youngmon/atlassian-qna huggingface dataset:
Connectivity issues with Planyway
Asked by Charles Stewart:

Trello loads but I keep getting warnings on Planyway.

Is there an issue??


Answers:
author: Maria
body: Hello [@Charles Stewart](/t5/user/viewprofilepage/user-id/3554967),

Today Google services were down for some time, and this outage affected some of Planyway services too. Our engineers have just fixed the issue, please check if Planyway is back to normal for you.

Please accept our apologies for the trouble.

Tania, Planyway Team


author: Soumyadeep Mandal
body: Hi [@Charles Stewart](/t5/user/viewprofilepage/user-id/3554967) ,

It will be really helpful if you can share a screenshot!

comments: author: Charles Stewart
body: [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721)

Would love to but cannot


author: Soumyadeep Mandal
body: Hi [@Charles Stewart](/t5/user/viewprofilepage/user-id/3554967) ,

I think there might be a config problem!

Just reset/disable/reinstall the power-up and check! Also, clear the cache!


Tags: planyway
c?mo cambio el correo de suscripci?n ?
Asked by NORMA:

hola coment? el error de suscribirme con el correo de la empresa, y quiero cambiarlo y poner el pesonal , c?mo lo cambio???

c?mo hago que me notifique en el celular los eventos?


Answers:
author: Soumyadeep Mandal
body: Hi [@NORMA](/t5/user/viewprofilepage/user-id/4193650) ,

Welcome to the community!

Please read this documentation and follow the steps!

<https://help.trello.com/article/773-changing-account-credentials>
Alterar nome dos quadros das empresas
Asked by Milene Carrapeiro Adc Tec:

Bom dia.

Gostaria de alterar o nome de uma empesa que tenho cadastrado nos quadros.

como fa?o para alterar?


Answers:
author: Soumyadeep Mandal
body: Hi [@Milene Carrapeiro Adc Tec](/t5/user/viewprofilepage/user-id/4193572) ,

Welcome to the community!

Please read these documentations

<https://help.trello.com/article/775-changing-a-boards-title-and-description>

<https://help.trello.com/article/1077-merging-teams>
Deleting all ACTIVITY on a card
Asked by vikktoria:

I'm new-ish at Trello. Created a client card with a step by step checklist. Liked it so much I want to use the same card for future client use. I erased all content so it isn't ow a clean template. However, I don't know how to delete the Activity section which has all the previous client info. How do I delete the ACTIVITY content/section?


Answers:
author: Michael Pryor
body: Copy the card. The copy will not have the history on it.


author: Soumyadeep Mandal
body: Hi [@vikktoria](/t5/user/viewprofilepage/user-id/4193609) ,

Welcome to the community!

You can check out this chrome extension <https://chrome.google.com/webstore/detail/hide-activity-details-%20-t/hcgmjpjodnakphfpegldpbcajlmpfipa?hl=en-GB>
Butler rule link cards
Asked by Nicole:

Hi,

I have not been able to find the answer to my question. I have set a butler rule on a board that if a card gets a due date, this card is copied to another boards backlog and linked to the original card. It does work, however the due date on the card which is copied to backlog is completely different than the original due date. ie I had a card with a due date 31-12 copied into backlog of the other board with due date 07-02-2021. Anyone have any idea how I can solve this?

Thanks!

Regards,

Nicole


Answers:
author: Lara
body: Hi Nicole,

Thanks for reaching out!

Hmm, that sounds a little strange -- I haven't been able to replicate the issue on my side.

Would you mind reaching out at <https://trello.com/contact> with a link to the cards/boards in question and impersonation access?

Thanks!
How do I add a link into the text of a card?
Asked by Airtight Gaming:

I'm trying to add gifs for when our characters attack, for example, I want this to be shown in the card under the text: ![](https://media.giphy.com/media/E1nOTzk0VnNpYb6bSM/giphy.gif)

Instead of that, it shows the link only and not the gif.


Answers:
author: Michael Pryor
body: This should help:

<https://help.trello.com/article/821-using-markdown-in-trello>

See "Syntax that only works in card descriptions"
How do Guest members in a Business Class Trello interact with Butler?
Asked by Vongsawat:

Do they have access to multiple rules etc or are still under the one-per-type rule.  

And if they do trigger a rule, either one they make or one an actual team member makes, which quota does that eat in to?  

Thanks


Answers:
author: Soumyadeep Mandal
body: Hi [@Vongsawat](/t5/user/viewprofilepage/user-id/3989989) ,

Guest have access to multiple rules!

guest \& members who so ever trigger a rule it will be calculated every time!

comments: author: Vongsawat
body: So it will always be calculated from the shared quota, so long as its on a BC board right?


author: Soumyadeep Mandal
body: The quota will be calculated for both on any plan for Trello!


Tags: butler

quota
My boards don't have the "adding checklist" button, and I don't know how to add checklist...
Asked by chenliping:

![image.png](/t5/image/serverpage/image-id/122001i2FB37069CD51C8A0/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Paloma Fondon Araujo
body: Hi [@chenliping](/t5/user/viewprofilepage/user-id/4193130)

To add a checklist, you must access the card and click on the image button:

![Checklist button.png](https://community.atlassian.com/t5/image/serverpage/image-id/122002iA2CBBA9874D3D001/image-dimensions/483x181?v=v2 "Checklist button.png")

I hope it helps you
Free vs Business Class vs Gold
Asked by Louie Gorena:

As a Home Health RN, I use Trello to schedule my day and take notes. I'm using the Free version, but I'm running out of boards.  
Is my only option now to go to Business Class?  
Does Trello Gold offer any more boards than the free version?  
This is otherwise a great app.


Answers:
author: Kat Warner
body: You can create as many "teams" as you like. Teams as soon to be renamed to workspaces and there is a limit of 10 boards per team in Trello Free.
Is it possible to create a Butler rule with more than one trigger?
Asked by Vicky Kalogera:

Is it possible to create a Butler rule with more than one trigger?


Answers:
author: Vongsawat
body: Usually I just duplicate the rule and use a different trigger. Or you can chain rules together, but that's a bit wasteful of your quota.  

If you're stuck in Free though, I think you might be out of luck sorry.


author: Vitaly Andrianov
body: Hi [@Vicky Kalogera](/t5/user/viewprofilepage/user-id/4192772) ,

After the trigger should go at least one action.

Can you explain your workflow in detail? Why do you need several triggers?
Archiving linked cards
Asked by Vicky Kalogera:

> I use Butler in Trello, do you know how I can set up a rule that if I archive a card in a list, all linked cards are archived as well?  
>
> ![](https://bowtie.mailbutler.io/tracking/hit/6301e8cd-5407-4f05-ad29-091956daa9e6/ccdad316-a3a4-418b-923f-2377f549e086/t.gif?notrack=true)


Answers:
author: Michael Pryor
body: ![Screen Shot 2020-12-13 at 1.28.48 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/121977i162C5F53E29D9F8A/image-size/large?v=v2&px=999 "Screen Shot 2020-12-13 at 1.28.48 PM.png")

comments: author: Vicky Kalogera
body: Thank you!
My card is supposed to be completed on August 21, 2019 and I want to check what time it's supposed t
Asked by Joemarie Deles:

My card is supposed to be completed on August 21, 2019 and I want to check what time it's supposed to be done. Where should I go to see that information?


Answers:
author: Soumyadeep Mandal
body: Hi [@Joemarie Deles](/t5/user/viewprofilepage/user-id/4192585) .

Welcome to the community!

You can open the card to see the details about due dates!
Downgrade from Trello Business Class to Trello Gold
Asked by Eugene Woo:

I created multiple teams. I decided to try out the Business Class Trial. I realized I do not need the Business Class. I cancel the Business Class in Billing prior to the end of the Trial Period of Business Class. Now I find I was not able to:

1. To create a board in my personal boards space

2. I was not able to move my boards created under teams to my personal boards spaces. The dropdown in the 'Team name' for the board does not show a 'Personal'. I can only see all the teams. I created.

I am trying to downgrade from Trello Business Class to Trello Gold. Can anybody help?


Answers:
author: Soumyadeep Mandal
body: Hi [@Eugene Woo](/t5/user/viewprofilepage/user-id/3832064) ,

You can compare the features and pricing for Trello plans [HERE](http://trello.com/pricing)

For Trello Gold [Click Here](https://trello.com/en/gold)


author: Soumyadeep Mandal
body: Hi [@Eugene Woo](/t5/user/viewprofilepage/user-id/3832064) ,

You can create unlimited boards as it was before!

in free plan:

1 team = 10 board

you can create multiple teams!

comments: author: Eugene Woo
body: But I have been paying for the GOLD. Is the GOLD have limit too. i.e, 10 only. I am gold, but as you can see in my screenshot. I only have 10 total. Since I downgrade from Business Class, how can I get back to my gold plan. I should not be in a free plan since I paid for GOLD.


author: Soumyadeep Mandal
body: Hi [@Eugene Woo](/t5/user/viewprofilepage/user-id/3832064) ,

Basically, Teams are now the default way to manage any boards on Trello!

You have to move/create a board under teams only!

There is nothing to worry about!

You can create a Team by naming it personal and move the board there!

comments: author: Eugene Woo
body: Thanks for the reply.

Before the use of Team. I was able to create as many board as I need. Now with the team. I can only have 10 boards per team. Is this the new limit

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/122066i271ED2609466552E/image-dimensions/542x176?v=v2 "Untitled.png")
Can I Synchronize the Checklist Member and due date with creating Subtasks?
Asked by Kevin Hirt:

I put on the Checklist a Member and a due date. After that I Create Subtasks but on the Subtasks there is the Member and de due date not synchronized.

How can I do that?


Answers:
author: Soumyadeep Mandal
body: Hi [@Kevin Hirt](/t5/user/viewprofilepage/user-id/4080478) ,

Please read this documentation <https://help.trello.com/article/942-how-to-use-advanced-checklists-to-set-due-dates-and-add-members-to-checklist-items>
can make trello offline (like google keep) ?
Asked by Mubarak7fares:

can i make trello offline ?


Answers:
author: Soumyadeep Mandal
body: Hi [@Mubarak7fares](/t5/user/viewprofilepage/user-id/4192410) ,

Welcome to the community!

You can make the board available offline on mobile devices using the Trello app!

<https://blog.trello.com/trello-mobile-offline>

comments: author: Mubarak7fares
body: only on a mobile phone app!

I need "Offline work" for my laptop (MacBook) :'(


author: Soumyadeep Mandal
body: Hi [@Mubarak7fares](/t5/user/viewprofilepage/user-id/4192410) ,

On Mac \& PC, it's not possible! It's only possible with mobile/tablet devices or where ever mobile/tablet device apps are allowed to run!


author: Mubarak7fares
body: This is a problem with the app.

Is it possible to develop the application?

Or is it decided not to develop?


author: Soumyadeep Mandal
body: Hi [@Mubarak7fares](/t5/user/viewprofilepage/user-id/4192410) ,

In the mobile/tablet devices, you have the option to save things offline!

Yes, Definitely! Trello app is being updated everyday continuously!
Integration Trello - Jira
Asked by Diogo Monteiro:

Hello,

In a company with 15 workers, if we want to install Power Up Jira in Trello, we have to pay plus by Jira subscription or only the Trello subscription.

Best regards,

DM


Answers:
author: Soumyadeep Mandal
body: Hi [@Diogo Monteiro](/t5/user/viewprofilepage/user-id/4192191) ,

Welcome to the community!

It totally depends upon you whether you have to pay or not!

example:

If you are using the free version of both then you don't need to pay for the products!

Bit if you are using a paid version of the product you have to pay!

The same applies when integrating both with some third-party tool!

If you are using the free version of the integration tool you don't have to pay but if you use any paid features then you have to pay!

I'm sharing multiple resources:

<https://trello.com/power-ups/586be36326cc4c7e9f70beb3/jira>

<https://blog.trello.com/jira-trello-intregration>

[https://marketplace.atlassian.com/apps/1217147/sync-jira-with-trello?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1217147/sync-jira-with-trello?hosting=cloud&tab=overview)

<https://automate.io/integration/jira/trello>

<https://zapier.com/apps/jira/integrations/trello>

<https://guide.unito.io/en/articles/3478434-jira-trello-integration>


author: Vero Rivas
body: Hi [@Diogo Monteiro](/t5/user/viewprofilepage/user-id/4192191)

You can, there is a Jira Power up for that. this is free,  

You can learn more about it here;  
[https://unito.io/integration/trello-jira/?utm_source=trello\&utm_medium=marketplace\&utm_campaign=trello_jira](https://unito.io/integration/trello-jira/?utm_source=trello&utm_medium=marketplace&utm_campaign=trello_jira)

I hope this helps

Regards


Tags: jira
Invite To Board
Asked by Khaled Sh:

Hello..

when I use trello, I usually need to send invite to 40-60 one to same board

How can I send invitation to board to the same people in another board quickly without send to him one by one by search to their name or email in "Invite To Board"?

and without add their to all "team boards "


Answers:
author: Michael Pryor
body: You can grab the invite link and email it to them?

Otherwise, it sounds like you need to make a team with the people if you are sharing multiple boards with the same group.
all my lists and cards shrunk in size and are way too small now. Ideas on how to adjust the size?
Asked by Jessica Greene-Taub:

All the cards on my boards have shrunk in size and are very small and very hard to use. I need to figure out how to get them back to the original size.


Answers:
author: Soumyadeep Mandal
body: Hi [@Jessica Greene-Taub](/t5/user/viewprofilepage/user-id/4192143) ,

Welcome to the community!

I think you are using it on a mobile device!

If you are using a mobile device, when you open a board you get a "+" button on the bottom-right corner. Just click on the button and the board will be much more visible!

comments: author: Jessica Greene-Taub
body: Hi. Thanks for replying. This is on windows 10 pc.


author: Soumyadeep Mandal
body: Hi [@Jessica Greene-Taub](/t5/user/viewprofilepage/user-id/4192143) ,

If you can provide a screenshot that will much more informational in this case!

Or

you can use shortcuts

Ctrl+0 (control plus zero) - Reset to Actual size

Ctrl+= (control plus equal sign) - For zoom In

Ctrl+- (control plus minus sign) - For zoom out


author: Jessica Greene-Taub
body: Thanks! I think the problem was with the Microsoft app. I just reinstalled it and it seems to be working fine now. Also I was not having a problem going directly through website. Anyway all is good now.


author: Jessica Greene-Taub
body: I'm noting these shortcuts in case it happens again. Thanks!


author: Michael Pryor
body: You probably zoomed your browser.

To fix this in Chrome on a Mac, you'd go to the Mac menu bar and choose "View-\>Full Size".

I'm not sure how to do it in other browser/OSs.
Copy templates into the same page
Asked by S Begum:

I use my page to keep a log of the work I have completed that week. I use the same layout and copy and paste it above the previous week's layout to add info for the week ahead.

Is there an easier way to copy and paste layouts onto the same page? I know you can highlight text however, there's a limit on how much info I can select. If I use ctrl+a this selects everything on the page.

Is there a way I can duplicate the layout without having to do either of the 2 options I mentioned above?


Answers:
author: Andy Gladstone
body: [@S Begum](/t5/user/viewprofilepage/user-id/4948622) Welcome to the Atlassian Community and Confluence Cloud.

The method you are looking for, copying templated material into an existing page, does not really exist in Confluence. Once you are editing a page, it's basic copy and paste.

However, is there a reason you are keeping your weekly work logs on the same page and not creating a new page per week? If you were to do that, you can design a page and save it as a template in the Space that this data lives in. Is that an option for you?

comments: author: Andy Gladstone
body: [@S Begum](/t5/user/viewprofilepage/user-id/4948622) I hope your Atlassian journey has been successful. Please let me know if my answer assisted you. If it did, please click on the Accept Answer button so others looking for similar assistance can find it in the future.

Thank you.


Tags: cloud

confluence-cloud
Highlight changes in Textsites
Asked by Chrissi:

Hi all,

I would like to know if there is a possibility to highlight any changes in textdocuments like Invitation, concepts or protocols?

I know about the Version and Page history, but this is to much expense.  

Do you know a solution?


Answers:
author: Brant Schroeder
body: [@Chrissi](/t5/user/viewprofilepage/user-id/4750286) The changes are highlighted in the different versions that Confluence keeps track of in each pages history. If you want it to be highlighted for the user on the page you could use the tools in the Confluence editor to do so if you do not want to pay for an additional app.

comments: author: Brant Schroeder
body: [@Chrissi](/t5/user/viewprofilepage/user-id/4750286) if this answered your question can you please accept the answer to help others?


Tags: confluence-server

server
Presenter mode available on some, but not all documents
Asked by Christian Wallin:

Presenter mode is working like a charm, when it's available. But for some reason it's not available for all documents in the same space, and I can't figure out if there's something in some documents that cancels out the option?  

Also, when in presenter mode the URLs to anchor points within a document doesn't work. Is it not supposed to?

Thanks in advance

Christian


Answers:
author: Jack Brickey
body: Hi [@Christian Wallin](/t5/user/viewprofilepage/user-id/4286989) ,

Is it possible that some of the pages have not been converted to the new editor? As I understand it presenter mode only works on pages that are constructed in the new editor. Here's a link to That info - [present-your-page-with-presenter-mode](https://support.atlassian.com/confluence-cloud/docs/present-your-page-with-presenter-mode/) . Unfortunately I do not have presenter mode on my instance where I can verify all of this.

comments: author: Christian Wallin
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)   

You're spot on. Presenter mode was enabled after converting to the new editor.   
Thanks for the answer, it was very helpful.

<br />

However, the URLs to anchor points in the documents are not working when in presenter mode, maybe that's just how it's supposed to be (not really a big thing for us at the moment).

<br />

<br />

<br />


author: Stephanie Zhang _Product_
body: [@Christian Wallin](/t5/user/viewprofilepage/user-id/4286989) would you be interested in chatting with us regarding your feedback for presenter mode? Let me know at szhang5@atlassian.com.


Tags: cloud

confluence-cloud

presenter-mode
Links
Asked by Roksoliana Ben:

When the address of the documentation website is changed, does it mean that the links redirecting to the other pages of the website in question and provided on the pages of the documentation website become outdated?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Yes and no.

If you have used Confluence as intended, using internal links to other pages like \[Space: My page name\] , then these will all reflect the new locations. This applies to other systems if you update their application links to the new location as well.

But hard-coded urls like <https://somewhere.atlassian.net/wiki/spaces/space/id/my+page+name> , then no, these will fail, because the pages have moved. That applies to Confluence content as well as anything pointing to it from the outside.

comments: author: Roksoliana Ben
body: Thank you very much for the explanation.


Tags: cloud

confluence-cloud
Correct customfield text in
Asked by jialin:

Hello,

We were trying to create JIRA issues using the REST API. So far we've successfully created a 'barebone' ticket, by supplying the minimum fields, which proved that the route was good.

We had trouble creating the target ticket, which had mandatory custom fields. And these fields look like so from HTTP GET:

```
"customfield_10000": "xxx",
"customfield_20000":{
  "self": "https://company.atlassian.net/rest/api/2/customFieldOption/20000",
  "value": "yyy",
  "id": "22222"
},
```

so in our HTTP POST, we specified:

```
"fields": {
  "project": {"id": "12345"},
  "summary": "foo",
  "issuetype": {"id": "12345"},
  "customfield_10000": "xxx",
  "customfield_20000": {"id": "22222"},
}
```

which returned with:

```
error: {"errorMessages":["There was an error parsing JSON. Check that your request body is valid."]}
```

the 'barebone' ticket creation which succeded had:

```
"fields": {
? "project": {"id": "54321"}
? "summary": "foo",
? "issuetype": {"id": "10003"},
}
```

so it would seem the trouble-maker here were the two new customfields. What were we missing here?


Answers:
author: jialin
body: found the problem!

turned out that if the last JSON clause had a comma then the entire block would be treated as illegal JSON. once removed that comma, we started receiving meaningful error messages for the individual customfiels, then, by following the hints, we ended up with a correct JSON block, and the issue creation was then successful!!

hooray!!!


Tags: cloud

confluence-cloud

jira-cloud

rest-api
Table Transformer Where Clause Not Working
Asked by Leona:

**Hi, please help. A simple query.**

```
SELECT COUNT(T1.'Key') AS 'Open' 
FROM T1 
WHERE T1.'Status' IN ("TO DO", "IN PROGRESS", "BACKLOG")
```

OR

```
SELECT COUNT(T1.'Key') AS 'Open' 
FROM T1 
WHERE T1.'Status' = "TO DO"
```

**both do not work. I get nothing.**

**However, this works!!! Why?**

```
SELECT COUNT(T1.'Key') AS 'Open' 
FROM T1 
WHERE T1.'Status' LIKE "%IN PROGRESS%"
OR T1.'Status' LIKE "%TO DO%"
OR T1.'Status' LIKE "%BACKLOG%"
```

![Like.png](https://community.atlassian.com/t5/image/serverpage/image-id/199442iA68F5D96E719F31F/image-size/large?v=v2&px=999 "Like.png")


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Leona](/t5/user/viewprofilepage/user-id/4947997),

The first two queries work well if you change the names of your statuses: for example, TO DO -\> To Do, IN PROGRESS -\> In Progress.

Please see the screenshots below and check the queries - I specifically made the status names visible near the preview window:

![Fri 9-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/199501i1E5AACD783263E4C/image-size/large?v=v2&px=999 "Fri 9-1.png")![Fri 9-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/199502i4201E7268397F215/image-size/large?v=v2&px=999 "Fri 9-2.png")![Fri 9-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/199500i76F0E5C808455EC0/image-size/large?v=v2&px=999 "Fri 9-3.png")

And the third query catches all the suitable names without the lower/uppercase check.


Tags: cloud

confluence-cloud

table-transformer
Name change is not reflected on Confluence wikis
Asked by Chaitali Patel:

I use Confluence at Amazon. I had corrected the spelling of my name after I joined Amazon. It's been updated everywhere else but not in Confluence. It still populates the old spelling. Does Confluence update system every year?


Answers:
author: Brant Schroeder
body: [@Chaitali Patel](/t5/user/viewprofilepage/user-id/4947896) Welcome to the Atlassian community

It all depends on how your account syncs with the application. Are you the Jira admin? You might have to run a directory sync to get the change to come over. Can you look at the directory and see when it last synced?