How can I enable read access to jira service management knowledge base?
Asked by Simon Sattes:

Hi there,

I'm on a free confluence plan which I want to use in jira service management (Standard). I linked the space already to the jira service management instance, but the default setting is that only confluence users have read access. And I cannot change this setting to "all logged in users". As seen in the screenshot it tells me to go to the project settings of confluence to change this - but as I'm on the free plan of confluence I cannot change it there obviously.

I also unlinked the space and linked it again, but I still have the same issue. How can I solve this?

![Bildschirmfoto 2024-04-24 um 16.56.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/320369iC94CC06AFC3CEC73/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-04-24 um 16.56.46.png")


Answers:
author: Chris C.
body: We're on the JSM Premium plan, with no separate Confluence licenses. I have Who can view "All logged in users" and Who can edit "Service Project Users".

Then on the portal all our users ("customers") can view the help documents in our KB.

comments: author: Simon Sattes
body: Yeah, that's how I also want it to be - but for some reason it's disabled.


author: Chris C.
body: If you click on the top-right cog \> Products \> Knowledge base permissions  
What do you have selected there?  

I have   
All logged-in users = Enabled  
Anyone = Disabled

Our site is setup to only allow access to accounts with our email domain, not sure if that matters for this purpose or not.


author: Simon Sattes
body: Ours, too - only specific domains are allowed. The Knowledge base permissions are also off (and disabled) here (I'm logged as Administrator):  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320771i37C3F59418708C59/image-size/large?v=v2&px=999 "image.png")

It says the Confluence admin needs to enable it, but it's also disabled there.


author: Simon Sattes
body: so after a couple of tests I was able to solve it now - for me it looks like a bug. I upgraded to standard plan on confluence (test trial), then I could change all those settings to make the knowledge base visible. I downgraded to free again, which forbids changing the settings, but as it kept the previous settings making it visible for customers, it's working now.


author: Chris C.
body: [@Simon Sattes](/t5/user/viewprofilepage/user-id/5400240) hey awesome happy to hear you got it sorted out


author: Victor Law
body: Hi [@Simon Sattes](/t5/user/viewprofilepage/user-id/5400240)

Unfortunately, Confluence Cloud's anonymous access is only available for the Standard, Premium and Enterprise plans.

<https://atlassian.com/software/confluence/pricing>![Screenshot 2024-04-24 at 11.04.47?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/320370iB906E6AD1DBFC9A6/image-size/large?v=v2&px=999 "Screenshot 2024-04-24 at 11.04.47?PM.png")

Thank you.

comments: author: Simon Sattes
body: Hi [@Victor Law](/t5/user/viewprofilepage/user-id/391946),

thanks for your answer - but that contradicts having a free knowledge base readable by all logged in customers as it's mentioned everywhere on the jira service management pages.


author: Simon Sattes
body: wrong thread answered, sry


author: Simon Sattes
body: wrong thread answered, sry


Tags: cloud

jira-service-management

jira-service-management-cloud