youngmon/atlassian-qna huggingface dataset:
Access Trouble with Anonymous users
Asked by Danny Low:

Anonymous User setting for my space is on

Global User anonymous access is also on

Still no access for anonymous users


Answers:
author: Danny Low
body: Hi [@Steven F Behnke](/t5/user/viewprofilepage/user-id/781476)

Thanks for getting back to me

This first snip is from Global Permissions

![Anon access.png](https://community.atlassian.com/t5/image/serverpage/image-id/9337i2ABDD10E0C063444/image-size/large?v=v2&px=999 "Anon access.png")

In Space Permissions:

![Anon access2.png](https://community.atlassian.com/t5/image/serverpage/image-id/9338iFE63418FAA6D29BB/image-size/large?v=v2&px=999 "Anon access2.png")

As you can see I have enable anon access but when I send the link for a page in the Space the recipient gets a log in screen instead and cannot access the page any further

Any help would be great

Danny

comments: author: Steven F Behnke
body: I agree, this looks correct. What happens when *you* open the link in a Private or Incognito browser window?

Are you using Confluence Cloud or Confluence Server?


author: Danny Low
body: Hi [@Steven F Behnke](/t5/user/viewprofilepage/user-id/781476)

We are using Cloud

I will try an Incognito window


author: Danny Low
body: Same result with a Chrome Incognito window - takes me (as a anon user) to a login page


author: Steven F Behnke
body: I'm not sure what to say. Is this linked with Jira or a Jira Service Desk?

I have a Cloud site, for testing: I made my Confluence space anonymous and it works fine for me: <https://muzzle.atlassian.net/wiki/spaces/SP/overview>


author: Danny Low
body: Hey [@Steven F Behnke](/t5/user/viewprofilepage/user-id/781476)

I do have one page with a Jira link

I have set up a test Space with no licensed login Users except me

I have established an Anon profile on this Space and it works fine

I will remove the link to Jira and see if that works

Thanks for your advice

Danny


author: Steven F Behnke
body: You need to take a screenshot of what's happening, or describe what you see.

comments: author: Danny Low
body: Sorry I should of put my reply here and not in the Answers


author: Steven F Behnke
body: No worries


Tags: access

anonymous
How may I configure the search page to have more/different filters?
Asked by Dave Horn:

Our company uses labels extensively throughout Confluence Server 5.10 (should be upgrading to 6 soon).

If you enter a term in the search field (top right), you'll get a page of results in the main search results page, along with various filter types on the left. Is there a way to make the Label filter (or indeed, any of the hidden filters in the 'Add a filter' options) permanently visible to the filter interface?


Answers:
author: Vero Rivas
body: Hi [@Dave Horn](/t5/user/viewprofilepage/user-id/583550)

Look at this posts, maybe can help you

<https://confluence.atlassian.com/doc/configuring-search-175210673.html>

<https://confluence.atlassian.com/servicedeskserver0411/saving-your-search-as-a-filter-1021224550.html>

<https://confluence.atlassian.com/doc/confluence-search-fields-161188.html>

Cheers


Tags: filter

search
Adding a graphic to a title page
Asked by Karen Ferland:

I am trying to do some very basic styling, which would include having a title page with the company logo. I found the following sample HTML on the Atlassian site:

    <div class="fsTitlePage"> <img src="/download/attachments/590719/titlepage.png" /><div class="fsTitle">Planning for Confluence 4.0</div></div>

I followed the instructions for adding my graphic and also added some basic CSS to the PDF Stylesheet. I can get the title to appear, but not the graphic. What do I need to do to get this to appear?


Answers:
author: Anton Chemlev - Toolstrek -
body: 1. Add alt attribute to img tag to see if Confluence adds it or search for this tag in developer console.

2. If so, but there's no image, check any errors for downloading static content in browser developer interface. It depends on browser you use.

3. Check path to file carefully, try to use absolute path

comments: author: Karen Ferland
body: Thank you. I did get it to work.
How to flag Confluence content that requires editing?
Asked by alt-ops:

As we come across stale content in Confluence, I would like to be able to click a button and create a task in JIRA to have someone review and update the page.

Does anyone know of a way to do this (or a plugin that would work)?


Answers:
author: Aleksandr Zuevich
body: Hi Ken,

usually when you highlight some text you should be able to see pop-up:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/9480i7522672299A7DF23/image-size/large?v=v2&px=999 "Capture.PNG")


Tags: jira
How to make make Confluence pages public?
Asked by Sid Yadav:

I have a JIRA Service Desk page which is linked to our Confluence page. The actual Confluence page has been made public and anyone can view the articles on there, however, when we link an individual article to a ticket in the Service Desk, the customer has to sign in or create an account to view that article.

Is there a way to make sure that the links are public as well and not just the whole Confluence page?


Answers:
author: Susan Ostreicher
body: Hi Sid,

If you're using the "Share as comment" button inside of an issue to add article links, then those links are probably pointing to the "knowledge base" view of your site. When you look at the URL, you might see "servicedesk/customer/kb" just after your site name.

To confirm who can access your portal, including the knowledge base, you can open the project settings and go to "Customer permissions". If you want customers to access the knowledge base without logging in, then you might need to follow the link to change your Global settings. Or another option would be for your agents to find the right page on Confluence and share that link - this would just be less convenient than using the "Share as comment" button inside of Service Desk.

Hope this helps.

comments: author: Sid Yadav
body: That worked wonderfully. Thank you so much.


Tags: jira-service-desk
With GSuite integration, are users added and removed in a bi-directional sync?
Asked by Alan Livshin:

Hello,

The GSuite integration works well with new account creation, but it doesn't appear to be removing accounts as they are removed from GSuite. Is this normal? Is there anything I can try to make it work.

Right now I am only syncing based on the groups users belong to.

Thanks


Answers:
author: Saurabh Batra
body: I have the same qustion, did you get the reply yet?


Tags: cloud
Create JIRA issue from confluence disappeared
Asked by Blair Reynolds:

This is for the cloud-hosted versions of JIRA/Confluence, which do not allow changes in the application link between JIRA and Confluence.

When selecting text and hovering over, a pop-up normally appears to create inline comments, or open a JIRA issue. The Open JIRA Issue button is no longer showing.

Application links are there, no recent permissions changes, and all 11 plugin modules are enabled.

Possibly related issue, when attempting to make a JIRA Status Report in Confluence, it gives me an Upgrade your JIRA to 6.1 error. Could this be just an Atlassian hosting error?

And yes, this is similar to the following issue, which remains unresolved: <https://community.atlassian.com/t5/Confluence-questions/Unable-to-create-jira-issue-from-confluence/qaq-p/625309>


Answers:
author: Shannon S
body: Hi Blair,

Is this in reference to your b\*\*\*\*\*\*\*s.atlassian.net account? I just had a look at your server but as a site administrator, when I highlight text on one of your pages in Confluence, I do get the pop-up to either add an inline comment or create a Jira issue.

Were you able to resolve this or are you still having the issue with specific users? If so, can you let me know any particular users that have the problem that I might be able to test with?

Thank you!

Kind Regards,  
Shannon

comments: author: Blair Reynolds
body: Thanks Shannon,

by the next morning, it appears to have resolved itself. This was found by our two active users.


author: Shannon S
body: Excellent! Thank you for confirming that.

It was resolved in the past with a cache flush done by support, but I believe that bug was resolved, so if you have the issue again, please don't hesitate to ping me here and I can have another look.

Kind Regards,  
Shannon


Tags: application-link

issue

jira
Are you able to access Confluence Cloud even after logging out?
Asked by Bill Schenck:

When logging out of Confluence Cloud, I an others are still able to access spaces and navigate around the site despite being logged out. How is this possible, and how can it be stopped?


Answers:
author: Nic Brough -Adaptavist-
body: Your site has enabled "anonymous access", which lets unknown users see your spaces. I'm not sure if you can turn it off globally on Cloud (check the "global permissions"), but you can certainly remove it from any spaces - check each space permissions for the anonymous access tick box.

comments: author: Bill Schenck
body: Thanks...I did find where to turn it off globally (Users \& Security/Global Permissions) and that seemed to have done it. Thanks again.


Tags: cloud

confluence-cloud
team calendar issue in IE 11
Asked by Adam Evans:

The team calendar plugin isn't loading for me in IE 11. It's working fine in Chrome, but team members who use IE aren't able to use the calendar. Is there a workaround (or a fix)?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Adam Evans](/t5/user/viewprofilepage/user-id/1163392) ,

Confluence supports the following browser :

* Microsoft Edge
* Chrome
* Firefox
* Safari (Mac only)

so all related apps could have issues with IE browser.

Fabio


Tags: team-calendars-for-confluence
How can I provide access to confluence (my knowledge base) without need login for my clients?
Asked by aline siqueira:

I want to use confluence to create a knowledge base, but I need that my clients can enter without make login, like an external base, and have access only to the topics I decide.


Answers:
author: Nick
body: In the permission settings for the space, you must give access to the anonymus for viewing![img-2017-11-13-19-37-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/9290i0ED963C293D2EA7A/image-size/large?v=v2&px=999 "img-2017-11-13-19-37-41.png")


Tags: atlassian-support
As a user I see ?Unknown attachment
Asked by Karin Heijboer:

When I login as a user (no rights on editing pages) I miss some pictures. I see ? Unknown attachment

When I login as a user with rights to edit pages, I can see the missing attachments. I see the correct picture. If I check the attachments for this page, the picture is not in the list of attachments.

I am sure I never removed the attachment from this page. I can still see it as a user with edit rights. Why is the attachment missing? I can re-attach the picture, but maybe tomorrow it is gone again.


Answers:
author: AnnWorley
body: Hi Karin,

It sounds like the images were copied and pasted from a page that has restrictions or limited permissions.

When we copy+paste an attachment, the application will not re-upload the attachment, instead, it will simply show the attachment from the source space (thumbnail referencing the source space/page) so, if there is permission/restriction applied on that source page, it won't show the attachments in the page they were pasted, unless the user has access to the source space/page.

To avoid this issue, we don't recommend copy+paste images between restricted spaces/pages and instead, re-upload them to the new space/page.

This article shows how to check the storage format of the page to see if the images are in fact attached to another page: [Some images do not display correctly in a Confluence page, but show 'Unknown Attachment' instead](https://confluence.atlassian.com/confkb/some-images-do-not-display-correctly-in-a-confluence-page-but-show-unknown-attachment-instead-691013175.html)

Thanks,

Ann

comments: author: Karin Heijboer
body: Yesterday I did not correct this issue, but today when I check the same help page as the same simple user, I can see the picture.   
Also, I have created a template text with several pictures we use on most of our help pages. When creating a new page I use this template page. Sometimes when creating the new page, some pictures are missing. Sometimes the are lost later on. Most of the time they stay available.

I can understand missing permissions. I cannot understand that sometimes the same page is missing data, sometimes it spontaneously reappears.
There's no General Configuration in my Cog's dropdown
Asked by Ted Walther:

I'm trying to add a user, but my cog's menu only contains:

* Applications
* Projects
* Issues
* Add-ons
* System

The docs say that I should have a 'general configuration' option there. Have they changed the menu so the docs are no longer correct? Do I not have the correct permissions to add a user?


Answers:
author: Nic Brough -Adaptavist-
body: That's a Jira admin menu, you've tagged the question with Confluence. General config doesn't appear in a Jira menu (it's in the system area)

comments: author: Ted Walther
body: Thanks, Nic.

On this page:

<https://confluence.atlassian.com/conf57/adding-and-inviting-users-701435434.html>

It says I should go cog -\> general config -\> users -\> invite users

I see now that it is cog -\> system that gets one to general config, but there's no 'users' there which would lead me to 'invite users'.

Do you know how I get to 'invite users'?


author: Nic Brough -Adaptavist-
body: That's where I'd go if I were creating users in Confluence server.

But are you still looking at Jira? And is it Server or Cloud?


Tags: jira

user
Stop calendar notifications when via pages
Asked by boardtc:

If you included a team calendar on a confluence page, e.g Team home page, you get added as a watcher via pages:![watch via pages.png](/t5/image/serverpage/image-id/9282i360AFA3BDC75360C/image-size/large?v=v2&px=999 "watch via pages.png")

Consequently, anyone watching this page will get an email notification every time the calendar is updated.

A use case that is annoying is when the calendar has different event types for different customers (10+) and your team is only interested in 1 or 2 customers. So there is a lot of notification noise when not is wanted.

Anyone who wants notifications can watch the calendar but should not get penalised for watching the page.

Is there any way to stop this?

I could not find a similar feature request.


Answers:
author: Suren Raj
body: Hi, Tom.

<br />

We have an existing feature request regarding your issue:  
\* <https://jira.atlassian.com/browse/CONFCLOUD-50159>

\* <https://jira.atlassian.com/browse/CONFCLOUD-50103>

Please feel free to add a comment or engage in the conversation. Product managers and our developer staff are constantly watching these feature requests; please help them understand the impact of this feature on your daily workflow. Keep in mind that this is where other customers will see your feedback as well; overall this will be a much more visible and productive place to communicate when compared to this private support ticket.

If you'd like to understand a bit more about our approach to handling these type of requests, you may find the following article interesting: <https://confluence.atlassian.com/jira/new-features-policy-206865186.html>


Tags: notification

team-calendars-for-confluence
confluence account login question
Asked by Anderson Hsu:

Dear Support Team,

We have one ldap account can not login confluence successful, it always show the message as shown as below:

2017-10-23 17:24:05,772 WARN \[http-nio-8090-exec-34\] \[atlassian.seraph.auth.DefaultAuthenticator\] login login : 'guyen thi bich ang' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Is there plugin or tool which we can test whether account can login confluence successful or not ? Thanks a lot.


Answers:
author: Anderson Hsu
body: Dear Support Team,

If the same account , such as nguyen van dau, when the account deleted some day, but probably server months, the same account was created again.Does the password should be use original or new account to login ? Thanks a lot.


author: AnnWorley
body: Hi [@Anderson Hsu](/t5/user/viewprofilepage/user-id/626040), I searched the Atlassian Marketplace but did not find a plugin for testing user logins.

I replied to a similar question from you last week: [Confluence account can not login question](https://community.atlassian.com/t5/Confluence-questions/Confluence-account-can-not-login-question/qaq-p/659008)

Were you able to check the User Directory hierarchy? The credentials for the user account in the topmost directory are the ones that will be accepted for login.

comments: author: Anderson Hsu
body: Dear Ann,

Thanks for your reply. Do you mean the field of credential field of cwd_user table ?

Best Regards, Anderson Hsu


author: Nic Brough -Adaptavist-
body: No, you need to check the order in which directories appear in your list in the screen admin -\> user directories


author: Lars Olav Velle
body: Check Confluence global permissions. Note the groups. Then see if the user is a member of any of those groups.

-Lars

comments: author: Anderson Hsu
body: Dear Lars Olav Velle,

Thanks for your reply.I also try to add the account at the permission setting by person, but he still can not successful login .

Best Regards, Anderson Hsu
How can I add notes or attachments to calendar meetings?
Asked by sachidananda panda:

I am trying to add calendar to space and add meeting notes/attachments to the calendar event. This way we can go back in calendar select the event see the meeting notes.

Is it possible?


Answers:
author: Stefan Schmidt
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046)

is there a way to add a clickable link like a Skype-Meeting to the description field?  
The related page field is working, but then you cannot add a confluence page.

Kind Regards  
Stefan

comments: author: tjwood
body: Vote for that feature here: <https://jira.atlassian.com/browse/CONFSERVER-64904>.

Original ticket was closed due to lack of interest.


author: Shannon S
body: Hi there,

I would recommend using the Description field in your calendar event to add any notes that you need:

![Screen Shot 2017-11-15 at 3.40.00 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/9451i9861BAEF1694B8A8/image-dimensions/366x432?v=v2 "Screen Shot 2017-11-15 at 3.40.00 PM.png")

In terms of attachments, you could mention a link in the same description box, but I was also able to find a feature request for the same thing:

* [CONFSERVER-33463](https://jira.atlassian.com/browse/CONFSERVER-33463)

Please feel free to vote on that request and leave a comment with your feedback.

I hope this helps, but let us know if you have any questions about any of this.

Kind Regards,  
Shannon

comments: author: Rana Dhariwal
body: If you need votes, I am looking for same feature. I have my confluence calendar synchronized with my outlook calendar so i can manage invitations in outlook.

I am looking for feature where i can create meeting agenda in confluence (Meeting Template) on weekly basis and link the meeting agenda to meeting invite and see this can be sent out with a invite in outlook with one click. I want to avoid typing in two places and also meeting/event will have all the information in one place.


author: Shannon S
body: Hi [@Rana Dhariwal](/t5/user/viewprofilepage/user-id/3998867),

Thank you! Make sure to vote on the bug ticket above so we can include your vote! If you don't have the option, you may need to login again.

Take care,

Shannon


author: Bill Logan
body: Where do you vote, I would really like to be able to put attachments in the calendar entry


author: tjwood
body: Vote here: <https://jira.atlassian.com/browse/CONFSERVER-64904>.

Original ticket was closed due to lack of interest.


Tags: team-calendars-for-confluence
Regarding changing indexing language to Korean
Asked by ichrogene_brandon:

I can't change the indexing lanuage english to korean.

Please refer to photo in below.

![?????????? 2017-11-13 15.07.23.png](/t5/image/serverpage/image-id/9281i013CAFD920111711/image-size/large?v=v2&px=999 "?????????? 2017-11-13 15.07.23.png")


Answers:
author: Nic Brough -Adaptavist-
body: Are you on Cloud? If so, this needs to go to Atlassian support - <https://support.atlassian.com/contact>

comments: author: ichrogene_brandon
body: Yes, I'm on Cloud.

Thanks. I'll contact on Atlassian support.


Tags: language
TOC page appears even though it has been deleted from the template
Asked by Ella Sparks:

I have adapted a global PDF template to not have a table of contents page.

Within the Document Sections tab after clicking edit on the PDF template, I clicked the delete page button next to TOC and the page seemed to have disappeared on the template however, when I export a page using this template, the TOC page is still there.


Answers:
author: Ella Sparks
body: Just exported the page over ten times and it seems to have now been deleted. Not sure why, but the problem is now resolved.
The scalability of file storage in Confluence Data Center
Asked by Aleksey Imanaev:

Please specify,  
How to increase the size of the storage in the Data center?  
We plan to get a data center, and our file storage will grow by 0.5 Tb per year or more.  
How will the new storage be added every year?


Answers:
author: Aleksey Imanaev
body: Yes, I understand.  
But I have a client, he asked this question. And I decided to clarify

Thanks

comments: author: Nic Brough -Adaptavist-
body: The question, as written, is nothing to do with Confluence. Confluence is an end-user of your storage, not the system you add to to increase the storage.

Let me try an analogy. My partner goes to our fridge, looks in it and realises it's full of food. She decides she wants a bigger fridge. It's pointless asking me for a bigger fridge, I'm an end user, like her. We need to ask someone who sells fridges.

You need to look at your data centre and its hardware. Ask the question of the provider and vendor.


author: Nic Brough -Adaptavist-
body: I am not sure I understand the question.

Adding storage to a server system is a hardware and operating systems function. Confluence just uses the storage you make available to it.

How you add storage to your systems is entirely down to what your hardware is and what it supports in the way of expansion. We can't tell you how to add storage to your systems, and even if you were to tell us what you've got, we'd mostly still refer back to the same documentation you got from your vendor.
Reduce the size of the exported PDF file?
Asked by Paul M?der:

Hi,

I recently imported an PDF document with about 750 pages to Confluence. The original document was about 4MB. Then I tried to export it again to PDF with the Confluence "Export to PDF" and the "Scroll PDF Exporter". Both files were about 18MB big.

Is there any way to reduce the size of the PDF files?

Thanks, Paul


Answers:
author: Aron Gombas _Midori_
body: Paul, I think you should check what makes the output PDF files so heavy. It is very unlikely to be the actual text.

If you identify the root cause (images, fonts, etc.), then you could fine-tune the template / settings used for the export, but you should find the root cause first.


Tags: questions-for-confluence
Export Space to Word Document
Asked by Calman Drysdale:

Hi,

Is there any way to export an entire space to a word document or any plugins which can achieve this?

Thanks

Calman


Answers:
author: Gonchik Tsymzhitov
body: Hi,

1. Have you tried a out-of-the-box functionality?

<https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html>

2. Regarding you can try this one

<https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-office/cloud/overview>

Hope it helps for you

Cheers,

Gonchik Tsymzhitov