youngmon/atlassian-qna huggingface dataset:
Problem with restore
Asked by Yura Vladimirovich:

Hello!  
I'm trying to migrate confluence cloud to confluence server 7.18. Import stops at 99% with error

```
2022-06-03 13:46:47,079 WARN [pool-19-thread-2] [atlassian.upm.pac.MpacApplicationCacheManager] fetchMpacAppInfo Error when querying application info from MPAC: io.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
-- url: /setup/longrunningtaskxml.action | referer: https://confluence.localdomain.ru/setup/setup-restore-local.action | traceId: 38b5387118b77845 | userName: anonymous | action: longrunningtaskxml
2022-06-03 13:46:47,189 INFO [Long running task: Importing data] [confluence.event.listeners.ResetHiLoAfterImportListener] handleEvent Reset Hi/Lo ids in response to import event
```

After some time I get an error in the recovery window

```
Import failed. Check your server logs for more information. Could not roll back Hibernate transaction; nested exception is net.sf.hibernate.TransactionException: Unable to rollback against JDBC Connection
```

I tried to remove redundant information from the logs, if you need a complete log file, then I will provide it. As far as I understand, the recovery stopped due to a timeout, because there are no active calls to the database. Tell me, please, in which direction should I look?


Answers:
author: Jessica
body: Hi Yura,

Hope you are doing well today and welcome to the Atlassian Community!

Since we may need more information on the logs and database info, we have created a ticket on your behalf: [PSSRV-43330](https://getsupport.atlassian.com/servicedesk/customer/portal/41/PSSRV-43330)

Feel free to update the ticket there, if you have any new information there, about the errors or if there is something else blocking you at this moment.  

Cheers,  
Jessica

comments: author: Yura Vladimirovich
body: Good afternoon! I downloaded a new backup from confluence cloud and successfully restored to confluence server 7.18


Tags: confluence-server

migration-customer-care

server
we are hosting the confluence on https on the internet.
Asked by VK:

we are hosting the confluence on HTTPS on the internet. was this

Confluence Server and Data Center - CVE-2022-26134 - Critical severity unauthenticated remote code execution vulnerability. will impact our system. we are using the AWS ec2 to host our server and to access ALB and in front of this ALB we have AWS WAF {#toc-hId--553716014}
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@CVV82913](/t5/user/viewprofilepage/user-id/3754816) ,

this is a recent vulnerability that need to be managed.

Please take a look to the following article <https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html>

Atlassian Team is currently working on in order to provide us patch or release version with a fix.

Fabio


Tags: confluence-server

cve-2022-26134

server
Is the Confluence cloud FedRamp certified?
Asked by Steve Hou:

We are using the cloud Atlassian, includes Confluence, JIRA and Bitbucket. Today, there is Atlassian released [security advisory 2022-06-02](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconfluence.atlassian.com%2Fdoc%2Fconfluence-security-advisory-2022-06-02-1130377146.html&data=05%7C01%7C%7C87f32d84ff0444b766cc08da45694929%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637898615750812267%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=eF3R1%2F55Bwv16nfCdqURIHcwXs6sZ6ToOeDSb9uJlNg%3D&reserved=0)

We need to know Is the Confluence cloud FedRamp certified?

Regards,


Answers:
author: matthew_d_gilbert
body: In regards to the vulnerability, the cloud products are NOT impacted.


author: Robert Horan
body: Hi [@Steve Hou](/t5/user/viewprofilepage/user-id/1171108) if you look at [https://www.atlassian.com/roadmap/cloud?\&search=fedramp](https://www.atlassian.com/roadmap/cloud?&search=fedramp) you will see that FedRAMP Moderate is in the roadmap for 2023.

The latest update is Atlassian will hold a FedRAMP Moderate ATO for Jira Software Cloud and Confluence Cloud.

Also see <https://www.atlassian.com/trust/compliance/resources/fedramp>


Tags: cloud

confluence-cloud
Alerts from Atlassian
Asked by Marie Ernye:

For the last two incidences we have not gotten alerted by Atlassian, we found them ourselves. How can we get setup for this critical alerts.


Answers:
author: Andy Gladstone
body: [@Marie Ernye](/t5/user/viewprofilepage/user-id/4957747) if you are looking for incident related alerts and updates, you can subscribe to the Statuspage of each individual Atlassian product here:

<https://status.atlassian.com/>

Good Luck!

comments: author: Andy Gladstone
body: [@Marie Ernye](/t5/user/viewprofilepage/user-id/4957747) please let me know if my answer assisted you. If it did, please click on the Accept Answer button so others looking for similar assistance can find it in the future.

Thank you.


author: Mohamed Benziane
body: Hi,

Welcome to the community

You can subscribe for the alerts here :

<https://my.atlassian.com/email>


Tags: cloud

confluence-cloud

questions-for-confluence
Confluence 6.2.x MySQL DB Cleanup
Asked by Arun Ghanta:

Our Confluence server's disk usage is growing.  
**EVENTS.ibd** and **BODYCONTENT.ibd** taking maximum space under Confluence DB directory.  

Wondering if there's any way to clean up DB and reclaim space. MySQL version is 5.x.  
Operating system is Red Hat Linux.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The only way to reclaim disk space in a Confluence system is to reduce the amount of content you have. You shouldn't be thinking about the database size, all that is doing is trapping your data, individual table sizes have no relevance because most people don't even know what is in them, let alone actually care.

To clean up the DB and reclaim space, without crippling or destroying your Confluence, do some housekeeping - delete old pages, spaces, and attachments that are no longer useful.

comments: author: Arun Ghanta
body: Makes sense. Will do.

Thank you! :)


Tags: confluence-server

server
Confluence Security Advisory 2022-06-02
Asked by Muhammad Nafees:

Today we received a notification regarding Conference Security I want to know what we need to do regarding this Security issue because we are using Confluence cloud services which are managed by Jira.

we don't have our own hosted services of confluence. So please guide me regarding this email.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Muhammad Nafees](/t5/user/viewprofilepage/user-id/4957473) and welcome to the community!

The [official announcement](https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html) states that Confluence cloud is NOT affected by this vulnerability. So you don't have to do anything.

*Atlassian Cloud sites are protected*

*If your Confluence site is accessed via an [atlassian.net](http://atlassian.net/) domain, it is hosted by Atlassian and is not vulnerable. Our investigations have not found any evidence of exploitation of Atlassian Cloud.*

Hope that helps!  
Alex

comments: author: Muhammad Nafees
body: thanks [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) for your quick response :)


author: Alex Koxaras _Relational_
body: No worries!  
Kindly mark my answer as accepted, to help others.

Cheers!


author: Shawn McAtee
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) My org is on server version. Our Atalssian products are on a VPN, and authentication is required to reach the product. I did not see any mention of VPN hosted products being excluded from this vulnerability, so my assumption is that we are at risk. I just want to confirm that my statement is accurate. If VPN authentication is required to access our product, and none of our stack is front facing or exposed to the internet, would our system still be considered to be in a "critical" state?


author: Alex Koxaras _Relational_
body: Hi [@Shawn McAtee](/t5/user/viewprofilepage/user-id/4711748) ,

Unfortunately I am not eligible to answer this question with an official answer. I'm not part of the Atlassian team, but I am working with a solution partner. With our customers we left no exception. We notified everyone, those whose instance was exposed, but also behind a firewall or a vpn. If you were a client of mine, I would suggest that you also take actions against this. Keep in mind that Atlassian stated that most likely by the end of the day (PDT) they will have provide a fix.


Tags: cloud

confluence-cloud

cve-2022-26134
9 dots menu, nav bar menu : How to hide "DISCOVER
Asked by Albert Salgiriev:

Hello,

could find anything related in setting.  
Where do I apply changes to the nav bar menu (9 dots)?  
Currently it shows Slack and "More Atlassian products".

![Bildschirmfoto 2022-06-02 um 14.50.49.png](/t5/image/serverpage/image-id/200494iAFF4858EB1B92D6C/image-dimensions/304x106?v=v2 "Bildschirmfoto 2022-06-02 um 14.50.49.png")

Thanks and best wishes,

Albert


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Albert Salgiriev](/t5/user/viewprofilepage/user-id/4792979)

Currently you can't do that. But you can go here <https://jira.atlassian.com/browse/CLOUD-11352> and vote/watch on this issue, which is exactly what you want to do.

Alex

comments: author: Albert Salgiriev
body: Thank you Alex.


Tags: cloud

confluence-cloud
Confluence Security Advisory 2022-06-02
Asked by Alberto Salvante:

Hi all!

I've received the communication about the Confluence vulnerability.

Can someone please tell me if this impact also the version 7.13.5?

What I have to do until the vulnerability will be fixed?

Thank you all,  
Alberto


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Alberto Salvante](/t5/user/viewprofilepage/user-id/4806795)

According to the official announcement, all supported versions are affected:

<https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html>?


author: Andy Heinzer
body: Yes 7.13.5 is affected. We have released updated versions that contain a fix for this issue today. Please update to a fixed version as soon as possible. If you cannot update right away, then [the advisory](https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html) now contains additional mitigations steps you can take to protect yourself.


Tags: confluence-server

cve-2022-26134

server
Content by Label Macro include only current site
Asked by Florian Gaiser:

I want to create a table on an parent page, which has all important data in it.

This data is in an exerpt macro and will show up on the parent page.

Now I want to have the name and the labels of the site shown in the parent page.

So I inserted the content by label macro, but it is showing all pages with the label and I want only the current page to show up in this macro.

Is this somehow possible or is there a way to show only the labels from each page in the a table?


Answers:
author: Robert Keiper _K15t_
body: Hi there Florian,

for the use case you are describing, I think the Page Properties Macro might be a better solution than the content by label macro. [Read more here.](https://confluence.atlassian.com/doc/page-properties-macro-184550024.html)

If you want to continue with the Content by label macro, you could define a custom creation date under the macro settings, **created** section. Maybe that helps you to only show your current page

Let me know if that helps.

Cheers,  
Robert

comments: author: Florian Gaiser
body: Hi Robert,

Thanks for your helping comment!  

You were right, the page properties macro is a better solution.

But I have still a question, is it possible to get the labels into the page properties macro on the child page, so it will show up on the parent page?  

Cheers,  
Florian


author: Robert Keiper _K15t_
body: Hi Florian,

I'm not sure if this is possible on Confluence Server, at least I'm not aware of a macros that would display the labels of a page

Unless someone else has a better solution, you could duplicate the page labels using a [status element](https://confluence.atlassian.com/doc/status-macro-223222355.html). Not sure if that helps.

Cheers,  
Robert


author: Florian Gaiser
body: Hi Robert,

Unfortunally this is not what I need, but this is no problem. Enter the labels twice isn't that much more work to do.  

Thank you for you help!  

Cheers,

Florian


author: S?ren Bagger
body: Hi

If you add a filter to the 'Content by label'-settings using 'With title' you can type in the name of your page and see the labels attached to that particular page. (below image is in Danish..)

BR S?ren

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/209013i458868DAF09F372A/image-size/large?v=v2&px=999 "image.png")


author: Stefan Fuerstenhoefer
body: I just created an suggestion for macro 'Content by label' to limit the content to a certain parent page and not to see all labels of the complete space.


Tags: server
CVE-2022-26134 - Cloud Version checkup
Asked by Hieu Tran:

Hi,

Which I understand from the lastest advisory is CVE-2022-26134 only affect the Confluence Server. We are currently using Confluence Cloud, just want to verify/cross-check if there is any actions need to be taken from my end to ensure our safety?


Answers:
author: Alex
body: Hi [@Hieu Tran](/t5/user/viewprofilepage/user-id/4957011) and welcome to the community!

This security advisory does not include cloud hosting. Your site is safe in this regard.

Cheers,

Alex


author: Hieu Tran
body: thank you


Tags: cloud

confluence-cloud

cve-2022-26134
How do i create a space for the a new project?
Asked by Deepika Bidri:

I have a list of documents that need to be in a separate space, need to know how to create a space, and several pages (approx 15 pages) according to the tasks/teams, which will further contain their dedicated documents.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Deepika Bidri](/t5/user/viewprofilepage/user-id/4956925) ,

welcome to the Atlassian community!

you need to have "Create Space" global permission in order to be able to create a space.

If so, under "Spaces" button on the top navigation bar, you will find "Create a space button".

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/200466i5B3B1174B6B7D1ED/image-dimensions/309x305?v=v2 "Immagine.png")

Hope this helps,

Fabio


author: Alex
body: Hi [@Deepika Bidri](/t5/user/viewprofilepage/user-id/4956925) and welcome to the community!

If you have the proper global permission, you might want to follow the instructions from this article to create the space that suits your project needs.

<https://support.atlassian.com/confluence-cloud/docs/create-a-space-from-a-template/>

I hope this helps,

Cheers

Alex


Tags: cloud

confluence-cloud
I cannot access
Asked by Jose Alberto Ortega:

Hi,

I cannot access to Confluence. I receive this error:

NOT PERMITTED

you are not permitted to perform this operation


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Jose Alberto Ortega](/t5/user/viewprofilepage/user-id/4954568) ,

welcome to the Atlassian community!

First of all we need to figure out if you are on a server or cloud instance (please share your app URL). Moreover, you need to speak with a Confluence Admin/Site Admin in order to check if your user has grants/permissions to access Confluence.

Fabio

comments: author: Jose Alberto Ortega
body: Hi Fabio,

thank you very much for your quick response.

This is the url I use: <https://confluence.paloaltonetworks.com/index.action>

Do you have any contact from the Confluence Admin/Site Admin who i can speak with?

Thank you in advance.

Rgds,

Jose A. Ortega


author: Fabio Racobaldo _Herzum_
body: Hi [@Jose Alberto Ortega](/t5/user/viewprofilepage/user-id/4954568) ,

based on your URL it should be a Server/DataCenter instance hosted in your company. We have not information about internal instances so you need to check internally at your comapy side.

Sorry for that.

Fabio


author: Jose Alberto Ortega
body: Hi Fabio,

no problem. Thank you for the assistance.

Rgds


author: Fabio Racobaldo _Herzum_
body: you're welcome [@Jose Alberto Ortega](/t5/user/viewprofilepage/user-id/4954568)
Is there a way to show all pages with a label AND the children pages that do not include the label?
Asked by Heth Siemer:

I have a page where I am displaying all the children pages with that a label using the content by label macro. However, I also need to display the grandchildren nested under the children pages. These grandchildren may not necessarily have the label that the children have.

I do not have to continue using the content by label macro if someone has a better idea how to display this. I do need to use labels however, as this is how we manage our entire knowledge base.


Answers:
author: Marina Bloom
body: Hi Heth, why don't you add labels to the grandchildren pages as well? Or is it about displaying the nesting hierarchy?

comments: author: Heth Siemer
body: it's 100% about nesting hierarchy, and the fact that the labels for the child pages can vary so much depending on the content type and topic. I'm doing it all manually now and it looks pretty, but it's a nightmare to manage.


Tags: confluence-server

label

server
Which Confluence User Privilege Needed To Be Able To Create User Account/
Asked by JAMES LIN:

Does anyone know which Confluence user privilege/right is needed to create / modify user account?


Answers:
author: Andy Gladstone
body: [@JAMES LIN](/t5/user/viewprofilepage/user-id/4538808) in order to create or modify users, the licensee needs to be an Org or Site Admin. Details of what administrative tasks related to users can be performed by admins can be found here: <https://support.atlassian.com/user-management/resources/>.

comments: author: Andy Gladstone
body: [@JAMES LIN](/t5/user/viewprofilepage/user-id/4538808) if my answer helped you, kindly mark it as Accepted by Clicking the Accept Answer button so others can easily find it.


Tags: confluence-server

server
Confluence Cloud as a customer Knowledge Base - Header
Asked by Myra:

I am have a really really hard time figuring out how to use Confluence Cloud as a knowledge base for our software customers. I've granted anonymous access which works out fine... however, the header then becomes absolutely useless as it links users to 'spaces' and 'apps' and 'create'. Why would a customer ever want to do those things?

Can I customize the header to include actual useful navigation for a customer?

If not, I think I have to give up using Confluence Cloud for users. It doesn't make any sense.


Answers:
author: Brant Schroeder
body: [@Myra](/t5/user/viewprofilepage/user-id/683369) I have found the most success using Confluence as a knowledge base when I have coupled it with Jira service management. This way you have a single place for individuals to find answers and get support on issues. I have stood up stand-alone Confluence spaces in the past and have run into similar issues as you. In a couple of instances, we used the app refined so we could really customize the knowledge base. This eliminated majority of the issues but not all of them. I added some links below so you can learn more.

* <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/>
* [https://marketplace.atlassian.com/apps/1221322/refined-for-confluence-cloud?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1221322/refined-for-confluence-cloud?hosting=cloud&tab=overview)


Tags: cloud

confluence-cloud
Offline instance with same users
Asked by Tom Kurtz:

Hello,

I have a need to run an a separate (and air gapped) instance of confluence due to the sensitivity of the data.

The users on both the online prod instance of confluence and the air gapped instance are the same.

Do I need a separate license even though the users are the same or can I use the same license.

Thank you!

-Tom


Answers:
author: Andy Gladstone
body: [@Tom Kurtz](/t5/user/viewprofilepage/user-id/4956528) welcome to the Atlassian Community. Users need to be licensed per instance = domain of Confluence. Even though a single entity main have ownership of two instances, they are viewed, administered and managed as separate entities in all respects, including billing.

Hope this helps.

comments: author: Tom Kurtz
body: Okay - that's a bummer. Any idea if they can do custom license levels if that instance only requires 5-10 users?


author: Andy Gladstone
body: Unfortunately Server is EOL for Sales. You cannot buy new server licenses at this time. If you can use Cloud, that licensing is pretty low for 5-10 users. However, based on your air-gapped requirement I assume that is not a possibility.


author: Fabio Racobaldo _Herzum_
body: Hi [@Tom Kurtz](/t5/user/viewprofilepage/user-id/4956528) ,

welcome to the Atlassian Community!

If you need to have two different production instances, even if they will have the same users, you need to different licenses.

Fabio


Tags: server
Wildcard for auto filling custom fields
Asked by Brandon Bowie:

I want to write a rule: when a new card is added to the board with the description containing DB Credentials *blank* , set custom field Club Name to*blank*

I have tried the wildcard method but apparently I just dont understand

![Butler Rule.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/123257i8C75566FECBDA0AB/image-size/large?v=v2&px=999 "Butler Rule.PNG")


Answers:
author: milynnus
body: [@Brandon Bowie](/t5/user/viewprofilepage/user-id/4202685) I did the test before and after the change. The custom field before would have value aaaaaaaaaa but after the change and run, it is set to null ie no value there with a system prompt to "Add wildcard_1..."

Same with the comment field.

It appears to work as intended. Am I missing something?

`when the description of a card contains "DB Credentials{*}", post comment "this is the value after Build : aaaaa{wildcard1}aaaaa", and set custom field "Wildcard_1" to "aaaaa{wildcard1}aaaaa"`

to:

`when the description of a card contains "DB Credentials{*}", post comment "this is the value after Build : {wildcard1}", and set custom field "Wildcard_1" to "{wildcard1}"`

comments: author: Brandon Bowie
body: You know, I have no idea what I did but last night I tried it again and it worked fine.

I am new to this platform so it was user error 100%

Thank you for your reply


author: milynnus
body: [@Brandon Bowie](/t5/user/viewprofilepage/user-id/4202685) great. Glad that it worked for you.