youngmon/atlassian-qna huggingface dataset:
scorecard not for all components?
Asked by oscarbadoino:

* I have not reached the limit of 50 components
* n any case I upgraded my subscription
* but in some components the scorecards and the possibility of adding them do not appear, why?


Answers:
author: Vronik
body: Hi

I'm not quite sure what your problem is, but the components must be included in the projects or spaces that you need to use, maybe they don't appear in the dashboards because you don't have them assigned.

<br />

When you try to add them, you get an error, anyway I'll leave you a couple of articles in case they can help you.

<https://confluence.atlassian.com/adminjiraserver/managing-components-938847187.html>

<https://support.atlassian.com/cloud-automation/docs/components-confluence-automation/>

Regards


Tags: cloud

compass

confluence-cloud
Confluence page restriction
Asked by Tata Tatkhashvili:

Hi everyone

Can I restrict Space on confluence only for specific groups? If I restrict space from other people, will it allow others to see content in it ? pages and others? because pages are automatically public, as I know


Answers:
author: Kristian Klima
body: Yes. You can choose who can view and/or edit - per individuals or groups.

Having said that... when you say 'pages are automatically public', do you mean they are visible to anonymous users because your space is public?


Tags: cloud

confluence-cloud
Create list of (sub)tasks based on a specific label
Asked by ACN Helpdesk:

Is there a way in Confluence to create a list of (sub)tasks from a Jira Business Project that shows only the tasks with a specific label, let's say 'Question' ?

I tried it with /Jira Issues, and I could link it to the correct business project but I couldn't make it to show only the tasks with label 'question'.

The /Jira issues will probably only show issues, so is there another thing I can use?

I sadly don't know JQL (yet)


Answers:
author: Hans Polder
body: [@ACN Helpdesk](/t5/user/viewprofilepage/user-id/5405725) ,

You should use the '/jira issues' macro. Regardless of the term 'issues', it will also be able to select only 'tasks'.

You can start by selecting everything except the 'labels' in this macro:

![Screenshot 2024-08-02 122041.png](https://community.atlassian.com/t5/image/serverpage/image-id/339659i957F081D447278EC/image-size/large?v=v2&px=999 "Screenshot 2024-08-02 122041.png")

Then, switch to the 'JQL' tab and add**and labels = "question"** on the place highlighted below and click the search icon to validate. If the correct issues are shown, click the 'Insert issues' button to complete the action!

![Screenshot 2024-08-02 122346.png](https://community.atlassian.com/t5/image/serverpage/image-id/339661i73718409AA2D0A94/image-size/large?v=v2&px=999 "Screenshot 2024-08-02 122346.png")

comments: author: ACN Helpdesk
body: Thank you very much! This was very clear and worked!


author: Hans Polder
body: Happy to hear that! Happy exploring :)


author: ACN Helpdesk
body: Is there a way to show the subtasks are past or their task?


author: Hans Polder
body: Hi, I would suggest you raise a new question about this. Please do add some context like a screenshot to help clarify your question!


Tags: cloud

confluence-cloud
Pages not publish
Asked by sarangereld38:

After clicking publish, it's still draft


Answers:
author: Marc - Devoteam
body: Hi [@sarangereld38](/t5/user/viewprofilepage/user-id/5559112)

If you keep getting this messages after refreshing, or see error messages.

Raise an issue at Atlassian Support, via the ? option in your instance. They can check your insatnce backend.


author: Vronik
body: Hello  
But you get an error, maybe the page has been cached, try refreshing the browser, I just did it on my confluence and it works perfectly, and there are no issues with the platform


Tags: cloud

confluence-cloud

draft

publish
Space Logo in homepage
Asked by Volker Blum:

Hi, my customer came up with a question that I cannot answer even after going through all configuration options. They complain that the space logo (top left next Knowledge management) has disappeared from the titel (yellow mark under the green header image). The header image has not changed the cache is cleared etc. I cannot find an opportunity to set this logo. I can select emojis, but I want to set this logo automatically in any space. Could someone guide me there, please?

Thks a lot

Volker

![image-20240731-132836.png](/t5/image/serverpage/image-id/339650i7E8CCBAB70263B0A/image-size/large?v=v2&px=999 "image-20240731-132836.png")

disappeared

disappeared


Answers:
author: Marc - Devoteam
body: Hi [@Volker Blum](/t5/user/viewprofilepage/user-id/5273821)

So before the title there was a picture, this is the emoji option. You can als create custom emoji's.

So that can be the the space logo.

There has never been a default auto option for this.


author: Barbara Szczesniak
body: [@Volker Blum](/t5/user/viewprofilepage/user-id/5273821) These pages may help you:

<https://community.atlassian.com/t5/Confluence-articles/Modernized-Content-Topper-Beautiful-amp-Dynamic-Titles/ba-p/2604971>

[Make your page and its title more memorable \| Confluence Cloud \| Atlassian Support](https://support.atlassian.com/confluence-cloud/docs/make-your-page-and-its-title-more-memorable/)


Tags: cloud

confluence-cloud
How to get rid expired licenses
Asked by Ilya Samigulin:

Hello,

At [my.atlassian.com](http://my.atlassian.com) in Licenses I see several old non-needed licenses.

As I understand, one of that licenses tried to auto-renew (luckily, it fails).

So, I would like to delete these licenses - SEN-2245055, SEN-L198356, SEN-2245054.

How I can do it?


Answers:
author: Pedro Cora
body: Contact the customer advocates at <https://support.atlassian.com> and they can help you with that! ![laugh](/html/@BEA1CC333F4D830F5303329D7DC07DE4/images/emoticons/laugh.png "laugh")

-- Pedro


Tags: account

licence
Active Directory: How to sync only users under certain OUs
Asked by Dieter Scheruga:

My base dn is like : OU=CEE,DC=xyz,DC=at

unde CEE there are furhter OUs for countries: AT, CZ, HR etc.

There are furhter OUs I don't want to sync.

How can I only sync users from AT or CZ or HR etc.?

Under 'Additional Group DN ' I don't know how to write OR: OU=AT\|CZ etc. doesn't work

Maybe also a user filter would work. But I don't know how to say "under the OU=AT or OU=CZ" etc.

Thanks for help

Dieter


Answers:
author: Dieter Scheruga
body: I found "my" solution in filtering for users in a certain (nested) group:

(\&(objectCategory=Person)(sAMAccountName=\*)(memberOf:1.2.840.113556.1.4.1941:=CN=MyGroup,OU=ou1,OU=ou2,OU=User Groups,OU=AT,OU=CEE,DC=XY,DC=at))

But i would still be interested in a solution based on OUs :smile:

BR

Dieter


Tags: account

active-directory

sync

user-directory
how can I get this site to stop emailing me a ton of user questions?
Asked by Dan Dillon:

I was in last night briefly, looking at a question I posted over a month ago... I think I pressed the 'watch' icon. Not sure this is what is causing the problem, but wanted to mention it. Now I'm being spammed with issues being submitted to this site which I do not care about. What can I do to stop this?

Thanks, Dan


Answers:
author: Nic Brough -Adaptavist-
body: You almost certainly hit "yes" when asked "would you like to watch this label".

Click on "topics" above and you'll get a list of what you are watching. With handy little X marks next to them. (Give it a few minutes after belting a few of the Xs and it should stop emailing you...)


Tags: account

off-topic

website
I need to change my e-mail in my profile. How can do that?
Asked by Bego?a Bonet:

Because I've moved from one company to another, I need to change my e-mail in my profile. How can do that?


Answers:
author: Bego?a Bonet
body: Any idea about how to do this?


author: Bego?a Bonet
body: Any help?


author: Bego?a Bonet
body: Hi Bruno,

No, my problem is easier that this, I need to change my e-mail account in my Altlassian personal profile (Bego?a Bonet) it's not related with the products that I'm configuring. The atlassian id related with them is another account not my account.

I've tried to chage it editing my profile but it isn't editable

Thaks

Bego?a


author: Bruno Rosa
body: Bego?a, I believe you're referring to your **Atlassian ID** account, is that correct? All My Atlassian accounts use an [Atlassian ID](https://id.atlassian.com/) email address for the user name. At this time, it's not possible to change the email address on an Atlassian ID account. However, it is possible to move the server licenses or Atlassian Cloud subscriptions to a new account on the Atlassian website. To create a new account and move products please use the steps described [here](https://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-1).

<br />

If you're not referring to your Atlassian ID account, please clarify.  


Tags: account

profile
Two accounts on id.atlassin
Asked by Collin Harris:

I currently have two id.atlassian accounts under two different emails with all of the same profile info and billing information. Both emails are listed on my two my.atlassian products (**Bitbucket (Cloud) Evaluation (Monthly Payments)**for two accounts). Is there a way to merge these two accounts?

Thanks


Answers:
author: Gorka Puente _Appfire_
body: Hi @Collin Harris,

I don't think you can merge account but you can set different emails for different services, check this <https://id.atlassian.com/profile/services.action>

Otherwise, you should contact Atlassian for doing so.

[Regards,](https://id.atlassian.com/profile/services.action)

Gorka


Tags: account

my.atlassian
How can I transfer points from one Atlassian Answers account to another?
Asked by Rodolfo:

I have 2 accounts in Atlassian Answers. I would like to transfer my statistics (points, answers, etc) from one account to another. Is this possible?


Answers:
author: Joe Clark
body: We are working on a way to allow users to link their Answers account to a new email address, and this feature should be available soon. Merging the statistics of two user accounts is more complicated - we don't have this on the roadmap yet.


author: Alejandro Conde Carrillo
body: There is not a way to do this. There is a feature request in [CQ-1356](https://jira.atlassian.com/browse/CQ-1356).


author: MattS
body: Ask support if they can do it for you?


Tags: community
Licensing for development versus production environments
Asked by Tony:

Our academic institution has purchased licensing for jira and have currently been using it in a development environment. We want to roll it out into a production environment. I am hoping you can help me answer two questions about this:

1. Are there different licensing rules for development environments versus production environments?

2. Do we need separate licenses and separate identifiers for these different environments, or are we limited only by the number of user licenses that we have purchased?

Thank you.


Answers:
author: Nic Brough -Adaptavist-
body: Sort of yes and no...

If you have Cloud, there is no difference between dev and live. You need to buy licences for each system and in the right bands for the numbers of users - you're paying for the usage of a managed system, and the licencing doesn't care what you're using it for. That's quite easy...

For SERVER version though, it's nicer. You buy PRODUCTION licences. You use that on your Production server. But then, you get DEVELOPMENT licences that you can use many times, for development, testing, failover and so-on (This does not apply for the $10 starter licences though).


author: Eric S
body: Hi Tony,

Just to compliment what Nick and Benito said.

Commercial and academic license owners (excludes Starter licenses, free licenses or cloud services) are entitled to free developer licenses for use in cold standby, development or testing servers. The licenses are perpetual with access to software updates during the same maintenance period as the associated commercial/academic license.

The billing or technical contact can generate a developer key by performing the following steps:

1. Log in to [My Atlassian](http://my.atlassian.com)  
2. Click 'View Developer License' and review the license agreement  
3. Click 'View' to agree.

Once the license key is presented, copy and paste it into your development server. You may generate more than one dev key if running multiple pre-production, e.g. development, testing, and QA, servers. These licenses are not for production use, which would violate Atlassian's [Customer Agreement](http://www.atlassian.com/licensing/license).

I hope this helps!

Cheers,

Eric


author: Benito Picarelli
body: Just to complete Nic's answer, you can generate this Development license from your purchased license at your <http://my.atlassian.com> account. Basically, it is a second license that you can use for development environments when using JIRA server hosted.


Tags: licence

server
Is anyone else being taken to the verify email address screen when using Atlassian Answers?
Asked by BryanT:

Each time I try to log in with my usual account (I created this temporary one), I am taken to the Verify Email Address, Atlassian ID page. I get the email and verify then it then prompts me again to verify the email address. It becomes a vicious cycle that I can never end or actually log in.


Answers:
author: Joe Clark
body: Hi @Bryan Trummer - did you get your problem resolved?


author: Ryan Lessard
body: The same thing happens to me - I created an account on bitBucket and started to use it before I verified my email. Now anything I click at all (documentation, support, etc) brings me to the "Manage your account" screen. I cannot find any way to verify my email address - when I try to click the link in the email that was sent to me, it says it is expired. When I look in the "Manage your account" screen, there is no option to send a new email, even though it says the email is unverified.


author: BryanT
body: Thanks for the advice. I have opened a support ticket.


author: Steven F Behnke
body: I have a friend who had this issue trying to use Atlassian University. I think you should open a Support ticket or enter a bug and hope it get's routed correctly.


author: BryanT
body: This also occurs with when trying to get into My Atlassian to review my license info.


Tags: account

community

login
How to clear evaluation licenses?
Asked by FORUMHOUSE:

Please help! How can i remove all useless evaluating licenses from my account?


Answers:
author: Metin Savignano
body: It seems you cannot remove unused licenses from your account. However, what you can do is to archive these licenses, so they won't be displayed any more. To do so, select the license, then click on the *Archive* link on the right side below the license key.

This will not really remove the license from your account but it won't show up any more in your list of licenses unless you specifically select to show archived licenses.


author: gustavo_refosco
body: Hi,

I believe you will need to reach Atlassian Sales ([](mailto:sales@atlassian.com)[sales@atlassian.com](mailto:sales@atlassian.com)) for this, as you cannot remove licenses in [](https://my.atlassian.com)<https://my.atlassian.com>. They should be able to assist you on this.

Regards,

Gustavo Refosco


Tags: account

licence

trial
Adding an email address as billing/technical contact
Asked by Ido Aviv:

Hello,

I'm trying to add an email address as tecnical/billing contacts.

Where it says Email: I'm typing the email address I wish to add and press the 'Add' button.

I get on the top of the page a red message saying:

* Please enter a valid email address

How do I edit existing contacts? how do I add contacts properly?

Thank you

Roee


Answers:
author: Ido Aviv
body: Yes. this is a valid email.

I'm really puzzled why its not accepting the email address.


author: Nic Brough -Adaptavist-
body: What email string are you adding - are you sure it's a valid email address?


Tags: account

billing

edit
Atlassian OnDemand Account Wont Create
Asked by Daniel Steel:

I've just signed up to use OnDemand today, however the site will never create....

The address i've chosen is [](https://itcare.atlassian.net/)<https://itcare.atlassian.net/>my lienceing looks correct...

What should i do next?

Any help would be great...


Answers:
author: Nic Brough -Adaptavist-
body: Have you allowed an hour for the inital setup?


Tags: cloud
How do I access my account, I gave the wrong technical contact email address.
Asked by Robert Maoga:

How do I access my account, I gave the wrong technical contact email address.


Answers:
author: Nic Brough -Adaptavist-
body: I'm afraid the answer is "use the right contact email address", or at least, the one you gave them, which you can then change.

If you've completely lost all the details you need to get in and can't reset the password because you've given an invalid email address, you'll need to contact Atlassian directly - raise a support request at [support.atlassian.com](http://support.atlassian.com)or try emailing sales at atlassian dot com


Tags: account
mySQL user account grants
Asked by STEPHEN E SUTHERLAND:

We are installing Jira locally with a mySQL database. From the install doc the following grants are needed: SELECT,INSERT,UPDATE,DELETE,CREATE,DROP,ALTER,INDEX My question is after we get everything installed, can we pull back the permissions? I don't like leaving an application account with create/drop/alter permissions.


Answers:
author: Nic Brough -Adaptavist-
body: No, it still needs all those rights for Active objects and upgrades.

(Although you could arguably lose the "drop and alter" during normal running when you don't upgrade the core or any plugins)


Tags: mysql
License move
Asked by ilazar:

Can i put licenses on my WS and moved it to another WS,

how can i do it?


Answers:
author: Nic Brough -Adaptavist-
body: You don't tell us which atlassian application or what a WS is. (World Service, William Shatner and Wall Street are the first three I thought of)

Most Atlassian apps will let you move between servers, as long as you get a new licence generated from the new server-id, and delete the old installation. But I'm not sure that's the question.


Tags: account
Account question
Asked by Marcin Borowski:

how to change my email address or how to delete my account to create new one?


Answers:
author: Alexey_Rjeutski__Polontech_
body: Could you give more context? Where do you want to delete the accout or change email address?


author: Benito Picarelli
body: Hi Marcin,

If you mean your atlassian account you should contact Atlassian directly, since the sales team is the responsible for these changes.

comments: author: Marcin Borowski
body: I have 2 different accounts with wrong email addresses. I want to change email address for one of them and delete the second one.

I mean here: <https://id.atlassian.com/profile/profile.action>


author: Nic Brough -Adaptavist-
body: Yup, definitely contact atlassian directly. Email to Sales at atlassian dot com will do it (include details of both accounts)


Tags: account

email
Deactivating a User
Asked by Victoria Chavez:

Hi,

I found the answer to this in your help section but it does NOT work. I go to the user profile in Confluence and click on "Administer User" and then it takes me to users in Atlassian. The user list is not the same. I click on the user and it only offers "delete" as an option. It does not look anything like it does in your instructions.

What are the proper instructions?

Please let me know.

Thanks,

Victoria


Answers:
author: Victoria Chavez
body: Yes. That is the doc. I have not tried that. So what happened to the "Disable" or "Deactivate" button?


author: Tiago Comasseto
body: Hi Victoria, is this the doc you mentioned? [](https://confluence.atlassian.com/display/AOD/Deleting+or+Deactivating+Users)<https://confluence.atlassian.com/display/AOD/Deleting+or+Deactivating+Users>

This documentation recommed to remove the user from all groups, within the user's details page. Have you tried this?

Cheers


Tags: account

cloud
How I can delete my account
Asked by Abdulsalam Almadani:

I don't want use confluence at all and I would deleet my all account and link

I mean everything


Answers:
author: Nic Brough -Adaptavist-
body: You can't

You can change the password to something random and forget it, after removing any card details etc. Tell "sales at atlassian dot com" that you wish the account to be closed and deactivated as well, then there should be no errors.

But deletion is not possible - Atlassian are required to keep an audit trail for some time, so they won't delete your account until it's been inactive for a while (regulations vary by country, and I don't know what their retention rules are)


Tags: account

cloud
Structure License issues
Asked by Ecom jira:

We were using Jira v 5.2 unlimited users :commercial license. Earlier we had structure 2.6.1.jira5 version with unlimted users :commercial license.Now that we have limited ths structure usage only to 2000 users we are not able to use structure. Is this because license is not valid or cannot be used?  


Answers:
author: darylchuah
body: According to [](https://www.atlassian.com/licensing/marketplace#licensingandpricing-1)<https://www.atlassian.com/licensing/marketplace#licensingandpricing-1>
> The Atlassian host application (for example, JIRA, Confluence, etc.) license tier determines the license type you need for an add-on that is paid-via-Atlassian. For example, if you are installing an add-on into a **JIRA with 25-user license** , you must purchase a **25-user license for the add-on**, even if fewer users will actually use it.


author: Robert Leitch [ALM Works]
body: Hi,

Please contact [support@almworks.com](mailto:support@almworks.com) for assistance.

Best,

Robert


Tags: licence

structure
Delete account
Asked by Maximilian Hill:

How can I delete my atlassian account completely?


Answers:
author: Nic Brough -Adaptavist-
body: You can't.

If you have had licences, Atlassian need to keep the account for their records. If you haven't, then they might delete it in the future.

Either way, let them know you want to kill it, then change the email address to something you don't care about and forget the password.


Tags: account

atlassian-account