youngmon/atlassian-qna huggingface dataset:
N?o estou conseguindo acessar meus pr?prios quadros / I can't access my own boards
Asked by Sabrina Alessandra Ambrosio:

N?o estou conseguindo acessar meus pr?prios quadros / I can't access my own boards

Me ajudem, eu n?o posso perder todos os documentos que est?o salvos nos meus quadros / Help me, I can't lose all the documents that are saved on my boards

A mensagem que aparece indica que eu devo pedir autoriza??o de acesso ao quadro, como se essa tentativa estivesse sendo realizada de outro e-mail externo, mas n?o ?. / The message that appears indicates that I must request authorization to access the board, as if this attempt was being made from another external email, but it is not.

Help


Answers:
author: Augusto Lisboa
body: Ol?, Sabrina.

Esse erro ? comumente associado ao email utilizado para acessar a conta. Pode ser que seus dados estejam associados com outra conta que voc? utilizou para logar no passado.

Recomendo que tente acessar usando outros email que tenha acesso, e procure pelos dados.

Me avise caso n?o encontre seus dados mesmo assim!

comments: author: Sabrina Alessandra Ambrosio
body: Bom dia!

Ainda n?o consigo encontrar meus dados .

Antes, eu fazia login diretamente pelo google. Agora fa?o login pelo campo de login e senha, mas mantendo o mesmo e-mail. Depois dessa mudan?a, perdi meus dados.

Veja o print de tela que envio. A mensagem de erro fala para eu solicitar acesso ao quadro para o propriet?rio. Ocorre que ? o meu pr?prio e-mail, no qual estou logada...

Por favor, pode me ajudar com isso?

Agrade?o desde j?!

Sabrina


author: Sabrina Alessandra Ambrosio
body: ![TRELLO.png](https://community.atlassian.com/t5/image/serverpage/image-id/341724iBC3D6595E57A624B/image-size/large?v=v2&px=999 "TRELLO.png")


author: Augusto Lisboa
body: Sabrina. Nesse caso para evitar expor informa??es sens?veis, eu abri um chamado pra voc? com nosso time de Suporte.

Por favor, acesse o link <https://support.atlassian.com/requests/TRELLO-203552/>  

Espero que isso ajude :D


Tags: cloud

trello-cloud
automatic card archiving
Asked by Krzysztof Milejski:

Hello,

Please tell me how to enable automatic archiving of cards, I want to keep only cards from, for example, the last 60 days?

Or maybe it is possible to select, for example, 100 cards at once and delete them? The idea is to not have to click on each card individually to archive it.


Answers:
author: Gaurav Kataria
body: You can create an automation to do that <https://trello.com/guide/automate-anything>

![Automation to Archive.png](https://community.atlassian.com/t5/image/serverpage/image-id/340067iF8482629D9E001BE/image-size/large?v=v2&px=999 "Automation to Archive.png")

comments: author: Krzysztof Milejski
body: Thank you very much  
Everything works fine.  
That's what I wanted.


author: Krzysztof Milejski
body: I have one more question,  
How long does it take for archived cards to be deleted?

Do I need to delete them myself?
How do i activate a user that use to have access to our Trello account?
Asked by Hadas Fridman:

Hi,

I invited one of the employees to a board I created and I received a note that I need to activate this member first. How do I do that?

Thanks,

Hadas


Answers:
author: Nicolas Grossi
body: [@Hadas Fridman](/t5/user/viewprofilepage/user-id/5559598) Welcome! Take a look at this thread: <https://community.atlassian.com/t5/Trello-questions/How-to-reactivate-user-in-Trello/qaq-p/1985137>

comments: author: Hadas Fridman
body: Thank you! I guess I need to look who's the admin.. Thanks


Tags: cloud

trello-cloud
Could I use it for free?
Asked by dariga:

Hello. not quite clear. today I have a free period, and tomorrow such an opportunity will not be what? I used to use the free version. At the moment, I work alone, for myself. I'm going to get a team together and use more powerful tools on the paid version. Could I use it for free for a while?


Answers:
author: shib saha
body: Hi [@dariga](/t5/user/viewprofilepage/user-id/5559868) , Yes, Trello can be used for free without paying a single penny, and it has almost all the useful features included in the free plan too.

You can take a look on all the free plan features available through this link: [https://trello.com/en/pricing?\&aceid=\&adposition=\&adgroup=141920707139\&campaign=18422629118\&creative=672183050127\&device=c\&keyword=trello%20price\&matchtype=e\&network=g\&placement=\&ds_kids=p73319086578\&ds_e=GOOGLE\&ds_eid=700000001557344\&ds_e1=GOOGLE\&gad_source=1\&gclid=CjwKCAjwqre1BhAqEiwA7g9Qhlu6aaDW5SJKDeN1_6O7XuodN6N1_8hVn1smjeGzcKkQDv9KHif5hRoCPscQAvD_BwE\&gclsrc=aw.ds](https://trello.com/en/pricing?&aceid=&adposition=&adgroup=141920707139&campaign=18422629118&creative=672183050127&device=c&keyword=trello%20price&matchtype=e&network=g&placement=&ds_kids=p73319086578&ds_e=GOOGLE&ds_eid=700000001557344&ds_e1=GOOGLE&gad_source=1&gclid=CjwKCAjwqre1BhAqEiwA7g9Qhlu6aaDW5SJKDeN1_6O7XuodN6N1_8hVn1smjeGzcKkQDv9KHif5hRoCPscQAvD_BwE&gclsrc=aw.ds) .

Please let us know in case you need any further help with it. Thanks


Tags: cloud

trello-cloud
Como fa?o uma automa??o apenas v?lida para uma coluna do quadro
Asked by Ricardo Rocha Pereira:

Tenho varia??es de colunas no quadro, mas tem apenas uma coluna que gostaria de adicionar uma automa??o, de que quando marca ela como conclu?da ela desmarca e joga o vencimento para 7 dias depois, porem apenas quero que essa automa??o funcione nessa coluna j? que nas outras uso para outra coisa e n?o quero que essa regra se aplique l? tamb?m.


Answers:
author: Augusto Lisboa
body: Ol? Ricardo.

As fun??es avan?adas das automa??es devem servir para o seu caso.

Ao habilitar o modo avan?ado podemos usar os filtros (?cone de funil), sendo uma das op??es escolher a lista afetada pelas regras:

![Screenshot 2024-08-05 at 13.41.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/340061i6EF80CD88D753922/image-size/large?v=v2&px=999 "Screenshot 2024-08-05 at 13.41.28.png")

Espero que isso ajude :D


Tags: cloud

trello-cloud
MY TRELLO ACCOUNT IS GONE!!!!!
Asked by Amanda:

I've used Trello for years and accumulated a TON of boards, info, workspaces and PROJECT WORK that I provide for my CLIENTS!

I tried to log in today and my account was deleted!!!!! I was directed to create a new account and I did hoping my previous data would be there...NOPE years worth of work is completely GONE and there's no way to get in touch with support!

Has anyone else had this happen?!!!!


Answers:
author: Nicolas Grossi
body: [@Amanda](/t5/user/viewprofilepage/user-id/5559520) Welcome Did your account been unused for how long ?
Como compartilho um quadro com outra pessoa sem q ela altere as minhas informa??es?
Asked by silvia severo:

quero compartilhar um quadro onde j? tem cart?es, porem n?o quero que a pessoa altere o meu original ... mas que consiga alterar o que foi copiado, ? possivel? como fa?o isso ?


Answers:
author: Augusto Lisboa
body: Ol?, Silvia!

No plano Premium, o Trello habilita os usu?rios "Observadores", que tem acesso ao quadro, mas n?o podem editar as informa??es.

O Trello gratuito n?o tem uma op??o semelhante nativamente.

Espero ter ajudado!


Tags: cloud

trello-cloud
Trello - admin has left organisation. How can I delete their boards?
Asked by Barbara Wait:

Is there a way on Trello to permanently delete a board or Workspace that belongs to someone who has left the organisation? They were the only admin for the boards in questions, though there are other members on the boards (but they don't have admin rights). Thanks


Answers:
author: Bibek Behera
body: [@Barbara Wait](/t5/user/viewprofilepage/user-id/3985556) ,

I would suggest changing the admin of the board and take the next step :)

<https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>

-Bibek


Tags: cloud

trello-cloud
WE HAVE NO ACCESS TO AN OLD ACCOUNT WHICH IS ON IPAD, WE NEED TO LINK IT TO THE PC
Asked by Info Front Office:

Im a new secretary with a company and the previous secretary had set up several boards but with her credentials. no one can change this now.

the trouble is my boss who has what he needs on the ipad, cannot put it on the pc where i have updated all the new information and access.

my boss is really annoyed that we cannot link the 2 systems


Answers:
author: Alisson Sartor
body: Hello!  

You can use the iPad and invite your boss's account to the boards, then he will be able to access them on his PC, you can check more instructions on the link below.  

<br />

[https://support.atlassian.com/trello/docs/adding-people-to-a-board/#:\~:text=To%20add%20members%20to%20a,invite%20someone%20to%20the%20board](https://support.atlassian.com/trello/docs/adding-people-to-a-board/#:~:text=To%20add%20members%20to%20a,invite%20someone%20to%20the%20board).  

Kind regards  
Alisson  
Trello Team  


Tags: cloud

trello-cloud
Global Custom Variables
Asked by Ehtisham Malik:

I am using Trello automation and I need to set some custom global variables for automation rules, for example; I want to set environment details to the bugs reported. This environment will contain some variables which will change with every new version of the product released. Right now I need to go to each rule separately and update them. I want to eliminate this hassle but unfortunately, I currently am unable to do it. HELP!


Answers:
author: Alisson Sartor
body: Hello, Ehtisham!  

You can check more information and tips about automation on the link below  

<https://trello.com/guide/automate-anything>  

Hope it helps!  

Kind regards  


Tags: cloud

trello-cloud
Collaborators for my Board but am being blocked from adding a 10th member.
Asked by abdullah_kahruman:

Hoping someone can help me address an issue using the Free version of Trello. Given the new member limit on boards, I have removed members to bring us down to 9 total people (including myself). With member settings, I am reflecting 9 total members. However, within my actual board where there are icons with user initials, there is a 10th member that I cannot access or remove. This is blocking me from adding a 10th member to my board. Can someone please help me address this issue? I have a support ticket open but haven't heard back.


Answers:
author: Alisson Sartor
body: Hello, Abdullah!  

Can you share the URL of the board in case it's private so I can check if is there any issue?  

Kind regards  
Alisson  
Trello Team

comments: author: abdullah_kahruman
body: <https://trello.com/b/M48mmhm0>
How to set default start day as today?
Asked by Leanne Lam:

Is it possible to set the start day as today automatically for new card?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Leanne Lam](/t5/user/viewprofilepage/user-id/5559065) adding on to this - you should be able to set the start date automatically using automation rules without having to click a button. Try something like

```
"when a card is added to the board, set start date now"
```

You could filter this further if you wanted to only apply this to certain cards. e.g.

when a card is added to x list...  
when the x label is added to the card...  
when the due date is set on a card...


author: Bear Humphreys
body: Hi Leanne,

<br />

I couldn't find one, but it is possible to make a simple 'Card Button' Automation. It gives each new card you create a button (in the same column as all the other options on the right side) that sets the card to Today with one click.

![Screenshot from 2024-08-02 10-48-19.png](https://community.atlassian.com/t5/image/serverpage/image-id/339653iE43144E7221BA331/image-size/large?v=v2&px=999 "Screenshot from 2024-08-02 10-48-19.png")


Tags: cloud

trello-cloud
Bug: Due dates suddenly changed format and changed the actual dates due on card.
Asked by Bear Humphreys:

What's going on with dates?

Logging in this morning, my date picker has suddenly changed to US format mm/dd.

Worse than that, due dates on cards have been changed. Something due today, August 2nd (02/08) was this morning showing as overdue. Looking into the card showed it was now set to being due February 8th (02/08 in US format)

I checked. No changes to regional settings my end, in app, web or computer.

This means I can't trust to notifications; the one set for the above card didn't happen, so I would have missed it if I didn't happen to have logged in early today and found this mess.

Edit for Update: Issue cleared on logging out of my account and logging back in afresh. I can resume Operation Wind-down for the Weekend now. (That was scary though)


Answers:
author: Bradley Wells
body: As above, we were experiencing the same issue ourselves but logging out \& in again fixed the problem.


Tags: cloud

trello-cloud
How and where do you use the AI feature?
Asked by Molly Skye Brown:

Where is the AI integration?


Answers:
author: Ollie Guan
body: hi [@Molly Skye Brown](/t5/user/viewprofilepage/user-id/5558896) ,

Atlassian Intelligence is automatically activated in all Premium Workspaces unless you have opted out of this experience before 9 July 2024.

However, Atlassian Intelligence can be deactivated or re-activated at any time by following these steps.

<https://support.atlassian.com/trello/docs/activate-atlassian-intelligence-for-your-trello-workspace/>


Tags: cloud

not-applicable

organization-administration

trello-cloud
JPD access level for linking tickets
Asked by Sufian Siddiqi:

If I wanted to link a jira issue to a particular JPD idea, I can associate the two together, but we've noticed that this linking capability is currently not allowed for contributors.

Example: We have a jira project that tracks our UX team's tasks. If they wanted to associate one of their tasks w/a JPD idea they are unable to do so.

Is there a plan to extend the linking capability to users with contributor access?


Answers:
author: Hermance NDounga
body: Hi Sufian,

Linking two tickets together shouldn't be an issue, I tested it on my site and a contributor/viewer in my Jira Product Discovery project, who has the permission in the Jira Software project to edit issues, can link an idea and an JSW ticket together. Can you please tell me via which interface they are trying to do so, and what is the error message?

Can you try to open the JSW ticket, click on link issue and try to link it to a Jira Product Discovery idea from there?

comments: author: Sufian Siddiqi
body: Hi [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)

From the JSW ticket, the user clicks on "Link Issue" and then types in the ID of the JPD idea and clicks the link button. He is then shown the following error every time:

![MicrosoftTeams-image (27).png](https://community.atlassian.com/t5/image/serverpage/image-id/255125i613AEF3E6AC2329F/image-size/large?v=v2&px=999 "MicrosoftTeams-image (27).png")


author: Sufian Siddiqi
body: [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) any thoughts on this?
JIRA bug ticket is not being created
Asked by Yernur_Kaldybekov:

I've been trying to create a JIRA bug ticket couple days already but getting the same output. After filling all required fields, i press on 'Create' button then nothing happens, no errors, no failed backend calls. Could you please advise what do to in this case?


Answers:
author: Erin Mihalik
body: [@Yernur_Kaldybekov](/t5/user/viewprofilepage/user-id/5207328) This is a message board for the Jira Product Discovery tool. There is no bug tickets in this tool. In your Jira instance, click the help icon (question mark in circle) and click Contact Support.

comments: author: Erin Mihalik
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/254520i9415FC44936A5F1E/image-size/large?v=v2&px=999 "image.png")
Automation from Initiative to Idea
Asked by Seth Mason:

If I have Initiative \<implements link\> Idea. Can I make automation that when the status of an Initiative is transitioned I can automatically transition the Idea?


Answers:
author: Tanguy Crusson
body: ? [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) - yes you can: search for "automation" in the FAQ: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378>
Identify all delivery tickets linked to a specific Idea
Asked by Mirko Grahnert:

Hey there, is there a way to identify all delivery tickets that are linked to an idea, ideally through a field or JQL?

For context: Our current hour reporting is based on epics (using a 3rd party application). Reporting by epics is easy because in Jira we can group tickets by 'Epic Name', which allows us to roll up the hours spent on all tickets that are linked to a specific epic.

As we're considering rolling out JPD to our teams, we want to be able to roll up the hours spent on all tickets that are linked to a specific idea. Is there a specific field we could use for that?


Answers:
author: Jan-Hendrik Spieth
body: Yes, you can search for linked issues using the [linkedIssues()](https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-functions/#Advancedsearchingfunctionsreference-linkedIssueslinkedIssues--) function. The only catch is with the type of the link, because it seems the polaris link type "implements" cannot yet be used as a filter.

So for example:

```
issue in linkedIssues("IDEA-123")
```

This will return all issues that are linked to the idea, not only the delivery tickets. But maybe that still helps, already?

comments: author: Mirko Grahnert
body: Thanks [@Jan-Hendrik Spieth](/t5/user/viewprofilepage/user-id/5077631)

This is helpful! The issue we have with this approach is that only tickets that are 'directly' linked to the idea show up as 'linked issues'. For example, if I link an epic to an idea, only the epic itself shows up as 'linked issue'. The child tickets that are linked to the epic however don't show up as linked to the idea.


author: Jeny Stoeva
body: [@Mirko Grahnert](/t5/user/viewprofilepage/user-id/4635129) You can use the above suggestion to get the directly linked issues and **linkedIssue in linkedIssues("IDEA-414")**to get the linked issues and also the sub-tasks of those linked issues. This will return what you need.


author: Mirko Grahnert
body: Awesome, that [@Jeny Stoeva](/t5/user/viewprofilepage/user-id/4996229)


author: David Laine
body: I am having trouble with this - the links for the delivery tickets do not return from the JQL using linkedIssues in either of the above suggestions.

All I want to do is return a list of the delivery tickets linked to an idea. Is this even possible or supported at the moment? Seems like a pretty regular/fundamental thing to want to do.


author: Jeny Stoeva
body: Hi [@David Laine](/t5/user/viewprofilepage/user-id/5227431) ,

I just checked again using **linkedIssue in linkedIssues("IDEA-414")** does exactly what you want to achieve. It returns:  

* The linked to the IDEA delivery tickets AND
* All Subtasks of those delivery tickets

It returns everything in essence.


Tags: delivery
Integrations Listing
Asked by Nita Sexton:

I was wondering if there were a listing of the planned integrations. I know I have seen some specific asks but was just looking for a list.


Answers:
author: Sarah Green
body: Really hoping improving the Salesforce integration is on the list! I want to pull the customer list from SF, as well as the account data, not maintain it manually with a dropdown field on the idea or a link on insights.


Tags: integration
Edit Weighting option disappeared for Key Customers
Asked by Robert Lanckton:

Me and another team using JPD found that the Edit Weighting option disappeared for the default multi-select field "Key customers" is no longer available. It was there up until very recently, last week, Fri Apr 28th.   

I added a new Multi-select field and tested and that allowed me to "add weighting" and subsequently "edit weighting", but still no option on the default.   

Anyone else have this disappear and found a way to put it back?


Answers:
author: Tanguy Crusson
body: Hi [@Robert Lanckton](/t5/user/viewprofilepage/user-id/4843804) [@Matt Lane](/t5/user/viewprofilepage/user-id/4126424) - it was a bug, and it's now fixed! If you had a long list of options that means that you can scroll in the sidebar, the menu disappeared.

comments: author: Robert Lanckton
body: Thank you very much! Its back for mine and my teammates project.


author: Matt Lane
body: Fix verified by my colleague on my end too. Thanks Tanguy and team!


author: Matt Lane
body: [@Robert Lanckton](/t5/user/viewprofilepage/user-id/4843804) funny you mention this. I am a site admin in my org, and I had a team lead raise this same issue about JPD. What was odd was that when I viewed their JPD project in my browser I could go to the Edit Field ui for the Key Customers field and see the Edit Weighting options just fine, but when they go to the same place that entire row is missing and cannot access the Edit Weighting like you described. Was the same result for both of us whether using Chrome or Edge as well (I would see it, they would not).  

I actually logged a support ticket on this issue yesterday too.

comments: author: Matt Lane
body: Meant to add, we both had Admin role in that JPD project as well.


author: Robert Lanckton
body: It's back for me this morning - I think the bug was fixed according to [Tanguy Crusson](https://community.atlassian.com/t5/user/viewprofilepage/user-id/502312) so you all may be good to go too this morning :)

Thanks for confirming we weren't alone!


Tags: multi-select
Delivery Status Max 1000
Asked by Peter Heidorn:

Hey team,

Im getting this little purple caution on Delivery Status. Could I get some help on what "Partially" means.  
Looks like the 1000 is project wide, not just per epic. I intend to use JPD for an ongoing project - managing our general delivery of the platform we manage.

Everyone is going to hit 1000 issues sooner or later.

![Delivery Status.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/253881iF55A25ACA17D6EF2/image-size/large?v=v2&px=999 "Delivery Status.jpg")


Answers:
author: Bill Sheboy
body: Hi [@Peter Heidorn](/t5/user/viewprofilepage/user-id/1482725)

Please look here for the answer from Atlassian on this symptom, as they describe improving the design to prevent this: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/1000-Sub-issues-limit/qaq-p/2341506>

Kind regards,  
Bill

comments: author: Peter Heidorn
body: Thanks [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

even as you posted my issue seems to have gone away?? weird. Thanks for the pointer to the other post.

p.


author: Peter Heidorn
body: Oh and weirdly now its back. Will accept its a known issue for the moment


author: Tanguy Crusson
body: It's a bug! we're on it


author: Tanguy Crusson
body: The bug is fixed.


author: Bill Sheboy
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)

Thanks again for the responsiveness from the JPD team!

Kind regards,  
Bill
Required fields for Jira Project epics
Asked by Holly Holbrook:

When creating a delivery ticket from Product Discovery to a software project it doesn't make sure that you're filling out the required fields for a new epic. When we directly create an epic on a software we can't create it without the required field being filled in. Is there a way around this?


Answers:
author: Nick H
body: Hi [@Holly Holbrook](/t5/user/viewprofilepage/user-id/5090536) ,

I know this question is a bit older, and maybe it's since been resolved, but you *should* be promoted to enter the required field(s) of the Epic when [creating a delivery](https://support.atlassian.com/jira-product-discovery/docs/create-a-jira-issue-from-jira-product-discovery/):

![rf1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342505i32E9C29D37D93185/image-size/large?v=v2&px=999 "rf1.jpg")

Let us know if that is note the case.


Tags: field