youngmon/atlassian-qna huggingface dataset:
Issues without parents included in plan
Asked by Alexandra Wayne Harper:

my tasks and sub-tasks don't have parents as they don't need to be tracked by the company I work for. Because of this, they are in a drop-down on my roadmap "issues without parents" - not being able to see the tasks embedded into the other issue types that have parents makes it hard to see the Gantt chart. I group by component. Is there anyway to get rid of the drop down menus to issues without parents and include them with the rest of the work?

![Screen Shot 2023-01-06 at 3.05.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/233402iA0F63A061BE9976C/image-size/large?v=v2&px=999 "Screen Shot 2023-01-06 at 3.05.43 PM.png")


Answers:
author: Ste Wright
body: Hi [@Alexandra Wayne Harper](/t5/user/viewprofilepage/user-id/4428978)

I assume the Tasks and "Issues with parents" are the same hierarchical level?

Do you need to see the parents in this plan? If no, you could try filtering the Plan to show just the Task / Sub-tasks levels.

To do this:

1. Select the *Filters*drop-down menu
2. Set The From / To hierarchical levels to just show the bottom two layers

Otherwise, as far as I know - they'll always be grouped in the parent / no parent model.

Let us know if this meets your need!

Ste

comments: author: Alexandra Wayne Harper
body: [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

our ux deliverable issuetype is much like the epic issue type. Tasks and sub-tasks fall under. I do need to see the parents and tasks in the plan and ideally don't want them split out. Is there any sort of work around? If I just look at the tasks, its not showing the bigger picture.


author: Ste Wright
body: Hi [@Alexandra Wayne Harper](/t5/user/viewprofilepage/user-id/4428978)

Just to clarify - are the UX Issue Type, and the Epic Issue Type set at the same level in the Issue Type Hierarchy?

If yes, and you're looking to show both Parents and Tasks/Sub-Tasks in the same plan, then they will be grouped as "with Parents", and "without Parents", as per your initial screenshot.

This is how Advanced Roadmaps works, it groups based on the hierarchy.

Ste


author: Alexandra Wayne Harper
body: okay thank you for this. Do you know if they plan to create a view to see issues with and without parents grouped together?


author: Ste Wright
body: Hi [@Alexandra Wayne Harper](/t5/user/viewprofilepage/user-id/4428978)

Not that I know of - there might be a feature request though you can vote for/watch. For example, this request - [JSWCLOUD-23394](https://jira.atlassian.com/browse/JSWCLOUD-23394) - sounds sort of similar to your need.

Or, if you can't find a relevant feature request which is the same as your need, you could create one via: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste


author: Tomasz Grochowski
body: I described the solution here: <https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Stories-which-have-epic-links-but-are-listed-under-issues/qaq-p/1912085#U2503292>


Tags: advanced-roadmaps

cloud

hierarchy

roadmap
Creating issues asks for required field when data is already provided
Asked by Eliseu Jos? do Nascimento Pedro:

I'm having a strange issue recently when creating issues with advanced roadmaps.

I just set up a example scenario, where all the required fields are provided, but never the less, Jira show a pop-up asking for them:

![Screenshot_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/232247i1108643ABED293D9/image-size/large?v=v2&px=999 "Screenshot_3.png")

In this case, the fields come already filled, but I have to click on "create" on every single one. Imagine with 10, 20 issues?

Anyone else with this problem?

Is there some configuration I'm missing?

Thanks


Answers:
author: Bill Sheboy
body: Hi [@Eliseu Jos? do Nascimento Pedro](/t5/user/viewprofilepage/user-id/4459347)

This appears to be a known issue, and I found both a suggestion and a defect about it:

* <https://jira.atlassian.com/browse/JSWCLOUD-23702>
* <https://jira.atlassian.com/browse/JSWCLOUD-22315>

Kind regards,  
Bill


Tags: advanced-roadmaps

cloud
Advanced Roadmap Plan is Empty
Asked by Matt Cechini:

I'm attempting to create a plan for the first time and it's not going well. I have the following:

* Project X
* Sprint Board Y (for tickets in Project X)
* Filter Z (which defines the contents of Sprint Board Y)
  * Note: There are epics _and_ other types of tickets in this filter
* Filter A (which _only_ has epics in it)

No matter what I choose as Issue Sources in the "Create Plan" widget (or post-create configuration), I see nothing in the plan and no items in step 5 of the creation widget.

We're running v8.17 of JIRA Data Center.


Answers:
author: Matt Cechini
body: [@Sara Hekmat](/t5/user/viewprofilepage/user-id/4080863) I looked through that document and only some of the items apply as I'm not even seeing the items in the configuration wizard. Below is what I see... nothing. I'm using my project as the source, so I assume _something_ would be visible.

I did have to turn on visibility of the "Fix Version" field, but that seems to have not done anything. Note that I did not perform the full re-index as it suggested.

Note also that we have no releases in use here.

![Screen Shot 2022-12-30 at 8.51.17 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/232538i6FFC472E1EA8BBED/image-size/large?v=v2&px=999 "Screen Shot 2022-12-30 at 8.51.17 AM.png")

comments: author: Matt Cechini
body: well the answer seems to have been that I needed to run a re-index after changing the visibility of the "Fix Version" field. I can now add items to the plan.

Still tracking down an issue with _extra_ items being included in the plan, but that's in a separate support ticket.


author: Sara Hekmat
body: Hi [@Matt Cechini](/t5/user/viewprofilepage/user-id/5110358) ,

I would suggest starting with [this document](https://confluence.atlassian.com/jirasoftwareserver/troubleshoot-missing-issues-in-advanced-roadmaps-1044784180.html#:~:text=to%20your%20plan%3A-,From%20the%20Roadmap%20tab%20of%20your%20plan%2C%20go%20to%20%3E%20Configure,issue's%20release%2C%20then%20select%20Next.), it explains a few reasons why issues are not shown in a plan.

If it doesn't help, look at your View settings filters and verify that no filter is enabled.

![Screen Shot 2022-12-30 at 12.05.29 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/232470i38DBA939EF1676B1/image-size/large?v=v2&px=999 "Screen Shot 2022-12-30 at 12.05.29 pm.png")


Tags: advanced-roadmaps
Why can't I see the closed sub-tasks on my advanced roadmaps?
Asked by Joao Freitas:

I am using the advanced roadmaps, with my view setting, "Group by", set to "Sprint"

Everything seems to be working fine, however I can't see listed the sub-tasks that were closed in the current sprint. I can only see listed the sub-tasks that are not closed yet.

This only happens for sub-tasks. All other ticket type set to close are visible.

Can you help me understand what is the issue? Or is this expected?

Thank you!


Answers:
author: Trudy Claspill
body: Hello [@Joao Freitas](/t5/user/viewprofilepage/user-id/5107043)

Welcome to the Atlassian community!

What version of the product are you using?

Have you worked through these troubleshooting steps?

<https://confluence.atlassian.com/jirasoftwareserver/troubleshoot-missing-issues-in-advanced-roadmaps-1044784180.html>


Tags: advanced-roadmaps

server
Auto-schedule successive tasks in Plan View
Asked by Mike Vitale:

We are utilizing Advanced Roadmaps to visualize a project structure where the following issues are in place:

* Initiative (the project itself)
  * Epics (stages or phases of the project)
    * **Tasks (tasks within each stage or phase)**
      * Sub-tasks (sub-tasks within each task)
  * Epics (stages or phases of the project)
    * Tasks (tasks within each stage or phase)
      * Sub-tasks (sub-tasks within each task)
  * Epics (stages or phases of the project)
    * Tasks (tasks within each stage or phase)
      * Sub-tasks (sub-tasks within each task)

We are running into an issue and experiencing a lot of manual work when a **task in a phase is delayed**. When this happens, the dates are pushed out on the task (start date / due date where applicable), but then our PMs have to do the same for each successive task / sub-task, phase, and so on, due to the one delayed task...

Is there a way to automatically move all successive tasks out based on a move of one of the prior tasks?

Any guidance or suggestions on how this has been accomplished are greatly appreciated!


Answers:
author: Trudy Claspill
body: Hello [@Mike Vitale](/t5/user/viewprofilepage/user-id/4790439)

I don't work with Advanced Roadmaps, but based on the documentation it seems like you could use the Autoschedule feature for this, if you have set subsequent phase Tasks to be dependent on predecessor phase tasks, and you have estimated the effort on all Tasks.

<https://support.atlassian.com/jira-software-cloud/docs/auto-schedule-issues-on-your-advanced-roadmaps-timeline/>

I see in [this post](https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Automatic-re-scheduling-of-tasks-with-delayed-dependencies/qaq-p/1405856) that users noted there were problems with this feature if Tasks without estimation values were included.

comments: author: Mike Vitale
body: Thanks, [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)I'll dig into the resources provided. Ultimately we're looking for auto-scheduling of waterfall projects, so perhaps estimates are the missing link.


Tags: advanced-roadmaps

cloud
Issue limit exceeded
Asked by Chaitanya CJ Patel:

I got message pop up saying that issue limit exceeded. what i need to do?


Answers:
author: Mikael Sandberg
body: Hi [@Chaitanya CJ Patel](/t5/user/viewprofilepage/user-id/5104882),

Welcome to Atlassian Community!

Advanced Roadmaps has a limit of 5000 issues in a single plan, so if you exceed that it is recommended to spread the work across multiple plans. Please have a look at this [KB](https://support.atlassian.com/jira-software-cloud/docs/limits-on-plan-size-in-advanced-roadmaps/) for more information.


Tags: advanced-roadmaps
How to control the types of tasks that can be created through permissions?
Asked by Jerry Feng:

I want to check whether certain types of tasks can be created by user group  
E.g  
Project members can only create their own subtasks  
Project leaders can only create subtasks or tasks  
Only project managers can create epics

Do not know how to configure such a control?


Answers:
author: Ollie Guan
body: Hi [@Jerry Feng](/t5/user/viewprofilepage/user-id/5097883) ,

How do you limit the IssueTypes that users can create?

Plugins, workflow settings, other, etc.

comments: author: Jerry Feng
body: [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638)

I don't have a solution right now  
Can you give some recommended ways?


author: Ollie Guan
body: Vote for this issue

<https://jira.atlassian.com/browse/JRACLOUD-44557>

Script Runner

<https://community.atlassian.com/t5/Jira-questions/Script-Runner-Restrict-creation-of-specific-issue-type-for/qaq-p/344865>


Tags: advanced-roadmaps

jira-software
Unable to drag and drop tasks from one Epic to another
Asked by Jerry Feng:

![Cant operate.png](/t5/image/serverpage/image-id/230359i0326C1E69545F380/image-size/large?v=v2&px=999 "Cant operate.png")  
Unable to drag and drop tasks from one Epic to another in the Advanced RoadMaps plugin.  
Can you tell me how to configure permissions so that I can operate normally?


Answers:
author: Joseph Chung Yin
body: [@Jerry Feng](/t5/user/viewprofilepage/user-id/5097883) -

Welcome to the community. In your plan, you need to ensure that the "View settings" for SORT BY option is set to "Rank (default)". To drag and drop for reordering issues in your plan, the sort by order have to be set to "Rank (default)".

![2022-12-13_18-06-29.png](https://community.atlassian.com/t5/image/serverpage/image-id/230360i77FBB2FF6EE97D6B/image-size/large?v=v2&px=999 "2022-12-13_18-06-29.png")

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

comments: author: Jerry Feng
body: Thanks


author: Ollie Guan
body: Hi [@Jerry Feng](/t5/user/viewprofilepage/user-id/5097883) ,

In your "View Settings" change the "Sort By" to "Rank".


Tags: advanced-roadmaps

jira-software

jira-software-cloud

jira-software-server
Share plan: no Confluence option
Asked by Ivan D:

Hello,

For sharing a plan with Confluence via Advanced Roadmaps for Jira in Confluence macro, the plan's link has to be obtained from [Share a plan -\> Confluence](https://confluence.atlassian.com/jiraportfolioserver/sharing-roadmaps-960719459.html)

However this option is not available in Share as. App link Jira - Confluence exists.

Any help is appreciated.

BR

![Options.png](https://community.atlassian.com/t5/image/serverpage/image-id/230112i971739F3FDD78A1B/image-dimensions/108x177?v=v2 "Options.png")


Answers:
author: Eddie Meardon
body: Hi [@Ivan D](/t5/user/viewprofilepage/user-id/3984585)

You indicated you're using a server instance of the plugin. Which version of Advanced Roadmaps are you using? If it's an older version, it might not include the option to export to Confluence.

Cheers

Eddie

comments: author: Ivan D
body: Hi Eddie,

Yes, it's rather old version Portfolio for Jira 3.9.0 but the last version for the Jira v7.5.0.

So do you believe it's not the issue but the version limitation?

BR


author: Eddie Meardon
body: Hey Ivan,

I can't confirm when Confluence support was added to Advanced Roadmaps, but if I had to guess, that's the issue. There were heaps of improvements between 3.14 and 3.29 (the final version), and I'm guessing it was added somewhere in there.

Unfortunately, we've also EOL'd the standalone plugin. To update, it's now part of the newer Jira Server and DC bundles starting with version 8.15.

Cheers

Eddie


author: Ivan D
body: Hi Eddie,

Thank you a lot for giving the direction to resolve the issue.

BR


Tags: advanced-roadmaps

server
advanced roadmap fields translation
Asked by Philippe LAPLANCHE:

Hello

In an Issue Edit display, I show the fields used by Advanced Roadmap for storing the"parent" issue of an Epic

I'm surprised that the field name is rm.jpo.plugin.customfield.parent.title - it looks like some translation dictionnary was not loaded. Am I missing something ?

![Capture d??cran 2022-12-07 172215.png](https://community.atlassian.com/t5/image/serverpage/image-id/229407i20C7EB0315A8A820/image-size/large?v=v2&px=999 "Capture d??cran 2022-12-07 172215.png")


Answers:
author: Daniel Ebers
body: Hi [@Philippe LAPLANCHE](/t5/user/viewprofilepage/user-id/5096385)

that looks not so cool - have you resolved this effect meanwhile?  
One idea I would have is to see if a restart of Jira would help, other than that (I was not able to find other occurrences of that in Community) would be to ask Atlassian via formal support request if this can be fixed.

What do you think?

Cheers,  
Daniel


Tags: advanced-roadmaps

server
Cannot see Epics on Advanced Roadmap when Epic status is "prioritized"
Asked by Phlip Borgnes:

I have an Advanced Roadmap Plan that shows Initiative Parent and Epic Child issues. Data sources are configured using Filters. When I look at the Roadmap, all issues show the Parent/Child relationships (various Status's) except any Epic Child issue that is in the Prioritized Status. Outside of Advanced Roadmaps I have checked the filters separately and they do show the Epics with all Status's. I can create a new child epic (Status = Backlog) it will show correctly. However, when I change its' Status to "Prioritized" I can no longer see that child issue on Advanced Roadmaps even though it still shows the correct Child / Parent relationships. Any ideas why?

I have tried getting just the Epics from one Jira Project using a filter. The filter shows all epics, but any epic that is "Prioritized" does not show on the Advanced Roadmap. I haven't checked to see if any other status's are missing yet.

I do not have any exclusion rules.


Answers:
author: Phlip Borgnes
body: We have resolved the issue:  
Had one of our Jira admins look at it and he "changed the sub-category of Prioritized to Done to Backlog. I'm not sure the logic behind Prioritized not showing though."

So, not sure WHY it didn't show, but at least it is working now. Appreciate your suggestion Joseph!


author: Joseph Chung Yin
body: [@Phlip Borgnes](/t5/user/viewprofilepage/user-id/1103260) -

Hi Phlip:

A few things for you to check -

1) When Epic is in the "Prioritized" status in your WF, does this status treated/associated as "DONE" status category (i.e. the color is Green) + does the Epic's resolution field get populated? If so, the status cannot be associated with the status category of "Done".

2) In your plan's issue source configuration, are those Epics showing up in the "Removed Issues" UI option?

Let me know of your findings.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps

server
It is possible to display Reporter in AR?
Asked by Darrel Jackson:

It is possible to display Reporter in AR? If not, is there a product enhancement logged already?


Answers:
author: Daniel Capizzi
body: Hi [@Darrel Jackson](/t5/user/viewprofilepage/user-id/205638)

Unfortunately the Reporter field isn't available in Advanced Roadmaps at the moment. There are feature request open though which you can vote on and track the status of the request! I'm not sure whether you're on cloud or server so I've included both below.

Cloud: <https://jira.atlassian.com/browse/JSWCLOUD-21133>

Server: <https://jira.atlassian.com/browse/JPOSERVER-2887>

Cheers,

Daniel

comments: author: Darrel Jackson
body: Many thanks


Tags: advanced-roadmaps
Cards disappearing when using mobile widget sometimes
Asked by Isak Gunnarsson:

Hi!

I use trello as my memory would not end up in Guinness worlds of records anytime soon. I use the widget on my android phone to put in ideas before they drift off in the void and for a long time I have had a feeling that stuff sometimes aint there when I open trello.  

So sometimes cards i write don't end up in the list but that just happens sporadically. Free to give any possible info that could me understand what is going on. My system doesn't really work if I can't trust that stuff ends up where I send it hehe.  

rock n roll

Isak


Answers:
author: Gaurav Kataria
body: The Trello Android widget has a refresh schedule that is dictated by the phone operating system, so cards don't refresh immediately but take some time.


Tags: cloud

trello-cloud
n?o consigo acessar pois da a mensagem de conta desativada o que fazer?
Asked by Kajila Sabrina De oliveira:

tento entrar no quadro criado no Trello e da conta desativada, mas ate segunda eu conseguia entrar normalmente.


Answers:
author: Sal
body: Oi [@Kajila Sabrina De oliveira](/t5/user/viewprofilepage/user-id/5578685)! Eu dei uma olhada na sua conta, e ela est? ativada normalmente. Ent?o, tecnicamente falando, voc? conseguiria acessar o seu quadro normalmente. Voc? ainda est? tendo problemas em acessar o quadro? Ou o seu problema j? foi resolvido? Qualquer coisa, ? s? avisar.
How do I delete a card on a board ?
Asked by Alex Pare:

I added a card by mistake and I'm trying to remove it but there is no "Delete" option


Answers:
author: Nikola Perisic
body: Welcome to the community [@Alex Pare](/t5/user/viewprofilepage/user-id/5578679)

To delete a card, you must first archive it. Click the card to open it, then choose "Archive" from the bottom right. After archiving, a new "Delete" option will be available. Because deleting a card is unrecoverable and permanent, this requires a confirmation click.


Tags: cloud

trello-cloud
REPEAT ITEMS NO LONGER WORK
Asked by Brent Ackors:

I submitted a ticket because I could not access the repeat items in my Card Repeater power up.

Support had me uninstall the power up and reinstall it. They assured me that I would not lose the existing data.

A week later, I still can not access my list (to edit, add or delete items).

Now...NONE OF MY PREVIOUS REPEAT ITEMS ARE SHOWING UP IN MY DAILY LISTS.

This is a critical part of the way we use Trello.

This problem has been ongoing for a couple of years...but today is the worst. Why can't this problem be solved.?


Answers:
author: Theodoro Reato
body: Hi Brent,

This is a common problem, usually a conflict between your browser's cookie with the Power-Up. Could you clear your cache and cookies? This should solve the problem. Which is why the problem keeps coming.

If that doesn't work, you'd need to remove the Power-Up from your board and re-add it once more. I know you have done this procedure in the past and it can be frustrating to re-do it. I'd suggest our workaround.

The workaround would be to use Automation to create cards using a Scheduled rule. We have more information about this new functionality below:  
\* [More Power for your scheduled Trello Card Automations!](https://community.atlassian.com/t5/Trello-articles/More-Power-for-your-scheduled-Trello-Card-Automations/ba-p/2331465#M2222)  
\*[Scheduled repeating cards](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Scheduled-repeating-cards)

An example of a scheduled automation could be:  
++Every 2 weeks on Monday, find card \[card title\] and copy it in list \[list name\]++

I hope that helps! Have a good day.


Tags: cloud

trello-cloud
Does Timecamp work with free Trello account?
Asked by Becky Hall:

My Timecamp option asks me to log in on the Trello card, but won't allow me to (this is the same with my team members). Is this a glitch or is this no longer an add on when using the free Trello account?


Answers:
author: jolszak
body: Hi Becky,

please try to re-enable the integration on TimeCamp's side (unlink and link it again), as described in this article: <https://help.timecamp.com/help/trello#enable-integration>

If the issue persists afterward, please contact us at help@timecamp.com so that we can check the logs of your integration.


Tags: cloud

trello-cloud
Sharing externally (with 3rd parties and suppliers)
Asked by Craig Saunders:

Hi All. I am looking to share boards and cards externally (with 3rd parties and suppliers). Is this even possible? It seems to be asking people to sign up for an account...but am not sure if there is a way around this?

Many thanks in advance!


Answers:
author: Gaurav Kataria
body: If you want people without a Trello account to be able to see the board then you can make it public (i.e. visible to everyone with a link) <https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/>


Tags: cloud

trello-cloud