youngmon/atlassian-qna huggingface dataset:
Free Trials for Different Marketplace Apps
Asked by Rebecca McKaughan:

My client is currently evaluating various Test Management tools that integrate with Jira. We are looking to evaluate ++multiple++ Marketplace Apps. The best way to conduct this evaluation is to launch the Free Trial for each app.

I understand after the 30-day Free Trial period, the organization is automatically billed for the app. Since we're evaluating multiple apps, we do not want to purchase one until we've had the opportunity to play with them during the free trial. My client uses a procurement process for any purchase. Therefore, we ++must evaluate various tools **before**++ we select the best tool for the organization to submit for procurement.

Can Atlassian Marketplace support evaluating multiple apps via the free trial period without a purchase commitment?


Answers:
author: Trudy Claspill
body: Hello [@Rebecca McKaughan](/t5/user/viewprofilepage/user-id/5375532)

You can install as many apps as you wish for trial evaluation. Each one will have its own trial period based on the installation date and the trial period offered by the vendor.

If you do not want to be automatically billed for the app at the end of the trial period you will need to Unsubscribe the app on or before the expiration date of the trial.

If you have a Premium subscription for Jira, you may want to investigate the use of a Sandbox environment for installing the apps for trial.

<https://support.atlassian.com/organization-administration/docs/manage-atlassian-product-sandboxes/>

You can destroy the sandbox and deploy a new sandbox and then install apps again for a new trial period on the new sandbox if you need additional time for your evaluation.

Alternately you can contact the app vendors directly to ask if they will authorize extending your trial period. If they authorize it, you can then open a support case with Atlassian, providing a copy of the authorization from the vendor, and Atlassian support can then change the expiration date of the trial for the app.


author: Laura Campbell _Seibert Media_
body: Hi [@Rebecca McKaughan](/t5/user/viewprofilepage/user-id/5375532)

Billing will start at the end of the trial, but since apps will be billed at the same time as your customer's Jira instance, you'll probably get a bit more than 30 days free.

For example: the customer's Jira instance is billed the 10th of each month. You start a trial for an app on the 1st; since there are only 9 days until the billing, you will be able to trial the app for 9 + 30 days.


Tags: atlassian-marketplace
How can I link Jira to Factorial?
Asked by Rita Fahed:

We have Factorial as HR system and I want to link Jira work management to it so I can visualize the team's tasks in a Kanban view.

can you help me please integrate Jira into Factorial, as I searched online and found that it is doable.

Thank you.

Rita Fahed


Answers:
author: Mikael Sandberg
body: Hi [@Rita Fahed](/t5/user/viewprofilepage/user-id/5451775),

Welcome to Atlassian Community!

It looks like Factorial has an app that you need to install on their end in order to integrate it to Jira. Here is the app, <https://factorialhr.com/apps/integration/jira>

comments: author: Mikael Sandberg
body: Based on the description the integration only allows for creating and removing users, not syncing tasks between the two.


author: Rita Fahed
body: Thank you!


Tags: cloud
Timeline view / Gantt Charts in Jira Work Management Projects
Asked by Irini Sfirakis:

Hi!!

I've been working with Team Managed Projects in Jira Work Management and I'm keen on enhancing the project boards and visualization for the different teams I collaborate with.

Currently, I'm facing an issue where the Timeline view in our project doesn't provide a waterfall view of the different epics, tasks and subtasks. Instead, they're presented as a list, which doesn't meet our expectations (please refer to the attached images to compare my reality vs my expectation).

![image.png](/t5/image/serverpage/image-id/311757iDFD9F043BE8A4941/image-size/large?v=v2&px=999 "image.png")

![image.png](/t5/image/serverpage/image-id/311755i821F3E89B0E1828F/image-size/large?v=v2&px=999 "image.png")

Additionaly, I experimented with WBS Gantt-Chart app. While it allows us to view the issues in a waterfall format, I'm encountering a challenge where the start date - end date colored bars aren't displayed. They appear as red lines, which isn't very user-friendly (refer to the attached image as reference).

![image.png](/t5/image/serverpage/image-id/311759i2E364391D0899EC5/image-size/large?v=v2&px=999 "image.png")

I have done my research and I haven't found many resources on this topic. I would greatly appreciate it if anyone has insights, resources, or tutorials they could share regarding this matter.

Thank you!!!


Answers:
author: John Funk
body: Hi Irini - Welcome to the Atlassian Community!

That's correct - that feature is not currently available but it is coming! The rollouts of the functionality will be starting in the next few weeks.

Here is the ticket if you would like to vote for it and follow the updates.

<https://jira.atlassian.com/browse/JWMCLOUD-111>


author: Irini Sfirakis
body: Thank you [@John Funk](/t5/user/viewprofilepage/user-id/7148) ! I have voted, looking forward to it ?


Tags: cloud

gantt-chart

timeline-view

wbs-gantt-chart
Rest API to list all the Capabilities under the requested epic
Asked by Sam V:

Hi:

I am looking for an API to list all the linked capabilities under the EPIC and all the Features under the requested capabilities.

I tried the

/align/api/2/Epics/{id}

and

/align/api/2/Capobilities/{id} endpoint but couldn't see the required information.

Any pointer will be of much help.

Thanks.


Answers:
author: Rodrigo Cortez
body: Equivalently, the same principle can be applied to the Features endpoint.

Making a GET call towards it, along with a filter for the parentID -- matching the Capability of interest -- will return all IDs of the related features.

```
curl -X GET 'https://instance.jiraalign.com/rest/align/api/2/Features?$select=id&filter=parentID%20eq%202326' -H 'accept: */*' -H 'Authorization: bearer MyObfuscatedToken'
```

The result should look like this:

```
[{"id":8829},{"id":10348}]
```

![Screen Shot 2022-08-16 at 18.55.35.png](https://community.atlassian.com/t5/image/serverpage/image-id/211354iD8945A5D57DE25EF/image-size/large?v=v2&px=999 "Screen Shot 2022-08-16 at 18.55.35.png")


author: Rodrigo Cortez
body: Hi [@Sam V](/t5/user/viewprofilepage/user-id/5007683) the following query will likely satisfy your need:

```
curl -X GET 'https://instance.jiraalign.com/rest/align/api/2/Capabilities?$select=id&filter=parentID%20eq%202221' -H 'accept: */*' -H 'Authorization: bearer MyObfuscatedToken'
```

The teardown is as follows:

* **$select=id** -- this parameter will tell API to only return the **ID** of the related Capabilities  
* **filter=parentID%20eq%202221** -- the filter parameter defines that only records whose parentID properties equal the Epic ID "***2221"*** parameter informed.

The result should look like this:

```
[{"id":2222},{"id":2224},{"id":2355}]
```

Each number in this JSON response is an ID of a related Capability.

![Screen Shot 2022-08-16 at 18.33.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/211353i6145B737AA4EA76B/image-size/large?v=v2&px=999 "Screen Shot 2022-08-16 at 18.33.42.png")  


Tags: cloud
Connect Jira EI from Python
Asked by Kiran Yarlagadda:

Can I connect to Jira EI from python using pyodbc to extract data for reporting ?


Answers:
author: Sam Tsubota
body: Hi [@Kiran Yarlagadda](/t5/user/viewprofilepage/user-id/4991070) , yes you can connect Jira Align Enterprise Insights from Python. There is a community article that explains how to do this. <https://community.atlassian.com/t5/Jira-Align-articles/How-to-connect-to-Jira-Align-Enterprise-Insights-using-Python/ba-p/2063676>


Tags: cloud
Connection Error from Alteryx - Intermittent Connection Just Started
Asked by Jason Davis:

Connections from Alteryx to Enterprise Insights from Alteryx vis OLEDB have been fine for over a year but suddenly receiving intermittent fails. Appears to be some type of timeout issue but unsure as to how to resolve.

Anyone else encountered this and resolved successfully?

Here's the error.

**Error: Input Data (2): Error opening connect string: Microsoft OLE DB Driver for SQL Server: Login timeout expired\\HYT00 = 0; Microsoft OLE DB Driver for SQL Server: A network-related or instance-specific error has occurred while establishing a connection to SQL Server. Server is not found or not accessible. Check if instance name is correct and if SQL Server is configured to allow remote connections. For more information see SQL Server Books Online.\\08001 = 53; Microsoft OLE DB Driver for SQL Server: Named Pipes Provider: Could not open a connection to SQL Server \[53\]. \\08001 = 53**

Thanks


Answers:
author: Jason Davis
body: Hi Sam. Thanks for the quick response. IP address for our Alteryx instance has not changed recently.

comments: author: Sam Tsubota
body: I suggest also checking with your network team to see if any firewall or network configurations were changed recently that may be blocking traffic to the port that is used to connect to Enterprise Insights.


author: Jason Davis
body: I can check but again it's not a full block. We connect but it's not consistent. Might connect 5 times in a row but then fail once or 3 times straight.


author: Sam Tsubota
body: The reason why I suggested checking these things because Enterprise Insights access is just IP whitelisting and either SQL login or Azure AD authentication. Since you are able to connect to Enterprise Insight, albeit not consistently, that rules out issues with IP whitelisting or SQL login authentication. The biggest variable with most connectivity issues is the customer's corporate network and firewall configurations. If you are unable connect to Enterprise Insights, the Atlassian team most likely won't see any error in the logs because no connection was established or know why the connection failed. You can open a support ticket to see if your Enterprise Insights instance is experiencing any intermittent downtime.


author: Sam Tsubota
body: [@Jason Davis](/t5/user/viewprofilepage/user-id/4603846) You should to check to see if the network IP address for your Alteryx instance was changed recently. When your Enterprise Insights instance was set up a range of IP addresses for your corporate network was whitelisted by Atlassian to restrict access to users/application on your network. If the IP address has changed recently, you will need to submit a support ticket to Jira Align support to have the new IP address(es) whitelisted. Are you able to connect to Enterprise Insights from Azure Data Studio or SQL Server Management Studio when you are on your corporate network?
What are the implications of moving a Program from one Solution to another Solution in Jira Align?
Asked by Vinay Sharma:

We have Jira Align and Jira Cloud integration.

As a part of reorganization, we need to move few programs from one Solution to another Solution in the same Portfolio in Jira Align.

Is there any implication? Are there any best practices / recommendations here? Please suggest


Answers:
author: Rich Sparks
body: My friend [@Peter Jessen](/t5/user/viewprofilepage/user-id/3666094) wrote a great article about the implications of moving a **Team** here: <https://community.atlassian.com/t5/Jira-Align-questions/What-are-the-implications-of-moving-a-team-from-1-train-to/qaq-p/1339252>

A lot of the points he raised in that article about a team also apply to an entire **Program.**

There are many good reasons to restructure the portfolios, solutions and programs, especially as you discover more about how your teams work together to deliver value to your customers. (There are bad reasons too! Constantly reshuffling teams makes it difficult to build any sort of momentum, team cohesiveness, and predictability.)

A couple key considerations:

* Try to make changes on PI boundaries. That way, you can keep and learn from any metrics you gathered in previous PIs.
* Take the opportunity to clean up your Jira backlogs. In many cases, it is best to create new Jira projects and boards for the teams that are moving and only move the relevant Jira issues into the new projects.

In general, the best practice is   

1. Set up the new program in Jira Align (and we recommend a new project in Jira
2. Set up each of the teams in the new program
3. Set up the teams' backlog in Jira (move only the necessary issues to the new project)
4. Update the Jira project and board mapping in Jira Align with the new programs
5. When you're all set and things are working as you wish, deactivate the old teams and programs in Jira Align (so they don't show in drop-down lists).
6. If you added new Jira projects and aren't using the old ones any more, remove them from the Jira Align project list so the connector doesn't keep checking.

comments: author: Vinay Sharma
body: Thanks [@Rich Sparks](/t5/user/viewprofilepage/user-id/3113667) for a prompt response!
Is there any benefit from using Compass with Jira Align?
Asked by Linda Redgate:

We are already implementing Jira Align, which also enables us to manage dependencies etc. Would there be any benefit in adding Atlassian Compass


Answers:
author: Tom O'Connor
body: The dependencies in Compass are not the same that we track in Jira Align. In Jira Align we are identifying and capturing dependencies between teams and programs with the Feature and Epics that we are planning and executing on as part of PI Planning.

In Compass "[The catalog also understands dependencies between components and their owners and makes finding what developers need or the team that can help faster and easier.](https://twitter.com/intent/tweet?source=webclient&amp;via=atlassian&amp;text=The%20catalog%20also%20understands%20dependencies%20between%20components%20and%20their%20owners%20and%20makes%20finding%20what%20developers%20need%20or%20the%20team%20that%20can%20help%20faster%20and%20easier.&amp;url=https://www.atlassian.com/blog/announcements/introducing-compass)"

Compass will compliment the technical work between teams that are part of a Program/ART that is practicing agile at scale.

Hopefully in the near future we'll have articles and more details on how Compass and other Point A products are used in addressing Atlassian solutions.

<https://www.atlassian.com/blog/announcements/introducing-compass>

comments: author: Rich Sparks
body: To add to [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478) 's point, it's best to think to of Jira Align as a way to track and make decisions about software development that is planned or in progress. Compass is a way to keep track of all system components that make up a modern microservice-based system architectures.

It will make sense for an enterprise to use both tools, though they're typically used by different roles or personas, and they support different jobs to be done.


Tags: cloud

compass
Jira Align for trainers
Asked by Niladri AD:

Hi,

We are a Training provider of Jira, so far, we have provided training on Jira software, Service desk, Advanced Roadmap.

There are huge demand coming to us on training on Jira Align, However, we did not find any options or edition to provide training.

Is there something that we can get to conduct training on Jira Align?

Regards

Niladri


Answers:
author: Decoa Brown
body: Hi [@Niladri AD](/t5/user/viewprofilepage/user-id/4449664)

Thank you for your question! Since you're an existing Atlassian Training Partner, you can find the information that you need in our Partner Portal:

<https://atlassianpartners.atlassian.net/wiki/spaces/resources/pages/203600322/Training+Benefits>

We currently offer the following teachable course for Jira Align: Jira Align Program Essentials (Cloud / DC / Server):

[https://university.atlassian.com/student/page/817172-jira-align-program-essentials-course-description?sid=df65b08c-8c58-45b7-af81-7222147ad05f\&sid_i=1](https://university.atlassian.com/student/page/817172-jira-align-program-essentials-course-description?sid=df65b08c-8c58-45b7-af81-7222147ad05f&sid_i=1)

If you encounter any issues accessing the information that I've provided you here, please send an email to: atp@atlassian.com

I hope this helped!


Tags: cloud
JiraAlign api to get active timetracking users
Asked by Kulluru, Manoj kumar:

Hi Team,

I am trying to fetch the users from API enabled for time tracking. I am using the link below, but it is not sending the correct results. I verified the results with the filters on the UI page, which don't match. Any help here is highly appreciated.

<https://mysite.com/api/users?isTimeTracker=true>

Thank you,

Manoj


Answers:
author: Rodrigo Cortez
body: The correct syntax for the **isTimeTracking** parameter is:

```
isTimeTracking eq 1
```

* 1 = true
* 0 = false

A functional cURL call is demonstrated below:

```
curl -X GET "https://instance.jiraalign.com/rest/align/api/2/Users?filter=isTimeTracking%20eq%201" -H "accept: application/json;odata.metadata=minimal;odata.streaming=true" -H "Authorization: bearer MyObfuscatedToken"
```

You can expand the demonstrated filter to better match other needs, eg. active users as opposed to all users.

Please refer to Help Center articles [10X: API 2.0](https://help.jiraalign.com/hc/en-us/sections/360008049974-10X-API-2-0?) for further details on filters, query syntax, and encoding.

comments: author: Kulluru, Manoj kumar
body: This solution worked for me. Thanks a lot, [@Rodrigo Cortez](/t5/user/viewprofilepage/user-id/3219679)


author: Nimeshkumar Patel
body: Hi Manoj,

The API call will fetch all the user records (irrespective of the user is "Active" or "Deactivated"). So you will find more users through API call than what you will see in the (Admin--\>People) list.

Make sure you consider deactivated users as well;

Go to Admin--\>People

Apply Filters--\>"Deactivated"=YES

Hope this helps.

Regards,


Tags: rest-api

time-tracking

user
Whats making the system change Feature owner update?
Asked by Sandy Xiong:

Hello,

Can you advise what can be making this owner to be changed by the system and how we can stop it?

![2022-08-03_6-52-39.png](https://community.atlassian.com/t5/image/serverpage/image-id/209237i5184991F559A7145/image-size/large?v=v2&px=999 "2022-08-03_6-52-39.png")


Answers:
author: Rich Sparks
body: It appears there might be a mismatch between your User IDs in Jira and Jira Align. It looks like on 7/26 someone set the Owner in Jira Align. Then on 8/1 it looks like someone changed the Owner on the Jira side, and owner has '6871' in the identifier. But Jira Align can't match that to anyone, so blanks it out. Then on 8/3 someone set it back in Jira Align.

You might check with your Jira Align and Jira administrators to make sure the user accounts are getting set up correctly and there aren't duplicate accounts in one system or the other.


author: Rebecca Hylek
body: We had a very similar problem after our migration of Jira to the cloud. In our case, there were a couple of reasons. I've described the main one below, my suggestion would be to look at both applications and make sure there are no duplicate accounts.

**Main Scenario**

As part of the migration, the AD group was updated to remove people no longer with the organization and address email domain changes. Initially this created duplicate accounts in Jira Cloud.

In Jira Cloud, if the person creating or updating the issue selected the wrong account, a second one was created in Jira Align.

In Jira Align, when someone noticed or selected the wrong account being used Jira would change it again.

Basically, no matter which application we tried to make the correction in it caused a conflict and kept changing back and forth.

To add to the mix, if someone that had left the organization wasn't part of the new AD group, Jira Cloud populated the field (reporter and assignee) with "Former User" which created an entirely new account in Jira Align by the same name.

To resolve this...

1. We worked with our internal team to de-activate the old email accounts in the AD Directory and cleaned up our Jira groups keeping only the correct email.

2. We updated the original user profile in Jira Align with the correct email and then worked with the Atlassian team to merge the two accounts. Bad accounts were deactivated.

3. The Former User issue is more difficult to resolve and does continue happening however we fix them as soon as possible and it does appear to happen less and less.

I'm not sure our situations are the same but they certainly sound similar. It was a definite lesson learned for us and any new migrations with a cloud application will have a lot more attention spent on the AD group(s) impacted!

Becky
How can I prevent multiple users from editing a story at the same time?
Asked by TracieMukai:

As we actively work on a story, we are finding that multiple users may be in edit mode for the same story entering data/updates, so changes do not get saved properly. Is there a way to prevent more than one person from editing a story?


Answers:
author: Philipp Barry
body: Hi [@TracieMukai](/t5/user/viewprofilepage/user-id/1511048)

In addition to what [@Shannon Wright](/t5/user/viewprofilepage/user-id/4673623) said: Many Jira Align customers have their teams for most use cases working in Jira with the data synchronizing to Jira Align and enabling strategy to execution visibility.   

That being said, Jira offers a little bit better user experience when multiple users make changes to data at similar times if the best practice of saving changes when they are added is being respected - as Jira does not support concurrent editing for users making changes to one field exactly at the same time. - Which is also not a very common use case from our observation.  

Best regards  

Philipp

comments: author: TracieMukai
body: Thanks for your feedback. I'm starting to wonder if I posted to the wrong community? What is Jira Align? I've always seen just "Jira". Anyway, it sounds like there is no way to lock a story from being edited if someone else is in edit mode and that would be a very useful enhancement for Atlassian to make. Are there any add-ons that perhaps help us achieve this lock?


author: Shannon Wright
body: There currently isn't a "lock" for editing within the system that I am aware of, even though, that would be a great idea.   

My question is, even though the stories are assigned to an individual, multiple users are making changes to the story? Are there multiple assignees for these stories?

comments: author: TracieMukai
body: Thanks for your feedback! When we are finalizing our requirement stories, we put questions directly in the story so it's easier for our business users to find and know exactly what we are referring to. Business users play an active role in reviewing and approving requirements. In turn, we tell them just put their answers in the same place instead of in the comments so it's quicker for us to update our story. The stories are not assigned to a specific user while we're finalizing requirements, only assigned when development begins and that is assigned to a developer. We only assign to one person - I don't believe we can assign to multiple?


author: dianne_tennent
body: We have the same problem. We collaborate on requirements in the Jira story until they are finalized and assigned to a developer. We've had a lot of problems where we've lost crucial details because someone else had the story in edit mode while we were updating it, so when they save it overrides the changes that were just made by the other person.

We really need a feature where the story can only be edited by one person at a time.