youngmon/atlassian-qna huggingface dataset:
Unable to create a Jira issue from Confluence (non standard issue type)
Asked by Mark de Bont:

In Confluence I want to create a issue from a page.

This works fine for the default Jira issues but seems to fail for the custom issue types.

So Task/Story/Bug works find, but not for custom issue types.

See attached the firefox dev view. Same error on Edge

![Confluence_Jira_issue_2021-11-09_11-39-27.png](/t5/image/serverpage/image-id/168527i66A0D478C2FDCB68/image-size/large?v=v2&px=999 "Confluence_Jira_issue_2021-11-09_11-39-27.png")


Answers:
author: Brant Schroeder
body: [@Mark de Bont](/t5/user/viewprofilepage/user-id/531900) Does the custom issue type have any additional fields that are required?

comments: author: Mark de Bont
body: No, plus not any different then a standard Story/Task etc. (which a working fine)


Tags: confluence-server

server
Upgrade from version 7.8.0 to 7.14.1 fails
Asked by Payam MASOUMI:

Hello,

we are currently in the process of upgrading Confluence from version 7.8.0 to 7.14.1. The process runs as it is supposed and describes in the documentation. We copy the files required just as stated in the process but the service won't run anymore. Website won't load and the system is not accesible. We are running the system in Windows 2016 with MySQL.


Answers:
author: Daniel Ebers
body: Because the question to troubling upgrade processes repeats recently in Community here more of a basic recommendation:  
If your own staff gets stucks with migrated trained and skilled partners are available which are experienced in doing upgrades and complex migrations.  
You can locate a partner near you from partner directory:  
<https://partnerdirectory.atlassian.com/>

Regards,  
Daniel


author: Radek Dost?l
body: What does "as stated" and "won't run" and "won't load" mean? You're describing about a thousand possible causes.

comments: author: Payam MASOUMI
body: * As stated in the upgrade documentation from Atlassian in "upgrading Confluence" (AKA the documentation)
* Won't load is won't load, it keeps looking for the web access until it comes up with a time out.

I don't know what else to tell you that, is literally the behaviour.


author: Payam MASOUMI
body: I'm looking for a known issue when you migrate from/to those specific versions. If there's none then maybe any tips where to look when the web service won't let the website load. So yes, it is pretty general, but at this point without access to the webadmin there isn't much to say about it. Maybe someone has experienced this and have any ideas what could be when you have that behaviour even when following the upgrade steps exactly as Atlassian describes them.


Tags: confluence-server

server
How do i format Jira Marco table within PDF Style Sheets
Asked by Adam Taylor:

I'm trying to edit our PDF exporter so that it will include a Jira Marco table but the format keeps coming out awful. Is there a way to edit this so that the table converts to show how it is in Confluence?


Answers:
author: Fabian Lim
body: Hi [@Adam Taylor](/t5/user/viewprofilepage/user-id/2750803)

I found this post that may help you: <https://community.atlassian.com/t5/Confluence-questions/PDF-Export-Stylesheet-and-JIRA-macro/qaq-p/771037>

This is where you find the details on how to customize the pdf export: <https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/>

Regards


Tags: cloud

confluence-cloud
Confluence @ only notification?
Asked by George:

As a Atlassian site admin, how can I setup the default behavior of the Confluence email notification system globally to only notify user when they are mentioned with "@"?

I understand that users can setup their default email notifications and stop watching for notifications but I'd like to configure it for the whole site, no notification at all except for if a user is mentioned with "@"

Any suggestion is much appreciated.


Answers:
author: Brant Schroeder
body: [@George](/t5/user/viewprofilepage/user-id/4422091)

Confluence admins can:

* Set the default options for the recommended updates notification. Select(Settings) in the Confluence navigation then choose **Recommended Updates Email** on the left. See [Configure the recommended updates email notification](https://support.atlassian.com/confluence-cloud/docs/configure-the-recommended-updates-email-notification/).

* Turn email and push notifications on or off for their instance. Select(Settings) in the Confluence navigation then select **Further Configuration** to manage these settings.

Other than that you will have to have the users make the adjustments. <https://support.atlassian.com/confluence-cloud/docs/subscribe-to-email-notifications/>

comments: author: George
body: Hi Brant, many thanks for your help.

The "Recommended Updates Email" settings seems to be irrelevant and turning the email and push off globally doesn't seem to be a good option.

Guess we'll have to instruct the users how to adjust their preferences setup.

Thanks again!


Tags: cloud

confluence-cloud
Can Attachment Checker for Confluence see if the uploaded document is protected?
Asked by ATS Team _ BASF:

Can Attachment Checker for Confluence see if the uploaded document is read/write protected?

We have a case that some clients uploads documents protected with Microsoft AIP to Confluence so this documents cannot be render in preview mode.

So we would like to have an option to check uploaded documents and if the file is protected to give a defined fail message to the uploader (and the file will not be uploaded)


Answers:
author: Brant Schroeder
body: [@ATS Team _ BASF](/t5/user/viewprofilepage/user-id/3917327) I believe this is what you are looking for <https://akeles.jira.com/wiki/spaces/ACC/pages/854327297/Password+Protected+Files>

Looks like you can block protected files from being uploaded. I was not able to find anything else in their documentation so if this does not answer your question you might consider submitting a support issue to the app creator. <https://akeles.jira.com/servicedesk/customer/portal/1/create/8>

comments: author: ATS Team _ BASF
body: Thank you for this, I will test it

I am already in contact with the creator and as far as I understand, this will be a new feature of this plugin as he is working on this


Tags: confluence-server

server
Word dorc import - disable specific import options
Asked by Renato Tovar:

Hello

We want to disable certain import options in the **Import Word Document**function. For example we don't want our users to be able to replace existing pages or delete existing children pages because we think that could cause some problems in the future.

To be more specific we want to disable the following options:

* **Replace \<page name\>** - content will be imported into the current page. The title of this page will change to the title you specified in the Root page title field.
* **Delete existing children of \<pagename\>** - any existing children of the current page will be removed when the content of the page is replaced.
* **Replace existing pages with imported pages of the same title** - overwrite the content of existing pages. The change will be shown in the Page History for the page.
* **Remove existing pages with the same title as imported pages** - remove original pages and then create new pages. The change is not shown in the Page History for the page.

How can we disable those options?


Answers:
author: Brant Schroeder
body: [@Renato Tovar](/t5/user/viewprofilepage/user-id/4043035) unfortunately there is no a way to configure or change what users can do with the word doc import. You could disable it for everyone but not configure certain options. <https://confluence.atlassian.com/doc/import-a-word-document-into-confluence-170493136.html>

comments: author: Bill Bailey
body: I would agree. It is an all or none.


Tags: confluence-server

import

office-connector

option

server
Can't edit draw.io diagram when embedding "Recent Diagrams"
Asked by ronnie.gane:

When I embed a draw.io diagram by uploading an XML file from my computer, the toolbar allows users to go straight from the confluence page to editing the diagram, by clicking this pencil button.

![Screenshot from 2021-11-09 14-38-48.png](/t5/image/serverpage/image-id/168477iB4F642398A52CDC1/image-size/large?v=v2&px=999 "Screenshot from 2021-11-09 14-38-48.png")

When I embed a draw.io diagram by selecting it from "Recent Diagrams" (stuff I have uploaded previously), this edit button is replaced with "Go to containing Page" - which takes me to a list that is completely empty.![Screenshot from 2021-11-09 14-38-56.png](/t5/image/serverpage/image-id/168478iF7898BAE6566B8E4/image-size/large?v=v2&px=999 "Screenshot from 2021-11-09 14-38-56.png")![Screenshot from 2021-11-09 14-41-29.png](/t5/image/serverpage/image-id/168479i68BC9B154FC3A179/image-size/large?v=v2&px=999 "Screenshot from 2021-11-09 14-41-29.png")

How do I get the embedded diagram to always show the Edit button? I want users to be able to edit these diagrams from the page.


Answers:
author: ???Drake
body: I found the way to change embeded diagram.

1. click ...(more actions) button.
2. click Attachments.
3. click tab draw.io Diagrams.
4. click diagram you want edit.
5. click pencil button and you can go edit page.

I got a hint from this page : <https://community.atlassian.com/t5/Marketplace-Apps-Integrations/how-can-I-delete-a-draw-io-diagram-in-confluence-cloud/qaq-p/1003450>


author: Marija Radovic
body: Hi Ronnie,

Embedded diagram can only be edited on a Confluence page where it was initially created.

In your case, when you upload xml saved locally to your Confluence page, you should see this file under three dots top right \> Attachments

Since diagrams are stored as attachments only, you'll be able to edit it via Edit pen in Confluence page view (this is a Confluence source page for this diagram)

When you embed it into another Confluence page using Recent tab the only way to edit it would be to click Go to containing page, click page name above diagram tab and edit the diagram there.

Does it help?

P.S "drawio diagrams" tab missing diagrams seems like Atlassian issue because other diagram plugins have the same problem. but we'll check additionally

Regards,


Tags: cloud

confluence-cloud

diagram

draw.io

embed
How can I see list of last update date for all each individual page?
Asked by Ai SAKAMOTO:

I need to list up the page owner and the last update dates for each page in the space.

I can see the owner and last update dates on the top of the page, but I need to view all pages' content owner and previous update date for space.

Are there any ways to list up the owner and last update date for each page in the space without using the SQL macro?

The cloud solution, please.


Answers:
author: Kishan Sharma
body: Hi [@Ai SAKAMOTO](/t5/user/viewprofilepage/user-id/4602410) Welcome to the Atlassian Community!  

Natively you can use [Contributors macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-contributors-macro/) to see the page authors/editors and last modified date on the individual pages in your space.  

You can also explore "[CQL Search](https://marketplace.atlassian.com/apps/1213090/cql-search?tab=overview&hosting=cloud)" plugin from the Atlassian Marketplace, which is currently free and will meet your requirement.

Let me know if this helps.

comments: author: Ai SAKAMOTO
body: Thank you so much! It worked!


author: Kishan Sharma
body: Glad that helped :)


author: B Arvind Kumar
body: This is quite useful info. This macro only picks up pages that were edited after being published. However, this does not capture pages that were not edited at all. Is there any option to include all the pages and instead of edit date, creation date can be mentioned where there are no edits?


author: Kishan Sharma
body: [@B Arvind Kumar](/t5/user/viewprofilepage/user-id/5169497) Unfortunately Contributors macro doesn't have that functionality at the moment. However, you can raise a [support ticket](https://support.atlassian.com/contact) with Atlassian and ask them to raise a suggestion on your behalf.


author: Anne Pan
body: Are there any solutions for Data center version?

comments: author: Kishan Sharma
body: Yes, [Contributors Macro](https://confluence.atlassian.com/doc/contributors-macro-183468956.html) is available on Confluence DC 8.8.


author: Anne Pan
body: [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) Thank you.


Tags: cloud

confluence-cloud
Formatting for underlining
Asked by Joanna Wardell:

I have some manually entered dates on some of my cards. Sometimes the date is underlined and sometimes it is not. I haven't figured out what makes this happen or not happen even though it seems like I am doing the exact same thing every time. I am not seeing it in the help for formatting text in Trello. Thanks!


Answers:
author: Esme Crutchley
body: Hi [@Joanna Wardell](/t5/user/viewprofilepage/user-id/3838974)

Welcome to the Community!

Could you possibly send some screenshots of the differences in the cards (taking out any personal information) so that we can maybe see where the problem is occurring? If you could screenshot as much of either the front or the back of the card, for illustration, as possible, that would be fab!

:)

comments: author: Joanna Wardell
body: ![9EA466F6-4343-4452-8039-2C7A93F21556.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/89119i4C47987735A7F8FE/image-size/large?v=v2&px=999 "9EA466F6-4343-4452-8039-2C7A93F21556.jpeg")This is an example in my checklists of one not underlined and one that is.


author: Esme Crutchley
body: Hi [@Joanna Wardell](/t5/user/viewprofilepage/user-id/3838974)

Thank you for that, I'm wondering if the second checklist item (that's underlined) is actually a link to another Trello card?

Usually, things get underlined when they're links (in markdown, there isn't a symbol to make things underlined for this reason as illustrated in this article [Using markdown in Trello](https://help.trello.com/article/821-using-markdown-in-trello)).

So that's leading me to think that the second checklist point is actually a link to either a webpage, or another Trello card? Is that a possibility?

Please let me know if not and we'll think of something else

Esme :)


author: Joanna Wardell
body: Two things:

1. The underlining does not occur when I view Trello on my desktop browser.

2. When I clicked on the underline on my iphone it asked me if I wanted to call that "number" and also gave the option to open, copy, share, edit--or cancel.

When I entered these dates I did not use brackets. So I'm still confused how it happens that is underlined--or not.

Thank you for considering this question!


author: Esme Crutchley
body: Hi [@Joanna Wardell](/t5/user/viewprofilepage/user-id/3838974)

That is very odd!

I don't know if [@Andy - PTC Redundant](/t5/user/viewprofilepage/user-id/1182002) might have a better idea?
Responsible
Asked by Olivier_Coustaing:

Hello, On files where there are several members, I want to identify one of the members as responsible for the file. Do you have a solution?


Answers:
author: Iain Dooley
body: [@Olivier_Coustaing](/t5/user/viewprofilepage/user-id/3838659) If only one member is responsible, why do you want to add several members to the card?

comments: author: Olivier_Coustaing
body: Because we have to work together on a card. But we need a manager who will punctuate the progress of the work and revive his colleagues.


author: Iain Dooley
body: [@Olivier_Coustaing](/t5/user/viewprofilepage/user-id/3838659) Okay well depending on what functionality is associated with that, if it's just a matter of making a record of it, then you could simply create a custom field called "manager" and put the persons name into it.   
you could kind of formalise by assuming the first person added is the manager and run a butler command like:

when a member is added to a card with no members set custom field "manager" to "{memberfullname}"


author: Olivier_Coustaing
body: This solution suits me! I need to understand how to create a custom field. thank you so much
Setting custom Field value when adding a card
Asked by Rob Schaerer:

Is there any way that we can set a custom field value at the time that a card is placed on the board? Currently, I've

1) written a bit of code that will identify a custom field on a board by the name of the custom field (why isn't this an option via that API or am I missing something?)

2) Then go back through all of the cards that I have posted to the board and update the custom field value for each one.

It just seems pretty round-a-bout the way that I had to go about this. I'm hoping (guessing) that I'm missing something when it comes to the way that Custom Fields work via the API because this just seems really convoluted to me.


Answers:
author: Iain Dooley
body: [@Rob Schaerer](/t5/user/viewprofilepage/user-id/2616286) yep the custom field value API is pretty intense. You can access them via Butler though, for example:

![2020-03-31 at 10.52 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/88444i205F6E5B41A72BE7/image-size/large?v=v2&px=999 "2020-03-31 at 10.52 am.png")Trellinator also wraps the custom fields API some friendlier functions, here's the equivalent Trellinator function for the above command:

<https://gist.github.com/iaindooley/d5d9599fc1ddb96128a954bec2e67c38>

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

comments: author: Rob Schaerer
body: Yeah, I love Butler but I was surprised to learn about the limitations that it has on the number of runs and overall operations. For even a small team I was going to be running into the monthly limit very quickly.

I'm going to have to look over your Trellinator script again Ian. Thanks!
Using calender to track team schedules?
Asked by Jackie Kook:

I'm using the Calendar add-on in Trello and would like to know if I can add items to the calendar as team member schedules, not just due dates. This would enable our supervisor to track team member locations and times, since we all have multiple work sites and flexible scheduling. Maybe there's a different add-on to use? I've been playing around for a few hours now and haven't come up with a different way to manage content on the calendar.


Answers:
author: Iain Dooley
body: [@Jackie Kook](/t5/user/viewprofilepage/user-id/3836566) the best resource planning/gantt charting tool for Trello is Placker:

<https://placker.com/index.html>

comments: author: Jackie Kook
body: That sounds like another project tracker. I'm looking for a way that I can see where people are working and when, just a standard calendar, such as in Outlook. We don't do a lot of cross-planning or project work, so the calendar would literally just be for ease of use for our supervisor, who isn't real tech-savvy. We are experimenting with new ways to manage our reporting needs, and Trello won't work if we can't get the features we need. I appreciate your response!


Tags: calendar

schedule

team
Combining free and paid accounts, what kind of account do customers need ?
Asked by shocki:

Hello,

I am thinking of using Trello for our company. That means I would use Trello Business Class for our team. We also need to communicate to our customers though. I cannot force them to pay for the Business Class of course. Do they have to use a paid account or could they work with the free account ?

Regards Jens


Answers:
author: Vini
body: Hi Jens!

Trello Business Class is a subscription that is applied to the Team level, not the User level. That means that you will be charged per each team member on the upgraded team.

You could have a team that only has you as a member, and have your customers as guests of the boards of that team. A guest, by definition, is a user who is not a member of the team, but is a member of the boards on that team.

You will not be charged anything additional for guests who are members of up to one team board. When a guest is a member of 2 or more boards, they will be charged the full price of a member, as they qualify as a Multi-Board Guest.

<https://help.trello.com/article/1123-multi-board-guests>  
<https://help.trello.com/article/855-how-billing-works-with-trello-business-class>
Rules Applied to cards emailed into a list not working
Asked by Nicole Quadrini:

I have tried to set up multiple rules like this:

"when a card is emailed into list "New Service Inquiries" by me, add the purple "Nicole" label to the card"

or

"when a card is emailed into list "New Prospect Intake" by me, add member @chelseaworthen1 to the card, and set custom field "Servicing Agent" to "Nicole"

Other rules I have set seem to be working just fine. Any suggestions about what I'm doing wrong?


Answers:
author: Iain Dooley
body: [@Nicole Quadrini](/t5/user/viewprofilepage/user-id/3836564) can you see any errors in the command log?
problems registering new user
Asked by matiasrondissone:

While trying to register a new member of the organization onto Trello, I tried to log in the credential in Atlassian log in and this was prompted, can anyone help?

All the other member of the organization didn't have this issue while login in

![Screen Shot 2020-03-30 at 11.06.09 AM.png](/t5/image/serverpage/image-id/88368i6341F705C78F4338/image-size/large?v=v2&px=999 "Screen Shot 2020-03-30 at 11.06.09 AM.png")![Screen Shot 2020-03-30 at 12.44.55 PM.png](/t5/image/serverpage/image-id/88367i92C7EF2FAAE807A2/image-size/large?v=v2&px=999 "Screen Shot 2020-03-30 at 12.44.55 PM.png")


Answers:
author: Petter Gon?alves
body: Hello [@matiasrondissone](/t5/user/viewprofilepage/user-id/3662497)

Welcome to Atlassian Community!

Please, try the following steps and check if you are able to log in your Trello Application:
> 1 - Open an incognito tab in your browser and navigate to the following page:
>
> [http://id.atlassian.com](http://id.atlassian.com/)
>
> 2 - Try to login using your conventional password or use the **"Can't login?"** link in the page to update your password
>
> 3 - Try to enter your browser again (Not incognito mode) and login in your Trello site, reproducing the exact steps that caused the error before
>
> 4 - If it don't work, try to clear your browser cache and try it with a different browser

Additionally, make sure that the domain you verified is not an alias of the original domain you have. Since Atlassian doesn't accept aliases, this might be causing the error you are facing.

Let us know the results you got from the steps above.

comments: author: matiasrondissone
body: Hi Petter.

I've tried all the options above and none of them worked. I keep getting the same massages prompted in the same instances.

If there is anything else I can do o try, please let me know.

Cheers.