youngmon/atlassian-qna huggingface dataset:
GraphQL query for Custom Metrics
Asked by Seth Buntin:

I feel like I might be missing something but I'm trying to programmatically connect components with a custom metrics and when I query "metricDefinitions" I'm not seeing the custom metric I created via the frontend. Is there a query I can use to grab the information of my custom metrics?


Answers:
author: Seth Buntin
body: I figured out the problem, it was the default of 10 in the results returned.
Api Kind component like in backstage?
Asked by vibhav_s_mb:

Backstage has an api kind component to relate services with providers and consumes api's isn't that feature on compass if so where do I find it. Also for documentation a plugin for confluence to do crud for confluence docs would be good


Answers:
author: Katie Silver
body: Hi [@vibhav_s_mb](/t5/user/viewprofilepage/user-id/5458328) thanks for your question.

Right now we don't have an API component type. However we're working on a few things that will make accessing APIs in Compass much easier and more comprehensive. Similarly, we are looking at documentation inside of Compass as well. More to come soon - watch this space!

comments: author: Jeff Madison
body: I'm guessing that one of those things is the acquisition of Optic and intent to integrate it into Compass. Sounds awesome, and I'm looking forward to hearing how that will work.

Any other things you can tease here yet?

In any case, do you have an idea yet on if "API" will be a new entity in the Compass metamodel like it is in Backstage, as opposed to just a new Component type?
I am trying to use Integrate with AWS (Compass) but there is no "Configure" button
Asked by Christopher Marti:

Good Day,

I'm setting up Compass and attempting to use the Integrate with AWS app. I am unable to get through the beginning steps because there is no "Configure" button. I've installed the app, but that is as far as I'm able to get. The documentation and community don't seem to have anything that explains why this is the case. Please Help.

Thank You!


Answers:
author: Steffen Opel _Utoolity_
body: Hi [@Christopher Marti](/t5/user/viewprofilepage/user-id/5453173), and welcome to the Atlassian Community!

Also, sorry for the late reply, seems we need to improve our monitoring of the Community here.

The 'Configure' flow is indeed key to making the app work and should always be available via the 'Install with AWS (Compass)' card reachable though the Compass 'Apps' menu - here's how that looks like right now in our own instance:

![integrate-with-aws-compass-card.png](https://community.atlassian.com/t5/image/serverpage/image-id/312734i8ED0CAFCA6183887/image-dimensions/218x162?v=v2 "integrate-with-aws-compass-card.png")

That being said, your question made me realize that we do not yet offer a 'Configure' link from the 'AWS resources' page, which is a notable usability flaw indeed, thanks for pointing this out! I've added this to our backlog and hope we can address it soon.

In case the 'Configure' button *is* actually missing on the Compass 'Apps' card, I'd appreciate if you could submit a [support request](https://go.utoolity.net/apps/support/integrate-with-aws-compass) so that we can take the investigation offline.

Cheers,  
Steffen

comments: author: Steffen Opel _Utoolity_
body: Forgot to follow up here, we've meanwhile added a 'Configure app' image link with the common 'gear' icon to each regular page in our apps:![iaws-configure-link-icon.png](https://community.atlassian.com/t5/image/serverpage/image-id/331481i2B377EAACD3C9485/image-size/large?v=v2&px=999 "iaws-configure-link-icon.png")

Thanks again for pointing out this usability flaw!
Atlas / Jira Goals as Custom Fields in Jira and Support for Jira Dashboards and Jira Automation
Asked by Mike Villis:

At the moment in our tenant, Atlas leverages a plugin in Jira. The fields exposed in Jira Plans, Jira Projects or Jira Product discovery look to not be traditional custom fields which makes this a bit tricky to show goals in Dashboards or Jira Automation rules.

Out of all the fields mentioned I can see that the Jira Product Discovery Field - \`Atlas Goals\` is available on the \`Field Changed\` trigger list and if I log out the value I get.
> ChangeItemBean{fieldId='jira.polaris:external-reference', field='Atlas goals', fieldType='null', from='null', fromString='\["ari:cloud:townsquare:8f6eec19-65d6-4383-83c8-1ac431274463:goal/0c7377b2-394b-436b-9ca0-5b07a1ce1b97"\]', to='null', toString='\["ari:cloud:townsquare:8f6eec19-65d6-4383-83c8-1ac431274463:goal/6f8d4563-73ef-47f1-b42a-19da50943946"\]'}

It doesn't look to be available in the drop down list for field edits actions though.

Has anyone had any luck using the Additional fields section to make changes to goals or even written conditional logic? I'll keel at it but appreciate any insights of things I do now. I suspect as Atlas is rolled into Jira this is likely something on the roadmap.


Answers:
author: Mike Villis
body: Some progress I've made so far. In this use case I've been able to inspect some of the apis in atlas (via inspector) to be able to find the UUID for particular goals.

This automation uses what is available in the fieldChange event and match against a GOAL UUID.

It allows me to be update a custom field inside a Jira project (an OKR field that we have).![jira_auto.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/324547i49A36458419616F8/image-size/large?v=v2&px=999 "jira_auto.jpg")


Tags: goals
Is it possible to use customized project icon for Atlas projects?
Asked by ivychan:

We designed icons for our projects and want to use these customized icons. Can we upload and insert project icons in Atlas? Please advise. Thanks.


Answers:
author: Walter Buggenhout
body: It doesn't look like it, [@ivychan](/t5/user/viewprofilepage/user-id/5273388). The icons available are (thankfully an extensive set of) emojis, but different than in e.g. Confluence, Atlas doesn't allow you to upload custom emojis.

I tried if it would be possible to add a custom emoji in Confluence, but it does not seem to appear in Atlas, unfortunately.

comments: author: ivychan
body: Thanks[@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) for the reply. So, it is possible to add a custom emoji in Confluence but not in Atlas.

For Atals, may I create an enhancement request for adding the capability to upload custom emojis from customers?

For Confluence, can you share with me the step-by-step process of how we can add custom emojis?

Many thanks.


author: ivychan
body: Hi [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225), I need your help to update the enhancement request. I created an enhancement request for the above suggestion. However, as usual, I couldn't pick "Atlas" as the project and couldn't select anything for the components. Please help me update the request so it is correctly included in the Atlas queue. Thanks.

This is the enhancement request link that I created and submitted:

<https://jira.atlassian.com/browse/ECO-278>

Thanks.
How can I report on work towards a goal vs not
Asked by Paul Fox-Reeks:

I'm trying to create reports on Epics that have Atlas Goals attached and Epics that do not. So I can quantify the amount of work being done towards a goal vs not. However the Jira filter options doesn't correctly display the Linked Goals:  

![Screenshot 2024-05-07 at 1.54.49?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322462i9E805134A31CBDC6/image-size/large?v=v2&px=999 "Screenshot 2024-05-07 at 1.54.49?PM.png")

In this example, I click into the Epic and there are 2 goals attached:

![Screenshot 2024-05-07 at 1.59.18?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322463iC01BB947C5D3AF17/image-size/large?v=v2&px=999 "Screenshot 2024-05-07 at 1.59.18?PM.png")

How can I best report on this, so I can holistically see what work is being completed agains all our goals per quarter vs not.


Answers:
author: Yerbol Nisanbayev
body: Hi [@Paul Fox-Reeks](/t5/user/viewprofilepage/user-id/5332065)   
I am with the product team in Atlas.

I am afraid Atlas today is not integrated with JQL and the connection to Jira is set up through an app. It is limited in what we can support in terms of reports and summaries. I will take note of this request and the team will consider it when they get to work on this feature.  

Today you would have to review status individually by goal and then you could see the status of the connected epics on the Jira tab in Atlas.


Tags: filter

goals

jira
Can I change the welcome message on atlas?
Asked by Alec Wodowski:

![atlas.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/323854iB6C1C3A4CEC49B47/image-size/large?v=v2&px=999 "atlas.JPG")

Can I change the "G'day" to something different on atlas??


Answers:
author: Nikola Perisic
body: Welcome to the community [@Alec Wodowski](/t5/user/viewprofilepage/user-id/5493231) !

I am afraid not, since this was hard-coded. The alternative would be to edit this in the development tools of your browser, but this won't make the changes, just temporarily.

comments: author: Alec Wodowski
body: Thank you! Is there any possibility this feature will be added at a later date? Our organization would really appreciate it.


author: Nikola Perisic
body: Currently, there are no plans for implementing this feature, also you can subscribe to Atlassian cloud roadmap updates, which is here: <https://www.atlassian.com/roadmap/cloud>

And also you can keep an eye here as well: <https://community.developer.atlassian.com/c/everything-else/rfc/102> - this is more a forum like where the new feature possibilities are being discussed.


author: David Kircheis
body: This is **not** hardcoded as it is dynamic based on your Atlassian account language selection and its a bug. Not all English speakers in the world use "G'day" as a greeting. In my test, I see that German speakers get "Hallo" and Portuguese speakers get "Bom dia", for example. Seems like the fix would be to (1) add English (Australian), English (New Zealand), English (Canadian) and then (2) change the greeting for each core Anglosphere region to be more appropriate.
Goal updates more frequently than once a month?
Asked by Rasmus Henriksen:

Hi there

We are starting to use Atlas Goals across the company, not Projects though, but now realize that updates are only sent out once a month for Goals - compared to once a week per Project.

Can't this be changed in any place?


Answers:
author: Rasmus Henriksen
body: I realize now that this is currently a feature request: <https://jira.atlassian.com/projects/ATLAS/issues/ATLAS-38?filter=allopenissues>


Tags: notifications

updates
Atlas Goals in Confluence
Asked by Humashankar VJ:

I linked an Atlas Goal to a Jira Epic and it shows in Jira, but not in my Confluence database. The Jira Issue field displays the Epic, but the Goal is not out there.

How can I fix this?


Answers:
author: Lavanya K
body: Directly display Atlas Goals within its database wont workout

Utilize Label Linking or some other way
Manager field is not showing up
Asked by avishai.avivi:

I followed the instructions on synchronizing the Manager ID field from Okta to Atlas. On the Okta side, I see success, but reporting line still does not show the org-chart. Is there a way, possibly in Access, to see all the data that is coming over?


Answers:
author: Yerbol Nisanbayev
body: Hi [@avishai.avivi](/t5/user/viewprofilepage/user-id/5220941)

I am from Atlas product team. Can you please email me directly at ynisanbayev@atlassian.com and we could take it from there to help you troubleshoot this issue.
Feedback/ suggestions for JPD, Atlas and Jira Cloud. Any advise?
Asked by NAYANA:

* JPD - lack of edit ideas for creator of ideas - is a bummer in the FREE version - The creator should be able to enrich the ideas by adding additional content in the desc. section or update the summary at the least.
* JPD - The Creator vs Contributor access set-up was not intuitive and we had a tough time figuring out the permissions groups initially. There was an option to enable 'Create' access to contributors - what does that mean?
* JPD - The Big blue "Create Idea" button no longer appears on the ideas list page - instead the 'Create' button on the top nav bar opens a form when clicked. this was not intuitive. We searched for long on why we couldn't create issues even thought we were creators at one point.
* Atlas - It will be beneficial to have the ability to hide the Goals and Teams tabs in Atlas.
* Atlas - Ability to create a Master home page - for a multi - project summary or report
* Jira - Will they be introducing Individual capacity planning anytime?
* 


Answers:
author: Nicole Schwartz
body: Hi [@NAYANA](/t5/user/viewprofilepage/user-id/3610097), thanks a lot for sharing this feedback with us! I've passed the JPD \& Jira points onto the relevant teams.

I'd love to better understand your Atlas suggestions and would appreciate if you could please share some more details on your use cases for these. Happy to set up a call to discuss this.


Tags: jira-cloud

jira-product-discovery
Bug - every click brings me to the start page
Asked by Abel Fern?ndez:

Hello! I have a user who can only access the start page of Atlas, and no matter where he clicks, it just reloads the main page again and again. We tried clearing cookies, we tried a different browser, and the same happens. Any ideas?


Answers:
author: Nicole Schwartz
body: Hey [@Abel Fern?ndez](/t5/user/viewprofilepage/user-id/3844415), thanks a lot for reaching out about this! Have the user experiencing this problem seen and completed this page: <https://team.atlassian.com/hello> ? This flow onboards you onto Atlas.

comments: author: Abel Fern?ndez
body: Well, that worked! Thanks a lot!
Work Tracking Link is blank in Atlas CSV export
Asked by Richard Lewis-Jones:

When I export to CSV from Atlas, the Work Tracking Link is blank for most rows, despite being populated in Atlas itself. It's not across the board - I do have *one* entry with a link populated.

Is something wrong in Atlas or have I missed a setting or option somewhere?


Answers:
author: Nicole Schwartz
body: Hey [@Richard Lewis-Jones](/t5/user/viewprofilepage/user-id/5425320) , thanks a lot for reaching out about this! Could you please post this message in <https://support.atlassian.com/contact/> and our support team will help you out. Thanks!


Tags: csv
is it possible to add more than one link under "Where is the work tracked"? in ATLAS
Asked by NAYANA:

I'm playing with Atlas -- is it possible to add more than one "Where is the work tracked" linkage? It seems like I'm limited to a single issue there -- it doesn't look like it give me the option to add multiples?


Answers:
author: Nicole Schwartz
body: Hi [@NAYANA](/t5/user/viewprofilepage/user-id/3610097) ,thanks for your question! Currently you can't link multiple epics to a project but we've seen this feedback from other customers and I've added your insight to our backlog. Thanks!

comments: author: Jon Cutright
body: My feedback: Atlas is unusable to me without this functionality. I almost always create multiple Epics for a single project.
Project updates:?you?ve stumbled on restricted content?
Asked by Anita Chen:

Hi All,

Today when I logged into Atlas, the Project updates displayed "You've stumbled upon restricted content." However, after thorough checking, I couldn't discern the reason behind this. Yesterday, the system was functioning normally (goals updates was normal, and I didn't link any Confluence page in any of my projects).

Could anyone suggest possible causes for this issue?


Answers:
author: Nicole Schwartz
body: Hey [@Anita Chen](/t5/user/viewprofilepage/user-id/4553773), thanks for reaching out about this! Could you please confirm if you're still experiencing this issue?

comments: author: Anita Chen
body: Hi Nicole,

Today I check Atlas again, it becomes normal. Thank you.


author: Nicole Schwartz
body: Great, thanks for confirming!
Public project
Asked by apoggi:

When I create a project by the default is public.

What does this mean?

That anyone in my organization can view and edit, or that any information is shared publicly on the internet outside the organization?

many thanks.


Answers:
author: Amanda Barber
body: [@apoggi](/t5/user/viewprofilepage/user-id/1199625) - this support article explains public vs. private projects in Atlas: <https://intercom.help/atlas-by-atlassian/en/articles/6403749-restrict-the-viewing-and-editing-of-projects>

This article explains why keeping things public is helpful: <https://intercom.help/atlas-by-atlassian/en/articles/7934532-how-to-combat-task-loneliness-in-software-engineering-teams-with-the-uber-stream>

comments: author: apoggi
body: As I understand public means that the information are shared across teams inside the organization.

is that correct?

I'd like to be sure that the information are not shared in public internet outside the organization.

Many thanks.


author: Amanda Barber
body: Yes, [@apoggi](/t5/user/viewprofilepage/user-id/1199625)

The information is not shared outside the organization.


author: apoggi
body: Many thanks Amanda.
If project archive, will it display on the Friday and Monday notification?
Asked by Anita Chen:

Hi All,

I would like to ask if my project is archived, will it display on the Friday and Monday notification? No matter the project status is complete or other status.

Thank you.


Answers:
author: Sing Chen
body: Hi [@Anita Chen](/t5/user/viewprofilepage/user-id/4553773) ,

Archived projects are no longer included in the Friday/Monday notifications.

See here for more details about archived and paused projects: [Pausing or archiving projects or goals \| Atlas Help Center (intercom.help)](https://intercom.help/atlas-by-atlassian/en/articles/5777255-pausing-or-archiving-projects-or-goals)

I hope this helps.

Thanks,

Sing

comments: author: Anita Chen
body: Hi [@Sing Chen](/t5/user/viewprofilepage/user-id/5143156) ,

Thanks a lot for your helps!!!
Do Tags in Atlas only support lowercases?
Asked by Carlos S?nchez:

I've noticed when you sync an Atlas project with an Epic in Jira, the Jira Labels are recreated as Tags in Atlas, but they are entirely converted to lowercase characters.

Is there any way to preserve the uppercase characters from the original Jira Labels, when syncing the Epic with the Atlas project?


Answers:
author: Amanda Barber
body: Tags in Atlas are currently all lowercase from what I've seen (either created in Atlas or via Jira sync.)
Contributors list offering disabled accounts
Asked by Amanda Culver:

Hi there,

We are evaluating the Free version of Atlas and are experiencing a bug - but sadly, I can't report it.  

When adding a contributor, and starting to type a name, the user is presented with options which include both enabled and disabled accounts.  

The disabled accounts have had their site access removed, so shouldn't be present.  

Anyone aware of a bug report on this ?  

<br />


Answers:
author: Vernon Laquindanum
body: Hey Amanda,

Thanks for reporting this! I'll check our bug backlog to see if anything matches, and if not, I'll create a new ticket. Let us know if you catch anything else, or if you have any other feedback for Atlas.

Thanks again!

comments: author: Amanda Culver
body: Thanks so much.
Suggestion: Status color differentiation for "Pending" & "Completed"
Asked by Paula Perrotta:

Hey team,

I have a minor, random suggestion.... Both statuses "Pending" \& "Completed" for Goals \& Projects have the same grey color....

It would be helpful to differentiate them with distinct colors (like a dark green or blue for "Completed", leaving "Pending" as grey...)


Answers:
author: Yerbol Nisanbayev
body: Hi [@Paula Perrotta](/t5/user/viewprofilepage/user-id/5470022) , thanks so much for your feedback!  
I am with the product team in Atlas.

I have recorded your feedback for the team, they will take it into consideration when prioritising features for Atlas.


author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Paula Perrotta](/t5/user/viewprofilepage/user-id/5470022) ?

Atlas is an Atlassian "Point A" product (early access program) and is still under development.

For Atlas, or any other Atlassian product for that matter, the best way to provide product feedback and suggestions is through the Help ( ? ) mechanism:

![Screenshot 2024-04-10 at 1.26.25?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317518iBA89A02DD42E6558/image-size/large?v=v2&px=999 "Screenshot 2024-04-10 at 1.26.25?PM.png")

Otherwise, you are trusting that some (busy) Atlas product person may see your suggestion here on the community and enter it. \<\< That could happen, by the way. But the safe bet is to log the suggestion as outlined above.

Hope this helps,

-dave

comments: author: Paula Perrotta
body: Thanks a lot, Dave!!!  
Will do!
Is there no way to create issues directly in Jira Software from Slack anymore?
Asked by Mark Koekemoer:

I've been a Halp/Assist user for a few months and since the recent migration to Atlassian it seems impossible to create an issue in Jira Software directly from Slack - and that now I first need to create issues in Jira Service Desk.

Is this correct? That this functionality has been removed to go from Slack \> Jira Software?


Answers:
author: Evn Tomeny _Appfire_
body: Hey [@Mark Koekemoer](/t5/user/viewprofilepage/user-id/4918314)

Evn from Appfire here. I'm going to suggest our app, so leading with that disclaimer.

Unfortunately, Atlassian did remove this functionality from Halp/Assist. Your best bet at this point to regain that functionality is going to be an app. [HelpDesk+ by Appfire](https://marketplace.atlassian.com/apps/1224706/helpdesk-ai-powered-slack-support?hosting=cloud&tab=overview&utm_source=organic&utm_medium=atl-community&utm_campaign=engagement) replicates all of this functionality and more. Take a look at the Marketplace listing and let me know if you have any questions. I'd be happy to demo it.

Cheers,

Evn


author: Mark Koekemoer
body: Thanks Sanjong! the benefit of the Slack \> Halp/Assist \> Jira Software flow was the bi-directional sync and custom forms. Agreed, this flow you've highlighted does work, but removes the functionality we depended on and will require behavioural change.

Thanks for commenting!


author: Sanjog Sigdel
body: Hi [@Mark Koekemoer](/t5/user/viewprofilepage/user-id/4918314)

Of course we can. I just verified that from my Slack.

First of all install Jira for Slack.

Then I did the following:-

1. Command in slack:- /jira create
2. A custom popup appears after that command like shown below:-![Screenshot from 2023-08-15 11-01-32.png](https://community.atlassian.com/t5/image/serverpage/image-id/275154iA811A8B6145D056F/image-size/large?v=v2&px=999 "Screenshot from 2023-08-15 11-01-32.png")
3. Once I add all the details I get this notification in Slack:- ![Screenshot from 2023-08-15 11-01-53.png](https://community.atlassian.com/t5/image/serverpage/image-id/275152i612615A25A97FCF0/image-size/large?v=v2&px=999 "Screenshot from 2023-08-15 11-01-53.png")
4. And fianlly opening the link displays the ticket in my Jira software  
   ![Screenshot from 2023-08-15 11-02-15.png](https://community.atlassian.com/t5/image/serverpage/image-id/275151iBFBC4AC10D79C680/image-size/large?v=v2&px=999 "Screenshot from 2023-08-15 11-02-15.png")


Tags: jira

jira-software

slack