youngmon/atlassian-qna huggingface dataset:
How do I share my tickets to non JIRA users on real time
Asked by koaparna:

I want my end users to have visibility of tickets that are being logged, does JIRA provide any way to integrate real time reporting or filtered data with limited column to be shared with any NON JIRA users.


Answers:
author: MobilityStream
body: Hi [@koaparna](/t5/user/viewprofilepage/user-id/5601561) ,

Unfortunately, this is not standard functionality in Jira. Many of our clients use either our [Google Sheets Integration](https://marketplace.atlassian.com/apps/1216313/google-sheets-integration) or [Excel Online Integration](https://marketplace.atlassian.com/apps/1220350/excel-online-integration-for-microsoft-office-365) app to set up real-time integrations to Google Sheets or Excel 365. They can control what issues and fields are included in the export so that non-Jira users exactly see what they need to see. Give it a try. You can contact our Service Desk at support@mobilitystream.com and we will happily guide you through setup and show you what worked well for other clients in a similar situation.

Kind regards,

The Mobility Team


author: Michael Yaroshefsky - Visor for Jira
body: Hi [@koaparna](/t5/user/viewprofilepage/user-id/5601561) if I'm reading correctly you want a way to share real-time data with non-Jira users (and ideally to filter that data to show those users what is genuinely relevant to them)?

Unfortunately this isn't really possible with Jira. Exporting is possible, but obviously that data becomes stale immediately (it isn't real-time).

Our app ([Visor](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview&hosting=cloud)) enables you to create tables, Gantt charts, dashboards and other visualizations that you can share with non-Jira users.

Visor has a two-way integration with Jira (ensuring data is real-time and stays in sync with any changes in Jira) and you can create custom views to show/hide, or format to meet the needs and expectations of different individuals or groups that you want to share with.  

Hope that helps - you can try using Visor for [free via the Atlassian Marketplace](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview&hosting=cloud)

![gantt_chart_drag.png](https://community.atlassian.com/t5/image/serverpage/image-id/349264i295A1807F51C9B8C/image-size/large?v=v2&px=999 "gantt_chart_drag.png")![visor table view.png](https://community.atlassian.com/t5/image/serverpage/image-id/349263i18656B7F6FC7B26C/image-size/large?v=v2&px=999 "visor table view.png")  


Tags: cloud

jira-cloud
How can I cancel all Atlassian subscriptions and close account?
Asked by Wayne Shaffer:

I recently created this account and created some trial license keys for Jira and Bitbucket for work. However, we no longer need any of this software, nor the licenses. How can I cancel it all, and close the account? I have found instructions on this, but some of the options don't seem to be there. I was able to find the licenses for each software item, but some just don't have any sort of "cancel" option.

Other than installing the software on our local workstation, we have not actually used any of it, nor did we upload any data to the cloud.


Answers:
author: Jack Brickey
body: Hi [@Wayne Shaffer](/t5/user/viewprofilepage/user-id/5601507) , it seems you set up a free cloud instance. You don't actually need to do anything, unless you simply want to delete your Atlassian account altogether, for which I provided a link to the documentation below. A free account will eventually be deprecated if it is not used for several months. However, if you want to inform Atlassian that you No longer want or need the account and would like it removed. I would open a ticket with the [support group](https://support.atlassian.com/contact/#/) and select the billing option.

[delete-a-managed-account](https://support.atlassian.com/user-management/docs/delete-a-managed-account/)

comments: author: Wayne Shaffer
body: Thank you for this information. I poured through my account settings as best I could, with the information you provided, as well as Ezgi Bayindir below. It looks like each of the trials are set to cancel, but it seems to be effective basically at the end of the trial.

I just wanted to be sure that nothing would somehow roll over into a billable thing since we will not be using this either way.

Just as a precaution, I did attempt to open a ticket as you suggested, but the options from that page seemed to just let me submit a message to the community. That's actually the process I used to create this thread we are on now.

Hopefully everything is set now to cancel and close later without any actual billable invoices coming out.

Thank you


author: Ezgi Bay?nd?r
body: Hey [@Wayne Shaffer](/t5/user/viewprofilepage/user-id/5601507) ,

Welcome to the community!

Before deleting your atlassian organization, you need to cancel your subscriptions. If you are using free plan will be canceled immediately. For cancelling your product substcription you should go to Atlassian Admin hub, then Billing tab. ![Image showing the original Atlassian billing interface](https://images.ctfassets.net/zsv3d0ugroxu/2waRpj0jsZ7W9y60MVoOcr/b9c82f3fbda3a49934d2fa425474c6d2/Screenshot_OriginalBilling)

You can also check this link for more informations

**[Cancel a subscription \| Atlassian Support](https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/)**

comments: author: Wayne Shaffer
body: I checked all this out, as well as Jack Brickey's answer above. I believe each of the product trials are now set to cancel. So, I am assuming the entire account will just deprecate when I'm no longer using it.

Thank you.


Tags: cloud

subscriptions-and-billing
How to add a set of parent tasks to epic using automation
Asked by George Davitaya:

Hey, everyone! I need your help My automation create an epic, but can't create a child task and pin it to the parent What steps do i need to add more?

![Screenshot at Sep 25 15-26-52.png](/t5/image/serverpage/image-id/349248iD34BE8B486FEDE6A/image-size/large?v=v2&px=999 "Screenshot at Sep 25 15-26-52.png")


Answers:
author: Dick
body: Hi [@George Davitaya](/t5/user/viewprofilepage/user-id/5504374) ,

The branch is for **doing** something to the child-items, not creating them

You need to store the key of the created epic into a variable, i.e. {{newEpic}}

Then you create a story and put the variable into the epic link field.

Hope this helps,

***Dick***


author: Bill Sheboy
body: Hi [@George Davitaya](/t5/user/viewprofilepage/user-id/5504374)

Would you please clarify what you are trying to accomplish?

For example, if you want to *create an Epic and then add child issues to it*, the rule may branch to the most recently created issue to help set the parent:

* trigger: some trigger
* action: create issue (an Epic)
* branch: to the most recently created issue
  * action: create issue, setting the parent to {{issue.key}}

Kind regards,  
Bill


Tags: cloud

jira-cloud
Automation rule: Send message to slack with tag name/email address of assignee
Asked by Nguyen Thanh Tien:

In my automation rule, I set an action to "send slack message" as below.

**Alert: The ticket \<{{issue.url}}\|{{issue.key}}\> (assignee: \<@{{issue.assignee.displayName}}\>) remains unresolved.**

However, the result displays the assignee as plain text (as shown in the image). Is there any way to properly tag the assignee in Slack so that they receive an alert?

![Screenshot at Sep 25 18-37-25.png](/t5/image/serverpage/image-id/349226i7DF5A91119BDB485/image-size/large?v=v2&px=999 "Screenshot at Sep 25 18-37-25.png")


Answers:
author: Bibek Behera
body: Hi [@Nguyen Thanh Tien](/t5/user/viewprofilepage/user-id/5583875) ,

I believe the below article has everything you are after.

<https://community.atlassian.com/t5/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605>

Best Regards,

Bibek

comments: author: Nguyen Thanh Tien
body: Hi [@Bibek Behera](/t5/user/viewprofilepage/user-id/510396)

I've followed your article, but I encountered an error at the "run script" step with message returns as the attached image.

![Screenshot at Sep 26 10-32-38.png](https://community.atlassian.com/t5/image/serverpage/image-id/349391iFA84A1FF7175F0DF/image-size/large?v=v2&px=999 "Screenshot at Sep 26 10-32-38.png")


Tags: cloud

jira-cloud
Automation rule: Send alerts to Slack every 3 days for tickets that have already been notified
Asked by Nguyen Thanh Tien:

I created an automation to send daily alerts to Slack for unresolved tickets. How can I set it to remind every 3 days for tickets that have already been notified, in addition to running daily for new tickets?


Answers:
author: Bill Sheboy
body: Hi [@Nguyen Thanh Tien](/t5/user/viewprofilepage/user-id/5583875)

Each issue would need to track *when the reminder was sent*, such as with a date / time, custom field. That field could be checked with JQL in the rule trigger to select the correct issues.

Your first rule, with the first notification, would initially set the custom field for later use.

Kind regards,  
Bill


Tags: cloud

jira-cloud
I want to capture the reply/response of email and add that reply/response as a comment?
Asked by Ashok Shembde:

Hi Team,

Anybody worked on Email handler previously. I want to capture the reply/response of email and add that reply/response as a comment.


Answers:
author: Jack Brickey
body: Hi [@Ashok Shembde](/t5/user/viewprofilepage/user-id/5289317) , I have used email for issue creation and comments in the past. What issue are you experiencing exactly. Here is some documentation that might help - [create-issues-and-comments-from-email](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/)


Tags: cloud

jira-cloud
JSM -> Jira Automation to copy task
Asked by julius schulze:

Hey everyone, I hope I can find help here. I've run into a similar issue and just want to make sure I'm not confused. When a customer raises a question in our portal, the helpdesk shows it in a dedicated window (highlighted blue), and below are the regular fields for additional information from the agent (documentation, description).

My automation now, as I understand it, wants to copy the empty fields that are shown "below" the customer's report.

How can I fix this?

The reason for my automation is that when a customer reports an issue, an agent takes a look, and when it's a bug, the reported issue should be copied to the active software project.

What is it that I'm not seeing?

![Bildschirmfoto 2024-09-25 um 13.01.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/349224iE3E8BBC027038445/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-09-25 um 13.01.42.png")![Bildschirmfoto 2024-09-25 um 13.05.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/349225i6A16A0DC31C96B74/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-09-25 um 13.05.49.png")


Answers:
author: Jack Brickey
body: Hi [@julius schulze](/t5/user/viewprofilepage/user-id/5277129) , so what exactly is not working? Can you share the audit? Can you add a "refetch data" action after issue is created?

* is the issue created n the correct project?
* If so is the created issue transitioned?
* are any of the fields copied?
* do all fields exist in the in the SW project?


Tags: cloud

jira-cloud

jira-service-management
ServiceNow integration with Jira using Webhooks and API
Asked by Nikola Perisic:

Hello all,

We are in the process of integrating the ServiceNow with Jira and we would like to do this with the webhooks. The main goal is that when the incident is raised from ServiceNow to also be raised in Jira where it also copies all of the comments from ServiceNow to Jira.

How we can achieve this, I saw the documentation for both Jira and ServiceNow, but this really didn't work for us.

Can you help?

Thanks!


Answers:
author: Robert Bailey
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) ,

If you are looking for an additional tool that can help you achieve this, you can use [ScriptRunner Connect](https://www.scriptrunnerhq.com/atlassian-apps/jira/scriptrunner-connect).   

SRC has [Managed Connections](https://docs.adaptavist.com/src/latest/connectors) and [Managed APIs](https://docs.adaptavist.com/src/latest/managed-apis) for both Jira and ServiceNow, as well as [Event Listeners](https://docs.adaptavist.com/src/latest/workspaces/event-listeners). This makes it simple to listen for an event from ServiceNow, and write a script that sends the event data to Jira.   

We also have a [template](https://app.scriptrunnerconnect.com/template/01GMT114JSESH9PQRYX18X3A8W/variables) (with all of the scripts and configuration done, you only need follow the readme) that creates a two way sync between ServiceNow and Jira.   

So, if you just want to achieve your initial goal of raising a corresponding ticket in Jira for a ServiceNow incident, you would just create a workspace, create an Event Listener for ServiceNow and follow the setup instructions. Then in your script would just look like this:  

```
    const createResponse = await JiraCloud.Issue.createIssue({
        body:{
            fields:{
                issuetype:{
                    name: "Story"
                },
                project:{
                    key: "WEB"
                },
                summary: /*Servicenow payload data*/
            }
        }
    })
```

Or if that is just the first step and you are looking to move towards a full integration, you can start with the template.   

You can get started with ScriptRunner Connect for free today by creating an account [here](https://app.scriptrunnerconnect.com/).  

Does this help? Let me know if you have any questions!  

Kind regards,   

Bobby

comments: author: Nikola Perisic
body: Hi [@Robert Bailey](/t5/user/viewprofilepage/user-id/3646521)

Thanks for the answer! Just to check, this plugin is free right? And also we are looking for a bi directional communication, but our main focus is when the incident is raised in ServiceNow it also needs to be raised in Jira.


Tags: cloud

jira-cloud
Can we get Mandatory filed highlighted/Marked over exported report on Asset Management
Asked by PK:

Hello Community!

Could you please answer my query, is it possible to Mark/Highlight a Mandatory filed on Exported report from Asset Management.

I mean let's take example, we have 5 columns in jira out of 3 we kept Mandatory, so after exporting any report is it possible to see that?


Answers:
author: Bibek Behera
body: Hello [@PK](/t5/user/viewprofilepage/user-id/5559298),

Unfortunately jira doesn't provide out of the box capabilities to highlight any column on the export.

You have to manually identify the mandator fields and highlight those once exported to CSV.

-Bibek


Tags: asset-management

cloud

jira-data-center
Automation rule: Slack alerts for Unresolved tickets
Asked by Nguyen Thanh Tien:

My automation rule as mentioned in the title is returning the error shown in the image. Could you please assist me?

![Screenshot at Sep 25 16-57-44.png](/t5/image/serverpage/image-id/349211i7C50B826E1C5470B/image-size/large?v=v2&px=999 "Screenshot at Sep 25 16-57-44.png")


Answers:
author: Manon Soubies-Camy
body: Hi [@Nguyen Thanh Tien](/t5/user/viewprofilepage/user-id/5583875),

Moving your JQL query to the Scheduled trigger should fix the issue:

![run-jql-search.png](https://community.atlassian.com/t5/image/serverpage/image-id/349215iF26F5648BC898233/image-size/large?v=v2&px=999 "run-jql-search.png")

Hope this helps!

- Manon


Tags: cloud

jira-cloud
Difference between software project and business work management?
Asked by Caroline Lindahl:

What is the difference working in software project and business work management?   
I have one board B2C Service Management that is set up as a business. And ISP \& Partner relations that is software project . I need to explain to the group the difference and how the can work with them, can you please send me the guides for both? That is correct for the two..

BR Caroline


Answers:
author: Annie _DevSamurai
body: Hi [@Caroline Lindahl](/t5/user/viewprofilepage/user-id/5580387)

Welcome to the community.

Here are some differences between Jira Software and Jira Work Management (JWM):

* **Jira Software:**
  * Mostly used for software development teams, sprint planning, and feature development)
  * Key features: Agile boards, backlogs, Release/versions
* **Jira Work Management** :
  * Designed for non-technical teams like marketing, finance, and HR.
  * Key features: List, Calendar, Timeline views

You can learn more about the [differences and best use cases for each type of project here](https://www.atlassian.com/software/jira/work-management/product-guide/jwm-vs-jsw#jwm-vs-jira-software).

I hope this may help!

comments: author: Caroline Lindahl
body: Thank you!


author: Ollie Guan
body: hi [@Caroline Lindahl](/t5/user/viewprofilepage/user-id/5580387) ,

**Software Project Management:**

* **Focus:** Primarily on developing, testing, and deploying software products.

* **Tools:** Often uses tools like Jira Software, which supports agile methodologies (Scrum, Kanban).

* **Tasks:** Includes coding, debugging, code reviews, and software releases.

* **Teams:** Typically involves developers, testers, product managers, and DevOps engineers.

* **Metrics:** Tracks metrics like code quality, sprint velocity, and bug counts.

**Business Work Management:**

* **Focus:** Managing business operations, tasks, and workflows.

* **Tools:** Uses tools like Jira Work Management, which is tailored for business teams.

* **Tasks:** Includes project planning, task assignments, approvals, and reporting.

* **Teams:** Involves business analysts, project managers, marketing teams, and HR.

* **Metrics:** Tracks metrics like task completion rates, project timelines, and resource allocation.

<https://www.atlassian.com/software/jira/work-management/product-guide/jwm-vs-jsw>

<https://community.atlassian.com/t5/New-to-Jira-discussions/comparison-of-features-of-Software-project-and-Business-project/m-p/2083571#M18234>

comments: author: Caroline Lindahl
body: Thank you!  

Could you change project type for a project already created?


author: Ollie Guan
body: Sure

<https://confluence.atlassian.com/jirakb/migrate-a-project-from-jira-software-to-jira-work-management-business-1388158783.html>

<https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/?permissionViolation=true>


Tags: cloud

jira-software

jira-work-management-cloud
Es posible integrar los proyectos de gesti?n de asistencia a Notion?
Asked by Hermelinda:

Hice la integraci?n de Notion con JIRA mediante--- JIRA Sync pero al momento de agregar los proyectos solo me aparecen unos y los otros no....

Me aparecen solo estos(los de color verde):

Gesti?n de asistencia = JIRA SERVICE MANAGEMENT --- **NO APARECEN**

Software gestionado por la empresa = Jira: proyectos de software ---APARECEN

Me pueden ayudar por favor =)

![proyectos.png](/t5/image/serverpage/image-id/344654iD1655283EF0065D1/image-size/large?v=v2&px=999 "proyectos.png")


Answers:
author: Pears Whims
body: Hey, [@Hermelinda](/t5/user/viewprofilepage/user-id/5418293)

I had to translate your question to understand it.

I found there's a similar question that was raised earlier <https://community.atlassian.com/t5/Jira-Service-Management/JSM-to-Notion/qaq-p/2413820>.

**Notion Documentation. Jira Sync.**

To quote their docs:
> You can create a Jira service account to set up Jira Sync --- just make sure the service account has access to any projects you want to sync into Notion beforehand.

<https://www.notion.so/help/jira>

<br />

**Permissions as main suspect**

Since Notion insist on their integration supports Service Management, consider giving the service account extra permissions, up to adding it to JSM agents temporarily or assigning other elevated permissions such as admin to see if this resolves the problem.

Please let me know if this helps.

Best of luck,  
Pears.

comments: author: Pears Whims
body: [@Hermelinda](/t5/user/viewprofilepage/user-id/5418293) ,

I just wanted to check in and see if the solution I suggested helped you resolve the issue with integrating Jira Service Management projects into Notion?

If you've found a solution or if you're still facing problems, feel free to share, and I'd be happy to assist further.

Best regards,  
Pears


Tags: cloud
Completed tickets should still be visible on the board
Asked by Ingo Syllwasschy:

Hello,

in Jira Workmanagement / Softwaremanagement (Cloud), tickets with the status "Done" are hidden from the "Done" lane after some time.

Is it possible to change this program behavior? So the tickets are still displayed?

I have no idea what added value this would have, but it is what my users want.

(It is known that the tickets are still available in the list view.)

Thanks

Ingo


Answers:
author: John Funk
body: Hi Ingo - Welcome to the Atlassian Community!

You can vote for and follow this request for the feature:

<https://jira.atlassian.com/browse/JWMCLOUD-19>


author: Jerrold - Empyra
body: Hi [@Ingo Syllwasschy](/t5/user/viewprofilepage/user-id/5407525)

You can change this setting from the board setting. configure board \> general settings \> Completed issues Choose how long completed issues stay on your board.

![accc.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/344239iE60F931ED1419D74/image-size/large?v=v2&px=999 "accc.PNG")![acccc.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/344240iD9AC9FFEA8F5F74E/image-size/large?v=v2&px=999 "acccc.PNG")

Thank you.

comments: author: Trudy Claspill
body: Hello [@Jerrold - Empyra](/t5/user/viewprofilepage/user-id/5352480)

Your answer is may not be valid for the author's scenario.

The option you showed is available only for a Kanban board for a Company Managed Software project or a Kanban board created from a saved filter.

The Question is posted in the Jira Work Management forum and the user does mention Jira Work Management in their post. for the boards that come natively with Jira Work Management project there is no Configure Board option and the time period for hiding done issues is hard coded. [@John Funk](/t5/user/viewprofilepage/user-id/7148) 's answer applies in that scenario.


author: Jerrold - Empyra
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Yes, sorry for that. will be more careful in the future.

Thank you.


author: Ingo Syllwasschy
body: Hey, [@Trudy Claspill](/t5/user/viewprofilepage/user-id/5120046) ; [@Jerrold - Empyra](/t5/user/viewprofilepage/user-id/5352480)

Thank you, your information has given me the decisive clues. Now I can tell my colleagues "it won't work because..." with peace of mind.

best regards

Ingo


author: Jerrold - Empyra
body: Hi [@Ingo Syllwasschy](/t5/user/viewprofilepage/user-id/5407525)

As Trudy mentioned my response is suitable to Kanban board for a Company Managed Software project or a Kanban board created from a saved filter. Those setting i mentioned will not be available in the work management. sorry for that. like john mentioned that feature is not available you can vote that ticket and in that ticket they have workaround suggested. Please check if that solution works for you.

Thank you.


Tags: cloud

jira-work-management-cloud