youngmon/atlassian-qna huggingface dataset:
Confluence : a task is always refreshing
Asked by Chris B:

Hello, we are using Confluence

And when we go to a task, we have a refresh who had no end

What can we do to avoid is effect ?


Answers:
author: Suren Raj
body: Hi, Chris.

<br />

Based on the screenshot, we suspect you might be hitting the following bug:

* <https://jira.atlassian.com/browse/CONFSERVER-43377>

Kind Regard

Suren Raj

comments: author: Chris B
body: Hello,

thanks for the answer.

**What can I do to fix the bug ?**

We have the probleme even we have only one page

Version :

Confluence : 6.9.0

Version 7701

Jira : 7.9.2

Edition : 79002

Regards,

Chgris
Updating Confluence from JIRA
Asked by stuart.dobbie@callsign.com:

Hi All

I really like the capability to drive the creation of JIRA tickets from Confluence Product Requirement pages (via the create issue from a table capability) as it saves so much time.

However, for an issue which is linked to Confluence is it possible to drive changes on JIRA back to the linked confluence page?

Many thanks,


Answers:
author: Ravi Varma
body: Hi [stuart.dobbie@callsign.com](/t5/user/viewprofilepage/user-id/1194729),

* Yes, it is a nice Confluence feature where JIRA issues are created from a Confluence page.
* Please note that JIRA tickets can be viewed in a Confluence in multiple ways which are documented at <https://www.atlassian.com/blog/confluence/link-jira-issues-to-confluence-pages-automatically>.
* For this to happen, both Confluence and JIRA need to be linked using Application Links.
* Please note that Confluence offers the user to specify which JIRA fields need to be displayed on the Confluence page using JQL (JIRA Query Language).
* When the Confluence page containing the JIRA issues is rendered, it would be the latest and most recent data from the underlying JIRA issue.

Hope this answers your query.

Regards,

Ravi Varma


author: Timothy
body: Out of the box no.

There's an app for Jira though:

* [https://marketplace.atlassian.com/apps/1212838/pageme-create-pages-from-jira-issues?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1212838/pageme-create-pages-from-jira-issues?hosting=server&tab=overview)


Tags: cloud

confluence-cloud

jira

jira-cloud

link
Remove Application Links
Asked by Ronald van der Feer:

We're playing around with Jira \& Confluence to see what would work for us and we have successfully created the link between Jira \& Confluence Cloud versions, but we now want to remove the link as we don't think we'll need it.

How can we remove this integration?

Tnx,

Ronald


Answers:
author: Ronald van der Feer
body: Having contacted Atlassian support I can report the following answer from them;
> I checked your Jira instance and I noticed the only application link in your instance is the confluence link which was created by the system. Unfortunately, the application link created by the system cannot be removed.
>
> [![Mail Attachment.png](blob:https://community.atlassian.com/8d414772-e12f-4b0d-bb28-7b7fd3e8a069)](https://getsupport.atlassian.com/servicedesk/customershim/secure/attachment/2973910/2973910_screenshot-1.png?fromIssue=2291752 "screenshot-1.png")
>
> However, If you want to cancel your confluence subscription, you can unsubscribe from the [Manage Subscription page](https://travistranslator.atlassian.net/admin/billing/applications)


author: Manon Soubies-Camy
body: Hello Ronald,

I guess the status of your application link is System? Then if you click on System, it displays the following message:
> This is an internal link to a Cloud server, created automatically by the system. System internal links are read-only and cannot be edited.

I don't think you can do anything on your end, maybe contact Atlassian support to ask them to remove it for you.

Before asking them to remove it, I'd suggest to read this page: [Use Jira applications and Confluence together](https://confluence.atlassian.com/confcloud/use-jira-applications-and-confluence-together-724765436.html), Jira/Confluence integration is really useful for your users :)

Hope this helps,

- Manon


author: Alexey Matveev
body: Hello,

Kindly read the following article:

<https://confluence.atlassian.com/confkb/alternative-methods-of-deleting-application-links-in-confluence-316637672.html>

comments: author: Ronald van der Feer
body: Hi Alexey, thank you for your answer. I did find this article as well but I think this article is not for Cloud, it says at the top in the blue box:
> This Knowledge Base article was written specifically for the Atlassian Server platform. Due to the Restricted functions in Atlassian Cloud apps, the contents of this article cannot be applied to Atlassian Cloud applications.


Tags: application-link

cloud

confluence-cloud

jira-cloud
Update
Asked by Fabrizio Latragna:

Hello,

We have a starter license for Jira Desk and Confluence. Can we update to the latest version with our license ?

Our current version for Desk is 3.8.1 and 6.4 for Confluence.

Thank you in advance for your reply.

Arnauld Dombret


Answers:
author: Shannon S
body: Hi Arnauld,

Yes, you're able to still upgrade our products when using a Starter license, as long as it's currently valid.

Have a look here for more information on the Starter License program:

* [What is the Atlassian Starter License program?](https://confluence.atlassian.com/purchasing/what-is-the-atlassian-starter-license-program-321848682.html)
* [Starter License FAQ](https://www.atlassian.com/licensing/starter)

I hope that helps! Let us know if you have any questions.

Regards,

Shannon


Tags: confluence-server

jira-service-desk

jira-service-desk-server

server
Export Content to Word, PDF, HTML and XML
Asked by claude godfrin:

Bonjour, nous voulons exporter nos pages templates de notre version de test vers la version de production.

On peut choisir notre espace, choisir les fichiers, choisir XML par exemple mais d?s qu'on fait l'exportation nous avons un message d'erreur. Avez-vous une id?e du programme.

------------------------------------------------------------------------------------

Page introuvable  
Nous ne pouvons pas trouver cette page. C'est peut-?tre parce que

La page n'existe pas.  
La page existe, mais vous ne disposez pas d'une autorisation de visualisation de cet espace.


Answers:
author: jndeverteuil
body: Bonjour,

Dans est-il possible que la page a exporter a des caract?res sp?ciaux (des accents par exemple)?

<https://confluence.atlassian.com/confkb/pages-with-page-titles-containing-symbols-fail-to-export-to-pdf-214864530.html>

Je sugg?re d'essayer de renommer la page sans accents/caract?res sp?ciaux, si c'est le cas et voir si cela fonctionne. ?a sera un bon point de d?part vers une solution :)
Change history macro
Asked by Nomuundari Adiya:

The change history macro is greeat to keep track of versions and edits to confluence pages, but it may get too long over time. IS ther a way to set it up to display only let's say the last 5 versions?


Answers:
author: Moses Thomas
body: [@Nomuundari Adiya](/t5/user/viewprofilepage/user-id/1233615)No we don't have this feature see suggestion in Atlassian.

[Allow users to limit the number of items the change-history macro returns](https://jira.atlassian.com/browse/CONFCLOUD-32315)

So you could vote!

best!

comments: author: Nomuundari Adiya
body: Already voted.

Thank you :D


author: Ollie Guan
body: Hi [@Nomuundari Adiya](/t5/user/viewprofilepage/user-id/1233615),

User macros are useful if you want to create your own custom macros. These can be to perform specific actions, apply custom formatting and much more.  

<https://confluence.atlassian.com/conf63/writing-user-macros-929729607.html>

comments: author: Nomuundari Adiya
body: Hi Ollie,

Thank you for your answer. Bur we use Confluence Cloud.

In Cloud is there any way to do this?

Best regards,


Tags: cloud

confluence-cloud
Confluence new user - Unable to communicate with Server. Saving is not possible at the moment.
Asked by Ian James:

Hi,

I built a new Atlassian environment a few months ago and added the required users. This has been subsequently been tested by these users and there were no problems. They are currently using the Atlassian tools. However, a couple of weeks ago a new user joined and they were setup as required. They can login to all tools inc. Confluence but when they try to 'publish' a Confluence page they get the error 'Unable to communicate with Server. Saving is not possible at the moment.'

I've setup a new test user and get the same problem.

The version of Confluence is 6.6.0 and I have tried switching off HipChat (in similar posts) nut still the same.

Any suggestions/help appreciated.


Answers:
author: varatha
body: Please let me know how do fix this?


author: Ian James
body: **Solution** - '/tmp' had 'noexec' set, this was hindering the 'Synchrony service'. All working now.

comments: author: varatha
body: Please let me know how do fix this?


Tags: confluence-server

server
Do confluence full exports create multiple files in temp directory ?
Asked by Edouard Dorcier:

I see multiple xml entities files created in temp directory during a full instance export. Is that the correct behaviour ?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hey [@Edouard Dorcier](/t5/user/viewprofilepage/user-id/387357) ,

they are temp files used during export process. Don't worry!

Fabio


Tags: confluence-server

server
permission to invite users to a specific space
Asked by Rachid Amajoud:

collegeaus,

i created a new group **"servicedeskAdmin"** in Confluence for my **Jira Service Desk** project, so other **JSD admins** can do some admin tasks in a specific space. I'd like to give these JSD Admins the **permission to "invite"** users to that specific space. Is that possible?

grtz

Rachid


Answers:
author: Fadoua
body: Hi Rachid,

What version of Confluence are you using?

How do you add users and groups to your Atlassian Apps? Is it through AD?Crowd?JIRA?

Cheers,

comments: author: Rachid Amajoud
body: i Fadoua, i add users by using internal Jira user directory.

grtz

Rachid


author: Fadoua
body: Ok which is the right way. Now what version of Confluence are you using?I am assuming that you are using Confluence Server not Confluence Cloud.

From experience I know only System admins(Confluence Admin) can send an invite to new users. However I know Atlassian try to enhance features with new releases that is the reason behind my version question so that I can check on Atlassian Docs.

Cheers,


author: Rachid Amajoud
body: Fadoua thx for your help! Indeed we use Confluence server version 6.8.0

grtz

R.


author: Fadoua
body: Hopefully this [link](https://confluence.atlassian.com/conf68/add-and-invite-users-947170947.html) can help you. I think once it is enabled everyone can send invites not only the people within the specific group.

Don;t hesitate to ask if you have any additional questions. I f I am unable to assist I will ask for help from other Champions or an Atlassian Support Engineer.

Cheers,


Tags: jira

jira-service-desk
Confluence 6.9.1 High CPU Usage on self hosted instance
Asked by Azhar Ali Buttar:

Hi,

I am getting errors in confluence log. Confluence instance is using 70% CPU all the time.

Caused by: org.apache.http.ProtocolException: The server failed to respond with a valid HTTP response  
at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:149)  
at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)  
at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259)  
at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:163)  
at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:165)  
at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273)  
at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125)  
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)  
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)  
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)  
... 10 more


Answers:
author: Moses Thomas
body: [@Azhar Ali Buttar](/t5/user/viewprofilepage/user-id/575292)

* May be is time to check whether you have hardware requirements please see article on requirements <https://confluence.atlassian.com/conf59/server-hardware-requirements-guide-792499823.html>
* If not then maybe is time to increase RAM (available memory) see documentation. <https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html>

best!

comments: author: Azhar Ali Buttar
body: [@Moses Thomas](/t5/user/viewprofilepage/user-id/1138700)

I really appreciate your help. Almost doubled memory settings for everything. seems working!!!!!


author: Moses Thomas
body: [@Azhar Ali Buttar](/t5/user/viewprofilepage/user-id/575292)Please accept/vote solution so that others that tumble into the same problems could use solution.

Best!.


Tags: confluence-server

server
Personal spaces not appearing in the "People with Personal Spaces Directory"
Asked by Paula Billington:

Not all personal spaces appear in the list here:

[https://XXXXXXXXX.atlassian.net/wiki/dopeopledirectorysearch.action?queryString=\&showOnlyPersonal=true](https://XXXXXXXXX.atlassian.net/wiki/dopeopledirectorysearch.action?queryString=&showOnlyPersonal=true)

However they do all appear on this page in the "Personal Spaces" section:

https://XXXXXXXXX.atlassian.net/wiki/spacedirectory/view.action

I need the behaviour to be consistent. All personal spaces should appear in both URLS


Answers:
author: Patrick Cartier [Candylio]
body: Hi [@Paula Billington](/t5/user/viewprofilepage/user-id/97832),

Check with the individuals who have spaces not appearing and see if they are restricted at all. The issue might lie in the permissions.

If that doesn't work let me know and I'll look again.

comments: author: Paula Billington
body: Hi Patrick, I can confirm that there are **no** restrictions in place.


author: Patrick Cartier [Candylio]
body: I am looking at our instance now and am having a similar experience.

It's possible that your admin user somehow got removed from the confluence users group per this answer below, can you check?

<https://community.atlassian.com/t5/Confluence-questions/Administrator-does-not-see-personal-spaces/qaq-p/450771>


author: Paula Billington
body: The user still has the confluence users group in their groups list


author: Patrick Cartier [Candylio]
body: For me, the users that aren't appearing in the first link you posted are no longer active on Confluence.

Check to see if these personal spaces that are showing in the second link are people who are still active (have access to Confluence) at your company.


author: Paula Billington
body: All users are still active. The only differentiation I can see is that the user who is not appearing has a space key of \~then a number string. While the user who is appearing has a space key of their name. Not sure if this is relevant at all though.


author: Patrick Cartier [Candylio]
body: Have they configured their personal space yet? It might be that they have the permission to set up their personal space but they haven't actually gone in and done it yet.


author: Paula Billington
body: Yes, the space is configured.


Tags: cloud

confluence-cloud

personal-space

space

space-directory
Where is the Mail servers option in the new confluence UI
Asked by James Bond:

I am not able to find the Mail Servers in the new Confluence UI.

I will appreciate if someone can provide the navigation of the Mail servers in general configuration   

Is there any way to go back to the old UI?   

Thanks!


Answers:
author: AnnWorley
body: Hi - If you are using Confluence Server 6.9.x the mail settings should be at\<Confluence_Base_URL\>/admin/mail/viewmailservers.action.

I have not noticed recent major UI changes in the admin console. May I ask what version you are running and which one you had before?

comments: author: James Bond
body: Hi Ann,   

Thanks for the prompt response. I was using confluence 5.5.3 earlier. I am using the cloud version now and I did not find the Mail Servers option in the left Bar.   

Attached images ![Screen Shot 2018-06-20 at 4.41.26 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/25021i9212A351EC6411F9/image-size/large?v=v2&px=999 "Screen Shot 2018-06-20 at 4.41.26 PM.png")![Screen Shot 2018-06-20 at 4.58.12 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/25022i5EB7D3047E17FBA6/image-size/large?v=v2&px=999 "Screen Shot 2018-06-20 at 4.58.12 PM.png")


author: AnnWorley
body: I assumed you were running Confluence server. Mail servers (POP/IMAP/SMTP) are a restricted function in Confluence Cloud, that's why the menu item is not visible. Please see: [Restricted functions in Confluence Cloud](https://confluence.atlassian.com/confcloud/restricted-functions-in-confluence-cloud-734070955.html):
> Atlassian Cloud comes with an internal SMTP server configured to send notifications.


author: James Bond
body: Thank you for the answer.


Tags: new-ui-2018
How to check the created Space type in confluence
Asked by kedar:

How to check the created Space type (types likes : Blank,Personal,Documentation,Knowledge base,Team Spaces) in confluence .

Please share me the document and can i use Existing Space template for new Space Creation.


Answers:
author: Patrick Cartier [Candylio]
body: Hi [@kedar](/t5/user/viewprofilepage/user-id/1141837),

When you click the spaces button in the sidebar it will show you a list of spaces. In the categories column you will see different tags that will allow you to identify the created space types. Documentation will have a documentation tag, team spaces will have a team tag, etc.

If you want to see existing space templates (they are actually called blueprints) in Confluence you need to be an administrator and can find them in the "Global Templates and Blueprints" section of the admin panel.

Hope this helps, have a great day!


author: Webmaster SOMO
body: Please note that with RefinedTheme activated, it is not possible to see the space type of existing Spaces. You have to temporarily disable the add-on to see this info in the Space Directory
No RSS Feed since we use SSL
Asked by Anne Eichhorn:

Hi guys,

I have some problems with our confluence. Since we use our website with SSL, the RSS Feed doesn?t show up anymore.

Here is the error message:

**Konnte den Inhalt der URL nicht laden, weil er von einer unzul?ssigen Quelle stammt.**

[https://www.\*\*\*\*\*.com/1/feed](https://www.*****.com/1/feed)

Whitelist konfigurieren \>\>

The message is in german and means like it could not load the URL because of an unsafe source. But this is our Blog which is used as source and we did not change the URL except for the new "https URL"

Any ideas?


Answers:
author: Igor M.
body: Hello,

If you are on Confluence server version using [RSS Feed Macro](https://confluence.atlassian.com/doc/rss-feed-macro-139431.html?_ga=2.162289144.551149731.1529305909-543923426.1525846399#RSSFeedMacro-AccessinginternalHTTPSfeeds) then unfortunately, according to the guide:
> RSS feeds which require authentication cannot be accessed using the RSS Macro.

Internal RSS feeds from HTTPS enabled Confluence can be redirected to http via firewall rule as described in above guide.

External RSS feeds over HTTPS would also need to be added to [Confluence Whitelist](https://confluence.atlassian.com/doc/configuring-the-whitelist-381255821.html)

Hope this helps,

Igor

comments: author: Anne Eichhorn
body: Hello Igor,

thanks for answering.

We have installed the RSS Macro and we also use Confluence Whitelist.

The Whitelist is updated with https-URL. If I enter the correct https-URL, we get a red symbol with an error message like the adress of the URL is not valid.

But the URL in the Confluence Whitelist is correct.

I hope, you can help me.

Best regards,

Anne


author: Igor M.
body: Is this external RSS feed or it's the one from the same Confluence instance?

If it's external, then https won't work for it, as outlined above, even with whitelist.


author: Anne Eichhorn
body: It is an external RSS feed.


Tags: feed

rss

ssl
Problemas con la carga de paginas
Asked by Pablo Battaglini:

Caga vez que vamos a la opcion de crear paginas nos arroja el siguiente error y no podemos continuar usando confluence.

"Esta p?gina est? tardando en cargarse m?s de lo habitual. Espera un momento e intenta refrescarla. ?A?n tienes problemas? Ponte en contacto con tu administrador de Confluence."

Luego aparece:

"Ha habido alg?n error despu?s de cargar el editor. Copie los cambios no guardados y actualice la p?gina para seguir editando."


Answers:
author: lopezquin
body: Hola! Estoy intentando abrir la pagina de bitbucket y

No se puede acceder a este sitio {#toc-hId--551006956}
------------------------------------------------------

**bitbucket.org** tard? demasiado en responder.  
Intenta:

* Comprobar la conexi?n.
* [Comprobar el proxy y el firewall](chrome-error://chromewebdata/#buttons).  
ERR_CONNECTION_TIMED_OUT  
Ya comprobe, firewall, conexion y nada.  
Igualmente no puedo clonar un repositorio  
Failed to connect to bitbucket.org port 443: Expir? el tiempo de conexi?n


author: AnnWorley
body: Hi Pablo,

For the errors you are reporting, please try the troubleshooting steps in this guide:

[Unable to edit any pages in Confluence 6.x due to Collaborative Editing](https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-6-x-due-to-collaborative-editing-867362716.html)

I look forward to hearing what you find.

Thanks,

Ann


Tags: confluence-server

server
Bug with images? / Copy-Paste from Browser to Confluence
Asked by Brian Catanzaro:

Two (x2) different users experienced the same problem. We were authoring different pages on Confluence-Cloud on different days.

We went here: <https://www.latex4technics.com/> to make some equations. We used right-click and copy-paste to put the equations into a page in Confluence.

When each of us views our own page, each equation (PNG image) looks fine. When we (and others) view each other's pages, all the images are the SAME. In other words, equation #1 is duplicated in place of all the unique equations on the page.

This persists for several days. I can still my own page perfectly and others still see my page as *corrupted*.

Our pages have full access for all users. Our pages are published with no outstanding drafts.

Solutions?


Answers:
author: Patrick Cartier [Candylio]
body: HI [@Brian Catanzaro](/t5/user/viewprofilepage/user-id/1385396),

This is very strange indeed. I thought maybe the problem would be within the latex4technics link but since you each can view your own unique equation in your pages that doesn't make sense.

Can you try saving the image on your computer first then uploading it into confluence? Might be a pain but could do the trick.

Let me know if it works.

comments: author: Brian Catanzaro
body: I suspect that will work just fine. I use that technique extensively.

I think this is a copy-and-paste issue. The images are copied onto the Windows clipboard and then pasted into the Page Editor. I suspect that the database that tracks the images gets mangled by the temporary file names on the clipboard.

If my theory is correct, this is a bug (not a feature). Is there a way to verify this theory?


Tags: cloud

confluence-cloud