youngmon/atlassian-qna huggingface dataset:
Planes de trello y usuarios
Asked by Isabel Romero:

Hola comunidad. tengo varias preguntas:

1) En el plan standar de trello tengo claro que los tableros son ilimitados pero el n?mero de personas por tablero tiene alguna limitaci?n como el plan gratuito que s?lo permite 10 usuarios por tablero? o yo pago por cada usuario y pueden estar todos en el mismo espacio y repetir en los distintos tableros sin tener que pagar nuevamente por ese mismo usuario?

2) Yo he creado varios espacios de trabajo pero quiero pasarme a la versi?n paga para tener todos los tableros en un solo espacio de trabajo. Es posible copiar toda la informaci?n de cada uno de esos tableros que estaban en distintos espacios de trabajo en un solo espacio?


Answers:
author: Alisson Sartor
body: Hello, Isabel!  

1- In the standard plan, you can have unlimited users; you need to watch if they are workspace members or guests on more than one board; this will make them paid users. If a user is only a guest on a single board of this standard workspace, he won't be charged.  

you can check more information on the link below  

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>  

2- Yes, if you are an admin of the board you mentioned, you can transfer them to a new workspace   

<https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>  

or if you are a member you can make a copy of it.  

<https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/>  

Kind regards,  
Alisson  
Trello Team  

<br />


Tags: cloud

trello-cloud
Is there a way to view all checklist items assigned to me across cards?
Asked by Emma Salib:

I've got a checklist associated with each of the cards in my Board. Is there a way I can see all checklist items allocated to me in one place?


Answers:
author: Brittany Joiner
body: [@Emma Salib](/t5/user/viewprofilepage/user-id/5541564) the best way you can do this is by going to your home view at trello.com (not within a specific board) and you can see them like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335091i6AABE4CA90C30B30/image-size/large?v=v2&px=999 "image.png")

comments: author: Emma Salib
body: thanks! when I do this , all I can see are 'highlights' - how to I change the view to your items'?


author: Brittany Joiner
body: [@Emma Salib](/t5/user/viewprofilepage/user-id/5541564) it should just show up there above the the Highlights. Are you assigned to the checklist items in the checklists? They will only appear if you're assigned to them, not just if you created them.


Tags: cloud

trello-cloud
Sharing automation between workspaces
Asked by Samuel Carrington:

Our company has an Enterprise Trello account and each member of our team has their own individual workspace.

We want to create automations that share information/updates across these 6 workspaces. The team consists of 1 manager and 5 team members.


Answers:
author: Lara
body: Hi Samuel,

Thanks for reaching out!

You can definitely share rules with your Workspace, but it can be a bit tricky. To be clear upfront, rules cannot be edited by a user other than the one who created it. So when sharing a rule, you're essentially sharing a full copy of it that your Workspace members can import and edit as their own, rather than your rule.

You can read more about that here: <https://support.atlassian.com/trello/docs/working-with-command-libraries/>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
Administrateur n'est plus dans l'entreprise et mail supprim? - comment changer l'admin ?
Asked by Cl?mentine Lepin:

Bonjour,

Nous avons des espaces de travail qui ?taient administr?s par des personnes qui ne sont plus dans l'entreprise et dont l'adresse mail a ?t? supprim?. Nous ne pouvons donc pas reprendre la main sur l'espace de travail et effectuer le tri des utilisateurs.

Comment pouvons-nous faire ?


Answers:
author: Alisson Sartor
body: Bonjour!  

Si les e-mails des utilisateurs que vous avez mentionn?s ont ?t? supprim?s, vous devez contacter les administrateurs du conseil ou de l'espace de travail, car ce sont eux qui ont le pouvoir d'apporter ces modifications. Si les e-mails ont ?t? cr??s sur votre serveur, vous pouvez les recr?er et demander une r?initialisation du mot de passe pour reprendre le contr?le.

comments: author: Cl?mentine Lepin
body: Malheureusement, ils ?taient aussi administrateurs de l'espace de travail


Tags: cloud

trello-cloud
Quanto costa mensilmente trello?
Asked by Silvia Picoco:

Utilizzo trello per uso privato quanto costa mensilmente e come fare eventualmente a cancellarsi?


Answers:
author: Halina Cudakiewicz_Deviniti_
body: Ciao [@Silvia Picoco](/t5/user/viewprofilepage/user-id/5541467) !  
Trello offre diversi piani tariffari per l'uso privato:

1. **Piano Gratuito**: Gratis, con funzionalit? di base.
2. **Trello Standard** : Circa 5 USD per utente al mese con fatturazione annuale.
3. **Trello Premium** : Circa 10 USD per utente al mese con fatturazione annuale.
4. **Trello Enterprise** : Prezzi personalizzati a seconda delle esigenze dell'azienda.  
   Circa 17.50USD per utente al mese con fatturazione annuale.

**<https://trello.com/it/pricing>**

### Come annullare l'abbonamento: {#toc-hId-2145481587}

Per annullare il tuo abbonamento a Trello, segui questi passaggi:

1. Accedi al tuo account Trello.
2. Vai alle impostazioni dell'account.
3. Trova la sezione di fatturazione o abbonamento.
4. Segui le istruzioni per annullare l'abbonamento.


Tags: cloud

trello-cloud
why does it say malicious
Asked by Dreaming:

whenever i put a link for a trello in virus total it flags something called "Antiy-AVL" I am curious if its a false positive or if its an actual virus within trello


Answers:
author: Halina Cudakiewicz_Deviniti_
body: Hi!

If a Trello link is flagged by Antiy-AVL on VirusTotal, it is likely a false positive if other antivirus engines do not flag it. To make sure it's safe, verify the link is from an official Trello domain, use multiple antivirus scanners for additional checks, and contact Trello support for confirmation. Keeping your antivirus software up to date and using secure browsers can also help mitigate any risks. If the issue happens again or more engines flag it, avoid the link and contact Trello team.

Hope it helps!

comments: author: Dreaming
body: Thanks for the help it really worried me! ?


Tags: cloud

trello-cloud
How can I export attachments to a csv from trello board?
Asked by Akhila Thankachan:

I need to export all the attachments like image, links, pdf etc to a csv file.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Akhila Thankachan](/t5/user/viewprofilepage/user-id/5541238) and welcome to the community,

You can do that with Trello premium: <https://support.atlassian.com/trello/docs/exporting-data-from-trello/>

Let me know if that helped!
Workspace view - add a field to table view
Asked by Kym Kraljevic:

How do I add a field to my workspace view in table view?

Also - can I add the name of the board to the view? I can only see the card/list details.

thanks!


Answers:
author: Alisson Sartor
body: Hello, Kym!  

Welcome to the community.  

Just to make sure, are you referring to the table view next to the power-up buttons? You can't add a workspace view there, only table, calendar, map and timeline on the item views.  

If I didn't understand correctly, can you give us more details about it?  

Kind regards,  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Why can't we switch accounts during existing account onboarding?
Asked by Derek White:

Wanted to rebuild some pinned tabs I lost.

1. Loaded a Jira board on one account and pinned it.
2. Opened a new tab.
3. Went to my Trello board's URL and was presented with the "looks like it's your first time..." page.

From here, it is impossible to change your account and login as you want to.

I had to log out of the Jira account, refresh the Trello tab, login to the account I wanted, then return to the Jira tab, let it kick me out, then switch account, and finally login again.

This is absurd! You are ridiculous, Atlassian!

\[Ctrl+V on this form places the pasted text at the end of the textarea, instead of where my cursor is. Using the browser's context menu works fine. This has been a bug for over 6 months. Get your shit together Atlassian!\]


Answers:
author: Lara
body: Hi Derek,

Thanks for reaching out!

Hmm, that does sound strange. Can you please confirm if your Trello account is linked to the same email address as your Jira account?

If it's a different email address, it's expected that you would need to switch accounts or log out.

It may help to add your second account to the account switcher to easily switch between accounts. More on that in these articles:

* <https://support.atlassian.com/trello/docs/switching-between-trello-accounts/>
* <https://support.atlassian.com/atlassian-account/docs/switch-between-multiple-atlassian-accounts/>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Why we can add more members to our workspace if we only are 8 members?
Asked by Studio17:

When we are trying to add more member to our workspace with only 8 members it doesn't allow us saying that we are reaching the maximum of 10,


Answers:
author: Carolina Lopez
body: Hi, welcome to the Atlassian Community!  

If you have only 8 collaborators, you should be able to add more Workspace members or guests. Could you please confirm if the [Collaborators page](https://support.atlassian.com/trello/docs/workspace-user-limit/) shows 10/10 collaborators?  

Please note that if you're a guest on a Workspace, you can't see the Collaborators page. Sometimes, people see less than 10 members on a board they're members on but can't see the Workspace's total number of collaborators to confirm if the limit was reached. In this case, you can ask the admin to check this.   


Tags: cloud

trello-cloud
Upload file error to Trello
Asked by Claire Guan:

Unable to upload photos to Trello, error displayed while uploading file.![2024-07-10 21_40_59-.png](https://community.atlassian.com/t5/image/serverpage/image-id/334834iECF71D6E68D6431A/image-size/large?v=v2&px=999 "2024-07-10 21_40_59-.png")


Answers:
author: Alex Koxaras _Relational_
body: ?? [@Claire Guan](/t5/user/viewprofilepage/user-id/5541132) and welcome to the community,

Does this happen with every file you try to upload, or just with that one picture? If the latter, then the problem could be on the file it self.

comments: author: Claire Guan
body: Hi Alex, this problem just happened occasionally not every file. And I supposed that maybe it's the pictures I have dragged from the APP "Wechat" to be uploaded would failure. If I choose to save the picture from "Wechat" in the computer firstly, it can work.


Tags: cloud

jira-work-management

jira-work-management-cloud
Thumbnail images not showing
Asked by Rachel Gonzalez:

Good Day,

None of the attachment thumbnails in cards are showing as images. Is there a reason for this?

![Untitled 2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334824iF95BB4443D91ABD7/image-size/large?v=v2&px=999 "Untitled 2.jpg")

Regards,

Rachel


Answers:
author: Nicolas Grossi
body: [@Rachel Gonzalez](/t5/user/viewprofilepage/user-id/5541098) Welcome! You are not the only one reporting this behavior, I guess that atlassian is already aware of this and will take action soon.

Nicolas


Tags: cloud

trello-cloud
How to find the activity suggestions button on cards in trello
Asked by C?line Guiet:

I eliminated the "activity suggestion" option which was at the top right of the card in the Trello board, and I no longer know how to put it back. This saved me a lot of time because the card when moving from one column to another suggested different options and labels depending on the column. Do you know how I can solve this problem? THANKS.


Answers:
author: Alisson Sartor
body: Hello, Celine!  

Are you referring to the suggested actions? In case it is you can disable or reenable suggestions from your account settings at <https://trello.com/my/account>  

<https://support.atlassian.com/trello/docs/suggested-actions/>  

Kind regards,  
Alisson   
Trello Team

comments: author: C?line Guiet
body: THANKS! I just found out how to reactivate the suggestions button. In my settings account.


Tags: cloud

trello-cloud
Help create an automatic process to convert a checklist item to a card with a due date trigger
Asked by Miguel Sousa:

Hey everyone!

I am hoping to create a rule/ automatic process: I would love to see a checklist item be converted in a card automatically when its due is coming up soon (like 2 weeks before). Is that possible?

Thanks!


Answers:
author: milynnus
body: [@Miguel Sousa](/t5/user/viewprofilepage/user-id/5347637)

definite doable. I invite you to read this article on how I implement Sprint into my board design

<https://newblogdoc-1-l0174261.deta.app/posts/scrum-and-sprint/>

more importantly is also how the completion process helps in providing statuses to scrum team leader.

comments: author: milynnus
body: [@Miguel Sousa](/t5/user/viewprofilepage/user-id/5347637)

However, if you are trying to use the event that you added a due date to the item, then you will find that there is probably no trigger for that. It can still be done but it probably does involve coding just to create the trigger.


Tags: cloud

trello-cloud
Request to comment/reply to Insights
Asked by Seth Mason:

If I map an idea to multiple customers, and each customer's requirements are an insight, I would like to treat each insight as a threaded comment. If I'm the originator of the insight, other's can ask questions or provide additional content. If someone else is the originator of the Insight, then I can reply back to them (e.g., "Please add more info...").

I would like to use an idea as an aggregation point for multiple customers that are requesting the same idea but be able to separate their insight/requirements from each other.

Additionally, I'd like to be able to add a predetermined field ("Key Customers") to the insight. Using labels is free-form and requires me to manually sync "labels" with "Key Customers". Bonus if I can perform a query that "shows me all ideas that have insights from "Key Customer = X".


Answers:
author: Sarah Stenhouse
body: Hey [@Seth Mason](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4731463)

Thanks for sharing this use case with us. I have logged it as a feature request.

Thanks,

Sarah
Cannot create insights from JIRA ticket view
Asked by Seth Mason:

I've created a query and then built a dashboard from the query that contains only Product Discovery ideas using the two dimensional widget. If I then select one of the ideas from a dashboard widget, which will takes me to a list of ideas. When I select that idea, I cannot create an insight at this screen. I'm trying to make it easier for people to view a dashboard widget and then within 1-2clicks, add an insight.

The 2D widget is more efficient at displaying the information than a Product Discovery roadmap, list or columnar view.


Answers:
author: Sarah Stenhouse
body: Hey, [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) Thanks for getting back to me and sharing the gadget you are using. I can see how this would be frustrating. Please keep sharing these insights with us.

Thanks,

Sarah


author: Sarah Stenhouse
body: Hey [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463)

Thanks for getting in touch. Jira Product Discovery was built on top of Jira however not all functionality is shared between the two products i.e. insights. As you are opening the idea from outside of Jira Product Discovery it behaves like a Jira issue. We are aware that this is something that needs to be resolved as we grow. I was interested to hear about your 2d widget - would you mind sharing a screenshot of it?

Thanks,

Sarah

comments: author: Seth Mason
body: [@Sarah Stenhouse](/t5/user/viewprofilepage/user-id/4541892) We configure the standard Gadget "Two Dimensional Filter Statistics" with X-Axis being Priority and Y-Axis being KeyCustomers. This Gadget makes it easier for someone to see the ideas by customer and Priority. It was unexpected that building a dashboard would result in tickets that lost the Product Discovery features (e.g., adding Insights).
How do I collaborate on an insight?
Asked by Seth Mason:

How can I enable multiple people (say a teammate) to edit an Insight that I created? I'd like to map Insight -\> Customer and there's often multiple people associate with that customer that can provide content/updates to that insight. Currently, only the "Insight Creator" can edit/update the insight. I'd prefer to not have to create multiple insights for the same customer.


Answers:
author: Sarah Stenhouse
body: Hey [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463)

Unfortunately, we do not provide the option for team members to edit others' insights. I can see your use case and have logged it as a feature request.

Thanks,

Sarah
Blue highlights against some ideas
Asked by Charles Cardwell:

I'm sure I must be missing something obvious - but some of my ideas have blue highlights to the left of them. I can't find a field that is associated to this - does anyone know how this is set?

![Screenshot 2022-03-10 at 09.40.57.png](/t5/image/serverpage/image-id/187438i3EA61D5277050425/image-size/large?v=v2&px=999 "Screenshot 2022-03-10 at 09.40.57.png")


Answers:
author: Tanguy Crusson
body: Hi [@Charles Cardwell](/t5/user/viewprofilepage/user-id/145864) , [@Michael Buechele](/t5/user/viewprofilepage/user-id/961142) 's right, it's what we call "highlights" and something we're actually revisiting at the moment (because it's hard to find)

here's a video that should show you how to get to the bottom of this: <https://www.loom.com/share/5096399fb09c4183a4de9f3966dcd823>

comments: author: Charles Cardwell
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) - brill, knew I must be missing something! Thanks for confirming.


author: Michael Buechele
body: This can be enabled in the fields configuration:

![field.PNG](/t5/image/serverpage/image-id/187447i0321AE3F36CCDB61/image-dimensions/314x276?v=v2 "field.PNG")

comments: author: Charles Cardwell
body: Ahhh - thank you so much [@Michael Buechele](/t5/user/viewprofilepage/user-id/961142) !
How do I view the history of an idea?
Asked by Seth Mason:

I would like to be able to view the history of the idea so that I can see how it transitioned through the workflow, status, priority etc...


Answers:
author: quan
body: Go to filters -\> Advanced issue search

Search for your ticket ID

This brings up the "jira" view of the ticket which has the history tab

comments: author: Chris Hall
body: Thanks [@quan](/t5/user/viewprofilepage/user-id/4400644)! That's the right way to do it, [@seth](/t5/user/viewprofilepage/user-id/3048932).


author: Tanguy Crusson
body: Thanks all! [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) we do plan to add this to the idea view, just haven't got around to it yet. In the meantime, the workaround that Quan described is available today.
Browsing automation library results in error
Asked by Seth Mason:

Going into Project Settings -\> Automation, results in the following error:

"An unknown error occurred. Please reload and try again."


Answers:
author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) , yep we haven't done all the work yet to integrate Jira Product Discovery with Project Automation. However it's just the library that's not accessible. You can still configure automation rules and access the audit log using the other tabs - just not start from a template in the library.

We plan to add support for automation triggers and actions for insights and delivery tickets, etc. For now only the common Jira actions are available for JPD ideas.

comments: author: Seth Mason
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) If I have an Idea delivered by an Epic, can I create a rule (and what type of rule does it need to be) to send out a notification (or perform an action) if the epic changes state? Assume that the epic is in a Jira Software Project.


author: Tanguy Crusson
body: [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) that's part of what we want to add to Project Automation, a way to make that easily.

There may be a way to make that work but I haven't tried, knowing that the Epic and the Idea are linked using the issue link type "is idea for" vs "implements
Zendesk support
Asked by Seth Mason:

Often feature requests come in through our support channels. In our previous JIRA software development project, we could link the JIRA ticket to a zendesk ticket through app integration. Can I do the same with Product Discovery?


Answers:
author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) , here you go:  


author: Chris Aylott
body: Is there a feature request where I can add my interest to improve the integration with JPD and Zendesk so that it operates exactly the same way as Zendesk \<\> Jira? Allowing us to gause the number of support tickets raised vs a JPD object?


author: Jan-Hendrik Spieth
body: I haven't found a good way to get Jira and ZenDesk to play nice with a Discovery Project.

In our case, the integration would link ZenDesk tickets to the Jira ticket, and show an issue count. So at a glance I could see if a Jira ticket was linked to 100 ZenDesk tickets. Then I know in 2 seconds, wow, we have something going on here that I need to deal with.

![Screen Shot 2022-07-25 at 4.15.11 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/207754i11EF22705D40D8E7/image-size/large?v=v2&px=999 "Screen Shot 2022-07-25 at 4.15.11 PM.png")

It would also show each ticket and provide a link to get straight to it.

![Screen Shot 2022-07-25 at 4.15.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/207755i007260573072D4D5/image-size/large?v=v2&px=999 "Screen Shot 2022-07-25 at 4.15.27 PM.png")

Huge timesaver to be able to have CS-insights at my fingertips.

Now I have to manually copy and paste 100 ZenDesk URLs as 100 insights on the ticket (that was a great suggestion from the video, btw).

However, I don't control our ZenDesk account, so adding my own labels and views isn't an option like in the video.

comments: author: Jan-Hendrik Spieth
body: Indeed, Jira linking seems to work more effortless then Insights linking.

To add to this feedback: in the opposite direction (Zendesk -\> JPD), the Zendesk ticket sidebar shows linked Jira issues, but no associated JPD ideas.  
![Screenshot 2022-10-10 105032.png](https://community.atlassian.com/t5/image/serverpage/image-id/219814i34FF28E9642EB3E0/image-size/large?v=v2&px=999 "Screenshot 2022-10-10 105032.png")

Or is there a JPD "App" for Zendesk that I can tell the Zendesk admin to install/configure?


Tags: zendesk