User mention (@) nor date picker (//) works anymore
Asked by Markus Holzer:

We have serverside installation of confluence 6.7.1

A collague told me, that user-mention nor date-picker ist working anymore.

As far as i know, some days ago, both features worked fine. No updates where done. I restartet confluence server (but not the database).

I also rebuilt the search-Index with no result.

Any ideay?

thanks a lot

markus


Answers:
author: Fadoua
body: Hi Markus,

What about flushing the Entries and then running an indexing?

comments: author: Markus Holzer
body: thanks for suggestion - what I did (i have german version - so menues are translated):

1.) admin - cache administration - on the right bottom "clear cache"

2.) content indexing - rebuild

but user-mention @ doesnt work nor date-picker //

both functions are pretty convenient - so we really miss them...

thx again

markus


author: Fadoua
body: [@Markus Holzer](/t5/user/viewprofilepage/user-id/1213816)Are you getting the same behavior in different browsers?

Did you check the logs for any errors? What change did you make in Confluence recently (configuration/Plugin)?


author: Markus Holzer
body: [@Fadoua](/t5/user/viewprofilepage/user-id/655791)this feature doesnt work on all browsers.

Logs: I checked Aapche Log as well as ConfluenceLogs - no entries at all. to be honorest: i?m not sure, whiche logs to check exactly?

What I changed couple of days ago: i activated Confluence HTML Macros for using user-defined-html-macros. Maybe thats the reason?

Do somebody know on what user-mention and date-picker features depends on? Any special activations of System-modules?

Maybe I disabled one by fault!

thanks again


author: Markus Holzer
body: one more info: the macro "user mention" is not available at all!

is there a system-Macro which is maybe inactive and depends on "user-mention"??


author: Fadoua
body: Hi [@Markus Holzer](/t5/user/viewprofilepage/user-id/1213816)

I apologize for not getting back to you earlier I am on PTO.

The logs you should be checking is: atlassian-confluence.log

If you have a test environment with the same configuration than Production. Try to disable HTML macros and see what will happen

System Add-ons should never be changed except if you were told to do so by an Atlassian expert.

Was "User Mention" ever working? If not then there is a problem.

Please let me know how it goes.


author: Markus Holzer
body: THX again for your reply.

The macro worked perfect since last Week - i am almost sure it depends on the activation oft HTML macro.

However - i disabled HTML macro in the meahnwhile - but with no success!

I am getting crazy...


author: Fadoua
body: Did you run a search indexing again after disabling the plugin?

Let me know how it goes, I am going to remain connected for couple minutes.


author: Fadoua
body: Any luck [@Markus Holzer](/t5/user/viewprofilepage/user-id/1213816)? Running the indexing after installing/uninstalling a plugin should be done everytime.


author: Markus Holzer
body: Hi,

I was on holidays last days... sorry for no answers...

thanks again for your feedback --\> [@Shannon S](/t5/user/viewprofilepage/user-id/510046) gave me the correct hint:

1.) add-on "user mention" was DEACTIVATED

2.) add-on "inline comments" was DEACTIVATED

I have no idea why both add-ons were deactived! I 100% didnt do that!

maybe after an Update?

However - no its working fine again!

thanks,

markus


author: skwal8r
body: [@Markus Holzer](/t5/user/viewprofilepage/user-id/1213816) how did you activate them again?


author: Nirmani Kalakheti
body: I think [@Markus Holzer](/t5/user/viewprofilepage/user-id/1213816) meant to Disable and Enable.