Can't login into bitbucket account
Asked by Guna:

Im from here.

[Solved: Stuck in "We couldn't log you in" (atlassian.com)](https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/1660635)

I think I also have the same issue.

Please reactivate ASAP.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/243346i0E10B19D4BCF2179/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Moses Thomas
body: [@Guna](/t5/user/viewprofilepage/user-id/5160310) I suggest to clear cache and try to log in, if it does not work, the you need to contact you bitbucket admin. If you are the admin then i suggest you contact Atlassian support <https://support.atlassian.com/contact/#/>

Kind regards,

Moses

comments: author: Guna
body: Hi. Thanks for your time on this issue.  
I tried different browsers and Im sure its not due to client.

If you check the [link](https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/1660635) above, the Atlassian team replied with this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/243359i7A83CA08E3AE9063/image-size/large?v=v2&px=999 "image.png")

And I also checked the support. It recommended me to check with Atlassian community.

Please do say if I need to file for a bug or something else.

So, I guess someone from Atlassian team has to check respond on it because similar solutions has been provided to others?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/243360i5FB57CCDD13BFEB7/image-size/large?v=v2&px=999 "image.png")

If its any other case, is there any email or any way I could contact the support?

Thanks.


author: Moses Thomas
body: [@Guna](/t5/user/viewprofilepage/user-id/5160310) Theodora has replied that you account has been reactivate so try to login in again as see should work.


author: Guna
body: Hi [@Moses Thomas](/t5/user/viewprofilepage/user-id/1138700)

I tried logging in but still same issue persists...

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/243496i0CF6B8045854B5B2/image-size/large?v=v2&px=999 "image.png")

And, I tried to view my account using the link: <https://bitbucket.org/>\<username\>  
It says 404 resource not found

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/243497i5C63324F96064EA6/image-size/large?v=v2&px=999 "image.png")

So, Im pretty sure its not yet reactivated.


author: Guna
body: Hi [@Moses Thomas](/t5/user/viewprofilepage/user-id/1138700) , Is there anything I can do to get my account back?

All my data is stuck and I can't access anything of it.


author: Moses Thomas
body: [@Guna](/t5/user/viewprofilepage/user-id/5160310) Contact Atlassian support here <https://support.atlassian.com/contact/#/>


author: Guna
body: [@Moses Thomas](/t5/user/viewprofilepage/user-id/1138700)

Yeah I have created 2 support tickets and till now no reply for those :(


author: Guna
body: Got a response from one of the questions tagging this post.

Hoping this would be solved soon.

Thanks!


author: Guna
body: [@Moses Thomas](/t5/user/viewprofilepage/user-id/1138700)My account is now unblocked.

Thanks for you support!


Tags: bitbucket-cloud

cloud