youngmon/atlassian-qna huggingface dataset:
Import data from one field to another
Asked by ????? ?????:

Hi!

My project has a custom "Due Date" field.

Many issues have values in this field.

I want to add the standard "Due Date" field to my project and import all the values from the custom field.

I have more than 500 issues and I don't want to do it with my own hands)

Is there any way to transfer this data?


Answers:
author: Dexter de Vera
body: Hi [@????? ?????](/t5/user/viewprofilepage/user-id/5535112) ,

Sorry, are you referring to bulk update issues due date in 1 specific date?

You can use the bulk issue operation in filter.

Search first all the issues in search filter then bulk update it.

Hope it helps,

Thank you.

comments: author: ????? ?????
body: Hi!

No, all dates are different.


author: Dexter de Vera
body: oh sorry, you mean copy the due date to the custom field (same issue). If you want to copy the due date field to the custom field of the issue, You may use the Jira automation to achieve this.

Create automation with the trigger "Scheduled"

Align the JQL (example project)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341952iA0B6C0ABE75EBB04/image-size/large?v=v2&px=999 "image.png")

Then add action - edit issues - select the custom field - copy the data from the due date.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341950iA56272814DD9A237/image-size/large?v=v2&px=999 "image.png")

Save the automation and manually run the automation

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341954iC017ABB0EBD53BDA/image-size/large?v=v2&px=999 "image.png")

Hope it helps.

Thank you!


author: ????? ?????
body: thank you!

its done


author: Dexter de Vera
body: Happy to help. Don't forget to turn off the automation once done, so it will not run on schedule.


Tags: cloud

jira-cloud
does the project key change when you bulk move issues from one project to another?
Asked by Ben Rejab Rim:

Hi folks,

Does the project key changes to the source project if you bulk move issues from one project to another?

thanks a lot \^\^

Rim


Answers:
author: Dexter de Vera
body: Hi [@Ben Rejab Rim](/t5/user/viewprofilepage/user-id/5409212) ,

Yes, all issue moved to another issue will update the issue key base on project key of the destination project. But the old issue key of the issues still can be search via filters.

Hope it helps,

Thank you.

comments: author: Ben Rejab Rim
body: okkay thanks,

because I have seen some videos where the filter shows two keys (old and new project) while on the board we can only see one key.

Thanks again Dexter


Tags: cloud

jira-cloud
Created vs Resolved
Asked by Ahmed MADBOULY:

I had tried to get a report for Created vs Resolved for a period of time but i have an issue that Jira consider any ticket once it's status turned to confirmation that it's resolved while i only need to get the dates when ticket status only turn ( Done , Withdrawn , Rejected )


Answers:
author: Dexter de Vera
body: Hi [@Ahmed MADBOULY](/t5/user/viewprofilepage/user-id/5568947) ,

Welcome to the Atlassian community,

The resolved is base on resolution field. Dont add resolution in the status so it will not count as resolved. If your using team manage project, you need to change the status to an inprogress category (blue) because all green status count resolution as Done.

Hope it helps,

Thank you

comments: author: Ahmed MADBOULY
body: Hello [@Dexter de Vera](/t5/user/viewprofilepage/user-id/4657717)   

If i removed the resolution field for past tickets now , Resolved tickets will be counted on status not on resolution , right ?  

And how can i clear the resolution ?


author: Dexter de Vera
body: what project type are you using? company or team?


author: Ahmed MADBOULY
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341955i0E5D985A9DD7CDC9/image-size/large?v=v2&px=999 "image.png")

Company


author: Dexter de Vera
body: You can change the resolution on ticket view itself; the resolution is visible at right side of the status.


Tags: cloud

jira-cloud
Trying to enable 'Backlog' and 'Sprints' according to JIRA help. Unable to see "Features" link.
Asked by Jill:

Hello,

I'm following JIRA support documentation about enabling Sprints and Backlogs for a team-managed project.

<https://support.atlassian.com/jira-software-cloud/docs/enable-sprints/#Enable-or-disable-sprints-for-your-team-managed-software-project>

and

<https://support.atlassian.com/jira-software-cloud/docs/enable-the-backlog/>

When viewing a project

and clicking on Project Settings

Then there is no link for Features in the side bar

![Screen Shot 2022-04-29 at 1.27.35 PM.png](/t5/image/serverpage/image-id/195322i6BA792467FC17CC6/image-size/large?v=v2&px=999 "Screen Shot 2022-04-29 at 1.27.35 PM.png")

per JIRA documentation

![Screen Shot 2022-04-29 at 1.32.14 PM.png](/t5/image/serverpage/image-id/195323i35AE81DA11A470E6/image-size/large?v=v2&px=999 "Screen Shot 2022-04-29 at 1.32.14 PM.png")

Please advise.

Thanks,

Jill


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Note what it says just beneath the name of your project, and what the title of the documentation you've found is.

Only Software projects have features such as backlogs and sprints, and your project is a Business project!

I know, it's really easy to miss that, there's just... so... much... to read through.

If you want to use Sprints and backlogs, you'll need to create a Software project.


author: Jill
body: Thank you!


Tags: cloud
Automation creating subtasks depending on the summary
Asked by Pauline Hild:

Hi,

I'm using an automation that creates subtasks. I would now like to extend this automation with the feature that different subtasks are created depending on the summary, as we have different types of projects, each requiring different subtasks. Is it possible to modify the automation to create a different set of subtasks depending on a certain word in the summary field?

Kind regards,

Pauline


Answers:
author: Garrett McCreery
body: Hi Pauline.

Yes this is possible. You simple need to use IF/Else conditions in your automation and create the sub-tasks under those IF/Else statements:

![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/195275iAAE27D38413B29D9/image-dimensions/324x604?v=v2 "screenshot.png")

comments: author: Pauline Hild
body: I thought about that but wasn't sure, thank you!

How can I define a certain word in the summary?
Activate Roadmap feature on Business project
Asked by t.andreopoulos:

Could you please help me to Activate Roadmap feature on Business project?

(company based project)

Thank you


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@t.andreopoulos](/t5/user/viewprofilepage/user-id/4902456) ! Welome to the Atlassian Community!

The roadmap view is available "out-of-the-box" in Jira Work Administration.

Just click on the **Timeline** view in the project sidebar.

Hope this helps!

comments: author: t.andreopoulos
body: thank you Robert,

in timeline I miss the status of each ticket, where as this is visible in Roadmap.

Is there any way to activate "Status" view in Timeline?

Thanks again!


author: Robert Wen_ReleaseTEAM_
body: As of yet, no.


author: t.andreopoulos
body: thanks!


Tags: cloud
How to make a automatic rule for everyday reminder of issues?
Asked by Jan ?imek:

Hi guys, can you help me create an automatic rule which would run every day MON-FRI and it could be like a reminder for creator of the issue - as it is an colleague who works in our office?

I have only find, that you could send email with update to reporter, but that send me an error as there is no email address for the reporter? I do not understand why it send me that, because everyone have his email in the settings I belive? Also can you help, how to make an automation, which would be looking only for issues which are more then 24 hrs in the status?

I have not been able to get it work.

Thank you

Best regards,


Answers:
author: Brant Schroeder
body: [@Jan ?imek](/t5/user/viewprofilepage/user-id/4837318) I would suggest creating a filter and then having anyone who needs to be notified subscribe to the filter. Filter subscriptions allow you to get an email containing the filter results on the schedule that you provide. It does require each individual to subscribe if they want this information. You also need to make sure that you share the filter with them so they can subscribe to it. <https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4>

comments: author: Jan ?imek
body: Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

I have found out a reminder as an addon to it, even though it is a bit complicated, because you have to set it up according to every case, but it works quite well. I have not been able to build up these reminders as a subscription for filters? you mean, when you share the filter with somebody or?

Thank you


author: Brant Schroeder
body: [@Jan ?imek](/t5/user/viewprofilepage/user-id/4837318) if you create a filter that returns the issues based on your rule specified above, you can share that filter with others. Anyone who can view the filter can also subscribe to it. If you subscribe to a filter it will send you an email with the filter results in it.


Tags: cloud

reminder
Will it be possible to continue using the jira server ?
Asked by Soporte Onilog:

Helloo

I would like to know if will it be possible to continue using Jira Serve r after February 2024, because we are not interested in migrating to cloud or data

cheers


Answers:
author: Nic Brough -Adaptavist-
body: Short answer: yes.

Long version: yes, but:

* You will need to have bought a server licence that went for at least one year.
  * Server licences are "perpetual" - when they expire, Jira continues to work as it did when it was last licenced, and will never stop working.
  * With one small change - administrators will get warning messages that the licence has expired.
  * I had a Jira 3.8 land on me this week as a tidy/upgrade project - their licence expired in 2011 and the server is still working fine. (Well, at least in terms of "Jira works". It's not secure and modern browsers really don't like it, but it does technically "work")
* You have no support from Atlassian, nor the app vendors if you have apps installed
  * I don't think any app vendors are going to continue to develop or support Server apps. Most vendors have already dropped development on Server-only apps, either sunsetting them or converting them to Data Center apps (if an app works on DC, it will work on Server, there's just more to think about when writing for DC)
* You will not be able to upgrade to a version released after the end of your licence
  * This sounds odd to mention, as there will not be any releases of Jira Server after Feb 24 so the licence expiry rules it out automatically, but there will be Data Center releases. I mention this because you can use Data Center installs to upgrade Server systems. I wanted to point out that this won't work to people using that trick who may read this question!
* You will not be able to change the number of users you have licenced
  * In fact, you already can't change the numbers of users
  * This applies to apps too - you won't be able to add new ones or vary the existing ones


Tags: jira

jira-server
how can i create 2 work logs for same task for both developers and testers?
Asked by Pradeep sunkari:

how can we track time tracking for both developers and testers for same task?. how can create two work logs for same task? .


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Pradeep sunkari](/t5/user/viewprofilepage/user-id/4896204)

Any user who has permission can log their effort on the issues. You can however use either subtasks or simply create two separate issues.

In your case you can combine workflow transitions, conditions to ensure that work log is captured when moving issue from one stage to another (dev to test).

I hope it helps.

Ravi


author: John Funk
body: Hi Pradeep - Welcome to the Atlassian Community!

Multiple people can charge time to the same issue. Has each person tried to log time and can't?
Automatically change name of subtask when name of parent task is changed
Asked by Pauline Hild:

Hi,

I'm working with an automation that creates subtasks and each subtask contains the name of the parent task in its name. Sometimes the name of the parent task needs to be changed but the name of the subtask doesn't change as well.

My question now is if it's possible to make the name of the subtask change automatically when the name of the parent task is changed?

Note: The screenshot shows my settings in the automation rule for the title of one of the subtasks in case I have to change that.

Best regards,

Pauline

![Bildschirmfoto 2022-04-25 um 10.26.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/194374iA523D476F3533829/image-size/large?v=v2&px=999 "Bildschirmfoto 2022-04-25 um 10.26.47.png")


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Pauline Hild](/t5/user/viewprofilepage/user-id/4773022)

To achieve that you need to create another rule that will be trigger when summary field will change. Rule should have branch which will be work only on subtask in triggered issue.

Regards,

Seba

comments: author: Pauline Hild
body: Hi Seba,

thanks for your answer. Is the rule created correct like that?

Kind regards,

Pauline

![Bildschirmfoto 2022-04-27 um 09.47.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/194796iD390E3E3191721D2/image-dimensions/258x268?v=v2 "Bildschirmfoto 2022-04-27 um 09.47.16.png")![Bildschirmfoto 2022-04-27 um 09.47.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/194797iDFBB47FA01DB720C/image-dimensions/529x287?v=v2 "Bildschirmfoto 2022-04-27 um 09.47.24.png")![Bildschirmfoto 2022-04-27 um 09.48.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/194798i1145E39F7B809F43/image-dimensions/451x231?v=v2 "Bildschirmfoto 2022-04-27 um 09.48.30.png")
Migration - JWM from Cloud to another Cloud site
Asked by Javier Gonz?lez:

Hello everyone,

I would love to migrate a specific project from a **siteA.atlassian.com** to a **siteB.atlassian.com**(Jira Work Management).

After having tried a few guides, I tend to get stuck at some point in the process. Bearing in mind that we need to extract one project from the **siteA,** and surely **siteB** will have other projects, a whole migration of the site is not an option, as it would overwrite some of the existing users.  

One option would be to migrate the project from cloud to cloud through Data Center. However, the supported ones are **JSM** and **Jira Software** (*not Work Management* ) so this is no longer an option.  

These are the guides I have followed without success:

* <https://support.atlassian.com/jira-cloud-administration/docs/export-issues/>
* <https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/>
* <https://confluence.atlassian.com/jirakb/merge-multiple-instances-of-jira-cloud-779160767.html>

I would love to hear your opinion before copying all the project features manually into the new one!  

Best Regards,

Javier


Answers:
author: Sri Kumar
body: Hi [@Javier Molina](/t5/user/viewprofilepage/user-id/4773309)

Good day. Welcome to Atlassian Community.

Please note that the cloud-to-cloud Migration tool has the ability to migrate the Work Management projects. Are you facing any other limitations with the cloud-to-cloud migration plugin?

> Cloud-to-cloud migration helps you move users and Jira Software and **Jira Work Management** projects from one cloud site to another

Regards,  
Sri

comments: author: Javier Gonz?lez
body: Dear [@Sri Kumar](/t5/user/viewprofilepage/user-id/3083210)

The previous issue had been solved, I just did not notice this notification.

Thanks a lot for your help :)

Best Regards,

Javier Molina


Tags: cloud

migration
Can I add Picklist Filters to my Board?
Asked by Veltheer, Arjen:

I would like to add more Picklist Filters to the Board, like standard with Epic and Type and Custom Filter.

e.g. a picklist on Reporter

Is this possible?

PS: or make an interactive Custom Filter which use a picklist for input


Answers:
author: John Funk
body: Hi [@Veltheer, Arjen](/t5/user/viewprofilepage/user-id/4892975) - Welcome to the Atlassian Community!

No, you will not be able to alter the pick lists that are available with Jira Work Management boards at the present time. Hopefully, as development continues on the project, they will add that type of functionality.


author: Curt Holley
body: Hi [@Veltheer, Arjen](/t5/user/viewprofilepage/user-id/4892975)   
Are you using Jira work management or Jira software in this case? It's important to understand, as [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) answer is correct for Jira software based projects, but is not possible in a Jira work management project.

Consequently, I would recommend using Jira Software projects, so that you can explore tricks like Quick filters ( and other board settings).


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Not directly with a select list for input, but you can create quick filters in board config -\> quick filters.
How do I find out who is the Organization Adminitstrator for our instance?
Asked by Amy McCann:

#### You need permission {#toc-hId-144397423}

Request access from your administrator.  

I AM the Jira owner for our org- but now I want to create a sandbox and realize that I don't have access to do such things - I am unsure WHO to contact - Can someone help?


Answers:
author: Jack Brickey
body: Hi [@Amy McCann](/t5/user/viewprofilepage/user-id/4581228) ,

first it is important to know that Sandbox is only available on Premium. To see if you have access click on the product selection tile menu in top left and select Administration. Select Products in the tabs then Sandbox in sidebar. If you can access this and are on premium you should be able to create the sandbox.


Tags: administration
Widen the cards in the Kanban board and add custom fields
Asked by Col:

Hi,

Is it possible to widen the cards in the Kanban board - we use large screens and the widths of each cards need to be widened

*** ** * ** ***

Also is it po![Screenshot 2022-04-24 122104.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/194312iE1765259E8AE6249/image-size/large?v=v2&px=999 "Screenshot 2022-04-24 122104.jpg")

Also can you add custom fields to customise the cards - seems like its locked to a set few columns?

Col


Answers:
author: Alex
body: Hi [@Col](/t5/user/viewprofilepage/user-id/4842690), and welcome to the community,

Based on your screenshot, you are using Jira Work Management, and business projects have minimal options for configuring the board. Therefore, you won't be able to change the card width and add custom fields to cards.

For a Kanban board implementation with all features such as backlog, WIP and adding custom fields to the card, I'd recommend using a Jira Software project with a Kanban board.

I hope it helps,

Alex

comments: author: Col
body: Cheers - an improvement for Altassian to consider. Not sure why this module is so locked.


author: Mohamed Adel
body: Hi [@Col](/t5/user/viewprofilepage/user-id/4842690) I add to [@Alex](/t5/user/viewprofilepage/user-id/3507937) that there is no option in Jira (Software/WorkManagement) to set the column size

you can check the relevant features :

[As a user, I would like to be able to change the size of cards on the Rapid Board](https://jira.atlassian.com/browse/JSWSERVER-5200)

[Ability to view an Agile board with many columns](https://jira.atlassian.com/browse/JSWSERVER-11928)

Regards

Adel


author: Col
body: Thanks, just to confirm Im looking at changing the card size not the specific columns? is this possible or not in software or WorkManagement?

On a secondary point, is there a contact to Altassian support directly rather than through the community?


author: Mohamed Adel
body: [@Col](/t5/user/viewprofilepage/user-id/4842690) Yes you can contact them directly from this URL

<https://support.atlassian.com/contact/>


author: Alex
body: Hi [@Mohamed Adel](/t5/user/viewprofilepage/user-id/1185930)

Thanks for chiming in and helping [@Col](/t5/user/viewprofilepage/user-id/4842690) to get on the right path.

Cheers,

Alex
resend invite
Asked by gaya.granot:

i tried to resent an invitation a several times and it doesn't seem to get to the people i sent it to, can someone help?


Answers:
author: Matthew Canham
body: Hi [@gaya.granot](/t5/user/viewprofilepage/user-id/4884064), I'm sorry that this is happening.

Can you please confirm that:

1. After inviting a user you see the user under admin user management as a user with "No activity"; and
2. That the invite is not stuck in a junk or spam folder?


Tags: administration
How do I create custom task templates in Jira Work Management?
Asked by Jessica Hendricks:

I have been using Jira Software for some time, and I am bringing in my other departments project management to utilize Jira. I like all of the Features and options in the Jira Work Management, but I can not figure out how to use my Issue Template for Jira App with Work Management, it seems to only let me start a new template in Jira Software. Is there a way to store and use templates in Work Management, or is their a way to duplicate a task with all of it's sub tasks?


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Jessica Hendricks](/t5/user/viewprofilepage/user-id/4882238)

These templates are nothing but collection of various schemes which you can always modify and reuse with other projects. You need to be Jira administrator to do these things.

Take a look at this page: <https://confluence.atlassian.com/adminjiraserver/configuring-projects-938847065.html>

Ravi

comments: author: Litew8 GmbH
body: Hi [@Jessica Hendricks](/t5/user/viewprofilepage/user-id/4882238) \& [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596)

while Ravi is correct, natively you have to be Jira administrator to create projects that reuse schemes with other project. There is a way for company-managed work-management projects using our app [**Project Templates for Jira**](https://marketplace.atlassian.com/apps/1230303) to allow non-admins to create projects based on custom project templates that reuse schemes, clone versions, components, project role assignment and as you asked for [@Jessica Hendricks](/t5/user/viewprofilepage/user-id/4882238) automatically create predefined issues.

Let me show you the quick configuration steps.

**Step 1:** Create a custom project template![Create Template.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/258361iA4C9DECBD46E40BF/image-dimensions/409x301?v=v2 "Create Template.PNG")

**Step 2** : In template settings, predefine the issues you need in every new project.  
![Predefined Issues.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/258362i1B57A4BDEED3CC13/image-dimensions/445x253?v=v2 "Predefined Issues.PNG")

**Step 3** : Activate the template and you are ready to start projects with it or additionally specify which non-admins should be able to use the custom project template  
![My first template.png](https://community.atlassian.com/t5/image/serverpage/image-id/258363i267303AA528D4468/image-size/large?v=v2&px=999 "My first template.png")


Tags: cloud