youngmon/atlassian-qna huggingface dataset:
Customize Incident Status
Asked by Ajith Ramachandra:

Hello, is there a way to Customize Incident Status, we want to remove "**Monitoring"** and instead use**"Mitigated"**


Answers:
author: Howard Nedd
body: Hi [@Ajith Ramachandra](/t5/user/viewprofilepage/user-id/4993699) ,

You can customize the names of the different component statuses. For example, you can change "Operational" to "Everything's Great!"

Here is the JS example:

```
<!-- Customize (don't change the ones you want to stay the same) the values declared in the first four lines and then paste the following into your Custom Footer section --><script> $(function() {  var operationalText = "Operational"  var degradedText = "Degraded Performance"  var partialText = "Partial Outage"  var majorText = "Major Outage"  var newText = function(str) {  if (str.indexOf('Operational') != -1) {   return str.replace('Operational', operationalText);  }  if (str.indexOf('Degraded Performance') != -1) {   return str.replace('Degraded Performance', degradedText);  }  if (str.indexOf('Partial Outage') != -1) {   return str.replace('Partial Outage', partialText);  }  if (str.indexOf('Major Outage') != -1) {   return str.replace('Major Outage', majorText);  }  }  $('.legend-item').each(function() {   var $this = $(this);   var $html = $this.html();   $this.html(newText($html));  });  $('.component-inner-container .component-status').each(function() {   var $this = $(this);   var $html = $this.html();   $this.html(newText($html));  }); });</script
```

Hope that helps.

Regards,

Howard
StatusPage Uptime data
Asked by Shreshth Kaushik:

Is it possible to change the number of days to display for uptime data instead of showing for a fixed of 90 days?


Answers:
author: John M
body: Hi Shreshth,

While there is no way to change the number of uptime days displayed directly from the Statuspage management panel, this is likely something that could be achieved using custom HTML / CSS / JS. Here is some documentation on the subject:

<https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>


Tags: cloud
Is there a way to reduce StatusPage notifications to only when there is a full outage?
Asked by Adam Parker:

I'm getting absurdly high amounts of partial outage notifications (I'm looking at you, Twilio). Is there a way to limit notifications to only full outages?


Answers:
author: Jesse Klein
body: Hi Adam,

This is Jesse from the Statuspage support team. Thanks for reaching out about this. Notifications are only meant to be sent whenever the company has created an incident and have selected a component. It doesn't matter which status the component is in. This means, unfortunately, that there is no way to filter it out by the severity of the component outage since things are all triggered off of an incident creation.

If you haven't already, you can select the components you really care about on Twilio's Statuspage. That way, when an incident occurs that isn't something you care about, the notification would be suppressed. Hopefully that will help reduce some of the noise. If you had any other questions, please let me know.

Regards,  
Jesse

comments: author: Adam Parker
body: Twilio's texting service is "degraded" about 5x/day but very rarely goes out completely. I finally found where I saw "reduce notifications" -it's in my Slack app settings: "Too noisy? Manage component updates ." I just removed Twilio's north America texting service from Slack notifications. Thanks!


author: Jesse Klein
body: Ahhh understood Adam,

That's a great idea to have if you're using Slack. Hopefully that helps with some of that extra noise.

Regards,  
Jesse


Tags: cloud
Can the status of a component group be controlled?
Asked by Walter Feddern:

I have a component group with several child components. If I update one of the child components to major outage, then it also updates the group to major outage.

What I really want is if some child components are in major outage, then group should be "partial outage", but if all child components are in major outage, then group should also be in major outage.


Answers:
author: Abraham Musalem
body: Hi Walter,

Thanks for reaching out about this. Abe here with Statuspage support.   

Unfortunately this is not currently possible but there is an open feature request which I've gone ahead and added you to. If it ever gets implemented, we'll do our best to reach out.   

Let me know if you have any questions,


Tags: cloud
Get a list of active maintenances by component-id through API
Asked by vikas.gupta:

Hi,  
I want to get the list of active maintenance for the specific component-id thought API call. for Example:   
If I schedule 3 incidents in the difference of start time by 5 min using three different component id, then all 3 will go in progress after some time and then I want to list one of them via API call. How I can do that. I got this

```
curl https://api.statuspage.io/v1/pages/{page_id}/incidents/active_maintenance \  -H "Authorization: OAuth your-api-key-goes-here" \  -X GET
```

but it lists all 3 that are in active state. I want to list only one of them according to component ID.


Answers:
author: Ashish Shetty J
body: Hi Vikas,

Thanks for reaching out to the Statuspage team.  
Unfortunately, we do not currently have a query parameter for the active maintenance API endpoint that may allow us to narrow the result by components.

The only available query parameters for this endpoint are page and per_page as mentioned in the [API documentation](https://developer.statuspage.io/#operation/getPagesPageIdIncidentsActiveMaintenance).

I'm afraid the only workaround to achieve this at the moment would be to filter the results on the client side by making changes to the script.

Thanks,  
Ashish

comments: author: vikas.gupta
body: The per_page option is not helpful in this place, but I have written a python script that works well for me. But again query parameter will definitely be the perfect requirement here.

Anyways,

Thank you, Ashish.


Tags: cloud
Is there any way to automate incident entry on status page?
Asked by Code Connect:

We are looking for a solution that could help us to automate the entry of incidents on the status page.


Answers:
author: Darryl Lee
body: Hi [@Code Connect](/t5/user/viewprofilepage/user-id/4983984) ,

This is Darryl. I am here to help. ?

As I am not quite sure about this inquiry here, would you mind letting us know:

1. If this is an inquiry for Statuspage features, not Opsgenie?
2. Please elaborate on the expected workflow and outcome of this automation you mentioned.

Thank you.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: Code Connect
body: Hi [@Darryl Lee](/t5/user/viewprofilepage/user-id/3680306)   

Thank you for responding to my query!  

This is an inquiry for statuspage feature. So basically to monitor the uptime of our servers we have configured them on statuspage . Whenever we have a new incident/maintenance we have to manually add that to the statuspage. We want the ability to automate this process through which we can add the incidents/maintenance to the corresponding components.

Appreciate your input!

Thank You \& Regards!

Sajan Varma  
Code Connect Team, FIS


author: Darryl Lee
body: Hi [@Code Connect](/t5/user/viewprofilepage/user-id/4983984) ,

Thanks for the confirmation.

To have the automation, I would suggest the following approaches:

1. [Statuspage API](https://developer.statuspage.io/).
2. Component Automations such as [Email Automation](https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/).
3. 3rd-party integration to automatically create and sync the status for Incidents \& Components. Such as [Opsgenie integration](https://support.atlassian.com/statuspage/docs/set-up-an-opsgenie-integration/) and you can spin up a new Opsgenie trial via [this link](https://www.atlassian.com/software/opsgenie/try).

Hope this helps.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian


author: Code Connect
body: Hi [@Darryl Lee](/t5/user/viewprofilepage/user-id/3680306)   
Thanks for the suggestions!  

We'll try the suggested solutions and will get back in case we need any help.  

Really appreciate your quick support.  

Thank You \& Regards!

Sajan Varma  
Code Connect Team, FIS


author: Darryl Lee
body: No problem at all [@Code Connect](/t5/user/viewprofilepage/user-id/4983984)!

Hope you'll find the best setup for your operations soon.
Is it possible to remove component tagged in a closed incident?
Asked by Ece Akturk:

Hello community!

Is it possible to remove a tagged component from a closed incident? Our structure is as follows:

* Site A
  * componentWeb
  * componentApi
  * componentIntegrations
* Site B
  * componentWeb
  * componentApi
  * componentIntegrations
* \<4'ish more sites, same structure\>

Yesterday there was an incident where 1 of the components was affected only for 1 of the sites but the person managing the incident tagged the same component in Sites A and B when only A was affected.

I noticed it only after resolving the problem and seeing one of the notification emails that said that two components were affected.

I was able to clear Site B's degraded performance and major outage statuses from the components interface in the UI so the uptime is accurate, but the incident still has Site B tagged and it shouldn't be.

I tried using the API's but the get incident call doesn't return my incidentId (obtained from the get incidents list call) I think because it's closed. Side question - is that expected? Does get incidents only return active incidents?

At any rate - looking for a way to remove erroneously tagged components from a closed incident :) This is what I'm looking to achieve if it helps:

![tempsnip.png](https://community.atlassian.com/t5/image/serverpage/image-id/205286i012FA9208F573304/image-size/large?v=v2&px=999 "tempsnip.png")

Thanks in advance for any help!


Answers:
author: John M
body: Hi Ece,

Unfortunately, once the incident is closed you cannot remove the associated components.

You can, however, get the incident ID of a closed incident from the incident's URL in the app:

![2022-07-08_15-42-17 (1).gif](https://community.atlassian.com/t5/image/serverpage/image-id/205303iC89E395533DA1660/image-size/large?v=v2&px=999 "2022-07-08_15-42-17 (1).gif")

comments: author: Ece Akturk
body: Thanks for confirming John - I don't think the incident ID helps me at this point since I can't use it to edit the components but thanks for the info :)


Tags: cloud
API documentation for metrics incorrect?
Asked by Andrew Elwell:

Hi, I've just been updating some python requests scripts to publish metrics and note that the API endpoint is returning an undocumented return code (202)

While I understand the logic of this (the data doesn't show up on the plots at once), it's not mentioned anywhere in <https://developer.statuspage.io/#operation/postPagesPageIdMetricsData>

Can the documentation be updated please?


Answers:
author: John M
body: Hi Andrew,

Thanks for bringing this to our attention - I didn't find a 202 in our documentation either. I will submit a request to have the documentation updated so that we mention the 202 code means the data is being processed but has not completed.

comments: author: TheSkout001
body: Hi John,

I recently got a [problem](https://community.atlassian.com/t5/Statuspage-questions/Adding-data-to-metric-docs-wrong/qaq-p/231513) with metrics, got response status code 400, which is not listed in [Add data to a metric](https://developer.statuspage.io/#operation/postPagesPageIdMetricsMetricIdData)   

Can the docs be updated pls??


Tags: cloud
Can we have on-approval subscription to add Subscribers?
Asked by sumit-kumar.sharma:

We would like to know about subscription model on Statuspage.

Is it possible to approve email-addresses before allowing subscriptions?


Answers:
author: Darryl Lee
body: Hi [@sumit-kumar.sharma](/t5/user/viewprofilepage/user-id/4905011) ,

This is Darryl. I am here to help. ?

Understand that you would like to know about the subscription model on Statuspage.

In short, there is no approval for the Statuspage Admin (especially the Public pages as it may come from anywhere and massive amounts) to grant the subscription requests.

In the current design, the Email Subscription works in this way:

1. The user browses your Statuspage and clicks to Subscribe Via Email.
2. When they subscribe, they will receive an email with a confirmation button. The confirmation link must be clicked in order to receive any notifications; it expires after 90 days.

It's essentially a self-service process. For more details, please find [this document](https://support.atlassian.com/statuspage/docs/enable-subscribers/#Email-subscriptions).

*** ** * ** ***

Is that able to answer your inquiry? If the approval from the Statuspage Admin is crucial, please help provide your scenario/workflow and I will help you create a feature request.

Thank you.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian


Tags: cloud

subscription
I don't want to show the "Components affected" section in emails which are sent to subscribers
Asked by Toby Aikins:

We only have one component on our statuspage, so I don't want this to be shown to the subscriber when I email them. How can I turn this off please?


Answers:
author: Arumugam M
body: Hi [@Toby Aikins](/t5/user/viewprofilepage/user-id/4783242),

Thank you for your question on email customisation.

At the moment, the customisation is limited to editing the logo and footer. The body cannot be changed. This is just something that we do not allow customization for at this time as it is where the incident update is shown so we want to keep that standardized.

Please accept my sincere apologies for the inconvenience.

Please let me know if you have any other questions.

Thanks,   
Arumugam


Tags: cloud
how to add component in status page that does not affect top-level status?
Asked by mehrshad.saadat:

We created a component group under name of " Coming Soon" to let our customers know about our new POPs  

we added a component to this group and set its status to "'Under Maintenance", But it caused the top-level status also become " Service Under Maintenance",

How can we exempt the component from not being calculated in Top level status?


Answers:
author: Howard Nedd
body: Hi [@mehrshad.saadat](/t5/user/viewprofilepage/user-id/4973513) ,

I don't believe there is a way to do that. Generally the whole idea of grouping components is that the group component status depends on the status of the components within it and therefore it would not make a lot of sense to exclude the status of a component if it is in that group.

I believe the only way to do this is to exclude that component from the group of you don't want the component group to be updated by this component.

Components can have two levels of hierarchy using component groups. A component group can house multiple components within it and can be expanded to see a detailed view of the individual components.

Regards,

Howard

comments: author: mehrshad.saadat
body: Thank you for reply, but I want to exclude the Group Component ( with all of components inside it) so it won't affect top-level of status ( upper banner in the page)


Tags: cloud
Call API from maintenance event
Asked by Leo Chan:

Is it possible to post an API after a maintenance is created?

For instance, we would like to post a slack notification when a maintenance is created, I am having trouble finding it.  

The only way I can see is using the active maintenance. Save it then compare it when a new maintenance is added -   

<https://developer.statuspage.io/#operation/getPagesPageIdIncidentsActiveMaintenance>


Answers:
author: John M
body: Hi Leo,

You actually don't even need the API to send a Slack notification when a maintenance window is created. Simply go to your live Statuspage, click the "Subscribe to updates" button, click on the "Slack" tab and click "Subscribe via slack" and you can have notifications sent to a Slack channel.

Then, when you schedule maintenance, just be sure the "send notifications" checkbox is checked.

comments: author: Leo Chan
body: Hi [@John M](/t5/user/viewprofilepage/user-id/4625213) ,

Sorry for the late reply as I was out of office. This is helpful -  

I got error when I tried to add a webhook URL, "Token can't be blank". Is this because legacy token not supported by Slack anymore?

<br />

<https://support.atlassian.com/statuspage/docs/set-up-a-slack-integration/>  


author: Leo Chan
body: Sorry, I thought I already added [Statuspage Team Notifications in Slack app directory](https://atlassian.slack.com/apps/A0F7VRHCL-statuspage?next_id=0) but I missed it. Thanks again!


Tags: cloud
Is it possible to copy/duplicate third-party components?
Asked by TonyG:

Is it possible to copy/duplicate third party components like mailgun etc?  
We have mailgun integrated into a few of our sites so want to have it in multiple component groups. I had a look and cannot see any way to do this, is it possible?  
![statuspage-third-party-components.PNG](/t5/image/serverpage/image-id/203621i1192EA45B311CFCE/image-size/large?v=v2&px=999 "statuspage-third-party-components.PNG")


Answers:
author: Talar Pavlovic
body: Hi there Tony,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help.

At this time a single component cannot be added to multiple groups - having said this, we have a feature request in place with our product team requesting the option to be added. I have gone ahead and added your request to this ticket.

Regards,  
Talar

comments: author: TonyG
body: Hi Talar,

OK, thanks for that.

Kind regards,  
Tony


author: Andrzej Pilichowski
body: Hi [@Talar Pavlovic](/t5/user/viewprofilepage/user-id/4425298)

Our team is also interested in the same feature. Do you perhaps have a link to a public backlog that you could share?

Best,  
Andrzej


author: Talar Pavlovic
body: Hi there Andrzej,

Thank you for the question - our Statuspage Bugs are public, and you can see them [here](https://jira.atlassian.com/browse/STATUS-757?jql=project%3DSTATUSPAGE%20AND%20type%3DBug%20AND%20statusCategory!%3DDone%20ORDER%20BY%20updated)

At this time, our Product Managers have decided not to make the Feature Request list public. Instead, our Feature Requests are triaged on the basis of Support Ticket volume, which drives the analysis by our Product team.

Regards,  
Talar


Tags: cloud
Statuspage email advanced customization
Asked by Amit Levi:

Hi

In addition to the email customization feature that allows adding footer and changing colors, is there an option either by the Statuspage or an external tool to customize the email template, mainly the subject?

for example, the Postmortem email is sent like an incident and creates lots of confusion, the notified audiences think it is an incident notification.


Answers:
author: Mona Singh
body: Hi Amit,

Good day! I am Mona from Atlassian Support.

I understand you are looking for customizable email templates with a descriptive subject for end-users. Unfortunately, at the moment, the only customization available is specific to the Footer message, change in color, logo \& "send from email".

However, we have a feature request to add more email customization ability to our Statuspage product, and the ticket ID is STATUS-156.

We will keep you posted if there are any updates on this because the ticket doesn't provide any public access to our customers.

Thanks  
Mona Singh

comments: author: Amit Levi
body: Thank you for the prompt reply, is there a list of requested features and product road map?


author: Mona Singh
body: Hi Amit,

Thanks for your reply. Unfortunately, we do not have Statuspage Feature Requests publicly accessible for customers at the moment.   

Therefore, we will make sure to notify you if there's any development on this request or you can reach out to us by creating a [Support ticket](https://support.atlassian.com/contact/) and sharing the ticket ID: **STATUS-156** and we'll let you know the latest updates.

Also, you can check out this [link](https://www.atlassian.com/roadmap/cloud?selectedProduct=statuspage) to know more about the product roadmap.

Hope it helps and do feel free to write back if you have any further queries and we'll be happy to help :)  

Regards,  
Mona Singh


Tags: cloud
No Localized app
Asked by Avi:

.


Answers:
author: Luis Huescas
body: Hello Avi,

I will like to share with you the documentation about Translate pages with Localize, which I hope help you on this: <https://support.atlassian.com/statuspage/docs/translate-pages-with-localize/>

If you need additional assistance in the future, I suggest you open a new ticket at [support.atlassian.com](http://support.atlassian.com/). Whit a case will be easier to provide you with further support.


Tags: cloud
Can system metric graphs in Statuspage show multiple lines for different metrics?
Asked by Shreshth Kaushik:

![Screen Shot 2022-06-20 at 11.26.55 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/202638i994110F2BBF02F46/image-size/large?v=v2&px=999 "Screen Shot 2022-06-20 at 11.26.55 AM.png")Let's say I am monitoring AWS connectivity for US-east-1 but I also want to monitor for US-east-2 and show it in the same graph with different line color, can I do that?


Answers:
author: John M
body: Hi [@Shreshth Kaushik](/t5/user/viewprofilepage/user-id/4970593),

Each metric ID (which adds data points to a graph) can only correspond to one graph on the page, so adding a new metric would create a new graph.

So to answer your question, unfortunately, there is currently no way to add more than one metric to a single graph.


Tags: cloud
Uptime % Not Updatng
Asked by alex_webber:

Hi,

We adjusted the timeline of a recent incident in-line with our Tech. Provider yesterday, however, the updates are not yet reflected after +12 hrs and the outage still suggests 8h 39m, when it should now be 3hrs.

Can you explain why there is such a delay, please?

Ref. <https://gladly.statuspage.io/incidents/wfhtw26h5vb3> // <https://gladly.statuspage.io/>

Thank you!


Answers:
author: John M
body: Hi Alex,

The component's historical uptime needs to be updated separately from the incident itself. Because component uptime can be linked to more than one incident it doesn't necessarily correlate perfectly with the incident timeline in all cases. ![2022-06-14_16-01-37 (1).gif](https://community.atlassian.com/t5/image/serverpage/image-id/201935iE8B2210CAF36B91A/image-size/large?v=v2&px=999 "2022-06-14_16-01-37 (1).gif")

comments: author: alex_webber
body: [@John M](/t5/user/viewprofilepage/user-id/4625213) THANK YOU SIR!


Tags: cloud
How to migrate user from Remote JIRA Directory to Confluence Internal Directory ?
Asked by Pedro Felgueiras:

I'm trying to implement a new process for managing users, groups, roles and permissions.

For that I need to migrate all the user and groups that wore create on the Jira Internal Directory to my Crowd.

I had try to found some documentation and questions on the community but I think I didn't find any wright answer for my question.

Best regards,

Pedro


Answers:
author: Christos Moysiadis
body: Hi [@Pedro Felgueiras](/t5/user/viewprofilepage/user-id/510378)

have you read this [Migrate users](https://confluence.atlassian.com/adminjiraserver/migrating-users-between-user-directories-938847059.html) ?

Best regards

CM

comments: author: Pedro Felgueiras
body: Yes, I have read but cant use it...

> However, it cannot be used for any of the following scenarios:

*
  > Migrating a specific set of users or one single user from one directory to another
*
  > **Connector user directories --- these can be easily identified, as they have a Synchronize option**
*
  > Migrating groups only
*
  > Migrating users without their groups


author: Christos Moysiadis
body: Then as it say below maybe.

* Migrating users manually

I dont know another solution. Maybe someone else could help more!


author: Pedro Felgueiras
body: Thanks for the help [@Christos Moysiadis](/t5/user/viewprofilepage/user-id/1530187)


Tags: crowd-administration

jira

jira-administration

jira-server

server