Task Creating Not possible , Button grey
Asked by Jens:

I can not create a simple task in the iOS Apps.   
in web is working.


Answers:
author: Andy Heinzer
body: Hi [@Jens](/t5/user/viewprofilepage/user-id/5548537)

Sorry to hear about this problem. I took a closer look at your site. I don't see a clear explanation for why this would not work in the mobile app alone. But I have a hunch as to why this might be happening.

Does this happen for Jira project type of Software, Business, or both?

I can see your site has a free license/subscription for both Jira and Jira Work Management (JWM). However the latter (JWM) currently has 0 licensed users. I can see a scenario where the system might be confused by the product access license here.

If this only happens for Business type projects, and not for Jira Software type projects, then I would actually recommend removing the Jira Work Management subscription from your site. Since you already have a Jira subscription (free), the site will use that product access license when JWM is not licensed on the site. Alternatively adding your user account to the 'jira-workmanagement-users' group would grant you product access to JWM, which might be worth trying here to see if that is what is causing the mobile app to prevent your ability to create some issues here.

Andy

comments: author: Jens
body: Hello Andy,  
it happens with all projects and all are business projects.  
It sounds plausible to delete JWM, but where do I delete it- I couldn't find it? And I'm afraid, at least that's what the UX suggests to me: if I delete JWM, I also delete the project \& its tasks.  
Can you help me please?  
Thanks Jens


author: Andy Heinzer
body: Try going to <https://admin.atlassian.com> from this page you might have to select the org/site if you have more than one. Then see if you can go to the Billing tab. From there select the Manage link for Jira Work Management on that page. It should redirect you to the page where you can manage your active subscriptions. On my test site it looks like this

![Screenshot 2024-07-24 at 10.51.11 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337691i304B2AD1F6CEEC25/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 10.51.11 AM.png")

You can select the ... menu and choose delete to remove that JWM subscription.

This step has the potential to delete data, BUT it won't delete Jira projects/data as long as you have at least 1 other Jira product that is active on that site (like Jira Software, Jira Work Management, or newer licensed sites that just have Jira).

I can see that your site has the Jira product as well, so you should be fine to remove JWM as long as you don't also remove Jira. Removing both Jira products would slate that Jira data for deletion.


author: John Funk
body: Hi Jens - Welcome to the Atlassian Community!

Are you properly logged in? Can you see other issues on that project?

comments: author: Carlos Garcia Navarro
body: Hi [@Jens](/t5/user/viewprofilepage/user-id/5548537)

Welcome to the Community! Do you know if other users are also experiencing this issue? Did you try to reboot your iOS device? Was it working before?


author: Jens
body: Hi,

Thank you for your advice.  
I am logged in, I see everything else, I can change existing tasks.  
I reboot the iOS device.  
I deleted the app and reinstalled it.  
This all only happens on my iOS devices (iphone \& iPad), everything works great on the web via browser.  
I know the bug? only from me.


author: John Funk
body: You should go ahead and submit a request to support to see what they find. <https://support.atlassian.com/contact>


author: Jens
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) Thank you. But this is free Account, to test JIRA in private Environment. There is no Support by request.


author: John Funk
body: Okay, let me see if someone from Atlassian can come help.


Tags: cloud

jira-cloud