youngmon/atlassian-qna huggingface dataset:
Remove some options in Issue view.
Asked by Santhosh Raj:

We have a problem in viewing removing some unwanted options when viewing it.

![Screenshot 2024-03-19 104513.png](/t5/image/serverpage/image-id/312917iF1CB80966EC3897B/image-size/large?v=v2&px=999 "Screenshot 2024-03-19 104513.png")  

In this We don't need options like "Add form", Create and "Add Checklist" like that.  
Is there an options for removing it by in-build JSM Cloud


Answers:
author: Wojciech Wardaszko _HeroCoders_
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233)

[@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395)'s answer covers most of your question, but for that "Add Checklist" button I'd like to voice my concern.

By the looks of it, you're using one of our checklist apps ([Issue Checklist Free](https://marketplace.atlassian.com/apps/1220209/issue-checklist-for-jira-free?hosting=cloud&tab=overview), [Issue Checklist Pro](https://marketplace.atlassian.com/apps/1213231/issue-checklist-for-jira-pro?tab=overview&hosting=cloud) or [Checklist for Jira \| Enterprise](https://marketplace.atlassian.com/apps/1211562/checklist-for-jira?hosting=cloud&tab=overview). Uninstalling such an app will remove checklist functionality from all of your Jira instance which might not be the sought result.

If you're using Pro or Enterprise, you can utilize a feature called [Custom View Checklist Permission](https://docs.herocoders.com/checklist/configure-permissions#ConfigurePermissions-UnderstandingtheCustomViewChecklistPermission) to control who gets to see the checklist and the button, or you can advise the users to use the option to "Move Checklist to the right" from checklist's menu hidden under the ellipsis (...). This will remove the "Add Checklist" button without removing the features from your instance.  

If you have any questions, feel free to reach out to us via our [service portal.](https://herocoders.atlassian.net/servicedesk/customer/portal/7)

Cheers!


author: Rebekka Heilmann _viadee_
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233)

"Add Checklist" must be a Marketplace App. You can uninstall that.

"Add Form" is Jira Service Management functionality and shouldn't be available in standard Jira issues.

"Create" is native Jira functionality.

Any Jira native functionality cannot be disabled. Exceptions are any panels on the right, like the Devops integration. These can be deactivated per project in the Features section of the project administration.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation - link the issue to where I manually triggered the rule
Asked by Laura Christie:

I want to manually trigger a rule from an issue to create a new issue, and have the new issue automatically linked to the issue I triggered the rule from. The Add Link to "triggerissue" does not work I assume because the rule isn't actually being triggered from the original issue, it's being triggered manually.


Answers:
author: Ste Wright
body: Hi [@Laura Christie](/t5/user/viewprofilepage/user-id/5364648)

It should still work, as the manual trigger is still related to that trigger issue.

This worked for me:

* **Trigger:**Manual trigger from issue
* **Action:** Create Issue
  * Project = Same project
  * Issue Type = Same issue type
  * Fields...
    * Summary = *Summary Here*
    * Linked Issues...
      * Type = clones
      * Issue = Trigger Issue

---

If this doesn't resolve your issue, could you show us your current rule? Screenshots would be very beneficial!

Ste


author: Walter Buggenhout
body: Hi [@Laura Christie](/t5/user/viewprofilepage/user-id/5364648) and welcome to the Community!

Could you specify what you mean by *"the add link to triggerissue does noet work"*?

Usually it is possible to add the *Linked Issues* field to your create issues operation and indeed refer to the trigger issue. As far as I remember, I've seen that work. But from your description, I can't make up for sure if you tried doing it this way or refer to something else.

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira intermittently is creating tickets in response to some email replies in which the Jira mailbox
Asked by Steve G:

\* We sometimes send emails to a distribution of 1 or more people

\* If we cc the Jira mailbox and prefix the email subject field with:

Re: ITHelpdeskxxxxx

\* The email contents auto-update the ticket (where xxxxx is the specific number of the ticket in our Jira IT Helpdesk project)

\* This email feature worked well up until we upgraded to the latest Jira LTS version, that we actioned in early Feb this year

\* Since that upgrade to the latest Jira LTS, we now have an intermittent issue in which some of the replies I receive to such emails I describe, don't auto update the relevant ticket

\* Instead we now have an intermittent issue in which some of the replies instead create a new ticket in Jira

\* It was interesting to note in the most recent email exchange with this issue, the issue was only occuring for replies from 1 of the recipients and not from the other

\* We've since also upgraded the version of Jira core with no noticeable impact to the issue

\* Can anyone advise please how we should troubleshoot this particular issue?

Thanks for any help.

Regards,

Steve


Answers:
author: Jeroen Poismans
body: Hi,

It's interesting that it happens with replies from only one receiver. I would focue my investigation there:

* Is this user known in your instance?
* Is he a customer of the Service project?
* Does he have other permission settings compared to the other recepients?

Regrads!

comments: author: Steve G
body: Hi Jeroen,

Thanks for your message. To clarify:

\* this issue doesn't only occur from 1 user

\* the issue occurs with multiple but not all users

The issue is intermittent meaning we have only built a small sample of diagnostic info so far to further drill into (as per what you suggest). While I can't say so for certain so far, I am also curious if this occurs for certain users in certain email threads that are unimpacted in other email threads in which they are in the distribution.

Regards,

Steve


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
Customer reply not replying to original email
Asked by Ben:

Hi everyone,  
I have turned on the customer reply for when a new request is created.

Currently when you email a new ticket, the automated response comes through as a new email.

I would like the automated response to be a reply to the original email. Is this possible? Seems like it would be logical.

Thanks


Answers:
author: Ben
body: +1


Tags: cloud

jira-service-management

jira-service-management-cloud
Scheduled Automation for updating Jira User Profile
Asked by Bekkah Crisp:

Has anyone been able to get this [How to update user type attribute of an Asset objects using Automation after Import \| Jira \| Atlassian Documentation](https://confluence.atlassian.com/jirakb/how-to-update-user-type-attribute-of-an-asset-objects-using-automation-after-import-1141505554.html) to work with a "schedule' trigger?   

I have it working up to the web request, and it says it is running successfully. I have tested the URL in Postman and can see that it is pulling the Account ID for the users in the log.  

I added an audit log step to show what the AAIDUser was pulling for {{webResponse.body.accountID}}, and it is blank.   

I am guessing this is because my AQL query returns more than one email address and the web request isn't looping through each variable?  

Any ideas on how I can use the schedule option vs the 'when created'??


Answers:
author: Kris Dewachter
body: Hi [@Bekkah Crisp](/t5/user/viewprofilepage/user-id/5256823) ,

I have implemented this solution once. But I used the "When object created" trigger, not the scheduled trigger.

If you use the scheduled trigger, I presume you loop over each found object, an perform a API call per user object.

Best regards,

Kris

comments: author: Bekkah Crisp
body: Hey Kris,  

That is what I assumed also, but no luck :/   

Thanks!


author: Kris Dewachter
body: Hi [@Bekkah Crisp](/t5/user/viewprofilepage/user-id/5256823) ,

I have been testing with this a bit, but unfortunately I have also not been lucky getting an automation rule to loop over an "Lookup Objects" result, and perform a webrequest for each result.

It seems to work fine when you use the "Send Email" action instead of webrequest.

So i'm also curious to see if there is a solution for this. For now, I will stick to my "Object Created" trigger.

Best regards,

Kris


author: Bekkah Crisp
body: Hey Kris,

I actually ended up getting it to work. For me, it ended up being an auth issue.   

![Screenshot 2024-03-21 at 12.49.40?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/313646i10DA7D8B797F4E45/image-size/large?v=v2&px=999 "Screenshot 2024-03-21 at 12.49.40?PM.png")


Tags: automation

cloud

jira-service-management

jira-service-management-cloud
Can set resolution via the API
Asked by Ste404:

Hi there,

I have an update API PUT that transitions an issue to 'Canceled' and updates a few other fields along the way.

What I can't seem to set is the Resolution value.  

If I put this in the code  
"resolution": {  
"name": "Done"  
}  

the PUT still works, the issue is cancelled and the fields are updated, but no resolution is set.  

The resolution is on the transition screen.  

Not sure what I am missing as there are no errors.


Answers:
author: Nic Brough -Adaptavist-
body: Is the resolution field on the transition screen?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to use jira automation to copy a field from multiple child to parent?
Asked by Raj C:

I have an issue type initiative which is a parent of multiple epics. I want to copy the text field which contains the epics status summaries to the parent Initiative. So the initiative contains the status for each epic under it.

I am thinking of have an manual/scheduled trigger which will copy the epic's status summary to Initiative.

Is this possible and how?

Thanks in advance.


Answers:
author: Kalyan Sattaluri
body: Hello [@Raj C](/t5/user/viewprofilepage/user-id/5373711)

Can you clarify what do you mean, "copy the text field which contains epics status summaries to parent initiative"?

What field are you trying to copy from Epics and where to in Initiative?

But generally, below are your steps:

Scheduled/Manual Trigger with JQL = Your initiative as Key.

Then Action = lookupIssues to find all Epics under that initiative.

Depending on the field, you should be able to access that field as {{lookupIssues.status}} or similar.

And basically store that in your Initiatives field directly or create an intermediate variable if you need to format this list somehow..

Either way, please share more details on what this field is you want to copy from and copy to.

comments: author: Raj C
body: The status summary is a custom field called "Callout" which takes text input. Each epic and initiative has Callout field. I want to merge the data from all linked epic's callout to Initiative's callout.

I do not see an action called lookupIssues. Attached the screenshot of all actions available to me.![Screenshot 2024-03-18 at 4.24.34?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/312879iFEFF0EB2F407A188/image-size/large?v=v2&px=999 "Screenshot 2024-03-18 at 4.24.34?PM.png")


author: Kalyan Sattaluri
body: under advanced, can you check.. like below?![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/312880i3F6DB6DE45D915A9/image-size/large?v=v2&px=999 "image.png")


author: Raj C
body: No, I dont have it

![Screenshot 2024-03-19 at 9.09.12?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/313073i66D7695839D311AA/image-size/large?v=v2&px=999 "Screenshot 2024-03-19 at 9.09.12?AM.png")


author: Kalyan Sattaluri
body: [@Raj C](/t5/user/viewprofilepage/user-id/5373711)

You are on an older version of Jira.. You tagged it as cloud but Can you confirm if its Server or DC edition?

To do what you want, with the options you have, you have to make a web request call to get these details and def advanced topic.


Tags: automation

jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Automation Using Teams Field Erroring Out
Asked by Martinez, Diego:

Hello,

I am receiving an error when using the ***teams*** field for an automation service project task. The team that I am using has a slightly different name once the service issue gets created in the **team** field section than the one I can assign in the automation process. I noticed that you can only pull from the **teams** field and not the **team** version.

**Data Governance** for Automation (Not sure where this field is pulling this team as it is named below)

**Data Governance - Sunaina** when assigning the team in the newly created issue (this is the team name found everywhere else but it will not show up in the automation teams field)

Is this something where I need to edit the teams field in custom fields? It is currently locked

![Screenshot 2024-03-18 153457.png](https://community.atlassian.com/t5/image/serverpage/image-id/312852iA95D85A66EB3333F/image-size/large?v=v2&px=999 "Screenshot 2024-03-18 153457.png")

![Screenshot 2024-03-18 154018.png](https://community.atlassian.com/t5/image/serverpage/image-id/312853iA0A71BF633ECA1B0/image-size/large?v=v2&px=999 "Screenshot 2024-03-18 154018.png")

![Screenshot 2024-03-18 154154.png](https://community.atlassian.com/t5/image/serverpage/image-id/312855iFE107EF4CEF52108/image-size/large?v=v2&px=999 "Screenshot 2024-03-18 154154.png")


Answers:
author: Laurie Sciutti
body: Hello [@Martinez, Diego](/t5/user/viewprofilepage/user-id/5348680) \~ are you trying to set the Team field or is this a custom Teams field that you created? If this is for the OOB Team field, then that cannot be set using the drop-down field selection but rather via the "More options" section just below the drop-down. [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) outlined the steps for that [here](https://community.atlassian.com/t5/Jira-Service-Management/Re-Team-field/qaq-p/2548596/comment-id/154439#M154439) . HTH

comments: author: Martinez, Diego
body: This worked, thank you!


author: Elliot Jones
body: This works, thank you so much for sharing this!


author: Ryan M
body: Hey [@Martinez, Diego](/t5/user/viewprofilepage/user-id/5348680) - looks like [this answer](https://community.atlassian.com/t5/Jira-Software-questions/Teams-option-unable-to-edit-using-automation/qaq-p/2197615#M291300) from another users question might help with this - let me know if that helps.

comments: author: Martinez, Diego
body: This helped, thanks


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

team
Remove Created in Last 30 Days from the Jira default Filter setting
Asked by Trina Woodworth:

Click: Filters \> View all Filters \> Create Filter

When I get to the Filter page to create a new filter, the Created in the last 30 days is defaulted as one of the filter selectors (see below). It wasn't always there (I've been working in Jira since 2020), but in the recent past, it has shown up.

How do I remove this as one of the default filter selectors? I almost never need it and I have to take the step to remove it each time I create a new filter.

Thank you!

![Jira Filter Screenshot.png](/t5/image/serverpage/image-id/312840iE96F7BD230445F92/image-size/large?v=v2&px=999 "Jira Filter Screenshot.png")


Answers:
author: Embrenchia Snyman
body: Atlassian can start by addressing 8 - 10 year old issues on their backlog and not force in new stuff no one asked for. The default 30 days SERVES NO PURPOSE and helped no one ever. Take it out.


author: Joseph Chung Yin
body: [@Trina Woodworth](/t5/user/viewprofilepage/user-id/4009271) -

I don't believe you can removed the default setting. Have you tried to Switch search mode to "Switch to JQL"? Although you will still have the query shown with "created \>= -30d order by created DESC", we simply just type in our new search criteria in JQL to over-ride the default setup.

![2024-03-18_13-22-45.png](https://community.atlassian.com/t5/image/serverpage/image-id/312866i7081D49D337B91E5/image-size/large?v=v2&px=999 "2024-03-18_13-22-45.png")

Hope this helps. Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Trina Woodworth
body: That's the problem, Joseph. The created in the last 30 days isn't a default. It was never there for the past 4 years I've used Jira in filters. It was only recently that it has shown up and I don't want it. How can it be removed?


author: Joseph Chung Yin
body: [@Trina Woodworth](/t5/user/viewprofilepage/user-id/4009271) -

Interesting... I was never aware of this as a problem. I would recommend you to contact Atlassian Support (<https://support.atlassian.com>) for their input/assistance on this ask.

Sorry.

Best, Joseph


author: Trina Woodworth
body: Thank you, Joseph!! I will.


Tags: cloud

jira-service-management

jira-service-management-cloud
Edit Workflows
Asked by Angie Paola Leon Duarte:

Good morning everyone, I ask for your help with this new development:

When I am trying to make modifications in my flow already published, such as putting more states, delete them, change the names or edit their connections it tells me that I can not edit it and I must do it in a copy, now bine, I make the copy.


Answers:
author: Walter Buggenhout
body: Hi [@Angie Paola Leon Duarte](/t5/user/viewprofilepage/user-id/5372138),

Correct. As your workflow is actively being used by a bunch of issues, you cannot make certain updates to it.

To fix this:

* Navigate to *Jira Admin \> Workflows \> the workflow you want to change*
* Create a copy. In case you lose it, you can retrieve it from the *inactive workflows section*
* Make all the changes you want to make in the copy of your original workflow
* If you add / remove statuses, make a note how you are going to update the issues that are currently in a status that you plan to remove
* From your project, check what **workflow scheme** is used to connect your current workflow to the project.
* Locate this workflow scheme in *Jira Admin \> Workflow schemes*
* Edit the scheme and replace the current version of the workflow with the modified copy.
* Publish the modified workflow scheme

Jira will now guide you through a process that ensures no data get lost. One of these steps is defining the new statuses for the ones you removed.

Once you're done, have a look at your project's boards. It may be possible that you need to update the mapping from columns to your new statuses. Once that's done, you're likely all set (unless you have some saved filters that were using the old statuses as well ?)

Hope this helps!

comments: author: Angie Paola Leon Duarte
body: I think you didn't understand my problem, it basically doesn't let me make the modifications I want to a copy of the flow either.


author: Walter Buggenhout
body: That is very well possible ? - Your last sentence did end quite suddenly and I tried to fill in the actual question. I am afraid I still don't, to be honest. What is it exactly that you can't modify to the copy?

Do describe the steps you try to take in detail.


author: Angie Paola Leon Duarte
body: Forgive me if I wasn't clear, I'll explain the step by step, initially we want to connect one state to another that we already have in the flow, at this time the state has no connection to another state, when doing it in the public flow it tells us that we must create a copy to edit, we create the copy and when trying to make the connections of that state in the copy flow it tells us the same thing, that we need to create a copy flow to edit it.


Tags: cloud

jira-service-management

jira-service-management-cloud
Git commits not matching up
Asked by Cobra:

The number and dates of Git commits on two Macs and the Bitbucket website are not matching up.

2009 Mac, abandoned in 2020 because it could not longer be updated in certain areas.  
However git status shows: On branch master. Your branch is up to date with 'origin/master'. git log shows latest commits in September 2020

2022 Mac, everything transferred over from 2009 Mac, git status also shows On branch master. Your branch is up to date with 'origin/master'. git log shows latest commits in February 2023, which is correct, and these latest commits are being deployed correctly to staging and production environments, so that part is working properly.

Bitbucket website shows latest commits in May 2020

Question 1, why does the Bitbucket website not list several commits from 2020 which were done on the 2009 Mac, and lists none of the commits done on the 2022 Mac?

Question 2, Yes, the 2009 Mac is behind the current development, but shouldn't it indicate in git status that it is several commits behind the HEAD?

Thanks much for any suggestions


Answers:
author: Syahrul
body: G'day, [@Cobra](/t5/user/viewprofilepage/user-id/5167287)

I'll be honest with you, without reviewing the repository, it's difficult to determine why there is a mismatch commit between the local and remote repositories.

So I've created a support ticket on behalf of you to continue investigating this internally, please view your ticket [here.](https://support.atlassian.com/requests/BBS-199699/)

Cheers,  
Syahrul


Tags: bitbucket-cloud

cloud
My Project and Repos Have Disappeared
Asked by aldude999:

I tried to log into my account, and I have found that my project, and all the repos under it have disappeared. I can see the project and the repos in my account, but if I click on any of them, I get a 404 error.

![repos.png](https://community.atlassian.com/t5/image/serverpage/image-id/245065i580BBF3C4D6513CA/image-size/large?v=v2&px=999 "repos.png")

*Repos show up on dashboard*

*![404.png](https://community.atlassian.com/t5/image/serverpage/image-id/245066i6875929E1834AB34/image-size/large?v=v2&px=999 "404.png")*

*But clicking on them results in a 404.*

Has anyone seen this before?


Answers:
author: Syahrul
body: G'day, [@aldude999](/t5/user/viewprofilepage/user-id/5167321) and welcome to the community

Thank you for reaching out to us. We will reach out to you via a support ticket shortly. Please be on a lookup for the email notification and a link to the ticket.

Thank you for your patience.

Cheers,  
Syahrul

comments: author: Zied Hamdi
body: My 3 related projects also disappeared, And I cannot login from console to access them.

<br />

I don't know how to add a question here (I don't see any buttons).   

[https://](https://1vu@)bitbucket.org/1vu/weally_conf.git


author: Syahrul
body: Hi [@Zied Hamdi](/t5/user/viewprofilepage/user-id/5261786) may I know what are you seeing?

Can you provide a screenshot so I can review it?

Thanks,  
Syahrul


author: Zied Hamdi
body: Hi Syahrul,

Nothing in my repos, and I cannot access it though the console either.

![screenshot-bitbucket.org-2023.07.07-11_03_56.png](https://community.atlassian.com/t5/image/serverpage/image-id/267378i7BD61500DC3E3301/image-size/large?v=v2&px=999 "screenshot-bitbucket.org-2023.07.07-11_03_56.png")


author: Syahrul
body: Hi [@Zied Hamdi](/t5/user/viewprofilepage/user-id/5261786)

I can see your repository still exists in the workspace, can you navigate to the following directly instead:

<https://bitbucket.org/1vu>

Let me know if that helps.

Cheers,  
syahrul


Tags: bitbucket-cloud

cloud