youngmon/atlassian-qna huggingface dataset:
po.atlassian.net -- legit domain?
Asked by morgan.everson:

Hi everyone,

A member of my organization recently received an email from **po.atlassian.net**. Immediately, this strikes me as a phishing email of some variety, as research has lead me to believe the following Atlassian domains are legit:

* e.atlassian.com
* am.atlassian.com
* \[company name\].atlassian.net

But **po.atlassian.net** is not.

I have quarantined the email and have it sitting in purgatory until I decide what to do with this domain. The user did not interact with it beyond reporting it, and as such, I do not know the scope of it's intent/potential damage.

Has anyone received a legitimate communication from Atlassian regarding this domain, or has any way to confirm it's a genuine domain?

I wanted to check with the community and, if this is not a legit domain, spread awareness of a phishing scam underway.

Thank you kindly, and have a great day.


Answers:
author: Andy Heinzer
body: Hi,

The po.atlassian.net is a legit address. This specific domain is only used by the Platform Experiences team. If you or your organization has signed up for an EAP (early access program), such as by following the steps below:
> Platform Experiences are being launched in beta and are offered as an early access program.
>
> To opt in to early access:
>
> 1. Go to your site's \*Administration\* at [admin.atlassian.com](http://admin.atlassian.com). If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Administration for that site.
>
> 2. Go to \*Settings\* from the top of the page.
>
> 3. Select \*Platform Experiences\* on the left-side menu.
>
> 4. Select the "Sign up now" button and follow the prompts on the screen.
>
> You can learn more about Platform Experiences, what they have to offer, and which features aren't available yet in this article: <https://support.atlassian.com/platform-experiences/docs/participating-in-the-platform-experiences-early-access-program/>

Then yes, it is possible you could received mail from the address of po.atlassian.net

Please note that there is no public website associated with that URL, but the subdomain/domain are legit from and operated by Atlassian. Typically for a customer to sign-up on the atlassian.net domain, all subdomains have a minimum requirement of at least 3 characters. In this case the 'po' site is an internal exception (only 2 characters) to that rule that other site sign-ups cannot by-pass.

More information on the Platform Experiences that can be opted-in to over on <https://support.atlassian.com/platform-experiences/docs/participating-in-the-platform-experiences-early-access-program/>


author: Dave Mathijs
body: Hi [@morgan.everson](/t5/user/viewprofilepage/user-id/5288829) welcome to the Atlassian Community!

Good call to quarantine the email. This cloud site is no longer available now. You can safely delete the email.

comments: author: morgan.everson
body: Thank you for both the welcome and information, Dave!


author: Dave Mathijs
body: Thanks to click the green "Accept answer" button if my answer helped you.


Tags: cloud

confluence-cloud
Updated Landing Page Owner in a Space (Cloud)
Asked by John Jacobs:

I am an Admin and know how to change the page owner. However, there doesn't seem to be a way of changing the owner for the space landing page.  

The functionality seems to be only for content pages and child pages.  


Answers:
author: Shawn Doyle - ReleaseTEAM
body: You are not going to like the answer, but it is possible.

If I was any good at loom I would make a video for it, however, here is an explanation.

1. Temporarily assign a new home page for the space

2. go to the old home page and change the owner like you would any other page

3. reset the home page back to be the home page

Seems unnecessarily cumbersome, and maybe someone else has a better solution.

comments: author: Dave Mathijs
body: Thanks for the workaround [@Shawn Doyle - ReleaseTEAM](/t5/user/viewprofilepage/user-id/815120) !


author: Shawn Doyle - ReleaseTEAM
body: You're welcome


author: Dave Mathijs
body: Yes this! I've been figuring out this as well, can't seem to find if it's even possible at all.


Tags: cloud

confluence-cloud

owner
Automation with Jira Group
Asked by AB:

I see a new Jira field called Groups is recently introduced. I tried to create automation rule where a group can be added automatically based on component whenever a new ticket is created but I am unable to find Groups field in Automation rule

![Screenshot 2024-09-05 162124.png](/t5/image/serverpage/image-id/345865i745D54888916B5E6/image-dimensions/427x242?v=v2 "Screenshot 2024-09-05 162124.png")![Screenshot 2024-09-05 162441.png](/t5/image/serverpage/image-id/345866iF37ED22DF5333306/image-size/large?v=v2&px=999 "Screenshot 2024-09-05 162441.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You can refer to : <https://support.atlassian.com/automation/kb/add-values-to-group-picker-field-via-automation/>


author: Prachi Bolar
body: Hi [@AB](/t5/user/viewprofilepage/user-id/5183787) ,

Welcome to community.

I understand that Custom Fields of the type: 'Group Picker (Single Group)' are not directly searchable currently in the Fields condition in Jira Automation.

Please find the workaround suggested in this FR : <https://jira.atlassian.com/browse/AUTO-1135>

While there are other methods to achieve the same result as well, the below is a sample solution

* Use the [Smart Values](https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#--smart-values---condition) Automation Condition to check the value of the concerned Custom Field

For example, for a custom field named: 'Employee_Group' and one value defined as 'GroupA', the below Smart Value Syntax can be of help

First Value:  

```
{{issue.Employee_Group}}
```

Condition:  

```
equals
```

Second Value:  

```
GroupA
```

Thank you,

Prachi


Tags: automation

data-center

groups

jira-data-center
What's the best way to monitor for epics containing all resolved issues?
Asked by Matt Caruso:

I want to be able to set up some way of monitoring if an epic contains only resolved issues.

I've considered:

**Creating a filter and subscribing:**But I'm not able to create a JQL for epics based on the fields of their children

**Triggering an automation every time an issue is resolved:**Then, check it see if it has a parent. If it has a parent, use Lookup Issues to get all the children of that parent. But I'm stuck there --- I'm not sure how to write an automation condition to only proceed if the children all match a condition.

What does the community think? How do you keep an eye out for epics which should likely be closed?


Answers:
author: Trudy Claspill
body: Hello [@Matt Caruso](/t5/user/viewprofilepage/user-id/5569167)

Is your end goal only to get an alert when all the child issues are closed, or to close the parent Epic automatically?

A rule like this could work for you.

```
Trigger: When issue transitioned to Resolved
Condition: Issue Type is one of the types that can be a child of an Epic
Branch: For Related Issues / Parent
  Condition: Related Issues 
    Related Issues: Children
    Condition: all match jql
    JQL: statusCategory = Done
  Action: whatever action you want to take; send email or transition Epic.
```

comments: author: Matt Caruso
body: That worked beautifully. Thank you!


Tags: cloud

jira-cloud
How to product manage multiple projects across boards
Asked by Deenie Petros:

We're looking to manage multiple projects and track status, etc across multiple Kanban boards. We do not have the premium version of JIRA for Kanban, which I'm sure would help. Is there any way to do this with the tools that we currently have?


Answers:
author: Danut M _StonikByte_
body: Hi [@Deenie Petros](/t5/user/viewprofilepage/user-id/5035904),

You should definitely try first the approach recommend by [@Karan Sachdev](/t5/user/viewprofilepage/user-id/5209468), which is based on creating a new board that includes the issues from all the projects.

But if this is not enough, another option would be to search on Atlassian Marketplace for an app (plugin) that is able to do cross-project tracking.

If you consider the idea of using a plugin, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app offers a set of gadgets that allows you to generate all kind of cross-project metrics and charts (burndown with forecast, velocity, throughput, CFD, flow metrics, cycle time, lead time, etc). For more details, see this article: [How to track scaled-agile (SAFe) projects in Jira with Great Gadgets app](https://community.atlassian.com/t5/App-Central-articles/How-to-track-scaled-agile-SAFe-projects-in-Jira-with-Great/ba-p/1929694).

In addition, it offers a **Pivot Table \& Pivot Chart gadget** that allows tracking projects status by number of issues, sum of story points or percentage of work completion, etc

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346083i0F004FA0560C238C/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346085i24C32E3E33F48799/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346084i16059BB92C59C18F/image-size/large?v=v2&px=999 "image.png")

These gadgets are based on a filter; so you will just need to configure them with a filter/JQL that returns the issues from all projects that you want to track.

Danut


author: Karan Sachdev
body: Hey Deenie,

You can consider creating a separate board, and adjust its filter to include issues from multiple boards. This way you can view the issues from multiple projects on one board.

There are multiple ways to configure your filter. One of the ways is to run an issue search using the filters for your existing boards, and save this search as a new filter:

![2024-09-06_10-29-20.png](https://community.atlassian.com/t5/image/serverpage/image-id/345915i51D3D6A265182526/image-size/large?v=v2&px=999 "2024-09-06_10-29-20.png")

Now you can use this "Filter for Multiple projects" on your new board.

I hope this helps.

Thanks,

Karan


Tags: cloud

jira-cloud
Update subtask field when same parent field is updated
Asked by Jason Chayer:

Is there a way, natively and not automation, where if I update the description field of a parent task, the associated subtask will be updated as well?  

I say "not automation" as I am only allowed a few automation triggers a month.


Answers:
author: Trudy Claspill
body: Hello [@Jason Chayer](/t5/user/viewprofilepage/user-id/4966970)

Automation rules are the "native" method to accomplish that requirement.

On a Standard subscription plan you should have up to 1700 automation executions per month. How have you determined that you have "only a few" automation triggers a month.

Also, just because a rule is triggered does not necessarily mean that it counts against your usage. It depends on what actions it takes. If you leverage Conditions, you can limit when the rules continue processing after being triggered and lower your usage.

<https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/>

comments: author: Jason Chayer
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) - thanks for the reply. I did not realize I had that many automations, I was told much lower than that.  

I will try out the conditions to see how I can keep my number low.


Tags: cloud

jira-cloud
I have a Kanban board question
Asked by Jimmy Hardina:

We have a kanban board that has a two of the same subtask type that are linked to the same parent. What we are seeing is that only one of the subtask types are populating on the kanban board. I noticed that it is taking the first subtask ticket that was created vs both or the second one created. Is this a known bug? should we be able to see both subtask tickets on the board?


Answers:
author: Trudy Claspill
body: Hello [@Jimmy Hardina](/t5/user/viewprofilepage/user-id/5585405)

Welcome to the Atlassian community.

Are the excluding subtasks all of the same type?

Start by checking the filter that is used to select issues for the board. Ensure that it is written in such a way that the subtasks issue types are not being excluded.

Find the filter by clicking on the ... button in the upper right corner above the board, and select Configure. The filter will be on the General tab for the board configuration.


Tags: cloud

jira-cloud
Automation that copy summary value to the custom field
Asked by izabela_majer:

Hi,

A little background on my problem: I am a Structure user. When I try to group issues by Epic in the structure, sub-tasks are shown as "epic-less" (there is no more Epic link, and it is replaced by Parent Link, there can only be one parent which in case of my sub-tasks is a story). So I thought I could have an automation that would push Epic summary info the custom fields. And then another automation would copy values of this custom link from it's parent.

I created atuoation for pushing summary to custom field like this:

{ "update": { "RobotName": \[ { "set": { "value": "{{issue.fields.Summary.value}}" } } \] } }

I tried also:

{ "update": { "RobotName": \[ { "set": { "value": "{{issue.fields.Summary.value.asJsonString}}" } } \] } }

And each time logs return an error:

AAAA-123 (Operation value must be a string (customfield_10050))

What am I doing wrong here? Do you maybe have another idea to "overcome" lack of epic link in sub-tasks?


Answers:
author: Jim Knepley - ReleaseTEAM
body: Maybe try "{{issue.summary}}" instead of "{{issue.fields.Summary.value.asJsonString}}" ?

ref: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>

comments: author: izabela_majer
body: Hi,

I also tried with this one, but the result remains the same. Seems to me like it does not see Summary as a string?


author: Jim Knepley - ReleaseTEAM
body: Passing a list the way you are should work, but who knows?

Instead of;

{ "update": { "RobotName": **\[** { "set": { "value": "{{issue.fields.Summary.value.asJsonString}}" } } **\]** } }

Maybe try:

{ "update": { "RobotName": { "set": { "value": "{{issue.fields.Summary.value.asJsonString}}" } } } }

Note the removal of the \[square brackets\]; if it's being interpreted as a list instead of a string, that could explain the error, even though a list is supposed to be OK there.


author: izabela_majer
body: Now it copies whole "code":

{ "update": { "RobotName": { "set": { "value": "{{issue.fields.Summary.value.asJsonString}}" } } } }

as a value in the fied


Tags: cloud

jira-cloud
How to edit trigger issue field from within branch
Asked by Bindu Shrivastav:

Hi

I am trying to compute total story points when the sprint starts.

I create sample task when sprint starts, then want to add to this task's original estimate

all other tasks/stories's story points.

That way the new tasks' 'original estimate' field will save initial total story point for that sprint.

Within a branch (for all issues in the sprint) i can edit issues of the sprint only, i don't see how i can edit trigger issue's field.

Thank you for your insight.


Answers:
author: Trudy Claspill
body: Hello [@Bindu Shrivastav](/t5/user/viewprofilepage/user-id/5565099)

Whenever you ask for help with an Automation rule it will enable us to help you more efficiently if you provide screen images showing the entire rule.

The focus of the rule has to be on the trigger issue in order to edit the trigger issue. A branch is probably not the right component in your use case.

Depending on your product version you may be able to use a Lookup Issue action to retrieve the issues in the sprint and then use {{lookupIssues.Story points.sum}} to get the total of the Story points fields for the issues returned by the lookup.


Tags: automation-for-jira

cloud

data-center

jira-cloud

jira-software
How to auto assign a ticket based on Transition and Custom Field
Asked by Mark Williams:

I am trying to create an automation that when Transitioned from In Review to Approval needed it will auto-assign the ticket to a user based on a custom field called xyz. Field xyz is a single select drop down. If xyz is one of 103, 104, 105 assign to Jeff. If xyz is one of 106, 107, 108 assign to Jessica. If xyz is one of 109, 110, 111 assign to Martha.


Answers:
author: Samuel Gatica
body: Hi [@Mark Williams](/t5/user/viewprofilepage/user-id/4606484)

Using Automation with the following:

Tigger: Issue Transitioned

Condition: IF or ELSE: Add a condition options

Action: Assing the issue to

E.g:

![Screenshot_4.png](https://community.atlassian.com/t5/image/serverpage/image-id/345862i5B23DDDBD9A6821C/image-size/large?v=v2&px=999 "Screenshot_4.png")

Hope this helps!

Best regards

Sam

comments: author: Mark Williams
body: Thank you Sam!! Once I slowed down and looked, I saw what I needed. Thank you for the speedy answer.


author: Mark Williams
body: Slow down and read the If statement for Else


Tags: cloud

jira-cloud
How to Restrict Access to Specific Issue Types for Certain Users in Jira?
Asked by Kevin Lu:

Dear Jira Experts,

I have a group of users A, B, C, D, E, F, and G, and this group has access to a project. Within this project, we have several Issue Types: Form1, Form2, and Form3.

Now, I'm creating a new form, Form4, in the project, and I want only users D, E, and F to have access to Form4 (in additions to Form1, Form2 and Form3 that D, E, and F can already access). This means that when users try to create an issue ticket, only users D, E, and F should see all the forms (Form1, Form2, Form3, and Form4) in the Issue Types, while users A, B, C, and G should only see Form1, Form2, and Form3.

Is there a way to configure Form4 in this manner?

Thanks!

Kevin


Answers:
author: Kevin Lu
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Dear Trudy,

Is there a potential solution to my problem?

Thanks!

Kevin


author: Trudy Claspill
body: Hello [@Kevin Lu](/t5/user/viewprofilepage/user-id/5403433)

Do you want to impose this only on the Create Issue dialog, or do you want to hide all Form4 issues from those other users?

Have you seen this article?

<https://confluence.atlassian.com/jirakb/how-to-restrict-issue-creation-for-a-particular-issue-type-based-on-roles-in-jira-server-960701303.html>

comments: author: Kevin Lu
body: Dear Trudy,

Thank you for your response. I would like to impose this only on the Create Issue dialog if possible. So only certain allowed users can see Form4 in Create Issue window and create Form4 tickets.

Thanks!

Kevin


author: Trudy Claspill
body: > Dear Trudy,
>
> Is there a potential solution to my problem?
>
> Thanks!

Did you review the article I linked in my last response? It provides a few options.

<https://confluence.atlassian.com/jirakb/how-to-restrict-issue-creation-for-a-particular-issue-type-based-on-roles-in-jira-server-960701303.html>


Tags: data-center

form

issue-type

jira-data-center

restriction
Issue with Jira Automation - Math Expressions Returning 0
Asked by Stephen Edvi:

I'm facing an issue with Jira automation rules where calculations involving custom numeric fields either return `0` or `None`, despite the fields being correctly populated with numbers. Here are the specifics:

* **Environment**: Jira Cloud
* **Custom Fields** : `Reach`, `Impact`, `Confidence`, `Effort` (all numeric fields)
* **Problem** :
  * Simple math operations like `{{#=}} 2 * 3 {{/}}` work correctly and return `6`.
  * When trying to use custom fields in the formula, the result is either `0` or `None`.
  * Example formula: `{{#=}} {{issue.Reach | toNumber}} * {{issue.Impact | toNumber}} * {{issue.Confidence | toNumber}} / {{issue.Effort | toNumber}} {{/}}`.
  * Fields are verified to be numeric and contain valid numbers (e.g., Reach = 3, Impact = 4, Confidence = 4, Effort = 2).
  * The automation logs show an error: "Could not convert the field value to a number."

**Steps Taken**:

* Verified that all custom fields are set to numeric.
* Confirmed that fields are populated and accessible within the issue.
* Tested the formula with simpler arithmetic, which worked as expected.
* Attempted using `default()` and `toNumber()` to handle empty or null values.

**Request**:

* Looking for guidance on why Jira might be returning `0` or `None` when using custom fields in math expressions.
* Has anyone else experienced this issue, or is there a known workaround or fix?

Appreciate any help or insights!


Answers:
author: Hana Ku?erov?
body: Hi [@Stephen Edvi](/t5/user/viewprofilepage/user-id/5585356) ,

welcome to the Atlassian Community!

Please see [here](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/), the sections about Multiply and Divide.

Also, toNumber should probably be replaced by asNumber (see [here](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/)).

What I'm trying to say is that I believe syntax should be different with a usage of dots...

comments: author: Hana Ku?erov?
body: Also, for debugging I strongly recommend you to use Log action, see [here](https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/).


Tags: cloud

jira-cloud
Custom Fields
Asked by Andy Kettle:

I'm trying to use a custom field in automation. We have created the fields through the new way where we go into the project and then project settings and select issue type, we choose our type and create the field in there.

Issue I have is I can only find customer fields that were added via the other method i.e. Settings \> Issues \> Custom Fields.

It appears any of our config done through what feels like the new method isn't appearing in the old method and I'm unable to get things like the custom field ID from them. Can anyone advise how I find the custom fields ID number or is there a new way of finding a custom field using smart values?

Thanks


Answers:
author: Andy Kettle
body: I've actually answered my own. It was quickest to go via the API I should have thought about that first.


author: L?gia Zanchet
body: Hello Andy  

I'm glad you used API to find the custom field.   
Alternatively, I would like to share this [link](https://confluence.atlassian.com/jirakb/how-to-find-any-custom-field-s-ids-744522503.html) where we have other options for finding the custom ID.  

I hope that will help you in the future.   

Thanks for sharing your solution with our community


Tags: cloud

jira-cloud
Why Sub-tasks are not grouped under items on Kanban Backlog?
Asked by Mateusz Janczewski:

Hey, I have a Kanban Backlog in a company-managed project and my Sub-tasks are not grouped under parent items but visible as items in backlog \[like it wouldn't have parent\].

The Kanban board is showing them correctly.

Do you have any thoughts on what I should check/verify?


Answers:
author: Trudy Claspill
body: Hello [@Mateusz Janczewski](/t5/user/viewprofilepage/user-id/5419207)

Welcome to the Atlassian community.

Can you provide a screen image of the backlog, pointing out a subtask and its parent issue, so that we can see what you see? Obscure other confidential information.


Tags: cloud

jira-cloud