youngmon/atlassian-qna huggingface dataset:
dual emails
Asked by Melissa Burwood:

At one point last year we had to use our personal email addresses for work due to unfortunate circumstances. All of our programs and emails have since been restored back to our work base. When we first got back on line at work I was still receiving the emails to both my home email and work email so we found and deleted that home email account from the work account. Up until about 2 weeks ago this worked fine and then I started receiving emails again from Trello at my work email and also my home email even though that one had been disabled and deleted from the system. I seem to be the only one with this issue at work. Is there some setting that can disable these emails? I searched all aspects of Trello and can not find that home email address anywhere in any settings. I am not sure where to go from here.


Answers:
author: Michael Pryor
body: All of our accounts only have one email address connected to them as far as I know. So either you have two accounts or something outside of Trello (like a gmail filter or other thing) is forwarding your emails. If you are receiving the same exact email you can look at the mail headers to figure out why but if it's exactly the same that isn't likely to be a Trello thing.

comments: author: Melissa Burwood
body: they are being sent to both email accounts separately - also it is not every email - only some. I have tried to find where that email address is located in the work account and can't find it anywhere. I also tried to log in using that email so i could delete it and i was not allowed to - it said i was already logged in (via the work email) as they are the same account. There should be no forwarding of them. We had to temporarily switch emails for about a month. Mine is now looking at both emails again and i cant find where it is accessing the temporary email we disabled and deleted last year.


author: Michael Pryor
body: To debug further I would look at the emails that are going to both. Are they on the same board? Maybe there is another account on that board with your other email? Or maybe the filter in gmail/outlook that is forwarding the email only does it for certain emails.   

I'm pretty sure you can't have more than one email per account. We moved away from that years ago (but there's a possibility you are still part of a small population of users that has that - this would probably only be Enterprise users)

I would try logging in via an incognito or private window in your browser to avoid the message about you already being logged in.
Is there an option of setting a due date for "The last day this week" or "This Friday"?
Asked by MW:

I need to have the option to set a due date as the last day of this week or this Friday. There is no such option that I can find. When will that be an option?


Answers:
author: Alex W
body: Hi [@MW](/t5/user/viewprofilepage/user-id/4775863) - are you talking about setting due dates from the card itself or from automation/Butler?
I would like to have a new list created automatically for each day.
Asked by Fara:

Is this possible? If yes, HOW?


Answers:
author: Michael Pryor
body: Create a Scheduled Command in Butler for each day to create a list called "{date}"

see [https://help.trello.com/article/1157-variables#:\~:text=Variables%20are%20special%20pieces%20of,%2C%20card%20descriptions%2C%20and%20comments](https://help.trello.com/article/1157-variables#:~:text=Variables%20are%20special%20pieces%20of,%2C%20card%20descriptions%2C%20and%20comments).


Tags: butler
LastPass filling in Labels keyword search field
Asked by Sharyn Horowitz:

I'm unable to filter a board because LastPass keeps trying to fill in the search box. It will briefly show the labels but then refreshes \& puts in my email address. I'm having the same trouble applying labels to cards. ![filter lastpass.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/185233i2573F8D8E0D73DD6/image-size/large?v=v2&px=999 "filter lastpass.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Ohh, yes, I've had this too, not just with Trello. Lastpass is definitely a little bit enthusiastic about filling fields and sometimes jumps on the wrong one.

Try firing up your Lastpass vault, and finding the Trello entry. Open it up in, and look towards the bottom.

The "nuclear" option is to simply expand the "advanced" section and tick the "disable autofill" box.

But before you do that (because it'll disable stuff you do want it to do), hit the "wrench" icon below and check all the fields it thinks it wants to fill in. When I ran into this, Lastpass had a field for Trello with an odd name and my email address as the "what to fill".

I had to look in the HTML for Trello's pages to confirm that the funny name was what it was hitting, but it did match. Removing the field (or, in my case, changing it to something I actually did want it to enter) fixed it.

comments: author: Sharyn Horowitz
body: that did it, thank you!
Cover Image Colors Patterns
Asked by sharward:

Today all of my cards that are colored Covers went crazy with pattern! What a mess! I have them all over in every board I use. And I can't find an option to go back to solid colors. HELP!!!

![Crazy Cover Patterns.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/185232iE1480DD81B8C7FDB/image-size/large?v=v2&px=999 "Crazy Cover Patterns.jpg")


Answers:
author: Felix
body: It's "colorblind friendly mode". Click on "Show menu" in top right of your board -\> "More" -\> "Labels", then at the very bottom there's a button that says "Disable colorblind friendly mode"

comments: author: sharward
body: Hooray!!! Thank you, Thank you Felix! You saved the day!
A board has private information in it
Asked by John8807:

so basically I was going through it and I found my Roblox username in the Trello board I was going through I did some more digging and I have found them periodically updating a card and it logs my Gmail, username, and private username as well as discord conversations. I asked for i

My information to be removed or at least privates and they haven't done so.

Can I do anything about this?


Answers:
author: Alex W
body: Hi [@John8807](/t5/user/viewprofilepage/user-id/4775744) - if you raise a ticket with Trello Support with the URL of the board, one of our engineers may be able to assist. We don't consider gaming usernames as personal information, so the board would have to have things like your name, email address, etc. for us to consider taking it down.
How to stop auto adding me to a card
Asked by Josh Carroll:

On android 11 every time I add/modify a notification it adds me to that card and puts a little avatar next to the card. Is there a way to turn that feature off? It doesn't do that on desktop, and I'm already watching the lists, and I'm the only user for this trello board.

I'm sure it seems silly but having to uncheck "add me to this card" everytime is getting annoying. I can see how it would be useful for a team, but if that option defaulted to off or at least having a setting to toggle between that being default or not seems like a better option.


Answers:
author: Brittany Joiner
body: [@Josh Carroll](/t5/user/viewprofilepage/user-id/4775665) hi and welcome to the community!

I think when you add a due date to a card it will prompt you to add yourself to the card or you can ignore it, but it sounds like you're saying something about notifications?

The only thing I can think of it notifications would only work by knowing if you're assigned to the card (otherwise it doesn't know how to notify), but if you're not turning on notifications, then that shouldn't be what's happening, but my guess is there's something around this that's happening. Can you record a screen share of the process on your phone and I might be able to better help diagnose?

comments: author: Josh Carroll
body: I apologize, I was in fact referring to the due date, by watching the lists and board it would notify me when the due date came. I just experimented by adding myself to a card and then adjust a due date it no longer brings up the prompt to add me to the card.

It used to add me to a card any time I created a card, and it bugged me that a few of the cards had my avatar, and up until today I didn't know how to change the color of my avatar and didn't like the color it picked and so it bugged me.

Where I'm the only one who uses this board and just use it to keep track of my own projects I didn't see a point in adding myself to the cards, so the problem was fully user error. Thank you for your help!
Two step verification when signed in with Google account
Asked by Tim Ward:

Hi,

Just looking to clarify whether or not you can set up two step verification when you have signed in with your Google account, as opposed to having a separate account password?

Regards,

Tim.


Answers:
author: Jimmy Seddon
body: Hi [@Tim Ward](/t5/user/viewprofilepage/user-id/4775658),

Welcome to the Community!

Two factor authentication for a number of Cloud products including Trello is handled by Atlassian Access: <https://www.atlassian.com/software/access>

If you are using a company managed G suite account it will be possible to use Atlassian Access for two factor authentication.

For a gmail account it's considered an "unmanaged" account that can't have two factor authentication enabled.

I hope that helps!

-Jimmy

comments: author: Tim Ward
body: Hi Jimmy,

Many thanks for your answer. So in this case I would need to to disconneect my Google account as my login credentials and establish a sepaarte password login in order to enable two step authenticantion for my account. Would that be correct?

Tim.
My desktop app keeps automatically closing. What's happening?
Asked by Elexis Schroder:

Hey community - I am on a Dell laptop that has Windows 11. A couple of days ago, when I opened Trello via the desktop app, it just keeps closing itself/shutting down in like 10 second or less. Is anyone else having this problem or know what to do?


Answers:
author: Alex W
body: [@Elexis Schroder](/t5/user/viewprofilepage/user-id/4775527) - the latest update of the app should work on Windows 11! Can you download the latest update and see if it works?


author: Alex W
body: Hey [@Elexis Schroder](/t5/user/viewprofilepage/user-id/4775527) - the Trello desktop app is not yet ready for use on Windows 11. We're working on this currently.

If you need to use Trello on Windows 11, you can use the web app.


Tags: crash
Want to fill in description at same time as creating card
Asked by KarinaG:

Basic question - sorry!

Although it is possible on the App, it seems that when using my browser (Safari), I first have to create a card which is saved, then go back and edit to add a label and/or description and save again. This means that my boss gets notifications twice. One for creating and then another for amending. Is there any way I can do all at the same time?


Answers:
author: Paul O'Neill
body: What about emailing the card contents to Trello per <https://help.trello.com/article/809-creating-cards-by-email>

The body becomes the description, the subject line becomes the title, and any hash tags in the subject line are stripped out and used as labels.

One operation, one notification...


author: Michael Pryor
body: <https://trello.com/c/wKGEqMw6/35-add-labels-to-new-cards-with>  

(More tips on that board too)

comments: author: KarinaG
body: Ooh Thank you. That's the labels sorted - but can't work out how to do the description without saving first?


author: Michael Pryor
body: No way to do that in the Trello web interface but you can set the description when a card is created I believe in the API so a diff card creation interface might work (I can't test right now but for example <https://trello.com/add-card> might do it or another tool like that or you could write something to do it)


author: KarinaG
body: Thank you :-)
Trello data center
Asked by Christina Overgaard-Hjorslev:

Hello,

our Danish company is considering using Trello.

We currently use Jira and Confluence.  
In regards to data location, would Trello data also be located in Europa - like the main part of the other cloud-based data we have? I cant seem to find any info in regards to data location for Trello anywhere.

I have info from this page: <https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/>

Best regards

PM at a Danish IT-house

Christina Overgaard


Answers:
author: Alex W
body: Hey [@Christina Overgaard-Hjorslev](/t5/user/viewprofilepage/user-id/4775136) - this info is located on the following page: <https://trello.com/legal/security>

As per this page...
>
> ### Data Centers and Location {#toc-hId-1315413988}
>
> Trello production services are hosted on Amazon Web Services' ("AWS") EC2 platform. The physical servers are located in AWS's EC2 data centers. As of this date, AWS (i) has certifications for compliance with ISO/IEC 27001:2013, 27017:2015 and 27018:2014, (ii) is certified as a PCI DSS 3.2 Level 1 Service Provider, and (iii) undergoes SOC 1, SOC 2 and SOC 3 audits (with semi-annual reports). Additional details about AWS' compliance programs, including FedRAMP compliance, can be found at AWS' website.[1](https://trello.com/legal/security#footnote)
>
> All user content is stored within US regions of AWS. Trello's production environment is hosted on an AWS EC2 platform. User content can also be found in Trello backups, stored in AWS EC2, S3, and Glacier.
>
> We do not offer customers the option of hosting Trello on a private server, or to otherwise use Trello on a separate infrastructure.


Tags: data-center
Why can?t I access Trello?
Asked by ???? ????:

For some reason yesterday all of the computers in the office disconnected from Trello servers. I clicked reload and since then I can't access Trello on the windows app or from the browser. From my phone I have access though.


Answers:
author: Paul O'Neill
body: Presumably, you have access to other websites - has someone blocked Trello on your router?

comments: author: Michael Pryor
body: That would be my guess as well - that the company blocked your access. But could also be some kind of DNS issue


Tags: server
Hi Trello Community. question about uploading documents created in another format to Trello
Asked by Eva Allen:

Have created documents in another program i.e. Google Docs/Sheets or MS Office Excel. How can I share them with my Team on Trello? Instead of emailing or sharing via Google SHARE to each individual. Would be great to centralize everything on our Boards. Help!


Answers:
author: Michael Pryor
body: Lots of ways! Here's three in order of what Id suggest.   

1. grab the url of the google doc and paste that as the title of a new card. Watch the card "turn into" the google doc.   
2. paste the url in the description or comment field on the back of the card  
3. Choose the attach button on back of card and choose google doc from there
Single Trello Card action to send email with attachments to NON Trello users via Gmail.
Asked by Andrea Hudson:

I want to package links to documents, sheets, and a checklist within a single Trello card as a template. Then I want to copy, rename and deploy it as a premade package to customers that will never have access to Trello via Gmail.  

Example Birthday Party Card: contains doc, sheet, checklist. Copied and renamed to:

* Girl1 Birthday Card - Click "deploy" as a Gmail with attachments to doc, sheets \& a checklist IN an email NOT a link to a Trello card.

Is there a powerup for this? Thank you \<3


Answers:
author: milynnus
body: [@Andrea Hudson](/t5/user/viewprofilepage/user-id/4774365)

I have used Contalist for a client with his non Trello partners. If you want more details, you can contact me via my profile page.
Can I display card Description in a different format
Asked by Paul O'Neill:

I have just discovered Mermaid for Markdown and so have set about building a Power-Up to render said markdown as an image on a card.

My thought was to let the user put the Markdown in the description like this:

````
```mermaid
sequenceDiagram
? ? participant Alice
? ? participant Bob
? ? Alice->>John: Hello John, how are you?
? ? loop Healthcheck
? ? ? ? John->>John: Fight against hypochondria
? ? end
? ? Note right of John: Rational thoughts <br/>prevail!
? ? John-->>Alice: Great!
? ? John->>Bob: How about you?
? ? Bob-->>John: Jolly good!
```
````

I've looked at the documentation but I'm not sure which event to hook so I can retrieve the card Description and then render the image in an iFrame.

I was thinking card-detail-badges or maybe format-url... Does anyone have an recommendations?

TIA

Paul


Answers:
author: Michael Pryor
body: Power-Ups get a section on the card back that you could control. It wouldn't change how the description was rendered but below it on the card back you could draw whatever you wanted in that section.

comments: author: Paul O'Neill
body: Thanks [@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) , sounds like I don't really understand the anatomy of a card from a developer perspective.

Does such a thing exist in the documentation anywhere?


author: Paul O'Neill
body: I will try hooking the card-back-section as you have suggested though... :D


Tags: format

markdown

power-up
????????? ???????
Asked by ???? ????????:

![Screenshot_5.png](https://community.atlassian.com/t5/image/serverpage/image-id/185076i827427CA900AF8D3/image-size/large?v=v2&px=999 "Screenshot_5.png")  
??? ????????? ????? ?? ?????? ????? ????????? ?


Answers:
author: Alex W
body: Hey [@???? ????????](/t5/user/viewprofilepage/user-id/4774114) - this is actually something we don't offer on web yet (adding due times to checklist items). It's a task in our backlog - I'll add your feedback to this!
Trello Version
Asked by Jerard Alden M. Tabunda:

I would like to know how to get the current version of the Trello free edition. It is needed for our request to use this software, thanks


Answers:
author: Mikael Sandberg
body: Hi [@Jerard Alden M. Tabunda](/t5/user/viewprofilepage/user-id/4773935),

Welcome to Atlassian community!

Cloud applications don't have a version number since they are constantly being updated.
Automation for custom field is not working: "without custom field set" condition ??
Asked by Amro Mohamed Abusail:

Hi All,  
when I add a card to the List1 the checklist is not created although I am not notified with error. could the reason be that these conditions together will not work???  
- Custom field type= Date  
- Buttler code :"when a card in list "List1" without custom field "custfield1" set is added to the board, add an empty checklist named "test" to the card".


Answers:
author: Ryan
body: Hi Amro,

I tested out a similar rule, and this seemed to work for me. Could you check that the list name and custom field name are correct in the rule? These need to match exactly (in terms of capitalisation and spacing as well) for the rule to recognise these and execute the rule.

Alternatively you could use the trigger based on the card being added to that specific list, such as: <https://share.getcloudapp.com/xQuqKDRR>

Let me know how it goes!

Ryan

comments: author: Amro Mohamed Abusail
body: Thanks Ryan

Actually I was using another trigger expression than the one you shared in the screenshot, when I used the one you shared it worked for me. thanks

here I was using trigger 1 and when I used trigger 2 it worked. ![Screen Shot 2022-03-03 at 3.16.50 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/186229i23AF5AFFAB1A664B/image-size/large?v=v2&px=999 "Screen Shot 2022-03-03 at 3.16.50 PM.png")
?Es posible incorporar plantillas a la descripci?n de una tarea en su creaci?n?
Asked by Noemia Mateo Troncoso:

Hemos visto que se puede configurar la pantalla de creaci?n de issue con la opci?n de seleccionar una platilla - template para que rellene el campo "Descripci?n" con una serie de valores seg?n la plantilla escogida.

No sabemos como hacerlo

(en Jira Cloud)


Answers:
author: Alex W
body: Hi [@Noemia Mateo Troncoso](/t5/user/viewprofilepage/user-id/4687875) - if you're looking for answers on how to do this in Jira, then you should raise this question in the Jira forum.

I believe you already have and this has been answered: <https://community.atlassian.com/t5/Jira-questions/Es-posible-incorporar-plantillas-a-la-descripci%C3%B3n-de-una-tarea/qaq-p/1954178>


Tags: cloud

field

issue

jira

jira-cloud

template
Custom fields permission
Asked by zirillifanplayr:

Hello,

is there a way to remove permission from users to edit custom fields configuration? I have some integration based on custom fields and happened that somebody accidentally removed a custom field and my integration has broken.

I specify that I'm not referring to the value on the card, but the general configuration.

Thank you


Answers:
author: Michael Pryor
body: No, not currently. There are Power-Ups that do things like that with their own fields:

<https://trello.com/power-ups/60e068efb294647187bbe4f5>


Tags: custom-field
Looking for kind of auto suggesting the listed comment reasons
Asked by Gopalhdp Rao:

Dear Sir/Madam,

We are using bitbucket to manager code repository. As part of this process, when it comes to review comments, we are mainly looking for an option in BitBucket where when user replies the comments, as of now its full text one has to type). Instead of that what is expected is : Looking for kind of auto suggesting the listed comment reasons. So that user can save time as generally when it comes to code review, there will be multiple review comments.(reasons).

eg: While typing a word, it suggests the remaining letters right.

So is there any plugin/option in Bitbucket such that we can get this feature.

Please let us know.

Issue2:

=====

We are observing incorrect Jira references in Bit bucket. So What could be issue?

Please let us know your thoughts/solutions for the above issues?

Thanks \& Regards,

=============

Gopal Karanam

Thales India Pvt Ltd


Answers:
author: Gopal Rao Karanam
body: Hi Atlassian team,

I posted the above question on DEC 13th 2020. till now no response.

Appreciate if you can provide a solution for the above problem currently what we are facing.

Thanks \& Regards,

Gopal


Tags: bitbucket-cloud

cloud