youngmon/atlassian-qna huggingface dataset:
Error while adding inline comments
Asked by Vignesh Suryanarayan:

I get the following error while adding inline comments.

*The editor didn't load properly. Please reload the page to try again.*

This error prompts only for a certain set of users who have access only to view and comments on a page.

User is able to add comments below the page, but not inline comments.


Answers:
author: Manisha Kharga _Appfire_
body: Hi [@Vignesh Suryanarayan](/t5/user/viewprofilepage/user-id/50717)

Hope you are doing great!

There might be an issue with the synchrony. Please refer to this link.

<https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html>

Also, please check whether disabling collaborative editing resolve this issue.

Thanks,  
Manisha

comments: author: Vignesh Suryanarayan
body: Wonderful! Restarting Synchrony helped.

Thanks a lot, Manisha!


author: Manisha Kharga _Appfire_
body: Hi [@Vignesh Suryanarayan](/t5/user/viewprofilepage/user-id/50717)

Glad to know that issue got resolved!

Can you please accept this answer, it will be helpful for others who face the same issue.

Thanks,  
Manisha


Tags: confluence-server

server
Need to insert macro: table of contents
Asked by Priyam S:

Need to use in below way:

1. test 4. test

2. test 5. test

3. test 6. test


Answers:
author: Nic Brough -Adaptavist-
body: The table of contents macro does not do that layout, it's a traditional standard single column layout.

comments: author: Priyam S
body: Thank You, Nic.


Tags: cloud

confluence-cloud
User Account status shows disabled
Asked by Raghu_Moger:

I could not activate one of the user account, whenever I tried to add account and after invite sent it shows as disabled status. I could not activate this account.

Can someone please help us ?

![Account Disabled.PNG](/t5/image/serverpage/image-id/101926i279A192F6341EEDE/image-size/large?v=v2&px=999 "Account Disabled.PNG")![Account Disabled-1.PNG](/t5/image/serverpage/image-id/101927iF52D94C03CE518A1/image-size/large?v=v2&px=999 "Account Disabled-1.PNG")


Answers:
author: Jack Brickey
body: Hi [@Raghu_Moger](/t5/user/viewprofilepage/user-id/3999297) , we're you able to enable the account here? What do you see if you click on the ellipses?


Tags: cloud
Confluence stuck chewing up 100% of remaining CPU
Asked by Shannon Binch:

The logs appear to be filling up with line after line of:

\[3255169.223s\]\[debug\]\[gc,age\] GC(604628) Desired survivor size 2097152 bytes, new threshold 15 (max threshold 15)

I took a look into what this means and it seems to be Java's garbage collection not being configured quite right. How do we resolve


Answers:
author: repi
body: [@Shannon Binch](/t5/user/viewprofilepage/user-id/606700)

Has confluence been restarted?  
Is the problem still there then?

[Garbage Collection (GC) Tuning Guide](https://confluence.atlassian.com/enterprise/garbage-collection-gc-tuning-guide-461504616.html "Garbage Collection (GC) Tuning Guide")

You can monitor your confluence with the Java Melody tool.

[Java Melody Wiki](https://github.com/javamelody/javamelody/wiki "Java Melody Wiki")

[Java Melody Download](https://github.com/javamelody/jira-confluence-javamelody/releases/download/1.83.0/jira-confluence-javamelody-1.83.0.jar "Java Melody Download")
Critical Issues in linkedin link preview of confluence articles
Asked by sagar agrawal:

Whenever we share a link to the confluence articles or service desk link on Linkedin, we get

"

{"xsrfToken":"376afdea-51ba-4706-a5c3-5710e2c0d6e7_601721eed77f89c6d09efd0e704 {#toc-hId--1328580730}
-----------------------------------------------------------------------------------------------------

"  

In the link preview instead of just the title in the link preview  

also, how can i add image for the link preview  

Thanks on advance


Answers:
author: Dario B
body: Hello [@sagar agrawal](/t5/user/viewprofilepage/user-id/1168299) ,

I believe this is the same issue you already reported in:

* [Is there any way to add meta tags description in service desk links/pages](https://community.atlassian.com/t5/Jira-Service-Desk-questions/Is-there-any-way-to-add-meta-tags-description-in-service-desk/qaq-p/1406767)

I have just edited the answer to above thread after speaking to dev:
> \[...\]
>
> LinkedIn is just rendering a div based on data they've fetched from the JSD portal. The rendering of this metadata is for some reason showing the JSON object. This could be an issue with how LinkedIn is parsing the metadata.
>
> So, as previously mentioned, I am not sure why this is happening and if there is a way to customize the link preview. This is something you should ask LinkedIn customers support.
>
> In the meanwhile, as a workaround, you can remove the site preview and add a picture/banner together with the link.

Cheers,  
Dario


Tags: cloud
?????
Asked by ishikawa minoru:

???????????????????????????????????????????????????????????????


Answers:
author: Tomoko Suzuki
body: ?????????????????????????

????????????????????  
2020-06-06 Confluence Cloud ????????????????????????????

* <https://jira.atlassian.com/browse/CONFCLOUD-70370>

???????????? Atlassian Japan ? Twitter ??????????????????????????????????

* <https://status.atlassian.com/>
* <https://twitter.com/atlassianjapan>?


author: Sachin
body: ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????https://support.atlassian.com/contact/#/????????????


Tags: cloud

language-ja
Not able to access User admin pages
Asked by david_tabor:

I can access confluence but I recently updated the configuration to use LDAP authentication. Now when I go to check the user configuration I get proxy error.![image.png](/t5/image/serverpage/image-id/101886i6271FEDAC64B1BFC/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Diego
body: Hello [@david_tabor](/t5/user/viewprofilepage/user-id/594924) !

As I understand, you are currently facing Proxy issues while trying to access specific parts of Confluence.

With this behavior in mind, I would like to understand some aspects of the current situation:

> 1. *Is there some kind of warning or error displayed within Confluence logs?*
> 2. *Is this Proxy error present regardless of the user accessing the page?*
> 3. *Is this Proxy error present on any other page?*
> 4. *What happens if you access Confluence with the local administrator account directly from within the server itself (localhost)?*
> 5. *What is the proxy currently used with your Confluence instance?*

You can also try to bypass your proxy to rule out problems with your Proxy setup as a root cause for this behavior. Here is our documentation about it:
> * ++***[How to bypass a proxy to test network connectivity](https://confluence.atlassian.com/confkb/how-to-bypass-a-proxy-to-test-network-connectivity-402031184.html)***++

If you need more information about the topics I listed here, we have some links that should be useful for you:

> * ++***[\[Confluence Server\] Working with Confluence logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html)***++
> * ++***[\[Confluence Server\] Connecting to an LDAP directory](https://confluence.atlassian.com/doc/connecting-to-an-ldap-directory-229838241.html)***++
> * [++***\[Confluence Server\] Proxy and HTTPS setup for Confluence***++](https://confluence.atlassian.com/doc/proxy-and-https-setup-for-confluence-950286281.html)

Let us hear from you!

comments: author: david_tabor
body: I fixed it. Confluence was attempting to sync the entire AD server for my very large organization and timing out. Some updates to the LDAP settings seem to have fixed that.

We are all good here.

Thanks,

Dave


author: Diego
body: Wonderful, glad to know you were able to fix the issue. Also, thank you very much for sharing the solution.

Someone else may face the same problem with the Active Directory and your approach might be what helps them out of it!
Pulling content located in a different space to the 2nd space
Asked by CONNIE NGUYEN:

Hi, I started a knowledge base space, and have been working on the landing page. On the landing page, I wanted to include 5 latest Release Notes which are posted in the Product Space. I don't want to use Include Page macro because it results in a laundry list of notes. I want to just pick 5 latest, or if not possible, then add a dropdown arrow to nest those release notes inside. This is how ugly it looks like right now:

![Screen Shot 2020-07-06 at 11.14.35 AM.png](/t5/image/serverpage/image-id/101878i6AF8D8B4F04B0B7C/image-size/large?v=v2&px=999 "Screen Shot 2020-07-06 at 11.14.35 AM.png")


Answers:
author: Diego
body: Hello [@CONNIE NGUYEN](/t5/user/viewprofilepage/user-id/3998684) !

I believe that we have a macro that does exactly what you need to get done. It is called the *Recently Updated* macro.

With the macro, you are able to filter results based on:
> *Space -- Use Space Keys to select one or more spaces to look after content*
>
> *Labels -- Look only at content with specific labels*
>
> *Type -- Display only selected content type such as page, blogpost, comment or attachment*

You can also limit the number of results displayed within the macro.

To achieve the desired result, you can use the Space Key of the Product Space to look only at it. Then, filter out for a specific label, such as release-notes. After that, you can limit the displayed content to only five items.

Here is further documentation about the macro:
> * [++***\[Confluence Cloud\] Insert the Recently Updated macro***++](https://support.atlassian.com/confluence-cloud/docs/insert-the-recently-updated-macro/)

I hope this helps!

comments: author: CONNIE NGUYEN
body: Hi Diego,

Thank you so much for suggesting your idea. To make the page looks less messy, I ended up nesting the Include page macro inside the Expand macro. I think it works for now. I think can help :)

Cheers,

Connie


author: CONNIE NGUYEN
body: Confirmed that *Recently Updated* macro helped :)


author: Diego
body: Nice! Good to know you were able to find a suitable look for your page. Maybe try the macro in a test page and check how it looks!

Come share with us again.


author: Diego
body: Look at that! You sent your second reply right in sync with mine. Good to know the macro helped [@CONNIE NGUYEN](/t5/user/viewprofilepage/user-id/3998684) .


Tags: cloud
Creating a page from a template results in security token error
Asked by Nico Williams:

For one of our custom page blueprints, when we try to create a new page from that template, we get an error that says "Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page."

Additionally, when checking the logs, we found a very large amount of heartbeat errors (which we know there are a lot of causes for), but the Atlassian support we've found online says that heartbeatAction errors are normal if the user's session expires, so it will say the userName is anonymous. But whenever there is a HeartbeatAction error that occurs when a user tries to create that page from the template, it has the correct userName, it doesn't say anonymous.

Something that might be important to mention is that our Confluence server is kept behind a reverse proxy using Apache2. But we're pretty sure we've set up Confluence to be aware of that reverse proxy.

Thank you for any help you can provide! This has been making it really tough to create pages from templates!

Edit: Some solutions that we've already tried are

- Increasing the maxPostSize in the HTTPS connector

- Increasing the session timeout amount

- Clearing cache \& trying on a different browser


Answers:
author: Shannon S
body: Hello Nicolas,

Thank you for raising this, happy to help you and try to determine why this is happening.

I recently saw another customer encountering this issue in Support. In their case, it was the very same. They were unable to create new pages from templates. The error logs showed some heartbeat errors, which were not related.

In the end, they informed us that they ran an update on all of their installed add-ons, and the issue no longer persisted. They suspect the update was with [Blueprint Creator](https://marketplace.atlassian.com/apps/1218917/blueprint-creator-advanced-templates?hosting=datacenter&tab=overview), but I would advise making sure all of your add-ons are up-to-date. You can also try with [using Safe Mode in UPM](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html#Disablingandenablingapps-Disablingorenablingallapps(usingSafeMode)) to rule out any add-ons causing the issue.

If you continue to have issues, even after ruling out any add-ons, I recommend these first two checks:

* Bypass any proxy or firewall.
* Check modified files via `Confluence Admin >> System Information` and revert the modifications (if exists)
* Confirm if this occurs with all templates, or only specific ones.

Looking forward to hearing from you on this!

Shannon

comments: author: Nico Williams
body: Updating Blueprint Creator seemed to do the trick! Thank you , Shannon!


author: Shannon S
body: Hi Nicolas,

Thanks for the update; glad it helped! :)

Take care,

Shannon


Tags: security

template
How can I create the means for readers of my page to search on keywords within the page?
Asked by David Young:

For example, I want to be enable readers of the page to identify all the instances of the phrase "data access' that show up on that page.


Answers:
author: Monique Khairuliana[ServiceRocket]
body: Do you mean like the [Livesearch Macro](https://confluence.atlassian.com/doc/livesearch-macro-163415902.html)?

edit: Ah I think you meant to search content inside the page itself. all I can think of is using good 'ol ctrl+f.


Tags: feedback-forum
How to copy multiple pages from one parent page folder to other page using script runner
Asked by shankar_kalagadandu:

Dear Team,

We have a requirement to copy from one parent page folder to other parent page folder using script runner or any automation.

When using script runner copy page function I can select entire folder with all pages or a single page in the folder but I want to select a specific pages to be copied to other parent folder page.

Thanks,

Shankar.


Answers:
author: Joshua Sneed Contegix
body: Hi Shankar,

You may want to consider [using a WebDAV client](https://confluence.atlassian.com/doc/configuring-a-webdav-client-for-confluence-148044.html) for bulk activities in Confluence. Cheers!

comments: author: Shankar Kalaga
body: Thanks Joshua for the quick response! I will try and let you know. appreciate it.


Tags: confluence-server

server
Anytime I try to export a space into a PDF, I get an error message. How do I fix it?
Asked by Dana Ciaccio:

When I go to export my space to a PDF file, once it hits the 50% mark I get the following error message. There was an error in the export. Please check your log files. How do I fix this issue?


Answers:
author: Svyat Aleksandrovych
body: Hmmm,  

I have exact the same error, but we are on free cloud plan, so we couldn't contact to support.  
Now the circle is complete...

What we can do?

comments: author: Shannon S
body: Hi Svyat,

If you ask this as a new question on Community, the support team can see your Cloud site information, and if needed, we will help you raise a ticket with support.

Feel free to mention me here once you've done that, and I can get things rolling. :)

Take care,

Shannon


author: Sachin
body: Hello Dana, it is hard to tell what could be the issue without looking at the logs which we don't access on Cloud version like repi mentioned. However, did you try to do a "Custom Export" by selecting few pages and see if it works. If not then you need to raise a ticket with Atlassian Cloud [Support](https://support.atlassian.com/contact)


author: repi
body: [@Dana Ciaccio](/t5/user/viewprofilepage/user-id/3851165)

What message is written in the log file?

comments: author: Dana Ciaccio
body: I have no idea how to check the log file.


author: repi
body: Sorry, you have a cloud version.  
I only know the cloud free variant.  
Unfortunately, I don't know whether log files can be viewed in the other cloud variants.


author: Shannon S
body: [@Dana Ciaccio](/t5/user/viewprofilepage/user-id/3851165),

The Cloud Support team will need to have a look at your log files for you, but your site admin has to be the one to raise the ticket.

Please have your site admin [contact Cloud Support](http://support.atlassian.com/contact) about this issue so we can have a look at your logs to determine why the PDF export is failing.

In the meantime, I would recommend doing a Custom Export, and try exporting the space in segments instead of all at once. This way, you'll be able to to determine which page is causing the PDF export to fail.

* [Export content to Word, PDF, HTML and XML](https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/)

> From **Step 4**:
>
> Choose either a normal or custom export for HTML or PDF, or a Full or Custom XML export:   
>
> **Custom Export** -- if you want to export selected pages only, or if you want to exclude comments from the export.

Take care,

Shannon


Tags: cloud
Importing a Confluence export
Asked by Carl Bradbury:

Hi, we have a Confluence wiki in one environment but would like to export the entire space into a different Confluence wiki in a different environment. The exporting of the original Confluence was simple, but the new Confluence is on a clustered Linux server. We managed to copy the exported files into a folder on one of the Linux servers, but when using the import page we get a 'missing token' error. The user trying to execute the import is in the confluence administrator role.

Has anyone successfully carried out an export/import on a Linux-hosted Confluence?

If so, are there any file permissions or user rights that must be set?

Does the target Confluence have to be completely empty for an import to work?


Answers:
author: Fabian Lim
body: Hi Carl,

I found this post that has a workaround: <https://community.atlassian.com/t5/Confluence-questions/Space-import-fails-due-to-missing-system-administrator-rights/qaq-p/965580>

Regards


Tags: cloud

confluence-cloud
Issues when trying to Edit in Cloud Confluence
Asked by Tim Lewis:

I am constantly getting a "Cant Save changes" issue when trying to edit certain pages in confluence, I am getting

**Can't save changes**

Your internet is playing up.

Please check your connection and refresh. Its occurring more and more has anyone else been getting this issue?

Is this something to do with the auto save feature thats now installed?


Answers:
author: Tim Lewis
body: HI Callum, I will monitor and get back to you

comments: author: Shannon S
body: Hello Tim,

Are you still encountering this issue?

Besides connectivity issues in Cloud, this can also be caused by your local network connectivity, VPN, Proxy, or Firewall.

Another cause is if the content of the page was copied from another Confluence page, or was created using an add-on, such as Copy Page Tree.

I would recommend testing to make sure you can replicate this across browsers and from a different location. You can also check that all other users in Confluence can replicate the same behavior.

If you still have issues, please report the issue to your Confluence Cloud site admin. They have the ability to raise the case with [Confluence Cloud support](http://support.atlassian.com/contact), where we can check your site logs and determine what the issue is.

Take care,

Shannon


author: Callum Carlile _Automation Consultants_
body: [@Tim Lewis](/t5/user/viewprofilepage/user-id/3921801) Are you still having issues? There were some issues with the editor earlier today (<https://confluence.status.atlassian.com/>, scroll down to previous incidents) which seem to now be resolved

comments: author: Tim Lewis
body: HI Callum sorry I have now re created the issue and I am getting

**Can't save changes**

Your internet is playing up. Please check your connection and refresh.


Tags: cloud
Watcher field in CQL is not working
Asked by kuldeep kushwaha:

I am using watcher field in CQL(<https://developer.atlassian.com/server/confluence/advanced-searching-using-cql/#watcher>).

Below is my CQL query with API.

<https://mydomain.atlassian.net/wiki/rest/api/search?cql=type=page> and space=DS and watcher=currentUser() order by lastModified desc

Unwatched any one or two pages in the space.

Expected Results: The query should return the list of pages in space key 'DS' to which the user currently had enabled the watched feature to the page order by last modified.

Actual Result: The query returns both the recently unwatched pages as well as watched pages in space key 'DS'. The query should not return the recently unwatched pages but it is still showing in the query.


Answers:
author: Diego
body: Hello [@kuldeep kushwaha](/t5/user/viewprofilepage/user-id/2143186) !

As I understand, querying Confluence for the watcher field in CQL using REST yields incorrect results.

A bug has been raised tackling this behavior right here:
> * [++***\[Confluence Cloud\] Searching for watcher field via CQL yields incorrect results***++](https://jira.atlassian.com/browse/CONFCLOUD-70064)

This is likely happening because the "watch/stop watching action" is not able to trigger a reindex process and nothing changes. If you click the "Star this page" button, it should trigger a reindex and the watcher list is updated.

I hope this helps!


author: josef
body: Should be fixed now


Tags: cloud

cql

watcher
Page restrictions cause timeout
Asked by Roman Holdener:

Hi

One of our Confluence users is in charge of a page tree with about 2500 sub-pages. Viewing the page is restriced to certain users and groups. The user told me that it is no logner possible to ad or remove users or groups to that page. After clicking to "Apply", nothing happens until Confluence runs into a timeout. It is also not possible to remove all restrictions, as the same behavior occurs. I even tried to remove the restrictions from "Space Administration - Restricted pages", but that didnt't work eighter.

Does anyone know a similar problem or does anyone know a workaround to fix that? One possibility would be to let the parent page open to te public and only set restrictions to some subpages, but as mentionned, I couldn't even remove all the restrictions on the parent page.

There is a bug in Atlassians long term Backlog, referring to a similar problem, but it is not quite sure if my probmlem is caused by that:  
[https://jira.atlassian.com/browse/CONFSERVER-36912?error=login_required\&error_descri](https://jira.atlassian.com/browse/CONFSERVER-36912?error=login_required&error_description=Login+required&state=86061148-a9ab-416b-81c1-9cca6fbdb56e)[ption=Login+required\&state=86061148-a9ab-416b-81c1-9cca6fbdb56e](https://jira.atlassian.com/browse/CONFSERVER-36912?error=login_required&error_description=Login+required&state=86061148-a9ab-416b-81c1-9cca6fbdb56e)


Answers:
author: Monique Khairuliana[ServiceRocket]
body: Seems like a performance related issue: [Failed to add entry to queue when changing view permissions on a big page tree](https://jira.atlassian.com/browse/CONFSERVER-36912).

Probably increasing Confluence's resources like increasing the timeout, or the connection to the database would do the trick, and maybe do it on low peak hours.

Or you could hack the database instead: [How to remove all restrictions from a specific page via the database](https://confluence.atlassian.com/confkb/how-to-remove-all-restrictions-from-a-specific-page-via-the-database-834207785.html)

comments: author: Roman Holdener
body: Thank you very much for your reply. I will check if raising ressources could help. The database "hack" is also a good idea, but I will only do this if abolutely neccessary.