youngmon/atlassian-qna huggingface dataset:
Brand New JPD User -- What Group Membership Is Needed To Create New Projects?
Asked by Gail:

I just installed this today, and I added my 2 trial users to jira-product-discovery-users-myorg. They tell me they can see the product BUT they can't create a new project. Is there some kind of admin group that I am not seeing? I searched for this info, but I couldn't find anything specific.

Thanks


Answers:
author: Jan-Hendrik Spieth
body: This is a matter of Jira system settings, and global permissions, specifically: only users with permission to create team-managed projects can create JPD projects.
JQL script for exporting a timeline
Asked by Paolo Pastorino:

Hi all,

we all know that the timeline view will be improved, but for now I would just need to have a way to export its content in Excel through the Jira plugin.

Nonetheless when I export the custom date field I created for "Dev start date", this is what I get in Excel (not a clean date format)

{"start":"2023-06-01","end":"2023-06-01"}

Any guess how to fix it?

Thanks

Paolo


Answers:
author: Tanguy Crusson
body: Hi [@Paolo Pastorino](/t5/user/viewprofilepage/user-id/5028985) , the date field is a hybrid field which can represent a period, e.g. "Jan-Mar 2023" which is modelled as {"start":"2023-01-01","end":"2023-03-31"})

In your case, if you are sure you'll always pick a single date, then you can always use a formula to extract it. I did an example in Google Sheets here:

<https://docs.google.com/spreadsheets/d/1g2i3fVjTGhKuhre3ENEVe8RcFBCU7v_MH_Hgq2pVlEI/edit?usp=sharing>

comments: author: Paolo Pastorino
body: Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) for the explanation. I intended the date field as a date :) not as a date range. I will extract the right date in Excel :)
Cross out insights
Asked by Jos? Carlos De Oliveira Escalona:

Is there anyway to cross out insights once you've used them/dealt with them?

When discovering and gathering information, I got a long list of inputs as insights.

Then I go thru them and use them shape the idea. But I don't want to keep reading the insights if I already got all usefull data from them, I don't want to delete them for future referecence.

Is there anyway I can mark them as "Done", "Used" or "Read" using a tickbox?

Kind of crossing them out from the the list


Answers:
author: Tanguy Crusson
body: Great suggestion [@Jos? Carlos De Oliveira Escalona](/t5/user/viewprofilepage/user-id/5115715)

What you could do for now, maybe, is add a label "done" to the insight? It's not a perfect solution but at least could help you see which ones you've already addressed vs not.

comments: author: Jos? Carlos De Oliveira Escalona
body: Thanks, that's exactly what I'm doing!

(I actually done the opposite with a label called "Outstanding")


author: Amanda Barber
body: You can add a custom field with a checkbox and then filter out ideas based on that field. I do something similar with my status field - once it's marked as complete, it no longer displays on most of my boards. Then, I have one view where I display all of the completed ideas.

comments: author: Jos? Carlos De Oliveira Escalona
body: Thanks Amanda, but this is referring to the Insights section, inside an idea

Perhaps Attlasian can allow us to customise the Insights at some point in the future (like adding fields)


author: Amanda Barber
body: Ahh, apologies - replied before coffee today!

![Cat Coffee GIF by Sam C:](https://media2.giphy.com/media/KfYq6gFR5hOQ9nbCgO/giphy.gif?cid=ecf05e47a4reprj2zh9hjkosxlj9dy5ac9eklyrvy0ty9q0s&rid=giphy.gif&ct=g)


Tags: insight
JPD in GA
Asked by Denisa Hole?kov?:

Hi,

our company is planning to migrate from Jira DC to Jira cloud next year in summer. But our product teams need to use some tool for product discovery as soon as possible and they dont want to wait for next year. When are you planning to release JPD in GA? And what do you recommend us? Is there possibility to buy jira cloud licence for 1 year with this Jira product discovery only for product teams and paralely prepare for migration from Jira DC to Jira cloud (so it means, that we would have 2 jira cloud instances - one for product teams and one for our developing migration team for 1 year)? And after that we would like to migrate issues from this Jira cloud licence for product teams to our future Jira cloud licence for whole company.

Thanks in advance


Answers:
author: Rohan Swami
body: Hi Denisa, you can use Jira Product Discovery now for free in the Beta and it will transition to GA in the coming months. I'd recommend it for your product team to use now for Discovery work, you won't need to do anything when it transitions to GA. Your Product teams can use Discovery in parallel with your development teams using Jira DC.

comments: author: Tanguy Crusson
body: Hi [@Denisa Hole?kov?](/t5/user/viewprofilepage/user-id/4033721) , here are a couple more details for how we recommend you do this.

First things first, in Jira Cloud there is this concept of "sites". A site has a URL, e.g. xyz.atlassian.net. On this site you can add products, for example Jira Software, Jira Product Discovery, Confluence.

So my advice here would be to:

1. Create a Cloud site with Jira Product Discovery
2. When you're ready to run your migration from DC to Cloud, make sure the target of that migration is the site where you have Jira Product Discovery

Adding another migration step (having 2 sites, one with JSW Cloud, one with JPD Cloud, and then migrating the JPD projects to the first one) doesn't look like a great idea.

Best to discuss this with the team working on the migration to plan this so you can save yourselves some headaches!


author: Brian Channell
body: I'm in the same situation, but our company will move to the cloud in a few months. Our product team uses JPD and links to our on-premise Jira. The downside is our JIRA tickets are behind a VPN so JPD can't see the status of the ticket.


author: Nic Brough -Adaptavist-
body: I'd reach for Asset's Discovery tool, have it feed into your main Jira rather than have two.

See <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Announcing-Jira-Product-Discovery-pricing/ba-p/2194104> for a bit more.

comments: author: Jan-Hendrik Spieth
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)what "Asset's Discovery tool" are you referring to?
Jira PD viewers licenses
Asked by Erik Lau:

To Jira PD Product Managers -

We are currently evaluating JIra PD extensively for our agile development framework. Feedback has been positive so far on its features and integration capabilities with Jira. We would like to use Jira PD to create a live view of our projects that will be visible to all Stakeholders across the company.

One show-shopper of adoption of Jira PD in our organization is that it appears viewers/contributors will still require a Jira license to view content inside Jira PD.

Our organization has over 1,000 Confluence users but only a small portion of them are Jira users.

Will you consider making Jira PD content free to view by Confluence users? Or will there be a free contributor/viewer license under the Jira PD licensing group that is unrelated to Jira?

Thanks for your feedback


Answers:
author: Amanda Barber
body: Something along these lines is in the works currently.

<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Who-wants-to-try-the-sharing-a-view-with-non-Jira-users/ba-p/1781272>

See Tanguy's comment on my post here: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Can-I-display-a-JPD-Roadmap-view-on-a-Confluence-page/qaq-p/2268919>

comments: author: John McKiernan
body: Hey [@Erik Lau](/t5/user/viewprofilepage/user-id/4150923) (and thanks [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754)

Yep Amanda is spot on here. We are working on this now and will update soon.

Cheers!

John (JPD)


author: Erik Lau
body: Thanks [@John McKiernan](/t5/user/viewprofilepage/user-id/3613862) that's awesome to hear that the viewer functionality is in the works! Looking forward to the new feature!


Tags: confluence

jira-software

licence
Can I change the language of system fields in the Product Discovery tool?
Asked by Mary Kaczmarek:

does the language on the Product Discovery Tool change automatically? We have some system fields that don't automatically translate to English and are still in German. I can't update these fields either. ![All-ideas-Connected-Apps-Discovery-Jira-Product-Discovery.png](https://community.atlassian.com/t5/image/serverpage/image-id/241717iC766EA6ABAAB1922/image-size/large?v=v2&px=999 "All-ideas-Connected-Apps-Discovery-Jira-Product-Discovery.png")


Answers:
author: Rohan Swami
body: Hi Mary, these fields should be editable by an admin. Could you please test with an admin and let me know if that works for you?

comments: author: Melissa Reed
body: Hello! I had this same issue. Most of the fields were editable by me (an admin) but a few weren't. They said 'system field' and were grayed out like this one. I could modify the description but not the title. Any luck?

![Screen Shot 2024-02-01 at 5.29.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/303811iCC743A6910C19758/image-size/large?v=v2&px=999 "Screen Shot 2024-02-01 at 5.29.19 PM.png")


author: Thierry BLOCH
body: Hello

This is not. Can we have an update on this?

Can we translate custom fields?

Regards
Zoho integration
Asked by Nulat Danur Wendo:

Can JIRA Discovery have capability to integrate with Zoho CRM?


Answers:
author: Rohan Swami
body: [@Nulat Danur Wendo](/t5/user/viewprofilepage/user-id/5153264) we don't have a Zoho CRM integration at the moment. If we were to introduce it, how would you like it to work?

comments: author: Nulat Danur Wendo
body: [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) We would to integrate some data to be reflect or to be ingest to JIRA, specifically on JIRA Discovery
How to report JPD issues?
Asked by Jeny Stoeva:

Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) , [@John McKiernan](/t5/user/viewprofilepage/user-id/4768177) ,

I would like to create support tickets to report JPD issues we would like to get fixed. For example we would like to have the labels in Chinese, which we didn't create, deleted from our instance. We would like to have some values in a custom multi-select filed to be removed too. We delete them but they keep reappearing over and over again. And there are some other issues I would like to report.

I am a global Jira admin but right now cannot crate a support ticket for JPD (I can create one for Jira software) Please advise me where and how to report these issues.

Thanks!


Answers:
author: Jens Schumacher - Released_so
body: Hi [@Jeny Stoeva](/t5/user/viewprofilepage/user-id/4996229)

You can create issues for JPD in the support portal under: <https://customerfeedback.atlassian.net/servicedesk/customer/portal/60>  

Cheers,  
Jens

[released.so](https://released.so)


author: Rohan Swami
body: Thanks [@Jens Schumacher - Released_so](/t5/user/viewprofilepage/user-id/3653468) ! That's correct.

[@Jeny Stoeva](/t5/user/viewprofilepage/user-id/4996229) Another way is to look for 'Give Feedback' at the bottom of your left panel in Jira Product Discovery.

comments: author: Jeny Stoeva
body: Thanks [@Jens Schumacher](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3653468) , [@Rohan Swami](https://community.atlassian.com/t5/user/viewprofilepage/user-id/2842658) ! I will be using them :)
Field Permmisions
Asked by Hari:

As a admin i am unable to restrict Members changing Due date, Target date. i am using payable software , adqprojects.atlassian.net, kindly guide on same.


Answers:
author: Ivor
body: I believe you cannot control view/edit permissions per custom user role at the moment yet, as JPD is on team managed project and that doesn't allow you to customize the permissions/roles.

It has been requested, but no news about it in the roadmap. You can try to vote it to get into subsequent releases.

<https://community.atlassian.com/t5/Jira-Product-Discovery/Permission-to-remove-a-field-from-a-view/td-p/2104759>


author: Rohan Swami
body: [@Ivor](/t5/user/viewprofilepage/user-id/4931923) is correct, [@Hari](/t5/user/viewprofilepage/user-id/5151234). This isn't on our roadmap at the moment. However, we are introducing creator and contributor roles, where contributors are restricted to certain interactions like viewing, commenting and voting. Contributors won't be able to update field values. Would that solve for your use case?

comments: author: Hari
body: Mr.Rohan, is this issue for all Atlassian products or particular products only.


author: Rohan Swami
body: [@Hari](/t5/user/viewprofilepage/user-id/5151234) you can restrict updating certain fields in Jira Software, but it's not supported in Jira Product Discovery at the moment.


author: Hari
body: thanks for the update Mr.Rohan, if you don't mind can you explain how can we restrict in Jira Software, Hope i can correct if i am wrong.


author: Rohan Swami
body: [@Hari](/t5/user/viewprofilepage/user-id/5151234) here's a guide: <https://confluence.atlassian.com/jirakb/restrict-field-editing-to-specific-user-1189510558.html>
Status Sync with JSM Project
Asked by Martin:

Hello.

I've been playing with JPD all week as we think it is solving a lots of problems for us. I was able to manage the input from a portal request into a JMS project and create an idea in JPD using automation.

Going to the next step, I want to sync back the status of the idea to the customer on the portal. I have created the same workflow in JPD as it is currently made with my JSM project.

I cannot get them to sync using automation. I always get this error:

##### [Transition issue](https://geckoalliance.atlassian.net/jira/settings/automation#/rule/10326870/218612853) {#toc-hId--1589631715}

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):  
I was thinking, maybe since they are 2 different project types, it may not be possible?  
Thank you for your help.


Answers:
author: Gary Spross
body: JPD projects are "Team-managed" projects. This means, even though the workflow statuses are named the same, they are not actually the same.

In your automation, instead of using "copy from trigger issue" to transition the destination issue, specify the status name. I havent tried using automation with Team-managed projects, but I'm assuming this is how you'd need to do it.

comments: author: Martin
body: Hi Gary, indeed, your suggestion worked great. Thank you.


author: Dhiren Notani_Exalate_
body: Hi [@Martin](/t5/user/viewprofilepage/user-id/2871165) ,

Thanks for posting this question!

Jira Product Discovery indeed is solving a lot of problems and you might see some issues as it's still in beta.

I hope this gets resolved in the coming days.

In the meantime, may I ask you try [Exalate](http://www.exalate.com) to resolve this issue? It's a decentralized app that can sync issues between Jira Software, JSM, JPD (Beta).

Exalate offers a no-code(Visual) mode which takes less than 10 minutes to get started with. For ultimate level flexibility and customisations, Exalate also offers a scripting mode and you can synchronise statuses back and forth between the 2 projects.

Thanks, Dhiren


author: Rohan Swami
body: [@Martin](/t5/user/viewprofilepage/user-id/2871165) can you please create a support request so that we can look into debugging? Select 'Give feedback' at the bottom of the left nav in Jira Product Discovery. In your support request please include details of the rule that you are trying to implement.

comments: author: Martin
body: Hi Rohan,

I am not sure if I should since I was able to fix it using Gary's suggestion.

Maybe I was doing another configuration wrong as I am not really an expert on automations.


author: Rohan Swami
body: No need to - I'm glad you got it working!


Tags: automation
Name Fields - showing full name instead of icon
Asked by Erik Lau:

Hello Jira PD experts!

It appears that fields Creator, and Assignee when shown on the list view, the full name will be shown. But when I add a custom name field, only the icon of the user (not full name) is shown. Is there a way to show the full name of the user of a custom name field?

Related question: is there a way to show user's icon + full name on the Roadmap view card layout?

Thanks!


Answers:
author: Tanguy Crusson
body: hi [@Erik Lau](/t5/user/viewprofilepage/user-id/4150923) , that's not supported yet but something we know we need to do. Thank you!

comments: author: Fabian Kiesewetter
body: Yes, that'd be highly appreciated!
Adding Fields in Roadmap View Card Layout
Asked by Erik Lau:

In the default Roadmap view the card shows 2 fields (Goals, Impact Score) within the card. However I am not able to customize which fields are shown within the card.

How do I customize the layout of the card in Roadmap view to show more/less fields?

Thanks!


Answers:
author: Amanda Barber
body: Hi, Erik! You should be able to customize the fields shown on each card by clicking Fields:

![2023-02-17_09-02-23.png](https://community.atlassian.com/t5/image/serverpage/image-id/240983iDD2C574F982A2CED/image-size/large?v=v2&px=999 "2023-02-17_09-02-23.png")

Then, toggle on/off the fields you'd like displayed.

![2023-02-17_09-02-37.png](https://community.atlassian.com/t5/image/serverpage/image-id/240984i8F02B2DD021ED982/image-size/large?v=v2&px=999 "2023-02-17_09-02-37.png")

comments: author: Tanguy Crusson
body: Thanks [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) ? you beat me to it


author: Erik Lau
body: Thanks so much!
Use Jira Product Discovery for e-book
Asked by Kamil Ima?ski:

Hi There!

My name is Kamil and I am writing to you because I use your tool in my day-to-day job and it is really good. Apart from my job I am working on the e-book about the product roadmaps, and building the product strategy.

Because your tool is really good I wonder If I can use it in this book? I believe both of us will benefit from this, you will reach broader audience and I will be able to have better visuals.

I can't hesistate to hear from you!

Best regards,

Kamil


Answers:
author: Chris Hall
body: Hi Kamil,

Thanks for reaching out, and we're so glad to hear you're enjoying the product!

We'd be happy for you to use screenshots of Jira Product Discovery in your ebook. While we can't support with the creation of the ebook, we're happy to give you the green light to discuss Jira Product Discovery.

Please do share the results!

- Chris

comments: author: Kamil Ima?ski
body: Hi [@Chris Hall](/t5/user/viewprofilepage/user-id/4583955)

thank you for reply and for giving me a green light to use JPD in the ebook. Of course, I will share my once I will finish :-)

Best Regards,

Kamil


author: Mahima_miniOrange_SSO
body: Hello Kamil,

Hope you are doing well.

I would like to learn about this tool JPD and the uses of the same. Can you please let me know or provide some resources, so even I can use it if relevant?

Thanks in advance for the help!

Regards,  
Mahima

comments: author: John McKiernan
body: Hey [@Mahima_miniOrange_SSO](/t5/user/viewprofilepage/user-id/4132359)

Hope you are well. This page is probably your best starting point to learn more about Jira Product Discovery: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378>

Hope that helps,

John


author: Mahima_miniOrange_SSO
body: Thank you John, means a lot!


author: Kamil Ima?ski
body: Ah, sorry [@Mahima_miniOrange_SSO](/t5/user/viewprofilepage/user-id/4132359) I missed your question (I am new to Jira community). Yes, the link [@Joh](/t5/user/viewprofilepage/user-id/4370607) sent is a perfect starting point. When it comes to my learning approach, I just need to try it in the practice, so just install JPD and give it a try. It is extremely useful to communicate product strategy to your stakeholders.

Best regards and wish you all the best!

Kamil
"Updated" field in jira discovery project not working as expected
Asked by patryk.x.ryczek:

Hi,

so I wanted to create a board/list with ideas that are ageing e.g 14/30/180 days since last update but as I noticed date field are not supported. So I realized that there is "updated" field where I can edit range but I think it doesn't work as planned.

![updated.png](https://community.atlassian.com/t5/image/serverpage/image-id/240343i57247D95E7A30642/image-size/large?v=v2&px=999 "updated.png")


Answers:
author: Luciana Munhoz
body: Hi there! Welcome to the community!

It seems like you need a hand related to Jira, and not Trello itself. So, for you to get a better help on this one, I'd kindly ask you to post your question to Jira community here on this page \> <https://community.atlassian.com/t5/Jira/ct-p/jira>

Any other questions let us know! :)


Tags: jira-product-discovery
Access nested JSON in SNS message
Asked by Mike Schouw:

Hi!

Our current flow for some of our AWS alerts is Eventbridge Rule -\> SNS -\> OpsGenie. Through AWS EventBridge Rule, we can only access the 'Message' field in SNS. When we populate the 'Message' field with a JSON object. See the example below.

```
{

"Type": "Notification",

"MessageId": "XXX",

"TopicArn": "arn:aws:sns:eu-central-1:XXX:test_topic_opsgenie",

"Message": "{\n \"eventId\":\"XXX |\",\n \"region\": \"us-east-1 |\",\n \"time\": \"2022-12-12T13:29:18Z |\",\n \"userIdentityArn\": \"arn:aws:sts::XXX:assumed-role/XXX |\",\n \"eventName\": \"XXX |\",\n \"account\": \"XXX |\",\n \"title\": \"XXX |\",\n \"description\": \"The ChangeResourceRecordSets API call was made by the user arn:aws:sts::XXX:assumed-role/XXX/XXX@XXX in account: #XXX, in region: us-east-1 |\",\n \"ops_severity\": \"1 |\",\n \"ops_source\": \"XXX |\",\n \"alias\": \"XXXX |\"\n}",

"Timestamp": "2022-12-12T13:29:20.931Z",

"SignatureVersion": "1",

"Signature": "XXX",

"SigningCertURL": "https://sns.eu-central-1.amazonaws.com/SimpleNotificationService-XXX.pem",

"UnsubscribeURL": "https://sns.eu-central-1.amazonaws.com/?Action=Unsubscribe&SubscriptionArn=arn:aws:sns:eu-central-1:XXX:test_topic_opsgenie:XXX"

}

```

Through {{ _payload.Type }} or {{ _payload.Message }}, we can access the fields in the main JSON object. However, the fields \*within\* the Message field are not availabe. For example {{ _payload.Message.region }} or {{ _payload.Message.account }} would not give us any result. I think I have tried all options, e.g., using the removeWhitespace() function and adding "\\" to index ({{ _payload.Message.account\\ }}), however with no success.  
I suspect the issue lies since it seems that the nested JSON is encoded, and OpsGenie is not able to handle this correctly.  

I've now resorted to substringBetween() which is far from ideal.  
Do you have any suggestions on how to solve this issue? Thank you for your time!


Answers:
author: Nick H
body: Hi [@Mike Schouw](/t5/user/viewprofilepage/user-id/5100315) ,

Unless the region or account fields are nested under the Message field, you will need to use string processing or regex to extract the strings from within the Message field.

This article may help with extracting fields: [How to Extract Custom Fields and Data into an Alert](https://community.atlassian.com/t5/Opsgenie-articles/How-to-Extract-Custom-Fields-and-Data-into-an-Alert/ba-p/2133902)


Tags: aws

cloud

json