youngmon/atlassian-qna huggingface dataset:
Create After Hours Ticket Creation Notification
Asked by Drew Nedderman:

I'm attempting to create an automation rule that notifies me when a new JSM ticket is created after our working hours.

Working hours are 8:00 AM - 5:00 PM Central time, Monday - Friday.

I have something partially working. Here are screenshots of the rule and the audit log:

![2024-07-11 08_14_39-Audit log - Automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/334967i5BB56965FEB3D8EB/image-size/large?v=v2&px=999 "2024-07-11 08_14_39-Audit log - Automation.png")

![2024-07-11 08_30_54-Audit log - Automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/334972i0AB5B248008F52B1/image-size/large?v=v2&px=999 "2024-07-11 08_30_54-Audit log - Automation.png")

It looks like the conditions for Saturday and Sunday are working. So far, the conditions for before 8:00 AM and after 5:00 PM are not working.

I need to understand what I'm doing incorrectly. As far as I can tell, the IF blocks are set up correctly. Thank you!


Answers:
author: Tessa Tuteleers
body: Hi [@Drew Nedderman](/t5/user/viewprofilepage/user-id/551273) ,

is it possible to provide a bigger screenshot (for the first image), it is not readable at this point in time, and would be good to debug ;)

Cheers,

- Tessa

comments: author: Drew Nedderman
body: Hi [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/24152), yes, here is the rule broken into two screenshots:

![2024-07-12 08_14_07-Rule builder - 1st and 2nd IF blocks.png](https://community.atlassian.com/t5/image/serverpage/image-id/335284i3229FADC5724512C/image-size/large?v=v2&px=999 "2024-07-12 08_14_07-Rule builder - 1st and 2nd IF blocks.png")

![2024-07-12 08_14_49- 3rd and 4th IF blocks.png](https://community.atlassian.com/t5/image/serverpage/image-id/335285iDF111E459F7DF428/image-size/large?v=v2&px=999 "2024-07-12 08_14_49- 3rd and 4th IF blocks.png")


author: Tessa Tuteleers
body: Hey [@Drew Nedderman](/t5/user/viewprofilepage/user-id/551273) ,

I looked into your rule and this might still work, however, you might be comparing 2 different types of data here (a time object, and normal text). This is never a good idea as comparing text with a "lesser than" can give very odd results.

I would advice comparing apples to apples, and reform your text input (5PM) to a time input as well.

I quickly tested the following and it seems to hold up:

![Screenshot 2024-07-15 103304.png](https://community.atlassian.com/t5/image/serverpage/image-id/335592i4C747BD8CC9387C7/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 103304.png")

```
{{created.convertToTimeZone("America/Chicago")}} 

{{created.convertToTimeZone("America/Chicago").withHour(17).withMinute(0)}}
```

Let me know if that works for you!

- Tessa


author: Drew Nedderman
body: Hi, [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/24152)

This is working great! Thank you for the help.


Tags: automation

cloud

jira-service-management

jira-service-management-cloud
What Transition steps are allowed for Epics?
Asked by Michael Leak:

I have added a On Hold step / status in my epic workflow and have added 3 transitions from different statuses to the On Hold step, but I cannot add a transition from the On Hold status back to any of the other statuses.


Answers:
author: Marc - Devoteam
body: Hi [@Michael Leak](/t5/user/viewprofilepage/user-id/1963623)

Can you provide a screenshot of you workflow?

And as [@John Funk](/t5/user/viewprofilepage/user-id/7148) mentioned, what prevents you to create these transitions?

comments: author: Michael Leak
body: ![epic.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/335197i17266ADBE274F380/image-size/large?v=v2&px=999 "epic.PNG")


author: Marc - Devoteam
body: Hi [@Michael Leak](/t5/user/viewprofilepage/user-id/1963623)

You should just be able to create transitions from the on hold status to others.

Is there any message you are getting, when creating such a transition?


author: Marc - Devoteam
body: Hi [@Michael Leak](/t5/user/viewprofilepage/user-id/1963623)

It's realted to this KB document.

[Cannot add transitions or delete steps in draft workflows](https://confluence.atlassian.com/jirakb/cannot-add-transitions-or-delete-steps-in-draft-workflows-203392961.html) also see related issue [JRASERVER-19813](https://jira.atlassian.com/browse/JRASERVER-19813)


author: John Funk
body: Hi Michael,

What is preventing you from doing that?

comments: author: John Funk
body: So, what happens when you try to add the transition back to the other statuses?


author: Michael Leak
body: Get the following error

![transitionerror.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/336255iDCFD69F9ADCF7CB2/image-size/large?v=v2&px=999 "transitionerror.PNG")


author: John Funk
body: Okay, you will need to copy the workflow. Then make the changes on the new workflow while it is still inactive. Then you can add the new workflow to the workflow scheme currently being used the by the project. Match it up with the same issue types the current workflow uses. You are in effect, switching out the workflows.

Or you can try to switch over to the new workflow editor when you got in to edit the workflow. Make the changes and publish.


author: Michael Leak
body: Why does the epic workflow behave differently to the others? On story, bug and task workflows I have edited them in exactly the same manner as I have tried here.


author: John Funk
body: They don't behave differently - it depends on what you are doing with the workflow.


Tags: cloud

jira-cloud
Logging time in issues
Asked by Selva Praveen Elango:

Is there a way to see the total amount of time logged in each issue, It would be helpful if this could be seen in the filters just like the original estimate and remaining estimate


Answers:
author: Jack Brickey
body: Hi [@Selva Praveen Elango](/t5/user/viewprofilepage/user-id/5352548) , have you tried including "Time spent" in your filter results?


Tags: cloud

jira-cloud
Issue with date field "start date" - I want to get an email notification when start date is reached
Asked by Pia Grubitz:

Hi,

I added the date field "start date" to my issues. I want to get a notification (alert or E-Mail), when the start date is reached. Is this possible somehow?

BR,

Pia


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Pia Grubitz](/t5/user/viewprofilepage/user-id/2400315) and welcome to the Community,

there are several options.

A) Use Filter Subscriptions

Assuming you want 1 Email per day: You need to create a filter that contains all issues that are due today. You then subscribe to that filter once a day and will get the Filter result emailed to you.

The JQL might look something like: project = ABC and "start date" \< now() and "start date" \>= -1d

This will give you any issue with a start date between now and the same time yesterday. For info on filters and subscriptions: [Manage filters \| Jira Cloud \| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/manage-filters/)

Option B) Automation

You'll need a scheduled job that basically checks for due Issues with the same JQL as stated in Option A. You then send out an Email for each issue listed by the search.

A will result in one Email regardless the number of issues. B will send one Email per issue.

comments: author: Pia Grubitz
body: Hi [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) ,

thanks for your quick answer!

Option B seems to be the one I need.

But Option A looks a bit easier, I'll try that first.


author: Rebekka Heilmann _viadee_
body: Both are fairly easy - let me know if you need further advice ;)


Tags: issue

jira-unknown-hosting-type

unknown-hosting-type
Automation Reule: Cloning an issues between the boards
Asked by Tibi Ionescu:

I have 1 project with 2 boards.

How can I create an automation rule to clone the issue from one boards to the other one?

Thanks!


Answers:
author: Clara Belin-Brosseau
body: Hello [@Tibi Ionescu](/t5/user/viewprofilepage/user-id/5541594)

If you're seeking for an easy way to **clone an issue between boards** , you can try our app [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2751840&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/copy-all-issues-from-one-project-to-another?&utm_source=community&utm_medium=answer&utm_campaign=question_2751840&utm_keyword=CS&utm_vendorID=4952).

![Elements Copy & Sync - Copy issue from one project to another.png](https://community.atlassian.com/t5/image/serverpage/image-id/343218i4F540FFEEF1E9E1B/image-dimensions/457x337?v=v2 "Elements Copy & Sync - Copy issue from one project to another.png")

The app is for **free during 30 days** (and it stays free under 10 users).


author: Bill Sheboy
body: Hi [@Tibi Ionescu](/t5/user/viewprofilepage/user-id/5541594) -- Welcome to the Atlassian Community!

*A Jira board is a view of issues in a project based on a saved filter.*

You describe having two boards, and so it is likely the saved filters are different for each board. For example:

project = myProject AND labels = **A-Label** ORDER BY Rank ASC

project = myProject AND labels = **B-Label** ORDER BY Rank ASC

When you want to clone an issue and have it appear on a specific board, the fields of that issue will need to match the saved filter needed.

Following my example above, if an issue on the "A board" was cloned and you wanted it to appear on the "B board" the label value would be changed *after it is cloned*.

Kind regards,  
Bill

comments: author: Tibi Ionescu
body: Thank you for the response, but it is still not totally clear for me.

I have 1 board where all the issues appear. I analyse them and if no changes are needed I want to set the "actions" button to clone the issue to the other board. In the 2 boards I have one identical column and after the cloning, the issue should appear in both boards.

Can you show me what automation rule should I create?

Thanks!


author: Bill Sheboy
body: What are the saved filters for the two different boards?


Tags: cloud

jira-work-management

jira-work-management-cloud
How to do this chart on status progress
Asked by M?lanie DANG:

Hello,

I want to create this chart and see for each EPIC the percentage off done, in progress and Todo.

Can you please help me ?

Thank you.

![JIRA Issue progress.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/334932iA9C3C811B50B2BE2/image-size/large?v=v2&px=999 "JIRA Issue progress.PNG")

<https://afklm.atlassian.net/jira/plans/1081/scenarios/1081/summary>


Answers:
author: Amay Purohit_RVS
body: HI [@M?lanie DANG](/t5/user/viewprofilepage/user-id/5541533)

<br />

Welcome to the community !!

If you would be interested in an app to view your Epics and their progress, you may want to try our plugin.

[Issue Hierarchy](https://marketplace.atlassian.com/apps/1228019/issue-hierarchy-structure?hosting=cloud&tab=overview)

Not exactly as per our requirement but the app shows your issue hierarchy in a tree view. The app can help you easily Sum up values (time tracking/story point/custom numeric fields) to see overall progress for your Issues at each parent level, in percentage terms.

It can be added as a dashboard gadget too.

Do give it a try.

(Disclaimer: I work on RVS, the vendor for this app)

![Epic Hierarchy - New.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/335048iE990C33F36E4BD28/image-size/large?v=v2&px=999 "Epic Hierarchy - New.PNG")

comments: author: M?lanie DANG
body: Thank you very much. for your answer. Will surely take a look.


author: YY Brother
body: Hi [@M?lanie DANG](/t5/user/viewprofilepage/user-id/5541533)

Welcome to our Community.

This diagram seems to be the Summary of Plan, which is the feature of Jira Software Premium Plan.

BTW, we cannot see the dashboard.

Hope it helps.

Thanks,

YY?

comments: author: M?lanie DANG
body: Thank you !

But can't we apply this cart to any query ? or dashboard ?

Or do you know any equivalent chart ?

Thank you so much.

Melanie

Thank


author: YY Brother
body: This diagram cannot be embedded in the dashboard or confluence page currently.


author: M?lanie DANG
body: oh :( thank you for your answer.


Tags: cloud

jira-cloud
Confluence Lizenz erweitern
Asked by Wiebke.Dickel:

Wie kann ich meine aktuellen Lizenzen erweitern?


Answers:
author: Dan Breyen
body: Hi [@Wiebke.Dickel](/t5/user/viewprofilepage/user-id/5541549) welcome to the community. As I understand it, in the cloud, if you need more users, , the licensing is dynamic. Add a user, and you next month's bill will reflect the added user.

Hope that helps.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
How to configure a JQL filter by tasks so that you could see all tasks in which the "time accounting
Asked by ???_? ???????:

Hello, I will be very grateful for your help  

![l;bhf.jpg](/t5/image/serverpage/image-id/334930iC8D2C45059269D81/image-size/large?v=v2&px=999 "l;bhf.jpg")

This option does not work


Answers:
author: John Funk
body: Hi [@???_? ???????](/t5/user/viewprofilepage/user-id/5202349)

@Try using the Time spent field.

comments: author: ???_? ???????
body: Thank you very much for your help. I didn't see this field because I have a gyra in Ukrainian


Tags: cloud

jira-cloud
Create new list item on a card in another board when item marked as complete
Asked by David Cramp:

Hi

Any help would be much appreciated.

I would like to create an automation such that when a card in one board is marked as complete, it creates a new checklist item (with the card name and board it was on as the item) on a designated card in another board. Is this possible ?

Many thanks in advance


Answers:
author: Dreamsuite Mike
body: You can do this, it would look something like this:

```
When the due date is marked complete on a card, find the card "Card B" on board "Board B" and add the checklist item "{triggercardname} {triggercardboardname}" to the checklist "Checklist B"
```

comments: author: David Cramp
body: Thanks Mike, much appreciated :-)
?????????????????
Asked by ????:

???????????????????????????????????????????


Answers:
author: Sal
body: Hi [@????](/t5/user/viewprofilepage/user-id/5365190)! Yes, you can see this information. Go to this link: <https://id.atlassian.com/manage-profile/security/recent-devices>, and you'll see all the devices you've authenticated your account to, including their IP addresses. I hope that helps!
Gmail add-on Something Went Wrong
Asked by Brad Eiben:

Trying to use Gmail add-on to send emails directly to Trello boards. I receive a "something went wrong when executing the add-on" error message. It worked until last week, then stopped. I tried restarting, uninstalling, etc. The same function still works for apps like Asana. It is a work computer and gmail account, so there may be a security mechanism in the way.

Any suggestions?


Answers:
author: Indhudharani Jothimani
body: Hi Brad,

I'm Indhu from the Trello Support Team, thanks for taking the time to reach out!

Unfortunately, you're running into a known issue affecting a subset of users on the Gmail add-in. We are currently working on a fix with the Gmail team, as this requires changes to be made on their end we can't provide any ETAs at this time. However once a fix is ready we'll be rolling it out straight away.

For now, if you're looking for ways to create cards directly from your inbox then you can try out our email-to-board feature: <https://support.atlassian.com/trello/docs/creating-cards-by-email/> - I understand it's not the same experience but hopefully, this can be a viable workaround for the time being.

Let me know if you have any follow-up questions, I'll be happy to help!

comments: author: Admin NCS
body: Is this the issue that involves the two factor authorization?


author: Indhudharani Jothimani
body: No this is a Gmail add on issue.   
For issues with Atlassian accounts, I will need to ask you to open a ticket here: <https://support.atlassian.com/>contact/#/


author: Admin NCS
body: Ok. I read on another thread that the Gmail add-on had issues with the two factor authorization was on. I thought this was related. Thanks!
As the owner and admin of a workspace, how can i view the members/guests emails?
Asked by Nour Hammoud:

I want to know the emails of the members and guests of my workspace because i want i want to know if they are using the emails they are supposed to or if they joined from another one


Answers:
author: Christl_Email for Trello
body: Hi [@Nour Hammoud](/t5/user/viewprofilepage/user-id/5365117) ?

Christl from SendBoard here, makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello).

I don't believe that it's possible to see the email addresses of your members/guests.

Check out this post on a similar topic: [How can I check the email that my members have in a workspace?](https://community.atlassian.com/t5/Trello-questions/How-can-I-check-the-email-that-my-members-have-in-a-workspace/qaq-p/2508295)
> "While you can invite someone using their email address, it is as designed that only the username appears (mainly for privacy reasons)

comments: author: Nour Hammoud
body: Thank you!  

I gave it a quick read but the reason I want the emails to be visible to me is a bit different. I want to check which emails did the members and guests join through


author: Sheila Ahler
body: Did you ever get an answer to this? I have collaborators who have multiple emails and I need to know which one to use


author: Nour Hammoud
body: [@Sheila Ahler](/t5/user/viewprofilepage/user-id/3824254) unfortunately no, everyone said not possible (not yet at least)
How can I restrict the option for guests to share the board they are in?
Asked by Nour Hammoud:

Hello, I have a workspace with several boards, each for a department, I have only 4 members of the workspace and 1 admin (me) on all the boards, and 3 admins on one board.

I want to know how can I make it so no one (except me and the admins) has the ability to invite an email or create a link and share it with anyone.

EDIT: All boards are private


Answers:
author: Dreamsuite Mike
body: You can set this in the board settings:

![Screenshot 2023-11-16 002354.png](https://community.atlassian.com/t5/image/serverpage/image-id/291865i9F8C1A2284DE5936/image-size/large?v=v2&px=999 "Screenshot 2023-11-16 002354.png")

comments: author: Nour Hammoud
body: Is that option also available for free the version of Trello?


author: ?i?dem B?y?ka?ik
body: I have the same option on my free workspace as well.


author: Nour Hammoud
body: Thanks to the both of you!
The app can?t find my account
Asked by dantist13091985:

The app can't find my account. There are a lot of important information there. I need to download it.

I live on Montenegro, my account is Russian. Please, reestablish my account to take out this information.


Answers:
author: Beverley
body: Hi dantist13091985,  

To best assist, I would recommend reaching out directly to Atlassian support here: [https://support.atlassian.com](https://support.atlassian.com/)
Card title changing to URL when using checklist convert car button
Asked by Debs Mackay:

I've set up the following card button automation on my Trello board:

'convert all the items in checklist "Q3: Key Results" into linked cards'

However, if I run the button automation more than once (when a new item is added to the checklist) it changes existing converted card titles to a URL. \[Screenshots attached\]

![Screenshot 2023-11-15 at 09.39.05.png](/t5/image/serverpage/image-id/291773i62B5A41E56DA8034/image-size/large?v=v2&px=999 "Screenshot 2023-11-15 at 09.39.05.png")

![Screenshot 2023-11-15 at 09.39.59.png](/t5/image/serverpage/image-id/291774i5753F8BA1D450365/image-size/large?v=v2&px=999 "Screenshot 2023-11-15 at 09.39.59.png")

I assume this is happening because I am running the card button automation more than once.

**Questions:**

1. is there a way to stop this from happening?

2. is there a way to revert the cards with URLs back to their card titles?

3. is there a way for new checklist items to automatically be converted into cards?

Thanks


Answers:
author: Dreamsuite Mike
body: I will jump to answering question 3 because it eliminates the need for the button...

You can use the automation:

```
when an item not starting with "https://trello.com/c" is added to a checklist, convert the item to a linked card in list "List 1"
```

*Substitute "List 1" with the list on your board*

*Note: The "not starting with "<https://trello.com/c>" protects against the very issue you were having where it turns it into a link with the URL as the checklist item name*

comments: author: Debs Mackay
body: Thank you. I'll give that a go.
How can I get Atlassian to stop billing on my closed account
Asked by Dan Sullivan:

Furios former user.

I had a personal and work account. Paid plans were cancelled, data deleted, accounts closed and I'm **still.getting.billed**.

Can't reach a human. Next stop is to report it to my credit card company as 'uncancellable'.

Advice?

Thanks.

Edit:

It says new user because I had to create an account again to post in the community.


Answers:
author: Brittany Joiner
body: [@Dan Sullivan](/t5/user/viewprofilepage/user-id/5364578) have you created a support ticket? <https://trello.com/contact> We can't help you here in the community as we don't have access to your account.
Create a linked card when a checklist item is assigned to someone
Asked by Jill Barton:

I'm looking for an automation route that would allow me to assign a checklist item to someone then create a linked card on that assignee's board - then ideally once the assignee completes the task the original checklist item would be marked complete.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Jill Barton](/t5/user/viewprofilepage/user-id/5199297) ! It looks like there isn't a trigger for "when a checklist item is assigned to a member". You can reach out to Trello directly [here](https://trello.com/contact#/) if you want to ask if it's planned for the near future.  

In the meantime, you could create separate checklists for each person - e.g. if an item is added to the "Jill" checklist, then convert the item to a linked card and move it to Jill's board. This might not be the best option if you have a lot of members that need to be involved in this automation, however. If you only have a few members on the board, this could be an ok method. I'd recommend having it so the checklists are added to the card automatically on card creation. E.g. a card is created with empty checklists "Hannah" and "Jill".  

An alternative option is to include that person's [@mention](https://community.atlassian.com/t5/user/viewprofilepage/user-id/732788) in the check item name - e.g. if an item starts with @Jill, then convert the item to a linked card and move to Jill's board. People might forget to add the person's [@mention](https://community.atlassian.com/t5/user/viewprofilepage/user-id/732788) in the name of the check item, so you could create another rule that notifies the person when the item doesn't start with "@".  

Not the best workarounds ? hopefully that helps, though!  

It is also possible to update the checklist item when the card is complete using a separate automation.   

If you think one of the workarounds could work for you, I'd be happy to help with setting it all up! There are a few steps involved in the workflow so we could look at sharing screens if you'd like ? [here's my calendar](https://calendly.com/simpla-worfklows-hannahm/intro?back=1&month=2023-11).