youngmon/atlassian-qna huggingface dataset:
como crear un informe de seguimiento de tiempo
Asked by Joshua Vi?ales:

Tengo una consulta con poder calcular una m?trica ya sea en paneles o informes. ?Hay alguna forma de calcular la suma total del "seguimiento de tiempo" de las incidencias? Ya que he realizado paneles y no encuentro gadget que me lo pueda calcular, al igual que en los informes.  
Quedo atento,  
Saludos!![Captura de pantalla 2024-02-22 164449.png](https://community.atlassian.com/t5/image/serverpage/image-id/308207i2857443630A55443/image-size/large?v=v2&px=999 "Captura de pantalla 2024-02-22 164449.png")


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Joshua Vi?ales](/t5/user/viewprofilepage/user-id/5415562)

I understand that you want to create a time tracking report for your issues. You can probably utilise some of Jira's built-in dashboard gadgets and reports, but for more sophisticated use cases, many companies use one of the many options available in the [Atlassian Marketplace](https://marketplace.atlassian.com/).

Just as an example, my team and I work on an app that (among many other things) does great time reporting, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2618384):

![time-spent-in-hierarchy.gif](https://community.atlassian.com/t5/image/serverpage/image-id/309148iEC20D0910DE4F39C/image-size/large?v=v2&px=999 "time-spent-in-hierarchy.gif")

(For context, JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.)

As said before, there are many options available on the Atlassian Marketplace; you will find apps of all sizes and levels of power/complexity. You may already know that you can trial any app for free for 1 month, and depending on the size of your size, it may be free forever. So if an app is an option for your, perhaps try a few and see which works best for you.

Hope this helps,

Best,

Hannes


Tags: cloud

jira-service-management

jira-service-management-cloud
Do you know how I can create filter/Kanban for all issues were I am in CC, Mentioned, or assigned
Asked by Jamie Jacques:

Hello,

I would like to be able to filter all issues just where I am mentioned, cc'd, or assigned on a kanban board. I am new to JIRA\< so any help with this (probably basic) question would be greatly appreciated.


Answers:
author: Trudy Claspill
body: Hello [@Jamie Jacques](/t5/user/viewprofilepage/user-id/5436541)

Welcome to the Atlassian community.

The first question is are you using Jira Cloud or Jira Server/Data Center?

If the URL you access is like *[https://something.atlassian.net](https://something.atlassian.net?)*then you are probably accessing Jira Cloud. If your URL is different then you can check if there is a version number displayed at the bottom of the screen. It will appear at the bottom of many screens, like Dashboards, but not all.

Once you know which hosting environment you are in, then you can reference the right documentation for learning about conducting searches.

Cloud: <https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-in-jira/>

Server/Data Center: <https://confluence.atlassian.com/jirasoftwareserver/searching-for-issues-939938681.html>

To get issues based on matching any one of multiple conditions (assignee OR watcher) you will have to build a JQL statement.

assignee=currentUser() OR watcher=currentUser()

That will work in either Jira Cloud or Jira Server/DC.

In Jira Cloud to search for yourself being mentioned in text fields like Comments and Desccription you can use:

text \~ currentUser()

I don't know if that works in Jira Server/DC. I don't have a system that I can test against.

comments: author: Laurie Sciutti
body: I can confirm **text \~ currentUser()** works in Jira DC!


author: Jamie Jacques
body: This is great, Thank You [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011). I am on the cloud. These fixes worked perfectly. Thanks again!!


author: Trudy Claspill
body: Glad I could help [@Jamie Jacques](/t5/user/viewprofilepage/user-id/5436541)

Please consider clicking on the Accept Answer button to mark your question as Solved. That helps others searching for answers find the posts that have validated solutions.


author: marina.lavignasse
body: As [@Trudy Claspill](/t5/user/viewprofilepage/user-id/671216) said:

"To get issues based on matching any one of multiple conditions (assignee OR watcher) you will have to build a JQL statement".

In this example (assignee OR watcher OR mentions):

* assignee=currentUser() OR watcher=currentUser() OR text \~ currentUser()


author: Laurie Sciutti
body: Hi [@Jamie Jacques](/t5/user/viewprofilepage/user-id/5436541) and welcome to the Community! [@marina.lavignasse](/t5/user/viewprofilepage/user-id/5370390) recently posted that the following works:

```
text ~ currentUser()
```

Ref: <https://community.atlassian.com/t5/Jira-Software-questions/Find-all-mentions-in-comments-via-JQL/qaq-p/1126099>


Tags: jira-service-management
Generate automatic notes in structure
Asked by MelvinDave:

Hello,

I'd like to create or generate automatic weekly notes in my structure. Is that possible through a JQL query ?   

Thank you !


Answers:
author: Mark Higgins
body: Hi David,

When you say structure, are you referring to your organisation.

Creating a filter, based on the JQL that you want.

Then from the filter area, create a Subscription, that will allow you to enter the details of people who are to receive the results, and schedule a time.

Hope that helps

Mark


Tags: jira-service-management

jql

query

unknown-hosting-type
Trying to create issue via API and keep getting authentication issues
Asked by Frank Meoni:

I am trying to create an issue in a project and keep getting the  
"You do not have permission to create issues in this project." error. I can create an issue in this project through the UI so I think I'm ok permission-wise. However I have seen several different explanations of the authentication (using POSTMAN) and none of them work. This is what I have tried so far:

* Basic Auth with email and password
* Basic Auth with email and Token (created in my Jira profile)
* Inherited with email and token in this form, myemail@company.com:111222333... (the token) then base64encode the whole thing and use the Authorization:{that thing encoded} in the header.
* Bearer Token using the token

According to what I've read one or more have worked for others and none work for me.  
I am sure its something small and stupid but I would appreciate another set of eyes on this for me. Thanks.  
Unless, there is something in the Admin section of my permissions that doesn't allow API access like UI access but then why would it allow me to create a token?


Answers:
author: Kalyan Sattaluri
body: Hello [@Frank Meoni](/t5/user/viewprofilepage/user-id/5436383)

Welcome to the community. Can you tell if you are on Cloud or Data center edition?

If Cloud -\> [Get your API token](https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/#get-an-api-token), then [Base64 encode](https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/#:~:text=Windows%207%20and%20later,Bytes)%0A%24EncodedText) your credentials, and use Authorization: Basic \<encoded-token\> for authentication

if in DC -\> [Get your PAT token](https://confluence.atlassian.com/enterprise/using-personal-access-tokens-1026032365.html#:~:text=of%20these%20applications.-,Creating%20PATs%20in%20the%20application,-All%20users%20are), and use Authorization: Bearer \<PATtoken\> for authentication

Hope it helps.

comments: author: Frank Meoni
body: When you say Base64 encode my credentials do you mean encode this:

myemail@company.com:\<token\>?

I have done the following:

using basic auth: username is my email

Password is the following base64 encoded: myemail@company.com:\<token\>


author: Frank Meoni
body: BTW I should have done this first.

[@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306) thank you for responding!


Tags: cloud

jira-service-management

jira-service-management-cloud
Uploads with file protection.
Asked by Gregory Mack:

Without using password protection or encryption, is there a way mitigate instances where files are uploaded to the wrong client. My thinking is we can perhaps create a name convention for each client and a rule. If the file name doesn't contain the naming convention associated with a given client, JIRA will not permit the file upload to that client.

Thanks!


Answers:
author: Gregory Mack
body: Thank you Fabio. It would be a great feature....Especially when using JIRA for multiple clients.

Have a great day!


author: Fabio Racobaldo _Herzum_
body: Hi [@Gregory Mack](/t5/user/viewprofilepage/user-id/5436340) and welcome,

this is not a builtin feature and, for my knowledge there is not an external app that provide this feature.

Fabio


Tags: cloud

jira-service-management

jira-service-management-cloud
Expand Customer Profile fields for all customers
Asked by Aysia Wright:

I am looking to add a variety of Customer Profile fields that can be populated administratively and only be viewed by Jira Admins, not the customer. How can this be achieved?


Answers:
author: Kate Pawlak _Appsvio_
body: Hi [@Aysia Wright](/t5/user/viewprofilepage/user-id/5237192)

You can try Customer management feature available in service projects. It's a native solution. Just simply click Customers or Organizations in the left navigation in your project to find it.

If you need more advanced solution, I can recommend you to try our app called [**Customer \& Organization Management**](https://bit.ly/CustomerDetails_C). With this app you have possibility to collect information about customers as well as organizations, you can create as many fields as you need to collect this data (also we support many field types, not only text). This data can be provided by users depending on the permission which we have in our app but also by customers if you need it in the future.

comments: author: Aysia Wright
body: Hi Kate - Thank you. I did try this, but I'm not seeing an option to change the fields. Could you share a video or screenshot on what I should see?

I was trying to follow the instructions here: [https://community.atlassian.com/t5/Jira-Service-Management/Expand-Customer-Profile-fields-for-all-customers/qaq-p/2618141?utm_campaign=mentions_answer\&utm_content=post\&utm_medium=email\&utm_source=atlcomm#M161775](https://community.atlassian.com/t5/Jira-Service-Management/Expand-Customer-Profile-fields-for-all-customers/qaq-p/2618141?utm_campaign=mentions_answer&utm_content=post&utm_medium=email&utm_source=atlcomm#M161775)

When I open Customers, I see a list of Customers and Organizations, the option to add one or the other and delete.


author: Kate Pawlak _Appsvio_
body: First of all, you have to enable this feature. Go to service project, select Project settings, and Features section.

![Company_Events_-_Features_-_Service_project_-_Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/308360i294D9FE5CD705011/image-size/large?v=v2&px=999 "Company_Events_-_Features_-_Service_project_-_Jira.png")


Tags: cloud

customer

jira-service-management

jira-service-management-cloud
Jira Ticket - Forms
Asked by Guy Mognemo:

Nowadays, we send email to email@email.com, it automatically creates a support ticket. Would it be possible to use Jira forms instead?

The aim is to automate the process of creating tickets.

Thanks upfront!

Best Regards


Answers:
author: Pramodh M
body: [@Guy Mognemo](/t5/user/viewprofilepage/user-id/3865488)

You can use forms in JSM for helping customers to raise the support ticket, but this has to be associated with the request type that has to be raised from portal

More on this - <https://support.atlassian.com/jira-service-management-cloud/docs/where-can-my-form-appear>

Thanks


author: Joseph Chung Yin
body: [@Guy Mognemo](/t5/user/viewprofilepage/user-id/3865488) -

To supplement what [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) stated, I am sure that you are aware that also obtain Forms URL link to embed it in Confluence pages to create issues.

Go to FORMs \>\> Select your specific form \>\> Click on the Settings tab

![2024-02-22_8-21-36.png](https://community.atlassian.com/t5/image/serverpage/image-id/308167iF130158E86029746/image-size/large?v=v2&px=999 "2024-02-22_8-21-36.png")

Using the copied link and access it, you can also copy another link of the specific form in the UI and use it to embed on any Atlassian site to create issue

![2024-02-22_8-23-29.png](https://community.atlassian.com/t5/image/serverpage/image-id/308168i23391FB462FDF550/image-size/large?v=v2&px=999 "2024-02-22_8-23-29.png")

Example URLs -

https://\<your site\>.net/jira/forms/create  
https://\<your site\>.net/jira/servicedesk/projects/\<JSM project key\>/forms/form/direct/1/10006?requestTypeId=17

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Roadmaps
Asked by E Lin _alittlenooneblog_:

I am creating a roadmap: portfolio plan view and I want the Jira ticket to appear in hierarchy order, when I include multiple Kanban boards, it seems that it doesn't appear the initial Jira ticket which it would be the Initiative - epic - user story- tasks and subtasks, this is specific to the workstreams, none of the tickets connect with labels, I am trying to create a filter that might help me achieve this? Maybe any filters that I can use to adjust my kanban boards? Is there any examples


Answers:
author: Pramodh M
body: [@E Lin _alittlenooneblog_](/t5/user/viewprofilepage/user-id/5244763)

It's not dependent on the filter or the board you may use!

You have the hierarchy configuration which would help define how the issues are rendered in Advanced roadmaps

If you don't have Jira admin access, you may have reach out Jira Admin

Documentation to configure the custom hierarchy levels

<https://confluence.atlassian.com/jirasoftwareserver/configure-your-jira-software-instance-for-advanced-roadmaps-1044784156.html>

Thanks,

Pramodh

comments: author: E Lin _alittlenooneblog_
body: I don't have the version of Jira. I have an old version where you need to include filters.


author: Joseph Chung Yin
body: [@E Lin _alittlenooneblog_](/t5/user/viewprofilepage/user-id/5244763) -

I agreed with what [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) stated. First you have to ensure that Advanced Roadmap for Jira configuration on issue hierarchy setup is done correctly. Second you need to ensure that all of your issues are properly rolled up (i.e. Epics associated (rolled-up) to Initiative via Parent Link field). The default Epic \>\> Story \>\> Subtasks don't change.

Work with your Jira/JSM system admins to conduct your analysis. NOTE - Advanced Roadmap for JIra is included if your site subscription is Premium or Higher. Lastly, issue hierarchy is primarily for Jira Software Application project and not typically used for JSM project.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: jira-service-management
Automation Template Unavailable
Asked by Chris Pham:

I am attempting to utilize the Template located under Automation, "when a customer comments on a closed request -\> then reopen the request".

I am being prompted to check my admin permissions then try refreshing the page. I am already an admin on this project.

What else can I check?


Answers:
author: Alexey Poltavets
body: Faced the same problem. Any solution yet?

comments: author: Chris Pham
body: I just tested and still encountering the same issue. According to the community leader comment Joseph Yin, I need to reach contact Atlassian Support.


author: Christian Schneider
body: Same issue for me.

Did you find a root cause and a solution? Or was it only temporarily?

comments: author: Christian Schneider
body: This might be the root cause of the issue - at least in my case:

[Selecting an automation template from the library results in an error \| Jira \| Atlassian Documentation](https://confluence.atlassian.com/jirakb/selecting-an-automation-template-from-the-library-results-in-an-error-1082273437.html)

You need to make sure that all status needed in the automation are available in your projects workflows.

This might help as well:

<https://www.atlassian.com/software/jira/automation-template-library>

many thanks to [@Nadhila Savira](/t5/user/viewprofilepage/user-id/4969280) from the Atlassian Support Team


author: Nadhila Savira
body: Thanks for contributing to our Community, Chris!


author: Marek Zach
body: Hey [@Chris Pham](/t5/user/viewprofilepage/user-id/2001950)  

Im facing the exact same issue, did you find any answer?  

Thanks in advance.

comments: author: Chris Pham
body: I have not yet figured this out. I need to circle back to troubleshoot further.


author: Joseph Chung Yin
body: [@Chris Pham](/t5/user/viewprofilepage/user-id/2001950) -

Since you are both the site admins and project admins, so it is odd that you received the message you reported. Can you ask if this error can be reproduced with another project admin? and retry your operations after a period of time (i.e. 15 mins)

It is possible the temporary problem with the product against your site. If it continues, you should contact Atlassian Support (<https://support.atlassian.com>) to report the problem and obtain further assistance.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
How do I get complete user list for Bitbucket?
Asked by Rohan Singh:

I want a list of all users on our bitbucket cloud.

How can i export the same?


Answers:
author: Ben
body: G'day Rohan!

As a result of high demand from our customers, we have recently rolled out a feature which allows you to perform a membership list export from the UI in Bitbucket Cloud.

**NOTE:** You will need to be a workspace administrator to perform the following actions, if you are not a member of the administrators group - please reach out to an administrator to perform this

To export the list with the information you require, you will need to perform the following steps:

* Access **Workspace Settings \> User Directory** for your workspace of choice
* Click the **"Export"** button from this screen, this will download a csv file with the required information

We have added this to our existing documentation for workspaces under the "Export a list of workspace members" subheading:  
<https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/>

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Feature Request: Add `slug` repository property to API documentation
Asked by Sander Mol:

The current [API documentation](https://developer.atlassian.com/cloud/bitbucket/rest/api-group-repositories/#api-repositories-workspace-repo-slug-post) (including \`<https://api.bitbucket.org/swagger.json>\`) for the Repository Schema is missing the \`slug: string\` property. This property is actually returned by the API:

API: [https://api.bitbucket.org/2.0/repositories/{workspace}/{repo_slug](https://api.bitbucket.org/2.0/repositories/{workspace}/{repo_sluh)}

Response:

```
{
  "type": "repository",
 "full_name": "{workspace}/{repo_slug}",
 "name": "{repo_name}",
 "slug": "{repo_slug}",
 "description": "",
...
}
```

*** ** * ** ***

I was unable to find an existing issue at jira.atlassian.com (searching with \`text \~ "slug repository" and resolution = Unresolved and project = "Bitbucket Cloud"\`).


Answers:
author: Theodora Boudale
body: Hi Sander

It is quite common that our APIs return additional, undocumented properties. The property "**additionalProperties": true** that you can find in the repository schema indicates so. This means that these properties are not officially supported (not technically part of the API).

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

rest-api
Need to setup Bitbucket CI CD pipeline for my new iOS project written in swift
Asked by Asif332:

Hi,   

I have created a new iOS bitbucket repo and now I want to create a CICD pipeline for it.

I have no idea that how to setup the pipeline for iOS project. I tried few tutorials online but those confused me a lot to choose bitbucket for CI/CD or not.

Please help me on setup pipeline and let me know is it possible without having a real macbook (macOS).   
Is Bitbucket Pipelines is a cloud-based CI/CD platform and can i setup testing iOS projects using cloud-based build environments.

<br />

<br />


Answers:
author: Theodora Boudale
body: Hi [@Asif332](/t5/user/viewprofilepage/user-id/3463628),

Bitbucket Pipelines is a cloud-based CI/CD platform, but we also provide [Runners](https://support.atlassian.com/bitbucket-cloud/docs/runners/) that you can use in your own infrastructure, and you won't be charged for the build minutes used by your self-hosted runners, and you'll also be able to see the logs on the Bitbucket Pipelines page of the repo.

As Igor mentioned, it is not possible to build iOS projects in Pipelines that run on our own infrastructure. We have a feature request in our issue tracker that you can vote for to express your interest:

* <https://jira.atlassian.com/browse/BCLOUD-22154>

If you have your own MacOS infrastructure, you can use our MacOS Runners to run the builds in your own infrastructure:

* <https://support.atlassian.com/bitbucket-cloud/docs/set-up-runners-for-macos/>

If you don't have a macOS where you can set up the Runner for your builds, you could also look into MacOS Cloud solutions in order to set up a Runner there.

Kind regards,  
Theodora


author: Igor Stoyanov
body: [@Asif332](/t5/user/viewprofilepage/user-id/3463628) hi. Seems like it's not supported. Check [this thread](https://community.atlassian.com/t5/Bitbucket-questions/building-iOS-app-on-bitbucket-pipelines/qaq-p/1354237) for more details.

Regards, Igor.


Tags: bitbucket-cloud

cloud
How to perform search in non default branch(master) in all repos in a project?
Asked by Sachin Goyal:

How to perform search in non default branch(master) in all repos in a project?


Answers:
author: Christian Glockner
body: Hi Sachin,

By default only the master branch is indexed by the code search functionality of Bitbucket Server. We have a feature request for this, <https://jira.atlassian.com/browse/BSERV-8813>

Cheers,

Christian

Premier Support Engineer

Atlassian


Tags: bitbucket-server

server
upgrade our local server
Asked by Erez koren:

We are going to upgrade our local server that run the bitbucket (application and data)

The old server is MS 2008

and his name is IL01SD001

The new server is SQL-Express 2019

And his name is IL01SD002.JEHL.Internal

We want to know how to upgrade to the new server without losing the functionality of the bitbucket (application and data)

Is there any instruction how to do it?


Answers:
author: Bastian Stehmann
body: Hi [@Erez koren](/t5/user/viewprofilepage/user-id/5010109) ,

If you want to move bitbucket to a new server, you can follow this guide.

<https://confluence.atlassian.com/bitbucketserver/migrating-bitbucket-server-to-another-server-776640406.html>

If you just want to move the database, check this article

<https://confluence.atlassian.com/bitbucketserver/connect-bitbucket-to-an-external-database-776640378.html#ConnectingBitbucketServertoanexternaldatabase-migration>


Tags: bitbucket-server

server