youngmon/atlassian-qna huggingface dataset:
I can't see comments that another team member added to a shared card. How can this be fixed?
Asked by Sara Epp:

I'm working on a shared board with another user. I created the cards, she's added comments and a label, but I can't see either her comments or the labels she's added. She can, though!

I've tried logging in an viewing from another device, a different browser, and restarting browsers.

How can I see her comments???


Answers:
author: Mike
body: Hi Sara,

It sounds like that other user might not be saving the comments, and might only be seeing them locally. That wouldn't quite explain the labels situation, though.

The best thing might be to have you reach out directly to us via <https://trello.com/contact> and if you can include screenshots of how that other person is seeing the comments and labels on the card, that should help us understand what's going wrong!

comments: author: Sara Epp
body: Thanks, I will do that next time.

For this time, the other user copied and reposted her comments, at which point we both saw them twice. The labels she added never appeared though.


author: Rob
body: I'm having the same problem. For me, I have comments in cards dating back several years and clearing cache or other tricks still do not result in my inability to see comments.

Point of interest: This happened only after the Atlassian integration!


Tags: comment
Big Picture for Trello - member assignemen
Asked by Miko?aj Krekora:

Hi!

I have just started using Big Picture for trello, and it really has got the capacity to boost our work.

However, is there any possibility to change the card member directly from BigPicture view? That would really be helpful.


Answers:
author: Mike
body: Hi Miko?aj,

Great question! I would suggest reaching out directly to the BigPicture team on this one, as they'll be best able to help:

<https://wiki.softwareplant.com/display/DOCUMENTATION/About+BigPicture+Trello>


Tags: big-picture
Board Observers, Attachments, and Butler Buttons
Asked by Michele F.:

Hi Trello experts,

I'm trying to setup a ticketing process based on one Trello board, and I was thinking of having people who open the tickets as Observers of the board (so that they can see the status and progress of their requests).

Before buying Trello Business Class to be able to have board observers, I would need to know whether:

1. Observers will be able to add attachments to card.
2. I can set up a Butler button, and make the button available to Observers, so that - for instance - I can have a button to have Observers move cards to the "Done" list when they want to close a ticket.

Thank you all in advance for your replies.

Regards,

Michele


Answers:
author: Mike
body: Hi Michele,

Great questions.

Observers cannot add attachments to a card---adding an attachment constitutes editing a card, which is what Observers are not permitted to do.

As for the Butler button, Free Butler users are limited to one button per board, so if your board had a few buttons, for example, they'll have some trouble. If you limit to that being the only button, they'd be able to *see* it. The larger problem is that Board Buttons are designed to take the prescribed actions on the board on behalf of the person who clicks the button. In other words, if I click the button, \*my account\* will take the actions the button is set up to do. If you click the button, \*your account\* will take those actions. Observers can't move cards, so the button will fail when an Observer clicks on it.

comments: author: Michele F.
body: Hi Mikelj,

Thank you for your answer!

Regards,

Michele
Sort a list by a custom field in asc/desc order
Asked by Roberto Rizzo:

Hi,

I'm using Trello and I want to order a list by custom field.  
On list context men? (list action) I select **Sort By...** action and select my custom field.  
The order is only ascending and there's no descending option.

Temporarily I solved through the Chrome Ultimello extension but I wanted to know if the descending order is possible or not with Trello free account.


Answers:
author: Mike
body: Hi Roberto,

Currently, ascending is the only option available, but I'll make sure to voice your support for the descending option as well in the future!
Why can't I see all more cards?
Asked by Susan Glenn:

Some of my lists are missing their cards. For example, I see that one list has 9 cards, but only 5 show up. But if I run a search for a card that's not visible, I can find it.

I'm not sure what I did today to create this problem, but I can't seem to fix it. In fact, I just keep losing card visibility.

Yikes!


Answers:
author: Iain Dooley
body: [@Susan Glenn](/t5/user/viewprofilepage/user-id/3636408) sounds like you're filtering cards:

<https://help.trello.com/article/787-filtering-search-cards-on-a-board>

(Edited link)

comments: author: Susan Glenn
body: Yes, that's exactly what I was doing. Thank you!
Can I custom the UI Style of the Description? or use power-up?
Asked by ken hu:

Hi, I'm really don't like the UI Style of the description on App and Web, it's not comfortable to read for me, if I can custom the UI style, that's will be great


Answers:
author: Iain Dooley
body: [@ken hu](/t5/user/viewprofilepage/user-id/2775664) the only way to interact with Trello's CSS is with a browser extension. You can use markdown formatting to make some limited improvements.


Tags: description
Create a template for a new board?
Asked by jason:

Hi there,

Is it possible to create a template to be used across multiple new boards? We have multiple client projects that require new boards but may have the same custom fields, tables and lists.


Answers:
author: Iain Dooley
body: [@jason](/t5/user/viewprofilepage/user-id/3636185) Yep here you go:

<https://help.trello.com/article/1187-creating-template-boards>
Butler gather a number from a Card Title, and add to a custom field?
Asked by Cody Pieper:

Hello,

I'm copying ticket numbers from our slightly decrepit ticketing system, so I can integrate cards with trello/cronofy due dates.

I copy text in this format:

Ticket #123456: Example Ticket for John Doe

I would like to copy this text to a Card Title, and then have Butler place "123456" into my custom field for ticket number if possible.

Also if possible, I'd love to be able to remove the first 16 characters (including spaces) to remove "Ticket #123456: " from the Card Title.

I'd love to hear any ideas on this, thanks in advance for any of your time :)

Regards,

Cody


Answers:
author: Iain Dooley
body: [@Cody Pieper](/t5/user/viewprofilepage/user-id/3636384) this Butler command does what you need:

when a card with a name starting with "Ticket #{\*}: {\*}" is added to the board, set custom field "Ticket Number" to "{wildcard1}", and rename the card to "{wildcard2}"

comments: author: Cody Pieper
body: Thanks very much, that works perfectly!


author: Ricardo B.
body: wildcards do not seem to be working for me. Because the issue is happening on a large and complex board, I've set up a mockup board to test where I isolated the behavior I need: <https://trello.com/b/VZaoLAI4>

As you can see, I have 2 lists: "References" and "People". Cards under "References" are titled in the format \[Reference Number\] \[Reference Name\].

I will have an external system updating custom field "Reference #" in cards under the "People" list through Zapier. When this happens, **I'd like Butler to look this reference number from the cards in the "References" list and set custom field "Reference Name" appropriately.**

I expected this rule to work (the relevant part is in bold):

**when custom field "Reference #" is set in a card in list "People", lookup a card titled "{{%Reference #}} {\*}" in list "References", set custom field "Reference Name" to "{wildcard1}",** post comment "Reference: {wildcard1}", add link "{foundcardlink}", find a card titled "{{%Reference #}} {\*}" in list "References", and post comment "{triggercardname} {triggercardlink} is using this reference."

As you can see I am also attaching the reference card to the person card and posting appropriate comments.

As you can see on cards Anthony and Bruce on the mockup board I've sent, "Reference Name" never gets set. And the wildcard is empty when used in the posted comment.

Any thoughts on what I am doing wrong?

Thanks in advance.

comments: author: Ricardo B.
body: Hi all, just in case someone needs this, I have just received word from Trello support and **wildcard variables only work from the trigger condition**.

While you **CAN** use something like **lookup a card titled "{{%Reference #}} {\*}" in list "References"** in the rule, you will NOT be able to access the contents of the wildcard using {wildcard1}.

Trello support mentioned they would add this as a feature request that could be added someday... Hopefully they will indeed.

Cheers
How do I analyze bottlenecks and receive summary reports for admin in Trello?
Asked by chase bleke:

I'm looking to be able to view/receive the following functions:

1.) Total # of Leads (cards) given to one person  
2.) Total # of Leads (cards) overall in the system  
3.) Total # Leads (cards) in the "In" stack (showing %'s too)  
4.) Latency of each step in the process (card x stayed with y person for z days)  
5.) Cards take x weeks to go from new to In or Out  
6.) Auto emails to target brokers when they haven't touched a card in X days  
7.) Summary email sent to leadership with leads (cards) that need updating/activity but have not had any recently, broken down by member.  
8.) Show cards owned by a member to the member (only let them see their own cards, not the whole board).

I am aware that Kanban by Nave \& Time In can handle a few of these functions, but not all. Any tips on other apps or possible solutions to these? Greatly appreciated!


Answers:
author: Iain Dooley
body: [@chase bleke](/t5/user/viewprofilepage/user-id/3636096) you can write this type of reporting using the API and Google Apps Script. Check out this intro to reporting in Trello with Google Sheets:

<http://www.littlebluemonkey.com/blog/automated-trello-reporting-using-google-spreadsheets>

I based much of what I did with Trellinator on this guy's work, so for example in Trellinator it would be pretty trivial to create a daily report that gets emailed or added to a spreadsheet with the numbers you're talking about:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

comments: author: chase bleke
body: Thanks I'll give Trellinator a look!
I connecting and disabling Trello from bitbucket
Asked by Marston Ward:

I connected my Trello account to my bitbucket repo but after we moved to a new repo two things happened:

1.) I cannot disable trello from the old repro

2.) I cannot connect trello to the new repro


Answers:
author: Mike
body: Have you had a look at this page? <https://help.trello.com/article/1082-using-the-bitbucket-power-up>

That page will help with instructions on how to swap those around:

![file-D48fb7FWKP](https://community.atlassian.com/t5/image/serverpage/image-id/73802iAECD91C871AE51F1/image-dimensions/314x219?v=v2 "file-D48fb7FWKP")

If that's still giving you trouble, feel free to reach out to us directly at <https://trello.com/contact> and well be glad to help!
Download de v?rios anexos
Asked by F?bio Campanhol:

Ol?! Existe alguma op??o para fazer o download de todos os anexos de um cart?o de uma s? vez?

Geralmente uso cart?es com v?rios anexos, mas na hora de fazer o download deles, tenho que fazer um a um... Existe alguma forma de fazer esse download de tudo de uma vez?

Abra?o! :)

F?bio R. Campanhol


Answers:
author: Athila Rafael
body: Existe uma forma, ? simples de fazer, por?m custa $5 por m?s e $50 por ano. Segue o tutorial: <https://youtu.be/opexphhFEoU?feature=shared>  

Se ajudei faz um pix, chave: reisathila@gmail.com


author: Marcelo Fiuza
body: pelo visto eles nem tem essa fun??o, como tmb nao estao preocupados se temos essa necessidade

comments: author: Athila Rafael
body: Existe uma forma, ? simples de fazer, por?m custa $5 por m?s e $50 por ano. Segue o tutorial: <https://youtu.be/opexphhFEoU?feature=shared>


author: Daniel Dantas
body: nada resolvido pensei q ia ter a resposta kkkkkkkkkkk


author: RENATSON FREITAS BOT
body: tamb?m tenho essa d?vida

comments: author: Ma?ka
body: Mesma d?vida....se ele perguntou em 2019 e ainda n?o tivemos resposta, acredito que n?o existe, certo?


author: MagoCriativo
body: tenho a mesma d?vida!!!


author: Thais Nogueira Soares
body: Pelo visto n?o h?


author: ?rica Manuela Salles de Ara?jo Freitas
body: Tamb?m tenho essa d?vida. Facilitaria muito.


author: Flavio Leonard Vargas
body: Tenho a mesma d?vida.


Tags: download
Printing cards with images
Asked by Ann-Maree Paynter:

We used to be able to print our board, complete with the images but when I try this, I get a blank box where the image is supposed to be. Is there a way around this that doesn't involve paying for additional functionality?

![Easter.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/72828i50104D6C6441448F/image-size/large?v=v2&px=999 "Easter.PNG")


Answers:
author: Blair at Atlassian
body: Hi Ann-Maree!

We're looking into this! Could you please share the version and type of browser you're using when you print the board/card? Thanks so much for pointing this out!


Tags: print
Not able to mark due date as done
Asked by Eduardo Brito Figueiredo:

I would like some help with editing due date on Trello cards. Suddenly, I can?t mark any due date as done. It started these last 2 weeks ago. I am administrative user on all boards that I participate along with the rest of my work team. Everyone else on my team can mark due dates as done. I am the only one that can?t do it. I am also a Trello Gold user with several power ups added to the boards where my work team belong. I hope someone can give me a clue to the problem I?m facing. Oh, almost forgot, I?m using Google Chrome but the same happens on Mozilla Firefox and Microsoft Internet Explorer.


Answers:
author: Mike
body: Hi Eduardo,

Very interesting! I would suggest reaching out to us directly at <https://trello.com/contact>

We may need to take a look at your specific Trello account to better understand why that's happening to you specifically!
Can't attach file from Box using store app
Asked by yanni.cotis:

Hi, I am using the Trello app from the Microsoft Store. This works for my team as it frees up the browser for other things and makes for easier multitasking. However, our organisation uses the Box cloud storage service. I cannot attach a file from Box to a Trello card from the app. I can do so from the browser, but not from the app. As you can imagine this has significant impacts on my workflow and my ability to roll out Trello to other teams in my organisation. I have the Box power-up and I have uninstalled and reinstalled Trello several times with no luck. I have also tried this on several other personal computers out of the office and have the same problem. I can navigate to the file, but which i select 'choose' nothing happens. I have the Box power up and would greatly appreciate a fix on this.


Answers:
author: Mike
body: Hi Yanni,

When you say it works in the browser, which browser are you using?

We do sometimes see authentication trouble from the desktop app to outside services because of the sandboxed nature of the desktop apps, but frequently, opening Chrome and authorizing the connection *in Chrome*, will let it work properly in the desktop app as well.

Can you give that a try?

comments: author: yanni.cotis
body: Hi, this problem is across all members of my team using a variety of browsers from firefox, chrome and the beta of the new windows edge browser. How would I authorise a connection in chrome?


author: yanni.cotis
body: Just to be clear, Trello is working perfectly in every browser, just not the app.


author: yanni.cotis
body: Just an update. Was contacted by Trello support and this is bug. They are working on a fix although cannot provide us with a date for when the fix will be supplied.


Tags: attachment

box
Automa??o no mobile / Mobile Automation
Asked by Denner Magno:

Como usu?rio Business Class, estou tendo dificuldades com a utiliza??o do butler no mobile. O app n?o esta buscando os check list criados no cart?o modelo, ao criar um novo cart?o no mobile eu n?o consigo vincular um check list a ferramenta pede para eu criar um novo.

Tamb?m estou com dificuldade de utilizar os bot?es do Butler na vers?o mobile, os card botons simplesmente n?o aparecem nos cart?es.

As a Business Class user, I'm having trouble using the butler on my cell phone. The app is not looking for the checklist created in the card template, when creating a new card on my phone I cannot link a checklist to a tool requested to create a new one. I'm also having difficulty using Butler's buttons in the mobile version, the card buttons just don't show up on the cards.


Answers:
author: Iain Dooley
body: [@Denner Magno](/t5/user/viewprofilepage/user-id/3634842) yes that's correct the buttons don't show up on mobile. But rules should work the same regardless of device. An alternative to using buttons that will work on all devices is to have triggers based on adding labels.
Locked out of my account, need help
Asked by Stefano Bortoletto:

Hi!

A few weeks ago I got logged out of my Trello account. When I tried resetting my password I realized that my account was originally opened with the email I used at my old job. Because of this I could not reset my password and gain access to my account again. Trello refuses to change the email address to my old account despite me having a unique name which is in both my username, old email address and new email address.

I was the leader of a board at work I started. My question is if I need to create a new account to be able to get back into this board, how can I give leadership access to another member in the board so that we dont completely lose all the data that is on there?

Thank you in advance,

Stefano


Answers:
author: Torben_trello
body: Access to the registered email address is required in order to gain access to an account.

This is an important security measure to prevent social hacking/ engineering attacks. You can read more about our efforts here: <https://help.trello.com/article/839-why-support-cant-grant-access-to-your-account>

You might want to check, if you can get access to that old email address in order to gain access to the account again.
????????????????????????????????????????????
Asked by ????:

?????????????

????????????????  
???????????????????????????????????????????????????????????????


Answers:
author: Kishan Sharma
body: ????? [@????](/t5/user/viewprofilepage/user-id/3506772)

???????????????????????[Confluence](https://marketplace.atlassian.com/apps/1218474/compliance-for-confluence?hosting=cloud&tab=overview)??????????????????????????Confluence?????????????????


Tags: confluence-server

server
A page named "Travelor" does not appear on top 5 or 10 searches
Asked by Partha Maitra:

Hello,

I have a page named "Travelor" which does not appear on the top 5 or 10 searches. All other pages with the keyword "Travel" in their title appear first.

I tried adding several labels on the page, republished the page, added more keywords with 'travelor', still no success.

I have checked the pageviews and other related pages with less pageviews easily appear on the search. So failed there as well.

Please help.

Regards,

Partha


Answers:
author: Nic Brough -Adaptavist-
body: Part of the problem here is probably word-stemming as well. If you are doing the indexing in English, then Confluence will be looking at the word stem "travel" and finding it.

Travelor is not an English word, so the indexing system can't know whether the word is stemmed from "travel", and so it can't prioritise it.

comments: author: Partha Maitra
body: What could be the possible solution to this? I am getting complaints from users regarding this page.


author: Nic Brough -Adaptavist-
body: Because it's not a word, the stemming can't help you.

You'll need to ask people to search for "travelor" in full. Or change the word to an English one (I don't know why you've used it, so I can't say if that is of any use to you)


author: Partha Maitra
body: The problem is even with the full word "Travelor" it does not appear on top 5 or 10 searches.

It is the name of a supplier that is why we have to use it the same way.


author: Nic Brough -Adaptavist-
body: I thought it might be a real name. I'm afraid the best you can do here is exact searches with CQL - see <https://developer.atlassian.com/server/confluence/performing-text-searches-using-cql/>


author: Kishan Sharma
body: Hi [@Partha Maitra](/t5/user/viewprofilepage/user-id/4561052) Welcome to the Atlassian Community!

There is no built-in way to modify Confluence search results rankings, you will find some useful tips on below threads for similar discussion.

[Change ranking in confluence search](https://community.atlassian.com/t5/Confluence-questions/Change-Ranking-at-confluence-search/qaq-p/840648)

[How we can affect the confluence search results](https://community.atlassian.com/t5/Confluence-questions/How-we-can-affect-the-Confluence-search-results/qaq-p/1169068)

There's currently a [feature request](https://jira.atlassian.com/browse/CONFSERVER-15619) to grant ability to adjust ranking of search results, you can vote for it and start watching it for updates.


Tags: confluence-server

server
Hyperlinks not working in Confluence
Asked by Camouflage:

Why is it that hyperlinks no longer work in Confluence? If you ctrl-K over text and try to add a hyperlink, or even try to do this via the Link icon, the window pops up allowing Link and Text to be entered, but the values are not saved. Could you please advise why this is, and could you please resolve this bug. In the meantime, is there a workaround?


Answers:
author: Jacob Vu
body: Hi [@Camouflage](/t5/user/viewprofilepage/user-id/4354835)

Linking in Confluence is still working for me. When you click the linking window, put in values and then hit 'Enter', does it work?

Jacob

comments: author: Camouflage
body: Thanks Jacob. All good now after pressing Enter.


author: Kishan Sharma
body: Jacob is correct, once you add the URL, hit "Enter", it will then add the link as expected.


author: Eric Green
body: I have the same issue which is what drove me to search for this page. I tried hitting "Enter" also and that doesn't work either. I just see a popup where the "Insert" button is disabled. I tried again and it works (the "Insert" button becomes enabled) sporadically.


author: Candice
body: Hi Atlassian community.

I cannot find a thread linked to the issue I'm experiencing.

Documents were loaded onto a Confluence page and changed from icon to link. A month later, the hyperlinks no longer work (they are greyed out).

When I click on the link, it refreshes the page that I'm currently on.

Do you know what the error could be?

![Hyperlinks not working.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/233140iD252F4443A0BC716/image-size/large?v=v2&px=999 "Hyperlinks not working.PNG")


Tags: cloud

confluence-cloud

link
upgrade
Asked by Imedris IT:

Confluence is discontinued, but i can still download the latest version. Will it let me upgrade? Or will it ask me for a new license key?


Answers:
author: Mikael Sandberg
body: It is the license sales that has been discontinued, server is still being supported until Feb 2, 2024 when the support ends. Hence you are able to download the latest version and install it as long as you have a valid license. For more information see <https://www.atlassian.com/migration/journey-to-cloud>


author: Nic Brough -Adaptavist-
body: You can upgrade to any version of Confluence released **before** the end of your licence.


Tags: confluence-server

server