youngmon/atlassian-qna huggingface dataset:
Jira Integration with ATT Control Center
Asked by Patrick Poelma:

Has anyone connected Jira with ATT Control Center with API. Can you please assist. Im new to API.


Answers:
author: Allan Maxwell
body: Have you added the API Client in ATT Control Center and, if so, what error are you getting?

comments: author: Patrick Poelma
body: Im not familiar with API really at all. Do I need software in between them for the calls? Meaning do i need to a scripts that run on a server that will pull info from Jira and push to Control Center?


author: Allan Maxwell
body: The absolute most simplest thing you can do use Postman or Curl to execute a single API call directly from your browser.

What is the overarching purpose of the integration?


author: Patrick Poelma
body: Ultimately I want a ticket to be created in jira for activate and deactivate and it does it automatically.


Tags: integration

rest-api
Cycle Increment not defaulting to the Current CI randomly
Asked by Theodore Gill:

Program \> shows active cycle increment \> Program Board \> shows correct cycle increment \> Starred \> Status Report \> shows active cycle increment \> Starred Program Board \> Incorrect Cycle Increment Selected \> not defaulting to the In Progress Cycle Increment -- it's defaulting to a Done Cycle Increment.

This seems to be happening randomly when you switch between views.


Answers:
author: Jamie Giantonio
body: [@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486) if i understand correctly what you are saying is when navigating from page to page Jira Align is showing the screen based on you current selections in your "sidebar" (aka where you select the portfolio/program/team and which increments you want to see.) When you navigate to a starred page, it is not showing the same selection in your sidebar. This is because the starred pages that you have stores the page as well as the scope from your side bar.

In my example, both starred pages are Epics for the Mobile program but the top one is just PI-7 and the bottom one is PI's 5, 6 \& 7.

![starred.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/304949i02858B3164B6E345/image-size/large?v=v2&px=999 "starred.jpg")

Hope this helps


Tags: cloud
Work tree initiative count number after narrowing to CI still includes all CI's.
Asked by Theodore Gill:

Work tree - Narrow to Program and Cycle Increment - under Program Backlog -- Initiative -- Items count is from all Cycles -- why doesn't this number reflect just the Narrow to Program and Cycle Increment count?


Answers:
author: Jamie Giantonio
body: [@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486) if you are using the "top down from initiative" view and selecting Narrow to Program and Program Increment, only the child items are affected. When toggling this on/off you should see a difference in your story counts.

From the [Help page for work tree](https://help.jiraalign.com/hc/en-us/articles/360013626413-Work-tree-report-views): To narrow your work tree report results, switch on the Narrow to Program and Program Increment toggle in the upper-right corner:

* The toggle is available when using the Top-Down, Team, and Theme Group views.
* ++**When the toggle is switched on, only those child items that belong to the selected PI and program are shown**++
not able to see velocity or sprints populated for upcoming PI
Asked by manish a:

I am not able to see velocity or sprints populated for upcoming PI. Its coming for current PI.

![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/304797iBEF5D767F26D855A/image-size/large?v=v2&px=999 "screenshot.png")


Answers:
author: Jennelle Stearns
body: [@manish a](/t5/user/viewprofilepage/user-id/4541675) When you are mentioning sprints, etc being populated, have you clicked on the programs and entered the team information? The information entered for the team sums up to the program level. If you are trying to add the anchor sprint values, those can't be populated unless you have created the anchor sprints for the upcoming PI.


author: manish a
body: Attached screenshot after going to indiividual teams.

for points per sprint if i manually select "points per sprint" and sprints in the dropdown. then only it comes.

![screenshot 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/305137i06DD92C2040334BE/image-size/large?v=v2&px=999 "screenshot 2.png")
How to create automation rule: If Assignee= X, Team = Y
Asked by Maria Jose Villota:

**User story:** As a Jira user, I want the ability to set up an automation rule that changes the Team field value when the assignee changes, so that I may save time.

If assignee = X, Team = Y

**Context:**I have users divided into different Teams and if the assignee of an issue changes, I want Jira to automatically change the Team field as well. For example, Sally is on Team A and if she is the issue's assignee, the Team field value should be Team A. I looked at the Automation options and don't see a way to do this, does anyone know how to do this?


Answers:
author: Bill Sheboy
body: Hi [@Maria Jose Villota](/t5/user/viewprofilepage/user-id/5447666) -- Welcome to the Atlassian Community!

Is this for a "team" in advanced roadmaps, or something else?

At this time, there is no REST API function to get the team for a specific user for advanced roadmap. Here is the suggestion to add that: <https://jira.atlassian.com/browse/JSWCLOUD-20360>

And so I believe the rule you describe could only be implemented if you hard-coded all of the user and team relationships in the rule. With only a few dozen users that might not be possible in a rule. Using a lookup table, up to 300 users could be handled. Regardless, this would be a difficult rule to maintain.

Kind regards,  
Bill


author: Joseph Chung Yin
body: [@Maria Jose Villota](/t5/user/viewprofilepage/user-id/5447666)

Welcome to the community. You can setup automation rule using Automation for Jira in your env where when the Team field changes value then update the assignee of the issue.

The triggering event will be "Field value changed", then add in your condition criteria, and finally performs the edit issue action automatically.

Here are the references on Automation for JIra -

<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/> (Cloud env)

<https://confluence.atlassian.com/automation> (Data Center on-prems env)

[https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20\&sortKey=name\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC) (sample templates of automation rules)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Maria Jose Villota
body: [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) Thanks for the warm welcome and for your response!

The automation I'm trying to implement is "when the Assignee value changes, then update the Team field". Not the other way around. It seems like "Team" is not a supported field under Automation so I guess there's no solution to this use case just yet.


Tags: jira-software

jira-software-cloud

jira-software-server

portfolio-for-jira-unknown-hosting-type

unknown-hosting-type
How do I add Task to the issue type hierarchy for Jira Plans?
Asked by Stefanie Merkel:

The help article (<https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/>) states that "By default, Jira is set up with 3 levels of issue type hierarchy: **Epic** (level 1), **Story** (level 0) and **Sub-Task** (level -1). You can modify these levels to better reflect how your teams work.". I would like to replace "Story" with "Task". We're not using stories on this board. Our hierarchy is Initiative \> Epic \> Task \> Sub-task.

Ultimately, when I select "Create issue" link on the top of Jira Plans board, I would like Task to be an option. I think this limitation above is preventing me from doing this. Any ideas how to set this up?


Answers:
author: Mikael Sandberg
body: Task is on the same level as Story and you should be able to select it as long as the project have task added as an option in its issue type scheme.

What you see when clicking on the Create issue in a plan is the Level name, not the issue type name. Once you click on Story for example you have the option to select the issue type that associated with the that level.

![Screenshot 2024-03-05 at 11.14.13?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310355i8538A2E08E55CF04/image-size/large?v=v2&px=999 "Screenshot 2024-03-05 at 11.14.13?AM.png")

comments: author: Stefanie Merkel
body: Thank you!


author: Stefanie Merkel
body: Issue resolved. Once you select Story. Go to the row that has been inserted in the Jira Plans listing and select the first icon. It should give you options for Bug or Task (or others depending on your setup). For my situation, I will change it to Task and give it a name. Then it will save as a Task.


Tags: cloud

hierarchy

issue

issue-type

plans

portfolio-for-jira-cloud
When I create an Initiative or Epic from Jira Plans, it doesn't assign a unique card number
Asked by Stefanie Merkel:

I'm in Jira Plans. My project's cards have the prefix PBA. I created a Plans view that has my Initiatives, Epics, Tasks displayed. When I select the "Create Issue" link at the top of the Jira Plans view, there is a pulldown where I need to select "Initiative, Epic, Story". ok, I select Initiative, there is a box where I need to "Find projects". It only lists my project, so I select it. It then creates an Initiative at the bottom of the Plan. I enter in a name \& press return. The new initiative's card is called "PBA" (not PBA-### where # indicates a number). The initiative link just goes to my PBA board - not to a unique card. The same thing happens when I create an Epic from the Jira Plans board.   
My question: Is there something set up wrong? I have view and edit access to this Plans board. What I expect is to be able to create an Initiative or Epic or Task/Story from the Jira Plans "Create issue" link.  
My workaround: I have to go to the Jira board view and create an Initiative there, Then select that Initiative and create an Epic (so they are parent-child relationship). Once I refresh the Jira Plans view, the new Initiative and Epic show up at the bottom \& I have to drag it to where I want it in the list.


Answers:
author: Joni Johnson
body: When you add items from Plans, the Review Changes button in the upper right turns blue and shows the number of changes made. Are you seeing the Review Changes button after you add the PBA? If you are not seeing the review changes button, move your mouse over the the line above the column headers to see the expand/collapse buttons. Make sure that you are showing the entire header. Click Review Changes which will then create your PBA with a unique ID. If you have required fields, the create issue screen will display for each newly created item.![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/310364iB1ABB504ADF03125/image-size/large?v=v2&px=999 "image.png")


author: Stefanie Merkel
body: Issue resolved. After you make any changes to your issues or create issues inside plan, you would need to save the changes to apply them inside Jira.

Yes, the changes made in Jira tickets inside the plan are not automatically saved in Jira. The plan is like a separated module, and you can imagine the changes inside it as draft, to plan the things before applying them inside Jira tickets.


Tags: cloud

plans
How advance planning work and how we can earn points
Asked by Nawazish Ali:

In this product of Atlassian community what will the task and how we know the earned and how we can withdraw money of earning


Answers:
author: Ste Wright
body: Hi [@Nawazish Ali](/t5/user/viewprofilepage/user-id/5443173)

Not sure why you're referring to here - can you clarify?

There's no monetary compensation for using the Atlassian Community, this is a community of volunteers who ask/respond to questions, and post articles and discussions about Atlassian's products.

Were you directed here from somewhere else?

Ste
Roll-Up Dates in Program View
Asked by Alison Clough:

We have been in the process of adopting Advanced Roadmaps. We are on Data Center. We started to play with Program views which roll-up multiple Plans. I noticed today that issues won't display on the timeline view in a Program when the issue in the plan is using roll-up dates. Has anyone ran into the same issue? If so, are there work arounds?


Answers:
author: Joseph Chung Yin
body: [@Alison Clough](/t5/user/viewprofilepage/user-id/2945100) -

It is my understanding the functionality of roll-up dates at the Program view is not available for the product, this feature is only associated at the plan level.

However, you may want to contact Atlassian Support (<https://support.atlassian.com>) for further inquiry and possible solutions on the product.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Crystelle S
body: I think this is more the issue - I noticed today ++that issues won't display on the timeline view in a Program++ when the issue in the plan is using roll-up dates. - do you know why that would be?

I wasn't sure myself whether this was the actual issues that created the rollup in the Plan or if the issue in question (possibly an epic or above) is just not appearing.


author: Alison Clough
body: Issues above the epic are displaying on the Program view, but only if the Target Start/End is populated. If the Target Start/End is a roll-up date then the issue doesn't show. We were thinking about creating an automation to populate the Target Start/End based on the roll-up date but are not sure where that roll-up date is being stored and if it is even something that can be referenced via automation.


author: Crystelle S
body: Is there something in your issue sources that would constrain that? something relating to those fields like a time period??


author: Crystelle S
body: From what I understand standard issue types are not included in the program version of AR.


Tags: data-center

portfolio-for-jira-data-center

portfolio-for-jira-server

server
Resource planning using advanced roadmap without sprints
Asked by Kulkarni_ Vaishnavi:

Hello dear community,

My team works with parallel projects with shared resources and we are tracking work on separate jira projects for each topic. We do not work in sprints, it's mostly kanban and also there is no practice of using story points. However, as a project manager I wish to plan my shared resources better and their time against Tasks from different projects.

Using advanced roadmap, is it possible for me to plan my resources by hours? Is there any alternative options for me with which I can achieve this? TIA


Answers:
author: Svitlana Samotis _Reliex_
body: Hi [@Kulkarni_ Vaishnavi](/t5/user/viewprofilepage/user-id/5434963)

I would suggest you try out our add-on [ActivityTimeline](https://marketplace.atlassian.com/apps/1220860/activity-timeline-resource-planning-time-tracking?tab=overview&hosting=cloud). It is designed to address challenges like yours.

It provides detailed resource planning features that allow you to plan your shared resources more effectively across different projects:

![image-20230601-125932.png](https://community.atlassian.com/t5/image/serverpage/image-id/307710i1C158E7AD1EFB6C8/image-size/large?v=v2&px=999 "image-20230601-125932.png")

With our tool, you can assign tasks to your team members and allocate hours to each task, giving you a clear view of your [resource allocation and availability.](https://www.youtube.com/watch?v=ndoMpFGEFMg)

If you have any questions or would like[a demo of ActivityTimeline](https://activitytimeline.com/schedule-demo), please feel free to reach out.

Svitlana, ActivityTimeline team


Tags: cloud
Jira tickets created from Advanced Roadmaps are not in ascending numerical order based on rank
Asked by Jeff Levy:

I am a big fan of the Advanced Roadmaps. We use it to quickly build our plan, assign tasks, and dates. But when I click review changes to actually turn the line items into real jira tickets, it seems to create it from the bottom up (i.e. the last task has the lowest jira ticket number, which is counter intuitive). I have tried sorting the tasks to make sure that they are in the correct order, but the numbering still comes out the same (backwards). Is there a setting that I am missing?


Answers:
author: Geethanjali R
body: Hi [@Jeff Levy](/t5/user/viewprofilepage/user-id/3061550)

I tested this on my end and yes, when saving the Issues created on an Advanced Roadmap plan back to Jira, the Issue created last on the Plan would be created first in Jira. And it assumes the lowest Issue key number.

As and when the Issues are created on the plan, they're added to the placeholder "Review changes". And when the changes are saved to Jira, the Issues are created in LIFO order.

There is no setting to change this and it looks like it is designed to work this way.


Tags: advanced-roadmaps

data-center
Embedding Jira Roadmap into Confluence Error
Asked by Jelena Bebic:

I want to embed my Jira Roadmap into Confluence but I get the following error. How can I fix it? I'm using Jira 9.11.3 and Confluence 8.5.4.

Thank you :)


Answers:
author: Negin Nafari
body: It might be useful for you to check if you are impacted by this bug

<https://jira.atlassian.com/browse/CONFSERVER-92661>


author: Matt Parks
body: Have you set up the Application Links between Jira and Confluence? If so, I'm assuming that you're using the 'Advanced Roadmaps for Jira in Confluence' macro.

When getting the link from the Roadmap, you have to click on the 'Share' button, but then, instead of copying the link, make sure that the 'Confluence' button is selected. After that, you can generate the link and put it in the macro in Confluence.

![Plan Link.png](https://community.atlassian.com/t5/image/serverpage/image-id/307474iFDF139BA678179E4/image-size/large?v=v2&px=999 "Plan Link.png")

comments: author: Jelena Bebic
body: Thank you, Matts! That's how I tried to embed it but it didn't work.

At the backend I get the following errors: blocked by client. I guess, I don't have the rights to embed it?

![Confluence_Error_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/307782i294FEBB7656B4720/image-size/large?v=v2&px=999 "Confluence_Error_3.png")


author: Matt Parks
body: I'm not sure about the permissions aspect. Have you set up the application link between Jira and Confluence? If so, are you configuring it to use OAUTH or a different authentication method?
issue with the grouping of 'Child of' related tickets to their respective Parent
Asked by Selcuk Tayar:

We are experiencing an issue with the grouping of 'Child of' related tickets to their respective Parent ticket in the Plans overview. Our hierarchy level is structured as follows.

At the top is the Portfolio level Secondly, there is the Program level Thirdly, there is the Team level.

We have the following initial situation. We have tickets of the Portfolio level and the Program level in the view, which are however separated from each other at the top and bottom even though they have a Parent-Child link.

![Screen 1.png](/t5/image/serverpage/image-id/306587iC14D978CAE242151/image-size/large?v=v2&px=999 "Screen 1.png")

If you drag and drop the individual Child tickets to the respective Parent, the Child ticket is directly grouped under the Parent and we have a desired grouping.

![Screen 2.png](/t5/image/serverpage/image-id/306588iA862ECB424B0872E/image-size/large?v=v2&px=999 "Screen 2.png")

If you save the view, the tickets fly out of the grouping again.

![Screen 3.png](/t5/image/serverpage/image-id/306589i66F6D161D6B293F4/image-size/large?v=v2&px=999 "Screen 3.png")

![Screen 4.png](/t5/image/serverpage/image-id/306590iDBAF040DFA09B65B/image-size/large?v=v2&px=999 "Screen 4.png")

Are we dealing with a bug here?

Thank you in advance.


Answers:
author: Selcuk Tayar
body: Hello, we found the solution:  

the problem lies in the fact that the overview in Plans only allows one parent link. Here, the field Parent Link is decisive. This field is a Jira Plans field and is set as soon as you manually incorporate a ticket into a parent. In this case, it is such that the requirement tickets already have an Epic Link, which also takes on the role of a parent ticket. So if you already have requirement tickets that have an Epic Link, you can indeed subsume these under a portfolio as a parent in the Plans overview, because it makes hierarchical sense, however, this requirement ticket will then have two parents, once its Epic and then the portfolio.

Solution: Delete the Epic Link of your requirement ticket, then you can subsume the ticket under the portfolio ticket.


Tags: advanced-roadmaps

child

parent
Structure formula for days overdue
Asked by Morvai Csaba:

Hi,

I have problem with my formula. I want to show how many days late the issue but exclude the completed issues. I wrote this:

if targetend \< now() AND status!="SAFE Completed":  
DAYS_BETWEEN(targetend, NOW()) CONCAT " days late"

It displays the days correctly but do not exclude the completed issues.

Thanks a lot!


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@Morvai Csaba](/t5/user/viewprofilepage/user-id/5226090)   

If the formula returns values for issues in the 'SAFE Completed' status, then please check the spelling and make sure that the Status is indeed called the same way as you reference it in the formula. You can add another Formula column with formula: status to see what value is actually being returned and reference it to exclude issues.   

If you have more questions about Structure, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)  

<br />


author: Morvai Csaba
body: Thank you!

I found the problem. There are two variables with name: Status and in the formula it got the wrong value.

![Screenshot (39).png](https://community.atlassian.com/t5/image/serverpage/image-id/306149i28B564FE6DCBEB2D/image-size/large?v=v2&px=999 "Screenshot (39).png")


Tags: cloud
Is it possible to diseable to Create Issue in Jira Advanced Road
Asked by Laurent CARPIN:

+ Create Issue

I like to know if it is possible to avoid creating Issue in the Jira Plan (Advanced RoadMap ) - Data Center

The context and Default Value doesn't work


Answers:
author: Simon Carroll
body: You should be able to create a filter and then create a plan from that filter

comments: author: Laurent CARPIN
body: Hi, I do not think it'a answer to my question - Avoid cerate an issue from Jira Plan


Tags: server