youngmon/atlassian-qna huggingface dataset:
as admin I Can't edit summary, board, timeline, ... in a Jira Work Management Project
Asked by Anna Salvemini:

Hi everyone,

I'm in trouble with a Jira Work Management Project.

I created the project as company managed

I'm Jira ORG\&SITE Admin

But when I try to config any tab from "Summary" to "Apps" a block page appears to say me I don't have the permission.

I have also admin permission of the JWM Project.

Any idea? Do someone of you deal with this problem?

Thanks a lot


Answers:
author: Trudy Claspill
body: Hello [@Anna Salvemini](/t5/user/viewprofilepage/user-id/5301909)

Welcome to the Atlassian community.

Are you able to edit issues in other projects?

If not then this suggests that you have not been granted Product Access for the Jira product. Being an Organization and Site Admin does not automatically grant you product access, but Site Admin would give you access to create a project.

As an Organization admin you should be able to go to <https://admin.atlassian.com>, drill into the Site, bring up your own User Record, and see if you have product access.

Alternately, the Permission Scheme for this particular project is broken. Are you familiar with Permission Schemes for Company Managed projects? Refer to this document for more information, and let us know if anything is unclear.

<https://support.atlassian.com/jira-work-management/docs/understand-project-permissions-and-roles/>


Tags: cloud
How to transfer Org Admin to another user
Asked by frank Robinson:

I am trying to transfer org admin to another user but following instructions I do not see Administrators on the left hand menu.

<https://admin.atlassian.com/> ==\> Pick the organization==\>Settings from top of the page==\>**Administrators from left side panel**==\>Add Admins


Answers:
author: Jack Brickey
body: Hi [@frank Robinson](/t5/user/viewprofilepage/user-id/5301754) ,

try going to Users , find the desired user, click show details and click ellipses in upper t right and select assign Org role


Tags: cloud

jira-work-management-cloud
How to download/export all the data (filled fields) submitted from a forms, like a spreadsheet?
Asked by Oscar Pichardo:

I would like to download all the data submitted from a forms to use it in a spreadsheet


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You could export the issues to .csv file and suggested here : <https://community.atlassian.com/t5/Jira-questions/How-to-export-Jira-issues-to-CSV/qaq-p/175115>


Tags: cloud

jira-work-management-cloud
Grouping in Timeline
Asked by joel.outry:

Hi all

We are migrating from Asana to JWM. One feature that is dearly missed by our users is the option to group tasks in the timeline view. Grouping can be done in the list view, but not in the timeline.

Has anyone solved this? Is it on the roadmap for future releases, or might there be an app that can solve this need for now?

Thanks for the help!


Answers:
author: Carlos Taborda
body: This is a critical issue. What good is it to see issues on a list, if I can't see what parent they belong to.

This is completely basic functionality in all other PM software.


author: Trudy Claspill
body: Hello [@joel.outry](/t5/user/viewprofilepage/user-id/5267506)

Welcome to the Atlassian community.

I have not found a change request to add grouping to the JWM timeline, in Atlassian's [public backlog](https://jira.atlassian.com/secure/Dashboard.jspa). You may want to contact Atlassian support directly to see if they can find (or open) such a change request.

comments: author: joel.outry
body: Thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)   
I've opened a request here: [\[JPOSERVER-10755\] Grouping in Timeline View - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JPOSERVER-10755)


author: Trudy Claspill
body: Thank you for sharing the link.

Advanced Roadmaps was not the correct category in which to create that change request, I think. The Timeline function in Jira Work Management is different functionality than Advanced Roadmaps.

Did you create the change request yourself, or did you contact Atlassian Support to find out if they already had a change request that matches?


author: joel.outry
body: I went into the systems board and clicked on JWM, opened the request there. Can it be moved into the right place?

I did not contact support on this.


author: Trudy Claspill
body: I recommend that you contact support at this point and let them know about the suggestion you created. They will move it as needed.


Tags: cloud

jira-work-management-cloud
How do I save List View on Jira Work Management?
Asked by Bruno Xavier:

I'd like to know how can I save the list view that I created on Jira Work Management please.

I have been loosing the previous parametrization every time.

In addition, I saw that is possible to share my list, but from my test, that didn't work to.


Answers:
author: Trudy Claspill
body: Hello [@Bruno Xavier](/t5/user/viewprofilepage/user-id/5273213)

What aspects of the parameterization are you losing?

There is a change request about retaining the selected columns:

<https://jira.atlassian.com/browse/JWMCLOUD-136>

There is also a change request about retaining selected Filter options:

<https://jira.atlassian.com/browse/JWMCLOUD-127>

Do those cover your concerns?

As for sharing your list, where did you see that described? I'm unclear to what option you are referring. What did you try to do that did not work?


author: Hannes Obweger - JXL for Jira
body: Hi [@Bruno Xavier](/t5/user/viewprofilepage/user-id/5273213),

these issues have been brought up a couple of times here, so I'd assume them to be on the team's radar. There is also this ticket to watch and upvote: <https://jira.atlassian.com/browse/JWMCLOUD-98>

comments: author: Hannes Obweger - JXL for Jira
body: ... and just to put it out there: I acknowledge that these issues, by themselves, may not justify additional tooling, but if you're open to solutions from the Atlassian Marketplace, you may like the app that my team and I are working on: [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2457981).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, it has some things in common with JWM's list view, however it comes with a range of advanced features, and also works in (and across!) projects of any type, not just JWM projects.

Plus, all your view preferences - be it columns, grouping, filters, or your issues' expanded/collapsed state - are always persisted, so you'll always find your JXL sheet just like you left it. You can also save any set of preferences as a dedicated "view" that you can easily activate, but also share with your team mates.

This is how it looks in action:

![jxl-basics.gif](https://community.atlassian.com/t5/image/serverpage/image-id/276805iBCD0CC93E26FBBBA/image-size/large?v=v2&px=999 "jxl-basics.gif")

Any questions just let me know,

Best,

Hannes


author: Bruno Xavier
body: Thank you [@Hannes Obweger - JXL for Jira](/t5/user/viewprofilepage/user-id/4289506)


Tags: cloud

jira-work-management-cloud
Jira Software account needed to access Jira Work Management?
Asked by Julie Sgroi:

Does a user need a Jira Software account to access Jira Work Management?


Answers:
author: Trudy Claspill
body: Hello [@Julie Sgroi](/t5/user/viewprofilepage/user-id/4030536)

Did you install only the Jira Software Product, or did you also separately install the Jira Work Management Product?

If you installed both products, then a user can be granted access/license to just the Jira Work Management product. If you want them to also have access to Jira Software Product features, then they need to be granted access to the Jira Software Product also.

If you installed only the Jira Software Product, and you don't see Jira Work Management listed as a separate product, then users that have a Jira Software license will automatically have access to Jira Work Management features also.


author: Florian Bonniec
body: Hi

It should not JWM license is included in JSW license. You can refer to this doc.

[Overview of Jira Cloud products \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/)

Regards


Tags: cloud

jira-work-management-cloud
How do I Clone the same issue 100 times?
Asked by Sarah Lynch:

How do I Clone the same issue 100 times?

I have a daily task that needs to be in Jira, is there a way I can clone this multiple times and set a sequential due date on my project board?


Answers:
author: Luka Hummel - codefortynine
body: Hi [@Sarah Lynch](/t5/user/viewprofilepage/user-id/5266644) and welcome to the community!

Our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud&tab=overview&source=community355) can help you easily clone the same issues hundreds of times.

When configuring the clone, you can check **Clone issue multiple times** under **Advanced options**.

![2023-08-25 11-59.png](https://community.atlassian.com/t5/image/serverpage/image-id/277139i22BA51BF0A77A262/image-size/large?v=v2&px=999 "2023-08-25 11-59.png")

You can also use our [Clone and Edit](https://c49.link/deep-clone-for-jira/docs/clone-and-edit) feature to set your due dates dynamically with Jira expressions.


author: Trudy Claspill
body: Hello [@Sarah Lynch](/t5/user/viewprofilepage/user-id/5266644)

Welcome to the community.

Is this a one time cloning to create exactly 100 copies of the issue?

Or do you really need this issue created and due each day (weekdays only?) for the foreseeable future?

Are you a Project Administrator for the project where the issue needs to be created? Or are you a Jira Administrator?


Tags: cloud

jira-work-management-cloud
How the admin status (Jira Work Management) can be transferred to me from a colleague?
Asked by sergeyt:

My colleague is the Jira Work Management admin in our company. The colleague no longer can fullfil this duty. I want to figure out how he can transer his Jira Work Management admin status to me so that I fullful this function in our company.

Thank you very much.


Answers:
author: Jack Brickey
body: Hi [@sergeyt](/t5/user/viewprofilepage/user-id/5225780) ,

the current org admin can do the following

* click on the cog icon in upper right
* select user management
* locate your user and click on Show details
* click on ellipses and select org admin permissions

comments: author: Trudy Claspill
body: [@sergeyt](/t5/user/viewprofilepage/user-id/5225780)

If you don't need full Organization Administration access then an existing Organization Admin or Site Admin can grant you either Jira Administrator access, Site Administrator access, or both.


Tags: cloud

jira-work-management-cloud
Create an calendar invite after ticket is done
Asked by anita.tempert:

Good afternoon,

Hope one of you can help me.  

We are working in JIRA cloud and we were wondering if there is an app/similar that can send and (automatically) invite to a (Outlook) calendar when a ticket is put on Done?

As an example, we are using JIRA for service/admin request. So, somebody is requesting a taxi, one of the admins will take care of this ticket, it's arranged and the ticket is done.  
What we want is that an invite is created automatically to the calendar with details of that specific ticket, like time, date name etc.

Is this possible? Can one of you help me?

Thanks!!

Greetings Anita Tempert


Answers:
author: Britta Neugebauer _yasoon_
body: Hi [@anita.tempert](/t5/user/viewprofilepage/user-id/3642082) !   

Thank you for this question. I work for yasoon and we develop an integration called [Microsoft 365 for Jira](https://marketplace.atlassian.com/apps/1213138/microsoft-365-for-jira-outlook-email-teams-calendar?hosting=cloud&tab=overview). We are working on a feature that does exactly what you described :-) It works with Jira automation and will be available soon!

* Trigger: Status change
* Action: Create Outlook meeting

You can schedule a demo call with us, so we can show you how it works: [Meet Microsoft 365 for Jira (office365.com)](https://outlook.office365.com/book/MeetMicrosoft365forJira@yasoon.com/)

The app is available at the Atlassian Marketplace and is free for up to 10 users. Don't hesitate to reach out.

Best,

Britta

comments: author: anita.tempert
body: Hi [@Britta Neugebauer _yasoon_](/t5/user/viewprofilepage/user-id/4250925)

thank you so much for your reply.

I will schedule a demo, looking forward for these possiblities!

Greetings Anita
Is it possible to have a label colour in jira work management?
Asked by Thelu Nagaraju:

Is it possible to have a label colour in jira work management?


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Thelu Nagaraju](/t5/user/viewprofilepage/user-id/4514495)

if you are looking for coloured labels (like e.g. in Trello) - Jira doesn't natively have these, but there are a couple of Marketplace apps that add them to Jira. Have a look at e.g. [this one](https://marketplace.atlassian.com/apps/1225290/custom-field-suite-powerful-custom-fields-for-jira-free) - I've used it a few times and it works great.

Best,

Hannes


author: Trudy Claspill
body: Hello [@Thelu Nagaraju](/t5/user/viewprofilepage/user-id/4514495)

Can you provide more information on exactly what you are trying to do? Do you want to be able to specify a color for each value you enter in the Labels field?


Tags: cloud
Atlassian Marketplace I Apps available for Jira Work Management
Asked by Tufan Topcu:

Hello.

I need to understand how I can check wheather an app is available for Jira Work Management. Under "All Products" Work Management can?t be chosen.

Thanks.

Best,

Tufan


Answers:
author: Trudy Claspill
body: Hello [@Tufan Topcu](/t5/user/viewprofilepage/user-id/5298323)

Welcome to the Atlassian community!

That is a really good question.

Generally if you select the Jira product the apps you find will be available to use on an instance that has either Jira Software or Jira Work Management or both installed.

Jira Software is Jira Work Management plus additional functionality applicable to Scrum and Kanban work tracking methodologies. In most cased the functionality of apps would be applicable, but if the functionality of the app is specific to enhancing Scrum/Kanban functionality or reports, then it may not work as described for a Jira Work Management only environment.


Tags: cloud

jira-work-management-cloud
How to export a JWM project complete with all attachment and comments
Asked by Mark Faithfull:

I need to export all the records in a JWM project, along with all comments **and** attachments in order to pass them to a third party as the evidence as part of an audit.

All the export options I have found so far do not include the attachments for a Jira record.

Any ideas how to achieve this?

(It is just a single project we need to export not our full Jira environment so the Jira Cloud back and export is not suitable either)

Thanks


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Will the third party team import the project into another Jira cloud instance to review ?. .CSV file will be the best option, all comments and location of the attachment will be included (not the actual attachment). If they will be importing the .csv file, then attachment will be imported during .CSV file import. [https://confluence.atlassian.com/jirakb/cant-access-view-the-attachment-after-importing-csv-file-1115677396.html#:\~:text=This%20is%20caused%20by%20the,redirected%20to%20the%20login%20page](https://confluence.atlassian.com/jirakb/cant-access-view-the-attachment-after-importing-csv-file-1115677396.html#:~:text=This%20is%20caused%20by%20the,redirected%20to%20the%20login%20page).
Learning from the source - How does Atlassian leverage Jira Align?
Asked by Fernando Bordallo:

Hello everyone,

I'd like to quickly get some insights into how Atlassian makes use of Jira Align internally. Given the companies scale, I'm sure there are very valuable learnings that we can all leverage in our journey to better predictability and project success ?


Answers:
author: Rich Sparks
body: I'm a Solution Architect in Atlassian, and we're using Align to plan and track our work on a quarterly and monthly basis. We're not traditional developers -- we work with clients to help them learn how to use Align to meet their specific needs -- but we still need to plan and track our work.

We work as a kanban team, not doing regular sprints, and we plan our customer engagement plus our own internal work (preparing webinars, revising training material, working with our Product Management team). We've connected our work to Align and Atlassian strategic goals so we can show how our work is supporting the enterprise goals in the same way that the teams developing new features for Align connect their work to the strategy.


author: Tim Keyes
body: Hi Fernando,

The head of Jira Align, Steve Elliott, did a demo utilizing some Atlassian data during the global town hall on August 16th. You can watch the video when signed into your Atlassian account here (unfortunately this video is not available to non Atlassian email domains) :

[https://www.youtube.com/watch?v=ZeXSMqB9MWs\&list=PLeBJwmbcsWDuz4pWyQgw1qcaFZcfNp2T6\&index=3\&t=1562s](https://www.youtube.com/watch?v=ZeXSMqB9MWs&list=PLeBJwmbcsWDuz4pWyQgw1qcaFZcfNp2T6&index=3&t=1562s)

The Jira Align team has been using the Product since the AgileCraft days and we are currently conducting some internal engagements within Atlassian using Jira Align Enterprise Solution Architects similar to how an external customer engagement would operate. We have been getting some great feedback from a ton of smart people as the engagements develop!

Cheers!

comments: author: Fernando Bordallo
body: That's great! Indeed, a shame it is publicly available. I'll take a peek into the townhall recording. Thanks ?


author: edwin vasquez
body: Thanks for sharing!


author: edwin vasquez
body: It shows that the video is private and cant watch


author: Tim Keyes
body: Hi Edwin,

The above link is tied to having an Atlassian email domain.

This is another link that will take you to a public youtube video covering a demo of Jira Align:

<https://www.youtube.com/watch?v=jYgUQUvXxAY>

Cheers!

Tim


author: Fernando Bordallo
body: ?nice
Trello
Asked by Richard Wilson _Jarow Digital_:

Is it possible to connect a Trello board to Jira Align?


Answers:
author: Tim Keyes
body: Hi Peter and Richard,

I do not believe there is an existing thread on the community about what users would like to see with an integration between the two applications.

Its definitely an interesting topic if either of you have any suggestions from customers.

There is not an existing general access Trello integration with Jira Align at this time.

Our help articles on existing connectors can be found on zendesk and the community.

<br />

Cheers!

Tim

comments: author: Richard Wilson _Jarow Digital_
body: Thanks for your response [@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263)


author: Caz
body: Hi [@Richard Wilson _Jarow Digital_](/t5/user/viewprofilepage/user-id/3543445) , we are currently exploring opportunities in this area. If you're interested in a Trello integration, I'd love to learn more about your use case and what you're hoping to accomplish. Would you be willing to connect in the next week or two to discuss further?

comments: author: Richard Wilson _Jarow Digital_
body: Thanks [@Caz](/t5/user/viewprofilepage/user-id/3329580) i recall it being present in some early marketing material. My clients are currently integrating Jira and Jira Service Desk.


author: Caz
body: That's correct, we began development on a Trello integration awhile back, and are now revisiting the opportunity.


author: Peter Jessen
body: Hi [@Richard Wilson _Jarow Digital_](/t5/user/viewprofilepage/user-id/3543445)

I know that the Jira Align team is working on integrating with Trello and was looking for people with use cases.

I can't find the original post asking for input.

[@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263)- Were you the one who posted it?

Regards,  
Peter

comments: author: Richard Wilson _Jarow Digital_
body: Thanks [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143)


author: Pavel Junek
body: Interesting topic! Thanks for this topic - I'll watch it.

Pavel


Tags: trello
Hi! We're thinking in use Jira Align for portfolio and pr...
Asked by matheus_duarte:

Hi!

We're thinking in use Jira Align for portfolio and program management, I would like to know if you have more informations available like trial or demos, is this possible?

Best regards,


Answers:
author: Shawn Kessler
body: Hi Matheus, we will have a representative from Sales contact you shortly to discuss. Stay tuned...
Why would you ever allow Jira Align to sync shared sprints to a board? What is a valid use case?
Asked by Peter Jessen:

As [@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263) shares in his new article [Jira Align and Jira Integration: Jira Management Shared Sprints and Origin Sprints](https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-and-Jira-Integration-Jira-Management-Shared-Sprints/ba-p/1265111):

The Jira Align 10.61 Release provided an updated user interface for **Jira Align Admin \> Jira Management** that includes an option for Jira sprints to sync with the options of "**only sprints created on board** " and "**sprints created and shared to board**".

In four years implementing AglieCraft/Jira Align I have not once encountered a valid use case for allowing the second option ("**sprints created and shared to board**"), which is the same as Origin Sprints being toggled off in versions prior to 10.61.

In fact, the Origin Sprint functionality was created specifically due to all of the corrupted data issues we ran into when implementing AgileCraft with Jira when boards were sharing sprints.

My question to the community is, for those who have actually implemented AgileCraft/Jira Align, do any of you NOT enforce origin sprints (aka "**only sprints created on board**") and if so, why?

While I appreciate speculative answers, they are fairly irrelevant unless you have experience with the connector and its behavior with both options. That is why I'm asking for real life examples from people using Jira Align integrated with Jira.

Regards,  
Peter


Answers:
author: Rae Gibbs
body: I have actually encountered this recently with a customer. I have two use cases to which I can speak.

1. The sprints were originally created on a different board (not shared) and the team moved boards. They brought their sprints with them to the new board. When we went to sync the sprints, we had only sprints created from that board turned on so they didn't wind up coming over via the connector. We had to turn this off to allow them to come over and then set it back to only sprints created by that board.

2. There were boards being integrated that were sharing sprints. They adjusted their practice to correct this going forward but still wanted to bring in historical data. We had to change the option to bring in shared sprints and then change back to only sprints created by that board.

comments: author: Peter Jessen
body: Hi [@Rae Gibbs](/t5/user/viewprofilepage/user-id/3554218)

You got me on the only edge case I could think of that made sense, during transition from Jira only to Jira with Jira Align.

Thanks,  
Peter