youngmon/atlassian-qna huggingface dataset:
How do I enable the backlog in a non scrum project?
Asked by Anthony Chersia:

Hi! I created a project with a template but now I want to add a backlog. However, when I follow the instructions in the official site, I find there is no "features" section after I open the project setting. Any advice?


Answers:
author: Samuel Gatica
body: Hi [@Anthony Chersia](/t5/user/viewprofilepage/user-id/5584426)

Welcome to the community!

The kanban backlog feature can be enabled through the board configuration; please note that this feature is only available for company-managed project types.

![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/345627i00CD6801933389F5/image-size/large?v=v2&px=999 "Screenshot_2.png")

You can get more details from this article [Use your kanban backlog](https://support.atlassian.com/jira-software-cloud/docs/use-your-kanban-backlog/)

Hope this helps!

Best regards

Sam

comments: author: Anthony Chersia
body: Hi, Samuel!

Thank you so much for your reply!

The thing is that I didn't create the project using kanban, but instead I used a business management template. I had understood with other posts that the backlog and project features were only available in team managed projects, but maybe those posts were older.

What I'm trying to do is keep a view like this:

![view.png](https://community.atlassian.com/t5/image/serverpage/image-id/345660i1F5D5462EA0F310E/image-size/large?v=v2&px=999 "view.png")

But also having a section where I can add, all those tasks that just pop during the day and are kinda in a "waiting to be classified" status. I was told by a friend that's what the backlog is for but I'm open to any suggestions! I'm managing a quite a few departments and teams and need to have all the tasks easily accesible.

And again, thank you so much for the help!


author: Trudy Claspill
body: Hello [@Anthony Chersia](/t5/user/viewprofilepage/user-id/5584426)

Welcome to the Atlassian community.

Backlog is a feature that is available only with Software projects, or from agile boards that are created based on a Saved Filter. There is no option to enable a Backlog screen for Business project.

If you have access to Jira Software in your instance then you could:

1. Create a filter to get all the issues from the Business project and save that filter.

2. Create a separate board (Kanban or Scrum based on your preference) based on that saved filter.

In that separate board you could have the Backlog view.

The documents and posts that you viewed that talked about "backlog" being available from "features" in Team Managed projects may have been referring to the unique architecture of Team Managed Software projects, where the backlog option is enabled by going to Project Settings \> Features and enabling the Backlog option. Enabling the Backlog in a Company Managed Software project is done in the manner [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028) described. Regardless the feature is not directly available for Business projects.


Tags: cloud

jira-cloud

jira-software
how do I add the issueKey to my configuration file
Asked by lori lins:

I imported several records using a file but I need to update those records now. I don't know where or how to add the issueKey value but I assume that is the unique key I need to make sure I am updating the correct records with the correct data.


Answers:
author: Trudy Claspill
body: Hello [@lori lins](/t5/user/viewprofilepage/user-id/5584404)

Welcome to the Atlassian community!

Each row in the CSV represents an issue, so you would add the existing issue key as a new column in each row.

To update the issues you also need to include the Summary field and Issue Type. Otherwise include only the columns for the fields you want to update.

To execute the update through CSV Import you need to switch to the old experience.

![Screenshot 2024-09-06 at 9.28.20?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346027i6C662E37E51B5912/image-size/large?v=v2&px=999 "Screenshot 2024-09-06 at 9.28.20?AM.png")

In the field mapping process map the new issue key column to the Issue Key field.

![Screenshot 2024-09-06 at 9.30.51?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346028i9F5CDCF805BF402B/image-size/large?v=v2&px=999 "Screenshot 2024-09-06 at 9.30.51?AM.png")

Try this with just a few issues at first to make sure you have it configured properly.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Course steps not matching with Cloud screen
Asked by ATHIRA MURALEEDHARAN KUNNAKKATTIL:

Hi Team,

I am taking a course on Managing Jira Projects for Cloud Certification Prep.

In that the steps provided in Start Trial button under the Standard Plan is not matching which what I see in screen when I set up the cloud site.

Please see attached screenshot. Please advise if I am in the right track or any change in the cloud site and the course content.

Waiting to hear from you soon.

Thanks,

Athira

![atlassian test site.png](/t5/image/serverpage/image-id/345619i6B53A5FC823D1A17/image-size/large?v=v2&px=999 "atlassian test site.png")![course steps.png](/t5/image/serverpage/image-id/345618i9C927E66647720A7/image-size/large?v=v2&px=999 "course steps.png")


Answers:
author: Trudy Claspill
body: Hello [@ATHIRA MURALEEDHARAN KUNNAKKATTIL](/t5/user/viewprofilepage/user-id/5582047)

Welcome to the Atlassian community.

The Cloud products receive update on a weekly basis, but the courses are not updated that frequently. It is possible that the course material has become slightly outdated.

Notice also that the course material says the first page "may" be titled "Help us set up your Jira". It does not say that will definitely be the first page.

In your instance it look like the screen order has either been changed or those pages have been removed. You are farther along, at the point where Jira is guiding you through creating the first project for the instance.


Tags: cloud

jira-cloud
Automation to multiply two fields
Asked by Alfred Bailey:

Hi,   

I am trying to add two fields and get a third using automation, I am using the Field Value Changed trigger, to monitor the Days Year to Date, then using an Edit issue and specifying the Project cost field.   

<br />

In the more options I have this json  

{ "fields": { "Project Cost": { "set": { "value": "{{#=}}{{issue.Rate}} \* {{issue.Days Year to Date}}{{/}}" } } } }

But get the error in the audit log.   

Error editing issues  
DPP-879 (Specify a number for the custom field (below 100,000,000,000,000) (customfield_12673))  

Associated items: {#toc-hId--328467165}
---------------------------------------

##### Field Value changed {#toc-hId-1063158887}

<br />

<br />

<br />

Any advise would be much appreciated   

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Alfred Bailey](/t5/user/viewprofilepage/user-id/1368198)

When asking for help with an Automation Rule it will help us help you faster if you provide screen images showing your entire rule. Sometimes the problem is related to the context in which the step is executing.

An excellent debugging tool is to use the Log action to print into the rule execution audit log any smart values you are trying to use in a calculation just prior to that calculation.

<https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action>

I recommend you add steps for the Log actions and print out the following:

{{issue.Rate}}

{{issue.Days Year to Date}}

{{#=}}{{issue.Rate}} \* {{issue.Days Year to Date}}{{/}}

Make sure that you copy the text exactly from the JSON code you are using. This will help ensure that the values are what you think they should be.

Field names within smart values are space and case sensitive. You need to make sure that the field names you have specified are an exact match for the actual field names.

comments: author: Alfred Bailey
body: Hi Trudy,   

Thanks for your assistance, I have attached the two images of the Automation Rule, When: Value Changes (1st image) and the Then: Edit Issue fields (2nd Image) as well as the log report when I changed the field Days Year to Date.   

Any help would be most appreciated.   

Thank you![Screenshot 2024-09-05 at 11.21.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/345720i3342B2EF80E127A3/image-size/large?v=v2&px=999 "Screenshot 2024-09-05 at 11.21.15.png")![Screenshot 2024-09-05 at 11.22.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/345721iFD3C6CF2D424F910/image-size/large?v=v2&px=999 "Screenshot 2024-09-05 at 11.22.02.png")![Screenshot 2024-09-05 at 11.23.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/345722i7F3B97148B64B7C6/image-size/large?v=v2&px=999 "Screenshot 2024-09-05 at 11.23.41.png")


Tags: cloud

jira-cloud
How to Sum Values of Three Fields into a Custom Field
Asked by Chris Higginbotham:

I am trying to add 3 custom fields and put that value into another field:

Urgency + Business Value/Impact + Regulatory Requirement/Executive Level Requirement =Prioritization Score

I found this link to '[Examples of using math expression smart values](https://confluence.atlassian.com/automation/examples-of-using-math-expression-smart-values-993924632.html#:~:text=To%20perform%20calculations%20with%20number%20custom%20fields%20in,fields%20you%20could%20use%3A%20%7B%7B%23%3D%7D%7D%7B%7Bissue.Sale%20Amount%7D%7D%20%2A%20%7B%7Bissue.Discount%7D%7D%7B%7B%2F%7D%7D)' but still a little lost on how I would go about doing this.

All of the fields are "Select List (single choice)" type custom fields except for the prioritization score which is a " Text Field (single line)" - not sure if this will be an issue as they aren't just number fields, but the single choice value does have a numeric value tied to each option.

![Screenshot 2024-09-04 095407.png](/t5/image/serverpage/image-id/345597i438B5E9495EE69E9/image-size/large?v=v2&px=999 "Screenshot 2024-09-04 095407.png")

<br />


Answers:
author: Trudy Claspill
body: Hello [@Chris Higginbotham](/t5/user/viewprofilepage/user-id/5409919)

First, you will need to accomplish this through an Automation rule.

Second, since you have both text and numbers in your fields you are going to have to parse the value in each field to extract just the numeric portion.

I would use this function to extract the numbers that are in between parentheses in the text values of the Select List fields.

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#substringBetween-String-open--String-close->

I would create a variable for each of those fields, and use the above function to get the number and assign it to the variable.

<https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-variable>

You can then use those variables in your calculation. You could string them together with + as shown using the syntax at the top of this page:

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/>

{{#=}}{{variable1}} + {{variable2}} + {{variable3}}{{/}}

I recommend that you make liberal use of the Log action to print out to the rule execution audit log the original field values and your variables and your calculation to confirm that you are getting the values you expect.

<https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action>


Tags: cloud

jira-cloud
filtering out tickets for which one field has changed
Asked by Paulina Mijal:

Hi, is it possible to build such a JQL so that I am able to find a list of tickets to which the value of the custom field has been changed? I would like to know:  
1. which Epics have been linked to Initiatives in the last month (via the Parent Link field).  
2. in which Epics the value of one checkbox type field has been verified.

Thanks


Answers:
author: Lisa Forstberg
body: Hi [@Paulina Mijal](/t5/user/viewprofilepage/user-id/4757495) ,

As far as I know and if you are using the Jira out of the box functionality and no addons I am afraid I would say no.

You want to query on whether or not the issue is or was (at a specific interval) linked or if a custom field has changed.

In JQL we can query on WAS, WAS IN, WAS NOT and on CHANGED however these operators are limited to only search in Assignee, Fix Version, Priority, Reporter, Resolution, and Status.

Here is the doc for the advanced searching <https://confluence.atlassian.com/jiracoreserver/advanced-searching-fields-reference-939937719.html>

Not sure even addon scriptrunner can manage to query this.

br

/Lisa


Tags: data-center

jira-data-center
Cuando creo una incidencia en Jira, la fecha que inicialmente le puse se cambia autom?ticamente
Asked by Alexis Galicia Trevi?o:

Cuando creo una incidencia en Jira, la fecha de ingreso inicialmente en el campo de fecha de vencimiento cambia autom?ticamente despu?s de la creaci?n. En lugar de mantener la fecha que ingres?, la fecha se ajusta autom?ticamente, cambiando entre dos o tres d?as de diferencia respecto a la fecha original. Ya revise la automatizaci?n y o hay nada que afecte en mi proyecto.


Answers:
author: Samuel Gatica
body: Hi [@Alexis Galicia Trevi?o](/t5/user/viewprofilepage/user-id/5580830)

Welcome to the community!

Puedes ver si en el Historial del ticket queda registrado el cambio y quien lo esta realizando?

Saludos

Sam

comments: author: Alexis Galicia Trevi?o
body: Ya lo revise y sale solo que se modifica pero con la misma fecha que ya hab?a puesto pero me meto a ver la incidencia y la fecha se ha cambiado.


author: Samuel Gatica
body: [@Alexis Galicia Trevi?o](/t5/user/viewprofilepage/user-id/5580830)

Podr?as confirmar lo siguiente?

* Este problema ocurre ?nicamente en un proyecto espec?fico o en todos los proyectos?
* Afecta a todos los usuarios o es un inconveniente que solo experimenta tu cuenta?

Saludos

Sam


author: Alexis Galicia Trevi?o
body: Ya lo pude resolver, gracias!!


Tags: jira-unknown-hosting-type

unknown-hosting-type
Continue to receive Jira automation emails even after leaving an organization
Asked by David:

I continue to receive Jira automation failure emails even after having left an organization, and my contact at the organization seems unable to stop the notifications from going out.

How do I remove myself from these notifications?


Answers:
author: Marc - Devoteam
body: Hi [@David](/t5/user/viewprofilepage/user-id/5584233)

So it seems that either you are the actor or owner of an automation rule.

So all rules will need to be verified.

But most logical is that your account is not disabled, so it's still licensed and active.

comments: author: David
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976). Appreciate the quick response --- thank you. I definitely no longer have access to the project. Is there any way for me to stop receiving these notifications, short of blocking the automation email address completely?


author: Marc - Devoteam
body: Hi [@David](/t5/user/viewprofilepage/user-id/5584233)

For you no, blocking is your only option.

The issue is on the instance, only the instance admins can solve this for you.


author: David
body: Appreciate the confirmation, Marc.


Tags: cloud

jira-cloud
Jira automation: Adding new labels when task assigned to Epic
Asked by Sohail Alam:

I am creating a new task with no parent, but when I assign that task to the Epic parent then I want that newly created task label name to be Success. Please help me out on creating the Jira automation.

Thanks


Answers:
author: Marc - Devoteam
body: Hi [@Sohail Alam](/t5/user/viewprofilepage/user-id/5288784)

Can you show the automation you currently have tried to setup.

I don't want to just give you a rule, I hope I can teach you something, so you can use the knowledge in the future.

comments: author: Sohail Alam
body: I am doing this, and I think it is working now. Can u please help me if it gets removed from Epic then remove the label too? Thanks![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/345579iC48908B8E682F237/image-size/large?v=v2&px=999 "Untitled.png")


author: Sohail Alam
body: But I think the above automation that I wrote is not effective enough. Cuz If I edit the ticket then it automatically changes the label to Project. Could you please help me? [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)


author: Marc - Devoteam
body: Hi [@Sohail Alam](/t5/user/viewprofilepage/user-id/5288784)

Keep the Trigger and Condition actions you already have, then extend the rule as follows:

![Screenshot 2024-09-05 at 13.50.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/345742i72730EF085D3C5EF/image-size/large?v=v2&px=999 "Screenshot 2024-09-05 at 13.50.27.png")

On the first edit add the label you require on the second edit, click the 3 dots and configure as shown.  

Remove the label you have on the parent


author: Sohail Alam
body: And it is still showing the label if I unlink the project. How can I remove the label if it is unlinked with Project?

Thanks


author: Marc - Devoteam
body: Hi adapt my rule to your needs

What is the label you set on connecting to a project issue type, remove that label when removing the parent field value.

How are you linking the issues, via parent field or issue link?


author: Sohail Alam
body: I am adding project by clicking add Project and removing it by clicking the pencil Icon and clicking Remove Parent.

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/345802i937CB911A45B1F01/image-size/large?v=v2&px=999 "Untitled.png")


author: Marc - Devoteam
body: Then the rule should work.

Can you show me the audit log and the detail when you removed the project parent.


author: Sohail Alam
body: It was a typo in the label name, made it work. Thanks


author: Sohail Alam
body: I am doing this, and I think it is working now. Can u please help me if it gets removed from Epic then remove the label too? Thanks

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/345578i17FBCEB14246BC68/image-size/large?v=v2&px=999 "Untitled.png")


Tags: automation

cloud

jira-cloud
Is there a way to add IP address as part of the data gathered in the Issue Collector?
Asked by Kevin S_:

For additional context, we've installed InspectLet on our web app, which allows us to gather user info and feedback on top of reports we get via the Issue Collector.

Having the IP address as part of the Issue Collector would allows us to quick associate which recording matches the report we receive. Is there a way for us to do this?


Answers:
author: Hadas Raz
body: To correlate Jira Issue Collector reports with InspectLet recordings using IP addresses, you can follow these steps. Note that capturing IP addresses directly in Jira Cloud requires some custom solutions because Jira Cloud doesn't natively support this feature.

### Step-by-Step Solution

1. Capture IP Addresses with Issue Collector:

Unfortunately, Jira Cloud's Issue Collector does not directly support capturing IP addresses due to privacy and security concerns. However, you can explore the following workarounds:

- Custom Form Integration: Instead of using the standard Issue Collector form, you could create a custom form hosted on your web application that captures the IP address and other relevant data. After capturing the form data, you can use Jira's REST API to submit the issue directly to Jira, including the IP address in a custom field.

- Proxy Server Approach: If feasible, you could set up a proxy server to capture IP addresses before the data reaches Jira. This would require capturing and forwarding the IP address along with the form data to Jira using their API.

2. Create a Custom Field in Jira:

- Add Custom Field: In Jira Cloud, create a custom field to store the IP address. Go to \*\*Jira Settings\*\* \> \*\*Issues\*\* \> \*\*Custom Fields\*\* and create a new custom field of type \*\*Text Field\*\* or \*\*Number Field\*\*, depending on your needs.

- Include Custom Field in Issue Collector Form:If you're using a custom form and submitting data via the API, ensure the IP address is included in this custom field when creating issues in Jira.

3. Integrate InspectLet:

- Log IP Addresses in InspectLet: Ensure that InspectLet is configured to log IP addresses with user sessions. This will allow you to search for recordings based on IP addresses.

4. Match IP Addresses:

- Search for Recordings in InspectLet: Once an issue is reported in Jira with the IP address stored in the custom field, use this IP address to search for the corresponding recording in InspectLet.

Summary:

- jira Issue Collector itself cannot directly capture IP addresses due to privacy reasons.  
- Custom solutions such as custom forms or proxy servers are necessary to include IP addresses.  
- Use Jira's API to submit issues with IP addresses to a custom field.  
- InspectLet's search functionality\*\* will help you find recordings by IP address.


author: Marc - Devoteam
body: Hi [@Kevin S_](/t5/user/viewprofilepage/user-id/5442899)

There is no option for IP Address.

I can't tell if this against Atlassian policy.

You could raise a request, see <https://jira.atlassian.com/>


Tags: cloud

jira-cloud
How to configure incoming mail with pop.zoho.com
Asked by Ananias Gutierrez:

**Hello Team,**

Until last year, we were using a Google account to check incoming emails, but my company switched to **Zoho.com** email. We are now trying to configure incoming emails using `pop.zoho.com`. However, when testing this setup, I encountered the following error.

Could you please advise on how to resolve this or what steps to follow? We have already enabled the rules for email on the server.

![incoming mail.png](/t5/image/serverpage/image-id/345554iD04B03B0C3F2001B/image-size/large?v=v2&px=999 "incoming mail.png")


Answers:
author: Ananias Gutierrez
body: the mail is @zohomail.com


author: Marc - Devoteam
body: Hi [@Ananias Gutierrez](/t5/user/viewprofilepage/user-id/2085685)

This could be the reason, make sure to have imported the mail servers public cert in the Jira JAVA keystore

<https://confluence.atlassian.com/jira/connecting-to-ssl-services-117455.html>

comments: author: Marc - Devoteam
body: Hi [@Ananias Gutierrez](/t5/user/viewprofilepage/user-id/2085685)

Contact Zoho and ask them how you can get a public cert from their end, you need this.


author: Ananias Gutierrez
body: I will validate with my infrastructure team

Thanks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)


Tags: email

incoming

jira-server

server
I'm having trouble accessing Jira, how to solve ?
Asked by Carlos Henrique Sesti Grangeiro:

When logging in with user and password, the account loops, follows attached image.![jira-error-access.png](https://community.atlassian.com/t5/image/serverpage/image-id/272240iF82796CCA1411F5A/image-size/large?v=v2&px=999 "jira-error-access.png")


Answers:
author: Prachi Bolar
body: Hello,

Thank you for contacting Community.

This error usually goes off after clearing cookies and cache and you should be able to log in fine.

If the error still persists, request you to check if you have access to the products and its not been revoked.

Post this, if the error still occurs kindly raise a support ticket here: <https://support.atlassian.com/>.

We can then investigate this further and identity the root cause with the help of our logs.

Thank You,

Prachi


author: Benjamin
body: Hi,

It seems like this is on cloud. You should reach out to Atlassian support and raise a ticket. Atlassian should be able to check the system on what could be at fault and remediate it. There's limited visibility as an end-user.

-Ben