youngmon/atlassian-qna huggingface dataset:
cannot upload images to Confluence page
Asked by ankitap:

I am unable to upload images now. It has been working fine (with few glitches) since morning but now they are not at all uploading.

![2019-11-25_16-50-49_error.png](https://community.atlassian.com/t5/image/serverpage/image-id/73943i5956583B513EACD3/image-size/large?v=v2&px=999 "2019-11-25_16-50-49_error.png")

Please resolve this issue.


Answers:
author: Shannon S
body: Hello [@ankitap](/t5/user/viewprofilepage/user-id/3641975),

Welcome to Atlassian Community. It's nice to meet you.

I checked with the rest of my colleagues in the Confluence Cloud team, and we haven't seen any major issues this week that would have caused this across our Cloud offerings.

Can you please help me to narrow down the cause by letting me know the answer to the following questions?

1. Does this occur for all users?
2. Does this occur on all pages and spaces?
3. Are you able to replicate the issue across multiple browsers?
4. If you login from another internet connection, do you also have the same issue?
5. How are you attaching the file to the page?

Thank you for your help!

Regards,

Shannon

comments: author: ankitap
body: Hello Shannon,

Thanks for looking into this issue. Please see my comments inline:

Does this occur for all users?

*Ankita: I am the only user.*

Does this occur on all pages and spaces?

*Ankita: I was working on one page and it was there. It started working fine after an hour or so.*

*I am facing another problem in Confluence related to images. I am creating a User Guide for one of our products. Yesterday, when I opened a few pages for review, all the attached images were missing from the page. When checked in the attachment list, the images were present but were not appearing on the page. Many times, I have to rework, attaching the images again.*

Are you able to replicate the issue across multiple browsers?

*Ankita: I didn't try this. I am using Firefox, just FYI.*

If you login from another internet connection, do you also have the same issue?

*Ankita: Yes, the issue is common. I generally use Wi-Fi for internet connection, but because of such problems, I am now using a wired connection, and these issues are still existing.*

How are you attaching the file to the page?

*Ankita: I am attaching by typing "/image" and then browse and upload, or I directly click the Image icon given on the menu bar.*

Please let me know if you would need further inputs from my end.

Thanks,

Ankita


author: Shannon S
body: Ankita,

Thank you for the information.

Does this occur also when you attempt to add document attachments, such as Word docs, PDFs, etc.? How large exactly is the attachment?

Could you have a look at your **Developer Tools \> Network** section on your browser and tell me if there is anything that's preventing you from viewing the image? It will show you in red anything that you aren't able to reach.

Failing that, you may need to contact the [Cloud Support team](http://support.atlassian.com/contact) directly. We need to have a look at your server logs. If you need help raising a ticket, could you let me know?

Regards,

Shannon


Tags: cloud

confluence-cloud
Page Restrictions only detecting an old (deleted) user account
Asked by Candice Taylor:

Recently an existing user had their account updated with a new email address.

THE PROBLEM  
When trying to add this user to a restricted page, it picks up the user - with the new email address, and you are able to add and apply the changes.

If you go back to the page restrictions it then shows the user as an "unknown user" with their old email address.

Note: The old email address has been completely deleted from the system.


Answers:
author: Shannon S
body: Hello Candice,

Welcome to Atlassian Community. It's nice to meet you.

I noticed you raised the same question with our support team, and my colleague is now helping you. They've requested the following information from you:
> Since the issue persist after changing the username, we suspect there might be an inconsistency in the user_mapping table in Confluence database.
>
> To confirm the suspicion, please provide us with the output of following queries:  
>
> ```
> SELECT *FROM cwd_userWHERE user_name = '<USER_NAME>';
> ```
>
> ```
> SELECT *FROM user_mappingWHERE username = '<USER_NAME>';
> ```
>
> ![](https://getsupport.atlassian.com/images/icons/emoticons/information.png) Kindly replace \<USER_NAME\> with the affected username. You may need to run the query for both old and a new email address to identify the inconsistency.
>
> In addition, can you kindly create and attach a full [Support zip](https://confluence.atlassian.com/display/DOC/Troubleshooting+Problems+and+Requesting+Technical+Support#TroubleshootingProblemsandRequestingTechnicalSupport-CreatingaSupportZipFileviatheConfluenceAdministrationConsole) file for us to review the logs?

Please feel free to attach the results of that and the support zip to the ticket in support.

When the issue is resolved, could you possibly reply here with the resolution so it can help others in the future?

Thank you.

Regards,

Shannon


Tags: confluence-server

server
In macro, one JIRA has the option "?tat" whereas a second Confluence doesn't have this option
Asked by Thomas GRIMALDI:

Hello,  
I have the admin access to 2 different confluence :

* A) <https://aprr-refonte.atlassian.net>
* B) <https://sytral-tcl.atlassian.net>

In B), I can access to a macro called "Etat" (screenshot 1)  
Unfortunatelly, I can't find the same macro in A) (screenshot 2).

<br />

Any idea why?

![Screenshot 2.JPG](/t5/image/serverpage/image-id/73926iDA4972C39853A11D/image-size/large?v=v2&px=999 "Screenshot 2.JPG")![Screenshot 1.JPG](/t5/image/serverpage/image-id/73927i451541F5E07231F1/image-size/large?v=v2&px=999 "Screenshot 1.JPG")


Answers:
author: Shannon S
body: Hello Thomas,

Welcome to Atlassian Community. It's nice to meet you!

This macro is known as the **Status Macro** in English. In your first screenshot, is that from a page using the new Confluence editor? You will be able to tell if it's the new editor because the **Publish** button will be in the top right-hand corner instead of the bottom left-hand corner, as in the old editor.

The 2nd screenshot I believe is from a page using the old editor.

The **Status Macro** is available on both editors, but in the new editor, I seem to only be able to find it if I use the **/** shortcut.

On your page, you can insert the macro like this in the new editor (except you can type **?tat** to perform the search in French):

![CleanShot 2019-12-04 at 11.30.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/74990i4CACDCA72A209CDA/image-size/large?v=v2&px=999 "CleanShot 2019-12-04 at 11.30.59.png")

I've created a bug below to track which macros cannot be found from the Macro browser in Confluence Cloud:

* [CONFCLOUD-68743](https://jira.atlassian.com/browse/CONFCLOUD-68743) *Some available macros missing from macro browser search*

If you encounter any other macros missing from that browser, please update this bug ticket with that information.

Thank you for raising this, and let me know if you have any trouble.

Regards,

Shannon
Questions regarding JQL and reporting?
Asked by Markus:

Im currently creating some reports in Confluence that should simply show all issues we finished during the year.

To do so i created this filter: project = MyTestProject AND status changed to (r.release,done) DURING ("2019/01/01","2019/12/31")

Now i have two questions:

1. If an issue went trough the statuses R.Release and Done will JQL count it only once or twice? Like a user story that was first moved to the status R.Release than back to "Open" and then to Done.

2. ("2019/01/01","2019/12/31") Whats the beginning and end time here? Is it the 01.01.2019 at 00:00 to the 31.12.2019 23:59 or something different?

Thanks.


Answers:
author: Ignacio Pulgar
body: Hi Markus,

Here we have answers to your questions:

1. JQL queries will either retrieve an issue or not. They will never return an issue more than once, no matter the query.
2. If a static date is provided without a time, the time will default to 00:00 hours. You may also add a specific hour to your date like this: "2019/12/31 23:59". The endOfYear() function would also work for covering the full last day of the year.

Please, note that your query actually returns issues from MyTestProject that have ever transitioned to the*r.release* or *done* statuses during the specified date range, disregarding their current statuses, so you might want to add *...AND status in (r.release, done)* to your query.

If you would like to take an unmutable picture of the issues returned by your query, you may select the entire table returned once the macro had loaded the results \> Ctrl + C \> Edit the page \& paste. That way you will have a static table that will not vary depending on Jira data changes that may occur in the future.

Should you wish to create such an inmutable report in the first week of the new year, you may use the following query:

```
project = MyTestProject AND status in (r.release, done) AND status changed to (r.release, done) DURING (startOfYear(-1), endOfYear(-1))
```

Hope it helps.

comments: author: Markus
body: Hi, thanks that a really superb answer, helped me a lot!


author: Yogesh Mude
body: HI [@Markus](/t5/user/viewprofilepage/user-id/1193438)

As you are reporting tickets that r finished in the specific years then you should include the resolution in your JQL. in jira if the ticket resolution is set then only it treats as resolved and shows it on the report.

And whenever ticket reopens then you should reset the resolution so that the specific ticket exclude from the report.


Tags: cloud

confluence-cloud

jira

jql
Replacements for removed code paths in Confluence 7
Asked by Chris Harding:

A large amount of depreciated code paths were removed in 7 (<https://confluence.atlassian.com/doc/deprecated-code-paths-removed-in-7-0-967879993.html>).

Is there any easy place to look up what you are supposed to use now these have been removed? We have a number of user macros which use some of these, some examples below.

\* getContentPermissionSets - for creating a "who can see this page" in the header

\* $userDetailsManager.getStringProperty - for getting properties from users profiles for seating plans and phone lists

Any help appreciated.

Chris


Answers:
author: Shannon S
body: Hello Chris,

Thank you for contacting us about this. Can you let me know what you're trying to do with these code paths? Are you developing an add-on for Confluence?

If so, I would recommend that you raise this question on our [Atlassian Developer Community](https://developer.atlassian.com/resources) instead. Where this forum is more for end-user questions, the Developer Community can help with any development-related questions.

Let me know if you have any questions about that.

Regards,

Shannon


Tags: confluence-server

server
How to adapt Toggl report data with Confluence chart macro
Asked by Ryan Penning:

Hi all,

I'm trying to get a handle around how I can use the Confluence chart macro for the reports Toggl exports - Toggl is a time tracking tool that we use and we've used it in all our PM reporting.  

A basic Toggl export looks like this  
![EXCEL_Y1VdBAtQ0h.png](https://community.atlassian.com/t5/image/serverpage/image-id/73908i5724DE3F6020507A/image-size/large?v=v2&px=999 "EXCEL_Y1VdBAtQ0h.png")

Is there anyone more experienced with the chart macro who knows how I could use the Confluence chart macro to present this? Just copying and pasting this sheet in the chart macro doesn't do anything and maybe I'm missing an extra step?  

If you want to use the sheet in an example I've linked it here: <https://drive.google.com/file/d/1UK-m_Tl6GMIGjfjntKV0QfCJPRX1smfU/view?usp=sharing>  


Answers:
author: Ryan Penning
body: It would also be good to know how I would be able to adapt this data in a timeline as well- might be a bit more difficult but it would be good to see the how time is spent increasing as a project goes on.  

<br />


Tags: cloud

confluence-cloud
Can not show the Heading on Firefox
Asked by Sarah Cheng:

I am running Firefox 70.0.1. But there are some heading missing (but not all of them),

there is no such problem in Safari and chrome, so I would like to ask if there is any way to fix this error in Firefox.

P.S. I have try to refresh the page (F5 and shift+control+R), but it does't work.


Answers:
author: Kiran Panduga {Appfire}
body: Hi [@Sarah Cheng](/t5/user/viewprofilepage/user-id/3566105) ,

Can you try clean up the cache, cookies and history in Firefox and then try? Title of any Confluence page should be displayed in Firefox without any issues.

Can you also try checking in the Private/Incognito mode in Firefox?

Thanks,

Kiran.

comments: author: Sarah Cheng
body: Hi [@Kiran Panduga {Appfire}](/t5/user/viewprofilepage/user-id/645618),

Thanks for the reply!

I am very sorry for misusing the word. I was going to say**"Headings are missing"** not "title". Deeply sorry for the misunderstanding!!! :(

As the ways you suggest me to do, both of them didn't work.

If you have any further suggestion please share with me! Thank you!

Sarah


author: Kiran Panduga {Appfire}
body: Hi [@Sarah Cheng](/t5/user/viewprofilepage/user-id/3566105) ,

Can you copy the content of the page to a new page and save it and then try accessing it through Firefox?

Sometimes, format of the page might be an issue. Try creating a new page.

Thanks,

Kiran.


author: Sarah Cheng
body: Hi [@Kiran Panduga {Appfire}](/t5/user/viewprofilepage/user-id/645618) ,

Thank you! Creating a new page does work.

However, I would like to know what kind of format may cause this problem.

We have a lot of pages and each of them has a lot of link to other pages, creating a new pages will need a lot of effort dealing with those links. I hope I won't encounter this problem again and again (lol).

I hope you will be able to provide the information.

Thank you for any help you can provide!!

Sarah


Tags: cloud

confluence-cloud
A translation mistake in Korean
Asked by Sophie KyoungHee Son:

In front of the highlighted "?? ? ???? ???", you should put the number for people who clicked "like" button. Please check this.![confluence.PNG](/t5/image/serverpage/image-id/73907i462B19EC7A07EC70/image-size/large?v=v2&px=999 "confluence.PNG")


Answers:
author: Shannon S
body: Hello Sophie,

Welcome to Atlassian Community. It's nice to meet you!

Thank you for reporting this translation mistake. Could you please raise this with our Translations team? You can find how to contact them from our documentation on [Translations](https://confluence.atlassian.com/translations?_ga=2.22791739.188572898.1574628872-1642555208.1571221417).
> Notice a mistake in a supported language? Let us know by [creating a ticket](https://jira.atlassian.com/secure/CreateIssue.jspa?pid=11460&issuetype=1). We'll review it and make sure it's updated in the next translation.

Let me know if you have any trouble.

Regards,

Shannon


Tags: cloud

confluence-cloud
Change Confluence URL Default to use Page ID
Asked by Omar Hafez:

Hi there,

We would would like to configure Confluence so that it always shows page URL in following format:

\<Confluence Base URL\>/pages/viewpage.action?pageid=\<pageid\>

Currently it displays in the following format:

\<Confluence Base URL\>/display/\<Space Key\>/\<Page Title\>

Someone posted the same question over 5 years ago here on the forums.

I'm hoping there's a solution for this now?

Any help/guidance would be much appreciated.

Thank you


Answers:
author: Nic Brough -Adaptavist-
body: It is not possible to disable the "pretty" urls without code change. See <https://jira.atlassian.com/browse/CONFSERVER-52113> for the request.

You can get at the id though. If you write a new "user macro", it can be really short:

```
## @noparams
$content.getId().toString()
```

(This is from memory, it might not be quite right, and it is very plain, you literally just get the content ID and nothing else)


author: Omar Hafez
body: Hi,

I still haven't found the answer I'm looking for. Anyone else able to weigh in?


author: Omar Hafez
body: [@Kiran Panduga {Appfire}](/t5/user/viewprofilepage/user-id/645618) Thanks for the quick response!

I would imagine it would be relatively difficult to enforce this kind of practice across an entire organisation, is there no way other way to have Page ID URL as the default (without the conditions)? I've used confluence in other organisations in the past that have setup a macro of some sort that displays the Page ID on the page, and when clicked on, refreshes the page, except now with the Page ID URL format.

Do you know how this is done?


author: Kiran Panduga {Appfire}
body: Hi [@Omar Hafez](/t5/user/viewprofilepage/user-id/3649699)

The Confluence URL format is based on the page title, there are conditions in which can prevent the pretty format from being generated. These conditions include:

* If the page title contains a URL reserved or unsafe character, such as:

      % & ? / \ ; " ? +

* Or, if the *final character* of the page title is of *any* non-alphanumeric character

If either of these are true, Confluence will default to using the **pageId URL** format instead of trying to generate a pretty URL with the page title.

In your case, you will have to use any special character in the title of the page, then only the URL format can be in pageID format.

i.e

    https://confluence.example.com/pages/viewpage.action?pageId=123456

For more information, please visit this KB.

<https://confluence.atlassian.com/confkb/the-differences-between-various-url-formats-for-a-confluence-page-278692715.html>

thanks,

Kiran.


Tags: confluence-server

server
Cannot import Lucid CHart while importing Space
Asked by YogeshRanjit:

When I import Space from one Confluence environment to another, I can get everything imported except Lucid charts. Ther error I get is "Diagram not found. This diagram is linked to a page or attachment that has been deleted". Does anyone has a solution to this?


Answers:
author: Dinesh shivakoti
body: Seems like at the moment there is no automated fix for this. But a workaround can be to manually fix the diagrams in each page with broken link to lucidchart diagram. You can copy the json attachment name without the extension .json \> add a new lucid diagram \> search the name \> 'Existing Diagram' \> Use 'Insert Original'.

A painstaking process though if you have 100s of lucidchart diagrams/flows


Tags: atlassian-marketplace

cloud

confluence-cloud
Not able to add Road map in CONFLUENCE
Asked by Rachita Panda:

I am on JIRA cloud but I am still not able to link my JIRA Tickets to my road map. There is no distinct error, but I cannot see the option to add JIRA tickets or track anything. I am new to confluence.


Answers:
author: Ollie Guan
body: Hi [@Rachita Panda](/t5/user/viewprofilepage/user-id/3640221) ,

Which macro?

![TIM??20191125122401.png](https://community.atlassian.com/t5/image/serverpage/image-id/73902iDC03B9077891712E/image-size/large?v=v2&px=999 "TIM??20191125122401.png")

comments: author: Rachita Panda
body: Confluence content


author: Ollie Guan
body: Hi [@Rachita Panda](/t5/user/viewprofilepage/user-id/3640221) ,

I'm not sure if you are talking about roadmap in Confluence or roadmap in Jira? Can you upload a screenshot?


Tags: cloud

confluence-cloud
Steps to visit confluence board on chrome?
Asked by Sebastian Tsch?pel:

Something has gone wrong

Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page):

I tried allowing cookies and disabled ublock origins and umatrix on all atlassian sites, but still i cannot visit my confluence dashboard.

OS: Win 10 Edu 1909

Browser: Google Chrome Version 78.0.3904.108 (Official Build) (64-bit)


Answers:
author: Kiran Panduga {Appfire}
body: Hi [@Sebastian Tsch?pel](/t5/user/viewprofilepage/user-id/1701683) ,

Some options to try -

1 - Clean up the cookies, cache and lower the cookies setting in the Chrome browser and try using Incognito window.

2 - Try browsing to the Confluence site using another browser, after sometime try accessing through Chrome.

I also notice that, some of the users are also experiencing this issue with Confluence Cloud instances. please refer to this

<https://community.atlassian.com/t5/Jira-questions/how-to-resolve-Please-make-sure-your-browser-has-third-party/qaq-p/591612>

Thanks,

Kiran.


Tags: cloud

confluence-cloud
Invited Member cannot login
Asked by Kevin Truong:

Dear Atlassian-Community / Support-Team,

I was trying to invite my team members, but unfortunately they can't login.

I followed the following procedure:

* Send invitations to my team members
* team members (a) try to login / (b) register
  * (a) they can't login because they don't have a password, even with reseting the account it doesn't work
  * (b) they can't register because the account already exist

Hope you can help me. Looking forward to an answer.

Thanks,

Kevin


Answers:
author: Ravya
body: Hi [@Kevin Truong](/t5/user/viewprofilepage/user-id/404805) ,

For Cloud, the password will be the same as the Atlassian ID and password, they can try resetting the password by the following steps:

1. Go to the login screen for your Confluence site.
2. Choose Can't log in? at the bottom of the page.
3. Enter your email address, then tap Send recovery link.
4. Click the recovery link in the email to finish the process.

For server, if they can they can check forgot password and can reset the password.

Please refer the link for the same: <https://confluence.atlassian.com/confcloud/change-your-confluence-password-724765385.html>

Hope the information helps.

--Ravya

comments: author: Kevin Truong
body: Hi Ravya,

thank you for your quick reply.

As described "(...) even with reseting the account it doesn't work", reseting the account unfortunately doesn't work... I tried again today, but still doesn't work.

Do you have another suggestion?

Have a good day and thank you for your help!

Thanks

Kevin


Tags: cloud

confluence-cloud
Pre Save Hook
Asked by frenchy198588:

Is there any way I can create a modal popup when a user clicks the save or update buttons on a page so that I can ask them to add a piece of required supporting information for the page?

My use case is that every page is required to have a banner detailing if it is commercially sensitive or one of another few caveats. I don't want to rely on people adding labels etc after the page was saved, I'd rather make it a required field somehow.

I've seen a confluence instance with a pop up that appears on clicking the save button which opens a dialog / modal area, asks you to fill in a form then saves the page with that extra info. I've no idea how they've done it though.

The closest I've gotten is a on page save event on the server side, but can't figure out how to do this client side.

Any ideas?


Answers:
author: Sven Schatter _Lively Apps_
body: As far as I'm aware there is no real API for this in the frontend. You'll have to come up with your own solution. A possible hack could be to kidnap the original save button and replace it with your own, like this:

```
AJS.toInit(function() {
  var $original = $('#rte-button-publish');
  var $clone = $original.clone();

  $original.hide().attr('id', '#rte-button-publish-original');
  $clone.insertAfter($original);

  $clone.on('click', function(e) {
    e.preventDefault();
    // replace with your own dialog/logic.
    var shouldSave = confirm('bla bla bla'); 
    if (shouldSave) $original.click();
  });
});
```

This should be fine if you only use this internally, but please don't put something like this into a Marketplace app! ;)

Cheers,  
Sven


Tags: confluence-server

server