youngmon/atlassian-qna huggingface dataset:
Adding New Page
Asked by Balamurugan Pasumpon:

Hello,

We have audience specific statuspage license. Can i generate multiple pages under the "Add New Page" option, and will each page incur separate billing?

Thanks,

Bala.


Answers:
author: Talar Pavlovic
body: Hi there Balamurugan,

Thanks for writing into Community, I'm Talar from the Atlassian Statuspage support team, happy to help!

You most certainly can - your current page will be in a Statuspage Organisation. Each Statuspage Organisation can hold up to 25 pages.

So, you can definitely click on "Add Page" there, to setup a new page of any type ([Public, Private or Audience-Specific)](https://support.atlassian.com/statuspage/docs/read-the-statuspage-user-guide/) and with its own contents and functionality, which will be billed based upon the plan chosen - <https://www.atlassian.com/software/statuspage/pricing>

Hope this helps!  
Talar
Is it possible 3 level grouping
Asked by Kunwar Vaibhav Singh:

Hi Team,

I want to create 2-level grouping histogram data but cannot. we monitor the city and update outages and maintenance of the city. The city comes under the country and the country group is under the region.  

Region -\> Country -\> City

But I can create a 1-level grouping like Region -\> Country-City. Please guide me.  

Thanks  
kusingh


Answers:
author: Eugenio Onofre
body: Hi [@Kunwar Vaibhav Singh](/t5/user/viewprofilepage/user-id/5079236)

Unfortunately StatusPage only allows Category \> Subcategory relationship, which means you will not be able to add a 3rd level.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


Tags: cloud
Historical status of the component
Asked by Prathamesh Anil More:

Hello Team,

Is there any way to change the Component historical uptime to 30 days instead of default 90 days?


Answers:
author: Skyler Ataide
body: Hello Prathamesh,

At this time, it isn't possible to change the component historical uptime display to only 30 days. As a workaround, this may be something that is possible with [custom HTML](https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/) [CSS and JS](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/). Though specifics on custom coding solutions are not something that our Statuspage support team is able to provide support for.


Tags: cloud
Why am I unable to activate this statuspage?
Asked by Derek Cazel:

Why am I unable to activate this statuspage? This is my second statuspage and the first one activated just fine, but this is giving me a permissions error.


Answers:
author: Kevin Paulovkin
body: Are these both Free pages? If so, how many admins/team members are in your plan? If more than 2, you will need to remove some users: <https://support.atlassian.com/statuspage/docs/what-do-i-get-on-a-free-plan/>

comments: author: Derek Cazel
body: I only have one admin, and I just signed up and thought I got their $99/mo plan. Do you know if that prevents me from having more than one statuspage? I appreciate your help, this is new to me.


Tags: cloud
Adding a Subscriber via API and skip the confirmation notification
Asked by Paun, Cosmin:

Hi StatusPage Team,

We try to inser a subscriber to our StatusPage via the API when an Incident is being created, and we have a weird behaviour. When an Incident is being created then:

- the subscriber gets immediately the confirmation Email (although in the payload we have set "skip_confirmation_notification": true )

- and right after that the subscriber gets a second email with the unsubscribe notification.

What are we doing wrong?


Answers:
author: Jesse Klein
body: Hello there,

Thanks for reaching out to the community about how the skip confirmation email is not working. I did some investigating and it seems we currently have this off. The team should be creating a doc that talks more about why this change was made. For the second issue, I can't recreate this. Is this happening on every email or just select ones? If you have a paid account, I recommend reaching out to us at support.atlassian.com and we can dive deeper into the issue. Thanks for your time!

Regards,  
Jesse

comments: author: Roman Temekunidi
body: Hi [@Jesse Klein](/t5/user/viewprofilepage/user-id/3659201) ,

Have you got any updates on this?

I'm having the same issue. When I set the **"skip_confirmation_notification": true**, the subscriber still gets the notification.


author: Jesse Klein
body: Hi Roman,

The team created this article that goes into more detail about the changes: <https://community.atlassian.com/t5/Statuspage-articles/Change-to-Skip-Confirmation-Notification-option-in-Statuspage/ba-p/2624654>

Hopefully, that helps!

Regards,  
Jesse


Tags: cloud
How to co-term billing periods for different pages
Asked by Marc Scheimann:

Hi

I have 2x pages that I've set up - and I would like to co-term their billing subscription dates, how do I do that?  

Regards, Marc


Answers:
author: Eugenio Onofre
body: Hi [@Marc Scheimann](/t5/user/viewprofilepage/user-id/5417479)

Welcome to the Atlassian Community.  
Unfortunately subscription dates (and their renewals) are set based on the StatusPage creation date.

I am not aware of being able to change it, but you may reach out to Billing team at <https://support.atlassian.com> and raise a request to see if it is possible on their side.

Please remember to accept this answer as it may also help other community members in the future.

Regards,  
Eugenio
Component status "Degraded performance" is not marked permanently
Asked by Siddharth Verma:

When a component is marked "Degraded performance", it shown on UI. After marking component "Operational", check history of component and there is no sign of it being having "Degraded performance" in the past.

Unlike "Major Outage" status, which can be seen in component past timeline.

![Screenshot 2024-01-26 at 10.50.04?AM.png](/t5/image/serverpage/image-id/302788i7301684F7E0069E7/image-size/large?v=v2&px=999 "Screenshot 2024-01-26 at 10.50.04?AM.png")Referring to the attached screenshot, Can I see "Degraded Performance" in historical uptime timeline.


Answers:
author: Egor
body: Hey Siddharth,  

Thanks for reaching out to Atlassian Community!   

The idea is that "Degraded Performance" is not considered an outage, that's why it's not shown on the uptime history.   

This is correct if you set your incident to a major outage, then you'll see it as a downtime on your history graph. Please see the following article explaining how all the statuses work - <https://support.atlassian.com/statuspage/docs/top-level-status-and-incident-impact-calculations/>

I hope this helps, please let me know if you have any other questions.

Best Regards,  
Egor
Unable to select components for maintenance notifications via slack subscription
Asked by Rawan Elrifai:

We are unable to select components for channels subscribed via the Slack channel. Specifically maintenance notifications Is there a way we can choose a specific component to subscribe customers to? Following the instructions here <https://support.atlassian.com/statuspage/docs/set-up-a-slack-integration/> but still seeing all upgrade maintenance going to the channel and not the specified components. Any help would be appreciated!

I opened a ticket already with support but still waiting for an answer. Thank you!


Answers:
author: Egor
body: Hey Rawan,

Thanks for reaching out to Atlassian Community!   

May I ask you please to raise a ticket with us using the following link - <https://support.atlassian.com/statuspage/> so that we can check that?   

Best Regards,  
Egor
Update status page using slack
Asked by Nicola Sacco:

Hi,  

is there a way to manage (create/update etc) statuspage incidents directly from Slack.  

The only thing I was able to find is was this question: <https://community.atlassian.com/t5/Statuspage-discussions/Managing-Statuspage-incidents-from-Slack/m-p/1099480#M173>  

However it looks like the company developing that tool is no longer active.  

Do you have any plan to support this?  
Is there any third party tool you would suggest for this?


Answers:
author: Jesse Klein
body: Hello Nicola,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about a bi-directional Slack app.

This is not something that we currently have and is not currently on a roadmap. I see that there is a feature request so I added this community post to that request to show more interest.

I don't have any other third parties that are working on this, either so I don't really have a recommendation. Ideally, I would want something that is similar to the Ospgenie Slack integration and this is something that is stated on the feature request. Hopefully, with more interest, this bi-directional app is something that can be worked on. For now, though, you'll either need to go through the UI or look into using the Manage API to create and update incidents. Thanks again for your interest in this.

Regards,  
Jesse


Tags: slack
Component group / users update
Asked by adrien.billot:

Hello,   

I'm trying the status page product (audience-specific),   
And I find that when I update (in edit) an audience group (add 2 components for example),   
users in this group won't have their profile updated to include these 2 new groups.  
I need to go to the user profile to add the 2 new components.   
Is there a way to do it directly by updating the group? (avoid to manage the profile of hundred users in the future)  
Thx  


Answers:
author: Alan Violada
body: Hey Adrien, Alan from the Statuspage Support team here.

I believe you were looking to have users be automatically subscribed to all components that they have access to, is that correct?

If so, this functionality is unfortunately not currently available, but we do have an open feature request for it with the ID **STATUS-544** (Internal-access only)

If you are looking to automate this, it could be worth taking a look at using the API as an alternative:

["Update a subscriber" API Endpoint](https://developer.statuspage.io/#operation/patchPagesPageIdSubscribersSubscriberId)

Let me know if you have any questions, or anything else we can try to assist with!

Regards,?

Alan
Translation of Statuspage UI and incidents
Asked by Jeremy Guillory:

I need to localize/translate the Statuspage UI and the incident content. I do not want to use localize.js because our company already has its own language resources, processes, and tools. What other ways are there (using the Statuspage API or other means) to localize the content and to allow users to switch languages from Statuspage.


Answers:
author: Jesse Klein
body: Hello Jeremy,

This is Jesse from the Statuspage support team. Thanks for your question about alternatives to using Localize.js.

All Localize is doing is using JavaScript to manipulate the page text from one language into another so the alternative would be to do that manually using the custom HTML, CSS, and JS features.

I don't have any more details on how to accomplish this, mainly because customizations can be taken in so many directions and be accomplished in so many different ways. While I can't guarantee this will work for you, I found a jQuery plugin that can do translations:

<https://github.com/tinoni/translate.js>

This might be a good starting point as an alternative.

Hopefully, this helps you out!

Regards,  
Jesse


Tags: translation
Getting multiple captcha popup during subscribe.
Asked by Kunwar Vaibhav Singh:

Hi Team,

Some of my team members facing captcha popup issues during subscribe mail. It keeps coming multiple times. Can you please guide me or is there any way to disable it?

![image.png](/t5/image/serverpage/image-id/302256i2C12731D454ABA2A/image-size/large?v=v2&px=999 "image.png")

Thanks,  
Kusingh


Answers:
author: Nikola Perisic
body: Hello [@Kunwar Vaibhav Singh](/t5/user/viewprofilepage/user-id/5079236) ,

This indeed strange. Have you faced this issue before? Is this also happening in the incognito mode?

Also, captcha is showing for the unusual activity from that specific IP address. This is according to Google.

Now, for the Atlassian, it may have this behavior appearing as well - but this is not necessarily the case for you. If you are concerned about this, you can ask Atlassian about this.
User not subscribed but still receiving emails
Asked by Caleb Bolden:

A user was previously subscribed to statuspage, but has continued to receive emails after unsubscribing. How can we disable the email notifications for this user?


Answers:
author: John M
body: Hi [@Caleb Bolden](/t5/user/viewprofilepage/user-id/4879346)

The user should get a confirmation email after unsubscribing like the one below:

![2024-01-24_18-32-15.png](https://community.atlassian.com/t5/image/serverpage/image-id/302408i3A6540B4B879D771/image-size/large?v=v2&px=999 "2024-01-24_18-32-15.png")

Keep in mind, it will be specific to the page they subscribed to. If the user was subscribed to more than one page, they would need to unsubscribe to each one, individually. If they did't get that email for the page that they are getting notifications from, have then try unsubscribing again. If the issue persists, please have the user [open a ticket with our support team](https://support.atlassian.com/contact/#/) so we can look up the email address.


Tags: cloud
Component Tags in Statuspage to OpsGenie integrations
Asked by Darren.Burrows:

We're currently in the early phases of setting up integrations between OpsGenie and Statuspage, while we have no issues with going from OG to SP, we're finding some limitations in going the other way.   

The biggest issue being that their seems to be no way to include information around the impacted Component on Statuspage in the OpsGenie alert, which will allow us to ensure that the relevant teams are alerted or actions are triggered.   

I've been toying with custom tags and raw parameters in the notes or for tags using <https://support.atlassian.com/statuspage/docs/enable-webhook-notifications/> as a guide to what Statuspage will send as part of its payload, however these never seem to populate in OpsGenie.   

An example of a tag we're trying would be component_id:{{component_id}} assuming I've understood how the payloads work correctly, which is based on the formatting of some of the default tags that OpsGenie added when creating the integration. Checking in the OpsGenie logs, its suggesting that OpsGenie itself lacks any configuration for handling this with the log showing the following warning.   

"Discarded incomingData, Reason:Discarding..Atlassian StatusPage integration does not support component updates."  

Has anyone managed to include components or their states from Statuspage in OpsGenie alerting using the default integration? Or are we going to have to build something bespoke that acts as a middleman for this?


Answers:
author: Alan Violada
body: Hey Darren, Alan from the Statuspage/Opsgenie Support team here.

I did some testing on my side to confirm, and you should be able to access the component data that comes in the payload from Statuspage to Opsgenie with this dynamic field value:

{{_payload.incident.components}}

Keep in mind that this value comes as an object array, so it might still take some tweaking to get the specific information you want from it.

To better test this kind of setup, I would recommend adding the {{_payload}} value to the description field in your integration alert creation rules, so that you can better see how the data comes in to Opsgenie, and have a better view of how to manipulate it.

I hope that helps, and if you do need more detailed assistance for your instance, I would recommend creating a support ticket at [support.atlassian.com](http://support.atlassian.com) if possible.

Cheers,

Alan


Tags: cloud

integration

opsgenie
Is it possible to whitelist mail subscriptions per domain?
Asked by Daniel Brix:

Hello there, we have the following situation:  

We want to limit the mail subscriptions to company mail addresses only, but leave the status page publicly accessible for everyone.  

Is this even possible? I've only found some documentations about limiting the whole page access to certain user groups.  

best Daniel


Answers:
author: Jesse Klein
body: Hello Daniel,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about limiting email subscriptions.

There is no native way to do this within Statuspage on public pages. Since these pages are publically available, we don't have any mechanisms to lock the subscriptions in place. One recommendation is to have a public page for all subscribers and then make a separate, private page for your employees that only they can see. You can be more detailed with incidents there as well for transparency within the company.

It might also be possible to use custom Javascript to check emails before allowing them to subscribe but I wouldn't have any specifics on how to do this but it could be an option to explore. Please also note, this would likely not work with SMS subscriptions unless you had a list of all the employee numbers.

Hopefully, that helps get you pointed in the right direction. I hope you have a great day!

Regards,  
Jesse

comments: author: Daniel Brix
body: Thanks Jesse, that clears things up for me and might be an option for us.
Is it possible to raise the Subscriber limit beyond 25,000?
Asked by Angelo Gouvis:

We currently license the Enterprise version of Atlassian Statuspage, and we have the potential to have more than 25,000 Subscribers.

Is it possible to raise the Subscriber limit beyond 25,000? If so, would there be additional monthly licensing costs involved, and if so, how much?

Regards,

Angelo Gouvis


Answers:
author: Brant Schroeder
body: [@Angelo Gouvis](/t5/user/viewprofilepage/user-id/5411628) Welcome to the Atlassian community

You would have to connect with support here: <https://support.atlassian.com/contact/> if you are unable to submit your question there then I can escalate here in community for you.

comments: author: Angelo Gouvis
body: Thanks Brant for your reply.

For reference, the Atlassian Support ticket I've raised is: [SPSP-35029](https://support.atlassian.com/requests/SPSP-35029/).

Regards,

Angelo
Does Crowd support SSO across Jira Server, Jira Data Center and Jira CLoud
Asked by Val Scott:

On this page

<https://confluence.atlassian.com/kb/single-sign-on-integration-with-the-atlassian-stack-794495126.html>

The following statement is made: Crowd SSO 2.0 offers one solution for Server, Data Center, and Cloud applications and setting it up takes only minutes.  
Are you are ready for the change? See [Crowd SSO 2.0](https://confluence.atlassian.com/crowd/crowd-sso-2-0-967322291.html).

However, when I look at the documentation, it does not appear Crowd SSO 2.0 can be used for cloud.

I am looking for a solution to have SSO across Jira Server and Jira Cloud. How can I accomplish this?


Answers:
author: Craig Castle-Mead
body: Hi Val,

To get SSO between terrestrial and Atlassian Cloud using Crowd, you're going to need to use Crowd as your SAML provider for both - this means using Atlassian Access to talk to your Crowd environment using SAML.

For your terrestrial apps (Server and DC) - DC has native SAML support, but Server does not. I believe there are third party/marketplace apps that will give you SAML for Server in their own way.

"However, when I look at the documentation, it does not appear Crowd SSO 2.0 can be used for cloud. " - Crowd SSO (SAML) I believe was introduced in Crowd DC 4.0 - and Access should allow you to add a SAML connector. NB: you can only have one SAML provider per Atlassian Access Org - though <https://jira.atlassian.com/browse/ACCESS-572> indicates it may be available in the near future

CCM
Integrate Crowd with ADFS
Asked by Bastian Stehmann:

Hi,

We are currently looking for a solution to integrate Crowd with ADFS.

Is there any way to get the users via ADFS into crowd, and then use crowd as user directory for the other Atlassian Applications, so that groups can be managed in Crowd and the Applications use ADFS for authentication?


Answers:
author: Thomas Clemens
body: The Answer would be very interesting for us..


Tags: active-directory

sso
Can we add one group as admin to multiple groups at a time(bulk update) in crowd?
Asked by Yashasswini Gowda:

I have to add one group as admin to multiple groups present in crowrd?

Do we have any bulk process to do

I have added manually now.


Answers:
author: Nikita
body: Hello, Yashasswini  
Crowd don't provide any api to add group as admin to multiple groups
Log4J Vulnerability located in Atlassian/Crowd
Asked by Mariner IT:

I am getting prompts that my version of Atalassian Crowd has vulnerable Log4J files in it - how can we remedy?


Answers:
author: Sloan
body: Hi there

You should check out Atlassian's response to Log4Shell: [Multiple Products Security Advisory - Log4j Vulnerable To Remote Code Execution - CVE-2021-44228](https://confluence.atlassian.com/security/multiple-products-security-advisory-log4j-vulnerable-to-remote-code-execution-cve-2021-44228-1103069934.html)

Crowd should not be affected to my knowledge. Out of curiosity, where do you get the prompt from?

Cheers  
Niklas

comments: author: Mariner IT
body: Azure/Windows Defender security.


author: Mariner IT
body: That link does not seem to work for me.


author: Sloan
body: What does the link say? What do you mean by Azure/Windows Defender security?


author: Ernest Dudley
body: I'm getting flagged through Nessus. I downloaded the latest crowd version (5.0.0) and Nessus is flagging the Log4j package (1.2.17) as being an unsupported version of Log4j. Just an FYI, see: <https://confluence.atlassian.com/kb/faq-for-cve-2021-44228-1103069406.html>
When are the attribut of user updated ?
Asked by Airbus DS:

We have a Crowd server set with a Jira server.

While managing user, I've come up with some strange thing.

In Crowd profile of user, attributs of profile as like that

Last active : 1643187736929 was GMT: Wednesday 26 January 2022 09:02:16.929  
Last authenticated : 1643181881675 was GMT: Wednesday 26 January 2022 07:24:41.675

While in Jira, for the same profile of user, we have for Loggin details

**Last:** Yesterday 07:36 (so this should be 3rd february 07:36 GMT+2)

How can I explain this to security team ?

It's not the first time we have some difficulties understanding the values of Last active and Last authenticated.


Answers:
author: Craig Castle-Mead
body: Hi [@Airbus DS](/t5/user/viewprofilepage/user-id/4743292)

Any chance that the user is able to login to your Jira environment using a Jira local account? This would explain a discrepancy between when Jira thinks a user last authenticated and when Crowd thinks a user last authenticated.

CCM

comments: author: Airbus DS
body: No that's shouldn't be the case. We only have users in Crowd and have check this.

Plus those attribute are not set when only browsing and using the feature "Connect as" provided by Scriptrunner or while settings some Jira Automation ...


Tags: jira

jira-server

server