youngmon/atlassian-qna huggingface dataset:
Is there a way to include embedded or attached media when you export a confluence page to PDF?
Asked by Justin parker:

I need to be able to export a page and the attached or embedded sound files for users who will not be able to access the site. Currently if I export to PDF or a word file the attached or embedded files will be changed to links or removed. Is there a way to export with a sound file attached?


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello Justin, currently that is something tricky to accomplish, even if we would be exporting the media files from one of the Adobe suite software as you can see in [this thread](http://forums.adobe.com/thread/1172536). I believe that you may have come to a sollution, when you mentioned that some the content gets exported as a link in the PDF, that can be described in a feature request to be created under <http://jira.atlassian.com>, in that way it can be evaluated to become something delivered in upcoming releases.
Is there any way to display shared links on the dashboard?
Asked by Dave Denis:

We want to display a list of the most recent shared links on the main dashboard so users can see these right when they log in, to help further adoption and engagement with them. I tried adding the following to the Global Layout so they would apper above the activity stream:

$helper.renderConfluenceMacro("{detailssummary:label=shared-links}")

but receive the error when loading the dashboard:

*"The page properties report macro must be used within a space."*

Is there some other way to display these on the main dashboard?


Answers:
author: Julia Wester [Wittified]
body: I don't have the direct answer to your question, but you could create an alternate dashboard in a space and point Confluence to use that as the homepage. At that point you can use macros more easily. There are also ways to include all the things currently on the default dashboard.

I can't wait until the Confluence default dashboard is much more configurable!

comments: author: Dave Denis
body: Thanks \[\~julia wester \[wittified, llc\]\] that's actually exactly what we ended up doing. And agreed, looking forward to when the dashboard is as configurable as standard pages!


Tags: confluence-administration

link

share
Export all data
Asked by Joshua Johnson:

What is the easiest way to export all data from Confluence into say, a word doc?


Answers:
author: Andy Brook [Plugin People]
body: \<humour\>

Do a database backup, zip it, zip your CONFLUENCE_HOME and drag/drop both into the word doc, though Im not sure how useful that would be ;)

\</humour\>

But really, Confluence many Spaces with many Pages, attempting to put all that into one document is I think unachievable. The closest I think you'll get is the Scroll Wiki addons:

- <https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-office>

- <https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-pdf>
Upgrading confluence from 4.2.13 to 5.4.4
Asked by Paul DeSousa:

Hi,

We are trying to upgrade to 5.4.4 and a direct upgrade results in database faults. We have also tried to take mini steps and even the slightest upgrade to 4.3 does not work. How can we get updates to the latest release and from there I will ensure we stay current?


Answers:
author: Paul DeSousa
body: We went through and changed all the non UTF8_bin to the correct collation and things still failed, so management decided to hire an outside expert. Thanks for all your help! You guys were great, and I hope to be as Atlassian knowledgeable someday...


author: FelipeA
body: Hi Robert,

Also the recommended upgrade path for your case would be 4.2.13 -\> 5.0.3 -\> 5.4.4.

Best regards,

Felipe Alencastro


author: Deividi Luvison
body: My mistake, it was OS indeed :).

First rule of all, set a [Confluence Test Instance](https://confluence.atlassian.com/display/DOC/Migrating+Confluence+Between+Servers#MigratingConfluenceBetweenServers-HowtoCreateaTestorDevelopmentSite).

![](../../upfiles/corgi1.jpg)

(the corgi above demands a test instance).

MySQL 5.1 is supported on latest version so make sure to also upgarde your java to 1.7 since 5 series are not suited (and not supported) to use JAVA 1.6.

After the above is checked check for [this](https://confluence.atlassian.com/display/CONFKB/How+to+Change+All+Columns%27+Collation+to+utf8_bin+in+MySQL) KB, 80% of the time mysql breaks because of the engine and character set, if they are ok proceded upgarding to latest version (from 4 series you can go to latest version fine), else let me know if your problem was the character set or the engine do not try upgarde and let me know.

Once the upgarde fails we will need to check if there's any errors in the atlassian-confluence.log that can give us some direction.

If you have a valid license my suggetsion is that you raise a support case since in Answers I can only give you some insight when I have some extra time :).  
Thanks and Regards,  
David\|Atlassian Support


author: Deividi Luvison
body: Well, that my friend is one of the highest inputs of cases we get in our support :), the first thing you should attack is the error and not the version.

Let me know the database/version you are using, your enviroment specs (SO and java version) and based on that I can give you some insights.  
Thanks and Regards,  
David\|Atlassian Support

comments: author: Paul DeSousa
body: |-------------------------|-----------------------|
| MySQL protocol_version  | 10                    |
| version                 | 5.1.66-0+squeeze1-log |
| version_comment         | (Debian)              |
| version_compile_machine | x86_64                |
| version_compile_os      | debian-linux-gnu      |

openjdk-6-jre

and I believe you mean OS not SO (please forgive my ignorance if I am mistaken) We are running on debian 6, but have also tried to install on 7.
Confluence macro deprecated?
Asked by JDeLong:

We are currently running 3.5.9 on production (I know I know), I cannot seem to find any reference to this macro in any of the newer versions I have updated to. Any ideas?

{details:label=BLAHBLAH\|hidden=true}@VARIABLE@{details}


Answers:
author: Deividi Luvison
body: Well, your first goal would be to find out which macro is that, to find that an idea would be to check how you call the plugin and search it in google. If the markup you use to call is is "{details:label", try something in google like, {details:label confluence 3.5.9.

Once you find the plugin go to below URL in your instance:

http://\<strong\< a=""\>\>YourInstanceURL/plugins/servlet/upm#compatibility
In there you can select a latest version of Confluence to check for compatibility, doing that action you will be able to find out if that plugin it's compatible with a specific version of Confluence (the report will tell you if that plugin have latest version compatible with the Confluence version you selected).

Another way to find that out is to get the name of that plugin and check in the history tab in [](https://marketplace.atlassian.com.)<https://marketplace.atlassian.com>.

Either way you choose we still need to find out the plugin name :).

Hope it helps.  
Thanks and Regards,  
David\|Atlassian Support
Confluence Wiki importer - images don't import
Asked by Shani De Silva:

I used wiki importer GUI to import Dokuwiki pages into Confluence, but imported confluence pages without images and hyperlinks.

Instead of the images I see only the file names

Ex: ":1.jpg\|"

Could you please give me any suggestion regarding this?


Answers:
author: Anne EQS
body: How did you manage the import ion the end? We're planning a migration/integration of an old docuwiki into an existing confluence (5.8) instance and I#m looking for other experience reports...


author: Rodrigo Girardi Adami
body: Hi Shani,

I'm not sure if the issue persists today, but regarding the Universal Wiki converter specific issues, it's better to get in touch directly with [their support](https://migrations.atlassian.net/wiki/display/UWC/Universal+Wiki+Converter): [info@appfusions.com](mailto:info@appfusions.com)

I hope this helps!

Cheers,

Rodrigo


Tags: confluence-administration

image

import

universal-wiki-converter
Confluence : how to create a list of value selectable ?
Asked by emmanuel edon:

Hi ,

I would like to create a list of values that a user can select in a template in confluence 5.4.4.

How can i handle it easily ?

Thanks


Answers:
author: Fabio Racobaldo _Herzum_
body: Hello Emmanuel,

you could use template list variables. Take a look here for more information [](https://confluence.atlassian.com/display/CONF52/Adding+a+Template#AddingaTemplate-AddingContentTemplate)<https://confluence.atlassian.com/display/CONF52/Adding+a+Template#AddingaTemplate-AddingContentTemplate>

Hope this helps,

Fabio

comments: author: M
body: Hi Fabio, Ok, perfect, but if i need a multi select list, is there any way to handle it?

Thanks again


author: Marisa
body: Hi there, have you found a solution to mulit-select a list of variables in a template?


author: Jos? Veiga
body: Also looking for help with multiple values selection
Moving Confluence app to a different server, but using the existing database
Asked by Brian Salzle:

We are considering moving our Confluence 3.4.5 installation to a different server. Our underlying wiki database is in Oracle on a 3rd server and doesn't need to move ... it just needs to be used by the new wiki server. I was thinking that we could just install Confluence on the new server, and then configure it to point it at the existing database, but are there any pitfalls with this? In particular, will the install or configuration processes do anything to overwrite our existing database (which would be very bad, obviously), and if so, how would we avoid that?


Answers:
author: Andris Grinbergs
body: The easiest way would be to just copy all the confluence application and data directories to new server.

comments: author: Brian Salzle
body: What about the Tomcat installation and configuration (on Windows)? My recollection is that happened automatically as part of the Confluence install process. If so, wouldn't just copying the confluence directory mean that we'd also need to manually work out the details of getting Tomcat running on the new server?


author: Andris Grinbergs
body: I assumed you are on linux. For windows i believe you should install tomcat configure it in similar way as old tomcat. And copy webapps, lib and confluence-data (confluence home) folder. Try using same java/tomcat versions.


Tags: confluence-administration
Outgoing ports for Confluence behind a firewall for HTTPS access
Asked by Karsten Hilgers:

My Confluence instance is behind a firewall and I am wondering which outgoing ports I have to open. Confluence is listening on port 8443 and 8090 and it works fine via http on port 8090. Open ports in both directions are 8090 and 8443 and I opened 443 for outgoing connections but HTTPS access is not working. What do I have to do?

This Question is in advance to

* [](../287422/confluence-not-opening-port-8443 "This")<https://answers.atlassian.com/questions/287422/confluence-not-opening-port-8443>
* [](/questions/287847/keystore-file-with-https-with-ip-address-and-port)<https://answers.atlassian.com/questions/287847/keystore-file-with-https-with-ip-address-and-port>

THX BKS


Answers:
author: Andris Grinbergs
body: You don't have to open outgoing ports in firewall to have confluence acessible via HTTPS.

I would suggest you to:

1. Disable SELinux and Firewall

2. Get confluence running via HTTPS, Test if confluence is accessible

3. Enable Firewall (make excludes if needed), Test if confluence is still accessible

4. Enable SElinux, test if confluence is still accessible


Tags: firewall

https

port

ssl
LDAP User count not updated after deactivating a user
Asked by Csaba Magyar:

We use Confluence 3.5.13 with LDAP authentication (LDAP read only).

Directory order:

1. Upgraded atlassian-user LDAP (ldapRepository). Type: Microsoft Active Directory (Read Only, with Local Groups)

2. Confluence Internal directory. Type: Internal

Unfortunately, the user count isn't updated under License Details when a user is removed from all groups (user is not member of any groups).

I tried to update the correct number of active users that counts towards the license limit according to the procedure from below:

- Change directory order

- Disable LDAP directory

- Synchronize

- Refresh the number of Licensed Users under License Details (Confluence shows now the correct number of active users)

- Enable LDAP directory

- Change back the directory order

Well, for the moment the number is correct but only until a new refresh (new synchronization) of the LDAP.

How can this problem be solved?


Answers:
author: Csaba Magyar
body: No individual users have the permission. Yes, one LDAP (primary) and one Internal.


author: Andris Grinbergs
body: Maybe you have granted "Can Use" permission to individual users? Then removing user from all groups will not help.

How many user directories are you using? (1xLDAP + 1xInternal ?)


author: Csaba Magyar
body: Setting up that only one group have "CAN USE" global permission will not save the problem.

confluence-users and confluence-administrators must have the CAN USE global permission. If there are additional groups with the permission, removing them will result in counting down the number of active users according to the number of users in the additional groups only - the behaviour will be the same when a LDAP user is removed from all groups: the number of active users will not count down.  


author: Andris Grinbergs
body: Try setting up that only one group have "CAN USE" global permission. Then it will be easier to manage and I believe such issues will not apear.
How to check if a Confluence user is local or AD?
Asked by Steve Thornhill:

I've been trying to work out a way of differentiating between a local Confluence user and one that is added via AD but no getting anywhere.

I need to be able to add different options to the certain user profile pages post login, for example updating passwords and user details - depending on which type of user they are.

Has anyone done something similar?


Answers:
author: Rodrigo Girardi Adami
body: Hi Steve,

As far as I know, if you go to the user profile you'll be able to spot if the user comes from a internal directory or a LDAP directory. You can also spot this information from a database query:

```
SELECT cu.id, cu.user_name, cd.directory_name FROM cwd_user cujoin cwd_directory cd on cu.directory_id = cd.idwhere cu.active = 'T';
```

This query will show you the active users from confluence and from which directory name they come from.

As for scripting, that might be possible with a custom authenticator however it will require some development on the way probably.

Cheers,

Rodrigo


Tags: confluence-administration
Confluence Login Loop
Asked by J?rgen Schmalacker:

I have a somewhat odd problem logging on to Confluence. If access Confluence using the IP (https://\<ipaddress\>:8443) it works. If I use the FQDN of the server ([](https://my.server.biz:8443)<https://my.server.biz:8443>) the website returns to the Login page instead of just logging in to the start page. Everytime it does this, it seems to be generating a new jsessionid. This only happens with Internet Explorer. Firefox and Chrome work fine. Where do I have to tweek IE to stop to get this to work?


Answers:
author: J?rgen Schmalacker
body: This is still not working. :-( I went so far as to setup a new Virtuel Win7 Machine and I still got the login loop. That tells me the problem must be in Confluence, since the Browser was completely new, without any cookies at all. I can't fathom what could be so different between IE and Firefox and Chrome. The Base URL doesn't effect this either. Perhaps there are other tweeks in Confluence, but I can't seem to find the right one.


author: Florin Manaila
body: Not sure if this helps, but you may want to try and delete the browser cookies (ctrl + shift + delete).

I've noticed this happening on all browsers and at least Confluence, Jira and FishEye. Every time this happens, I delete the cookies for that specific domain and all goes back to normal.

HTH

comments: author: J?rgen Schmalacker
body: I tried that, unfortunately, no joy. Thanks anyway.


author: Andris Grinbergs
body: Check if you have correct Server Base Url in General Configuration of Confluence.

comments: author: J?rgen Schmalacker
body: I changed the Base URL from the IP to the FQDN, but that didn't change anything. Thanks for the quick answer though!


author: Andris Grinbergs
body: If you are using proxy server between IE and Confluence, try without it.

Try enabling/disabling "Compatibility view" in IE for particular URL.

Also - try testing from different computer.


Tags: confluence-administration
Where can i delete confluence project?
Asked by Jakub Cruz:

Where can i delete confluence project? With whole subdomain like [project.atlassian.net](http://project.atlassian.net), thx for response...


Answers:
author: Boris Georgiev [Appfire]
body: [](https://confluence.atlassian.com/pages/viewpage.action?pageId=321257595)<https://confluence.atlassian.com/pages/viewpage.action?pageId=321257595>


Tags: delete

subdomain
WARN: TrustedApplicationsFilter could not authenticate request
Asked by Bastian Kippelt:

Hi,

i want to fix this Warning:

```
2014-04-28 08:02:52,082 WARN [http-443-9] [auth.trustedapps.filter.TrustedApplicationFilterAuthenticator] authenticate Failed to login trusted application [confluence:10610973] due to bad URL signature. Received protocol version [2]. Required protocol version [2]2014-04-28 08:02:52,114 WARN [http-443-9] [auth.trustedapps.filter.TrustedApplicationFilterAuthenticator] authenticate Failed to login trusted application [confluence:10610973] due to bad URL signature. Received protocol version [2]. Required protocol version [2]2014-04-28 08:02:52,270 WARN [pool-9-thread-4] [scroll.core.io.Resource] getContentAsStream TrustedApplicationsFilter could not authenticate request 'https://10.0.1.163/login.action;jsessionid=87B77DD3A7DE02DE4D47349DACF463C7?os_destination=%2Fnotpermitted.action%3Fversion%3D2%26modificationDate%3D1396867687617%26api%3Dv2'. -- scrollExportCurrentPage: Empfangen | url: /rest/scroll-pdf/1.0/export | userName: bsan | referer: https://confluence.****.de/display/DSMEX/.Documentation+smartv7.2.1
```

How can i fix this?

Best Regards,

Bastian


Answers:
author: Jens Rutschmann [K15t]
body: Hi Bastian,

this probably happens because a reverse proxy is changing the url during forwarding it. In that case the request URL does no longer matches the one included in the authentication token.

You should be able to fix it by specifying the proxyName and proxyPort attributes in the tomcat connector. See <https://tomcat.apache.org/tomcat-6.0-doc/proxy-howto.html>


Tags: addon-com.k15t.scroll.scroll-pdf

confluence-administration
Space template
Asked by Yuhan Lin:

Trying to follow the instructions on [](https://confluence.atlassian.com/display/AOD/Adding+a+Template#AddingaTemplate-Addingaspacetemplate)<https://confluence.atlassian.com/display/AOD/Adding+a+Template#AddingaTemplate-Addingaspacetemplate>and for some reason I do not see how I can add a new space template.

I have the right admin permissions. Could it be because it is a demo account?


Answers:
author: Yuhan Lin
body: Project took a different direction and closing question for now.


author: Rodrigo Girardi Adami
body: Hi,

That should not be the case. Are you able to select space tools option? Are you using a system administrator user to check this option in the left sidebar when accessing the space?

Try to create a new space and check if you can see the space tools and templates option in the new space. If yes, then probably could be some permission problem with the old space.

cheers,

Rodrigo

comments: author: Yuhan Lin
body: Thanks Rodrigo but that didn't resolve the issue.

See screenshot [](http://imgur.com/aqHI3Sr)<http://imgur.com/aqHI3Sr>. Note that I'm using an OnDemand account as well.


Tags: cloud

confluence-cloud
Cannot upload file to confluence. The server may be unavailable on Chrome
Asked by Salvador Garcia:

Hello,   
A user at our company has been running into a problem where when attempting to load a powerpoint that is 20 MB, he is getting this push back message while using Google Chrome.   

However, when using Safari, he was able to successfully attach the powerpoint with no problems.   

Any ideas regarding this?


Answers:
author: Rodrigo Girardi Adami
body: Hello Salvador,

That's interesting. This issue can be caused due to a wrong Base URL in confluence as we can see in some answers like [this](/questions/48054/cannot-upload-attachments-using-the-file-uploader-error-could-not-upload-the-file-to-confluence-the-server-may-be-unavailable) and [this one](/questions/41118/could-not-upload-the-file-to-confluence).

Is this happening when adding the attachment when editing the page? If so, this [KB](https://confluence.atlassian.com/display/CONFKB/Upload+attachment+function+does+not+work+in+Editing+mode) may also apply.

Cheers,

Rodrigo


Tags: cloud

confluence-cloud
Is Hosted Jira & Confluence reliable at all?
Asked by Okan Alper:

Hi Everyone,

I have been using Jira and Confluence on our local dev environment (we installed the sw), and it has been working great. And, I wanted to try hosted Jira \& Confluence to get rid of maintainance costs.

But, it has been one problem after another since I signed up:

- Signup process was messy as hell, I tried to sign up for Jira, JIra Agile and Confluence and things were failing right and left, e.g. I clicked on Active on Jira Agile, and it would not activate, etc.

- After the signup, I could not access Jira at all, so opened a ticket, and they said sorry it was not enabled.

- Then I tried to create a project, and pop-up was hanging when I selected Kanban or Agile, opened a ticket again, and they said Jira Agile is not active, check the Activation page on [my.atlassian.net](http://my.atlassian.net), and it is active.

- It has been 3 days since I signed up, and I could not start using it yet...

Is this the experience that everyone is going through? How are people handling it?

Thanks...


Answers:
author: Okan Alper
body: I am not worried about the cost, since maintainance is as critical.

And, answers can't help here, mostly because it is setup related tasks, e.g. Jira Agile not getting activated, Jira is not getting activated, etc.

And, overall, it is a bit frustrating to be honest, never seen a hosted service like this before...

comments: author: Nic Brough -Adaptavist-
body: You defintely should raise this with Atlassian OnDemand support.


author: Okan Alper
body: Already did so, but was wondering what people experience here and check if I am the only one, i.e. whether this is a sporadic issue or a common case.


author: Norman Abramovitz
body: If you search answers you will find other people having similar or network access issues with OnDemand. OnDemand support will get things working for you.

If you really want to save on overall cost, then hosted environments will always cost you more than self hosting because you are always paying out. Hosted environments saves you in the beginning but ultimately costs you more. There is a convience factor that hosted environments provides and that is real reason why people use it.


Tags: cloud

jira
Page visibility
Asked by Mark Douglas:

can I manage visibility of portions of confluence page? Even if a specific page is visible to all user, I'd like to show a specific portion just to administrator users. How can I do that?  

Thanks


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi Mark,

this is not built-in capability, btw, there're some plugins that could help you. Please take a look here :

- [](http://www.adaptavist.com/display/AtlassianConfluence/hide-from+macro)<http://www.adaptavist.com/display/AtlassianConfluence/hide-from+macro>

- [](http://marketplace.servicerocket.com/product/composition-plugin)<http://marketplace.servicerocket.com/product/composition-plugin>

Hope this helps,

Fabio

comments: author: Mark Douglas
body: Thank you Fabio. I will evaluate your solutions


author: Mark Douglas
body: Visibility Plugin works great. Thanks again