youngmon/atlassian-qna huggingface dataset:
Is there a way to retrieve a list of all the Team IDs associated to active Projects ?
Asked by Ximena:

I need some help with automating the team association for epics and stories on roadmaps (My Jira instance is Jira Project Management Software v9.7)  
Fist step:  
I need help with retrieving the associated Team IDs for all active Jira Projects- could we have an export in a spreadsheet with - JIra project  
name + team ID + any other relevant fields  
Second Step:  
Setting at each active Jira Project level the automation for associating the Team to each new epic and new story at creation.


Answers:
author: Marc - Devoteam
body: Hi [@Ximena](/t5/user/viewprofilepage/user-id/5291095)

You should be able to get the Team ID via the API.

https://\<company_url\>/issues/rest/teams-api/1.0/team

JQL, should be able to get you all issues where a team value has been set. You can export this and deduct which team is used in which project

You can't get this information in an export. You should be able to get all information and combine it all, to get your required overview.

Automation is only on issues created in a project.

You will need to use an Edit action and then use more options setting, where to define in JSON format the action

Example for setting a team field:

{  
"fields": {  
"customfield_10100": "482"  
}  
}

comments: author: Ximena
body: Hello Marc,

Thanks for your answer and a thousands of apologies for my late reply. I think that I should have been more clear with my question. I am a beginner  
and get confused.

Unfortunaley the https://\<company_url\>/issues/rest/teams-api/1.0/team did not work with my Jira instance.

When you say "JQL, should be able to get you all issues where a team value has been set." How is the value set ?

For the automation I need to know the value "482" as per your example":  
{  
"fields": {  
"customfield_10100": "482"  
}  
}

The way I get that value is by doing:  
[https://jira.instance/rest/api/2/issue/issueid?expand=names](https://jira.staging.admin.vptech.eu/rest/api/2/issue/issueid?expand=names)  
and then locating the customfield in the output.  
Is there another way ?

I need all the different values for the same customfield (in this case 'rm.teams.plugin.customfield.team.title') of all projects that have a roadmap and was  
wondering if this can be done in one request via the API.


author: Marc - Devoteam
body: Hi [@Ximena](/t5/user/viewprofilepage/user-id/5291095)

I see I used the wrong URL, my bad.

The URL should be https://\<company_url\>/rest/teams-api/1.0/team

Can you confirm this is working and you are able to get all Team ID's


author: Ximena
body: Hi Marc ,   

It works and now I have all the ids needed. Thank you very much.


Tags: advanced-roadmaps
Two Teams Working on One Project
Asked by Kevin.Bruce:

I have two teams working off of the same JIRA project. When I view JIRA plans the 2 different sprints for each team is duplicated in the other - is there anyway I can just view the relevant sprint for that specific team but keep them in the same project?![Duplicate Sprints.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/274237i3CE687E705093610/image-size/large?v=v2&px=999 "Duplicate Sprints.JPG")


Answers:
author: Curt Holley
body: Hi [@Kevin.Bruce](/t5/user/viewprofilepage/user-id/5288410)   

Welcome to the community!  

Yes, is the answer to your question, though it does depend on filters used on each board and who is assigned.  

For example, let's say the boards are filtered on the Team\[Team\] field (in other words Shared teams) and the idea is, if you are in Cloudops Cirrus all work assigned to you should also have Team = "Cloudops Cirrus" and be in Sprint Cloudops Cirrus 23.4.52.  
But if you had issues with Nimbus team that are in Sprint Cloudops Cirrus 23.4.52. and viceversa, then that would generate the view you have. Both Sprints against both teams.

comments: author: Kevin.Bruce
body: Thanks [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535)


Tags: advanced-roadmaps

cloud
I cannot sort by a specific field in the view settings for Advance Roadmap
Asked by Karol Bernal:

Hi All,

I have added a custom field on the configuration option for the advance roadmap and then I wanted to sort by that field on the view settings.

when I choose that option in the view options seems that it is not sorting. Does anyone know why?![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/274116i726EB433B3F3EC3D/image-size/large?v=v2&px=999 "Capture2.PNG")![Capture3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/274118i28769879F4061A04/image-size/large?v=v2&px=999 "Capture3.PNG")


Answers:
author: Taha El Majidi
body: Hi [@Karol Bernal](/t5/user/viewprofilepage/user-id/5284912) ,

To help with your problem here, can you please make sure you have values in this "Business Value" field ?

Since you seem to have two fields with the same name make sure you are sorting by the one where you stored values on your Jira.

regards,


Tags: advanced-roadmaps

cloud
Specific Hierarchy levels for specific projects
Asked by Ivan Torres-Candelaria:

Is there a way to have specific Hierarchy levels for specific projects? Thanks!


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Ivan Torres-Candelaria](/t5/user/viewprofilepage/user-id/1556915)

This has been asked by others as well but currently this is not possible. The hierarchies are define globally across the instance.

Ravi

comments: author: Laurie Sciutti
body: Hi [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596) \~ do you know if an issue / request has been submitted to Atlassian? I'd like to vote on it, if possible...


author: Ivan Torres-Candelaria
body: Thank you for the prompt response Ravi.


author: Hannes Obweger - JXL for Jira
body: Hi [@Ivan Torres-Candelaria](/t5/user/viewprofilepage/user-id/1556915), [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433),

as Ravi suggested, hierarchy levels are generally global in Jira, and any issue can always only have one parent in Portfolio/Advanced Roadmaps.

This being said, if you're open to solutions from the Atlassian Marketplace, there are options available: From the different hierarchy-focused apps available, some do support multiple hierarchy configurations, which can then be used on or across selected projects. These apps typically come with their own views (which are different from e.g. Portfolio/Advanced Roadmaps), but depending on the exact problem you are trying to solve, these views may work just as well.

As an example, my team and I work on an app named [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=datacenter&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2445390), in which multiple hierarchies are trivial to model. Pay attention to epic*WORK-142* :

![various-parents.gif](https://community.atlassian.com/t5/image/serverpage/image-id/274263iBB9B88C58C37315A/image-size/large?v=v2&px=999 "various-parents.gif")

Depending on your configuration, it's either a child of *OKR-1* , or a child of initiative *WORK-161*. (Our epic is connected to both of them via issue links.)

For some more context, JXL is a full-fledged spreadsheet/table view that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features, including the support for configurable issue hierarchies, sum-ups, or conditional formatting.

As mentioned above, there may be other apps that can help with that, too. You may already know that you can trial any app for free for 1 month, and depending on the size of your size, it may be free forever. So if an app is an option for your, perhaps try a few and see which works best for you.

Best,

Hannes

comments: author: Ivan Torres-Candelaria
body: Thanks for your response, we are using Data Center, not Cloud. Is the app available for Cloud?


author: Hannes Obweger - JXL for Jira
body: Hi [@Ivan Torres-Candelaria](/t5/user/viewprofilepage/user-id/1556915) - JXL is available for both Cloud and Data Center! Any further questions just let me know,

Best,

Hannes


Tags: advanced-roadmaps

server
JIRA Plans - Team View
Asked by Kevin.Bruce:

Does anyone know why on certain teams some of the sprints are appearing in a 2nd row rather than on just one row?![Issue on JIRA Plans.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/274074i72383D56BE0C784E/image-size/large?v=v2&px=999 "Issue on JIRA Plans.JPG")


Answers:
author: Bryce Lord
body: Hi [@Kevin.Bruce](/t5/user/viewprofilepage/user-id/5288410) !

If the sprint start date for one sprint and the sprint end date for another sprint overlap they will appear as a 2nd row since both sprints would be open at the same time during that overlap.

I would check to make sure that the end date (and time) for sprint "Elementals 23.4 S2" is before the start date (and time) for sprint "Elementals 23.4 S3".

You'll need to do this same exercise for the end date of sprint "Elementals 23.4 S3" and the start date of the next sprint that is cutoff in the image, they also look to be overlapping.

Hope this helps!

comments: author: Kevin.Bruce
body: thanks [@Bryce Lord](/t5/user/viewprofilepage/user-id/4398564)


author: Kevin.Bruce
body: [@Bryce Lord](/t5/user/viewprofilepage/user-id/4398564) [@Jean-Emmanuel BANQUEY](/t5/user/viewprofilepage/user-id/4884192) I have tried to amend the dates of sprint 2, sprint 3 and sprint 4 but sprint 3 still appears on the new row....any ideas?

I have other teams which are appearing as expected all on the one row.![Gravity Sprints.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/274514iC9C5C99384F1984A/image-size/large?v=v2&px=999 "Gravity Sprints.JPG")![Sprint 4 Times.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/274513iBE8FCFCBA74898CB/image-size/large?v=v2&px=999 "Sprint 4 Times.JPG")![Sprint 3 Times.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/274518i206E3647D26F96C1/image-size/large?v=v2&px=999 "Sprint 3 Times.JPG")![Sprint 2 Times.png](https://community.atlassian.com/t5/image/serverpage/image-id/274517iDEAC8F8F486D9113/image-size/large?v=v2&px=999 "Sprint 2 Times.png")


author: Jean-Emmanuel BANQUEY
body: Hello [@Kevin.Bruce](/t5/user/viewprofilepage/user-id/5288410)

Yes, I have also this behaviour on some teams.

It seems to occur because the end date of a sprint is after the start date of the next one. Can you check with the (i) tooltip ?

It's not only a date but a time so 1 second interval is enough to appear as a second line in the plan.  


Tags: advanced-roadmaps

cloud
'Progress (issue count)' field not counting issues properly
Asked by JA:

I have many epics with sub-issues (tasks, bugs, stories) that are not being displayed in the 'Progress (issue count)' field at all.

![portfolioProgress_2.jpg](/t5/image/serverpage/image-id/273946iB5B5372B7B3D9CB8/image-size/large?v=v2&px=999 "portfolioProgress_2.jpg")

Here's an example of an epic whose sub-issues are not being displayed in the progress (issue count) field at all.

![2023_08_08_17_10_10_C_WizTree.png](/t5/image/serverpage/image-id/273944iB06BD93AF634DAEA/image-size/large?v=v2&px=999 "2023_08_08_17_10_10_C_WizTree.png")To be fair, it's 189 sub-issues. Is there a limit to have many issues in an epic is supported by the 'Progress (issue count)' field?

If not, how can I create a custom field that does take all epic sub-issues into account? (so what this field is supposed to do, but actually do it)

Using Atlassian Jira [Project Management Software](https://www.atlassian.com/software/jira) (v9.4.4)


Answers:
author: Joseph Chung Yin
body: [@JA](/t5/user/viewprofilepage/user-id/859738) -

Hi JA:

For those EPICs in question, the a few things that you should check first are:

1. Issue Sources - To ensure you are bringing the child issues into your plan from all related projects.
2. Exclusion rules - To ensure you are not excluding issues by accident.
3. Removed issues - To ensure you (or other plan editors) didn't removed any issues.

![2023-08-08_8-22-32.png](https://community.atlassian.com/t5/image/serverpage/image-id/273968iA0BA22927244CF4D/image-size/large?v=v2&px=999 "2023-08-08_8-22-32.png")

Here is a reference link on AR for Jira - <https://support.atlassian.com/jira-software-cloud/docs/set-up-advanced-roadmaps-and-change-plan-settings/>

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: JA
body: Yep, that did it. Thank you so much!

For others who might find this in the future: In issue sources I was including boards of different projects, but for the problematic one that didn't include sub-issues, I was including a filter for a few selected epics of interest (with a given label). So I created another filter for the children of those selected epics. And voil?, problem solved.

Much appreciated.


Tags: advanced-roadmaps

jira-software

jira-software-cloud

jira-software-server
Clarification on Trello Premium Billing Adjustments for User Changes
Asked by Vangelyn Wong:

As captioned, our subscription plan is**Trello Premium** with ++an annual payment++. I am curious about how Trello adjusts our payments when there are changes in the number of users.

For example, if we initially have 50 users being charged, and then 1 user leaves, but we later add 1 user back before the next payment period, why does the invoice show an addition of 1 user, making it seem like we have 51 users? What happens to the user who left? Any way that we could make the new add one continue the left one's subscription?


Answers:
author: Augusto Lisboa
body: Hi Vangelyn.

If a user leaves your team, that seat remains paid for until the end of the billing period. This means you won't automatically receive a refund or decrease in your subscription cost for that period.

If you later add a new user, they can occupy the vacated seat without incurring an additional charge, as long as the total number of active users does not exceed the number of seats you initially paid for.

However, since you have a Premium License, please, ask your Admin to contact our Support Team. They'll assist you on this matter!

<https://www.atlassian.com/company/contact>


Tags: cloud

subscriptions-and-billing

trello-cloud

users
I am trying to invite a new user, and helping set up a Trello account but keep getting an error.
Asked by Emily Copp:

Please help with how to resolve this error message when trying to verify an email address: We are having trouble verifying reCAPTCHA for this request. Please Try again. If teh problem persists try another browser/device or reach out to Atlassian Support.

I have tried multiple devices and browsers

Thanks, Emily


Answers:
author: Beverley
body: Hi Emily - welcome to the community!

We were experiencing issues with account sign ups, which has since been identified and resolved. Could you please try verifying the email address again?

You can read more about it here: <https://trello.status.atlassian.com/>


Tags: cloud

trello-cloud
How many workspaces can a free member have?
Asked by Charlie Nielson:

The limit is 10 open boards at a time and 10 boards max to a workspace. Question is there a limit to how many work spaces a free member may have?


Answers:
author: Rasmus Wulff Jensen
body: I've never seen anything official that indicate a limit, and a quick test allowed me to create at least 20 free workspaces.


Tags: cloud

trello-cloud
I can?t create an account with another email because the reCAPTCHA is not verified
Asked by Alejandra:

I have I tried everything but can't create an account. No link helped me in the community. Thank you in advance

![Captura de pantalla (328).png](https://community.atlassian.com/t5/image/serverpage/image-id/346963i3C42FA56F6557DAB/image-size/large?v=v2&px=999 "Captura de pantalla (328).png")


Answers:
author: Beverley
body: Hi Alejandra - welcome to the community!

We were experiencing issues with account sign ups, which has since been identified and resolved. Could you please try signing up again?

You can read more about it here: <https://trello.status.atlassian.com/>


Tags: cloud

trello-cloud
How do I send email notification (from Butler) to multiple email addresses?
Asked by Shawna Krasts:

What doesn't work:

Adding a comma and space in between emails

Adding a comma between emails

Adding a space between emails


Answers:
author: Carolina Lopez
body: Hi Shawna, welcome to the Atlassian Community!

<br />

You can enter multiple email addresses separated by semicolons (;).

Let me know if you find any issues, and I'd be glad to help!


Tags: butler

cloud

trello-cloud
Can I send a notification when someone selects a value from a custom field drop down list?
Asked by Ilyssa Pahia:

I'm trying to set up an automation for when a value is selected in a custom field, that value description is then sent as an email notification.

For example-

Custom Fields Name- 'Day'

Drop down list values- Monday, Tuesday, Wednesday, Thursday, Friday

Say a person on the board selects Monday. I would like an automated email sent to myself that says Person A has selected Monday.

I have been using Trigger "When custom fields 'Name' are completed"

Action

Send an email notification to....

With subject

and Message.... (this is where I think I am stuck?) I am using

"{customfieldvalue}"

assuming it will grab the selection "Monday"..

any help is appreciated!


Answers:
author: Luciana Munhoz
body: Hi Iyssa! Welcome to the Trello community!

You are on the right path with this automation. I tested here and the only thing I'd recommend you to change is instead of use the trigger "*when the custom field xxx are **completed**"* , use the other option "*when the custom field xxxx **is set***" (as you are using the dropdown type).

Here's an idea:

*when custom field "Day" is set, send an email notification to email@domain.com with subject "Day Selected" and message "{username} selected {customfieldvalue}"*

If you want the message to also show who selected the day, you can use the username variable too.

Here's some additional information: <https://support.atlassian.com/trello/docs/working-with-custom-fields/>

Hope it helps!


Tags: automation

cloud

trello-cloud

trigger
Copy board is not in my menu
Asked by laragwyn:

I've been able to copy boards before from someone's workspace to mine. For some reason, the option to copy the board is not showing in my menu for a particular board. The board is from a training I'm a part of and it was created by the trainer. The board was created to allow others to copy it onto their workspace. The visibility is set to 'public'. I've attached a screenshot of what I see. One screenshot is the menu when I open it. The other is when I choose 'print, export, and share'. I thought maybe that option would give me the copy option but it didn't.

Can you help me figure out how to copy this board onto my workspace?

Thanks!

Lara![Screen Shot 2024-09-10 at 7.06.48 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346938i1D89A0E2BC42F7CF/image-size/large?v=v2&px=999 "Screen Shot 2024-09-10 at 7.06.48 PM.png")![Screen Shot 2024-09-11 at 4.34.20 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346939iF3F327AD8D816A1A/image-size/large?v=v2&px=999 "Screen Shot 2024-09-11 at 4.34.20 PM.png")


Answers:
author: Andrea Crawford
body: Hi [@laragwyn](/t5/user/viewprofilepage/user-id/5590352) thanks for reporting this issue with the missing Copy board button. We discovered an issue causing this behavior and have since released a fix. Can you try refreshing your browser and let me know if that shows you the Copy board button again? Thanks!


Tags: cloud
Quantos obsercadores posso por por quadro no premium?
Asked by Mayko Bastos:

Quantos observadores posso por por quadro no Premium????  
Tem como bloquear observadores copiarem o quadro?


Answers:
author: Alisson Sartor
body: Ol?, Mayko!  

Bem vindo a comunidade  

O numero de observadores ? ilimitado dentro do quadro, voce pode ter quantos desejar.  

Voce pode verificar mais detalhes abaixo  

<https://support.atlassian.com/trello/docs/adding-observers-to-boards/>  

Atenciosamente  
Alisson  
Trello Team


author: Hans Polder
body: Hi,

You might find your answer here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>


Tags: cloud

trello-cloud
Accidently added additional to 2nd board
Asked by Bundy_ Samuel:

Is it possible to get a refund if I accidently added an additional workspace member by creating 2 boards and adding them to both.


Answers:
author: Carolina Lopez
body: Hi Bundy, welcome to the Atlassian Community!  

You can use [this form](https://www.atlassian.com/company/contact/purchasing-licensing) to request a refund within 30 days from the date you were charged. You can check more details about our refund policy here:  
[Payments \& Refunds Policy](https://www.atlassian.com/licensing/purchase-licensing#payments-refunds)


Tags: cloud

trello-cloud
Power-up Expiration Reminder not linked
Asked by Teresita Mariana Galvan Martinez:

The expiration reminder power up is not letting me attach the items to the Trello cards and they no longer show in them. Neither the button of the power-up, nor the expiration item. I have tried to change the parameters and the window doesn't open.


Answers:
author: Luciana Munhoz
body: Hi Teresita,

Sorry to hear about that! Unfortunately, we don't have any extra information on the [Expiration Reminder](https://trello.com/power-ups/59ca7d41f3fadd380e67f3b1) Power-Up or what you'd need to do to get this working, as this Power-Up isn't developed or managed by us.

I'd recommend reaching out to the team who developed the Power-up directly, as they should be able to help you with this. You can contact their support team by emailing at support@expirationreminder.net


Tags: cards

cloud

expiration

power-up

trello-cloud
API: Get a Member's Actions records (All of them, not just 1000)...
Asked by Mathew Howard:

I've been trying to pull all the action records for a single account. I've worked on this for about a day, and can't seem to pull more than 1000 actions in a single query.  

Does anyone know of a way to achieve this, get all action records for a person?


Answers:
author: Rasmus Wulff Jensen
body: It can't be done in a single call, but you can use the "since" and "before" query parameters to get them in pagination calls: <https://developer.atlassian.com/cloud/trello/guides/rest-api/api-introduction/#paging> ... Remember that you always the latest 1000 in the first call so next call should use the before param to get the next 1000


Tags: api

cloud

trello-cloud
Trello account check, I'm not receiving any emails
Asked by aristotemayela_ldb13:

Hello, I've created a Trello account and I'd like to check my email. However, I am not receiving any emails from Trello. I've just moved to a new organization and I don't have access to any files so I can work properly. Can you please help me quickly? Have a nice day,

If it helps I speak French!


Answers:
author: Augusto Lisboa
body: Hi There!

I've checked your account and you were blocked on Atlassian's side. I've already managed to remove the suppression and you should receive the emails now.


Tags: cloud

trello-cloud