youngmon/atlassian-qna huggingface dataset:
When I make a card and put information in description, someone else opens it and it deletes.
Asked by Bethany:

This has been a huge problem the last few weeks. I have multiple people on trello, different types of phones, etc. When I make cards and we update descriptions daily, we use it like notes, when some people open up the description section, past information disappears. It's not everyone, just some of them. They see it half a second and it just deletes itself the first time they open up that new card. Please help! We are doing this all by our phones.

We tried an experiment where we used a computer to enter info and it seemed to help. My information through the computer wouldn't delete, but that isn't practical for us.


Answers:
author: Luis Machado
body: Hi [@Bethany](/t5/user/viewprofilepage/user-id/5091337)

Welcome to the Community!

I wanted to get a little bit of clarification on your issue. Initially I thought this might just be a network connectivity issue. But from what you've described it sounds like you have multiple people operating out of the board and making changes to the descriptions at the same time. Is this the case? or is one person making changes to the description and everyone else is using it as a reference?

If it's the former, that could potentially be the issue. You might try shifting your process to using the comments instead of the description if you're able. Also, is everyone using the Trello mobile app or a browser, or some combination of the two?

comments: author: Bethany
body: Thank you!

We use it to update notes daily on a task. We only recently had this trouble. I guess I will just come up with a new way to do it. Everyone is using the app.
Trello not sending verification email to my 365 work account
Asked by Jessie:

I'm trying to sign up for a Trello account for work. No emails have come to my MS 365 Outlook address, not even spam/junk.

Just in case, I've tried doing a spam bypass for message coming from a sender with "trello" anywhere in the name.

I still can't get a verification email from Trello. I emailed Trello support yesterday describing my problem and have gotten no response, not even a confirmation of created ticket.

Please help.


Answers:
author: Rodolfo Moreira
body: G'day, Jessie!

Welcome to the Atlassian community!

We would be glad to help you figure out what's happening, but since we'll need to talk about sensitive information, would you mind [submitting a ticket](https://trello.com/en/contact#/) with us so we can discuss this issue in private?

Have a good day!
How do I return to my board after viewing an uploaded pdf in the iPad app?
Asked by Kelton?s Mom:

When I click on a pdf and view it, how do I get back to the board? When I click Done, I'm brought back to the (gray) pdf screen, where the only options I see are View, Share, Rename or Delete. ![4900C9D3-97EC-4ECC-8902-9E4D993941EE.jpeg](/t5/image/serverpage/image-id/228296i099B529969687ECE/image-size/large?v=v2&px=999 "4900C9D3-97EC-4ECC-8902-9E4D993941EE.jpeg")


Answers:
author: Austin
body: Hello,  

Welcome to the community!   

We have just released an update to the app store to fix this. The update fix is currently in the process of rolling out to all customers. If you still see this issue [please check for updates](https://support.apple.com/en-us/HT202180) and update the Trello app.

Please let me know if the issue continues after updating. Thanks!

comments: author: Kelton?s Mom
body: It's working now. Thank you ?
New Card details
Asked by Chris Hood:

We use a combination of automation tools, like Zapier and Trello's built in Automation features to handle a few tasks like card creation and updating.

I have a issue where cards are being automatically created each week, but we need to edit some of the details of the card creation. The issue we're having is I can't locate what service is creating the cards! I've looked in Trello's automation rules an nothing is currently set to create new cards. I've also looked in our Zapier account and do not see where any automations are set for these specific cards either.

Is there a way to tell what service has created a card in Trello?


Answers:
author: milynnus
body: [@Chris Hood](/t5/user/viewprofilepage/user-id/5091249)

Besides looking at the rules, look at the account log. You can also append ".json" to the card url and look for

```
"type":"createCard",
```

with action, it will give you all the attributes you need for your investigation.

comments: author: Chris Hood
body: Very helpful, thank you!


Tags: automation

cloud
(Absolutely Needed Feauture!!!) We need the option to remove the time from a "Due Date" on a card
Asked by Dave:

I would like the option of an "all day" due date on cards, rather than a specific time. Right now, the time defaults to 12:00 pm - I've tried just removing the time and saving the card, but it just defaults right back.

Can't find anything about this in Trello help docs or here...

Any suggestions?

Thanks!


Answers:
author: Kristi Espineira
body: I posted about this five years ago. They don't seem to want to change it...


author: milynnus
body: [@Davvo](/t5/user/viewprofilepage/user-id/5091034)

Consider using just the Start Date
Multiple agents
Asked by protcexcellence:

Hello - I work with multiple agents who work independently. How do I set them up to only be able to see the card for their specific transaction \& not other members? I have the standard version. Thank you


Answers:
author: mustafa sener _Hipporello_
body: Hi,

I am the founder of Hipporello.

You cannot do this natively on Trello. In order to share and give Trello capabilities like moving, archiving and commenting to external users selectively, you can use Hipporello Apps powerup. We already have a Trello card sharing app that you can use as a starting point. Hipporello Apps lets you to customize ready to use app with its no-code builder.

You can check our website: <https://www.hipporello.com>

or contact me via support@hipporello.com email if you need help.

comments: author: mustafa sener _Hipporello_
body: As a side note, we provide professional services for building custom apps on our no-code Hipporello Apps platform. This is another option for you if you need customization but if you don't want to build by yourself.
Synchronise lists between to workspaces
Asked by ???:

Hi, I've come here for your help.  
At my job I've organised for myself a workspace, where I make my to do list and time managment work. I'd like to share my to do list and done tasks' list, but not share my work managment process. I'd prefer not to create two different workspaces too, cause I need to see them at the same screen. It seems like the answer is to copy cards, but I'd like to optimise this process and not to do useless job.  
If somebody knows how to make this, I'd be very grateful!


Answers:
author: Rodolfo Moreira
body: Hello, ????!

Welcome to the Atlassian community! I hope you're enjoying Trello.

I'm afraid you can't make a private list or card within a board. All the board members will be able to see all the content of the corresponding board. What you can do is [change/set your board visibility](https://help.trello.com/article/789-changing-the-visibility-of-a-board-to-public-private-or-workspace)and then you can control who can access the board and its content.

Since you can't create private cards and lists in Trello, as an alternative you can [create a private board](https://support.atlassian.com/trello/docs/creating-a-new-board/) and refer to the card by adding a link to the card in the private board's description. Please see our following article for more details:

* [Sharing links to cards, boards, comments, and actions](https://support.atlassian.com/trello/docs/sharing-links-to-cards-boards- comments-and-actions/#Linking-to-cards)

I hope this helps, have a nice day.
Dropbox deprecation in Trello after December 30, 2022?
Asked by Tim Kusel:

So we finally get Trello working in Dropbox this year. Now it's getting 'deprecated???!!' At the end of this year. Anyone else notice this? {#toc-hId--500211372}
-----------------------------------------------------------------------------------------------------------------------------------------------------------------

![Screenshot 2022-11-29 at 3.21.13 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/228207i998BA93A4786BF9E/image-size/large?v=v2&px=999 "Screenshot 2022-11-29 at 3.21.13 PM.png")


Answers:
author: Nic Brough -Adaptavist-
body: Yep, although I've pretty much moved off Dropbox recently, so it's not a big problem for me.

I am curious as to why Dropbox have chosen to do this. There's nothing on their site about them replacing it. I wonder if someone else might write an alternative, but I think I would

* Contact Dropbox and ask them what the plan is (and why)
* Look around for other power-ups that might help
* Look for another file share provider with an power-up that isn't going away
* Look for the semi-generic "integration" tools that might be able to replace the functions you need - IFTTT for example (my own company are working on something that glues systems together, and I'm going to ask if that could help you too)


Tags: app

dropbox

integration

power-up
HI All. I phone did an update last week and now i cant close any PDF
Asked by James V:

I phone did and update last week and now i cant close any PDF that i view have to close app all together and reopen to view next Document does anybody else have this issue and is their a solution

Thanks James,


Answers:
author: Brittany Joiner
body: [@James V](/t5/user/viewprofilepage/user-id/5090622) i believe i saw that the team just did an update for this today. try re-updating the app and let me know if that resolves it!

comments: author: Luciana Munhoz
body: Indeed! As Brittany said, we've identified this bug and a fix for it has begun rolling out for the iOS app, 2022.16. Please keep an eye out for this and let us know.
Why I can?t log in using my password?
Asked by edna_espindola:

Hi, good morning, my boss can?t get in into his account using his account and his password, it says something about migrating into different page of something like that, we are trying to reset the password but the email that he used is not longer available, the account is: rafael.lizarraga@kingu.mx, can you please help us...


Answers:
author: Hamza Chundrigar
body: Hi [@edna_espindola](/t5/user/viewprofilepage/user-id/5090401)

Welcome to the Atlassian community.

If you were trying to reach Trello support then you can do so here: <https://trello.com/en/contact#/>

And then scroll to the bottom of the page and choose the following options.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/228147i95B058EF9A51B339/image-dimensions/320x89?v=v2 "image.png")

Best regards,  
Hamza
Possible to set permanent time slots to add and remove cards from
Asked by Simon Pope:

Hi,

I was wondering if there is any way I could set myself permanent time slots, or something similar to a numbered list, that I could move cards in and out of. We have cards we put up for set times and sometimes there is confusion, it would be really nice to have said time preset and immovable in the Trello board, that way our employees can add a card to the selected time and remove with ease


Answers:
author: Luis Machado
body: Hi [@Simon Pope](/t5/user/viewprofilepage/user-id/5090540)

Welcome to the Community!

I don't think I fully understand what it is you're trying got accomplish. But I don't think it's entirely possible. There are no list or card-level permissions with Trello. If users have access to the board they have access to everything. There wouldn't be a way to make cards immovable. The exception to this is if you have Trello premium, which lets you add users to your board as observers, setting them up with essentially read-only access to a board, but again it's an all-or-nothing approach.

There are a lot of things you can do with Trello automation, including triggering card moves or removal from the board when a due date expires. So you could possibly incorporate some of what you're looking to do.
Single-board guests cannot properly send slack messages to their Trello board
Asked by Pamela Horne:

I have a Trello workspace that have multiple boards that contain single-board guests. I have the Slack power-up on their boards. They went through the steps to activate their Slack (Slack button). When they grab a Slack message and drag it to an open card, they get the following message: "This conversation is in a channel you don't have access to." However, they do have access to this channel in Slack.

What could be causing this message to appear in Trello?

Also the "Authorize to see details..." button does not work.

When I go to their board (as administrator) and pull over a slack message, I do not get this message and the slack message appears in Trello.

Screenshot 1: Shows what the member getting the error sees.

Screenshot 2: Shows the Power up being used

![Slack Error Msg in Trello.png](/t5/image/serverpage/image-id/228145i71B8A371332F278A/image-size/large?v=v2&px=999 "Slack Error Msg in Trello.png")![Slack Power Up.png](/t5/image/serverpage/image-id/228146iEE738D685361DF96/image-size/large?v=v2&px=999 "Slack Power Up.png")


Answers:
author: Sal
body: Hi [@Pamela Horne](/t5/user/viewprofilepage/user-id/1601610) -- It seems you're experiencing some strange issues when attaching conversations to your cards on Trello. And so, would you mind logging a ticket with us through our [contact form](https://trello.com/contact#/)? We prefer to handle your case through a ticket rather than a community post, as we will have more tools and options to analyze your issue in more depth. Thanks!


Tags: slack
Is any ones PDFs not closable. i need to close the app and restart to get back to the main trello.
Asked by Squints:

this is da worst haha .


Answers:
author: Brittany Joiner
body: [@Squints](/t5/user/viewprofilepage/user-id/5090600) i think they released an update today that fixes it. if you update the app, do you still experience this?


author: James V
body: Yes we are seeming to have the same problem I phone did an update last week and now you cant close PDF's can anybody help
notification
Asked by ???? ?????:

I use the application when my friend adds a task, I don't get a notification on my phone, can I do something to get a notification that someone adds a task?


Answers:
author: Rafael Dill
body: Hi [@???? ?????](/t5/user/viewprofilepage/user-id/5090370) , welcome to the community!  

You're right, we don't notify when someone adds a task (a checklist item). But you can use Butler to help you with this. Here's how to:

* Go for Automation \> Rules
* Select the tab "Checklists", go for the last option
* Select "Content" and you'll see "send a notification to" and write your email.

Let us know if you have any queries!
I seem to have 2 accounts - how can I merge them?
Asked by Sarah Hoffman:

anyone know how to merge 2 accounts? something happened in the switch from Trello to Atlassian - I seem to have 2 accounts each with different boards

also, how do you update the icon on the dock in mac to be the current trello account you're using?


Answers:
author: Sal
body: Hey [@Sarah Hoffman](/t5/user/viewprofilepage/user-id/3828903) -- It seems you've already logged a ticket with us about your problem with your two accounts. And so, we will continue supporting you through your opened ticket, and if you have more questions, feel free to send them through your ticket.
Observer with link - do they need to register?
Asked by Jan:

Hi, Does the observer needs to register to Trello to view the private board shared with a link?  
I would like to share a dashboard with customers, but I can't force them to register to Trello, but their IT will not allow that.


Answers:
author: Cody C.
body: Yes! Observers can be thought of as normal board members without the ability to edit the board.

In order to join a board - either with *Observer* or *Normal* permissions - that person would need to sign up for a Trello account.

There is an option to make a board public, but that would let anyone with the URL view the board, rather than just that subset, so may not be quite right in your particular case: <https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/>


Tags: observer
How to map specific set of custom fields per different card templates?
Asked by kateryna_morasoria:

Hi all,

Assistance is required.

Due to project needs, we must create template cards on the board with custom fields. Each template card would need to have a different combination of those.   
Unfortunately, we cannot make the one-to-many connection, only many-to-many works.

I have tried to solve it through the rules section, but such a configuration is not allowed there. Same with unchecking the checkbox "Show field on the front of the card."

Any ideas on how we could make the connection one-to-many? I would be highly appreciated it.


Answers:
author: Nathan Smith
body: Hey [@kateryna_morasoria](/t5/user/viewprofilepage/user-id/5090185)!

In Trello when you create a custom field that field will be added to all the cards on that board rather than just specific cards, it's not possible for you to limit a custom field to only specific cards within a board.

You should however though be able to have different values in these custom fields from card to card so you could leave the custom fields blank on cards you don't need them and only fill them out when you need them.
Comment customfield value on another card
Asked by Izet Ahmetagic:

How can i comment the values from my custom field on another card, just by pressing a button?  

So i've tried this, which says "success" but it actually doesn't comment anything.![cs2.png](https://community.atlassian.com/t5/image/serverpage/image-id/228070i8A6D0ACD1845F7D5/image-size/large?v=v2&px=999 "cs2.png")![cs1.png](https://community.atlassian.com/t5/image/serverpage/image-id/228071i2C94F04ECBF8E101/image-size/large?v=v2&px=999 "cs1.png")


Answers:
author: Carolina Lopez
body: Hi Izet, welcome to the Atlassian community!

I hope you're enjoying Trello!

I think that the best option for your situation would be using **{{%Field Name}}** (in this case {{%Lastcomment}}) **instead of {customfieldvalue}**. To use {customfieldvalue} the field should be referenced before. You can check this article to have more details about this: <https://support.atlassian.com/trello/docs/working-with-custom-fields/>

I'm not sure if I understood your purpose correctly, but maybe you want to use "lookup" instead of "find" as it's used exactly like the "find" action, but it doesn't change the current card. You can find more about finding and looking here: <https://support.atlassian.com/trello/docs/finding-or-looking-up-cards-butler-advanced-topic/>

If you believe it's not working as expected and want to report a bug, please access <https://trello.com/contact>, select the option "Report a bug" and inform the details. We can absolutely analyze and send the feedback to our developers.
buenas que tal me podrian ayudar como coloco una foto en mi perfil
Asked by Raquel Cristaldo Machuca:

quisiera saber como agregar una foto de perfil en mi cuenta de trello


Answers:
author: Felipe Marques Noll
body: Hola Raquel, bienvenida a la comunidad Trello

Soy Felipe, encantado de conocerte :D

Su avatar de Trello est? asociado con su cuenta de Atlassian. Por lo tanto, su idioma, nombre de perfil y avatar deber?n modificarse desde el perfil de su cuenta de Atlassian.

Puede acceder a su cuenta de Atlassian primero iniciando sesi?n en <https://id.atlassian.com/>, luego vaya a las preferencias de su cuenta en <https://id.atlassian.com/manage-profile/account-preferences> para actualizar la informaci?n de su perfil .

Para cambiar su avatar e iniciales, abra [https://id.atlassian.com/manage-profile/profile-and-visibility.](https://id.atlassian.com/manage-profile/profile-and-visibility)

Mis mejores deseos.  
Felipe
Cannot log into my new account - always go to my previous account
Asked by Diane Heiser:

Hello

I would like to log in with a new account: diane.heiser@roche.com but I constantly get logged with diane.heiser@contractors.roche.com. What can I do to log in with my new address?![Capture.PNG](/t5/image/serverpage/image-id/228038i1AA3F8A7BC28D35C/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: XLR8 Work
body: Quite a strange issue.

I am not proposing this as a solution but for testing purposes, what happens when you use incognito mode to login ? (CTRL+Shift+N in Chrome)
My trello account seems deactivated, how can I activate and accept my manager's invitation?
Asked by ??kran YAL?IN:

I have a trello account which seems deactivated, but I didnt deactivate my account. I can not accept the invitations for dashboards. When I try to accept invitations I see an error on the page which says '' we're having trouble redirecting your access request.'' Could you please help me to solve it?


Answers:
author: Meghashrita Kashyap
body: [@??kran YAL?IN](/t5/user/viewprofilepage/user-id/5089973)

We see that you have already raised a ticket with us (TRELLO-139041) and one of our colleagues has already replied with the required information.

Request you to please refer to the email and reply in case you have any further queries.

Cheers,   
Meghashrita Kashyap  
Atlassian Support - Trello
Google Agenda et Trello
Asked by In?s Philippart:

Hello,

I've managed to connect my google Calendar with Trello. When I add a Trello event, it automatically registers in google Calendar, but I don't know how to do the opposite: register an event from google Calendar and have it register in Trello automatically?  
Thank you for your help


Answers:
author: Rafael Dill
body: Hi [@In?s Philippart](/t5/user/viewprofilepage/user-id/5090012) , welcome to the community! The integration between Trello and Google works only when we send the information to them, and not the other way around. However, there are some Power-Ups developed by third parties that automate integrations between various applications - among them, Google Calendar and Trello. The most popular Power-Ups in this segment would be:

Zapier - <https://zapier.com/apps/trello/integrations/google-calendar>  
Unito - <https://unito.io/integrations/trello-google-calendar/>  

Both integrations allow for the automatic creation of new cards in Trello according to new events added to Google Calendar, so I suggest you take a look at both products and see if either one meets your needs.