youngmon/atlassian-qna huggingface dataset:
Trello Gold
Asked by Erin_Stephany:

I have an offer for four months of free Gold due to the recommendations I made, but if I upgrade will the power-ups/benefits transfer to other people on my boards?


Answers:
author: Soumyadeep Mandal
body: Hi [@Erin_Stephany](/t5/user/viewprofilepage/user-id/3960957) ,

Welcome to the community!

As far as my information, if you upgrade your account it doesn't make any changes or upgrade your team or other accounts! The benefits doesn't carry forward to your team or to other people you are collaborating with.

comments: author: Jimmy Seddon
body: [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721) is correct. I have a number of months of Trello Gold myself for the same reason but I need to be careful when adding functionality to shared boards because not everyone is able to access everything that I can.


author: milynnus
body: [@Jimmy Seddon](/t5/user/viewprofilepage/user-id/512822) Jimmy, are you saying that if two power-ups are being used on a board like custom fields and google drive, a free Trello member on the board may encounter problems like access to google drive since there are two power-ups on the board whereas he is only entitled to ONE.

You can ignore this question. Question has been asked : <https://help.trello.com/article/1098-how-will-my-gold-subscription-affect-free-users-on-my-boards>


author: Stephen Addis
body: I'd be guessing that only the first powerup is visible to other non-gold members, with the additional being visible to gold.  

It might even give the standard users a message if their PR dept has used their heads, as a marketing ploy, play on the FOMO factor.


Tags: gold
How can I add a carrier in the TRACK PACKAGE app
Asked by Kasey LeDonne:

I am unable to use the TRACK PACKAGE power up as the carrier we use often is not listed. Is there a way to add a carrier?


Answers:
author: Ryan
body: Hi Kasey,

What carrier are you trying to use?

We use a partner called Shippo to work with the Power-up, so if they have the option of that carrier, then we may be able to add it. If not, you would probably need to reach out to them to add that carrier to their API.

Thanks!

Ryan

comments: author: Kasey LeDonne
body: The carrier is ABF Freight. We occasionally deal with XPO Logistics as well


Tags: track
Person who invited Butler to the board no longer has access to the board, error.
Asked by Marina Fietsam:

The person on our team that set up butler is no longer working with us, and the butler bot is no longer working. It was being used to count the incoming projects and those due. Do the rules need to be recreated or can they be recovered?![Capture.JPG](/t5/image/serverpage/image-id/98310i8D1B511DA383D410/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Iain Dooley
body: [@Marina Fietsam](/t5/user/viewprofilepage/user-id/3960878) they can probably be recovered, but you will need to contact support, even though you came here via trello.com/contact, I'm going to (somewhat frustratingly) as you to go \*back\* to that URL, jump through all the various suggested and automated hoops until you get to the form to submit the question directly to the Trello team and they should be able to help you out in recovering those rules. It would also be a good time to take the opportunity to import those rules into the integrated/powerup version of Butler under your own account.

comments: author: Marina Fietsam
body: Yeah I have submitted a question directly to the Trello team, but I have not heard anything back yet. I was able to view the rules in the importer but I was not able to import those myself, if this is what you meant. I am unsure if I have the integrated/powerup version though. Thank you.
Share Trello Boards with clients
Asked by V_Thomas:

Hi there

I want to offer an organized trello board to share with my clients. How do I go about that?

I want to set up a series of 5 boards to help they stay organized.

I know it can be done but can't find how.

Thank you!


Answers:
author: Soumyadeep Mandal
body: [@V_Thomas](/t5/user/viewprofilepage/user-id/3960934) ,

Welcome to the community!

Please visit the below links and read carefully:

<https://help.trello.com/article/824-sharing-links-to-cards-and-boards>

<https://help.trello.com/article/717-adding-people-to-a-board>

<https://help.trello.com/article/1024-invite-people-by-using-a-shareable-link>

<https://help.trello.com/article/732-adding-observers-to-boards>

<https://help.trello.com/customer/portal/articles/920223-adding-people-to-a-board>

<https://help.trello.com/customer/portal/articles/935644-changing-permissions-on-a-board>

<https://help.trello.com/customer/portal/articles/1349993-business-class-user-guide>

I hope after following the above steps your problem will be solved!

comments: author: LeAnn Lyon
body: There are some broken links above. Thanks for the help I did find!


author: Iain Dooley
body: [@V_Thomas](/t5/user/viewprofilepage/user-id/3960934) hi there, is your intention for them to copy the board as sort of a template and then use it themselves?

comments: author: Eloise Wendt
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) Hi Iain, we are look at doing something similar to what you mention above with our clients. We would like to create a board specifically for our clients so they can use it within their organisation. Do you have any recommendations on the best way to do this? Do we need to invite each individual to the board and then ask them to create a copy or is there a more effective way - simply a link that they can download or open a template directly into their Trello account?

Thank you for your help.


author: Frederike Hoenisch
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)   
We want the Same thing, i have a Board, that I'd like to share with our Clients, so that they can copy it and use it in their Trello, but I do not want them to be able to make any Changes in the original Board,   

How do I do that?


Tags: board

share
User unable to interact with cards
Asked by Maria R:

Hi all,

I've set up a user with one of our boards - she is using Trello on safari on a mac. She is experiencing issues where she doesn't seem to be able to view checklists on trello or view/add comments. She basically can only see the card title and then nothing else, so is completely unable to interact with it.

Any idea what could be wrong??

Thanks,

Maria


Answers:
author: Iain Dooley
body: [@Maria R](/t5/user/viewprofilepage/user-id/3960883) when you say completely unable to interact with it, do you mean unable to move cards or unable to even click on a card to open it up and view the back of it? I can confirm that there are no issues using Trello in Safari on Mac, is she a member of the board, or is she only a member of a team and viewing a team viewable board?

comments: author: Maria R
body: HI Iain, so the user can click on a card but can only see the title of the card... doesn't see description, checklists, comments, etc. Even the 'action's menu on the left just gives her the option to 'share', nothing else...


author: Iain Dooley
body: [@Maria R](/t5/user/viewprofilepage/user-id/3960883) Hmm this sounds like something I've never seen on Trello. Can you please ask for the specific Safari and MacOS versions, and then also ask them to use loom.com to record a video demonstrating the problem? If possible they should try on a board without any sensitive info, maybe you could make another board and add them to it so they can demonstrate this without exposing any proprietary data.


author: Soumyadeep Mandal
body: Hi [@Maria R](/t5/user/viewprofilepage/user-id/3960883) ,

Welcome to the community!

First of all log out of Trello account then the user needs to clear browsing cache, browsing history \& cache images from the browser. Then re log in and see whether it working or not!

Also, read the below documents carefully:

<https://help.trello.com/article/732-adding-observers-to-boards>

<https://help.trello.com/customer/portal/articles/935644-changing-permissions-on-a-board>

<https://help.trello.com/customer/portal/articles/920223-adding-people-to-a-board>

<https://help.trello.com/customer/portal/articles/1349993-business-class-user-guide>

I hope after following the above steps your problem will be solved!

comments: author: Maria R
body: Thank you, I've asked the user to try the above!
How to add Trello to Apple's Safari Share menu?
Asked by Neil:

Hello. To expedite moving urls to my Trello cards, I thought to use Apple's Share menu. However, the Trello icon is not showing up in the System Preferences \> Extensions \> Share Menu list for me to select. How can I make it appear there?

I look forward to hearing from those of you who have resolved this!

Thank you


Answers:
author: Mike
body: Hi Neil,

The Trello app doesn't currently support the Share menu, I'm afraid, but I'll bring that up with the team and voice your support for adding that in the future!

comments: author: Szechuan Sauce
body: Please add my vote for this feature request as well. It'd be nice to have Trello in the Share menu and / or as a Safari extension, so that users can quick save web links to their boards.


author: Gorm Gondesen
body: Me too


author: Elmer Laan
body: This would be a great addition!


author: STEPHEN SUN
body: Me too. Stephen in NJ. Just tried accessing and missing the function :(


author: Janet Hope
body: Me too.


author: Christoffer
body: So Mike... this was 3 and a half years ago.... how's your pipeline? ?

Any update on adding Trello in the Share menu and / or as a Safari extension?


author: Erick Reddekopp
body: Yes where is this feature? iOS is no problem and works great, but on the Mac we are out of luck


author: Johan Glaudemans
body: Adding in the Future - I cannot believe that such a straightforward demand hasnt been addressed by Trello. It makes use of the product way less useful.

Come on guys (and girls)


author: Alejandro Hern?ndez
body: Nothing yet? Holy cow, this would take one of your devs like a day to implement?

comments: author: Alejandro Hern?ndez
body: p.s. Reminders, which now has kanban/columns, supports this. You're this ? close to becoming obsolete.


author: Elaine Tymchak
body: Yes, please do this! It would be so helpful.


author: Philippe Fraser
body: me too please.


author: Lewis Almeida
body: Is this already implemented?


author: Alan Curtis
body: I'd like this too. I have it for IOS and it's very convenient. Please add it for Mac


author: Stouters
body: It's not via the Share menu, but you can add this bookmarklet from Trello into your Favourites on Safari and it does the same thing: <https://trello.com/en-US/add-card>

comments: author: MVI
body: Thanks for this!


author: LaurentB
body: On vote more


Tags: safari

share
Hi ! I would like to export the tab "description" of the Trello in a excel file. How to do it ?
Asked by yoni:

Hi !

I would like to export the tab "description" of the Trello in a excel file. How to do it ?

Because I already export the entire trello but the description part was not inside the file.


Answers:
author: Iain Dooley
body: [@yoni](/t5/user/viewprofilepage/user-id/3960668) if you're using Google then you could run this Trellinator command to export to a Google Sheet, then download that as Excel:

<https://gist.github.com/iaindooley/11f910907ac9bc6b356684ccabeffe35>

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>


author: Soumyadeep Mandal
body: Hi [@yoni](/t5/user/viewprofilepage/user-id/3960668) ,

Welcome to the community!

Please visit the below link and read carefully!

<https://help.trello.com/article/747-exporting-data-from-trello-1>

<https://automate.io/integration/microsoft-excel/trello>

<https://chrome.google.com/webstore/detail/trello-export-excel-suite/ccgfaocoioaalmkpfffljakccbfnbkpa?hl=en>

I hope it will solve your problem!
How do i search someones board
Asked by Michelle Zunich:

Tying to find my friends board how do you search

and how do you share a board with someone for them to copy

Michelle Zunich


Answers:
author: Soumyadeep Mandal
body: Hi [@Michelle Zunich](/t5/user/viewprofilepage/user-id/3960649) ,

Welcome to the community!

Nobody can view, search, or copy someone's private Trello board!

Sharing links to cards, boards, comments and actions {#toc-hId--1330547028}
---------------------------------------------------------------------------

You can easily obtain and share a link to a board, card, comment or action in Trello. If you are linking to a private item then the person you are sharing the link with must be a member of that board in order to open the link. Links to team visible items can be opened by members of your team but one will still have to be a member of the board to collaborate on the linked item. A link to a public item on a public board can be opened by anyone that has been given the link.

Linking to boards {#toc-hId-1156965805}
---------------------------------------

To obtain a link for your Trello board, open the board's menu, then click "More", and copy the link to your board.

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/5ad5e5f22c7d3a0e93676573/file-CrMdwsmMIa.png)

Link to a board from the board's menu.

Linking to cards {#toc-hId--650488658}
--------------------------------------

To obtain a link to a card on your board, open the card, click "Share" from the lower right-hand corner of the card back and copy the link to your card.

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/5490a906e4b07d03cb250ea3/file-pRixvjEffA.png)

Link to a card from the card's back.

Linking to card comments {#toc-hId-1837024175}
----------------------------------------------

To get a link to a specific comment, right-click the timestamp link under the comment on the card back and select your browsers "Copy Link" option.

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/56b0dee8c697914361564aa2/file-mCkb5OHRyG.jpg) {#toc-hId-29569712}
-------------------------------------------------------------------------------------------------------------------------------------------------------

Linking to card actions {#toc-hId--1777884751}
----------------------------------------------

You can also get a link to other actions on a card, like for example a card attachment. To obtain a link to a specific action, right-click the timestamp link under the action on the card back and select your browsers "Copy Link" option.

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/56b0dece9033603f7da371f9/file-uKxmDPYHNI.jpg)
How do I copy a checklist and leave checked items and unchecked items intact?
Asked by Abby R:

I have a checklist and I've completed a few but not all of the items on that checklist. I now want to copy that checklist onto a new card. When I copy it, everything in the new checklist is unchecked (including the items that had been checked on the list I copied from) and I have to go back through and manually check off the items that have been completed. How can I make it so the checked items remain checked and the unchecked items remain unchecked when copying a checklist?

I've exhausted everything I can think of with Butler rules. I really need a fix for this because it causes a lot of confusion with my team day to day.

Thank you for any help!


Answers:
author: Iain Dooley
body: [@Abby R](/t5/user/viewprofilepage/user-id/1206605) how are the checklists being copied? Do you mean you're copying the cards manually and you want to preserve checklist item state? There's no way to do this with Butler, but this rule would keep track of what had already been completed:

![2020-06-10 at 6.59 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/98382iE79F087A43945063/image-size/large?v=v2&px=999 "2020-06-10 at 6.59 pm.png")

comments: author: Abby R
body: Thank you [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) ! That's a great trick that I think we can utilize!

The way we're copying things is by copying a whole card. We keep a review board where everyone has their own card and writes what they completed that day and their plan for the following day. So we copy our cards daily so we can keep a record of what we've been doing that's easy to reference. When we copy the card and the checklist populates as fully unchecked, it just causes some frustration when you have to then go through the list and check off the completed items by hand each time. I feel like a copied checklist should, as you perfectly put it, preserve the checklist item's state!

Your idea for a "completed" checklist though is fantastic. Then as things are checked off, they can at least move to that list, and we'll all know that the items in the completed checklist, if even unchecked, are completed. Plus, that'll make it easier to clear out the completed items on a more regular basis. Thanks for the idea!


Tags: checklist

copy
Selecting a product
Asked by Teresa D Combs:

How do I select a product eg. Jira or confluence. I have started the DrFirst enrollment but I don't believe I completed this application because I do not have a hard or soft token. I also believe that I need to complete a logical access control action. So I was trying to complete this application and I don't quite understand.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

There's no way we can tell you this, DrFirst is not an Atlassian system (or if it is, it is the local name for it within your organisation) and we don't know what your organisation expects you to do with it.

I think you will need to contact your administrators! Maybe start by asking the people who asked you to complete this application?
Who is 'Everyone' under restrictions for Confluence spaces and pages?
Asked by Fahad Akhtar:

Who falls under the umbrella of 'Everyone'? When I go to set up restrictions for either a space or a page, I choose the third option from the drop down which has 'Everyone' as having no access. Who is 'Everyone'? Is it anyone within the company's Atlassian domain that has a Confluence license? Is it Jira users? Is it customers, the ones that do not have licenses to either Jira or Confluence? Or, is it all of the above? Please clarify.

Thanks


Answers:
author: Mikael Sandberg
body: Everyone is everyone that have access to your Confluence, and it is controlled based on your global setting. If your space permissions limits who can access the space, say to only a specific group, then everyone would be anyone belonging to that group.


author: Pramodh M
body: Hi [@Fahad Akhtar](/t5/user/viewprofilepage/user-id/3558740)

Everyone refers to users/groups who can access your space

You can check this by going to space permissions in the space settings

![CC1.png](https://community.atlassian.com/t5/image/serverpage/image-id/177745i42EAEDDEC217D417/image-size/large?v=v2&px=999 "CC1.png")

Ignore Anonymous access if you have not setup one

So for above example, only one group and 3 users have access to all pages in space unless you have setup page restrictions

Thanks,  
Pramodh


Tags: cloud

confluence-cloud
In Confiforms, is there a possible lag waiting for a Jira IFTTT?
Asked by fbunting:

I have a Confiforms form that uses an IFTTT (onModify) that creates a Jira ticket, and then a second IFTT saves the result. On **Save**, the first IFTTT fires when the user has checked a RequestReview checkbox field, and then the second IFTTT fires and stores the return value (the returned Jira ticket object) in a field (JiraLink).

Both of these IFTTTs check the value of this RequestReview checkbox, and the JiraLink field. If the JiraLink field is already populated, then they do *not* fire. This *usually* works well.

However, sometimes this fails -- the form correctly creates the Jira ticket, but fails to save the return value in the JiraLink field. So the next time the user edits, it creates a new Jira ticket. This can happen over and over, resulting in what appears (to the user) to be duplicate tickets.

My question, is there some known reason this might happen?

I have been unable to reproduce this when I point the form to a second (Staging) instance of Jira. My theory is that our Production Jira service is not responding quickly enough, and so the first IFTTT has launched the Jira-Create call, but before it completes, the second IFTTT fires and saves a (blank) return value. Is this a possibility? Anything else to look for?


Answers:
author: Alex Medved _ConfiForms_
body: Do you know what is the response coming from Jira? Any errors?

I think ConfiForms is set to wait for response for 30 seconds - does it take longer for your Jira to answer? Meaning that to create a ticket in Jira you need to wait for 30+ seconds!?

comments: author: fbunting
body: I don't think it ever takes that long (30 seconds).  

However, I think I found my problem, completely unrelated to Jira lag. Namely, the field for storing the Jira Issue return value, was restricted to form admins. That is why it was working for me, but not for other people.   

My bad, I should have checked that first.

But good info about the 30-second timeout.


author: Alex Medved _ConfiForms_
body: Yes, restricted fields cannot be edited by user who have no permissions to edit them. That's the reason of restricting them ;-)


Tags: confiforms

confluence-server

server
Confluence Team Calendar Display Problem
Asked by Aleksandar Stanisic:

Hello,

Our Team Calendar Macro on Confluence seems to be displaying all events bunched up to the left. Has anyone found a solution to this problem? ![Screen Shot 2022-01-13 at 10.36.58 AM.png](/t5/image/serverpage/image-id/177686i252E8BEC90E0D4D2/image-size/large?v=v2&px=999 "Screen Shot 2022-01-13 at 10.36.58 AM.png")

Thank You,

Aleks


Answers:
author: Andy Gladstone
body: [@Aleksandar Stanisic](/t5/user/viewprofilepage/user-id/2060536) it is possible it is the browser you are using. I have seen this before on Firefox. What browser are you using, and can you open the calendar in another browser to see behavior there?

comments: author: Aleksandar Stanisic
body: Hi [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) thank you for the reply! The screenshot is from Chrome. The same issue appears when I use Firefox and Safari.


author: Andy Gladstone
body: [@Aleksandar Stanisic](/t5/user/viewprofilepage/user-id/2060536) what happens when you add a new event on a different date? Same behavior?


author: Aleksandar Stanisic
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) Correct.


author: Andy Gladstone
body: I apologize that I cannot assist any further. I have tried to replicate in my personal and company instances and cannot get the calendar display to behave the same.


author: Aleksandar Stanisic
body: No worries, appreciate the help!


author: Andy Gladstone
body: [@Aleksandar Stanisic](/t5/user/viewprofilepage/user-id/2060536) checking in to see if this has been resolved or remains an open issue for you.


Tags: cloud

confluence-cloud

team-calendars-for-confluence