New Space creation not show content
Asked by Alex Basinskikh:

Hi All!

When I try to create a new space.

Confluence show me popup window without content ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")

Only loading.... icon

bug_1.PNG

image2016-3-7 9:54:6.png

```
?
```

```
https://cf.mortoff.hu/rest/create-dialog/1.0/space-blueprint/dialog/web-items
```

```
{"errorCode":500,"errorType":"UNKNOWN"}
```

LOG SCANNER RESULTS:

image2016-3-7 10:7:33.png  
[](https://community.atlassian.com/t5/Confluence-questions/New-Space-creation-not-show-content/qaq-p/265135?attachment-id=3736){#link_11873ba386f496}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/44742/1/image2016-3-7%2010%3A7%3A33.png){#display_11873ba386f496_0}  
[](https://community.atlassian.com/t5/Confluence-questions/New-Space-creation-not-show-content/qaq-p/265135?attachment-id=3737){#link_11873ba386f496_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/44742/2/bug_1.PNG){#display_11873ba386f496_2}  
[](https://community.atlassian.com/t5/Confluence-questions/New-Space-creation-not-show-content/qaq-p/265135?attachment-id=3738){#link_11873ba386f496_1}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/44742/3/image2016-3-7%209%3A54%3A6.png){#display_11873ba386f496_4}  
atlassian-confluence.log  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/44742/4/atlassian-confluence.log){#display_11873ba386f496_6}  
atlassian-confluence_2106.03.07.log  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/44742/5/atlassian-confluence_2106.03.07.log){#display_11873ba386f496_8}


Answers:
author: Nic Brough -Adaptavist-
body: Does the log file say there are problems when you're doing this? Does it respond to next/close, and if so, what is the result?

comments: author: Alex Basinskikh
body: I sent the log to Atlassian Support Team.

Sory, but i dont every undersant in the log files.

Log scunner results file im attached to the first topic.


author: Nic Brough -Adaptavist-
body: For this sort of error, we really need to see what the log files say the system is doing.

If you have sent it over to Atlassian support, great, but we can't really help you without knowing what is in the raw logs.


author: Alex Basinskikh
body: **hi!**

what kind of information you need?

* Application Properties
* Thread Dumps
* Confluence Configuration Files
* ect....


author: Nic Brough -Adaptavist-
body: The log file.

The contents, not the results from a log scanner or your config settings, but what the log says from just before you start creating through to the first few minutes of "it spins"


author: Alex Basinskikh
body: You mean .zip file?

Create Support Zip {#toc-hId-1650272321}
----------------------------------------

This tool will allow you to create a zip file containing useful information about your instance. No information will be sent to Atlassian.
Application Properties  
Memory statistics, configuration options, and other key information. (required)
Thread Dumps  
Generate and include a Thread Dumps (3 thread dumps 5 seconds apart). (recommended)
Confluence Configuration Files  
Your confluence.cfg.xml file which contains database settings and other useful information, your logging configuration files, and your startup scripts. (recommended)
Confluence Customisations  
Your front end customisations, including velocity templates, custom HTML and custom CSS. (highly recommended)
Tomcat Configuration Files  
Tomcat configuration files such as server.xml and web.xml.
Authentication Configuration Files  
Authentication configuration files such as atlassian-user.xml, osuser.xml and crowd.properties. Atlassian will handle your data with strict confidence and will not disclose it to any third parties. NOTE: Usernames, etc. referenced in your log files are NOT anonymised.(recommended)
Cache Configuration Files  
Cache configuration files, which are useful in diagnosing performance problems.
Confluence Application Logs  
Your Confluence application logs. (highly recommended)
Tomcat Logs  
Tomcat log files, e.g. catalina.out. (recommended)  
Limit File Sizes?  
Limit the size of files included in your support zip to no more than 25Mb.


author: Nic Brough -Adaptavist-
body: No. The log file.

That .zip file will contain it - you see where it says "your confluence application logs" - that's the log file. Should be under \<confluence-home\>/logs. Your system information page should give you the exact location and name.


author: Alex Basinskikh
body: i uderstand :)

I attached the


author: Nic Brough -Adaptavist-
body: See why I asked for that as the very first thing? It's rammed with all sorts of errors and **immediately** tells you that things are broken.

I'd fix the horrid SQL error first - I suspect your database server is misconfigured, with the "no_auto value_on_zero" flag having been set when it **really**should not be.

You need to edit your my.cnf file to correct that, restart MySQL and Confluence.

After that, go over your add-ons and check all of them for their versions - there may be a couple worth upgrading.


author: Alex Basinskikh
body: Done.

Attached new log file


author: Nic Brough -Adaptavist-
body: Mmm, you don't seem to have fixed the my_sql error correctly, as it's still there.

Even when you do, you still have more warnings and errors - at a glance, I'd be trying to fix:

* The broken application link to JIRA
* The add-on that doesn't seem to function
* I'd be tempted to turn off the html-include macro that's throwing some errors too


author: Anton Kronseder _smartics_
body: Hi Alex,

we had the same problem when we defined space blueprints for ourselves which had some errors in the attlassian-plugin.xml. So when you have installed recently space blueprints, check for errors there.

Examples for such an error: typos in the id\`s or key\`s of a content-template / blueprint / web-item or a copy / paste mistake which leads to two blueprints referencing the same web-item , ... and so on ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")

What happens is, that a javascript call is waiting for a JSON response from calling the following URL: ***http://your_domain/your_confluence_path/rest/create-dialog/1.0/space-blueprint/dialog/web-items***

When this call is not returning, or does not return a valid HTTP response with a valid JSON content like this one (see below) try to deactivate some of your blueprints or add on's until you have found the culprit. Sometimes even a restart of the confluence instance was necessary to fix the problem.

image2016-3-6 12:58:29.png

Best regards and good luck :smile:,

Anton  
(Team [projectdoc](https://www.smartics.eu/confluence/display/PDAC?pk_campaign=qa&pk_kwd=answer))  
[](https://community.atlassian.com/t5/Confluence-questions/New-Space-creation-not-show-content/qaq-p/265135?attachment-id=9321){#link_11873be8ebff20}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/44745/1/image2016-3-6%2012%3A58%3A29.png){#display_11873be8ebff20_0}


author: Michael Partyka
body: Try to use different browser.

comments: author: Alex Basinskikh
body: i tried Chrome, IE, Firefox and Opera.  
No result ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")


author: Nic Brough -Adaptavist-
body: What does the log say?


Tags: confluence-administration