youngmon/atlassian-qna huggingface dataset:
"There isn't an account with this email" issue
Asked by newsletter2:

I have used Trello for years. Now my desktop (Windows 10) returns "there isn't an account for this email" This has been happening for weeks now.

Thinking to diagnose this I went to my laptop and logged in automatically to Trello, and then logged out. Big mistake! Now that I have logged out, I get the error message: "there isn't an account for this email.

Firefox clearly tells me that this is the email that I normally use to log in.

Now when I put my normal login email in, Trello gives me: <https://trello.com/create-first-board>

Obviously I cannot recover access, so I am stumped.


Answers:
author: Iain Dooley
body: [@newsletter2](/t5/user/viewprofilepage/user-id/1309009) try logging in at id.atlassian.com instead of logging in from trello.com. Do you use Google to login?

comments: author: newsletter2
body: Yes that works. Thank you. I wasn't aware of that trick.


author: Iain Dooley
body: [@newsletter2](/t5/user/viewprofilepage/user-id/1309009) neither was I until I spent several hours stuffing about with it :) I've sent a detailed account of what I believe to be the problem to their support.

You should also be able to login via trello.com using your normal login email to see the newly created incorrect account and delete that which means you don't have a ghost "Trello only" account created with a previous email, but just be super duper certain when you delete the account that you're deleting the "incorrectly created" username, you should be deleting using Trello (ie. sending a confirmation delete email and so on) and NOT deleting through Atlassian.

Good luck, it took me quite a while to unravel this little mystery.


author: Peter Kionga-Kamau
body: What an absurd requirement.


author: Raj Sark
body: I have the same problem... in my case, however, there's a new complication. I have logged in into trello for years with my old mail rs(at)XYZ.com though my company mail changed this year to rs(at)ABC.com ... basically its same company but a new Domain and I have no access to the mail at our previous domain.   

The old login was still working fine for months when I decided to update the mail id to my new ID (it updated fine in my account settings page... Big mistake! Can no longer log in at all (old or new id)!!   

Any help appreciated!


author: Soumyadeep Mandal
body: Hi [@newsletter2](/t5/user/viewprofilepage/user-id/1309009) ,

Few people are facing this kind of issue!

Please ask Trello support [**HERE**](http://trello.com/contact)

comments: author: newsletter2
body: I have used Trello for years. Now my desktop (Windows 10) returns "there isn't an account for this email" This has been happening for weeks now.

Thinking to diagnose this I went to my laptop and logged in automatically to Trello, and then logged out. Big mistake! Now that I have logged out, I get the error message: "there isn't an account for this email.

Firefox clearly tells me that this is the email that I normally use to log in.

Now when I put my normal login email in, Trello gives me: <https://trello.com/create-first-board>

Obviously I cannot recover access, so I am stumped.


Tags: email
The entry in the Google Calendar does not work properly.
Asked by Lukas:

Hello dear community,

I synchronized the Trello board with the Google calendar.  
The appointment is also entered, but not at the correct time.  
I recorded a short loom video with sound to better illustrate the whole thing.

<https://www.loom.com/share/b4ab11d6d0924084b25239c48e00ee9c>

I would be very grateful for your help.

Best regards

Lukas Schumm


Answers:
author: Lukas
body: Hello Esme,

thank you for your quick reply. At this point, unfortunately, I have to say that the synchronization is not yet taking place as planned.  
Here is another video with sound:

<https://www.loom.com/share/3b50647613994457bbcecaaca5d23605>

Thank you for your help and for your time.

Lukas

comments: author: Lukas
body: [@Esme Crutchley](/t5/user/viewprofilepage/user-id/3555478)


author: Esme Crutchley
body: Hi [@Lukas](/t5/user/viewprofilepage/user-id/3995853)

I answered on the other post, let me know if you can see that one!

Esme :)


author: Esme Crutchley
body: Hi [@Lukas](/t5/user/viewprofilepage/user-id/3995853)

Welcome to the Community!

When you set the date, you didn't save the time, you clicked off the card without clicking save at 15:00. Also, you put in 15, which isn't a proper time that Trello understands. Can you go back into the card and change the time to read 15:00, then see is that works?

If that's not the problem, I have another thought, so don't panic if that doesn't fix it!

Let us know!

Esme :)


Tags: google-calendar
Include Trello boards/cards in Confluence (Server)
Asked by Gerry:

Hi everyone,

I have already searched for different tutorials but it seems like they only work in the cloud verison of Confluence (e.g. <https://support.atlassian.com/confluence-cloud/docs/use-trello-and-confluence-together/>). So I would kindly ask for your help:

We would like to display Trello boards and/or cards in a Confluence page.

Is there any possibility to do so in Confluence for Server (version 7.13.2)?

Regards

Geraldine


Answers:
author: Brant Schroeder
body: [@Gerry](/t5/user/viewprofilepage/user-id/4741395) Welcome to the Atlassian community

Unfortunately you cannot. There is a feature request here that you can vote for and hope that they add it to Data Center since server development is coming to an end. <https://jira.atlassian.com/browse/CONFSERVER-45779>

comments: author: Gerry
body: Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

Thank you for the quick response and the link to the issue. At least now I know that currently it does not work.

Have a nice day!


Tags: confluence-server

server

trello
Edited due to potential security loophole
Asked by Chee Loong Soon:

Edited due to potential security loophole. A member of the JIRA team communicated with me over Slack and manually resolved my issue.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

What do you mean by "it keeps creating under this other specific user"?

Do you mean you are clicking "Create" at the top of the screen? If so, that's the problem - that is page create, not space. Personal spaces are created from the drop-down in your profile at the top right.

comments: author: Chee Loong Soon
body: I can't find the personal space drop down on my profile on top right. Not sure why. I did try to create a page and it only allows me to pick 1 space which is that specific user's page instead of mine.
Embed Confluence in Salesforce as WebTab
Asked by Cory Zaruba:

Looking to see if its possible to embed Confluence in Salesforce as a WebTab. Currently the function is blocked through XFrame options to prevent clickjacking, however we are trying to get all our sales applications into a single location.  

Any idea's on how to do this? Thank you so much!


Answers:
author: Pramodh M
body: [@Cory Zaruba](/t5/user/viewprofilepage/user-id/2838271)

As of now, there is no plugin that can perform this functionality!!

comments: author: Cory Zaruba
body: That's unfortunate. I was hoping that it was a setting I was missing where we could uncheck this security precaution.


Tags: cloud

confluence-cloud
Section Tool not appearing with "new" editor
Asked by Jeff Beckstead:

I want to organize a page with sections. All the on-line documentation shows me how to do this by selecting the "Layout" icon. The Layout icon only allows me to enter columns and arrange those columns. I want to have only one column, but have the page segmented into sections.

On an older page where I could do this, I see the sections. Text comes up as "the page uses the old editor. Some of the content is not supported in the new editor"


Answers:
author: Andy Gladstone
body: [@Jeff Beckstead](/t5/user/viewprofilepage/user-id/4105389) sections was removed in the new editor, but there is a support ticket open to add it back.

<https://jira.atlassian.com/browse/CONFCLOUD-67648>

**Vote for this issue,** and you'll also automatically receive updates in the future on its progress.


Tags: cloud

confluence-cloud
Anchor within a toggle cloak / cloak built
Asked by David vigneault:

Hi Community!

I would like to share a link with my teammate by using an anchor. ++How would I create it if the anchor is located within a toggle cloak?++

On the page I have the following layout:

L1: H2 \[title\]**Learn about concepts**

L2: toggle cloak \[ID:1\] **Concept 1**

L3: toggle cloak \[ID:2\] **Concept 2**

L4: Cloak \[ID:1\]

L1: H3 \[title\] **Concept 1 *\[Create an anchor for this title\]***


Answers:
author: Pramodh M
body: Hi [@David vigneault](/t5/user/viewprofilepage/user-id/4741723)

Welcome to the Community!!

You could add the anchor link above the L4: Cloak \[ID:1\]

That's the only way

comments: author: David vigneault
body: Would that still apply if there is an Excerpt Include in the cloak.

**Note**: I create a new page for each toggle. This way the content is separated and easy to update.

*** ** * ** ***

On the page I have the following layout:

L1: H2 \[title\]**Learn about concepts**

L2: toggle cloak \[ID:1\] **Concept 1**

L3: toggle cloak \[ID:2\] **Concept 2**

L4: Cloak \[ID:1\]

L5: ++Excerpt Include++ \[ID:1\] **Concept 1**

*** ** * ** ***


Tags: confluence-server

server
Live Share Doc
Asked by Andre Colling:

Does Confluence have something similiar to a Sharepoint Live Document? Something that doesn't need to be "published".


Answers:
author: Pramodh M
body: Hi [@Andre Colling](/t5/user/viewprofilepage/user-id/4741702)

Welcome to the Community!!

Here's the screenshot on how to share

![Share.png](https://community.atlassian.com/t5/image/serverpage/image-id/181464iEA470B9D034C8873/image-size/large?v=v2&px=999 "Share.png")

Thanks,  
Pramodh


author: Andy Gladstone
body: [@Andre Colling](/t5/user/viewprofilepage/user-id/4741702) Welcome to Confluence Cloud! In order for users to access a page for collaboration, it does need to be published first. Until the initial publish the draft will only be available to the creator. BUT - you can start a page, save as draft and then share the link to the 'not yet published' page if you are concerned about the publication aspect.


Tags: cloud

confluence-cloud
A long-running task has been initiated by another user.... Message popping on "Manage Apps"
Asked by Mario Sallat:

Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046) ,

I'm the user of free cloud version of confluence.

I want to install an app via the app descriptor URL upload and I'm getting the following error:

**A long-running task has been initiated by another user. To avoid conflicts, you will not be able to update apps until this task has completed.**

* Installing atlassian-connect.json... (Initiated by undefined on 3.2.2022, 16:18:41)

I think the issue is related to:

<https://community.atlassian.com/t5/Confluence-questions/A-long-running-task-has-been-initiated-by-another-user-Message/qaq-p/1334238>

But since I'm on the free version, I am not entitled to receive direct support. Can anyone help?


Answers:
author: Fabian Lim
body: Adding [@Shannon S](/t5/user/viewprofilepage/user-id/510046) so that they tag this request.


author: Mario Sallat
body: Can be closed, it worked after a while


Tags: cloud

confluence-cloud
Strict Space Permissions required - Allow Space Admin only selected Users / Group
Asked by Sloan:

Hi community

I am building up a Confluence Data Center that needs to abide by high data security and privacy requirements.

* Space Admins should be able to add users to the Space Permissions -\> Possible
* ++Only users that are in a group are approved for the space++. -\> Impossible (?)

So the main pain point is here Space Admins potentially see all active users of confluence as well as all groups (thanks to an LDAP sync, it's lot's of groups).

Second pain point, it is not bad to add new groups as well, but the Space Admins shouldn't be able to add groups with users that are outside of this "approved for using the space group".

The nature of Confluence permission management didn't lead me to a solution, and I am not aware of fitting Marketplace apps. Any ideas dear Atlassian Community?


Answers:
author: Sloan
body: We find that [Space Privacy - Extranet for Confluence](https://marketplace.atlassian.com/apps/1216602/space-privacy-extranet-for-confluence?hosting=datacenter&tab=overview) by //SEIBERT/MEDIA seems to cover some part of our requirement as it is possible to have Space Admins only see users that are already in spaces using this tool.


author: Pramodh M
body: [@Sloan N_ B_](/t5/user/viewprofilepage/user-id/316409)

I guess there are No Marketplace apps also for this requirement

It's better to create feature requests with Atlassian!!

Thanks


Tags: confluence-server

data-center

permission

privacy

server

user-management
Numbered Headings is acting strangely when we edit a page.
Asked by Leslie Barrett:

Whenever we edit a page that has the Numbered Headings, the macro automatically updates the numbering - even when we are not editing or adding to the headings. For example, a page with  
1. Notes

2. Server List

becomes

1.1 Notes

2.2 Server List


Answers:
author: Zoriana Bogutska_Adaptavist_
body: Hi [@Leslie Barrett](/t5/user/viewprofilepage/user-id/346143)

As an alternative, you can try other solutions. For example, using [Content Formatting Macros for Confluence](https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?tab=overview&hosting=cloud&utm_source=Atlassian-Community&utm_medium=referral&utm_campaign=Comment_Numbered-Headings-is-acting-strangely-when-we-edit-a-page_20230102), you can edit a page, add all the headings you want. Then when the page is published, as long as you use the correct heading number ( Heading 1, Heading 2, etc..), it will automatically update the numbering accordingly.

If you have any questions, please let me know, my team develops this app.


author: Sloan
body: Hi Leslie Barrett

Here are some general guesses: Are you using any web browser extensions? Sometimes it helps to disable them for Confluence. Some web browser spelling checks can also lead to funny behaviours in the editor.

If you are using the app I think about, I think it would be best if you [get in touch with the vendor of the app](https://marketplace.atlassian.com/apps/16063/numbered-headings?hosting=cloud&tab=support)! This is a supported app so they should actively be able to help you troubleshoot.

Cheers  
Sloan Niklas B.

comments: author: Leslie Barrett
body: Thanks for your reply - I did a two pronged approach and have also reached out to the vendor :)  

We do not have any extensions on our browser windows which is why this is just so odd to me.


author: Alex Johnson
body: [@Leslie Barrett](/t5/user/viewprofilepage/user-id/346143)Did you end up finding a resolution for this?  
Running into this issue currently.


author: Pramodh M
body: [@Leslie Barrett](/t5/user/viewprofilepage/user-id/346143)

Can you add a screenshot of how it shows!!

Here's mine!!

Edit page

![CC1.png](https://community.atlassian.com/t5/image/serverpage/image-id/181455iE626F832F73CC18B/image-size/large?v=v2&px=999 "CC1.png")

Below is the list

![CC2.png](https://community.atlassian.com/t5/image/serverpage/image-id/181454i3217113CF2BEA525/image-size/large?v=v2&px=999 "CC2.png")

Thanks,  
Pramodh

comments: author: Leslie Barrett
body: There are several examples of pages that did not initiate the headings via the menu bar at the top. We have numerous pages that are formatted the following way:

H1 title

text/table

H2

text/table

H3

text/table


Tags: cloud

confluence-cloud

numbered-heading
Admin not allowed to add apps
Asked by Alpert Rufin:

I am trying to add the Looker BI In Confluence APP, but I am receiving the below message when trying to add it. I am the the only org admin for our instance. I have been able to add apps before, but can't seem to do it now. How do I allow myself to be able to add apps?

Access denied {#toc-hId--1184573145}
------------------------------------

You do not have the correct permissions to view the page: **App requests**

Please request access from your Atlassian Cloud administrator.


Answers:
author: Pramodh M
body: [@Alpert Rufin](/t5/user/viewprofilepage/user-id/4549341)

Welcome to the Community!!

I have stumbled upon this issue once myself!!

Can you try once in incognito to get this rid of this request issue, it worked for me.

Also, check if you have product access as an administrator.

Thanks,  
Pramodh

comments: author: Alpert Rufin
body: Thank you! I was a user on confluence and not an admin. Updating that fixed my issue.


Tags: cloud

confluence-cloud
Numbered columns in a table
Asked by Katrina Elliott:

How do you get automatically numbered columns in the new version of confluence?


Answers:
author: Andy Gladstone
body: [@Katrina Elliott](/t5/user/viewprofilepage/user-id/1789106) on the table there is an option for that when you select the table options.

![Capture11.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/181437i4CCBF67E18C3A5C4/image-size/large?v=v2&px=999 "Capture11.JPG")

comments: author: Andy Gladstone
body: [@Katrina Elliott](/t5/user/viewprofilepage/user-id/1789106) if any of our answers helped you, please mark them as accepted so that other like-minded Community Members can find them when searching for similar content.

Thank you!


author: Pramodh M
body: [@Katrina Elliott](/t5/user/viewprofilepage/user-id/1789106)

Insert a Table and

Here it is!!

![Num.png](https://community.atlassian.com/t5/image/serverpage/image-id/181436i0B8A13A39AD52B99/image-size/large?v=v2&px=999 "Num.png")

Thanks,  
Pramodh


author: Katerina Kovriga {Stiltsoft}
body: Hi [@Katrina Elliott](/t5/user/viewprofilepage/user-id/1789106) ,

You may also watch our [short video tutorial](https://youtu.be/EV8uNE7utXk) about tables in the new Cloud editor: you'll learn how to customize and format them.


Tags: cloud

confluence-cloud
App for unused Confluence pages/spaces
Asked by Andreas Kropp:

We are looking for an Confluence extension (Cloud-Platform), which lists pages within spaces that have not been accessed/used in a certain period of time.  
It would be very useful if this extension automatically sends an email to the page creator/last modifier und/or space admin(s).

Is there a solution on the market?


Answers:
author: Andy Gladstone
body: [@Andreas Kropp](/t5/user/viewprofilepage/user-id/4665670) Welcome to Confluence Cloud.

As you stated, none of this is available natively in Confluence. And you have some very specific needs that you outline.

There are two apps in the Marketplace that have some, but not all, of the features you are looking for. Many of the functions you would like from a reporting standpoint are available on Premium with Insights - but not all of what you are looking for.

Check these apps out to see of they fit your needs enough.

[https://marketplace.atlassian.com/apps/1224662/usage-statistics-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1224662/usage-statistics-for-confluence?hosting=cloud&tab=overview)

[https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=cloud&tab=overview)


author: Zane eazyBI Support
body: Hi [@Andreas Kropp](/t5/user/viewprofilepage/user-id/4665670)

You might check out eazyBI for Confluence app, which offers a set of metrics to analyze Confluence pages ([https://marketplace.atlassian.com/apps/1219504/eazybi-reports-and-charts-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1219504/eazybi-reports-and-charts-for-confluence?hosting=cloud&tab=overview)).

For example, page views and page updates across time, thus highlighting the pages not visited for long and popular pages that are not updated for some time (there are some examples in the Demo account). You may use the eazyBI tool and also for following content creation activities, most active contributors, and see the task completion.

You can visit the eazyBI Demo account any time and check out the most popular report templates (no login required): <https://docs.eazybi.com/plugins/servlet/eazybi/accounts/6/dashboards/9-page-view-analysis>

You can interact with the report and see (Drill through) pages behind numbers.

Best,

Zane / support@eazyBI.com


Tags: cloud

confluence-cloud
Space view doesn't match in different acc
Asked by R?ta Tij?nelyt?:

Hi.

I am the space admin. I have two clouds. One for all users and second cloud is with one space, for one acc.   
I have a problem with the second cloud (space). When I go to that particular space from my acc (admin) I see updated space version, but then I logged in with the acc logins I see the old space version. What is the problem here?


Answers:
author: Pramodh M
body: Hi [@R?ta Tij?nelyt?](/t5/user/viewprofilepage/user-id/4666912)

May be screenshot will help here

comments: author: R?ta Tij?nelyt?
body: this is what I see when I came to page (it's the version that I edited)

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/181402i09C51BF2ABA0B080/image-size/large?v=v2&px=999 "Capture.PNG")

And this is what I see when I log in with different user (it's the version before I edited it)

![fdf.png](https://community.atlassian.com/t5/image/serverpage/image-id/181404i31C38405A7BDC0B7/image-size/large?v=v2&px=999 "fdf.png")


Tags: cloud

confluence-cloud
How do I add a completed form as an email attachment?
Asked by Dean Kuyper:

3 questions on Confiforms:

1. I have created a work request form and would like to attach a copy of the completed form to an email to the requestor and a shared mail box. Is this possible?

2. Once a form has been completed an initial review of the request is carried out. There may be a requirement for additional info. It is possible to open the form back up with an additional section for the requestor to complete and resubmit.

3. As mentioned we would like to carry out a Gatekeeper triage and then approve the request a create a Jira ticket on approval. It will then go for program approval. Is it possible to have two approvals with the creation of the Jira ticket in between the two approvals?

Hope this makes sense and any help would be greatly appreciated.

Thanks,

Dean


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Dean Kuyper](/t5/user/viewprofilepage/user-id/4701127)

Let me try to answer your questions

1. I see you are using ConfiForms cloud - do you happen to have a legacy editor enabled in your instance? It might be easier to use that as a solution to your question. Basically suggesting to add a CardView with a filter set to id:\[entry.id\] into IFTTT macro body that sends an email to send the contents of a "current record". If you dont have the legacy editor enabled then I suggest to put ConfiForms Field macros into the ConfiForms IFTTT macro that sends emails - <https://wiki.vertuna.com/display/FORMS/How+to+create+a+form+to+send+emails>

2. Yes, you can set up a view in your page (the from can be set to shown only OWN records for form non admin users) - <https://wiki.vertuna.com/display/CONFIFORMS/Multiple+ways+to+show+your+form+data+in+Confluence+with+ConfiForms>

3. And of course you can create Jira issues from ConfiForms, setting it up for "onModified" event and defining the proper condition to trigger this process (when some field has a certain value or has been changed to certain value) - <https://wiki.vertuna.com/display/FORMS/How+to+create+a+form+to+create+a+Jira+issue+from+Confluence>

Alex


author: Fabian Lim
body: Adding [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630)

comments: author: Alex Medved _ConfiForms_
body: Thanks for pinging [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)

Somehow I have missed this question - not in my inbox!?


Tags: cloud

confiforms

confluence-cloud