Trello is creating an image when I want to paste a copied text
Asked by Sophia:

Hi,

when I try to copy and paste text (e.g., from an E-Mail or Word-Document) to the card description, Trello is not pasting the text. Instead, it's pasting the text as an image.

Until a few days ago it worked as expected and the text was pasted to the card.

Can someone tell if I have to change some settings or how I can just past the plain text?

Thanks,

Sophia


Answers:
author: Sophie
body: Hi. I have the same problem. I only have this problem if I copy text from Word to Trello. I don't have this kind of problem if I copy from an text editor or from an email. It's really frustrating. Is there a solution to avoid this? Thanks


author: Rafael Dill
body: Hi [@Sophia](/t5/user/viewprofilepage/user-id/5098134) , welcome to the community! I got no information about a change like this and testing here on my end, every time I tried to copy a piece of information on my email or anywhere else and pasted it into the description, it worked with no issues. If this continues to happen on your side, would you please create a ticket with a screenshot and allow us to impersonate your account? You can do that here - <https://trello.com/contact#/>

comments: author: Sophia
body: Hi Rafael,

thanks for your reply. In the meantime, I found out that I had this issue only in the desktop app for Trello. In the web version, everything works fine. Also, I now updated the App, and now it works there as well.

I just forgot to close this question.

Thanks and Cheers,

Sophia


author: Mollie Mraz
body: I have also been having this very frustrating issue.....please advise how app users are to fix this. This is such a bizarre thing to have to 'deal with' for app users.

Thank you.


author: Douglas Axtell
body: I have the same issue. Trello has gotten very wonky.


author: Rafael Dill
body: Hey [@Mollie Mraz](/t5/user/viewprofilepage/user-id/5119217) and [@Douglas Axtell](/t5/user/viewprofilepage/user-id/5119973) , thanks for writing to us! I've just looked into this again on my end (testing both on mac and windows) and found no issues when copying any text outside of Trello and pasting it into a card's description.

I would definitely recommend updating your apps but if the issue remains, in order to better help you with this, please [raise a ticket](https://trello.com/contact#/) with us informing us what platform you're using, the version of the app, and a screenshot of the issue.


author: Alan Taylor
body: I found a workaround is to paste the text into the Comment field and then copy it from there... and paste it as text into the Description field


author: Sherif Tariq
body: I noticed this problem when Trello replaced their excellent text editor with the janky Atlassian / Jira text editor component. I find the new Atlassian editor frustrating to use. Having to paste my text into a text editor first and then into the Trello editor is cumbersome.


author: mraxeel
body: Same thing for me. Since the change of the text editor in Trello it pastes text from Microsoft Office apps as a picture on mac. If I copy the text to a text editor and then to Trello it works fine. Updated the app but the bug remained.


author: Christian Konzack
body: Same here ... three months and no solution yet? It drives me crazy! And its wasting a lot of my time to rightclick instead of just pushing cmd-v


author: Chris Weed
body: This is also broken in the web version with Chrome on Mac. It creates an image when I try to copy text from a Word document into the Trello card description. I use the workaround to copy into the comments and then into the description.


author: Beth Wilson
body: Thank you for this work around Chris. I was able to create a forward of an email, copy from there and paste into the description successfully but that no longer works.


author: Erika Woodhouse
body: Hi all -- same issue. I copy text from an email, which is Mail on a Mac, into the body OR comment of a Trello card. Rather than it receiving it as an image, it just does nothing.   

The workaround works for me -- pasting the email text to Notes then to the Trello card, so that is what I'm doing. But I don't like it -- seems unnecessary.

It was frustrating enough to have the Atlassian formatting switch. It doesn't keep the formatting when I copy and paste to all my different platforms. None of those are obscure: Squarespace, Google Docs, Mail, etc. This seems like an additional irritation.


author: Ray Logan
body: Hi - I am having the same issue suddenly - I do not want a work around to solve it, but prefer to fix it - any help would be appreciated!