youngmon/atlassian-qna huggingface dataset:
Member access
Asked by Amy Brumbach:

I am trying to track the progress of my horseback riding students within my curriculum and have created a board that has lists for each level and then each student has a card within the level they are currently working towards. I would like to give access to parents, but I would prefer to figure out a way that they can only see their own child's card. Is this possible? I am trying to figure out if I want to add parents as workspace members, observers, board guests, etc... I would prefer them to have read-only access.

Any help will be greatly appreciated!


Answers:
author: Mutya A
body: Hi Amy,

Thank you for the details about your use case!

This feature of having per-card permissions isn't available in Trello right now, but we have had other users interested in this as well. With that in mind, I've added you as a "+1" to our existing suggestion, which you can access here: [TRELLO-98](https://jira.atlassian.com/browse/TRELLO-98)

I would also recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of New Features Policy:  
[New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: guest

members

observers
Not receiving reset password link in yahoo.com email; not in spam folder, reset browser
Asked by Michael Longmire:

I've been trying to reset my password and Trello says it sends a recovery email, but I am not receiving it. It is not in my Spam folder, my yahoo.com email is receiving other emails, and I've reset my browser. What can I do?


Answers:
author: Andy Heinzer
body: Hi,

There was a problem where we saw that yahoo specifically was bouncing messages we were sending. The bounce message appears to have indicated it was flagging the content as spam. Please try to re-send the password reset now. It should come through now.

If it does not, please let me know the email address in questions and I can try to investigate this further to see if our mail team can help.

Thanks

Andy
Google Form / Zapier / Trello file attachment integration issue
Asked by Ali Northern:

I'm trying to link a Google Form to Trello via Zapier, so when someone fills out the form a Trello card is created which includes all of the data entered into the form. The setup has worked for everything apart from the image attachment.

In the Google form people can upload up to 10 images, which are saved to a Google Drive (which is accessible to anyone who has the link). Zapier is setup to grab the file attachment and pull it through to the Trello card, but the attachment that comes through to Trello isn't the image, but instead a really long txt file.

Does anyone know how I can get Zapier to send through the actual image file?


Answers:
author: Lara
body: Hi Ali,

Thanks for reaching out!

I just tested this on my side and you'll want to use the **URL Attachments** field instead of the **File Attachments**.

![2024-05-02_10-35-27.png](https://community.atlassian.com/t5/image/serverpage/image-id/321521iD2A80A33648CC7BC/image-size/large?v=v2&px=999 "2024-05-02_10-35-27.png")

In that field, you'll need to specify the question where the user would upload their file.

Once the card in Trello is created, it should attach a link to the file in Google Drive and you'll be able to see that under 'Attachments' in the Trello card.

Let me know how that goes,

Lara  
The Trello Team


Tags: attachment

image

zapier
I have a user that cannot drag & drop an email into a specific card
Asked by Athena Kennedy:

Hello, I currently can drag and drop an email straight into a Trello card that I have created. I recently added a user onto one of my boards that I created. He used to be able to do that and not it is not allowing him to.   

When he tries, it just gives him an X when he hovers into the card when he tries to drop the Outlook email inside a card.

How to I fix that to allow him to drop an email inside the card?

All the other users are able to do it, just not this one.  

Any help would be appreciated.   
Thanks!


Answers:
author: Gaurav Kataria
body: Athena, what browser is this user using? Could you ask them to try it again on the latest Chrome browser.
Is anyone having trouble with the Confluence Power-Up?
Asked by Patty Sue Griggs:

The Power-Up in Trello is not connecting Confluence today. Is anyone else having trouble with this? The Power-Up for Jira is working great.


Answers:
author: Lara
body: Hi Patty,

Thanks for reaching out!

It seems you are running into a known issue that is being tracked in the following bug report here: <https://jira.atlassian.com/browse/TRELLO-37>

I have added this ticket as well to this bug as an internal comment for our engineering team to see and reference if needed as well as align priority.

I would also encourage you to visit that bug, log in with your Atlassian account, and click **Start watching this issue** on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email.

There are a number of factors that determine how Atlassian prioritizes bug fixes. You can learn more about this by reading the [Atlassian Cloud Bug Fix Policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html).

If you have any questions about the bug report, any additional information about the bug you would like to share, or any comments on our bug fixing policy, please let us know!

All the best,

Lara  
The Trello Team
Trello butler action is not posting to slack for everyone, only the admin.
Asked by Ellen:

Hello,  

I am a Trello admin. I have created a butler automation where the trigger is clicking a button and then butler is supposed to post in slack. It works for me, but no one else on my team. They can see and click the button, but the slack post fails. Attached is the error I see as well as the error one of my staff members is seeing. I have confirmed Trello is already linked to slack. How can I make it so the button works for everyone: completing the butler action to result in a post in slack.  

An additional question. Does the slack channel have to be public? Or can it also post to private channels as well?  

Thank you!  
![Screenshot 2024-04-22 113453.png](https://community.atlassian.com/t5/image/serverpage/image-id/319892iE48B5B2C7416261F/image-size/large?v=v2&px=999 "Screenshot 2024-04-22 113453.png")![Screenshot 2024-04-22 at 11.13.26 AM (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/319893i61622997299EE2E6/image-size/large?v=v2&px=999 "Screenshot 2024-04-22 at 11.13.26 AM (1).png")![image (4).png](https://community.atlassian.com/t5/image/serverpage/image-id/319894iA39ED76995C92B7F/image-size/large?v=v2&px=999 "image (4).png")


Answers:
author: Dreamsuite Mike
body: In slack add [@butler](/t5/user/viewprofilepage/user-id/1314736) to the channel and it should work

comments: author: Ellen
body: Butler is added to the slack channels by me. Does it need to be added by each person individually?


Tags: butler

slack
Upgrade
Asked by Wayne P Kirby:

My company has used Free Trello for years. We have (1) workspace with (4) boards and (30) folks who work with all or some of these boards.

I'd like to work through how to upgrade our workspace to accomplish what we need without spending some $3,*4*00 per year. Someone from Atlassian contact me directly for a consult?


Answers:
author: Rasmus Wulff Jensen
body: How do you arrive at 3700USD... Each user on a standard paid plan is 5$/Month if paid in 12 month intervals, so at most it is 1800USD, and it might not be that high is some members only work on a single board as guest (they would be free)...

I've made this 10 min video on how the new rules work via various examples: <https://youtu.be/rqmCHU_QxY8>

comments: author: Wayne P Kirby
body: That was a typo. The price they showed for me to upgrade was about ?3400USD. I have implemented limits on some users and was able to figured out a cheaper option with some changes to how we use Trello.
Why cant i add members to my cards in my workspace
Asked by Nathaniel Mitchell:

I have multiple boards in my workspace but only one will not let me add members to a card while working from a desktop computer, i can do it from my phone but not my computer. i have tried from the web browser and the Trello app on the desktop but still nothing, how do i fix this it is the only board in my workspace with this issue and i am the Admin on all of my boards.


Answers:
author: Mutya A
body: Hi Nathaniel,

Can you share any errors or messaging you're seeing that is preventing you from adding a member to a card? Is that board part of your Premium Workspace? If not, then please check if you have exceeded the 10 collaborator limit for Free Workspace: limit. <https://support.atlassian.com/trello/docs/workspace-user-limit/>

Can you try logging into Trello in the following ways to see if you can reproduce the issue you are having:  
\* Disable all extensions and customizations in your current browser  
\* Use a private/incognito browsing tab  
\* Try using a different browser on the same computer  
\* Connect to a different network

For more troubleshooting tips:  
<https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello>

Let me know if any of these resolve the issue or if you need more assistance.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.
Need a better explanation of {?} vs {*} vs {* }
Asked by Erica Peers:

The [docs about wildcards](https://support.atlassian.com/trello/docs/pattern-matching-and-wildcards/) don't explain the difference between these wildcards very well in my opinion.
> * {\*}: this wildcard will match any text with blank spaces. Typically, it is used to match the text at the end of a card name or description.
> * {\* }: this wildcard will match a text until a blank space or the end of the text. Typically, it is used to match the text at the beginning/in the middle of a card name or description. When using this wildcard, make sure that you include a blank space in between the asterisk and the closing bracket.
> * {?}: this wildcard will match the minimum amount of text.

What does "minimum amount of text" mean? For years my best guess was that the difference between {?} and {\*} is that {?} doesn't match spaces, but I found that to not be true today. I have a Butler rule like this:
> when a card with a name starting with "{?}-{?} {\* }" is added to the board, set start date now and add link "<https://blahblahblah.atlassian.net/browse/{wildcard1}-{wildcard2> }"

I would add a card with a title like "ABC-123 This is the Jira issue name" and it would add a link to <https://blahblahblah.atlassian.net/browse/ABC-123>, which is what I was aiming for. Today I created a card but forgot to add the ABC-123 before the Jira issue name, and the issue name happened to have a dash in it (let's say it was "Ticket name - testing 123"), so the link it added was something like <https://blahblahblah.atlassian.net/browse/Ticket> name-. So the first wildcard it found was "Ticket name", which has a space in it even though the wildcard is {?}, not {\*}.

As a test, I created a card with the name "this is a - 232 test \* 94823" which ended up adding a link to <https://blahblahblah.atlassian.net/browse/this> is a-

Then I changed the butler rule to look for a card with a name starting with "{\*}-{\*} {\* }" and created a card with the same name, and the link that got added to that one was <https://blahblahblah.atlassian.net/browse/this> is a-232 test \*

So yeah... can anyone explain how {?} actually works?


Answers:
author: Vongsawat
body: (preface that this is my own jank understanding through using Trello over the years)

My understanding is that, if there are multiple ways that a string would satisfy the pattern, {?} will always go for the version where it is shortest. Whereas {\*} will go for the longest. Resolving from first to last.

Hence if the string is Mon-Tue-Wed  
{\*}-{\*} will give "Mon-Tue" and "Wed"  
{?}-{\*} will give "Mon" and "Tue-Wed"

If there is only one way to satisfy the pattern, then they operate identically. so {\*}-{\*}-{\*} and {?}-{?}-{?} would output the same, provided the string has 2 dashes.

----

I am less sure about {\* }.. My understanding was that if there were multiple ways to resolve, it would always prefer to cut off at the first space. But after some testing, I find myself completely bamboozled, with certain strings matching {\*}-{\*} but not {\* }-{\*} depending on where I add spaces... so I threw up my hands ha


Tags: butler

wildcard
Calendar view for multiple workspaces?
Asked by Laura Frizzell:

Hello,

I am wondering what the best way to get a single calendar view for multiple workspaces is? I have the paid trello account.

Thank you so much!

Laura


Answers:
author: Mutya A
body: Hi Laura,

We have a [Workspace Calendar View](https://support.atlassian.com/trello/docs/workspace-calendar-view/) for all boards within a Workspace. We don't have a shared view among Workspaces.

What many businesses do---and what we would recommend---is to use a single workspace for your Premium subscription and to associate all of your boards with that workspace. Then, using the Collections feature, organize your boards into various groups.

The following articles should help with the transition:

* [Changing the team to which a board belongs](https://help.trello.com/article/752-changing-the-team-to-which-a-board-belongs)
* [Creating collections for Premium](https://help.trello.com/article/1004-creating-collections-for-business-class-teams)

If you have two or more different workspaces that share some of the same members, and you would like Premium for both or more workspaces, you will end up paying twice or more for the members who belong to these workspaces. Which is why we are suggesting that users consolidate their workspace by [merging them](https://support.atlassian.com/trello/docs/merging-workspaces/).

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.
Repeater Cards Not Working
Asked by R C:

Creating repeater cards and nothing is saving. I refresh and they don't show up at all. What's going on?


Answers:
author: Lara
body: Hi R C,

Thanks for reaching out!

This might be related to an open bug that we have: <https://jira.atlassian.com/browse/TRELLO-111>.

As of right now, I don't have an ETA on when this fix will be released, as it depends on various factors such as the team's backlog and the complexity of the bug itself. That being said, with the link I sent above, you should be able to watch this issue by clicking on **Start watching this issue**.

The current workaround is to use automation to create repeating cards instead: <https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Scheduled-repeating-cards>

We recommend that you transition your repeating cards to Trello Automation to leverage our best solution for card automation.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
?La versi?n premiun de trello me permitir? invitar a usuarios ilimitados?
Asked by Darianne Guanipa:

Actualmente tengo 31 peronas en mi versi?n original y pod?an visualizar o modificar cosas, hoy en d?a tengo un mensaje que debo limitarlo a 10 y pasarme a la versi?n premiun, me pueden aclarar si efectivamente me puedo quedar con la versi?n que tengo y solo invitar a personas como lectores al menos o para poder aumentar el cupo de personas si o si debo mejorar mi versi?n.


Answers:
author: Alisson Sartor
body: Hello, Darianne!  

Welcome to the community.  

Following May 20th, any boards within a Free Workspace will transition to read-only status if the user limit is exceeded. In your situation, you have 31 users, which is over the limit. You can maintain your free account by reducing the number of users to 10 or fewer, which will allow you to continue editing and adding new content. If not, your boards will become read-only and no new content can be added.

Alternatively, you can upgrade to a premium workspace, which allows you to retain all users and maintain full editing privileges.

For information about pricing options for upgrading, please visit: <https://trello.com/pricing>

Also, to understand all the changes that will occur with the free plan, you can refer to this link: <https://support.atlassian.com/trello/docs/workspace-user-limit/>

Best regards,

Alisson

Trello Team
Preciso remover uma conta que ? admin de um quadro, com uma conta de outro adm consigo remover?
Asked by Harri Veit Junior:

Tenho uma colaboradora que acabou de sair e ela era uma das administradoras do quadro, gostaria de saber se com outra conta de administrador eu consigo remov?-la?


Answers:
author: Alisson Sartor
body: Ol?, Harri!  

Bem vindo a comunidade.  

Caso esse quadro esteja na sua ?rea de trabalho voce consegue remover indo at? as permissoes da area de trabalho e membros, a partir de l? voce consegue remover a pessoa do quadro.  

Como existe a quest?o de privacidade e dados voce pode abrir tamb?m um ticket diretamente com o suporte em <https://trello.com/contact>, por l? o time pode te ajudar e voce pode fornecer mais detalhes caso n?o consiga remover com a solu??o acima.  

<br />

Atenciosamente  
Alisson  
Trello Support Team
Trello and Zapier - with breezyHR
Asked by Stacy Perlstein:

Hi all,

Please help Ive set up a zapier as per the below when I run the zap it picks up the people but nothing populates into the trello card checklist

HELP :)

![Screenshot 2024-04-22 at 13.24.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/319802i87584CD5CFB9CC77/image-size/large?v=v2&px=999 "Screenshot 2024-04-22 at 13.24.02.png")


Answers:
author: Antonio Panea Pastor
body: Hi [@Stacy Perlstein](/t5/user/viewprofilepage/user-id/5481321) ,

Toni from [Crmble Power-Up](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble) here. In the past, I encountered some difficulties when attempting this because I hadn't created the Checklist first in Zapier. Have you experimented with adding the step of Creating a Checklist initially and then utilizing the Checklist generated in the preceding step to add checklist items within it?

Hope it helps!

comments: author: Stacy Perlstein
body: Hey Antonio,

I do have a checklist already but good Ideas adding in as a step

Ill try that now


Tags: zapier
how to do prevent hidden tasks from appearing when I open up Trello every morning?
Asked by Cherie Patrick:

Every day we open Trello and all hidden tasks on all the cards are visible. We do not want to see them since we are finished with them. But also do not want to delete as we may need to reference later. We would like hidden tasks to stay hidden when Trello is opened. Is there a way to do this?


Answers:
author: Lara
body: Hi Cherie,

Thanks for reaching out!

Just to confirm, are you referring to hiding completed checklist items in checklists?

If so, can you please check if you've selected **Hide completed items** for each checklist?

![2024-04-30_15-56-50.png](https://community.atlassian.com/t5/image/serverpage/image-id/321231iDFB36F5877FB5E59/image-dimensions/466x159?v=v2 "2024-04-30_15-56-50.png")

Does the issue occur when you view the checklist on web browser, or does it happen only when you use the desktop/mobile app?

Lara  
The Trello Team

comments: author: Vinesh Gajjar
body: Hello, my team and I are having the same issue since the new update. We are using the mobile version on our iPhones. We keep selecting "hide completed" but it keeps appearing every time we open the app.


author: Lara
body: Hi Vinesh,

Can you please confirm you're on the latest version of the Trello app?

To do so, uninstall the app and reinstall it via the App Store.

If reinstalling doesn't help either, please let us know the OS and device version that you're currently using and we can pass this on to our team for further investigation.

Lara  
The Trello Team


author: Vinesh Gajjar
body: I'm using the most updated version. I don't want to uninstall the app because I have three other employees using it and I'm the administrator.  
This started happening two weeks ago once it updated. I only use the application on my iPhone.
Do I need Trello Enterprise to have SSO?
Asked by Mar?a Ferre?o:

I have 30 users in Trello.

I want yo configure SSO, via Atlassian Access.

Do I need to upgrade to the Enterprise Plan? Or is it possible with the Premium?

THANKS


Answers:
author: Lara
body: Hi Mar?a,

Thanks for reaching out!

You can definitely set up SSO via Atlassian Access, even if you have a Trello Premium subscription.

You can read more about that here: <https://support.atlassian.com/trello/docs/configuring-sso-for-your-enterprise/> (you don't need Trello Enterprise -- we'll be updating the URL soon!)

You can view Atlassian Access pricing here: <https://www.atlassian.com/software/access/pricing/>.

And find more information about Access here: <https://confluence.atlassian.com/cloud/apply-atlassian-access-policies-and-features-938859736.html>

If you have any questions, let us know and we'll be glad to help!

All the best,

Lara  
The Trello Team
error in trello add on for Gmail :There was an error creating your card - Error: idList is required.
Asked by Shrinivas Bhai:

Tell me stepwise how to solve error in trello add on for Gmail "There was an error creating your card - Error: idList is required."


Answers:
author: Lara
body: Hi Shrinivas,

Thanks for reaching out!

Could you please confirm that you've selected a list in the **List** dropdown?

If you have, please click on the 3 dots and then **Refresh** and see if that changes anything.

![2024-04-30_14-48-05.png](https://community.atlassian.com/t5/image/serverpage/image-id/321227i3EC250E4467FAB6A/image-dimensions/247x244?v=v2 "2024-04-30_14-48-05.png")

Let me know how that goes,

Lara  
The Trello Team