youngmon/atlassian-qna huggingface dataset:
Unable to run pre-bootstrap upgrade tasks as your support period has ended
Asked by Manuel Rajkumar:

Hi all,

I am getting below exception since my trial licence expired.

TimeLevelTypeDescriptionException

|---------------------|-------|-----------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---|
| 2018-08-07 13:04:28 | fatal | bootstrap | Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian Support at [https://support.atlassian.com](https://support.atlassian.com/) |   |

I generated new licence using below link but unable to update.

<https://confluence.atlassian.com/confeval/billing-and-licensing-evaluator-resources/licensing/how-to-use-developer-licenses-and-to-whom-are-they-available>

While accessing my localhost:8085 I get above error. I am unable to update licence as per below procedure.

**To update your Bamboo license key:**

1. Click the ![](https://confluence.atlassian.com/bamboo/files/306350223/cog.png) icon in the Bamboo header and choose **Overview**.
2. Click **License Details** (under 'System') in the left navigation panel. This will display your existing Bamboo license details.
3. Paste your new license into **License Key**.
4. Click **Save New Lic** **ense**.

Can any one suggest an advice ?


Answers:
author: Jeremy Owen
body: Hey Manuel,

We already helped on this topic via your support ticket but I'm just going to post the same response here for anyone else interested.

You can manually update your license without access to the UI using the steps in the below knowledge-base article:

* [Unable to run prebootstrap upgrade tasks as your support period has ended](https://confluence.atlassian.com/bamkb/unable-to-run-pre-bootstrap-upgrade-tasks-as-your-support-period-has-ended-762874747.html)

Cheers,

Jeremy


Tags: evaluator-resources

licence
How to configure remote agent capability for selenium and chrome
Asked by Deepak Gunasekaran:

Dear Team,

We would like to run our selenium test in remote windows server via remote agent. how do we configure remote agent capability for selenium and chrome. i was going over following links on how to define new custom capability for selenium and chrome but couldn't find an example.

<https://confluence.atlassian.com/bamboo/defining-a-new-custom-capability-289277149.html>  
<https://confluence.atlassian.com/bamboo/configuring-remote-agent-capabilities-using-bamboo-capabilities-properties-289276849.html>

your help much appreciated.


Answers:
author: vincent
body: any update on this, esp how to setup chrome or agent already have chrome bakedin ?


author: don xu
body: Did you get any answer or find any solution? I have the same problem now. Please provide advice.

Thanks

Don Xu


Tags: remote-agent

selenium
Were to find complete docs for yaml bamboo specs syntax?
Asked by bhrthdsra1:

Hi Team,

I am using the bamboo 6.3.1 , I am able to create the simple build plan using the bamboo specs but i need full syntx for checking outsource code repo and running the ansible playbooks with ansible executor and passing some environment varables.

Were to find exact syntax for all these steps for yaml based bamboospecs. I didn't see any syntax for these in below page.

<https://docs.atlassian.com/bamboo-specs-docs/6.3.0/specs-yaml.html?_ga=2.179022370.704151055.1533537464-474488701.1533537464#job-artifacts>

can anyone help me were to find full docs for yaml bamboo specs?


Answers:
author: Gabriel Ribeiro
body: Hi Bharath Kumar,

As stated in the [official documentation](https://confluence.atlassian.com/bamboo/bamboo-yaml-specs-938844479.html), YAML specs is designed only to handle simple specifications and all currently available YAML Specs syntax is described in the document you've mentioned above.

If you want to create more sophisticated plans, I'm afraid you'll need to move to [Java Specs](https://confluence.atlassian.com/bamboo/bamboo-java-specs-941616821.html).

thanks.

comments: author: bhrthdsra1
body: Thank you for your update.


Tags: spec
Allowing agents to update Request Participants if using property jira.permission.edit to limit edits
Asked by Julie Beltz:

We are limiting the editing of issues once they are approved using the property jira.permission.edit.group. This way values can't be modified from what was there when it was approved. Agents are still able to update the Status and Assignee, but not other data fields. Is there anyway to allow updates to Request Participants? I would have considered that a default agent use field.


Answers:
author: Ste Wright
body: Hi [@Julie Beltz](/t5/user/viewprofilepage/user-id/4534342)

I'd assume it's classed as a field in general - which is part of the "Edit Issue" permission.

The reason Status and Assignee are still editable is probably because you need different permissions for those - i.e Transition Issue and Assign Issue.

---

What other fields are you trying to limit editing for, post-approval? Could you reverse the approval if fields are edited as an alternative?

Ste


Tags: cloud

jira-service-management

jira-service-management-cloud
Multi-line Default Response on forms
Asked by Edward Moxley:

Is it possible to format a multi-line default response on a form?

Thanks,

Ed


Answers:
author: John Funk
body: Hi Edward,

Can you provide some additional information? What exactly is the use case and type of field?

comments: author: Edward Moxley
body: The use case is to show a list of questions within a paragraph field to guide the user to what they need to enter.

I know I can do this using the default value in a custom field, but it seems silly to create a different custom field (and issue type) each time I have a Request Type where I need to ask questions like this.

Thanks

Ed


author: John Funk
body: If you use a Proforma Form, you can add the text in the field for the form.


Tags: cloud

jira-service-management

jira-service-management-cloud
Free Version Customer Limit
Asked by Henry Choi:

For the 10 users available for the free version of Jira Service Management. Does that 10 include the number of customers it allows?

I'm in an org that would need 3 agents/users but we have more than 10 total customers that would need to submit tickets.


Answers:
author: Michel Neeser
body: Hi [@Henry Choi](/t5/user/viewprofilepage/user-id/5361085)

With Jira Service Management, you only pay per agent. This means that you always get an unlimited amount of customers, regardless of the plan/version. You can find this information on the [pricing page](https://www.atlassian.com/software/jira/service-management/pricing) for your reference.

Please keep in mind that the free version allows for only 3 agents (and not for 10 as you stated in your question).

Hope this helps!

comments: author: Henry Choi
body: Thank you! This is super helpful


author: Michel Neeser
body: [@Henry Choi](/t5/user/viewprofilepage/user-id/5361085) Glad I could help! Please consider accepting the answer, maybe it is helpful for others as well in the future. Thank you. :-)


author: John Funk
body: Hi Henry,

I am not aware of what the limit might be, but it is certainly a LOT more than 10.

comments: author: Henry Choi
body: I think I was looking at a different pricing page by accident. I didn't see it before, but it says unlimited customers on the page.   


author: John Funk
body: Great! Makes sense.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation to create a chain of sub-tasks that all link back to the parent?
Asked by SheLa Newburn:

Hey, I am wondering if anyone has any ideas on how to approach setting up an automation. I will explain the high level expectation below. A team would like the following process to happen in their project via an automation:

1. When an Issue is created under the "Training" Issue type, then assign the ticket to John Doe. ***This is the parent ticket.***

2. When John Doe moves this Parent ticket to "**In Progress** " \> Create 6 new Subtasks *(Note: Each Subtask has a unique Summary Name)*

3. When the 6th Subtask from the above is transitioned to ".**Done** " then create a new sub-task (Subtask7) that links back to the parent  

4. When the 7th Subtask is moved to "**Done** ", then send an email to users in the "SME(s) field and create a new subtask (Subtask 8) that links back to parent.  

5. When the 7th subtask is moved to "**Done**", then send an email to user in the "Lead" field and create a new subtask (Subtask 9) that links back to the parent.

The above basically goes on until we have a total of 16 subtasks. I have tried setting it up using separate rules for each line utilizing branching but it seems to stop linking back to the parent ticket once I get to the 8th subtask. I would appreciate any advice!

Thank you!


Answers:
author: Dexter de Vera
body: Hi [@SheLa Newburn](/t5/user/viewprofilepage/user-id/4971285) ,

My suggestion base on your process is to add status in your parent issue for 7 to 16 subtask process to simplify the automation and easily to track the progress of issue.

Sample process

- when issue move to in progress

- automation create 6 ticket

- add workflow condition in transition from in progress to next status:all subtask must be in done status (this will disable the move the status if all subtask are not yet done)

- if all subtask are done, you may now move to another status - e.i "For SME" status

- automation:send mail to sme and create 1 subtask

- same workflow condition in transition from For SME to next status: all subtask must be in done status

- if all subtask are done, you may now move to next step/status e.i "For lead"

- so on and so forth.


author: Kian Stack Mumo Systems
body: [@SheLa Newburn](/t5/user/viewprofilepage/user-id/4971285),

You should be able to set it up. Can you please share the configurations you have for the 8th Sub-task rule?

Thanks,   

Kian


Tags: cloud

jira-service-management

jira-service-management-cloud
Assets in Jira Service Managment
Asked by Roy Kasenchak:

We presently have our Intune devices being imported into our assets which are great, and we don't want to change that. What we are looking for is for our team to track additional assets, like monitors, docking stations, etc. that the user presently has and also to track assets we have in inventory, so that when we run low, we can order more. does anyone have a good suggestion of a Jira App that would help us with this?


Answers:
author: Michel Neeser
body: Hi [@Roy Kasenchak](/t5/user/viewprofilepage/user-id/5125619)

You can always add assets manually to Asset Management besides importing them from an external application, so there is probably no additional app needed for your use case. Or are you currently missing some specific features in Asset Management?

comments: author: Roy Kasenchak
body: It doesn't allow me to assign the assets to a user.


author: Michel Neeser
body: [@Roy Kasenchak](/t5/user/viewprofilepage/user-id/5125619) It is possible to add a user field in the object type in Asset Management. This way, you're able to link assets to users.


author: Roy Kasenchak
body: [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853) how is that done?


author: Michel Neeser
body: [@Roy Kasenchak](/t5/user/viewprofilepage/user-id/5125619) There is the attribute type "User" which you can use for referencing a user account in an object. Please have a look at [this page](https://support.atlassian.com/jira-service-management-cloud/docs/attribute-types/) for information on all the available attribute types. And on [this page](https://support.atlassian.com/jira-service-management-cloud/docs/create-an-attribute/), you can find the steps necessary to create a new attribute in Assets.


Tags: cloud

jira-service-management

jira-service-management-cloud
linked issue's link
Asked by Kamil Askerov:

I want to make in JSM issue one custom field which customer can't change and where will be link to linked issue associated with this issue.


Answers:
author: YY Brother
body: Hi [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5450722)

Welcome to our community.

Do you want to create a customred ULR field to store the link of this JSM ticket, which is invisible on customer portal?

Here is the custom field type and the new field can be configured not shown on the portal.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/317007i2A8EF84767CDA66E/image-size/large?v=v2&px=999 "image.png")

Hope it helps.

Thanks,

YY?

comments: author: Kamil Askerov
body: [@YY Brother](/t5/user/viewprofilepage/user-id/4083879) Thank you for your answer.


author: Kamil Askerov
body: I can't ask other question in community. What will be the problem?


author: YY Brother
body: You don't have any permission to create a question? [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5450722)


author: Kamil Askerov
body: Why? [@YY Brother](/t5/user/viewprofilepage/user-id/4083879)


author: Kamil Askerov
body: I whant to ask about jql but my question not saved


author: YY Brother
body: maybe the network issue. you could ask here and I will hep you


author: Kamil Askerov
body: [@YY Brother](/t5/user/viewprofilepage/user-id/4083879) jql order by field asc work but desc work like asc. Why is that?


author: YY Brother
body: it seems to be impossible. plz show us your case screenshot.


Tags: cloud

jira-service-management

jira-service-management-cloud
Send webhook to slack via JMWE
Asked by Tarieli Gvritishvili:

Hello,

I want to send a slack message with webhook from JMWE app like it is in Jira native automation on a certain trigger.

How is it possible to post the webhook.


Answers:
author: Avinash Bhagawati _Appfire_
body: Hi [@Tarieli Gvritishvili](/t5/user/viewprofilepage/user-id/5441433) Good day!

In this case, you can use a Build-your-own (JMWE app) post-function, and use the callRest filter: <https://appfire.atlassian.net/wiki/spaces/JMWEC/pages/465242995/callRest>

Please find below example.

```
{% set payload = {
"channel": "#test-001",
"username": "webhookbot",
"text": "This is posted for #test-001 and comes from a bot named webhookbot.",
"icon_emoji": ":ghost:"
} %}

{% set webhook_url = "https://hooks.slack.com/services/T013H6GS22J/XXXXXX/XXXXXXXXXXoBJutA185uAWF" %}

{{ webhook_url | callRest(verb="post", body=payload) | dump(2) }}

```

I hope this helps!

BTW, I'm from Appfire, the vendor of JMWE app.

Thanks,  
Avinash

comments: author: Tarieli Gvritishvili
body: Works great, thanks a lot.


author: Jocelyn Weber
body: Is it possible to call issue fields into the body of the text? This is working well except that it is showing "... for {{issue.fields.customfield_10100}} was transitioned..." in the body of the slack message instead of the value of that field.


author: David Fischer
body: It is, but not using {{}} since you're building a string, not the output. So you would do:

```
"text":"for "+issue.fields.customfield_10100+" was transitioned"
```


Tags: jira-misc-workflow-extensions

jira-service-desk-cloud

jira-service-management

jira-service-management-cloud

jira-software
Contact customer
Asked by Klara Haglund:

How do I contact a new costumer through Jira service management?


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Klara Haglund](/t5/user/viewprofilepage/user-id/5471566) and welcome to the Community,

There is no way to contact a customer without them opening a Request first. It's always a "Push" from the customer's side in form of a Request opened per Portal or other channels.

If you want to contact the customer without a request you'll need their Email-Adress and contact them outside Jira. The communication won't be tracked, unless you use the Email-Adress that is connected to your JSM project. In that case, the Customer's reply will trigger the Issue creation (if configured) and you have the Email text as the Issue's description.


Tags: cloud

jira-service-management

jira-service-management-cloud
Pausing a project (issue) for reporting reasons
Asked by Simon Sahli:

Hello everyone,

there is a new requirement for a Jira JSM project for which I would like to get the input of this community for implementation ideas and best practice.

Context, we are using JSM to manage projects, meaning we are having a project issue type, which has a lot of different subtask, which divide the project into smaller pieces that can be assigned to users that execute the actual task.  
We already having a "Start Date", and "Due Date" and and "End Date" field to track the different dates of the project . Due Date is when the project was originally planned to be done and the end date is when it actually happened.

Now the stakeholders want even more date fields for when a project has been stopped and when it will be (or is) restarted. So basically this would show the phase when a project has been stopped.  
I am not really happy to add even more date fields and I also see some issues like when there are multiple pauses for one project.   
I am basically wondering what is **best practice to be able to track the date / time range of paused issues within Jira for filters and reports?**

For the workflow I would add a "On Hold" status that we are already using in other projects when issues are paused.

So yeah, if you have had a similar situation or any best practice tip for the described situation then this would be appreciated.

Thanks in advance!

Cheers,  
Simon


Answers:
author: John Funk
body: Hi Simon,

We do something similar by creating a custom Paragraph field (multi-line text) and then update it whenever we put something on hold or flag it for some reason. We don't use different date fields for it. Then we add an automation rule to populate it. Here is an example:

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/316982iE6B3D29D302DE6AB/image-size/large?v=v2&px=999 "Screenshot.png")

comments: author: Simon Sahli
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)  

thanks for your response and very interesting approach.  

So if I understand correctly, it is possible that whenever someone transfers the status to "On Hold" that the current system date gets written in multi-line text field, correct?


author: John Funk
body: Correct.

Here's an example of the result:

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/317391i4238F262D4F0C2AF/image-dimensions/329x441?v=v2 "Screenshot.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Power BI with Jira?
Asked by Tumelo Suzan:

Is it safe to connect power BI with Jira? I would love to connect Power BI so that it can help with jira tickets report.


Answers:
author: John Funk
body: Hi Tumelo,

Yes, it is very safe. You will need to install an Atlassian Marketplace app to be a connector between the two though.

[https://marketplace.atlassian.com/search?hosting=cloud\&query=power%20bi](https://marketplace.atlassian.com/search?hosting=cloud&query=power%20bi)

comments: author: Tumelo Suzan
body: Hi John

Thanks i will download it.


Tags: cloud

jira-service-management

jira-service-management-cloud
Knowledge Base on Portal shows error message: We couldn't find what you're looking for
Asked by Takashi HYODO:

My Knowledge Base suddenly started not to work. It lists titles of articles in the clicked category and for the search result. However, it dosen't show up their content when the title is cliked. Instead, the following error message appears on the Help desk:

```
We couldn't find what you're looking for
We looked everywhere, but it doesn't exist.
It may have been deleted. Unless, of course, the URL has a typo in it
```

I checked all the permission settings and they seem all OK. I also tested it making a brand-new JSM project and Confluence space and configured them for a Portal. Nothing improves.

I am currently on the Free plan because I am now test-driving the JSM. Changing it to the Standard plan did not help.

Is anybody who is facing the same problem now? My JSM Portal was working fine in the last week (the week starting 1 April 2024).

![Clipboard01.png](https://community.atlassian.com/t5/image/serverpage/image-id/316968i7F60254446D06EA9/image-size/large?v=v2&px=999 "Clipboard01.png")


Answers:
author: Takashi HYODO
body: Seems it started working again... Maybe something internal was wrong?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to create an automation that sums all story points automatically to multiple parents?
Asked by Jhonatan Farias:

Hey, everyone,

For better context, the hierarchy I usually follow is Epic -\> Story -\> Sub-task/Sub-bug.

I'm currently working on creating an automation that, when adding a story point to a sub-task, sums it up to the story, and then finally to the epic.

What's happening now is that it's summing all the sub-tasks story points to the story but not to the epic. It only changes the epic if I go to the story and add a new story point.

Is there a way I can create something that recognizes when a story point is added to a sub-task, updates the story points in a story, and then sums up all the stories to add the story point to an epic?


Answers:
author: Trudy Claspill
body: Hello [@Jhonatan Farias](/t5/user/viewprofilepage/user-id/5471518)

Welcome to the Atlassian community.

Can you show us the rule that you have created? Whenever asking for help related to an Automation Rule is will help us to help you if you can show us the full rule and the details of each step.

The solution may be as simple as checking this box on the Rule Details page:

![Screenshot 2024-04-08 at 4.47.19?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317101i81AB95252166E300/image-size/large?v=v2&px=999 "Screenshot 2024-04-08 at 4.47.19?PM.png")


Tags: cloud

jira-service-management

jira-service-management-cloud