youngmon/atlassian-qna huggingface dataset:
So whats wrong with the embedded database?
Asked by red888:

Atlassian says the embedded DB is only for evaluation purposes and isn't sutible for production.

Why not? I have found zero docs on why I should move to an external DB. What problems will I run into running the embedded HSQL DB? What about it makes it not production ready?

What if I have a client that has a production bamboo installation but they are still using the embedded DB. What do I tell them, move to an external DB because.... why?


Answers:
author: Brant Schroeder
body: When using the default HSQLDB database, you run the risk of irrecoverable data loss mainly during system crashes because HSQLDB is not transaction safe. You can also suffer from performance issuse as the database increases in size. An external databases will most likely provide superior speed and scalability.

If you client finds those issues acceptable then there is no reason to switch. The following information is from Atlassian's website:

Production sites should use an external database. See our guide to database configuration. When using the default HSQLDB database, you run the risk of irrecoverable data loss because HSQLDB is not [transaction safe](https://en.wikipedia.org/wiki/ACID).

[Corruption is occasionally encountered after sudden power loss. It can usually be corrected using the data recovery procedure documented in our knowledge base](https://confluence.atlassian.com/confkb/confluence-with-hsqldb-throws-a-user-not-found-exception-335118994.html).

HSQLDB is suitable for evaluation purposes, but the risk can only be eliminated by switching databases. This is essential when you move from an evaulation to a production site. External databases may also provide superior speed and scalability.

comments: author: red888
body: Thanks, are there any more docs about this, I mean the possible issues with the embedded DB? Just curious


author: Brant Schroeder
body: Are you looking for Atlassian docs or documents in general?


author: Nic Brough -Adaptavist-
body: Because...

* it doesn't scale well for the way Atlassian applications use a database (less of a problem for things like Bamboo or Crowd, but massive for JIRA and Confluence)
* each byte in it consumes active memory (imagine a 2GB hsql database - that has to be loaded into the JVM memory and held there in full)
* best of all, it can (and will) fail catastrophically without any warning and you lose everything. Everything.


Tags: hsql
Add Maven properties files to Bamboo directory before maven task
Asked by mbroadhead:

I have Maven properties files I don't keep in source control and want to keep on the server for use during the maven task to build the jar. How do I do this in Bamboo?


Answers:
author: Cristiano Mariano
body: Hi Mark! How are you doing?

You could put this file in some directory in your agents and then copy it to the directory in which your build runs. Another option would be create a Script Task and write these properties to a file in the disk before calling maven.

Hope this helps!

Thanks,

Cristiano


Tags: java

maven
Install Bamboo agent on AIX 6.1
Asked by Sukhada Sankpal:

I have installed Bamboo agent(version 5.9.7) on AIX 6.1 and used java8 for same. Whenever I start a build on the Agent it throws following error: "com.thoughtworks.xstream.converters.ConversionException: java.lang.ref.ReferenceQueue$Null : java.lang.ref.ReferenceQueue$Null"


Answers:
author: Jeremy Owen
body: Likely an incompatibility with IBM JDK. While Bamboo doesn't officially support AIX, you could try the [OpenJDK AIX port](http://cr.openjdk.java.net/~simonis/ppc-aix-port/) or upgrade to 5.10+ where this is believed to be fixed:

* <https://jira.atlassian.com/browse/BAM-17114>
Context root error (Bamboo 5.15.5)
Asked by JongBum Lee:

Dear All.

CONTEXT ROOT error has occurred.

I get a context root error in IE. (Not in Chrome)

When I set CONTEXT ROOT, AND

1. Click Build Round  
2. Click on a tab except Summary  
3. Click on another Build Round (lost Return url "/")  
4. 404 Not Found

IE LINK :

http://..../bamboo/build/result/gotoBuildResult.action?....\&returnUrl=**bamboo**%2Fbrowse%2F.....

CHOROME LINK :

http://..../bamboo/build/result/gotoBuildResult.action?....\&returnUrl=%2Fbrowse%2F.....

base url, server.xml setting is done  
http://myip:port/bamboo  
\<Context path="/bamboo"

? in this case

In IE, "/(%2F)" is not shown even if restoring the context root("").

http://..../bamboo/build/result/gotoBuildResult.action?....\&returnUrl=**browse**%2F.....

It did not occur in version 5.15.3.

Please confirm it.

Thanks

Best Regards.


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Sorry for delayed answer.

BTW, you can update to the latest version where we have not met that issue.

Cheers,

Gonchik
unable to create plan in bamboo for git repo
Asked by Naveen kumar Mahadevaiah:

Hi All,

I am trying to create a new bamboo plan by using git repository. but i am getting below error.

"java.nio.file.AccessDeniedException: E:\\Users\\naveen.kumar\\bamboo-home\\xml-data\\configuration\\cipher\\cipher.key_0".

I have admin access ob both git ( bitbucket repo) and bamboo. the test connection works fine. but the creation of plan fails.

i need some guidance on how to proceed with this ?


Answers:
author: Naveen kumar Mahadevaiah
body: this is solved now. main problem was with user privilages.

comments: author: Jeremy Roelfs
body: How exactly did you fix this? I have the same issue with the permission getting revoked each time; even when I grant the user permission.


author: Given Reed
body: I'm having the same problems on Windows 10.

I've tried running the service as the default "local_system" account, I get the error.

I've tried creating a local user and having the service run as that, doesn't work.

I've tried taking ownership as an admin user, but every time I restart the service the settings reset and I get the same error.

In the service properties, I've tried checking and unchecking the "Allow service to interact with desktop" checkbox.

So far nothing I've tried has made any difference, I always get the same cipher_0 error.


author: Nils Hellstr?m
body: Did you find a solution to this?

I experience the same issue (*java.nio.file.AccessDeniedException* ). I have given '*Everyone* ' '*Full control* ' of the *...\\bamboo-home\\xml-data\\configuration\\cipher\\* folder. I can access the folder by the file explorer with the same user that is running the Bamboo process, but when I try to create a new Plan in Bamboo, the generated cipher.key_0 file is empty.

From this related question I take it that is should not be necessary to modify the data base:

<https://community.atlassian.com/t5/Questions/bamboo-cipher-keys-are-seemingly-not-generated/qaq-p/277225>


author: Nils Hellstr?m
body: I got it working by deleting the *cipher-* folder and then creating a new Plan in Bamboo.


author: Kapil Gulati
body: I also had similar issue, I noticed that cipher folder didn't have correct permissions. I added the groups and provided necessary permissions , that resolved the issue.


author: nordes
body: I am facing the same issue using a "default" windows install.

However, when I set the proper permissions, it gets reset after it try to re-create the cypher file. Does anyone have a solution to that?


author: PG
body: Hi Naveen,

Is Bamboo running using the username naveen.kumar ? Can you verify if you have write permisisons to this folder for the user which is running the bamboo application ?

comments: author: Naveen kumar Mahadevaiah
body: Hi,

user name is same. But i dont have access to this folder, Users\\naveen.kumar\\bamboo-home\\xml-data\\configuration\\cipher.

the wierd thing is, if i grant all permissions and run the create plan, then again the permission is getting revoked.

is this a bug ?
All the bamboo gadgets are failed loaded
Asked by Jailu Li:

All the following URLs return 404 error. How to fix it? Thank you.

FYI, Im using Jira Cloud

<br />

[https://mysite.atlassian.net/plugins/servlet/gadgets/makeRequest?refresh=3600\&url=https%3A%2F%2Fmysite.com%2Frest%2Fapi%2Flatest%2Fproject.json%3Fexpand%3Dprojects.project.plans.plan.stages.stage.plans.plan%26favourite%3Dtrue%26max-results%3D1000%26nocache%3D1493085242276\&httpMethod=GET\&headers=Accept%3Dapplication%252Fjson%252C%2520text%252Fjavascript%252C\*%252F\*%253Bq%253D0.01%26X-Atlassian-Token%3Dno-check\&postData=\&authz=\&st=\&contentType=JSON\&numEntries=3\&getSummaries=false\&signOwner=true\&si...](https://mysite.atlassian.net/plugins/servlet/gadgets/makeRequest?refresh=3600&url=https%3A%2F%2Fmysite.com%2Frest%2Fapi%2Flatest%2Fproject.json%3Fexpand%3Dprojects.project.plans.plan.stages.stage.plans.plan%26favourite%3Dtrue%26max-results%3D1000%26nocache%3D1493085242276&httpMethod=GET&headers=Accept%3Dapplication%252Fjson%252C%2520text%252Fjavascript%252C*%252F*%253Bq%253D0.01%26X-Atlassian-Token%3Dno-check&postData=&authz=&st=&contentType=JSON&numEntries=3&getSummaries=false&signOwner=true&signViewer=true&gadget=https%3A%2F%2Fbamboo.testwoodpeckerasiatech.com%2Frest%2Fgadgets%2F1.0%2Fg%2Fcom.atlassian.bamboo.gadgets%2Fstatus%2FplanStatus.xml&container=atlassian&bypassSpecCache=)


Answers:
author: Craig Nodwell
body: Has this been resolved?


Tags: gadget

jira
Rally connector or Bamboo version 5.15.5
Asked by Paul Hacker:

Has anyone heard or know when the Rally connector will get upgraded to work with Bamboo version 5.15.5. We are testing out the latest version to see if we want to buy and that connector is a big deal to us.

Thanks,

Paul


Answers:
author: Jeyanthan I
body: As this is not an Atlassian add-on, I recommend you to contact the vendor that is responsible for updating this to support the latest version of Bamboo.

You can find their contact details here:

<https://marketplace.atlassian.com/plugins/com.pluginsawesome.bamboo.rally-connector/server/support>


Tags: bamboo-app
Can't install Bamboo as a windows service
Asked by Sebastian Stoll:

Hello,

I need some help to install Bamboo as a Windows Service.

I'm running Bamboo on Windows 2008 R2 server 64bit. Everything works fine if I start Bamboo in the Console but I can't install it as a Windows service.

Jave environment looks OK. I tried to run the script as Admin but same result. There is no service listed in the Windows service list

![Screen Shot 2017-04-24 at 14.07.15.png](/t5/image/serverpage/image-id/599iF469DEE868C9BFB8/image-dimensions/867x368?v=v2 "Screen Shot 2017-04-24 at 14.07.15.png")![Screen Shot 2017-04-24 at 14.12.44.png](/t5/image/serverpage/image-id/603i74F6CF5E6ABA446E/image-size/large?v=v2&px=999 "Screen Shot 2017-04-24 at 14.12.44.png")

Any ideas to resolve this issue?


Answers:
author: Edwin Kyalangalilwa
body: From the error I see that Java JDK is needed rather than JRE for the JAVA_HOME variable


Tags: service

windows
Is it possible to use a permanent alias URL for the Bamboo agent?
Asked by holderb:

I want to install the Bamboo agent as needed, using the URL so it can be downloaded from the Bamboo server. The URL will change every time there is a new version of the agent, so I was wondering if an alias URL - like 'latest' that alwasy points to the latest agent can be configured?


Answers:
author: Abyyba
body: Hello [@holderb](/t5/user/viewprofilepage/user-id/1127172) ,

I am currently conducting a review of unanswered questions within our community.

Considering the rapid evolution of Atlassian products, particularly over the past few years, it is possible that some of the concepts you have mentioned in your question may be outdated, altered, or no longer applicable.

To ensure we provide the most relevant and accurate information, I would greatly appreciate it if you could provide further clarification on your question. This will enable me (or another community member) to offer a solution or mark this question as resolved/closed, maintaining the organization and clarity of our community.

Please allow me to pose the following inquiries:

* Are all the questions you have raised still valid, or are only some of them still relevant?
* How would you assess the current status of this particular question?

Your contribution to our community is highly valued, and I encourage you to reach out whenever you have additional questions or concerns.

Thank you for your attention to this matter.

Best regards,  
Sergio G.


Tags: bamboo-administration
Change Bamboo Logo
Asked by JongBum Lee:

Dear All.

<br />

I would like to know how to change the bamboo logo.

I try change image url in

.aui-header .aui-header-logo-bamboo .aui-header-logo-device (aui.css, aui.min.css)

but not work.

Tell me how

Thanks.

Best Regrads.


Answers:
author: Edwin Kyalangalilwa
body: They don't have a way of changing the logo or header yet for Bamboo. There is this ticket where you can vote on

<https://jira.atlassian.com/browse/BAM-13311>
How delete release version in bamboo?
Asked by Andrew Mironov:

I have release of version (Ex 1.3.0) in my deployment project. But I'd like to create new release with the exactly same number (1.3.0). But It is not allowed in bamboo.

Then how can I delete release version?


Answers:
author: Edwin Kyalangalilwa
body: Click on the release version and from there you can delete it

![Screen Shot 2017-04-25 at 17.31.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/653i4F8BDE7C30B641EE/image-size/large?v=v2&px=999 "Screen Shot 2017-04-25 at 17.31.28.png")


Tags: release

version
Can't install plugins on self-hosted Bamboo
Asked by Matt Pangaro:

We have a self-hosted Bamboo server, and attempts to install marketplace plugins are failing with errors like:

2017-04-23 18:02:07,450 WARN \[http-nio-8085-exec-23\] \[XsrfResourceFilter\] Additional XSRF checks failed for request: http://localhost:8085/rest/plugins/1.0/ , origin: <https://bamboo.domain.com> , referrer: <https://bamboo.domain.com/plugins/servlet/upm/marketplace/search> , credentials in request: true , allowed via CORS: false

The server was installed using the Atlassian jar-based installer for setting up an EC2-based Bamboo instance, and other than the inability to integrate with our hosted Jira instance, it has worked fine. What do I need to change/configure to have it allow its own API calls?


Answers:
author: Matt Pangaro
body: Got an answer on the plugin's question site. The setup through the wizard didn't get the tomcat proxy setup customized, per the instructions here:

<https://confluence.atlassian.com/bamboo/securing-bamboo-with-apache-using-ssl-391087437.html>

comments: author: Matt Pangaro
body: Actually, checking the server over again, I realized it was set up properly by the original wizard, but using the upgrade process lost the customization.


Tags: app

bamboo-administration

configuration

install
How do you find which build is connected to a release from the Bamboo API?
Asked by Jared Petersen:

When you go into a release, you can see that build X is the build that the release is based off of. If you go into the variables tab, you can even get the exact key (SOMEPROJ-SOMPLAN-X).

How can you get this information from the API?

![Screen Shot 2017-04-21 at 2.36.57 PM.png](/t5/image/serverpage/image-id/562i26821AC6CD4A35AC/image-size/large?v=v2&px=999 "Screen Shot 2017-04-21 at 2.36.57 PM.png")


Answers:
author: Bruno Rosa
body: hey Jared, if you call the following REST endpoint in Bamboo, you'll get a list of all releases for a specific Deployment project, including the key from the build that's been associated to that release (among some other useful information):

* http://localhost:8085/rest/api/latest/deploy/project/{deploymentProjectId}/versions

If you don't know what is your Deployment project ID, you can visit this page http://localhost:8085/deploy/viewAllDeploymentProjects.action and click the project name. This will redirect you to the Deployment project summary page. If you take a look at the URL you'll see that it contains the ID for that Deployment project, for example:

* http://localhost:8085/deploy/viewDeploymentProjectEnvironments.action?id=**1736705**

*Ref.: <https://docs.atlassian.com/bamboo/REST/5.13.0/#d2e2208>*


Tags: bamboo-development

developer

rest-api
bamboo and multiple perforce checkins
Asked by parag_manjrekar:

In my case bamboo triiger the build on multiple perforce checkins.

This sometimes include multiple changelist checked in in the repository.

global variable of bamboo only provides the last changelist number in ${bamboo.custom.p4.revision.number}.

How can I get a list of all changelists numbers which trigger the build ?

Also for some constraints we do not want to change the trigger from periodic polling mode.


Answers:
author: Gonchik Tsymzhitov
body: Hi!

I hope you can get only from REST Api request through agent and than iterate.

Cheers,

Gonchik Tsymzhitov


Tags: perforce
Article types
Asked by David Romeo:

Is is possible to add a new article types in JIRA service desk?

At the moment I can only chose:

**How-To** or **Troubleshooting**

But I would like to chose a custom created template to the options.


Answers:
author: Bryan Guffey
body: Hi David,

Welcome! You can selecttemplates from the pre-built template gallery in Jira Service Management. At this time, there's not currently a way for admins to create more templates in Jira Service Management.

For more information, I suggest you check out these articles:

* [Jira Service Management Cloud - Use templates to create articles](https://support.atlassian.com/jira-service-management-cloud/docs/use-templates-to-create-articles/)
* [Jira Service Management Cloud - Create knowledge base articles](https://support.atlassian.com/jira-service-management-cloud/docs/write-knowledge-base-articles/)

I hope this helps!


Tags: jira-service-management

unknown-hosting-type
Check feasibility to transfer ticket from one project to another Service Project
Asked by Rupali Mohanty:

How can we transfer ticket from one project to another service project


Answers:
author: Max Foerster - K15t
body: Hi [@Sebastian Krzewi?ski](/t5/user/viewprofilepage/user-id/1561725)

Additionally, to what Sebastian wrote, you should make yourself familiar using the official Atlassian docs regarding the topic: [Move a request to another service project](https://support.atlassian.com/jira-service-management-cloud/docs/move-a-request-to-another-service-project/)

Best, Max


author: Sebastian Krzewi?ski
body: Hi [@Rupali Mohanty](/t5/user/viewprofilepage/user-id/5401929)

Technically this is possible by moving ticket from one project to other one but you need to be aware that:

- issue key will change (this can confuse user)

- request type from new service project need to be assigned to ticket to keep user access to the ticket via portal (tip: see [this doc](https://support.atlassian.com/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/) or use automation rule)

Regards,

Seba

comments: author: Rupali Mohanty
body: Thank you for your answer. Let me apply it on my end


Tags: cloud

jira-service-management

jira-service-management-cloud
How to get Visibility of support team details & project name in customer portal
Asked by Rupali Mohanty:

How can the customer view the support team details and project name in customer portal


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Rupali Mohanty](/t5/user/viewprofilepage/user-id/5401929)

Please check this page - <https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-look-and-feel-of-your-help-center-and-portal/>

There you can find everything about portal and help center customizations.

Regards,

Seba


Tags: cloud

jira-service-management

jira-service-management-cloud
The User account has been archived, where the user has lost the jira access
Asked by Vivek Manga:

The User account has been archived, where the user has lost the jira access, how long will it take to get access from Jira, once it is unarchieved??


Answers:
author: RMahajan
body: Hi [@Vivek Manga](/t5/user/viewprofilepage/user-id/5423092) ,  
When an archived user account is unarchived, they should regain access to Jira Cloud immediately. The reactivation process does not require a waiting period, and the user should be able to log in and access Jira without any significant delay.  
Hope it will help!  

Regards,  
RMahajan


Tags: cloud

jira-service-management

jira-service-management-cloud
Limit access to issues
Asked by Matthew Rogers:

We created a JSM project to capture finance related questions. Given the potential sensitivity of the questions, we want to limit access to issues to only admins/agents and the individual that submitted the issue. Right now, anyone with access to the submission form can see all issues in the queue. Thanks.


Answers:
author: Jens Schumacher - Released_so
body: Hi Matthew,   

JSM has the concept of "internal customers", which you can use to restrict access. For more detail, see this announcement posted in the community last year:   

<https://community.atlassian.com/t5/Jira-Service-Management/Limit-access-to-issues/qaq-p/2599452>  

Cheers,  
Jens


author: John Funk
body: Hi Matthew - Welcome to the Atlassian Community!

You should implement Issue Level Security. You can find more here:

<https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/>


Tags: cloud

jira-service-management

jira-service-management-cloud
New email not creating new tickets
Asked by Angelo Toribio:

Client raised a ticket and already settled. When she raised another one, the request falls on the reply thread of her past request.![oyang.png](https://community.atlassian.com/t5/image/serverpage/image-id/304511iC9A4FB8C212EA6B6/image-size/large?v=v2&px=999 "oyang.png")


Answers:
author: Marc - Devoteam
body: Hi [@Angelo Toribio](/t5/user/viewprofilepage/user-id/5423076)

Welcome to the community.

This can only happen is the client replied on the email confirming that the issue was created based on the sent email.

Replying on these messages will add the new email as a comment on the existing issue.

comments: author: Angelo Toribio
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) the client didn't. Request sent separately. Quite weird ?


Tags: cloud

jira-service-management

jira-service-management-cloud
Open ArcGIS Pro project
Asked by Warren Maguire:

Hi Atlassian,

We have a Jira service desk and wish to open ArcGIS Pro projects on our desktop, these are .aprx files. ArcGIS Pro is licenced software on our desktop, the standard 'double-click' of an aprx file will start ArcGIS Pro.

Is there a way to save a link or the actual aprx in Jira and be able launch it from the Jira ticket? Similar to Word and Excel files that open in the browser but open on our desktops instead.

regards

Warren


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Jira runs in a browser, it's not usually a local application (although there are a couple of clients for it).

It's up to the user's desktop or browser to decide what to do with a downloaded attachment file such as an aprx. You don't tell Jira to load them in your editor, you need to tell your OS or browser to do it!


Tags: cloud

jira-service-management

jira-service-management-cloud