youngmon/atlassian-qna huggingface dataset:
Blank page template is missing from list of default templates
Asked by Dylan Distasio:

For some unknown reason, the blank page template has disappeared in the list of available templates in Confluence, so I'm no longer able to start from a blank page, and have to start with another template.

Can someone please help with getting the blank page template back?


Answers:
author: Shannon S
body: Hello Dylan,

Thank you for raising this with us. That's very odd; since the blank page template is the default template that will be used when you click **+** on your Confluence site to create a new page. It's not possible to change the default away from this.

Can you show me what you're seeing on your screen when you try to select from a template? Are other users on the Confluence site experiencing the same issue?

I would recommend that you bring this to your Cloud Site admin. They will be able to have a look for you to see what templates are available to you, and raise it with our [Cloud Support team](https://support.atlassian.com/contact) if there are any issues.

I hope this helps!

Take care,

Shannon


Tags: cloud
How can i fix ppt update bug
Asked by sven_spath:

Unfortunately the Attlasian Companion does not work for me. I can start to edit my ppt \& save it, but then the update window loads foever and I cannot update to the new version. I tried all common browsers. In the picture you can see where I am stuck.

![Bild1.png](/t5/image/serverpage/image-id/98983i9FC712A6281DF03A/image-size/large?v=v2&px=999 "Bild1.png")

Thanks in advance \& Best

Sven


Answers:
author: Alex K
body: Hi [@sven_spath](/t5/user/viewprofilepage/user-id/3968495) ,

This issue you're facing means that Confluence is able to successfully connect to Atlassian Companion, but Companion is unable to send the file to Confluence's Media API. Do you have any restrictions on your network which would be blocking this request? (Note, the domain is "[https://api.media.atlassian.com")](https://api.media.atlassian.com")?)

To troubleshoot this issue, we will need to look at the Companion log file, which can be accessed by right clicking the Companion tray icon -\> View Logs. You can enable extra logging by navigating to the Companion install directory and opening modifying companionConfig.json to set logLevel: debug.

Companion config directory for MSI install:

```
C:\Program Files (x86)\Atlassian Companion/resources/companionConfig.json
```

EXE install:

```
C:\Users\username\AppData\Local\atlassian-desktop-companion/app-version/resources/companionConfig.json
```

You will need to reproduce the issue with the extra logging enabled, and then I would advise raising a support ticket with this information. <https://support.atlassian.com/>


Tags: cloud

companion-app

ms-powerpoint
Display Font Size in Confluence Interface
Asked by David Salsbury:

Hello,

It looks like the Display Font Size in Confluence Interface has been recently reduced.

This is making hard for me to read. How do I increase the size, is there a setting to do so in preferences or settings somewhere?

Thanks,


Answers:
author: Shannon S
body: Hello David,

Thank you for raising this with us. It's not currently possible to change the display font size in Confluence Cloud, but there's been a feature request logged for this:

* [CONFCLOUD-46077](https://jira.atlassian.com/browse/CONFCLOUD-46077) *ability to adjust font size*

As a workaround, you can either use the ZOOM feature of your browser (ctrl/cmd+), or you can modify it in your developer tools. Both options are explained here: [Increase font size in Chrome](https://stackoverflow.com/questions/7613546/increase-font-size-chrome-console).

This will be a visual change just for you, so it won't affect the other users.

I hope that helps, but let me know if you have any trouble.

Take care,

Shannon


Tags: cloud
Does every confluence user need to be part of the confluence-user group?
Asked by Kate Stechyshyn:

If you have external individuals that need to access a space to add/edit pages should they be part of the confluence user group?


Answers:
author: Joshua Sneed Contegix
body: Hi Kate,

It is possible to allow access to pages without using a license. Check out Atlassian's [Public Access](https://confluence.atlassian.com/doc/setting-up-public-access-156.html) documentation. Cheers!


author: Fabienne Gerhard
body: Hi [@Kate Stechyshyn](/t5/user/viewprofilepage/user-id/2971553)

this depends on your permission logic. You may want to have a look on this [documentation article](https://confluence.atlassian.com/confkb/understanding-permission-in-confluence-979403839.html). Confluence-user is the usergroup set by default for a typical user who is not admin.

If confluence-user group is the user group that has the permission to add and edit pages in the space you should add the users to this group. You can make several groups e.g. for spaces, teams aso.

Feel free to ask if you need any more help!

comments: author: Kate Stechyshyn
body: Thanks for the article, I'll have a look!


Tags: confluence-server

server
Missing feature ?
Asked by pawel-kowalski:

I tested Confluence Cloud, to make sure it fits our needs. Then I bought server license, and now I see there's no way to upload images from camera as a comment on server mobile app.

Is it true, or am I missing something?

This is a must-have feature for me :(


Answers:
author: Adam Rypel _MoroSystems_
body: Hello [@pawel-kowalski](/t5/user/viewprofilepage/user-id/3968045) ,

I am sorry! I mixed up Confluence with Jira. Unfortunately I am not aware of any other app for Confluence :(

Confluence works fine for me in mobile browser though and you can also add attachments there. So maybe that would be the only option.

Sorry I was not able to help you more.

Adam


author: Adam Rypel _MoroSystems_
body: Hello [@pawel-kowalski](/t5/user/viewprofilepage/user-id/3968045) ,

yes, unfortunately this feature is not available in server app and it seems it won't be implemented in the near future - see <https://jira.atlassian.com/browse/JRASERVER-33130>, as it is resolved as Won't Do.

You can try some plugin, which supports this feature though. For example Mobile for Jira - [https://marketplace.atlassian.com/apps/1214475/mobile-for-jira?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1214475/mobile-for-jira?hosting=server&tab=overview). We use this one and it works pretty nice.

Sorry I did not have better news.

Regards,

Adam

comments: author: pawel-kowalski
body: Hi [@Adam Rypel _MoroSystems_](/t5/user/viewprofilepage/user-id/3620269) ,

It still doesn't allow me to send images from mobile app to Confluence article. Using Mobile for Jira I can upload images to Jira Issues/Tasks only :(

Best regards,

Pawe?
Is there a Handy Statuses status name selection limit?
Asked by Christine Juszczak:

I have a handy status titled **Program** . Currently, there are 16 different options to choose from in the drop-down. I need to add two more; however, the **Add** option is disabled. Is there a limit as to how many selections there can be?

Thanks,

Chris


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi [@Christine Juszczak](/t5/user/viewprofilepage/user-id/2072745),

Is this button disabled?

![space status set.png](https://community.atlassian.com/t5/image/serverpage/image-id/98964iB91C915E27F4905F/image-size/large?v=v2&px=999 "space status set.png")

comments: author: Christine Juszczak
body: Yes, it's disabled.


author: Andrey Khaneev _StiltSoft_
body: Did you type the name of the status and selected color?

Do you see any errors in the browser console (press F12)?

Also, you can [submit a support request](https://stiltsoft.customercase.com/forums/support-requests/ideas/create?category=Handy%20Macros%20for%20Confluence).


author: Christine Juszczak
body: I didn't see any errors in the browser console; however, I figured it out. Each status selection has to be unique. You cannot have two that are the same.

Thank you for responding.


author: Fabienne Gerhard
body: Thanks [@Andrey Khaneev _StiltSoft_](/t5/user/viewprofilepage/user-id/781696) for your help!


author: Fabienne Gerhard
body: Hi [@Christine Juszczak](/t5/user/viewprofilepage/user-id/2072745) - did you mean the app handy macros for Confluence?

comments: author: Christine Juszczak
body: The handy status macro.
why doesn't the team task list sort by assignee?
Asked by Isobel Lindsay:

Hello,

I want to use the task report to track certain action items for a team and sort by assignee. I have set it up, but, it doesn't seem to sort in any way. No matter what I put in the 'sort' box of the macro it doesn't sort by that. Help - what can I do to make it sort?

thanks

Isobel


Answers:
author: Shannon S
body: Hello Isobel,

Welcome to Atlassian Community, and thank you so much for bringing this to us.

I've had a look, and it appears that this has been reported as a bug in Confluence Cloud:

* [CONFCLOUD-67965](https://jira.atlassian.com/browse/CONFCLOUD-67965) *Sort By Assignee field in Task Report Macro broken*
* [CONFCLOUD-68114](https://jira.atlassian.com/browse/CONFCLOUD-68114) *Sort by Assignee field in Task report macro does not actually sort the results.*

Could you try first sorting the list by another parameter, and then switching it to sort by assignee, and let me know if that makes a difference for you?

Thank you, and looking forward to hearing from you!

Shannon

comments: author: Isobel Lindsay
body: Thank you Shannon,

I tried all that. I also tried reversing the sort (the tick box), taking out the assignees and putting them back and anything else I could think of to make it trigger. Sadly it doesn't work no matter what I do. As a bug it's not very exciting, but, does impact my list.

I look forward to the bug fix.

Isobel


author: Shannon S
body: Hi Isobel,

Thank you for testing that. It was mentioned as a workaround for some people, so I wanted to see if it could help.

Hoping to see this resolved soon!

Take care, and have a pleasant rest of your week.

Shannon


Tags: cloud
Where is the template for end user documentation?
Asked by Ravi Malireddy:

The below marketing page is totally disconnected from the reality. I was expecting an End User Documentation space and template. Please suggest here as we don't find any templates with name "End User Documentation" as mentioned on the below page.

<https://www.atlassian.com/software/confluence/documentation#types-of-documentation>


Answers:
author: Matt Reiner [K15t]
body: [@Ravi Malireddy](/t5/user/viewprofilepage/user-id/1686317)

I'll admit, I was also a bit underwhelmed by this page. It's cool to know that Confluence can be used for all these types of documentation, but it would be nice to learn how.

My team set out to document some of this on [Rock the Docs](https://www.k15t.com/rock-the-docs), a guide for writing documentation in Confluence. I hope you're able to find some good info there. Have a look at the Creating Topics section.

comments: author: Ravi Malireddy
body: Thank you [@Matt Reiner \[K15t\]](/t5/user/viewprofilepage/user-id/2246048) , the link you posted is great!


author: Davin Studer
body: That page makes no mention of an "End User Documentation" templates. In fact the word template isn't even used on the page. That section of the page is simply talking about the types of documentation that people often used Confluence for.

As for templates, if you are a space administrator you are able to create templates for how you work. Confluence comes with some templates that are pretty refined to specific things, but for something as broad as "End User Documentation" there would be no way to create a template for that as it would vary so much by company and how they would like to present information to end users.


Tags: cloud
Can I crate a copy of my Atlassian sites?
Asked by Patryk Wozniak:

Hi Everybody,

We have an Attlassian Cloud service with Confluence, Jira and Jira helpdesk. In our organisation we have two separate sites for two different teams. Is there any way I can clone and create copies of my sites to use for testing?


Answers:
author: Callum Carlile _Automation Consultants_
body: Hi [@Patryk Wozniak](/t5/user/viewprofilepage/user-id/3965450)

On Jira/Confluence/Jira SD cloud, if you want a second site then you will need to pay for this in addition to you main sites.

What you can do is to do an export of your site and import it into a free trial of the application, although this can get frustrating if you're doing it several times

comments: author: Patryk Wozniak
body: I understand there will be extra costs, which I am not worried about. But does this mean I can create new site within my subscription, then export and import from the other site?  

Is there anything I have to change in config files to stop any conflicts since I am cloning projects with user accounts in it?


Tags: cloud

confluence-cloud

jira-cloud
How to export pdf with mixture of latin and cyrillic symbols
Asked by Sergei Minyukevich:

Hi,

I am using a Cloud version and if a page has Latin and Cyrillic symbols, during the PDF export Cyrillic symbols are removed.

It looks like a bug... is there a way to solve it?

p.s. as far as I understand it's not possible to install custom fonts for Cloud version - <https://community.atlassian.com/t5/Confluence-questions/Export-to-PDF-does-not-work-with-Russian-language/qaq-p/761592>


Answers:
author: Aron Gombas _Midori_
body: You may not look for using an additional app for it, but [Scroll PDF Exporter](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=cloud&tab=overview) is a really powerful app. I'm sure it would help with custom characters, too.

comments: author: Sergei Minyukevich
body: thanks, but it is a luxury to pay even good app just for a proper font support

finally this article helpdes to solve the issue - <https://confluence.atlassian.com/doc/create-a-pdf-in-another-language-175473.html>


Tags: cloud
Sharing Question
Asked by Harry Bob:

Hey guys,

With Confluence can you restrict sharing with customers on Jira Service Desk?

We have 2 types of customers. Internal staff and external staff. Is it possible for internal staff to access and use documentation but restrict it so that external customers can't view or search Confluence articles within JSD?

Thank you


Answers:
author: Joseph
body: Hi Harry

There is a way to achieve this but I'd like to understand a few things first:  

1. Does your external staff login to the portal to view the articles?

2. Are you ok with separating the content into two different spaces?

cheers

joe


author: Ang?lica Luz
body: Hello Harry,

Thanks for reaching out to Community!

When customers are added to a project and the project is linked to a Confluence space, they will be able to see all the articles from the space, unless the articles in Confluence are restricted.

If you restrict pages in Confluence, only licensed users will be able to view it, so if the internal staff is not licensed for Confluence, they won't see.

The best option, in this case, would be a specific project for external and a project for internal staff, so you could also have separated spaces in Confluence for each team.

There are some features suggesting improvements for that:

* [As a JSD agent I'd like to restrict Public knowledge articles view](https://jira.atlassian.com/browse/JSDCLOUD-4180)
* [Restrict access to labels in JSD customer knowledgebase](https://jira.atlassian.com/browse/JSDCLOUD-3583)
* [Knowledge Base: Allow page restrictions to be assigned based on "Organizations" - similar to user groups](https://jira.atlassian.com/browse/JSDCLOUD-8006)

Please, click on vote and watch to receive updates about the features.

Regards,  
Ang?lica


Tags: cloud
Is Cropping a screen shot possible?
Asked by Antuan Frayman:

The picture is my Screen and I want to crop to get rid of the Nav bar top and bottom thats in the screen shot only leaving the screen itself. How can I accomplish this without going to every screen shot in the docs folder, editing them and insert the update while removing the old ones? ![Screen Shot 2020-06-14 at 7.14.07 PM.png](/t5/image/serverpage/image-id/98870i6331592B29765975/image-size/large?v=v2&px=999 "Screen Shot 2020-06-14 at 7.14.07 PM.png")


Answers:
author: Shannon S
body: Hello Antuan,

Welcome to Atlassian Community. It's nice to meet you! While this isn't directly related to Confluence, I can try to help you with this.

Cropping a screenshot depends on what tool you're using to create the screenshot. In your example, I can't really see what OS you're using, but I'll share some examples with you.

* If you're using **macOS** , then you can use the shift+CMD+4 command to select only a portion of your screen. See [Take a screenshot on your Mac](https://support.apple.com/en-us/HT201361).
* If you're on **Windows 10** , you can use [the Snipping Tool](https://support.apple.com/en-us/HT201361) to select a portion of your screen.

If you're not using either of these, look within your native screenshot app to see if there's a way to select just a portion of the screen. If you continue to have issues, can you let me know what you're using to create screenshots?

Take care,

Shananon


Tags: cloud
Hide table rows and columns
Asked by Divya Gautam:

Is there any macro for hiding selective rows/columns in the tables?


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi Divya,

Yes, there is the [Table Filter](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) macro that hides selected rows and columns.


Tags: atl-gruland

new-to-confluence
Meeting Notes - Deleted discussion table in error
Asked by SeleshiniM:

Hi,

I deleted my discussion table in error and the undo does not bring it back, is there a way to retrieve my work? The page i was working on wasn't published so i cannot view previously saved changes.


Answers:
author: Nic Brough -Adaptavist-
body: If you didn't save it, then no. There's no way to retrieve something you didn't save.
Simple Cite shows footnote mark only on new lines, not within text (2 column layout).
Asked by Robert Kuhlmann:

See title.


Answers:
author: Andreas Purde
body: Dear Robert,

this problem is unfortunately related to the "new editor" in Confluence Cloud as indicated in our ticket: [https://bitbucket.org/apurde/simple-cite-cloud/issues/9/simple-cite-inline-issue-in-the-new.](https://bitbucket.org/apurde/simple-cite-cloud/issues/9/simple-cite-inline-issue-in-the-new)

Atlassian is aware of the issue but did not yet solve it: <https://jira.atlassian.com/browse/CONFCLOUD-66008>

Currently you can only work around this issue by using a define-only cite prior to really using the cite in the text with a short cite. Alternatively you can define the cites on a dummy page and use the cite import function in your text.

Kind regards

Andreas


Tags: cloud
Confluence login not working - Jira and Confluence on the same server with dynamic IP
Asked by Andor Olosz:

I've setup a new Jira 8.9 and configured it behind nginx proxy on Ubuntu 18 LTS.

I imported data from a previous server (basically it was a jira migration).

Jira is working properly...

I did the same with our Confluence 7.5.1 (setup, import data), but my problem is that ++Jira users can not login to Confluence now.++

I managed to connect Jira and Confluence, but Confluence can't connect to Jira user server.

I tried the followings:

1. In Jira changed the IP addresses to local only (127.0.0.1) at "Settings\>User management\>Jira user server. I did this because our devserver has a dynamic IP, so the previously set fix IP had to be removed. Also checked here the credentials.
2. When I try to do a sync in Confluence at Settings\>User directories, I get an error: **'com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) client.forbidden.exception**

I tried a lot of things, read Atlassian KB articles etc. without success.

Any ideas? Thx!


Answers:
author: Diego
body: Hello [@Andor Olosz](/t5/user/viewprofilepage/user-id/3431883) ! As I understand, user management is not working as expected when using Jira do manage Confluence users.

Looking at the described behavior and error excerpt, I believe that there is a chance that Confluence URL is not whitelisted within Jira.

I understand that you might have looked at many documents of ours but I would like to understand if you looked at this one, specifically:
> * ++***[\[Confluence Server\] Unable to connect to JIRA for authentication - Forbidden 403](https://confluence.atlassian.com/confkb/unable-to-connect-to-jira-for-authentication-forbidden-403-728139630.html)***++

Let us hear from you!


author: Andor Olosz
body: Just an update, I noticed that with my admin user which is stored in Jira, I'm able to login to Confluence. All the other users are not working.


Tags: crowd
How To Correct or Undo Page Move Betwen Spaces
Asked by Paul McGinnie:

Setup: Using Confluence 7.3.5, logged on as an Admin user

Action: Moved a page and all children from users (Admin) personal space to a more public space using the "Move" option from the "..." menu on the particular page.

Result: Most of the pages and links and embedded images are fine. However, one largish important page (with details of my own desktop) has missing: most of its images and some linked PDFs.

Screenshot of part of page:

![image.png](/t5/image/serverpage/image-id/98853iCDCC82BB0A6DEAE6/image-size/large?v=v2&px=999 "image.png")

There are no restrictions on this page now - I cannot vouch for it's history but since in my home space I cannot see why I would have done that.

![image.png](/t5/image/serverpage/image-id/98854i8927FA858439816B/image-size/large?v=v2&px=999 "image.png")

The history of the page seems to be available at it's new location, and the previous versions seem to have the images embedded and viewable e.g. in the immediately preceeding version the above section of the page appears thus:

![image.png](/t5/image/serverpage/image-id/98855i17F11A41798CDCE8/image-size/large?v=v2&px=999 "image.png")

Obviously, I can recover the page by winding back and re-applying the differences from a "Compare with Current" view.

However, I would like to know if I have done something wrong, and what I could do to undo a move that had more problems than this one seems to have.

Regards,

Paul McGinnie


Answers:
author: Shannon S
body: Hello Paul,

Thank you for raising this with us. Happy to see how we can get your page back to the way you expect it.

I've seen errors like this before when the images weren't attached to the page, which I believe is related to this bug:

* [CONFSERVER-28739](https://jira.atlassian.com/browse/CONFSERVER-28739) *copy and pasting web images will not attach the image to the page*

Have the images that are missing been manually attached to the page prior to the migration, or is there a chance they were originally pasted onto the page?

You mentioned also that you have some linked PDFs that are missing. Were these PDFs also directly attached to the page, or are they being referenced from elsewhere?

Looking forward to hearing from you!

Shannon
Does JIRA Confluence user license needs to match my JIRA Software user license?
Asked by Parag Ingale:

Dear all,  
I have JIRA software for 25 users; can I go ahead and use Confluence for 10 users? Not all using JIRA are going to anyway contribute in Confluence. Please let me know. Thanks in advance!


Answers:
author: edwin vasquez
body: Hello [@Parag Ingale](/t5/user/viewprofilepage/user-id/59711)

You should not need to match the license count to Jira. Just know that all Jira users will not be able to access Confluence unless you set it to anonymous access.

comments: author: Parag Ingale
body: Thanks for your quick reply! This helps.


author: Anurag Jalan
body: Yes. No need to match. Licenses for both tool works independently


Tags: confluence-server

server