Keep getting the error "Page tree failed to load" - FIXED 01/08/2022
Asked by Athul Santimon:

FIXED AS OF 01/08/2022
> We're in a new confluence instance and getting the following error:
>
> ![image.png](/t5/image/serverpage/image-id/208811i4B3EB73DE45B2726/image-size/large?v=v2&px=999 "image.png")
>
> Unsure why this is happening, I've reset chrome, logged out/back in.
>
> I'm not sure what to do here as it says to contact the space administrator, but that is me; contacting myself isn't helping :D
>
> UPDATE:
>
> Looks like Atlassian are now aware of the issue and are looking into it:
>
> ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/208839iEEAC1FFCE9FF73AD/image-size/large?v=v2&px=999 "image.png")
>
> You can follow the progress here at: <https://confluence.status.atlassian.com/>


Answers:
author: Mark Edgar-Brown
body: I would suggest raising a support ticket, more people raise the issue, more they will start to look into the issue and provide a status update

comments: author: nic_webb
body: *There's now an update on the Confluence status page detailing this is an issue they are looking at.*


author: Lucky Okehigbemen
body: it seems like the issue has been resolved. The page tree is now working fine for me.


author: Sridevi
body: Yes, it works for me. Hope the same for others...


author: nic_webb
body: Same here and I've raised a support ticket with Atlassian re the issue.  

Update on Confluence Status page this morning appears to be a known issue they are investigating.

comments: author: Damien Issac
body: Hello, can you share the link to the support ticket?


author: Stijn Beeckmans
body: [@nic_webb](/t5/user/viewprofilepage/user-id/4294722) : what's the link to your support ticket?


author: gue
body: [@nic_webb](/t5/user/viewprofilepage/user-id/4294722) Pls shareyour ticket. I agree with [@Stijn Beeckmans](/t5/user/viewprofilepage/user-id/4173488) . if we want to get attention by Atlassian, we need to work together and create momentum


author: nic_webb
body: They are aware you can see the issue raised on the Atlassian Status page for Confluence.


author: Rita Leitner Gaspar
body: Same here!


author: Stef Rommes
body: You can still relatively easily access your pages via '/wiki/spaces/SPACE_KEY/pages' until the issue is resolved.


author: Olaf Bonness
body: Observing same problem "Page tree failed to load" at our side - Frustrating ...


author: Sridevi
body: Yes, I'm also getting the same issue.


author: Joris Nieuwenhuijse
body: Same issues over here


author: Joao Freire
body: Same here


author: Michael van der Walt
body: Same here, Redis cluster out of memory?  
Browser console log excerpt:

> Error: GraphQL error: xxx: command not allowed when used memory \> 'maxmemory'.. channel: \[id: xxx, L:/10.255.0.9:61478 - R:rpr1a6nte6uvkj6n-001.rpr1a6nte6uvkj6n.qgee1s.euw1.cache.amazonaws.com/10.83.73.122:6379\] ....codec=org.redisson.client.codec.ByteArrayCodec\]


author: Robert Baker
body: I'm also getting this error, which is becoming very frustrating.   
Looks like something similar happened back in January too, so must be a reoccurring issue.


author: Anton Prohorov
body: Same here, tried doing something with my browsers or logging out and in, but it wouldn't help at all


author: Jack Roland
body: I'm getting the exact same issue in all my jira boards on all of my accounts! I also checked for both Safari and Chrome and the issue is the same in both browsers...


Tags: cloud

confluence-cloud