youngmon/atlassian-qna huggingface dataset:
Pre-filled values in sub-tasks when clicking 'Create another issue'
Asked by Spasimira Genova:

Hi community,

Is there a workaround for values to not be pre-populated when sub-tasks are created subsequently?

I'm referring to when creating a new sub-task, the 'Create another issues' button at the bottom of the screen is marked down.

Many thanks


Answers:
author: Bill Sheboy
body: Hi [@Spasimira Genova](/t5/user/viewprofilepage/user-id/5468025)

There is an open defect for this symptom happening intermittently. You may vote for / watch it to see any progress: <https://jira.atlassian.com/browse/JRACLOUD-81380>

Reading through the comments on that defect, you can see the behavior and specific fields not cleared is inconsistent.

Kind regards,  
Bill


author: Shreeja J
body: Hello [@Spasimira Genova](/t5/user/viewprofilepage/user-id/5468025) ,

Currently, Jira doesn't have a built-in feature to stop fields from being pre-filled when using the 'Create another issue' option for sub-tasks. This button uses the values from the last created issue to pre-fill the fields for the new one.

As a workaround, you might consider:

* **Clearing Fields Manually:** After clicking 'Create another issue,' you can manually clear or adjust the pre-filled fields before saving the new sub-task.
* **Using Automation or Add-ons:** For more advanced customization, you could explore Jira add-ons or automation rules that may help clear specific fields when creating new issues.

Let me know if you need more details!

Thanks,  
Shreeja J.

comments: author: Spasimira Genova
body: Hi [@Shreeja J](/t5/user/viewprofilepage/user-id/5379623)

Thank you so much for confirming, I thought this might be the case.

Best wishes,

Spasimira


Tags: cloud

jira-cloud
import cucumber json in Xray jira -;error: Error assembling issue data: project is required
Asked by Hari Venkadesh:

Hello there,

I'm trying to import cucumber json to Jira (X-ray), but I'm facing few difficulties. I've included the specifics below.

I have tried two api's of both 1.0 and 2.0 versions, according to below documentation  
<https://docs.getxray.app/display/XRAY30/Import+Execution+Results+-+REST#ImportExecutionResultsREST-CucumberJSONresultsMultipart>

<https://docs.getxray.app/display/XRAY/Import+Execution+Results+-+REST>

POST /rest/raven/2.0/import/execution/cucumber/multipart?testExecKey= HTTP/1.1 Authorization: Bearer xxxxxxJ Content-Type: multipart/form-data; boundary=--~~011000010111000001101001 Host:ontent-Length: 405 -----011000010111000001101001 Content-Disposition: form-data; name="result" C:\\Users\\z040609\\Downloads\\bdd_report-master\\bdd_report-master\\POC\\POC\\cucumber-json\\LockStatus.json -----011000010111000001101001 Content-Disposition: form-data; name="info" C:\\Users\\z040609\\Downloads\\bdd_report-master\\bdd_report-master\\POC\\POC\\cucumber-json\\testExecutionInfo2.json -----011000010111000001101001~~ -  

I'm receiving this response"error": "Error assembling issue data: project is required" while hitting above api's.

info:  
{ "fields": { "project": { "id": "value" }, "summary": "Test Execution for cucumber Execution", "issuetype": { "id": "10212" } } }


Answers:
author: Florian Bonniec
body: Hi [@Hari Venkadesh](/t5/user/viewprofilepage/user-id/5573929)

You are setting the project key instead the project id in "project": { "id": "IRX67017" } no ?

Regards

comments: author: Hari Venkadesh
body: Hi [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589) , Thanks you, Now I can able to create test execution


author: Florian Bonniec
body: Feel free to approve the answer if it fixed your issue.


Tags: cucumber

jira-unknown-hosting-type

unknown-hosting-type

xray
Hello Iam getting this following Error" Error occurred while storing issue"
Asked by Sumaiah Begum:

Hello Jira Experts,

Kindly help me out with this issue am getting this error and ours is still server version...Kindly help me.  

![screen shot.png](https://community.atlassian.com/t5/image/serverpage/image-id/343450i1BB3FAE0627EB970/image-size/large?v=v2&px=999 "screen shot.png")


Answers:
author: Marc - Devoteam
body: Hi [@Sumaiah Begum](/t5/user/viewprofilepage/user-id/5361425)

Check the logs on the server to see the error that are there.

Are there any validators or conditions any addons not up to date.


Tags: jira-server

server
Filter per Goal in Plans
Asked by Laura Chinellato:

Hello

I have created a timeline view in Plans and grouped the issues by Goal.

Some initiatives and epics might be linked to multiple goals, i.e. Company level goal and Team level goal.

In my case I want to show in the Timeline only the Company goals and related initiatives or epic. To do so I went to Filters and selected only the Company Goal I want to see. Nevertheless if the initiative is linked to multiple goals, I see all the other goals as well although they are filtered out.

How can solve this issue? It seems kind of a bug to me.

Attached a screenshot

![Jira goals filter.PNG](/t5/image/serverpage/image-id/343443i13F9F660BD8AD390/image-size/large?v=v2&px=999 "Jira goals filter.PNG")

Thanks


Answers:
author: Lisa Forstberg
body: Hi [@Laura Chinellato](/t5/user/viewprofilepage/user-id/5347531),

Welcome to the community!

Yes I can see this happening and it might be frustrating, but this how it currently works. The filtering functionality is not trumping the grouping functionality.

You filter the scope based on being part of goal A. If an Epic is a part of two goals the filtering will not "mute" the grouping capability for goal B so you will see both goals represented in the view.

![Screenshot 2024-08-24 at 09.31.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/343619i2C61F85230E36CBE/image-size/large?v=v2&px=999 "Screenshot 2024-08-24 at 09.31.56.png")

I suggest you put in a improvement suggestion to Atlassian, I think many users expect the same result as you when they filter.

All the best

Lisa

comments: author: Laura Chinellato
body: Thank you Lisa. I have submitted a suggestion. Do you know if it is panned to improve this with the migration of Atlas into Jira which I think it is planned for October?

Laura


author: Lisa Forstberg
body: One can only guess... ;-) but based on experience there will be more features coming.


Tags: cloud

jira-cloud
How can i link an initiative in one project to a epic in another project with automation?
Asked by Chris M.:

Hi, I have a problem.

I have two projects. A management project (Project ABC) shows the status of all our team's projects.

Project ABC includes projects A, B, and so on. If a project reaches a certain status, the app "Project \& Issue Templates for Jira" creates a copy of the project blueprint.

Project B is one such created project with lots of epics, tasks and subtasks. I want to link all the epics of project B to the corresponding issue "Project B" in project A. How can I select the corresponding issue in project ABC?

![link issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/343439iE9FB15D9171D3D37/image-size/large?v=v2&px=999 "link issue.png")


Answers:
author: Bill Sheboy
body: Hi [@Chris M_](/t5/user/viewprofilepage/user-id/5574840) -- Welcome to the Atlassian Community!

I note two things for your scenario to help adjust your rule...

1) When you want to link issues in a rule, you need the key to one issue and the other needs to be "in scope" at a point in the rule.

And so you could either branch to one issue and the link to the trigger issue, or you could find the key of the other issue and add a link to it using its smart value.

2) In your scenario you note accessing multiple projects. A single project rule may create (or clone) issues into another project, but it cannot access them otherwise...such as for linking.

To change your rule to *multiple-project scope*, please work with your Jira Site Admin as they will need to make the change in the global rule configuration.

Kind regards,  
Bill

comments: author: Chris M.
body: Hi Bill, thanks for the replay.

Now I have adjusted my rule but there is still no improvement. With "Create Variable" I captured the lookup issue key and with "Edit Issue"-block I added the created variable as a parent. (I tried both ways separately: "Edit issue" fields - "Parent" and "Edit issue" fields - "Linked issues" (is parent and relates to).

![automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/343879i7DF988B31ED00843/image-size/large?v=v2&px=999 "automation.png")

I get an error:

EDIT ISSUE  
Error when editing issues  
FXX-XX(Could not find issue by id or key. (parent))

Ok, if I link the issues to the parent manually, I need to check "Show down issues" - but how can I do this in automations?

Kind regards,

Chris


author: Bill Sheboy
body: Hi [@Chris M_](/t5/user/viewprofilepage/user-id/5574840)

Sorry for the delay in responding as I have been offline for a few weeks.

Lookup Issues can gather a list of issues. Have you confirmed there is one-and-only-one returned?

And, it appears from your screen image of the Create Variable action there is a leading space before the smart value.

Please try this as the smart value for the action:

```
{{lookupIssues.first.key}}
```

Thanks,  
Bill


author: Chris M.
body: sorry, wrong edit.


Tags: cloud

jira-cloud
Can I change a custom field which was earlier created from multi select option to Single select opti
Asked by Stuti Gupta:

Please suggest any way to make this change


Answers:
author: Shreeja J
body: Hello [@Stuti Gupta](/t5/user/viewprofilepage/user-id/5574953)  

No, you cannot directly change a custom field from a multi-select option to a single-select option in Jira. Jira does not allow changing the type of a custom field after it has been created.  

Thanks,  
Shreeja J

comments: author: Stuti Gupta
body: Thanks


author: David Bakkers
body: Hello [@Stuti Gupta](/t5/user/viewprofilepage/user-id/5574953)

I Googled *'jira change field type'* for you, and found [this YouTube video](https://www.youtube.com/watch?v=vB1hgyiL1hw).


author: Hannes Obweger - JXL for Jira
body: Hi [@Stuti Gupta](/t5/user/viewprofilepage/user-id/5574953)

welcome to the community!

Unfortunately you cannot change the type of a custom field; you'll have to create a new custom field, transfer over the values from the old custom field, and then delete the old custom field.

For copying the values over, I've seen people use Automation rules for this, or do a CSV export, make changes to the CSV file, and re-import it.

Alternatively, if you're open to solutions from the Atlassian Marketplace, you'll have more options. I'll provide more information below.

Hope this helps,

Best,

Hannes

comments: author: Hannes Obweger - JXL for Jira
body: ... and to expand on my last point: If you're open to solutions from the Atlassian Marketplace, this would be easy to do with the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2792873).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Google Sheets or Excel. You can also *bulk edit* your fields, using copy/paste. This makes it very easy to copy values from one column (i.e., field) to another column/field.

This is how it looks in action:

![copy-paste-across-field-types.gif](https://community.atlassian.com/t5/image/serverpage/image-id/311780i90D9EC817402815E/image-size/large?v=v2&px=999 "copy-paste-across-field-types.gif")

(This is from single select to multi select, but it would also work the other way around.)

You only need to make sure that the values *fit* the new field. If that's not already the case, you can e.g. copy your values to Excel, manipulate them there, and then copy them back to JXL.

I should also add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* .

Any questions just let me know!


author: David Bakkers
body: Hello [@Stuti Gupta](/t5/user/viewprofilepage/user-id/5574953)

I searched this forum for *'jira change field type',* and found [these answers](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=jira+change+field+type) for you.


Tags: cloud

jira-cloud
How can I get an access to Jira for my respective team member ?
Asked by Katarzyna Kwiatkowska:

How can I get an access to Jira for my respective team member ?


Answers:
author: Lisa Forstberg
body: Hi [@Katarzyna Kwiatkowska](/t5/user/viewprofilepage/user-id/5574945) ,

Welcome to the community!

I'd say this depends on a lot of things, amongst them:

- what type of access you need your team member to have

- what type of project you want the team member to have access to (jira, jira service management)

- if your site is using an integration to an external identity provider (f ex sync to AD)

- your companies policy and procedures around granting access to applications

A first point of call go to Project settings \> People on the project you wish your team member should work on. Are you allowed to find and add your team member to a project role there?

Secondly contact your Jira admin

best regards

Lisa


Tags: cloud

jira-cloud
How to make a field description on transition screen
Asked by Danylo Borodai:

Hello! I have an issue - I cannot find how to add a field description (like in field configuration) on a transition screen. Could you please help


Answers:
author: Marc - Devoteam
body: Hi [@Danylo Borodai](/t5/user/viewprofilepage/user-id/5444020)

Can you clarify a bit more?

A Transition screen is used within a WF transition, do you need to add a field on this screen.

Can you share screenshots of your requirement?

comments: author: Danylo Borodai
body: I need to add description to a field on transition screen.


author: Marc - Devoteam
body: Hi [@Danylo Borodai](/t5/user/viewprofilepage/user-id/5444020)

Do you mean a field, default information in a field, or a text under an exiting field?


author: Danylo Borodai
body: Text under existing field


Tags: cloud

jira-data-center

jira-software-data-center
Difference between 'Issue Links' and 'Issues in Epic'
Asked by Lorie Whitaker:

Context: I'm a UX Researcher using JIRA. It's been a while since I lasted used it (many years) and our current environ is set up for Eng but we are being told to use it. I was the scrum master last time I used it, but things were set up for me. We will use it to manage our workload in 2 week sprints.

**What is the difference between 'Issue Links' and 'Issues in epic'?**   

Right now, I've created Epics with Stories and Stories with Tasks. I've done this by using the 'parent task of' or 'child task of' option and pointing it back to the Epic or Story as needed.  

But now I'm not sure if I've done this right as I don't know if I should have done those under the 'Issues in Epic' section instead. But then again, I'm not sure what the overall difference in having these in the 'Issue Links' section vs the 'Issues in Epic' section is.

![Screenshot 2024-08-23 at 10.17.08?AM.png](/t5/image/serverpage/image-id/343401iD178A200E25F9E7D/image-size/large?v=v2&px=999 "Screenshot 2024-08-23 at 10.17.08?AM.png")


Answers:
author: Ollie Guan
body: Hi [@Lorie Whitaker](/t5/user/viewprofilepage/user-id/5574902) ,

The difference between Jira 'Issue Links' and 'Issues in Epic' can be summarized as follows:

Issue Links {#toc-hId--348808832}
---------------------------------

* **Purpose**: Used to create relationships between any two issues in Jira.

* **Types**: Various link types such as "blocks", "is blocked by", "duplicates", "relates to", etc.

* **Flexibility**: Can link any issue to any other issue, regardless of their type or project.

* **Usage**: Useful for showing dependencies, duplicates, or any other custom relationships between issues.

Issues in Epic {#toc-hId-2138704001}
------------------------------------

* **Purpose**: Specifically used to group multiple issues under a single Epic.

* **Types**: Only relates to the Epic and its child issues (stories, tasks, etc.).

* **Flexibility**: Limited to the Epic and its child issues within the same project.

* **Usage**: Useful for organizing and tracking a large body of work that can be broken down into smaller tasks or stories.

In summary, 'Issue Links' provide a flexible way to relate any two issues, while 'Issues in Epic' are specifically for grouping and managing tasks within an Epic.


author: Marc - Devoteam
body: HI [@Lorie Whitaker](/t5/user/viewprofilepage/user-id/5574902)

Issue Links have a linear connection to the set linked issue. This can be inward or outward.  
the link between issues is always bi-directional

With issues in Epic there is a Parent/Child relation, based on the Parent field in Jira (Cloud) or Epic Link (Data Center)

This article you provide guidance on the Parent/Epic Link, <https://www.atlassian.com/agile/tutorials/epics>


Tags: issue-link

issues-in-epic

jira-unknown-hosting-type

unknown-hosting-type
reports and timesheets for jira
Asked by Sriharsha Tatakuntla:

How to pull report of timesheets for user who left organization and not active in jira using Reports and timesheets for jira plugin (when i check with user name in filter unable to get details)


Answers:
author: Vronik
body: Hi

Look at this article, maybe can help you

<https://help.tempo.io/timesheets/latest/inactive-or-deleted-jira-users-and-tempo-timesheet>

Regards


Tags: appfire

cloud

jira-cloud
Automation: E-mail with list/table of requests assigned to repoter
Asked by Martin Jane?ek:

Hello community,

i need a very simple thing. Create an automation that starts every day at 8 in the morning and sends an email with a list/table of requests that the reporter is assigned to.  
So every reporter will receive an email containing only request which are assigned to him.

So far I have created this but I get an error about unable to retrieve "assignee" value.

![Sn?mek obrazovky 2024-08-23 095225.png](/t5/image/serverpage/image-id/343400i0CB7D932CF0FD5A6/image-size/large?v=v2&px=999 "Sn?mek obrazovky 2024-08-23 095225.png")

![Sn?mek obrazovky 2024-08-23 095322.png](/t5/image/serverpage/image-id/343399i4C7CB57FD4556E8D/image-size/large?v=v2&px=999 "Sn?mek obrazovky 2024-08-23 095322.png")

Thanks for help


Answers:
author: Bill Sheboy
body: Hi [@Martin Jane?ek](/t5/user/viewprofilepage/user-id/2989784) -- Welcome to the Atlassian Community!

As others have described, you could use saved filter subscriptions to do this...if you can get your users to subscribe to the filter :\^)

If you still want to use an automation rule...

Your rule is gathering the issues, but not accessing them correctly in the lookup result to send one email per assignee. Here is a knowledge base article which describes the rule to do this:

<https://confluence.atlassian.com/jirakb/automation-to-send-email-only-once-per-assignee-1310985609.html>

Kind regards,  
Bill


author: Marc - Devoteam
body: Hi [@Martin Jane?ek](/t5/user/viewprofilepage/user-id/2989784)

There is a non-automation solution to this: filter subscriptions.

For that, you create a shared filter, and anyone can subscribe to get an email on their desired frequency.

Please look here to learn about that method: <https://support.atlassian.com/jira-software-cloud/docs/manage-filters/>


author: Valerie Knapp
body: Hi [@Martin Jane?ek](/t5/user/viewprofilepage/user-id/2989784), welcome to the Atlassian Community and thanks for your question.

Jira also has another functionality that should meet this requirement called a subscription.

Please take a look at this article <https://www.atlassian.com/blog/jira/jql-the-most-flexible-way-to-search-jira-3-of-4> and share your feedback about whether you think this would work for you.

Cheers


author: Martin Jane?ek
body: thank you all for your advice. this is exactly what i was looking for.


Tags: cloud

jira-cloud
Timeline is not working after filter changes
Asked by Jussi Soro:

I have created a board for a project, which includes only issues and subtasks from a single epic. The filter I'm using is:

project = COM AND (issuetype = Story AND parentEpic IN (COM-946)) OR (issuetype = sub-task AND parentEpic IN (COM-946)) ORDER BY Rank ASC  

This works, it lists all the issues I want to see in the Kanban board.   

For some reason, the timeline does not work, it gives me an error message saying:   

"Timelines can only contain issues from one project. To create an agile plan across multiple teams and projects, try Plans in Jira Premium.

To use this timeline, edit your board filter to include issues from \[PROJECT NAME\] only"  

All the issues that are listed in the filter view are starting with COM, so what could be the problem here?


Answers:
author: Jussi Soro
body: OK, got this solved by myself, by changing the filter to:  

project = COM AND (project = COM AND issuetype = Story AND parentEpic IN (COM-946)) OR (project = COM AND issuetype = sub-task AND parentEpic IN (COM-946)) ORDER BY Rank ASC


author: Marc - Devoteam
body: Hi [@Jussi Soro](/t5/user/viewprofilepage/user-id/5574880)

Welcome to the community.

Track back your JQL.

1. Does the time line work with the filter being: **project = com order by rank asc**
2. Does the time line work with the filter being: **project = com and issuetype = Story AND parentEpic IN (COM-946) order by rank asc**
3. Does the time line work with the filter being:**project = com and issuetype=StoryANDparentEpicIN** **(COM-946) or project = com and issuetype = sub-task AND parentEpic IN (COM-946)** **order by rank asc**

If it all does, then combine the clause, if this fails then the combine does not comply to a single project

comments: author: Jussi Soro
body: Thanks for this, seems that the problem was not setting the project to search on individually on each filter term. I assumed setting the project in the first term would do that.


author: Jussi Soro
body: It also says "The current board filter doesn't include a project, so it will search for issues across all the projects on your site. This impacts load times, and your team may struggle to access the board, issues or sprints." in board settings. But why is that, because the first term in filter defines the project.   

<br />


Tags: cloud

jira-cloud
Not able to login the Jira account due to inactive
Asked by sunnyhey:

Jira has been deactivated {#toc-hId--348809706}
-----------------------------------------------

Your Jira Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon.  
Please [contact us](https://www.atlassian.com/company/contact/purchasing-licensing) immediately if you need assistance.


Answers:
author: Vronik
body: Hello

<br />

Well, the message is clear, contact Atlassian to resolve the situation and have your instance reactivated. This happened because you probably hadn't accessed it for a long time.  
Contact your colleagues at Atlassian without delay.

<br />

Regards


author: Prachi Bolar
body: Hi [@sunnyhey](/t5/user/viewprofilepage/user-id/5569512)

Welcome to community :)

Looks like your Jira has been deactivated due to inactivity.

Please contact the billing team here : <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/> to reactivate your instance.

Thank you,

Prachi


Tags: cloud

confluence

jira-cloud
Azure Advanced Security and Jira integration
Asked by Karl-john Chow:

**Hi, I am wondering whether there is an integration available for Jira to import Azure Github Advanced Security (note, not Github, but Azure) vulnerabilities in Jira boards?**

**Thanks!**


Answers:
author: Vronik
body: Hi

Look at this article, maybe can help you

<https://support.atlassian.com/jira-cloud-administration/docs/integrate-github-for-security/>

<https://support.atlassian.com/jira-cloud-administration/docs/integrate-azure-devops-with-jira/>

Regards


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable