When attempting to upload subscribers with a '.csv file, the process hangs and does not complete.
Asked by FRBR National IT Prod:

When attempting to upload subscribers with a '.csv file, the process hangs and does not complete. The following errors are seen when trying to upload the subscriber list template.

Failed to load resource: the server responded with a status of 404 ()

cdn.cookielaw.org/consent/0800f092-2124-46ec-b11d-b4f48b677302.js:1 Failed to load resource: the server responded with a status of 404 ()

api.filepicker.io/v2/filepicker.js:1 Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID

5raven.js:447 Uncaught ReferenceError: filepicker is not defined

at n.value (import_subscriber_form.jsx:157:5)

at Object.s (react-dom.production.min.js:14:428)

at h (react-dom.production.min.js:15:118)

at react-dom.production.min.js:15:172

at _ (react-dom.production.min.js:17:210)

at E (react-dom.production.min.js:18:248)

at N (react-dom.production.min.js:18:57)

at L (react-dom.production.min.js:21:69)

at xn (react-dom.production.min.js:84:409)

at Sc (react-dom.production.min.js:250:397)

at De (react-dom.production.min.js:39:140)

at En (react-dom.production.min.js:86:249)

at react-dom.production.min.js:251:229

at t.unstable_runWithPriority (scheduler.production.min.js:18:163)

at zc (react-dom.production.min.js:251:154)

at zn (react-dom.production.min.js:85:207)

at HTMLFormElement.d (raven.js:443:21)

index.js:6 Cross-Origin Read Blocking (CORB) blocked cross-origin response <https://api.atlassian.com/metal/ingest> with MIME type application/json. See <https://www.chromestatus.com/feature/5629709824032768> for more details.

(anonymous) @ index.js:6

e.sendBeacon @ index.js:5

e.sendData @ index.js:88

e.send @ index.js:102

e.flush @ index.js:16

r @ helpers.js:70

notifications:729 GET <https://cdn.cookielaw.org/consent/0800f092-2124-46ec-b11d-b4f48b677302.js> net::ERR_ABORTED 404

notifications:516 GET <https://api.filepicker.io/v2/filepicker.js> net::ERR_CERT_AUTHORITY_INVALID

2raven.js:447 Uncaught ReferenceError: filepicker is not defined

at n.value (import_subscriber_form.jsx:157:5)

at Object.s (react-dom.production.min.js:14:428)

at h (react-dom.production.min.js:15:118)

at react-dom.production.min.js:15:172

at _ (react-dom.production.min.js:17:210)

at E (react-dom.production.min.js:18:248)

at N (react-dom.production.min.js:18:57)

at L (react-dom.production.min.js:21:69)

at xn (react-dom.production.min.js:84:409)

at Sc (react-dom.production.min.js:250:397)

at De (react-dom.production.min.js:39:140)

at En (react-dom.production.min.js:86:249)

at react-dom.production.min.js:251:229

at t.unstable_runWithPriority (scheduler.production.min.js:18:163)

at zc (react-dom.production.min.js:251:154)

at zn (react-dom.production.min.js:85:207)

at HTMLFormElement.d (raven.js:443:21)

value @ import_subscriber_form.jsx:157

s @ react-dom.production.min.js:14

h @ react-dom.production.min.js:15

(anonymous) @ react-dom.production.min.js:15

_ @ react-dom.production.min.js:17

E @ react-dom.production.min.js:18

N @ react-dom.production.min.js:18

L @ react-dom.production.min.js:21

xn @ react-dom.production.min.js:84

Sc @ react-dom.production.min.js:250

De @ react-dom.production.min.js:39

En @ react-dom.production.min.js:86

(anonymous) @ react-dom.production.min.js:251

t.unstable_runWithPriority @ scheduler.production.min.js:18

zc @ react-dom.production.min.js:251

zn @ react-dom.production.min.js:85

d @ raven.js:443

2index.js:6 Cross-Origin Read Blocking (CORB) blocked cross-origin response <https://api.atlassian.com/metal/ingest> with MIME type application/json. See <https://www.chromestatus.com/feature/5629709824032768> for more details.

(anonymous) @ index.js:6

e.sendBeacon @ index.js:5

e.sendData @ index.js:88

e.send @ index.js:102

e.flush @ index.js:16

r @ helpers.js:70


Answers:
author: Chris DeGidio
body: Hi [@fr](/t5/user/viewprofilepage/user-id/2971916)

Welcome to the community! In this case, it would be perfect to have you submit a Statuspage support ticket at support.atlassian.com

Please include the CSV you are attempting to import so we can take a look into that. More often than not the import issues are related to the specific CSV being used.

We look forward to hearing from you!

comments: author: FRBR National IT Prod
body: Thanks Chris,

I logged a ticket ([SPSP-26875](https://support.atlassian.com/requests/SPSP-26875/)) as suggested and included the .csv file.


author: Chris DeGidio
body: [@FRBR National IT Prod](/t5/user/viewprofilepage/user-id/4712084)

Thanks for getting that submitted! So that the suggested resolution is documented here for future on-lookers.

"I can see the 404 error that you initially sent over. It looks like your network is blocking the upload to the filepicker API. I suggest that you contact your IT team and see if they can help you unblock it from your network."

Please do let us know if this is a confirmed resolution.


Tags: cloud