youngmon/atlassian-qna huggingface dataset:
Create Issue action/link missing from board
Asked by Carl Clark:

Hi All,

I have reviewed similar questions in this forum but not found a solution to my problem.

I am using the free version of JIRA and recently found that the "+ Create Issue" link on my board disappeared it was their previously.

- I can create an issue using the Create button

- I did recently modify my workflow to include the Story issue type which we previously didn't have. However, I have one workflow that supports all the issue types. And not sure if it disappeared since then.

- I don't have any special filters.

- While I am grouping by Epic it is the same when I don't group.

Any ideas?

Thanks

Carl

![Jira Missing Create Issue Button.png](https://community.atlassian.com/t5/image/serverpage/image-id/331770i5262C4AFCB1A63DD/image-size/large?v=v2&px=999 "Jira Missing Create Issue Button.png")


Answers:
author: Trudy Claspill
body: Hell [@Carl Clark](/t5/user/viewprofilepage/user-id/4915364)

Welcome to the Atlassian community.

I see that you are using a Kanban board with the Backlog activated.

Is this for a Company Managed project or a Team Managed project?

When you create an issue using the Create button do you see an option in the dialog to set the status of the issue?

Do you have more than one status value mapped to the first column?

comments: author: Bill Sheboy
body: Hi [@Carl Clark](/t5/user/viewprofilepage/user-id/4915364) -- Welcome to the Atlassian Community!

Adding to Trudy's ideas...

Please see this suggestion which explains other reasons a board would not show the Create Issue option in the board columns: <https://jira.atlassian.com/browse/JSWCLOUD-17042>

Kind regards,  
Bill


Tags: cloud

jira-cloud
not able to login with id
Asked by bitbucketsc:

i havent use jira for a long time. but now, i cant login with my id.

I dont have email of it.

I want to recover my account


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Are you the admin of the site or a different user ?. If you have different admin user then they can check your user status.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Is it possible to make comments stand out more against other UI elements?
Asked by April Coulter:

This is a very difficult question to phrase. My problem is that Jira's user interface is formatted such that its visually fatiguing to pick out the comments on the issue against other elements (name, timestamp, edit, delete, emoji). There's very little white space between comments, and the default font is not significantly larger than the other elements, so it all kind of blends in together as a wall of 'stuff'. The old version of Jira I was using in 2020 was easier to read as the UI kept each comment visually isolated from the next.

Is there anything I can do in the settings to make comments default to a format that would make it easier to distinguish the actual comment text, one from another? Such as, change the default font of comments? Or add white space between comments?

I've been able to make changes to the description default format in Project Settings, so that the content of the description is visually more isolated from the rest of the UI elements, I haven't been able to find a way to do this for comments though. Is it possible? Has anyone else encountered this problem and found a solution?


Answers:
author: Mayura
body: Hey [@April Coulter](/t5/user/viewprofilepage/user-id/5529217)   

Good day!  

I understand your concern about the readability of comments in Jira. Unfortunately, Jira does not offer built-in settings to customize the formatting of comments such as changing the font or adding white space between comments.  

Currently there is no known workaround for this behavior. However I see we already have the below feature request for this requirement.  

[Add dividers to issue comments](https://jira.atlassian.com/browse/JRACLOUD-69036)  
?  
Kindly note that all the updates of the implementation will be posted on the request above. Hence we highly recommend you to watch it and vote on it, so that you're notified if this is implemented in a future release. For your reference, you can find our policy on how we prioritise feature and improvement requests at [this page](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html). You can also add a comment to the feature request to explain your specific use-case to the developers.  

<br />


Tags: cloud

comment

comments

design

font

format

jira-cloud

user-interface
How can I disable Time Entry on forms in Jira Cloud
Asked by Karin Schultz:

A few days ago (it seems) Time Entry appeared on our all of our forms. We don't track time on any of our issue types and I would like to disable it. I don't want it on the forms.

My research showed I should simply go to Settings-\> Field Configurations -\> Issue Features -\> Time Tracking and click the button to disable it. Only problem is, there is no Disable button!

![Screenshot 2024-06-25 at 4.44.39?PM.png](/t5/image/serverpage/image-id/331761i567300BD2B7A5B9F/image-dimensions/279x215?v=v2 "Screenshot 2024-06-25 at 4.44.39?PM.png")

I also tried hiding the Time Tracking field in Field Configurations.

I have spent all day researching and still no solution. What am I missing?!


Answers:
author: Trudy Claspill
body: Hello [@Karin Schultz](/t5/user/viewprofilepage/user-id/4983244)

You can't disable Time Tracking globally. Wherever you got that information, it was incorrect.

As per the documentation here:

<https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/>

...time tracking is always on for Jira Cloud. You can disable users' ability to actually log time in projects though, by changing the permissions of the project **and** hiding the time tracking fields, as described in the above document.


author: Karin Schultz
body: Thank you! That did the trick!


Tags: cloud

jira-cloud
How to set up an automation that allows weekly tasks to be automatically allocated to the next week
Asked by Ehren Bond:

Hi Atlassian community

I am hoping someone may know the best way to do this. our team currently uses Jira for weekly task management. When tasks for that week have not been completed, we are manually allocating all tasks to the next week.

Is there a way to automate this process?

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Ehren Bond](/t5/user/viewprofilepage/user-id/5402760)

How are you "allocating a task" to a given week? Are you setting the Due Date field, the Start date field, ...?

comments: author: Ehren Bond
body: Hi Trudy

We have a field called team standup week which we allocate tasks to for that particular week (for example if a task was commencing next week it would be the week of 1 July 2024). When we get to the end of that week, if the task is not completed we then add it manually to the following week by adding 8 July 2024 to the team standup week field.

However, with this field, we are having to manually select the next week to allocate each task to when they are continuing on. So we are looking for a way to automate this so if a task is not complete in that week, it will automatically carry over the the next week![team standup week field.png](https://community.atlassian.com/t5/image/serverpage/image-id/332279iBED6E509A28E8546/image-size/large?v=v2&px=999 "team standup week field.png")


Tags: cloud

jira-cloud
Jira update allowing changing "Assignee" from filter screen, how to restrict
Asked by Cristina Santamaria:

Based on the recent changes Atlassian made to Jira, users can now change the "assignee" from the filter screen.

In our environment, we only want a select group of people to do the "assigning" due to work schedules, etc. and this will allow anyone to change the assignee to anyone they want.

I am trying to figure out how to restrict it, so that only via transitions can issue to "Assigned".

I am trying to remove the permission "assign user" but, as each step in my workflow can go to a new person, I am not sure the "post functions" will work. I am testing, but was wondering if anyone else has a similar problem with the newest update and if they have a work around.

Automation is not a work around, as we would exceed the limit and incur extra costs, which we would rather not do for this purpose.

thank you

Cristina


Answers:
author: Bryce Lord
body: Hi [@Cristina Santamaria](/t5/user/viewprofilepage/user-id/805323)

As you mentioned above, this is typically handled through permissions. If only a certain group of individuals should be able to assign work, then we need to make sure that this group is the only one that has the "Assign Issues" permissions in those projects.

If you're speaking about the initial assignment of work, and after that anyone can assign the work to whoever it needs to go to next then everyone will still need the "Assign Issues" permission.

If that's the case one way to solve this issue, although I don't love the solution, is to adjust the transition where the work is initially assigned and use the "User is in group" condition. This will only allow specific users (within the group selected, which would contain those individuals that can assign work) to see the transition and so only they could move it to the next step in the process. After that point, anyone could assign the work through the rest of the process.

The only reason I don't love the solution is sometimes conditions cause confusion on why some users can see specific transitions and others can't.

Hope this helps!

comments: author: Cristina Santamaria
body: thank you. I did find that the post functions, will work, even if the person transitioning does not have "assign issue". Basically, I've set up the Post functions to updated the "assignee" field.

With this, then the filter change that Atlassian made, removes the ability for anyone to change the "assignee" from the Filter. the only way to change the Assignee is via transition, and only to the users that were pre-selected by the higher powers that are...

I think I'm good with my current setup.


Tags: cloud

jira-cloud
Where's billing history?
Asked by Margarette Yamaguti:

Billing history disapeared. I can't find it in original experience nor improved experience. I'm billing admin , billing contact, site admin, org admin, everything.

It all disapeared after Atlassian informed changes in billing view.  
Tried to find these Managed subscriptions pages, but they only show Next price estimate by product.   
Does anybody know how to solve it?

<https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/>


Answers:
author: Mike
body: I still have the mentioned issue in the initial post.


author: Margarette Yamaguti
body: Hi, My ticket was solved. Someone fixed the problem and now I can see all my invoices

(see [Support ticket CA-3026217](https://support.atlassian.com/requests/CA-3026217) )

comments: author: Hillary DiMaria
body: How did they fix the problem? Is it something admins can fix themselves?


author: Hillary DiMaria
body: Actually, I think I found it.

When you're in the billing preview, click Manage on any of the products.  
then there is a left hand menu available that shows Invoices

I have a feeling that menu should always be available when you navigate to the Billing tab, but it's not.


author: shivakumarh483
body: Hello Margarette,

Are you referring to Billing preview?

comments: author: Margarette Yamaguti
body: Nope. Billing history.


Tags: cloud

jira-cloud
Running JIRA and Google Work Space Sync without email notifications to users
Asked by Usama Attaullah:

I want to run a Google workspace sync with JIRA without triggering any email invites or other notifications to the users involved in the sync


Answers:
author: usama
body: Turns out we can't disable email invites that get sent out to new users. There is a feature request for this though.


author: Benjamin
body: Welcome [@Usama Attaullah](/t5/user/viewprofilepage/user-id/5529151) .

I can't remember but I don't recall e-mail gets sent out for syncing. You may want to try with one user and see.


Tags: cloud

jira-cloud
How do I set up the Authentication header for Jira Automation "Send Web Request"?
Asked by Jamie Malangyaon:

It is my first time setting up a Jira Automation with "Send Web Request".

I have set up everything except for the Authorization information for the header. What is the correct syntax or how do I set up the header to take in my username and password so that it can access my boomi REST API?


Answers:
author: Mikael Sandberg
body: It all depends on what header Boomi is expecting. For example Jira is using the Authorization as the header and then you add the email address and API key as the value, something like this:

![Screenshot 2024-06-25 at 2.00.10?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331745i83FFF757D14E9B32/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 2.00.10?PM.png")

The API reference should have all the information that you need to set up the authentication header.

comments: author: Bill Sheboy
body: Hi [@Jamie Malangyaon](/t5/user/viewprofilepage/user-id/5462447)

Adding to Mikael's answer...

Here is a walkthrough for calling the Jira REST API with the Send Web Request action and it may give you some additional suggestions:

<https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>

Kind regards,  
Bill


author: Jamie Malangyaon
body: Thank you Mikael Sandberg - this is exactly what I was looking for.

Thank you Bill for the link to the post, this is very helpful.


Tags: cloud

jira-cloud
What is the best down load from Jira to get year-to-date information on the number of Projects
Asked by Bogner, William Benjamin:

I work for Kelley Business School at Indiana University. We have a new University Marketing Director, and she has tasked us with starting to forecast our demand and resource capabilities. To do that properly, using year-to-date information from Jira would be important.

I am trying to download the total projects entered into Jira over the last two to three years by months if possible. I would love to get information on the date created and the date that the project was finalized. (looking to get information on performance to plan)

What download feature in Jira would be the best to use, and could you offer guidelines on how to perform this task best?

Thanks for. your help

William B Bogner, Marketing Assistant Kelley Business School (wbogner@iu.edu)


Answers:
author: Dave Rosenlund _Trundl_
body: My $.02... What you are describing, [@Bogner, William Benjamin](/t5/user/viewprofilepage/user-id/5514935) , is Project Portfolio Management. Aka, PPM.

While Jira out of the box has some PPM capabilities, it was, IMO, fundamentally architected for project management on the granular scale.

To produce a report like the one you describe I think you will want to look at the PPM solutions available on the Atlassian Marketplace to discover which one best to meet your needs.

[https://marketplace.atlassian.com/addons/app/jira/top-selling?hosting=cloud\&query=PPM](https://marketplace.atlassian.com/addons/app/jira/top-selling?hosting=cloud&query=PPM)

Hope this helps,

-dave


Tags: cloud

jira-cloud
Do you need a license to view reports, dashboards, plans, and boards in Jira?
Asked by Kathy Henderson:

We have managers that want visibility into our output, but do not need to work in Jira. Do you need a Jira license to have visibility to:

Reports

Dashboards

Plans

Boards


Answers:
author: Trudy Claspill
body: Hello [@Kathy Henderson](/t5/user/viewprofilepage/user-id/5529118)

Welcome to the Atlassian community.

If you do not enable Public access to the projects and Public access to the filters used in those entities, then yes, users need a license to view that information.

The users must have permission to view the issues referenced in each of those entities. That permission is granted through the project settings. You can limit access to only licensed users, or you could set the access to be Public, which would make the information visible to anybody on the internet who found your URL.


Tags: cloud
Can I use Automation to Transition Issue WHEN Checklist Progress % = 100?
Asked by Donna Benton:

I have a team that wants an automation rule created to transition an issue after the Checklist in the Issue is completed.

Does anyone have experience with Checklist that can help with this?

Thank you.


Answers:
author: Trudy Claspill
body: Hello [@Donna Benton](/t5/user/viewprofilepage/user-id/2420418)

What is the custom field type for your Checklist? Are you using the native Checkboxes custom field type, or are you implementing Checklists using a third party app? If you are using a third party app, which one are you using?

comments: author: Trudy Claspill
body: To confirm, you are using this app, correct?

[https://marketplace.atlassian.com/apps/1213231/issue-checklist-for-jira-pro?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1213231/issue-checklist-for-jira-pro?hosting=cloud&tab=overview)

If so, the vendor has provided documentation for various Automation needs related to their field, including transitioning an issue when the checklist is completed.

<https://docs.herocoders.com/checklist/close-issue-when-checklist-completed>


author: Donna Benton
body: Field: Checklist Completed

I am using Issue Checklist Pro.

comments: author: Gracjan Weso?owski _HeroCoders_
body: Hi [@Donna Benton](/t5/user/viewprofilepage/user-id/2420418)

The answer provided by [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) is correct :)

I also saw your email yesterday. I will answer that right away. If needed we can join on a call to configure it.

Cheers,

Gracjan


Tags: cloud

jira-cloud
I would like the group "Epic empty" or "Issues without Epic" to appear first in the order.
Asked by Adriano Silveira:

When you use group by Epic, I want to order starting the group "epic empty" or "Issues without Epic," but I tried with a JQL query and have not found the solution.

Isn't this way possible to order this way?  

I.e.  

\> Issues without Epic  
\> Epic 1 Lore  
\> Epic 2 Ipsum  
\> Epic 3 Bar


Answers:
author: Trudy Claspill
body: Hello [@Adriano Silveira](/t5/user/viewprofilepage/user-id/5529066)

You cannot change the order of the swimlanes when you use the built in Group By options.

If you want to explicitly order the swimlanes while creating swimlanes per Epic then you would have to define swimlanes based on Queries. That option is not available for Team Managed project boards.

If you are able to define swimlanes based on Queries then you would have to create a JQL for the issues with no Epic, and then an explicit JQL for each individual Epic.

![Screenshot 2024-06-25 at 12.00.29?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331721iA2D46AA9EF370D00/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 12.00.29?PM.png")


author: Adriano Silveira
body: Thanks a lot for the fast answer.

<br />

I also added \`issuetype != Epic\`


author: Jovin
body: Hey [@Adriano Silveira](/t5/user/viewprofilepage/user-id/5529066)

You can achieve this by creating Query based swimlanes! Go to Configure Board through the **...** on the top right of your board view, then navigate to "Swimlanes" on the left menu.

Here you need to create the queries for your swimlanes, anything that doesn't match a query will go into a swimlane called "Everything else". For your particular use case it would be:

1. **Query 1: No epic**
   1. parent IS EMPTY
2. **Query 2: Epic 1**
   1. parent = EPIC-1
3. and so on

Mind you, this requires you to have every epic having it's own swimlane in a query, or just let everything else fall below!

You can also choose to "Group by" Epic (via the Group by button on the board), but if they do not have an epic it will simply hide it.


Tags: cloud

jira-cloud
Bulk moving of stories from 1 Epic to another
Asked by Steven_Doherty:

Not sure if I should be doing this in Plan view or backlog but need to move 30 to 40 stories from one Epic to another and not seeing any bulk move options. Have to do this for about 30 Epics so could really use some help and maybe a screen shot or 2 might help Thanks


Answers:
author: Trudy Claspill
body: Hello [@Steven_Doherty](/t5/user/viewprofilepage/user-id/5529036)

Welcome to the Atlassian community.

Under the Filters menu select the View All Issue page.

Enter a filter to select the child issues that you want to change. These need to all be intended to go to the same Epic.

After you confirm that you have the correct list of issues you can click the ... button in the upper right corner to get to the Bulk Change wizard.

![Screenshot 2024-06-25 at 11.40.32?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331717i0F857F9CE95DD316/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 11.40.32?AM.png")

Select Bulk Change.

The next screen (Step 1) will list the issues in the filter results. Select the ones you want to update and click Next.

The next screen (Step 2) will give you bulk change options to choose from. Select Edit Issues and click Next.

The next screen (Step 3) will give you a list of fields available to change. Find the Parent field.

![Screenshot 2024-06-25 at 11.43.31?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331718i7B348A15ACE4CA82/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 11.43.31?AM.png")

In that field specify the Epic to which you want to move the issues. Click Next.

The next screen (Step 4) will be a confirmation screen. This is the last step to confirm you want to make the change. There is no undo button to revert after you click Confirm, so make sure you really want to make this change.

comments: author: Steven_Doherty
body: Thanks for the detail in your response Trudy. I am going to try this option as well as just finishing my Q3 planning and working with many Epics


author: Walter Buggenhout
body: Hi [@Steven_Doherty](/t5/user/viewprofilepage/user-id/5529036) and welcome to the Community!

There's several ways you can do this. But if you're talking about 30-40 stories, you could quite easily update the parent epic in backlog view by selecting the stories you would like to move into a new parent epic and then just dragging them to the desired target epic in the epic panel. Just trying this in a test environment and I suppose this would be the fastest solution.

Alternatives would be bulk change from the issue navigator (but this requires a lot of steps if you want to move stories to multiple different parent epics) or updating the *parent* using the bulk update option in plans. Again, this requires quite a bit of clicking around and will probably not be faster.

Hope this helps!

comments: author: Steven_Doherty
body: Thanks Walter let me give that a try .


Tags: cloud

jira-cloud
how can I cancel this site?
Asked by Ramos, Miguel (Contractor):

By mistake I created this new account yesterday, but I want to cancel it. Should I contact admin of Cliffs? or Atlassian?

Or what should I do?


Answers:
author: Walter Buggenhout
body: Hi [@Ramos, Miguel (Contractor)](/t5/user/viewprofilepage/user-id/5529045) and welcome to the Community!

Assuming you created a site by accident and you want to have it removed, see [this support article](https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription) for instructions.

If you created the site yourself, you should have the necessary permissions to perform the steps described in the article.

Hope this helps!


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing