youngmon/atlassian-qna huggingface dataset:
Page resctrictions & unlicensed users
Asked by Kaur Joakit:

Hi!

Is there some possibility to automatically remove these users from pages restrictions who are unlicensed (i.e. users who have left the company)?

Currently there are many users in the restriction users list, but they do not work with us anymore.


Answers:
author: Kishan Sharma
body: Alexis is right, there is no automatic option currently to achieve this. Please refer [this thread](https://community.atlassian.com/t5/Adaptavist-questions/Confluence-How-to-remove-space-permissions-of-inactive-users/qaq-p/1263835) on similar requirement, you will find some useful info in comments.


author: Alexis Robert
body: Hi [@Kaur Joakit](/t5/user/viewprofilepage/user-id/4054808) ,

there is no automatic way to do this, you will have to do this manually or delete users instead of deactivating. If a user is deleted, then all its permissions and restrictions will disappear.

You can have a look at the differences between Deactivate and Delete users : <https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html>

Let me know if this helps,

--Alexis


author: KAGITHALA BABU ANVESH
body: Hi,

How can the confluence system knows automatically, if someone left from the organization.

Or

You may need to have some email from HR, whenever a person left the organization, to back his license.

You can check by writing a query from DB,

<https://confluence.atlassian.com/confkb/how-to-identify-inactive-users-in-confluence-214335880.html>

Please check the above article, it may helpful to identify inactive users.

Thanks,

Anvesh


Tags: confluence-server

server
Confluence Security Advisory - 2021-08-25
Asked by Marsel Achkelyamov:

[https://confluence.atlassian.com/doc/confluence-security-advisory-2021-08-25-1077906215.html?utm_source=alert-email\&utm_medium=email\&utm_campaign=Confluence%20Server%20and%20Data%20Center-advisory_september-2021_EML-11511\&jobid=105178881\&subid=1622470293](https://confluence.atlassian.com/doc/confluence-security-advisory-2021-08-25-1077906215.html?utm_source=alert-email&utm_medium=email&utm_campaign=Confluence%20Server%20and%20Data%20Center-advisory_september-2021_EML-11511&jobid=105178881&subid=1622470293)  

Hello everyone!  
Could you please tell me the difference between Confluence temporary solution (script) and a normal service update?  
And let me also ask, how temporary is this solution? After how long will it stop protecting?  


Answers:
author: Alexis Robert
body: Hi [@Marsel Achkelyamov](/t5/user/viewprofilepage/user-id/3646399) ,

the script is a workaround because it patches the vulnerability only, and will be lost if you upgrade to another Confluence version that is affected by the Security Advisory.

The script is best if you don't want to change your Confluence version because you might need to test it before, and make sure that all your addons work fine for example.

Let me know if this helps,

--Alexis

comments: author: Marsel Achkelyamov
body: Thank you so much Alexis!


author: Vedant Kulkarni
body: [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386)Does this vulnerability issue have an impact on Confluence running behind the VPN? Some of the customers have not exposed their Confluence publicly.


author: Alexis Robert
body: Even if your Confluence is behind a VPN or generally not opened on the internet the vulnerability could still be used by an internal user. That's why it's important to patch even in this case.


Tags: confluence-server

server
How do I restrict other spaces for public users
Asked by Becca Painter:

I have set up a public space but when I share this the users can also see other spaces in our business which shouldn't be accessed. How do I de link other spaces from the public space set up


Answers:
author: Ollie Guan
body: Hi [@Becca Painter](/t5/user/viewprofilepage/user-id/4546735) ,

You need to contact the system administrator or space administrator to add access restrictions to spaces that are not allowed to be publicly accessible, such as prohibiting anonymous access or allowing only specific groups/users to access.


author: KAGITHALA BABU ANVESH
body: Hello [@Becca Painter](/t5/user/viewprofilepage/user-id/4546735) ,

How about the space permissions.

If a space is enabled for anonymous, people may view this. you can restrict this in space level permissions.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/159188iBC102F1E95F2B93E/image-size/large?v=v2&px=999 "image.png")

Thanks,

Anvesh


author: Kishan Sharma
body: Hi [@Becca Painter](/t5/user/viewprofilepage/user-id/4546735) Welcome to the community!

You can control access to other spaces via permissions or restricting view/edit access so that it won't be visible to others accept certain users/group that you grant access to. Refer below links for more details -

[Assign space permissions](https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/)

[Permissions and restrictions](https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/)


Tags: cloud

confluence-cloud
Two days after upgrading to 7.4.11 confluence does not start
Asked by Ignacio Sola:

Hello.

We upgraded from 7.3.1 to 7.4.11 on Saturday but today Confluence server went down and now we are no able to get access to it. (connection refused).

I can see this message in the logs:  
07-Sep-2021 09:40:53.512 SEVERE \[https-jsse-nio2-443-exec-4\] org.apache.tomcat.util.net.Nio2Endpoint$Nio2Acceptor.failed Socket accept failed  
java.io.IOException: The specified network name is no longer available.  
at java.base/sun.nio.ch.Iocp.translateErrorToIOException(Unknown Source)  
at java.base/sun.nio.ch.Iocp$EventHandlerTask.run(Unknown Source)  
at java.base/java.lang.Thread.run(Unknown Source)  
Kind regards.


Answers:
author: Alexis Robert
body: Hi [@Ignacio Sola](/t5/user/viewprofilepage/user-id/4546685) ,

I would have a look if there are old Confluence processes running on the server maybe, as the error says that the port used by Confluence is already in use.

Have a look if you're able to check at the port used (usually something like 8090 or 8080) and if it's free on the server.

Let me know if this helps,

--Alexis

comments: author: Ignacio Sola
body: Hi [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386) , thanks for so prompt response. Your answer make sense to me, I'll try to check it before if it happens again.

I managed to run Confluence after a server reboot. I wonder if Confuence was faster than the "other" deamon :-)

Kind regards.

--Ignacio


author: Eric Louis
body: A server reboot did the trick for me too after upgrading from 8.5.5 to 8.5.8.


Tags: confluence-server

server
Migrating On prem to the cloud and linking other cloud products
Asked by Pieter Braak:

Hi All,

Just to give a little context we currently use Jira Service Desk on the cloud and have Confluence hosted on-prem.   

Confluence is used by the whole company consisting of 100 users. Recently we formed a new team and decided that the Jira Service Desk will work great for the type of work the smaller team of 10.  

Question time,

1. What will the best approach be to migrate the confluence to the cloud and also linking the the 2 products so that we can easily invite other users of the company to use the service desk when needed.   

2. How do the domain names work between confluence and the service desk. We created the service desk with the team name but confluence will need to have the company name rather than our team name.   


Answers:
author: Alexis Robert
body: Hi [@Pieter Braak](/t5/user/viewprofilepage/user-id/4546624) ,

1. The best approach is to use the [Confluence Cloud Migration Assistant](https://support.atlassian.com/migration/docs/confluence-cloud-migration-assistant/) : you will be able to select exactly what you want to migrate (spaces, users, addons ...) and your destination site. You might need to upgrade Confluence to a newer version where the assistant is available
2. For Atlassian Cloud products, you will usually share the same domain name (mycompany.atlassian.net). This way all products will be on the same instance and integrations between Jira and Confluence are seamless. I would advise hosting your Confluence on the same instance as your Jira Service Management. If needed you can ask support to change your current Domain Name.

Let me know if this helps,

--Alexis

comments: author: Pieter Braak
body: Hi [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386) ,  

Thank you for the quick response. Seems like the domain name change might be the only challenge for us.  

Kind regards


author: Alexis Robert
body: I did the domain name change once, it was very easy : just created a [support ticket](https://getsupport.atlassian.com) and asked for the new domain, Support was able to do it in a few days and disruption was minimal.


Tags: confluence-server

jira-service-desk

migration-customer-care

server
can you make confluence ssl secure
Asked by patrick mc mullen:

We are using confluence to point a url to

(base-host-name)s3-website-us-east-1.amazonaws.com to host a static website

Is there a way to make this content secure?

if its not a ssl endpoint we can't proxy to using https


Answers:
author: Kishan Sharma
body: Hi [@patrick mc mullen](/t5/user/viewprofilepage/user-id/2559312)

Yes you will need to install a valid certificate and configure your server.xml file to enable SSL, that's all you need. Please refer [this link](https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html) for details.

comments: author: patrick mc mullen
body: Hi [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)

Thank you for your reply , but our confluence is housed in atlassian cloud so Im not sure that I can access the server.xlm and the static website is in aws S3 which doesn't support http and the bucket We don't have access to this server that I know of . So setup cname to point to cloudfront which performs redirect to https. Just replying to advise others if they have similar setup how I go it working.

Thank you


author: Kishan Sharma
body: Hi [@patrick mc mullen](/t5/user/viewprofilepage/user-id/2559312) Can you try adding the certificate in AWS Certificate Manager and map the IPaddress/hostnames of your static website ?


Tags: cloud

confluence-cloud
I have an issue, confluence server stars but I can access
Asked by pilloom:

WARNING: An illegal reflective access operation has occurred  
WARNING: Illegal reflective access by com.atlassian.hibernate.adapter.proxy.BytecodeProviderImpl_ImplementV2Proxy (file:/opt/atlassian/confluence/confluence/WEB-INF/lib/hibernate.adapter-1.0.3.jar) to field java.lang.reflect.Field.modifiers  
WARNING: Please consider reporting this to the maintainers of com.atlassian.hibernate.adapter.proxy.BytecodeProviderImpl_ImplementV2Proxy  
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations  
WARNING: All illegal access operations will be denied in a future release


Answers:
author: Kishan Sharma
body: Hi [@pilloom](/t5/user/viewprofilepage/user-id/3567610) These seems to be warnings which can be ignored, it doesn't cause any side effects. You can refer this [bug here](https://jira.atlassian.com/browse/CONFSERVER-59347).


Tags: confluence-server

server
Set a group as a watcher
Asked by Margaret Hassall:

I'd like to set a group of people to watch a particular page without having to manually enter each name separately. Can this be done? When I click "Manage Watchers" on a page, it does not accept the Group names, only individuals.


Answers:
author: KAGITHALA BABU ANVESH
body: Hello [@Margaret Hassall](/t5/user/viewprofilepage/user-id/3817539) ,

I'm sorry, Confluence will not accept the groups for watching the Page.

Please check the below workaround. but Atlassian will not support like this operations.

<https://confluence.atlassian.com/confkb/how-to-add-all-users-of-a-group-as-watchers-of-a-page-or-blog-957497342.html>

Thanks,

Anvesh

comments: author: Margaret Hassall
body: Thanks for the quick update.


Tags: confluence-server

server
Time Keeping for Retainer-Type Projects
Asked by Kyle Glass:

We are a public relations agency that uses Trello for tasks per client. So we have one board of just PR related tasks. They are sorted by where or who the task is with along the process. This has worked well for us. So for example, "Client 1: Case Study about XX", and that can be moved from Pre-Scope, or To-Do, or Client Review, or Completed.

So my question about time keeping is what Trello add-on works best for how we might run this system of organization. I've looked and see a couple that integrates with Trello meaning they push the cards/tasks into a platform to track the time. But let's say one client has 10 cards among the dozens that can be on a board, we'd have to manually figure up the time per client at the end of the month.

We currently use a third-party, non-Trello integrated platform to do this, but we'd like to streamline.

This seems like it could be a common need, I just haven't found anything so far that works. Wonder if anyone has experience or Trello integrations that can do this.

For example:

Task 1: BD Case Study

Taks 2: FF Press Release

Task 3: RW Editorial Pitching

Task 4: BD Editorial Pitching

...

Task 1 and 4 would need to go towards the client "BD", where it's pretty easy to run a report at the end of the month. Any good ideas on a Trello integrated time keeping platform that can do this? I've checked out a few and they all keep time based on the card, but I don't see how you can assign that card to an overall client.

We may just have to re-organize Trello, but this just works best for us how we're doing it, so don't want to end up doing that.


Answers:
author: Ludo
body: Hi

You can use Chrome extension : plus for trello.

This add-on allows to

- add a tag and from a report to filter by any tag.

- track the time
How to add comment to a card via SLACK ?
Asked by Vickey Palzor Lepcha:

Hello,

I have been adding comments to cards on trello via SLACK. My comments get correctly added to the latest card created.

/trello comment "comment statement" \[ This adds comment to newly created card\]

But how do I select an old card or for that matter any other card to add comment to it ?


Answers:
author: Mike
body: Hi Vickey,

Great question---the Add Comment command will always add the comment to the last card shown by [@Trello](/t5/user/viewprofilepage/user-id/3183622) or added through `/trello add`.

So, in order to add the comment to a different card, you need to have [@Trello](/t5/user/viewprofilepage/user-id/3183622) first show a different card. You can do this by pasting in its URL, or using **/trello search** to locate the card that you want to add the comment to. Once [@Trello](/t5/user/viewprofilepage/user-id/3183622) shows that card, you can then use the comment command, and it'll affect that newly shown card.

comments: author: Vickey Palzor Lepcha
body: Thanks mikelj - I used /trello search and it work absolutely fine. Much Thanks.


Tags: slack
How to find out who is admin of closed board?
Asked by cernover:

I need to reopen older board, which I was member. Is there some way how can I contact admin of this board, or show his username? I don't know, who was it.

Thank you


Answers:
author: Torben_trello
body: The board admin will be indeed the only person to be able to reopen the boards. If you have the board link, feel free to reach out to trello.com/contact, so we can take a look.

If the board would still be accessible, board admins are marked with a purple chevron on their icon: <https://help.trello.com/article/753-presence-and-admin-indicators-and-gold-crowns-on-user-avatars>
Can I edit a colleagues' Butler button?
Asked by Tristan Reid:

When I select Butler\>Board Buttons I am able to view, duplicate \& check log history of the button, but am not able to edit or delete.

My colleague who created has since left so I'm unable to edit it from his account.

I am set as Admin on the board.

Any suggestions?


Answers:
author: Mike
body: Hi Tristan,

This is a tough spot---there are ways to set up Butler rules to be shared, but you can't really ever **edit** another member's rules.

This might be best if you could reach out via <https://trello.com/contact> to let us look into it a little more specifically for your account, and we'll see what we can come up with!
Where or who would i ask to hire/ contract, a trello pro?
Asked by Tim Cimmer:

Looking for help, hire

- set it up asap for start up companies and projects.

- teach manager how to use trello to its maximum benifits quickly

- looking to expand company team assp

- proper organization ( have trello boards but need in depth knowledge for proper set up and power ups)

Email:

timfuturenow@gmail.com

or

jwfuturenow@gmail.com

or call Tim or Jessy

4038807600


Answers:
author: LarryBrock
body: Hello [@Tim Cimmer](/t5/user/viewprofilepage/user-id/3596000) - you might consider also posting this in the [Jobs and Careers](https://community.atlassian.com/t5/Jobs-Careers/gp-p/JobsCareers) group here on the Atlassian Community site.

\~\~Larry Brock


author: Iain Dooley
body: [@Tim Cimmer](/t5/user/viewprofilepage/user-id/3596000) Hey Tim that's what I do, I also wrote an automation framework for Trello called Trellinator:

<http://trello.com/integrations/#trellinator>

and an add-on that let's you use Trello as a Gmail client:

<https://trello.com/integrations/#benkoboard>

I'll send you an email now :)
# of transactions
Asked by Diana Cederstrom:

From a bookkeeper's billing standpoint, is there a way to determine the number of archived cards in a certain list? Each card is considered a transaction for billing purposes. I've archived several times as it bogs down Trello when a completed list gets too long.


Answers:
author: Iain Dooley
body: [@Diana Cederstrom](/t5/user/viewprofilepage/user-id/3595819) yep you could do this with the API. When you archive a card it still exists in that list, so you can load the cards from the API and count them.

Another way would be to use a Butler command to move cards to another list on a different board when archived, and add a card counting power up or google chrome extension to indicate how many cards are in the list, you could for example split them up by month so you can see clearly how many cards were archived in a given month. You could then use new boards each year so these archive boards don't get prohibitively slow (or if even that is too slow, one board per month).
Unable to activate the calendar power-up in trello
Asked by Richi Lincez:

Hello,

When I go into my power-ups section, I do find the calendar option but there is no button to enable it.

Could you help me with that?

Thank you

Riccardo


Answers:
author: alfredbuehler
body: There is no such button, in case the calendar is already added to the board, but a gearwheel to configure.
Trello to Slack - Linking Private Boards to Private Channels
Asked by Rebecca Gibbeson:

I have set up a private board for each of my employees with various subjects such as accomplishments, issues, reviews, etc. It helps me keep track of what each person has done over the course of their employment.

My team uses Slack for general departmental communication. I would like to forward messages in private and public Slack channels to their respective Trello boards when they call in sick or communicate issues to me. Is there a way I can link those boards to Slack without sharing them or making them public to my team?


Answers:
author: Mike
body: Hi Rebecca,

The Slack Power-Up lets you do just this, linking any individual Trello board to a Slack channel, and then piping in board-level notifications to that channel: <https://trello.com/power-ups/55a5d917446f51777421000a>

Sounds like that would fit the bill for you!
Emails to my board are now appearing as comments, not as new cards. How to stop this?
Asked by Chris Gill:

I have successfully created a few cards by sending emails to the address obtained from my board. Now, however, the same procedure is resulting in emails appearing as comments to the last card in the specified list.

I've tried generating a new email address for the board. No change. AND I've created a new list and set that as the list to receive email cards. Amazingly, new emails are not even going to the new list but are still getting filed as comments to the last card on the original list.

Can anyone suggest what might be going wrong?


Answers:
author: Iain Dooley
body: [@Chris Gill](/t5/user/viewprofilepage/user-id/3595636) this is a rather annoying feature of Trello's email to board setting. If Trello determines (somewhat arbitrarily, I was never able to figure out how) that emails are related, then subsequent emails are added as comments to the previously created card. This happens even if the card has been archived, which means that you can email a card to a board, deal with it, archive it, then later email another card to the board and have it silently disappear as a comment on a previously archived card.

As such, the email to board setting is essentially useless imho. That's one of the motivations behind Benko Board:

<https://trello.com/integrations/#benkoboard>

comments: author: Chris Gill
body: Thanks Iain - at least I now know what's happening. It's a foolish feature, and doubly foolish that it appears to be undocumented.  

Sadly I'm not a Gmail user and don't plan to become one, so your gadget won't help, I believe - and is probably overkill anyway.

cheers


author: alfredbuehler
body: According the help, I assume you're using a wrong address.

<https://help.trello.com/article/809-creating-cards-by-email>

Email Comments to Card {#toc-hId--1387800527}
---------------------------------------------

Each card also has its own email-- sending a note to this address will make your email show up as a comment. You can find a card's email under the "Share" button on the card back, in the bottom right corner.

comments: author: Chris Gill
body: Thanks Alfred, but no. I am using the address for the board - and, as I have explained, at first it worked just fine. Then things changed (with no change of address) and my emails started to appear in the wrong place.

Your reply does however prompt another thought. I will check whether the address for the card is in fact different from the address for the board, as of course it should be.

cheers

Chris


author: Chris Gill
body: I can confirm that the address for the card that is receiving the emails is quite different from either of the two addresses I have used to send to the board.

CG
Repeating reminders on a card. Nag function.
Asked by Jean-Frederic Monod:

Hi,

How do I set a repeating reminder (nag function) on a card as well as the due date ? I would like reminders to go out to users until a card is due. And then reminders that a card is past due. Is that doable with any current power ups ?

thanks.


Answers:
author: Iain Dooley
body: [@Jean-Frederic Monod](/t5/user/viewprofilepage/user-id/3405924) Butler should be able to post a comment on a recurring basis for cards that are overdue