youngmon/atlassian-qna huggingface dataset:
Calendar formatting issue after plugin update
Asked by przemyslawchmielecki:

After update **Team Calendars for Confluence** to version **6.0.50** the calendar formatting issue appears. The calendar that occupied the entire width of the page now occupies half and is illegible (see *pic1* ). It is not a matter of limiting the size of half a page in a column (see *pic2*). As a workaround, I can set the width of the calendar in pixels, but this is not automatic scaling. I am asking for help or repairing a bug.

Confluence version 7.2.2.![1.png](/t5/image/serverpage/image-id/101941i243280EFCD12833D/image-size/large?v=v2&px=999 "1.png")![2.png](/t5/image/serverpage/image-id/101940i23592EB9F5A5F15D/image-size/large?v=v2&px=999 "2.png")


Answers:
author: Monique Khairuliana[ServiceRocket]
body: Hmm sounds like a bug.. Does this issue happens in all pages that contains the team calendar Macro? Does this issue happens the calendar macro is outside the **layout?**

In any case, you can report this bug to [Atlassian Support](https://support.atlassian.com/contact/#/).
How to integrate confluence team calendar with JIRA
Asked by kiran chowdary lingamaneni:

We have requirement where the JIRA should list the team calendar updates - i have seen some articles where the JIRA events can be seen in team calendar but i am looking for a vice versa solutions where in team calendar events should be seen in JIRA.

Please help with your suggestions.

Thank you


Answers:
author: Fabian Lim
body: Hi [@kiran chowdary lingamaneni](/t5/user/viewprofilepage/user-id/3989979)

There is a feature request here that you can vote on: <https://jira.atlassian.com/browse/CONFSERVER-51135>

Regards


Tags: jira
Photo profil
Asked by Keyri Bernardi:

can upload my photo from Pc. I see only one peace of the phot, It seem to be cutting. Attach screenshot.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Keyri Bernardi](/t5/user/viewprofilepage/user-id/5170532) and welcome,

please go on <https://id.atlassian.com/manage-profile/profile-and-visibility> and click on the photo in order to change it

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/245678iD847FB1B7D7E7752/image-dimensions/272x186?v=v2 "Immagine.png")

Hope this helps,

Fabio

comments: author: Keyri Bernardi
body: thank you, i do it almost. But it doesn't work :(

i can see the picture, or better i see a small pieces of the picture


Tags: account
Account Deactivated
Asked by Lee Sale:

Hi there, I'm a Trello user and decided to try Jira. Immediately afterwards I could no longer access my Atlassian, Jira, or Trello account.

Every time I try to login with my account I get the following:

**You don't have permission to access this content**

**It looks like your account has been deactivated.**

**We've sent you an email with details of who to contact to get more information about this.**

I do not get any email. I had to create a new account to ask this question.  
The original account email is: lsale66@hotmail.com


Answers:
author: ajaykrthakur
body: [@Lee Sale](/t5/user/viewprofilepage/user-id/5159883) today I also encountered exactly the same issue. I had access till yesterday. I am getting the same error as you and I also did not any email.

Wonder if it's a wider issue. I did manage to raise a support ticket on this, waiting on a response from them.

It's quite inconvenient suddenly lose access to content and data.


author: Ajay _view26_
body: Hi [@Lee Sale](/t5/user/viewprofilepage/user-id/5159883)

<br />

Strange! Can you try clearing the browser cache and retrying?

comments: author: Lee Sale
body: Very strange indeed!

I tried clearing my cache, a different browser, and even tried the Trello app on my phone. All the same result, it seems my main account is deactivated.


Tags: account
Email Address Change - not receiving verification email to new address
Asked by Brad Sutton:

Hi Atlassian,

I suspect I have the same issue as reported in the link below - can Atlassian please investigate if I require the same fix: to remove my email address from the suppression list.

[https://community.atlassian.com/t5/Atlassian-Account-questions/Email-Address-Change-not-receiving-verification-email-to-new/qaq-p/1800783?utm_source=dm\&utm_medium=unpaid-social\&utm_campaign=P:online\*O:community\*I:social_share\*](https://community.atlassian.com/t5/Atlassian-Account-questions/Email-Address-Change-not-receiving-verification-email-to-new/qaq-p/1800783?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*)

**Steps I've taken:**

- I'm trying to change my email address at: <https://id.atlassian.com/manage-profile/email>

- When I enter the new email address, I am advised: "Update pending verification" (screen shot below)

![Web capture_24-2-2023_115617_id.atlassian.com.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/242101i22191C3862ADF83E/image-size/large?v=v2&px=999 "Web capture_24-2-2023_115617_id.atlassian.com.jpeg")

- I receive an email to my 'old' email address, advising of the switch. But I never receive the verification email to my 'new' address.

**What I've tried:**

- I have checked our Email Exchange logs and there is no record of receiving this.  

- I've tried hitting 'Resend email' - still no response

- I've waited a few days and retried - still no response

<br />

Please let me know if you need more information. Thanks.


Answers:
author: Ollie Guan
body: Hi [@Brad Sutton](/t5/user/viewprofilepage/user-id/5155337) ,

Submit a request below

<https://support.atlassian.com/contact/>

comments: author: Brad Sutton
body: Thanks Ollie - I'd love to, but it's directing me back here, to the Community.


Tags: account
A former member keeps on receiving mails/posts
Asked by Jochgem Gunneman:

When I update or change a User Story a former employee, that in the past has been assigned to certain User Stories but no longer is assigned to the User Stories, keeps on receiving alerts and mails.  

This is SPAM. It seems that I can not remove her from the team. She keeps on being a manager (in Dutch: beheerder). I am informed by the online application that I could try a paid version of Jira, but as we don't use it frequently that is not really an option.

Are there any ways to do something about this problem?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Jochgem Gunneman](/t5/user/viewprofilepage/user-id/5155574) and welcome to the community,

You should check if that user is a watcher on these issues. If he/she is, then remove him/her.

You should also check if that user is part of a specific role, to which notifications are being sent out. If yes, then you should redesign your solution or remove him/her from that role.

comments: author: Jochgem Gunneman
body: Thanks, Alex!  

I will look into this.  

Best, Jochgem


author: Alex Koxaras _Relational_
body: Good! Let me know if any of the above were the issue!


Tags: account
can i merge my two Atlassian accounts?
Asked by Aysha Tupman:

Hi - I have two atlassian accounts set up (both with personal email addresses - one gmail, one yahoo). Is it possible to merge these please, and for me to bring my Trello board over from the yahoo-associated account over into the gmail-associated one?

Please let me know if this is possible and what steps I need to take.

Thanks!


Answers:
author: Gary
body: Currently, it's not possible to merge Atlassian accounts. There is an open feature request raised in the external bugs/features tracking system of Atlassian. Please follow the workaround instructions provided in the feature request:

<https://jira.atlassian.com/browse/ID-240>

Also, you can log a request to get help at: <https://www.atlassian.com/company/contact/purchasing-licensing>


Tags: account
Is there a way i can access Atlassian license details using a REST Api
Asked by raghuvarmaofficial:

Iam trying to automate something with the information present on pages

<https://myatlassian.com/products/end-user/license> and

<https://myatlssian.com/products/your-licenses>

is there a way i can access this information through some REST Api, i am writing a script to automate something , and iam stuck here , i am trying to get information about my licenses and end user licenses , but i can't find rest api that can fetch this information that can give me all kinds of info like  
{  
Technical contact:,  
Billing contact:  
Expiry date:  
SEN:  
Product:

Name:Instance Name  
}

etc.

Is there a way i can get this


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@raghuvarmaofficial](/t5/user/viewprofilepage/user-id/5140671)

I don't believe there's an API for licensing information.


Tags: account

atlassian-marketplace

licence

rest-api
How to start posting articles?
Asked by Andrey Konakov:

Hi community,

I'd like to publish an article, but not sure about the rules of admission for publishing.

I've sent the request but got no answer.

Thanks in advance for updating me.

Regards,

Andrey


Answers:
author: Nic Brough -Adaptavist-
body: You have to have contributed enough to reach level 3 (posting new questions or discussions, and commenting get some progress towards it, but answering questions with answers that get marked right is the quickest way). You're on level 2, so not far to go.

See <https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Atlassian-Community-online-guidelines-for-Marketplace-and/ba-p/689723>

comments: author: Andrey Konakov
body: Hi [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) , thank you much for your answer. Just quick question, where did you check my level?

In my profile I see that I'm on level 5:

![Screenshot 2023-03-01 at 13.38.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/243137i958560AA669ACC29/image-dimensions/217x146?v=v2 "Screenshot 2023-03-01 at 13.38.57.png")

Am I looking at the right place?

Thanks again,

Andrey


author: Nic Brough -Adaptavist-
body: I looked at your profile, as you did.

It looks like you've contributed enough to bump your level up a couple of times since I answered. Have a skim of the page I linked to, you are good to ask for the permission now.


author: Andrey Konakov
body: Got it. Thanks again Nic, have a great day!


Tags: feedback-forum
How can I remover the product "Jira Administration"?
Asked by Hao Yuan:

Hello,

I want to delete the organization, to do that I need to first remove all products, and I cancelled subscrptions of Jira and Confluence, but I still can't delete the organizaiton, it still tells me to remove some product, the only available product is now Jira Administration, but I can't find it in the Billing page. I'm not sure if this is preventing me from deleting organization, but we have only free product licenses. I'm not ever sure that "Jira Administration" is a product.

Currently, when I visit the cloud site, it says Your Atlassian Cloud products are suspended, for some reason, I just want to delete everything in the site and to make the site url available again.

It always say to remove all active product in the subscription.

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Jira administration is there because you've still got the site. You are right in that it is not a product in its own right.

If you were to completely delete the site, you would not be able to use it again for months - the name remains active, and backups kept.

Why are you trying to delete all of this? Why not just (re) activate all the products you want to use and clean them out of old data you don't want?


author: Eleanor Thomasson
body: *Some clarification for other users still finding this post:*

The Jira Administration component is removed automatically when **all** Jira products in the site (JSW, JSM, JWM) are fully deleted. It doesn't need to be removed individually.

If Jira Administration is still showing in your organisation, it means that the data for your Jira products hasn't been deleted yet, and that prevents you from deleting the org.

There are built-in delays between removing the product and the data being permanently deleted to protect against accidental data loss, so the full process can take some time.

There is more information on those timelines and the process of removing products here: <https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/>
Default Group not showing on API call
Asked by John Astillero:

Hi All,

I'm having a hard time on fetching default groups using postman, may I seek assitance on this issue?

im using this call <https://api.atlassian.com/scim/directory/{directoryId}/Groups>

<https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-groups/#api-scim-directory-directoryid-groups-get>

the only ones that are displaying are the ones I created on post man not the ones already in atlassian groups, please check my atlassian group page below:

![image.png](/t5/image/serverpage/image-id/238842i11FFEBCEFF7E5D61/image-size/large?v=v2&px=999 "image.png")

this is the call I made using postman: it only shows the 2 groups I created through postman: First and second test groups

![image.png](/t5/image/serverpage/image-id/238843i4293B9D98EC4407B/image-size/large?v=v2&px=999 "image.png")

I really appreciate if anyone can help or encountered same issue.


Answers:
author: John Astillero
body: Groups created manually and by default (e.g. confluence-users, site-admins) in your Atlassian organization can't be managed via SCIM integration. You can only manage groups synced from your identity provider directory via SCIM.

<https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/>


Tags: account

group
Where can I can contact a sales representative about my account?
Asked by Guillaume Tourneur:

Where can I can contact a sales representative about my account?


Answers:
author: Jack Brickey
body: Hi [@Guillaume Tourneur](/t5/user/viewprofilepage/user-id/5128233) ,

You can reach out to [Atlassian Support.](https://support.atlassian.com/contact/#/)

Choose the option that best applies to your question.


Tags: subscription
I've lost my mobile and I have no recovery key
Asked by Julio Fernandez:

Hi all.

I'm trying to access my atlassian account but I have no MFA application configured (I need to log in in order to scan a new QR), and I have no recovery key (I think i've lost it). I've read the atlassian documentation in: <https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/> (section "Your emergency recovery key doesn't work or you've lost it"). According to that Atlassian info:

To recover access to your account:

1. On the recovery code screen, select **Can't find your recovery key?**

2. Select **Send recovery email** . We'll send you an email with more information with the subject line **Steps to recover your Atlassian account**. This email does not contain the one-time link described in the next step.

But I cannot reach the "recovery code screen" nor find "**Can't find your recovery key?**" nor find a link with "Send recovery email".

Any help???


Answers:
author: Brant Schroeder
body: [@Julio Fernandez](/t5/user/viewprofilepage/user-id/5124272) Welcome to the Atlassian community

Did you contact Atlassian support yet?


Tags: account
One paid work account and one free personal account and cannot open both at the same time.
Asked by Cultured Kids:

I have a paid business account with my professional email address and a free account with my personal email address. However, I cannot log in to one account without logging out of the other. Why is this?

I am concerned because I use both accounts frequently and would like to switch back and forth while working. Additionally, team members are also using my professional account. Will they be able to log in to the professional dashboard if I am logged in to my personal one?

Really want to get this resolved so everyone is able to access what they need whenever they need it.


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Cultured Kids](/t5/user/viewprofilepage/user-id/4554889)

I know it is a pain. Switching between different accounts doesn't work perfectly with all the Atlassian products and to keep things absolutely simple I use profiles in my browser.

Regards,

Ravi

comments: author: Cultured Kids
body: Based on this response, I am assuming there is no way to avoid this. There is nothing I can edit on my accounts to define two completely separate entities?

Other questions:

Is this happening because I am logging in from the same device or same location? Will team members be able to log on from a different device/location to our work dashboard if I am logged into my personal one?

Finally, if you can't answer these questions specifically, do you know someone you can tag on this conversation who can?

Thanks for the help!

I need to understand the limitations of the platform better in order to support increased productivity.

Michelle


Tags: account
Faccing issue while deleting account
Asked by venkatesh modugu:

I am unable to delete my account need help


Answers:
author: Alex Koxaras _Relational_
body: Hi [@venkatesh modugu](/t5/user/viewprofilepage/user-id/5107965) and welcome to the community,

Have you follow the instruction mentioned in this documentation <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/> ?

If yes, what is the exact problem? What is the message you are getting?


Tags: account
Volta Charging AP Unresponsive
Asked by ACCOUNTING:

APCO@voltacharging.atlassian.net is unresponsive to requests for payment details.

Anyone have a different contact? Is Volta Charging still in business? Press releases state they have put a large number of employees on furlough.


Answers:
author: Mikael Sandberg
body: Hi [@ACCOUNTING](/t5/user/viewprofilepage/user-id/5107370),

Welcome to Atlassian Community!

You may want to reach out to info@voltacharging.com to see if they can help you. As a community we do not have any insight to other customers instances.


Tags: account
Jira Backup
Asked by Daniel Painter:

Looking for a way to save our Jira environment - so wondering if there is a backup or download process.

Company is going through a small hibernation; trying to cut down all costs for next 6-months.

Want to understand if there is a way to download or backup our Jira environment so we can temporarily close our account. But have a way to reload our environment / saved information back into Jira when we get restarted.

Thank you

VR


Answers:
author: John Funk
body: Hi Daniel - Welcome to the Atlassian Community!

Actually, as [@Vish Reddy _Revyz_](/t5/user/viewprofilepage/user-id/4639960) pointed out, you really just need to downgrade to a Free instance. Then you can leave everything in tack and it will be ready for you when you return. Or you can even keep using it! At least for a handful of users (10 or less).


author: Vish Reddy _Revyz_
body: Hi [@Daniel Painter](/t5/user/viewprofilepage/user-id/5599731)

Two things I would suggest you do:

1. **Create a backup of your site,** here are steps you can follow to do so -<https://support.atlassian.com/organization-administration/docs/download-your-backup/>

2. **Downgrade your site to the free tier** - reduce the number of users to be less than 10. make sure you have secured the site appropriately


author: said kouzibry
body: Hi,  
Yes, there is the ability to create a backup of your Jira site, you can also do the same if you have a DC install.

Here are some links that might help you

* Jira Cloud : Sections "Create a backup for Jira Cloud" and "Create a backup for Jira Data Center". <https://support.atlassian.com/jira-cloud-administration/docs/export-issues/> I suggest doing both to be safe.
* Jira DC : <https://confluence.atlassian.com/adminjiraserver0912/backing-up-data-1346047888.html>

However, since the objective is to cut costs, I would remove change the groups that have product access and place empty ones, the following link will give you the required information to do so <https://support.atlassian.com/user-management/docs/how-does-product-access-work/>

Only users with product access will count against the licence count, meaning if no users have any access, then costs will be almost nothing. Check your estimate on the billing page after you change the product access groups.  

Let me know if you need further information or if you want a step by step guide for the solution that applies to your case.


Tags: cloud

jira-cloud
Email to Jira ticket set priority
Asked by Luis Martinez:

How can a user when submitting a jira ticket through email set the priority?


Answers:
author: Samuel Gatica
body: Hi [@Luis Martinez](/t5/user/viewprofilepage/user-id/5311669)

Welcome to the community!

When creating a ticket via email, the only fields that will be filled are the Summary (Subject) and Description (Body). Currently, there is no option to set the priority via email, so when the customer sends an email to the Service Desk, it will use the default priority set by the administrator.

There is a feature request suggesting the implementation of such ability:

* [Email Priority Header Support for ServiceDesk](https://jira.atlassian.com/browse/JSDCLOUD-1393)

Please, click on vote and watch to receive updates about the feature.

As a Workaround: You can use **Automation** to read the Subject or Description looking for a matching word like Urgent which can then update the priority to Highest.

Best regards

Sam


Tags: cloud

jira-service-management

jira-service-management-cloud
We are considering using Microsoft whiteboard. Does Jira integrate with Microsoft Whitboard?
Asked by Natasha:

MIRO is currently duplicative software that our company pays for. Whiteboard is included in our O365 E5 license and is available to all employees, and Miro costs almost 100k. Hoping that whiteboard integrates with Jira the way that Miro does, as some of our delivery teams use Miro quite heavily.


Answers:
author: Mohanraj Thangamuthu
body: Hello, you could explore addons from marketplace. [https://appsource.microsoft.com/en-us/product/office/WA200002140?mktcmpid=cmc\&src=medium\&tab=Reviews\&exp=kyyw](https://appsource.microsoft.com/en-us/product/office/WA200002140?mktcmpid=cmc&src=medium&tab=Reviews&exp=kyyw)


Tags: cloud

jira-cloud
Customers emails not reaching my inbox
Asked by Matthew:

Customers receive an email when I respond to their ticket, which includes a copy of my response.

However, when they then reply by email, I am not receiving their response.

The emails are being sent to jira@\[account\].atlassian.net.

This is causing obvious issues - what can I do to fix this?


Answers:
author: said kouzibry
body: Do the replies show up in the tickets as comments ? If so, take a look at your project's notification scheme.

<https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/>

comments: author: Matthew
body: A recent example does not - the customer forwarded me their email sent a few days ago and it's not on the ticket nor as an email in my inbox.


author: Michel Neeser
body: Hi [@Matthew](/t5/user/viewprofilepage/user-id/5599687) and welcome to the community!

In JSM, there is an email log where you can check if email replies from your customers actually reach your service project. You can find more information [here](https://support.atlassian.com/jira-service-management-cloud/docs/about-email-logs-in-jira-service-management/).

Does the log show the replies from your customers?

comments: author: Matthew
body: Unfortunately neither the processing nor connectivity log are available. I go to project settings --\> email requests and there is nothing there beyond an error:

"We couldn't find any request types suitable for email"


Tags: cloud

jira-service-management

jira-service-management-cloud