youngmon/atlassian-qna huggingface dataset:
Does having an IP allowlist limit public links?
Asked by Paul Moser:

Hello,

quick question. Does having an ip allowlist limit the use of public links outside the configured ip-adresses too? or is it just for the users who want to sign in to the plattform?

Thank you in advance.

Greeting,  
Paul


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Paul Moser](/t5/user/viewprofilepage/user-id/5484993) and welcome,

based on the following article <https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/> users should be able to access information (confluence spaces/pages) only if they try to do that from an IP in the allowlist.

So, if you have a public page with anonymous access, that information will be accessible just from an IP in the allowlist.

Hope this clarifies,

Fabio

comments: author: Paul Moser
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) ,

thank you for the quick response. This is the information I was looking for.

Thank you very much.

Paul


Tags: cloud

confluence-cloud
Is there a method for generating reports on the volume size of Confluence workspaces?
Asked by Christian Karis:

Is there a mechanism available to produce comprehensive reports detailing the volume size of individual Confluence workspaces?


Answers:
author: Christie Gera {Appfire}
body: What specifics are you looking for? There are built-in analytics. Add the following to your site URL to view site-wide analytics. You can export these reports to .csv. /wiki/plugins/servlet/ac/com.addonengine.analytics/analytics-instance-page?user.isExternalCollaborator=false


Tags: cloud

confluence-cloud
The Draw.io not working for external share
Asked by Deepika Sood:

Draw.io is not working for external space, users are facing below error![Screenshot 2024-04-29 at 12.23.15?pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/320986i60DF9A7DC8D3E6C8/image-size/large?v=v2&px=999 "Screenshot 2024-04-29 at 12.23.15?pm.png")


Answers:
author: David Benson _draw_io_
body: This indicates that a call from your browser to Atlassian's media servers (where attachments are stored) timed out. If you're under paid support with draw.io, you can file a ticket via the links on [https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-whiteboards?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-whiteboards?hosting=cloud&tab=support).

Otherwise, have a look at the network tab of the browser debugger to see what the error is.


Tags: cloud

confluence-cloud

support.atlassian.com
How to use flag emojis (flag_au, flag_ca) in content updated via REST API?
Asked by vineet kumar:

I used \<ac:emoticon ac:name="flag_au" /\> \<ac:emoticon ac:name="flag_ca" /\> to display AU and CA flag via api but getting error "The type flag_au is not a known emoticon" on display

![flag.jpg](/t5/image/serverpage/image-id/320985iE5142BBBB8E0C403/image-size/large?v=v2&px=999 "flag.jpg")


Answers:
author: Humashankar VJ
body: Hi [@vineet kumar](/t5/user/viewprofilepage/user-id/5485992)

The ac:emoticon macro is not the best choice for adding flag emojis when updating content via the Confluence REST API. Here's why and what you can do instead:

The ac:emoticon macro is designed for the Confluence editor interface, not the REST API, ad may not be recognized when processing content through the API.

* As a replacement, you can use Unicode characters to add flag emojis directly to your content payload sent via the REST API. For Instance, Australia: ??, Canada: ??.
* Other options would be, Confluence supports a range of Atlassian emojis, which may not be identical to standard Unicode flags but offer a suitable replacement. You can find a reference list in the Atlassian documentation.

By using these alternative methods, you can successfully add flag emojis to your content when updating via the Confluence REST API

<https://support.atlassian.com/confluence-cloud/docs/use-symbols-emojis-and-special-characters/>

**Hope this helps - Happy to help further!!**   
**Thank you very much and have a great one!**   
**Warm regards**


Tags: cloud

confluence-cloud
Table of Content not generating when exporting to PDF and Word
Asked by Bradley Kirby:

I have a table of contents in my Confluence page (which was created by hitting the + button and searching for table of contents, so I don't think this is a 3rd party marketplace feature).

When I export my page to PDF (by hitting the ... elipsis and export to PDF), the table of contents goes missing. I.e., it is not there in the PDF file.

Same problem for exporting to Word.

I came across [this article](https://community.atlassian.com/t5/Confluence-questions/Table-of-Content-not-generating-when-exporting-with-Scroll-PDF/qaq-p/2437326) but it's relating to a 3rd party PDF exporter, so I don't think it's relevant to my question.


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Bradley Kirby](/t5/user/viewprofilepage/user-id/5482689). This is mentioned in several places in fact. It's not a supported feature in the bulit-in PDF exporter at this time.

There are two enhancement requests that you may want to add your voice to: [CONFCLOUD-77166](https://jira.atlassian.com/browse/CONFCLOUD-77166) [CONFCLOUD-67820](https://jira.atlassian.com/browse/CONFCLOUD-67820)

Meanwhile, you may want to have a look at one of those Atlassian Marketplace apps that can handle this.

Good luck,

-dave


author: Bradley Kirby
body: Thanks for the quick reply Dave. For those two enhancement requests you linked to, the Word one suggests that the PDF Table of Contents works, and that for the Word ToC, the links don't work.

In my case, the ToC just isn't even being sent to either Word or PDF.

I note that the apps in the Marketplace are all paid for. What has the world come to when you have to pay additionally for an app just to export a table of contents.


Tags: cloud

questions-for-confluence

questions-for-confluence-cloud
Is there a resolution for the issue with Confluence page headers yet?
Asked by Adam Ross:

Hi,

I've noticed that for whatever reason, since the page layout was changed the headers are all magnified or distorted. In the image below, you can see that the text is grainy as are the vector bars on the right.

![confluence_banner_problem.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/320924i70EFB0F31E3AC3AE/image-size/large?v=v2&px=999 "confluence_banner_problem.jpg")

Before the update, I had the below banner and things mostly worked fine.

![14291.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/320925i60DF9573315D6DF0/image-size/large?v=v2&px=999 "14291.jpg")

To even get the grainy results I have now, I had to centre the banner in an oversized image otherwise it would always cut off text.

![biconfluencenew copy2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/320926iA9411D38FF14BD38/image-size/large?v=v2&px=999 "biconfluencenew copy2.jpg")

Can anyone at Confluence please confirm what image size we need for the header to work correctly and not appear grainy, magnified or distorted?


Answers:
author: RobertRipple
body: To avoid grainy, magnified, or distorted headers in Confluence, ensure your banner image size matches the recommended dimensions provided by Confluence. You may also want to check if the image format (e.g., JPEG, PNG) and compression settings are appropriate for high-quality display.


Tags: cloud

confluence-cloud

header
Picture with Servers hot links on it
Asked by Peter Gross:

Hey Everyone,

we would like to put on several links (as a some kind of a hotlink) on a picture. Confluence...

Picture could be a graphic. I would like place some dots Close to words on the grafic and use them as a link. Ten links needed on one pic.

e.g. Picture of industry Factory. The links drives the Reader to different detailled pages to get deeper information.

thanks in advance!


Answers:
author: Brant Schroeder
body: [@Peter Gross](/t5/user/viewprofilepage/user-id/5485516) Welcome to the Atlassian community

Unfortunately this is not offered by Confluence Cloud itself, you will have to use an App like [Scroll ImageMap for Confluence](https://marketplace.atlassian.com/apps/253/scroll-imagemap-for-confluence?hosting=cloud&tab=overview). If you want to use your own HTML you could use the HTML macro for cloud plugin [HTML Macro for Confluence Cloud](https://marketplace.atlassian.com/apps/1212279/html-macro-for-confluence-cloud?hosting=cloud&tab=overview).


Tags: cloud

confluence-cloud
Why have you made Confluence So Complicated?
Asked by amit jain:

Every Update you are loading Confluence with more complexity, something that used to be so simple has become very complicated. It was better in 2015 to use Confluence to add Documentation and Knowledge to share compared to what it has become now. I had moved away from creating documentation and when I came back to create something in 2024 things have gotten super complicated with useless suggestions, template imports etc. I wish the ease of use of creation and very simple formatting was maintained and all the bells and whistles were kept hidden. I prefer innovation but it should make life more productive for the end users and should not be done to jam pack evernote or google docs or notion features into your simplistic but useful product.


Answers:
author: Arthur Mack
body: [@amit jain](/t5/user/viewprofilepage/user-id/5485447) very interesting so being able to add templates etc is complicated? I think not. I have been using Confluence for over 12 years and its getting easier not harder to use.


author: Brant Schroeder
body: [@amit jain](/t5/user/viewprofilepage/user-id/5485447) Welcome to the Atlassian community

Confluence has changed a lot since 2015. Thanks for sharing you feedback about the product. If you can be more specific about the issues you are having community members might be able to provide some insights on how to do things more easily. I would suggest using screenshots as well as you explain the difficulties you are having.


Tags: cloud

confluence-cloud
Create a form that either creates a page with updates a a page
Asked by Alex Moyer:

In essence I want to create a form that either creates a page with data from the forms entries or updates the data on a page.

I am working on creating a form used to set the agenda of a meeting or create minutes for that meeting.

I have two fields that are constant:

Date of the meeting

Action to preform: Set Agenda or Take Meeting Minutes

Task 1:

The idea is if you set a date that is unique and select Set Agenda you will have fields unhidden to set your agenda with. When you submit the form it will create a page which uses these fields on it and contains empty fields to be filled later for the meeting minutes.

Task 2:

When you set a date that match with a already submitted date and select Take Meeting Minutes you will have fields unhidden that correspond with fields to hold meeting minutes in. When you submit the form now it will update the entries that correspond with the date, thus updating the data on the page spoken about above.

I know how to achieve Task 1, but I am not quite sure how to do task 2. I believe I would create an IFTTT that fires based on the value in the Action to preform field and references the date of meeting field to update the correct entry. I'm just not sure how to. I have referenced: [Create (Update) Confiforms Entry](https://wiki.vertuna.com/display/CONFIFORMS/Configuring+ConfiForms+IFTTT+actions+and+rules#ConfiguringConfiFormsIFTTTactionsandrules-Create(Update)ConfiFormsEntry) but have note been successful in my attempts to complete this.

Help would be greatly appreciated!


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Alex Moyer](/t5/user/viewprofilepage/user-id/5428158)

Why do you want to update the page itself in the task 2 and not just the data in ConfiForms?

When you use ConfiForms macros you get the data on the pages that use the form, always up to date.

If you want to have dynamically shown sections in the created page and you are on a data center version of ConfiForms then consider using ConfiForms IFMatches macros to have those

Alex


Tags: confiforms

ifttt

unknown-hosting-type
I need to transform my confluence KB to a client facing KB
Asked by Mike Torgerson:

I understand confluence has the ability to create a client facing KB from my existing confluence support KB. Could someone please help me how this works?

Thanks

MikeT


Answers:
author: Brant Schroeder
body: [@Mike Torgerson](/t5/user/viewprofilepage/user-id/5485316) welcome to the Atlassian community

There are really two different ways to do this:

1. **You can make a space public with anonymous access** . ([Learn More Here - Information on how to set it up](https://support.atlassian.com/confluence-cloud/docs/make-a-space-public/)) When you make your content available to anonymous users, this means anyone on the internet. The anonymous access feature can't accommodate sharing with some anonymous people and not others. It's all or nothing. Spaces that are still private will not be visible. This is only available on paid plans.
2. **Use your service desk to make KBs available to users who have access to your service desk.** If you have a Jira Service Desk or you could start using one this is a really good option. It keeps the documentation limited to those who can access your service desk. Users have to login to search the KBs in JSM. This is a good option if you do not want it open to everyone. You can still have public sign-up so you are not constantly adding customers but it limits who has access and is not searchable via Google. [Using Confluence and Jira Service Management together](https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jsm#overview) \& [Set up your knowledge base with Confluence](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-knowledge-base-with-confluence/)

comments: author: Mike Torgerson
body: Thank you very much!!!


author: Brant Schroeder
body: [@Mike Torgerson](/t5/user/viewprofilepage/user-id/5485316) please accept the answer to help others.


Tags: cloud

confluence-cloud
Is there anyway to figure this? Timeline view
Asked by Chaitawat Luckanasriwongs:

![Capture-1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340717iA4D076616494AB99/image-size/large?v=v2&px=999 "Capture-1.PNG")

I manage timeline by place story task into the sprint, but as you can see from the picture above, that my timeline of the story of each epic is not order, is there anyway to make it order automatically.


Answers:
author: Dick
body: Hi Chaitawat,

Order your items by starting date instead of sprint

comments: author: Chaitawat Luckanasriwongs
body: it will be automatically?


author: Dick
body: it should (works for Roadmap / Plans)


author: Chaitawat Luckanasriwongs
body: There's no way to timeline with sprint?

It's more effective to me


Tags: cloud

jira-cloud

timeline

timeline-view
Variables get out of scope on Lookupissue
Asked by Jonas:

I'm trying to send an email to the persons which have tickets that are 2 days within the duedate, for that i use the loopupissue. If I'm trying to create a list in an email with the lookupissue my variable will be "" inside the lookupissue scope.

{{#lookupIssues}}  
{{#if (equals(distinctAssignee, assignee))}}  
- {{key}} \| {{summary}} \| {{assignee.displayName}} \| {{url}}  
{{/}}  
{{/}}

The value for distinctAssignee ist "", but why is that and how can I make it work or find a workaround?


Answers:
author: Bill Sheboy
body: Hi [@Jonas](/t5/user/viewprofilepage/user-id/5563743) -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

Once inside of an iterator such as {{#lookupIssues}} ...inside... {{/}} no other data is visible.

Are you trying to send one email to each person with issues, or a single email for all of the people?

Sending **one email per person** can be done using branching on the distinct assignees. That approach is described in this knowledgebase article: <https://confluence.atlassian.com/jirakb/automation-to-send-email-only-once-per-assignee-1310985609.html>

Sending only **one email with all the people**, such as with sections for each person is only possible if you have a known, small number of people. The rule would need to gather / save the data for each person in a variable and then combine those in the email. A rule like this could be very difficult to maintain.

Kind regards,  
Bill

comments: author: Jonas
body: Hello [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

Thanks for your answer the link helped me. My mistake was that i had a normal jql search instead of the second lookupissue and so I don't need the conditional logic inside the lookupissue smart value.

Regards,

Jonas


author: Dick
body: Hi Jonas,

Your lookup receives over 100 initial values that only then are reduced by the assignee conditional.

Find the exact issues using a jql expression, in automation, then use the send email option with the required information.

Regards,

Dick

comments: author: Jonas
body: Hello [@Dick](/t5/user/viewprofilepage/user-id/4586768)

I already filtered the lookupissue and there weren't that many issues so that wasn't the problem.

Regards,  
Jonas


Tags: cloud

jira-cloud
Unable to add product to existing site
Asked by Ronald Grentzius:

Currently we are usign Jira Service management and I would like to add Jira Workmanagement to our site. When I add the product/license via 'administration' to our existing site, an error is displayed in the last step. In English the message is:

We are experiencing technical difficulties. A technical problem occurred while loading this page.

This has been for some days now and I cannot find any solutions online, nor am I able to reach someone at Atlassian about is. Any tips?

![Jira error.png](/t5/image/serverpage/image-id/340684i771B522F6EA438F7/image-size/large?v=v2&px=999 "Jira error.png")


Answers:
author: JM Perrot
body: Hello [@Ronald Grentzius](/t5/user/viewprofilepage/user-id/5563688),

In your billing menu, do you see the added product? Or is the issue that you can't access JWM?

According to this link: <https://status.atlassian.com/>, everything appears to be working fine. If the problem is that you can't add the product to your instance and you've followed all the steps to add JWM correctly, I suggest raising a support ticket through this URL: <https://support.atlassian.com/contact/#/>

Take care, and don't hesitate to provide more details if needed.

comments: author: Ronald Grentzius
body: Hello [@JM Perrot](/t5/user/viewprofilepage/user-id/5163067) , thank you for the quick reponse! The product isn't added to our site. I can access work management, but I cannot start a new project due to the missing license. I will raise a ticket through the link.

BR Ronald


Tags: cloud

jira-cloud

not-applicable

organization-administration
Pre-filled values to create issue popup window
Asked by harshWardhan Wardhan:

Just wanted to know how can I provide pre filled default values to summary, description etc on my create issue popup window as I'm using  

https://\<company_host\>/secure/CreateIssue.jspa?issuetype=3\&pid=17500  

But, it only fills the projectId and issue type. Also want to fill in some other values.


Answers:
author: Ramin Shanehsaz
body: Hello,

have you tried out the following? <https://confluence.atlassian.com/jirakb/how-to-create-issues-using-direct-html-links-in-jira-server-159474.html>

There is also a ticket for this feature in the Atlassian Jira: <https://jira.atlassian.com/browse/JRASERVER-23590>  
You can checkout the discussion there for solutions/workarounds.

comments: author: harshWardhan Wardhan
body: Yeah that works fine for me.  

Thanks Ramin.


author: Dick
body: Hi HarshWardhan,

Use a simple automation for this:

trigger = create issue

when issuetype = story

edit issue

field1 = "default value 1"

field2 = "default value 2"

easy as pie,

Happy automating.


Tags: data-center

jira-data-center
How to separate certain Story Points from Calculated Story Points on Epic?
Asked by Nanna Lund:

Let's say we have an Epic with both UX design stories and development stories. UX is working ahead of development and finishes their design stories prior to development starting.   

We are therefore looking for a way where we can differentiate between the story points done by the UX designers and the story points done by developers as the UX story points should not be included in the development teams story points (velocity and all that jazz). At the same time the UX story points should be visible and calculated somewhere?   

<br />

<br />


Answers:
author: Andrei Eleodor Sirbu
body: Hello Nanna,

One way to do this would be to have a custom field, let's say "UX story points" and leave the native story points field for developers to estimate the issue.

In your epic, you can add two custom fields "Total Development Story points" and "Total UX story points" and make them read only by associating them to view screens.

Then you can create an automation which calculates the sum of development story points from the Story Points field and UX story points from the "UX story points" field.

You want to lookup issues with : issuetype = "Story" AND parent = {{triggerIssue.parent}}

Then you can add an "edit issue" in your automation, select the field you want to sum up the story points and add the following, inside the extra field section :

{  
"fields": {  
"Total UX story points": {{#=}}{{lookupIssues.UX story points.sum\|0}}{{/}}  
}  
}

You will still need to cover different possibilities maybe with a few automations.

One whenever an issue is created within the epic and it has story points value in one of the fields.

One whenever an issue is created, estimated then linked to a parent epic.

One whenever changes are made to any of the story points field.

I hope this helps, it sure works for me.

Kind regards


Tags: jira-unknown-hosting-type

unknown-hosting-type
Way to open Reporter assignment page in Jira data center as similar to AssignIssue!default.jspa?
Asked by Digvijay Singh Gehlot:

Hi Community,

I want to know if we are able to open Reporter assignment page as similar to /secure/AssignIssue!default.jspa?id=\<page-id\> in Jira data center?

Please guide which class we can use for Reporter in jira and/ or what url I can pass to open the Reporter assignment page in jira data center.

Thanks


Answers:
author: Florian Bonniec
body: HI [@Digvijay Singh Gehlot](/t5/user/viewprofilepage/user-id/5431110)

I do not think it's possible to do so in JIRA. You could try by using Script Runner and developing your fragment to have something similar with the Reporter.

[Web Item (adaptavist.com)](https://docs.adaptavist.com/sr4js/latest/features/fragments/custom-fragments/web-item)

Regards


Tags: assign

assign-issue

assignee

class

data-center

jira-data-center

reporter