youngmon/atlassian-qna huggingface dataset:
Assistance for BACKUP Instruction plzzz :)
Asked by G:

Unzip the backup directory and open entities.xml.

Go to the attachments directory and open any directory. The directory name is a page id. Each of the files in the directory is an attachment ++that must be renamed++

**Rename to what?????**

Search entities.xml for attachment objects with that page id. When one is found, locate the attachment id and filename.

**How use .xml editor???**

Rename the file with that attachment id to the original filename and test it.

**How to test?**

Find the next attachment id and rename it. Repeat for each file in the directory.

Once all files in the current directory are renamed to their original filenames, search entities.xml for the page id, eg directory name. Find the page object with that page id and locate its page title.

Rename the directory to the page title and move on to the next directory. Repeat for each un-renamed directory in the attachments directory.

To import each file back into Confluence, upload to the original page by attaching the file from within Confluence.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@G](/t5/user/viewprofilepage/user-id/4975679) ,

welcome to the Atlassian community!

In order to backup your Confluence instance you need to create a backup file using these instructions <https://confluence.atlassian.com/doc/site-backup-and-restore-163578.html>

Please could you clarify why you need to rename files or contents?

Fabio

comments: author: G
body: Hello!

need to retrieve our confluence backup and just testing this solution from confluence community .......... <https://confluence.atlassian.com/doc/retrieving-file-attachments-from-a-backup-187758.html>

Just need to clarify some things I am having trouble :)


Tags: confluence-server

server
My plugin has no log output
Asked by jing mu:

The plugin is runing in the server confluence for 7.11.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/204379i64977EE172BBE2BD/image-size/large?v=v2&px=999 "image.png")

but I don't find any logs with it ,

the confluence logs directory:

/opt/atlassian/confluence/logs/catalina.out

/var/atlassian/application-data/confluence/logs/atlassian-confluence.log

atlassian-plugin.xml

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/204375iDF41D0DB807F30B0/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/204376iA761A70EEAA8A6F8/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/204378iC724F531F80F5EB9/image-size/large?v=v2&px=999 "image.png")

I can't find this mark "\>\>\>\>\> start schedule " in any of the files.

Do you have a question like mine?


Answers:
author: Rilwan Ahmed
body: Hi [@jing mu](/t5/user/viewprofilepage/user-id/4979370) ,

Welcome to the community !!

If this is a plugin developed by you or your company, you should add the logger to the plugin code. I would suggest contact fellow developers in [Atlassian Developers community](https://community.developer.atlassian.com/).

If this is plugin from any other company, then please contact them directly.


Tags: confluence-server

server
My confluence account got suspended so please help me to solve it
Asked by Nakul Kalburgi:

**account got suspended so please help**


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Nakul Kalburgi](/t5/user/viewprofilepage/user-id/4979438) ,

if you are on a cloud, please contact the Atlassian support <https://support.atlassian.com/contact/#/>

Fabio


author: abhishek_sharma03
body: Hi [@Nakul Kalburgi](/t5/user/viewprofilepage/user-id/4979438) Can you please post the error which you are getting ? What type of Confluence license are you using - server, DC or Cloud ?


author: Rilwan Ahmed
body: Hi [@Nakul Kalburgi](/t5/user/viewprofilepage/user-id/4979438) ,

Welcome to the community !!

Are you using Confluence cloud or Server/Data center version ?


Tags: confluence-server

migration-customer-care

server
Query the browsing record of the employee confluence
Asked by Cain Chen:

Due to information security issues, we want to see what pages do employees browse and do what operations they do on confluence, do confluence support such information export, or what plug-in support it needs?

?I know that there is a page view plugin that can view the browsing details of a certain page, but that doesn't meet my needs, and I want someone's browsing page details?


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Cain Chen](/t5/user/viewprofilepage/user-id/4978578) ,

Have you tried searching on the Marketplace with different keywords related to your use case?

You mention security issues: what about using permissions in Confluence to control who can see which spaces/pages, who can edit them? That won't help to provide the browsing history of a user, but if you are concerned about people seeing content or modifying pages they shouldn't be, updating your permissions will help with that.

If you are preparing to migrate to Cloud, you may find the page analytics included with Cloud Premium meet your needs (I'm not an expert on that, so you'll need to test it).


Tags: confluence-server

server
preview and published article look different.
Asked by Marc Buckingham:

My preview and published article look different. Images below.   

Key differences when published:

* No banner
* Embedded image becomes large
* Text formating between sections is different and bunched up

I did find this article here: <https://community.atlassian.com/t5/Confluence-questions/Published-page-looks-different-from-preview/qaq-p/1952807>

<br />

the solution was about conflicts between authors working on the same document which is not what is happening to me. I did look at the **look and feel settings** but found nothing obvious that was ticked/unticked in the preferences. Any assistance is welcome.

Examples below.

**PREVIEW:**

![a_preview.png](https://community.atlassian.com/t5/image/serverpage/image-id/204373i71E32EE4B8A78A88/image-size/large?v=v2&px=999 "a_preview.png")

**PUBLISHED:**

![a_published.png](https://community.atlassian.com/t5/image/serverpage/image-id/204374i64D79A060FFD3636/image-size/large?v=v2&px=999 "a_published.png")


Answers:
author: Marc Buckingham
body: I have worded my question in a confusing manner? Or is there an obvious answer that I have overlooked? Any help is welcome.


Tags: cloud

confluence-cloud
Bug: keyboard shortcuts not working
Asked by Nir Harpaz:

bug report in the text editor in confluence:  
Alt+Ctr+x shortcut (turn text into a header) doesn't work for x\>2 (A+C+3,A+C+4 and so on).


Answers:
author: Amy Martin
body: Hi, Wondering if this is still an issue. We've recently upgraded in-house and experiencing the same issue. What version are you running?


author: Fadoua
body: [@Nir Harpaz](/t5/user/viewprofilepage/user-id/4979251) are you still experiencing the issue?


author: Carlos Garcia Navarro
body: Hi [@Nir Harpaz](/t5/user/viewprofilepage/user-id/4979251) ,

Yes, we may have to wait, but just in case, have you tried?:

* Different browsers
* Incognito mode
* Logging in with the same account on different computers

I also found this page helpful: <https://support.atlassian.com/confluence-cloud/docs/keyboard-shortcuts-markdown-and-autocomplete/>

And to find the list of all shortcuts:


author: Fadoua
body: [@Nir Harpaz](/t5/user/viewprofilepage/user-id/4979251)

Sometimes Atlassian does upgrades in their servers today because it is Monday in Australia.

Please give it a try later. If it persists let me know I can share the link so that you can raise a ticket.

Best,

Fadoua


Tags: cloud

confluence-cloud
Set a static page for a group of restricted users
Asked by Daniel:

**TLDR**

I'm trying to implement some way of setting a static page for users who are in a specific group. So for example if a user is in a group called "waiting-for-approval", all he will see is some page which I wrote and he will not be able to browse Confluence freely.

**Long version**

We integrated our Confluence with an IdP. Every new user who logs-in using our IdP will have a prefix in the username to reflect that.

We also allow users (external users) to manually register to our Confluence, it's intended for users who can't use our IdP as it is available to employees only. Using AWS Cognito and Lambda, I was able to manage who gets added to which groups, so overall everything is working as it should.

I would like the external users to be manually approved, and until then, I want them to see a static page with some details. If they'll try to browse our Confluence they will of course be met with restricted messages.

How do I achieve this?

Thanks


Answers:
author: Brant Schroeder
body: [@Daniel](/t5/user/viewprofilepage/user-id/4368238) In the delivered application the only way to really accomplish what you are describing would be to create a space that allows anonymous access. This means that more than just requestees would be able to see the space it would be public. <https://confluence.atlassian.com/doc/setting-up-public-access-156.html>


Tags: confluence-server

server
Unable to access Trello Board
Asked by lisa_ray:

I was working in Trello and suddenly was kicked out about 9:40 AM ET. Unable to access my boards. Top tab says Error \| Trello. I can see my Boards on the left rail but can' access any of them. Message is:  

Board not found. {#toc-hId--1273082014}
---------------------------------------

This board may be private. If someone gave you this link, they may need to invite you to one of their boards or teams.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@lisa_ray](/t5/user/viewprofilepage/user-id/2318530)

Welcome to the Atlassian Community!

Currently, the Trello server is slow!

Keep your eye on this page <https://trello.status.atlassian.com/> they will keep updating as they progress through!

Trello engineers are working on it!
My bookmarked Trello links (as well as my log-in) just take me to a completely blank screen.
Asked by Paul Rincon:

However I try to get into Trello today, I get a screen with the main Trello dashboard items on top, but then a completely blank screen below; no cards, no picture on my board, nothing. And I can't search for any of my boards or cards.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Paul Rincon](/t5/user/viewprofilepage/user-id/4259050) ,

Welcome to the Atlassian Community!

Currently, the Trello server is slow!

Read the status by Trello
> Trello is responding slowly. This will be present in both the web and mobile apps.  
>
> Our engineering team is actively investigating this incident and working to bring Trello back up to speed as quickly as possible.  
>
> We'll keep you posted with further updates on this page.

Keep your eye on this page <https://trello.status.atlassian.com/> they will keep updating as they progress through!
Boards
Asked by RR:

Can't view any boards. Can't view anything or do anything at all. Complete outage at the start of a workday.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@RR](/t5/user/viewprofilepage/user-id/4259048) ,

Welcome to the Atlassian Community!

Currently, the Trello server is slow! The Trello team is working on it!

Keep your eye on this page <https://trello.status.atlassian.com/> they will keep updating as they progress through!
Hello, I cannot access my trello board. Is there a problem going on?
Asked by Sydney McCloud:

I cannot access my trello board. Is there a problem going on today?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Sydney McCloud](/t5/user/viewprofilepage/user-id/4259038)

Welcome to the Atlassian Community!

Currently, the Trello server is slow!

The Trello engineering team is actively investigating this incident and working to bring Trello back up to speed as quickly as possible.

Keep your eye on this page <https://trello.status.atlassian.com/> they will keep updating as they progress through!
Today's "slowness" is more of an outage
Asked by matthewmcguff:

[https://trello.status.atlassian.com/](https://trello.status.atlassian.com/?) as of this writing is reporting slowness.

I am experiencing an outage using both the Windows Desktop App and in Chrome Browser.

I know Trello is working on this but wanted to report that it should be like be classified as an outage at this point.


Answers:
author: matthewmcguff
body: So far this now appears to be resolved. Just wanted to give you feedback.
Can't access Trello either locally or online
Asked by Polly Kimmitt:

Hi, my local version can't connect to Trello. My browser, when I tried to log in, gave me an URL that's 90 miles long. Not sure what to do. Here's the URL:

\[Removed by moderator\]


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Polly Kimmitt](/t5/user/viewprofilepage/user-id/4259016) ,

Welcome to the Atlassian Community!

Currently, the Trello server is facing some issues and the Trello team is working on it!

Have a look at this page <https://trello.status.atlassian.com/>

You will get the update on the page when everything will be ok!


author: Polly Kimmitt
body: I go to trello.com, I get this error msg:

```
upstream connect error or disconnect/reset before headers. reset reason: connection termination
```
Phone App - Cannot preview attachments on Trello cards?
Asked by Frankie Beitler:

I am using the free Trello version - am I correct in understanding that we can view/preview a document saved as an attachment on a trello card using a mobile phone device? I can never preview it . see half the board on the app? I am using an Iphone 11.

Any advice would be much appreciated.

Thank you.

Frankie


Answers:
author: Michael Pryor
body: Can you send a screenshot of how it's broken?
Assign task and due date function has disappeared from my Trello lists
Asked by Edward Patey:

Hi there,

I have opened Trello today and for some reason I can no longer assign tasks or set due dates on my lists.

Does anyone know why this functionality has disappeared? Other people in our business can still do this...I have tried closing and re-starting, but hasn't worked.

Thanks Ed


Answers:
author: Michael Pryor
body: That is a Business Class feature, so some thoughts are

1. You were on a Business Class trial or your subscription ended. But you said other people in the business can still do this so...

2. You are trying to do this on a board that is inside a team that doesn't have Business Class (i.e. you made a new Team and put this board in there and that team doesn't have the Business Class subscription).

Those are my two guesses.

comments: author: Edward Patey
body: Thanks Michael - very helpful and much appreciated.

I was surprised that I didn't get any kind of notification...one minute it was working fine, the next I lost some functionality and then an hour or two later the whole thig disappeared from my machine (just as I was about to start a meeting). Very frustrating and an unnecessary way of doing things. an email reminding me that it was about to end and prompting me to sign up for continued service would have been appreciated.

cheers Ed
problems with partner accessing onedrive files
Asked by louise sanders:

I have successfully uploaded onedrive docs to Trello cards but my partner (who is an admin) is not able to access these files when he clicks on them. Can anyone tell me why that may be?

Thanks


Answers:
author: Lara
body: Hi Louise,

Thanks for reaching out!

That seems a little strange.

In order to make sure we're starting with a clean slate, we need to do a checkup on your browser first. I'm sorry if some of these steps are redundant, but having all the info in one place helps us troubleshoot more quickly.  

Please see the article [Troubleshooting browser issues with Trello](https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello) for detailed instructions on troubleshooting any problems with Trello in the browser.  

Let us know how it goes, and if this helps to resolve the problem!

All the best,

Lara  
The Trello Team
Trello Free
Asked by Dan Kie?un:

I woul dlike to create a personal free account on Trello, and don't want to provide any card details, but 30-day trial seems mandatory?

I would like to have free account without having this 30-day period and providing my personal data.

How is it possible?

If no, how to completely remove account ( I already, clicked in confirmation link in my e-mail, but couldn't proceed because didn't want that trial)


Answers:
author: Michael Pryor
body: There is a link to skip the trial at the very bottom. I don't like that this link is very hard to see and I would like to change this. (Ie this isn't your fault and we intend to fix it)


author: Andy - PTC Redundant
body: [@Dan Kie?un](/t5/user/viewprofilepage/user-id/4258767)   
Sounds like you've clicked Trello Gold or Business Class links by accident.

Trello basic is always free and other than basic personal info you never have to provide payment information
Is there away to use Trello swimlane transitions to update a Jira status?
Asked by rthomson:

Hi,

I've seen that it is possible to create an issue on Jira from Trello using a power up. Is it possible to use the transition of the linked card to update the Jira issue?

Cheers

Rich


Answers:
author: Cody C.
body: Our Butler automation tool has the ability to create Jira issues, or post comments to them, but doesn't look like it can change the status of a card in Jira I'm afraid: <https://blog.trello.com/butler-automations-for-slack-jira>

Beyond that, it looks like you could trigger this with an automation service like Zapier. I'd suggest checking them out! They can trigger actions in Jira when a card is moved to a new list in Trello - this may be just what you need!

![11-13-50.png](https://community.atlassian.com/t5/image/serverpage/image-id/130294iF633ADF196D7A5F5/image-size/large?v=v2&px=999 "11-13-50.png")


Tags: jira
Log de atividades
Asked by Miguel Reis:

Ol?, tudo bem?

<br />

Onde eu encontro um log com as atividades executadas em um quadro?  
Um hist?rico que indique movimenta??es, cria??es e exclus?es de cart?es, por exemplo.  

N?o precisa ser algo que permita a recupera??o, basta que eu consiga conferir o que ocorreu em uma data espec?fica.  

Muito obrigado!  

Miguel Reis


Answers:
author: Jo?o Pedro
body: Seria muito interessante se existisse um log para auditoria.  
Saber quais itens foram exclu?dos e tamb?m por qual usu?rio, seria um al?vio para as equipes.


author: milynnus
body: [@Miguel Reis](/t5/user/viewprofilepage/user-id/4258138)

Two places (1) at the back of each card (2) from board "show menu" panel.
Slack Alert Preferences won't Save
Asked by Fi:

I followed the instructions here: <https://blog.trello.com/slack-power-up-trello-alerts>  

However, it won't save when I change which boxes are checked.   
I click "Done", but nothing happens. I hit the back arrow and then go back into the preferences and the changes I made didn't save.  

Or sometimes it won't even show a "Done" option (I think this happens when someone else initiated it.)  

<br />

Help!  

![Screenshot 2021-02-09 at 4.29.35 PM.png](/t5/image/serverpage/image-id/129697i8BAE2428607B9C82/image-size/large?v=v2&px=999 "Screenshot 2021-02-09 at 4.29.35 PM.png")![Screenshot 2021-02-09 at 8.17.00 PM.png](/t5/image/serverpage/image-id/129698i982CE126B3DA4B6F/image-size/large?v=v2&px=999 "Screenshot 2021-02-09 at 8.17.00 PM.png")


Answers:
author: Cody C.
body: Hi Fi! Those changes should save automatically, so it sounds like something might not quite be connecting for you.

I'd suggest trying to make those changes from within Trello from a second browser, or asking a colleague to edit those settings to see whether it's isolated to you, or more widespread.

If you're still having trouble, you may want to try uninstalling the Power-Up (be sure to revoke the token on your <https://trello.com/my/account> page as well), then reinstalling it to see if that lets you edit those alerts.

If not, don't hesitate to get in touch with us through our contact form and we can help take a closer look: <https://trello.com/contact>


Tags: alert

notification

save

slack
Evernote powerup authorization issue Evernote ver 10.8.4
Asked by Ron Bentley:

Hello unable to get the Evernote Power-Up working within Trello. When prompted to link to the Evernote account it opens the Evernote logon window , I enter my credentials then the window goes blank and never recovers. I have tried all the usual things but get same result each time. Am I missing something here please?


Answers:
author: Douglas Bell
body: I was having the same problem. Here is how I corrected it:

1. Another post recommends having Trello and Evernote open in the browser, which is what I did. I cannot confirm that this is required.
2. Open the board menu
3. Click the Evernote Power-Up
4. Click remove personal settings
5. Reauthorize Evernote.

comments: author: Miriam Comber
body: Thank you - this worked


author: Cody C.
body: It sounds like something is tripping up that authorization flow - for me, this will generally happen if 3rd party cookies are disabled, there are extensions that are interfering with redirects and popups, or there are other security features enabled. What I'd try first is to try to make this connection in a second browser, or you could reset your browser settings to their defaults and disable any extensions you might have active, then give it another test. If you're still having trouble, don't hesitate to get in touch with us through our contact form here: <https://trello.com/contact> and we can have a closer look with you!


Tags: evernote
Best way to accomplish to do or dones across boards
Asked by Diane Bianchini:

We are new to trello and loving it \> I have used a template from another person similar to my field. We have boards for each customer, then lists within each customer board (in our case we are interior designers, and each list is a room we re desiging) then we have cards for each item in the room we are sourcing or have sourced. We have a list of progress notes,(we email to the board any correspondence between vendors and us) and one for all purchase orders (we cc the board when we email the PO). We are uploading photos of each item in the room, any plans , before photos etc. It all looks pretty and organized! Where we are missing the boat is how to identify easily what has been done next, and what has be done. We have labels and have customized them (client approved, po sent, in transit, waiting for delivery etc). In the past we had a google document that listed each client, then all the information beneath as it was accomplished each day . This is tedious and confusing which is why we started Trello. However, we still feel lost, and concerned we are not ordering everything for each client, keeping track of where it is, when it will ship etc. We have not used the power ups or Butler yet, and started with due dates and calendar. We often will have 12 to 18 jobs running simultaneously. Thanks for any direction.


Answers:
author: milynnus
body: [@Diane Bianchini](/t5/user/viewprofilepage/user-id/4254055)

Recently I have been working on this for precisely some of the reasons you mentioned in your post/question.

<https://community.atlassian.com/t5/Trello-discussions/Sprint-Lanes/td-p/1597386>