youngmon/atlassian-qna huggingface dataset:
Is Jira Software Data Center licenses also needed with Jira Service Management Data Center licenses
Asked by tuomasj:

Is it possible to only install Jira Service Management without Jira Software and is the whole price for Jira Service Management Data Center for for example 50 agents $17200?


Answers:
author: BHUSHAN PATIL
body: Hi [@tuomasj](/t5/user/viewprofilepage/user-id/5406249) ,

Yes, it is possible to install Jira Service Management without Jira Software. Jira Service Management is built on the Jira platform and can be used separately or in any combination with Jira Software and Jira Core, on the same instance. or you can download and install Jira Service Management as a standalone application.

Regarding the pricing \& licenses, If you wish to use both Jira Service Management and Jira Software in a Data Center deployment, then licenses are required for each application separately. and if you wish to use Jira Service Management as a standalone application then you will need to purchase only Jira Service Management licenses.

Also The Jira Service Management license pricing is calculated based on the number of service agents you need And Jira Software license pricing is calculated based on the number of software users.

For more details please refer

* [Data Center Pricing \& Licensing](https://www.atlassian.com/software/jira/pricing?tab=data-center)
* [Data Center Business Value Calculator](https://www.atlassian.com/enterprise/data-center/business-value-calculator?)

Also, if you feel my input help you please accept the answer.

Regards,  
Bhushan


Tags: data-center

jira-service-management

jira-service-management-server

server
Jira Service management
Asked by Sezer ?ifci:

jira service management dropdown how to allow editing of jira deployment


Answers:
author: Ajay _view26_
body: Hi [@Sezer ?ifci](/t5/user/viewprofilepage/user-id/5393672)

Can you expand as your query is not quite clear


Tags: cloud

jira-service-management

jira-service-management-cloud
Report - Could not fetch results
Asked by SBACTL_JRFontanilla:

Good day,  

May I ask what are the possible reason why when I Open a report page it display error saying " Could not fetch results " . Please see attached picture for actual screen.  

Thank you,  
jerry  
![jera riport eror.jpg](/t5/image/serverpage/image-id/300681i3963382755754D4F/image-size/large?v=v2&px=999 "jera riport eror.jpg")


Answers:
author: Nikola Perisic
body: Hello [@SBACTL_JRFontanilla](/t5/user/viewprofilepage/user-id/5088909) ,

Have you tried using the incognito mode and also to clear the cache with Atlassian resources? From Atlassian status there are no incidents. Since it says that there is an issue with the server, check the browser dev console if it's showing the status code of 500 or even 409 which indicates the conflict with the browser and Atlassian server.

BR,

Nikola


Tags: cloud

error

jira-service-management

jira-service-management-cloud

report
How to translate the front page title of the help center?
Asked by Hauke Bruno Wollentin:

Hi there,

I wonder if it is possible to also translate the front page title of the help center like we can translate various texts in portals (via Project settings -\> Language support).

I tried switching my browsers language but this doesn't seem to be the trick :)

Is this even possible?

Thanks,  
Hauke


Answers:
author: Marc - Devoteam
body: Hi [@Hauke Bruno Wollentin](/t5/user/viewprofilepage/user-id/5238429)

Changing the locale and language of your laptop should change the portal.

comments: author: Hauke Bruno Wollentin
body: Sorry for confusion, I meant the backend part.

I want to have this Front page title also multilingual. (Customer with English set in their profile preferences should see the English equivalent)

![Screenshot (14).png](https://community.atlassian.com/t5/image/serverpage/image-id/300687i715AED2599C09973/image-size/large?v=v2&px=999 "Screenshot (14).png")


author: Marc - Devoteam
body: Hi [@Hauke Bruno Wollentin](/t5/user/viewprofilepage/user-id/5238429)

I don't see or no of ways to translate this, as the content is custom set.

You could raise a feature request on this, at [https://jira.atlassian.com/.](https://jira.atlassian.com/)


author: Teja
body: Hi [@Hauke Bruno Wollentin](/t5/user/viewprofilepage/user-id/5238429)

You can set your language preferences in help center following the [documentation link](https://support.atlassian.com/jira-service-management-cloud/docs/let-customers-know-how-to-set-their-language-preference/).

![Pictureb.png](https://community.atlassian.com/t5/image/serverpage/image-id/300679i8C159DE119FBA3E9/image-size/large?v=v2&px=999 "Pictureb.png")Let me know if this helped you.

Thanks,

Teja

comments: author: Hauke Bruno Wollentin
body: Sorry for confusion, I meant the backend part.

I want to have this Front page title also multilingual. (Customer with English set in their profile preferences should see the English equivalent)

![Screenshot (14).png](https://community.atlassian.com/t5/image/serverpage/image-id/300686i5F592964DE2E04C3/image-size/large?v=v2&px=999 "Screenshot (14).png")


Tags: jira-service-management

jira-service-management-server

server
Regex pattern date and time
Asked by Jakub Szyma?ski:

Hello community.

Can I ask for help?

I try to made Regex pattern validation i short text field on my form.  
I am trying to get the following format:

16/01/2024 07:57

DD/MM/YYYY HH:MM (with space between)  
So date and time

I have that for date:  
\^(0?\[1-9\]\|1\[0-2\])\[\\/\](0?\[1-9\]\|\[12\]\\d\|3\[01\])\[\\/\](19\|20)\\d{2}$

But not sure how to put time here.

Best regards


Answers:
author: Jakub Szyma?ski
body: Hello Community :)

I hope that will help someone in future.

That is correct answer.

\^(\[0\]?\[1-9\]\|\[1\|2\]\[0-9\]\|\[3\]\[0\|1\])\[\\/\](\[0\]?\[1-9\]\|\[1\]\[0-2\])\[\\/\](\[0-9\]{4})\\s(\[0\]?\[0-9\]\|\[1\]\[0-9\]\|\[2\]\[0-3\])\[:\](\[0\]\[0-9\]\|\[1\|2\|3\|4\|5\]\[0-9\])$

Best regards


Tags: cloud

jira-service-management

jira-service-management-cloud
How to integrate Jira Software and GitLab?
Asked by Walarath Maytarawatjalern:

Hello Guys,

We try to get repository from GitLab but we unable to see the list of repositories as we have. but we have already authenticated the tool. ![GitLab.png](/t5/image/serverpage/image-id/300667iC6877AC4B53C357E/image-size/large?v=v2&px=999 "GitLab.png")

![robinhoodppv_?_GitLab.png](/t5/image/serverpage/image-id/300668i552A8DD0D0270230/image-size/large?v=v2&px=999 "robinhoodppv_?_GitLab.png")


Answers:
author: Marc - Devoteam
body: Hi [@Walarath Maytarawatjalern](/t5/user/viewprofilepage/user-id/5406217)

Welcome to the community.

After installing the GitLab.com for Jira app you do need to make some configuration actions in GitLab as well.

Prerequisites:

* You must have at least the Maintainer role for the GitLab group.
* You must have site administrator access to the Jira instance.

You can sync data from GitLab to Jira by linking the GitLab for Jira Cloud app to one or more GitLab groups. To configure the GitLab for Jira Cloud app:

1. In Jira, on the top bar, select **Apps \> Manage your apps**.
2. Expand **GitLab for Jira**.
3. Select **Get started**.
4. Optional. Select **Change GitLab version** to set the GitLab instance to use with Jira.
5. Select **Sign into GitLab**.
6. For a list of groups you can link to, select **Link groups**.
7. To link to a group, select **Link**.

After you link to a GitLab group, data is synced to Jira for all projects in that group. The initial data sync happens in batches of 20 projects per minute. For groups with many projects, the data sync for some projects is delayed.

See this in the GitLab [documentation](https://docs.gitlab.com/ee/integration/jira/connect-app.html)


Tags: cloud

jira-service-management

jira-service-management-cloud
Linking Locations to Customers in Portal
Asked by Rudy Hemkes:

We have a customer with multiple locations that have our asset installed. We would like the customer to identify the location of the issue when logging an incident in the customer portal. Is it possible to expose the locations for that customer at the time of the incident is logged? Assume that the customer locations are all in the Assets database in Jira.


Answers:
author: Marc - Devoteam
body: Hi [@Rudy Hemkes](/t5/user/viewprofilepage/user-id/5130505)

Yes.

You would have to to create a new asset object custom field, see documentation [here](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-assets-object-field/)

Add the field to the screen used in you JSM project and you are able to use the field on the portal in a request.


Tags: cloud

jira-service-management

jira-service-management-cloud
Want to ask automation limitation webhook for Jira Cloud
Asked by yoga.pramono:

Based on this docs, its only set to Jira Server.

<https://confluence.atlassian.com/automation/automation-service-limits-993924705.html>

We want to set this param to jira cloud

|-------------------------------|
| `outgoing.webhook.timeout.ms` |

is it possible?

Kinda need your help team.

Thanks


Answers:
author: Eugenio Onofre
body: Hi [@yoga.pramono](/t5/user/viewprofilepage/user-id/3819809)

As mentioned on the documentation, this is not possible for CLOUD instances, only for SERVER.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio

comments: author: Andika Yudha Utomo
body: Hi [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586) ,

Our use case step is like this:

* We detect any movements on the Jira ticket
* For every movement, we need to automate Jira to hit our backend to get appropriate action (e.g. either to move the ticket to lane_a or lane_b based on the calculation)
* Sometimes, we need a longer time (more than 30s) to process the request

For that use case, given that it is impossible to setup the time out from Jira side, can you suggest an appropriate way for us to follow?

Thank you


author: Eugenio Onofre
body: Hi [@Andika Yudha Utomo](/t5/user/viewprofilepage/user-id/5407133)

I would suggest raising a ticket with Atlassian Support to see if it is possible for them to change your timeout settings on their side.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


Tags: automation

cloud

jira-service-management

jira-service-management-cloud
Service Management - Separation of Teams
Asked by Andrew Jezard:

HI\\i Guys,

Seeking assistance with setting up our Legal Team in JIRA from Fresh Service.  
I keep finding that when I setup a Service Management project, it links to the Customer Support Portal which we do not want.  

Any assistance with setting up a separate portal for Legal requests would be greatly appreciated.  

Cheers


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Andrew Jezard](/t5/user/viewprofilepage/user-id/5066677)

Any project set up in the same Jira Service Management Site will have their portal in the same help center.

You can hide portals (i.e. projects) in the help center or restrict them to customers in the specific project but you will not be able to have a completely seperate view for one of them.

Depending on how you set up your "Customer Support portal", you can divide the projects by customers. You can have external Customers in one project and the internal in your legal project and restrict both portals to Project's customers only. That would require everyone (internal and external to log in).

So to sum it up, with One JSM site you get:

1 Site-wide Help center \& x Project-Wide Portals which appear as panels - can be hidden or restricted to logged in users and project's customers only

comments: author: Sameer Hasan
body: This unfortunately makes Jira service management unusable for more than one project especially if one involves external customers. I'm shocked that this is how it works, it seems like an extremely common use case.


author: Rebekka Heilmann _viadee_
body: I wouldn't say so. You can have different settings for each portal, they are just nested in the same Help center.

Even if you have 10 projects, hence portals, one customer might only see one in the Help center if he's only permitted to see that one and not the others.

If you need completely different setups for different projects you'll have to create a second JSM site. That will be seperate JSM Licensing though as well.


Tags: cloud

jira-service-management

jira-service-management-cloud
Email notifications
Asked by Kevin Roe:

When I get an email notification from our system (that a new ticket was created via an email request) here is what it looks like... Please help

An error was encountered whilst handling messages from the mail server "O365" using the handler "class com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler".

The error was:

------------------------

"Reporter (712020:188797c6-c567-49b4-9588-035d957af1c4) does not have permission to create an issue. Message rejected."

------------------------

The error and the email that caused the error are attached to this email.

If this is a recurring problem, you may wish to contact a system administrator to check the parameters of your mail fetching service:

--

This message was sent by Atlassian Jira

(v${build.version}#${build.currentBuildNumber})


Answers:
author: Teja
body: Hi [@Kevin Roe](/t5/user/viewprofilepage/user-id/5377522)

Welcome to Atlassian Community!

The error seems to be related to project permissions. could you please check if the account id - 712020:188797c6-c567-49b4-9588-035d957af1c4, has the create issue permission.

To valid the project permission, please navigate to project settings -\>permissions as shown below -

![Picturea.png](https://community.atlassian.com/t5/image/serverpage/image-id/300671iE32D94F8E4D8648C/image-size/large?v=v2&px=999 "Picturea.png")

Let me know if you have any questions.

Thanks,

Teja

comments: author: Kevin Roe
body: Hi Teja,

Can you please share a clear screen shot so I can see the permissions. I've fiddled with it for a while now and still can't get any form of alerts going

Kev


author: Kevin Roe
body: Thanks for the help Teja,

The screen shot you left me is too small to read

Here is mine

Mind you, I couldn't get a new project to work at all the way I wanted so i renamed the original DEMO project and updated the email settings.  

I would love to pay someone for help configuring this free version and see if it will work for our Company if anyone out there is interested?  

![Screenshot 2024-01-16 052426.png](https://community.atlassian.com/t5/image/serverpage/image-id/300729iE6AD12A2E1530B5F/image-size/large?v=v2&px=999 "Screenshot 2024-01-16 052426.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Grouping Canned Responses?
Asked by Wesley Himes - OPS:

Hi,

Seeing if there is a way to group canned responses?

For instance, I have 15 canned responses that all fall within the same type of category, is there a way I can group them into one as well as create other groups for other canned responses?


Answers:
author: Brant Schroeder
body: [@Wesley Himes - OPS](/t5/user/viewprofilepage/user-id/5406018) Welcome to the Atlassian community

Currently you only have the option to make them personal or public thus grouping them into one of those distinctions. I was not able to find a feature request for this either so I would suggest submitting one here: <https://jira.atlassian.com/secure/Dashboard.jspa> There might be an app in marketplace that provides this functionality. You can check here [https://marketplace.atlassian.com/search?hosting=cloud\&product=jira-service-management\&query=canned](https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=canned)

comments: author: Brant Schroeder
body: [@Wesley Himes - OPS](/t5/user/viewprofilepage/user-id/5406018) can you please accept the answer to help others?


Tags: cloud

jira-service-management

jira-service-management-cloud
Use OIDC to pull "root" pipeline image from ECR?
Asked by Fran?ois Collins:

I already have several pipelines that use OIDC to pull a private Docker image from AWS ECR in a specific step. However, I haven't been able to make it work for the pipeline as a whole.

In other words, if I use image: maven:3.6.3 at the top of the pipeline file and I need a different, private image for one specific step, it works:

```
image: maven:3.6.3
...


- step: &do-something
    name: Example step
    image:
      name: 123456789.dkr.ecr.ca-central-1.amazonaws.com/my-private-image
      aws:
        oidc-role: $OIDC_ECR_ROLE 
    oidc: true
    script:
      - #Do something with the image
```

But if I want to use my-private-image as the default image for the whole pipeline, what is the syntax? Just copying the same

```
image:
  name: 123456789.dkr.ecr.ca-central-1.amazonaws.com/my-private-image
  aws:
    oidc-role: $OIDC_ECR_ROLE 
oidc: true
```

at the top of Bitbucket-pipeline.yml does not work.


Answers:
author: Theodora Boudale
body: Hi Fran?ois,

I don't think that **oidc: true** is going to work if it's at the top-level config.

What kind of error do you get with this configuration and where exactly does this error show?

<br />

Can you specify the image only at the top of bitbucket-pipelines.yml file and then add **oidc: true** to every step? If this also doesn't work, please let me know what kind of errors you see and where.

Kind regards,  
Theodora


Tags: aws

bitbucket-cloud

cloud
Return all commits between two release numbers
Asked by Jim Gust:

Is there an equivalent of "git log $($lastProd)..$($curr)"?

In an old post somewhere one solution was to use \[since\] and \[until\] filters but that suggestion was for api 1.0. I tried the following but all commits were being returned:

<https://api.bitbucket.org/2.0/repositories/{workspace}/{repo_slug}/commits/main?since=>"Rel_1.0.48.004"\&until="Rel_1.0.50.2"\&fields=values.hash,values.message,next\&pagelen=100


Answers:
author: Jim Gust
body: It looks like the solution is to use the include and exclude filters.

```
https://api.bitbucket.org/2.0/repositories/{workspace}/{repo_slug}/commits/?include=Rel_1.0.50.2&exclude=Rel_1.0.48.0&fields=values.hash,values.message,next&pagelen=100
```


Tags: bitbucket-cloud

cloud
Bit Bucket Report on Last update date stamp
Asked by Cindy Murphy:

Hi I am trying to find a way to get the last update date on the code in our production code branch in bit bucket. Does bit bucket have a reporting feature that can provide that information?

Thanks,

Cindy


Answers:
author: Erez Maadani
body: You can use the Get Commit API.

See here: <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-commits/#api-repositories-workspace-repo-slug-commit-commit-get>

If you are using tags, you can also use the Get Tag API, see here: <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-refs/#api-repositories-workspace-repo-slug-refs-tags-name-get>
How do I clone my repo into my repo pipeline
Asked by Paul Bradbury:

I am trying to clone my repo into my pipeline using the following on a step triggered by a pull request.

```
- git clone $BITBUCKET_GIT_HTTP_ORIGIN --branch=$BITBUCKET_PR_DESTINATION_BRANCH --single-branch /tmp/base
```

I have set up an ssh key  
I have added the public key for that ssh key as an access key  
I get the following error  

    + git clone $BITBUCKET_GIT_HTTP_ORIGIN --branch=$BITBUCKET_PR_DESTINATION_BRANCH --single-branch /tmp/base

    Cloning into '/tmp/base'...

    fatal: could not read Username for 'https://bitbucket.org/': No such device or address


Answers:
author: Paul Bradbury
body: It seems like I used the wrong environment variable, I changed it from

```
$BITBUCKET_GIT_HTTP_ORIGIN
```

to  

```
$BITBUCKET_GIT_SSH_ORIGIN
```

and now it works fine.


author: Paul Bradbury
body: [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086) any ideas?


Tags: bitbucket-cloud

cloud

ssh
How I can use pipeline just to run the kubectl kustomize command to change the repo file
Asked by Yogesh:

The use case is to run the pipeline, use kubectl kustomize command to create a K8s deployment file and push the changes back to repo.

I looked into the different existing pipeline like kubectl-run and aws-eks-kubectl-run but those required the k8s cluster should be defined/running and not working just to create a deployment file using kustomize.

May be I don't know how to use these existing pipeline for implementing my use case, if so please guide us or please suggest some alternative solution for the use case


Answers:
author: Igor Stoyanov
body: [@Yogesh](/t5/user/viewprofilepage/user-id/5016161) . Thanks for your question.  

There is no pipe to cover your case. You can try something like this:

Create and use your own [docker image with kubectl command](https://kubernetes.io/docs/tasks/tools/install-kubectl-linux/)

Then run in the pipelines configuration yml what commands you need:

```
image:
  name: <your docker image with kubectl>


test: &test
  step:
    name: test
    script:
    - kubectl apply ...<what you need>
```

Alternative way is to use some default image and install kubectl in pipeline:

```
image:
  name: atlassian/default-image:3


test: &test
  step:
    name: test
    script:
    - <install kubectl via guide above>
    - kubectl apply ...<what you need>
```

Regards, Igor


Tags: bitbucket-cloud

cloud

kubernetes
dev????????
Asked by ????:

??dev????????????????????????????????????????dev??????????????????????????????????????????

?????????

hint: You have divergent branches and need to specify how to reconcile them.

hint: You can do so by running one of the following commands sometime before

hint: your next pull:

hint:

hint: git config pull.rebase false # merge

hint: git config pull.rebase true # rebase

hint: git config pull.ff only # fast-forward only

hint:

hint: You can replace "git config" with "git config --global" to set a default

hint: preference for all repositories. You can also pass --rebase, --no-rebase,

hint: or --ff-only on the command line to override the configured default per

hint: invocation.

fatal: Need to specify how to reconcile divergent branches.


Answers:
author: Ben
body: Hey ????,

Welcome to the Bitbucket Cloud community!

I have actually written a documentation article related to this which should allow you to fix your local commit history and push to your remote without issue:

<https://confluence.atlassian.com/bbkb/fix-bitbucket-cloud-local-repository-commit-history-with-duplicated-or-divergent-commits-1141496086.html>

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: ????
body: ????Sourcetree??????4.1.1??????????????????

?????????????


Tags: bitbucket-cloud

cloud

sourcetree
Should [skip ci] stop a tag trigger?
Asked by Andrew Sammut:

Hi there,

I'm building a pipeline that uses github flow, semantic-release and the usual conventional commits. On a merge to main, after a successful set of tests, semantic release does its job, commits the versioned artefacts, and includes \`\[skip ci\]\` in the commit message because why would we want another build.

This is where things start to go off a little. Given it's a tag, and not a commit, I would expect the tag to trigger a pipeline. However, it's clear that the tag is not triggering because of the \`\[skip ci\]\`.

Has anyone worked out a way, with semantic-release and Bitbucket, to tag commits, but also get the tags to trigger while ensuring that the tagged commit doesn't start another branch push build?

Cheers,


Answers:
author: Ben
body: Hey Andrew,

Welcome to the Bitbucket Cloud community! :)

The current behavior of \[skip ci\] means that every type of trigger for builds will be ignored, this includes commits to branches, pushing tags, and performing PR's.

I have raised a feature request ticket for our developers on your behalf, feel free to "Watch" this for future updates and "Vote" to increase the visibility of customer demand:  
<https://jira.atlassian.com/browse/BCLOUD-22112>

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud