youngmon/atlassian-qna huggingface dataset:
Cannot access after change of IP
Asked by Daniel Santaella:

Hello,

We wanted to upgrade our Confluence instance running in a VM. For that, we cloned our current one, uninstalled the current software and installed the 7.4.3 version. I could set up all the information and connection to database properly, also restored the backup. Everything good until here.

The problem now is that we want to disable the old VM and change the 7.4.3 instance IP for the old IP and hostname, so users will not notice any change in their way of accessing. I modified the ifcfg-eth\* IPs and the hostname of the machine, rebooted and then the Confluence was not accessible anymore.

What is the way to change the configuration if the hostname and IP have to change in the Virtual Machine where the current instance of Confluence is?

Best regards,

Daniel


Answers:
author: repi
body: [@Daniel Santaella](/t5/user/viewprofilepage/user-id/4049578)

Is the new IP also assigned to the server base URL of the confluence in your dns environment accordingly?  
A ping on the confluence host gives the current ip?

comments: author: Daniel Santaella
body: Hi Repi,

Thanks for your questions. A *ping* returns the IP of the new server instance.

I solved another issue regarding the Collaborative Editing enabled by default when installing, I will test Confluence 7.4.3 for a couple of days and, if issues persist, will get back to the Community.

Best regards,

Daniel


author: Daniel Santaella
body: [@repi](/t5/user/viewprofilepage/user-id/302600)

As I mentioned, I shut down the old VM, afterwards I change the hostname of the new machine and the IP of the interfaces, and the confluence service is not accesible, therefore I cannot change its base URL (it does not appear in the server.xml file).

The server responds to ping commands.


Tags: confluence-server

server
I'm a confluence administration and I'm unable to delete a page nor can the page creator.
Asked by Kate Stechyshyn:

Hi,

We use a server version of Confluence and myself (Confluence site admin) and the page creator are unable to delete a confluence page. We both are able to see the delete page option but receive the following error message when we try to delete the page:   
*We couldn't delete your pages. Try again.*

Any suggestions for how we can fix this?

Thank you, Kate


Answers:
author: Sachin
body: Hello [@Kate Stechyshyn](/t5/user/viewprofilepage/user-id/2971553) ,  

Do you see any errors in your application logs?  

It is hard to tell what could be causing the issue here, but as a workaround -  
- You can goto page history and revert the page to an older version and see you can delete the page

- or You can move the page to a different location and try deleting it.

comments: author: Kate Stechyshyn
body: Thanks Sachin!

I can't see any errors but in all honesty, I'm not sure what to look for.

I'm also able to move the page but am still unable to delete it. I'll keep testing things out.


Tags: confluence-server

server
Instance deactivated without my knowledge
Asked by sidmkp96:

Hello,

I got this email yesterday wherein my Confluence free instance was "canceled".

I never requested its cancellation. While upgrading also, I get an error.

![Screenshot 2020-08-21 at 7.13.30 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/107505iC69C0BD10253548B/image-dimensions/486x290?v=v2 "Screenshot 2020-08-21 at 7.13.30 PM.png")

Can you please restore it back so that I can take corrective action? I wrote some critical docs that I just cannot access.

I am also unable to "Add billing details" in site administration. Clicking on "Add billing details" redirects me to "my.atlassian.com/product", where it is not clear where to add billing information

PS: What is the point of free, if you are forcing to buy a license.


Answers:
author: repi
body: [@sidmkp96](/t5/user/viewprofilepage/user-id/4059320)

You should contact the atlassian support and not the community.  
Something seems to be wrong with your confluence cloud license.

comments: author: Joshua Sneed Contegix
body: Hi Sidmkp96,

I agree with repi. Go to <https://support.atlassian.com/contact/#/> for assistance. Cheers!


author: sidmkp96
body: Thanks, both of you. Let me check with them.


Tags: cloud

confluence-cloud
Offline documentation (local copy of confluence)
Asked by Rasmus Vedel:

Hi.

I have a login to a confluence (and jira) installation. I'm "just" normal user (no admin rights), and need a local copy of the information in the installation.

How can I do that?

I only need what I can access legally, so does [@Atlassian](/t5/user/viewprofilepage/user-id/213396) offer a way to automate the process: Click into every single link I can access, and save what is visible as html files?

...or something similar..

Thanks in advance,

R


Answers:
author: Maltavius
body: Is the information on the pages in a Space you are after or the Installation-settings of the application?

If its' the first, should be able to select **Space Tools** (down right) and then **Content Tools** , Under **Content Tools** there is **Export.**

There you can choose to export as HTML, PDF or CSV.

comments: author: Florian
body: As [@Maltavius](/t5/user/viewprofilepage/user-id/3914380) wrote It is possible to export into several formats. We do not allow our users to use this feature to prevent unauthorized copies of our intellectual property. However you can ask an admin to do it for you. If there is a good reason they might help you.


author: Rasmus Vedel
body: Two scenarios with two different partners:

1) We have had the option, but it was closed since the XML export showed confidencial information, which the admin couldn't close down for.

2) We have a lot of documentation at a partners installation. We are working in two different directions, and they do not cooperate. Therefore I can't ask them to open that option.

I have had a look at Cyotek WebCopy, and it seems as I can get part of the way, but I havn't succeeded to download every (visible for me) document.

I need to stress: I am **not** interested in getting information I'm not allowed to see due to policies in the installation. I'm *only* interested in avoiding to download every single accesible page manually.


author: arakaza aime cesar
body: You can redownload it


Tags: cloud

confluence-cloud

download

export

jira

offline
Timer plugin for Confluence - not a countdown, but a "count out"
Asked by Bill Rudy:

Looking for a plugin (preferably free but would consider pay) that you'd set and it would count out and display how much time has elapsed from the date you apply...kind of like the old "50 days since our last accident" signs that workplaces used to have, and it would automatically increment. Like a stopwatch, basically, though I'd prefer being able to adjust the increment (for example, just days vs hours and seconds) - anyone know of any?


Answers:
author: Thomas Bowskill
body: [@Bill Rudy](/t5/user/viewprofilepage/user-id/1301000) is the HTML macro with an iframe an option?

If so, you could Google for an online countdown timer to include (e.g. [this one](https://countingdownto.com/), which N.B. I haven't tried). On our Confluence we use as an Intranet and use a few online tools to iframe the solution.

Or, you know, cause an issue every day so it can always be a fixed image of a zero? :D

Edit: this is the count up version: <https://countingdownto.com/create-count-up>

comments: author: Bill Rudy
body: Thanks Thomas! That might be a sufficient workaround....I'm researching the net now, will post back with what I think are best.


author: Thomas Bowskill
body: Hi [@Bill Rudy](/t5/user/viewprofilepage/user-id/1301000)

Yes, I realised after I answered that I gave you the wrong timer. I did find what you need and edited it in the post.

Check out <https://countingdownto.com/create-count-up>


author: Bill Rudy
body: Thanks again! Not sure if I can embed (via HTML) for security reasons (we're on a private network), still checking...iFrame doesn't work, at least not for that or anything I've found to date.

Haven't given up though!


author: Nathan Waters - AppsPlus
body: Hi Bill, my [Countdown Timer+](https://marketplace.atlassian.com/apps/1221200/countdown-timer-for-confluence?hosting=cloud&tab=overview) app can do that. Currently only on cloud but I'll build a server version if there's demand.

comments: author: Bill Rudy
body: Thanks Nathan, will keep in mind, appreciate that info...yes we would need a Server version. Still investigating options!


Tags: confluence-server

server

timer
Confluence no access message
Asked by Piotr Nowak:

Hi,  
Is there any possibility to change message that appears when one of the employee try to login and don't have access permission to our Confluence instance. I want to add to page "Not Permitted" some text "... Please contact someone@company.com..."

I can't find it in Confluence administration page, but maybe someone of you know name of the file where it could be changed?


Answers:
author: Diego
body: Hello [@Piotr Nowak](/t5/user/viewprofilepage/user-id/2983254) !

You can customize your Confluence Server login page by editing your login.vm file.

Keep in mind that this kind of modification is not supported by Atlassian and changing files like this can result in unwanted results.

As a good measure, here are some precautions:
> 1. ***Backup the file you are going to edit***
> 2. ***Try the changes in a test instance first***
> 3. ***Schedule some downtime for Confluence when you need to implement the changes to production***

Here is our documentation on how to edit the login page:
> * [++***\[Confluence Server\] Customizing the Login Page***++](https://confluence.atlassian.com/doc/customizing-the-login-page-163938553.html)

Let us hear from you!


Tags: confluence-server

server
Delete comment in word document
Asked by Michal Michal:

1. attach a word document to a page.

2. click on the document to view it

3. add a comment

4. the comment shows in the top, right corner

5. try to delete the comment by clicking on the three dots in the top, right corner of the comment.

6. One the mouse hovers over the three dots a cross appears. The cross is for exiting document view mode

7. it is not possible to click on the three dots

![a.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/107468i12AB899F268860B0/image-size/large?v=v2&px=999 "a.PNG")![b.png](https://community.atlassian.com/t5/image/serverpage/image-id/107470i486C6369505D80F1/image-size/large?v=v2&px=999 "b.png")


Answers:
author: Diego
body: Hello [@Michal Michal](/t5/user/viewprofilepage/user-id/1289854) !

As I understand, the "Close" button of the attachment preview overlaps the comment's three-dots menu that has the "Delete" option.

I tried to replicate this in the following environment:
> *Confluence 6.13.11*
>
> *Ubuntu 16*
>
> *1080p monitor*
>
> *Firefox 77.0.1*
>
> *Chrome 84.0.41*

In both browsers the three-dots menu works as expected:
> ![Screen Shot 2020-08-24 at 16.22.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/107767i1E23992C4EFDC5AF/image-size/large?v=v2&px=999 "Screen Shot 2020-08-24 at 16.22.32.png")

With this in mind, I would like to ask a few questions:
> 1. *What is the browser being used when you face the behavior?*
> 2. *Is this happening regardless of browser used?*
> 3. *What happens if you try another browser?*
> 4. *Is this affecting all users who try to click the three-dots menu in the comments of attachments?*
> 5. *What is the screen resolution used?*

Let us hear from you!

comments: author: Michal Michal
body: I've just noticed that the orientation of the doc is landscape. (why did I not see that the first place...?). It works fine for other docs with portrait orientation.

1. Chrome

2. Yes, same on Firefox and Edge

3. Same as above

4. must come back on that one

5. 1920x1080, but I've tried several other

OS = Windows 10


author: Michal Michal
body: Sorry for misleading you. In some situations, the issue still appear for the portrait view. Can't figure out what triggers it.


Tags: comment

confluence-server

ms-word

server
cannot access to my confluence 6.4
Asked by Doha Rouibaa:

Dear Community

So my question is the following , after an upgrade of my confluence i couldn't connect to my plateform . On catalina.out log i have the following message : **Exception in thread "main" java.lang.UnsupportedClassVersionError: org/apache/catalina/startup/Bootstrap : Unsupported major.minor version 52.0**   
When i tape Java - version i get this :   
**openjdk version "1.8.0_265"
OpenJDK Runtime Environment (build 1.8.0_265-8u265-b01-0ubuntu2\~16.04-b01)
OpenJDK 64-Bit Server VM (build 25.265-b01, mixed mode)** but, when i tape for instance *sudo apt-get install jre* i get thi*s :*   
**jre is already the newest version (1.7.080-1).** **I have looked in so many forums , the only given solutions are dedicated to windows users ![?](https://statics.teams.cdn.office.net/evergreen-assets/skype/v2/laugh/20.png?v=4) and also am not sure if this is the probleme , because according to attlassian [https://confluence.atlassian.com/doc/setting-the-java_home-variable-in-windows-8895.html](https://confluence.atlassian.com/doc/setting-the-java_home-variable-in-windows-8895.html "https://confluence.atlassian.com/doc/setting-the-java_home-variable-in-windows-8895.html")** ***"** In most cases you should set the JRE_HOME environment variable, but if it is not set, Confluence will use JAVA_HOME. "* in my JAVA home , it takes the propre JAVA directory of java 1.8 P.S : i am using Confluence 6.10   

Thank you in advance :)


Answers:
author: repi
body: [@Doha Rouibaa](/t5/user/viewprofilepage/user-id/4059094)

You host the confluence on a windows server?  
With which routine do you do the install / update?  
With the exe installation file or manually with the zip or tar file?

comments: author: Doha Rouibaa
body: Hello,

No I use Linux as hostserver.

For the update i make a back_up for my current Confluence and i follow the instructions from the file .bin of the new Confluence that i want to update .

Thank you


Tags: confluence-server

server
Can't set FixVersion/s even though the user has all necessary permissions
Asked by JMP Support:

Hi there,

One of our users can't set the fixVersion/s field as he creates an Impediment.

He's the project admin, he has Resolve Issue permission, the versions in the project are added. When he click on the field, it doesn't show any matches:

![image-2020-08-20-15-18-56-758.png](https://absi-jira.srv.allianz/secure/attachment/563477/image-2020-08-20-15-18-56-758.png)

Do you know what's going on here?

Thank you,

Duong


Answers:
author: Manon Soubies-Camy
body: Hi [@JMP Support](/t5/user/viewprofilepage/user-id/4021005),

Can you please check versions' status in the Releases menu? You can't select archived versions, so that may be an explanation.

Hope this helps,

- Manon

comments: author: JMP Support
body: Hi [@Manon Soubies-Camy](/t5/user/viewprofilepage/user-id/1215212)

Thank you for your answer, suddenly he could use it again.

I'm also not sure why the problem appeared at the first place.

Thank you for your answer!

Best,

Duong


Tags: confluence-server

fix-version

jira

server

workflow
Confluence cloud
Asked by LAI SHENG LEE:

Hi

Is there collaborative editing for Confluence cloud.

Thank you


Answers:
author: Shannon S
body: Hi [@LAI SHENG LEE](/t5/user/viewprofilepage/user-id/4058721),

Welcome to Atlassian Community! It's nice to meet you.

Collaborative editing is available on Confluence Cloud, and there's not anything you need to do to enable it. You can review the page that [@Sachin](/t5/user/viewprofilepage/user-id/3827093) shared, [Collaborate on Content](https://support.atlassian.com/confluence-cloud/docs/collaborate-on-content/) for more information on how to use the feature.

When you click**Invite to Edit,** as Sachin suggested, you generally just get a pop-up that helps you to send a link to other people to join you in editing. ++It's not necessary to use this feature to use the Collaborative editing feature.++

Since it's not working for you, you're likely affected by this bug:

* [CONFCLOUD-70674](https://jira.atlassian.com/browse/CONFCLOUD-70674) *Invite to edit feature is not working in new editor*

Here's how that window would normally look:

![CleanShot 2020-08-24 at 17.29.24@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/107717i3FB19A2B1E5D5279/image-dimensions/286x339?v=v2 "CleanShot 2020-08-24 at 17.29.24@2x.png")

Otherwise, you can still use the collaborative editing feature with your colleagues. They only need to access the page and edit it at the same time as you.

Can you let us know if you were having any issues with the built-in editing feature?

Take care,

Shannon


author: Sachin
body: Hello [@LAI SHENG LEE](/t5/user/viewprofilepage/user-id/4058721) , yea see [Collaborate on content](https://support.atlassian.com/confluence-cloud/docs/collaborate-on-content/) . Click on "Invite to Edit" on the top right corner of your screen from your page that you are editing.  

![Screenshot_16.png](https://community.atlassian.com/t5/image/serverpage/image-id/107428i4BD545E580E30553/image-size/large?v=v2&px=999 "Screenshot_16.png")

comments: author: LAI SHENG LEE
body: Hi [@Sachin](/t5/user/viewprofilepage/user-id/3827093) , I click before but nothing happen.


Tags: cloud

confluence-cloud
Macro or User macro to find Top 5 users & Popular content of confluence space / page
Asked by younoos:

I would like to display top 5 users and Popular content of my confluence page / space. There are macros called "Top users" and "Popular content" for which corresponding apps is not installed in my confluence instance.

Can you please advise on how I can pull Top users and Popular content to display in my confluence page.

Appreciate your help.

Thanks

Younoos


Answers:
author: Nic Brough -Adaptavist-
body: You will need to install apps that provide macros like them.


Tags: confluence-server

server
Cannot insert the macro in Confluence server
Asked by Spaceblue:

- Confluence Server : 7.7.2

- Google Chrome Canary : 86.0.4238.2 (Offical Build) canary (x86_64)

We are using Confluence server.

After upgrade Google Chrome Canary, Confluence has new errors at the web console.

This errors make disabled to create new space and use macros.

I attached the screenshots.

Please check below.

Macro Insert Window

![?????????? 2020-08-20 ???? 10.05.31.png](/t5/image/serverpage/image-id/107413iF69AADCB0BB06E1B/image-size/large?v=v2&px=999 "?????????? 2020-08-20 ???? 10.05.31.png")

Chrome web console error log. (Jira also alert this errors in latest Chrome Canary)

![?????????? 2020-08-20 ???? 9.51.21.png](/t5/image/serverpage/image-id/107414iACC4188384B92898/image-size/large?v=v2&px=999 "?????????? 2020-08-20 ???? 9.51.21.png")


Answers:
author: Shannon S
body: Hello [@Spaceblue](/t5/user/viewprofilepage/user-id/4007202),

We test Confluence against the latest stable Chrome release, which as of this posting is version 84.0.4147.135. Confluence has *not* been tested against Google Canary. See [Supported Platforms](https://confluence.atlassian.com/doc/supported-platforms-207488198.html) for information.

Note that Canary is not officially supported by Google and is to be used for testing only. Many of the features which are enabled in Canary don't end up making it to the final release, so it's not likely you will encounter this issue once Chrome 86 is officially released.

In the meantime, I suggest using Confluence only with stable releases, and not with Canary. This will avoid any potential issues.

I hope that's clear, but do let me know if you have any questions about that!

Take care,

Shannon


Tags: confluence-server

server
How to install a jar file (mutli vote app)
Asked by Kathryn:

Hello,  
I found this multi-vote app on the web and when I download it the file save as a jar file.

Currently in confluence when you create a macro vote it only allows a single person to vote. I want a member to select multiple choices that is why I was searching for this multi-vote app.

Here's the url:

[https://marketplace.atlassian.com/apps/1210786/multivote-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1210786/multivote-for-confluence?hosting=server&tab=overview)

Thank you   
Kathy


Answers:
author: Nic Brough -Adaptavist-
body: If you are on Confluence Cloud, you will not be able to do this. It does not support installable apps.


author: Mikael Sandberg
body: Hi [@Kathryn](/t5/user/viewprofilepage/user-id/4058431),

Welcome to Atlassian Community!

To upload the app, go to Manage apps and click Upload app, enter the location of the jar file and then click Upload and that will install it for you.

comments: author: Kathryn
body: Wow that was fast turn around.  

Question 1 Where is Manage app?  
In setting?

Thanks

Kathy


author: Mikael Sandberg
body: Yes, Settings \> Manage apps.


author: repi
body: [@Kathryn](/t5/user/viewprofilepage/user-id/4058431)

Which confluence version do you have? server or cloud?
Add title to PDF document properties when exporting to PDF
Asked by Norlinda Ghazali:

I would like the PDF exported from a Confluence page to automatically include the page heading title as the Title in the PDF's Document Properties.

Is there a way to do this in Confluence 6.15.9?

![pdftitle.png](/t5/image/serverpage/image-id/107398iDF7B2F2BAA843EE7/image-size/large?v=v2&px=999 "pdftitle.png")


Answers:
author: repi
body: [@Norlinda Ghazali](/t5/user/viewprofilepage/user-id/4058256)

This is not a standard functionality of confluence.  
Especially since everyone uses a different tool to display the pdf file.  
My tool doesn't have all of your display functionality btw. different.


Tags: confluence-server

server