No puedo acceder a mi cuenta de Trello. Me sale que no tengo permiso para acceder a este contenido.
Asked by Isabel Donoso:

No puedo acceder a mi cuenta de Trello

Intent? sign up a Jira usando mi cuenta de Slack y no me acordaba mi contrase?a. Puede que ese hubiera sido el detonante. Por favor, quisiera reactivar mi cuenta.

![C608C3B8-0D7E-47A3-9725-A06E0904DA58.jpeg](/t5/image/serverpage/image-id/252635i2A8EE14CB100A287/image-size/large?v=v2&px=999 "C608C3B8-0D7E-47A3-9725-A06E0904DA58.jpeg")


Answers:
author: Maria Jose
body: Buenas noches, no lleg? ning?n correo. Y cuando intento contactar con el soporte de Atlassian me pide que inicie sesi?n pero sigue sucediendo lo mismo de que mi cuenta esta desactivada.

comments: author: Lara
body: > Translation:Good evening, no email arrived. And when I try to contact Atlassian support it asks me to log in but the same thing keeps happening that my account is deactivated.

Hi Maria,

Since you have created a new Atlassian account, please use this new account to create the ticket. In the ticket, you will need to mention your old account email address (the one you cannot access).

The Support team will then be able to provide you with next steps.

All the best,

Lara  
The Trello Team


author: Maria Jose
body: Hola

Ya el ticket est? hecho pero no me permiti? utilizar el correo que quiero recuperar


author: Lara
body: Hi Maria,

What is the ticket number?

Lara  
The Trello Team


author: Maria Jose
body: Es (CA-3043832)


author: Maria Jose
body: ![Screenshot_20240701-221401_Chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332929i8C28367AC4139F44/image-size/large?v=v2&px=999 "Screenshot_20240701-221401_Chrome.jpg")


author: Lara
body: Hi Maria,

It looks like our team replied. Please reply to the ticket with more information -- the team will need your old email address.

Since this is related to your account, we can only work with you via the ticket; not the Community forum.

All the best,

Lara  
The Trello Team


author: Maria Jose
body: Hola, yo tampoco puedo acceder a mi cuenta, dice que fue desactivada. Intente iniciar sesi?n varias veces y hasta cambi? la contrase?a pero sigue en el mismo problema. Tambi?n tuve que crear una cuenta para poder escribir esto. ![Screenshot_20240701-180039_Chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332911i59CA2C992B8A23FA/image-size/large?v=v2&px=999 "Screenshot_20240701-180039_Chrome.jpg")Si alguien puede ayudarme por favor.

comments: author: Lara
body: > **Translation** :  
> Hello, I can't access my account either, it says it was deactivated. I tried to log in several times and even changed the password but still the same problem. I also had to create an account to be able to write this.

Hi Maria,

Thanks for reaching out.

From your screenshot, it says that an email has been sent to you with instructions. Were you able to check for that email?

If you have any issues, as this is related to your Atlassian account, you will need to reach out to Atlassian Support at <https://support.atlassian.com/>.

All the best,

Lara  
The Trello Team


author: Maria Jose
body: Hola, no lleg? ning?n correo. Y cuando intento contactar con el soporte de Atlassian me pide que inicie sesi?n pero sigue sucediendo lo mismo de que mi cuenta esta desactivada.


author: Alberto Rodr?guez
body: Hola.   

Yo tambi?n tengo el mismo problema: me aparece el mismo mensaje de error al intentar acceder.   

Le agradecer?a que se pongan en contacto conmigo para que les pueda facilitar informaci?n adicional, para que pueda volver a acceder a mi cuenta de Trello.   

Quedo a la espera de su respuesta.   

saludos

comments: author: Lara
body: Hi Alberto,

I don't see any issues with your account.

Can you log in using your email and password? If you need to, you can reset your password at <https://id.atlassian.com/login/resetpassword>.

It's also important to note that you currently do not have a Trello account. Please try and log in at <https://id.atlassian.com>.

Hope that helps!

?? *Feel free to respond in the language you feel most comfortable with.*

All the best,

Lara  
The Trello Team


author: Alberto Rodr?guez
body: Muchas gracias por su respuesta, Lara.   

He tenido que crear una nueva cuenta para poder escribir aqu?, pero la cuenta en la que tengo problemas para acceder es:

<br />

Le agradecer?a que me indique como puedo solucionar el problema.   

Gracias y saludos


author: Lara
body: Hi Alberto,

Thanks for that! I've removed that email address from your message for privacy reasons.

It looks like we sent you an email on 08/Jun/23 regarding your account. Can you please check your emails? The ticket number [CA-2390076](https://support.atlassian.com/requests/CA-2390076/).

You will need to respond to that email in order to regain access to your account.

Lara  
The Trello Team


author: Alberto Rodr?guez
body: Muchas gracias por su respuesta.   

He revisado el correo, y no he recibido su respuesta. ?Podr?an volver a envi?rmelo?

Gracias!!


author: Lara
body: Hi Alberto,

I reached out to our team about this and they confirmed that your account is now active. They have responded to you in that ticket.

Please ensure your full name and billing address are complete, up-to-date, and accurate.

You can make these quick updates by following the steps below:

1. Log in to <https://id.atlassian.com/>. (If you need to reset your password, you can do so at <https://id.atlassian.com/login/resetpassword>).
2. Go to your avatar on the top right of the page
3. Click account settings
4. From this view, you can update your name and location

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


author: Lara
body: Hola Isabel,

Gracias por ponerte en contacto con nosotros.

Parece que nuestro equipo de Atenci?n al Cliente se puso en contacto contigo en [CA-2295765](https://support.atlassian.com/requests/CA-2295765/). Para hablar m?s sobre tu cuenta, responde a esa solicitud.

Tambi?n he eliminado tu direcci?n de correo electr?nico de tu mensaje por motivos de privacidad.

Si tienes alg?n problema con tu cuenta en el futuro, crea una incidencia en <https://trello.com/contact#/>, ya que se trata de informaci?n confidencial. Gracias.

Si tienes alguna otra pregunta, d?noslo y estaremos encantados de ayudarte.

All the best,

Lara  
The Trello Team

*** ** * ** ***

Hi Isabel,

Thanks for reaching out!

It looks like our Customer Advocates team reached out to you in [CA-2295765](https://support.atlassian.com/requests/CA-2295765/). To discuss your account further, please reply to that ticket.

I've also gone ahead and removed your email address from your post for privacy reasons.

If you have any issues with your account moving forward, please create a ticket at <https://trello.com/contact#/> since it is related to sensitive information. Thanks!

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team