I am getting Jira notification for irrelevant issues
Asked by Ernests Lipko:

I am JIRA org admin and getting notifications for irrelevant issues. Despite not being a reporter, nor assignee, nor watcher. I've checked:

* my notification settings
* project notification scheme (we have only one)
* webhooks.

None of these settings explain why I am receiving these notifications. I suspect there might be another configuration or system-level setting that is contributing to this problem. Could you please assist me in identifying any such settings or suggest any other areas I might review to resolve this issue?


Answers:
author: Dirk Ronsmans
body: * Are these notifications about specific actions?
* Perhaps an Automation that is sending something out?
* Are the issues shared with an organization and are you part of that organization?

comments: author: Bill Sheboy
body: Hi [@Ernests Lipko](/t5/user/viewprofilepage/user-id/3708582)

Yes, and...to Dirk's suggestions:

You may check if the notifications come from an automation rule by finding an example notification message, and then comparing the date / time it was received with the site's global automation audit log and the issue's change history.

This would show if any rules were running around that time. Then examine the rule to see if it has enabled sending notifications, such as for the Edit Issue action.

Kind regards,  
Bill


author: Ernests Lipko
body: Hi [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/3172528)

Many thanks for your suggestions.

Answering to your questions:

* I am getting notifications about various actions. I've noticed that they are mostly: comments added/deleted/edited, an update made for various projects. And it seems only for one project (service desk one) I am getting also created action notification
* I did not find any automation
* Yes I am part of the organizations and we have one organization I believe


author: Ernests Lipko
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

may thanks for your reply.

In fact I did check automation rules, although we have several of them none seems to be the reason of my problem.

I have also checked the automation audit log. Although I can see some entries, but they are not relevant to my notifications.

I think I checked everything I can think of. Even the webhooks.


author: Bill Sheboy
body: Hi [@Ernests Lipko](/t5/user/viewprofilepage/user-id/3708582)

Jira org admins get additional notifications, related to admin functions. For those, I recommend checking the global, site audit log to try to track down the cause(s).

For issue-related actions leading to notifications, you describe you did check the automation rules. Have you also checked any marketplace addons as those may be sending notifications for actions which *may not appear in the issue history*.


author: Ernests Lipko
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

I didn't find where global site audit logs are. But the notificatons I am getting seem more like regular issue updates rather than related to admin functions.

as per your 2nd suggestion I went to Jirs Service Desk project settings (this is where most of the updates I am receivint) and wanted to check Internal Notifications settings. But I keep getting an error "We couldn't load this page" (I checked with both Edge and Chrome). Perhaps that is the reason. I'll carry on researching


author: Bill Sheboy
body: If you exhaust your research attempts to find the cause, perhaps work with your Jira Site Admin to submit a ticket to Atlassian Support to learn what they suggest: <https://support.atlassian.com/contact/#/>


author: Ernests Lipko
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

Atlassian has resolved the issue with Jira Service Desk project notification settings. As they said It was an issue on their side. I can open the settings now and I have noticed that additionally to the defaults - administrator was set to get notification on issue creation event and project lead was getting on edit comment event. I have removed them and will see if this helped.

I have also noticed that recently the notifications I have been getting have reduced dramatically. I assume that the issue Atlassian has resolved with opening notification are related to that. Perhaps something was messed up there.

Kind regards,

Ernests


Tags: cloud

jira-service-management

jira-service-management-cloud