youngmon/atlassian-qna huggingface dataset:
I can't change account at community site
Asked by sangsub.kim:

I have two account on community site.

but always I can logon with only one account.

- Logout

- click login

![??? 794.png](/t5/image/serverpage/image-id/132169iD3BEFFA4DDE8C6AC/image-size/large?v=v2&px=999 "??? 794.png")

![??? 795.png](/t5/image/serverpage/image-id/132170iD423CE9BB44BE35D/image-size/large?v=v2&px=999 "??? 795.png")

so I am using other broswer to logon with the other account.

How can I change account based on only one broswer.

(I am using chrome ver 88.0.4324.190 )


Answers:
author: Daniel Eads
body: Hi [@sangsub.kim](/t5/user/viewprofilepage/user-id/3444509) ,

The logout flow is a little tricky, because Community functions a little more independently from other Atlassian sites but still uses Atlassian ID. You can log in to a different Community account by following these steps:

1. Visit <https://id.atlassian.com>
2. Log out at id.atlassian.com
3. Log out at Community
4. Log in to Community using the account you want

I hope that helps straighten things out! Using a separate browser as you have done will help. The "logout" button on Community doesn't actually end your id.atlassian.com session, so when you try to log in to Community again, it will auto-login with your Atlassian ID session and lead to the loop you saw.

Cheers,  
Daniel \| Atlassian Support

comments: author: sangsub.kim
body: thank you for your reply.

I hope it should be fix. it's very inconvenient.


Tags: account
Report Listing all content, across all spaces
Asked by Jon Collins:

Hey Folks,

Sorry if this is a simple and I am just missing it, but my company runs Confluence Server 6.15 and I need to pull a list report of all content, across all spaces in our environment, with the URL to each content piece, as well as the listed/nested space hierarchy.

We preparing to do a large cleanup and I need an overall view to begin working with stakeholders through.

Thanks in advance!

Jon


Answers:
author: Daniel Eads
body: Hi [@Jon Collins](/t5/user/viewprofilepage/user-id/4270771) , welcome to the Community.

If you're preparing to do a cleanup, I'd recommend having a look at the official [Atlassian cleanup guide for Confluence](https://confluence.atlassian.com/clean/clean-up-your-confluence-instance-1026047969.html) . We discuss various items you can clean up in your instance, methods for tackling them, and list out some marketplace apps that might be of use.

We've added more tools to assist with cleanup efforts in later versions of Confluence - for example, Archiving and Analytics. The guide calls out specific versions you might want to upgrade to or past if you're interested in using these tools in your cleanup efforts. I'd agree with Nic's statement that a blanket report, possibly generated from a SQL query, might be difficult to parse through. Spaces as a whole are an easier place to start, and then specific apps that rate content based on views or "helpfulness" votes might be more impactful when considering cleanup.

Cheers,  
Daniel \| Atlassian Support


author: Nic Brough -Adaptavist-
body: There isn't one. A report like that is of little use to the humans - what would you actually do if someone gave you a list of 400,000 items? Even if grouped by space (which you can do by looking at space tools -\> content, for each space), you could still have thousands of pages to think about. And that's before you look at the attachments people might have added.

A long list is of no help if you want to clean up. I'd start with a list of spaces - are they all still relevant? I'd then start looking at things like the analytics and housekeeping apps - they can help you with "pages no one reads" and "possible redundency"


Tags: account

report
How can I delete my Atlassian account?
Asked by starboy cooljyck:

Hello. I have made an Atlassian account by mistake, while I was searching for Jira platform (wanted to practice with it), and after making it I realised that I don't need that account at all. Problem is that I can't delete it. I've tried and this popped out:

#### You can't delete your account {#toc-hId--570281191}

Your account can't be deleted because:

* This account is related to active accounts that are set to AUTO-RENEW.
* This account is the primary billing contact for one or more products.
* This account is a technical contact for one or more products.
* To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
* Read our support documentation for more help and instructions: <https://confluence.atlassian.com/x/pTgoPQ>  

  Can you help me delete it?


Answers:
author: Bastian Stehmann
body: Hi [@starboy cooljyck](/t5/user/viewprofilepage/user-id/4281979) ,

Welcome to the community.

As the message is stating, you are probably the "owner" of a Cloud site or product.

Make sure that you deleted all Jira (or other products) instances.

You can also log-in to my.atlassian.com and check in which sites you are listed as technical or billing contact.

These need to be deleted or switched to another user.

If your account is not listed there anymore you should be able to delete it.

comments: author: starboy cooljyck
body: Delete them from where? I've managed to unsubscribe, since it says that subscription is inactive, but in contact details under technical and billing contacts it is my e-mail adress. I haven't managed to delete anything.


author: Bastian Stehmann
body: You can delete the products. Go to the Manage Subscription page. There you can click on the three dots below the product. There should be an option to delete the product.


author: starboy cooljyck
body: Where is Manage Subscription page?


author: Bastian Stehmann
body: In the Cog Menu and then Billing. Probably you cancelled your subscription there.


author: Said ?evik
body: delete my account


Tags: account
What is the difference between user lists?
Asked by Lissa Meade:

There are two places that I see users in the [admin panel](https://admin.atlassian.com/):

Top Nav: Products \> Manage Users (ellipses to right of product)

Top Nav \> Directory

I appear in both lists, but the entries are using different email accounts, and the one in the directory says I have no product access. Shouldn't those match up somehow?

Can anyone explain the differences/purpose of these user lists? I've been searching documentation all morning and can't find a clear answer.


Answers:
author: Kieren
body: > Top Nav: Products \> Manage Users (ellipses to right of product)

This will take you to the list of users that have been invited to your site and who you can grant product access to within your site. This is all the documentation covering User Access - <https://support.atlassian.com/user-management/docs/manage-role-and-product-permissions/>

> Top Nav \> Directory

This is the Managed Accounts list. These are all the accounts that your organization "owns". There will be some overlap (maybe a lot!) between the Managed Account list and the users who have access to your site/products. All the documentation on managed accounts is here - <https://support.atlassian.com/user-management/docs/manage-your-organizations-atlassian-accounts/>

The managed accounts list and user access list provide very different functions. I hope that helps!


Tags: account
Can not Setup 2FA with Microsoft Authenticator
Asked by rflbc:

I have scan a QR by the Microsoft/Google Authenticator. But enter the code from the app is not right. I can use Authy to set up 2FA successfully. Who can use Microsoft/Google Authenticator setup 2FA successfully? thanks.


Answers:
author: Gerrit Bolz
body: I did add the user + password to my iPhone password database (inside "settings").  
There I added the qr-code and the phone shows me a 6-digit code which works very good for me.

But the question still is "Can not Setup 2FA with Microsoft Authenticator"

Is there any solution for Microsoft Authenticator???


author: M_ Ludwig
body: Hi all,

we also have problems with MS Authenticator. Many colleagues use it for many other MFA so it is highly welcomned if MS Authenticator will also work for Atlassian.

In fact scanning the QR code generates a digit to activate MFA. Giving that digit, Atlassian software replies tht the digit is wrong.


author: Aneita
body: Hey [@rflbc](/t5/user/viewprofilepage/user-id/4265582) - what issue are you seeing when you try to use Google Authenticator to set up 2FA? I was able to successfully set up 2FA using it.


author: Gonchik Tsymzhitov
body: Hi [@rflbc](/t5/user/viewprofilepage/user-id/4265582) ,

I support you used the next one:

<https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/>

So we just exclude from 2fa on admin.atlassian.com, then Google authenticator can do own job :)

comments: author: Gerrit Bolz
body: The question still is "Can not Setup 2FA with Microsoft Authenticator"

any solution for Microsoft Authenticator???


Tags: 2-factor-authentication

account
Chalk Page is not sharable
Asked by C-Mohamed.Taha:

I have written articles and blogs but my team are not able to view it although I have lifted all the restrictions. Please help me.


Answers:
author: Daniel Eads
body: Hi [@C-Mohamed.Taha](/t5/user/viewprofilepage/user-id/4270291) , welcome to the Community!

I'm inclined to think that Chalk is your company's internal name for Confluence, and probably Confluence Server specifically.

If you've got pages that don't show any restrictions but your teammates aren't able to view them, it's likely that the space permissions are locked down to just you. [This KB article discusses how space permissions work](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html) - but in a nutshell, you'll want to make sure you've got a company or at least team-wide group added with the **View** permission enabled. To change permissions for a space, choose **Space tools** \> **Permissions** from the bottom of the sidebar, then choose **Edit Permissions** to change permission settings.

I hope that gets you on the right path - if you need additional help or I've misunderstood what you need, please let me know.

Cheers,  
Daniel \| Atlassian Support

comments: author: C-Mohamed.Taha
body: Thank you Daniel


Tags: account
access revoked
Asked by Davoli Sandra:

Hello

I would like to access to:

* <https://afklmaintenixprogram.atlassian.net/browse/AFROF-416>

my account is revoked,

How can I do to have again access ?

thank you in advance


Answers:
author: Prince Nyeche
body: Hi [@Davoli Sandra](/t5/user/viewprofilepage/user-id/4246989)

Welcome to community! The first thing you should do, is reach out to your Administrator to provide you access. If you have an IT Service Desk in your organization, you could reach out to them and raise a request and explain the issue you're having and how they can help out.

comments: author: Davoli Sandra
body: Hello Prince,

thank you for your response

I do not know who is the administrator.

Since more one year we have no access to jira.atlassian.com but only jira.devnet. I do not know how find the administrator


author: Prince Nyeche
body: Hi [@Davoli Sandra](/t5/user/viewprofilepage/user-id/4246989)

It's better to ask your colleagues or peers or ask your IT team (if any) so they can help you out here. you should start first by reaching out to your direct manager to enquire if there's a process involved.


author: Kieren
body: Hi [@Davoli Sandra](/t5/user/viewprofilepage/user-id/4246989),

As [@Prince Nyeche](/t5/user/viewprofilepage/user-id/1928483) suggested, you should contact your IT team, your manager, or your peers working in that project, to find out who the admin is for your site.


Tags: account
How can I get organization admin privileges if current organization admin has left the company?
Asked by Gary:

Our organization admin has left the company and is unreachable to give my account organization admin privileges. So how can I get organization admin privileges with an organization admin who is unreachable.

Edit:

This is my exact case: <https://community.atlassian.com/t5/Atlassian-Access-questions/Change-organization-admin/qaq-p/1144789>

Thanks


Answers:
author: Daniel Ebers
body: Hi [@Gary](/t5/user/viewprofilepage/user-id/4254844)

welcome to the Atlassian Community!

An existing org admin (hopefully there is a second/backup one) would need to remove the former admin and add a new org admin.

Please also see documentation on this:  
<https://confluence.atlassian.com/cloud/give-users-admin-permissions-964957877.html>

In order you cannot get on hold of the former employee and there is no other org admin who could do the change then you maybe can contact Atlassian support - but there is no guarantee that the data can be changed in that case, history shows.  
Likeliness is higher that you will receive help if your identity can be confirmed, for example if your user is already the billing contact.

Regards,  
Daniel

comments: author: Gary
body: Thanks Daniel. Yes, the latter is my current case. I had raised this issue with support but they closed my case and redirected me here.


author: Daniel Ebers
body: I see, but we Community members are users like you and do not have access to any of the systems, I'm afraid.


author: Arvind Pal
body: Hi [@Gary](/t5/user/viewprofilepage/user-id/4254844) ,

You can contact jira admin who can assign you as jira admin.

Thanks,

Arvind

comments: author: Gary
body: Hey,

I need the organization adminship. I already have JIRA admin role.


author: Arvind Pal
body: Hi [@Gary](/t5/user/viewprofilepage/user-id/4254844) ,

You can refere this <https://community.atlassian.com/t5/Atlassian-Access-questions/How-do-I-grant-user-quot-Organization-Admin-quot-rights/qaq-p/1171673>


author: Gary
body: Hi Arvind, thank you for the suggestion, but this wasn't what I looking for. However, I did get the answer I was looking for.

Thank you again for taking the time to respond! Cheers!


author: Wayne Horkan
body: Hey, Gary did you resolve this? I have the exact same issue...


author: Gary
body: Hey Wayne, raise a ticket with customer support, that's the only way. However, they will first advise you to reset password of the organization admin email if their email is of your company domain, but, if it's a personal email id and you have no way of getting access to that email then you should mention that in your ticket.

Thanks.


Tags: account
Organization Merge
Asked by Miguel Costa:

I'm currently looking for advise for the best way on how to merge two organisations on our account.

On one of the organizations we have a verified domain and all the user accounts, while on the other we have a few products.

I am an admin for both organizations,

Initially I have seen the following process to verify a domain and claim all users

<https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html>

But after some more research I noticed that I could transfer all the products to the from the organization that has them to the one that only contains the verified domain and users by following the process below.

<https://confluence.atlassian.com/cloud/transfer-products-to-another-organization-967318518.html>

So my question is simple, I'm looking for the best way to have only one organization which process would be more appropriate in this case and less disrupting for the users.


Answers:
author: Alexis Robert
body: Hi [@Miguel Costa](/t5/user/viewprofilepage/user-id/2218846) ,

the second link is exactly what you're looking for : you will be able to move the products (Jira, Confluence, etc) from ORG1 to ORG2, as long as you're Org admin on both.

If you do have a domain verified on ORG1, it will need to be "de-verified" in order to move it.

For the users, the Org move will not trigger any communication to them, or change the way they access the products : URLs will stay the same.

Let me know if this helps,

--Alexis

comments: author: Miguel Costa
body: Hi [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386) thanks for the feedback,

Only in this case I was more inclined to "de-verify" the domain on my Org 2 which contains all our users and migrate that domain to Org 1 which contains all the products. I really wanted to retain Org1 in this case.

Would I need to consider anything apart from triggering user communication with the emails saying "user unmanaged" and "user managed" once I move domain from Org2 to Org1? And will I be able to still claim the users from Org 2 when "re-verifying" the domain in Org 1?

Miguel


author: Alexis Robert
body: Yes the only thing I've seen myself is the email to the users when you verify/de-verify a domain. Otherwise it won't change much for you or the users, and you'll be able to claim back the domain on your other org (you will have to update the DNS record to verify it of course).


author: Miguel Costa
body: Great thanks.


Tags: atlassian-account

organization
My name keep changing, why?
Asked by Elodie:

I keep changing my name so my last name wont show. After a while it reappear. How can I change it permanently . I just want my first name

![alt.png](/t5/image/serverpage/image-id/125421i7EE76A7E6D9BCFAF/image-size/large?v=v2&px=999 "alt.png")


Answers:
author: Nic Brough -Adaptavist-
body: Atlassian accounts don't have any functions for automatically changing a profile's name, there is a human doing it (if it is changing)

Two possibilities though

* You are using the account in a system where the name has been cached, either on the service side or possibly by your browser too. If it's server-side, waiting a short time and refreshing should fix it. If it's client-side, try closing the browser after clearing the cache and restarting it.
* Your account is owned by an organisation and they are insisting on putting your second name in.


Tags: account
Tax residence certificate
Asked by Kamil ?wiertnia:

Hi there.  
Where I can find a tax residency certificate?


Answers:
author: Marta Dzieko?ska
body: Hello, on the page there is ta residency certificate from 2023. Where can i find the one from 2024?

comments: author: Ste Wright
body: Hi [@Marta Dzieko?ska](/t5/user/viewprofilepage/user-id/5467031)

I'd contact Atlassian Support, and request this directly from them.

You can contact them here - <https://support.atlassian.com/contact/#/>

Ste


author: Ilona Koz?owska
body: Hi,

I need Atlassian's tax residency certificate for 2024.  
Please help :)


author: Ste Wright
body: Hi [@Kamil ?wiertnia](/t5/user/viewprofilepage/user-id/4243970)

Are you looking for Atlassian's tax residency certificate?

If yes, you can find a link to it on the [How to Pay](https://www.atlassian.com/licensing/purchase-licensing/howtopay) page, in the Tax Information section.

Ste

comments: author: belkacar
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

The link published on the page How to pay has a 2020 certificate and already expired.

Do you have a link to actual certificate?


author: B?a?ej Tarasewicz
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

I need Atlassian's tax residency certificate for 2019, but I can't find such link. Where can I download your certificate for 2019?


author: Ste Wright
body: Hi [@B?a?ej Tarasewicz](/t5/user/viewprofilepage/user-id/4390487)

If you're still looking for this, I'd advise contacting <https://support.atlassian.com/>

Ste


author: Piotr Malig??wka
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

I need Atlassian's tax residency certificate for 2023.  
Please help :)


author: Ste Wright
body: Hi [@Piotr Malig??wka](/t5/user/viewprofilepage/user-id/5155534)

See the above instructions, which will help you locate it :)

Ste
Can't remove access to connected app
Asked by piettes:

Hi,  
When I go to <https://id.atlassian.com/manage-profile/apps>, I can see here apps that use atlassian log in under "Apps with access to your Atlassian account".  

And here I am supposed to be able to "remove access" to certain app.  
But when I click there I got an error  
**"Something went wrong, We couldn't revoke access right now. Please try again."** I have been trying to do that for a few days now, and it still doesn't work.  
It is really annoying as I am trying to develop an app with Oauth2 and can't simulated login/logout properly


Answers:
author: Jordan Taekema
body: I am also having this issue, with zapier not just custom oauth2. Seems broken for all types of accounts.


author: Vladimir Kondratenko
body: ```
{
  "errors": [
    {
      "message": "Service not permitted: Request failed with status code 403",
      "category": "NotPermitted",
      "type": "ConnectServiceError",
      "path": [
        "UserGrants"
      ]
    }
  ],
  "data": {
    "UserGrants": null
  },
  "extensions": {
    "errorNumber": 1
  }
}

POST /gateway/api/directory/graphql?q=RemoveConnectedApps

```

A request for revoke access always fails, this is broken for me 2+ months so far.


author: Vladimir Kondratenko
body: Same issue here, any updates?


Tags: account
Add-on license for less people
Asked by Mariya:

Dear community,

is it possible to install an add-on for a company with 100+ Jira users, but give the rights/ability to use this specific add-on only for 3-5 people and pay only for those 3-5 users? I assume it will cut down the collaboration possibilities extremely, but it's a case, when those are not needed.

Thanks in advance!


Answers:
author: Sandesh Shetty
body: No, that's not possible. You have to Purchase the license tier that matches the number of users you have licensed for your host product.

![add-on.png](https://community.atlassian.com/t5/image/serverpage/image-id/124679i441058C1A09B3CBC/image-size/large?v=v2&px=999 "add-on.png")


Tags: account