Error with installing Confluence service
Asked by Dinesh M:

Hi I've been having a problem with installing Confluence 5.9.5 or Confluence 6.0. When I do the install and try to start the service, I get the following error (screenshot):

Can someone help me figure out how to resolve this problem, or "clean" the system so I can do a fresh install (if that's what it takes). Much appreciated!!!

Untitled.jpg

I look in the logs and from earlier log entry and I see this: " The Atlassian Confluence.0 Confluence010316142948 service terminated with service-specific error Incorrect function.."

Untitled1.jpg  

The details state the following:

|-------|------------|
| **-** | **System** |

|---|---|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   |   | |-------|--------------| | **-** | **Provider** | |---|---|---|---------------|-------------------------| |   |   |   | \[ **Name**\] | Service Control Manager | |---|---|---|---------------|----------------------------------------| |   |   |   | \[ **Guid**\] | {555908d1-a6d7-4695-8e1e-26931d2012f4} | |---|---|---|--------------------------|-------------------------| |   |   |   | \[ **EventSourceName**\] | Service Control Manager | |

|---|---|-------------------------------------------------------------------------------------------------------------------------------------------------------|
|   |   | |-------|-------------|------| | **-** | **EventID** | 7024 | |---|---|---|---------------------|-------| |   |   |   | \[ **Qualifiers**\] | 49152 | |

|---|---|-------------------------------------------------|
|   |   | |---|-------------|---| |   | **Version** | 0 | |

|---|---|---------------------------------------------|
|   |   | |---|-----------|---| |   | **Level** | 2 | |

|---|---|-------------------------------------------|
|   |   | |---|----------|---| |   | **Task** | 0 | |

|---|---|-----------------------------------------------|
|   |   | |---|------------|---| |   | **Opcode** | 0 | |

|---|---|-------------------------------------------------------------------------------------|
|   |   | |---|--------------|--------------------| |   | **Keywords** | 0x8080000000000000 | |

|---|---|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   |   | |-------|-----------------| | **-** | **TimeCreated** | |---|---|---|---------------------|--------------------------------| |   |   |   | \[ **SystemTime**\] | 2016-03-07T13:05:17.682625000Z | |

|---|---|-------------------------------------------------------------------|
|   |   | |---|-------------------|------| |   | **EventRecordID** | 3472 | |

|---|---|-------------------------------------------------|
|   |   | |---|-----------------| |   | **Correlation** | |

|---|---|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   |   | |-------|---------------| | **-** | **Execution** | |---|---|---|--------------------|-----| |   |   |   | \[ **ProcessID**\] | 552 | |---|---|---|-------------------|-----| |   |   |   | \[ **ThreadID**\] | 640 | |

|---|---|-----------------------------------------------------------|
|   |   | |---|-------------|--------| |   | **Channel** | System | |

|---|---|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   |   | |---|--------------|---------------------------------------------------------------------------------| |   | **Computer** | [lxJIRA.vancekc.VANCEPUBLISHING.com](http://lxJIRA.vancekc.VANCEPUBLISHING.com) | |

|---|---|-------------------------------------------|
|   |   | |---|--------------| |   | **Security** | |

|-------|---------------|
| **-** | **EventData** |

|---|---|------------|-----------------------------------------------|
|   |   | **param1** | Atlassian Confluence.0 Confluence010316142948 |

|---|---|------------|-----|
|   |   | **param2** | %%1 |

<br />

<br />

[](https://community.atlassian.com/t5/Confluence-questions/Error-with-installing-Confluence-service/qaq-p/146116?attachment-id=5777){#link_1190f5a495fc55}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/24348/1/Untitled1.jpg){#display_1190f5a495fc55_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Error-with-installing-Confluence-service/qaq-p/146116?attachment-id=5778){#link_1190f5a495fc55_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/24348/2/Untitled.jpg){#display_1190f5a495fc55_2}


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Looks like your issue is either a bad user/password or bad path, give this a shot:

<https://confluence.atlassian.com/doc/start-confluence-automatically-on-windows-as-a-service-172071.html>

comments: author: Dinesh M
body: Thanks Stephen - I think I did see that article when doing some research on the issue. Let me try it again and see how it works. Thanks!


Tags: addon-com.adaptavist.confluence.forums

confluence-administration