youngmon/atlassian-qna huggingface dataset:
JA using product instead of Program
Asked by Tess Doris:

Hello, does anyone have experience setting up JA using the product instead or program? I have done this a couple of times and in one case we had great success and the new one is more of challenge as they are matrix and assign the work to the team, vs having the team assigned to the product. Has anyone else come across this? What are the challenges?


Answers:
author: Allan Maxwell
body: I guess I would need to better understand what you mean by "product instead of program".

In my mind, you can have both in Jira Align. In addition to the Portfolio, Program, Team structure, you can define the Products that your teams work on. Products are also hierarchical, so you can assign each Feature to a single product or function within a product.

Additionally, Jira Align supports up to five additional crosscutting "custom" hierarchies. The main benefit of using custom hierarchies is that a Feature can be indicated to contribute to multiple "products".

comments: author: Tess Doris
body: Yes, we don't want to use the product feature, have you read the book "From Project to Product". The ideas is we structure the program as a product and assign the teams to the product, or in this case we use matrix teams.
Permission to allow entry of acceptance criteria
Asked by Rebecca Hylek:

We have a role in our instance of Jira Align for an RTE. The permisisons for this role include the ability to manage Features (Add, Save, Acceptance Criteria, Split, Drop, Work Item Mind Map, Design Tab, Value Tab, and Spend Tab are all active).

The RTE is the Project Admin in Jira Software and is a member of the Program Team in Align with the role RTE.

There are times when our RTE's are asked to assist the business team and update Acceptance Criteria on Features before work has started. For example, we have a feature that is in the planning phase (Funnel) for an upcoming PI and it has not been assigned to a sprint. The option to add acceptance criteria is not available for the RTE.

Is there a setting that will allow them to do so?


Answers:
author: Shannon Wright
body: I just did a quick test and one of the way I see to remove the ability to add Acceptance criteria to a Feature is if the user's program role is set to anything else but "Team of Team".

<br />

At the Program level, the only options are: Stakeholder, Release Train Engineer, Team of Team or Select One.  

Please change membership to "Team of Team" for the user at the Program you are looking to give them Acceptance Critera creation permission.  

![Screenshot 2023-06-09 at 3.25.37 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/262503i554E4D70431BD58C/image-size/large?v=v2&px=999 "Screenshot 2023-06-09 at 3.25.37 PM.png")

comments: author: Rebecca Hylek
body: Thank you!
Moved issues cannot be located in the new project
Asked by Zaldy Parian:

Hi,

I bulk moved issues from a team-managed project to a newly created company-managed project (project key is PVC). Followed the instructions as prompted during the process. After the process, the new project does not contain any issue. I went to Issues view to display all records but nothing except an error "**The value 'PVC' does not exist for the field 'project'**". I moved 15 issues.

I tried to create a new issue just to see if it will be displayed in the view. Upon saving, I could see a message Issue PVC-16 was saved (or something like that). But still the new issue was not displayed.

Would appreciate any help.

Regards,


Answers:
author: Zaldy Parian
body: I think I found the problem. It's the permission that used for the project.

In case similar situation occurs to anyone, make sure the project permission includes your group or your team or your role in the permission particularly the Browse access.

Hope this helps.
Jira Align Article "in moderation"
Asked by Christoph Piotrowski _catworkx_:

Hello [@Mandy Ross](/t5/user/viewprofilepage/user-id/2990548) - can you help and check [this Jira Align community article](https://community.atlassian.com/t5/Jira-Align-articles/Common-Pitfalls-in-a-SAFe-Transformation-and-How-Jira-Align-Can/ba-p/2384648): it is "in moderation" and so not visible to others. Thanks a lot!


Answers:
author: Tom O'Connor
body: [@Christoph Piotrowski _catworkx_](/t5/user/viewprofilepage/user-id/1366601) [@Matt Rosenbluth](/t5/user/viewprofilepage/user-id/4949240) It looks like this has been resolved but wanted to confirm.

comments: author: Tom O'Connor
body: It looks like the article is getting views and I don't see that it is in moderation any longer.

![Screenshot 2023-06-16 at 8.42.41 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/263630i370D3C7806442263/image-size/large?v=v2&px=999 "Screenshot 2023-06-16 at 8.42.41 AM.png")


author: Christoph Piotrowski _catworkx_
body: Yes, one of the community leaders helped to resolve it. Article should be visible for all now. Thanks for asking! :-)


author: Matt Rosenbluth
body: Yes, it's working. Thank you!


author: Matt Rosenbluth
body: Hi [@Christoph Piotrowski _catworkx_](/t5/user/viewprofilepage/user-id/1366601) This one isn't showing up either and I want it!! ;)

[Common Pitfalls in a SAFe? Transformation and How Jira Align Can Help Avoid Them](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.atlassian.com%2Ft5%2FJira-Align-articles%2FCommon-Pitfalls-in-a-SAFe-Transformation-and-How-Jira-Align-Can%2Fba-p%2F2384648%3Futm_source%3Datlcomm%26utm_medium%3Demail%26utm_campaign%3Dimmediate_general_article%26utm_content%3Dtopic&data=05%7C01%7Cmrosenbl%40amgen.com%7C3839072a67e34fd29daa08db68b45055%7C4b4266a6136841afad5a59eb634f7ad8%7C0%7C0%7C638218895927606534%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ohUC7HcHr5x64FhXlR0tUEKLZ4oVmnof7ukN2evthFg%3D&reserved=0) {#toc-hId--464163301}
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How to get feature team from API
Asked by Nick:

On the Feature Work Item Details panel in the Program Board I can select the team and team target iteration for a feature. How do I extract this via the API?

thanks!


Answers:
author: Allan Maxwell
body: My understanding is that this information is not yet available via the API. I would encourage you to submit an enhancement request so that we can more accurately track the number of organizations that are interested in such a feature. Thanks

comments: author: Jason
body: I would also love to have this information in the API for Jira Align Features and created an [idea](https://internal.jiraalign.com/ideaZone/ideas?ideaID=2524) for this. Please vote on it!!


Tags: cloud
Sync Jira Align Feature 'Type' field to Jira Cloud Epic custom field 'Epic Type'
Asked by Tien Nguyen:

Hello,

Please advise how to sync in one directional from Jira Align Feature 'Type' field to the Jira Cloud Epic custom field name 'Epic Type'.

Thank you in advance for any guidance and direction.


Answers:
author: Edvaldo Lima
body: Hello [@Tien Nguyen](/t5/user/viewprofilepage/user-id/4351853)

Thanks for posting the question. Based on my understanding of the question, I'm sharing 2 articles that could possibly assist you to accomplish it.

* [Jira and Jira Align Integration: Configure Custom Issue Type Mapping and Stories of Type Defect](https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Configure-Custom-Issue-Type/ba-p/1262002#:~:text=Navigate%20to%20Jira%20Align%20Admin,drop%2Ddown%20then%20click%20Save.)
* [Jira integration setup](https://help.jiraalign.com/hc/en-us/articles/115000088453-Jira-integration-setup#h_4082358c-e06e-465a-ba12-005afaac63fd) (check the Issue types and Custom fields section)

I hope it helps, however, should you still encounter issues, please kindly raise a Jira Align support ticket using this [link](https://support.atlassian.com/contact/#/) and we'll assist you accordingly.  

comments: author: Tien Nguyen
body: Thank you for sharing the articles, Edvaldo!
Bulk add tags in Jira Align
Asked by Linda Redgate:

Is there a way to bulk add Tags to multiple features at the same time in Jira Align?


Answers:
author: Edvaldo Lima
body: Hello [@Linda Redgate](/t5/user/viewprofilepage/user-id/5004578)  

Thanks for your question!

Assuming that the Features in question are integrated with Jira, I believe the easiest way can follow the steps below:

* [How to Label multiple issues in bulk](https://community.atlassian.com/t5/Jira-questions/How-to-Label-multiple-issues-in-bulk/qaq-p/821846)   

From Jira Align, I believe you can try using the Export/Import **feature.**

**To do the export:**

1. Set the Config bar to display the data you want (like Program + PI)

2. Go to the desired grid (Features)

3. Click on **More Options \> Export \<work_item\> \> click on the export button**

4. Add the new tags into the **Tags** column
5. Save the file.

**To import them:**

1. Set the Config bar to display the data you want (like Program + PI)

2. Go to the desired grid (Features/Stories)

3. Click on **More Options \> Import \<work_item\> Select the Program \> Browse (to select the file) \> Import Data
   <br />**

I hope it helps, however, should you still encounter issues, please kindly raise a Jira Align support ticket using this [link](https://support.atlassian.com/contact/#/) and we'll assist you accordingly.

comments: author: Philipp Barry
body: Just to highlight another possible approach: You could add the label(s) in Jira - via bulk edit - and they would synchronize to Jira Align as tags for respective integrated work.


author: Linda Redgate
body: I had already found this solution, and it is not really suitable for us. I have found another way around the issue

Thanks
Ideation Portal External User Registers and Doesn't Get Associated to Ideation Group
Asked by Stephanie Davis:

I've got one ideation portal external user that, despite using the same external link everyone else is using to register, it's not associating them to the ideation group. They've tried twice now with two different emails and the same thing happens. What's worse is that there is no way for me, as admin, to edit them and associate them to the correct ideation group so they are just in a blackhole.


Answers:
author: Edvaldo Lima
body: Hello [@Stephanie Davis](/t5/user/viewprofilepage/user-id/5152002)

I'd like to have a possible workaround to the issue if you haven't tried it yet!  

**Workaround**

There is a workaround to assign the user to the correct Ideation Group:

They don't need to register again, ask them to:

1. Visit the group link (How to find the group link)

   1. In Ideation portal

   2. Click on Setup

   3. Select the Group

   4. Find the "External Link"

2. Try logging in.

3. It will fail, but after the attempted login, the new access request should be sent to the group admin.

4. After the new request is sent you should be able to manually approve the user access from the ideation UI.  

   <br />

We also noticed you raised a JA support ticket, which is great, thanks a lot for that!  

Should the above workaround doesn't work, one of our engineers will follow up with you and continue to assist accordingly.  

Thanks!

comments: author: Stephanie Davis
body: The workaround isn't working so I still need help. When she tries logging in with the already registered email, it says she's not registered again. Then, she tries to register again and it says her email is already registered. I did not receive a new access request when she attempted to login again.


author: Edvaldo Lima
body: [@Stephanie Davis](/t5/user/viewprofilepage/user-id/5152002)   

Thanks for trying the workaround and sharing the results.

We'll resume our investigation and keep you posted via the JA support ticket on the next steps!
Best way for creating Historical Sprints for syncing with Jira Align?
Asked by Steph Sjostrom:

We have migrated a project to another Jira instance which has Jira Align. In the destination Jira instance a new project was created that is hooked up to Jira Align and we have copied tickets from the migrated project to the new project.

We would like to sync data from work done in the first half of this year to Jira Align. I created a Sprint and set historical dates but I'm getting some strange behaviour; if I search based on the sprint I can see all the tickets associated to it but in the backlog page only 2 of the tickets show up.

I understand sprints are really meant to be set up for current and future dates. Is there a better way I could sync our Jan-May data?


Answers:
author: Allan Maxwell
body: I believe the issue that you are seeing is related to way the connector works rather than some error you have made. The Connector works in a "point forward" mode. This means that Issues from Jira (or Jira Align or ADO) only sync when they are changed. This means all the closed/done Stories in Jira will not have their Sprint field updated unless you make some change to them.

Most folks use the Admin -\> Jira Settings -\> Jira Integration Tab to force a sync of all the Stories in specific Sprints.

![Screenshot 2023-06-01 at 12.34.48 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/260800iCFBA56E5030E1D51/image-size/large?v=v2&px=999 "Screenshot 2023-06-01 at 12.34.48 PM.png")

comments: author: Steph Sjostrom
body: Yeah I realized the strange behaviour in the backlog page was due to most of the tickets already being closed. Which makes sense since normally you wouldn't be assigning a closed ticket to a future sprint.


Tags: jira
Unable to create issue (typeid:10001): 400:, : Field '' cannot be set. It is not on the appropriate
Asked by Theodore Gill:

We are receiving this error when we create a story via the dependencies - it shows in Jira Align but does not assign the story to a project - so it does not sync to Jra (on prem) :

|-----------------------------------------------------------------------------------------------------------------------------|
| **Unable to create issue (typeid:10001): 400:, : Field '' cannot be set. It is not on the appropriate screen, or unknown.** |


Answers:
author: Edvaldo Lima
body: Hi [@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486),

As mentioned by my colleague [@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263), the error you see is caused because JA is trying to pass a value that is not present on it to Jira, hence the error **"Field '' is not set"** , below is one example of a log that shows this:  

```
       JsonErrors: =Field '' cannot be set. It is not on the appropriate screen, or unknown.       RequestBody: {           "fields":..               "summary": "Test Story",               "description": "Test Story.",               "issuetype":               {                   "id": "7"               },               "customfield_10001": 0,               "priority":               {                   "id": "2"               },               "":               {                   "value": ""               },...
```

This is usually caused by a problem with the **Jira Settings \> Jira Setup: Does story creation in Jira require a team assignment?** configuration, where it is set as **YES** , but no team is configured on the **Team Custom field** . So the connector tries to send the Team value, but there is nothing to be sent, which results in the empty value on the JSON.   

Another possible cause, but rarer, is the lack of configuration of the **Jira Settings \> Jira Setup:** **Story points custom field** .   

**Solution**   

The possible solutions are to turn OFF the configuration **Does story creation in Jira require a team assignment?** , or if it is needed, configure the Teams under the **Team Custom field**.

FYI, I have raised a JA support ticket on your behalf so we can better track this issue, and will contact you shortly to assist you in getting this solved.!  

comments: author: Theodore Gill
body: Your suggestion resolved the issue - thanks.


author: Edvaldo Lima
body: Excellent [@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486), glad to assist you :)


author: Tim Keyes
body: Hi Theodore,  

I hope all is well. Can you please verify if you receive the same error when creating a story in the Jira Align Story grid? There is probably a field on the Jira Screen for story that is required and not being sent by Jira Align or a field Jira Align is sending that does not exist in Jira.  


Tags: cloud
How to make the drag & drop -order persistent in JA Roadmap -view
Asked by Stefan Steenvoorden:

While working on the long-term planning in JA Roadmap -view, I use Drag \& Drop to group related Capabilities closer together. The order is however not persistent. After a refresh of the page, the order is back to its original order.

Is there a way to make the order persistent in the JA roadmap view?


Answers:
author: Rich Sparks
body: Do you mean grouping them in priority order (as [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143) says above) or do you mean arranging the timing of each capability?

If you want to change the timing of items, you can drag and drop those where you want them then be sure to click the "Sync" button in the upper right. Then you'll be prompted to save any time-related or health-related changes.![Screenshot 2023-06-01 at 11.57.42 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/260789i7BCAC7552A991D76/image-size/large?v=v2&px=999 "Screenshot 2023-06-01 at 11.57.42 AM.png")

comments: author: Stefan Steenvoorden
body: Hi Rich,

Thanks for responding to my request. I know about the Sync -button. But my request was more related to grouping issue types based on their mutual context (see my reaction to Peter's response).

Gr. Stefan


author: Peter Jessen
body: Hi [@Stefan Steenvoorden](/t5/user/viewprofilepage/user-id/4167283) ,

The order of themes, portfolio epics, capabilities, and features on the roadmap view in Jira Align is driven by the backlog prioritization. Depending on your context filter (top grey bar - org and time dimensions) you will see different orders of the same items due to different prioritizations at the portfolio vs program level or from one PI to the next.

There is no way to persist manually rearranged sort orders. The only option that might work is to save off a detached instance.

Regards,  
Peter

comments: author: Stefan Steenvoorden
body: Hi Peter,

Thanks for replying. Prioritization is, as you say, done via the JA Backlog -view. The JA Roadmap -view offers the ability to drag\&drop. I.m.o. a nice way to put related Capabilities (i.e. context related, not necessarily, prioritization -related) together. Why would Atlassian offer the drag\&drop feature, if the order is lost after a refresh?

Gr. Stefan


Tags: drag-and-drop

roadmap
Jira Align sync account
Asked by M Amine:

When Jira Align is connected to Jira Software, all synced date from Jira Align to Jira Software are made through the "integration account" which is not ideal for audit. In fact, each time we need to know who has made the update we have to connect to Jira Align and check which user has done the update.

Is there any way to have an audit trail about who has made the change?


Answers:
author: Heidi Hendry
body: Hey Amine, what type of Authentication is being used?

comments: author: M Amine
body: Hey [@Heidi Hendry](/t5/user/viewprofilepage/user-id/5202721) ,

We are using OAuth 1.0


Tags: audit

integration
Can two teams in two Jira instances share the same ART?
Asked by M Amine:

Jira Align is connected to two Jira Software instances (through two connectors). And two different teams are working on the two Jira Software instances (each team in a Jira instance). The two teams need to work on the same ART.

Is this configuration possible in Jira Align? if yes, how can it be achieved?

Thank you


Answers:
author: Rich Sparks
body: This configuration is not currently supported in Jira Align. There may be synchronization issues if information is in different Jira instances.

comments: author: M Amine
body: thank you [@Rich Sparks](/t5/user/viewprofilepage/user-id/3113667)


author: Allan Maxwell
body: Is it possible for your organization to sync the issues between the two Jira instances using a third party application? You would then be able sync the teams board to Jira Align.


author: Matthias Gaiser _K15t_
body: Adding on to [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714)'s answer. Here's a [list of possible apps](https://marketplace.atlassian.com/search?query=issue%20sync) you can use for synchronizing your issues. You can configure exactly the data what you'd like to share.  

PS: I'm working for the team behind [Backbone Issue Sync](https://marketplace.atlassian.com/apps/1215199/backbone-issue-sync-for-jira?hosting=cloud&tab=overview).


Tags: integration
How do I create Program Increments in JIRA.
Asked by Archana Keswani:

Is there a way to create Program Increments in JIRA? like Release or Sprints? the way we generate Sprint burn up and Burn down chart, I would like to generate PI level metrics. **I do not want to create this using Dash board.**

thanks


Answers:
author: Yuri Lapin _Release Management_
body: Hi [@Archana Keswani](/t5/user/viewprofilepage/user-id/5126068)

Trust you are well.

I doubt you can get it out of the box. Suggestion is to use "Custom Project and Custom Program Increment Issue Type" so you can define workflow you like and specific custom properties to link encompassing sprints, maybe key Epics you will be working on and/or deliverables (releases).

Alternative is to use one of Marketplace Apps that are built for it, has a notion of Program Increment and native support for the above. In [our App](https://marketplace.atlassian.com/apps/1221946/release-management-workflows-calendar-roadmaps-cloud?hosting=cloud&tab=overview&utm_campaign=content-strategy&utm_source=community-atlassian&utm_medium=questions&utm_content=rm-PI) we allow to group Sprints from various projects, Epics, Versions (Releases) in to the Packages with own workflow. You can gain the benefit of board view with Program Increment as swimlanes as well as Roadmap/Calendar view. Check it out.

Hope this helps.

Many thanks \& Kind regards,

Yuri.

comments: author: Archana Keswani
body: Thanks! Appreciate it!
Where to view Committed Stories?
Asked by Stephanie Davis:

The Sprint Metrics M1 and the Sprint Coaching reports provide the count of committed stories (and story points) for a given sprint, but where can I see what the actual stories that are included in that number?


Answers:
author: Jamie Giantonio
body: [@Stephanie Davis](/t5/user/viewprofilepage/user-id/5152002) the Agile Added/Dropped report may give you what you are looking for:

*The **Agile Added/Dropped Objects** report captures changes to the scope of work for a certain team in the defined sprint. The report is beneficial to Scrum Masters and QA and dev leads for monitoring changes during the sprint to ensure teams can deliver against the targeted scope of work. It will be beneficial to review this report prior to the daily stand-up and throughout the sprint to address any changes in scope that make impact the team's ability to deliver their sprint commitments.* <https://help.jiraalign.com/hc/en-us/articles/115000504233>

comments: author: Stephanie Davis
body: That helps a little but it would be nice to know the list of stories in that committed count. This just shows changes.