youngmon/atlassian-qna huggingface dataset:
SourceTree keeps asking for password on Mac OSX
Asked by Mario Hofer:

Hi,

SourceTree keeps asking for the password whenever I communicate with the server, eg. Fetch, Push, Pull.

The username ist entered and I do only have to enter my password. It seems, that Keychain does not save this. I also tried to add my username to the domain, but that does not do the job.

I'm not using Bitbucket or GitHub - at least not in this case.

Any help appreciated! Thanks in advance.

Best, Mario


Answers:
author: Mario Hofer
body: Ok, great. I can live with that for a few weeks. Thanks for the answere.


author: KieranA
body: Hi Mario,

There was a bug I just fixed where if your auth details weren't in the keychain whatsoever, and you were communicating with that remote for the first time over HTTPS then it wouldn't save the details to the keychain as expected. This will be issued as part of 1.9.3.

To get around this, if this is the problem, either you can:

1. Add the item manually into the keychain where the keychain item name is the URL such as [github.com](http://github.com)or [bitbucket.org](http://bitbucket.org), the account name is your username, and password is your password.
2. Use SSH auth instead for your repository

The next version should be out in the next few weeks.

EDIT: Logging in to your 'remote' (if you have such a thing, such as Bitbucket or GitHub) should also add the item to your keychain from another application, so that could work, too.

Cheers

comments: author: Mario Hofer
body: Ok, great. I can live with that for a few weeks. Thanks for the answere.
SourceTree - Why does the latest major update killed the ability to see file mode changes ?
Asked by Samir Ahamada:

I've been able to see something like "filemode 100755 -\> filemode 100644" in diff view in ST 1.8.x (OSX), but since the 1.9 update, i'm not able to see filemode changes, and when it's the only thing changing on a file, i can see a very frustrating empty diff view.... Can we have this (simple) feature back in SourceTree 1.9 ?


Answers:
author: KieranA
body: Hey Samir,

I'm pretty sure that's a bug that'll be fixed in the next minor release which we're hoping will go out next week. We've had a lot of feedback so a lot of issues users are experiencing/reporting have already been fixed pending release.

If you'd like to report verifiable, reproducible issues though then you can report them over at [jira.atlassian.com](http://jira.atlassian.com).

Cheers
Push to all remotes at once
Asked by Ivan Brewis:

Is it possible to push to all remotes at once?

Should it be if not?


Answers:
author: Seth
body: Theoretically, if you modify your Git config file by hand, this should work: [](http://stackoverflow.com/a/3195446/1476926)<http://stackoverflow.com/a/3195446/1476926>

Also, I am assuming you are using Git. This is almost certainly different between Git and Hg, so you should specify which you are asking about.
SourceTree Unusably Slow
Asked by Eshan:

SourceTree, since updating, has become unusably slow. I find myself going back to the command line. Simply selecting multiple files in my working copy causes the application to beachball and either take minutes to become responsive again or completely lock up indefinitely.

What are some steps I can take to help you find repro steps / isolate the problem?

The project is built in Unity, and the prevalent issue is that staging files takes a long time. There is definitely something about working with Unity that SourceTree doesn't like.


Answers:
author: Eshan
body: Bump. Anybody? My entire studio is on the verge of switching away from SourceTree - it's atrocious. I can't even stage files without a 30 second delay.


author: Jan Hurst
body: I agree, SourceTree has become unusable for me in recent builds ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad") (Windows)


author: Eshan
body: Bump. Anybody? My entire studio is on the verge of switching away from SourceTree - it's atrocious. I can't even stage files without a 30 second delay.


author: Seth
body: The specifics will surely help. You might still want to contact atlassian through one of the channels I mentioned.


author: Seth
body: I don't think the community can provide any help here besides "Me, too!" or "It works fine for me". If you think there might be a particular characteristic of your repository that is causing SourceTree to choke, but don't know what it is, try [support.atlassian.com](http://support.atlassian.com). If you'd prefer to file a bug report, visit [jira.atlassian.com](http://jira.atlassian.com).


author: Eshan
body: Maybe I can be more specific - the project is built in Unity, so files like .prefab and .unity cause SourceTree to lock up quite frequently. We added both of those extensions to the diff exclusion list in Preferences, which helped the lock ups (though it's a bummer we can't see the diffs for them anymore).

Now the prevalent issue is that staging files takes a long time. There is definitely something about working with Unity that SourceTree doesn't like. It'd be good to hear from the community to see if others are having the same trouble.
Migrating to a new computer
Asked by krahd:

Hi all,

My hard drive died and I am in the need to re-install sourcetree in a new one.

Luckily I have access to a backup of the old HD. Would anyone please tell me how to import the settings from the backup? I would not want to re-add every single repository by hand (besides, I might not even remember them all, or have their details).

Thank you very much


Answers:
author: rsperafico
body: Hi Tom,

Please, have a look if you have \~/Library/Application Support/SourceTree/browser.plist and \~/Library/Application Support/SourceTree/hostingservices.plist firstly. This will restore the bookmarks and the hosting services in your hosting list in SourceTree.

On Windows the data you want is in %USERPROFILE%\\AppData\\Local\\Atlassian\\SourceTree.

Secondly, you'll want to backup all your repositories and restore them to the *exact*same location afterwards. Even the username of the user needs to be the same as SourceTree uses absolute paths. For example if you had /Users/Steven/Documents/Repositories/ and there were repositories in there, then that's where they'll need to go to afterwards.

If you use SSH keys then you'd need the contents of \~/.ssh/ also. Please, have a look if you have created a \~/.ssh/config file. If so, please have a look if you have IdentityFile pointing to a different location from \~/.ssh/. In case you have that, make sure of copying the key-pair under that location.

In case you were using Keychain, you can export/import keys but not passwords. Just hit Cmd+Space and type "Keychain Access" and take a look at what you might need. For HTTPS you may need to re-enter and remember passwords for them to be put back in the keychain when you restore everything.

Kind regards,  
Rafael
SourceTree:Strange behaviour with sourcetree during clone
Asked by Keertiraj Patil:

We are using Sourctree and stash for our current project. We are working on windows machine and firewall is enabled for our machine.  
I am experiencing strange behaviour with the Sroucetree software, when I am trying to clone the repository.  

1. when I attempt to clone the repository and source tree asks me to enter the source path, I am given the message "This is not a valid source path" inconsistently. After closing the sourcetree and restarting it couple of times,  
the clone works. I am attaching the screenshot for the same:

![](../../../upfiles/errorbehaviours.png)

2. 2. Authentication fails sometimes and works again after trying out closing and reopening the Sourcetree.   

Error screenshot for the same:

![](../../../upfiles/attach2.png)

Can anyone please suggest me the root cause. Thanks for your support.

With Regards,

Keertiraj


Answers:
author: Keertiraj Patil
body: Dear Atlasians,

It would be really great if someone looks into this issue.

Cheers, Keertiraj
New to SourceTree & have an idea for software team
Asked by Charity Jantzen:

I am a User Expereience Designer and researcher currently consulting for a small project that is using your product. Our team has been having some issues learning the basics of the product. One suggestion for furture release that we would like to see in a future release in the help menu would be a 'Get started in 5 easy steps guide' or something to that effect. This could not only include setting up a team enviroment but how each team member uses the product from pulls/fetchs and commits. This would be extremely helpful when new members to the team join so that we don't lose vauble time training each new memeber how to use such a great product and they don't lose time siffting though massive amounts of chats or forum questions that may or may not apply to the issue or topic that applies to what they are looking for.

Good luck!


Answers:
author: Charity Jantzen
body: That is fabulous please let me know if I can be of any assistance.


author: Seth
body: I'm curious what percent of that training is about DVCS concepts and what percent is about performing those concepts with SourceTree.


author: KieranA
body: Hey,

We have plans for integrated help in the future, our roadmap includes lots of many desired features. We always listen :)

Cheers


Tags: github

mac
Reset Password
Asked by O_Brendea:

I cannot access Confluence. After reseting the password I tried to enter with the new password but an error message occurs: "wrong credentials".

It's quite urgent for me to access Confluence. How can I solve this?


Answers:
author: Sushant Verma
body: Hi [@O_Brendea](/t5/user/viewprofilepage/user-id/5265433)   

Welcome to the community!  

Please contact <https://support.atlassian.com/>  

Regards,  
Sushant Verma


Tags: unknown-hosting-type
Why is Gliffy app just keeps on loading?
Asked by Karl Garcia:

Gliffy app just keeps on loading. I have tried to clear cache and cookies, use a different browser or Incognito/Private Window but to no avail.

![gliffy1.jpg](/t5/image/serverpage/image-id/268047i894D251DB3EFDE0F/image-size/large?v=v2&px=999 "gliffy1.jpg")


Answers:
author: Samie Kaufman - Your Gal at Gliffy
body: Hey Karl!

I'm a member of the Gliffy team and I'm not aware of any current issues. Would you please email our support team at support@gliffy.com?

Thanks!  

Samie

comments: author: Karl Garcia
body: Sure, Samie! Thank you!


Tags: cloud

confluence-cloud
error while updating "Confluence Cloud Migration Assistant" app.
Asked by Joris:

Hi,  

We are in the middle of a migration proces (actual migration planned end of this week) and wanted to update the migration assistant app to the latest version. While doing so we got an error stating "Prpblem accessing the file Confluence Cloud Migration Assistant".  

Does any of you have any idea what that means/ where it comes from/ how to solve/ etc.?  

![Knipsel.PNG](/t5/image/serverpage/image-id/268042iE4D62BCA4E588642/image-size/large?v=v2&px=999 "Knipsel.PNG")


Answers:
author: Joris
body: We managed to get support via our Atlassian migration manager. Atlassian looked into the issue and came this morning with the following conclusion:  

"I noticed that you are currently using Confluence version 7.19 and Postgres version 11. However, we have been experiencing some issues with Postgres 11. Therefore, I would recommend updating to a newer version "  

Since we are going to migrated this evening/night, we decide to not do this upgrade and therefore als to not upgrade the migration manager.  

For now the problem has been 'solved'.


author: Trudy Claspill
body: Hello [@Joris](/t5/user/viewprofilepage/user-id/5128763)

If you are still covered by a support contract for your Confluence instance your Confluence Administrators can open a support case directly with Atlassian about that.

<https://support.atlassian.com/contact/#/>

comments: author: Joris
body: Thanks for the reply [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) .  
Thing is that we, based on the consultant advice, did let the server licences expire. But now the whole migration takes more time than expected. Renewal of the licences has been requested (last week, before this issue did pop up), but since we do have our cloud migration planned this week, we are not going to manage to have the server licences in place before that.


author: Trudy Claspill
body: If you are still engaged with the consultant, either you or the consultant should still try to open a support case with Atlassian.

I work for an Atlassian Platinum Solution Partner, consulting on Atlassian Cloud migrations (among other things), and even for our clients whose licenses have expired we are still able to engage with Atlassian support.


author: Joris
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,  

I managed to get support via the migration manager.  
Thanks for the suggestions.


Tags: confluence-server

migration-customer-care

server
I need to remove internal users from internal directory
Asked by Vasanthakumar V:

I am trying to remove internal user from internal directory in Jira but I am not able to do it, since those users are associated with issues, commends, filters and boards. Is there any way to remove those users?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The standard recommendation is to not remove users, there's no need to, and it damages your history.

Instead, you should deactivate them. An inactive account can't log in and do anything, and it can't be selected from user picker fields (assignee, reporter etc) when creating or editing issues. The user account remains intact, so all your history still works.

You can also anonymise them if that's the reason you think you want to delete.


author: Rilwan Ahmed
body: Hi [@Vasanthakumar V](/t5/user/viewprofilepage/user-id/5142669) ,

1. You **can't** delete/remove a user from Jira if they've reported any issues, commented on any issues, or been assigned to any issues.
2. Rather than deleting a user, **deactivate** their account. Deactivating a user's account will prevent it from being used, but it will preserve that user's history of activity.
3. You can also Anonymize user (<https://confluence.atlassian.com/adminjiraserver/anonymizing-users-992677655.html>)

All these are explained in <https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html>


Tags: confluence-server

jira

jira-server

server
Confluence - Group Space Permissions by Apps and Individual users
Asked by Sandra Schenk:

Is there is a possibility to differentiate between individual users and apps in space permissions.  

The list of apps and individual users is long and not clear.  
It would be easier if these were displayed in different groups under space settings.


Answers:
author: Trudy Claspill
body: Hello [@Sandra Schenk](/t5/user/viewprofilepage/user-id/4468256)

That is not an available feature.

You could use User Groups to grant access to spaces rather than granting space access to individual users. That would "tidy up" the display.

comments: author: Sandra Schenk
body: Thanks  
We use User Groups and only in some cases individual users - but i think it would be even more "tidy" if this different parts would also visibly separated ;-)


Tags: cloud

confluence-cloud
Directory Does Not Allow User Modifications Appears on The Screen While Editing Users Or Groups
Asked by Patricia Bascom:

I am looking at the tech pages for this issue and it all talks about using crowd for management. We aren't and the errors I am seeing are in the Atlassian-confluence log. Where do I find to fix the permissions for the groups using a base Confluence install without using crowd? I am unable to upload logs but this is what I am seeing.

ERROR \[http-nio-8090-exec-8 url:/confluence/admin/users/adduserstogroup.action; user local.adm\]

\[bucket.user/DefaultUserAccessor\] addMembership Failed to add 'user.name' as a member of 'confluence-administrators'

,,,,,,

com.atlassian.crowd.exception.OperationNotPermittedException:

com.atlassian.crowd.exception.ApplicationPermissionException:

com.atlassian.crowd.manager.directory.DirectoryPermissionException: Directory does not allow adding of groups.

at

com.atlassian.crowd.embedded.atlassianuser.EmbeddedCrowdGroupManager.addMembership(EmbeddedCrowdGroupManager.java:176)

.....

--

I don't have issues with a new user, just all of the old users of confluence. as mentioned above we did not install Crowd, and this is all internal users.

Please let me know if there is anything else I can tell you from the logs

Thank you.

Patricia Bascom


Answers:
author: Rilwan Ahmed
body: Hi [@Patricia Bascom](/t5/user/viewprofilepage/user-id/5142884) ,

1. Below link has the solution for your problem.

<https://confluence.atlassian.com/confkb/trying-to-add-confluence-users-to-a-group-throws-directory-does-not-allow-updates-error-in-logs-302812802.html>

Refer **Internal directory** section for solution.

2. Also go to Admin settings --\> General configuration --\> Security Configuration (https://\<baseURL\>/admin/viewsecurityconfig.action)

Make sure **External user management** is unchecked.

3. Reconfirm if confluence-administrators is an internal directory group or AD/Crowd synced group.

comments: author: Patricia Bascom
body: Thank you, The external user management is unchecked. I am waiting on my DB admin to run the queries. I had looked for the answer before reaching out but didn't see that link.

I'll let you know when we do the SQL checks

Tricia


author: Patricia Bascom
body: Rilwan,

Looks like it was a configuration issue between JIRA and Confluence. Looks to be fixed. thank you for the pointer for if this happens again with it fixed like it is now

Tricia


Tags: confluence-server

server
How does Confluence facilitate collaboration and knowledge sharing within a team or organization?
Asked by Sophia Amelia:

How does Confluence fac[i](https://fungrills.com/best-air-fryer-toaster-oven/)litate collaboration and knowledge sharing within a team or organization?


Answers:
author: Barbara Szczesniak
body: [@Sophia Amelia](/t5/user/viewprofilepage/user-id/5243578) Welcome to the community!

Yours is a fairly broad question. I would recommend that you start with this page: <https://www.atlassian.com/software/confluence/resources>

It contains a lot of information. There is even a Team Work webinar in the **Must-watch webinars** section of the page.


Tags: cloud

confluence-cloud
Can Confluence guest users view content of Advance Roadmaps for Jira Plan
Asked by Kirk Stevens:

Hi,

I have wanting to use our Jira Roadmap Plan as the single source of truth throughout the business. I therefore, created a space within Confluence with pages to visualise our overall strategic plan and sub projects within that.  

I am wanting to add external stakeholders (Non Jira and Confluence users) as confluence guest but wanted be sure they will be able to view the content.


Answers:
author: Trudy Claspill
body: Hello [@Kirk Stevens](/t5/user/viewprofilepage/user-id/1259715)

Confluence Users must have a Jira license to see Jira information embedded in Confluence, so no, Confluence Guest Users will not be able to see the Jira AR Plan.


Tags: advanced-roadmaps

cloud

confluence-cloud
Not able to delete a space from Confluence test environment.
Asked by JANHAVI SANJAY BARHATE:

We have a test environment and in that I am not able to delete a single project.

Other projects can be deleted except that one single project.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@JANHAVI SANJAY BARHATE](/t5/user/viewprofilepage/user-id/5265093) and welcome,

please check that you are a confluence administrator (<https://confluence.atlassian.com/doc/delete-a-space-139524.html>)

Fabio

comments: author: JANHAVI SANJAY BARHATE
body: I am a Confluence administrator and while deleting that project , it throws and error i.e failed .

In the below image you can see the error.

![c792f80e-0911-4a2f-9cd9-b7ab1e6fecfe.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/267953i8CE436A911E75143/image-size/large?v=v2&px=999 "c792f80e-0911-4a2f-9cd9-b7ab1e6fecfe.jpg")


author: JANHAVI SANJAY BARHATE
body: Any Update on the above issue ?


Tags: confluence-server

server
searching in confluence
Asked by mbitzis:

when searching in confluence, the search term is highlighted in the search results, but not on individual pages. is there a fix with latest Dc Version ?


Answers:
author: Dan Breyen
body: Hi [@mbitzis](/t5/user/viewprofilepage/user-id/5083932) from your description, this sounds like your issue. You can vote for and watch it for updates. [CONFSERVER-6174](https://jira.atlassian.com/browse/CONFSERVER-6174)

Hope that helps.


Tags: jira-software

jira-software-server

server
Is there a way to create code blocks in markdown?
Asked by Denis Trapeznikov:

I have an md file that I'm trying to post to Confluence using the Markup macro. It contains several code blocks. When pasting the contents into the input field in Markup dialog, those blocks turn into plain mono preformatted paragraphs. I tried to change the \`\`\` that start code blocks into inline HTML, e.g. \<ac:structured-macro ac:name="code" ac:schema-version="1"\> etc., but Markup fails to parse it as inline HTML and just inserts in the text literally. I don't regard changing every such piece of the doc into a Code Block macro as a plausible option (and even less do I regard doing it again, when the source md file changes) but is there a way to automate it? Thanks.


Answers:
author: Denis Trapeznikov
body: Ok, after some automated text processing and slightly-less-automated brace and sqr. bracket escaping I was able to convert the initial md into Conflu wiki format where macros can be typed, perhaps will keep it as such.


author: Sayed Bares [ServiceRocket]
body: [@Denis Trapeznikov](/t5/user/viewprofilepage/user-id/5265100) Welcome to the community!

You can use the following syntax for the markup macro:

    {code:title=This is my title|theme=FadeToGrey|linenumbers=true|language=java|firstline=0001|collapse=true}This is my code{code}

* Reference: <https://confluence.atlassian.com/doc/code-block-macro-139390.html>

Hope it helps!

comments: author: Denis Trapeznikov
body: Thank you, this is something called "Confluence markup syntax", and Conflu seems to ignore it when pasted into the Markdown input.


Tags: confluence-server

server
Is there a limit on how many people can be in Whiteboard at the same time?
Asked by kkunimoto:

I would like to use JIRA Whiteboard for our restrospective purposes in our company.  
Is there a limit on how many people can be in Whiteboard at the same time?


Answers:
author: Sayed Bares [ServiceRocket]
body: [@kkunimoto](/t5/user/viewprofilepage/user-id/1904566) by whiteboard do you mean [Confluence whiteboards](https://www.atlassian.com/software/confluence/whiteboards) (which is in beta release)? or you want to use third-party apps like [Whiteboards for Jira: team collaboration.](https://marketplace.atlassian.com/apps/1223211/whiteboards-for-jira-team-collaboration?tab=overview&hosting=cloud)

The reason I am asking this is because you have asked your question under Confluence product. However, in your question's description you asked for Jira whiteboard.

comments: author: kkunimoto
body: [@Sayed Bares \[ServiceRocket\]](/t5/user/viewprofilepage/user-id/1480984)   
I'm interested in Confluence whiteboards \[beta release\].


author: Sayed Bares [ServiceRocket]
body: [@kkunimoto](/t5/user/viewprofilepage/user-id/1904566) This feature is officially not available and only a few people who are chosen for the beta release can test it out. As such, [Atlassian support](https://support.atlassian.com/) would be the best to confirm this. In general I don't think there would be a limit on how many people you could add in your whiteboards.


Tags: cloud

confluence-cloud