youngmon/atlassian-qna huggingface dataset:
Assignee
Asked by Julia Choi:

We're currently on the free version of Work Management but will upgrade as needed. Only some of our teammates appear on the drop-down menu under Assignees. On the other hand, all of them do appear in our software project. Please advise how to proceed. Thanks!


Answers:
author: John Funk
body: Hi Julia - Welcome to the Atlassian Community!

How many users are in your free instance? And how many do not show up in the Assignee field?

comments: author: Julia Choi
body: We have 10 users but 4 aren't showing up.


author: John Funk
body: Are you fully tying the name of the user in the Assignee field?


author: Julia Choi
body: Thanks! I used "Add People". Any reason why someone in the team won't get email notifications for their task assignments under Work Management?


author: John Funk
body: Are they getting any notifications in Jira? Like if you tag them on a comment?


Tags: cloud
How can I move my issues to the root business project
Asked by Raj Valley:

Hi, I have a bunch of issues that are sub tasks but I need them to be the root tasks so I can add sub tasks to these:

* <https://capture.dropbox.com/494t0WImHJ8GJfuA>

So everything under 'Basic MVP' I need to move out as its own task.

Much appreciated.

Thanks!


Answers:
author: Raj Valley
body: Use the **move** function which has replaced 'convert to issue' in the new interface


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You'll need to use the "convert to issue" option in the tools menu for each of them.

comments: author: Raj Valley
body: hi Thanks! I couldn't find this menu. Is it inside each item? Ive got **move to** and **change parent** . but not **convert to issue.**

Raj


author: Raj Valley
body: sorted, i used the move function! Thanks


Tags: cloud
How to trigger emails to Vendor?
Asked by Yash Pradhan:

below are the points need to implement On Certain Project.

1. Ticket is open/assigned/in-progress status from 15 days without any comment - Ticket should auto cancel, except on hold tickets.
2. Ticket is on hold status from 7 days then trigger email to stakeholder - For on hold reason.


Answers:
author: Curt Holley
body: HI [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

You could do these with Automation.

You have pretty much written them with your 2 requirements.

Have a look here [Jira Automation \| Atlassian](https://www.atlassian.com/software/jira/features/automation) do some googling and have give it a go. Ideally in a sandpit project to start with and some shorter time frames (to make it easier to test quickly).  
Then feel free to get back to us.


Tags: cloud
Sorting tasks
Asked by Niko Miller:

Hi,

How can I sort tasks in the "Assigned to me" view in the System Dashboard in such a way that sub-tasks are always under their parent tasks? Obviously, I want them to be grouped.

Sorting by key does not always work, since some a subsequent parent task could have been made before a subtask is created to the preceding parent task. In this case, the sub-task would only occur after the subsequent parent task, which is not desirable.

![jira.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/201077iCB3C4FC99D9280BC/image-size/large?v=v2&px=999 "jira.PNG")


Answers:
author: John Funk
body: Hi Niko - Welcome to the Atlassian Community!

I don't believe you are going to be able to control that.


author: Hannes Obweger - JXL for Jira
body: Hi [@Niko Miller](/t5/user/viewprofilepage/user-id/4963086)

just to add to John's answer: If you're open to solutions from the Atlassian Marketplace, you could get very close to this using [JXL for Jira](https://marketplace.atlassian.com/1224710?utm_source=atlassian-community&utm_medium=referral&utm_content=2049796).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing and inline-editing all your issue fields - plus it allows showing your issues in their parent/child hierarchy. The set of issues to be shown in a JXL "sheet" is based on JQL, so you can easily build an "assigned to me" sheet (based on "assignee = currentUser()" query).

This is how this could look in action:

![assigned-to-me.gif](https://community.atlassian.com/t5/image/serverpage/image-id/201620i020D425003AB686B/image-size/large?v=v2&px=999 "assigned-to-me.gif")

Many customers use a sheet similar to this as a "de-facto dashboard" for their work. We're also about to ship full "dashboard support" for JXL, so you'll be able to add something like the above to any Jira dashboard. (Disclaimer: I work on JXL :)

Hope this is useful,

Best,

Hannes


Tags: cloud
How can I log work against estimate
Asked by SAVITHA SRIKANTH:

I want to enter the estimated time and ask my team log time against the task. what is the way?


Answers:
author: Dirk Ronsmans
body: [@SAVITHA SRIKANTH](/t5/user/viewprofilepage/user-id/4961871) ,

You might want to take a look here:

<https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/>


Tags: cloud
For the key in the issue, can I manually set the key for each issue?
Asked by hkstreetname:

For the key in each issue, currently it is a prefix + an auto increment number in JIRA work management, such as "ABCD-101". In my use case, we would like to distinguish the task hierarchy in the key and set the sequence number according the sequence of the event actual happen.

Here is an example.

ABCD-1 Organize a meeting

ABCD-1-1 Book a room

ABCD-1-2 Send out an agenda

ABCD-1-3 Provide meeting material

ABCD-1-3-1 Prepare product factsheet

Is it possible to do it in JIRA? Any alternative?

Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

No. Jira has an issue naming scheme that you can not change, it's always \<project key\>-\<sequence\>

All you can do for your scheme is create issues and sub-tasks in the right order, so that they take on a sequence that matches your desired order.

But, relying on the issue key to sequence things is completely the wrong approach, you should be looking at useful ways to sequence your issues.


author: Curt Holley
body: Hi [@hkstreetname](/t5/user/viewprofilepage/user-id/4960668)   
Welcome to the Community!

It is not possible to mess with the key numbering in Jira.

But you can use a (let's say "Dependency") link type to show which task is prerequisite to another. You could add the sequence number to the beginning of the Summary to impersonate what you propose above, just not all in the key.

You can even automate all of this (if it is a repeatable sequence) See example below, Where you have the sub-tasks in order and link them via the "most recently created issue".![Screenshot 2022-06-07 155206.png](https://community.atlassian.com/t5/image/serverpage/image-id/200826iE3BB519D0B3BF2A0/image-size/large?v=v2&px=999 "Screenshot 2022-06-07 155206.png")


Tags: cloud
Why I stop seeing color status on my calendar?
Asked by Silvina Alvarenga:

Hey! last week I saw grey, blue and green/red on my calendar view and now all of them are in grey. Any idea how I can fix this?


Answers:
author: John Funk
body: Hi Silvina - Welcome to the Atlassian Community!

Can you share a screenshot?

comments: author: Silvina Alvarenga
body: Hey John! here it is. Before I saw 3 different colors, but now is all grey

![Screenshot 2022-06-09 091012.png](https://community.atlassian.com/t5/image/serverpage/image-id/201287i1A68F372A11C6832/image-size/large?v=v2&px=999 "Screenshot 2022-06-09 091012.png")


author: John Funk
body: Well, in the meantime, mine have changed to look like yours. You might want to submit a support ticket to Atlassian and ask them if this is a bug or a permanent change.

<https://support.atlassian.com/contact/#/>

Please post back here with any resolution you find.


author: Silvina Alvarenga
body: I can't contact support directly, they send me to this community section.


author: John Funk
body: Hmm, do you have a Free account? Because they should respond if you have a Standard paid account.


Tags: cloud
Your Atlassian site is currently unavailable
Asked by Snehal Mayekar:

Hi,

I am getting this error since some time now, regarding the Atlassian site being unavailable.  

I do not see any updates regarding maintenance on Atlassian status page though. Is this a known issue? Is so, what is the expected time for resolution of this issue?

Here's the screenshot for your reference:  

![Screenshot 2022-06-06 at 11.44.09 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/200677i7C928643D86442E5/image-size/large?v=v2&px=999 "Screenshot 2022-06-06 at 11.44.09 AM.png")


Answers:
author: Snehal Mayekar
body: Seems the issue is resolved now.


Tags: confluence

confluence-cloud
Se puede modificar el tablero de un proyecto work ?
Asked by Ester Cerver?:

Buenos d?as,

?es posible modificar un tablero de un proyecto de work managment?


Answers:
author: Ester Cerver?
body: Hola Nicol?s, efectivamente es muy limitado,no he podido crear tableros nuevos en un proyecto work managment.

comments: author: Nicol?s Guidi
body: Gracias Ester por tus comentarios, saludos!


author: Ester Cerver?
body: hola, la opci?n que me comentas la veo disponible en proyectos de Software pero es los de Bussines no la he encontrado, no se puede hacer desde este tipo de proyectos? o se encuentra en otro sitio esta configuraci?n?


author: John Funk
body: Hola Ester,

No, no es posible cambiar un tablero de administraci?n de trabajo de Jira. Pero puede crear un segundo tablero que le brinde m?s flexibilidad, pero con algunos otros tipos de limitaciones. Aqu? hay una gu?a sobre c?mo hacerlo.

Deber? crear un filtro para el proyecto JWM, algo as? como Project = ABC ORDER by Rank ASC, donde ABC es la clave del proyecto para su proyecto JWM. Aseg?rate de guardar el filtro y compartirlo. O puede usar un filtro existente si existe uno con los mismos problemas.  
Ve a tu lista de tableros y haz clic en Crear tablero

Elija entre Kanban o Scrum

Elija crear en funci?n de un filtro existente.

Luego adj?ntelo al nuevo filtro que acaba de crear.

Para el campo Ubicaci?n, no podr? utilizar un proyecto JSM, empresarial o administrado por un equipo, solo proyectos de software cl?sico. O puede vincular a su perfil, probablemente lo mejor en este caso. Pero esto no evitar? que la nueva placa funcione; en realidad, solo se preocupa por los proyectos en el filtro.

Entonces ya est? todo listo. Puede modificar el tablero seg?n lo necesite.

Una nota al margen: no podr? hacer clic en la opci?n Tablero como de costumbre para el proyecto, ya que eso lo llevar? al tablero incorporado. Deber? agregar un acceso directo en el men? del lado izquierdo e incluir un enlace al nuevo tablero.

comments: author: John Funk
body: ?Qu? paso en mi proceso anterior no puede hacer? ?O no puede encontrar?


author: Ester Cerver?
body: No me sale opci?n de crear tablero desde el proyecto que necesito hacerlo, por lo menos no en el mismo sitio donde sale en un proyecto de Software, por eso desconozco si no sale por que est? en otro lugar de la configuraci?n del proyecto o es por que no es posible.


author: John Funk
body: Ah, okey. Vaya a <https://yourdomain.atlassian.net/jira/boards>, donde yourdomain es el valor de su instancia de Jira.  
Luego puede hacer clic en el bot?n Crear tablero.


author: Ester Cerver?
body: Ok, lo he probado, pero como el proyecto no es de Software no sale la opci?n de elegir que que se muestre el tablero en ese proyecto. Por lo que entiendo que no es posible en los proyectos que no son de Software.

Muchas gracias


author: John Funk
body: S?, vea mis instrucciones originales sobre eso arriba. Puede utilizar su perfil personal.

Y de nada.


author: Nicol?s Guidi
body: Hola Ester, pudiste resolver este tema? Tengo el mismo problema.

Parecen muy limitadas todas las opciones desde work managment.

Gracias!


Tags: cloud
How to switch the Summary view to activity in new JIRA
Asked by [NTTiF]?:

**Board - Summary - View (activity/statistic)**

In the old version, I could switch the Summary view between '**Activity** ' and '**Statistic**'

but In Jira Work Management, Click the Summary link, **and no drop-down list that can switch \[activity\] is found.**

So I wonder if there is a way to switch to the \[activity\] View.

Can anyone pls. help or clarify :-)

------------------------------------------------------------------

\[OLD VERSION\]

![core_projectsummary.png](/t5/image/serverpage/image-id/200661iE9F8BCC2E819C3A6/image-size/large?v=v2&px=999 "core_projectsummary.png")


Answers:
author: John Funk
body: Hi [@\[NTTiF\]?](/t5/user/viewprofilepage/user-id/4959037) - Welcome to the Atlassian Community!

A new Summary was just rolled out for Jira Work Management. You can read about it here:

[https://community.atlassian.com/t5/Jira-Work-Management-Articles/A-new-and-improved-Summary-page-in-Jira-Work-Management/ba-p/2030013?utm_source=atlcomm\&utm_medium=email\&utm_campaign=kudos_article\&utm_content=topic](https://community.atlassian.com/t5/Jira-Work-Management-Articles/A-new-and-improved-Summary-page-in-Jira-Work-Management/ba-p/2030013?utm_source=atlcomm&utm_medium=email&utm_campaign=kudos_article&utm_content=topic)


author: [NTTiF]?
body: DOES ANYONE KNOW HOW TO CHANGE IT?


Tags: cloud
Subtasks and Linked issues (jira_subtask_outward) both showing on issue, how to hide linked issues
Asked by Rian Dutch:

I have set up a project work flow and automated creation of a number of sub-tasks on an issue when created and transitioning. All of a sudden I now have both the Subtasks pane and a Linked issues (jira_subtask_outward) pane displaying in the view.

This is a duplication and clutters up the screen. How can I get the Linked Issues bit to disappear. This occurred only today and I'm not aware of any changes we have made that would make the linked issues pane appear.

I can not see the linked issues as an option to hide or remove on the issue layout or Configure issue screens.

![Capture.PNG](/t5/image/serverpage/image-id/200443iC19EA6540BE54A20/image-size/large?v=v2&px=999 "Capture.PNG")

Cheers


Answers:
author: John Funk
body: [@Rian Dutch](/t5/user/viewprofilepage/user-id/4956948) and [@Laurent Quevedo](/t5/user/viewprofilepage/user-id/4956996)

Is this still happening? Others have said this has gone away for them.

comments: author: Rian Dutch
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) Thanks for responding. This has now corrected itself and gone away.

Cheers


author: Piper McCormick
body: I am also seeing this issue for a project that I've created an automation for. I would love to just have the subtasks showing instead of both subtasks and linked issues. Is there a way I can resolve this?


author: Laurent Quevedo
body: Hi, the same is happening here for me, too.

It seems to be a bug on Atlassian side, since we also didn't do any change.

It is also showing "has Epic" links now...


Tags: cloud
Jira Work Management and Jira Software - Do they work together
Asked by Stuart Lubbock:

Do the two tools work together to allow sync of data.  
I would like to work in Work-Management, but others prefer Software..


Answers:
author: Nic Brough -Adaptavist-
body: You don't need to sync anything, they're the same application.

Jira Work Management is actually the baseline functionality of Jira, it provides issues, projects, workflow, users, and so-on. I tend to think of those as "Core" functions, and JWM provides a load of project types on top of them. Jira Software adds a load of functions to Core (mostly Scrum and Kanban boards, but also Software projects)

So there's no need for a sync, Jira Software is running on top of Core.


author: John Funk
body: Hi Stuart,

Yep - they can talk to each other.


Tags: cloud

jira-software
Force Jira Portfolio Plan to Use Target Start and End Dates
Asked by Vyom Upadhya:

Description

I have set up a plan in Jira Portfolio that has many initiatives (Kanban based)

One of the initiatives represents a year long initiative in my plan where I need Portfolio to "spread" the hours I have estimated for the initiative from the Target Start Date to the Target End Date.

I have allocated hours to this initiative, and a team is assigned to the Project that has this initiative. However, this initiative has a clear start and end date - it should NOT end prior to the Target End date.

Portfolio is currently ending the initiative "too soon" because it thinks it can get done earlier given the effort allocated and the capacity available.

How can I get Portfolio to actually "stretch" the initiative from Target Start to Target End.


Answers:
author: Dan C test account
body: So my suggestion is a little kludgy and I have not tried it out, but it should work. Any solution that you implement will not be standard, as you're trying to force Portfolio to do something it does not want to do.

1. Take your initiative and divide it into a number of smaller initiatives (not sure how many, maybe 8 or 9 - you'll have to experiment).

2. For each of these initiatives, click on the issue in the scope area, and within the panel that appears on the right, set an earliest start date. This will force Portfolio to not schedule that initiative before that date. This will allow you to spread out the 8 or 9 smaller initiatives you created.

Again, this is off the top of my head, someone might have a better solution.


Tags: advanced-roadmaps
How to limit access to commit changes for portfolio plan
Asked by Christopher Durden:

Receiving an error of unable to commit, you do not have permission to edit issues in this project.

This is for when i am trying to commit changes to a portfolio plan.

Looking at the projects permissions schemes, the user has access to create/edit tickets, so what setting is needed in order to be able to make this change?


Answers:
author: Earl McCutcheon
body: Hi Christopher,

Per the error message "you do not have permission to edit issues in this project" but the Edit action is not limited to just the Permission Edit issue, but can be part of other actions such as the Assign issues permission when setting an assignee, or the Schedule Issues permission if modifying due dates, and the Manage Sprints permission if you are attempting to add the issue to a sprint, and Link Issues permission if you have added a dependency.

This error is commonly triggered by one of the plan options via the "Commit of Changes" setting being enabled (set to "ON") and not having the assign issues project permission as this is causing an edit conflict where the noted setting is attempting to set the assignee value:
> If set to 'On', assigning a single team member to an issue in the plan will also update the issue assignee in JIRA upon committing your changes.

I would recommend checking the fields that are being edited, and making sure that you have permission to complete all the actions within the project.

Regards,  
Earl


Tags: advanced-roadmaps
Budgeting with JIRA Portfolio Cloud
Asked by Kathi Paquet:

I am looking for alternative ways to manage budgeting within my JIRA Portfolio Cloud. Tempo Budget is not available for JIRA Cloud yet. Has anyone got recommendations? My initial thought was to create 2 custom fields for Budget and Actual Costs and then manually update these the Actual based off the Log Work.

Would like to now if anyone has done something similar?


Answers:
author: Earl McCutcheon
body: Hi Kathi,

Portfolio is geared to handle resourcing and planning to see what can be done project side for capacity, availability, velocity, etc... but does not have any built in capabilities for the money behind these values for budget assessments as a resource option.

For you point on "Tempo Budgets" not having an add-on option for the cloud platform at this time, there are some app options available for the could platform designed to add in budgeting resources that might also work out in your favor here as an alternative option to tempo, a list is viewable here:

* [https://marketplace.atlassian.com/search?hosting=cloud\&product=jira\&query=budget](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=budget)

But your idea on creating 2 custom fields for Budget and Actual Costs, could also work but you would need to have an option to run a calculation of the fields based on the logged work otherwise this would be a fully manual process to run the math against the hours to define the rates and have a lot of potential for error, You could look into other apps for this as well if you choose to go this route with something like ["sumUp for Jira"](https://marketplace.atlassian.com/apps/1211625/sumup-for-jira?hosting=cloud&tab=overview) that has capabilities to [Sum up the work log](https://apps.decadis.net/display/SUMCLOUD/Getting+Started#GettingStarted-WorklogsGadget) or the cloud version of ["ScriptRunner"](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview) using its ["Script Listeners"](http://scriptrunner-docs.connect.adaptavist.com/jiracloud/script-listeners.html) capabilities to do a scripted calculation and populate the values based on the input.

Regards,  
Earl


Tags: advanced-roadmaps
Teams and teamlets
Asked by Radu Muntean:

Hi guys,

Do you know if there is a way to update Portfolio based team field with the info from the Jira teamlets field? I am just trying to setup Jira Portfolio and is a lot of manual work to do this one by one for \~500 items...

Thanks,

Radu


Answers:
author: Radu Muntean
body: Bulk updates is the quickest way I found to make this work... teamlet="x", bulk change all results, edit items, change team. In my case the team has to be shared one, I dont know if this is a setting of my env or general.


Tags: advanced-roadmaps
Is it possible to customise Jira Portfolio to display hours rather than days?
Asked by Calum Hervieu:

I would like to have a finer resolution in Jira for displaying my sprints, which include epics, tasks, sub-tasks etc. so I can track progress by hours not just by days.

It is possible to designate as little as 5 minutes to a task but when this task is displayed in Portfolio it occupies a full day. it would be super useful to display an hourly resolution in Portfolio!

Is this possible? Thanks!


Answers:
author: Terri Yeago
body: ...


Tags: advanced-roadmaps

epic

schedule

task
When will Portfolio support JIRA 8.2.0?
Asked by sbradish1:

I just upgraded our staging server and Portfolio is not compatible.

Do we have an ETA for when Portfolio will work with the latest version of JIRA?


Answers:
author: Thomas
body: Hi [@sbradish1](/t5/user/viewprofilepage/user-id/1095336) ,

We're hoping to be able to mark our latest release, Portfolio 3.2.0, as compatible with Jira 8.2 in a matter of days.

With the recent support added of [Java 11 and MSSQL 2017](https://confluence.atlassian.com/adminjira/jira-8-2-x-platform-release-notes-970262790.html), we are taking a few extra steps to ensure Portfolio runs as expected. Sorry for this small delay and inconvenience!

Cheers,

Thomas


Tags: advanced-roadmaps
Dependency DashBaord
Asked by Raju:

Hello All,

I Need to create dependency Dashboard in Jira, which should represent all the issues which are blocked/block by some other issues.

Can it be resolved using any JQL querry

Thanks in Advance


Answers:
author: Petter Gon?alves
body: Hello Raju,

Unfortunately, JIRA does not have a JQL parameter to return all issues which have linked issues, but only specific linked issues from specific issue keys.

This kind of query can only be achieved in JIRA Cloud by using a plugin, like [JQL Search Extensions for JIRA](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira-reports?hosting=cloud&tab=overview).

The mentioned plugin provides the parameters **LinksCount**, that you can use to return the information you want:

    linksCount > 0

You can check the documentation below for more details:

- [JQL Search Extensions Reference](https://jqlsearchextensions.atlassian.net/wiki/spaces/SEARCH/pages/3375124/JQL+Reference+Cloud#JQLReference(Cloud)-LinksCount)

Let me know if this information helps.


Tags: advanced-roadmaps