youngmon/atlassian-qna huggingface dataset:
We've hit a snag
Asked by Jennie Murphy:

We've hit a snag {#toc-hId--1211206359}
---------------------------------------

The issue should resolve on its own, but if it keeps happening, ask your admin to contact [our support team](https://support.atlassian.com/contact/#/) and give them:

* The URL of this page
* The code associated with this error: **7qp240**

<https://mendochocolateco.atlassian.net/wiki/home>

Hello, any confluence sites/spaces I attempt to go to end up with this page, though several different codes associated depending on the page I try to visit. This one is for our Home space. I attempted to follow the directions and link "our support team" but it circles me back to "Explore Community" and "View Documentation" with no clear route to actually reporting my issue (except here)

Please help and thank you,

Jennie


Answers:
author: Jessica
body: Hello Jennie,

Hope you are doing well! Welcome to the Atlassian Community!  

Since you mentioned that any Confluence sites and spaces, I highly suspect it could be something related to the browser itself.

Recently, we received a few reports about the same issue for users using Safari browser on the previous version than the latest one (version 15).

That being said since we only support [browsers up to date (latest stable version)](https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/) could you confirm if this error still occurs if you try on another browser like Chrome or Firefox, also on its latest version?  

In case you are using Safari and it is indeed on a previous version, please check if it is possible to update it or use another browser. :)  

Cheers,  
Jessica


author: Nic Brough -Adaptavist-
body: Welcome to the Community!

The code you're getting is not a real error message, it is a marker that has gone into Atlassian's error monitoring of Cloud systems. It's quite likely that you are not the only one who has had this specific code, and they will have been investigating. The code is there more to enable them to find it, and group incidents across different systems together.

Explore/view-docs is the only "support" option available for people on the free or $10 Cloud starter licences, there is no full support for them.

The best we can do here is flag it for Atlassian support and ask them to keep you informed alongside the others who might be getting this (I've done that)


Tags: atl-rvw

cloud

confluence-cloud
Is it possible to import from our current knowledge base into Confluence?
Asked by HBV Support:

We currently have a knowledge base export in SQL, CSV and TXT file format (as individual text files for each article). Is there a method to import these into confluence to generate pages or articles automatically in a Confluence Space?


Answers:
author: Bill Bailey
body: To get your TXT into Confluence, you could create a Word file per final space with all the TXT files, with each article title formatted as heading 1. Then on import, select split on heading 1. The result will be one page per heading 1.

It will take some work up front, but probably the fastest way to get content in.

Docs are here:

<https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/>

comments: author: Jaap Meijer
body: When I created a test Word file as you suggested, it was just imported as 1 page. There was no option to select a split on heading 1. Where should I've got that option Bill?


Tags: cloud

confluence-cloud

migration
Can I use checklist due dates in automations?
Asked by Casey Whelan:

I know checklist due dates are a new feature, but I would love to use them in automations. Specifically, I would like to have an automation where IF I set a due date for a checklist item that is sooner than the due date for the card, THEN the due date for the card is automatically adjusted to the same date as the checklist item. That way the calendar function, list sorting, and any other function that looks for due date will acknowledge the checklist item due date.


Answers:
author: Antonio Panea
body: Hi [@Casey Whelan](/t5/user/viewprofilepage/user-id/3843185) ,

How are you doing? Welcome to the community!

Take a look on Zapier... You could create a Zap triggering when you mark m checkbox as complete...then filtering if the date of the checkbox completed is sooner than the due dato and proceed with the Card due date adjustment.

Hope it helps!

Regards


Tags: checklist

due-date
User is not getting notifications on project tickets
Asked by Dawn Eickenhorst:

We have a user who is set up exactly the same as other admins. He is not getting notifications for any tickets for any project. He has checked his settings and all look correct. He has never received the welcome email either after numerous tries. Please advise.


Answers:
author: Antonio Panea
body: Hi [@Dawn Eickenhorst](/t5/user/viewprofilepage/user-id/2086115) ,

Toni here to help!Are you adding this user to the cards as a member and still not getting notifications?

Cheers
Is Markdown supported in desktop app?
Asked by Mike Corbean:

Is Markdown supported in desktop app?


Answers:
author: Ryan
body: Hi Mike,

Markdown should work on the desktop app the same way as it does from a browser. You can find information about using markdown here: <https://help.trello.com/article/821-using-markdown-in-trello>

Hope that your week is going well!

Ryan
Filter Butler report for cards due in past 2 days
Asked by Oren Fixler:

I'm looking to have Butler send an email with a list of cards with a due date in the past 2 days, rather than all cards.   

Is it possible to apply a filter on days past, or is this only possible on days upcoming?


Answers:
author: Iain Dooley
body: [@Oren Fixler](/t5/user/viewprofilepage/user-id/3842723) doesn't look like that's possible with Butler. This Trellinator function would do it:

<https://gist.github.com/iaindooley/1d0f0915820a1a3a92f6e65df316348d>

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>


Tags: butler

report
Trello (Free) to Atlassian Migration - administrative Account
Asked by Stefan Demuth:

Hello,

I looked through a lot of the documentation of the whole migration process and it is somewhat clear to me so far.  
My question is where to start from the administrative perspective. As my coworkers and I are using free Trello accounts with my company's email address, but we are not using Atlassian.  
I registered now for an Atlassian account, but as I don't have the Trello migration banner yet, nothing changed to my Trello account so far.   

Do I have to open a "special" admin account with Atlassian to manage Trello accounts?  
Do I have to subscibe to a service?  
Where do I claim the company domain?  
Do I have to claim it?  
Is it enough for everybody to migrate accounts but leave them unadmistered/unclaimed?

Ideally we would just continue to work on as we use to do it now, with or with out beeing able to manage accounts.  

Thanks for any help.  


Answers:
author: Jeanne Howe
body: [@Stefan Demuth](/t5/user/viewprofilepage/user-id/3842118)

I recommend you read this community post in regard to the Trello Migration

[https://community.atlassian.com/t5/Trello-questions/Migration-of-Free-Trello-to-Atlassian/qaq-p/1332240?utm_source=atlcomm\&utm_medium=email\&utm_campaign=immediate_general_reply\&utm_content=topic](https://community.atlassian.com/t5/Trello-questions/Migration-of-Free-Trello-to-Atlassian/qaq-p/1332240?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic)

There is a lot to consume and understand about this impact of using Atlassian Accounts with Trello

comments: author: Stefan Demuth
body: First thought reading through the post, what a mess... but somewhat helpful indeed. Thanks.


author: Ryan
body: Hi Stefan,

If you not using Atlassian in your organisation yet, then we won't be asking you to migrate. We are in the process of moving Trello accounts on to Atlassian accounts, and are doing this with certain subsets of our users at a time. We'll definitely make sure that we let you know when want to do this with your account and all the details that you'll need to take care of.

Until then, you don't need to do anything, just enjoy using Trello!

comments: author: Stefan Demuth
body: ... thank you for pointing that out I wasn't quite sure about auto migration.

Cheers


Tags: administration

migration
Is there a way to print a card but only have the Custom Fields that have been filled out on the PDF?
Asked by Esme Crutchley:

Ok, so, I'm in the process of moving a massive area of my life onto Trello, specifically, my Apple Activity.

This means I have 48 custom fields on the back of the card, all of which I want!

To explain - because I work out at home, specifically 3 types of workout, sometimes more than 1 type in a day I have duplicates for each type of workout. The back of the card looks like this, each different type of workout has 6 custom fields:

![Screenshot 2020-04-02 at 10.06.46 (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/88922iBC09D9448530302D/image-size/large?v=v2&px=999 "Screenshot 2020-04-02 at 10.06.46 (1).png")

But when I print (open card \> share \> print) all of the Custom Fields print out, even if they aren't completed. They take up over an A4 page!

On the front of the card it only shows the ones that are filled out:

![Screenshot 2020-04-02 at 10.09.43 (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/88923i259DE91C435EE268/image-size/large?v=v2&px=999 "Screenshot 2020-04-02 at 10.09.43 (1).png")

The way I've got around this at the moment is to print out the whole thing, then white out all of the custom fields and paste in a screenshot of the front of the card over the white section.

So what I'm asking is - is there a PowerUp or Chrome Extension that will make it so that when I print the back of the card, only the custom fields that I've actually filled out or ticked will show up and the ones that I haven't (like yesterday was a meditation day, so I didn't do cardio or weights) won't show up? I've has a look at the Agile PowerUp, and even using the custom made template, they all show up!

Thank you in advance for any suggestions!


Answers:
author: Iain Dooley
body: [@Esme Crutchley](/t5/user/viewprofilepage/user-id/3555478) why not just screenshot the front of the card and print that if it's showing what you need?

comments: author: Esme Crutchley
body: Hi [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)

Thanks for your reply.

I actually write quite a lot on the back of the card, both in the Description and the Comments, so I need to 'print' (read: save as a PDF) of the whole of the back of the card.

I think I'll stick with 'printing' the whole thing, then moving things around on the PDF (personally, I use PDF Expert to move sections around) and whiting out the sections that I don't need.

Thank you though :)


Tags: custom-field

print
How to change langage
Asked by Nouria Zendafou Rezeg:

Hello

How to change langage in French please

Thank you


Answers:
author: Ang?lica Luz
body: Hello Nouria,

Welcome to Atlassian Community!

There are two options to change the language in Trello.

1 - On the top right, click on your profile picture \> change language \> select the desired language.

2 - If the option above is not available, then you must change it on your Atlassian account. Go to <https://id.atlassian.com/manage-profile/account-preferences> and change the language.

If you have any other questions regarding this matter, please let us know.

Regards,  
Ang?lica
How can I get an overview of all tasks assigned to me over multiple boards
Asked by naomi.romanutti:

Hi

In my team we are using several boards.

I also have my one "to-do" board for the overview.

Whenever I am

* assigned to a card
* mentioned in a comment (@me)
* assigned to an item in a checklist

I'd like the card to be mirrored (or a new created) in my List To Do's.

Is this possible?

Thank you for the help.

Naomi


Answers:
author: Iain Dooley
body: [@naomi.romanutti](/t5/user/viewprofilepage/user-id/3842059) this is what BenkoBoard does:

<https://trello.com/integrations#benkoboard>

it additionally allows you to use Trello as a Gmail client, and unwatches all cards you're added to (so you only get notified about being added to a card, mentioned in a comment and removed from a card).

comments: author: naomi.romanutti
body: thanks!


author: Esme Crutchley
body: Hi [@naomi.romanutti](/t5/user/viewprofilepage/user-id/3842059)

Welcome to the Community!

This is totally do-able with Butler! Woohoo!

If you open Butler (on the master board that all you tasks are added to) you could make a rule that looks something like this.

![Screenshot 2020-04-02 at 14.36.39 (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/88976i0D1EE9282C34CDC9/image-size/large?v=v2&px=999 "Screenshot 2020-04-02 at 14.36.39 (1).png")

That would get any card that's assigned to you into your list. For reference, my primary board is called Desktop, but yours would be whatever your board name is!

Obviously, this one is me! So you'd need to change that bit!

![Screenshot 2020-04-02 at 14.39.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/88977iCFAAEDF196D75DFB/image-size/large?v=v2&px=999 "Screenshot 2020-04-02 at 14.39.24.png")

And this one is for checklists:![Screenshot 2020-04-02 at 14.39.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/88978iA7E6A22A87821221/image-size/large?v=v2&px=999 "Screenshot 2020-04-02 at 14.39.41.png")

If any of these pictures don't make sense, please come back to me and I can step by step with you!

Esme :)

comments: author: Esme Crutchley
body: However, I should stress that none of these would include any changes that someone on the originating board could make to the cards once you've got them into your preferred board.

So if someone changes a task in a checklist or a due date on the original board, this would be reflected in the 'connect' but not on the card in your board. For example, if you copied a card into your board and linked them together and when you copied it in it had a due date of 15th April, and then someone went into that card and changed the due date to 10th April, the due date on your card in your board wouldn't change (although the new due date would be reflected in the little card front that would show in the Trello attachments).

There are ways to get around this, further Butler commands that will cascade due date changes though, so if this is something you need, please let us know!

Esme :)


author: naomi.romanutti
body: thank you!!


Tags: board

checklist
I can't see cards on one board
Asked by Graeme Riedel:

I have 1 PC where it shows the list but in each list says 6 cards or 5 cards but does not display them.

We have the same account on a ipad and can see them there.

I am assuming some setting has been changed but I can not find it to change it bacl


Answers:
author: Torben_trello
body: It sounds like like a Search Cards filter is currently active for the board, which hides the cards if there are no results. Try pressing 'x' on the keyboard to clear the search on that board, or click the 'x' next to the search results panel:   

![bf985856f013ca9ef573c369c2e8fe90.png](https://d33v4339jhl8k0.cloudfront.net/inline/22332/d35e62fab04f90ee44fc5c19e7eeb571a1d2d051/1961f4502c43f151f0316b733553863a7e72dfc2/bf985856f013ca9ef573c369c2e8fe90.png)

Here's some additional info on searching for cards from our help pages: [Searching for cards on a board](https://help.trello.com/article/787-filtering-search-cards-on-a-board)
Can't see my trello board like Web Version on Microsoft Teams
Asked by Gustavo_Proc?pio:

I recently gain a Microsoft Teams account from my college and then, this platform shows me that i can sync my trello acount in it. I have logged in, i can search, move, see list, add cards, change labels... everything... through chat. It has told me that i would be able to see my dashbord like in Web Version, in a tab on Teams, but a cant make it work...  

anyone know how i do it, if i can do it?


Answers:
author: Vini
body: Hi Gustavo,

In Microsoft Teams, you can add boards to tabs or to channels inside your teams. Can you show a screenshot of what you see in the web version, and you expected to see in Microsoft Teams as well?
Get rid of emoji notification?
Asked by Imran Battla:

How do you disable notification when your team is using emojis to comment?


Answers:
author: Ryan
body: Hi Imran,

It isn't possible to specify which actions you receive notifications for. In saying that, you can stop "watching" the card or remove yourself as a member from the card so that you don't receive any notifications for that card.

Hope that your week is going well!

Ryan


Tags: emoji

notification
Can you use multiple words or phrases to trigger one automated rule?
Asked by Brian Mohler:

I'm wondering if you can set up multiple words or phrases in an automated Butler Rule. Here's what I'm looking to do:  

Our company has a couple of different divisions and I created tags for each division. What I wanted to do was set it up so that the rule would go like this:

If employee A or employee B or employee C are mentioned in the ticket title give that ticket the tag division A.

Then I'd create a separate rule with all of the employee's of division B in a separate rule. So far I've been able to have it auto assign the tag with one employee's name, but not multiple names, and I want it to trigger if one of those employees are mentioned, not all. Was trying to not have to create the same rule over and over again just with the employee name swapped out (though I know you can make copies of rules).

Thanks!


Answers:
author: Iain Dooley
body: [@Brian Mohler](/t5/user/viewprofilepage/user-id/3808449) you can use the (undocumented) regex modifer in Butler:

when the name of a card contains "regex:/.\*(Employee1\|Employee2\|Employee3).\*/"

comments: author: Brian Mohler
body: Thanks! That worked!


author: Jon Sturm
body: I want to do the same to do the same action to multiple cards possibly with different car names but not have to create many different rules.

The above didn't seem to work for me. Am I doing what you are meaning? Screenshot of how I set it up is below.

[https://Jon-AlliantPR.tinytake.com/media/fcf9f7?filename=1618585493096_TinyTake16-04-2021-10-04-40_637541822875790562.png\&sub_type=thumbnail_preview\&type=attachment\&width=1197\&height=423](https://Jon-AlliantPR.tinytake.com/media/fcf9f7?filename=1618585493096_TinyTake16-04-2021-10-04-40_637541822875790562.png&sub_type=thumbnail_preview&type=attachment&width=1197&height=423)


author: L. Smith
body: This works for me as well. Thanks!


Tags: automation

butler
Filter report by last update
Asked by Gerardo Blitzer:

I need to get a report that will display when was a card last updated and who is the owner of that card (I have a single team member per card).

Aging cards power-up helps but I need a spreadsheet with this information. So I can sort it by last update and ping those team members who have not been doing their job!!

(I don't know how to code)

Any clues? Thanks


Answers:
author: Iain Dooley
body: [@Gerardo Blitzer](/t5/user/viewprofilepage/user-id/3841089) this Trellinator function would create a spreadsheet that shows when the last comment was made:

<https://gist.github.com/iaindooley/54cd142a25e4adeb41a1340320374948>

Depends what you mean by "updated", might need some extra conditions. You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

You could get someone to do this for you, I'm also available for ad-hoc Trellinator work (link in bio).

comments: author: Gerardo Blitzer
body: Thanks I will check. For now, Business class csv exports will help.
calendar view
Asked by Ann Riley:

How can I view my cards in a simple calendar view? I want to keep it simple. Thanks


Answers:
author: Ed Gaile _Atlanta_ GA_
body: add the calendar powerup to your board. You will then have a 'calendar' button at the top of your board that will allow you to toggle between swimlane and calendar views.

comments: author: Ann Riley
body: Thanks for your fast help! Cheers!


author: daniel
body: The Calendar view button is gone now. How to get it back?


Tags: calendar
??? ??????? ???, ????? ???????? ?????????? ???????? ????? ?????? ???????????????
Asked by nijazkart:

?? ???? ????? ????????? ??? ????????? ????? ?????? ?????????? ????????, ??? ?????????? ??? ??????????? ????????????????


Answers:
author: Daniel Eads
body: Hello, welcome to the Community!

For a scenario where you could have users observing and commenting, but *not* changing the contents of cards, you must set the permissions a certain way.

First, the board must be Public or part of a Team. It cannot be Private.

Next, in the board settings you will have options for Commenting Permissions. I would recommend "Members and Observers" or "Team Members" for this setting.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/90640i09B8D134596CFAD3/image-dimensions/390x626?v=v2 "image.png")

Finally, you can modify the options so that team members cannot join the board. With members unable to join the board, they will be unable to make changes to the cards. But with the Commenting Permissions set broadly, they will still be able to make comments.

Best regards,  
Daniel
How do you move 2 cards that are linked on 2 different boards?
Asked by Brennan Morrow:

I am using butler to Copy and sync a card from a team board to a master board.

I want that card on the master board to follow the team card across the columns as it is moved.

Basically with multiple team boards, there is a master board that sees everything moving.


Answers:
author: Antonio Panea
body: Hi [@Brennan Morrow](/t5/user/viewprofilepage/user-id/3840419) ,

Toni here to help! Welcome board.

So for what you are looking for there is a Power-Up called UNITO that makes exactly what you are looking for. Is mirroring cards from different boards.

Hope it helps

Thanks

comments: author: Brennan Morrow
body: Thanks that has seemed to work.


Tags: butler