Export pdf
Asked by Rahul:

I am facing issue while exporting a page from confluence. I am getting an error stating that "Your session has expired. You may need to resubmit the form or reload the page"

Export to word is working fine


Answers:
author: Scott Jablow
body: We're also having the same issue on our cloud service.


author: Bart Vermeir
body: I had the same problem and created a ticket at Atlassian Support. This resulted in this public issue:  

<https://jira.atlassian.com/browse/CONFCLOUD-74930>

comments: author: Hood Hunter
body: Can you confirm whether it fixed or not? I see their support marked as resolved but I cannot view the detail.


author: Bart Vermeir
body: This issue is not resolved (for me). CONFCLOUD-74930 is marked as

* Resolution:Unresolved

In the issue links you can see the following:  
is resolved by  
HOT-101302

But this is an internal link - we cannot see the contents of hotfix HOT-101302.


author: Kane McConnell
body: As a workaround, while viewing the page you wish to export, select the **More Actions menu (triple dots) \> Advanced details \> View Source**.

![Screenshot 2022-11-22 180752.png](https://community.atlassian.com/t5/image/serverpage/image-id/227042iEAA0AB9B604AC2CD/image-dimensions/306x452?v=v2 "Screenshot 2022-11-22 180752.png")

The page will open without the surrounding Confluence navigation panes and menus. You can use the browser's print function (Ctrl+P) to print to PDF.

If you use background coloring in your page, you may wish to tick the option to print background colors and/or headers.

![Screenshot 2022-11-22 181006.png](https://community.atlassian.com/t5/image/serverpage/image-id/227043i460C89E6FB17D41C/image-dimensions/322x594?v=v2 "Screenshot 2022-11-22 181006.png")

comments: author: Sergio Flores
body: Excellent workaround, thank you!

I did have a problem displaying some tables, but overall worked for me.


author: Harald Seyr
body: Hi,

this also affects my cloud instance, so it seems to be a general issue.

I reported at [Atlassian Support](https://support.atlassian.com/) and will try to post updates as atlassian reponds.

Regards,

Harald

comments: author: Kane McConnell
body: Thanks, Harald. We are free users for the moment, so we don't have access to support. Hopefully, a fix is forthcoming.


author: Harald Seyr
body: I got feedback: "unable to reproduce, please clear browser cache and try again". So I did. And the error still occurs.


author: Kane McConnell
body: Yep, we tried the same. Sort of a lame response from Atlassian when multiple users and tenants report the same issue.


author: Kathy Hart
body: Only some of our users are experiencing this issue. I am not, but I am an admin.

That really doesn't help. It just makes it harder to find and fix.

I don't see any new permission controls or anything that would have suddenly affected this.


author: J?rn Bungartz
body: We have the same issue for one of our users - all others can export just fine. Also one of our customers have the same problem for one user in their tenant.

I just opened a support request ticket with Atlassian. Will update here once I receive a reply.

comments: author: J?rn Bungartz
body: The ticket mentioned by [@Bart Vermeir](/t5/user/viewprofilepage/user-id/3782659) above now contains a work-around that worked for us:

1. As an impacted user, go to https://\<Confluence-name-placeholder\>.atlassian.net/wiki/welcome (\<Confluence-name-placeholder\> should be the site name), which should trigger a "welcome" prompt or simply refresh the page.
2. Go back to the page(s) that you are looking to export and refresh (refresh button on the browser or /CMD/CRTL+R).
3. Tap the ellipsis button at the top-right \> **Export** \> **Export to PDF** to export it again.


author: Bart Vermeir
body: I can confirm this workaround is successful. Thanks!


author: Thomas Snijder
body: Same issue here


author: Jerry Eisener
body: [@Harald Seyr](/t5/user/viewprofilepage/user-id/4441043) is there a ticket number that we can see and perhaps comment on?

comments: author: Harald Seyr
body: I got a request id [JST-821443](https://support.atlassian.com/requests/JST-821443)

However, I suspect this is not open to public.


author: Alex Koxaras _Relational_
body: [@Rahul](/t5/user/viewprofilepage/user-id/4478462) [@Kane McConnell](/t5/user/viewprofilepage/user-id/5015291) you should raise a request to [Atlassian Support.](http://support.atlassian.com/contact)

This thing affect more that one instance and should be reported.

comments: author: Casper Lumby
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) . We are also experiencing this. When I try and raise the issue, I only have the options of "Explore Community" or "View Documentation". There are no options for creating a ticket, as far as I can tell.


author: Alex Koxaras _Relational_
body: Only paid plans are eligible to raise a request on support. Free plans get the help of community - where applicable.


author: Casper Lumby
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) . Thanks. I just checked with an admin at my workplace and we are paying for Confluence. Is there any other reason why I might not be able to raise a support request?


author: Alex Koxaras _Relational_
body: [@Casper Lumby](/t5/user/viewprofilepage/user-id/5085317) no I can't think of one. You should be able to raise a request.


author: Alex Koxaras _Relational_
body: There was an incident for yesterday <https://confluence.status.atlassian.com/incidents/jwwx5y03pqdg> which hopefully has been resolved by now. Can you please confirm that now it's ok? [@Rahul](/t5/user/viewprofilepage/user-id/4478462) [@Casper Lumby](/t5/user/viewprofilepage/user-id/5085317) [@Kane McConnell](/t5/user/viewprofilepage/user-id/5015291) [@Harald Seyr](/t5/user/viewprofilepage/user-id/4441043) [@Scott Jablow](/t5/user/viewprofilepage/user-id/5085492)


author: Harald Seyr
body: I can confirm that the error still occurs for single page export.

Only after workaround I can report it to be fixed in two of my instances;

* Export single page =\> no worky
* Export same page from space settings (I have no idea if this requires some space admin rights) =\> worky
* Export single page =\> suddenly works

In my third instance, I do not apply the workaround and the error still occurs.


author: Casper Lumby
body: I am also still experiencing the error. Thanks for working on this, though!


author: Kane McConnell
body: Also still seeing the same issue for Export to PDF.

![Screenshot 2022-11-23 151740.png](https://community.atlassian.com/t5/image/serverpage/image-id/227299i6FD7E2445D5E797B/image-size/large?v=v2&px=999 "Screenshot 2022-11-23 151740.png")


author: Rahul
body: Yes same issue here


author: Jerrilyn Jones
body: Same here.

Tried deleting cookies, closing/opening browser, reloading page, etc. and none have worked.


author: Rahul
body: Don't forget to post here if u get any resolution


author: Kane McConnell
body: We are also having the same issue with our tenant. On multiple devices, we've tried logging out and using incognito browsers. This seems to be a broader issue than just for ourselves.


Tags: cloud

confluence-cloud