youngmon/atlassian-qna huggingface dataset:
'select AURORA_VERSION ERROR' will this query error be fixed by upgrading
Asked by Elif G?ltekin:

Hello,

Query related errors were detected on the join server. When we examined the errors, it was seen that most of them were caused by syntax errors.

In this example, we share with you the details of the queries that received errors below.

The query combination comes from the host and the Microsoft JDBC Driver for SQL Server Application.  
'AURORA_VERSION' is not a recognized built-in function name.

QUERY: select AURORA_VERSION() as aurora_version

Could Confluence's version or database versions update migration solution be a solution to this problem?

SEN NUMBER: SEN-20867318

Thank you  
Elif


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I assume this is only in the log files? If so it can be ignored, and I do not think there is a fix or workaround for it yet.

<https://jira.atlassian.com/browse/JSWSERVER-21113>


Tags: confluence-data-center

data-center
Hide/Modify User Profile list
Asked by Kevin:

Hello community!

Our users have a variety of profile information listed and display when you hover over their @ name. At this time, our users do not have the ability to change and update their profile, however, is there a way that Confluence administrators from a "global" sense can modify which profile information is viewable to users or would each member need to manually add/delete information on their profile? Thank you for your time!


Answers:
author: Benjamin
body: Hi [@Kevin](/t5/user/viewprofilepage/user-id/5421313) ,

Each member will need to update their own profile. Administrators do have the capability to update user profiles if needed. I see that you mention your system is on cloud but tagged as data Center. Depending on your platform, it is slightly different. In Cloud, unless your account is claimed by the Admin to be managed, only the end-user can update their profile.

comments: author: Kevin
body: [@Benjamin](/t5/user/viewprofilepage/user-id/3275402) ,

Thank you for your response! Our platform is Data Center, I only had the option to choose Confluence (Cloud) or Jira when entering the community. What does the Data Center have the ability to do?


Tags: confluence-data-center

data-center
How to upload a plugin Jar file in Confluence Datacenter cluster ?
Asked by Garnepudi Rajarshi:

Due to the changes in latest versions and different company policies, I am looking for an option to update or install an Add-on for confluence instances, which are running on Datacenter cluster from backend server.

I see that for Jira DC cluster, we have a shared home directory where we can upload the plugin, but for confluence shared home- I don't see any plugins folder and it is very hard to identify whether we need to keep the file in Plugin-Cache folder or not.

Early response should be much appreciated.

Thank you in advance,


Answers:
author: Garnepudi Rajarshi
body: The solution for installing plugin from the backend server on confluence data center cluster setup is to place plugin jar file on each node separately.


author: Benjamin
body: HI [@Garnepudi Rajarshi](/t5/user/viewprofilepage/user-id/5530155) ,

You can still enable the front end even with the latest version if that's an option. You would need to enable a flag in the backend config file.

If you run a larger files search against other plugins that already installed on the system, you should be find the directory in which you searching. It should be in the shared home areas but not be in a directory right beneath it.

comments: author: Garnepudi Rajarshi
body: Thanks [@Benjamin](/t5/user/viewprofilepage/user-id/3275402) for your quick response, I can enable it but I am more interested in understanding the confluence cluster setup. I see few plugins at one place and other few are not even in the shared home plugin folder. That's where my concern arises.


Tags: confluence-data-center

data-center
Not getting the Invite email
Asked by Lara Freiberger:

I just set up 2 accounts but have not received the invite emails. I have selected the resend invite option a couple of times now.

Is there anything particular that would be preventing me from receiving the invite emails?


Answers:
author: Luis Pellacani
body: Hey [@Lara Freiberger](/t5/user/viewprofilepage/user-id/5530091) ,

Welcome to Atlassian Community.

It's possible the emails linked to those two accounts are suppressed on our mail delivery system. I removed the suppression to the domain shiftmed.com. Can you retry the operation, please?

If the issue persists, you can share the user names, and I'll check both cases directly.

I hope this helps :)

Cheers,

Luis Pellacani


author: Shawn Doyle - ReleaseTEAM
body: Could be Atlassian has your domain listed in their spam filter. You'll need their help to troubleshoot. I've clicked the 'summon Atlassian' button for you.

comments: author: Lara Freiberger
body: Thank you.


Tags: cloud

confluence-cloud

not-applicable

user-management
Why does the confluence installer not present me with the option to upgrade?
Asked by Scott Ortel:

I am upgrading my confluence server using atlassian-confluence-8.5.11-x64.bin. However, the installer does not provide me with the option to upgrade just:

```
This will install Confluence 8.5.11 on your computer
OK [o, Enter], Cancel [c]
```

It is possible that this installation was moved from a previous location. How does the installer determine if it is a new install vs. an upgrade?

Thanks,

Scott


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Scott Ortel](/t5/user/viewprofilepage/user-id/692545) ?

First, let's confirm you are talking about the Data Center edition of Confluence and **not**the Server edition. (Your post is tagged with both tags.)

-dave

comments: author: Dave Rosenlund _Trundl_
body: P.S. If you're unsure, navigate to <https://my.atlassian.com/product> to see license details, including whether your license is for a server or a data center.


author: Scott Ortel
body: I am migrating from Server to Data Center, so Data Center is the upgrade .bin.

Update: I tried it again after restarting Confluence. It seemed to prompt me for the upgrade option (as I'm used to). Does Confluence need to be running in order for the installer to know it is an upgrade? I'm still wondering how it knows, but I suppose it is not important now.

Thank you so much!


author: Brant Schroeder
body: [@Scott Ortel](/t5/user/viewprofilepage/user-id/692545) It knows it is an upgrade because of the previous install on the server.


Tags: confluence-data-center

confluence-server

data-center

server
How do I move folders from one workspace to another workspace in confluence?
Asked by Roshini Saravanan:

I want to move files from the Adobe Experience Manager workspace to the AEM Developer's Wiki workspace page on confluence but I don't have access Admin access to utilize the content manager tool to move everything over. Is that the only way to make a copy of a file and move it over to another workspace?

Thanks!


Answers:
author: Tommaso Gionfriddo _Teklada_
body: Hi [@Roshini Saravanan](/t5/user/viewprofilepage/user-id/5529997) , welcome to the community!

It is not possible to move pages between spaces unless you have admin permissions in the original space. See [Atlassian's documentation for more info](https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/#Move-items)

Your best option is to speak to your spaces administrators, and ask them to perform the move for you.

If that is not possible, then yes you can create a copy of the page in your new space. I would not recommend this however, as this new page will not contain any of the original page's history and the original page would still exist and would essentially become duplicate and out of date information

comments: author: Roshini Saravanan
body: Thank you for the swift reply - it was helpful!


Tags: cloud

confluence-cloud
Why was my free Confluence site deactivated and, when reactivated, missing all of my data?
Asked by IT Admin:

I've been documenting our SOP's and knowledge base articles in Confluence (Free) for our small organization. Some time has passed since I last needed to add something to it (maybe 4 months) and my account said that Confluence was not activated. When I went to activate the free version, it said it was reactivating our instance. When that was finished, all of my documentation was gone and the spaces I created were missing. Is there any way to recover this information?

I like Confluence and would like to continue using it, but if there's a risk that everything I add could suddenly be deleted I think I'll need to find something else.


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the Atlassian Community, [@IT Admin](/t5/user/viewprofilepage/user-id/5529902) ?

This is not the answer you were hoping to hear, I'm sure, but...

"*If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after **120 days** of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn't apply to that site.*

*Activity is simply logging in and viewing any page within any Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as an activity.*

*To keep your site active, log in and view something to restart the 120 days.*

*If you're a site admin, we'll send you emails to let you know if your site is at risk of being deactivated due to inactivity so you can log in and take action to prevent deactivation."*

That's from: [Limitations in Jira Cloud Free plans](https://confluence.atlassian.com/servicedeskcloud/limitations-in-jira-cloud-free-plans-1097175877.html). You must have bumped up against this limit.

Also, Atlassian **customers are responsible for backing up their own data** as [described here](https://support.atlassian.com/organization-administration/docs/what-is-the-backup-and-restore-solution/), or with a 3rd-party backup solution.

Sorry to be the bearer of bad news,

-dave

comments: author: Dave Rosenlund _Trundl_
body: Looks like I had a brain cramp on this day, but the answer would have been the same (replace "Jira" with "Confluence").  

![Screenshot 2024-08-22 at 5.38.44?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343350i1CCC7A7A71DC1EBB/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 5.38.44?PM.png")


Tags: cloud

confluence-cloud
Alpha Server not booting after a failed upgrade.
Asked by Sandeep Vellore:

I installed 7.19.24 version on Alpha Server.

After reboot, i found that the Omega SERVER was UP already. I am sure i brought that down.

Is there any DB entry i need to delete to get Alpha server work?

I reverted Alpha to old 7.19.16, still it doesn't boot.

I get this hazelcast WARN messages in the logs. I check with network team. The Alpha server is not reaching the F5 Load balancer. Howerver, Omega server reaches fine.

So, there is something in the server holding it to work. Kindly help.

The confluence.cfg.xml in Alpha server needs the public,private \& secret keys. They should be different from the Omega server file.

Kindly help


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Sandeep Vellore](/t5/user/viewprofilepage/user-id/4393871) ? I'm sorry to hear about your troubles.

FYI, the Atlassian Community is a peer network of (mostly) Atlassian customers like you and me.

For urgent matters such as this, you should [open a support ticket with Atlassian](https://support.atlassian.com/contact).

\~\~\~\~\~\~\~\~\~

For less urgent matters where you feel you would benefit from feedback from your peers, the community is always happy to assist when they can.

Good luck,

-dave


Tags: confluence-data-center

data-center
Jira Training - St. Louis, MO Area
Asked by Jason Purl:

Hello

We have an established JIRA process and status. However, we have an immature Product and Product Ownership team. I am looking to get some training for them on site here in St. Louis. Are there any recommendations or partner suggestions?


Answers:
author: Theresa McFarlane
body: Hi Jason! I am happy to help as a contractor, however there is a partner directory.


author: Valerie Knapp
body: Hi [@Jason Purl](/t5/user/viewprofilepage/user-id/1167003) , thanks for your question.

This sounds like a job for the Atlassian Partner Directory: <https://partnerdirectory.atlassian.com/> .

Here, you can filter by specialization and geographic area.

Hope this helps you.

Cheers


Tags: cloud

jira-cloud
Reporting for Jira
Asked by Olaf S:

Hi,

I am using the free version of Jira and would like to be able to create a weekly report on open sprint tasks, how many tasks were completed, how many are in QA...  

I've looked on YouTube and in one video there was an option for Reporting on the left of the tool but I don't see that.

Thanks,

Olaf


Answers:
author: shiva kumar Gosul
body: You can write a jql for active sprint, sprint=open sprint, status in (Open, in-progress, Testing, etc) use this saved jql in Dashboard by creating 2 dimensional or Pie chart


author: Trudy Claspill
body: Hello [@Olaf S](/t5/user/viewprofilepage/user-id/5578032)

Welcome to the Atlassian community.

Reports is an option that shows in the navigation panel on the left when you are viewing an agile board. Not that is not a free-form, build your own report engine. It contains pre-built reports with some limited options for change parameters.

You can use issue searching to get each of the things you mentioned. For more information about searching for issues refer to:

<https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-in-jira/>

You can get a list of issues in open sprints where the issues themselves are not complete:

sprint in openSprints() and statusCategory != Done

You can find out how many tasks were completed since the beginning of the current week with this JQL:

status changed to (*comma separated list of your "done" statuses*) after startOfWeek() and statusCategory=Done

I'm not sure what you mean by "in QA" but if "QA" is a Status that you assign to issues then you can find out how many of them are currently in that status with this JQL:

status="QA"

You can refine all these statements my adding criteria for the Projects of interest.

If you create each of these queries you can save them and then set up weekly Subscriptions for each one to get the information automatically emailed to yourself each week. Refer to this documentation for more information:

<https://support.atlassian.com/jira-software-cloud/docs/save-your-search-as-a-filter/>

Getting such reports for past weeks requires different JQL statements.

comments: author: Olaf S
body: Thank you! I'll definitely use those filters.

But for the canned reports I still don't see the option. Am I in the wrong place?  

![jira board.png](https://community.atlassian.com/t5/image/serverpage/image-id/344103iB6EE3E1A8EF9E1CD/image-size/large?v=v2&px=999 "jira board.png")


author: Trudy Claspill
body: In that left side panel click on Project Settings.

Then look for an option named Features and click that.

Then in the bigger pane on the right look for an option named Reports and make sure it is enabled.


author: Olaf S
body: Thank you!


author: Trudy Claspill
body: You're welcome!

If my answers have helped solve your problem, please consider clicking on the Accept Answer button to mark your Question as Solved.


Tags: cloud

jira-cloud

report
why does publishing a Jira Plan change the default assignee in jira?
Asked by Steven Codd:

In Plan our Epics and Story/Tasks have no assignee. Our Project default assignee is "Unassigned", yet when we publish a plan the Epic and Tasks are given an assignee, we cant figure out where that value is coming from.


Answers:
author: Tuncay Senturk
body: Hi [@Steven Codd](/t5/user/viewprofilepage/user-id/5530632)

Welcome to the Community!

This might have several reasons, these are what I'd have a look.

* Check for Automation Rules. There may be an automation rule in place that assigns issues automatically when they are created or something like that.
* Check the Workflow. It's possible that the workflow associated with the Epics and Tasks has a post function that assigns the issues upon certain transitions
* Check default assignees of components. If the issues are being assigned based on components, check if any of the components in your project have a default assignee.

I hope this helps


Tags: data-center

jira-data-center
Jira Plan Suggestion to add JQL as a filtering option
Asked by matt.smith:

This is a feature suggestion. In Jira Plan on Jira Cloud, the filtering options are quite limited. What's worse is that each of the filters are blanket \`AND\` operations, so you can't do any complicated \`NOT IN\` operations.

Please add the option to just use JQL to define how to filter the view in Jira Plan.

Examples where JQL would be easier:

* When there are hundreds of options to select it's not feasible to click everything relevant, those lists may be dynamic requiring constant monitoring. For example, finding all issues that do not have a specific label, you can't do that.
* If you want a filter to only apply to one hierarchy level and not to the others you can't do that. Though this is feasible with raw JQL.


Answers:
author: Walter Buggenhout
body: Hi [@matt_smith](/t5/user/viewprofilepage/user-id/4329462),

Great that you're raising a suggestion to improve the Plan's functionality. Unfortunately, this community forum is unlikely to get that suggestion on the team's roadmap.

Back in April last year, Atlassian shared [this Community article explaining how to submit feature requests](https://community.atlassian.com/t5/Announcement-articles/We-re-changing-how-we-manage-feature-suggestions/ba-p/2328033) to them. In short, you can either:

* use the "give feedback" options in our products, either from the help menu or via special feedback buttons for new features; or

* open a support ticket via the [Atlassian Support](http://support.atlassian.com/contact) portal (if you are a product administrator).

I would recommend trying out either of these channels, so you can also follow up further what happens.

*(though there are quite a few Atlassian employees out here, the Community drives to a large extent on product and process enthusiasts - like myself - who don't work for Atlassian and have limited impact on the product roadmap or feature* requests).

Hope this helps!


Tags: cloud

jira-cloud
Associating Issue Security Scheme with a Project
Asked by Maureen Young:

I have created the Issue Security Scheme but am not able to see in the Project Settings the ability to associate it to a project. This is a Team-Managed project.


Answers:
author: Walter Buggenhout
body: Hi [@Maureen Young](/t5/user/viewprofilepage/user-id/5509478) and welcome to the Community!

Unfortunately, issue level security schemes cannot be attached to team managed projects, they are a company managed project feature only.

As a recent update in [this feature request (JRACLOUD-76183)](https://jira.atlassian.com/browse/JRACLOUD-76183) shows, Atlassian has also no immediate plans to change this. So, if you need issue level security, setting up company managed projects would be the way to go.

Hope this helps!

comments: author: Trudy Claspill
body: Hello [@Maureen Young](/t5/user/viewprofilepage/user-id/5509478)

Adding to what [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) said, while you can't associate Issue Security Schemes to a Team Managed project they have an alternate Issue Security implementation you can explore.

<https://community.atlassian.com/t5/Jira-articles/Announcement-Control-access-to-your-issues-on-next-gen-using/ba-p/1430115>


author: Maureen Young
body: Thanks Trudy! I'll check it out.

Maureen


Tags: cloud

jira-cloud
Is there any way to change the resolution/resolved date to a date that already passed?
Asked by Pedro Henrique Webster Carneiro:

The problem is, in the past some workflows didn't have the post-function "set resolution" configured. It means that these Issues are blank in "Resolution" and "Resolved" fields.

I would to know if there is a way to fill in the fields with specfic values, like "Done" and "2024-08-01", for example.

I searched for this but I only found a solution to import CSV that doesn't seem to work because the Import External File feature requires a target project that must not exist in the instance. I want to modify Issues that already exists.


Answers:
author: Fernando Eug?nio da Silva
body: Hey [@Pedro Henrique Webster Carneiro](/t5/user/viewprofilepage/user-id/4832978) ,

You can use import CSV to update retroactivately your resolved dates in your Jira. I know the new import CSV structure is not easy and it seems not allow us to manage issues already created. But what you need to do is click on **Switch to old experience** in the screen for import CSV and you gonna be addressed for the usual external system import experience.

Please, take a few minutes to read about the new import csv strucuture here: [Import data into Jira from Asana, monday and other project management tools (atlassian.com)](https://community.atlassian.com/t5/Jira-articles/Scale-your-Cloud-footprint-with-the-new-Jira-import-experience/ba-p/2779957#M15500)

But once again, you're able to make this by import csv, just need to switch the experience for the old one :)

comments: author: Pedro Henrique Webster Carneiro
body: Thanks !

It worked just fine.


Tags: cloud

jira-cloud
Why can I not add a transition from blocked to In progress?
Asked by Tim Mazurco:

I'm editing an active workflow. I can add transitions to my hearts content but I can't add one from blocked to In progress. It just gives me

You cannot perform this operation on a draft workflow.

See pic of workflow

![Screenshot 2024-08-27 130804.png](/t5/image/serverpage/image-id/344095i4BAF848F3F3FCEE0/image-size/large?v=v2&px=999 "Screenshot 2024-08-27 130804.png")


Answers:
author: Trudy Claspill
body: Hello [@Tim Mazurco](/t5/user/viewprofilepage/user-id/5577989)

Welcome to the Atlassian community.

It looks like currently there are no outgoing transitions from the Blocked status.

If that is true, then the information in this community Article explains how to address that.

<https://community.atlassian.com/t5/Jira-articles/Editing-a-workflow-when-it-shows-You-cannot-perform-this/ba-p/1854392>

You have to make such a change in a copy of the workflow and then swap the new/updated workflow into the workflow scheme.


author: Walter Buggenhout
body: Hi [@Tim Mazurco](/t5/user/viewprofilepage/user-id/5577989) and welcome to the Community!

There are some limitations when editing an active workflow, unfortunately. The *Blocked*status in your workflow does not seem to have any outgoing transitions yet, which is blocking you from adding other transitions into it as long as your workflow is active.

The most common workaround for this is to create a copy from your original workflow, edit the copy (it should work there) and then replace the old version of the workflow by the new version once you're done.

The steps to do this are pretty well described in [this related thread](https://community.atlassian.com/t5/Jira-questions/Unable-to-add-a-transition-by-editing-a-workflow-in-a-company/qaq-p/2041231).

Hope this helps!


Tags: cloud

jira-cloud