youngmon/atlassian-qna huggingface dataset:
Change status of epic, when Task transits
Asked by Leena Pratheepan:

Hello

I have a question and am facing a challenge. I want the status of my epics to be moved automatically based on the task. In itself, the rule is quickly created, but what if I have a task in backlog and a task in closed, then Epic status should go "In progress". Likewise, if I have a task in the status "In Planning", "On Hold", "In Progress", Epic should be "In Progress". Is there a condition in Automation when all tasks are closed, all epics are closed. If a task is at least "In Planning" or "On Hold", should Epic be "In Progress"? Epic workflow = Backlog -\> In progress -\> Closed

Thank you in advance


Answers:
author: Leena Pratheepan
body: Thanks for your answer [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

but it did Not work.

when Issue Transits

If Issuetype is Task

Branch Epic

If Related Issues JQL (Child) are some in Status ?In Planning" , In Progress and closed .

then Transits ?In Progress"

In Audit log Stands there is no Action


author: Bill Sheboy
body: Hi [@Leena Pratheepan](/t5/user/viewprofilepage/user-id/5555541) -- Welcome to the Atlassian Community!

Please try the Related Issues Condition with JQL in your automation rule. That will allow checking if some, none, or all of the related issues match your condition to decide how to update the parent epic.

With your scenario, you may want to use an if / else block around those for each case needed.

Kind regards,  
Bill


Tags: data-center

jira-data-center

jira-software
Deleted sprints by mistake, recover it?
Asked by Mario Amaya:

Hey guys I deleted 2 upcoming sprints with tickets in it that were moved to another sprint, Is there a way that I can Undo that? o recover it? or a way to know what was in there? I don't remember


Answers:
author: Nicolas Grossi
body: [@Mario Amaya](/t5/user/viewprofilepage/user-id/5345208) You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/Restore-a-deleted-Sprint/qaq-p/677095>

Nicolas


Tags: cloud

jira-cloud
New(ish) sidebar content consuming TONS of page real estate. I'd like to turn it off.
Asked by Chris Purser:

I only just noticed this gigantic new space sucking sidebar and there appears to be no way to close it or hide it. It serves no purpose anyone on my team can imagine and so we'd like to have that page space back.

<https://app.screencast.com/NPNQY3eBY8K2E>

There is some logic to suggest this control would be hidden in admin settings but we've yet to find anything.

Can anyone help?


Answers:
author: L?gia Zanchet
body: Hello Chris  

Thank you for bringing this question to our community.

We currently don't have a method to completely disable the "Your Work" panel or proactively block any recommendations from appearing. This feature has been requested by other users as well, and our team is aware of the demand. To address this, we've linked your case to an existing feature request for improvements to the "Your Work" page.

[Feature Request: JRACLOUD-73964 - Customization options for the "Your Work" Page](http://We%20currently don't have a method to completely disable the "Your Work" panel or proactively block any recommendations from appearing. This feature has been requested by other users as well, and our team is aware of the demand. To address this, we've linked your case to an existing feature request for improvements to the "Your Work" page. Feature Request: JRACLOUD-73964 - Customization options for the "Your Work" Page You can add yourself as a watcher to this request page to receive direct updates on its status.)

You can add yourself as a watcher to this request page to receive direct updates on its status.  

Thank you

comments: author: Chris Purser
body: There's no way to click on that issue link for some reason. Can you paste the URL? I'd like to watch the issue...


author: Trudy Claspill
body: <https://jira.atlassian.com/browse/JRACLOUD-73964>


Tags: cloud

jira-cloud
Tasks are not showing up in the kanban board view
Asked by Lara Sousa:

Current tasks are not appearing in the kanban board view. The filters are correct and I removed the sub-filters that are configured by default, however, tasks are still disappearing from the board.

I noticed that it may have something to do with the "Select time frame" filter, because when I select "Never mind, show all", some current tasks that are in progress disappear, but in period settings of 4 weeks or less, they appear. Could it be related to some limitation of tasks on the kanban board?


Answers:
author: Trudy Claspill
body: Hello [@Lara Sousa](/t5/user/viewprofilepage/user-id/5143860)

In additional to what [@Dexter de Vera](/t5/user/viewprofilepage/user-id/4657717) requested, can you tell us the project type that is shown within the board? You can find project type information on the View All Projects page under the Projects menu.


author: Dexter de Vera
body: Hi [@Lara Sousa](/t5/user/viewprofilepage/user-id/5143860) ,

Can you show us some screenshots of your Kanban board, board filters, subfilters, and if there is a security level set in project.

Thank you!


Tags: cloud

jira-cloud
how to manage teams
Asked by Cristina Escalante:

I want to add a user to a team, but am getting "They may not have access to teams in your organization.". This user is not a new user, is using the company domain, and otherwise has no issues.

Where do I give this user access to teams in my organization?

I saw a similar issue here that resolved itself spontaneously:

<https://community.atlassian.com/t5/Jira-questions/Unable-to-add-users-to-Teams/qaq-p/2471570>


Answers:
author: Dexter de Vera
body: Hi [@Cristina Escalante](/t5/user/viewprofilepage/user-id/652738) ,

Welcome to the Atlassian community,

You may ask your Jira admin if the user has "Browse Users and Group global permission" and have product access (ei. software license) in the organization.

If everything is set correctly, It may be an issue. You can raise a ticket to Atlassian support to check it. <https://support.atlassian.com/contact/#/>

Hope it helps!

Thank you.

comments: author: Cristina Escalante
body: Thank you this solved it!


Tags: cloud

jira-cloud

jira-cloud-administration

permissions

team

teams
Jira Asset access control
Asked by Michael Frade:

From what we have discovered. Access to edit an object in Jira is set at the Object type configuration Role. Is there a way to link that access based off of an object attribute?

For example. If you have an object type called Application and in the objects under Application, there is an attribute that is App Owner. Can you have access linked to that attribute?


Answers:
author: Mikael Sandberg
body: The short answer is no, you cannot base the access in Assets based on an attribute value. Currently the only option to set the access is on the object schema level.


Tags: assets

cloud

jira-cloud
Enforce Pre-defined Fields Entry Based on User Group
Asked by Grant Ewing:

Hi there Community,

I have thoroughly investigated some potential solutions and it seems that my team would need to go with ScriptRunner for JIRA to achieve our goals:

1. We need control of Labels to only allow users within a certain Group to create new ones. *(only use already existing fields unless user is in Group "Admin" or "TeamLead")*

2. We need control of Components to only allow users within a certain Group to create new ones. *(same condition as 1)*

3. We need control of Versions to only allow users within a certain Group to create new ones. *(same condition as 1 \& 2)*

If we were to implement "ScriptRunner for JIRA", how would we best complete this task? Would it be from the use of Behaviors or Validators? I am somewhat familiar with Java (and Groovy) so I am open to creating the handling from code, just need help with getting set in the right direction.


Answers:
author: Valerie Knapp
body: Hi [@Grant Ewing](/t5/user/viewprofilepage/user-id/5555416) , welcome to the Atlassian Community and thanks for your question.

To restrict who can create and modify Components or Release, you can just enable people to the 'administer projects' permission -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338604iC9D039E2ECE33512/image-size/large?v=v2&px=999 "image.png")

So you don't technically need an app for this, as it works out of the box.

For the labels, on the other hand, even with ScriptRunner, I don't know of a solution to allow only certain users to create labels. Labels, for better or for worse, are not something we have a lot of control over in Jira, in the sense that they are always available for users to create and add to the Jira issues.

In my development work I do for customers, I would never build anything that relies on or is driven by labels. I would always favour a custom field or something like this, when you are asking people to indicate where a problem is, how important something is that they want. With labels, of course it is possible to add more information to a context, but at the end of the day, they are very difficult to report on, as people can and do make mistakes when they are typing and create multiple labels that mean the same thing and so on.

Please can you explain in more detail what you are trying to use the labels for? We would be happy to suggest alternative approaches that don't use labels.

Cheers

comments: author: Matt Doar _Adaptavist_
body: Agreeing with Valerie. A custom field for this info would help with reporting, and allow a ScriptRunner Behaviour to control visibility. Labels are a very large bucket of values to try to use here.


Tags: cloud

jira-cloud
How to view atlassian-jira.log
Asked by Jeremy Jedlicka:

We host our Jira Data Center with CPrime. Whenever I need to review our atlassian-jira.log logs I always reach out to them.

Is there anyway I can self service reviewing these logs myself without direct access to the home directory?


Answers:
author: Jim Knepley - ReleaseTEAM
body: Logs are part of the "support zip" in Jira.

Settings \> System \> Troubleshooting and Support Tools \> "Create zip"

I like to forward logs to a centralized monitoring service like AWS CloudWatch, Newrelic, or Datadog. Those services make searching easier, and you can use them for alerting.


author: Aron Gombas _Midori_
body: Using the "support zip" is a great idea, but the ZIP contains much more than the logs only.

If you need something more lightweight, with the ability of search and filtering right in the browser, you could try the [Last Log](https://marketplace.atlassian.com/apps/1211604/last-log-for-jira?hosting=datacenter&tab=overview) app. It is quite popular among those with a use case similar to yours.


author: Payne
body: If you happen to have the ScriptRunner app installed, it offers the ability to view the last n lines of the various log files.


Tags: data-center

jira-data-center
Restricting Global field changes to some Project administrators
Asked by Joshua Villanueva:

Hello,

I'm trying to restrict global field changes to some project administrators. We have a lot of jira projects, and some of the fields are used by multiple projects. I would like to restrict the ability to edit this fields to some(not all) project administrators.   

I was thinking of creating a separate group for project administrators that would have access to do this in order to add project admins as needed, but I'm not sure how to actually implement this. Any ideas would be appreciated. thanks.


Answers:
author: Trudy Claspill
body: Hello [@Joshua Villanueva](/t5/user/viewprofilepage/user-id/5537094)

There is a third party app that you can use to enable Project Admins to modify shared selection list, checkboxes, and radio button field types, if you are open to using a third party app.

[https://marketplace.atlassian.com/apps/1212035/manage-custom-fields-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1212035/manage-custom-fields-for-jira?tab=overview&hosting=cloud)

Note that would enable all Project Administrators to manage the fields. It does not support giving the access to only some Project Admins. But it leverages the Context settings for fields, so you could configure it to allow the Project Admins to manage the options for a Context for the field that applies to only their project. And you can specify which fields Project Admins (as a total group) can manage, so you can keep some fields locked down.


author: John Funk
body: Hi Joshua,

No, you are not able to do that. There is no hierarchy per se within Jira Admins. Everyone has the same permissions.


Tags: data-center

jira-data-center
What's the recommendation / standard process for cloning jira
Asked by Snehal Singh:

Need suggestion.

Scenario- in jira story out of 10 fields lets say 2-3 fields are redundant and used for all the stories within the project , would it be the right practice to clone the jira or we should create the jira.


Answers:
author: John Funk
body: Hi Snehal,

My recommendation would be to create a new issue and copy the values from the trigger issue for those couple of fields.

comments: author: Snehal Singh
body: Hello John, Thank you for the response, but unfortunately I see some Scrums master are only enforcing the practice of Cloning jira stories as it help there team / product/BAs

Regards,

Snehal


author: Luka Hummel - codefortynine
body: Hi [@Snehal Singh](/t5/user/viewprofilepage/user-id/5333812)

For efficiently cloning issues in Jira, you could try our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2769009). This tool allows you to clone issues, epics, and even complete projects while maintaining all field values, attachments, and comments. It simplifies the process by letting you select exactly what you need to clone, making it an excellent fit for your scenario of copying specific fields across multiple stories.

comments: author: Snehal Singh
body: Hello Luka , thanks for the app information. I will surely take a look. But my concern is more of If we should Clone the jira story or should create.

Thanks!


author: Luka Hummel - codefortynine
body: Hi [@Snehal Singh](/t5/user/viewprofilepage/user-id/5333812)

That decision depends largely on how much data you want to reuse. If you have lots of custom fields that are filled and should stay filled in the new issue, cloning is definitely preferable. With only 2--3 fields being redundant, it might be better to create a new issue and copy the needed values via an automation. Although, this calculation can change with the new redundant fields being added or the type of custom field you are trying to copy. Some fields are easier to copy with automations than others.


Tags: cloud

jira-cloud
How to automate user as 'watcher' to parent tasks when made assignee of subtasks/tasks/child issue
Asked by Catherine Plant:

Hello! I need to ensure all assignees of tasks / subtasks / child issues are notified of comments added to the parent task (whether Epic or task).

At first, I was looking for this option ('notify assignee of task / sub task / child issue when comment is added to parent') but then realized it might be better to write it as 'when assignee is added to task and the task has a parent, make assignee watcher of the parent task.

1. is this the best path (confirming all 'watchers' are notified of comments left on a task).

2. I'm not finding the best way to write this as an automation rule. Can anyone support, please?

Many thanks in advance!


Answers:
author: Anandhi Arumugam
body: Hi [@Catherine Plant](/t5/user/viewprofilepage/user-id/5555363) Something like this should work.

![Automation Rule - Copy assignee as Watchers.png](https://community.atlassian.com/t5/image/serverpage/image-id/338563i6FED49FF3AFFF777/image-dimensions/347x336?v=v2 "Automation Rule - Copy assignee as Watchers.png")

comments: author: Catherine Plant
body: Thank you so much [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450) ! This worked beautifully. I am grateful to you.


author: Anandhi Arumugam
body: Glad it worked for you! Please accept the answer :)


Tags: cloud

jira-cloud
Jira automation: overdue tasks alerts but task is not overdue
Asked by Valerie Elleron:

Hello everyone, Looking for help with many alerts received daily for over overdue tasks. When I view the task, the due date is far in the future and marked as Done (I want to get a reminder in xx months) It used to work very well. Not all the tasks have this problem. Do you have any idea of why this is happening?

I also receive a reminder twice for the same overdue (which is not overdue) task on a single day.

Many thanks for your help.


Answers:
author: Walter Buggenhout
body: Hi [@Valerie Elleron](/t5/user/viewprofilepage/user-id/5555326) and welcome to the Community!

We'll need more information on how the reminders were set up to help you with this. To set up reminders like you describe, you could use a filter subscription or an automation rule that uses a JQL filter to select the issues that you want to be informed of. It looks as if the filter linked to your notification settings has changed, causing it to return invalid results.

If you know where the settings are configured for your specific use case, have a close look at the filter being used. If it still seems correct and you feel you are getting incorrect results, please share details of your configuration and (screenshots of) example errors so we can get a better idea.

Hope this helps!

comments: author: Valerie Elleron
body: [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) Thank you so much! I receive the overdue notices in my inbox. I ll try to understand how these have been set up and I will get back to you. Many thanks !


author: Valerie Elleron
body: I found the source of the automation. Many thansk again, I will ask the owner.


Tags: cloud

jira-automation

jira-cloud
Can I send an email to the person responsible for the task when the deadline is close?
Asked by Leticia Marques Bauler:

hey guys!  
I would like to know if, using Jira automations or plugins or other sources, there is a way to send an email to the person responsible for the task whenever it is close to its deadline. I've already looked for some resources on Jira, but I couldn't think of a way to do this.


Answers:
author: Victor - Modus Create
body: Hi [@Leticia Marques Bauler](/t5/user/viewprofilepage/user-id/5555327) ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- [https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)

The app allows you to set many different triggers that could help you with the task at hand.

Hope it helps.  
Cheers,  
Victor \| Modus Create


author: Dexter de Vera
body: Hi [@Leticia Marques Bauler](/t5/user/viewprofilepage/user-id/5555327) ,

Welcome to the Atlassian community

I haven't yet had experience working in the data center but this should be possible in Jira automation. You can create an automation based on a schedule trigger (run it every day) then add JQL search - *due \>= 2days AND statusCategory != Done*

This will check all tickets (status not yet in done category) that will be due in less than 3days

You may check this documentation to learn more about Jira automation in datacenter

<https://confluence.atlassian.com/automation/get-started-with-jira-automation-993924596.html>

Hope it helps!

Thank you.

comments: author: Trudy Claspill
body: > *due \>= 2days AND statusCategory != Done*
>
> This will check all tickets (status not yet in done category) that will be due in less than 3days

[@Dexter de Vera](/t5/user/viewprofilepage/user-id/4657717)

Your JQL does not do what you claim

*due \>=* *2days*

That will give you all issues due in 2 days or longer including those due in 3 days, 4 days, 5 days, ... to n days. What is excludes is anything due in only 1 day or in the past.

To get things due within the next three days (today, tomorrow, and the day after tomorrow) from today you would need:

due \> startOfDay() and due \< startOfDay(3)

You need the criteria to set both the oldest due date to consider and the farthest out due date to consider.


Tags: data-center

jira-data-center
Automate flag when issue more than 2 days in column
Asked by beth_sutton:

I would love to have an automation that flags any cards that have spent 2 days or more within a specific column.

I have an existing automation that tracks when a card enters the column and another for when it leaves so we can have those specific fields visible on the cards.

I'm assuming I need to integrate those existing automations into a new one? Or amend those to include a flagging system?

I have made an attempt at a scheduled automation but I get this error message and I'm unsure how to resolve it:

***This component may be incompatible***

*One of the following needs to be produced earlier in the rule by the trigger or with a 'for each' branch for this component to work:*

* *Issue*

Thank you in advance for any advice and help!


Answers:
author: Walter Buggenhout
body: Hi [@beth_sutton](/t5/user/viewprofilepage/user-id/5189901),

For help with automation issues, it is best if you could share (screenshots of) your current automation rules so we can better assess what might be wrong.

Having said that, you should be able to solve your use case with the following automation rule:

![Screenshot 2024-07-29 at 16.10.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/338560i1E71AC23B92FB1B3/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 at 16.10.23.png")

It uses a scheduled trigger, in my example running every day at 9:00 AM and running a JQL filter to select issues that have been in the *In Progress* status for more than 2 days (at 9.00 AM every morning). I then use an *edit issue* action to update the *Flagged* field.

The full filter I used in my example is this:

```
status = "In Progress" and status was "in progress" before -2d
and flagged != Impediment
```

Obviously, you can play around with the values I used for status, the number of days issues have been in that status and any other fields that may be better suited for your use case.

Hope this helps!

comments: author: beth_sutton
body: Hi Walter,

Thank you so much for getting back to me! It seems that I hadn't added a JQL query, which is what the issue was! Unfortunately, the solution you gave and that I have added still doesn't seem to be doing the trick but I think that's probably something on my end!

This is the automation I've set up:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/338829i8C2820B3ABAA77D9/image-size/large?v=v2&px=999 "Capture.PNG")

And this is the JQL:

status = "Revisions" and status was "Revisions" before -3d and flagged != Impediment

The status of our board is called 'Revisions', which I put in the place of 'In Progress' but I'm wondering if I've maybe got that wrong?

Thank you again and in advance!


author: Walter Buggenhout
body: Hi [@beth_sutton](/t5/user/viewprofilepage/user-id/5189901),

The best thing you can do is try to run your query in the issue navigator (either through the *issues* view in your project or from *Filters \> View all issues*. If there is a mistake in your filter, you should usually get an indication there.


Tags: cloud

jira-cloud