youngmon/atlassian-qna huggingface dataset:
Confluence: Cannot remove users from some groups as system administrator
Asked by Iro Karavasili:

Hello all,  

We're using Confluence Server version 6.14.0.  
As system administrator I was trying to remove other (inactive) users from confluence-sys-administrators \& confluence-administrators groups but I couldn't.  
I can only remove them using mySQL commands in database.  

I tried the same with other groups and it worked fine.  

Is that because the aforementioned groups have global Confluence Administrator permission?  

Thank you!


Answers:
author: Nic Brough -Adaptavist-
body: \>I can only remove the using mySQL commands in database.

Doing that can easily result in Jira not being able to remove them in the UI because you've damaged your database.

Your best option now is to restore Jira from the backup you took before you corrupted your database.

comments: author: Iro Karavasili
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) I had the issue before execute the commands in confluence database


author: Nic Brough -Adaptavist-
body: Then you will need to restore Confluence from a backup taken before you damaged your database with SQL.


author: Iro Karavasili
body: I created the database from scratch and the issue remains.  
I think the issue has to do with the directory.


author: Nic Brough -Adaptavist-
body: Go to Admin -\> manage users and amend them there. This will either do it correctly (without damaging your database with SQL) or give you an error message telling us why it does not work.


Tags: confluence-server

server
Confluence Admin>Office Connector
Asked by LAURENT Dominique:

Hi there,

Where can I find this menu under Confluence ?

I click on the Confluence Logo -\> Wheel, then I can not find the menu office connector...

Someone can help me ?

Regards


Answers:
author: Shannon S
body: Hello Dominique,

Thank you for contacting us about this. I'm aware of where this is in Server, but in Cloud I know that a lot has changed regarding this. I see you've raised a ticket already with the support team, so they should be able to determine exactly how you can make the change you need.

As soon as you are able to solve your issue, please let us know here. It will help other users in the future.

Regards,

Shannon


Tags: cloud

confluence-cloud
Macro displaying website page
Asked by Terri Yeago:

I would like to add a macro to a page that will display a URL's page content in the Confluence page. When the user goes to that page, they will see the website loaded in the macro. Is this possible?


Answers:
author: Bill Bailey
body: Yes, you can use the HTML macro.Just place the URL inside the macro.

But it will need be enable by the Confluence admin.


Tags: confluence-server

server
Confluence template prompt
Asked by Luka petravi?:

Hi,

I would like to optimize confluence for our developers work reporting.

We found a way of using the decision template for development changes tracking but would like to do something custom.

I would like to input this data:

![Screenshot_2019-08-02 Edit Template - Confluence.png](/t5/image/serverpage/image-id/62232iA2D6D29283BEA1DB/image-size/large?v=v2&px=999 "Screenshot_2019-08-02 Edit Template - Confluence.png")

In this way:

![I want this.png](/t5/image/serverpage/image-id/62233i762A410BAED5A9A9/image-size/large?v=v2&px=999 "I want this.png")

Is this possible?

Thank you and kind regards!


Answers:
author: Steve Thornhill
body: You can do this by creating your own blueprint in Confluence. This will let you add all those variables in a template similar to the screen you have shown.

I'd advise having a look ( and run through ) of the tutorial on how to create them to set this up.

<https://developer.atlassian.com/server/confluence/write-an-intermediate-blueprint-plugin/>

comments: author: Luka petravi?
body: Thank you very much!


author: Steve Thornhill
body: If you follow the tutorial all the way through and get a working blueprint, you can then just edit what you have created to add in the extra items you need, and change the wording to match your solution.


author: Luka petravi?
body: thanks!


Tags: cloud

confluence-cloud
Template editing page misloads - Confluence
Asked by Nicol?s Guzm?n:

I've been editing Blueprint templates, creating new user and global templates in Confluences and I haven't had any problem till today. I'm trying to edit one of the templates in ***Space Settings--\> Content Tools --\> Templates*** , however when the editing page is displayed about 70% of the page is blank and the editing area is compressed *(as shown below).*

![Capture.PNG](/t5/image/serverpage/image-id/62220i96C2D1986F20576E/image-dimensions/523x372?v=v2 "Capture.PNG")

The issue come up ++just when I try to create or edit a template++. When I use one of the templtes, it's displayed correctly.

The troubleshooting I've done so far is:

* Delete the cookies
* Change the browser
* Review the components of the page, where we can see that the width of the frame is 100% and there's nothing in the blank area

![Capture 2.PNG](/t5/image/serverpage/image-id/62222i24D792CA4790D4FD/image-dimensions/576x293?v=v2 "Capture 2.PNG")

Does anyone know what is going on?


Answers:
author: Sharon Helms
body: Hi,

You both might be seeing the effects of a known issue with the template page, here is the bug report if you want to check it out and add yourself as an affected customer: <https://jira.atlassian.com/browse/CONFCLOUD-67346>


author: Don
body: same issue for me on Mac OS X (most recent) and Chrome 76.0.3809.87.  
Also flushed the browser cache and tried Safari (Mac OS X, most recent), disabled all Chrome Plugins (--disable-plugins parameter).


Tags: cloud

confluence-cloud

jira
How to show Version Report,Epic Report,Control Chart on Dashboard.
Asked by siva:

Can any one suggest any gadgets or add-ons for displaying

Version Report

Epic Report

Control Chart

On Dashboard. ( On Cloud instance)


Answers:
author: Danut M _StonikByte_
body: Hi [@siva](/t5/user/viewprofilepage/user-id/1126849),

You could also try our app [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets).

One of the many dashboard gadgets included is the Control Chart gadget, which is based on a Jira filter and is fully customizable.

See <https://bitbucket.org/StonikByte/great-gadgets-add-on/wiki/Home#!control-chart-gadget>

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/192385iFF844B52AC31D47F/image-size/large?v=v2&px=999 "image.png")

Danut


author: Sreedevi Nair
body: Hi [@siva](/t5/user/viewprofilepage/user-id/1150116) , you may use, ' Version Report ' gadget to display version report in the Dashboard. You may create a filter for display all the epics in a particular version and later use a ' Filter Results ' gadget to get the epic report displayed in the dashboard.


Tags: atlassian-marketplace

atlassian-sdk

atlassian-support

dashboard

epic

jira

jira-service-desk

jira-software-cloud

report
How to do a reset password in Confluence ?
Asked by Elise Pineau:

I forgot my password to access to Confluence and I cannot find any way on the identification page to reset my password. Is anyone knows how to do it ?

Thanks a lot for your help,

Elise


Answers:
author: shetty
body: Jira \& Confluence has the same Username \& Password   
if you forgot that too ask you jira admin to reset it in user management\>users\>more\>prompt reset password, sharing screen shot

![134.png](https://community.atlassian.com/t5/image/serverpage/image-id/62229iC6E1AAF460F8F3D0/image-size/large?v=v2&px=999 "134.png")
Labels in Page History
Asked by Andrei Plamad?:

[Page History](https://confluence.atlassian.com/doc/page-history-and-page-comparison-views-139379.html) provides 5 fields (Version, Published, Changed By, Comment, Actions). I noticed that one can add [labels](https://confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html) to a page version at any time, but apparently the search is limited to the current version (see [Question)](https://community.atlassian.com/t5/Confluence-questions/Search-in-Page-History/qaq-p/177227).   
By adding a Labels field and potentially a Search Label functionality to the Page History one would be able to organise the history and potentially search for specific labels in the selected page.

What do you think?


Answers:
author: Brian L Walker
body: I am looking for something similar. I need a way to label a document for a specific phase of a project that may be referenced through Page History. Then once that phase is complete I want to remove the label/tag. This way it is easy to see differentiate...  

Sorry, this is not an answer...


Tags: confluence-server

history

label

page

page-history

search

server
Confluence - Print to PDF with Gliffy
Asked by Alex:

I am trying to print some Confluence with Gliffy components pages to PDF. The problem is that the Gliffy charts are not printed, they become just blank spaces in the PDF.

Printing the whole page to PDF using the browser feature is not a viable option for me, as tables and other components of the page are not rendered correctly. On top of that, it prints other Confluence components that should not be in the document, such as the folder tree, some buttons, etc.  

Any solution to make these components printable that are not exporting them to images and embedding every time something changes?

Thanks a lot.  

UPDATE: I noticed that some other pages with Gliffy charts are printed correctly, so I guess this is a problem with one particular page that does not include the Gliffy chart when printing to PDF.


Answers:
author: John Almeida
body: Thanks for reaching out Alexander. It sounds like this issue is specific to your unique chart per your Update above. With that in mind, we will likely need to dig into that specific chart and why it is not printing properly.

Can you please submit this issue to support@gliffy.com with the steps you took to get to the blank spaces in the PDF? We will dive in and figure out what is going on here ASAP.

Thanks for your patience!

comments: author: Alex
body: Hello [@JoDevz](/t5/user/viewprofilepage/user-id/149003)

I simply removed and readded the chart and everything is working now. No need for support anymore - unless you want to investigate this further. Let me know.

Thanks for the support.


Tags: cloud

confluence-cloud

gliffy

pdf
Confluence Template Won't Display Full Page
Asked by alexandra_henke:

Has anyone else experienced and found a solve for this issue where a Confluence template only displays in the leftmost portion of the window? I've already tried going into "columns" to make sure the setting is full size, but that doesn't solve the issue.![Screenshot 2019-08-02 at 09.16.41.png](/t5/image/serverpage/image-id/62214i08EB222566481D97/image-size/large?v=v2&px=999 "Screenshot 2019-08-02 at 09.16.41.png")


Answers:
author: Sharon Helms
body: Hi Alexandra,

You might be seeing the effects of a known issue with the template page, here is the bug report if you want to check it out and add yourself as an affected customer: <https://jira.atlassian.com/browse/CONFCLOUD-67346>


Tags: cloud

confluence-cloud
Javascript in HTMLmacro Cloud
Asked by Filip Lindhe:

When i try to add a script bracket in HTML macro on Confluence cloud i receive an error message when i try to "publish" the page.

![Javascript.PNG](/t5/image/serverpage/image-id/62211iED94DDDE008A2505/image-size/large?v=v2&px=999 "Javascript.PNG")

Doesn't matter what script i put in the script bracket it all ends up like this.

According to the HTML macro site on the web-store i should be able to add javascript.

Have you seen this error before and if so, any possible way to solve it?

Br

Filip


Answers:
author: Bill Bailey
body: Sounds like a bug. You should probably contact the vendor's support.

[https://marketplace.atlassian.com/apps/1212279/html-macro-for-confluence-cloud?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/1212279/html-macro-for-confluence-cloud?hosting=cloud&tab=support)


Tags: cloud

confluence-cloud

javascript
{html} freeze all buttons and links on the page
Asked by Yang Xi:

I was trying to embed an html link using HTML macro.

After I publish my change, it displayed {html}.

The bigger problem is, all buttons and links on this page are also frozen. Including the space shortcuts on the left, the page path on top, the EDIT/save/watching/share/... buttons, everything became unclickable.

As a result, I cannot even edit/delete this page. And this issue appears to all users who visit this page.

May I have any advise on this issue?


Answers:
author: Kris G _Alacriz_
body: You may try the below steps:

1. Have the admin try to refresh the page and then ask a user to try to access.  
2. If the above does not work, have the admin delete the page and recreate it. Or, perhaps delete the macro and recreate.   
3. If none of the above works, try to disable the macro from 'Manage add-ons' and enable it.

Please let me know how it goes.

comments: author: Yang Xi
body: Thank you, this has resolved my issue


Tags: confluence-server

html

server
What is the default password for an Invited users for Confluence cloud
Asked by Diane Bethell:

Hi,

We have setup a space in Confluence Cloud and when we invite users, it send them email to Join the space but to join the space they are asked to provide username which is their email but what is the default password to login as we don't have an option to setup password for users before sending invitation to login?

Thanks


Answers:
author: Alexey Matveev
body: Hello,

There is no default password in Cloud and Conflunce Administrator also can not set a password. If the users have a google.com email, they can use google authentication, if not, they should use the forgot password link to set their password.

comments: author: Michael Migliori
body: Is this serious?? You invite someone and they are prompt with a login page and have to guess themselves that they need to use the reset password process (first they have to guess that this is accessible by clicking on "Can't log in?").

How can atlassian seriously think that this is a good process? This is really unprofessional... Now I'm going to have to send an email to our new users explaining them that we are sorry, we use a poorly designed product and we cannot send them a reset password link, they have to first accept the invite and go through the reset password process themselves... It's embarrassing and a waste a time... :(


author: adam liptak
body: I agree, this is absolutely ridiculous ! Once logged in there should be an first time change password option and not required feeld "old password" which initialy no one knows. Not to mention I dont have such option even as an admin.


Tags: cloud

confluence-cloud
Linking Confluence pages to Versions in JIRA
Asked by Rolondo Talbott:

In our JIRA environment, we are using JIRA Versions to signify various efforts (projects) that we are undertaking. The requirement would be, as a new Version is created, a corresponding Confluence page is created.

While we know when creating a JIRA Project, there is a way to have a corresponding Confluence page created, can the same be said for creating new Versions?


Answers:
author: Fabian Lim
body: Hi Rolondo,

You may be able to do somethign with automation for jira like this: <https://community.atlassian.com/t5/Jira-articles/Automating-the-creation-of-a-Confluence-page-linked-to-a-Jira/ba-p/1760738>

and then use the version created trigger instead: <https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/>

Regards


Tags: cloud

confluence-cloud

jira-software

jira-software-cloud

project

version
Share a Link template does not work
Asked by Sam Nadarajan:

We are trying to use the "Share a link" template in Confluence for a url. However, when I paste the link, and try to create, I get a "We can't create that blueprint now" toast error. After whitelisting the url it's still giving us the same issue.

What are some reasons why Sharing a Link would not work in Confluence?


Answers:
author: Andreas von Euw
body: Hi Samuel,

You probably have the "External connections" (In Confluence General Configuration) disabled.  
The Shared Link Blueprint needs external connections enabled.

Regards, Andy


author: Dave Mathijs
body: Hi Samuel, do you also have the error **null id in com.atlassian.confluence.impl.journal.JournalEntry entry (don't flush the Session afterQuery on exception occurs)**?


Tags: confluence-server

server
Multi excerpt and multi excerpt include not updating
Asked by Kim Vo:

I created a page using the multi excerpt macros so that I could push daily updates to multiple dashboards using multi excerpt include. In another post, disabling the cache allowed the macro to accept the updates, but I have found that they still do not update.

Is there something else that I'm missing that would allow the updates to be pushed to the pages as intended?

Any insight or recommendations are welcome.

Thank you in advance!

Kim


Answers:
author: Bill Bailey
body: Check the cache settings for the macro, both at the individual level and then the global settings.

comments: author: Kim Vo
body: Hi Bill,

Thank you for your response.

Can you please let me know how I would do that? I just started using Confluence a few months ago, and I appreciate your help and patience.

Happy Friday!

Kim


author: Bill Bailey
body: If you look, there is for each excerpt a disable caching function. Try selecting that to see if it fixes the issue:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/62319i175252BD68DBA606/image-size/large?v=v2&px=999 "image.png")

If that doesn't resolve the issue, then you need someone with admin rights to change the global setting in the console. Details are here:

[MultiExcerpt+Server+-+User+Guide#MultiExcerptServer-UserGuide-MultiExcerptIncludeServerCache](https://artemis.atlassian.net/wiki/spaces/SUP/pages/410845659/MultiExcerpt+Server+-+User+Guide#MultiExcerptServer-UserGuide-MultiExcerptIncludeServerCache)


author: Kim Vo
body: Hi Bill,

It looks like I don't have the permissions to update that caching function. I'll contact my Confluence administrators to help with that.

Thank you so much for your help and the screen shots.

Best regards,

Kim


Tags: multi-excerpt-macro
I cannot delete a sub folder I created
Asked by Patricia Gael:

how do I delete a sub page/folder I created


Answers:
author: Yoga Reddy {Appfire}
body: Hi [@Patricia Gael](/t5/user/viewprofilepage/user-id/3514042)   

1. Go to the page.
2. Go to the Remove Page option. To do this: Go to a page in the space, open the Tools menu. Select Remove. The 'Remove Page' screen opens. You will be prompted to confirm the action. The 'Remove' menu option will only appear if you have permission to remove this page  

   Please verify this [community](https://community.atlassian.com/t5/Confluence-questions/How-do-I-delete-ONLY-a-child-page/qaq-p/291468) page as well
Pop up note scroll bar not working or inaccessible?
Asked by Jeanette Cabardo:

I was able to successfully add a pop-up note on a gliffy component, i.e. rectangular shape. When the text is too long, a scroll bar appears by default. However, I couldn't figure out how to get it to scroll so you can read the full text. Tried all the arrow keys. Is there some hot key or key combination to do this?


Answers:
author: Jason Daguitera
body: Hello - was there ever a fix for this issue?

I am experiencing the same issue where I cannot access the scroll feature if the text is too long.

When doing this, the pop-up note disappears as everyone has stated in above comments back in 2019.


author: Stefan Patten
body: I am experiencing the same issue. If I hover, the popup up will appear above the center of the item, however if I simply scroll at this point, since the mouse isn't over the popup it just scrolls the whole browser window (space, arrows, pg down - all buttons just activate the browser, not the popup), and if I try to move my mouse over it to activate scroll in the popup, the popup simply immediately disappears before I can mouse over it.  

It is now January 2020

comments: author: Stefan Patten
body: I am experiencing exactly the same problem.


author: John Almeida
body: Hi Jeanette,

I just tested the pop up note functionality on my end. You can see my test [here](https://cl.ly/5f7ba7d96683/Screen%252520Recording%2525202019-08-01%252520at%25252002.29%252520PM.gif). Both scrolling on my mouse and clicking and dragging worked on my end. This means it is likely an issue local to your instance, so we will need to dig in further.

Can you please reach out to support@gliffy.com with the steps you took that led to the pop up note not scrolling? This will help us troubleshoot so we can get it sorted out on your end ASAP.

-John \& the Gliffy team

comments: author: Jeanette Cabardo
body: Hi, John. I can't access the link you provided in your response. All I'm doing is:

1. Hover to the button which would show the pop-up note

2. When try and move my mouse to the scroll bar so I can read the entire text, pop-up goes away![sample.png](https://community.atlassian.com/t5/image/serverpage/image-id/62205i4BEA89D463BC7D7C/image-size/large?v=v2&px=999 "sample.png")


author: John Almeida
body: Thanks for passing along this deatil Jeanette. As mentioned we will need to dig further into this. Please send this info to our support team at **support@gliffy.com**.

The reason I cannot submit this request to support for you is because we need your email address to ensure we can review the functionality on your version of Gliffy and follow up with you.

Please let me know if there is any way I can help along the way after you submit this to support.


Tags: confluence-server

gliffy

server
I want a DbConsole button for Confluence too (SDK atlas-run)
Asked by Al Johnson:

Like Jira has. Can I have one for Christmas if I'm really good?


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi,  

Does [dbView](https://marketplace.atlassian.com/apps/1219030/dbview) solve your problem?  

Kind regards

comments: author: Al Johnson
body: no


Tags: confluence-server

server
Page properties report macro not pulling complete information
Asked by Su_Thazin_Thin:

Hi there,

I have created a portfolio dashboard using page properties and page properties report macros.

However, the table does not seem to displaying all the relevant information for each column specified (screenshot below)

Any suggestions on how to resolve this would be helpful! Thanks!

![Screen Shot 2019-08-01 at 3.31.24 PM.png](/t5/image/serverpage/image-id/62190i97118142938D9948/image-size/large?v=v2&px=999 "Screen Shot 2019-08-01 at 3.31.24 PM.png")


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi and welcome,  

Please could you ensure all page properties have the same label that others that correctly display the data for a specific colum?  

Apart from that, I suggest you to run a Reindex to see if the problem still happening after that.

See [Rebuilding the search index](https://confluence.atlassian.com/doc/content-index-administration-148844.html#ContentIndexAdministration-Rebuildingthesearchindex)

Kind Regards.

comments: author: Su_Thazin_Thin
body: Thanks [@Jack Nolddor \[Sweet Bananas\]](/t5/user/viewprofilepage/user-id/1504038)


author: Jack Nolddor [Sweet Bananas]
body: Did my answer solve your problem?  
If so, dont forget to set my answer as 'Answer accepted'. In this way, people with a similar problem will find the solution easily and faster.  

Kind Regards :)


author: Su_Thazin_Thin
body: Yes, i realized there were some typos that were not allowing the right columns to be pulled in.

Thanks