Direct URLs to Individual Cards are Just Auto-Redirecting to the Board URL Instead, How to Fix?
Asked by Riley _Mythimorph_:

I use Trello to help clients keep track of their order status. I provide them a URL directly to the card itself via the card's "share" button. I have verified the board \& cards are all public.  

**Instead of the link taking the client to their card, it automatically re-directs them to the board that the card lives in \& the "About this Board" popup appears instead of their card.**   

I have tried this myself \& confirm that in incognito mode it will redirect to the board, but if I am logged in or using the mobile app, these links function correctly \& will display the card without issue.  

I really, really don't want to force all my clients to get Trello accounts just to be linked to their card \& it did not use to function this way. Is this a bug, a new feature, or is there a setting somewhere to adjust this behavior? Because Trello is pointless if I can't easily share the info my clients need access to.  

For now I have given them instructions on how to use filters to locate it manually, but I have hundreds of cards so this is really inconvenient.


Answers:
author: Riley _Mythimorph_
body: The mystery has been solved! Or at least partly---support will be looking into the reported bug---but for now they have given me a workable solution:  

**Deleting the board description entirely makes the pop-up go away.**   
This solves the issue of the redirect \& card URLs now function properly.  

<br />

I already had an "info card" on the board I share with clients mirroring the pop-up's text, so this is a perfectly acceptable solution for me to just forgo using the designated board description field. If I do want to continue displaying a "pop-up description" when someone visits the board, I'd simply need to provide the URL to the info card instead. Simple!  

<br />

Thank you to [@Tymek Zapa?a _Colorful Budget_](/t5/user/viewprofilepage/user-id/5262427) for assistance in troubleshooting with me :)

comments: author: Tymek Zapa?a _Colorful Budget_
body: [@Riley _Mythimorph_](/t5/user/viewprofilepage/user-id/5424851) nice to hear that, happy to help!


author: Tymek Zapa?a _Colorful Budget_
body: [@Riley _Mythimorph_](/t5/user/viewprofilepage/user-id/5424851)

As far as I know, the links to the cards should work correctly both when you're logged in and in incognito mode. I tested it for my boards and it worked.

It's possible that some installed power-ups changed this behavior. What power-ups do you have enabled in this board? Also, what browser do you use?

comments: author: Riley _Mythimorph_
body: Appreciate the reply! That was my first thought as well, so I went through every single power-up setting, completely wiped data on unused ones, \& I'm still without any luck.  

(My power ups: [Amazing Fields](https://www.amazingpowerups.com/product/amazing-fields/), [Tiny Power-Ups Club](https://tinypowerups.com/) \[Archive Manager, Durations, Gallery View, Saved Filters\], \& I'm in the middle of migrating data from [Notes \& Docs](https://geeksight.co/notes-and-docs) to [Private Notes](https://www.kolekti.com/products/trello/private-notes-for-trello))  

**But I tried making a brand new board from scratch with no power-ups at all \& I'm still getting the same behavior.**   

Browser is Chrome, up-to-date as of the time of this writing


author: Riley _Mythimorph_
body: Hmmm, got a behavior I didn't see before: Wiping cookies \& using incognito, looks like upon first load it only shows the "About this board" info as a pop-up...  

BUT if that board has been cached \& *then* the card link is used, it does in fact bring up the card but also the "About this board" pop-up over it.  

<br />

Trying to figure out what may be causing the pop-up in the first place \& if that's overriding something but I cannot find a setting to adjust this behavior. I had also previously experimented with a power-up called "[Read Me](https://trello.com/power-ups/5a2de0c41ae4a1537bb0055d/read-me)" on this board which is created by Trello, but never got it to work so the data on that power-up was wiped.


author: Tymek Zapa?a _Colorful Budget_
body: Would you be able to create a public board with this problem and send it's URL here? We may be able to troubleshoot it on our end.


author: Riley _Mythimorph_
body: Made a new board from scratch \& here's a link to the card: <https://trello.com/c/O6PL11iH>  

I confirmed it's giving me the same behavior. No power-ups are active on this board, but my account has certainly granted permission to a handful of power-ups that have access to all my boards. One of them could be the culprit, but I have a lot of important personal data \& I don't want to lose that by systematically testing them all, if I can help it.


author: Tymek Zapa?a _Colorful Budget_
body: It works for me. The board is loaded with the Test Card opened.

I would try to use another browser and [clear the Trello website cache](https://support.google.com/chrome/thread/16531954/clear-cache-for-specific-website-in-google-chrome?hl=en). It is weird though that all yours clients experience this behavior. Is it possible that they all use the same browser?


author: Riley _Mythimorph_
body: Well that's just really bizarre! Though I'm quite glad that you're not experiencing my issue. I still feel like it has to be on Trello's end the more I try to troubleshoot this \& you just caught it on a good day ;)  

<br />

I verified it also is not working when using the Edge browser on my machine (which I know is also based on Chromium). So I installed Firefox too, no change.  

Just now went to go try on my laptop as well... new issue I haven't been able to replicate again, but going to the card link first showed me a board that was locked instead of public, saying something to the effect like "you need to sign up to see this board"... but then after a few seconds it went away \& auto-refreshed the page, going back to the behavior this thread is about. (!?)  

I definitely have tried wiped my cache in all these tests too with no further luck. I'm not even getting that behavior I saw on Feb 15 anymore, which I thought was cache-related.  

I do super appreciate your continued assistance with this though, so thank you!  

The mystery continues...


author: Riley _Mythimorph_
body: [@Tymek Zapa?a _Colorful Budget_](/t5/user/viewprofilepage/user-id/5262427) When you tested my direct card link earlier (<https://trello.com/c/O6PL11iH>) were you logged in to Trello by chance? Could you try logging out (or using incognito) \& test it again?  

Everyone else I've tried sending this link to doesn't have a Trello account (including most of my clients) \& you're the only one who has reported the link working correctly, so I suspect that is why.  

I have also opened a support ticket to investigate this bug further.


author: Tymek Zapa?a _Colorful Budget_
body: [@Riley _Mythimorph_](/t5/user/viewprofilepage/user-id/5424851)

Apologize for this, now I tested it on an incognito mode and you're right - the "About the board" popup appears every time after page loads.