youngmon/atlassian-qna huggingface dataset:
The screen flickers when we resize the page due to the scrollbar.
Asked by Jyoti Varade:

[Video](https://monosnap.com/direct/BkycRRY4otANjGiPTFwis7s3CugxqK)


Answers:
author: Marc - Devoteam
body: Hi [@Jyoti Varade](/t5/user/viewprofilepage/user-id/5550260)

I can't reproduce this error.

I have tested it on multiple instances and different views and projects.

Even used different browsers, but it's all ok.

comments: author: Jyoti Varade
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) It's reproducible when there is less description, and if you resize the screen as shown in the video.


author: Marc - Devoteam
body: Tried it, but all works normal.

I do see a finish update, about the browser in your video.


author: Jyoti Varade
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) OK can you please check below video   

[Video](https://monosnap.com/file/Pm5RcsUzbIgDkCujCMEp1vsFBV7Bw9)


author: Marc - Devoteam
body: No issues on my side, not even depended on how much info there is on the description field.

Restart your browser, as it is mentioning it needs to finish updating and try again. See top right cornenr.


Tags: cloud

jira-cloud
Jira automation - create issue and transition not working
Asked by Kara Nadarajah:

I'm trying to create an issue and transition it to the status of 'Selected for Development' but I am getting an error. I have tried to follow the steps in this [post](https://community.atlassian.com/t5/Jira-questions/Automate-Task-Issue-creation-and-transition/qaq-p/2235215) but it's not working and I don't know what I am doing incorrectly, please can someone help?

![Screenshot 2024-08-06 at 11.16.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/340222iCCE62A4717662F1D/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 11.16.02.png")


Answers:
author: Walter Buggenhout
body: Hi [@Kara Nadarajah](/t5/user/viewprofilepage/user-id/3967719),

Instead of *current issue* , use *most recently created issue* instead in your branch.

Hope this helps!

comments: author: Kara Nadarajah
body: Thank you, I have implemented that.


Tags: cloud

jira-cloud
Get delivery progress from Discovery in JIRA API - aggregatedprogress
Asked by Thomas Vial:

Hi,

I'd like to retreive this information from the JIRA API.

![Capture d?e?cran 2024-08-06 a? 12.16.11.png](/t5/image/serverpage/image-id/340223i7DDC6165EF6CAB5B/image-size/large?v=v2&px=999 "Capture d?e?cran 2024-08-06 a? 12.16.11.png")

When looking at this "idea" using the API, I can see some interesting fields but always with a "0" value.  

```
"aggregateprogress": { "progress": 0, "total": 0 },
"progress": { "progress": 0, "total": 0 },
```

Any idea on how I can get this info?

I would expected to see "6" for progress and "8" for total in "aggregatedprogress"

Thanks!


Answers:
author: Bill Sheboy
body: Hi [@Thomas Vial](/t5/user/viewprofilepage/user-id/3655755)

Apparently that information is not available with the public REST API yet.

One workaround would be:

* using a multiple-project or global scope, automation rule
* use the Lookup Issues action with JQL on the linked "implements" issues, and based on their type, gather their child issues also
* use their statusCategory counts to calculate the progress

Kind regards,  
Bill


Tags: cloud

jira-cloud
How do I add Payment Information?
Asked by Tobias Erting:

Hi,

I have a simple question. At the moment we are in the Free Standard Plan and we want to stay at it, but I can't find the option where I can add Payment Information or see anything about this. When I click on Change Plan I can only see that I can go to the Free Premium Plan but thats not what I want. If I follow the Steps on other Posts it don't work for me because I don't see these buttons. (<https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/> and <https://community.atlassian.com/t5/Jira-questions/Change-credit-card/qaq-p/2261309> )

I don't want to lose my Agents or anything else I set up in the Trail just because I can't find where to add a Payment Information.

![Bildschirmfoto 2024-08-06 um 11.58.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/340217iEAC7A91EE09CE476/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-08-06 um 11.58.53.png")This is what I get when I go to the Billing Section.

![Bildschirmfoto 2024-08-06 um 11.52.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/340218i71D42DC0C1F599B8/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-08-06 um 11.52.08.png")

Clicking on Manage leads me here.

So the final questions are: Where can I add Payment Information? Do I need a Specific role for it? If so, how can I get it?

If you need any more Information to help me please ask and I will answer ASAP.

Thanks in advance for helping!


Answers:
author: Marc - Devoteam
body: Hi [@Tobias Erting](/t5/user/viewprofilepage/user-id/5499072)

Are you the ORG admin?

You need to be to provide payment details.

comments: author: Marc - Devoteam
body: Or, if you are unable to follow the instructions because you cannot see the options which are shown there, try going to [my.atlassian.com](http://my.atlassian.com/)


author: Tobias Erting
body: Yes I am the Org admin.

![Bildschirmfoto 2024-08-06 um 12.56.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/340231iFF29A84F5DC7CF2B/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-08-06 um 12.56.37.png")


Tags: billing

cloud

jira-service-management

jira-service-management-cloud
Timeline exceeding limits
Asked by Neil Sloan:

**Timeline Error**: Our Jira timeline isn't available because the board filter contains over 500 epics.

**Filter Limitations**: Unable to filter the timeline directly after encountering the error.

**Board Display**: The board shows issues, not epics, making it difficult to manage the timeline.

**Filter Application**: Difficulty in applying custom filters to the timeline as it is inaccessible.

<br />

Is there a way to add a filter to the board so the timeline will display again ? (I can use filters to display epics, using the filter section, but can't seem to apply this to the timeline/ add an overarching filter for the project so that the timeline displays)  

This is a team-managed project - I have looked at the following page but there doesn't seem to be an option for

**"Issues and filters** \> **Advanced search."**

<https://support.atlassian.com/jira-software-cloud/docs/troubleshoot-the-timeline/>  

<br />

<br />

> *Board filter exceeds issue limits* {#toc-hId--350538636}
> ---------------------------------------------------------
>
> *The timeline view of Jira can only show 5,000 issues at once with no more than 500 being at the parent level.*
>
> *The timeline automatically excludes issues if they were:*
>
> * *moved to the **Done** status category more than a year ago*
>
> * *moved to the **Done** status category, and it has a due date from more than a year ago*
>
> *To only display issues created within the last year:*
>
> 1. *From your project, select **Issues and filters** \> **Advanced search.***
>
> 2. *In the search bar, enter this query, but replace:*
>
>    1. *NAME with the name of your project*
>
>    2. *DATE with the dates you'd like to focus on*
>
> *`1 ``project = NAME AND created >= DATE AND created <= DATE`*


Answers:
author: Marc - Devoteam
body: Hi [@Neil Sloan](/t5/user/viewprofilepage/user-id/5561783)

This topic you found applies to company managed projects.

You require to use a company managed project.

These board option are not available on boards in team managed projects.

comments: author: Neil Sloan
body: Thank you [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) , I will try create a new board and merge the old one into it, really appreciate that!


Tags: cloud

jira-cloud

jira-software
Fields is only mandatory when creating tickets using the "create linked issue" function
Asked by Theis Joergensen:

Hi Community,

I have a pretty strange situation here.

If I create a new ticket in project X using the blue create button, the field "resolution" is not mandatory to be set.

However, if I create a ticket (same project and issue type) using the "create linked issue" from a ticket in another project, it's mandatory for me to select a resolution which doesn't make sense for a new ticket.

The field is not marked as required.

Anyone who have experienced the same?


Answers:
author: Lisa Forstberg
body: Hi [@Theis Joergensen](/t5/user/viewprofilepage/user-id/4583235)

The resolution field is a special one :-) Check to see if the resolution field is on the create or edit screen. If it is - remove it and do your test again.

I agree that it doesn't make sense that the different use cases behave differently but the field should only be introduced at the later stages of the life cycle. Normally we should set the field automatically via postfunctions OR allow the user to choose a resolution on a transition screen when entering the last green status.

br

Lisa


Tags: cloud

jira-cloud
Configure active directory with API or a preinstall script
Asked by GHITH Riadh:

in oroder to automate AD configuration, I could not find an API call to Manage Directory call for JIRA Datacenter, nor a configuration file. any help please ?


Answers:
author: Marc - Devoteam
body: Hi [@GHITH Riadh](/t5/user/viewprofilepage/user-id/5561760)

Welcome to the community.

There is no API in relation to AD configuration on DC.

comments: author: GHITH Riadh
body: So how can i preconfigure JIRA with AD (without UI) please ?


author: Marc - Devoteam
body: Hi [@GHITH Riadh](/t5/user/viewprofilepage/user-id/5561760)

That can't be achieved via not using the UI.

Only via the UI


author: GHITH Riadh
body: Ok thank you


Tags: administering-jira-applications

jira-server

server
shall I also add the field to the screen after configuring it in a context?
Asked by Ben Rejab Rim:

Hello guys,

after adding a custom field to a context to appear only in stories, shall I also add the field to the screen even if the screen is shared between many othr issue types?

I have added the custom field to a context to only stories and the field does not appear in stories.

thanks a lot \^\^


Answers:
author: Lisa Forstberg
body: Hi [@Ben Rejab Rim](/t5/user/viewprofilepage/user-id/5409212)

Yes, the context setting will not automatically display the field on an issue. It is the screens and the layout configuration that ensures that the field is visible on an issue.

Context can however be used to hide a field for a particulas issue type. If you share screens for two issue types and then the context only allows the field to be visible for one of them, the other issue type will not display the field.

all the best

Lisa

comments: author: Ben Rejab Rim
body: thank you so much Lisa \<3


Tags: cloud

jira-cloud
How can I find the version of installed apps in JIRA programatically?
Asked by pav:

Hi there,

I am working on a software version tracking tool on our platform, and I'm trying to understand if there is some way I can query the API or alternatively use some library to get the versions and names of the installed apps inside of a JIRA Data Center instance?  

This is an example list of the sort of apps I am looking for:  

* BigPicture
* eazyBI Reports and Charts
* Admin Toolbox
* Zephyr Scale

I've tried looking within the API but nothing seems to stand out, I understand I can't specifically search for the actual name of the app and need to use a key, so if I was looking for BigPicture the relevant key would be '1212259'.

I've tried to create a support zip as another post sort of aimed towards it, but that doesn't seem to return any of the apps in the above list. I did create a very basic one (no Configuration/Log/Other Files were ticked) so if that's the case I'd appreciate what sorts of settings I should tick to get my results.

Alternatively, if there is a simpler solution please let me know how I can query JIRA for that information. I know they are there as I see them in the GUI, but again not sure how to access them with code. I am using Python for most of my scripting, but I understand that I might have to use bash or similar to support.

Thanks in advance for any and all help!


Answers:
author: nick gleed
body: Yeah what Anandhi said .....  

curl [https://jira.your_url/rest/plugins/1.0/](https://jira.modcloud.mcn.ice.mod.gov.uk/rest/plugins/1.0/) --header 'Authorization: Basic ##########' \| jq '.plugins\[\] \| select(.userInstalled == true and (.vendor.link \| test("atlassian.com") \| not) and (.name \| test("System Plugin") \| not)) \| {name: .name, version: .version, description: .description, marketplaceLink: .vendor.marketplaceLink, link: .vendor.link}'


author: Anandhi Arumugam
body: Hi [@pav](/t5/user/viewprofilepage/user-id/5561740) The endpoint below should give you the list of plugins on the system.

    GET <Base_URL>/rest/plugins/1.0/

Filter by the keys "name" and "userInstalled":true. Once you have the list, you can get the version by the key "version". Hope this helps!

comments: author: Anandhi Arumugam
body: The response should look like this.

    {      "enabled": true,      "name": "<>",      "version": "<>",      "userInstalled": true,      "optional": true,      "static": false,      "unloadable": false,      "description": "",      "key": "",      "usesLicensing": true,      "remotable": false,      "vendor": {        "name": "<>",        "link": "<>"      }    }


Tags: api

apps

data-center

jira-data-center

rest-api
Sort issues based on goals name in plans
Asked by Laura Chinellato:

we have created a Plan view by grouping issue by Goals from Atlas and we would like to sort the issued in alphabetical order based on the goal name.

In this way I have Goal 1 at the top and so on. Currently I could not find a solution for that. it seems we can only sort issues (initiatives and epics) but not goals.

Any suggestion?


Answers:
author: Lisa Forstberg
body: Hi [@Laura Chinellato](/t5/user/viewprofilepage/user-id/5347531) ,

Welcome to the community!

You are right - via the Plan view settings you can group by goal but we're not allowed to sort by goal.

Choosing sort by status does not seem to use the Goal status either.

I found this feature request on the topic so I think it is not yet possible. <https://jira.atlassian.com/browse/JSWCLOUD-26869>

![Screenshot 2024-08-06 at 12.04.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/340220iC6094BFB2E57E101/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 12.04.28.png")

br

Lisa


Tags: cloud

jira-cloud
Unable to roll stories into the next sprint if Subtasks are open
Asked by G Ashok:

Hi Team

There has been an issue raised regarding the inability to close a Sprint if subtasks are open, suggesting a need for a solution to allow stories to roll over into the next Sprint without manually closing or unlinking subtasks.


Answers:
author: Walter Buggenhout
body: Hi [@G Ashok](/t5/user/viewprofilepage/user-id/4839464),

I have only seen this happen when a story / task level issue has been closed while sub-tasks of that (closed) issue are still unsolved. That is indeed a scenario you would want to avoid.

In company managed projects, you could use a *subtasks blocking* condition in your parent issue's workflow to avoid stories to be closed when they still have open sub-tasks underneath. Or you could reverse the logic and use an automation rule to automatically close all subtasks when you close a parent issue.

Hope this helps!


Tags: cloud

jira-cloud
I am able to create and complete sprints on a specific project but the project lead cannot
Asked by Francesca Naudi:

I have recently change my project board filter to the below:

(project="X" OR "Tech Team\[Checkboxes\]"=X ORDER BY Rank ASC)  

The manage sprint permission is set to any active user and I myself (a Jira admin) can create sand complete prints on the project but the project lead and admin (Not Jira admin) cannot. What could be the issue? (Prior to me changing the filter, the project led to manage sprints)

We are using Jira cloud.

I would appreciate any help, thanks :)


Answers:
author: Walter Buggenhout
body: Hi [@Francesca Naudi](/t5/user/viewprofilepage/user-id/5420804),

By updating your filter, your board could now (theoretically) be showing issues from any project in Jira. As a result of this change, users who should be able to create / complete sprints should now have the manage sprint permission in all Jira projects in your instance. That is - most likely - not the case and causing the issue you're seeing.

So, you either need to look at the permissions across all your Jira projects to fix this, or see if you can narrow down the scope of your filter again to be more specific about the projects included in it.

Hope this helps!

comments: author: Francesca Naudi
body: Ok thanks you!

It is weird becuase we have manage sprints = any logged in user for all permission schemes and projects. I managed to fix it by doing as you suggested and narrowing the scope of the filter:

project = "X" OR ("Tech Team\[Checkboxes\]" = X and project in (A,"B","C","D", "E", "F", "G", "H")) ORDER BY Rank ASC

Thanks for your help


Tags: cloud

jira-cloud
Email relay error to Jira from Microsoft 365
Asked by Cadpeople IT:

Hi to the community :)

We have just last week started to get relay errors from Microsoft 365 when our support mail forwards emails to Jira. It has worked since last year, but suddenly both clients and us internally are getting a relay error. The mail comes through and the ticket is created, so why the error? Mostly it's a bother for clients since they don't think the ticket has been created.

We migrated to Jira from Halp last year, and things have been working.

We have conferred with our Microsoft 365 provider and they've confirmed that they see everything normal at our end.

What can I do to mitigate this in Jira? Anything changed recently that I have to look at?

Thanks!

/ Michael

![JiraRTelayError.png](https://community.atlassian.com/t5/image/serverpage/image-id/340204i17A1B3C98C9BA898/image-size/large?v=v2&px=999 "JiraRTelayError.png")


Answers:
author: Kai Becker
body: Hi [@Cadpeople IT](/t5/user/viewprofilepage/user-id/1386901)

welcome to the community and thanks for your question.

I'm not a 100% sure if it is related, but there has been a recent change regarding some TLS ciphers: <https://community.atlassian.com/t5/Jira-articles/Impact-of-updated-cipher-suites-on-Jira-and-Jira-Service/ba-p/2718998#M14758>

Could be a coincidence, but the timing is conspicuous.

comments: author: Cadpeople IT
body: I think it's something to do with our migration from Halp from last year. The forwarding email address from our support mail is not the same as what's listed as our Jira Cloud email. It's still \*\*\*@inbound.halp-mail.com. So I guess I should change it to our default Jira Cloud email account? ;)

EDIT: And that solved the issue. :)


Tags: cloud

jira-service-management

jira-service-management-cloud
Can create a scrum board which has issues from 2 existing project.
Asked by Snehil Gupta:

I have 2 seperate kanban boards and need to create new scrum board where issues from both boards appear.


Answers:
author: Sam Bartolome
body: Hi [@Snehil Gupta](/t5/user/viewprofilepage/user-id/5477965)

You can create a board with both projects using the project selection at the time of creating the board or a filter previously configured as such.

Please note, if both projects have many differences, the board may behave differently based on issues of the project

Sam


author: Walter Buggenhout
body: Hi [@Snehil Gupta](/t5/user/viewprofilepage/user-id/5477965),

If you are using company managed projects, then that should be fairly straightforward:

1. create a filter to retrieve all issues from both kanban boards (essentially, behind the scenes issues are not stored in boards, but in projects. Boards just add visibility and planning/tracking features on top). Save that filter.
2. Create a new scrum board (Either from the Board menu in the left navigation or from *Your Work \> Boards \> View All Boards* and then **Create Board**. Use the filter you just created as the source.
3. In board settings \> columns make sure all statuses are mapped to appropriate columns.

And you should be ready to go ...

Hope this helps!


Tags: cloud

jira-cloud
How can i view multiple projects in one calendar?
Asked by ?petlov? Krist?na:

I am part of two major projects in Jira, which means I have task under each projects. Is it possible to view both projects simultaneously in one calendar?


Answers:
author: Dave Mathijs
body: Hi [@?petlov? Krist?na](/t5/user/viewprofilepage/user-id/5561666) welcome to the Atlassian Community!

This feature is currently rolling out:

Jira Premium users can now select up to 5 software projects to show on their business teams' calendars. Surfacing these release dates will give your business teams a clearer picture of their software team's progress.

To get started:

1. Select a **business project**.

2. From the **Calendar** view, select **...More**.

3. Under **Software release dates**, select the projects you'd like to show.


Tags: cloud

jira-cloud

jira-software
Clearing tasks
Asked by Alena Foltynov?:

Hi,

I started a project - Jira Work Management - Marketing.

I see no possibility to clear the "Done" board....I have there many done tasks and I want to remove them.

What are the possibilities of manual clearing?

Is there any automatic clearing? Can I set it?

Thanks


Answers:
author: John Funk
body: Hi Alena - Welcome to the Atlassian Community!

No, it is not possbile to manually force Done cards to be removed from a JWM board. They will disappear after two weeks though.

If you look at the List view, you have the ability to hide Done cards there. You should request the same functionality for the board by sending a note to this email: [jwm-eap@atlassian.com](mailto:jwm-eap@atlassian.com-)

comments: author: Alena Foltynov?
body: Thank you for your reply. It helped a lot.

I will request the same funcionality and send an email.

One more question - how long will I see all Done tasks? Is there any limit? Or all the tasks are automatically saved and I will be able to access them forever?

Or can I archive the tasks some other way?


author: John Funk
body: The tasks will always be in the system after they leave the board. You can just search for them using the search box in the top navigation bar. Or write a filter.
Date options on Filter
Asked by Daran Moran:

Good day all.

Being very new to JIRA, I would like to confirm if the following will give me the expected results.

When creating a filter I will use created date Between a selected date (Say 01 May 2021) and then in the other block, I select 'TODAY'

I know that today will return a result of 26 May 2021, but what I am hoping to confirm is if the 'Today' will update automatically?

So if I come back to the filter on 31 May 2021 - Then I will receive all results until the updated 'Today' date?

or will it only return the original 'Today'? (26 May 2021)

Thank you


Answers:
author: Fabian Lim
body: Hi Daran,

It will return today's date.

Example: project = projectname and (due \>= 2021-01-01 or due \<=now())

Fabian

comments: author: Daran Moran
body: Thank you


author: Fabian Lim
body: There was a typo in my original answer.

Updated Example: project = projectname and (due \>= 2021-01-01 and due \<=now())

would give you dates between the beginning of the year and today.


Tags: cloud
Adjust access rights per work management board
Asked by Lisa Biesenbach:

How can I change the members that have access rights to the Jira Software tool and the Jira Work Management board. In my current set-up all members of the Jira Software tool also have access to the Work Mangement board - however I want to select fewer members (e.g. only 2). How can I do that?


Answers:
author: John Funk
body: Hi Lisa - Welcome to the Atlassian Community!

Access to a board in Jira Work Management (JWM) project is based on the Permission Scheme attached to the project. This will probably include project roles found under Project Settings \> People.

Take a look at the Permission Scheme attached to the project to see who can do what.


Tags: cloud