youngmon/atlassian-qna huggingface dataset:
How to track all the changes in a field?
Asked by Paolo Pastorino:

Hi all,

I would need to track all the historical changes of a certain field.  
E.g. have a list of all the changes of a date field, starting from when the idea has been created, possibly even who changed it and when.

It will allow us to track how things have moved since the first discovery phase.

Thanks


Answers:
author: Yuliia_Borivets__SaaSJet_
body: Hi [@Paolo Pastorino](/t5/user/viewprofilepage/user-id/5028985)

You can get some data in the History section. It provides the info on who changed it and when, including custom fields. However, it doesn't provide history for all fields.

![jira project discovery field history.png](https://community.atlassian.com/t5/image/serverpage/image-id/310906iBD4156D9759CF68B/image-size/large?v=v2&px=999 "jira project discovery field history.png")

Does it show the info you need, or do you have something else in mind?

comments: author: Paolo Pastorino
body: I have a "Dev End Date" field and I would like to get an extract of the history changes of that field only for all the ideas in a project


author: Yuliia_Borivets__SaaSJet_
body: I'm not sure if there is some built-in option to fit your case. I can suggest trying [Issue History for Jira](https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_How-to-track-all-the-changes-in-a-field_20240308) app from my team. It records changes for custom fields. So, you can filter by the "Dev End Date" field or any other field and get changes.

Here is an example with "My field":

![Field history Jira Product Discovery.png](https://community.atlassian.com/t5/image/serverpage/image-id/310988i7A3C6D10E13F3DDA/image-size/large?v=v2&px=999 "Field history Jira Product Discovery.png")

There is a 30-day free trial, so you can check if it works for you.


author: Michal Vit
body: [@Paolo Pastorino](/t5/user/viewprofilepage/user-id/5028985) what exactly do you mean by "track"?

JPD keeps the history same / similar way as Jira - you have the history tab where you can see all the changes with who, what and when changed.

But as with Jira you will run into issues if you want to create filters and run reports based on this in Jira as this is not supported for custom fields.

comments: author: Paolo Pastorino
body: I have a "Dev End Date" field and I would like to get an extract of the history changes of that field only for all the ideas in a project. I cannot manage that with a filter (I can handle custom field somehow) as it takes a snapshot, not the historical data with all the changes
How Impact Score works in Jira Product Discovery ?
Asked by Santhosh Raj:

I'm not able to understand the formula how it works in Jira Product Discovery.  

Please help in calculation using numbers,

Not able to understand some term Normalize,  
Formula: Normalize ( Normalize ( Positive1 ) \* weightP1 + ... + Normalize ( PositiveX ) \* weightPX)  

Just give me calculation please,

For Example  
Updated the Impact Score fields  
Impact - 40  
Effort - 40  
Goal - 20

Now I have updated one Idea  
like  
Impact - 3/5,  
Effort - 1/5,  
Goal - 2/5 and each has a weightage of 1 ?  

What would be the impact Score ?  

Explain me in steps using this numbers and it will be useful ?  

[@John Funk](/t5/user/viewprofilepage/user-id/7148)   
[@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)


Answers:
author: Denis Paul
body: You cannot tell the score of a single item as this is a relative measurement compared to other ideas

see [this support article](https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/)
> **What is normalization?**   
> Normalization is an operation over the field values across all ideas:
>
> 0 is the lower value, or we use the lower one if there is a negative value.
>
> The highest field value is 100.
>
> All values are then plotted based on their relative value between those two.
>
> Example
>
> Idea 1 has rating 4/5 results in impact 100
>
> Idea 2 has rating 3/5 results in impact 75
>
> Idea 3 has rating 1/5 results in impact 25

And this will change as soon as you add another idea!

comments: author: Tanguy Crusson
body: Yep, that's how it works! This is a default field we included in the default project configuration, but you can create your own formula field, or change the configuration of this one, if you don't like how it works.

E.g. if you'd rather have an absolute number (vs a relative one) you can create a formula of type "write your own" (Fields \> Create a field \> Formula field). And there you can do things like Impact / Effort.


author: Santhosh Raj
body: I mean I was asking like a sample mathematical calculations example.  
So it would be very helpful for me and I'll try to make some new formula based on your ideas, Weightage like that.  

[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) [@Denis Paul](/t5/user/viewprofilepage/user-id/4612171)   

I want to know how it calculates and If i can have a manual, I will be working based on that.  

But thanks for the article [@Denis Paul](/t5/user/viewprofilepage/user-id/4612171)


author: Denis Paul
body: As far as I understand your question the formula could be

```
Impact + Goal
----------------? = Score
? ? Effort
```

So the score from your example is (3+2) / 1 = 5


author: John Funk
body: Hi Santhosh - sorry but I am I not user of Jira Product Discovery, so not sure how the calculations happen.

comments: author: Santhosh Raj
body: Sorry [@John Funk](/t5/user/viewprofilepage/user-id/7148) .  


Tags: cloud

impact

jira

jira-product-discovery

jira-service-management

jira-software-cloud
Discovery Project
Asked by Karina Paula-Freimane:

Hello, Right now I discover the "Discovery Projects" in Jira. I like it very much, but it need help to configure one essential metric here.

Given:   
I created many ideas with different fields, labels etc, one of my custom field is "Estimated hours". (used "number" format)  

What I want:  
I need to calculate a sum of estimated hours somehow. For now I could not find this thing. it should be smth like "Sum of the items in column", that Jira show for each column. Or new field, that will calculate sum of all estimated hour for ideas based on some filters.   

Any ideas how I could do this?


Answers:
author: Andy Lutz
body: Hi Karina!

JPD has this feature partially built-in. It's a bit hidden, and I think it can only Sum when the "Group by" field is set. However, it should get you a bit closer to what you're trying to do.

Here's the steps you can follow:

1. First, you need to make sure that the view is grouped by a particular field, or the option to Sum, Average, etc. won't show up.
2. Once the view is grouped, for any fields that are to the right of the "Summary" field, you can click into the empty gray box above the fields for a given group, and you'll see options to Count, Sum, etc. based on the field type:  
   ![Screenshot 2024-03-06 at 1.54.47?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310625i431DB82513966FDA/image-size/large?v=v2&px=999 "Screenshot 2024-03-06 at 1.54.47?PM.png")  
3. When that's done, you'll see an output for the field/group, based on your selection:  
   ![Screenshot 2024-03-06 at 1.57.50?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310626i111B72CBC31F094A/image-size/large?v=v2&px=999 "Screenshot 2024-03-06 at 1.57.50?PM.png")

Hopefully that helps!

Andy

comments: author: Tanguy Crusson
body: Thanks Andy!


author: Karina Paula-Freimane
body: Thanks!!!


Tags: cloud

jira

jira-cloud

jira-product-discovery
How to trigger checkbox field in automation rule
Asked by David:

I have an automation rule that when trigged, I want to set a custom checkbox field. I'm not having success getting this field to update. In chatting with Jira Support, they say a JPD checkbox field is handled differently than a checkbox field in other Jira projects.

Does anyone know how this might be done. I'll include a screenshot of this part of the rule  

![checkboxautomation.png](https://community.atlassian.com/t5/image/serverpage/image-id/310360i1C2B5D7804BAC4A4/image-size/large?v=v2&px=999 "checkboxautomation.png")


Answers:
author: Ka Silveira
body: Hey David, if I understand... it's here:

***to mark the checkbox:***   
{  
"fields": {  
"customfield_10159": 1  
}  
}

***to unmark the checkbox:***

{  
"fields": {  
"customfield_10159": null  
}  
}

comments: author: David
body: [@Ka Silveira](/t5/user/viewprofilepage/user-id/4664608) - Perfect. That did exactly what I needed it to do. Thanks


author: David
body: I was told by jira support that a value of 1 is checked and 0 is unchecked, but I still get the error below.

ID-12 (Specify a number for the custom field (below 100,000,000,000,000) (customfield_10159))

comments: author: Ka Silveira
body: try the block that I have sent, it's work to me and my checkbox custom field. :)


author: lila
body: [@Ka Silveira](/t5/user/viewprofilepage/user-id/4664608) it doesnt work for me. Do you have conditional before each block?  
ie if a field is empty\> edit issue field with block  
{  
"fields": {  
"customfield_10159": null  
}  
}  

if a field is not empty\> edit issue field with  
{  
"fields": {  
"customfield_10159": 1   
}  
}
Atlas-JPD: Start Date doesn't flow from Atlas to JPD
Asked by John McDonald:

This could be user error, but currently when we link an Atlas Project to a JPD Idea, the "Target Date" value from Atlas is being mapped to both the Start and Target dates in JPD. We want the Start Date in Atlas to map to the Start Date in JPD.  

Is this a bug, or do I have my configuration set up incorrectly?


Answers:
author: Tanguy Crusson
body: Yep we only sync the target date for now, but I believe [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) 's team is looking at enabling this for the start date too.

comments: author: Rohan Swami
body: Yes we're going to pick this one up soon!


Tags: atlas

start-date

timeline
Atlas-JPD: Start Date doesn't flow from Atlas to JPD
Asked by John McDonald:

This could be user error, but currently when we link an Atlas Project to a JPD Idea, the "Target Date" value from Atlas is being mapped to both the Start and Target dates in JPD. We want the Start Date in Atlas to map to the Start Date in JPD.  

Is this a bug, or do I have my configuration set up incorrectly?


Answers:
author: Rohan Swami
body: Hi [@John McDonald](/t5/user/viewprofilepage/user-id/5018829) we currently only support syncing the Target date from Atlas back to the JPD idea. I've recorded your request to also sync the Start date for our future prioritisation.

comments: author: Carlos Garcia Navarro
body: I'll let [@John McDonald](/t5/user/viewprofilepage/user-id/5018829) confirm, but I think that he's trying to sync the dates from Atlas to JPD, not the other way around. I'm experiencing the same issue, where the start and target dates in JPD are set to the the target date in JPD. It's not happening consistently though.


author: Carlos Garcia Navarro
body: Hi [@John McDonald](/t5/user/viewprofilepage/user-id/5018829) ,

I'm experiencing the same issue. [@Nicola Sun](/t5/user/viewprofilepage/user-id/5429203) mentioned in this post that date syncing is not supported today between JPD and Atlas, but that they're adding this to their backlog. I'm hoping it can be solved quickly since we rely on this to have accurate dates in both tools.

<https://community.atlassian.com/t5/Atlas-questions/Start-and-target-dates-are-not-synchronizing-correctly-between/qaq-p/2610802>

comments: author: Rohan Swami
body: hi [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232) this is a separate issue to what John is raising. The discrepancy between the 2 dates in your Community post is due to a bug where we are using different timezones in JPD and Atlas, we're working on a fix now!


Tags: atlas

startdate

timeline
Automatic tags on alerts sent to other teams
Asked by Joe Hakim:

Hello. I'm trying to figure out a way to automatically tag alerts that my team sends to another team. Instead of having to type the tag out every time our team clicks "Create alert", is there a way to set this up automatically? For example, any time we set the responder field to team b, can it apply a specific tag?


Answers:
author: John M
body: Hi [@Joe Hakim](/t5/user/viewprofilepage/user-id/5380960)

John from Opsgenie support here - I'm happy to assist here.

You can create a [policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/) that will check for the assigned team, and only add a specific tag if that team is present. Here is an example of what that would look like:

![2023-12-07_16-57-34.png](https://community.atlassian.com/t5/image/serverpage/image-id/295856i9D17E09AC9D2B223/image-size/large?v=v2&px=999 "2023-12-07_16-57-34.png")

Thanks,

-John


Tags: cloud
Rotate integration API key using the API
Asked by Robert Horvath:

We tried to use the integration API to rotate the key using "update" but the key was not rotated.

We need to rotate the API key programmatically and update all the initiators' configurations in the same time.

As we see on the web UI the following URL is used to do that

"webapi/v3/integrations/unified/\<integration id\>/regenerate-token?type=azure\&teamId=\<ownertiemid\>"

Unfortunately, we couldn't find any reference on how we could use the above URL from an application.

Could you please help how to use the rest API or the webapi to achieve or goal?


Answers:
author: Muhammad Zeeshan
body: Hey Robert,

It is not possible to refresh an integration's API Key via the REST API. We do have a Feature suggestion ticket for it that you may track and vote on via: <https://jira.atlassian.com/browse/OPSGENIE-1817>

The workaround to do so via the REST API would be to run the GET Integration API, use the data to create a New integration with all the same configuration and Delete the old integration.

Best regards,

comments: author: Brian Mitchell
body: Can you provide a link to the "GET Integration API" documentation?


author: Muhammad Zeeshan
body: Hey [@Brian Mitchell](/t5/user/viewprofilepage/user-id/5228549) ,

Here you go: <https://docs.opsgenie.com/docs/integration-api#get-integration> :)


author: Brian Mitchell
body: Thanks [@Muhammad Zeeshan](/t5/user/viewprofilepage/user-id/2797972) I guess I stumbled on the wrong topic and missed that the previous posts were Opsgenie specific but what we need to be able to do is rotate, or create new, revoke old API keys for the Attlassian admin for our account <https://admin.atlassian.com/> Settings-\>API keys which we use to access audit logs for FedRamp compliance. We need to rotate that key every 90 days and would like to be able to do so in an automated fashion. If you have any pointers they would be greatly appreciated.

Thanks!


author: marc -Collabello--Phase Locked-
body: It's also not possible to rotate the Atlassian API key by API.


author: Muhammad Zeeshan
body: [@Brian Mitchell](/t5/user/viewprofilepage/user-id/5228549) ,

Yes as you mentioned this is an Opsgenie specific thread, hence, your query regarding Atlassian APIs is out of my scope of support. However, you can forward it to my colleagues in this community: <https://community.atlassian.com/t5/Atlassian-Account/ct-p/account-identity> and they will be happy to help you out there.

BR,


author: Brian Mitchell
body: Thanks [@Muhammad Zeeshan](/t5/user/viewprofilepage/user-id/2797972) . I appreciate the response and the help!


author: Muhammad Zeeshan
body: You're most welcome! :)


Tags: cloud
Not receiving Opsgenie Alerts
Asked by inderpal Dodd:

Hi,  

We are not receiving any Opsgenie alert notifications recently. For example check this test alert

<https://financeit.app.opsgenie.com/alert/detail/2863a60c-8162-42cd-a2f7-b09664724b25-1701894091003/responders>

When I open the app on my mobile it shows there but not getting notified. Could you please check?


Answers:
author: John M
body: Hi [@inderpal Dodd](/t5/user/viewprofilepage/user-id/2067587),

John from Opsgenie support here - I'm happy to assist with this issue.

We can't access alerts unless consent if provided, which you would first need to [open a ticket](https://support.atlassian.com/contact/#/) or chat to do.

If the alert is sending the notifications but you're not getting push notifications on your mobile app, I would recommend checking the troubleshooting docs for iOS and Android.

<https://support.atlassian.com/opsgenie-ios/docs/troubleshooting-for-ios/>

<https://support.atlassian.com/opsgenie-android/docs/troubleshooting-for-android/>

Once you've gone through the troubleshooting steps, if it's still not working please open a support ticket and someone from our support team will be happy to assist you.

Thanks,

- John

comments: author: inderpal Dodd
body: Upon investigation we found that there were a lot of incidents in the open state. All the new alerts were being aggregated to the related open incidents and hence we weren't getting notified. After closing the incidents we can see alerts getting to the responder state.  
Does that make sense?


author: John M
body: [@inderpal Dodd](/t5/user/viewprofilepage/user-id/2067587) What you're describing is [incident rule auto-matching](https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/). If the alerts are aggregating under incidents, but you don't want them to, you may need to adjust your incident rules to be more specific or close your incidents sooner.


Tags: cloud
How to enable alert notifications for other responder teams despite alert being acknowledged
Asked by joseph kwan:

Hi Community,

We have a global policy that would modify an incoming alert and add another team as a responder depending on the priority level.

In this scenario, let's say an alert has Team A and Team B as responders. Both teams have their own escalation and notification policies.

Whenever a responder sees or acknowledges the alert, subsequent notifications are skipped. As seen in the activity log \>\>

"Rule\[New Alert\]\[Create\]\[Immediate Step\] -\> Skipped notifying. User has seen this alert."

Is there a way for Team B to continue receiving alert notifications and escalations, even if a responder from Team A has seen or acknowledged an alert? How do I configure this?

Thank you!


Answers:
author: John M
body: Hi [@joseph kwan](/t5/user/viewprofilepage/user-id/4742559) ,

Happy to assist.

When you see:

"Rule\[New Alert\]\[Create\]\[Immediate Step\] -\> Skipped notifying. User has seen this alert."

That will ONLY prevent notifications from going out to the user who viewed the alert.

However, when an alert is acknowledged it will stop all future notifications unless you are using the 'until closed' option on the escalations.

Therefore, if you want teams to be able to interact with alerts independently of each other, without affecting the notifications sent to other teams, you will need to have a separate alert generated for each team.

One option for this is to set up separate team-based integrations (rather than global) so that each team has a separate alert where they are the owner team of that alert.

It is important to note that a team MUST be the owner team of an alert for its team-based policies to be applied - and there can only be one owner team for each alert. So, two teams cannot both have their team-based policies run against the same alert, which is why you would need to have separate alerts for each team to achieve the workflow you described.


Tags: cloud
how to get verified??
Asked by V?t?zslav ?urek:

I signed for a 14 day trial, but cannot test voice and SMS on my phone because in the [settings page for this](https://ppftips.app.opsgenie.com/settings/user/notification)it says I am not verified.

I can't find a way how to get verified and I didn't get any email "Verify your identity"


Answers:
author: Alan Violada
body: Hey V?t?zslav, Alan from the Opsgenie Support team here.

Do you mean that your SMS/Voice contact options appear as "Unverified" in the notification tab?

If so, you should be able to click the circle icon with the arrow to "Send confirmation code", which will allow you to verify that number:

![VERIFYT.png](https://community.atlassian.com/t5/image/serverpage/image-id/295580iFB072288235D3352/image-dimensions/1684x157?v=v2 "VERIFYT.png")

After this is done, you should be able to use those contact methods.

Regards,

Alan


Tags: cloud
Opsgenie for Alert Slack App - /genie command not working
Asked by Nathan Aker:

Hi, I'm trying to use the /genie command in our Opsgenie for Alert Slack integration, but none of the commands work. No matter what /genie command (help, list, connect, etc) we run we get a message in Slack "Oops. Something went wrong. Maybe try that again?".

I've tried to run a '/genie connect' to connect my user, a '/genie list' to list open alerts, etc. None seem to work - they all generate the generic error message. This occurs whether in a direct chat or one of the channels we have setup for alerts.

We do have the slack integration setup in a few alerts channels and it works if we get an inbound alert from another system - we can see the alert from Opsgenie in the slack channel and interact with the options to close it, acknowledge, etc so that side of the integration is working.

What is not working is any interactions with the /genie command.

Anyone have any direction on what might be the issue or how to troubleshoot?


Answers:
author: Alan Violada
body: Hey Nathan, Alan from the Opsgenie Support team here.

While we can look further into this on a support ticket(Which I believe you have in progress already), one thing to check for starter is that the "**Execute Commands**" option is enabled for the integration, as per our documentation:

[Integrate Opsgenie with Slack](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/)
>
> "Execute Commands" Option {#toc-hId--409796746}
> -----------------------------------------------
>
> 1. "Execute Commands" option is used to determine the integration which executes the genie command.
>
> 2. The reason to do so is that Slack registers slash commands for the whole team, but more than one Opsgenie integration can be installed in Slack.
>
> 3. Only one Slack integration can have "Execute Commands" checked for a Slack team.
>
> 4. "Require Matching a User" option is determined by the same integration that has "Execute Commands" option selected as slash command will be associated with this integration.

Regards,

Alan


Tags: cloud
Opsgenie and Jira Integration Problems
Asked by Mohammed Eke:

I actually try to integrate Opsgenie with Jira and have some problems and I can?t find any solution.

I want to get a Notification on my Phone, when I get a Ticket in Jira with Priority 1 (Highest), so here my problems:

\* Even if I get a Ticket in Jira with Priority 1, it always translated into an Priorty 3 Opsgenie Alert, how can I change it, that I get a Priority 1 Opsgenie Alert, when the ticket in Jira is P1?

\* I don?t get any Notifications on my Phone. When I ack the Alert I sometimes get the Notification Mail (It?s not working always) and the Notification on my Phone doesn?t appear.

Thanks for help


Answers:
author: Brennan Kiely
body: Hi Mohammed,

This guide has steps on setting the priority in OG based on what's sent over from Jira: <https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304>

For the notification issue, I would suggest opening a support ticket at support.atlassian.com so we can investigate with specific examples.

-Brennan