youngmon/atlassian-qna huggingface dataset:
Is the Confluence/Atlassian suite of tools used by non software development teams?
Asked by Jeff Millett:

Is the Confluence/Atlassian suite of tools appropriate for an Architecture Firm ( as in physical buildings) either as the firm's "Intranet" replacement or for building design teams? Much of Atlassian's documentation seems to be geared to software development teams. Can anyone point me to any non software teams who are successfully using Atlassian's suite of tools.


Answers:
author: Benjamin Wirtz
body: Yes, Atlassian tools are used across many industries and teams. In fact, we have heard about other architecture firms using JIRA (and Confluence) to track the work items on their projects.

Although our website is currently mostly aimed at software teams, Confluence is a tool to capture information and collaborate that can be used by any team. JIRA is a workflow engine that can help any kind of team organise their work.

We are looking into how we can make JIRA better for non software development teams, so I would love to hear about your experience.


author: Jakob Jordan
body: I am wondering it its possible using Atlassian products as **hotel management and booking software**. Basically there are a lot of similarities in terms of workflow, team evaluation, issue tracking, etc...

But how is the approach of customizing and combining the right Atlassian products and extensions for e.g. booking, customer check-in /-out, room contingent, price management, crm, etc...?

Maybe its a stupid idea, but i would love to hear your feedback...  

Jakob


author: Radu Dumitriu
body: We have a client, an insurance company and they customized the JIRA to treat some claims with it; we had to integrate it with their main system :). Jira is used to gather primary data and to support the workflow between client, insurer and car services providers.

Quite a complex system, lots of SOAP calls, but their ability to change / adapt the process very fast, and their ability to keep the client informed on the claim progress (e-mail, sms), made them gain 20% on their customer base in one year (which is huge!).

So, yes, it came as a surprise for me too ...

comments: author: Radu Dumitriu
body: Edit: Sometimes I believe that we should do from that project a case ... but I think there are legal issues around it of some sort ....


author: Amy Biasella
body: My organization (genome sequencing lab) is using JIRA as a project tracker for various in-lab processes as well as for software development. Two coworkers of mine actually gave a presentation on our use of JIRA at the 2012 Summit, viewable here: <http://summit.atlassian.com/archives/2012/jira-everywhere/robots-are-team-members-too>

Depending on how big your company is and what you plan to track on your intranet, I'd say confluence and JIRA might work for you.


Tags: atlassian-support
Upgrading from 3.5.7 to 4.2 issue
Asked by Rayone Moyer:

we upgraded our test server to 4.2. when we did that all our home space pages are out of wack. We have custom layouts for this that are global across all spaces so they are all out of wack. In 3.5.7 we customized the page layout in admin. So wondering if its reading the code different in 4.2? The programmer who did it is no longer with the company so we are trying to figure out how to fix it. we have panels and columns in each space and they are all shifted to the left. we have a right side bar that is not showing up at all. Is there a way to fix this? I can copy in some of the code if that will help someone answer this. I am not an expert coder but have been working with confluence for the last serveral years so can hopefully answer any questions you might have to be able to help.

Thanks


Answers:
author: JamieA
body: If you're talking about the velocity templates, you should get the diffs with the version of confluence you had, reset them, then reapply them.

See these two links:

<https://confluence.atlassian.com/display/DOC/Upgrading+Customised+Site+and+Space+Layouts>

[https://answers.atlassian.com/questions/85673/customising-confluence-velocity-layouts-should-it-be-allowed](/questions/85673/customising-confluence-velocity-layouts-should-it-be-allowed)

comments: author: Rayone Moyer
body: thank you I will try these and see if that works.


author: Rayone Moyer
body: So I copied our layouts for the site layouts-main layout. then the contents layout - page layout. And set everything back to default , then create custom and copied them back in and now I have it worse. the right side bar went to the bottom and goes across the page.


author: JamieA
body: You don't copy them back in, you need to reapply the diffs from the original. Will be a lot of work but personally I think this is safer to do with javascript in a plugin, that's how I'm making changes like this going forward.


author: Rayone Moyer
body: ![](https://answers.atlassian.com/upfiles/production_3.5_look.jpg)![](https://answers.atlassian.com/upfiles/Confluence_space_on_test.jpg)We are using one theme across all spaces. I am attaching a sceen shot of what it looks like versus what it should look like. we have a custom page layout for all spaces


author: CharlesH
body: It might be helpful to know if your spaces were using 1 particular space theme. Is the missing right side bar part of the Documentation theme, or some custom element in the page?

comments: author: Rayone Moyer
body: The right side bar is part of the custome elements we added into the layout.
Changing Confluence cli-port
Asked by Andriy Levanidov:

We have multiple instance of confluence running on one server (dev environment). Is it possible to specify it's own cli-port for each instance?

Thank you   


Answers:
author: Andriy Levanidov
body: solved


author: Andriy Levanidov
body: Hi Bruna,Thank you for your reply. Is the cli-port the same as server port? I thought they are different things. Deafult cli-port is 4330


author: Bruna Griebeler
body: Hello Andriy  

Yes, you can set different ports for all your confluences.  
To do that, you must change your \<Confluence-Install\>/conf/server.xml  

\<Server port="**8000** " shutdown="SHUTDOWN" debug="0"\>  
\<Service name="Tomcat-Standalone"\>  
\<Connector className="org.apache.coyote.tomcat4.CoyoteConnector" port="**8080** " minProcessors="5" maxProcessors="75"  
enableLookups="true" redirectPort="8443" acceptCount="10" debug="0" connectionTimeout="20000" useURIValidationHack="false"/\>  
...  

To do that you just have to change the **Server Port** and the **Connector Port** on each of your Cofluence instances.  
[Check out this document to get into the details!](https://confluence.atlassian.com/display/CONF34/Change+listen+port+for+Confluence+Standalone)  

Hope it helps!!  

Cheers!


Tags: confluence-administration
Can't add members to group
Asked by Jay Kershner:

I created a new group, but when I try to add new member, I'm able to find them and select them and then click add, I get message "no user found"

Any idea why?


Answers:
author: AlysonA
body: Hello,

Does that happens to both internal and AD groups (assuming that you have AD in place)?

There isn't enough information to pinpoint the root cause here, if you're only getting a "No User Found" message, your atlassian-confluence.log (\<confluence-home\>/logs) might be logging something relevant.
Restricting group's access to only one space
Asked by Jay Kershner:

I want to only show allow one group (let's call it Group A) access to view only one space (let's call it Space 1), and not be able view any other spaces.

I can't seem to find a way to do this. Is there a way to do this?


Answers:
author: AlysonA
body: You can simply create a new group and provide permissions only to one space, that should do the trick. Just be sure that members of this group are not member of other groups that have access to other spaces.

Cheers!


author: Nic Brough -Adaptavist-
body: Yes. Bascially the same as [https://answers.atlassian.com/questions/95569/how-do-i-create-a-read-only-user-in-confluence-aod](/questions/95569/how-do-i-create-a-read-only-user-in-confluence-aod)
Error rendering pages: Error rendering template for decorator root after upgrade
Asked by Chris Debo:

We are upgrading from v2.60 to v4.1.9. After the upgrade some (not all pages) do not render and throw the Error rendering template for decorator root message. We have done what's listed in the support knowledgebase but can't seem to get to a resolution.


Answers:
author: JohnA
body: Hi Chris,

From the sound of this issue it is either a plugin that hasn't been updated or a decorator that is malfunctioning in your instance, so please check that your plugins are all upto date and try removing any decorators, (Confluence Admin \> Layouts), to see whether this resolves the problem. If the problem persists after this, please open a ticket with [Support](https://support.atlassian.com/) so that we can investigate the problem further for you.

All the best,  
John

comments: author: Chris Debo
body: Thank you. It was an issue with an old (deprecated) layout...we were upgrading from a much older version. Appreciate the help.

Chris
Problem with missing data (generated from JIRA Macro) not showing up in PDF exports from Confluence
Asked by Tim B.:

Select columns in table entries generated from JIRA Macro do not show up in .pdf export from Confluence 4.1.7. All column entries show up perfectly on the Confluence page but several columns are void of data when viewed on the exported .pdf file.


Answers:
author: CharlesH
body: If you configure the macro to be static does that help with the PDF export? We're using the Scroll Wiki PDF Exporter, which needs the Jira macro to be in static mode in order for it's data to be exported succesfully. I think this constraint is reasonable, as the dynamic mode relies on Javascript which of course won't export well to PDF.


author: Tim B.
body: This has been a back burner issue over the recent past but fortunately I gave it another look and found the problem. As it turns out the upgrade does not appear to have had any relevance to the issue. The fix was accomplished by editing the link information on the wiki page.

I found through experimentation that it is important to reference the column information (as it relates to the linked data from JIRA) in lower case (Example:type, key, summary, etc..). I found while revieiwing the link data that some of the column information was identified in upper case while other columns were identified in lower case. The lower and upper case column data was displayed equally in the wiki display however when one attempted to export the data into a .pdf file the upper case column data was missing. When I edited the column data to make it all lower case I found that all the data now shows up on both the wiki and the .pdf file.


author: Richard Brosnahan
body: I configure the macro to be static, and see the same results. Your suggestion is a good one, tho. Thanks.


author: Richard Brosnahan
body: I have entered a support ticket for this long standing problem.

* [CSP-90230](https://support.atlassian.com/browse/CSP-90230)


author: CharlesH
body: Have you configured the jira issues macro to be "static" or "dynamic"? The dynamic option relies on Javascript, which of course won't export to PDF very well.

comments: author: Tim B.
body: The JIRA issues macro has been set to Dynamic both pre and post upgrade. Pre-upgrade all the content was viewable in the exported pdf, post-upgrade data in select columns is missing while some data is still viewable in the pdf. We ultimatelywant to have all the data visable as it was prior to our upgrade to the current Confluence version.


Tags: data

export

pdf
How do I create a read only user in confluence (aod)
Asked by Quan Nguyen:

As per title...how do I create a read-only user?

We want to use Confluence to provide doc for some of our staff but we do not want them to be able to edit.


Answers:
author: Nic Brough -Adaptavist-
body: You need to set up the space permissions to allow "someone who can log in" to see the space, but not do anything else. Then, for people who should be able to write to the space, add them separately with more rights.


author: Quan Nguyen
body: So space admin (as oppsed to global group admin) is the way to achieve this? I have a lot of spaces to deal with :(

comments: author: Nic Brough -Adaptavist-
body: Yes.

I can understand the starting point, but I don't like the way Atlassian default the privileges to "anyone who can log in". It's fine for open access stuff, but a large amount of the users of their software do have legitimate reasons to close some of the access, and the by the time they realise they need to do it, spaces and projects with copies of the default "open" access have proliferated, making it a bit of a nightmare to revise. You only need to deal with this once, but it's still a pain. (I had to do it for a 1000 project Jira once. That was "fun")

I am afraid you'll need to review every single space that might be using the "can log in" group to allow access (generally, that's confluence-users)


Tags: cloud

confluence-cloud
Scroll tablelayout macro doesn't set table column width in confluence
Asked by Anfisa Mikulyanets:

Hello,

A standard Confluence table has auto adjusting column widths, i.e. the more text you have in a cell, the wider the column will get. It is neccesary to set required table column width without help of table-plus macro. We tried to use scroll table layout with width 50%,50%, but the column width was not changed. Could you please help with scroll tablelayout macro or perhaps there is another solution for setting a required table column width.


Answers:
author: Nils Bier _K15t_
body: Hi Lera1210,

did you try to define the table width as described here: <http://docs.k15t.com/display/OFCE/Defining+Table+Column+Widths> ?  
Maybe your maximum available table width is **smaller than 500 pixel** and therefore all columns are re-sized in the same ratio to match the constraint.

Cheers, Nils
Why does not my Confluence RSS-Feed macro show content?
Asked by Stefan Eike:

Hi,

I'm aggregating an Atom-Feed using the RSS-macro. Everything is whitelisted, so good so far. The pages are aggregated fine, but not the content, just the titles.

If I grab the feed with Outlook, the content is displayed correctly. Switching the "Show Item Titles Only" option has no effect. What's my mistake?


Answers:
author: Rodrigo Girardi Adami
body: Hi Stefan,

Honestly I didn't see this behavior before. Do other rss feed works with Confluence rss macro?

If the issue persists it could mean there is a problem with the macro and I would advise to open a support ticket so we can investigate. I'll leave this answer open so others can help here too.

Regards,

Rodrigo

comments: author: Stefan Eike
body: Hi Rodrigo,

I try to use a Redmine RSS feed. If you want to try, you can use the [Atom feed of the Redmine demo-system](http://demo.redmine.org/news).

My whitelist pattern is:

```
*.redmine.org*
```

Ah, I just have tried [this BBC feed](http://feeds.bbci.co.uk/news/science_and_environment/rss.xml) with this pattern:

```
*.bbci.co.uk*
```

This feed works correctly. Is it a problem of the Redmine feed or the RSS macro?


Tags: macro

rss
How do I select a theme for my space in the OnDemand environment?
Asked by Derek Lamport:

I've looked thru the administration options but I don't see where to set the theme for a space.


Answers:
author: Bob Swift (personal)
body: 1. Go to a page in the space
2. Browse -\> Space admin -\> themes

comments: author: Derek Lamport
body: Thanks a lot Bob!


Tags: cloud

confluence-cloud
Cannot start Macrobrowser after a hard plugin installation break-off.
Asked by Markus Balmer:

Hello,

yesterday i tried to install adaptavists PLM-Plugin. First it didn\`t do anything and then i made a hard break-off. Today i\`ve seen, that the Plugin is shown as installed. But now i cannot activate it.

And, non Macro-Plugin can be enabled or disabled. The Macrobrowser shows this error message:

"There has been an error loading the macro browser."

Is there a way to repair plugins or deinstall them off the plugin administration area?

Thank you in anticipation!


Answers:
author: AlysonA
body: Hello,

If you're able to access the Confluence Admin \> Plugins section, please try enabling safe mode as this will disable all user-installed plugins that are probably the root cause here.

Once you can confirm this is a third-party related issue, you can remove it via database (PluginData table) in case you're not able to remove it via Confluence interface.

Cheers,


author: Amalia
body: Please refer to the following documentation to remove malfunction plugin: <https://confluence.atlassian.com/display/DOC/Removing+Malfunctioning+Plugins>


Tags: confluence-app

macro-browser
pagetree macro works only for page with pagesid and not pages with name
Asked by anaelle chaperon:

the macro {pagetree} within a page or the sidebar, in all spaces theme (documentation and also global), does appear only if you are using the pageid in the url and not the page name.

example:https://confluence/test/pages/viewpage.action?pageId=55935044 -\> it works

same page but with page name: <https://confluence/test/display/testpagetree> -\> it doesn't work

no user-installed plugin (exception: back-up manager and plugin licensing manager plugin)


Answers:
author: SimonS
body: duplicate of [https://answers.atlassian.com/questions/95358/pagetree-macro-works-only-for-page-with-pagesid-and-not-pages-with-name](/questions/95358/pagetree-macro-works-only-for-page-with-pagesid-and-not-pages-with-name)
Confluence Documentations Show Up in Google Search
Asked by fcukinyahoo:

I am writing very detailed documentations, how-tos, about Linux Servers and I want those documentations to appear on the google search results. Do I have to do anything special for my documentation to show up on search results? Maybe "Tags" "Footer"???

What do you guys think?


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: You will have to enable anonymous access so that Google can crawl the pages. And ofcourse all the other SEO rules follows - like link to it from where ever you can etc.

comments: author: fcukinyahoo
body: Thank you I knew about the anonymous access so they can see what is going on. As for the SEO rules what else is there some of the esay tricks? I guess where ever i see nginx and reverse proxy stuff i post the confluence doc link there? And what else?


Tags: documentation

google

search
Connecting to WebDav on OSX - Cannot Connect
Asked by Juan R Bonfante:

http://\<name\>.atlassian.net/wiki/plugins/servlet/confluence/default

WHen I attempt to connect to our OnDemand WebDav instance from OSX(Mountain Lion), it asks me for credentials. I enter them, but I cannot seem to connect to the drive?

My domains accounts are linked to our google apps account. I've tried using the full email as well as the username for my account, but I cannot log in.

Help


Answers:
author: LucasA
body: Hi Juan,

Confluence OnDemand doesn't have the [Webdav](https://confluence.atlassian.com/display/DOC/Configuring+a+WebDAV+client+for+Confluence) feature. If your instance also has JIRA, you can [connect into webdav](https://confluence.atlassian.com/display/AOD/Uploading+Data+via+WebDAV) using https://\<name\>.atlassian.net/webdav. Note that it uses HTTPS instead of HTTP.

Best regards,  
Lucas Timm

comments: author: Juan R Bonfante
body: The post is slightly misleading. Also WebDAV does appear in my admin and allows me to add/delete user ip's to block from having access to WebDAV... Also when I navigate over to http://\<name\>.atlassian.net/wiki/plugins/servlet/confluence/default with my browser, it shows me the folder structure.


Tags: cloud

confluence-cloud
Confluence mobile access broken for Android?
Asked by Daniel Urst?ger:

Hi guys,  

with version 4.3 of Confluence the built in mobile web access was introduced and actually this is a very welcome feature. Especially since it also shows the task list. Sadly the task list is not working on my Android devices. It shows up, but none of the buttons are clickable. Maybe something is wrong there?  

Thanks!  

Kind regards,  
Daniel


Answers:
author: William Zanchet [Atlassian]
body: Hi Daniel,  

Unfortunately Android is not a supported in Confluence 4.3.X yet, as you can see here: <https://confluence.atlassian.com/display/CONF43/Supported+Platforms>  

Just iPhone.  

Cheers,  

WZ

comments: author: Daniel Urst?ger
body: Thanks for pointing out :)


author: Joe Clark
body: If you'd like to register your interest in having the Confluence team add Android as a supported platform for Confluence mobile, you can register for an account on <https://jira.atlassian.com> and then vote on this issue: <https://jira.atlassian.com/browse/CONF-25529>
Can Confluence seats be sold to others?
Asked by Jeffrey Davidson:

We currently use Confluence internallly, and it works great for us. We're looking at offering an additional service to our clients for a fee that will allow a tool like Confluence to allow them to work collaberatively.

Can we just buy a normal or enterprise Confluence license, integrate the SSO with our existing SaaS tool, and sell this access to our clients? Or is this agains the software license terms?


Answers:
author: Giuliano C.
body: Jeffrey, after speak with a member of Atlassian Sales, I've discovered that unfortunately it couldn't be performed.

According to our end user agreement, users cannot do this. Please, refer to the following documentation:

<http://www.atlassian.com/end-user-agreement/>

Have an amazing Wednesday.

comments: author: Jeffrey Davidson
body: After reading this -

(b) End User may not resell or OEM the Product or otherwise charge Customers for use of the Product itself, but may charge End Users as part of an overall program that includes access to End User content or features as supported by the Product. Example: A paid support offering that includes, as a minor component, access to the support forum.

Does this mean we could potentially do this so long as we charge customers for other "substantial" services in addition to Confluence access?


Tags: licence
file:// type URL's work correctly in Internet Explorer but not in Firefox
Asked by Russell:

Clicking on a file:// type URL in Internet Explorer triggers the expected download, but in Firefox nothing happens at all.


Answers:
author: Russell
body: The answer is here: <https://confluence.atlassian.com/display/JIRA/Linking+to+local+file+under+Firefox>

(Firefox blocks local file access by default)
dynamictasklist: task list macros declared inside wiki-markup macros are not supported
Asked by Iain Whyte:

Here is a working tasklist macro example.

Here is a tasklist macro that failed to migrate.

BLOCK

\|\|Completed\|\|Priority\|\|Locked\|\|CreatedDate\|\|CompletedDate\|\|Assignee\|\|Name\|\|

\|F\|H\|F\|2007-09-03\| \| \|Determine if new interface / edit existing required (IT)\|

\|F\|H\|F\|2007-09-03\| \| \|Create Jira Item (IT)\|

\|F\|H\|F\|2007-09-03\| \| \|Source client account references from third party (IT)\|

\|F\|H\|F\|2007-09-03\| \| \|Commit and release changes to code (IT)\|

\|F\|H\|F\|2007-09-03\| \| \|Manual test trading (IT)\|

\|F\|H\|F\|2007-09-03\| \| \|Automate changes / Add to DEPENDS (IT)\|

{dynamictasklist} \>

If I replace the macro lines with the right one in the source editor, the tasklist macro works fine.

I have tried re-migrating the pages in Admin tools, but they won't migrate.

I have many hundreds of pages with tasks lists, and there are two many to fix by hand.

The message shown on the broken task lists is:

dynamictasklist: task list macros declared inside wiki-markup macros are not supported


Answers:
author: Rodrigo Girardi Adami
body: Hi!

It seems that this is actually a bug: <https://jira.atlassian.com/browse/CONF-26866>

I believe this is the problem and we can try the workaround in the bug report.

I hope that helps!

Regards,

Rodrigo