youngmon/atlassian-qna huggingface dataset:
Error rendering my Profile on community.atlassian.com
Asked by Robert Reiner _smartics_:

I have trouble rendering the posts on my profile at

<https://community.atlassian.com/t5/user/viewprofilepage/user-id/>...

When I am logged in and looking at my profile page I get the following error message (as a flag in the lower right corner):

"Uh-oh. The filter that you just applied yielded no results, please choose a different filter."

Instead of the list of recent activities in the posts section I just get the spinner.

This is the default filter with nothing selected.

When I change the filter (e.g. select three types instead of selection "Type: All"), I get results. But this seems not working correctly since changing the sort order also fails.

When I am not logged in this problem does not occur.

Where can I find help to solve this issue?

![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/122710iA219CF90EA87BE5E/image-size/large?v=v2&px=999 "screenshot.png")


Answers:
author: Soumyadeep Mandal
body: Hi [@Robert Reiner _smartics_](/t5/user/viewprofilepage/user-id/853340) ,

The same problem I have faced since I created my account, Last week I have re-installed my account and removed adblockers and other extensions and It was working fine for me now!

You also need to click the cross icon in the screenshot!

comments: author: Robert Reiner _smartics_
body: Hi [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721)

Thank you for your additional information!

Since I have used three different browsers, I assume that extensions are not the cause of the problem I am facing.

I then tried to figure out what you mean by "click the cross icon" and when I opened the profile today, all seems to work okay!

I am not sure what the solution to the problem is. Maybe this cleaning the browser data the other day and waiting another day did the job.

Thank you very much for your support! It is working now!

Cheers,  
Robert


author: Soumyadeep Mandal
body: Hi [@Robert Reiner _smartics_](/t5/user/viewprofilepage/user-id/853340)

It's might because your browser experienced a network issue recently so there was a problem that occurred in cache!

Just clear browser cache \& data the log into your account! It will fix the issue!

comments: author: Robert Reiner _smartics_
body: Hi [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721),

Thank you for your quick reply!

I have this problem for over a year (maybe longer) and I already tried to fix this issue with clearing the browser cache.

I tried it again, used two other browsers, cleared cache \& data, logged out and in again, with and without incognito mode, but the problem persists.

Cheers,  
Robert


Tags: feedback-forum
Is it possible to merge two atlassian accounts?
Asked by Hemant Passi:

Prior to atlassian upgrading my trello account to an atlassian account, I had a separate accounts for bitbucket and trello registered to different email addresses.

Now I have two atlassian accounts - one effectively for trello, and the other for bitbucket - and I cannot be simultaneously be logged-on to both.

Is there a way to merge these accounts (trello and bitbucket), so that they are both accessed with a single set of credentials?


Answers:
author: Aneita
body: Hey [@Hemant Passi](/t5/user/viewprofilepage/user-id/4197051)

As Soumyadeep mentioned, there's currently no way to merge multiple Atlassian accounts into the one. I'm currently doing some research around this request though, and would love to chat to you to learn more about your use case and expectations around this functionality. Is this something you'd be interested in sharing?

Aneita

comments: author: Evgeny Victorov
body: Hi Aneita, I'm in the need of merging two my Atlassian accounts, so would be happy to chat if that could help.


author: xaa-f
body: same situation here


author: Soumyadeep Mandal
body: Hi [@Hemant Passi](/t5/user/viewprofilepage/user-id/4197051) ,

Currently, I don't think it's not possible to merge Atlassian accounts. There is an open feature request raised in our external bugs/features tracking system. Please follow the workaround instructions provided in the feature request.

<https://jira.atlassian.com/browse/ID-240>

OR

You can also raise a support ticket [HERE](https://support.atlassian.com/contact/#/)


Tags: account

atl-gruland
Cannot use jira as a Confluence user server
Asked by Martin Baltuhin:

We have 2 apps that use jira as a user server. Bitbucket to Jira whitelist works fine, same one for Confluence does not. It accepts 0.0.0.0/0 and it works, but using the Confluence host IP (with and without /32 mask) or the actual host name and both are not working. No logs are being generated from the tryouts i did.


Answers:
author: Jim Knepley - ReleaseTEAM
body: If the Confluence system **has multiple network interfaces** , it's possible that it is making requests to Jira from an interface other than what the hostname resolves to. You can track this down by looking at the system routing table and seeing which interface a specific destination is directed to. In PowerShell, that's *Find-NetRoute* , in Linux it's *ip route get*.

If the system **doesn't have multiple interfaces**, I would need more information about the environment to comment sensibly.


Tags: confluence

data-center

jira-data-center

jira-server

server

user-management
Time to Response is not captured in the report
Asked by Somnath Raveenthiran:

![Time to Response.JPG](/t5/image/serverpage/image-id/347769i381986FC7E2CABD8/image-size/large?v=v2&px=999 "Time to Response.JPG")![Time to Response 02.JPG](/t5/image/serverpage/image-id/347771i759EAA863609949C/image-size/large?v=v2&px=999 "Time to Response 02.JPG")![Time to Response 01.JPG](/t5/image/serverpage/image-id/347770i3289904882CD0E68/image-size/large?v=v2&px=999 "Time to Response 01.JPG")


Answers:
author: Anusha A
body: Hi Somnath,

Thanks for your questions on community.

Since this inquiry requires a review of your instance, I have created a support ticket for you. Due to compliance reasons, I can't share the direct link here, but you should have received an email confirmation with the issue details. Our experts will contact you to provide further assistance.

Have a good day ahead.

Regards,

Anusha A


author: Somnath Raveenthiran
body: is someone available to help me out with configuration?


Tags: cloud

jira-cloud
"We're unable to link your form field to a Jira field"
Asked by Anjan Mujanovic:

Hi Atlassian Community,  

I'm encountering a strange issue with a form I set up, which has been functioning without problems for longer than a year. Recently, however, I noticed some unexpected behavior. When trying to update the form, I discovered that the 'Description' field is no longer allowing itself to be linked to a form field, even though it has always been linked without issues in the past. This issue only appears with the 'Description' field, while the same linking method still works for other previously created and in use forms and also works for other mandatory fields (by Atlassian, such as summary) in a request form (See 3rd screenshot).  

Additionally, when I open any of the other forms that have the 'Description' field linked, even if I make no changes and just attempt to save them, the system won't let me save unless I first unlink the built-in Jira 'Description' field, which i linked to a field in the form. This is not the same behavior as when I created the form initially, something changed.  

Has anyone experienced this change, and is there a known workaround for it?  

I could unlink the 'Description' field, but I would prefer to retain the previous setup where I could control the placement of the description box in the form, and have the content filled out in that field be reflected in the default 'Description' field when viewing the issue as an agent in Jira Service Management.  

I hope I've explained the issue clearly, but I'm happy to provide more details if needed.  

Below is the error I receive when attempting to save the form while the out-of-the-box Jira 'Description' field is still linked to a form field:  

------------------  

When trying to save a form:  

![descriptiofieldform.png](https://community.atlassian.com/t5/image/serverpage/image-id/347764i0852BE7AA3FC9D08/image-size/large?v=v2&px=999 "descriptiofieldform.png")  

------------------  

Settings of the field in the form:  

![descriptiofieldform2.png](https://community.atlassian.com/t5/image/serverpage/image-id/347763i11D8102D65D77326/image-size/large?v=v2&px=999 "descriptiofieldform2.png")  

------------------  

The request type that the form is linked to:  

![descriptiofieldform3.png](https://community.atlassian.com/t5/image/serverpage/image-id/347766i720633592477D63C/image-size/large?v=v2&px=999 "descriptiofieldform3.png")


Answers:
author: pinky_reddy
body: Hi [@Anjan Mujanovic](/t5/user/viewprofilepage/user-id/4954125)

Welcome to the Atlassian Community

A jira field can only be linked once in the form.

I see you have a description already in the Request Form below Summary.

Are you trying to link it in form again?


Tags: cloud

jira-service-management

jira-service-management-cloud
map a hidden field
Asked by Azucena:

Is it possible to map a hidden field without errors when importing via XRay?


Answers:
author: Stefan Salzl
body: Hi [@Azucena](/t5/user/viewprofilepage/user-id/5594572)

could you please specify your use case in more details?

what do you mean by hidden? where would you like to map the field?

Best  
Stefan


Tags: cloud

jira-cloud

xray
I'm getting a warning for an automation with issues and I don't understand it
Asked by Max Boerma:

Hi!

For an automation we want to add a components with a scheduled task for all user stories that have an Epic as a parent. We want to copy the component from the parent to the story. ![afbeelding.png](/t5/image/serverpage/image-id/347750iD5C6392C75C58F73/image-size/large?v=v2&px=999 "afbeelding.png")

Now we're getting this warning and I don't know what it means. Do we need to change something?


Answers:
author: shib saha
body: Hi [@Max Boerma](/t5/user/viewprofilepage/user-id/5525288) , Welcome to the Atlassian Community! Change the trigger for the automation rule and use something like 'Field value change' trigger and use components after that use condition (which restrict the rule to only epic). Then use branch to copy component from parent(Epic) to story(Child).

Give it a try and let me know how it goes. Thanks


author: Jack Brickey
body: hi [@Max Boerma](/t5/user/viewprofilepage/user-id/5525288) , does your scheduled trigger component include a JQL? Your branch component would need to reference one more Epics.

comments: author: Jack Brickey
body: you might also consider using lookup issues to gather the epics to be assessed.


Tags: cloud

jira-cloud
Duplicated Done status
Asked by Antonio Carvetta:

Hi Community,

I somehow duplicated the Done status, and it happened by accident.

It appears only in the Status dropdown list; the workflow schema doesn't display the duplicated status.

Can someone advise how to fix it?

Screenshot in attached![Screenshot 2024-09-17 at 15.41.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/347758iF528C65B2A4213F8/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 at 15.41.58.png")


Answers:
author: pinky_reddy
body: Hi [@Antonio Carvetta](/t5/user/viewprofilepage/user-id/5193282)

Welcome to the Atlassian Community

I think status is one in the scheme but you might have added multiple transitions to the same status. Please check or can you share the screenshot so it will be easy to help you further.

comments: author: Antonio Carvetta
body: Is there a way to identify these 2 transitions? which screen would you like me to link?


author: pinky_reddy
body: You can check those in the workflow. Project setting\>summary\> workflow scheme\>workflow

try to open the text view of workflow to locate these trasitions


author: Antonio Carvetta
body: [@pinky_reddy](/t5/user/viewprofilepage/user-id/2679900) is this what you mean?

![Screenshot 2024-09-20 at 12.36.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/348370i15FFFB7799BB10F6/image-size/large?v=v2&px=999 "Screenshot 2024-09-20 at 12.36.34.png")


author: Antonio Carvetta
body: [@pinky_reddy](/t5/user/viewprofilepage/user-id/2679900) ok I was able to identify the double Done! what should I do now?


author: pinky_reddy
body: Hi [@Antonio Carvetta](/t5/user/viewprofilepage/user-id/5193282) In the image I see you have named the Transition from Done -\>Done as Done and Done-\>Accepted as also done. Try to rename that as Accepted or something that you prefer to avoid confusion.


author: Antonio Carvetta
body: It seems *[Accepted 2](https://ometria.atlassian.net/secure/admin/workflows/ViewWorkflowTransition.jspa?atl_token=58d0522feccc6de1d3f678738bca61d1abb09f0c_lin&workflowMode=draft&workflowName=3.1+ProdEng+Simplified+Workflow&workflowTransition=321)* has also been created. I need to figure out a way to delete this other status which doesn't appear on the workflow


author: pinky_reddy
body: May be this document can help you <https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows/>


author: pinky_reddy
body: It's a transition you need to update/Change.


author: Antonio Carvetta
body: thanks, [@pinky_reddy](/t5/user/viewprofilepage/user-id/2679900) - sorted!


author: shib saha
body: Hi [@Antonio Carvetta](/t5/user/viewprofilepage/user-id/5193282) , Welcome to the Atlassian Community! The status appears twice in the drop-down because you have added two transition between statuses, please edit the workflow and delete one transition, the 'Done' status will appear once only.

I hope the solution fits for this issue, please let me know in case of any query. Thanks

comments: author: Antonio Carvetta
body: Is there a way to identify these 2 transitions?


Tags: cloud

jira-cloud
How to include JIRA ticket status in email notification
Asked by Gelila Melesse:

I get email notification when tickets are edited, I'm @ mentioned, etc... The email does not currently include the ticket status. I would like to be able to see if the ticket is still in progress (all the statuses) or resolved. How can I include the status in the email notification?


Answers:
author: Shikha Verma
body: Hi [@Gelila Melesse](/t5/user/viewprofilepage/user-id/5594466), Welcome to the community!  

Please make sure the "Customer-visible status changed" setting is enabled (screenshot below)

<br />

![Screenshot at Sep 17 19-07-00.png](https://community.atlassian.com/t5/image/serverpage/image-id/347751i631965E4E161EE1B/image-size/large?v=v2&px=999 "Screenshot at Sep 17 19-07-00.png")


Tags: cloud

jira-cloud

jira-software
How to segregate admin duties
Asked by Vedat Ozdemirler:

I would like to have a setup to segregate admin duties between Jira application / server level and Jira configuration / project management tasks. Is this possible?


Answers:
author: Amol Dongare
body: Hi Vedat,   

Please review the [Jira global permission](https://confluence.atlassian.com/adminjiraserver/managing-global-permissions-938847142.html)  
and create jira-admin and jira system-admin groups and add it to the respective global permission.

<br />

Thanks,


author: Jim Knepley - ReleaseTEAM
body: Are you referring to the separation between [Project Administrators](https://support.atlassian.com/jira-work-management/docs/get-started-as-a-project-administrator/) and [Jira Administrators](https://confluence.atlassian.com/adminjiraserver/getting-started-as-an-administrator-938846809.html)?

Server-level administration is separate from either of those.


Tags: data-center

jira-data-center

jira-server

server
Custom Charts Time Spent does not always update - help?
Asked by Katelyn O_Brien:

I have a Custom Chart Widget on a dashboard taht records the time spent per user by day for the past 7 days.   
In some cases, worklogs don't record totals for some days for specific users. Instead, it shows "0", but still hyperlinks to the tickets that DO have a worklog that match that date. I'll link an example in the comments.

Has anyone ever run into this before, and do you have any advice on how to fix it?


Answers:
author: Katelyn O_Brien
body: ![Screenshot 2024-09-17 at 7.24.20?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347735iA32CBA37D084E013/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 at 7.24.20?AM.png")


Tags: cloud

jira-cloud
startofday(-1) ... how do i exclude weekends?
Asked by ????? ?????????:

when i use startofday(-1) -\> how do we exclude weekends?

i.e. when Monday to consider startofday (-1) the Friday?


Answers:
author: Henning Stoll
body: Hi [@????? ?????????](/t5/user/viewprofilepage/user-id/5481979) ,

a similiar thread for this already exists:

[Need filter for tickets not updated for last 3 day... (atlassian.com).](https://community.atlassian.com/t5/Jira-questions/Need-filter-for-tickets-not-updated-for-last-3-days-excluding/qaq-p/1437566)

Hope this helps

Best regards

Henning


Tags: cloud

jira-cloud
Jira Board Filter, Board is not showing even if tasks are not yet done
Asked by Jary Nubla:

We have 3 different projects which uses Kanban board. I created a project just to merge all projects in one board for easier viewing/project tracking. It is showing the tasks for 2 projects but not for the 3rd project. Any idea what's causing this? Thanks


Answers:
author: Nikola Perisic
body: Welcome [@Jary Nubla](/t5/user/viewprofilepage/user-id/5593090)

Have you included your third project in your query when you were creating the filter? Is this not only showing to you, or everyone else? Are your columns matched with your workflows for all of those three projects?

comments: author: Jary Nubla
body: Columns are matched. Third project is included. I even tried with just that one project and it didn't show anything :(

I'll confirm if this is showing to others or not and let you know. Thanks for the fast reply :)


author: Nikola Perisic
body: If you cannot see the third project, this could be to the board permissions where you were excluded as a viewer.


author: Jary Nubla
body: I have admin privilege to our Jira, can some boards still exclude me as viewer? Also, I can access that project and see the board of that project.

I also confirmed that the others were not able to see 3rd project on my merged board :(


Tags: cloud

jira-cloud

jira-software
Need help to set mail menu and custom announcement-banner in JIRA fixed
Asked by satyanarayana_singamsetti:

Hi All,  
I would like to know is there any way to keep both Main Menu and announcement banner fixed / sticked on top of the screen even when we scroll down in dashboards or boards or issues?

I have two styles, one to fix Main menu and other is to fix Announcement banner.

But when I try to add both, Main Menu is getting disappeared.

Announcement banner:

![Announcement_banner.PNG](/t5/image/serverpage/image-id/347699i6DBB3F3254CFFD34/image-size/large?v=v2&px=999 "Announcement_banner.PNG")

Main Menu:

![Main_Menu.PNG](/t5/image/serverpage/image-id/347700iBDC44A1AB02F4909/image-size/large?v=v2&px=999 "Main_Menu.PNG")

Can some one help me how to add both and make Main menu and announcement banner fixed on top of the application always.

Regards,

Satya


Answers:
author: Sergey Troshin
body: Hi,

I think it is not a good idea to change the behavior of system elements. It can cause a lot of problems and bugs in the future, so use it with caution!

However, I found out that this code fixes both elements. Try it out, but in a test instance first!

```
#header {
position: fixed;
top: 0;
width: 100%;
z-index: 1000;
}
```

Hope it will help you!

comments: author: satyanarayana_singamsetti
body: HI,

Thanks for the suggestion.

I tried code and seems like its not working.


author: Sergey Troshin
body: Hi,

Sorry, I didn't immediately understand what you wanted

Try pasting this code into your banner

```
EXAMPLE BANNER TEXT

<style>
#header {
position: fixed;
top: 0;
width: 100%;
z-index: 3000;
}

#announcement-banner {
position: fixed;
top: 0;
width: 100%;
z-index: 1000;
}
</style>
<script>
function adjustOffsets() {
const header = document.getElementById('header');
const banner = document.getElementById('announcement-banner');
const content = document.getElementById('content');

const headerHeight = header.offsetHeight;
const bannerHeight = banner.offsetHeight;

banner.style.top = `${headerHeight}px`;
content.style.marginTop = `${headerHeight + bannerHeight}px`;
}

window.addEventListener('load', adjustOffsets);

window.addEventListener('resize', adjustOffsets);
</script>
```

This is more complex code. There is i wrote some code that adjust offsets of header and banner elements.


author: satyanarayana_singamsetti
body: Hi,

It worked.

Thank you

Regards,

Satya


author: Sergey Troshin
body: That's great! Have a nice day!


Tags: jira-server

server
Como criar um FORMUL?RIO no Jira?
Asked by F?bio Justino:

Preciso criar um espa?o dentro do Jira, onde meu cliente vai disponibilizar dados e informa??es que eu vou solicitar a ele. Como por exemplo: link de not?cias, arquivos em ?udio, arquivos em jpeg, etc.

Preciso saber se ? poss?vel criar um FORM no Jira, onde ele disponibilizaria esses materiais.


Answers:
author: Vronik
body: Hi

Look at this addon, maybe can help you

[https://marketplace.atlassian.com/apps/1210820/dynamic-forms-for-jira?hosting=cloud\&tab=overview\&utm_term=jira%20work%20management%20forms\&utm_campaign=%5BSRCH%20%5D%20Extension%20for%20Jira%20-%20Problems%2001%2F2024\&utm_source=adwords\&utm_medium=ppc\&hsa_acc=2204732923\&hsa_cam=20972739103\&hsa_grp=159725257402\&hsa_ad=688823089852\&hsa_src=g\&hsa_tgt=kwd-1432210319172\&hsa_kw=jira%20work%20management%20forms\&hsa_mt=p\&hsa_net=adwords\&hsa_ver=3\&gad_source=1\&gclid=Cj0KCQjw9Km3BhDjARIsAGUb4nyth17X-NOjLI...](https://marketplace.atlassian.com/apps/1210820/dynamic-forms-for-jira?hosting=cloud&tab=overview&utm_term=jira%20work%20management%20forms&utm_campaign=%5BSRCH%20%5D%20Extension%20for%20Jira%20-%20Problems%2001%2F2024&utm_source=adwords&utm_medium=ppc&hsa_acc=2204732923&hsa_cam=20972739103&hsa_grp=159725257402&hsa_ad=688823089852&hsa_src=g&hsa_tgt=kwd-1432210319172&hsa_kw=jira%20work%20management%20forms&hsa_mt=p&hsa_net=adwords&hsa_ver=3&gad_source=1&gclid=Cj0KCQjw9Km3BhDjARIsAGUb4nyth17X-NOjLIspTo6Z7QMER8mNgyXxxyrPloIePMtSV2YW1C39H7kaAiX2EALw_wcB)

Regards


Tags: cloud

jira-cloud
No receiving Email notifications even after all settings
Asked by jigar bhatt:

I have not received an email from JIRA and Confluence since 4th Sep 2024.  

We have checked on our server, downloaded the trace log report, and confirmed no notification mail from Jira was received on [jigar@iservegroup.com](mailto:jigar@iservegroup.com)  

Other members of our teams are getting an email regularly same as before but only I am facing such issues without changing anything.  

Please help us with the same.


Answers:
author: Hector Menchaca
body: Hello [@jigar bhatt](/t5/user/viewprofilepage/user-id/5594241) ,

Welcome to Atlassian Community!

Can you please raise a ticket via <https://support.atlassian.com/contact/> ?

We will be able to help you there!

Best Regards,

Thanks!

comments: author: jigar bhatt
body: Yes, I created it 3 days ago but still, I did not get any reply.

Please suggest any other solution if you have one.


author: Henning Stoll
body: Hello [@jigar bhatt](/t5/user/viewprofilepage/user-id/5594241) besides the normal jira notifications in projects

where you set which groups or suers are notified on certain actions there are personal notification settings aswell you access these by press on your account icon in the top right corner and then choosing notifications Make sure that send me emails for issue activity is turned on and notifications for all issues has the options for in prodct and for email turned on aswell otherwise youre only receiving them in jira and not per mail.

Let me know if this helped

Best regards

Henning

comments: author: jigar bhatt
body: The settings you mentioned above are there already, but I still haven't received an email notification. I only received it in JIRA.


Tags: cloud

confluence

jira-cloud