youngmon/atlassian-qna huggingface dataset:
May I know if there?s a choice for the Date Time field to 24-hour format in JSM Form?
Asked by YY Brother:

In practice, many people mistook 12:30 AM as 12:30 PM. We're more familiar with 00:30 and 12:30, 18:30![image (33).png](https://community.atlassian.com/t5/image/serverpage/image-id/333709i1570EB5DB4C4F7C0/image-size/large?v=v2&px=999 "image (33).png")


Answers:
author: Joseph Chung Yin
body: [@YY Brother](/t5/user/viewprofilepage/user-id/4083879) -

Found this reference link and don't know if this will help your question -

[https://community.atlassian.com/t5/Jira-articles/How-to-change-a-form-date-field-format-and-convert-the-time-zone/ba-p/2455593#:\~:text=This%20article%20is%20meant%20to,yyyy%22%20and%20not%20other%20formats](https://community.atlassian.com/t5/Jira-articles/How-to-change-a-form-date-field-format-and-convert-the-time-zone/ba-p/2455593#:~:text=This%20article%20is%20meant%20to,yyyy%22%20and%20not%20other%20formats).

Hope it does.

Best, Joseph Chung Yin


author: Rebekka Heilmann _viadee_
body: Hi [@YY Brother](/t5/user/viewprofilepage/user-id/4083879)

I would assume this is affected by the System's default. You can change the settings under Administration \> System \> Look \& Feel

![Screenshot 2024-07-05 145430.png](https://community.atlassian.com/t5/image/serverpage/image-id/333720iCA6AC7A31A5A955A/image-size/large?v=v2&px=999 "Screenshot 2024-07-05 145430.png")

comments: author: YY Brother
body: Hi [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395)

Thanks for your reply.

I don't think the system date format setting will impact the display of JSM Form datetime field becuase the Form is another app/plugin of JSM, which has its own structure and rules.

Regards,

YY?


Tags: cloud

jira-service-management

jira-service-management-cloud
Operations not showing under teams
Asked by romina_felahi:

Hi,

I am trying to connect opsgenie oncall teams to Jira teams.. and following instruction i should go in Jira \> Team \> Operations to set this up.

My problem is i dont have operations under teams. I read that this is gradually being introduced to cloud customers.

Is there a way i can eable this in any setting? or i just have to wait ?


Answers:
author: Andrey Kiyanovskiy
body: You need to join the team to see Operations.


Tags: cloud

jira-service-management

jira-service-management-cloud
ServiceDesk. Not seeing requests in organization details
Asked by Edgar Arutunyan:

Good day!

I added an organization.

I selected that organization in a request (which was created by me). After that, I opened the organization details and I am not seeing that request.

I see that the request should be run by customers, but it's not really useful for me. I just want to select the organization in the request's field and then see all requests in the organization's card.


Answers:
author: Ciara TN
body: Hi Edgar,

Can you add some screenshots please?   

1. The request with Organizations visible

2. The Customers view with the Organizations visible.

3. The Open requests view after you click on 'View open' from the Customers view.   

Thank you

-Ciara

comments: author: Edgar Arutunyan
body: Hi!

I don't really want to give customers an invite to ServiceDesk. We are using it as the second line of support, so bassicly all the requests are created by our own employees in Support team.

I want to add organization to request just for statistics. Is this possible?


author: Ciara TN
body: Yes you can add all agents into every organisation and then when creating in the portal the agent can select the correct one.   

I have this set up for multi region based teams and it works ok.   

-Ciara


author: Edgar Arutunyan
body: Thank you! It really works


author: Edgar Arutunyan
body: [@Ciara TN](/t5/user/viewprofilepage/user-id/5503332) I've added all the agents to all organizations. And selected organizations in every request.

Now in every organization presented all requests, not specificly organization's request but all othere organizations also


Tags: cloud

jira-service-management

jira-service-management-cloud
Custom forge app error cors external api
Asked by Alessandro Volpato:

Hi, I am creating an issue panel and i need to make a call to an external mongodb endpoint. I have configured a function in the following way  

```
async function sendDataToDB() {

const response = await fetch('https://westeurope.azure.data.mongodb-api.com/app/data-tgmerrf/endpoint/data/v1/action/insertOne', {

method: 'POST',

headers: {

'Content-Type': 'application/json',

'api-key': 'KEY',

'Access-Control-Allow-Origin': '*'

 },

body: JSON.stringify({

"collection": "collection",

"database": "db",

"dataSource": "datasource",

"document": {

"name": "John Sample",

"age": 42

 }

 })

 });

const data = await response.json();

return data;

 }
```

<br />

the problem is that it gives me cors error  

Access to the fetch of '<https://westeurope.azure.data.mongodb-api.com/app/data-tgmerrf/endpoint/data/v1/action/insertOne>' from the source '<http://localhost:8000>' was blocked by the CORS policy: Response to preflight request fails access control: 'Access-Control-Allow-Origin' header is not present on the requested resource. If you need an opaque response, set the request mode to 'no-cors' to retrieve the resource with CORS disabled. I  

also tried putting mode: 'no-cors' but headers api-key is not used and therefore does not do authentication How can I solve the problem? Translated with DeepL.com (free version)


Answers:
author: marc -Collabello--Phase Locked-
body: This is not a solution to your problem, but you are exposing the mongodb keys to your users. That means a hacker can get access to your db.

It would be much better to call Mongo from the Forge backend, thereby not exposing the key. In the backend calls, there will also be no CORS errors.


Tags: cloud

jira-service-management

jira-service-management-cloud
custom field is not found in the cofiguration of Two Dimensional Filter Statistics gadget
Asked by HanQiao:

Hi team  
I encountered a problem when Im trying to create a Gadget of Two Dimensional Filter Statistics.

There is a custom filed named "Root cause".  
I confirm that the field is the associated screens.

But this field is **not** appearing in the configuration options for the Two Dimensional Filter Statistics gadget.  

Please let me know what I should check in further.  
Thx


Answers:
author: John Funk
body: Hi HanQiao - Welcome to the Atlassian Community!

Any fields used in the Two Dimensional gadget must be fields that have a limited set of values, like with dropdowns (single or multi picker) or user picker, etc. But not a text or number field.

comments: author: HanQiao
body: Hi John  
Thank you for the answer.


author: John Funk
body: You are welcome.


Tags: cloud

jira-service-management

jira-service-management-cloud
Mail to stakeholders setup
Asked by Dave Duijvekam:

Hi all,

We want to use the option to email stakeholders from an Incident.

The sending part works fine but the layout looks very strange

Does anyone knows where to change the setup of this mail?![2024-07-05 11_07_55-Incident updates_ IT-3494 Test mail - Bericht (HTML).jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333663i01F6BA513DA17B39/image-size/large?v=v2&px=999 "2024-07-05 11_07_55-Incident updates_ IT-3494 Test mail - Bericht (HTML).jpg")


Answers:
author: Ciara TN
body: Hi Dave,

Take a look here to update the email template:   

<https://support.atlassian.com/opsgenie/docs/create-an-email-template-for-stakeholder-notifications/>  

However this seems to require Enterprise plan.

-Ciara

comments: author: Lisa Forstberg
body: Hi Ciara,

the doc actually states Enterprise plan only, but maybe it also works for premium? I hope so :-D

br  

/L


author: Ciara TN
body: Updated\* Thanks Lisa :)


Tags: cloud

jira-service-management

jira-service-management-cloud

stakeholder
Dev escalation view
Asked by Marian Chen:

Is it possible to customize the Dev escalation view? I can't seem to add or filter on status which seems it should've been a common requirement?


Answers:
author: Cristian IONESCU
body: Hi Marian,

If "Dev escalation view" is a Queue used by your team try to edit the Queue by adding into JQL : and status = (here you type the needed status)   
Have a nice day.


author: Jehan Bhathena
body: Hi [@Marian Chen](/t5/user/viewprofilepage/user-id/4110323)

Can you elaborate the use case a little more please?

Are you looking to filter all issues with the status of Escalated? Or issues that were previously in the escalation status?

comments: author: Marian Chen
body: Under this view, I'd like one of the filters to be the status but I can't seem to find where I can do this.

![Screenshot 2024-07-09 at 10.34.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/334247i5DEDF2DD5560E28A/image-size/large?v=v2&px=999 "Screenshot 2024-07-09 at 10.34.36.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Limit of article suggestions in the customer portal
Asked by Cristina.Malasinca:

Hello, we have the knowledge space linked to the JSM project, therefore when someone raises a request, he/she is prompted with the article suggestions based on labels. I noticed that there is a maximum of 3 articles that are suggested, can we increase the number? Is this a default option or something we can change from settings? Thank you!


Answers:
author: Ciara TN
body: Hi Christina,

Welcome to the Atlassian community.   

There is a limit of 3 in cloud and 5 in DC.   

In the following request you can see that the search in the Help Centre is now 30 but still 3 on the request: <https://jira.atlassian.com/browse/JSDCLOUD-4263>

-Ciara


Tags: article

cloud

customer-portal

jira-service-management

jira-service-management-cloud

knowledge-base
What is the case for linking Jira issues to Jira Service management?
Asked by Demo User:

I believe we can use Jira's task management capabilities by creating subtasks without having to link Jira issues to Jira Service Management.

When should I link assignments?


Answers:
author: Barnali Putatunda
body: There could be various reason due to which you would like to link JSM tickets to other Jira projects (like: Jira software). Few possible scenarios would be like:

* Cross-Team Collaboration
* Customer-Facing and Internal Projects
* Dependency Management
* Escalation

If you create subtasks within the JSM tickets, only JSM agents with permission to that project can work on them, so creating a linked ticket to respective team's project will reduce the need for allowing excessive users in JSM project \& also reduce JSM license cost.  

comments: author: Demo User
body: [@Barnali Putatunda](/t5/user/viewprofilepage/user-id/2541224)

Thanks for the prompt response.

I understand each case, but can you give me a specific scenario?

I would like to clarify at what scenario flow the issues will be linked.

* Cross-Team Collaboration
* Customer-Facing and Internal Projects
* Dependency Management
* Escalation


author: Barnali Putatunda
body: Lets take an example like you have a JSM portal for end users of an e-commerce site.  
Now, user is facing some issue with payment \& so raised a ticket via the portal.  
The agents of the JSM project checks the ticket \& found some technical glitch with that specific payment mode which needs a technical fix. So, they report the problem to the technical team who supports the payment module \& create a ticket for them \& also link it to the JSM ticket.  
The development team begins working on the bug. They use the linked issue in Jira Software to track their progress, add comments, and attach code commits or pull requests.  
Regular updates on the bug's status are provided in the Jira Software issue, which can be automatically synchronized with the linked JSM ticket to keep the support team and the customer informed whenever necessary.  
It also ensures each team is accountable \& responsible for their own part to fix a problem.  

**Benefits:**   
Visibility  
Easier tracking / co-ordination  
Effective communication


Tags: cloud

jira-service-management

jira-service-management-cloud
workflow flow help for approval steps
Asked by Krishna Malutummeda:

Hi All,

we have a requirement for approval steps.

1.we have custom filed name is :Risk and values are 1.Low ,2 Medium, 3.High

2.Another custom field is change Type values are 1.Standard , 2.Emergency

3.based on the dates we need approvals

so anyone can help me to complete the requirement


Answers:
author: John Funk
body: Hi Krishna,

You should be able to do that through transitions and conditions in your workflow.

Please provide more information as to your EXACT scenario.

comments: author: Krishna Malutummeda
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)

I need to update approval steps based on the custom dates.


author: John Funk
body: That's not very EXACT. We need EXACT details otherwise we cannot help you.


author: Krishna Malutummeda
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)

approvals based on the change type, change risk, and the change dates

Change type we have two values(Standard, Emergency)

Change risk we have four values (Low,Medium,High,Critical)

custom dates( ex:08-07-2024 to 08-08-2024)

as per the mentioned details we need to routed to Approving managers,(Cab approvals+ Managers)

Ex:(If we select Change risk is High and change type is emergency and date is 10-07-2024) based on the timeline approval step is diverted to Cab approvals)


author: Krishna Malutummeda
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

Is there any possibility to full fill the requirement.


author: John Funk
body: You should probably do an automation rule based on an IF/ELSE set of conditions where you identify the set of conditions that match the group of fields and then add an action to Edit Issue and update the Approvers field.


Tags: cloud

jira-service-management

jira-service-management-cloud
Customers not receiving notification
Asked by Jayesh Chavan:

Hey guys!  

I just created a portal for our work. Set up single Issue type and multiple Request types but for some reason, when I am testing it, the customer side notification (which says: "We are on it") is not received. All the notification toggles are ON.

The portal is kept open so anyone submit request. Here's the link for you all to test and help me resolving this issue:

<https://vehiclesforchange.atlassian.net/servicedesk/customer/portal/2/group/5/create/21>

Please let me know what other info is require to understand the issue.


Answers:
author: Jayesh Chavan
body: For information:   

I did create a new issue type called as Support and while I was creating it, there were some 11 steps and since I am new to Jira, I ignored those or I don't remember what they were. Just wondering if that's the reason this is not working.

Regards,

Jayesh


Tags: cloud

jira-service-management

jira-service-management-cloud
COMO EMITIR RELATORIO DE JIRAS ATUALIZADOS POR UM USU?RIO
Asked by juliana_lopez:

COMO EMITIR RELATORIO DE JIRAS ATUALIZADOS POR UM USU?RIO


Answers:
author: Luis Felipe Studzinski Santos
body: [@juliana_lopez](/t5/user/viewprofilepage/user-id/5536565)

Ola, pode fornecer mais informa??es para que possa te ajudar?

Prints de tela ajudam ou descreva mais detalhamento seu problema,

No aguardo,

comments: author: juliana_lopez
body: Ol? Luis, obrigada por responder.  

Temos mais de 300 usu?rios do sistema, preciso saber o hist?rico de atua??o de cada usu?rio, mais especificamente quantidade de atua??o por m?s.  

Essa contagem vale apenas para atua??o ou seja, registro de coment?rio no jira.  

Tentei tirar relat?rio mas n?o consegui classificar apenas os que fizeram coment?rios.  

Sabe se isso ? poss?vel?


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software
Re: Sending an email with a list of issues using Automati...
Asked by Balaji Cherukuri:

Seems email "to" with assignee, reporter not working.

Is there any way to solve that.


Answers:
author: Daniel Eads
body: Hi [@Balaji Cherukuri](/t5/user/viewprofilepage/user-id/4154791) , welcome to the Community!

I've split your question off from [the original thread at this link](https://community.atlassian.com/t5/Jira-Software-questions/Sending-an-email-with-a-list-of-issues-using-Automation-for-Jira/qaq-p/1192501) . If I understand correctly, you'd like to send an email from Jira Automation, and the recipients should be the **assignee** and **reporter** of an issue.

The **Send Email**action should have both the reporter and assignee available as options in the To: dropdown, as shown in this example:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/136704i1D227D38F3BED30C/image-size/large?v=v2&px=999 "image.png")

Do those values not appear?

The email may come from noreply@automationforjira.com - which might not be on your organization's approved recipients list. That's another thing to check for if it appears the rule is configured properly but the recipients aren't seeing the emails in their inboxes.

Thanks,  
Daniel \| Atlassian Support

comments: author: Balaji Cherukuri
body: [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) for single issue this approach works but not for the list of issues. For example in the following case, I couldn't find a way to add all issues "assignees" and "reporters" in TO.

\`\`\`

{{#lookupIssues}}  
\* {{url}}: Assignee:{{assignee.displayName}}  
{{/}}

\`\`\`


author: Daniel Eads
body: Ah, I gotcha. You can use the lookup as a smart value in the To: field -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/137255iE66BED2B44D564D1/image-size/large?v=v2&px=999 "image.png")

For example, to get all the **assignees** for the list of issues from my lookup, you can paste this value in as the smart value:

```
{{#lookupIssues}}{{assignee.emailAddress}},{{/}}
```

(note the comma after the email address portion - necessary to make it a valid list).

If you happened to log the output of this, you might note that you'll see some duplicate email addresses if the list has issues that are assigned to the same folks. The duplicates should be stripped out by the email system. In testing this, I used a lookup that had 13 issues assigned to 2 users. The emails were delivered only once to those two assignee users.

Cheers,  
Daniel


author: Balaji Cherukuri
body: Super neat!

Thank you


author: Tiago Ribeiro
body: Hi everyone,

I have tried this solution but it's not working.  
I have printed the email field and it is being populated with the correct emails.

Is there any caveat or configuration needed to make it work?

![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/181393iBCD4F7BF72A29F51/image-size/large?v=v2&px=999 "Capture2.PNG")![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/181392i2C859EB80DA43A85/image-size/large?v=v2&px=999 "Capture.PNG")

Thanks in advance!
Is it possible to archive a Fix Version through Jira Automation?
Asked by Connor Skiro:

Looking at the issue triggers, there are options for creating, releasing, unreleasing, and updating releases (see image below). However, I don't see anything about archiving releases.

Is there another way to automatically archive a release through Jira Automation?

![Screen Shot 2021-03-25 at 2.21.28 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/135969i5E88C2F61F6457E6/image-size/large?v=v2&px=999 "Screen Shot 2021-03-25 at 2.21.28 PM.png")


Answers:
author: Bill Sheboy
body: Hi [@Connor Skiro](/t5/user/viewprofilepage/user-id/1300047)

At this time, archiving from a rule with an *action* is not possible. That is in the backlog:

<https://codebarrel.atlassian.net/browse/AUT-702>

As an elaborate work-around, you could call the REST API to do this by sending a web request action. Here is some how-to information if you want to try that:

<https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>

<https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/version-updateVersion>

Best regards,

Bill

comments: author: Connor Skiro
body: Bill,

Thank you for the information, I greatly appreciate it! I see that AUT-702 has been created and de-prioritized for quite some time. Do you know if there are plans to implement this action in the near term?

Best,

Connor


author: Bill Sheboy
body: Hi Connor,

No, I do not have that information. Unfortunately we cannot watch stuff in the old Code Barrel backlog to see when it moves. I also checked the public Jira backlog and didn't find any related suggestions for this idea.

Best regards,

Bill


author: Connor Skiro
body: Again, thank you for taking the time to look into this! I'll look into the potential workaround with the REST API then.

Best,

Connor


author: Justin Liu
body: [@Connor Skiro](/t5/user/viewprofilepage/user-id/1300047)

any luck with the REST API to achive the fix verison? do you mind post some code here if you already done it ?

Thanks


author: Connor Skiro
body: It looks like you can set archived to true for fixVersions using their REST API.

```
{
  "fields": {
     "fixVersions": [{"archived": true}]
  }
}
```

I tested this out quickly in my sandbox project and it succeeded. However, this only removes the Fix Version from the issue itself and doesn't actually archive it on the Releases tab.


author: Bill Sheboy
body: Hi [@Connor Skiro](/t5/user/viewprofilepage/user-id/1300047)

Did you call the REST API from the rule using a webrequest with <https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/version-updateVersion>

Or, did you just update the fields in the issue?

At this time, I do not believe there is a built-in automation rule action to edit a version. There is only create, release, and unrelease.

Kind regards,  
Bill


author: Sankalp Chugh
body: Please vote for this feature here  
<https://jira.atlassian.com/browse/JIRAAUTOSERVER-236>


Tags: release
When status changes to RESOLVED then update field DueDate
Asked by Mateusz Janus:

Hello there,

any ideas how to atumate below scenario:

1. Story. I change status as "DONE" with Resolution "DONE"

2. When it happens I want to input onto DUE DATE filed the date of that RESOLUTION (only when Due Date was empty)


Answers:
author: Manon Soubies-Camy
body: Hi [@Mateusz Janus](/t5/user/viewprofilepage/user-id/4215552),

Would the following rule meet your needs?

![Capture d??cran 2021-03-24 ? 17.18.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/135736iC17A4FCD4E296911/image-dimensions/527x372?v=v2 "Capture d??cran 2021-03-24 ? 17.18.39.png")

Hope this helps,

- Manon


Tags: event

status

trigger