youngmon/atlassian-qna huggingface dataset:
I need a mobile app of atlassian product, to manage asset to track , attach issues.
Asked by Mehavarnan C:

Is there any application provided by atlassian to track, rise issues on the asset, etc...


Answers:
author: Nikola Perisic
body: Hello [@Mehavarnan C](/t5/user/viewprofilepage/user-id/5425289)

Atlassian provides mobile version of Jira for both Android and iOS (cloud version).

Android:

[https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core\&hl=en\&gl=US](https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&hl=en&gl=US)

iOS:

<https://apps.apple.com/us/app/jira-cloud-by-atlassian/id1006972087>

comments: author: Nikola Perisic
body: More accurate answer, you can find in here: <https://community.atlassian.com/t5/Jira-Service-Management/How-to-access-Asset-Management-on-Mobile-App/qaq-p/2530805>


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
How to report how many tickets were submitted in a certain time period?
Asked by Joshua Young:

I'm trying to generate a report for how many tickets have been submitted within the last hour of the day on a specific day of the week. Specifically, I want to know how many tickets were submitted in the last hour of every Friday.

I'm familiar with filters and dashboards, but the common issue I am running into is that the gadgets in the dashboard need a field that is usually input by the end user. Also, on the places that I can look at the created date, I can't filter for the created time.

Any advice would be welcome, thank you


Answers:
author: Jack Brickey
body: Maybe the following JQL. You may need to tweak to meet your definition of the last hour of the work week

project = abc and created \>= startofweek(88h) and created \< startofweek(89h)

Start of week is Sunday midnight

88h is Friday 4pm

89h is Friday 5pm

comments: author: Joshua Young
body: Thank you! This has set me on the right track, I was able to use that to pull the correct tickets for the week. My next goal is to adapt this and get the the total of those tickets for the year. For all of 2024, I need to report how many tickets were created on Fridays between 5pm and 6pm.

I've tried to add: AND createddate\>='2024-01-01' AND createddate\<'2024-02-09', to the end of the sequence. This didn't work because it brought the same results due to the original JQL.


Tags: cloud

jira-service-management

jira-service-management-cloud
SubTasks for Epics
Asked by Patricia Limbu:

Can we create SubTasks under an Epic? I can only add Child Issues on Epics.

If not how do I filter out the Child Issues that is associated to an Epics? Query below will only filter subtasks.

![2024-02-08_16-36-13.png](https://community.atlassian.com/t5/image/serverpage/image-id/305337i17314E5F782AD8DD/image-size/large?v=v2&px=999 "2024-02-08_16-36-13.png")


Answers:
author: Tansu Akdeniz
body: Hi [@Patricia Limbu](/t5/user/viewprofilepage/user-id/5119145)

Can we create SubTasks under an Epic?

-\> No. Please check this ticket: [JRACLOUD-72060](https://jira.atlassian.com/browse/JRACLOUD-72060)

If not how do I filter out the Child Issues that is associated to an Epics?

-\> You can use this query: ***"Epic Link" IS NOT EMPTY***

comments: author: Patricia Limbu
body: Thanks! "Epic Link" = EMPTY is exactly what i needed in my query.


Tags: cloud

jira-service-management

jira-service-management-cloud
How do I see who keeps changing a boards Filter?
Asked by Jacqui Robertson:

#### I**have multiple scrum boards in a project.** {#toc-hId-315343832}

#### **2 boards in particular seem to have folks changing the Filter Query - then i get the complaints the board is not working.** {#toc-hId--1492110631}

#### **Or they add columns and place them in the wrong position or just do things that make it difficult for the teams to do their job.** {#toc-hId-995402202}

**I have One board that was deleted and our Jira Admins do not know why nor could they find the audit trail**

#### **Is there a board history of changes view i can see as the Admin of a project?** {#toc-hId--812052261}

**How do we se who is messing with the Boards (not the issues i know how to look at that history).**


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I'm afraid this is not logged, so you are going to need to do two things,

* First, engage with your people - just ask them. Ask why they are changing things like this.
* Second, if you can't get a good answer from them, block it all and see who screams. Take away the user's rights to amend the filter behind a board.


Tags: cloud

jira-service-management

jira-service-management-cloud
A vendor of mine uses Jira and they state that the question thread is removed from the reply
Asked by Dave Morehart:

A vendor of mine uses Jira and they state that the question thread is automatically removed from the reply and they can not include it. That means, I have to go back, find, copy and notate the original so they can see they didn't answer the important questions. Is this the case? I can't imagine a ticketing system that would remove the original question.


Answers:
author: Trudy Claspill
body: Hello [@Dave Morehart](/t5/user/viewprofilepage/user-id/5425790)

Welcome to the Atlassian community.

Can you get them to provide you with a screen image of what they see?

Are they interacting with Jira through emails? Or through a UI?

Does this concern Jira Service Management (versus Jira Software)?


Tags: jira-service-management

unknown-hosting-type
Reducing Automation triggers when Objects are updated
Asked by Brock Jolet:

I've been diving into Assets for JSM. Naturally, I want to be able to automate the data in these assets, but I'm growing frustrated at the lack of support for Objects in Automation.

I have a simple idea for a rule:

* When an object is updated
* Check if an attribute is empty or wrong
* If so, update it

![2024-02-08_16h02_42.png](https://community.atlassian.com/t5/image/serverpage/image-id/305323i7C5CF37620CAB472/image-size/large?v=v2&px=999 "2024-02-08_16h02_42.png")

It's working, but I'm running into a scope issue. I can only check at the Schema level if something has been updated. I want to check at the Attribute level. I want to know if a specific user field attribute has changed (ProjLead), but the way it is currently configured, if any attribute changes on any of the objects in the schema, my rule will trigger. With the Automation limit changes from last year, I'm hyper-aware of rules that run frequently.

How can I refine my rule to only run when a specific attribute is updated? This should be similar to the "Field value changed" trigger.


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Brock Jolet](/t5/user/viewprofilepage/user-id/4412886)

I can't say how to change the trigger but here's some info on how Rule executions are measured:

* Rules which don't execute an Action will not be counted towards the limit. When the Conditions in your rule aren't met, it won't count.
* Log Actions (Automation Log) don't count as "Action".

Therefore, if your conditions work as you'd expect, there wouldn't be an issue with rule executions either way.

comments: author: Brock Jolet
body: Thank you for your reply. Unfortunately, it seems that doing an AQL Lookup does count as an action. So if I do an AQL Lookup and log the results, that counts against my executions.


Tags: assets

automation

cloud

jira-service-management

jira-service-management-cloud
Due to small team size, should we merge different projects into 1 (based on business ask)
Asked by Amit Bansal:

We were running 3 different projects but in new team structure, we have small teams (3-5) across all and now business is asking to merge all projects into 1.

While fundamentally I am not aligned to merge projects, can you pls. share advantage and challenges in this approach?


Answers:
author: Fabian Lim
body: Hi [@Amit Bansal](/t5/user/viewprofilepage/user-id/5425727)

Welcome to the community!

One Challenge with merging is that you have to standardize the workflows and screens. If you have a service request with different workflows between the two projects you will have to come up on how the new issue type will look like in the single project and then move the older tickets to the new one.

Also, note that people may be able to view and edit tickets from tasks that they didn't own before when they were separate projects.

IDs will all be the same so you will have to have a custom field for teams or assigned group to ensure they are actioned properly.

The only advantage is that everything is one place and easy to manage once you figure out the consolidation.

Fabian


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Inbound References as Attribute
Asked by Seth Willey:

We currently have Hosts and Databases imported into Assets in JSM, but the databases are only listed as Inbound references. We would like for Inbound Referenced Databases to be displayed as an attribute for the Host. I have tried to configure the Host Attribute settings, but it seems like adding an Inbound Reference (Databases) as an Attribute isn't possible. Currently, I created a new attribute for Hosts called Referenced Database, type=object, type value=Database, Additional value=Referenced Databases:

![References 1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/305273iEB49B68FFE203F23/image-size/large?v=v2&px=999 "References 1.jpg")

From the Database object, the attribute is Host, type=object, type value=Host, and Additional Value=Referenced Databases:  

![Database 2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/305277iD691A8593EBE5EAD/image-size/large?v=v2&px=999 "Database 2.jpg")  

If it is possible to create an attribute from an inbound reference, is there any documentation on how one would do so or can you provide some guidance?  

Thanks in advance!!


Answers:
author: JBradley
body: [@Seth Willey](/t5/user/viewprofilepage/user-id/5425619) Sorry can't provide any specific guidance but just wanted to note we are looking for this exact solution. We have servers that have inbound references of applications but not finding a reliably way to report on that data.


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
Different editor when pending, closing ticket
Asked by Roseann Styczynski:

When you change a ticket status to pending, resolved, etc a box pops up. It has a different editor than when you reply internally or to a customer. There are times we need to add a pasted image or use our canned responses and that is not available in that comment box.

Is there a way to change that?


Answers:
author: Iryna Ihnatiuk _Appfire_
body: Hi [@Roseann Styczynski](/t5/user/viewprofilepage/user-id/5425644) ,

That's correct. Jira still uses the old-style view for the transition screen while Create/ View Issue screens were updated already. There is an open ticket for this <https://jira.atlassian.com/browse/JRACLOUD-78919>


author: Roseann Styczynski
body: Here are screenshots of the two different editors. When replying to a customer, I can use canned responses, paste an image,![resolve editor.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/309680i56116F36E03ADB21/image-size/large?v=v2&px=999 "resolve editor.jpg")![reply.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/309679iE3885598BB19116D/image-size/large?v=v2&px=999 "reply.jpg") and more. When I go to resolve a ticket, it doesn't allow for any of that. It would be great if both editors were the same.

comments: author: Fabio Racobaldo _Herzum_
body: Hi [@Roseann Styczynski](/t5/user/viewprofilepage/user-id/5425644) ,

the first screenshot is related to an action performed at portal side and the second one is on jira side. Canned responses is a feature for an agent in order to have some predefined responses and this is the reason why they can't be used on the portal side (used by customers).

Hope this clarify,

Fabio


author: Fabio Racobaldo _Herzum_
body: Hi [@Roseann Styczynski](/t5/user/viewprofilepage/user-id/5425644) and welcome,

please could you attach a screenshot of your trasition screen (popup) so that we can figure out your desiderata?

Fabio

comments: author: Roseann Styczynski
body: Is this the screenshot you are looking for? ![jira issue full.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/309682iF5143C388238F3BE/image-size/large?v=v2&px=999 "jira issue full.jpg")


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I create and delete a file in repository, only in pipeline?
Asked by Moideen Ubais:

For a pipeline, I want to create a file in the repo under some directory and use the content in the next step. Also want to delete the file in the final step. How do I achieve this?


Answers:
author: Mark C
body: Hi [@Moideen Ubais](/t5/user/viewprofilepage/user-id/5076579),

Welcome to the community.

Since the purpose of the file you'd like to create is only during the Pipelines build execution, the best I can suggest is for you to use [Bitbucket Cloud Pipelines Artifacts](https://support.atlassian.com/bitbucket-cloud/docs/use-artifacts-in-steps/).  
Artifacts will allow you to save files and access them in the following steps.

Hope it helps and let me know if you have further questions.

Regards,  
Mark C


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
Local dns on a Bitbucket runner?
Asked by micke_e:

Is it possible to resolve local dns posts from a Bitbucket runner. We're trying to fetch images from our local nexus registry.


Answers:
author: micke_e
body: Not exactly dns but atleas a workaround.

```
- step:
    runs-on:
      - self.hosted
      - linux
    name: Lint code
    script:
    - sh -c 'echo x.x.x.x nexus.domain.com >> /etc/hosts'
```


Tags: bitbucket-cloud

cloud
Can't connect the clone of the repository from Dreamweaver
Asked by Arachno:

We use Dreamweaver as HTML editor, we tried to connect the clone of our repository within the site manager of Dreamweaver but we keep receiving a login error:

Error: git: 'credential-osxkeychain' is not a git command. See 'git --help'.  
remote: Login failed due to incorrect login credentials or method.

What could be the problem?

Franco


Answers:
author: Theodora Boudale
body: Hi Franco and welcome to the community.

The error message means that Git is trying to access a credential helper that it cannot find.

Are you able to clone the repository from a terminal on the same computer where you have Dreamweaver installed? Or do you get the same error? This is to understand if the issue occurs with Dreamweaver only or not.

Do you know if Dreamweaver comes with its own installation of Git? This error can also occur with SourceTree, which uses its own Git, and the resolution for that is to create a symlink between git-credential-osxkeychain from the local Git installation to SourceTree's, we have a doc about this [here](https://confluence.atlassian.com/sourcetreekb/sourcetree-throws-credential-osxkeychain-is-not-a-git-command-error-when-pushing-changes-390496445.html). This could potentially apply to Dreamweaver if it also comes with its own Git executables.

After some search on the internet, I also found the following post mentioning that this was a bug with an older version of Dreamweaver and an update of the application resolved the issue: <https://stackoverflow.com/q/46809489>

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
rebase as merge strategy not avalable
Asked by hugo:

hello,

In bitbucket, I'd like to force rebase as only pull request strategy on my repository, but rebase option does not even exist.  
I only have:

Merge Commit,  
Squash  
Fast Forward  

Is it a way to enable rebase strategy?

Kind regards,


Answers:
author: Syahrul
body: Hey [@hugo](/t5/user/viewprofilepage/user-id/5075996)

G'day and Welcome to the community.

Bitbucket cloud currently only supports merge strategies for **merge commit, fast-forward and squash** .  
We do have an existing feature request to add different merge strategies at:

* [Option for "rebase + merge --ff-only" merge strategy](https://jira.atlassian.com/browse/BCLOUD-16610)

Please make sure to **Vote** and **Watch** the feature request so that you'll receive an update whenever we have any in the future.

Cheers,  
Syahrul


Tags: bitbucket-cloud

cloud

pull-request

rebase
Reviewer list when creating a pull request in Visual Studio Code Jira and BitBucket extension
Asked by Darian.Ford:

When creating a pull request using the Jira and BitBucket extension for Visual Studio Code, I can't see any options in the Reviewers list. When I type a partial or exact match for another developer's name, nothing comes up either.

If I create a pull request via the BitBucket website itself, I can both see many options for developers within the Reviewers list and also it matches partial and exact names as I type.

![pull-request.png](/t5/image/serverpage/image-id/225045i3AFEE9AE203B516B/image-size/large?v=v2&px=999 "pull-request.png")


Answers:
author: Theodora Boudale
body: Hi Darian and welcome to the community.

The 'Reviewers' field in the extension can only see users that are listed as default reviewers for the repo in Bitbucket Cloud.

Default reviewers can be set from the Repository settings on the website, if you are an admin for the repo.

Kind regards,  
Theodora

comments: author: Stefan Schmidt
body: Hi,

I know this is old... but we have Default Reviewers setup on Project Level not Per Repo. I think that is the problem.  
When a PR is created on BitBucket Cloud web page they will be automagically added.

But in the VSCode extension they are not added or found when I manually enter their names.

Would be nice if the Extension can be updated to use the Project level default reviewers.

Br Stefan


Tags: bitbucket-cloud

cloud
File not found (mp4)
Asked by Neil Markham:

Hi All,

I'm very new to writing html but have given it a go and have had some good results so far, however, I have a page that I would like to display a video file that I have saved as an mp4 file.

The code I have written is as follows;

<br />

\<video width="1440" height="640" controls="controls"\>  
\<source src=".\\Assign an Owner_files\\movie.mp4" type="video/mp4"\>  
\</video\>

The problem is that the video displays as a black window in the page.

Any help offered is Greatly Appreciated.


Answers:
author: Erez Maadani
body: Hey [@Neil Markham](/t5/user/viewprofilepage/user-id/5075347)

Welcome to the BitBucket forum.

From your code snippet, my first recommendation would be to replace \`\\\` with \`/\`.

My second recommendation would be to use the developer tools within the browser to see the actual error.

My third recommendation would be to raise this question in a more html oriented forum as they probably could give you better pointers on how to debug the issue.

comments: author: Neil Markham
body: Thank You for your answer Erez.

I've still had no luck trying to resolve the issue, however, I've noticed that the video file plays from my local repository,

file:///C:/source/repos/cp-otrs-docs.bitbucket.io/Assign%20an%20Owner.htm

but fails to play from the online document,

<https://cp-otrs-docs.bitbucket.io/Assign%20an%20Owner.htm>

Any thoughts on that?


Tags: bitbucket-cloud

cloud

video
Unable to create branch from Jira ticket because of ControlFreak error
Asked by Lars Ruoff:

Hello,  
We're getting the attached erro when trying to create a branch via a Jira ticket.  
I understand that a ControlFreak commit policy is preventing the creation and that I can disable that policy.  
But I need to understand what exactly is the cause.  
I'm surprised to see it complain about merging, although we're speaking about creating a branch.  
What does the policy exactly check and in what case would it prevent branch creation?

regards,  
Lars R.

![Bitbucket-create-branch-error.png](/t5/image/serverpage/image-id/225002iB94B95B7C8C5CF70/image-size/large?v=v2&px=999 "Bitbucket-create-branch-error.png")


Answers:
author: Erez Maadani
body: Hey [@Lars Ruoff](/t5/user/viewprofilepage/user-id/5065808)

These kind of polices are managed by your BitBucket/Jira server admin.

As he left his contact details in the error message, I would ask him.


Tags: bitbucket-server

jira

server
Bitbucket get all remote branches for sphinx-multiversion
Asked by Simone Monteleone:

Dear all,

I'd like to use the python plugin sphinx-multiversion from a bitbucket pipeline.

The pipeline see only the own branch. I need to fetch/pull all the remote branches to use the sphinx-multiversion plugin.

Could you please help me?

Thanks in advance.

SM


Answers:
author: Ben
body: Hey Simone!

By default, pipelines will only perform a shallow clone of the repository with the current branch that you are executing the build on. This is to ensure that the build time is reduced as it does not need to clone the entire repository.

If you would like to perform a full clone with all branches included, you will need to add the following to the top of your bitbucket-pipelines.yml (above pipelines/default tag):

```
clone: 
 depth: full
```

More information regarding this can be found in the following article under the "clone" subheading:   
<https://support.atlassian.com/bitbucket-cloud/docs/configure-bitbucket-pipelinesyml/>

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
How do I restrict creating tags to specific users?
Asked by Merlin Dienst:

I feel like the documentation is outdated and there are bugs.

First I tried to follow [this information](https://confluence.atlassian.com/bitbucketserverkb/how-do-i-block-all-tags-from-being-pushed-to-a-repository-822021700.html)

However, this is not possible to use anymore. If you try to ad "refs/tags/\*\*" to the branch restrictions, it says "Consecutive wildcard characters are not allowed" (even though they have special features according to branch permission patterns????

If you use single-asterisks (like "refs/tags/\*"), or no asterisks at all ("refs/tags/"), the creation of tags still is not restricted.  

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

![firefox_ICqNQHrrXh.png](https://community.atlassian.com/t5/image/serverpage/image-id/224955i134B823EE9755A4F/image-size/large?v=v2&px=999 "firefox_ICqNQHrrXh.png")


Answers:
author: Mark C
body: Hi [@Merlin Dienst](/t5/user/viewprofilepage/user-id/5074950),

Welcome to the community

I can see the [documentation](https://confluence.atlassian.com/bitbucketserverkb/how-do-i-block-all-tags-from-being-pushed-to-a-repository-822021700.html) is actually referring to Bitbucket Server.

Unfortunately, it is not possible to restrict tags at the moment in Bitbucket Cloud.  
We do have an existing feature request for it that can be located through this link. - <https://jira.atlassian.com/browse/BCLOUD-10967>  
You can upvote and watch it for now so that you'll be notified of any updates from our team when the feature becomes available on Bitbucket Cloud.  
![](https://getsupport.atlassian.com/images/icons/emoticons/information.png) Please do note that we don't have an exact ETA for the feature request as all new features will be implemented according to our policy [here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

Right now, we only support branch restrictions and you can check the documentation here. - [Use branch permissions](https://support.atlassian.com/bitbucket-cloud/docs/use-branch-permissions/)

Regards,  
Mark C


Tags: bitbucket-cloud

cloud