Uploading multiple files at once in confluence
Asked by Rebecca L Lewis:

Users are having issues uploading multiple files at one time in IE and Firefox. They are not allowed to use Chrome. Can this be done in IE or Firefox?


Answers:
author: ManuR
body: Hello Rebecca,

With the behaviour you described, it seems that you are trying to drag and drop attachments to the Attachments macro. This behaviour is currently impacted by a known bug: <https://jira.atlassian.com/browse/CONFCLOUD-58931>

To workaround this, you will need to go to the Attachments menu when clicking on the 3dot button on your page. There, you will be able to drag and drop multiple attachments at once :)

Cheers,  
Manu  


author: Johannes Schneider
body: I can easily upload multitle files directly into a conlfuence page, but not into the thing that is made for it.- the "macro" for creating a file list.


author: Johannes Schneider
body: Any updates on this issue?


author: Zaid Baban
body: Any updates on this issue?


author: AnnWorley
body: I just tested in Firefox using the insert\>files and images on the toolbar, as well as just dropping the attachments from the file system into the editor so your users "should" be able to upload multiple files. I tested on Confluence 6.8 Server and Confluence Cloud.

Please let me know:

* Whether you are seeing this issue on a Server or Cloud instance.
* if Server, what is the version of Confluence?
* What are the errors or other issues that the users are seeing when they try to upload multiple attachments?
* Are any errors logged in **\<[confluence_home_dir](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html)\>/logs/atlassian-confluence.log** which correspond with the failed uploads?
* Are any errors or related messages of interest in the Inspector in Firefox? (You can launch the Inspector by right clicking the Confluence page and choosing **Inspect element** or from **Tools\>Web Developer\>Inspector.**

I look forward to hearing more about your case.

comments: author: Rebecca L Lewis
body: Thanks so much for your response.

We are use both versions. However, we are only having this problem in the cloud instance.

User experience is they drag multiple files over and the system acts like it is uploading them all but when done, only shows one.

Ironically, the only browser this seems to work in for us is Edge...which is not commonly used within our user community.


author: AnnWorley
body: Hi Rebecca,

If you have access to the Cloud instance and Firefox, please test to see if the behavior is still happening. I was about to open a ticket for you on our [support portal](https://support.atlassian.com/contact/#/) when I saw this:

![Screen Shot 2018-03-29 at 2.40.41 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/18275i66460F1036A7E828/image-dimensions/561x283?v=v2 "Screen Shot 2018-03-29 at 2.40.41 PM.png")

If the issue has been going on for days or it is still occurring, just let me know and I will open a ticket for you, or you may open one at <https://support.atlassian.com/contact/#/>.

Thanks,

Ann


author: Anup
body: They should be able to.

See <https://confluence.atlassian.com/cloud/supported-browsers-744721663.html>


Tags: upload