Moving from server to hosted
Asked by Juan Espinosa:

Hi,

I have confluence server (10 users license) and i want to move to hosted solution (10 dollars a month).

Can i do an export an import on hosted solution?

Regards,

Juan Espinosa


Answers:
author: Juan Espinosa
body: 1. **HOW DO I SET TO DEFAULT SETTINGS ?** - To fix this, your Confluence Cloud site will need to be set to the default settings.
2. **DONE** - Then you will need to remove all user accounts from the Cloud instance EXCEPT for the one that was created along with the Cloud instance, which should be under your current email address. The username for this account will need to be changed to the one you are using on your source instance.
3. **DONE** - Finally, all groups need to be removed on the Cloud instance besides the default ones of **administrators** , **confluence-users** , and**site-admins**.

comments: author: Shannon S
body: Juan,

I'm sorry for the confusion, but I mentioned in my last post that I wanted you to let me know when you were ready for me to reset Confluence for you. This is because I need to do it for you from my end.

Could you confirm if it's safe for me to completely reset your Confluence Cloud instance at this time? Then we can proceed.

Regards,  
Shannon


author: Juan Espinosa
body: Go ahead, reset my confluence cloud instance.


author: Juan Espinosa
body: Can i proceed with the import ?


author: Shannon S
body: Juan,

Apologies, as I was out of the office when I received your reply.

I will proceed now.

Thank you for your confirmation. I will let you know as soon as it's ready for you.

Shannon


author: Shannon S
body: Hello Juan,

Confluence has now been reset to default. In order to do so, I needed to temporarily activate Jira and delete Confluence, so you might get a message about your Jira trial.

Don't worry about this as I've removed Jira again once Confluence was added back.

Before importing, please log into the Cloud instance and make sure you change your username there to match the one on your Server instance.

After you've done that, you can then proceed with the import.

Regards,

Shannon


author: Shannon S
body: Hello Juan,

By "hosted solution" I think you mean Confluence Cloud? Please confirm.

In order to migrate from Confluence Server to Confluence Cloud, please use the following procedure:

* [Migrate from Confluence Server to Cloud](https://confluence.atlassian.com/confcloud/migrate-from-confluence-server-to-cloud-724765529.html)

Let us know if you have any trouble or questions.

Regards,

Shannon

comments: author: Juan Espinosa
body: Hi Shannon,

Yes, i was talking about Confluence Cloud.

Thanks for your quick response, i will follow your advice.

Regards,

Juan.


author: Shannon S
body: You're welcome, Juan!

Let me know if you get stuck.

Regards,

Shannon


author: Juan Espinosa
body: Hi,

Im stucked!!

Im trying to import my Confluence Export (server) to the cloud version getting the following error.

com.atlassian.idp.client.exceptions.UserNotFoundException: {"schemas":\["urn:ietf:params:scim:api:messages:2.0:Error"\],"status":"404","detail":"A user with r.ferreira doesn't exists","...

Please i need some help to continue. My site is <https://contenidodigital.atlassian.net>

Regards,

Juan.


author: Shannon S
body: Juan,

Is this a full site import that you're doing, or space only?

If it's space only, can you make sure that user exists on the destination instance first?

Shannon


author: Juan Espinosa
body: Its full XML backup.


author: Shannon S
body: Juan,

Thank you for confirming. I had a look at the logs on your Cloud site, and it appears you're running into this error first:

* [CONFCLOUD-58477](https://jira.atlassian.com/browse/CONFCLOUD-58477)

Which is causing this error:

* [CONFCLOUD-58008](https://jira.atlassian.com/browse/CONFCLOUD-58008)

To fix this, we need to complete the following:

1. To fix this, your Confluence Cloud site will need to be set to the default settings.
2. Then you will need to remove all user accounts from the Cloud instance EXCEPT for the one that was created along with the Cloud instance, which should be under your current email address. The username for this account will need to be changed to the one you are using on your source instance.
3. Finally, all groups need to be removed on the Cloud instance besides the default ones of **administrators** , **confluence-users** , and**site-admins**.
4. Once that is done, we will need to restart your instance.
5. At this time, you can reattempt your import.

When you're ready to proceed and want me to reset your Cloud instance, please let me know. I can see that the email address you're posting with is the same as the primary contact on your Cloud instance so this is safe to use for verification.

Let me know if you have any questions.

Shannon