youngmon/atlassian-qna huggingface dataset:
Where is my missing test log?
Asked by John Kramer:

I am new to Bamboo and not sure where to find the logging I need.

I have three test failing on the bamboo server, but not locally. I can see that they are failing when I navigate to the "Tests" tab, it has the three tests listed. I click on the name of the failing test and it shows me the failed assertion:

```
 expected:<2> but was:<4>	at junit.framework.Assert.fail(Assert.java:47)	at junit.framework.Assert.failNotEquals(Assert.java:283)	at junit.framework.Assert.assertEquals(Assert.java:64)	at junit.framework.Assert.assertEquals(Assert.java:195) ...
```

```
?
```

It also shows a few lines above the assertion stacktrace, but only a few.

I assumed that the rest of the test log was in the build log, so I downloaded that log, I navigated to the "Logs" tab. Under build log, there is a portion of the build log and a link to download the full log. I downloaded the full log, but for some reason, it doesn't have the test output. I searched for the string "expected:\<2\> but was:\<4\>" and got nothing.

Any help as to where this might be?

Is there a way I can go look at individual surefire results?

Is there a link to the actual workspace so I can get a look under the hood?

Thanks!


Answers:
author: rsperafico
body: Hello John,

You should see the following:

test_short.png

test_full.png

Kind regards,

Rafael  
[](https://community.atlassian.com/t5/Bamboo-questions/Where-is-my-missing-test-log/qaq-p/405331?attachment-id=2488){#link_1170223364d3e9}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/12732/1/test_short.png){#display_1170223364d3e9_0}  
[](https://community.atlassian.com/t5/Bamboo-questions/Where-is-my-missing-test-log/qaq-p/405331?attachment-id=2489){#link_1170223364d3e9_0}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/12732/2/test_full.png){#display_1170223364d3e9_2}
Are repositories checked even if project is disabled?
Asked by Mick van der Most van Spijk:

I have three projects that use the same repository. All projects are disabled because there is an error with the user. I see every hour that the repository is checked because of the user error in the log file.

It seems that repository still is checked when polling is enabled but the project is disabled. I am using Bamboo 5.9.4. Is the above right? And will it be fixed in a newer version?


Answers:
author: rsperafico
body: Hello,

Do you have branches enabled for those repositories? Have you disabled only the Plan and not its branches?

What is the repository type (*Stash/Bitbucket server, Bitbucket cloud, Git, GitHub, Subversion...* )? What is the triggering event (*only from Bamboo against your repository or is there sth in your repository - e.g. web hooks - that tells Bamboo new changes were made to the repository*)?

---

Kind regards,  
Rafael P. Sperafico

comments: author: rsperafico
body: The polling you might be seeing might be related to Bamboo checking if there are branches to be created and/or changes in branches. Please, review the following: <https://jira.atlassian.com/browse/BAM-16632>


Tags: bamboo-administration
Can I give a timeout on a build hang on a remote agent?
Asked by JongBum Lee:

Dear All

Can I give a timeout on a build hang on a remote agent?

<br />

I am running a remote agent, and I can not perform builds in the queue when a build hang.

<br />

Tell me how can specify the build timeout on the remote agent.

<br />

Thanks.

Best Regards.


Answers:
author: Alexey Chystoprudov
body: Try free plugin <https://marketplace.atlassian.com/plugins/com.atlassian.buildeng.hung-build-killer/server/overview> and some overview <http://blogs.atlassian.com/2012/03/hung-build-killer-plugin-bambo/>

comments: author: JongBum Lee
body: Thank you very much for letting me know.


Tags: bamboo-administration
Attachment field does not show in login-free portal
Asked by endgame_ops:

Hi,

I have an attachment field in my request form that does not show up when using login-free portal. It shows up when logged in.  

I have "Service project customer - portal access" granted for "Create Attachments" in the project settings.  

The following is from Atlassian's website, I don't see "Attachment" as an unsupported field. Can someone confirm if it is unsupported or am I missing some settings?  

Thank you.  

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/303337i5E7FA46EE39D077B/image-size/large?v=v2&px=999 "Capture.PNG")  


Answers:
author: Charlie Marriott
body: Hi [@endgame_ops](/t5/user/viewprofilepage/user-id/5323068)

Thank you for the question.

Unfortunately, the attachment field isn't supported with login-free access. It's an oversight that [JSM's documentation](https://confluence.atlassian.com/servicemanagement/introducing-the-login-free-portal-for-jira-service-management-1155497450.html) doesn't include this in the list of unsupported fields - sorry about that! I will work with the team to have this updated in our docs.

We might consider adding support for attachments in the future but this isn't confirmed. I have created a public Jira ticket to help track demand for this suggestion: [JSDSERVER-15077: Add support for the attachment field for login-free users.](https://jira.atlassian.com/browse/JSDSERVER-15077) Please add your vote and any further information about your use case to help us better understand customer requirements for this feature.

Thank you!

Charlie


author: Florian Bonniec
body: Hi [@endgame_ops](/t5/user/viewprofilepage/user-id/5323068)

Did you have the proper permission scheme configuration to grant portal to add attachments ?

Reagrds

comments: author: endgame_ops
body: I have "**Service project customer - portal access** " granted for "**Create Attachments** " in the permission scheme of the project.  

Do I need any other permissions?  

I have gone through this document to setup the portal:   

<https://confluence.atlassian.com/servicemanagementserver/setting-up-login-free-portal-access-1289420880.html>  


author: endgame_ops
body: Any help would be greatly appreciated. Thanks.


Tags: jira-service-management

jira-service-management-server

server
Service Desk Customer Portal not all text is translated
Asked by Kristen Hafford:

I have turned on language support and translated the majority of the portal.

However, above the issue types there is a sentence that says:

"What can we help you with?"

Is this in a template that I can edit? I have poked around and have not been able to find it.

Thanks!![Screenshot 2024-01-30 at 12.05.55 PM.png](/t5/image/serverpage/image-id/303327iCE9E89C95AEF997A/image-size/large?v=v2&px=999 "Screenshot 2024-01-30 at 12.05.55 PM.png")


Answers:
author: Dan Breyen
body: Hi [@Kristen Hafford](/t5/user/viewprofilepage/user-id/1751043) it looks like you're running into this issue: [JSDCLOUD-8345](https://jira.atlassian.com/browse/JSDCLOUD-8345)

Where the Portal translation isn't complete. I would suggest voting for and watching it for future updates. I gave it a vote as well.


Tags: cloud

jira-service-management

jira-service-management-cloud

language
HR team to see Hr ticket
Asked by Tomas Fernandez:

Hello!

I am looking for a solution of this problem we are facing.

A member of the HR teams creates an Onboarding ticket, but the rest can not see it so sometimes it comes twice or even more.   
Is any action I can take to allow a group to see the same tickets? (as customers)

Thank you in advance :)


Answers:
author: Mikael Sandberg
body: Hi [@Tomas Fernandez](/t5/user/viewprofilepage/user-id/5418295),

Welcome to Atlassian Community!

You could do this by creating a customer organization for HR and add the HR members to it, and then configure the project to share requests with the organization. Please have a look at [Group customers into organizations](https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/) for more information.

comments: author: Tomas Fernandez
body: Thanks Mikael!   
I have the organization created.   
My doubt now is how do I do to share within this organization just these 2-3 types of requests? And denyig them to see the rest of the tickets.

Thanks in advance!!! :)


author: Mikael Sandberg
body: You can't make request types available for just a subset of users/customers. The only way around that would be to use a separate project that those specific users have access to.


author: Tomas Fernandez
body: With automations worked. Thanks.


author: Mikael Sandberg
body: Hey [@Tomas Fernandez](/t5/user/viewprofilepage/user-id/5418295), not sure if you have seen the latest [What's New in Jira Service Management](https://community.atlassian.com/t5/Jira-Service-Management-articles/What-s-New-in-Jira-Service-Management-July-24/ba-p/2739731) but you are now able to restrict request type to specific users and groups.


author: Caity Belta
body: Hi [@Tomas Fernandez](/t5/user/viewprofilepage/user-id/5418295) !

First of all, glad you got an answer to your question here!

I just came across your post. I'm working with Atlassian JSM Product Managers. We recently created an HR Professionals community group. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers and product managers can talk about how they are using (or wish they *could be* using) Atlassian Products for HR applications. If that sounds interesting, [check it out \& join!](https://community.atlassian.com/t5/Human-Resources-Professionals/gh-p/human-resources-professionals?&utm_campaign=community_groups_click_from_profile) Thanks! Caity


Tags: cloud

jira-service-management

jira-service-management-cloud
Language in the service desk at user level
Asked by Stefan Speck:

Dear Community,

I have a question regarding the languages in the Service Desk. 10 employees from a company as our customers are working with the service desk to send us tickets. Some of them are English speaking, some of them are German speaking. Is it possible that the English-speaking people using the Service Desk see everything in English?

<br />

Best regards  
Stefan


Answers:
author: Richard Scholtes
body: Hello Stefan,

yes. From the start the portal will be displayed in the language that the user has his account configured in. I am a German native myself, but because of Indian colleagues, my Atlassian Account is set to English, so I can always see the field names, that they see.

Kind regards

Richard

comments: author: Stefan Speck
body: Hello [@Richard Scholtes](/t5/user/viewprofilepage/user-id/3879658) ,

Thank you very much for your reply. It has helped me a lot.  

Best regards  
Stefan


author: Dan Breyen
body: Hi [@Stefan Speck](/t5/user/viewprofilepage/user-id/5102345) I'm no expert on setting this up, but based on this knowledge article [what-is-language-support?](https://support.atlassian.com/jira-service-management-cloud/docs/what-is-language-support/) you should be able to setup your system for both languages under Project Settings and then you should be able to use both.

I hope that helps.

comments: author: Stefan Speck
body: Hello [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) ,

Thank you very much for your reply. It has helped me a lot.

<br />

Best regards  
Stefan


author: Nikola Perisic
body: Hello [@Stefan Speck](/t5/user/viewprofilepage/user-id/5102345)

Jira supports many languages, which may be found here: <https://support.atlassian.com/atlassian-account/docs/manage-your-language-preferences/>

In order to change this:

1. Go to "System" from "Settings" (cog icon)
2. Navigate to "General configuration"
3. From the picture![Screenshot 2024-01-30 at 16.26.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/303304iF92D40C328AAC323/image-size/large?v=v2&px=999 "Screenshot 2024-01-30 at 16.26.37.png")

This is changed generally for all of the products from the Jira family including: Jira Software, Jira Service Management, Jira Work Management, Jira Product Discovery

comments: author: Stefan Speck
body: Hello [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) ,

Thank you very much for your reply. It has helped me a lot.

<br />

Best regards  
Stefan


Tags: cloud

jira-service-management

jira-service-management-cloud
We have jira asset custom field which can take multiple assets objects
Asked by Diwakar Murthy:

We have jira asset custom field which can take multiple asset objects.  

We are programmatically able to create a ticket with more than 1000 assets objects (2000+) on this custom field.  

When the ticket now with a large number of asset objects on this custom fields is edited,  
On the edit panel this custom field shows empty assets.  
So on save all the data is lost from this custom field.  

The only way we are able to update details on the ticket with large number of asset objects is via a bulk edit option.  

Is there a solution for this?. we want the edit panel also to load all the items which were there, so that the save does not empty this custom field.


Answers:
author: Luiz Ricardo Pereira da Silva
body: Hello [@Diwakar Murthy](/t5/user/viewprofilepage/user-id/5213630) ,  
Wow, that's a huge load. I liked!  
I can't reproduce the behavior mentioned because I don't have such a large asset base under approval, but I try to use a variable in automation that stores its value before editing the field.  
Then, when editing the field, use the {{field}} variable along with the new values.  
I don't know if it's possible, but in tests with fewer assets it worked!  
**Please let me know if this solution helped you!**

comments: author: Diwakar Murthy
body: Hello [@Luiz Ricardo Pereira da Silva](/t5/user/viewprofilepage/user-id/1177075) , yes with fewer assets on this custom field it works fine.   
But its the problem when we have large numbers of them like 2000+  
And we have this on dev panel

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/303478i593B2469A2238CC4/image-size/large?v=v2&px=999 "Capture.PNG")


author: Diwakar Murthy
body: <https://jira.atlassian.com/browse/JSDSERVER-8670> found this bug from 30/Aug/2021 7:44 AM.   

<br />


Tags: jira

server
Building an email subscription list with Jira Service Portal
Asked by Marcel Risques:

Hi,

I would like to build an email subscription list by allowing our customers to raise a ticket through our Service Portal and capture their email there.

Is this possible? Is there a better way to accomplish the same?

What would be an easy way then to access the list of emails so we can send a bulk email?

Thank you.


Answers:
author: Richard Scholtes
body: You can collect the addresses in that way, but there is no mail batch function in JSM.

A function like this is more native to [Statuspage \| Atlassian](https://www.atlassian.com/software/statuspage).

You can mimic this by a series of automation, but it will never be as good as a native function.

As an alternative you can look for an add-on in the marketplace that gives that function to your JSM.

comments: author: Marcel Risques
body: Thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation para informar de la resoluci?n de una incidencia a externos
Asked by Jos? M_ Ord??ez:

Hola,

Necesito enviar una notificaci?n mediante correo electr?nico para personas externas cuando una incidencia sea resuelta.

En el automation de env?o de mails solo me deja poner campos de usuarios pero no emails externos.

?Me podr?an ayudar?

Gracias


Answers:
author: Hector Florin
body: Hola Jos?,

Con la Automatizacion nativa de Jira, no se puede enviar emails a cuentas no registradas, me parece que con eso te refieres a "externos".

Nativamente, la automatizaci?n te permite enviar emails a un Grupo, listado de usuarios contenidos en un Custom Field,per de usuarios registrados.

Si puedes lograrlo con una App de 3eros como Power Scripts, que te permite enviar emails al listado que incluyas en un script o en un Custom Field donde puede el usuario editarlo.

Que tengas un buena tarde


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Approval - can I add more transition to it?
Asked by Kajsa Fransson:

I have created an approval step within my workflow. It is for customers to approve that we continue with the issue. That works!   

But in our workflow we have many steps and we would like this approval step to be connected to several status. Is that possible? I have not manage to add transistion to current approval status from other status then current.  

Status now:  
Development - To approval  
Approved - To Development (if not decline then to Decline)  

I Would like to add:  
Confirmed and Review - To Approval  
Approved - In progress (if not decline then to Decline)  

The approver is always the same.   

Is this even possible or do I need to add a new status for approval?


Answers:
author: Mark Segall
body: Hi [@Kajsa Fransson](/t5/user/viewprofilepage/user-id/5354145) - You would need to add a new status for this. Each approval is simplistic in that it has only one combination of Approve/Reject. This is actually helpful because it provides added context for your approver as to what they are being asked to approve.

comments: author: Kajsa Fransson
body: But that also mean that I need to give that status a new namn? It cant be named "Approval" like the one I have?


author: Mark Segall
body: Yes - You cannot add the same status multiple times to a workflow. I would recommend something like this.

* Development Approval
* Review Approval


Tags: cloud

jira-service-management

jira-service-management-cloud
2024 Conferences
Asked by John Fedorczyk:

Hi all -

Does anyone know of a 2024 on site conference that really highlights ESM (Enterprise Service Management) covering the full suite of service management (issues/requests), change, problem, incident, reporting, and asset management? Please let me know and thanks in advance.

Thanks.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@John Fedorczyk](/t5/user/viewprofilepage/user-id/4450050) ,

there are some events on the Atlassian site <https://www.atlassian.com/company/events?tab=itsm> . My suggestion is to take a look here <https://events.atlassian.com/itsm-events-hub/lightning-talks?i=6cAPf0uhvpl_qkv0h4DjmOxMl1cwirsD>

Hope this helps,

Fabio


Tags: cloud

jira-service-management

jira-service-management-cloud
How to add the "Was this helpful?" feedback options to my JSM pages?
Asked by Diana C:

Would anyone happen to know if we can add the "Was this helpful?" options to pages that appear for customers in a JSM portal? I'm especially looking for the "Provide feedback about this article" option that's currently present at the bottom of pages in <https://support.atlassian.com/>

I just provided some feedback to Atlassian on <https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/> , and I really like how clicking on "Provide feedback about this article" creates a pop-up form for users to fill out. I'm assuming that filling out the pop-up generates a ticket for the documentation team, which is a feature that I would very much like to have for my JSM project.


Answers:
author: Dan Breyen
body: Hi [@Diana C](/t5/user/viewprofilepage/user-id/3560340) I found this Suggestion submitted to Atlassian in their Jira system which sounds like what you're looking for: [JSDCLOUD-12983](https://jira.atlassian.com/browse/JSDCLOUD-12983)

Feel free to vote for and watch it for updates.

Hope that helps.

comments: author: Diana C
body: Thanks! I will definitely up-vote and add myself as a watcher.


Tags: cloud

confluence-cloud

jira-service-management

jira-service-management-cloud

knowledge-base
Roles in Assets have a Bug?
Asked by Rita Zweers:

Hello everybody,   

I am confused.   
I onboarded the users via Groups.   

Users with the Permission Role "Users" should not be able to Create/Edit Asset objects. Only Developers, Managers and Admins.   
[What are roles? \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-roles/)  

But they can! I just tested it with users that are only in the "Readers" (User) group. Nowhere else.   

Now I am questioning if this is a bug (not the first one we realized..) or did I do anything wrong? Could that role be overwritten by any other Atlassian role?  

Thank you in advance :)


Answers:
author: Rita Zweers
body: Sorted,   
another group was added where it shouldn't be. :)


Tags: assets

cloud

jira

jira-service-management

jira-service-management-cloud

role
Is there an API to create portal groups in Jira Service Management cloud Through REST API
Asked by Ravi Prasad:

Hi,

In **Jira Service Management Cloud** instance, and I'm interested in creating portal groups programmatically.

I've reviewed the available **API** documentation, but I couldn't find specific details on how to create portal groups using the **REST API** . Could you please confirm whether there is an **API** endpoint for this purpose, and if so, provide any relevant documentation or examples?

Regards,

Ravi Prasad.


Answers:
author: Fazila Ashraf
body: Hi [@Ravi Prasad](/t5/user/viewprofilepage/user-id/5370025)

I confirm that there doesnt seem to be a rest api end point to create the request type group. Not even an experimental one.

There is one to get the list of request type groups though <https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-requesttypegroup-get>


author: Nikola Perisic
body: Hello [@Ravi Prasad](/t5/user/viewprofilepage/user-id/5370025)

Can you be more specific on what do you mean by portal groups in JSM?


Tags: cloud

jira-service-management

jira-service-management-cloud
Atlassia Design System for Jira Service Management
Asked by Nishant Tripathi:

Hi, Does anyone have used Atlassian design system to customize issue UI in JIRA service management? We are looking for an option to add Buttons to the issue UI (under multiple tabs) so that we can manually trigger it to make API calls.

Any insights on this topic would br very helpful.


Answers:
author: Nikola Perisic
body: Welcome to the community [@Nishant Tripathi](/t5/user/viewprofilepage/user-id/5418066) !

Since you are talking about the app development on server, you may need to refer to this page here: <https://developer.atlassian.com/server/framework/atlassian-sdk/set-up-the-atlassian-plugin-sdk-and-build-a-project/>

Keep in mind that support of server will be ending in 15th of February.

comments: author: Nishant Tripathi
body: Thanks for your reply Nikola, is the support for Data center is ending as well?


author: Nikola Perisic
body: Data center is not ending, only the server of Jira


author: Nishant Tripathi
body: Cool, we are planning to deploy JSM Data centre.

Do you know if we can customize the layout and section of a issue in JSM issue?

Also, does 'Atlassian Design System' is same as creating an app in JIRA?

Here is the link to the documentation I am talking about.

<https://atlassian.design>


author: Nikola Perisic
body: For the customisation, I found this for now: <https://developer.atlassian.com/platform/marketplace/developing-apps-for-atlassian-data-center-products/>

Also, it is not the same, since this page is all about the design principles that are being used, while developing the app is separate which actually uses the elements of a design to show things.

For example: You are developing an app that will revoke the licenses for users more easily. It requires code which will mostly use some kind of frontend development framework. Let's say you are writing code in JavaScript, you will be using React as a framework that will allow you to create buttons, color them (mostly this is done by CSS but then again React adds more flavour to it).


Tags: jira-service-management

jira-service-management-server

server