youngmon/atlassian-qna huggingface dataset:
HELP! INCLUDED CARD'S EMAIL ADDRESS IN CC TO CLIENTS- HOW CAN I DETACH???
Asked by Dawn Bernstein:

so the idea was, if a client sent new info or design art in an email, it would auto appear in activities. This was supposed to give entire team more visibility and ensure nothing was missed. and - it DOES do this - HOWEVER - the entire email thread is sent each time - this is too much for any member of the team to read thru - too time consuming

The team is super mad - yesterday was the worst. One client sent 50 images and 2 emails - so two whole threads, 100 images that had to be deleted manually later- they are begging me to "unlink the emails" - ive tried letting them know the only way is to just begin a new email with each client that does NOT include card email in CC -

i also tried changing the board's email in case by some miracle that changes each card's email as well - though i doubt it

if anyone anywhere knows a way i can change individual card's emails that would be awesome!!


Answers:
author: milynnus
body: [@Dawn Bernstein](/t5/user/viewprofilepage/user-id/5001495)

If you can create a new card email, I suggest you make a copy of the card and delete the old card.   
Giving out there card email is as good as giving write access via email. Trello has a cautionary note on this.

If you want to enhance your email to board/card experience you will need to setup your own solution to routing emails to endpoint/handler that can apply your own rules. A simple requirement would be to how the sender email.

comments: author: Dawn Bernstein
body: Hi thank you for responding- I did read the warning, but it only warned whoever had the email address, would be able to email directly to that card... and THAT is exactly what I wanted- the customer's email responses to auto imprint on the card- this way other departments would have instant access to clients needs.

This was my intended blanket solution when I found most client complaints originated by the recipients failing to communicate to other departments OR departments failing to capture instructions and attachments from long email threads.

This seemed like an excellent way to ensure that IF anyone forgot to forward to necessary dept.s, the email to card would ensure client's verbiage and art was made visible anyway. Like a safety net.

There was no warning the ENTIRE email thread would come thru- otherwise I would have just forwarded each specific email to the cards myself OR continued to copy and paste into Trello as I found these issues myself OR included the address in a brand new composed email

For now I will do as you suggested and copy cards - delete old

I'm leary to try any form of automation as this situation caused a lot of issues and took me completely off the project... I didn't lose my job, but this was a hugely embarrassing failure. I did learn however how important it is to conduct testing within my personal workflow space before recommending company wide change - beta testing so to speak....boy do I wish I had done that... I do love the idea of automation and will conduct testing on my own- at least for myself it could prove very useful


Tags: card

link

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How to get trello boards sorted by dateLastView/dateLastActivity
Asked by Patrick Rutherford:

I'm working with the Trello API and need to get all the boards a user has access to. But I want it to be sorted by the most recently used for a better user experience but from what I've found the api does not support that. I'd rather not have to sort on the front-end if possible...

Anyone have any workarounds or maybe I'm missing something to be able to do this?

Thanks!


Answers:
author: milynnus
body: [@Patrick Rutherford](/t5/user/viewprofilepage/user-id/5001550)

If you set a webhook by idMember, you would be able to collect the stats you need and work from there.


Tags: rest-api
Used to be able to "check" to complete a card?
Asked by Mike Macauley:

I haven't used Trello in a few years. I swear there used to be a way to check off a card to mark it as complete and it'd archive the card/remove it from the list it's in. I can't for the life of me figure out how to do that now. Is this still a feature (and if so, how do I use it?) or am I imagining things?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Mike Macauley](/t5/user/viewprofilepage/user-id/5001581) ! Welcome to the community :) you can check off a card by checking the due date checkbox:  

![due date checkbox.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209636i5130C41C00AED651/image-size/large?v=v2&px=999 "due date checkbox.PNG")  

This won't automatically archive the card, but you can automate that through [butler automation.](https://support.atlassian.com/trello/docs/butler-overview/) So a basic rule like *"when a due date is marked as complete is a card, archive the card".* An alternative could be *"when the green "done" label is applied to a card, archive the card".*   

You can also quickly archive cards using the "c" keyboard shortcut. Simply hover your mouse over the front of a card without clicking into it and type "c" (c for close).

comments: author: Mike Macauley
body: Thank you, this is exactly what I was looking for!
Premium Billing Question
Asked by Gabby Bidwell:

I am thinking of upgrading to premium. Within my account I have 7 workspaces. There are different members within each workspace. For example myself and a coworker in Workspace 1, but myself and another coworker in Workspace 2.

Will I be billed, $10 a month, per person in every workspace?

For workspace 1, would it be $10 for me, $10 for a coworker, PLUS workspace 2 (another) $10 for me, and then $10 for my coworker?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Gabby Bidwell](/t5/user/viewprofilepage/user-id/5001498) welcome to the community! Yes, that's right; Trello's pricing works at the workspace level. It would make better sense to have one main workspace for the company and then organise the boards into [collections](https://support.atlassian.com/trello/docs/creating-collections-for-premium-workspaces/). You can also make certain boards [private](https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/) if you don't want to share them with all workspace members.


Tags: premium
Final Verdict on Previewing PDFs in Cards
Asked by Justin Roberts:

Hi,

I'm new to Trello and trying to get some clarification on whether attached PDFs are able to be previewed within cards (++without directly clicking on them, i.e., just an image preview of the first page of the PDF++).

I run a lab and a typical part of manuscript preparation workflow is citing / viewing research articles which are often in PDF format. Every attempt at attaching a PDF to a card just results in it showing its attached with the paperclip icon. Even after clicking on the card the attachments just sometimes show 'pdf' for the image preview. The filenames of the papers are often not informative so it would be really helpful if they showed up as proper previews.

Is this supposed to work or not? I've tried in the standalone apps (multiple OSs) as well as multiple web browsers with the same outcome.


Answers:
author: Alex W
body: Hi [@Justin Roberts](/t5/user/viewprofilepage/user-id/5001431) - I can see you raised a ticket about this with Trello Support too. [@Lauren](/t5/user/viewprofilepage/user-id/4894225) has replied to your ticket and is waiting on your response.


Tags: pdf
How can I get Trello to stop masking URLs included in the comments in my cards?
Asked by Andrea Fleisher:

After pasting one or many URLs into a card, Trello forces them to display as shortened nomenclature -- the Page Title and a favicon -- instead of the actual URL. Being able to see and read the full URL is important to my project communication. Where is the setting for me to turn this off?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hey [@Andrea Fleisher](/t5/user/viewprofilepage/user-id/5001400) ! Welcome to the community :) there's no setting to turn this off, however, there is a big thread [here](https://community.atlassian.com/t5/Trello-questions/Stop-Trello-from-replacing-a-URL-in-a-card-comment-into-a-page/qaq-p/1686289) that talks about this particular feature quite extensively and there are a few workarounds offered.   

For example, adding backticks to your link or removing the "https://" part of the URL.   

![links in trello.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209635i4C4A6E71C63431D0/image-dimensions/554x305?v=v2 "links in trello.PNG")  

<br />

It also looks like [@Adam Cao](/t5/user/viewprofilepage/user-id/4458333) created a link preserver extension for this:

* Chrome Extension: <https://chrome.google.com/webstore/detail/link-preserver-for-trello/kakifckibanjlglpkbnfdichejplgdap>
* Firefox Addon: <https://addons.mozilla.org/en-US/firefox/addon/link-preserver-for-trello>

comments: author: Andrea Fleisher
body: Many thanks, Hannah! Nice of you to point me to that other thread and provide the summary here.
Butler could not run your rule (Sort list)
Asked by olinesn:

Hello,

I'm receiving this error:

Butler could not run your rule:

when a card is moved into list "X" by anyone, sort the list "X" on board "Y" by time in list ascending

There are 200-300 cards in this list, so it shouldn't be an overwhelming computation.

May I please ask for input?

Thanks!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@olinesn](/t5/user/viewprofilepage/user-id/4412210) ! What does it say in the [command log](https://support.atlassian.com/trello/docs/opening-the-command-log/)? Generally, it'll give a more detailed description as to why it failed.

comments: author: olinesn
body: Thanks for your attention, please see attached. I have the rule set to run every morning now, rather than when a card is added to the list.

![](https://i.imgur.com/Nc2omcJ.png)


author: Hannah Humbert - Simpla Workflows
body: Looks like you're running into a rate limiting error. Trello has a limit of 300 requests per 10 seconds.


author: olinesn
body: Thank you for your response. What's the plan going forward on this? Is there a way to sort lists with more than 300 cards, or does Trello not support lists larger than 300 cards? This is a pretty severe limitation for a service that I pay for to organize work across 10 people.


author: Hannah Humbert - Simpla Workflows
body: [@olinesn](/t5/user/viewprofilepage/user-id/4412210) I'm not the right person to ask for this, sorry - I'm just a community member. You can talk directly to Trello here: <https://trello.com/contact#/>


author: olinesn
body: Ah, my mistake! Well thanks for speaking up
My Trello calendar has disappeared suddenly!
Asked by Bob N Fran:

New here. My Trello calendar has disappeared suddenly apparently replaced by a blank one! How can I retrieve my calendar?

Thanks so much, Fran


Answers:
author: Nathan Welch
body: Hi Fran,

Is this on the Calendar view on the board? It may be that your board has a filter on, and that's why you don't see anything in your calendar. In the top right of your window you would see a button titled "Filter" like in the attached screenshot. Clicking the "X" there should remove any filters on the board and you should see all cards with dates on your calendar view as before.  

![Screen Shot 2022-08-04 at 2.58.13 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/209595iF0C73A2F8365C668/image-size/large?v=v2&px=999 "Screen Shot 2022-08-04 at 2.58.13 PM.png")

Let me know if that resolves your issue, happy to assist further if not.

Thanks,

Nathan

comments: author: Bob N Fran
body: You had the right solution, Nathan! Thanks so much,

Fran


Tags: calendar
Can I pay for a premium account by Ideal? I have'nt a credit card.
Asked by Saskia Wirsing:

I wil upgrade my account to premium but I haven't a credit card. Can I pay by Ideal of an other way?

Best wishes


Answers:
author: Alisson Sartor
body: Hello, Saskia!

Welcome to the Community!

We're glad that you decided to upgrade your account! We currently only accept credit cards for Trello Standard and Premium. We do not accept PayPal or other methods. We offer more options for Enterprise customers, if you're interested in learning more about Trello Enterprise Reach out via <https://www.atlassian.com/company/contact/purchasing-licensing> to open a conversation about Trello billing and licensing!

I hope this helps, but please let me know how it goes and if there's anything else I can assist you with.

Kind Regards,  
Alisson  
Atlassian Support - Trello
Unable to connect to Trello. Reload page
Asked by Patr?cia Ribeiro de S?:

Hello !!

When entering the boards, the message below appears and does not load. How should I proceed?

![Trello.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209508i7E3FE3926115CFCE/image-size/large?v=v2&px=999 "Trello.PNG")


Answers:
author: Helen Davis
body: No answer but I had the same problem yesterday and today. My boards do load and I can work on them but the message still appears and obscures part of my screen.

Is anyone else having the same issue?
how to synchronize card with google agenda
Asked by Kevin:

Hi,

I'd like to know what's the process to synchronize the cards to my google agenda.

The problem is that I already synchronized the board with my google agenda, but only a few cards among others appear on my google agenda, and some don't.

Please how can I fix it ?

Good day,

K?vin.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Kevin](/t5/user/viewprofilepage/user-id/5001047) ! Welcome to the community :) are you using the ICal link method mentioned [here](https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/)? And probably a silly question, but are you able to confirm all the cards you expect to see in your calendar have due dates? Also note that the sync isn't live; it refreshes about once a day I believe.


Tags: calendar
looking for DUTCH user of Trello (premium or enterprise)
Asked by Sandra Beijnes:

Hello community,

As non-profit organisation Kinderpostzegels in the Netherlands, we considering using Trello for our (marketing) projects, for example the Kinderpostzegelactie.   
I know I can try the Premium for two weeks, but before I do that, I would like to see some examples of users. Acctually a demo and asking questions at the same time to see immidiately iff some usabilities ar in.  

Anybody in the community who would help me, preferrably around Haarlem/Amsterdam/Leiden?  

Looking forward to meet you!!  

Regards,  
Sandra


Answers:
author: Ste Wright
body: Hi [@Sandra Beijnes](/t5/user/viewprofilepage/user-id/5000984)

Did you find someone to connect with on this topic?

If not, it might be worth posting in the [Amsterdam Group](https://community.atlassian.com/t5/Amsterdam/gh-p/amsterdam) - or let me know in response to this question, and I'll see if I can help find someone for you!

Ste
How do I avoid or disable notifications from Trellomembers in my mailbox ?
Asked by Vinni Dyrholm:

Hi

How do I avoid or disable notifications from Trellomembers in my mailbox ?

Regards Vinnie


Answers:
author: Alisson Sartor
body: Hello, Vini!

Thanks for reaching out to us.

Right now, we don't offer a more granular notification preference selection to allow users to **not** be notified when a notifiable action happens on a board or card or list they are watching:

* <https://help.trello.com/article/793-receiving-trello-notifications>

If a user is watching a board or list or card, they'll see the notifications from actions that produce a notification. Users can unwatch cards and lists and boards where they don't need to receive notifications - In that case, you can still [@mention](/t5/user/viewprofilepage/user-id/732788) them on cards and they'd still get a notification.

You might also wish to look at your notification settings on <https://trello.com/me/account> and change the notification email frequency to 'periodically' to help cut down on some of the notification noise.

in case you don't want to receive it at all, Change the Notification Email Frequency to Never

I hope this helps, but please let me know how it goes and if there's anything else I can assist you with. Looking forward to hearing from you

Kind Regards,  
Alisson  
Atlassian Support - Trello
Collect and hand out tasks
Asked by Tim Keen:

Hi guys, im looking for a workflow where i can collect tasks via email or directly in Trello throughout the day, save them all in the same folder or board. And the next morning put the cards on the right board and hand out tasks. I have different people working on different projects and we collect feedback on a daily basis. I would like to evaluate everything in the morning and set up tasks for all ongoing projects from one specific starting point (a bin, board, folder, etc). This would definitely help me to keep an overview of all projects. Is this possible?


Answers:
author: Christl_Email for Trello
body: Hi [@Tim Keen](/t5/user/viewprofilepage/user-id/5000885) and welcome ?

I agree with Hannah, it should definitely be possible. I'd suggest checking out the [Email for Trello PowerUp](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) - have a look at [this video](https://www.youtube.com/watch?v=XdAsEp14SVs) for an overview.

You could also use some [Trello Automations](https://trello.com/guide/automate-anything) to help with your workflow (e.g. when you add a certain label automatically assign a certain member, [send an email when a card is dragged to a certain list](https://www.sendboard.com/blog/drag-a-trello-card-to-send-an-email?rq=drag) or [automatically send a follow up/overdue email](https://www.sendboard.com/blog/automatically-send-timed-follow-up-emails-from-trello?rq=follow) based on the due date etc.)

Hope that helps! You're welcome to pop over any questions to hello@sendboard.com or simply [add the Email for Trello PowerUp](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) to give it a try with the free trial.


author: Hannah Humbert - Simpla Workflows
body: Hi [@Tim Keen](/t5/user/viewprofilepage/user-id/5000885) ! Welcome to the community :) it should definitely be possible. Have you explored any integrations yet with email--\>Trello?   

Here are some links to get you started:  

<https://support.atlassian.com/trello/docs/creating-cards-by-email/>  

And some gmail-specific ones:  
<https://workspace.google.com/marketplace/app/trello_for_gmail/710372432947>  
<https://zapier.com/apps/gmail/integrations/trello>  

Happy to answer any follow-up questions :)
Not able to take pull
Asked by Hardik Dholakiya:

I am not able to take pull.

I am getting the below error

error: RPC failed; HTTP 500 curl 22 The requested URL returned error: 500  
fatal: the remote end hung up unexpectedly


Answers:
author: Caroline R
body: Hi, [@Hardik Dholakiya](/t5/user/viewprofilepage/user-id/4499545)! Welcome to the community!

As [@Alan Nelson](/t5/user/viewprofilepage/user-id/2122512) mentioned, this is related to the issue we had today in which some repositories were not accessible on Bitbucket cloud in the UI or command line per StatusPage update:

* <https://bitbucket.status.atlassian.com/incidents/zlvln4f0thsx>

We appreciate your patience and understanding while our team was working to address the issue. We sincerely apologize for all inconvenience caused.

The root cause was identified as incorrect configuration applied when trying to onboard additional storage capacity for Bitbucket Cloud. This resulted in a subset of storage capacity becoming unavailable.

The problem got resolved after the changes were rolled back the misconfiguration and Bitbucket services were restarted. The repositories should now be fully accessible and services are restored.

Please let us know if we can help with anything else.

Kind regards,  
Caroline


author: edwin vasquez
body: It looks like there is an outage at the moment.


author: Alan Nelson
body: Don't have an answer, but also experiencing this - can't clone or pull. Only affecting 1 of our repos though, so not sure what's up with that.

comments: author: Alan Nelson
body: Probably associated with this outage: <https://bitbucket.status.atlassian.com/>


Tags: bitbucket-cloud

cloud
How can I regain admin access to workspace?
Asked by Jonathan Smithies:

Hello,

I accidentally deleted a user group on Bitbucket which has removed me (the only admin) from being able to administer my own workspace.

I've tried creating a new group to add myself to but it says I don't have permission to view the workspace.

What do I do? Please help. I urgently need to gain access because my job depends on it.

Jonathan


Answers:
author: Caroline R
body: Hi, [@Jonathan Smithies](/t5/user/viewprofilepage/user-id/4499516)! Welcome to the community!

I confirmed you were the **Main Billing Contact** of this workspace, so I went ahead and created an admin group under this workspace and added you back to the group. Could you please confirm if everything is working as expected now?

Please, feel free to share any additional questions or concerns regarding this case.

Kind regards,  
Caroline

comments: author: ?????? ???????????
body: Hi, Caroline

I found myself in the same situation. Can you help me?


author: Juliano de Morais
body: Dear All,

I've had the same problem.

Could you please help me?

comments: author: Caroline R
body: Hi, [@Juliano de Morais](/t5/user/viewprofilepage/user-id/4843930) and [@?????? ???????????](/t5/user/viewprofilepage/user-id/4506374),

I would like to ask if you could please create a new question for your issue, providing details on the errors you see.

We generally encourage users to create a new question for their issue instead of posting on someone else's question because 1) the root cause and resolution may be different for each case 2) a question can become cluttered and difficult to follow if we try to troubleshoot multiple users' issues in it.

Please feel free to let me know if you have any questions.

Kind regards,   
Caroline


Tags: bitbucket-cloud

cloud
fatal protocol error: unexpected 'Error running git: fork/exec /usr/bin/git-receive-pack: stale NFS
Asked by Checchin Software S.r.l.:

I have this error while trying accessing or pushing to my repository.

```
fatal: protocol error: unexpected 'Error running git: fork/exec /usr/bin/git-receive-pack: stale NFS file handle'
```

what can i do?  

<br />


Answers:
author: fmusick
body: It looks like this has been resolved (as of August 2nd, 19:00 UTC), at least in my case, I hope the same is true for others.


author: Evolve Agency
body: Hi i got the same errors...

<br />

On pull

    /usr/bin/git-upload-pack: stale NFS file handle

On push

    /usr/bin/git-receive-pack: stale NFS file handle

<br />

<br />


author: Luca D'Afflisio
body: It seems there's an issue with Bitbucket Cloud. Some repositories are not accessible.  
<https://bitbucket.status.atlassian.com/>


author: fmusick
body: I am running into a very similar error, in my case it is:

fatal: protocol error: unexpected 'Error running git: fork/exec /usr/bin/git-upload-pack: stale NFS file handle'

Only showing up on one of my team's repositories and only started showing up today.


Tags: bitbucket-cloud

cloud