youngmon/atlassian-qna huggingface dataset:
Jira automation based on latest mail recipient
Asked by Nedda Caldas:

Hi I use the Jira Service desk, I would like know if it there a way to do an automation based on latest mail recipient. I mean, when a ticket is created and there is a response, there is a chance that the last recipient will be updated.

Thank you.


Answers:
author: Mark Segall
body: Hi [@Nedda Caldas](/t5/user/viewprofilepage/user-id/5142964) and welcome to the community!

I'm not sure what you mean by "last recipient". Requests that are generated by email use the message sender as the recipient. Depending upon notification settings, subsequent comments are sent to the reporter, assignee and any request participants/watchers.

So, "last recipient" isn't really as relevant as the reporter, assignee, request participants, and watchers. Perhaps you can provide a little more context into what your goals are for this automation?

comments: author: Nedda Caldas
body: Hi Mark,   

Thanks for your response!  

Basically I want to update the ticket status (state) in Service desk based on latest mail recipient, i.e. I have two status possible: "pending internal review" or "pending external review", and according to whom the last mail is sent (recipient from my company or not), I want to automate this status.  

Do you know if this is possible ?


author: Mark Segall
body: So you're trying to establish whether the last comment author was an agent or someone external?

If that's the case, you could do something like this:

* TRIGGER: Issue commented
* IF CONDITION:
  * Advanced  
    This will check if the comment came from inside your email domain  
    * {{comment.author.emailAddress}}  
      Contains  
      YOURDOMAIN (e.g. example.com)
  * Advanced  
    This will check if the comment is a public comment  
    * {{comment.internal}}  
      Equals  
      FALSE
  * Status Not Equal Pending Enternal Review  
    This prevents an error when the status is already in Pending External Review
  * ACTION: Transition Issue (to Pending Enternal Review)
* ELSE  
  This will be the inverse of above:  
  * Advanced  
    * {{comment.author.emailAddress}}  
      does not contain  
      YOURDOMAIN (e.g. example.com
  * Status Not Equal Pending Internal Review
  * ACTION: Transition Issue (to Pending Internal Review)


Tags: jira-service-desk

jira-service-desk-server
smart value "last Friday of the current month"
Asked by Antje Steinborn:

Hello!

I want to set a due date to the "last Friday of the current month".

How do I do that as smart value, please?

Thank you for your help!

Antje


Answers:
author: Hana Ku?erov?
body: Hi [@Antje Steinborn](/t5/user/viewprofilepage/user-id/5142793) ,

welcome to the Atlassian Community!

Please look at this article: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>

There is a function documented, which should help you:

```
{{[date].lastOfTheMonth(input)}}
```

So, probably something like:

```
{{now.lastOfTheMonth(5)}}?
```


author: Antje Steinborn
body: Hi [@Hana Ku?erov?](/t5/user/viewprofilepage/user-id/1226304)

that works perfectly.

Thank you and Mahalo!

Antje


Tags: cloud

jira-work-management-cloud
How to import the Bulk issues with the Team attribute
Asked by Sunilkumar k:

Hi,

I have Exported the Bulk issues from server and tried importing the issues in cloud , Data in all the attributes of particular issue is imported, but There is no Team , How can i export and import the bulk issues with Team. anyone please suggest me on This ...!

Thanks.

Sunil


Answers:
author: Valerie Knapp
body: Hi [@Sunilkumar k](/t5/user/viewprofilepage/user-id/4775218) , thanks for your question.

It sounds like Team is a custom field from your server instance so you would need to create and configure the same custom field in cloud. Then, you would just need to map it in this screen -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/239189i9E8C4E49B08DE74F/image-size/large?v=v2&px=999 "image.png")

I hope this helps you, but if not, please give your feedback and either I, or someone else, will try to help.


Tags: cloud

jira-work-management-cloud
How we utilize Jira confluence
Asked by Riya.Rastogi:

in my organization project cycle is usually 1.5 months and we have 50 projects a year(all internal) We have to maintain a repository for each project. How we can utilize Jira confluence in such situation ?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

That's a very vague question, it depend more on how you want to be working than how any of us are working.

My initial thought would be a simple 1:1 mapping - create a Jira project and a Confluence space for each project, mapped together.


author: Mohamed Benziane
body: Hi,

Welcome to the community

You could create one Confluence space for each project. If several projects use same team, documentation, tools, you can put them in the same space.


Tags: confluence

jira
Jira project not showing up in Jira extension
Asked by Charles Cochener:

Hello,

I installed Jira browser extension and logged in but the exact project I want to create task in doesn't show up. In my company, we have a lot of projects and yet only 7 of them can be selected from the Jira extension. Can someone please explain to me the reason of this please ?


Answers:
author: Trudy Claspill
body: Hello [@Charles Cochener](/t5/user/viewprofilepage/user-id/5126319)

Which browser extension for which browser specifically did you install?

Is there a correlation between the types of the projects (Service, Software, Work Management) and what does or does not display in the extension?

Or a difference in the project architecture; i.e. Team Managed vs. Company Managed?

comments: author: Charles Cochener
body: Hello, thank you for getting back to me. The extension is called Jira Work Management and it opens a small pop-up that allows me to create tickets at any time.

After checking with your last recommandation, it seems indeed that only Team Managed projects are showing up in this extension. The project I am looking to add tasks in is a Company Managed project. Is it possible to access Company Managed project from this extension or do I need to request to change the type of this project ?


author: Trudy Claspill
body: I've not yet installed the extension myself to test. As I work on that, can you confirm that the Company Managed projects that you want to work with a Business/Work Management projects?

Business/Work Management projects show navigation across the top of the screen.

![Screen Shot 2023-02-09 at 9.18.18 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/239329i7226987EF538515C/image-size/large?v=v2&px=999 "Screen Shot 2023-02-09 at 9.18.18 AM.png")

Software and Service projects show navigation on the left side, and say "Software" or "Service" at the top below the project name.

![Screen Shot 2023-02-09 at 9.18.32 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/239328iFC1A6CD76BFC8DFE/image-size/large?v=v2&px=999 "Screen Shot 2023-02-09 at 9.18.32 AM.png")

The extension currently applies only to Business/Work Management projects, not to Software or Service projects.


author: Charles Cochener
body: Hello, thank you for your answer. Yes the project I am looking for is currently a software project. I am going to see with my team if it is possible to make it a work project. Thank you.


author: Muriel S_ Thiago Ledoux Rupp
body: OK I will uninstall the extension since I work in a Software project.

Hope you reach me out when it is availble.
Manually clearing the done column?
Asked by Matt_scarth:

We have team and company managed projects and in settings for both you can dictate when the done column is cleared (1,2,4 weeks etc...) but In teams managed you can manually clear down this column via the three dots next to the column header. This isn't present on company managed board. Is there a way to manually clear down?


Answers:
author: Dave Mathijs
body: Hi [@Matt_scarth](/t5/user/viewprofilepage/user-id/5141768) welcome to the Atlassian Community!

That's one of the differences between team-managed and company-managed projects.

So no, it isn't possible manually.

You do however have the option to automatically 'hide completed issues older than' 1 week, 2 weeks or 4 weeks in the Board Settings \> General.

comments: author: Matt_scarth
body: Thanks!


author: Dave Mathijs
body: If this answered your question, thanks to click the **Accept answer** button. Have a nice day!


author: Nour Durra
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) , I cannot find (Board Settings \> General) in a Company-managed Jira Work Management project and I am a project admin.


author: Dave Mathijs
body: Ah, you are in Jira Work Management. This group is for Jira Software. Let me first move your post to the correct group.


author: Dave Mathijs
body: Please read [Monitor your work with the board](https://support.atlassian.com/jira-work-management/docs/monitor-your-work-with-the-board/)

In JWM, you can only filter out statuses. The option you have in JSW to clear done items from the board after a specified period isn't available in JWM.


Tags: cloud

jira-software

jira-software-cloud
TestRail section is not available in some project
Asked by Y Huynh:

The TestRail addon in the Jira Details does not populate for one of my projects. Even I can navigate to Jira ticket when clicking the Jira Id from TestRail.

**Expected result** : This is how it works in some projects![works.png](https://community.atlassian.com/t5/image/serverpage/image-id/238900i54D2AB000FA6C29D/image-size/large?v=v2&px=999 "works.png")

**Actual result**: It does not display for one project

![issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/238901iA48A9FDDC7D1FDBC/image-size/large?v=v2&px=999 "issue.png")


Answers:
author: Trudy Claspill
body: Hello [@Y Huynh](/t5/user/viewprofilepage/user-id/4280323)

Is there a difference in the type of the project (i.e. Service, Software, Work Management) between the projects where it does and where it does not display?

Is there a difference in the project architecture; i.e. Team Managed vs. Company Managed?

comments: author: Y Huynh
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Project Type is the same for both of my projects and both are Company Managed projects. I have compared everything in the Project Settings but could not find any differences

![jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/239787i5D4C6661677D075A/image-size/large?v=v2&px=999 "jira.png")


author: Trudy Claspill
body: Do the projects use the same Field Configurations, Field Configuration Scheme, Screens, and Screen Schemes?


author: Y Huynh
body: They are slightly different for those settings. How a field configuration would affect this? I think TestRail should be like other integration (Zendesk, SF) and should display automatically on the screen because I did not find any field which mentions TestRail


author: Y Huynh
body: Oh it works to me after reinstalled TestRail integration :\|


author: Hema Patil
body: how did you reinstalled the TestRail integration [@Y Huynh](/t5/user/viewprofilepage/user-id/4280323)

if your time permits can you please help with this, we are also facing same issue
Is there a limit on custom fields in Jira?
Asked by Lucinda Pagett:

We are using Jira to streamline over 20 processes within our business - to do this, we created custom fields so we could also report on them.

We currently have 119 fields (initially 127 but I cleared some) and are unable to make any more. When I hover my mouse over the 'Create a field' section, it comes up with a red circle symbol and I can't add any more.

Is there any way we can fix this so we can report on it? I didn't realise there was a limit on custom fields until I refreshed and then suddenly it stopped working.


Answers:
author: Charles
body: Hello, Lucinda.

I've never seen it do that for such a low number. Are you working on a project with a team? If so[,](https://mybankinginformation.com/does-grocery-outlet-take-ebt-cards) that is most likely the reason.


author: John Funk
body: Hi Lucinda,

I have not seen it do that for that low of a number. Are you using a team managed project? If so, that's probably the reason.


Tags: cloud

jira-work-management-cloud
???????? ?? ????????? ????????? ??????????? ? JSM? ???? ?? ????? ??????? ????????
Asked by ?11-?????:

?? ????????? ????????? ????????? ? PLatrum, ?? ??????????????? ????????? ??? ????????????. ?????? ?? ????????? ????????? ??????????? ? JSM.  
???? ???????? ???????? ???, ????? ?? ??? ???????????  


Answers:
author: Brant Schroeder
body: [@?11-?????](/t5/user/viewprofilepage/user-id/5140545) Welcome to the Atlassian community

You can create your own employee onboarding request type and workflow that meets your needs. JSM cloud even has an HR project and an onboarding request type that you could check out.
Start over or bulk copy 5 projects?
Asked by Rob Sargent:

It took me only 7 tries to migrate my local server Jira projects to the cloud. Each round shortening the (quite helpful) error logs. The last hint was to change the type of all the projects from software to "business". I was astounded by the notion but quickly edited the project type of each project and sure enough the migration succeeded.

But now I have "business" projects which really are software projects. And simply editing the type back to software is not an option. Bulk copy into new projects is the only option (that I've found so far).

So: Should I, can I start over? Or plough ahead with bulk copy?

Btw, how is it that "business" is the default?


Answers:
author: John Funk
body: Hey Rob,

A few things - Jira Core is the base level Jira product. That's what Business projects are. So everything is built on top of that - for instance Jira Software, Jira Service Management, etc.

But that doesn't explain why they would force you to change the project type. However, I see that you have a Free instance, so that's probably why. You would need a Jira Software subscription for those projects to migrate over. Which probably means a paid version - at least for 10 seats. But I am guess about that. So I am wondering if you did that, and then did the migration if it might not make you convert the projects. That would probably be worth a question to Atlassian support first though.

Anyway, where you are now, I would create a new Jira Software project and then migrate the issues using the bulk change process from the Business project to the Jira Software project. How many issues are we talking about on each project?

comments: author: Rob Sargent
body: Only a couple thousand, mainly in one of the projects.

(All are open source projects, genetic analysis software)


author: John Funk
body: You could go either way then.


author: Rob Sargent
body: Yeah, I bit the bullet and delete everything and started over. Reset the server projects to "software" and since I had jira software install,they all migrated without a hitch.

Case closed.


author: John Funk
body: Sounds like a great decision!


Tags: cloud

jira

jira-work-management-cloud

project-type
Add spectator to item
Asked by Silvio:

Hello,  
Please, how should I do for the user to be inserted as a "spectator" in a project where he is neither responsible nor reporter.

This would be useful when he needs to be notified that there is an issue of interest to him.

Thank you for your help.![espectadores.png](/t5/image/serverpage/image-id/238496i318C46DDC39E2358/image-size/large?v=v2&px=999 "espectadores.png")


Answers:
author: Trudy Claspill
body: Hello [@Silvio](/t5/user/viewprofilepage/user-id/4455318)

Spectators (also known as Watchers) must be licensed users of the Jira product.

When you click the + button and enter the name of the person you want to add, if no match is found then that user has not been granted a license for your Jira product.

The user will need to be invited to access your Jira product. This will consume another user license.

comments: author: Silvio
body: Hello, [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ![Come?ar_Acompanhar.png](https://community.atlassian.com/t5/image/serverpage/image-id/238596iBCFB82F8AB729BF9/image-size/large?v=v2&px=999 "Come?ar_Acompanhar.png")![no_comentario.png](https://community.atlassian.com/t5/image/serverpage/image-id/238597i1741557D9CEE5B19/image-size/large?v=v2&px=999 "no_comentario.png")![pessoas_.png](https://community.atlassian.com/t5/image/serverpage/image-id/238598iF5F028D45B2DCC88/image-size/large?v=v2&px=999 "pessoas_.png")

Thank you for your help!!!

I suppose that's what I did, I'll send some prints.

Excuse me, the prints are in Portuguese-BR, but I believe I can understand.


author: Trudy Claspill
body: Hello [@Silvio](/t5/user/viewprofilepage/user-id/4455318)

What permissions does Mauricio have for the project that contains this issue? Does Mauricio have the permission for "Browse Projects" for the project?

Has Mauricio ever logged in to this Jira system?


Tags: cloud

jira-work-management-cloud
EPIC Tasks
Asked by Rolando:

I have completed Epic tasks and subtasks. logged time and everything. Even after the dissapeared from my pivot report, they came back (Marked as done) but the line items are there. I dont know why. Can anyone help?


Answers:
author: Trudy Claspill
body: Hello [@J](/t5/user/viewprofilepage/user-id/5139997)

Welcome to the Atlassian community!

Can you show us an example screen where one of these items has come back?
?????????? ???????????
Asked by ??????:

?????? ????, ? ????? ?????? jira ????? ???????? ????????? ?????????????


Answers:
author: John Funk
body: Hi [@??????](/t5/user/viewprofilepage/user-id/4712485) - my browser translator does not appear to be working very well. Can you provide more details or re-phrase your question?

comments: author: ??????
body: ??? ? ?????? ???? ??????? ???? ??? ????????? ?????????????


author: John Funk
body: ?, ?? ?? ??????. ?????? ??????? ????????? ?????? ?????? ????????????, ??????? ? Jira ?? ????? ???? ???? ??????????????. ?? ?????? ??????? ????????????? ????, ??????? ???????? ????????????????????? ????? ??????, ? ?????????? ??? ? ????? ??????, ???? ??????.


Tags: cloud

jira-work-management-cloud
Can you save the layout of the List view after selecting columns?
Asked by Tim Young:

Jira work management projects allow you to customize the columns displayed on the list view tab of a project. But they appear to revert to a set of default columns for each new user session. Is there a way to save those selections, by individual or for all users of the project?


Answers:
author: John Funk
body: Hey Tim - Welcome to the Atlassian Community!

Atlassian is aware of the issue, and I believe they are working on it.

This is a related one that you might want to vote for and follow:

<https://jira.atlassian.com/browse/JWMCLOUD-173>

comments: author: Dave Mathijs
body: Thanks for the link to the suggestion/bug [@John Funk](/t5/user/viewprofilepage/user-id/7148) !


author: John Funk
body: you betcha!


author: Hannes Obweger - JXL for Jira
body: Hi [@Tim Young](/t5/user/viewprofilepage/user-id/5139783)

the columns of JWM's list view are current *per user.*The issue has been raised a couple of times before, but I don't know if there are any plans to change this.

Best,

Hannes

comments: author: Hannes Obweger - JXL for Jira
body: Tim, I acknowledge that this problem in itself may not justify a Marketplace app, but just to put this out there: If you're open to solutions from the Atlassian Marketplace, this would work as expected in the app that my team is working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2261460).

JXL is a full-fledged spreadsheet/table view that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) issue hierarchies, (nested) issue grouping, sum-ups, or conditional formatting - plus, column settings are shared across all users by default :)

This is how it looks in action:

![status-change.gif](https://community.atlassian.com/t5/image/serverpage/image-id/238478i9F38C94F7AC84373/image-size/large?v=v2&px=999 "status-change.gif")

JXL integrates into the sidebar (or in JWM: top-bar) of a project, so it's easy to discover to all team members. Another advantage is that JXL works in (and across) projects of any type - be it JWM, Jira Software, or Jira Service Management.

Hope this helps,

Best,

Hannes


author: Dave Mathijs
body: Hi [@Tim Young](/t5/user/viewprofilepage/user-id/5139783) welcome to the Atlassian Community!

Interesting question. The view you've configured personally should remain available to you.

It may indeed be cleared with a new user session, but I would expect the cookies to remember the list view "configuration".

I suggest to submit a support request with Atlassian directly as I don't find any confirmation about this in the documentation.


Tags: cloud

jira-work-management-cloud
How do I manage access to users on my company domain from looking at work management?
Asked by Ashwini Prasad:

for example, a company by name XYZ and with xyz domain on jira has access to all the projects. How do i control that.


Answers:
author: Ivan Lima
body: Hi, [@Ashwini Prasad](/t5/user/viewprofilepage/user-id/5138688). Welcome to the Atlassian Community.

I'm assuming you're in Jira Cloud since you're posting on the JWM product area. Let me know if that's different.

You can set up project permissions and role-based access to control access in Jira Cloud. You might be able to look at your product access settings. Have a look at [How does product access work?](https://support.atlassian.com/user-management/docs/how-does-product-access-work/) documentation page, which should give you better insights into that.

Cheers,  
Ivan.
?????????????????
Asked by ????:

?????????????????????????????

?????????????????????????


Answers:
author: Ryoji Takata
body: ?????????????????????
> ?????????????????????????????

??????????????????????????????????????????????

[JWMCLOUD-295: Allow to add/edit placeholder in Jira Work Management form fields](https://jira.atlassian.com/browse/JWMCLOUD-295)

?????? Vote for this issue(???????) ??????????????????????????????????????????Start watching this issue(?????????) ????????????????????????????????????????


Tags: cloud
Epic/Parent Issue logo not showing
Asked by Marion Richardson:

Hi,

In Jira Work Management I use the Epic, Task and Sub-task issue hierarchy. However the logo for Epic does not show (and is renamed by us as 'Workstream' since I am a Project Manager and it's not called an epic...).

Thanks for any help on fixing this,

Marion

![Screenshot 2023-02-03 at 10.24.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/238078i2556AC86EB729A59/image-size/large?v=v2&px=999 "Screenshot 2023-02-03 at 10.24.18.png")


Answers:
author: Maggie Bianchi
body: Hi Marion! Same here!

I recently renamed the Epic field "Feature" and now I am having a bear of a time with the Jira-managed "Epic Link" field appearing on my Cards and in integrations with tools like Miro!

It was working in December...

Here's hoping we get an answer soon.

comments: author: Marion Richardson
body: Thanks Maggie! Let's hope they fix this soon!