youngmon/atlassian-qna huggingface dataset:
I created a issues or task in epic and start a sprint but my scrum board is not showing anything???
Asked by Khawaja Adeel:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/208322i027FE215BA5B4F89/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Trudy Claspill
body: Is the issue in the Backlog screen? Either showing in a sprint there or in the backlog list?

Are you able to find and view the issue through issue searching?

Go to Board Settings \> General and review your Filter Query for the board. Is the issue you created within scope of the filter?

Next go to the Board Settings \> Columns. Are there any unmapped statuses? Is the issue you created in a status that is mapped to a column of your board?


author: Walter Buggenhout
body: You did add your issues to that sprint before you started it, [@Khawaja Adeel](/t5/user/viewprofilepage/user-id/4979525)?

comments: author: Khawaja Adeel
body: yes ,i added [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) and i started the sprint but it suddenly disappear from the board


Tags: advanced-roadmaps

cloud
Team capacity in the ongoing sprint
Asked by Svajunas Gaina:

Hi,

I've noticed that when viewing ongoing sprint form the advanced roadmaps "Allocated hours" reduces every day as the remaining estimate decreases though total capacity does not change. Is this functionality as intented or I am missing something?  

It might be misleading viewing it after the sprint is started, as it does not account for the remaining capacity as the sprint goes on while taking into account remaining work.  

For example:  
Day 1; 200/200 100% full  
Day 2 160/200 80% full  

![capacity.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/207664i5C0BD8AEB484F219/image-size/large?v=v2&px=999 "capacity.PNG")


Answers:
author: Walter Buggenhout
body: Hi [@Svajunas Gaina](/t5/user/viewprofilepage/user-id/4547569),

Yes, I believe this works as intended. In scrum, a sprint is planned ahead and the amount of hours / story points committed to is - by the book - not supposed to change either during that sprint. If your team follows this practice and does not add additional work after the sprint was started, the commitment / capacity balance during the sprint and your long term planning should not be impacted by the fact that time progresses.

Hope this helps!

comments: author: Svajunas Gaina
body: I've tested functionality with test project more in depth and I realized that 117/200 is the remaining/total work added to the sprint. I thought that total was the sprint capacity.  

Thanks for your answer though!


Tags: advanced-roadmaps

cloud
Parent Link - Only bottom-up linking possible?
Asked by Fabian Dengel:

As per title: It is my understanding, that the "parent link" can only be set on the corresponding child issue (ie. bottom-up). Is there a possibility to link a parent to several child issues or can this only be done child\>parent and not vice-versa?

Thanks in advance and kind regards  
Fabian


Answers:
author: Walter Buggenhout
body: Hi [@Fabian Dengel](/t5/user/viewprofilepage/user-id/4964888),

For the relationships between **Epics \> Stories** and **Stories \> Sub-tasks** it has always been possible to create issues from the issue view directly:

![Screenshot 2022-07-25 at 10.02.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/207617i13DD508FC9BD3AB4/image-dimensions/329x160?v=v2 "Screenshot 2022-07-25 at 10.02.41.png")

When you do so, the parent-child link is created automatically. And in a way, that is a top-down approach. But it does only apply at the moment of issue creation and in these specific scenarios.

For the levels above Epics, in the Jira UI you are right: you can only select an issue's parent and not vice versa. However, you can do something similar as what I described above when you create issues from the advanced roadmaps scope view. When you create child issues inline there, the same parent-child relationship is created automatically between the parent issue and the level below. Two caveats there: you don't have a full issue view available there when creating issues and you need to review your changes and push them to Jira before they actually appear there.

Hope this helps!

comments: author: Fabian Dengel
body: Hey [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225)

Sorry for the delayed response! Thanks for sharing the inline approach in AR, I was mainly focused on the Jira UI itself so this did not occur to me. While not ideal, it is still helpful to know!

Thanks also for confirming, that if we speak strictly "Jira issue view" it is indeed not possible to create a "parent -\> child relation" for existing issues and this can only be done on creation. Also the latter would be limited to "Epic" type issues (as "Base" type issues do not have this "add a child" button availabe). All in all good info there from your side, appreciated!

Have a nice day and kind regards  
Fabian


Tags: advanced-roadmaps

cloud
Ignore team capacity when auto-scheduling
Asked by Lucas Scheer:

When auto-scheduling, a number of factors are considered including team capacity. I'm hoping to auto schedule based on task dependencies and estimated durations (days) only. Is this possible?

I'm trying to create a simple schedule without having to manually calculate start and end dates.


Answers:
author: Walter Buggenhout
body: Hi [@Lucas Scheer](/t5/user/viewprofilepage/user-id/4991730) and welcome to the Community!

Not as far as I know. Auto-scheduling is a helper tool that - as you rightfully point out - considers a lot of things when creating a schedule. You probably have already found [this support article](https://support.atlassian.com/jira-software-cloud/docs/auto-schedule-issues-on-your-advanced-roadmaps-timeline/) describing a.o. those factors.

There is only a very limited bit of configuration you can do, as described in [this support article](https://support.atlassian.com/jira-software-cloud/docs/configure-the-auto-scheduler-in-advanced-roadmaps/): determine if you want to override values already present in existing issues or not.

Hope this clarifies!


Tags: advanced-roadmaps

cloud
Create Button Missing for Plans
Asked by Niecole Bruske:

It appears I no longer have the options to create a new "Plan" in Jira. I was just in there yesterday. Is this a permission that got messed with (I couldn't find anything online). Thanks for your help!

![Screen Shot 2022-07-20 at 5.32.45 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/207129iC5D761C9CF8F8927/image-dimensions/281x186?v=v2 "Screen Shot 2022-07-20 at 5.32.45 PM.png")

I wanted to point out I have Site-Admins and Administrators permissions.


Answers:
author: Joseph Chung Yin
body: [@Niecole Bruske](/t5/user/viewprofilepage/user-id/4154103) -

If you system admin rights (if not - you need to work with your site's sys admins), you can take a look the AR for Jira configuration setup - via "Settings" \>\> "Products".

Once in the "Products" UI, click on Advanced Roadmaps permissions" and see what group(s) are granted with "Advanced Roadmaps Users". Once you find the information, you will need to be a member of the group to have the ability to Create/Edit Plans.

![2022-07-20_17-47-49.png](https://community.atlassian.com/t5/image/serverpage/image-id/207143i0F5CFDE741DEA7C7/image-size/large?v=v2&px=999 "2022-07-20_17-47-49.png")

It must be some changes on your side, where you may have been removed from specific groups or someone (admins) changed the Advanced Roadmpas permissions configuration.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


author: Daniel Capizzi
body: Hi [@Niecole Bruske](/t5/user/viewprofilepage/user-id/4154103)

Could you also confirm that you are part of the **jira-software-users** group please? It's certainly unusual for that button to disappear unexpectedly, but it's possible that permissions might have inadvertently been changed on your site.

Cheers,

Daniel


author: Patty Land
body: You will need to ask your Jira administrator(s). There are global permissions provisioned to user groups; "Advanced Roadmaps user" permission includes the ability to create, view, and edit plans, while "Advanced Roadmaps viewer" permission is read-only. I'm guessing you will also now not be able to edit that one plan you have access to?


Tags: advanced-roadmaps

cloud
Automation for when a comment is EDITED/MODIFIED?
Asked by Kenan Carames:

So I made a gadget in my team's dashboard that shows items in order of most recently commented, since we use that for a lot of our notes and updates for issues. This is driven by a custom field called "Latest Comment" that is automated to update every time someone comments on an issue. The issue I have is that when someone edits their comment, it does not trigger this automation and update the field. I tried to create another automation to update this custom field each time the issue is updated, but this didn't seem to work... any ideas?


Answers:
author: Vitali
body: Hello Kenan,

It is a little bit hidden, but when you select '**Multiple issue events** ', you will get the options to use '**comment edited** ' and '**comment deleted**' actions as trigger for your automation rule. This is available for Jira Data Center.

![Bildschirm?foto 2023-03-29 um 18.57.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/248528iBE473A2B70BFDC8B/image-size/large?v=v2&px=999 "Bildschirm?foto 2023-03-29 um 18.57.03.png")


author: Raghavendra kaushik
body: [@Kenan Carames](/t5/user/viewprofilepage/user-id/4975274)did you get a response to your above query? I have a same requirement and we too have our JIRA running on data centre. So unable to view that trigger. Is that trigger available on only cloud?


author: Sam Nadarajan
body: Hello [@Kenan Carames](/t5/user/viewprofilepage/user-id/4975274)

Have you tried the "Issue Comment Edited" trigger?

![Screen Shot 2022-07-21 at 10.04.01 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/207290iC1C134A0C05FEF0F/image-size/large?v=v2&px=999 "Screen Shot 2022-07-21 at 10.04.01 AM.png")

I think this trigger will work based on the use case you described.

Hope this helps!

comments: author: Kenan Carames
body: Thank you for the response! This is exactly what I'm looking for but that option doesn't seem to be available for me... not sure why. Maybe it has something to do with the version I am running? I have Jira Data Center

![Comment_Trigger.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/207310iAD45888E73226F33/image-size/large?v=v2&px=999 "Comment_Trigger.PNG")


author: Alejandro Acevedo
body: Hello.

Is it possible checking if specific text was published in the comment? I am trying to execute an automation that starts when the comment is edited, but I could not set a condition to check if the comment is or contains specific text.

![Jira1.png](https://community.atlassian.com/t5/image/serverpage/image-id/318127iA06F5567C0B10AB5/image-size/large?v=v2&px=999 "Jira1.png")


author: Alejandro Acevedo
body: I have found the answer from other case, the comment field is a list, for my case I was able to check the last comment using this smart value {{issue.comments.last}}

Regards.


Tags: addon-com.codebarrel.addons.automation

advanced-roadmaps

automation

comment

custom-field

dashboard

edit

server
Does Jira Advanced Roadmaps accommodate only 1 type of custom issue hierarchy?
Asked by Haydos:

My question is a follow up to the following Atlassian Community post:

[Custom issue and issue hierarchy (atlassian.com)](https://community.atlassian.com/t5/Jira-Software-questions/Custom-issue-and-issue-hierarchy/qaq-p/2080965)

If a custom issue and issue hierarchy is defined using Advanced Roadmaps, is that configuration fixed for every project developed across the organisation moving forward? I would like a custom issue and issue hierarchy for my team, but I would not want to impose this setup across the broader organisation.


Answers:
author: Haydos
body: Ah, it seems the answer is no!

I have been directed to another community post that seems to answer this question.

[Solved: Does Advanced Roadmaps support multiple unique hie... (atlassian.com)](https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Does-Advanced-Roadmaps-support-multiple-unique-hierarchy/qaq-p/1970142)

comments: author: Heather Ronnebeck
body: That is correct. It only supports one across the site.


author: Joseph Chung Yin
body: [@Haydos](/t5/user/viewprofilepage/user-id/4976668) -

Advanced Roadmap Issue Hierarchy setup is at per site basis. However, you can have multiple issue types defined at the same level in the hierarchy configuration.

Example -

Initiative is normally setup to a parent of Epic, you can implement another issue type to be at the same level as Initiative (i.e. Functional Area Goal). This will allow you to handle different areas needs. The drawback of this is that you will need to keep on top of the setup and control it not going over-board just because a team/area doesn't like to use Initiative to roll-up their Epic.

Hope this give you some ideas.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps
Is there a way to view the "Health" of an Initiative in Adv. Roadmaps?
Asked by Steve Josue:

We are using Initiative\>Epic\>Story\>Sub-task in our hierarchy. Is there a way to show the "health" of the Initiative in the roadmap view? We are currently driving everything by Story Points in the stories and they roll up nicely, but were wondering how we can show an initiative that is doing well/on time or late. I'm hopeful that some setting/configuration can accommodate this. We are fairly new to Advanced Roadmaps.

Thanks!

-Steve Josue


Answers:
author: Dave Mathijs
body: Hi [@Steve Josue](/t5/user/viewprofilepage/user-id/4825717) , could you explain a bit what you mean by "health"?

* Is it finishing by the targeted end date?
* Is it about burning sufficient story points during a sprint?
* It it about the issue progress from the epics in the initiative?

In Advanced Roadmaps, you can use 'scenarios' where you set an initial baseline of target start and end dates of epics and stories.

You then create a second "real-time" scenario where tasks are being re-scheduled based on dependencies, resource capacity etc.

This gives you an idea about the difference between the baseline and the actual roadmap.

Also see:

* [Monitor estimates and issues from your timeline](https://confluence.atlassian.com/jirasoftwareserver/monitor-estimates-and-issues-1044784247.html)
* [Using scenarios](https://confluence.atlassian.com/jiraportfolioserver/using-scenarios-965567135.html)


Tags: advanced-roadmaps

jira-software-server
Does Advanced Roadmaps use the working days setting to factor in non-working days?
Asked by Robert Horan:

See <https://support.atlassian.com/jira-software-cloud/docs/configure-working-days/>

Does AR factor this in for capacity planning and scheduling and other planning aspects?

I've been trying to get an answer but haven't been able to find one.

Also, is there any way to put in non-working days for particular team members?


Answers:
author: Lewis Cook
body: I've come across this challenge recently when reviewing our plans that straddle the holiday season.

From auto-scheduling the plan after putting non-working days at the end of December it doesn't *appear* that AR pays any attention... although it does some odd things with scheduling generally some times so an official answer would obviously be nice.

I used to use AR when it was "Portfolio" in a Server instance where you could certainly add non-working days to the plan AND non-working days on a per team member basis. Now using Cloud I certainly can't see anywhere to do this now sadly.


Tags: advanced-roadmaps

calendar

holiday

plan

schedule

working-days
How can I share an Advanced Roadmaps plan that is not just read-only?
Asked by Rob Horan:

I need to create a share link with people that also need to actively participate.

Having a read-only option for people who can't help but push the shiny red button that ends civilization is nice and all, but hows about a share option for the adults in the room? :)

(forgive me, its been a long week)

![Capture 2022-07-15 at 16.15.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/206330i9B8CA68ABF30A4E8/image-size/large?v=v2&px=999 "Capture 2022-07-15 at 16.15.29.png")


Answers:
author: Curt Holley
body: Just share the URL with them (which is different to the "Share as" URL). Then they are taken to the plan and their permissions apply.  
Otherwise, using the Confluence option does give people with edit access the ability to "open in Advanced roadmaps" and edit.  

<br />

comments: author: Rob Horan
body: Ah, thanks. I was hoping for an option other than copy \& paste the URL, like Jira issues and Confluence pages have.

If I copy \& paste my URL it takes them to a very specific view - I was hoping to have a share option with the most minimal URL possible, and one that does not include the view that I am using at that moment.

For example,

[https://jira.example.com/secure/PortfolioPlanView.jspa?id=123\&sid=37\&vid=45#plan/backlog](https://jira.example.com/secure/PortfolioPlanView.jspa?id=123&sid=37&vid=45#plan/backlog)

I'm assuming a significant portion of that URL is not needed to share.

I believe I can cut it off after the id portion, but - and I realize it seems lazy - it requires manually editing the URL every time.

Sending a URL with all that extra info just irks me, that's all. This will work.


author: Dave Mathijs
body: Hi [@Rob Horan](/t5/user/viewprofilepage/user-id/853604) , if you would like to share your Advanced Roadmaps plan with other people, then they need access to Jira (have a Jira Software license) and they need the **user permission** in Advanced Roadmaps in order to view and edit the plan.

comments: author: Rob Horan
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) ,

It's for people who have access. That's the idea. Jira issues and Confluence pages have share options for people to go in and actively work on those items. Plans only offer a read-only share as far as I can see.


Tags: advanced-roadmaps

share
How do I remove fields from the Details section?
Asked by Andrew Wenman:

I'm trying to make my project tickets more User Friendly and I need to remove many unused fields(every one from the screenshot).![Screen Shot 2022-07-15 at 1.19.21 PM.png](/t5/image/serverpage/image-id/206322i3C20A26C65C8DB0F/image-size/large?v=v2&px=999 "Screen Shot 2022-07-15 at 1.19.21 PM.png")


Answers:
author: Kian Stack Mumo Systems
body: A lot of those seem to be coming from add ons. I'd check to see if you can disable those plugins in your project settings.

comments: author: Andrew Wenman
body: I've only found the option to uninstall Apps if that's what you mean by plug-ins.

Do you know if theres a way to only remove them at a Project level?


author: Kian Stack Mumo Systems
body: It depends on the specific plugin. For the ones you are showing, I'm not sure.


author: Nic Brough -Adaptavist-
body: Our long-experienced community members have gone through Atlassian rebranding things several times - Jira 2 (and I think, but can't be sure, Jira 1) had "plugins". They got rebranded to "add-ons" and then "apps".

To be fair, they're not strictly the same thing. Plugins and add-ons are a sub-set of Apps. Apps are "things you add to an Atlassian system that give it more features", and the rest of the technical essay is dull.

For the apps you have listed, the only one I can see that might have "turn me off in a project" is Zephyr (but I'm really not sure it supports that) The rest are global and will appear in all projects when the app is enabled.


author: Andrew Wenman
body: thanks Nic! That's exactly what I needed to know!


Tags: cloud

field-configuration
How can we display the dependency "connector lines" in Gantt without using the dependency report?
Asked by Steve Josue:

In the old version of Roadmaps, they had some very nice "Dependency" connector lines in the Gannt chart. Now there is a small icon (number "1") that you must click on to see the dependency, or run the dependency report. Is there a way in new Advanced Roadmaps to show those nice looking connectors in the Gantt Chart? I thought that was a nice feature and would like to use it again.

Thanks,

-Steve Josue


Answers:
author: Daniel Capizzi
body: Hi [@Steve Josue](/t5/user/viewprofilepage/user-id/4825717)

The dependency lines on the Gannt chart are a feature only available in the Cloud version of Jira. I can see that you've tagged this post **server** so I assume you're using an on-premises version of Jira? If so, these lines won't display in your plan unfortunately.

There is a public feature request open which I'd suggest adding a vote on to show support for this feature in the on-premises versions of Jira. <https://jira.atlassian.com/browse/JPOSERVER-4359>

Cheers,

Daniel

comments: author: Steve Josue
body: Hi Daniel - We are on server, but where we are testing this on DataCenter 8.20.6 as we are planning our migration. I failed to log this environment properly as I was in a rush to get this out there to the community. Is DataCenter in the same situation with these connector lines as Server?

Thanks!

-Steve


author: Daniel Capizzi
body: Hey Steve - no problem at all! Unfortunately Jira Cloud is the only version of Jira which supports these connector lines. Both Server and DC are in the same situation not having them.

If the feature request ticket I've linked is picked up some time in the future it would be implemented for DC, but I can't make an assurances at this stage that it will be looked at in the short term.

Sorry I can't provide any better news at this stage!

Cheers,

Daniel


Tags: advanced-roadmaps

gantt

server
Reusing email after account deletion
Asked by Henrik H?lsmann:

Hello,

is it possible to use the email adress again after I deleted an account with this email. Because I can not change the email to my new one when there is already an existing account using the email.

Thank you


Answers:
author: Henning Stoll
body: Hi Henrik,

if the account is permanently deleted, the email should be freed up after the deletion process is fully completed. If you only deactivate the user though the account remains in the system but is inactive. The email is still associated with the inactive account. So id avise you to permanently delete the account if its only deactivated and if the email is unusable after he got deleted id try clearing my browser cache and if that doesnt work either than you have to contact atlassian support since youre dealing with a bug.

comments: author: Henrik H?lsmann
body: Thank you for the quick response


Tags: account

cloud

deletion