youngmon/atlassian-qna huggingface dataset:
Cancel pending signatures in bulk
Asked by Crystal Lei:

\[URGENT\]  
Does anyone know if there's any way I can cancel/un-invite pending signatures in bulk? I don't see it a way through the bulk signature app nor Jira's native bulk change UI. Thanks!!


Answers:
author: Chris Cairns - Digital Rose
body: Hi [@Crystal Lei](/t5/user/viewprofilepage/user-id/5545625) , thank you for also reaching out to the eSign support team at Digital Rose. I will share the summary here in case another person is looking for this information.  

eSign Electronic Signatures for Jira allows [Bulk Signature Operations](https://support.esign-app.com/space/ESIGN/1765244929/Bulk+Signature+Operations) for Inviting, Signing, and Verifying signatures.

Cancelling invited (pending) signatures is supported for single issues, but at this time it is not possible to cancel invited (pending) signatures in bulk across multiple issues with one operation.

One option for teams that have a need to frequently cancel a high volume of pending signatures is to use the [Cancel Pending Workflow Post-Function](https://support.esign-app.com/space/ESIGN/1891172392/Advanced+Workflow+Configuration#Administrative-Action-(Cancel-Pending/Void/Reset)-Post-Function) This can work by adding this post function to a custom transition in the workflow (e.g. Cancel Pending Signatures), and then using the Jira built-in bulk operation to start this transition for many issues at once. The transition could be set to have the same From and To status so the Jira issue state would not have to change.

Chris C  
Digital Rose (Vendor of eSign Electronic Signatures for Jira)


author: Marc - Devoteam
body: Hi [@Crystal Lei](/t5/user/viewprofilepage/user-id/5545625)

What do you mean by pending signatures and what app is this related to?

Jira has no signatures option, so this will not be in the native UI.

Can you provide more detail?

comments: author: Crystal Lei
body: It is in Jira through eSign app. I'm exploring the possibility of cancelling/un-invite signatures of any tickets. When the total quantity is getting too big, I'd like to do that in bulk action for efficiency purpose.


Tags: bulk-edit

cancel

cloud

jira-cloud

signature
Accessing the Collection / List of regex match results in Jira Automation
Asked by Jes Kampman:

I am trying to get multiple results from a regex match and make use of those multiple results. So, let's say my input string is:

\[{type=Group, value=5bf99101-2825-4cd4-b14b-90e5f611045e, display=**Group1** , $ref=<https://api.atlassian.com/scim/directory/493514aa-110a-47d3-8543-f2bb06c28954/Groups/5bf99101-2825-4cd4-b14b-90e5f611045e>}, {type=Group2, value=4, display=**GroupName2** , $ref=<https://api.atlassian.com/scim/directory/493514aa-/Groups/4>\]

I want to match on the value after "display=" and when I use a regex like :

{{GroupsString.match(".\*?display=(.\*?), .\*?")}}

it seemingly correctly populates my variable "Matches", which prints out as :

Group1, GroupName2

However, my variable Matches does return any values for list expressions like, 'first', 'size', get(0) etc.

According to

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/> match() it says " If multiple matches are found, they return as a collection that can be iterated." but, as mentioned above, I cannot iterate this "collection" as a smart values list.

Any ideas?

Thanks in Advance


Answers:
author: Anthony Nguyen
body: Same problem. I can see the collection by logging the smart value, but there seems to be no proper way to actually index into it. Some one suggested splitting the collection on commas, but that did not seem to help either.

comments: author: Rodney Dsouza _Atlassian Certified Expert_
body: I have had some luck saving the results of the match into a Object field by surrounding the results with double quotes i.e. using above example, make it "{{GroupsString.match(".\*?display=(.\*?), .\*?")}}"

The Split function is not great but maybe this iteration helps your use-case


Tags: automation

cloud

jira-cloud

smart-value
C?mo hago para conocer m?s sobre este producto?
Asked by Luis Mario Cuervo:

Yo veo que este programa tiene un sinn?mero de procesos para realizar, pero no s? como ponerlos a funcionar para ajustarlas a mis necesidades de trabajo. Donde puedo conseguir informaci?n para aprender su uso?


Answers:
author: Trudy Claspill
body: Hola [@Luis Mario Cuervo](/t5/user/viewprofilepage/user-id/5545600) ,

Bienvenido a la comunidad Atlassian.

Puede encontrar formaci?n gratuita para el producto Jira en <https://university.atlassian.com>

---

Hello,

Welcome to the Atlassian community.

You can find free training for the Jira product at <https://university.atlassian.com>.
> How do I learn more about this product?
>
> I see that this program has countless processes to carry out, but I don't know how to put them to work to adjust them to my work needs. Where can I get information to learn its use?


Tags: cloud

jira-cloud
How to update Target start field with date from a custom date picker field
Asked by Jo Aug:

Help please on How to update Target start field with date from a custom date picker field

i found this code is the knowledge base but the custom field i want to get the value from is a user selected date field on the issue . i modifed this code to use my custom field id

*

      {  "fields": {    "Target start": "{{issue.sprint.last.startDate.jiraDate}}",    "Target end": "{{issue.sprint.last.endDate.jiraDate}}"  }}

my code --- i keep getting error msg

{ "fields": { "Target start": "{{issue.customfield_16723.jiraDate}}" } }


Answers:
author: Trudy Claspill
body: Hello [@Jo Aug](/t5/user/viewprofilepage/user-id/5545576)

Welcome to the Atlassian community.

In what context are you trying to execute that code? Is it in an Automation Rule?

If so, please provide screen images that show the entire Automation Rule and the output in the Audit Log from the execution of that rule.

comments: author: Jo Aug
body: hi i just got it working -thx


Tags: data-center

jira-data-center

jira-software
Moving issues in a board from one column to the next automatically
Asked by nicolas_keenan:

Trying to dig and get a better grasp on certain things I am \*trying\* to visualize as wanting to do with a Jira board. Upon getting issues populated into a board - is there functionality to move an issue through the columns of the board automatically based on the completion of certain subtasks within that parent issue?

For example -

\> Issue gets created and in "Not Started" column

\> 1st subtask completed and marked as DONE in parent ticket

\> Moves to next column on board \> "Waiting on X" for continued work


Answers:
author: Nicolas Grossi
body: [@nicolas_keenan](/t5/user/viewprofilepage/user-id/5545572) You might take a look at this link: <https://community.atlassian.com/t5/Jira-questions/Automatically-move-issues-from-one-column-to-another/qaq-p/2020351>

HTH

Nicolas


author: Mikael Sandberg
body: Hi [@nicolas_keenan](/t5/user/viewprofilepage/user-id/5545572),

Welcome to Atlassian Community!

Yes, that is possible and can be done using automation. If you go to Project settings \> Automation and look under Templates there is a rule called "When all child issues are completed ? then close parent" that you can start with, just change the status the parent should move to when the child task is moved to done.


Tags: cloud

jira-cloud
Automation error emails flooding inbox
Asked by Michael Gardiner:

Whenever we bulk-edit issues we trigger all automations connected to those issues. That in itself is not a problem, but we end up hitting API limits due to the # of script runs in a short period of time. This results in one email for every time the automation is triggered and fails.

How do I limit, reduce, or completely get rid of these emails that are sent to all jira admins?


Answers:
author: Hana Ku?erov?
body: Hi [@Michael Gardiner](/t5/user/viewprofilepage/user-id/5498311) ,

when you edit the automation rule, in the Rule details there's field Notify on error - you can select "Don't notify" there. But this means, you won't be notified, even though your rule fails "normally", not only after these bulk changes.

Maybe there's a way for you to optimize/change the rules somehow, so that this won't happen to you? It's hard to tell, because I don't know, what exactly these rules do, but maybe they can be merged together?


author: Trudy Claspill
body: Hello [@Michael Gardiner](/t5/user/viewprofilepage/user-id/5498311)

Do you want those automations to run, or not run, when you bulk edit issues?

If you want them to not run, then disable them before any significant bulk updates are initiated.

If you do want them to run, then don't you want messages to go out to let you know that they have failed?


author: Nicolas Grossi
body: [@Michael Gardiner](/t5/user/viewprofilepage/user-id/5498311) As you have a premium account you might want to contact support.atlassian.com

Nicolas


Tags: cloud

jira-cloud
Create Jira Ticket from SHARED MS Teams Channel
Asked by Amy Christianson:

We can install the Jira Cloud tab within Teams and can create Jira tickets from non-shared Teams channels. But we do not receive the option to create a Jira ticket from a SHARED Teams channel.

Is this expected behavior? If so, is there a plan to allow Jira ticket creation from a shared Teams channel in the future?


Answers:
author: Nicolas Grossi
body: You might take a look at this thread: <https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-in-microsoft-teams/>

Nicolas

comments: author: Amy Christianson
body: Assist isn't supported for shared channels.


Tags: cloud

jira-cloud

teams
Can an excel export of a filtered view be emailed daily?
Asked by cox.tw:

I regularly need to export a filtered view to excel. Is there a way to schedule this as a nightly delivery? I know I can set up a subscription but I need an actual excel file (Export Excel CSV (filter fields)).

I have a power automate rule set up that will take excel email attachments and upload them to my sharepoint, from which PowerBI regularly updates. This would save me from having to manually download and then drop it to sharepoint, overwriting the previous file.


Answers:
author: Aron Gombas _Midori_
body: [@cox.tw](/t5/user/viewprofilepage/user-id/5533325) Not with the built-in features, but you can implement exactly what you wanted with the [Better Excel Automation](https://marketplace.atlassian.com/apps/1212797/better-excel-automation-for-jira-free?hosting=cloud&tab=overview) app. A sample email with the Excel file attached looks like this:

![send-xls-result (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/336076iD196ED49DEED9057/image-size/large?v=v2&px=999 "send-xls-result (1).png")

This is the specific guide for your use case: [Send Excel spreadsheets in email from a JQL query on a specified schedule](https://midori-global.com/products/better-excel-automation-for-jira/cloud/documentation/configure-automation/send-excel#send-by-cron)

*(Discl. it is an app developed by our team.)*

comments: author: cox.tw
body: [@Aron Gombas _Midori_](/t5/user/viewprofilepage/user-id/502447) - Good to know, though I highly doubt our admins will allow the install. I requested it but have little hope. :)

Seems like such a basic use case.....I'm surprised this isn't offered outright.


author: Aron Gombas _Midori_
body: [@cox.tw](/t5/user/viewprofilepage/user-id/5533325) What is the reason your admins are reluctant to install apps? (Security?)


author: cox.tw
body: [@Aron Gombas _Midori_](/t5/user/viewprofilepage/user-id/502447) Pretty much. Safeguarding confidential data, etc. I can't even use APIs to connect Jira to other approved applications!


author: Nicolas Grossi
body: [@cox.tw](/t5/user/viewprofilepage/user-id/5533325) You might want to email a JQL filter by filter subscription?

Nicolas

comments: author: cox.tw
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) - Is this an option in the UI or it that something you have to write in the JQL? I didn't see any subscription options that applied to how the filter is delivered. It looks like it just sent it as an HTML email.


Tags: cloud

excel

filter

jira-cloud

ms-excel
Moving story from WIP to To Do
Asked by Steven_Doherty:

Have 3 user stories that gave this error when I try to move them from work in process to to do . They are all in the backlog and not tied into anything currently . Each time I try to move I get org.ofbiz.core.entity error


Answers:
author: Hana Ku?erov?
body: Hi [@Steven_Doherty](/t5/user/viewprofilepage/user-id/5529036) ,

as this is Jira cloud, there is not much you can do to investigate the problem more.

Are you on a paid plan? It is possible for you to contact Atlassian support directly?

comments: author: Hana Ku?erov?
body: You can check the workflow, whether there are some suspicious post functions/conditions/validators, but you will probably need Atlassian to provide you with more information.


author: Steven_Doherty
body: Thanks on this info and will reach out to them direclty


Tags: cloud

jira-cloud
Update value with today's date
Asked by Aravind Koushik Gobburu:

Hi I have a grid type custom field called document reference in jira. In that I have 2 columns called ready for certification and date. When ever ready for certification is checked in date column should come up with today's date I.e the date in which it is checked will this be possible with automation?


Answers:
author: Florian Bonniec
body: HI [@Aravind Koushik Gobburu](/t5/user/viewprofilepage/user-id/4224125)

Grid type do not exist in JIRA, it has to be added by an App, Which app is it ? You could review the app documentation to see if they have any support for automation.

Regards


Tags: jira-server

server
How can i create a new project?
Asked by LuisFernando_EspinosaRomero:

Jenine Wech was who help us to create projects for Mexico, but she is not in the company anymore, so I dont know... who could help me to do this?


Answers:
author: Seon Shakespeare
body: Hi [@LuisFernando_EspinosaRomero](/t5/user/viewprofilepage/user-id/5545465)

Welcome to the community!

While I can't directly create a project in your instance, I can definitely point you in the right direction!

First, it's important to know if you have the necessary permissions. In Jira, creating projects is usually a task for administrators or project leads.

* **Check your permissions:** Try navigating to the Jira administration area (often a settings cogwheel icon). If you see options related to "Projects" or "Creating Projects", you might be able to do it yourself!

If you don't have the permissions, try contacting your:

* **IT or support team:** They often manage software access and permissions.
* **Team or manager:** They might be able to direct you to the right person or team.

Additionally, check if your company has any internal documentation or guides on using Jira, as they might have instructions on project creation.

Hope this helps!


Tags: jira-software

jira-unknown-hosting-type

unknown-hosting-type
Hiding closed Sprints.
Asked by Work Admin:

Hello,

I just migrated a projected with its sprints, created new sprints( both closed and open sprints) in the target instance.

Now I am looking for a way to hide the closed spring from the Jira board.


Answers:
author: Nicolas Grossi
body: [@Work Admin](/t5/user/viewprofilepage/user-id/5493172) You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/How-to-hide-the-closed-sprints-from-the-open-sprints-future/qaq-p/1966231>

HTH

Nicolas


Tags: data-center

jira-data-center
I'm a virtual assistant and I'm wondering whether I should create workspaces or boards for my client
Asked by Donna:

As a virtual assistant, my client base is expanding rapidly. At present, I manage all clients within a single workspace by creating boards for each of them and inviting them as guests. Now, I'm contemplating whether I should create separate workspaces for each client or persist with the current board setup. The idea of individual workspaces for each client crossed my mind due to reaching the limit of my free 10 boards. However, I'm also considering upgrading to the Trello standard plan for unlimited boards. What would be the most efficient approach moving forward? Thank you in advance for your help.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi Donna, welcome to the community ? do you have any other reason for upgrading to the standard plan? If so, then upgrading and keeping all your boards in one workspace would be the way to go. If you're not ready to upgrade, then you could just create multiple workspaces to host your boards. You could use workspaces like folders to categorize your clients - for example, a workspace for each client type, or a workspace for each location - whatever works for you!

comments: author: Donna
body: Hi Hannah,

Thank you for your speedy response. The only reason I would upgrade is because I want to assign due dates and add members to checklist. You can't do that with the free version correct?


author: Hannah Humbert - Simpla Workflows
body: Correct. You would need to upgrade to use advanced checklists (due dates/members).


author: Donna
body: Will I be charged per member, or is there no charge as long as they remain guests?


author: Hannah Humbert - Simpla Workflows
body: Yes you'll be charged for workspace members or guests who are on multiple boards (aka multi-board guests. If you have a guest who is just on one board, then that's a free guest (aka single-board guest). It's all explained here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>
difficulty to assign a task
Asked by azoul:

hello

I'm just beginning with trello and teamgantt

I don't know how to assign tasks because when I watch to videos explaining that, ![1702401719732.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/296442i7230BA2CEF148897/image-dimensions/178x82?v=v2 "1702401719732.jpg") I don't have the same screen. I don't have any tab called people.

I don't see how to make a team and then how to assign any task with the scree I got.

or is it that we can't do it with the free version?

thanks for your help


Answers:
author: Sal
body: Hi [@azoul](/t5/user/viewprofilepage/user-id/5384931)! It looks like you're having issues with TeamGantt Power-Up specifically rather than with Trello. So, I'd recommend you reach out to TeamGant Support at this link: <https://www.teamgantt.com/contact-us>. They'll be able to provide you with all the guidance you need to use their Power-Up.
Trello Board as Storyboard, Outline, and Screenwriting Tool
Asked by Miquiel Banks:

Is it possible to outline my story in Trello, write text in the description, and export all the text from one board in either .txt or .doc format?


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Miquiel Banks](/t5/user/viewprofilepage/user-id/721005) , by default you can export your Trello board to JSON, CSV (excel), and PDF.

Here is detailed documentation which you can check out:

* <https://support.atlassian.com/trello/docs/exporting-data-from-trello/>

There are powerapps which you can use to enhance your experience even further:

* <https://trello.com/power-ups/5c9418019e56bd8abf98d83f/board-export-excel-csv-pdf-image>

I hope it helps!
Automations are not synchronised/present for all users on a board
Asked by James Avery:

I have notied that automations on a board that I have created from my account are not visible/present for other users (even admins) on the same Trello board. Is this intended behaviour?


Answers:
author: Jared
body: Hey James,

That's intentional - your automations are tied to your account, and only visible to you. If you have Trello Premium or Enterprise, then administrators can see/change other users' automations (see [here](https://support.atlassian.com/trello/docs/administrative-powers-in-butler/) for more info). If you need to share some automations with another user, you can use automation libraries: <https://support.atlassian.com/trello/docs/working-with-command-libraries/>
Como enviar email do conte?do de um cart?o
Asked by Fabricio Almeida:

Bom dia.  
Gostaria que o conte?do de um cart?o (atividades) fosse enviado por email todos os dias de uma semana.  
Isto me ajudaria a ter um report para um determinado usu?rio, sem a necessidade de faz?-lo manual.  

Consegui fazer o email ser enviado, mas n?o com o conte?do que est? nas atividades (que ? o plano original).


Answers:
author: Alina Kurishko
body: Hi Fabricio,

Welcome to the Atlassian Community! I hope you don't mind me answering in English ?

If you're looking for an Automation rule to send you updates on a card, I'm afraid there isn't one universal action that you can add to a rule.

What I'd suggest instead is to start watching a card that would trigger Trello email notifications to be sent to your email address. Thus, you'll be receiving updates each time there's been an update on a card. You can also set up the notifications to arrive periodically, so you're not overwhelmed with emails.

This article provides more information about how Trello notifications work: <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>

Let me know if this helps achieve your goal!

Alina \| The Trello Team
Premium plan : refund
Asked by Marie Julia Lem?e:

Hello,

I've just realized my cancellation to my premium plan didn't work on 2022... so 144 euros have been paid this month but I haven't used it for 2 years. I've just cancelled it but is it possible to get a refund ? I really don't use it and it is such a price for that. Thanks


Answers:
author: Dreamsuite Mike
body: Based on the Atlassian cloud terms, you have a 30-day refund period but I am not sure if that is valid in your case.

I suggest you contact Trello by using the link below and selecting **Billing**

<https://trello.com/contact#/>
Is it possible for University Team to get free access to Trello and Jira?
Asked by Aylin Vahabova:

We are a university assistive tech team, helping out students to collaborate on project to help the disadvantaged population. Is there any possibility to get trello and jira access for our small yet organisation of 70 people? I know a lot of companies help out university teams but don't know about Atlassian in particular.


Answers:
author: TC Wang
body: Hi [@Aylin Vahabova](/t5/user/viewprofilepage/user-id/5384209) welcome to the community!  

I know that Atlassian offers discounts to non-profit and academic organizations. For more detailed info, you can check out this post: <https://community.atlassian.com/t5/Jira-articles/Academic-and-Community-discounts-now-available-in-cloud/ba-p/1140764>  

You can ask further questions in the post above or the customer success: <https://atlassiancsm.atlassian.net/servicedesk/customer/portal/4/user/login?destination=portal%2F4>  

Hope the above helps!
Trello ABN - Receipt
Asked by Bahram:

Hi,   

I need Trello receipts with an Australian ABN number of ACN for our accounts team at work. The receipts I've been issued are issued in USD and show an Australia GST charge, but does not display an ABN of ACN.   

Can somebody please let me know if it was possible to get a receipt with an Australian ABN on it?   

Regards,   
Bahra


Answers:
author: Gaurav Kataria
body: ABN number can be added on the receipt by following the directions here <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>