Why can't I create an xml backup of my Confluence instance?
Asked by Kathy Plamann:

Hi

I have been trying to do a backup our Confluence instance version 5.5.6 but all I get is the spinning Connecting in the Web Browser see below

image2015-11-3 9:38:57.png

Can any one tell me what I need to do to create this backup?

Thanks so much

Kathy

[](https://community.atlassian.com/t5/Confluence-questions/Why-can-t-I-create-an-xml-backup-of-my-Confluence-instance/qaq-p/277629?attachment-id=1749){#link_1187c0b72c495c}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/47048/1/image2015-11-3%209%3A38%3A57.png){#display_1187c0b72c495c_0}


Answers:
author: rrudnicki
body: Hi Kathy,

Based into your logs I believe we are facing this bug: <https://jira.atlassian.com/browse/CONF-32094> which was fixed on version 5.4.3, however you've mentioned your Confluence version is 5.5.6, but you Build number is 4517 which looks a old version from Confluence.

So, since the information are divergent, I recommend you to raise a ticket with Atlassian to further investigate this case.

Regards,

Renato Rudnicki


author: Kathy Plamann
body: Thanks Eduardo for your input. I checked my log and is states:

2015-11-03 15:13:13,962 INFO \[http-bio-80-exec-158\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - Not Ok

2015-11-03 15:13:13,962 INFO \[http-bio-80-exec-158\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517

2015-11-03 15:14:31,369 WARN \[http-bio-80-exec-123\] \[atlassian.confluence.themes.DefaultThemeManager\] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

2015-11-03 15:14:31,369 WARN \[http-bio-80-exec-123\] \[atlassian.confluence.themes.DefaultThemeManager\] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

2015-11-03 15:14:31,369 WARN \[http-bio-80-exec-123\] \[atlassian.confluence.themes.DefaultThemeManager\] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

2015-11-03 15:14:31,369 WARN \[http-bio-80-exec-123\] \[atlassian.confluence.themes.DefaultThemeManager\] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

2015-11-03 15:14:33,834 WARN \[http-bio-80-exec-123\] \[atlassian.confluence.themes.DefaultThemeManager\] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

2015-11-03 15:14:33,834 WARN \[http-bio-80-exec-123\] \[atlassian.confluence.themes.DefaultThemeManager\] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

Thanks for any input--

Kathy


author: Mallmann
body: Hello Kathy,

Would you please confirm that the backup was not created under **\<confluence-home-directory\>/backups**?

In case you are not sure where the *\<confluence-home-directory\>* is located, please refer to this documentation: <https://confluence.atlassian.com/display/DOC/Confluence+Home+and+other+important+directories>

If the backup is not there indeed, please try to *tail -f* the \<confluence-home-directory\>/logs/atlassian-confluence.log file and generate the backup again to see if there's any error showing in the logs.

If you are hosting Confluence on a Windows environment, try to replicate the problem and check the latest log entries, since tail is not available.

I hope it helps,

Eduardo


Tags: confluence-administration