Gettting 500 error for draw.io
Asked by Aazam Nawlakha:

Below is the issue found in response hit for the draw.io  
com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: Cannot save attachment data for attachment 377389306 into Media because Failure{cause=null, reason=BAD_STATUS, retryAfter=null, message=''


Answers:
author: David Benson _draw_io_
body: The issue was logged by Atlassian at <https://confluence.status.atlassian.com/incidents/gwz5nk5tmd5q>, it shows as resolved now.


author: David Benson _draw_io_
body: It seems that api.media.atlassian.com didn't respond for a period, or had a raised error rate. I don't see anything in their status and it seems it's fixed now. We'll ask Atlassian what the problem was.


author: Jeff Price BHP
body: same. My edits where working ok a few hours ago and have now broken.

viewing a page : http:500 on the draw.io picture.

editing a page (edge) : keyboard/mouse unresponsive when the drawio modal appears

editing a page (firefox) : the "recent" tab has red crosses over each object

In the firefox debug console I can see this for the confluence internal error.

GET  
[https://api.media.atlassian.com/file/0d648952-db0f-4003-9854-2240b75c2e78/binary?token=eyJhbGciOiJIUzsREMOVEDFlnaapEsh5fN0\&client=4ede7af6-REMOVED-c7a814fc65f0\&name=lab1.png](https://api.media.atlassian.com/file/0d648952-db0f-4003-9854-2240b75c2e78/binary?token=eyJhbGciOiJIUzsREMOVEDFlnaapEsh5fN0&client=4ede7af6-REMOVED-c7a814fc65f0&name=lab1.png)  
\[HTTP/2 500 Internal Server Error 369ms\]  
GET  
[https://api.media.atlassian.com/file/0d648952-db0f-4003-9854-2240b75c2e78/binary?token=eyJhbGciOiJIUzREMOVEDmtnFlnaapEsh5fN0\&client=4ede7af6-REMOVED-c7a814fc65f0\&name=lab1.png](https://api.media.atlassian.com/file/0d648952-db0f-4003-9854-2240b75c2e78/binary?token=eyJhbGciOiJIUzREMOVEDmtnFlnaapEsh5fN0&client=4ede7af6-REMOVED-c7a814fc65f0&name=lab1.png)  
Status  
500  
Internal Server Error  
VersionHTTP/2  
Transferred1.36 kB (0 B size)  
Referrer Policystrict-origin  
Request PriorityLow  
access-control-allow-origin  
\*  
access-control-expose-headers  
Accept-Ranges, Content-Encoding, Content-Length, Content-Range, X-Media-Region, X-Media-Env  
atl-traceid  
b96d69af34bb6e4c  
baggage  
atl-paas-sharding=CmoKaGFyaTpjbG91ZDpjb25mbREMOVEDGZjNjVmMA%3D%3D  
content-encoding  
gzip  
content-security-policy  
default-src 'self';script-src 'none'  
date  
Mon, 15 May 2023 04:04:30 GMT  
nel  
{"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}  
referrer-policy  
no-referrer  
report-to  
{"endpoints": \[{"url": "<https://dz8aopenkvv6s.cloudfront.net>"}\], "group": "endpoint-1", "include_subdomains": true, "max_age": 600}  
server  
AtlassianEdge  
strict-transport-security  
max-age=63072000; preload  
vary  
Accept-Encoding  
x-b3-parentspanid  
06357f2aaa586f78  
x-b3-sampled  
0  
x-b3-spanid  
4765447fc5b7842e  
x-b3-traceid  
b96d69af34bb6e4c  
x-content-type-options  
nosniff  
x-dns-prefetch-control  
off  
x-download-options  
noopen  
X-Firefox-Spdy  
h2  
x-frame-options  
SAMEORIGIN  
x-media-env  
prod-west  
x-media-region  
us-west-1  
x-permitted-cross-domain-policies  
none  
x-xss-protection  
1; mode=block  
Accept  
image/avif,image/webp,\*/\*  
Accept-Encoding  
gzip, deflate, br  
Accept-Language  
en-US,en;q=0.5  
Connection  
keep-alive  
Cookie  
ajs_anonymous_id=%2294ead753-b6e5-REMOVED-306f808f3445%22; __aid_user_id=70121%3A23ef2fc7-REMOVED-ff52c86c5ef2; atl_xid.xc=%7B%22value%22%3A%22b3c5059f-2fcc-REMOVED-89f912f3cdcf%22%2C%22createdAt%22%3A%222023-04-21T22%3A21%3A10.040Z%22%2C%22type%22%3A%22xc%22%7D; atlCohort={"bucketAll":{"bucketedAtUTC":"2023-04-21T22:21:14.180Z","version":"2","index":84,"bucketId":0}}; atlUserHash=1393648548  
DNT  
1  
Host  
api.media.atlassian.com  
Referer  
<https://ac.draw.io/>  
Sec-Fetch-Dest  
image  
Sec-Fetch-Mode  
no-cors  
Sec-Fetch-Site  
cross-site  
User-Agent  
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0

comments: author: Jeff Price BHP
body: has just come good. Am guessing atlassian replaced the flux capacitor.


Tags: cloud