youngmon/atlassian-qna huggingface dataset:
Remove defunct board with sole (old) admin
Asked by Tami Liss:

I have 2 defunct boards with a sole admin who's no longer involved in the Workspace. The old admin has been removed from the Workspace and is under Guests of Multiple Boards because of their admin status.

The issue is, it seems no other member added to the defunct board can be given admin status to these boards, has the ability to remove the old admin, or can close the board.

We just need separate the boards and/or old admin so they're not billable upon upgrade, how can we do this without having to create an entirely new Workspace?


Answers:
author: Alex W
body: Hi Tami,

If you are the admin of the workspace these boards sit in, you get increased workspace admin capabilities if you upgrade to Premium. This means you can act as an admin of any board in your workspace which gives you the ability to close/delete unneeded boards.

You can start a free trial and get these changes completed in the free trial period: <https://trello.com/free-trial>

If you're continuing Premium after, this free trial will give you two weeks to get everything in your workspace organised and make sure you have the right number of billable users, and the right boards in your workspace.

If you have any questions, or are having issues starting a free trial, let us know at <https://trello.com/contact>.

Thanks,  
Alex
Syncing custom field data to linked card
Asked by Hal Atkins:

Is there a way, using Butler, to sync a change in a custom field to a linked card?

I attempted put an automation rule that went something like this:

*** ** * ** ***

When a custom field (custom field is called Weight) is set,

then for each linked card  
set custom field "Weight" to {{%weight}}

*** ** * ** ***

That seems to not work (I think it is taking the variable from the linked card itself, which means it may be just changing it to the number it already is....


Answers:
author: Hannah Humbert - Simpla Workflows
body: Try this:   

![Screenshot 2021-09-14 104119.png](https://community.atlassian.com/t5/image/serverpage/image-id/160126iB3A482E8B6F60383/image-size/large?v=v2&px=999 "Screenshot 2021-09-14 104119.png")  
You'll want to be aware of looping though. Depending on how you've set things up, you'd want a way to differentiate the original trigger card from the rest. For example, you might want to have the original card in the "A" list, and all the linked cards are in the "B" list. In the rule, the trigger would be "When a custom field is set to Priority in a card in the "A" list." That way the rule doesn't trigger for all the cards in the "B" list as well.  

comments: author: Hal Atkins
body: Thanks, Hannah -

Question for you about your solution. Would {customfieldvalue} variable in the action have the value of the custom field in the trigger card? Or would it have the value of that particular custom field in the linked card?


author: Hannah Humbert - Simpla Workflows
body: For me it copied it from the trigger card. I initially had the variable set to {triggercustomfieldvalue}, but it didn't work.


author: Ethan Stocking-Anderson
body: Hi Hannah! Would there also be a way to make this rule go the other way--so that the trigger card receives the {customfieldvalue} from the attached card?


author: Hannah Humbert - Simpla Workflows
body: Hey [@Ethan Stocking-Anderson](/t5/user/viewprofilepage/user-id/4781942) ! Just saw your comment - I also replied to your post [here](https://community.atlassian.com/t5/Trello-questions/Syncing-custom-fields-from-attached-card/qaq-p/1958609#U1959621) :)


Tags: link
Trello boards lists being automatically rearranged each time a card is opened
Asked by DOUG SOLIS:

We've had Trello working for a while with multiple boards and lists on each board arranged the way we want. Now for some reason, although we have changed nothing, each time a card is opened the board lists are rearranged in some unknown order.

I cannot see anything we have cchanged or setting as to why this is happening.

<br />

Help!


Answers:
author: Charlene Freeman
body: I am seeing the same thing - would love to know the answer as well

comments: author: DOUG SOLIS
body: I tried Trello Support and twice contacted with no response. Not good.

Although I am not happy you are experiencing this but at least I know it is not just me. It is odd because it is not happening on all the boards.


author: Charlene Freeman
body: Agreed


author: DOUG SOLIS
body: Charlene, After sending my issue to trello with the below link it all the sudden starting working ok. I sent them a link to my board. Hope this helps!

**Please resubmit your message at <https://trello.com/contact>**
Login to Trello Hmm... We're having trouble logging you in
Asked by Predrag Pavi?:

I can not login to Trello from my PC. Its very very strange. From my netbook I can login. Use the same browser, same linux, everything is the same, but from my PC, firefox no way. I try to reinstall firefox, clean cache, private mode, change password ... I can loging to Attlasain, and also from Atlassian account when try to login to Trello its write: Hmm... We're having trouble logging you in. We're having trouble logging you in. There seems to be an issue with your identity provider. Wait a few moments, then try again. / I try 100x few days /

I try to login with Brave browser, and is working, but with Firefox, no way. I try Firefox 91 and 92 and is the same. From my android and from netbook I can login but from PC can not.

Please, what can be I am without any idea what can be for problem. Thank you !!


Answers:
author: Cody C.
body: I've seen this pop up a few times before, and generally it is caused by one of the following circumstances:

1. Clock settings are not automatic and properly set in your operating system
2. Browser is not allowing cookies (add our auth URLs to allowlist). We have instructions on how you can add Atlassian's addresses to your allow list here under "Allowing cookies": <https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello>
3. An extension is blocking cookies or redirects. Try returning your browser to its default cookie settings and removing any extensions temporarily to see if they were conflicting. Since you tried with a fresh install of Firefox, also be sure to check whether you have any third-party security programs or ad-blockers that might block cookies on your behalf.

Once you've confirmed those things, please don't hesitate to contact us through trello.com/contact and we can help investigate further!


Tags: login
Issues with Attachments on Trello for Teams plug-in
Asked by Garrett Jackson:

Hi all,

I am having trouble with the Trello for Microsoft Teams plug-in. When trying to add an attachment from OneDrive to a card through the Teams interface it will launch a new browser to select the attachment. Once I have selected the attachment and "opened" it to attach the tab will begin to load and will never attach the pdf. Has anyone found a solution to this problem?


Answers:
author: Alex W
body: Hi Garrett, do you mind raising this as a ticket with Trello Support at <https://trello.com/contact> - this is so we can look into the issue further and investigate whether it's on our side or Microsoft's.


Tags: ms-teams
Use email or Zap to alert when custom field date approaches
Asked by Niki Lentz:

We have a custom date field in our Trello cards that is like a secondary due date.

I want to do one of these 2 tasks but do not seem to be able to figure out how to make either of them work:

1. Using Zapier I want to push the date in our custom field to either create an event in Google Calendar on the date so that it can remind us 3 days before the date

- PROBLEM: I do not see any custom fields in the drop down field selections to select so that is populates the calendar event Start Date.

2. Set up an automation to send an email 5 working days before the date in the custom field

- PROBLEM: I can set this rule up "When custom field "USPTO Due Date" is set to a date less than 3 working days from now, send an email notification to..." but this only triggers when the date is set in the card rather than detecting that the date now within the specified range.

Any advice on what else to try is appreciated.


Answers:
author: Robin Warren _Blue Cat Reports_
body: You could look to 3rd party Power-Ups like [Blue Cat Reports](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat) (I am not sure others support the features you would need tbh). In Blue Cat you could

- Create a Quick List showing cards where the custom field "USPTO Due Date" is 3 days from now or less

- Set up a scheduled email for that list which would send it to you (and others you subscribe) each work day morning

Not quite a trigger to alert you for specific cards, but you would see each card every morning which matched the criteria.

Blue Cat also offer a bunch of other reporting options, so there may be other reporting/alerting issues you are having it could solve :)

Hope that helps,

Robin

comments: author: Niki Lentz
body: Thanks


author: milynnus
body: [@Niki Lentz](/t5/user/viewprofilepage/user-id/4356621)

Calendar view will show card due and item due date but not any CF date. There is no due date trigger by CF date but only those that applies to CF in general. This also applies to item due date. If this is critical you will need to apply code to solve this problem.

comments: author: Niki Lentz
body: Thank you


Tags: custom-field

date
Creating a new workspace using a previous workspace
Asked by Julia Nix:

Each new school year I take last year's Team Board and duplicate it, rename it with the current year, and edit all the cards with the upcoming dates of the current school year.

I just converted last year's Team Board to a Workspace. Now how do I duplicate the board, retaining all the card info, so I can make a new Workspace for this year?

Thanks,

Julia


Answers:
author: Brittany Joiner
body: [@Julia Nix](/t5/user/viewprofilepage/user-id/3518400) i think you'll just need to create a new workspace, and then copy the board to that workspace and it should work as expected.

comments: author: Julia Nix
body: Thanks. That worked. I am just starting again after not using it for a year and it is hard to remember how it works.


author: Brittany Joiner
body: [@Julia Nix](/t5/user/viewprofilepage/user-id/3518400) No problem! Glad to help!
Are there an unlimited number of workspaces I can create with my premium account?
Asked by Cultured Kids:

Two days ago I started the free trial for Premium with Trello. I noticed it only supported one of my two work spaces. So, I decided to just purchase the premium account so that the entire account would have premium features.

However, the free trial banner is still running across the boards on the workspace I added it to and I am wondering if I actually have to pay for premium on each workspace.

Thanks for any help.


Answers:
author: Brittany Joiner
body: [@Cultured Kids](/t5/user/viewprofilepage/user-id/4554889) my understanding of the pricing is that it is by workspace and not "account", so I think that's why you're still seeing a trial on the other workspace.

comments: author: Michael Pryor
body: Correct. The subscription is for everyone in the Workspace. You can use Collections to organize the boards within the Workspace if you like.


author: Cultured Kids
body: Ok, thank you!


Tags: cost

premium

workspace
Is there a way (or a plugin) that can copy automations over for boards shared outside your workspace
Asked by JamieRiene:

I've created automations on a board that I want people to copy into their own workspace. Is there a way to copy paste an automation 'recipe' without manually recreating? My hope was that it just copied over with the board but that didn't work. Plan B would be if they could just copy and paste into that space versus manually recreating but no luck. Curious if there's a plugin or something else I could try....

From what I've read a Command Library won't work in this scenario. I have card buttons, board buttons and rules set up.

![Screen Shot 2021-09-13 at 9.19.34 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/160058iE5B5AAE466F778FA/image-size/large?v=v2&px=999 "Screen Shot 2021-09-13 at 9.19.34 AM.png")


Answers:
author: Brittany Joiner
body: [@JamieRiene](/t5/user/viewprofilepage/user-id/4554868) i thought there used to be something that would let you enable it across other boards on the team, but I'm not seeing that option now, and I realize that wouldn't actually help your use case as you're working on different teams/workspaces.

I don't know if there's a great way to do this - following this to see if anyone else suggests anything and I'll try to keep that in mind in the future because I can imagine this question getting asked alot.

comments: author: JamieRiene
body: Thank you [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) for the response. This would be great if there's some out of the box solution! I was doing final testing for a product release....then whomp whomp....no automations - which was my whole selling point.


author: Brittany Joiner
body: Yeah i can definitely see how it would be useful to be able to quickly port those over to another workspace!


Tags: automation

butler

share
Is it possible to remove only one label using Butler?
Asked by Salesianos Estoril:

Hi. I?m trying to make a rule (using butler) that allows me to move a card from a list called "To Do" to another named "Doing" changing automatically just one label of 3 that I have in the card... I only find the option to change all the labels instead of only one...


Answers:
author: Hannah Humbert - Simpla Workflows
body: Unless I'm missing something, it looks like it's possible?  
![Screenshot 2021-09-14 104617.png](https://community.atlassian.com/t5/image/serverpage/image-id/160127iF555A420D6B9A92C/image-size/large?v=v2&px=999 "Screenshot 2021-09-14 104617.png")  

Here's what the action looks like:  
![Screenshot 2021-09-14 104904.png](https://community.atlassian.com/t5/image/serverpage/image-id/160129i41411CBB7B61509F/image-size/large?v=v2&px=999 "Screenshot 2021-09-14 104904.png")  

<br />


author: Andrea Crawford
body: Could you achieve what you need by adding one label and removing another label in your rule? Something like:   

```
when a card in list "To Do" is moved into list "Doing", add the green label to the card, remove the blue label from the card
```
When creating a due date on a new card - can the week start on a Monday as default?
Asked by lise grandjean-thomsen:

![calendar on a new Trello card.PNG](/t5/image/serverpage/image-id/160037i15F9E07A7D42ABDC/image-size/large?v=v2&px=999 "calendar on a new Trello card.PNG")Whenever I make a new card I tend to choose the first date of a week which happens to be a Sunday, I would like to make my week Monday through Sunday, is there a way to make this the default on my company's workspace? Thank you, Lise, Geomatic


Answers:
author: Jose Luis Gaitan
body: Hello, [@lise grandjean-thomsen](/t5/user/viewprofilepage/user-id/4554674) . I think it's possible. Maybe this link can help ypu:

<https://confluence.atlassian.com/jirakb/how-to-set-monday-as-first-day-of-week-in-date-picker-calendar-604209836.html>
Why is butler variable not filling in email?
Asked by Evan Mikulski:

I have multiple boards that send the same style of report. I saw that there is a variable `{cardboardname}. I tried putting that variable into the email report to clean up the templates and have a more unifrom template as the only diffrence is the board name in the emails but when I went to test it, its not putting anything in. Any Guidance on this is greatly appreciated`


Answers:
author: milynnus
body: [@Evan Mikulski](/t5/user/viewprofilepage/user-id/4554673)

That variable "The name of the board where the card was found. Available only after `find card with id`."

Confusing part of the documentation is that I do not recall you can find a card using the id - it's by title or cardlink .


author: Evan Mikulski
body: What I was looking for is {`boardname}`

Found this after reading through the documentation again
Backwards planning - Updating start date based on due date and planned duration
Asked by Julie T:

Hi everyone,   

I am a student and full-time employed. Deadlines are not questionnable here.   
So I am trying to use an automated planning, maybe a gantt chart. I am trying Placker atm and started adding some tasks.

Thing is : how could I get an automatic adjustment of the start-date, depending on working hours, estimated effort (or duration), task dependencies and a fixed the due-date ?  
Thanks for any help :)  


Answers:
author: Brittany Joiner
body: [@Julie Trouv?](/t5/user/viewprofilepage/user-id/4554454) you'd probably need to use Butler and Custom Fields. CF to create fields for those variables, and then Butler to adjust start date based on the values of those fields.

comments: author: Julie T
body: Thank you [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)   
I had thought of this solution, thing is I am still wondering one thing : how to adapt this so I can manage task dependencies ?


author: Brittany Joiner
body: [@Julie Trouv?](/t5/user/viewprofilepage/user-id/4554454) im not really sure about the task dependencies piece. Maybe you can use labels to indicate the dependencies and change due dates when a label changes or something?


Tags: gantt

plan

start-date
A board has been closed and says I am not the admin to reopen. How to determine who is admin?
Asked by Donald DeFord:

I thought I was the admin, not sure how I am not the admin. Is there a way to determine who is admin?


Answers:
author: Alex W
body: Hi Donald,

Can you reach out to Trello Support at <https://trello.com/contact> and raise a ticket with a link to this board so we can look into options for you?
How to add a whole list to start of day everyday from trello to outlook calendar
Asked by Joanthan Lowe:

Hi everyone,

I just figured out how to add a card to my outlook calendar using zzbot, though I am having trouble figuring out how to add a list with numerous cards all onto the outlook calendar at the start of every day. Does anyone have a solution or do you have to add cards only and plan out the next day using due dates to every card for the day?

Thank you!


Answers:
author: Alex W
body: Hi Joanthan,

If you're using zzBots, I recommend reaching out to their support team at <https://www.zzbots.com/support>

If not, you can reach out to Trello Support at <https://trello.com/support>
??????? ?????????????
Asked by Daria Klimava:

??????? ???, ?????? ?? ???????? ???????? ??? ??????? ??????????? ???????? ?? ??????. ??????: ????? ?? ????????? ??????????? ??????? ?????? ? ????????? ????? (??? ???????? ?????? ? ???) ??? ?????? (??? ????????)? ???? ?? ??????????? ?? ?????????? ????? ????????????


Answers:
author: Laura Holton _ACE Rotterdam_
body: ?????? [@Daria Klimava](/t5/user/viewprofilepage/user-id/4554452) ?

????? ?????????? ? ??????????! ???? ????????? ???????? ??????? ??? ? ??????????? ?? ????? ???????????? ? ???????????? ? ???????? Trello.

????? ???????, ????? ??????? ?????? ??????? ??? --- ??????? ??????????????? ????? ??????????????, ?????? ??? ????????, ??? ?????????? ????? ??????? ?? ????????? ??????????? ????? ?????????? ?? ????.

??????? 2. ???? ??? ????? ????? ????????? ???????????? ??????????? ??????? Workspace, ? ?????? ?? ?????? Premium ? Standard Workspace ????? ????????? ?????????????? ?????. ?? ??-???????? ?????? ???????????? ?????????? ?????? ? Premium ? Standard, ???? ???? ?????????, ???????????? ?? ???? ????? Workspace, ???????? ?????? ????? ????? ???? Workspace.

??????? ??????: ?? ????? ?????? ??????????? ??????????? ????????????? Trello [Power Up External Share](https://trello.com/power-ups/60d93bb780ee244d5d2b1edd/external-share), ?? ????????? ????????? ???????????? ????????????? ??????????, ???????? ? ?????????? ? ???????? ????????????????? ?????????.

? ???????, ??? ??? ???????, ?? ???? ? ??? ???? ?????? ???????, ?????? ????????? ?

????? ??????????,

Laura
When X number of items are checked in a checklist, trigger
Asked by Nathan Fuller:

Hi all,

I'm new to automation and a little stumped.  

I have a checklist with 3 items. I'd like to setup some labelling rules. I can do the basics just fine, but what I'd really like to achieve is:

* When 1 of the 3 items is checked, remove all labels, add the yellow label
* When 2 of the 3 items are checked, remove all labels, add the orange label

Can someone help me achieve this please? It's likely very simply but I can't find it anywhere


Answers:
author: Mark Chaimungkalanont
body: You could use the smart value .size and the Advanced Compare condition (see <https://support.atlassian.com/jira-software-cloud/docs/smart-values-lists/>)

e.g. have an Advanced condition that checks for:

```
{{issue.My checkbox field name.size}}

EQUALS

2
```

And then in that block set the appropriate labels


author: Hannah Humbert - Simpla Workflows
body: How about splitting out the items into different checklists? So, you would have 3 checklists - if you only have 3 check-items, you would just add one item per checklist. So you would then set your rules like so:  

Checklist A: when all items in this checklist are complete, remove all labels and add the yellow label.  
Checklist B: When all items in this checklist are complete, remove all labels, add the orange label.  

And the 3rd check-item would be nested under Checklist C.  

You could then create templates with the checklists/check-items already populated so you don't have to always be manually creating 3 individual checklists for each card.


author: milynnus
body: [@Nathan Fuller](/t5/user/viewprofilepage/user-id/4554288)

While the data points exist as variables, there is no trigger of the kind you described. You have to use http request to some endpoint to handle this type of automation.


Tags: automation
Problem loading board
Asked by Carlo:

Hello,  
my team and I meet some issues in loading Trello board...  
It takes a long time to load and many time crash down.  
What can cuase this problem....???  
How can we solve it...???  
Thanks  


Answers:
author: Brittany Joiner
body: [@Carlo](/t5/user/viewprofilepage/user-id/4554280) here are some [ideas for troubleshooting a slow board](https://help.trello.com/article/1089-troubleshooting-a-slow-board). What browser are you using? Maybe make sure you're on the most recent version of that browser?

comments: author: Carlo
body: I'm using Chrome now but I have no problem with other boards....  
What I think maybe, this board contains too many images and this can cause the issue...

Could be reasonable...??


author: Brittany Joiner
body: [@Carlo](/t5/user/viewprofilepage/user-id/4554280) oh! i assumed this was happening with all of your boards. Then yes you might have too many files/images on it. Would you be able to archive some of those cards or remove images on some cards if you can't archive any?


author: Carlo
body: I'll try with my colleague to remove some images...  
If I archive some cards, do you think the problem can be solved without removing images...???


author: Brittany Joiner
body: [@Carlo](/t5/user/viewprofilepage/user-id/4554280) i believe so, you can try it by archiving a list and seeing if it helps it load. And if so, then you know archving some cards will work. You can then send that list back to the board and then handpick which cards you want to archive, if not a whole list. I would also recommend the Bulk Actions Power-Up so you can just check a bunch of archive and archive them all in one click.


author: Carlo
body: Tks for your suggestion...

Tomorrow I'll try and let you know if it works or not...


author: Victor Ventura
body: I have the same problem. It is hard to work with Trello!