youngmon/atlassian-qna huggingface dataset:
Access denied on search page
Asked by Conveniar:

Hi.  
My confluence works fine on access for service desk users, but when they use a search box and type enter, the site show up a access denied page. What can I do?  
Thanks!


Answers:
author: Shannon S
body: Hello [@Conveniar](/t5/user/viewprofilepage/user-id/865872),

What version of Jira Service Desk are you using, and is the search box you're referring to the one in Jira Service Desk, or in Confluence?

If you're on JSD 3.1, I recommend reviewing the following page to make sure that everything has been set up properly.

* [Guide to link Knowledge Base to JIRA Service Desk for unlicensed user](https://confluence.atlassian.com/jirakb/guide-to-link-knowledge-base-to-jira-service-desk-for-unlicensed-user-816677228.html)

If this doesn't help, can you confirm with me where the error is encountered exactly, and if the page is set to anonymous access? It will also help to know what you have set up for [Knowledge Base Settings and Permissions](https://confluence.atlassian.com/servicedeskserver/knowledge-base-settings-and-permissions-956713322.html), if you can please share that with me.

Thank you!

Shannon

comments: author: Conveniar
body: Hello.  
My version of the SD is 4.7.1.  
The error happens when the user types in a box (search box) inside my space and then presses "enter".  
There is no anonymous access, but a SD integration with the space and regular accesses. Customers are already able to browse the space, but a search in a "box search" takes the user to a denied page.![confluence01.png](https://community.atlassian.com/t5/image/serverpage/image-id/107771iBB7A931DCE3DBDE9/image-size/large?v=v2&px=999 "confluence01.png")![confluence02.png](https://community.atlassian.com/t5/image/serverpage/image-id/107770iCAA279BAEE0F8362/image-size/large?v=v2&px=999 "confluence02.png")


author: Shannon S
body: Hello,

Thank you for sharing those screenshots with me. So it looks like this is happening in Confluence itself, and not the Jira Service Desk Customer Portal, is that right?

If so, since your Jira Service Desk customers don't have Confluence licenses, they are limited with what they can do inside of Confluence. There's a feature request for this below to provide them with more abilities, such as searching.

* [CONFSERVER-45631](https://jira.atlassian.com/browse/CONFSERVER-45631) *Unlicensed Users from Service Desk Have Limited* *Functions*

The search functionality within the Customer Portal is really the best way for your customers to search the connected space from within Jira. You can review this in [Write and Search for Knowledge Base Articles](https://confluence.atlassian.com/servicedeskserver/write-and-search-for-knowledge-base-articles-956713329.html) to learn more about how that works.

I hope that helps, but do let me know if you have any questions about it.

Take care,

Shannon


author: Conveniar
body: Hi.  
Ok. I understand, but why is the best way to search in a space blocked? Does not make sense. If customers have access to the space, they should have access to search within the space. It doesn't really make sense to me.


Tags: confluence-server

server
Export to Word not listed in tools anywhere?
Asked by stsci:

We are running Confluence Server 7.5.1, Export to Word was formerly available on pages, but no longer. Is this a known issue?


Answers:
author: Ivan Lima
body: Hi [@stsci](/t5/user/viewprofilepage/user-id/447957), you're not alone. Other folks are reporting the same issue. Have a look at this post where you will find a workaround. [Export to Word function missing](https://community.atlassian.com/t5/Confluence-questions/Export-to-Word-function-missing/qaq-p/1447430).

Cheers,  
IL.


author: repi
body: [@stsci](/t5/user/viewprofilepage/user-id/447957)

In my confluence server version 7.6.2 this option is still available.


Tags: confluence-server

server
Cannot edit space logo
Asked by Alison L. F. Wise:

I had successfully edited the logo for this space, but it disappeared. When I tried to upload again, the preview was visible but it didn't complete the edit and it is still using a generic jpeg logo. I could go back to just the default, but I'd rather fix this-


Answers:
author: Diego
body: Hello there!

As I understand, setting a new Space Logo does not work as expected. The logo change process does not finish and the logo used is a generic space logo image.

With this behavior in mind, I would like to ask you a few questions, [@Alison L. F. Wise](/t5/user/viewprofilepage/user-id/4058192):
> 1. *Is this present regardless of the browser being used?*
> 2. *What happens if you access the affected space using the Incognito / Anonymous mode of your current browser?*
> 3. *What happens if you clear the browser cache and try to access the affected space again?*
> 4. *What is the space key of the affected space?*
> 5. *What is the image file format used for the custom space logo?*

Further, would it be possible for you to share some screenshots of the behavior itself? Specifically of the "default jpeg logo" and the process of you applying the new Space logo.

Just be careful not to share any sensitive data within those screenshots. Our community is an open space and everyone can see everything posted here.

Here we have our documentation on Space logos:
> * [++***\[Confluence Cloud\] Change your site and space logos***++](https://support.atlassian.com/confluence-cloud/docs/change-your-site-and-space-logos/)
> * ++***[\[Confluence Cloud\] Customize your space](https://support.atlassian.com/confluence-cloud/docs/customize-your-space/)***++

Let us hear from you!

comments: author: Joni Duncan
body: Hi Diego - I am experiencing the same issue as Alison. I am also unable to reset to the default logo. I have been able to change other space logos without any issue as of yesterday but can't change on one particular space. This is an older space with this make a difference? thanks


author: ngonzalez
body: Hello Diego,   
I'm experimenting this issue, I have space admin permissions, I can go to the "Edit Space Details" (here I only can change space name, description, status and home page), back to the space details I can also change the categories, but I cannot change the space logo.

Tried: <https://support.atlassian.com/confluence-cloud/docs/customize-your-space/>

Not sure if this is related, the space was created in 2020 by a Former user.


Tags: cloud

confluence-cloud
SAML 2.0
Asked by James Fahrny:

Hello,

We started testing with an AWS Confluence Quickstart guide to install and configure Confluence Data Center. We only have 8 users right now so I purchased the license for 10 users for now since the Eval license was expiring. **Confluence seemed to take the license fine but I am unable to find the SSO/SAML configuration menu to enable this and configure for AWS SSO.** IS this available in "Server"? If yes, there must be something else required since the menu for Security and Users does not have this. Please let me know. In addition, **Is there a QuickStart guide for building the stacks needed on AWS for a DC single node (no node cluster) or the Confluence Server solution?**

**Thank,**


Answers:
author: Daniel Eads
body: Hi James,

The native SAML connector is limited to the Data Center version of Confluence (it is available in single-node Data Center in addition to clustered).

For Confluence Server, you would need to make use of one of the [multiple SAML plugins for Confluence available on Atlassian Marketplace](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=saml).

While we don't currently provide QuickStarts for Confluence Server, you could go with one of these options for a single instance setup:

* Using the Data Center QuickStart and setting the minimum and maximum nodes to 1
* Starting with the [Confluence Server docker image](https://hub.docker.com/r/atlassian/confluence-server/) and adding the rest of the infrastructure in AWS without

I hope that answers the questions you've raised, and happy to help if you've got more!

Cheers,  
Daniel \| Atlassian Support


Tags: confluence-server

data-center

server
How do I paste a picture within an Info macro?
Asked by Connor Jones:

I am trying to paste a picture within an info macro box, but every time I do so, it loads outside the blue box. How can I get the image to stay inside the box?


Answers:
author: Shannon S
body: Hi Connor,

Welcome to Atlassian Community. It's nice to meet you!

Adding images within the panel macros themselves isn't supported, but is being tracked in the request below:

* [CONFCLOUD-68947](https://jira.atlassian.com/browse/CONFCLOUD-68947) *\[New editor\] Add ability to add image to Info Panel macro*

I worked with another customer on this, and it was discovered that when you add bullet points in the panel, they revert to the Atlassian Document Format. This allows for images within bullet points, even if they are in an unsupported macro. You can check this out in the case below:

* [Issue with Info macro](https://community.atlassian.com/t5/Confluence-questions/Issue-with-Info-macro/qaq-p/1448799)

This is what I told Connie about using this as a workaround:
> In this case, the bullet point formatting is controlled by the Atlassian Document Format rather than the new editor. It seems that is what is allowing the images to be embedded. For example, this would likely work across our other products too.
>
> You can continue to use this as a workaround; if anything changes with ADF then it might stop working. Until then, you can follow the feature request I shared.

Could you give that a try and see if it works?

Shannon


author: Florian
body: Drag and drop sometimes feels a little bit drunk. Try you clipboard (CTRL-C, CTRL-V). This usually works.

comments: author: Connor Jones
body: Florian,

That is how I have been trying to do it. Unfortunately, when I use CTRL-V, the picture just pastes outside of the info box. I can type in the box, but have not been able to paste pictures inside of it.

![Picture Confluence.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/107704iA73EC7872DF4F5E1/image-size/large?v=v2&px=999 "Picture Confluence.JPG")


Tags: cloud

confluence-cloud
Creating a page where others can share links
Asked by Brian Jackson:

I would like to create a page where my team can share links that apply to a specific topic. I can't figure out how to create a page that allows others to enter in fields and share links without them going in and editing the page. Other than just the open blog field, i would prefer being able to have multiple fields for the team to enter in based on the field parameters.

Any help would be appreciated.


Answers:
author: repi
body: [@Brian Jackson](/t5/user/viewprofilepage/user-id/3382456)

This is not possible with the standard functions of confluence.

comments: author: Brian Jackson
body: so no way of having like an input form. that's unfortunate, thanks.


Tags: confluence-server

link

server

share
Am i able to modify macros?
Asked by Jeff Stow:

There appears to be a very limited selection of available macros. So I ask, can i modify them somehow? ...Get into the code and fix them to better suit my needs? For example, the Content Report Table macro has a table and lines, but lacks the option to sort, whereas the Content by Label has sort, but no table and lines. Is there a way to go into the macro and edit it so that i can have a better product?


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Jeff Stow](/t5/user/viewprofilepage/user-id/4058074) ,

We can recommend to use the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app to enhance standard Confluence macros.

Wrap your Content Report Table macro in the [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro) macro and apply the default required sorting (for example, by Title alphabetically). After the page publishing, all the columns become sortable like in ordinary Confluence tables.

![5.png](https://community.atlassian.com/t5/image/serverpage/image-id/107499i079488D4422E2017/image-size/large?v=v2&px=999 "5.png")And here is a short [video](https://youtu.be/Svxz1MJBMv4) how to get more from the Content Report Table and visualize its data.


author: Sachin
body: Hello [@Jeff Stow](/t5/user/viewprofilepage/user-id/4058074) ,  

Unfortunately, no you cannot on Confluence Cloud. You can learn more [here](https://community.atlassian.com/t5/Confluence-questions/Creating-a-User-Macro/qaq-p/200876)  
and if you are [planning to add a new macro](http://%20how can i add a new macro on confluence cloud?)


Tags: cloud

confluence-cloud
Failed to get macro details error
Asked by Cindy Silva Black:

I can't view the roadmap I created in my confluence page. When I edit it shows fine but once I publish it, its completely gone.


Answers:
author: Fabian Lim
body: Hi Cindy,

I found this thread that may be useful. It looks like it depends on the type of projects you are using: <https://community.atlassian.com/t5/Jira-questions/The-Jira-Road-Map-Macro-in-Confluence-won-t-display-the-Road-Map/qaq-p/1139971>

Regards.


Tags: cloud

confluence-cloud
Users encountering problems inserting links into pages
Asked by Benedict O_Malley:

We have several users reporting that when editing a page and trying to insert a link (using either the ctrl+k shortcut or the button in the UI) nothing happens. Currently the only workaround this seems to be to refresh/hard refresh the page, which fixes the problem, but this is quite disruptive to users, especially if they don't know about the workaround.

Does anyone know if there is a more robust workaround for this? And is it fixed in more recent versions? WE're currently on 7.1.2


Answers:
author: Terje With Lunndal
body: Has this issue been fixed? If so, anyone know in which version?


author: Jack Brickey
body: I know this is an old post but thought I would inquire. Is it possible that this is a browser interop issue? Have you attempted to reproduce with other browsers?


Tags: confluence-server

server
Confluence import export path issues
Asked by Sadath Ali Syed:

We are in the process on importing and exporting a space from Stage Environment to Production Environment. We have XML file handy that we exported from stage (Space tools -\> Content Tools -\> Export).  
However, we are getting the below error when we try to import in prod:  
"The directory specified does not exist, or cannot be accessed.".  
Can someone please help with the exact path on the server where the imported XML needs to be placed and what is the path format that needs to be entered on Confluence frontend?


Answers:
author: repi
body: [@Sadath Ali Syed](/t5/user/viewprofilepage/user-id/3741278)

The path does not matter where an xml file is stored.  
With the import only the storage location has to be specified exactly.  
For very large xml files, atlassien recommends storing them on the server in the confluence restore directory.


Tags: confluence-server

server
Obsolete - Is there a way to indent content other than bullets?
Asked by Steve Lipstein:

**Never mind, seems to be working now. Cannot delete question.**

In the new editor, I can't seem to indent any content other than bullets.


Answers:
author: Shannon S
body: Hi Steve,

Welcome to Atlassian Community. It's nice to meet you! I'm glad to hear you were able to solve the issue. Would you be able to share what you found out, in case it helps other Community members?

I can tell you that there was a feature request to bring back indenting content in the new editor, which has been resolved below:

* [CONFCLOUD-58664](https://jira.atlassian.com/browse/CONFCLOUD-58664) *Ability to Indent block elements such as paragraphs, headings, and block quotes*

If you were looking for the intent buttons, we're working on that here:

* [CONFCLOUD-69265](https://jira.atlassian.com/browse/CONFCLOUD-69265) *Bring back the indent/outdent button to the new editor*

I hope that helps clarify things for you, but let us know if you have any questions!

Shannon


Tags: cloud

confluence-cloud
Code snippet without the line number?
Asked by Shay Jan:

Hi all

Very new to confluence

Is it possible to have code snippet without line number?

maybe in different color ?

![snippet.png](https://community.atlassian.com/t5/image/serverpage/image-id/107354i7A08FCE037C9E7E2/image-size/large?v=v2&px=999 "snippet.png")


Answers:
author: Dominic Lagger
body: Hi [@Shay Jan](/t5/user/viewprofilepage/user-id/4057894)

This isn't possible with the new editor.

Here is the suggestion, which is in progress:

* [CONFCLOUD-66437](https://jira.atlassian.com/browse/CONFCLOUD-66437)

Feel free to vote and watch.

Regards, Dominic


Tags: cloud

confluence-cloud
Cannot enter Intel wiki website with an error message
Asked by Daniel Kung:

1. I tried to enter the link below:

<https://wiki.ith.intel.com/display/DebugEncyclopedia/PythonSV+Installation>

2. When opening the website, it shows the message like this

![Capture.PNG](/t5/image/serverpage/image-id/107342iF0BB80679F4E72E2/image-size/large?v=v2&px=999 "Capture.PNG")

3. I cannot do anything here but only can go Atlassian's support, so that's why I open the ticket on Atlassian's website.


Answers:
author: Fabian Lim
body: Hi Daniel,

You would be better off contacting your confluence sys admin and ask him/her to create a ticket with [Atlassian support.](https://support.atlassian.com/)

Cheers
Embed a Confluence page in an Iframe on a 3rd party website
Asked by Lisa Clement:

Hi,

I am trying to use a Confluence page in our LMS and embed it in an iFrame, but I am getting the below error message. Is there anything I need to do on Confluence to allow other websites to use a link within an Iframe and display the page properly?

<br />

Thanks!

![Screen Shot 2020-08-14 at 10.20.20.png](/t5/image/serverpage/image-id/107332i4749C96197FBFB51/image-size/large?v=v2&px=999 "Screen Shot 2020-08-14 at 10.20.20.png")


Answers:
author: Shannon S
body: Hello Lisa,

Confluence pages can only be framed on pages with are of the same origin. That is, on the same Cloud site. You can read about it in the below feature request which was implemented. This was due to security reasons.

* [CONFCLOUD-29230](https://jira.atlassian.com/browse/CONFCLOUD-29230) *UI Redressing (Clickjacking)*

A few of our Community members also go over it here:

* [Solved: How to embed Confluence pages in other websites](https://community.atlassian.com/t5/Confluence-questions/How-to-embed-Confluence-pages-in-other-websites/qaq-p/951511)

I've seen mention of a 3rd party add-on that could possibly help you with this, but I don't have any experience with using it myself. This is something your site admin would need to install to the site.

* [Embedder for Confluence](https://marketplace.atlassian.com/apps/1217536/embedder-for-confluence?hosting=cloud&tab=overview)

Please also note that it would likely also mean that the space which contains the page you are trying to embed needs to be open to the public, allowing for anonymous users to access it.

I hope that clarifies things for you on why this isn't working, but do let us know if you have any questions or concerns!

Shannon

comments: author: Lindsay Rhodes
body: Hi there - I know this has been answered for a while, but has their been any research into finding a way for credentials to be checked before the viewer can see the page in the iframe? Like a log-in requirement before the iframe will populate the page?


Tags: cloud

confluence-cloud

iframe
Error on PAGE creation
Asked by Roja Gurram:

Hlo All,

We are unable to create/edit pages in AWS Confluence if collaborative is on. If we turn off the "Collaborative Editing" then we can able to create/edit pages in CONFLUENCE.

Can someone suggest us why are we getting this error because, we are planned to migrate confluence from On prem to AWS Confluence this weekend? Attached error for your reference.

![PAGE ERROR.PNG](/t5/image/serverpage/image-id/107326iA65D4CE3FE2A1F3A/image-size/large?v=v2&px=999 "PAGE ERROR.PNG")


Answers:
author: Fabian Lim
body: Hi Roja,

If you are still experiencing these issues, you may have to reset the confluence servers a few times to fix this. Here are the details: <https://community.atlassian.com/t5/Confluence-questions/quot-This-page-is-taking-longer-to-load-than-usual-quot/qaq-p/969903>

Regards


Tags: confluence-server

server
Is it possible to disable the mention function for specific users?
Asked by Johannes Zimmermann:

Hey guys,

do you know if it is possible to deactivate the [@mention](/t5/user/viewprofilepage/user-id/732788) function for specific user groups?   
Or at least to deactivate the view of the email adress if a person is mentioning another person? I don't want that everybody who can mention someone can also view their UPN or e-mail adress.

Confluence version 7.4.0

Thanks for the help in advance.


Answers:
author: Ollie Guan
body: Hi [@Johannes Zimmermann](/t5/user/viewprofilepage/user-id/3935369) ,

I think this is not feasible, it depends on the global configuration. So you can only enable or disable this feature for all users.

<https://confluence.atlassian.com/conf74/mentions-1003129017.html>

comments: author: Johannes Zimmermann
body: Hi [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) ,  

thank you for your help :-)


author: Duy Anh Do
body: Hi [@Johannes Zimmermann](/t5/user/viewprofilepage/user-id/3935369) ,

You can use this plugin to limit the @mentioning for specific groups. Users then can only @mention or search for other users in groups you configure

[https://marketplace.atlassian.com/apps/1225447/confluence-browse-people-permission?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/1225447/confluence-browse-people-permission?hosting=datacenter&tab=overview)

Best regards


author: WW
body: Be aware that disabling at mentions globally will also disable other plugins in Confluence:

[Confluence Mention Plugin dependencies](https://confluence.atlassian.com/confkb/confluence-mention-plugin-dependencies-975044563.html)


Tags: confluence-server

server
How to change from embedded test database (h2) to an already exisiting MySQL database?
Asked by Maurice Saatmann:

I have an half functionally working Confluence right now. I installed the package 7.6.1 and everything worked fine till I activated the Licence key. Now the system tells me to change the embedded database and I can't change user permissions/groups aka my system is broken. How can I change the database? The Knowledgment Article doesn't really help at all.


Answers:
author: repi
body: [@Maurice Saatmann](/t5/user/viewprofilepage/user-id/3706458)

<https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html>


Tags: confluence-server

server
Copying images from one space to another - broken links
Asked by Frederike Wanstrath:

I am currently copying pages from one space to another. We couldn't automate it since they have different Confluence versions.

However, copying pages and their content worked. But now in the space where I copied the content from, images appear to have a broken link and this replicates in my new pages.

When inspecting the image, I also noticed that the image source is still the old space. The plan is to take the old space down, will my images then remain live?


Answers:
author: Shannon S
body: Hi Frederike,

Welcome to Atlassian Community. It's nice to meet you.

Can you walk me through the steps you took to copy the content in Confluence? I'm assuming you used the Copy feature for each page individually? (Ref: [Move, Copy, and Hide Pages](https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/)). Once we know the steps you took to copy the pages, it will help to explain why your images didn't copy over.

I'd also like to know if the images were physically attached to the page in Confluence before you moved the content, or had they been copy/pasted in originally? You can check the old page by clicking **. . . \> Attachments** to be sure they were attached to the page.

Looking forward to hearing from you soon!

Take care,

Shannon


Tags: cloud

confluence-cloud