youngmon/atlassian-qna huggingface dataset:
Can I use bulk update to set unique integer to a specific custom field?
Asked by Sherwin Soriano:

We created a specific field when we create specific issue type (Story, defect, task) and use an automation rule to set a unique value in this field last year.

Now we need to add an issue type (e.g. Epic) in this automation rule when we create an issue type.

The challenge now is can I use bulk update to set values for the existing issue type (e.g. Epic) we will add in this rule?


Answers:
author: Dick
body: Hi [@Sherwin Soriano](/t5/user/viewprofilepage/user-id/5369859)

Yes you can.

As a precaution when doing bulk operations, you can export the selected issues first.

If you need assistance with the automation, feel free to post a picture (with sensitive info censored).

Sincerely

Dick

comments: author: Sherwin Soriano
body: Hi [@Dick](/t5/user/viewprofilepage/user-id/4586768)

I can use bulk update and I assume the operation will be move or edit issue and then select the field right?

When I select that field, its just blank, what syntax should I use to set unique values for the selected tickets in the query?


author: Dick
body: Hi Sherwin,   
You determine the string of characters that defines the unique value you want. The bulk edit will use what you define by filling the blank field. Any issue that was selected when starting the bulk change will have that unique value set for it (all will have the same entry).

Regards,

Dick


Tags: cloud

jira-cloud
Tagged user names in Comments getting mailed as [~accountid:xxx]
Asked by Vibhor Kumar Agarwal:

Hello Folks,

We have created an automation in Jira cloud to mail whenever issues are commented.

This is working as expected apart from one anomaly:

If the comments mention user's via [@User](/t5/user/viewprofilepage/user-id/115298) then they get mailed as \[\~accountid:xxxxxx\].

They are visible perfectly as user names in comments in Jira Cloud.

Kindly let us know how to get them mailed as usernames as visible in comments.


Answers:
author: Bill Sheboy
body: Hi [@Vibhor Kumar Agarwal](/t5/user/viewprofilepage/user-id/5595024) -- Welcome to the Atlassian Community!

Short answer: that is not easily possible with the built-in features of Jira automation rules.

Jira Cloud implements mentions using the account id value for a user, as you see in the comment, body text you are emailing. When the mentions are displayed in the UX the app code displays the users' display names by looking them up. (There is an open suggestion to change the behavior such that when the selected email format is text the display name is used: <https://jira.atlassian.com/browse/JRACLOUD-80722>)

For an emailed comment to include the display names they would need to be looked up from the user data. That is likely only possible for a small number of users due to performance and rule looping constraints.

What problem are you trying to solve by emailing the comments? Knowing that may help the community to offer other suggestions.

Kind regards,  
Bill

comments: author: Vibhor Kumar Agarwal
body: Ok, thanks.

It helps to understand the background (was thinking where am I messing up :)).

By UX do we mean "user experience"?

Requirement is coming from project team to get notifications for every comment added on a certain type of issue.

Created an automation with trigger "issue comment" to get this done.

Only gotcha here is getting accoundId's in case of mentions.


author: Bill Sheboy
body: Yes, I meant as the mentions are shown in the user interface / user experience.

The only workarounds at this time would be to investigate marketplace apps to send the emails or build your own which can look-up the user names.


author: Vibhor Kumar Agarwal
body: Great,

Thanks for the help.


Tags: cloud

jira-cloud
About Consumption-Based Pricing for Assets
Asked by Chisato Saito:

Hi there,

Consumption-Based Pricing for Assets are just updated.

I have a Assets that stores more than 200,000, however it is expensive after this pricing rules offered.

What do you do after this offered...(especialy someone who use Assets stores more than

one hundred thousand)

Is there a work around? :(


Answers:
author: Dirk Ronsmans
body: Unfortunately there doesn't seem to be a workaround (except maybe look towards other Asset management marketplace apps and move away from Assets).

Evaluating your data and cleaning up would be step 1.

Reaching out to whoever managed your licenses regarding discounts/volume discounts would be step 2

comments: author: Chisato Saito
body: thank you for answering.

we need considering to the way of store information because we are solution partoner...


author: Walter Urrejola
body: I'm reaching out to express my deep concern about the recent changes to the Jira Assets usage quota, which are having a major impact on my operations. I currently manage 230,000 objects in Assets, and the new restriction of 50,000 leaves me in a very difficult position. It's simply not feasible for me to pay $100,000 to maintain the current setup. These changes are directly disrupting my growth plans with Atlassian, which I have carefully built over time. The lack of flexibility in this transition, combined with the high costs, is pushing me to seriously consider moving away from Atlassian altogether. The constant uncertainty about future restrictions only adds to the difficulty of planning for the long term. I'm also very concerned about the short timeline for adapting to these changes. Could someone please clarify what the 12-month grace period actually means? It doesn't seem like enough time to make this transition without causing significant disruption to my operations. I appreciate your attention and hope to receive a response that offers a viable solution, especially considering the trust and investment I've placed in Atlassian over the years.

comments: author: Trudy Claspill
body: [@Walter Urrejola](/t5/user/viewprofilepage/user-id/5174698)

Per information I have received as an employee of a partner, grace period information was being sent directly to the clients that are using JSM Cloud Enterprise already and exceed the 50k limit. Has your company received such information?


author: Walter Urrejola
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) , thank you for your response, we currently use JSM Cloud Premium and have not received that information.


author: Xijie Yi
body: We are having a similar issue as well. In your case, even with the discount, you will still be charged an extra $75,000 a year. :( We purchased the PREMIUM version because of the Asset Management feature, but now we will try to reduce the use of this feature.

comments: author: Chisato Saito
body: We need to re-propose to our customer:(

thank you for answering, if you can find anything please let me know...


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
Custom field for release notes not showing for another user
Asked by Cameron:

Hi,

I followed these steps on a classic jira project:

<https://support.atlassian.com/jira-cloud-administration/docs/create-release-notes/#Add-a-%E2%80%9Crelease-notes%E2%80%9D-field-to-your-Jira-issues>

To create a new release notes field. It is showing correctly for me but its not showing for another user. I have searched this forum and other places and the solutions haven't helped me so far. Does each user have to configure the field to show on their screen or something similar?

Thanks in advance!


Answers:
author: Cameron
body: I contacted Atlassian support and the issue was the user didn't have edit issue access, so apparently fields can't be seen if the field has no values and the user doesn't have access to edit issues.


Tags: cloud

jira-cloud
Can we set up separated subject email for notification email
Asked by Anna Nguyen:

Hi Team,

Can we separate the subject email for request created and request resolved notification email

Because I see that the request resolved notification email will bring along with the survey invitation and in the same loop mail with request created

It had better have another subject for survey invitation

Thanks


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. We have following FR : <https://jira.atlassian.com/browse/JRACLOUD-3609> for this requirement. Thanks

comments: author: Anna Nguyen
body: Thanks [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433)


Tags: cloud

jira-service-management

jira-service-management-cloud
JQL to find linked issues based on issue type of issues
Asked by Bandaru Chandu:

Hi,

I have user stories in which multiple issues of different issue types are liked like bug, test, test set, etc.., Now I am trying to write JQL to find only bugs linked to the stories.

I have tried with this JQL

project ="A" and issuetype = Bug AND issueFunction in linkedIssuesOf("issuetype = story")

But this results in giving us the list of all linked items.


Answers:
author: Prosper Agwegiokhe
body: Hi [@Bandaru Chandu](/t5/user/viewprofilepage/user-id/4693202) ,

I'm Prosper, a support engineer at Appfire, and I'm here to help you.

The app I work for, [JQL Search Extensions for Jira](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira-reports?hosting=cloud&tab=overview&utm_source=atlassiancommunity&utm_medium=listinglink&utm_campaign=mauricio), you can use the query below to get the results for your use case:

```

project = A and issue in linkedIssueType("Bug") and issuetype = Story
```

You can see more information about this query [here](https://appfire.atlassian.net/wiki/spaces/JQLSEARCH/pages/604209587/JQL+Search+Extensions+Server+Data+Center#JQLSearchExtensions(Server/DataCenter)-LinkType), and please contact our [support](https://appfire.atlassian.net/servicedesk/customer/portal/11) if you have any other questions about this query.

We'll be happy to help you!

Best regards,  
Prosper.


Tags: data-center

jira-data-center
Our admin left our company
Asked by Shinya:

Hi,

Our admin left our company and we have no admin users.  
We have already checked the following answer

[Solved: Recover Jira admin account (atlassian.com)](https://community.atlassian.com/t5/Jira-questions/Recover-Jira-admin-account/qaq-p/2426025)

But it says  
"Only Jira Software admins, billing contacts, and technical contacts can create support requests for Jira Software."  
and we can't ask the Atlassian staff.  

How can we proceed?

Thanks,  
Shinya


Answers:
author: Ollie Guan
body: Hi [@Shinya](/t5/user/viewprofilepage/user-id/5594931) ,

You need to provide some valid information and contact the support team.  

<https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/>

![Jietu20240918-103134@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/347892i5D5A91DAD8875B6B/image-size/large?v=v2&px=999 "Jietu20240918-103134@2x.png")


Tags: cloud

jira-cloud
Due Date with Gmail integration auto populates 1970
Asked by Julie Barnes:

Help. I have the integration with my email; however, the due date auto-populates to 1/1/1970. Ugh...I don't want to change it manually every time, and I hope I can change a setting so that it will be today's date and more easily managed.  
![Screenshot 2024-03-22 at 9.01.58?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/313842i1C74D9B411E43FEE/image-size/large?v=v2&px=999 "Screenshot 2024-03-22 at 9.01.58?AM.png")


Answers:
author: John Funk
body: Hi Julie - Welcome to the Atlassian Community!

I will be upfront and say that I do not use that integration, but what steps are you taking when this happens?

comments: author: Julie Barnes
body: I just have to change the date manually...it's more annoying than anything.
Create tabs (like in jira software functionalily)
Asked by Laura Vallejo:

I would like to create tabs in order to sort the information I need to include in an issue. Is it possible to do this?

This functionality is available in Jira Software product and I am not sure if it is available also in Jira work management.

Thank you!


Answers:
author: Ste Wright
body: Hi [@Laura Vallejo](/t5/user/viewprofilepage/user-id/4384162)

Is this a Company-managed or Team-managed Project?

---

**If Company-managed,** Screen tabs should work in JWM and JSW Projects, as they both use the same Screen design system.

You should be able to manage Screens including tabs in Admin Settings, via Settings \> Issues \> Screens.

---

**If it's Team-managed,** tabs aren't available at present for either project type - check out the feature request for this here: [JRACLOUD-79898](https://jira.atlassian.com/browse/JRACLOUD-79898)

Ste


Tags: cloud
Quick way to add multiple Values in cascading picklist
Asked by Yash Pradhan:

we are adding one cascading custom field, but the values which we want to put are in 100+ values, is there any feasible option or file upload option where it can be added all at once.  
![Capture.PNG](/t5/image/serverpage/image-id/313790iFB17B399658BA3DD/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Ste Wright
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

You can do this using an External System CSV Import.

You'll need to be a Jira Project Admin, and then...

1. Go to Settings (cog icon in top-right) \> System
2. Select *External System Import*from the left-hand menu

---

You will need to set the CSV up as follows:

* You need to upload one "dummy" issue per value
* Summary field is a required field
* For the Cascading Field, you need to have the value as "Alpha -\> 1"
  * Alpha is the initial option
  * 1 is the sub-option
  * -\> is required to show the parent/child relationship

---

You should then be able to upload all the options, then just clear/delete the dummy issues.

See more information on this help page: <https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/>

Ste


Tags: cloud

jira-work-management-cloud
Cannot create new hierarchy level despite upgrade
Asked by Angela Hans:

Hi there,

I made an upgrade today as I want to customize the hierarchy levels.

I did get the sandbox and I have the option to change the epic, but I am not allow to create neither a new epic nor change the hierarchy levels.

Does anyone know how to proceed?

Thanks,

Angela


Answers:
author: Jack Brickey
body: Hi [@Angela Hans](/t5/user/viewprofilepage/user-id/5459830) , welcome to the community.

I need to research this, but if I recall correctly, you require Jira Software premium in order to use the advanced hierarchy as part of the Advanced Roadmaps. Did you see somewhere staring otherwise? I know features are constantly being added so it may now be possible but I have not observed that.

comments: author: Angela Hans
body: Hi Jack,

thank you for you answer.

As I mentioned above, I did indeed upgrade to Premium.

Angela


author: Jack Brickey
body: Yes I saw that but should be more clear. I "think" the hierarchy above epic is part of the Jira Software and not Jira Work Management.

can I ask what your goal is exactly?


author: Jack Brickey
body: Let me pull in a colleague here that is more experienced in JWM.

[@John Funk](/t5/user/viewprofilepage/user-id/7148) , can you comment on this?


author: John Funk
body: Yes, you have to have Jira Software Premium. But if you have that, you can implement the Hierarchy and use it with Jira Work Management.


author: John Funk
body: What are you wanting your Hierarchy to look like?


author: Angela Hans
body: I only need two (at least) different epics.

I don't think we will use a hierarchy above epic.


author: John Funk
body: You will never be allowed to use two of the same kind of any issue type in the hierarchy. You can have Epics, but then either the level above or below it much be named something else and be physically a different issue type.


author: Angela Hans
body: Yes, I alredy learned this is not working but that was optional.  
What I really need is:  
I want to duplicate the epic an rename it, as I need two different epics in the workflow. This has no impact on the hierachy. I only want to know if I can create issues of the type epic, as it is possible on level 0 and -1.


author: John Funk
body: So what is the exact hierarchy you desire?


author: Angela Hans
body: I don't want to change the hierachy.

I want to create a second epic on level +1 as it is possible with level 0 and -1, as I have different setups for the tech- an the sales-workflow


author: Angela Hans
body: I don't want to change the hierachy.

I try to create another issuetype on level +1 as it is possible on the other levels![Screenshot 2024-03-25 104935.png](https://community.atlassian.com/t5/image/serverpage/image-id/314098iF56D655052BD38D7/image-size/large?v=v2&px=999 "Screenshot 2024-03-25 104935.png") I have different workflows and different setups


author: Jack Brickey
body: Hi [@Angela Hans](/t5/user/viewprofilepage/user-id/5459830) , you cannot add another "epic" issue type.


Tags: cloud

jira-work-management-cloud
Categories don't show on creating a task
Asked by Derya Din?:

I created categories for my project as you can see below. But when creating the task, I cannot assign any of these categories because they don't show. How can I fix this?

![a.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/313748iD7C926285D9BB33B/image-size/large?v=v2&px=999 "a.jpg")

![b.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/313749i646D8C469E36B41B/image-size/large?v=v2&px=999 "b.jpg")


Answers:
author: Ste Wright
body: Hi [@Derya Din?](/t5/user/viewprofilepage/user-id/5459591)

If you begin to type "Amazon" into the field, does it appear?

I believe this is a search field, rather than a select list.

Ste

comments: author: Derya Din?
body: I tried that too... Didnt work :(


author: Ste Wright
body: Hi [@Derya Din?](/t5/user/viewprofilepage/user-id/5459591)

Where did you add these categories?

If you added them here...

* Project Settings \> Details \> Category

...this isn't the same field, it's Project Categories.

---

You need to add this field's options via the List View...

1. Select the *List*tab
2. Click in a row under the *Category*column
3. Type in a new category, and select to add it

...and then you should be able to use these options when creating issues.

Ste


author: Derya Din?
body: this worked! Thank you so much


Tags: cloud

jira-work-management-cloud
Can you have the same issues reflecting on different projects?
Asked by jessica_hall:

I have one project created under Jira Service and I've created a new project under Jira Work Management to utilize the calendar feature. Is there a way that both projects can reflect the same issues for specific users/individuals? OR is there a way that once an issue is submitted under the Jira Service project, it automatically gets pushed to the Jira Work Management project?


Answers:
author: Ste Wright
body: Hi [@jessica_hall](/t5/user/viewprofilepage/user-id/5459323)

You can use Automation, although I'd use this only if...

* You have Premium, and more significant executions for this kind of rule
* You're on Standard but have a small number of tickets

\^ Automation would let you...

* Clone from JSM to JWM (you could then close the JSM ticket), or...
* If the tickets should both remain open, Automation can also send updates bi-directionally - eg. status changes, comments, etc.

Let us know more specifics about your objectives here, so we can assist further :)

Ste

comments: author: jessica_hall
body: thank you! I think if we could have them both remain open and automation can send updated bi-directionally.

let me see if i can create this automation on my own now...


author: Ste Wright
body: Awesome!

Let us know how you get on, and if you need any further help, we'd be happy to help :)

Ste


author: Ste Wright
body: How did it go? :)

Ste


author: jessica_hall
body: haven't created the automation yet since the new process is still under review by upper management. Will reach out though if i still need help creating an automation. Thank you!


author: jessica_hall
body: [@Stephen](/t5/user/viewprofilepage/user-id/877330) after working through other considerations for this, decided to possible add an [app](https://marketplace.atlassian.com/apps/1220822/issue-events-google-calendar-integration-for-jira?tab=overview&hosting=cloud) that will sync with google calendar. Purpose is to link specific tickets to a specific google calendar. If you have any recommendations on other calendars that may work better for this purpose, please let me know. Thank you!


author: Ste Wright
body: Hi [@jessica_hall](/t5/user/viewprofilepage/user-id/5459323)

Other calendars within Jira? Or just other Apps for Google Calendar?

I'd check out the options on [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&query=google%20calendar) if the latter, trial a few, see which one works best for your use case :)

Ste


author: jessica_hall
body: the latter thank you!


author: Jack Brickey
body: You can certainly create an automation to clone an issue to another project.

* trigger issue created in the JSM project
* condition - as needed to ensure the clone action only occurs as desired
* action - clone issue into JSW project

you will need the rule to be global or multi-project.

the question I have is - why are you doing this? What are your goals? On the surface it seems a bit unnecessary but I don't understand the needs.


Tags: cloud

jira-software
Running automations on issue cloned from one project to another
Asked by Montie Steele:

In my department, one team uses one Kanban board within its own project, and I use my own Kanplan board within a separate project. I set up an automation so that if a team member from Project 1 sets the assignee to me, it will move the issue to my board/Project 2 by cloning it and deleting the original issue. When this automation runs, it creates the cloned issue in my Kanplan backlog, and I want it to automatically transition to To-Do.

I have an automation set up in my project that upon issue creation, transition to to-do (I manually move things to the backlog for future planning, but I want all issues to essentially start in to-do). However this automation doesn't catch the cloned issue, and I can't figure out how to do that.

Is it possible to create an automation that transitions to to-do and runs on a cloned issue, when that cloned issue comes from a different project into my project?


Answers:
author: Mikael Sandberg
body: Hi [@Montie Steele](/t5/user/viewprofilepage/user-id/5459217),

Welcome to Atlassian Community!

So if I understand this correctly you have two automations, the first one creates the cloned issue and lives in project 1, and a second automation that does the transition that lives in project 2, correct? If that is the case, make sure that the second automation has the "Allow rule trigger" set under rule details.

![Rule trigger.png](https://community.atlassian.com/t5/image/serverpage/image-id/313668i62D6A6379FB95040/image-size/large?v=v2&px=999 "Rule trigger.png")

comments: author: Mary Agueros
body: [@Montie Steele](/t5/user/viewprofilepage/user-id/5459217) Thank you for asking the question. I had the exact same question come up today.

[@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) Thank you for the instructions. The solution is usually right in front of us ?. I am also new to creating projects and writing automated rules.


author: Montie Steele
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) omg thank you so much !!! as [@Mary Agueros](/t5/user/viewprofilepage/user-id/5067651) just stated i can't believe that solution was right there the whole time. it works entirely as expected now that i've checked that on the 2nd automation.


Tags: clone

cloud

jira-automation

jira-work-management-cloud