youngmon/atlassian-qna huggingface dataset:
Confluence Server out of disk space, but still wont start
Asked by Steve Monkhouse:

Our confluence server ran out of disk space (due to the auto-backups - how do I disable them!?)

but after clearing up a pile of space and extending the drive confluence still wont start, and throws the :

HTTP Status 500 -- Internal Server Error {#toc-hId--1272248086}
---------------------------------------------------------------

*** ** * ** ***

**Type** Exception Report

**Message** org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp

**Description** The server encountered an unexpected condition that prevented it from fulfilling the request.

**Exception**

```
org.apache.jasper.JasperException: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp	org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:605)
etc etc 

```

error.. which still relates to out of disc space.

I tried loading with --disable-all-addons , but exactly the same error.

This is running on a CentOS 8 server connected to a postgresql db server (different machine)

thoughts?


Answers:
author: Steve Monkhouse
body: Fixed it.. :)

ended up being a permissions issue caused by 'someone' (probably me) where the confluence.cfg.xml was root:root as i'd editted it instead of being confluence:confluence


Tags: confluence-server

server
Migrating Confluence Cloud Instance to Another Confluence Cloud Instance
Asked by Verinder Singh:

Hello,

++**Use Case:**++

* The source cloud Confluence Instance is being migrated to a destination Confluence cloud instance.
* The destination cloud instance has JIRA cloud integrated with Confluence.
* The Source Confluence instance also has JIRA cloud integration.

**Questions:**

1. Would the migration from source to destination cloud instance break JIRA micros?
2. What should be the right approach for such confluence consolidations?

Regards,

Verinder


Answers:
author: Walter Buggenhout
body: Hi [@Verinder Singh](/t5/user/viewprofilepage/user-id/3572582),

For cloud to cloud migration - as of today - you would still have to depend on import / export of your spaces from source to destination or a migration from cloud to server and then again from server to cloud to use the migration assistant in the process.

A good thing is that Confluence has a **Jira macro repair** feature built in. You can find it under Confluence Admin / Jira Macro repair. That tool will do some of the heavy lifting for you.

However, Jira macros are bi-directional. If you link Jira issues on a Confluence page, a link is also added to your Jira issues pointing back to the Confluence page. From my own experience, that link could not be fixed automatically, resulting in missing information in Jira and the *linked issues* not being displayed at the top of your Confluence pages.

It is very well possible that the migration process has evolved again in the meantime and that these issues are covered better. But I would recommend you anyway to reach out to [Atlassian Migration Support](https://support.atlassian.com/contact/#/) before you plan your actual migration.

Apart from Jira links, you may also be facing issues with links to other pages. Some of these links must be fixed behind the scenes. Support can help you prepare for those changes and do some of the post-migration fixes for you as well.

comments: author: Verinder Singh
body: Thanks that was helpful Walter! I am checking with Atlassian Migration support team.


Tags: cloud

confluence-cloud
Synchrony error
Asked by Dennis Heim:

Synchrony will not start. I had a password that contained the "$", which caused some problems even if Collaboration editing turned off that user was unable to edit the page. Changing my password allowed that user to edit pages. However, I can not turn on Collaboration editing.

I am seeing this error "java.lang.RuntimeException: com.atlassian.config.ConfigurationException: Could not retrieve Synchrony public key.. Listener: com.atlassian.confluence.plugins.synchrony.service.SynchronyContentService"


Answers:
author: Dominic Lagger
body: Hi [@Dennis Heim](/t5/user/viewprofilepage/user-id/4267428)

I found a knowhow article for this. Perhaps you can fix it with this:

* [Confluence could not retrieve public key for real-time collaboration service from Synchrony](https://confluence.atlassian.com/confkb/confluence-could-not-retrieve-public-key-for-real-time-collaboration-service-from-synchrony-937177834.html)

Let me know, if this helped.

Regards, Dominic


Tags: confluence-server

server
Cannot Add Jira to Site
Asked by Peter Presnell:

I have been using the free version of Confluence for about a year but now want to add Jira to my existing site on Atlassian.net. When I try to access Site Administration I am told that I do not have access and to contact my administrator. That is all well and good except I am the site administrator and there is only one account associated with the site.

If I try the other route and just try t register for Jira it tells me that my site is already in use...

Atlassian support seems reluctant to help me because I am not using a paid version of the software and they have indicated I should be expecting the community to solve the problem for me.

How do I add Jira to my existing site that is currently only Confluence?


Answers:
author: Brant Schroeder
body: [@Peter Presnell](/t5/user/viewprofilepage/user-id/4267387)

Welcome to the community.

Is the account you are using to login a personal or work account?


Tags: cloud

confluence-cloud

jira
Remove tooltip for non-coder user
Asked by yaz:

I created a wiki page and noticed that every time I mouse hover to a link or a tab within the wiki page, I get a tooltip with "test" caption in it. How do I remove this? Note that I don't use code to create the wiki page, I did it from the UI.

![tooltip.png](https://community.atlassian.com/t5/image/serverpage/image-id/130758i2146FD82B47362EF/image-size/large?v=v2&px=999 "tooltip.png")


Answers:
author: Dominic Lagger
body: Hi [@yaz](/t5/user/viewprofilepage/user-id/4267248)

I have some questions for you, before we can help you.

* Do you use confluence server or confluence cloud?
* Do you use any plugins? Because these tabs can't be done with normal confluence features.

Thanks for answering the further informations

Regrads, Dominic


Tags: wiki
Filter Results Macro Displays in Preview and First View After Publishing Only
Asked by Alex Romano:

Hi everyone, I am attempting to use the Filter Results gadget in a Confluence (cloud) page.

Thus far:

1. I, a site administrator, created the filter in JIRA and set permissions and shares so that I can see it.
2. I have configured the fields to display and set the refresh interval to 2 hours (had it set to "Never", tried changing that to see if it helped)
3. When I am in editing mode, the results display.
4. I click Publish, and the page loads with the results displayed.
5. I refresh the page and the results do not display, and only an empty border with a scrolling bar is presented, and nothing else.
6. I modified the filter to return less than the hundreds of results it was returning, but it did not improve the gadget's disposition.
7. Reproducible in Chrome and Safari.

Previously reported bugs on these gadgets appear closed, so I am unsure how to proceed in troubleshooting this, and perhaps I'm missing something very basic.

Thank you in advance!


Answers:
author: Roman_Bozeman
body: [@Bryan Nakambonde](/t5/user/viewprofilepage/user-id/4267099) I am having the same behavior. This macro is unstable. I have tried working with it and get multiple different results. It will simply delete the filter name half the time. I tried having several of these macros on the same page. FORGET IT! I finally gave up.


author: Alex Romano
body: My apologies [@Bryan Nakambonde](/t5/user/viewprofilepage/user-id/4267099), but I'm not really sure what you mean. Can you clarify the process you are recommending?


author: Bryan Nakambonde
body: have you tried checking your filter Board settings?


Tags: cloud

confluence-cloud
Table of contents links not working
Asked by Maureen Rice:

When clicking headings within the Table of Contents I am pointed back to the top of the page, not the location of the heading text. This page was duplicated from a template, could that be why? I went in and rewrote each header and republished the page but the links still aren't working correctly.


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi Maureen and welcome,

Have you tried to edit the ToC (table of content) macro settings? Try to change the 'Absolute URL' option to see if something different happens when select the other way around. That is... if checked, then uncheck the option and if unchecked try to check the option. Then re-publish the page to see if something changes.

![rjehB2o](https://community.atlassian.com/t5/image/serverpage/image-id/130717i35CCF8C401A3BE49/image-size/large?v=v2&px=999 "rjehB2o")

Regards

comments: author: Maureen Rice
body: Hi Jack - thanks for the quick response. Truthfully, I may have put the cart before the horse because my table of contents started working almost immediately after posting this question. Not sure what the fix was and/or if my browser just needed some time to thing but we're up and running!


author: Anj Stempo
body: Hi all, there is a Confluence bug where the TOC links don't work (i.e don't take the user to the location of the heading text). This issue happens when the heading text is located in a table.

comments: author: Okwute419
body: I also realized that when you put content in a tab/cloak or table with appropriate Heading for Toc, it doesn't navigate to the desired content.


author: ???
body: I am having the same problem. When do you fix it?


Tags: cloud

confluence-cloud

table-of-contents
Customer Access
Asked by Mark Godfrey:

Is it possible to allow customers read only access to my linked Confluence Articles without logging in to the Jira service desk? I should point out I am on a free plan at this time.


Answers:
author: Clark Everson
body: Hi Mark,

Welcome to the community!

You should be able to do this with Anonymous Access: <https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/>  

May I ask what you are trying to accomplish with Confluence? Who are the end users? Is any of the information security sensitive?

Best,

Clark

comments: author: Mark Godfrey
body: Hi Clark. These are product support articles in confluence for our customers use so there is no confidential data held. Just public information to help customers use our product.

Thanks

Mark


author: Clark Everson
body: Hi Mark,

Anonymous access is the way to go there. However, anyone you grant access to have the ability to create content in those pages should be trained on restrictions and verifying they are adding content to the correct space. Confluence has alot of permissions: [https://confluence.atlassian.com/doc/assign-space-permissions-139460.html#:\~:text=If%20you%20are%20the%20administrator,basis%2C%20or%20using%20Confluence%20Groups.\&text=Go%20to%20the%20space%20and,Choose%20Edit%20Permissions](https://confluence.atlassian.com/doc/assign-space-permissions-139460.html#:~:text=If%20you%20are%20the%20administrator,basis%2C%20or%20using%20Confluence%20Groups.&text=Go%20to%20the%20space%20and,Choose%20Edit%20Permissions).

In addition if people go to create a page using shortcuts etc depending where they are, it may create the page in an undesired place. Thus temporarily making content that shouldn't be seen available (or well until it's caught).

Hope this makes sense!

Oh side note I forgot to mention. Whenever you create a post in the community, if your instances are tied to the account you are messaging from, it shares those details (like free versus paid etc)!

Best,

Clark


Tags: cloud

confluence-cloud
Dropdown menu in a confluence template
Asked by Julian:

Hey guys,

I know the topic got asked several times now, I apologise for that but I can't follow the solutions there...

I am a complete newbie to confluence and trying to create a dropdown menu. I don't want to use plugins here and it seems like it should be possible without.

The Dropdown menu should be in a table.

Does somebody know a step-by-step solution or maybe a video for that?

Would be great!

Thank you in advance!


Answers:
author: Jonathan Smith
body: Hi [@Julian](/t5/user/viewprofilepage/user-id/4262133) ,

We also required a dropdown solution when we installed Confluence Server years back.

Out of the box, Confluence does not have a dropdown feature.

* Our only option at the time was to download the "EasyDropdownMenu" add-on.
* [https://marketplace.atlassian.com/apps/1216797/easy-dropdown-menu-drop-down-selection?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1216797/easy-dropdown-menu-drop-down-selection?hosting=server&tab=overview)

Wish I could give better news.

Also **@community**, if I am wrong, please correct me.

- Jonathan

- Confluence Server 7.7.3


author: Kate Erickson
body: Any update on when Atlassian will make this a feature in Confluence without having to use outside macros or apps? I can see posts going back to 2013 from users asking for this feature...


author: Katerina Kovriga {Stiltsoft}
body: Hi [@Julian](/t5/user/viewprofilepage/user-id/4262133) ,

I can also suggest using one of our apps - [Handy Macros for Confluence](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence?hosting=cloud&tab=overview).

The add-on provides the Handy Status macro that accomplishes your case: you create pre-defined sets of statuses and choose any status you want (you can switch statuses in the page view mode as well).


Tags: cloud

confluence-cloud
selecting text on the first non-header row of a table causes sorting
Asked by cedoucette:

I am trying to use a table that someone else created.

It's now enclosed in an expandable/collapsible wrapper.

The first row of the table are headers, so ever column header is sortable by clicking on the column header.

I tried to select (and then copy) the value of the first column in the second row, but when I clicked on it, it immediately sorted the rows (as if I clicked on the column header) rather than selecting the text. The second data row (and subsequent rows) are selectable as text (not sortable).

Is this a bug or a user error? More importantly, what can I do to make the first data row not sort when I click on a value in that row?


Answers:
author: Dominic Lagger
body: Hi [@cedoucette](/t5/user/viewprofilepage/user-id/7333)

I can confirm, that I can reproduce this behaviour. I don't think this is a bug.

A workaround would be, to go to the edit mode and copy it from there.

Regards, Dominic

comments: author: cedoucette
body: I'm glad you can reproduce it.

I don't understand your suggestion.

I assumed if the first column of the second row had at least header-row turned off (and perhaps header-column off too), then the text should just be normal text, and not trigger sorting.

Are you saying every time I want to copy the text I have to start editing the page?

That doesn't sound like a good solution. This really seems like a bug to me.


author: Dominic Lagger
body: Hi [@cedoucette](/t5/user/viewprofilepage/user-id/7333)

Yes, I'm saying that you should go to the edit mode to copy the header of the table.

I'm not aware of any other workaround.

If you don't agree, try to contact the atlassian support and raise a ticket:

<https://support.atlassian.com/contact/#/>

Regards, Dominic


Tags: confluence-server

server

table
How can I change the font size in Scroll PDF Export?
Asked by Geza Petheo:

I created a page including multiple type of elements. I would like to export this page into PDF by using Scroll PDF export (Tools-\>Export to PDF, aka singel page export). (Using of Export Space to PDF is not an option as I would like to have the Documentation Style of the PDF, which is available only for Scroll PDF Export).

Some part of the page should be in the document with smaller font size. I have added the content into a DIV macro and I also added a CSS Sytle where I decreased the font size of this div. The content is OK on the screen. But if I export this page to PDF, then all of the texts are in the same font size.

The question is how can I achieve that the different font sizes get reflected in the PDF export?

It is also good if there is a solution for having this Documentation PDF style by setting Space tools-\>Look \& Feel-\>PDF Style sheet and using the Export Space to PDF.


Answers:
author: Thomas Rough _K15t_
body: Hi [@Geza Petheo](/t5/user/viewprofilepage/user-id/4266652), had you configured an export template using Scroll PDF Exporter? Within the export template you can define how you want the Confluence styles to be mapped in the generated export. Additionally, via the export template you can add additional content to the pages and style this using custom styles - you can [learn more here](https://help.k15t.com/scroll-pdf-exporter/latest/server/customize-document-sections-179700161.html). If you are unable to achieve the required formatting you can reach out to help@k15t.com and we can further investigate. In this case, it would be helpful if you provide a copy of your template and the XML export for the pages that you're exporting. Cheers, Thomas

comments: author: Geza Petheo
body: Hi [@Thomas Rough _K15t_](/t5/user/viewprofilepage/user-id/1157418)

Many thanks for your answer this is what I was looking for. Issue got solved.

Small interessting thing regarding the table sytle:

Changing the font size is availabe only for the table header (the font size of the content is still unchangable.)


author: Vero Rivas
body: Hi [@Geza Petheo](/t5/user/viewprofilepage/user-id/4266652)

Look at this posts, maybe can help you:

<https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html>

<https://confluence.atlassian.com/doc/advanced-pdf-export-customizations-198806890.html>

Cheers

comments: author: Geza Petheo
body: Hi [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760)

Many thanks for your response. I have already known these pages and they are mainly about the case of Space export to PDF. But still contain very useful inputs.


Tags: confluence-server

server
Migrate DOORS requirements to Confluence?
Asked by Tyler Gorman:

I am trying to identify the most efficient way (tool, plugin) to transfer DOORS requirements into Confluence. Has anyone done this before? Lessons learned would be much appreciated.


Answers:
author: Jimi Padilha
body: Hi Tyler,

Have you discovered the way to migrate DOORs to Confluence?

Thank you


Tags: cloud

confluence-cloud

doors

migration
Create multiple issues from a table with all fields defined in Jira
Asked by David Badiola:

I've been using the **Create multiple issues** macro from Confluence for quite some time now. All good so far for simple projects that are good with ++Summary++ and ++Description++ fields in the tickets created.

Now I have this particular table with the headers already defined in the Jira fields (some are custom fields). So instead of me creating the tickets using the same macro and copy-pasting the other columns to Jira, is there a way to make those fields visible in the macro? Do note, not all of those fields are mandatory by nature.

For example on the Confluence page, I have these fields below. Most of the fields mentioned are defined by Jira with one custom field that may not be mandatory input. (Confluence - Jira)

* Summary - Summary (Jira built-in)
* Description - Description (Jira built-in)
* Acceptance Criteria - Acceptance Criteria (custom field)
* Checklist - Checklist Content YAML ("Issue Checklist Free" plugin field)
* Priority- Priority (Jira built-in)


Answers:
author: Roman Holdener
body: Hi  

I just found this topic. I know, I am a year late, but I had a similar requirement and I found a workaround: We are using an addon called "Table Filter and Charts for Confluence". This addon has a feature that allows to export tables from Confluence to a CSV-File. So the workaround will be to export the table to CSV and then import the CSV to Jira rather than using the create multiple issues functions.

Maybe this would be an option for you, if you are still facing that requirement.

Regards,  
Roman


author: Dominic Lagger
body: Hi [@David Badiola](/t5/user/viewprofilepage/user-id/628310)

Unfortunately, this is not possible.

I'm also not aware of an easy workaround, I'm sorry.

Regards, Dominic

comments: author: David Badiola
body: 1. What options do we have as a workaround?
2. Are we looking to get this implemented soon? If so, do we have any reference and how soon would it be?


author: Dominic Lagger
body: Hi [@David Badiola](/t5/user/viewprofilepage/user-id/628310)

1. I don't know any good workaround
2. I think, this will not be implemented soon. Especially for Confluence Server. The Server products are discontinued for 02/2024

Regards, Dominic


Tags: cloud

confluence-cloud

jira

macro
Gifs as Trello background images for boards
Asked by Arturo Pinto:

I got Trello Gold and found this article:

<https://blog.trello.com/got-gold-how-to-create-curate-and-customize-your-trello-boards-in-style>

However, I can't upload GIFs as a background images for my boards. I'm trying with images smaller than 300 x 300 pixels. But it doesn't work...

What am I doing wrong?

Any advice, please?


Answers:
author: Teddy
body: Hi Arturo!  

I was wondering, is the GIF not displaying properly? Or is the upload itself not working?

Also, if you don't mind, can you please send us the GIF you would like to use to our support team through Trello.com/contact?


Tags: board
Projects / Integration with HourStack
Asked by ldesmons:

Hour Stack is really nice, simple to follow how a team has been working at the end of a period of time, but lacks a good "queue" system in which we can put the todolist.

That's where the integration with Trello is interesting: it can do exactly that, and inherits from the labels on Trello to create the task with the same label on HourStack (creating the label if necessary).

It seems that there is no "project" tag though and I would find it very convenient to also inherit the project from the Trello card. Has anyone encountered this situation and found maybe a trick to achieve the same?

Thanks a lot.

Laurent


Answers:
author: Denise
body: Hi Laurent,

Thanks for getting in touch and welcome to the community!

You might want to reach out to HourStack directly to see if they have any recommendations on how to best handle that. As the builders of the integration, they're best equipped to answer any related questions. You can reach them at <https://hourstack.io/contact>
Adding multiple pictures at once
Asked by Nick Danner:

Is there a way to add say 4 or 5 pictures onto a card at once without having to go in and add them one by one?


Answers:
author: Teddy
body: Hi Nick!  

Do you mean adding the pictures as attachments?

If so, you can select as many files as you would like by either shift+clicking each file or dragging a box around them. You can either drag the files directly onto the card using drag and drop, or you can select them through the attachment button.

Are you using the drag-and-drop feature or the attachment button?

<br />

Hope this helps!
i have 2 questions i need help regard collaboration on trello
Asked by Dominic Lussier:

hello everybody. i am familiar with trello but would need some help.I am working with my assistant on many different bord.Is there a way that particular user could view all the card assign to him across all those bord??

I also want to know something.I have some board that some item are private but would need in that particular bord to have some card assign to people but don't want those people to see the card not asign to them??!!

let me know


Answers:
author: Nick Danner
body: You would have to invite the person to that board/card and then they should be able to see everything. You can also password protect specific cards but Im not 100% on how to do that. I know for our company we have some pricing that is password protected so people can see it on a need to know basis.