youngmon/atlassian-qna huggingface dataset:
How do I get notifications via email when a DTM is submitted?
Asked by Michelle King:

I used to get emails when a DTM was submitted but another coworker set it up on his computer and he has left the company. Now I do not get notifications at all.


Answers:
author: Kian Stack Mumo Systems
body: [@Michelle King](/t5/user/viewprofilepage/user-id/5426371),

Can you please provide us with a bit more details? Are you still able to sign into the system? Are you getting any notifications at all?   

Thanks,   

Kian

comments: author: Michelle King
body: I can sign in when someone assigns me a DTM. I am in Safety so I need to see them as soon as they are submitted to take care of the issue in a timely manner


author: Kian Stack Mumo Systems
body: Do you get an email notification when they assign it to you?

Do you have access to the project settings to see who is supposed to be alerted on email creation?


author: Michelle King
body: I do get an email. I do not know if I have access to project settings. How do I find out?


author: Kian Stack Mumo Systems
body: Go into the project itself. On the top, you should be able to see project settings. ![Screen Shot 2024-02-09 at 9.32.05 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/305486i8A286E31133DD695/image-size/large?v=v2&px=999 "Screen Shot 2024-02-09 at 9.32.05 AM.png")


author: Michelle King
body: It does not appear I am


author: Kian Stack Mumo Systems
body: [@Michelle King](/t5/user/viewprofilepage/user-id/5426371),

The easiest way to diagnose the problem would be to look at the notification scheme for the project. Do you know who your instance admin is?


Tags: cloud

jira-work-management-cloud
Child Issues re listed twice - under epic and on its own in List view
Asked by Valeria Ivanova:

Hello,

In my project, I have- epics, issues (which are child issues of an epic), and subtasks issue types.

In my list view, my child issues are listed twice

1) Nested under Epic

2) listed separately as stand-alone issues

**I would like them to be included in the list view once - nested under Epic.**

Any suggestions on how to achieve that?

Thank you,

Valeria

example:

![issues listed twice_.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/304721iF1DE2D3EC9D381E0/image-size/large?v=v2&px=999 "issues listed twice_.jpg")


Answers:
author: Trudy Claspill
body: Hello [@Valeria Ivanova](/t5/user/viewprofilepage/user-id/4664953)

This is not occurring in my Jira instance.

Does it happen for all users viewing the project?

Does it happen for all Work Management projects?

Have you tried viewing the same page in another browser, or in a private browser?

comments: author: Valeria Ivanova
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Interesting, well sounds like there might be hope ? I wonder how your settings are set up.

To answer your questions:

* *Does it happen for all users viewing the project? -* **Yes**
* *Does it happen for all Work Management projects? -* **Yes. We have 3 test projects currently and it happens in all 3**
* *Have you tried viewing the same page in another browser, or in a private browser?* -**Yes, unfortunately, get the same results**
Cloned issue
Asked by Andrew Brannen:

Looking for help on cloning.

I have multiple boards that feed in to one board on work management.

the multiple boards have automation that will clone a task in to this board.

Once a task or issue is transitioned to done status i want that to auto change the cloned task to done

Can i set automation from my board that holds all the clones to look for linked issues and if they change to done then set status of clone to done?

Hope that makes sense!


Answers:
author: Jerrold - Empyra
body: Hi

Yes, you can achieve this by using automation. The trigger will be when an issue transitions to the "Done" column. You can then use a branch to check if it has a linked issue of type "Clone". If it does, you can move that linked issue to the "Done" column.

Automation rule -

![q1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/304681iE6F1D782F817C4BF/image-size/large?v=v2&px=999 "q1.PNG")![q2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/304682iC76163A28E2E9B6D/image-size/large?v=v2&px=999 "q2.PNG")![q3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/304683i5310781C7CE6FF6A/image-size/large?v=v2&px=999 "q3.PNG")

Thank you.


Tags: cloud
Customize a form
Asked by rnaray43:

I am looking to customize a form to pull the drop down list via an api. Is that possible ?

Say Manufacturing SItes , Suppliers etc


Answers:
author: Mikael Sandberg
body: Hi [@rnaray43](/t5/user/viewprofilepage/user-id/5423665),

Welcome to Atlassian Community!

It is possible, but you need an app that allows you to create custom fields that are being populated by external data. If you search the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&query=external%20data) there are a handful of apps that can do this. I have used Elements Connect in the past to get data from an external database, but check out the other apps as well.

comments: author: rnaray43
body: Thank you [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) , I am going to try Elemenys Connnect, I am also reading about Proforma Forms at <https://confluence.atlassian.com/proforma/data-connections-1087521268.html> , but cant seem to find the app in market place , wondering why ..


author: Mikael Sandberg
body: ProForma forms is no longer available as an app in Cloud, it is now part of JSM. The only way you can get access to Advanced Forms (ProForma Forms) outside of JSM is if you had the app installed before it became a feature in JSM.


author: Nikola Perisic
body: Welcome to the community [@rnaray43](/t5/user/viewprofilepage/user-id/5423665)

You might need to check out this page right here: <https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-get>

I believe this is the example that you are looking for:

requestFieldValues": \[ { "fieldId": "summary", "label": "What do you need?", "value": "Request JSD help via REST" }, { "fieldId": "description", "label": "Why do you need this?", "renderedValue": { "html": "\<p\>I need a new \<b\>mouse\</b\> for my Mac\</p\>" }, "value": "I need a new \*mouse\* for my Mac" }

comments: author: rnaray43
body: This is great apis I can use to pull data from Jira issues .What I am also looking to hook an api to populate a drop down in a form when I am designing the form. The apis are external outside of jira.


author: Nikola Perisic
body: This article might help you out: <https://community.atlassian.com/t5/Jira-Software-questions/How-to-call-external-application-REST-API-from-Jira/qaq-p/1151173>


Tags: cloud

custom-field

jira-work-management-cloud
How to display subitems of an Epic from other projects
Asked by KB:

We have Epics in a Work Management project.

In the "List" all Epics are displayed, but if I expand one, only child items from the Epic's project are displayed. How can I also display child items from other projects at one glance?


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@KB](/t5/user/viewprofilepage/user-id/5066870),

to the best of my knowledge, JWM's list view will only show the tickets of the given project. There is a new [overview feature](https://www.atlassian.com/software/jira/work-management?tab=overviews) in JWM that comes with some cross-project views, but the list view isn't one of them.

Best,

Hannes

comments: author: Hannes Obweger - JXL for Jira
body: Just to add to the above: If you're open to solutions from the Atlassian Marketplace, you may want to check out the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2599965).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, it has a few things in common with JWM's list view, however JXL comes with a range of advanced features, and also works cross-project. This is how it looks in action:

![cross-project-hierarchy.gif](https://community.atlassian.com/t5/image/serverpage/image-id/304620i7469551CE3B4D14F/image-size/large?v=v2&px=999 "cross-project-hierarchy.gif")

(Note how JSMC-31 is from a different project than the parent epic.)

Another advantage is that JXL sheets work in and across project of all types, not just JWM projects.

Any questions just let me know!


author: Amay Purohit_RVS
body: Hi [@KB](/t5/user/viewprofilepage/user-id/5066870)

Not sure if you can view a hierarchy of cross project issues. If you would like to try out a mktplace app for the same, please take a look at an app we have developed for the same use case

[Issue Hierarchy](https://marketplace.atlassian.com/apps/1228019/issue-hierarchy-structure?hosting=cloud&tab=overview)

Through this app you can view all the issues for cross project in a tree structure. And the app rolls up the time spent at each parent level. You can add it as a dashboard gadget and export the data to a csv too.

Disclaimer : I am part of the team which developed this app

![Links HIerarchy.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/304632iAE8A8B4FD1B970C1/image-size/large?v=v2&px=999 "Links HIerarchy.PNG")


Tags: child

epic

issue
Asset Object custom fields in JWM Form
Asked by Marius Fassbender:

Hi Atlassian Community,

I am new to Jira and currently building an Asset Management with an order management included in JWM. I have all my custom fields linked to asset objects ready to show in an issue. When defining the issue type for my order, I also see these custom fields and can add them to the issue type "order" which then show in an actual order.

However, when trying to build a form for my order, I don't see my custom fields at all. None of the asset linked custom fields show up whereas in a JSM project, I can use them in the form.

Am I missing anything with the screens and screen schemes or is it just not possible within a JWM project to use my custom fields in forms?  
I know the JWM should be more for internal use but in my opinion, also in JWM there is good need for that extensive form feature of JSM.


Answers:
author: Zoey Wang
body: Hi [@Marius Fassbender](/t5/user/viewprofilepage/user-id/5412243)

Assets are built on JSM platform so teams can easily tie assets to various service requests, changes, incidents etc. So in other words, they are unique to this product only by design.

Hope that helps.

comments: author: Marius Fassbender
body: Hi Zoey,

thanks for you reply.

After a little more try and error I switched to a JSM project now. I replaced the missing functionalities from the JWM project (e.g. Timeline) with Apps from the market and in the JSM project my custom fields work fine now.


Tags: cloud

jira-work-management-cloud
xray project configuration
Asked by Amal Ayadi:

Hello,

I want to configure xray with jira but when i click "configure project" i always go to interface "

Cette page ne fonctionne pas {#toc-hId--405892018}
--------------------------------------------------

**topicsfr.atlassian.net** vous a redirig? ? de trop nombreuses reprises.  

* [Essayez de supprimer vos cookies](https://support.google.com/chrome?p=rl_error&hl=fr).  
ERR_TOO_MANY_REDIRECTS  
Even i delete cookies it do not work  
Cordially,


Answers:
author: RMahajan
body: Hi [@Amal Ayadi](/t5/user/viewprofilepage/user-id/5422338) ,

Check this Documentation- [Project Settings - Xray Cloud Documentation - Xray (getxray.app)](https://docs.getxray.app/display/XRAYCLOUD/Project+Settings)  

Hope it will help!  

Regards,  
RMahajan


Tags: cloud

jira-work-management-cloud

xray
Can Free plan be later converted to Standard Plan?
Asked by Surajkumar Bhutada:

We are setting up new project. And trying out few features of Jira for setting up this project using the Free Plan now. Can this Free Plan be converted to Standard Plan in later stage, once we onboard about 100-200 users with the same project setup done using Free Plan?


Answers:
author: GNarsimhagowda - Empyra
body: Hi [@Surajkumar Bhutada](/t5/user/viewprofilepage/user-id/5422170) ,

It can be converted to standard plan when you want to opt for it, Just go to billing section of the instance and change the plan appropriate for you.

Thanks.

comments: author: Surajkumar Bhutada
body: [@GNarsimhagowda - Empyra](/t5/user/viewprofilepage/user-id/5393239) Thank you for the response. It helps.
How to Prevent Duplicated Issues Based on Email Field
Asked by Matheus Henrique de Paula e Silva:

Hello, Community.

We are using Jira to track applicants to our job openings. Our database is growing fast and we are experiencing the creation of duplicate candidates there.

Is it possible to create an automation rule to prevent the creation of duplicated Issues based on email address? Or, how can I do that?


Answers:
author: Sam Tsubota
body: [@Matheus Henrique de Paula e Silva](/t5/user/viewprofilepage/user-id/4754972) this is the Jira Align community. You probably want to post your question on the Jira community.
JET tool permission level
Asked by Sneha Kumar:

I am looking for some help with JET tool permission settings.

We have an AD group in Jira and would like to add members there to provide admin permissions so that JET tool is visible. How to set up permissions for JET tool in a easier way so that we can know who all have permissions instead of just Jira Admins. How to configure the URL for JET tool.


Answers:
author: Tina Behers
body: Have you reviewed this?

<https://help.jiraalign.com/hc/en-us/articles/115000088433-10X-Jira-Integration-Data-Collection>


Tags: cloud
Why aren't all sprints showing in the Dependency Committed By drop down?
Asked by Kurt Smith:

The "depends on" has 6 sprints but only 4 of them are showing in the drop drown. Does anyone know where the values in this drop down are sourced from?

![image.png](/t5/image/serverpage/image-id/182562i11F86EC96E06B6EF/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Samit Mehta [321 Gang]
body: Hello Kurt,

One of the following could cause this:

1. When the "Depends on" team has not created all the Sprints on their board in Jira, or
2. If the "Depends on' team has created the Sprints in Jira, they are not getting synchronized into Jira Align due to some errors.

If you don't have Jira Align Super Admin privileges, then I would suggest:

1) Check the Jira Board for the "Depends on" team to make sure that all the Sprints have indeed been created.

2) If the Sprints exist on the Jira Board, then set your configuration to the "Depends on" team on the configuration bar, and set the Program Increment to the current PI. Then go to the Iterations Grid to see which iterations/sprints exist for the team. You can get to the Iteration/Sprint Grid by selecting Team --\> \[MANAGE\] Iterations/Sprints.

3) If you see that there are iterations / sprints missing in Jira Align for the "Depends on" team, then alert your Jira Align administrator that some of the sprints from Jira are not syncing for that team.

As a Jira Align administrator, you would have to look at the Administration -\> Jira Management to troubleshoot why the Sprints are not getting synchronized.

comments: author: Kurt Smith
body: I found out what was causing our problem.

Go to Team on the left blue menu then pull up Iterations...

Make sure the Iteration is correct in the Sync Date - it must match the actual Iteration - i.e. the Iteration is Sprint 5. Sprint 5 has to be selected in the Sync Date.

Once I made this change the iterations began to appear in the Committed By drop down...


author: Allan Maxwell
body: I'm going to take a wild guess and say that BA Operations \& Mining does not have those Sprints yet in Jira Align. If you are syncing Sprints from Jira, check their Jira Board. If they do not exist then create them.

If the Sprints do exist in Jira, you may need to have your Jira Align Admin check the sprint mappings for errors ...for example the dates may not be close enough the anchor sprints created in the Program Increment.


Tags: cloud
How do I disable stack rank items in the backlog view for particular user role in Jira Align
Asked by Vijay Uskamalla:

Hi Team,

I want to disable stack rank items in the backlog view for particular user role in Jira Align, is this something can do from system level role? if yes please let me know which toggle need to be turn off.

Any help greatly appreciated.

Thanks!!! in advance.


Answers:
author: Rae Gibbs
body: [@Vijay Uskamalla](/t5/user/viewprofilepage/user-id/4382824) If you're looking for users to have access to the backlog but not be able to change the ranking in it, this can only be controlled by team membership. System role permissions do not control the ability to rank or not rank backlog items. If you do not want a user to be able to rank the backlog, remove them from Team Members in the Program.

![Screen Shot 2022-02-09 at 12.22.06 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/182596i4A3D6AEC8896D4C5/image-size/large?v=v2&px=999 "Screen Shot 2022-02-09 at 12.22.06 PM.jpg") They will then see this message when they view either the Feature or Epic Backlog.

![Screen Shot 2022-02-09 at 12.18.08 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/182595i3BC6EDA1F6BC6AD6/image-size/large?v=v2&px=999 "Screen Shot 2022-02-09 at 12.18.08 PM.jpg")

However, when you do this, they will also lose other functionality that may or may not be important. There is another article that talks about this and how team membership works in Jira Align. [Adding Jira Align users to Portfolios vs Programs](https://community.atlassian.com/t5/Jira-Align-articles/Adding-Jira-Align-users-to-Portfolios-vs-Programs/ba-p/1267746)

comments: author: Vijay Uskamalla
body: Hi [@Rae Gibbs](/t5/user/viewprofilepage/user-id/3554218) - Thanks for the answer.

Quick question for you, If I removed the user from team member in the program, did he/her can able to see the backlogs in Jira Align?


author: Allan Maxwell
body: Yes, any backlog can be turned off for any role. See pic for example toggle

![Screen Shot 2022-02-09 at 9.55.17 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/182581i6C3A08613721EBFA/image-size/large?v=v2&px=999 "Screen Shot 2022-02-09 at 9.55.17 AM.png")


Tags: permission
Getting Exit Criteria State to Stick
Asked by Kurt Smith:

Each time I go back into a Process Flow I have to turn the Exit Criteria off and back on to get the Exit Criteria to display. Is there a way to get the Process Flow to recognize that the Exit Criteria is turned on and should be displayed?


Answers:
author: Tina Behers
body: [@Kurt Smith](/t5/user/viewprofilepage/user-id/4259458) This is not an experience I have unless I switch browsers. If you're using Chrome (Preferred browser for JIra Align) check your settings for how frequently page caching is cleared.

This \*may solve the problem.


Tags: cloud
Does text formatting work in Jira Align?
Asked by Paul Tepper:

Is there any way to format text in description boxes in Jira Align? None of the [standard Jira formatting](https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all) is working. Is there an admin option to turn it on or a way to use something else (e.g. Markdown)?


Answers:
author: Paul Tepper
body: When I checked on this in February 2022, I was told by Atlassian support that it is not supported in Jira Cloud with Jira Align. I hope it is added one day :)  

> Unfortunately, Jira Cloud currently can't sync Rich-Text / HTML with Jira Align yet, so you must sync plain text (Jira Server/DC make it possible using HTML plug-ins).
>
> You can enable the feature toggle 26 on Jira Align to enable the RIch-Text editor for **Stories, Defects, Tasks, and Objectives** . But that may cause unwanted tags/markups on Jira.  
> To enable the FT26, go to \[redacted link\] and choose it from the dropdown, and click Enable Feature.
>
> About the RTF on Features (Jira Epics), unfortunately, they do not support the RIch-Text formatting, unless when in sync with Jira Server/DC. There's already an idea/request in our ideation portal about it: \[redacted dead link\]
>
> Best Regards  
> Enio Marques  
> *Atlassian Support*


author: Heidi Hendry
body: Hi Paul,  
Formatting is supported in Jira Align. Depending on what area you are working with and some of the Administration configuration options, the type of formatting available can be different.  
I recommend that for your issue you raise a Support ticket so that we can work out what's occurring specifically for you.  

Regards  
Heidi

comments: author: Paul Tepper
body: Ok - someone on my team raised a support ticket. Is there any documentation on it?


author: Paul Tepper
body: I talked to support and it's not supported in Jira Cloud, I'll have to post my own answer


author: Allan Maxwell
body: Check out this community posting for links to possible solutions. [Link](https://community.atlassian.com/t5/Jira-Align-questions/html-tags-are-shown-in-story-discription-in-jira-align-Any/qaq-p/1482183)

comments: author: Paul Tepper
body: Sorry, I don't understand how this is related to my question.

I want to be able to format text in Jira Align descriptions. I can't figure out if this functionality is supported or not (seems like it's not).

This posting seems to be pointing out a bug where HTML tags show up where the user does not want them to show up.

Please let me know if I'm missing something that you saw there.


Tags: cloud

format
If a incomplete story is moved to backlog in Jira on sprint closure, does Jira Align reflect same?
Asked by Mit:

Dear Team,

At one of our client implementations, we have got sync between Jira \& Jira Align, with sprints syncing from Jira into Jira Align.

As per the recommended best practices, the scrum masters are not moving imcomplete stories from 1 sprint to another sprint, upon sprint closure, but moving them to backlog and pulling the incomplete stories from backlog into the future sprint.

This works fine as long as the incomplete story gets pulled in the future sprint.

However I have noticed that when the scrum masters move incomplete stories to backlog, \& those stories are not pulled in a future sprint (for some reason - work getting de-prioritised etc.), the sprint value in Jira Align still persists to show as if the story is tagged to the previous sprint

Is this expected behaviour or once the incomplete story moves to backlog, upon sprint closure the story's sprint value in Jira Align should also change to unassigned backlog?

Thanks and Regards,

Mit Tolia


Answers:
author: Tina Behers
body: [@Mit](/t5/user/viewprofilepage/user-id/1264751)

If it is an effort that has been deprioritized and you want it to reflect in the unassigned backlog. You will need to "drop" it from the sprint in Jira Align.

User with system permission to drop a story, AND team role permissions of either scrum master, product owner, team coach, or analyst can perform this function.

1) Unlock the sprint (if needed)

2) Openths story card

3) scroll down the links on the right side -

4) Select more options

5) Select Drop Story

This will move it to the backlog in Jira Align.


author: Rob Phillips
body: Hi Mit,

This is expected behavior as the update across the connector when moving to backlog will not occur. The presumption is that eventually the story get assigned into a sprint and as you mention this resolves.

comments: author: Rob Phillips
body: I would also add that although there are different Agile community viewpoints about move vs. split, for Jira Align to maintain visibility of the historical attempt at a Story then splitting may offer a more accurate path. Check out this article which outlines options in Jira:

<https://community.atlassian.com/t5/Jira-articles/Carrying-forward-unfinished-work-in-Sprints/ba-p/672304>