youngmon/atlassian-qna huggingface dataset:
Trello app and website inaccessible when VPN enabled
Asked by Gra Ham:

On my Windows 10 PC I have Trello app installed. I've been using it for quite a while with no issues. Today both the app and the Trello website are inaccessible.   

VPN on - The app says "You are offline" and the website says "We can't connect to the server at trello.com".  
VPN off - both the app and website are accessible.

Is anyone else experiencing this issue?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This means one of two possible problems, both with your VPN. The exit point of the VPN either

* does not have a route to Trello (or DNS that can resolve it)
* is blacklisted by Atlassian because it's in a range of IP addresses known to be malicious

Either way, you'll need to talk to the admins of your VPN to find out which one it is and get it fixed.

comments: author: digital
body: honestly we tried 15 ips from different countries, all of them working till yesterday. (no probs with diff providers)


author: Nic Brough -Adaptavist-
body: You will need to talk to the admins of your VPN as to why their endpoints can't find Trello.


author: Gra Ham
body: Thanks Nic. I'm sure my VPN has a route to Trello as it was working before. So that leaves Atlassian blacklisting them. I see this more and more and it seems to me that digital privacy is disliked by business. I get the hacker perspective but blocking a VPN won't stop them. And I know that there are other ways of detecting nefarious activity. VPN is just the medium not the tool.


author: Gra Ham
body: Ironically, I'm logged into Atlassian with my VPN on!! Go figure,


author: digital
body: Same problem. But not with competitors.
Keyboard shortcut to regain focus on a card?
Asked by FDTerritory:

I've been learning the keyboard shortcuts and I'm almost to the point where I don't need to use a mouse on Trello for anything...except for one case. If I archive the last card in a column (as you often do when emptying your "done" column), there's no focus on any of the cards. All of the scrolling shortcuts don't work until you use the mouse to manually hover over a card, and then you regain focus and can move around normally again. Is there a means to put focus on a card with a keyboard action in order to get around this?


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

I was able to replicate the behaviour and will let our team know. In the meantime, you should be able to press the "j" shortcut to scroll through cards from the top of the list.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
I can't seem to delete members. Is it possible that I am not the admin on my own account?
Asked by Masten Framing:

I thought I was admin since I own the company and pay the bills, however Trello was set up for me by an assistant who no longer works for me. How do I find who is listed as admin?


Answers:
author: Alex W
body: Hey [@Masten Framing](/t5/user/viewprofilepage/user-id/5179515) - welcome to the Community!

I've already replied to the ticket you raised about this issue, TRELLO-149695.


author: Sande
body: [@Masten Framing](/t5/user/viewprofilepage/user-id/5179515) Did you figure this out? I am having the same issue. I am the admin and I cannot delete members and guests.
I can't add people to my board
Asked by Zerve:

Whenever I try to invite someone to my workspace or board it loads for a few seconds says Invite sent but they never join and they can never do anything. When I add them to a board the Share button loads for a little bit then just stops and doesn't add them.


Answers:
author: Teresa
body: Here are some possible solutions you can try:

1. Double-check the email address of the person you are trying to invite to make sure it's correct.

2. Sometimes, the invitation email may end up in the recipient's spam or junk folder. Ask them to check there to see if the invitation is there.

3. If the person you are inviting does not already have a Trello account, they will need to create one before they can join your board or workspace.

4. It's possible that there may be a compatibility issue with the browser or device you are using. Try switching to a different browser or device to see if the issue persists.

5. Contact Trello support: If none of the above solutions work, contact Trello support to see if they can help resolve the issue.


author: Alex W
body: Hi [@Zerve](/t5/user/viewprofilepage/user-id/5179506) - welcome to the Community!

Hmm, this sounds a bit strange! Do you mind raising this as a bug ticket? You can raise a ticket at <https://trello.com/contact> - please make sure you're logged in!

When you raise the ticket, please make sure the following fields are selected:

* **What can we help you with?** is set to 'Using Trello'
* **Pick a topic** is set to 'Report a bug'

Please include a screen recording when you raise this ticket, as well as details on who you're trying to add to your board, and the URL of the board/workspace you're trying to add people to.
Google acc?s refus? pour trello
Asked by nancy marcoux:

Bonjour,

Je peux me connecter sur trello de Safari mais google m'indique

Ce site est inaccessible {#toc-hId--470773902}
----------------------------------------------

V?rifiez si l'adresse trello.com est correcte.  
DNS_PROBE_FINISHED_NXDOMAIN  
Merci de votre aide  
Nancy


Answers:
author: nancy marcoux
body: Que puis-je faire pour acc?der de GOOGLE ?

Merci
can I turn members on single boards back in to guests?
Asked by Philip Robinson:

I have set up a workspace and realise that everyone on my workspace as a member is on only one board. how do I change the status from member to guest?


Answers:
author: Beverley
body: Hi Philip - welcome to the community!

You can turn members on single boards back to a guests by going to **'Members'** in the Workspace menu on the left.

This will show you a list of your Workspace members, and next to each member select **'Remove'**to remove them from the Workspace and turn them into guests.

If you're on the free or Standard plan, by default, removed members will remain on any boards they're assigned to.  
In the Premium plan, when removing a member, you'll be prompted to confirm whether you would like to keep them assigned to any existing boards or remove them from all boards.

We have a guide available with more information about removing Workspace members here: <https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/>  

I hope that helps!


Tags: member
Slow Form Elementor Wordpress (sending card for email)
Asked by Sanmar:

I have already integrated the trello email (to add cards) in the contact form of the element (wordpress plugin). But the upload takes 3-5 minutes to complete. And it only sends the form if it reaches the end.

My flow is:  
save to wordpress (backup) -\> email 1 (personal) -\> email 2 (trello)

From the log, I noticed that the delay is only in sending it to the trello email  
When I removed it, it went back to normal.

Obs.: Everything is already updated (wp, plugins, themes). And I already tried to generate a new email, but the same thing happens.

Anyone else going through this, do you know why? And/or how to solve?

Thanks in advance!  
Att. Vinicius Santana


Answers:
author: custis
body: From your description, it does seem like the delay is specific to the Trello email integration. Have you checked if there might be any specific settings or configurations on the Trello side that could be causing this lag? Sometimes, email services have spam filters or rate limits that could potentially slow things down.


author: Cody C.
body: We don't have much visibility into this on the Trello side, but what if you reverse the order of those two emails?

Does it still take 3-5 minutes if you send the email to Trello first, or if you send it to Trello only?

If it's faster sending to Trello only, then you could use our **Watch list** feature to receive notifications when a new card is added to the incoming list in Trello. That way, the plugin wouldn't have to send both.


Tags: card

email

forms

performance

wordpress
Watch Board is not available as an option
Asked by SBlanch:

I am trying to Watch each board in my Trello community. However, when I go to 'More' from the meatball menu on the upper right, the option to 'Watch Board' is not available. However, other members in the workspace can 'watch' the boards, and it allows them to get email notification when someone has added a card, commented, etc. I am not getting any of these emails! Could someone help me! Thanks!


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

I've just responded to your support ticket but will reply here as well for posterity.

Sorry for the confusion here. Our product team is currently running an experiment where the '**Watch** ' button is now the '**Follow**' button.

It has the same functionality; just the name has changed.

All the best,

Lara  
The Trello Team
Is it posible to assign a person as a proyect lider?
Asked by jacoronado:

That means I could select a person of a list of values to assign as proyect lider and this parameter will apears on the list boards


Answers:
author: Alex W
body: Hi [@jacoronado](/t5/user/viewprofilepage/user-id/5178950) - welcome to the Community!

We're not sure what a 'proyect lider' is - can you explain this?

comments: author: jacoronado
body: Good morning and thanks for your atention.

This is like a project manager, a responsable person assigned to each task to know easely

Thank you


author: Alex W
body: Hi [@jacoronado](/t5/user/viewprofilepage/user-id/5178950) - sorry this still doesn't clarify what you want to do in Trello.

You can add people to your boards by following this tutorial: <https://support.atlassian.com/trello/docs/adding-people-to-a-board/>

You can add people in the following roles:

* Admins
* Members
* Observers (Premium subscriptions and above)
comment section isnt saving
Asked by Mikah Monsalve:

My Trello boards are shared with coworkers and the comments section isnt saving for one of them. She will upload notes in the comment section/upload photos....then about 8 weeks later she pulled up our clients profile that we keep on there and nothing is showing up. We all have gone in and looked with each of our accounts and its not showing up for us either.


Answers:
author: Lara
body: Hi Mikah,

Thanks for reaching out!

We'll need to look into this further so I've gone ahead and submitted a support ticket on your behalf.

Keep an eye out for an email!

All the best,

Lara  
The Trello Team
??? ????????? ????????? ???????? ? ???????
Asked by ?????? ????????:

?????? ????! ???? ??????, ??????? ???????????????? ?????????? ?????, ??? ???? ???? ????????? ???????, ?? ??????? ?????? ????????????? ?????????. ???????, ??????????, ??? ????????? ????????? ???????? ?? ???? ??????? ????? ????????


Answers:
author: Alex W
body: Hi [@?????? ????????](/t5/user/viewprofilepage/user-id/5178703) - welcome to the Community!

There is no way to prohibit one of your users to only allow them to create cards in one list.
Can't delete guests from workspace
Asked by v.slupko:

I am an admin of the workspace and when I try to remove guests from boards it shows me as I deleted them, but when refreshing the page the guests are still on board.


Answers:
author: Oday Rafeh
body: Hi [@v.slupko](/t5/user/viewprofilepage/user-id/5084904) ,

Double-check that you're removing the guest from the correct board. Make sure you're not accidentally removing them from a different board or workspace.

Check if the guest has multiple accounts or is a member of multiple teams. They may have access to the board through another team or workspace.

Try logging out and logging back into Trello, or clearing your browser cache and cookies. This can sometimes resolve issues with changes not being reflected in Trello.

comments: author: v.slupko
body: Hi [@Oday Rafeh](/t5/user/viewprofilepage/user-id/5172837) !  
I want to remove guests from all boards, that we have.  
No, he has only 1 account in the workspace.  
I cleared cache and cookies and logged in again - nothing changed.


author: Heather
body: I have a similar problem. I want to remove a guest from one board and add him to a different one. He's not showing up on the first board at all, but when I try to add him to another board I get the message that I'll be charged since he's on two boards. But I don't know how to remove him from the first board if I can't see him there. Please help!
Trello New Theme
Asked by Alexander Magdy:

Hello,  
Today I open Trello and I found a very beautiful rounded card theme, I like it very much.  

However some of the people working with me didn't find it, we realized that when we were sending screenshots, they told me why your trello looks different.  

Upon investigation I realized I had an extra button in the upper right corner that allows me to change the theme.

Can this be unlocked for everyone?

<https://imgur.com/CuCxJhQ>


Answers:
author: Adam Cao
body: They're probably doing a phased roll out of this feature using feature flags. Everyone should be getting in the next week or so assuming they don't find any major issues that would warrant a revert.


Tags: theme
"Login with Trello" is not responding and the Gantt chart is not displayed.
Asked by ?? ??:

?????????????????????????????????????  
?????????????Login with Trello????????????????????????  
?Login with Trello??????????????????

"Do you want to allow the following applications to access your account?" display  
After that, even if I select "Allow" and click "Login with Trello", the Gantt chart is not displayed.  
"Login with Trello" remains displayed and does not change.


Answers:
author: Alex W
body: Hey [@?? ??](/t5/user/viewprofilepage/user-id/5178323) - welcome to the Community!

I'm not sure what you're trying to log into as Trello doesn't have native Gantt chart functionality. Are you trying to use the Elegantt Power-Up? I can see you have enabled it on your account. If so, you can get help with it at contact@elegantt.com

comments: author: ?? ??
body: hi,Alex Waite

thank you for your reply.  
sorry. Problem solved.

Regards,  
satou.
Bamboo not triggering build when code pushed to stash
Asked by Aakash Basnet:

I have a Bamboo build Plan configuration with following settings in Linked Repositories:

Selected Stash server as the **Repository host** and make sure **Branch** is set to `master` for each repository.

Now my problem is whenever I created a branch say (feature) write a code and push the changes to stash it doesn't trigger the build, I had also included trigger type as poling of repository for changes

Since Branch is set to master is the build only against master branch? does it means that when we merge back to master then it trigger the build?

How do I trigger the build for any branches, whenever there is change in repository? the build should trigger automatically for changes in repository doesn't matter whatever may be the branch.

Thank you


Answers:
author: Aakash Basnet
body: Thanks [Joe Clark](https://answers.atlassian.com/questions/users?username=josephlclark),

If so does the build trigger automatically when I merge any branch to master since I have linked the repositories and set the branch as master.

What will be the configuration look like if I want to trigger the build against Develop and master branch only but not for other branch. Actually I have a plan branch enabled but it triggers build for all branches detected, I only want to trigger the build against two branch only.

comments: author: Joe Clark
body: Any time you merge a branch to master, the main build plan will detect new commits on the master branch and trigger a new build.In the plan branches configuration, there is an area where you can supply a regexp pattern for matching against the branch name. The branch build will only be created if the branch name matches the regexp.


author: Aakash Basnet
body: thank you very much Joe Clark,one quick queston?? I are planning to move with Gitflow branching model. and I had configured a Bamboo build plan with plan branch enable. Is this plan appropriate for this branching model? What is the best plan we can have for GitFlow branching model.


author: Joe Clark
body: That's correct - each build plan in Bamboo is configured to poll for changes against a single repository branch. If you want to automatically launch new builds for feature branches, then you can configure plan branches in Bamboo to automatically create new build plans as new branches are detected. The documented on how to do this is here:<https://confluence.atlassian.com/display/BAMBOO/Using+plan+branches>
would like to use linked branch as auto detect branch
Asked by jbetz001:

There are many more active branches in git than there are machines to deploy to. To filter and use branch/deploy jobs, would like to use linked repositories. Don't see any means of using linked repositories as branch choices.


Answers:
author: jbetz001
body: Found satisfactory way for this; link of build plan to deploy plan done in deploy trigger repository. Don't see how I can use linked repositories, but that is not a large inconvenience.


author: jbetz001
body: Should have added, I don't see the linked repositories as choices in "Create branch plan" button either.


Tags: bamboo-administration
Is there a way to add multiple users in Bamboo
Asked by Jewel Francis:

Hi Team,

Good day to all !!!

I was wondering if there is any way to add multiple users to a specific plan in Bamboo. (with out the help of userPicker and groups). What I am checking for is, adding the 'n' number of users with the help of their Id seperated by coma ','.

eg - Phily.John,Vinu.Sebastin,Mohammed.Siddiq

Kindly let me know if this is possible.

Warm Regards,

-Jewel


Answers:
author: rsperafico
body: Hello Jewel,

Thank you for your question.

Unfortunately the functionality you're requesting is not currently implemented in Bamboo.

I have created a new issue in our development issue tracker for this functionality to ensure our development team is aware of it:

<https://jira.atlassian.com/browse/BAM-15857>

I would suggest on adding any comments to the issue above as well as [voting](https://confluence.atlassian.com/display/JIRA/Watching+and+Voting+on+an+Issue) on the issue to create its popularity and likelihood of being implemented in a future release.

For more information on how Atlassian implements new features and improvements please see the following document:

[Implementation of New Features Policy](http://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy)

If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired.

Thank you for your understanding.

---

Kind regards,  
Rafael P. Sperafico  
Atlassian Support
Can I cancel queued builds with the Bamboo API?
Asked by Chris Warren:

According to the API documentation, I should be able to issue a DELETE request to <http://localhost:8085/rest/api/latest/queue/PA-PB-JOBAL-130> (for example) and cancel a queued build before it starts. But every time I do this, I get an HTTP 405 error.


Answers:
author: dericleeyy
body: Going through this, I found this long running bug in our system:

<https://jira.atlassian.com/browse/BAM-13990>


Tags: bamboo-administration
How do I add a new bamboo server to an existing postgresql database?
Asked by Sam Criswell:

We have an existing bamboo server that we are replacing with a new bamboo server. We want to keep the information in the postgresql database. How do we add the new server to the existing DB?


Answers:
author: Przemek Bruski
body: Provided that you keep the same Bamboo version, you only need to change set the location in bamboo.cfg.xml in Bamboo home. But you should probably copy over the complete Bamboo home directory.


author: dericleeyy
body: You can follow this KB on migrating your Bamboo server.

<https://confluence.atlassian.com/display/BAMKB/Moving+Bamboo+between+machines>
Bamboo database schema: plan permission
Asked by David_Ren:

Hi all, do you know which table is related to the plan permission of each user in the plan. The plan permission can be find through plan configuration-\> permission. But i search through the database and the <https://confluence.atlassian.com/display/BAMKB/Bamboo+5.7.2+Database+Schema>. Wait for your reply!


Answers:
author: dericleeyy
body: The permission configuration is stored in the acl_entry table

The username is found in column *SID* , *mask* represents the permission level and *ACL_OBJECT_IDENTITY* reference a row in table *acl_object_identity.*

In table *acl_object_identity,* the *object_id_identity* column refers to the build plan ID which can be found in table *build*

comments: author: David_Ren
body: Thanks very much! Without your hint I think it will be very very complicated to find the relation.


author: David_Ren
body: I think the document and knowledge base is far less detailed of bamboo than jira on atlassian.
Bamboo: Restart TC Server via SSH Task
Asked by Andy Norris:

When I run the script from the terminal, ssh'd into my server, stopping and starting TC Server (tcruntime-ctl.sh) works fine. When I launch this script via an SSH task in a Bamboo deployment, I get a 404. Why would the environment be any different? I have checked the paths and the environment variables. Am at a loss.


Answers:
author: Andy Norris
body: The issue was the Aspose.Words.lic license file. I changed how we load the license from pointing to a file on the file system to:

```
class WordToolService {
 License license
? @PostConstruct
? private void init() {

? String licenseString = """
<!--<?xml version="1.0" encoding="utf-8"?>-->
<License>
 <Data>..</Data>
```

```
<Signature>..</Signature>
</License>
""";
 InputStream licenseStream = new ByteArrayInputStream( licenseString.getBytes( "utf-8" ))
 license = new License()
 license.setLicense(licenseStream)
 }
```

```
}
```

And now it works.

Thanks,

Andy


author: Andy Norris
body: Hi Rafael,

Yes, the user account is the same.

To give some more information, the steps I'm taking in the deployment are:

1) SCP the war file to the web server as the specific user. It does make it to the web server ok.

2) SSH the command to the web server to launch the shell script.

The shell script stops the web server (tcruntime-ctl.sh stop), moves the new war.app to the webapps directory, then starts the web server (tcruntime-ctl.sh start).

If I run this script from the web server, it works fine.

If I run this script from the Bamboo deployment, it does not.

One other thing to note. On another environment, we have a very similar deployment to tomcat v7 that is working fine.

Thank you very much for your help.


author: rsperafico
body: Hello Andy,

Thank you for your question.

There are two things that come to my mind based on the scenario provided:

1. you have mentioned you are able to run the script *tcruntime-ctl.sh* from Terminal but not from Bamboo. In the Terminal, which user was running the script *tcruntime-ctl.sh*? Is this user the same one running Bamboo?
2. by mentioning 404, I am tending to believe you are running the SSH task in a Bamboo deployment that is located on a different box where the command is intended to. Please, open up the build log generated by your deployment and have a look at its second line:

   ```
   simple	13-Feb-2015 17:48:25	Build Deployment of 'release-x' on '[ENVIRONMENT]' started building on agent [AGENT-NAME]simple	13-Feb-2015 17:48:25	Build working directory is [bammboo-home]/xml-data/build-dir/[project-plan-key]
   ```

   Please, go to "Build working directory" above mentioned and attempt to run the same script (*tcruntime-ctl.sh*) from Terminal.

If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired.

Thank you for your understanding.

---

Kind regards,  
Rafael P. Sperafico  
Atlassian Support


Tags: bamboo-administration