another unhelpful error with Trello Importer
Asked by Jeffrey Knurek:

I'm trying to use *Trello Importer Plugin for JIM* to import our existing issues into Jira. I previously had a problem with special characters in the Trello List name. I've gotten past that but am now getting this vague error when trying to import the issues:

```
2014-05-20 09:43:48,749 ERROR - Unexpected failure occurred. Importer will stop immediately. Data maybe in an unstable statecom.atlassian.jira.plugins.importer.trello.fetch.TrelloParseException: Error "Request Timeout" returned when getting cards for board with ID {1}.	at com.atlassian.jira.plugins.importer.trello.fetch.TrelloParser.getCards(TrelloParser.java:86)	at com.atlassian.jira.plugins.importer.trello.TrelloImporterClient.getTotalIssues(TrelloImporterClient.java:101)	at com.atlassian.jira.plugins.importer.trello.TrelloImporterDataBean.getTotalIssues(TrelloImporterDataBean.java:105)	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:421)	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)	at java.lang.reflect.Method.invoke(Method.java:606)	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)	at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)	at com.sun.proxy.$Proxy4037.doImport(Unknown Source)	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:374)	at java.util.concurrent.FutureTask.run(FutureTask.java:262)	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)	at java.util.concurrent.FutureTask.run(FutureTask.java:262)	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:250)	at java.lang.Thread.run(Thread.java:744)Caused by: com.google.gson.JsonSyntaxException: java.lang.IllegalStateException: Expected BEGIN_ARRAY but was STRING at line 1 column 1	at com.google.gson.Gson.fromJson(Gson.java:801)	at com.google.gson.Gson.fromJson(Gson.java:756)	at com.google.gson.Gson.fromJson(Gson.java:705)	at com.atlassian.jira.plugins.importer.trello.fetch.TrelloParser.getCards(TrelloParser.java:83)	... 32 moreCaused by: java.lang.IllegalStateException: Expected BEGIN_ARRAY but was STRING at line 1 column 1	at com.google.gson.stream.JsonReader.beginArray(JsonReader.java:328)	at com.google.gson.internal.bind.CollectionTypeAdapterFactory$Adapter.read(CollectionTypeAdapterFactory.java:79)	at com.google.gson.internal.bind.CollectionTypeAdapterFactory$Adapter.read(CollectionTypeAdapterFactory.java:60)	at com.google.gson.Gson.fromJson(Gson.java:790)	... 35 more2014-05-20 09:43:48,752 INFO - No issues need to be reindexed.
```

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Answers:
author: Dario B
body: Also, there is a bug ticket open for this: <https://ecosystem.atlassian.net/browse/JIM-1681>


author: maostomi
body: Hi, its too old thread but for your feedback are you available here? And have you found the solution on your [end](https://www.deepmaterialcn.com/) that can be fixed if you open a ticket by using Dario B mentioned link.


author: Dario B
body: Seems the same question asked in: <https://answers.atlassian.com/questions/29623909>


author: Marcio Napoli
body: Did you ever solve this - I'm having the same issue currently.


Tags: app

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