youngmon/atlassian-qna huggingface dataset:
I cannot see my Space Tools button (v5.9.6)
Asked by avi aharon:

*This question is in reference to Atlassian Documentation: [Configure the Sidebar](https://confluence.atlassian.com/pages/viewpage.action?pageId=792498664)*

I cannot see my Space Tools button at the bottom of the sidebar. I am a space admin and used to see this button on previous confluence releases.


Answers:
author: Steven F Behnke
body: I'll submit this as a different Answer -- You have the Documentation Theme applied. All of the menu options are under the **Browse** menu instead.

If you want the configurable sidebar and tools button, you'll need to apply the normal look and feel under **Theme.**

comments: author: avi aharon
body: I am not sure that the theme is the issue. Let me ask a little different question: how do I configure the list of wiki pages that are available from the sidebar?

image2016-12-8 11:52:41.png  
[](https://community.atlassian.com/t5/Confluence-questions/I-cannot-see-my-Space-Tools-button-v5-9-6/qaq-p/43570?attachment-id=12651){#link_118fc206e0bbb9}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/7417/1/image2016-12-8%2011%3A52%3A41.png){#display_118fc206e0bbb9_0}


author: Steven F Behnke
body: Something must be set to the Documentation Theme somewhere. Can you check the Global theme as well?

I really can't comment on configuring the Documentation Theme, I haven't used it in years.


author: Steve Behnke [DiscoverEquip.com]
body: Perhaps you are not a Space Admin in that space? Perhaps you have the old Documentation theme applied? We can't possibly help you if you don't include screenshots or information.

comments: author: avi aharon
body: To my understanding, I am an admin of this space. Please see the attached screenshot.

image2016-12-7 7:43:8.png  
[](https://community.atlassian.com/t5/Confluence-questions/I-cannot-see-my-Space-Tools-button-v5-9-6/qaq-p/43570?attachment-id=8439){#link_118fc21ddb203d}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/7415/1/image2016-12-7%207%3A43%3A8.png){#display_118fc21ddb203d_0}


Tags: documentation

side-bar
Here we learn what we can not do. But I would like to learn how to do import from another Wiki
Asked by Stefan Baader:

*This question is in reference to Atlassian Documentation: [Importing Content from Another Wiki](https://confluence.atlassian.com/pages/viewpage.action?pageId=690847783)*

Ask your question here...


Answers:
author: Nic Brough -Adaptavist-
body: The page you've linked to is the starting point. We can't really tell you a lot more, without information about what wiki you want to import from or where you are stuck in the process.


Tags: confluence-administration
Confluence cloud version
Asked by Steffen Schwarz:

How can I find out the current confluence cloud version?


Answers:
author: Martin Ottesen
body: To find out what version of Confluence your Confluence Cloud site is running, go to ![image2016-8-15+12%3A57%3A52](https://community.atlassian.com/t5/image/serverpage/image-id/225iF3E4E78678FB3168/image-size/large?v=v2&px=999 "image2016-8-15+12%3A57%3A52") \> **About Confluence** or head to the [What's New](https://confluence.atlassian.com/cloud/what-s-new-686863216.html) page.


author: Nic Brough -Adaptavist-
body: It's the latest version. I think Atlassian have removed the version information that used to appear in the footer, as it's not that important beyond "latest".

It's usually several point versions ahead of the server releases if that's what you were looking for.


Tags: cloud

confluence-cloud

moderators
Why confluence editor boot extremely slow?
Asked by Oleg Kirillov:

Why confluence editor boot extremely slow?


Answers:
author: Nic Brough -Adaptavist-
body: Duplicate of <https://answers.atlassian.com/questions/44799081>.

comments: author: Jen
body: it appears a lot of us are having this issue today.


author: Nic Brough -Adaptavist-
body: Yes, there are a lot of people posting the same question they asked half an hour ago at the moment.

And a number of reports of Confluence being slow on Cloud. I think the answer on the other question is right.


Tags: confluence-administration
reorganising blog posts
Asked by Michael Dahl:

I would like to load 6 months of blog posts that were published previously in a different system. I load them up and they all show as posts in the current month. I would like to reorganise them so that I can put them back into a chronological tree structure for easy of future navigation.

How do I reorganise blog posts as there doesn't seem to be any functionality similar to reorganising pages?


Answers:
author: Rob Woodgate
body: Hi Michael,

Blog posts can't be reorganised; they are chronological by design.

One option, which might be a lot of work depending on the number of blog posts you've got, is to copy each blog post into a new blog post in Confluence, and set the Posting Date value to the date the blog was originally created (the Posting Date field is at the bottom left of the New blog post page, on the same bar as the Save and Close buttons). This should work, but will potentially be very labour intensive.

A second option is to try installing the [Blog Tools plugin](https://marketplace.atlassian.com/plugins/net.kentcom.confluence-blog-tools/server/overview) and converting your posts to pages, then reordering them, then converting them back to posts. I'm not 100% confident this would work, so contacting the creator of the plugin first and asking them would be sensible, but it might be an alternative if you don't want to cut 'n' paste a lot of posts manually.
Hide sections of page on demand
Asked by Miroslav:

Hi,

i would like to be able to hide sections of page. Lets say i have template that i wanna use, but half of it is not being used now. So instead of deleting it, i'll just hide it. then when needed, i'll just display it. it can be done in form ow button on page or by adding css stuff into sections etc.

Confluence Server.

Thank you


Answers:
author: Rob Woodgate
body: Hi Miroslav,

If you want to hid something on a specific page, you can use the Expand macro to provide an area of the page that can be expanded and hidden by the user.

It's not possible to create a template with a section that sometimes users will see, and sometimes they won't.
Does Table filter macro comes by default in confluence?
Asked by Shivam Mundra:

Hi,

Wanted to know if the Table Filter macro comes by default. I didn't see the macro in the list of macros. I am using Confluence 5.10.8. Any information would be appreciated.


Answers:
author: Rob Woodgate
body: Hi Shivam,

No, the Table Filter macro doesn't come by default with Confluence. You can purchase it from [the Atlassian Marketplace](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) if you want to use it.
Is there a current reported issue with notifications continuously sending for the same item?
Asked by Natalie Savell:

We have a random issue where notifications are continuously being received, every 20mins for the same item....is anyone else experiencing this issue, is there a reported problem and/or fix


Answers:
author: Rob Woodgate
body: Hi Natalie,

It sounds like your instance is hitting the timeout before getting a "message received" report from the recipient's email server. This is apparently more common with Microsoft Exchange, but it can happen with any mail server. If your Exchange server is having other problems you may want to wait until that's fixed before doing anything, because fixing Exchange will almost certainly fix this problem.

However:

Instructions for fixing this are here: <https://confluence.atlassian.com/confkb/email-notifications-from-confluence-are-duplicated-using-microsoft-exchange-server-660966544.html>

For the sake of interest, here is a similar article for when it's happening in JIRA with a bit more information and links to some useful comments: <https://confluence.atlassian.com/jirakb/duplicated-issue-creation-comments-or-notifications-280068481.html>


Tags: confluence-administration
iframe
Asked by RK_Nair:

How come the IFrame doesn't work on Confluence page? I tried the following, but it doesn't show the page.

<br />

iframe src="<http://www.atlassian.com/>" noborder="0" width="830" height="800" scrolling="yes" seamless\>iframe

(Note: Removed the tag info)


Answers:
author: Rob Woodgate
body: Hi,

This question has been asked before, and you might find[the answers to this question](https://answers.atlassian.com/questions/219053/iframe-macro-not-able-to-display-any-web-page) useful.


author: Nic Brough -Adaptavist-
body: Because iframes are a bad design? Allowing for the injection of all sorts of attacks, and, on the most part, ugly for end users.
how to perform the content export(s) to HTML and XML and download on the PC the file
Asked by Itala Dall'O:

I was able to do an extraction in HTML but I do not know how I can download the file

When I click on **Export complete download** nothing happens

I do not know where the file is...


Answers:
author: Rob Woodgate
body: Hi,

If you're exporting a space then the content will be downloaded to your browser's download folder. On a Windows machine the default is C:\\Users\\\[username\]\\Downloads.

If you're performing a Confluence backup, then Confluence creates a zip file and provides you with a link to download it.


Tags: cloud

confluence-cloud
Space Home page not accessible
Asked by Mark Hodge:

We have multiple spaces that recently do not have the homepage accessible. When navigating to the homepage it shows "Page Not Found" error. The subpages are accessible but not the homepage. I have confirmed that the homepage is not shown in the restricted pages list. It does show up in the reorder pages option for the space. Is this a configuration option that is not allowing those pages to be accessed?


Answers:
author: Rob Woodgate
body: Hi Mark,

"Page not found" only occurs when a page has been deleted. It's possible that someone has deleted the home page, maybe in an attempt to change it to something else. In this scenario the home page would show up in the tree (because it's the root) but not be accessible.

Have you checked the Trash?


Tags: cloud

confluence-cloud
survey error - Error rendering macro 'survey' : com/atlassian/gzipfilter/org/apache/commons/lang/StringUtils
Asked by Michael Steiner:

hi we installed the Survey plugin in version 2.10.4 but it want work for us on conf v 6.0.2

Error rendering macro 'survey' :

com/atlassian/gzipfilter/org/apache/commons/lang/StringUtils

<br />

any ideas?


Answers:
author: David Puchosic
body: I noticed I have this on Conf v 6.0.4 as well. Also while testing Microsoft Teams for Confluence connector, on the set up of a WebHook. Did you ever sort this out? I haven't upgraded Survey to the latest release.


Tags: confluence-administration
Payment details - Billing address
Asked by Jonathan ?sterle:

Hello,

I have a question regarding the "Billing address" I have to add in the payment details section.

My company is not yet registered and therefore has no official "name" or "address".

What do I do?

Greets


Answers:
author: Rob Woodgate
body: Hi Jonathan,

As long as you're the owner of your instance (and as you're setting it up you will be), you can use your own name and address, and then change it later once you've got your company registered.


Tags: billing

cloud

confluence-cloud
Exporting Confluence Users
Asked by tom1443:

Hi,

I'm wondering what is the best way to export Confluence users?

Basically, I want to export all the Confluence users from the current instance of Confluence and import them into another Instance. I don't believe Confluence has functionality for exporting users though so not sure what the best way of doing this is?

Thanks


Answers:
author: Rob Woodgate
body: Hi Tom,

If you go to User Management there's an Export Users button on the top right hand side.

This opens up to another screen where you can choose some options about what information is exported. When you do the export, Confluence will produce a CSV file for you.

comments: author: tom1443
body: I don't have that option, it's probably because we're running version 5.7 or that we're using IPA LDAP system for logins.


author: tom1443
body: Yeah that's what I've had to do - cheers


author: Lasse Langhorn
body: Hi Tom,

You can use [Confluence User Export](https://marketplace.atlassian.com/apps/1221278/confluence-user-export) to do the export.

Regards

Lasse Langhorn


author: Rob Woodgate
body: Hi Tom,

Ah. Yes, I think the Export Users functionality came out in 5.10 or 6.

There are SQL commands to get the data out into CSV format, examples being [here](https://confluence.atlassian.com/confkb/how-to-export-user-data-to-csv-in-confluence-306350957.html) and [here](https://confluence.atlassian.com/jira062/how-to-export-users-to-csv-from-jira-588581404.html).

You can then use add-ons like [this](https://marketplace.atlassian.com/plugins/com.artemistech.confluence.plugins.bulkuserupload/server/overview) (free but unsupported) or [this](https://marketplace.atlassian.com/plugins/uk.co.commercecomputing.users/server/pricing) (priced, but supported) to upload the CSV into your new instance.


Tags: export

user-management
Confluence - The TOC is not visible on Chrome.
Asked by Vineetha Menon:

It shows up correctly in the Preview mode, but only the first line is displayed after saving. This issue has been observed with documents created/edited after Dec 1,2016. Reproducible only on Chrome. Default mode is being used in Confluence.


Answers:
author: Rob Woodgate
body: Hi Vineetha,

If this is only happening on Chrome then have you tried opening Chrome is safe mode with all plugins turned off? If that fixes it then it's a process of elimination to find out what plugin is causing the problem.

If that doesn't solve it, contact Atlassian Support because they need to investigate and provide a fix (or they need to ask Google to fix the problem in the next version of Chrome).


Tags: cloud

confluence-cloud
Confluence Images Missing / Not Displaying After Upgrade
Asked by Shell D:

We upgraded from Confluence v5.9.9 to v5.10.8 however now images are not displaying, eg:

* images in existing pages
* avatars / profile pictures

An image outline/box \& a small black box with a white cross in it displays in place of the images.

If I try to click on one of the images, the following displays:

* Ouch! We can't load the image.
* /download/attachments/52330596/date_01.jpg?version=1\&modificationDate=1457497652860\&api=v2


Answers:
author: Marcel Woschek
body: I'm just guessing but maybe the attachment storage configuration changed as a result of the update.

At least that would be reasonable if your attachments are still safed on the file system of your confluence server,

If that's the case, you can easily fix this problem by moving the attachments to the configured attachment location or change the attachment storage configurations. (see [here](https://confluence.atlassian.com/doc/attachment-storage-configuration-166876.html))


author: Rob Woodgate
body: Yup, Marcel is right. Your attachments have come disconnected from their pages because Confluence is looking for them in the wrong place. Use the instructions he's provided to fix the issue.


Tags: avatar

confluence-administration

image

upgrade
Loading the editor's taking longer than usual
Asked by Brendan Andrews:

We are getting this error instantly on our cloud service for Confluence for all accounts.

We cannot edit some pages.

There are no editing or viewing restrictions on these pages. the most complex element on the page is a simple two row table.

image2016-12-5 13:33:13.png  
[](https://community.atlassian.com/t5/Confluence-questions/Loading-the-editor-s-taking-longer-than-usual/qaq-p/221748?attachment-id=4581){#link_118607764c071c}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/37612/1/image2016-12-5%2013%3A33%3A13.png){#display_118607764c071c_0}


Answers:
author: Rob Woodgate
body: Hi Brendan,

This may have been a simple outage, or a network issue at your end. Has the problem solved itself now?

if not then this would be an urgent support ticket for Atlassian to fix.

(It's worth noting that Atlassian are currently in a maintenance window, so it might simply have been that. You can keep an eye on the cloud status [here](https://atlassian.statuspage.io/))


author: Brendan Andrews
body: in fact now working - it wasn't yesterday afternoon but it is now so whatever the issue it's no longer current.


Tags: cloud

confluence-cloud
about contents which owned by deleted user
Asked by ????:

*This question is in reference to Atlassian Documentation: [Add users and set permissions](https://confluence.atlassian.com/pages/viewpage.action?pageId=349635148)*

when we deleted user, what should we do the contents which owned by deleted user.

Is there nothing to do before delete user?


Answers:
author: Peter Geshev
body: Hi,

Confluence [doesn't allow](https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html) the removal of user who has created any content. You can only disable a user who has created content.

Regards,

Peter

comments: author: Jen
body: Perhaps this came with an update, I have deleted a users and now need to delete their content. Does anyone know how to do this?


Tags: documentation
we have cloned our sql server and now receive an error
Asked by Information_Technology:

Non Clustered Confluence: Database is being updated by another Confluence instance. Please see <http://confluence.atlassian.com/x/mwiyCg> for more details.  
Your server id is: **BZ02-2J0H-U47D-46IK**

How can we get a new ID or reset the server ID for the live environment which is now running on a cloned DB server (the original DB server failed).


Answers:
author: Nic Brough -Adaptavist-
body: A better option would be to stop the source server and get a clean backup of that while it is not running. You don't need a new server id, you want to work from a safe copy.

There is a flag in the database that you could flip, but doing that would not leave you with a clean, safe or even useful database.


Tags: confluence-administration
can't hook up my confluence instance with my stmp mail server
Asked by zhenxi yang:

My mail server is providing stmp service, which is our company's mail service provider. I am sure that the stmp service is up since I'm receiving and sending email from local client application via the stmp service and that worked fine.

I tried to configure my confluence instance to send mail via my stmp server.

However, the log reports that it didn't get response from my mail server which I don't know what to do about it.


Answers:
author: Pavel Potcheptsov
body: You have to whitelist IP of your confluence on Mail Server.


author: Timothy
body: Have you tried turning the email logging to DEBUG to get more information?

* <https://confluence.atlassian.com/confkb/mail-troubleshooting-180847235.html>


Tags: confluence-administration
How do I permanently remove Gliffy diagrams from Confluence including the menu items that appear in General Configuration menu?
Asked by david reilly:

[](https://community.atlassian.com/t5/Confluence-questions/How-do-I-permanently-remove-Gliffy-diagrams-from-Confluence/qaq-p/46439?attachment-id=5601){#link_1186087f1328f6}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/172290/1/image2016-12-2%2015%3A53%3A43.png){#display_1186087f1328f6_0}  
[](https://community.atlassian.com/t5/Confluence-questions/How-do-I-permanently-remove-Gliffy-diagrams-from-Confluence/qaq-p/46439?attachment-id=5602){#link_1186087f1328f6_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/172290/2/image2016-12-2%2015%3A53%3A5.png){#display_1186087f1328f6_2}  
[](https://community.atlassian.com/t5/Confluence-questions/How-do-I-permanently-remove-Gliffy-diagrams-from-Confluence/qaq-p/46439?attachment-id=5603){#link_1186087f1328f6_1}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/172290/3/image2016-12-2%2015%3A54%3A58.png){#display_1186087f1328f6_4}


Answers:
author: david reilly
body: The Gliffy plugin menu appears in the General Configuration page

image2016-12-2 15:53:43.png

I've uninstalled and removed all Gliffy diagram attachments; however, when I select "All Gliffy Diagrams," I can still see the originals.

image2016-12-2 15:54:58.png


author: Steven F Behnke
body: Could you share details or screenshots of the problem?


Tags: gliffy
Will this work on the Dashboard?
Asked by Vernon Villanueva:

I'm trying to get the "Poll for Confluence Cloud" macro to work on the Dashboard but it won't appear. Is it possible to get this to work on the right column of the dashboard or not?


Answers:
author: Tim
body: Hi Vernon,

Thanks for trying our Poll add-on. Unfortunately it doesn't seem to be possible currently -- we've done some testing and haven't been able to get any Cloud add-on macros to work on the right side of the dashboard either.

I'll reach out to the Confluence team and see if there's a solution or any further insights.


Tags: cloud

confluence-cloud
is change date of a Confuence Table cell available for display
Asked by lee cohn:

we use a Confluence 5.8.10 page Table to track product details, and have had a request to include/display date-stamp for some of these updates. While users could enter date manually in neighboring cell at change time, was wondering if that change-date could be displayed within its cell, or loaded by macro into adjacent cell?


Answers:
author: Andrey Khaneev _StiltSoft_
body: I think [Handy Macros](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.handy.macros/server/overview) add-on can help. There is a [Handy Timestamp](https://docs.stiltsoft.com/display/HMFC/How+to+use+Handy+Timestamp+macro) macro that displays time it was inserted. Also you can use [Handy Status](https://docs.stiltsoft.com/display/HMFC/How+to+use+Handy+Status+macro) macro that shows in [its history](https://docs.stiltsoft.com/display/HMFC/How+to+use+Handy+Status+macro#HowtouseHandyStatusmacro-Statushistory) time it was changed.

comments: author: Steven F Behnke
body: Nice! I didn't know of that macro pack! :smile:


author: Steven F Behnke
body: I do not believe this is avaliable out of box or via any macros. I'd implore you to redesign, use Pages, and a combination of Page Properties/Page Properties Report macros instead.
Delete all existing User-Profile-Pictures
Asked by Antonio D'Errico:

Hello everybody,

i need to delete all the Confluence-User-Profile-Picture. Has someone already done this before?

Best r?Regards

Toni


Answers:
author: Sam Hall
body: Hi Toni,

Did you see this question, which might be similar to what you want: [Is it possible to batch upload user profile images in Confluence?](http://https//answers.atlassian.com/questions/211787/is-it-possible-to-batch-upload-user-profile-images-in-confluence)

There are at least some suggestions in there which might be helpful.

Sam

comments: author: Antonio D'Errico
body: hello sam,

that is not what i am looking for.

I want to delete all user profile pictures and not update the pictures.

best regards

toni


Tags: confluence-administration
As there was bug in confluence version 5.10.5 for crowd SSO, so want to upgrade confluence. Can we update confluence 5.10.5 to 5.10.8 as our expiry date and 5.10.8 release date(19 oct 2016) are same??? Thanks in advance.....
Asked by Ratish Ratusaria:

As there was bug in confluence version 5.10.5 for crowd SSO, so want to upgrade confluence.  
Can we update confluence 5.10.5 to 5.10.8 as our expiry date and 5.10.8 release date(19 oct 2016) are same???  
Thanks in advance.....


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: It sounds like you're asking about your maintenance renewal date (on Confluence Server.) Assuming that is correct, you will not be able to change versions without renewing maintenance. The license is perpetual, but unlimited upgrades only come with active maintenance on the product.


Tags: confluence-administration