youngmon/atlassian-qna huggingface dataset:
Part register connected to objects?
Asked by Jennifer K:

Hi,

I'm looking into the best way to have a part register in Jira connected to objects.  
Let's say:

**Object X** has *part 1* , *part 2* and *part 3*

**Object Y** has *part 4* , *part 1* and *part 5*

**Object Z** has *part 6* ,*part 4* and *part 1*   

Is it possible to go in to ex. *part 1* and see what objects are connected?

Is it also possible to go to objects and see what parts are connected?  

What would be the best way to make this happen in Jira?


Answers:
author: Lisa Forstberg
body: Hi [@Jennifer Kilman](/t5/user/viewprofilepage/user-id/5579554) ,

Welcome to the community!

I might be totally off here...

If you mean that an object = a Jira issue (aka a Jira ticket) then you can add a custom field called "Parts", choose a Select list (multiple choice) and ensure its visible for the jira project you work in.

==\> This allows you to "tag" your Jira issue with the correct part/s

===\> which allows you to see what parts the issue concerns.

![Screenshot 2024-08-31 at 22.49.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/344947iA3E4C300AE5927BF/image-dimensions/499x193?v=v2 "Screenshot 2024-08-31 at 22.49.04.png")

====\> which allows you to query in Jira to get all Jira issues where part = "part 1"

![Screenshot 2024-08-31 at 22.52.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/344948i432920151912832B/image-size/large?v=v2&px=999 "Screenshot 2024-08-31 at 22.52.06.png")

Then if you're more in need of a register in which your "parts" have attributes on their own (like vendor, owner, status etc) and you are on Jira Cloud Premium you can utilise the [Asset functionality](https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management) to build up a registry of parts there and connect it to Jira issues in Asset Custom fields.

best of luck

Lisa


Tags: cloud

jira-cloud
Move issues from Company managed Project to team managed Project
Asked by Sudarsana G:

I am having troubles moving issues(Sub-Task) from Company managed Project to team managed Project Can some one will help me


Answers:
author: Marc - Devoteam
body: Hi [@Sudarsana G](/t5/user/viewprofilepage/user-id/5374207)

You can only move sub-tasks to another project if you can provide a parent.

Sub-tasks require a parent.


author: Sudarsana G
body: ![Capture122.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/344477i3B698AA79C26C881/image-size/large?v=v2&px=999 "Capture122.PNG")


author: Nikola Perisic
body: Hi [@Sudarsana G](/t5/user/viewprofilepage/user-id/5374207) , what sort of an issue do you have?

comments: author: Sudarsana G
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) I am not able to move sub tasks since Team managed Project is Empty and i am not able to Select the parent issues as shown in the Screen Shot


author: Nikola Perisic
body: Have you navigated to the issues of your company managed project and done the bulk moving of the issues?

Reference: <https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/>


author: Sudarsana G
body: Yes i tried but Since there is no Parent issues I am getting the above error


Tags: cloud

jira-cloud
My site is not opening
Asked by Jones Liu:

There is no warning, I don't know what the problem is. I just can't open the site

![x.jpg](/t5/image/serverpage/image-id/344471i41AFAD7E4B877F09/image-size/large?v=v2&px=999 "x.jpg")


Answers:
author: Vedant Kulkarni
body: I also faced the issue, my dashboards were not loading for 10 minutes, but now it's loading properly.

Seems no incident on [Atlassian Status](https://status.atlassian.com/)

comments: author: Vedant Kulkarni
body: There was one incident, they updated the page ![incident.png](https://community.atlassian.com/t5/image/serverpage/image-id/344478i414ED4379E0C0F3D/image-size/large?v=v2&px=999 "incident.png")


Tags: cloud

jira-cloud

jira-work-management
How to block the column position in a Filter?
Asked by Elena Bertucco:

I've created some filters that I'm sharing with some members of my teams. I've selected all the field that I want to see and I sorted it.

Now when my collegues open the filter they don't see all the field in the order i've decided.

There's a way to make sure they'll se all the filed that i've selected in the order that I've defined?

Thank u all


Answers:
author: Marc - Devoteam
body: Hi [@Elena Bertucco](/t5/user/viewprofilepage/user-id/5540812)

By default they are in the filter, as you are the owner.

But in the results of the filter a user has the option to show them their way.

The columns dropdown, as 3 options;

* **My Defaults**: This is your default column configuration for search results.
* **Filter**: This is enabled if you are viewing the search results for a filter. It will override your default column configuration.
* **System** (shows only if you are a Jira administrator): This is the column configuration that applies to all users. It will be overridden by a user's default column configuration and filter-specific column configurations.

So the Filter option is the default you have set and your filter will have the fields you have set as the owner.

But this can't be the default for everyone, as it s viewable in a way a user wants.


Tags: cloud

jira-cloud
Permissions not saving on Issues filter
Asked by Hannah Voice:

I've recently created a couple of filters in the Issues section of Jira. However, when I attempt to adjust the permissions to share these filters with others, the changes aren't being saved. Has anyone else experienced this issue or have any suggestions on how to resolve it? Any help would be greatly appreciated!

![Adjusting Filter Permissions.gif](/t5/image/serverpage/image-id/344468iB2135FF803302154/image-size/large?v=v2&px=999 "Adjusting Filter Permissions.gif")


Answers:
author: Hannah Voice
body: I've just resolved this.. I needed to click "Add"! ?????


Tags: cloud

jira-cloud
Anyway to connect Gitlab to Jira Software without Basic API or Personal Authentication Token
Asked by Calvin:

We would like to have some sort of connector for our Jira Software so that we can connect to it, such as getting gitlab to add comments into a ticket.

The issue is both Basic API and Personal Authentication Token seems to either be off for everyone or **on** **for everyone.**

Unfortunately having everyone be able to create their own token is just not something we are happy to do due to the size of our instance and potential chance for something to happen.

Is there any other way people have managed this? Or some way to cut down the users that can create PATs?

Cheers!


Answers:
author: Marc - Devoteam
body: Hi [@Calvin](/t5/user/viewprofilepage/user-id/4851947)

Create a service user and a token for this user and use this globally.

Yes the user consumes a license, but it make life a lot easier.

comments: author: Calvin
body: Thanks mate, is a service account just a generic account?

As unfortunately it looks like PAT is switched off on the server itself, using "-Datlassian.pats.enabled=false" as it looks to only be on/off for everyone?


author: Marc - Devoteam
body: Yes,

Its a generic account.

Yes thats on or off for any user, there is no setting for individual users


Tags: data-center

jira-data-center
user is blocked, how do I unblock user
Asked by Johanna Wied:

I tried to invite a user. But it was denied. Reason, user is blocked. How can I unblock a user again?

I am not familiar with the system and need a detailed discription. I have the rights of an admin.


Answers:
author: Nikola Perisic
body: Welcome to the community [@Johanna Wied](/t5/user/viewprofilepage/user-id/5579465)

When you say that the user is blocked, I assume that you mean they cannot accept the invite at all? This shouldn't be the case. The best solution for you is to contact the Atlassian support directly by raising a ticket [here](https://support.atlassian.com/contact/)

comments: author: Johanna Wied
body: Thanks for your quick reply. Luckily, I could found the setting and unlock the user again.


author: Valerie Knapp
body: Hi [@Johanna Wied](/t5/user/viewprofilepage/user-id/5579465) , welcome to the Atlassian Community and thanks for your question.

For this, it would be best to open a support ticket as they can help you directy to resolve this issue -<https://support.atlassian.com/>

Cheers


Tags: cloud

jira-cloud

not-applicable

user-management
How to get deleted list of Jira Issues in past one day or based on parameterized date by using API.
Asked by Santosh Bhosale:

How to get deleted list of Jira Issues in past one day or based on parameterized date by using API. I don't want to restore them, but want list of PKEY or ISSUEID of the deleted tickets/issues.


Answers:
author: Marc - Devoteam
body: Hi [@Santosh Bhosale](/t5/user/viewprofilepage/user-id/5528362)

There is no such feature in the API, when an issue is deleted.

You can look at marketplace apps that provide this option, like;

[restore-deleted-issues](https://marketplace.atlassian.com/apps/1222833/restore-deleted-issues?hosting=cloud&tab=overview)

[who-deleted-my-issues](https://marketplace.atlassian.com/apps/1219171/who-deleted-my-issues?hosting=cloud&tab=overview)

[track-deleted-issues](https://marketplace.atlassian.com/apps/1223002/track-deleted-issues?hosting=cloud&tab=overview)


author: Yuliia_Borivets__SaaSJet_
body: Hi [@Santosh Bhosale](/t5/user/viewprofilepage/user-id/5528362)

It seems Jira doesn't provide a direct API to list deleted issues. You can read about alternative apps here: [How to store deleted issues in Jira?](https://community.atlassian.com/t5/App-Central-articles/How-to-store-deleted-issues-in-Jira-Part-2/ba-p/2163012)


author: Mehmet A _Bloompeak_
body: Hi [@Santosh Bhosale](/t5/user/viewprofilepage/user-id/5528362)

Welcome to the Atlassian Community!

By default, Jira does not track deleted issues, deleted issues are lost forever and as far as I know there is no API that gives the list of deleted issues.

If you want to restore your deleted issues, you can try [Restore Deleted Issues](https://marketplace.atlassian.com/1222833) app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,  
* Both bulk and single issue deletions are logged.
* You can see when and by whom issues are deleted.
* You can recover summary, description, comments except attachments.

<br />

If you just want to track but not restore the deleted issues, you can use [Track Deleted Issues](https://marketplace.atlassian.com/apps/1223002/track-deleted-issues?tab=overview&hosting=cloud&utm_source=community&utm_medium=organic_social&utm_campaign=article&utm_content=article&utm_vendorID=1217710) app. After you installed this app, it provides audit log for deleted issues (both bulk and single issue deletions) and you can see when and by whom issues are deleted.

Below you can find an article about tracking and restoring deleted issues in Jira.

[How to Track and Restore Your Deleted Issues in Jira](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-Track-and-Restore-Your-Deleted-Issues-in-Jira/ba-p/1903911)

If you have any questions, feel free to [schedule a demo](https://bloompeak.io/schedule-a-call) with us.

Hope it helps.


Tags: cloud

jira-cloud
How to add a "Sub Task" issue type in "Team managed" projects ?
Asked by Siju Ambady:

How to add a "Sub Task" issue type in "Team managed" projects ?


Answers:
author: Kristian Walker _Adaptavist_
body: Hi Siju,

I can confirm it is not possible to have multiple subtasks in Team Managed Projects as Atlassian does not allow this.

They have a feature request open to allow this at <https://jira.atlassian.com/browse/JSWCLOUD-20901> and I would advise voting on this and adding your use case to this.

This means you cannot achieve this requirement unless you switch to using Classic projects.

I hope this information helps.

Regards,

Kristian

comments: author: Siju Ambady
body: Thanks Kristian !


Tags: cloud

jira-cloud

jira-software
is it possible re-arrange the order of epics in backlog in scrum template in JIRA ?
Asked by M Sunil Kumar:

Hi,

is it possible re-arrange the order of epics in epic panel in the backlog in scrum template?. Please find the attachment

Kind Regards,

Sunil Kumar M.![Capture.PNG](/t5/image/serverpage/image-id/344454i925F0EEA65A77491/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Lisa Forstberg
body: Hi [@M Sunil Kumar](/t5/user/viewprofilepage/user-id/5338445) ,

Ah you are on data center. In cloud I can actually drag n drop the epics in the epic panel, maybe that is not possible in dc?

One method is to create a separate kanban board for epics only, order by rank and change the order of the epics there. The order should be reflected in the other Scrum board, if its ordered by rank.

best regards

Lisa


author: Nikola Perisic
body: Hello [@M Sunil Kumar](/t5/user/viewprofilepage/user-id/5338445)

You would need to adjust your board to have the Schedule Issues permission in your project in order to rank your epics. In your board configuration, make sure that that the Ranking is set to Using Ranking.


Tags: data-center

jira-data-center

jira-server

server
Is it Possible to Integrate Proforma for Jira with Google Cloud Platform?
Asked by nahom_yonas:

Hi everyone,

I'm exploring the possibility of integrating Proforma for Jira with Google Cloud Platform (GCP). I want to know if there's a way to set up this integration, and if so, what steps or tools would be required to achieve it. Has anyone here successfully connected these two platforms, or does anyone have insights on how to approach this?

Thanks in advance for your help!


Answers:
author: Kristian Walker _Adaptavist_
body: Hi Nahom,

I would recommend using a tool to configure this integration such as [ScriptRunner Connect](https://docs.adaptavist.com/src/latest) which will allow you to pull and sync data between both systems.

With ScriptRunner Connect you can get started for free [here](https://app.scriptrunnerconnect.com/) and start playing around to see how the tool could meet your requirements.

If you would like a demo to understand how this tool works better then you can request one [here](https://www.scriptrunnerhq.com/atlassian-apps/jira/scriptrunner-connect).

I hope this information helps.

Regards,

Kristian


Tags: cloud
Customers given access to JIRA, running multiple JIRA Project's for external facing access
Asked by colleen.urquhart:

Once upon a time someone granted our main customers access to JIRA! They've been set up with external project's. Tickets are cloned to internal Project to manage the development and implementation and avoid customers viewing internal comments.

This causes a huge work around and also means all dev tickets are in one project - it's messy.

I'd like to separate our main customer's into one project, one single source of truth. Is it possible to restrict development tickets from a group of users so they could view an epic and requirement but not view the development ticket. They want to see progress and I've tried getting them to pull out of JIRA, focusing on communication but now they've got access they want more!

I'm open to better suggestions too.


Answers:
author: Marc - Devoteam
body: HI [@colleen.urquhart](/t5/user/viewprofilepage/user-id/5569704)

Welcome to the community.

You can look to create an issue security scheme and have all dev issues set with a security level and only provide internal users access to issues with the security level.

See, [configure-issue-security-schemes](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/)

comments: author: colleen.urquhart
body: Thank you! I'll take a look at that.


Tags: cloud

jira-cloud
Hide issue types from Sub task creation
Asked by Harry Kokay:

In one of our projects we want to hide 2 Issue Types when creating a Sub Task.

We have multiple Parent Issue Types, all of which you can create a Sub Task.

We have multiple Sub Tasks and want to only show some of them (we cant delete the subtasks as they have been used historically)

Example:

Parent is a Task. When I select Create Sub Task I have to select the Issue type.

Issue Types might be subtask one, subtask two, subtask three, subtask four and so on.

I need to hide subtask two and subtask three.

I found a behaviour script to hide issue types but that only applies to parent tasks. Does anyone have example that I could try to use?


Answers:
author: Harry Kokay
body: I found <https://docs.adaptavist.com/sr4js/latest/features/behaviours/behaviours-examples/restricting-issue-types> which works for parent issue types but not for sub tasks so wondering if there is a suitable scriptrunner script that can accomplish this for sub tasks


author: Marc - Devoteam
body: Hi [@Harry Kokay](/t5/user/viewprofilepage/user-id/5579312)

All apps or issue security relate to the parent.

There was a feature request for this, but Atlassian declined it, [JRASERVER-65857](https://jira.atlassian.com/browse/JRASERVER-65857)

comments: author: Marc - Devoteam
body: A workaround can be to have separate issue types, that you link to the issue and have issue security set on these issues.


Tags: data-center

jira-data-center

jira-server

server
Permission
Asked by Dr_Win_ST:

I have many projects on Jira. I go to each project then permission but I don't know how to set it. I just want to set permission for each project. How Can i do it because now everyone in my company can access all of them?

PS I set the domain of this Jira as my company email. So I'm not sure it is a reason or not


Answers:
author: Lisa Forstberg
body: Hi [@Dr_Win_ST](/t5/user/viewprofilepage/user-id/5540247) ,

You can restrict visibility to projects via the projects permission scheme and Roles (found under People).

I would recommend to have a few role based permissions schemes, where f ex:

* Role Admin have all permissions
* Role Developer a little less
* etc ( you can create more custom roles if you really need them)

And then work with assigning users to Roles in each project (see project settings \> People)

Remember that browse permission gives the user ability to see the project.

Some assign users or roles straight into a permission scheme but I find that not sustainable over time. It is easier to work with roles and keep the permission schemes to a minimum and shared.

The roles list is centrally located Settings \> System \> Project Roles and contain default users per Role. If the basic license group is assigned as a default user to a role all new created projects will be granting access to all users.

Here is some more documentation on the topic: <https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/>

best of luck

/Lisa


author: Cristian IONESCU
body: Hello!

In Jira, each project can be assigned a unique Permission Scheme, or a single Permission Scheme can be shared across multiple projects. The behavior you're experiencing may be due to the latter scenario, where a shared Permission Scheme is applied to multiple projects.

I recommend checking the Permission Scheme settings for your project to see if it's using a shared scheme. You can do this by navigating to **Jira settings \> Issues \> Permission Schemes** and reviewing the list of schemes and the projects associated with each one.

If you find that your project shares a scheme with others, consider whether this setup is intentional and aligns with your desired permission settings. If not, you may need to create a new, unique Permission Scheme for your project or adjust the existing one to better suit your needs.

I hope this helps!


Tags: cloud

jira-cloud
No Submit button in Jira timesheet
Asked by Kalai:

Hi team,

Good day.

we are using the jira provided timesheet in which my teammates and myself are not able to see "Submit" button to submit the timesheet for the period.

Kindly suggest me if there is any option.

regards,

Kalai


Answers:
author: Mayuresh Kamble
body: Hi [@Kalai](/t5/user/viewprofilepage/user-id/4948296) ,

I think submitting the timesheet for the time logged on issues using Jira native time tracking is not available as of now, You will need to use third party plugin like [Timesheets by Tempo - Jira Time Tracking](https://marketplace.atlassian.com/apps/6572/timesheets-by-tempo-jira-time-tracking?tab=overview&hosting=cloud)

Regards,   
Mayuresh

comments: author: Kalai
body: hi mayuresh,

thanks for the response.

regards,

kalai


Tags: cloud

jira-cloud
Not receiving verification email for Jira Account
Asked by Maha Mohan:

Hello Team,

I'm trying to setup a Jira account for my team members.

Two team members reported that verification email not received.

We checked spams, we checked the mail failure report, we checked Quarantine.

We tried few times today without success.

Could you please advise further on this?


Answers:
author: Mayuresh Kamble
body: Hi [@Maha Mohan](/t5/user/viewprofilepage/user-id/5579295) ,

Welcome to the Community!

If all the checks are performed and nothing is helping, you can reach out to [Atlassian Support](https://support.atlassian.com/contact) to resolve this issue.

Regards,  
Mayuresh


Tags: cloud

jira-cloud
Can I put an automation rule if someone deletes anything, I will be notified?
Asked by Sherwin Soriano:

Hi!

Is there a way wherein I can configure an automation rule to know if there is someone in our company that is deleting any issue type, any filter or any dashboard and send me an email on what who deleted and what he deleted in JIRA?


Answers:
author: John Funk
body: Hi Sherwin,

No, currently there is no automation rule that can do that. You can use the Revyz Configuration Manager for Jira app that can show you if something was deleted, but it won't send an automated email.


Tags: cloud

jira-cloud
Is there a custom field for Select list (cascading) that can use 3 and more lists
Asked by IT Admin:

Is there a custom field for Select list (cascading) that can use 3 and more lists


Answers:
author: Mayur Jadhav
body: Hello [@IT Admin](/t5/user/viewprofilepage/user-id/5189389) ,

Welcome to the Atlassian Community!!

As of now Jira supports 2 levels of cascading out of the box. Atlassian has feature request on this. I would suggest you vote and add yourself as watcher so that you will get notification for any update on request.

But there are many third-party plugins available on Atlassian Marketplace to have 2+ level of cascading.

* [Multi-Level Cascading Select](https://marketplace.atlassian.com/apps/5008/multi-level-cascading-select?hosting=cloud&tab=overview)

Regards,  
Mayur


Tags: cloud

jira-work-management-cloud