youngmon/atlassian-qna huggingface dataset:
Unknown person has added me to their board, possible malicious behaviour?
Asked by Peter Young:

I have received a notification that someone has added me to a trello board. I am concerned this may be malicious behaviour. Is there a way to remove myself from the board and block the user from adding me to other boards? Is there a way to prevent users from adding me to a trello board without my consent or acceptance?


Answers:
author: Nicolas Grossi
body: [@Peter Young](/t5/user/viewprofilepage/user-id/5521759) You are in a free plan, Atlassian will guide you to ask here (in the community) as single of entry. More than recommendations and links to online documentation is hard to provide.

Nicolas

comments: author: Peter Young
body: Thank you Nicolas, I understand. It appears that the answers to my questions are "No" and "No". Hopefully, Atlassian address this significant risk to user security.


author: Nicolas Grossi
body: [@Peter Young](/t5/user/viewprofilepage/user-id/5521759) Welcome! You might want to take a look to this documentation: <https://community.atlassian.com/t5/Trello-questions/Can-I-prevent-a-user-from-adding-users-to-a-personal-board/qaq-p/597758>

Nicolas

comments: author: Peter Young
body: Thanks Nicolas, that thread is quite old. It illustrates the security issue very well but does not include any solutions I'm afraid


Tags: cloud

trello-cloud
Como zerar o check list de uma cart?o diariamente
Asked by Mayara Souza:

Estou utilizando o recurso Power up de reprodu??o de cart?es, para check lists de tarefas recorrentes, que precisam ser necessariamente desempenhadas pela equipe todos os dias. No entanto a reprodu??o n?o zera as caixinhas j? preenchidas no dia anterior. H? algum outro recurso que combinado com o power up de repeti??o, possa me auxiliar ?


Answers:
author: Alicia Fil?u Birlanga
body: Ol?! [@Mayara Souza](/t5/user/viewprofilepage/user-id/5521744)

Ol?!  
J? experimentou a automatiza??o?  
Se bem entendi, o que pretende ? que, quando um item ? marcado como conclu?do, seja novamente colocado nas tarefas com uma data de vencimento.   
Eu criaria uma automatiza??o que diria, por exemplo  
Quando um item da checklist ..... da lista .... for verificado, mova o cart?o para a lista de Tarefas e agende um dia mais tarde.

Desta forma, tem sempre o mesmo cart?o, com toda a informa??o de que necessita, e a checklist mostra-lhe os itens verificados e n?o verificados.

Se esta resposta for ?til para si, clique em Responder aceite, para o caso de algu?m a considerar ?til. Agradecimentos

Alicia.
Checklist recorrentes
Asked by Mayara Rodrigues de Souza:

Queria ajuda para criar checklists que ser?o preenchidos todos os dias e que ser?o zerados novamente a partir das 00 horas automaticamente. Algu?m poderia me orientar por gentileza se for poss?vel?


Answers:
author: Alicia Fil?u Birlanga
body: Ol?! [@Mayara Rodrigues de Souza](/t5/user/viewprofilepage/user-id/5521567)

Quer dizer que, depois de marcar todos os itens de uma lista de verifica??o como conclu?dos, ?s 00:00 todos os itens voltam a ser desmarcados?

Alicia.


author: Nicolas Grossi
body: [@Mayara Rodrigues de Souza](/t5/user/viewprofilepage/user-id/5521567) Welcome!. You might take a look at this documentation: <https://community.atlassian.com/t5/Trello-discussions/How-do-you-handle-recurring-tasks-in-Trello/td-p/739611>

Nicolas


Tags: cloud

trello-cloud
Licenses for active users only
Asked by MEHall:

How do I purchase licenses for ONLY active users of Trello, not invited guests?


Answers:
author: Nicolas Grossi
body: [@MEHall](/t5/user/viewprofilepage/user-id/5521423) Welcome, you might take a look on documentation to understand how it works: <https://support.atlassian.com/trello/docs/workspace-user-limit/>

HTH

Nicolas


Tags: cloud

trello-cloud
Quero cancelar meu pagamento mensal
Asked by Sabrina de Souza Bertin:

N?o consigo cancelar, qual procedimento fa?o??


Answers:
author: Nicolas Grossi
body: [@Sabrina de Souza Bertin](/t5/user/viewprofilepage/user-id/5521412) welcome! Could you please take a look at this link: <https://community.atlassian.com/t5/Statuspage-questions/How-to-cancel-subscription-for-a-free-plan/qaq-p/2673125> ?

HTH

Nicolas


Tags: cloud

trello-cloud
Colaborator
Asked by Sixtine REGNARD:

Hello

I have a trello with 9 collaborators, ans the application IS blocked, but the application ask us to reduce the number under 10

I dont understand why

Please


Answers:
author: Gaurav Kataria
body: It could be that you have collaborators on other boards in your workspace or pending invites. You can remove those by following the directions here <https://support.atlassian.com/trello/docs/workspace-user-limit/>


author: Nicolas Grossi
body: [@Sixtine REGNARD](/t5/user/viewprofilepage/user-id/5521290) Max allowed users on a free account type is 10

Nicolas


Tags: cloud

trello-cloud
Not for profit exemption
Asked by Sherri:

I have received a registration id from Percent for not-for-profit status. How do I apply this to my Trello subscription?


Answers:
author: Dave Liao
body: [@Sherri](/t5/user/viewprofilepage/user-id/5493839) - hi Sherri! ?

Have you requested an Atlassian Community license yet? If no, check out this page: <https://www.atlassian.com/software/views/community-license-request#/>


Tags: cloud

trello-cloud
How do I check the email list of panel participants?
Asked by Felipe Hoehne:

How do I access the list of emails that were registered and sent to the participants of a particular panel?


Answers:
author: Lara
body: Hi Felipe,

Thanks for reaching out!

Hmm, can you please expand on what you'd like to achieve?

Are you looking for the email addresses of board members? If so, since email addresses are considered private information, we don't surface that information in the product.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
Can not add a member to the card unless they are workplace members?
Asked by Erica Tevyaw:

I use to be able to add people to boards without adding to the workspace, has this feature changed? I am not able to add someone to a board that is NOT on our workspace.


Answers:
author: Caity
body: I'm wondering if perhaps this is related to the collaborator limit. Free Workspaces are limited to 10 collaborators, which include both Workspace members *and* guests. If that Workspace is free and already has 10 collaborators, then you won't be able to add someone who isn't already a member or an existing guest unless you either upgrade the Workspace or remove someone else.

<br />

We have some more information on this limit here: <https://support.atlassian.com/trello/docs/workspace-user-limit/>


author: Nicolas Grossi
body: [@Erica Tevyaw](/t5/user/viewprofilepage/user-id/5238701) Please take a look at this documentation that describes how it works: <https://support.atlassian.com/trello/docs/adding-people-to-a-board/>

HTH

Nicolas

comments: author: Erica Tevyaw
body: I have been using trello for 8 years now daily. Its not letting me add anyone to the board. Permissions are set accurately and cant invite as guest. Says I need to add to workspace.


Tags: adding

cloud

members

trello-cloud

workspace
How to select / change the workspace in the Gmail Trello add-on?
Asked by Erez Balshai:

Hello,

I have one Trello account with 3 workspaces.

I recently installed the "Trello for Gmail" add-on, but I can only access one of the 3 Trello workspaces.

How can I select or change the workspace within the Gmail add-on application?

I really appreciate any help you can provide.

Erez


Answers:
author: Alexandros Mathopoulos
body: Hi Erez! Happy to help.   

Just to confirm - is the problem that you are not seeing some of your boards (that live in the other two workspaces) in the boards dropdown (see screenshot below)?

![Screenshot 2024-06-14 at 12.19.33?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329973i8873680AF1B1F8D2/image-size/large?v=v2&px=999 "Screenshot 2024-06-14 at 12.19.33?PM.png")


Tags: cloud

trello-cloud
Can the Calendar Power-Up identify a diary clash?
Asked by Steve Lewthwaite:

Hi there,

I am trying to find out if the Calendar Power-Up identify a diary clash?

For example two colleagues try and input different events on the same day, is there a way Trello can identify a date/time clash and notify the user of this clash?

Thanks,

Steve L


Answers:
author: Lara
body: Hi Steve,

Thanks for reaching out!

The Calendar Power-Up won't detect due date clashes, but if it helps, members should be able to create cards directly via the [Calendar Power-Up](https://support.atlassian.com/trello/docs/using-the-calendar-power-up/) or [Calendar View](https://support.atlassian.com/trello/docs/calendar-view/) by clicking (or double-clicking on the date).

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: calendar

calendar-power-up

cloud

diary

power-up

trello-cloud
Credit card charge without invoice
Asked by Wolfgang Elfers:

My credit card was charged by trello.com without me receiving an invoice. Where can I get the invoice for the charge?


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Wolfgang Elfers](/t5/user/viewprofilepage/user-id/5521080) ?

For Tello billing-related matters see the "**Contact support** " section at the bottom of [this page](https://trello.com/contact#/)

[![Screenshot 2024-06-14 at 5.17.31?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329997i1200C77BC1CE715C/image-size/large?v=v2&px=999 "Screenshot 2024-06-14 at 5.17.31?PM.png")](https://trello.com/contact#/)

Best,

-dave


Tags: cloud

trello-cloud
DATI AZIENDALI PER FATTURAZIONE
Asked by Cristina Piccino:

Buongiorno,

sta terminando il periodo di prova gratuito di Trello.

Vorrei attivare un piano, e vorrei sapere dove indicare i dati aziendali per la fatturazione .  

Grazie mille

Cristina


Answers:
author: Vronik
body: Buongiorno [@Cristina Piccino](/t5/user/viewprofilepage/user-id/5512513)

Dai una occhiata questa pagina, hay tutto

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

Se hai domande puoi scrivere direttamente a Trello

<https://trello.com/en/contact#/>

Se la mia risposta ti ha aiutato,  
contrassegnalo come accettato in modo che altre persone che cercano problemi simili possano trovarlo pi? facilmente.


Tags: cloud

trello-cloud
All my boards have disappeared
Asked by Mary Melo:

Please help - all my trello boards have disappeared.

I have confusion with 2 accounts as often have trouble logging in. The boards I want to keep is the worspace I had on maresgd@hotmail.com


Answers:
author: Vronik
body: I don't quite understand your problem, if the boards are all in one account, what do you have to do is access that account, or have they disappeared from both?


Tags: cloud

trello-cloud
Time Tracking Power-Up by Everhour Power-up Enabled, but not working
Asked by Rishi Kaashyap Balaji:

I have the everhour time tracker power up enabled, But I am unable to see/use any of its features on any of my boards. Other members of the board are able to use it without any difficulties.


Answers:
author: Alex W
body: Hi [@Rishi Kaashyap Balaji](/t5/user/viewprofilepage/user-id/5520676) - welcome to the Community!

Please reach out to the support team for this Power-Up at powerup@everhour.com for assistance with this issue.


Tags: cloud

everhour

power-up

time-tracking
Undo template created
Asked by Samara Wells:

Hello, i just created a template for the board i created which was a total accident, i don't know how to undo the template, can someone please help


Answers:
author: Suzie M
body: Hi Samara,

Welcome to the Community! Glad to assist you with this.

You can change the template back to a board by clicking the "Convert to board" button in the **Board Menu**shown below:

![Screenshot 2024-06-20 at 12.39.40?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330724iCDE386066E52CEF9/image-dimensions/358x454?v=v2 "Screenshot 2024-06-20 at 12.39.40?PM.png")

I hope that helps!


Tags: cloud

trello-cloud
ABN of Trello
Asked by amirah:

Hi there,  

I have purchased your Trello services and our accountant need the ABN numbers for the audit purposes. Can I know for the ABN for Trello, does you have it for Trello or can use Atlassian ABN numbers?

Thanks


Answers:
author: Alex W
body: G'day [@amirah](/t5/user/viewprofilepage/user-id/5520644) - welcome to the Community!

I'd recommend using Atlassian's ABN as Atlassian is the company that owns Trello. You can find our listing in the ABN Lookup at <https://abr.business.gov.au/ABN/View/53%20102%20443%20916>
Trying to pay my subscription but no way to access my invoice. Support is not responding!
Asked by Joe D_Adamo:

I just need a way to change my Jira Premium account to credit card payment, or my actual invoice. neither is available in the UI when I try to pay. No one is responding  

<br />

CA-3017488 is ticket number.


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Joe D_Adamo](/t5/user/viewprofilepage/user-id/3211082) ?

*Note: You say "Jira," but you placed your post in the Trello section of the community.*

However, we (the community) cannot help you in this case, no matter the product. That's because the community is comprised largely of Atlassian customers/users like you. We are your peers. We cannot help you resolve billing issues.

Sorry.

That said, I will mark this post for escalation with Atlassian. Maybe that will help to speed things up.

Good luck,

-dave


author: Alex W
body: Hi [@Joe D_Adamo](/t5/user/viewprofilepage/user-id/3211082) - Alex from Atlassian here.

I'd like to highlight what [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) said - you've raised this in the Trello section of the Community. In the future, please share questions related to Jira at <https://community.atlassian.com/t5/Jira/ct-p/jira>

I can see our team has already responded to your tickets, the latest one we've replied to was CA-3017488. Please check your email for our sales team reply on this one.


Tags: cloud

jira-cloud
How do I move a trello board from one account to another
Asked by malecare:

I have two trello accounts: a free account and a premium account. I want to move my boards from my free account to my premium account and then delete my free account. How do I move boards from one trello account to a different account? (both are my accounts)


Answers:
author: Ollie Guan
body: Hi [@malecare](/t5/user/viewprofilepage/user-id/5520566) ,

Use this tool to transfer board membership from one Trello user account to another.

<https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/>


Tags: cloud

trello-cloud
Change from premium to free
Asked by Hosseinb:

Hi there.

for many years i was using free mode of Trello. We have 7 boards, and almost 30 users.

recently after the new policy of trello in making some limits, we deleted some users. Then, a new premium trial was suggested by Trello and we launched it, but now we come to this concludion that it is not appropriate for us.

Now, we want to back to free mode, but there is no option for that; and the free trial would be expired after 6 days.

Now, what do you suggest us? How we could back to free mode? and before that what should we do? Is it mandatory to delete some users to reduce it in 10 users? If we delete some users, all their contributions would be omitted?

Thank you

Best wishes;

Hossein


Answers:
author: Gaurav Kataria
body: If you want to remain on free version then you will have to reduce the number of collaborators to get below the 10-user-limit (details [here](https://support.atlassian.com/trello/docs/workspace-user-limit/)). When you downgrade from Premium to Free version (which will automatically happen at the end of your trial period, if you haven't already entered a credit card) and after you remove users, all the premium capabilities will be disabled, e.g., custom fields, list colors, large attachments, advanced checklists, etc. However, cards created by those (removed) users will remain as-is, and their comments on those cards will also remain as-is.


Tags: cloud

trello-cloud
How do I migrate a board from one Workspace to another??
Asked by Andrea F:

I have been using two workspaces, a private one (free) and one for my job (standard. I am no longer working at that job and want to move one of my private boards to the job workplace. Is there a way to do this? I have not come up with anything in the help section.


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hi [@Andrea F](/t5/user/viewprofilepage/user-id/4649205) !

On the board you want to move, go to its settings from the "More Options" pull down of the board.

![Screenshot 2024-06-13 at 9.18.44?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329764i5F15E4C9D95457F2/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 at 9.18.44?AM.png")

From there, in the Workspace section, select the new workspace for the board.

![Screenshot 2024-06-13 at 9.19.55?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329765i76A68D56C368F087/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 at 9.19.55?AM.png")

Hope this helps!

comments: author: Andrea F
body: That was helpful, thank you!


Tags: cloud

trello-cloud
Making an alert from a powershell script to run on a VM
Asked by Alojz Cuk:

Hello,

I want to use powershell to create an alert. I need powershell to run on a certain VM as I need it to run the backup server. Are we able to do this, and if so, how?

I guess what I can do is make it run on the server itself, send an email and make rules based on the email but wondering if opsgenie can do it itself based on the results instead of email.


Answers:
author: Samir
body: Hi [@Alojz Cuk](/t5/user/viewprofilepage/user-id/4574760) - you can leverage our [Alert API](https://docs.opsgenie.com/docs/alert-api) to create alerts from a Powershell script. You would need to write the Powershell script and set it up on the VM on when/how it should be executed, and within the Powershell script you can make requests to our API to create alerts.

Hope this helps!

-Samir

comments: author: Alojz Cuk
body: Thank you!
How to create notifications according to its repetition
Asked by ?lker Demirci:

Hello,

I am trying to configure the alert based on its repetition within a desired time period,

for example sent the alert notification when it occurs 5 times within 30 minutes, etc.

Is it possible to achive this?


Answers:
author: Connor Eyles
body: Hi [@?lker Demirci](/t5/user/viewprofilepage/user-id/4602549)

This is possible using Notification policies!

I would to start with directing you to the documentation on [team policies](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/).

Now let's get into how to create a notification policy to achieve delaying notifications unless the alert occurs 5 times within a 30 minute interval.

* Navigate to a responder team that you want the policy to apply to.
* Click on **Policies** on the left hand menu.
* Click **Add notification policy**.
* Configure the name, description and conditions for when you want this policy to be applied.
* Tick **Delay / Suppress**
* Select the last tick box which states "Delay notifications unless the alert is occurred **5** time(s) in a time interval of **30 minutes**".

![Image 2021-10-20 at 2.34.16 pm](https://p-25foddj.b0.n0.cdn.getcloudapp.com/items/OAuGxKdo/ee455d6b-6ddd-4897-a72b-91749e6c13b4.jpg?v=a8a48b1e7cde1532cba6b73677a8e1e1)

Hope this helps! :)

Thanks,

Connor


Tags: alert

cloud
Using a different template for postmortem report
Asked by Olena Kharchenko:

Hello everyone,

I am using the postmortem feature in Opsgenie and would like to change the template, or to create a couple of them - each for different services.

As far as I know, you cannot do that out of the box, so any tricks and workarounds are welcome.

Thanks in advance!

Best regards,

Lena


Answers:
author: Boquiren Trina Marquez
body: Hi Allen,

Any update on this?

When will this feature of being able to customize the Postmortem Template in Opsgenie be available?

Thanks.

comments: author: Shashwat Khare
body: Hello [@Boquiren Trina Marquez](/t5/user/viewprofilepage/user-id/2880569)   

The current workaround for this is to update the Incident template for each new incident.  

We're currently working on this Feature Request to allow customizing the default template - [Ability to customize default incident template](https://jira.atlassian.com/browse/OPSGENIE-1358)   

I have gone ahead \& added you to the feature request.  

I have personally upvoted and watched the FR so I help gain more traction on its implementation and also so I receive notifications on it moving forward.  

I would recommend that you do the same so that you help add more traction to its implementation and so you receive updates in the future as well.  

Best,  
Shashwat


author: Rodolfo
body: We are waiting for this feature as well.


author: Allen Barnard
body: Hi [@Olena Kharchenko](/t5/user/viewprofilepage/user-id/4366622)

We, unfortunately, do not have a feature that allows you to customize the postmortem template, we do however have a feature request open for that feature. Please note a feature request does not mean it will be developed, it merely means it will be considered an improvement in the future, the implementation of this feature will be based on the number of customers who have requested the feature. Our internal reference for the feature request is <https://ifountain.atlassian.net/browse/ROK-1805>.

Thanks and kind regards,

Allen

comments: author: Gustav Lasko
body: I'm unable to access this feature request, but I'm in the same boat - we'd love to use the postmortem feature but the default template doesn't fit our needs, and contains elements that we consider [an anti-pattern to our growth as an organization.](https://www.oreilly.com/radar/the-infinite-hows/)


Tags: cloud

post-mortem
Team on-call calendar not updating in Outlook
Asked by pcordero:

Hi,

I exported my team's schedule to Outlook using the "export with manual URL" option. I'm able to see the calendar, but it doesn't refresh. This was not the case when I exported my personal on-call schedule (from My Profile \> Your on-call schedule), that one does update periodically.

Is this expected behavior? It is unclear from the documentation if it's possible to export a team's schedule periodically.


Answers:
author: Allen Barnard
body: Hi [@pcordero](/t5/user/viewprofilepage/user-id/4598685)

Yes you can export the schedule automatically if you give your IT engineers [this API reference](https://docs.opsgenie.com/docs/schedule-api#export-schedule) it will explain how to setup the API call, however setting up the automation on your end would fall outside our scope of support, it will be therefore your engineer's responsibility to create a script to automate the exporting and adding to your calendar.

Thanks and kind regards,

Allen


Tags: cloud