youngmon/atlassian-qna huggingface dataset:
How do I get the value of a custom field dropdown for a specific card?
Asked by geoffrey r_:

How do I get the values for custom field dropdowns on a card?

When I query for custom fields and they're dropdowns, this is what I get

```
    "customFieldItems": [{
            "id": "5fa07bddf31c3b69d32d7564",
            "idValue": "5fa079eb3c04d6016ef994e3",
            "idCustomField": "5fa079eb3c04d6016ef994e2",
            "idModel": "5fa07a2956c88531d9d125be",
            "modelType": "card"
        },
```

I'm guessing I need to do something with idValue, but I have no clue how. The API docs don't really go into detail on dropdown custom fields.

This is one with a custom field date, and it has a clear value.

```
        {
            "id": "5fa07be5ad5b1f1ef10b73fe",
            "value": {
                "date": "2020-10-22T16:00:00.000Z"
            },
            "idCustomField": "5fa073a5eedccb1a273b7db2",
            "idModel": "5fa07a2956c88531d9d125be",
            "modelType": "card"
        }
```

I don't understand why the difference.


Answers:
author: Cody C.
body: You're right, that's not entirely clear! I think it has to do with making Dropdown values flexible if they're changed at a later date. You'll need to cross-reference the idValue with the "id" of that option from the dropdown.

You can get both using a request like this:

```
GET https://api.trello.com/1/cards/{cardID}?key=...&token=...&customFieldItems=true&customFields=true
```

Then you can compare like this:

```
 "customFieldItems": [
{
"id": "5fb404d66fe67d43442e640c",
"idValue": "5fb404ce868b9d54b61e9958",
"idCustomField": "5fb404c715857a51e549b2dc",
"idModel": "5fa07e5ce3ee8a01a53f18a1",
"modelType": "card"
},
```

And checking that against the "options" in the customFields response:

```
 {
"id": "5fb404ce868b9d54b61e9958",
"idCustomField": "5fb404c715857a51e549b2dc",
"value": {
"text": "drop3"
},
"color": "none",
"pos": 49152
}
```

Once you find the ID that matches the idValue, the text attribute will tell you the actual value of that Dropdown that's shown to the user.
Will there be a limit on the number of work spaces you can create?
Asked by Stephanie Lodie:

Since Trello is moving to this workspace model where you can only have 10 boards per workspace is there going to be a limit on the number of workspaces you can have as a free customer? Is the option to have an admin free on these boards?

This is a major change in the way I use Trello so if I have to re-learn how to use the platform there really isn't anything keeping me from learning a different new platform.

I was also 80% ready to start paying for Trello, so if I were to be a paying customer would I still be limited to 10 boards per workspace?

At this point I'm trying to decide if Trello is worth the cost. The product is awesome but the 10 board limitation is less than stellar and there seems to be no email or prior notification of this change. I've lost some trust with you guys. However. I at least would like to give y'all the benefit of the doubt since you have been great so far (except for Atlassian) and you do resonate with my own personal ideals (jury still out on Atlassian).

It boils down to I'm 50/50 on going or staying but your past behavior makes me want to at least give you an chance.


Answers:
author: Michael Pryor
body: No, there is no limit on the number of free workspaces you can have.   

You can make someone an admin on your board if you like. I'm not sure I understand the question.

A business class workspace is not limited to 10 boards. There are also a ton of other features that are available on Business Class boards (like seeing cards across multiple boards with the workspace table view, the upcoming timeline view, advanced checklists, etc).

comments: author: FireFancy
body: I wasn't notified of changes to Trello today either and I was confused. I tried to make a new private board like I normally do to help structure my day. But it would only allow me to create a board within a team. Currently I only have 1 private team and I never had much use for it. I only ever created private boards not associated with a team.  

I thought I had reached a limit to how many private boards I could have, so I just deleted a bunch of old empty boards. I didn't realize that Trello was changing how boards and teams are handled.  

As just a normal person (not a business owner or anything,) I just use Trello to create private boards for keeping track of normal every day things, like favorite meals, monthly to do lists, and project planners for arts and crafts. I rely on Trello almost every day to help me stay organized.  

I didn't receive any emails or see any blog announcements that Trello was changing to have workspaces with a cap of 10 boards per team... $120 dollars per year is a bit steep for business class for one year for one user.... I'm not keen on these changes.


Tags: board
Does Butler have a way to add a Custom Sticker to a Card after it's Due Date is past?
Asked by Joel Vedder:

We want to add an obvious visual element to any Card on our Board that is Past Due. The object would be to add a Customer Sticker to the Card on its Due date to alert Team Members of the issue with a highly visible sticker


Answers:
author: Alice
body: Hi Joel, unfortunately, it looks like you can only add one of the basic stickers using Butler, not the custom/premium ones.

![000439.png](https://community.atlassian.com/t5/image/serverpage/image-id/118028i8F897D059B84CDB8/image-size/large?v=v2&px=999 "000439.png")

[Here](https://help.trello.com/article/724-submitting-feature-requests-for-trello) you can see how to submit a feature request, in case you're interested.


Tags: butler

sticker
Notifications between boards
Asked by Karolyn Wellings:

Hi all, my apologies if this is a question that has been asked before but I can't find the answer... I have Trello configured with several boards, one for each different project. I also have a 'high level' board to give a summary overview of the status of all projects. I would like the high level board to automatically update when the status of cards on the project boards is changed, rather than also having to go into this board to update (duplicating work and requiring users to remember to do this!)

The status could be indicated through labels or by showing the percentage completed bar of checklists, either would be fine.

Any advice appreciated, thanks.


Answers:
author: Melek Jebnoun_Vectors_
body: Hello Karolyn,

I did not used it but I heard about it and I think it may provide a solution to your need.

There is a power-up called Unito [link](https://blog.trello.com/trello-unito-power-up)

Have a look at it!

Hope it helps :)

comments: author: Karolyn Wellings
body: Thanks Melek! I'll have a look...


author: Jillian Amyot _Unito_
body: Hey [@Karolyn Wellings](/t5/user/viewprofilepage/user-id/4157032) ! I can back up [@Melek Jebnoun_Vectors_](/t5/user/viewprofilepage/user-id/716685) 's suggestion, as a Unito employee! If you use our Mirror power up, you'll be able to have the high level board/master board update automatically from the other boards.[Here](https://unito.io/blog/sync-trello-cards-with-unito-mirror-power-up-for-trello/?utm_medium=community&utm_source=atlassian&utm_campaign=sync_trello_cards_with_unito_mirror_power_up)'s a link that explains it, like the one Melek mentioned. If you have any questions feel free to ask! Hope this helped :-)

comments: author: Karolyn Wellings
body: Many thanks Jillian!
Trello Gold - 1 year free - How many Buttler actions?
Asked by Caro:

Hello,

What do I need to do exactly in order to get Trello Gold 1 year for free?

How many Butler-actions can I use in Trello Gold?

Thank you

Kind regards,

Caro


Answers:
author: Soumyadeep Mandal
body: Hi [@Caro](/t5/user/viewprofilepage/user-id/4156990) ,

Welcome to the community!

Please read this documentation <https://help.trello.com/article/831-trello-business-class-vs-trello-gold>

I think Trello gold supports the same number of rules as Trello business!
Is it possible to add an amount to a checklist item?
Asked by Charlotte Wilson:

I am using Trello for my Christmas List. I appreciate excel will do everything that I want Trello to do, but prefer the look of Trello! Can I add amounts to the checklist items (i.e. the cost of each presents) so that when I export to excel, the numerical info is there?


Answers:
author: Ryan
body: Hi Charlotte,

There wouldn't be a way to make the cost a separate data field within the checklist item unfortunately. A way that you could do this, might be to use Custom Fields, where you can input the cost of each present into a separate custom field. If you go with this option, then you would probably need a separate card for each gift.

Thanks!

Ryan


Tags: checklist

finance
How to move card form one list to another list using cardID - Trello API
Asked by Bijay Shrestha:

How to move card form one list to another list using cardID - Trello API


Answers:
author: Soumyadeep Mandal
body: Hi [@Bijay Shrestha](/t5/user/viewprofilepage/user-id/4156505) ,

Welcome to the community!

You can use this URL:

[PUT /1/cards/\[card id or shortlink\]/idList](https://trello.com/docs/api/card/index.html#put-1-cards-card-id-or-shortlink-idlist)

Make sure you make a `put` request and you have a proper `token` with write `permission`

comments: author: Bijay Shrestha
body: Thanks.


Tags: api
Did the option to create a private board disappear?
Asked by Stephanie Lodie:

I tried to make 2 personal boards today on desktop and I could only add it to a team. Personal options were gone.

I did have success creating the personal boards using the android app but when I checked again, they associated themselves with a team I created months ago.

Is this the new normal now? Should I create a team of only me?


Answers:
author: dylan_perry
body: I had exactly the same experience using desktop, and iOS app.

However, I was able to move the board back to Personal with the app. It seems to have stayed there for now. There is no option to do this on desktop.


author: Fabienne Gerhard
body: Hi [@Stephanie Lodie](/t5/user/viewprofilepage/user-id/4156456)

welcome to this wonderful community

Check out this brand [new article about teams and workspaces](https://help.trello.com/article/1241-why-cant-i-create-a-board-outside-of-a-team-anymore) that just came in Help section. And you got it absolutly right! It's new and it's tricky but a really good next step.

Hope this could help you.

Feel free to ask for more help!

comments: author: Stephanie Lodie
body: Thanks for the reply. From reading the article it looks like like the bottom line of the new change is that we will be limited to 10 free boards from now on. Will all my other boards disappear or reassign themselves?


author: Fabienne Gerhard
body: Hi [@Stephanie Lodie](/t5/user/viewprofilepage/user-id/4156456)

no need to worry - it's written a little bit tricky. Have a close look on [this one](https://help.trello.com/article/1241-why-cant-i-create-a-board-outside-of-a-team-anymore) - working on your own, they make they suggest using Teams as Workspaces. So each Workspace is limited to 10 Boards.
> from calling them "teams" to calling them "workspaces"

Now what is interesting!
>
> How many boards can you have on a team? {#toc-hId--1299171373}
> --------------------------------------------------------------
>
> **Free workspaces** can have up to 10 open boards (count does not include closed boards). Business Class and Enterprises can have unlimited boards in their workspaces. **You are able to create multiple workspaces on the free plan.**

Hope this could bring you some light ?
Why is Trello continually timing out so I have to close it down?
Asked by Julie Reddish:

macOS Catalina 10.15.7 (19H15)

Chrome Browser

none of the notifications working either

This has been happening all week


Answers:
author: Torben_trello
body: What do you mean by timing out. Is an error displayed that the browser has lost connection to Trello? There are a few reasons, why this might happen. The following article is a good way to start: <https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello>

If that does not help, feel free to reach out via trello.com/contact
Won't let me change my profile picture from initials to a photo.
Asked by James Byrd:

I have tried everything to change my or add a photo to my profile and it won't do anything. I'm about to delete this program because it shouldn't be this difficult to do something so simple!!!


Answers:
author: Michael Pryor
body: Can you try doing it directly at id.atlassian.com?

When you say "it won't do anything", do you mean after you upload the photo, it shows you the same screen again?
issues accessing boards or logging in?
Asked by Instructors Berlitz Play:

has anyone else experienced problems visualizing/ opening the boards or logging in?

this has happened to me very often during the last couple of weeks and i don't know what to do about it.


Answers:
author: Torben_trello
body: Would you mind reaching out to our Support team via trello.com/contact with more details and possibly a screenshot of what you see on your end? We'd be happy to take a closer look.
How do I get the Trello app for Android?
Asked by Virginia C:

When I go to the Play Store on my Android tablet, I don't see Trello. Searching shows me several Trello add-ons, but no Trello app.


Answers:
author: Michael Pryor
body: Here's the direct link to the Trello app on the Play Store: [https://play.google.com/store/apps/details?id=com.trello\&hl=en_US\&gl=US](https://play.google.com/store/apps/details?id=com.trello&hl=en_US&gl=US)

comments: author: Virginia C
body: Thank you.
Trello Crashes When Clicking Notifications Button
Asked by Zachary Boyd:

Hello!

Thus far this week, anytime I click on the Notifications button on the Trello page/site, the page freezes and the browser tab crashes. This only started...yesterday I think? I've tried:

* Restarting the computer
* Deleting the cache, cookies, etc.
* Closing and restarting the browser

I am currently using Windows 10 with Google Chrome, and I do not have this issue while using Firefox.

If anyone has any ideas, I would be appreciative. Thanks very much!

- Zachary


Answers:
author: Ryan
body: Hi Zachary,

It looks like you've already tried a few troubleshooting steps which helps us to see that the issue might be related to your Chrome instance. Could you try a few other things to see if they help:

* Open an incognito tab to see if this happens there
* Check that you're using the latest version of Chrome
* Make sure localStorage is enabled (see steps [here](https://help.trello.com/article/1093-enabling-localstorage))

Let us know if any of those steps help, and if not, send us through a message to <https://trello.contact>.

Thanks!

Ryan
Butler rule to sync custom field from card on one board to another board
Asked by Carla Ruhl:

I have the following butler rule and does not seem to work. Please help with suggestions on automating an update of a custom field on "master" card to trigger update to "copy" card on another board.

```
when custom field "Category" is set in a card with custom field "Roadmap" checked, find a card titled "{cardname}" on board "Tape Interop Roadmap", and set custom field "Category" to "{triggercardcustomfieldvalue}" 
```


Answers:
author: Vini
body: Hi Carla,

It would be helpful to see a screenshot of the current structure of your custom fields. Do you mind sharing it here? If you would prefer sharing that on a private conversation, you can open a ticket here: <http://trello.com/contact>

comments: author: Carla Ruhl
body: ![2020-11-12 12_25_46-Clipboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/118092i40108301CD3081EB/image-size/large?v=v2&px=999 "2020-11-12 12_25_46-Clipboard.png")


author: Vini
body: Hi Carla,

I recreated that setup on my board and the issue is the variable {triggercardcustomfieldvalue}. The correct one in this case would be just {customfieldvalue}.


author: Carla Ruhl
body: Thanks! I confirmed this works! Thank you!
List is gone?
Asked by Sniff and Go:

We have a whole list that I can't find now. Somehow, I believe this list was archived along with all the info in it. I can search for the info, but can't find the actual list?

![Screen Shot 2020-11-10 at 11.54.21 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/117763iD450C1AF16E85740/image-size/large?v=v2&px=999 "Screen Shot 2020-11-10 at 11.54.21 AM.png")


Answers:
author: Michael Pryor
body: When you go to the Archive, there is a button that says "Switch to Lists"

![Screen Shot 2020-11-10 at 8.22.35 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/117782iFA0E2EEDD8154518/image-dimensions/304x105?v=v2 "Screen Shot 2020-11-10 at 8.22.35 PM.png")

comments: author: Sniff and Go
body: Hi Michael, Where would I find the Archive? This is what it looks like on my end...

<https://www.loom.com/share/c26fce1a934347b5869619eef3acc7d1>


author: Michael Pryor
body: <https://help.trello.com/article/795-archiving-and-deleting-cards>  

see unarchiving cards section.
Table of Contents doesn't show
Asked by Gal Bezalel:

Seems like a recent bug but making sure:

For about two weeks now when we add Table of Contents widget to pages (and blog posts), it doesn't always show. Even hard refresh doesn't help - the only thing I find to always solving this is to edit the page, revert to last published version (no actual editing), and then it will appear. But can't be sure it will stay that way upon browsing to this page later.

Is anyone familiar with that?


Answers:
author: Eyal Asulin
body: happened to me too, sometimes editing something that is related to the headers helps, sometimes not (randomly)


Tags: cloud

confluence-cloud
Why am I getting emails every couple months that Confluence is inactive?
Asked by Andrew Prendergast:

I'm a single developer using Jira for my personal projects on an almost daily basis.

I only have a couple of Confluence documents that I don't need to update/access regularly right now, but I get an email every 2-3 months about how I need to log into Confluence to keep the Confluence from being deactivated.
> We haven't seen you in your Confluence site, \<myproject\>.astlassian.net for a while so we wanted to check in. **If your site continues to remain inactive, it will be deactivated on...**

That link just takes me to my logged in view of Jira and I would think Confluence should be able to see my Jira activity so I'm wondering if maybe I just haven't configured Confluence correctly?

If it does deactivate can I re-enable it later? Do I lose the documents that are currently there?

Apologizes if this is documented somewhere, but I'm having had a hard time finding questions that cover this specifically.


Answers:
author: Ste Wright
body: Hi [@Andrew Prendergast](/t5/user/viewprofilepage/user-id/4907632)

Whilst this [help page](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/) is for Jira, I'm pretty confident the details apply to Confluence also in your specific use case:
>
> Inactive Free products will be deactivated {#toc-hId--555683055}
> ----------------------------------------------------------------
>
> If *all* the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after **120 days of inactivity**. If any Jira Cloud product on your site is on a paid plan, this doesn't apply to that site.
>
> Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in and view something to restart the 120 days.
>
> If you're a site admin, we'll send you emails to let you know if your site is at risk of being deactivated due to inactivity so you can log in and take action to prevent deactivation.

\^ As far as I know, this deactivation policy is per product - so you need to login and do something in Confluence every 120 days to keep it from being deactivated.

One of my Free instances became inactive - and I was able to reactivate it through [Atlassian Support](https://support.atlassian.com/), with all the data intact. However, whilst I don't know for sure, I'd assume at *some point*the data is deleted if the product is inactive for a longer period of time - so I'd just ensure you access Confluence every now and then, to avoid this happening.

Ste


Tags: cloud

confluence-cloud
Login on mobile failed - issue with identity provider
Asked by Sebastiaan Hekman:

Hi,

I cannot login on Confluence using my mobile (android). The message that comes up says "There seems to be an issue with your identity provider. Wait a few moments, then try again".

I waited, tried again, same message. I have reinstalled the app, same issue.

Any ideas how to solve this.

Thanks a lot.

Cheers,

Sebastiaan


Answers:
author: Abhay Nirantar
body: Hi Sebastiaan,

Please share a few more details -

* Which Atlassian site are you looking to access ?
* Can you access the site directly via web browser ?
* Please request the admin of the site to open a ticket at support.atlassian.com , so that we can check if your account has access setup correctly.

Regards,

Abhay

comments: author: Sebastiaan Hekman
body: Hi Abhay,

The site is called "chilecracy.atlassian.net". I can get access to it via a browser. The mobile app hits trouble when logging in.

Thanks for your help.

Best,

Sebastiaan


Tags: android

cloud

confluence-cloud

mobile