youngmon/atlassian-qna huggingface dataset:
Exporting to PDF
Asked by Vikash Kumar:

When exporting a confluence page into a PDF, embedded LeanIX diagrams are not coming up in PDF. Is there a way to it?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Vikash Kumar](/t5/user/viewprofilepage/user-id/5214450) and welcome to the community,

Are you using an app like this one? [https://marketplace.atlassian.com/apps/1219909/leanix-for-confluence?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1219909/leanix-for-confluence?tab=overview&hosting=cloud)

comments: author: Vikash Kumar
body: Yes, we have LeanIX diagram embedded in our confluence page. But when I export in PDF, diagram does not come up at all


author: Alex Koxaras _Relational_
body: Have you customized your pdf export in any way?


author: Vikash Kumar
body: Nope, it is the default pdf export


author: Alex Koxaras _Relational_
body: Can you try to add a diagram in another space and then try to export it?

In addition, are you trying to export a single page, or the whole space?


author: Vikash Kumar
body: Trying to export a single page


author: Vikash Kumar
body: Tried in another space but no luck. diagram do not come in exported PDF


author: Vikash Kumar
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) Any help on this please?


author: Vikash Kumar
body: Any idea?


author: Vikash Kumar
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/257958i8889A206EBC4A22B/image-size/large?v=v2&px=999 "image.png")

Now it seems exported PDF has login of the app which has diagram instead of the diagram on confluence page. Any help guys?


author: Alex Koxaras _Relational_
body: [@Vikash Kumar](/t5/user/viewprofilepage/user-id/5214450) sorry for the late reply. For the login session, I would do what it says. Can't really tell what is the standard logging off time between sessions for this app and how it is connected from confluence to the other platform.


author: Vikash Kumar
body: Thanks Alex. I am actually logged in when I am exporting into PDF. So, it should export what I have in my page/session.


author: Alex Koxaras _Relational_
body: [@Vikash Kumar](/t5/user/viewprofilepage/user-id/5214450) I'm sorry but I'm out of ideas. I would contact directly the vendor. And if they can't reply then I would raise a request to Atlassian directly at <https://support.atlassian.com/contact>


author: Vikash Kumar
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) , Have you heard back from the vendor? One point to note - if I right click on the page and do save as PDF, it shows the diagrams. But when I use the export function, it do not show anything, just the login icon. Hope this helps in the resolution/discussion


author: Alex Koxaras _Relational_
body: [@Vikash Kumar](/t5/user/viewprofilepage/user-id/5214450) sorry for the confusion. By "I would contact directly the vendor" I meant that you should contact directly the vendor. Not me :)


author: Vikash Kumar
body: No worries :)

let me raise it with them


Tags: cloud

confluence-cloud
JQL produces all results even if limited to just created >= "-1d"
Asked by Casey Golliher:

using a JQL like \<search criteria\> AND created \>= "-1d" ORDER BY Labels DESC

I get all results as if the last AND clause wasn't honored. even if I search by a specific user, I get all users. I'm not sure how to show this, but the JQL doesn't return an error, I just always get all results. My search criteria is:  
"Field Priority\[Dropdown\]" = P2 OR "Field Priority\[Dropdown\]" = escalation then the AN clause above, is there something i can do to debug this?


Answers:
author: Casey Golliher
body: ah it looks like i missed a () and needed it to be ("Field Priority\[Dropdown\]" = P2 OR "Field Priority\[Dropdown\]" = escalation) and createdDate \>= "2023/02/01" that results in the proper output. =\\

comments: author: Aron Gombas _Midori_
body: Yes, it was caused by the precedence of the OR/AND operators.


Tags: cloud

jira

jql
Has anyone had an issue with Synchrony not restarting from the Collaborative Editing page?
Asked by Jason Chambers:

Confluence Version 7.13.7  
Synchrony is managed by Confluence

Under General Configuration \> Collaborative Editing page, I am unable to restart Synchrony. When I select the restart button, I get a system message that "This may take a few minutes" and nothing happens.

I first went to[Troubleshooting Collaborative Editing](https://confluence.atlassian.com/conf713/troubleshooting-collaborative-editing-1077914721.html). Then checked errors in the synchrony log to find 'Not enough space', which lead me to [How to Increase Synchrony Heap Allocation](https://confluence.atlassian.com/confkb/how-to-increase-synchrony-heap-allocation-936516650.html)

The AWS instance that Confluence is running on didn't have enough free memory to support increasing the heap size to 4GB. I figured this added to the problem.

I increased the instance type, rebooted it, ran ./stop-confluence.sh and then added the following to setenv.sh:   
CATALINA_OPTS="-Dsynchrony.memory.max=4g ${CATALINA_OPTS}"  

I restarted Confluence and then from the Collaborative Editing page, tried to restart Synchrony. This did not fix the issue.   

Other items of note:

* When I run 'netstat -nlpt \| grep 8091', nothing comes back.
* I tried to restart Synchrony from the CLI, but this was also unsuccessful.   

I am not the original administrator for this account and the previous are not available to provide a clear direction, so I've had to learn the hard way.


Answers:
author: Trudy Claspill
body: Hello [@Jason Chambers](/t5/user/viewprofilepage/user-id/5213833)

Welcome to the Atlassian community.

This post seems very similar to an earlier post from you. Is this actually the same problem/instance?

<https://community.atlassian.com/t5/Confluence-questions/Has-anyone-had-an-issue-with-Synchrony-not-restarting-from-the/qaq-p/2353130>

I notice only one difference:

* I tried to restart Synchrony from the CLI, but this was also unsuccessful.

vs.

* I tried to restart Synchrony from the CLI, but it is not configured for that.

comments: author: Jason Chambers
body: It is the same issue. I added it to Data Center because we recently updated our license to the Data Center license.   

Please remove the first post to avoid confusion.

Respectfully,

Jason


Tags: confluence-server

server

synchrony
Confluence Upgraded from 6.23.13 to 7.19.8. Plugins version conflicts.
Asked by Syamalatha Mallavarapu:

we've upgraded Confluence version to 7.19.8 from 6.23.13and we see plugins version conflicts. But unable to upgrade them from market place.


Answers:
author: Trudy Claspill
body: Hello [@Syamalatha Mallavarapu](/t5/user/viewprofilepage/user-id/5112914)

Welcome to the Atlassian community.

Can you be more specific about the problems you are encountering? Can you provide a detailed example including screen images of messages that you see?

Prior to upgrading did you confirm that the plugins you had would be supported for that version of Confluence?

Are you licensed for Confluence Server or Confluence Data Center?

comments: author: Syamalatha Mallavarapu
body: we are licensed for Confluence server. Please find attached images for reference.  

![confluence-plugins-upgrade.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/256186iD69847080A965831/image-size/large?v=v2&px=999 "confluence-plugins-upgrade.JPG")  
when I click on the upgrade under manage apps I get above page.  
Thanks!


author: Trudy Claspill
body: Can you provide a screen image of the Manage Apps page and point out what you are clicking when you say you are clicking "upgrade"?

Can you provide a screen image that shows the plugin version conflicts?

Prior to upgrading did you confirm that the plugins you had would be supported for that version of Confluence?


author: Syamalatha Mallavarapu
body: ![confluence-plugins-upgrade2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/256202iD5FF2CC5EBC1E4E8/image-size/large?v=v2&px=999 "confluence-plugins-upgrade2.JPG")  
But in License Details page I could see 500-user  
![confluence-plugins-upgrade3.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/256203i09058F40E0814872/image-size/large?v=v2&px=999 "confluence-plugins-upgrade3.JPG")  
Is it something license mismatch?  
Thank you for your quick response.


author: Trudy Claspill
body: It appears that at the time you purchased a license for that app you were licensed for only 250 users. Sometime since then you appear to have upgraded to a 500-user license.

Apps need to be licensed at the same licensed-user level as your Confluence app.

However that particular app license expired and it appears to be disabled. If you don't want to use that app you could simply uninstall it. If you want to use it, you'll need to renew and upgrade the app license to match the user count of your Confluence license.

I don't see anything that is preventing you from upgrading. Can you point out where you are blocked?


author: Syamalatha Mallavarapu
body: Thank you for the reply.  
I want to try updating license key in plugins and upgrade plugin.  
first I need to do this then I will reach out still if I can't upgrade plugins.


Tags: confluence-server

server
Need to remove a child page that doesn't seem to exist
Asked by Michael Drum:

I am on an existing published page, and I hit "Create". A new page window appears, and immediately I click on "Close" without giving it a name/title. The window closes, returning me to my existing page, and now there is an arrow in the page tree on the left side indicating that there is a child page to the page that I'm on, but when you click on the arrow to expand the tree - nothing shows up. The page is not shown in "Drafts" nor is it in "Recents".

I have tried refreshing the page that supposedly has the child and it still shows the expand arrow. Tried re-publishing the page and still shows a child page that doesn't exist.


Answers:
author: G subramanyam
body: Hi [@Michael Drum](/t5/user/viewprofilepage/user-id/5214124) welcome to the Atlassian community.

That is a good spot on. I'm able to replicate the same on my personal Confluence site but not on the office (work) instance.

And I would request you to try the workarounds shared by other community members on this **[thread](https://community.atlassian.com/t5/Confluence-questions/Parent-page-with-No-Child-Page/qaq-p/2113469)**.

comments: author: Michael Drum
body: Thank you [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184) - I found my answer on the thread - archive the page, then restore it and it will remove the arrow.


Tags: cloud

confluence-cloud
Receiving double notifications on Ringcentral after any action from Trello
Asked by Janette Mercado:

I just integrated Trello to my Ringcentral. But any action that is done in Trello, I receive double notifications on Ringcentral. Any help would be amazing.


Answers:
author: Alex W
body: Hi [@Janette Mercado](/t5/user/viewprofilepage/user-id/4997057) - can you reach out to Ringcentral support about this issue?


Tags: app
Producing a report of members actions
Asked by Peter Cranston:

Hi Folks,

I am currently using Trello standard and would like to be able to produce reports of how many actions each member has and how many are late. Is it possible to do this in trello standard or would I need an upgrade to premium or a third party power up.

Many thanks,

Peter C.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Peter Cranston](/t5/user/viewprofilepage/user-id/4997002) ! Welcome to the community :) there are different ways to set this up depending on what you need to see. One option is using [butler automation](https://support.atlassian.com/trello/docs/creating-reports-with-butler/). For example, you can set up a recurring email report that lists all cards on a board. You can customize what/how the information is displayed e.g. all cards on the board grouped by assigned member, or grouped by due this week, overdue, etc.

comments: author: Peter Cranston
body: Hi [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) , thanks for the response. However I am looking for a way to get a list of all checklist actions outstanding or late sorted by member. I appreciate that each party can get this form the trello home button for their own actions but it would be good to be able to sort by member on say a weekly basis to get a feel for who is getting overloaxed or backed up.

I have explored Butler and cannot see how I can produce this summary

Thanks,

Peter C


author: Hannah Humbert - Simpla Workflows
body: [@Peter Cranston](/t5/user/viewprofilepage/user-id/4997002) it is possible to pull checklist items into your report using the {cardcheckliststate} variable in your report, but it's not possible to pull checklist item due dates and members for the moment. Because of this, you won't be able to filter on overdue items/sort by assigned member.   

If you're needing something more advanced, I'd recommend [Blue Cat Reports](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat). You can create a quick list of checklist items that shows the checklist due dates and members. It can also pull information from multiple boards, whereas butler reports just work on the individual board.


author: Peter Cranston
body: Thanks Hannah,

I have looked at and am trialing Blue cat and Bridge 24. Looking like Blue Cat will be the best fit.

Thanks for your help.

Peter C.
Embedding an Outlook Calendar into my page
Asked by Allie Stewart:

Hi,

I have a need to show a vacation/events calendar on my page in Confluence. I'm new to Confluence so I'm looking for some guidance.

When I add a calendar, it seems to be associated to a Jira project. I would assume that we would create a "Team Calendar" project and then enter issues into this project like "PTO", "Events", etc...

But I don't want my team to have to enter their PTO into the HR system, Outlook shared calendar **and** the Jira project.

Is there a way to embed an external (Outlook) calendar on my page so that they can enter their PTO into Outlook and it'll reflect on my page?

Or any other suggestions? Thank you so much!!


Answers:
author: Patrick Sch??ler _yasoon_
body: Hi [@Allie Stewart](/t5/user/viewprofilepage/user-id/5198835)

As [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) already mentioned, you need to work with 3^rd^ party apps to display Outlook calendars within Confluence pages.   
I work for an Atlassian Marketplace partner, and we offer a solution that could cover your use case: [Outlook Calendars for Confluence \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1217554/outlook-calendars-for-confluence?hosting=cloud&tab=overview)  
With our app, you have the possibility to display Outlook calendars within confluence pages. Feel free to watch our demo video: [On point demo: Outlook Calendars for Confluence - YouTube](https://www.youtube.com/watch?v=Y285YW6VG5A)  

If you have any further questions, you can gladly book a demo: [Meet Microsoft 365 for Jira (office365.com)](https://outlook.office365.com/owa/calendar/MeetMicrosoft365forJira@yasoon.com/bookings/)  

All the best,  

Patrick


author: Andy Gladstone
body: [@Allie Stewart](/t5/user/viewprofilepage/user-id/5198835) Welcome to the Atlassian Community.

Confluence Cloud does not support a native integration with Outlook Calendars, but there are few Marketplace Partners that have apps that integrate your company Outlook Calendar into Confluence.

[https://marketplace.atlassian.com/search?hosting=cloud\&product=confluence\&query=outlook](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=outlook)

I hope this helps!


Tags: cloud

confluence-cloud
Como cancelar o teste gratis da conta premium!
Asked by Maria Eugenia tita:

assinei o teste gratuito e n?o gostei do servi?o, gostaria de cancelar imediatamente e n?o localizo como fazer isso. Mais uma prova de que devo cancelar.

? importante salientar que ? imprescind?vel para o cliente acessar facilmente os servi?os e sentir confiabilidade e honestidade na marca, dois atributos definitivamente n?o identificados no produto Trello. P?ssima experi?ncia.


Answers:
author: Lidielle Castro
body: Vc conseguiu cancelar? Estou tendo o mesmo problema, n?o encontro como cancelar.

comments: author: Helo Mello
body: Estou tendo o mesmo problema. N?o encontro como cancelar. Socorro!!!
Como fa?o para conseguir excluir tarefas de um projeto? Sou o administrador mas estou sem permiss?o
Asked by Jo?o Rigueiral:

Sou o administrador do Jira e n?o estou achando nenhuma forma para habilitar a permiss?o para excluir uma tarefa...

![jira.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/208606i2960BBD6BE110DF1/image-size/large?v=v2&px=999 "jira.PNG")


Answers:
author: Alex W
body: Hi [@Jo?o Rigueiral](/t5/user/viewprofilepage/user-id/4997001) - it looks like you've raised this in the Trello Community, not the Jira one. Can you post this again in the Jira Community?
How can I create a Card Button that creates a new card using the title of the one it was clicked on
Asked by Josh Mollart:

Hey all,

For context - my team adds switches for feature work. And as part of acceptance of those tickets we create switch removal tickets so we can come back and tidy up our tech debt.

I'm trying to create a button so that when user are running acceptance they can just click a button and copy the current card's title or a card's custom field text into the title of a new "Switch removal of \[X\]" ticket  

Any idea how I can reference other fields in Trello? Variables? @s?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Josh Mollart](/t5/user/viewprofilepage/user-id/4996932) welcome to the community! Take a look at <https://support.atlassian.com/trello/docs/butler-variables/>. You have variables like {cardname} and {customfieldvalue}.


Tags: button
Can?t edit permissions on space as confluence admin
Asked by Jolie Segev-Gal:

We have a specific space that we can't change permissions on - I have access to the permissions page and can edit them but when I click on "save changes" the button becomes gray and nothing happens, when I refresh the page the changes don't apply. I am the confluence admin so it can't be a permissions problem..

The only thing I can think of that would cause this is the fact that the space contains a large number of users with access to it, so maybe there is a limit on the number of permissions you can give to a space?


Answers:
author: Jolie Segev-Gal
body: Hi! Update on the issue- opening the page from edge worked for some cases but not all and didn't solve the problem.. we found the cause was a specific group's name that had bad chars or something. The way we found the bad group was by opening 'inspect' of the permissions page after clicking 'save permissions' and an error pops up with the bad group's name. After removing the group everything worked fine!


author: Florian Bonniec
body: Hi [@Jolie Segev-Gal](/t5/user/viewprofilepage/user-id/5031036)

What is the confluence version, what browser do you use ? Have you try using another browser ?

Regards

comments: author: Jolie Segev-Gal
body: This problem is not specific for me but for everyone using the space, and it only occurs on this specific space and all the other ones work as usual, so it can't be related to the chrome version or browser type.

The Confluence version I use is - 6.14.1


author: Jolie Segev-Gal
body: I stand corrected - I tried using edge and it actually worked, I will try replacing the chrome version as well.

very weird glitch but at least I can make it work now. Thank you!


author: Florian Bonniec
body: It may be related to this issue.

<https://jira.atlassian.com/browse/CONFSERVER-39701>

Regards


author: Carla Ann Rowland
body: [@Jolie Segev-Gal](/t5/user/viewprofilepage/user-id/5031036) When you look at confluence permissions settings is the Anonymous box check to allow to change permissions temporarily or your confluence admin profile listed under the individuals allowed to make changes. Because if you are not allowed to make changes as a Confluence Admin on that page then it might not recognize your profile and not save the changes.

It is a strange glitch but it happened to me recently. I will check back for your response.

comments: author: Jolie Segev-Gal
body: The anonymouse checkbox is not checked but the admin user does have permissions on the space. Also, this problem is not specifically for me as admin but in general on the space - no one with admin permission on the space can save the changes.


Tags: confluence-server

permission

server

space
Notifications not being sent by email
Asked by Leah Nugent:

I have a new board member and when I tag them, they are not being notified on the card via email.

What am I missing, it works for all other members but not these new ones.

Help!


Answers:
author: Joana Moraes
body: hi Leah, it might be the case that the new board members have a different JIRA personal setting.

ask them to review what they have under "personal setting -JIRA" \& "email notifications", this should sort the issue you're facing

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/208533i6FC1496FAE039ECD/image-size/large?v=v2&px=999 "image.png")
When I copy a list - the cards are not copied, nothing is copied
Asked by Matt:

When I copy a list - the cards are not copied, nothing is copied

really word just started happening.


Answers:
author: Joana Moraes
body: hi Matt, can you be a bit more specific around your issue?

what are you intending to do?

comments: author: Matt
body: sorry I thought it was a basic question

so I have a list with cards in it, last month I could copy the list with the cards in it

to start a new list - it's a monthly list we make for our clients,,, so now the cards

in the list are not getting copied...

thanks
Slack / Trello integration - do I need to link every channel?
Asked by dor:

Hi, new to Trello - I integrated it with Slack (my main use case.. to keep track of all the requests i'm getting from people around the company).

Do I really need to link every channel that I want integrated to my board? . E.g. I get a request from John, and I want to quickly add it to my to-do list using the /trello add \[xyz\] command. Right now it's telling me that I haven't linked that channel to my board yet...That defeats the purpose


Answers:
author: Sal
body: Hi Dor,

Welcome to the community! I hope you're enjoying it so far.

And answering your question, yes, you'll have to connect every Slack channel you have to the board on Trello. I assume this is something intended on Slack because it prevents users from creating and viewing the contents of the cards and boards as a security measure.

And being honest, I agree with you about integrating your board with all Slack channels. But, as I mentioned, it could give too much power to the users to create cards on boards and access the information about them. Even if they don't have a Trello account.


Tags: slack