youngmon/atlassian-qna huggingface dataset:
SourceTree Windows 2.6.10.0 "Add Folder" Issues
Asked by Brian Bezanson:

**System**

* Microsoft Windows 10 Pro, Version 10.0.16299 Build 16299
* SourceTree Windows 2.6.10.0

**Issue - Steps**

* Run SourceTree
* Bring Up a New Tab
* Click on "Add Folder"
  * A folder named "New Folder" is created in the left-hand navigation bar
* Quit SourceTree
* Run SourceTree
* Bring Up a New Tab
  * See that the "New Folder" is missing, not shown.

**Questions/Comments**

1. Why isn't the folder created/remembered? Is this a known issue?
2. C: In the past, I have created 4 other folders that are still visible. I renamed two of those folders as a test and the renaming worked through restarts.
3. Can the Windows version of SourceTree be redesigned to match the Mac version -- which has a much better UI?
4. I don't see a way to reorder the folder list. It seems to be ordered by creation time of the folder. I can reorder repositories in any of the folder views by drag-n-drop. I would think that would be used to reorder folders too.

Thanks in advance for the help.

Brian


Answers:
author: Brian Bezanson
body: Thanks for the answers. My follow-up questions would be:

* When is version 3.0 coming? Is it in beta soon? Since this worked in previous versions under previous versions of Windows 10, one would hope that it would be a quick fit (regression issue?).
* Will folder re-ordering be possible in the future?
* The key feature of the Mac I like is the separate window displaying the repos I am working on. In Windows, I really waste a ton of time to click on the new tab and wonder if it is refreshing then or in the background. Our design has a lot of repos so the Mac version is much nicer, though most of us are stuck on Windows for development for now.

comments: author: minnsey
body: 3.0 is now being rolled out.  

You will be prompted soon to upgrade, alternatively you can run the installer directly  

<https://product-downloads.atlassian.com/software/sourcetree/windows/ga/ReleaseNotes_3.0.5.html>  
<https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.0.5.exe>  

We are looking again at the repository listings <https://community.atlassian.com/t5/Sourcetree-discussions/dev-team-Proposed-Sidebar-Replacement-for-Windows/td-p/802582>  

This will cover visibility and management of bookmarks


author: minnsey
body: Hi  

Firstly, yes we are aware of some issues with folder creation and naming. This should be improved in the upcoming 3.0 release

Secondly while we continue to evolve the UI on both platforms and aim to align for the main functional aspects we have no plans to being both apps 100% into line with each other, sorry.  

And no you can't re-order folders currently.


Tags: windows
Authentication failed - Request for an OAuth request_token was denied
Asked by giacomozanghi_untoldgames:

Hi,

today I can't get the OAuth authentication work.

The button 'Refresh OAuth token' seems it doesn't work any more. This is the link it points at:

http://localhost:34106/?state=authenticated\&error_description=These+requested+scopes+are+beyond+the+OAuth+client%27s+own+scopes%3A+repository%3Awrite+project+snippet+repository+issue+pullrequest+team+account+email\&error=invalid_scope

I got an error:

Authentication Failed

Unable to get secret

Unable to get user secret

Request for an OAuth request_token was denied

These requested scopes are beyond the OAuth client's own scopes:

repository:write project snippet repository issue pullrequest team account email

I can't also clone a repository on Bitbucket using Basic authentication, it fails with an invalid repos URL.

Any solution?

thank you,

Giacomo


Answers:
author: Ana Retamal
body: Hi Giacomo,

Looks like you've run into this bug [SRCTREEWIN-9250](https://jira.atlassian.com/browse/SRCTREEWIN-9250). Our developers are currently working on it, in the meantime you can use Basic authentication as a workaround.

You can also leave your comments or questions in the bug ticket or watch it to receive future updates.

Hope that helps!

Ana

comments: author: christianbohm
body: Hi! I have downloaded latest version: 3.3.8 and this problem is still there! There is now way I can install it! I have to go back to 2.6.10
Sourcetree does not ignore special files (eg. file[a].txt) properly in .gitignore
Asked by tmicevski:

I'm a new user of Git and my project has many files like "file\[a\].txt" that I want to ignore. Via the Sourcetree GUI I would ignore various files but then I would still see some seemingly-just-ignored files still as untracked in the GUI.

This really confused me, but luckily I tried another GUI (SmartGit) and managed to ignore these special files via their GUI.

Manually inspected the .gitignore file, I see that Sourcetree did not properly escape these special files properly, which is why they were showing up as untracked. Sourcetree- vs SmartGit-created .gitignore look like this (in DIFF style):

```
-subfolder/file[a].txt
+subfolder/file\[a\].txt
```

Notice the incorrect escaping of the square brackets. I assume this is a bug in Sourcetree that needs fixing?

PS. I'm using Sourcetree 2.6.10.0 on Win10 x64.


Answers:
author: minnsey
body: Hi  

Yes it looks like a bug, thanks for reporting.


Tags: bug

git
Can't login to sourcetree with atlassian login
Asked by Jun Park:

Hi,

Upon trying to login to my atlassian account during installation of Sourcetree, I get this error:  

Oops, you've made a malformed request. - Atlassian account

Oops, you've made a malformed request. {#toc-hId-1824793766}
------------------------------------------------------------

Often, clearing your browsers cache and restarting your browser will solve this problem.  
If that doesn't work, please [contact support](https://support.atlassian.com/)

I know that my password is correct as I can login on the website. This is preventing the completion of SourceTree installation on my computer.

I've tried clearing cache on both IE and Chrome with no success. I still get the same error.


Answers:
author: Ana Retamal
body: Hi Jun, welcome to the Community :)

Can you confirm if your IE is updated to the latest version? Otherwise, it can create trouble during the authentication step.

If you're still unable to log in after trying that, please let us know which Sourcetree version are you using so we can continue helping you.

Best regards!

Ana

comments: author: Jun Park
body: Hi Ana,

Yes, I am currently running IE 11 version 11.2485.14393.0 on a Windows Server 2016 Standard virtual machine.

Sourcetree version 2.6.10.
Submodule with different user fails to clone/push with Sourcetree
Asked by Nagaraj Subas Chandrabose:

We have few submodules configured in the main bitbucket cloud repository of our project. We would like configure those submodules to get cloned automatically when the main repository is cloned.

The submodule Source path / URL is configured as

https://userA@bitbucket.org/xxxxxxxxx/module.git

When userA tries to download this submodule, no issues found.

But when userB clones the main repository and submodule. The submodule cloning fails.

While cloning the submodule SourceTree prompts userB to authenticate the Atlassian account via userA.

Right now, to clone these submodules in userB's machine, we change the username(userA to userB) in the URL path every time,

https://userB@bitbucket.org/xxxxxxxxx/module.git

Question:

How to configure the submodules generically so that it can be cloned without changing the username in the URL path?


Answers:
author: Anil Joseph
body: The https clone is associated with userid. So the username has to be changed when using https.

Use the command as "git clone git@bitbucket.org:xxxxxxxxx/module.git" to clone in gitBash. The command will not have userid associated with it. So it can be used independent of users. gitBash need installed, set up ssh key, and authenticated with password. All of these are one time activity. Once done, user will have access to all modules and can clone any module.

comments: author: Anil Joseph
body: So using gitBash will be the short answer to your issue.


author: Nagaraj Subas Chandrabose
body: Thanks Anil


Tags: bitbucket-cloud
How do I get past this Merge error?
Asked by Darin Gurney:

![Screen Shot 2018-09-18 at 1.22.45 PM.png](/t5/image/serverpage/image-id/32641i60BDCCEFC90BDB66/image-size/large?v=v2&px=999 "Screen Shot 2018-09-18 at 1.22.45 PM.png") After committing, I tried to Finish the Feature and get the above 2 errors every time. Where do I configure the device?

I've looked through your forum and can't seem to find anything similar. This is SourceTree v2.7.6 (177) on a Mac 10.11 machine.

Thanks!


Answers:
author: Manju
body: Are you using OAuth for GitHub? Or is this using basic authentication for the account?

comments: author: Darin Gurney
body: Yes, OAuth for GitHub.

It seems that if I run through the steps manually, it works, but I still can't get the Git Flow to finish it.


author: Darin Gurney
body: What can I try to get past this error?


author: Manju
body: We are aware of an issue which affects only gitflow because gitflow looks for password and we are using token here which aren't getting parsed as expected. We are working on a fix for this for an upcoming release and appreciate your patience.

Thanks!


author: Darin Gurney
body: Thank you for the reply and for putting this into your queue.

I'll try to see if I can reconfigure my system to use a Password instead of a Token maybe.

Do you have a process for notifying me when this is resolved?


author: Manju
body: Yes, we will have you tagged here in this same post when this gets resolved.


Tags: mac
Can't start SourceTree or installer because of .NET version message
Asked by Ben Brown:

Today I suddenly can't open SourceTree -- it says I need .NET version 4.7.1 installed and offers to take me to the download page. If I go to the download page, it's for version 4.7.2, which Windows 10 says I already have installed (or later). I also specifically downloaded the 4.7.1 installer, but since you can't downgrade .NET, that doesn't work either. So then I downloaded the SourceTree installer and tried running that but it gave me the same .NET version error as running the application itself. Also tried uninstalling SourceTree (which also gave the .NET errors but did uninstall), and then tried running the installer again but to no avail. Any ideas?


Answers:
author: minnsey
body: Hi   

I'm assuming you are running an Insider Preview of Windows? If so there is a bug in one of the recent releases, it has been fixed in a newer release  

see <https://blogs.windows.com/windowsexperience/2018/09/11/announcing-windows-10-insider-preview-build-17758/>
Why doesn't SourceTree work with Bitbucket?
Asked by Mike Branch:

SourceTree for Windows v2.6.10.0 and Bitbucket Cloud.

You'd think this would be drop-dead easy, but it's not. I have failed at my second attempt to install SourceTree and connect it to Bitbucket. This all worked fine before I had to re-install Windows 10, now I'm dead in the water with clients demanding help with their projects. Thanks, Atlassian!

I finally managed to get ST to show my remote repos, so obviously I'm authenticated, but when I try to clone one it asks me to log in to BB ++again++. My Atlassian login doesn't work (even though I can log into the BB website with it), my old BB login doesn't work (I thought this login went away when we painfully migrated to Atlassian accounts), and a BB app password doesn't work. It just says the password is not valid.

I should be able to clone a repo with a couple of mouse clicks. Instead, I've been messing around with this for the past hour. What's the deal?


Answers:
author: Ana Retamal
body: Hi Mike, your Atlassian account and Bitbucket Cloud accounts share the same credentials, so if you're using the right ones and can confirm that they work when logging in using the browser, that shouldn't be the problem.

To help us troubleshoot this issue for you, we'll need more info?:

1. How are you trying to clone? Are you using HTTPS or SSH?
2. Do you get an error message? Do you get a pop up asking for credentials? Can you send a screenshot?
3. Have you tried cloning using the command line, do you get any errors?

Let us know!

Ana

comments: author: Mike Branch
body: HTTPS. No errors, just keeps asking me to log in or says my credentials aren't valid (even though I can log in through the browser and SourceTree can see the list of repos).

I am just using git from the command line for now - no time to mess around with SourceTree.


Tags: bitbucket

bitbucket-cloud

cloud

windows
Sourcetree does not ignore one specific file which is in the .gitignore
Asked by kryksyh k:

I have problem with Sourcetree keep showing one specific file in the Working Directory changes, while all other GUIs and git itself are ignoring this file.

This file is not added to the index, and is showing in Sourcetree as "Not tracked".


Answers:
author: minnsey
body: Hi  

Does you file listing in Sourcetree use the *Pending* option? If so this should effectively show the same information as the *git status* command?  

If you run *git status* from the command line does it show a different list of files to Sourcetree?


Tags: git-ignore
What is the most stable version of SourceTree for Windows 8.1 ?
Asked by ThulithaTS:

I am using win 8.1. Version 2.4.8.0 of SourceTree continues to crash during work. So what version of SourceTree would be the most stable version for Windows 8.1 ?


Answers:
author: Nic Brough -Adaptavist-
body: The current version is the "most stable".
Error when attempting to add account to Sourcetree
Asked by Steve Macleod:

We are getting the following error when attempting to add a Sourcetree account.

We are using Okta Atlassian Cloud for MFA.

![error1.png](/t5/image/serverpage/image-id/32510i76E7E913394DE02E/image-size/large?v=v2&px=999 "error1.png")


Answers:
author: Ana Retamal
body: Hi Steven!

Looks like you've run into this bug [SRCTREEWIN-9250](https://jira.atlassian.com/browse/SRCTREEWIN-9250). Our developers are currently working on it, in the meantime you can use Basic authentication as a workaround.

You can also leave your comments or questions in the bug ticket or watch it to receive future updates.

Hope that helps!

Ana
How to create OAuth authentication for SourceTree
Asked by gargniti:

My company has bitbucket cloud account and already have repositories. I need to check remote repositories through sourcetree. I am trying to add oAuth account but not successfully.

1) what would be the call back URL

2) what are the steps to create oAuth


Answers:
author: Ana Retamal
body: Hi Nitin, did you get any error?

You might be running into this bug [SRCTREEWIN-9250](https://jira.atlassian.com/browse/SRCTREEWIN-9250). Our developers are currently working on it, in the meantime you can use Basic authentication as a workaround.

You can also leave your comments or questions in the bug ticket or watch it to receive future updates.

If this is not your case, please let us know so we can continue helping you.

Kind regards,

Ana

comments: author: gargniti
body: Thanks Ana, I had found this on support group and tried with basic authentication but able to do pull only , not push. I have created app password. And Also every time I tried to pull or push from repository. It's asked for password repeatedly. I am not sure what's exactly happening. When I pushed the changes ,just popup bitbucket login screen as below , If I used my bitbucket login . it's successful

![bitbucketlogin.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32794i40755C8530E45491/image-size/large?v=v2&px=999 "bitbucketlogin.PNG")

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks push -v --tags origin master:master  
Pushing to https://gargniti@bitbucket.org/gargniti/test_nitin.git  
To <https://bitbucket.org/gargniti/test_nitin.git>  
= \[up to date\] master -\> master  
updating local tracking ref 'refs/remotes/origin/master'  
Everything up-to-date

Completed successfully.

But I am not able to see files uploaded to master repository

Thanks,


Tags: bitbucket

bitbucket-cloud

cloud
I can't connect to Github from Sourcetree
Asked by Darin Gurney:

When I try to connect to GitHub, the "Authorize Atlasssian" button is not clickable. I've tried searching through the Forum of issues and only found one that seems similar, but the post there is unanswered. I've already logged in to GitHub previous to this screen by entering my name and password. What else would cause the button to be dimmed out?

![Screen Shot 2018-09-17 at 1.44.38 PM.png](/t5/image/serverpage/image-id/32480i2082DA12DA034764/image-size/large?v=v2&px=999 "Screen Shot 2018-09-17 at 1.44.38 PM.png")


Answers:
author: Darin Gurney
body: Thank you for the reply. Uninstalling Sourcetree and reinstalling got me past this error. Yay! I don't know what happened.


author: Manju
body: As I mentioned in the other thread as well, you can try revoking access to Sourcetree if its already preset in your GitHub profile or restarting your Mac. You could also check if there is any other web app that is using the given port (i.e, 34106) on you Mac. If that is the case, try stopping that process and try again. If that works, please let us know and we can consider changing that port.
Sourcetree hangs on focus
Asked by Jay:

Hello.

Sourcetree seems to hang whenever I focus on it. I have restarted my PC multiple times since this begun; I have also reinstalled Sourcetree once. Whenever I focus on Sourcetree, it'll start "Not responding" for 5-15 seconds; then it works fine until I lose focus and try to refocus again.

I *think* it may have started when I upgraded my version of Sourcetree to 2.6.10.0.

Could anyone advise me as to how I should proceed with resolving this problem?

Thanks.


Answers:
author: rrbutler4
body: Not a good answer - but it works for a while:

Reinstall 2.6.10

No lost data and starts up, and works for a few days.

comments: author: Jay
body: As mentioned above, I have reinstalled Sourcetree once. That did not resolve my issue; not even temporarily.


Tags: bitbucket

bitbucket-server

error

server
Repository setup question
Asked by Raechel Padua:

Is it possible to have a clone of a clone of a repository?

For example,

GitLab repo \>*(cloned to)* \> Local shared folder \>*(cloned to)*\> local working folder

whereas the "local working folder" is where the user can make changes, which are then pushed to the "Local shared folder". Then, once enough changes are made, the "local shared folder" is pushed into the "GitLab repo"?


Answers:
author: Manju
body: May be you want two separate remotes where one can act as your local shared repo.

You should setup two different remotes and have one of it shared with everyone and the second restricted for only those needed to push everything from remote A to remote B.

Here is a nice article on working with multiple remotes - <https://mmikowski.github.io/git-cross-origin/>

Here's official git documentation - <https://git-scm.com/book/en/v2/Git-Basics-Working-with-Remotes>

You can set this up in Sourcetree using settings -\> remotes in each repo.

comments: author: Raechel Padua
body: Hello, thank you for replying.

So, the local master repository would still need a remote, right? In order for users to be able to push and pull off of it?


Tags: git
How to enter MFA token for AWS CodeCommit in SourceTree on macOS?
Asked by matthias2:

How do we enter the MFA (multi-factor authentication) token for AWS CodeCommit in SourceTree on macOS?


Answers:
author: Manju
body: Sourcetree does not officially support AWS CodeCommit as a hosted service yet. However, you can use Sourcetree to manage your repositories using SSH. If you feel this is a feature that you would like to see in Sourcetree, please submit a feature request on our [public issue tracker](http://jira.atlassian.com/browse/SRCTREE).

comments: author: matthias2
body: Thanks for clarifying. I have opened [https://jira.atlassian.com/browse/SRCTREE-6107.](https://jira.atlassian.com/browse/SRCTREE-6107.?)


Tags: aws

authentication
Gitlab sign in Just crashes
Asked by Matthew Cross:

Not sure where to post this. Just downloaded the public beta 3.0, and any attempt to use GitLab just seems to make it crash. I try to add an account, then choose gitlab, tried both https and ssh (I have an ssh key in my account on gitlab) and as soon as I type in my username and password it crashes the program.


Answers:
author: Manju
body: Could you please file a ticket on our [public issue tracker](http://jira.atlassian.com/browse/SRCTREE) with information such as version, OS, crash logs and relevant steps?

comments: author: Matthew Cross
body: I've done that, but it's pretty basic. Just try to associate a gitlab account. After entering your username and password sourcetree crashes 100% of the time.


author: Daniel Skowro?ski
body: +1 the same here


author: Manju
body: We have identified the fix and will have an update soon. Thanks for your patience in the meanwhile!


author: JakobTischler
body: Using v3.1.2 I still get the crash when trying to add a Gitlab account. When I enter anything in the Windows Security modal that pops up after clicking "Refresh Personal Access Token" and click "OK" (doesn't matter if I leave anything empty or not), Sourcetree crashes.

Note: I already have another Gitlab account active in Sourcetree.

*Edit (log added)*

Here's the log: <https://gist.githubusercontent.com/JakobTischler/502847e03399dadbc5cbd940be2fa8aa/raw/fe04eae2d3f583d605d5beaadabdf61c08e78dde/Sourcetree%2520Gitlab%2520Crash.log>
Sourcetree + Github build status?
Asked by John Wickerson:

Hi, I use Travis-CI integrated into a repo hosted on Github. I use Sourcetree as my Git application on my Mac. I've just seen that "build status" has been added as a new feature to Sourcetree. Can I benefit from this using my existing workflow, or do I have to switch to Bitbucket? Thanks!


Answers:
author: Manju
body: Sourcetree supports build status for repositories that have pipelines enabled in Bitbucket. You can definitely switch to Bitbucket and get the most of this feature. If you feel its important, you can also submit a ticket on our[public issue tracker](http://jira.atlassian.com/browse/SRCTREE) to extend this to outside Bitbucket for the product team to consider.


Tags: github
Set SourceTree in Spanish on Windows 10
Asked by Isidro Mart?nez:

i want set SourceTree on Spanish. I?m using Windows 10. In the dropdown does?not appear the spanish language. ![Screenshot_2.png](/t5/image/serverpage/image-id/32368i5EFA6C2DE21924F1/image-size/large?v=v2&px=999 "Screenshot_2.png")it is supported on Windows?


Answers:
author: Ana Retamal
body: Hi Isidro, welcome to the Community!

Currently, Sourcetree for Windows doesn't provide Spanish. The supported language for Sourcetree is English, but thanks to our collaborators we are getting it translated into many different languages. If you'd like to help with the Spanish translation, you're more than welcome to join us in the Transifex project! You can find more info at [Help translate Sourcetree for Windows](https://blog.sourcetreeapp.com/2013/12/09/help-translate-sourcetree-for-windows/).

Let us know if you have any questions :)

Kind regards,

Ana

comments: author: AParraga21
body: Hello, I see that this thread is from several years ago, but when accessing the link to help translate the texts into Spanish, it indicates that it is 100% translated. How can this language be added to the application?  
By the way, the software is updated to the latest version

![captura-sourcetree.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336619i7E207390037B0619/image-size/large?v=v2&px=999 "captura-sourcetree.jpg")

![captura-sourcetree-config.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336620i6831F1DF0DB2C127/image-size/large?v=v2&px=999 "captura-sourcetree-config.jpg")

![sourcetree-updates.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336621i360B6A488BF71D53/image-size/large?v=v2&px=999 "sourcetree-updates.jpg")


Tags: windows