youngmon/atlassian-qna huggingface dataset:
I'm getting "Confluence will not start up because the build number in the home directory doesn't match the build number in the database" after upgrading
Asked by Scott Genevish:

Any idea how I can resolve this?

Thanks,

-Scott


Answers:
author: Nic Brough -Adaptavist-
body: Difficult to say, without knowing what you've done ot push the system into that state (not deliberately of course, but what process have you done to do the upgrade?)


Tags: confluence-administration
export documentation
Asked by Luis Francisco:

*This question is in reference to Atlassian Documentation: [Get started](https://confluence.atlassian.com/pages/viewpage.action?pageId=777009909)*

Ask your question here...


Answers:
author: Paz
body: There are version of the Confluence documentation available to download, but I'm afraid it's only the Server version.

You'll find there here: <https://confluence.atlassian.com/display/ALLDOC/Confluence+Documentation+Directory>

If I may ask, what would you like to export the documentation for? For what purpose?

I'm a tech writer at Atlassian, and I'm curious to know why because we're always discussing about if our users actually want to download PDFs of our documentation, especially for Cloud customers.

Your answer will help us help you better. Thanks for asking!


author: Michael Partyka
body: Answer is simple but not good for you... You cannot

You can only save page as html :wink:


Tags: confluence-cloud

documentation
How do I edit an EXISTING Page Properties Report Macro?
Asked by Stephen Kairys:

*This question is in reference to Atlassian Documentation: [Page Properties Report Macro](https://confluence.atlassian.com/pages/viewpage.action?pageId=186089616)*

I am editing an existing Confluence page,. It already contains a Page Properties Report Macro. I need to update the display of my menu choices to include a new child page.

Curiously, I have a similar page where the menu choice was added automatically. In this case, I need merely to add descriptive text.

So, my questions:

1. How do I edit this macro? Do I click *Select Macro*?
2. What would explain why one page seemed to add the menu choice automatically and the other page did not? A setting?  

**UPDATE:** I took a closer look at the 2nd page. On that one, the menu looks different, the macro refers to "Children Display".

Many thanks,

Steve


Answers:
author: Stephen Kairys
body: That seemed to work,. Am I correct, btw, that if the Page Properties Macro on the Home Page has a label (e.g. "foo") then the child page(s) in question need also have the same label?

<br />

Follow-up:

I have a similar home page which contains a CHILDREN DISPLAY macro. I investigated the child pages which have descriptive text on the home page. They all have two macros with descriptive text.

1. Page Properties.
2. Excerpt.

Which one(s) should I copy to my new child page?

Thanks!


author: Steven Hewett
body: You will need to insert the "Page Properties Macro" on the child page (you can usually just copy the macro from one of the other pages that appear in the Page Properties Report.

To edit an existing macro on a page, left-click on the the macro. You should see a little pop-up window with a button to "Edit" and another one to "Remove" (the window will appear either at the top right of the macro or bottom right of the macro, depending on where the macro is located on your screen). Select the "Edit" button.


Tags: cloud

confluence-cloud

documentation
Count Jira customers as confluence users in a knowledge base?
Asked by Jonas Volger:

*This question is in reference to Atlassian Documentation: [Serving customers with a knowledge base](https://confluence.atlassian.com/pages/viewpage.action?pageId=732528995)*

If we link Confluence to Jira as a knowledge base - do we have to pay for each customer as a confluence user? (In Jira, customers don't count as users)


Answers:
author: Georges Moubarak
body: Hi @Jonas Volger,

This depends on the permission level you have set to the KB. If it is set as public and your JIRA users are not in confluence-users group then they won't count towards your confluence license.

comments: author: Joel Brown
body: why wouldn't they allow adding customers to view only groups so they wont count as a licensed user but access could still be controlled?


author: Georges Moubarak
body: Hi @Joel Brown,

If you have set pages with anonymous view permission, then all people will be allowed to view it without being counted as confluence users.


author: Joel Brown
body: [r](mailto:joelb@camarketing.com)ealized that this thread is about KB access, I was referring to space access, will need to post somewhere else.


Tags: cloud

confluence-cloud

documentation

jira-service-desk
is it necessary to match a new confluence license with our jira license (500 users)
Asked by InTraffic BV:

We are looking at confluence and are wondering if the license has to match the number of users of the JIRA license (500 users).


Answers:
author: Nic Brough -Adaptavist-
body: Not unless you're using shared groups. If you have **one** user directory they both use, and you configure both applications to use the same group for "can use", then you'll need to match licence numbers.

If you do NOT use the same group, then no, you don't need to match licences (e.g. have 500 JIRA users in the group "JIRA users", but only 50 in "confluence users")


Tags: confluence-administration
Error(s) occurred. names do not exist: (AO_950DC3_TC_REMINDER_USERS, )
Asked by Raja Shekher Kammara:

We have encountered an error while Error(s) occurred. names do not exist: (AO_950DC3_TC_REMINDER_USERS, )

To reproduce the error:

* go to [https://YOUR CONFLUENCE INSTANCE/calendar/mycalendar.action](https://confluence.cbsels.com/calendar/mycalendar.action)
* Choose "add a new calendar"
* Fill in details and hit "OK"
* See "Error(s) occurred. names do not exist: (AO_950DC3_TC_REMINDER_USERS, )" on the page underneath the overlay

If I try creating via another route, it just fails with no error -- but if I look in the JS console, something is hitting a 500 error...

Any idea why?

Warm Regards,

Raja


Answers:
author: Vasiliy Zverev
body: Names like AO_\*\*\* are usually set for tables into database which are created by plugins.

Since it seems to be a truble with a plugin. Check that you use appropriate version.
PDF Export: Insert the last alteration date
Asked by Jonas Luebcke:

Hello guys,

is their an opportunity to insert the last alteration date while exporting to PDF?

I want to put the last date of chance into the footer of my PDF export of a single page.

I already tried to fix my problem while using the current-time makro, but this solution shows the date I exported to PDF and not the date of the last time the page was saved.

Thanks in advance.


Answers:
author: Tibor Hegyi _META-INF_
body: Hi Jonas,

I'm sure you can create a [User Macro](https://confluence.atlassian.com/doc/user-macro-template-syntax-223906130.html) that can access the page's last modification date as $!content.getLastModificationDate and render it in the output of the macro.

I'm not sure though if you can format it, it will print the last mod date of the pages you place the macro in.

Tibor

comments: author: Jonas Luebcke
body: Brilliant! Thank you very much.

I can now insert the last mod date and the PDF export works as well.

Does anybody know if I can put this into the footer?

I thought of something like this:

```
@bottom-left {       content: {LastModificationDate};}
```


author: Nicolas Casel
body: Hi Jonas,
> Brilliant! Thank you very much.
>
> I can now insert the last mod date and the PDF export works as well.

=\> How did you do exactly? By writing a specific User Macro?


author: Shelly Beckwith
body: I am not finding that by user defined functions run when putting them in the css. Is there something else that needs to be done in order to be able to use the functions?

@bottom-right {  
content: {documentversion} ;  
}

comments: author: Ivo Bernardino
body: Same here =(


Tags: confluence-administration

pdf-export
Only one set of product requirements per space?
Asked by Brian Lakeman:

For testing purposes I created a set of product requirements in a test space (just to see how it worked). After I was satisfied with it, I moved it to another space. There was already a set of product requirements in the space I move it to, and now they seem married up in two pages. The original and the one I moved over. Still with me? So, it appears that I can only have one set of requirements per space (I did read about an index being created, but didn't consider its impact on bringing in requirements from another space). If so, that's really ok, but I now have two pages with duplicate requirements. I want to delete one (and just work off the other), but I'm afraid deleting one of them will also delete the requirements. Still new Confluence, so be gentle. Thanks.


Answers:
author: EPS Software Engineering AG
body: Hi Brian,

Move the pages to delete back to the test space and delete them from there. I think that quite save. If there would be a problem, you can find the page in the trash of the space.

Regards,  
Stephan

comments: author: Brian Lakeman
body: Perfect. Didn't think of doing that. Worked like a charm. Many thanks!


Tags: cloud

confluence-cloud
Which users may be mentioned in Confluence?
Asked by SE Tools at T-Systems:

We have noticed lately the following when using @mention in Confluence:

* I try to mention someone (by using `@` and his name), but the user is not found.
* I look into the people directory, but the user is not found either.
* I know for sure that the user was found in the past. I check as a Confluence administrator, if the user is registered, and he is.
* The user is currently not contained in a user group in Confluence.

So here is my question: Am I only able to mention people that are registered users in Confluence, that are at least added to one group there?


Answers:
author: Nic Brough -Adaptavist-
body: I'm not sure about the directory, I thought it displays all users, no matter what their setup.

But no, the mentions are limited - Confluence is trying to stop you making mentions of people who can't log in to see the page. As it won't mail them or involve them in the page, there's not a lot of point in mentioning them.

comments: author: SE Tools at T-Systems
body: I do understand your argument, but there are interesting cases where that mentioning just is handy and helps:

* It is a nice shortcut to the person, no spelling errors, email included, ...
* You may inform the people, because the resource in that page is public available to anonymous access.
* The people may had been in the past access, but don't have access any more.

So not sending emails to people that are not in some group may be ok, but ...

I have to think about it some more minutes. Thank's for your answer!


Tags: confluence-administration
How to get the rapidviews that are created or updated in last n minutes
Asked by DCS:

Using the endpoint

[https://instance name/rest/greenhopper/1.0/rapidviews/list](https://cloudsocius.atlassian.net/rest/greenhopper/1.0/rapidviews/list) to get the list of boards. Would like to be returned only with recent list as we dont want to run out of execution time. Can someone help tuning the endpoint with jql. Is it at all possible. Thanks


Answers:
author: Nic Brough -Adaptavist-
body: I don't think there's a way to do that, without hacking the code to limit it (but then you'll miss boards)

I'd be looking at the Salesforce end, to improve the questions it is asking.


author: DCS
body: We are integrating JIRA with salesforce. For each board fetched, further calls go out for sprint and issues. For now it retrieves all the board ids and takes a very long time to complete. Is there any other way to approach this. Thought refining the endpoint would make a difference..


author: Nic Brough -Adaptavist-
body: JQL is for finding issues, not boards.

I'm not sure what you mean by "running out of execution time", or even what the problem you're trying to solve here is. Could you explain further what the issue is?
what username and password is required,Jira username and password?
Asked by Vaughan Dickson:

*This question is in reference to Atlassian Documentation: [Subscribe to Google Calendars from Confluence](https://confluence.atlassian.com/pages/viewpage.action?pageId=240913761)*

Ask your question here...


Answers:
author: Nic Brough -Adaptavist-
body: For JIRA, your JIRA username and password. For Google Calendars, use the google account details that the calendar is trying to read.


Tags: google-calendar

team-calendars-for-confluence
Space content can not be exported to PDF
Asked by Xiao Wan:

[](https://community.atlassian.com/t5/Confluence-questions/Space-content-can-not-be-exported-to-PDF/qaq-p/1626?attachment-id=9904){#link_1190f4f3a90311}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/262/1/ww20160308102411.png){#display_1190f4f3a90311_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Space-content-can-not-be-exported-to-PDF/qaq-p/1626?attachment-id=9905){#link_1190f4f3a90311_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/262/2/ww20160308102245.png){#display_1190f4f3a90311_2}  
[](https://community.atlassian.com/t5/Confluence-questions/Space-content-can-not-be-exported-to-PDF/qaq-p/1626?attachment-id=9906){#link_1190f4f3a90311_1}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/262/3/24dc68d4744100907d6dbdbc87f5fc14.png){#display_1190f4f3a90311_4}  
[](https://community.atlassian.com/t5/Confluence-questions/Space-content-can-not-be-exported-to-PDF/qaq-p/1626?attachment-id=9907){#link_1190f4f3a90311_2}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/262/4/e59ee40ca0cb94aa5b002a677e99451e.png){#display_1190f4f3a90311_6}


Answers:
author: Elena_Lurye
body: Are you getting any error messages?  

Please also make sure to use Chrome - it doesn't work in IE


Tags: confluence-administration
Confluence SEN
Asked by MMGY Global:


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Give this a read, should have your answer:

<https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html>


author: MMGY Global
body: Where can I find my SEN for Confluence?


Tags: cloud

confluence-cloud
LDAP Synchronization Running Very Very Slowly
Asked by Tim Patton:

The initial configuration and import of the LDAP into confluence ran really fast (\~2 hours). We had to update the field mapping to remove the displayName (our ldap displayName field does not contain a readable name). To do this we entered a field name that does not exist in the LDAP (ex: "User Display Name Attribute:\*" = "dummyValueThatDoesNotMatchLDAP"). After making this change the LDAP starting a full sync and ran well for a number of hours. However it has been slowing down ever since. Currently we are processing roughly 4 users a minute. At this rate it will be another 4 days until the sync finished (We started this 4 days ago). Also the processing rate is slowing so I'm concerned it will not finish. Our CPU usage is now almost maxed out.

I'm seeing this in the log files:

User Display Name Attribute: re

2016-03-07 16:19:46,738 INFO \[scheduler_Worker-1\] \[atlassian.crowd.directory.DbCachingRemoteChangeOperations\] logIfNecessary updating users - (65097/104641 - 62.2%) 338414832ms elapsed  
2016-03-07 16:20:21,482 WARN \[scheduler_Worker-1\] \[confluence.util.profiling.DurationThresholdWarningTimingHelperFactory\] logMessage Execution time for publishing event com.atlassian.crowd.event.user.UserEditedEvent@c213059 took 9137 ms (warning threshold is 5000 ms)  
2016-03-07 16:20:38,389 WARN \[scheduler_Worker-1\] \[confluence.util.profiling.DurationThresholdWarningTimingHelperFactory\] logMessage Execution time for publishing event com.atlassian.crowd.event.user.UserEditedEvent@c213059 took 6994 ms (warning threshold is 5000 ms)  
2016-03-07 16:20:58,914 WARN \[scheduler_Worker-1\] \[confluence.util.profiling.DurationThresholdWarningTimingHelperFactory\] logMessage Execution time for publishing event com.atlassian.crowd.event.user.UserEditedEvent@c213059 took 8889 ms (warning threshold is 5000 ms)  
2016-03-07 16:20:58,915 INFO \[scheduler_Worker-1\] \[atlassian.crowd.directory.DbCachingRemoteChangeOperations\] logIfNecessary updating users - (65101/104641 - 62.2%) 338487009ms elapsed


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Atlassian has a doc on this, check it out here:

<https://confluence.atlassian.com/confkb/ldap-synchronisation-process-takes-too-long-if-number-of-users-or-groups-is-large-255361200.html>

comments: author: Tim Patton
body: Hi Stephen,

Thank you for your quick response! The normal syncing to confluence from our LDAP was working great. However a change in the "User Schema Settings" caused the syncing to run a crazy long time. In our non-production environment we tested this and once the updated schema sync finished the normal syncing worked great. Is there something we can do to get through the update sync?

Thank you,

-Tim Patton


Tags: confluence-administration
numbered headings don't come across inside 'include page macro'
Asked by Doug Robinson:

I can't figure out how to contact the vendor Support desk. but if have numbered headings in a page, then include that page in another page, the numbered headings don't come across. you can put the include page macro inside the numbered headings macro on the destination page, but then it includes headings that you did NOT want numbered on the original page.

Is there a setting to correct this?


Answers:
author: zack
body: Here is the support portal for the Numbered Headings add-on in Confluence:

<https://avisi-support.atlassian.net/servicedesk/customer/user/login?destination=portals>


author: Doug Robinson
body: True, that link works if you have a username and password...but there's no way to sign up on that form. but thank you for responding!


Tags: numbered-heading
Adaptavist ThemeBuilder 5.3.8 & Confluence 5.9.6 -- missing sidebar, title, & edit buttons
Asked by Tim Stavenger:

My problem is with ThemeBuilder 5.3.8 and Confluence 5.9.6. The sidebar, page titles, and the edit/favorite/watch/share navigation buttons are completely missing. They aren't in the HTML/DOM and therefore don't render. This happens with the ROOT theme as well as my custom themes -- which makes me think something is mixed up in the plugin itself rather than in my themes?

In addition, when I make edits to my themes, they appear to be persisted and are saved through page refreshes of the theme editor page; however, the changes never appear in my live pages.

Restarting Confluence hasn't helped. Re-indexing Confluence doesn't change anything either (though I think this is a search index not content index, so that isn't too surprising). Uninstalling \& reinstalling Themebuilder 5.3.8 didn't make a difference. Neither did reverting to 5.3.7, which had worked with Confluence 5.7.

I haven't seen any logs in catalina.out or atlassian-confluence.log that appear to be related to the Adaptavist plugins.

Any idea of where I could keep looking to resolve the problem?


Answers:
author: Tim Stavenger
body: Even though Adaptavist reported ThemeBuilder as compatible with Confluence 5.9.6, it actually wasn't. They updated their plugin to show this in the Atlassian Marketplace and have since been working on a fix that is supposed to be released for compatibility with 5.9.7.


Tags: adaptavist

addon-com.adaptavist.confluence.themes.sitebuilder

themebuilder
Can multiple users edit the same reports with JIRA All-in-One Reports?
Asked by Justin Patri:

I want to be able to edit JIRA All-In-One reports that have been created by other users and added to the Dashboards tab of JIRA.

I've tried having the user Share the saved report with me, but for some reason the report is still not available to me once shared.

Thanks  
[](https://community.atlassian.com/t5/Confluence-questions/Can-multiple-users-edit-the-same-reports-with-JIRA-All-in-One/qaq-p/271065?attachment-id=7287){#link_1187396a6b745c}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/45858/1/Error%20JIRA%20Reports.JPG){#display_1187396a6b745c_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Can-multiple-users-edit-the-same-reports-with-JIRA-All-in-One/qaq-p/271065?attachment-id=7288){#link_1187396a6b745c_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/45858/2/image2016-3-8%2011%3A36%3A7.png){#display_1187396a6b745c_2}


Answers:
author: All-In-One Support
body: Hello!

Reports shared by other users can be added to the dashboards. However, the edit is only possible by copying the report which will create a personal copy in saved reports.

To investigate the problem with sharing, can you please try sharing it once again. It it still does not work, please send us a screenshot of the steps completed.

Regards,

All-In-One JIRA Reports

comments: author: Latha
body: image2016-3-8 11:36:7.png

* Go to Reports
* select save and share the reports
* will be as I am attached but we are not able to share. let us know incase we are going wrong.


author: Justin Patri
body: We are still unable to share reports, and when I try to copy the dashboard for my own editing I receive an error (screenshot attached). Error JIRA Reports.JPG


Tags: addon-com.kaanha.reports

cloud

confluence-cloud
borders in cofluence
Asked by Felton Louis:


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: This is a very vague question and can go any direction. But I will assume you are speaking about customizing the way confluence looks and how to modify/mark up pages. With that said, give this a read:

<https://confluence.atlassian.com/doc/page-layouts-columns-and-sections-275188613.html>
background color confluence
Asked by Felton Louis:


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: You can use CSS Style sheets to color anything you want. You can also use them to set images as your background. Here is an example for using CSS Style sheet to change the background colors in Confluence.

```
#Invert the colors, great for dashboards.#html { -webkit-filter: invert(); }#Adjust the colors.aui-page-panel {    background-color: #404040;} body {    background-color: #404040;}h1 {    background-color: #404040;}p {    background-color: #404040;}
```

Here is the Atlassian guide for Confluence and CSS Style sheets.

<https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html>

Hope this helps!
ignore stop words when performing a matched phrase search
Asked by Amt f?r Informatik Kt.Schwyz:

Is there a possibility that when performing a matched Phrase search that Confluence will ignore the Lucene stop words?

It is very challenging for us when we search for a document with these stopwords in it.


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Looks like someone has already asked this question:

<https://answers.atlassian.com/questions/37030881>

Hope that helps!