Struggling to get Crucible to start and link with JIRA
Asked by Rob Harwood-Smith:

Hi - our Atlassian administrator has gone to pastures new, and I am trying to get Crucible going.

We have been using JIRA with Fisheye (integrated with Perforce) for a while now. We also trialed Crucible a while back (possibly) on a different installation.

Today I got a Crucible license, and have downloaded and installed it. I am trying to get it to hook in with our existing Jira/FishEye setup. However I can't see any evidence that Crucible is running, and I can't load the admin page - HTTP 403 Forbidden error.

I am clearly out of my depth, I have tried to read through the online help and my problems don't seem to match the documentation well enough for me to work out what to do.

**Update**

I think my fisheye is running of a different port - hence the 403 error?

If I go to the admin page for fisheye on the correct port for fisheye (8081 in my case) I do not see Crucible anywhere....

I have bought a license, but as it is a starter license (and post July 17) I can't get support. If I can't get support I can't get started. If I can't get started we will never move on up to the higher licensing tiers. **This is NOT good for anybody.** Please someone point me in the right direction or offer some support - otherwise we will have to start looking at alternaives to JIRA, Fisheye and Crucible.


Answers:
author: Felipe Kraemer
body: Hi [@Rob Harwood-Smith](/t5/user/viewprofilepage/user-id/567240),

Please note that Fisheye and Crucible are downloaded in a single package and run as a single instance. You just choose to enable one and / or the other by configuring a valid license for each in their respective license text areas, as can be seen here:![FECRU_update_license](https://community.atlassian.com/t5/image/serverpage/image-id/7052iA474AEA342FA6373/image-size/large?v=v2&px=999 "FECRU_update_license")

It looks to me, however, that you have downloaded and installed Crucible separately. That approach will not allow you to integrate it with your existing Jira / Fisheye setup.

All you need to do is follow the document [Updating your Crucible license](https://confluence.atlassian.com/crucible/updating-your-crucible-license-425463968.html), in order to configure the Crucible license key along with your existing Fisheye license, which should allow you to run Crucible and Fisheye together, as a single instance.

You can also safely delete the separate Crucible installation and continue using just the Fisheye installation, which from now onwards will be a Fisheye + Crucible installation.

More information about this can be found in our [Crucible and FishEye](https://confluence.atlassian.com/crucible/crucible-and-fisheye-298977540.html) documentation.

Please let me know if you have any further questions or need any further clarifications.

comments: author: Rob Harwood-Smith
body: Thanks for your assistance - **I am now working**!

I think there is something strange with our installation as the pages displayed in the admin area, seem different depending on my route in? But by entering via the host:configured port/admin worked for me, then selected the system Settings and after a few seconds the correct page displayed. Somehow I had previously got confused and applied the license on anther page, which had no affect.

In short - not sure how I was getting it wrong before, but your help has got me started! **Thanks**.


author: Felipe Kraemer
body: Hi [@Rob Harwood-Smith](/t5/user/viewprofilepage/user-id/567240),

It's great to hear that!

The administration panel should be the same for both products, as they run as a single instance and use the same settings (e.g., SSL settings, proxy, mail server, etc).

According [Administering Fisheye](https://confluence.atlassian.com/fisheye/administering-fisheye-298976817.html), there are three ways of reaching the administration panel:

* by logging in to FishEye using an administrator's account and clicking the 'cog' icon next to your profile picture.
* by clicking **Administration** at the foot of the screen and entering the admin password.
* by navigating to `http://HOSTNAME:8060/admin/`, where `HOSTNAME` is the name of the server on which you installed Fisheye.

As your original question was answered, I will mark it as accepted solution.


Tags: getting-started

install