youngmon/atlassian-qna huggingface dataset:
Sourcetree not responding
Asked by cp_front-end:

Today I installed Sourcetree.

When I cloned the first repository, the output "Cloning into (my local)" ran for a loooooooong time.

And the application didn't respond after cloning completion.

Then I restarted the sourcetree and open the cloned repository, it didn't respond again.

Even though I reinstalled, the same problem happened again and again.

My computer environment:

Windows 10 (64-bit version)

i7-5700HQ, 16G RAM


Answers:
author: eddynemer
body: A bit late of a reply

But check this out, source tree has been very reliable and of great help.  
[https://jira.atlassian.com/browse/SRCTREEWIN-11421?focusedCommentId=1955977\&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1955977](https://jira.atlassian.com/browse/SRCTREEWIN-11421?focusedCommentId=1955977&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1955977)

comments: author: James Whiffin
body: Thanks, that was the issue for me.


author: Mike Corsaro
body: Hello! This sounds an issue with anti-virus or something like that. You can check and see what Sourcetree is doing during the clone with the Process Viewer:

* Open Sourcetree
* Click "Tools \> Process Viewer"
* Try and clone again
* Observe what's happening in the process viewer, and reply to this with the info. Additionally, try and open the Windows Task Manager and see what is using your CPU

If you're still having issues, try and clone via the command-line and then open the repo in Sourcetree.

comments: author: cp_front-end
body: I found that when I open Sourcetree, it suddenly occupied about 30-40% CPU and dropped down to 1-2% in 1\~2 seconds.  
I also observed when the problem of "not responding" happened, the occupied CPU is around 17-20%.

It's strange that the occupied CPU rise rapidly when I take some actions on Sourcetree.


author: minnsey
body: Hi  

Is there anything significant about the repository in terms of size etc? Is it on a network share?Do you have similar problems with any other Repositories?  

You can open the Tools/Process Viewer... option to list the process that are running and also Repository/Benchmark Repo Performance. the results of both of these can be exported and attached to this issue.  

Thanks

comments: author: cp_front-end
body: The size of my repository is small (about 40MB, including 2600 files). I tried to clone the similar repository, but the same problem happened.

Sometimes I open a cloned repo successfully. However, once I take some "actions" (e. g., commit), Sourcetree is always not responding...

It seems unhelpful to open the process viewer. There's nothing to check if the timing of not responding is opening a repository.
Update on Confluence Database Public Beta
Asked by Michael OConnor:

Curious as to when beta program will start and how I can confirm that I'm signed up for the waitlist?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The beta has been running for several months now, I have <https://support.atlassian.com/confluence-cloud/docs/create-and-edit-databases/> in my bookmarks and I think it arrived early summer '23.

I don't know how to confirm your volunteering sign-up though, I got bogged down in other stuff and never managed to get on to volunteer, let alone actually try much! (Community leads have access to a system that it is enabled in)

There are questions appearing about it in Community here as well, which makes me think people are definitely trying it out, and not just in a 5 minute drive-by glance.

comments: author: Ste Wright
body: I've also seen it activate on another instance recently. So I anticipate Atlassian will be reaching out to sites overtime.

Bear in mind though it's unlikely everyone who signs up will be in the beta.

Ste


Tags: cloud

confluence-cloud

database
Guidance Request on Client Access Management in Confluence Cloud
Asked by Veena Panicker:

I am seeking advice on using Confluence Cloud for client-facing documentation with sensitive information. We aim to share pertinent documents with clients while ensuring strict access control and data security.

Our challenges are:

1. Granting guest access to clients without exposing irrelevant or sensitive data.
2. Independently managing internal and client user permissions within Confluence.

Could you please provide recommendations on:

* Setting up secure, client-specific access in Confluence.
* Best practices for controlling content visibility and user permissions.

Your guidance on these matters would be greatly appreciated.

I appreciate your support.


Answers:
author: Trudy Claspill
body: Hello [@Veena Panicker](/t5/user/viewprofilepage/user-id/5403692)

Welcome to the Atlassian community.

Do all your clients need access to all the same pages, or do different clients need access to different pages?

How many clients need access (rough estimate)?

How many pages do the clients need to access (rough estimate)?

What type of access do your clients need? Do they only need to view content? Do they need to be able to comment on pages? Do they need to be able to update or create pages?

Do you intend to give your client users full Confluence licenses, or are you trying to avoid impacting the cost of your product licenses?

Is it feasible for you to segregate the pages to which the clients need access into one or more separate Spaces from the pages that your internal users access?


Tags: cloud

confluence-cloud
Events on the Confluence Calendar are all 8 hours wrong (ahead of teh actual time).
Asked by bruce chehroudi:

Events on the Confluence Calendar are all 8 hours wrong (ahead of the actual time). I am not sure how to correct this. I thought that Confluence is smart enough to recognize my computer's local time to make appropriate adjustments. I am surprised to see that events are all 8 hours ahead!!

I appreciate receiving help asap. Many thanks in advance,

Regards,

Bruce


Answers:
author: Nikola Perisic
body: Welcome to the Atlassian community [@bruce chehroudi](/t5/user/viewprofilepage/user-id/5406979) !

You may want to refer to this page: <https://community.atlassian.com/t5/Confluence-questions/Confluence-Team-Calendars-Time-Zone-Offsets-Bugs/qaq-p/1117219>

The summary of the whole discussion is: "So the problem was wrong setting of the timezone in the Confluence's user profile. "

BR,

Nikola


Tags: unknown-hosting-type
Using layers from Word Docs
Asked by Duane:

Hi

We require importing Word docs which have layers in the like arrows, highlight circles etc in them.

When I do the import, these don't come over. Is there a way around this please.

We have hundreds of these to do.

Thanks in advance.


Answers:
author: Dan Breyen
body: Hi [@Duane Bailey](/t5/user/viewprofilepage/user-id/5406963) welcome to the community. On [Atlassian's Jira Site](https://jira.atlassian.com/issues/?jql=) I found these issues [CONFCLOUD-75542](https://jira.atlassian.com/browse/CONFCLOUD-75542) , [CONFCLOUD-74372](https://jira.atlassian.com/browse/CONFCLOUD-74372) and [CONFCLOUD-58596](https://jira.atlassian.com/browse/CONFCLOUD-58596) that sounds like the issue you're having. I would suggest voting for and watching for future updates.

There may be more, but that's what I found at the moment.

Hope that helps.


Tags: cloud

confluence-cloud

ms-word

word
I was the space and pages owner, but I can not edit after migration
Asked by Jin, Yuehan:

I was the space and pages owner, but I can not edit after migration from @\[deleted\].com to @gehealthcare.com.


Answers:
author: Brant Schroeder
body: [@Jin, Yuehan](/t5/user/viewprofilepage/user-id/5406955) Welcome to the Atlassian communtiy

By migration, I am assuming you mean your account was migrated to a new email address. If this is the case it depends on your instance (Cloud or Data Center) how your instance was set up before migration and how it is set up now.

I would suggest reaching out to your Confluence administrator and have them look into it.

If you are the administrator, can you answer the following questions:

1. Are you are Cloud or Data Center?
2. How are users managed? (Cloud - Atlassian Account, SAML, or Atlassian Access \| Data Center - Internal Directory, External Directory, if external which one)
3. How were the new email addresses updated (Added new account, updated old account)

What matters the most is how the addresses were updated. If you updated existing accounts then you should be fine and access should be the same. If you added new accounts with the new email addresses then you will have to setup permissions again for all the new accounts. IF you are on Data Center there might be some things that could be done via the DB.

comments: author: Jin, Yuehan
body: My space/page showed as this "Owned by Jin, Yuehan (Yuehan Grace) (Unlicensed)"

How I get the Confluence administrator's help? I need help as I don't know I am on Cloud or Data Center.


Tags: unknown-hosting-type
Is there a way to include Timeline in an export?
Asked by Jonathan Domanus:

We have a Confluence page that we use to aggregate and disseminate information from Jira to the executive team. If anyone here has worked with executives, you'll know that they don't always like to view reports in the source, and prefer an export. Such is true with our organization. The page renders just find in Confluence, but as soon as I export to PDF, the place where the timeline should appear shows "Bad Request" instead.

Anyone have any luck with including the Timeline as an export in PDF


Answers:
author: Ste Wright
body: Hi [@Jonathan Domanus](/t5/user/viewprofilepage/user-id/254078)

I tried this and it does the same for me. It might be related to similar bugs, like [CONFCLOUD-77159](https://jira.atlassian.com/browse/CONFCLOUD-77159) - or, you can report it as a separate bug via <https://jira.atlassian.com/secure/Dashboard.jspa>

Not an ideal workaround, but [this page](https://support.atlassian.com/jira-software-cloud/docs/share-the-roadmap/) describes how to share a static screenshot of your timeline, which you could export/add to your page in the meantime.

Or - perhaps invite executives as [guests to Confluence](https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/)?

Ste


Tags: cloud

confluence-cloud
Using Table excerpt include with Roadmap Planner or Gantt Chart Macro
Asked by Otavio.Nagashi:

I'm using table excerpt include to show a Roadmap planner from a project page to a portfolio page but when I try to use with Gantt Chart Macro, the table excerpt include only show the first line of the chart. All content are not showing properly.  

Another item: Within this portfolio page where shows all projects, I want to have a Roadmap planner with all projects showing only start date and end date automatically according to each roadmap planner that exist on each project page. Is there a way to consolidate all roadmap planner from each project page in an unique roadmap planner like merging in one planner?


Answers:
author: Stiltsoft support
body: Hi [@Otavio.Nagashi](/t5/user/viewprofilepage/user-id/5406602) ,

Not sure what macro you use to create a Gantt chart: the Table Excerpt Include macro belongs to our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app, so you may reuse your source table and create a Gantt chart using our Chart from Table macro and its advanced [Gantt option](https://docs.stiltsoft.com/tfac/cloud/gantt-chart-type-42239634.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111).


Tags: cloud

filter

questions-for-confluence

table

table-filter

table-filter-and-charts
How to close tasks that are on a rollup page when the task has been removed from the original page
Asked by Adam Brett:

Hi,

We have a rollup page that captures all open tasks on child pages. We had copied tasks from one child page to the other and then removed those tasks from the 2nd child page. The result was that we had dups on the task rollup page which didn't seem like a big deal but then realized that we get an error when attempting to close the actions that no longer exist on the original page. What can we do to close these tasks and override this error? ![Screenshot 2024-01-16 at 1.02.56?PM.png](/t5/image/serverpage/image-id/300814iFFE0AB7A23DEA9DC/image-size/large?v=v2&px=999 "Screenshot 2024-01-16 at 1.02.56?PM.png")


Answers:
author: Brant Schroeder
body: [@Adam Brett](/t5/user/viewprofilepage/user-id/5406848) welcome to the Atlassian community

After the instance indexes the duplicates that have been removed should not appear and the error will be resolved. The error is because the task not longer exists and the index will fix that.


Tags: cloud

confluence-cloud
Search API type=space failing to return all but one space?
Asked by Jerome Parramore:

We maintain a Confluence Cloud instance which fails to return all but one space when using the search endpoint.

The space which is returned is a personal space of one user, this user does not change regardless of the user making the request.

However, the instance has many spaces for which I have view and edit permissions

All users, including app user accounts, fail to see spaces through the API.

API: /rest/api/search/cql=type=space

UI view: /spaces

![spaces-api.png](/t5/image/serverpage/image-id/300792i0104CA8D1051DDDE/image-size/large?v=v2&px=999 "spaces-api.png")![spaces-ui.png](/t5/image/serverpage/image-id/300791i1D7F4E111F653317/image-size/large?v=v2&px=999 "spaces-ui.png")


Answers:
author: Andrew Garneau
body: Did you ever find a solution to this issue?


Tags: cloud

confluence-cloud
Table transformer - include code
Asked by Nags Subramanian:

Hi, i have a long confluence page in which i have used about 10 to 15 table transformers for displaying different tables for different data sets. Each table transformer sql code is a lengthy one. But all of the code is exactly same except the where condition. sql select part is same on all of the sqls and only the where condition changes

is there like a sql:include or jsp:include similar types, where i can just include the code once and refer in multiple table transformer sqls?


Answers:
author: Stiltsoft support
body: Hi [@Nags Subramanian](/t5/user/viewprofilepage/user-id/5397152) ,

Unfortunately, it is not possible as for now but we do have such feature on the roadmap. I'll attached the link to this question to it and you'll be notified once the improvement is released.


Tags: confluence-server

filter

server

table
How to reset space layout to default
Asked by Raduz:

Hello,

one of our colleagues accidentally made some changes in the **Main layout** of his **personal space** and now **there is no content** , no settings/options, and of course no **Reset default** button anymore - just a blank page. Is there any option how to revert these changes from some other place?

Thank you very much for any help.


Answers:
author: Raduz
body: Solved!

I just simply copied the link of the **Reset default** button from another space and replaced the personal space shortcut name right after **key=** in that link.

Example:

https://\<your_confluence_address_link\>/spaces/resetdecorator.action?decoratorName=decorators/main.vmd\&key=\~\<user.name\>\&atl_token=\<token_of_your_confluence\>


Tags: confluence-server

server
Resetting of field in Confiform of type WS Multi-Select
Asked by Stuart Wosika:

Hi guys,

when I use the IFTTT rule for field definition to reset my fields in a form, it works for everything except WS Multi-Select. There seems to be a slight issue.

When I reset, it does remove the entries previously chosen but on the form leaves a X entry on the screen in the form field. Now I have tested and the form does believe that the field is empty but it is an annoying and could confuse users.

Is this a BUG? Can I use the rule "Set Value" instead to reset the field?

Thanks for your assistance in advance.

BR.

Stuart.


Answers:
author: Alex Medved _ConfiForms_
body: Hi

Could you please explain how do you use the IFTTT rule to reset a value in the field? Are you updating the field back on form submit setting the field value to be empty?

Alex

comments: author: Stuart Wosika
body: These are snippets from the form.

1. Form Field Definition

\<p\>  
\<strong\> \<ac:structured-macro ac:macro-id="dbafcbc5-1b8e-4aa5-aedc-d06cf2ddb76d" ac:name="confiform-field-definition" ac:schema-version="1"\>  
\<ac:parameter ac:name="mapping"\>issues\|key\|fields.summary\</ac:parameter\>  
\<ac:parameter ac:name="fieldName"\>IHProblemExistingIdea\</ac:parameter\>  
\<ac:parameter ac:name="fieldLabel"\>Ideas To Solve Problem\</ac:parameter\>  
\<ac:parameter ac:name="values"\>/rest/api/2/search?jql=project%3DIH%20AND%20issuetype%3DIdea\</ac:parameter\>  
\<ac:parameter ac:name="extras"\>c2913ec595525a5f89dd9cd89e54cd94\</ac:parameter\>  
\<ac:parameter ac:name="fieldDescription"\>Lookup Existing Ideas in Jira. Can link to a maximum of 3 ideas\</ac:parameter\>  
\<ac:parameter ac:name="extracontext"\>false\</ac:parameter\>  
\<ac:parameter ac:name="type"\>wsmultiselect\</ac:parameter\>  
\</ac:structured-macro\> \</strong\>  
\</p\>

2. Reset of Field

\<p\>  
\<strong\> \<ac:structured-macro ac:macro-id="72c43760-d2ca-437f-bfde-f8bfb6e82ad0" ac:name="confiform-field-definition-rules" ac:schema-version="1"\>  
\<ac:parameter ac:name="condition"\>IHReqType:\[empty\]\</ac:parameter\>  
\<ac:parameter ac:name="fieldName"\>IHProblemExistingIdea\</ac:parameter\>  
\<ac:parameter ac:name="action"\>Reset value\</ac:parameter\>  
\<ac:parameter ac:name="actionFieldName"\>IHReqType\</ac:parameter\>  
\</ac:structured-macro\> \</strong\>  
\</p\>

Stuart.


author: Alex Medved _ConfiForms_
body: OK, I think I understand what do you mean. We will look into addressing that little UI glitch


Tags: confiforms

confluence-server

server
How can I create a report to track document expiration dates?
Asked by MCCOMB, DENISE:

I would like to create a report to track document expiration dates.


Answers:
author: Rustem Shiriiazdanov
body: Hello [@MCCOMB, DENISE](/t5/user/viewprofilepage/user-id/4965111)

I assume every document you mentioned is actually a confluence page, right? Then I would consider following steps:

1. Use Page Properties \& Page Properties Report Macro:

* Page Properties Macro: First, ensure each document (page) you want to track has a 'Page Properties' macro. Inside this macro, you can create a table that includes a row for the document's expiration date.
* Page Properties Report Macro: On a separate page (your report page), use the 'Page Properties Report' macro. This macro allows you to aggregate the information from the 'Page Properties' macros across various pages.

2. Structure Your Page Properties Macro:

* Inside each document page, structure your 'Page Properties' macro to include at least the following columns: Document Name, Expiration Date.
* Make sure the 'Expiration Date' column is consistently formatted across all pages (e.g., DD/MM/YYYY).

3. Configure the Page Properties Report Macro:

* On your report page, configure the 'Page Properties Report' macro to display the required information. You can specify labels (if you've labeled your document pages), and choose to display only the 'Expiration Date' column.

Hope this helps.

Regards,

Rustem


author: Laurie Sciutti
body: Hello [@MCCOMB, DENISE](/t5/user/viewprofilepage/user-id/4965111) \~ can you provide more information? How are doc expiration dates populated? Are they from a plug-in or are users just manually entering date information?


Tags: confluence-server

server
Emails sent out with confluence links in them, get undelivered to coroporate partners
Asked by zoltan.foldes:

Hey we have been experiencing this for minths now, but only figured out whats wrong about a week ago:

We have been supplying our external corporate partners with emails containing confluence external share links for quite a while now.

Lately for about a few months we started noticing that the emails with confluence links in them 'get lost' and never get deleivered. As all other emails to the same partners arrive ok, we did not understand the reason why we dont get replies on those containing confluence links, until we figured out that this is exactly the reason for unsuccessful email deliveries.

Anyone else has this kinda problems? What could be a solution?

We appreciate any suggestions for solutions!

Many thanls

Zoltan Foldea @ ROKSH


Answers:
author: Trudy Claspill
body: Hello [@zoltan.foldes](/t5/user/viewprofilepage/user-id/4044187)

Are the emails being sent from within Confluence, or are you sending the emails directly from your own email client?

If the emails are being sent from within Confluence, did the partners ever receive any of the emails?

If the emails are sent from within Confluence, and if the partners had previously received the emails, then it is possible that the email addresses to which you are sending the messages have been put on a suppression list in Atlassian Cloud. To find out if that is the case your Confluence Administrators can [open a support case with Atlassian](https://support.atlassian.com/contact/#/) and provide the email addresses in the case. Then Atlassian can check if the emails have been blacklisted, and resolve the issue for you.

If you are sending the emails directly from your own email client, then the problem could be in either your own email provider preventing the sending of the mail, or your partners' email providers may be quarantining the emails. Also check with your partners to find out if they are checking their spam/junk email folders for your emails.


Tags: cloud

confluence-cloud
Can't copy pages / artikels to an another Space and I can't delete a space
Asked by System Admin:

Hello everyone,

I have a problem and that is that after importing onPrem into the cloud we cannot make any changes to our area, for example copy pages to another area or even delete the import area. All functions are grayed out. After we have a free edition, we can't set the permissions either.

Many thanks for your help


Answers:
author: Nikola Perisic
body: Hello [@System Admin](/t5/user/viewprofilepage/user-id/4464879) ,

Permissions are not available within the free tier to be edited. As for the pages, do you get any errors when you try to do this?


Tags: cloud

confluence-cloud
Confluence Template with Jira Filter
Asked by Ibrahim Aly:

Hello,

I need to automate the daily meetings in my team and i want to put the in the template an issue filter to that displays specific issues and their current statuses.

my problem is that whenever something is changed (new issue created. status changed), it is automatically changed in the previous created pages and I don't want that, so that when i go back to any meeting notes I can see the exact filter at that time/date


Answers:
author: Trudy Claspill
body: Hello [@Ibrahim Aly](/t5/user/viewprofilepage/user-id/5405067)

Welcome to the Atlassian community.

A Jira filter is intended to always give you the current information retrieved by the filter. The only native way to freeze the results of the filter in your Confluence page would be to transform it to another format, such as exporting it to Excel or capturing it as an image, and putting that Excel or image into the page.


Tags: cloud

confluence-cloud