youngmon/atlassian-qna huggingface dataset:
Cannot import space because space with the key already exists
Asked by Dev Development:

I exported a zip from from our old cloud to import the space to our new cloud environment. I received an error " A space with the key CDA already exists".

![screen1.jpg](/t5/image/serverpage/image-id/298400i5341CC1C96CC89BD/image-size/large?v=v2&px=999 "screen1.jpg")

1. Why is my main site stating that the space exists even though I can't see it and can't delete it?

![image.png](/t5/image/serverpage/image-id/298403iDAF71C8D0EA89C30/image-size/large?v=v2&px=999 "image.png")

2. Can you please add a bug to the bug tracker cloud confluence?

Confluence Free comes with Community Support. There is currently no option to upgrade to a paid plan to get customer support.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/298404iAE2F1F0EA1215C68/image-size/large?v=v2&px=999 "image.png")

Thanks,

Dev


Answers:
author: Jack Brickey
body: hi [@Dev Development](/t5/user/viewprofilepage/user-id/5394949) , Can you try to rename your space prior to import?

comments: author: Dev Development
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) hi. Do you mean rename the space from our old cloud before exporting? I didn't find such an opportunity.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/298463iB16131C7C2B9E887/image-size/large?v=v2&px=999 "image.png")


author: Nic Brough -Adaptavist-
body: I'm afraid you cannot change the key of a space on Cloud, so you can not import a space with the same key into another Cloud system.

There are two workarounds, but one is rather risky and may not work properly, depending on the content of the space.

The risky one - export the space, then decompress the zip file so that you end up with a number of files. Open each .XML file that is not an attachment in a text editor, and use search and replace to change the key used in the space. (In your case, replace CDA with the key you want to use like CDANEW). Take care not to replace any word that might contain the key anywhere that it is not being used as the space key. Zip the files back up into a new export package and import it.

The safe one - create a new space in the source Confluence, with the new key that you want to use in the target (a new unused key of course), and move all the pages from the old space into it. Export the new space and import it.

comments: author: Jack Brickey
body: Well, how sad! I just assumed renaming was a thing. I guess I never tried that. I like the safe approach. I do wonder the cause of the issue. Does the old key remain post trashing? I was thinking emptying the trash cleared all remnants.


author: Nic Brough -Adaptavist-
body: It's ony been a few of years since we got "change project key" in Jira, it's not been done in Confluence yet.

I'm not sure about Confluence trash, deleting a space and emptying the trash might free up the key. (It does not in Jira - it retains the key so that it can still show a full history of issue moves)


Tags: cloud

confluence-cloud
Using a Confluence page as an email template that sends to specific email address when submitted?
Asked by Allan Sansom:

Hello.  

I was wondering if it would be possible to use a confluence cloud page as an email template. The user would fill in the required information and then when a submit button is pressed the information from the fields would be emailed to a specific email address.  

If anyone else has any other options I could use that is integrated with Atlassian products then please share them.  

Thanks

Allan


Answers:
author: Craig Nodwell
body: Hi [@Allan Sansom](/t5/user/viewprofilepage/user-id/5394934) welcome to the community. This is not an out of the box functionality. You could look into the Market Place for an add-on that may help with this. I'd suggest looking for a forms app.


author: Konstantin _DSR Corporation_
body: Hey there,  

You can use Iota Copy plugin for your case: <https://marketplace.atlassian.com/1234910>  

You will need to:

1. Create a page template, which will contain the form, which you want users to fill.

2. Add Iota Copy to the page template and configure the plugin to open email client and prefill the email addresses, where the form should be sent.

For the user the flow will be the following:

1. Create page using the template described above.

2. Fill the form.

3. Click Iota Copy button and send the email :)


author: Alex Medved _ConfiForms_
body: Hi [@Allan Sansom](/t5/user/viewprofilepage/user-id/5394934)

[ConfiForms](https://marketplace.atlassian.com/apps/1211860/confiforms-data-forms-workflows-for-confluence?hosting=cloud&tab=overview) certainly [could help with that](https://wiki.vertuna.com/display/FORMS/How+to+create+a+form+to+send+emails)... probably other forms apps as well, as [@Craig Nodwell](/t5/user/viewprofilepage/user-id/3973516) has mentioned...

Alex


Tags: cloud

confluence-cloud
Linking option Page content option in draw.io does not work.
Asked by sagar khatal:

I want to insert a tree diagram on a confluence page and I want to link a paragraph to the diagram on the same page. I linked the paragraph using page content option in Link in draw.io diagram but after linking the link doesn't really work.


Answers:
author: Craig Nodwell
body: Hi [@sagar khatal](/t5/user/viewprofilepage/user-id/5078326) what do you mean by the link doesn't really work?


author: Marija Radovic
body: Hi,

Please submit all the details to <https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49>

including your drawio SEN, print screens and the environment (browser, drawio and Confluence versions).

Thanks,

Marija


Tags: server
How can I view a table that's too wide for my screen?
Asked by Robert Lauriston:

I frequently need to read a table that's too wide for my screen. It's impractical to use the scroll bar at the bottom since that requires constant scrolling up and down. I can't reformat the table.

If I zoom out the browser, the margins just get wider. Refreshing does not make the table go full width. Personally I'd call that a bug.

I'm using Firefox on Mac.


Answers:
author: Jack Brickey
body: Does side scrolling not work? I thought it did with my track pad.

comments: author: Verena Themsen
body: He wrote that it is impractical to use that, since he always first has to scroll down to reach the horizontal bar, then has to scroll up again to get the information, then scroll down again to move back to the first part of the table, then scroll up again ... etc. I saw that also (Firefox on Windows), but could change my table so that it fits (although it is very ugly how the text is chopped into small pieces to fit the window, but it is either that or scroll down, scroll right, scroll up, scroll down, scroll left, scroll up ...).


author: Jack Brickey
body: Sorry I was unclear. I was referring to using side scrolling available on some mice and the apple trackpad. With side scrolling you wouldn't need to scroll down to access the scroll bar. Assuming it works of course. ?


Tags: cloud

confluence-cloud
I need an add on that allows the revision of pages or articles when they must be published or edited
Asked by Sofia Grunspan:

I've been asked to find an add on for Confluence Cloud that allows pages or articles been revised to be approved when they must be published or when they must be edited.

Can you recomend me any?

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: Hi Sofia,

I first had this question many years ago, before Cloud, and the only option we had at the time was Comala Workflows. It had a bit of a learning curve, but it worked really well when your admins got the hang of it (and the support was excellent)

Now, on Cloud, I would recommend a look at

* [Comala publishing](https://marketplace.atlassian.com/apps/143/comala-publishing?hosting=cloud&tab=overview)
* Most of the other [Comala apps](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=comala) (they're more about documents, but may fit your needs better)
* [K15t's stuff](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=scroll) - you may find they suit you too, but most of them can work well alongside Comala, so you might find a range of Comala + K15t really powerful!

You might also find other apps in the marketplace useful, but your question was focused on publishing, and those two sets of products are the ones I've used in the past.


Tags: cloud

confluence-cloud
Users auto deactivated on creation and unable to verify domain
Asked by Katherine Todd:

Hi All,

New to jira administration, on a free plan. I had 8 users all of which had access for 2 weeks before being automatically deactivated with no way to re-activate. I attempted to verify the domain thinking this might have something to do with it but get the message 'We're unable to add this domain. Someone already claimed the domain's accounts. Unclaim the domain's accounts to add this domain.' We have definitely not used Jira before as a organisation.

Any suggestions?

Thanks


Answers:
author: Nikola Perisic
body: Hello [@Katherine Todd](/t5/user/viewprofilepage/user-id/5388700) , this change would be possible to audit if you have the audit log option enabled. It is strange that the accounts got deactivated like that. I would suggest to contact the Atlassian support.

BR,

Nikola


Tags: cloud

confluence-cloud
Functionality after cancellation of 30 day premium version
Asked by StanV:

Hello,

would anyone know what will happen with my testing Confluence space when I requested cancellation of 30 day Premium version?

Is plan automatically downgraded from Premium to Free version, or the whole account is closed?

Many thanks


Answers:
author: Andy Gladstone
body: [@StanV](/t5/user/viewprofilepage/user-id/5394517) welcome to the Atlassian Community. Please see this article regarding data retention and access to paid plans after cancellation of subscription.

The short story is that the data and site will be available for 60 days after cancellation should you choose to reinstate it. All sandboxes created will immediately be deleted though. If you'd like to transistion the plan from Premium-\>Free

<https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/>

An alternative is to downgrade you plan from Premium to Free by following these steps:

If you have more than 10 users, you won't be able to switch to our Free plan. This is because our Free plan is limited to a maximum of 10 users per site. Therefore, you'll need to remove any additional users before you can downgrade.

Removing Confluence users {#toc-hId--408662699}
-----------------------------------------------

To remove users from your Confluence site:

1. Go to [admin.atlassian.com](http://admin.atlassian.com/).

2. On the Overview page, select **More actions (...)**next to Confluence.

3. From the dropdown menu, select **Manage users**.

4. Locate the user you wish to remove and select **More actions (...)**next to their name.

5. From the dropdown menu, select **Suspend**. This action removes the user from your site.

Repeat until you have 10 or fewer users.

To downgrade and change your plan selection:

1. Go to [admin.atlassian.com](http://admin.atlassian.com/) and select the **billing** tab.

2. Under **Products and Apps** , look for Confluence and select **Manage.**

3. Under **Active Subscriptions**, find your Confluence Premium subscription.

4. Select **Change** and pick **Free**.

5. Lastly, you'll need to acknowledge the terms and conditions before you select **Confirm plan change** to save your changes.


Tags: cloud

confluence-cloud
Excel Sheet on Confluence Cloud Page
Asked by Rachel Mummolo:

How do you edit an Excel Sheet on a Confluence Cloud Page? Is there an option to Edit for the attachment?


Answers:
author: Stiltsoft support
body: Hi [@Rachel Mummolo](/t5/user/viewprofilepage/user-id/5394658) ,

You can also look into our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app.

Its [Table Spreadsheet](https://docs.stiltsoft.com/tfac/cloud/how-to-use-table-spreadsheet-macro-83100938.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro allows you to import existing .xlsx file into Confluence or insert a blank spreadsheet, then you'll be able to edit it in the page view and page edit mode.

All the main Excel-like features are supported (cell formulas, conditional formatting, pivot tables, charts, etc.).


author: Dan Breyen
body: Hi [@Rachel Mummolo](/t5/user/viewprofilepage/user-id/5394658) welcome to the community. At this time there isn't a Native way to edit an Excel spreadsheet inside of Confluence. There may be a third party app that allows this, but I'm not aware of one.

comments: author: Rachel Mummolo
body: Thank you!


author: Oki__PolarisOffice_
body: [@Rachel Mummolo](/t5/user/viewprofilepage/user-id/5394658)

If you need to add an exel file and edit it in a Confluence page, Polaris spreadsheet can be a good option.

Our app, Polaris spreadsheet allows you to embed an existing excel files in a confluence page and directly edit it.  
It offers full editing capabilities for excel files and provides an advanced view mode that allows you to use filters, scroll, and find. Please check the details.  
A month's free trial is available now!

[Atlassian Marketplace](https://marketplace.atlassian.com/apps/1223556/polaris-spreadsheet-for-confluence?hosting=cloud&tab=overview)


Tags: cloud

filter

table
RACI Confluence Site Administrator and Space Administrators
Asked by Darrell Willner:

Is there a published and perhaps interactive RACI for Confluence Site Admins and Space Admins?

What Documentation(s) PDF - manuals are available?


Answers:
author: Ivan Lima
body: Hi Darrell, while it's possible to use the RACI model for assigning responsibilities, it might not be the best fit in this case. The reason is that the RACI model's scope of responsibilities is generally aligned with administration responsibilities for a specific site or space. On the other hand, it's essential to follow your organization's governance and responsibility model, which is based on the administration boundaries of each role/permission. I recommend checking out <https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/> for an in-depth understanding of various permission levels.


Tags: cloud

confluence-cloud
Atlassian confluence error " Your confluence instance is already completely setup. "
Asked by Damien FURIET:

Hi support Team

My confluence server has been running for years, but today, when restart it a message "Your confluence instance is already completely setup. " appaear and confluence won't start.

Could you can help me ?

Bye


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

What do the logs say the problem is?


Tags: confluence-server

server
Access to confluence.atlassian.com
Asked by Amina CHAYEB:

Hello community,

When reading some Jira Software documentation, I found the note in the screenshot

![Capture d'?cran 2023-12-26 150032.png](/t5/image/serverpage/image-id/298218iB860F72DAD9EDCC1/image-size/large?v=v2&px=999 "Capture d'?cran 2023-12-26 150032.png")

What does this mean?

Regards,

Amina


Answers:
author: Rik de Valk
body: Hi, have you noticed the light blue banner at the top of this Community site?

You'll find more information there.

But if you're not using any Server products from Atlassian, you don't have to worry about anything. Just always make sure that when you're looking up documentation, make sure you're looking at documtation for the right product line (Server / Data Center / Cloud)

Happy holidays!


Tags: cloud

confluence-cloud
Hedding with bullet point
Asked by Oshadhi Vindhyani:

Hi all,

Plan: free

<br />

I'm creating a document for the user guide. I want to know how I should add a heading with bullet points. I use a table of contents with numbers but how can I add hedding with number bullet points?

1. table of content   
![Screenshot_1.png](/t5/image/serverpage/image-id/298312i389C61D77FA7588D/image-size/large?v=v2&px=999 "Screenshot_1.png")  

2. ![2j.png](/t5/image/serverpage/image-id/298313iD8D9CFD1C00E5BB6/image-size/large?v=v2&px=999 "2j.png")


Answers:
author: Barbara Szczesniak
body: [@Oshadhi Vindhyani](/t5/user/viewprofilepage/user-id/5369964) It looks like you want to use the following settings in your **Table of contents** macro:

* **Bullet style** = ++Mixed++
* Select the **Include section numbers** checkbox

![TOCMacroSettings.png](https://community.atlassian.com/t5/image/serverpage/image-id/298353i9C5DC03F3A8E15BB/image-dimensions/180x312?v=v2 "TOCMacroSettings.png")

comments: author: Oshadhi Vindhyani
body: Hi.. Thank you for this answer I did the same as you showed. But still, there are Numbers in the table of contents but not when it comes to the document.   
How can add the same numbers to the document heading?

![no numbers .jpg](https://community.atlassian.com/t5/image/serverpage/image-id/298379i0C6B37CC03643B48/image-size/large?v=v2&px=999 "no numbers .jpg")


author: Barbara Szczesniak
body: [@Oshadhi Vindhyani](/t5/user/viewprofilepage/user-id/5369964) You need to actually number your headings. Then, you may be able to clear the Include section numbers checkbox---experiment with this once you have the headings numbered.

As far as how to number the headings, you can start with this article (<https://community.atlassian.com/t5/App-Central/Numbered-Headings-in-Confluence-3-kinds-of-solutions/ba-p/2315914> ) or search the Questions area for answers posted to related questions.


author: Oshadhi Vindhyani
body: Thank you so much for this.


author: Stavros_Rougas_EasyApps
body: [@Oshadhi Vindhyani](/t5/user/viewprofilepage/user-id/5369964) a bullet point in front of numbering and not as a numbering option is not something we considered for our app [Numbered Headings by Easy Apps](https://marketplace.atlassian.com/apps/1232171/) (built in Forge).

I'm curious to know why you like this format. Intuitively is seems odds to start with a bullet, but I know you have a reason/logic and I bet you are not the only one.

Feel free to email me stavros@easyapps.app.


Tags: cloud

confluence-cloud
?On-page SEO
Asked by mdmusaruf hossain:

Can someone who is familiar with the whole SEO thing please tell me how search engines pick up keywords on a COnfluence page? Do they read words define in the excerpt macro?


Answers:
author: Becky Brooks - Visor for Jira
body: Hi [@mdmusaruf hossain](/t5/user/viewprofilepage/user-id/5393927) ,

Confluence is not very optimized for SEO and content therein isn't very discoverable by Google. There are solutions to help mitigate this, which you can find in this thread: <https://community.atlassian.com/t5/Confluence-questions/Confluence-Public-cloud-works-with-Google-SEO/qaq-p/1742054>

I hope that helps!

-- Becky @ Visor


Tags: bitbucket

unknown-hosting-type
Can not open diagrams
Asked by J?rg Abderhalden:

We can no longer open diagrams for viewing. Editing still is possible.

What we see in browser console the following errors and in the network tab that surface.css is blocked

![2023122715034921.png](/t5/image/serverpage/image-id/298217i6038AA63DE4500C5/image-size/large?v=v2&px=999 "2023122715034921.png")

Any ideas on how to get rid of the issue?


Answers:
author: David Benson _draw_io_
body: If you go to <https://clear.draw.io> what version do you see?

If you refresh what version then?

After second refresh is the problem still there?


Tags: cloud

confluence-cloud

draw.io
Showing all issuetypes with or without any child issues
Asked by Chacha20:

Hello all,

Ideal scenario is to be able to show all issuetypes for a project that **do not** have child tickets of any issuetype

Failing that, how can I show all issuetypes for a project that **do** have child tickets of any issuetype

Have researched on the forum and the suggested ways seem to be via a plug-in or perhaps to manually export the data to identify which issues have 'child' links.

Is there a way to do either of the scenarios in Jira Cloud please? Thank you


Answers:
author: Trudy Claspill
body: Hello [@Chacha20](/t5/user/viewprofilepage/user-id/5388970)

Issue type is a way of categorizing individual issues; i.e. Story, Bug, Task. Do you really want a list of issue types or do you mean that you want a list of Issues that do (or don't) have child issues?

It is not possible to get that information through an issue filter in the View All Issues page with only native Jira capabilities.

The app [GO!JQL: Essential JQL Functions](https://marketplace.atlassian.com/apps/1225063/go-jql-essential-jql-functions?hosting=cloud&tab=overview) has a [parentsOf()](https://almbase.atlassian.net/wiki/spaces/MDOC/pages/4321542145/Hierarchical+JQL+functions+Cloud#parentsOf()-) function that I think would enable you to get a list of the issues that have child issues.

[ScriptRunner Enhanced Search](https://marketplace.atlassian.com/apps/1221331/enhanced-search-jql-subqueries?hosting=cloud&tab=overview) also has a [parentsOf()](https://docs.adaptavist.com/sr4jc/latest/features/scriptrunner-enhanced-search/jql-functions#parentsof) function.


Tags: cloud

jira-cloud
I have Jira account but Im unable to access Jira link why?
Asked by PUTTA Sandeep:

Im unable to access jira link using my Atlassian account.

**sandeepputta695@gmail.com**   

I'm getting the following error. **sandeepputta695@gmail.com** doesn't have access to Jira on **abb-ep.atlassian.net** .


Answers:
author: YY Brother
body: Hi [@PUTTA Sandeep](/t5/user/viewprofilepage/user-id/5530679)

Welcome to our Community.

This message mentions: your Atlassian account needs to be added to this site **abb-ep.atlassian.net** by this site's user access admin or org admin.

Thanks,

YY?


author: Tushar Gohel
body: Hello [@PUTTA Sandeep](/t5/user/viewprofilepage/user-id/5530679) Welcome to the Atlassian Community.

Please contact your site-admin or organization admin to activate your account/grant the required permissions. If you are unaware of who your site admin is, it's better to raise a support ticket with Atlassian Support so that they can help you.

Thanks,

Tushar


Tags: atlassian-accounts

cloud

jira-cloud

not-applicable
Can I have a "Done" button on my dashboard
Asked by Lusine:

Hi everyone,

I want to add a "Done" button in one of my dashboard's filter in each row. So when I'm done with the task I won't need to open the task to mark is as done, but instead I can do that straight from the dashboard.

Please tell me a way how can I have that, if it is possible.


Answers:
author: Jack Brickey
body: It is not possible natively. I recommend using a saved filter for that. You could click on the link in the dashboard to take you to the filter view where you can then change the status in list view assuming you have the Status column displayed. If dashboard-like solution is more desirable then consider an addon solution from the Marketplace.

comments: author: Lusine
body: Thanks for your answer.


Tags: data-center

jira-data-center