youngmon/atlassian-qna huggingface dataset:
why page's attachments include images, draw diagrams via draw.io, missed in confluence pages?
Asked by Shima:

draw.io files missed \& get error 404  
images missed \& get error -\>

"  
Ouch! We can't load the image.

/download/attachments/2392683/burndownsprint10.png?version=1\&modificationDate=1630410059047\&api=v2

"


Answers:
author: Nic Brough -Adaptavist-
body: Is this happening in a browser?

Have you checked that the file exists on the disk?

Is it all files, or just draw.io files, or files of a specific type or something?

comments: author: Shima
body: 1. Yes

2. we can not find the path of attachments on our disk, can you tell me the path of attachments or which folder we should search about?

3. The attachment files we had: images (.png/.jpg,...) \& draw.io files, pdf files, the result all attachments files  

<br />


author: Nic Brough -Adaptavist-
body: Ok, the answer to 3 suggests you may have moved or removed the attachments directory on the server.

Check the existence of, and the permissions on, the directory called attachments you should find under the Confluence home directory on your Confluence server.


author: Shima
body: The strange thing is that it is not moved or removed.  
I will definitely check directory.


author: Shima
body: hello [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)   
In this path: directory /var/atlassian/application-data/confluence/  
existance data, just:  
ya injoori ham mitooni befresti:  
\`\`\`  
drwx------ 2 2002 2002 4096 Jul 24 13:49 bundled-plugins/  
drwx------ 3 2002 2002 4096 Jul 24 13:49 .cache/  
-rw-r----- 1 2002 2002 6368 Sep 4 14:35 confluence.cfg.xml  
drwx------ 4 2002 2002 4096 Sep 4 14:35 index/  
drwx------ 3 2002 2002 4096 Jul 24 13:49 .java/  
drwx------ 2 2002 2002 4096 Aug 29 19:12 journal/  
-rwx------ 1 2002 2002 0 Jul 24 13:49 lock\*  
drwx------ 2 2002 2002 4096 Aug 25 19:41 logs/  
drwxr-x--- 2 2002 2002 4096 Sep 4 14:33 plugins-cache/  
drwx------ 5 2002 2002 4096 Jul 24 13:49 plugins-osgi-cache/  
drwx------ 2 2002 2002 4096 Jul 24 13:49 plugins-temp/  
drwx------ 2 2002 2002 4096 Jul 24 13:49 shared-home/  
-rwx------ 1 2002 2002 450 Jul 24 13:49 synchrony-args.properties\*  
-rw-r----- 1 2002 2002 62396965 Sep 4 14:34 synchrony-standalone.jar  
drwx------ 2 2002 2002 4096 Sep 4 14:35 temp/  
drwx------ 2 2002 2002 12288 Sep 4 14:33 webresource-temp/  
\`\`\`  
there isn't directory -attachments.  
and I checked permissions. they're OK.  


author: Nic Brough -Adaptavist-
body: Ok, look beneath "shared-home" in there.


author: Shima
body: Hello [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)   
How are you?  
Unfortunately "shared-home" is empty.  
What Can I Do?


author: Nic Brough -Adaptavist-
body: You'll need to restore the files from the backup your admins took before they deleted them all.


Tags: data-center

server
Confluence Server doesn't work
Asked by Sergey Kondakov:

When I've just started Confluence sever it works properly, but after 10-15 minutes it's starting some process which loading CPU to 100% and I can't to enter into web interface at all. At ssh console I see that JAVAE process under user confluence use all available CPU time.

![image.png](/t5/image/serverpage/image-id/158985i09331FA3685DDA71/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/158986i3E80C1BA225BF59D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Hana Ku?erov?
body: Hi [@Sergey Kondakov](/t5/user/viewprofilepage/user-id/2430562) ,

please look like [here](https://community.atlassian.com/t5/Confluence-questions/Confluence-server-works-fine-for-about-15-min-and-then-it/qaq-p/1796123), it seems to me it could be the same problem.

comments: author: Sergey Kondakov
body: Maybe. I see that appear new executable script at /tmp/javac. Ive just delete it and change all passwords. Then openssh-server should be reinstalled there rise some problems with dependents. At this time problem solved.


author: Sergey Kondakov
body: Ah and Oh. Today I've see that appears new malfunction process at tmp directory. T've killed administratively but it shows that Confluence has back door to place and run malfunction code at /tmp directory.


author: Hana Ku?erov?
body: Hi [@Sergey Kondakov](/t5/user/viewprofilepage/user-id/2430562) ,

probably you need to apply the patch or upgrade your Confluence, see [here](https://confluence.atlassian.com/doc/confluence-security-advisory-2021-08-25-1077906215.html).


author: Daniel Ebers
body: Hi [@Sergey Kondakov](/t5/user/viewprofilepage/user-id/2430562)

while patching the vulnerable Confluence installation alongside with removing the malicious crypto miner is the correct measure in first place you would need to assess if the server is compromised in a way it needs probably to be restored from backup.

Basically a machine got hacked like yours should not be trusted anymore. Please do a thorough check of the environment, too. The malware seen in that cases is reported to "jump" to other hosts, too.

Regards,  
Daniel


Tags: confluence-server

server
We are not able to create Jira Issues from a Product Requirements Table.
Asked by Danyal Iqbal:

We have linked Confluence with a Jira Project, I can verify that it's linked on the settings page of the confluence space. When we are in Viewmode, mark text on the requirements table and click create issue, nothing happens and the console prints some errors.

![Bildschirmfoto 2021-09-04 um 14.16.31.png](/t5/image/serverpage/image-id/158964i9E68F326AB6F0FC0/image-size/large?v=v2&px=999 "Bildschirmfoto 2021-09-04 um 14.16.31.png")![Bildschirmfoto 2021-09-04 um 14.19.15.png](/t5/image/serverpage/image-id/158965iC4099B7D2CCE5A52/image-size/large?v=v2&px=999 "Bildschirmfoto 2021-09-04 um 14.19.15.png")


Answers:
author: Fabian Lim
body: Hi [@Danyal Iqbal](/t5/user/viewprofilepage/user-id/2568907)

I would check If there are any mandatory fields when you create the same ticket in jira. It's possible that jira is blocking it because they are missing. Creating tickets from confluence only allows you to have the summary and description.

Cheers

comments: author: Danyal Iqbal
body: Well on the issues page there are some contextual fields as well.

![Bildschirmfoto 2021-09-04 um 14.35.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/158966iA095437DE48149CC/image-size/large?v=v2&px=999 "Bildschirmfoto 2021-09-04 um 14.35.34.png")


author: Fabian Lim
body: [@Danyal Iqbal](/t5/user/viewprofilepage/user-id/2568907)

I'm more interested to see whether you have red asterisks besides the fields on your create screen other than the summary.


Tags: cloud

confluence-cloud
Confluence server works fine for about 15 min and then it crashes
Asked by Unity Web:

Hello,

My confluence server works fine for about 15 min and then it crashes and I need to restart the service.

Memory doesn't seem to be the issue as I increased it to 10Gb.

Also, the Heap memory was increased to 1500mb..

No useful information in the logs regarding the crash.

Any ideas?

It just started happening all of the sudden.

I upgraded to the latest version to see if this would solve the issue but I have the same result.

Please note that JIRA Server is also running in the same server and facing no issues at all.

Best Regards,

Daniel Sanchez


Answers:
author: Unity Web
body: I found the issue. We were a victim of a cryptominer attacking a vulnerability in confluence:

<https://www.bleepingcomputer.com/news/security/atlassian-confluence-flaw-actively-exploited-to-install-cryptominers/>

The cryptominer was killing confluence...

The problem has been solved and the server patched :)


author: Mohamed Adel
body: Hi [@Unity Web](/t5/user/viewprofilepage/user-id/439115)

Can you share the server logs from **confluence-application.log**.

Thanks in advance

Mohamed Adel


author: Daniel Ebers
body: Hi [@Unity Web](/t5/user/viewprofilepage/user-id/439115)

while patching the vulnerable Confluence installation alongside with removing the malicious crypto miner is the correct measure in first place you would need to assess if the server is compromised in a way it needs probably to be restored from backup.

Basically a machine got hacked like yours should not be trusted anymore. Please do a thorough check of the environment, too. The malware seen in that cases is reported to "jump" to other hosts, too.

Regards,  
Daniel


Tags: confluence-server

server
Locating pages without content except the title
Asked by Tami Dubi:

Hi,

How could I locate and delete a massive amount of pages we have accumulated in Confluence which are empty ( have only a title but nothing is written in them) and don't have sub-pages = they don't act as a hierarchy creator?

Thanks,

Tami


Answers:
author: Kishan Sharma
body: I would suggest writing a script which will fetch your content from all spaces and then decide based on character count in the pages (eg: less than zero ie empty) and then notify the page creators asking them to delete those empty pages.


Tags: cloud

confluence-cloud
Team boards not appearing in the "move" and "team board" list
Asked by Denise Lang:

When looking to move a card from one board to another, when I click on "move", my "writers" board does not appear. It also does not appear in the team board list (from the drop down menu on the top left corner). But it does appear in the "recently viewed" list from the drop down menu in the top left corner. How do I get it to appear all the time? I am on the team that the team board is on. Thanks in advance.


Answers:
author: Iain Dooley
body: [@Denise Lang](/t5/user/viewprofilepage/user-id/3588362) are you a member of the board or is it just a board in a team you're a member of? In order for it to show up in those menus you have to actually be a member.

Any board you view (team, public, personal etc.) will show up in recently viewed

comments: author: Denise Lang
body: Member of the team and this is a team board. Do people have to be invited to team boards? (Thanks for your help! I'm new here.)
Can I lock the lists?
Asked by Frank Furman:

Hi--I have a broader team working on a board....they need to move cards, add cards, etc, and add comments. But people keep adding new lists. Can I lock the board such that no new lists can be added?


Answers:
author: Iain Dooley
body: [@Frank Furman](/t5/user/viewprofilepage/user-id/3519396) there's no way to lock them. Using the API you could automatically remove lists added by people who aren't admins for example.

Might be better just to ask people not to create new lists, though.

Another question might be: why do they feel the need to create new lists? Perhaps there's an opportunity to improve the workflow or board design

comments: author: Frank Furman
body: Thanks [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) , very helpful
Focus on a card in a list after searching.
Asked by PCJ52:

I have a number of list that are long and the cards tend to be grouped together by a certain topic. When locating a card via a search , after looking at the card and closing the card, it would be very handy to have the board focus on the card that was just closed so I can scroll through similar cards. Does anyone know of a way to accomplish this?

Thank you.


Answers:
author: Garrett
body: I'm afraid there isn't a way to focus on that card after searching for it currently, but I do agree that would be a nice addition to the product. I'll let our team know about your interest in this.

As a workaround for now, you could search in that specific board to filter down the cards you see in those lists, making it a bit easier to find and reopen them.

<https://help.trello.com/article/787-filtering-search-cards-on-a-board>
I tried to switch from e-mail authentication to Google, but it won't remember the Google account.
Asked by timothy_bttrcode:

I tried to switch from e-mail authentication to Google authentication. I found a helpful post explaining I'd just have to log into trello with the Google account, even though it wasn't associated with an account yet, and it would ask me to sign in with my e-mail as well, to know which existing account the Google account would be associated with. So far so good.

I logged in with Google, it asked me to log in the old fashioned way, to link my Google account to my existing e-mail authenticated account. So I did.

After doing this I am redirected to an Atlassian page telling me I've created a new Google account, and I can visit my existing boards. I can see all the boards I'm a part of, and the account seems to be linked correctly. It all seems to work up to this point.

When I try to then log out, and then use the newly associated Google account to log in again (on the same, or a different device), it asks me to confirm the account it belongs to again. I have to log in with my e-mail again, and I am again welcomed by the Atlassian page telling me I've just added a new Google account, even though it's the same one I linked a minute ago. This happens over and over again. It doesn't seem to remember that I tried to link my Google account to an existing e-mail authentication account, and every time I try to log in with the Google account, it will treat it as an account it's never seen before.

I checked my e-mail to see if there was some final confirmation message I was missing, but nothing, other than that someone logged into my account, and I can flag it as suspicious behaviour, which is obviously not what I want.

Has anyone experienced this before? Or an I just being a bit of an idiot here, and there's something obvious I'm missing ; ) ?

Any help is greatly appreciated!


Answers:
author: Garrett
body: Hey Timothy,

Sorry to hear about the trouble. Since this issue is concerning your account details, would you mind reaching out to us about this at <https://trello.com/contact> please?

That way we can take a closer look at this more privately.
Card copying
Asked by Aimee:

Hello,

Is there a way to copy a card from one board to another and still have it updated on both boards?

thanks

Aimee


Answers:
author: Sloan
body: Hi Aimee

Yes, it is even relatively simple to do. Check out this guide by Trello, under the first heading "Cards" you see what you are looking for: <https://help.trello.com/article/802-copying-cards-lists-or-boards>

Cheers  
Niklas

comments: author: Sloan
body: But please note they won't be synced -\> updated.

If you want to do this read this blog-post: <https://blog.trello.com/trello-unito-power-up>


author: Aimee
body: Thanks, but it seems it only works with Team board and at the moment I am looking to sync personal boards

thanks

Aimee
is it possible to send an attachment to a trello existing card from other apps?
Asked by Bruna Junckes Sant Anna:

is it possible to send an attachment to a trello existing card from other apps?  
because i just see the option create a new card, but i want to attach the document to an existing card.

is it possible?


Answers:
author: Esme Crutchley
body: Hi Bruna,

The way that I've got around this is to have the document or file saved on my phone, then open the card I want in Trello on my phone, click 'add attachments', and find the file and add it that way. I'm using an iPhone, so when I click on 'add attachments' I then chose 'choose a file' and this brings up my iCloud Drive. If the file I want isn't in iCloud Drive, I select 'browse' at the bottom, then 'browse' at the top and it takes me to all the accounts that I have synced to Apple's Files app and I can find it there.

Hope that helps

Esme :)

comments: author: Esme Crutchley
body: Also, if you don't have your Google Drive, Box, Dropbox or OneDrive switched on, you can do that within this popup window as well, so everything you've got on your phone no matter which storage solution you use, you'll be able to attach it

Esme :)


author: Bruna Junckes Sant Anna
body: thanks, i do that, but is so much easier if i could just be at whatsapp or other app and send direct to the card i want.. but i dont think is it a way


author: Esme Crutchley
body: There might be a Zapier integration, of an IFTTT recipe that you could use?
Save file as... > Failed - Network Error
Asked by Gedas Barodica:

Hi all,

I'm having some difficulties to save/download my attachments. The 'save as' window appears only after clicking 'save link as...' twice. Once it appears and I click save I receive 'Failed - Network Error'.

I tried multiple browsers and multiple PC's within the office - same error. Funny enough, everything works fine on my home PC (same account).

Any ideas what could cause this error?

Kind Regards,

Gedas


Answers:
author: Garrett
body: Hey Gedas,

Since the same thing seem to be working on your own home PC, it sounds like there may be something blocking you at the network level.

I'd recommend checking in with your company IT team to see if Trello is being blocked to some degree. The following docs should help with that!

* <https://help.trello.com/article/1072-configuring-your-firewall-for-trello>
* <https://help.trello.com/article/771-loading-resources-from-trellos-cdn>

I hope that helps!

comments: author: Gedas Barodica
body: Hi Garrett,

Thank you very much for getting back to me.

After some time spent troubleshooting the issue, we found out that we're having an issue with Amazon AWS. This consequentially affected Trello files as I assume they're linked in some way.

Either way, the problem seems to be rectified now, but thank you very much for your help!

Kind Regards,

Gedas
Can I gather all users' emails from Jira and Trello?
Asked by IWS Administrator:

Hi,

I have a problem with gathering email addresses from Jira and Trello. Our app is syncing data via Trello and Jira API, so that user can see his jira tickets, trello boards and cards as part of our system. We sync users of our system with Jira/Trello users via their emails. The problem is that neither Jira nor Trello APIs return emails with user info by default. I understand that I can have my app whitelisted (I sent request for that here: <https://ecosystem.atlassian.net/servicedesk/customer/portal/14/DEVHELP-3591?created=true> As it seams, this will work only for Jira, right? Is there an option, how to gather emails from Trello too?

Thank you!


Answers:
author: Torben_trello
body: We do not share or display users' email addresses in the app or provide them in the API for privacy reasons.

comments: author: IWS Administrator
body: Of course, I understand, but apparently there is a way, as e.g. this post is describing: [https://community.developer.atlassian.com/t/guidelines-for-requesting-access-to-email-address/27603](https://community.developer.atlassian.com/t/guidelines-for-requesting-access-to-email-address/27603?)

My question is then whether I can get my app whitelisted to be able to call the email api, and whether this applies to both Jira and Trello.


Tags: api

email
Is anyone else having problems with the Streak Habit Tracker?
Asked by Lisa Jahn:

For some reason, my habit tracker will not work on the cards that I had them on. It shows I still have the power up for the board, but it won't work on the cards. Was there an update? Did I miss something?


Answers:
author: Garrett
body: We haven't seen any other reports of this on our end, Lisa.

Would you mind opening your browser's console, then try to view that tracker on your cards once more please? If you spot any errors, please take a screenshot of them and pass them along.  

To bring up the console:   

\* Chrome: Cmd+Opt+J (Mac) or Ctrl+Shift+J (Windows)  
\* Firefox: Cmd+Opt+K (Mac) or Ctrl+Shift+K (Windows)  
\* Safari: Go to Preferences (Ctrl+,) and enable the "Develop" menu via the "Advanced" tab. Then click on the button on the upper-right that looks like a page, then the Develop menu. Select "Show JavaScript Console".  

comments: author: Lisa Jahn
body: Thank you. It appears the Streak Habit Tracker doesn't work in internet explorer, but it works OK in Chrome. I guess I'll have to use Chrome for Trello for now. Thanks again!
label disapeared
Asked by Romain Fiorotto:

Hello ! I've clicked on a label in my trello board and all my labels have disapeared.

Please help me


Answers:
author: Iain Dooley
body: [@Romain Fiorotto](/t5/user/viewprofilepage/user-id/3586725) do you mean that you clicked on a label name and now you can only see label colours? You can click on any label colour again to display names. The semi-colon (;) keyboard shortcut also toggles showing/hiding label names on the front of cards.


Tags: label
Where do I find a list of all ButlerBot operations executed towards by limit ?
Asked by Ian Bayne:

I run my business on Trello with Butler, and as we grow we are hitting Operations Limits in Butler. I am looking for all the commands that counted towards the limit. I have gone onto the log of each board and combined them, but this only shows about 30% of the commands.

I have tried Trello Support but they refer me to the fact it is no longer supported so they can't help :(

I have also tried the "Usage Log" on the dashboard which only gives me 8% of the commands I am consuming.

I would welcome solutions because when I reach my limit my whole company's operations stop, and my upgrade cost is unsustainable for me at this point.


Answers:
author: Iain Dooley
body: [@Ian Bayne](/t5/user/viewprofilepage/user-id/3586385) one thing you could do is start by using the command importer to bring everything into the power up, even commands that can no longer be edited in the Power Up can still be imported, YMMV I haven't actually tried this but it would put you in a supported environment:

<https://help.trello.com/article/1191-butler-bot-command-importer-for-legacy-accounts>

Another option for a short term fix if you're on a team plan is to add new members to your team in Trello by aliasing your existing Gmail account to add more command quota, like:

iaindooley+butlerdummy10@gmail.com

I did this quite a bit when I started running into usage quotas and things would fall of a cliff but there was no way to just buy more commands! I'm not sure what plan/version you're on and whether or not this will work for you.

I don't know of a way to determine which commands are contributing to command runs and I don't have access to a dashboard anymore to try and explore it. One option might be to disable silent mode so that Butler posts a comment each time a command is run then review your board activity to see which cards are the noisiest... but that's not particularly accurate!


Tags: butler

limit