Unable to install Confluence
Asked by Hector Suarez:

Hi,

I'm trying to install Confluence in a Linux hosted machine, through SSH. I'm trying to install it using the binary file, and loged in as the root user.

The installation process seems to complete without any problem (default options) and the installation and data folders are created correctly. Permissions seem fine (there is a up and running JIRA installation and they look pretty similar), but I just can't access the installation wizard from a browser.

I've tried changing the default ports or installation folder, but is not helping at all.

Any help please?

Thanks

H?ctor


Answers:
author: Hector Suarez
body: Ok. I managed to go on with this. Firewall wasn't allowing incoming connections (iptables).

[](/questions/57210/set-up-jira-installation-on-rackspace-server)<https://answers.atlassian.com/questions/57210/set-up-jira-installation-on-rackspace-server>

Thanks for your help


author: Steve Gerstner [bridgingIT]
body: Is your port blocked. It should be 8090? Can you check this in your firewall?

what says

netstat -tulpn

and

ps -ef\|grep catalina

Do you find the confluence-process there?

And what can you find in the logfile? Any exceptions?


author: Nic Brough -Adaptavist-
body: What does "I can't access the installation wizard" actually mean? What are you trying? How far through the install did you run into the problem? Is there an error/warning/blank screen/shouting penguin on screen?


author: Hector Suarez
body: Hi guys, thanks for your quick answers.

@Nic

I mean't 'setup wizard' instead of 'installation wizard' i.e. accessing confluence for the first time from a web browser, after installing it.

@Steve

It seems the process is running:

```
504      17598     1  1 12:37 ?       ?00:00:28/opt/atlassian/confluence/jre//bin/java -Djava.util.logging.config.file=/opt/atlassian/confluence/conf/logging.properties -Xms256m -Xmx512m -XX:MaxPermSize=256m -Djava.awt.headless=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/opt/atlassian/confluence/endorsed -classpath /opt/atlassian/confluence/bin/bootstrap.jar -Dcatalina.base=/opt/atlassian/confluence -Dcatalina.home=/opt/atlassian/confluence -Djava.io.tmpdir=/opt/atlassian/confluence/temp org.apache.catalina.startup.Bootstrap start
```

Adding also the Jira process (the uid may be a hint, as this one is showing a 'jira' user)

```
jira ? ? 29805 ? ? 1? 1? 2013 ?       ?2-20:12:39/opt/atlassian/jira/jre//bin/java -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -XX:MaxPermSize=256m -Xms256m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -XX:+PrintGCDateStamps -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/opt/atlassian/jira/endorsed -classpath /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp org.apache.catalina.startup.Bootstrap start
```

TCP connection seems open for the PID=17598 (confluence)

tcp 0 0 :::8090 :::\* LISTEN 17598/java

catalina.out dump

```
Feb 24, 2014 12:37:57 PM org.apache.tomcat.util.digester.SetPropertiesRule beginWARNING: [SetPropertiesRule]{Server} Setting property 'debug' to '0' did not find a matching property.Feb 24, 2014 12:37:57 PM org.apache.tomcat.util.digester.SetPropertiesRule beginWARNING: [SetPropertiesRule]{Server/Service/Engine} Setting property 'debug' to '0' did not find a matching property.Feb 24, 2014 12:37:57 PM org.apache.tomcat.util.digester.SetPropertiesRule beginWARNING: [SetPropertiesRule]{Server/Service/Engine/Host} Setting property 'debug' to '0' did not find a matching property.Feb 24, 2014 12:37:57 PM org.apache.tomcat.util.digester.SetPropertiesRule beginWARNING: [SetPropertiesRule]{Server/Service/Engine/Host/Context} Setting property 'debug' to '0' did not find a matching property.Feb 24, 2014 12:37:58 PM org.apache.coyote.http11.Http11Protocol initINFO: Initializing Coyote HTTP/1.1 on http-8090Feb 24, 2014 12:37:58 PM org.apache.catalina.startup.Catalina loadINFO: Initialization processed in 599 msFeb 24, 2014 12:37:58 PM org.apache.catalina.core.StandardService startINFO: Starting service Tomcat-StandaloneFeb 24, 2014 12:37:58 PM org.apache.catalina.core.StandardEngine startINFO: Starting Servlet Engine: Apache Tomcat/6.0.352014-02-24 12:38:00,224 INFO [main] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.4.3 [build 4732 based on commit hash f543bd9a3bbc12daed85f6f5e5cba84282599932]Feb 24, 2014 12:38:14 PM org.apache.coyote.http11.Http11Protocol startINFO: Starting Coyote HTTP/1.1 on http-8090Feb 24, 2014 12:38:14 PM org.apache.catalina.startup.Catalina startINFO: Server startup in 16632 ms
```

Hope it helps.


Tags: confluence-administration