Was logged out, tried to log in and have lost all my boards and it looks like I'm a new user
Asked by Ramun? Rastonis:

I was logged out of Trello on all my devices (mobile and laptop), tried to log back in using the Google login as I have before and it appears to have created a completely new user for me that has none of my boards. It uses my same email, but the @ name has changed to the same username but with a 1 at the end (example: original username was @myusername, and now it's @myusername1), but both use the same email.  

I thought maybe this happened after I tried to log into Jira for another project and forgot if it was using my personal email or my email for the project. Could this have created a separate Atlassian account that cleared my old Trello board? I live on my Trello board, for both my life and work (as a contractor, so I have a personal account) and will be horrified if I've lost all my boards.

Thank you for any help


Answers:
author: Brant Schroeder
body: [@Ramun? Rastonis](/t5/user/viewprofilepage/user-id/5563325) welcome to the Atlassian community

You will need to identify what account you used to login. If you are using chrome I would suggest using incognito mode or a different browser. If you are logged into Chrome when you login to your Atlassian account it will use whatever account you are logged into chrome with.

Your account content would not have been overwritten. It can be removed if you have not used it in a long time but you would be notified before that is done.

comments: author: Ramun? Rastonis
body: I have been trying to use my Google login rrastonis@gmail.com (which I am using on my browser). My original @ name was @ramunerastonis, but now it is @ramunerastonis1.  

A couple extra weird things I have noticed:

1. My account used to show my google profile image, butnow it just shows my initials
2. On the Trello app, when I click on Cards it shows some cards from a while back that I was assigned to from a group my partner added me to (and I see my profile image), but when I try to click on them they won't open
3. I tried Incognito and Safari and they are both logging me into this new account.

<br />

I use this Trello account regularly and definitely used in the last couple days before this happened.


author: Brant Schroeder
body: [@Ramun? Rastonis](/t5/user/viewprofilepage/user-id/5563325) Did you perhaps setup an account with your Gmail that was not using Google login? Can you try logging in that way? Have you submitted a support issue to Trello support yet? Sounds like that account is there just need to figure out how you were logging into it.


author: Ramun? Rastonis
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) I'm pretty sure I've always logged in through the Google login. It's possible I screwed up on my phone and tried to log on using my email and maybe that was what caused the problem? I've had this account for... over 6-7 years and never had an issue.  

I just tried logging on using the email form instead of Google, but I don't have a password saved for it, so I asked for a recovery link and it took me back to this new account again.  

I can't submit a support issue to Trello support because this is a free account. ? The best suggestion I found was to post here. However, I think this issue might have come up when trying to log into my work Jira on my phone... so maybe I can submit a ticket through that account.  


author: Ramun? Rastonis
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Update...  
I logged into another Chrome browser that is connected to my work email so I could file a ticket (but I can't because we pay for Jira, not Trello?), and when I logged in there I found my boards which are now oddly attached to my work account that has a different email. I don't know how this happened or how they all moved to my work email. They should not be here and I need them moved back to my personal account. Is there a way to move these back?


author: Brant Schroeder
body: [@Ramun? Rastonis](/t5/user/viewprofilepage/user-id/5563325) You will have to submit a support issue to Trello. You can submit a support request here without logging in <https://support.atlassian.com/trello/>


Tags: cloud

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