youngmon/atlassian-qna huggingface dataset:
Trying to get AI Automation to return a summary of page changes
Asked by Jacqueline Kushner:

I am trying to set up an automation in Confluence in which, when a page is updated, an automated notification is sent listing:

* Which page (title and URL) was changed
* Who made the change
* A summary of the changes. Note that this summary can be something as simple as "these lines were added/deleted/modified/whatever".

So far this works **except for the last item**. There does not seem to be a Smart Value that links to only what was updated. Can anyone help with this?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: You could use the ai.Summary smartvalue.

{{#lookupPages}}

Page: {{title}}  
Author: {{author.fullName}}  
Time of Change: {{dateLastUpdated.mediumDateTime}}  
Summary of Change: {{aiSummary}}

{{/}}

comments: author: Jacqueline Kushner
body: Thanks Shawn, I tried using {{aiSummary}} but it just returned an AI writeup of the entire page. I can't figure out how to get just the changes. I know Confluence has this ability because it can highlight changes in a page using Diff in History.

The 2 smart values listed for AI are:

{{page.aiSummary}} - an AI generated summary of a page

{{page.aiActionItems}} - an AI generated list of action items of a page


author: Shawn Doyle - ReleaseTEAM
body: I don't believe there is a way to do a version diff in Automations yet. The ai.summary is the closest thing.


author: Barbara Szczesniak
body: [@Jacqueline Kushner](/t5/user/viewprofilepage/user-id/3140694) How is the information you're looking for different than what you would get in a notification or by using the **Daily Digest** or **Real-time updates** in your **Personal Settings \> Email**?

comments: author: Jacqueline Kushner
body: Thanks Barbara.

I use the Daily Digest feature and it does provide similar reporting but not quite what I am looking for. Daily Digest gives me a list of all the pages in all the spaces I own and not a specific set (the ones I am interested in are marked with a label), and it does not list the actual changes...just says that the page was updated. I still have to open each modified page \& check its history to get that information.

Not sure what Real-time updates are; I will look into that feature (so far I cannot find it...it is a Confluence-provided feature?)


author: Barbara Szczesniak
body: On my page the Real-time updates settings are right below the Daily Digest Settings, as described in this article: <https://community.atlassian.com/t5/Confluence-articles/Introducing-refreshed-Email-Notification-Settings-for-Confluence/ba-p/2489015>


author: Jacqueline Kushner
body: Thanks...I found it. The Real time updates email notification function works, but still no summary of changes in the email is offered. I think Atlassian does not support this feature at this time.


Tags: cloud

confluence-cloud
Enabling HIPAA Compliant in Confluence and Jira Service Management
Asked by Godknows Agbodo:

My company is trying to understand whether the HIPAA requirement configuration is for transmission of data via email and push notifications? Atlassian noted that email and push notifications might be redacted to exclude any potential PHI when products like confluence and JSM are tagged.

With what and how would Atlassian detect PHI to redact them via emails and push notification?  
Is there a way to see how this redaction would look like?


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Godknows Agbodo](/t5/user/viewprofilepage/user-id/5492976) ?

As mentioned in [Atlassian's HIPPA implementation guide](https://support.atlassian.com/organization-administration/docs/the-hipaa-implementation-guide/), your Atlassian admin(s) is/are responsible for this using [Atlassian Automation](https://www.atlassian.com/platform/automation).

You may wish to consider working with [an Atlassian Solution Partner who specializes in this area](https://partnerdirectory.atlassian.com/?search=compliance) for assistance from someone who has done this before.

Meanwhile, if you are lucky, and Atlassian customer (peer) who's done this before may chime in. I added some add'l tags to draw the right eyeballs to your question.

I hope this helps,

-dave

comments: author: Godknows Agbodo
body: [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) Thank you!


author: Dave Rosenlund _Trundl_
body: You're welcome, [@Godknows Agbodo](/t5/user/viewprofilepage/user-id/5492976) ?

If you found this answer helpful and think it might be useful to others with a similar question, please consider using "Accept answer."

-dave


Tags: cloud

compliance

confluence-cloud

hippa

jira-service-management

phi
Whiteboard "unlock all elements" permission management
Asked by Cagkan Urkmez:

Hello community ,

Is there any option or setting regarding to Confluence Whiteboards "Unlock All Elements" Permission.

Our aim is to take this ability from users in our PI Planning event while our Squads doing their planning. Because it is high possibility that someone will unlock all grouped/locked items to prevent moving or deleting.

Expected behaviour will be like;

\* Only whiteboard owner can have a permssion regarding to unlock elements to prevent mix up.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I believe you are limited to the whiteboard page restrictions. You could make it view only for everyone except a few key people. At this time I don't see any finer permission settings.

![whiteboard_restrictions.png](https://community.atlassian.com/t5/image/serverpage/image-id/323378i8A70896E54A35EE4/image-size/large?v=v2&px=999 "whiteboard_restrictions.png")


author: Cagkan Urkmez
body: Hi [@Shawn Doyle - ReleaseTEAM](/t5/user/viewprofilepage/user-id/815120) thanks for your answer.   

Yeap I have the same perception, but wanted to ask/learn if something else is possible.

Because with Whiteboard capability, Confluence has become something more powerful ? And solution should consider the events that can be managed with Whiteboard like Retro, PI Planning etc.

And for these kind of events, it is very crucial for everybody to contribute and collaborate at the same time.

That's why I don't want to limit anybody, but I want to preserve elements to be deleted or moved while executing our activity.

Maybe this will be considered in time by Whiteboard APP Product Owners/Managers. ??


Tags: cloud

confluence-cloud

whiteboard
draw.io diagram does not appear on public confluence pages
Asked by CSE Practicals:

Hi,

I am in trial period. When I publish the page, and load it using public URL, draw.io diagrams are not loaded and it says - "[Open in Confluence](https://csepracticals.atlassian.net/wiki/pages/viewpage.action?pageId=33447) to see this content." Does that mean, one has to mandatorily have a confluence account to see public confluence pages with draw.io Diagrams ?

![capture2.png](https://community.atlassian.com/t5/image/serverpage/image-id/323339iB3822D9BA3F75B36/image-size/large?v=v2&px=999 "capture2.png")


Answers:
author: Bastian -drawio Diagrams-
body: Hey there. Your draw.io diagram is saved and stored within Confluence, so people need a Confluence or Jira user to see the diagrams you created. Once you are on a paid plan, you can use the Confluence Guests feature to invite externals to a specific space inside Confluence to collaborate with you, but you can't make the data available to everybody by default.

comments: author: Barbara Szczesniak
body: [@CSE Practicals](/t5/user/viewprofilepage/user-id/5495931) For more information, check the **What is hidden from visitors to public pages?** section at the bottom of this page: <https://support.atlassian.com/confluence-cloud/docs/how-secure-are-public-links/>

This page contains links to other pages related to public links.


Tags: cloud

confluence-cloud
How to use number of views of a page as a business rule for archiving
Asked by Matthew Groves:

Hi Folks I am looking at archiving to remediate page proliferation in some of our confluence spaces and was thinking that a low threshold for number of views would be a good rule/selection criterion alongside page age or last update. Can anyone advise on how to use the number of views data item in the archiving process to apply this kind of rule?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Matthew Groves](/t5/user/viewprofilepage/user-id/4468054) ?

AFAIK this is not possible with [the archiving feature in Confluence Cloud](https://support.atlassian.com/confluence-cloud/docs/archive-pages/). Hopefully, someone will correct me if I am wrong about this.

Moreover, I can find nothing in the [docs for Atlassian Automation](https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation) to suggest this can be done with automation (today). Note: Atlassian is enhancing automation at a rapid pace.

Therefore, if this is important to you, I think you'll have to [look for an add-on in the Atlassian Marketplace](https://marketplace.atlassian.com/addons/app/confluence/top-selling?hosting=cloud&query=archiving) that can do this.

Sorry,

-dave

comments: author: Matthew Groves
body: Thanks for the swift response Dave, much appreciated - it does seem peculiar that some data items are available to apply archiving rules against while others are not. Do you know if there is a suitable channel to raise this and other archiving criteria for consideration? I am also interested in deactivated page owners for example,

Kind Regards

Matty


Tags: cloud

confluence-cloud
Dynamically updated placeholders/values
Asked by Eugen K?nig:

Hi all,

we're migrating from mkdocs and looking for a similar functionality like the ["placeholder" plugin in mkdocs](https://mkdocs-placeholder-plugin.six-two.dev/demo/). Basically, you can define a a mask with input fields. User puts the data into these fields (or selects a value through dropdown) and it prints a configuration block where the input is dynamically inserted into specified values.

Let's say this is the mask taking two values:

\[Customer\]: xyz  
\[IP Address\]: 10.1.2.3

<br />

Which then prints a configuration block looking like this:

```
environment: staging
enabled: false
customer: xyz
ip: 10.1.2.3
supervisor: John Doe
whatever: 123456
```

In the example above, the mask with two input fields and a configuration block were credated. The values from the mask are rendered into the configuration block. As simple as that. Or a bit more complex usage example in the demo link above.

Couldn't find this use case in any plugins (maybe I was looking for the wrong keywords). And not sure, maybe it can be done with a simple macro or something like this? Any recommendations?

Thanks in advance!


Answers:
author: Clark Everson
body: Hi [@Eugen K?nig](/t5/user/viewprofilepage/user-id/5495761)

Where and when is this data being entered? is it for ticket updates? new tickets?

A lot of this can be done via automation but the how depends on the exact when to it. And there maybe multiple automations needed if there are multiple whens

In general though it would be some combination of screens and automation for jira most likely

Best,  
Clark

comments: author: Eugen K?nig
body: Hi Clark. Sorry for the late answer, was out for vacation.

The use case is actually much simpler. The data can be entered directly in the mask on a confluence page. Let's say I have a documentation page, which describes a specific process. The process/documentation includes a description how to create a piece of code for specific use case. To make it easier for the user, he can put in some of the data in the specific mask input fields and the rest is being generated.

So, basically, for the user there is a mask with 1-n values available, which are either selectable by drop-down or can accept a string. In the background, not visible for the user, there are templates of the code available and the values that are selected/entered by the user are rendered/replaced in the code block.

When the user hits the button "Generate" (or anything else), the code block is printed for user for the copy.

This is also a complete use case, no ticket updates nor any other integrations with Jira or other services.

Best,  
Eugen


Tags: cloud

confluence-cloud
Is it possible to set up a QMS according to ISO 9001 in Confluence?
Asked by Barbara Acker:

Is it possible to create documentation in confluences that applies to the ISO 9001 standard? For example does it support versioning and approval of documents?


Answers:
author: Matteo Gubellini _SoftComply_
body: Hello [@Barbara Acker](/t5/user/viewprofilepage/user-id/5495826)

Yes it is possible, but you will need some Apps to add key features, such as versioning, change history table, permission management and more.

There are several Apps in the Marketplace for this. We have ours [SC Document Manager.](https://marketplace.atlassian.com/apps/1231336/softcomply-document-manager-compliant-document-management?hosting=cloud&tab=overview)

It was designed for compliance to ISO 13485, which is the MedTech equivalent of ISO 9001. So you should be covered for all the 9001 requirements.

KR

Matteo

comments: author: Barbara Acker
body: Hi [@Matteo Gubellini _SoftComply_](/t5/user/viewprofilepage/user-id/641360)   

wonderful, thank you so much for your quick reply!

Best wishes,

Barbara


author: marc -Collabello--Phase Locked-
body: Hi [@Barbara Acker](/t5/user/viewprofilepage/user-id/5495826) ,

Out of the box, Confluence Cloud does not support approval of Documents.

However you can build a QMS using Confluence and some addons.

Some of our customers use [Document Control for Confluence Cloud](https://marketplace.atlassian.com/apps/1217765/document-control-for-confluence-cloud) to build and sustain their QMS (paid addon).

Hope this helps.


Tags: cloud

confluence-cloud
A space with key X already exists error
Asked by Arkin Hamidin:

Hi Guys,

We are on the free version and cannot get direct support.

I'm getting a 'space with key \<keyname\> already exists error'. this is happening despite the space in question does not show up anywhere on confluence. I can also confirm that the space does not show under trashed space or archived space.

I want to re-import the space but can't proceed because of the error.   
I waited more than 24 hours for the system to clear up just in case and still the error persists. I tried everything suggested in the community discussions and suggestions to no avail. The reason of re-import is previous attempt failed for some reason and thought I can simply re-import it.   
Thanks in advance for your help.


Answers:
author: Barbara Szczesniak
body: [@Arkin Hamidin](/t5/user/viewprofilepage/user-id/4291907) Welcome to the Atlassian Community!

Are you importing a Server space to a Cloud instance? If so, you might want to refer to this recent question and responses to see if it helps you resolve the issue: <https://community.atlassian.com/t5/Confluence-questions/error-from-quot-importing-a-space-quot-content-from-a-confluence/qaq-p/2592222>


Tags: cloud

confluence-cloud
I cannot reset the password
Asked by Anna Martello:

cannot insert the Captha and cannot reset password


Answers:
author: Humashankar VJ
body: Hi [@Anna Martello](/t5/user/viewprofilepage/user-id/5495752)

Try clearing your browser's cache and cookies.

This can sometimes resolve issues with CAPTCHAs not displaying correctly / also if possible give a try from Private window / Different browser.

**Hope this helps - Happy to help further!!**   
**Thank you very much and have a great one!**   
**Warm regards**


Tags: unknown-hosting-type
Orders in Jira service management. Need complex field. Assets?
Asked by Tim H_:

I want to implement this use case:

Our company orders a lot of things: Hardware, Software, accessories, services,... and I want to keep track of this:

- In which status is a certain order? Planned, approved, ordered, paid,...

- Execute reports like What did we spend on trainings in 2023? --\> JQL

One of the biggest obstacles is that I need a complex custom field for the costs:

We have several ledgers that we use for the costs. An order could perhaps consist of two items: (1) a hardware product and (2) a service regarding that product. The order costs $ 1.000 (ledger A: hardware costs) and $ 200 (ledger B: service costs). This is a simplified example. We have like 20 ledgers and there could be new ones each year.

--\> I need a complex field for costs that distributes the total costs to the ledgers: $ 1.000 (ledger A), $ 200 (ledger A).

Of course, I could use distinct custom fields for each ledger, but that feels very cumbersome. And I would have to introduce a new custom field whenever we have a new ledger. Somehow, this doesn't feel right.

--\> Any idea how to solve this?

I was thinking if maybe Jira Assets could be a solution. Each order would then be an asset and the issue would create that asset and update it. We would comment on the order in the issue and do the transitions, but the main facts (vendor, costs, etc.) would be part of the actual order asset.

--\> Do you think this is a good idea? Would that even be possible? Would you recommend this or is it outside of what you should do with Jira Assets?

Any help is greatly appreciated!

Best regards,

Tim


Answers:
author: Tim H_
body: To answer my own question: In the end, I used bundled fields from [Extension for Jira Service Management](https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=datacenter&tab=overview).


author: Anandhi Arumugam
body: Hi [@Tim H_](/t5/user/viewprofilepage/user-id/519831) I feel that using custom fields for this purpose will make the instance cluttered. Assets would be the best solution. You can create these objects and set the status, order date etc as attributes. These can be pulled in to Jira issues as well.

comments: author: Tim H_
body: Hi [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450)

that sounds great! I will look into that. But I wonder how I can set the attributes of those assets without corresponding custom fields in the issue.

Example:

I have the various ledgers as attributes of my asset object 'order':

- costs ledger A: $ 0,00

- costs ledger B: $ 0,00

- costs ledger C: $ 0,00

Now, I want to use a post function to create a new asset ORD-12345. How can I populate the ledger fields? Don't I have to have one custom field for each attribute in order to copy the value into the attribute field?


Tags: asset-management

assets

data-center

jira-data-center

jira-service-management

jira-service-management-server

server
Why does the 'Service Desk Team' role fail with a 'Bad Request' error when copying roles?
Asked by John Peter:

When copying project roles from a source to a target project, all roles were copied successfully except the "Service Desk Team" role, which resulted in a "Bad Request" error.Any suggestions on how to resolve this?


Answers:
author: Lisa Forstberg
body: Hi [@John Peter](/t5/user/viewprofilepage/user-id/5436916)

Welcome to the community! Are you perhaps migrating between sites ?

I think you might run into trouble with the Service Desk Team role as it is a standard project role for the Jira SM product. Copying or duplicating it might cause problems.

I would recommend to keep the list of project roles short and neat. This is a global list you there is no possibility to have project unique roles. Depending on project you can then use more than one role (linking users or groups to a role and then give the role specific.

What are you trying to achieve with copying it?

all the best

Lisa


Tags: cloud

jira-cloud
What kind of Versions are shown in Jira Board?
Asked by Olive Sun:

We have many unreleased release versions, but only some are listed in the Version Filters in the Jira Scrum board.

What are the criteria for a version to be listed here?

![Version Filters.jpg](/t5/image/serverpage/image-id/341462iA17B93E26FFC04E7/image-size/large?v=v2&px=999 "Version Filters.jpg")


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: Are there any tasks in versions missing in the dropdown? That could be just the way to 'clean' the view a bit, if there are no issues related to that version anyways.

So filtering by version X wouldn't show anything, because there are 0 tasks in given version.

Try adding some and let us know if that was the case

comments: author: Olive Sun
body: [@?ukasz Modzelewski _TTPSC_](/t5/user/viewprofilepage/user-id/1144009)

I thought that even if there are 0 tasks in the given version, the version can still be displayed in the Version list (I can find it while searching ... ). Is that correct?


Tags: board

cloud

jira-cloud
Want to show 2 rich text boxes in the selection of checkbox
Asked by Monika Rani:

Hello,

I want to show two Rich Text boxes if the user chooses YES from the checkbox, and if NO then these fields should not be shown.

How can I achieve this?


Answers:
author: Lisa Forstberg
body: HI [@Monika Rani](/t5/user/viewprofilepage/user-id/3242808)

This can be achieved with the Forms functionality where you can create dynamic forms based on the user input. See the [doc and guides on how to use Forms](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/)

Basically you create a form in which you can drag in the fields, then you can add conditions so other sections appears if the value is YES in your field.

Then lastly you need to apply the form you created on your Jira service management request form. By the looks of the labels of this question you are on Jira service management right?

all the best

Lisa

comments: author: Monika Rani
body: [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) Yes, I am using JSM. I know that by using forms we can achieve this at customer portal but I want this for Agent view on the issue create screen.


author: Lisa Forstberg
body: Oh, I see!

When you create a form its not visible using the create button I am afraid. You will run into this error if you choose to use the request type fields

![Screenshot 2024-08-13 at 15.06.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/341499iFC26D7DF72B0E3D1/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 15.06.43.png")

You need to send your agents via the link to create a portal request, not ideal and I bet there is an improvement request on this in the jira.atlassian.com-site.

You can't achive this fully using Forms. I suppose you can work with validators on the create transition to get a validation in for the If YES - then also require field X and Y (no hiding of fields though)

If you have scriptrunner maybe there are options in their behaviours feature set to help you out. Have not done this myself.

Also the marketplace might offer this functionality in any of the addons, for example [Dynamic Forms](https://marketplace.atlassian.com/apps/1210820/dynamic-forms-for-jira?hosting=cloud&tab=overview) for Jira

Maybe not the answer you were looking for though...

all the best

Lisa


author: Monika Rani
body: Thanks, [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) for your reply! you understood my question perfectly. I try script runner for this.


Tags: cloud

jira-service-management

jira-service-management-cloud