youngmon/atlassian-qna huggingface dataset:
After deploy & install app i cannot see hello world text message in the bottom
Asked by Tasteworld Goal:

I followed the hello-world app creation tutorial and successfully deployed and installed it. However, when clicking on the app icon in the issue panel, the expected "hello-world" message does not display. I've tried multiple times; occasionally it works, but it consistently fails on the same enterprise instance.


Answers:
author: Nathan Phillips
body: Hello [@Tasteworld Goal](/t5/user/viewprofilepage/user-id/5574766),

Thank you for using the Atlassian Community.

Could you provide us with a bit more detail as to tutorial you are following, and what you are trying to set up?

It sounds like this type of question might be better directed to our [Atlassian Developer Community](https://community.developer.atlassian.com/).

We look forward to the update!


Tags: cloud

jira-cloud
Unable to get the Parent ticket status
Asked by Ramu:

Dear All ..

i have a scenario where i need to do a JQL of finding OPEN child issues(Epics) but Closed/Done Parent Tickets(Epics/issues) ..

in other words, find all the Closed Parent Epics where their child EPIC s are still open

with my tryout using 'Parent Link' is EMPTY is the only option i see which is not relevant to my ask ..

Please help


Answers:
author: Prosper Agwegiokhe
body: Hi [@Ramu](/t5/user/viewprofilepage/user-id/5453222) ,

I'm Prosper, a support engineer at Appfire, and I'm here to help you.

The app I work for, [JQL Search Extensions for Jira](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira-reports?hosting=cloud&tab=overview&utm_source=atlassiancommunity&utm_medium=listinglink&utm_campaign=mauricio), you can use the query below to get the results for your use case:

```

issue in linkedIssuesOfQuery("type=Epic AND status='Done'", "is blocked by") and type = Epic and status = "To Do"
```

<br />

However, depending on how your epics are linked to each other, you might need to modify the "is blocked by".

You can see more information about this query [here](https://appfire.atlassian.net/wiki/spaces/JQLSEARCH/pages/604209269/Links+JQL+Functions), and please contact our [support](https://appfire.atlassian.net/servicedesk/customer/portal/11) if you have any other questions about this query.

We'll be happy to help you!

Best regards,  
Prosper.


author: Marc - Devoteam
body: HI [@Ramu](/t5/user/viewprofilepage/user-id/5453222)

What are you trying to achieve here?

You talk about Epic and child Epics

Epics have children, these are Stories, Tasks, etc...

Can you share screenshots of the hierarchy and what you exactly wang to query?

comments: author: Ramu
body: Hi Marc ..

In my scenario, i have Parent EPICs and Child EPICs (no stories)

![EPICs.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343647iA7B9E877E85E7887/image-size/large?v=v2&px=999 "EPICs.jpg")

So, im trying to search all the open CHLD EPICs(in progress, Backlog) for which the PARENT EPICs were already closed ..

in the screen above, all my MAX (Parent EPICs) were closed ones ... so, i need to find all the Closed MAX(Parent EPICs) Epics where there are still OPEN(in progress, backlog) CHLD EPICs ..

i can do this in Table Transformer in Confluence BUT, my need is that i need it in one JQL .. not sure if 'issuefunction ' or 'nested JQL' or any other function will help ..

Hence, the ask .. Please help


author: Marc - Devoteam
body: HI [@Ramu](/t5/user/viewprofilepage/user-id/5453222)

How is the link established, via issue links or parent field?


author: Ramu
body: Hey ..

In the CHLD EPIC, the MAX EPIC appears as 'Parent Link'

in other words,

in the MAX EPICS, the CHLD EPICs appears under 'Child Issues' ..


author: Marc - Devoteam
body: Hi [@Ramu](/t5/user/viewprofilepage/user-id/5453222)

This can be done with the ootb JQL options. You will need an app from the marketplace.

Apps:

1. JQL search extensions
2. JQL Tricks
3. Enhanced search for Jira


Tags: data-center

jira-data-center
HOW TO RESTRICT PRODUCT ADMIN FROM ONE PATICULAR PROJECT
Asked by Durga prasad:

HOW TO RESTRICT PRODUCT ADMIN FROM ONE PATICULAR PROJECT

Product admin Connot View the Particular projects and Project settings and issues and Reports All project activates.

Note : Product admin is not Part of that project.

How it's Happen Please explained to me.

Thank you

Durga


Answers:
author: Prachi Bolar
body: Hi Durga,

Welcome to community :)

I understand you want to restrict a particular user who is product admin to view only one project.

Please check this article : <https://confluence.atlassian.com/jirakb/how-to-grant-permissions-to-specific-users-in-a-jira-software-project-that-has-a-shared-permission-scheme-1387597212.html>

<https://community.atlassian.com/t5/Jira-questions/How-do-I-restrict-users-to-just-a-single-Jira-project/qaq-p/720057>

Thank you.

Prachi

comments: author: Durga prasad
body: I restrict Product admin (Product admin) group from particular project.

Thank you

Durga


author: Durga prasad
body: Hi [@Prachi Bolar](/t5/user/viewprofilepage/user-id/5217155)

As per your shared document we can only restrict user. NOT PRODUCT ADMIN.

Here my requirement is Product admin cannot view this project in all project list and cannot do any activates in Particular Project.

Thank you

Durga

comments: author: Matt Doar _Adaptavist_
body: Do you mean Jira Project Admin (not Product Admin)?


author: Durga prasad
body: product admin


author: Prachi Bolar
body: Hi Durga,

Could you please confirm if the product admin has Browse Projectsc and Administer Projects permission in the project.

If they have and still unable to view the project, then request you to raise a ticket here <https://support.atlassian.com/> so that our team can check the project and affected user settings

Thank you,

Prachi


author: Durga prasad
body: HI Prachi

As a product admin (he has Defiantly assign to Product admin group) that permission access is assign to Global Permissions (Administer Jira).

So in project permission I'm try to allow some groups only ( no Product admin required).

In Project permission Schemes I'm changed all permissions (only allows Project Role : Administer and Project Role User) also I'm changed People us only allows 2 groups (Not added Project admin group)

i want Product admin (Product admin group) cannot view or access and edit one particular project.

Is it Possible? if yes please help me how to do It.

Thank you

Durga


author: AJohnston
body: I don't think this is possible. Product Admins are inherently able to make changes to the entire product.

It's annoying for sure. I have my own need to restrict product admins to their own sub-group of projects, so they aren't modifying workflows, etc. for other projects, but there's no way to do that either.


Tags: cloud

jira-cloud
In Issues>All issues grid can I show Epics as a Parent records and tasks/subtasks grouped underneath
Asked by Simon Wakeford:

Ideally I'd like to be able to go into issues\>All issues grid, see all the EPICS listed with a + sign to show/hide all the tasks associated with the epic underneath.  

If it was possible to have a second level to show/hide all the subtasks associated with a task, that would be great.

Essentially, I want to group the display by Epic, then by tasks associated with the Epic, then by subtasks associated with the task and be able to expand/hide as necessary in the grid.

I was hoping to be able to do this using JQL, but cannot find anything that looks like it might do the trick.


Answers:
author: Trudy Claspill
body: Hello [@Simon Wakeford](/t5/user/viewprofilepage/user-id/5087129)

Welcome to the community.

It is not possible to use native JQL to display issues in search results based on the issue type hierarchy.

You've posted your question in the Jira Work Management community. If you are indeed working with a Jira project of type Business/Work Management, then the hierarchical view of issues is available in the List screen associated with that project type. The List screen is not available for other Jira project types like Software and Service.


Tags: cloud
Make Due Date a required field in Work Management
Asked by Armin Guldalian:

We are using JIRA Software and JIRA Work Management in our company. I understand how to make a field required in the former, but I cannot figure out how to make Due Date a required field in Work Management. Any ideas?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Armin Guldalian](/t5/user/viewprofilepage/user-id/5086924) ,

welcome to the Atlassian community!

Fields management is the same for both module JIRA Software and JIRA Work Management.

Probably your work management project is a team-managed one. In that case you need to make fields mandatory using the following approach <https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/>

Hope this helps,

Fabio

comments: author: Armin Guldalian
body: Thank you for your help; when I hover over Due Date I get this message:

![jirawm.png](https://community.atlassian.com/t5/image/serverpage/image-id/227409i293556658536E5E3/image-size/large?v=v2&px=999 "jirawm.png")


author: Rilwan Ahmed
body: Hi [@Armin Guldalian](/t5/user/viewprofilepage/user-id/5086924) ,

Welcome to the community !!

if you are looking to make Due date a required field during a transition (example: Open --\> In progress), then go to Project settings --\> Workflow. Edit the required workflow and add **Field Required** validator to the transition and then publish the workflow.

comments: author: Bernard Van Heuverswyn
body: Hi Rilwan, I had the same question, and I found your answer.

I applied it to my workflow (Company Managed) but it only works if you change the status during the **Edit** of the Issue.  
If I move an issue from a column (Kanban) Unplanned to Planned, nothing happens.

Is it possible to make it trigger and open the way if we make the move?  

![Due Date.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/270593i00F478869F9D4163/image-size/large?v=v2&px=999 "Due Date.jpg")


Tags: cloud
Permission to add other users in JIRA Work
Asked by ks.hyeon:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/227114i084FA83CEC6378B1/image-size/large?v=v2&px=999 "image.png")

I have created and used a project called Meetings in Jira Work. For reference, I am an Admin.  
I can create a meeting and add other attendees(?????) as follows.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/227115i170A41AAA5C15943/image-size/large?v=v2&px=999 "image.png")

However, other users can create meetings but cannot add other attendees(?????).

What should I do?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/227116i6CB75243F587D316/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Trudy Claspill
body: Hello [@ks.hyeon](/t5/user/viewprofilepage/user-id/4275095)

Confirm that the other users have the Global Permission to Browse Users and Groups.

<https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/>

comments: author: ks.hyeon
body: Really Really Thanks.
Form is unavilable
Asked by Jae Lee:

Hi guys, I am trying to configure the form for my project, but all the time it is returning as the form is unavailable.

- I am the admin of this project

- This project is open to all company

Any idea that I am making some mistake?


Answers:
author: Hamza Chundrigar
body: Hi [@Jae Lee](/t5/user/viewprofilepage/user-id/5084536)

Welcome to the community

Only Jira and project admins (or users with project admin permissions) can create, edit, and delete forms so it seems like you've got all the prerequisites covered.   

There was a [similar community post](https://community.atlassian.com/t5/Jira-Software-questions/Form-is-unavailable-error-message/qaq-p/1829272) where a user was getting an error even though they were an admin.

Try logging out and back in. If that doesn't solve it, then perhaps create a support ticket: <https://support.atlassian.com/contact/#/>

Best regards,

Hamza
How do I create a RACI matrix template in JIRA work management?
Asked by Saranya:

My team needs to prepare a RACI matrix for all projects involving 7 different teams from our organization. Is there an available template for RACI matrix in JIRA work management that I can use or how can I create new one?


Answers:
author: Holger Winkelmann
body: We have the same question here. Found something in Jira Align, but this is a number too big for us ;-)

<https://help.jiraalign.com/hc/en-us/articles/115000104353-Create-a-responsibility-assignment-matrix>
Defaults for issue types are applying haphazardly
Asked by Brett Tomes:

I've setup a bunch of issue types in my project then set defaults up on particular fields such as the description.   

When I create a new entry (in any view - board, list etc) with one of these issue types, sometimes the defaults are applied, sometimes they're just blank. Weirdly I seem to have more success in the board view but I can't find a reason as to why sometimes the fields are populated and other times they aren't, it seems totally random.  

Seems like a bug?  

I have no automations enabled.  

Appreciate any insight!


Answers:
author: Brett Tomes
body: Just to add more context, if I use the 'create' button in the header I can switch between issue types just fine and the correct defaults are loaded in the 'description' field.  

It's when I use the quick create methods in list view for instance, after adding a title and hitting enter then going into the ticket, the defaults for that issue type have not been applied (but sometimes they are).
Hi All, I was working on defect report and observed when I selected Statistic type as Project, some
Asked by Omika Ingle:

Hi All,  

I was working on defect report and observed when I selected Statistic type as Project, some of the projects is getting clubbed under 'Others'


Answers:
author: Trudy Claspill
body: Hello [@Omika Ingle](/t5/user/viewprofilepage/user-id/2579919)

The answer to this is the same as was posted on your other Question.

<https://community.atlassian.com/t5/Jira-questions/Some-projects-got-clubbed-under-Others-while-creating-pie-chart/qaq-p/2193569>

If that answer does not address your question, please provide more information about the report you are creating, like the filter you are using and the dashboard gadget you are using.

comments: author: Omika Ingle
body: Yeah, I got that. But is there any way I can see all the projects and not clubbed?  
I'm using filter as Statistic Type = Project.  
Report I'm creating is defects raised in all the projects.![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/226718i8126C234AD9F3AD5/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/226719i7B58C0F70A077D22/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/226720i7770CBEF00BA4191/image-size/large?v=v2&px=999 "image.png")


author: Trudy Claspill
body: Not in the Pie Chart gadget.

You would need to use the Two Dimensional Filter Statistics gadget or the Issue Statistics gadget to see the Projects as a list and the counts of issues as text.


Tags: cloud
Customise cards order of fields
Asked by Asher Francis:

Hi

I'm using Jira Work Management and although I can customise the fields shown on a card, I can't change the order of them like I can in Jira Software

Is there any way to do this, or is it a missing feature?

Thanks


Answers:
author: Dave Mathijs
body: Hi [@Asher Francis](/t5/user/viewprofilepage/user-id/5082501) welcome to the Atlassian Community!

If you have the necessary permissions, you can click the **Configure** link in the issue detail view. This will take you to the **Issue layout** in the project settings.

There you can move fields from 'Hide when empty' to 'Always show' in **Context fields** or even move them to **Description fields**.

comments: author: Asher Francis
body: Thank for this Dave. I can move them around fine in the issue view, but on the card on the board they appear in a random order!

Thanks


Tags: cloud

jira

jira-work-management-cloud
Does Jira have a built-in option to create your own issue templates with sub-tasks?
Asked by Brittany Melville:

I am relatively new to Jira Work Management and trying to create a repository of templates we can access as needed for repeatable marketing campaigns. Based on my initial research, it seems we need to get the 'Issue Templates for Jira' app or something similar. Maybe I'm missing something so wanted to check with the community. Open to any suggestions as to what you all use, and thanks in advance for your help!


Answers:
author: Trudy Claspill
body: Hello [@Brittany Melville](/t5/user/viewprofilepage/user-id/5061441)

Jira does not have native issue template feature.

You could create issues that have the information that you want to use as a template, and then Clone those "template" issues to make new issues. The cloning can be done either manually or using the Automation for Jira feature.


Tags: cloud

jira-work-management-cloud
How to Control entry of Unauthorized Users
Asked by Yash Pradhan:

**<https://yash98.atlassian.net/>**   
The above domain URL is Giving **Account Creation Access** To unauthorized users how can we stop/Control this. As they are able to create their jira account Themselves


Answers:
author: Trudy Claspill
body: Hello [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

Check the access settings for your Organization. Refer to

<https://support.atlassian.com/user-management/docs/specify-how-users-get-site-access/>

Go to <https://admin.atlassian.com>.

Select your Organization (if you have more than one).

Select Products.

Select User Access Settings.

Are there domains listed under the Approved Domains that are automatically granted access to products?

Check User Invites. Are users allowed to invite other users without requiring admin approval?


Tags: cloud

jira-work-management-cloud
Unauthorised User
Asked by Deepti Pandey:

Any domain user can able to login jira without access thorough jira ticket link.   

How to prevent unauthorised access of jira.


Answers:
author: Hamza Chundrigar
body: Hi Deepti,

There's an Atlassian article that I believe would be useful in light of your question. It covers different settings that control how users get access to your site/products.

Link to the article: <https://support.atlassian.com/user-management/docs/specify-how-users-get-site-access/>

<br />

Best regards,

Hamza


Tags: cloud

jira-work-management-cloud
Is it possible to show several projects in one timeline or calendar?
Asked by Verena Prenner:

We have several projects, which are linked to each other and we wanna see all these projects in one timeline. Can we connect the different timelines from each project in one?


Answers:
author: Nataliya Vasyliv_Reliex_
body: Hi [@Verena Prenner](/t5/user/viewprofilepage/user-id/5080740)

Welcome to a community!

You can fulfill your request with [ActivityTimeline plugin.](https://marketplace.atlassian.com/apps/1220860/activitytimeline-resource-planning-time-tracking?hosting=cloud&tab=overview&utm_source=marketplace&utm_medium=community&utm_campaign=comments)

On one timeline view, you can see the tasks from all your projects.  
ActivityTimeline provides resource planning and availability on a timeline view. You can track tasks progress, workload, and availability for each employee taking into consideration the part-time, full-time, or even different work schemes for users, and holidays. Workload or availability could be calculated for individuals or teams on the same view.

ActivityTimeline contains many reports including timesheets report and capacity reports.

![ActivityTimeline.png](https://community.atlassian.com/t5/image/serverpage/image-id/194606iA3CFCFAB9FAADEC8/image-size/large?v=v2&px=999 "ActivityTimeline.png")

If you have any additional requirements please feel free to ask me. We can provide a demo session for you if needed.  
Best, Nataliya, [ActivityTimeline Team](https://marketplace.atlassian.com/apps/1220860/activitytimeline-resource-planning-time-tracking?hosting=cloud&tab=overview&utm_source=marketplace&utm_medium=community&utm_campaign=comments)


author: Maria
body: Hi [@Verena Prenner](/t5/user/viewprofilepage/user-id/5080740).

If you don't mind trying 3-rd party apps, [Planyway](https://marketplace.atlassian.com/apps/1221297/planyway-resource-planning-project-roadmap-time-tracking?tab=overview&utm_campaign=atlassianquestions&utm_medium=referral&utm_source=atlassiancommunity&hosting=cloud) could be helpful in your case. It's free for up to 10 users.

You can connect as many project to the timeline as you wish, group issues by member, project, or epic and track all the deadlines in one place:

![Planyway for Jira Guide Multiproject View](https://files.planyway.com/assets/3.0.453/jira-guide-planyway-multiboard.png)

Feel free to share any concerns or questions you might have.   
Tania


Tags: cloud
When moving "Done" issues to new project, they are missing from the board.
Asked by Cameron Loperfido:

Hi all,  

I mistakenly created a team managed project with issues in different workflows. (Open, In Progress, Done, etc.)  

When I go to move these issues to a new company managed project, none of the issues designated as Done or Canceled, show up in the board.  

What setting controls this? I would like to be able to hide old complete issues but for the time being have them visible.

Thank you!


Answers:
author: Mohamed Benziane
body: Hi,

Look at your filter and your column to see if all status are mapped.


Tags: cloud

jira-work-management-cloud