youngmon/atlassian-qna huggingface dataset:
Powerup Request: Announcement Banner that will popular to every Board in a Workspace
Asked by Eric SIrianni:

Hello!

We utilize Trello for our customer portal, and a big pain point is holiday closure announcements. We used to go to every single board and comment that we'll be closed, but with the amount of customers we have now that becomes a bit time consuming and opens up a lot of extra communication back and forth. The best solution we've come up with is to maintain an email list of the project managers(that is constantly changing and we don't need aside from this reason), so that we can simply notify them we'll be closed 8-10 days a year.

A major issue with this is we're a subscription model, so by sending out an email we become top of mind to every single customer and basically open ourselves up to a world of pain right before every holiday.

All this to say, the ultimate solution would be an announcement banner at the top of the screen that populates to every Board in a Workspace. This way we could set the banner announcement a week before the holiday and anyone who goes into Trello will see it.

Is this even possible with Power-ups only being available for Boards and not entire Workspaces?

Open to any other ideas utilizing existing Power-ups or Butler as well.

Appreciate your time in reading this!


Answers:
author: Alex W
body: Hi [@Eric SIrianni](/t5/user/viewprofilepage/user-id/4540793) - just an FYI you raised two posts about this (I think in error!) so I deleted the duplicate one.

I'm not sure if this can be done by a Power-Up - this is something available on request for our Enterprise subscriptions but maybe one of our Power-Up developers would be interested in taking this on for you? It might be better to reach out to a developer directly, e.g. Tiny Power-Ups Club is a good one, they do customised solutions: <https://powerups.club/>

Alternatively, you could use the Read Me power-up, enable it on each board you need the announcement on, and set it to pop-up on board load: <https://trello.com/power-ups/5a2de0c41ae4a1537bb0055d>

comments: author: Eric SIrianni
body: My apologies for the duplicate post! It was indeed an error and I appreciate you deleting the duplicate - that could've gotten confusing :)  

This is such good info! I think I'm going to give the Read Me option a try for this holiday season, but the other options will likely be the play long term.

<br />

Really appreciate your help here, Alex!


author: Alex W
body: No worries [@Eric SIrianni](/t5/user/viewprofilepage/user-id/4540793)! Happy to help.
Is there a way to get a more granular view in Timeline?
Asked by Alexander Minchin:

Hi all,  

I was wondering if anyone knew of a way (or a Power-Up) to get a more granular view in the Trello timeline and show events for a single day hour by the hour.  

Ideally I would be able to look what's on today and see:  
1.12pm - Something

2.13pm - Something else

... etc

Thanks for any help you can provide!  
Alex


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi Alexander! Welcome to the community :) Gantt charts or timeline views are high-level by nature, so it's usually expected that you don't see much detail. You might benefit switching to the calendar view when you need to see more detail:  
![Trello calendar view.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/170113iACAC77CFE112FED6/image-size/large?v=v2&px=999 "Trello calendar view.PNG")  

There's also Planyway if you don't have the Premium version of Trello. They have the hourly calendar view as well, and they also have a timeline view. Not sure if their timeline view shows things hourly though.

comments: author: Maria
body: Hi [@Alexander Minchin](/t5/user/viewprofilepage/user-id/4642020) , [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993)

I'm Tania from the [Planyway team](https://trello.com/power-ups/58bd1f9aca72f48c8900574f).

Hanna, thanks for mentioning us:)  

You're right, the calendar (including the hourly views) and timeline view are available in Planyway. Currently, the timeline can be scaled up to days, weeks, quarters, and years. But in a couple of weeks, we're planning to release the hourly scale as well, so you'll be able to test it out ?


author: Alexander Minchin
body: Thank you Hannah and Tania for your replies!

I'll check out the calendar view and see if it suits my needs.

The hourly timeline view with Planyway sounds great. I look forward to checking it out once it's released! ?
Emails sent from Trello use Generic email, how to change?
Asked by Andy Adams:

Hey All,

Have set up an auto email to be sent to our clients 28 days before a due date and it's working however it comes from a generic trellobutler email (andyadams-39-noreply@) and basically just isn't very professional and will likely be skipped over.

Understand there is SendBoard however we don't want every email that comes in to have a card created. We only want the outgoing email features that offers.

Can you have the Automatic email be sent using SendBoard from our custom email but not have any of the other incoming email feautures?

Thanks


Answers:
author: milynnus
body: [@Andy Adams](/t5/user/viewprofilepage/user-id/4641859)

I am not as familiar with Sendboard as I am with Contalist. The latter allows you to send from your own email (or a company email) depending on the plan you subscribe. It has template for mail and text, simple set of automation and web forms that comes with it. The ability to have different contact types and groups can be quite useful when you need to work from a card with different contacts. A creative way to use groups is to complete Trello automation since you can @group to sent email that contains comment content.


author: Mark Fowles
body: Hey [@Andy Adams](/t5/user/viewprofilepage/user-id/4641859),

What you are looking to do is possible with SendBoard. Once you have configured your email address you can remove the forwarding rules so that inbound emails are never sent to Trello. Emails you send will still be sent from your own domain. And you can use saved reply templates with SendBoard or Trello variables.

You'll need to temporarily set up forwarding rules in order to verify your email address. But if you are concerned about all email being forwarded, you could set your rule up to only forward emails that are sent to your address from verify@sendboard.com.

I hope this helps.
what is most economical way to get cards to mirror each other on team members boards?
Asked by Molly Perello:

We are an accounting firm with 6 team members and we need cards to mirror each other in real time.

What is the most economical way to make this happen?


Answers:
author: Felix
body: Hey [@Molly Perello](/t5/user/viewprofilepage/user-id/4641846) - would love to understand your use-case in more detail, and maybe I can suggest some solutions other than mirroring cards.

We're rolling out a bunch of features centered around gaining perspective across cards on multiple boards, so if that's the reason (reporting), maybe check out [the Workspace Table View.](https://help.trello.com/article/1235-workspace-table-view)

If that's not quite it, it's possible you could set up your workflow with Butler, Trello's automation feature - see <https://help.trello.com/category/1134-butler> for more information around that.


author: milynnus
body: [@Molly Perello](/t5/user/viewprofilepage/user-id/4641846)

The go to power up is Unito. It is real time or close to it? I recall it depends on the plan for the update intervals. There is another. I think it is called Cardsync.

I have my own project : MirrorSync custom power up using webhooks for 1-way and 2 way sync and another to help replicate changes to copied cards including from templates.

The second solution, the sync uses standard Trello commands so you can do it for,say, add new item to all copied cards only. It is some limitations.

The second had been enhanced for a client that needed to replicate checklist changes to 1000+ cards including changing the order of the items with a checklist.
Exporting Data
Asked by Rachel Bethea:

Is there a way to export all of the cards that we have in an excel spreadsheet? My manager wants to see how much the platform is being used and how often. With that, something that tells me the title of each open and completed item with the date that is was requested or closed. Has anyone ever downloaded something like that? If so, how?

<br />

Thanks


Answers:
author: Robin Warren _Blue Cat Reports_
body: Hi [@Rachel Bethea](/t5/user/viewprofilepage/user-id/4116976)

We have reviewed the options for [exporting data from Trello](https://www.bluecatreports.com/trello-reporting/exporting-trello-data/) in our review of reporting options. Dashcards also gets a mention in our more flexible [trello reporting options](https://www.bluecatreports.com/trello-reporting/reporting-dashboards-and-charts/) section so do check out the other options there.

With Blue Cat Reports specifically <https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat> there are a few ways to report on completed and requested cards

* <https://www.bluecatreports.com/help/articles/work-added-over-time/>
* <https://www.bluecatreports.com/help/articles/work-completed-over-time/>
* Also [simple counts](https://www.bluecatreports.com/help/articles/create-a-count-or-sum-of-cards/) and [pie charts](https://www.bluecatreports.com/help/articles/create-a-pie-chart/)

But if all you want is a simple export, the built in export option detailed in the first link above is probably the easiest place to start :)

Hope that helps,

Robin


author: milynnus
body: [@Rachel Bethea](/t5/user/viewprofilepage/user-id/4116976)

Try this. Create a board for you manager, and use Dashcards to create a dashboard for him. There are not charts but each card will track some parameters that is of interest to your manager. It can be for one board, all boards or all boards with titles containing "Project".
I am not receiving notifications. I have followed the troubleshooting steps. What now?
Asked by Danielle Mitchell:

Just as the subject line says. I am not receiving the immediate tests, the items are not in my spam folders, and I followed the other guidelines. What now?


Answers:
author: Andy Heinzer
body: Hi [@Danielle Mitchell](/t5/user/viewprofilepage/user-id/4641638)

I found there was a previously bounced email attempted to be sent your address. This can cause our system to prevent other messages from being sent there. I have removed this blocked entry from our system. In turn you should be able to receive notifications now.

I hope this helps.

Andy
is it possible to assign to a person but not at the hole bord?
Asked by Jessica Souli?res:

is it possible to assign a card to a person but not to the full board?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi Jessica! Welcome to the community :) A commonly asked question, but there's currently no way to achieve this. A few workarounds though:  

- Create a separate board for that person and auto-copy cards to that board using Butler. Free option, but cards won't be synced.  
- Create a separate board for that person and auto-sync cards to that board using [Unito](https://trello.com/power-ups/595e989fa8f137d2af456fd4/board-sync-by-unito). This is a paid option, but you'll have a fully bidirectional sync.  
- If this person is an external collaborator, the [External Share](https://trello.com/power-ups/60d93bb780ee244d5d2b1edd/external-share) power-up could be a good solution.  

Hope that helps!
Problem with adding a comment to a card
Asked by Agata Mazur:

We have a problem in our team. My colleague who is an administrator invited some people to the team.  
We have already created cards on the board. One of the invited people wanted to add comments to the cards but cannot do so. Why? How can we solve this problem?


Answers:
author: Andrea Crawford
body: Is the comment section missing from the card for that member? Or does the comment not save when they try to add it?

<br />

Can you check the [comment permissions on the board](https://help.trello.com/article/791-changing-permissions-on-a-board) to make sure they aren't disabled.
Checkbox Custom Field not showing the value come from API
Asked by Ugur Kadakal:

Hi,

When I get card details from endpoint:

<https://api.trello.com/1/board/607eb929ee33c047e810692f/cards?customFieldItems=true>

Response is:

![Screen Shot 2021-11-18 at 16.24.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/169952i4DEB6E83C03AC960/image-size/large?v=v2&px=999 "Screen Shot 2021-11-18 at 16.24.13.png")

But when i check UI, this field seems unchecked.

![Screen Shot 2021-11-18 at 17.09.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/169953i5D3A5EA08FC076ED/image-size/large?v=v2&px=999 "Screen Shot 2021-11-18 at 17.09.00.png")

<br />

I'm using

<https://api.trello.com/1/card/607eb929ee33c047e8106981/customField/61962fddd0a2aa0b899b767b/item>

to update;

Request:

```
{"value":{"checked":"true"}}
```

Response:

```
{"id":"61962fe1b8484c5db933bdd1","value":{"checked":"true"},"idCustomField":"61962fddd0a2aa0b899b767b","idModel":"607eb929ee33c047e8106981","modelType":"card"}
```

Am I missing something, or is there any issue about that?


Answers:
author: Ugur Kadakal
body: We found the solution, when we send true / false as string, it works.


Tags: api

card

custom-field
est-ce possible de partager une carte seulement dans un tableau
Asked by Jessica Souli?res:

j'aimerais partager une carte seulement avec un membre dans un tableau. est-ce que cela peut se faire?

merci et bonne journ?e


Answers:
author: Maria
body: Bonjour [@Jessica Souli?res](/t5/user/viewprofilepage/user-id/4641020) ,

Je suis Tania de l'?quipe [Planyway](https://trello.com/power-ups/58bd1f9aca72f48c8900574f)

Si j'ai vous bien compris, vous aimeriez diviser une carte en sous-t?ches directement sur le tableau?  

Ensuite, je peux vous recommander notre application pour le faire.

Voici ? quoi cela peut ressembler:

![Planyway manage checklist status](https://files.planyway.com/assets/3.0.328/help-checklists-manage-status.png)

Si vous avez des questions, je suis heureux de vous aider :)  

Tania
Why is my set due date jumping to an absolute random date and time?
Asked by Runa Lahmann:

Hey guys,

hope you can help. This is driving me mad!! Did not have problems with this until yesterday, but sometime during my trello work session my due dates would not stay where I set them. For example I set a date to the 5th of December 8 AM and the date then automatically jumps to the 3rd of December 1 AM after a couple of seconds. I don't have any automation, and I already tried out every possible thing I could think of (log out/log in, browser restart, notebook restart etc.), same happens on my second notebook and in the app too.

Thanks a lot for your ideas!


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Runa Lahmann](/t5/user/viewprofilepage/user-id/4640585) ?

Welcome to the Community! How strange, I like how you've covered all the initial bases already. I've just tried to replicate the problem on my Trello board but I couldn't recreate the issue which is making me think its a glitch.

Do you have any Power Ups or automations attached to the board that usually work with the date/time/calendar? I know you're not using anything in this situation but I'm wondering if something in the background is causing trouble.

My other recommendation is to raise a support ticket directly with Trello support which you can do[here](https://trello.com/en-GB/contact#/) and if the answer is yes to my above question then I'd also reach out to the Power Up vendor and check with them that there's no bugs.

I hope this helps but if you have any more questions then ask away! Hopefully we'll get to the bottom of this for you ?

All the best,

Laura

comments: author: Runa Lahmann
body: Hi [@Laura Holton _ACE Rotterdam_](/t5/user/viewprofilepage/user-id/2568325) ,

thank you so much for your quick answer. It really seems to be a bug. We checked out Big Picture yesterday, but when this problem occured we deactivated it again. Other than that we use the Calender Power Up, but never had problems with that one before. And its deactivantion didn't solve the problem either. Our board was litterally plain and naked \^\^ I think I'll try the trello support.

Thanks again

Runa
Checklist items can't be moved between checklists
Asked by Serge S:

Is anybody experiencing the same issue as I am? It is Windows 8. I drag/move 4 items from one checklist to another. Then I close the card. But when I refresh the screen and open up the card again, the items are moved back.

At some point I succeed and after refresh the items stay in the new checklist, but when I move one more item, close and refresh the screen, all items are again moved back.

I can't tell if I had this issue before because I can't remember if I had exactly the same scenario before, at least not recently.


Answers:
author: Serge S
body: Still an issue - I think I should open a ticket. Not sure if "free" clients can do so.
How can i speak to someone that works at trello?
Asked by Trey:

It would be nice to have direct support support certain issues.

I've received emails from people working at trello before so I know it is possible but can't find a way to do it again.


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Trey](/t5/user/viewprofilepage/user-id/4640258) ?

Welcome to the Community! I completely get it and as [@Nikki Zavadska \[Appfire\]](/t5/user/viewprofilepage/user-id/3625775) pointed out you can raise support tickets directly with Trello support for the bigger issues [here](https://trello.com/en-GB/contact#/).

However, the Community is a perfect place for the day to day because you have Us, the Trello natives who will help any way we can, and also the Atlassian Team who include members of the Trello team that are always around and watching and of course answering questions!

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


author: Nikki Zavadska [Appfire]
body: Hi [@Trey](/t5/user/viewprofilepage/user-id/4640258) , you can contact Trello support via following site ? [https://trello.com/contact?nosearch=1\&source=from%20helpsite%20beacon#/](https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/)

Alternatively, there is always someone in Community who can help you out with questions and clarify features ?

comments: author: Rob Kerrison
body: I've tried using that link but have been redirected down the rabbit hole of dehumanisation again. I would love to speak to a real person who can look at how I am using the platform for my small business and what we should be doing differently.

I am currently using the free version, but am very very happy to move to the paid version if it gives me better outcomes and greater efficiencies.

We use trello extensively across our business (only 8 employees) to manage workflows, but again i don;t know what i don;t know, so having someone to review what we are doing and ways to improve how we do things would be hugely benefical.

In my mind that's not (yet) achievable via a bot, but maybe I;m just old fashioned.

Thanks. Rob


Tags: atlassian-support
Restore archived list?
Asked by Jitan Forcier:

Hello,

I have a free Trello account and I accidentally archived a list from my board.

I want to restore it but the board menu doesn't have the ''more'' which is where I understand I can find the archived list to restore it.

How do I restore an archived list?

Thanks!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hey Jitan! Welcome to the community :) Yes, that's right, you can find and restore your archived lists by opening the board menu\>\>more\>\>archived items\>\>switched to lists.  

What does it look like on your end? This is what it looks like for me:  

![trello menu.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/169778iAACC2D8893F26F4F/image-dimensions/188x287?v=v2 "trello menu.PNG")
Track completion percentage of checklists in a board
Asked by Hannah Humbert - Simpla Workflows:

I can see it's possible to see the progress percentage of a checklist within a card, but is there a way to report on all checklists within a board? Ideally looking for a free option that will just give me a basic percentage of the number of complete check-items compared to the total number of check-items in the board.


Answers:
author: milynnus
body: [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993)

As far as know there is none. Besides going through every card to do a physical count, Trello update the a checklist badge you can use to gather the statistics instead of iterating through every checklist.
Email to board doesn't seem to trigger notifications
Asked by Graham Jose:

I am watching a list where new cards are directed for the email to board option. New cards created directly in Trello trigger a notification. Those cards created by the email to board, do not trigger a notification.

Bug or feature?


Answers:
author: milynnus
body: [@Graham Jose](/t5/user/viewprofilepage/user-id/4640031)

As far as I know it does not. If you look at the notification help page you will probably see that email to board does not satisfy any of those conditions.
Custom Fields
Asked by Victor Dacruz:

I'm looking to create fields that allow for both numbers and letters within the same box. Is there a way to manage that? If it can't be done through Custom Fields, is there a power up that will allow me to do it?

Thanks


Answers:
author: Andrea Crawford
body: Custom fields [text fields](https://share.getcloudapp.com/JruneP8W) allow both letters and numbers. Is this what you're looking for?
Ho do i set-up application links between Confluence and Jira
Asked by Samuel Charpentier:

Hey, i have set-up application tunnel, I don't know where can I find each data when i try to configure the application links.

Could you help me please?

![Sans titre3.png](/t5/image/serverpage/image-id/231139i1F40A8475EF16867/image-size/large?v=v2&px=999 "Sans titre3.png")![Sans titre2.png](/t5/image/serverpage/image-id/231141i87DC6BB766DD9350/image-size/large?v=v2&px=999 "Sans titre2.png")![Sans titre.png](/t5/image/serverpage/image-id/231142iD88A21AE90DEB041/image-size/large?v=v2&px=999 "Sans titre.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Samuel Charpentier](/t5/user/viewprofilepage/user-id/253821)

Are you trying to connect JSM to Confluence cloud? If yes and you want to use it as a KB, then there is another way to do it, and not via application tunnel.

comments: author: Samuel Charpentier
body: Hi,

Yes, what else can be done?


author: Adrien Low _ServiceRocket_
body: Hello [@Samuel Charpentier](/t5/user/viewprofilepage/user-id/253821) ,

Are both of your applications on Cloud?

Can you try following the steps as outlined in the KB below?

* <https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/>

Regards.

comments: author: Samuel Charpentier
body: Hello,

No Jira is a server instance, but Confluence is on the Cloud.

Thank you


Tags: cloud

confluence-cloud