youngmon/atlassian-qna huggingface dataset:
I am unable to get a card by name from a specific list by API, any way to get the card by name.
Asked by Muhammad Subhan:

I see the all documentation but i never find out any API to use it and get the card from a specific list \` by name\`. I need to search/get a card by name from API. if anyone know about please help me. Thanks in Advance to helping me.


Answers:
author: Lara
body: Hi Muhammad,

Thanks for reaching out!

You'll want to use the 'Search Trello' endpoint to search for cards: <https://developer.atlassian.com/cloud/trello/rest/api-group-search/#api-group-search>.

You can then add extra query parameters to narrow down your search.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
TeamGantt
Asked by Sarah Whale:

Hi, is it possible to apply TeamGantt to all your boards in a workspace and then get a complete view by bringing them all together?

Thanks


Answers:
author: Vronik
body: Hi

Look and see maybe it can help you

<https://www.atlassian.com/blog/add-ons/automate-gantt-chart-project-roadmap-elegantt-trello>

<https://www.teamgantt.com/blog/introducing-teamgantt-power-trello>

if my answer helped you,   
please mark it as accepted so that others looking for similar issues can more easily find it.


Tags: cloud

trello-cloud
Changing email address
Asked by Gilbert John Maskari?o:

I want to update/change my account to a new email address. However, I mistakenly created a new account using the new email instead of updating my existing Atlassian account.  

I received this email: "Your email change request could not be processed because your (NEW EMAIL) is already associated with another Atlassian account."

Could someone please help me resolve this issue? Thank you so much!


Answers:
author: Lara
body: Hi Gilbert,

Thanks for reaching out!

The easiest way to resolve this would be to change the account under (NEW EMAIL) to a*different* email address so that the email address is available to use. To do so, log into the (NEW EMAIL) Atlassian account and update the email at <https://id.atlassian.com/manage-profile/email>.

Once you do that, you can [delete the account](https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/) you no longer want to use.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
Descargar actividad de las tarjetas de un tablero
Asked by Sandra Urasma:

Buenas,

Estoy intentando analizar dentro de un tablero la actividad que ha tenido la tarjeta, es decir, la tarjeta ha pasado por varias etapas o estados que tiene el tablero y me gustar?a saber cuantos d?as ha estado en cada uno de los estados.

Gracias. Un saludo.


Answers:
author: Lara
body: > **Translation:** Hello good, I am trying to analyze the activity that the card has had within a board, that is, the card has gone through several stages or states that the board has and I would like to know how many days it has been in each of the states. Thank you. All the best.

Hi Sandra,

Thanks for reaching out!

You can view in-depth card activity details by exporting the card to JSON format. To do so, open a card, click **Share** then **Export JSON**.

You can find information on how to read the JSON export here: <https://support.atlassian.com/trello/docs/making-sense-of-trellos-json-export/>.

Alternatively, if you have technical resources, you can also get this information via the API: <https://developer.atlassian.com/cloud/trello/rest/api-group-cards/#api-cards-id-get>.

Otherwise, you can see if a third-party Power-Up offers that functionality: <https://trello.com/power-ups/category/analytics-reporting>.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


author: Vronik
body: Hola

Echale un vistazo a estos art?culos, igual pueden ayudarte

<https://trello.com/power-ups/5c9418019e56bd8abf98d83f/board-export-excel-csv-pdf-image>

<https://support.atlassian.com/trello/docs/exporting-data-from-trello/>

<https://support.atlassian.com/trello/docs/making-sense-of-trellos-json-export/>

Espero que te ayude, si te ha servido la respuesta, por favor, aceptala para que pueda ayudar a otros, gracias
Can I set up automation schedule on an original template?
Asked by kuraya_s:

I want to set deadlines automatically on an original template, so that I don't have to write deadlines many times.

Is there any rules or Powerup functions for it?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@kuraya_s](/t5/user/viewprofilepage/user-id/5515207) it is possible to automatically set/move due dates on cards as well as checklists items using rules. Can you explain your workflow in detail so we can provide some possible solutions?


Tags: automation

cloud

efficiency

rule

schedule

template

trello-cloud
Kinds of reports that Trello offers.
Asked by Tomsic:

we need to obtain reports by type of task, by date, by status of each task, and more. What is the cheapest plan that offers these services?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Tomsic](/t5/user/viewprofilepage/user-id/5515169) Trello's native reporting features are reasonably limited for the moment. The only reporting option is Dashboards which is available on the Premium plan. It will just work on a single-board basis: <https://trello.com/views/dashboard>  

If you need more than that, there are quite a few power-ups that give you more advanced reporting: <https://trello.com/power-ups/category/analytics-reporting>. The majority of these are paid power-ups, meaning they have their own subscriptions separate from Trello.  

comments: author: Hannah Humbert - Simpla Workflows
body: [@Tomsic](/t5/user/viewprofilepage/user-id/5515169) Just checking in to see if this has answered your question. If so, please click the "Accept Answer" button.


Tags: cloud

trello-cloud
Need to reactivate a user
Asked by Mark Toon:

We had an employee who left, so we deactivated his account and removed him from all the boards. Time has gone by and he's been re-hired. When I try to add him to the Trello boards, I get an error saying he's been deactivated. When I try to re-activate him, I get an error saying he's not a member (or former member) of the boards.

How to I get him set up again?


Answers:
author: Caity
body: Another possibility is that this user's Atlassian account was deactivated beyond just his Trello account. If that's the case, you won't be able to reactivate him in Trello until his Atlassian account is reactivated by an admin for the Atlassian organization: <https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/#Reactivate-accounts>


author: Gaurav Kataria
body: It may be because you have the Enterprise subscription and that user is now a "Free Managed User" associated with your org. You may be able to grant him an Enterprise license from your admin dashboard <https://support.atlassian.com/trello/docs/managing-licensed-members-on-the-enterprise-admin-dashboard/>


Tags: cloud

trello-cloud
Automatic out of office from email notifications
Asked by Nicole Rast Dieziger:

Hi, whenever I turn on my out of office in my email account, whenever I get tagged in a trello board, it triggers a notification with my out of office note. This is quite annoying ;-) Is there a way to disconnect my email out of office with Trello? Thanks!


Answers:
author: Lara
body: Hi Nicole,

Thanks for reaching out!

I'm afraid we don't have a way to weed out vacation/out-of-office emails. It might be worth checking if your email system settings to see if there's a way to ignore or not reply to Trello email notifications.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
Can I hide the member photos on the card?
Asked by Juliana Jara:

I use Trello individually to track and manage my projects and tasks. I have several boards for different projects but I need to be able to track all my tasks in one place. Under the "My Cards" tab I can see all my tasks and sort them by due date which is exactly what I need!  
The only issue is that for the cards to show on this tab, I have to add myself as a member to every single card, which is a pain and a waste of time. I am using automations now which helps.  
However, there is still the extra bulk, unnecessary in my case, showing my photo on every card and making each card much bigger than what it needs to be.  
Is there a way to track all my tasks in one place without having to add my face to every card? Or, is there a way to hide the members of the card so the card is less bulky, or at least make it smaller the same way we can with the labels by clicking on them?  
Thank you!


Answers:
author: Gaurav Kataria
body: You can create dashcards to get a summary view of all your work <https://www.atlassian.com/blog/trello/dashcards-powerup>


Tags: cards

cloud

members
Is there a way to get the Dashcards powerup to recognize checklist due dates?
Asked by Genevieve Flasch:

Our projects are set up in a way that each card has multiple checklist tasks. As I assign them, I add a due date to the checklist item but dashcards doesn't pick up that deadline, only deadlines that are assigned to the entire card.

I don't want to convert the checklists to cards because it will be an organizational nightmare.


Answers:
author: milynnus
body: [@Genevieve Flasch](/t5/user/viewprofilepage/user-id/5515049)

Yes, it can be an organisational nightmare when you have too many cards on a single board. However, with a well designed boards where the cards' parent and child cards dependencies are put in place, it helps a lot to minimise the chaos. When you have due due dates assigned to cards and you can now collect them via dashboards, you get a sorted checklist in the back of the dashcards.

Dashcard, as a power up, do not go down to the individual card checklist due dates.


Tags: checklists

cloud

dashcards

due-dates

powerups

trello-cloud
Question about how checklists are sorted in the drop down when "copying"
Asked by Jason Martin:

I use A LOT of checklists, and often use the "copy check list" feature. It's a huge pain to find the most recent list (or any list really) because I can not tell how those checklists are sorted or organized in the drop down. It would be REALLY helpful if that list was sorted alphabetically, by date saved, or add a "search" feature.

If I am missing something please let me know. I has to go "checklist fishing" every time I copy and it feels stupid.


Answers:
author: Mutya A
body: Hi Jason!  

Just reiterating what Hannah has suggested above. If you are copying checklists on a regular basis, I would highly recommend using card template to save your 'Master checklist'. You can even create multiple master checklists from this one card: <https://support.atlassian.com/trello/docs/creating-template-cards/>

Since this is sorted alphabetically, you can also name your card template in a way that you'll see it first in the dropdown.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


author: Hannah Humbert - Simpla Workflows
body: [@Jason Martin](/t5/user/viewprofilepage/user-id/5514987) I think ordered alphabetically by card name. Then under each card name is the list of checklists ordered alphabetically as well. Is there a checklist that you're using frequently? You could look at creating template cards and name them in a way so they appear at the top of the list.  

Are there patterns that could be automated? For example, are you adding the same checklist when a certain event happens? You could copy checklists automatically when a card is moved to a certain list, a label is added, etc. using automation rules. Or, if it's more random, you could create a card button that copies a checklist automatically when you manually select the button.


Tags: cloud

trello-cloud
API or live data download from Trello
Asked by Matt Juric:

Is there a way to pull various data out of Trello via an API or some other method? I know you can export data but would like to do it real time and skip the export.

I'm not 100% sure exactly what I have in mind but one example is I have a dashcard that tracks cards that have been open for longer that three days. I want to capture that every day and graph that data. I want to be able to do this inside our ERP where we track a plethora of other metrics.

I've already done this with machine metrics by using Excel Power Query and refresh and then pulling that data into our ERP. Just wondering if we had any similar options with Trello.

Thank You


Answers:
author: Trello
body: I can help you do this, I suggest you create a Google spreadsheet and a web application script. Configure trello to send data and write to a table. I've been using similar systems in my business for three years, it's incredibly convenient and reliable.

If by data you meant only text and digital data, then everything is okay, but if you need to save files from cards, then this is a little more complicated and will require storage space.


author: milynnus
body: [@Matt Juric](/t5/user/viewprofilepage/user-id/5481730)

You can always use Trello automation to schedule your own program to export the data you need.


author: Matt Juric
body: OK, thank you very much everyone. Looks like I have a couple options here to look into. I just didn't want to spend a whole lot of time attempting to do this to find out it can't be done.

Thanks again,


Tags: cloud

trello-cloud
I upgraded but only have admin access to one of my workspaces. I paid $600 for the year.
Asked by Jason:

I upgraded for $600 and only have admin access to one of the workspaces. Please help!

Thanks,

Jason


Answers:
author: Caity
body: Hi Jason. Trello Standard and Trello Premium upgrades are applied at the Workspace level, meaning that each Workspace would need to be upgraded individually.

If you generally have the same people across your different Workspaces, I'd suggest adding all of those members and boards to the Workspace that you upgraded so that you can use the upgraded features for all of your boards without having to pay to upgrade several different Workspaces. This article can help with that process: <https://support.atlassian.com/trello/docs/merging-workspaces/>


Tags: cloud

trello-cloud
Cancel account
Asked by Beth Barrette:

How do I cancel my Trello account. I do NOT wish to renew it.


Answers:
author: Laurie Sciutti
body: Hello [@Beth Barrette](/t5/user/viewprofilepage/user-id/5514952) and welcome to the Community! Have a look here: <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>


Tags: cloud

trello-cloud
Custom Field Entire Text Not Printing
Asked by Isabel Chalona:

I am trying to print out ALL of the information on my project card but when I go to print, the custom fields only show part of the text inputted. Basically it only prints out the part you can see in the card without scrolling through the text. Is there a way for it to print out the entire text?

Also, is there a way I can make my custom fields wider so I can see all the text inputted?

Thanks!


Answers:
author: Lara
body: Hi Alexandra,

Thanks for reaching out!

Just adding to Hannah's great response, because we built Trello to be a next-generation web and mobile application, it doesn't have very robust built-in printing support. While we do offer printing in the app, it's not a heavily focused feature: <https://support.atlassian.com/trello/docs/printing-in-trello/>

However, we are aware of third-party Power-Ups that allow for some more customizable printing from Trello, which you may want to check out: <https://trello.com/power-ups/search?q=print>

Please let us know if you have any other questions or concerns, and we will be happy to help.

All the best,

Lara  
The Trello Team


author: Hannah Humbert - Simpla Workflows
body: [@Isabel Chalona](/t5/user/viewprofilepage/user-id/5514925) printing the card as a pdf is basically just going to show you a screenshot of the card. If you need all data in the card, you'd need to export it to a csv or spreadsheet. What's the need for printing out the card?

To answer your other question, the field type is a single-line text field. There's no option to add a multi-line text field. Amazing fields might offer this: <https://trello.com/power-ups/60e068efb294647187bbe4f5/amazing-fields>


Tags: cloud

trello-cloud
help with automation to add checklist to all lists and cards
Asked by Ari:

I'm trying to make a checklist for each list so when a card it moved into " to do" list it will have checklist for any card under that list I've tried doing when a card is moved or created or added to the board by to add checklist ..... from card ..... and it still doesn't automate the response i need


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Ari](/t5/user/viewprofilepage/user-id/5514859) have a look into the cascade option in butler if you're looking to affect many cards <https://support.atlassian.com/trello/docs/finding-or-looking-up-cards-butler-advanced-topic/>

Without knowing your workflow, potentially something like the below could work:

```
when a card with a name starting with "Tasks To Do" is added to list "To Do", collect all cards in list "To Do" into linked items in checklist "Cards", for each card linked from an item in checklist "Cards", add the "Tasks" checklist from card "Tasks To Do" to the card????
```
What happens if I upgrade a workspace that I am not an admin on. I am only Member
Asked by Stephanie Collins:

The workspace was started by an employee who is no longer with us. She is the only one as an admin on the workspace. If I upgrade the workspace under my member account/login will it automatically give me admin permissions to the workspace because I upgraded the account/workspace?


Answers:
author: Caity
body: Hi Stephanie, it's not possible to upgrade a Workspace that you're not an admin of. However, we have some tips that might help with the situation you're describing here: <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>
Automation Due Date for ALL cards
Asked by lauren:

I am trying to set an automation for all tasks as a collective on all my cards by due date. Is this possible?


Answers:
author: Lara
body: Hi Lauren,

Thanks for reaching out!

Would you mind expanding on your use case here?

If it helps, you could set up a [Due date automation](https://support.atlassian.com/trello/docs/create-and-manage-automations/#Due-Date-automations) to capture all cards that are due within a certain period.

For example:
> the moment a card is due, move the card to the top of list "List 1"

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Can I downgrade members to guests on Trello?
Asked by Bridget Downing:

We are about to upgrade to premium, following a free trial.  
Can I downgrade a bunch of members to guests before doing so, in order to reduce the fee? We only use one board, so they don't all need to be members.


Answers:
author: Caity
body: Yes, you can change members to guests. To do that, go to the Workspace Members page, and then remove those members from the Workspace. There will be a checkbox where you can select whether or not to remove them from all Workspace boards at the same time. If you leave that box **unchecked**, they will remain on the board as a guest.
Offline boards
Asked by Mattias Pollak:

Hi, is it possible to make a board available offline on a mobile device? I want to be able to access all cards in it, including pictures linked to them. How is this done?


Answers:
author: Mutya A
body: Hi Mattias,

Yes it is possible when you download the Trello app on mobile. Once you download the Trello app, there is an option to go [offline with Trello](https://www.atlassian.com/blog/trello/trello-mobile-offline) by selecting which boards you'd like to view and edit without a connection. Pictures that are uploaded directly to Trello before going offline will be viewed. However, Pictures or videos that are linked to other websites or online sources outside of Trello will not be displayed.

For more information on Trello app for mobile:  
<https://support.atlassian.com/trello/docs/what-browsers-and-mobile-platforms-does-trello-support/>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.
E-mail Notification
Asked by Lance Richard:

Please could you tell me what is wrong with this string I am using in automation rule:

when a card is moved into list "{\*}", send an email notification to "xx@gmail.com" with subject "Card \\"{cardname}\\" was moved from \\"{cardpreviouslistname}\\" to\\" {cardlistname}.\\"" and message "Message"

I want the e-mail header to read "Card X was moved from list \[Y\] to List \[Z\].

Please help.


Answers:
author: milynnus
body: [@Lance Richard](/t5/user/viewprofilepage/user-id/5514816)

Try removing all the \\" for all the card variables. It should look something like
> "your text {cardname} more text {cardlistname} etc etc"
Can escalation rule to 'notify next user (in rotation) for on call sched' traverse the entire list?
Asked by Janey Woodlee:

Is there a way to get the application to traverse the entire on call schedule? When I set up the escalation to notify next user (in rotation) for \<on call schedule\>, it only calls the first person and, assuming they don't answer, the next person in the rotation. If the call to the 'next person' goes unanswered, the next 'next person' is not called.


Answers:
author: Skyler Ataide
body: Hi Janey!

At this time, there isn't a built-in way to escalate it past the person who is currently the next user in the on-call schedule (i.e. the next, next user). We do have an open feature request that I can add your organization to. In the meantime, the best option would be to create a second schedule with the rotation offset by two places and then escalate it to that schedule to get the user after the next user on-call.

Best,

Skyler

comments: author: Eric Sletten
body: Can my organization be added to this feature request too please?


Tags: cloud
Not able to login to opsgenie
Asked by rahul:

My organisation use Jira and Confluence so I already have the account. But not able to initiate opsgenie trial because forgot password is not sending any reset link to my account.  
Tried changing the datacenter regions as well.  


Answers:
author: Robert
body: Hi [@rahul](/t5/user/viewprofilepage/user-id/4489674) !

The most common reason for this is having the wrong datacenter region selected. So that means using US when you have an EU-based account or EU when you have a US-based account.

The forgot password button is also US/EU-specific. So please ensure you are using the right selection in that dropdown so that it can locate your account.

If you are sure you have the right region selected and the form is still causing you problems, then opening a ticket at support.atlassian.com so we can look into things a little more closely is the way to go! ![thumbs-up](/html/@6E43D49CFFDA0652A93DEB490F177BB7/images/emoticons/thumbs-up.png "thumbs-up")


Tags: cloud
Modify Closed time in Opsgenie
Asked by K Whats:

An alert remain acknowledged after the underlying issue was fixed. Is there a way to modify the time between acknowledged and closed after an alert has been closed?


Answers:
author: Rahul S
body: Hi there,

There is currently no option to change the time of the actions taken in Opsgenie.   
For Example: we can see here that out Alert API does not have an actual "close" time option for the Close Alert section <https://docs.opsgenie.com/docs/alert-api#close-alert>


Tags: cloud