youngmon/atlassian-qna huggingface dataset:
Migrate OneNote data to Confluence
Asked by ojaswi panse:

Hi All,

We are using Confluence Cloud and we have some data in our one note which we need to migrate to confluence. All the data is present in a template form so is it possible to migrate the whole data in a template itself in Confluence or is there any other way by which we can transfer this data not as an attachment but as raw data. Thanks!


Answers:
author: Barbara Szczesniak
body: [@ojaswi panse](/t5/user/viewprofilepage/user-id/5511462) Welcome to the Atlassian Community!

I found a couple of questions related to getting information from OneNote to Confluence that might provide a place for you to start:

* <https://community.atlassian.com/t5/Confluence-questions/Import-to-Confluence-from-One-Note/qaq-p/915726>
* <https://community.atlassian.com/t5/Confluence-questions/Import-from-OneNotes/qaq-p/680402>

I believe these might help with creating Confluence pages from the content, rather than templates, though.


author: ojaswi panse
body: Any views on this please?


Tags: cloud

confluence-cloud
How to access property (i.e. issue key) of recently unlinked issue?
Asked by Nayan Chauhan:

Hi

I have an automation rule which calculates number of repeat issues and stores in custom field. This works quite well but I am facing some issues when setting up similar automation when issue is unlinked.

For example,

When Issue (A-2) is linked to Issue (A-1) since it is repeat issue, I have custom field "Issue Occurrence" which will be updated to 1 in both issues. Similarly when I link another repeat issue (A-3) to Issue (A-1) (Master Issue), "Issue Occurrence" field in A-1, A-2 \& A-3 will be updated to 3. Since they all are same issue and have occurred 3 times.

Problem occurs when I unlink Issue (A-3) from Issue (A-1). "Issue Occurrence" field in A-1 and A-2 is updated to 2 (which is correct) but Issue Occurrence field in A-3 stays at 3 and would like to clear it.

Does someone know how can I access A-3 once it is unlinked from A-1 and update custom field in A-3 (to 0 in this case)?

I have searched everywhere but could not find anything helpful. I will really appreciate your support/suggestions.

Thank you.


Answers:
author: Nayan Chauhan
body: I managed to achieve this by creating a branch in automation rule for "Destination Issue".


Tags: cloud
"Space with key '<iframe class="airtable-embed" src="https' not found." error
Asked by AnukrityJain:

Hi,  
I am trying to embed an Airtable View to my wiki page, but getting the following error

**Error rendering macro 'html-bobswift'**

Space with key '\<iframe class="airtable-embed" src="https' not found.  

Can someone suggest how can this be resolved?

Thanks,

Anukrity


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@AnukrityJain](/t5/user/viewprofilepage/user-id/3148428) ,

my recommendation is to contact the support of the 'html-bobswift' macro.


Tags: cloud

confluence-cloud

wiki
How to remove users from confluence only (cloud) but not Jira
Asked by Phil Soady:

Every time i try an remove someone from confluence it deletes there JIRA access too.


Answers:
author: Kristian Klima
body: Hi [@Phil Soady](/t5/user/viewprofilepage/user-id/339501)

Confluence and Jira user management should be independent... unless you're using tools like Opsgenie or Atlassian Access and remove user's access from the entire Atlassian org.

**Note**: I'm using Confluence standard but from my 'free' days, the process should pretty much the same as outlined here unless something dramatic has changed).

1. Click the 9 dots icon next to your Confluence site logo.
2. Click Administration.  
   The list of your Atlassian products appears.
3. Click the three dots next to your Confluence site.
4. Click Manage users.
5. Click a user.
6. Click three dots in their profile.
7. Click Remove user.

This should remove the user from Confluence only.

Hope this helps.

comments: author: Phil Soady
body: Thanks for the feedback.  
Found the solution.  

Remove or suspend user applies to all products.   
Direct user management at product level was not possible.  
If it is I couldnt find it.  
Had JIRA user complaining immediately.....

I had to remove the users from the group  
"confluence-users-\<companyname\>  
then it seemed to work.  

I was able to change the Confluence plan.  

<br />


Tags: cloud

confluence-cloud
How do I remove the "Website ID not set" error footer?
Asked by Anamika Sarkar:

![image-20240531-131042.png](https://community.atlassian.com/t5/image/serverpage/image-id/327458iE10CF5B133F38E12/image-size/large?v=v2&px=999 "image-20240531-131042.png")


Answers:
author: Kristian Klima
body: Hi [@Anamika Sarkar](/t5/user/viewprofilepage/user-id/5511417) and welcome to the Community.

I see you're using [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview) by K15t and this message seems to be generated as per Hyvor Talk integration...

I'd get in touch with K15t's support directly (they're great), looks like an integration mishap.

Or maybe this would help: <https://help.k15t.com/scroll-viewport/article-feedback-integration>

comments: author: Anamika Sarkar
body: Hi [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962)

Thank you so much, that was super helpful!!

The error message is gone now :)

Really appreciate your help. Have a great day!


Tags: cloud

confluence-cloud
If I just want to access the help center, I don't need confluence permissions??
Asked by aoi.takahashi:

Hello, I'm a Japanese who is using Jira ITSM on a trial basis with the Free plan.

I thought the customers (who send requests) had unlimited access regardless of their plan,

However, customers who access the help center are automatically granted confluence permissions and are subject to billing.

This is because I, who have agent privileges, are creating "knowledge pages", so will customers who view those automatically be granted Confluence user privileges?

I haven't considered the standard plan yet, so in order to switch ITSM back to the free plan, I stopped some people from having confluence access, and they couldn't access the help center anymore...


Answers:
author: aoi.takahashi
body: Ive solved this problem, thank you.


Tags: cloud

confluence-cloud

page

user
When loading PPTs the Thumbnails Won't Load
Asked by Trenton Finley:

Only some of them will load. I tried copying them all from another project and it only will crash Confluence and we have to reboot the server. I have tried putting the individually PPTs into subcategories and that is not working either. Any thoughts?


Answers:
author: Vronik
body: Hi

Maybe it's nonsense but the files you are trying to upload have the size allowed by confluence, because sometimes this causes inconveniences, it is to rule out possible errors


Tags: confluence-data-center

data-center
Creating a proof of concept - need help to understand
Asked by Jackie Sindelar:

I am trying to create a proof of concept and I am having a hard time.

Looking to understand the best way to use Confluence as a repository for policies, best way to use Confluence as a way to connect with co-workers and a professional/personal way, document management w/branding options, how does it work for a preservation of knowledge database?

I have so many questions and have tried creating pages, watching videos - it's not clicking.


Answers:
author: Fadoua
body: [@Jackie Sindelar](/t5/user/viewprofilepage/user-id/5505542)

Welcome to the Atlassian Community

Confluence is a tool to create content, it could be static or dynamic.

Let me share couple links to help you, then let me know if you have any questions:

* <https://support.atlassian.com/confluence-cloud/docs/what-is-confluence-cloud/>
* <https://www.atlassian.com/software/confluence/resources/guides/get-started/overview#key-terms>

Best

Fadoua

comments: author: Jackie Sindelar
body: Thank you, Fadoua. I will check these out!


author: Fadoua
body: You are most welcome [@Jackie Sindelar](/t5/user/viewprofilepage/user-id/5505542) !


Tags: cloud

confluence-cloud
???? ????(?????)
Asked by dante:

?????.

??? ?????? ??, ????? ?? ????? ???.

???, ?????? ????? ??????

?????/??????? ??? ????? ?????, SLBC ????? ??????? ????? ??? ????.

?? ??? ???????

??? ??? ??? ??? ????.

????????. ?????.


Answers:
author: Kristian Klima
body: Hello [@dante](/t5/user/viewprofilepage/user-id/5511096) and welcome to the Community.  

Confluence free =

* maximum 10 users
* 2 GB of storage

If you exceeded either capacity, you must upgrade to Confluence Standard.

To remove your files and improve storage situation:

* Empty Trash in every space (Space settings / Manage content / Trash.
* Delete archived pages
* Delete trashed and archives spaces
  * Space / View all spaces / Archived or Trashed tabs.

Trashed spaces are often the culprit as not many people are aware that after they delete a space, it ends up in the Trashed zone.  

Google Translate:  

@dante ?, ?????. ????? ?? ?? ?????.

?? ?? =

?? 10?? ???  
2GB? ?? ??  
? ?? ? ??? ??? ?? Confluence Standard? ??????? ???.

??? ???? ?? ??? ?????:

?? ????? ??? ???(???? ??/??? ??/???.  
??? ??? ??  
??? ? ?? ?? ??  
???? / ?? ???? ?? / ??? ?? ??? ?.  
????? ??? ? ?? ??? ??? ??? ???? ??? ??? ?? ??? ?? ?? ??? ???? ?? ??? ??? ?? ??? ????.

<br />

<br />

comments: author: Kristian Klima
body: Also, to avoid attaching large files directly to your pages, you can

* create link to a file (it may be stored in you Google Drive, for example)
* use iframe (useful for videos or presentations). Your video can be stored on YouTube and you simply 'embed' it with an iframe macro.

This way your files are stored elsewhere and do not count towards Confluence storage limit.


Tags: cloud

confluence-cloud
Copy links from section on confluence whiteboard
Asked by Viet Duc Nguyen:

I have been trying to use the "copy section link" function on the whiteboard to make the users move directly to the section mentioned in the Confluence page.  
Unfortunately nothing is happening when I click on that button. It will just paste whatever link or object I have copied before.![Screenshot 2024-06-02 at 19.44.33.png](/t5/image/serverpage/image-id/327379iDF0F95D54081E94F/image-size/large?v=v2&px=999 "Screenshot 2024-06-02 at 19.44.33.png")


Answers:
author: Emily Ditchfield
body: Hi Viet! Sorry to hear this is happening, the team and I are keen to help fix this. Are you okay with me reaching out via email for us to get more detail?

comments: author: Viet Duc Nguyen
body: Hello Emily,  

sorry for my late reply. Yes, I would be happy about it.


Tags: cloud

confluence-cloud

whiteboard
What is it used for?
Asked by Trev John Makepeace:

I have received this application, Atlantis, on my computer and I don't know why, or how it got onto my computer in the first place? Please advise me how.

Please explain to me what is this application used for, it seems to have a lot of varying functions. So why would I want to use it on my computer, what would it do for me?

Also, if I decide to download and use it, what is the Monthly or weekly cost?

Thank you.

Trev.

Please reply ASAP to my email address:- annika.trev@ntlworld.com


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

"Atlantis" is not an Atlassian application, so I think you are in the wrong place.

Also, if it was some misreading or an auto-correct from Atlassian to Atlantis, this also is not an application - installable Atlassian applications are called things like Jira, Confluence, Bitbucket, Crowd and so-on. The closest thing you might mean is "Atlas", which is a cloud-based service that they run for you - there is no installation, you use it mainly in your browser.

You will need to check what you think has actually been installed, and ask whomever put it there why they did it.


author: Brant Schroeder
body: [@Trev John Makepeace](/t5/user/viewprofilepage/user-id/5511008) welcome to the Atlassian community

You do not doneload any of this software it runs in your browser. You can learn more about it here: <https://www.atlassian.com/software/confluence/resources/guides/get-started/overview#key-terms>


Tags: cloud

confluence-cloud
How to reorder shortcuts on side bar
Asked by Mark Burgess:

Why do some of the short cuts on the side bar allow me to drag and drop and others do not? Some are in place stationary and can't be moved, a few of them I can move.


Answers:
author: Kristian Klima
body: Hi [@Mark Burgess](/t5/user/viewprofilepage/user-id/4206891)

This is funny, never occurred to me you can't move some shortcuts.

It seems that if it's a link to a singular entity, website, Jira project, page, you can move it.

I couldn't move my 'Your work' link - not sure why - but the difference is that 'Your work''s page content is dynamic in the sense of content is created by way of tasks being assigned to me.

So I simply moved those that are movable around those that can't be moved. Not that the order matters that much in my case :)


Tags: cloud

confluence-cloud
Suppression on accounts
Asked by Petra Fitzpatrick:

Some of my users are on the suppression list, and not receiving emails. I don't get the option to resend an invite. Would someone be able to assist me please.


Answers:
author: Andy Heinzer
body: Hi [@Petra Fitzpatrick](/t5/user/viewprofilepage/user-id/5572345)

I can't see which users these are. But I created a support ticket on your behalf in <https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-319163>

I would recommend that you share with our support team the email addresses in question so that we can investigate this further in that ticket.

Andy


author: Brant Schroeder
body: [@Petra Fitzpatrick](/t5/user/viewprofilepage/user-id/5572345) welcome to the Atlassian community

I can escalate this to the Atlassian team so they can take a look at those email addresses.

comments: author: Petra Fitzpatrick
body: Thankyou Brant.


author: Petra Fitzpatrick
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) no one has come back to me about this issue. do you know how I can escalate please?


author: Brant Schroeder
body: [@Petra Fitzpatrick](/t5/user/viewprofilepage/user-id/5572345) I have escalated it for you again today. Don't know why it did not work the last time.


Tags: cloud

jira-cloud
What is the global permission "Atlassian Home for Jira Cloud project connection issue glance"?
Asked by Nicolas Brunson:

Hi everyone,

we recently noticed a new Jira Global Permission called **Atlassian Home for Jira Cloud project connection issue glance** - what is this for?

![image.png](/t5/image/serverpage/image-id/342715iD30542FE2C50C493/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Trudy Claspill
body: Hello [@Nicolas Brunson](/t5/user/viewprofilepage/user-id/4167261)

I asked that same question back in May through an Atlassian support case and got this response:
> The permission **Atlas for Jira Cloud project connection issue glance** is a new global permission that was added by the system app [Atlas for Jira Cloud](https://urldefense.com/v3/__https://marketplace.atlassian.com/apps/1228937/atlas-for-jira-cloud?tab=overview&hosting=cloud__;!!AQdq3sQhfUj4q8uUguY!iFRaG6-4XWy6v6RyTWOCQKKvOrDu2uWugwNCn3T06p1zd7lw3RrR2oD6zSnGA3ey70eYuL_-T6P68jWmg90D3i-WyZpJMqa8dX5VqaCjfw$). If you click on the link, you can see that there is a marketplace listing for this app, but it is actually already preinstalled as a system app.
>
> If you find the app in the list of installed apps and click on the Configure button, you'll see this screen where you have the ability to turn the integration on or off
>
> The **Atlas for Jira Cloud** app is used to integrate and sync data between Jira projects and Atlas projects. When the integration is turned on, and the permissions are granted, you will see a new Status panel on the right-hand side of the issue view for all epics in all Jira projects.

comments: author: Nicolas Brunson
body: Perfect, thanks Trudy :)


Tags: cloud

jira-cloud
Is there any way to mention start date, end date and revised date for stages ?
Asked by Sumit Raghuvanshi:

I have a task in which I need to show stage wise start date, end date and revised date for all the stages. For example:- If kanban board has Backlog, In Progress etc.. then I want to add dates there (Backlog is stage 1, start date : Any date, end date: any date, revised date: any date), this I need to show on kanban board. I know we can mentioned dates for all tasks, but here I need to mention dates for stages.


Answers:
author: Sanam Malleswari
body: Hi [@Sumit Raghuvanshi](/t5/user/viewprofilepage/user-id/5572323)  
Here is another approach!  
To accomplish this, we can use advanced roadmaps in Jira. This feature will allow us to visualize stage start/end dates and stage revised dates for entire stages or phases, such as "backlog "and "In Progress", directly within the timeline. it's an effective way to manage track these dates across the boards.  

![Screenshot_21-8-2024_143156_tpicap-npd.atlassian.net.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/342946iEA9BD0FC2B9CF09F/image-size/large?v=v2&px=999 "Screenshot_21-8-2024_143156_tpicap-npd.atlassian.net.jpeg")

comments: author: Sumit Raghuvanshi
body: Thank you [@Sanam Malleswari](/t5/user/viewprofilepage/user-id/5506444) , It is working for me.   
Need one more suggestion, Can we do something like, If revised date changed then automatically next task revised date add the number of days which got adds on previous task?


author: Sanam Malleswari
body: You're welcome [@Sumit Raghuvanshi](/t5/user/viewprofilepage/user-id/5572323)  

No, standard Jira automation won't work directly for fields only available in Roadmaps and not on issue screens. To achieve this, you'd need a custom script using Jira's API or a third-party app, as Jira automation can't detect changes in fields that aren't on screens.


author: Marc - Devoteam
body: Hi [@Sumit Raghuvanshi](/t5/user/viewprofilepage/user-id/5572323)

This would require you to create custom date fields that you can use on an issue.

comments: author: Sumit Raghuvanshi
body: Yes, this I already customized but it is showing only for an issue and I want start date and end date for whole Backlog tasks(Stage 1). For ex: Backlog starts date is something and end date is something with this given period of dates backlog's task should be completed. Please refer the attached screenshot.  
Here the green epics, I want something like start date and end date for all epics.  

![Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/342771i8221F604AFA471DE/image-size/large?v=v2&px=999 "Jira.png")  


author: Marc - Devoteam
body: Hi [@Sumit Raghuvanshi](/t5/user/viewprofilepage/user-id/5572323)

This is not possible.

Board columns are for process and are based in status.

Only issues contain information.


author: Sanam Malleswari
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) ,  

I agree with your response


Tags: atlassian

cloud

jira-cloud

jira-software

new-to-jira
how to associate my Atlassian account to the account I attend Atlassian webinars?
Asked by Ben Rejab Rim:

Hello guys,

as some of you might be aware of the news, Atlassian has a new Alternative for certified people to maintain their certificates without having to sit for the exams all ovr again. Among the conditions to retain the certificate, we have to attend Atlassian webinars.

[Maintain your certification : Atlassian](https://university.atlassian.com/student/page/836788-maintain-your-certifications#:~:text=Atlassian%20Certifications%20are%20valid%20for%2024%20months.&text=After%20two%20years%2C%20certification%20holders,education%20units%20(CE%20units).)

<https://community.atlassian.com/t5/Training-Certification-articles/New-certification-renewal-program-is-coming-soon/ba-p/2721250>

while logging into the zoom webinar, I was not asked to enter my email address.

**How does Atlassian know that it was me who attended the webinar and confer the credits to me?**

Thank you in advance for your help,

Rim


Answers:
author: Trudy Claspill
body: Hello [@Ben Rejab Rim](/t5/user/viewprofilepage/user-id/5409212)

Currently you provide proof by uploading a PDF or screen image of your RSVP email for the event into Certmetrics when you are entering the event for CEU.

![Screenshot 2024-08-20 at 11.00.50?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342790iAB81ABCE863A7C33/image-size/large?v=v2&px=999 "Screenshot 2024-08-20 at 11.00.50?AM.png")

comments: author: Ben Rejab Rim
body: thank you so much Trudy


Tags: cloud

jira-cloud
How to stop issues from transitioning if they begin with a prefix and having a custom field empty
Asked by Boluwatife Adewole:

Hello,

I want to stop issues beginning with a certain text from being transitioned to the testing column, if a certain custom URL field isn't filled. As an example, I created some tickets for my backend team beginning with BE and they are supposed to provide their API URL before their issue can be moved to testing.

I tried the field validation rule for transitions, but the custom field isn't an option.

Is there another way to go about this? I read the posts about rules and see I can't use those.![field validation.png](/t5/image/serverpage/image-id/342701i287014C9CBADFD3D/image-size/large?v=v2&px=999 "field validation.png")


Answers:
author: Marc - Devoteam
body: Hi [@Boluwatife Adewole](/t5/user/viewprofilepage/user-id/5569054)

Please switch back to the old WF editor.

This should provide you with more options

comments: author: Boluwatife Adewole
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) ,

Thanks.

How do I switch to the old editor?


author: Marc - Devoteam
body: Hi [@Boluwatife Adewole](/t5/user/viewprofilepage/user-id/5569054)

By the way are you in team or company managed project?

In a team managed project, you are not able to use any extra fields you created in WF restrictions.

You would need to switch to a company managed project.

Looking at your screenshot you are using a team managed project.


author: Boluwatife Adewole
body: Hi Marc,

Yes, I am on a team-managed project.

that's sad. thanks a lot


Tags: cloud

jira-cloud
UK Data Residency - is this now available?
Asked by michelle doran:

Has UK Data Residency been made available? Thanks


Answers:
author: Walter Buggenhout
body: Hi [@michelle doran](/t5/user/viewprofilepage/user-id/5572240) and welcome to the Community!

As you can see in [this support article](https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/), data residency in the UK is available for all paid Jira plans (not on the free version)

Hope this helps!

comments: author: michelle doran
body: Thats great. Thanks for coming back to me so quickly.


Tags: cloud

jira-cloud

not-applicable

security-and-access-policies
I was accidently changed the Epic workflow status to test in progress, how to change it back to ToDo
Asked by Cruz F:

I was accidently changed the Epic workflow status to test in progress, how to change it back to ToDo


Answers:
author: Dexter de Vera
body: Hi [@Cruz F](/t5/user/viewprofilepage/user-id/5572238) ,

Welcome to the atlassian community,

If there is no available transition going back to To Do, you would need to ask you Jira admin (for company managed project) or Project administrator (for team managed project) to update the Epic workflow to have additional transition going back to Todo from inprogress,

Hope it helps,

Thank you.


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable