youngmon/atlassian-qna huggingface dataset:
Knowledge Base launch advice
Asked by Ionut:

Hi guys,

As I'm working on a ++Confluence++ **Knowledge Base** the final launch is approaching quickly.

I am supposed to present the new platform to my department (++40\~ people++) that currently don't know what I'm working on.

Does anyone have any advice on how should I approach this? Because they're aged between 21 to 25 and just finished their studies I don't want them to think that this will be another "boring and useless corp platform", I want them to like it because it facilitates their work and helps them save time. Beside useful operational information it will contain, it will also have integrations with Jira, like new Bugs alert, new Stories notifications and Statistics.

**P.S.** It's my first product launch and I am somehow unsure of how this will go. Also I have never worked on Confluence before. I've been working on this Knowledge Base alone.

Thanks :)

Ionut


Answers:
author: Thomas Bowskill
body: Hey [@Ionut](/t5/user/viewprofilepage/user-id/3709540)

First, I hope it all goes well!

Here are a few things that I think will help:

* Checking out some of [the recent Community KB articles](https://community.atlassian.com/t5/tag/knowledge-base/tg-p/interaction-style/blog) -- there was a drive last month to create some, so you will get some good inspiration from there ([I created one myself, which covers most of my thoughts](https://community.atlassian.com/t5/Confluence-articles/Knowledge-Base-Building-Blocks/ba-p/1448248))
* Getting participation and enthusiasm is definitely a good thing to identify -- the best system in the world can fail if there isn't a shared vision and people don't have the drive. I'd say include as many people as you can in building it out and improving it -- let people know it's something that they all can make decisions on; see if you can hand over ownership. Likewise, I hope your management is backing the drive and has some way to measure participating and encourage it on an ongoing basis :)
  * I'd say seek approval to get some 'early previews' done to key members of the 40-person team; make them know they are part of it and their views are taken on board. You'll also tease out any reactions and questions in advance of the full unveil.
* Being clear on the why is such a vital thing -- focus on that at the beginning; how it will help people, what happens without it, etc
* And, I'd def. recommend reading up on the various Confluence macros that exist and help with presentation / templating pages. The nicer the KB looks and the easier it is to create content, the less barriers to entry. Several of the KB articles I linked to make references to macros you can use to improve the experience

Best of luck \& let me know if you want me to clarify anything


Tags: cloud

confluence-cloud

knowledge-base
Re-subscribe previous account
Asked by ???:

hello.

We were using the Influence subscription, but the subscription expired due to a card payment problem.

We want to use my previous account (re-subscribe)

<br />

The registered card is currently available.

Please guide.

![capture.PNG](/t5/image/serverpage/image-id/110367i50AABC7DED55B448/image-size/large?v=v2&px=999 "capture.PNG")


Answers:
author: Brant Schroeder
body: If you are the admin then you will need to login and update your payment details. If you are not the admin you will work with the admin to update payment details. Once your payment details are up to date you can restart your service.


Tags: cloud

confluence-cloud
API put html data as collapsible list does not work
Asked by Srini Srini:

\* Am using python and API calls to insert html data to a confluence page

\* I got it to work fine and am trying to make the table as collapsible list

\* Below is what am passing to API put call and the data is inserted but NOT as collapsible list

\* When I edit the page manually and then insert HTML macro and insert the below code then collapsible works fine

What is that am missing here please

\<details\>\<summary\>See More\</summary\>\<table border="1" class="dataframe"\>  
\<thead\>  
\<tr style="text-align: right;"\>  
\<th\>\</th\>  
\<th\>DE\</th\>  
\<th\>CPU\</th\>  
\<th\>RAM_GB\</th\>  
\<th\>DE_Ver\</th\>  
\<th\>Storage_Total_TB\</th\>  
\<th\>Storage_Used_TB\</th\>  
\<th\>Storage_Used_%%\</th\>  
\<th\>Oracle_dSource\</th\>  
\<th\>Oracle_vDB\</th\>  
\<th\>ASE_dSource\</th\>  
\<th\>ASE_vDB\</th\>  
\<th\>MSSQL_dSource\</th\>  
\<th\>MSSQL_vDB\</th\>  
\<th\>DataSet_Total\</th\>  
\</tr\>  
\</thead\>  
\</table\>\</details\>


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Please, use the source editor app to check the exact formatting in storage format
Every time I upload images into a new page they change to different images already there
Asked by Kristy Donaldson:

Steps:

<br />

1. I open a document and create a table with different images in each table

2. Click Save

3. View my Document and realise that the images start display in different places, than the table I originally placed them in

Please help me understand how to fix this?


Answers:
author: Owen Wallis
body: Hi, might be the filenames are the same. You could try uploading files with a new name and that should result in the new images being displayed.

comments: author: Kristy Donaldson
body: Thank you very much, I might try that, as I cant screenshot due to sensitive information


author: Brant Schroeder
body: Can you share some screen shots of what it looks like before and after you save.


author: Taylor Cassidy
body: I'm having this problem on an iphone, multiple images and when i publish they are the same image. how would I change the file name for images stored in photos in an iphone?


Tags: cloud

confluence-cloud
date trigger in a page
Asked by John Grygorcewicz:

Is there a way to add a date field to a page that will trigger an alert to a user when the date is passed? Many times we have a lot of pages in different stages of construction and I need to be able to allocate an action to someone with a due date. We do not want to do it in Jira as this is overkill for what I need.


Answers:
author: Ollie Guan
body: Hi [@John Grygorcewicz](/t5/user/viewprofilepage/user-id/4085632) ,

As i known this is not available in Confluence. There is a feature request you can vote.

<https://jira.atlassian.com/browse/CONFCLOUD-36087>

<https://jira.atlassian.com/browse/CONFCLOUD-34389>

comments: author: John Grygorcewicz
body: Great thanks Ollie, I voted on it.


Tags: cloud

confluence-cloud
Statistics on number requests to Confluence and average data size being requested
Asked by Jidoka Nomura:

Hello,

I am putting a proposal together to migrate on-prem Confluence to being hosted on the Cloud.

Since the number of requests and the data in-out, I want to know if there is a way to get the number of user requests and the data/packet size being requested, and then averaging them out!


Answers:
author: Daniel Eads
body: Hi Jidoka,

Happy to hear you're considering a move from Confluence Server to Confluence Cloud. Many companies are finding the advantages of Cloud appealing, like the reduced administrator overhead and that there aren't ongoing upgrades to consider.

I'm not totally sure I understand what you're asking about when talking about data in-out. Would it be right to say that you're hoping to put a per-user number on the bandwidth requirements that Confluence Cloud would require?

If that's the case, I'm afraid it wouldn't really be possible to provide an estimate. A lot of factors such as the length of a user's browser cache time, the size of each page they're working on, how many pages they're working on, etc vary by user to user and site to site. It might be possible to use a network appliance on your own network to look at how much data is being transferred to atlassian.net and [other domains that are relevant to our Cloud applications.](https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html) But this is something you'd do after-the-fact once Confluence Cloud was already in use; I'm doubtful you could realistically estimate the traffic in advance.

If you meant something else, I'd like to understand a bit more about the what and why in order to try and help.

Cheers,  
Daniel


Tags: cloud

confluence-cloud
Confluence Left Sidebar
Asked by Gabe Belknap:

Hey folks.

Does anyone happen to know how to force hide the left side panel, but only on one specific page?

I am making a Confiform page and I know a user can select to collapse the sidebar, but I would like to force it on just one page.

Thanks in advance

Gabe


Answers:
author: Alex Medved _ConfiForms_
body: Hi

Not really a ConfiForms related question...

Take a look at this page <https://confluence.atlassian.com/confkb/how-do-i-remove-the-side-bar-in-confluence-330796984.html>

Alex

comments: author: Gabe Belknap
body: Thank you!


Tags: confluence-server

server

side-bar
Confiforms: is there a way to return data about the actual fields rather than data in entries?
Asked by Wade Meredith:

Is there a way to get Confiforms to display the data about an *actual field* rather than an entry? For example: can I get Confiforms to return all the field names, labels, descriptions, from a form?


Answers:
author: Alex Medved _ConfiForms_
body: Are you looking to get the form definition details - <https://wiki.vertuna.com/display/CONFIFORMS/REST+API#RESTAPI-Getformdefinition> ?

Alex

comments: author: Wade Meredith
body: Yes! How would I make this display on confluence page?


author: Alex Medved _ConfiForms_
body: Why? :-) Why would you need to do that?


author: Wade Meredith
body: I am building some complex workflows using Confiforms and I want to display a documentation page in the space that lists all the forms with their page ID's, formNames, fieldNames, etc... I have been updating this manually, but it's annoying.


author: Alex Medved _ConfiForms_
body: I believe the best option is to have something implemented via JavaScript and custom scripting

Something like this maybe <https://wiki.vertuna.com/display/TEST/Show+form+definition+in+a+code+macro>


Tags: confiforms

confluence-server

server
Is there an API or DB query to set the SMTP account's password?
Asked by Joe Fiddie:

Confluence Data Center 7.6.0- Looking for a programmatic method of updating the password for the SMTP mail server in our Confluence instance. I have looked through the Confluence API documentation and the setenv.sh properties but did not see anything about it.


Answers:
author: Edwin Kyalangalilwa
body: Hi [@Joe Fiddie](/t5/user/viewprofilepage/user-id/2902516) ,

It doesn't seem possible with API. SMTP information is included in the BANDANA table.

```
SELECT * FROM BANDANA where BANDANAKEY='atlassian.confluence.smtp.mail.accounts';
```

```
UPDATE BANDANA SET BANDANAVALUE='<MODIFIED-XML>' WHERE BANDANAKEY='atlassian.confluence.smtp.mail.accounts';
```


Tags: confluence-server

server
Edit or change the domain in Confluence
Asked by Renato Martin:

Hi,

Is it possible to change your domain in a free plan. For instance, I'd like to change the current domain example.atlassian.net to name.atlassian.net?

Regards,

Renato


Answers:
author: Brant Schroeder
body: You would have to create a new account or moved to the paid plan to make the change on your current account.

<https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html>

comments: author: Renato Martin
body: Thanks!


Tags: cloud

confluence-cloud
Is there a DB query or a CLI to get all the space contributors
Asked by Sramanth Pandeti:

Hello,

We are merging our confluence instances and we are also figuring out a way to merge/add users to the target instance before migrating the spaces. We have only decided to add active users to the target instance such as users who have contributed to a space, users in space permissions and users in groups. I tried to use the space contributors macro but it only displays the email address. I want to find a DB query or a CLI to fetch the space contributors of certain spaces.?

I tried the contributors macro, but it only provided the email address. I want to get the user's username and email address information.

Thanks for your help!


Answers:
author: Avinash Bhagawati _Appfire_
body: Hi [@Sramanth Pandeti](/t5/user/viewprofilepage/user-id/4004743) ,

Thanks for posting your requirement here.

We are from bobswift support team and we have raised support request in our portal. Please signup to our bobswift portal from below link and let us know so that we can add you to the support ticket.  

<https://bobswift.atlassian.net/servicedesk/customer/portal/1/user/signup?destination=portal%2F1%2FSUPPORT-4672>

With the help of Confluence CLI ([https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=server&tab=overview)) you will be able to get the list of users who have created the pages, modified pages ,added the comment and watched the pages in space.

Please find below actions for your reference. In our below examples, EXPERIMENT refers to space key of the space

* To get the list of page authors, please find below action.

```
--action getPageList --space EXPERIMENT --columns "Title,Author" --outputFormat 999 --file authors.csv
```

* To get the list of page modifiers, please find below action for your reference.

```
--action runFromPageList --space EXPERIMENT --common "--action getPageHistoryList --id @pageId@ --columns "1,2,5,7" --file modifiers.csv --append" --continue
```

* To get list of users who commented on pages in space, please find below action for your reference.

```
--action runFromPageList --space "EXPERIMENT" --common "--action getCommentList --id @pageId@ --columns "2,4" --file commentUsers.csv --append" --continue
```

* To get all the list of watchers for space, you can use below action.

```
--action runFromPageList --space EXPERIMENT --common "--action getWatchList --id @pageId@ --columns "5,7,8" --file watchers.csv --append" --continue
```

Also to get the all the users in confluence, you can below getUserList command to get the username along with their email address.

```
-action getUserList --name @all --columns "1,3,4" --file userslist.csv
```

Please let us know if you have any additional questions, we are happy to help you !  

Thanks,  
Avinash


Tags: cli

confluence-server

server
Confiforms - Multi-Select - Seperator
Asked by Gabe Belknap:

Hi folks, happy Monday.

I am building a form, that has a combination of both Multi-Select and Smart Mulit-Select options.

For the Multi-Select, I am able to determine a parameter between multiple values selected a "\|" for example.

I am not able to find the same option for Smart Multi-Selects, which is a challenge when exporting the data from the form where multiple items were selected from the Smart Multi-Selects.

Any thoughts on how to rectify this issue?

Thanks so much


Answers:
author: Alex Medved _ConfiForms_
body: Hi

You will need to craft a custom exporting URL as shown here <https://wiki.vertuna.com/display/CONFIFORMS/Data+Export+tricks+and+hints>

You can always use the <https://wiki.vertuna.com/display/CONFIFORMS/Virtual+functions> to transform the values you show/export as you like

Alex

comments: author: Gabe Belknap
body: Thanks Alex.

I have marked the Allow data export on the Form Definition, as well as created a table view macro inside the Form, enabling export.

When i export the data however, it still looks the same. Is there somewhere in the table view macro that i should be defining how to split the fields? I don't see anything obvious, so appreciate the help.

Thanks


author: Alex Medved _ConfiForms_
body: In the TableView, for example, you can put fields to export in here. And these fields may have virtual functions to transform the values and produce the desired output

![Screenshot 2020-09-15 at 18.07.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/110436iB4A147D7DF61FB25/image-dimensions/274x281?v=v2 "Screenshot 2020-09-15 at 18.07.58.png")


author: Gabe Belknap
body: HI Alex,

Should this macro be within the overall Form Definition that is being used to capture all the data in the form?

Is there a way to confirm if the fields have a virtual function, as it all looks the same to me unfortunately.

Thanks


author: Alex Medved _ConfiForms_
body: No... this is a ConfiForms TableView macro.

And is used to show the data from ConfiForms in an HTML table

See <https://wiki.vertuna.com/display/CONFIFORMS/Multiple+ways+to+show+your+form+data+in+Confluence+with+ConfiForms>

If you are looking to customize the output of an export from admin UI then this is not possible. You have to create your own "view" over the ConfiForms form data


Tags: confiforms

confluence-server

server
How do i edit the navigation menu of a blog?
Asked by Mario Car?:

Hi,

I am currently trying to edit the navigation menu for our blog connected to our "Customer support" space. However i cannot see any option how to do this.

I confirmed i have admin permission and can in fact delete, move, edit and create individual blog posts. Just not edit the nav. menu.


Answers:
author: Tamas Baglyas
body: Hi Mario,

Confluence's Blog post tree isn't modifiable by users, admins, or anyone freely.  
Blog tree/nav order depends only on the publication date that you set when you create the new blog post. Moving a blog post can change space, but not position. Confluence automatically orders the blog post's tree by year, month, and day on descending order. The only way you manipulate the orders to set the publish date at first creation or "modify-hack" it later. But basically Blog post's nav it isn't made for this kinda editing.

Cheers,  
Tam?s


Tags: cloud

confluence-cloud
How do I reorder files in a file list? Not sort. Reorder
Asked by jon.richards:

How do I reorder files in a file list? Not sort. Reorder


Answers:
author: David at David Simpson Apps
body: **Attachments:**

If you mean using the **/attachments** macro to display the attachments for a page, you can edit the macro and change the sort order (ascending or descending).

You cannot reorder them, unless you give them alphabetically ordered names to achieve the correct order (sort by name), or upload them in the correct order (sort by createddate).

![Screenshot 2020-09-18 at 11.01.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/110886i2B1FC117471DE761/image-dimensions/613x475?v=v2 "Screenshot 2020-09-18 at 11.01.47.png")

**Pages:**

If you mean changing the order of the pages in the space, you can grab the page name in the menu on the left hand side and just drag them to reorder:

![Screenshot 2020-09-18 at 11.04.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/110887iC205EA16C1B575C8/image-dimensions/247x490?v=v2 "Screenshot 2020-09-18 at 11.04.33.png")

It will even give you a nice message when the page has moved.

If you mean something else, please describe what a file list is and add a screenshot of where it resides.

comments: author: jon.richards
body: Thanks for the info! The fact I cannot re-order flies except for alphabetically or create date is quite a drawback, but that's the answer I was looking for, thanks again


Tags: cloud

confluence-cloud

file-list
How to login to communitly.atlassian.com using a different email
Asked by Jim Malgieri:

I have a problem. I work for a company and login to Atlassian via my company's email address. FYI: My company uses Jira Server.

Last week a friend of mine, who knows I work with Jira, asked me if I could login and look at his Jira Cloud installation and help him out. So I logged in using my personal email address.

Now, any time I try to login to the this community, I'm asked if I want to login via my my non-work email. I'm not given any other choice but the one email and I can't get back to my work account. How do I switch login accounts?

Thanks,

Jim


Answers:
author: Kris G _Alacriz_
body: You should log out from your personal account on Atlassian site (top right corner, typically) and log back in using the company id. That should be intuitive.

If that does not work, please post what you encounter in detail here.

Good Luck,  
Kris

comments: author: Jim Malgieri
body: Thanks Kris. I'll give it a try and let you know how it goes.

------------------------

OK - I never even knew there was a "log out" up there . . .duh.

Thanks.


author: Jim Malgieri
body: So - I logged out and when I clicked "Login" it automatically took me back to this account.


Tags: confluence-server

login

server
Change from version 6.15.8 to 7.7
Asked by Maury:

Hello good afternoon;

<br />

I have a question about a possible version upgrade in Confluence, we currently have Confluence version 6.15 and the latest version is 7.7

?Can we upgrade from version 6.15 to 7.7 or do we have to go through a previous version before going to the latest version?

Thanks a thousand in advance  
a greeting


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Maury](/t5/user/viewprofilepage/user-id/2562125)

You should be able to. Take a look at the upgrade path on this page: <https://confluence.atlassian.com/doc/confluence-upgrade-matrix-960695895.html>

Ravi

comments: author: Maury
body: Hi Ravi,

I repeat the above.  
Thank you very much for answering, you do a great collaborative job.

Saludos


author: Kris G _Alacriz_
body: As per the below Atlassian documentation, you should upgrade directly from 6.15 to 7.7 :

<https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html>

Before you do so, please make sure you read and understand the Related content on the right side of the page. Ensure you take a full back up of your Confluence and attempt the upgrade on a test environment first.

Here are some more useful links:

<https://confluence.atlassian.com/doc/confluence-upgrade-matrix-960695895.html>

<https://confluence.atlassian.com/doc/confluence-7-7-upgrade-notes-1004960924.html>

I hope this helps!

best,  
Kris

comments: author: Maury
body: Hi Kris,

Thank you very much for answering, you do a great collaborative job.

Saludos


Tags: confluence-server

server