youngmon/atlassian-qna huggingface dataset:
Integration of Jira users into Confluence
Asked by Raphael Costa:

Good morning guys,

Can you help me configure my confluence to have Jira's user base?

I've already followed a few steps but without success.

1 - On my Jira Server, I went to Systems - Whitelist - and released my Confluence url

2 - Then on Jira Server, I went to User Management - Jira User Server and created the application with username and password

3 - In my Confluence, I went to General Settings - User Security - User Directories

4 - Added the Atlassian Jira directory and configured as print 1

5 - However the error occurs: "com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to Jira home"

Can anyone help please?

Thanks!![Error.PNG](/t5/image/serverpage/image-id/157877i8B86EB3B6B21AA5E/image-size/large?v=v2&px=999 "Error.PNG")![Print 1.PNG](/t5/image/serverpage/image-id/157878iD129B168F160FFE5/image-size/large?v=v2&px=999 "Print 1.PNG")


Answers:
author: Robert Wen_ReleaseTEAM_
body: Do you have the screenshot of the Jira page to set up the Confluence user and password (and IP)?

comments: author: Raphael Costa
body: Yes!![As.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/157928i60AC2578DE734094/image-size/large?v=v2&px=999 "As.PNG")


author: Robert Wen_ReleaseTEAM_
body: Are you sure the IP addresses are correct for your Confluence server? Other possible reasons are in the following KB article:

<https://confluence.atlassian.com/confkb/unable-to-connect-to-jira-for-authentication-forbidden-403-728139630.html>


author: Raphael Costa
body: Yes, I even put the ip directly on my Confluence machine.

Is something wrong?

I've already followed this document but I haven't got resolution yet.


author: Robert Wen_ReleaseTEAM_
body: I'd ask you to double-check the IP addresses you put on that Jira page.

I see:

a CIDR range of public IP addresses with roughly 65536 possible addresses

b. single IP address

c. CIDR range with 64 possible addresses (this is not on the same subnet as b)


author: Raphael Costa
body: And what is the correct way?

Because Jira and Confluence are different machines and I've only put the Confluence IP and it wasn't.


Tags: confluence-server

jira

server
Upgrade failed from Confluence 7.2.1 to 7.13
Asked by Marcelo Mensa:

Upgrade looks like it was successful yet getting the following when it tries to start  
Upgrade failed. Please consult the system logs for details. You will need to fix these problems, restore your database and confluence home directory to the pre upgrade state. Then retry the upgrade. Upgrade error message: Upgrade task com.atlassian.confluence.upgrade.upgradetask.DenormalisedSpacePermissionsUpgradeTask@3c530ab5 failed during the SCHEMA_UPGRADE phase due to: StatementCallback; bad SQL grammar \[DROP TRIGGER IF EXISTS denormalised_space_permission_trigger\]; nested exception is com.microsoft.sqlserver.jdbc.SQLServerException: Incorrect syntax near the keyword 'IF'.


Answers:
author: Charlie Misonne
body: There is a bug report about this issue: [CONFSERVER-61145](https://jira.atlassian.com/browse/CONFSERVER-61145)

Are you using Microsoft SQL server?  
And is your database version compatible with Conflunece 7.13? You can check that on <https://confluence.atlassian.com/doc/supported-platforms-207488198.html>  
Only 2016 and 2017 are supported.

If you are not on a supported database version you won't be able to perform a successful upgrade I'm afraid.

comments: author: Marcelo Mensa
body: Yes, to SQL server. Sadly on an older version and the next version we have is SQL 2019. I'll have to see if I can find a 2016 SQL server.

thanks.


author: Charlie Misonne
body: Ok good luck!

For your information: the feature request vor SQL Server 2019 is still open: <https://jira.atlassian.com/browse/CONFSERVER-59751>


author: Marcelo Mensa
body: [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263) so after my massive failure back in August left me in mid upgrade I was finally able to revisit this. To which I resolved and am running on SQL 2019 in an FCI cluster.  

First off restored the database as is as I couldn't find any prior backups. Then had to deal with firewalls because nothing ever comes easy. I then found where people had mentioned the config.xml to where I can update the connection string.

That all done the upgrade looked like it completed itself and I was able to log in. Which initially it all looked off app wise. I then went ahead and upgrade to 7.15.0. This fixed the rest of the issues as it upgrades several components.


author: Marcelo Mensa
body: [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263) oh I did have to fight with the confluence.cfg.xml to get it to use the correct port when calling a named instance. I tried a couple of things but Confluence connected when I did the following  
jdbc:sqlserver://server:portnumber  

I tried instance name and it kept defaulting to port 1433. SQL browser is on.

thank you again.


Tags: confluence-server

server
How can I show a "Last Updated" date on sections / excerpts?
Asked by Mike Georges:

Hello,

I am trying to have more detailed "Last Updated" info on our pages. Ideally, I would like to be able to display, for a page, multiple "Last Updated" values for each section of the page.

I know I could most likely separate each section into child pages and include them into the parent page with macros, but I'm looking for something that would not require splitting pages, we already have a lot and it'd make search and navigation more messy.

Basically, a section could either be delimited by headings (a la Table of Contents), or excerpts, and I would be able to setup a macro somewhere on the page that gives information about the last edit date for this section instead of the whole page only.

Of course if anyone know of a way that uses something else for sections, I'm also interested.

Thanks for reading and have a nice day

Mike


Answers:
author: Nic Brough -Adaptavist-
body: Confluence doesn't have any functions that would do that. You would need to write code that could work out where you are delimiting your sections, then go into the history to look at the last time each section was changed to be displayed (that could be quite hard to write as well, it would have to be able to deal with sections being added or removed as well as just the content changing)

I'm not aware of any app that can do this, server or cloud!

comments: author: Mike Georges
body: Thanks for the input!

That does seem quite challenging indeed .-. Do you reckon HTML Macros / User Macros would be the best way to attempt this? Or would something else be better?

I'm completely new to those so I might be wrong, but while I feel like I could potentially get to a point where I could collect the text and headers to make out sections, it feels like there'd be no way with a macro to get info on their previous states. Does that sound about right?

Another way I thought about, would be to make calls to the API, save a copy of each page, and locally make a script that compares the previous copy of a page to the new one. That result would be then accessed with an HTML macro within the page. Would that make more sense?


author: Nic Brough -Adaptavist-
body: I think it would need to be a fully-fledged app, I'm not sure you could do everything in a macro. Calls to the API from an external service would also be quite a lot of coding, although, yes, you would be able to construct a small macro that fetches data from the remote storage.

However, I think your initial suggestion of splitting pages is by far the best (and easiest) option here.


author: Mike Georges
body: Definitely would be the easiest one, we already have issues with people struggling to find stuff with our huge amount of pages though, so I don't want to split pages and make this even worse haha.

Luckily I have a lot of "not a lot" to do these days, so I'll take some time to investigate the API / remote storage solution. Thanks for your comments!

Hope you have a nice day and weekend.


Tags: cloud

confluence-cloud
need instructions on patch upgrade 6.13.23
Asked by Steve Kokkinis:

I require instructions on installing the 6.13.23 patch onto a linux server.


Answers:
author: Nic Brough -Adaptavist-
body: Start at <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html> - the version you are going to is an upgrade, not a patch.

comments: author: Steve Kokkinis
body: Thank you. Are there Atlassian engineers that can assist with the upgrade?


author: Nic Brough -Adaptavist-
body: No, Atlassian don't do that type of support, you would need to engage with a partner. Atlassian support on an upgrade is limited to help when something goes wrong (probably in your test run) and you can't fix it yourself.


author: Steve Kokkinis
body: Thank you Nic, I will endeavour to get onto our vendors and partners. Before we close this ticket,

I just ran a health check (attached) can you please confirm that licensing is ok and we are covered to upgrade the end of life product?

![JiraCon.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/158039iFAA3648633817AFF/image-size/large?v=v2&px=999 "JiraCon.PNG")


author: Nic Brough -Adaptavist-
body: That won't affect the upgrade.

But it does make a good point - 6.13 is end-of-life in 2 days, you should be looking to upgrade to a supportable version, probably one of the more recent LTS versions.


author: Steve Kokkinis
body: Thank you Nic, appreciate it. IT looks like 6.13.23 is the upgrade version we need for our server version? please forgive by questions, not familiar with the the product, not sure what the latest version we are eligible for without having to migrate to confluence cloud?

I proposed migrating but the Parliamentary Counsel decided against it for now.


author: Nic Brough -Adaptavist-
body: I would look to <https://confluence.atlassian.com/enterprise/long-term-support-releases-948227420.html> for the next long term support releases.

There is no "migration" needed for those though, it is still an "upgrade"

6.13.23 is the latest (and last) release for 6.13. It won't be supported from the day after tomorrow though, so I strongly recommend looking at the upgrade to a supported release.


author: Steve Kokkinis
body: Thank you, I will see if our Vendor AC3, is an Atlassian partner.

regards


Tags: confluence-server

server
Fetching multiple content details in a request
Asked by ?mer - OBSS:

Hi everybody,

We are trying to access content details which is contains content history and versions, with Confluence REST API. We can do this for a page without any problems, but we need to navigate through all the content on space. In this case, it is very expensive to make a separate request for each content. We are looking for a way that details more than one page at the same time with a request. We couldn't find a way to do this in the REST documentation.

We can do this on Jira side with [JQL Search](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-get) rest resource to access multiple issues history with same request. Jira can give the history of up to 100 issues via single REST call when you expand the changelog.

We need to similar method on the Confluence side.

I would be very happy if there are any methods you can recommend.

Thanks!


Answers:
author: Kishan Sharma
body: Hi [@?mer - OBSS](/t5/user/viewprofilepage/user-id/3678185)

Using below REST API you can get all the pages in your space and loop over them to perform other operations.

https://\<base-URL\>/wiki/rest/api/space/{SPACE_KEY}/content?start=0\&limit=9999\&type=page

Or else you can also search via CQL refer below link -

<https://developer.atlassian.com/cloud/confluence/rest/api-group-content/#api-wiki-rest-api-content-search-get>


Tags: cloud

confluence-cloud

rest
Is there a way to embed Jira fields in to Confluence pages?
Asked by Devin Griffin:

I would like to embed the "Description" field of a Story type issue into a Confluence page so that Jira will not have to be open to read the information. Currently I can add a link to the Jira story which goes to Jira when the link is selected.


Answers:
author: Kishan Sharma
body: Hi [@Devin Griffin](/t5/user/viewprofilepage/user-id/3634586)

You can use [Jira Issues Macro](https://confluence.atlassian.com/doc/jira-issues-macro-139380.html) on your confluence page to display information from JIRA. You will need to choose "Description" in the columns to display option in the macro.

comments: author: Eirik Marquez
body: Hey Kishan, will this just add the column to an existing Jira table? I was attempting to do the same thing, however, using a normal confluence table. In one of the columns, I just wanted to pull certain fields, such as the Title and Description. Do you know if this would be possible?


author: Kishan Sharma
body: Hi [@Eirik Marquez](/t5/user/viewprofilepage/user-id/5259172)   
Welcome to the Atlassian Community!  
Yes that is very much possible. You can use Jira Issue Macro within a column of your Confluence Table. See example below -

![2023-07-04 13_04_50-2021-11-23.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/266492i84273D76BAC02DF5/image-dimensions/458x206?v=v2 "2023-07-04 13_04_50-2021-11-23.jpg")


author: mark.liebold
body: Hi [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)

is there also a way to display the information fields from a single JIRA issue? I want the "fix version" and "status" fields of a single JIRA issue shown on a confluence page. As soon as I have configured the query so it only picks the single issue I am looking for, the table view with the different fields is not available anymore but it shows the issue as it would be embedded (inline view) on the confluence page.

Thank you,

Mark


Tags: atl-gruland

cloud

confluence-cloud
lists / overviews of articles
Asked by Michael Borge Hansen:

How do I create overviews of articles?:

- Follow up on articles I have shared?

- Who has read the articles I have shared?

- Who has answered the articles I have shared?

- Who has updated the articles I have shared?

How do I create overview of article ownerships/who has published articles?


Answers:
author: Jessica
body: Hello Michael,

Welcome to the Atlassian Community!  

By articles, do you mean pages in Confluence or it would be on other products as well?  

On Confluence Cloud, currently, we don't have a way to track the sharing of pages or a history of pages shared with other users.  
The same goes for tracking who has read or shared the same page with other users.  

We have a feature request suggesting it be implemented on future releases, but we are still gathering the interest of our users in the report below:

* [Track sharing page history](https://jira.atlassian.com/browse/CONFCLOUD-22396)

There are some features like seeing who is seeing the pages on your site through the [Analytics feature,](https://support.atlassian.com/confluence-cloud/docs/view-analytics-to-see-how-content-is-performing/) however, this one is only available on the premium plan.

Please let us know if there are any clarifications we can provide you with, Michael!  

Kindest Regards,  
Jessica


Tags: cloud

confluence-cloud
Unable to insert Notes macro in table and lists in New Editor.
Asked by Kalpana Malladi:

The new editor of Confluence is severely limiting our control over the macros. Our team is facing the following issues:

1. Unable to insert Notes macro in tables and lists.

2. Unable to insert Excerpt macro in tables. In fact, we are unable to insert any macro in a table.

3. Unable to resize images when you left align them.

Given the extensive usage of these macros by our team, we would want to have more control over the editor, instead of the other way round.

If you have any workaround for these issues at the moment, please do share with us.


Answers:
author: Jessica
body: Hello Kalpana,

Hope you are doing well!  

In the past, indeed it was not possible to add info, note, and other panels inside tables in the new editor, as well as the expand macro.  

However, doing a quick test here on a new editor page, I have confirmed it is currently working as expected and it is possible to add panel macros as well expand macro inside tables:  

![table_note_neweditor.png](https://community.atlassian.com/t5/image/serverpage/image-id/158199iD6C6AE1C728043B5/image-dimensions/409x231?v=v2 "table_note_neweditor.png")  
However, nesting those macros on another inside a table is not possible currently, as mentioned in this feature request - [Nest Expand or other Bodied Macros in another Macro](https://jira.atlassian.com/browse/CONFCLOUD-68323)

I have added this post as a reference to our team, but please feel free to add any feedback and comments on our feature request page as well!  

About the resizing issues when aligning the image, it is possible that is related to the bug below:  

* [Resizing an image and then change its alignment to Left or Right changes the size we set](https://jira.atlassian.com/browse/CONFCLOUD-68532)

However, if it is a bit different, please let us know! I have tried a few times and it works changing the size here though, but if you are still seeing any issues, feel free to share the steps with us! We'll happy to investigate that.  

Kindest Regards,  
Jessica


Tags: cloud

confluence-cloud
not update
Asked by Eunju Lee:

When I select a category, I get an error message.  
The following message has been issued since yesterday.

Article's categories not updated  
We weren't able to update the article's categories. Try again in a minute.


Answers:
author: Kishan Sharma
body: Hi [@Eunju Lee](/t5/user/viewprofilepage/user-id/4273534) Please refer [this link](https://community.atlassian.com/t5/Jira-Service-Management/Is-there-an-article-limit-to-categories/qaq-p/1290458) for answer to your question.

comments: author: Eunju Lee
body: I'm really thankful to you.


author: Kishan Sharma
body: You are welcome. Please accept the answer if your query is resolved, it will help other community members to find answers to similar question.


Tags: cloud

confluence-cloud
error on importing a space
Asked by Bruce Guy:

Hello, I"m getting the following error when trying to import. How do I correct?

I had space with the same name, that I deleted just before the import but that should have cleaned up the data I thought.

Import failed. Check your server logs for more information. com.atlassian.confluence.importexport.ImportExportException: Unable to complete import because the data does not match the constraints in the Confluence schema. Cause: MySQLIntegrityConstraintViolationException: Duplicate entry 'RMAKP-atlassian.confluence.css.resource.counter' for key 'bandana_unique_key'


Answers:
author: Kishan Sharma
body: Hi [@Bruce Guy](/t5/user/viewprofilepage/user-id/4340296) Please follow instructions at [this KB article](https://confluence.atlassian.com/confkb/confluence-space-import-fails-due-to-duplicate-key-value-violates-unique-constraint-error-774046122.html).


Tags: confluence-server

server
Any way to turn off the escaping of special characters when creating a card by email?
Asked by Ramanuj Basu:

I see that---apparently effective on September 6th---special characters such as the asterisk are now escaped via "\\" so they appear as-is when a card is created via email.

For years now, I've been using a combination of an online form and Trello's email-to-card capability to automatically create a Trello card on our content board for each story idea submitted by a member of our team. As part of that, I've specifically titled the form fields things like "\*\*Submitted By\*\*" so that "Submitted By" appears in bold in the description of the card. It really helps when scanning the card for information.

Now, however, I see that that line is appearing as "\*\*Submitted By\*\*" instead of as "**Submitted By**" as before.

Does anyone know if there's a way to turn off this escaping of special characters when cards are created via email?

TIA


Answers:
author: Devon Henderson
body: Hi, Ramanuj!

That's odd! I almost had a heart attack when reading this as I also have forms set up to use Markdown, but when I tested it just now, mine is functioning as expected (Markdown works and is applied in cards created via email).

I would definitely contact Trello support through the Help section on your account to see if they can help pinpoint what's going on. I'm hoping, for your sake and my own, that this is just a fluke that can be fixed on your end and not an actual change coming down the pipe :)

Hope this helps!

comments: author: Ramanuj Basu
body: Thanks for the data point. I guess I'm relieved to know it's not happening for everyone, but dismayed to find out that I'm so "special."

Hm. We all use the free plan; I wonder if that (suddenly) makes a difference.


Tags: email
Trello Search Slow to Recognize New Cards
Asked by L. Dee Miller:

Hello,

**Summary**. Search window takes hours/days to recognize new cards created by API.

**Details.**I'm using the Trello API to add new cards to my Trello Board.

The API ++works great++. The cards appear right away with the checklists and attachments.

However, the Search window in the upper-left corner takes a long time to recognize that the new cards exist (hours to days).

Until that happens, I can*search for the card name and the Search window finds nothing* =(

(I'm not using any modifiers, just card name).

**Note**. This started happening only late last week. Until then, the Search worked found the new cards in 1-2 minutes.

Any thoughts on how to fix?

Regards,

LD


Answers:
author: Heather Auxier
body: I found this is happening as well. Need this fixed ASAP so we can work!


author: Shilpa N
body: I have been facing this too.There are already a few questions about this on <https://community.atlassian.com/t5/Trello-questions/qa-p/trello-questions>

A temp fix would be to get all the cards via [https://api.trello.com/1/boards/$board_id/cards?fields=id,name\&](https://api.trello.com/1/boards/$board_id/cards?fields=id,name&) and then filter.


Tags: api

card

performance

search
Butler Power Up - Calendar Command not Running?
Asked by BlueRose Gardener:

While some calendar commands seem to be running, the one that is supposed to run every day, archiving cards in my Done list, is not. Any thoughts why this might be? It definitely hasn't exceeded the quota, and like I said *some* commands are working, so it's not an issue with Butler in general.


Answers:
author: Devon Henderson
body: Hello BlueRose!

Have you tried forcing the command to run manually? Does it work if you do?

Is it possible to include a screenshot of what your command looks like, just to be safe?

I would also try creating another command that's exactly the same and see if that one works. I had one command once that, for whatever reason, fired really inconsistently. I duplicated it manually (instead of copying the command, I created it again from scratch) and it's chugged along happy as a clam ever since.

Hope this helps!

comments: author: BlueRose Gardener
body: Yes, it does run if I try to do it manually, it's just not running on its own.

I'll try recreating it, that's not a bad idea.


Tags: butler

power-up
Trello search not working randomly since two days - in particular for cards created now
Asked by Shilpa N:

Trello search not working if you create a card now.This is happening randomly since two days.


Answers:
author: Shilpa N
body: It is fine now.

What was required from the support team was responding in the forums. More importantly <https://trello.status.atlassian.com/> does not show any issues though this was present for a few days.

Users who use API extensively like myself were impacted quite a bit so a faster resolution is required.


author: ManuR
body: Hi Shilpa,

There was a recent bug that was affecting the search feature and preventing new cards from showing up in the search results.

A fix was released in the last few days for this issue so you should be good to go now.

Could you let me know if you're still unable to see new cards displayed in the search results at the moment?