Not able to create confluence or jira account
Asked by Amit kumar:

Hi all,

We are trying to create confluence and jira account and when we are giving site name, its just spinning indefinitely. We created trello account later but not able to create confluence. Can any one help us with it?

Thanks

Amit


Answers:
author: G subramanyam
body: Hi [@Amit kumar](/t5/user/viewprofilepage/user-id/5043815) welcome to the Atlassian community.

Atlassian team had fixed few issues on Sep 20th and we are able to use or create Atlassian products (free trial) with out any challenges.

I would request you to check the network connectivity issues and / or clearing browser cache/ cookies/ temp. files and recheck.

comments: author: Amit kumar
body: Hi [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184) ,

Thanks for reply.

I have tried clearing cache and on incognito mode but nothing is working.

Thanks

Amit


author: Amit kumar
body: ![Screenshot 2022-09-30 at 20.38.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/218717i61EA7F5621D1E830/image-size/large?v=v2&px=999 "Screenshot 2022-09-30 at 20.38.44.png")


author: G subramanyam
body: Hi [@Amit kumar](/t5/user/viewprofilepage/user-id/5043815) thank you for sharing the screenshots.

The final option is to contact the **[Atlassian support](https://support.atlassian.com/contact/#/)** team with the above screenshots.


author: Fahd
body: Hi [@Amit kumar](/t5/user/viewprofilepage/user-id/5043815) ,

I'm wondering if you were able to create a new Confluence Cloud instance successfully?

If not, have you tried with a different domain name? This is just for testing purpose.

Also, I'm aware that you were unable to create support ticket due to lack of an instance. Let me know and I can see what I can do to create a ticket on your behalf.


author: Jimi Wikman
body: Hi Amit, are you trying to set up a new Confluence and Jira instance?

Could you tell us the steps you have taken so far, and then we can see where you get stuck to find a solution forward?

comments: author: Amit kumar
body: Hi [@Jimi Wikman](/t5/user/viewprofilepage/user-id/1186268) ,

Thanks for reply.

Yes i am trying to set up new confluence and Jira instance. I got Atlassian account. On the step where it ask me to give site name "\*.atlassian.net", its getting stuck. infinitely processing and giving below error.

"It's taking longer than expected to get you started. Please check your inbox to see if the order has completed successfully, or [contact us](https://www.atlassian.com/company/contact)."

I have tried clearing cache and on incognito mode but nothing is working.

Thanks

Amit


author: Jimi Wikman
body: I remember this happened for me before as well. Are you by any chance using Firefox? It was a problem for me, I think...

I tried a different browser, and then it worked just fine.

Have you tried a different browser, just to verify that this is not the issue?


author: Amit kumar
body: Not firefox. I am trying on chrome and safari. it same on both.


author: Jimi Wikman
body: I'll try to set up an instance as well and see if it is the same for me.


author: Amit kumar
body: just tried on firefox. its same there as well.


author: Jimi Wikman
body: I could create just fine.

I would send a ticket to support and see if they can help because this seems to be a localized issue, so you might be on a cluster that has issues or there are some other network issues.


author: Amit kumar
body: Yeah it could be. I am not able to create support ticket as well. because on support ticket it is asking for site name which i am not able to create because of this issue and then its redirecting me to community :(


author: Jimi Wikman
body: I pinged Atlasian suppport on Twitter to see if they can drop by here and give you a hand.

If you have Twitter then you can contact them at <https://twitter.com/AskAtlassian>

I gave them the link to this thread, so hopefully they can reach out to you and help you get this sorted soon.


Tags: cloud

confluence-cloud

jira