youngmon/atlassian-qna huggingface dataset:
Add link to whiteboard object
Asked by Katharina Fetzer:

We use a Conluence whiteboard to visualize on of our processes. Each step in the process is represented by an object (square or diamont shapes).

We want to add hyperlinks to the objects which point to other confluence pages with more detailed information about each step in the process.

We tried to do this by clicking "Link in Objekt kopieren" but this only copies a link to the object in the clipboard. Is there another way to add hyperlinks to the objects?

![Screenshot 2024-03-22 163239.png](/t5/image/serverpage/image-id/313874i0CDBA8BAD1B13918/image-size/large?v=v2&px=999 "Screenshot 2024-03-22 163239.png")


Answers:
author: Nikola Perisic
body: Welcome to the community [@Katharina Fetzer](/t5/user/viewprofilepage/user-id/5459976)

As an alternative, on the whiteboard navbar use the Add link option:

![Screenshot 2024-03-22 at 16.38.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/313875i2DCC3C9FBA3841BB/image-size/large?v=v2&px=999 "Screenshot 2024-03-22 at 16.38.00.png")

comments: author: Katharina Fetzer
body: Thank you for your quick reply!

We can use this and replace our objects with the confluence cards.

I still think it would look a lot better and would also be more flexible, if we could just add a hyperlink to the text of the object. This is not possible?


author: Nikola Perisic
body: For now, sadly now. Even if you copy the link of your page to the object, it won't be shown as the link rather plain text.


author: Christopher Young
body: This is wild that in 2024 one can't add a link to a piece of text or the object.


author: Patrick Matthews
body: I second this "is wild" and unless I'm missing something, I can't seem to find a way to create a Whiteboard template. These should be table stakes...


Tags: cloud

confluence-cloud

whiteboard
How to change the email notification description to be more user friendly
Asked by Gilad Shtern:

Hi,

How can admin change the email notification description to be more user friendly?

Meaning, when user add a comment JIRA sending a notification as followed:

-Project, Issuekey

-Summary

-Comment date + body.

I'd like to add some description before this regular notification body.

Kindly,

Gilad


Answers:
author: Anandhi Arumugam
body: Hello [@Gilad Shtern](/t5/user/viewprofilepage/user-id/4258602) Jira Cloud doesn't allow to change the email notifications template. However, you can override the notification scheme by sending Automated event based notifications with the specific template you require, using Automation for Jira.

PS: If you need to change the Customer Notifications within the Service project, JSM allows you to do so. <https://support.atlassian.com/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/>

Hope this helps!


author: Victor - Modus Create
body: Hi [@Gilad Shtern](/t5/user/viewprofilepage/user-id/4258602) ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- [https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)

The app allows you to set many different triggers that could help you with the task at hand.

Hope it helps.  
Cheers,  
Victor \| Modus Create


Tags: data-center

jira-data-center
What happened to the project https://s2b-group.atlassian.net/ Where can I find out information ?
Asked by Kateryna:

![Screenshot_4.png](https://community.atlassian.com/t5/image/serverpage/image-id/338462i8419BBB77BFB3BEE/image-size/large?v=v2&px=999 "Screenshot_4.png")


Answers:
author: Hans Polder
body: [@Kateryna](/t5/user/viewprofilepage/user-id/5554833) ,

I don't see any issues on the global Jira Status page: <https://jira-software.status.atlassian.com/>

Can you try accessing the primary link of the environment? <https://s2b-group.atlassian.net>

Since the link in your browser is a specific link to a ticket, I'm curious to see if the main link would still work.

Is it only you having this issue, or do others see this as well?

Can you try clearing the cache of your browser/can you try a different browser?

comments: author: Kateryna
body: This is the based link of our project


author: Hans Polder
body: Can you please also answer the other questions I had?


author: Kateryna
body: 1. All users of the project have this problem   
2. ?ache cleared and changed the browser, the problem remains


author: Hans Polder
body: Thanks for the clarification. I understand this is happening only in one project, and not in any other project in your environment?

Can you open Jira, in the top bar go to 'Projects' and open the project from there? I just want to rule out any issues in the link you're using.

If that doesn't work, can you open any other board in your environment and paste a (redacted if needed) screenshot of that other board, to see if I can gather some more insights from how your environment is configured.


author: Kateryna
body: Thank you, but it's already been resolved, since it was a global problem for you.


author: Hans Polder
body: I'm not working for Atlassian, but in any case, I'm happy to hear that the problem was resolved!


Tags: cloud

jira-cloud
How can I be sure this is actually coming from Atlassian?
Asked by paul h:

How can I be sure this is actually coming from Atlassian?

![Screenshot 2024-07-29 at 09.32.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/338461i198702FC632E7FDE/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 at 09.32.16.png")

How can I be sure this is actually coming from Atlassian? The extension is ".net".

Did not fins any confirming info on the Atlassian website. Did not want to try the links in the e-mail. Mny thx in advance!


Answers:
author: Laura Campbell _Seibert Media_
body: HI [@paul h](/t5/user/viewprofilepage/user-id/5554865) and welcome to Community!

It looks like that message is from a Jira Cloud instance you have access to/work on because the url format (abc.atlassian.net) matches a Cloud instance url.

In any case, it looks like many other users have received the same email, so it's not a fake. Check out this announcement and the discussion: <https://community.atlassian.com/t5/Jira-articles/Impact-of-updated-cipher-suites-on-Jira-cloud-and-Jira-Service/ba-p/2718998>

comments: author: paul h
body: That's very helpful. Much appreciated! Paul


Tags: cloud

jira-cloud
Downgrade from Standard to Free plan
Asked by It husum:

We have now less users then 10 and want to downgrade. How to downgrade when Product is deactivated?

Best regards

/Mattias


Answers:
author: Nikola Perisic
body: Hello [@It husum](/t5/user/viewprofilepage/user-id/5554862)

1. Go to admin.atlassian.com/billing. ...
2. Go to Subscriptions from the side navigation.
3. From the subscriptions list, find the product you want to change the plan for and select Manage.
4. On the Subscription details page, select Change plan.

comments: author: It husum
body: Don't find that option when Product is deactivated. Only reactivate Standard plan can be choosen.


Tags: cloud

jira-cloud
TLS and Automation for Jira Call API
Asked by Yoann LEGRAND:

Hello Team,  

Like many others, you must have received the news about TLS. I admit I am not very familiar with this type of protocol, and I have a question about the API calls I am currently making in Automation for Jira with my API Token + email in base64 in "Basic Authentication".

Could you tell me if, following the news and the change that will happen on August 5th (<https://support.atlassian.com/security-and-access-policies/docs/supported-security-protocols-for-atlassian-cloud-products/>), I will need to modify my automations and API calls?

Thank you in advance.


Answers:
author: Nathan Phillips
body: Hello [@Yoann LEGRAND](/t5/user/viewprofilepage/user-id/4185645),

Thank you for reaching out on the Atlassian Community!

I can confirm that this TLS cipher suite update will only affect [Jira Software/Work Management's Mail Handler](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/) and [Jira Service Managements Customer Portal](https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/) for creating issues or comments via email.

I can confirm, no other systems outside of Mail Handler in your Jira will be affected by this change.

**Jira Automation, API endpoints, and third party marketplace apps will not be affected.**

comments: author: Yoann LEGRAND
body: Hi [@Nathan Phillips](/t5/user/viewprofilepage/user-id/5157651) ,   

Thx for this feedback !   

I'm not going to have to go through all my automation again ... phew .  

<br />

![Phew GIFs | GIFDB.com](https://gifdb.com/images/high/cute-dog-sweat-phew-pv7g3uwgrfsh3d1y.gif)


author: Nathan Phillips
body: Hahah correct, take a nice big breath! :D

Thanks again for using Atlassian!


Tags: automation

cloud

jira-cloud

rest-api
When logging in to the account it gives error 500
Asked by Kateryna:

![image.png](/t5/image/serverpage/image-id/338458iFDF7A9902F406452/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nikola Perisic
body: Hello [@Kateryna](/t5/user/viewprofilepage/user-id/5554833) this error usually indicates that there are some errors on the server part. Currently, from the Atlassian status page, everything is operational for Jira. Try with incognito mode as well.

comments: author: Kateryna
body: Thanks for the reply, but in incognito mode same problem


author: Kateryna
body: Maybe the problem is our project has been blocked ?  
<https://s2b-group.atlassian.net/>


author: Nikola Perisic
body: When you click on Statuspage, do you get additional info?


author: Kateryna
body: Yeah, here's the info![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/338465i01FF9C87EDC5E14F/image-size/large?v=v2&px=999 "Screenshot_2.png")


author: Nikola Perisic
body: Is your account only affected with this issue or there are more users being affected with this issue?


author: Kateryna
body: this problem was with all users of the project, but everything has been solved since it was a global problem for you.


Tags: cloud

jira-cloud
Supported security protocols for Atlassian cloud products - Ping Email Service?
Asked by Adrian Ihly _Admin_:

Is there a Ping-Email-Account where we can test our E-mail provider, if they implemented TLS \>= 1.2?

Emails are hosted by providers, where it's hard to find out their configuration.


Answers:
author: L?gia Zanchet
body: Hello Adrian.  
Welcome to our community.  

We do not have a pig email account I'm afraid.

You will need to check with your e-mail provider.  

Thank you for raising this question.


Tags: cloud

jira-cloud

not-applicable

security-and-access-policies
How do I show weekends in the calendar?
Asked by ?? ?:

I need to add an event on the weekend, why is it not showing weekends?


Answers:
author: shib saha
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/5554811) , In your board setting you need to enable weekend, then it will appear in the calendar view.

![weekend.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/338460i6B5649C15F628C40/image-size/large?v=v2&px=999 "weekend.PNG")

Please let me know if you still face any issue. Thanks


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Update summary with custom field value when issue is unlinked
Asked by Prathap DL:

Hi Community,

I need to create automation rule that updates summary every time When particular issue type or issue link type is removed from a ticket. For that i will be having one custom field with value. So whenever linked issue is deleted then automatically custom field value should be replace the existing summary.

Thanks.


Answers:
author: John Funk
body: Hi Prathap

Can you share the rule that you have so far?


Tags: cloud

jira-cloud
How can I delete my account?
Asked by EPA???? ??:

How can I delete my account?


Answers:
author: John Funk
body: Hi [@EPA???? ??](/t5/user/viewprofilepage/user-id/5554599) - Welcome to the Atlassian Community!

Here is the guidance to perform that function.

<https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>


Tags: cloud

jira-cloud
Check what api is call to site
Asked by Nguyen Le Thanh_Candylio:

Hi guys,

Is there anyway to check that what API is calling to my site or add-on can check that.

I want to monitor are there any unknown APIs are calling to my site without my knowing. Now I want to know a way to monitor them to make sure there aren't data leaking from my site.

Thank you,

Nguyen.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Nguyen Le Thanh_Candylio](/t5/user/viewprofilepage/user-id/1197112) and welcome,

unfortunately there is not an audit log for rest api calls so you can't check them.

Fabio


Tags: cloud

jira-cloud
Adding multiple teams to a jira ticket
Asked by Erfan Afthab:

Different teams work on the same ticket at various stages. Instead of creating a ticket for each team and linking them all, is there a way to link the teams so that each team can filter to tickets were their involvement is expected?

When I say teams, think, UX, Database, Infrastructure etc.


Answers:
author: Asmath Basha S
body: Hi [@Erfan Afthab](/t5/user/viewprofilepage/user-id/5554704) ,

* You can use "**Labels"** to specify the team worked on the ticket.
* If UX team worked on the ticket then UX team need to add "**UX_team"** as a label and for Database team the same will be followed.
* Create the own labels for their teams and add in the ticket if they worked on the ticket.
* By this way we can filter out the tickets if the specific team is worked on which ticket.

comments: author: Erfan Afthab
body: Thanks for the response. I will try this.


author: Asmath Basha S
body: Hi [@Erfan Afthab](/t5/user/viewprofilepage/user-id/5554704)

The problem has resolved for you?


author: Erfan Afthab
body: Yes, it has resolved the issue. Thank you


author: Sreenivasaraju P
body: Hi [@Erfan Afthab](/t5/user/viewprofilepage/user-id/5554704) ,

You can try with custom workflow. Your workflow can have status like "With UX", "With DB"..etc. Based on the status the respective team can filter

comments: author: Erfan Afthab
body: Thanks for the response. Changing the workflow is a good option when the issue type is not used by any other teams in the organisation. Otherwise, i feel this would reflect in all the tickets of a particular type and in specific context may not make sense.


Tags: cloud

jira-cloud
Unable to upload files from jira to custom backend in forge custom UI
Asked by adeshkumar123:

Hi all, I am building a Jira plugin and one of my requirements is to upload files to a custom backend.

I am using ReactJS for the custom UI and trying to upload files using **form data**but I am facing one issue while the request is being sent to the backend nothing is going in the body of the API request.

I tried the same request using Postman, and it's working fine there.

I have tried all the methods but none is working for me.

Technologies used: React JS for custom UI, Forge for Jira connectivity, node JS for backend.


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: Hi [@adeshkumar123](/t5/user/viewprofilepage/user-id/5554654) , welcome to the community!

For development related questions please use the developer community: <https://community.developer.atlassian.com/>

It is focused on development, so it will be easier to get into technical details

comments: author: adeshkumar123
body: Okay [@?ukasz Modzelewski _TTPSC_](/t5/user/viewprofilepage/user-id/1144009) Thnaks


Tags: cloud

custom

forge

plugin
pls help to check while i try to update in JIRA
Asked by Haruka Lin:

Sorry, we had some technical problems during your last operation. Copy the content below and send it to your Jira Administrator Log's referral number: 9e0e2ac8-6ac7-46b2-9ed5-210dd4dd4e5c


Answers:
author: Brant Schroeder
body: [@Haruka Lin](/t5/user/viewprofilepage/user-id/5554643) Welcome to the Atlassian community

That is just a referral to a specific issue in the logs. I would suggest looking at the logs to see what the error is. You will need this information to understand what is happening on your instance.


author: John Funk
body: Hi Haruka - Welcome to the Atlassian Community!

What were you doing when you got the error? Do you still get the error now? Have you tried a different browser?


Tags: jira-unknown-hosting-type

unknown-hosting-type
Dashboard setting
Asked by desica_lova:

hai

in the status overview it only includes the task for the past 2 weeks and a week forward, what can I do so that the status overview will include ALL the task ive been inputing in jira ?

thank you.


Answers:
author: Sreenivasaraju P
body: Hi [@desica_lova](/t5/user/viewprofilepage/user-id/5550220) ,

Welcome to the Community.

As per my knowledge, you can't customize this page as now.

There is an open suggestion with Atlassian for the same.

<https://jira.atlassian.com/browse/JWMCLOUD-242>

Alternatively you can configure custom dashboards as per your requirements.


Tags: cloud

dashboard

jira-cloud
can we set scheduled automation to check if all the linked issue is done, then transition the issue?
Asked by Nicolas Andika:

Dear All,

i want to set a scheduled automation to check the issue that has a linked issue, and if all the linked issue are done, then transition the issue. can we make it possible? i have the JMWE add on, if it's needed.

Thankyou


Answers:
author: Trudy Claspill
body: Hello [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

Yes, that is possible.

Can you provide more detailed information about your scenario?

Do you want to do that for a specific link type? If so, which link type?

And which side of the link relationship do you want to close?

For example, if issues are linked by the blocks/is-blocked-by relationship would you want to close only the issues that are is-blocked-by other issues?

comments: author: Nicolas Andika
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

I already try with my own and i also have found out how to make it possible, thanks to the attention

Regards,

Nico


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

cloud

jira-cloud

jmwe
How to reorder Custom fields in Screen Layout
Asked by Imran Abedrabbo:

I am trying to get the screen that pops up when I click "Create" to not show the "sustainment end date" and "workday funding source" right under the "reporter" but rather in the more fields section. I've tried organizing all the different avenues that would reflect the change and nothing is changing.


Answers:
author: Trudy Claspill
body: Hello [@Imran Abedrabbo](/t5/user/viewprofilepage/user-id/5554577)

Welcome to the Atlassian community.

The More Fields section in the Create Issue dialog is not one that you can manage directly. It is a new feature from Atlassian that will automatically relegate fields to the More Fields section when you don't use those fields routinely while creating issues.

Refer to the[weekly blog post](https://confluence.atlassian.com/cloud/blog/2024/07/atlassian-cloud-changes-jul-15-to-jul-22-2024) for more details, under the heading"Hide unused fields when creating issues"

"


Tags: cloud

jira-cloud
Calendar capability differences between Jirra and Trello
Asked by KOHESION:

I'm considering the differences between Jirra and Trello - am wondering if checklist items can be seen on the Jirra calendar and if automation is possible to set up in Jirra (because it is not possible in Trello) to push uncompleted checklist items with dates applied, to the next day so they don't become forgotten about as time passes. Anyone know?


Answers:
author: John Funk
body: Hi Kohesion,

You can't have the checklist items themselves show on the calendar, but you can certainly create an automation rule to move the issue to another day based on values in the checklist. If you can provide a more detailed scenario, we can provide better guidance.


Tags: automation

checklist

cloud

team-calendars-for-confluence
I can't login to my Jira
Asked by Caroline Meidan:

Each time I try to login using google SSO I keep getting requests to reverify my email address with the wrong email address....

This is due to the fact that we have changed our domain name, so my email domain has changed, but seems like single sign on keep sending the verification email to the old one so I can't even receive the email.


Answers:
author: Andy Heinzer
body: Hi [@Caroline Meidan](/t5/user/viewprofilepage/user-id/5554452)

I can see that your account is the billing contact for this site, and there appears to be a suppression on your email address. I found that when our system has tried to mail your address, there have been a bounce of
> 550 5.4.4 \[internal\] NULL MX domain does not accept mail

When I did a lookup of the DNS MX records for your domain, it appears that your domain does not currently have a valid MX record for your domain. While I have tried to clear the suppressions from our side, I suspect this won't be enough to resolve this. I would recommend reaching out to your mail admin in order to make sure that this domain has a valid MX record first. From there you should then be able to receive email verification from us for making account changes like this.

I create a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1023925>

I would recommend following up in that support ticket for additional help here.

Andy


author: Valerie Knapp
body: Hi [@Caroline Meidan](/t5/user/viewprofilepage/user-id/5554452) , welcome to the Atlassian Community and thanks for your question.

This is something that will need to be resolved by a product owner / product admin of Jira in your company. Do you have access, for example, to admin.atlassian.com?

The new domain will need to be claimed and configured both on the Jira and the domain side.

There is a lot of documentation to explain how to do this, including this <https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on/>

I hope this helps you.

Cheers


Tags: cloud

jira-cloud
Replace() does not work with {{smart values}}
Asked by Anthony Nguyen:

Text function replace does not seem to work with smart values, e.g. {{page.get("content").replace("\</tbody\>","{{entry}}")}}.

Failed to get value for page.get("content").replace("\</tbody\>","{{entry: {{page.get("content").replace("\</tbody\>","{{entry}}")}}?

What is the proper format to do this, if it is actually possible?

*** ** * ** ***

Actually, it seems that none of the text functions work with smart values, only literal ones. Is this just a known limitation?


Answers:
author: Bill Sheboy
body: Hi [@Anthony Nguyen](/t5/user/viewprofilepage/user-id/5508614)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

Many of the rule functions will take smart values as parameters, although there are some exceptions based on context. (For example, some functions may not take smart value parameters once inside of a list iterator.)

What is the source of {{entry}} and what is its expected value? That may impact the replacement.

Until we know that...please try removing the quotation marks and nested curly brackets from the replacement text, including only the smart value:

```
{{page.get("content").replace("</tbody>",entry)}}
```

Kind regards,  
Bill


author: Trudy Claspill
body: Hello [@Anthony Nguyen](/t5/user/viewprofilepage/user-id/5508614)

Can you provide more information about the context of your issue?

If you are trying to use the in an Automation Rule please post images of the entire rule and the details of each step.

If the context is not an Automation Rule, what is the context?


Tags: automation

cloud

jira-cloud