youngmon/atlassian-qna huggingface dataset:
All the users are not able to view certain issue in team - managed project.
Asked by Snehil Gupta:

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/330875iDB7BE60CE55BDCBD/image-size/large?v=v2&px=999 "Capture.JPG")

All the users are not able to view certain issue in team - managed project.   
Issues have not been deleted.


Answers:
author: Ste Wright
body: Hi [@Snehil Gupta](/t5/user/viewprofilepage/user-id/5477965)

I'm assuming someone can see the issue, correct? Otherwise how do you know it hasn't been deleted?

And these users have access to this Project (i.e can see other issues in it)?

---

You can restrict access to an issue, to only allow specific Project Roles to view them - this could be the issue.

To check this...

1. Go to the issue (you need to be able to see it)
2. Select the padlock icon in the top-right corner
3. Add/remove restrictions if necessary

If restricted, the padlock will be locked on the issue screen and highlighted in red.

Ste

comments: author: Snehil Gupta
body: User mentions no one is able to see them. what can be done


author: Ste Wright
body: Hi [@Snehil Gupta](/t5/user/viewprofilepage/user-id/5477965)

Just this issue, or all of them in this Project?

Ste


author: Snehil Gupta
body: there are 3 to 4 issues all users donn't see. How can we confirm if issue was deleted?


author: Snehil Gupta
body: User didn't receive the notification as well on deletion of issue.


Tags: cloud

jira-cloud
Getting an error message when creating an issue in Jira - "Accessible: Accessible is required."
Asked by Jason Finan:

Hi,

When I try to create an issue in Jira software - Cloud I get the following error message:

"Accessible: Accessible is required."

I am unable to create the issue because of the error and I'm not sure how to troubleshoot this particular error. Has anyone else come across this before?

Regards,

Jason ![Jira Error.png](https://community.atlassian.com/t5/image/serverpage/image-id/330873i0111A1571738B8D1/image-size/large?v=v2&px=999 "Jira Error.png")


Answers:
author: Walter Buggenhout
body: Hi [@Jason Finan](/t5/user/viewprofilepage/user-id/4604790),

This error seems to suggest you either have a workflow validator in place that is checking if the *Accessible* custom field is filled out, or someone set the *Accessible* field as required in the *Field Configuration Scheme* behind your project.

On top of that, the field is probably not listed on the *create issue* screen for the project / issue type you are trying to create. And so you end up being blocked.

You can find all the configuration elements I mentioned from your project settings. Look for and review your project's *workflow* and *issues \> fields* and *issues \> screens*.

Hope this helps!

comments: author: Jason Finan
body: That was the issue Walter - many thanks for your prompt and accurate answer.


Tags: cloud

jira-cloud
Same list view for everyone
Asked by Pasquale Laviano:

In Jira Work Management, in the list tab, is it possible to create columns that are the same for all users?

Thanks


Answers:
author: Ste Wright
body: Hi [@Pasquale Laviano](/t5/user/viewprofilepage/user-id/5525194)

This isn't possible natively at this stage, although there is a feature request for it - check out [JWMCLOUD-98](https://jira.atlassian.com/browse/JWMCLOUD-98)

You could see if an App's list view allows this though? Check out Apps such as...

* [JXL Sheets](https://marketplace.atlassian.com/apps/1224710/jxl-sheets-hierarchy-structure-sum-up-time-in-status-table?hosting=cloud&tab=overview)
* [Excel-like Bulk Issue Editor for Jira](https://marketplace.atlassian.com/apps/1214580/excel-like-bulk-issue-editor-for-jira-spreadsheet-table?hosting=cloud&tab=overview)
* ...or another App from the [Marketplace](https://marketplace.atlassian.com/)

Ste

comments: author: Pasquale Laviano
body: Thank you, then let's wait for the appeal to be accepted.


author: Ste Wright
body: If this answer helped answer your query, could you accept it?

That helps others know it can help them too :)

Ste


author: Raziman Dom - Ricksoft
body: Thank you [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) for mentioning our apps!

[@Pasquale Laviano](/t5/user/viewprofilepage/user-id/5525194)

If you have any questions about [Excel-like Bulk Issue Editor for Jira](https://marketplace.atlassian.com/apps/1214580/excel-like-bulk-issue-editor-for-jira-spreadsheet-table?hosting=cloud&tab=overview), please let me know :)


Tags: cloud

jira-cloud

jira-work-management
Jira configuration deployment tool
Asked by Ji?? Volf:

Hello,  
I have a question about transferring Jira configuration between environments. We are a team taking care of the development of Jira in the corporate. We have several environments in Jira data center and as part of development we would like to release the configuration from lower to higher environments like a normal development team. The question is whether you have experience with any of the plugins offered in the marketplace. For example, I was interested in the Salto Configuration Manager for Jira application, so I would like to know if it has a more widespread alternative or if there is another solution.  
Thanks a lot :-)


Answers:
author: Kelsey LaMastres _Appfire_
body: hi [@Ji?? Volf](/t5/user/viewprofilepage/user-id/5027183)

Welcome to the community!

Definitely take a look at [Appfire's Configuration Manager for Jira (CMJ)](https://marketplace.atlassian.com/apps/1211611/configuration-manager-for-jira-cmj?tab=overview&hosting=datacenter) app. You can start a 30-day free trial to see if it suits your needs.

We welcome any questions you might have about the app - just [create a ticket](https://appfire.atlassian.net/servicedesk/customer/portal/11) with our awesome support team.

Hope it works for you!

Kelsey from Appfire


author: Danny
body: Hi [@Ji?? Volf](/t5/user/viewprofilepage/user-id/5027183) ,

Unfortunately, I cannot give you an alternative. I have used Salto's Configuration Manager for Jira, and it does the job.

Hope this helps when it comes to making a decision.

comments: author: Ji?? Volf
body: Thank you for your response. At Salto, we are a bit nervous about transferring the Jira configuration to their cloud environment. From the principle of jira data center, when we have all configurations and data on our servers, this feature is difficult for us to grasp.


Tags: configuration

data-center

deployment

jira-data-center
Hi, I need help to understand how can I create linkend issues based on number of users?
Asked by Linxio Support:

Hi, I need help to understand how can I create linkend issues based number of users in customfield?

For example:  
I have user picker custom filed and I need to create linked issues for each user in user picker field and put each name to sammury on new linked issues. How can I do it with Jira automation?


Answers:
author: Jovin
body: Hey [@Linxio Support](/t5/user/viewprofilepage/user-id/3673863)

You can achieve this by creating an automation rule, the trigger I'll use in the example is "Issue created" for simplicity.

1. **Trigger**: Issue created
2. **Condition:** If "User Picker" IS NOT EMPTY
   1. I do these conditions as a fail safe so the rule doesn't error
3. **For Each:** Advanced branching
   1. Smart value: {{issue.User Picker}}
   2. Variable name: userForIssue
4. **Action:** Create issue
   1. Set the project \& type as you wish
   2. Summary: {{userForIssue.displayName}}
   3. Also in "Choose fields to set" choose "Parent"
   4. Set "Parent" to "Trigger Issue"

It will now iterate over every user chosen and create a child issue!


Tags: cloud

jira-data-center
Getting Pullrequests details on JIRA dashboard
Asked by Sunny Titus Besta:

I want to populate the list of PRs which are merged to the main repo on Jira Dashboard, however I'm unable to get the end result.

**Steps I followed so far:**

1. I've created the JQL query with ++*development\[pullrequests\].all*++ to bring up the entire list of PRs raised. This filter shows me both ++Under Review++ and ++Merged++ PRs. For some reason *development\[pullrequests\].merged*does not work
2. These merged PRs are the ones which are merged to the local repo. The actual PRs which are raised to the official repo are mentioned in the comments section.

**Questions:**

1. What steps can I follow to bring the list of PRs which are raised to the official repo?
2. How to integrate Github to jira to know if the PRs raised to main repo are merged or declined?


Answers:
author: Nicolas Grossi
body: [@Sunny Titus Besta](/t5/user/viewprofilepage/user-id/5525165) Welcome! you might take a look at this thread: <https://community.atlassian.com/t5/Bitbucket-questions/Create-a-dashboard-listing-pull-requests-with-more-than-a/qaq-p/1896404>

Nicolas


Tags: cloud

jira-cloud
after the approve, It's couldn't run for jira condition
Asked by Erdem U?AK:

Dear Atlassian family, I have a problem. I can't find how I resolve this situation. I'm creating issue on Jira project and sending to Manager Approval. After the approve step, it should give a permissio?n for related sql database. I did all of the workflow editing


Answers:
author: Ste Wright
body: Hi [@Erdem U?AK](/t5/user/viewprofilepage/user-id/5505009)

Can I clarify a few things here:

* Is this a Jira or Jira Service Management Project?
* How does the Approval process work?
* What is blocking the next step? Is it a Workflow condition?

I'm also not sure how the permission for SQL database links into the Workflow.

Ste


Tags: data-center

jira-data-center
enable email notification for Jira Service management
Asked by Pietro Angileri:

Hi, I don't receive email notification for my account Jira since 17 May 2024.

I have to receive notifications for the ticketing platform, for example

The Gmail account is ok, I haven't any blacklist or spam settings.


Answers:
author: Andy Heinzer
body: Hi [@Pietro Angileri](/t5/user/viewprofilepage/user-id/5525104)

I found there was a suppression on your account, I have cleared this from our side. You should be able to receive notifications from our Cloud services once again.

Andy


author: Jack Brickey
body: It is possible that it is blocked. I will request assistance to check.


Tags: cloud

jira-cloud
How do I add roles to Assets
Asked by Loj Trebla:

I like to add roles to Assets. When I click Assets\>Configure\>Roles I only see the role 'Assets Administrator'.  
How can I add the role 'Assets Users'?


Answers:
author: Tushar Gohel
body: Hello [@Loj Trebla](/t5/user/viewprofilepage/user-id/4490634)

To add the "Assets Users" role in Jira Service Management, follow these steps:

1. **Navigate to Assets**:

   * Go to **Assets** from the main navigation bar in Jira Service Management.
2. **Access Configuration**:

   * Click on **Configure**.
3. **Manage Roles**:

   * Select **Roles** from the configuration options. You should currently see only the "Assets Administrator" role.
4. **Add a New Role**:

   * Click on the **Add role** button.
   * In the dialog that appears, enter "Assets Users" as the role name.
   * Assign the appropriate permissions to this new role. This might include permissions such as viewing assets, but not necessarily managing them, depending on your needs.
5. **Save the Role**:

   * Click **Save** to create the new role.
6. **Assign Users to the New Role**:

   * Once the role is created, go to the **Users and roles** section.
   * Add users or groups to the "Assets Users" role by selecting the role and then choosing the users or groups from the list.

For more detailed steps and additional configurations, you can refer to the official [Atlassian documentation on adding users or groups to an object type role](https://support.atlassian.com/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-type-role/).

By following these steps, you should be able to create and assign the "Assets Users" role successfully.


Tags: data-center

jira-data-center
I need to copy max due date from sub tasks to parent
Asked by anu_m:

I am using below automation flow to get max value of due date from subtasks and then copy it to the parent task . But parent task is always getting updated with null value .

![Due date .png](https://community.atlassian.com/t5/image/serverpage/image-id/330836i49B0F7B013682F27/image-size/large?v=v2&px=999 "Due date .png")


Answers:
author: Ste Wright
body: Hi [@anu_m](/t5/user/viewprofilepage/user-id/5525105)

The variable is only available within the branch.

To find it from within the main rule, you can use Lookup Issues. The Actions should be...

* **Action:** Lookup issues
  * JQL - *parent = {{triggerissue.key}}*
* **Action:** Create variable
  * Variable name = maxDueDate
  * Smart value = *{{lookupIssues.Due date.max}}*
* **Action:** Edit issue
  * Field = Due date
    * Value = *{{maxDueDate}}*

\^ You could also try using the smart value in the "Edit issue" action directly, i.e *{{lookupIssues.Due date.max}}*

Ste

comments: author: anu_m
body: This worked . Thanks


author: Marc - Devoteam
body: Hi [@anu_m](/t5/user/viewprofilepage/user-id/5525105)

No, that is not possible.

First thing, branches on *one-and-only-one issue* (e.g., branch on parent) get run in-line, as if there was no branch.

Branches which *could be on multiple issues/things* (e.g., JQL, linked issues, etc.) are run asynchronously and in parallel.

There is no guarantee when the branch will end or the order of processing...right up to the last step in the rule.

<https://support.atlassian.com/cloud-automation/docs/jira-automation-branches/#Ordering-of-branch-executions>

Next, because of the multi-issue branch, creating a variable in the branch means it will not be visible outside of the branch...it will be repeatedly recreated from scratch and thrown away with each loop.

I suggest you to open an issue at Atlassian Support, it might be that there is a solution or it will be placed as a fearture on the ira backlog


Tags: cloud

jira-cloud
I can't recreate In progress status as it says it is duplicated
Asked by N?ra T?lgyesi:

Hi Everyone,

Yesterday I have accidentally changed the global "In progress" status to a specific status called e.g. Data cleaning. I realised it quite soon what happened and it affected all the boards (nearly 100 board) that originally had a status in their board as "In progress" so we knew that we need to change it back to "In progress". But when we tried to do that it said "In progress" status already exists but it did not because I changed it. So what we did temporarily is that we change it to "In-progress" instead of "In progress". Which is good enough and does not make a big difference but is there a way to change it back to "In progress" as it should be?  

Thanks in advance,  
Nora  
![Screenshot 2024-06-20 at 10.40.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/330808iD5E23E423332ADCB/image-size/large?v=v2&px=999 "Screenshot 2024-06-20 at 10.40.24.png")


Answers:
author: N?ra T?lgyesi
body: ![Screenshot 2024-06-20 at 10.40.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/330807i59DA42115C63CCD6/image-size/large?v=v2&px=999 "Screenshot 2024-06-20 at 10.40.24.png")


author: Ste Wright
body: Hi [@N?ra T?lgyesi](/t5/user/viewprofilepage/user-id/5427707)

I tried this in a test instance:

* I changed the status to "Not In Progress"
* Then, I changed it straight back to "In Progress"

\^ This worked fine for me.

There's definitely not another status that has been created called In Progress somewhere in the list? Perhaps use Ctrl/Cmnd+F to check?

Ste

comments: author: N?ra T?lgyesi
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) thanks for the comment. You were right, I have found the original or re-created In progress at the bottom of the list. Do you know if there is any knowledge base around statuses as I found it difficult to understand how this is working.  
Many thanks,

Nora


Tags: cloud

jira-cloud
MS Teams Notifications to Individuals
Asked by Dietrich:

Hi everyone,

I want to find out if there's a way to use the OOTB automation to send notifications/messages to individual users in response to certain actions in Jira.

For example: I want the approver of a ticket to get a direct message on MS Teams when they need to approve a ticket OR I want to send a custom message to the reporter in MS Teams when an issue reaches a certain stage of the workflow.

Please note:

* I'm already making use of webhooks to send messages to channels, but that solution doesn't solve the above.
* I don't want to install apps since we don't have any budget allocated for it this fiscal year.

Any possible solutions or feedback on the viability of the above will be appreciated.

Thank you!


Answers:
author: Move Work Forward
body: Hi [@Dietrich](/t5/user/viewprofilepage/user-id/4510546)

[Advanced Microsoft Teams Jira Connector](https://marketplace.atlassian.com/apps/1216325/advanced-microsoft-teams-jira-connector?hosting=cloud&tab=overview) combined with Move Work Forward with Jira Microsoft Teams app can help you with some of the flows you described.

If you want to jump on a call to discuss your concrete use case, I am happy to.

Cheers,

Leo


Tags: cloud

jira-service-management

jira-service-management-cloud
Automatically star dashboards for new users
Asked by Marko Blagus:

Hello,

I would like to automatically star the dashboards for new users when they're created and added to groups.

All dashboards that should be starred for them should have the same name as groups.

Is this possible to make?

Thank you all in advance.

Best regards,

Marko Blagus


Answers:
author: Marc - Devoteam
body: Hi [@Marko Blagus](/t5/user/viewprofilepage/user-id/5354890)

No this can't be done.

Favouriting Dashboard, Filters, etc are user based options and can only be doen by a user.

This can't be managed.

comments: author: Marko Blagus
body: Hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Thank you for your answer.


Tags: cloud

jira-cloud
How do i resolve this issue.
Asked by Esric Fransch:

The above error says some of the features are not available due to non payment , checked and confirmed account is paid up. It was working fine yesterday now suddenly it comes up with this error.


Answers:
author: Ste Wright
body: Hi [@Esric Fransch](/t5/user/viewprofilepage/user-id/2213581)

Is there a screenshot you intended to include with the question?

Based on your question, I assume you've checked your instance is billing correctly? You can do this as the Org/Billing Admin...

1. Go to <https://admin.atlassian.com/>
2. Select your Org (if needed)
3. Select *Billing*from the top navigation bar
4. Ensure the next bill date is not in the past

If it is, select the *Manage*hyperlink next to the relevant product, and review further.

---

If you have done this, I'd contact support for more help, either via...

* <https://support.atlassian.com/contact/#/> , or...
* <https://www.atlassian.com/company/contact/purchasing-licensing#/>

Ste


Tags: cloud

jira-service-management

jira-service-management-cloud
Why isn't my Trello URL link sending me to the right page?
Asked by bsabal:

Hi! I've been playing with the labels on trello and figured out with every label - a new URL is generated. I want to send different URL links out to certain people based on labels, but every time I send out a link it sends me and everyone else to a different page. Why is that?

Link:  
**MEDIUM PRIORITY:**  
<https://trello.com/b/G9ASLgmZ/alnylam/calendar-view?labels=orange_light:Medium+Priority>  
What it leads to for my team:  
<https://trello.com/b/G9ASLgmZ/alnylam/calendar-view?labels=red:High+Priority>  
Hoping you can help.  
Thanks!


Answers:
author: Dreamsuite Mike
body: Hi, I can recreate this and it seems to occur in calendar view and not board view.

It does seem like odd behaviour but ultimately, when a filter is applied, that filter is persistent, so when you go to the board, it will have the last filter applied. That said I think the links should override that and they do in board view.

So when you past the new URL for filtering on Orange, it redirects you to the last filtered view of High.

It seems like a bit of a bug so I recommend reporting to Trello to see if they can take a look and give you more of an explanation

<https://trello.com/contact>
how to update an action from Trello UI?
Asked by snow1:

how edit actions from Trello UI


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@snow1](/t5/user/viewprofilepage/user-id/4859160) ?

It's an interesting question, what specific actions are you looking to edit? In terms of the Trello UI, there's no real way to remove features of the UI. Although you can customize the Power-ups buttons for example by toggling off the button from the header menu or board views (Calendar, table - for Premium versions).

![BoardViews.png](https://community.atlassian.com/t5/image/serverpage/image-id/250690iBE2CF7625336C441/image-dimensions/237x227?v=v2 "BoardViews.png") ![PupViewButton.png](https://community.atlassian.com/t5/image/serverpage/image-id/250691iE788BE25EF4E916C/image-dimensions/302x228?v=v2 "PupViewButton.png")

I hope this helps ?

All the best,

Laura


author: Dreamsuite Mike
body: Hi [@snow1](/t5/user/viewprofilepage/user-id/4859160)

That is quite a vague question. Can you give a little more explanation of your problem?

Thanks,

Mike
Expense Management tool in Power-Ups
Asked by Ankit Berde:

Hi,

Is there a Group Expense Management tool available in the Power-Ups?


Answers:
author: Dreamsuite Mike
body: There are a couple of Power-ups that may work...

[Expense Trackello](https://trello.com/power-ups/601b5ad6810bf03354366eab/expense-trackello?)

[Costello](https://trello.com/power-ups/5921dfe98ee3b8cfa67bf08d/costello)

Alternatively, you can build Trello into an expense tracking solution using custom fields and automation.

Lastly, you could use Zapier, Make.com, Integrately to link Trello with a dedicated expense management system.
How to debug live Power-Up in Trello desktop app?
Asked by Board Genius:

My live Power-Up is not loading in the Trello desktop app (macOS). Is there a way to enabled some web/JS debugging or logging in the Trello desktop app?


Answers:
author: Adam Cao
body: You can open the console via the Help menu or CMD+Option+I

![Screenshot 2023-07-26 at 3.58.42 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/271371i0A1F8CC17BF450CF/image-size/large?v=v2&px=999 "Screenshot 2023-07-26 at 3.58.42 PM.png")


author: Laura Holton _ACE Rotterdam_
body: Hi [@Board Genius](/t5/user/viewprofilepage/user-id/2205135) ?

I'm so sorry to hear you're having problems with the macOS Trello desktop app, my recommendation would be to raise the issue with Trello support so they can look into bugs and the backend.

To contact Trello Support directly you need to raise a support ticket here \>\> <https://trello.com/en-GB/contact>

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura