youngmon/atlassian-qna huggingface dataset:
salve, sono un ingegnere italiano che fa progettazione architettonica ed edilizia innovativa a zero
Asked by Gian Franco Giovannini:

Gi? utilizziamo, anzi, sotto utilizziamo Trello, in modo elementare, praticamente solo come un blocco appunti. Fcciamo case a Zero consumi energetici, ma con costi molto elevati proprio a causa della forte innovazione. Vorrei iniziare ad usare CRMblue , ma non trovo istruzioni, video tuturial od altro in italiano per poter partire. Avete qualche consiglio da darmi?

Non conosco l'inglese, e sono molto vecchio (75 anni) ancora analfabeta informatico, ma curioso di imparare cose nuove.

Grazie per il cortese e gradito aiuto.....

Gian Franco Giovannini

ing.giovannini@studiogiovannini.eu

tel. +39 - 051785545 - +39 - 335 335 496


Answers:
author: Antonio Panea Pastor
body: Dear Mr. Giovannini,

Thank you very much for reaching out and for your interest in Crmble. We appreciate your enthusiasm for learning new things, especially at 75 years old---it's truly inspiring.

However, I must inform you that our team is quite small, and unfortunately, we do not have any Italian speakers among us. As a result, we are unable to provide support in Italian. We kindly ask if it would be possible for you to invite someone who speaks English, Spanish, or German to assist with communication. This way, we can provide you with the necessary support and guidance in using Crmble.

Thank you for your understanding, and please don't hesitate to reach out if you can arrange for assistance in one of these languages.

Best regards


Tags: cloud

trello-cloud
Sending GET request with REST API require solving CAPTCHA
Asked by VALERA771:

Hello,

When I try to send a GET request to \`<https://api.trello.com/1/boards/>\` I'm getting response in HTML that says that I need to solve CAPTCHA to continue. I've also tried to send this request with Postman and I got same error.

I've already seen some similar question but solve for it was changing domain from \`<https://trello.com/>...\` to \`<https://api.trello.com/>...\`


Answers:
author: Sal
body: Hi there! For issues and questions related to Trello's API, I recommend visiting [Trello's Developer Community](https://community.developer.atlassian.com/tag/trello), and posting your question there. Thanks for your understanding!


Tags: cloud

rest-api
I Am Using Trello For My Company Website How Can I Manage It?
Asked by David Mcmahon:

I Am New To Trello Having A Company Of At least 45 People. Got To Know This About An Influencer On You Tube. My Company Name Is [Providers Care Billing](https://providerscarebilling.com/) Its A Medical Company In USA Based. I Want To Automate My Company \& Website Without Wasting Time For Myself 7 My Company.

How Can I Do This?


Answers:
author: Jan Gebauer
body: Hi David,

that sounds like a big task! Do you have some workflows, that you would like to automate, written down?

In general, however, you can always hire a consultant and they would be able to help you from start to finish.


Tags: cloud

trello-cloud
Can I add more than one grouping in JPD?
Asked by Carlos Garcia Navarro:

Hi there,

Is it possible to add more than one grouping option in JPD? I see that I can select a field to group my ideas, but my use case would need more than just one grouping. Thanks!


Answers:
author: Nick H
body: Hi [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232) ,

It's only possible to group ideas by one field per view at this time. I believe this is by design with the logic being - if it were possible to group by more than one field, there could be contradiction of ideas grouped, or overlap.

Can you explain the use case a bit more? My guess is you might be hoping to group when ideas have Field A AND Field B, or something like that - is the correct?

If that's the case, the workaround might be creating a custom [filter](https://support.atlassian.com/jira-work-management/docs/save-your-search-as-a-filter/) using [JQL](https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/) and saving that for better visibility into your ideas. I also understand this is probably not ideal since the filter would not live within the JPD project.


author: Rebecca Graf
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) , although the post is already older I'd like to share a usecase:

We use JPD to create a roadmap on initiative level across teams by using a timeline view grouped by "team". Usually, more than one team needs to contribute to an initiative so the initiative shows up in all matching swimlanes.

We'd now like to differentiate between "driving team" (=mainly responsible for making it happen) and "supporting team" (=required for getting it done, but rather with side tasks). The idea is to have your most important topics on top of your swimlane, following by those you need to support.

We definitely want to keep on timeline across all teams and not switch between views.

Any idea on how to solve that without being able to group with more than one field?

Best, Rebecca


Tags: group
How do I create a custom formula in Product Discovery to count items in a column? Frequency is wrong
Asked by Heinrych Gomes:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/300337iCA22EC54D3D37605/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Hermance NDounga
body: Hello Heinrych,

I'm not too sure what "count" you would like to have - but based on you screenshot, I think a formula type "Roll up" and selecting the field "Key customer should work". If not could you please elaborate on what you are trying to achieve?

Best

Hermance


Tags: cloud

jira-software-cloud
How to add more than just the epic?
Asked by Shawn Giese:

I can deliver an idea as either a standalone epic or standalone story. How can I add either an epic with issues to work on or even just a story into an existing epic? I thought I could prepare my epic in product discovery, including issues where work is done.

When I tried to add a delivery into an existing epic, it just added a link back to the idea but not an actual issue in the epic where work could be done.


Answers:
author: Carlos Garcia Navarro
body: Hi [@Shawn Giese](/t5/user/viewprofilepage/user-id/4835118) ,

I'm not sure I understand, could you please elaborate with more details? You can add a number of epics or stories to the idea in JPD. But if you want to add a story to an existing epic, you would have to do that from Jira.

comments: author: Shawn Giese
body: Exactly, I wanted to push ideas into an existing Epic. As it is now... I push one idea as an epic, then I push remaining ideas as stories. Then I log into Jira and manually pull the stories into the epic.   

I had not realized that Product Discovery did not support hierarchies and so it is not possible to push a group of ideas together (like an epic with assigned tasks).


author: Adam Wencel
body: I may have this on my radar eventually [@Shawn Giese](/t5/user/viewprofilepage/user-id/4835118) . Can you provide a few visual examples of this? Either from the platform itself or something scratched in notepad.

I want to understand if this aligns with something I'm doing soon.

comments: author: Shawn Giese
body: I just made a quick demo. I was hoping to push a parent / child like relationship for work (so I could plan everything in Product Discovery). Without hierarchy, I push each idea out to Jira and then log in to Jira to assemble the pieces.  

I thought that maybe "Add a delivery ticket" could at least allow me to target the Epic to add work, but it only adds a link back to the idea, not an actual work ticket.

![16.png](https://community.atlassian.com/t5/image/serverpage/image-id/300534i9E23D8C9668BF5D7/image-size/large?v=v2&px=999 "16.png")
Am I the only one with access issues to Jira Product Discovery?
Asked by Olivia Favier:

Since earlier this week it seems the product has been pulled out. But all systems are operational according to the status page <https://jira-product-discovery.status.atlassian.com/>

Am I the only one encountering this issue? What is the ETA?


Answers:
author: Rohan Swami
body: Hi Olivia, your instance was deactivated as we were unable to successfully bill you after the trial period, it seems like you don't have payment details on file. Please ask your site/billing admin to add these payment details and then reactivate Jira Product Discovery.

comments: author: Amina Bouabdallah
body: Just adding to Rohan: your project and its configuration will all be right there once the admin work is done!


author: Amina Bouabdallah
body: Hi Olivia! thank you for reaching out. What issues are you experiencing? are they still ongoing right now?

Cheers,

Amina
Issue import fails - Specify a number for the custom field
Asked by Tibor Molnar:

I am trying to import some issues to Jira Product Discovery from another system. I have created the import file, mapped the value types, but getting this error for every issue:

```
Issue can't be created due to the error/s [ Specify a number for the custom field (below 100,000,000,000,000)
```

The error does not specify which field is causing it. I suspect it should be related to a number field, but I am not aware importing any number type of data.

My field mapping looks like this - no number fields there.

![jira_import_mapping.png](https://community.atlassian.com/t5/image/serverpage/image-id/300052i366264D44635F9C3/image-size/large?v=v2&px=999 "jira_import_mapping.png")

What is wrong here?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Try creating an issue manually in the project you are trying to import into, leaving all the fields blank other than the summary. It looks like it has a validator on it that checks a custom field that you are not giving it in your CSV, so the create process would give you the same message.

The screenshot of the error you give us seems to be cut off though, it shows a scroll bar and is missing a closing \] which suggests there is more of the error, and I would expect the bit to the right that has been cropped off to name the custom field.

comments: author: Andrew
body: Running into the same error message here.

I tried creating a new issue from the create screen and create a new discovery idea with only the summary.


author: Nic Brough -Adaptavist-
body: Is it the same type of issue you are trying to create, in the same project?


author: Andrew
body: Yes, I am trying to create in the same project with just an idea issue type. I have a custom fields that is checkmark field i type in my project that i was trying to add in the bulk-upload, that's the only thing i can think of.


author: Wendy McCurdy
body: I'm getting the same thing here, actually its listed twice and I've opened a case with Atlassian and am getting no where, came here hoping someone else had solved it.


author: Cate Page
body: Hi,

I'm getting it too:

* Issue can't be created due to the error/s \[ Specify a number for the custom field (below 100,000,000,000,000); Specify a number for the custom field (below 100,000,000,000,000) . I cannot work out which field it is talking about ...

comments: author: Wendy McCurdy
body: I was able to figure this out. You need to look at each of the fields you have setup in JPD and what type of fields they are: are they a rating, checkbox, etc. As these type of fields require specific types of data. I believe in my case I ended up having a checkbox that required a 0 or 1 and ratings which were 1 to 5 - the (below 100,000,000,000,000) value was a bit of a misnomer. Go back and check your fields against what you are trying to import and I'm sure you will find what is a mismatch.


Tags: cloud

jira-software

jira-software-cloud
Need the ability to make quarters aligned to company fiscal calendar... can we expect that soon?
Asked by Solaiman, Raouf:

The values for the "Date" field are great -- we LOVE the ability to select a Day, Month or Quarter. However the Quarter field is not aligned to our fiscal calendar (year starts in Feb) which causes a ton of confusion and issues. Is there any way to enable customers to adjust this?


Answers:
author: Amina Bouabdallah
body: Hi Solaiman!

Thank you for reaching out. Today, it's not yet possible. We are doing product planning right now, I will be sure to factor in your input for the timeline view.

Best,

Amina

comments: author: Solaiman, Raouf
body: Thank you!... If you want an enterprise (especially large ones) to be able to fully adopt this, this capability is critical. Looking forward to understanding when it might be made available.


author: joachim ramberg
body: I have the same problem.


author: Nick H
body: Hi [@Solaiman, Raouf](/t5/user/viewprofilepage/user-id/5400685) ,

I've gone ahead and created an internal feature request. For reference, that ticket is:

* **JPD-146** : *Ability to customize quarters within timeline view*

JPD feature requests and bugs are not publicly available like other Atlassian products, so we do suggest following our Community for updates and releases such as these most recent ones:

* [Introducing new automation templates for Jira Product Discovery!](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Introducing-new-automation-templates-for-Jira-Product-Discovery/ba-p/2504036)
* [Bug fixes \& improvements (Sept-Nov)](https://community.atlassian.com/t5/Jira-Product-Discovery/Bug-fixes-amp-improvements-Sept-Nov/td-p/2565426)

The closest workaround at this time would be to set the Timeline view's time scale to monthly, and select your fiscal year's months to view what is planned:

![timelineqs.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/302377iE74B78B9286CDCE3/image-size/large?v=v2&px=999 "timelineqs.jpg")

We also understand months have more flexibility in the time scale while the quarters are a bit more rigid to only the ones currently available - but I've mentioned this in feature requested to review as well.

comments: author: Solaiman, Raouf
body: Any updates on this one, [@nick](/t5/user/viewprofilepage/user-id/5417495)


author: Dave Tabron
body: Hey [@Nick H](/t5/user/viewprofilepage/user-id/2540930) Just checking out all of the new functionality for enhanced timelines. The thing we still can do yet is customize the dates for quarters. This is broader than jus the timeline view. Currently when selecting quarters as dates, as a launch target for example, is divided jan-march, April - June, etc. Like many others our company does not follow the basic year. Our Fiscal Calendar is from Feb to Jan instead Jan to Dec. The current dates cause a lot of confusion when looking at our yealy plans, Regardless of the view type in JPD.   

Are there any plans to enable the ability to customize when quarters begin and end overall?


author: Chris Combe
body: great idea, customisable calendars and cadence are super useful overlays / views.
Is there a way for the Slack integration to limit fields?
Asked by Shawn Giese:

Would like to use the Slack integration but it always displays every possible field for an idea, not just the ones we have selected for new idea entry.


Answers:
author: Amina Bouabdallah
body: Hi Shawn, thank you for writing. At this time, we don't yet have the ability to let you select which fields are made visible. I am adding this feedback in our insights for Integrations. Thanks a lot!

Amina

comments: author: Shawn Giese
body: Thanks Amina, we do not want people adding ideas and also selecting people to work on it and deciding the impact of their own ideas. Just a simple form would be nice, ideally one where you do not have to select workspace and project each time.


author: Nick H
body: Hi [@Shawn Giese](/t5/user/viewprofilepage/user-id/4835118) ,

I believe the Slack integration *should* only be sending the Summary, Description\*, Status, Type, Assigned and Priority fields depending on the Notification style option selected under the project's Settings \>\> Slack integration tab:

![slack1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/299368i66222FFD78E6C1AA/image-size/large?v=v2&px=999 "slack1.jpg")

\*if the *Truncated* option is selected, the idea's Description will not send through the Slack message when a new idea is created. The Description should only send when the *Show entire text for summary, description, comment, and worklog* option is selected.

As for controlling other fields, that doesn't seem to be an option available within the integration - so not entirely sure how you might be sending additional fields to Slack.

comments: author: Shawn Giese
body: Thanks for the information Nick. I meant for when I create an idea from Slack with /jira create. Every field is exposed when I only want summary and description. Just trying to find a simple way to accept ideas into Product Discovery.


author: Nick H
body: Hi [@Shawn Giese](/t5/user/viewprofilepage/user-id/4835118) ,

After some testing, I don't think it's possible to limit Slack to only having select fields available when creating an idea with **/jira create** like it is with JPD templates / [Customizing an idea form](https://support.atlassian.com/jira-product-discovery/docs/create-ideas-from-jira/#:~:text=select%C2%A0Create.-,Customize%20an%20idea%20form,-You%20can%20configure).

I'll get some sort of feature request entered in the meantime.


author: Shawn Giese
body: Hi Nick, I believe that is only for messages from Jira to Slack.

I mean when a new idea is created from Slack.... every possible field is displayed, not the fields I have selected in the Admin panel to create an idea.  

Same for the API access, give the user a direct URI to submit an idea and you get a form with every possible idea field. A bit confusing and exposing to many things.
Chrome extension permissions
Asked by Shawn Giese:

Does the Chrome extension for Product Discovery really need this permission "Read and change all your data on all websites"?

Does not seem enterprise friendly.


Answers:
author: Amina Bouabdallah
body: HI there!

We need read access so you can capture the text inside of a web page as the text of the insight. Then the write permission is a technical constraint. Because our extension renders a pop-up inside of web page when summoned, it inserts inside the HTML web page the piece of code for displaying the UI of the extension.

Hope this helps clarify!

Amina

comments: author: Shawn Giese
body: Thanks for the info Amina.
Cannot create issue with idea type from automation
Asked by Brian Gorman:

Using Product Discovery, and I am unable to use the automation to create an idea. Attached is the screen shot, it keeps saying pick a valid project when I try to create an "idea".


Answers:
author: Bill Sheboy
body: Hi [@Brian Gorman](/t5/user/viewprofilepage/user-id/4306193)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

From where are you trying to create the idea: from a rule in the JPD project or from a rule in another project?

When creating the idea from outside of the project, the Create Issue action must select the project.

Kind regards,  
Bill


Tags: cloud

jira-software

jira-software-cloud
Is it possible to bulk delete list values via API?
Asked by Alex Tsai:

I have a list field with a lot of values that was improperly imported. Is it possible to delete the values within the field via API in bulk?


Answers:
author: Nick H
body: Hi [@Alex Tsai](/t5/user/viewprofilepage/user-id/5289185) ,

I think it's important to note all JPD projects are [team-managed](https://support.atlassian.com/jira-software-cloud/docs/get-started-with-team-managed-projects/).

I don't believe Jira has an API to create, edit, managed, etc. custom fields for team-managed projects at this time. [This page](https://blog.developer.atlassian.com/jira-cloud-next-gen-projects-and-connect-apps/) outlines that as well and references "next-gen" projects which are now the same as team-managed projects.

Not sure what the best workaround is, but maybe delete the field entirely and re-import it in with the values you are hoping for. I know that might not be ideal especially if your ideas already have values configured.

Otherwise you may have the delete each undesired value within JPD.
Best Practices for JPD Field Creation & JQL
Asked by Renee Olson:

Hi, We currently have JPD installed in our instance and I want to get a head of any issues with reporting and these custom fields that the project admins can create in JPD. Are there best practices anyone can share on naming conventions, field ids or some other way to help my teams limit their JQL searches. I can see using project = and then the field, my concern is when we have 30 bu fields or that sort of thing. Any tips or documentation that anyone can point me to?


Answers:
author: Sebastian Pechhold
body: I feel your pain :) That is why we only use only 1 JPD project. I agree having too many fields can be a mess.

If you could provide more details, I could help you.


Tags: jql
How to recover roadmap field
Asked by Shani Yaacov Cohen:

I've deleted my roadmap how can it be recovered?


Answers:
author: Tanguy Crusson
body: Hi [@Shani Yaacov Cohen](/t5/user/viewprofilepage/user-id/5390500) , adding to what Hermance said: it depends on what you deleted: if it's the field, then what Hermance said, but if it's the Roadmap view from the left sidebar then you just need to recreate the view (+ Create view, then configure the views' filter/sort/group by, etc.)

Deleting a view doesn't have any impact on the idea's values, so as long as the configuration of the view is the same, the ideas will show in the right spot and with the right field values immediately after you've done that.


author: Hermance NDounga
body: Hello Shani,

Unfortunately at the moment, there is no possibility to restore a field once it's deleted.

You'd need to recreate the field, and eventually go in the history tab of each idea to know what value was assigned to this field.

![Screenshot 2023-12-20 at 17.48.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/297629i7750151C7352ECC8/image-dimensions/377x185?v=v2 "Screenshot 2023-12-20 at 17.48.18.png")

If you have a large number of ideas and if you (or the Jira admin in your site) are [taking regular back ups of the site](https://community.atlassian.com/t5/Jira-Software-articles/Automate-online-site-backups-for-Jira-and-Confluence-without/ba-p/1271317), I'd recommend restoring the last backup in a dummy site (not your production site, as it would replace all projects).   
Then you can access the backup of the project and find back the field and its value. Then it's still a manual process to recreate the values, but you'll save a lot of time not having to search in all idea history.

Best,

Hermance