youngmon/atlassian-qna huggingface dataset:
Trello account transfer
Asked by Olivia:

Hi there,

Our ex-admin lady set us up on Trello. She has resigned and we are trying to transfer account holder rights to us.

Is there a way to do this? So far, I have removed her email access under members.

She is still present under "Guests" and can still view our Trello work cards. How do we remove this?


Answers:
author: Olivia
body: Is the ex-admin a Board admin then? If no, who is?

Can we transfer the Board admin to another person?

comments: author: Felipe Marques Noll
body: Hi Olivia, I hope you're doing well!

We will need more information to investigate your case. So, I will open a Ticket in our Trello support for you and we can share information through the ticket.

See you soon :)

Felipe Noll


author: Felipe Marques Noll
body: Hi Olivia! Welcome to the community!

Being the Workspace admin will give you the permission to remove a member or a guest, but since the guest is a member of a board where the Workspace admin is not a Board admin, removing the user from the guest list won't take effect because the user will remain a member of a board, hence will reappear on the guest list again. To sum up, only a Board admin is capable of removing Board members.

So, in this case, you can upgrade your team to Trello Premium, which adds several features to make managing teams a bit easier, including the ability for Workspace administrators to take control of all boards in the Workspace. You can sign up for the Premium free trial here: <https://trello.com/free-trial> and you'll be able to remove this member.

I hope this information helps!

Felipe Noll
Support Arabic language
Asked by Abdullah AlNashwan:

Hi Team,

why you don't support Arabic language? There are many people speaking Arabic what you support.

I hope you think about it. Thanks..


Answers:
author: Alex W
body: Hi [@Abdullah AlNashwan](/t5/user/viewprofilepage/user-id/5145007) - welcome to the Community!

You can vote for Arabic language to be added to Trello here: <https://jira.atlassian.com/browse/I18N-3425>


Tags: language

language-ar

support
standard - where has my custom fields gone?
Asked by Megan Roxton Wiggill:

After my premium trial I decided to choose Standard as paying in USD from South Africa is so expensive. That being said my custom fields that I set up on the Premium trial have now disappeared with all the info I set up in them? Is there a way I can get them back without having to enter them all manually again?


Answers:
author: Alex W
body: Hi [@Megan Roxton Wiggill](/t5/user/viewprofilepage/user-id/5144473) - welcome to the Community!

I can see you have one workspace upgraded to Standard, are you looking at a board that sits outside of your workspace perhaps, which is why it doesn't have access to Custom Fields?

If you're still experiencing issues, we'll need you to raise a ticket so you can send us the URL of the board you are missing Custom Fields on. You can raise a ticket at <https://trello.com/contact>
Does the @ symbol in new composer cause text issues?
Asked by Tori Johnson:

I use Trello for social media production and I frequently use @ symbols in the copy. Since the new composer has been introduced, the @ symbol is now causing the text adjacent to it to disappear from view while composing, and won't let the text be copied and pasted to another platform either. Does anyone else have this issue?!


Answers:
author: Victor N
body: Hi Tori, sorry to hear that this is happening. I see that you also sent in a support ticket to which my colleagues have responded and they're already looking into the issue.   
I think it's best we continue the investigation over the support ticket and if the issue is pending you can please let me know here.
Card keep jumping down to the bottom when editing.
Asked by Daniel:

When I ise Trello to edit a card, it jumps down to the bottom of the card.

Now I can't see what I'm trying to type.

So I scroll back up to my typing area and carry on. Aydter a while it does it again. I have yo repeat this several time to finish my typing.

Chronic problem. Been happening for months.

But I'm now fed up enough to ask what the he'll is the problem and how can I stop this.

Daniel Lee


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Daniel](/t5/user/viewprofilepage/user-id/5144382) and welcome to the community,

May I ask you if this happens only to you?

Does it happens to other colleagues as well?

If you change browser and clear your cache, does the same behaviour continues?

comments: author: Daniel
body: Hi Alex, I should've stated earlier that it happens on the Trello app on my phone.  

The com browser version works fine.  

I'm using Trello in a personal capacity with very limited interaction work-wise, I can't say if other colleagues are using Trello or whether they have encountered the same issue.  

Thanks for reaching out.


author: Joshua Barnes
body: Hello Alex, this issue is happening to me as well, so I can confirm that it is not solely an issue with Daniel. The browser and cache is not an option, as this issue only happens in the dedicated mobile app.

*** ** * ** ***


author: Terry Alber
body: This behavior is still occurring. Whenever I have longer text in the Description box, when I try typing in the middle of the text, the box jumps to the bottom of the box. This occurs every few characters. I just have to continue to type, and then occasionally go back up to see if I've made any errors.

It is very frustrating and wasn't always like this (began at least a year ago).

Thanks,

Terry
Does the "Per Month" Butler limitation on the free plan refresh to zero on the first of every month?
Asked by Maria:

Hello, I am trying to keep track of the 250 per month Automations allowed on the free trello plan and am unsure how the "Per Month" works. Is it by calendar month, thus restarting at zero on the first of every month or does the clock start when you first hit an automation button? Or something else, etc. Any clarification here, would be helpful and greatly appreciated-

Thank you,

Maria


Answers:
author: Brant Schroeder
body: [@Maria](/t5/user/viewprofilepage/user-id/5129567)

Quotas reset on the first day of every month at midnight GMT (Greenwich Mean Time). <https://support.atlassian.com/trello/docs/butler-quotas-and-limits/>

comments: author: Maria
body: Thank you, Brant, I appreciate the info-
Python REPL code blocks now broken
Asked by treyhunner:

The new rich text editor is breaking all of my Trello cards in one of my boards because they all contain Python REPL output.

For example this:

\`\`\`pycon  
\>\>\> s = S()  
\>\>\> s\[4\]  
4  
\>\>\> s\[3\]  
3

\`\`\`

Is turned into this:

<br />

\`\`\`pycon  
\> \\\>\> s = S()  
\> \\\>\> s\[4\]  
4  
\> \\\>\> s\[3\]  
3

\`\`\`

\`\>\>\>\` seems to be turned into \`\> \\\>\>\` consistently in all my code blocks. Switching to markdown mode doesn't fix the issue.

Is there any way to disable the new editor or undo the damage it's doing to my cards? Clicking the Edit button seems to trigger this, so I can't currently edit any of my cards or even copy-paste their original markdown without transforming them all into a mess.


Answers:
author: treyhunner
body: I just noticed the link below the text field to switch back to the old markdown editor. I'm not sure how the new editor enabled itself, but I've disabled it now and manually fixed the cards that I broke.
Comment reaction / emoji notifications.
Asked by Ashley Schultz:

In a team board a fellow teammate placed a camera reaction / emoji on a comment I left within her card. However on my end I did not get a notification of the reaction / emoji.

Specifically she placed a camera emoji on the comment and our hope was that it would send a push notification and an email notification letting me know that she had placed it on the comment.

Had I actually received a notification that would have been wonderful as our hope was to announce to the team that when a camera emoji was placed on a comment that it would indicate a screenshot of the URL link/posting was needed.

What would cause me to not get a notification for this? I have already gone into my notification settings and they all seem to be on. Would love to get this figured out as this would be extremely helpful to our team.


Answers:
author: Theodoro Reato
body: Hey Ashley,

Welcome to Community,

Emoji reactions will be shown inside Trello on the notification bell if you're not seeing the changes (with the card open). Right now, it's not possible to set something to receive it in your mailbox,

A workaround for your process would be adding a comment asking for the screenshot/photo then all members watching the card or mentioned in the comments will receive an email notification.

Also, you need to be settled to receive notifications, to see, go to <https://trello.com/your/account> and make sure your email notifications are sent "instantly".


Tags: email

notification
Is there a way to limit what data each user can access per card?
Asked by Hannah Hershberger:

Is there a way to limit what data each user can access per card? Some data I need to put on a card is only for me the admin and I don't want the others assigned to the same card to access that information. How can you work around this?


Answers:
author: milynnus
body: [@Hannah Hershberger](/t5/user/viewprofilepage/user-id/5144149)

Found that you can do that by using Hippo fields since you can associated visibility and data access to the data. It does mean you need to know how to use Hipporello Builder.   

I have also tested out an idea by using app that you own in your private cloud inside a Trello card such that you can use it Trello automation. See the doc <https://milynnus_blogdoc-1-v8438569.deta.app>

Look for the article The Powerup and there is a picture illustrating the concept.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

A card is supposed to be a public representation of the full set of information, not hiding bits of it depending on the user (that's a massive drag to collaboration, when two people see different things, and misses the point of using a collaboration tool!)


Tags: cloud

jira-software

jira-software-cloud
Can you personalize an email to board settings email address?
Asked by Astra.Mathis:

To setup a ticketing system for our employees we need something like a personalized email, we currently have helpdesk@companyname.com but for Trello I'm only seeing long string email addresses. Can they be personalized?


Answers:
author: milynnus
body: [@Astra.Mathis](/t5/user/viewprofilepage/user-id/5144074)

Your requirement sounded similar to a UK client that receives bookings via emails from 3 sources going to Trello. I recommended that you use filter to forward the emails. That way the email to board is used in the background.

comments: author: Astra.Mathis
body: I thought that was the case, just wanted to check I wasn't missing anything. Thanks!


author: Christl_Email for Trello
body: Hi [@Astra.Mathis](/t5/user/viewprofilepage/user-id/5144074)?

Christl from [SendBoard](https://www.sendboard.com/) here - makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard).

As already mentioned, it is not possible with the native Trello Email-to-Card or Email-to-Board feature. With our Power-Up however, you can configure a custom email address. This means that you can configure the sent "*From* " and the "*Reply-To*" address. You can read more about that [here](https://www.sendboard.com/blog/feature-highlight-custom-email-addresses?rq=custom).

You're welcome to pop over any questions to hello@sendboard.com or simply [add the Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) to give it a try with a free trial.
Implementing Trello in my company
Asked by Linda Merdani Soldo:

Hi Together!

I was able to convince my company to get Trello as a tool for a lot of Teams.

How would I go about doing that? If I need a contract and questions about security answered?

Best,

Linda


Answers:
author: Gaurav Kataria
body: Please fill out the contact sales form and someone will reach out to you soon <https://trello.com/enterprise#contact>
is there a way to soort by the "Cover" color?
Asked by Connie Cavanagh:

Can't seem to find it if so


Answers:
author: milynnus
body: [@Connie Cavanagh](/t5/user/viewprofilepage/user-id/5144011)

In creating a solution to auto create a colour cover for cards, I learned that it is a card attribute that is set. So to sort by this attribute you will need to use Trello api to access it and use it for sorting the cards, say with a list, which is determine by another attribute pos.
BAckup do quadors
Asked by Masao Nakasato:

Sou convidado de um quadro, consigo fazer backup deste quadro e salvar em outra conta ?


Answers:
author: Alex W
body: Hey [@Masao Nakasato](/t5/user/viewprofilepage/user-id/5143972) - welcome to the Community!

Can you elaborate on what you're trying to do - what do you mean by backup?
BlueCat Reports by Member
Asked by Jack Roberts:

Hi Everyone,

I just started using Bluecat reports and I'm having trouble with filtering by member. Only my user seems to be picked up, despite 4 users being present on the board, and every card being assigned to at least one of us. I've also tried inviting one of my users to Bluecat reports to see if that was the problem, but that didn't work either.

![Screenshot 2023-02-10 at 13.54.50.png](/t5/image/serverpage/image-id/239521i8F436781D41605A0/image-size/large?v=v2&px=999 "Screenshot 2023-02-10 at 13.54.50.png")


Answers:
author: Alex W
body: Hi [@Jack Roberts](/t5/user/viewprofilepage/user-id/5143968) - welcome to the Community!

If you're having issues with Reports by Blue Cat I recommend reaching out to the dedicated support team for the Power-Up at support@bluecatreports.com


Tags: bluecat
Automation wrong due date
Asked by Tobias Aub?ck:

I seem to be getting the wrong due date in my automations. The following button should set the due date for next sunday, but after clicking on it, it sets the due date for Monday 00:59. What am I doing wrong? This seems to be a recent issue and is true across the board.

**Button**:

![screenshot automation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/239501iC3E7C4BBE72DF38C/image-size/large?v=v2&px=999 "screenshot automation.PNG")

**after clicking on the button:**

![screenshot execution.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/239502i496682A0DAB7B58E/image-size/large?v=v2&px=999 "screenshot execution.PNG")


Answers:
author: Jared
body: Hey [@Tobias Aub?ck](/t5/user/viewprofilepage/user-id/5143878) ,

Seems like it might be a timezone issue - is that automation set up on the same account you're looking at the card on? Can you check and see what your account's timezone is set to, and see if it's different from your computer's timezone?

comments: author: Tobias Aub?ck
body: thanks, that was it. Weird that the problem randomly occured now, but it's good now!


Tags: automation

due-date
Trello doesn't open anymore
Asked by MBE3022 Asni?res:

Hello,

I use Trello since long time. The way I work: From an e-mail, I click on the trello pic at the right on my gmail and it created a card automatically.

It wont do anymore. I see a message "connecting to Trello", I try, then it sends me to an authorisation, I click "autorise" and nothing...

I just cannot add directly a card from my mail anymore

Any clue ?


Answers:
author: Alex W
body: Hi [@MBE3022 Asni?res](/t5/user/viewprofilepage/user-id/5143868) - welcome to the Community!

Can you check if you're experiencing the same issue reported on <https://community.atlassian.com/t5/Trello-questions/Trello-for-Gmail-Undefined-Error-when-Signing-In/qaq-p/2226312> ?
Payload for custom fields
Asked by Atl?tica CAASO:

Hi, I'm trying to set a bot that sends a message to a person via whatsapp when they fill up a forms.

The problem is that I don't know how to setup the payload to get the person's number from the new card custom field "phone" and set it to be my output on the webhook.


Answers:
author: milynnus
body: [@Atl?tica CAASO](/t5/user/viewprofilepage/user-id/5143765)

A custom field variable has the structure {{%customfieldname}}.

comments: author: Atl?tica CAASO
body: Thank you very much!!!!
Custom Field Population
Asked by Lyndsey Fletcher:

I am hoping someone can help. I have a specific automation set up on a board using butler and Zapier.

When a due date is set - populate the custom fields due date Day, due date Date \& due date Time.

When a label is added move the card to another list that then triggers zapper to send an email containing the custom fields mention above.

The problem......... sometimes the fields aren't populated quick enough for the zapier automation and the email goes out with blanks for the Day, Date \& Time.

Does anyone have any other suggestions or insight as to why the fields take longer to populate?

Thanks


Answers:
author: Nathan Smith
body: Hey [@Lyndsey Fletcher](/t5/user/viewprofilepage/user-id/4471984)

If you have a large board with a lot of cards, actions on the board both manually and through Butler can take longer to complete which is potentially why these emails are being sent before the Custom Fields are completed.

You could get around this by sending your email directly from Butler and rather than using Custom Fields to display the due date information (day and time) you can pull this information directly into the email using Butler Time and Date variables on this page - <https://support.atlassian.com/trello/docs/butler-variables/#time-and-date-variables>

comments: author: Lyndsey Fletcher
body: Thanks you [@Nathan Smith](/t5/user/viewprofilepage/user-id/4510456)

I will need to check if it is acceptable for the email to have com directly from Trello and not from our domain specific email address.

I also need to work out have to put the right contact name in that is in a custom field. I assume some sort of wildcard variable?


author: Nathan Smith
body: Hey [@Lyndsey Fletcher](/t5/user/viewprofilepage/user-id/4471984)

You can use Custom Field variables in Butler to add information from Custom Fields into your rule, here's a link with some more information on how to use these - <https://support.atlassian.com/trello/docs/working-with-custom-fields/>

You can also use generic Butler variables to add information from the card into emails sent by Butler - <https://support.atlassian.com/trello/docs/butler-variables/>
Does Trello Board can be share accross organization?
Asked by Aditya Permana Indra:

Does Trello Board can be share accross organization?


Answers:
author: Gaurav Kataria
body: There are multiple options to share a board. If you want to make it accessible to everyone then you can make it public. However, if you want to limit it to certain group, then make it workspace accessible (only workspace members will be able to see it then).

With Enterprise plan, you can restrict access to people within your organization <https://trello.com/guide/create-project#create-a-board>
Member assignment automation?
Asked by Rachael and Nicola:

Is it possible to automate assigning a member to a card when they are added to a checklist item in that card?

e.g John is assigned to \[checklist item 1\] and then butler automatically assigns John as a member of that card.

Thanks!


Answers:
author: milynnus
body: [@Rachael and Nicola](/t5/user/viewprofilepage/user-id/4947998)

I don't think you can because you need to pick from a drop-down the member when you add member when you create the automation. You will probably need to write some code and use http request.

comments: author: Rachael and Nicola
body: For example, you can use the {checklistitemname} variable to feed a checklist item into the next command. There is no such variable for members?


author: milynnus
body: [@Rachael and Nicola](/t5/user/viewprofilepage/user-id/4947998)

As far as I am aware, assuming there is, you cannot use it to add member to an item.


author: Rachael and Nicola
body: Gotcha, thanks for the help :)
Does bamboo have a notification helper like JIRA does?
Asked by Jasen Sparacino:

I am having a hard time trying to figure out why certian users are not recieving branch notifications even though they have it marked as favorite. They are also either a commenter or submitter. The branches are set to use the default build notifactions which are the same. I have the same configuration and the people in question and I reviece them fine.


Answers:
author: Przemek Bruski
body: There's no JIRA-like notification helper. Try bumping up logging on com.atlassian.bamboo.notification (via Administration/Log Settings)


Tags: bamboo-administration
When will this plugin or similar functionality be available for Bamboo 5 -- Agent Utilities - Basic by ProNetBeans.com for Bamboo
Asked by nikhil khedlekar:

When will this plugin or similar functionality be available for Bamboo 5 -- Agent Utilities - Basic by [ProNetBeans.com](http://ProNetBeans.com)for Bamboo


Answers:
author: ssetayeshfar
body: Hello Nikhil,

Looking at the information listed in our Marketplace, latest Bamboo version this plugin is compatible with is Bamboo 4.4.8 unfortunately: [](https://marketplace.atlassian.com/plugins/com.pronetbeans.bamboo.agentutils-basic.)<https://marketplace.atlassian.com/plugins/com.pronetbeans.bamboo.agentutils-basic>. Since ProNetBeans.com supports Agent Utilities - Basic you can contact them and check if they are going to update it to have it work with Bamboo 5.0.

Hope this helps.

Best,

Sepideh


author: nikhil khedlekar
body: Or does Bamboo provide this functionality by default ?


Tags: bamboo-administration
RequirementFilter not stopping the build to queue.
Asked by Harkunwarpreet Singh Sandhu:

The requirement filter plugin written using the atlassian API is not stopping the build to queue. Till version 5.4.2, the illegalstateexception thrown by our plugin in case of user not of particular group was stopped to execute the build.  
But from 5.6.0, the bamboo sdk is throwing the exception but not stopping the build. The build is still getting queued and have to be stopped manually.

Please let me know any alternative to stop the build in this case.


Answers:
author: Przemek Bruski
body: Which plugin point are you using? CustomPreBuildQueuedAction?
Backing Up Stages
Asked by Glen Sonnenberg:

All,

Is there any way to save a backup copy of a build plan/stage in Bamboo? I've got a lot of inline scripts which I'd like to save somewhere in case the build plan is inadverantly deleted or some other problem.

Glen Sonnenberg


Answers:
author: ssetayeshfar
body: Hello Glen,

I created an improvement request based on your question and Przemek's response to have this fuctionality added: [](https://jira.atlassian.com/browse/BAM-14967.)<https://jira.atlassian.com/browse/BAM-14967>. Please vote/watch this ticket for future updates.

Thanks.

Best,

Sepideh

comments: author: Glen Sonnenberg
body: Hopefully this will never be a problem but I would hate to lose my stage/build plan configurations in the event of some failure.


author: Przemek Bruski
body: Only with direct db access (BUILDDEFINITION table).


Tags: cloud