youngmon/atlassian-qna huggingface dataset:
Unable to export a page in PDF format
Asked by Vikas Gaur:

I have a page with a huge amount of data in Confluence but it's not allowing me to export it to PDF. It fails every time I try. Can somebody quickly help!


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Vikas Gaur](/t5/user/viewprofilepage/user-id/5453616) and welcome to the community,

What error to you get while exporting it?

comments: author: Vikas Gaur
body: It just says unable to export PDF.


author: Alex Koxaras _Relational_
body: Are you indeed on the free plan?

If you try to export another page do you get the same error?


author: Vikas Gaur
body: it's only happening with the page that has huge amount of data. Pages with small amount of data are good to export.


author: Vikas Gaur
body: No. We aren't using the free plan.


author: Alex Koxaras _Relational_
body: Then create a support request directly to atlassian <https://support.atlassian.com/contact/>


Tags: cloud

confluence-cloud
Dynamic Filtering of JIRA tickets
Asked by Hassan Zerda:

Hi,

I'm looking for a way to dynamically lookup all tickets which are linked to a master ticket. The user should be fill in his ticket number and all tickets linked to it should be shown in table form.

I'm quite new in confluence stuff so any pointers/help would be appreciated.

Thanks in advanced


Answers:
author: Stiltsoft support
body: Hi [@Hassan Zerda](/t5/user/viewprofilepage/user-id/5452845) ,

With the help of our [Table Filter, Charts \& Spreadsheets for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?hosting=datacenter&tab=overview&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app and its [Table Transformer](https://docs.stiltsoft.com/tfac/dc-server/how-to-use-table-transformer-macro-42241552.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro you'll be able to combine two Jira Issue tables: one with Epics and linked issues (a comma separated list) and the other is with issue keys of these linked issues and their own fields.

You may look here for an example: <https://docs.stiltsoft.com/tfac/cloud/custom-transformation-use-cases-with-advanced-sql-queries-42241587.html#CustomTransformationusecaseswithadvancedSQLqueries-MergingJiraIssuetablesbylinkedissuesandkeys>

Further you may wrap your Table Transformer macro in the [Table Filter](https://docs.stiltsoft.com/tfac/dc-server/how-to-use-table-filter-macro-42239756.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro and filter your result table by Epics on the fly.


author: Craig Nodwell
body: Hi [@Hassan Zerda](/t5/user/viewprofilepage/user-id/5452845) welcome to the community. Since you are on DC you can write your own user macros. I would recommend you look into doing this to satisfy your requirements.  
[Writing User Macros](https://confluence.atlassian.com/doc/writing-user-macros-4485.html)

comments: author: Hassan Zerda
body: Hi, Thanks for the swift reply.

Unfortuantly I dont see Administration at space tools. Can it be that this has been disabled by the adminstrator (IT)?


author: Craig Nodwell
body: Probably, user macros are written at the admin level. Talk to your admin about your requirements they may have recommendations or help with a solution.


Tags: confluence-data-center

data-center

filter

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer
Promote Confluence to the company users
Asked by Malik Abuubakar:

Hello everyone,

I am reaching out to those who use Confluence to share their approach and user experiences regarding the knowledge-base capability.

Thank you.


Answers:
author: Josh Shepherd
body: Hi [@Malik Abuubakar](/t5/user/viewprofilepage/user-id/4972191) I have used Confluence as a knowledge-base in the past. We had a lose folder structure to categorize documents in the tree, but pre-defined a number of keywords for titles (like How to: or Feature: or Best Practice: ). I would also look to the tagging system and pre-create a set of tags to attribute to documents to help the users find what they are looking for. Confluence is sort of built for this sort of thing.

The core to the user experience in finding documents was the search (and now the AI search might be even better). Creating an amazing graphical landing page with search links pre-defined.

One last suggestion might be to look at the Wiki extensions to allow even more fluid links between documents and auto-document creation for references. I don't know about this feature in Confluence, but I have used WiKi-based tech in the past and it's pretty good as well.

I hope some of this helps you out or gives you ideas.


Tags: cloud

confluence-cloud
Can I have a date field that shows when the next instance of a recurring meeting is?
Asked by rob.morrey:

I have a series of regular meetings (Sprint Review, Retrospective etc.) that occur on a known cadence. I want to create a table of all these events and have a field that shows when the next future event will occur and update automatically once past that date.

Is this possible? If so is there a guide to show me how to do this?

Thanks in advance

Rob.


Answers:
author: Brant Schroeder
body: [@rob.morrey](/t5/user/viewprofilepage/user-id/5315497) You would need to use an app for this or you could use Confluence team calendars. Team calendars is included in premium and it will allow you to add the meetings to the calendar and then add the calendar macro to a page and it will show the latest items.

comments: author: Brant Schroeder
body: [@rob.morrey](/t5/user/viewprofilepage/user-id/5315497) can you accept the answer to help others?


Tags: cloud

confluence-cloud
I need to export the ticket details from jira to other third party applications
Asked by Hemanth Sai:

I have an automation plan where i need to export all ticket details information automatically once the ticket get raised


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Hemanth Sai](/t5/user/viewprofilepage/user-id/5453341) and welcome to the community!

Is this question about Confluence or Jira? For jira you can use webhooks to send the data you want :

<https://developer.atlassian.com/cloud/jira/platform/webhooks/>

<https://support.atlassian.com/jira-cloud-administration/docs/manage-webhooks/>

comments: author: Hemanth Sai
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

Thanks for the reply.

It relates to Jira.

We have utilized some forms in Jira tickets to collect user input; these forms were made with Proforma; is it possible for us to export those information as well?

If possible, Would you please explain the process.


Tags: cloud

confluence-cloud
Adjust Content Report Table date display?
Asked by Shaun Delorez:

We're using content report tables in some of our pages. However, they appear with a strangely formatted date. For example, the Modified column shows:  

12 306 2024 (I assume to represent 12 March-ish 2024?)

How can we get a more human-readable date format in the content table?   
Our general settings have the correct date format set. Only these tables appear incorrectly.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I would double-check the general settings, and make sure it is MMM and not mmm.


Tags: cloud

confluence-cloud

content-report

dates
jql questy question
Asked by Edrick:

I want to create a JQL that retrieves all the issues that are under a certain parent/epic. Also in that result I want to include all the task associated/related to all the stories under that parent/epic.


Answers:
author: John Funk
body: Hi Edrick,

You can use this JQL, but realize that you will just be able to add a column for the Linked Issues, and not see details about the actually issues.

parent = ABC-123

where ABC-123 is the issue key of the Epic.


Tags: cloud

jira-cloud

jira-software

jql
Modificar/Actualizar correo de cliente que se encuentra en una organizaci?n
Asked by Orlando Cando:

Buen d?a.

Necesito modificar/actualizar un correo de un cliente que pertenece a una organizaci?n del portal de JSM.

En la imagen adjunta dejo el ejemplo, necesito actualizar el correo 'info@coop' a 'soporte@coop'.![Captura de pantalla 2024-07-25 100540.png](https://community.atlassian.com/t5/image/serverpage/image-id/337960i1D29BE77F40B2056/image-size/large?v=v2&px=999 "Captura de pantalla 2024-07-25 100540.png")

Informaci?n adicional estos usuarios no aparecen en la ventana 'gesti?n de usuarios' ya que todo estos usuarios han sido creados directamente desde la organizaci?n.

De antemano agradezco mucho su ayuda


Answers:
author: Vronik
body: Hi

Look at this

<https://confluence.atlassian.com/jirakb/how-to-change-jira-service-management-customer-email-address-1085190839.html>

<https://community.atlassian.com/t5/Jira-questions/How-to-change-Service-Desk-Customer-email-address/qaq-p/582589>


Tags: cloud

jira-service-management

jira-service-management-cloud
I need to generate report that lists the person who marked a ticket as done in a sprint
Asked by anuradha_devadoss:

I need to generate a report from Jira - I need the ticket details such as Issue id, Sprint number and the person who marked it as done (Sometimes it is not the assignee that moves a ticket to done column so am unable to use the assignee field for this)


Answers:
author: John Funk
body: Hi Anuradha - Welcome to the Atlassian Community!

You can see that information in the History of the issue.

comments: author: anuradha_devadoss
body: Thanks John. In this case, I have click through each issue to see that information right, however my query is if there is a way to get the details for many issues in a report so that I can export it.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Does the Excerpt macro's work with Jira?
Asked by Jack Hendry:

I have defined an excerpt named test1 in confluence page A, I want to excerpt include test1 on Jira ticket B.   

Is this possible?   

While browsing through Macros on Jira, I am not seeing either excerpt macros. I'm not sure if this is due to a limitation of Jira or admin has restricted some Macros for Jira.

Any thoughts?


Answers:
author: Dave Mathijs
body: Hi [@Jack Hendry](/t5/user/viewprofilepage/user-id/5552714) welcome to the Atlassian Community!

No, Confluence macros do not exist in Jira. If you access a Confluence page from within a Jira issue however, you should be able to insert this macro.

But you cannot use it in a Jira comment for example.


Tags: cloud

confluence

excerpt

jira-cloud

macros
I need to keep if condition so that the issue is bug then only Put method execute in scriptlistener
Asked by thumuluru_shreya:

I need to keep if condition so that the issue is bug then only Put method execute in script listener in Jira.

If the issue is bug then only the put method needs to execute


Answers:
author: Mohamed Benziane
body: Hi,

To get the issuetype value you could try this in your code :

    issue.fields.issuetype.name


Tags: cloud

jira-cloud
Collegue does not receive invitation Mail
Asked by Theresa Rausch:

Dear all,

we invited several persons to Jira.

Unfortunately one person does not receive the invitation mail from our admin. We tried already a lot of things in Jira to fix it, but we cannot find the problem. Is the mailadress maybe blocked in your system? If so, is it possible to unblock it?  
Can I write you here the name of the mailadress or is this an open chat where I should not post personal data?

Thanks a lot for your support.

Best,

Theresa Rausch (UBG)


Answers:
author: Dave Mathijs
body: Hi [@Theresa Rausch](/t5/user/viewprofilepage/user-id/5552694) welcome to the Atlassian Community!

Currently, when an Atlassian system sends an email to a user (due to a Cloud site invitation, Jira or Confluence notifications, any changes that would be notified via email) there is the possibility that the email will be bounced. When this happens the email address is marked with a bounce and all further emails are blocked. This mechanism is made to prevent Atlassian mail services from being marked as spam by other mail services but currently it is not possible for site/org admins to know when this happens, nor to clear the bounce on Atlassian side and it is required to contact Atlassian Support for this.

comments: author: Theresa Rausch
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) thanks a lot! I will try to reach the support.


Tags: cloud

jira-cloud

jira-software
Configure Swimlanes in a Team Managed Project
Asked by Eliot Martin:

I have a board on a Team Managed project that groups swimlanes by Epics.

Up until very recently it was possible to change the order these swimlanes appeared by dragging the Epics around in the Epics panel in the Backlog.

Then Atlassian changed it so that was no longer the case.

Instead, I had to use the TimeLine view and order my Epics there. Any changes to the order in the Timeline were echoed on the board.

Then Atlassian changed it so that was no longer the case.

Now it appears the ability to configure the order of swimlanes on a board in a Team Managed project has been removed completely.

Is this the case, or has the function moved it somewhere else?

(Atlassian product managers are psychopaths for thinking this kind of arbitrary change makes for good user experience. I am reaching my threshold with Atlassian's nonsense!)


Answers:
author: Dave Mathijs
body: Hi [@Eliot Martin](/t5/user/viewprofilepage/user-id/2711192)

You can still do this in a team-managed project by drag and drop of the Epic up/down in the Backlog panel if you have the Epic panel enabled in the **View settings**.

![View settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/337930iCA79B05B59EF5AD7/image-dimensions/151x212?v=v2 "View settings.png")

**Epic panel**

**![Backlog - Epic panel.png](https://community.atlassian.com/t5/image/serverpage/image-id/337931i27A2F14B08A0B80C/image-dimensions/150x286?v=v2 "Backlog - Epic panel.png")**

**Kanban board in a team-managed project**

![TMKP Board.png](https://community.atlassian.com/t5/image/serverpage/image-id/337932iF4FC1E1308B128B1/image-size/large?v=v2&px=999 "TMKP Board.png")

comments: author: Eliot Martin
body: You are correct [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)

However, I have DONE epics on my board that I want to include in the re-order, but the Epics panel doesn't expose Epics with this status anymore (Atlassian removed them).


author: Dave Mathijs
body: Correct: Epic Status (not related to the actual status) is now obsolete. If the Epic has a resolution set/has a 'Done' status category, it will no longer show in the Backlog Epic panel.


author: Eliot Martin
body: But annoyingly they stay on the board for an indeterminate period of time (something that I seem unable to configure).

The fact that they are not impacted by the swimlane re-order in the Epics panel is frustrating.


Tags: cloud

jira-cloud

swimlane
I am unable to receive 8 digit verification code to my mail box to login and access JIRA. Plz help.
Asked by Jai Chandra:

I am unable to receive 8 digit verification code to my mail box to login and access JIRA. I've checked across all folders including Junk, but of no use. Could some from the support please check if my email ID is added to Suppression list. Or is there any other issue which is preventing the verification code from reaching the mailbox?


Answers:
author: Dave Mathijs
body: Hi [@Jai Chandra](/t5/user/viewprofilepage/user-id/5551752) welcome to the Atlassian Community!

Are other managed accounts within the site/org receiving the verification code without issues? Are you the only one not receiving it?

comments: author: Jai Chandra
body: I have raised a support ticket and got the reply that my email id is under suppressed list due to the below error in logs.

554 5.7.1 \[internal\] recipient address was suppressed due to customer policy.

Got a resolution. They have unsuppressed it and now I am able to receive the verification codes and login to access JIRA. Thanks !


author: Dave Mathijs
body: Great to hear it got resolved! Thanks to click the green 'Accept answer' button if my answer helped you.


Tags: cloud

jira-cloud
Automate field updates and assignments based on status changes
Asked by Sarah Baumg?rtner:

Hey there ?

We have a Story Ticket with "Developer" field (Type: User Picker (single user)) in our Build Tab. Is it possible to:

1. Automatically fill this field when the status changes to "In Progress"?

2. Assign the ticket to the user in this field when the status transitions e.g. from "Ready for QA" to "QA Failed"?

I couldn't find relevant options in rules or field configurations. Any guidance would be appreciated.

Thanks,  
Sarah


Answers:
author: Jim Knepley - ReleaseTEAM
body: Hi [@Sarah Baumg?rtner](/t5/user/viewprofilepage/user-id/5551576)

What you're looking for is a good task for [Jira Automation](https://www.atlassian.com/software/jira/guides/automation/tutorials#manage-automation-rules).

[This example](https://www.atlassian.com/software/jira/automation-template-library/auto-assign) is close to what you want, you can almost certainly adapt it to your needs.

comments: author: Sarah Baumg?rtner
body: Omg, thanks [@Jim Knepley - ReleaseTEAM](/t5/user/viewprofilepage/user-id/5333848) ! I was thinking way to complicated and didn't even think about the automations.


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Integrate Jira cloud with Azure Devops
Asked by Engineering Services:

Hi,

We need to integrate Jira and Azure DevOps.

The requirement is whatever changes are being made in Jira, including all the existing and new issues, should be reflecting in ADO end as well, i.e. the statuses change, and the parent-child relationship with between the issues.

Do we have any free add-ons with which we can achieve this, or any other way like using webhooks or anything as such?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Engineering Services](/t5/user/viewprofilepage/user-id/1242017)

I don't know any free app which is able to do that. I have implemented for a client such a connection using Exalate.

comments: author: Mathieu Lepoutre _Exalate_
body: Hello,

I work for Exalate.

This is true, Exalate will be able to provide the solution for [@Engineering Services](/t5/user/viewprofilepage/user-id/1242017) current problem.

There is also a free connection if you do not want to pay.

The paid version has the script mode where the sky truly is the limit.

Have a look at our website and you can see all the use-cases it can solve for your instances.

Thank you.

Kind regards,  
Mathieu Lepoutre


author: Josh_Unito
body: [@Engineering Services](/t5/user/viewprofilepage/user-id/1242017) There's no free option with the functionality you're looking for. Unito is free for the first 14 days though if you want to test out an easy, efficient, paid solution for syncing Jira issues with Azure DevOps items.

Here's a guide on [how to sync Jira and ADO](https://bit.ly/ATL-ADO-Jira-guide) with Unito.


author: Jim Knepley - ReleaseTEAM
body: Several marketplace apps integrate Jira and ADO, but "free" limits your options.

[The Atlassian app](https://marketplace.atlassian.com/apps/1232793/azure-devops-for-jira-official?hosting=cloud&tab=overview) is free, but I don't think that's the functionality you're looking for. You might need to pay to get what you want.

comments: author: Alex Koxaras _Relational_
body: Unfortunately Jim, this app only syncs development features and not issue, statuses etc.


Tags: cloud

jira-cloud
Automation script, add a status in the description field, wiki markup language
Asked by olivier_roset_e:

Hi,

I want to add a status in the description field of an issue with an automation script.

Can I use the same syntax as in Confluence to add the status ? If no, what is the good syntax in Jira Cloud ?

Confluence macro : {status:colour=Green\|title=On track\|subtle=true}

What is the similar macro in Jira cloud ?


Answers:
author: Bill Sheboy
body: Hi [@olivier_roset_e](/t5/user/viewprofilepage/user-id/5552589) -- Welcome to the Atlassian Community!

The status macro for Jira's Description field appears to get broken / bent as soon as the field is edited by an automation rule. *(I hypothesize there is some additional data which is lost when the field changes. It might be possible to preserve it if the Atlassian Document Format, ADF, is used instead of markup text...although I have not tried that.)*

You may enter what shows for the "status macro", like this for green, but it no longer looks like the one in Jira or Confluence after the edit:

```
{color:#36B37E}*[ ON TRACK ]*{color}
```

There is a similar, information panel which shows a larger indicator in the Description field:

```
{panel:bgColor=#deebff} here is the information panel {panel}
{panel:bgColor=#e3fcef} here is the success panel{panel}
{panel:bgColor=#fffae6} here is the warning panel {panel}
{panel:bgColor=#ffebe6} here is the error panel {panel}
```

The syntax is similar, and requires experimentation to discover. These macros for the Jira issue Description fields seem to use specific colors to be detected as information indicators.

Perhaps try a few with some test issues to learn what will help.

Kind regards,  
Bill


author: Trudy Claspill
body: Hello [@olivier_roset_e](/t5/user/viewprofilepage/user-id/5552589)

Welcome to the Atlassian community.

I used the UI to add a status lozenge in the Description field.

![Screenshot 2024-07-25 at 4.09.36?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338049iDAD684632C266DEA/image-size/large?v=v2&px=999 "Screenshot 2024-07-25 at 4.09.36?PM.png")

I then used the guidance [here](https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/) to print out all the fields in the issue, and looked for the Description field. This was the content I found.

```
{color:#36B37E}*[ STATUS ]*{color} 
```


Tags: cloud

confluence

jira-cloud
Sync options in Select field
Asked by Deivid Araujo:

Hi!  

It's possible to sync form fields and/or Jira custom fields with a database or api?

Our user base is growing fast and with it, we're creating a lot of select fields that will have to be updated later. The idea is having an API or database with the most recent information and then sync the data with the form fields and custom fields.

Thanks in advance

Deivid


Answers:
author: Fernando Eug?nio da Silva
body: [@Deivid Araujo](/t5/user/viewprofilepage/user-id/5276698)

Yes, you can connect Forms fields to an external database via API.

To do this, you first need to create a Data Connection for this API with Jira, this page here will help you with this first phase: <https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-> test-or-delete-data-connections-for-forms/

After the connection is made, simply go to Forms and in the desired field, associate it with the data connection made in the previous step. For that, this guide will help you: <https://support.atlassian.com/jira-service-management-cloud/docs/add-or-unlink-a-data-connection-from-a-form/>

Hope this helps you.

Kind Regards,

Fernando


Tags: api

cloud

database

database-connection

forms

jira-cloud