Why can't I see pricing for specific Jira adons we have installed for some time already?
Asked by Vera Valshonok:

I am trying to check procing,but it soes not show for these apps:

Advanced Portal Reports for Jira Service Management

[Issue Sync - Synchronization for Jira \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1213346/issue-sync-synchronization-for-jira?hosting=cloud&tab=pricing)

[Custom Charts for Jira Reports and Time in Status \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1220925/custom-charts-for-jira-reports-and-time-in-status?hosting=cloud&tab=pricing)

[Advanced Portal Reports for Jira Service Management \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-jira-service-management?hosting=cloud&tab=pricing)

It says:  
Sorry, we couldn't load pricing details right now. Please try again later.  
What could be the issue? Is it for all the apps currently?


Answers:
author: Katarzyna Szumilas_Deviniti_
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)  

Are you trying to access the billing details directly from your Jira account? There might be a temporary hiccup from the Jira side but accessing the pricing directly from the Marketplace site should be possible.  

For Issue Sync - Synchronization for Jira it will be the following link: [here](https://marketplace.atlassian.com/apps/1213346/issue-sync-synchronization-for-jira?hosting=cloud&tab=pricing).  
To be sure I attach also the screenshot of the price list from MP:

![prcing sync.png](https://community.atlassian.com/t5/image/serverpage/image-id/295337iE471DD68BC36999C/image-size/large?v=v2&px=999 "prcing sync.png")  

Hope it will help for the moment,  
Kasia from Deviniti

comments: author: Vera Valshonok
body: Thanks!

<br />

Are you trying to access the billing details directly from your Jira account? it does not show when i check from my jira account and also if I google the app and see in the marketplace.


author: Vera Valshonok
body: BTW I just noticed that we pay for 300+users price as for 0.40 and not 0.30, what can be the issue? Do you think i should check with Atlassian billing?


author: Katarzyna Szumilas_Deviniti_
body: Hello [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)  

The pricing information I sent you in my last comment is retrieved directly from the Marketplace listing of the app - it works the same for me if I open it in incognito mode, it's not related to my account.  

Are you able to see the "Pricing" tab when navigating to this [website](https://marketplace.atlassian.com/apps/1213346/issue-sync-synchronization-for-jira?hosting=cloud&tab=pricing)?

![pricing IS.png](https://community.atlassian.com/t5/image/serverpage/image-id/295378i917DD988B3A3DF98/image-size/large?v=v2&px=999 "pricing IS.png")

The price depends primarily on the number of your users but also on the billing cycle - if you purchase the annual license it's usually cheaper as it comes with a discount (in the case of Issue Sync app it will be the monthly price x 10).  

You can check both pricings by adjusting the Product billing cycle toggle: ![toggle.png](https://community.atlassian.com/t5/image/serverpage/image-id/295381iA5CFA719A3056073/image-size/large?v=v2&px=999 "toggle.png")  

Does it explain the price difference in your case?  

Cheers,  
Kasia


Tags: cloud

jira-service-management

jira-service-management-cloud