youngmon/atlassian-qna huggingface dataset:
Interface issue with trello API limits when using zapier to update selected fields
Asked by Peter Cranston:

Hi, I have been using trello with my client across circa 10 boards for a number of years. Some boards have 1000+ cards As part of a planned refresh and improvements we now have requirements to update/populate various existing and new fields on existing cards.

I have written a number of zapier zaps to take information from external CSV data sources and to then update the corresponding trello fields. This is not a regular daily/weekly process and will be carried out maximum of every three months.

There are no problems when I run a small update zap test using say 5 records however when I try to run updates with circa 1000 records I run into trello API limits. Online help suggests adding s a delay to the zap which I have done using 0.1 minute however still get stopped/errored messages on zapier.

Update time is not really an issue as I can let it run in the background. We are using the premium version and would appreciate guidance on how to interface zap with trello taking into account the Trello API limitations.

Many thanks, Peter C


Answers:
author: Theodoro Reato
body: Hi Peter,

We do have [internal limits](https://trello.com/1/resource/limits) and there isn't a way to increase those limits. You'd need to chat with Zapier support and ask them to implemente pagination with Trello in case you're updating more than our API limits allow. This article will help them: <https://developer.atlassian.com/cloud/trello/guides/rest-api/api-introduction/#paging>

I hope this helps, have a good day.


Tags: cloud

trello-cloud
Admin unable to remove members from trello workspace (free version)
Asked by Alison Larkman:

Hello  

I have been into the member area and clicked to remove members but nothing happens. I am the board admin so I am not clear why not

I hope you can help


Answers:
author: Gaurav Kataria
body: You need to go to the workspace members tab and then click on "Remove" and then on "Remove from Workspace" (highlighted area) for the member to be removed from your workspace. And remember to check the box at the bottom if you want to remove them from all the boards. (see screenshot below)

![Screenshot 2024-08-28 at 2.50.18?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344365i0AC9ED64E99DF22D/image-size/large?v=v2&px=999 "Screenshot 2024-08-28 at 2.50.18?PM.png")


Tags: cloud

trello-cloud
calendar power up
Asked by Janis Tropins:

Hello, is there posibility to make repeat for cards/tasks in calendar power up ?


Answers:
author: Dreamsuite Mike
body: Hi [@Janis Tropins](/t5/user/viewprofilepage/user-id/5578419)

Calendar power-up really just provides a calendar view of the cards on your board....

You can use [Card Repeater Powerup](https://trello.com/power-ups/57b47fb862d25a30298459b1/card-repeater) to make the repeats


Tags: cloud

trello-cloud
Member To-Do List
Asked by Gogoframes:

Hello, we are a small company and we need at least two members to use the workspace. On each board there is a to-do list, and each card is assigned to the member who has to deal with it. Since we have different boards for each of the activities we carry out, is it possible for the single member to find all the to-dos that have been assigned to him in a single place? Or do we necessarily have to scroll through all the boards? Thank you very much


Answers:
author: Gaurav Kataria
body: You can go to <https://trello.com/my/cards> . There you can view all of the cards that you have been [assigned to](https://help.trello.com/article/807-adding-a-member-to-a-card) across all boards, and sort them by board or due date.


Tags: cloud

trello-cloud
Cannot Add Members
Asked by Arsalan:

Hi, I just started using trello for my tea, and I can't add members at all. I have tried

- Workspace invites by link

"The invitation link for this workspace isn't valid anymore..."

I have tried deleting and recreating it many times

- Community invites by email

Doesn't send

- Board invites by link

Doesn't work

- Board invites by email

- It does not send it. we also tried checking spam, and the test notification. The test notification worked, but it does not send any join request emails.

- Join request.

- It says it accepted them but when I reload, it disappears.

This is what happened when I tried to invite by email: it said it invited the person (they have a trello account), but it gave me this error

![Screenshot from 2024-08-27 22-35-56.png](https://community.atlassian.com/t5/image/serverpage/image-id/344166iD4C5E106F4A3663C/image-size/large?v=v2&px=999 "Screenshot from 2024-08-27 22-35-56.png")


Answers:
author: Gaurav Kataria
body: It could be that the admin for your company has restricted sharing outside your workspace <https://trello.com/guide/enterprise/manage-permissions#board-invitation-restrictions>

You can ask the admin to add the users to your workspace, then you can share the specific board with them.


Tags: cloud

trello-cloud
Do you know how to fix the formatting on Trello cards?
Asked by Cali Lloyd:

Hi all, since the new update I am having troubles with the formatting on the Trello cards.

When I copy and paste information from other platforms, I am finding that the spacing and layout from the message I copied and pasted to the normal text/spacing that is Trello provides is different and there is no way to change the spacing to all be coherent.

Do you know how to fix this problem?


Answers:
author: Vit Libal
body: I have the same problem. Solution nowhere. Atlassian obviously does not care. So why not to say bye?

comments: author: Cali Lloyd
body: Let me know if you find a solution please and I will do the same. :)


author: Alisson Sartor
body: Hello, Cali!  

Welcome to the community.  

When you select to copy the text, you open the card and use the command below

Ctrl + shift + V (command if you are using MacIOS)

This will open an option called paste options and you can fix the double space.  

Kind Regards  
Alisson  
Trello Team

comments: author: Wid
body: Hi! I'm having the same issue but the problem is when i take the text out of Trello and paste it on a diffrent platform. This makes everything difrent between both of the formats. Specially in the double space, and if i paste it right in the Trello card description, it stays good until i make changes on it.


Tags: cloud

trello-cloud
Copy 4 cards to 12 lists
Asked by Nancy Mogy:

Hello! I want to add weekly check in cards for each list (week).

Is it possible to copy 4 cards at once to multiple lists?

Or to take one card and copy it to multiple lists?

I know I can copy the card manually for multiple lists but that is time consuming and redundant so wanted to see if there is a tip!


Answers:
author: Carolina Lopez
body: Hi Nancy, welcome to the Atlassian Community!

I suggest using [Trello Automation](https://support.atlassian.com/trello/docs/automation-overview/) to copy the cards weekly. A [scheduled automation](https://support.atlassian.com/trello/docs/create-and-manage-automations/#Scheduled-automations) like this should help:

```
every monday, find card "Template 1" and copy it in list "List 1", find card "Template 1" and copy it in list "List 2", find card "Template 1" and copy it in list "List 3", and find card "Template 1" and copy it in list "List 4"
```

You can create one automation for each card and set the time when they should be copied.


Tags: cloud

trello-cloud
I cannot access on app neither Apple Mac neither iPhone
Asked by DelphineC:

Hi, I cannot Connect anymore on my iPhone app neither on my app on my mac

I have an issue message \<\< une erreur est survenue, une erreur inattendue s'est produite . Nous ?tudions le probl?me . Veuillez r?essayer ult?rieurement \<\< for several days

and I was told to enter security number on trello app but also told me error

I can Connect on my account on web

what is happening ?


Answers:
author: Rodolfo Moreira
body: Hello, Delphine!

It seems you have a 2FA setup in your account and are having trouble accessing it using the code. In that case, I suggest you try following the steps below:

1. Since you're using a Gmail email address, you could try logging into your Atlassian account via [https://id.atlassian.com](https://id.atlassian.com/) using the "**Continue with Google**" and give it a try.
2. If that does work you should be able to have access to your account again by following these steps within your Atlassian Account:
   1. Go to [https://id.atlassian.com](https://id.atlassian.com/) and enter your email and password.
   2. On the screen asking for a verification code, click the "**Can't use your phone?**" link.
   3. Enter your recovery key.
   4. You'll receive a new recovery key (since each key can only be used once). Make sure to copy, print, or record it for future use.

![](https://getsupport.atlassian.com/images/icons/emoticons/information.png) If you've lost your recovery key or don't remember, see our [Login issues related to two-step verification](https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/) and [Recover your account](https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Recover-your-account) pages for more details about it.

After logging into [https://id.atlassian.com](https://id.atlassian.com/) you should be able to go to [https://trello.com](https://trello.com/) while in the same browser.

Let us know if you have any trouble.


Tags: cloud

trello-cloud
D?vida sobre cobran?a
Asked by Rafaela Angeleli:

Boa tarde. Estamos com problemas de cobran?a, pois atualmente h? tr?s usu?rios, por?m a cobran?a est? sendo feita para sete usu?rios. Poderiam nos fornecer algum hist?rico de usu?rios que est?o no plano? Pois precisamos cancelar os usu?rios que n?o fazem mais parte da equipe mas que est?o gerando cobran?a pelo plano.

Agrade?o desde j?.

Atenciosamente.


Answers:
author: Alisson Sartor
body: Ol?, Rafaela!  

Poderia abrir um ticket diretamente com o time de suporte visto que aqui n?o podemos compartilhar detalhes de usu?rio com privacidade?  

<https://support.atlassian.com/contact/#/>  

Atenciosamente  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Black and blue windows
Asked by Bue Lester:

Since update 22 aug my Desktop Trello on my iMac haven't been working.

The window are just black and blue and it doesn't help reloading, resetting local data or reinstalling as recommended.


Answers:
author: Sal
body: Hi there! The problem you experienced with the Desktop app was a bug our team was aware of, and we released a fix for this bug a few days ago. I recommend updating the desktop app or reinstalling it to ensure you have the latest version and no leftover files on your device.

For more details about the bug report, please visit: <https://jira.atlassian.com/browse/TRELLO-652>


Tags: cloud

mac

trello-cloud
Sort by due date REGARDLESS of completion status
Asked by Talitha Wright:

Currently in the board view of a trello board, if you sort by due date, it automatically filters completed items to the bottom, so incomplete items are at the top regardless of what actually came first. I'm trying to see a full roadmap of what was/wasn't done, so I really need my board to *actually*sort by due date first, regardless of whether something was completed or not.

Hoping someone can help; thanks.


Answers:
author: Theodoro Reato
body: Hi Talitha,

Are you using the Table View or something like that to see the cards? If you order the cards on the board view, the normal view on the board, they won't reorder unless you have an Automation to send them to the bottom of the list.

I look forward to hearing from you.


Tags: cloud

trello-cloud
How can I copy a board for other desktop without lose the comments?
Asked by Ricardo Leite:

I want copy a intire board for a new desktop and keep withh all coments in all cards.


Answers:
author: Josh_Unito
body: Hi [@Ricardo Leite](/t5/user/viewprofilepage/user-id/5577910),

Here's another [thread](https://community.atlassian.com/t5/Trello-questions/Can-I-Copy-or-Move-a-Board-Without-Losing-Assignments-Comments/qaq-p/2644941) on the same topic.

In short, you can copy a lot of information manually, but not comments. Here's a longer [Atlassian help article on the topic](https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/).  

I thought you could possibly do this with [Butler](https://trello.com/butler-automation) and possibly some [variables](https://support.atlassian.com/trello/docs/automation-variables/), but I couldn't figure it out. Here's a guide on [how to use Butler](https://trello.com/guide/automate-anything).

Your best bet to sync comments between boards is through a third-party app.

My company, **Unito** has two power-ups that do this:  

If you've only got a handful of cards in your board (e.g., fewer than 50) you could try the [Mirror Power-Up](https://trello.com/power-ups/5c75708a72eecc4565ecacf5).

If you're syncing hundreds of cards, you can try [Board Sync.](https://trello.com/power-ups/595e989fa8f137d2af456fd4/board-sync-by-unito) The flow building process is simple and much more inclusive than a recipe-builder.

**Alternatives:**

[Zapier](https://trello.com/power-ups/58d4259b89d6d7e47a899239) is good for setting recipes, similar to Butler. So you can set precise "if this, then that" logic, although you have to do that for every variation you have in mind.


Tags: cloud

trello-cloud
??????? ???! ? ??? ??????? ???????? ? ???????? ?? ????? ?????
Asked by ????:

??????? ???! ? ??? ??????? ???????? ? ???????? ?? ????? ?????. ? ??? ??????????? Premium ?????, ?????, ??? ???????? ????? ? ??????????? ?????? ???????. ????? ?? ?? ?? ?????? ????????? ??????. ?????????, ???? ?????, ??? ??????? ??????


Answers:
author: Theodoro Reato
body: Hi,  
Welcome to the community

The Premium and Standard subscriptions are attached to a Workspace, not the accounts themselves. With that in mind, the boards under the paid Workspace will enjoy the paid features. I can see you have Standard on your Workspace. The boards under this Workpsace are enjoying the paid features.

This [article](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/) contains more information about our billing process,

I hope this helps

Have a great day.


Tags: cloud

trello-cloud
d?compte
Asked by DETOLLE CHARLIE:

Bonjour,

J'ai supprim? un membre de mon espace de travail et souhaite en ajouter un ? la place. Lors de l'ajout de cette personne, on me notifie que je ne peux pas ajouter de nouvelles personnes et qu'il faut que je prenne la version payante


Answers:
author: Theodoro Reato
body: Hi Detolle

Welcome to the community,

We have a limit of 10 collaborators per Workspace, you reached this limit. You need to access your Workspace members' tab and manage your users to keep them under this limit.

You might have deactivated the user you tried to remove instead of removing them. You need to actually remove the user from the Workspace to be able to invite someone else.

Both Workspace members and guests counts towards this limit of 10 collaborators.

More information can be found in this article: <https://support.atlassian.com/trello/docs/workspace-user-limit/>


Tags: cloud

trello-cloud
Connecting Microsoft teams with Trello and create cards through Microsoft forms
Asked by Savvas Xystouris:

We have Office 365c and are using Teams a lot. I would like to use a Microsoft Forms to create tasks that will end up in Trello. Can I do that?


Answers:
author: Jan Gebauer
body: Hi Savvas,

Yes.

You will have to involve Power Automate in order to bind Teams, Forms and Trello together.

It's possible to use a new form submission as a trigger in the Power Automate flow and MS provides integration with Trello by default.

If you are interested, I can try to add more details. Any additional info on how you would like this to operate in general would be very much appreciated.

Jan

comments: author: Jan Gebauer
body: I looked into it some more and it really seems like MS dropped a ball on this one.

Since Forms is getting deprecated, there isn't an in-Teams way of using MS Forms. So I do think your best bet is to create a post with a link to your MS Form, pin it, and then connect Trello and Forms using Power Automate.


Tags: cloud

trello-cloud
Trello update issue
Asked by Lorenzo:

Hello everyone,  

I've updated Trello for Mac to version 2.14.9 and since I can't use Trello, impossible to work with the application, the window interface is completely fragmented.

Are you experiencing this issue too?

MacPro 5,1 on Monterey 12.7.6

Many thanks,

Lorenzo

![Trello-update.png](/t5/image/serverpage/image-id/344054i443AE823AA488864/image-size/large?v=v2&px=999 "Trello-update.png")


Answers:
author: Lorenzo
body: I think it has to do with the video card's graphics acceleration, I had the same problem with Chrome and since the update says "upgrade to Chromium 122.0.6261.39" I think the problem comes from there.

<br />

While Chrome allows users to enable or disable this option, it would be beneficial for Trello to have a similar feature, with the option disabled by default upon application launch.

comments: author: Warwick
body: Same problem for me.


author: Paul Farley
body: No developer solutions yet? It's unusable atm. Perhaps there's a way to backtrack the update?


author: Lorenzo
body: ...currently I'm using web version...


author: Paul Farley
body: Nice temporary workaround, cheers!


author: Lorenzo
body: ... the question is whether the development team is planning to fix this issue...?


Tags: app

mac

update
I have tried to remove collaborators from my workspace but its not updating.
Asked by Amanda Pegrum:

I have 11 members logged on my Trello workspace.

I am seeking to remove 2 members. I have tried to delete two members numerous times but my account is not updating.

I would like to continue using the version I have been using for under 10 collaborators but am not currently able to do so.

Any advise on this would be helpful.


Answers:
author: Austin
body: Hello Amanda,  

Sometimes a page refresh is needed for the collaborator count to update after removing a member. If that doesn't help, please reply here a link to a board within the workspace you're trying to remove the members.   

To reply with a board link:

1. Go to Trello.com
2. Open the board
3. Copy the link displayed in the browser when viewing the board
4. Paste the board link here

Please let me know if there are any issues


Tags: cloud

trello-cloud
Cancelling Trello
Asked by chantal_hill:

I just want to cancel my subscription which seems basically impossible


Answers:
author: Tansu Akdeniz
body: Hi [@chantal_hill](/t5/user/viewprofilepage/user-id/5577549)

Welcome to the community.

Please check this [Change or cancel your Trello plan](https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/%23:~:text%3DCancel%2520your%2520Trello%2520Premium%2520or%2520Standard%2520plan%26text%3DTo%2520find%2520the%2520Billing%2520page,of%2520its%2520prepaid%2520service%2520period.&ved=2ahUKEwig48aGh5WIAxUmJRAIHcauAzMQFnoECB8QAw&usg=AOvVaw14KRd9Yyz73gHwVLnndV23) page.

If you encounter any issues, please contact Atlassian support via <http://support.atlassian.com>.


Tags: cloud

trello-cloud
Darshan Hiranandani : Urgent Help Needed: Recover Trello Account After Domain Change
Asked by Darshan Hiranandani:

Hi Team,

I'm Darshan Hiranandani, need urgent assistance with recovering our Trello account. The email server and domain associated with our old admin email have been deleted, and we have since switched to a new, simpler domain with new email addresses.

As a company, we need to regain access to our Trello account as soon as possible. We are able to prove account ownership but are unable to update the admin email address due to the domain change.

Could anyone help us with this issue?

Thank you in advance for your support!

Regards

**Darshan Hiranandani**


Answers:
author: Theodoro Reato
body: Hi Darshan,  
Welcome to the community,

You can change the email from the old one to the new one. You need access to the account to change the email or you need to have both domains claimed under the same Atlassian Organization, where the admins would be able to bulk change the emails. This would work if you didn't log in using your new email, otherwise you'd have an account created under the new email and would be unable to change the email to.

If that's not possible, the only workaround would be:

Do you still have access to your previous Trello account? Logged on your phone or browser? If you do, you can log in and invite a new account (you have to create an account with your correct email) as admin of the boards.

In case you don't have the account logged. You can try to log in by getting the correct email and password. - For security reasons, we don't have the tools to change the email address on behalf of the user. So sorry for that, but it is for your safety.

I'm hoping that you can log in. Let me know how it goes, we have some steps to take after inviting your new account.

I will let you some articles, that will help you invite the new email. You can choose one way to go.  
\* <https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/>  
\* <https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>  
\* <https://support.atlassian.com/trello/docs/adding-people-to-a-board/>

I hate to be the bearer of this news, but if you don't have the account logged the only way to regain access to it would be to restore the mailbox to [reset the password](https://id.atlassian.com/login/resetpassword) and regain access. You could reach your email admin and ask then to make your old email an alias for your new one, this will guarantee you receive emails send to your old address on your current mailbox being able to reset your password.

I hope this helps, have a good day.
Can I create a custom formula to replicate the impact score without normalisation?
Asked by Liz Collier-Harrison:

I'd like to replicate the formula powering the impact score without normalisation taking place. My impact score is configured like so:

![Screenshot 2024-02-16 at 10.16.35.png](https://community.atlassian.com/t5/image/serverpage/image-id/306851iACC6B081BB12CAC8/image-size/large?v=v2&px=999 "Screenshot 2024-02-16 at 10.16.35.png")

To replicate this I created the following custom formula:

({Annualised Benefit}\*0.6 + {Impact (I)}\*0.2 + {Confidence}\*0.2) / ({Effort (E)}\*0.2 + {Upfront Investment}\*0.4 + {Annualised Recurring cost}\*0.4)

This generates me a score without normalisation which is exactly what I'm looking for, however when I created an additional field using a weighted field applying that formula (100% positive input) to check the accuracy of my formula I get slightly different scores to the out of the box impact score.

![Screenshot 2024-02-16 at 10.20.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/306852i00A65DCA02F38819/image-size/large?v=v2&px=999 "Screenshot 2024-02-16 at 10.20.05.png")

Please could someone advise me If i'm missing something very obvious with my formula? (or if the inbuilt impact score is doing something that can't be replicated)

Thanks!


Answers:
author: Nick H
body: Hi [@Liz Collier-Harrison](/t5/user/viewprofilepage/user-id/5294720) ,

I believe this should be possible with a write-you-own [custom formula](https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/#Write-Your-Own)!

As you mentioned, [weighted scores](https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/#Weighted-Score) will use normalization to compare the formula's value to *all* other ideas, while write-your-own custom formulas simply calculate the value on a per-idea basis, and return the score not based on any other ideas.