youngmon/atlassian-qna huggingface dataset:
How do you delete checklist in android app
Asked by Tom Rayfox:

In the old version of the app there used to be a very clear delete button.

Now, I can hide the checklist, toggle completed items, or moves it... What about deleting it?

Here are the options I see:

![Screenshot_2024-07-18-20-41-09-42_d606f3539504e54a8147ab82278642ed.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336500iC354DE75DDEC23BB/image-size/large?v=v2&px=999 "Screenshot_2024-07-18-20-41-09-42_d606f3539504e54a8147ab82278642ed.jpg")


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: Welcome to the community [@Tom Rayfox](/t5/user/viewprofilepage/user-id/5547358),

To delete the checklist in the mobile app you have to tap on its name as if you wanted to rename it. Once you do this the checklist delete icon will appear to the right.

comments: author: Tom Rayfox
body: My saviour, thank you!


Tags: cloud

trello-cloud
Working with an international team, how can I make sure the calendar power up shows up in THEIR time
Asked by Mika:

Hi Trello!

I've made a board for our content marketing and added the calendar power up. I'm working with an international team so it's important that the card due dates show up in THEIR time zone (US), not my time zone (AUS).

Is the solution to just change MY time zone to THEIRS? Or is there a better workaround for this ?

Thanks!


Answers:
author: Brittany Joiner
body: [@Mika](/t5/user/viewprofilepage/user-id/5547400) I believe Trello should be showing them in their time zone, but can you have them check the profile they see in their user profiles here? <https://id.atlassian.com/manage-profile/account-preferences>

comments: author: Mika
body: Thanks Brittany, the problem is I need the cards to show up on "Monday" for both time zones, if that makes sense? I don't want the card to adjust, I need the card to stay stable.

Me (in Australia) planning the content that will go live in the US. I've planned the card for "Monday" and I want both myself and the US team to see that it's Monday.

How do I solve for this?


author: Brittany Joiner
body: [@Mika](/t5/user/viewprofilepage/user-id/5547400) hmm. could you make it later in the day on Monday your time, which would would then still be Monday in US?

Depending on if you need the due date functionalities (like reminders and calendar) stuff, then you could maybe use the start date field since its only a day and not a time?

Other than that, I think you would have to change your timezone. Trello is just saving a timestamp in UTC in rendering it in the timezone you've got selected, so I don't believe there's a way to say for a board to always render in the same time zone no matter who is viewing it.


author: Mika
body: That's such a smart idea about just making it later in the day!! Thank you! That'll work since we don't actually need the exact time, just the days right. Appreciate the quick feedback :)))


author: Brittany Joiner
body: [@Mika](/t5/user/viewprofilepage/user-id/5547400) you're so welcome! Glad i could help! Time zones are a mess ?

Feel free to accept this answer in case someone else has the same question- maybe that will work for them too!


author: Mika
body: Just accepted it and I edited the original answer for clarity to help future people :)


author: Brittany Joiner
body: [@Mika](/t5/user/viewprofilepage/user-id/5547400) you rock!! thank you! Happy trello-ing!


Tags: calendarpowerup

cloud

timezone

trello-cloud
Getting admin rights for trello board
Asked by Daniela Moirano:

Dear team,

unfortunately, all colleagues having admin rights for our trello board left the company and cannot access our board anymore. Is there a way of getting admin rights?

Thank you!


Answers:
author: Gaurav Kataria
body: You could copy or move the boards to a new workspace, if you are on the free plan. If you are on the paid plan, then you can easily assign a new admin. <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>
De-Activated Trello but Still Getting Charged
Asked by Baris Raday:

Hi All,

I have de-activated Trello but today I got charged 755 CAD. I am not using it at all and I would like to get a refund. How can I do that?


Answers:
author: Brittany Joiner
body: [@Baris Raday](/t5/user/viewprofilepage/user-id/5547160) you'll need to reach out to trello.com/contact and report a bug and then explain the situation. Let me know if you're unable to do that and I can click a button to escalate this to support

comments: author: Brittany Joiner
body: [@Baris Raday](/t5/user/viewprofilepage/user-id/5547160) were you able to reach out to trello support?


author: Baris Raday
body: Hi [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)

I was able to reach the support team and they resolved the issue thankfully. Thank you for your response, I really appreciate it.


Tags: cloud

trello-cloud
How to reactivate an account?
Asked by jkim:

Hello,

One of our board members' accounts was deactivated unexpectedly. I am the admin/owner for this board, and neither I nor the member deactivated the account; it appears to have deactivated on its own.

I followed the instructions on the Trello support page to reactivate the account, but the member's name is not listed under the "members" tab in the left side menu, even as deactivated.

We also tried resetting the password, but we keep receiving a message that the account is deactivated.

Please assist us with this issue.

Thank you.


Answers:
author: Nicolas Grossi
body: [@jkim](/t5/user/viewprofilepage/user-id/5545438) Cjeck this link: <https://community.atlassian.com/t5/Trello-questions/How-to-reactivate-user-in-Trello/qaq-p/1985137>

Nicolas


Tags: cloud

trello-cloud
Change field type
Asked by Paolo Pastorino:

Is it possible to change the field type of a custom field without deleting it and recreating a new one?


Answers:
author: Angela Stephens
body: You can't change the field's type (for example, making a single-select field into a multi-select field). To change a field's type, you must recreate the field using the desired type.

However, I believe this is a change we'd all love to see made available.
How to add a "done" issue as a delivery ticket?
Asked by Henri Ossi:

Jira Product Discovery allows the user to not just to "Create a delivery ticket" for an idea, but also to "Add a delivery ticket" and attach the idea to an existing Jira issue.

I was trying to backlink existing Jira issues to my ideas using "Search for an issue", but could not select issues with a "Resolution: Done" status, even when trying to enter the explicit issue key. The issues had to be returned to the kanban board so they could be selected from the drop-down menu.

![search-issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/220519i761AF06B03074370/image-dimensions/334x186?v=v2 "search-issue.png")

This seems like an arbitrary limitation and makes onboarding existing Jira projects to JPD a time-consuming task. Is there any workaround or fix to be expected?


Answers:
author: Tanguy Crusson
body: Hi [@Henri Ossi](/t5/user/viewprofilepage/user-id/4445552) - we've done it like that so each search is faster (otherwise you'd be in spinner hell every time).

There's a workaround: you can search the "done" issue you want to link from Jira, copy its URL, and paste it in the search box in the idea's "deliver" section in Jira Product Discovery, instead of searching. That works for done issues.

comments: author: Henri Ossi
body: That's good to hear. Have you considered allowing the user to just type in the exact issue key? I'm pretty sure this works in other parts of Jira, so it would make sense to keep the functionality consistent throughout the various drop-down menus.
Just to confirm...we can't change the Idea icon in JPD?
Asked by Jimi Wikman:

I was toying around with new icons and I realized that I could not find the Idea issue type anywhere to change it... Did I miss a setting somewhere or can't we change this icon yet?


Answers:
author: Tanguy Crusson
body: Hi [@Jimi Wikman](/t5/user/viewprofilepage/user-id/1186268) , that's correct, you can't change it currently.

comments: author: Jimi Wikman
body: Thank you [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) :)

Just wanted to get that confirmed :)
Info on "Simple Expression Language" for custom formulas?
Asked by Jan-Hendrik Spieth:

[JPD documentation](https://support.atlassian.com/jira-product-discovery/docs/jira-product-discovery-fields-reference/) states:
>
> #### **Write Your Own** {#toc-hId-176785085}
>
> *Write your own* allows you to use a simple expression language to write their own formula.

There seems to be no further info on that "simple expression language" in the documentation.

* Which functions are available? (tried normalize(...) - yields "Could not parse")
* Which operators? (mathematical operators are obviously possible)

Any info on that?

And what's on the roadmap, relating to the custom expressions?

Thanks a lot!


Answers:
author: Mar?a
body: Hello Jan,   
Thanks for reaching out. We've addressed this issue and [added a cheat sheet](https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/). I hope you find it useful.   
Thanks!

comments: author: Jan-Hendrik Spieth
body: Yep, that's what I was looking for, thanks [@Mar?a](/t5/user/viewprofilepage/user-id/510346) !

Are there any plans for adding more functions/operators, such as "normalize()"?
Jira Cloud App for Teams - How to Automate Jira Ticket Creation from Teams Channel Chat/Comment
Asked by Matt Arnold:

I'm interested in configuring MS Teams to automate the process of creating a Jira ticket from a Teams Channel chat/Comment (Teams \> Jira) using the Jira Cloud app for Teams but I'm unable to find documentation that covers this specific topic.

![jcimage.png](https://community.atlassian.com/t5/image/serverpage/image-id/218990iB6B634CEAE03A001/image-size/large?v=v2&px=999 "jcimage.png")

(I've found ample documentation covering how to configure the Jira Cloud app to create a submission form to manually create/push a ticket to Jira...but this is not what I'm looking for.)

**I'm looking for documentation that covers how to configure the Jira Cloud app to automatically create a Jira ticket from a chat/comment posted to a MS Teams channel.**

If this functionality does exist, please let me know where documentation that covers automated ticket creation from Teams can be accessed.

Thanks in advance.

Matt


Answers:
author: Richard Couture
body: <https://powerautomate.microsoft.com/en-us/connectors/details/shared_jira/jira/>


author: Parker Higgins
body: If you're looking to create an issue from any teams post just use Zapier.   

However, I don't think this concept is a good idea. Using the Jira Cloud App is a way to filter what gets created. You could end up with a bunch of issues that need to be cleaned up and merged. Resulting in you should have done it manually in the first place.
JIRA Forms Sharing
Asked by Sarvesh Arora:

I'm trying to embed the JIRA forms to confluence for task automation but somehow the sharing/copy option is not working for me.  

Can someone help me use JIRA forms and embed them onto the Confluence page?


Answers:
author: Erin Mihalik
body: This is the Jira Product Discovery group. You will need to post to the regular message boards.
Sharing a View through Confluence
Asked by Narelle Sartain:

Hi,

Just starting to trial this feature \& am wondering if there is a way to post a View in Confluence with filters applied?

I have a View in my Discovery project that has a range of Product Areas. I do not want to create a new view for each Product Area. From Confluence, I would like to insert the table/view for a specific Product Area, so I can just show a subset of all products. However, to do that - I have to apply the filter to the view first, which means that view is subject to change - multiple Product Teams may be using that view. I am expecting that all Squads will use the one Discovery project if we were to roll this out.

When using Roadmaps, I am able to paste a URL for a Roadmap with a filter applied, and the URL honours that. e.g. <https://testprojectname.atlassian.net/jira/software/projects/NS/boards/16/roadmap?label=Marketing> inserts a roadmap with that label applied.

For a View - it doesn't apply any filter in the URL, and so Confluence will always show the View from Jira. Inserting a Jira query/table into Confluence is not as good because it doesn't have the latest fields (Votes, Delivery Status).

Any ideas?

Thanks

Narelle


Answers:
author: Hermance NDounga
body: Hi Narelle,

Thank you for your feedback! Indeed, currently, filters are applied at the level of a view, and anyone filtering the view will filter it for everybody who has access to this view.

In your case, you would need to create multiple views and display each one on the relevant Confluence page.

Thanks for sharing your use case, it definitely adds weight to our current explorations around filtering. For the moment, we are working on improving the permissions to allow some users to filter or not the views, but improving the global filtering experience is definitely on our radar ;)

Cheers,

Hermance


author: Narelle Sartain
body: Seems like this is related to what is also being asked in [https://community.atlassian.com/t5/Jira-Product-Discovery/Views-configuration-why-saving-every-field-group-filter-edit-is/m-p/2152676#M403%3Futm_source=atlcomm\&utm_medium=email\&utm_campaign=immediate_general_discussion\&utm_content=topic](https://community.atlassian.com/t5/Jira-Product-Discovery/Views-configuration-why-saving-every-field-group-filter-edit-is/m-p/2152676#M403%3Futm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_discussion&utm_content=topic)
Jira Product management - Oops, something went wrong. Please reload the page.
Asked by Jonathan Buchwald:

Hi all,

I'm trying to use Jira Product management, and all the time, it shows me the screen below.

Every time I refresh the page, It shows me the same screen.

And I have no idea what to do.

Thanks

![Jira PDP.PNG](/t5/image/serverpage/image-id/218184i9F16E43B288DEEC2/image-size/large?v=v2&px=999 "Jira PDP.PNG")


Answers:
author: Dave Mathijs
body: Hi [@Jonathan Buchwald](/t5/user/viewprofilepage/user-id/5041683) welcome to the Atlassian Community!

I moved your question from Jira to Jira Product Discovery as it has its own section.


Tags: cloud

jira-software

jira-software-cloud
Archive ideas appearing in "Dashboard" statistics
Asked by Sam.Youssif:

Hello, its appears that archive ideas are appearing in "Dashboard" statistics - is there anyway to to exclude these from appearing in the dashboards?

Once the are deleted from archive then they're removed from statistics.


Answers:
author: Hermance NDounga
body: Hi Sam,

I've recorded a demo on how to remove archived ideas from the Dashboard by updating the filter used in the gadget - adding the following to your JQL queries:

```
"Idea archived[Dropdown]" is EMPTY
```

Watch the loom video :

[Remove archived issues from filters and Dashboards](https://www.loom.com/share/ce7c090260c94c0d8ed3fda2544cad5a)

Cheers,

Hermance

comments: author: Sam.Youssif
body: Many thanks [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)

Super!
BUG? Unable to remove columns?
Asked by James Durrant:

Per the demo you should be able to remove irrelevant columns, but I do not see the 3 dots just a number adding up the number of tickets, this leaves me able to still see in view the later and no field value columns?


Answers:
author: Jonathan Hau
body: I just tested this and it's working for me. I'm able to remove the columns using the 3 dots menu.

It's possible you may not be an admin/editor for the project which you're viewing. You should check with your project owner to see if they can grant you access to edit the project.

comments: author: James Durrant
body: aha that must be it, thanks
Jira Pop up window in excel
Asked by valentinxxxx:

Hello,

How do i remove the JIRA pop up window ?

its extremely frustrating.

![jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/215707i9BD22FA0D9D77A64/image-size/large?v=v2&px=999 "jira.png")


Answers:
author: Christian Happel
body: See here how to remove it:  
[Dissable Jira Excel Plugin (atlassian.com)](https://community.atlassian.com/t5/Jira-Software-questions/Dissable-Jira-Excel-Plugin/qaq-p/1811915)

comments: author: valentinxxxx
body: Thanks [@Christian Happel](/t5/user/viewprofilepage/user-id/4910998) but this ad-in has been installed by my pc admin, i cannot remove it via the described by you way, i need this ad-in removed from my profile, if you don't know how this can be done, i'd kindly ask for contacts for the respective ad-in support.


author: Christian Happel
body: I would assume you will need to ask your admin about that then.


author: gfbenedi
body: Another way around this is to save the file as an Excel 97-2003 document when you are sharing with those you do not want to see the pane and it also greys out the Jira Cloud option in the ribbon as well

![Jira Cloud.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/277534i3C1C04B7643C4F76/image-size/large?v=v2&px=999 "Jira Cloud.PNG")


author: Christian Happel
body: I don't think this question belongs into this group, but anyhow:

When exactly do you get annoyed when that sidecar opens?

For example, if I close it via the X and open a new empty spreadsheet it isn't opened by default.

It only opens when I open a sheet in an Excel file that has Jira data in it - which in my opinion is good, because then I can refresh the data right away, for example.

comments: author: valentinxxxx
body: It opens only for one specific spreadsheet, no matter how many times i close the window, it opens again as soon as i re-open the spreadsheet,

I am having this ad in since recently, never used it, not even logged in in my "jira cloud"

So all i'm trying to do is get rid of this window as i don't see any point in this window opening every single time, even if i had jira data.,

So please let me know of a solution of removing this side window, i'd be extremely grateful!
Insight impact customisation
Asked by Vincent Coval:

Hi, I love Jira Product Discovery but I wanted to know if there is a way to customise the insight impact notation.

Let me explain, when i'm doing the discovery, I will link all the insights, so far so good, that the basic use of JPD, so when the insight is relevant in a positive way, my impact will be high. But it happens also that you have an insight that go in the opposite direction, that tells you not to do it.

So basically, in the Insight impact formula, I would like to be able to have an addition on the good insight and a subtraction on the negative insight.

For the moment, the only think I can do is to put low impact on negative insight, but in the end, it is still added by the formula.


Answers:
author: Tanguy Crusson
body: Thanks [@Vincent Coval](/t5/user/viewprofilepage/user-id/3581728) that's a great suggestion. You can already do this today actually using a bit of configuration:

[Demo: good and bad insights](https://www.loom.com/share/06f1630038d540b695070c68f6a08f29)

Does that help?

comments: author: Vincent Coval
body: Yes perfect, that solve totally my need !

Thanks a lot !


author: Lars
body: Great idea. In my mind, it should be added to the baseline product.  
My follow-up question is: How can we get the "Impact score" to use the new "Delta Insight"?


author: Tanguy Crusson
body: What's "Delta insight" [@Lars](/t5/user/viewprofilepage/user-id/3761229) ? thanks


author: Lars
body: [@Tanguy Crusson](https://community.atlassian.com/t5/user/viewprofilepage/user-id/502312) - The problem to solve in my case is that I want to capture insights, also when they are negative. E.g. "This idea is only relevant for customers in this little segment".  
In your video you showed how to calculate this. I call that "Delta Insight"  

<br />

I want to take that to the next level - to make the "Impact score" use the "Delta Insight" instead of the current way of counting all insights as positives.
Update 'Project' Field to Reassign An Idea to Another Discovery Project
Asked by Troy Cope:

Hello,

Is there a way to 'edit' the Ideas 'Project' so that we can reassign an idea from one Product Management Discovery Project to another?

Quite often, ideas are created, but once the initial assessment is done, we realise that the idea would be suited best in another Product Management team etc.

I can't seem to find a way to edit an Idea, and reassign it.

Does anyone know if this can be done? If so, how?

Cheers,

Troy


Answers:
author: Hermance NDounga
body: Hello Troy,

Moving issues from a project to another isn't yet a feature in Jira Product Discovery, but there is two workaround to do from the search engine.

1. you search for the issue via the search bar, and click on the issue key. The issue view is a bit different from what you are used to, but using the three dots on the top right corner you are able to select "Move" and you can move it to another project

2. Still from the search screen, click the three dots on the top right corner, and then "bulk edit". It's useful if you want to move several issues in the same time to the same project.

![Move issues.png](https://community.atlassian.com/t5/image/serverpage/image-id/214959iEEE1734B0F83C5A5/image-size/large?v=v2&px=999 "Move issues.png")

Note that by moving issues between projects, insights are going to be lost as per [Known limitations of Jira Product Discovery beta](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Known-limitations-of-Jira-Product-Discovery-beta/ba-p/2069648) .

Cheers,

Hermance


author: Chris Timms
body: Hi [@Troy Cope](/t5/user/viewprofilepage/user-id/2528889) ,

You could either:

1. Set up a JQL filter to show you all ideas created in X days and use the Bulk Manage feature to Move selected issues to the desired project, or,
2. Create a new field to represent 'Project'  
   * Create an automation
   * When Project Field is updated
     * If X, create new idea in Project X, copy over existing fields, delete/archive original idea(link to new idea)
     * If X, create new idea in Project Y, copy over existing fields, delete/archive original idea(link to new idea)
     * etc

I think I'd prefer option 1 in your use case. A little more manual but you are able to maintain more of an audit trail than with 2.

comments: author: sureshr
body: Is it possible to present the same idea in 2 different Discovery project. Scenario is Common Common team and Individual product team where the common item is shown in Common Component Roadmap as well as in the Individual Product Roadmap?