youngmon/atlassian-qna huggingface dataset:
Eazybi Report
Asked by shaibaz Qureshi:

I am trying to create report using Eazybi for below columns I want original estimate and hours spent(logged hours in a ticket)for June on a cumulative basis for each project.

but I have given condition as if the data is added in the original estimate or hours logged in a ticket in the month of June that June.

2nd scenario if the original estimate is updated in the month of June but we have worked on the ticket in July and logged hours for the same, here if I select June eazybi only shows data in original estimate and if select July it shows hours spent.

How I can take out both the data in 2nd scenario?

![Screenshot 2024-07-11 at 2.42.23 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334915i2BBA358F1B19A955/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 at 2.42.23 PM.png")


Answers:
author: Janis Plume _eazyBI_
body: Hi,

Different measures in the eazyBI data model work differently with the Time dimension.

Original estimated hours are shown in the period by the issue creation date, hours spent are shown by the period for which the timesheet is logged.

Custom formulas allow for redefining the standard measures and show the data in different periods.

The following custom formula shows the original estimate for all issues in the period where the issue had hours spent:

```


Sum(
Filter(Descendants([Issue].CurrentMember,[Issue].[Issue]),
[Measures].[Hours spent]>0
),
([Measures].[Original estimated hours],
[Time].CurrentHierarchy.DefaultMember)
)
```

Note that this measure will count original estimate of an issue for all periods when it has a worklog.

Please contact support if you need further guidance on your report.

Kindly,

Janis, eazyBI


Tags: data-center

eazybi
Hi, is there a way to hide the "Done" epics in the epic panel?
Asked by Aaron soggi:

To make the panel cleaner, is there a way to hide the "Done" epics in the panel? see screenshot below:

![Screenshot 2024-09-02 150448.png](https://community.atlassian.com/t5/image/serverpage/image-id/345124iC331428D008D0BBC/image-dimensions/191x390?v=v2 "Screenshot 2024-09-02 150448.png")

thanks


Answers:
author: Walter Buggenhout
body: Hi [@Aaron soggi](/t5/user/viewprofilepage/user-id/5582281) and welcome to the Community!

I hope you have already managed to solve your issue; if you haven't: epic status, as [@Patrice Champet](/t5/user/viewprofilepage/user-id/3776526) and [@Dick](/t5/user/viewprofilepage/user-id/4586768) refer to used to be the way to remove epics from the epic panel.

However, this has changed. Epics remain on the panel based on their workflow status now. So all you need to do to make them disappear from the panel, is update them to a done status.

Hope this helps!

comments: author: Dick
body: Always nice to get to know a new feature. Thanks Walter!


author: Patrice Champet
body: Hi [@Aaron soggi](/t5/user/viewprofilepage/user-id/5582281)

Jira is making a difference betwen Epic Status and Epic Issue Status.  

You can hide the finished Epic from the backlog using Epic Status field and setting the value to Done.  

If you want to link both values, you will find more information on <https://confluence.atlassian.com/jirakb/linking-epic-status-to-the-epic-issue-status-881516333.html>.

This is for the "main idea", you can do this with ease using Automation now!


author: Dick
body: Hi Aaron,

I'm not familiar with the interface you're showing, but how about doing a release to clear the stuff that you've been doing from you board?


Tags: cloud

jira-cloud
Downgrade the trello plan from premium to free
Asked by ?sa Lundbom:

How do I quit the trial period and go back to free? (Trello)


Answers:
author: Samuel Gatica
body: Duplicate from

<https://community.atlassian.com/t5/Jira-questions/Downgrade-the-trello-plan-from-premium-to-free/qaq-p/2800934>


Tags: jira-unknown-hosting-type

trello

unknown-hosting-type
Downgrade the trello plan from premium to free
Asked by ?sa Lundbom:

How do I quit the trial period and go back to free? (Trello)


Answers:
author: Samuel Gatica
body: Hi [@?sa Lundbom](/t5/user/viewprofilepage/user-id/5582215)   
Welcome to the community!

Please check this article:[Change or cancel your Trello plan](https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/)

Hope this helps!

Best regards

Sam

comments: author: ?sa Lundbom
body: Thank you, but the link doesn't work.


author: Samuel Gatica
body: Link updated!


author: ?sa Lundbom
body: Please, I would like to have a link to the article that works! :)


author: Alex Koxaras _Relational_
body: [@?sa Lundbom](/t5/user/viewprofilepage/user-id/5582215) the link that Samuel provided works just fine. Which is this <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

Perhaps there is something that prohibits you from loading the page :/


author: ?sa Lundbom
body: Thanks! :)


Tags: cloud

jira-cloud
I am using Jira I need to change my Email id is it possible to change it
Asked by Gaurav Gupta:

I am using Jira; I need to change my Email id is it possible to change it? On changing the Email ID, the data will be as it or it will get vanish, I want to know it. Can you please help me with this Querry.

Thank you!


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Gaurav Gupta](/t5/user/viewprofilepage/user-id/5582219) and welcome to the community,

Changing your email depends on a few factors, if your account is managed by your company, or not managed by your company. After that it depends on if your account is already associated with another atlassian account.

Usually to change your email you would go to <https://id.atlassian.com/manage-profile/email>. If your email is unmanaged, then you could change it like shown in the picture below:

![change email address.png](https://community.atlassian.com/t5/image/serverpage/image-id/345121i39EB03F44B384706/image-dimensions/442x334?v=v2 "change email address.png")

If your account is managed, then you should ask your IT to change it, but ONLY to a domain that is already verified in your instance. If you change it to an unverified domain, and you have already set up Atlassian Guard and user provisioning, then this will result in creating a new user, thus losing your old info (in the sense that the history will belong to the user with the old email address).


author: Samuel Gatica
body: Hi [@Gaurav Gupta](/t5/user/viewprofilepage/user-id/5582219)

Welcome to the community!

Please check this article: [Change Atlassian account email addresses](https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html)

Hope this helps!

Best regards

Sam


Tags: cloud

jira-cloud
How to read field value from dynamic field name into a SmartValue in Jira automation
Asked by MARCO EBERHARD:

I have a dynamic Field name in a Smart Value {{VarField}}

It is no problem to set a value using "Edit issue fields" Advanced like this:

{

"fields": {  
{{VarField}}: {{VarValue}}  
}  
}

Until now, I struggled with doing the opposite: Reading the field value from {{VarField}} into a SmartValue {{VarValue}}.

How can I do this?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@MARCO EBERHARD](/t5/user/viewprofilepage/user-id/5440288)

What do you mean by "dynamic field"? Is it a custom field which you have created inside Jira? If yes then you could get it using the smart values [https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#issue\[.custom%20field\]:\~:text=the%20issue%27s%20reporter.-,%7B%7Bissue.%5BCustom%20Field%5D%7D%7D,-Similar%20to%C2%A0](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#issue[.custom%20field]:~:text=the%20issue%27s%20reporter.-,%7B%7Bissue.%5BCustom%20Field%5D%7D%7D,-Similar%20to%C2%A0)

If not, kindly explain further.

comments: author: MARCO EBERHARD
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

I have several custom fields following a standardized field name scheme.

In the automation, the field name I want to read out is calculated. So {{VarField}} might have one of the following values:  
- Field_01  
- Field_02  
- Field_03  
- ...

{{issuel.Field_01}} is working but {{issue.{{VarField}}}} does not work.

if needed, I could also work with customfield_xxxxxx instead of Field_yy

Thanks, Marco


author: Alex Koxaras _Relational_
body: How do you calculate the VarField? Using smart values inside the "create variable" component?


author: MARCO EBERHARD
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

I have created a lookup table containing around 20 entries with a key and the FieldName as value.

Key Value  
Key_01 Field_1  
Key_02 Field_2  
...

Then I Branch for each {{Table.entries.key}} --\> into {{ActualKey}}

Then I get the field Name (Crate Variable) {{Table.get(ActualKey)}} --\> into {{VarField}}

*Now, I want to read the value of the field that's name is in {{VarField}} into {{VarActualValue}} --\> here I struggle.*

Then I want to do some calculation wit {{VarActualValue}} into {{VarValue}}

Then I Edit issue Field "Advanced"

{

"fields": {  
{{VarField}}: {{VarValue}}  
}  
}

To write back the new value is working perfectly.

Thanks.


Tags: cloud

jira-cloud
Automation to create release every Friday w/ all items in Done status (read a lot, can't figure out)
Asked by Jane:

Hi

I'm using the Jira free version. I used to use Jira at my last job and am trying to recreate some automations I used but am failing.   

I've looked at so many posts here and even asked ChatGPT using a Jira GPT.   

I have a company-managed Software Project that uses scrum method. Every Friday, I want all the items in the Done status to be released into a version with the name that is the date of the release.  

I am not actually creating sprints, I'm just using a simple workflow that ends with Done.   

I have tried all sorts of variations.   

The release will be created, and in some instances, the audit log will show an associated issue, but it's not actually in the release.   

This is the current set up I have based on everything I've read and the GPT.   

I've included the Audit Log and Release for the most recent manual run of this automation. I made a test issue and put it Done.   

<br />

![jira1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345110i14CD2B942E25A547/image-dimensions/271x373?v=v2 "jira1.jpg")![jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345108i4FD0FBC3E2FACD47/image-dimensions/229x456?v=v2 "jira.jpg")![jira2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345111i488D16B6A09D3AD1/image-dimensions/272x229?v=v2 "jira2.jpg")![jira3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345109iFFA496A0CA4044E1/image-dimensions/260x365?v=v2 "jira3.jpg")![jira4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345112i467DDB255CAAF368/image-dimensions/285x231?v=v2 "jira4.jpg")![jira 5.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345113iA6D70FADEFB08F3E/image-dimensions/260x310?v=v2 "jira 5.jpg")  

![auditlog.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345114i0A0D732275126FEC/image-size/large?v=v2&px=999 "auditlog.jpg")![release.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345115iFE2D526B3C1E3805/image-size/large?v=v2&px=999 "release.jpg")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Jane](/t5/user/viewprofilepage/user-id/5582213) and welcome to the community,

The problem imo is that the {{createdVersion.name}} returns null, thus not releasing the version. If you are using the {{now.format("yyyy-MM-dd")}} to create the new version, then on the edit issue, use again the same smart value, meaning {{now.format("yyyy-MM-dd")}}. And again on the release version use the same name. Doing that you'll get the following results:

![release version.png](https://community.atlassian.com/t5/image/serverpage/image-id/345117iC9BBBEFDC8188C87/image-size/large?v=v2&px=999 "release version.png")

![released.png](https://community.atlassian.com/t5/image/serverpage/image-id/345118i2624676534D9C1F2/image-size/large?v=v2&px=999 "released.png")

Let me know if that helps.


Tags: automation

cloud

jira-cloud
I want to modify the resume?s field, always omitting the initial characters.
Asked by Derick:

Whenever I clone an epic in Jira, it copies the epic itself, all the stories, and all the subtasks with the name "clone-name of the task I cloned". I want to create an automation that checks all fields containing the word "clone" and removes that name.![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345102iCDC050B5DA01547E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Derick
body: Guys, I managed to solve it by cleaning the first 7 characters and I did it this way.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345333i73B88034986D3282/image-size/large?v=v2&px=999 "image.png")![imagem_2024-09-03_140725212.png](https://community.atlassian.com/t5/image/serverpage/image-id/345334iFB0F187591C97E0A/image-size/large?v=v2&px=999 "imagem_2024-09-03_140725212.png")


author: Dick
body: You can process the name of issues into a variable, then use that variable to set the name in the proper form (without the "clone of")

[More on string manipulation by Atlassian](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/)

[More on variables by Atlassian](https://community.atlassian.com/t5/Jira-questions/Usage-of-variables-in-smart-values/qaq-p/2505192)

I hope this will help you

Dick

comments: author: Dick
body: Thank you for accepting my answer, it helps others find their way to solving similar problems.   

From your solution I see that you're on the newest version of Jira. At our datacenter Jira, we can't have for-children / for-children of children constructions nested.

Happy Automations!

Dick


Tags: automation

clone

cloud

jira-cloud
Issue Accessing Story and Epic Data via Jira API During Marketplace App Review
Asked by hasanozdisci:

We are currently in the process of developing a new application for the Atlassian Jira Marketplace. Our application interacts with Jira's API to retrieve user data, tasks, issues, epics, and stories. During our internal testing environment, everything functions correctly, and we are able to access all required data without any issues. We receive the expected 200 status codes from the Jira API, and all relevant data (including stories, epics, etc.) is returned as expected.

However, during the review process for publishing our application on the Atlassian Marketplace, we encountered a problem. Although the Jira API returns a 200 status code during the Marketplace review tests, we are unable to access specific data related to stories, epics, and similar issue types.

We would like to understand why this discrepancy is occurring during the review process, and how we can resolve this issue to successfully pass the review and publish our application on the Marketplace.

We logged the JQL query that our application uses to retrieve data, and as shown in the attached image, the query returned no results during the Marketplace review.

When we manually enter the same JQL query into the Jira application's filter section, the expected data is returned correctly, as shown in the second attached image.

![jql.png](/t5/image/serverpage/image-id/345091iAD8FFDF7F9158179/image-size/large?v=v2&px=999 "jql.png")

![result_from_jira.png](/t5/image/serverpage/image-id/345093i6604132F84AF5796/image-size/large?v=v2&px=999 "result_from_jira.png")


Answers:
author: Deniz O?uz
body: Hi,

The response you get from the Jira JQL search can be different than what you see on the UI if you are using asApp() in your API calls. App may have a different permission than normal Jira users.

comments: author: hasanozdisci
body: Hi,

Yes, I use the asApp() method for calls within the application. I will change these to asUser() and start the process again.

If I do not encounter any issues during the remainder of the review process, I will mark this as the accepted answer.

Thanks for your support.


Tags: atlassian-marketplace

forge

jira-app-development

jira-cloud
Configuring multiple kanban boards for different projects
Asked by George Bliss:

I have added a new status for one of our workflows in Jira.

However, we will need an extra column adding in our kanban boards across all projects.

Is there a way to bulk update multiple kanban boards or do I have to do this manually?

Thanks,

George


Answers:
author: John Funk
body: Hi George,

You will have to update each board manually to add the column for the boards that use the workflow that was modified. That is assuming it is not a Team-managed project nor a Business project.

comments: author: George Bliss
body: Thanks John.

Kind regards,

George


author: John Funk
body: You are welcome.


Tags: cloud

jira-cloud
Can users create a new tickets by using bulk CSV?
Asked by Sabina Napierala:

Hi

Can users create a new tickets by using bulk CSV? When users want to create a new tickets by csv there is no option to map Issue Type field so there is no option to upload a file. Is there an option for the user to upload the file or does it have to be done only by the administrator? It is Jira cloud, company maganed project.


Answers:
author: Marc - Devoteam
body: Hi [@Sabina Napierala](/t5/user/viewprofilepage/user-id/5396582)

They can, they need to specify the Issue Type in a column in the CVS, bit it can't be mapped.

However, as a normal user having access to the project, then you have the ability to create issue via CSV file, however your csv file must contain a few important piece of data -

Example: Issue Type, Summary at a minimum.

The issue will be created based on the issue types in the project, so they need to match.

Also see KB article; [create-issues-using-the-csv-importer](https://support.atlassian.com/jira-work-management/docs/create-issues-using-the-csv-importer/)

comments: author: Sabina Napierala
body: As user I'm not able to map Issue type and after trying import i've got error. When trying import the same file as administrator the tickets are created. So without mapping Issue type there is no option to make import.


Tags: cloud

company-managed-projects

csv

jira-cloud
Burndown chart
Asked by Natacha Brand:

I am not able to view my burndown chart's effectively - do due dates have an effect on displaying information correctly

The red line is not showing that time is being burned down - what settings do I nee to look at


Answers:
author: Lisa Forstberg
body: Hi [@Natacha Brand](/t5/user/viewprofilepage/user-id/5203810) ,

Welcome to the community!

Your burndown chart will be affected by the estimation method chosen on your scrumboard.

This tutorial about the burndown chart is a good start: <https://www.atlassian.com/agile/tutorials/burndown-charts>

![Screenshot 2024-09-02 at 13.38.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/345083i9546A01B01FE3557/image-size/large?v=v2&px=999 "Screenshot 2024-09-02 at 13.38.22.png")

all the best

Lisa


Tags: cloud

jira-cloud
I'd like to filter out all tickets with summary line start with [API] (square brackets included).
Asked by Mani Chaitanya:

project details = XXXXX

Would you please help with a JQL?

Thank you!


Answers:
author: Mani Chaitanya
body: This worked for me issueFunction in issueFieldMatch("project = XXXX", "summary", "\\\\\[API\\\\\]")

comments: author: Kishan Sharma
body: This is the best option if you have Scriptrunner installed. ?


author: Kishan Sharma
body: Hi [@Mani Chaitanya](/t5/user/viewprofilepage/user-id/5345807)

Since your summary field contains square brackets, you should escape the square brackets with a backslash (`\`). Here's how you can structure your JQL query:

**summary \~ "\\\\\[API\\\\\]"**

Hope this helps.


author: Mani Chaitanya
body: summary \~ "\\\\\[API\\\\\]" is giving all data with \[API\] (square brackets included \& excuded.)


Tags: data-center

jira-data-center
JQL to get issues commented by an user in a period
Asked by Sara:

Hello, I need to get all issues commented by an user in the last week, is that possible in jira cloud? How?! Thanks in advance.


Answers:
author: Walter Buggenhout
body: Hi [@Sara](/t5/user/viewprofilepage/user-id/3753558),

That is unfortunately not a search supported natively in Jira, but it can be done with marketplace apps like *Scriptrunner* or *JQL Search Extensions*.

Hope this helps!


author: Prosper Agwegiokhe
body: Hi [@Sara](/t5/user/viewprofilepage/user-id/3753558),

I'm Prosper, a support engineer at Appfire, and I'm here to help you.

As [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) has said, this isn't supported natively in Jira, but if you are open to 3rd party solutions, the app I work for, [JQL Search Extensions for Jira](https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?tab=overview&hosting=cloud&utm_source=atlassian&utm_medium=marketplace_listing&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=rfp&utm_cc=pro&utm_pla=atlassian&utm_sol=wa&utm_d=Q124&utm_g=gl&utm_lan=en&utm_content=ecore), you can use the query below to get the results for your use case:

```

commentedByUser = "{username}" and commentLastCreatedOnDate > -7d
```

You can see more information about this query [here](https://appfire.atlassian.net/wiki/spaces/JQLSEARCH/pages/604209943/Comments+JQL+Functions#CommentLastCreatedOnDate), and please contact our [support](https://appfire.atlassian.net/servicedesk/customer/portal/11) if you have any other questions about this query.

We'll be happy to help you!

Best regards,  
Prosper.


Tags: cloud

jira-cloud
Why can't I log time on this Jira project?
Asked by Melanie Calothi:

I used to use Jira service desk before where I could log time. I'm not using Jira core to manage my projects but am struggling to find a way to log time. Does this feature exist on Jira core? ![Screenshot 2024-09-02 at 11.27.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/345052iCAA84B09B17DB162/image-size/large?v=v2&px=999 "Screenshot 2024-09-02 at 11.27.12.png")


Answers:
author: John Funk
body: Hi Melanie - Welcome to the Atlassian Community!

Does your organization use an add-on app for time logging or just the standard Jira time logging?

Check the permission scheme associated with the project to ensure that you have the Work on Issues permission.


author: Marc - Devoteam
body: Hi [@Melanie Calothi](/t5/user/viewprofilepage/user-id/5580690)

Also check the permission scheme on the project if there are roles or groups allowed to create worklogs and if you are member of the role or groups specified


author: Manoj Gangwar
body: Hi [@Melanie Calothi](/t5/user/viewprofilepage/user-id/5580690) ,

Welcome to the Atlassian community!

Check your Screen configuration and make sure that you've added the 'Time Tracking' field to the view/edit screen for this particular project and issue type - I think that might be the issue here.

comments: author: Manoj Gangwar
body: [@Melanie Calothi](/t5/user/viewprofilepage/user-id/5580690) If our responses were helpful please consider clicking on the Accept Answer buttons to mark your Question as Solved.


Tags: cloud

jira-service-management

jira-service-management-cloud