youngmon/atlassian-qna huggingface dataset:
Pre-upgrade validation failed.
Asked by School District 52 IT Department:

I just tried to upgrade from version 6.15.10 to 7.0.1. The upgrade seemed to work as it completed but now when I try to get into Confluence I get the message: "Pre-upgrade validation failed. Check the Confluence application logs for more details. You'll need to fix these problems and restart Confluence before you can upgrade. Upgrade error message: Cannot update schema"

I checked the logs but see anything outstanding to indicate errors. I did get an error message trying to access confluence from a desktop:

"

java.lang.RuntimeException: javax.servlet.ServletException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getConfluenceResourceTags' in class com.atlassian.confluence.setup.velocity.VelocityFriendlyPageBuilderService threw exception com.google.common.util.concurrent.UncheckedExecutionException: java.lang.NullPointerException at /decorators/includes/header.vm\[line 92, column 24\]  
at com.opensymphony.sitemesh.webapp.decorator.BaseWebAppDecorator.render(BaseWebAppDecorator.java:37)

caused by: javax.servlet.ServletException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getConfluenceResourceTags' in class com.atlassian.confluence.setup.velocity.VelocityFriendlyPageBuilderService threw exception com.google.common.util.concurrent.UncheckedExecutionException: java.lang.NullPointerException at /decorators/includes/header.vm\[line 92, column 24\]  
at com.atlassian.confluence.util.profiling.ConfluenceSitemeshDecorator$ErrorSendingErrorHandlingStrategy.handleException(ConfluenceSitemeshDecorator.java:224)

caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getConfluenceResourceTags' in class com.atlassian.confluence.setup.velocity.VelocityFriendlyPageBuilderService threw exception com.google.common.util.concurrent.UncheckedExecutionException: java.lang.NullPointerException at /decorators/includes/header.vm\[line 92, column 24\]  
at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:342)

caused by: com.google.common.util.concurrent.UncheckedExecutionException: java.lang.NullPointerException  
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2050)

caused by: java.lang.NullPointerException  
at com.comalatech.confluence.adhoclists.condition.ConfluenceBuildNumberCondition.shouldDisplay(ConfluenceBuildNumberCondition.java:25)"

There's a lot more to the message (Stack Trace info) which I can provide if needed.


Answers:
author: Alexis Robert
body: Hi [@School District 52 IT Department](/t5/user/viewprofilepage/user-id/4532693)

the error "Upgrade error message: Cannot update schema" might be because the user that is configured to connect to your database does not have enough permissions to change the schema.   
I would check with your database administrator to try and grant more permissions to this user and try again.

Let me know if this helps,

--Alexis


Tags: confluence-server

server
Rollback to old editor
Asked by Jakub Kov??ik:

Hello, I would like to use the old editor in my spaces. I have seen here:

[Solved: Roll back to old editor? (atlassian.com)](https://community.atlassian.com/t5/Confluence-Cloud-questions/Roll-back-to-old-editor/qaq-p/1168182?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVkX2F0IjoxNjMwMDA2MTQzMDU0fQ%3D%3D)

[@Dario B](/t5/user/viewprofilepage/user-id/502402) say the following:

* ++If you are on a free plan++ you can **create a new thread** here in the community asking to have the old editor enabled for you and we will open a support request on your behalf.

So that is what I am doing. Can I please have the old editor? Please and thank you.


Answers:
author: Daniel Eads
body: Hi [@Jakub Kov??ik](/t5/user/viewprofilepage/user-id/4532612) , welcome to the Community!

The process to re-enable the Legacy Editor template does involve our support team. To that effect, I've created a support case on your behalf (as Free sites are ineligible to create support requests) and you should be receiving an email from our support system momentarily with the case details.

Cheers,  
Daniel \| Atlassian Support

comments: author: Jakub Kov??ik
body: Thanks Daniel, your response has been very quick. I'll make sure to accept your answer when the re-enabling happens. Cheers.


Tags: cloud

confluence-cloud
How to set up free Scroll PDF Exporter for a handful of users?
Asked by Colleen:

I am running a free trial of the Scroll PDF Exporter for Confluence that is currently accessible to all employees, but only a few actually need. Before the trial ends I'd like to set up free access for less than 10 people. How do I go about this? I need to create a separate Confluence instance to add those users to? Can anyone point me in the right direction for documentation because I can't seem to find any on how to do this?


Answers:
author: Mikael Sandberg
body: Most apps do not allow you to limit who can have access to them, and if they do you always have to get the same amount of licenses for your app as for your Confluence instance, so if you have 100 Confluence users you need to get 100 user license for your app. If you want to limit the access you would have to have a separate instance for Confluence.

comments: author: Colleen
body: I was told that if there are 10 or fewer people on an instance, using Scroll PDF, there is no charge which is much better than the $172.50 we're about to be charged with the free trial ends.

Sorry, I'm very new to Jira and Confluence... How do I create a separate Confluence instance? Can you point me in the direction of good documentation for this process? Also, if I create a new instance, will the users be able to apply Scroll PDF to content on the instance we have now, or they are totally separate?


author: Mikael Sandberg
body: Scroll PDF Exporter is not free, you pay a $5 flat rate per month for it if you have 10 users or less on your Confluence instance.

You create a new instance the same way you created your existing one, by signing up for for a [new site](https://www.atlassian.com/try/cloud/signup?bundle=confluence&edition=premium). And no, you will not be able to use Scroll PDF on both instances without having to pay for both, the instances will be separate.


Tags: cloud

confluence-cloud
Can you have multiple file attachments with different labels on 1 page?
Asked by Sandra Lawrence:

Hi - I am trying to create a folder-esque type of order on a page for a project. I want to save files and 'categorize' them into groups such as:

* contract
* vendor reporting
* deliverables

I used the attachment macro and set the label to coincide the the title as seen below.

When I go to drag-n-drop to a particular attachment area (say "Notes") - the file never goes in, and seems to disappear. I do not know how to fix the behavior (if I can).

Any suggestions or best practices to this dilemma? Thanks a bunch!!

![Screen Shot 2021-08-26 at 2.32.30 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/157728i3258C259664BA9AE/image-size/large?v=v2&px=999 "Screen Shot 2021-08-26 at 2.32.30 PM.png")


Answers:
author: Kishan Sharma
body: Hi [@Sandra Lawrence](/t5/user/viewprofilepage/user-id/4448641)   

Can you try creating three separate pages eg: Contract, Vendor reporting and deliverables and add attachments macro on each of them instead of having the macro's on a single page ? Then drag/drop files to each of them and see if that works for you!

comments: author: Sandra Lawrence
body: I could do that - my challenge is that I have over 30-45 projects that I would have a similar governance. This means that every project page would then have 3 supporting file structure pages. I would think this would be hard to keep track of (and how to show other team members/leaders with 4 pages to each project?


author: Kishan Sharma
body: In that case having a parent page with attachment macros, coming from different page titles does makes sense. I tried to replicate this and I am facing similar behaviour like yours i.e. if I drag and drop files those are not getting uploaded but if i click on "Browse for files" the files are uploaded, it seems like a bug and someone from Atlassian Team should be able to help.


author: Sandra Lawrence
body: how do I go forward to submit a possible bug like this to Atlassisan?


author: Kishan Sharma
body: Please raise a bug with [atlassian support via this link](https://support.atlassian.com/contact/)


Tags: cloud

confluence-cloud
Display all the pages where the dedicated page is mentioned on
Asked by kbouraoui:

In confluence, I have a Page A that mentions a Page B.  
Is it possible to display in Page B all the pages where this page is mentioned? Like the "Mentioned on" section in Jira tickets...

Thanks


Answers:
author: Manon Soubies-Camy
body: Hi [@kbouraoui](/t5/user/viewprofilepage/user-id/4167851),

You can see where a page has been mentioned in the page details: click on ??? \> Advanced details \> Page information:

![pages-details.png](https://community.atlassian.com/t5/image/serverpage/image-id/158695i8D56570B687C3E6E/image-dimensions/297x345?v=v2 "pages-details.png")

And then in the Incoming links section:

![incoming-links.png](https://community.atlassian.com/t5/image/serverpage/image-id/158696i2ADD9A428A46FA54/image-dimensions/431x289?v=v2 "incoming-links.png")

Hope this helps,

- Manon

comments: author: kbouraoui
body: Thanks [@Manon Soubies-Camy](/t5/user/viewprofilepage/user-id/1215212)!

Do you know if it's possible to add this section directly in the page?


author: dekaru
body: hi [@kbouraoui](/t5/user/viewprofilepage/user-id/4167851) ! Where you ever able to sort this out?


author: kbouraoui
body: No [@dekaru](/t5/user/viewprofilepage/user-id/2572077) ! With [@Manon Soubies-Camy](/t5/user/viewprofilepage/user-id/1215212) 's solution, I'm not able to have a dedicated section in the page...


Tags: cloud

confluence-cloud
Customer access to Confluence Knowledgebase...
Asked by Alice Pyle:

Hi there!

We just disabled Anonymous access to our Confluence pages but we still want our customers to be able to access the two product knowledgebases that we have set up. I've looked at a couple of articles but I can't seem to find the answer on how to accomplish this. Does anyone know what steps I need to accomplish this? Any help would be great!

\~Ali


Answers:
author: Mikael Sandberg
body: If you have configured your instance to be public you can give anonymous access to specific spaces. If you have made the space private you could use [Scroll viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview) to make your KBs available. Atlassian is also rolling out public links so you can make specific pages available to the public, but not sure if that is available on the Standard plan or not.


Tags: cloud

confluence-cloud
How to save versions of a Word document in Page History?
Asked by Simon Gough:

I want to use Confluence to keep older versions of procedural documents. However, when I upload the word document and edit it using Atlassian Companion app, the version history only saves the very latest version of the document. Is there a way I can keep several versions saved on the one page without having to create a new page for each one?


Answers:
author: Kishan Sharma
body: Hi [@Simon Gough](/t5/user/viewprofilepage/user-id/4532211) Welcome to Atlassian Community.

You can upload a new version of an attached file on confluence. Please refer [this link](https://confluence.atlassian.com/doc/manage-files-139415.html#ManageFiles-Uploadanewversionofanattachedfile) for more details.

If this works, please accept this answer so that you can help others having similar query.
Staging VM of Production - no longer showing home page
Asked by Devin Chandrika:

Hi All,

I am staging a VM to test update of Confluence to apply security fix.

[https://confluence.atlassian.com/doc/confluence-security-advisory-2021-08-25-1077906215.html?subid=1521578688\&jobid=105167225\&utm_campaign=Confluence+Server+and+Data+Center-advisory_august-2021_EML-11276\&utm_medium=email\&utm_source=alert-email](https://confluence.atlassian.com/doc/confluence-security-advisory-2021-08-25-1077906215.html?subid=1521578688&jobid=105167225&utm_campaign=Confluence+Server+and+Data+Center-advisory_august-2021_EML-11276&utm_medium=email&utm_source=alert-email)

I restored the last RP from this morning. I am able to log in on the test VM to localhost:8090, but I am not seeing my home page, I get a stripped down version. Similar to the page you get when you after initial install of Confluence.

Please let me know how I can get this page back. I have added screen shot to show the difference.

Home page after restore:

![Conf_Homepage_postrestore.jpg](/t5/image/serverpage/image-id/157680iEB3F1FBD4E2C8AFC/image-size/large?v=v2&px=999 "Conf_Homepage_postrestore.jpg")![Conf_Prod_Page.jpg](/t5/image/serverpage/image-id/157681i21B1125101579B84/image-size/large?v=v2&px=999 "Conf_Prod_Page.jpg")

Thank you

Devin


Answers:
author: Nic Brough -Adaptavist-
body: Your home page screenshot tells us that you are (were!) using a theme or theming plugin to produce a completely different layout.

You'll need to check that it is installed, loading ok, and properly configured in the restored system!


Tags: confluence-server

server
Tips on auditing & maintaining up-to-date details in a knowledge base?
Asked by Jenny Roselyn:

We use a confluence space to document details about our software in several different sections/ areas of our product. Wondering if anyone has tips on organizing and reviewing each section regularly to make sure it stays up to date? Are there any tools that make this quick and efficient quarterly?


Answers:
author: Mikael Sandberg
body: Hi [@Jenny Roselyn](/t5/user/viewprofilepage/user-id/4532200),

Welcome to Atlassian Community!

One option is to use apps to get a workflow in place for reviews and reminders when it is time to revisit them. I am using Comalatech's apps for this, [Comala document control](https://marketplace.atlassian.com/apps/1215729/comala-document-control?hosting=cloud&tab=overview) and [Comala publishing](https://marketplace.atlassian.com/apps/143/comala-publishing?hosting=cloud&tab=overview), but there are other apps on the Marketplace that can do this too. Comala document control has a workflow that allows you to set a expiration period and will send out a reminder when it is time to do a review.

comments: author: Jenny Roselyn
body: ? Thank you


author: James Conway
body: Thanks for the recommendation [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) !

[@Jenny Roselyn](/t5/user/viewprofilepage/user-id/4532200) if you require a custom workflow to manage your documentation lifecycle, you may want to consider [Comala Document Management](https://marketplace.atlassian.com/apps/142/comala-document-management/?tab=overview&hosting=cloud).

If you want to learn more about our apps, you can check out our [webinars](https://comalatech.com/comala-workflows-webinars/) or reach out to our friendly Customer Success team at <https://support.comalatech.com>

All the best

James  
Senior Product Manager


Tags: cloud

confluence-cloud
how to gain access to edit/create a page
Asked by Anoojen Uruthirakumar:

I am able to create/edit for a 1 out of 2 spaces i have access to. The restriction are taken off and I still cant edit.


Answers:
author: Nic Brough -Adaptavist-
body: What are the exact symptoms of "can not edit"? What is stopping you? Lack of the edit button, failure to submit, an angry penguin sitting on your keyboard?

Are you sure there are no restrictions on the page? Definitely no red padlock on it at all?


Tags: cloud

confluence-cloud
pre-upgrade pg_dump problem : peer authentication failed for...
Asked by D Mitchell:

I see a couple of people had similar issues. But the fix didn't seem to apply to mine. So I'll ask here:

I'm going to upgrade my Confluence from 7.4.4 to 7.13.0.

In the past, I've always taken a dump of postgres. However when I try it now, I get:

\[root@atlassian pgsql-9.6\]# pg_dump -U confluenceuser confluencedb -f confluence-08-26-21.sql  
pg_dump: \[archiver (db)\] connection to database "confluencedb" failed: FATAL: Peer authentication failed for user "confluenceuser"

Ownership looks correct:

postgres=# \\l

List of databases

Name \| Owner \| Encoding \| Collate \| Ctype \| Access privileges

--------------+----------------+----------+-------------+-------------+-----------------------

confluencedb \| confluenceuser \| UTF8 \| en_US.UTF-8 \| en_US.UTF-8 \|

Now, when I upgraded Confluence about a year ago, I do recall having to upgrade Postgres as well and I also had to fix the DB collation. But it has been running fine.

Why would my pg_dump not work anymore?

Or perhaps this step is no longer necessary


Answers:
author: Nic Brough -Adaptavist-
body: Peer authentication failed errors on a Postgresql database usually mean the pg_hba.conf file is restricting access.

This file is both excellently secure and a monumental pain in the \<whatever\> - it has good, secure, intentions and does what it says it should and does it well.

But the default of "totally secure" coupled with "you have to be a security expert to understand how I work because we've not provided you any tools to manage it usefully" is dreadful, and by far the main reason people hate Postgresql. It is my preferred (atlassian supported) database by a long-shot, but I still despise that horrendous design.

TLDR: you need to do something in your Postgres config to fix the access.

comments: author: D Mitchell
body: Thank you for that. However, I'm a little concerned that my atlassian host doesn't appear to use a pg_hba.conf

\[routeone@atlassian pgsql-9.6\]$ locate pg_hba.conf  
/usr/pgsql-9.3/share/pg_hba.conf.sample  
/usr/pgsql-9.6/share/pg_hba.conf.sample

Perhaps there is another control in place.


author: Nic Brough -Adaptavist-
body: I've only ever seen postgres security done with that file, but it being missing would explain it - the lines in that file tell postgres to let people connect to it. Without rules in that file letting you in, postgres will only let in the local admin user on that machine


author: D Mitchell
body: makes sense. thanks Nic!


Tags: confluence-server

server
How to display Labels in a column field?
Asked by Katheryn Madonia:

Hi, I'm creating a news feed using the Shared Links feature, which populates into a feed within my team's space. I have two questions:

- It appears I can only create one of these such feeds in my space. Is this true?

- Since my space covers four different "topics" of news content, I would like to add a column that shares the labels I've created for each topic, so that readers can quickly navigate to the topic of interest. I see the option to add a new column, but cannot figure out how to display the labels. Would love any advice the community can provide!

Thank you


Answers:
author: Jessica
body: Hello Katheryn,

Welcome to the Atlassian Community! Hope you are having a fantastic day so far!

The Shared Links, as well other templates like Meeting Notes for example, only allows the creation of one indexing page indeed.

For your use case, it is possible to add a new column on the page "Shared Links" where is the table with the titles, dates, and link for the pages by doing the following:

* Click on Edit page
* On the [page properties report macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-report-macro/), click on edit (pencil button)
* On the **Options** , click on **Show**
* On**Columns to show** enter the Column name you want, e.g.: Labels
* Save and Publish the page:  
  ![show_option.png](https://community.atlassian.com/t5/image/serverpage/image-id/158303i6B0DFC04BFD229DE/image-dimensions/191x313?v=v2 "show_option.png")  

This will allow you to add a new column on the page properties report, but to populate it, it would be needed to edit the existing pages created with the Shared Link, to have a column named Labels in our example, to make it work.  

Once you go to the existing page and add column Labels on the page properties, you would need to populate the label link, so it would show up on the report macro:

![example_pp.png](https://community.atlassian.com/t5/image/serverpage/image-id/158301i43425853495EDD4B/image-dimensions/300x148?v=v2 "example_pp.png")  

Another way would be just adding a [**Content by label macro**](https://support.atlassian.com/confluence-cloud/docs/insert-the-content-by-label-macro/) instead, on the **Shared Links** page.  
You can insert more than one Content by label if you want, adding the labels you want. :)  

It should look like the list below the columns:  

![Screen Shot 2021-08-31 at 11.06.03 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/158306iF14058EEFAB7D262/image-dimensions/565x245?v=v2 "Screen Shot 2021-08-31 at 11.06.03 AM.png")  

Hope that helps, Katheryn! If you need additional information or clarifications, please feel free to let me know!  

Cheers,  
Jessica


Tags: atl-gruland

cloud

confluence-cloud
I always get an error trying to edit large pages in our wiki, and other users don't.
Asked by Mark Scherer:

Error: Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing.

Google console details

ruxitagentjs_ICA27SVfgjqrtux_10207210127152629.js:254 Mixed Content: The page at '[https://wiki.vertafore.com/pages/createpage.action?spaceKey=TEM\&fromPageId=49459701\&src=quick-create](https://wiki.vertafore.com/pages/createpage.action?spaceKey=TEM&fromPageId=49459701&src=quick-create)' was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint '<http://wiki.vertafore.com/synchrony-proxy/heartbeat?_=1629989728916>'. This request has been blocked; the content must be served over HTTPS.

Failed to load resource: the server responded with a status of 403 ()


Answers:
author: Ben Radlinski
body: Did you ever figure this out? I have a very large document that is doing the same thing.


author: mvd81
body: +1, same problem.

Firefox and Chrome, Windows 10 pro

![something-went-wrong.png](https://community.atlassian.com/t5/image/serverpage/image-id/158426i45A7FA3F0DF9ADED/image-size/large?v=v2&px=999 "something-went-wrong.png")


Tags: confluence-server

server
invisible divider
Asked by Wim Matthijs:

Hi,

<br />

i like to use dividers to force my document to start a new section,  
however sometimes i would like to start a new section without the divider being visible.  
Is there a way of doing this? (forcing a new section of document)

Thanks

Wim


Answers:
author: Kishan Sharma
body: Hi [@Wim Matthijs](/t5/user/viewprofilepage/user-id/4486776) Welcome to Atlassian community.

You might be already aware of the horizontal line divider which you can find under the **Insert** menu.

For creating a section, you can use section macro instead. Please refer more details on [this link.](https://confluence.atlassian.com/doc/section-macro-51872531.html)


Tags: cloud

confluence-cloud