Reset Confluence Site
Asked by balancell-matteo:

I am performing a migration of our self-hosted confluence server to the cloud offering and as there was already some test data in the cloud site, I followed the instructions here:

<https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html>

to reset it before attempting the migration.

I am however stuck at step 5 as in the Manage Subscriptions page there is a note saying "Cancellation pending" as shown in this screenshot:

![Screenshot 2020-11-04 114632.jpg](/t5/image/serverpage/image-id/117014i0DE9ABE0F7F292E9/image-dimensions/490x205?v=v2 "Screenshot 2020-11-04 114632.jpg")

This means that Confluence does not show up in the "Discover Applications" page and so I can't select the "Reactivate" for it as described in the guide.

![Screenshot 2020-11-04 114851.jpg](/t5/image/serverpage/image-id/117015iA5DDBC45E0A571D1/image-dimensions/566x220?v=v2 "Screenshot 2020-11-04 114851.jpg")


Answers:
author: Daniel Eads
body: Hi, welcome to the Community!

From the screenshot you've posted, it looks as though only Confluence is active on your site. The steps to reset in this case are slightly different; you'll need to activate another product on the site (Jira Core for example) in order to proceed. I've copied the relevant steps here:
>
> Resetting your site if you only have one cloud product {#toc-hId--1299950805}
> -----------------------------------------------------------------------------
>
> If you only have one product on your cloud site (Jira, Confluence, or Opsgenie) you will need to activate a trial of another product so you can manage the reset without deleting the whole site.
>
> 1. Activate another product on your cloud site.
>
>    1. On your cloud site, go to **Administration** **\> Discover applications**
>
>    2. Click **Free trial** or **Reactivate** on the other product (For example if you're only using Confluence, you'll need to activate Jira).
>
> 2. Once your second product is activated, go to **Administration** **\> Billing \> Manage subscriptions.**
>
> 3. Look for the product you want to reset (Jira or Confluence), select the 3 dots for more options, and then select **Delete.**
>
> 4. Enter the word **DELETE** into the field.
>
>    ![](https://confluence.atlassian.com/cloudkb/files/691012037/950825830/2/1561535819566/Confluence+delete.png)
> 5. Once it's done, reactivate the product by going to**Administration \> Discover applications** and select**Reactivate** on the product you just reset.
>
> 6. If you no longer need the other product, deactivate it using the instructions from Step 2.

After clearing the top step (adding an additional product on the site) I think you'll be in good shape to proceed! Happy to help if you run into any issues.

Cheers,  
Daniel \| Atlassian Support

comments: author: balancell-matteo
body: Thanks for the info Daniel,

I managed to resolve it by signing up for a trial of premium and using the administrator access to delete the space in question and complete the migration


author: Alexandrakis Alexandros
body: Hello , is this still valid for deleting a site?

The only option I have is to CANCEL and not DELETE.

I m waiting for about a week and the site is still there.


Tags: cloud

confluence-cloud