youngmon/atlassian-qna huggingface dataset:
How to write query for all subtasks related to an epic
Asked by Keven Pepin:

Hi,

I am trying to create a table in confluence of all Userstory related to an Epic and i would like to see all subtasks related to each Userstory.

For now, i use : "Epic Link" = AWD-15, this show me all the userstory related to the epic AWD-15.

But how to add all the subtasks ?

Thanks


Answers:
author: Julien Peyrade _ Elements
body: Hello [@Keven Pepin](/t5/user/viewprofilepage/user-id/5027676)

The following JQL will give you the subtasks of your Epic :

```
linkedIssue = [ISSUE KEY OF YOUR EPIC] and issuetype = sub-task
```

You will have to replace "sub-task" by the actual subtask type used in your project.


author: Alex Koxaras _Relational_
body: Hi [@Keven Pepin](/t5/user/viewprofilepage/user-id/5027676) and welcome to the community!

Do you by any chance have scriptrunner installed on your jira instance? If so, then you could do:

    issueFunction in subtasksOf("Additional JQL search here to look for the parent issues you want to define")


Tags: cloud

confluence-cloud
How to assign action item to a team using team_name without displaying each team member's name
Asked by Yanmin Tao:

Love feature of the "Team" and learned how to create team, add/delete team members.

<https://community.atlassian.com/t5/Confluence-questions/Assign-action-to-multiple-people/qaq-p/1444028>

However, when I do [@Team](/t5/user/viewprofilepage/user-id/1322154)-name, it shows all the team members' names. For a team of 40+, it is too messy. How can I avoid it?

Yanmin


Answers:
author: Patrick Neumann
body: Hi [@Yanmin Tao](/t5/user/viewprofilepage/user-id/5027758) , [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) ,

just stepped over the exact same issue. So I guess it's a valid use case ;)  
Did you meanwhile found a solution to overcome the situation?  
Is there any open ticket in Atlassian Help Portal, where this topic is discussed and Highlighted to Atlassian Team?

Thanks \& BR  
Patrick

comments: author: Patrick Neumann
body: Hi [@Yanmin Tao](/t5/user/viewprofilepage/user-id/5027758)

do you have an answer?

BR Patrick


author: Alex Koxaras _Relational_
body: Hi [@Yanmin Tao](/t5/user/viewprofilepage/user-id/5027758) and welcome to the community!

Can't really understand the problem here :/

You don't want all the team members to appear? What would be the most appropriate for you? Here is the [documentation for creating a team and mention it](https://support.atlassian.com/atlassian-account/docs/start-an-atlassian-team/).

Hope this helps!

comments: author: Yanmin Tao
body: We have already defined the team list.

With a large team, if everyone's name shows up with the team name, it would be messy and take a lot of space. The team name is sufficient.

How can I do that?

I read the [documentation for creating a team and mention it](https://support.atlassian.com/atlassian-account/docs/start-an-atlassian-team/).

Thanks,

Yanmin


author: Alex Koxaras _Relational_
body: [@Yanmin Tao](/t5/user/viewprofilepage/user-id/5027758) I apologize, but I really can't understand your problem. Can you please share a screenshot and type what ideally should have been done?


Tags: cloud

confluence-cloud
Is it possible for Jira to show Zendesk ticket status on a Project it was linked to?
Asked by Darwin:

Basically, we linked our Zendesk tickets to a Jira project and linked ticket count is showing on the details pane. What I want to see is if it is possible to show the ticket status count like for Open and Pending tickets on Jira aside from Zendesk Support linked tickets count.


Answers:
author: Dhiren Notani_Exalate_
body: Hi [@Darwin](/t5/user/viewprofilepage/user-id/5027619)

This is Dhiren from Exalate.

[Exalate](https://marketplace.atlassian.com/search?query=issue%20sync), provides a fully bi-directional synchronization between Zendesk and Jira (among other ITSM systems) that is fully customizable. It is easy to set up and the entire customization can be configured using a no-code interface.

To answer your question, it is absolutely possible to sync the Status of the ticket in Zendesk to Jira Project via Exalate.

If you would like to see a customized demo of the product in action, feel free to [book a slot](https://exalate.com/book-demo/) with us.

Thanks  
Dhiren


author: Fadoua
body: [@Diana_Architect_ZigiWave](/t5/user/viewprofilepage/user-id/4803013) and [@Dhiren Notani_Exalate_](/t5/user/viewprofilepage/user-id/4855028) Please review the Atlassian Community guidelines as you are not supposed to advertise for your plugins. The only one time you can do so when there is no other option with Jira out of the box.

Best,

Fadoua


author: Diana_Architect_ZigiWave
body: [@Darwin](/t5/user/viewprofilepage/user-id/5027619) hi! yes, it is possible. are the systems you've connected synced? a tool like ZigiOps can help you connect (bi-directionally) Jira and Zendesk and sync their data (keeping them up to date in real-time). it has an advanced mapping and customization features so your use case will easily be achieved - you can tweak it to display the status of the tickets. feel free to check it out and if you want to see it in action, [book a demo](https://bit.ly/3pXlpg3).

Regards, Diana (ZigiWave)


author: Fadoua
body: [@Darwin](/t5/user/viewprofilepage/user-id/5027619)

My very first thought is try to create a JQL then save it as a filter which you can display on a dashboard using a gadget.

My understanding is you want to visualize the number of issues in each status right?

Best,

Fadoua

comments: author: Darwin
body: Hi [@Fadoua](/t5/user/viewprofilepage/user-id/655791) yes exactly. Thank you for your response.


Tags: cloud

confluence-cloud
Are there any way to import data to a confluence dropdown ?
Asked by martin alejandro garcia rodriguez:

I have data imported to a page by the user and this data has to be used in a form in Confluence and then in this form we are going to select the information imported to send an email.

How can I import the information stored in other page to be used in a Confluence Dropdown so every time the user updated the information the dropdown can be updated at the same time.

thanks for you support

Martin


Answers:
author: G subramanyam
body: Hi [@martin alejandro garcia rodriguez](/t5/user/viewprofilepage/user-id/4496406) welcome to the Atlassian community.

You can achieve majority of this use case, by creating the templates and using variables. This serve as a place holder for the text or steps the end user wants to key in.

Here's the detailed **[documented steps](https://support.atlassian.com/confluence-cloud/docs/create-a-template/)**, but you need to have space admin permissions to create the template and use the variables.

comments: author: martin alejandro garcia rodriguez
body: Hi [G subramanyam](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3929184) , thanks for your response, I don?t have enogh permissions, but what about if I have an adjacent page with the information , five items , these items will me modified by the user every two weeks, I want to import this information to my template in order to have a fresh information to select one or two of them and then send an email with this information.

Martin


Tags: confluence-server

server
Confluence will not start due to fatal error in Confluence cluster
Asked by GLAM SOFTWARE:

When I went to see my confluence, I saw that it was not available and that it gave me the following error:  

Confluence had problems starting up {#toc-hId--526187086}
---------------------------------------------------------

This page is for Confluence administrators. If you're seeing this page, your Confluence administrator is probably working to restore the service.  

|                                                                         Description                                                                         |        Time         | Level | Exception |
|-------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------|-------|-----------|
| Non Clustered Confluence: Database is being updated by another Confluence instance. Please see <http://confluence.atlassian.com/x/mwiyCg> for more details. | 2022-08-24 03:02:33 | fatal |           |

If you're unable to fix the problems and need to contact support, we can respond faster if you provide [the logs](https://confluence.atlassian.com/confkb/startup-check-providing-logs-for-support-936509900.html?utm_source=Install&utm_medium=in-product&utm_campaign=csseng_fy18_q3_server_confluence_errorstate) of your instance.  

<br />

I don't know why this suddenly happened to me. What should I do to get my confluence back?


Answers:
author: Olga Videc
body: Hello [@GLAM SOFTWARE](/t5/user/viewprofilepage/user-id/2643334)

You need to contact your system admin the person responsible for the system administration of your confluence server vm.

BR, Olga


author: Fabio Racobaldo _Herzum_
body: Hi [@GLAM SOFTWARE](/t5/user/viewprofilepage/user-id/2643334) ,

please verify that there are no other Confluence instance active on the same DB.

This should six your issue.

Fabio


author: Nic Brough -Adaptavist-
body: This means what it says - you've tried to start a second instance of Confluence Server pointed at a database that is already in use by an existing Confluence Server. (This may actually be the same physical install, but it's the second process that won't work)

You'll need to check the configuration of your Confluence, identify where the first one is running, and either use that, or shut it down and start your instance.


Tags: confluence-server

server
Change History Macro
Asked by Michael Gnaneshwar:

I have a question . can the Change history of the child pages be connectd to parent page. So that we have one place to track all


Answers:
author: Andy Gladstone
body: [@Michael Gnaneshwar](/t5/user/viewprofilepage/user-id/5027323) Welcome to the Atlassian community!

While there is no single macro you can use for this, you can use a combination of the Page Properties Macro, Change History Macro and Page Properties Report to build a page that contains all of the change history from other pages.

This would require embedding the Change History Macro into your Page Properties Macro. Then the Page Properties report would include all of the history of the sub-pages that feed the report. Let me know if you need more information on how to use these macros.

All the best!

comments: author: Andy Gladstone
body: [@Michael Gnaneshwar](/t5/user/viewprofilepage/user-id/5027323) if my answer helped you, please consider marking it as accepted.


author: marc -Collabello--Phase Locked-
body: No, the page histories are not connected.


Tags: cloud

confluence-cloud
export file from Confluence
Asked by Ivan Andrieiev:

When exporting a file from Confluence, is it possible to see its previous image and edit the fields in the document?


Answers:
author: Andy Gladstone
body: [@???? ???????](/t5/user/viewprofilepage/user-id/4741871) can you elaborate? Are you exporting a page, or an attachment from a page? If you are referring to exporting a page, you will only get the current page in the export (PDF/Word) without any link to page history or previous images. If you need to export a previous version of the page you will need to revert to that version in the page history context - but be careful since reverting to a previous version will erase all newer versions of the page.

I hope this helps.

comments: author: Ivan Andrieiev
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) Hi

I'm about exporting the page. I need a view of the page, what it will look like after export, and if this view does not suit me, then adjust the size of the page fields.


author: Andy Gladstone
body: If that is the case, you can just click on the ellipsis (...) on the top right of the page and export as many times as you want while you edit the page. You may also need to adjust the PDF export properties under Space Settings to get the right look and feel.

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/215236i0FEE250C545EC0C8/image-size/large?v=v2&px=999 "Capture.JPG")


author: Ivan Andrieiev
body: unfortunately, I didn't see there an easy way to change the size of the document fields.


author: Andy Gladstone
body: I'm sorry [@???? ???????](/t5/user/viewprofilepage/user-id/4741871), but what do you mean by document fields? You can change the margins and orientation of the PDF. Are you trying to adjust specific fields within the Confluence page and how they are exported to PDF? If so, you are correct that you cannot make micro-adjustments of this sort.


author: Ivan Andrieiev
body: There are different formats of A4 A5 paper sheets, I would also like to customize the sheets for myself and have the opportunity to review the editing option before exporting.


author: Andy Gladstone
body: If that is the case, you need to adjust these settings in the PDF Stylesheet section. Documentation for this can be found here:

<https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/>

and here:

<https://support.atlassian.com/confluence-cloud/docs/advanced-pdf-export-customizations/>


author: Ivan Andrieiev
body: After editing the style sheet according to the informational materials, the page is exported in the wrong format, maybe you can tell me what is wrong.![?????? ?????? 2022-09-16 ? 15.45.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/216387iEDABF7EE6CDB75F6/image-size/large?v=v2&px=999 "?????? ?????? 2022-09-16 ? 15.45.02.png")![?????? ?????? 2022-09-16 ? 15.45.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/216388i91B151BC94FB875B/image-size/large?v=v2&px=999 "?????? ?????? 2022-09-16 ? 15.45.17.png")


Tags: cloud

confluence-cloud
How can I display the JIRA Links in the JIRA Macro?
Asked by DanielRafyi:

Hi everyone,

I am looking for a possibility to display more information (eg. fixed version) for the linked jira issues to my confluence page. Linkin issues just with the link is very convenient, but it does only show the name and the status, but not any advanced table like the jira macro.

right now, I didnt find out any possiblity to make this work. I need kind of a JQL query but no way to get the linked pages.

```
linkedIssuesOfRemote 
```

dindt work neither.

In other words:

display these pages linked here : ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/215181iDA12E0B08EE43C29/image-size/large?v=v2&px=999 "image.png")

in this format: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/215183i9D2FEAD3B8764D0D/image-size/large?v=v2&px=999 "image.png")

Any ideas or is this maybe a feature request?

Looking forward to your help.

thanks

Daniel


Answers:
author: Alex Koxaras _Relational_
body: Hi [@DanielRafyi](/t5/user/viewprofilepage/user-id/3194717)

Out of the box, you can't do that. Have you search the marketplace for an app which could possibly do that job?

comments: author: DanielRafyi
body: hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

thanks for the answer. didnt search for an app.


author: Alex Koxaras _Relational_
body: You could try this [https://marketplace.atlassian.com/apps/1224608/smart-issue-view-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1224608/smart-issue-view-for-confluence?hosting=cloud&tab=overview) but it will not change the initial image link you provided.


Tags: cloud

confluence-cloud
Getting error while opening wiki page
Asked by Raksh Anand:

Hi,   
I have been working on a Wiki page for last few days and since morning i'm getting a error while opening the url [https://vetic.atlassian.net/wiki/spaces/\~629723a31c69c7006ac4eaa2/pages/edit-v2/65652](https://vetic.atlassian.net/wiki/spaces/~629723a31c69c7006ac4eaa2/pages/edit-v2/65652)  

Error Message -  
We'll be back in a flash  
We've encountered a small problem, but we should have it sorted out soon.  

![Screenshot 2022-09-09 at 2.45.28 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/215196i5E49D8CA5F254E2B/image-size/large?v=v2&px=999 "Screenshot 2022-09-09 at 2.45.28 PM.png")


Answers:
author: Raksh Anand
body: Thanks [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) for your response.  
I had noticed the url and tried to use navigation to reach the page. However, i was getting an error using navigation as well.   

It seems there was some issue with the confluence which got resolved by itself yesterday. Now i'm able to use both, navigation and the url.  

comments: author: Andy Gladstone
body: Glad it all worked out for you!


author: Andy Gladstone
body: [@Raksh Anand](/t5/user/viewprofilepage/user-id/5027231) welcome to the Atlassian Community.

It appears you are trying to open a page in edit mode (based on the URL context - *[pages/edit-v2/65652](https://vetic.atlassian.net/wiki/spaces/~629723a31c69c7006ac4eaa2/pages/edit-v2/65652)*). Are you able to access that page for viewing by navigating to it through the page tree in the space? It could be that changes were made to the page and your edit based link is no longer valid.

comments: author: Andy Gladstone
body: [@Raksh Anand](/t5/user/viewprofilepage/user-id/5027231) did my answer help? Is so, can you please mark it as accepted so that others can refer to it in the future?


Tags: cloud

confluence-cloud
Show images (attachments) on a page, based on the labels on that page
Asked by Mads Haugaard:

Hi.

Is there a way to show specific images (attachments) based on the labels on a page?

It needs to be based on the labels on the specific page, NOT the images them selfs.

Anyone know of a way?


Answers:
author: Andrii Maliuta
body: Hello [@Mads Haugaard](/t5/user/viewprofilepage/user-id/4306985) ,

As I know, this is NOT possible with platform macros, but this should be easy code to implement a custom macro or using a ScriptRunner script to get the list of such pages.

Example for a space pages with label 'TEST':

```
SpaceManager spaceManager = ComponentLocator.getComponent(SpaceManager.class);
Label label = new Label("TEST");
Space space = spaceManager.getSpace("SPACE_A");
List<Page> spacePages = space.getAllPages;
List<Attachment> attachments = new ArrayList<>();
spacePages.filter(page -> page.gtLabels().contains(label)).forEach(page -> {
    List<Attachment> pageAttaches =  page.getAtatchment();
    attachments.addAll(pageAttaches);
});

return attachments;
```

Thanks

comments: author: Mads Haugaard
body: Thank you for the answer.  

What I need is the som way to show images based on the labels on a page.

Ex.

A page has a label named "sunshine".

That page also has an attachment (image) named "sunshine.jpg" with the label "sunshine".

That image is automatically show on the above mentioned page.

If the label is removed from the page, then the image is no longer show.


Tags: confluence-server

server
How to the change the direct link of a confluence space
Asked by Aswathi D:

Hi ,

Is there a way to change the direct link of a space ?  
For eg : When i click on my confluence space, currently it is directing to the home page of that space .  
instead of that can I change the direct link to one of the parent page of the same space ?


Answers:
author: Elvir
body: Hello Aswathi,

Go to **Space settings - Manage space -\> Edit details**

Change the value oh the **Home page** to another page froM your space and save

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/215160iF838C30E224B4A63/image-size/large?v=v2&px=999 "image.png")

Hope this helps,

Best regards.


author: Fabio Racobaldo _Herzum_
body: Hi [@Aswathi D](/t5/user/viewprofilepage/user-id/4742823) ,

You can setup your space homepage at your convenience so that each time that you click on a space link you will be automatically redirected to the homepage

<https://confluence.atlassian.com/doc/set-up-a-space-home-page-829076213.html>

Hope this helps,

Fabio


Tags: confluence-server

server
JQL filter query for two projects with different conditions to be displayed in one board
Asked by Suma Pralhad Kustagi:

Hi,

We have a requirement to create a query in board as

project =A and issuetype=Feature

and other one is

Project =B and issuetype=Epic and component= X

Can we have a single query which should include the above two mentioned conditions.

Regards,

Suma


Answers:
author: Max Foerster - K15t
body: Hi [@Suma Pralhad Kustagi](/t5/user/viewprofilepage/user-id/4139721) ,

Short answer: Yes, you can! JQL offers an OR-operator and you can make use of parentheses.

```
(project = A AND type = Feature) OR (project = B AND type = Epic AND component = X)
```

You should check out the extensive documentation of JQL and all the available fields, functions, and operators:

* [Advanced search reference - JQL operators](https://support.atlassian.com/jira-software-cloud/docs/what-is-advanced-searching-in-jira-cloud/)

Best, Max


Tags: confluence-server

jira-server

server
Authorization code for OAUTH 2.0 gets invalid
Asked by Ravi Singh:

Hi Team,

I am trying to use Ouath to authenticate API calls. To get access token I use authorization code received by <https://developer.atlassian.com/cloud/confluence/oauth-2-3lo-apps/#1--direct-the-user-to-the-authorization-url-to-get-an-authorization-code>.

But after some time I start getting Unauthorized access and for authorization code as "  
authorization_code is invalid".  
Can you please help me with how can I use one authorization code for lifetime so that I just need to refresh access_token. Or is there way to get authorization code via code.


Answers:
author: marc -Collabello--Phase Locked-
body: The tokens will expire after some time, and you must go through the token flow again. However I believe the expiry is 1 year.


Tags: cloud

confluence-cloud
Cannot create Confluence Sandbox, Jira SB works fine
Asked by Thomas Lanz:

Failed to create Confluence Sandbox, but Jitra SB creation works fine. Any hints?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Thomas Lanz](/t5/user/viewprofilepage/user-id/5010126) ,

welcome to the Atlassian community!

Please could you provide more information about the error occurred?

Fabio

comments: author: Thomas Lanz
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) Did not see your request. Problem was solved by our Atlassian Supplier.


Tags: cloud

confluence-cloud
How do I know which admin gave Product access to a certain user?
Asked by Julienne Mae Anito:

I checked the audit logs and it seems this is not in there. We need to be able to find out when and who gave product accesses to certain users. It'd be great if anyone could help us with this. thanks.


Answers:
author: Julienne Mae Anito
body: Hello [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) ,

Sorry, there might have been a misunderstanding. I meant we need to check who granted the access to the Atlassian products our users currently have. So we want to know who gave JSM access to user A, or who gave Confluence and JIRA access to user B, etc...

Thanks,  
Yen

comments: author: Ollie Guan
body: Tracking user-created activity in the audit log is available when you upgrade your products to an **Enterprise plan**.

<https://support.atlassian.com/security-and-access-policies/docs/track-organization-activities-from-the-audit-log/>


author: Ollie Guan
body: btw, Atlassian Access may give you another option.

<https://www.atlassian.com/software/access/guide/organization-audit-log#why-use-an-organization-audit-log>


author: Ollie Guan
body: Hi [@Julienne Mae Anito](/t5/user/viewprofilepage/user-id/4997297) ,

Filter by Permissions

![QQ??20220909095334.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/215133i3B348A8E5B0ED74F/image-size/large?v=v2&px=999 "QQ??20220909095334.jpg")


Tags: cloud

confluence-cloud