Can't see the Whiteboard content
Asked by Abdelrahman Roshdy:

When I'm sharing my Whiteboard using the URL with anyone, not all the users can see the Witheboard content

Steps

1. Create a new whiteboard
2. Hit the share button
3. copy the whiteboard URL
4. send the URL to different people
5. the receiver tries to open the whiteboard using the URL
6. not all the receivers can see my whiteboard content


Answers:
author: Chris Joy
body: Hi there,

Sorry to hear about the issues with Confluence whiteboards. Since these problems can vary greatly, it's best to handle them on a case-by-case basis.

Please head to <https://support.atlassian.com/confluence-cloud/> to raise a support ticket.

Thanks for your understanding!


author: SCOTT, Jarrard
body: Having the same issue. It appears to only save locally on a machine and not over the cloud. You can logon to the same account on different machines and it'll be a fresh session on each machine.

It is in "BETA" so I assume this is a bug?


author: Christian Casariego
body: I have a similar issue. I created a new whiteboard on my work laptop. I can access the whiteboard from there everytime. However when i change to my private laptop, i only see an empty page (i'm logged in with the same account).

I put both laptops next to each other.

- When i add a shape on my private device (to the empty page), i can immediately see it on my work device (overlays the original content).

- When i add a shape on my work device, nothing happens on my private device.

I also tried different browsers on my private device (Edge, Chrome, Firefox) - always same result.


author: Tobias Beckendorff-Dulias
body: Same Problem here.

<br />

I noticed a lot of error messages in chrome dev tools, e.g.:

GET https://\*\*\*.atlassian.net/whiteboard/undefined/healthcheck 404 (Not Found)

WebSocket connection to 'wss://\*\*\*.atlassian.net/gateway/wss/fps' failed: Invalid frame header


author: Christina Ristevski
body: [@Abdelrahman Roshdy](/t5/user/viewprofilepage/user-id/5285949) [@Ernestine Matjabo](/t5/user/viewprofilepage/user-id/5344925) [@Pierre-Luc Gagn?](/t5/user/viewprofilepage/user-id/5295948) is this issue still occurring?

comments: author: Pierre-Luc Gagn?
body: Everything is fine now on my side. Great addition btw!


author: Brad Peters
body: [@Christina Ristevski](/t5/user/viewprofilepage/user-id/3700391) We are seeing same issue, is there any resolution?


author: Ernestine Matjabo
body: [@Christina Ristevski](/t5/user/viewprofilepage/user-id/3700391) It never worked, I have stopped using the whiteboard. If you can't share a board the tool is useless.


author: Christina Ristevski
body: [@Brad Peters](/t5/user/viewprofilepage/user-id/1745061) [@Ernestine Matjabo](/t5/user/viewprofilepage/user-id/5344925) just checking, do the users have permission to view the board?


author: Brad Peters
body: [@Christina Ristevski](/t5/user/viewprofilepage/user-id/3700391) yes they have permission. I have shared multiple times, and other users with same permissions can see and edit fine.


author: Christina Ristevski
body: [@Brad Peters](/t5/user/viewprofilepage/user-id/1745061) and these are existing Confluence users on the site, not guests?


author: Christina Ristevski
body: [@Brad Peters](/t5/user/viewprofilepage/user-id/1745061) what do these users who can't see the whiteboard see instead?


author: Itiah Thomas
body: [@Christina Ristevski](/t5/user/viewprofilepage/user-id/3700391) This is happening for me and all I see is a blank screen. I am using Chrome, and have whiteboard permissions. Others can see my avatar/cursor moving around the screen, but I can't see any board content. I cleared my cache, browsing history, cookies, etc. I've logged in and logged out several times...even turned my computer on and off.![Screen Shot 2024-01-30 at 8.47.20 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/303137i64CF60FDA4DAD666/image-size/large?v=v2&px=999 "Screen Shot 2024-01-30 at 8.47.20 am.png")


author: Christina Ristevski
body: Hi [@Itiah Thomas](/t5/user/viewprofilepage/user-id/5417456) is this problem still occurring?


author: Itiah Thomas
body: Yes [@Christina Ristevski](/t5/user/viewprofilepage/user-id/3700391)


author: Lynne Wilton
body: Anyone know if there is a bug fix ticket relating to this?


author: Ernestine Matjabo
body: I have the same issue! How can we fix it ?


author: Pierre-Luc Gagn?
body: This is not an answer, it's a complement to the issue, which is very bad.

I did some testing and even with the same account, if I switch to another browser, like on another PC, I don't have access to my whiteboard content.

comments: author: Emily Ditchfield
body: Hi Pierre,

The root cause for this can vary greatly, so we need to handle them on a case-by-case basis.

Please head to <https://support.atlassian.com/confluence-cloud/> to raise a support ticket if this problem persists!


Tags: cloud

confluence-cloud