youngmon/atlassian-qna huggingface dataset:
quero excluir minha conta e n?o consigo
Asked by Dirce Lene Oliveira Lima:

Sua conta ? gerenciada

N?o ? poss?vel excluir ou excluir sua conta do Atlassian porque ela ? uma propriedade e ? gerenciada por ela. Entre em contato com o administrador da organiza??o para obter ajuda.

[Saiba mais](https://confluence.atlassian.com/cloud/delete-your-account-976161188.html)

Aparece essa mensagem me ajude


Answers:
author: nn nn
body: Como Faso deletar minha conta


Tags: account
No registration email is sent
Asked by Stepan Zakrevsky:

I am trying to register with \[redacted\] but no email is sent. There is nothing in bounced emails nor in any other queue on my side.


Answers:
author: Andy Heinzer
body: Hi Stepan,

I took a closer look and found that email address was generating a response of

```
554 5.7.1 [internal] recipient address was suppressed due to customer policy
```

within our system on April 1st. But since that time it appears a different warning has been appearing

```
451 Internal resource temporarily unavailable - https://community.mimecast.com/docs/DOC-1369#451 [qDjhCzEPNa2oVVs01C13vQ.us587]
```

I would suggest reaching out to your mail administrator if you are still not receiving these emails. I have checked our own system and currently this address is not on any suppression lists at this time.

Andy


Tags: account
Verification email not received for external email domain
Asked by Khalis Khalili:

Hi jira team,

I have a problem to get my email verification for my external email domain for my organisation.

Ive check on my organisation server end. There's no email triggering or sending from attlassian end.

Do you guys can check on this matter since i urgently need to use jira software for my work.


Answers:
author: Andy Heinzer
body: Hi [@Khalis Khalili](/t5/user/viewprofilepage/user-id/4851979)

I see you also created a support case over in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1761570> where you disclosed the email address in question. I found that address was listed on a suppression list maintained by our Atlassian Cloud services. I have removed that entry from the lists. So you should be able to try again to send these invitations or other emails from our Cloud services to that address again.

Regards,

Andy


Tags: account

verify
How to delete a organization
Asked by Gabriel Bolzani:

En

I accidentally created two organizations in the "atlassian administration". Now I have 2 organizations that I manage, one of which I don't use.  
I would like to delete the wrong organization.

Pt-br

Eu acidentalmente criei duas organiza??es no "atlassian administration". Agora eu tenho 2 organiza??es que gerencio, sendo que uma delas eu n?o uso.  
Eu gostaria de deletar a organiza??o errada.

![Captura de tela 2022-03-28 100703.png](/t5/image/serverpage/image-id/190219i78E2ED20FC2D40F6/image-size/large?v=v2&px=999 "Captura de tela 2022-03-28 100703.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Gabriel Bolzani](/t5/user/viewprofilepage/user-id/4842955) ,

welcome to the Atlassian community!

Unfortunately, you can't delete an organization. There's an open request, currently in progress, to do that <https://jira.atlassian.com/browse/ACCESS-81>

Please, vote and watch it to keep update about progresses.

Hope this helps,

Fabio

comments: author: Monica Magalh?es
body: [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) sabe me dizer se j? ? poss?vel excluir organiza??es?


Tags: account

delete

organization
Plano
Asked by riffel_pj:

Onde posso verificar em que plano estou cadastrado?


Answers:
author: Jack Brickey
body: Supondo que voc? seja um administrador, clique na engrenagem/engrenagem no canto superior direito, que o leva ? se??o de administra??o, selecione cobran?a e, na p?gina de cobran?a, veja gerenciar assinaturas.


Tags: account
Billing address Updation
Asked by embibeaccounts:

Hi,

We need to change billing Address.


Answers:
author: Ste Wright
body: Hi [@embibeaccounts](/t5/user/viewprofilepage/user-id/4839033)

Is this in relation to a subscription you have directly with Atlassian?

If so, you should be able to (as an Org Admin)...

1. Go to <https://admin.atlassian.com/>
2. Select your Organization
3. Choose to *Manage Subscription*of a product
4. From the left-hand menu, select Billing Details
5. Under Billing Contact, press Edit in the box where the Company Address is
6. Edit the address, and press Save

You can also get to (4) from a Jira instance itself...

1. Go to Jira Settings \> Billing
2. Follow step (4) onwards

See these instructions also on [this help page](https://support.atlassian.com/subscriptions-and-billing/docs/update-your-contact-address/).

Ste


Tags: account
Cannot receive verification email for logging in
Asked by nthoang94:

I can't seem to receive verification email after logging into the account at: **\[redacted email address\]**. Could the Atlassian Team check that issue?

After searching for similar issues I also found out that someone else at the sai-digital.com domain complained about the same issue last week. I think there is some issues on Atlassian side with the sai-digital.com domain perhaps?


Answers:
author: nthoang94
body: I have resolved the issue, looks like this was a mistake on my part. Sorry for the inconvenience.


Tags: account

email

verify
licences inaccessible
Asked by DAGAN SOULEIMAN:

I can't access all company licenses in my atlassian account. I am responsible for atlassian tools in my company and I update plugin keys, I only have access to 22 licenses in my space while we have purchased 30.  

<br />

Thanks for your help.


Answers:
author: Alexis Robert
body: Hi [@DAGAN SOULEIMAN](/t5/user/viewprofilepage/user-id/3770834) ,

if you don't see the licence keys, it might be because when you placed the order (with Atlassian or with a reseller) you did not provide the same email address than the one on your Atlassian account.

You should get in touch with your reseller, or Atlassian directly if you have the order forms : <http://getsupport.atlassian.com>

Let me know if this helps,

--Alexis


Tags: account

licence
Atlassian benefit site isn?t reachable
Asked by Piyush A _STR_:

Is that me or for all, the benefits under the certification portal isn't working and hitting with 404 ![1FF32FB5-C2BD-43AF-BABD-A34993AA7004.png](/t5/image/serverpage/image-id/189014i9F76B254D66E897A/image-size/large?v=v2&px=999 "1FF32FB5-C2BD-43AF-BABD-A34993AA7004.png")


Answers:
author: Bastian Stehmann
body: Hi [@Piyush A _STR_](/t5/user/viewprofilepage/user-id/4714586) ,

For me its the same.

I would raise an issue with Atlassian support.

<https://support.atlassian.com/contact>

comments: author: Piyush A _STR_
body: Thanks [@Bastian Stehmann](/t5/user/viewprofilepage/user-id/1186496) . The option on support site aren't reliable though !


author: Bastian Stehmann
body: As it relates to certification, choose "Training and Certification " and then Certification, that would fit best, I think.


Tags: account
changing my visible name
Asked by Miriam Gaudard:

Hey Trello Community !

I have change my name in the atlassian account nevertheless it doesnt not change my pseudo in trello. somehow trello does not allow me to change my pseudo which is seems to be link to my url.

Please help :) ?


Answers:
author: Ste Wright
body: Hi [@Miriam Gaudard](/t5/user/viewprofilepage/user-id/4824357)

Do you mean your username (the @name)?

If so, I believe you can...

1. Go to your User Icon in the top-right
2. Select Profile and Visibility
3. Change your Username to something unique (not taken by any other Trello user globally)
4. Press Save

This appears to still be separate to your Atlassian Account - which does still control your full name on Trello.

Ste


Tags: account
Hi, can I get access to templates without going all this way?
Asked by Joseph Makanda:

Hi, can I get access to templates without going all this way?


Answers:
author: Ste Wright
body: Hi [@Joseph Makanda](/t5/user/viewprofilepage/user-id/4826489)

Can you be more specific about what templates you're looking to access?

Ste


author: Jack Brickey
body: Huh?


Tags: account
Can I schedule a time in future to delete a user account?
Asked by Constance L:

Hi is there a way to schedule a future time to delete an user account instead of deleting it immediately?

If yes, how far can I schedule this deletion event to be happen?


Answers:
author: Fabian Lim
body: Hi [@Constance L](/t5/user/viewprofilepage/user-id/4823906)

We have a similar situation with contractors and the easiest is to just mark their end date in a calendar and have a reminder to deactivate the account. When the date comes you confirm that they are no longer needed and deactivate. You don't want to delete their account as they may be tagged to tickets.

Regards

comments: author: Constance L
body: Hi Fabian, thanks for replying. What do you mean by tagged to tickets?

Also, if we schedule to delete a user, how far ahead can I schedule for this deletion to happen?


Tags: account

delete
What is the best software to manage customer RMA?
Asked by Richard McBride:

Does atlassian have a service where I can manage my company's RMA requests from distributors? etc they send a request, they approve it, we monitor the status of the ticket, receive product, repair product, send back out. Like an active ticketing system etc.

I've read over the Atlassian products but, the nomenclature is leaving me rather confused about if any of these products can do what I need?


Answers:
author: Ste Wright
body: Hi [@Richard McBride](/t5/user/viewprofilepage/user-id/4742623)

Sounds like you might be best to check out...

* [Jira Service Management](https://www.atlassian.com/software/jira/service-management)
* [Jira](https://www.atlassian.com/software/jira)

*** ** * ** ***

Jira Service Management could manage the customer communication - for example...

* Customers can contact you via your request form
* You can have a discussion via the ticket with the customer, and send documents, etc
* You can monitor the status of each ticket, and provide updates when required

There's a good breakdown of features on [this page](https://www.atlassian.com/software/jira/service-management/features/itsm) - some which require certain plan levels (eg. Asset Management), and some which work best with additional products (eg. Knowledge Management).

*** ** * ** ***

Jira might also be required if you want to track internal team tasks - for example...

* Customer requests a fix via Jira Service Management
* Ticket is created
* Automation creates an internal task for an engineer to fix the problem, linked to the ticket
* Once problem is fixed, engineer closes internal task - and an automation rule updates the customer via the ticket

*** ** * ** ***

I'd try these out using the trials - and see what works best for you!

Let us know if you have any other questions :)

Ste


Tags: account
How can i know if my app Doesn't break the host product UI Atlassian market place?
Asked by Yonatan Zlit:

We are developing an integration into Atislan's Market Place and want to make sure that our U.i meets the criteria


Answers:
author: Conrado Maggi
body: Hi [@Yonatan Zlit](/t5/user/viewprofilepage/user-id/4819353)

We are using the official CSS library -\> <https://aui.atlassian.com> perfect integration

comments: author: Yonatan Zlit
body: thank you very much


author: Yonatan Zlit
body: -If I have a mockup page design, there is any way for us to know if we can do it in the best way?   
like someone to consult with?  
[@Conrado Maggi](/t5/user/viewprofilepage/user-id/4795798)   


author: Conrado Maggi
body: As far as I know, the CSS library has many features. Anything you see within Atlassian products can be done with it.

Probably you should consult some front end developer.


Tags: approver

atlassian-marketplace

user-interface
Accidental Access Granted
Asked by SAM H:

Earlier today, a client requested access to JIRA and in error was given full access rather than client access (access was only in place for 60 minutes before disabling the account).

The user informed us that they had access to the wrong area and they could see my internal JIRA boards.

Is there any way to see if the user went into any of the projects etc.?

We have used auditing and it only states last activity 11 March 2022.

I just want to confirm they did not browse any of the project boards.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@SAM H](/t5/user/viewprofilepage/user-id/3992022) ,

unfortunately, JIRA doesn't track views activities performed by a specific user.

Those information can be retrieved just at log level but, on the cloud, you cannot get that files (there's an open request for that <https://jira.atlassian.com/browse/JRACLOUD-46206>).

My suggestion is to ask logs to Atlassian support :

* <https://support.atlassian.com/contact>
* Select Technical problems \& bugs
* Enter your Cloud URL on this page
* complete that form

Hope this helps,

Fabio


Tags: account
why our jira users cannot open tickets ?
Asked by dora:

![WhatsApp Image 2022-03-10 at 11.11.49 AM.jpeg](/t5/image/serverpage/image-id/187455i0630B74BF0E619FA/image-size/large?v=v2&px=999 "WhatsApp Image 2022-03-10 at 11.11.49 AM.jpeg")![WhatsApp Image 2022-03-10 at 11.22.10 AM.jpeg](/t5/image/serverpage/image-id/187456i441DC2C87462B072/image-size/large?v=v2&px=999 "WhatsApp Image 2022-03-10 at 11.22.10 AM.jpeg")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@dora](/t5/user/viewprofilepage/user-id/4803152) ,

welcome to the Atlassian community!

Probably there's some issue at payment level so you should fix it contaction Atlassian through <https://support.atlassian.com/contact/>

Hope this helps,

Fabio
The difference between a link between epic and milestone and setting the epic link in the milestone.
Asked by Zigi Fibert:

I am trying to work out how best to represent the work of my team.  

At the moment I use implemented by links (milestone implement and epic). Sometimes I also set up an epic link in the milestone.  

I don't understand what the epic link does, whether I can use it in Structures and how it is different from setting a link directly.


Answers:
author: Mikel Garcia Bartolome
body: Hey [@Zigi Fibert](/t5/user/viewprofilepage/user-id/3865178)In Jira, **Epic Links** and **issue** **Links** serve different purposes when organizing and tracking work. Here's a breakdown of the differences and how they might be useful in your context:

#### Epic Link {#toc-hId-373639977}

* ++Purpose++: The Epic Link is used to associate standard issues (like tasks or stories) with an Epic. It defines a parent-child relationship where an Epic represents a large body of work, and the linked issues represent smaller, actionable pieces.
* ++Usage in Structures++: The Epic Link can be used in Jira's Structure add-on or hierarchy views, which automatically organize the relationship between Epics and their child issues. When you build a structure in Jira, you can configure it to include Epics and their related issues, and Jira will automatically pull in the issues tied to the Epic via the \*Epic Link\*.
* ++Visual Representation++: In boards and backlogs, issues with an Epic Link are often visually grouped under their Epic, making it easier to track progress.

**Issue Links**

* ++Purpose++: Issue links (like "blocks," "is implemented by," "relates to," etc.) are more flexible and allow you to define a variety of relationships between issues. They don't necessarily define a parent-child relationship; rather, they show how issues are connected.
* ++Usage in Structures++: You can manually include issue links in Jira Structures, but these won't automatically create hierarchies like Epic Links do. You'll need to set up custom rules in Structure to represent these links visually.
* ++Visual Representation++: Issue links don't appear as a hierarchical structure in boards or backlogs unless specifically configured. Instead, they're more like cross-references.

#### Key Differences {#toc-hId--1433814486}

* ++Hierarchy vs. Relationships++: Epic Links establish a hierarchical relationship (Epic \> Story/Task), while issue links are used to define various types of relationships without a strict hierarchy.
* ++Automation++: Jira can automatically group issues by Epic Link in boards, backlogs, and structures, but issue links don't have that built-in automation unless configured manually.

**Using Both in Your Scenario**

You can continue using **Epic Links** to group work under Epics, especially for reporting and progress tracking. If you need to show relationships between milestones or other tasks (like "implemented by"), issue links can provide additional context without affecting the hierarchy.

comments: author: Zigi Fibert
body: Thank you so much. Very clear.  

<br />


Tags: cloud

links
New instance installation DC v/s cloud
Asked by Kruti:

If we are exploring for green field installation (new installation), can we opt for Data center model instead of private cloud? If yes what version would be recommended? If no, which version on cloud.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Kruti](/t5/user/viewprofilepage/user-id/5597294) and welcome,

my suggestion is to install the last long term release available (<https://confluence.atlassian.com/enterprise/long-term-support-releases-948227420.html>). On the cloud side you don't need to choose a specific version because Atlassian will manage application version for you.

Hope this helps,

Fabio

comments: author: Kruti
body: Thank you so much Fabio for your quick support. Its really appreciated.


author: Fabio Racobaldo _Herzum_
body: you're welcome [@Kruti](/t5/user/viewprofilepage/user-id/5597294) . Please mark my answer as accepted if it solved your question


Tags: data-center

jira-data-center
When creating a new sprint, tasks with Done and Reject status are transferred to the new one
Asked by Andrey Ivanov:

Hello! I am completing a sprint, but for some reason all tasks with the Done and Reject status are being transferred to a new sprint, how can I fix this and what is the reason for this?

P.S Jira Cloud


Answers:
author: Nikola Perisic
body: Hi [@Andrey Ivanov](/t5/user/viewprofilepage/user-id/5459964)

What is your board column customization?

comments: author: Andrey Ivanov
body: Hello!  
![columns.png](https://community.atlassian.com/t5/image/serverpage/image-id/348307i421C94A520F43152/image-size/large?v=v2&px=999 "columns.png")


author: Nikola Perisic
body: Your Rejected status is unmapped, it needs to be part of the Done column.


author: Andrey Ivanov
body: Thank you very much, try it


author: Nikola Perisic
body: [@Andrey Ivanov](/t5/user/viewprofilepage/user-id/5459964) Let me know the results.

BR,

Nikola


Tags: cloud

jira-cloud

sprint
Doubts with Issue Linking
Asked by Ganesh R:

Hello All,

Please let me know what is the purpose of linking the issues. I have linked 2 issues and when I comment in one of the issues I thought it should appear in the other issue as well. But it is not appearing.


Answers:
author: Nikola Perisic
body: Hi [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)

Issue linking in Jira is being used to create the dependencies between the issues. For example: Before task B gets in progress, task A needs to be done. Linking issues doesn't necessarily mean reflecting the the changes on the other issue. For this, you would have to create automation rules that will trigger the wanted action.

comments: author: Trudy Claspill
body: Adding to this...

Linking issues is not used only to create "dependencies". Linking issues indicates there is some relationship between the issues. That might be a type of "dependency", or it could be a clone relationship, of a test-and-bug relationship, or any variety of custom relationship that the Jira Administrators want to define.


author: Ganesh R
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) Can I automate the rule where in I can link the issues from different board and when one comments on the linked issue it will also reflect on the other issue's comment section?


author: Trudy Claspill
body: [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)

[@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) already provided the answer to that question on 20 September.


author: Kishan Sharma
body: Hi [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)

You can use linked issues to connect work across teams and projects in Jira. Linked issues help your team surface, understand, and manage dependencies and related work. Refer [this link](https://support.atlassian.com/jira-software-cloud/docs/link-issues/) for documentation.

Adding a comment in an issue that's linked to another won't automatically add a comment to the linked issue since it's not designed to work that way. However, you can set up an Automation rule to get that comment added to the linked issue.

comments: author: Ganesh R
body: where can I create the automation rule


author: Kishan Sharma
body: If your Site admin have allowed project administrators to manage project rules, and if you have project administrator access, then Navigate to **Project Settings \> Automation**

From there you can create automation rule. Refer example rule below -

![comment-on-linked-issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/348333iE45293BD4F030AF2/image-dimensions/370x304?v=v2 "comment-on-linked-issue.png")

Refer [What are Automation Rules](https://support.atlassian.com/cloud-automation/docs/what-are-automation-rules/) for more details around this topic.


author: Kishan Sharma
body: Hi [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790) If the responses were helpful, feel free to mark them as accepted; it can assist other users facing similar questions.


Tags: cloud

jira-cloud

kanban

new-to-jira

new-to-jsm

scrum