youngmon/atlassian-qna huggingface dataset:
PDF export bug
Asked by Jan Guardian:

There is something seriously off when I try to export a Confluence Cloud page to PDF: <https://prnt.sc/10i187e>. Are the lads in Atlassian aware of this?


Answers:
author: Andy Heinzer
body: Hi Jan,

Sorry to hear about this. I believe this is a known bug. Please see [CONFCLOUD-59512](https://jira.atlassian.com/browse/CONFCLOUD-59512) for more details. The suggested workaround is to use the print option within your browser, such as Chrome of Firefox and then if needed try to export/save to PDF from that view. Perhaps that will help in the mean time.

Cheers,

Andy

comments: author: Jan Guardian
body: [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) thanks, looking forward to the fix.


author: Vero Rivas
body: Hi [@Jan Guardian](/t5/user/viewprofilepage/user-id/486777)

What are you trying to export, because it is a functionality that works quite well

Cheers

comments: author: Jan Guardian
body: I'm trying to export a page with text in a space in Confluence Cloud. The page contains text in cyrillics. Can that be a problem?


Tags: cloud

confluence-cloud
confluence permission
Asked by Anderson Hsu:

Hi

Is there plugin which can do permission maintain for space owner ? Thanks a lot.

![setup3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/133857i380B1ACB9455767E/image-size/large?v=v2&px=999 "setup3.jpg")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Anderson Hsu](/t5/user/viewprofilepage/user-id/626040) ,

what is the feature that you need for a space owner? If you define the space onwer as a space admin he can do all actions for his space

<https://confluence.atlassian.com/doc/space-permissions-overview-139521.html>

Fabio

comments: author: Anderson Hsu
body: Hi Fabio,

Thanks. Because I face one issue which I can not save permission setting although I am system administrator. When I click save button, it does not work.So I try to find another solution to do it before atlassian support team feed back to me.


author: Anderson Hsu
body: Hi Fabio,

As I know, it's a bug , refer to [https://jira.atlassian.com/browse/CONFSERVER-54887.](https://jira.atlassian.com/browse/CONFSERVER-54887.?)

Is there free plugin which can maintain permission ?

Thanks a lot.


Tags: confluence-server

server
Layout for cloud confluence and cross linking to different topics within same page
Asked by Bhakti Honmute:

kindly assist on this requirement - for reference attached screenshot, want to design same layout -

![Capture.PNG](/t5/image/serverpage/image-id/133856iDC12741E7BB79511/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Svenja Lorenzen
body: Hi [@Bhakti Honmute](/t5/user/viewprofilepage/user-id/4182265),

in Confluence you need to format the text to be able to create the navigation bar.

Create a heading "Terminology" on your page, than continue to add the paragraph. After that place the heading "Plan you hierarchy" and again - add the paragraph. Continue with all your content.

Open the macro browser (either by clicking on the + in the editor OR by typing {toc on yor page).

When you've inserted the macro all you headings will appear as links.

See a step-by-step tutorial here: [Table of Contents Macro](https://confluence.atlassian.com/doc/table-of-contents-macro-182682099.html)


author: Bhakti Honmute
body: Hi [@Svenja Lorenzen](/t5/user/viewprofilepage/user-id/2591243)

Thanks for reply.

I am not looking for font style (text style), mainly I am looking for right side navigational bar with link. Highlighted area in attached screenshot - ![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/133913i8DDBC315CC338701/image-size/large?v=v2&px=999 "Capture.PNG")

Please assist on above requirement. Also on TOC can I get reference link please?


author: Svenja Lorenzen
body: Hi [@Bhakti Honmute](/t5/user/viewprofilepage/user-id/4182265),

if you want to display the topics on you page you can use a combination the Headings (text style) and the macro "Table of Content".

First: Just create the topics as headings.

![Screenshot 2021-03-10 at 15.45.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/133875i6C4DB309EB303C6F/image-size/large?v=v2&px=999 "Screenshot 2021-03-10 at 15.45.13.png")

Second: Place the "Table of Content" macro on your page.

![Screenshot 2021-03-10 at 15.45.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/133876iD3B505B46791B961/image-size/large?v=v2&px=999 "Screenshot 2021-03-10 at 15.45.50.png")

When publishing, your headings appear and a user is able to click on the text section.

Best,

Svenja


Tags: cloud

confluence-cloud
Space & page permissions
Asked by Nicole Santana Vargas:

To whom it may concern:

Yesterday I gave access to the user Joseph Santaella (joey@consumersadvocate.org) to the Managers space. Additionally, I gave him access to the page "Organizational Chart". However, he's not able to see the content and it's giving him a warning that the page is restricted. Can you please help? I spent a lot of time figuring this out, but I was unsuccessful.


Answers:
author: Don Masten
body: Have you tried using "Inspect Permissions"?  

![InspectPermissions.png](https://community.atlassian.com/t5/image/serverpage/image-id/133863i92BA5BA3B2FB4D47/image-size/large?v=v2&px=999 "InspectPermissions.png")


Tags: cloud

confluence-cloud
Team Calendars list view only showing the selected day
Asked by Andy Hurley:

We just upgraded to Confluence 7.11.0 (DC) and picked up the new version of Team Calendars and one of the first things our users noticed is that the List view now only shows the selected day rather than showing a list starting from that day.

Is this expected new behaviour or is there a bug somewhere? Suffice to say the users are not happy as this seems like reduced functionality.


Answers:
author: Ellen Oates
body: Hi Andy,

The number of days displayed in listview is now configurable via a system property. Please see this ticket: <https://jira.atlassian.com/browse/CONFSERVER-60489> for details on how to apply this fix.

Kind Regards,

Ellen Oates

comments: author: Andy Hurley
body: Thanks, I eventually found that but it is less than ideal, what is needed is a number of events rather than a number of days and, ideally, it should be configurable for each calendar rather than globally as different teams will have different needs so if this is being looked at again more thinking is needed.


Tags: confluence-server

server

team-calendars-for-confluence
Sprint burndown chart is blank on my confluence page
Asked by Neeta Nayak:

I inserted the Sprint burndown chart gadget to one of my confluence page. Selected the Scrum board and "Sprint" from dropdown. However, it does not show the burndown chart.


Answers:
author: Neeta Nayak
body: This got fixed. Not sure why it was not showing up for couple of hours.


Tags: burndown

cloud
I need help changing the layout of a page
Asked by Judy Forrister:

I want to change the way a page looks in Confluence. For example, I would like to have a table on the left and then an information panel on the right. I also need to change the order some of my tables appear in. I thought it would be easy!

I appear to be on the new editor, which gives a layout option. But it only provides fixed size columns and doesn't have the move up or down feature. I thought I might be able to drag and drop tables to re-order them but that doesn't happen either. This is what appears when I click the layout icon.

![Layout Confluence.png](/t5/image/serverpage/image-id/133836i53D8D4AD6755D1CB/image-size/large?v=v2&px=999 "Layout Confluence.png")

What am I missing? Thank you.


Answers:
author: Svenja Lorenzen
body: Hi [@Judy Forrister](/t5/user/viewprofilepage/user-id/4298757),

the "move up/down" function is not given in Confluence Cloud. However when you've marked the layout you can copy and paste it on you site to move content.

Make sure to click on the layout so the columns turn blue, than copy it. Click on another point on your page and paste it. It's not ideal but a workaround that should at least let you change the order of your content.

Best,

Svenja

comments: author: Judy Forrister
body: Thank you! I find it a bit strange that I can't just drag \& drop sections to re-order and can't re-size my column widths. The copy and paste doesn't always work (you can't always select the area between 2 tables to paste into) but at least its a start :)


Tags: cloud

confluence-cloud
Multi-media table of contents
Asked by eric_jolivat:

Hello,

I am looking for a way to make an MP4 type table of contents. Explanation: In my documentation pages, there are explanatory mp4s. The goal is to have in the main page a table of contents which lists these different mp4.

Exemple

Multimedia content  
Page 1 "How to install the program" - install.mp4  
Page 4 "How to close the program" - close.mp4  
Page 9 "How to remove the program" - uninstall.mp4

Thank you for your help


Answers:
author: Vero Rivas
body: Hi [@eric_jolivat](/t5/user/viewprofilepage/user-id/3620196)

Look this documentation, maybe can help you

<https://confluence.atlassian.com/doc/table-of-contents-macro-182682099.html>

Cheers


Tags: confluence-server

server
Microsoft Edge Browser in not working (content will not be published)
Asked by Angelina Buhr:

I am using the edge browser Microsoft Edge 44.17763.831.0 and found out, that any new content on confluence will not be published.

the edited text is also not available in the draft but: the page is showing a new version!

I have made the same steps in firebox and didnt have any problem. we are working all with the same browser, some of them do have the same problem as I have, some of us not.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Angelina Buhr](/t5/user/viewprofilepage/user-id/4298640) ,

Microsoft Edge is supported <https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/> but you should verify that it is in the latest version .

Based on your OS the latest version should be summarized here <https://www.whatismybrowser.com/guides/the-latest-version/edge>

Hope this helps,

Fabio

comments: author: Angelina Buhr
body: yes, you are right. I dont have any problems anymore since i have installed the newest version


Tags: cloud

confluence-cloud
Comala Document Management - Header Page Properties
Asked by Martin James:

Has anyone figured out yet how to get the Page Properties to appear in the Page Properties Report when adding the markup to the Comala Document Management header?

<br />

<br />

![Workflow Header.PNG](/t5/image/serverpage/image-id/133821iE62135F6EB4EEB6C/image-size/large?v=v2&px=999 "Workflow Header.PNG")


Answers:
author: James Conway
body: Hello,

Your tags indicate that you are on Confluence Cloud, but as Comala Document Management does not have page header capability in Cloud, I'll assume that you are on Data Center / Server.

The page header feature adds content to the page *at runtime,*the content is not stored and so cannot be searched or reported on by Confluence. You will either need to add your page properties report to the body of your page or consider an app such as Comala Metadata to manage and report on your page metadata.

If you need any support with this use case or you have any other questions, please do not hesitate to contact our friendly support team at <https://support.comalatech.com>

Kind regards

James  
Senior Product Manager

comments: author: Martin James
body: We're using Confluence Server. Thanks for the explanation, I'll check out the Comala Metadata tool.


Tags: cloud

confluence-cloud

document-management
We're hitting a snag
Asked by Phil Borrell:

Hi All,

Got the following error in a Confluence space:

We've hit a snag {#toc-hId--1270426802}
---------------------------------------

The issue should resolve on its own, but if it keeps happening, ask your admin to contact [our support team](https://support.atlassian.com/contact/#/) and give them:

* The URL of this page
* The code associated with this error: **qhige**

Anyone have any ideas?


Answers:
author: Shane.Onody
body: Our confluence page at Island Health is currently getting this error right now.

comments: author: Shane.Onody
body: * The code associated with this error: **dr5u0s**


author: Shannon S
body: Hello Phil,

Thank you for reporting this to us. Are you still getting the error now? That error is a generic one, so a few things might cause it. Can you remember what you were doing at the time of the error?

The message at the bottom of the error suggests you have your admin contact [our support team](https://support.atlassian.com/contact/#/) and provide them the URL of the page. We need to check this problem against your site logs to understand what's causing it. Only your admin can give us the access we need.

If they have any trouble raising a ticket, please let me know, and I can help!

Take care,

Shannon

comments: author: Marjorie Wake
body: We just recently migrated to the Atlassian cloud format, and I am also seeing this same error on many pages. Nothing appears wrong in the edit mode for the pages, and this error only appears when using the Chrome browser - does not appear using MS Edge.

The code it lists is different: a5nqv3


author: Benoni Caenepeel
body: We have the same issue. Confluence Cloud - Chrome browser, but not in Edge.


author: Nic Brough -Adaptavist-
body: Welcome to the Community!

The code you're getting is not a real error message, it is a marker that has gone into Atlassian's error monitoring of Cloud systems. It's quite likely that you are not the only one who has had this specific code, and they will have been investigating. The code is there more to enable them to find it, and group incidents across different systems together.

Explore/view-docs is the only "support" option available for people on the free or $10 Cloud starter licences, there is no full support for them.

The best we can do here is flag it for Atlassian support and ask them to keep you informed alongside the others who might be getting this (I've done that)


author: wahabahmed
body: I am having same issue today.

The issue should resolve on its own, but if it keeps happening, ask your admin to contact [our support team](https://support.atlassian.com/contact/#/) and give them:

* The URL of this page
* The code associated with this error: **7qp240**

Cannot contact support as free account doesn't have support.


author: Marjorie Wake
body: Once I updated my Chrome browser to newest version, the "hit a snag' went away.


Tags: cloud

confluence-cloud
Confluence 7.11.1 Fails to Start Due to READ-COMMITTED error
Asked by europoint:

My Docker instance of Confluence 7.11.1 has failed to start correctly with the following error:

MySQL session isolation level 'REPEATABLE-READ' is no longer supported. Session isolation level must be 'READ-COMMITTED'. See <http://confluence.atlassian.com/x/GAtmDg>

I have checked the appropriate kb at <https://confluence.atlassian.com/confkb/confluence-fails-to-start-and-throws-mysql-session-isolation-level-repeatable-read-is-no-longer-supported-error-241568536.html>

Both my.cnf and the `confluence.cfg.xml` were already set for the isolation level to be READ-COMMITTED.

I updated the JDBC string to include the sessionVariables parameter and restarted the instance.

The error still occurs - the strange thing is that nothing has changed since yesterday, when it was working fine.

Has anyone else experienced this?


Answers:
author: europoint
body: [@Milan Chheda \[INFOSYSTA\]](/t5/user/viewprofilepage/user-id/1762365)Thanks for your reply - I had added that setting in my.cfg.

I discovered the issue - I had changed the file permissions on the my.cfg such that it couldn't be read by MySQL when starting up.

Strangely even having the setting in confluence.cfg.xml or adding the change to the JDBC didn't overrule the my.cfg.

comments: author: Milan Chheda [INFOSYSTA]
body: Great to hear that the issue has been resolved. Did you found out how the permissions changed suddenly?

confluence.cfg.xml can't override MySQL configuration file (my.cnf). So, you will have to update it manually, followed by restart of the respective services.


author: Milan Chheda [INFOSYSTA]
body: Just to confirm you added below line in my.cnf, followed by restarting the MySQL service.

```
[mysqld]
transaction-isolation=READ-COMMITTED
```

And restart Confluence after updating confluence.cfg.xml.


Tags: confluence-server

mysql

server
Link & Anchor
Asked by Carole:

Hello,

When I click on a link (or a link with an anchor), the page I was into disappear (replaced by the new one). I would like a new page to be opened.

Thank you for your help.

Carole


Answers:
author: Milan Chheda [INFOSYSTA]
body: Hello [@Carole](/t5/user/viewprofilepage/user-id/4298550) ,

Can you kindly rephrase and elaborate on your problem. Also, if possible, please share a screenshot of your problem to better understand it.

Thanks,  
Milan
How to reference common table on all page and is editable
Asked by preeti arun:

Hello Experts,

We would like to add the common table to all of our pages and it should be editable (for updating relevant info) on every page.

Use case.

We would like to add a table having below rows/format to each page and the respective page owner should add /update the details. We have created the below table as a master table and would like to put it on all of our pages and it should be editable. Is this use case possible :)

Table

Col 1 Owner

Col 2 Update Frequency


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@preeti arun](/t5/user/viewprofilepage/user-id/3216257) ,

I can suggest using the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview) app.

**The first step** is to create your big master table with all the required information. This table will be editable and every owner will update his/her name, frequency, page titles, etc.

**The second step** is to reuse this master table onto other pages your want. It can be done with the help of the [Table Excerpt/Table Excerpt Include](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Excerpt+and+Table+Excerpt+Include+macros) macros.

**The third step** is to show not the whole master table onto your other pages, but to get only relevant row(s). For this purpose you'll need to wrap your Table Excerpt Include macro into the [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro) macro and filter the master table (by owner, page title or whatever field you need). So, you'll get different mini tables onto your pages.

Every time the master table is updated, all the changes are automatically reflected into the reused tables.

Hope this may help your case.


Tags: confluence-server

server
Confluence had problems starting up?????
Asked by PPGod:

![????_20210310165505.png](/t5/image/serverpage/image-id/133810i9E09C8469C608376/image-size/large?v=v2&px=999 "????_20210310165505.png")


Answers:
author: Pavel Junek
body: Hello [@PPGod](/t5/user/viewprofilepage/user-id/4251860),

Can you please provide the last statement of \<confluence-home\>/logs/atlassian-confluence.log file?

Did you upgrade the application?

Thank you

Pavel

comments: author: PPGod
body: ![sss.png](https://community.atlassian.com/t5/image/serverpage/image-id/133811i8EC188318859597C/image-size/large?v=v2&px=999 "sss.png")


author: Pavel Junek
body: This file should not be empty - please see [How to Generate a New confluence.cfg.xml](https://confluence.atlassian.com/confkb/how-to-generate-a-new-confluence-cfg-xml-425461512.html)


author: Milan Chheda [INFOSYSTA]
body: Hello [@PPGod](/t5/user/viewprofilepage/user-id/4251860) ,

The error message mentions that there is a problem in parsing the configuration file. Check *confluence.cfg.xml* file in the home directory. It has probably been modified incorrectly and hence the error. Did you make any changes in this file? If you have backup, kindly revert or check [here](https://confluence.atlassian.com/confkb/how-to-generate-a-new-confluence-cfg-xml-425461512.html) on how to generate new configuration file.

Thanks,  
Milan


Tags: confluence-server

server
Need Component field when creating ticket from confluence
Asked by Mahesh Kallepalli:

Hello ,

We are creating tickets from confluence by highlighting text currently only summary \& description fields are appearing. We required component field to appear while creating ticket.

Tried making component as mandatory field still it is not showing when creating ticket. I highly appreciate if someone help to resolve this issue.

**Regards,**

**Mahesh**


Answers:
author: Pavel Junek
body: Hi Mahesh,

I'm worried that it's still not possible to configure fields to create an issue from Confluence. A ticket to this behavior has existed at Atlassian Jira since 2013 and is still not implemented - please see <https://jira.atlassian.com/browse/CONFSERVER-31867>.

You can try the paid addon - [IssueCreate for Confluence](https://marketplace.atlassian.com/apps/1222936/issuecreate-for-confluence?hosting=server&tab=overview)

Cheers,

Pavel

comments: author: Mahesh Kallepalli
body: Dear [@Pavel Junek](/t5/user/viewprofilepage/user-id/1157350)

Thanks for your prompt response.

Disappointed at least they should provide system fields option while creating ticket instead of going through addon.

**Regards,**

**Mahesh**


Tags: component

confluence-server

custom-field

issue

jira

link

server
Images in Templates
Asked by Kimberly Chen:

Hi! Why is it not possible to add an image to a template?

I can add an image to the page created from the template but it would make more sense to have the image in the template itself so that we don't have to keep adding the same image every time a page is created from the template. Are templates not meant to be visually pleasing? :(


Answers:
author: Deepanshu Natani
body: Hi [@Kimberly Chen](/t5/user/viewprofilepage/user-id/4298193)

This issue has already been reported by many other users and is tracked here: <https://jira.atlassian.com/browse/CONFCLOUD-66471>

Unfortunately, as of now there is no solution for this.

A not so intuitive workaround is to create individual page's having the images and to use insert page macro in the template.

You can vote for this feature request.

comments: author: Kimberly Chen
body: Thank you, Deepanshu! It has been almost two years and still there is no solution for this. ?


Tags: cloud

confluence-cloud

image

template
Upgrading from 6.12 to 7.11
Asked by John Bui:

I notice 6.12 have reached end of life. Will i still be able to upgrade from 6.12 to 7.11? If so what is the best method to upgrade. ie. direct upgrade or a slow upgrade path?


Answers:
author: Brant Schroeder
body: [@John Bui](/t5/user/viewprofilepage/user-id/4297803)

You will be able to upgrade directly. You can use this documentation to help you. <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>

Make sure that you back everything up and can recover if you experience any issues.


Tags: cloud

confluence-cloud
JQL function WAS not working in Confluence
Asked by Steve Gibbons:

I want to use the Insert Jira Issue/Filter macro in confluence for

assignee WAS first.last

where first.last is the username of the assignee in Jira

This JQL works find in Jira but not in Confluence with the Insert Jira Issue / Filter maco. Can anyone assist with this?

Thank you -- Steve


Answers:
author: Rob Horan
body: If you save the filter and then use the saved filter in Confluence do you have the same issue?

comments: author: Steve Gibbons
body: [@Rob Horan](/t5/user/viewprofilepage/user-id/853604) Good evening Rob. This worked perfectly. Thank you. Have a great evening.


author: Rob Horan
body: Glad I could help! If not too much trouble, would you mind selecting this as an accepted answer?


author: Steve Gibbons
body: Done. Hopefully this helps others with the same issue. Thanks again Rob!


author: Rob Horan
body: YW!


Tags: confluence-server

jira

jql

server