youngmon/atlassian-qna huggingface dataset:
Purpose of multiple Spaces vs multiple Pages?
Asked by Blaine Elliott:

What is the value of having multiple Spaces for each department vs one single Space as the home plus a child Page for each department?

I'm creating a new confluence for an existing company. I designed the confluence such that there is one space for each department. This company has 5-10 employees, meaning the content volume is relatively small. I can't create a Page Tree in the left nav to view every Space/Page in the confluence. Meaning I think I should have created one Space then a new Page for each department. I don't see the value in having more than one space. What am I missing? Should only large (1000+ employee) companies be using spaces?


Answers:
author: Kelly Albrecht
body: Using separate Spaces will give you one more level to distinguish content types by. For example, having department specific meeting notes will group together more naturally. If you do everything in a single space, you will need to use labels and ancestor pages to create these types of sections. Spaces also each have their own robust permissions.

That being said, I would go with one single space for 5-10 people. It'll bring you closer together in how you communicate through Confluence. It will make cross department visibility easier and more valuable.

And if the need to a separate out a Space, or Spaces, arises over time as you grow, then it is pretty easy to create one and move the relevant pages into it.

comments: author: Blaine Elliott
body: Thanks for confirming my suspicion. For a small company, a single space seems optimal.
Confluence - Is it Possible to capture user ip address?
Asked by Martha Salibongcogon:

I would like to know if it is possible to capture user ip address, user, date and confluence page and what did the user do on the page on the logs?


Answers:
author: jndeverteuil
body: [Viewtracker](https://marketplace.atlassian.com/apps/28637/viewtracker) and [Page View](https://marketplace.atlassian.com/apps/1215565/page-view) are two apps that could fulfill part of what you want to achieve such as :

* IP address \<--- edit: wrong info on my part, this is not actually tracked as per Niklas reply
* User
* Date
* Confluence page (but also comments and attachment depending on the app)

However, full behavior tracking will not be provided.

If you run a small instance, you could also enable the [Confluence Usage Stats plugin](https://plugins.atlassian.com/plugin/details/271) which is disabled by default. However, this is not recommended as per this issue I[mprove activity plugin performance](https://ecosystem.atlassian.net/browse/USGTRK-15).

comments: author: Martha Salibongcogon
body: Hi Julien,

Thank you, we've tried using Enable Access logging and Tomcat Valve component to meet the above. Will look into this too.


author: Sloan
body: Hey [@Martha Salibongcogon](/t5/user/viewprofilepage/user-id/1208627) and [@jndeverteuil](/t5/user/viewprofilepage/user-id/1185464)

Viewtracker does only store the User currently, to be correct. Our add-on does currently not track IP adresses.

Tomcat valve is a good idea!

Another solution for IP tracking would be integration Google Analytics in Confluence. You can simply add the Google Analytics script in the custom HTML of Confluence.

Best Regards  
Niklas


Tags: cloud

confluence-cloud
Notifications on Confluence
Asked by Bharath Seelam:

When we update confluence pages, notifications on side bar are not showing. Is it the default behavior ? It only showing notifications for comments, likes and shares.

How do we get notifications if someone edits the page?


Answers:
author: Grigory Salnikov
body: Hi!

According to [this page](https://confluence.atlassian.com/confcloud/notifications-724765365.html), the notifications don't work for page update.

The right option for you would be [Email Notifications](https://confluence.atlassian.com/doc/email-notifications-145162.html).

Hope this helps.
Space for the large team
Asked by Zee:

hi!

I am trying to create a space for our departments (marketing) that has few smaller teams Within Marketing Space I want to create pages or sub spaces for smaller teams. E.G. Creative or Events team within MKT dpt. Within each team subspace or page i want to be able to share links, create project pages. Basically, I am trying to have one hub that stores all marketing documents, but does not create tons of pages that everyone will see. So you will only see pages concerning specific sub space if you go there. As of now i create Space \>\> Pages \>\> Child Pages and they will show up for everyone to see. My concern is that once we have lot of pages, it defeats the purposes to keep things organized within smaller teams under Marketing umbrella. What is the best way to solve this?


Answers:
author: Kurt Klinner
body: [@Zee](/t5/user/viewprofilepage/user-id/1409694)

Hi Zukhra,

if you decide to use a single space you should think about

restricting certain page trees to certain users / groups by using the page restrictions feature

<https://confluence.atlassian.com/doc/page-restrictions-139414.html>

We started in a pretty similar way, but decided to split the different teams to dedicated spaces (that only the teams had access to) combined with one space containing the "global" information (where all teams can contribute)

Cheers

Kurt

comments: author: Paul-Julian
body: Hi Kurt \& Zukhra - We are trying to do this but have found having a 'global' space where all the content resides, when we distributed to other spaces, we found if the user was in a different space and open a page from the Global space, there were transported to where the content was located, and left the space which they were in. I also posted a questions here - <https://community.atlassian.com/t5/Confluence-questions/How-do-I-create-content-in-one-space-but-distribute-it-across/qaq-p/796180>

We have the same issues, how did you overcome this?


author: Kurt Klinner
body: [@Paul-Julian](/t5/user/viewprofilepage/user-id/1373133)

Hi Paul

the mentioned macro would be one option, but having multiple spaces will surely cause switches between these for your users. So you should have a look to the page restrictions and using only one space.

Cheers

Kurt


author: Zee
body: Thanks everyone for the input, really appreciate it! I am definitely leaning towards using only one space for global information and let teams create their own spaces for team specific documents and projects.


author: Kurt Klinner
body: [@Zee](/t5/user/viewprofilepage/user-id/1409694)

Would be great if you would mark these post as answered so that other users have an indicator

Cheers

Kurt


author: Zee
body: yep, just did. I am new here, so wasn't aware of the etiquette. Thank you for letting me know!

z
Dynamically include name of reporter in an automated comment?
Asked by Jourdan Feller:

Hello!

I've been messing around with this a bit this afternoon, but does anyone know if it is possibly to dynamically include the name (or username) of the reporter in an automated comment.

Example: Reporter is John Doe

In an automated comment, can I include as:

"John Doe (or jdoe),

This is a comment for you..."


Answers:
author: Jourdan Feller
body: Thank you Shannon!


author: Shannon S
body: Jourdan,

Can you confirm if this question does pertain to Confluence or Jira? The question was put into the Confluence collection but you mentioned that you want it to include the name of the reporter, which is only in Jira.

If you're able to confirm, then I can try to see if there's some way to do that.

Shannon

comments: author: Jourdan Feller
body: Hi Shannon,

This question would be pertaining to JIRA Service Desk.

Thank you,

Jourdan Feller


author: Shannon S
body: Jourdan,

Thank you for confirming.

You could edit the email templates to include the reporter:

* [Managing Service Desk Notifications](https://confluence.atlassian.com/servicedeskserver/managing-service-desk-notifications-939926348.html)

Have a look through there and let us know if you have any questions.

Shannon


Tags: atl-adm

atlassian-marketplace

automation

comment

jira-service-desk

reporter
Untangling Confluence Permissions
Asked by Julie Tholen:

Greetings,

As a contract Technical Writer, I often have to come up to speed on a client's tools in very short order, which is just SOP. But when it comes to untangling permissions for those tools, that can be a headache.

I have client who wants to lock down editing one space for everyone but one group. However, there are a few pages in that space that need to be edited fairly frequently. The client would like a subset of the whole user group to have edit permissions for just those few pages. So far I have been unable to carve out restrictions on just those pages.

I even created a new space and restricted editing to the specific group. However, the member from out side of that group could also edit.

I am thinking there is an overlap, perhaps duel membership to group that has edit permissions.

Any suggestions on how to start straightening out, at lease so I have a clearer picture of what is going on? I am obviously missing some connection. Maybe there is a report of some kind that could be run?

Cheers,

Julie


Answers:
author: Julie Tholen
body: Thank you!

The solution in this case was to create a group with the appropriate create and edit permissions; created a new space to host the special pages they would need to edit, but gave everyone view permissions to that space. Moved the pages that needed to be accessible into new space. I created "directory" page with in the main content so that the users could easily access to view the pages. Also put hyperlinks on various related pages. Also created a group specific label for each special page.


author: Kurt Klinner
body: [@Julie Tholen](/t5/user/viewprofilepage/user-id/1198495)

Hi Julie,

you can use the user list macro to check if the users are member of overlapping user groups to clarify the question related to the space permissions.

Within the space you could restrict certain pages or page trees to single users or groups of users by using the page restrictions option

<https://confluence.atlassian.com/doc/page-restrictions-139414.html>

Let me know if that helps

Cheers

Kurt


Tags: cloud

confluence-cloud
Introducing Confluence in my Company
Asked by Alyson Reis:

Hi everyone,

We have been discussing the possibility of using Confluence as our official global documentation tool in my company for the past weeks and I'm one of the focal points for this initiative.

The above being said, I have a few questions regarding how we can engage Atlassian on this:

1) Is there any Confluence representative that we could engage on a conference call that would introduce Confluence and explore some common best practices? Having an expert providing insights is definitely better than only sharing documentation. (**IDEAL**)

2) Is there any general on-boarding material that explains the main features from a business perspective? I searched the knowledge base but there are way TOO many docs there, I'd appreciate some hints here.

Thanks in advance.


Answers:
author: AnnWorley
body: While we don't have a team at Atlassian that handles demos with evaluators, we have a network of [Atlassian Solutions Partners](https://www.atlassian.com/partners/search?page=1) that act as our professional services arm. If you like, we are happy to make a referral for you, based on:

* Where is your office physically located?

* How many people will be present for the demo?

* Are you planning to install licensed products on your own servers, or are you interested in our hosted Cloud service, or working with other hosting providers?

* Is this departmental or organization wide?

* How many people will be using the product?

* Do you anticipate requesting additional assistance with professional services? If so, which types? (ie: setup, training, migrating, custom development, etc)

Another option is to try online courses available through [Atlassian University](https://www.atlassian.com/university)

comments: author: Alyson Reis
body: Hi Ann,

Thanks for your response. As for your questions:

* Where is your office physically located? **We have sites all around the globe, but I'm based in Brazil**
* How many people will be present for the demo? **It will need to be a web conference, I'd expect from 10 to 50 people online at the most.**
* Are you planning to install licensed products on your own servers, or are you interested in our hosted Cloud service, or working with other hosting providers? **I forgot to mention, but we already have a working Confluence instance with a Commercial License in place. I'm just not entirely sure if it's a cloud or standalone instance.**
* Is this departmental or organization wide? **Yes**
* How many people will be using the product?**Many =). I can't really anticipate a number, but I believe it's already being used by approx. 100 people, the idea is to at least double that number.**
* Do you anticipate requesting additional assistance with professional services? If so, which types? (ie: setup, training, migrating, custom development, etc) **No**

Thanks
Can we use confluence with Jira Software and Jira Service Desk at the same time?
Asked by Brad Mastaler:

We already have Jira Software server edition. We are looking at adding Jira Service Desk and Confluence to our environment. If we do that, do we basically gain all the functionality Confluence creates when paired with *both* Jira applications as described in the table at the bottom of [this document](https://confluence.atlassian.com/confcloud/use-jira-applications-and-confluence-together-724765436.html)?


Answers:
author: Ignacio Pulgar
body: Yes, definitely. You would have Confluence available for both apps with no limitations or cons for having several apps connected.


Tags: confluence-server

jira-service-desk

jira-service-desk-server

jira-software

jira-software-server

server
mobile app/ searching question
Asked by Mike Archambault:

currently, I have two spaces setup as knowledge base space. when I use a mobile device to access confluence and select one of the spaces, then do a search- i get pages from both spaces. When I do the same on my pc i only get pages from the space I am in. Is there a way to get the mobile devices to work the same way? (both ios and android).

Regards-

Mike


Answers:
author: Shannon S
body: Hi Mike,

I was able to confirm this behavior on my app. I couldn't find any existing reports for this, so I have created a feature request here:

* [CONFCLOUD-59957](https://jira.atlassian.com/browse/CONFCLOUD-59957)

Please vote on the above request in order to show your interest in such a feature. It will also help if you can comment there with your usage case.

Thanks again for reaching out!

Regards,

Shannon


Tags: cloud

confluence-cloud
Remove forgotuserpassword.action - any unexpected consequences?
Asked by Mike Buchanan:

We are on Confluence version 6.6.1. Our users authenticate with a SAML plugin but their user accounts are in the internal directory. However, we want them always to login with the SAML authentication. Since they don't use the internal directory Confluence password, we have set them all to long random passwords for safety.

I have hidden the Forgot password link on our wiki.net/login.action?nosso page using CSS but if they know the url - wiki.net/forgotuserpassword.action, they could still go and reset their password.

So, my question is, what would be the impact if we removed the forgotuserpassword.action page from our Confluence build? Does that have the possibility of breaking something else?

Thanks!


Answers:
author: AnnWorley
body: I am not sure what method you would use to remove the forgotuserpassword.action page. If you just block it from the proxy it certainly won't impact the rest of the instance.

If you want to do a deeper hack to remove it, please try in a test instance first to avoid surprises in Production.

comments: author: Christian Reichert (resolution)
body: Hi [@Mike Buchanan](/t5/user/viewprofilepage/user-id/620908),

to my knowledge when we tried it a long, long time ago, there was no negative impact we could see.

Cheers,  
Christian


Tags: confluence-server

server
Importing Office Excel with header values
Asked by Casey Maynard:

I have recently discovered the Office Excel macro, but I need to determine how I can use this in conjunction with the Create JIRA Issue feature.

The Create JIRA Issue feature requires a Table Header (in the table), but the Office Excel macro does not seem to identify the 1st row of the Office Excel as a Table Header.

Is there a way I can identify the 1st row in Excel as the Table Header?


Answers:
author: Vero Rivas
body: Hi [@Casey Maynard](/t5/user/viewprofilepage/user-id/1140025)

Look at this posts, maybe can help you

<https://community.atlassian.com/t5/Confluence-articles/How-to-import-an-excel-file-into-Confluence-using-Elements/ba-p/1672151>

<https://confluence.atlassian.com/doc/office-excel-macro-375849173.html>

Cheers


Tags: atl-adm
Show timestamp for Confluence checkbox
Asked by Daryl Cheung:

Hi all,

Is there a way for me to see who checked a checkbox in Confluence? And also show the timestamp as well?

Thank you!


Answers:
author: Thomas Schlegel
body: [@Daryl Cheung](/t5/user/viewprofilepage/user-id/1146614) - of course, you can see this information in the history of the page.

comments: author: Daryl Cheung
body: Thank you! This works.


Tags: confluence-server

server
upgrading to confluence 5.10 on windows standalone server - I don't want to migrate to data centre
Asked by Linda Petty:

Hi

i'm upgrading to confluence 5.10 on a windows standalone test server. The set up up wizard offers me only 'Migrate to Data Centre' each time. I want to remain standalone non-clustered. I don't want to migrate to data centre. The wizard doesn't offer that option. Any ideas why and how do I get out of this? Have I missed something?

I'd be grateful for advice. The messsage is

'Set up Confluence - Confluence

Migrate to Confluence Data Center {#toc-hId-1816448598}
-------------------------------------------------------

Start Migration\>'


Answers:
author: Linda Petty
body: wrong type of evaluation license right? (it seems I chose data centre by mistake)

How can I change that to a SERVER evaluation license ? (I have one now)

The key is hashed in confluence.cfg.xml

should I uninstall 5.10 and reinstall it? I have backups.


Tags: confluence-server

server

upgrade
Delete a user space of non existing user
Asked by Onno Cleijpool:

Hi there,

I have a user space in my confluence of a user who left. His account has been removed, but his space still exists. It is confusing and I like to delete it as administrator. However I don't have the access rights to do so. Not via a manual approach, not via a query.

Anybody a suggestion?

Thanks,

Onno


Answers:
author: Scott Theus
body: HI [@Onno Cleijpool](/t5/user/viewprofilepage/user-id/765102),

You may need to first reactivate the user; find the user in User Management and click the link to Activate. You should be able to access the space once the user is active and delete it. (You probably need to be the site-admin to do this.)

-Scott

comments: author: Onno Cleijpool
body: I will try to recreate it, the user has been deleted so I can't reactivate it.


author: Thomas Schlegel
body: Hi [@Onno Cleijpool](/t5/user/viewprofilepage/user-id/765102),

as an admin, you should see the personal space in the space directory:

http://\<your-confluence-url\>/spacedirectory/view.action

From there, open the space and then edit the permissions (or delete the space on the overview tab)

comments: author: Onno Cleijpool
body: Hmm that doesn't seem to do the trick. It points me at a dead link! Also if I try to enter the space it immediately tells me that I need permission to enter the private space.

Any other tricks :-)
How to get the Microsoft Word Macro to work in the cloud?
Asked by Angel Williams:

I have created a blank page, given it a title and then attached a .docx file to the page

when I open the 'Insert Office Word' Macro It does nothing. I see my page but I don't ever see the docx in the file drop down.

So I change the .docx to a .doc and try again.

its really frustrating.

![MacroFail.png](/t5/image/serverpage/image-id/22775i061843937BC8648F/image-size/large?v=v2&px=999 "MacroFail.png")

Nothing!


Answers:
author: thais
body: Hi, Angel,

The Office macro is deprecated for Confluence Cloud. The View File macros are still available in your Confluence site, but we recommend inserting Office and PDF files as a thumbnail or link, and using the preview to view the file in full, as it provides a much better way to display Office and PDF files on your pages.

For more information, please check [Deprecated macros for Confluence](https://confluence.atlassian.com/cloud/blog/2015/11/deprecated-macros-for-confluence).  
Best regards,  
Thais


Tags: cloud

confluence-cloud
Tomcat will not start
Asked by Stephen Nuthall:

My Confluence has been working perfectly till i rebooted the server.

Now confluence reports that its started ok, but i dont see port 8080 listening.

After doing some digging tomcat seems to be stopping at this point:

23-May-2018 16:11:34.435 INFO \[localhost-startStop-2\] org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerMapping.register Mapped "{\[/reload\],methods=\[PUT\]}" onto public org.springframework.http.ResponseEntity com.atlassian.synchrony.proxy.web.SynchronyProxyRestController.reloadConfiguration(com.atlassian.synchrony.proxy.web.SynchronyProxyConfigPayload)  
23-May-2018 16:11:34.593 INFO \[localhost-startStop-2\] org.springframework.context.support.DefaultLifecycleProcessor.start Starting beans in phase 2147483647  
23-May-2018 16:11:34.645 INFO \[localhost-startStop-2\] org.springframework.web.servlet.DispatcherServlet.initServletBean FrameworkServlet 'dispatcher': initialization completed in 2371 ms  
2018-05-23 16:11:38,929 INFO \[localhost-startStop-1\] \[atlassian.confluence.cluster.DefaultClusterConfigurationHelper\] lambda$populateExistingClusterSetupConfig$1 Populating setup configuration if running with Cluster mode...

its sits like that and never starts.

Ive checked permissions, they all seem good.

Anything else i can check?

# uname -a  
Linux confluence 3.16.0-4-amd64 #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64 GNU/Linux

# /opt/atlassian/confluence/jre//bin/java -version  
java version "1.8.0_162"  
Java(TM) SE Runtime Environment (build 1.8.0_162-b12)  
Java HotSpot(TM) 64-Bit Server VM (build 25.162-b12, mixed mode)


Answers:
author: Yogesh Mude
body: Hi [@Stephen Nuthall](/t5/user/viewprofilepage/user-id/1420043),

Have you installed Confluence using Custom installation or Express installation?

Can you please check typing this cmd on the terminal and see if the Confluence was started or not.

ps -aux \| grep java or ps -ef \| grep Confluence

If the Confluence was started then it should show you the Installation path with the ID.


Tags: jira-service-desk
Is there a way to rename groups of users in Confluence?
Asked by Sandy Hebenstreit:

We had a business change that makes some of the titles for user groups that we originally created obsolete. Is there a way to keep the groups intact, but change the group name?


Answers:
author: Victor Mutambuki
body: Sandy,

This issue seems to be in the works according to Atlassian.

<https://jira.atlassian.com/browse/CONFSERVER-9159>

victor

comments: author: Sandy Hebenstreit
body: Thank you Victor. That seems to address a similar issue with Jira--hoping they are considering it for Confluence, as well. I appreciate the information.


author: Victor Mutambuki
body: You're welcome


Tags: confluence-server

server