All but 2 tickets in DONE disappeared
Asked by Melanie van Kooten-Morton:

All but 2 tickets in our board have disappeared from DONE. No one archived or deleted anything and the filters are all turned off.

Is there any way to find out what happened? Is there a log? An archive? We need this history!


Answers:
author: Samuel Gatica
body: Hi [@Melanie van Kooten-Morton](/t5/user/viewprofilepage/user-id/5571533)

Welcome to the community!

Check the Board configuration and see the option "***Hide completed issues older than***"

See a similar issue here: [DONE issue are no more visible](https://community.atlassian.com/t5/Jira-questions/DONE-issue-are-no-more-visible/qaq-p/1798316)

Hope this helps!

Best regards

Sam

comments: author: melanie_VK
body: Hi Sam,

I can't seem to find that setting anywhere. Not even in the project settings or in the Personal or Jira settings where I looked through System, Products, Projects, Issues, Apps... I even looked at workflows.

![project settings.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342696iAC16540A47168B93/image-size/large?v=v2&px=999 "project settings.jpg")


author: Samuel Gatica
body: Hi [@melanie_VK](/t5/user/viewprofilepage/user-id/5572079)

This can be disabled from the "Board Setting"

... -\> Configure board -\> General -\> Hide completed issues older than. Set it to "Never mind, show all".

![Screenshot_5.png](https://community.atlassian.com/t5/image/serverpage/image-id/342728iDA45C87B9DB2963A/image-size/large?v=v2&px=999 "Screenshot_5.png")

Best regards

Sam


author: melanie_VK
body: Hi Sam,

Thank you so much. I can not seem to get this view with my board.

Our development board (Software Project) has a similar setup but I don't get all the subitems on the left on our marketing board (Business Project) and also dont have the option to Configure the board. I think that's the trouble.

Any idea what I can do about that?

Melanie

![board.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342737i4BC122E2A8840F73/image-size/large?v=v2&px=999 "board.jpg")


author: Samuel Gatica
body: Hi [@melanie_VK](/t5/user/viewprofilepage/user-id/5572079)

Thank you for your patience. I have identified the issue. You are currently using a Team-Managed Project in Jira Cloud.

In a Team-Managed Project, issues marked as "Done" will be hidden from the board if they remain in that column for two weeks or more. Regrettably, this is a fixed setting and cannot be adjusted. To prevent this from occurring, you may need to consider [migrating your project to a Company-Managed type instead.](https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/)

Best regards

Sam


author: melanie_VK
body: Wow, thanks so much for helping me figure this out. I felt like I was chasing unicorns yesterday. Wil follow the steps and migrate our tickets to a new project. Thanks.


author: Jovin
body: Hi [@Melanie van Kooten-Morton](/t5/user/viewprofilepage/user-id/5571533)

By default done tickets get hidden from your board after a certain period of time. You can change this by going to the View settings for the board through the ... menu on top of the board to the right and choosing "Configure board".

On the general settings you'll see the option for when to hide:

![Done tickets.png](https://community.atlassian.com/t5/image/serverpage/image-id/342508iFB80CBEA9C447A59/image-size/large?v=v2&px=999 "Done tickets.png")

comments: author: melanie_VK
body: For some reason I can't find these settings. I am administrator.

There is a "Project Settings" But it does not offer this particular option.

"...More \> Customize Cards" also doesn't

The dots above the card also don't. I am at a loss.


Tags: cloud

jira-cloud

tickets