youngmon/atlassian-qna huggingface dataset:
I need to find a page that the error is telling me already exists, how do I do that?
Asked by Bounta Nomichith:

I need to find a page that the error is telling me already exists, how do I do that? I'm guessing someone else created the page, but I cannot find the page within Confluence at all.


Answers:
author: Davin Studer
body: It sounds like you are trying to create a page, but there is already a page with that title in your space. Page title must be unique within a space. If you want to find the page that already exists you can use the search feature to find it. If you are on a self-hosted version of Confluence certain older versions had a bug that would not let you create a page if there was a page with the same title in the space trash. So, if you are on an older version of Confluence and cannot find the page via search there might be one in the space trash bin with the same title.

comments: author: Davin Studer
body: Did that fix the issue?
Getting Started with Scroll Viewport
Asked by Mary Norman:

We just started a trial for Scroll Viewport to use in conjunction with our Confluence server environment. Unfortunately, my colleague and I are technical writers and do not have a Web development background. However, we are willing to learn so we can customize our help center theme. Can anyone offer suggestions on how to get started or where we can get training resources online? Thanks in advance.

Mary


Answers:
author: Mary Norman
body: Hi Thomas --

Thanks for your quick response. I have read all of the documentation in your help center and it did help me set up my viewport and configure the basic settings. However, understanding the code behind each viewport and how to modify it is a bit tricky for someone without a technical background. I am going get my hands dirty and dig more into the code and see what I can learn. Thank you.

Mary


author: Thomas Rough _K15t_
body: Hi Mary,

Thanks for your post. I am glad that you have decided to evaluate our app, Scroll Viewport. Have you taken a look at our [K15t Software Help Center](https://help.k15t.com/scroll-viewport/latest/scroll-viewport-documentation-125708693.html) for further information on getting started with theme development in Scroll Viewport?

The online manual in the Help Center should provide a good starting point for configuring your first Viewport.

If you come across any issues or have any specific questions in regards to customizing your own Help Center theme, you can also reach out to us via support@k15t.com. We can then go into further detail on any topics that you may be experiencing issues with.

Cheers, Thomas (K15t Software)


Tags: confluence-server

scroll-viewport

server
only text is visible after installation
Asked by Teproma:

Hello,

when the setup of confluence is finished (windows) only text is visible in the browser after confluence started. no design. no buttons. nothing. only text. anything else seems like its working. the connection to the postgresql db seems ok.


Answers:
author: R. Fuerst
body: Hi Sven,

Typically this issue occurs if the user running Confluence does not have the correct permissions to the Confluence home folder, though there can be other causes. I suggest looking at the "Cause" section of the documentation below to rule out one of the causes:

* <https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html>

If you change the file permissions, you'll need to restart Confluence after to ensure you're loading it fresh. If that doesn't help, please refer to the logs in the directory below to see if there are any error messages after the startup:

* \<Confluence-Home\>/logs/atlassian-confluence.log

The home folder is defined in \<install\>/confluence/WEB-INF/classes/confluence-init.properties file.


Tags: confluence-server

server
Anonymous user able to see Space settings
Asked by Yaro Shevchenko:

I enabled Global anonymous user access

I enabled ++View only++ to the space for anonymous users.

When I log in as an anonymous user I can see space settings along with space pages.

How to avoid this?

Thank you.


Answers:
author: Victor Mutambuki
body: Yaro,

You sent a link. If you're using a Mac, press Command + Shift + 4. Then upload and attach.

Victor

comments: author: Yaroslav Shevchenko
body: We can relax and start looking for better solution:

Here is the answer from Support

Thank you for contacting Atlassian Support!

At this moment hiding the Space tools and the Sidebar in Confluence Cloud is not possible.....

and two paragraphs on how great and caring Atlassian is.


author: Victor Mutambuki
body: Good luck


author: Andrea Wadsworth
body: So just to confirm - this isn't possible?

![Confluencesettings.png](https://community.atlassian.com/t5/image/serverpage/image-id/29761i91847BC30A5A107E/image-dimensions/777x395?v=v2 "Confluencesettings.png")


author: Victor Mutambuki
body: yaro,

Can you please take a screenshot?

As far as i know, only space admins can see the settings. A screenshot would give a better picture.

Victor

comments: author: Yaroslav Shevchenko
body: Here is screenshot.

<https://1drv.ms/f/s!Al5RK6FO2SiwuC4vzsq8yCyTzWCT>


Tags: anonymous

permission

space
Confluence site: Errors on reporting errors, also errored.
Asked by Ian Smith:

<http://confluence.atlassian.com/display/JIRA/Installation+Troubleshooting+Guide>

Feedback form is broken.

Feedback intended: broad topics, like "Installation Troubleshooting Guide" should say more than just "Windows XP unzip doesn't work." I'd like a broad overview of startup, what the potential bugs are at each stage, and a reference to specific fixes for specific bugs, or categories of bugs. I did not click a link titled, "JIRA Installation and Troubleshooting Guide for XP."

![Screenshot from 2018-07-05 10-44-34.png](/t5/image/serverpage/image-id/26209iCA5DBB61342BEA9B/image-size/large?v=v2&px=999 "Screenshot from 2018-07-05 10-44-34.png")


Answers:
author: rachel gomez
body: You may encounter errors on the entire report, or on a specific report object.

Report Errors

screenshot showing report error indicator  
Report errors are indicated by a red bar above the report header. Click on the bar to display the error text.

Note:The most common cause of a report error is two overlapping report objects. To correct the error, make sure that the report objects do not overlap with one another.  
Report Object Errors

<br />

screenshot showing report object error  
Report object errors are indicated by a red X in the upper left corner of the report object. Place your mouse over the indicator to display the cause of the error. Possible causes include:

The data source connection for the report object is no longer valid (for example, it may have been deleted).

This may help you,

Rachel Gomez


Tags: atlassian-support

feedback
Export to PDF cuts out russian chars
Asked by Sergey Sheypak:

Why? All russian chars were cut out!


Answers:
author: Sergey Sheypak
body: It's insane :))) Just generate PDF in 2018....

comments: author: Steven F Behnke
body: I don't disagree, I am just pointing out the solution as I understand it -- I've run into similar issues so I knew that this was the right article to post.


author: Sergey Sheypak
body: Thanks for sharing the knowledge, Steven.


author: Steven F Behnke
body: Happy to help


author: Steven F Behnke
body: <https://confluence.atlassian.com/doc/create-a-pdf-in-another-language-175473.html>

If you're on Confluence Cloud, you may need to work with their Support team.
Since the Word macro does not seem to work, how can I view my Word file in Confluence?
Asked by Ritinder Kaur:

Since the Word macro does not seem to work, how can I view my Word file in Confluence?


Answers:
author: Ritinder Kaur
body: Okay...I downloaded the Word document from my Drive *again,* and used the Word macro. Now it works.

Thanks for the effort to help me here, Davin!


author: Davin Studer
body: When you say it isn't working what do you mean by that? Is there an error? Do you just not see anything? If you could supply a screenshot of your issue that would be helpful.
Confluence not allowing me to save filters
Asked by Doug Ancil:

I have a custom filter that I am trying to save in confluence. It is a simple SQL query. Code check verifies that there are no code errors in my query, but when I attempt to save it, it will save the name but not the query. I have tried this in 4 different browsers (Opera, Safari, Chrome \& Vivaldi) and I am on a Mac running High Sierra, 10.13.5. The query is as follows:

project = ITS AND status in ("In Progress", "In Review", Open, "Ready to Deploy", Reopened, "To Do", "Waiting on Information") AND assignee in membersOf(IT-SUPPORT) AND type not in (Folder) AND assignee = dancil ORDER BY updated DESC

Any help would be appreciated.

Thanks


Answers:
author: Davin Studer
body: You must run the JQL once before it will allow you to save the JQL as a filter. FYI, "**assignee in membersOf(IT-SUPPORT)** " and "**assignee = dancil** " is redundant. Since you are limiting to a specific user you would not need "**assignee in membersOf(IT-SUPPORT)**".

comments: author: Davin Studer
body: I should mention that the above answer is if you are trying to actually save this as a filter in Jira. If you just want to put the JQL into the Jira macro in Confluence then you still need to run it by clicking the magnifying glass icon before the insert button will be enabled.


author: Doug Ancil
body: Davin,

Thank you for that answer. I wasn't aware that you needed to run the JQL first. That worked.

comments: author: Davin Studer
body: Glad that worked. Please remember to mark the question as answered. Thanks.


Tags: confluence-server

filter

jira-core

jql

server
I have leverage the page properties macro and report but it only shows 1 row. How do I get more rows
Asked by Christy Gurkin:

Currently I leverage the page properties macro and page properties report, but it only shows one row. I would like more rows to display on the other page and only certain columns. The columns piece works, just missing multiple rows. Suggestions?


Answers:
author: Davin Studer
body: The page properties macro is mean for key/value pairs to be rolled up in the page properties report macro. But that doesn't mean you couldn't nest a table within the table that you put in the page properties macro..

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/26254i26A9D4C987D6B03E/image-size/large?v=v2&px=999 "Capture.PNG")
How to import a backup without overwriting settings
Asked by David Gall:

Hello all,

I'm in the process of upgrading our Confluence install to latest. The new machine is configured, and now I'd like to import a backup from the existing site. The catch is that I don't want it overwriting all of my new configuration settings, only the articles/attachments/comments.

How can I make this happen?


Answers:
author: Igor M.
body: Hello,

If you want your new instance to remain as is, you can migrate spaces one by one (depending on how many spaces you have). Otherwise your only option is to save main configuration files, like server.xml and others, save all WebUI customisations , like customer HTML and Stylesheet and then re-apply them after restore is complete.

Regards,

Igor


Tags: confluence-server

server
Removing Confluence from a user, removes his group !
Asked by Alain Goodarzi:

I have a DEV group with some users and it is working fine for all members.

Newly I have added a new user, but when I add him to the DEV group, Jira and Confluence both activate for him.

If I try to un-check the Confluence checkbox, the group DEV also removes from his account.

I have tried from othet paths, anyways if I remove Confluence from this user application, he will remove from DEV group as well. It seams user need to have both Jira and Confluence access to be able to be added to the DEV group.

What I am missing here?


Answers:
author: R. Fuerst
body: Hi Alain,

Based off the information you've provided, it sounds like you're running Confluence and Jira Cloud. It also sounds like the DEV group was configured to have default access to both Confluence and Jira. When you add a user to the DEV group, they get both app access because of the default.

Moving forward, I suggest changing the DEV group to one application default, or add the user to a different group. You can read more about managing groups and users in Cloud in the documentation below:

* <https://confluence.atlassian.com/cloud/manage-groups-744721627.html#Managegroups-default>
* <https://confluence.atlassian.com/cloud/manage-application-access-744721629.html>

I hope that information helps!


Tags: jira-software
Can I convert text in a template to Instructional Text?
Asked by Jon Watson:

I'm using Confluence 6.10.

I have a Confluence page/doc we want to turn into a template. I've created a template in my personal space and copy/pasted the content from the doc into the new template. We have some text which should be converted to Instructional Text, but I can't seem to convert text to Instructional Text or copy/paste text into an Instructional Text block.

Am I missing something, or do I really have type all this text in again?


Answers:
author: Davin Studer
body: You should be able to cut the text and paste it into an instructional block. I'm able to do it in my Server and Cloud environment.

comments: author: Jon Watson
body: So the problem I'm having is that I can't seem to paste (CTRL-V) copied text into the Instructional Text once I've created it. I can paste the text to other parts of the page (e.g. regular paragraph) or outside the browser to other apps, so I know there is data in the clip board.  
I'm wondering if this is a browser compatibility problem.... I've been using FireFox 61 / 64-bit on Windows 7. I was meaning to try it on Chrome or IE, but haven't had a chance.


author: Davin Studer
body: Yep, it's Firefox that is the issue. It works with Chrome. Not sure if it is a Firefox bug or a bug with how Confluence work with Firefox, but either way I see the same behavior in Firefox.


author: Jon Watson
body: Thanks for confirming that something really is wrong / I'm not just doing something dumb! :)


author: Ritu Sangha
body: Do you seriously expect me to 'pre-edit' everything before adding it to confluence!!!!!!!!!!!!

I have seriously had it with the rigidity of this application.  
Why can't you allow me to choose the font size and line spacing in the tool bar like all Mature applications?


author: Bob MacWilliams
body: The limitations and quirks of this app drive me crazy. You can easily waste hours trying to do something uber simple like paste into an instructional text block. Terrible.


author: Bir? B?lint S?ndor
body: Hi [@Jon Watson](/t5/user/viewprofilepage/user-id/1600086),  
[@Davin Studer](/t5/user/viewprofilepage/user-id/781467)'s soluition works well if you know a litte tweak.  
Make sure to replace all the paragraph breaks in your text with line breaks .  
(You can do it quickly in Word -\> Find what: '\^p' and Replace with: '\^l')  
Then you can paste your text as instructional text.

// How it works:  
If you type something in the instructional text block and hit *Enter* , the block breaks/ends. But if you press *Shift+Enter*, the block continues in the next line. And this is what you need.

comments: author: Jon Watson
body: Thanks for that tip.... I don't think it is my specific problem, but it is useful/good to know.


Tags: cloud

confluence-cloud
Upload XML as attachment to confluence using REST API and pyCurl
Asked by Aby12345:

Hello Brethren,

I am trying to upload an xml file to confluence REST API using pyCurl as below. While using this I get a 400 Bad request error from the server. My other pyCurl code to update the page works fine with the REST API. Please help me resolve. Below is the code

```
def upload_files_to_confluence(pageId,filepath):
    b = io.BytesIO()
    c = pycurl.Curl()
    url= config['RESTURLS']['CONFURL'] +"rest/api/content/"+pageId+"/child/attachment"
    c.setopt(pycurl.URL, url)
    c.setopt(pycurl.WRITEFUNCTION, b.write)
    c.setopt(pycurl.CAINFO, certifi.where())
    c.setopt(pycurl.PROXY, config['CERTIFICATES']['PROXY'])
    c.setopt(pycurl.SSLKEY, config['CERTIFICATES']['SSLKEYPATH'])
    c.setopt(pycurl.SSLCERT, config['CERTIFICATES']['SSLCERTPATH'])
    c.setopt(pycurl.USERPWD, config['AUTH']['USERNAME'] + ':' + config['AUTH']['PASSWORD'])
    c.setopt(pycurl.POST,1)
    c.setopt(pycurl.HTTPHEADER,['Content-type: text/xml; charset=UTF-8','X-Atlassian-Token : no-check','Accept-Language: en'])
    c.setopt(pycurl.HTTPPOST, [("testResults", (c.FORM_FILE, filepath,pycurl.FORM_CONTENTTYPE,"text/xml",pycurl.FORM_FILENAME, "testResult1"))])
    c.setopt(c.VERBOSE, True)
    c.perform()
    c.close()
    response_body = b.getvalue().decode('UTF-8')
    print(response_body)
```


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Feel free reuse this method or library

<https://github.com/AstroMatt/atlassian-python-api/blob/master/atlassian/confluence.py#L256>

Cheers,

Gonchik Tsymzhitov


Tags: curl

python

rest-api
advanced Color Schema in Confluence Cloud
Asked by David Thielheim:

Hi all,

i know from Confluence Server that i have the ability to change the color of many items like highlighted menu item, search field background, highlighted menu item and so on.

In the cloud version i can change only two items text/icons and background which doesn't fit my requirements.

Anybody knowing, whats going wrong?

Thanks,

David


Answers:
author: Kimberly Deal _Columbus ACE_
body: Hi [@David Thielheim](/t5/user/viewprofilepage/user-id/1599277)  

It isn't possible to customize the look and feel of spaces in Confluence Cloud:  
<https://confluence.atlassian.com/confcloud/restricted-functions-in-confluence-cloud-734070955.html>

These are the customization you can make:  
<https://confluence.atlassian.com/cloud/customize-your-site-873871355.html>

comments: author: David Thielheim
body: Many thanks kimberlay! Ok than, in the meantime, i have to stay on my OnPrem installation until more costumization will be available ind the cloud solution


author: Kimberly Deal _Columbus ACE_
body: [@David Thielheim](/t5/user/viewprofilepage/user-id/1599277)

That is one of the many reasons we are staying OnPrem too. That plus the attachment limit. I hope they are able to get it closer to the OnPrem solution too. Though if you are looking to get out of managing the server side. There are partners that will remote host the OnPrem solution for you.

If you would click the grey check next to the upvote, to mark the answer as an accepted solution, would be much appreciated.


Tags: cloud

confluence-cloud
Pictures are not being displayed in blog for selected users (CDN issues)
Asked by Tatiana Sedneva:

Issue related to Atlassian blog image attachment displaying.  

For several weeks now, there has been reported the issue with displaying pictures in the Atlassian blog. Pictures do not load, relogging into Atlassian does not make any difference nor using other browsers help. It only occurs for some users while others can see the pictures with decent loading time.  

More information: According to the requests in the network tool, if a user uses the URL to display the image directly in the browser it works which implies that it is not just a permission problem. The problem seems to be the matter of CDN.

There are two screenshots attached, "log issue" is the browser log with the blog image request that is not working.

Would appreciate if any action related to this bug will be taken or any instructions what can be done by users themselves to resolve the issue are provided. Thank you!

![Log2 issue.png](/t5/image/serverpage/image-id/26170i7B8AEA9C6876193F/image-size/large?v=v2&px=999 "Log2 issue.png")![Log issue.png](/t5/image/serverpage/image-id/26171i2990FD0C294C2315/image-size/large?v=v2&px=999 "Log issue.png")


Answers:
author: R. Fuerst
body: Hi Tatiana,

It looks like this question might be better suited for our Confluence Cloud support team. I went ahead and created a ticket on your behalf so that our team can assist. Please check your email for updates!

Thanks,  
Rachel

comments: author: Tatiana Sedneva
body: Hello Rachel,

Okay, thank you! Will follow the progress related to the issue.

Best regards,

Tatiana.


Tags: attachment

blog

cdn

cloud

confluence-cloud

display

image
"Failed to add entry to queue" on adding a label to a page
Asked by Andrew Barnes:

Hi,

We've been running Confluence 6.9.1 for a few weeks with out this issue.

Since yesterday we can no longer create new pages from any template that includes a label by default. Such as 'Product Requirements' template will include 'requirements' label.

The page can be created, but it can not be saved until the label is removed. The error I see from users perspective is:
> Unable to communicate with server. Saving is not possible at the moment.

on removing the label/s, the page saves OK.

Similarly, for an existing page I can no longer add a label, in the label window I can select existing labels but on clicking "ADD" I get the following error:
> com.atlassian.confluence.api.service.exceptions.ServiceException: Failed to add entry to queue

Thus I believe the issue I have here is within the labels.

I do not know what has changed. I have recently installed the Multi-vote plugin, and as part of problem solving have since disabled that plugin - which made no difference.

I have checked the database configuration as per:

<https://confluence.atlassian.com/conf69/database-setup-for-sql-server-950285437.html>

which looks correct.

I do not use collaborative editing (stuck on IIS 6.0).

Any thoughts or suggestions?

Thanks,

EDIT: Confluence logs, from the point of clicking "ADD" in the label dialog.

[https://paste.fedoraproject.org/paste/PeZAhaUXsC5zjxuG1yYOjA](https://paste.fedoraproject.org/paste/PeZAhaUXsC5zjxuG1yYOjA "Pastebin containing Confluence log")


Answers:
author: R. Fuerst
body: Hi Andrew,

Thanks for attaching those logs - they were super helpful! It looks like this is the error that's causing the issue:

```
Caused by: org.springframework.dao.DataAccessResourceFailureException: Failed to read id for journal 'main_index': For input string: "      "; nested exception is java.lang.NumberFormatException: For input string: "?
```

This can be caused by a corrupt index and 'main_index' file which can happen sometimes after an upgrade. To fix it, please follow the guide below:

* <https://confluence.atlassian.com/confkb/exception-when-creating-or-deleting-page-683181903.html>

Hope it helps!

Rachel

comments: author: Andrew Barnes
body: Thank you Rachel for your help, and for highlighting the key information in the logs.

I followed the how-to linked in your link:

<https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html>

I've removed those index and journal directories and re-index confluence - the problem is now resolved.

Thank you.


author: Fabian Rapetti
body: This guide also worked for us.

Thanks for sharing.

Fabian


author: Stefan Feldmann
body: I had the same issues and could solve them with this guide.

Thank you for this guide.

Stefan


Tags: confluence-server

label

server
Can I link a task list to a spreadsheet?
Asked by Annabel Pemberton:

I am using a Confluence page for onboarding and would like completing all the tasks (ticking all the task list) to result in updating a spreadsheet or add the users name to a list.   

I know how to insert a task list, the main issue is just whether the final box tick could lead to the action of adding that users details to a list to prove they have onboarded.

Thanks in advance!


Answers:
author: Victoria
body: There is no native functionality that supports this particular use case, you would need to write a custom plugin to enable this functionality.


Tags: confluence-server

server