youngmon/atlassian-qna huggingface dataset:
Any way to get / in text to stop being treated like some sort of search?
Asked by Paul Bransford:

The little popup that appears when you type a "/" without leading text (like when you're starting a UNIX path) is absolutely annoying.

If you enter a space and it's not a valid match, it will put the raw text down. HOWEVER, other processing can occur, and it will try to find hyperlinks etc.  

For example typing `/etc/profile.d/stata.sh` without code blocks in a comment will result in:  
/etc/profile.d/[stata.sh](http://stata.sh/)  

Even worse, `/w` which I use as a shorthand for "with" all the time ends up replaced with what seems like a blank line.  

I'm not sure how long this behavior has been around, but I only recently noticed it and I *absolutely despise it.*

<br />

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/284772iE6E4A48F57FA1D33/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Dreamsuite Mike
body: You can still turn off the new WYSIWYG editor by going to <https://trello.com/labs>

![Screenshot 2023-10-06 160252.png](https://community.atlassian.com/t5/image/serverpage/image-id/284858iA42EF426A7641E1E/image-size/large?v=v2&px=999 "Screenshot 2023-10-06 160252.png")
Unwanted activity log entries from Butler
Asked by J Hunter:

Earlier today I noticed that every action being completed in our cards has a comment "via Butler." This isn't something I knowingly enabled or have ever experienced before today. All these extra activity comments are REALLY cluttering up our cards. It is only happening on my account and not my partner's who uses the same board. How can I make these extra activity comments go away so only our intentional comments are showing? None of the comments in the image below have populated before today. I have looked online and can't find out where to go to even access Butler directly any more. Any help is appreciated! Thanks!

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/284771i0DCED8F53E93BEBE/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Dreamsuite Mike
body: You almost certainly have automation rules running.

![Screenshot 2023-10-06 160441.png](https://community.atlassian.com/t5/image/serverpage/image-id/284859i3CEB326D51AB9FE9/image-size/large?v=v2&px=999 "Screenshot 2023-10-06 160441.png")

Click 1 **Automation** then 2 to select **Enabled**

You will then see a list of automations enabled on the board.

You can also hide that stuff in the activity log by clicking here...

![Screenshot 2023-10-06 160640.png](https://community.atlassian.com/t5/image/serverpage/image-id/284860i7782584F3A4DAD56/image-size/large?v=v2&px=999 "Screenshot 2023-10-06 160640.png")

comments: author: J Hunter
body: Mike THANK YOU SO MUCH!!!!! That is exactly what I needed. I really appreciate your help.
CSRF detected ?
Asked by Houle_S:

I'm unable to open a Trello board in my Teams application.  
When I open my board, all I get is a blank page. In the top right-hand corner, I see Logout as if I were already logged in.  
If I click on Logout, I get this error message:  
{"message": "CSRF detected", "error": "REQUEST_CSRF_ERROR"}

How can I correct this problem?


Answers:
author: Jamie Bustin
body: Experienced the same issue. Solved by the board admin sharing the board to my email, and following the link. Assume it was permissions related.
Do I have to pay separately for the same users on 2 different workspaces?
Asked by Renee Charest:

I have for example Company 1 ( as one workspace with 8 boards) with 3 admin and 1 guest we are all on the same cards mostly

Then I have another workspace( Property) to manage my properties and the same admin and 1 guest are on this work space /boards as well

I want the benefit of the back up and Calendar on both workspaces

What is the most cost effective way to get this without paying 2 times ?   
Thank you

Renee Charest


Answers:
author: Cody C.
body: Hi Renee! Workspaces are billed separately, so in this case, yes - anyone who is a member of both Workspaces would be billable.

The most efficient option would be to have one Workspace, then have the boards set to private. That way, only the Workspace admin could see *all* the boards. You can then invite whoever needs to be on each board without the risk of them seeing the other private boards they're not invited to.

We have a little more detail on how billing works with upgraded Workspaces here as a reference: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

And more detail on board visibility here: <https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/>
How to transition a Jira issue when a Trello card is moved to a different list
Asked by Drew Nedderman:

I would like to transition a Jira issue to Done when a Trello card is moved to a different list. The Jira issue and the Trello card are linked using the Jira powerup in Trello.

The example here is for new employee onboarding. When we hire a new person, we fill out a request in Jira Service Management. This automatically creates a Trello card with a checklist of the various onboarding things that need to happen and attaches the Jira issue to the Trello card as having been linked with the Jira powerup. I've already done this and it works just fine.

The part that I need help with is transitioning the Jira issue to Done when the Trello card moves to the Done list. So far, I haven't been able to find examples of how this is done. Is this even possible? I'd prefer not to use any paid add-ons or powerups.


Answers:
author: Gaurav Kataria
body: Drew, there are a few paid power-ups like Unito that can do this automatically. However, there is a simple way to change Jira status directly within Trello through smartlinks. If you add the Jira issue url into the card description then you can change status through the smartlink directly within the Trello interface. I recorded this quick demo

![Transition Jira Status in Trello.gif](https://community.atlassian.com/t5/image/serverpage/image-id/285255iA89D95DEC7AF6EC1/image-size/large?v=v2&px=999 "Transition Jira Status in Trello.gif")

comments: author: Drew Nedderman
body: Hi Gaurav, thank you for the response. Unfortunately, your video did not attach correctly. It sounds like you mean clicking through the smartlink and updating the status on the Jira issue.


author: Gaurav Kataria
body: Yes, and I've reattached the video.


author: Drew Nedderman
body: Thank you for reattaching the video. This could work for us. However, something I'm running into is that when my automation runs to create the Trello card, it doesn't convert the Jira issue link to a smartlink. I have to edit the description and re-paste the link to convert it to a smartlink. Here's what it looks like after the card is created:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/285268i4C22CE543F3A39CF/image-size/large?v=v2&px=999 "image.png")

Is there something I can do in the body of the request to the Trello API to force it to be a smartlink?


Tags: jira-service-management-cloud

jira-software-cloud
Emails creating Trello boards
Asked by Louise Cortese:

We use Gmail and do not use the email feature in Trello, we simply copy and paste our emails to Trello cards we have specifically created. All of a sudden, I am finding PARTS of my emails as new cards on various boards - typically NOT the same board as the email was connected to in the 1st place. For example, I have a Non-Litigation Board and a client card created. I emailed the client beginning in "Hi Jane".... I then copied and paste the entire email to Jane's card. I just found a new card in my Probate board titled "Hi Jane". This is not happening with every email nor on every board, just random pieces of emails and different boards. We cannot find a reason this would all of a sudden be happening - nothing has been changed in settings anywhere. Can someone please tell us how to stop this?

Thank you,

Louise


Answers:
author: milynnus
body: [@Louise Cortese](/t5/user/viewprofilepage/user-id/5333910)

There may be automation rules running. Check the activity to see what is happening behind the scene.

comments: author: Louise Cortese
body: I have no idea what that means. Can you please explain what I am looking for? It is still doing it. Not all emails and not even the entire email is being re-produced on a new card. I have no idea why this has started doing this or where to change anything in settings because we never changed anything in the first place.


author: milynnus
body: [@Louise Cortese](/t5/user/viewprofilepage/user-id/5333910)

In Trello there are automation that are triggered by user actions. These may have been enabled on your board. Approach you board admin. Usually this person is one that set up the rules and commands in Trello Automation.
How do you remove non-comment activity?
Asked by Tony Soto:

My activity logs are now littered with useless posts detailing every time I move a card. This just started appearing in the last couple weeks. I found an article saying you can remove these by converting your board to private but that didn't work.


Answers:
author: Erick Doerre
body: Hi Tony, and welcome to the community!

Is there any chance you clicked the 'Show details' button on the card back, and now it is showing information apart from the card comments? If so, you can easily undo that by opening a card and clicking the 'hide details' button in the comments section:

![activity](https://images.ctfassets.net/zsv3d0ugroxu/51qKu1vnSKUoYE0pfY0ss4/45813d12ed5a19a1e955c0f25458449c/commenting_on_cards01)

This should do the trick. Keep us posted!

comments: author: Tony Soto
body: That worked! Thank you ?
Power Up Rastreamento de encomendas
Asked by Helio Castro:

Bom dia. Algu?m est? com dificuldades de utilizar o Power Up Rastreamento de encomendas? Ele funcionava normalmente, mas agora quando inserimos o c?digo de rastreamento, n?o funciona.


Answers:
author: Sal
body: Oi [@Helio Castro](/t5/user/viewprofilepage/user-id/5333750)! Eu vi que voc? j? tem um ticket aberto conosco sobre esse problema. Por esse motivo, eu te recomendo que voc? continue se comunicando conosco atrav?s do seu ticket, para que possamos analisar melhor o teu problema. Agrade?o a sua compreens?o!
Tracking for SLA's
Asked by Lorraine:

We're looking to monitor for our SLA's on one of our boards

We have it as a checkbox currently but is there any way we can monitor this do you know?


Answers:
author: Sal
body: Hey [@Lorraine](/t5/user/viewprofilepage/user-id/5333757)! You might find some Power-Ups that can help you track SLAs on your Trello board at this link <https://trello.com/power-ups/search?q=SLA>. I hope this link helps!
Trello blank on Mac after todays app update
Asked by KOMETE:

hi, does anymone have the same here. after an update of the app on mac with somnia, all my boards are gone. i was forced to log in and all boards are gone.. on the iphone they are still there so i deactivated wifi. how to get my 1200 todos and lists back???????


Answers:
author: KOMETE
body: mhh it semmes to sync again... i cannot see a erase option for my question so this way
Unreaded messages
Asked by Michal Trojakowski:

Dear Trello Users!

Lately due to some changes in trello app I've noticed that my unreaded messages are easy to skip cause previously they were backlighted with blue background and now it does not show like this.

Any idea how can I turn on backlight like it was before???

Thanks in advance for your prompt action.


Answers:
author: Cody C.
body: Hi Michal - thanks for joining us in the community. I know it's not the answer you're looking for, but I'm afraid there isn't a way to revert back to a previous version.

The subtle blue background was replaced with a blue sidebar to the left of unread notifications. Read notifications will appear without that blue sidebar. Hopefully that helps clarify a bit!
I have a problem with connect figma platform to trello.
Asked by GoblinDev:

![image.png](/t5/image/serverpage/image-id/284618i1C91D52D1C42CB15/image-size/large?v=v2&px=999 "image.png")

I find and add Figma to Power-Ups. Next i need to add figma page to this task.

I click Figma and select "Attach a prototype" .

![image.png](/t5/image/serverpage/image-id/284620i4A3B93D792EF565F/image-size/large?v=v2&px=999 "image.png")

And I select Project Name from figma

![image.png](/t5/image/serverpage/image-id/284621i2CBC4DB950F2FA7F/image-size/large?v=v2&px=999 "image.png")

I can't watch it. How can i show it.

![image.png](/t5/image/serverpage/image-id/284622i9CA9730E8773A7BA/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Sal
body: Hey [@GoblinDev](/t5/user/viewprofilepage/user-id/5333532)! If you're experiencing problems with the Figma Power-Up, you'll need to reach out to Figma Support at this [link](https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001731233). I hope this information helps.

comments: author: GoblinDev
body: Do you think there is a problem with figma?


author: Sal
body: Based on what you described to me, it seems that. I recommend contacting them to check if they can help you with that, and if they notice it's something on our end, we can take a closer look.
One Trello for different locations (university) but many people can use it?
Asked by Yannis Dublin:

Is it possible to buy 10 licenses for 10 different universities, but in each university several people can use this one license?

For example for a cross-university project, so that multiple students can access the same Trello overviews.


Answers:
author: Sal
body: Hey [@Yannis Dublin](/t5/user/viewprofilepage/user-id/5333738)! Sadly, no, you can't buy one license to use with multiple users. However, you can upgrade your Workspace to Standard or Premium and invite your colleagues from these other universities as Guests in your Workspace, and as long as they don't have access to multiple boards in your Workspace, you won't need to pay a license for them.

You can learn more about Trello's subscription model here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

comments: author: Yannis Dublin
body: Hey [@Sal](/t5/user/viewprofilepage/user-id/4788952) thank you very much for your help!
Start/End date and middle date
Asked by Sebastian Vega:

```
Hello, I would like to ask something.I can put a start date and an end date. 
But can I add an intermediate date?

Thank you!!
```


Answers:
author: Sal
body: Hey, [@Sebastian Vega](/t5/user/viewprofilepage/user-id/5333618). Right now, Trello doesn't offer you the possibility of adding a third date between the Start and end date. Would you mind expanding on why you think this would be useful? I'd love to hear your feedback about it. Thanks!

comments: author: Sebastian Vega
body: Hi thanks for your response.

It happens to me that I start a project and set the start date and the end date. But I need some definition from the client and he dosen't give it to me for 4 days.

This causes the project to be delayed and the completion date is not reached. That's way I wanted to put one o more intermediate dates to show the project is stopped due to new definitions from the client.

Thanks you!


Tags: date
Is there an other payment option available than Creditcard? Maybe Paypal or via Invoice?
Asked by Derek van Dael:

Is there another payment option than via a Creditcard? Our business is based in Europe.

Thank you!


Answers:
author: Sal
body: Hey, [@Derek van Dael](/t5/user/viewprofilepage/user-id/5333356)! Unfortunately, no. The only available options to subscribe to Trello are either through credit card or PO (Purchase order). I hope that answers your question.

comments: author: Phil Janssens
body: Hi Sal,  
Can you provide more info on the option to subscribe via PO ?  
I don't see this option in our billing screens and we would like to switch from credit card to PO if possible.  

Thanks in advance !


author: Sal
body: Hey [@Phil Janssens](/t5/user/viewprofilepage/user-id/5342722)! You'll need to contact us through our contact form <https://trello.com/contact#>, and select the option "Billing" to get more details about our Premium plan paid through PO.

![BillingContact.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/286730i5DE02459E54A440D/image-dimensions/368x303?v=v2 "BillingContact.jpg")

I hope this information helps!
How to create a rule to change the colour of cover when the card moves list?
Asked by Steve Granger:

Is it possible to create a rule that automatically changes the cover colour depending on which list the card is in?


Answers:
author: Gaurav Kataria
body: There is no automated way to do this in Trello. You can select the label color via automation but not card cover color.

comments: author: Steve Granger
body: Thank You Gaurav, it is the card cover i want changed. I can see now that many folk have asked this question but the feature is strangely enough unavailable??

Cheers


author: Mike Prill
body: It's likely possible depending on what you mean by cover colour and list. I use an automation which color codes my Epics based on a custom field's value.

I trigger off the change of the custom field Tech Sub-Team, then I have an if condition to make sure I'm dealing with an epic (1), then a whole bunch of other if statements, one for each value the tech sub-team can be (2). The Then step is then added like the below example (3).

![questionRegardingColors.png](https://community.atlassian.com/t5/image/serverpage/image-id/284557i014C3C211C0D937C/image-size/large?v=v2&px=999 "questionRegardingColors.png")

Different colors for different teams.
Trello?????Slack????????????????
Asked by ??????_?????:

Trello?????Slack???????????????????

????Slack?????????????????????????????

?????????????

?????????????


Answers:
author: Alina Kurishko
body: Hi there,

Thanks for raising this question! I hope you don't mind me answering in English ?

To resolve the problem, let's try to authorize the Trello app through Slack again to see if we can get it working from a clean slate:

1. Open the board menu, and under the Slack Power-Up, select **Remove Personal Settings**.
2. Go to [++https://trello.com/my/account++](https://trello.com/my/account) and click **Revoke next to Slack** in the **Applications**section.
3. Go to a Slack channel you planned to link Trello to and enter /trello setup. You can then follow the Authorization steps it asks for.

You can then try setting up the notifications from the Power-Up on the board in question once again.

Hope this helps!

Alina \| The Trello Team
Trello can't handle the string 'java.lang.Runtime'?
Asked by Fran Fabrizio:

We just uncovered an odd bug. Apparently, Trello can't handle the string java.lang.Runtime in a card title, description, or comment. The error manifests in various ways:

In the title when trying to make a new card -\> Could not connect to Trello error.

In the description: "Change not saved; failed to sync to the Trello server" pop-up and this in the card: "Unrecognized HTML error page: ERROR: The request could not be satisfied 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or cont"

In a comment: Just spins on "Saving..." forever

Is it just us, or are others seeing this?


Answers:
author: Dreamsuite Mike
body: I can repeat the bug you have on my end...

The response is bizarre. I think this is a bug that Trello should take a look at.

Please use <https://trello.com/contact#/> to raise a support request.
Cancelamento de plano standard
Asked by Bruna Duques:

Estou h? 4 meses tentando cancelar minha plano standard, entretanto s? aparece a op??o de upgrade para o premium. Preciso muito de ajuda! Algu?m poderia me salvar?


Answers:
author: Halina Cudakiewicz_Deviniti_
body: ol? [@Bruna Duques](/t5/user/viewprofilepage/user-id/5332999)

Talvez isso ajude?

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>
Specific column privacy settings
Asked by ?????????:

Please help me figure this out.  
I am an administrator of boards with premium package.  
There are 3 different projects (3 boards), each project consists of 10 employees.  
On the board of the project number 1 I have 1 column for each employee, the task is that the employee can see only my column and tasks on the board. Can you please tell me how to realize my need without creating a separate board for each employee?


Answers:
author: Dreamsuite Mike
body: Hi [@?????????](/t5/user/viewprofilepage/user-id/5332850)

Trello is an open team collaboration tool and therefore unlike many other software, the options to restrict access are fairly limited. I personally see this as a good thing as I am a strong advocate for transparency within business but I can also see use cases where it would be important to restrict information.

Can you explain what is the reason for wanting to restrict?

Do you:

1. Want the employees not to have access or visibility to certain lists at all? or
2. You want to ensure they are focused on the tasks they need to do

If option 2, you can use filters to make sure employees are only seeing the things relevant to them. Once a filter is applied by someone, it remains persistent until they clear it so they can open up to their filtered view when they go to Trello each day:

<https://support.atlassian.com/trello/docs/filtering-for-cards-on-a-board/>

If Option 1, it is trickier. There are 3rd party browser extensions to hide or minimize lists, none of which I have ever enjoyed using and if you are a business, you have to ensure that each employee has the extension installed and active to work.

The other option, as you said is to have a separate board to restrict data and you can use Trello automation to do some mirroring or take away some of the manual lifting of this option. See my response to this question:  

<https://community.atlassian.com/t5/Trello-questions/Is-it-possible-to-restrict-the-creation-of-lists-and-card/qaq-p/2493554#M83005>
Attach a card file to email
Asked by AC Wert Assessoria BPO Financeiro:

How can I attach a card file to an email automatically generated by Buttler?


Answers:
author: milynnus
body: [@AC Wert Assessoria BPO Financeiro](/t5/user/viewprofilepage/user-id/5332876)

The fact that there can be several attachments on a card, human intervention is generally required even when using Power Ups to handle this requirement.

I have worked with several but I have yet been able to locate one that allows you to select as part of an Trello automation process. This is in fact requirement from one of my clients.

Power Up (third party) data is typically not available to Trello automation but can be accessible if they are written out to something like a custom field, card description .. or have api that allows you to access the power up data and you can use http request to get them into your automation.

Trello automation for email, as far as I am aware, does not allow you to attach any file(s). I have not come across Email Power Up that does it. Having said this attaching the first or last (without having to select) is doable as long as you can deploy an proxy to get the file from the card.

comments: author: AC Wert Assessoria BPO Financeiro
body: Hello! Thank you for taking the time to respond.  

You pointed out very well about the issue of choosing file.  
But if I chose to send all the files, I would have the same problem, right?  

Thank you again.


author: milynnus
body: [@AC Wert Assessoria BPO Financeiro](/t5/user/viewprofilepage/user-id/5332876)

Yes, I have been able to create a list all attachments. When user clicks on any of them it will activate a download or show the file because the link is to a microservice that will handle it for you.


author: milynnus
body: [@AC Wert Assessoria BPO Financeiro](/t5/user/viewprofilepage/user-id/5332876)

Read this

<https://community.atlassian.com/t5/Trello-questions/Print-cards-with-attachements-gt-if-Agile-Cards-stops-the-1-10/qaq-p/2488239#M83143>


author: AC Wert Assessoria BPO Financeiro
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) Thank you for helping!