youngmon/atlassian-qna huggingface dataset:
How can I create a workflow for ideas in JPD?
Asked by Liam Weston:

Hi Community,

I'm evaluating JPD as the tool to facilitate the management of change requests through a CCB process. This process has the following statuses:

* New Demand
* Evaluation
* CCB Assessment
* Global Prioritisation
* Approved Demand

We are currently managing this on a Kanban board in a Jira software project with columns mapped to statuses.

1. Is there a way to create a view in JPD with columns mapped to statuses, displaying ideas in the relevant column?
2. Or can Idea ticket types be included on a kanban board in Jira software?

I'd appreciate any thoughts or experiences you can share.

Thanks!


Answers:
author: joachim ramberg
body: Hi,

You could create a new field of type Select and call it e.g. CCB with the statuses you mentioned. Then you create a new view in JPD of type Board and use the field CCB as columns.

But I would also recommend exploring the Workflow feature under Project settings. Then you get a proper workflow that is easy to showcase and enables restrictions (same as workflows for e.g. company managed project). The JPD view of type board will then map columns to the native field Status instead of the CCB field.

comments: author: Liam Weston
body: Thanks Joachim I will explore those suggestions.


author: Nick H
body: Hi [@Liam Weston](/t5/user/viewprofilepage/user-id/1363124) ,

This should be possible with JPD as well. You can create a [board view](https://support.atlassian.com/jira-product-discovery/docs/work-with-the-board-view/) that [groups by](https://support.atlassian.com/jira-product-discovery/docs/use-filters-sorting-and-autosave/#:~:text=create%20ideas.-,Group%20by,-%2D%20This%20option) the status(es) of your ideas. For example:

![column1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341739i6F68FE6B927FEB57/image-size/large?v=v2&px=999 "column1.jpg")

Important to note - JPD projects are [team-managed](https://support.atlassian.com/jira-software-cloud/docs/what-are-team-managed-and-company-managed-projects/) and each project manages its own [workflow](https://support.atlassian.com/jira-product-discovery/docs/manage-your-discovery-project-workflows/) - so these statuses would need to be added into the project's workflow in order to meet this use case.

comments: author: Liam Weston
body: Thanks Nick - looks good!


author: Tanguy Crusson
body: We've also been working on a handbook to explain how to approach the implementation of the tool and the ways of working that come with it. You can see it here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Preview-of-the-new-Jira-Product-Discovery-handbook/ba-p/2784396>
When cloning a project, the checklist with its respective subtasks is not duplicated.
Asked by DavidVCarrera:

When cloning a project, the checklist with its respective subtasks is not duplicated.  

How do I clone the subtasks as well?


Answers:
author: Tanguy Crusson
body: Hi, I don't think you're in the right group for this question - this is a group for [Jira Product Discovery.](https://www.atlassian.com/product-discovery)

Maybe try this one? <https://community.atlassian.com/t5/Jira/ct-p/jira>


Tags: clone

sub-task

task
How do I get a date to be just an exact date?
Asked by Laura Skosnik:

Hi,

I would like a date to be just an exact date in Jira Product Discovery. I would like to disallow month and quarter selections.

Is this possible?


Answers:
author: Tanguy Crusson
body: Hi [@Laura Skosnik](/t5/user/viewprofilepage/user-id/5566767) you cannot restrict the picker to only precise dates. Thanks for the feedback.


author: duncan_crowell
body: Do you mean in the Data Picker? If you add to a List you can select a day from the date picker per below:

![Screenshot 2024-08-13 at 9.00.01?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341380i4EA44EF2CD740B8D/image-dimensions/219x305?v=v2 "Screenshot 2024-08-13 at 9.00.01?AM.png")

If you mean visually showing this on the timeline view this is not yet supported but I did notice a recent change where you can now snap the idea to halfway through the month.

![Screenshot 2024-08-13 at 9.02.07?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341381i1AA1F82CD04AA4F0/image-dimensions/338x153?v=v2 "Screenshot 2024-08-13 at 9.02.07?AM.png")
See a count (number) for to-do, in progress, and done?
Asked by Andrew Bryk:

Hi there,

Rather than a bar or one field such as delivery status or delivery progress, I'd like 3 columns that are numbers where it separates out the 3 statuses. Is it possible to do this with a custom formula? Is there another way to do this? I am trying to create separate number columns I can report on and export that show for each Idea, the linked issues and how many To-Do, In Progress, and Done

Thanks!


Answers:
author: Tanguy Crusson
body: Hi [@Andrew Bryk](/t5/user/viewprofilepage/user-id/5566684) , I can't really think of a way to do this today short of creating global automation rules that updates number fields (which would be cumbersome)

comments: author: Andrew Bryk
body: Got it thanks! I figured that was the case but was curious
Cannot edit existing fields and their values, or create new fields - as a creator
Asked by Andrew De Mesquita:

I have recently been given creator access to JPD. I am trying to migrate our org from spreadsheets to using this for our roadmaping and stakeholder collaboration tool.

I have used it in the past with some success.

The issue I am having is that my IT team have added me as a Creator however I am unable to edit any fields or their values. I am also unable to create new fields.

Just to confirm I believe I am a creator on the project as I can create tickets, edit tickets and create / edit views.

Any idea what might be going on here? I think it might have something to do with my IT team's overarching user management and permissions set up but i have not been able to direct them to the problem.

cheers!

andrew


Answers:
author: lila
body: Creator is your product access, however you also need an administrator role to edit fields etc   

comments: author: Tanguy Crusson
body: Yep, the problem is we call 2 different things with the same name, that's confusing... But basically:

* Being a creator on the site means you have product access = a product license
* Then, in each project, you can be added with a specific project role. By default, projects have 3 roles: project admin, creator, contributor.

So in your case you are already a creator in the site, now you also need to be added as a project admin on the project where you want to create fields.


Tags: cloud

jira-product-discovery
Hi guys! I'm having trouble when I try to configure my dashboards
Asked by Gustavo Lima Borges dos Santos:

When I go in Dashboards\>select one of them\>Edit\>Configure I got stuck here...It just doesn't load anything and no messages of errors at all from Jira or the board It's a blank screen.  

I have permission to edit the boards because I used to, but now It just doesn't work. I already tried to log in again, switch the browser, clean the browser cashe and search on internet but didn't find something that solve my problems, and my teamates have acess to the boards and they can config them as well but I can't.  

Here is the pic:

![a3f3e0ef-71ad-4afd-912e-bc78cd63b98e.jfif](https://community.atlassian.com/t5/image/serverpage/image-id/341011i1E46F0F4C890E473/image-size/large?v=v2&px=999 "a3f3e0ef-71ad-4afd-912e-bc78cd63b98e.jfif")


Answers:
author: Amanda Barber
body: You might try clearing your cache and then trying to access the page again.


author: Nick H
body: Hi [@Gustavo Lima Borges dos Santos](/t5/user/viewprofilepage/user-id/5564933) ,

Are you referring to these [Dashboards](https://support.atlassian.com/jira-software-cloud/docs/what-is-a-jira-dashboard/)? This might be more related to Jira in general instead of JPD (which this question currently is opened under).

Related page: [Learn about Jira reports \& dashboards](https://www.atlassian.com/software/jira/guides/reports-dashboards/overview#what-are-reports)

comments: author: Gustavo Lima Borges dos Santos
body: THANKS!


Tags: dashboard
Bulk move ideas from Jira Product Discovery to other Jira projects
Asked by p_geremia:

I have a list of ideas in JPD that I want to move to other Jira projects, however there does not seem to be any bulk move option available, I can only move individual ideas, one by one. Am I missing something?


Answers:
author: Nick H
body: Hi [@p_geremia](/t5/user/viewprofilepage/user-id/5463229) ,

It's possible to [bulk move](https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/) ideas from project to project under the [Filters tab](https://support.atlassian.com/jira-software-cloud/docs/manage-filters/).

Having said that, we typically would suggest using the [import](https://support.atlassian.com/jira-product-discovery/docs/import-existing-jira-issues-into-jira-product-discovery/) functionality to move multiple ideas at once. This has a bit more flexibility and functionality compared to bulk moving ideas.

You can easily map fields from Project A to Project B during the import to retain data and field values. The bulk moving is more rigid, and realistically only allows you to set field values for *all* the ideas being moved instead of retaining them as well as the import.

Please note if you decide to use the import option, it's best practice that your "Project B" has the fields you'd like to map to already available before the import. Importing cannot create new fields during the process.


author: joachim ramberg
body: I usually find CSV to be the best way to move large amounts of data. It gives me full control and I can break everything down into separate files. Might take a bit more time but less prone to errors.


author: Shelly Kitchen
body: When creating a CSV export from JPD project 1 to import into JPD project 2, is there a way to include insights, comments and linked records so that they can be moved to the new JPD project. What about followers of the idea in JPD project 1? Will they be lost when the idea is moved to JPD project 2?  
I have also found that if date fields are in a quarter view in JPD project 1, they won't import into JPD project 2.


Tags: move

projects
Syncing ideas between Product Discovery boards
Asked by Stefanie Ramsay:

We have teams with individual Discovery Boards, but with Ideas that are shared across teams - e.g., multiple teams are collaborating on the same project. Is it possible to sync these ideas across boards so that when an update is made to an Idea on one discovery board, it is also made across other boards? I understand linking Ideas between boards, but just linking still requires manual updates to fields like Status.


Answers:
author: Gary Spross
body: You want "Cross-project Views". That's a feature in the Premium version of JPD which is currently in early access: <https://www.atlassian.com/software/jira/product-discovery/premium>.


author: Nick H
body: Hi [@Stefanie Ramsay](/t5/user/viewprofilepage/user-id/5220908) ,

As [@Gary Spross](/t5/user/viewprofilepage/user-id/5166286) mentioned, the Premium plan will offer a Roadmaps (Cross-Project Views) feature which might meet your use case! With this you can share ideas among all your projects' views, and *may* be able to edit them too within each project (but I will need to confirm this from my end).

You could also consider using [automations](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) to sync the ideas between projects as well, but this would most likely require a decent amount of configuration - especially if you want all fields to map.

If you are to test through automations, it might make sense to configure [JPD global fields](https://support.atlassian.com/jira-product-discovery/docs/create-and-manage-global-fields/) among your projects to more easily sync fields. Otherwise you may need to map to each project's custom fields ID during certain parts of the automations.
Job Card Template option has disappeared during editing
Asked by Philippa Cousens:

Whilst editing the JC template the option to keep the item as a template as disappeared, I have seen similar threads to this have been resolved but our issue has not.


Answers:
author: Hermance NDounga
body: Hello Phillipa,

I4m sorry could you please share screens of the template that you are reffering to ?

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery
How can i set my Jira board to private?
Asked by Nadja Moczko:

So that only users can access my Jira Board that i actively added via mail invite


Answers:
author: Nick H
body: Hi [@Nadja Moczko](/t5/user/viewprofilepage/user-id/5563896) ,

Closest thing would be setting the project's [Access](https://support.atlassian.com/jira-product-discovery/docs/manage-your-team-project-access/) to Private. Only users added under this tab would be able to open the project.

They would not receive an email for being added to the project though. They would simply see it under their Projects tab within Jira.

comments: author: Nadja Moczko
body: Hi Nick, but this is only possible to choose if i have a non-free version right?


author: Nick H
body: You should be able to change the Access settings of a project on any JPD plan:

![access.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/340758i63116C5E02CB327C/image-size/large?v=v2&px=999 "access.jpg")
Within the left hand Nav, Is it possible to add subfolders to the current folders.
Asked by Tanya Spate:

One of our Discovery projects is starting to have alot of folders and feels a little chaotic. Is it possible to add sub folders or even a search against the nav for us to organise things better.


Answers:
author: Hermance NDounga
body: Hello Tanya,

It is not possible for the moment, but it something we might explore later on.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Tanya Spate
body: Amazing thank you Hermance
In jira product discovery, can we customise comments to to be displayed only to specified viewers?
Asked by Monica Arun Kumar:

In jira we have labels for comments, for e.g, internal comments and external comments. The internal comments are only displayed to specified list of viewers. Can we have such configurations setup within jpd too?


Answers:
author: Hermance NDounga
body: Hello Monica,

There are no internal or external comments in Jira Product Discovery, all comments will be visibleto users opening an idea. Could you elaborate on your use case, which users shouldn't be able to see some comments?

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Monica Arun Kumar
body: Hi Hermance,   
In our organisation, we use a label 'Internal' to our comments when we want the comment to be visible only to our internal team mates (not visible to our external stakeholders who have access to the sprint board on jira). When we want the comments to be visible to all users we don't use any labels to our comments.  
We use that feature a lot in our organisation. Was hoping to have a similar configuration option to comments in jpd too.


author: Hermance NDounga
body: Monica,

Thank you for elaborating on your need, i've added it to our product backlog.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


Tags: cloud

jira

jira-product-discovery
How to fetch notes associated with alerts using Opegenie api
Asked by tlyu:

hi, I am attempting to use the Opsgenie python API to fetch a list of alerts, but I only see the post request for creating notes and did not see a get request. Wondering would it default be in return body if notes were added or is there some ways to fetch notes?

<https://docs.opsgenie.com/docs/alert-api>


Answers:
author: Chris DeGidio
body: Hi [@tlyu](/t5/user/viewprofilepage/user-id/5549586) you can fetch the notes with a GET request and using this endpoint:

<https://docs.opsgenie.com/docs/alert-api-continued#list-alert-notes>

Let me know if this helps

- Chris


Tags: cloud

opsgenie-cloud
Opsgenie alerts are not being sent after updating the Spring Boot service version to 3.2.5.
Asked by Pranay Singh:

Previously Our service is implemented on spring boot 2.7.1 and we are able to send alerts to opsgenie when services are UP/DOWN. Now, we migrated our service it to version 3.2.5 and alerts are not being sent after updating the version.

**build.gradle**  

    plugins {id "org.springframework.boot" version "3.2.5"id "io.spring.dependency-management" version "1.1.4"id "java"id "se.bjurr.gitchangelog.git-changelog-gradle-plugin" version "2.1.0"id "com.jfrog.artifactory" version "5.2.0"id 'org.gradle.maven-publish'id "org.sonarqube" version "4.4.1.3373"// only updated dependenciesdependency{    implementation 'org.springframework:spring-web:6.1.6'    implementation "org.springframework.integration:spring-integration-ip:6.2.2"    implementation 'org.springframework:spring-beans:6.1.6'    implementation 'org.springframework:spring-expression:6.1.6'    implementation "org.modelmapper:modelmapper:3.2.0"    implementation "org.springdoc:springdoc-openapi-starter-webmvc-ui:2.5.0"    implementation "com.github.ulisesbocchio:jasypt-spring-boot:3.0.5"    implementation "com.opsgenie.integration:sdk:2+"    implementation "org.springframework.boot:spring-boot-starter-jersey"}ext {    set("springCloudVersion", "2023.0.1")    set("springBootAdminVersion", "3.2.2")}

**application.yml**  

    spring:  application:    name: sample-serviceserver:  address: 0.0.0.0  port: 8080management:  endpoints.web.exposure.include: "*"  endpoint.health.show-details: alwayslogging:  config: classpath:log4j2-spring.yml  file.name: sample-service.logops-genie:  apiKey: ********-****-****-****-************  team: Test   notification:    waiting-interval-time-in-minutes: 5    on: trueTENANT_NAME: DEV-sample

I have used alerts implementation based on opsgenie docs <https://docs.opsgenie.com/docs/opsgenie-java-api> and its working fine with Spring Boot 2.7.1 but not with Spring boot 3.2.5 version.

Error while sending alert with upgraded spring boot version

Exception:  
**java.lang.LinkageError: ClassCastException**: attempting to castjar:file:/xyz/javax.ws.rs-api-2.0.1.jar!/javax/ws/rs/ext/RuntimeDelegate.class to /xyz/javax.ws.rs-api-2.0.1.jar!/javax/ws/rs/ext/RuntimeDelegate.class


Answers:
author: Chris DeGidio
body: hi [@Pranay Singh](/t5/user/viewprofilepage/user-id/5549260)

I confirmed that our Java SDK is with version 8. It appears spring boot 3.2.5 requires Java 17. With this in mind I have submitted a feature request for public tracking: <https://jira.atlassian.com/browse/OPSGENIE-2239>

Please let us know if you have any further questions or concerns.

comments: author: Pranay Singh
body: Hi [@Chris DeGidio](/t5/user/viewprofilepage/user-id/3202394)   

Thanks. Please update once the Java SDK is updated


Tags: spring

spring-boot
Can't access Opsgenie via Org admin account
Asked by Seppe Daems _admin account_:

I am working with an account that has the "Organization Admin" role, but i cannot access Ops Genie at all - any attempt just redirects to <https://environment.app.eu.opsgenie.com/auth/login?type=sso>, which then prompts for a password that that i don't have because we're using SSO.

Anyone that experienced the same issue and got it resolved?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Seppe Daems _admin account_](/t5/user/viewprofilepage/user-id/5549475). Welcome to the community ?

Can you explain what you mean by "**an account**?" Is this an external account (aka customer) that you work with, or a login that you use on a system within your own organization?

If it's the former, I think you'll have to seek out their SSO administrator to sort this out. If it's the latter, do you have an SSO administrator on the team? Have you checked with them?

Best,

-dave

comments: author: Seppe Daems _admin account_
body: Hey [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) , It is my account that has been granted the Org admin role and is provisioned via Entra ID in my own organization. I am the SSO administrator but i guess i'm missing permission (not owner?) I'm not even sure how to determine what the current 'owner' account is. Any tips would be appreciated on how to find the current owner account as i think this is causing the issue.


author: Dave Rosenlund _Trundl_
body: Got it. Sadly, I'm not an expert in this area. Maybe someone else may speak up.   

In the meantime, my suggestion is to start here:

[Manage user accounts and single sign-on (SSO) in Opsgenie](https://support.atlassian.com/opsgenie/docs/manage-user-accounts-and-single-sign-on-sso-in-opsgenie/)

If that doesn't help and this is urgent, [open a support ticket with Atlassian](https://support.atlassian.com/contact).

Best,

-dave


Tags: cloud

opsgenie-cloud
We need an Incident Management platform that includes SMS messaging to key teams.
Asked by brian_franscoviak:

We need an Incident Management platform that includes SMS messaging to key teams. What is the best Atlassian product for this? I am reading some notices that Opsgenie is going to be discontinued?


Answers:
author: Hans Polder
body: [@brian_franscoviak](/t5/user/viewprofilepage/user-id/5249708) ,

Welcome to the community!

You read correctly that Opsgenie is going to be discontinued, but the good news is that it's now part of Jira Service Management, which is an end-to-end IT Service Management solution that also includes Incident Management enablement (next to change/problem/service request).

In Jira Service Management, the power is at the users side. Each user defines themselves how they want to be contacted in case of a call-out. It could be a (combination) of SMS, a phone call, a push message or an email!

More information here: <https://www.atlassian.com/software/jira/templates/it-service-management>


Tags: jira-service-management
Exporting "Who is on-call" calendar into spreadsheet
Asked by dinesh.kn:

Hi All,

Hope all are doing fine.

Is there a way to export all on-call details of a team into spreadsheet? (Not looking for a calendar export)

Please suggest.

Thanks,

Dinesh K N.


Answers:
author: Tejaswi G
body: Hi [@dinesh.kn](/t5/user/viewprofilepage/user-id/5548477)

This is Tejaswi here from the Opsgenie Team and here to help.

Unfortunately, we can't export the Opsgenie on-call details to a spreadsheet or CSV format. We already have a similar feature request, [OPSGENIE-1238](https://jira.atlassian.com/browse/OPSGENIE-1238), logged for this issue. I recommend you upvote and add yourself as a watcher for the status updates on the issue.

As a workaround, You can use our Opsgneie schedule and whoisoncall apis and create a custom report as per your requirement.

if you have any further queries, Please feel free to log a ticket with us at our [support portal](https://support.atlassian.com/contact)

Kind Regards,  
Tejaswi


Tags: cloud

opsgenie-cloud
API for alert analytics
Asked by Ankit Jain:

Is there a way to fetch the Alert Analytic report from OpsGenie in a programmatic manner via a REST API or similar?

The only option I currently see is to get a scheduled report via email, which does not work for my use-case.


Answers:
author: Tejaswi G
body: Hi [@Ankit Jain](/t5/user/viewprofilepage/user-id/5547165)

This is Tejaswi from the Opsgenie team and here to help.

We currently don't have any APIs to export the reports and have an open feature request [OPSGENIE-92](https://jira.atlassian.com/browse/OPSGENIE-92) for it. Please upvote and add yourself as a watcher to track the status updates on the FR.

As a workaround, I recommend you use our Opsgenie alerts APIs to export the alert data and build the custom report yourself via the APIs.

If you have further question, Feel free to log a ticket at our [support portal](https://support.atlassian.com/contact).

Kind Regards,  
Tejaswi


Tags: analytics

automation

cloud

opsgenie-cloud

rest-api