youngmon/atlassian-qna huggingface dataset:
How to accept an app request?
Asked by Tomas Huber:

Hi

I am administrator of my Confluence cloud product and I would like to install several apps (Lucidchart, draw.io and Prolaborate). As an admin I have to create an "app request" as well. Or is there a direct way to install the apps?  
When I make the app request as admin, I cannot install it later. On the detail page of the app there is the state "app requested". But I do not see where to install it. How can I make this as an admin?

Thanks,

Tom


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Tomas Huber](/t5/user/viewprofilepage/user-id/5293836) welcome to the community!

Only site administrators will be able to install an app.

If you are site admin then follow the steps mentioned in this documentation:

* <https://confluence.atlassian.com/upm/managing-user-requests-for-marketplace-apps-781394968.html>

comments: author: Tomas Huber
body: This is what I did. But I cannot install the apps requested, if I requested myself. I expect to have a button "install" or something, but this is not shown. There is a message "app requested" and no install button.  


author: Sayed Bares [ServiceRocket]
body: [@Tomas Huber](/t5/user/viewprofilepage/user-id/5293836) Looks like you are only Confluence Product admin not [a site admin](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/#Make-someone-a-site-admin). If you really want to have the ability to install an app then ask your Organization administrator to add you as a site admin.


author: Tomas Huber
body: [@Sayem](/t5/user/viewprofilepage/user-id/4113621) I am org-admin. There is no group called site admin. this is maybe because we are still on the free plan?


author: Tomas Huber
body: Anybbody with an idea how to solve this? I am now on a paid plan and still I cannot accept the app requests. The role "site admin" does not seem to exist.


author: Rodrigo
body: Hello Tomas,

If you switched to the standard plan you can now also create support requests directly with Atlassian, that way they could help you to solve this directly.

* [Atlassian Support](https://support.atlassian.com/)

Good luck!


Tags: cloud

confluence-cloud
I am not able to set permissions on a page that i created
Asked by chandini kalra:

Throws this error, please help  

**You're not allowed to change these restrictions. It's either due to edit restrictions on the page, or permissions settings for this space.**


Answers:
author: Deepak Jain
body: Hi [@chandini kalra](/t5/user/viewprofilepage/user-id/5293781) ,

Welcome to the Atlassian community !!

You need change restriction permission into this space.

Administration permissions required for this. See this for detailed information: <https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html>

Hope this helps !!

Regards,  
Deepak

comments: author: Deepak Jain
body: ![space-permissions.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/275447iB9D2A1AA0EF6E3D7/image-size/large?v=v2&px=999 "space-permissions.PNG")


author: Marco Brundel
body: Hi [@chandini kalra](/t5/user/viewprofilepage/user-id/5293781) ,  

Welcome to the Atlassian Community!

I think you need to look at the space permissions.  
It looks like you do not have the "restrict pages" permission in there.  

When you look to the Space tools do you see the Permissions menu?  
If not, you are not a space administrators, so you can't see or grant permissions. You will need to talk to a collegae who is a admin about this.  

And a question of your hosting type. Do you have atlassian dot net in the url of confluence?  
(If so you are on the Atlassian Cloud.)  

Regards, Marco


Tags: unknown-hosting-type
Live Search not working
Asked by Ludvik:

Heya,  

Recently we are struggling with a knowledge base confluence space where users should be able to lookup issues/ guides/ materials via a Live Search at the front page of the space.  

Issue here is, that when the keywords are typed in, the correct issue pops up, but when you want to open the page, it leads you to a "Page Not Known".  
I have noticed that it tries to redirect the user to atlassian.net/wiki/pages/\<PAGEid\>  
while the correct link is atlassian.net/wiki/spaces/wiki/pages/\<PAGEid\>  

All of these pages are in the Knowledge base space and the Live Search is set for the Knowledge base space with no other filters applied.  

Any suggestion how to fix the linking of the Live Search?  

Many thanks.


Answers:
author: Andrew Rowland
body: Have the same issue as well, found the BUG card, and it's been there for 7 years without being fixed. I don't expect any action on this for another 7 years so will have to remove the feature and hope that the customers can find what they need without the search function.

Shame...

BUG CARD: <https://jira.atlassian.com/browse/AI-910>


author: Dylan Harris
body: We may have a similar issue.

UPDATED: Our issue is that non-licensed Users of Confluence (in our case Customers from Jira Service Management) can view everything in the knowledge base but *cannot* use Live Search or Labels: <https://jira.atlassian.com/browse/CONFCLOUD-41227>

I confirmed that giving Product Access to Confluence as a "User" role, that Customer can then use Live Search and Labels. Remove Confluence/User access and the Live Search stops working for the Customer.

**We don't want to require our Jira Service Customers to also be Confluence Users just so they can use Live Search and Labels.** They can read all pages, why can't they use Search?

OP I'm curious if you're having the same issue?


Tags: cloud

confluence-cloud
Draw.io not showing latest diagram version in Confluence page
Asked by Jordan.Yeates:

Free version of drawio.  

Most of my embedded draw.io files default to the oldest version on the preview, and also when you go in to 'edit' the drawio. I find myself having to go into 'Revision History' to restore the 'current' version to show the latest version.  

Even after publishing this change, it make no difference to the preview image - it still shows as the oldest version.  

I find it tends to happen with drawios with the largest publish history - almost like drawio can't keep up with the changes being made.

I see there was a question just like this from back in 2017 but to me still seems to be a problem. Is anyone else experiencing a similar problem?


Answers:
author: David Benson _draw_io_
body: What is the license status of draw.io on your instance? If you don't have a license you'll run the f[ree version on Confluence Cloud](https://www.drawio.com/blog/confluence-cloud-free-diagrams). Revision handling is not in the free version, as per the docs:

"Display an older version of the diagram when viewing a page."


Tags: cloud

confluence-cloud
Confluence Cloud upload custom html code via API
Asked by Nagy Andr?s:

Hello guys,  

We have an Confluence page that used by an python script to upload the content.  
The content is a pure html code.  
Like here: <https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-custom-content/#api-custom-content-id-put>  
If I use the style html property to change the html table background the Confluence ignore that.

<br />

Is it possible to put some html/css style to the code html code that will appear in Confluence?  


Answers:
author: Nagy Andr?s
body: Is it possible to create a feature request for this?

comments: author: marc -Collabello--Phase Locked-
body: Post the problem here: <https://community.developer.atlassian.com/>

The chance is better that someone can help.


author: Nagy Andr?s
body: today I tried external links too, like this:

```
<a href="https://mysite.com">mysite</a>
```

I got this error:

```
Content body cannot be converted to new editor format
```

so the external links didn't work too....


author: Nagy Andr?s
body: found this <https://confluence.atlassian.com/doc/confluence-storage-format-790796544.html> , this seems this is the limited formatting options

comments: author: marc -Collabello--Phase Locked-
body: Hi [@Nagy Andr?s](/t5/user/viewprofilepage/user-id/5200779) ,

Your reference is for Confluence Server/Data Center. Most of it will work, but not all.


author: marc -Collabello--Phase Locked-
body: It's possible to put some styling into Confluence, but it is very limited. I don't know of a specific guide and usually use trial and error.


Tags: cloud

confluence-cloud
How do I apply landscape orientation to a PDF Export for a particular page section
Asked by James Crossman:

I have a Confluence Page that includes some wide tables. I want to apply landscape formatting for these when exporting to PDF.

I'm happy to to apply this formatting to the entire document section (underneath a h1 heading) for this, but I can't get either the size or orientation parameters in the css for PDF Stylesheet to apply.

What are my options?


Answers:
author: Matt Reiner [K15t]
body: Hi [@James Crossman](/t5/user/viewprofilepage/user-id/2298313), I'm not familiar with a way to do this with the built in PDF exporter.

My team actually makes an app called Scroll PDF exporter which lets you do all sorts of customization and design work on your PDFs. It includes a macro you can use to designate the orientation of certain content, so when it exports, that content is landscape instead of portrait. Maybe try it out to see if it meets your needs.

[https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?tab=overview&hosting=cloud)

comments: author: James Crossman
body: Thanks [@Matt Reiner \[K15t\]](/t5/user/viewprofilepage/user-id/2246048)

I'd like to try and achieve this natively if possible.

Our need for exporting to PDF is very minimal, so it's difficult to justify using a paid app to achieve this goal.


author: Matt Reiner [K15t]
body: Of course, good luck!


Tags: cloud

confluence-cloud
Confluence service goes down intermittently
Asked by satreci:

Hi, I'm the IT manager of SATRECI

Confluence service goes down intermittently.

I'm uploading a related log, so I'd like to ask you how to take action.

There is no way to upload the Confluence log file, so I am attaching it to Google drive.

[LOG DOWN LINK](https://drive.google.com/file/d/1CBlqlgKlDRwt3-MfvPt0KwNK1cZiCL38/view?usp=sharing)

If you have any questions, please contact us at dxi@satreci.com

Best Regards


Answers:
author: Dan Breyen
body: Hi [@satreci](/t5/user/viewprofilepage/user-id/406599) assuming you are on the latest Confluence Server code, I would suggest opening a support ticket with Atlassian for further assistance with this issue. You can do that by going to support.atlassian.com, then click on the contact link. From there you can get access to Atlassian's support resources for this issue. I think you would be better served there then on this community forum.

Hope that helps.


Tags: confluence-server

server
Unable to view colour scheme tab in "Look and Feel"
Asked by Kylie Crump:

Hi there,

I've tried following guides on how to customise the colour scheme of a space ([Edit a space's color scheme](https://confluence.atlassian.com/conf81/edit-a-space-s-color-scheme-1209874314.html)), but in navigating to the "Look and feel" tab, I only see the options: Themes, Templates, Page layout and PDF export (as seen in the screenshot).

Are there any configuration settings I need to change to be able to view the colour scheme option?

![ConfluenceLookAndFeel.png](/t5/image/serverpage/image-id/275358i38C677A2EAFD870A/image-size/large?v=v2&px=999 "ConfluenceLookAndFeel.png")

Thanks,

Kylie


Answers:
author: Kylie Crump
body: \[Ignore this\]


Tags: cloud

confluence-cloud
Login Issues - Inactive User - Help!
Asked by Stacy LaBarbera:

My colleague cannot log in or view our Team WiKi page any longer. Every time she tries to view when we share or login, she gets an error saying her user is inactive. Can anyone help? Is there a help email or support?


Answers:
author: Francis Batilo
body: [@Stacy LaBarbera](/t5/user/viewprofilepage/user-id/5293223)

Welcome to the Atlassian Community!

With regard to the error that your colleague is triggering, is it something like this "Looks like your administrator has marked your account {{your colleauge's email}} as inactive. Contact your administrator to solve this issue."

If that's the error you're getting, you'll need to liaise this with your site admin as they may have disabled product access for your colleague. However, if it is a different issue, could you give us a screenshot or more details around what error they are triggering?

Cheers,  
Francis

comments: author: Luis Munoz
body: Hello Francis,

And when I was the site admin, and this happened, what could I do?

Best regards


Tags: cloud

confluence-cloud
confluence migration update server version
Asked by Ashly Monta?o:

Good afternoon Atlassian team ??

We require your kind guidance on the following point:

According to the migration documentation the wizard must be installed on server versions 5.10 and later. The current client version has version 5.3  

For the above, in this case what would be the procedure to follow?

We stay tuned. ?


Answers:
author: Ramy
body: Hi Ashly

I would recommend you to upgrade your server to the latest LST version. LST version right now is 7.19.12. Here you can download it: <https://www.atlassian.com/software/confluence/download-archives>

And here are more information about the newest LTS version: <https://confluence.atlassian.com/conf719>

And here you can access all release notes: <https://confluence.atlassian.com/conf719/confluence-release-notes-1157468035.html>

Please keep in mind to backup your server and I highly recommend you to replicate your production server and brand it as a stage environment. To be able to play with all scenarios regarding migrations and upgrades.

Cheers

Ramy


Tags: confluence-server

migration-customer-care

server
manage comments
Asked by Ramon Vilela:

Hello, I need some help please.  
Is it possible to view the comments of the entire space in one place? Is there any plugin for this?  
Is it possible to tag a person responsible for resolving a comment?

Tks


Answers:
author: Vronik
body: Hi

Look at this

<https://community.atlassian.com/t5/Confluence-questions/View-all-open-comments/qaq-p/1017809>

<https://community.atlassian.com/t5/Confluence-questions/Confluence-View-all-comments-on-a-page/qaq-p/1064160>

<https://community.atlassian.com/t5/Confluence-questions/See-all-comments-on-confluence/qaq-p/2363071>


Tags: cloud

confluence-cloud
How to use REST API to add an Expand Macro on my page?
Asked by Huangyingrui Wang:

My team currently using this curl to update some wiki report page through api. Where the dynamicRequest.txt contains some html body.

```
curl, --header, Accept-Language:en-us, --header, Accept: */*, --header, Content-Type:application/json, -b, ./files/sse_wiki_cookie.txt, -X, PUT, https://ssewiki.apple.com/rest/api/content/[pageId], -d, @./files/ssewiki1692039010943_dynamicRequest.txt
```

We want to add an expand Macro to store some data in one cell of the table.

I simply copy the expand Macro structure from the page inspect itself, But It is not working. I think the js script does not link to my container. Please share any ideas. Thank you


Answers:
author: Andrii Maliuta
body: Hello [@Huangyingrui Wang](/t5/user/viewprofilepage/user-id/5292985) ,

If you set the new data in

```
sse_wiki_cookie.txt
```

so you can get the page body first and then append data to it or erase current body with the data.

The storage format would be:

```
<ac:structured-macro ac:name="expand" ac:schema-version="1" ac:macro-id="id">
    <ac:rich-text-body>        {YOUR DATA HERE}
    </ac:rich-text-body>
</ac:structured-macro>
```

So you just wrap the content inside such code. It can have also some additional attributes, but this one is the simple option.

comments: author: Huangyingrui Wang
body: Hello, [@Andrii Maliuta](/t5/user/viewprofilepage/user-id/484201)   
Thanks for your Reply.  
It works perfectly.  

Only one problem, I guess it is a typo.  
Should put New HTML Data into ssewiki_dynamicRequest.txt  
sse_wiki_cookie.txt is for Auth_token


Tags: unknown-hosting-type
Power ups are not visible to all members
Asked by J?r?my Labarde:

Hello, I can't find the solution for all members to see the modification made by a power up.

Thanks


Answers:
author: Alex W
body: Hey [@J?r?my Labarde](/t5/user/viewprofilepage/user-id/5119765) - welcome to the Community!

Not sure what you mean by this, can you elaborate on the issue you're facing? Can you also let me know what Power-Up you're using?

comments: author: J?r?my Labarde
body: Hello,  
thank you for answering me but we think we have found the problem.  
It's the firewall on the affected member's computer that was blocking the changes.

Le probl?me devrait se r?gler.

Cordialement


author: Alex W
body: [@J?r?my Labarde](/t5/user/viewprofilepage/user-id/5119765) - glad to hear you got it resolved on your own!
I subscribed to the regular package and I have a problem with automation..it stopped me
Asked by EmlakPlatfom:

If I want to raise my subscription to the premium limit, how much do I have to pay and is there a discount?


Answers:
author: Nathan Smith
body: Hey [@EmlakPlatfom](/t5/user/viewprofilepage/user-id/5119737)

Our Premium plan is charged at a rate of $10 USD per user per month, when paid annually, or $12.50 USD per user per month, when paid monthly.

We do offer free trials of our Premium plan, if you're interested in this you can start a free trial here - <https://trello.com/free-trial>
Export image
Asked by petterlarsson:

Hello!  

I would like to be able to export the same image format that I upload. Specifically .jpg. Right now it exports as .jfif.  

Kind regards, Petter Larsson


Answers:
author: Alex W
body: Hey [@petterlarsson](/t5/user/viewprofilepage/user-id/3736888) - not 100% sure what you mean by this! Can you elaborate on the issue you're facing?

Are you saying that you're trying to download an attachment you've uploaded to Trello as a .jpg, but when you download it, it's being downloaded as a .jfif?

comments: author: petterlarsson
body: Yes, that is correct.


author: Alex W
body: [@petterlarsson](/t5/user/viewprofilepage/user-id/3736888) - that's very strange! I am unable to replicate that behaviour.

I have gone ahead and raised a support ticket for you so our team can investigate over at Trello Support, you should've received an email about it. Your ticket is TRELLO-143191 - can you reply to the ticket via email once one of our engineers gets onto your case?

You'll receive same day support as a Premium subscriber.
Cases does not load with Salesfprce power-up
Asked by gabor_nemes:

Hello,

With the salesforce power-up, if I want to load anything, just the URL is inserted, nothing else.

Did anyone else face this error?

Thank You


Answers:
author: Lara
body: Hi Gabor,

Thanks for reaching out!

Could you please send over a screenshot of what you are seeing?

I'll keep an eye out for your reply,

Lara  
The Trello Team


Tags: salesforce
Email board not going into correct list
Asked by Dale Makepeace:

We are emailing the board and we are finding that the card is being created in the same list even if we move that list to the end it still defaults to this. How can we change it so that the forwarded email creates a card in the first or a selected list? Thanks for your help


Answers:
author: Christl_Email for Trello
body: Hi [@Dale Makepeace](/t5/user/viewprofilepage/user-id/4351158)?

Christl from [SendBoard](https://www.sendboard.com/) here, makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard).

If you are using [Trello's native Email to Board function](https://support.atlassian.com/trello/docs/creating-cards-by-email/) you should be able to choose which list the email appears in from the '**Email to Board settings**'.

![Emmail to board settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/234134iC3F413D54B20C3F1/image-size/large?v=v2&px=999 "Emmail to board settings.png")

Hope that helps!


Tags: board
Checkbox Function on Card
Asked by Sugo Rika:

Hi,

I would like a checkbox function in front of the card.. It would highly improve overall productivity. I would love this as an option. I tried the checklist power up, but it doesn't fulfil what I need as I don't use the checklist. I use every card as a task, and once completed, I would prefer it to be ticked off.

![Exemple Trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/234106iA8CF03ED8700FC37/image-size/large?v=v2&px=999 "Exemple Trello.png")

Any idea if this feature can be included? Or else, even if it was showed as a power up function - it's good too. And, can I have a sort list function? - that would help too. Thanks.


Answers:
author: Lara
body: Hi Sugo,

Thanks for reaching out!

I can see that my teammate, Sagar, has replied to your support ticket but I'll respond here as well for posterity!

Right now, there isn't a way to add a checkbox to the front of a card. I definitely understand how this could be helpful, so I've flagged this as a feature request with the product team.

If you'd like to see our latest features and future releases you can take a look at our roadmap at <https://www.atlassian.com/roadmap/cloud?selectedProduct=trello>. Our mobile boards are available at <https://trello.com/b/5tj4qAvo/trello-ios-app> and <https://trello.com/b/ud59t1fL/trello-android-app>.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Start and due date history
Asked by RH:

Hi,

In my board I have several list and when a card goes trough those list,

the start and due are reset.

Is it possible to see the history of those changes?


Answers:
author: Nathan Smith
body: Hey [@QC QC](/t5/user/viewprofilepage/user-id/5114070)

You can see changes to a card's due date in the card activity log, you can find this by opening the card and scrolling to the bottom. If you can only see comments in this section then clicking on **Show Details** next to the comment box should allow you to see all the card actions.

comments: author: RH
body: Thanks!!
Please help automate the action.
Asked by ??????? ??????:

HI!

The card has the date 01/13/2023 and it is in the planned column, how to automate it so that it moves to the Today column, when the date is 01/13/23?

I did this, but it doesn't work:  
when a start date less than 1 days from now is set on a card, move the card to the top of list "TODAY" on board "JANUARY 23"


Answers:
author: Alex Koxaras _Relational_
body: Hi [@??????? ??????](/t5/user/viewprofilepage/user-id/5119465) and welcome to the community

Try the following:

![trello rule01.png](https://community.atlassian.com/t5/image/serverpage/image-id/234091iF460370D26F5E734/image-size/large?v=v2&px=999 "trello rule01.png")
Add date automatically
Asked by Yoli Imbernon:

```
Puede agregar la fecha en que se crea la tarjeta autom?ticamente en todas las tarjetas.Para poder buscarlos o archivarlos por fechas.
```


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Yoli Imbernon](/t5/user/viewprofilepage/user-id/5119511)

Do you mean that you want to add a date to card when this is created? If yes, you can accomplish that by creating a rule:

![trello rule 001.png](https://community.atlassian.com/t5/image/serverpage/image-id/234107i36243C5057F0B1B1/image-size/large?v=v2&px=999 "trello rule 001.png")

Let me know if that's what you wanted.

comments: author: Yoli Imbernon
body: I don't get the option "when a card is created in the board", is it possible that it is only in PREMIUM?


author: Alex Koxaras _Relational_
body: [@Yoli Imbernon](/t5/user/viewprofilepage/user-id/5119511) I dont think so. On the below example I have a trello which is not premium, and I have this automation:

![trello no premium.png](https://community.atlassian.com/t5/image/serverpage/image-id/234393i81EA2B00A03AC898/image-size/large?v=v2&px=999 "trello no premium.png")


author: Yoli Imbernon
body: Thank you, After trying several ways I finally got it.