youngmon/atlassian-qna huggingface dataset:
I have an Android phone version 14. Where do I find instructions to help myelf?
Asked by Patrick Sandoval:

* I have an Android phone Version 14, and my audible alerts do not arrive on time. I get my shift start alert 30 minutes after I start work.
* The app also rises my volume to max. I work from home and on the graveyard shift. I do not need my alerts to be so loud.


Answers:
author: Patrick Sandoval
body: I found the volume settings but the alerts are still late.

comments: author: Russell Chee
body: Hey Patrick,

Thanks for getting in touch with us on the community platform, I hope you are well.

Glad to hear you managed to figure out the volume issue on your side. In regards to you getting a notification 30mins after your shift starts, that's quite interesting.

Any chance you could try the following if you haven't already:

* Deleting the app and reinstalling the app.
* Logging into a different device whether it be Android or iOS to see if the issue can be replicated.
* Checking the settings on your device to see that there are no delay notification settings in play.

Lastly, are you the only one that seems to be having this issue on your team? Let us know when you can. Take care!

Russell


author: Patrick Sandoval
body: Thank you for the reply Russel.

* I have tried deleting and reinstalling the app.
* I do not have another device to test this issue on. At one time, both my old and new phones were listed but I removed the old one and its' info.
* The settings are set for immediate notification.
* There is only one other person who works my shift hours (12am-9am PST) and they have not had this issue.

When I logged in tonight at midnight, I received no start shift notification until 12:45am PST. Additionally, I received an alert that was sent at 12:15am PST at 12:30am PST showing an issue was happening.

This is a frustrating issue as I can see the engineer that I am to wake if the issue does not resolve itself has been acknowledging the alerts that I am tasked to acknowledge.

I look forward to your assistance when you can.

Patrick


Tags: cloud
Sms, call, meet, massage
Asked by Ebrahim Javaheri:

Products and publish with numbers for USA , Canada, Chian , India , hang Kong, south Africa, uk and Nederland and Brazil


Answers:
author: Ebrahim Javaheri
body: My friends , thanks, definitely, the efforts of you and those who depend on the team will be compensated in the best way, support me . At first, we are on a big rode.
Account management
Asked by Mkrtich Tono:

I have a couple of questions.

Our Organization is more than 50+ people in jira, but I need Opsgenie for 3-5 people (I only need the voice call support option).

Can Opsgenie accounts (billing) be separated from jira products so I can upgrade the account to Standard for 5 people?

Also I'm not sure what plan I have, is there a way to see my current plan for more information?

Thanks in advance.


Answers:
author: Shashwat Khare
body: Hello [@Mkrtich Tono](/t5/user/viewprofilepage/user-id/5351215) ,  

This is Shashwat from the Opsgenie support team and here to help! :)   

Yes, we do have the standalone instance of Opsgenie available which can have different users from your Jira account and you can add it from the below link:  
<https://www.atlassian.com/software/opsgenie/try>  

Best,  
Shashwat
Receiving alert by Jira Request Type
Asked by Mkrtich Tono:

I want to receive an alert only based on specific request types, is there a way to setup notifications based on my preferences?


Answers:
author: Chris DeGidio
body: Hi [@Mkrtich Tono](/t5/user/viewprofilepage/user-id/5351215)

You can do this by adjusting the incoming rules on the integration and adding a filtering condition in the rules. I put together a quick video for you: <https://app.screencast.com/jJ6ZKo7J6iV8R>

If you need any further assistance please submit a ticket under support.atlassian.com

Thanks so much!

comments: author: Mkrtich Tono
body: [@Chris DeGidio](/t5/user/viewprofilepage/user-id/3202394) thank you for your reply!

I can see that you can set rules based on issue type, but is there a way to set up via request type?


author: Chris DeGidio
body: hi [@Mkrtich Tono](/t5/user/viewprofilepage/user-id/5351215) sorry for conflating the 2. Ya you are right request type is not here and I did locate an on file feature request filed for another past support case we have had <https://jira.atlassian.com/browse/OPSGENIE-852>. Feel free to vote and watch that

I was thinking about a workaround though. You still should be able to pull the request type manually in the alert and then utilize a global policy with the filter condition for the key/value pair you established for pulling in the request type.

If you submit a ticket in support.atlassian.com we can take a look at the incoming payload of your Opsgenie alert and check about pulling request type out and then guide you on setting up the global policy
OpsGenie does not start
Asked by john.denney:

I started the free Atlassian course and some of the videos say clicking an option will start the OpsGenie however, the OpsGenie does not start. How do I get this to start?

I am using Jira Service Management

Thank You

John


Answers:
author: Shashwat Khare
body: Hello [@john.denney](/t5/user/viewprofilepage/user-id/5498497) ,  

This is Shashwat from the Opsgenie support team and here to help! :)  

May I know your Atlassian cloud site name for the Jira Service Management product?  
It will be in the format of <https://sitename.atlassian.net> when you open the JSM product in your browser.  

Best,  
Shashwat
Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.ifountai
Asked by Divya Sharma:

I am trying to configure the opsgenie API for creating the alert from my spring boot 3 application.

Here in the configuration class created the AlertApi bean

```
@Bean
public AlertApi getAlertAPI() {
  ApiClient apiClient = new ApiClient();
  log.info("apiClient initialized");
  apiClient.setApiKey("API key");
  return new AlertApi(apiClient);
}
```

At the starting of application, its giving below error   
Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate \[com.ifountain.opsgenie.client.swagger.api.AlertApi\]: Factory method 'getAlertAPI' threw exception with message: null  

Bean is not getting initialised  
NOTE - API key is correct one Also tried with below approach   

```
@Bean(name = "getOpsGenieClient")
public IOpsGenieClient getOpsGenieClient() {
  OpsGenieClient client = new OpsGenieClient();
  client.setApiKey("API key");
  return client;
}
```

Same issue getting for getOpsGenieClient bean too.

Maven dependency added is -   

```
<dependency>
    <groupId>javax.ws.rs</groupId>
    <artifactId>javax.ws.rs-api</artifactId>
    <version>2.1</version>
</dependency>
```

```
<dependency>
    <groupId>com.opsgenie.client</groupId>
    <artifactId>sdk</artifactId>
    <version>2.13.1</version>
</dependency>
```


Answers:
author: Agaci Avinas
body: Hi Divya,

I am Agaci from Opsgenie support. Looking at the exception, I can't find any complete API response in it.

We would like more information about the issue. Could you please create a ticket with us [here](https://support.atlassian.com/)?

Regards,

Agaci


Tags: cloud
Lost account
Asked by Diego Antunes:

Hi all,

some previous employee created an opsgenie account under an unknown email address. We know what the workspace is, but we cannot access it.  

My question is, can Atlassian tell us at least what the email is so we can recreate the email or simply an alias to another account so we can receive the email from forgot password and proceed to fix the account?

Can someone from Atlassian contact me and I can provide the workspace address?

Cheers


Answers:
author: Muhammad Zeeshan
body: Hey [@Diego Antunes](/t5/user/viewprofilepage/user-id/5497464)

If the email address belongs to the same domain that you own we will be able to tell you that. Please reach out to our Support Team via <https://support.atlassian.com/contact/> so we can get further details and assist you with that.

BR,


Tags: cloud
Outgoing Jira Issue automation for Jira Software
Asked by Marvin Ginns:

Hi, I have configured the Jira Software integration for my Jira software project and can create Jira issues manually from alerts but cannot get the issue creation rule from "Create and update Jira issues with Opsgenie alerts that are created by other integrations" to do anything regardless of the Issue type or rules I add. From the debug logs, I don't see any logged events after creating a new alert that matches the rules conditions. Thanks.

![issue creation rule.png](https://community.atlassian.com/t5/image/serverpage/image-id/323704i758D37EAC5828245/image-size/large?v=v2&px=999 "issue creation rule.png")![integration log.png](https://community.atlassian.com/t5/image/serverpage/image-id/323705iC4B8030CC44696F8/image-size/large?v=v2&px=999 "integration log.png")


Answers:
author: Muhammad Zeeshan
body: Hey [@Marvin Ginns](/t5/user/viewprofilepage/user-id/5497435)

The "Create and update Jira issues with Opsgenie alerts that are created by other integrations" rule should trigger a Jira ticket for an alert created in Opsgenie.

The most common cause that we see of this not working is when the Jira integration and the Alert created are not assigned to the same Team. In which case, could you please check and confirm the assigned Teams for both those.

If you still need further assistance, please reach out to us via <https://support.atlassian.com/contact> so we may request access to your account and check your configuration.

BR,
Define alerts priority when created via email integration
Asked by Daniel Cabral:

I have multiple teams set up in OpsGenie, and they all have email alerts configured via integration.

A third party will create OpsGenie alerts to those teams, and I want them to be able to select the priority based on a list that we have configured. Today I have these priorities set up in OpsGenie:  

**P1 - Critical**   
**P2 - High**   
**P3 - Moderate**   
**P4 - Low**   
**P5 - Informational**

How to I create an alert via email and set the priority of the alert with one of the priorities listed above?

Today all alerts created via email default to "P3".


Answers:
author: Nick H
body: Hi [@Daniel Cabral](/t5/user/viewprofilepage/user-id/5496300) ,

This Community Article should help with your use case!

[How to Map Alert Priorities in Opsgenie](https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304) {#toc-hId--377321640}
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

comments: author: Nick H
body: Although I should note the article above is a bit outdated and displays the older **Advanced integration** UI. The newer rules can be added and configured here:

![email1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/323450i872324C2314B94D5/image-size/large?v=v2&px=999 "email1.jpeg")![email2.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/323451iD72687296946AFF7/image-size/large?v=v2&px=999 "email2.jpeg")


author: Daniel Cabral
body: Thank you [@Nick H](/t5/user/viewprofilepage/user-id/2540930) - I found what I wanted, thanks for replying.


Tags: cloud
How do I use the Message filter for Alert Analytics?
Asked by Michael Thompson:

Today I noticed that the options in the Analytics tab not only have changed, but the filter interface looks completely different.

![FilterAlerts.png](https://community.atlassian.com/t5/image/serverpage/image-id/323442iC6C0880BE7A5E1D1/image-size/large?v=v2&px=999 "FilterAlerts.png")

How do I enter a filter to find alerts that do NOT contain specific text. For example, I don't want to report on any non-production environment, so I want to filter out any alert with PDEV, PQA, or PPRE.

The documentation has not been updated to reflect the new interface!


Answers:
author: Muhammad Zeeshan
body: Hey [@Michael Thompson](/t5/user/viewprofilepage/user-id/732471)

Thank you for your query as it provides us with helpful feedback regarding our new Analytics UI.

As for now, the Message field only allows searching for messages via contains, starts with and ends with using the % parameter.

In which case I will be happy to go ahead and raise this as a Suggestion to our internal teams to add as an improvement to the Analytics filtering functionality.

BR,

comments: author: Michael Thompson
body: Please do! I cannot understand how Atlassian continues to replace features with new ones that cripple functionality! I have been generating a report for senior management for two years, and now you've added at least an hour of work as I'll have to go through all of the data and manually filter out unwanted information.


author: Muhammad Zeeshan
body: Hey [@Michael Thompson](/t5/user/viewprofilepage/user-id/732471) here is the Feature Suggestion ticket that you can track and vote on: <https://jira.atlassian.com/browse/OPSGENIE-2013>


Tags: analytics

cloud
On call and RR rules when shifts are overlaping
Asked by Alexandra Bolchi:

How can I efficiently create an on-call schedule utilizing a round-robin rule to ensure fair distribution of tickets, particularly when shifts overlap? What strategies or tools could facilitate this process effectively?

The exact situation we are facing is: we have a 24hour coverage provided by 3 teams. We have set up the teams and the respective on calls, however we have some overlaps between the 3 schedules, hence we cannot get the tickets auto assigned, that is what we understood from support.

What we want to accomplish: Tickets to be auto assigned to team members as per their respective shifts, in turns (round robin)

How can we automate the assignment of tickets to team members based on their respective shifts, adhering to a round-robin distribution approach? Particularly, how can we ensure that tickets are evenly distributed among team members even when their shifts overlap?

Any idea how to fix this error?

Thank you in advance for any recommendations.


Answers:
author: Jaime Capitel _resolution_
body: Thanks [@Tom Russell](/t5/user/viewprofilepage/user-id/4107159)! That makes sense with what I've experienced... alerts keep being sent to the same individual on call, even within the same team.


author: Tom Russell
body: A round-robin distribution implies keeping state from one alert to the the next; something not easily done with Opsgenie. Another way that would (theoretically) give an even distribution would be to route randomly between the teams during the overlap period.

I'm not sure how your tickets are coming in, but if you have a date field accessible, you could:

* Create an alert policy to pull the last seconds digit from the date field and store it in a key-value field. This assumes that alerts come in randomly, an assumption that may not be valid. Maybe the 10s digit of the seconds field?
* Create routing policies that would only be in effect during the overlap, and would match the values in that field:
  * Policy for team 1 - field is 0-4
  * Policy for team 2 - field is 5-9

comments: author: Jaime Capitel _resolution_
body: I'm sorry [@Tom Russell](/t5/user/viewprofilepage/user-id/4107159) sort of eavesdropping here...

What do you mean with "keeping state from one alert to the next"?


author: Tom Russell
body: [@Jaime Capitel _resolution_](/t5/user/viewprofilepage/user-id/3951914) by "keeping state" I mean remembering who the last alert went to and sending the next one to the other team.


Tags: on-call
Need guidance on usage of Oopsgenie with JSM licience
Asked by Janane Kanakaraj:

Please guide on how to use Oopsgenie with JSM licience.

When ever i try usign it is showing to pay.


Answers:
author: Egor
body: Hey Janane,   
Thanks for reaching out to Atlassian Community.

**Step 1: Verify Your JSM License**

Ensure that your Jira Service Management (JSM) plan includes Opsgenie. Certain JSM plans (e.g., Premium and Enterprise) include Opsgenie functionalities at no additional cost. If you are on a plan that includes Opsgenie, you should be able to use its features without seeing additional charges.

**Step 2: Access Opsgenie through Jira**

1. **Log in to your Jira Service Management account.**

2. **Navigate to Opsgenie:**

?Go to the **Projects** menu and select your service project.

?In the left sidebar, find and click on **Opsgenie**. This should direct you to the Opsgenie configuration page within your JSM project.

Please let me know if it works for you.

Best Regards,  
Egor
How to modify Opsgenie Alert to add custom data/fields
Asked by Thomas Teller:

When a Incident or ticket is created in JIRA Service management it generates an OpsGenie alert. how do i embed a JSM Incident ticket link into the OPSgenie alert message.


Answers:
author: Nick H
body: Hi [@Thomas Teller](/t5/user/viewprofilepage/user-id/5483661) ,

You can edit the integration's Create Alert action(s) to include something like the suggestion below, which will embed a link within an Opsgenie alert field:

```
https://sitename.atlassian.net/browse/{{key}}
```

![jsm1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/323101iBFEC8C1A460133E4/image-size/large?v=v2&px=999 "jsm1.jpeg")![jsm2.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/323102i2440AFED4A9F1B2F/image-size/large?v=v2&px=999 "jsm2.jpeg")![jsm3.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/323103i721D2AE53D399CAB/image-size/large?v=v2&px=999 "jsm3.jpeg")

comments: author: Thomas Teller
body: The screen shots are nice. how do i get to those pages?


author: Nick H
body: Within Opsgenie.

If you are subscribed to the Standard, Enterprise, JSM-Premium or JSM-Enterprise plans select the Settings \>\> Integrations tab, then select your JSM integration. Note only Opsgenie admins and owners will have access to this tab.

Otherwise navigate to the Opsgenie team that has the integration configured, and select the Integrations tab.

If you are subscribed to the Free, Essentials, ~~JSM-Free~~ or JSM-Standard plans, the global Integrations tab found under the Settings / mentioned above does not exist. Integrations can only be configured under a team with these plans.

So you would need to navigate to the team that has the JSM integration configured, select the Integrations tab, and select the JSM integration.

Hope that helps.


author: Thomas Teller
body: we are currently on JSM Standard and Opsgenie Free. does that change anything you already provided?


author: Nick H
body: I'm actually not sure. I realized there seems to be some new user experience with the lower-tired JSM plans which does not redirected into Opsgenie anymore, but rather keeps you within JSM - so again, unsure where this could be configured, and if it's even possible any longer.
DataDog integration with dynamic alert routing based on service or team
Asked by Will McCutchen:

My question is somewhat similar to <https://community.atlassian.com/t5/Opsgenie-questions/Datadog-integration-and-routing-best-practice-advice/qaq-p/2204954> but I'm hoping for a different solution.

On our in-house platform, we have deployed many independent services (100+), each owned by one of many different teams (10+).

We have a variety of platform-level monitors in DataDog, where one monitor (e.g. "deployment failed") will apply to ALL services, distinguished by tags (e.g. \`env:production, service:foo, team:bar\`).

Assuming we create each of those teams and their services within OpsGenie, is it possible to create a single DataDog \<\> OpsGenie integration that *dynamically* routes alerts to the appropriate team based on the tags in the incoming alert? I.e. can we create a routing rule that says, basically, "route this alert to the OpsGenie team named in the \`team\` tag"?

I believe, based on the question linked above, that we could do this somewhat manually, by manually constructing a large sequence of if/else rules. We would rather avoid that, if possible, as our system of services and teams changes fairly often (e.g. new services added, old ones decommissioned, service ownership moves from one team to another, team names change, etc), so keeping a complex set of routing rules updated will be tricky and likely to lead to missed alerts.

Thanks!


Answers:
author: John M
body: Hi [@Will McCutchen](/t5/user/viewprofilepage/user-id/4921340)

You could use the same general method shown in the link you posted, but to make it dynamic you could use a regex expression filter instead of a 'contains' or 'equals' filter. As long as your DataDog config uses consistent naming conventions, this method should allow you to dynamically match patterns and route to the appropriate teams. Here is more on regex in Opsgenie:

<https://support.atlassian.com/opsgenie/docs/regular-expressions-for-improved-alert-filtering/>


Tags: cloud
Migrate Teams/users from Splunk on-call to Opsgenie
Asked by Syed, Najeeb:

We currently have Jira and confluence products.   

can we list out the users in Splunk on-call and identify their Atlassian ID. Use that ID to grant access to those users to Opsgenie SSO ?


Answers:
author: Chris DeGidio
body: hi [@Syed, Najeeb](/t5/user/viewprofilepage/user-id/5491296)

This definitely sounds like something that could be possible. It seems like you would be able to complete this by compiling the list of users that are within Splunk on-call (reference their API documentation for this.

On the Atlassian side as long as your org has the domain claimed and you manage the Atlassian accounts then you would be able to use the API to gather the Atlassian ID's

<https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-get>


Tags: cloud
Creating schedules without integrations and escalations
Asked by Maxim Chechenev:

I have a team schedule for our alerts and incidents. It works fine.  
Now I want to create another schedule but for internal support rotation, so it should not have integrations and alerts at all. I want to use Opsgenie as a tool to manage this process (we have daily rotation of people who is responsible of helping support team of our product). I cannot find how I can do it with existing team - I want this schedule to be excluded from any alerts.   

It was straightforward when I used PagerDuty, but I cannot understand how to do it in Opsgenie/


Answers:
author: Tejaswi G
body: Hi [@Maxim Chechenev](/t5/user/viewprofilepage/user-id/5489662),

This is Tejaswi here from the Opsgenie Team and here to help.

You can create an internal schedule for your internal support team and don't route any alerts to this newly created schedule. You can control the routing of alerts via routing rule and escalation policy and not route any alerts to this new created internal schedule and use it only for the tracking purpose.

If you have any further queries, Feel free to log a ticket at our [Support portal](https://support.atlassian.com/contact).

Kind Regards,

Tejaswi


Tags: cloud
Search for alerts that either have an empty message or empty description
Asked by Anders_Bergenholtz:

Is there a way to query alerts that either have an empty message or empty description in the alert view filter or through an API call? This could happen when alerts are originating from emails. I have read this page [Search queries for alerts \| Opsgenie \| Atlassian Support.](https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/)  

Btw, why is a alert message called subject in the configuration of an alert rule, and alert description is called alert message in the alert rule. This is confusing, or have I got it wrong?  

Thanks in advance, Anders


Answers:
author: Shashwat Khare
body: Hello [@Anders_Bergenholtz](/t5/user/viewprofilepage/user-id/5224785) ,  

This is Shashwat from Opsgenie support and here to help! :)   

Kindly note that the "null" value isn't supported in the search queries for alerts in the Opsgenie Web UI.  

Alternatively, you can use the [List Alerts API endpoint](https://docs.opsgenie.com/docs/alert-api#list-alerts) to list out all alerts and then search through the results with the message/description value as blank.  

Best,  
Shashwat


Tags: cloud