youngmon/atlassian-qna huggingface dataset:
Spaces and Profile Pictures not appearing after upgrade
Asked by tschmidt@tnc.org:

So I am using Confluence Server and did an upgrade via the tar.gz files. I have them in a directory and use a symlink to point to the proper version.

If I point to 7.18.2 everything works fine.

If I point to 7.18.3 I see no profile pictures, spaces are absent and even the 'Reindex' button does not appear.

I can switch the installation directory and see all my content. I verified the home directory is properly set on both. I have literally diff'ed the directories and can't see any difference in config files.

Anyone have any clue what could be happening here?


Answers:
author: AAMIR ANSARI
body: Hi [tschmidt@tnc.org](/t5/user/viewprofilepage/user-id/2978369) ,

Thank you for reaching out to Atlassian Community.

Without looking into the application logs, it would be difficult to identify the issue. But typically this kind of issue arises from corrupt indexes. I would suggest you rebuild the indexes from scratch following the below document:

* <https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html>

I hope this help. However, if you further face issues, reaching out to [Atlassian Support](https://support.atlassian.com/) would be the best option for you.

Thanks,

Aamir

comments: author: tschmidt@tnc.org
body: I can't find any errors in the logs. The problem is I don't even have an option to reindex from the GUI as the button does not appear on the given page.


author: Gabriela Costa {Appfire}
body: Did it show any errors during or after the installation? Are you having any connection issues? Can you reinstall the new version again?

comments: author: tschmidt@tnc.org
body: Thanks, no errors on install or connection issues. I can literally just flip the symlink to go between versions and 7.18.2 works but 7.18.3 is broken.


Tags: confluence-server

server
"Get more insights" / analytics for a page and all children/descendents?
Asked by James Owers-Bardsley:

<https://support.atlassian.com/confluence-cloud/docs/view-insights-on-pages/>

This help page gives details about how to get analytics on a given page - is it possible also accumulate views for all sub pages too i.e. children? I'd love to get a more in depth view of what pages are useful to people without having to click on each one individually.


Answers:
author: Fabian Lim
body: Hi [@James Owers-Bardsley](/t5/user/viewprofilepage/user-id/4987931)

You can consider upgrading to premium which has what you need: <https://support.atlassian.com/confluence-cloud/docs/view-analytics-to-see-how-content-is-performing/>

But it may be expensive.

Other options are third party plugins like [viewtracker](https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?gclid=Cj0KCQjwuaiXBhCCARIsAKZLt3nrkZTCWFL5uTsUFG9mjUzec5mMSRSVD6GCTZg4NupUjuGxJ3qhcyAaAsHREALw_wcB&hsa_acc=2996739681&hsa_ad=286585409989&hsa_cam=1500379569&hsa_grp=61904270150&hsa_kw=%2Bconfluence%20%2Banalytics&hsa_mt=b&hsa_net=adwords&hsa_src=g&hsa_tgt=kwd-359067443010&hsa_ver=3&tab=overview&utm_campaign=Analytics%20for%20Confluence&utm_medium=ppc&utm_source=google-ads&utm_term=%2Bconfluence%20%2Banalytics&hosting=cloud).

Cheers


Tags: cloud

confluence-cloud
How can I apply a credit note to an invoice in projector
Asked by Viviana Jurado:

I have create a credit note for onw of my clients from the desktop app and applied to an invoice, however when I am looking at the project budget and the reports this credit note is not picking up and therefore it looks like I have now gone over budget - I need help with this as the article in the website are not very clear on this.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I think you may be in the wrong place here. I think the software you are having a problem with is not Atlassian software, but the owners of it use Atlassian's Confluence for documentation.

I suspect you have clicked "help with Confluence" instead of "help with the software I'm using".

If that's not right, then you'll need to tell us what app you have used to add all these functions to Confluence.
Student access
Asked by Megan White:

I have set up a Trello board for each of my five classes. On each board, a student has their own list to work on. I need to invite students to the board. I have tried to share the link with students and have also tried to directly invite them with their email.

The problem is that the invitation prompts the students to set up a Trello account. I have them log in with their Gmail account, but then Trello sends a password. The issue is that our school does not allow outside organizations to send emails to our kids.

How can I have the students access the Trello board without having a Trello account?


Answers:
author: G subramanyam
body: Hi [@Megan White](/t5/user/viewprofilepage/user-id/4317739) welcome to the Trello Atlassian community.

When you say "Trello sends a password", are you referring to the "login code" that is being sent to Gmail?

comments: author: Megan White
body: Yes. It comes through from the Atlassian Community, but my kids can't get emails from outside companies beyond our school.


author: G subramanyam
body: Sending the security code is the new layer added by Atlassian cloud. It's not just to Trello but when user access any of the Atlassian products.

Your issue needs to be checked and worked by your school network admin as per their policies of allowing Gmail/ add to whitelist etc.


author: Carol Snyder
body: Since students have limited access to the dashboard where most of the tasks are located, they are not able to find the proper information in time and meet the deadline for assignments. That is the reason why a lot of my classmates use only <https://writix.co.uk/report-writing-service> online report writing service as they just can't handle all tasks by themselves. It is a great idea to ask the professionals for help but I hope the issue with the dashboard and access will be resolved soon.


Tags: access

password

user
customize observer settings?
Asked by Koert Klaren:

Hi! We want to upgrade our Trello license to Bussiness Class. BUT in advance we would like to know the following:

- when adding an Observer, can we customize the setting in terms of visibility? We want to share our board with our clients, but would like to keep the names of the team members and their personal details confidential.

- is this possible?

- or is there a power-up making that possible?

Looking forward to your reply!


Answers:
author: Matthew Cook
body: I would also like this feature as it would save me having to create 2 boards


author: Michael Pryor
body: No, we don't have a way to make the names of the people interacting on the boards secret from the other people interacting on the boards.

If your team members are NOT on the boards that your clients are on, then just add your clients directly to their board (not to your team), and they can only see the stuff going on in that board.


Tags: configuration

observer
how can I change an e-mail in my account?
Asked by X-men:

Good afternoon! The account is registered to me. Since I'm leaving the team, I need to change the email in my trello account so that other members can use it, how can I do this?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@X-men](/t5/user/viewprofilepage/user-id/4317603)

Welcome to the Atlassian Community!

You have to follow this guide to change your email <https://help.trello.com/article/773-changing-account-credentials>

comments: author: X-men
body: Fanks)
Why can't I see team members avatars?
Asked by solmazk:

Hello

A while ago when I closed and reopened my trello app in mac then I could no longer see anyone's avatars and I can only see their initials. I opened trello in the browser as well and I had the same issue. I asked my colleagues but they don't have such a problem. What has caused this How can I fix it? (I can see my own avatar by the way)

![Screenshot 2021-03-23 at 09.01.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/135473iF3F0E4A5ACE4C996/image-size/large?v=v2&px=999 "Screenshot 2021-03-23 at 09.01.27.png")


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@solmazk](/t5/user/viewprofilepage/user-id/4317420)

Welcome to the Atlassian Community!

Well, your team members might have not set avatar that's why you are not able to see any avatar!

OR

It might have occurred due to caching!

You have to clear the cache \& browsing history from the browser and then re-open your browser!

for the app uninstall the app and install it again!

Make sure you are not using any third-party AdBlock or any other extensions in your browser or pc/mac!

comments: author: solmazk
body: Hello

As mentioned in the original post, I asked my colleagues but they didn't have this issue. They could see each other's profile pictures.

I reinstalled trello app and deleted cache in browser, but in both places, I can't still see my team member's avatars.


author: Soumyadeep Mandal - SaM
body: Well, in that case, you can [ask Trello support](http://trello.com/contact)


Tags: avatar
Advanced checklist doesn't appear on calendar
Asked by Ryo Asuma:

Items in checklist doesn't appear on calendar.

Team is already upgraded to business class.

What might be the cause for this?


Answers:
author: Emily Gillette
body: I'm also experiencing this problem, but unfortunately the article that was shared wasn't helpful. Is there any insight? I only am able to see the due dates for cards on my calendar. I currently have a business class account and am not seeing the due dates for advanced checklists on the calendar.


author: Vero Rivas
body: Hi [@Ryo Asuma](/t5/user/viewprofilepage/user-id/4317178)

Look at this post, maybe can help you

<https://help.trello.com/article/942-how-to-use-advanced-checklists-to-set-due-dates-and-add-members-to-checklist-items>

Cheers


Tags: checklist
If I join a team, can everyone on the team see my existing personal boards?
Asked by J M:

I use Trello with several personal boards, that I want to keep entirely private. If I join a team, can everyone see them? Would it be smarter to start a new Trello account for each team I join similar to how each Slack team has its own login and they are completely separate? I noticed there is "add an account" functionality now with Trello so thinking that might be smarter. However, I wonder if I can copy cards between different accounts too? Many questions, this Trello teams implementation is very confusing and unclear.


Answers:
author: milynnus
body: [@J M](/t5/user/viewprofilepage/user-id/4316735)

Being confused is perfectly normal when you are new to Trello. We went through that phase.   
Only members in a private board can edit a board. Team membership should not affect that.   
You can copy cards across boards for boards where you are a member. That destination board could have another person as the admin and 'own' that board.   
If you need help do let me know.

comments: author: J M
body: So people on the team can never see my board, even if I take a card from the team and put it on my board? How easy is it to mess this up and inadvertently give someone access? Will my idea about a completely separate Trello account solve this issue or make things more difficult? I don't understand why they didn't just make this work the same way as being in different workspaces in Slack where everything is completely insulated.


author: milynnus
body: [@J M](/t5/user/viewprofilepage/user-id/4316735)

As admin you have full control of private boards. If team membership does not overlap, you should be able to mitigate that concern. I do not enough about Slack aside from some development work done recently.

My greater concern as developer is how easy it for list and board names to be changed in Trelllo. It can mess up the automation.
Get direct message slack notification when I add a new card to a team list in Trello.
Asked by Berwin:

I have a shared board for my team. Individual team members have their own list with their backlog of tasks.

When a new card is added to an individuals list, I currently have a Butler automation to tag the user and label the card. I'd also like it to send that individual to receive a slack message in their private channel. Currently I can only see the possibility for a slack message to be sent to a group channel in Slack.


Answers:
author: milynnus
body: [@Berwin](/t5/user/viewprofilepage/user-id/4316741)

Have you looked at Zapier? I only started to explore slack a few days ago to find a way to send a message to a different channel based on some values on the board. I can look at can this be applied to dm a specific user. Btw I am not using Zapier.


Tags: slack
Move Date in List Name to Custom Field on a Card
Asked by Matthew Hoelzl:

We import containers from over seas. We have a board called Containers and each list is the container number. The list name is the Container number and the ETA to port. Each card in that list is a customer order that in on that container. I have a custom date to populate the ETA to port.

Is there a way to use Butler to take the date in the name of the List and populate the custom field date? We want this for when the ETA to port changes we can update the list title and then all the cards in that list update as well.


Answers:
author: milynnus
body: [@Matthew Hoelzl](/t5/user/viewprofilepage/user-id/4316658)

Currently, in Butler you cannot set a date using the another date. I don't think you can do that with a date on a list. My work around would be to have a card with a due date a the top of the list and you can collect all the container cards and link them to that card. That way you have a mechanism to work with both ETA card and the container cards.

I do have a means to add use the due date if you must to update the cf date if you want.

comments: author: Matthew Hoelzl
body: I have created two rules for this containers board. First rule will add a card to a new list on the containers board called ETA to Port and the second rule will a link any cards added to the list to the ETA to Port card.

If I understand correctly, you have a way to set the CF Date on the linked cards if I use the Due Date in the first card. How is this accomplished? Thanks.


author: milynnus
body: [@Matthew Hoelzl](/t5/user/viewprofilepage/user-id/4316658)

I realised that there typo errors in my post. I corrected it.   

For the matter on using due dates to set a cf date, please go to my profile \> website\> gig and projects\> products\>Just a Butler add-on. There is a module under dates that can handle the above.
Possible to enable Butler board/card buttons across multiple boards?
Asked by Julian Patterson:

I have multiple Trello boards I am setting up but I am not seeing my Butler buttons populating across the different boards. Is that some process or feature I need to enable that allows for this?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi Julian,

Each Butler button you create on a Trello board is then only associated to that board. A possible loop hole would be to set up one main board with the buttons and then duplicate the boards for your other projects - when duplicating a board everything should be carried over including Butler automations.

I hope this helps but let me know if you have any other questions ?

All the best,

Laura


Tags: butler
Poderia filtrar numa lista de cart?es somente os pendentes?
Asked by Sandra Lopes:

Cart?es conclu?dos e pendentes. Gostaria de filtrar somente os cart?es que ainda est?o pendentes de entrega. Assim, quando conclu?sse algum cart?o, ele sairia da minha vis?o na lista. Ajudaria bastante ter esse tipo de filtro. Somente os pendentes de entrega ou somente os conclu?dos.


Answers:
author: Vero Rivas
body: Hi [@Sandra Lopes](/t5/user/viewprofilepage/user-id/4316434)

Look at this posts, maybe can help you

<https://help.trello.com/article/972-filtering-vs-searching>

<https://help.trello.com/article/808-searching-for-cards-all-boards>

<https://help.trello.com/article/787-filtering-search-cards-on-a-board>

<https://blog.trello.com/card-filter-updates-cards-page-sorting-checklist-copy-and-more>

Cheers
How do I get my card to put a line through when I'm finished?
Asked by Angela Loewen:

Even when I check complete, it doesn't put a line through it on calendar view.


Answers:
author: Keli
body: Hi [@Angela Loewen](/t5/user/viewprofilepage/user-id/4316410), Keli here with Trello's support team!

Right now, the Calendar View feature doesn't include a visual indicator that a due date has been completed. That's something that's on our radar!

Alternatively, the legacy [Calendar Power-Up](https://trello.com/power-ups/55a5d917446f517774210011) does show a visual indication, and once you check a due date as completed you'll see the card has a strike-through in the Calendar Power-Up. I hope this helps in the meantime.
Can I get a daily report of how many cards are overdue by user?
Asked by bluearrowtelematics:

The title basically explains it. I want an email nightly with a breakdown of how many cards are overdue by each user on the board. We're having a major issue with cards remaining overdue.

It would also be nice to have the average amount of time of overdue cards per user but that would be secondary.

Thanks!


Answers:
author: milynnus
body: [@bluearrowtelematics](/t5/user/viewprofilepage/user-id/3803921)

I am not at my computer, for report by user you need to create separate report variables and assembled them in the email.   

I am currently doing a project where it compute the OTD on each card. In that way they can do some analysis. We are test with Screenful now. To have this real-time you have find and use a power up. You might be able use smartfields but I am not certain they have the averages by individuals.


author: Vero Rivas
body: Hi [@bluearrowtelematics](/t5/user/viewprofilepage/user-id/3803921)

Look at this posts, maybe can help you

<https://help.trello.com/article/1192-creating-reports-with-butler>

<https://trello.com/power-ups/5d367a59d5db032812ddbf22/time-tracking-reporting>

Cheers
Is board and user(login) data separate stored on different servers?
Asked by Klaasjan Mors:

Hi,

I searched the Trello and Atlassian site, but I could not find my answer.

Is login data stored on different servers than the data from the Trello boards?

Best Regars

Klaasjan Mors


Answers:
author: Michael Pryor
body: Yes and no. We have account level data in Trello servers, but authentication (for most users) happens at the Atlassian Account level which is not specifically stored in the Trello servers (but instead in the Atlassian Account servers).

comments: author: Klaasjan Mors
body: Ok, clear. but all information user data as login data is stored at servers in the USA?


Tags: security
Single-Board Guest vs Observer
Asked by Ana Llabr?s:

What's de difference between Single Board Guest and Observer?

Thanks!


Answers:
author: Vero Rivas
body: Hi [@Ana Llabr?s](/t5/user/viewprofilepage/user-id/4316132)

Look at this posts, maybe can help you

<https://help.trello.com/article/791-changing-permissions-on-a-board>

<https://help.trello.com/article/732-adding-observers-to-boards>

Cheers
Can observers view who is assigned to a card?
Asked by Ana Llabr?s:

I would like to know if the observers can see who is assigned to a card or if there is any way to hide that information.

Thanks!


Answers:
author: Vero Rivas
body: Hi [@Ana Llabr?s](/t5/user/viewprofilepage/user-id/4316132)

Look at this

<https://help.trello.com/article/732-adding-observers-to-boards>

Cheers


Tags: observer
how to avoid setting the same time for due date manually?
Asked by hlopetz:

hey there,

in most cases i set the same time (8pm) for every due date. Trello saves the preference in \~75% cases, but frequently i have to change the default 12am back to 8pm manually again and again. that's annoying tbh. sometimes an unnoticed 12am brings confusion, so i have to apology.

could you please check why Trello resets default time to 12am? i'd keep the last entered time while i set a due date for every ticket, as Trello does in most cases.

i am on the same board, not refreshing the page. my browser is Chrome for Win.

thanks


Answers:
author: Ryan
body: Hi there,

It looks like you sent a ticket to us as well, but happy to post parts of my answer here so that others can see too!

The default time should be the current time. If you change this on one of your cards, the default will switch to the new time and this will be seen on future due dates that you set. When you end your session (log out or refresh your browse), the default will revert back to the current time - this is why 8pm isn't remaining as the default for you.

I'm talking to the team about this to make this logic a little bit smoother, so hopefully they are able to look into this.

Thanks!
Automate dated lists to be created weekly with the day, date, month and year.
Asked by Ankiah Kirkhoff:

Every Sunday at 10pm, I want dated lists created for the entire week in the following format - Monday, 22 March 2021.

It needs to be Monday - Sunday every week.

The previous weeks days should then be deleted and any cards still left in those list should be moved back to the Backlog list.

How can I do that?


Answers:
author: Lam
body: Hi [@Ankiah Kirkhoff](/t5/user/viewprofilepage/user-id/4314813) - Thanks for reaching out to the community! You should be able to create those lists in the format you want by using a combination of Trello's Butler date variables and arithmetics with a calendar rule:

<https://help.trello.com/article/1157-variables>

<https://help.trello.com/article/1159-arithmetic-in-date-variables>

However as you'll always be referencing 7 days in a week, it might be easier to simply name all your cards with static names eg Monday, Tuesday, Wednesday etc and then have a calendar rule that goes through each list every Sunday at 10pm, and moves all the cards(if there are any) over to your 'backlogs' list. The rule will look something like this: <https://share.getcloudapp.com/llu5mrb7>

Let us know how you go with setting that up.

Lam
Lists automatically created again when i delete them
Asked by Nezih Bilgin:

Hi folks,

I can't understand whats going on about one of my board. When i delete a list in that specific board, it creates a new list with same name. I thought butler has a rule that work like that. But i closed all of the rules and results are the same. Now i just have custom field power up. I suspect i tried a new workflow powerup before so I delete it. There is no change.

Do you guess what it could be?


Answers:
author: Nezih Bilgin
body: I found the answer, there is a list of installed powerups in the settings menu. I revoke the access related powerups. Now it is solved.
Adding a reminder to cards as all Day instead of a fix time onto cards
Asked by Pete:

Hello everyone i am new user, When i add a card it has a time when a reminder will be set I want the reminder to be all day or no time can any one help


Answers:
author: Erica Moss
body: [@Pete](/t5/user/viewprofilepage/user-id/4312290) Hey, Pete! This sounds like a Trello-related question, so I'm going to move it to that collection, so that you can get the best possible answers.

comments: author: Pete
body: Thank you


Tags: reminder
???? ? ?? ????? ??????????????????, ??? ???????????, ?? ??? ??? ??????????? ??????? ?? ???????
Asked by ?????????:

???? ? ?? ????? ??????????????????, ??? ???????????, ?? ??? ??? ??????????? ??????? ?? ???????


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@?????????](/t5/user/viewprofilepage/user-id/4315197)

Welcome to the community!

If you have registered recently on Trello then you might be using the Business class plan for a trial period of 14 days! After 14 days your account will be automatically downgraded to a Free plan!