youngmon/atlassian-qna huggingface dataset:
Does anyone know how I can contact a representative by phone?
Asked by sofia.tchitacov:

I'd like to speak to a representative by phone to help answer some questions but can't find a number or even an email. Does anyone know how I can reach someone? it's to review pricing and certain features.


Answers:
author: Brant Schroeder
body: [@sofia.tchitacov](/t5/user/viewprofilepage/user-id/5016745) Welcome to the Atlassian community

I would assume that Trello support is like other Atlassian support tiers and you would need Enterprise support to request a phone call. This is done in the support system on the issue that you submitted.

I would suggest that you submit a support issue on this page and see if someone would be able to reach out and discuss your questions with them. <https://trello.com/en/contact#/>

You can also post questions here and the community could do our best to answer them.

comments: author: Brittany Joiner
body: This is correct!


author: Ava Hill
body: There is no option at the above link for billing issues. I was charged an annual fee on a free account.


author: Brittany Joiner
body: [@Ava Hill](/t5/user/viewprofilepage/user-id/5450154) do you see any of these options?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/311606iB56A307C332709DA/image-size/large?v=v2&px=999 "image.png")
Billing
Asked by Andrew Benner:

Hello,

My company is using Trello as our Daily Task list for our employees. We are finding that we will need Premium for 3 users and Standard for 4 users.

From our searching, it seemed like we be billed all on the same level and not different levels of access. So for examples ideally we would pay 3 Premium ($10), and 4 Standard ($5) for a total of : $50 a monthly but from what I'm understanding, we have to pay $70 monthly because that is the "plan" we selected. Is that true or can have different users at different monthly plans like I would prefer?

Thanks,

Andrew


Answers:
author: Brittany Joiner
body: [@Andrew](/t5/user/viewprofilepage/user-id/5016672) pricing is by workspace. So you could have one workspace with premium features and 3 users, and one workspace was standard users. You'd just need to split them out by workspaces, and it's more about the boards that need those features and splitting those boards into the workspaces that need those features.


Tags: billing
Send parameters in HTTP requests (butler automation)
Asked by frcol:

Is it possible to send a "Field" as parameter in HTTP Request?


Answers:
author: milynnus
body: [@frcol](/t5/user/viewprofilepage/user-id/5016631)

Here's Trello http request page <https://support.atlassian.com/trello/docs/issuing-http-requests/>

You define it in the payload and your can call 3rd party services endpoints


author: frcol
body: Or is there another way to call a URL (API) sending a Field?
Why can't I attach a file to a board that I am an admin on?
Asked by Nina Medlock:

I am trying to add an attachment to a card on a board that is in our workplace, I am an admin on, and I keep getting the below error. Included here are other relevant screenshots.

**\*\*EDIT:** This error only occurs when I try to drag and drop a file into a card. I had success attaching by using the card's "Attachment" button.**\*\***

![2022-08-25_10-42-26.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/212836iD7A2C594552C8796/image-size/large?v=v2&px=999 "2022-08-25_10-42-26.jpg")![2022-08-25_10-51-59.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/212842i785212FA3FD1CF46/image-size/large?v=v2&px=999 "2022-08-25_10-51-59.jpg")![temp.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/212841iEA06C659A1408B65/image-size/large?v=v2&px=999 "temp.jpg")


Answers:
author: ManuR
body: Hi [@Nina Medlock](/t5/user/viewprofilepage/user-id/4064830) ,

I'm Manu from the Trello support team here to help!

I checked your account and noticed you were an Enterprise user so it could be that your Enterprise doesn't allow a specific method of attachments to the boards (only if they are part of an Enterprise workspace).

Are you encountering these issues on all your boards or just the boards that are associated with your Enterprise workspace on your side?

If it's on all your boards, would you be OK creating a ticket with us via <https://trello.com/contact> so we can have a closer look at it?

Cheers,   
Manu \| The Trello Team
How to make maven artifact sharing find maven artifacts
Asked by dan carter:

Hello,

I have a maven multimodule build. I have checked 'enable maven artifact sharing' on my plan configuration, but on the artifacts page from my build job it says "No maven artifacts have been produced for this Job"

What do i need to do to make bamboo see the maven artifacts produced by the build?

On the confluence site it says "If a Job needs to deploy an artifact (i.e. produce the artifact), mark the artifact as shared in the relevant artifact definition."

Should the artifact definition appear automatically, or do i need to define it?

If i need to define it what should it point at, the pom.xml, the project directory, the build directoty, the built jar in the build directory, the built jar in the local maven repo?


Answers:
author: Michael Reardon
body: I'm having the same problem. I've defined the bamboo-artifact-sharing-maven-plugin on a simple project to share the produced artifacts on a downstream stage. When running the maven task in debug (-X) I can see that the bamboo-artifact-sharing-maven-plugin is invoked after the test phase, but the job still says: "No maven artifacts have been produced for this Job". I also notice the following log output at the end of the "share" goal.

|----------------------|---------------------------------------|
| 03-Apr-2012 01:18:02 | \[DEBUG\] bamboo.baseURL='null'       |
| 03-Apr-2012 01:18:02 | \[DEBUG\] bamboo.planResultKey='null' |
| 03-Apr-2012 01:18:02 | \[DEBUG\] bamboo.jobKey='null'        |
| 03-Apr-2012 01:18:02 | \[DEBUG\] bamboo.token='null'         |

Also the docs say: "Artifact sharing is configured differently when using Maven 2 or 3 as a builder for your jobs." How is it different?

comments: author: groomsy
body: Seeing this exact same problem. I'm using Maven 3. This is driving me nuts.


author: James Dumay
body: You need to define the bamboo-artifact-sharing-maven-plugin in both the project that is producing and consuming the artifact. Bamboo uses this plugin to figure out what artifacts are produced by Maven so that it can redirect their deployment repository to Bamboo and create Bamboo Artifacts for the produced Maven artifacts.

comments: author: ishabtay
body: That doesn't explain "No maven artifacts have been produced for this Job".


author: dan carter
body: Also, does the maven build plugin "bamboo-artifact-sharing-maven-plugin" need adding to the pom that is producing the artifact or the one consuming the artifact?
Ondemand Bamboo and Maven
Asked by Ryan Kruse:

Is there a maven repository included in OnDemand or do we have to host that on our own?


Answers:
author: SimonS
body: Hi Ryan,

At the moment, Bamboo OnDemand can only work with the included SVN repository - it can't build from any external sources such as a maven repository.

This is something we want to add though - please see <https://studio.atlassian.com/browse/JST-2305> and add a vote/comment.

-Simon


Tags: cloud

maven
Bamboo 3.3.x - Every plan/stage/job create says it already exists.
Asked by Steve Sawyer:

If I try to create a stage, a job, or a task, I get the messagealready exists. in red. If I hit Cancel, I see it created it. For instance, I go to a Plan, Stages, Create Job. I put in sfsfsfs as Job Name, then DFDFDFD as Job Key, check Enabled, and click Create Job. It says The name already exists in this Plan and The key already exists in this Plan. in red. I can change the names to something else and click Create Job, but it will continue to keep saying the name \& key already exist in the Plan. Then I hit Cancel, refresh Stages and every one of them now appears. I don't feel like I can trust the jobs I am creating as a result. What is going on?

I uninstalled 3.3, removed the bamboo home, and the bamboo install dir, and even removed JRE6. Rebooted, installed JRE7, installed Bamboo 3.3.3, configured it for LDAP, logged in as an admin, tried creating a Plan and the same thing happened - This project name already exists./This project key is already used. If I change the values, it keeps saying it. When I cancel out, I see all of them created.


Answers:
author: Steve Sawyer
body: I opened up a support ticket a couple hours before I posted this on Atlassian Answers. It's still not assigned, it's <https://support.atlassian.com/browse/BSP-6038>

So anyways, I had a thought. What if it's my browser that's causing this oddness? So I vpn'd to work, tried to make any stage in any plan but this time I used IE9 instead of Chrome, and instead of Chrome saying "A Stage with this name already exists.", it spins for \~30 seconds and IE says "**An unexpected error has occurred**". I can open up Chrome, try it right now and it says the "stage with this name already exists" error message, while IE does the "unexpected error", simultaneously.


author: James Dumay
body: Get in touch with [Atlassian Support](support.atlassian.com) about this issue as this sounds like a serious issue with your Bamboo server. They can help you get this sorted out ASAP.

comments: author: Steve Sawyer
body: So with Atlassian's help, we've tried about 150 things, none of them successful. We were on 3.3, 3.3.3 does the same behavior. We wiped the server, started over with 3.4 with all defaults and so far it's working. I'm wiping bamboo-home out and setting it up again with our preferred settings, and testing it again. We'll see.


author: Steve Sawyer
body: Alright, it broke again and I traced my steps backwards until i found the apparently offending change - setting the port to 80 in wrapper.conf.

Reading up, do I need to configure Bamboo to use the jetty.xml if i want to go away from port 8085? I saw the port in wrapper.conf and thought I could just change that (and it seemed to work at first).
Stopping Bamboo on Windows server
Asked by Kirsty Pollock:

I have Bamboo standalone installed, running as a service on Windows Server 2008 R2 Standard.

I am doing an upgrade (zip file), and need to stop Bamboo. I have stopped the service, but I still can't extract any files to the correct folders - I assume because something is still running.

The "StopBamboo.bat" script does not work (never has), and I can't find anything in the docs as to HOW to stop Bamboo...

Any hints appreciated


Answers:
author: Kirsty Pollock
body: In the end, I disabled the service and rebooted tha machine... and used the msi.


author: Przemek Bruski
body: If you have an antivirus program running, can you try stopping it?

In process manager, can you see any java processes that look like might be Bamboo? You could try killing them manually. If that works, please get back to us and we'll see if it can be fixed.

comments: author: Kirsty Pollock
body: Already looked in Task manager, there is nothing obvious...


author: Kirsty Pollock
body: only Java process running is the update scheduler...


author: Przemek Bruski
body: What about the antivir? Which files/directories cannot be updated? Maybe the user under which the service runs altered some file permissions?
How to disable build queue duration adding to actual build duration in graph?
Asked by Joshua Woods:

Hi,

I found some spikes in the "Build Duration" graph for some of my build plans. I discovered that Bamboo is adding the time a plan is queued to the build time for the graph. Does anyone know a way to have the graph only show the actual build time?

We were hoping to use the graph for detecting build time increases, due to changes by developers. We could throw more build agents at the problem and run multiple plans at the same time, but that won't completely solve the problem.

Bamboo version: 3.3.2

Thanks,  
Josh


Answers:
author: Ben Kunkel
body: This is currently an open issue with Atlassian:

<https://jira.atlassian.com/browse/BAM-10938>

I added a few comments because I find this behavior rather problematic from time to time.


author: Dennis Ryan
body: I noticed the same thing the other day! I don't remember this in previous versions. Including queue time in the build duration seems like incorrect behavior to me.


author: Dennis Ryan
body: I noticed the same thing the other day! I don't remember this in previous versions. Including queue time in the build duration seems like incorrect behavior to me.
Bamboo remote agent : AIX
Asked by Andrei [errno]:

does anyone run Bamboo remote agents in AIX? do you have any pointers on setting it up? mostly I am wondering if IBM JDK 1.6 might give us problems or is it something else.  

thanks


Answers:
author: Bob Swift (personal)
body: I successfully ran Bamboo agent on IBM i (on Power) with IBM JDK in PASE/AIX environment a couple of years ago. No significant issues. Don't have any projects that need that now, so it is not active anymore.

comments: author: Rafal Habrat
body: Bob,

We are running into the following exception when attempting to start the agent with IBM's JDK on AIX. Do you recall what version of Bamboo you were on when you had the agent running on AIX?

```
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'processService' defined in class path resource [applicationContextCommon.xml]: Instantiation of bean failed; nested exception is java.lang.NoSuchFieldError: java/util/concurrent/TimeUnit.HOURSCaused by: java.lang.NoSuchFieldError: java/util/concurrent/TimeUnit.HOURS	at com.atlassian.bamboo.process.ProcessServiceImpl.<clinit>(ProcessServiceImpl.java:37)	at java.lang.J9VMInternals.initializeImpl(Native Method)	at java.lang.J9VMInternals.initialize(J9VMInternals.java:196)	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)	at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:67)	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)	at java.lang.reflect.Constructor.newInstance(Constructor.java:522)
```


author: Przemek Bruski
body: This looks like a problem with Java 1.5 - make sure you are indeed running it on 1.6 .


author: Rafal Habrat
body: Thanks Przemek - we'll look into that


author: Bob Swift (personal)
body: It was bamboo 2.1.1 using JAVA 1.5. I think we continued to run it up to bamboo 2.5.


author: Rafal Habrat
body: Thanks Guys for all your input - we have now confirmed that it was a JDK version problem. We are now successfully runing the agent on AIX using IBM's JDK 6...


author: James Dumay
body: Officially AIX and the IBM JDK is unsupported. We haven't tested on this combination before so it may or may not work - best give it a go and report back here :)

comments: author: vishwas gautam
body: Hi [@James Dumay](/t5/user/viewprofilepage/user-id/781584) I was able to install the remote agent. But it stops after each build and I am unable to restart using bamboo-agent.sh script. I am using version 5.13.1. Please help me .  
Thanks


Tags: remote-agent
Creating bamboo elastic agent inside Amazon virtual private cloud
Asked by Shailesh Tiwari:

Is it possible to create bamboo ealstic agent inside Amazon virtual private cloud?

I went through the docuemntations but didn't see any deatils.

Thanks


Answers:
author: James Dumay
body: VPC support will be available in Bamboo 4.3 (due out next week).


author: Igor Lobanov
body: There's a workaround described in this question:

<https://answers.atlassian.com/questions/94928/elastic-build-agents-in-amazon-virtual-private-cloud>


author: Przemek Bruski
body: Unfortunately, Bamboo does not support launching instances into VPCs at the moment. I've opened an [improvement request](https://jira.atlassian.com/browse/BAM-10364) for that.
How to setup a Bamboo Elastic Agent AMI
Asked by Stephen Bartlett:

Having following the instructions on creating a custom Elastic Image, I have a question regarding Bamboo prerequisites.

I have installed the Bamboo prerequisites packages as document on this page

<http://confluence.atlassian.com/display/BAMBOO/Creating+a+Custom+Elastic+Image>

The following package makes reference to Java class files are are \*not\* located on the Image. In particular the shell script require a Java class: ElasticAgentBootstrap.class

```
wget https://maven.atlassian.com/content/repositories/atlassian-public/com/atlassian/bamboo/atlassian-bamboo-elastic-image/1.0/atlassian-bamboo-elastic-image-1.0.zipmkdir /opt/bamboo-elastic-agenttar xzC /opt/bamboo-elastic-agent -f atlassian-bamboo-elastic-image.zip
```

```

```

```
How do I get the ElasticAgentBootstrap class on the image??
```

<br />


Answers:
author: Przemek Bruski
body: An installer for elastic images has been created and is included with Bamboo 3.4, which should be available within a week.

If you want to get the assembly for Bamboo 3.3, please follow the archived instructions (have a look at section 5.3 ) : <http://confluence.atlassian.com/pages/viewpage.action?pageId=269979725>

comments: author: Stephen Bartlett
body: That is great news! Would you know if the installer will support a debian OS?


author: Przemek Bruski
body: It will work on Debian. It will install an up to date agent assembly on an instance and create the relevant directories. You willl still need to hook it up to the startup scripts.


author: Przemek Bruski
body: An installer for elastic images has been created and is included with Bamboo 3.4, which should be available within a week. This will make instance setup process considerably simpler.

If you want to get the assembly for Bamboo 3.3, please follow the archived instructions (have a look at section 5.3 ) : <http://confluence.atlassian.com/pages/viewpage.action?pageId=269979725>


author: Stephen Bartlett
body: Ideally, an installer for creating an Elastic Image would be great. Anyone know if this is in the roadmap?
Change the shell for inline script?
Asked by Brent Villalobos:

By default, the shell envrionment for an inline script is bash on Linux. Is it possible to change it (or have the option to change it) to something else like tcsh?


Answers:
author: James Dumay
body: By default Bamboo will try to use the shell located at /bin/sh. Currently there is no way to override what shell Bamboo will use without changing the machines default shell via the /bin/sh symlink.

I have [opened up a new feature request](https://jira.atlassian.com/browse/BAM-10320) so that users can change the shell used by the Script Task. Please vote for this issue if this is something you want changed.
Help Creating a Custom Elastic Image for onDemand Bamboo
Asked by Chris:

I release this might be an EC2 issue, but asking here just in case since this is an Atlassian image.

I'm following the details from <http://confluence.atlassian.com/display/BAMBOO/Creating+a+Custom+Elastic+Image>

I am trying to use the [3.0.4 image](https://maven.atlassian.com/content/repositories/atlassian-public/com/atlassian/bamboo/atlassian-bamboo/3.0.4-studio-4/) as a base so I can upgrade it to PHP 5.3.x since it uses PHP 5.2.6, but I'm having problems starting the instance. It keeps going from pending to terminated (sometimes during refreshing I see it running briefly)

```
ec2-run-instances ami-0671896f -k my_keypair
```

In the AWS console the State Transition Reason is: Client.InstanceInitiatedShutdown: Instance initiated shutdown

I also tried starting the instance from AWS console using their AMI wizard to the same result.

Here is the system log where it doesnt like ssh setup (or lack of):

```
2011-12-02 20:21:08 (7.48 MB/s) - `ec2-ami-tools.noarch.rpm' saved [172568/172568]ec2: Retreived ec2-ami-tools from S3	package ec2-ami-tools-1.4-0.2.noarch is already installedec2: Preparing...                ##################################################ec2: ec2-ami-tools already up to dateec2: -----BEGIN SSH HOST KEY FINGERPRINTS-----ec2: 2048 11:{key_string_here}:64 /etc/ssh/ssh_host_key.pubec2: 2048 99:{key_string_here}:a0 /etc/ssh/ssh_host_rsa_key.pub/etc/ssh/ssh_host_dsa_key.pub: No such file or directoryec2: -----END SSH HOST KEY FINGERPRINTS-----This instance will be shut down immediately.
```

I edited out the key string above

Any ideas/pointers?

Is the onDemand Bamboo image different from ami-0671896f?


Answers:
author: Przemek Bruski
body: Instances based on Bamboo images shut down if they are run outside of Bamboo. That's what causes the shutdown, not the ssh errors. Just run that image from Bamboo and everything should work.


author: Chris
body: Does JIRA launch that AMI with any other options that would provide those keys?


author: Michael Knight
body: I can confirm that ami-0671896f is the correct default image for AOD at this time. I'm not sure why you're receiving those key problems though :(


Tags: cloud
Unable to start plan because SVN repository configuration and externals
Asked by Josh Zacharias:

I get the error:
>
> Error encountered while triggering manual build: org.apache.commons.configuration.ConfigurationException: Premature end of file.
>
> Plan '...' did not start
>
I only get this error when I check off "Detect Changes in Externals" option in my SVN 1.6 source repository.

The format of my externals is as follows: \^/project/trunk project

Any ideas how to get around this?


Answers:
author: James Dumay
body: Not entirely sure whats going on here but it looks like a bug. Could you raise a ticket at [support.atlassian.com](http://support.atlassian.com) and provide the full bamboo log? Someone will be working on the ticket ASAP.

comments: author: Josh Zacharias
body: Submitted a ticket, this will be fixed in 3.4
Rest Webservice to create a bamboo plan
Asked by vidhya joshi:

I couldn't find a rest api that would create a bamboo plan. There is one to create a clone but that is not much useful to us . If any body has any information on this please share it. If it is not available then it is a good area for Atlassian team to look into.


Answers:
author: SimonS
body: Hey Vidhya,

We don't have a REST service for creating a plan. We want to add it, but I don't know if/when we'll be able to. Sorry :(

-Simon


Tags: cloud
Who can create or delete projects and plans ?
Asked by Olivier Vandevoorde:

Hi,

I know how to set permissions in Bamboo, but I'm searching for some best practices in division of responsabilities.

In the company I work, we have a developers team and a quality/operations team. I'm member of second one.

One of the things the quality/operations team maintain is the complete build infrastructure : bamboo, nexus, sonar.

On bamboo, for every application a fixed set of plans are created for every project : a continuous integration plan, nightly build plan, a release plan, a deploy plan, a sonar plan. These fit in our continuous delivery process.

The development team can only view and run the first 3 plans. The development team can't create projects and plans. If they want a new plan, e.g. a branch plan they need to ask the qualtiy/opertions team.

Tody the development team asks to have the permission to create plans.

The questions are :

1. Are there reasons why or why not to grant the development team this permission?
2. What are best practices on this topic?
3. Should we deliver a limited user interface (command line) to let them for instance create plans according to predefined rules
4. Plans for branches only have to exist for a limited period of time. Who will delete them when there are obsolete?


Answers:
author: Bob Swift (personal)
body: I can only answer part of the question. If you have a set of plans that need to be generated regularly, the [Bamboo Command Line Interface](https://studio.plugins.atlassian.com/wiki/display/BCLI) **cloneBuild** action can be used to automate cloning template plans that you have configured they way you want into a new or existing project. Similarly, **deleteBuild** or **deleteProject** actions can do cleanup. This requires 2.4.0-SNAPSHOT level or above.