youngmon/atlassian-qna huggingface dataset:
Giving other users access to our Atlassian account
Asked by Network Administrator:

Although I am the person primarily responsible for purchasing and installing our Atlassian products, I am not the only administrator of them. Is there any chance that I can give other people access to write up support tickets for our products (at support.atlassian.com)? Also, I receive news updates about featured plugins and product updates. We would like to have these updates go to others, as well. Are these things possible?

Thanks.


Answers:
author: cbenard1
body: Hi,

These docs specify how to add a new technical contact to your account: <https://confluence.atlassian.com/pages/viewpage.action?pageId=253231658>

These instructions also apply to an additional billing contact. Once they've been added they should also receive the emails.

Hope this helps.

Turner
Incoming Mail Handler: ERROR SerivceRunner atlassian.mail.incoming.mailfetcherservice
Asked by Bob:

Receiving the following message in the logs. In fact we receive so many that the logs will fill up, filling up the filesystem then halting the system if we don't stay on top of things.

```
2013-02-05 08:09:56,445 QuartzWorker-0 ERROR ServiceRunner    EmailAccount [atlassian.mail.incoming.mailfetcherservice] EmailAccount[10400]: Exception: nulljavax.mail.FolderClosedException    at com.sun.mail.imap.IMAPMessage.getProtocol(IMAPMessage.java:145)    at com.sun.mail.imap.IMAPMessage.getHeader(IMAPMessage.java:743)    at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:250)    at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:349)    at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:250)    at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)    at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)    at org.quartz.core.JobRunShell.run(JobRunShell.java:195)    at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)    at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

Removed and recreated the Incoming Mail Handler, reset the password for the email account. Tested within Jira with success. Still receiving the errors during the email parsing in the logs. Ran updates to plugins without errors.

Any assitance is greatly appreciated.
```


Answers:
author: Bob
body: `Removed a field that wasn't really needed as required. Once this field was removed from the create screen, the mail fetcher started operating as expected.`

comments: author: ConradR
body: Just curious: Which field?


author: Bob
body: On the "add" screen for this project, i made a field manditory (attachment). Although the error didn't state which field was the culprit, I was able to identify through process of elimination.


author: richie_gee
body: Hi there,

I have seen issues on this resolved by increasing the timeout period, can you try check if this resolved your problem.

Alternatively, you can check if your bulk forward email is set to deliver to the same folder that your mail handler process, this might be the one causing this. Set the bulk forward to another account or different folder see if this fixes your problem.

Hope this helps, cheers!

comments: author: Bob
body: Thanks for you reply Richie.

After further digging I found a hint to go on, "`Exception: null". This led me to investigate the "required" fields on the create screen for this project. Once I removed the field that wasn't really needed as required, messages started flowing properly. `


author: richie_gee
body: Hi Bob,

Glad to hear that you managed to resolve it locally and sharing out with the community :)

Thank you and have a great day ahead :)


Tags: mail-handler
The license you entered was not valid.
Asked by Nyi Nyi Htoo:

When I installed evaluation license that is automatically generated from Confluence setup wizard. but I got error message as like The license you entered was not valid.

Please do let me know how can I install evaluation license as soon as possible.

Thanks,

Htoo

Nubee Pte Ltd.

Singapore


Answers:
author: Vishnukumar Vasudevan
body: Alternatively you can get Evaluation License from [Atlassian](https://my.atlassian.com/license/evaluation)Website, which will be valid for 90 days.


author: darylchuah
body: Hi there

I have found a knowledge base article regarding on this issue : **[The License You Entered Was not Valid](https://confluence.atlassian.com/display/CONFKB/The+License+You+Entered+Was+not+Valid)**

You can try the suggested resolution provided on the knowledge base article itself.
Atlassian accounts - can I consolidate/merge?
Asked by Greg Redl:

As of now I have individual accounts to access many Atlassian resource sites:

- [my.atlassian.com](http://my.atlassian.com)

- [support.atlassian.com](http://support.atlassian.com)

- [forums.atlassian.com](http://forums.atlassian.com)

- [jira.atlassian.com](http://jira.atlassian.com)

- [studio.plugins.atlassian.com](http://studio.plugins.atlassian.com)

- [confluence.atlassian.com](http://confluence.atlassian.com)

- [answers.atlassian.com](http://answers.atlassian.com)

- [id.atlassian.com](http://id.atlassian.com)

What I would like to see is all of those accounts rolled into one so that it becomes easier to manage. I'm going to assume Atlassian is using it's own Crowd product for user management/authentication, so something like this should be a simple request - shouldn't it?

<br />


Answers:
author: Zul NS _Atlassian_
body: As you might know, we are now using Atlassian ID for JAC and possibly starting 4th February, CAC will join as well. I think we are slowly towards the change. :)
Merge 2 accounts after username been changed on Google Apps
Asked by Pedro Rocha:

After changed an username from [xxx@example.com](mailto:xxx@example.com) to [yyy@example.com](mailto:yyy@example.com), on the Google Apps interface, Atlassian On Demand ended up with 2 accounts. As the first user has many ticket issues associated to him, it's not a good option delete his account and then update everything to the new user, so i think that merge both account is the natural way to go, but i didn't find this option in the user management interface.

How can this be accomplished?


Answers:
author: Rahul Aich [Nagra]
body: Migrate all data from xxx@example.com to [yyy@example.com](mailto:yyy@example.com)

You will need to search all issues for [xxx@example.com](mailto:xxx@example.com) (by reporter, assignee etc) and once the search returns the results you will need to bulk edit them to the new user i.e. [yyy@example.com](mailto:yyy@example.com)

For each of the above search results

Tools \> bulk edit \> all n issues \> select the column checkbox, for all issues \>Next\> edit Issues radio button \>Next\>accept

- Change the default assignee for any component

- Change the project ownership (Project lead) for any projects

- Change the project role and group memberships to the new user name

- Make sure in any of the notification scheme, the user [xxx@example.com](mailto:xxx@example.com) is not explicitly added as user

- Change any filter subscriptions from old to the new user. Note this can only be done by the user by logging in.

- Share any dashboards that [xxx@example.com](mailto:xxx@example.com) had so that [yyy@example.com](mailto:yyy@example.com) can re-use it.

Rahul

comments: author: Pedro Rocha
body: Thanks Rahul! BTW, i really thought that Jira would have a better user management than this, because being such a good tool, this kind of "simple" thing should be done easier.


author: Rahul Aich [Nagra]
body: Unfortunately there is no easier way that I can think of. As we have not received any other answers from other members I assume this is the best way to go about it.

Rahul


author: Gary Walvin
body: A bit old, but in case anyone else runs into this, you can contact Atlassian support and they will manually update the user's name to their new one.


Tags: management

merge

user
Licensing Issues...
Asked by Jenny:

I have ten user licenses in the OnDemand version. The system is erroneously counting disabled users in the license count and thereby is not allowing me to add new active users by disabling others to keep the active count under 10. Everything i read says that this license count included only active (not disabled) users.

I have also looked on line for solutions and found that there is a way to disable license count via Application Access page. Because we are using the on-demand version i do not have access to this page. so that is a dead end.

<br />


Answers:
author: Jenny
body: I should add that this is for Confluence -On Demand.

Also - I made sure the deleted user was not associated to any groups and still got te error. Hours later - the user I tried to add and recieved errors on gets majically added.

See the error page below.

Can someone help me with the error page iam getting?

comments: author: Jenny
body: HEre is the image of the error i get when adding a new user - all the time.

![](../../upfiles/Confluence_-_add_user_error.jpg)


author: Karie Kelly
body: You do need to remove them from the users group as well as remove their application access. If you are an administrator in your OnDemand instance (we are OnDemand), you should have access to the Application Access item on the left sidebar when accessing User Administration.


author: C. Faysal
body: exactly...additionally you can create a new group (call it what you want) and put the inactive accounts in this one.


author: Nic Brough -Adaptavist-
body: You need to remove the users from any group that lets them log in.

By default, this is the "jira users" group - could you check that group and make sure it has 10 or less users?
I want to delete all of my evaluation licenses.
Asked by killinggun:

How can I do it?

or could you delete them?


Answers:
author: AlysonA
body: Hi Jinsu,

I believe you will need to reach Atlassian Sales ([sales@atlassian.com](mailto:sales@atlassian.com)) on that, as it seems you cannot remove licenses in <https://my.atlassian.com>. They should be able to assist you on this.

Cheers.


Tags: account

atlassian-support
can't logon my.atlassian.com with my credential
Asked by Harrison:

I have been trying to install a trial version of JIRA in my PC. when it requires me to input the license, I have to go to the my [atlassian.com](http://atlassian.com) to get it. But after trying many times, it can't get through. The logon page doesn't say my user/password don't match, just refresh to the logon page again without showing me the license page.

Any one helps in this case?


Answers:
author: JohnA
body: Hi Harrison,

The most common cause of issues like this one is the browser caches, so try clearing those and see whether this resolves your issue. If not then please open a ticket with [Atlassian Support](https://support.atlassian.com/) so that we can get our system administrators to investigate this issue for you.

All the best,  
John


Tags: account

atlassian-support
Creating Atlassian support requests and tracking them complex due to separate accounts and sign-on
Asked by John V:

As a new Atlassian on-demand customer I have found the process of submitting and tracking support requests, their related answers and bugs complex, error prone and frustrating due to separate systems and separate sign-on's not linked together, something I find surprising of a company selling bug tracking and issue handling software.

I had to create a total of 4 separate accounts with Atlassian in order to complete the process, (a) main account linked to myatlassian related to support entitlement # and authority to create support ticket, (b) separate support account for accessing [support.atlassian.com](http://support.atlassian.com) and being able to view my support ticket (c) separate Answers account for accessing and posting a question to Answers related to my support ticket (d) separate Jira account for tracking and watching the bug that resulted out of my support ticket.

These 3 problems should be solved in order to have a sane long term interaction with support related issues:

1) a single sign-on for all Atlassian related support issues so from one account a support ticket can be logged, posted to Answers and then a bug followed.

2) In the meantime appropriate help on login screen as to why account may not exist if user knows they created account for other item and does not know 4 separate accounts are needed as the home pages are very similar and links from one comment can link into another system.

3) Automatic cross-posting between Answers and support so that comments can be automatically cross-posted if desired, if the question was initially allowed to be public, why not the support interaction so that everyone can benefit? At least have the option for the user to designate a comment as public in the support history interaction and have it automatically go to the Answers list if the initial question was cross-posted.

<br />


Answers:
author: JohnA
body: Hi there,

I'm sorry to say that you are completely right in your assessment of the current requirement for users to have multiple accounts in order to access our systems, and as many longterm Atlassian customers will know this is in fact a long running issue that many users have complained about over the years.

However, I'm glad to be able to inform you that this is an issue that is finally being addressed by our system administrators and hopefully this element of the customer experience will be dramatically improved in the near future. I don't currently have a timeline for when this will be implemented, nor can I say at this stage how they will resolve the problem, but I'm reliably informed that this issue is now being addressed and I'm sure that once we've rolled out the solution we will also publicly blog about how we developed and implemented the solution.

All the best,  
John


Tags: atlassian-support

sso
Are license(s) platform specific?
Asked by Janene Hoffmann:

Is a license specific to the type of platform (ae Linux / Windows)?


Answers:
author: Florin Manaila
body: AFAIK, no, it's not.


author: Nic Brough -Adaptavist-
body: No. They even work on OpenVMS...


author: Chung Park Chan
body: It is not specific with type of platform but it it specific to versions


author: Septa Cahyadiputra
body: If you are referring about "Server ID", please review the documentation below:

* [What is the Confluence Server ID?](https://confluence.atlassian.com/pages/viewpage.action?pageId=151519275)

Hope it helps.

Cheers,  
Septa Cahyadiputra


Tags: account

licence
How can I link multiple Github accounts?
Asked by Graham Saulnier:

Is there a way to configure Jira on demand to connect to multiple github user accounts? I can set up the first account but I can only see one place to put in the Github provided Client ID and Client Secret in JIRA.


Answers:
author: LucasA
body: Hello,

This is not possible. If you want, you can raise a improvement request at <https://jira.atlassian.com> .

Cheers,

Lucas Lima

Atlassian Support


Tags: cloud

github

jira-cloud

oauth
How can i add a Confluence trial to my Jira trial
Asked by Stefan:

I set up a jira trial account yesterday and want to a a confluence trial to it now.

How do i do this?


Answers:
author: Stefan
body: Ok, now I have it:

Go to [my.atlassian.com](http://my.atlassian.com), click on "Configure" (near Action in your current "Product"). There you can add other trials (including Confluence).

Not very intuitive...


author: LucasA
body: Hi Stefan,

Go to [my.atlassian.com](http://my.atlassian.com) and start a Confluence trial.

It will be displayed on your OnDemand instance a few minutes after the sign up.

Best regards,  
Lucas Timm

comments: author: Stefan
body: I tried this before...  

I clicked on "New Evaluation License" and then came to a site where I have to enter a "Server ID" but I don't know where to get it and the text below the form isn't helpful either.


Tags: cloud

confluence

confluence-cloud

jira-cloud

trial
Installation of free & 30 days trial plugin on atlassian on demand
Asked by Bharati Pandya:

Install following plugins:

Scroll Office - <https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-office>

Scroll Pdf - <https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-pdf>

Scroll HTML - <https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-html>

HTML macros - <https://marketplace.atlassian.com/plugins/confluence.macros.html>

Copy Space - <https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugin.copyspace>

<https://marketplace.atlassian.com/plugins/com.adaptavist.confluence.themes.sitebuilder>


Answers:
author: JohnA
body: Hi Bharati,

I'm sorry to inform you that it isn't possible to install plugins into the OnDemand environment unless they have been bundled by our developers and therefore we cannot assist you with this request. Please see our OnDemand plugin policy for more infromation and for a list of plugins that are bundled in OnDemand: <https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy>

All the best,  
John
need receipts for past transactions made by credit card
Asked by Markus:

how to download?


Answers:
author: MatthewC
body: from [my.atlassian.com](http://my.atlassian.com)
> For questions relating to [managing your account](http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount), licensing or purchasing, please see the [purchasing and licensing FAQ](http://www.atlassian.com/licensing/purchase-licensing) or [contact a customer service representative](http://www.atlassian.com/company/contact).

<http://www.atlassian.com/company/contact>


Tags: account

billing
Looking for a Card View Plugin
Asked by Alexandria _Lexi_ Codd:

Has anyone been able to find a customized card view plugin?

I want to customize my columns based on custom fields and nothing I have found has fit the bill. The native sprint management section is not customizable enough.

I posted looking for something earlier this year with my old account, I tried the Comala Canvas plugin mentioned there but that wasn't robust enough to group JIRA issues the way I was looking to.

Right now I'm stuck linking JIRA to Smartsheet and using their card view, which is *OK,*but it's cumbersome to manage. I was hoping structure would work, but the cloud version isnt as flexiable as the server version was so I can't get the grouping I wanted there either.


Answers:
author: Danut M _StonikByte_
body: Hi [@Alexandria _Lexi_ Codd](/t5/user/viewprofilepage/user-id/5587727),

What type of customization do you need, more exactly?

Our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) plugin has a **Team Wallboard gadget** that allows you to display the cards of an agile board. It allows you to customize the view to some extent, but I'm not sure it suits your needs.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346539iA2202CBE041AB865/image-size/large?v=v2&px=999 "image.png")

Danut.

comments: author: Alexandria _Lexi_ Codd
body: Thank you, I'll check it out!


author: Aron Gombas _Midori_
body: [@Alexandria _Lexi_ Codd](/t5/user/viewprofilepage/user-id/5587727) There is a few [apps for Jira Cloud that implement agile boards](https://marketplace.atlassian.com/search?query=board&product=jira&hosting=cloud), you may be able to find something there.

At the same time, if you gave us specifics about your use case and what is missing from the built-in boards to enable you, we could give some tips for workarounds...

comments: author: Alexandria _Lexi_ Codd
body: Thanks, I just got back from leave and forgot some details about what the current solutions were missing.

My requirements are:

* columns based on custom fields
* cards to include jira fields of:
  * original estimated hrs
  * remaining estimated hrs
  * progress (as a percent)
    * \*if this isn't natively available but could be set up as a calculated custom field and included, that would work as well
  * several custom fields


Tags: cloud

jira-cloud
Data migration to new location
Asked by Jane Kidney-Hermelin:

When we choose to set a migration date for our data, and it is done by Atlassian, they do not set the productions active again until the new location data is verified. Does Atlassian also allow for Clients to verify their own migration, ie. everything is in tact like in the old data location, prior to removing the data from the old location? Is this possible?


Answers:
author: Trudy Claspill
body: Hello [@Jane Kidney-Hermelin](/t5/user/viewprofilepage/user-id/2442671)

Exactly how have you engaged with Atlassian to migrate your data?

I think that is a question you will have to ask of Atlassian directly? We are a user community, using our own copies of the Atlassian products. We are not necessarily members of the Atlassian team, so we are not able to answer questions concerning their work process in this scenario.


Tags: cloud

jira-cloud
Account Deactivated
Asked by Alireza Talebpour:

Hello Jira community,

My account has been deactivated. When I login, it says that I was sent an email but I have not received anything. I cannot even ask a question so I made this new account. Any help would be much appreciated.


Answers:
author: Rishabh Jhawar
body: **Hello Alireza,**

Welcome to the community!

Reach out to Atlassian team via this URL: <https://support.atlassian.com>

**Regards,**

**RJ**


Tags: cloud

jira-cloud