youngmon/atlassian-qna huggingface dataset:
Template for managed services company.
Asked by ????????:

Hi,

I am working for a managed services company. We use Confluence for Documentation/"Knowledge base" purpose. I read confluence documentation about templates but it is not very clear how blank space template differ from Documentation template. I believe same page templates can be used in both spaces. The only one difference will be the overview page. Let me know if I am wrong.

I created by myself the following structure of pages:

Client 1

Active Directory

ADFS

Antivirus

Backup

DHCP

DNS

etc...

Client 2

Active Directory

ADFS

Antivirus

Backup

DHCP

DNS

etc...

........

Client N

Active Directory

ADFS

Antivirus

Backup

DHCP

DNS

etc...

I think it will be useful to create a "Managed Services" template with useful page templates or at least to provide an example of such Documentation/Knowledge base structure and not allow every confluence user to reinvent the wheel every time.

Thanks


Answers:
author: ????????
body: My main idea was to ask Atlassian to create space "Managed Services" blueprint. Same as they create blueprint for Documentation and Knowledge base.


author: James Dellow
body: The space blueprints can't be customised and the space content template just setups a consistent space overview (home) page when a new space is created.

Also consider that as Confluence doesn't allow duplicate page names in a space, you might want to consider creating a space per customer. Otherwise, you'll need to (for example) put the name of your client or some other unique reference into the page names.

e.g.

Client A

- Active Directory - Client A

- ADFS - Client A

etc

Client B

- Active Directory - Client B

- ADFS - Client B

etc

If you do allocate a space per client, a marketplace solution like Copy Space for Confluence [https://marketplace.atlassian.com/apps/1212099/copy-space-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1212099/copy-space-for-confluence?hosting=cloud&tab=overview) means you could create a space to use as a template.


Tags: cloud

confluence-cloud

documentation

knowledge-base

template
Team Space in Confluence
Asked by Gerri Shane:

Anyone know how to add a team member to a team space in Confluence?


Answers:
author: Karen Woodmansee
body: From your Confluence space, go to Space Settings and choose Permissions.

Click "Edit Permissions" under Individual Users, add the persons name and click "Add." Select the checkboxes for the permissions required and then click "Save All" at the bottom of the screen.

This won't add the person the original "Meet the Team" that Confluence creates when the space is first created but you can add them manually to the table.


Tags: confluence-server

server
Adding Users via API for Confluence 7.0.1
Asked by Jim Beard:

Hello,

I have been using the soap API to add/disabe/re-enable users in a confluence server install. After recent updates some of these API actions are failing, and I notice the soap API is deprecated. However the REST API for confluence server seems to lack user administration API calls. What should I be using to manage users via API in confluence server 7.0.1??

Thanks!


Answers:
author: DPKJ
body: [@Jim Beard](/t5/user/viewprofilepage/user-id/3701593)Welcome to the community!!

You are correct that API for \`User Admin\` actions are not available in Confluence Server. This issue is tracked here - <https://jira.atlassian.com/browse/CONFSERVER-56205>

But as per Atlassian sources, they are going to keep SOAP API's till all corresponding actions are fully implemented. So, I think you can use deprecated API's for some time. If these SOAP API's are not working correctly, you can contact Atlassian and log service request with them.

There are some plugins link 'Bob Swifts CLI Plugin' that you can use to perform Admin tasks remotely.


Tags: confluence-server

server
Roadmap Macro
Asked by Micheal Brees:

I was curious if there was a way to represent the current date in this? Like if I wanted to come look at the road map I'd have a quick view of where today is and where I SHOULD be in in each part of the project.


Answers:
author: Vero Rivas
body: Hi [@Micheal Brees](/t5/user/viewprofilepage/user-id/3696437)

Look at this posts, maybe can help you

<https://confluence.atlassian.com/doc/roadmap-planner-macro-704578202.html>

<https://support.atlassian.com/confluence-cloud/docs/insert-the-roadmap-planner-macro/>

Cheers


Tags: confluence-server

server
Embed video in Questions for Confluence Cloud answers?
Asked by Marie Kretlow:

I'm trying to find a way to embed a video in an answer using Questions for Confluence Cloud. Is this possible? I found a [thread from 2015](https://community.atlassian.com/t5/Confluence-questions/How-do-I-embed-a-Vimeo-or-YouTube-video-into-an-answer-using/qaq-p/337966) that seems to indicate it's possible, but I can't reproduce the behavior in my current instance of Confluence Cloud.


Answers:
author: Diego
body: Hello [@Marie Kretlow](/t5/user/viewprofilepage/user-id/3701531) !

As I understand, you need to embed a video within questions in Confluence. To be perfectly straightforward, I was unable to find documentation that either denies or confirms that this should work.

What I found was this excerpt from one of our documents:
> **Unsupported content**   
>
> If you're editing old questions or answers, you may notice some content displaying as **unsupported content**. This is due to editor upgrades, and only occurs while editing; that content will display normally when the question or answer is published. If you want to edit that content, we recommend copy-pasting it from the published question or answer.

Here is the link to the whole document:
> * ++**[\[Confluence Cloud\] Questions and answers](https://confluence.atlassian.com/questionscloud/questions-and-answers-738361789.html)**++

Since the Questions For Confluence uses a simplified version of the editor, there is a chance that some macros were once supported but now they do not work.

I was also unable to replicate the workflow described in the 2015 post. Let us hear from you, Marier.

Looking forward to your reply.

comments: author: Marie Kretlow
body: Thank you for the follow-up. We will just use a link to a video rather than embed.


Tags: cloud

confluence-cloud

questions-for-confluence
Standard browser shortcuts blocked by Confluence?
Asked by tdvanyo:

I'm running macOS 10.14.6 and no matter what browser I use (Firefox, Edge (Beta), Chrome, and Safari), Confluence pages seem to block the standard "open location" (?L) and "hide" (?H) keystrokes.

I've searched through the community pages and cannot find much that would be helpful.

With the same browser window open I can create a new tab (that keystroke seems to work) and from there I can use the ?L or ?H keystrokes.

If it's pilot error, I'm willing to learn my the error of my ways.


Answers:
author: Zak Laughton
body: Hi Tdvanyo!

I understand you're running into issues using keyboard shortcuts when focused on a browser window that has Confluence open. By default, ? + H is a Mac shortcut that should hide the active window ([Mac keyboard shortcuts](https://support.apple.com/en-us/HT201236)), and ? + L should put your cursor in the address bar (at least in [Chrome](https://support.google.com/chrome/answer/157179?hl=en) and [Firefox](https://support.mozilla.org/en-US/kb/keyboard-shortcuts-perform-firefox-tasks-quickly#w_navigation)). Let us know if you're trying to accomplish something different with these shortcuts.

I wasn't able to reproduce this behavior on Confluence server, which leads me to believe there may be something else going on here blocking the shortcuts.

Here are some ideas for testing and narrowing down the issue:

* You mentioned you cannot use the shortcuts on Confluence, but you can use them on a new tab. Are you able to use them on other websites?
* To rule out any third-party plugins: Does this issue still happen when Confluence is running in [Safe Mode](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html#Disablingandenablingapps-Disablingorenablingallapps(usingSafeMode))? (Note: this will require restarting Confluence, and is best to try in a test instance if possible)

comments: author: tdvanyo
body: Thanks, Zak. I have since discovered that it does seem to depend on some plugin of the specific confluence page I'm on. Operating in a corporate environment with on-premise servers, but there are other spaces where the shortcuts are working as expected.   

I've not had time to try to figure out which plugin may be doing it. To be honest, not sure how to figure out all the plugins that are enabled for different spaces.   

I think this Is as far as I can take it for now.


Tags: confluence-server

server
Why can't I insert a column macro into a section macro (in new editor)
Asked by Cliff Holden:

I insert a section macro successfully. I then try to insert a column macro. Unfortunately the column macro appears below the section macro. Why has this behavior changed???


Answers:
author: James Dellow
body: Assuming you are on Confluence Cloud, this is a bug - the old section and column macros aren't compatible with the new editor.

See <https://community.atlassian.com/t5/Confluence-articles/2019-All-Wrap-ped-Up-Like-a-Present/ba-p/1235288/page/6#M1088>
> As some of you may have noticed and pointed out the old macros started to reappear in the new editor recently - some of them worked and some of them didn't. The return of the old macros to the new editor via the macro browser was unintentional and came up as a bug in the system. We sincerely apologize if this raised any false hopes for anyone, as that was not our intention. We are going to need to turn them off once again since technically they aren't compatible or reliable in the new editor and are likely to break or cause issues if used. They also introduce duplication of macros in the editor. With that being said, the fact that we're turning them back off doesn't mean we're not listening, reading, and prioritizing all of your feedback - as some of them may come back either as they used to work or in new ways as we've done with other macros. Again, this was a bug and shouldn't have happened. We're sorry.


Tags: cloud

confluence-cloud
getNotificationManager deprecated
Asked by Jimmy Quinn:

getNotificationManager has been deprecated and is annotated as such in the java code but no alternative is offered. Is there an alternative or can the code that calls getNotificationManager be deleted?


Answers:
author: DPKJ
body: [@Jimmy Quinn](/t5/user/viewprofilepage/user-id/3656830) Welcome to the community!

Can you please add some more details, like where you are trying to access this interface, and in what class/interface method named 'getNotificationManger' has been deprecated.

comments: author: Jimmy Quinn
body: It is used in a few places but is defined within PageManager.java. Here at Fujitsu, we control the access to pages for creation, amendment and deletion. We use plugins to control page manipulation. I have searched all the Atlassian code and it is deprecated everywhere it is used.


author: DPKJ
body: Have you tried accessing it via ContainerManager (com.atlassian.spring.container.ContainerManager),

NotificationManager notificationManager = (NotificationManager) ContainerManager.getComponent("notificationManager");


author: Jimmy Quinn
body: I will try this.

Thank you very much.


Tags: confluence-server

server
No field content / Jira macro in Confluence / different languages
Asked by Bj?rn Eitmann:

Hi\*

Just the facts ...

Jira language: english

Confluence language: german

Jira macro in Confluence with a field named: Acceptance Points

User with language jira english/confluence englisch -\> everything ok

User with language jira english / confluence german -\> just the headline "Acceptance Points" with no content in following rows

Thanks for help!

Bj?rn


Answers:
author: Shannon S
body: Hello Bj?rn,

Thank you for contacting us about this. From my understanding, you're trying to use the Jira Issues Macro in Confluence to display some issues that use the field *Acceptance Points*. Is that right?

1. Could you tell me if the *Acceptance Points* field is a custom field in Jira?
2. What are the parameters you're using to display the issues with the Jira Issues Macro
3. Could you show me an example of how the macro is appearing? Does it appear that way in Preview mode and on the page?

Thank you for your help!

Regards,

Shannon


Tags: confluence-server

jira
Can't get single width section in new Editor
Asked by Mark Brunwin:

I have flagged this issue in the past - and there has been a flurry of activity on the Atlassian side after so many users complained at not being able to edit full width on pages using the new editor.

But I simply can't find a way to open up a single column section using the editor. when you select the 'Layouts' menu item It offers Two equal columns, two unequal columns, three columns or the Bin. Nothing else.

So my question is still... how do you ADD a single column section - which is what 99% of our content has today? Am I being thick here, because it was in the old editor (which we still use because of this issue)?![Screenshot 2020-01-09 at 15.17.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/78354iDF02A78C9E7B18B1/image-size/large?v=v2&px=999 "Screenshot 2020-01-09 at 15.17.55.png")


Answers:
author: Nic Brough -Adaptavist-
body: You're right, layouts do not do

* One column
* Repositioning by dragging above or below each other

And sections have gone, so I'm afraid, we have lost the (incredibly useful in my opinion) functions that sections provided. We can't do the most important things sections provided in the new editor.

You're not being thick, you're not missing anything, Layouts are downgraded sections.

You're right about the fuss, a lot of people have complained, and there's been some noise back from Atlassian. Not a lot of hope yet, but at least there was something.


Tags: cloud

confluence-cloud

editor

layout
Is there a way to sort labels in label dialog window alphabetically?
Asked by johan.dagberg:

I am giving a page alot of labels. And there are a lot of pages. The label dialog window is getting couded fast. Is there a way to sort the label editor window?

In the lable editor window to sort them alphabetically or am i stuck with the sorting that seems to be by amount used and when created.


Answers:
author: Ang?lica Luz
body: Hello Johan,

Thank you for reaching out to Atlassian Community!

Testing using the steps you mentioned, I added many labels on a page and also couldn't find the option or a workaround to sort the labels.

Based on your request, I created a feature request suggesting the implementation of this ability:

* [Ability to sort labels on dialog box](https://jira.atlassian.com/browse/CONFCLOUD-69081)

Please, click on vote and watch to receive updates about the feature.

Regards,  
Ang?lica


Tags: confluence-cloud
Is it possible to have multiple SAML SSO configurations?
Asked by Mike Connell:

We may have a use case for multiple organisations to access a particular instance of Confluence. If that's the case would is it possible to setup multiple SAML SSO configurations to each orgs Azure AD, or GSuite directories?

In addition, if required can we maintain Atlassian built-in accounts alongside these too?

Thanks


Answers:
author: Ed Letifov _TechTime - New Zealand_
body: It's a yes and no in the context of Atlassian Cloud.

When a user logs in into Cloud they enter their email first. Based on the domain of the email, an "organisation" is identified and that organisation's config in \*THEIR\* Atlassian Access will define if SAML will be attempted with whatever \*THEY\* have configured as the SAML provider. Effectively you are NOT in control and you do NOT configure SAML SSO to each org unless you own their domains.

Login with Google and Login with Microsoft present on Atlassian's login screen effectively shortcut this by attempting to rely on whatever session has already been established.


Tags: cloud

confluence-cloud

saml

sso
Confluence slows down drastically after implementation of iptables.
Asked by Vishal:

Hello Community,

I have enabled iptables on our confluence server but now confluence has slows down drastically.

As soon as, I drop iptables policies, confluence performance backs to normal but with iptables its miserable.

Has anyone else experienced such kind of issue ? And if there is any known issue or resolution to it, please help with it.

Thanks

Vishal


Answers:
author: Grigory Salnikov
body: Hi!

Here's a quick guide:

<https://confluence.atlassian.com/confkb/running-confluence-with-firewall-on-linux-693896826.html>

What rules have you added to iptables? Do they correspond to the ones in the article?

comments: author: Vishal
body: Hello Grigory,

I had configured specific ip's to take ssh, had allowed http \& https connection from all sources, had allowed our backup servers, allowed connection going out from confluence to return back \& connection to itself.

But missed 2 - Allowing the Confluence's port to be reached behind the firewall, which apparently seems to be quite important :)

Thanks a lot for the help, so far I can see the performance is as good as it is without iptables. I didnt have to reboot the server though.

Vishal


author: Grigory Salnikov
body: Hi [@Vishal](/t5/user/viewprofilepage/user-id/3505998)

I'm glad it worked out :)

I think it's enough to restart or reload the iptables service after new rules are added.

P.S. By the way, you might want to mark the answer as "accepted" so that people with the same or similar questions would find it easily.

Have a nice day!


Tags: confluence-server

server
NEW Users redirect to admin page
Asked by aviv_cohen:

Hi,

**++Non-admin NEW users++** that trying to access *Confluence* login page are redirected to the admin webpage (*/confluence/admin*)

I've tried the following:  

* Flush *Confluence User Properties*in the cache management
* Restart the instance (*Confluence*install as a service in our Cloud)
* Search significant changes in the *audit log*

Still - users are suffering from the issue I've mentioned and can't reach the login webpage to access *Confluence*

Pls. assist


Answers:
author: Peter Hamilton-Harding
body: Started experiencing this issue ourselves, 7.1 with postgres, standard installation without proxys.


author: Minh Tran
body: [@aviv_cohen](/t5/user/viewprofilepage/user-id/3624164) How do you install Confluence? Do you use Apache as a proxy standing in front of Confluence server?

comments: author: aviv_cohen
body: [@Minh Tran](/t5/user/viewprofilepage/user-id/732683) no. I have Nginx as a reverse proxy in my env


author: aviv_cohen
body: [@Minh Tran](/t5/user/viewprofilepage/user-id/732683) one more thing - users are managed in LDAP  
I don't know if might it obligate over the relevant group they're assigned to


author: aviv_cohen
body: [@Minh Tran](/t5/user/viewprofilepage/user-id/732683) Yes user in LDAP  
What the group has got to do with the topic ?


Tags: confluence-server

server
use custom script in confluence page
Asked by yapi_hew:

Hello,

I am new to confluence can anybody please help me.

can anybody tell me how is it possible to use Node.js in Confluence, because I want to do some custom script in confluence page.

if anybody have idea please help me.


Answers:
author: Nic Brough -Adaptavist-
body: I think this the same answer as I gave on your other question: <https://community.atlassian.com/t5/Confluence-questions/How-to-Use-API-in-Confluence/qaq-p/1265632>


Tags: cloud

confluence-cloud
How to Use API in Confluence
Asked by yapi_hew:

Hello,

I am new to confluence can anybody please help me.

I want to get data from API in Confluence page apply some filters in JavaScript I have use HTML Macro plugin can anybody help how I can use any API and do some codding inside confluence.


Answers:
author: Nic Brough -Adaptavist-
body: You'll want to use <https://developer.atlassian.com/cloud/confluence/rest/> for the API you'll be using, but <https://developer.atlassian.com/cloud/confluence/> is probably a better starting point as it's got pointers to getting started with developing for Confluence Cloud


Tags: cloud

confluence-cloud
Owner/Creator issues when migrating from external Confluence to internal
Asked by Kjell Ohlsson:

I'm fairly new to Confluence, so the question may be trivial. Sorry about that. The thing is that we have been using an external Confluence service (URL ending with "atlassian.net", perhaps that is "cloud hosting"?), but we now want to migrate over to an "internal one", meaning the URL ends with "astrazeneca.net". We have started to migrate, but discovered that all migrated information gets the user migrating it, as creator. Are there any tools that retains creator/owner during migration available? Like e.g. DocAve or SkySync do for Sharepoint?


Answers:
author: Shannon S
body: Hi Kjell,

Thank you for contacting us about this, and welcome to Atlassian Community!

Could you let me know the method you used to migrate your Cloud instance to Server? I don't think I encountered an issue like that before in a migration. Were all of your Cloud users migrated over to the Server instance?

Last thing - but for our reference, can you let me know what had you decide to migrate from Cloud to Server? I want to share that with the Cloud product team so they can understand reasons why teams require Server over Cloud.

Thank you!

Regards,

Shannon

comments: author: Kjell Ohlsson
body: Hi and thanks for quick response!

To be honest, I'm not altogether sure that our internal instance is a server one. Have to check that. Also, I have come to understand that we have an internal Confluence expert-team that will probably be better suited to help us. Thanks anyway!

BR  
Kjell


author: Shannon S
body: No problem at all, Kjell! If your internal Confluence team has any questions, you can also direct them here!

Take care,

Shannon


Tags: confluence-cloud
error on move page
Asked by ???:

Other pages can be moved, but toxic pages cannot be moved width drag \& drop.


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain what a "toxic" page is, and what errors you get when you try to move one?

comments: author: ???
body: On the screen, it seems to have moved to the bottom of another page, but if refresh the screen with an error, returned to the place before the move.


author: ???
body: Space  
A  
A1  
A2  
B  

Problems occur when you try to move B to A.  


author: ???
body: Error Msg : You cannot restrict pages in the target space. Remove the restriction before moving the page(translate from korean)  

Literally, the page is locked, so when I unlocked it, it moved normally :( I didn't know this feature was available.


Tags: cloud

confluence-cloud
Anchor doesn't show up after click "Insert"
Asked by Joseph Zheng:

On my page, I entered anchor name , and then click " Insert", but the anchor doesn't show up on the page.


Answers:
author: Minh Tran
body: [@Joseph Zheng](/t5/user/viewprofilepage/user-id/3664189) what version of Confluence are you using? Is there any error or exception that you acknowledge in your Confluence log?

comments: author: Joseph Zheng
body: [@Minh Tran](/t5/user/viewprofilepage/user-id/732683)

Confluence version is 6.7.1 . I don't find any error in logs from Support Tools.


Tags: confluence-server

server