Deployment from Bitbucket pipelines
Asked by Riccardo Pomato:

Hi, I am trying to deploy Jira and Confluence from Azure marketplace but I get a couples of errors.

The templare it looks old and wrong.

Do you know if there is a new template can I use to deploy both?

Thanks

Riccardo


Answers:
author: Shannon S
body: Hi Ric,

I've been alerted that the issue you're running into is actually a new bug reported yesterday to Microsoft. Due to the permissions on the issue, I'm not able to share it here, but it will also take a few weeks to be reviewed by Microsoft. Thank you for your understanding.

As for your issue downloading scripts, is it sporadic?

Regards,

Shannon

comments: author: Riccardo Pomato
body: Hi Shannon,

sorry for delay.

The issue is systematic with Jira deployment in any azure regions.

I no longer have any problem with Confluence deployment in any azure regions.

Thanks

Riccardo


author: Shannon S
body: That's good news, Riccardo! Thank you for letting me know that you are no longer having the issue with Confluence.

I understand you're still having the issue with Jira, however. The previous issue looks to be resolved. Is the exact error you're having presently still the one from Tuesday?

Shannon


author: Shannon S
body: Hi Riccardo,

The templates mentioned from our articles should still be correct, I assume these are the ones you are using on the Data Center versions of our software since you mentioned Azure Marketplace.

* [Getting Started with Confluence Data Center on Azure](https://confluence.atlassian.com/doc/getting-started-with-confluence-data-center-on-azure-937176452.html)
* [Getting Started with Jira Data Center on Azure](https://confluence.atlassian.com/adminjiraserver/getting-started-with-jira-data-center-on-azure-938846970.html)

Please confirm that you've followed those steps exactly and that you are, in fact, on the data center versions. If so, can you provide us the error messages you're receiving?

I also wanted to ask how this is related to Bitbucket pipelines; per your title, you are working with Bitbucket. Let me know if that was a mistake.

Regards,

Shannon

comments: author: Riccardo Pomato
body: Hi Shannon,

I already raised the issue to Azure PG and AFAIK they are already working on it.

Jira and Confluence template (both) have the same two issues:

* Premium RS Tier for Azure SQL Database is no longer available
* NAT/Jumpbox should have some issue to connect to internet and get the script files

{

"status": "Failed",

"error": {

"code": "ResourceDeploymentFailure",

"message": "The resource operation completed with terminal provisioning state 'Failed'.",

"details": \[

{

"code": "VMExtensionProvisioningError",

"message": "VM has reported a failure when processing extension 'jira-install-script'. Error message: \\"Enable failed: processing file downloads failed: failed to download file\[0\]: failed to download file: http request failed: Get <https://gallery.azure.com/artifact/20151001/atlassian.jira-data-centerjira-software.1.0.6/Artifacts/prepare_install.sh>: dial tcp X.Y.Z.Y:443: i/o timeout\\"."

}

\]

}

}


author: Riccardo Pomato
body: Sorry there is a mistake, I am working on an Azure ARM template deployment of Jira and Confluence.

I am not using Bitbucket pipeline.

Cheers,

Ric


author: Shannon S
body: Ric,

Thank you for providing the error message and clarifying the issue with the title.

I was able to find this has been reported as a bug and we're submitting it to Microsoft:

* [JSWSERVER-16376](https://jira.atlassian.com/browse/JSWSERVER-16376)

From the notes, it needs to be reviewed by Microsoft which can take about 2 weeks. Since this was submitted about 2 weeks ago, I would expect it to be corrected shortly. There are also mentions of Confluence having been submitted in the internal comments.

I've commented internally on that ticket as well with a link back to this post, asking for an update, so if we do have one, you will be updated soon.

Thank you for your understanding!

Shannon


Tags: jira