Cannot access our Confluence and Jira Account
Asked by Shaz Khan:

Hi Guys,

Can you please check why we are unable to access our Confluence and Jira accounts?

**Confluence:** <https://kroous.atlassian.net/wiki/home>

**Jira:** <https://kroous.atlassian.net/jira/projects>

If you can include the following email in your response:

skhan@kroo.us


Answers:
author: Stephen Sifers
body: Hello, We're sorry you've been impacted by this incident. We have sent email communications to all affected customers which provide further details of the incident as well as a[link](http://status.atlassian.com) for live status updates. Reach out to us at <https://support.atlassian.com/contact> if you have any questions or concerns.

Additionally, we're checking and validating anyone who has posted in Community to report their site has been impacted and we are creating a support request on their behalf. If you're unsure if an issue has been created for your site we suggest reaching out to your site admins or technical contacts.

Regards,  
Stephen Sifers \| Product Lead, Community


author: Dillon
body: Atlassian is experiencing a service disruption. Be sure to subscribe to updates via: <https://status.atlassian.com/>

comments: author: Kishan Sharma
body: Atlassian is continuing to work on issues with multiple instances that are showing under maintenance impacting some Jira Work Management, Jira Service Management, Confluence, Jira Software, Atlassian Access and Opsgenie Cloud customers.

They have identified the root cause and planning for mitigation steps.

I would suggest subscribing to - <https://jira-software.status.atlassian.com/incidents/gms0m979jxbr> so that you get notifications on the latest status updates.


author: Stephen Sifers
body: Hello,  
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions [here](https://community.atlassian.com/t5/Feedback-Forum-questions/Updates-and-Q-amp-A-on-active-incident-affecting-Atlassian/qaq-p/2000572) and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted [a blog about this incident](https://www.atlassian.com/engineering/april-2022-outage-update) with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,  
Stephen Sifers \| Product Lead, Community


Tags: atl-rvw

cloud

confluence-cloud

jira