youngmon/atlassian-qna huggingface dataset:
Automation in Confluence Data Center?
Asked by Brady Buttrey:

I am not seeing automation in Confluence Data Center which I need to set up an article review timer. It was available in Confluence Cloud, is it not in Data Center? If there is no automation, how can I do this with Confluence Data Center out of the box?


Answers:
author: Brant Schroeder
body: [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170) Confluence Automation is only available in certain cloud plans and is not available in data center.

comments: author: Brady Buttrey
body: That is unfortunate. Do you know of anyways that I could setup a "review timer" on articles? For example, if an article was created a year ago, I would like it to notify someone or tag the article so we are aware that it needs to be reviewed. I would like for this to be something out of the box and not something that I need to get something from the marketplace for.


author: Aron Gombas _Midori_
body: [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170) It is not very likely that Atlassian will offer Confluence Automation for DC in the foreseeable future (ever?).

If you are open to trying apps, the the Better Content Archiving app does exactly what you look for! It checks pages that [haven't been updated in the last N days](https://www.midori-global.com/products/better-content-archiving-for-confluence/data-center/documentation/page-expiration-tracking) and supports page-specific [expiration dates](https://www.midori-global.com/products/better-content-archiving-for-confluence/data-center/documentation/quick-actions#set-expiration). You don't need to tag the pages and email people, because it has an automation notification system that can email page authors, modifiers, owners and so on.

![content-lifecycle-rules.png](https://community.atlassian.com/t5/image/serverpage/image-id/337933iC751FD21F16DAAC7/image-size/large?v=v2&px=999 "content-lifecycle-rules.png")

Overall, it full automates the process that you are trying to implement half-manually.

*(Discl. this is a paid and supported app developed by our team.)*


author: Kristian Klima
body: [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170)

Automation is Cloud-only and I wouldn't bet on getting it on DC. Based on what was voiced at Atlassian Teams, there are Cloud features that won't make it to the DC.

Having said that, for your use case, there might be a workflow app on the marketplace that does that.


Tags: confluence-data-center

confluence-server

data-center

server
What is a best practice for managing backlog items that are to be groomed?
Asked by Bob Hunt:

Traditionally, some of our teams had been using 'Bucket Sprints' to manage backlog items that are in the process of being groomed. 'Bucket Sprints' are 'fake sprints' created on the backlog that will never become real sprints (i.e. will never be started) and have been a convenient way for teams to group stories together to facilitate the grooming process.

With our transition to JIRA Align, Bucket Sprints are discouraged as they confuse the tool etc.   

My teams are asking what the suggested best practices would be to handle / visualize issues that are to be groomed. One obvious approach could be the use of Labels for this purpose but labels can also be a bit messy.  

What are some other best practices for addressing this within team backlogs.


Answers:
author: John Price
body: The simplest way is to have a workflow with a clear Ready / Ready for Development status and an agreed definition of ready. For example:  

* New = may just have a Summary; it's a pipe dream at this point.
* Ready = has been fleshed out, estimated, and discussed with the team.

A good Product Owner will have things ordered in the backlog such that the next, say, 10 items not in a sprint are the ones to be refined/groomed, or will do everything under an Epic or some other theme.

It's SUPER common for POs to not be great at this, or for teams doing Scrum to not have a full-time PO at all, so really you just need clear ownership of the backlog by 1 person and then make sure they learn strategies for organizing things.

comments: author: Jim Knepley - ReleaseTEAM
body: The answer from [@John Price](/t5/user/viewprofilepage/user-id/183241) is correct.

Depending on how things go, you might also create a way to indicate that a story is groomed but has been deferred to a sprint that isn't the next one. We did this with sprint labels which tied in with reporting nicely.


Tags: data-center

jira-data-center
how to change the technical contact for a Jira instance
Asked by Clara Valverde:

how to change the technical contact for a Jira instance

C?mo cambiar el contacto t?cnico de una instancia de Jira


Answers:
author: Karan Sachdev
body: Hey Clara,

The below support articles should help:

**[Transfer JIRA or Confluence Account Ownership to Another User](https://confluence.atlassian.com/cloudkb/transfer-jira-or-confluence-account-ownership-to-another-user-691012069.html)**

[**How do I add a technical or billing contact to my account?**](https://confluence.atlassian.com/jirakb/how-do-i-add-a-technical-or-billing-contact-to-my-account-432800062.html)

Thanks,

Karan


author: Prachi Bolar
body: Hi [@Clara Valverde](/t5/user/viewprofilepage/user-id/5489829) ,

Welcome to the community.

The article shared above : <https://confluence.atlassian.com/jirakb/how-do-i-add-a-technical-or-billing-contact-to-my-account-432800062.html> should help you.

In case you still finding some issues and unable to do so. please contact our billing team here : <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/>

They should be further able to help you.

Thank you.

Prachi


Tags: cloud

jira-cloud
Why is there no create board option in the software development scrum templet?
Asked by ZHANG Yuze:

Hello?I am a beginner learning to use Jira. When I used Team-managed and create a scrum templet project, I can't see the 'create board' option in ??? on the top right.

Why is there no create board option in the software development scrum templet, and the board in features in project settings is grayed out and cannot be selected?

I don't know if I set something wrong or in a different circumstance from the right one. Could you tell me how to solve this problem? Thank you so much. :D


Answers:
author: Marc - Devoteam
body: Hi [@ZHANG Yuze](/t5/user/viewprofilepage/user-id/5585189)

Welcome.

Board create options are only available on company managed projects.

comments: author: ZHANG Yuze
body: Many thanks!!


Tags: board

create-board

jira-cloud

scrum
Compartilhar respostas predefinidas
Asked by Henrique Correia:

Ol?,

Em um projeto, n?o est? habilitado a op??o para compartilhar as respostas predefinidas


Answers:
author: Henrique Correia
body: ![Respostas.png](https://community.atlassian.com/t5/image/serverpage/image-id/345786i396B615FFBDF6CD1/image-size/large?v=v2&px=999 "Respostas.png")

comments: author: Henrique Correia
body: Neste campo, deveria aparecer uma outra op??o, para compartilhar


Tags: cloud

jira-cloud
SOS Borre un usuario inactivo y ya no me deja agregarlo nuevamente
Asked by Geovana Contreras Trujeque:

Ten?a un usuario inactivo y lo borre, ahora que intento agregarlo me dice que primero hay que activar el usuario para agregarlo, pero no lo encuentro en la lista de usuarios,

?qu? puedo hacer?

Error que me da:

Remove desactive account and try again


Answers:
author: Samuel Gatica
body: Hola [@Geovana Contreras Trujeque](/t5/user/viewprofilepage/user-id/5585144)

Welcome to the community!

Aseg?rate de que el filtro de b?squeda est? desactivado, ya que, por defecto, est? configurado para mostrar ?nicamente los activos.

![Screenshot_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/345825i3012527F436EECDB/image-size/large?v=v2&px=999 "Screenshot_3.png")

Saludos

Sam

comments: author: Geovana Contreras Trujeque
body: Hola, gracias!  
Ya lo revise y aunque ponga los desactivados no se ve.

De hecho el usuario lo borre cuando estaba desactivado.


author: Samuel Gatica
body: Hola [@Geovana Contreras Trujeque](/t5/user/viewprofilepage/user-id/5585144)

Intente replicar el problema sin exito (Desactive un usuario, elimine el usuario, volvi a invitar al usuario).

Te recomiendo que crees un ticket con [Atlassian Support](https://support.atlassian.com/contact/#/)

Saludos

Sam


author: Samuel Gatica
body: Hola [@Geovana Contreras Trujeque](/t5/user/viewprofilepage/user-id/5585144)

Tengo una consulta: ?el usuario cuya cuenta fue eliminada pertenece a Atlassian o es una cuenta administrada por su compa??a?

Encontre este documento que puede ayudar a solucionar el problema [Enabling a deactivated account to provide site-access](https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html)

Saludos

Sam


author: Geovana Contreras Trujeque
body: Gracias, ya levante el ticket, en espera de que me respuesta.


author: Geovana Contreras Trujeque
body: Hola, amuchas gracias, ya se soluciono, la petici?n se tuvo que hacer con el administrador de la empresa.

Saludos,


Tags: cloud

jira-cloud
Jira Automation Webhook
Asked by Jun:

Hi,

I've a use case which the following are the steps:

1. Incoming webhook

2. Find issue based on pull request (we're putting jira id as part of pull request title)

3. Transitioning

a. if issue is in \`Ready for Review\` transition it to \`In Review\`

b. if issue is in \`In Review\` transition it to \`Ready for QA\`

Please advice on what would be the best possible flow for automation


Answers:
author: Mohamed Benziane
body: Hi,

this kb should help you to learn how to read the json fron the webhook.<https://confluence.atlassian.com/jirakb/working-with-incoming-webhook-data-in-automation-for-jira-1125878776.html>

Then you will need to lool for the issue using a variable (smartvalue) and make the transition.

comments: author: Jun
body: Hi [@Mohamed Benziane](/t5/user/viewprofilepage/user-id/1531125) , if I use lookupIssues + (JQL in branch rule/related issues), I'm not able to use if else condition for 3a \& 3b. Is there a better way to do this?


author: Jun
body: This is the flow but it won't be working properly as we can't guarantee the execution order of branches. Correct me if I'm wrong.![Screenshot 2024-09-06 at 2.05.48?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345924iB2F57795AA5E589D/image-size/large?v=v2&px=999 "Screenshot 2024-09-06 at 2.05.48?PM.png")


Tags: cloud

jira-cloud
JQL - Issues not in project sprint
Asked by DLPGF:

Hi,

Looking for a query or some way for me to find these issues.

Project ABC and DEF

If issues ABC-1, ABC-2 are in a sprint that was created in project DEF, is there a way for me to find it?

I want to search across all sprints in Jira. Ideally I would not allow an issue to be part of a sprint not within the project, or a jql that will alert me if someone moves an issue to a sprint outside the project.


Answers:
author: DLPGF
body: Thanks [@John Price](/t5/user/viewprofilepage/user-id/183241) !

How would #2 work? I don't see options in the permissions that will only limit project users.

We currently have our permissions configured so only project admins can Manage Sprints, but all other users still can view other sprints and add them to the issue.

comments: author: John Price
body: (First off, I left out some info. The full set of permissions around sprint management includes Edit Issues/Schedule Issues/Manage Sprints.)

Ideally you want a full Jira Admin to create a small set of useful roles like:  

Administrators

Sprint Managers

Developers

Viewers  

Then, have a Jira Admin create a permission scheme that uses those roles. Sprint Managers might have Schedule Issues and Manage Sprints on top of what Developers (team members) have. Then you set the Sprint Managers role members like this:  

Project ABC = you   

Project DEF = whoever adds stuff to sprints and starts/stops them on that team.

The DEF person won't be able to add your issues to their sprints because they aren't in the role in ABC.


author: John Price
body: I don't think there's a native way to do this using just JQL if what you want is:

* I own project ABC and its sprints
* Someone over in DEF has a board filter that includes ABC issues and keeps adding my stuff to their sprints!

You can do this:

```
project = ABC and sprint is not empty and sprint not in ("ABC sprint 1", "ABC sprint 2")
```

but that isn't too maintainable. Better options:  

1. If it's an isolated issue, go talk to the owners of DEF about your overall agile process.
2. Use permission schemes and roles so that only members of an ABC "Sprint Management" role can put ABC issues in sprints. That will totally block people over in DEF from doing this in the first place.
3. Use Automation for Jira in the ABC project to catch Field Value Changed for Sprint and do something (email, etc.).  

#2 is the simplest way I think, but I'd do 1\&2 together.


Tags: cloud

jira-cloud

jql

sprint
how to use jira?
Asked by Fikade Belay:

I want to use jira for project management and task tracking tools so how to use tools


Answers:
author: Becky Brooks - Visor for Jira
body: Hi [@fikfik](/t5/user/viewprofilepage/user-id/2749015)

Atlassian also made all their training courses free this year. A BIG announcement at Atlassian Team '24 (their conference).

Check out what training is now free here: <https://www.atlassian.com/blog/announcements/introducingfreeondemandlearning>


author: Shikha Verma
body: Hi [@Fikade Belay](/t5/user/viewprofilepage/user-id/5585058) Welcome to the community.  
Here are some links that you can refer:  
[Get started in Jira](https://www.atlassian.com/software/jira/guides/getting-started/basics#step-1-create-a-project)   
[How to Use Jira for Project Management](https://project-management.com/how-to-use-jira/)  
[Use Jira Work Management for project management](https://support.atlassian.com/jira-work-management/docs/use-jira-work-management-for-project-management/)  
[Task tracking template](https://www.atlassian.com/software/jira/templates/task-tracking)  
[Task Management in Jira](https://activitytimeline.com/blog/task-management-in-jira-full-guide)  

But if you want some specific information. Please let me know.   
Hope this will help you!


Tags: cloud

jira-cloud
How to add a project to an existing Context?
Asked by jeroen_wilmes:

I do have a Context for a particular field, and already a long list of projects that are making use of the context.

If I want to add another project, then I know only one way of doing that, and that via editing the context, but then I must select again ALL already selected projects. I don't see an "add" option.

Having more than 100 project in total an easily a context applied to 20 projects, it is undoable to first right down the projects already selected for that context and then again select them all again plus the new one to be added.

There must be a smarter way to do that (without any plugin application). Who can help me out?


Answers:
author: Chris Rainey
body: Hi there,

When you go into the context configuration, if you have a Windows device, you should be able to hold the ctrl key and click on the project(s) you want to add to the context. This will allow you to add projects to the context and the projects already defined in the context should remain selected.


Tags: cloud

jira-cloud
It's not possible to create new Releases with the current Chrome Version
Asked by Chrisian Heiser:

We encounter the problem in Chrome version: 128.0.6613.120 that the function bar, which provides the functionality to create new releases is not shown.

This is how it looks in Edge:   
![image.png](/t5/image/serverpage/image-id/345771i18D3D172B318643A/image-size/large?v=v2&px=999 "image.png")  

This is how it looks in Chrome:   
![image.png](/t5/image/serverpage/image-id/345772i1C31489A3A3F2338/image-size/large?v=v2&px=999 "image.png")  

We tested with an older version of Chrome, like 126.X. With this there was no issues. The problem also appears in the incognito tabs.


Answers:
author: Dan Breyen
body: Hi [@Chrisian Heiser](/t5/user/viewprofilepage/user-id/5585080) welcome to the community! I took a quick look at [Atlassian's Jira site](https://jira.atlassian.com/secure/Dashboard.jspa) and didn't see anything specific to this issue. Have you tried flushing your browser cache in Chrome? What happens if you login on another PC using Chrome, or if someone else tries on another PC, do they experience the same behavior? Are you using the latest release of Jira Data Center?

If you've tried all of those things, you could open an issue with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and get their feedback. It sounds like there may be some code changes to make.

Hope that helps.

comments: author: Chrisian Heiser
body: Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375)

thanks for you response. This behavior stays on all PCs from which I've tested and also our users experience the issue on their PCs.

We are currently on version 9.4.25. Deleting the cache or switch to another user, also doesn't change anything. Only a downgrade of Chrome fixed it in my tests.

I guess I'll open a ticket at the Atlassian Support, like you mentioned.

Thanks   
Christian


Tags: data-center

jira-data-center

jira-server

server
Migrar projetos entre sites diferentes sem conta administrador
Asked by paulo paz:

Pessoal estou com uma tarefa quase imposs?vel mas n?o custa solicitar a ajuda dos mestres do JIRA.

Existe um projeto que foi criado para teste e a pessoa que criou n?o temos mais contato e ? essa pessoa que possui a senha de administrador desse projeto teste. Gostaria de saber se existe alguma forma de exportar esse projeto a outro SITE que sou administrador?

Agrade?o a ajuda

TKS!!


Answers:
author: Trudy Claspill
body: Ol? [@paulo paz](/t5/user/viewprofilepage/user-id/5585071) ,

Bem-vindo ? comunidade Atlassian.

Se esse projeto existir em um site Jira diferente que usa um URL diferente e voc? n?o for administrador desse site, n?o ser? poss?vel acessar o recurso nativo para copiar o projeto para um site diferente.

Se voc? ainda tiver acesso aos dados do projeto nesse site, poder? exportar os dados do problema por meio da fun??o Exportar dispon?vel na tela Visualizar todos os problemas e usar a fun??o de importa??o CSV em seu ambiente para importar os dados. Isso n?o obter? todas as datas das edi??es. O hist?rico de problemas n?o seria encontrado, nem os Anexos, por exemplo.

Voc? teria que configurar os mesmos campos personalizados em seu pr?prio site que foram usados ??pelo projeto no outro site.

Outra alternativa ? aproveitar a API REST do Jira para extrair os dados de outro site e, da mesma forma, usar a API REST para adicionar esses dados ao seu site.

---

Hello,

Welcome to the Atlassian community.

If that project exists under a different Jira site that uses a different URL, and you are not an administrator for that site, then you will not be able to access the native feature to copy the project to a different site.

If you still have access to the project data on that site you could work on exporting the issue data through the Export function available on the View All Issue screen, and using the CSV import function in your environment to import the data. That will not get all the date of the issues. The issue history would not come across, nor would Attachments, for instance.

You would have to set up the same custom fields in your own site that were used by the project in the other site.

Another alternative is to leverage the Jira REST API to extract the data from the other site, and similarly use the REST API to add that data to your site.

> Migrate projects between different sites without an administrator account
>
> Guys, I have an almost impossible task but it doesn't hurt to ask for help from the JIRA masters.
>
> There is a project that was created for testing and the person who created it we no longer have contact with and it is this person who has the administrator password for this test project. I would like to know if there is any way to export this project to another SITE that I am an administrator?
>
> Thank you for the help
>
> TKS!!

comments: author: paulo paz
body: Muito Obrigado!!


Tags: cloud

jira-cloud
Reactivate deactivated accounts
Asked by Peppol Service Desk:

Hi,

Could please check why I can't as admin not reactivate deactivated accounts?

Best Regards,

Ali


Answers:
author: Fazila Ashraf
body: Hi [@Peppol Service Desk](/t5/user/viewprofilepage/user-id/5585066)

You should be an org admin to perform this action and i understand from the 'Permission level' you set in this question that you are only a product admin.

Please reach out to the org admin of your site.

You can refer to different admin roles in atlassian site in <https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/>

Hope this helps!

comments: author: Peppol Service Desk
body: Hi,

I'm org admin but in this, there was nothing too select for org admin, see the below screenshot

![Screenshot 2024-09-06 192527.png](https://community.atlassian.com/t5/image/serverpage/image-id/346041i5BE813BBEBD4BC66/image-size/large?v=v2&px=999 "Screenshot 2024-09-06 192527.png")


author: Fazila Ashraf
body: [@Peppol Service Desk](/t5/user/viewprofilepage/user-id/5585066) , Please try the solution in <https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html> to reactivate the account.


author: Peppol Service Desk
body: Thank you, it seems I need to verify our Domain for this, which I will do it later, but I have removed the deactivated account "janandre.maeroe@dfo.no" and wants to add it again, but I got the error message that "remove first the deactivated account and add it again".

Could you please check this?

Thanks.


author: Peppol Service Desk
body: hi, Any status on this?


author: Fazila Ashraf
body: If you remove the account, i think it takes some time (\~14 days) to sync and completely remove it


author: Peppol Service Desk
body: Hi,

In the screenshot, the user is deactivated, and I want to reactivate the user and based on the guideline, there is a reactivate button, but I don't see anything.![Screenshot 2024-09-05 163433.png](https://community.atlassian.com/t5/image/serverpage/image-id/345791iE6F3420D93D9D874/image-size/large?v=v2&px=999 "Screenshot 2024-09-05 163433.png")

__PRESENT


author: Fazila Ashraf
body: Hi [@Peppol Service Desk](/t5/user/viewprofilepage/user-id/5585066)

Could you give more details about the problem with screenshots?

We on community are fellow atlassian enthusiasts and we do not have any access or visibility to your systems


Tags: cloud

jira-cloud

not-applicable

user-management