youngmon/atlassian-qna huggingface dataset:
How do I add a status for a Minecraft Server?
Asked by Mayank Bagad:

I wanna make a status page for my Minecraft server.  
like this one <https://acentramc.statuspage.io/>  


Answers:
author: Nic Brough -Adaptavist-
body: You can get started at <https://support.atlassian.com/statuspage/docs/get-started-with-statuspage/>

comments: author: Mayank Bagad
body: I cant find it!


author: Mayank Bagad
body: **PLEASE HELP!**


author: Nic Brough -Adaptavist-
body: The docs you need to read are served up at the link I gave, so I'm not sure what you mean by "I can't find it!".

Could you click on the link, and read the "getting started with statuspage" stuff, and tell us where you get lost or stuck in following the guide?


author: Mayank Bagad
body: I want to make a status for a MINECRAFT SERVER.  
Does this support Minecraft?  
I tried reading the docs but there is nothing related to Minecraft there.  


author: Nic Brough -Adaptavist-
body: Why would there be? You're asking about configuring Statuspage.


Tags: cloud
Accessibility Issues - Inline frame without a text alternative
Asked by Raymundo Garza:

Would you be able to add a title attribute to the iframe the script generates to describe the content?

Inline frames (iframes) are used to insert content from other parts of the web.

A title that summarizes the visual content will help screen reader users to understand the iframe's purpose on the page.


Answers:
author: Talar Pavlovic
body: Hi there Raymundo,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help.

Our Product Team is investigating making Statuspage more WCAG2.X compliant. We don't have an ETA for this feature unfortunately, but we are aware of it and are looking to address it at some point in the future.

Regards,  
Talar

comments: author: Raymundo Garza
body: Thank you!


author: Talar Pavlovic
body: You're welcome! ??

All the best,  
Talar


author: Martin Rusyniak
body: Hi [@Talar Pavlovic](/t5/user/viewprofilepage/user-id/4425298) , I know this is quite a new request, but do you see this being added to the Statuspage roadmap soon?

Our goal is to have the Statuspage readable by screenreaders and so for elements like e.g.: tool icon-indicator fa fa-check tooltipstered

...to have an aria-label="Operational"

Not sure what all is covered by WCAG2.X compliance, but you surely could start with small steps to cover the most pressing needs first.

Let me know if there were any questions.

Thank you

comments: author: Talar Pavlovic
body: Hi there [@Martin Rusyniak](/t5/user/viewprofilepage/user-id/4715127) !

Thank you for your question ?

Our devs are looking at making our product compliant, however, have not released a roadmap as yet of when each component of this compliance will be implemented.

Having said that, you can check back [here](https://www.atlassian.com/roadmap/cloud?selectedProduct=statuspage) to see any updates to the product roadmap as governed by the product team.

Hope this helps.

Regards,  
Talar


Tags: cloud
how can I point existing crowd installation to new database (had to move it to new server)
Asked by Regina Frost:

I have updated the crowd.cfg.xml file to point to the new db instance, but crowd still isn't hitting it


Answers:
author: Bruno Vincent
body: Hi [@Regina Frost](/t5/user/viewprofilepage/user-id/486918)

Updating the crowd.cfg.xml file is not the right way to do what you want to do.

Here is a link to Atlassian's documentation regarding Crowd migration to another database: <https://confluence.atlassian.com/crowd/migrate-to-another-database-180290495.html>

So here is what you must do:

1. Stop Crowd and put back your old crowd.cfg.xml file (I suppose you have a backup of this file)
2. Start Crowd and log into Crowd's console. Then go to the backup section and perform an XML backup
3. Stop Crowd and then delete crowd.cfg.xml (keep a backup of it just in case something would go wrong)
4. Restart Crowd, it will behave as if it was a fresh install and will ask you for your license key. That is absolutely fine.
5. Select 'Import data from an XML backup'
6. Continue the installation and point to your new database server
7. When requested, upload your XML backup.
8. Et voil?! Everything should work as expected. You might need to reset your Crowd SSO domain configuration if you selected to reset it when doing your XML backup at step #2.

comments: author: Craig Castle-Mead
body: A bit of a late reply, but hopefully this might help others too. While the XML option is what's documented, we've done numerous database migrations in the past for Crowd between mysql \> mysql and later psql \> psql (standard dump and restore) and updated the connector in the crowd.cfg.xml file and the process worked well. Given it's easier to script a DB dump - we use this then push offsite as part of our DR/BC process.

CCM
Synchronisation link for Confluence and Jira in Crowd
Asked by Lachlan Musicman:

Often when creating a new user or modifying an existing user - once every two days or so - I will then need to go into both Jira and Confluence separately, search for User Directories, and click synchronise. From what I can tell about the URLs there is some sort of random id at the end for security. Which means I can't bookmark the Synchronise link.

Will the Synchronise links be added to Crowd so I don't need to go hunting to force a synchronisation?

Is there a simpler solution that doesn't involve waiting for synch period or decreasing synch period to 120 seconds that I'm missing?


Answers:
author: Marcin Kempa
body: Hi [@Lachlan Musicman](/t5/user/viewprofilepage/user-id/1150393),

Could you describe in more details what is your use case? In general Crowd will update or synchronize user upon user authentication so in such case there is no need to trigger synch in order to ensure the user will be able to login.

However, if you would like to be able to mention the user in Jira for example and the user is newly created in Crowd or in remote directory connected to Crowd you would have to synchronize the Jira directory with Crowd.

Why changing the synch interval is not an option for you? It looks like having more frequent synchronizations would resolve your problem?

Best Regards,

Marcin Kempa


author: Timeus Solutions
body: Hi Lachlan,

When you'll create a new external directory, you can choose the type of sincronizations and / or the time for that.

![Screen Shot 2018-04-30 at 15.30.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/20990i9641C14C6543AB19/image-dimensions/474x83?v=v2 "Screen Shot 2018-04-30 at 15.30.53.png")

You can edit this configurations as well, but you'll need to connect with a user of internal directory (JIRA ou Confluence).

![Screen Shot 2018-04-30 at 15.35.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/20992i788683273CF67252/image-size/large?v=v2&px=999 "Screen Shot 2018-04-30 at 15.35.26.png")Good luck!


Tags: confluence

jira

sync
Adding customers to Jira
Asked by Michael Abbe:

I created a directory in crowd that pulls in all of our AD user accounts and any groups named jira-\*. I added the jira-customers group the Service Desk Customers role in Jira. However, I still can not login to the portal with these customer accounts. I have seen "Service Desk Customer - Portal" referenced in the documentation, but I can't seem to find where to add customers to it.

What am I missing?


Answers:
author: Bruno Vincent
body: Hi [@Michael Abbe](/t5/user/viewprofilepage/user-id/1218053)

It may be a silly question but did you allow any group to authenticate in the 'Directories \& groups' tab of your Jira application in Crowd's console?

comments: author: Michael Abbe
body: [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568), That's what it was! I had my other Jira groups added, but did not go back and add jira-customers. Thanks so much.


author: KellyW
body: Hi Michael,

Just to clarify, you have added the Crowd directory to JIRA as user directory. Users are synchronised into JIRA (users can be searched from JIRA Administration \>\> User management \>\> Users), grouped under local group named 'jira-customer' and this group is added to the JSD project role 'SERVICE DESK CUSTOMERS'.

If so, what's the error logged in to the logs corresponding to the login failure.

Regards,  
Kelly  

comments: author: Michael Abbe
body: Yes, the crowd directory has been added to JIRA and the users show up in the users list, are in a group named 'jira-customers' and it is added to the JSD project role 'service desk customers' in my test project.

**catalina log** "28-Apr-2018 09:38:14.348 WARNING \[https-jsse-nio-443-exec-13\] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jiraservername/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected."


Tags: crowd-administration

customer

jira-administration
Log in to Crowd console -> Invalid login
Asked by Saxess Software GmbH:

Hello,

when i want to login to crowd i get now an error invalid login. The last sucessful login was before some weeks and today i get unexpectedly this error.   
The used username(with adminrights) is located in crowd internal directory and is present in db-table cwd_user and active='T'. Also (crypted) credentials are stored.  

The logfile in ApplicationData\\Crowd\\logs\\atlassian-crowd.log gives me no further information about the login-failure.  

Version is Crowd 3.1.2

With a second internal account its the same.

What can i do?

Thanks in advance

Lars


Answers:
author: AnnWorley
body: Hi Lars,

Do you have SSO enabled or was it perhaps enabled since the last login to the Crowd console? I ask because the symptoms you are describing fit this article: [Can't Log Into Crowd SSO Due To Invalid Domain Property](https://confluence.atlassian.com/crowdkb/can-t-log-into-crowd-sso-due-to-invalid-domain-property-181538637.html)

Looking forward to hearing if [Resetting the Domain Cookie Value](https://confluence.atlassian.com/crowd/resetting-the-domain-cookie-value-97911346.html) helps.

Thanks,

Ann
How do you reference a group, not a single user?
Asked by Natalie Turner:

A user can be referenced by the '@' symbol. How can a group (list of users) be referenced?


Answers:
author: Marcin Kempa
body: Hi [@Natalie Turner](/t5/user/viewprofilepage/user-id/1280952),

As Crowd do not have a mention functionality I assume you would like to be able to mention group of people in Confluence or in Jira?

At this moment the group mention functionality is not supported in Confluence <https://jira.atlassian.com/browse/CONFSERVER-23015> not it is possible in Jira <https://jira.atlassian.com/browse/JRASERVER-28225>.

You can watch those tickets to get notifications once those features are being worked on.

Hope that helps,

Marcin Kempa

comments: author: Natalie Turner
body: Thank you, very helpful to know, as we're using Confluence \& Jira.
Single Sign On using GSuite for on prem installation
Asked by noos-ai:

Hi,

I'm trying to config the Single Sign On but it doesnt seem to work.

My server is on prem - seems the connection to G-Suite is not working.


Answers:
author: AnnWorley
body: Hi Noam,

Please let me know if you are following [Configuring the Google Apps Connector](https://confluence.atlassian.com/crowd/configuring-the-google-apps-connector-167182631.html). If you are not, please try it and let me know what step doesn't work and what errors you are seeing in the browser and the Crowd logs.

Please let me know the version of Crowd you are using.

Thanks,

Ann
Crowd documentation not compliant with RFC6265
Asked by SMillerNL:

I've set up SSO according to the [documentation](https://confluence.atlassian.com/crowd/overview-of-sso-179445277.html "Crowd SSO documentation") with a top level domain (using domain.com for the example). However, this is not according to RFC6265 which Crowds tomcat appears to use internally. Giving me the following error:

```
2018-04-25 13:21:28,532 http-nio-8095-exec-6 ERROR [crowd.integration.springsecurity.AbstractCrowdSSOAuthenticationProcessingFilter] Unable to set Crowd SSO token
java.lang.IllegalArgumentException: An invalid domain [.domain.com] was specified for this cookie
```

Is there any documentation on how to resolve this?


Answers:
author: Bruno Vincent
body: Hi [@SMillerNL](/t5/user/viewprofilepage/user-id/618560)

You just need to remove the leading "." character from the SSO domain value in the General Options of your Crowd server. For instance *domain.com* instead of *.domain.com*

Alternatively you can override the *cookie.domain* property in the [crowd.properties](https://confluence.atlassian.com/crowd/the-crowd-properties-file-98665664.html) file of your application.

comments: author: SMillerNL
body: Will try that, thanks. Is there any way to ask Atlassian to change the documentation to reflect that?


author: SMillerNL
body: Also, I'm using crowd 3.2 so the properties file won't help me unfortunately.


author: Bruno Vincent
body: You're right. I should have been more specific. Overriding the *cookie.domain* property in the *crowd.properties* file is actually an option for applications connecting to Crowd (including Crowd itself if version is \< 3.0).


author: Bruno Vincent
body: BTW if you can't login to remove the leading "." character from the SSO domain value through Crowd's console, you can reset it directly in the database: <https://confluence.atlassian.com/crowd/resetting-the-domain-cookie-value-97911346.html>
How To Export Certificate
Asked by Alistair Robson:

Hi,

Does anybody know how to export the SSL Certificate from a crowd server? I need to connect to crowd from a console app.

Best regards


Answers:
author: Bruno Vincent
body: Hi [@Alistair Robson](/t5/user/viewprofilepage/user-id/572533)

This is not specific to Crowd (you can use the trick for any server with SSL/TLS enabled) but I suggest you use openssl in a shell or command prompt:

```
openssl s_client -connect server:port
```

For instance

```
openssl s_client -connect crowd.yourdomain.com:8443
```


author: Marcin Kempa
body: Hi [@Alistair Robson](/t5/user/viewprofilepage/user-id/572533),

Could you share some more details regarding your setup? Did you follow this documentation to setup SSL with Crowd <https://confluence.atlassian.com/crowd/configuring-crowd-to-work-with-ssl-151520306.html>?

If so, probably you will be able to export the certificate from the java trust store. You will find the proper command in the documentation I've mentioned.

Hope that helps,

Marcin Kempa

comments: author: Alistair Robson
body: Hi Martin

Thanks for the reply.

Our setup is working correctly and I think we did follow the instructions to work with SSL.

Now however I want to add another application that connects via a console app (which will contain the login details of a user account setup for that App.)

So to do that I am guessing I need to export the certificate from the trust store and attach the certificate to the web request from the console app.

As far as I can tell the instructions you mention don't mention how to export, only how to import.

I am a bit new to certificates so you might have to spell out the command to run.

Thanks again
Documentaion on updating Crowd after Jira 7.* upgrade
Asked by Thomas Douglas:

We have Jira+Agile 6.4.1 with Crowd 2.11.1. We are wanting to upgrade to 7.1 (as a first step to upgrade to 7.\*). My understanding is that Jira configuration files are not migrated. I was wondering if there is any documentation on how to manually migrate Crowd configuration files after an upgrade has been performed.?

Thanks in advance for any help.


Answers:
author: Pedro Souza
body: Hi Thomas,

Basically, you can follow the same directions described in the documentation below:

[Upgrading Crowd via automatic database upgrade](https://confluence.atlassian.com/crowd/upgrading-crowd-via-automatic-database-upgrade-213519474.html)

The Backup step describes the configurations files that you can manually migrate from Crowd.

Cheers,

Pedro Souza.

comments: author: Thomas Douglas
body: Thanks Pedro! That helps.


author: Pedro Souza
body: You're welcome! I'll mark this question as answered but feel free to add any additional questions that you may have.

Cheers,

Pedro Souza.


Tags: jira

jira-software
Why app access group is not retrieved in Jira?
Asked by vrgl2:

Scenario:

1. create user **random** in Crowd

2. add **random** to **jira-users** \& a project group, i.e. **whatever-developers**in Crowd

3. synchronise the Crowd directory in Jira

4. searching for user **random** and accessing it would display the **whatever-developers**group under Application access \& group but not jira-users, with the alert:

*This user has no application access and won't be able to log in until added to an application.*

6. **random** attempts \& succeeds to login in Jira

7. in user management, the alert is removed and he appears as member of **jira-users**

Jira version: 7.8.0.

Crowd version: 3.0.1.


Answers:
author: AnnWorley
body: Hi,

I created a test user in Crowd 3.0.1 and added it to two groups in Crowd, then synchronized the Crowd User Directory in Jira 7.8. Both the jira-users and jira-developers groups appeared under the test user's account right away after the sync, before the user logged in. So, I think what you are seeing is not the expected behavior.

Are there any errors in the logs during the initial synchronization, indicating the user was not added to jira-users? Also, when the user logs in is there an entry saying the user was added to the group?

Please check for the **random** user's username in the Crowd logs located at:

* \<crowd-home\>/logs (check the **crowd-init.properties** file in crowd_install/crowd-webapp/WEB-INF/classes if you can't find the home folder)
* \<crowd-install\>/apache-tomcat/logs

Also in the Jira logs:

* Jira Installation Directory/logs
* Jira Home Directory/log  
  The Jira Home Directory is defined in \<Jira Install\>/atlassian-jira/WEB-INF/classes/**jira-application.properties**

Thanks,

Ann


Tags: jira
JAVA and JIRA, Confluene and Crowd
Asked by DWedekind:

Hi,

I am new to JIRA, Confluence an d Crowd and maybe this question has already beed answered.

I have to add Crowd to our environment for webbased SSO - no AD or LDAP. Database is a SQL2012 Standard Edition.

The setup for JIRA and Confluence was based on the installer which also provides a JRE. But Crowd needs a JDK. As these three applications has to run on a single server I am wondering how to configure this. Are there any best practices, tips,... someone could provide?

Thx for any help on this issue.....


Answers:
author: Bruno Vincent
body: Hi [@DWedekind](/t5/user/viewprofilepage/user-id/1147839)

Since all three applications run on the same server, I suggest that you actually install a JDK 8 on that server and that all three applications use that same JDK instead of the embedded JREs:

* For Crowd, you will find instructions here: <https://confluence.atlassian.com/crowd/setting-java_home-61604243.html>
* For Jira, you will find instructions here: <https://confluence.atlassian.com/jira/how-to-use-system-jre-instead-of-embedded-jre-303661422.html>
* For Confluence, you will find instructions here: <https://confluence.atlassian.com/confkb/how-to-use-system-java-instead-of-the-bundled-jre-302811269.html>

comments: author: DWedekind
body: Hi Bruno Vincent,

thanks a lot for these links. Works fine.


Tags: crowd-administration

java

jira-administration
Atlassian Crowd rest api, configure password resetlink
Asked by MrPy:

I'am creating a flask application that sends out a password reset link to the user, I wonder how I can configure the mail content. I want the user to get the reset link from the mail changed. I'am using python crowd library.


Answers:
author: Bruno Vincent
body: Hi [@MrPy](/t5/user/viewprofilepage/user-id/1158727)

The REST API actually allows you to send a reset link to the user's email address: <https://docs.atlassian.com/atlassian-crowd/3.1.3/REST/#usermanagement/1/user-requestPasswordReset>

The content of that email can be customised in *Crowd's console \> Settings \> Mail template* : <https://confluence.atlassian.com/crowd/creating-an-email-notification-template-17956966.html>


Tags: rest-api
What pricing plan do I need to connect Jira Service Management with Microsoft Teams?
Asked by Margarita Vacchina:

I need to know what pricing plan do I need to connect Jira Service Management with Microsoft Teams. The most important thing is send notifications to the team for the tickets and communication about it.


Answers:
author: Josh Costella
body: Hi [@Margarita Vacchina](/t5/user/viewprofilepage/user-id/5453925)

Every level of JSM plans come with the ability to integrate with Microsoft Teams.

Here is some additional info:

<https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-teams/>

<https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/>

comments: author: Margarita Vacchina
body: Hi Josh, thanks for your info.

I just to make sure that the functions that Jira shows on this video are for a special pricing plan... [Jira Service Management \& Microsoft Teams (youtube.com)](https://www.youtube.com/watch?v=ahZ7D5rL47I)


author: Samuel Gatica
body: Hi [@Margarita Vacchina](/t5/user/viewprofilepage/user-id/5453925)

As [@Josh Costella](/t5/user/viewprofilepage/user-id/1172532) mentioned any subscription-level

Please check doc [Connect Microsoft Teams with Jira Service Management](https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/)

Best regards

Sam


Tags: cloud

jira-service-management

jira-service-management-cloud