youngmon/atlassian-qna huggingface dataset:
Issue with Accessing Whiteboard
Asked by Sweekruty Senapaty:

I am experiencing an issue with accessing the whiteboard. After creating a new whiteboard, I encountered an error message that said, "**Something went wrong**." The message suggests waiting a few seconds and then refreshing the page, but the problem persists.

Could you please investigate this issue and assist![Screenshot 2024-08-06 130133.png](https://community.atlassian.com/t5/image/serverpage/image-id/340185i113220D5A15F17E0/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 130133.png")?


Answers:
author: Vincent Oke
body: Yes, I am experiencing the same issue.


author: Sweekruty Senapaty
body: Has anyone else faced the same problem or Can someone suggest a resolution for this issue?


Tags: cloud

confluence-cloud

confluence-free
After Content Move from Old Space to New Lost 2 Children - How to Retrieve Please?
Asked by More, Michael:

Greetings,  

When I moved Content from old Space to New Space location there was no indication of an error. I actually took SangIt shot of Advance page information, BEFORE and AFTER.  

The pages we were looking for after the move where not in the new space and when I reviewed the BEFORE image there were 4 children in the Hierarchy but reviewing the new space Advance show only 2 children and the two missing are the pages we need.  

BEFORE:  
Hierarchy  
Children (4)  
Wiz Documentation \& Training  
**StrongDM (DRAFT)**   
**Wiz.io**   
Cloud Security Tools \& Technology  

AFTER:  
Hierarchy  
Children (2)  
Wiz Documentation  
Cloud Security Tools and Technology  

<br />

As you can see **StrongDM (DRAFT)** and **Wiz.io** did not make it.  

Can these be retrieved?  

Thank you!  

Mike  


Answers:
author: Laurie Sciutti
body: Hello [@More, Michael](/t5/user/viewprofilepage/user-id/5382364) and welcome to the Community! Have you tried searching for those pages? Also, have a look at the **Reorder** and **Hidden** sections under in **S** **pace Settings \> Manage Content**. HTH

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340283iB9554AC49F305AA5/image-size/large?v=v2&px=999 "Capture.PNG")


author: Shawn Doyle - ReleaseTEAM
body: I'd check two things first.

Look in the Space settings -\> Manage content of the new space. Verify the pages didn't end up above the home page or are in the hidden list.

In the old space, since you said Move and not copy I would suspect the old pages are no longer there? If not can you see the missing pages and copy them over? If not look in the trash and see if they are there.

If still you can't find them, you may need to restore a backup of the old space and copy the missing pages.


Tags: cloud

confluence-cloud
Can i display only one view of a database when I embed the Database into another page?
Asked by Akila Kannan:

We are having to show the same table in various pages depending on the audience viewing the page. I created a database with intent of displaying different views across pages. When i embed a view of a data base into a page, the users have access to other views as well. How can I restrict them to a single view of a data base ?


Answers:
author: vgimenol
body: On a Confluence page, instead of using /embed database, go to the database, select the view, copy the link, and paste it on the page.

Next time you load the Confluence page, instead of loading the default view, your selected view will be active (but the others will also be available).

I think Confluence should add a new command to embed a view that at least does this for you. Ideally, it should only render the selected view.


author: Karin Kennergren
body: Need this as well, following!


Tags: cloud

confluence-cloud
How do I can add a workflow in a Atlassian document?
Asked by Salas Padilla, Mar?a Guadalupe Regina:

I was editing a document in the Atlassian space, I wanted to add a workflow but I didn't have that option


Answers:
author: Hans Polder
body: [@Salas Padilla, Mar?a Guadalupe Regina](/t5/user/viewprofilepage/user-id/5561279)

Welcome to the community!

There is not really an option in native Confluence to add workflows like they exist in Jira.

What are you trying to accomplish? What type of document where you editing? Can you share a (redacted) screenshot to help us understand the issue better?


Tags: cloud

confluence-cloud
ETA on next confluence LTS release
Asked by Blake Duffey:

8.5 LTS was released last August.

When should we expect to see 9.0 LTS?


Answers:
author: Jamie Rogers
body: Hi Blake

There was an [announcement](https://community.atlassian.com/t5/Data-Center-discussions/Announcing-Confluence-9-2-as-the-next-Long-Term-Support-release/m-p/2698067#M1006?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*) a while back where Atlassian indicated 9.2 as the next LTS version for Confluence, and can be expected sometime in Q4 2024. No hard date as yet from the info I can find.

comments: author: Blake Duffey
body: Thank you [@Jamie Rogers](/t5/user/viewprofilepage/user-id/1033381)

This is the answer but disappointing this is going to be beyond 12 months.

Take care.


author: Dan Breyen
body: Hi Blake, from what I can tell, Confluence Data Center's latest release is 9.0. I could be wrong, but I would gather Atlassian would be waiting until they have a few more 9.x releases before they would be considering the next LTS release.


Tags: confluence-data-center

confluence-server

data-center

server
Online Chat Support
Asked by Brian Wolverton:

Hello, Can someone tell me how I reach the online chat support? I was chatting with an agent earlier (Chat popped up on my screen) and need to follow up, however, I cannot find the option to connect with Chat anywhere. Not sure what I am missing


Answers:
author: Dan Breyen
body: Hi [@Brian Wolverton](/t5/user/viewprofilepage/user-id/5561235) welcome to the community! I know you can get to the chat at the bottom of [creating a support ticket](https://support.atlassian.com/contact/#/). I don't know if that gets you back to where you were, but it's a start.


Tags: cloud

confluence-cloud
ToC (or workaround) with Tab Group & Tab Pane macro
Asked by Rachel Bedi:

I am building out pages within Confluence with a significant amount of information that I would like to organize in a more compact way. Ideally utilizing tabs and ToC.

I currently use the ToC macro for i the primary page. I would like to utilize tabs to further group information on the page. I know the ToC macro is not compatible with SP Tab Group/SP Tab Pane macro.

I am looking for a workaround solution that would allow a user to click a link that opens the linked tab on the same page, utilizing built in "standard" confluence macros.

I have attempted using the Anchor macro in the corresponding tab, but this functions the same as if I were to use the ToC macro and the heading format on the tab. On click the page "does nothing". The link is clickable but does not bring the user to the tab unless that tab is already open on the page.

Hopefully this was clear, I am a fairly new Confluence user and don't have a ton of experience using macros. I seem to have exhausted my internal resources and google searches.

Thanks in advance for any help!


Answers:
author: Mattia _bitvoodoo ag_
body: Hello [@Rachel Bedi](/t5/user/viewprofilepage/user-id/5561133)

Welcome to the community.

Unfortunately, third-party apps and their content are called up in the Confluence Cloud in a way that prevents ToC and other macros from automatically linking to and calling up the individual tabs.

But there could be a manual way. I don't know the SP Tab solution in detail. When you click on one of the tabs, does the URL in the browser change at the end? If so, you can manually copy the URL of each tab and place it as a link on the primary page.

If the URL does not change when calling up the individual tabs, you can perhaps test another tab app, for example, [Navitabs](https://marketplace.atlassian.com/apps/28632/navitabs-tabs-for-confluence?hosting=cloud&tab=overview), where this is the case. However, I am biased because I work for this app's vendor. There are other alternatives in the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=tabs).

Kind regards,

Mattia


Tags: cloud

confluence-cloud

macros
Publishing public pages
Asked by Derrick:

What are sites such as this using to publish Confluence spaces?

<https://confluence.appstate.edu/display/ATKB/Create+a+Page+in+Confluence>

Atlassian also appears to be using the same layout/theme in their published docs

<https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/>

Making spaces anonymously available defaults with the url resolving to the /wiki/ subdirectory which resembles the editing/user environment, has the "create" button and other menus available, etc - which is not a desirable interface for published documents.


Answers:
author: Mattia _bitvoodoo ag_
body: Hello [@Derrick](/t5/user/viewprofilepage/user-id/5561357)

Welcome to the community.

For Confluence Cloud, for example, there are these two 3rd party apps with which you can create portals with publicly accessible Confluence content:

* [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?tab=overview&hosting=cloud)
* [Spacecraft](https://marketplace.atlassian.com/apps/1230544/spacecraft-theme-for-confluence-cloud-color-your-space?hosting=cloud&tab=overview)

Kind regards,

Mattia


author: Nino Stana
body: Hello [@Derrick](/t5/user/viewprofilepage/user-id/5561357) ,

From our side (Appfire), we use the combination of [**Comala Document Management**](https://marketplace.atlassian.com/apps/142/comala-document-management?tab=overview&hosting=cloud) and [**Comala Publishing**](https://marketplace.atlassian.com/apps/143/comala-publishing?hosting=cloud&tab=overview) where we have an internal approval process in a draft working space (internal), and when documents are approved by the specific team members, they automatically get synced to the public viewing space that you can see if you access the documentation for our plugins mentioned above.

This public space has anonymous access open and is restricted from editing, all the work gets done in our internal draft space.

Feel free to reach out if you want to find out more.

Best Regards,  
Nino


author: Kristj?n Geir Mathiesen
body: Hi [@Derrick](/t5/user/viewprofilepage/user-id/5561357) and welcome.

At the bottom of the appstate.edu page, you can see: [Atlassian Confluence](https://www.atlassian.com/software/confluence) 8.5.12 (conf0: 6937160c)

They are running on Confluence Server or, more likely, Data Center.

HTH,  
KGM

comments: author: Kristj?n Geir Mathiesen
body: Confluence Cloud does not publish version number.


Tags: cloud

confluence-cloud
Filter content by label macro not showing All subpages
Asked by Blake Moody:

I have a content by label macros that shows pages under one page, but not child pages under another. Everything looks the same.

I don't see any thing on the pages that would cause them to not show up with similar pages are.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Are you sure the child pages have the label as well?


Tags: cloud

confluence-cloud
Is there an integration into Slack to notify people when tasks are due or overdue?
Asked by Shane McNally:

I have assigned tasks to people within Confluence with a due date. Is there a way that Confluence can notify that person when the task is due or overdue? Or even a notification that can take place in Slack?  

Thanks!


Answers:
author: Luis Pellacani
body: Hey [@Shane McNally](/t5/user/viewprofilepage/user-id/5546049),

Welcome to Atlassian Community.

The [Slack integration with Confluence](https://support.atlassian.com/confluence-cloud/docs/use-slack-and-confluence-together/) can send notifications when pages or blog posts are updated, and interact with those pages directly via Slack.

That requirements can be met via Confluence Automation Premium feature, where it's possible to [check for incomplete tasks](https://support.atlassian.com/cloud-automation/docs/branches-in-confluence-automation/#Task-branch) where due date has passed a specific number of days, and notify the task owner.

Cheers,

Luis Pellacani

comments: author: Shane McNally
body: Thanks so much for your support!


Tags: cloud

confluence-cloud
Problem with Opening a Link in Confluence
Asked by Andres Ricardo Leon Chaparro:

A flowchart was developed in Miro and then integrated into Confluence. However, when clicking on a section of the flowchart, it does not redirect the view to another web tab, which creates an issue with opening the link. Your assistance in this matter would be appreciated. Thank you.  

![image.png](/t5/image/serverpage/image-id/340035i5E01A14CF44BB815/image-size/large?v=v2&px=999 "image.png")![2.gif](/t5/image/serverpage/image-id/340038iE39317AE84B9DAED/image-size/large?v=v2&px=999 "2.gif")![3.gif](/t5/image/serverpage/image-id/340039iDF650B80BC4336D5/image-size/large?v=v2&px=999 "3.gif")  


Answers:
author: Vronik
body: Hello

It's strange what you're experiencing, but I'm sharing this article with you in case you can review the way you did it, maybe it can help you.

<https://support.atlassian.com/confluence-cloud/docs/insert-links-and-anchors/>

Regards


Tags: unknown-hosting-type
recording url vs. preview image
Asked by Isabella Mitchell:

How can a recording show up in miniature rather than a URL on a Confluence page?


Answers:
author: Vronik
body: Hi

Look at this articles, maybe can help you

<https://support.atlassian.com/confluence-cloud/docs/display-files-and-images/>

<https://confluence.atlassian.com/doc/display-files-and-images-245827130.html>


Tags: cloud

confluence-cloud
Admin function within Confiform not working
Asked by Andre T_:

I have a Confluence page which is read-only. I set up my Confiform such that certain users have admin-functionality within the form. I have set up my table viewer for non-admin users to only see their own record. Unfortunately the users with admin access still unable to see the all records within the tableviewer. (they can only see their own record) Is this a bug in the cloud version for this functionality not working properly?


Answers:
author: Andre T_
body: ![Confiform_admin.png](https://community.atlassian.com/t5/image/serverpage/image-id/340054i7BD385035CBBF54F/image-size/large?v=v2&px=999 "Confiform_admin.png")

Screenshot. Masking users for privacy, but they are separated by comma.

comments: author: Alex Medved _ConfiForms_
body: What are you "masking" - an UUID of your users (hash value for accoount)?


author: Andre T_
body: Confluence UserID


author: Alex Medved _ConfiForms_
body: What is a "Confluence UserID"?

ConfiForms expects a user account id - <https://community.atlassian.com/t5/Jira-questions/where-can-i-find-my-Account-ID/qaq-p/976527>

(as only this thing identifies a user in Atlassian cloud platform nowadays)


author: Andre T_
body: Thanks, that answers my question. Previously I was able to add username in this field, but it looks like in the cloud version, that is no longer possible.


author: Alex Medved _ConfiForms_
body: Unfortunately, usernames were removed in 2019 from the Atlassian cloud platform


author: Alex Medved _ConfiForms_
body: How have you configured those "admin users"? By setting the comma separated list of user accounts in the corresponding parameter of the ConfiForms Form Definition macro?

comments: author: Andre T_
body: [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630) , yes, I have


author: Andre T_
body: That is how I set it up


author: Alex Medved _ConfiForms_
body: Could you share some screenshots may be or feel free top open a support ticket in a private channel <https://wiki.vertuna.com/display/VERTUNA/Support+Request+Form>?


author: Andre T_
body: ![Confiform_admin.png](https://community.atlassian.com/t5/image/serverpage/image-id/340055i4D85EF04F9C6675C/image-size/large?v=v2&px=999 "Confiform_admin.png")


author: Andre T_
body: Masking users for privacy, but they are separated by a comma. (users are listed by user ID)


Tags: cloud

confiforms

confluence-cloud
Is it possible to delete in bulk personal spaces in Confluence ?
Asked by geraldine_vervelle:

hello !

everything is in the title :)

Thank you


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Not without an addon. Look in the Marketplace.

They have been adding bulk operation features, and there are feature requests for bulk deletion.

<https://jira.atlassian.com/browse/CONFCLOUD-66228>

comments: author: geraldine_vervelle
body: Thank you very much Shawn !


Tags: cloud

confluence-cloud
Have lost all my data on confluence. We had an email which asked us to upgrade but we missed it
Asked by Client Support:

We got this email. However, the support person has mentioned that we are still in the free usage band and the data would not have been deleted.

![Confluence email.jpeg](/t5/image/serverpage/image-id/340005i0BBAFDEF31E0334D/image-size/large?v=v2&px=999 "Confluence email.jpeg")


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Only Atlassian can help at this point. Have you clicked on the "contact us" link in that message?

If you haven't, try paying and see if that works.

comments: author: Client Support
body: Thanks. Am in a discussion with a community leader from Atlassian.


author: Trudy Claspill
body: Hello [@Client Support](/t5/user/viewprofilepage/user-id/5560991)

Welcome to the Atlassian community.

When did you receive that email? Did you have any other products on the same account where you were paying for that other product?

If not the data from Free plan products is permanently deleted after a certain period of time once the account has been deactivated; either 15 days or 60 days. The time periods and criteria are specified here:

<https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Data-retention-period>

If your data has not been permanently deleted yet, then you may have to provide payment to get your site reactivated, then reduce your licensed user count if you want to downgrade back to a Free subscription. The steps outlined by Andy Heizner in this post might help you.

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>

comments: author: Client Support
body: We were and are on the Free plan. We continue to have access to Jira and use this. Jira data is intact and is not affected. Only the Confluence data is impacted.

Appreciate your help in getting the confluence data restored.

If I need to add my credit card details for getting this to be done, can do that.Let me know.


author: Client Support
body: ![Screenshot 2024-08-06 at 11.51.10 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340164i1CEE216D23A49CB9/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 11.51.10 AM.png")


author: Trudy Claspill
body: Review the last link in the answer I provided. There are instructions there.


Tags: cloud

confluence-cloud
change email address
Asked by carlosfelipetorres75:

Hi,

I would like to change me email address, but I can't find the option in Account settings. If the Atlassian team could change it for me, the new email address I need to set is \<email-address removed\>

Thank you very much

Carlos


Answers:
author: Nic Brough -Adaptavist-
body: Support do not gather calls from here directly. If you need them to do something, raise it with <https://support.atlassian.com>  

You'll also need to explain which account you're talking about.


Tags: account

community
What's the starter license benefit?
Asked by Tomasz Urba?ski:

I'm not clear about the real value of the starter license offer.

When I click [Get started](https://www.atlassian.com/ondemand/signup/) or any "Buy" link on the [Startup software. Development tools for startup and small teams.](https://www.atlassian.com/software/starter/overview/cloud) page I'm redirected to your standard product catalog page. Over there I'm asked to choose a set of services that suits to my needs.

That seems to be exactly the same procedure that I follow, when I click [Buy](https://www.atlassian.com/purchase/) link at the [Start page](https://www.atlassian.com/).

So, is there any difference between standard and starter buying procedure?


Answers:
author: Nic Brough -Adaptavist-
body: Nope, the $10 standard licences are the same as the $10 starters.


Tags: account

starter-licence
How do I change my password if my account is configured with external password management?
Asked by David Winiecki:

*This question is in reference to Atlassian Documentation: [Changing your Password](https://confluence.atlassian.com/pages/viewpage.action?pageId=720416095)*

The documentation says
> If your JIRA administrator has configured the user directory containing your account with external password management, the 'Change Password' link will not be available.

How do I change my password if my account is configured with external password management?


Answers:
author: Nic Brough -Adaptavist-
body: Change it in the account management software you're using for the external directory.


author: David Winiecki
body: After exploring more, I found <https://accounts.jenkins.io/myself/> which has a change password feature. However there are no links to this page from the jenkins-ci JIRA account page. I only found it from the forgot password page. Opened <https://issues.jenkins-ci.org/browse/WEBSITE-175>.


Tags: account

documentation
I cancelled my JIRA subscription last month, but Confluence is still charging my account ? could you please refund the money
Asked by Ravi Prasad:

*This question is in reference to Atlassian Documentation: [Cancellations](https://confluence.atlassian.com/pages/viewpage.action?pageId=744721616)*

I cancelled my JIRA subscription last month, but Confluence is still charging my account ? could you please refund the money


Answers:
author: Nic Brough -Adaptavist-
body: I think you should start with Atlassian support at <https://support.atlassian.com> (We're a community of end users, like you. We try to help, but we're not support)


Tags: account
Is it possible to migrate AWS current region to AWS Seoul region?
Asked by ???:

Hello,

I am using Confluence and JIRA in South-Korea everyday.

I want to migrate JIRA and Confluence to AWS Seoul region.

Is it possible ?

If possible, could you please migrate our service directly for us?

In addition, it would be great if I can select AWS Region when we start our service.

Thanks.

Yeojin Yoon.

email: yjyoon@coinplug.com


Answers:
author: Nic Brough (Adaptavist)
body: If you are on Cloud, as the labels suggest, then no. Cloud is hosted in the US, and can't be moved as Atlassian don't have datacentres elsewhere.

If you are on Server, then you are running it yourself on AWS and should follow the instructions at <https://confluence.atlassian.com/jira/migrating-jira-to-another-server-151126305.html> if you want to move the server.  

I'm sure most of the experts or partners would be happy to help you with this move - probably best to choose one from <https://www.atlassian.com/resources/experts/>


Tags: account

cloud

confluence-cloud

jira-cloud
Is it possible to change the Email-adress for the Service without creating a new account?
Asked by Technischer Einkauf:

Hi,

we would like to change the following email-adress'es of our account to a diffrent, without creating a new account:

* Atlassian Documentation
* Atlassian Support
* Atlassian Developers
* Atlassian Answers
* Atlassian Bug Reporting \& Feature Requests  

The reason herefor is, that we want the mails to reach the right person in our company.

The general account email-adress should stay the same, is that possible?

Kind regards


Answers:
author: Aleks Yenin (Polontech)
body: Hi,

May be this helps:

<https://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-1>


Tags: account

notification