youngmon/atlassian-qna huggingface dataset:
Upgrading from free to standard and how billing works
Asked by Tosin Fagbemi:

1. There are 10 boards in my workspace and I want to upgrade from free to the standard plan, also, there is at least 60 guest on each board. Will all the guests on each board be charged as well when upgrading, or just workspace members and multi-board guests?

2. If I add a new guest member after upgrading to the standard plan, will I be charged? (I read an article on this but am confused as to if the charges apply if the person is a guest or a workspace member).

Attached below is one of the board's members' list

![Screenshot 2022-04-21 at 11.12.36.png](/t5/image/serverpage/image-id/193948i849F120282F4F459/image-size/large?v=v2&px=999 "Screenshot 2022-04-21 at 11.12.36.png")


Answers:
author: Artemis
body: Hi [@Tosin Fagbemi](/t5/user/viewprofilepage/user-id/4871264), welcome!

The workspace members and multi-board guests will be charged for a license when you upgrade and you'll see a quote for all of those billable members on your workspace's Billing page. You can also click on the Guests link on the Members tab to see all your current single and multi-board guests to get an idea of how many people you'd need to pay for.

Single-board guests (people who are not workspace members and are invited to just 1 board) are not charged because they're considered a non-billable user.

Adding a new workspace member or converting a single-board guest into a multi-board guest, by inviting an individual to at least two boards at once, will charge your credit card for a pro-rated license cost. That cost is based on the amount of time left in your current subscription.

To relate this back to your use case, if each of your boards have 60 **unique** guests invited to them, they'll be free and no charge. If one or more of those guests has been invited to at least 2 boards in your Standard workspace they're now billable and you'll have to pay a license for their access. Once they've been paid for you can invite that person to as many boards in that workspace as you'd like, or make them a workspace member at no additional charge. You can also remove them from all boards entirely and give that license to someone else at no additional charge.

Trello shows a popup that lets you know that someone will become billable before you invite them, so it hopefully that should help prevent any surprise charges! Hope this helped.

comments: author: Tosin Fagbemi
body: Perfect answer. Thanks, Artemis


author: Andrea Crawford
body: You are only charged for workspace members and multi-board guests. Single-board guests will continue to be "free." Hopefully [this article](https://help.trello.com/article/1236-board-guests) makes it more clear.   

> Billable guest: A board member who is on two or more Standard or Premium Workspace boards is a multi-board guest of that Workspace. Multi-board guests are billed at the same rate as a normal Workspace member and consume a seat license.

comments: author: Tosin Fagbemi
body: Thanks, Andrea, the article was helpful
Guests vs Workspace Members question
Asked by Jane Slater:

Hi - we have accidentally changed some Guests into Workspace Members and now we are being charged for them. These two people are external contractors and only have access to one board each. Am I thinking correctly that they should be Guests and they would be free? How can I change them back if so?

If they had access to more than one board, would they be paid members?

Thank you


Answers:
author: Andrea Crawford
body: You can follow the steps in [this article](https://help.trello.com/article/742-removing-people-from-a-workspace) to remove Workspace members. If they belong to only one board when you remove them from the Workspace, they'll be single board guests and you won't be charged for them.   

Any Workspace members who belong to more than one board will become multi-board guests once removed from the workspace, and they remain billable members. Hopefully [this article](https://help.trello.com/article/1123-multi-board-guests) will help make it more clear. Please let me know if you still have questions.

comments: author: Jane Slater
body: Thanks, Andrea!


author: Artemis
body: Hi [@Jane Slater](/t5/user/viewprofilepage/user-id/4888419)! The action of changing the Guests into workspace members is what triggered the charge. Trello charges a license fee for workspace members and multi-board guests, which are people who have been invited to at least two of your paid boards. Right now, even though your contractors are on just one board, they're also full members of your workspace now so that charge was made to your credit card to cover the license cost.

Since it sounds like you'd prefer for your contractors to be single-board guests, the Billing support team can help to reverse the charge and remove those licenses. :) I'd recommend removing the contractors membership from the workspace so they're converted back to single-board guests, then pick the Billing option on Trello's contact page <https://trello.com/contact>

comments: author: Jane Slater
body: Thanks, Artemis!
I want to make sure the client I add to my board CAN NOT edit OR copy it. Is that possible ?
Asked by Marnie LeFevre:

I see that observers cant edit boards but I also want to make sure they cant copy it either. I'm looking for a read-only solution so I can add clients to share the information but can make sure they don't copy my board or IP.

Do you have a solution for this? Or no copy setting?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Maybe the External Share power-up will help here? <https://trello.com/power-ups/60d93bb780ee244d5d2b1edd/external-share>

comments: author: Marnie LeFevre
body: Thank you Hannah, I'll take a look. Marnie


author: Artemis
body: Hi [@Marnie LeFevre](/t5/user/viewprofilepage/user-id/4888308), Observers can't edit, so you're all set there, but they *can* copy the board or cards. There isn't a way around that because Trello doesn't have a "no copy" feature right now. Essentially, if someone can see a board they can copy it, regardless of their editing rights. Hope that helps.

comments: author: Marnie LeFevre
body: Thank you Artemis, I did see that but was hoping I was wrong! You clarifying helped a lot thanks. Marnie
Counter in the checklist to count the time spent
Asked by Sanghon? Sall:

Hello all i would like to know if it is possible to have a counter for a taks in a checklist in Trello.

Exemple :

checklist with start date - end date ; Counter for spent hours

The objective is to report all the tasks of a project and have all the spent hours at the end.

Best regards


Answers:
author: marin
body: Hi [@Sanghon? Sall](/t5/user/viewprofilepage/user-id/4600519) , you can do that manually with "Custom Fields", but if you want some automatic solution and more time-related statistics you can use [Assista.](https://assista.io)

I am one of the developers there, and the reason we created the Power-Up is for exactly these situations. Here is a [video](https://www.youtube.com/watch?v=jDRc2eS5wz8) of how it works and what you can expect from it.

comments: author: Sanghon? Sall
body: Hello [@marin](/t5/user/viewprofilepage/user-id/4478330) Thank you for your feedback.

I'll look at it and update it in my Trello.

I will keep you inform

Best regards

Sanghon?
About Trello and Atlasian Access
Asked by Thomas K:

![Expire mail.png](https://community.atlassian.com/t5/image/serverpage/image-id/193930i3A116B61EB9F9202/image-size/large?v=v2&px=999 "Expire mail.png")

I received an Expire mail like the picture.

Q-1. Does it mean that the expiration date of the photo (April 27, 2022) is valid until 24:00 on the 27th in Korea? (Is SSO login not possible from 00:00 on the 28th?)

Q-2. Is Trello unavailable at the expiration date mentioned above? (e.g., can I use it with my local account?)

Q-3. We are currently changing SSO to Atlassian Access, but will the free version affect users who use trello? (And who was logged in as SAML SSO?)

Q-4. Are there any instructions on how to connect Trello to Atlantic Access?

Q-5. Please let me know if there is anything else I can review or refer to.


Answers:
author: Artemis
body: Hi [@Thomas K](/t5/user/viewprofilepage/user-id/4856368)! I encourage you to contact Trello's support team directly at <http://www.trello.com/contact> and speak with someone who can help guide you through this process. The team can help with a personalized response based on the information they can see on their side :)

To answer a few of your questions, Trello will not become unavailable on that date, but SSO will be removed. Anyone that has previously logged in to Trello using SSO will be required to set a standard password in order to log in to Trello/Atlassian.

Your current SSO setup will be disabled on Trello's side and will not be available after that date in the email **unless** you set up Atlassian Access, connect it to your identity provider, and link your Trello Enterprise to your Atlassian Organization. Without SSO, the login experience will look the same as if you tried logging in to Trello using a personal email address. Your Trello content inside the accounts will not be affected.

Here's the guide for linking your Enterprise to Atlassian Organization: <https://help.trello.com/article/1224-linking-a-trello-enterprise-to-an-atlassian-organization>

Make sure that your SSO is set up and works successfully before connecting your Enterprise to your Atlassian Organization. Once you finish linking the old Trello SSO is removed and will be fully dependent on Atlassian Access.


Tags: atlassian-guard

expiry

sso
Trello????????????????????
Asked by miyoko sakka:

Trello?????????????????????????????????????????????????????????????????????????????


Answers:
author: Tomoya Suzuki
body: ?????????????????????????

??????????????????????????????

![????????? 2022-04-21 17.52.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/193923i31EF61B809C93467/image-dimensions/438x104?v=v2 "????????? 2022-04-21 17.52.58.png")

????????????????[?????????????](https://trello.com/guide/create-project#start-collaborating) ?????????????????

???????????????

comments: author: miyoko sakka
body: ??????????????????????????????
Problems outlook for Mac & Trello
Asked by Rodolfo A Jacobson:

Hello.  
I have outlook for Mac and when I try to create a task in Trello from one of my received emails I always get an error.  
Can someone help me ?


Answers:
author: Alex W
body: Hey [@Rodolfo A Jacobson](/t5/user/viewprofilepage/user-id/4887935) - because Microsoft has built and is maintaining the Outlook add-in, they're the best team to reach out to for problems with installing and using the add-in. You can reach them here: trelloaddin@service.microsoft.com

comments: author: Rodolfo A Jacobson
body: Hello Alex:

Thanks a lot for your help ... I will contact them.

Best regards.
How do I run an automation retroactively?
Asked by Ned Miller:

i created a rule after cards were already added to the board

how do i apply that rule to those previously added acrds?


Answers:
author: milynnus
body: [@Ned Miller](/t5/user/viewprofilepage/user-id/4887737)

In general, I would collect the cards in a checklist and iterate through them applying the actions you need.
How to change owner of calendar command
Asked by Eric Sol:

Is it not possible for another person to view / modify commands created by different users for calendar command in trello board?


Answers:
author: Artemis
body: Hi [@Eric Sol](/t5/user/viewprofilepage/user-id/4724244), no it isn't possible for other board members to edit your automation commands. If you have a paid plan you can share your commands with your workspace members using the [Command Library feature](https://help.trello.com/article/1139-command-libraries#:~:text=Sharing%20Command%20Libraries). That will let your workspace members make an exact copy of your command that they control and can edit.

comments: author: Eric Sol
body: I see. Thanks for your kind explanation Artemis.


Tags: calendar
The member icon is not displayed properly
Asked by ????:

The member icon is not displayed properly?Help how can the configuration be displayed normally.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/193853i1CCFDAFC57B49629/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Alex W
body: Hi [@????](/t5/user/viewprofilepage/user-id/4880748) - it looks like images aren't loading on our Trello board. Can you go through the browser troubleshooting steps at the following link to see if that fixes your issue? <https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello>

comments: author: Gellert Kemenes
body: I tried on this way, but didnt work for me. Any other way to solve it?
Why isn't the butler page showing up?
Asked by Max:

I've been using Trello as a to do list on my school device and I can't seem to get to the butler page. The url is the one that is showed on the butler page but I can't get to it.

![Screen for trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/193836i29616E24DE0FB94C/image-dimensions/443x51?v=v2 "Screen for trello.png")

\^\^This is the url that is there. Thats whats supposed to be there when you open the butler page. This is showing up for me but the rest of it looks like this:

![Screen trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/193835i47DD9B959EC8FFC8/image-size/large?v=v2&px=999 "Screen trello.jpg")

No butler page. Can someone tell me how to fix this?


Answers:
author: Olivia Henao
body: Have you tried clearing your cache or using an Incognito window?

comments: author: Max
body: I cannot use an Incognito window. But im trying to clear my cache now.


author: Max
body: *I cleared it that did nothing. :(*
Labels not showing on front of cards
Asked by Lynne:

I created a workspace. And, I have moved cards/lists into this workspace.

I have rules set up that should apply labels when certain custom fields are selected, and it does!

I've run several tests on all of my boards to ensure functionality. When I open the cards, I can see the labels are there but now they suddenly aren't displayed on the front of the cards anymore. Please help!


Answers:
author: Olivia Henao
body: Are you using colored labels? Gray labels will not show on the front of cards.


author: Max
body: Could you insert A screenshot so I can try to help?
Is there a Master Calendar function in Jira?
Asked by Terra:

I'm looking to see all my projects in one master calendar.

If there is no master calendar function, then what are the workarounds? An app?


Answers:
author: Mikael Sandberg
body: You have a couple of options depending on what plan you are on. Atlassian just released a tool called [Atlas](https://www.atlassian.com/software/atlas) that allows you to view all projects on a timeline. If you are on Jira Premium plan you have access to [Plan](https://www.atlassian.com/software/jira/features/roadmaps) (Advanced roadmap). There are also apps in the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&query=roadmap) that provide roadmap features.

comments: author: Terra
body: Thanks!


author: Anna-BigPicture
body: Hi [@Terra](/t5/user/viewprofilepage/user-id/4887302)

Check also [BigGantt](https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?hosting=cloud&tab=overview). The app provides a timeline on which all your Projects will be presented task-like. Moreover, you can visualize high-level data on initiatives in the form of a Kanban board or hierarchical tree and track the progress of initiatives in a standardized way.

![Screenshot-2020-09-01-at-19-51-03-png-2554?1252-.png](https://community.atlassian.com/t5/image/serverpage/image-id/193917iB45F7A6AF6E39BE7/image-size/large?v=v2&px=999 "Screenshot-2020-09-01-at-19-51-03-png-2554?1252-.png")


Tags: calendar

jira-cloud
Where do I recover my atlassian password
Asked by Candice Petersen:

Where or how do I recover / retrieve my atlassian password? Is there an option to view my password because I forgot it. ????????


Answers:
author: Kevin Tuei
body: Hello [@Candice Petersen](/t5/user/viewprofilepage/user-id/4886529) You can reset your password by going to <https://trello.com/forgot>.

If Trello is not the specific tool you would like to recover your password for the the link below from Atlassian Documentation can be helpful to get to the specific guide you are looking for:

<https://confluence.atlassian.com/search/?query=forgot%20password>

Hope this helps.
trello ownership
Asked by Nini Bubuteishvili:

Hi everyone,   

I am not able to transfer ownership on one of my Trello boards. I can transfer on the other ones but not on that one, it's not even showing when I have to choose which one I want to transfer. Any ideas on what can I do?   

<br />

<br />

thanks


Answers:
author: Kevin Tuei
body: Hello [@Nini Bubuteishvili](/t5/user/viewprofilepage/user-id/4868416) , to transfer a Trello Board you need to be logged in on the account you would like to transfer boards from rather than where you are transferring the boards to.

Trello also has outlined a step by step process to transfer Trello boards on the documentation [here](https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account)

Hope this helps.

comments: author: Nini Bubuteishvili
body: But I am not transferring it to my another account, I want to transfer ownership to another person


author: Kevin Tuei
body: Hello Nini,

The steps to transfer ownership from yourself to another person is as below:

1. Log into the account you're transferring boards **from** . ++**(Your account in this case)**++
2. Go to <https://trello.com/support/transfer-boards>. Make sure to enter the correct username or email address for the account you're transferring boards to. (++**the account of the other person receiving the board ownership)**++That account will be added as a member to the boards you select.
3. Select the board you'd like to transfer.
4. If you'd like the original account (++**your account)**++ to be removed from the boards, select **Remove your account @X from boards after they've been transferred to @Y**. By selecting that, your original account will no longer be able to access those boards.
5. Once you click on the **Transfer Boards** button, the new account will be added as a member to the boards.


author: jernst
body: Is this method still applicable with Workspaces? I attempted to transfer a board to another account and haven't seen it move to their workspace yet. Does it take time to process?? Do other members have to be removed from the board for it to work?? Thanks!


Tags: transfer
Custom data download to Excel
Asked by Manel:

Hello,  
After consulting different Power Ups to get the writing of a monthly report of work carried out by our team of operators, we have chosen to download monthly data and analyze said data with Excel.  
The problem is that when downloading by performing a data export (from the configuration/export/create a new export section) there are some fields that are not downloaded, such as the creation date of each of the cards, the list of activities with check or comments reported manually.  
Is there any possibility to customize what data is downloaded when performing this export? Can a manual export be generated by previously selecting which fields I want to download?  
You would need at least the creation date of the cards to be downloaded in order to calculate their average duration: Closing date - Creation date = Duration in days/hours.  
Is there any possibility that through Excel we can connect directly to the database of our boards, without having to do the monthly download?  
Wow in advance I know Excel well but I'm not an IT programmer.  
I await your comments. Thank you!!


Answers:
author: Robin Warren _Blue Cat Reports_
body: Hi Manel,

I don't belive any of the export options let you do that unless you want to start looking at using the API directly. But since you're not a programmer that probably isn't worth it, and even if you were it would likely be cheaer to just pay for a reporting tool :)

We wrote a guide to the exporting options from Trello here if you want to take a look <https://www.bluecatreports.com/trello-reporting/exporting-trello-data/>

But, I would recomend taking a look at reporting options like [Blue Cat Report](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat)

Thanks, and good luck!

Robin

comments: author: Manel
body: Thank you Robin!


Tags: ms-excel
Trello Data Center for Japnaese client
Asked by Hikaru_M:

My Japanese client is thinking of using Trello.

Which AWS phisical server would be used for firms in Japan?

I checked this page below but where is "AWS's EC2 data centers"?

[Trello Operations and Security \| Trello](https://trello.com/legal/security)


Answers:
author: Alex W
body: Hi [@Hikaru_M](/t5/user/viewprofilepage/user-id/4878710), as per the page you've linked:
> All user content is stored within US regions of AWS. Trello's production environment is hosted on an AWS EC2 platform. User content can also be found in Trello backups, stored in AWS EC2, S3, and Glacier.
Docker in Bitbucket pipeline
Asked by Satya Rajesh Ravipati:

Hi Team,

I need to build a Docker image and publish in AWS - Fargate service. ( Using CDK)

I need to do this bitbucket pipeline, I managed to do this locally as I have docker installed in my PC. But If I want to do this as part of pipeline, I am getting error

[100%] fail: Unable to execute 'docker' in order to build a container asset. Please install 'docker' and try again.

`means, that docker is command is not available. This makes sense and I have also read having a docker image inside another docker image is not a good practice.`

`Kindly suggest how to get this issue resolved.`


Answers:
author: Satya Rajesh Ravipati
body: I am not running docker image but just building it. So any help on installing docker is helpful. Thanks


Tags: bitbucket-cloud

cloud
Bitbucket cloud smart mirroring to multiple mirrors On-Premise
Asked by Mani:

Can we mirror from Bitbucket cloud to multiple mirrors residing on on-premise Bitbucket datacenter using smart mirroring? example from Bitbucket cloud to Prod and DR instances residing in inhouse DC


Answers:
author: Theodora Boudale
body: Hi [@Mani](/t5/user/viewprofilepage/user-id/4298296) and welcome to the community.

Yes, you should be able to set up multiple mirrors to different Bitbucket Server or Data Center instances.

Please feel free to let me know if you have any other questions!

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Build not failing when npm returns a non zero exit code
Asked by aaronjaden:

As per screenshot, I have a build step that is not reporting a failure even though my build script is failing. The output even says that '/bin/sh -c npm run tsc' returned a non-zero exit code. The reason for the failure was my package.json was missing and therefore the script could not be found.

This is a problem as I need to know that my build failed.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/133778iEEA244C80ABCD3AA/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Theodora Boudale
body: Hi [@aaronjaden](/t5/user/viewprofilepage/user-id/2996829) ,

I would suggest opening a ticket with the support team for this issue. It is difficult to say why this is happening without examining the full Pipelines log and possibly extra logs from our side.

If there is a support ticket open, the engineer working on your case will be able to access the repo and logs and assist in troubleshooting this.

You can open a support ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with" select "Technical issues and bugs" and then Bitbucket Cloud as product.

Please make sure to include the URL of a build with this issue, in the "Give us more details" field. The support ticket will be visible only to you and Atlassian staff.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-pipelines

bitbucket-cloud

cloud