youngmon/atlassian-qna huggingface dataset:
Multimedia macro: Can I restrict downloading the media file with this macro?
Asked by Shweta:

Hi Team,

I am using multimedia macro to view some MP4 videos in the docs. After inserting the media, I can see two options in the settings: Download and Picture in picture.

Is there a way to restrict downloading of the media?

Thanks,  
Shweta


Answers:
author: Nic Brough -Adaptavist-
body: No. Even if you hacked the macro code a bit, so that download disappeared, you can't stop someone downloading the file, as the data has to go to them for them to view it (or even if you got clever and streamed it, it's very easy to grab a stream)

comments: author: Shweta
body: Thank you, Nic! This helps.
How do I change the index format of a multi-level list in a Confluence document?
Asked by John Bottiger:

I was updating my multi-level list in a Confluence document (draft), and as I pressed the TAB key, I expected my multi-level list to look like this:

1. Text

2. Text

a.

Instead, it looks like this:

1. Text

2. Text

1.

Please advise as to how I can change the '1' to 'a'. Thanks.


Answers:
author: Andy - PTC Redundant
body: Hey [@John Bottiger](/t5/user/viewprofilepage/user-id/3365194)

Are you on Cloud, Server or Data Centre?

It's an odd incident because on our Cloud Confluence (most basic version possible with no Apps/Plug-Ins it's standard for Number then Letter is tab is applied.

<br />

Silly question, but have you removed the bullet function completely, then reapplied it step-by-step?

comments: author: John Bottiger
body: I am on the Atlassian Server I believe.

I'm not sure how I would go about reapplying the bullets and numbering on it. My format goes like this:

* Main item
  1. Subitem 1
  2. Subitem 2
     1. Sub-subitem a (index shows '1' as shown, but should be 'a' ).

Thanks.


author: Andy - PTC Redundant
body: If you're on Server immediately contact your Atlassian Admin (if your company has one) so that they can look into. Sounds like a setting issue, I just don't know where exactly as I'm, not in your system...

Could be in a Blueprint (Spaces settings) but might have been edited on a more global level.  

As you know it should go:

1. Number

a. Letter

i. Roman numeral

1. Number (again, and etc).


author: John Bottiger
body: I actually went ahead and created a new document (blank page). From there, I copied-pasted the items from the old document, after creating each index line, one at a time. It's tedious, but until I have THE solution, this is mainly a workaround for me.


author: Andy - PTC Redundant
body: Ah.... and the workaround is working now? Sounds a bit like a bug... formatting got itself confused.  
Is the page content heavy!?


author: John Bottiger
body: It seems to be working--the workaround that is.

I figured since the content is only a page and maybe 2-3 lines on page 2, it's better than potentially waiting for an answer as everyone's apparently busy (which is understandable, no worries).

Thanks again.


author: Andy - PTC Redundant
body: Irritating to have to do the workaround. :o( Better than nothing. Good luck with it!!
Confluence - Remove/Hide Page Status option
Asked by Rob B:

Hi,

Is there a way to remove/hide the page status icon in the top left corner of a page. We dont want users to see who 'last viewed' that page.

Thanks

Rob


Answers:
author: Shannon S
body: Hello Robert,

Thank you for contacting us.

You can use javascript if you are familiar with it in order to remove that icon.

If you can let us know what version of Confluence you're on and which icon you're referring to? I assume you mean the one you see when another person is editing the page?

Regards,

Shannon


Tags: confluence-server

server
an I delete several users at th same time? The standard user managemanent allows only one by one.
Asked by Thomas Fellner:

I need a way to delte many users at the same time. Preferably by selection (e.g. last login date)


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi [@Thomas Fellner](/t5/user/viewprofilepage/user-id/3364265) ,

You can try using [removeUser](https://bobswift.atlassian.net/wiki/spaces/CSOAP/pages/266177968/Actions#Actions-removeUser) action from Bobswift [Confluence Command Line Interface](https://bobswift.atlassian.net/wiki/spaces/CSOAP/pages/91881488/User%27s+Guide) app.

Or [Delegated Group Management](https://marketplace.atlassian.com/search?query=wittified+delegated+group+management) is coming up with this feature in the upcoming release.

Hope one of these options works for you!

Thanks

Sireesha

comments: author: ka_yuu
body: [Confluence Command Line Interface](https://bobswift.atlassian.net/wiki/display/CSOAP) **removeUser** action together with **runFromSql** or**runFromCsv**

**Ref: <https://community.atlassian.com/t5/Confluence-questions/Bulk-remove-users-from-Confluence/qaq-p/385352>**


Tags: confluence-server

server
Confluence upgrade to 6.14.3
Asked by Sudharsan Gopalakrishnan:

HI,

I am upgrading confluence from 6.10.1 to 6.14.3. As per atlassian guidelines , i downloaded the upgrade file and installed it. I ran sudo /. (setup file ) and then i got click"U" for upgrade option. Then i got " your confluence is being upgraded" message . After that i cant see any status whether its completed or not. Please help me how to check the status


Answers:
author: Shankar Asam {Appfire}
body: Hi,

I hope you have followed the instructions given in this link;

<https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>

The wizard will shut down your Confluence instance and proceed with the upgrade. Once complete, it will restart Confluence and you can then launch Confluence in your browser to confirm the upgrade was successful.  

Depending on the size of your instance and the number of upgrade tasks to be run, this step may take a few minutes or several hours.

thanks

Shankar


Tags: upgrade
Linchpin User list API
Asked by Parvaneh Zand:

Hi :)

I'm looking for an api... I want to get all users list (about 800 users) with their phone numbers-(not all of their profile fields).  
I've visited REST APIs of LUP, but I don't know how to select more than one field.

I tried this for userlist:

/rest/api/group/groupname/member

and this one for phone numbers:

/rest/cup/1.0/fields/{fieldKey}


Answers:
author: me
body: Hi [@Parvaneh Zand](/t5/user/viewprofilepage/user-id/2797120)

if using rest api you may encounter some issues, here is two alternative way that you do this:

1-install [this macro](https://marketplace.atlassian.com/apps/29106/user-profiles-for-confluence?hosting=datacenter&tab=overview), then you can access this list from "people directory" and filter it just show "username" and "phone".

2-try to add "Customized user list" macro on a page and configure to only show "username" and "phone" as columns.

Enjoy :)


Tags: api

linchpin

server

user
Can Confluence spaces use Italian?
Asked by Dimitris Chatzoglou:

We plan to start using JIRA service desk (cloud version) and we are very much interested to add Confluence spaces for knowledgebase.

The plan is to add different projects for different county as we are a federation and work in 45 countries. One of the countries is Italy and we would like to know if Italians can be used for the their confluence space and not the English language.


Answers:
author: Shannon S
body: Hello Dimitris,

Welcome to Atlassian Community. It's nice to meet you!

Italian is available [as one of the available languages in Cloud](https://confluence.atlassian.com/cloud/languages-744721667.html).

You can set the language for the entire site, or individual users. See below on how to do that:

* [Set the Default Language](https://confluence.atlassian.com/cloud/set-the-default-language-873871361.html)

I want to clarify something since you asked if spaces can be set to Italian. If you are asking if individual spaces can be set to different languages, then the answer is no. You have to set all of Confluence for global users or individual users. If you want a space to be in Italian then the pages can be written in Italian, but the buttons and menus will be whatever language you set the global instance to.

I hope that clarifies things but do let me know if you have any questions.

Regards,

Shannon


Tags: cloud

confluence-cloud

jira-service-desk
In the Workflow. Can be send an email notification to all reviewers
Asked by Ho?ng Nguy?n:

1. Is it possible to send an email notification to all reviewers when one of the approvers approves or rejects the page?

2. Is it possible to receive an email notification when you have been assigned as a reviewer?

3. Is it possible to lock the page for editing (with exception of admins) when a page is in the "approved" state?


Answers:
author: Elliot Sloman
body: Assuming you mean Comala workflows.

1. Yes it is. You want to use triggers and the {send-email} macro. See example below.
2. This is default behavior for Comala workflows already. See: <https://wiki.comalatech.com/display/CWL/Notifications>
3. You'll want to use a trigger to trigger on an event and you can use the {set-restrictions} macro to set the restrictions. See example below.

**Further reading and examples**

Comala events: <https://wiki.comalatech.com/display/CWL/Events>

Trigger events: <https://wiki.comalatech.com/display/CWL/Triggers>

Set restriction macros: <https://wiki.comalatech.com/display/CWL/set-restrictions+macro>

Send email macro: <https://wiki.comalatech.com/display/CWL/send-email+macro>

**Example for 1**

User can be multiple users, a group, etc.

    {trigger:pageapproved|approval=Review|partial=true}
        {send-email:user=@user@|subject=Document approved}
            Thank you for approving @page@!
        {send-email}
    {trigger}

**Example for 3**

```
{trigger:pageapproved|state=Closed}
    {set-restrictions:type=edit|group=group-who-can-edit}
{trigger}
```

comments: author: Ho?ng Nguy?n
body: Thanks for you reply

I tried, but it not working. I don't know how to do


author: Elliot Sloman
body: These are purely examples. Maybe post your workflow so we can have a look?


author: Ho?ng Nguy?n
body: Section 1.3: I have completed.  
Section 2: When I assign to myself, I did not receive email notification.  
Is there a way for me to receive notifications when I assign myself?
how can I delete in confluece?
Asked by Sabine Nordt:

There are several dafault Projects and Team members I would like to delete as they irritate the actual Team . How can I do that?


Answers:
author: Nic Brough -Adaptavist-
body: What do you mean by "default"? Are they automatically added to new spaces? Or do you mean you just want to get rid of a load of groups and people?


author: Ollie Guan
body: Hi [@Sabine Nordt](/t5/user/viewprofilepage/user-id/3362735) ,

If you want to prevent some users from accessing a particular space, you should modify the space permissions.

![pp.png](https://community.atlassian.com/t5/image/serverpage/image-id/58072i28D659A0662021C6/image-size/large?v=v2&px=999 "pp.png")
edit page
Asked by Tatiana:

is it possible to open one page from the space for editing, and put a limit on editing on all the others?


Answers:
author: Ollie Guan
body: Hi [@Tatiana](/t5/user/viewprofilepage/user-id/3333353) ,

This function can be achieved through page permission restrictions.

[Add or Remove Page Restrictions](https://confluence.atlassian.com/confcloud/add-or-remove-page-restrictions-724764891.html)

comments: author: Tatiana
body: thank you Ollie, I need a group of users to be able to edit only one page out of all the space. The group has a limit on editing in space and I can't allow one page to be edited. But if I allow editing in space, then the group will be able to edit all other pages and I need to close each page for editing ( because editing inheritance does not occur) . there are many pages in the space. is there any way around this scheme?


author: Ollie Guan
body: Put this special page in the root directory of the space and set the access rights separately.

Just like this:

---Allow special group editing pages

---Other pages?set restrictions?
blog: 2019 is a heading, but can I also have months as a sub-heading?
Asked by Chuck Han:

Currently, I see:

2019

_Blog post #2

_Blog post #1

Can I see:

2019

_June

__Blog post #2

_May

__Blog post #1

If those are the months that the blog posts were created?


Answers:
author: Shannon S
body: Hello Chuck,

Thank you for contacting us.

I believe it used to be possible to sort this way, but if you're on the new editor in Cloud, then it's only by year. Thankfully, we do have a feature request to change this below:

* [CONFCLOUD-56845](https://jira.atlassian.com/browse/CONFCLOUD-56845) *Option to Separate Blog Posts by Date*

If you vote on the request above, you'll automatically be added to the list of watchers.

Let me know if you have any questions about that.

Regards,

Shannon
Jira Cloud "Connect a Confluence space" to Confluence Server
Asked by Rodney Cowled:

**Context:**

We're rolling out Confluence server \& we have an existing Jira cloud instance.

We also have a confluence cloud instance (soon to be shut down)

**Issue:**

In our jira projects we're presented the option to

#### "Connect this project to a Confluence space to use pages" {#toc-hId--714446564}

When we click the button below (Connect a space)

The pop-up window displays a list of Confluence spaces from our existing confluence cloud instance but not our new confluence server.

We have application links in place and are able to create jira items from confluence server using the build in in functionality.

Is this not possible or am I just missing something?


Answers:
author: Shannon S
body: Hello Rodney,

Welcome to Atlassian Community. It's nice to have you.

In this case, it's difficult to solve without being able to see the server logs, but I see that you were able to raise a support ticket. That will be really helpful for us to solve the issue.

Can you please follow-up here once the issue is resolved and let us know what it was? it will help other users in the future, should they have the same issue.

Regards,

Shannon

comments: author: Rodney Cowled
body: Short answer: This functionality (Jira Pages/connect a space) doesn't exist between Jira cloud \& Confluence server.

It is only possible between Jira cloud \& Confluence cloud.


author: Shannon S
body: Rodney,

Thank you for following up on that! I've read through the case and I just want to say thank you for taking the time to provide your feedback to us.

Take care, and have a pleasant rest of your week.

Regards,

Shannon


Tags: confluence-cloud

jira

jira-cloud
Error setting up postgresql database (Import failed - Error executing update for SQL Statement)
Asked by Kuan Yong Wong:

At the setup restore progress page, an error message appeared:

Import failed. Check your server logs for more information. com.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with plugin Confluence Create Content Plugin(com.atlassian.confluence.plugins.confluence-create-content-plugin) #9.1.4 (table AO_54C900_C_TEMPLATE_REF):Error executing update for SQL statement 'CREATE TABLE "AO_54C900_C_TEMPLATE_REF" ( "CB_INDEX_PARENTID" INTEGER, "CB_PARENTID" INTEGER, "ID" SERIAL, "NAME" VARCHAR(255), "PARENT_ID" INTEGER, "PLUGIN_CLONE" BOOLEAN, "PLUGIN_MODULE_KEY" VARCHAR(255), "TEMPLATE_ID" BIGINT, "UUID" VARCHAR(255), )'

I am trying to set up confluence 6.14.1 as a new installation migrating from a trial database.


Answers:
author: Diego
body: Hello there!  
So Kuan, I have seen this error previously and there are a few things we can check to fix it.   
First, make sure that you are ++*restoring the backup into a compatible Confluence version*++ . Ideally, a site backup is restored into an instance with the ++*same version*++ as the origin instance.   
Also check that your ++*database version is compatible*++ with your Confluence version and that all permissions are correct. My guess is that you are using MySQL for this setup. With this in mind, you can take a look here:

* [*++**Database Setup For MySQL**++*](https://confluence.atlassian.com/doc/database-setup-for-mysql-128747.html)

If you are not using MySQL, you can select your version here:

* ***++[Database Configuration](https://confluence.atlassian.com/doc/database-configuration-159764.html)++***

I am suggesting you to look into your database setup and permissions due to the fact that the other case which I dealt with was solved by restoring the database to a previous point in time. This indicates that there was some problem with the database setup.   
Be sure to have a compatible database driver as well. You can get them here:

* ***++[Database JDBC Drivers](https://confluence.atlassian.com/doc/database-jdbc-drivers-171742.html)++***

Our next steps are:

* Check database version
* Check origin Confluence version
* Check database drivers

<br />

Let us hear from you Kuan! Looking forward to your reply.
We will ask for confluence startup error support.
Asked by ???:

Confluence today has an error.

The error message is shown below.

We will ask for support.

Thank you.

2019-06-19 10:18:37,614 ERROR \[localhost-startStop-1\] \[ContainerBase.\[Standalone\].\[localhost\].\[/\]\] log Exception sending context destroyed event to listener instance of class \[com.atlassian.confluence.plugin.PluginFrameworkContextListener\]  
java.lang.NullPointerException  
at com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)  
at com.atlassian.confluence.plugin.PluginFrameworkContextListener.getPluginSystemLifecycle(PluginFrameworkContextListener.java:187)  
at com.atlassian.confluence.plugin.PluginFrameworkContextListener.contextDestroyed(PluginFrameworkContextListener.java:142)  
at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:4690)  
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5331)  
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:257)  
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:187)  
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1429)  
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1419)  
at java.util.concurrent.FutureTask.run(FutureTask.java:266)  
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)  
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)  
at java.lang.Thread.run(Thread.java:748)  
2019-06-19 10:18:37,632 INFO \[localhost-startStop-1\] \[com.atlassian.confluence.lifecycle\] contextDestroyed Stopping Confluence


Answers:
author: Fabian Lim
body: Hi Gabia,

I found this KB article that may resolve your issues: <https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-unable-to-clean-the-cache-directory-error-251005962.html>

Regards
how do i find out who created a user?
Asked by Debbie:

I need to find out which administrator created a user? I have run reports and it does not tell me.

We use the cloud version


Answers:
author: Shannon S
body: Hello Debbie,

Thank you for contacting us. I assume you are referring to the Audit Log when you mention the reports, but here it will only say that the user was added by **System**.

If you contact the [Cloud Support Team](http://support.atlassian.com/contact), they'll be able to check the server logs and tell you exactly who added the user.

Let me know if you have any trouble with that!

Regards,

Shannon
Are site-admins able to see who are system-administrators?
Asked by James Tam:

I'm trying to use system-administrator features such as User Macros; however, I am a site-admin. My boss, who set up the Atlassian products for our company, is also apparently not under the system-administrators group. The group is not visible, though if I try to add a new group called that, it will say it exists already. I check my boss's group list and see he is not under the system-administrators group, and he couldn't add himself to it.

Anywhere else I can start here?

Thanks!


Answers:
author: Shannon S
body: Hello James,

Welcome to Atlassian Community. It's great to have you!

From the sounds of things, you might be on Confluence Cloud instead of Confluence Server. User Macros are only a feature of Confluence Server. On Server, you can set a user to be System Administrator. On Cloud, System Administrator rights are reserved for Atlassian.

Can you confirm that?

For more information on the differences between Cloud and Server, have a look here:

* [Functional Differences in Confluence Cloud](https://confluence.atlassian.com/confcloud/functional-differences-in-confluence-cloud-734070955.html)

Even though User Macros are not possible in Cloud, you could let us know what you're trying to do and we can tell you if there's an add-on or workaround for that.

Let me know if you have any questions!

Regards,

Shannon
How to create anchor links via Fabric editor?
Asked by Anthony Baker:

Hey Folks,

I've long been using Confluence and the TInyMCE editor, but our team recently had a stint using Dropbox Paper and I'm now moving back. Have decided to utilize the new Fabric editor and, for the most part, am very happy.

One issue I'm trying to sort out is how anchors are handled. In the TinyMCE editor, you could get the anchor link when mousing over a header and just paste that somewhere and it worked. In the new experience, I don't see these.

Do anchors work within Fabric and, if so, how do I create these?

I'm using the cloud-based version of Confluence.

Thanks in advance!


Answers:
author: James Dellow
body: This is the [current status of creating anchor links](https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html#ConfluenceCloudEditorRoadmap-Anchors) in the new editor.

At the time of writing it is marked as "coming soon" but they do offer some work arounds.
How do I remove items from my Saved For Later page?
Asked by David Knight:

I have several links in my Saved For later page where the confluence page has been deleted. When I click on the star nothing happens. How do I get rid of those links?


Answers:
author: Daniel Wong
body: Hi David,

If you click on the dead links in your 'Saved For Later' page, you should be taken to the Confluence Space that the page used to belong to. It is likely that the deleted page is still stored in that space's Trash.

If you have Confluence Space Administrator rights, you can go to the 'Trash' section and purge the relevant deleted pages. You can do this by going to **Space Settings** \> **Content Tools** \> **Trash** \> **Purge** specific page or **Purge All**.

Once the page is purged, it should disappear from your 'Saved For Later' page.

comments: author: Pam Fick-Gerster
body: Is there an Atlassian bug for this? It should still allow to unselect Save For Later.


author: james.stables
body: Hello, Thanks for the help so far,

I also can't get my head around this. When I simply click the Save For Later star, it goes from solid to empty indicating that I have Unsaved that page.

When I go to my Save For Later page, I still see the page as saved.

Is this a bug or just a design flaw?

I can't work it out. Seems like a simple action.


author: vstanaszek
body: Someone at my org just reported the same problem. Is there any alternate way to remove starred pages from the Saved for Later list, other than the ways already listed here? Clickinh on the star next to the Page's title in the list, clicking on the star on the page itself and purging deleted pages from a space have all been tried, with no success.