youngmon/atlassian-qna huggingface dataset:
Stop http-nio-8090
Asked by Vick:

![Capture 4.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/292330i9CAB2625F1A39F4B/image-size/large?v=v2&px=999 "Capture 4.PNG")

nginx - 502 bad gateway

Permissions granted to all installation directories

Port not in use by another application


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This looks like Java is not installed properly, for the user running Confluence, my guess is that the path to Java is not set up right.

comments: author: Vick
body: Hello Nic,

I think java is set correctly.

![Capture5.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/292546i71048E1A87AEFD27/image-size/large?v=v2&px=999 "Capture5.PNG")


author: Nic Brough -Adaptavist-
body: The error is telling us that Java can't find the main class, which is usually down to Java not being set up correctly. It may also be that the application environment is not set up correctly.

I think you need to look at how you built the service - did you use the installer, or worked from a compressed file install?


author: Vick
body: Thank you for your response :D

I performed these steps in order.

1) Installed java = sudo yum install java-11-openjdk

2) set the home path = sudo vim /etc/environment - JAVA_HOME=/usr/lib\*\*\*\*\*

3) reloaded home environment = source /etc/environment

4) Installed confluence via bin file / installer

Able to reach localhost:8090 after installation. After I comment out default connector and enable nginx connector, I receive that error message.


author: Nic Brough -Adaptavist-
body: Ok, so there's something wrong in the config of the nginx connector.

To debug this, I would start by not commenting out the default connector - you can have many connectors if you want, as long as they are on different ports, so re-enabling the default won't cause you any problems. If the problem goes away, then you know that the nginx connector is the problem.


author: Vick
body: Perfect! leaving default connector enabled and also enabling nginx https connector worked!

Despite documentation, do not disable / comment out default connector.

Thank you Nic!


Tags: confluence-server

server
Is there a way to get a list of pages in the current location using a REST API?
Asked by Kathleen Janiszewski:

Is there a way to get a list of the pages in the current space using a REST API?

Why, you may ask?

My customer wants to be able to create a page using an IFTTT macro using a template. If there's already a page with that same name within that same name, they want to flag an error before the page is created. They use a ConfForm to create the page, then I delete the form once the page is created. However, if a form with that same name exists within that space, the onCreate will fail. They want a way to check the uniqueness within the space before that, so that the onCreate doesn't fail. Is there a way to do that from the IFTTT macro? I was thinking a REST API would do the trick.

Thank you in advance!

-Kathleen J


Answers:
author: Stefan Salzl
body: Hi [@Kathleen Janiszewski](/t5/user/viewprofilepage/user-id/5163300)

Guess the search endpoint should do the work. You could just send a CQL filtering for the specified space:

<https://docs.atlassian.com/ConfluenceServer/rest/8.6.1/#api/search>

Best  
Stefan


author: Alex Medved _ConfiForms_
body: Hi [@Kathleen Janiszewski](/t5/user/viewprofilepage/user-id/5163300)

What is the problem with a failed submit? Why could not they retry providing a new name?

But, as [@Stefan Salzl](/t5/user/viewprofilepage/user-id/4616993) mentioned there is an [API endpoint](https://docs.atlassian.com/ConfluenceServer/rest/8.6.1/#api/search) you are asking for

Alex

comments: author: Kathleen Janiszewski
body: Alex,

They don't want the data from the ConfForm stored. They want to use it to create the page, then delete the entry. I explained that normally I would put a validation rule on the ConfiForm field for uniqueness. However, that won't work because they don't want to keep the entry. Then asked the following:

*Can the IFTTT check of the page exists right after the users enters the name, before entering any the other information? And if the page exist, pass an error message. If the user tries to create a new page with the same title as an existing page, do not overwrite the existing. The system should create a hard edit: "This item has already been entered. Please verify the name or make updates to the existing item."*

The error occurs with the IFTTT macro onCreate, when the page title already exists in the space. I tried it. The page simply doesn't get created, and the ConfiForm entry is still there. I can remove the entry - that's not a problem. If you know another way to check for the existence of the page name within that space either with a Rule or on the Submit, I'm all ears!

Thank you in advance.

-Kathleen J


author: Alex Medved _ConfiForms_
body: You can set up a form to remove the entry onError (IFTTT to delete an entry, set onError event with a filtering expression set to something like id:\[entry.id\] to delete the current record only) - so there is nothing left after the failed try.

Alex


author: Kathleen Janiszewski
body: Alex,

Thanks for the hint. I think I may have found the solution.

Thank you!

-Kathleen J


Tags: confiforms

confluence-server

server
We would like to create a Calendar and Events template that teams can copy into their Confluence
Asked by Mahajan, Jatin:

We would like to create a Calendar and Events template that teams can copy into their Confluence spaces. Which would allow them to customize based on their teams' norms. Is there a way to do this in Confluence or can use an API to programmatically allow for this to happen without impacting the original calendar?


Answers:
author: Sunny Sun
body: Hello [@Mahajan, Jatin](/t5/user/viewprofilepage/user-id/5366458)

are you hoping to use the "Calendars" feature to achieve this?

comments: author: Mahajan, Jatin
body: Yes, we are planning to use calendars feature.


author: Sunny Sun
body: We dont have an option to add templates. But maybe a work around here could be creating a calendar in a space as "template" and other teams can "add existing calendars" to their own spaces and customize from there!


author: Mahajan, Jatin
body: I tried that, but it is not allowing me to edit Calander events post import to other space. Also, in "Agile sprint" type event when I am changing project after importing it is impacting template as well.  


Tags: cloud

confluence-cloud
Need help for email unlocks on my domain
Asked by danielphoenix:

Not receiving verification emails from atlassian to my domain phoenixbc.com? Is anything getting blocked from the atlassian side?


Answers:
author: John Funk
body: Hi Daniel,

You need to submit a support ticket to Atlassian to see if the email address is on their Suppression list.

comments: author: danielphoenix
body: My issue is that I am supposed to be the site admin, but I can't send a support request because it says only the site admin can do so. I am trying to "accept" the invite to be the admin, but not getting the emails.

My bigger issue is the fact that I cannot add anyone to my confluence project anymore, even through we are using the free tier for up to 10 users. I feel like I need to add Jira Service Management, as I set up everything a few years ago. The admin page doesn't show anything under Products. It could also be due to me not accepting the invite.

Feels like I'm in a catch 22. Is this due to me being on the free tier?  

edit: Figured it out. I had two separate sites and I was the admin of the wrong one


author: danielphoenix
body: retracted


author: John Funk
body: Very good - glad it is done.


Tags: atlassian

cloud

confluence-cloud

jira-cloud
Need help in listing issues associated with an epic in jira
Asked by Krishnadhas N K:

i am writing an automation. for the purpose i need to pull the list of issues associated with the specific epic.  

i tried atlassian python api as well as jira cloud rest api. i couldnt get a proper answer even from the web. can someone share me enough detail so i can proceed

I tried both   

<br />

```
# Issues within an Epicjira.epic_issues(epic_key)
```

```
jira.get_issues_for_epic(board_id, epic_id)

```

<br />

<br />

refernce:

[Jira module --- Atlassian Python API 3.41.14 documentation (atlassian-python-api.readthedocs.io)](https://atlassian-python-api.readthedocs.io/jira.html)


Answers:
author: John Funk
body: Hi [@Krishnadhas N K](/t5/user/viewprofilepage/user-id/5492004)

I don't know about the API part, but a simple JQL should do the trick:

parent = ABC-123

where ABC-123 is the key of the Epic.

comments: author: Bill Sheboy
body: Hi [@Krishnadhas N K](/t5/user/viewprofilepage/user-id/5492004)

*Yes, and*...to John's suggestion, you may use this REST API function with the JQL:

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-get>

Please see the details for managing the returned issues, fields, etc.

Kind regards,  
Bill


author: Krishnadhas N K
body: Thanks for the suggestions. These Really helped out.  

<br />


Tags: cloud

jira-cloud
How to Manage Inventory and Order Fulfillment Efficiently in an E-commerce Business?
Asked by Shahzad khan:

Hello Atlassian Community,

I'm managing an online barber supply store, Magnus Supply, and we're looking to optimize our inventory management and order fulfillment processes. We use Jira for project management, but I'm curious if there are any best practices or integrations with other Atlassian products that could help streamline our operations. Has anyone in the e-commerce space successfully implemented a solution using Atlassian tools to manage inventory and fulfill orders efficiently? Any advice or experiences would be greatly appreciated!

Visit our store: [Magnus Supply](https://magnussupply.com/)

Thank you!


Answers:
author: John Funk
body: Hi Shahzad - you are borderline spamming people with how this is worded, so please watch yourself.

Jira is not really designed or set up for eCommerce types of activities. The closest you could probably come is using a Premium Jira Service Management subscription with Assets.


Tags: cloud

jira-cloud
having issue with the report in resolved time in some queues
Asked by Nourhan Tarek:

when I download a report to see the resolved timestamp, it always appears as blank not having any data it happened 2 days in a row and the issue has not been solved yet how can I solve this issue


Answers:
author: Walter Buggenhout
body: Hi [@Nourhan Tarek](/t5/user/viewprofilepage/user-id/5521609) and welcome to the Community!

That would need more clarification, I'm afraid. When you say *"download a report"* , what are the steps you follow. What report are you talking about? Do you see a value for *resolved* in Jira and not in the data export or is it something else?

Apart from that, when you're looking for a resolved timestamp in data exported from Jira, make sure that:

* for the issues you're exporting a value has been set in the resolution field. If not, there will not be a *resolved* timestamp on the issues.
* check if you can see a date in the *resolved* field in Jira itself.

Hope this helps!


author: Nourhan Tarek
body: Hi walter

first, I don't use the report section in Jira I use something called a filter to go through it and export the report as an Excel sheet and I can't see the value of the timestamp in my report

that's what I mean as you see the resolved is always appears as blank with no data and that's happened 2 days in a row

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330064iF5F4629C979BCC7E/image-size/large?v=v2&px=999 "image.png")


author: Nourhan Tarek
body: [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225)

any answer for that?


Tags: cloud

jira-cloud
How to check users in jira
Asked by Enquiry:

Hi all,

I created a trail account for jira, and if i search in user management section its showing only one user (i.e ME).

But if i fetch the user details from postman, its showing 15+ users and thier display name looks like

displayName": "Microsoft Teams for Jira Cloud  
etc.  
SO why these details are coming in postman, also where can i find them, incase if they are service accounts.  
Thanks


Answers:
author: Nicolas Grossi
body: [@Enquiry](/t5/user/viewprofilepage/user-id/5521872) Welcome!. Do you know if you have performed some integrations with other products such us MS teams ? Commonly such integrations requieres users to accomplish the action.

Nicolas


Tags: cloud

jira-service-management

jira-service-management-cloud
No Import Jira Cloud option
Asked by m_borg:

I am trying to import a backup file created through Jira Cloud's Backup manager as per these instructions: <https://support.atlassian.com/jira-cloud-administration/docs/import-issues/>

At this step:

*To import your backup file:*

1. *Choose **Settings** () \> **System***

2. *Under **IMPORT AND EXPORT** , select **Import Jira Cloud** and follow the steps.*

I do not have an "Import Jira Cloud" option. The only two options I have are "Backup manager" and "External System Import".

How can I find this option to import a backup file?


Answers:
author: Walter Buggenhout
body: Hi [@m_borg](/t5/user/viewprofilepage/user-id/2242841) and welcome to the Community!

The navigation (even on a free plan) should look like this:

![Screenshot 2024-06-16 at 13.31.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/330062i8DED7239FC851A8B/image-dimensions/208x211?v=v2 "Screenshot 2024-06-16 at 13.31.27.png")

If you don't see these options, can you verify you really are on a cloud version of Jira? If so, the url should end with ...atlassian.net. If so, you might need to get in touch with Atlassian support to make sure there's nothing wrong with your site.

Hope this helps!

comments: author: m_borg
body: Thanks for the reply. My url does end with atlassian.net


Tags: cloud

jira-cloud
Jira automation- adding fields value from the 'form' to a new sub task
Asked by Raz Pinko:

Hi,

im trying to add some field values that the reporter entered in the form

and to add them to the new subtasks that was created automatically  

<br />

what do i missing?


Answers:
author: John Funk
body: Hi Raz - Welcome to the Atlassian Community!

Are the fields in the form mapped to Jira fields? If yes, how are you trying to copy the values down to the sub-task? Are you using an Automation rule? If so, can you share the rule you have created so far?


Tags: cloud

jira-cloud
Unable to add "issue type" in display columns in filter results gadget in JIRA
Asked by Vikal Gupta:

Unable to add "issue type" on columns to display in filter Results gadget in JIRA


Answers:
author: John Funk
body: Hi Vikal - Welcome to the Atlassian Community!

Can you share some screenshots? Specifically in the Configure section of the gadget.

comments: author: Vikal Gupta
body: Hi Funk,

Thanks for looking into it.

My query is, instead of showing icon for Issue type (as per below screen cap), can we write the text e.g. Task or Sub Task in the column on the filter results gadget dashboard?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330061i36DFF0ADFE6D1095/image-size/large?v=v2&px=999 "image.png")


author: John Funk
body: No, unfortunately, you will not be able to do that with out of the box Jira.


Tags: cloud

jira-service-management

jira-service-management-cloud
System Dashboard Window- unable to resize
Asked by Joe Schutz:

In Jira on my System Dashboard, this window (labeled "Need to Submit a Jira Ticket" is small so I need to scroll back and forth. Is there a way to make this window larger ? Thanks


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Joe Schutz](/t5/user/viewprofilepage/user-id/5521841)

please open html within that gadgtes (using ... -\> then edit) and post content.

Fabio

comments: author: Joe Schutz
body: I don't understand your response.

I'm new to Jira. I'm familiar with HTML but not sure how to open it for the gadget


author: Fabio Racobaldo _Herzum_
body: Hi [@Joe Schutz](/t5/user/viewprofilepage/user-id/5521841) ,

a JIRA Administartor should go on System -\> System Dashboard and edit that gadget so that it will be correctly displayed.

Fabio


author: Joe Schutz
body: OK- I'm new at my company so I'm not sure who is the Jira Administrator


author: Joe Schutz
body: Please see attached screenshot of Jira System Dashboard![Jira System Dashboard Issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/330162iF224079AFC1443B9/image-size/large?v=v2&px=999 "Jira System Dashboard Issue.png")

Thanks


author: Fabio Racobaldo _Herzum_
body: Hi [@Joe Schutz](/t5/user/viewprofilepage/user-id/5521841) and welcome,

please could you share a screenshot about your system dashboard?

Fabio


Tags: jira-unknown-hosting-type

unknown-hosting-type
Ways to disable an invitation link
Asked by IvonneTeKLERS:

Hi all,   
I have a clarifying question. Are Invitation links automatically disabled when the Org Admin generates a new link before the 30 day period or do you need to specifically go to a settings to disable the previous link ?  

I know you can generate a new link to invite users with a different link but does not have any effect on the previously generated link.   

Thank for your response in advanced.


Answers:
author: IvonneTeKLERS
body: I found the answer   

When you create a new Invite link for Confluence, the previous URL will immediately stop working and will be replaced with your new URL


Tags: cloud

jira-cloud
How can I get the list of deleted bug and who deleted it.
Asked by Vikash P Chand:

Some of the bug created by my team were deleted.

Iam trying to look for bugs that were deleted and who deleted them. If I can get a report for last one year.


Answers:
author: Yuliia_Borivets__SaaSJet_
body: Hi [@Vikash P Chand](/t5/user/viewprofilepage/user-id/5521763)

Unfortunately, it's impossible to get a report with deleted bugs or issues for last year. When someone deletes an issue in Jira, it's a permanent deletion, and there is no way to track when and who deleted it. You can check apps on the marketplace, but all of them save deleted issues only after the installation, so it might be a good idea to prevent issue loss in the future.

You might check possible workarounds for the future here: [How to store deleted issues in Jira?](https://community.atlassian.com/t5/App-Central/How-to-store-deleted-issues-in-Jira-Part-2/ba-p/2163012)

comments: author: Vikash P Chand
body: Hi Borivets

This should be a new bug that the product owner needs to fix. It is very important to have this detail as it will provide audit trail.

thanks


author: Nicolas Grossi
body: [@Vikash P Chand](/t5/user/viewprofilepage/user-id/5521763) Welcome!. You might check the archive section or you might add you as notifier for "delete issue" notification on the notification scheme.

HTH

Nicolas

comments: author: Vikash P Chand
body: thanks Nicolas


author: Mehmet A _Bloompeak_
body: Hi [@Vikash P Chand](/t5/user/viewprofilepage/user-id/5521763)

Welcome to Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try [Restore Deleted Issues](https://marketplace.atlassian.com/1222833) app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,  
* Both bulk and single issue deletions are logged.
* You can see when and by whom issues are deleted.
* You can recover summary, description, comments except attachments.

<br />

If you just want to track but not restore the deleted issues, you can use [Track Deleted Issues](https://marketplace.atlassian.com/apps/1223002/track-deleted-issues?tab=overview&hosting=cloud&utm_source=community&utm_medium=organic_social&utm_campaign=article&utm_content=article&utm_vendorID=1217710) app. After you installed this app, it provides audit log for deleted issues (both bulk and single issue deletions) and you can see when and by whom issues are deleted.

Below you can find an article about tracking and restoring deleted issues in Jira.

[How to Track and Restore Your Deleted Issues in Jira](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-Track-and-Restore-Your-Deleted-Issues-in-Jira/ba-p/1903911)

Hope it helps.


Tags: cloud

jira-cloud
Unable to log in following O365 tenant migration
Asked by Steven Dover:

We just migrated our Office 365 tenant to another and have also moved the domain across. We had SAML/SSO integration set up and now I am not able to log in to make the changes on the Atlassian admin pages. Furthermore, I am not even able to log in to raise a ticket.

What can I do!?


Answers:
author: Andy Heinzer
body: Hi [@Steven Dover](/t5/user/viewprofilepage/user-id/5521732) I believe we have a support ticket created for this over in <https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1011273>

However you should still be able login to this customer portal with your other credentials. The getsupport site doesn't use the same login system that our Cloud sites use. Our support team may need some additional information to help here.


author: Dave Rosenlund _Trundl_
body: Hi, [@Steven Dover](/t5/user/viewprofilepage/user-id/5521732). Welcome to the Atlassian Community.

I'm sorry to hear about your troubles. I will ask someone from Atlassian to look at the thread but under the circumstances I would urge you to try using a browser's "private window" or a non work computer to login to Atlassian support for faster attention to this problem.

Best of luck to you,

-dave


Tags: cloud

confluence

jira-cloud

jira-service-management

saml
Managing Permissions between Dev/QA/Prod
Asked by Kristin Lyons:

We have Jira Software and Jira Service Management on Data Center, three different copies/environments. We have our Dev environment which gets refreshed quarterly. We have our QA environment which gets refreshed monthly and then our Prod environment. We are interested in having permissions configured different for each environment, so some users can have administration access in Dev but not QA or Prod. Part of our refresh process is going through and doing the clean up work/setting configurations such as updating the base URL, changing the license key, fixing the connection to Confluence, etc. We would like to add an easy way to update all permissions quickly during this process while also distinguishing between the different environments.

How do you all handle this?


Answers:
author: Nicolas Grossi
body: [@Kristin Lyons](/t5/user/viewprofilepage/user-id/1032864) so you paid 3 different licenses ?


author: Nicolas Grossi
body: [@Kristin Lyons](/t5/user/viewprofilepage/user-id/1032864) You have 3 separate instance of jira DC, one for dev, one for QA, and one for production ?

Nicolas

comments: author: Kristin Lyons
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) Yes that is correct


Tags: data-center

global-permission

jira-data-center

jira-service-desk

permission

permission-scheme