youngmon/atlassian-qna huggingface dataset:
payment by bank transfer
Asked by ????? ????????:

How can I pay for TRELLO by bank transfer from a limited liability company


Answers:
author: Jodi LeBlanc
body: Hi [@????? ????????](/t5/user/viewprofilepage/user-id/3504550) , you may wish to contact Trello directly since it is related to billing: sales@trello.com

Thanks,

Jodi

comments: author: ????? ????????
body: Thank you, sent them a letter, but how long do they answer?


author: Jodi LeBlanc
body: Hi there, I don't know how long it takes for them to respond. Please update this thread when you have an answer back.

Thanks,

Jodi


author: Sara Parker
body: I have contacted them, but there is no proper response.
How can I create a border around an image using ac:border in the Page Source HTML Editor?
Asked by Michael Allen:

Traditional HTML for adding a simple border around an image does not seem to work within the confines of Confluence. ![Screen Shot 2021-08-14 at 6.52.27 AM.png](/t5/image/serverpage/image-id/155976i3A142F5A2ADAF7FE/image-size/large?v=v2&px=999 "Screen Shot 2021-08-14 at 6.52.27 AM.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Michael Allen](/t5/user/viewprofilepage/user-id/4515811)

Have you try using [Easy HTML](https://marketplace.atlassian.com/apps/1222649/macrosuite-easy-html-button-hide-content-divider-tabs?tab=overview&hosting=cloud)? It's a free app and might do the trick for you.


Tags: cloud

confluence-cloud

html
Page Anchor in a Template is not working
Asked by Hayara:

I was doing a confluence template and wanted to use page anchor but when I try to link it, it says the anchor is not valid. Can someone help please?


Answers:
author: Vero Rivas
body: Hi [@Hayara](/t5/user/viewprofilepage/user-id/4510780)

Look at this old post and issue of JIRA, maybe give you clues

<https://community.atlassian.com/t5/Confluence-questions/How-do-I-create-an-anchor-link-in-a-template/qaq-p/700273>

<https://jira.atlassian.com/browse/CONFSERVER-26897>

Cheers


Tags: anchor

template
How can I create multiple pages from one Master page which has multiple headings?
Asked by Mihir Shah:

I have one master page which has become quite heavy and slow to load. I would like to break this out into smaller pages. The master page has headings defined. Is there a way to take different heading sections and split them out without having to simply go through the whole master page and copy and paste individual heading sections into their own pages?


Answers:
author: Bill Bailey
body: WHen this happens to me, I just copy the page, then delete what I don't want on the new page. It goes fairly fast. And if you plan ahead, you can delete part, copy delete part, then clean up in the end.

Sometimes brute force ends up beig the fastest to the goal.


author: Alex Koxaras _Relational_
body: Hi [@Mihir Shah](/t5/user/viewprofilepage/user-id/4087969)

Take a look please at this post <https://community.atlassian.com/t5/Confluence-questions/Best-way-to-move-part-of-page-to-a-subpage/qaq-p/1491058>


Tags: cloud

confluence-cloud
Memory / Cache Settings to Speed Up Confluence Page Load Times
Asked by Cameron Palmer:

Hi All,

My company uses the following Plugins/Macros in Confluence

1. Table Filters and Charts Macro

2. Insight for Confluence Macro

3. Stock Macros (Jira Filter, etc...)

These plugins are vital to provide data to all members of our org, but requires LARGE pulls of data from Jira tickets and Insight objects.

<br />

When someone loads the page it is having to load the data from queries (Insight and Jira), then uses Table Transformer Macros to format that data. In some cases it can be doing Insight Macro Data \> Table Filter \> Table Transformer \> Table Pivot Table \> Table Transformer.... Needless to say the stock settings/configurations for resource management on the confluence server cannot keep up with these simultaneous calculations.

Our Server VMs are capable of 16gb of Ram and should be able to be pushed MUCH harder than Confluence is currently using.

My question is: What settings/configs/cache sizes do I need to tweak to speed up these page's load times? I cannot find a good explanation of what each cache holds or if these caches are even to blame for loading time. I am including all the settings I can find that may be useful to form your answer.

### Java VM Memory Statistics {#toc-hId-1260002547}

Xmx 1024 MB

Xms 1024 MB

Maximum heap size 1024 MB

Total allocated memory 1024 MB

Used memory 691 MB

Free allocated memory 332 MB T

otal free memory 332 MB

Maximum non heap size 0 MB

Used non heap memory 679 MB

Available non heap memory 0 MB

atlassian.plugins.enable.wait 300

|------------------------|------|-----|-------------|---------|------------------------|
| Gadgets Macro Metadata | 100% | 81% | 1 / 1       | \<1     | 269 / 62 / 0           |
| Plugins State          | 100% | 99% | 1 / 1       | Unknown | 11100 / 8 / 0          |
| Content Label Mappings | 100% | 69% | 1000 / 1000 | \<1     | 30153 / 13075 / 1140   |
| Content properties     | 100% | 91% | 5000 / 5000 | Unknown | 645754 / 62086 / 24938 |


Answers:
author: Alex Medved _ConfiForms_
body: It looks like your Confluence instance is using only 1 gb of memory from 16gb your vm has to offer.   

Look at increasing your Xms/Xmx settings

Alex

comments: author: MichaelL
body: My Confluence server also shows similar Java VM Memory Statistics, specifically:  

```
Maximum non heap size 0 MB

Used non heap memory 543 MB

Available non heap memory 0 MB
```

<br />

Should I be concerned that **Max non heap size** is 0 MB, and **Available non heap memory** is also 0 MB?


Tags: cache

chart

confluence-server

insight

jvm

macro

server

stiltsoft
anyone using the Glossary app from the marketplace?
Asked by Matt Stone:

I just turned it on and we're getting this:

```
{"status":500,"error":"Internal Server Error","message":"403 Forbidden","timeStamp":"Fri Aug 13 16:54:58 UTC 2021","trace":null}
```

Here's the link to the plugin:

[https://marketplace.atlassian.com/apps/1211800/glossary?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211800/glossary?hosting=cloud&tab=overview)

Any suggestions?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Matt Stone](/t5/user/viewprofilepage/user-id/2609155)

My suggestion is to contact the support of the vendor, since this app is still supported. I'm pretty sure they will help you out.

Regards,  
Alex


author: Matt Stone
body: this is the plugin we're using: [https://marketplace.atlassian.com/apps/1211800/glossary?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211800/glossary?hosting=cloud&tab=overview)


Tags: cloud

confluence-cloud
Since AWS migration confluence form isn't saving submission
Asked by Syed Ahmed:

Team,

One of the space users setup a Confluence form in there space where anyone can fill in 4 fileds and then SUBMIT. It will then save the submission and users could see the requests submitted within the same space.

![image.png](/t5/image/serverpage/image-id/155906i8D56823E1C67F329/image-size/large?v=v2&px=999 "image.png")

![image.png](/t5/image/serverpage/image-id/155907i6A3EC5348ADB56B2/image-size/large?v=v2&px=999 "image.png")

However, since AWS migration most users having hanging issue while saving the submission. It just spins. I have tried deleting all cookies, cache \& temp files from users machine and had couple of users successfully submit.

![image.png](/t5/image/serverpage/image-id/155909iB8F4B268318AC247/image-size/large?v=v2&px=999 "image.png")

Space owner wants to know why they have to perform this in each users machine.

Since migration our Conf url has changed and all users are auto redirects to new url.

Please advise.


Answers:
author: Jack Brickey
body: Hi [@Syed Ahmed](/t5/user/viewprofilepage/user-id/4284401) , are you still experiencing this issue? I was trying to re-create but was unsuccessful. If you found a solution could you please share your findings here?


Tags: cloud

confluence-cloud
Not able to create new page and publish the data!!
Asked by Narendra:

It throws an error as "This page is taking longer to load than usual. Give it a few moments, then try refreshing. Still having issues? Contact your Confluence admin"

Also my doFilter License Certificate has expired does this has anything to do with.

Can someone guide me here as lot internal users are facing issues.

Appreciate your Reponses.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Narendra](/t5/user/viewprofilepage/user-id/4497879) and welcome,

I'm confused on what you are trying to do. When you go to create a new page inside a space, then you get the message "*This page is taking longer to load than usual. Give it a few moments, then try refreshing. Still having issues? Contact your Confluence admin*"?

* Does this happen only to that page?
* Did you try to create a new (new) page?
* Does this occur only to one space, or multiple spaces?
* Does this message appear only when trying to create a new page?
* Do other users have similar problem with you?

comments: author: Narendra
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

Appreciate you reply, Hope you are doing good!!

Yes when i try to create a new page inside a space I get this error "*This page is taking longer to load than usual. Give it a few moments, then try refreshing. Still having issues? Contact your Confluence admin"*

I have the admin rights on the server, but not able to create the page under any space and publish the data, not only for me lot of other users in my organization are facing similar issue, restarted all the services but still the same error. basically we are not able to create any new data like we all have only read only access.

**Error Logs:**

**Unable to communicate with server. Saving is not possible at the moment.**

**The editor didn't load this time**

**The connection timed out. If it happens again, speak to your Confluence admin. You may be using a proxy server that prevents WebSocket connections.**

**Error Logs from Server(atlassian.confluence.log) : \[plugin.redirection.license.LicensedConfluenceFilter\] doFilter License Certificate has expired!**

Now i'm not sure does DoFilter has anything to do with this error.

Hope its clear now, Thanks in advance.


author: Alex Koxaras _Relational_
body: [@Narendra](/t5/user/viewprofilepage/user-id/4497879) try disabling collaborative editing and take a look at this post: <https://community.atlassian.com/t5/Confluence-questions/Confluence-6-won-t-start-editor/qaq-p/212464>


Tags: confluence-server

server
Remove the word 'issues' in filters
Asked by Yosif Touma:

Is there any way to get filters in Confluence to NOT add the word 'issues' to every number it displays?

Question in line with following thread: <https://community.atlassian.com/t5/Confluence-questions/Remove-the-word-issues-in-filters/qaq-p/786564>


Answers:
author: Natalie Paramonova [Stiltsoft]
body: Hi [@Yosif Touma](/t5/user/viewprofilepage/user-id/4515191) ,

If you insert the issue count option in a table cell, You can remove the word 'issues' with the help of the Table Transformer macro (the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app).

Please find the detailed instructions in the answers to [this question](https://community.atlassian.com/t5/Confluence-questions/How-to-insert-Jira-issue-filter-in-quot-Total-Issue-Count-quot/qaq-p/1466616).


author: Nic Brough -Adaptavist-
body: It hasn't changed, have a look at the links Brittany gave.


Tags: cloud

confluence-cloud

jira

macro
Unable to create Meeting Notes in Confluence 7.12.3
Asked by Glenn Edwards:

When attempting to create meeting notes in a space (Confluence 7.12.3) the creation the application just spins, after selecting to close the window the meeting notes button disappears until the page is refreshed. There isn't an error generated on the front end, but in the atlassian-confluence.log there is an error stating (the id does vary from error entry to entry):

**WARN \[https-jsse-nio2-8443-exec9\]\[plugins.createcontent.impl.DefaultPromotedBlueprintService\] matchIdWithBlueprint blueprint not found with id : 17b4226f-a636-469e-8a8b-cc83bed17a14**

I've checked the system plugin for the Business Blueprints and everything is enabled including the sharing, I have even reinstalled Confluence but the problem persists. Any idea about may be going on here would be greatly appreciated. Thanks.


Answers:
author: Brant Schroeder
body: [@Glenn Edwards](/t5/user/viewprofilepage/user-id/622276)

I believe this will help you <https://confluence.atlassian.com/confkb/unable-to-create-a-page-using-confluence-s-blueprint-due-to-no-pagetemplate-found-for-contenttemplateref-963654886.html>

comments: author: Glenn Edwards
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Thank you, unfortunately after working through the steps present in the link that you provided it seems that this not quite the issue. After reviewing the applicable tables in the database, the Meeting notes template appears to be correct (at least in those parts of the database).


author: Brant Schroeder
body: Are you seeing any errors or information in your logs that correlates to the time you try creating the new meeting notes?

Also, is this happening in all spaces?


author: Glenn Edwards
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Thanks for the idea to check on the other spaces, I was able to successfully create meeting notes on another page. I double checked with the page that was having the issue and although the Create meeting note (blue) button appears to be the source of the issues/errors. When using the menu or grey Create meeting note button to create a meeting note the issue is not experienced.


author: Brant Schroeder
body: [@Glenn Edwards](/t5/user/viewprofilepage/user-id/622276)

Sounds like the macro button that provides that functionality on the page might be the issue. Have you tried adding it again to the page to see if this fixes the issue?


Tags: blueprint

confluence-server

meeting-notes

server
Can I assign documents to specific readers?
Asked by Scott Wilson:

I want to use Confluence to assign SOPs and other docs to new hires. I do not want them to make changes to the docs, but I want to track whether they've read each doc or not.

Can this be done with Confluence?


Answers:
author: Brant Schroeder
body: [@Scott Wilson](/t5/user/viewprofilepage/user-id/4504271) Welcome to the Atlassian Community

You will need an app like Comala read confirmation to track who has read the page. [https://marketplace.atlassian.com/apps/1222969/comala-read-confirmations?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1222969/comala-read-confirmations?tab=overview&hosting=cloud)


Tags: cloud

confluence-cloud
why copy paste from word document is not working?
Asked by arun.mahalingam:

I am trying to copy \& paste a table from MS word to a confluence page but it's not working.


Answers:
author: Bill Bailey
body: There are times when I have to take a table from MS Word (or Outlook), and paste it into Excel, then into Confluence. I am not sure what causes the issue, but I am assuming that something hidden in the structure causes Confluence an issue.


author: Brant Schroeder
body: [@arun.mahalingam](/t5/user/viewprofilepage/user-id/4108069)

It should work. What browser are you using? Have you tried a different browser? I am wondering if you have a browser extension that is causing the problem.

comments: author: arun.mahalingam
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) it was working fine till yesterday, I use google chrome. I doubt something changed with the browser!


author: Brant Schroeder
body: [@arun.mahalingam](/t5/user/viewprofilepage/user-id/4108069) What happens if you use a different browser or copy a different document? I am currently able to copy and paste into chrome without any issue.


author: arun.mahalingam
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) \& [@Bill Bailey](/t5/user/viewprofilepage/user-id/502089) I have tried different browser, from an excel sheet and from a new word document (take the table from the problematic word document to excel \& to a new word document) but none of the options worked. So I ended up creating the table in confluence and copy \& pasted each cell individually from the word document.

There was something in that word document that Confluence didn't like since I am still able to copy paste tables from other word documents.


Tags: cloud

confluence-cloud
What is function of RB Apps? Do I need them?
Asked by Pete P:

I was just in the process of renewing/updating my Confluence apps. I noticed I have quite a few with the preface RB. Most are not enabled. What are these and do I need them? I don't see anything in the marketplace for them.

![RB Add In.PNG](/t5/image/serverpage/image-id/155890iEDA42988C016F33B/image-size/large?v=v2&px=999 "RB Add In.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: They're a set of apps written many years ago, mostly retained to help support the scaffolding apps.

You might not need them at all, but it's far easier for you to have a quick read of <https://docs.servicerocket.com/support/knowledge-base/servicerocket-add-on-dependencies> and work out what is best for your system, than for us to write an essay!


Tags: app

confluence-server

server
Trigger in Comala document management to allow view access to everyone
Asked by Emily Guerin:

Hi,

I don't know how to add view access to everyone for a page that I want to restrict edit access to using a trigger at the end of a workflow.

Here is what I have :

{trigger:statechanged\|state=Release Process Complete}  
{add-restriction:type=edit\|user=12345}  
{add-restriction:type=view\|group=Jira_developers}  
{trigger}

I don't know what the group or user is called for 'everyone' and the group Jira_developers does not contain everyone.

I don't even know how to check what groups I can choose from.


Answers:
author: Mike Rink
body: [@Emily Guerin](/t5/user/viewprofilepage/user-id/4514902) welcome to the Community!

Without knowing all the Groups in your Confluence instance, this is a bit of a tricky question to answer. Generally speaking, there is a default group called confluence-users that every person in your instance should belong to. If you have admin access you can see all the groups under the Security tab in the admin menu.


Tags: confluence-server

server

trigger
Search for content in documents generated from Live Templates
Asked by Carles:

Hi,

a part of the documents in our Confluence system are created from several Live Templates which contains a simple Form (for helping create standarized documents in our organization).

Our problem is that we can't find any macro similar to "Content by label", but "Content by values in forms". Any content generated by a form is not searchable!

Any idea?

Thank you very much


Answers:
author: Robby Holtmann_IntraFind Software AG_
body: Hi [@Carles](/t5/user/viewprofilepage/user-id/4514843),

iFinder Search Macro, which is part of [iFinder Confluence Search](https://marketplace.atlassian.com/apps/1220508/ifinder-confluence-search?hosting=server&tab=overview), will help in your case.

You will find detail information here:

* [iFinder Search Macro](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/iFinder-Search-Macro-for-Confluence/ba-p/1717979)
* [iFinder Confluence Search](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Enterprise-Search-for-Confluence/ba-p/1584172)

Let me know, if you need furhter information or like to see a demo first.

Best

Robby


Tags: confluence-server

server
One Drive links don't show the preview (One Drive Business Plugin from Atlassian)
Asked by Thorsten Lausch:

I don't know why, but the plugin stopped working.

It tries to open up the Preview but then only shows the normal "Text link" to the share.

If I click on it, it opens up the file in the Browser.

In "edit" mode, when I add the link I can see the preview in the editor.

But after Saving, it only shows the link. No hint to the problem is known.

I uninstalled and installed the plugin again with no change. Any idea?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Thorsten Lausch](/t5/user/viewprofilepage/user-id/1584046)

Did you try to contact [Atlassian's support](https://support.atlassian.com/) for this? I haven't encounter that error and I think that your best shot will be their support.


Tags: cloud

confluence-cloud
Is there a limit to the size of response returned by /wiki/rest/api/space/spaceId API ?
Asked by shwetagulati:

I am calling the API   
{instanceUrl}/wiki/rest/api/space/{spaceId}?expand=permissions.subjects.user,permissions.subjects.group,permissions.subjects.user.group,permissions.group,group  
to get the space permissions.  

<br />

Wanted to check if there is any limit to the size of response returned ?


Answers:
author: Dominic Lagger
body: Hi [@shwetagulati](/t5/user/viewprofilepage/user-id/4464589)

Hmm, good question. Didn't see that in the [documentation here](https://developer.atlassian.com/cloud/confluence/rest/api-group-space/#api-wiki-rest-api-space-spacekey-get).

But I think there should be a limit, beacause normally confluence has a limit. In the limit case, you should have something like "limit, start, pagenumber" in your json answer.

Hope this helped a bit.

Regards, Dominic


Tags: cloud

confluence-cloud
What will happen when Confluence plugins reach service end date and not renew
Asked by Cindy:

Our company is using Confluence server version, and we have purchased around 20 plugins/add-ons for Confluence.

My question is about the MA. If we do not renew the plugins, will the plugins still available to use or not? The pages and contents published using the plugins, will be invalid after one year of our purchase?

Thanks.


Answers:
author: Bill Bailey
body: The plugins *will* continue to function, You just lose the right to upgrades and supports. Your plan should be to upgrade to the latest version *before* you go of maintanence.

This strategy can work well if you are going to stay at a given version of Confluence and not upgrade. Basically you just freeze your configuration.

comments: author: Cindy
body: Really thanks for your information. This is really helpful.


author: Patrick Vanhoof
body: I guess the plugins will continue to work until you will have a Confluence version that is not supported, then issues might arise.

And in my opnion you are no longer entitled to contact support or install new versions of the plugins.

To be sure you best contact the vendor of the plugin.

comments: author: Cindy
body: Really thanks for your information!


Tags: confluence-server

server
upgrading confluence getting failed
Asked by shrikant maheshwari:

Hi team,  
I am currently using confluence 6.5 and trying to upgrade to 7.4. But the upgrade is getting failed. After the upgrade is done successfully and after hitting the confluence URL i am getting redirected to the below page. And i am not getting any other option to proceed. I dont want to set up confluence in the cluster mode, could someone please suggest why i am getting redirected to configuring cluster page.

![confluence error.PNG](/t5/image/serverpage/image-id/155843i3F8EF91822C65B5A/image-size/large?v=v2&px=999 "confluence error.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: This page is triggered when you're setting up a Data Center node, not upgrading a Server Jira (although you may get it if you're upgrading an improperly configured DC node as well)

It's not a failed upgrade, you can fill in the questions it asks for and carry on to the rest of the configuration.


Tags: confluence-server

server