youngmon/atlassian-qna huggingface dataset:
How can I change the output of a confluence user macro to be an Integer?
Asked by Eric Monfette:

I need to change the output of a user macro to be an Integer or String depending on use. How can I set the output to be "86" instead of an "86 issues" link to jira. Created the user macro linked below in article. Edited macro to output just have count of issues as a jira link. Any direction on how to display results of JQL query as string in confluence would be great.

<https://community.atlassian.com/t5/Confluence-questions/Using-template-variables-as-input-parameters-to-jira-gadget/qaq-p/189292>


Answers:
author: Sven Schatter _Lively Apps_
body: Hi Eric,

Two things worth mentioning:

* You can't change the output type of macros. Macros always return a String. Of course the String could contain only a number but if we're talking about data types it is still a String.
* The examples you linked to use Confluence default macros such as "jira" or "jiraissues". Therefore you don't really have control over their output.

I see a few possible solutions to your problem here:

* You could build your own user macro that doesn't rely on a Confluence default macro and instead makes the request itself. (Could be quite complex and requires good user macro programming knowledge on your part)
* You could include some JavaScript in your user macro that removes the *" issues"* part from your result so only the numbers stays. (Probably way simpler, but very janky and generally not advisable)
* You could use a third party solution like our app [PocketQuery](https://marketplace.atlassian.com/apps/1211199/pocketquery-for-confluence?hosting=server&tab=overview). In PocketQuery you could simply set up a JQL REST query that fetches your data. You can then write a velocity template for it that defines how the data should be rendered. In your case this should be very simple. And since you're already building complex user macros to begin with you might find that PocketQuery will make your life a lot easier in many other situations where you want to show data from external sources as well. If you want to give it a shot and have any questions you can always [ask our support](https://help.scandio.de/servicedesk/customer/portal/5). We're happy to help! :)

Best regards,  
Sven


Tags: confluence-server

server
confluence cloud page to display a Jira velocity (committed vs completed) chart
Asked by rnadon:

Hi all I saw this how to on it:

<https://community.atlassian.com/t5/Confluence-questions/How-to-incorporate-JIRA-velocity-chart-in-a-confluence-page/qaq-p/308266>

But could not get that to work. Is there anyone doing this?

Really just a chart that shows committed and completed.


Answers:
author: Robert Nadon
body: I just used a iframe with the Jira URL and that was acceptable.


Tags: cloud

confluence-cloud

jira

velocity
My custom emojis are not showing on a published page, is there a setting to turn on/off?
Asked by Stephanie:

I have created a custom emoji :pencil_edit: in my account and added this to several topics. But it seems the custom emoji is not showing up. Are there settings to turn these on/off?


Answers:
author: Christian Wietholt
body: It turns out that after hitting reload a few times they eventually start showing up again .


author: Christian Wietholt
body: I am having the same problem, but I am not accessing the page as an anonymous user. I am logged in as usual.


author: Stephanie
body: ![Snag_5a5eeff.png](https://community.atlassian.com/t5/image/serverpage/image-id/72663iD00CBE18BA1B72E1/image-size/large?v=v2&px=999 "Snag_5a5eeff.png")

Here is an example on published page. It shows the customer gear emoji above, but not the pencil.

comments: author: Rodolfo Amelong
body: Hi Sarah,

It seems to be a long-time-ago-forgotten-bug:  
<https://jira.atlassian.com/browse/CONFCLOUD-65481>

Regards


Tags: cloud

confluence-cloud
Service Desk (Cloud) connect to Confluence (Server)
Asked by Sebastian Benz:

Hi,

is it possible to connect a Service Desk Cloud instance to an Confluence Server?


Answers:
author: Diego
body: Hello there, [@Sebastian Benz](/t5/user/viewprofilepage/user-id/3280046) ! We can see that some might want to ++*integrate different platforms*++, however, this type of integration does not deliver a good enough interaction between platforms.

As of ++*2018, March 7th*++ this kind of ++*integration is not possible*++. Here is an excerpt for our documentation on this:
> *We're changing how Jira Service Desk links to Confluence, and your service desk's knowledge base might be affected.*
>
> *On 7 March, 2018, Jira Service Desk Cloud will no longer support links to:*
>
> * *Confluence Server*
> * *Confluence Cloud spaces hosted on a different domain*
>
> ***Why?***
>
> *This change will help us improve how Jira Service Desk and Confluence integrate, and deliver you new knowledge base goodies in the future.*

And here is the full page, take a look:
> * [++**\[Jira Service Desk Cloud\] \[Blog\] Knowledge bases must be on the same domain as your service desk**++](https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/knowledge-bases-must-be-on-the-same-domain-as-your-service-desk)

Hope this clarifies this situation for you, Sebastian!


Tags: cloud

confluence-cloud
Where is the Wiki mark up functionality in the new Confluence editor?
Asked by Ashley Broatch:

In the old editor experience, I relied heavily on the mark up functionality to create nested tables.

Where can I find this functionality in the new editor experience in Confluence?


Answers:
author: Stephen Sifers
body: Hello Ashley and welcome to the Community!

Thanks for reaching out in regards to using wiki markup within the Confluence Cloud editor. Currently, on the roadmap there are no plans to have this feature of the old editor added into the new editor. Further information on the roadmap may be found at [Confluence Cloud Editor Roadmap](https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html). Additionally, there is an outstanding feature request for this which may be found at [CONFCLOUD-65756](https://jira.atlassian.com/browse/CONFCLOUD-65756).

An alternative to using the web UI to use wiki markup would be to use the REST API to create pages using wiki markup. Further information on this may be found at [Confluence Cloud \| REST API examples](https://developer.atlassian.com/cloud/confluence/rest-api-examples/).

I hope this information proves helpful.

Regards,  
Stephen Sifers


Tags: cloud

confluence-cloud
Add a Section Macro- Doesn't Jive with Version Documents and Users are Asking
Asked by Jeff Lapsley:

Good afternoon community,

We are on Confluence cloud after migrating from server version. One of our PMs is complaining about the ADD SECTION MACRO where it no longer has the ability to move sections, or add sections. he took a screenshot of the current Confluence documentation when I told him of the editor changes a short while back, so I am looking for confirmation on what the actual current state of things is RE the add section macro.

The actual toolbar no longer includes any of the wording, and only has 5 icons for layout... nothing for moving or adding. Screenshots to follow.

What the documentation toolbar looks like-

![conf_1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/72649i63CFB465E1DA0062/image-size/large?v=v2&px=999 "conf_1.PNG")And what we see in reality-

![conf_2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/72650i04021E2AE2FB2D36/image-size/large?v=v2&px=999 "conf_2.PNG")

What is the real toolbar? If the new one is the smaller one, how do I tell users to move sections around?

Thanks!


Answers:
author: Dan Winkler
body: [@Jeff Lapsley](/t5/user/viewprofilepage/user-id/1850847) This is an intentional feature of the new editor, and it's been [discussed a bit elsewhere](https://community.atlassian.com/t5/Questions-for-Confluence/How-do-I-move-sections-up-or-down-on-the-page/qaq-p/1214482), including a response from the Atlassian team.

comments: author: Jeff Lapsley
body: Thank you Dan. I had come across some of this discussion RE the new editor, it was that the current documentation does not reflect this. We try to have our users do SOME looking on their own before engaging support, so we got some complaints on this one due to docs not matching.

Thanks for the confirmation!

Jeff


author: Dan Winkler
body: Hey Jeff, makes sense, I did see your reference to documentation and meant to add this thought which I forgot to do at the time.

My thought was, without speaking for Atlassian, I wonder if they're trying to maintain documentation for the old editing experience while they're rolling out the new. Like you, I've recently seen documentation for the old experience, including pages that refer to macros (the Panel macro, for example) that are deprecated in the new experience. I can absolutely understand the confusion that your PM experienced.


Tags: cloud

confluence-cloud
Clipboard images missing size options when adding to pages (latest cloud confluence)
Asked by Kyle Beckwith:

Before the recent cloud update for confluence, we had options available to adjust the sizing of the image. Today you can stretch the image but we have noticed the quality is reduced. Also if you select left-justified the image quality is reduced.

This single reduction in functionality reduces the value of the platform since images are critical to document on various pages.

What options do we have to help with this?

Thanks

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/72643iF27592066926995F/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Shannon S
body: Hello Kyle,

Thank you for reporting this to us. I understand you are running into two issues here:

1. When resizing images (specifically those you've pasted from your clipboard), the image quality is reduced.
2. In addition, when left-aligning images *without* resizing them, the quality is also reduced.

Have I understood that correctly?

Could you let me know if a specific file type is affected? I'm aware of a similar issue when resizing PNG files (particularly with text in the image):

* [CONFCLOUD-54701](https://jira.atlassian.com/browse/CONFCLOUD-54701) *PNG Images pixelated when scaled*

As for your 2nd issue, there's a bug where aligning the image removes the changes you made:

* [CONFCLOUD-68532](https://jira.atlassian.com/browse/CONFCLOUD-68532) *Resizing an image and then change its alignment to Left or Right changes the size we set*

If that is not what is occurring in your 2nd issue, can you please clarify your problem?

Regards,

Shannon


Tags: cloud

confluence-cloud
Action Item (tree view no longer works)
Asked by Kyle Beckwith:

With the latest version of the confluence cloud, we have lost the ability to indent "Action Item" checkboxes. We used to use this functionally to structure items and instead today they are flat.

How do we use indent for action items with the latest version of the confluence cloud?


Answers:
author: Kyle Beckwith
body: bump


author: Ethan Sieg
body: bump


author: Bob Sampson
body: **How to repro:**

1. Make action item
2. Make a second action item
3. Hit tab to indent
4. See it doesn't indent anymore
5. Curse the Gods of Creation!!!


author: Christopher Combes
body: I'm trying to indent action items right now. It worked fine in the old version.

I'm using dashes to create something like a hierarchy as a work-around - not the same or desired experience though.


author: Wojciech Godynski
body: Same question as Kyle.

What happened with this functionality ?


author: Drew Heasman
body: I've found this is possible if you copy an old page, which forces the old edit view to be shown, then edit the content.

Pretty horrendous though.


Tags: cloud

confluence-cloud
What does the 250 GB Jira Cloud storage limit apply to?
Asked by Oliver Nickelson:

Hi,

Can you confirm what the 250gb storage limit applies to? I.e would this limit include things like the total number of issues raised, or would it only apply to attachments, screenshots and the like?

Thanks


Answers:
author: Alexis Robert
body: Hi [@Oliver Nickelson](/t5/user/viewprofilepage/user-id/3104079) ,

as you can see from this page : <https://confluence.atlassian.com/cloud/storage-for-jira-and-confluence-873871366.html>

The storage is mostly the attachments, the number of issues etc likely are only a few GB at most.

Let me know if this helps,

--Alexis

comments: author: Oliver Nickelson
body: Thats Great, thanks for your response


Tags: cloud

confluence-cloud

jira
Tasks are duplicated in the macro "task report"
Asked by Evgeny Boytsov:

Greeting, community! Problem occurred when user change his surname and now it shows all tasks twice.


Answers:
author: Shannon S
body: Hello Evgeny,

Welcome to Atlassian Community! It's nice to have you join us. I just have a few questions for you before we proceed.

1. Can you confirm with me what you are using to manage your users on Confluence? Are you using LDAP, or the internal Confluence directory, for example?
2. Secondly, where did the user change their surname exactly? Was it directly within user management, via their profile, or on an external user server?
3. Did their username change?
4. If you [Rebuild the Indices from scratch](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html), does the issue persist?

Thank you for your help!

Regards,

Shannon


Tags: confluence-server
Several scheduled jobs haven't run in several days...
Asked by Snorre Selmer:

So I went to the backups-folder in our Confluence server to trim out old backups, and noticed that the last backup was run on the morning of November 5th. So our Confluence hasn't backed itself up for a week!

I then went into the Admin panel to look at the scheduled jobs, in case someone had disabled the job without telling me about it. And I see this:  
![image.png](/t5/image/serverpage/image-id/72606i93C23A4BBBD451E9/image-size/large?v=v2&px=999 "image.png")

The instance was installed on August 14th (migrated from another host) and backups have run fine so far. I find several of these "Last execution" and "Next execution" dates worrysome. The "Back Up Confluence" task is running because I started it manually to see if I could provoke anything in the logs, but nothing so far.

Confluence Server v6.15.9 running on a CentOS 7 server.


Answers:
author: Snorre Selmer
body: Just as a quick followup, the backup finished successfully, the file is in the backup-folder. Clicking the History-link shows that the job has run every day, even though there's no file to show for it.


author: Alexis Robert
body: Hi [@Snorre Selmer](/t5/user/viewprofilepage/user-id/1180441) ,

it is not recommended to perform internal backups like these on a production instance, because these will take a lot of time as you get more content on your Confluence instance.

The best practice is to disable this job, and instead do a backup directly on your database. This is much better in terms of performance, and will be easier too to restore in case of issues.

Let me know if this helps,

--Alexis

comments: author: Snorre Selmer
body: We do that as well, outside of business hours. It's a bit of a belt-and-suspenders thing.


author: Alexis Robert
body: In this case I would recommend disabling the internal Confluence backup job, as per Atlassian official recommandation on this page : <https://confluence.atlassian.com/doc/production-backup-strategy-38797389.html>
> Although Confluence provides a scheduled XML backup, this backup method is only suitable for small sites, test sites, or in addition to database and directory backups.


Tags: confluence-server

server
Offshore member videos are not playing on confluence page
Asked by Spruha Shah:

One of the offshore user connects via VMWare and is not able to see videos play on a confluence page. Please advice what must be done in order for offshore members to see the videos work.


Answers:
author: Shannon S
body: Hello Spruha,

Thank you for contacting us about this.

Can you let me know what that means when you say that the user is offshore? I assume you mean they are working from another network or even country entirely. Could you please clarify that?

I would recommend having them check the Developer Tools \> Network tab of the browser and see if anything is being blocked from access. You will also want to check the location of where the videos are being stored and ensure that your firewall or proxy isn't blocking access from those users.

Regards,

Shannon

comments: author: Spruha Shah
body: Thanks Shannon! Yes, the user is in India and i have told them to verify the network settings.


author: Shannon S
body: Thank you for confirming that, [@Spruha Shah](/t5/user/viewprofilepage/user-id/3616300)! Let me know if you have any trouble.

Regards,

Shannon


Tags: confluence-server

server
Issues with creating/editing/publishing in Confluence Cloud
Asked by Dan Dobre:

Hi,

We're experiencing issues with Confluence Cloud very similar to the ones from 7 Nov.

Is anyone else experiencing this? Is there an ETA on the fix?

Thank you


Answers:
author: Dan Dobre
body: Incident was resolved.  
<https://confluence.status.atlassian.com/incidents/09g5h0597h31?_ga=2.137323056.1002145676.1573740332-1395986920.1572521847>


author: L?ny Guiot
body: I also have the problem ...


author: Tom Greene
body: Third this one.


author: Dara
body: Experiencing the same indeed. According to the Atlassian site it was resolved about 20 min ago: <https://confluence.status.atlassian.com/>

Edit: They've now updated it to show that the problem is still ongoing. No indication as to when it will be over yet, it seems.

comments: author: Dan Dobre
body: It looks like they added a new incident report for this: <https://confluence.status.atlassian.com/incidents/09g5h0597h31>


author: Rory Apperson
body: I'm also experiencing this. A second outage within a week? What is going on, Atlassian?


Tags: confluence-cloud
Is Anchor Macro available for new pages in Confluence Cloud?
Asked by Mayur Rathore:

Hello Team,

I want to confirm whether Anchor Macro is available for new pages in Confluence Cloud?One of our user is not able to find it but for some user it is available. Not sure why this is happening.

I have found below link not sure if statement "**Anchor Macro** is unavailable in new editor of confluence cloud " is correct or not. Can you please confirm.

<https://community.atlassian.com/t5/Confluence-Cloud-questions/Where-is-the-Anchor-macro/qaq-p/1200315>

Regards,

Mayur Rathore


Answers:
author: Haran Kumar
body: Hi [@Mayur Rathore](/t5/user/viewprofilepage/user-id/3630780) ,   

As mentioned correctly, this feature is not available currently in the new editor experience.  
Yet you can try the work around mentioned as steps to reproduce in the following ticket,   

<https://jira.atlassian.com/browse/CONFCLOUD-67771>  

You may also watch this ticket for further updates.   

Hope this helped you.  

Regards  
Haran


Tags: cloud

confluence-cloud
Issues with Websocket
Asked by Simranjit Singh:

Hi

Having issues with Publishing pages and seems its down to proxy not supporting web sockets, but it was working last week and has stopped few days ago. Anyone encountered this issue


Answers:
author: Stephen Sifers
body: Hello Simranjit and welcome to the Community!

Thanks for reaching out to the Community for your issue with publishing pages within Confluence Cloud. To understand a bit more of your issue we'll need to know where your error is occurring. With this said, could you please include an error message or screenshot of the error you're seeing when attempting to publish the page?

We look forward to hearing back to help find the cause if your publishing issues.

Regards,  
Stephen Sifers

comments: author: Simranjit Singh
body: Hi Stephen,

The issue resolved I believe as there was a change which was carried at Atlassian cloud end.

Thanks


author: Simranjit Singh
body: Hi [@Stephen Sifers](/t5/user/viewprofilepage/user-id/2145523)

Apologies for picking up on this old thread. We have heard of comms that all Atlassian cloud users need to enable WebSockets for publishing confluence pages else the functionality would be broken. I'm looking for any official guidelines on this requirement of WebSockets; could you please share any information on this please. Thanks


Tags: cloud

confluence-cloud
Confluence Space Export with Draw.io
Asked by Hiten:

Hi,

We are in the process of merging two confluence instances. The source instance is Cloud and the target instance in Server.

Both instances have Draw.io installed and I am trying to work out if there is a way to export a space with all the draw.io diagrams included so they can be imported into the target space.

I have tried with a test space however I get a Draw.io macro error where the diagram would be which says "Source page access error: cannot display diagram"


Answers:
author: David Benson _draw_io_
body: Does the error occur for all diagrams? Did you migrate attachements over correctly?


author: Alexis Robert
body: Hi [@Hiten](/t5/user/viewprofilepage/user-id/1188282) ,

there is a documentation on draw.io site to do this migration : <https://desk.draw.io/support/solutions/articles/16000059768-how-to-migrate-a-confluence-cloud-instance-with-draw-io-installed-to-confluence-server>

Let me know if this helps,

--Alexis


Tags: cloud

confluence-cloud

confluence-server

draw.io

server
Quick insert popup cut off when added on top of the page.
Asked by Wilson Lai:

For user with small screen size, when trying to insert item using quick insert ( / ) the popup menu is cut off from the editor. Is this a bug that can be fixed?

Note: Only happens for small screen size.

1. Create a new page.
2. In edit mode, use quick insert ( / ) to open the popup menu.
3. Notice the menu is cut off from the editor.

![Screenshot 2019-11-12 at 2.38.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/72530iD6C12F76BDC24D2B/image-size/large?v=v2&px=999 "Screenshot 2019-11-12 at 2.38.43 PM.png")![Screenshot 2019-11-12 at 2.39.17 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/72529i9326230402476F7B/image-size/large?v=v2&px=999 "Screenshot 2019-11-12 at 2.39.17 PM.png")


Answers:
author: Shannon S
body: Hello Wilson,

Thank you for contacting us about this. I was able to replicate the issue. The Date Macro is cut off for me. The macro browser *appears* to be cut off for me in the same way, but I am able to scroll up and down to access the other macros.

![2019-11-20 11.40.48.gif](https://community.atlassian.com/t5/image/serverpage/image-id/73515i0D056FA05DC770DC/image-dimensions/265x217?v=v2 "2019-11-20 11.40.48.gif")

Can you confirm the same?

As for the Date Macro, I raised a bug for it:

* [CONFCLOUD-68560](https://jira.atlassian.com/browse/CONFCLOUD-68560) *Reduced/smaller screen resolution cuts off Date Macro*

I'm able to view the whole Date Macro if I place it further down on the page. I'm not sure how small your user's screen resolution is, but could you give that a try?

Regards,

Shannon

comments: author: Wilson Lai
body: Hello Shannon,

Yes, I can confirm that scrolling on the *macro browser* works but some macros above the **Emoji** **Macro** are not accessible as well.

For the **Date Macro**, we figured the workaround which is the same as suggested. As for now, we will follow any updates on the bug reported.

Thanks again for confirming.

Regards,

Wilson


author: Shannon S
body: Wilson,

Thank you for confirming that the workaround works for you. If you do the same for the macro browser, are you then able to access the macros above the emoji macro?

Shannon


Tags: cloud

confluence-cloud

editor

new-confluence-editor