How do I add groups to Custom field: Approver groups??
Asked by Michael Malmstr?m:

Im trying to add some groups to a custom field hat we have.

But im not having any luck, I've tried to google and pressed on everything I can see...

Im trying to add a groups in the field in the picture. ![Screenshot 2024-03-13 103718.png](/t5/image/serverpage/image-id/311752i6D8DF7F62D0F0082/image-size/large?v=v2&px=999 "Screenshot 2024-03-13 103718.png")


Answers:
author: Mark Higgins
body: Hi Michael,

What does your Custom Field for Default Groups look like?

Does it look similar to this?

![groups 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/312570i39F73110F7FFBC0E/image-size/large?v=v2&px=999 "groups 1.png")

Regards

Mark

comments: author: Michael Malmstr?m
body: Hi [@Mark Higgins](/t5/user/viewprofilepage/user-id/3517340)

Yes it does. But I cant figure out how to add more groups.

Im trying to add more groups to this one.

![Screenshot 2024-03-20 094503.png](https://community.atlassian.com/t5/image/serverpage/image-id/313216iF978B392EF361C9B/image-size/large?v=v2&px=999 "Screenshot 2024-03-20 094503.png")


author: Mark Higgins
body: Hi [@Michael Malmstr?m](/t5/user/viewprofilepage/user-id/5451535)

Do you have Org admin privileges? In the Org admin area, there is a section for Groups?

![Groups2.png](https://community.atlassian.com/t5/image/serverpage/image-id/313425i56C79559EA4023A2/image-size/large?v=v2&px=999 "Groups2.png")

You or your Org admin can add more groups here.

Hope that helps

Cheers

Mark


author: Michael Malmstr?m
body: Hi [@Mark Higgins](/t5/user/viewprofilepage/user-id/3517340) , yes I'm admin.

I have added the groups that I need already. But once I've added the groups, I cant find them in the custom field "Approver groups" since I don't know how to add more groups to the custom field.

Kind regards,

Michael Malmstr?m


author: Mark Higgins
body: Hi Michael,

That is strange? So, the field shows you groups, that where previously there, but any new groups are not being shown?

Mark


author: Michael Malmstr?m
body: Hi [@Mark Higgins](/t5/user/viewprofilepage/user-id/3517340)

That's correct.

I have added 2 new groups but they are not shown in the custom field. Approver groups.

My thought was that I needed to do something with the groups so it shows in the field?

//Michael


author: Mark Higgins
body: Hi [@Michael Malmstr?m](/t5/user/viewprofilepage/user-id/5451535)

I may have found it, as I wasn't aware of this, but, do the groups that you have created have access to the JSM product?

Looking at the groups in ORG, I can see that, in my example the group has access to 1 product

![AScreenshot 2024-03-25 122354.png](https://community.atlassian.com/t5/image/serverpage/image-id/314041i930A47B60AF23064/image-size/large?v=v2&px=999 "AScreenshot 2024-03-25 122354.png")

When I click on show details it then shows:

![AScreenshot 2024-03-25 122649.png](https://community.atlassian.com/t5/image/serverpage/image-id/314043iDE5678C25D498D85/image-size/large?v=v2&px=999 "AScreenshot 2024-03-25 122649.png")

There are 4 group members and 1 product access

At the bottom of the group you can see an option to add the Product

![Ascreenshot 2024-03-25 122931.png](https://community.atlassian.com/t5/image/serverpage/image-id/314044i4F44B09F72169A01/image-size/large?v=v2&px=999 "Ascreenshot 2024-03-25 122931.png")

What happens when you click on your new groups?

Do they have Product access?

Cheers

Mark


Tags: cloud

jira-service-management

jira-service-management-cloud