youngmon/atlassian-qna huggingface dataset:
JIRA session timeout
Asked by Kevin Lau:

Hi,

In the Jira/Confluence cloud product, is there a way to force users to login in again as I see their session is not expiring. We have just migrated to using Atlassian Access and want our users to start logging in with the LAN passwords. However as they have saved their password details, it is not asking/forcing them to login again?

Thanks


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Please, have a look this one

<https://jira.atlassian.com/browse/JRACLOUD-34258>

Cheers,

Gonchik Tsymzhitov

comments: author: Sam Caldwell
body: Related tickets:

\* Opened in 2013: <https://jira.atlassian.com/browse/ID-6836>

\* Opened in 2015: <https://jira.atlassian.com/browse/JRACLOUD-59175>

\* Opened in 2017: <https://jira.atlassian.com/browse/ID-6362>

\* Opened in 2018: <https://jira.atlassian.com/browse/CONFCLOUD-58676>

**No real movement from Atlassian on these.**


Tags: cloud

confluence-cloud

jira-cloud
OKTA Licensing
Asked by Kevin Lau:

Hi,

We have just integrated with Atlassian Access and see the new OKTA product. If we were to use it is there a cost involved?

Thanks.


Answers:
author: Ramona Scripcaru
body: Hey Kevin,

Yes, there is a cost involved, and let me provide you with more insights, OKTA is one of our [supported identity providers](https://confluence.atlassian.com/cloud/saml-single-sign-on-943953302.html) for enabling SAML single sign-on and by enabling this feature you will [subscribe to Atlassian Access](https://www.atlassian.com/enterprise/cloud/access) , this will grant your users secure access to an unlimited number of Atlassian Cloud products, therefore if you enable this it will be enabled for the full domain, and the users will have SSO enabled for all the products where the login with that email address, as Atlassian Access, cannot be enabled per product and you'll be charged once per employee as per the following table:

User count / Progressive price\*

|----------|----|
| 10-250   | $3 |
| 251-1000 | $2 |
| 1001+    | $1 |

\*Access pricing is progressive. That means, you'll pay a total of $750 (250 x $3) for 250 users, a total of $752 for 251 users (250 x $3 + 1 x $2), and a total of $2251 for 1001 users (250 x $3 + 750 x $2 + 1 x $1).

Thanks,

Ramona


Tags: cloud

confluence-cloud

okta
How to show updated by and updated date in custom template index on confluence cloud
Asked by Jane Conners:

Is there a field name or macro that has to be placed in page properties report to display last updated by and last updated date along with title in the index?


Answers:
author: Shannon S
body: Hi Jane,

We have a feature request for this issue, but since it was duplicated from the Server request, the only available workaround is to use a User Macro which is not possible in Confluence Cloud.

* [CONFCLOUD-29153](https://jira.atlassian.com/browse/CONFCLOUD-29153) *Extend Page Properties Report Macro to support displaying 'Creator' and 'Modified' properties*

For users who wish to do this in Server, you can follow the example on the link above, or have a look at [this Community thread](https://community.atlassian.com/t5/Confluence-questions/Include-last-modified-date-and-user-in-Page-Properties-Report/qaq-p/18371).

I understand this isn't the news you wanted to hear. Please do provide your feedback on the above request and vote on it to help show how many users would be interested in this feature.

Regards,

Shannon

comments: author: Akmal Fazleen
body: I was searching the forums to see if anyone had a solution to do exactly what you've asked for.

[@Shannon S](/t5/user/viewprofilepage/user-id/510046) +1 to this feature-request. Why can't I do user macros in Cloud?

[@Jane Conners](/t5/user/viewprofilepage/user-id/2031939) +1 to your question.


author: Shannon S
body: Hi [@Akmal Fazleen](/t5/user/viewprofilepage/user-id/1995294),

According to our [Functional Differences in Confluence Cloud](https://confluence.atlassian.com/confcloud/functional-differences-in-confluence-cloud-734070955.html), user macros allow HTML and JavaScript to run in Confluence Cloud, which can affect performance.

I hope that clarifies things for you, but please don't hesitate to vote directly on the feature request that I linked.

In addition, there's a feature request to be able to support user macros in Confluence Cloud in the future.

* [CONFCLOUD-27141](https://jira.atlassian.com/browse/CONFCLOUD-27141) *Support simple user macros in Confluence OnDemand*

I would encourage also voting on this request.

Regards,

Shannon


Tags: cloud

confluence-cloud
Jira is misconfigure and not starting.
Asked by David_Ray_Isley:

I need update IP address and domain per error below.

2018-07-19 11:38:02,031 http-bio-443-exec-10506 ERROR \[NoModule\] Error getting datasource via DBCP: JdbcDatasourceInfo{uri='jdbc:jtds:sqlserver://x.x.x.x:1433/jiradb;domain=wrong.com', driverClassName='net.sourceforge.jtds.jdbc.Driver', username='user', password='\*\*\*\*\*\*\*\*', isolationLevel='null', connectionProperties=null, connectionPoolInfo=ConnectionPoolInfo{maxSize=20, minSize=20, initialSize=null, maxIdle=20, maxWait=30000, sleepTime=300000, lifeTime=600000, deadLockMaxWait=600000, deadLockRetryWait=10000, validationQuery='select 1', minEvictableTimeMillis=60000, timeBetweenEvictionRunsMillis=300000, poolPreparedStatements=null, testOnBorrow=false, testOnReturn=null, testWhileIdle=true, maxOpenPreparedStatements=null, numTestsPerEvictionRun=null, removeAbandonedOnBorrow=true, removeAbandonedOnMaintanance=null, removeAbandonedTimeout=300, validationQueryTimeout=null, defaultCatalog=null}}

<br />

java.sql.SQLException: Cannot create PoolableConnectionFactory (Network error IOException: Connection timed out: connect)


Answers:
author: Nic Brough -Adaptavist-
body: That means it can't connect to your database server. You'll need to ensure the settings are correct and there is a route from the Jira server to the database over your network.

comments: author: David_Ray_Isley
body: Yes I understand that. But the IP address it showing is no longer exist.

What the extension on the database. So, I can see if it running locally on Jira server.

Then will need to know how to get access to update the IP address and domain. Is there a document that covers this?


author: Nic Brough -Adaptavist-
body: The database connection is stored in a .cfg.xml in the confluence home directory. It's text and you can't miss it

(It can't be "extension on the database" - you would be asking it to read the data from a database it does not yet know connection data from)


Tags: confluence-server

server
Documenting systems with different versions
Asked by John Fairhall:

I am looking for inspiration.

We have a reasonably large software solution we want to document in Confluence.

The solution now has four subtly diverging branches. We need a way to cleanly document the solution for all the branches, where most of the functionality is common but not all.

I'm loathe to produce four different confluence spaces for each branch, too much duplication that will not be maintained correctly.

Anyone have any thoughts on this?


Answers:
author: EPS Software Engineering AG
body: Hi John,

Maybe the app Scroll Version is the right choice. You find it on the Marketplace.

Regards,  
Stephan

comments: author: Tobias Anstett _K15t_
body: Thanks for bringing this up - for me it also sounds like Scroll Versions will solve that issue for you as you can

* manage multiple versions of your docs in one space
* create variants of your docs

Regarding the branching requirement - this can be solved by a branched version tree or using variants / conditional content. Depending on your use case either the one or the other makes sense -- of course it also works in combination.

If you want to learn more please check [https://www.k15t.com/software/scroll-versions and](https://www.k15t.com/software/scroll-versions?and) request a demo.

Best, Tobias (and yes, we are the vendor behind Scroll Versions)


author: Bill Rudy
body: John, to me this could depend on exactly what is meant by "software solution" and what the four branches are. If I understand you correctly, this is four slightly different approaches or components of the same solution, so I think I'd simply have a top-level page describing the overall solution and the commonalities among all four things, then four different sub-pages to describe the uniquenesses for each. Don't overthink it. :)

Regardless, I agree that creating more than one space is inadvisable, based on what you're saying.


author: Meg Holbrook
body: Hey John, perhaps you can better organize this content by coming up with a great labeling structure. In this way, you can generate page property reports of the 'branches'.

This allows users to see what the content relates to, if it crosses over, and is all still maintained in one main area.

comments: author: John Fairhall
body: I was just looking at labels. How would this work?

Say I have a page describing a function.

One of the branches does something different for the function.

Do I tag the page with labels for three of the branches, create a separate page for the branch, and tag it?

One thing we are looking for is a nice consistent way to add the diverging page to the existing confluence... under the 'main' page with a " - version X" prefix on the name maybe?
Use Jira Gadgets in Confluence
Asked by Darin Hafer:

I'm a full Admin for both Jira 7.9.2 and Confluence 6.8.2.

On Confluence, I have set up the Gadget Feed to pull from the Jira instance. That is working, or so it seems. I can get the Gadgets to appear in the Macro Browser. Some of them work, some of them don't. Here's one example:

1. Edit a Confluence page

2. Add the Agile Wallboard Gadget from the Macro Browser.

3. Watch it fail while editing the page and present this error:

"errorMessages":\["You currently don't have access to perform this operation."\],"errors":{}

I've searched and searched and found how this might be an issue for an Anonymous user or someone who isn't an Admin.

I haven't found an answer to solve this:

![gadget agil wall board - Capture.PNG](/t5/image/serverpage/image-id/35637i16282D5DF912B1AC/image-size/large?v=v2&px=999 "gadget agil wall board - Capture.PNG")

Another Example is how I can use two other Gadgets. They report falsehoods, saying no issues found .... but there are issues when I look:

![gadget falsehoods Capture.PNG](/t5/image/serverpage/image-id/35638i0030EC0D037F1CC5/image-size/large?v=v2&px=999 "gadget falsehoods Capture.PNG")

Now that I have gadgets from the gadget feed, they're pretty much of no use to me when the results on the gadget UI doesn't match the JQL.


Answers:
author: Kat Warner
body: I'm not sure how 'assignee in (currentUser())' would work using Jira filters. The Confluence current user may not be the 'user' talking to Jira. This would explain why clicking on the filter link gives you the correct results - as when you go to Jira, you are the current user.

Have you tried nay filters without 'assignee in (currentUser())'?

comments: author: Darin Hafer
body: Thanks Kat. I used a gadget called "Assigned to Me". There is no filter that I point to, it's built into the gadget, so I cannot edit the filter.

In this case, my case, I exist in both systems because both systems sync users from our Corporate AD. This is the case for other users too - All users for our organization are sync'd daily into Jira and Confluence.

Confluence provides no way of specifying a user in this regard, or to edit the gadget's filter.

Any idea why the "In Progress" gadget says "no issues", yet it provides a hyperlink and when I click on it, it shows me 6 issues?
Livesearch macro doesn't provide results unless you hit 'enter' key
Asked by Christopher Taverna:

I run two Confluence sites, both at the same version (6.10.1) and both have the livesearch macro on the homepage. On one it works fine and on the other if you put a search term in the working icon just spins but never gets results. However, hitting enter does bring you to the search results page. I don't see any way to configure things differently, and it does work in the preview window, just not on the live page.

This is the site it doesn't work on if you'd like to see it in (in)action: <https://policy.fredonia.edu>

Thank you!


Answers:
author: Daniel Eads
body: Hey Christopher,

I've tested on that page and found that the livesearch is actually working. It's just that there's something with the theme of the page glomming the results down to the bottom left. Adjusting your browser window (or scrolling down as far as possible), you can see the results pop up:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/36379i8C22934A11CFEF79/image-dimensions/878x363?v=v2 "image.png")

Not being familiar with Brikit's particulars or the theme you've selected, it will be difficult to troubleshoot why the results aren't going where they're supposed to. But the two classes we assign to the search results are:

* aui-dropdown
* search-macro-dropdown

If you've got a resource familiar with the Brikit template available, have them check out anything in the CSS that might be pushing those classes around.

Cheers,  
Daniel


Tags: confluence-server

server
Tip/Discussion: Using Unicode icons as "page type"
Asked by Scott Beeson:

I ran into a problem while documenting where I wanted two pages with the same name, so I came up with this solution which has added benefits. I'm prepending a Unicode icon to each page of different "types". For instance, for all my server pages I'm using ?. Now, if I have a server named "?api.mysite.com" and have another page that needs to be called "api.mysite.com" I have no conflict. This also has the added benefit of looking nice when referencing a page inline and it doesn't interfere with searching or tagging in any way I've found.

I'm curious if anyone has done anything similar and has any related tips?

![links.png](/t5/image/serverpage/image-id/35626i58D750F762985508/image-size/large?v=v2&px=999 "links.png")

Personally, I wish Confluence had a concept of "types" for pages, each with its own icon and no naming collisions. Check out the hierarchy under "Reorder pages". Why even have icons if they're all the same?

![2018-10-22 13_42_52-Reorder Pages - Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/35630iC306D9AE08A511CB/image-size/large?v=v2&px=999 "2018-10-22 13_42_52-Reorder Pages - Confluence.png")


Answers:
author: Scott Beeson
body: Well, at least they implemented *part*of this.


Tags: cloud

confluence-cloud
Restricted pages are hidden in Search
Asked by Mike Allen:

How come restricted pages are hidden in Search from those who can access them?

We are trying to setup a Space that contains both public and agent information. Want to be able to see all as an agent, but have the customer only see the pages for them.


Answers:
author: JP _AC Bielefeld Leader_
body: Just guessing the missing information:

You're writing about a knowledge base space connect to a Jira Service Desk project? Or is it just a standard Confluence space with permissions and restrictions?

Can you list the space permissions? Are there restricted pages? If you've got view restricted pages then all child pages are also view restricted as view restrictions are inherited.

Best

JP

comments: author: Mike Allen
body: This will be a connected space to Service Desk.

My account is in the Admin group that can see the Space. Within the Space i have one restricted page that only i can see. Search works fine in Confluence, but through Service Desk.

Using my admin account in both Confluence and Service Desk. The account can see and search in Confluence, but can't see the restricted pages via search using Service Desk


author: JP _AC Bielefeld Leader_
body: I guess this is by design as Service Desk accesses Confluence by a special access configuration allowing an anonymous access to the defined space. Therefore when accessing / searching Confluence from Service Desk you're not personalized as admin.

Check this article:

<https://confluence.atlassian.com/servicedeskcloud/set-up-a-knowledge-base-957150219.html#Setupaknowledgebase-permiss>

Best

JP


Tags: confluence-server

server
"Ouch! We can't load the image."
Asked by Richard McCance:

whenever i try to import and then run an mp4 I get the above. I cannot get this to work at all in any browser. our confluence is not online.

any help would be appreciated


Answers:
author: Brant Schroeder
body: Richard,

Are you using the multimedia macro? In order to play the mp4 you will need to use this. More information can be found in this thread: <https://community.atlassian.com/t5/Confluence-questions/MP4-Attachments-Previews-in-Confluence/qaq-p/757973>

comments: author: JP _AC Bielefeld Leader_
body: Could it be a size issue? Confluence can be restricted to only allow attachments of a certain size.

Did you check this page:

<https://community.atlassian.com/t5/Jira-Core-questions/quot-Ouch-We-can-t-load-the-image-quot/qaq-p/401628>

Best

JP


author: Richard McCance
body: I tried both ways and get "video format or mime type is not supported"


author: Brant Schroeder
body: Are you using cloud or server?


author: Richard McCance
body: we are using Server


author: Brant Schroeder
body: Can you look at the page source and see if the link Confluence is generating is correct. Also have you tried additional browsers.
Unable to restrict the page
Asked by Jitendra Singh:

Hi, I have created a page. when i am trying to restrict the page , it's giving error "you are not allowed to change these restrictions. Its either due to edit restriction on the page or permission setting for this space".

Please let me know how can i get the rights to restrict the page.

Thanks and Regards

Jitendra Singh


Answers:
author: Danyal Iqbal
body: Please contact your administrator. You need more rights to edit restrictions.


Tags: cloud

confluence-cloud
I want to make a whole Column in a table bold?
Asked by Jack Shovelton:

When I highlight a whole Column in the table, I go to set it as bold but only does the first highlighted field?


Answers:
author: Victor Mutambuki
body: Jack,

Highlight all the content in that column then Bolden them with one click.

Victor

comments: author: Jack Shovelton
body: Hi Victor,

Thank you for the reply, this doesn't seem to work though.

Thanks

Jack


author: Victor Mutambuki
body: Jack,

Can you please take a screenshot of your issue? I'll try to recreate it.

Victor


author: Tom Sharples
body: Jack and I are both having this same issue, below is an example, only the top highlighted cell (not the header) is changed to bold after highlighting the column entries - so **Router** in this example, when would expect, Router, Switch, Switch and MFP to be bold.

![Screenshot (3).png](https://community.atlassian.com/t5/image/serverpage/image-id/35614i0B93CDD38C443463/image-size/large?v=v2&px=999 "Screenshot (3).png")


author: Victor Mutambuki
body: Tom/Jack,

Only highlight the content and not the column. It should work.

Victor


author: Jack Shovelton
body: Victor,

We try to highlight all the content of the Column but only highlights the top field, as shown in Tom's Screenshot?

Thanks

Jack


author: Victor Mutambuki
body: As a work around, highlight and bolden each individual cell.

Victor


author: Jack Shovelton
body: Okay, that is what we have been doing, I was hoping there was an easier way to do this......

Jack


author: Jonathan Smith
body: This seemed to work for me.

* Running Server 6.6.1
* Highlighted column content from top to bottom, then ctrl + B

![a.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/35645iE2292306E324F3DF/image-size/large?v=v2&px=999 "a.jpg")

Is this a Confluence **Cloud** issue?


author: Jack Shovelton
body: Thank you for your reply Jonathan, yes this is an issue on the Confluence Cloud.


author: Bill Bailey
body: In the past, table column highlighting plus formatting would work in FireFox but not in Chrome. So always try another browser to ensure it is not a browser issue.

comments: author: Jack Shovelton
body: Thanks for the reply Bill, we have tried IE, Edge, Firefox and Chrome


author: Bill Bailey
body: I see in another reply, you said you were on Cloud? You may want to change your tag from Cloud rather than server.


author: Jack Shovelton
body: Thanks Bill do


Tags: cloud

table
Is there really no way that we can change the keys already defined within Confluence WIKI Cloud ?
Asked by Iuliana Burgi Jurj:

We have some keys already defined in Confluence WIKI Cloud for 52 spaces to be exact (I am counting the personal spaces).

Recently, we have discussed the key definition and we would like to put something in place a bit more sophisticated than the ones defined by Confluence WIKI Cloud.

However, I have consulted some online documentation today and I saw that once the key for a space has been set, they could not be changed anymore.

My question is: Is there no way no change all the keys set ?

If we were to implement a new process for the definition of these keys, I would like to make sure that we can use it for all the spaces, not just for the one that are to be created.


Answers:
author: Fabienne Gerhard
body: Hi [@Iuliana Burgi Jurj](/t5/user/viewprofilepage/user-id/1159135)

you are right - there is no way to change the space key in retrospektive. Even if you would copy the content from one space to newly created ones that base on your new system - you will have to change ALL links....

I think that's the cause for not being able to change the keys.


Tags: cloud

confluence-cloud
Custom SSO stopped working after upgrade to 6.11.2
Asked by Marius Laukaitis:

Hi,

We have made our custom SSO - LDAP, Kerberos, JAASRealm and SPNEGO. Everything was working fluently till we migrated to 6.11.2 (Last working version was 6.10.1). All the configuration remained the same.

Tried to find what was changed in Confluence or Tomcat, but with no luck. Debugging mode just shows that JAASRealm doesn't authenticate user. Kerberos authenticates successfully.

Our custom authenticator code looks like this:

```
package com.<our_company_name>.confluence.plugin.preauth;

import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import java.security.Principal;
import com.atlassian.confluence.user.ConfluenceAuthenticator;

public class PreauthConfluenceSeraphAuthenticator extends ConfluenceAuthenticator {

 private static final Logger log = LoggerFactory.getLogger(PreauthConfluenceSeraphAuthenticator.class); 
 @Override
 public Principal getUser(HttpServletRequest httpServletRequest, HttpServletResponse httpServletResponse)
 {
 Principal principal = super.getUser(httpServletRequest, httpServletResponse);
 if (principal != null) {
 return principal;
 }
 Principal userPrincipal = httpServletRequest.getUserPrincipal();
 if (userPrincipal != null) {
 log.debug("Got userPrincipal from request");
 return getUser(userPrincipal.getName());
 }
 return null;
 }
};
```

Maybe someone knows what has changed between version 6.10.1 and 6.11.2 what prevents from authenticating?

Thanks in advance!

BR,

Marius


Answers:
author: JP _AC Bielefeld Leader_
body: Check the Tomcat version of Confluence... This might have some implications on the SSO handling.

Best

JP

comments: author: Marius Laukaitis
body: Hi,

Thanks for response! I checked changes in Tomcat website, but didn't find (or, maybe, didn't see) something related. Confluence 6.10.1 comes with Tomcat 9.0.8 and Confluence 6.11.2 comes with 9.0.11. As I understand, it's only very minor changes...

BR,

Marius


Tags: confluence-server

server