youngmon/atlassian-qna huggingface dataset:
Can we track a level deeper than a card?
Asked by Liv Marx:

Can we track a level deeper than a card? i.e. Can we make tasks in a checklist into cards that nest under a parent card? Or can we group cards in some way (other than labels, which feel too broad, or lists, which I'm using to track progress) to indicate they are part of the same project? I want more visibility than the checklists in cards, but the labels feel too broad.

For example, I'm creating a deck to pitch an idea. The label might be "Fundraising." The card would be "Create Pitch Deck." Inside of the card, I might have 10 tasks that I want visibility into e.g. "Outline deck," "Find stats on X," "Create Revenue Model," etc.

If I turn each of these tasks into cards, is there a way to group them? Or indicate they are part of the same project?

What would you recommend for this use-case? Thanks!


Answers:
author: milynnus
body: [@Liv Marx](/t5/user/viewprofilepage/user-id/5598622)

One way to do this is to use cardlinks.


Tags: checkbox

checklist

cloud

trello-cloud
Page not found.
Asked by Nusaibah shafei:

Page not found. {#toc-hId--327394589}
-------------------------------------

This page may be private. If someone gave you this link, you may need to be a board or Workspace member to access it.  
Not **Nusaibah shafei** ? [Switch accounts](https://id.atlassian.com/login?prompt=select_account&continue=https%3A%2F%2Ftrello.com%2Fauth%2Fatlassian%2Fcallback%3FreturnUrl%3D%2Fcard%2Fboard%2F-%2F%2FOptimistic_Card_835bcd4a-4fea-4f1e-9b72-40a8339a8cf6&application=trello)


Answers:
author: Peter Van de Voorde
body: Hi [@Nusaibah shafei](/t5/user/viewprofilepage/user-id/5598410) ,  

Welcome to the Atlassian Community.   

It sounds like someone shared a private board with you.   
They'll need to add you to grant you permission to access it.   
By either adding you to the board or Workspace as a member.  

Cheers,  
Peter


Tags: cloud

trello-cloud
How can get new 2FA code?
Asked by dangchison:

I have new my phone, but I don't save 2FA code of the Trello app.  
So I logined Atlassian app, but when I connect Trello app from Atlassian app, it didn't work because I lost 2FA code Trello. So I want to recover or disabled 2FA code trello, How to do that?


Answers:
author: Austin
body: Thanks for reaching out. I have started the account recovery process. Please check your inbox for more information!  

<br />

For others who may be experiencing this issue, Please use these steps to get a recovery email to replace the 2FA codes:

1. Go to <https://id.atlassian.com/login?application=trello>
2. Enter your email address and password
3. When the screen asks for a verification code, select: Can't use your phone?
4. On the recovery code screen, select: Can't find your recovery key?
5. Select: Send recovery email.

[Here's a video with these steps](https://www.loom.com/share/99129c1eff8446f7a7957b589af377ea?sid=b794cbb3-f947-4623-bde8-5e1336dc8cc2)

After 24 hours, we'll send an email with a one-time link that lets you access your account and directs you to the two-step verification settings page. Please check your inbox in 24 hours. The link in the email will expire unless used in time.

Please let us know if there are any issues accessing the account!


Tags: 2fa

cloud

login
When using email-to-board body of the email shows up twice in the description
Asked by Maria Cortes:

When using email-to-board, the body of the email is supposed to show up in the description. For some reason the body shows up twice in the description. This is a problem as I have automation that depend on the description.


Answers:
author: Beth French
body: Hi Maria,

This is definitely not expected behavior but having a hard time replicating. Could you share a card id where this is happening and we can look at the logs?  

To get a card id:

* Open the card back by clicking on the card
* In the browser location bar, copy the alphanumeric id within the url:
  * example: <https://trello.com/c/>**vmX274Ch**/

Cheers,  
Beth


Tags: cloud

trello-cloud
MIS TABLEROS HAN DESAPARECIDO
Asked by M?nica Bravo:

Buenos d?as,

Empec? a utilizar esta herramienta (su versi?n gratuita) hace unos d?as y ten?a un par de tableros...

Hoy he entrado para continuar con ellos y no est?n. Han desaparecido. Me aparece todo como nuevo, como empezar de nuevo.

?Hay alguna forma de rescatar la informaci?n que ahora no veo?

Muchas Gracias!


Answers:
author: Vronik
body: Hola

Revisa este post, a ver si te da pistas

<https://community.atlassian.com/t5/Trello-questions/Han-desaparecido-todos-mis-tableros/qaq-p/2305840>

Saludos


Tags: cloud
setting full day date on trello card without time
Asked by Riccardo Di Maria:

I would like to set up a date from trello card avoiding the time and settle it as a all day date


Answers:
author: Riccardo Di Maria
body: ![screenshot-trello_com-2024_09_20-20_40_53.png](https://community.atlassian.com/t5/image/serverpage/image-id/348455iFBCC5EDCFE10711D/image-size/large?v=v2&px=999 "screenshot-trello_com-2024_09_20-20_40_53.png")


author: Brittany Joiner
body: [@Riccardo Di Maria](/t5/user/viewprofilepage/user-id/5597839) unfortunately the time is an included piece of the due date field so there's not really a way to change that.


Tags: cloud

trello-cloud
I am trying to find the Pocket A Card Power Up.
Asked by Jay Wojcik:

We want to keep older information (i.e., old budgets, checkbook registers, invoices) but not have every title displayed.

We could use the Pocket A Card Power Up to add it to our current Financial Card.

However, I need help finding Power Up to download.

There is no information about it under the Trello Help tab.

Any thoughts?

TY


Answers:
author: Jan Gebauer
body: Hi Jay,

what do you mean you can't find a place to download Power Up?

If you click "Add Power-Up" on the Pocket A Card page <https://trello.com/power-ups/630d74e4e1bab6013d6c1160>, it will guide you through the setup.

Kind regards,

Jan

comments: author: Jay Wojcik
body: TY. I went to Power-Ups but could not find the Pocket App. I appreciate that you shared the link.


Tags: cloud
?Porque no se estan exportando completa la informacion en formato JSON?
Asked by Roberto Franco:

Llevo tiempo exportando mis tableros en formato JSON, pero ayer, de repente dejo de funcionar bien, y no exporta toda la informacion del tablero


Answers:
author: Andrea Crawford
body: Hi [@Roberto Franco](/t5/user/viewprofilepage/user-id/5173078) Apologies for the trouble you've had with board JSON exports. Our engineering team has identified and fixed the issue. Please try again and let me know if it's working as expected now. Thanks!

comments: author: Roberto Franco
body: It works now, thank you


Tags: cloud

trello-cloud
The Trello font on Firefox appears to be different from other browsers, is there a way to fix it?
Asked by umar:

Hi! I was creating a board on Trello and noticed that the font was different compared to Google Chrome. I was specifically wondering if it is possible to change it back to the original. I do not believe it is related to my extensions since I removed all of them yet the issue was still there.


Answers:
author: Liz Tanner
body: I am pretty sure there is not a fix for this but I at least can get you a reason:

Chrome and Firefox render fonts differently! They have two different engines that interpret what they look like just a bit different. A related heads up: Fonts between OSes differ too! Helvetica is notoriously different on iOS vs. Windows..

Used to cause us WCAG/508-related fits in L\&D. I will keep an eye out for any resolutions but wanted to let you know, you are 100% right, and it's annoying, to say the least.

comments: author: umar
body: I understand, thank you. It sucks that it can't be fixed.


Tags: cloud

trello-cloud
How do you solve "approaching the limit on the number of lists you can have"?
Asked by Matt Parker:

I've just gotten the warning "You are approaching the limit on the number of lists you can have on a board. Please remove any lists which are unnecessary." This is on a board where I have ballpark 1,000 archived lists and 5 unarchived lists. I've deleted all archived cards, but the lists the cards were on remain in the archive. From what I can tell, there is no way to delete them. So when the warning says to "remove" them, what does it expect me to do? It's obviously not going to be a scalable solution for me to unarchive 1,000 lists and move them to some kind of Archived Lists board, and my preference is not to have to abandon this board and create a new one.  


Answers:
author: Augusto Lisboa
body: Hi Matt!

In this situation, our best option is to transfer the unarchived lists to a new board or create a duplicate of the existing board.

Options include:

* [Moving Cards or Lists](https://support.atlassian.com/trello/docs/moving-cards-or-lists/#:~:text=To%20move%20a%20list%20to%20a%20different%20position%20on%20the%20board%2C%20click%20the%20context%20menu%20in%20the%20upper%20right%20of%20the%20list%20and%20then%20choose%20%22Move%20List.%22)
* [Copying cards, lists, or boards.](https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/)

Unfortunately, there is currently no method for bulk management of these lists.

To prevent this issue in the future, we recommend checking out a community discussion on implementing automation: <https://community.atlassian.com/t5/Trello-questions/Looking-for-simple-Deleting-Lists-workaround/qaq-p/2361227>


Tags: cloud

trello-cloud
How can I open a card in a new browser tab / window?
Asked by Hans Meier:

Some time ago, it was possible to open a card in a new browser window by clicking on the pencil, and then using the right mouse button on "open card" to open the context menu (open in new tab, open in new window...) in Windows / Google Chrome.

This does not work anymore.

I usually need two cards or more open at the same time.

For now I have not found any way to quickly open a new card in a new browser tab or window.

This is really annoying and wasting my time, as I need to copy the URL of the card and paste it to another browser window.

Is there no way to quickly open a card from the list view or from an already opened card in another browser tab /window?


Answers:
author: Raymond Wang
body: Hey [@Hans Meier](/t5/user/viewprofilepage/user-id/5597263), thanks for the feedback! We didn't mean to take this functionality away, and it's a good suggestion, so I'm going to restore the ability to right-click the "Open card" button in the card editor. That change should be live for you later today.

comments: author: Frank Stocksiefen
body: .


Tags: cloud

trello-cloud
css hashing on trello site breaks plugins
Asked by witkups:

Hello, for the recent years there were multiple plugins like plus for trello, which are working using for instance your page structure, recognized by CSS selectors, classes especially.  

Since yesterday something significantly has changed, as I see. At least I see more hash classes, which were not there before.  

Could you please turn it back?


Answers:
author: witkups
body: have just switched to another google account (for trello, the logged one in chrome is the same), and there it is correct. Also, on another device, and in another browser, the problem is the same - CSS classes are hashed, for all my boards.  
What is going on there? It started 2 days ago

comments: author: witkups
body: How is that possible that on one account, the same button with \`data-testid="card-back-move-card-button"\` has the following structure  
\<button class="O6RBvoSEAyiJ4B bxgKMAm3lq5BpA PnEv2xIWy3eSui SEj5vUdI3VvxDc" type="button" data-testid="card-back-move-card-button" tabindex="0"\>\<span class="nch-icon A3PtEe1rGIm_yL neoUEAwI0GETBQ gNDonYrNSA1GXJ"\>\<span data-testid="MoveIcon" data-vc="icon-MoveIcon" aria-hidden="true" style="--icon-primary-color: var(--ds-text-accent-gray-bolder, #172B4D); --icon-secondary-color: inherit;" class="css-snhnyn"\>\<svg width="24" height="24" role="presentation" focusable="false" viewBox="0 0 24 24" xmlns="<http://www.w3.org/2000/svg>"\>\<path fill-rule="evenodd" clip-rule="evenodd" d="M12.292 4.29149C11.903 4.67949 11.903 5.31649 12.292 5.70549L17.586 10.9995H4C3.45 10.9995 3 11.4495 3 11.9995C3 12.5505 3.45 13.0005 4 13.0005H17.586L12.289 18.2965C11.9 18.6855 11.9 19.3215 12.289 19.7105C12.678 20.1005 13.315 20.1005 13.703 19.7105L20.702 12.7125C20.704 12.7115 20.706 12.7095 20.709 12.7075C20.903 12.5145 21 12.2565 21 11.9995C21 11.7425 20.903 11.4855 20.709 11.2915C20.706 11.2905 20.703 11.2885 20.701 11.2865L13.706 4.29149C13.512 4.09749 13.255 4.00049 12.999 4.00049C12.743 4.00049 12.486 4.09749 12.292 4.29149Z" fill="currentColor"\>\</path\>\</svg\>\</span\>\</span\>Przenie?\</button\>  

And on another  

\<a class="button-link js-move-card" href="#" title="Przenie?" data-testid="card-back-move-card-button"\>\<span class="icon-sm icon-move"\>\</span\>\<span class="js-sidebar-action-text"\>Przenie?\</span\>\</a\>  

What is going on there?


author: witkups
body: The same has happened for another account. What is going on guys?!


Tags: cloud

trello-cloud
Import from repo only yields one component
Asked by Andy Olson:

I'm trying to import from our repo SRC. Scanning it yields a single component, also called SRC. What's going on? I expected it to find individual files. Reading through the github import documentation, I can't identify a step I'm missing.


Answers:
author: Alastair Wilkes
body: Hi Andy

The behavior you're describing sounds like what we'd expect - Compass is set up for a 1:1 component:repo mapping.

What behavior would you expect? Or rather, what files do you expect it to find?

Thanks,

Alastair
Optic availability
Asked by Jeff Madison:

The [announcement about Optic](https://www.atlassian.com/blog/announcements/optic-acquisition) is fantastic news. It states "Optic will be integrated into Compass". When will we know when that will happen? Can't wait!


Answers:
author: Kelvin T
body: Hey [@Jeff Madison](/t5/user/viewprofilepage/user-id/5419621)

I hope you are great. This is Kelvin from the Compass Support Team. Thank you for your question!

I'm happy to inform you that Optic has already been integrated into Compass. If you open a component page in Compass, you will see the "API specification" section in the side menu.

![Screenshot_30_08_24__15_20.png](https://community.atlassian.com/t5/image/serverpage/image-id/344855iA0C47089E9514CDC/image-dimensions/570x208?v=v2 "Screenshot_30_08_24__15_20.png")

This feature scans connected repositories for OpenAPI YAML files and displays them in the Compass component's API spec viewer (API Tab).

To ensure the API can discover spec files, below are the requirements:

* Component Type: `Service`, `Application`, `Other`

* Bitbucket / Github Forge App is connected with Compass

* The repository with the spec file is connected to the repository

  * Spec file supported extension: `.yml` `.`yaml and `.json`

  * OpenAPI Specfile Version: [Swagger spec v2](https://swagger.io/specification/v2/) and [OpenAPI 3 / 3.1](https://swagger.io/specification/).

Please feel free to let me know if you have any questions. I'm here to help!

comments: author: Jeff Madison
body: Thanks, Kelvin. That original announcement also mentioned that adding Optic to Compass "will help teams adopt common sets of standards for design, security, and stability. Their API quality and stability with be tracked alongside your other scorecards." How will that be surfaced in Compass?
Details on derived metrics
Asked by Thomas Hasfjord:

Derived metrics in Compass looks very useful. But the documentation about each metric is a bit lacking. To me some of the metrics look wrong compared to what i see in the connected bitbucket cloud repo.  
Can you describe in detail how the metrics are derived?  

**Build time**   

- Is this the billable build minutes or the time from start to end of the pipeline?  
- Which builds are included in the calculation? are failed, stopped or ongoing builds included?  

**Deployment time** - What time is this? the time for a step that has an attached production deployment? or the whole pipeline? Something else?  

**Success rate** - What constitutes a success? The pipeline that is completed and successful?  
- What constitutes a failure? both error and build failures?  

Im seeing a 100% success rate on on repo when the 25 previous build status are:  
- 1 Error  
- 2 Failed  
- 2 Stopped  
- 20 Successful  
Is this a bug, or am I missing something?  

How do re-runs of pipelines affect the various metrics?


Answers:
author: Thomas Hasfjord
body: Any news on this?


Tags: bitbucket-cloud
Is filtering components by owning team broken?
Asked by Jeff Madison:

If I go to the list of components and apply a filter by owning team, it initially works fine: it shows the components for the selected team.

But if save that URL and return later (or even just refresh the browser), the result is always an empty list.

I don't see this same problem when filtering by other fields such as tier. Only owner team seems broken.


Answers:
author: Pavel Shkleinik
body: Hello [@Jeff Madison](/t5/user/viewprofilepage/user-id/5419621),

Yep, we can confirm that it is a bug on our side and we'll address it shortly.

comments: author: Jeff Madison
body: Cool. Is there a Jira issue I can watch for resolution?


author: Pavel Shkleinik
body: For sure! Here you go:

<https://jira.atlassian.com/browse/COMPASS-17>


author: Pavel Shkleinik
body: [@Jeff Madison](/t5/user/viewprofilepage/user-id/5419621) the issue should be fixed now.


author: Jeff Madison
body: Indeed it is. Impressive turnaround time. Agile FTW!
Why does Compass need "Full access" key for PagerDuty?
Asked by Sara Tucker:

Wondering if there is any documentation on the reason that Compass integration with PagerDuty requires a "Full access" key?

<https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-PagerDuty/>

I couldn't seem to find any info on the why - only info that it is required.


Answers:
author: Ste Wright
body: Hi [@Sara Tucker](/t5/user/viewprofilepage/user-id/4532731)

I'm going to assume it's something to do with information being read/written between the two Apps requiring more permissions than read-oonly.

But, it's just a guess.

As it's not stated on the main documentation page, I would ask Atlassian Support for the reason - contact them here: <https://support.atlassian.com/contact/#/>

Let us know what they say!

Ste
P0 counts
Asked by vibhav_s_mb:

Is their a way to count number of P0's a compass component has, just that metric ?


Answers:
author: Alastair Wilkes
body: Hi [@vibhav_s_mb](/t5/user/viewprofilepage/user-id/5458328)

Thanks for your question - are you referring to tracking a Jira issue count (i.e., all issues with high priority)?

There's no simple way to do that right now, but we plan to add it in the future.

Al
GitLab: Integration w/o owner user
Asked by Tobias Rahloff:

Hi Compass community,   

Based on the [documentation](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Gitlab/#perform-the-integration), it is required to give Compass highly elevated permissions:

* do not set expiration date, leave it empty
* ? set required scopes for the token to "api" and "write_repository"
* ? select an owner role for the token
* have GitLab owner permissions for the group you want to connect

Why is this needed for, essentially, an IDP with DevEx/DORA Metrics BI Dashboard? Unfortunately, this requirement is currently halting the adoption of Compass. Similar tools like LinearB are fine with read-only access.

The only capability I could think of where write access would be needed is to add the \`compass automatically.yml\` file to repositories.

If this is the reason for owner + repo_write permissions, I think it could be a completely viable to just not use this feature.


Answers:
author: Josh Campbell
body: Creating merge requests (to add compass.yaml) and future plans to add the Templates feature to GitLab are the primary drivers for needing write permissions. Revisiting the permissions and seeing if we can ask for less and progressively get more (if needed/as Compass features are used) is something we can explore.

Did you try using an incoming webhook by chance?
GitHub templates and Compass templates
Asked by Ken Young:

I am looking to combine the use of the Compass template features combined with GitHub's repository template feature.

In my testing, it seems like the template feature will fork the Github template repository, instead of making a copy of the repository as I would expect. In my situation, we don't want to fork the repo.

Is there any additional configuration that can be done in the templates to not fork the repositories? Thx


Answers:
author: Josh Campbell
body: Hey Ken I know we've chatted since you posted this but just adding an answer in case others find it.

No other configuration option today to allow for clone vs fork but it's something we'll look to add in the future.


Tags: github
How can I get CircleCI logs in Compass for all projects
Asked by Harshitha Kandula:

Hi anyone know how to configure compass in circleci to get all project logs.


Answers:
author: Alie Sesay
body: Hello Harshitha,

You can integrate Compass with CircleCI using the Atlassian Labs Compass Orb. This integration will allow you to collect and manage logs for your project within Compass

For more detailed instructions, check the documentation:

* [Compass Integration Guide](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-CircleCI/)
* [Compass Orb on CircleCI](https://circleci.com/developer/orbs/orb/atlassian-labs/compass)

Warm regards,

Alie


Tags: atlassian-guard

cloud
Does Atlassian compass support Gitlab hosted using gitlabhost.com?
Asked by Joosep Ilves:

Hey,

Compass docs say only SaaS GitLab instances are supported. Wanted to double-check if GitLab instances hosted via gitlabhost.com are supported?

Best,

J.


Answers:
author: Vinicius
body: Hi there, Joosep!  

Unfortunately, Compass doesn't have a pre-built integration with Gitlab instances hosted via Gitlabhost at the moment, but you can use our public API to push events, metrics and more to make that integration: <https://developer.atlassian.com/cloud/compass/components/send-events-using-rest-api/>  

You can also build a forge app to cover that functionality: <https://developer.atlassian.com/platform/forge/getting-started/>  

I hope this helps, let us know if you have any questions!
ETA of Gitlab support for Compass templates
Asked by kjlarson:

<https://developer.atlassian.com/cloud/compass/templates/about-templates/#coming-soon>

We are analyzing whether to move forward with purchasing Compass or Port. If the gitlab support for templates which is listed as "coming soon" were available, then that would make Compass the choice for us. Can you please provide a rough idea of when that feature is planned to be released?


Answers:
author: Josh Campbell
body: Hey [@kjlarson](/t5/user/viewprofilepage/user-id/5429991) I'm from the Compass product team. Support for GitLab isn't planned for Templates within the next 6 months just to be transparent. Things can and do change but the current plan is to add more capabilities to the existing Templates for GitHub and Bitbucket to make them much more compelling. We do plan to support GitLab and support all the same features, but it's looking like closer to end of 2024 or early 2025.

comments: author: kjlarson
body: I do appreciate you sharing that info, thanks so much


author: Josh Campbell
body: No problem! FWIW I've added a +1 to the backlog ticket for GitLab support with Templates, the more I get the easier it comes to prioritize this! For anyone else reading who wants this feature please feel free to reply so I can also add your +1 :)


author: Ste Wright
body: Hi [@kjlarson](/t5/user/viewprofilepage/user-id/5429991)

Might be worth asking on this article: <https://community.atlassian.com/t5/Compass-articles/Introducing-Compass-templates/ba-p/2377359>

The Product Manager for Compass might see it there :)

Ste

comments: author: Josh Campbell
body: :)