Free vs Premium
Asked by Kimberly Jones:

My boss has paid for a Trello membership for me, as he has added me to multiple boards in his Workspace. I already had an existing workspace from a trial that I did in 2018.

My Workspace is still showing as FREE and I am limited to 10 boards. Do I need to do something to change the status to a paid account?

Thank you!


Answers:
author: Andrea Crawford
body: Hi Kimberly, welcome to the Atlassian Community!  

If your boss added you to a premium workspace, you'll get premium features only on boards within his workspace.

If you want to have premium features on boards within *your* personal workspace, you'll need to upgrade that workspace to premium.

Hope this helps!

comments: author: Kimberly Jones
body: Thank you!


author: Randylyn1
body: Hi Andrea,

How is this done? I've been using Trello for years. Went from Free to gold and then purchased Premium.   
I'm so confused what the difference is between workspace and boards. I would assume the workspace has boards, but when I create a new board in my premium, it shows it's a free account. I can't copy anything from an old board to update a new board. It's soooooo frustrating. More frustrating that I can't get hold of a human being to help me. I have to work, and I depend on these boards. I'm ready to just discontinue and start using another project manager.


author: Andrea Crawford
body: Hi [@Randylyn1](/t5/user/viewprofilepage/user-id/5159831) ,

I'm sorry for the trouble you're having. I'll do my best to help. When you purchased Premium, you got premium features for all the boards within a single workspace. If you click on your avatar in the top right of Trello, then select "Activity" you should see a list of workspaces that you belong to, and the one with Premium will have this special "briefcase" icon next to its name.

![Screenshot 2023-03-01 at 12.46.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/243249iD97E797B8357DA5E/image-size/large?v=v2&px=999 "Screenshot 2023-03-01 at 12.46.27 PM.png")

When you create a new board, if you want it to have Premium features, you'll need to create it in this workspace. There's a dropdown in the Create menu so you can choose which workspace the board will live in.

![Screenshot 2023-03-01 at 12.43.28 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/243262i070A7E1F0E0585AF/image-size/large?v=v2&px=999 "Screenshot 2023-03-01 at 12.43.28 PM.png")

If you need to move a board that currently is not getting premium features into your premium workspace, you can do so by

- open the board

- open the board sidebar on the right

- click "more"

- click "settings"

- click "Change workspace" and select your premium workspace that you identified earlier.

![Screenshot 2023-03-01 at 1.29.30 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/243261i32966759B03074DC/image-size/large?v=v2&px=999 "Screenshot 2023-03-01 at 1.29.30 PM.png")

Let me know if you're still having trouble. If you still aren't seeing premium features after following these steps, you could reach out to Trello support at <https://trello.com/contact>


author: Alex W
body: Thanks [@Andrea Crawford](/t5/user/viewprofilepage/user-id/1248191) - [@Randylyn1](/t5/user/viewprofilepage/user-id/5159831) has already raised a ticket and I'm working with her now, she had another account her Premium workspace was on.