Frequent editor freezes with data loss
Asked by Christoph Reinke:

Hi,

I am experiencing freuqent frequent editor freezes with data loss.

I would say every second time I edit a page or create a new one, the editor freezes.

Saving the changes is not possible, so the changes are lost I have to start over.

I tried the paid version but this does not solve the problem.

I am using Chrome

Last resort is taking the content to another tool.

Any hints would be appreciated.

Thanks and best regards

Christoph

BTW:

The editor has also room for improvement:  
Pasting the version details with the cursor positioned directly after "I am using Chrome " in the text above pastes the content below the text, here:

Chrome Version 125.0.6422.176 (Offizieller Build) (64-Bit)

Microsoft Windows \[Version 10.0.19045.4412\]


Answers:
author: Dan Breyen
body: Hi [@Christoph Reinke](/t5/user/viewprofilepage/user-id/5521557) welcome to the community! Do you experience the issue in Edge as well as Chrome? Do other users have the same issue on your instance? Have you tried removing your browser cookies and resetting your browser cache?

I tried replicating your behavior with Edge and Win11 as that's what I have and I can't replicate the issue. I took a quick look at [Atlassian's Jira site](https://jira.atlassian.com/secure/Dashboard.jspa) and couldn't find anything.

If you've checked all these things, you could probably contact [Atlassian Support](https://jira.atlassian.com/secure/Dashboard.jspa) for their thoughts.

comments: author: Christoph Reinke
body: Thanks!


author: Nicolas Grossi
body: [@Christoph Reinke](/t5/user/viewprofilepage/user-id/5521557) Welcome! Could you please check with firefox ? Take alook at this link: <https://community.atlassian.com/t5/Confluence-questions/Confluence-is-slow-and-unusable-in-Chrome-and-Edge/qaq-p/1528541>

Also, you might contact support.atlassian.com if the issue persist.

Nicolas

comments: author: Christoph Reinke
body: Thanks for your prompt answer.

I tried with Firefox (new installation).

First impression: very slow in general in loading URLs, not only Confluence, no idea why..

Same issues comes up in 3rd edit, but at least Firefox gives an error message:

"Die Verbindung zu Ihnen wurde unterbrochen. Daher wurde die Bearbeitungsfunktion deaktiviert, um Probleme zu vermeiden. Sie k?nnen die Bearbeitung fortsetzen, sobald die Verbindung wiederhergestellt wurde. Sie sollten Ihre Arbeit jedoch jetzt kopieren und speichern. Verbindung wird gesucht... "

In englisch: connection to me was interupted..

Other contents loads however, so no idea which connection is meant exactly, not my internet connection in general..


author: Christoph Reinke
body: Additional thought after checking the link you provied:

The client I am using is setup and mainly controlled by my IT department, so I cannot update Windows for instance, and probably there are extension or other software installed which somehow interfere..


author: Rodrigo
body: Good day [@Christoph Reinke](/t5/user/viewprofilepage/user-id/5521557) and welcome to the community!

This sounds like something else is interfering with your connection, which could happen in multiple browsers.

An alternative that I could suggest is to monitor the outgoing connection when editing or creating content. That is to say, use the [HAR and Console](https://help.deakin.edu.au/ithelp?id=it_kb_article&sysparm_article=KB1000083#:~:text=Typically%20pressing%20F12%20will%20bring,tab%20under%20'Developer%20Tools'.) logs to see if there are any errors plaguing your connection:

* Open the HAR monitoring tool, refresh the page and replicate the issue.
* Observe if there are any 400 errors in that window.
* Switch to the Console view to investigate what could be happening here as well.

These steps sound complicated, but the errors you could potentially find there could point you toward the root of the issue (and/or might help Atlassian to investigate).

I've seen errors here connected to apps, firewalls, and even a new Safari update among others.

Wish you good luck!  
Rodrigo


Tags: cloud

confluence-cloud