youngmon/atlassian-qna huggingface dataset:
Assets not Replicated if Created from ScriptRunner Post-Function
Asked by Magnus Ljungkrantz:

We create Assets objects from a ScriptRunner post-function using HAPI:

Assets.create('DQAN', 'FollowUpNotification') {  
setAttribute('Name', "DBSQA-59559 SESA150547")  
}

The created object is only visible in the Assets GUI in a browser connected to the same Jira node (we have four) you were connected to during execution of the transition, i.e. replication to other nodes does not seem to work.

If we create the Assets object manually in Assets GUI or from the script above using ScriptRunner Console, it immediately becomes visible in a browser connected to any of our four nodes.  

Any ideas why?


Answers:
author: Ram Kumar Aravindakshan _Adaptavist_
body: Hi [@Magnus Ljungkrantz](/t5/user/viewprofilepage/user-id/4563142)

Could you please specify the Jira and ScriptRunner versions you are currently using?

Thank you and Kind regards,

Ram

comments: author: Magnus Ljungkrantz
body: Jira Datacenter 9.4.12, ScriptRunner 8.19.0, Jira Service Management 5.4.12.


author: Jeroen Poismans
body: Hi Magnus!

That sounds like an index replication issue indeed when working on a multi-node clustered environment. I suggest opening a support ticket with Adaptavist:

<https://productsupport.adaptavist.com/servicedesk>

They have excellent support and this might be an interesting case!

Regards,

Jeroen

comments: author: Magnus Ljungkrantz
body: I actually did that already. Brought it up here too just in case it is not a ScriptRunner-specific problem. I will let you know how it goes.

Thanks,  
Magnus


Tags: assets

jira-service-desk-server

jira-service-management

jira-service-management-server

replication

scriptrunner

workflow
nternal users were getting intermittent issue while accessing Jira cloud, Its impacting Jira Work ma
Asked by Tabassum Haseeb:

Issue reported date- Date Jan 18, 2024  

Issue - Internal users were getting intermittent issue while accessing Jira cloud, Its impacting Jira Work management, Jira Software, Jira Service Management \& nd Jira Product Discovery.  

Resolution provided - Jira engineering team implemented fixes for Jira, Need to know the exact fix implemented - Need the details.   
Status updates were shared on - <https://jira-software.status.atlassian.com/> but detailed info was missing  

RCA - Need exact root cause information \& also any action plans to prevent future issues.  

<br />

Issue duration- Between 06:52 UTC to 10:29 UTC Jan 18, 2024


Answers:
author: Rudy Holtkamp
body: [@Tabassum Haseeb](/t5/user/viewprofilepage/user-id/5411333)

Hi welcome to the community.

The community can't provide that information, so you need to submit a request in the Atlassian helpdesk, they can assist you with the RCA info. Normally they are very open about what happened and how they are going to prevent it in the future. But it might be a few weeks before they can disclose the information. You can create a support ticket here: <https://support.atlassian.com/contact/#/>

Good luck


Tags: cloud

jira-service-management

jira-service-management-cloud
Does QR Issue Card Printer PRO work with the brother P750W printer?
Asked by Louis Worsch:

Hello from Germany,

we just migrated to Jira Cloud and now we want to continue printing our labels for Assets. But the printer we used doesnt seem to work with Jira Cloud. We use the brother P-Touch 750W.

When i try to print a Label, the header is hardly visible or not at all. And the QR Code is very small, not really scannable.

Maybe someone had a similar problem with Label Printing and found a Solution.

Thanks a lot!

Louis


Answers:
author: Kelley R
body: Hi [@Louis Worsch](/t5/user/viewprofilepage/user-id/5411365)

I'm in the same spot as you. Same printer and same goal. Best I can tell, the QR code contains too much information to be printed at .91", the max for the PT750w. I'm hoping Atlassian responds with suggested hardware for labeling assets, as this feature seems functionally useless without the ability to translate into physical labels. It does seem to work if you take it up to 1.5/2" on two pieces of carefully aligned tape, but that's also obviously not a functional answer for any but the smallest shops.

comments: author: Kelley R
body: Upgraded to the Brother P-Touch P900c and it works. It's still a hassle getting the QR code out of assets. I've been right-click saving it locally, then importing into excel sized at 110 px. Second column with the actual name rather than the asset key, vertically. to print highlight selection, select size and length desired, set margin to .1", and choose fit columns to page. Prints nicely on .91" tape, scans, works.   
Deeply annoying they don't actually have minimum specs for the printer available, that the export doesn't give image files, and that it just gives you pages of barcodes when you do bulk rather than something useful.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

No. Cloud software does not talk to local hardware directly. You view things in your browser or client, which lives on your local machine and passes the work of printing (and all the rest) to the Operating system.

What you need to ask is "can my operating system provide printing services between my printer and client application?"


author: Laura Campbell _Seibert Media_
body: Hi [@Louis Worsch](/t5/user/viewprofilepage/user-id/5411365) Are you referring to the app by Tecnofor? I would recommend reaching out to their support: <https://jirasupport.atlassian.net/servicedesk/customer/portal/1>


author: Marc - Devoteam
body: Hi [@Louis Worsch](/t5/user/viewprofilepage/user-id/5411365)

Welcome to the community.

Jira Cloud is internet based, so it seems the printer has issues using data from the browser to print.

Does this happen with other browser content, if so then I would convey your message to the printer manufacturer.


Tags: cloud

jira-cloud

jira-service-management

jira-service-management-cloud

label

print
csv import
Asked by Christophe Jourdain:

Hello Community,

I 've just started with a free trial version of Jira Service management.  
I' ve just first installed Jira-native asset and configuration management

I like to know the way to I import some assets such as People from a file ?

Tus  
Kris


Answers:
author: Alex
body: [@Christophe Jourdain](/t5/user/viewprofilepage/user-id/5411326) Hi! try it.

**Assets -\>Object Schema -\> Configure-\> Import -\>Create configuration**

![step_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/301776iCD60C8566FDA8684/image-size/large?v=v2&px=999 "step_1.png")![step_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/301777iCFEF0099E5E3D1CD/image-size/large?v=v2&px=999 "step_2.png")

comments: author: Christophe Jourdain
body: Hy Alex,

On my side, i do not have so many selection such as LDAP Import, or SQL Import...

I do have only 4 different selections (Discovery, JSON, CSV, External Import)

Did you install a plugin on your side ?

Kris

Tus

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/301895i1362FE687F0D1434/image-size/large?v=v2&px=999 "image.png")


author: Deivid Araujo
body: Hello!  

Yes, you can!

Here's the documentation explaining how to do it:

<https://support.atlassian.com/jira-service-management-cloud/docs/import-objects-into-asset-in-jira-service-management/>


Tags: cloud

jira-service-management

jira-service-management-cloud
Enforce Comments on Customer Resolvement
Asked by Christian Sprenger:

We allow our customers to resolve the tickets from the Portal page.

![jsm-clo.png](/t5/image/serverpage/image-id/301749i21BD2F64C65644CF/image-size/large?v=v2&px=999 "jsm-clo.png")

However, we only receive a "Resolved" or "Cancelled". Can I somehow enforce a comment field, that I know WHY they want to close it?

Firstly, it would be good to know, secondly to prevent accidental closure.


Answers:
author: Kate Pawlak _Appsvio_
body: Hi [@Christian Sprenger](/t5/user/viewprofilepage/user-id/684046),

If you're looking for some workaround, you can try our [**Feature Bundle for Jira Service Management**](https://marketplace.atlassian.com/apps/1218221/feature-bundle-boost-customers-ux-on-portal?tab=overview&hosting=datacenter). With this app, you can define a custom field to collect this feedback and the Status field to make a transition by the customer. Of course, this app provides more features.

My another idea for workaround is creating an automation: when someone changed the status, add a comment "Please provide in the comment the reason of your decision". Maybe it can encourage customers to leave some comment after making a change. It's not the best option but I was trying to find some workaround which can help ?


author: Kris Dewachter
body: Hi [@Christian Sprenger](/t5/user/viewprofilepage/user-id/684046) ,

Unfortunately, this is not possible with the default functionality.

There is a request at Atlassian to make this possible - <https://jira.atlassian.com/browse/JSDCLOUD-4922>

Best regards,

Kris

comments: author: Christian Sprenger
body: Thank you Kris.  
I'll just add the DC Link <https://jira.atlassian.com/browse/JSDSERVER-4922>

So we'll just wait for 5-6 years to be considered.

I thought there may be a workaround but then so be it.

Thank you anyway and have a great day.  

BR  
Christian


Tags: customer-portal

jira-service-management

jira-service-management-server

portal

resolve

server

workflow
Create a gadget by request type
Asked by Jeferson Carlos dos Santos:

Hello guys, could you help me please?  
I have several request types and I wanted to see every month which request types are being used by the client, how can I bring this information to the Control Panel?  
Showing the name of the Request Type and the quantity used of this request type by the client.

![img1.JPG](/t5/image/serverpage/image-id/301745iEA0362FD593C1FCE/image-size/large?v=v2&px=999 "img1.JPG")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Jeferson Carlos dos Santos](/t5/user/viewprofilepage/user-id/4968071) ,

you could try to use "Two dimensional filter" gadget and use Request Type for X axis and Organization in the Y axis. The related filter, associated to the gadget, should consider just tickets in the last month.

If you need to visualize those information through months, my suggestion is to create a JSM report with series based on organization (<https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-custom-report/>) (you need to setup a serie for each organization).

Hope this helps,

Fabio

comments: author: Rowan
body: For some reason I can't see request type as an option under the two dimensional filter, do you know if it no longer supports request type?


Tags: cloud

jira-service-management

jira-service-management-cloud
Copying over a IT Support ticket from ITSM to an Epic in Jira Software
Asked by Fahim Ahmed:

We use Jira ITSM and also Jira Software.

When a request comes in to a queue via ITSM, in some instances we want to be able to move over into a different Jira project as a project in itself, whether Epic or Task level.

When trying to clone, it completely clones.

When Moving, it moves it to a Board/different project but seems to lose comments/communication from ITSM.

Converting to sub-task only allows conversation within that 'project'.

So........

What happens when a Jira support ticket when it is effectively superceded by a Jira project issue?

Is there a way of keeping in the ITSM queue for communication with requestor whilst copying over into a separate Jira project and set as Epic or Task issue?


Answers:
author: Kris Dewachter
body: Hi [@Fahim Ahmed](/t5/user/viewprofilepage/user-id/5268205) ,

Usually, a ITSM ticket is not moved to Jira Software.

It would be better to create a new Epic or Task in the Jira Software project, and link it to the ITSM ticket.

You can keep the existing ITSM ticket for communication with the requestor.

Best regards,

Kris

comments: author: Fahim Ahmed
body: Thanks - that sounds the most sensible


author: Luka Hummel - codefortynine
body: Hi [@Fahim Ahmed](/t5/user/viewprofilepage/user-id/5268205)

I'm Luka from [codefortynine](https://marketplace.atlassian.com/vendors/1213041?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-luk-2585398) ?

If you are willing to try a third-party app, our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-luk-2585398) can help you clone your issues between your Jira Service Management and Jira Software project.

We have written a guide for 'escalating tickets' which should fit your use case quite well [here](https://documentation.codefortynine.com/deep-clone-for-jira/article-escalate-tickets-in-jira-service-desk-with?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-luk-2585398).

As long as you have checked **Comments** under **Clone additional fields,** Deep Clone will also clone all comments in the issue.

![2024-01-24 12-00.png](https://community.atlassian.com/t5/image/serverpage/image-id/302223i9C35B14B572D62F9/image-size/large?v=v2&px=999 "2024-01-24 12-00.png")


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software
Notify User by Automation
Asked by Gerrit Wahlers:

Is it possible to notify a user or a group of users by automation? We want them to notify by Jira-Notification, not by E-Mail, Teams or Slack.  

They all shall get a notification like this:  
"A new ticket was assigned your user group" with a link to the ticket.


Answers:
author: Nikola Perisic
body: Hello [@Gerrit Wahlers](/t5/user/viewprofilepage/user-id/5192994) ,

I've tested this and the users get the notifications when a single USER has been mentioned. Otherwise, all of the other notifications are received by the email.


Tags: cloud

jira-service-management

jira-service-management-cloud
how to Create and attach a PDF of the form to the issue in jsm.
Asked by Dev Arslan:

i saw solution related to this but in those solution there is a another setting such that goes to form setting and click on **Create and attach a PDF of the form to the issue**.But now this option is unavailable ,Now what should i do.need your help

<https://confluence.atlassian.com/jirakb/how-to-send-jsm-form-pdfs-as-an-email-attachment-to-specific-users-using-automation-1167830111.html>


Answers:
author: Kris Dewachter
body: @Hi [@Dev Arslan](/t5/user/viewprofilepage/user-id/5411101) ,

The "Save a PDF version of this form each time it's resubmitted" is on the settings screen.

![jira 2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/301773i7F869AA8BB9DBEC0/image-size/large?v=v2&px=999 "jira 2.PNG")

Best regards,

Kris

comments: author: Dev Arslan
body: Hi Kris!

Thanks for this solution .Its works for me .


author: Dev Arslan
body: Here is my form setting but there is not option of **Create and attach a PDF of the form to the issue**

![jira.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/301741i14D5FFFFEBA507C2/image-size/large?v=v2&px=999 "jira.PNG")


author: Kris Dewachter
body: Hi [@Dev Arslan](/t5/user/viewprofilepage/user-id/5411101) ,

Can you post a screenshot of the "Settings" tab of your form? The setting should be on there.

Best regards,

Kris

comments: author: Dev Arslan
body: Here is my form setting but there is not option of **Create and attach a PDF of the form to the issue** ![jira.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/301743i5EFA42592DF095A4/image-size/large?v=v2&px=999 "jira.PNG")


Tags: cloud

jira-service-management

jira-service-management-cloud
Configuring multiple SSO for Customer portal
Asked by Ravi Chaganti:

We have multiple projects in Service Management and we want to give for our customer portal and need to configure multiple SSO per each customer requirement

Looking for any suggestion.

Thank you


Answers:
author: Marc - Devoteam
body: Hi [@Ravi Chaganti](/t5/user/viewprofilepage/user-id/5195263)

SSO is something a part from new JSM Customer role.

All about this new role is explained here: <https://community.atlassian.com/t5/Jira-Service-Management-articles/A-dedicated-product-access-role-for-internal-customers-in-Jira/ba-p/2279244>

The new JSM Customer role introduce a way to restrict portals access to internal customer with specific groups and members..

SSO is a way to log into your Atlassian Cloud platform, then based on memberships and permissions, internal users will be able to access or not access projects and portals.

Make sure to check that new users get the correct product access like mention in the link above...

Also make sure to use the proper settings on each JSM project you have created in your platform to allow or not allow internal user as customers with the new customer role.

Then you can activate SSO, SSO won't affect membership and/or products access like I said before.


Tags: cloud

jira-service-management

jira-service-management-cloud
I'M NOT FOUND THE OPTION TO CHAGE MY CREDIT CARD
Asked by svartolo:

Where is the credit card change or update option?


Answers:
author: Mikael Sandberg
body: Click on your avatar up in the right-hand corner and select All workspaces, next click Manage. From here select Plan details and here you should be able to update your card information.


Tags: bitbucket-cloud

cloud
Parallel steps most of the time are not running concurrently
Asked by xicond:

Bitbucket pipeline  

I saw parallel steps most of the time are not running concurrently

Is there any factor or trick that affecting concurrency in parallel step, seems most of the time it was running from smallest scripts, not sure too.

I'm wandering whether any tips to activate the concurrency


Answers:
author: xicond
body: Found out there's prebuild stage is not part of log time  
hence, cannot properly audit Parallel steps run concurrently or not based on build setup time  

Also cache entities to download causing unseen time consuming


author: Syahrul
body: Hi [@xicond](/t5/user/viewprofilepage/user-id/16360)

G'day.

When you notice the parallel steps not running concurrently, do you see what the status of the current steps is?

Are the steps on queue, running, stops, or is there any specific message of the status of the steps?

That said, did this happens on a Paid or Free account because a Free account has a limitation of 10 steps per account as documented [here](https://support.atlassian.com/bitbucket-cloud/docs/set-up-or-run-parallel-steps/) so it may affect the concurrent steps being triggered at that time.

Cheers,  
Syahrul

comments: author: xicond
body: the longer scripts will wait and keep loading in Build step, I'm in standard plan

Thanks


author: Syahrul
body: Hi [@xicond](/t5/user/viewprofilepage/user-id/16360)

Interesting, I've raised a ticket on behalf of you so we can continue the investigation since I believe we may require to review your YAML and understand your current pipeline build.

You can check the ticket under the support portal [here](https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-192298).

Cheers,  
Syahrul


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
Reviewer groups menu doesn't exists
Asked by Sinan SARI:

Hello everyone,

I try to add reviewer group for pull requests. But I can't see the "Reviewer groups" menu. How can I enable the button?

Thanks.


Answers:
author: Ulrich Kuhnhardt _IzymesCo_
body: Hello [@Sinan SARI](/t5/user/viewprofilepage/user-id/5031778) - welcome to the community.  

Bitbucket *Datacenter* [ships with a reviewer group feature](https://confluence.atlassian.com/bitbucketserver/reviewer-groups-for-pull-requests-1064084872.html) however the feature is blocked off for Bitbucket *Server* edition.

I totally agree that reviewer groups is a powerful feature for 3 reasons:

* You always target the right reviewers: group names are easier to remember when adding reviewers

* Groups are always up to date: group memberships change, group names don't

* Great flexibility for review process: require a minimum number of approvals per reviewer group. group members can cover for each other

As a solution you can upgrade to Bitbucket *Datacenter* or install the [Workzone for Bitbucket](https://marketplace.atlassian.com/apps/1211303/workzone-pullrequest-workflow?hosting=server&tab=overview) app which will give you all you need and more:

\* AD based reviewer groups

\* File and module based reviewers (invite specific teams for different files/directories/modules of your code base)

\* Pull request Workflow automation with adding reviewers and groups, monitoring approvals, build results and tasks

\* Granular merge control to enforce consistent pull request review best practice.

Check out the app and let me know your thoughts.

Happy to help!

Cheers, Ulrich

[// Izymes](https://marketplace.atlassian.com/vendors/1210584/izymes-pty-ltd)


Tags: bitbucket-server

server
Sync function made the merge commit / pull reuqest
Asked by ???:

Hi. We use Bitbucket cloud.  
I have two questions.

I tried to sync my forked repository from the origin and realized that there is a merge commit when I clicked the Sync button.  
I was wondering why the Sync function made the merge commit.

Before moving bitbucket cloud, the pull reuqest appeared automatically on bitbucket. but now I have to access my forked repository to click the pull request. Shoud I set up for that fuction in Bitbucket cloud ?

Thanks


Answers:
author: Theodora Boudale
body: Hi [@???](/t5/user/viewprofilepage/user-id/5031634),

This is how the sync function works in Bitbucket Cloud, I'm afraid that there is no way to configure this to create a pull request instead.

You mentioned, "Before moving bitbucket cloud, the pull reuqest appeared automatically on bitbucket.".

* Were you using Bitbucket Server previously?
* When you say that "the pull request appeared automatically", was it a PR from the forked repo to the parent one? Or from the parent to the fork?

Kind regards,  
Theodora

comments: author: ???
body: Hi [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086)

Thank you for your reply.

Yes I was using Bitbucket Server previously.

"the pull request appeared automatically" means that PR from the forked repo to the parent one.   

"the pull request appeared automatically" means that PR button appeared and the PR worked from the forked repo to the parent one.   

I am looking forward to hearing you. Thank you


author: Theodora Boudale
body: Hi [@???](/t5/user/viewprofilepage/user-id/5031634),

Thank you for your reply.

You mentioned that a PR was created from the forked repo to the parent one.

Please note that Syncing a fork is about merging changes from the parent to the fork, not the other way around.

In Bitbucket Server, there is no out-of-the-box feature to create automatically PRs either from parent to fork or from fork to parent.

If you had PRs getting created automatically, your Bitbucket Server instance may have had a plugin or some other integration that was doing that.

In Bitbucket Cloud, syncing a fork will merge the changes from the parent to the fork without a PR as well. I'm afraid it is not possible to create a PR from parent to fork either manually or automatically, we have a feature request about this that you can vote for, and leave your comment if you'd be interested in that <https://jira.atlassian.com/browse/BCLOUD-16847>

Pull requests can be created manually from the fork to the parent.

If you want to automate that, you could look into using webhooks that would send a request to one of your servers and then create a PR via our API:

<https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pullrequests/#api-repositories-workspace-repo-slug-pullrequests-post>  

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

fork

merge

pull-request