youngmon/atlassian-qna huggingface dataset:
Looking for a page plan to organize a magazine
Asked by Julika Zimmermann:

Hey,

I am looking for a Power-Up which allows me to arrange cards in a geographical pattern that I would then use as a page plan for the layout for a magazine.

Each card holds the information for the content incl. the size on the page: e. g. 1/2 or 1/3 page.

I would like to arrange these cards accordingly, for instance 3 cards with 1/3 pages each that go on one 1/1 page.

Right now we are doing the page plan in Excel but it is a lot of copy \& paste.

Thank you vermy much in advance!

Best

Julika


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Julika Zimmermann](/t5/user/viewprofilepage/user-id/5408695) are you able to illustrate an example of how you'd like to layout your cards? Like a rough drawing of how you'd ideally like it to look?   

You could potentially use labels or custom fields to tag cards with their size. Then use lists for each page. Sort of like this:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331988i0FE82AE8B246D0BF/image-dimensions/533x427?v=v2 "image.png")
the HOME tab shows highlights from all my boards. Does everyone see this?
Asked by Cici:

How do I stop highlights on the "Home" Tab from displaying my personal/private boards? I want to set up new boards for other members but afraid that every will see highlights from my personal board.

![Screenshot 2024-06-26 at 12.26.04?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331906iC3BEFB171AFBF4CF/image-size/large?v=v2&px=999 "Screenshot 2024-06-26 at 12.26.04?PM.png")


Answers:
author: Mutya A
body: Hi Cici!  

The [Highlights](https://support.atlassian.com/trello/docs/the-home-page/#Highlights) section of the [Home page](https://support.atlassian.com/trello/docs/the-home-page/) only displays activities to Workspaces and boards that you belong to. If they are not a member of your personal or [private](https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/#Private) boards, they won't get to see any activities from those boards.

As an alternative, you can also [create your own Workspace](https://support.atlassian.com/trello/docs/creating-a-new-workspace/) for your personal use, while having a separate Workspace for team-related information.

I hope this helps, but let us know if you have any questions!  
----------------  
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comments: author: Cici
body: Thanks


Tags: cloud

trello-cloud
PROBLEMAS CON TABLEROS COMPARTIDOS
Asked by AGUSTIN GROMA:

Buenos d?as, me han compartido un tablero y un espacio de trabajo y puedo verlo en chrome, pero ni los tableros ni el espacio de trabajo compartidos puedo verlos en la aplicaci?n de windows. Antes no he tenido ese problema, me esta sucediendo desde hace unos d?as.

Un saludo.


Answers:
author: Mutya A
body: > Translate:  
>
> PROBLEMS WITH SHARED BOARDS
>
> Good morning, a board and a workspace have been shared with me and I can see it in Chrome, but I cannot see the shared boards or workspace in the Windows application. I haven't had that problem before, it's been happening to me for a few days.
>
> All the best.

Hi Agustin,

Good morning! To confirm, are you using the [Trello Desktop App](https://support.atlassian.com/trello/docs/trello-desktop-apps/) on your Windows OS? If yes, could you please try if any of the below helps:

* Have you checked if you're logged in to the same account/email on both Chrome and Windows application?
* Have you tried going through our troubleshooting guide and gone through those steps (Restart device, reset local data and reinstall app): <https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Can't join a Trello board, "the link has been deactivated"
Asked by c:

Hello there,

I'm trying to join a Trello board and it's giving me the following error:

\`\`\`

Unfortunately, this link has been deactivated. Ask a board or Workspace member to create a new link.

\`\`\`

We've tried clearing the cache, a private window, deleting the link and creating a new one, and it's giving the same error.

Trello isn't interested in offering support, so we're on our own. Any help would be really appreciated.

Thank you!


Answers:
author: Mutya A
body: Hi there,

You can quickly test whether a shareable invite link is working or not - could you please ask the owner of the board to create a new shareable link by following the guide here: [https://help.trello.com/article/1024-invite-people-by-using-a-shareable-link](https://help.trello.com/article/1024-invite-people-by-using-a-shareable-link?)

Once they have created the link, could they send it to you and confirm whether it's working or not? Shareable links should work so long as the user is 1. An admin of the Board with invite permissions 2. The user doesn't revoke the shareable link or leave the Board themselves.

Alternatively, they can also invite you to the board by entering your email address. Here's how: <https://support.atlassian.com/trello/docs/adding-people-to-a-board/>

Some tips to troubleshoot if you're not receiving the invite emails: <https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails>  

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.

comments: author: c
body: Hello,

I say this respectfully but I'm not sure you read my post.

I've already followed that exact guide several times from an admin account. I've also tried inviting by email address.

I'm receiving invites from other places, just not this one particular board. The issue is ongoing.

Please get me in touch with someone, this really seems to be a bug or some issue with Atlassian.


author: c
body: Another issue, I can add the owner of the board to mine, he shows up immediately on the members list, but I can't add me or *anyone* to his board.


author: c
body: It's worth noting that I'm not receiving the invite emails either.
Trello and Slack Integration - attaching a conversation to a Trello card not working
Asked by Erica Rueschhoff:

We have taken every step to integrate Trello and Slack (added it to the Trello workspace and the Slack workspace, added the Slack power up to the boards, added the boards to the channels, followed the process for private boards, made the board not private, etc.) and we're still unable to attach a conversation to a card because after we add the card and click on Attach Conversation, we keep getting this error message:

*Sorry, looks like I ran into a problem attaching this Slack message to the card. Please make sure that you have permission to edit the card.*


Answers:
author: Mutya A
body: Hi Erica,

Looking at the end of the error you are getting:

```
...Please make sure that you have permission to edit the card.?
```

Can you please click **Share** from the top of that board and see if you are an [Observer](https://support.atlassian.com/trello/docs/adding-observers-to-boards).

![screenshot_TrelloInvitingObserver.png](https://community.atlassian.com/t5/image/serverpage/image-id/332292iA21514EFF7FD7720/image-dimensions/458x284?v=v2 "screenshot_TrelloInvitingObserver.png")

As **Observers** have limited permissions than a regular **Member** of the board, they cannot move or edit cards, upload card attachments, tick the box on a checklist item or change board settings.

To fix this you can ask the admin of the board to either make you a Member of the board, or ask them to do those tasks on your behalf. If this helps, this article might be helpful: [Will I be charged for Observers?](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/#Will-I-be-charged-for-observers)

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

integration

slack

trello-cloud
Cover and assigned user
Asked by charles_pylad:

I have noticed that I cannot add users (icons) to a card if I have a color cover. However, if I remove the cover, I can add user. Is it a bug or should it be like that?


Answers:
author: Brittany Joiner
body: [@charles_pylad](/t5/user/viewprofilepage/user-id/5529826) you can still assign users to the card, they just won't appear on the front of the card! This is intentional as the cover is meant for styling the card in a specific way to make it stand out and remove any "clutter".

But you can still see members when you open the card, and that card will show up if you add a filter for cards by that member, and it will also show up in other views like Table View with the member

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331873i8DB906C0917B25E5/image-size/large?v=v2&px=999 "image.png")

comments: author: charles_pylad
body: Thank you for the response. I think it's a shame that it can't be combined. I have the cards in different colors depending on how urgent the card's task is, and I would like to combine this with assigning responsible users.


Tags: cloud

trello-cloud
Is there a approval process to get approvals on projects and log them?
Asked by Tricia Schabel:

I am looking for a spot to request approvals on projects and log their changes. Is that something Trello provides?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Tricia Schabel](/t5/user/viewprofilepage/user-id/5529822) Yes, definitely! I'd recommend starting out by browsing the Trello template gallery to get some inspiration: <https://trello.com/templates/project-management>  

You can customize your workflow on the board to include an approval step. For example, adding a list for this step in the process, or a label.   

There are also approval power ups (some come at an additional cost) if you need more functionality: <https://trello.com/power-ups/search?q=approvals>  

<br />


Tags: cloud

trello-cloud
Switching site-admin when the site-admin no longer works here...
Asked by Paul Bradshaw:

Our Trello boards and workplaces were set up and managed by a member of staff who no longer works for the company - how do we go about switching the site-admin rights (and sorting billing, etc) without them? Appreciate any help!


Answers:
author: Gaurav Kataria
body: This article explains how to do it <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>


Tags: cloud

user-management
Accidently deleted a board - how do I get it back?
Asked by Nola Frost:

I deleted a board by mistake. How do I get it back? It may have been in a workspace I deleted. I didn't realize they were connected. Help!


Answers:
author: Nola Frost
body: Sorry - I think I figured it out - I can't seem to delete this post. Thanks anyway!

comments: author: Libbie Waddleton
body: Hi there, how did you get your board back?


author: Lena Yasienieva
body: Hi Libbie,

Most of the time, what might appear as a board being deleted is actually the board being closed. It's a common mix-up since deleting a board involves closing it first, followed by an additional step to delete it.

The board admin should be able to reopen the board using the following instructions:  
<https://support.atlassian.com/trello/docs/reopening-a-closed-board/>

In the event the board was indeed deleted and not closed, then it is permanent. There is no way to get it back.

I hope that helps! :)


Tags: cloud

trello-cloud
Pricing USD to GBP
Asked by Charity-Anne Ashby:

Hey,

On Tello, When billing to the UK, Is the bill a fix bill: $10 will always equal ?10 or will it fluctuate with the exchange rate?


Answers:
author: Brittany Joiner
body: [@Charity-Anne Ashby](/t5/user/viewprofilepage/user-id/5529610) im assuming it's fixed 10 pounds, but I'd probably need a UK user to confirm that for sure.

comments: author: Brittany Joiner
body: [@Charity-Anne Ashby](/t5/user/viewprofilepage/user-id/5529610) looks like its always billed in USD.

Feel free to accept this answer if it helped - that way folks who are looking for the same can see there is a solution in here!  


Tags: billing

cloud

trello-cloud

uk
There is an extra charge on the bill
Asked by ??:

Is there a problem with being overcharged on the bill?


Answers:
author: Melo
body: Hi [@??](/t5/user/viewprofilepage/user-id/5529583) Welcome to the community.

In cases of billing problems you should contact Atlassian support directly.

<https://support.atlassian.com/contact/#/>

Cheers,

Melo


Tags: cloud

trello-cloud
Integration: Jira Service Management Cloud in Opsgenie [create Issue]
Asked by Patrick Dworkowski-Falkenberg:

Hi,

we want to use the feature, to create a Jira ticket, when a phone call will appear in our Opsgenie. I found the option in the new Integration Jira Service Management Cloud, but the system is not creating a ticket on our Jira system after an alert was created. Does anyone has here experience, if there is a special configuration which we have to do?

![2022-02-24 14_48_28-Opsgenie - IT-Operations and 6 more pages - Work - Microsoft? Edge.png](/t5/image/serverpage/image-id/185207iBD818BEDF1EEEC51/image-size/large?v=v2&px=999 "2022-02-24 14_48_28-Opsgenie - IT-Operations and 6 more pages - Work - Microsoft? Edge.png")

In the log files, I see the following error:

*ExecutionStatus\[failed\] There is no entity relation even though action\[commentIssue\] requires it!*

Thanks for you help/ input


Answers:
author: Patrick Dworkowski-Falkenberg
body: The case was solved with the help of the support.

The label field is mandatory in the create screen.


Tags: jira-service-management-cloud
Difference between No-one and empty?
Asked by Stefan Draber:

Hi all,

I'm planning a schedule for a team which wants to receive alerts during business hours, but not during off-hours and weekends.

Does it make a difference whether I

1. only create a business-hours rotation restricted to 9am-5pm or
2. additionally to 1 create an off-hours rotation with the user "No-one" as only participant restricted to 5pm to 9am and weekends?

Or, in other words, do I have to assign unattended times to the user "No-one" for some reason or can I simply leave them empty?

Thanks and best regards,

Stefan


Answers:
author: Nick H
body: Hi [@Stefan Draber](/t5/user/viewprofilepage/user-id/4735559) ,

You can simply leave the after hours blank without having to fill them with the option of No-one, and realistically only need to configure a business hours rotation.

No-one helps sometimes in situations when users are on-call every other week, or something similar - so No-one can be used to fill the void.

comments: author: Stefan Draber
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) ,

perfect, thanks for your quick response.

Does No-one have any other technical function besides being that kind of a placeholder?


author: Nick H
body: "While adding an override, you can also specify **No-One** as the user option. In this case, nobody will be on-call for the selected rotations during the configured time range." <https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/>

\^ No-one can be added as an override for holidays or something like that when no users should be on-call.


author: Donny Gison
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) ,

This is helpful, I have an additional question, does the above mean no one will receive the notification alert but Opsgenie can still create the alert, from 5Pm for example.

We have a similar situation, we want to not notify people at a specific period but when their shift starts, say at 9Am the next day, we want them to check Opsgenie alerts and check if there are still open alerts. So they can action.


author: Stefan Draber
body: Hi [@Donny Gison](/t5/user/viewprofilepage/user-id/1165413)

the alert will be created, even if nobody is going to receive a notification. Alert creation and notfication are independent from each other.

If you want to be notified at the beginning of your shift, there is a feature called "Notification policies" in the Standard and Enterprise plans. You'll find it under Teams \> \[YourTeam\] \> Policies.

![Opsgenie.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/191355iF1864B2F75719678/image-size/large?v=v2&px=999 "Opsgenie.PNG")


author: Donny Gison
body: Thanks [@Stefan Draber](/t5/user/viewprofilepage/user-id/4722497)


Tags: schedule
Automation to close incidents in Opsgenie after agent closed Jira issue
Asked by snanan:

Hello, we currently integrated a Jira project with Opsgenie. So far the integrations works fine however we would like to do the following if possible:

* Automate incident closure once the associated Jira issue has been closed.
* Comment update to the Jira issue once an agent has acknowledged the associated Opsgenie incident.

Note we are using (Cloud) Jira Service Management.


Answers:
author: John M
body: Hi Snanan,

The Jira integrations interact with *alerts* in Opsgenie, rather than *incidents* , so there is not a way to automate incident closure via the integration. To answer your second question, since incidents are not 'acknowledged' there is no way to do this. However, the alerts that are *associated* with incidents can add a comment to the Jira issue, when acknowledged.

![jsm.png](https://community.atlassian.com/t5/image/serverpage/image-id/185108i6D369757DA973315/image-size/large?v=v2&px=999 "jsm.png")

comments: author: snanan
body: Thank you John!


Tags: automation

integration

jira
No "Next on-call member of a schedule" option in Escalation Policies
Asked by James Halpin:

I am attempting to set up OpsGenie with JSM for the first time. Currently, when a ticket (of particular conditions) is created in JSM, an alert is created in OpsGenie. Now, I created on-call rotations in the specified Team: Primary Dev, Secondary Dev, and PM. I want to set up escalation policies to notify the primary dev first, then the secondary dev if the primary dev does not ack the alert. However, when I configure the escalation policy, I do not see the "Next on-call member of a schedule" option under Edit \> Escalation Rules.

This option is defined in the documentation and walkthrough video, but I don't see it on my screen.

Documentation referenced:

1:17 on <https://www.youtube.com/watch?v=gMUl1KFEIVo>![escalation.jpg](/t5/image/serverpage/image-id/184909i54E304546464D94E/image-size/large?v=v2&px=999 "escalation.jpg")


Answers:
author: Nick H
body: Hi [@James Halpin](/t5/user/viewprofilepage/user-id/4255998) ,

Looks like your plan is restricted to the Notify Next On-call Users rule, which is outlined at the top of this page: <https://support.atlassian.com/opsgenie/docs/how-do-escalations-work-in-opsgenie/>

The workaround would be to break the primary and secondary into their own schedules, and have the escalation notify the on-call users of the primary schedule first, then the on-call users of the secondary schedule if no action is taken on the alert:

![prim1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/184916iE0F29C7B748AD711/image-size/large?v=v2&px=999 "prim1.jpg")![prim2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/184917iA05BA4A64E11742D/image-size/large?v=v2&px=999 "prim2.jpg")

If your primary schedule is configured, and the secondary schedule is similar, schedules can be easily cloned:

![prim3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/184918i8B5B5044060546AC/image-size/large?v=v2&px=999 "prim3.jpg")

Following the schedule being cloned / renamed, you can edit the cloned schedule's rotation, and rearrange the participant order:

![prim4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/184919iDA8BD192C4CEA634/image-size/large?v=v2&px=999 "prim4.jpg")

comments: author: James Halpin
body: Great, thanks for the help!

I was actually assuming I would *have* to do something like this; I just had the Primary and Secondary as two rotations on the same schedule. I will break them apart.
adding multiple people into a rotation
Asked by Weston Thompson:

I have a primary rotation...and one team member in it...I am not sure how to add a different person to the next week...and then next..etc....I have all members defined for on call roation...it keeps defaulting same person for each new week when I try and setup that week

Any advice appreciated


Answers:
author: Nick H
body: Hi [@Weston Thompson](/t5/user/viewprofilepage/user-id/4769330) ,

You should be able to add users as participants, and Opsgenie will automatically rotate the users depending on the Rotation type, then reset to the first participant after the last has completed their on-call shift:

![csced1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/184635iD072457C1E969577/image-size/large?v=v2&px=999 "csced1.jpg")

![csched2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/184636i5A93EBCAC0A7E97C/image-size/large?v=v2&px=999 "csched2.jpg")![csched3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/184637iA72673C42AE29351/image-size/large?v=v2&px=999 "csched3.jpg")
Nagios > OpsGenie priority mapping
Asked by Fredrik Lundhag:

Hi guys!

I have a custom field called _tier, which can have the state tier\[1-4\]. We would like this to map to P\[1-4\] in the nagios integration, but cannot figure out how this is done via opsgenie/oec/opsgenie-nagios/send2opsgenie. Maybe I can use it as a tag, but then I cant figure out how that is mapped in Nagios Integration in OpsGenie.

Can you help me?


Answers:
author: Ashish Shetty J
body: Hi Fredrik,

Thanks for reaching out! :)

As I understand you would like to map the values received from Nagios and map them to different priorities in Opsgenie. (Please correct me if I misunderstood the requirement)

Depending on which field contains the value in question, you should be able to achieve this by creating multiple create alert rules in the advanced integration section of Nagios integration.

For example, if you are sending the values as tags "tier-1", "tier-2"..... You should be able to set conditions on the filter to match the particular label and set priority accordingly (as shown in the example screenshot below)  
![Screenshot 2022-02-21 at 5.20.52 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/184522iA4AE3E67622A1830/image-size/large?v=v2&px=999 "Screenshot 2022-02-21 at 5.20.52 PM.png")![Screenshot 2022-02-21 at 5.29.29 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/184523iF91168CF4DA339BE/image-size/large?v=v2&px=999 "Screenshot 2022-02-21 at 5.29.29 PM.png")

Hope this helps!

Thanks,  
Ashish


Tags: nagios