youngmon/atlassian-qna huggingface dataset:
Applinks from confluence 5.5 to jira fails
Asked by hemanth acharya:

We have upgraded confluence to 5.5.2 and the JIRA we are using is 6.0.8. I want to use the applink to connect between confluence and JIRA. I have been able to create a link from JIRA to confluence but not the other way. When I try to create a link from confluence to JIRA I get the following pop up message:

I saw the following compatibility matrix: [](https://confluence.atlassian.com/display/APPLINKS/Application+Links+Version+Matrix)<https://confluence.atlassian.com/display/APPLINKS/Application+Links+Version+Matrix>

How can I proceed with this? is there any patch?

Btw both the applications are running in different servers.

Thanks

![](../../upfiles/confluence_5.png)


Answers:
author: Tiago Comasseto
body: Hi Hemanth, the only way to stop seeing this message is upgrating JIRA to a newer version, it's not possible to upgrade just the application link plugin.

However, this should not prevent you from creating the application link between the current versions of your applications.

You can create the application link from JIRA side ("*Click here to transfer to 'Central JIRA' to create the link*") and this should create the reciprocal link in Confluence side.

Cheers

comments: author: hemanth acharya
body: @Tiago.. I followed your instructions and it worked out fine so far. Thanks


Tags: application-link

jira

upgrade
How can i disable export to word?
Asked by Derek Greene:

I don't want users to be able to export pages or spaces to word or PDF. I've disabled the PDF plugin, but can't seem to find a way to disable export to word. Any ideas?


Answers:
author: Yagnesh Bhat
body: Hi Derek,

Try this :

* Open up confluence admin

![](../../../upfiles/Capture2_18.PNG)

* Go to Custom HTML option \& edit.
* Paste the following code into the HEADER section

```
<style type="text/css">#action-export-word-link{ display: none}</style>
```

What it does is that it over-rides the default CSS and make it disappear!

I tried this and this works.

Ref : <https://answers.atlassian.com/questions/40433/can-i-disable-the-word-export-functionality-but-still-use-pdf-export-functionality>

comments: author: Derek Greene
body: THANK YOU!!!!


author: Yagnesh Bhat
body: You are welcome. Could you also please accept my answer as well by enabling the green checkmark near my answer?


author: Guilherme Nedel [Atlassian]
body: Hello Derek, it is not very visible, from the *Confluence Admin* \> *Manage Add-Ons \> Choose 'System'in the drop down.* Than look for the Page Operations Add-On, expand the item and you will find the *Export as Word(wordexport) component,* which can be disabled*.*

comments: author: Derek Greene
body: Thank you - however there is not an option to disable that component. How do I do that?


Tags: confluence-administration

moderators
details and detailssummary macros broken?
Asked by Lisa Neal:

We use the 'details' and 'detailssummary' macros on TONS of pages, and yesterday they all appeared to be broken. We're on Confluence 5.5, and my admin tells me we use OnDemand. The biggest problem, besides broken macros, is that we can't save any edits to these pages unless we delete the broken macros - we get an error similar to this:

```
The editor content could not be parsed. There is a problem at line 1, column 1285. Parser message: Unexpected close tag &amp;lt;/p&amp;gt;; expected &amp;lt;/img&amp;gt;. at [row,col {unknown-source}]: [1,1285]
```

Can you provide any info?


Answers:
author: Rachel Robins
body: Raising a support request at [support.atlassian.com](http://support.atlassian.com)is the best way to get a problem like this resolved. Something is not right in your instance and they'll be able to help you troubleshoot what is going on, and raise any bugs if necessary.

comments: author: Lisa Neal
body: Thanks Rachel! I created a support request, and they got right on it - it turns out that the Page Details macro broke during the last upgrade. Bruno was able to fix it in about 15 minutes.


Tags: cloud

page-property
Confluence Space import from xml-backup fails with HibernateException
Asked by Vladimir Chernyakov:

Hi!

We need to complete this task:

-- move some space from one server to another. both servers have the same version of confluence. we trying to do it with standard "Backup\&Restore" functionality. all looks perfect as a first approximation :)

We've got xml-backup of confluence space from source server (Parameters of confluence instance: version of confluence - 5.4.3, build - 4252).

We've got new server with the same version of confluence 5.4.3, but build number between servers doesn't match (our 4517).

We changed build number in xml-backup from 4252 to 4517. Otherwise an error is displayed

Both servers have the same set of groups.

In process of import new error is displayed:

com.atlassian.confluence.importexport.ImportExportException: Unable to complete import: Error while importing backup: Found two representations of same collection: com.atlassian.confluence.spaces.Space.permissions; nested exception is net.sf.hibernate.HibernateException: Found two representations of same collection: com.atlassian.confluence.spaces.Space.permissions

Any advice will be much appreciated.

Cheers.


Answers:
author: Rodrigo Girardi Adami
body: Hi Nikolay,

The build number 4252 is related to confluence 5.1.5 as we can see [here](https://developer.atlassian.com/display/CONFDEV/Confluence+Build+Information). the build number for 5.4.3 is 4732 and not 4517. I believe there is some misunderstanding in confluence versions and build numbers or the upgrade wasn't performed correctly before in those instances.

I recommend to double check if the build numbers match and just upload a xml backup from the same version to another same version.

Cheers,

Rodrigo


Tags: backup

confluence-administration

hibernate

restore
Is there a way of finding pages that haven't been read/modified?
Asked by Helen Griffith:

I would like to be able to see pages that haven't been read/modified in a long time so that I can delete them. Is this possible? I can see recently updated so can I see the other end of the list?!


Answers:
author: Davin Studer
body: You can get one aspect of this with OnDemand. If you do a search like this ...

**modified:\[19000101 TO yyyymmdd\]**

You will get all the pages that were last modified during that time range. So, you just set the upper limit to something like 6-12 months ago and it will return all the pages that were last modified 6-12 months ago. As far a finding pages that no one has looked at that data is in the database, but alas with OnDemand you do not have access to the database. So, I've no good ideas for that one.

comments: author: Helen Griffith
body: Thanks David, of course, that's a really great way... Thanks!

(The person who asked me to find out really wanted to know about page views rather than modified date, but this is still a handy tip!)


author: Peter Van de Voorde
body: Hi Helen,

This plugin could help you out: [](https://marketplace.atlassian.com/plugins/com.midori.confluence.plugin.archiving)<https://marketplace.atlassian.com/plugins/com.midori.confluence.plugin.archiving>

But it seems you're on OnDemand and not on a Hosted version.

I don't about any other option.

Best regards,

Peter

comments: author: Helen Griffith
body: Thankfully we 'only' have a few hundred pages so it's just a case of setting the max results to a large enough number and then scrolling to the bottom of the list. It shows the modified date which is all I'm after really.


author: Helen Griffith
body: Thanks Peter. Sadly yes...

However, I've managed to find a way of seeing pages that were modified longest ago. If I use the Recently Updated macro regardless of what number I set the Maximum Results to, I keep clicking Show More to eventually show every page in my space. When there are no more pages to show, that's the end of the list i.e. the page modified the longest ago. Not ideal, but it seems to work.

The documentation for this macro says that it only shows a maximum of 200 results but this doesn't seem to be the case---maybe it's been overwritten (as I think it can be) for my instance.


author: Peter Van de Voorde
body: Hi Helen,

It's a solution but not a really great one.

Best regards,

Peter


author: Helen Griffith
body: Well, I think that we must have a higher number set anyway as I can see at least 414 pages which we have currently in our space...


author: Peter Van de Voorde
body: Hellen,

Maybe you could ask Atlassian support if they can't change the max results to a larger number for your instance?

You can request it here: [](https://support.atlassian.com)<https://support.atlassian.com>

Best regards,

Peter


Tags: cloud

confluence-cloud
Confluence and Confluence Questions Installation
Asked by Srikanth Kalangi:

Hi Team,

Once we purchase this application, what would be the process for the below.

1. What will be the process to notify Atassian to inform Castlighthealth about any bugs/version upgrades or such information related to Confluence/Confluence Questions.

2. How can we seek help from Atlassian when it comes to installing/configuring the application in our environment.

3. Is there any hotline number where we can reach out for instant help?


Answers:
author: Nic Brough -Adaptavist-
body: 1. You should sign up to Atlassian mailing lists, use their RSS feeds and you can check the UPM for plugins as well. Security alerts will also be sent to the registered technical accounts in your Atlassian accounts.

2. You should follow the documentation for installation (not just the documentation, but the knowledge base and possibly here at Answers as well). If you are stuck after working through the standard documentation, you can raise support requests at [support.atlassian.com](http://support.atlassian.com)

3. No. Atlassian do do telephone support for Enterprise users, but only after you've raised the issue at [support.atlassian.com](http://support.atlassian.com)and demonstrated that you've worked through the stnadard documentation

You could also engage one of the experts or partners for telephone or onsite support.

comments: author: Peter Van de Voorde
body: Hi Nick, according to the information on this page : [](https://www.atlassian.com/software/confluence/pricing/?tab=download)<https://www.atlassian.com/software/confluence/pricing/?tab=download>

they do give 24x7 online and phone support, or did I misinterpret?


author: Nic Brough -Adaptavist-
body: My answer was too short - it's been edited, as you're right about the Enterprise licences. My experience of that is that you still need to raise the issue at support even if it's just to have somewhere to attach logs and paste the results of questions.


author: Peter Van de Voorde
body: Ok, just wanted to be clear that I didn't misinterpret anything :)


author: Nic Brough -Adaptavist-
body: It was good that you picked up my broken and misleading prose! :-)


author: Peter Van de Voorde
body: Hi Srikanth,

1. Atlassian normally notifies it's customers by email if there are security updates. They also regularly blog about new versions of their software.

2. You can always log a support ticket at [](https://support.atlassian.com)<https://support.atlassian.com>

3. If you buy an Enterprise License you will also get 24/7 phone support.

Best regards,

Peter
How to get Blueprint ID in macro plugin
Asked by Philipp T.:

I have implemented a macro plugin which creates a list with links to other pages. If one of the pages does not exists, a click on the link should create a new page from a blueprint.

How can i achieve this?

I already took a look at the "create from template" macro and know it could be possible with some kind of the

\<URL\>?createDialogSpaceKey=\<SPACEKEY\>\&createDialogBlueprintId=\<BLUEPRINT-ID\>

link.

But how can i get the id for a blueprint in a java class in my macro plugin? In the "create from template" macro it is solved by some (especially for me) complicated part of javascript, which i don't understand.


Answers:
author: Adam Salma
body: I am also looking for a solution to this. How can we access a blueprint id given a plugin key?


author: KC Integrations
body: Hi,I want to do the exact thing, does anyone know how to do this.
Administrator security
Asked by Sergio S?nchez:

Hello,

I am the administrator. I don't know if I have changed the permission in this space, but I cannot change groups, users,... I try to add a user in group and the confluence shows "unauthorizated". I reviewed my permission and I cannot change any permission for my user.

Could you help me to configure the security of my confluence?.

Regards,

Sergio.


Answers:
author: Rodrigo Girardi Adami
body: Hi Sergio,

So the problem happens in just one space or it happens for all spaces and the global permissions of confluence.

Are you a confluence admin or a sys admin? There are differences between them and if you are just the confluence admin, you won't have permissions to add yourself to a space admin. You must be a system admin to have full permissions to add yourself to any permissions in the instance.

[This page](https://confluence.atlassian.com/display/DOC/Site+Administrators+and+their+Permissions) should help you.

cheers,

Rodrigo


Tags: confluence-administration
Confluence Content Update
Asked by AKASH BHARDWAJ:

Hi All,

we have 2 Instances namely Staging instance and PROD instance, Staging is exact Replica of PROD, since past few Months we haven't updated anything on Staging Server, so data on it is quite old and We want to keep both server Live.

Can anyone please let us know how to update Staging server such that it becomes Updated with latest Content same as PROD.


Answers:
author: Tiago Comasseto
body: Hi Akash,

If both your instances are running the same version, you can just copy all the content of your production [Confluence home directory](https://confluence.atlassian.com/display/DOC/Confluence+Home+Directory) and paste it into staging and clone production database and edit the confluence.cfg.xml to point to the cloned database.

If Confluence version is not the same or you have some customization in production that are not applied to staging, you may follow the steps of this [doc](https://confluence.atlassian.com/display/DOC/Migrating+Confluence+Between+Servers) to create a full copy of your production instance.

I hope it helps.

Cheers


Tags: content

update
Confluence team collaboration license vs copy page tree plug-in user number
Asked by Ronnie Tam:

Can i buy 25 users team collaboration license and 10 user copy page tree plugin, but not 25 user copy page tree plugin?


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello Ronnie, at the current functioning of licenses, they should match to function. In case you have any further doubts on that, you could also refer to the [plugin licensing FAQ](https://www.atlassian.com/licensing/marketplace#licensingandpricing-1).
Add Label to a Default Blueprint in Confluence
Asked by Marshall Oliver:

So, I'm trying to set up a page that will give me all of my how-tos in a list. I'm doing so by using a Content Report Table macro pulling a particular lable in much the same way that the Troubleshooting Articles page does. Problem is, I need to be able to add that label to the How-to article template but I can't seem to figure out how to do that. When creating a brand new blueprint, I see that the labels option is in the bottom left hand corner of the screen. However, when editing an existing one, it does not appear to be possible to edit labels as that option does not appear. Do I have to completely recreate the template? If so, are we able to edit the labels on templates we create or can you really not edit labels on blueprints?

Thanks,


Answers:
author: Maarten Cautreels
body: Hi Marshall,

It's currently not possible to edit the labels of a blueprint as far as I know. However someone from Atlassian already created an Improvement in the Atlassian JIRA about this:

[https://jira.atlassian.com/browse/CONF-29447](https://jira.atlassian.com/browse/CONF-29447?jql=text%20~%20%22blueprint%20edit%20labels%22)

It also includes a possible explanation of why it's not a great idea to change the label of a blueprint.

Hope this helps.

Maarten


author: EPS Software Engineering AG
body: Hi Marshall,

Our Add-on Page Tree Creator works a bit different than the Confluence blueprints / templates. The PTC-templates are based on normal confluence pages and therefore creating a PTC-template is as simple as creating a Confluence page. Of course you could start creating your PTC-blueprint based on an existing Confluence page.

Try our [**Live Examples**](https://focuspro.eps.ch/display/PEPSMarktExample/Marketplace+Examples) (no registration needed) and they show how the labeling / indexing works.

**[Marketplace link: Page Tree Creator](https://marketplace.atlassian.com/plugins/eps.focuspro.PageTreeCreator/server/overview)**.

Regards,  
Stephan


author: Mark Wittig
body: I have the same Problem. :(


Tags: cloud

confluence-cloud
@Mentions in Confluence missing some users
Asked by Dan Deftos:

We are running Confluence 5.4.3. When using @mention functionality within Confluence there are some users who do not show up and hence @mention functionality does not work for them. We cannot seem to notice any difference for these users. They have access to Confluence and the space we are using the @mention functionality. Are there other settings we should be looking at to distinguish the missing users?


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello Dan, there may be an issue related to the application indexing, have you tried to [flush the application caches](https://confluence.atlassian.com/display/DOC/Cache+Statistics) and hit [Index rebuild](https://confluence.atlassian.com/display/DOC/Content+Index+Administration)? In case this does not take effect, there is a more invasive [reindex from scratch](https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch).


author: Brandon Grady
body: We are seeing this same issue, but using Confluence Cloud, where I have no access to rebuild the index (that I can see). Is there something that can be done to rebuild the index for Confluence Cloud?


author: Tiago Comasseto
body: Hi Dan, one of the most common causes to this issue is Conflence [index](https://confluence.atlassian.com/display/DOC/Content+Index+Administration) outdated, you may try to rebuild it and see if it helps.

Cheers


author: Peter Van de Voorde
body: Hi Dan,

I recently had the same issue, it seemed that some of my users were found twice in the people directory which caused a whole stacktrace in my log file and not finding them using the @mention macro.

I resolved it by following the information here: [](https://confluence.atlassian.com/display/CONFKB/Duplicates+in+the+People+Directory)<https://confluence.atlassian.com/display/CONFKB/Duplicates+in+the+People+Directory>

And after doing that I did a rebuild of my search index which fixed the problem for us.

Best regards,

Peter


author: Rodrigo Girardi Adami
body: Hi Dan,

Usually problems regarding mentions are related to the index of confluence. Can you try to rebuild indexes in confluence admin -\> content indexing and check if the users appears again?

Also, are you able to replicate the same behavior on a staging instance of confluence?

Cheers,

Rodrigo


Tags: confluence-administration
Is it possible to change the highlight color of the instructional text that appears in templates?
Asked by Madeline DeCotes:

I would like to change the default light gray highlight color of instructional text in templates to something that contrasts more strongly. This will create easier navigation for the users of the templates. Does anyone know the CSS I could add to adjust this?

Thank you!


Answers:
author: David at David Simpson Apps
body: The short answer is no. Not in OnDemand.

comments: author: Madeline DeCotes
body: I checked back with my manager and found that we actullay have the Download version. Is there a long answer in that instance?


Tags: colour

confluence-cloud

instructional-text

template
Is there a way to create a company contact list in Confluence OnDemand?
Asked by Parmita Shekhawat:

Currently we are using the User Profile macro and pulling in 200+ profies on a Confluence page titled - Company Directory. However, this page takes \~10seconds to load (since its pulling all those profiles)! Just wondering if there is a move efficient way to do this in an OnDemand instance? Any plugin or macro 3rd party or from Atlassian would help - so long as its available for OnDemand users.

Thanks!


Answers:
author: Sherif Mansour
body: Hi Parmita,

I'm interested in hearing more about your need for a Corproate Directory, background etc... We're thinking about investing more time in the Confluence People Directory and I'm looking around to interview customers about their needs. Interested? I'd love to hear your feedback and your story of using Confluence an dhow we can make the product better for you. Email me: sherif at atlassian dot com.

Sherif Mansour

Confluence Product Manager

comments: author: Thu Nguyen
body: It would help our company a lot if Confluence could have some features similar to other apps, please view the links below:

<https://directory.collab365.community/listing/staff-directory-web-part/>

<https://appsource.microsoft.com/en-us/product/office/WA104379435?tab=Overview>

Thanks.

Tn


author: Maarten Arts
body: Although this is an old thread, I would like to add an answer for people ending up here via Google.

We have recently released Atlas CRM for Confluence, which allows you to create companies and contacts in Confluence Cloud. The add-on comes with a companies/contacts directory on which you can filter based on the information you saved in the company/contact.

Additionally you can link companies and contacts to a page, which adds context to the page and lists the page in the company/contact profile.

You can find the add-on here: <https://marketplace.atlassian.com/plugins/nl.avisi.confluence.plugins.atlas-crm/cloud/overview>


author: Ben Mehling
body: @Sherif Mansour- I found this thread while searching for a smart/automatic way to display a team roster. I was hoping to display contact info, photos, etc. We have a large Confluence deployment and would likely need to be able to display the roster by specifying a group (not everyone). If this is still being defined, I'd be happy to add my input. Thanks, Ben


author: Parmita Shekhawat
body: WZ - thanks for the quick reply!

Sharief - Thanks for reaching out! Just emailled you more details on your email ID.


author: William Zanchet [Atlassian]
body: Hi Parmita,  

Actually there isn't a way to create a company contact list through OnDemand due the fact that we're limited to use plugins that is approved from Atlassian. If you were using Standalone, you could download the SQL plugin from Bob Swift, that way you could retrieve such content from the database.  

Cheers,  
WZ.


Tags: cloud

confluence-cloud