youngmon/atlassian-qna huggingface dataset:
grant service manage customers access to a confluence space
Asked by James Shirley:

Hi, I'm trying to grant access to all my service management customers to some private confluence spaces.

I've linked the projects knowledge base to the confluence spaces, but still no access.

Note the confluence spaces have no anonymous access.

I'm hoping this is possible..

Thanks for any help

James


Answers:
author: Brant Schroeder
body: [@James Shirley](/t5/user/viewprofilepage/user-id/2009353)

This is possible. Can you double-check and make sure that you followed the documentation in setting up the knowledge base. <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/>

If you did the knowledge base will be accessible in the Jira Service Management customer portal. There you will be able to search for articles by keywords and they should display in the search. They do not need to be public to do this.

comments: author: James Shirley
body: Hi Brant,

Yes I've followed this, but still cannot see the space in confluence, in fact it says I'm not logged in, but i am logged into the portal.

I have managed to find some of the interested wiki pages from search the service management knowledge portal. is there no mechanism to browse the confluence space from the service portal?

Thanks for your support


author: Brant Schroeder
body: [@James Shirley](/t5/user/viewprofilepage/user-id/2009353) Atlassian has setup the service desk as a one stop shop for support. This means that your customers will just go to the customer portal to submit questions or find an answer to their question. There is not a link back to the service desk from Confluence unless you add it.


author: James Shirley
body: Thanks Brant


Tags: cloud

confluence-cloud
Upgrading to 7.13 from 7.12
Asked by Brett Kochendorfer:

Attempting to upgrade Confluence from 7.12 to 7.13. It looks like the wiki component is unable to boot successfully due to the following errors.

```
?12-Oct-2021 19:41:25.288 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [wiki] registered the JDBC driver [org.postgresql.Driver] but failed to unregister it when the web application 
was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
12-Oct-2021 19:41:25.288 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [wiki] registered the JDBC driver [com.microsoft.sqlserver.jdbc.SQLServerDriver] but failed to unregister it wh
en the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
12-Oct-2021 19:41:25.288 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [wiki] registered the JDBC driver [net.sourceforge.jtds.jdbc.Driver] but failed to unregister it when the web a
pplication was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
12-Oct-2021 19:41:25.288 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [wiki] registered the JDBC driver [org.hsqldb.jdbc.JDBCDriver] but failed to unregister it when the web applica
tion was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
12-Oct-2021 19:41:25.288 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [wiki] registered the JDBC driver [com.github.gquintana.metrics.sql.Driver] but failed to unregister it when th
e web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
12-Oct-2021 19:41:25.288 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [wiki] registered the JDBC driver [org.h2.Driver] but failed to unregister it when the web application was stop
ped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
12-Oct-2021 19:41:25.289 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [wiki] appears to have started a thread named [scheduler_Worker-1] but has failed to stop it. This is very l
ikely to create a memory leak. Stack trace of thread:
```

The postgres database information is the same (username, password, connection string) and I am unable to find any other logs which might shed light on the problem. Tried to increase the Xms and Xmx memory but that did not solve the issue.


Answers:
author: Brant Schroeder
body: [@Brett Kochendorfer](/t5/user/viewprofilepage/user-id/4594664) Welcome to the Atlassian Community

What are you seeing in the confluence-application.log? <https://confluence.atlassian.com/conf712/working-with-confluence-logs-1056672615.html>


Tags: confluence-server

server
How to restrict the use of an add-on in a space for specific users/groups?
Asked by Donia:

Hi everyone,

I'd like to restrict the use of the Scroll PDF Exporter add-on to the space owner.

Currently, I can set this paremeter in the **Space Settings \> Permissions** section, to hide the native export feature (**Space Settings \> Content \> Export**) to space's visitors. But, visitors have always access to the scroll pdf add-on from this menu in the space pages:

![scroll menu.png](https://community.atlassian.com/t5/image/serverpage/image-id/164553i675C2EBA74C576AB/image-size/large?v=v2&px=999 "scroll menu.png")

Any help please ?


Answers:
author: Nic Brough -Adaptavist-
body: Apps simply don't work this way, or at least not within the Jira framework.

The only way you can do "only certain people can use the app" is if the app implements the functions to do it.

I wouldn't worry too much about the security of the scroll app though - if people can see the page, they can get a copy of it. Removing the ability to export in a nicer controlled format is not going to do anything to increase security.

comments: author: Donia
body: Thanks Nic for your reply!

Cheers,


author: Nils Bier _K15t_
body: Hi [@Donia](/t5/user/viewprofilepage/user-id/4087796)

Unfortunately restricting the export functionality to certain users or groups is currently not possible in Scroll PDF Exporter for Cloud.

We've implemented this for Server and DC earlier, and are tracking this request in our public Jira instance: <https://k15t.jira.com/browse/EXP-2346>

As [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) mentioned, we're not seeing this as a big security improvement, as - if users can access a page, they'll be able to get a copy of it (even without Scroll PDF Exporter). At the same time we understand the use case and requirement and will have a look at improving this eventually. Please feel free to register on our Jira instance, to comment, vote, or watch the mentioned improvement.

Cheers,  
Nils

comments: author: Donia
body: So clear, thanks Nils for your reply!

Regards,


author: Bill Bailey
body: Generally, unless the configuration for that addin doesn't support that option, it cannot be generally set. I would suggest reaching out to K15t to see if they have a solution.

comments: author: Donia
body: Thanks Bill for your reply

Already done with K15t support, unfortunately that's only available in Server version of Scroll PDF Exporter


Tags: app

cloud

confluence-cloud

security
Import Excel into Confluence
Asked by Kimberly McCarty:

Hello,

Can I get some guidance on how to import an excel into confluence?

thanks,

Kimberly McCarty


Answers:
author: Brant Schroeder
body: [@Kimberly McCarty](/t5/user/viewprofilepage/user-id/4403996)

When you say import Excel into Confluence I am assuming that you would like to have the Excel tables displayed directly on the page. Here are a couple of ways to do that.

1. Add the file as an attachment to the Confluence page. This provides very basic Excell functionality but it preserves the file. It will allow users to download the file or view it by clicking on it in Confluence.
2. You can copy the Excel columns and rows and paste them into the page. This will allow you to have a Confluence table that displays the values of Excel in the Confluence page. You would then have to update and make changes on the page and you would lose calculations etc. as it would only be a table in Confluence.
3. Use an app from marketplace like Elements Spreadsheet that allows you to import an Excel document into Confluence[https://marketplace.atlassian.com/search?hosting=server\&product=confluence\&query=excel](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=excel)

comments: author: Kimberly McCarty
body: You are correct, I wanted the tables to display and I really appreciate your input, thank you!

Sincerely,

Kimberly


author: Katerina Kovriga {Stiltsoft}
body: Hi [@Kimberly McCarty](/t5/user/viewprofilepage/user-id/4403996) ,

We can also suggest using our app - [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=server).

Maybe you already have the app installed for your Confluence instance but don't use the [Table from CSV](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+from+CSV+macro) macro - this macro is also provided by the app along with the [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro), [Chart from Table](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Chart+from+Table+macro) and [Pivot Table](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Pivot+Table+macro) macros.

The Table from CSV macro allows you to output a table from CSV or TSV data source and supports outputting data from a URL/Google Docs or an attached file.

Your result table in Confluence will look like a regular manually created table and you'll be able to filter it, aggregate data, etc.


author: Kenichi Abe
body: Hi [@Kimberly McCarty](/t5/user/viewprofilepage/user-id/4403996) ,

There is a simple solution.

<br />

Our app([Excel-like Tables for Confluence](https://marketplace.atlassian.com/apps/1225075/excel-like-tables-for-confluence?hosting=cloud&tab=overview)) allows you to import your Excel file and show it on a page.  
The app has high compatibility with Excel.

<br />

How about trying it?


Tags: atl-gruland

confluence-server

import

ms-excel

server
In using Glossaries, what text is highlighted in Confluence pages?
Asked by bill.mounts:

I've created a Glossary Term. In an illustrative example, suppose I've added a new term with a Title as "United States of America", and I've added an Abbreviation for that term as "USA" because while the official, full term is 'United States of America', teams typically use 'USA' when referring to it. In adding the term to the glossary, I want to ensure that anyone, especially those new to my Confluence space, easily understand what 'United States of America' and 'USA' reference AND that they represent the same concept.  

When adding an Abbreviation (or a Synonym) to a Glossary term, these Abbreviations (and Synonyms) are not highlighted in the text on my Confluence pages. The Title is. The Abbreviation is not. The Synonym is not. Without creating multiple terms - one for the fully described term and one for the abbreviation - is there a way to leverage the Synonyms and Abbreviations provided in the Glossary?


Answers:
author: Dave Mathijs
body: [@bill.mounts](/t5/user/viewprofilepage/user-id/4594260) welcome to the Atlassian Community!

First question, does the URL of your confluence site end with atlassian.net or not?

Next, are you using an app (add-ons, plugin) to manage these terms?

Confluence will not highlight a glossary term on a page.

When you link an acronym to a page anchor, the link will alway show the page title.

Could you perhaps elaborate a little more with screenshots how you are trying to set this up?
which version of Firefox is supported by confluence ?
Asked by Olivier LOHIO:

Hi,

We have recently migrate from jira server 6.15.3 to datacenter 7.13 (LTS).

Our new licence is being renewed right now.

Some users are facing strange issues and I just wonder if their firefox version is not the problem (one can't modify a page but with correct rights, the other one can't see his spaces correctly parametered).

Thank you for your help.


Answers:
author: Nic Brough -Adaptavist-
body: See <https://confluence.atlassian.com/adminjiraserver0713/supported-platforms-964983071.html>

Edit - oops! Sorry! I read the sentence with the "Jira version" in it and forgot to swap back to Confluence. For that, try <https://confluence.atlassian.com/conf713/supported-platforms-1077914838.html>


author: Kishan Sharma
body: Hi [@Olivier LOHIO](/t5/user/viewprofilepage/user-id/2489679) AFAIK, the [documentation](https://confluence.atlassian.com/conf713/supported-platforms-1077914838.html#SupportedPlatforms-Browsers) doesn't give you the exact browser version numbers which are supported, and just lists down the names of supported browsers. If users are having issues it must be due to very old version of firefox, you can ask them to upgrade and see if they are still facing any issues.


Tags: confluence-server

server
Customizing Roadmap Planner
Asked by Laetitia HIGONENQ:

Hi,

I would like to be able to customise the date header of my roadmap planner to show concurrently the year, month, sprint #, and weeks #, and also possibly the date level.

Please see below the screenshot of what I would like to achieve:

![Screenshot 2021-10-12 at 15.32.35.png](/t5/image/serverpage/image-id/164497iFC7CE0B99C6E494B/image-size/large?v=v2&px=999 "Screenshot 2021-10-12 at 15.32.35.png")

Is there a way for me to customise to that?

Please let me know.

Thank you,

Laetitia


Answers:
author: Kishan Sharma
body: Hi [@Laetitia HIGONENQ](/t5/user/viewprofilepage/user-id/4592103) I can think of creating something like below with the capability the roadmap planner macro provides.

![2021-10-12_20_19_23.png](https://community.atlassian.com/t5/image/serverpage/image-id/164530i0FF839EA4F4FED93/image-dimensions/339x200?v=v2 "2021-10-12_20_19_23.png")

comments: author: Laetitia HIGONENQ
body: Hi Kishan,

Actually it is a good workaround idea.

Thank you,

L


Tags: cloud

confluence-cloud

plan

roadmap
No extensions are installed.
Asked by ???? ???????:

SEN-9545416

Hello!

no extensions are installed. Installation hangs in progress. Screenshot in attachment.

Confluence.

![chrome_ZB54PVf4Ra.png](/t5/image/serverpage/image-id/164494i9DED3791CBCB5E37/image-size/large?v=v2&px=999 "chrome_ZB54PVf4Ra.png")


Answers:
author: Brant Schroeder
body: [@???? ???????](/t5/user/viewprofilepage/user-id/1506617)

What are you seeing in the logs? Usually, this occurs when there is not enough memory on the instance you set up. <https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html>

The logs will give you more information and you should take a look there to see what is really occuring.


Tags: confluence-server

server
Is there any way to create a secure knowledge base to access without individual users?
Asked by Usman Saleem:

We are a small restaurant group and love the confluence interface. Cost is an issue for us and we have about 30 employees who would currently be accessing the knowledge base.. Is there any way to set up a confluence knowledge base that does not require us to issue username and passwords to each employee?

There are only 2 people who create and maintain the knowledge base so ideally we would only like to provide access to those 2 people to keep costs down.

Thank you for your help in advance!


Answers:
author: Bill Bailey
body: In a word, no. With Cloud, you would have to make pages viewable publically to only have 2 users and allow others to view. Or you have to create a third generic user login for all to use (with restricted permissions). Now that might violate the licensing terms, so be advised.

If you were running on server, you could put it behind a firewall, and then your access would be controlled there. (You can't do this with Cloud because there is no support for custom domains).

comments: author: Usman Saleem
body: Thank you so much, I will look into single login access for each location. That would actually be perfect if it is allowed.


author: Alex Koxaras _Relational_
body: Hi [@Usman Saleem](/t5/user/viewprofilepage/user-id/4594018) and welcome to the community!

You can create your KB in one space and then you can make it public. Public means that everybody will have access to it.

Being on a free plan has its pros, but also its cons such as you can't manage permissions for your two users. These two users will have the same permissions and you will not be able to change them.

comments: author: Usman Saleem
body: Thank you for your response. I am on the standard plan and just want to limit the amount of users I have since we are a small business. The standard plan seems sufficient for what we need currently.


Tags: cloud

confluence-cloud
How do I override hyperlinked text color?
Asked by Ken Carlson:

I have a hyperlink embedded in the text of a title that is white text against a dark background. The default hyperlink colors are set to a dark blue (and I do NOT want to change that default for the entire Space or Page), so against the dark background, the blue text looks ugly and is very hard to read. I want to maintain the hyperlink, but override the color parameters to keep the text white like the rest of the title. I have tried everything with no success. Is there maybe a way to manually inject the HTML code? Other workarounds?


Answers:
author: Bill Bailey
body: That is one of the major limitations with Cloud, no support for custom CSS, and no support for user macros to work around these limiations.

comments: author: Ken Carlson
body: Thank you for the quick response, Bill. Do you haven to know where I can go to either submit or endorse a a previous feature request for this capability on the Cloud platform?


author: bill_bailey
body: [@Ken Carlson](/t5/user/viewprofilepage/user-id/4592571)Here is where you go to track open issues and requests (and submit your own. Here is the ticket for custom CSS [CONFCLOUD-36137](https://jira.atlassian.com/browse/CONFCLOUD-36137) Note: it has been open 9 years.


Tags: cloud

confluence-cloud
What is the difference between knowledge base space and documentation space ?
Asked by Santosh Kumar Alajangi:

We need exact difference between Different types of space templates ?


Answers:
author: Kishan Sharma
body: Welcome to the Atlassian Community [@Santosh Kumar Alajangi](/t5/user/viewprofilepage/user-id/4593824)   
The difference is just the structure of the space templates.

A knowledge base is a repository for how-to and troubleshooting information. Knowledge Bases are commonly used by IT Support teams, but can be useful for procedural and troubleshooting information in any organization or team. Its generally used as self-help support to customers and integrated with Jira Service Management.

'Documentation Space' will give you a custom home page with a search box (the livesearch macro) to search just your documentation space.

However you can combine features of both irrespective of which space template do you use.

You can refer [Use Confluence as a Knowledge Base](https://confluence.atlassian.com/doc/use-confluence-as-a-knowledge-base-218275154.html) and [Develop Technical Documentation in Confluence](https://confluence.atlassian.com/doc/develop-technical-documentation-in-confluence-226166494.html) for more detailed documentation.


Tags: cloud

confluence-cloud

questions-for-confluence
How do I know if I have admin rights?
Asked by Prateek Mangal:

I am recently given access to Confluence in client network. I need to have admin rights to complete the task however I am not aware where can I find if I have admin rights or what all permissions I have


Answers:
author: Mayur Jadhav
body: Hi [@Prateek Mangal](/t5/user/viewprofilepage/user-id/4557560)

Just check Setting cog on the right corner of confluence.

I have attached Screenshot for your reference.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/164473i3F1426834254E976/image-size/large?v=v2&px=999 "Capture.PNG")

Please let me know if this is helpful.

Cheers,

Mayur


author: Prateek Mangal
body: Thanks [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) and [@Mayur Jadhav](/t5/user/viewprofilepage/user-id/4290135) for the response. let me explore the suggestions.


author: Kishan Sharma
body: Hi [@Prateek Mangal](/t5/user/viewprofilepage/user-id/4557560) Confluence is completely open to logged-in users when you're on the Free plan. You can also [refer this link](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/) to know how admin access can be granted.


Tags: cloud

confluence-cloud
Due Dates not Turing Red Without Refreshing Brower
Asked by Lukas:

Hi everyone,

I've been using Trello for the past year. One feature I loved was betting the red warning colour on due dates. The second the clock ticked to the deadline, the due date would turn red.

However, last week it stopped doing this. I'll sit looking at my board and nothing is red. I think all is fine. Then refresh and it's like a scene from a horror film.

I've reset my browser, I've tested the sync from multiple computers (card moves will sync, but not due date changes).

Anyone know how to get that functionality back?

It makes my board kind of useless if I can't have the visual reminders.


Answers:
author: Garrett
body: Hey Lukas,

I see that you wrote in via email as well. I just sent a reply to you, but I'll share here as well. This is an issue we were able to recreate, and our team has it on their radar now.

We'll get a fix rolled out for that as soon as we can.

comments: author: Lukas
body: Awesome, thanks Garrett! ?
How do I get the "To Do's" for me in each board to all show up in one place?
Asked by Barry Nirenberg:

I'd like to go to one place to see all my "to do's" combined from each board/card. How can I do that?


Answers:
author: RenoT
body: Or you could use Unito to sync cards under certain filter conditions, say by label, by list, by member name etc.


author: Ludo
body: Hi,

You can create a personal board which is synchronized with other boards for all cards which you are a member.

You can create rules like this for example :

To duplicate \& link a card

```
when @myusername is added to a card, copy the card to list "Todo" on board "Personal" and link the cards together 
```

To synchronize card movement

```
when a card is moved to list "Done", find the first card linked in the attachments, and move the card to the bottom of list "Done" 
```


Tags: butler

duplicate

mirror

sync
How can I make a recurring / repeating card which starts on a date that I specify?
Asked by mmagistro:

I've tried the repeater powerup, but there's no way to edit the start date. Meaning, if I have a card I want recurring every two weeks, such as taking out the recycling, the start date is important as if it's wrong then the whole series is shifted and created cards will occur on the wrong dates.

To give a specific example, today is 2/3 and if I a wanted to create a repeating card which starts on 2/16 and repeats every two weeks, this is not possible with card repeater as it will default to 2/9 being the start date, with the next occurrence on 2/23. Is there another alternative or perhaps some way to be able to choose the repeating card's start date?


Answers:
author: Ludo
body: Hi [@mmagistro](/t5/user/viewprofilepage/user-id/3684154)

A possible way to test is to create 2 custom fields titled "start date" \& "repeating occurs".

Then, you can create a rule which creates a new card with

* a due + 2 weeks
* occurs - 1

Finaly, just add a card and fill the 2 customs fields


Tags: card-repeater