youngmon/atlassian-qna huggingface dataset:
Atlas Embed view (smart links) is displaying an empty space on top of embed list of project or goals
Asked by Thomas GOUSSEAU:

1st bug

When using smart-links from Atlas into Confluence page i now have an empty space on the top part of the embeded list of project or goals (i think it is a new bug)

Am I the only one having this bug ?

as the embed widget is responsive to the content when the list has only one line (only one project for exemple), i can only see "blank" information and i need to scroll down to see the only one entry (when the are 2 entries, the embed view is set to 2 lines, i can see 1 blank space and 1 entry, and i need to scroll down to see the 2nd entry.. etc...)

2nd bug

When refreshing the confluence page, the embed information is not refreshed, i have to manually set the smartlink to "inline" or "card" and back to "embed" to have the view refreshed


Answers:
author: Ste Wright
body: Hi [@Thomas GOUSSEAU](/t5/user/viewprofilepage/user-id/5442272)

I'd contact Atlassian Support to report this: <https://support.atlassian.com/contact/#/>

Screenshots would be useful :)

Admittedly though, I don't see this issue in our embedded Atlas smart links.

Ste


Tags: confluence

embed
I received a mail from below domain. Is that a spam?
Asked by Sho:

I received a mail from below domain. Looks like a spam.  
Daniella from Atlas \<daniella.latham@atlas-67cedc46e45f.intercom-mail.com\>


Answers:
author: Amanda Barber
body: [@Daniella Latham](/t5/user/viewprofilepage/user-id/5089518) :)

Atlas uses Intercom for their support, so that looks legit to me!

comments: author: Sho
body: Thank you for kindly reply :)


author: Nikola Perisic
body: Hi [@Sho](/t5/user/viewprofilepage/user-id/5222072)

VirusTotal says that the domain is legit: <https://www.virustotal.com/gui/domain/atlas-67cedc46e45f.intercom-mail.com>

I have tagged Atlassian for higher visibility.

comments: author: Sho
body: I see. Thank you for kindly reply :)


Tags: atlassian

spam
Is there a way to clear the target date
Asked by nicolevonvon:

For *reasons* a lot of our projects will need to be paused. Is there anyway to clear the target date? I would rather keep the projects on Atlas in the paused status without a target date vs deleting them or setting some target date way in the future.


Answers:
author: Nicole Schwartz
body: Hi [@nicolevonvon](/t5/user/viewprofilepage/user-id/5289364), thanks a lot for reaching out and for your question!

We currently don't have a way to clear a target date. Would it work for you to put the project in paused status and keep the current target date? The paused status should indicate to stakeholders that the work is not in progress towards the target date and we recommend adding some commentary on why the project was paused and when you expect it to resume. Hope this helps!

Thanks,

Nicole

comments: author: Nicole Howard
body: That is unfortunate! Consider it a feature request please :)

I will probably just set the date to the end of the year and then the projects can be updated when they are unpaused.

Thanks!
Custom View
Asked by Ryan Boyd:

I'm working to take a custom view by team and embed it into a Confluence page. However, when I embed that link in Confluence it strips out the custom fields or attributes from Atlas and only shows project, status, due date.

1. Is that expected?
2. Is there a way to work around it?

I'm trying to get everyone on a single page that shows projects and how they map to company goals. Without it, there's a lot of clicking in to do the same thing.


Answers:
author: Nicole Schwartz
body: Hi [@Ryan Boyd](/t5/user/viewprofilepage/user-id/5441804), thanks a lot for reaching out and for your questions!

Showing Atlas custom fields when embedding a custom view in Confluence is not something that is currently available and I've added your insight to our backlog, thank you!

Could you please provide some more detail on what custom field/s you'd like to show so I can better understand your use case and any potential work arounds to achieve what you want? Happy to set up a call to discuss this.

Thanks,

Nicole

comments: author: Ryan Boyd
body: Thanks. It's not really custom fields, just a custom view. The standard fields would be fine. I included a screenshot below. ![Project_directory_?_SpotOn_Atlas.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/309565i11E256732A9FE313/image-size/large?v=v2&px=999 "Project_directory_?_SpotOn_Atlas.jpg")


author: Nicole Schwartz
body: Thanks for sharing!
When I am (as a user) tagged in an Atlas update for a project, can I get a slack notification?
Asked by saju_thomas:

I would like to get a slack notification if anyone tags me in Atlas project update. Right now I receive the notification via email only which I do not usually check. Is it possible to configure Atlas to notify me on Slack if anyone mentions me in the update in Atlas? Thanks in advance.


Answers:
author: Nir Nikolaevsky
body: Hi [@saju_thomas](/t5/user/viewprofilepage/user-id/5440064), you can't do that at the moment but it's something we'd want to support in the future. We're actually exploring this right now so I'll make sure to share your feedback with the team!

comments: author: saju_thomas
body: Thank you. Look forward to having this feature.
Creating an ATLAS Project on a JSM Initiative Request/Link
Asked by Jeremy Powell:

We're moving forward with our Atlas/JSM/JIRA integration... Our JSM is the originating backlog of Initiative requests. When an initiative reaches an approved state of the Workflow, we'd like to auto-create an ATLAS project with basic fields populated (where possible).

Is there an automated way for this to be done in the current state of Atlas/JSM integration? Is the alternative, an automated task creation for the Project Lead to create the Atlas Project and Link manually?

Thanks in advance!


Answers:
author: Nicole Schwartz
body: Hi [@Jeremy Powell](/t5/user/viewprofilepage/user-id/4933322)

Thanks a lot for reaching out and for your question! Automation to create an Atlas project in JSM in the situation you described is not currently available. I'd love to better understand your use case for this and would appreciate if you could please provide some more details on this.

Thanks,

Nicole


Tags: jira-service-management
Link sub goals to goal to automatically update status
Asked by Frederique Castagnac:

Is there a way to automatically update a Goal status from its sub-goal status ?


Answers:
author: Nicole Schwartz
body: Hi [@Frederique Castagnac](/t5/user/viewprofilepage/user-id/5439799),

Thanks a lot for reaching out and for your question! This is not something that is currently available. I'd love to better understand your use case for this and would appreciate if you could please provide some more details on this.

Thanks,

Nicole

comments: author: Frederique Castagnac
body: Hi Nicole,

Thanks for your answer. Sure, what I'm looking for is basically an OKR cascade using Goals.

You create a Goal and its subgoals. Every quarter you update your subgoals status and it automatically update the parent goal status based on the status of the subgoal. This way you only have to update the subgoal at the individual level.

As an example this is how SugarOKR works and I'd like to do it in Atlas.

Thanks


author: Nicole Schwartz
body: Thanks for sharing [@Frederique Castagnac](/t5/user/viewprofilepage/user-id/5439799) and [@Sing Chen](/t5/user/viewprofilepage/user-id/5143156), I've added your insights to our backlog.


author: Sing Chen
body: +1 for this.

We have the same/similar requirement. With OKRs aligned at multiple levels (org, business unit, functional, team), the ability to have the progress/status of "lower" level OKRs rolled-up to their parents (and those to their parents) makes using goals for OKRs a more integrated and streamlined experience.

In addition to this, custom weighting of sub-goals would support a model of relative importance/scale to OKRs.
Best Practise Selling Atlas To My Boss - Trial Atlas Goal
Asked by Matt Hawkins:

My boss has asked me to set-up Atlas software as a trial, using one of my firms existing projects. Thus, the project would be a a 'Goal' in Atlas, with many projects feeding into it (maybe via sub-goals). Can anyone share any advice on how to create something from scratch to really encourage my boss to adopt Atlas. My firm already use: Jira, Confluence \& Slack; hence, in my opinion its a 'No Brainer' - I have just got to persuade others to adopt the software.


Answers:
author: Nicole Schwartz
body: Hi [@Matt Hawkins](/t5/user/viewprofilepage/user-id/5413462), thanks a lot for reaching out!

Here's our [ultimate guide for getting started with Atlas](https://intercom.help/atlas-by-atlassian/en/articles/5209762-the-ultimate-guide-for-getting-started-in-atlas) and here's a [short video demo](https://intercom.help/atlas-by-atlassian/en/articles/6131670-watch-a-demo-of-atlas) of Atlas to understand the basics. You can also find a wealth of ideas, tips, customer stories, and best practices for using Atlas [here](https://intercom.help/atlas-by-atlassian/en/articles/6021353-tips-guides-and-best-practices-for-using-atlas).

We can also have a call with you to help understand how to best use Atlas for your use case. Please let me know if you'd like me to set this up.

Regards,

Nicole

comments: author: Matt Hawkins
body: Thank you for your reply, I will act on your recommendations.


author: Natalie Rowland
body: Hey Matt  

I'd love to know how you are going with the evaluation of Atlas.   

I'm a Lead researcher working with the Atlas team. I'm running research on the experience of setting Atlas up and using it across different teams.   

If you'd like to book a time to chat you can do so via [Calendly here](https://calendly.com/natrowland/atlassian-research-session).

Thanks  

Natalie Rowland


author: Carlos Garcia Navarro
body: Hi [@Natalie Rowland](/t5/user/viewprofilepage/user-id/2191963) , would it be okay if I also book some time in your calendar to discuss my Atlas experience and use case? Thanks!


author: Natalie Rowland
body: Sure Carlos, that sounds great.
I would like to see the "long update" section in the weekly digest e-mail.
Asked by tuncay_ozdemir:

In weekly digest this "Long Update" section is hidden. Actually it is where we would like to keep the crucial information.

We'll have many projects to provide update for the upper management, and if this section is hidden in the weekly digest; then it is too bad that every time they'll need to click to see the update for each project.

Is there a way to keep this section open in the weekly digest?

This is how it is seen in the weekly digest: See Capture1.

![Capture1.GIF](/t5/image/serverpage/image-id/307147i7EE5D6F558846A18/image-size/large?v=v2&px=999 "Capture1.GIF")

This is how it is seen in the Atlas, when the user click the e-mail: See Capture2, which I would like to see in the weekly digest as well.

![Capture2.GIF](/t5/image/serverpage/image-id/307150i94981065E27B153E/image-size/large?v=v2&px=999 "Capture2.GIF")


Answers:
author: Nicola Sun
body: Hi Tuncay,  
Thank you for sharing this feedback. I will add it to the backlog and help prioritise with the team.
Error-when link Jira Issue to Atlas Goal-This issue is not in the same organisation as this goal
Asked by ivychan:

Hello, I am new to Atlas. I am trying to link a Jira Epic to an Atlas Goal. After clicking "Add Jira Issue" and inputting the Jira link, I received an error "This issue is not in the same organization as this goal."

They are in different workspaces, but I believe Jira and Atlas can work together and link issues to goals. Please help.


Answers:
author: Walter Buggenhout
body: Hi [@ivychan](/t5/user/viewprofilepage/user-id/5273388),

It seems that your Atlas and Jira are in different sites (i.e. having a different base url, the part before .atlassian.net). And even more so, these different sites appear to be under a different organisation.

![Screenshot 2024-02-17 at 17.52.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/307051i77ED3C707B76C106/image-size/large?v=v2&px=999 "Screenshot 2024-02-17 at 17.52.32.png")You will not be able to connect Atlas and Jira if they are not part of the same organization.

Hope this helps!

comments: author: Prabhu Kumar
body: Hi [Walter Buggenhout](https://community.atlassian.com/t5/user/viewprofilepage/user-id/783225),  

how to resolve this issue ?
Atlas auto-created a Team?
Asked by Rosa M Fossi:

Hello Everyone! I'm not certain how these "teams" (the team name is just list of users in the team) appeared in my Atlas.   
Is this something that someone created manually or were they auto-added by Atlas?

![atlas-teams-001.png](/t5/image/serverpage/image-id/306712i5704C1156FBC17E3/image-size/large?v=v2&px=999 "atlas-teams-001.png")


Answers:
author: Nicola Sun
body: Hi Rosa,

These teams would've been created by someone in your organisation. When a team is created, it can be used across all your products and will be visible to your entire organisation.

Teams can be created via the "Teams" menu item in the top navigation (Teams \> Create a team).

Let me know if you have any further questions.


Tags: team
Start and target dates are not synchronizing correctly between JPD and Atlas
Asked by Carlos Garcia Navarro:

Hi there!

I'm having an issue where the dates in Jira Product Discovery don't synchronize correctly with the ones in Atlas, even though the two products are synchronized. I can see the Atlas logo in JPD date fields, and a message that says that the dates are being overridden by Atlas, but in reality the dates are not matching Atlas start and target dates. Is anyone else experiencing this? Any idea on how to troubleshoot? Thanks!

JPD:

![Screenshot 2024-02-15 at 9.11.59?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306674i9641B9038F91EF4E/image-dimensions/440x117?v=v2 "Screenshot 2024-02-15 at 9.11.59?AM.png")

Corresponding project in Atlas:

![Screenshot 2024-02-15 at 9.13.15?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306676iCD02663C8AA3FCDC/image-dimensions/282x67?v=v2 "Screenshot 2024-02-15 at 9.13.15?AM.png")![Screenshot 2024-02-15 at 9.13.33?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306677i16CD2152AD36A9F5/image-dimensions/220x95?v=v2 "Screenshot 2024-02-15 at 9.13.33?AM.png")


Answers:
author: Nicola Sun
body: Hi Carlos,

Sorry to hear you are experiencing this, our team is looking into the issue now. Can I confirm that you are linking the same Atlas ticket?

comments: author: Carlos Garcia Navarro
body: Thanks, [@Nicola Sun](/t5/user/viewprofilepage/user-id/5429203) ! Yes. Let me know if I can provide more information.


author: Nicola Sun
body: Hi Carlos, I've checked with my team and it seems like we do not support date syncing between Jira Product Discovery and Atlas today.

I've added this feedback to our backlog and will help prioritise with the team.

Thanks,

Nicola


author: Carlos Garcia Navarro
body: Thanks, [@Nicola Sun](/t5/user/viewprofilepage/user-id/5429203) . Is this a bug, or a feature that hasn't been implemented at all?
is there a way to configure Atlas email updates ?
Asked by Mona Slaunwhite:

Hello,

Several followers on our Atlas project are receiving emails every time someone adds an update, a new decision, a new risk etc.. and this is in addition to the weekly digest.

Most users only want to receive the weekly digest and not receive an email every time someone adds an update. Can this be configured somehow ?

We are trying to get our teams to adopt the use of Atlas, but the frequent emails are annoying several team members.

Appreciate any advice.

Thank you !


Answers:
author: Nicola Sun
body: Hi Mona, email configurations are only available for digests and reminders today.

I have added your feedback to our backlog and will work with the team to prioritise.

comments: author: Jesper
body: Just want to add... Been using it for a couple of weeks now, and already starting to add filters in my inbox to achieve all the emails coming from Atlas.  
Every single comment is a new mail, other team members are talking about unfollowing the projects altogether.

It's so much noise, to an already noisy day.  

So I really hope this is sorted out soon.


author: Taronish Pithawala
body: We too have had executives who *want* to receive the weekly digest unfollow projects because they receive too many emails about new learnings, etc.  

This is becoming a huge blocker to adoption for us. The tools are great - the "follower" experience is awful!   

<br />


author: Paavo P_
body: Yep, it seems that these emails are also mixing the information, e.g. in this example the user created a risk, but the notification is talking about new learning?

It's a bit hard to troubleshoot, since there is no way how to re-configure these email templates? ?

![example-how-Atlas-is-mixing-up-notifications-between-risks-and-learnings-for-example.png](https://community.atlassian.com/t5/image/serverpage/image-id/314828iD5F4719C69325DEE/image-size/large?v=v2&px=999 "example-how-Atlas-is-mixing-up-notifications-between-risks-and-learnings-for-example.png")


author: Mona Slaunwhite
body: just checking in to see if there has been any progress on this; most of our team has now abandoned the use of Atlas due to this issue
Has anyone created a pilot program to onboard Atlas?
Asked by DamCoder:

We prefer to try out products before rolling them out to the entire workforce.

Has anyone turned on Atlas and been able to restrict access to it to a group in Jira?


Answers:
author: Carlos Garcia Navarro
body: Hi [@DamCoder](/t5/user/viewprofilepage/user-id/735031) ,

You could just assign the Atlas licenses only to the people running the pilot.


author: Brant Schroeder
body: [@DamCoder](/t5/user/viewprofilepage/user-id/735031)

Currently there is not a way to restrict access to the product other than projects (<https://intercom.help/atlas-by-atlassian/en/articles/6403749-restrict-the-viewing-and-editing-of-projects> ). Everything else, like goals is public.
When using Jira integration do you loose Answers functionality?
Asked by System Admin:

When setting up the integration I no longer see the Answers button in slack on tickets created that are sent to Jira.

I do not see it mentioned in the documentation

<https://plz.halp.com/article/2f4ix4h0qp-connect-to-multiple-jira-projects>

It just says:

"Once you connect a Queue to to a Jira Project, you will no longer be able to edit Halp Fields, Forms, or Statues on that Queue. This is all managed in your Jira Project's settings and synced back to Halp."


Answers:
author: Jensen Fleming
body: Hey [@System Admin](/t5/user/viewprofilepage/user-id/4933773) -- We don't show that button until you have an answer added. Once you create an answer in that queue, the Choose Answer button will appear :)

comments: author: System Admin
body: Ah excellent. It was confusing because with the normal Halp triage the answer button shows even without answers set.

I added an answer and sure enough it shows now :) Thanks!
couldn't able to add queue in halp for teams
Asked by karthikeyan:

while i am trying to configure the TEAMS app by adding queue in HALP it is not allowing me to do so...  
below is the error am getting while configuring it.  
NOTE- already i configured a channel from slack in halp  

**ERROR-
"We could not authenticate this integration for the site you selected.**  
**That site is already connected to another Halp instance. You'll need to disconnect from that instance before you authenticate here".**


Answers:
author: Andrew Homeyer
body: Unfortunately only Slack *or* Teams can be connected to a JSM site, not both.
How to get the ticket list assigned to oneself
Asked by Sub:

We have been starting to run Halp our organization recently.  
Our Agents want to check the tickets assigned themselves because a lot of tickets are created for one day.

Can we make the list assigned to ourselves? In that case, can we do it on Slack?


Answers:
author: Tori Stitt
body: Hey [@Sub](/t5/user/viewprofilepage/user-id/4688724) that's a great question, you can view them in Slack through Assist's App home.   

In Slack, go to your Apps section in Slack\>search or select Assist. This will take you to the App home section of Assist.

Once in Assist's App home, you'll default to a list view of all your active tickets. In the second section from the top, under "Raise a Request". There is a section called "Filter" and to the right, there is a button that says "Filter Tickets".

![Screen Shot 2022-05-02 at 10.35.36 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/195517iA25217CC52160724/image-size/large?v=v2&px=999 "Screen Shot 2022-05-02 at 10.35.36 AM.png")

Click on the "Filter Tickets" button and you will get a dropdown option to select which ticket view type you'd like to filter to see. Scroll down to "Assignment" and select "Assigned to me".

![Screen Shot 2022-05-02 at 10.21.49 AM (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/195518iF7FE9D85E30252B1/image-size/large?v=v2&px=999 "Screen Shot 2022-05-02 at 10.21.49 AM (1).png")

From there, click confirm and the selected tickets will populate in their Assist App home in Slack.

Hope this helps!


Tags: assist

issue

slack
Prevent Disclaimer from being appended to Halp Auto-Replies
Asked by Dan Rico:

We recently started testing a appended disclaimer for all inbound emails from external addresses.

There is an email alias that is used for creating tickets and a forwarding rule exists to forward the emails to the inbound Halp email address.

When Halp auto-replies to the user from that internal address, the disclaimer is appended because Halp's SendGrid email is responding on behalf of the internal address (and is authorized to do so).

What is the correct method for excluding this sender from getting the disclaimer appended to the emails without increasing up the risk for possible spoofing? Are there any identifying values in the Halp email headers that can be used to do this?

The current flow is:

1. User emails "support@foo.com"
2. Halp auto-replies from "support@foo.com"
3. Email gets disclaimer appended because "support@foo.com" is the alias that Halp's SendGrid is using.

Side note: DKIM and DMARC are being utilized as well to ensure that Halp is authorized to send on behalf of the "support@foo.com" account - if that helps give any more defining characteristics.


Answers:
author: Fletcher Richman
body: Hi Dan!

Halp does not have custom email headers, but you should be able to look at the DKIM Signature Headers and filter based on this value:

```
inbound.halp-mail.com
```

Let us know if that doesn't work!


Tags: auto-reply

email
Separate ticket name from first message
Asked by Steven Gibone:

Hi,

I didn't know how to formulate my question better but here's what I mean:

Tickets have name which is the message a user send in Slack but this is not great since they can be quite long and usually starts with "Hello, I have this issue when ..." and then it becomes difficult to look for a ticket in particular. For this reason we are forcing the use of forms with a description field but this time the issue is that users don't see the description field. They only see the title field, which is also the first message of the conversation.

What would be nice is to have a way to set the name of the ticket whatever field I want and the first message of the conversation something else. Or simply to allow users to see another field

Will such thing be possible or even better is there something I'm missing that would solve my problem ?

Thank you :)


Answers:
author: Eric Murn
body: Check out the Jira automation rule described [here](https://plz.halp.com/article/bijuiy01g7-jira-automations-halp#flip_the_summary_and_description). That sets the issue summary to whatever you'd like, i.e. *Halp Request from {{reporter.displayName}}*, and puts the user's Slack message in the issue description.