with in the same server
Asked by Ravinder Reddy Singireddy:

Hi,

We have recently planned to turn on the User access logs for our confluence but due to the disk space issue's we are planning to store the logs in a different drive but we were not able to find a proper methodology to get it done.

Does any one have a step by step process to accomplish this.

Also, will enabling these logs lead to any performance degradation of our confluence?

Thank you in anticipation


Answers:
author: Nic Brough -Adaptavist-
body: The most simple approach (Assuming you're looking at all files in \<confluence home\>/logs )

Mount the disk you want the logs to go on somewhere on your server

* Ensure it remounts automatically on re-boot
* Choose a place on the new disk to keep the logs
* Stop your Confluence
* Move the existing log **directory** to the new place
* Create a symbolic link to the new place called /logs under \<confluence home\>
* Start Confluence

Confluence doesn't care whether the log directory is real or symbolic, just that it can still write to it. There's unlikely to be any performance impact, even if you're on slower disks - most can still write logs faster than confluence can generate them!


Tags: confluence-server

server
How can I integrate the confluence api to my wordpress website? How does it work with my website?
Asked by jay ryan tugawin:

How can I integrate the confluence API to my WordPress website? How does it work on my website?  

Can anyone provide an explanation and example of the integration? Is this possible? If Yes, What are the steps to be made to achieve this?  

<br />


Answers:
author: Shannon S
body: Jay,

Can you tell us exactly what you're trying to do to integrate Confluence on your Wordpress site?

If you can tell us your requirements, then we will be able to tell you how you can use API to do this.

Otherwise, we [have a few add-ons that can integrate Confluence and Wordpress](https://marketplace.atlassian.com/search?product=confluence&query=wordpress). It may be easier for you to use something that already exists.

Regards,

Shannon


Tags: atl-adm

atl-int
How to create TEAM space in confluence
Asked by Laxmi Devi Gore:

How to create TEAM space in confluence? How would I get right ?


Answers:
author: Jared Brenner
body: Hi Laxmi,

You need to talk to people at your company to find out who the Confluence administrator there is, and then ask that person for the details. You might start in Confluence by looking at the top of one of the pages to see who created it, and ask them.

Good luck!


author: Laxmi Devi Gore
body: Hi,

I am waiting for the response. I would need details of the admin to get access.

Thank you,

Laxmi


author: Laxmi Devi Gore
body: Thank you for the response. I would need details of the admin to get access. My manager too does not have enough information.


author: Christos Moysiadis
body: [@Laxmi Devi Gore](/t5/user/viewprofilepage/user-id/2603200) talk with your manager \& your administrator! This will lead you to want should be done ;)

best regards

CM

PS. if my answer solves your problem please accept it . its good for the other users too


author: Laxmi Devi Gore
body: Thank you for the quick reply. After seeing your comments, I think I would need Admin right to create space. Request you to provide me steps. I would also, need information if this would require approvals from manager.


author: Christos Moysiadis
body: Hello [@Laxmi Devi Gore](/t5/user/viewprofilepage/user-id/2603200),

If you have administer rights:

1. Go to Confluence
2. Go to Spaces , and there is a create space option
3. ![team.png](https://community.atlassian.com/t5/image/serverpage/image-id/43303iD802311F2ED498FF/image-dimensions/332x179?v=v2 "team.png")
4. Choose Team space!
5. I hope this is what you are looking for

Best regards

CM
How can I make a macro compatible with Confluence Cloud mobile app?
Asked by Mohamed Mohamedin:

Hi,

Currently, our macro doesn't show in Confluence Cloud mobile app and show a button to open in the browser. The same applies to many macros including Atlassian ones like Trello and Activity Stream.

Is there any way to make our macro compatible?

I found an article regarding Confluence Server (<https://developer.atlassian.com/server/confluence/preparing-for-the-confluence-server-mobile-app/>) but nothing for the Cloud


Answers:
author: Tobias Anstett _K15t_
body: Hi [@Mohamed Mohamedin](/t5/user/viewprofilepage/user-id/775618),

Is your macro providing a static render mode as described in <https://developer.atlassian.com/cloud/confluence/modules/macro-render-modes/>

I have not tried it out so far so I would be also interested in the results.

Best, Tobias

comments: author: Mohamed Mohamedin
body: Hi Tobias,

Yes, we have the default static render mode and our macros render as images in export formats such as word or pdf. But it doesn't work in the mobile app


author: Tobias Anstett _K15t_
body: Then I am not aware of any solution :(


author: Lukas Gotter _ Meetical
body: Does anyone know if there is plans from Atlassian Team to implement a solution for 3rd party macros for Confluence Mobile App?


author: Andreas Purde
body: Dear Lukas,

they are evaluating it for Forge: <https://community.developer.atlassian.com/t/mobile-support-for-forge-apps-we-want-to-hear-from-you/57670>

Andreas


Tags: cloud

confluence-cloud
Do I need multiple Confluence accounts?
Asked by Anna-Louise Bouvier:

I have a Confluence account for a company I am consulting for.

I now want to start multiple projects for 2 other clients. who are not related to this company. Do I need to open a separate Confluence subscription?


Answers:
author: Tobias Anstett _K15t_
body: Hi [@Anna-Louise Bouvier](/t5/user/viewprofilepage/user-id/2602603),

If you are working for a company in a Confluence Cloud environment your account is provided by AtlassianID (<https://id.atlassian.com>).

This account can be re-used across several Atlassian Cloud services. So you do not need to create multiple accounts.

However if you want to work with clients not related to your customer in a Confluence Cloud environment you need a subscription to create a new Confluence e.g. MYNEWCONFLUENCE.atlassian.net instance. It is up to you if you create a separate instance and thus subscription for each client or work together with them in a single instance. If you prefer second option to safe costs please use space permissions and page restrictions to make sure no content is leaked between them.

Best, Tobias