youngmon/atlassian-qna huggingface dataset:
What's the CSS and Javascript code to add the subscribers button on custom header?
Asked by Jonathan Rodriguez:

I've been trying to add some more elements to my internal statuspage by modifying the code in the Custom Header section but this removes my logo and subscribers button.

What's the code to manually add the button upon customizing the header?. Please share the CSS and HTML/javascript code.  

I've seen this to remove it:  

```
<script>

    $(function() {

        $('.updates-dropdown-container').remove();

    });

</script>
```

But what's the code to manually enable it. Of course I know that using the customized section overrides the header, nonetheless I think this can be manually added with some .add() function or something..


Answers:
author: Darryl Lee
body: Hi [@Jonathan Rodriguez](/t5/user/viewprofilepage/user-id/4589382),

This is Darryl, Statuspage Support. I am here to help. ?

Understand that you would like to add some custom Javascript snippets to the Custom Header HTML section.

First of all, before moving forward to customize the HTML/CSS/Javascript of your Statuspage, you must [set up the Custom Domain](https://support.atlassian.com/statuspage/docs/set-a-custom-domain-and-ssl/) for your Statuspage, otherwise, the changes will not take any effect.

Furthermore, the Header section is majorly for updating the metadata of this page, e.q. for Search-Engine-Optimization. We suggest moving your snippets to the "**Custom Footer HTML**" section to take effect.

Last, here I attach an article that has listed out some example snippets for various objectives for your reference. --\> <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

Please understand that **assistance with snippet customization is outside our support scope** , however, should you have other technical inquiries, please feel free to contact Statuspage Support via [this link](https://support.atlassian.com/statuspage/).

We hope this is helpful.

Best regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: Jonathan Rodriguez
body: Thanks, Darryl, adding the code in the custom footer section partially solves the problem but removes the existing footer. Nonetheless I think that could be my main solution for now until something else can be figured out.

On the other hand, I cannot set up the Custom Domain since the page I'm working on is private by design and not public.


author: Darryl Lee
body: Hi [@Jonathan Rodriguez](/t5/user/viewprofilepage/user-id/4589382),

It's wonderful to know that moving the snippets from the header to the footer works, so well done.

Thank you for bringing this up regarding the Custom Domain. You're right; this function is only accessible through Public pages, and I should have made that clear in the response.

Private pages allow for page customization without the need for a custom domain to be setup.

*** ** * ** ***

Should you have any further inquiries, please don't hesitate to contact Statuspage Support via [this link](https://support.atlassian.com/statuspage/).

We hope you will enjoy using Statuspage.?

Best regards,   
Darryl Lee  
Support Engineer, Atlassian
What to do when the phone is "Status: Offline / Reachable by Phone" ?
Asked by deannam:

Only three of our phones have our usual status of "status: available / reachable by phone" with the green dot.

The majority of of phones have "status: offline / reachable by phone" with a blue dot. We are able to place calls within the building and externally. As far as we can tell it isn't affecting our usage.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I think you might be in the wrong place. We're here to talk Atlassian stuff. I suspect your 'phone provider may be using an Atlassian system for support or documentation, and you've clicked for "help with Atlassian", instead of "support with actual system"


Tags: mistaken-post
can we download postmortem
Asked by Aditya Bansal:

HI Team ,

hope you are doing well, i wanted to check if there is anyway we could download the post-mortem for the incidents that is saved within the status page ? Also wanted to check what road map do you guys use for the status page application ?

Kind Regards


Answers:
author: Adeel Shoukat
body: Yes we can export the document by using the page Export functionality within the confluence in Word and PDF format.

![Screenshot 2023-04-03 at 3.13.59 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/249423i58D68963F328A441/image-size/large?v=v2&px=999 "Screenshot 2023-04-03 at 3.13.59 PM.png")

comments: author: Aditya Bansal
body: Hi Adeel,

Thanks for your response , however i would like to advise you i dont see any option under the Atlassian status page for having more options within the post mortem within the Incident , could you please re direct me to the correct option within the status page ?
Hi, can we include password access for the URL link to our Statuspage after creating an incident?
Asked by Kenny CH Tan:

Typically after we create an incident on Statuspage, we will whatsapp the URL to our customers and they will click on the URL and go directly to StatusPage to view the latest status of our incident.

Question : Can you create a password access for the URL link meaning when our customer "click" on the URL, a pop-up password will be required (which we set the password of course and whatsapp separately to our customers).

Hope my question is clear.


Answers:
author: Egor
body: Hey Kenny,   

Thanks for reaching out to Atlassian Community.   

You can do that using our Private pages <https://www.atlassian.com/software/statuspage/private-pages> or Audience Specific pages - <https://www.atlassian.com/software/statuspage/audience-specific-pages>   

In that case, you will be required to authenticate to see the page and incidents.   

I hope this helps.   

Best Regards,  
Egor

comments: author: Kenny CH Tan
body: Hi, I have decided to purchase the 1 (base price) Audience-Specific page feature for $300 monthly.

Question : I'm currently on Startup plan ($99 monthly), how do I add the Audience-Specific page feature in order to start using it?


author: Egor
body: Hey Kenny,  

Apologies for the delay here - could you please open it with our billing and licensing team? <https://www.atlassian.com/company/contact/purchasing-licensing>   

Thanks,

Egor


Tags: cloud
Using an insident template
Asked by Kristian Magnus Lingsom:

is it by design or is it a bug that if one start to create an incident from template 1 where component A is selected, and then select template 2 where component B is selected that the incident when published list both component A and component B as affected?   


Answers:
author: Mubeen Mohammed
body: Hello [@Kristian Magnus Lingsom](/t5/user/viewprofilepage/user-id/1866801)

Thank you for contacting the Atlassian community! this is Mubeen.

The component's selection as affected when switching from one template to another is not the expected behavior. We have opened a bug request with our engineering team to further investigate this, STATUS-569 is the ticket ID for your reference. Thank you for notifying us of this issue, If you wish to get further updates on the bug request raised you can directly contact our support team at <https://support.atlassian.com/contact/> and refer to the ticket ID STATUS-569.

I hope the information provided is helpful.

Regards

Mohammed Mubeen

Cloud Support Engineer


Tags: cloud
Getting scanner Error while trying to hit the Status Page API's
Asked by somnath_palaniswamy:

In the free trial version I am not able to hit the Status Page APIs since I am getting the below error.  

"Your IP address \<IP-Address\> has been flagged as a scanner. Scanners are not permitted. If you are seeing this message in error, please contact us at <https://support.atlassian.com/contact>."  

Please let me know what further steps to be taken since its critical as we are using free trial API's to test the application which we are build so that we can go live in production using the Paid version of the Status Page which our company has bought.


Answers:
author: Robert
body: Hi [@somnath_palaniswamy](/t5/user/viewprofilepage/user-id/5183488) !

Please open a ticket at <https://support.atlassian.com/contact> so that our support team can work with you on this :)

comments: author: somnath_palaniswamy
body: Hi [@Robert](/t5/user/viewprofilepage/user-id/2275658) ,  

Thanks for the info.I am able to hit the Status Page API's today. Not sure whats the issue was and why I am able to hit the Status Page APIs after the IPs were blocked. Will raise a ticket if I am facing the same issue again.

I didn't raise a ticket earlier since it was mentioned that the tickets are only for the paid version of the Status Page


author: Robert
body: Glad to hear that [@somnath_palaniswamy](/t5/user/viewprofilepage/user-id/5183488) !

In this case a support ticket is the way to go since we don't want to be exchanging any sensitive info here in Atlassian Community. We'll be here if you see this issue again!


Tags: cloud
'Status embed installed correctly' embed can't be closed (and is in wrong position)
Asked by pandammonium:

I added the recommended status embed to my self-hosted WordPress site in the top-right corner. I copied and pasted the code right before the closing \`\</body\>\` tag as instructed.

A 'Status embed installed correctly' embed appears in the centre-top of the page, as shown in the attached screenshot, whether I am logged in to my site or not, and pressing the **x** to close the embed does not close it: the embed is still there, telling me it's installed correctly. This has happened in every browser I tried (Firefox, Safari, DuckDuckGo, Opera and Chrome; the screenshot is from Chrome).

![Screenshot 2023-03-24 at 6.14.48 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/247635iC324BF7C54A8623D/image-size/large?v=v2&px=999 "Screenshot 2023-03-24 at 6.14.48 pm.png")

When I added an incident and a maintenance warning, the 'Status embed installed correctly' embed did not show; instead, an embed appeared in the top-right corner of the website showing the correct incident/maintenance information, and went away when I clicked the **x**. After that, however, the 'Status embed installed correctly' embed returned.

I have disabled the embed until this can be fixed.

How can I stop the 'Status embed installed correctly' embed appearing?


Answers:
author: Darryl Lee
body: Hi [@pandammonium](/t5/user/viewprofilepage/user-id/1850119),

This is Darryl, Statuspage Support. I am here to help. ?

Understand that your Statuspage Embed gets stuck after this "Status embed installed correctly" message box.

To effectively investigate this issue, we recommend contacting Statuspage Support directly [via this link](https://support.atlassian.com/statuspage/) and provide us with the following details:

* The code snippet you added to your Wordpress site.
* Please follow [this instruction](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) to capture the HAR file recording the loading of your status embed and the event of clicking the "x" button.

We appreciate your cooperation.

Best regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: pandammonium
body: Thanks Darryl! I've done that. Hopefully, it'll help you help me :)


Tags: cloud

cloudflare

digital-ocean

status-embed

ubuntu

wordpress
How to increase Notification/Subscriber limit for outage?
Asked by Logan Jacobson:

Hello! I am wondering if anyone knows how to increase the notification/subscriber limit for a Statuspage Outage?   

For example, if we had a outage it currently only allows 10K notifications to be sent out.

<br />

Anyone know if this is a setting that can be adjusted to ensure customers receive a notification?


Answers:
author: Muhammad Zeeshan
body: Hey [@Logan Jacobson](/t5/user/viewprofilepage/user-id/5178137)

There is no such limitation on the notification, however, there is a limit on the number of subscribers you can have on your page. This count varies based on your Pricing Plan so you can adjust that by purchasing a pricing plan accordingly: <https://www.atlassian.com/software/statuspage/pricing>

Feel free to reach out to our Support Team via: <https://support.atlassian.com/contact/> so we can assist you based on your current Pricing Plan and account details.

Best regards,
OpsGenie to Statuspage | is there a way to tag component in group from OpsGenie?
Asked by Jamie Noquet:

example -

* Personal
  * Sign up
  * Log in
* Business
  * Sign up
  * Log in

there are two components called "Sign up", but use different platforms.   

Is there a way to change the status for the "Business \> Sign up" component from OpsGenie?   

<br />


Answers:
author: John M
body: Hi [@Jamie Noquet](/t5/user/viewprofilepage/user-id/1547498) ,

Unfortunately, this is a limitation at this time. We do, however, have a feature request open to address this:

<https://jira.atlassian.com/browse/OPSGENIE-475>

The only workaround at the moment would be to give each component a unique name.


Tags: cloud
Need to extend hours for maintenance notification for completed status
Asked by Dadapeersab Hulamani:

Hi Team,

I need to extend hours for maintenance notification for completed status. Kindly help.


Answers:
author: Riley Venable
body: Unfortunately, it is not possible to extend the hours for maintenance notification for completed status. Once a maintenance has been marked as completed, it cannot be reopened or modified. However, you can extend or shorten the expiration date of a currently active maintenance by clicking on the clock icon to the right of the maintenance and setting the new end date. Additionally, you can set up regular maintenance windows to avoid unnecessary notifications. If you have any further questions, feel free to reach out.

comments: author: k_jibin_m
body: What do you mean by "set up regular maintenance windows to avoid unnecessary notifications"?


Tags: cloud
Email notification Limits
Asked by David Hacking:

Is there a limitation of the number of email notifications that can be sent? Our Public Business license says that we can only have 5000 subscribers. Does that mean that Email Notification is limited to only 5000 email addresses?

It is confusion because it listed emails/SMS/webhook notification as a feature but doesn't reference a maximum.

Thank you

-David Hacking


Answers:
author: Hamza Chundrigar
body: Hi [@David Hacking](/t5/user/viewprofilepage/user-id/4575149)

[Subscribers are counted](https://support.atlassian.com/statuspage/docs/how-are-subscribers-counted/) based on the type of subscription they have:

1. **Email**: Each email address is considered a unique subscriber.
2. **SMS**: Each phone number is considered a unique subscriber.
3. **Slack**: Each subscribed channel counts as one subscriber.
4. **Webhook**: Each webhook is considered a unique subscriber.

However, RSS and Atom subscribers are **not** counted against your subscriber total.

Please note that only active subscribers are counted towards the subscriber limit total for active plans. Quarantined, unconfirmed, and deleted subscribers do not contribute to your plan's total.

In the context of your Public Business license, with a limit of 5,000 subscribers --- this limit refers to the combined total of unique subscribers from Email, SMS, Slack, and Webhook categories. You can send multiple notifications to these subscribers as needed, without any explicit limit on the number of notifications sent, as long as you stay within the 5,000-subscriber limit.

I hope that clears up any confusion.

Best,  
Hamza

comments: author: David Hacking
body: Thank you. Those were the details I needed.

-David


Tags: cloud
Is it possible to reorder components through the API
Asked by Lucas Amaral Lopes:

I would like to know if I can use the API to reorder the components or specify which position they should be added to when creating through the API. Same for group.


Answers:
author: Darryl Lee
body: Hi [@Lucas Amaral Lopes](/t5/user/viewprofilepage/user-id/5168999) ,

This is Darryl, Statuspage Support. I am here to help. ?

Understand that this inquiry is for having an attribute for "positioning" the components while submitting an API request to Statuspage endpoint for components creation/update.

Unfortunately, this is not available in the current design. The "positioning" functionality can only be found on the UI.

**Feature Request**   
We see how significant this is to you and your business, so I have associated this thread to an existing feature request with the information mentioned above.  
The feature request ticket is **STATUS-139** .  

**What's next?**   
*Since all the feature requests for Statuspage are logged on our internal system without providing public access to our customers, we will keep you posted over this community thread.*   

Please be aware that the ETA is currently unavailable because our Product team reviews all Feature Requests (FR) jointly and gives priority to implementing those with the highest demand. Any FR will take time to complete because it must go through Design, Development, Testing, and rolling out to Production.  

**Appreciation**   
We greatly appreciate your thoughts on how we might make Statuspage better; it really helps.  

In the meanwhile, we apologize for this inconvenience and frustrations this unsatisfactory functionality has created.

Best regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: Darryl Lee
body: On a side note, I've added your expectation for the Component Group into this feature request.


author: Lucas Amaral Lopes
body: Thank you [@Darryl Lee](/t5/user/viewprofilepage/user-id/3680306). I look forward for the updates.


Tags: cloud
Where do I find my Crowd server ID if I can't start Crowd
Asked by Thomas Douglas:

Hello, I need to test an upgrade of my database on my development Crowd instance but my trial license has expired. I need to get a new trial license, but in order to do so I need the Crowd Server ID. I can't follow the steps to get it because it requires Crowd to be up. How can I get this ID without being able to start the Crowd server?

I noticed that my Jira license allows me to have a developer license. I didn't see an option for that for Crowd; otherwise, that would probably work.

Thanks,

Byron Douglas


Answers:
author: Thomas Douglas
body: This was a duplicate question. Bruno V. answered this previously:

The server ID can be found in *\<crowd.home\>/shared/crowd.cfg.xml*

```
<property name="crowd.server.id">XXXX-XXXX-XXXX-XXXX</property>
```

Where *\<crowd.home\>* is the path you configured in *crowd-webapp/WEB-INF/classes/crowd-init.properties* when installing Crowd
sso for gitlab with crowd
Asked by ???:

I use crowd sever 3.7, gitlab CE 12.4

Now I want to integrate crowd with gitlab and be able to SSO

I configured an application in crowd

<br />

And modified the gitlab.rb file

The contents are as follows:

###! Docs: <https://docs.gitlab.com/ee/integration/omniauth.html>  
gitlab_rails\['omniauth_enabled'\] = true  
**gitlab_rails\['omniauth_allow_single_sign_on'\] = \['crowd'\]**   
#gitlab_rails\['omniauth_sync_email_from_provider'\] = 'saml'  
#gitlab_rails\['omniauth_sync_profile_from_provider'\] = \['crowd','saml'\]  
#gitlab_rails\['omniauth_sync_profile_attributes'\] = \['crowd'\]  
##gitlab_rails\['omniauth_auto_sign_in_with_provider'\] = 'crowd'  
**gitlab_rails\['omniauth_block_auto_created_users'\] =false**   
#gitlab_rails\['omniauth_auto_link_ldap_user'\] = true  
#gitlab_rails\['omniauth_auto_link_saml_user'\] = true  
**gitlab_rails\['omniauth_external_providers'\] = \['crowd'\]**   
# gitlab_rails\['omniauth_allow_bypass_two_factor'\] = \['google_oauth2'\]  
# gitlab_rails\['omniauth_providers'\] = \[  
# {  
# "name" =\> "google_oauth2",  
# "app_id" =\> "YOUR APP ID",  
# "app_secret" =\> "YOUR APP SECRET",  
# "args" =\> { "access_type" =\> "offline", "approval_prompt" =\> "" }  
# }  
# \]

<br />

**gitlab_rails\['omniauth_providers'\] = \[**   
**{**   
**"name" =\> "crowd",**   
**"args" =\> {**   
**"crowd_server_url" =\> "http://localhost:8095/crowd",**   
**"application_name" =\> "gitlab",**   
**"application_password" =\> "gitlab"**   
**}**   
**}**   
**\]**

Now you can login into gitlab with the account in crowd, but when I login into jira or crowd,I must login gitlab again

Who can tell me what else to configure?


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Looks like the situation related to the merging of CE and EE or token cleaning on Crowd side.

<https://gitlab.com/gitlab-org/gitlab-foss/issues/28172>

Could you check the tokenisation on debug mode on Crowd side, please?


Tags: gitlab
Crowd Server SSO Domain Field not available ?
Asked by Hans Pesata:

HI!  

We are using crowd Server 3.70.  

As mentioned here  

<https://confluence.atlassian.com/crowd/domain-17956963.html>  

SSO can be configured for Crowd Server if You use the same domainfor all used applications, but we dont see the SSO Domain field under the "SSO" tab.  

Instead the text  

*You're using Crowd Server license. The [SSO 2.0](https://docs.atlassian.com/crowd/docs-037/Crowd+SSO+2.0) functionality is available only for Crowd Data Center license holders. You can still apply best practices for using SSO from our documentation.*

*[How to configure SSO](https://docs.atlassian.com/crowd/docs-037/Overview+of+SSO)*   

appears.  

How can we enable this field ?  

Regards,  
Hans


Answers:
author: Marcin Kempa
body: Hi [@Hans Pesata](/t5/user/viewprofilepage/user-id/613670) ,

It looks like you are using Server license for Crowd which means you unfortunately cannot use SSO 2.0 functionality by doing configuration on SSO tab of application. However you can rely on earlier version of Crowd's SSO protocol which is described here <https://confluence.atlassian.com/crowd/overview-of-sso-179445277.html?_ga=2.81818326.1539586708.1574772907-1148308928.1574772907>

The downside is that this SSO version is bound to single domain and subdomains only so if you have two apps connected to Crowd which is in crowd.mydomain.com and app1 which is in app1.mydomain.com and another app2 in app2.example.com you cannot setup SSO between those with Crowd Server (you can do that with Crowd DC).

The domain field which you are probably looking is in 'General' options of Crowd in section 'Single Sign-On cookie settings' (navigate to {baseURL}/console/secure/admin/general.action).

In order to get this version of SSO working, you will also need to do some config file changes in Jira which unfortunately requires restart (<https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-jira-192625.html> section 2.2). Crowd DC version does not have this limitation.

Regards,

Marcin Kempa