youngmon/atlassian-qna huggingface dataset:
Not getting events after I link the Calendar URL to Google Calendar
Asked by Niti Patel:

I took link of calendar and tried to sync in google. But the events just fails to display.   

I followed this: <https://confluence.atlassian.com/teamcal/subscribe-to-team-calendars-from-google-calendar-273285887.html>

I am hitting this issue: <https://jira.atlassian.com/browse/CONFSERVER-53690>  

Please help fix this.


Answers:
author: Brant Schroeder
body: [@Niti Patel](/t5/user/viewprofilepage/user-id/5327871) welcome to the Atlassian community

If you are on Cloud you need to follow the instructions here: <https://support.atlassian.com/confluence-cloud/docs/subscribe-to-team-calendars-from-google-calendar/>

comments: author: Brant Schroeder
body: [@Niti Patel](/t5/user/viewprofilepage/user-id/5327871) can you accept this answer to help others?


Tags: cloud

confluence-cloud
Rename 'Pages'
Asked by BNJSF:

Hello!  

Probably a silly question but how do I rename 'Pages' to something like content in the section on the left-hand side, just below 'shortcuts'? I don't mean individual pages.  


Answers:
author: marc -Collabello--Phase Locked-
body: You can't. That name is fixed by Confluence.


Tags: cloud

confluence-cloud
Is there any Atlassian support person that we can talk to on a phone?
Asked by Peterson, James:

We have a Confluence Cloud presence. We want to import a single Space from an older on-prem server. We cannot use the Migration Assistant based on our reading. Is there a person we can talk to on the phone?


Answers:
author: Raja Shekher
body: Hi [@Peterson, James](/t5/user/viewprofilepage/user-id/5327752) - Please reach out to the Atlassian support by raising a request here - <https://support.atlassian.com/> They will be able to help you.

As I am reading your problem. I can provide you answers if you could help to understand from which Confluence server, you would like to import your space from?

Regards,

Raja

comments: author: Peterson, James
body: You are essentially telling me, as a member of the community, that there is no way we can actually talk to an Atlassian representative/technician. Instead, we have to explain a complex problem via chat. Is chat the only means of support?


author: Peterson, James
body: I did submit a request. Last time I reached out on this same issue, the support team told me to "try it and call if there is a problem" via email. I don't believe this is an acceptable support model nor a viable response for our change management program.


Tags: cloud

confluence-cloud
Webdav - able to create folders but not files
Asked by Antoine B:

Hello,

In order to migrating our documents from another system to Confluence we wanted to use the webdav plugin for bulk import. But we are not able to create any files using it. We can create folders, but not files.

![jira repo.png](/t5/image/serverpage/image-id/283308iD106DCC88B337DDD/image-size/large?v=v2&px=999 "jira repo.png")

We followed the instructions detailled here : <https://confluence.atlassian.com/doc/configuring-a-webdav-client-for-confluence-148044.html>

We tried with Windows10 integrated webdav client both methods :

* Windows Network Drive
* Windows Web Folders

In both case we are able to reach the webdav and access to the spaces and subfolders, but not to create any files (using wether drag and drop or right-click/create). Windows is responding an error "0x8000ffff Unexpected Error"

![erreur windows.png](/t5/image/serverpage/image-id/283310iEBB5C00208AF0F96/image-size/large?v=v2&px=999 "erreur windows.png")

We tried using a different webdav client (WinSCP) and encountered the same behaviour : we are able to access to the spaces, to create folders, but not to create any files. WinSCP is responding a 500 error.

![erreur winscp.png](/t5/image/serverpage/image-id/283311i7BF65C31CE3C0863/image-size/large?v=v2&px=999 "erreur winscp.png")

Files we tried to create are txt, jpg, pdf, png,...

We connect on the webdav using an account which is members of confluence-administrators group.

We tried with disabling strict path checking and encountered the same behavior.

Logs are returning the following error message :

*2023-09-27 17:32:22,364 ERROR \[https-jsse-nio-8443-exec-8\] \[extra.webdav.resource.PageResourceImpl\] addMember Unable to add/update attachment default/Global/REP/REPRISE HOME/Reprise Teamforge/Nouveau document texte.txt on page page: Reprise Teamforge v.3 (21069829)*   
*-- url: /plugins/servlet/confluence/default/Global/REP/REPRISE%20HOME/Reprise%20Teamforge/Nouveau%20document%20texte.txt \| traceId: c394bbd1792ee2b7 \| userName: balanea*   
*java.io.IOException: Permission denied*

*2023-09-27 17:32:22,367 ERROR \[https-jsse-nio-8443-exec-8\] \[extra.webdav.servlet.ConfluenceWebdavServlet\] service Unexpected error*   
*-- url: /plugins/servlet/confluence/default/Global/REP/REPRISE%20HOME/Reprise%20Teamforge/Nouveau%20document%20texte.txt \| traceId: c394bbd1792ee2b7 \| userName: balanea*   
*org.apache.jackrabbit.webdav.DavException*

Does anyone has an idea of this behavior's cause ?

Thanks in advance for your help.


Answers:
author: Antoine B
body: Hi,

Finally we noticed that the temp directory used by java to writte the files doesn't have the good authorizaitons defined.

We changed it and it worked.


author: Mirek
body: Hi [@Antoine B](/t5/user/viewprofilepage/user-id/5301809)

I think that unfortunately you might be hitting this bug

<https://jira.atlassian.com/browse/CONFSERVER-59737>

Could you confirm that by trying to use WebDav on a different machine than Windows (or not Windows 10)?


Tags: confluence-server

server
?D?nde est? la factura con datos fiscales del comprador?
Asked by Citei:

Buenos d?as,

Al tratar de descargar la factura de TRELLO que abonamos desde UNIR el pasado 1 de marzo, no nos deja descargar una factura donde consten los datos fiscales del comprador, UNIR, desde donde efectuamos el pago de TRELLO PREMIUM. Por favor, ?pod?is ayudarnos? Nos lo piden.


Answers:
author: Carmen Helena
body: Por favor donde descargo las facturas con los datos fiscales de Trello referentes a mis compras?

comments: author: Sal
body: Hi [@Carmen Helena](/t5/user/viewprofilepage/user-id/5398516)! You can check your billing information and recent receipts by following the steps in our support article here: <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>. I hope that helps!


author: Sal
body: Hola a todos,  

?Muchas gracias por unirte a la Comunidad Atlassian!  

Veo que hoy ya te has puesto en contacto con nosotros por problemas para descargar tu factura referida a marzo, y uno de mis compa?eros ya est? trabajando para resolver este caso. En breve se pondr?n en contacto contigo para ayudarte con ello.  

Adem?s, he editado tu post de la comunidad porque conten?a informaci?n sensible que no deber?a haberse hecho p?blica. Te agradezco tu comprensi?n.
Why can ? not receive verification mails?
Asked by Kemal Emre Gedik:

H?. We are using already trello in our work group for business processes. Now we have a new member and want include her to our trello team but she can't receive verification mail with the mail address "tugceo@koczer.com". Our another mail addresses are same domain name and we can using seamlessly.

Could you please check this mail account? Why can we not receive verification mails?

(tugceo@koczer.com)


Answers:
author: Riley Venable
body: It is suggested that you ask your admin to check if your domain is reachable, using a tool such as <https://toolbox.googleapps.com/apps/checkmx/>. Sometimes email falls through the cracks and doesn't make it to your inbox. Trello does not have the resources to troubleshoot individual email problems, but they can give general guidelines to help. However, note that for security reasons, Trello does not change email addresses associated with accounts.
How to view Activity Reports?
Asked by hasanalkhaled:

Hi, can you please suggest ways/power-ups to view daily activities done by user? progress made by user or maybe which cards are marked "complete" daily? Thank you.


Answers:
author: Summer Hogan
body: Hi [@hasanalkhaled](/t5/user/viewprofilepage/user-id/5174065) - welcome to the community! This question was answered a while back on the community [here](https://community.atlassian.com/t5/Trello-questions/Trello-Report-showing-Each-User-s-Most-Recent-Activity/qaq-p/1487859) so hopefully that helps you!
Why are boards missing from All Boards view in Workspace?
Asked by Mary Roberts:

I'm a Workspace Admin, I'm inconsistently able to view all the boards in our Workspace. When on the boards page in the Workspace, there is a "load more boards" link at the bottom of the page. Sometimes when I click the button, it shows 29 boards, other times it shows 48. What is driving the inconsistency? I need to be able to see all the boards in my Workspace.


Answers:
author: Oday Rafeh
body: [@Mary Roberts](/t5/user/viewprofilepage/user-id/5131301)

The reason for the inconsistency in the number of boards shown in the All Boards view in Trello Workspace could be due to the fact that not all boards are loaded immediately when you first access the view.

Clicking the "load more boards" button should load more boards, but it may not load all of them at once. Additionally, there may be some boards that are marked as private or hidden, which would not be visible to you as a Workspace Admin.

Please check: Board Visibility settings, Filter settings, Board archiving and Board membership

comments: author: Mary Roberts
body: [@Oday Rafeh](/t5/user/viewprofilepage/user-id/5172837)

Thank you for the response. It doesn't fully answer the question, though. I am the Enterprise admin, so I should be able to see all boards. I'm currently able to see both Private and Workspace visible boards.

I need to be able to consistently see all the boards in the Workspace, how do I achieve this?


author: Oday Rafeh
body: Hi [@Mary Roberts](/t5/user/viewprofilepage/user-id/5131301)

If you are the Enterprise Admin, you should be able to see all boards in the Workspace. In this case, the inconsistency you're experiencing could be due to a technical issue.

I can't help with more info so maybe is a good idea to contact Trello support.
Card Covers not fitting correctly
Asked by Jodi Shou:

My card covers are only fitting height wise instead of filling the full length of the banner. How do I get it to span the length of the card versus being a sized down version that shows a blank margin on the ends?

![Screenshot 2023-03-21 at 6.52.22 PM.png](/t5/image/serverpage/image-id/246891i01E2EECBE0D65D9E/image-size/large?v=v2&px=999 "Screenshot 2023-03-21 at 6.52.22 PM.png")


Answers:
author: Riley Venable
body: To get the card cover to span the length of the card, you can select the "full size" option when setting the cover size. This will hide the preview of the card's details and show only the selected image or color in full size

comments: author: Jodi Shou
body: This works on the mobile app but in my desktop browser it is as shown in the screenshot. Is there any way to fix it?
Issue Integrating with Hubstaff
Asked by El Samsal:

Hello! My workplace uses Hubstaff to track time and we've been integrating it with Trello, however, for some reason I'm the only member of our team who is having trouble getting Trello to recognize my Hubstaff account. We have try removing me from the workspace and re-adding me, reauthenticating the integration, creating a new account and even a new email, as well as trying both other web browsers and private browsers, but nothing has worked.   

As far as we can see, the only error that pops up is it says "Trello could not find \[my name\] in Trello", and it has my name highlighted red, but that's all we have to go off of unfortunately.   

<br />


Answers:
author: Alex W
body: Hi [@El Samsal](/t5/user/viewprofilepage/user-id/5175989) - welcome to the Community!

I recommend reaching out to Hubstaff support with this. They built the integration between Hubstaff and Trello, so they should be able to assist you here. You can reach out to them at <https://support.hubstaff.com/>
Unique Features of Trello
Asked by Janmi Perera:

Hi, I am a new user of Trello. Can I know how Trello stands out against other similar platforms like MS Planner, Asana, Monday.com?


Answers:
author: Dreamsuite Mike
body: Hi [@Janmi Perera](/t5/user/viewprofilepage/user-id/5176044) I am a Trello obsessive but also an independent consultant for business software solutions so I do have experience using pretty much every productivity tool out there.

I'll start with MSPlanner....Don't even waste your time. I don't think Microsoft know what they want it to be.

Asana, monday.com, ClickUp all worthy rivals to Trello and they do have some advantages over Trello. It isn't as clear cut as 1 being better than the other, they all have a place and it often comes down to being the best fit for the needs of a business or individual.

Being completely honest, I have had several clients tend to migrate from Trello to Monday.com so I have to slightly disagree with Monday being closer to Jira. People are tending to make that shift because it operates more like a database than Trello does. It is particularly strong with Sales, CRM and eCommerce.

Having said that, these are the standout features that keeps me loving Trello and also the competition doesn't have:  

* Absolute simplicity (its a whiteboard and post-its)
* Complete freedom (you can build pretty much whatever you want to your needs in Trello)
* An unrivalled automation engine. I haven't used any comparable solution to Trello that comes even close when it comes to automation capability

Remember, the software should work for you or your business, not the other way round. If you want to give a bit of information about what you are aiming to achieve and what problems you are looking to solve, I will happily advise on whether I think Trello is a good fit


author: Brant Schroeder
body: [@Janmi Perera](/t5/user/viewprofilepage/user-id/5176044) Welcome to the Atlassian community

I would suggest using a site like G2 to compare all of the platforms together so you can see all the pros and cons. I think Trello competes more with Asana and MS planner. Monday is closer to what Jira does.

comments: author: Janmi Perera
body: Thanks [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) this helps!
Refund request
Asked by Amorie van Niekerk:

Hi there,

I have cancelled my premium trial two days before it was meant to expire. I have been charged for it today anyway. I would like to have this amount refunded to me.

I am not sure what has happened - the screen/message did show the message that my premium access has been cancelled and that I will still have access until it expires. I did not receive a confirmation email.

After being debited - I again cancelled the access, similar to before, again I did not receive a confirmation email.

I have sent a request through to support@trello.com but did not receive any ticket info. I am not sure if I did not follow the process correctly, I need assistance to ensure the premium is indeed cancelled and I need to have the amount refunded.

Any advice / assistance is welcome.

Thank you in advance.


Answers:
author: Andy Heinzer
body: Hi,

I can see that you have a support case related to this over in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2270270>

That ticket is the correct channel for such requests. I recommend following that case for updates on this.

Andy


author: Clark Everson
body: Hi [@Amorie van Niekerk](/t5/user/viewprofilepage/user-id/5175851)

Welcome to the community and I am sorry this is your first feeling of a product. I have raised this request to the Atlassian team on community so if you do not hear back from your email shortly someone on here can look into it.

Best,

Clark
For butler rules, is the amount of time a card is in a list cumulative?
Asked by EP Forehand:

Hi, I have a rule that moves cards out of a particular list after 45 days.

If the card is moved back into this list does the time start over or is it cumulative?

Thanks!


Answers:
author: Riley Venable
body: If the card is moved back into the list, the time does not start over. The time is not cumulative either. The Card Aging Power-Up simply calculates the amount of time that has elapsed since the card was last moved, edited, or commented on.
Calendar Sync
Asked by Paolo:

Hi Everybody, thanks for attention.  
I powered up the Calendar Power-Up and syncronized it adding the URL in my google Calendar. I can see all the task but when I move them I can't see any syncronisation with my calendar. The cards remain in the last position even if in the Trello Calendar I can see them rightly.

Thanks for your support!!  
Best, Paolo


Answers:
author: Joerg Abendroth
body: I have the same issue. At least I can confirm, that the ICS, that is produced by the Power-Up instantly has the new card/event included. ICS is text format and you can search for the card title to see if the calendar includes it.

Unfortunately both Google and Outlook seem only to include the first version. I am not sure if there is any other field that the ics needs to change to make the subscriber update...


author: Paolo
body: Thanks for reply, Riley, but to tell the truth Google don't sync even after days my Trello Calendar. Maybe there's something to update? Or the events moved by a rules don't be sync... I think it's strange, but maybe...

Thanks for answer!


author: Riley Venable
body: Hi Paolo, Changes made in Trello won't instantly update to third-party applications such as Google Calendar. Google Calendar and other third-party applications update their external feeds approximately once per day, but that is dependent on how frequently the third-party application pings the Trello servers. So, it may take up to a day for the updates to show up on your Google Calendar.

comments: author: Paolo
body: Thanks for reply, Riley, but to tell the truth Google don't sync even after days my Trello Calendar. Maybe there's something to update? Or the events moved by a rules don't be sync... I think it's strange, but maybe...

Thanks for answer!


Tags: calendar

power-up
Ha desparecido un espacio de trabajo
Asked by Federico G?mez Laguna:

De repente ha desaparecido un espacio de trabajo con todos sus tableros


Answers:
author: Alex W
body: Duplicate of <https://community.atlassian.com/t5/Trello-questions/Han-desaparecido-todos-mis-tableros/qaq-p/2305840>

Please direct any answers to the question linked above.
Han desaparecido todos mis tableros
Asked by Federico G?mez Laguna:

De repente han desaparecido todos mis tableros


Answers:
author: Alex W
body: Hi [@Federico G?mez Laguna](/t5/user/viewprofilepage/user-id/5175730) - welcome to the Community.

There's many reasons that boards may have disappeared for you, but the most common use case we have is that you may have multiple accounts in Trello, and have logged into the wrong one. Can you try logging into other accounts to see if they have the boards you're missing?

comments: author: Federico G?mez Laguna
body: Thank you [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170)

We've got the workspaces back with the help of Lauren from the support team via this link:  
<https://support.atlassian.com/trello/docs/reopening-a-closed-board/>

Thank you very much again!


author: Alex W
body: Awesome to hear that - [@Lauren](/t5/user/viewprofilepage/user-id/4894225) is great!
use the program in Russia
Asked by Elena Krivova:

good afternoon, can I install the trello program on my computer? What do I need to do to work through your program?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

On the technical side, you do not run Trello as a server on your machines, it is a service that Atlassian run, and you visit with a browser or client application. (Albeit not at the moment in Russia or Belarus, as Alisson has written about already)


author: Alisson Sartor
body: Hello, Elena!  

For information related to this problem check the link below.  

<https://blog.developer.atlassian.com/atlassian-stands-with-ukraine/>  

We have paused the sale of new software in Russia and Belarus which means it is not possible to create a new Trello account. On top of this, we have announced that we will be winding down our Russian and Belarusian businesses from October 31, 2022. As you have a .ru domain email address, you are impacted by these sanctions.   

kind regards  
Alisson  
Trello team
How to make monthly payment?
Asked by Choco Flowers:

Hello. I want to pay monthly premium. I have a bill for the year. I do not see how to change the payment for a period of a month. How to do it?


Answers:
author: Sayed Bares [ServiceRocket]
body: Hi Choco,

Welcome to the community!

If you want to switch from annual to monthly subscription, then you need to [contact Atlassian Sales team](https://www.atlassian.com/company/contact/purchasing-licensing) to request the change.

I hope it helps!
Can i remove member with subscription and replace with new member?
Asked by Kunooz Engineering Consultant LLC:

Hi,

One of our members resigned and her account was under 1-year subscription. Can I delete her account and replace it with a new member?


Answers:
author: Ben Kimmel
body: From <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/> :  

**How adding and removing Workspace members affects billing**

After your initial upgrade, you'll pay a pro-rated price when you add someone to your Standard or Premium Workspace or when someone becomes a multi-board guest. When you pay for that license, you pay for it until the end of your current billing period.

Removing or deactivating a member from the paid Workspace frees up their license which can then be assigned to a different user at no additional charge. This lets you transfer licenses to new members as many times as you like until your subscription renews.
URL inline view / Edit markdown
Asked by Maxime:

Hi,

with the new editor, some URLs are automatically converted into inline or card view.

It is pretty useful, but for some reason, It does not work properly for some URL.

I can view the markdown code and notice the "smartCard-inline" is missing for those buggy URLs, but I can't edit it.

Is there any way to get it right?

Thanks !


Answers:
author: Renato Fagaraz
body: Hi, Maxime!

First of all, welcome to the community!

Regarding your issue, there are some settings for the SmartLinks which you can access in via: <https://id.atlassian.com/manage-profile/link-preferences>

I'm wondering how are they not working properly for you. Is this something that happens to specific links or domains, or maybe in a specific section of the card they behave like that, or even if this isn't a behavior coming from exceptions to the default view?

Would you mind raising a [ticket](https://support.atlassian.com/contact/) to us with this information so we can investigate more thoroughly?

Thanks a lot in advance!
How do I get out of Atlassian?
Asked by Carole Pigeon:

I want to use Trello direct without it going through Atlassian. Asked for Trello, not Atlassian. Please help me get out of Atlassian third party participation.


Answers:
author: Brant Schroeder
body: [@Carole Pigeon](/t5/user/viewprofilepage/user-id/5174695) Welcome to the Atlassian community

A number of years ago Atlassian acquired Trello. they updated Trello to use an Atlassian account to login. So if you would like to use Trello you will have to use an Atlassian account to authenticate.