youngmon/atlassian-qna huggingface dataset:
Connection problems on Confluence Cloud
Asked by Erich St?ckli:

Hello everyone

For about a month now, we've been experiencing massive connection problems at times and loading times that last for minutes, or we can't load the pages at all.  
The problem is also not user-specific but occurs with all Confluence users.

The problem must lie somewhere in the corporate network, since access and also editing at the problematic times works perfectly via the smartphone.

At times a solution is to open the developer tool in the browser, check the "disable cache" checkbox and reload the web page. That also does not work always, but it may be a hint.

If the developer tools are opened while the problem exists, in "Network" the console is completely full with the most different red 400 error messages (400, 401, 404, 409, 429, ...) on different Atlassian URLs (e.g. atl-paas.net or atlassian.net).

Should any special ports be opened for the use of Confluence Cloud?

Many thanks already


Answers:
author: Vishal
body: Hi [@Erich St?ckli](/t5/user/viewprofilepage/user-id/4794127)

This is very environment specific question, it'll be very hard for community to answer, may be reach out to atlassian \& they should be able to help find out root cause.

Thanks you.


Tags: cloud

confluence-cloud
Issue with a Roadmap Planner widget - confluence
Asked by Mateusz Przeliorz:

Hi,

Please advise on the following 2 things:  

1. issues with colors:

![screen 1.png](/t5/image/serverpage/image-id/287693i6FA713F58B60B8C7/image-dimensions/357x203?v=v2 "screen 1.png")

Previously, it worked like, if you choose brown everything was brown.  
Right now it is showing 2 colors.  
Is it normal?

2. issue with the "insert" option.  
If I'm adding a text to more than 2 bars, then the insert option doesn't work and I can't publish this on Confluence.  
Can it be checked?![screen 2.png](/t5/image/serverpage/image-id/287694i05C1941CA5F6C071/image-size/large?v=v2&px=999 "screen 2.png")


Answers:
author: Suhel Khan
body: I have been facing this issue since yesterday. If i add anything to my existing road map planner i am unable to insert and update the confluence page.  

If i delete anything on the roadmap planner then i can insert it and update.


Tags: cloud

confluence-cloud

roadmap
Smart link not displaying any more
Asked by Tim_Parkes:

Since last Friday none of the links i paste into confluence have the option to display them as cards/smartlinks. I added loads of figma smartlinks that style as an iframe-card using the Figma integration but this week. Nada. No links seems to give any of the smart opttons.


Answers:
author: Chris Purser
body: This smart links feature has never really been reliable. It seems to pick and choose when to offer the smart link options, many times not at all, no matter what steps are taken.

I'm a systems admin, have Link Preferences unset for all domains I'm trying. I can't even get a Jira link to be smart...


author: Marc - Devoteam
body: Hi [@Tim_Parkes](/t5/user/viewprofilepage/user-id/5347354)

Welcome to the community

Are "normal" smart links to other locations still usable as an inline card?

If so, it might be something related to Figma, then raise a request at Figma and/or Atlassian

comments: author: Tim_Parkes
body: Thanks for the reply - no it's all links being displayed this way - no smart links whatsoever.


author: Marc - Devoteam
body: Hi [@Tim_Parkes](/t5/user/viewprofilepage/user-id/5347354)

I can still see and set links as cards, even on my free Confluence Cloud.

It might be something with your instance. Do all your user experience this, if so I suggested that you raise an issue at [Atlassian Support](https://support.atlassian.com/contact/) .

As it might be an issue on your instance.

If no other user experience the issue, you could try another browser or clear your cache and cookies


author: Tim_Parkes
body: Thanks Marc, I tried in Private Browsing and getting the same issue. Need to get the site admin to raise a ticket.


Tags: cloud

confluence-cloud
Getting error in confluence: Unable to render (include) The include page could not be found.
Asked by Shikha Verma:

Getting error in confluence: Unable to render (include) The include page could not be found.   

I serve as the Jira Administrator, and it's perplexing that certain pages are hidden from my view. My team reported this issue to me, and upon investigating, I encountered a situation where some pages are visible in the "include pages," while others are not. I suspect this issue may be related to permission settings, but I'm struggling to identify the exact cause. Could you kindly provide some insights or suggestions to help resolve this matter?  

![Screenshot at Oct 22 18-52-51.png](https://community.atlassian.com/t5/image/serverpage/image-id/287692i7317E6B47F3378B5/image-size/large?v=v2&px=999 "Screenshot at Oct 22 18-52-51.png")


Answers:
author: Shikha Verma
body: Hi,  
We've identified the issue, and I've conducted a test as well. The error encountered is due to the length of the page title. There is a current limitation in the include macro -- if the included page has a title longer than 103 characters, it triggers this error.  
The solution is simply to reduce the length of the page title. Thank you!  

comments: author: Barbara Szczesniak
body: Thanks for posting the resolution! This is definitely not an obvious answer.


author: Barbara Szczesniak
body: [@Shikha Verma](/t5/user/viewprofilepage/user-id/4990585) I am not an expert, but, to me, the message indicates that the page doesn't exist, rather than that it cannot be displayed due to a security restriction.

Have you verified that the page in the **Page to include** parameter of the macro exists? I'm not sure if this macro is affected if someone renames or moves the page, so that may be another thing to check into.

comments: author: Shikha Verma
body: Thanks for getting back to me.  
I have set up the parent page restrictions "Only specific people can view or edit"  
Is the issue happening because of that?


Tags: cloud

confluence-cloud
Macro Usage last used
Asked by Sudhier Nannan:

In Macro Usage it is possible to see how often add-ons/plugins (in the amount of pages) are used. However there is no page creation date of f.i. the last page on which the macro was used.

If this could be added it will increase the usefullness of this feature enormously. As this will directly show that however the macro might be used in a lot of pages, it might not be used at all in the latest period.

Hopefully this can be added.


Answers:
author: Marc - Devoteam
body: Hi [@Sudhier Nannan](/t5/user/viewprofilepage/user-id/5287696)

Welcome to the community.

This is indeed a non-existing feature.

Do also know that this feature at least will surely not come on Jira server, as Jira server licenses and support will end on the [15th of February 2024](https://www.atlassian.com/migration/assess/journey-to-cloud)

You are able to raise this as a suggestion via the [Atlassian Jira](https://jira.atlassian.com/issues)


Tags: confluence-server

server
Finding _confluenceADFMigrationUnsupportedContentInternalExtension_ macros wth Rest API
Asked by Patrick Joerg:

Hi Community

Is there a way to find migrated unsupported macros either with search or Rest API?

We have been aware of nested tables not to work in the new editor. And usually one would convert the page and take the nested part out. However we had another App, that converted the pages to the new editor automatically. So now we are stuck with some unsupported macros, that I would like to convert either in bulk or manually.

But I have to find them somehow...

Or is there a way to search for nested table on server?

That would also be an option.

Greetz


Answers:
author: Matias Bolyos
body: Great question, I would also like to know!


Tags: cloud

confluence-cloud
Why is there a box in the name of the last editor on the page
Asked by ? ?:

Why does the name of the last editor on the page have a box? This is a very unlucky implication

![1.png](/t5/image/serverpage/image-id/287672iBD8C391F768AF200/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Chris
body: Hi,

this ist the first time I?m seeing this. Maybe a browser-related issue?

[How to remove or hide the last updated and created by text on a Confluence page \| Confluence \| Atlassian Documentation](https://confluence.atlassian.com/confkb/how-to-remove-or-hide-the-last-updated-and-created-by-text-on-a-confluence-page-181536273.html)

KR

Chris

comments: author: ? ?
body: ??Chrome?Edge?????????


author: ? ?
body: Using Chrome and Edge browsers is the same issue


author: Fabio Racobaldo _Herzum_
body: Hi [@? ?](/t5/user/viewprofilepage/user-id/5347197) ,

if you are in a server version try the workaround proposed by [@Chris](/t5/user/viewprofilepage/user-id/5000997) . In a cloud instance, for my knowledge, it is not possible.

Fabio
Incoming e-mail verification
Asked by saharalisa1973:

Hello. As of today, your company name is (Jira) I received an email from Paul Hernandez. It says that I have a Bitcoin account and these bitcoins will be paid to me with my credentials. I asked for help regarding its accuracy. I'd be happy if you help. Kind regards.


Answers:
author: Barbara Szczesniak
body: [@saharalisa1973](/t5/user/viewprofilepage/user-id/5347176) Welcome to the Atlassian Community!

This sounds like a scam/phishing email to me.


author: saharalisa1973
body: Thank you.


Tags: unknown-hosting-type
Urgente, forma de pagamento
Asked by Linda:

Ol?, como fa?o para alterar o cart?o de cr?dito cadastrado no meu trello? cancelei meu cart?o e preciso atualizar com o cart?o novo.


Answers:
author: simone de macedo cardoso
body: n?o deu certo


author: Dreamsuite Mike
body: ![Screenshot 2023-05-08 194851.png](https://community.atlassian.com/t5/image/serverpage/image-id/255872i65378C495383DA40/image-size/large?v=v2&px=999 "Screenshot 2023-05-08 194851.png")![Screenshot 2023-05-08 194932.png](https://community.atlassian.com/t5/image/serverpage/image-id/255873i5A97720A398756FD/image-size/large?v=v2&px=999 "Screenshot 2023-05-08 194932.png")

1) Clique aqui

2) Clique aqui

3) Clique aqui
Guest status not updating when I select member
Asked by Le?:

I am trying to set up some new employees as members, but even though I have chosen "Member" on the dropdown menu on the right (as you can see in the screenshot) they still show as "Guest" or "Invited as Guest". How do I fix this?

I have already tried removing and re-inviting members.

![Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/255837i4DA58B2C54899089/image-dimensions/298x232?v=v2 "Trello.jpg")


Answers:
author: Beverley
body: Hi Le?,

Based on your screenshot, the users are members of the board, but they are Workspace guests. This means they'll only have access to boards they are invited to.  

If you would like to convert them Workspace members, then you can go to the **Workspace menu** on the left, and select **Members** . Then go to **Guests** , and next to each of their names, select **Add to Workspace.** They will then be converted to Workspace members.

We have a guide with more information here: <https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>  

I hope that helps!

comments: author: Le?
body: This is incredibly helpful, thank you so much!
My board automations (Rules) don't show up for the board admin
Asked by Eszter Vass:

Is anyone facing this issue? I am a member on a board and have created some rules for automations related to card creation. I am no longer admin on this workspace though, and the current admin cannot see any rules in the automation menu. How can this be fixed? All automation rules apply to the workspace, I don't understand why the workspace admin wouldn't see them.


Answers:
author: Dreamsuite Mike
body: Hi [@Eszter Vass](/t5/user/viewprofilepage/user-id/5214215)

Are you still in the workspace?

How the automation libraries work on Trello is they can be shared with the workspace. However, it doesn't matter if you are still on a board that the automations are applied to, if you aren't part of the workspace, they will no longer be shared with other members of the workspace.

Options:

1. Be permanently added to the workspace (doesn't have to be as admin)
2. If you are billed monthly, temporarily get re-added to the workspace, ensure the automations are shared with the workspace. As the current admin to download them and take ownership of them from there. Remove yourself
3. Create a temporary workspace, add the new admin to it. Copy the board, then share the libraries with the new admin, making sure they download them all

comments: author: Eszter Vass
body: Thanks Mike, I see the option to share with workspace on the board button automation but "rules" have no "shared with workspace option". The result is the board button is visible but non-editable for the admin, while none of the rules are even visible for the admin. I also don't really know what you mean by having the current admin "download" automation libraries, where do you see such an option?


author: Dreamsuite Mike
body: Hi,

This guide will help with how to create and share libraries better than I can describe:

<https://support.atlassian.com/trello/docs/working-with-command-libraries/>

Simply put, if you're a member of the board but ++not++ a member of the workspace, you will first need to be a workspace member to be able to share the automation libraries with the new admin person, how to do that is in the guide linked above.


author: Eszter Vass
body: That's awesome, solved my problem, thank you so much!


author: Chris Johnson
body: Mike, I don't know if I have the exact problem but I am the admin. and we just went Premium. I have a board and worksite member named Alberto that just created rules for his board that I CANNOT view. You can see we are both worksite members ![TR1.png](https://community.atlassian.com/t5/image/serverpage/image-id/315334iEBB0EA78E3008361/image-size/large?v=v2&px=999 "TR1.png")

When I go to his board and click "Rules", only see this: ![TR2.png](https://community.atlassian.com/t5/image/serverpage/image-id/315335i99F9F44C4670886D/image-size/large?v=v2&px=999 "TR2.png")


Tags: automation
Guest status not updating when I select member
Asked by Le?:

Hi there,

I am trying to set up some new employees as members, but even though I have chosen "Member" on the dropdown menu on the right (as you can see in the screenshot) they still show as "Guest" or "Invited as Guest". How do I fix this?

![Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/255837i4DA58B2C54899089/image-dimensions/298x232?v=v2 "Trello.jpg")


Answers:
author: Dreamsuite Mike
body: Hi [@Le?](/t5/user/viewprofilepage/user-id/5214119) Are these employees existing Trello members? I recall it won't update that status until they have verified their Trello (atlassian) account

comments: author: Le?
body: Thanks for you response! I can check to see if they have actually *verified*their accounts, but all of them are now in Trello and have edit access, but they still show as guests. Does it even matter if they have access?


author: Dreamsuite Mike
body: Ahhhh, I didn't spot this the first go round:

![Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/255837i4DA58B2C54899089/image-size/large?v=v2&px=999 "Trello.jpg")

They are board members but they are workspace guests, that means they haven't been added to the workspace. They have full member rights on the board but they as workspace guests they cannot see any workspace info, just the boards they are members of. This is all perfectly fine and normal.


author: Dreamsuite Mike
body: <https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>


author: Le?
body: This is incredibly helpful, thank you so much! That did the trick!


Tags: permission
Ho cancellato una bachecca per sbaglio ...
Asked by Maria Teresa Caruso:

Buongiorno,

Spero mi potete aiutare. Ho cancellato una bacheca da Trello per sbaglio e dice che l'unica persona che lo potrebbe aprire ? una persona che si chiama @marketing29904924 (quindi senza l'indirizzo email). Sicuramente sono stata io a crearlo ad aprire dell'anno scorso ma non riesco ad accedere a quell'account perch? appunto da Atlassian non posso accedere se non con un indirizzo email.

Inoltre, dice che quell'account non ? stato verificato da un indirizzo email.

Sapete come aiutarmi?

Grazie...


Answers:
author: Nathan Smith
body: Hey [@Maria Teresa Caruso](/t5/user/viewprofilepage/user-id/5213924)

If your account hasn't get been verified you can use the steps below to verify this account:

1. Go to <https://id.atlassian.com/login/resetpassword>
2. Enter your email address and click \*Send recovery link\*
3. This will send an email to this address
4. Click the link in the email and set a new password for your account

This will require you to know the email address that's linked to this account, you can always enter any email addresses you use into this page and if it's linked to a Trello/Atlassian account you'll get an email, if it's not then you won't get an email.

Alternatively, if you don't know this email address you can reach out to us at <https://trello.com/contact> and we can see what we can do to help!
The cards in my app are 'stacking' on top of each other, making it impossible to read.
Asked by Kim Hess:

In all of the boards in the **app only,**all of the cards are stacked on top of each other, making it impossible to see which card is which. Is there a setting or an upgrade to stop this? I have looked and cannot find anything.


Answers:
author: Dreamsuite Mike
body: Hi [@Kim Hess](/t5/user/viewprofilepage/user-id/5213885), is this Android, IOS or Windows?

comments: author: Timo Pr?nte
body: Hi, [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) same problem here with the iOS App.


author: Brian J_ Nichols
body: Same issue here while using iMac and iPhone. Really awful glitch or new design failure. @\[deleted\] please advise.
Help: Trello has hung while copyng board
Asked by Peter Cranston:

Hi Grateful if someone can help. I have just attempted to copy a failrly big board with 400 cards which I was going to remove client details to use as a demo board. Trello has now hung and I am unable to get in touch with trello

my em is peterc@cranstoneng.com.

Any suggestions or help request to trello would be much appreciated


Answers:
author: Dreamsuite Mike
body: I have seen a big delay on boards with 1000+ cards.

Things to bear in mind, it will put quite a strain on your browser.

If it is for a demo that doesn't require all 400 cards (and assuming you have premium), you could set the cards you want to keep on the copied board as template cards and then when you click copy, ensure "keep cards" is unchecked.  
![Screenshot 2023-05-08 125706.png](https://community.atlassian.com/t5/image/serverpage/image-id/255788i0BEF2612463B176F/image-size/large?v=v2&px=999 "Screenshot 2023-05-08 125706.png")


author: Peter Cranston
body: Trello back now. panic over.
No puedo ver las tarjetas en mi tablero
Asked by Ina:

Hola, tengo un problema y es que no logro ver las tarjetas de mi tablero. Alguien me puede dar soporte?


Answers:
author: Dreamsuite Mike
body: Hola [@Ina](/t5/user/viewprofilepage/user-id/5213591) Bienvenido

Comprueba que no tienes activado el filtro por favor

![Screenshot 2023-05-08 115301.png](https://community.atlassian.com/t5/image/serverpage/image-id/255767iAAA32E8910D624FC/image-size/large?v=v2&px=999 "Screenshot 2023-05-08 115301.png")
app keeps force opening an old card upon launch
Asked by RLogik:

When I open Trello (currently v**2.13.10-567**) on my desktop (Mac OSX 13.1), the app card forcefully opens a particular card automatically. Even when I close the card and reopen Trello, the last view before closing keeps being forgotten.

Is there any way to fix this?


Answers:
author: Karamolegkos Theodoros
body: Hello my friend,

probably you accidently pressed **ctrl+shift+D** while you had openned this card.

Close all cards and press it again.

This sets the current Board as Default on launch, as well as the active card if you have one

comments: author: RLogik
body: That fixed it! Ta!


Tags: bug

card

view
API Token
Asked by James Davies:

I have to create an API Key and a Token

I think I have done this correctly but can't connect to the service I want to use (pabbly)

Maybe I have my user name wrong? I assume this is just my email address?

This is what I have done <https://www.loom.com/share/89fd7deeaa9b40e68e7e3bb86695440a>

Can anyone help me?


Answers:
author: Alex W
body: Hey [@James Davies](/t5/user/viewprofilepage/user-id/5213491) - welcome to the Community!

Sorry to re-route you, but if you're having any issues with the Trello API, I highly recommend reaching out to the dedicated Developer Community at <https://community.developer.atlassian.com/c/trello/42>
Ol? ! Me colocaram em uma ?rea de trabalho como convidade e n?o consigo sair. Como fa?o?
Asked by Edson Roberto Macena de Britto Junior:

Ol? ! Me colocaram em uma ?rea de trabalho como convidade e n?o consigo sair. Como fa?o?  
a op??o SAIR n?o me aparece.

um funcionarios antigo da empresa (adm do quadro), criou um quadro e me colocou. Funcionario saiu da empresa e deixou o quadro aberto (lembrando que a ?rea de trabalho ? minha), e n?o consigo sair...


Answers:
author: Alina Kurishko
body: Hi Edson,

Welcome to the Atlassian Community!

I hope you don't mind me answering in English ?

You should be able to leave any board by going to that board's menu (**three horizontal dots** in the upper right corner of the board page next to the member icons) and selecting **More \> Leave board.**

This flow is described in the article at <https://support.atlassian.com/trello/docs/leaving-a-board-in-trello/>.

If you're having trouble leaving the board, might that be you're the only admin of that board? If so, I can recommend either closing the board or making another user an admin of it. This process is also described in the article I mentioned above.

If you're still having trouble with this issue, I encourage you to submit a ticket at <https://trello.com/contact> providing some additional information (like a link to the board, a screenshot of the problem, etc.) so we could help you more directly.

I hope this information helps!

Alina \| The Trello Team
Trello Automation not working if done by any of the members except from the admin account
Asked by Avinash Challa:

I have created them a long back, there were working fine till last two days. from last two days there are working only for me and not from any other account.   
i am talking about a board called Aacess Marketing and Sales

Please help.

+91 9524745678


Answers:
author: Luciana Munhoz
body: Hi Avinash! How are you? Welcome to the community!

Sorry to hear you're having issues with the automation. As this case would require further investigation and additional personal account information, could you please open a ticket to our support here -\> [www.trello.com/contact](http://www.trello.com/contact)

We'll be glad to assist you! :)