youngmon/atlassian-qna huggingface dataset:
Cannot toggle between Trello windows since a couple of updates ago.
Asked by Nils Bryntesson:

This function no longer seems to work for me in Trello specifically. Ideas why? I usually work with two trello windows simultaneously in the desktop app. It's been very practical to easily shift focus. I guess it's just a simple bug fix.

![Keyboard.png](/t5/image/serverpage/image-id/50636i321EC6D27ECF3D0A/image-size/large?v=v2&px=999 "Keyboard.png")


Answers:
author: Denise
body: Hi everyone,

That's currently not working due to a bug with the current version of the Desktop app and we're looking into getting that fixed shortly.  

We don't have an ETA on when a fix for the issue will be pushed, but as soon as one is available we will deploy it.


author: Iain Dooley
body: [@Nils Bryntesson](/t5/user/viewprofilepage/user-id/2989941) Hmm I can't seem to get those shortcuts to work at all, maybe this is an OSX update issue?

comments: author: Nils Bryntesson
body: It works in every other app. Trello is the only app that it doesn't work in.
Cards have dissapeared
Asked by Marieke:

Hi all,

Hoping someone can help. This morning I couldn'te get to any of my cards, still can't. This is a big problem, because all my projects are in there.

I saw a similar question, apparently it was solved by doing something to the filters. But where can I find filters? Or is there another way to solve this?

Thanks a million for any help.

Best,

Marieke


Answers:
author: Jodi LeBlanc
body: Hi [@Marieke](/t5/user/viewprofilepage/user-id/2989674) filters will remain on your board until they are cleared, even if you refresh the page or log out. Clear all filters by clicking the "x" in the green "Filtering is on" indicator at the top of your board, by clicking "Clear Filter" at the bottom of the filter menu or by using the "x" keyboard shortcut.

Here's an article that will provide step by step visual:

<https://help.trello.com/article/787-filtering-cards-on-a-board>

Please let me know if this helps.  
Thanks,

Jodi

comments: author: Marieke
body: Hai Jodi, thanks for your help! I am very thankful and relieved that today the cards are back, I can see them again.

But I would like to know more about how all of this works, because it was a shock Friday :)

So about filters: this was the first answer I found about how to solve the dissapearing,

but I don't think I actually have any filters on, I don't see anything, and there is no green box. Is that normal?

Also I cannot access the article you sent me the link to, if I click on it I get a message that the page is unavailable. Do you know what this can be?

Many thanks again!!

Best,   
Marieke


author: Iain Dooley
body: [@Marieke](/t5/user/viewprofilepage/user-id/2989674) do you mean cards or boards? There have been a couple of posts this morning about people not being able to access their Trello boards in Firefox and MS Edge.

comments: author: Marieke
body: Hai Iain,

Well I could still see the names of my boards, but indeed I couldn't access them, they seemed totally empty. That was Friday.

But I am very relieved that I can access them again today. I just hope that it is some bug that won't come back.

Do you know what it was?

Thanks for helping!

Best,

Marieke
cards dissapeared, please help
Asked by Marieke:

Hi all,

Hoping someone can help. This morning I couldn'te get to any of my cards, still can't. This is a big problem, because all my projects are in there.

I saw a similar question, apparently it was solved by doing something to the filters. But where can I find filters? Or is there another way to solve this?

Thanks a million for any help.

Best,

Marieke


Answers:
author: Jodi LeBlanc
body: Hi [@Marieke](https://community.atlassian.com/t5/user/viewprofilepage/user-id/2989674) filters will remain on your board until they are cleared, even if you refresh the page or log out. Clear all filters by clicking the "x" in the green "Filtering is on" indicator at the top of your board, by clicking "Clear Filter" at the bottom of the filter menu or by using the "x" keyboard shortcut.

Here's an article that will provide step by step visual:

<https://help.trello.com/article/787-filtering-cards-on-a-board>

Please let me know if this helps.  
Thanks,

Jodi

comments: author: Jodi LeBlanc
body: Hi [@Marieke](/t5/user/viewprofilepage/user-id/2989674) has this been resolved for you? Thanks!


author: marc -Collabello--Phase Locked-
body: Hoi [@Marieke](/t5/user/viewprofilepage/user-id/2989674) , in the board menu, there is a "Filter Cards..." button. You can try that.

What also might help is trying from a different computer or browser to see if there are issues on your side. Sometimes this helps.
How to see archived lists?
Asked by payton:

I've used the archive tool without actually knowing how to access them again. I've been needing to access it now but I can't find it. My menu doesn't have the "see archived items" option, or whatever it was.

![unknown](/t5/image/serverpage/image-id/50595iE357CBD13468ABB1/image-size/large?v=v2&px=999 "unknown")

Please help!!


Answers:
author: Missy
body: From the board click on Show Menu \> More \> Archived Items


author: Iain Dooley
body: [@payton](/t5/user/viewprofilepage/user-id/2987194) to get to the archived items, click the back arrow at the top of the menu screenshot you provided above, then click the "more" button and click "archived items".

You can search for archived cards by name there, and you can use "switch to lists" to view all archived lists.

You can also use Trello's search to find archived cards on the current board:

<https://help.trello.com/article/808-searching-for-cards-all-boards>

So for example:

board:"current board name" is:archived name:"this is the card title" edited:day

will give you all cards with that time that were edited in the last 24 hours, that are archived.


author: Katrin Anger
body: [@payton](/t5/user/viewprofilepage/user-id/2987194)

There isn't really a comfortable search function for archived cards in Trello.

If this is something you want to use regularly in the future, I recommend to think ahead and set up an Archive Board that stores your archived cards.

I have described a few approaches about accessing archived cards. Please read this [article](https://medium.com/workflow-automation-with-trello/3-workflows-for-archiving-cards-in-trello-4fd3f6a9d65f) for more info.

You would have to use the Butler Power-Up in order to make it work. (Note that the article refers to the previous Butler tool, the ButlerBot. But you can make it work with the Power-Up as well.)

If you have any questions for a special setup, I am happy to help anytime.


Tags: archive
Free Team - unaible to create more than one board
Asked by Suvi Karirinne:

Hello,

We are using free version of Trello with one team. I created one board for the team but for some reason I can't create any more boards (should be able to create 10). Any ideas how to solve this problem?

BR

Suvi Karirinne


Answers:
author: Iain Dooley
body: [@Suvi Karirinne](/t5/user/viewprofilepage/user-id/2987739) Can you please share a screenshot (or better yet a screencast) showing the issue? ie. how are you trying to create a board and what are you seeing in the interface when you do so?


author: Jodi LeBlanc
body: Hi [@Suvi Karirinne](/t5/user/viewprofilepage/user-id/2987739) check out this community response as it does say you can create as many teams as you want up to 10 boards for free teams:

<https://community.atlassian.com/t5/Trello-questions/Free-Teams-board-limit/qaq-p/1040577>

Have you tried logging in to another browser to see if you can create additional boards? If so, what is the error message you are receiving or is the option greyed out?

thanks,

Jodi

comments: author: Jodi LeBlanc
body: Hi [@Suvi Karirinne](/t5/user/viewprofilepage/user-id/2987739) @has this been resolved?

thanks,

jodi
Can I use conditional "If" in Butler?
Asked by John W:

I have a lot of boards for different projects.

Is there a way to have Trello send me an email at a given time everyday**IF**, on a given board there are cards in the list "To Do" ?

Thanks!


Answers:
author: Iain Dooley
body: [@John W](/t5/user/viewprofilepage/user-id/2986616) it doesn't look like this is possible with the Butler power up (it was possible with the Bot previously).

Here's the solution in Trellinator:

<https://gist.github.com/iaindooley/ded683c685d263cc5583afb341ce8e7c>

You can see how to set up Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

The only caveat with this command is it's on a Time Trigger, so you'd need to select "Time Trigger" from the dropdown in your board sheet and schedule it to kick off at a given date/time. Following that, it will schedule itself to run again every 24 hours.

comments: author: John W
body: Thanks for this, I'll give it a go!


Tags: butler
Can we use Trello to put in support requests for internal departments?
Asked by Stephanie Rigby:

We are currently using Trello for our internal Art and Design teams to collaborate using boards for each season and collection. I have since looked into using Trello for "project management" and was curious if it would work for queue management - for example we are looking for users to be able to put in a request to the IT manager, who can then notify the users when the task is complete.

Hoping someone can help with this.

Thanks!


Answers:
author: Katrin Anger
body: [@Stephanie Rigby](/t5/user/viewprofilepage/user-id/2986583)

Hi Stephanie,

Using Trello for queue management and internal notifications is absolutely possible.

In addition to what [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) said above, I would also like to point out that this could be set up with the Butler Power-Up.

For instance, certain keywords used in a comment could be used as trigger to send notifications across boards or into specific cards.

If you let me know more about the way you want to set up the process, I could probably point out the direction to go more clearly.


author: Iain Dooley
body: [@Stephanie Rigby](/t5/user/viewprofilepage/user-id/2986583) You can do this by having people login to Trello and create cards. The only caveat is that everyone will need to be a Trello user and a member of that board.

You can have a set up, however, where everyone on a team can see a board that is part of that team, but can't join it. Then you can enable comments for team members.

This would allow you to create a card called "New Request" for example, where people could post a comment then have something like this in Butler:

When a comment is added to a card named "New Request" create card "{username} - {date}" in list "New Request" and set description to "{commenttext}"

This would still require that everyone who wanted to submit a request be a Trello member.

Another option would be to set up an integration I created called Benko Board which (among other things) allows you to use Trello as a Gmail client. If you're using Gmail, you could therefore have a G-Suite user like support@yourcompany.com where people could send tickets, and your IT staff would be able to deal with the requests and reply directly from Trello:

<https://trello.com/integrations/#benkoboard>
Voice memo to cards
Asked by Mohammad Basaffar:

Hi,

The only thing that holds us back from using Trello 100% is voice recording in whats app (or a similar apps.) in a memo format (quick and fast in a click of a button)

Is there a power app in Trello that allows us to record messages?

B.R  
MB


Answers:
author: Iain Dooley
body: [@Mohammad Basaffar](/t5/user/viewprofilepage/user-id/2986505) you can do this easily from any mobile device by attaching a video to a card.

You can also use voice to SMS as I do via IFTTT and then post the txt content to a card in Trello. I use my Apple Watch to add Trello cards via voice by saving my IFTTT SMS channel number as a contact and sending a txt to it with Siri, which then creates the card in Trello.

If you're looking to do this from a desktop computer, I answered a similar question here:

<https://community.atlassian.com/t5/Trello-questions/Is-there-a-way-to-directly-record-a-voice-memo-or-video-as-a/qaq-p/978338>

There are also some good voice recording Chrome extensions. You can easily capture voice, save a file then drag and drop from the Chrome downloads bar at the bottom of the screen onto a Trello card.

comments: author: Mohammad Basaffar
body: Thanks a lot, i will try the Chrom extension for desktop and video attaching to card in my mobile.. but i wish there were a more straight forward recording button on Trello card..


author: Seweryn Kalemba
body: Heads-up for anyone looking for the solution. We've released a Power-Up called Voice Memos and it lets you play \& add voice recordings directly in the card.   

Check it out here: <https://trello.com/power-ups/667c9a78837fbc9461228dd3>
Butler command not triggering
Asked by Cody David Boyce:

I've tried this rule 2 ways and it doesn't seem to be triggering...

1 - when a card is moved OUT of a specific list by a specific member

2 - when a card assigned to a specific member is moved INTO a specific list

Am I missing anything critical?

![Screen Shot 2019-04-04 at 4.35.47 PM.png](/t5/image/serverpage/image-id/50578iB7A1FA6D6318FC2F/image-size/large?v=v2&px=999 "Screen Shot 2019-04-04 at 4.35.47 PM.png")


Answers:
author: Katrin Anger
body: [@Cody David Boyce](/t5/user/viewprofilepage/user-id/1560472)

Hey, the command should work in the way it is set up. However, the email feature is not available for free Trello accounts, only for Gold, Business Class and Enterprise. - Could that be an issue?

comments: author: Cody David Boyce
body: Nope, we have business class. Thanks for the comment!


author: Iain Dooley
body: [@Cody David Boyce](/t5/user/viewprofilepage/user-id/1560472) I just created the following command which worked fine:

*when a card assigned to member @iaindooley in list "Inbox" is moved into list "Priority (1)", post comment "ohai"*

So you can definitely trigger a command when a card is moved out of a given list and into another list, assigned to a member.

Anything in the command log? What if you remove the member requirement? What if you remove either the origin or source list names?

comments: author: Cody David Boyce
body: How can I check the command log for errors?


author: Katrin Anger
body: Every command has a log to it. You find this behind the book icon.

![Bildschirmfoto 2019-04-09 um 22.12.52.png](https://community.atlassian.com/t5/image/serverpage/image-id/51047iD5F2A287ED26D4CB/image-size/large?v=v2&px=999 "Bildschirmfoto 2019-04-09 um 22.12.52.png")

That's where you can check whether a command produced any errors.


Tags: butler
Can multiple, dependent card, parent-child relationships be displayed on/in a single card?
Asked by David Mills:

Good afternoon

We are a manufacturing company that uses an ERP system that does not provide direct visibility (easily) from the sales order through to its various levels of production  
? There are four production processes that ultimately yield the final product.  
o Production area 1 feeds production area 2.  
o Production area 2 feeds production area 3.  
o Production area 3 feeds production area 4.  
o Production area 4 yields the final products.  
? We have assembled 5 different boards  
o Sales Order Board (Final Product) -- Board #5  
o Production Board 4  
o Production Board 3  
o Production Board 2  
o Production Board 1  
? Immediate parent-child relationships on cards from one board to another board can be established.

I am trying to create a final card structure in board #5 where-in the status of all parent-child relationships are displayed. See illustration below. Can this be done and if so how? If not, do you have other architectural suggestions that would enable downstream visibility?

Thank you.

David

![Challenge 1.jpg](/t5/image/serverpage/image-id/50573i2EBA58C6250857FD/image-dimensions/575x279?v=v2 "Challenge 1.jpg")


Answers:
author: Katrin Anger
body: [@David Mills](/t5/user/viewprofilepage/user-id/2986174)

Hi David,

there are two interesting Power-Ups that let you display card dependencies between cards. The first is called Epics by Screenful, the other is Hello Epics.

For a good overview of their features, please read this article: [3 Pioneering Ways to Manage Card Dependencies in Trello](https://medium.com/@nspirITing/3-pioneering-ways-to-manage-task-dependencies-in-trello-9ae96d69680).


author: Iain Dooley
body: [@David Mills](/t5/user/viewprofilepage/user-id/2986174) You could do this with the API. So for example if your production process on each sub-card can be considered finished when all checklists on that card are completed, and each parent card has a checklist of linked sub-cards, then this command will "bubble up" a completion to all parent cards:

<https://gist.github.com/iaindooley/21b7cf7f008a7450073df4240d145b6d>

You can see how to set up Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

You could achieve something similar with Butler, but the trouble is that a Butler command can't trigger a Butler command. The way around this would be to do something like install a command on the "bottom level" board that would check an item on the parent card, then set it due in 5 minutes, then have another command on that board that would trigger when a card is due with all checklists completed, and would check the item on its parent card, setting it due in 5 minutes and so on up the chain.

This would work, technically, but would therefore take 25 minutes to bubble up through 5 boards. You would also need to define the board levels at the outset, so for example you couldn't easily just add a 6th board level to cope with some cards having different "layers of production" sub-tasks.
Embed a board in my web portal so my customers can follow their project status seamlessy?
Asked by Eric Tremblay:

We offer professional services to our customers, and I'd like to have 1 board set up for each of our customers so that they can independently follow the progress of their projects with us.

But we already have a web portal where our customers log in to see invoices, services, etc. So I do not want to have to create Trello accounts for all my customers and their contacts and send them to trello.com; I want to keep them in my own portal and keep it seemless.

Is it possible for me to show a read-only view of their board from inside my web portal, without needing the customer to create a Trello account to view the content? I'm thinking like <https://trello.com/b/tBmYPSYe/us-national-parks>, but also limit each customer to be able to only view their associated board (for privacy concern) instead of having it public to anyone.

Thanks  
Eric


Answers:
author: Iain Dooley
body: [@Eric Tremblay](/t5/user/viewprofilepage/user-id/1294030) the only way for someone to view a Trello board without having a Trello membership is if the board is public. You would have to extract the information from the API and present it some other way.

For example, you could put the information into a Google Sheet and then embed the Google Sheet into your application.

comments: author: Eric Tremblay
body: Thanks for your answer, I appreciate it! :)

I understand. Yeah we can cook up something with the API but I would have wanted to leverage the Trello UI instead of having to generate a new one with the API data.

Oh well!

Have a nice day!


author: marc -Collabello--Phase Locked-
body: [@Eric Tremblay](/t5/user/viewprofilepage/user-id/1294030)I'm working on a solution for this. Care to talk to me about your specific use case? You can contact me through the link in my profile.

comments: author: Eric Tremblay
body: Sure, I'll do that! Thanks for your interest.


author: marc -Collabello--Phase Locked-
body: Thanks, Eric.
Just one question for businness class
Asked by Zaza Vapote:

I would like to know something, but I'm french and it is difficult for me to unsderstand all topics.

I have to constitute a team with about 10/20 persons, do you mean that each has to pay 9 dollars, or only me who create this team ?

Thank you for your reply.

Isabelle


Answers:
author: Iain Dooley
body: [@Zaza Vapote](/t5/user/viewprofilepage/user-id/2985172) Trello Business Class pricing is such that you will pay for any team members on a Business Class team, or any multi-board guests on boards which belong to a Business Class team.

If, on the other hand, you create a board and invite a bunch of people to it, but none of them are members of a team and the board does not belong to a team, you can create as many boards and invite as many members as you like.

comments: author: Zaza Vapote
body: Ah thanks to you


author: Scott Theus
body: Hi [@Zaza Vapote](/t5/user/viewprofilepage/user-id/2985172) ,

I'm making an assumption here, please let me know if it is not correct...I am assuming that you are referring to the Jira Software Cloud version subscription at a monthly rate.

If this is correct then the answer depends on how many users you have. If your team is made up of 10 users, including you, then you pay the flat rate of 10 dollars. That includes access for all 10 users.

But...if you add an 11th user you're rate goes to $7.00 per user, or $77 per month. Below is a table that shows the breakdown:

![pricing.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/50565i77226D7D53E49469/image-size/large?v=v2&px=999 "pricing.JPG")If you are referring to a product other than Jira Software Cloud let me know what it is and I'll look for the pricing structure for you.

Also...if it is easier, you can post your questions in French, there are multilingual people in the Community and I've had surprising success with Google Translate; at least enough to understand and respond to questions in some of the Western European languages.

-Scott

comments: author: Zaza Vapote
body: Hi Scott, thank you very much for your answer.
Card Cover Problem
Asked by L?cio Mafra:

After placing an image as the cover of a card, it appears in the frame normally.

After the browser is updated, the image disappears from the cover, although it remains as an attachment on the card.


Answers:
author: Jodi LeBlanc
body: Hi [@L?cio Mafra](/t5/user/viewprofilepage/user-id/2985515) when you click on the image afterwards does it give you the option to "make cover image" or has that optioned disappeared as well? Also, what browser are you using?

Thanks,

Jodi

comments: author: Jodi LeBlanc
body: Hi [@L?cio Mafra](/t5/user/viewprofilepage/user-id/2985515) I am just following up to see if this has been resolved for you.  
Thanks,

Jodi


author: Ruth Battistetti
body: I am having the same issue. I do not see "make cover image" as a option anymore. I already enable card cover in the settings.


author: Ruth Battistetti
body: Never mind. My attachment was not an image... it was an excel file. I took a screen shot and add it as cover, no problem!