I could not login through a bookmark on Chrome, while the same bookmark works fine in Opera
Asked by Venkata Nutalapati:

Just two days ago, I could able to login to my bit bucket account(venkata.nutalapati@zekelman.com) via both Chrome, Opera browsers, using normal userId and web password. I have to set my app password for pushing my code using command line git though.  
Today, when I tried through Chrome, it failed. While the same url worked with out entering userId, or password (could be SSO) in Opera Browser. I am using my password correctly (from my notebook).

I can understand that for pushing the code, I have to set the app password, but why the web login works in Opera and does not in Chrome, while both worked fine just two days ago ?

What is the concept here ?


Answers:
author: Brant Schroeder
body: [@Venkata Nutalapati](/t5/user/viewprofilepage/user-id/5563457) welcome to the Atlassian community

Have you tried Chrome incognito mode? If you are logged into Chrome with a different account that could be the issue?

comments: author: Venkata Nutalapati
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)   
Appreciate your response. I did try just now. No help ! Please see the screen snippet.  
![bitbucket login problem.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343694i9A2D7C7837AF7E4C/image-size/large?v=v2&px=999 "bitbucket login problem.jpg")


author: Brant Schroeder
body: [@Venkata Nutalapati](/t5/user/viewprofilepage/user-id/5563457) if you login with that account in a different browser does the same thing happen?

Could it have been a different account? Are you the repository owner?


author: Venkata Nutalapati
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Yes, I am the owner or have write permissions on the repository as I have pushed code to it a few times already. Some one else in my organization created the repo though.

The two browsers, have the same repository as a bookmark. One is working the other is not currently, which were(both) working a couple days ago.


author: Brant Schroeder
body: [@Venkata Nutalapati](/t5/user/viewprofilepage/user-id/5563457) which browser is working?


author: Venkata Nutalapati
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Opera is working, while Chrome is not.


author: Brant Schroeder
body: [@Venkata Nutalapati](/t5/user/viewprofilepage/user-id/5563457) what happens if you use Firefox? I still think it has to do with your account that you are logged into Chrome with.


author: Venkata Nutalapati
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

Thanks for your follow up Mr.Brant Schroeder.  
With Firefox as well, the same thing is happening.![Bitbucket error Firefox.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343888i837CD1381CC8AD8A/image-size/large?v=v2&px=999 "Bitbucket error Firefox.jpg")


author: Brant Schroeder
body: [@Venkata Nutalapati](/t5/user/viewprofilepage/user-id/5563457) can you check in Opera and see if the username / account information is the same? Could you possibly have two accounts?


author: Venkata Nutalapati
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)   
I have to do this to log in using the Chrome browser.  

1. I tried to login using Chrome. Clicked the link "need help logging in ?".
2. Got a link to my work email which is my userId to reset my password.
3. During the reset, I chose the same password, which was saved by me in a notes, as the new password. It took it.
4. Then I updated the same password in the Chrome password manager, when it prompted me to save.
5. Looks like it is a glitch with Chrome password storage, I guess.


Tags: bitbucket-cloud

cloud