youngmon/atlassian-qna huggingface dataset:
I want to delete my account, can someone help me this?
Asked by Archana Rawat:

I get this message , I just create my account to use bitbucket as github but now I am not able to delete my account because I am not able to use the things.

![Screenshot 2024-09-12 190204.png](/t5/image/serverpage/image-id/347084i2123FBAE90DF47C6/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 190204.png")


Answers:
author: Theodora Boudale
body: Hi Archana,

You previously created some Bitbucket workspaces. These workspaces were then deleted, but it can take up to 30 days for the workspaces to be fully deleted from our system. In the meantime, your email address is still listed as the primary billing and technical contact for these workspaces in our system, which is the reason why you cannot delete the account at the moment.

You can wait 30 days from the moment that you initiated the deletion of the last deleted workspace. You should then be able to delete your account from <https://id.atlassian.com/manage-profile/account-preferences>.

Another option would be to log in to <https://my.atlassian.com/> and designate another user as the primary and billing contact of the two workspaces. However, the new contact will need to log in to <https://my.atlassian.com/> and select **Make Primary** to make themselves the primary contact, so that you can delete your account faster.

Please feel free to reach out if you have any questions!

Kind regards,  
Theodora


author: vikram
body: Hi [@Archana Rawat](/t5/user/viewprofilepage/user-id/5590983)

Welcome to Atlassian community

Once you delete the account first time, it will take 30 days to delete the account from Atlassian side (site).

or

you can also write to <https://support.atlassian.com/>

vikram P


Tags: atlassian-accounts

bitbucket-cloud

cloud

not-applicable
Unable to login Bitbucket - We couldn?t log you in
Asked by Kiran Patel:

Hello There  

I am getting the following error when login to my bit bucket account.

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Thanks,  
Kiran Patel


Answers:
author: Theodora Boudale
body: Hi Kiran and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which is the reason for the error you were seeing. The dormant state has nothing to do with the number of unsuccessful logins; The reason for that status is because you didn't log in to your account around 2017-2018 when we were doing the integration with Atlassian accounts (<https://id.atlassian.com/>) for authentication.

I just reactivated your account. Can you try logging in when you have some time, and let me know if the issue is resolved?

Kind regards,  
Theodora


author: vikram
body: Hi [@Kiran Patel](/t5/user/viewprofilepage/user-id/5590958)

Welcome to Atlassian Community.

If we login to application more than the specified count for invalid login then your user will be blocked and deactivated from Atlassian site(and side).

Wait till one of the Atlassian person checks and deactivates your account, then only you can login.

Vikram P

comments: author: Kiran Patel
body: Thanks [@vikram](/t5/user/viewprofilepage/user-id/5005662) for your inputs. I referred the other similar posts and answers from Atlassian who mentioned opening a new thread where they will check my problem and take action. However, I'm not sure how long it will take to do what is needed on their side.  


Tags: bitbucket-cloud

cloud
issue with git push
Asked by Ian Acklam:

Hi - hopefully someone can help here

Im having issues using git push (git pull works fine) - i have a SSH key set up, but still get the following error :

Unauthorized

fatal: Could not read from remote repository

Please make sure you have the correct access rights and the repository exists

I have used git + bitbucket for quite some time, but have recently got a new laptop (macbook air m3) so may have done a step wrong during setup (previous computer worked fine with pull and push)

any help would be greatly appreciated


Answers:
author: Theodora Boudale
body: Hi Ian and welcome to the community!

There are two things to check here:

**1.** Did you add the public SSH key to the keys of your account here <https://bitbucket.org/account/settings/ssh-keys/>? Or did you add it to the Access keys of a repo?

Access keys provide read-only access to repos they are added to, so you won't be able to push. They are usually used for CI/CD systems that only need to clone a repo. If you want to be able to push as well, you will need to add the public SSH key to your account (after removing it from the repo's Access keys).

**2.** Assuming you use OpenSSH as a client, I suggest adding the following to the **\~/.ssh/config** file on your computer (if the file doesn't exist you can create it)

```
Host bitbucket.org
    AddKeysToAgent yes
    IdentityFile ~/.ssh/{ssh-key-name}
```

where {ssh-key-name} is the name of the private SSH key, whose public key you have added to your Bitbucket account. This key should exist in the \~/.ssh directory on your computer.

This config will ensure that this specific SSH key will be used every time you clone, pull or push to a Bitbucket repo via SSH

Please feel free to let me know how it goes and if you have any questions!

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
How to remove Not secure warning in Fisheye/Crucible web page.
Asked by Rajesh Kumar:

Hi,

How to remove Not secure warning in Fisheye/Crucible web page.

Please find the reference image below.

![Not secure.PNG](/t5/image/serverpage/image-id/227817i8B900FC06089C91C/image-size/large?v=v2&px=999 "Not secure.PNG")

Your reply would be highly appreciated.

Best Regards,

Rajesh


Answers:
author: Nic Brough -Adaptavist-
body: You should be running it on an https connection really, get your admins to move it to https.

Or, remove the https from the base URL and run it on HTTP, if it's inside a firewall you can trust.

comments: author: Rajesh Kumar
body: Thanks Nic for your reply. We have the F/C admin privilege's.

Do you want us to change the Site URL from https:\<Hostname\>:\<Port\> to http://\<Hostname\>:\<Port\> and perform?


author: Nic Brough -Adaptavist-
body: If you are running it on http, then yes, you should be using HTTP: in the URL - the https is telling the browser to expect an encrypted link, but your server is running a plain HTTP service. That's what the red marker means in the browser.
The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL)
Asked by Arham:

When Connecting Fisheye with MSSQL It is giving that error.

![error.PNG](/t5/image/serverpage/image-id/218359iDF1654FD4BA9AE6A/image-size/large?v=v2&px=999 "error.PNG")


Answers:
author: Arham
body: I Resolved the issue by using that connection String

* jdbc:sqlserver://localhost:1433;encrypt=true;trustServerCertificate=true;sslProtocol=TLSv1.2;databaseName=Fisheye;

***"Fisheye is my database name".***

* And Also change the driver to mssql-jdbc-8.4.1.jre8 by going in bin directory.
how to view side-by-side by default
Asked by Austin Burke:

Hi. When I'm doing a code review in Fisheye, every time I open a file it uses the "Unified Diffs" view. I always change it to the "Side By Side Diff" view.

Is there any way to have Fisheye default to "Side By Side" every time, so I don't have to keep selecting it?

![screenshot.png](/t5/image/serverpage/image-id/216424i5D62D7C80649BC9D/image-size/large?v=v2&px=999 "screenshot.png")

Or any way to have Fisheye show diffs via an external tool by default? (I've got BeyondCompare.)

Or other suggestions?

Thanks.


Answers:
author: Austin Burke
body: found it under Profile


Tags: default
reset the Fisheye admin password
Asked by Laval Langlois:

I would like to reset fiheye admin password. I tried with the procedure on the web but it does not work


Answers:
author: Laval Langlois
body: I managed to find the directory where fisheye / crucible put these data after I followed the procedure and it worked right away


author: Laval Langlois
body: I found how to do

comments: author: G subramanyam
body: Glad to hear that. Please share the steps you followed for the benefit of others.


author: Laval Langlois
body: I am administrator of the server where is fisheye application. I have to re-enable admin because everyone who had admin rights lost them.


author: Laval Langlois
body: ![Capture d??cran 2022-08-16 143810.png](https://community.atlassian.com/t5/image/serverpage/image-id/211339iD2712F1F668F936D/image-size/large?v=v2&px=999 "Capture d??cran 2022-08-16 143810.png")

comments: author: G subramanyam
body: Thank you for sharing the screenshot.

I believe you have admin access! If not, the password reset is to be done by the admin.

If you are the admin, then the above steps would work. If the article listed steps not working, kindly share the error message or error details to assist you.

Alternatively, if you want someone from Fisheye support, please raise a request **[on this link](https://support.atlassian.com/contact/)**.


author: Laval Langlois
body: I'm new and I don't know how to link screenshots


author: G subramanyam
body: Hi [@Laval Langlois](/t5/user/viewprofilepage/user-id/5009622) welcome to the Atlassian community.

For better assistance, would you please share error screenshot when resetting the password and / or the web link steps you are following?

comments: author: G subramanyam
body: Hi [@Laval Langlois](/t5/user/viewprofilepage/user-id/5009622) when you click reply to this post, you will see the editing features as listed inline screenshot. Click "insert photos" icon and attach screenshot.

![Attaching image.png](https://community.atlassian.com/t5/image/serverpage/image-id/211338iB04F269D54A97C96/image-dimensions/292x180?v=v2 "Attaching image.png")
SSL certificate problem: self signed certificate in certificate chain
Asked by Alex Hurd:

I have followed the instructions in the following link based off the error I receive when trying to connect to link to a bitbucket repository in my air gaped environment (SSL certificate problem: self signed certificate in certificate chain):

<https://confluence.atlassian.com/bitbucketserverkb/resolving-ssl-self-signed-certificate-errors-806029899.html>

The crucible server is a Windows 2019 server with GIT 2.37.1.

The Bitbucket server is a Red Hat Enterprise 8 server with GIT 2.31.1.

We have our own CA and the keystore and truststore have both the RootCA and the bitbucket.crt listed in the chain.

I still receive the same error when trying to use http(s) for the Git Authentication Style.

Bitbucket version 7.21

Crucible version 4.8.8


Answers:
author: Alex Hurd
body: This is the solution that seems to work.

* Re-install the command-line version of git from <https://git-scm.com/download/win>
* In the installation, select "Use the native Windows Secure Channel library" rather than the default "Use the OpenSLL Library" option.

<https://community.atlassian.com/t5/Bitbucket-questions/Having-trouble-with-a-CA-signed-SSL-certificate-unable-to-get/qaq-p/986135>  


Tags: server
Getting 403 error while adding branch to review
Asked by Satish Kumar:

Git repositories are added into Fisheye successfully and the commits/branches are visible. Getting pop-up as "Something went wrong. Please try again later. 403 Forbidden" while adding a branch to a review.


Answers:
author: Mahesh Shinde
body: Hi [@Satish Kumar](/t5/user/viewprofilepage/user-id/2192302) :

403 Forbidden error means its access related issue.

1. Check the account used to access the repository for group membership and read/write access.

Please, go through the document to get some more details: <https://confluence.atlassian.com/fisheye/git-960155459.html>

Regards,

Mahesh Shinde
Data\fecru\service-logs\stdout.txt file is getting too big.
Asked by paul redmond:

Just cleared it out around a week ago \& it's already ballooned up to 98+ GBs. Is there a way of calming down this file activity? FWIW, debug logging is not turned on.


Answers:
author: Nic Brough -Adaptavist-
body: I do not know how to avoid giving you a facetious and condescending answer of "stop doing things that need logging"

The only useful answer we can give you though, is "look at the logs and work out what is in there that you do not need, then go turn off the logging of those things"
How to retrieve a list of reviews with more than one repository ?
Asked by Abdu Elbakry:

I have access to our SQL Server DB and trying to retrieve a list of reviews with more than one repository.  

For example   

Review Key - Number of repos used   
Review-332 - 1  
Review-334 - 3  
Review-333 - 1  
Review-335 - 2  

I tried this : <https://confluence.atlassian.com/fishkb/how-to-retrieve-a-list-of-users-and-groups-granted-permissions-to-repositories-and-projects-from-the-database-976169896.html>  

but I am not looking for permissions , Just how to see which review is linked to which repos .


Answers:
author: pmaisenovich
body: ```
select nested2.cru_review_id, nested2.repos, '<fisheye_url>/cru/' + cru_revpermaid.cru_proj_key + '-' + CAST(cru_revpermaid.cru_number as varchar) from (
select nested1.cru_review_id, count(1) repos from (
select distinct cru_review.cru_review_id, cru_revision.cru_source_name
from <FishEyeDB>.dbo.cru_review
join <FishEyeDB>.dbo.cru_frx on cru_review.cru_review_id = cru_frx.cru_review_id
join <FishEyeDB>.dbo.cru_frx_revision on cru_frx.cru_frx_id = cru_frx_revision.cru_frx_id
join <FishEyeDB>.dbo.cru_revision on cru_frx_revision.cru_revision = cru_revision.cru_revision_id
where cru_review.cru_review_id < 150
) nested1
group by cru_review_id
) nested2
join <FishEyeDB>.dbo.cru_revpermaid on cru_revpermaid.cru_review_id = nested2.cru_review_id
where nested2.repos > 1
```

Thank you [@Danila Sudyko](/t5/user/viewprofilepage/user-id/4936444) ! I constructed the above query based on your recommendation, and it seems to do exactly what we are looking to do!


author: Danila Sudyko
body: Hello colleague.  

FishEye + Crucible has no explicit link between revision and repositories, but I have found a hack. The SQL query below gives you all review items. In cru_source_name attribute you will find something like this -\> PATCH:49 or UPLOAD:49. The number 49 means an ID in tables cru_patch and cru_upload_item.  

select cru_review.cru_review_id, cru_default_source, cru_source_name  
from cru_review  
join cru_frx on cru_review.cru_review_id = cru_frx.cru_review_id  
join cru_frx_revision on cru_frx.cru_frx_id = cru_frx_revision.cru_frx_id  
join cru_revision on cru_frx_revision.cru_revision = cru_revision.cru_revision_id  
order by cru_review_id  
limit 100  

For plugin I wrote the functions below.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/199473i1C9EF501D5DB21D3/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/199474i74A7D3FE195C9483/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/199475iB699F3FAF8534EDC/image-size/large?v=v2&px=999 "image.png")
Deactivated account still listed as billable
Asked by NAPE:

Hello, I am an Atlassian Administrator, and on your page:  
<https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/>

"Suspended users cannot access your organization's products, and they won't be billed."

It says that suspended accounts will no longer be billed. But when I suspend a user under "Users" and thereafter go under "Managed accounts", their account is still listed as billable unless it is specifically "deactivated". After we introduced a **Sandbox**for $0.

**My question** : Is a suspended account **billable** or not? If not, then why can it still be listed as such under "Managed accounts"?

My understanding was that suspended and deactivated are somewhat the same, but that the text "deactivated" will appear next to the profile name? That feels kinda excessive, if it is just a maternity or sick leave for 3-5 months, so i would prefer to keep using "suspend" if this does somewhat the same.

**Suggestion for useful feature:** It would be nice if an Administrator could add a note to a suspension/deactivation, stating the reason and date.


Answers:
author: Ste Wright
body: Hi [@NAPE](/t5/user/viewprofilepage/user-id/5334686)

Does the user have access to other Jira/Confluence instances or other Atlassian products?

In summary, this is the difference between the two actions...

* Suspension can be used on managed or unmanaged users - it is limited to just the site the suspension is made against, but if they have other access (eg. a Sandbox, another Jira, Trello, etc) - their access remains active there. You'd need to suspend them from each location individually to be fully unbillable.
* Deactivation is only for managed users - once disabled, they are removed from **all**locations they had access - and thus their billing also. It's a catch-all.

\^ So the user could remain billable in Atlassian Access even if you suspend them in Jira, because of other products they use.

To make a suggestion to improve this functionality, you could raise an idea here: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste


Tags: atlassian-platform
lox.wiki attlassian not possible to log in
Asked by Samuel Trulik:

Hello Atlassian team, please I tried to create account in lox.wiki but still this announcement shows me. I dont know who to contact for, to solve this . Many thanks

![Sni?mek obrazovky 2023-09-30 v?21.16.12.png](/t5/image/serverpage/image-id/283838i42CD70D8494D3EFF/image-size/large?v=v2&px=999 "Sni?mek obrazovky 2023-09-30 v?21.16.12.png")


Answers:
author: Tansu Akdeniz
body: Hi [@Samuel Trulik](/t5/user/viewprofilepage/user-id/5329868)

Welcome to the community.

You need to find the admin in your organization. Because this user doesn't have an application access in your instance. [User Can't Access Confluence Cloud](https://confluence.atlassian.com/confkb/user-can-t-access-confluence-cloud-779166000.html)

Note: Atlassian Community is a home for Atlassian users to collaborate. If needed, you can create ticket to Atlassian via <http://support.atlassian.com>.


author: Samuel Trulik
body: Im sorry but I dont have the admin in my organization. I just want to ask in loxwiki.attlassian.net thats all.

And when I try to log in, this problems shows me.

Sam


Tags: atlassian-platform
No response from Atlassian after applying to Partner Programme
Asked by mcphersonfraser_yahoo_co_uk:

Hi,

I'm looking for some guidance. On the 1st of September 23, I applied to the Partner Programme for a company I co-own, which specialises in Atlassian solutions. I didn't hear anything back after the 10 business day SLA so sent a chaser on the 14th September, and then another on the 21st September having had no communication from a channel manager.

Is anyone aware of an escalation method as it is holding our company back, not having the partner status in place?

Thanks

Fraser


Answers:
author: Pasam Venkateshwarrao
body: Hi [@mcphersonfraser_yahoo_co_uk](/t5/user/viewprofilepage/user-id/5238641)

you can check the Atlassian partners

<https://partnerdirectory.atlassian.com/>


Tags: atlassian-platform
configure content of start.atlassian.net
Asked by Andreas Sch?fer:

Hello Community,

i'm looking fore a possibility to configure the content of start.atlassian.net

Background:  
My Company uses Jira ServiceManagement and a lot of my Suppliers also do, i have access to their Jira Products as a "Customer".  

Somehow, i see some Jira products of my suppliers listed under "start.atlassian.net" besides my own Jira Products.

This is quite annoying because i accidentally enter wrong Jira products quite some times a day.   
Is there any possibility to configure the content of "start.atlassian.net" by myself?  

Why are some Customer Portals Listed there and some are not? Might this behavior relate to "Atlassian Access"?

//AS


Answers:
author: Andreas Sch?fer
body: I Stubled upon this: <https://jira.atlassian.com/browse/CLOUD-11046>
Access pages in enterprise wiki using rest API
Asked by Etay Lorberboym:

Hi,

I would like to know how can i get pages of my enterprise wiki using REST API.

I did not found the correct page on your website that explain this task.

Thanks,

Etay


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Start with <https://developer.atlassian.com/server/confluence/confluence-server-rest-api/> for Server/DC installs or <https://developer.atlassian.com/cloud/confluence/rest/v1/intro/#about> if you are on Cloud


Tags: atlassian-platform
Blank pages when visiting some Atlassian web pages
Asked by Sean Kubin:

For example, when I visit <https://www.atlassian.com/git/tutorials/git-prune> in either Chrome, Firefox or Safari I see a blank page.

Is anyone else experiencing the same?


Answers:
author: Peter Qian
body: Visiting <https://www.atlassian.com/git/tutorials/inspecting-a-repository/git-tag> also gives a blank page.


Tags: atlassian-platform
Export all columns from jira product discovery
Asked by Sankhadeep Sarkar:

1. I'm seeing not all columns getting exported when we go to extensions under google sheets --\> Jira cloud for sheets --\> get issues from jira --\> select the JPD project --\> export.  

On doing so, unable to get all the columns added under a project.

2. Need to also know the import option workflow and if JPD project creators/admins (non site admins) can perform an import

Urgent assistance or answers requested.


Answers:
author: Aron Gombas _Midori_
body: With the [Better Excel Exporter app](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview), you can export JPD issues from the Issue Navigator.

As soon as integration points become available in JPD, we will offer the export functionality in the JPD screens with one click, but until then you can search for the JPD issues in Issue Navigator and export them from there. Note that you can export "Current columns", "All columns", "Non-empty columns", with or without comments, worklogs, etc.

There are tons of options available, plus you can configure your own!

![jira-product-discovery-screenshot-fulldialog.png](https://community.atlassian.com/t5/image/serverpage/image-id/279530i5A65B2FD9BFFF64F/image-size/large?v=v2&px=999 "jira-product-discovery-screenshot-fulldialog.png")

In addition to customization, the big extra over the the CSV export feature is that it will export standard XLSX files, so encoding, CSV dialects and other hassles are completely avoided.


author: Hermance NDounga
body: Hello Sankhadeep,

We have introduced a new view export feature:

Click on "Share" \> Export \> and download as .csv

All columns should be there, besides reactions.

Now, this is not meant to do site to site migrations or else, it's just an easy way for you to have your data in case it need to be shared with users who don't have access to your site, or do complex calculations with Excel.

So I'd suggest not trying to import back the csv you get from there, but if you want to import a csv (from anywhere, you can simply click on "Create" and then "Import issues".

A creator can do both operations.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


Tags: atlassian-platform
How to see learning activity?
Asked by Gena Welk:

I've taken a number of Atlassian training courses online via Atlassian University. Is there a way to easily see which courses I have already completed?


Answers:
author: Kseniia Trushnikova
body: Hi [@Gena Welk](/t5/user/viewprofilepage/user-id/5056093),

You can check it on the **History** tab (click on your profile pic and then go to History): <https://university.atlassian.com/student/history>

comments: author: Gena Welk
body: Thank you [@Kseniia Trushnikova](/t5/user/viewprofilepage/user-id/4593830)!!! I never saw that before!! Thank you for pointing me in the direction of my profile picture.


Tags: atlassian-platform