youngmon/atlassian-qna huggingface dataset:
Copy Parent space along with subspace?
Asked by Sujit Thakur:

Hi,

I have the below structure of spaces through which I manage versions:

DOCUMENTATION VERSIONS (Parent Space)

Feb 2014 (Sub Space of DOCUMENTATION VERSIONS)

ABCD (Sub space of Feb 2014)

Document 1

Document 2

EFGH (Sub space of Feb 2014)

Document 3

Document 4

JAN 2014 (Sub Space of DOCUMENTATION VERSIONS)

ABCD (Sub space of Jan 2014)

Document 1

Document 2

EFGH (Sub space of Jan 2014)

Document 3

Document 4

I am using copy space plugin for copying Subspace JAN 2014. But it does not copy the ABCD \& EFGH space inside that. If we copy ABCD then only it copies Document 1 \& Document 2.

I want to copy complete JAN 2014 or complete DOCUMENTATION VERSIONS (Parent Space) along with everything (sub spaces and documents) present inside.

Can you please confirm the plugins which can be used for that. Please confirm whether the same function can be achieved by some other means.


Answers:
author: Joe Clark
body: Hi @Sujit Thakur,

Both the [Subspace](https://marketplace.atlassian.com/plugins/de.communardo.confluence.plugins.subspace) plugin and the [Copy Space](https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugin.copyspace) plugin are add-on features that are not part of the default Confluence experience. In these circumstances, it is possible for one feature to not play well with the other. In your particular case, the Copy Space plugin is not able to copy a space and all its sub-spaces in a single operation, because Confluence is not designed to support sub-spaces by default and so the Copy Space plugin does not understand the sub-space structure.

I think you have multiple ways to progress forward:

* Contact [Communardo Software](https://support.communardo.de/display/support/Support+Center), the creators of the Subspace plugin, and see if they are able to offer any guidance.  

* Create feature suggestions in the [Subspace plugin's project](https://jira.communardo.de/browse/CSSP) and the [Copy Space plugin's project](https://ecosystem.atlassian.net/browse/CPSP), asking for a feature that allows them to interact with each other.   

* Investigate the possibility of writing some kind of automation script which can identify the sub-spaces of a space and then invoke the Copy Space operation multiple times, once for each sub-space. This will require some intermediate level programming skills.

Unfortunately as the Marketplace page for each of these plugins points out, both of them are free and un-supported plugins, so there is no formal support offered for either of them.

I hope this is helpful!


Tags: addon-de.communardo.confluence.plugins.subspace

subspace
Webdav folders are missing.
Asked by Stephen Clifton:

Hi All

I have my Confluence server with several spaces and many pages/sub-pages.

When I browse through the folders from Windows all the top level pages and first level pages seem to be visible, but sometimes the pages below are not. Some pages may have three sub-pages and two are visible in Webdav and the third isn't.

I think all new pages created from within Confluence since I migrated over our old Mediawiki database are the ones that don't show via Webdav.

Also, if I create a folder from Windows via Webdav, it immediately disappears in Windows, yet it is definately there in Confluence web pages.

Can anyone shed some light on this please?

Regards

Mark Dutton


Answers:
author: Jonathan Bohlmann
body: I also am having the same issue. I applied the same steps as Anton and w/o resolution. I have 3 (known) spaces where I can see some pages but not all. I am able to see them via a browsers.

Not sure if this related, but on the pages where I can'd find via WebDAV I am (as admin) un able to edit those pages (they do have restrictions). Again this just started 2 weeks ago and w have not done any updates to the core Confluence.


author: Stephen Clifton
body: Hi Anton

I never got it working well enough. I am using GoEdit as a way of editing files that are dragged into the pages, but I would have preferred to be able to add Confluence into my file system.

Regards

Mark


author: Anton Kronseder _smartics_
body: Hi Mark,

did you find a solution for your problem?

I already tried exporting and importing the space, deleting and recreating the ancestor tables, and much more, but I still have the same problem.

Best regards,

Anton
How can I achieve the functionality where multiple versions of the same document could be published simultaneously?
Asked by Sujit Thakur:

Hi, I have a question regarding Scroll Versions plugin. As per my understanding, Scroll Version helps us with the below functions:

1. Easily copy and create multiple version of the document within a space.  
2. Publishing a particular version of document for customers.  
3. While a document version is published, we can review / modify an another version.

My question is

1. How can I achieve the functionality where multiple versions of the same document could be published simultaneously? As present in the below link:

<https://confluence.atlassian.com/display/ALLDOC/Confluence+Documentation+Directory>

This satisfies the requirement where different customers who are on different product releases could view respective product release documentation and not the latest documentation only.


Answers:
author: Joe Clark
body: Scroll Versions is a commercial add-on written and supported by K15t software. You can contact them for formal technical support by visiting <http://support.k15t.com/>


author: Justin Justin
body: Interesting Sujit.

I am not sure if overkill or good additional options for you, but from what you describe, technically AppFusions' [Enterprise Translation Hub for Confluence](https://www.appfusions.com/display/LNGOTKC/Home) handles the full-doc case you have described (except in this case you would not be translating .. you'd select same language. English, I guess. Or easily, you could simultaneously translate for other doc outputs as well). The resulting docs are output into separate spaces, separate space searches, concurrently and automated.

Actually, the doc-release workflow logic was modeled on the Atlassian Documentation set, so that is not a coincidence. Their published doc output model is pretty good.

Note: in using the above add-on and scenario, we have been using Scroll Versions as well.

\*\*

There's probably other ways to do all this, and I am sure there are also other questions to vet, explore in all this. Just ideas to help you along as you sort your strategy/doc plans.


Tags: addon-com.k15t.scroll.scroll-versions

automation

documentation

release
Do users who access Service Desk with a login also require a license to use Confluence KB?
Asked by Sandro Munoz:

We are using Service Desk with 10 agents supporting about 1100 customers and we want to have a Confluence KB linked to Service Desk for self-service. Only our 10 agents will create and mange content in Confluence and we're not sure if we need to purchase licenses just for the 10 agents or licenses for all the customers who we want to use the knowledge base. The licensing wording is a little vague. Can anyone provide more clarification?


Answers:
author: Rodolfo
body: One way to do this without the need of creating Confluence accounts for each customer is by creating a Knowledge Base Confluence Space to be used by customers only, and change the permissions to allow anonymous users to view it.

Now, in order to be able to access this space by anonymous users, first you have to change the Global permission to allow anonymous users to use Confluence, second, you have to double check that all spaces that are not wanted to be exposed to anonymous users, are restricted (it is setup by default this way). Lastly, you have to enable the "View" permission in the customer knowledge base space to anonymous user.

There is a caveat with this approach though. The content is shared among all your customers. This means that the content should not be sensitive to one particular customer because all other customers will be able to see it as well.


author: Fabrizio Galletti
body: yes this is the only solution but currently we don't like it ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")


author: Sandro Munoz
body: Thanks so much for that clear and helpful answer Rodolfo. That is super helpful.

\~Sandro


Tags: cloud

confluence-cloud

jira-service-desk
Can i use Confluence with other companies?
Asked by misero:

hi, my question is simple: can i use Confluence with other companies? :smile:

For example: My company have an account Confluence with xxx users and, for a project, we must collaborate with other company that have another Confluence account with xxx users. Can i create 1 (or more) sharing pages/docs?

I want to access my account and find job-sharing. The other company must have the same thing.

Is it possible? :smile:

Thanks a lot. Regards, Umberto


Answers:
author: Nic Brough -Adaptavist-
body: The simple answer is "yes".

However, it sounds like you have two Confluence installations here, so you'll need to think about how you do cross-collaboration on both systems.

The simple approach is to set up accounts for everyone on both Confluences so that a person can work on both of them. I'd also set up an application link so that both of them can have friendly links to each other.

A more complex approach might be to have pages that are held one confluence and duplicated over to the other - possibly even both ways. Or for a full integration, host the pages in one and try to set it up so that users invisibly read/write those when they're included in the other. There are some plugins in the marketplace which do things like that (Myself, I've only ever had a couple of "shared" pages and written a really simple "if any of these pages change during the day, push copies over to a second confluence over SOAP during the night" script, so I'm not experience enough to point you at plugins)


Tags: cloud

confluence-cloud
Confluence 5.2 Macro Browser Not showing any macro.
Asked by tousifs:

Hello Team,

We have updated our production confluence instance from 4.3 to 5.2 . Whenever we are editing page and try add macro macro browser is not showing anything.  
Referring to below link we have clear plugins and restarted system.  
<https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache>  
still we are facing same issue.

Please let me know your suggection.

Thank you,

Tousif shaikh.


Answers:
author: Alex Medved _ConfiForms_
body: Well, quite obviously, you will need to upgrade your plugins as well.


Tags: confluence-administration
Confluence Space shortcuts and Add link option are grayed-out in sidebar
Asked by Rodolfo Romero:

I am trying to add a link to the sidebar in Confluence Cloud but the option is grayed-out. I have other spaces in the same Confluence instance where this option is available. Is there a reason why some space have this section of the sidebar grayed-out?


Answers:
author: Rodolfo
body: I found it! There is a plus button next to the grayed-out "add link" option. I just needed to add it. It seems that when a space is created using the Documentation template, it doesn't enable this by default.

Screen Shot 2015-01-10 at 8.57.41 AM.png  
[](https://community.atlassian.com/t5/Confluence-questions/Confluence-Space-shortcuts-and-Add-link-option-are-grayed-out-in/qaq-p/455487?attachment-id=5717){#link_1188ff162e8c0d}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/77091/1/Screen%20Shot%202015-01-10%20at%208.57.41%20AM.png){#display_1188ff162e8c0d_0}


Tags: cloud

confluence-cloud
Using crucible for confluence page collaboration
Asked by Volker Hetzer:

Hi people!

It's late, I'm tired and somehow I got this idea:

The project I'm working on will not result in source code but things like strategies, business processes and such. The main artifacts will be confluence wiki pages.

The idea is that someone puts up a document (i.e. marked up text), other members of the project team can comment on it, the document will get changed and so on.

But it is still a real project, with JIRA tasks like "figure out a nice deployment process" and everything.

But, for me the great tool for commenting on text, line by line (like items on a list) is - *crucible*!

So, in a perfect world I could take a wiki page, version it in mercurial, do smart commits and then collect feedback in the shape of a code review.

Is this even possible? Would this require something like using a build server to modify confluence wiki pages? Hopefully not.


Answers:
author: Justin Justin
body: There is this old blog: [Reviewing wiki documentation via Crucible](https://ffeathers.wordpress.com/2009/01/17/reviewing-wiki-documentation-via-crucible/)

Maybe you should try it out and report back on how it went for you.

comments: author: Volker Hetzer
body: Great!Will do.
Employee suggestion box
Asked by bbufalo:

Has anyone created a plugin or method for collecting employee suggestions? Our requirements include these to be either anonymous or associated with an email at the requestors preference and have those route directly to the HR department. We are implementing Confluence now and this was something done with our previous Intranet.


Answers:
author: Davin Studer
body: The [Form Mail for Confluence](https://marketplace.atlassian.com/plugins/com.adaptavist.confluence.formMailNG) add-on lets you create email forms that can be sent to an email inbox. This is what we use for suggestions.

comments: author: bbufalo
body: Thank you!


author: Monika Turska [Adaptavist]
body: Form Mail seems to be a great fit for the purpose, thanks @Davin Studer for mentioning our plugin:) Worth taking a look at the Form Mail documentation and a tutorial with a few sample use cases: <http://www.adaptavist.com/doco/display/FMCP/3.14+Advanced+Examples>


author: Alex Medved _ConfiForms_
body: You can capture the input with [ConfiForms](https://marketplace.atlassian.com/plugins/com.vertuna.confluence.plugins.confiforms), could send emails from configured input forms, but also a lot more.

comments: author: bbufalo
body: Thank you!


Tags: confluence-administration
Is it possible that Confluence can push out an automatic notification to a group for example when there is an outage date on the calendar?
Asked by Enesa Omerdic:


Answers:
author: Alejandro Conde Carrillo
body: I am afraid Team Calendars does not provide that kind of functionality. You can find a feature request for this in <https://jira.atlassian.com/browse/TEAMCAL-186>.
Suggest a confluence reporting plugin
Asked by Alex Reed:

I'd faced a problem where we need ti get flexible information based on some criteria from Confluence.

We installed Scaffolding + Reporting plugins, but due to its excessive complexity it is really hard to configure it. Are there other ways to extract and group the necessary information from different Confluecne pages?


Answers:
author: CelesteCS
body: Hello, Alex!

For any reporting calculations in Confluence, including any manipulations with table data on current or any other page, you may use [CelesteCS Math for Confluence](https://marketplace.atlassian.com/plugins/com.celestecs.confluence.celestecs-math).

Assume you have a table with three columns and three rows on your page -- from A1 till C3, where row 1 is the header row. The sum calculation formula for rows 2 and 3 will be simple:

```
SUM(Table1.A2:C3)
```

If the table is on another page, you just specify the source page in the macro parameters. Third-party macros, such as JIRA Issues are also supported to be used as operands.

There is a plenty of other functions in the macro, so you may perform any calculations using formulas in EXCEL style.

Thanks!


author: Alex Reed
body: Oh, yeah, I forgot to mention. We already have this one. the problem in using it is that it only transfers info from another page. Imagine that it is needed to make a whole table using this plugin. In reporting for example you can sort out info by certain criteria. ie. making reports flexible.


author: Alex Medved _ConfiForms_
body: Like page excerpts? <https://marketplace.atlassian.com/plugins/biz.artemissoftware.confluence.multiexcerpt.MultiExcerptMacro>

Or you need to run some aggregations and calculations?
Create Jira Issue in Confluence?The required field xxx is not available in this dialog
Asked by Ollie Guan:

I need in the Confluence directly Create Jira Issue, but the system prompt is as follows

These fields are created when necessary, how to solve?

con1234.jpg  
[](https://community.atlassian.com/t5/Confluence-questions/Create-Jira-Issue-in-Confluence-The-required-field-xxx-is-not/qaq-p/273696?attachment-id=9290){#link_1189004fb53b0e}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/46275/1/con1234.jpg){#display_1189004fb53b0e_0}


Answers:
author: Madhusudhan Matrubai
body: Ollie,

Not sure if you have already realized this by now.

Looking at the error msg the field "PR Type" appears to be a select list custom field and that's not supported yet - <https://jira.atlassian.com/browse/CONF-32906>

So you will have to vote on the JIRA and wait endlessly until Atlassian implements it.

Atleast you don't have to upgrade for this reason.

BTW as a workaround remove the field as mandatory and instead put a validation in your workflow during transition.


author: Alejandro Conde Carrillo
body: Which version of Confluence are you using? I believe you could be hitting this known issue: <https://jira.atlassian.com/browse/CONF-23424>. The issue was fixed in Confluence 5.5.

comments: author: Ollie Guan
body: Hi Alex,My Confluence version is V5.6.5,and my Jira Version is V5.1.1Whether caused by two versions do not matchThanks!


Tags: confluence-administration
I have a wiki project created from Quadralay Webworks, how do I deploy it for customers to access and use?
Asked by meg miranda:

I have a massive help system that I have used webworks to generate confluence output for. Looks like it gives me wiki-confluence.deploy file and the a ton of stuff in a folder sitting next to that. Looking through Quadralay docs I don't see anything obvious that explains what to do.

Can you guys help me?

thanks,

meg


Answers:
author: Matthias Krohn
body: You will find the requested information under

<http://www.webworks.com/Documentation/Reverb/index.html#page/01.Welcome%2520to%2520ePublisher%2FPlanning%2520and%2520Installing.5.23.htm>

and

<http://www.webworks.com/Documentation/Reverb/index.html#page/03.Preparing%2520and%2520Publishing%2520Content%2FProducing%2520Output%2520Based%2520on%2520Stationery.4.077.htm>

We are using ePublisher 2012.2 and Confluence 5.5.2 and the import works. But the result looks rather confusing due to the fact each image becomes an own Confluence page and each Confluence page gets an additional css-page aside.


author: Justin Justin
body: Hmm, interesting question Meg. My partner and I used to use WebWorks a lot in our prior world.

There was a large movement on this Confluence path a few years back, but not sure where this is at these days. What version of WebWorks and Confluence are you using?

Here's an old blog by [Sarah Maddox](https://ffeathers.wordpress.com/2009/10/04/epublisher-for-converting-documents-to-confluence-wiki/) (former Atlassian technical writer) and also one by [Bill Arconati](http://blogs.atlassian.com/2009/09/publish_dita_framemaker_and_word_to_confluence/) (Confluence PM), working with WebWorks 2009; some insightful nuggets for your research. Here's a video:

<https://www.youtube.com/watch?v=6pdh6PQ3lGg>

Note, I have no idea if all this is still supported/possible. The video is running the process with Confluence 2.10.2, so being a wiki-markup version of Confluence, the porting might have broken for Confluence 4.X+. The fact that you got a completed compile of your doc for this "output type" is encouraging. I couldn't find any more current documentation on the topic though, which is not encouraging.

Be great if you tried this out anyways since you have the tools right there, and report back on your results and how far you get on this. Even if it fails. Would be great to have an update on this.

comments: author: Justin Justin
body: Saw this - <https://answers.atlassian.com/questions/11977375/xml-rpc-functionality-deprecated-in-newest-version-of-confluence> XML RPC is also a dependency for the WebWorks solution. Seems it's no longer supported, but WebWorks SHOULD imho update/support this solution you are seeking Meg.
Users are not able to see the JIRA filter results in Confluence
Asked by SaravananR:

Users can see the results in JIRA without any issues, but when the filter was added in was not working. This was working fine before and now it is not. I am not sure what could the issue.

In Confluence users are getting error -

There are problems with the current configuration for this gadget. The errors below may have been caused by the deletion of entities required by the gadget or by changes to your permissions.

* **The selected filter filter-13600 has an error: A value with ID '10328' does not exist for the field 'project'..**
* **The selected filter filter-13600 has an error: Not able to sort using field 'cf\[11700\]'..**
* **The selected filter filter-13600 has an error: Not able to sort using field 'labels'..**


Answers:
author: Judy Braddick
body: Did you ever resolve this issue? I'm hitting JIRA Issues Macro: JIRA project does not exist or you do not have permission to view it. I cannot duplicate with my test users, but my real users can not see the filter.
How do you alter what JIRA Issue Macro displays with the 'single issue' view.
Asked by Randall Fisher:

When a single issue link is added to a Confluence document, via the JIRA Issue Macro, one is presented with a very well formatted link that includes the key, description, status, etc.

We would like to include an additional field like FixVersion.

Is this possible?


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello Randall, [this feature](https://jira.atlassian.com/browse/CONF-22575) appears to be what you are after, it was delivered in 5.5. Please upgrade in order to use the new functionality.

comments: author: Randall Fisher
body: That looks like what we're looking for. We are on v5.3.4. While we don't have an upgrade scheduled, we'll get one scheduled. I'm sure we are missing out on other things too.


Tags: confluence-administration
Jira Issues Macro Resets Max Rows to 20
Asked by Corissa Peck:

I'm using the JIRA Issues macro in my confluence pages. I'd like it to show all issues in the table - not just the first 20. I set the max rows in the display options to blank (or to some large number) and saved.

I noticed, however, if I go back in and make an unrelated change to the settings of the macro - change my query, for instance - it resets the max rows back to 20.

Is there some way to make that stick to the value I entered before?


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello Corissa, in case you are in Confluence pre-5.5 upgrading to a recent version of that application should fix that issue - it has been [reported here](https://jira.atlassian.com/browse/CONF-30116).

Hope this does the trick.


author: Corissa Peck
body: Yeah...we're still on 5.4. Hopefully that will fix it. Thanks so much!


Tags: confluence-administration
Attempting to upgrade from 5.0 to 5.5.6
Asked by Micheal Stephenson:

I had to fix my database collation that was blocking my upgrade but am now getting the following error. The log is attached. Any ideas?  
[](https://community.atlassian.com/t5/Confluence-questions/Attempting-to-upgrade-from-5-0-to-5-5-6/qaq-p/23347?attachment-id=1070){#link_1192bcfbe24573}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/3837/1/tomcat%20log.txt){#display_1192bcfbe24573_0}


Answers:
author: Nic Brough -Adaptavist-
body: I think you've run into this: <https://confluence.atlassian.com/display/CONFKB/Unknown+column+%27this.external_id%27+when+upgrading+to+Confluence+5.2.5+or+above+on+MySQL>


Tags: confluence-administration