Board not found
Asked by Andy Sivell:

This has got to be a simple one surely, but I can't work it out...

Whenever I log in to Trello (for months now) I see a message:

"Board not found. {#toc-hId--1300779986}
----------------------------------------

This board may be private. If someone gave you this link, they may need to invite you to one of their boards or teams."

If I click on Boards (in the upper left quadrant) I see all my boards, so I click on the one I want and it opens. So not much of a problem, I know, but it annoys me that I cannot go straight to the board I want. Is there a simple fix, please?


Answers:
author: PopCorn
body: I have the same problem, and I still don't understand how to fix this problem?. I can access the board with the mobile app, but not with the desktop.

comments: author: Brittany Joiner
body: [@PopCorn](/t5/user/viewprofilepage/user-id/4789952) welcome to the community! it sounds like they're either different boards, or you're logged into different accounts on your desktop vs mobile. check and confirm you're logged into the same account on both (click your profile picture and it should show your email and user associated)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/186542i6DBC9BD4A453A152/image-dimensions/488x282?v=v2 "image.png")

(same if you click "account" on your mobile device).

If you're logged into the same account, check the board names are the same. If they are, can you send a screenshot of what you're seeing on your mobile vs on desktop?


author: Minh C??ng Nguy?n
body: same problem here, pls help me


author: Brittany Joiner
body: [@Minh C??ng Nguy?n](/t5/user/viewprofilepage/user-id/4839675) can you confirm you're logged into the same account on both mobile and desktop?


author: Brittany Joiner
body: [@Andy Sivell](/t5/user/viewprofilepage/user-id/4142064) can you show some screenshots of this experience, including what's in the URL? Aside from that, if the desired behavior is to go straight to a Trello board instead of going to trello.com and then selecting it, you should be able to accomplsih this by bookmarking the board URL, or use the [Trello Chrome Extension.](https://chrome.google.com/webstore/detail/trello/dmdidbedhnbabookbkpkgomahnocimke?hl=en) Once you add it, just go to your URL bar and type "t" then "tab" and you can start typing the name of the trello board and it will pop up.

![chrome-extension.gif](https://community.atlassian.com/t5/image/serverpage/image-id/116149iB660267C8DD3E98A/image-size/large?v=v2&px=999 "chrome-extension.gif")

comments: author: Andy Sivell
body: Hi Brittany,

Screenshots attached. As soon as I click on 'Boards' I can view and open them. It's just a minor inconvenience that I have to start with a blank screen. Your help is much appreciated. Thanks.

Andy


author: Brittany Joiner
body: [@Andy Sivell](/t5/user/viewprofilepage/user-id/4142064) I'm not seeing the screenshots


author: Andy Sivell
body: ![A.png](https://community.atlassian.com/t5/image/serverpage/image-id/116215iCCE3A6C76EB3C3B6/image-size/large?v=v2&px=999 "A.png")


author: Andy Sivell
body: ![B.png](https://community.atlassian.com/t5/image/serverpage/image-id/116217i23CC4B9435331EA9/image-size/large?v=v2&px=999 "B.png")


author: Andy Sivell
body: Sorry. I didn't work the first time I tried.

Andy


author: Brittany Joiner
body: No problem! So that's when it shows that it's not found, what's the link in the URL bar when you actually click through and do get to the board? Is it the same URL as in the screenshot above?


author: Andy Sivell
body: No. Then I get this (and a completely different URL).![C.png](https://community.atlassian.com/t5/image/serverpage/image-id/116277iEE8929CE16D22018/image-size/large?v=v2&px=999 "C.png")


author: Brittany Joiner
body: That's your issue then - they're different boards. Just save the URL of the second one there - where it does show the board - and then go straight to that URL and it will show the board.


author: Andy Sivell
body: That was so fundamental that it took me a little while to work out what you meant. Of course! It was staring me in the face. Thank you for pointing it out to me!

I'll try to make my next enquiry a little more challenging!

Thanks again,  
Andy


author: Brittany Joiner
body: Hahah no worries!! Glad we could figure it out!