youngmon/atlassian-qna huggingface dataset:
Is there a way to associate multiple compass components to a single Jira issue?
Asked by Nate Whitehead:

It looks like the compass field in Jira only allows for a single component to be selected. Is there a plan (or am I just missing where to enable this) to have the field able to select multiple values? Also, when will Jira be able to have custom fields created associated to Compass values?


Answers:
author: Katie Silver
body: Hey [@Nate Whitehead](/t5/user/viewprofilepage/user-id/3989102) , great questions. We're working on multiselect as part of the next phase of field improvements which we hope to have out sometime this summer (US time.)

Can you tell me more about your second question? Custom fields related to Compass values, how are you thinking about using this?

comments: author: Nate Whitehead
body: Thanks Katie. I can envision people using Compass components as a field in different ways like "Impacts library", "Needs Service", "\<verb\> \<compass object type\>". Given that we have \>1000 projects/teams using Jira, there's going to be more than one definition for "what" the compass field implies - and in some cases I could envision a team needing to indicate one compass component for one 'verb' and another compass component for another.


author: Katie Silver
body: Got it. This is super helpful! Thanks for the detail ?


author: Holger Winkelmann
body: We have the same issue, and like to link multiple components to a Jira issue, basically the same multi select the internal components in Jira have


author: Katie Silver
body: Hey guys, quick update from our side - we are expecting to ship the first version of this work sometime in November. We're doing a huge overhaul of how Compass components work in Jira, and multi-select will be included (along with bulk edit, dashboard functionality, and other things you expect in Jira.) More to come soon, I'll make a post when we get a few more details nailed down.


author: Holger Winkelmann
body: Ok, then we will wait for this before starting with compass. Otherwise our component concept will break and add cognitive load for the team going back and forward


author: Katie Silver
body: makes sense - I'll keep you posted!


author: Katie Silver
body: Hi friends, check out the feature preview here: <https://community.atlassian.com/t5/Compass-articles/Coming-this-December-a-new-and-improved-integration-between/ba-p/2498839>  

This new integration **will** support multiple components per issue.


author: Holger Winkelmann
body: Wow, is there a new, better Atlassian dev lifecycle? Really impressed about the speed in compass development and Jira integration


author: Katie Silver
body: Ahh it makes me happy to hear you say that! Because we're a smaller product, Compass is able to move very quickly - we ship new features typically every sprint. I will say this work with Jira has taken us a bit longer than we expected, but it's worth it because this integration is going to be a huge step up. Glad you're interested :)
Component Business Stakeholders
Asked by Rui Sousa:

Are there any plans to add a list of users on a field to list business stakeholders?

This would be helpful for governance tasks, such as obtaining approval for downtimes, restoring backups after catastrophic incidents, etc.

I would also allow us to use Compass to keep track of who to send communications to, related to a specific component.


Answers:
author: Alie Sesay
body: Hey Rui, and welcome to the community!

I apologize for the delayed response.

I've reviewed it internally; unfortunately, we don't have a schedule or roadmap for it at the moment. However, we are keeping track of the request, and our team has recorded your feedback.

Warm regards,

Alie
Incident alerts - Opsgenie
Asked by Neill Holland:

Hi there,

I've been looking at getting Compass set up and linked to Opsgenie for pulling in Incident data to the Activity view and with the hope of this generating alerts to the owning teams that something has gone wrong.

However, all that happens is that the Incident appears on the timeline, there is no alert as there is when a Component is assigned or an announcement created.

For reference, we have a separate support team that receive Opsgenie alerts and then liaise with the dev team.


Answers:
author: Alie Sesay
body: Hey Neill, and welcome to the community!  

I apologize for the delayed response.  

I was wondering if the issue persists. If it does, please open a support ticket using the link so that we can help troubleshoot the issue: [Contact Support](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&product_key=compass&is_cloud=true&support_type=customer)  

Nevertheless, I suggest that you double-check your Compass-Opsgenie integration using the reference below: [Opsgenie - Compass integration](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Opsgenie/)   

Please let me know if there is anything else that I can help you with.

Best regards,  
Alie
Setting notification preferences
Asked by shall:

Is there a way in Compass to set notification preferences? I'd like the ability to turn off certain email notifications like when myself or my team are assigned as owners of a component.   

I'm picturing something similar to how Jira Software has notification preference settings.


Answers:
author: Alie Sesay
body: Hey Shall,

Unfortunately, Compass does not have granular notification preference settings like Jira Software. In Jira, you can customize notification schemes and preferences to control which events trigger email notifications. However, Compass, being a relatively newer platform, may not yet have this level of customization. Your feedback has been noted, and please keep an eye on our community post for future updates.  

Hope this helps to clarify! Please let me know if there is anything else that I can help you with.

Kind regards,

Alie
Does Compass only work in Jira Cloud or does it also work in Jira Data Center version?
Asked by Mukherjee, Sraman:

Compass is an amazing feature - but was wondering if Compass only work in Jira Cloud or it also works in Jira Data Center version?


Answers:
author: Manoj Gangwar
body: Hi [@Mukherjee, Sraman](/t5/user/viewprofilepage/user-id/5231988) ,

There is no plan for Compass to be available on-prem (datacenter). Atlassian's cloud products are getting better and more secure every day. Being a new product and Atlassian's focus on the cloud, we will be building out the product in Cloud for the foreseeable future.

comments: author: Mukherjee, Sraman
body: Thanks a lot [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) for letting me know this. I just had one more quick question - may I know if at SSC Atlassian - there are any tools that could be a competitor to Compass?
Do we know what tool(s) at SSC Atlassian Compass would be a competitor?
Asked by Mukherjee, Sraman:

So I went through the product summary, quite impressed by the features. But may I know if at SSC Atlassian - there are any tools that could be a competitor to Compass?


Answers:
author: zmnbvcxz_1988_m
body: [\<bottom![assem_mcr_new_w.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/269696iCED401AE5A8CC159/image-size/large?v=v2&px=999 "assem_mcr_new_w.jpg")\>](#bottom)
Send events using REST API - Not appearing in timeline
Asked by James_Crowe:

I'm trying to use the 'Send events using REST API' feature. When I make the POST it responds with a 202 response. But I can't see it in the timeline, I assume it should available almost straightaway.   

I've double checked event sources and they seems to be setup correctly. Any ideas really appreciated! :)  

Example curl command:  

(I've replaced any sensitive information).   

<br />

curl --location 'https://\<mydomain\>.atlassian.net/gateway/api/compass/v1/events' \\  
--header 'Accept: application/json' \\  
--header 'Content-Type: application/json' \\  
--header 'Authorization: Basic REMOVED_AUTH' \\  
--data '{  
"cloudId": "CLOUD_ID",  
"event": {  
"custom": {  
"displayName": "test",  
"lastUpdated": "2022-05-22T12:23:45Z",  
"updateSequenceNumber": 57,  
"description": "testing",  
"url": "https: //[www.example.com](http://www.example.com)",  
"externalEventSourceId": "poc-event-source-custom",  
"customEventProperties": {  
"id": "1234",  
"icon": "INFO"  
}  
}  
}  
}'  


Answers:
author: James_Crowe
body: Discovered this was user error. For starters the year is incorrect. Then subsequence updates did not fix the issue until I changed the sequence number.

comments: author: Phill Pafford
body: Hi James,

I have the exact same curl command, the only thing that differs is the \`externalEventSourceId\` but all I ever get is this response, any chance you ran into this and have a solution to solve it?

NOTE: I did follow the graphql commands and created the custom event type

```
{

  "errors": [

 {

    "type": "CREATE_EVENT_SOURCE_NOT_FOUND",

    "message": "We could not create the event because the event source is not found. Please check that the external event source ID and the type of event being submitted match the event source.If a Forge App ID was used during event source creation, please also check you are using the same Forge App ID when accessing the event source."

 }

 ]

}
```
Support for monorepos
Asked by JJ:

Adding a repository to a component worked well but if that repository is a monorepo with multiple components it's not possible to filter out the different metrics based on different rules.

Is there a different option that can be configured (eg. grouping PRs with a certain label inside a monorepo, filtering releases etc.)?


Answers:
author: prashant
body: +1 there needs to be more documentation on how monorepos work with compass


author: Ivan Diana
body: +1 needs to understand how it could be work with monorepo


author: Michelle Carr
body: +1 having same issue here


author: Joshua Chaitin-Pollak
body: I'm on day-zero with Compass having just enabled it a few minutes ago, but does this section of the documentation help?

<https://developer.atlassian.com/cloud/compass/config-as-code/manage-components-with-config-as-code/#managing-multiple-components-with-config-as-code-in-a-single-repository>
How are people supporting Inner Source Initiatives?
Asked by Leo O'Donnell:

In general, an Inner Source component could be supported by score cards, metrics etc.

There are a few differences:  

* discovery
* open source model effecting some different expectations

What practices are people using to support Inner Source?


Answers:
author: Alastair Wilkes
body: Hi Leo, that's an interesting question. It's not obvious to me how inner-source and open-source would materially differ when it comes to Compass (maybe some metrics would be different like PR cycle time) - what do you have in mind?
How to handle predefined metrics with multiple repositories
Asked by Garyl Paras:

For components that have multiple repositories. I did not find a way how to control which repo the predefined metrics will going to use.  

![compass-repos.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/255856i57DF240D3FD630C2/image-size/large?v=v2&px=999 "compass-repos.PNG")  

<br />

Also, is there a way to disconnect these predefined metrics?  
We opt-in to make our own custom metrics and these predefined metrics will appear to be duplicates. The reason we are creating our own metrics is to have control over the calculation in the source repo.


Answers:
author: Patrick Hill
body: Hey Garyl, thanks for raising this!

<br />

Our model for Compass at the moment relies on at most one metric source per component. In this case, it will be the repository that you first added to this component.

At the moment you can't disabled predefined metrics from Forge apps, however as a workaround you can delete them from a component via the API and re-create them yourself. The steps to follow there would be:

1. Use <https://github.com/atlassian-labs/compass-examples/tree/main/snippets/graphql/get-metric-values-for-component> to retrieve the metric sources for the component in question
2. Delete the metric source using <https://github.com/atlassian-labs/compass-examples/tree/main/snippets/graphql/delete-metric-source>
3. Recreate it using <https://github.com/atlassian-labs/compass-examples/tree/main/snippets/graphql/create-metric-source>

<br />

Looking at your attached screenshot - why not have a Cloud Resource component each for the network infrastructure and the app infrastructure? This way you could see when each piece changed independently in the activity feed!

<br />

We're thinking about some improvements to this and want to hear about your use cases for multiple metric sources for one Component - for example were you looking to aggregate across multiple sources, choose only one or had something else in mind?

Patrick

comments: author: Garyl Paras
body: Thanks for the response [@Patrick Hill](/t5/user/viewprofilepage/user-id/502126) . I'm going to try it and let you know the result. I hope that in future releases, there will be an easy way to disconnect predefined metrics in the UI, just like with custom metrics.  
The network and app infrastructure repositories are the resources that the component is using or hosted on. Putting it as a separate component will triple our catalog list. That is probably the only downside.


author: Garyl Paras
body: Disconnecting predefined metrics through API works as a workaround. Thanks!
Hide native Atlas fields on Projects
Asked by Rasmus Henriksen:

Hi everyone, is it possible to hide fields on Projects, in particular "Why are we doing it?" and "What will success look like?" as we are looking at adding multiple other fields.


Answers:
author: Hariharan Iyer
body: Hi [@Rasmus Henriksen](/t5/user/viewprofilepage/user-id/4818282) ,

Unfortunately, the default fields are not removable at present.
Disambiguate duplicate names?
Asked by Menotti Minutillo:

Atlas does not have any metadata when mentioning users, so if you have multiple users in your org with the same display name, the below happens. Worse, if you @ mention them or try to add them to the project, then remove them, they are auto added as followers which the project owner then cannot remove - so it is spammy.

I would like for this bounding box to include some metadata as to help differentiate users. Email, user name, title, something. Otherwise it literally breaks my ability to do basic tasks like write updates.

![Screenshot 2024-02-09 at 6.59.44?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/305485iC7F9A2B684B1089B/image-size/large?v=v2&px=999 "Screenshot 2024-02-09 at 6.59.44?AM.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

There's no way for the box to do this without breaching privacy laws in many countries. All you can do is ask your users to add identifiers that they don't care about sharing into their names.
Atlas: Removed user still receives notifications
Asked by Genevieve Eddison:

A user who has left our company, and their account has been disabled and removed from our Atlassian account, is still receiving email notifications from Atlas.   

When I go to a Goal in Atlas, I can still see their name under Followers.  
It's not possible them as a follower on Atlas.   

How do I prevent this?


Answers:
author: Carlos Garcia Navarro
body: Hi [@Genevieve Eddison](/t5/user/viewprofilepage/user-id/2070432) ,

It seems like users don't have the ability to remove followers as described here:

<https://community.atlassian.com/t5/Atlas-questions/How-do-I-remove-a-follower-of-an-Atlas-Project/qaq-p/2288293>

But if the account doesn't exist, or the user is deactivated, they shouldn't be receiving notifications. Have you checked this?:

<https://community.atlassian.com/t5/Atlas-questions/How-do-I-remove-deactivated-users-from-Department/qaq-p/2559869>

comments: author: Genevieve Eddison
body: That answer suggests that you have to use the API to remove the user? Surely since users are managed in the same place for Atlas and Jira, then removing one removes them from Atlas? Seems like bug to me.
Atlas Goal updates
Asked by Cat Jowett:

Hi,

Our SLT are asking

1. Is there a way to bulk upload Goals and Sub-goals to Atlas?

2. Is it possible for the status of projects associated with a sub-goal to update the status of the sub-goal and for the sub-goal statuses to update the goal status?

eg 3 projects are associated with a sub-goal, 2 are on target and 1 is at risk so the sub-goal status would show worst case, at risk, in this instance.

Thanks

Cat


Answers:
author: Simi S
body: Hey [@Cat Jowett](/t5/user/viewprofilepage/user-id/4711589) thanks for these questions:

1. The timeline is not certain, but we're currently investigating a .csv importer for goals. Would that work for the bulk upload?
2. We don't currently support this, but it is feedback we get from time to time and something for the team to consider. Would you want this automatic / calculated rollup of status to apply to all goals by default, or only when specified?

comments: author: Cat Jowett
body: Hey,

Thanks for getting back to me:

1. Yes, in this case a .csv uploader would do the job.

2. The option would be good, although I suspect by default we would roll up.


author: Charlie Reynolds
body: interacting in a list view would be good too e.g. similar to Issues/bulk features in JIRA software


author: Stefan Joerer
body: I also would appreciate option 2


author: Enrique Gutierrez
body: Any updates on the bulk importing?

A lot of managers end up creating ad-hoc excel files of hell for high-level visibility, and it would be easiest to make an initial load of data via such a bulk import tool
Filter goals based don project
Asked by Ananth Subramanian:

I have several projects and each of the projects have several associated goals. In the goals section, it displays all the goals and I cannot find a filter corresponding to "projects". Is there an easy way to filter goals related to a particular project?


Answers:
author: Simi S
body: Hi [@Ananth Subramanian](/t5/user/viewprofilepage/user-id/5180316) - we don't currently have a Projects filter on the Goals tab, but I'll discuss the suggestion with the team!

Curious to know more - would you be filtering by several projects at once? Or to just see the goals contributing to a single goal?

comments: author: Ananth Subramanian
body: [@Simi S](/t5/user/viewprofilepage/user-id/863307) thanks for getting back. To me this is hte first filter we must have in Atlas. Each of my projects are linked to an Epic in Jira and they are of course linked to several goals. As an owner I would like to see the goals correponding to each Project (epic) and currently I cannot do it. If there is a filter called project (where I can filter by projects) so that I can view all the goals related to a project then it would give a much better view and tracebility.


author: Simi S
body: Ah I see - thanks for describing that, we're currently looking into these experiences so it's helpful feedback for us to consider.

One thing that won't be a perfect match to what you need, but might be helpful in the meantime, is toggling on the 'Goal' column in the projects directory, or the 'Contributing projects' column in the goals directory - so that at least the table will show the connection.

![CleanShot 2024-02-07 at 12.50.12@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/305061i4916FA8211E0D1F5/image-dimensions/288x470?v=v2 "CleanShot 2024-02-07 at 12.50.12@2x.png")


author: Ananth Subramanian
body: Ah yes i missed that and is indeed helpful.

one more question - I still no not see the fields in teh sort option

e.g. i enabled related projects but if i go to sort button it shows only the default fileds and not "related projects"

is it possible to enable it?


author: Simi S
body: Thanks for that feedback - we're rolling out more sort options over time, so I'll capture this suggestion for the team.


Tags: goal
How to disable the prompt to create a first project for new users in Atlas
Asked by Barnett Temwa Msiska:

Hi,  

There is a prompt fora new user to create a first project in Atlas (See screenshot) how do I disable this?

Thanks

![Screenshot 2024-02-05 at 11.49.11.png](/t5/image/serverpage/image-id/304284i3886F47BA30FC136/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 at 11.49.11.png")


Answers:
author: Simi S
body: Hi [@Barnett Temwa Msiska](/t5/user/viewprofilepage/user-id/1751881) that's not currently possible as it's shown to all new users. Have you had any concerns from your team members when seeing this?

comments: author: Barnett Temwa Msiska
body: Hi [@Simi S](/t5/user/viewprofilepage/user-id/863307) yes, it is an issue because some of the team members do not typically create projects and others are clients who are interested in the project status and progression and would never need to create a project, ever. Therefore, this prompt is confusing to such people.

It would be nice if this feature could be turned on and off.
Stopping emails from Atlas
Asked by Kate:

I know I'm about to ask something blasphemous, so sorry in advance!  

I'm building a use case for our company to start using Atlas, but the cadence doesn't really work with how we would want to use it. Given that I'd likely aim for the people listed or acknowledged against Goals or Projects will likely be high-end Managers, I'm concerned about annoying them into avoiding Atlas before we really have a chance to sell them on its use.  

So, while we wait for the ability to modify update request cadances within the tool, is it possible to turn off notifications/emails from Atlas for all users?


Answers:
author: Taronish Pithawala
body: As a "follower", receiving an email every time someone updates a project with a learning/decision/etc. is such a nuisance that it is forcing our team members to stop following projects. But they'd still like to receive the weekly digests.


Tags: notification
Show team of an atlas project in Confluence?
Asked by Luzia Franke:

We want to list the members of our teams in Confluence (cloud) as an overview for the documentation of our projects. Is there a way to automatically get the information about the team members from Atlas using a macro?


Answers:
author: Amanda Barber
body: Hi, [@Luzia Franke](/t5/user/viewprofilepage/user-id/5417990) - if you mention the team by using the @ symbol and the team name, all team members will be listed in parentheses.


Tags: confluence-cloud
I want to see updated goals and project real time in Atlas
Asked by kyungil:

Q1. When I write goals and project updates in the atlas, they are updated in the feed. I think they are displayed in the form of last month or last week. Is it possible to display them in the feed in real time?  

Q2. Is it possible to have updates written to goals and feeds sent as messages to a specific Slack channel in real time?


Answers:
author: Steffen Opel _Utoolity_
body: Hi [@kyungil](/t5/user/viewprofilepage/user-id/5417623), and welcome to the Atlassian Community!

I think this has been requested a few times already, and the state of affairs and Atlassian's position are strangely contradictory, yet might help you regardless, see the Atlas team's answer to [Atlas Home - Project Updates](https://community.atlassian.com/t5/Atlas-questions/Re-Atlas-Home-Project-Updates/qaq-p/2521045/comment-id/663#M663):

Q1. As Vernon explains in more detail, they "don't have any plans for project updates to become a live feed".

Q2. Regardless, and contradicting Atlassian's argument for Q1, "You can connect projects to Slack or MS Teams to have updates shared in channels directly after they are posted.", refer to the docs for details:

* [How to use Atlas with Slack](https://intercom.help/atlas-by-atlassian/en/articles/6153621-how-to-use-atlas-with-slack)

Cheers,  
Steffen

*** ** * ** ***

PS: We use the Slack integration, but it's outright confusing for team members why the two different feeds are behaving completely different. Most users use both Atlas and Slack, and usually they'd prefer to get these updates *either* live *or* delayed, but definitely not both just by chance of the tool they are looking at.