Confluence Start Failure
Asked by David Garc?a:

Hi, we've been working perfectly with confluence till yesterday. Last thing I did was to create three users in Jira. I set up Confluence to get Jira users but yesterday after user creation it didn't sync. Today I've tried to enter confluence and it was unavailable. I have restarted confluence service and rebooted the server with no success. I send you the log after restart of the server.

Thanks,

![ConfluenceStartFailureLog.png](/t5/image/serverpage/image-id/51612iF1300C4C46A98993/image-size/large?v=v2&px=999 "ConfluenceStartFailureLog.png")


Answers:
author: Diego
body: Hey, I see that Grigory reached you before we could!

So, here goes the same advisory we gave him, David:

Based on your version and symptoms, it sounds like your instance might be affected by an opportunistic attack against the CVE-2019-3396 Widget Connector vulnerability from March 20th ([see Confluence Security Advisory - 2019-03-20](https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html)). We've seen an infection going around that injects malware and the bitcoin miner it tries to run uses all the CPU available on the box. Initially the kerberods malware was being deployed as the payload, but other attacks might be trying to inject different payloads.

I'd recommend tackling things in this order:

1. Kill malicious processes
2. Clean up your crontab
3. Upgrade Confluence
4. Use a malware scanner to find remaining malware traces

**Malicious processes**

The **top** command will help you find processes (probably running under the confluence user account) that are consuming a large amount of CPU. If Confluence is currently stopped, you can probably plan on killing any processes running as the confluence user. note the process ID (pid) from the **top** output and then kill the process using **kill -9** followed by the pid. Example:

```
sudo kill -9 12395
```

**Clean up your crontab**

Since most malware adds a cronjob that relaunches the malware every few minutes, you'll also need to [check the crontab file](https://help.ubuntu.com/community/CronHowto) and remove any suspicious-looking entries. For Ubuntu, this is stored in the /var/spool/cron/crontabs/ directory. Normally you should use the crontab command to edit the crontab, but for cleanup purposes we'll be inspecting the file for any pre-existing entries.

Using vim (or whichever text editor you're comfortable with), you'll open the file and remove suspicious-looking jobs.

```
sudo vim /var/spool/cron/crontabs/confluence
```

Confluence comes up on system startup through the SysV/systemd daemons, so we would expect the confluence user's crontab to **not exist** under normal circumstances. It's most likely the case that any entries in this file are malicious, but make sure you check them before deleting them entirely.

**Upgrade Confluence**

Once your CPU is under control and new malicious process aren't spawning, you need to upgrade Confluence to a version that isn't affected by the vulnerability. I'd recommend looking at one of these versions (latest releases as of this post):

* 6.13.4 (6.13 is an [Enterprise release](https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html))
* 6.14.3
* 6.15.2

**Use a malware scanner**

Finally, you need to clean up any remaining traces of malware on your system. The [LSD malware cleanup tool](https://git.laucyun.com/security/lsd_malware_clean_tool/blob/master/README.md) will be useful for removing the Kerberods malware. Other malware payloads might need different cleanup tools depending on which attack and payload were used. A good starting place for detecting other types of infections [are the scanners linked here](https://www.tecmint.com/scan-linux-for-malware-and-rootkits/). Once a particular infection is identified, googling for "____ removal tool" is a good place to start if the scanner was unable to remove the malware automatically.

Taking in consideration your application version and symptoms, it is likely that you are affected by this vulnerability.

comments: author: David Garc?a
body: Thank you Diego,

That was it, everything is working now and I have updated to 6.15.2!!

I couldn't make the malware scanner work but for now everything is ok, hope it stays correctly.

Thanks!


author: Grigory Salnikov
body: Hi [@David Garc?a](/t5/user/viewprofilepage/user-id/1175514) !

Welcome to our club: [1](https://community.atlassian.com/t5/Confluence-questions/Confluence-crashes-suddenly-quot-kernel-too-old-quot/qaq-p/1059117), [2](https://community.atlassian.com/t5/Confluence-questions/Confluence-process-is-stealthy-killed-short-after-the-startup/qaq-p/1059245)

comments: author: David Garc?a
body: Thank you Grigory!


Tags: confluence-server

server