youngmon/atlassian-qna huggingface dataset:
can Jira be used for hiring requisition workflow?
Asked by Sharon T:

I see the Jira tool can be used within a recruitment process once a hiring search is underway, however can the tool be used to ++*initiate*++a new hire recruitment requisition request with a form and have the requisition form flow through with to different parties for are required to approve the requisition?


Answers:
author: John Funk
body: Hi Sharon - Welcome to the Atlassian Community!

You can absolutely do that using a Jira Work Management project. Start with the Recruitment template as Jack suggests and then you can modify the workflow as needed to reflect your actual process.

comments: author: John Funk
body: Hey [@Sharon T](/t5/user/viewprofilepage/user-id/4671552) - Any update here?


author: Jack Brickey
body: You can certainly create a workflow for this. I actually use JSM in conjunction with JWM for this. JSM is used by HR for new staffing requests and JWM is linked in for on/off boarding.

comments: author: Jack Brickey
body: actually I see this template

![2021-12-13_11-55-47.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/173681i0964752301476412/image-size/large?v=v2&px=999 "2021-12-13_11-55-47.jpg")


author: Julia Shcherbyna _SaaSJet_
body: Hi [@Sharon T](/t5/user/viewprofilepage/user-id/4671552) this article could be helpful for you <https://community.atlassian.com/t5/Jira-Software-articles/Efficient-Recruitment-business-process-using-Jira-and-Business/ba-p/1847885>

Regard


Tags: cloud
Comment rendre obligatoire le remplissage d'un champ?
Asked by Goethals:

Bonjour,

Lorsqu'un ticket passe de l'?tat "? faire" ? "en cours", je souhaite rendre obligatoire le remplissage du champ "suivi temporel". Existe t'il une r?gle d'automatisation pour cela?   
Merci :)


Answers:
author: John Funk
body: Bonjour [@Goethals](/t5/user/viewprofilepage/user-id/4671310)

Vous ne le feriez pas avec Automation, vous ajouteriez un validateur ou une condition ? la transition dans le flux de travail passant ? l'?tat En cours que le champ de suivi du temps n'est pas vide.

comments: author: Goethals
body: Bonjour John, merci pour ta r?ponse.

<br />

J'ai essay? au niveau du workflow d'ajouter une r?gle "v?rifier le champ d'un ticket" entre deux ?tats. Mais "suivi temporel" et "story point estimate" ne sont pas propos?s...


author: John Funk
body: Utilisez le validateur de champ requis, puis utilisez l'estimation d'origine pour les points d'histoire et le temps pass? pour le suivi du temps.


author: stefan_wilke
body: Hi,  

You can always do an automation rule that directly moves the issue back to state "to do" if the field time tracking is empty.

comments: author: Goethals
body: Hi Stefan,

Thank you for the answer. Unfortunately, i can't find "original estimation" when i want to add an automation rule. They propose everything except this one...


author: stefan_wilke
body: Hi,  

Have you tried the "Advanced Compare Function" using smart values?   
-First Value e.g. {{issue.customfield_14335}}  
- Condition e.g. greater than  
-Second value e.g. 0  

and if not, revert transition and notify user.


Tags: cloud
Status Update of a created Issue
Asked by Stefan Thiem:

Hello,

in JIRA, I would like to set the status of all sub-tasks to the status of the parent issue (e.g. 'In Process'). Therefore, I wrote a script (postfunction) who changes the status of all existing sub-tasks automatically after the status of the parent issue has been changed (which is working fine). In addition, I would like that the status of a new sub-task automatically receives the status of its parent issue. However, this is not working, as the transition path seems to be invalid. The new sub task always gets the first status ('Planning'). Is there a way to solve this or had anyone the same problem? Thx for your help, cheers Stefan


Answers:
author: Gaurav
body: Hello [@Stefan Thiem](/t5/user/viewprofilepage/user-id/4670799)

Welcome to the community!!

This use case can be implemented using Automation. The trigger can be the creation of a new sub-task or an update to the parent issue.

Kindly let me know if you need further details on how this can be set up.

Please accept the answer if this helps you.

comments: author: Stefan Thiem
body: Hello [@Gaurav](/t5/user/viewprofilepage/user-id/1248589) ,

thank you for your quick answer. Is there a possibility without using Automation (as I have not utilized it yet)? And how would I implement this using Automation?


author: Gaurav
body: Hello [@Stefan Thiem](/t5/user/viewprofilepage/user-id/4670799)

Honestly, I am not aware if this is possible without Automation. A sample rule for similar Automation is provided [here](https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357123).

This can be customised as per your business use case.


Tags: jira
Tempo - add times and have dialogue default to minutes insteda of hours?
Asked by Ian Russell:

Is it possible to make the tempo "Log Time" dialogue use minutes be default instead of hours?

I just want to be able to type "25" in the time field and tab away and have it change to "25m" not "25h".

It is easier to write 90 and tab away instead of typing "1h 30m" and the majority of our tickets are sub one hour.


Answers:
author: Fabian Lim
body: Hi [@Ian Russell](/t5/user/viewprofilepage/user-id/4175788)

There is a feature request here where you can vote for for future consideration: <https://ideas.tempo.io/ideas/T-I-597>

Regards


Tags: cloud
jira cloud saml login failed. "app_not_configured_for_user"
Asked by mokgoon:

The saml configuration is wrong, and you are unable to log in with the administrator account. What should I do in this case?


Answers:
author: Daniel Eads
body: Hi [@mokgoon](/t5/user/viewprofilepage/user-id/317855) ,

Just going through and tagging your questions here on Community to make sure we've got everything lined up to provide the help you need. I see we have a technical support case opened for you with Atlassian Cloud Support, and we'll follow up there for the resolution.

Thanks,  
Daniel \| Atlassian Support


author: mokgoon
body: Unable to access my account due to SAML configuration

If you log out while google saml setting is not finished, you are currently unable to log in as an administrator. Please disable the saml setting. thank you.


Tags: login

saml

sso
Way for JQL to find Issues in a particular Status for the previous day excluding weekends?
Asked by Matt Steadman:

Hi,

Right now I have a JQL filter that is written like this:

project = "Project Name" and status was in ("Status 1", "Status 2") during (startofday(-1d), endofday(-1d))

Every morning I am using the number from this filter to enter into a spreadsheet to log data for historical information we use.

Tues-Fri this filter works fine. The problem is on Monday I have to go into the filter and manually update the numbers to -3d to ignore Sunday and Saturday. Or, copy the filter and updated those numbers so now there are now 2 filters instead of one, just slightly different. This becomes particularly cumbersome if you have multiple filters looking for these same date ranges for various different things.

I am just wondering if anyone knows of a way to accomplish this same Filter but have it skip the Sunday and Saturday days so that if I were to look at it on Monday it would show me last Fridays results and if I were to look at tomorrow on Tuesday it would show me yesterdays (Monday) results all just using a single filter?

Thanks,


Answers:
author: Curt Holley
body: Hi [@Matt Steadman](/t5/user/viewprofilepage/user-id/752843)

This is how I tackled the recording of status changes in Jira based on "business days" <https://community.atlassian.com/t5/Jira-Cloud-Admins-articles/Status-Changes-in-Jira/ba-p/1806392>

With Jira standard, you would be wise to do this per project (rather than Global) as chances are it will send you past the global executions on standard. *It is simple as to copy and reconfigure for each project (required).*

If this doesn't sort your exact use case, take some inspiration to get Jira/automation to do this task for you.


Tags: cloud
We need direct links to local resource like \\PC1\Resource\ but they don't work in Jira
Asked by ????? ???????:

Good day, please help us.

We need direct links to local resources in the task description, without them, further work with the product will be impossible, what can you offer ?

It works in Trello !

Do not offer the use of cloud services, because we are a design organization, we store very large 3D models and it is impossible to constantly upload them to the cloud.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/173293i3758B3539274298E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Ron Levy
body: Thanks [@????? ???????](/t5/user/viewprofilepage/user-id/4648724) !   
A bit more about why this is happening: <https://confluence.atlassian.com/jirakb/can-t-link-to-local-files-from-within-jira-216958260.html>. Hope the workaround can work for you.

Ron

comments: author: ????? ???????
body: This is completely wrong !

The problem is not with browsers, but that JIRA doesn't recognize data type file:///

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/173865i00BBAF0E0A965B3E/image-size/large?v=v2&px=999 "image.png")

At the same time, TRELLO recognizes without problems

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/173860iE8FB5BC78D445659/image-size/large?v=v2&px=999 "image.png")

Browser security issue like ?hrome can be easily solved by installing an additional extension:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/173862iE097BD2BA17C136B/image-size/large?v=v2&px=999 "image.png")


author: ????? ???????
body: It is possible to do something to make the JIRA recognize the data type file:///

Because of this, we have big problems with further integration and use of JIRA throughout the our company.


author: Matt Di Berardino
body: Hi [@????? ???????](/t5/user/viewprofilepage/user-id/4648724) ,

The Jira markup renderer will not render file:// protocol links as actual HTML links for security reasons. Since web browsers disable them too for the same security reasons that is normally not a problem that users would encounter. There are no plans to change this behaviour at the moment. As a note, Trello doesn't use all the same software services as Jira, hence why the behaviour differs.

We also do not recommend using extensions that disable web browser security features.

The listed work arounds in the knowledge base article [@Ron Levy](/t5/user/viewprofilepage/user-id/3299200) listed are all valid options that you can investigate and choose what fits best for your company's use case.

I understand that is not the answer you were looking for, but I hope that still helps.


author: ????? ???????
body: Thank you, the answer is clear.

<br />

We will try to organize a local FTP server with some special settings.
How to disable 'hide done items' in the list view
Asked by Troy Wilson:

So in the list view the standard setup is to have the option 'show done items' as set to on, so it always hides done items in project.

How do you disable it by default so the list is showing all items?

Pretty anoying having to unclick a button every time.


Answers:
author: Ang?lica Luz
body: Hello [@Troy Wilson](/t5/user/viewprofilepage/user-id/4529450),

Thank you for reaching out to the Atlassian Community!

When it comes to the List view, it's not possible to set the default to "Show done items".

Based on your question, I created a feature request suggesting this ability

* [Ability to set the default view for "View options" on List](https://jira.atlassian.com/browse/JWMCLOUD-146)

Please, click on vote and also watch it to receive updates from our product managers.

Kind regards,  
Ang?lica

comments: author: Troy Wilson
body: This is great.  

Thank you so muc Ang?lica.  

<br />


author: Leigh Warnecke
body: I would like to see this as a default option too.


Tags: agile

cloud

team-managed-projects
Clear the Done Tasks in Work Management Board
Asked by Austin Songer:

Is there any way of clearing all of the tasks in the Done... It just keeps getting longer and longer... It's crazy.

![Screen Shot 2021-12-08 at 12.06.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/172918iDA79289FF22BE59A/image-size/large?v=v2&px=999 "Screen Shot 2021-12-08 at 12.06.27 PM.png")


Answers:
author: John Funk
body: Hi Austin - Welcome to the Atlassian Community!

Not yet - but hopefully that will be coming one day. I really have a need for it myself. The Done items should automatically drop off after two weeks though.

comments: author: Monan Yao
body: Hi, could you confirm that the "Done" status issues would be automatically hidden from the JWM board after 2 weeks?  
I was unable to find any documentation regarding this. It would be really useful to have this "hide" feature configurable or managed by "version" releases.


author: John Funk
body: Yes, it is two weeks. :-)

[@Austin Songer](/t5/user/viewprofilepage/user-id/4615562) - if this answered your question, can you click the Accept Answer button above to close this one out? Thanks!


author: Benjamin
body: HI [@Austin Songer](/t5/user/viewprofilepage/user-id/4615562) ,

I think you are on a Jira Cloud instance.

Possibly this article could help with your issue?

<https://community.atlassian.com/t5/Jira-articles/Introducing-manual-board-clearing-for-your-next-gen-Kanban-board/ba-p/1411958>

Thanks,

Ben

comments: author: Austin Songer
body: So basically I have to create a new regular kanban project and transfer all my issues to it, because not being able to clear the done issue makes these templates pointless.


author: Benjamin
body: [@Austin Songer](/t5/user/viewprofilepage/user-id/4615562) : There's the option to automatically clear the issues after 1 week. That would be the shortest. You can go to the board settings to do so.

Go to general and then go to the bottom and check for hide issue older than. Just select 1 week.

-Ben


author: John Funk
body: You can't do that with JWM projects - there is no board settings.


author: Benjamin
body: Thanks for the info [@John Funk](/t5/user/viewprofilepage/user-id/7148) .
Add "Comments" and "Attachements" at Jira Work Management
Asked by Christine W?lchli:

I've started to work with Jira Work Management and I try to configure my issues. I want to add "Comments" at Activity, so that user can comment the issue, but I don't where. Same problem with "Attachements". I have no idea how can I add them to my issue. I already added Attachement at my screen, but when I'm back on my project, I can't see this field.

Thanks for your help.


Answers:
author: John Funk
body: Hi Christine,

You should be able to just click on the card and inter the information. It should look like this:

![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/173124i3F3D4365014F0EC9/image-dimensions/478x395?v=v2 "screenshot.png")

You have the Attach link at the top and the ability to put in comments at the bottom.

comments: author: Christine W?lchli
body: Thanks for the answer


Tags: cloud
Is there a limit on user access role?
Asked by arsen.davidson:

Hi,

just wondering if there's a limit on role we can create through the **project settings -\> access -\> manage role**or via bulk created via API.

Can we create more than 500 role? thank you.


Answers:
author: Craig Castle-Mead
body: Hey [@arsen.davidson](/t5/user/viewprofilepage/user-id/4663380)

I don't believe there's an enforced limit, however you may notice an issue with performance and/usability (end user and/or administration) with such a large number of roles. While you may have \> 500 roles (by title) in your organisation, I would absolutely recommend trying to make much more generic role classifications in Jira. We run a very large environment with "only" 55 roles, and that's way too many in my opinion.

If you can give any insight in to the problem you're trying to solve with the 500 roles, you may get some feedback on other approaches that scale better.

CCM


author: Curt Holley
body: Have to agree with [@Craig Castle-Mead](/t5/user/viewprofilepage/user-id/224850) as 500 plus roles in Jira does not sound like a good idea to me.

One thing to consider is, you don't want or need all the roles of the company loaded into Jira. Think of Jira roles as a way of easily designating appropriate permissions in Jira projects. See: [Manage project roles \| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/)


Tags: cloud
JQL advance search options
Asked by Oscar Gargallo:

Hi team,

I am trying to craft a query that should do the following things, see below for your reference, though struggling to progress/find a solution.

Could you please advise? maybe share a sample? or point me into the right direction?

Logic:

1. create a list of jira cases using some basic filtering (all good)

*** ** * ** ***

project = "some_text"

and summary \~ some_text

and created \>= startOfMonth(-1M) and created \<= endOfMonth(-1M)

and status = done

order BY created DESC

*** ** * ** ***

2. for each jira case in the list produced above run a subquery, this is where i got stuck

This is the pseudo code I am trying to write using JQL though not sure if the fields/attributes needed could be used or if they even exist

*** ** * ** ***

if jira.ticket\[created.date\] + 24h is \<= to jira.ticket.child\[resolved.date\] then list jira.ticket

run the loop through the list produced till the end of the list

*** ** * ** ***

any advice would be welcome!

PS: should I consider using API route instead of JQL advance search?


Answers:
author: Jack Brickey
body: Hi [@Oscar Gargallo](/t5/user/viewprofilepage/user-id/4662294) , welcome to the community. Unfortunately you cannot do this with JQL as there is not support for date compares or \>,\< operators. Automation provides some of these functions so you might consider using a custom field and setting it to true or false depending on your logic when an issue move to done. Otherwise look to the marketplace for potential add-ons to meet your needs.

comments: author: Oscar Gargallo
body: thanks, I appreciate the feedback.


Tags: advanced-search

jql
Why do start and due dates defined in a timeline disappear?
Asked by Dennis Zelle:

Hi there!

I've noticed a strange behavior when defining start and due dates of tasks in the timeline view of Jira Work Management.

I've set the start date of a task and its duration directly in the timeline view. However, despite the dates are shown correctly in the timeline, it seems to me that they won't be linked to the task. The dates are not always shown in the task dialog (it's puzzling: sometimes they do, often they don't).

Also, when changing the project view from timeline to another view, e.g., to the list view, the defined start and due dates simply disappear from all views.

Any recommendations how to avoid this behavior? It's quite frustrating that the defined course of a project simply disappears.

Any help is highly appreciated. Thank you!

Dennis


Answers:
author: Carla Baba
body: Hi [@Dennis Zelle](/t5/user/viewprofilepage/user-id/4661233) thanks for reporting this.   
It seems like a bug in the timeline view, the team will be looking into it.

comments: author: motorcycledata
body: I am experiencing the same issue. Set due dates by moving and stretching in the timeline, then switch to the board view and some of them are lost (or changed even).

This is absolutely counter-productive, been trying to get my planning done for hours now and I can start all over. A real show-stopper!


author: Carla Baba
body: Hi [@motorcycledata](/t5/user/viewprofilepage/user-id/3962775) , thanks for reporting the issue.

A fix for the bug should be in place by now.


author: motorcycledata
body: Good to hear, I'll have a look at it later! Thanks!


author: motorcycledata
body: Hi Carla,

I ran some tests this morning. Created new tasks with subtasks, from the timeline, the board and list. Scheduled and rescheduled them via the timeline.

In between I moved several times to the board and list views and any timing set on the timeline now sticks.

It's really convenient to be able to schedule like this!

A big "thank you" to you and the Jira team!


Tags: cloud
Design forms for printing them out
Asked by Rudolph Braun:

We use several forms for different issues, like change management, complaints, CIP, .... These forms are created with MS Word. We would like to digitalize the workflows using these forms with Jira Work Management. But sometimes we need a nice printout which should have a simular style like our MS Word forms. How can I design forms nicely within Jira Work Management for printing them out?


Answers:
author: Ron Levy
body: Thanks for the suggestion, [@Rudolph Braun](/t5/user/viewprofilepage/user-id/4638634) ! Sending this over to the team as a future idea. I will also get back to you if there's anything we can hack together in the meanwhile.


Tags: cloud
Priorities
Asked by Kristina Kreutz:

Hej,

Not all priorities are displayed on the business project boards. Unfortunately only "medium" and "low", but not high and very high. Is this a bug or is it adjustable somewhere?

It doesn't make much sense unless all priorities are displayed.

Many thanks in Advance

Kristina

*** ** * ** ***

![Prio-Jira-Business-Project.png](https://community.atlassian.com/t5/image/serverpage/image-id/171982i8C51A8D36FEE011F/image-size/large?v=v2&px=999 "Prio-Jira-Business-Project.png")


Answers:
author: Nic Brough -Adaptavist-
body: There might be another cause - it is possible to drop, or attach invalid or invisible, images for the priorities.

Go to Admin -\> Issues -\> Priorities and check that there is a visible icon for each displayed in there.

comments: author: Kristina Kreutz
body: Thanks a lot.

Yes, the icons were shown there. I just opened every priority, linked new and saved. Now it is working.


author: John Funk
body: Hi Kristina,

Maybe it is a browser problem. I show all of the priorities on my test board.

![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/171986i1D1E362D98BB5828/image-dimensions/383x397?v=v2 "screenshot.png")

comments: author: Kristina Kreutz
body: Oh, many thanks John! Which browser do you use?


author: John Funk
body: I am using Chrome on Windows 10.

Version 96.0.4664.45 (Official Build) (64-bit)


author: Kristina Kreutz
body: Thanks, I've tested it on Edge (Windows), Chrome (Mac) and Safari. It is not visible everywhere. Unfortunately, I cannot install Chrome on Windows (company PC). Do you have mayyyyyybeeeee any other ideas?


author: John Funk
body: That's really strange. I just tried on Edge with Windows and works fine there also.

Have you tried clearing your cache?

Do you use your icons? Or what came out of the box with Jira?


author: Kristina Kreutz
body: I could also try Chrome (windows) now. It does not work. The 2"? Yes, I have different icons for the issuetypes to represent certain levels. But that's not the reason either. I have just tried another project without configuration. Cache was also cleared.


author: Kristina Kreutz
body: I think i got it. Seems there was a problem with the "Symbol-URL" in the global priority settings. It is a bit weired, because it is now the same path to the symbol like before, but after I saved the settings, the priorities were displayed. hope it will stay there.


author: John Funk
body: Great - glad you figured it out.


author: Ron Levy
body: Thanks [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) [@Joh](/t5/user/viewprofilepage/user-id/4370607) for the help!