Any trouble using Butler automation for emails?
Asked by Edouard Guerle:

Hi there, i don't know if it is linked to the change with Trello prices, but today 1st of September i could see logs errors with this feature:  

![Capture d??cran de 2021-09-01 20-50-12.png](/t5/image/serverpage/image-id/158598iE25EA3D1787C8CE4/image-size/large?v=v2&px=999 "Capture d??cran de 2021-09-01 20-50-12.png")

That's the button automation command:  

*post comment "\[absence\] \[EN: {date}\]", **and send an email notification to "{{%email}}"** with subject "\[Franc?s Objetivo\] Perdeu uma aula, quer agendar algum apoio?" and message "Bonjour {cardname}, ?a va?\\n\\nPercebo que voc? perdeu uma aula hoje \[EN: {date}\], espero que esteja tudo bem com voc?.\\n\\nSinta-se a vontade em agendar um apoio por este link at? sua pr?xima aula: [https://linktr.ee/francesobjetivocoord\\](https://linktr.ee/francesobjetivocoord\)n\\nNos mantemos dispon?veis, ? bient?t!\\n\\n{fullname} et l'?quipe Autrement Dit \| Franc?s Objetivo"* I did configure maybe three months agoa and it was working fine. Still, today, trying to update it, it couldn't trigger the email:  

![Capture d??cran de 2021-09-01 21-02-46.png](/t5/image/serverpage/image-id/158600i7A67DCAAA32E8ED3/image-size/large?v=v2&px=999 "Capture d??cran de 2021-09-01 21-02-46.png")

Apparently due to command limit in butler, how come? it's the beginning of the month and I never use automation features.  

Thanks a lot for the help


Answers:
author: Felix
body: [@Edouard Guerle](/t5/user/viewprofilepage/user-id/4540880) - thanks for reporting this - your account was still on one of the legacy plans of Butler, which does not include emails. I've gone ahead and moved you to the current plan - this should resolve the issue. If you're still having trouble, please reach out to support via trello.com/contact.

comments: author: Edouard Guerle
body: Hi Felix, great!!! thank you so much for the help, yes it did sent the email this time:  

![Capture d??cran de 2021-09-02 17-26-46.png](https://community.atlassian.com/t5/image/serverpage/image-id/158773iE640C15B5E8B9C70/image-size/large?v=v2&px=999 "Capture d??cran de 2021-09-02 17-26-46.png")

Still, i am wondering: am i allowed to send 250 emails on my behalf, ou is it a limite for the whole team / workspace?


author: Felix
body: All the Butler quotas are per-workspace


author: Edouard Guerle
body: woops... ok, understood now  

i suggest to update the pricing plan page, saying that the limit applies to the whole workspace  

anyway, still a great tool, and great support! all the best to the team


author: milynnus
body: [@Edouard Guerle](/t5/user/viewprofilepage/user-id/4540880)

I recommend that you look at the Account link on the automation page. There is a summary of your entitlement and current usage. A study of the console will help confirm the actual usage. As of Aug 24-25 you should be entitled to 250 per workspace. It may not be this board that is using up your entitlement.

comments: author: Edouard Guerle
body: Hi Milynnus, thanks a lot for your help, it was am issue of butler legacy plan, a moderator could correct it below  

And yes you're right, i learned it is the limit of commands per workspace, so that it is a new problem for me now... i will have to find a way out of this  

All the best to you, have a nice day


Tags: butler

command

email