youngmon/atlassian-qna huggingface dataset:
how do I import a csv file into an existing Jira Cloud project?
Asked by Kellie Mingus:

This newest version seems to force you to create a new project in Jira when importing the csv file. I want to import csv data into an existing Jira project. How is that done now?


Answers:
author: MOLNAR, TRINA
body: I discovered this as well. We need to have Atlassian keep that as I help people all the time add to an existing project.


author: Shikha Verma
body: Hey, [@Kellie Mingus](/t5/user/viewprofilepage/user-id/5236838) Try this:  
**Jira Settings \> System \> External System Import** and choose **CSV Import** . Upload CSV File. Select Existing Project. **Map Fields:** Map the CSV fields to the corresponding Jira fields, ensuring all mandatory fields are correctly matched. Complete Import.   
Make sure you have the necessary permissions and correctly map all required fields.

comments: author: Kellie Mingus
body: Thank you, Shikha. What you suggest above is how I've always done it. The screen has changed and does not give the same options as before. Selecting CSV Import at the bottom, now forces you to create a new project in Jira.

I just discovered that there is an option at the top of the screen in the "external System import" called 'switch to the old experience', which allowed me to do the import the way I always have \& how you suggest above. It's just a little misleading because it reads, "If you'd like to import data into Jira Service Management or Jira Product Discovery, 'switch to the old experience'." This doesn't really describe what I am doing, but it did work when I switched.

Thanks again for your quick response!


author: cwyse
body: Thank you for adding the solution [@Kellie Mingus](/t5/user/viewprofilepage/user-id/5236838) - wonder why this option isn't available in the new experience?


Tags: cloud

jira-cloud
CANNOT USE ADD-ONS Need to calculate Average time between 2 statuses
Asked by Rachel:

I need to figure out the average time it takes an issue to go from status A to status B. I cannot use a plug in or an add on.


Answers:
author: Shikha Verma
body: Welcome to the community [@Rachel](/t5/user/viewprofilepage/user-id/5540046)

Create a JQL Filter, then **Export to CSV (** Export the filtered issue list, including history fields, to a CSV file) and then Analyze in Excel/Google Sheets:   
Extract the dates when issues transitioned between Status A and B.  
Calculate the time differences for each issue.  

This will help you to calculate the average manually using spreadsheet.


author: Bill Sheboy
body: Hi [@Rachel](/t5/user/viewprofilepage/user-id/5540046) -- Welcome to the Atlassian Community!

With no marketplace addons, you could try the built-in control chart: <https://confluence.atlassian.com/jirasoftwareserver/control-chart-938845628.html>

There are known issues / limitations for that chart so read through the article to learn more about those.

Kind regards,  
Bill


Tags: data-center

jira-data-center
JQL needed to pull all issues changing status within a date range.
Asked by DeAnna Law:

Someone on my team is looking to create a JQL where:  
?Date range can be defined ( July 1 - XX)   
?Issues that fall under EPICS only   
?Where Issues move from OPEN to any other Status within said date range.   

She is currently only selecting from certain projects which is defined by: Project in ( ) , statement.   

Any help will be appreciated.


Answers:
author: Shikha Verma
body: Hi [@DeAnna Law](/t5/user/viewprofilepage/user-id/2475018), You can try this:  
Project in (ProjectA, ProjectB)   
AND "Epic Link" is not EMPTY   
AND status WAS "Open" DURING ("2023-07-01", "2023-XX-XX")  
AND updated \>= "2023-07-01" AND updated \<= "2023-XX-XX"   

OR  

project in (Project1, Project2, ...)   
AND "Epic Link" is not EMPTY   
AND status changed FROM "Open"   
AND updated \>= "2024-07-01" AND updated \<= "2024-XX-XX"  

<br />

comments: author: DeAnna Law
body: Thank you [@Shikha Verma](/t5/user/viewprofilepage/user-id/4990585) we did a manual compare and it looks like maybe we need a slight tweak to the JQL. Looks like maybe it is only pulling when the status is OPEN to another STATUS. However we are looking at tickets that move from any open status to another STATUS. So if a ticket is IN PROGRESS and moves or , IN TESTING and moves etc.


Tags: cloud

jira-cloud

jqlquerybuilder
Prevent a story from moving out of the sprint before it closes
Asked by bruce chalupsky:

Hello,

I have a user who is trying to hide that they didn't complete a story at the end of the sprint. In the hour before sprint review they will move all their stories into the next sprint that they didn't finish. If the team calls them out, they become hostile and defensive.

There are times when a team must move a story out and into the backlog, but the closer to the end of a sprint, as Mike Cohn says, it becomes "game-ey" to hide that a story did not close and deprive the team from learning how to plan better next time.

Is there a permission an admin could use to prevent a user from moving a story from one sprint to another, at least for an hour? (lol)

Thanks


Answers:
author: Josh Costella
body: Hi [@bruce chalupsky](/t5/user/viewprofilepage/user-id/3681368)

Regardless of when the ticket is moved out of the sprint, that will be visible in the Sprint Reports in the board as a change of scope.

If simply coaching the employee is not an option, you could consider restricting who has the ability to manage sprints as [@Shikha Verma](/t5/user/viewprofilepage/user-id/4990585) suggested. But now you are creating overhead and removing trust.

Ultimately, I never recommend adapting your tools to address bad behavior. This is a people \& process issue, not a tool one.


author: Shikha Verma
body: Hey [@bruce chalupsky](/t5/user/viewprofilepage/user-id/3681368) While there isn't a straightforward way to prevent a user from moving a story in the last hour of a sprint via permissions, you can use workflow controls, restricted sprint management, audit trails, and team agreements to manage this.


Tags: cloud

jira-cloud

prevent

sprint
What happens to open issues attached to an archived component ?
Asked by cassandra kline:

I have a component I want to archive, however the component still has open issues (tasks) attached to it that are still activity being worked. I want to be able to archive that specific component so it cant be used going forward, but I want to make sure the issues still say open and are workable. I couldn't find info that really explained what happens to the issues if the component is archived, and I don't wanna archive anything without knowing the results.


Answers:
author: Shreeja J
body: Hello [@cassandra kline](/t5/user/viewprofilepage/user-id/5573563)   

Thank you for reaching out Atlassian Support.  

If you archive a component in Jira, the component will no longer be selectable for new issues, but any existing issues associated with that component will remain open and fully workable. The archived component will still be visible in those issues, but it will not appear in the component dropdown for future issues.

If you need further assistance or have any other concerns, feel free to reach out.  

Thanks,  
Shreeja J

comments: author: Shreeja J
body: Hello [@cassandra kline](/t5/user/viewprofilepage/user-id/5573563)   

I wanted to check in to see if my previous reply was helpful or if there's anything else you need assistance with.  

Thanks,  
Shreeja J  


author: cassandra kline
body: Yes it was, thank you.


Tags: component

issue

jira-unknown-hosting-type

unknown-hosting-type
Automation Some Errors due to deleted issues
Asked by Christina Evans:

I have automation set to input start dates when an issue is pulled into "In Progress" status in the workflow. I have deleted several issues and now the automation works but continues to send me fail notices because it is looking for the deleted issues? How do I fix this?![Screenshot 2024-08-21 113936.png](/t5/image/serverpage/image-id/343040i676A02BA35D0F243/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 113936.png")![Screenshot 2024-08-21 120951.png](/t5/image/serverpage/image-id/343041iDCFB7A81EC52DA7F/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 120951.png")


Answers:
author: Mikael Sandberg
body: Based on the error message that you included in the screenshot above the issue is with the user that the rule is running as, not deleted issues. Have you made any changes to your permission scheme or change the user that the automation is running as? By default the permission scheme has the project role atlassian-addons-project-access assigned to all permissions, this is to apps have access to the project and can make changes to it. This also includes automation.

![Screenshot 2024-08-21 at 9.37.02?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343044i162B65CBD7E3A0FA/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 9.37.02?AM.png")


author: Ponnappan Ganapathiya
body: This might help

<https://community.atlassian.com/t5/Jira-questions/Automation-for-Jira-throwing-errors-when-Issue-Deleted/qaq-p/1700365>

Execute this rule immediately when the rule is triggered, instead of in the background


author: John Funk
body: Hi Christina,

I have not seen that error before. Have you removed the link in the trigger issue? The delete should have done that, but something might have dropped.

And you are sure that issue has been deleted? Can you see other issues on that same TAMPIT project?


Tags: cloud

jira-cloud
Get rid of helper text in comment box
Asked by Miguel Contreras:

Is there a way to turn this helper text off in the comment box?

![image_720.png](/t5/image/serverpage/image-id/343053i5F5B54CC66FE6CAD/image-size/large?v=v2&px=999 "image_720.png")


Answers:
author: Bill Sheboy
body: Hi [@Miguel Contreras](/t5/user/viewprofilepage/user-id/3543033) -- Welcome to the Atlassian Community!

I recall some other questions about this new experiment / feature, and the solution was to ask your Jira Site Admin to submit a ticket to the support team to turn this off: <https://support.atlassian.com/contact/#/>

I also checked and there are currently no suggestions in the public backlog to add a disable option for this feature.

Kind regards,  
Bill


Tags: cloud

jira-cloud
How to edit fields that are displayed in a story swimlane with subtasks
Asked by Jaret Van Zee:

I want to edit the fields shown here. I have the board configured to create swimlanes for a story that has at least one subtask.![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/343038iF69B7D4732203E01/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Varsha Joshi
body: Do you have a board created?


Tags: cloud

jira-cloud
Cant edit summary anymore
Asked by Machine Rob G:

A couple weeks ago, I and everyone who uses my board, can no longer freely edit the summary field. No idea why. I am admin of my board. I can freely edit any other summary in any other board by simply clicking on it. Not my board. No one can. No permissions were changed. no settings were changed. if I want to change the summary I have to just delete the entire ticket and remake it with the correct summary and thats just ridiculous. anyone have any idea why it's behaving like this on my board alone? any idea where I might find additional settings that could cause this that maybe someone else touched?


Answers:
author: Florian Bonniec
body: Hi [@Machine Rob G](/t5/user/viewprofilepage/user-id/5573595)

Someone my have remove summary from the edit screen.

Regards

comments: author: Machine Rob G
body: Where can i find the edit screen? we use JIRA but we dont have anyone here well versed in JIRA... we are all just winging it


author: Florian Bonniec
body: In the Project Settings \> Screen \> Select the screen for the type you have the issue on.

<https://www.youtube.com/watch?v=CVnoKD1hqSM>

Regards


author: Machine Rob G
body: my issue seems to be that even though I am admin, I still dont have the ability to edit. in the video there is a pencil icon with is where you click to make edits to the screens, but i do not have that pencil icon. I was able to track down who had that capability and got it sorted! thanks for getting me pointed in the right direction!


Tags: bug

cloud

glitch

jira-cloud

summary

support
How add a Widget in the portal?
Asked by V?ctor Hugo Ortega Tenorio:

How add a Widget in the portal?

where do I have to place the widget code?


Answers:
author: Josh Costella
body: Hi [@V?ctor Hugo Ortega Tenorio](/t5/user/viewprofilepage/user-id/4973510)

The widget feature is for embedding into another site, not within the JSM portal itself.

<https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/>


author: Rishabh Jhawar
body: **Hi [@V?ctor Hugo Ortega Tenorio](/t5/user/viewprofilepage/user-id/4973510) ,**

Welcome to the community!

The "Widget" will allow customers to get help on your website. You will not require to add "Widget" to the "Portal" as portal will anyways have capabilities to create tickets and search in the knowledge base.

Widget can be simply configured from the project settings, and after configuring, you will need to add a embed code to your website.

**Regards,**

**Rishabh**


Tags: cloud

jira-service-management

jira-service-management-cloud
How to be able to change the status of Backlog back to in progress in an IT service template
Asked by Brad Dyke:

So we now have backlog as a status option within our tickets within the new default IT service management template are are building but when it is place in to backlog status, I (as a core admin) don't have the permission rights to change it back in to active status like "In progress". Can't find the value to change to allow this to happen.


Answers:
author: David Friedrich
body: Hi [@Brad Dyke](/t5/user/viewprofilepage/user-id/5573494) ,

I'd love to help you out here, but I am not 100% sure I understand what you are trying to describe.  

Here's what I got from what you wrote: You edited the workflow and added a status "Backlog". Once transitioned here you can not transition the issue to any other status, right? Could you provide a screen of your workflow configuration?

When you say, you do not have the "permission" to change the status. Is Backlog your first status? Or is it not and the issue is "stuck" once you transitioned it to "Backlog"? In the latter case it is not a permission issue. You can check your project permissions for the "Transition Issue" permission to make sure.


Tags: cloud

jira-cloud

jira-software
Retroactively Filling in Resolution Date for Closed Tickets
Asked by Luis Chaves:

Hi everyone,  

We recently discovered that we forgot to include the Resolution field in our workflow, which resulted in the Resolution Date not being populated. This has caused issues with our reports, as they aren't displaying the data as expected.  

We've now corrected the workflow, but we need to retroactively populate the Resolution Date for the tickets that were already marked as Done/Closed. Is there a way to automatically set the Resolution Date to the date when the tickets were transitioned to Done/Closed?  

Any guidance or suggestions on how to achieve this would be greatly appreciated.  

Thanks in advance!


Answers:
author: Samuel Gatica
body: Hi [@Luis Chaves](/t5/user/viewprofilepage/user-id/5412832)

Regarding the update of the resolution date, currently, there are no functions available for this purpose.

There is a feature request suggesting to add this option on the "bulk edit" issues:

* [Add the Option to Change the Resolution Date in Bulk Edit](https://jira.atlassian.com/browse/JRACLOUD-44564)

You may consider utilizing the workaround outlined in the thread below by performing a CSV import:

* [Is there a way to change the "Resolution Date" in Jira?](https://community.atlassian.com/t5/Jira-questions/Is-there-a-way-to-change-the-quot-Resolution-Date-quot-in-Jira/qaq-p/385739)

Hope this helps!

Best regards

Sam


Tags: cloud

jira-cloud
Jira Automations: Reminders every X days (multiple X values)
Asked by Juan Nu?ez:

Hi everyone!

I'm having a bit of an issue trying to pinpoint specific tickets for reminders.

Scenario: User creates a ticket that requires approval. Approver does not approve timely, Jira automation should:

-IF block: Check if the issue is in "waiting for approval" status and not changed after 3 days.

-- If so, add comment saying "ticket pending approval for last 3 days".

-IF block: Check if the issue is in "waiting for approval" status and not changed after 6 days.

-- If so, add comment saying "ticket pending approval for last 6 days".

-IF block: Check if the issue is in "waiting for approval" status and not changed after 9 days.

-- If so, add comment saying "ticket was not approved" and transition to canceled.

My problem is that IF block 1 output is 57 issues, and block 2 and 3 also produce 57 issues.  

I'm looking for a way for the If block to be able to see the previous conditions and skip them, lets say if the issue is pending approval for 6 days (and the 3 day pending comment was made), add the 6th day comment but not duplicate the 3rd day comment.

Now, here comes the tricky part, I'm not able to do the above yet, and not sure what I'm MIssing.

My next test will be to:

- Add a custom field for each reminder (reminder 1, 2, etc)

- add condition to automations to check for values on those fields. So, if the 3 day comment was made, that automation also populated Reminder 1 field.

- now, day 6 reminder will check if REminder 1 field has values. If so, send 6 day reminder and populate Reminder 2 field.

and so on and so forth.

- finally, when those issues are transitioned, clear reminder fields so the count starts again.

---------

I checked online and so far no solutions but hope the above works.


Answers:
author: Mathew Lederman
body: [@Juan Nu?ez](/t5/user/viewprofilepage/user-id/5573464)

Personally, I send out daily reminders to approvers. Our IT Service Desk is in JSM and if a manager doesn't approve a request for access to a tool, that means somebody is sitting without access twiddling their thumbs. For us, daily reminders make sense.

For your case, I would recommend just having a single numeric custom field that works as a counter.

Create an automation that runs once/day.

* If Status = Waiting for Approval
  * If counter = 3
    * Send 3 day reminder
    * Increment the counter: Counter=Counter+1
  * Else If counter = 6
    * Send 6 day reminder
    * Increment the counter: Counter=Counter+1
  * Else If counter = 9
    * Add "Ticket was not approved" comment
    * Transition the issue to Canceled
    * Clear Counter
  * Else
    * Increment the counter: Counter=Counter+1


Tags: cloud

jira-service-management

jira-service-management-cloud
Issue Scoring
Asked by LG:

Hi,

We need help prioritizing our defects. Is there a feature to "score" issues? For example: compliance (1-10), customers impacted (1-10), financial impact (1-10) and then they would be totaled and we could sort by the highest? (it doesn't have to be 1-10 but i'm using that for an example)

(we do this in Aha for enhancement requests) but we keep our bugs in Jira so wanting to find a way to score and sort these in Jira.

Thanks!  
Leo


Answers:
author: Bill Sheboy
body: Hi [@LG](/t5/user/viewprofilepage/user-id/3190014)

You could calculate such a "score" using marketplace apps for calculated fields or with built-in features by creating Atlassian Automation rules.

If you want to try creating an automation rule, please refer to these documentation and example sources:

* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>
* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20\&sortKey=name\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)

Kind regards,  
Bill

comments: author: Matt Doar _Adaptavist_
body: One such app would be ScriptRunner for Jira Cloud (disclaimer: my employer)  
<https://docs.adaptavist.com/sr4jc/latest/features/scripted-fields>

And another approach would be creating a Forge app to calculate the value.

Having built a few of these customizations over the years I would caution that they may not be as useful as one might wish. You can find the outliers in a set of issues by sorting on the different fields, and any result will need a human decision anyway. It's really hard to come up with a set of attributes and formula that makes it easy to decide what to work on next


Tags: cloud

jira-cloud
Edit of Jira Workflow Scheme (copy) hangs on busy icon
Asked by David Hubbard:

I am trying to edit a workflow scheme.

I have copied the active one and am trying to edit it in "Inactive" section - however all I get is the spinning wheel icon.

Checking system status and no issue reported on Workflow Scheme editing.

Can anyone assist?


Answers:
author: David Hubbard
body: As per support suggestion - disabling extensions allowed the request to complete successfully


author: Lisa Forstberg
body: Hi [@David Hubbard](/t5/user/viewprofilepage/user-id/3938240) ,

Welcome to the community!

I tried the same in my Jira Cloud standard environment but I get no spinning wheel there when trying to edit an inactive Workflow scheme. Does it happen only for that configuration action or other configuration items as well?

If the problems persists I recommend you reaching out to [Atlassian support](https://support.atlassian.com/contact/#/)so they can check your site.

Best of luck

/Lisa

comments: author: David Hubbard
body: [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) - many thanks for checking that out. As you suggest I have raised a ticket with support.

Regards

David


Tags: cloud

jira-cloud

workflow-scheme
Summarizing points from specific types of children on parent
Asked by Derek Knudsen:

We use custom subtasks to gather front end and back end developer effort (story points) related to a parent ticket. I want to create automation so that when story points of these issues types are changed that the values are (re)summed in the corresponding field on the parent. So for example for my "FE Sub-task" child type, if a FE Sub-task is added to a Story and it's Story Points set then automation would update the field "FE Story Points" on the parent. This is straightforward to do for all subtasks with Smart Values - {{issue.subtasks.Story Points.sum}} - but I don't know how to do this for specific types of subtasks. Can you do it with Smart Values?


Answers:
author: Kalyan Sattaluri
body: Hello [@Derek Knudsen](/t5/user/viewprofilepage/user-id/5194585)

There are many ways to solve this. One way is to use lookupIssues.

After your trigger, do lookupIssues with

JQL = parent = {{issue.key}} and issuetype IN ("FE Sub-task" , "BE SubTask") for example.

Then you can get sum as {{lookupIssues.Story Points.sum}} which you can use to update your fields.

Another way is to use conditional logic in smart values to filter for your issue types of interest..

Both achieve the same result Hope it helps and if stuck, please share screenshot of the rule. Thanks!

comments: author: Derek Knudsen
body: [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306) this worked great! Thanks for the help!


Tags: cloud

jira-cloud