youngmon/atlassian-qna huggingface dataset:
@mention not working on confluence cloud
Asked by Hanson Lee:

I am trying to create a confluence demo for my company using the free version of Confluence Cloud. However, I am not able to get the @mention to work. Whenever I type [@my](/t5/user/viewprofilepage/user-id/2375581)_username, the search box does not appear to select a user. Since this is Confluence Cloud, there is no rebuilding index option. I made sure that "Disable auto-formatting" and "Disable auto complete" is unchecked in my editor setting. I waited for 1 day but the issue is not resolved. The confluence cloud version is Confluence 1000.0.0-949df984f929.

Any other idea I should try?

Thanks.


Answers:
author: Shannon S
body: Hello, [@Hanson Lee](/t5/user/viewprofilepage/user-id/3785456).

I'll be happy to help you fix this issue on your site. Could you tell me, are you able to mention any users at all, or just not your specific username?

Secondly, is this using the new editor or the legacy editor? Is anyone else having the same issue?

Regards,

Shannon

comments: author: Hanson Lee
body: I only have myself as a user at this moment to set things up, so there is just one user. I don't know if this is the new editor or not. I only just registered on Confluence Cloud last week, so I suppose it is the new one and not the legacy one. I have previous experience using the local version of Confluence before.

Hope the information helps.


author: Shannon S
body: Hi Hanson,

Thank you for confirming.

The free Cloud site associated with your email address currently has three users. We've run a re-association that should fix your issue.

Could you confirm if you're now able to mention your user?

Shannon


author: Hanson Lee
body: Hi Shannon,

Looks like it is still not fixed yet. Is there anything I should do on my end? Here is a screen shot of what it looks like.

![confluence_issue1.gif](https://community.atlassian.com/t5/image/serverpage/image-id/85132iA20CE63B277D2C83/image-dimensions/778x387?v=v2 "confluence_issue1.gif")

Hanson


author: Shannon S
body: Hi Hanson,

Thank you for testing that.

I've raised a support ticket for you now, because we need to have a look at your site to fix the problem.

Once the issue is resolved with support, please feel free to let us know here what the problem was.

Regards,

Shannon


author: Shannon S
body: Hi Hanson,

I see that you were able to resolve your issue by restarting your browser; glad to hear it!

I know that it has been a while, but I just wanted to add the update on this, in case other users were having the same issue.

Take care, and have a pleasant rest of your week.

Shannon


Tags: confluence-cloud
Issue with duplicate text when updating table on confluence page
Asked by Simon Taylor:

Having an issue when adding text or a date to a cell in a table on a confluence page. Getting delays then multiple copies. Happening to multiple users. Any ideas what is causing this?

Also getting time outs when we try to edit - same page

![confluence_page_timeout.png](https://community.atlassian.com/t5/image/serverpage/image-id/84757i3E66C0C3762F5872/image-dimensions/611x324?v=v2 "confluence_page_timeout.png")


Answers:
author: Simon Taylor
body: Page also freezing


Tags: cloud

confluence-cloud
Does Confluence comply with the Web Content Accessibility Guidelines (WCAG)?
Asked by Mpho Christina Roomane:

One of our colleague, who is visually impaired needs to be able to edit Excel spreadsheets in Confluence. We have installed the required Companion tool on his machine.  
When he accesses the page the screen reader reads "edit" but does not provide the option "Edit with Excel" which comes with the Companion tool. He can only work on what his screen reader tells him so he cannot edit the spreadsheet (with Excel) as he never gets the option.

The screen readers used were NVDA / JAWS, the two packages most used by blind users. Browser used is Google Chrome version 79.0.3945.13

Please could you also advise if there's a tool that is accessible with Confluence similar to the Companion Tool that does not include costs.

![Confluence add on 'Companion tool' not accessible.png](/t5/image/serverpage/image-id/84737i4205C1FEB9BE72B7/image-size/large?v=v2&px=999 "Confluence add on 'Companion tool' not accessible.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Mpho Christina Roomane](/t5/user/viewprofilepage/user-id/3562926)

Please read the following article <https://www.atlassian.com/trust/compliance/resources/wcag>


Tags: confluence-server

server
Is there a away to add a divider line in between two sections?
Asked by Guy_Michielsens:

With the new editor on cloud I seem to be unable to select and add text or macros in between layout sections once they have been placed, causing me to have to remove sections to simply add something like a divider line and re-add them under the divider line afterwards.  

Is there any way selecting or adding a space in between layout sections to add text or macros?


Answers:
author: Mike Rathwell
body: Hi [@Guy_Michielsens](/t5/user/viewprofilepage/user-id/3428281) ,

If you are looking for something equivalent to the Horizontal Rule in word processing packages, there is, in fact the equivalent to it as "Add Horizontal Rule" under the "+" menu in the editor. The keyboard shortcut for that is "----" (4 dashes then hit enter)

If you would like to make them look a little prettier, look at some of the add-ons to be able to insert panels, frames, etc...

comments: author: Elveera Menezes
body: Is there a way to add a vertical line between 2 column sections or page layout having 2 columns?


author: Mike Rathwell
body: Short answer is... I don't think so. I have done similar, however, by putting a panel around text in a column... Not quite what you are looking for but only way I've found to do it so far.


author: Rajesh Gollapalli
body: try \*\*\*

comments: author: Rajesh Gollapalli
body: thanks. this looks good


Tags: atl-gruland

confluence-cloud
Page properties report macro - Result is displayed twice
Asked by Michael Sch?tte:

Why is a page displayed twice in the page properties report macro? And why are there numbers at the end of the line (here: "3")?

![Unbenannt.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/84720iAD46992FBF742019/image-size/large?v=v2&px=999 "Unbenannt.PNG")


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

zwei Seiten in unterschiedlichen Bereichen. Die Zahl k?nnte Likes oder Kommentare anzeigen.

Wie sieht die Makro Konfiguration aus?

Gr??e

JP

comments: author: Michael Sch?tte
body: Hallo JP,

danke f?r die schnelle Antwort.

Das mit der Anzahl der Kommentare stimmt wohl, hatte ich nicht auf dem Schirm.

Allerdings beschr?nkt sich das Makro auf den "Aktuellen Bereich". Wenn man die beiden Ergebnisse anklickt, landet man auch definitiv auf der gleichen Seite. Ich vermute es hat irgendwas mit der Indexierung zu tun. Ich habe aber den Suchindex schon mehrmals neu erstellt![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/84906i3570C97FFCA861A7/image-size/large?v=v2&px=999 "image.png")


Tags: confluence-server

server
View pages with certain labels is not working
Asked by Denis Burdukovskiy:

A logged user can see pages of the Site (with no Confluence license, and due to a connection with JIRA Service Desk).

However such users can't get pages with certain label. Going on URLs like

\<confluence URL\>/labels/viewlabel.action?ids=13500483  
\<confluence URL\>/label/MYSITE/testlabel

lead to error "**Not Permitted.** You are not permitted to perform this operation."

Notes:

* If I grant a user confluence license, he became able to search by labels.
* search labels works anonymously!

**The question**: Is there a way to allow logged in users without license search a site by a label ?

Thanks!

p.s. Confluence 6.1.2, server license


Answers:
author: Mike Hoffmann
body: Same question for cloud version.


Tags: confluence-server

server
Anzeige ?ber neue Blogs Post
Asked by Gesche Busch:

Hallo zusammen, vielleicht hat jemand einen Tip: Wir nutzen confluence als Wissensdatenbank und f?r Neuigkeiten. Gib es die M?glichkeit, die neuen Blogpost ganz oben anzeigen zu lassen und diesen farblich anders darstellen zu lassen, solange dieser vom Mitarbeiter noch nicht gelesen wurde?


Answers:
author: Sven Schatter _Lively Apps_
body: Hallo Gesche,

ohne Apps ist das glaube ich nicht so leicht m?glich. Wir empfinden Blogs auch als eine der besten M?glichkeiten um "Company News" bekannt zu machen. Confluence l?sst aber einiges zu w?nschen ?brig was Blogging anbelangt. Deswegen haben wir uns mit [Lively Blogs](https://marketplace.atlassian.com/apps/1213057/lively-blogs-for-confluence?hosting=server&tab=overview) eine L?sung gebastelt, die dank dem Marketplace auch f?r jeden anderen zug?nglich ist. :)

Blogs werden auf dem Dashboard angezeigt und neue Blogs erhalten eine "NEW" Markierung. (Allerdings h?ngt das glaube ich mit dem Alter des Blog Posts und nicht mit einer Lesebest?tigung zusammen) Nichts desto trotz hier mal ein Beispiel:

![dashboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/84716i0BA0431044054B27/image-dimensions/517x252?v=v2 "dashboard.png")

Wie man sehen kann, ist es mit Lively Blogs auch m?glich, Blogs Teaser Bilder zuzuweisen, die dann im Blog Stream angezeigt werden. Lively Blogs bietet auch noch einige andere Features, wie beispielsweise die M?glichkeit Blog Posts als herk?mmliche Seiten vorzubereiten und diese dann erst sp?ter als Blog Posts zu ver?ffentlichen. Und nat?rlich als Highlight auch die globale Blogs ?bersicht:

![overview.png](https://community.atlassian.com/t5/image/serverpage/image-id/84719i286B798778E5C2AF/image-dimensions/523x252?v=v2 "overview.png")

Wir nutzen das wie gesagt auch sehr viel und verwenden Confluence Blogs als Werkzeug Nr.1 um Neuigkeiten innerhalb der Firma bekannt zu machen. Produktiv k?nnte das dann z.B. so aussehen (das Dashboard Design kommt von [Lively Theme](https://marketplace.atlassian.com/apps/1216767/lively-theme-for-confluence?hosting=server&tab=overview)):

![scandioblogs.png](https://community.atlassian.com/t5/image/serverpage/image-id/84718i697830D07320BD10/image-dimensions/592x288?v=v2 "scandioblogs.png")

Vielleicht ist das ja auch f?r euch eine m?gliche L?sung. :)

Liebe Gr??e  
Sven

comments: author: Gesche Busch
body: Hallo Sven,

ich danke dir f?r deine super ausf?hrliche und total anschauliche L?sung. Sieht richtig gut aus finde ich! Jetzt gucke ich mal, was die vorgeschlagene Apps so kosten ,-)

Viele Gr??e Gesche


Tags: confluence-server

server
sql query to find inactive group in confluence
Asked by PK_KP:

Hi,

I tried couple of sql queries but im facing issues still, I need to view the inactive groups in the confluence.


Answers:
author: Shannon S
body: Hi [@PK_KP](/t5/user/viewprofilepage/user-id/3728815),

I assume you've found a solution to this already, but if not, the documentation on how to bulk-delete groups in SQL for Confluence also has a script to locate empty groups:

* [How to remove groups from Confluence via the database](https://confluence.atlassian.com/confkb/how-to-remove-groups-from-confluence-via-the-database-803603007.html)

Check under ***Section 1: Check to see if the group(s) is safe to delete*** for that information,.

Let me know if you have any trouble.

Shannon


author: Parvaneh Zand
body: Hi [@PK_KP](/t5/user/viewprofilepage/user-id/3728815)

I haven't heard about inactive groups. Do you mean groups with no users?

comments: author: PK_KP
body: Yes the groups which are empty without any users


Tags: confluence-server

server
SQL Server - Windows Authentication
Asked by Confluence At:

Is it possible to connect to SQL Server with the Confluence application using Windows (Active Directory) Logins? I'm aware that SQL Authentication is supported - however, this is less secure.

Thanks


Answers:
author: Confluence At
body: <https://confluence.atlassian.com/confkb/how-to-use-windows-integrated-authentication-for-microsoft-sql-server-in-confluence-6-5-or-newer-961785880.html>


Tags: authentication

confluence-server

ms-sql

sql
Is there an alternate way to delete a page from a space?
Asked by Anand Rajaraman:

The usual way of removing the page doesn't work. I am unable to view the delete option that appears in the page below the move and copy.This is something looking weird in terms usability perspective. First, I am unable to get to the delete option, since it doesn't show up in the entire menu option.

Please suggest a way to resolve this problem.

Thanks,

Anand

![delete.png](/t5/image/serverpage/image-id/84695i711FF5EDCF95A122/image-size/large?v=v2&px=999 "delete.png")


Answers:
author: Mike Bowen
body: Hi [@Anand Rajaraman](/t5/user/viewprofilepage/user-id/2776824)

There is no other way. You don't have permission to delete pages. You need to ask your Confluence Administrator to give you extra permissions or add you to a group that can delete pages.

I don't allow my colleagues to delete pages unless they have put in a request, which is assessed first.

![Licenced Users in Confluences.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/84713i4BF4D60F458AF8C9/image-size/large?v=v2&px=999 "Licenced Users in Confluences.jpg")

-Mike


Tags: confluence-cloud
Redirect server for Confluence problem
Asked by Jonathan Kim:

It seems we are having the same redirect issue with our Confluent application after we had to do emergency restore of our server. It originally pointed to Wiki location


Answers:
author: Edsel_Clarin
body: Hi JP,

Back in February, Dustin Safady helped us resolve a connectivity issue with our JIRA server (Case #GHS-178709). As it turns out, requests were not being routed to the JIRA because our URL (<http://jira.amada.com>) is no longer available. Dustin instructed us to change the connector in server.xml as follows, and that fixed the problem.

++New Connector++:

\<Connector port="8081"  
maxThreads="150"  
minSpareThreads="25"  
connectionTimeout="20000"  
enableLookups="false"  
maxHttpHeaderSize="8192"  
protocol="HTTP/1.1"  
useBodyEncodingForURI="true"  
acceptCount="100"  
disableUploadTimeout="true"  
relaxedPathChars="\[\]\|"  
relaxedQueryChars="\[\]\|{}\^\&#x5c;\&#x60;\&quot;\&lt;\&gt;"/\>

++Old Connector++:

\<!-- For <https://jira.amada.com>  
\<Connector port="8090" relaxedPathChars="\[\]\|" relaxedQueryChars="\[\]\|{}\^\&#x5c;\&#x60;\&quot;\&lt;\&gt;"  
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"  
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"  
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"  
proxyName="jira.amada.com" proxyPort="443"/\>  
--\>

Our problem now is that we have lost connectivity to our Confluence and Bitbucket applications as well, and it feels alot like the same cause. The URLs for those apps are also no longer available, and we need to remove any URL connectors, such as was done with JIRA.

Regards,

Edsel Clarin

comments: author: JP _AC Bielefeld Leader_
body: Hi,

solution for Confluence \& Bitbucket is about the same. The server.xml is the file to check for Confluence \& Bitbucket.

Best

JP


author: JP _AC Bielefeld Leader_
body: Hi,

sorry, but I'm missing a question here...

Also "same redirect issue" \& "Wiki location" is nothing I can help with.

Could you provide more \& detailed information?

Best

JP


Tags: confluence-server

server
Google Sheets
Asked by Viviana Bhandari:

Hi, I am trying to add a google sheet in a the homepage using google sheets macro, but it is not displaying. It does work when creating new pages.


Answers:
author: Vero Rivas
body: Hi [@Viviana Bhandari](/t5/user/viewprofilepage/user-id/1210094)

Look at this posts, maybe can help you

<https://confluence.atlassian.com/confkb/how-to-add-a-google-doc-to-the-widget-connector-macro-633439520.html>

<https://support.atlassian.com/confluence-cloud/docs/insert-the-google-drive-macro/>

Cheers


Tags: cloud

confluence-cloud
How can a non-admin allow someone else to edit a page?
Asked by Jacob Mathews:

For example, I am allowed to edit a page and I want to add some else to be able to edit that page as well, but I am not an admin on the space.


Answers:
author: Parvaneh Zand
body: Hi [@Jacob Mathews](/t5/user/viewprofilepage/user-id/3733541) ,

Users with Add Page permission in space, are able to create/edit pages. Only space admins can edit space permissions, so you need to ask them.

but if that user already has space permissions, at the top of your page click on Restrictions ![](https://confluence.atlassian.com/confcloud/files/724764891/989758631/1/1579717533359/Confluence_RestrictionsIcon.png) icon and add the user in edit page permissions.

you can read more here:

<https://confluence.atlassian.com/confcloud/add-or-remove-page-restrictions-724764891.html>

notice that if your page has parents, that user needs to have view permission for those parents too.


author: Ollie Guan
body: Hi [@Jacob Mathews](/t5/user/viewprofilepage/user-id/3733541) ,

First of all, you need to confirm with the space administrator whether the user you want to give permission has edit permissions for the space page which is essential.

<https://confluence.atlassian.com/confcloud/space-permissions-overview-724764760.html>

In addition, if the space administrator has given you the Restrictions permission, then you can have more control over the page hierarchy based on the space permissions.

<https://confluence.atlassian.com/confcloud/add-or-remove-page-restrictions-724764891.html>

![TIM??20200228134345.png](https://community.atlassian.com/t5/image/serverpage/image-id/84696iE043E9E36634C24E/image-size/large?v=v2&px=999 "TIM??20200228134345.png")


Tags: confluence-server

server
Sprint report and Burndown reports from Jira in Confluence
Asked by Phaneesh C Gopisetty:

Hi Team,

I would like to know if Out of the Box can we render a Jira Status Report and Burndown report pages in Confluence? Also I would like to know if we can use the URL and then render the gadgets and Dashboards also if possible


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi Phanesh,

Have you tried to register Jira gadgets as External Gadgets into Confluence? See **[Registering External Gadgets](https://confluence.atlassian.com/doc/registering-external-gadgets-204050482.html)** page to learn how to do it.

After that you can use Jira gadgets into Confluence pages :)  

Regards


Tags: confluence-server

jira-software

server
How to access deleted pages or items in confluence
Asked by Ana Stephens:

we had a section of a page that got deleted and need t


Answers:
author: Parvaneh Zand
body: hi [@Ana Stephens](/t5/user/viewprofilepage/user-id/3783991) ,

If you are space admin, go to space setting and restore deleted pages.

1. Space tools \> Content Tools
2. Choose Trash.
3. Choose Restore next to the page you wish to restore.


author: Ollie Guan
body: Hello [@Ana Stephens](/t5/user/viewprofilepage/user-id/3783991) ,

When you delete a Confluence page, it moves to the space's trash much like an email moves to your email trash or a file moves to the trash on your computer. The page isn't permanently deleted and can be retrieved, until you purge the page from the trash.

btw:

You need the space administrator's permission to complete this recycling operation.

<https://confluence.atlassian.com/confcloud/delete-restore-or-purge-a-page-724764873.html>

![TIM??20200228145128.png](https://community.atlassian.com/t5/image/serverpage/image-id/84698i45B68FC4FA34758A/image-size/large?v=v2&px=999 "TIM??20200228145128.png")


author: Parvaneh Zand
body: .


author: Parvaneh Zand
body: .


author: Parvaneh Zand
body: I don't know why my the answers don't show up!
How do you open all expandable text so that command F will search a page
Asked by joy.bianchi:

We've got internal documentation that is embedded into many expandable links, but found that using command F doesn't work with the text unexpanded. Is there a way to pop open all expanded links so that the page is easily searchable?


Answers:
author: joy.bianchi
body: Actually I found the answer once I posted this and it gave me some related content. thx.


Tags: expand

search
Cannot edit pages even with correct permissions
Asked by colleencirocco:

For some reason I have been getting kicked out of editing pages that I have full permission to edit. When I open the edit screen an error message saying "We can't show this page: The permissions for this page were changed. Contact an admin for help." I contacted my admin and he said there was no reason that he could tell that I shouldn't be able to edit the page. I tried logging in again in an incognito window and it did not work.

First it started with one page, but now it just happened with a second.


Answers:
author: Shannon S
body: Hello,

Welcome to Atlassian Community! If you are still encountering this issue, I would recommend raising a support ticket [with our Cloud Support team](http://support.atlassian.com/contact). We'll want to have a look at your site's permissions to determine the issue, and we need a support ticket to do that.

If you have any trouble doing that, please let me know and I can help you to raise a ticket.

Once the issue is resolved with support, please let us know here what the problem was in case other users were running into the same issue.

Shannon

comments: author: colleencirocco
body: Hi Shannon, I am still having this issue and I'm not sure how to raise a ticket--when I fill in my information on that link I only receive these options :

![confluence.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/85469i0CF48EB09C1D30ED/image-size/large?v=v2&px=999 "confluence.jpg")


author: Shannon S
body: Hello Colleen,

You may be getting that message if you're not the primary contact or site admin for the Cloud site. The site that is associated with your email address does appear to be eligible for support, so I believe that this is the case.

I can see that you are a user on the site, but not listed as an admin. If that is correct, then I would recommend that you have your site admin raise the ticket on your behalf, and then they can have you added to the ticket as a participant.

Let me know if you have any trouble with that!

Shannon


author: Darryl Lee
body: We ran into same issue. What fixed it for us was looking at the Page Restrictions, the old group that had edit rights was curiously all in lowercase: **lmi-hr-authors**

When I removed that and re-added the group with proper capitalization (from the lookup), **LMI-HR-Authors**, the user then was able to again edit the page.

Of note was the fact that Page History shows "Version published after converting to the new editor" just 2 days ago. So I'm wondering if there's a bug in the conversion process with regards to Page Restrictions.

OH, and now that I look at Page Restrictions again, it's back to all lowercase. Very odd.


Tags: cloud

confluence-cloud