youngmon/atlassian-qna huggingface dataset:
Suvey and vote macro long loading time
Asked by Christina Haderer:

Hello,

i created a survey in confluence with the survey and vote macro. Does anybody know, how I can reduce the long loading time? When I click on a checkbox it takes about a half minute, that my answer is recorded.

Kind regads,  
Christina


Answers:
author: Shannon S
body: Hi Christina,

You can use Developer Tools in Chrome or [generate a HAR file](https://confluence.atlassian.com/kb/generating-har-files-and-analysing-web-requests-720420612.html) in order to determine what actions are taking the longest.

Give that a try and let us know if you have any questions.

Kind Regards,  
Shannon

comments: author: Christina Haderer
body: Hi Shannon,

I tried to analyze what action is taking the longest. It's the vote action. I don't know how I can reduce this time, because it's not useful if the survey have a long loading time.

Kind regards,  
Christina


author: Shannon S
body: Hi Christina,

Thank you for that. Exactly which Survey and Vote macro are you referring to? This would be something that the provider may be able to help you with.

Is it this [Survey and Vote Macros](https://marketplace.atlassian.com/plugins/com.nearinfinity.confluence.survey-plugin/server/overview), by Artemis software?

Kind Regards,  
Shannon


author: Christina Haderer
body: Hi Shannon,

yes it's the Survey and Vote Macro by Artmes software. I didn't find the support from them, so I was hopeful that anybody from the community has the same issue.

Kind regards,  
Christina


author: Shannon S
body: Hi Christina,

You can always find a vendor's support information from [the support tab](https://marketplace.atlassian.com/plugins/com.nearinfinity.confluence.survey-plugin/server/support) on their marketplace listing. However, I will go ahead and label this question accordingly so they will be able to find it.

Thank you for your patience!

Kind Regards,  
Shannon


author: Christina Haderer
body: Hi Shannon,

thanks, I found an issue with the same problem on the support site.

Kind regards,  
Christina


author: Shannon S
body: Hi Christina,

Thank you for letting us know. If you're at all able to link that issue here, it will help others experiencing the same issue to track it.

Kind Regards,  
Shannon


Tags: addon-com.nearinfinity.confluence.survey-plugin

atlassian-marketplace
How to remove the opt in top banner
Asked by PAragao_BSD:

The new the interface is a UX disaster, so I am postponing it as much as I can, however Atlassian makes me pay my foolish decision by stealing the space of my screen with a large top banner shouting in my face that I should opt-in or learn more about something I do not care.  

Anyone found a way to make that banner go away? (without actually having to opt-in)


Answers:
author: Shannon S
body: Hi Pedro,

As you are aware, we will be turning the New Look back on starting early next week. Within Confluence, there is not a way to hide that banner within your instance as long as you have opted out of the new look.

Please take this opportunity to submit your feedback to the New Look developers using the form we have provided within your instance.

Thank you for your understanding!

Kind Regards,  
Shannon
Exclude more than one heading from table of contents
Asked by Signe Bendix:

Hi, How do I exclude more than one heading in the table of contents? Can I add mor than one in the comments field by e.g. separating them with ; or another sign? Thanks in advance.


Answers:
author: Robert Reiner _smartics_
body: I think its the pipe (\|) to separate heading titles.

comments: author: Signe Bendix
body: It worked! Thank you very much!! :)


author: Steffen Heller
body: For more info you can also read [TOC Macro - Exclude two headings with different names](https://community.atlassian.com/t5/Confluence-questions/TOC-Macro-Exclude-two-headings-with-different-names/qaq-p/95702/jump-to/first-unread-message)


author: Katie Crick
body: Thank you!!


Tags: jira
Searching for foregin(Norwegian) characters i confluence wiki (Local server)
Asked by Atle ?verb?:

This is not working with "full search", only with the instantsearch plugin.

Eksample: I search for the word Installat?r, and the relevant pages won't show as results.

These are the characters:

![sok.PNG](/t5/image/serverpage/image-id/5945i0F3EFE5C85641325/image-size/large?v=v2&px=999 "sok.PNG")

![sok.PNG](/t5/image/serverpage/image-id/5945i0F3EFE5C85641325/image-size/large?v=v2&px=999 "sok.PNG")

Our version is:

### Local server -\> Confluence 5.9.5 {#toc-hId-1565571038}


Answers:
author: AnnWorley
body: Please try the following to resolve the issue of the search not working with international characters:

* Make sure the indexing language is set to Norwegian as described in: [Configuring Indexing Language](https://confluence.atlassian.com/display/CONF59/Configuring+Indexing+Language)
* Configure Tomcat (and proxy if you have one) to UTF8 encoding. For Tomcat, that is in the connector directive of the \<Confluence_Install_Dir\>/conf/server.xml file. More details are in the comments on this bug report: [Can't search for character with Umlaut in search page search field](https://jira.atlassian.com/browse/CONFSERVER-5259)

comments: author: Atle ?verb?
body: Hi, thanks for helping me out.

Norwegian is not a language that is available in the drop down menu. Since it isn't, configuring Tomcat won't solve it eather?

Are norwegian available as a language in newer versions of Confluence?


author: AnnWorley
body: Setting the encoding on the proxy and at the Tomcat level should help Confluence recognize international characters of any type, including Norwegian.

I saw that Norsk was a language you could use to view Confluence pages and assumed it was also available as an indexing language, which it is not (as you observed) even in the latest version. I apologize for steering you wrong on that.

I understand the searches work when you use [Instant Search](https://marketplace.atlassian.com/plugins/ZFIN.instantsearch/overview). Are you asking about the native Confluence search capability because you don't want to use the plugin any more?


author: Atle ?verb?
body: Thanks for response.

We have users that use both native search and instantsearch, and we wan't both to work properly.

I'll look into the Tomcat/Proxy.
How to create meeting notes index page?
Asked by Shefali Lathwal:

In Confluence 1000.0.0-57e69bf, while creating meeting notes pages from the provided blueprint, a meeting notes index page is not being generated. Instead, each meeting notes page appears in the page list independently. In this case, how can an index page be created to organize the meeting notes?


Answers:
author: Bruno Miretti
body: Hi Shefali,

you can create a page and use the "Content report table" or the "Content by Label" macro and select the label "meeting-notes".

Hope this helps

Bruno

comments: author: Paola Palermo
body: Is there a way to filter by two labels: example, all the pages that have both labels:

the label 'meeting-notes' + the label 'outsource'.


author: Lukas Gotter _ Meetical
body: You can create a new meeting notes index page in Confluence as follows:

1. Create a new empty page in your space.
2. Give it the Title "Meeting Notes"
3. Add Macro Create from Template and choose "Meeting Notes" as a template
4. Add Macro Open Tasks Report (Standard macro): use the [task report macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-task-report-macro/) and specify the current space as filter. Even better, first save the page and set the current pages as filter (so only tasks from all sub-pages are shown)
5. Use the [Content Report Macro](https://confluence.atlassian.com/doc/content-report-table-macro-317194676.html) and specify the current space and the label "meeting-notes" as filters.

![](https://uploads-ssl.webflow.com/60e563cc1eead845d638e0d1/623ad93c8480f67d6b15652f_example-custom-meeting-notes-index.png)

*The image is taken from <https://www.meetical.io/learn/create-meeting-notes-index-page>*

This page is usually created with the first page created from the Meeting Notes template, but sometimes it gets deleted by accident or is not there for unknown reasons.

Hope this helps!
Confluence Initial setup Error
Asked by Steve Allan:

This site can't be reached

**localhost** refused to connect.

http://localhost:8090/

ERR_CONNECTION_REFUSED

Do I need to point the Confluence install at a database for it to work? It's like the tomcat server is not launching (I think that's how it works).


Answers:
author: ChungKyu Lee
body: check firewall port 8090
how does one update the cert for the atlassian suite?
Asked by Newbie Withquestions:

Hi, I'm new to all this, and have taken over within an organization, and am not too sure what I am doing.

Our wildcard cert expired, and I've been tasked with updating it. I have the new cert, as I renewed it. The old one expired yesterday, and I need to update it somewhere(dont' know where)for Atlassian suite to work? Which includes JIRA, Confluence, and other things i'm assuming? I know i'm not providing a lot of details, but I'm hoping someone would be willing to assist in helping me get this done.


Answers:
author: Lars Olav Velle
body: It all depends on what is serving the site. It could be tomcat itself, apache, nginx, ISS etc.

If it\`s in tomcat, then you\`ll need to import ther certificate to the keystore. This can be done with keytool (command line) or Keystore Explorer, XCA or similar GUI programs on windows. Then you provide the path to the keystore to JIRA, along with an alias for the certificate in the keystore.

If its done one the proxy (which I prefer) then simply replace any references to the files on the file system.

-Lars
Confluence service not responding
Asked by Tecsens operaciones:

Good Morning,

After rebooting the server where Confluence is installed we are not able to start the web, as far as we see everything seems to be ok, but just instantly replies on the web with a "Failed to open page" the server is working correctly regarding conectivity issues.

Thanks so much in advance,


Answers:
author: Shannon S
body: Hi there,

Can you show us what you see in the Confluence logs when Confluence is starting?

Thank you!

Kind Regards,  
Shannon


Tags: error

response

server

status

web
How to include code-block titles in search results
Asked by Sam Weber:

Our style of knowledge capture in Confluence ends up putting important information in code-block titles. Every effort to get the Confluence search to find pages by specifying code-block title content has failed.


Answers:
author: AnnWorley
body: Thank you for bringing this up. We had a ticket open: [Search by title of the macro](https://jira.atlassian.com/browse/CONFSERVER-25140) and it was closed as a duplicate of[Confluence search is broken for data within content elements, such as URLs in links, parameters in macros, image names on pages](https://jira.atlassian.com/browse/CONFSERVER-24568). However, this private comment indicates that the macro title search was not fixed:
> ...the fix of this issue just allows user to search page by inserted links or attachment names. Currently we do not allow user to search by macro parameters.

I am contacting the developer responsible for re-opening bugs to see if we can resurrect [Search by title of the macro](https://jira.atlassian.com/browse/CONFSERVER-25140).

For now the only workaround I can think of is to include something in the body of the page that you can search on.


Tags: code-block
Need help to customize look and feel in Confluence application
Asked by Reetesh Kumar:

Hi,

We are using Confluence version 5.9.4  
We are changing the look and feel in Confluence application. For this we need your help.  
I have attached the Confluence 3_screen1.png and Confluence_Footer.png files for your reference.  
Here we can change the header part at point 1 in screenshot Confluence 3_screen1.png using "LOOK AND FEEL" available in Confluence application.  
We need your help to modify the footer part. The footer part should look like as we designed at point 2 and 3 in the attached Confluence_Footer.png file. We want to place a logo at point 2 and move the other links in the right most at point 3. Please help us in customizing the footer part.

We could not capture thr Atlassian logo in the footer and this Atlassian logo is missing from the screenshot Confluence_Footer.png. The Atlassian logo will be placed to the right most of the footer page.

Please suggest us for the required changes.

<br />

Thanks,  
Reetesh


Answers:
author: Reetesh Kumar
body: ![Confluence 3_screen1.png](https://community.atlassian.com/t5/image/serverpage/image-id/5909iEAFE1F83C2B5A7D7/image-size/large?v=v2&px=999 "Confluence 3_screen1.png")

comments: author: Bruno Miretti
body: Hi Reetesh,

to do this you could use an include in the footer settings pointing to a page you can customize with section/columns to place a logo at point 2 and link at point 3.

Example / footer settings:

{include:KBCOMMON:KB-Footer\|nopanel=true}

Doing so you can insert a section macro in your included page then inside this macro 2 "column" macros. In the first one, add your logo and in the 2nd one, add a div macro with right align and inside the div macro, add your links.

Example:

![footercustom.png](https://community.atlassian.com/t5/image/serverpage/image-id/5969i28EFF056F1F3218F/image-size/large?v=v2&px=999 "footercustom.png")

Hope this helps

Bruno


author: Reetesh Kumar
body: ![Confluence_Footer.png](https://community.atlassian.com/t5/image/serverpage/image-id/5908i2ADA966DA405E089/image-size/large?v=v2&px=999 "Confluence_Footer.png")
How to use jira issues macro from pocketquery template?
Asked by John Karakashian:

I'm trying to render the Jira issues macro from within a pocketquery template and I can't get it to load/render the issue data properly. I see the Jira macro column headers (grayed out) and a spinning prompt but the issue data is never rendered.

```
#set ( $jql = "key in (POC-1234)" )

$PocketQuery.renderMacroByMarkup("<ac:structured-macro ac:name='jira'>
<ac:parameter ac:name='server'>JIRA</ac:parameter>
<ac:parameter ac:name='columns'>key,summary,type,created,assignee,reporter,priority,status,resolution</ac:parameter>
<ac:parameter ac:name='maximumIssues'>20</ac:parameter>
<ac:parameter ac:name='jqlQuery'>$jql</ac:parameter>
<ac:parameter ac:name='serverId'>xxxx</ac:parameter>
</ac:structured-macro>")?
```

I also tried using the $PocketQuery.renderXhtml() with the same results. I've verified the Jira issue macro works when created through the editor, so it's not a connectivity problem.

Thanks in advance!


Answers:
author: Sven Schatter _Lively Apps_
body: Hey John,

sorry that you didn't receive an answer yet. We have basically moved our support to **[our service desk for PocketQuery](https://help.scandio.de/servicedesk/customer/portal/5).**

Should this still be a problem for you, please don't hesitate to raise a ticket at our service desk.

Thank you for using PocketQuery!

Best regards,  
Sven (Scandio)


Tags: pocketquery

scandio
Confluence Cloud jumps to wrong pages
Asked by Martin Sauter:

Since yesterday, my Confluence Cloud shows a very strange behaviour:

When I choose a page through search or when I save a page after editing, Confluence shows a different page instead, not the page you would expect. It's kind of going one or two steps back in your browser history.

I also suddenly had the new design (without opting in) at least twice -- after a reload it disappeared again.

This happend on two different machines with two different OS and on two different browsers, so it's probably not me.

Anyone else?


Answers:
author: Martin Sauter
body: Thanks for confirming.


author: Errol Melvin
body: I am not going crazy then?  

I have seen the same with the wrong page content being rendered despite the address being the expected one.

As with Karl, the behaviour in my incorrect rendering is always something to do with recent pages.


author: Karl Eilebrecht
body: Same for me, extremely irritating. Since today after most actions in confluence I get redirected to the wrong confluence page, typically a page I had open a moment ago.
Service Unvailable - Confluenc
Asked by Navadeep:

Hi Atlassians,

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Trying to resolve this error

After successful upgrade of confluence to 6.2.4, stopped the application and made changest to the "httpd.conf", "ssl.conf" and "server.xml" files accordingly and restarted the application.

<br />

Thanks,

Nav


Answers:
author: Gregory Van Den Ham
body: Are there other errors in your upgrade or system logs?

What version did you upgrade from? Do you still have the working files from that version and compare to what you have now?
Including KB Articles in Customer Notifications
Asked by Chris James:

We are in the process of implementing JIRA Service Desk \& Confluence and are planning to go live with the products very soon. I am looking to see if it would be possible to include the "Related knowldge base articles" from the issue in the customer response responses. Has anyone been able to do this?


Answers:
author: Abel Lineberger
body: Yes. In the section above the comment box, there is a list of **Related knowledge base articles** . Mouse over the appropriate article and you will see a **Share as comment** button appear.

comments: author: asTech IT
body: Sorry, I guess I wasn't clear. I was wondering if anyone has been able to automate that process. The scenario is an end user submits a request. My boss would like to include the "Related knowledge base articles" in the initial response.


Tags: jira-service-desk
G Suite users contact data synchronization
Asked by Micha? Srokowski:

Is there possibility to synchronize not only user e-mail and user name using Synchronization tool for Atlassian accounts?

I want to sync contct phone, job title, IM, etc. to Confluence but G Suite sync tool only syncs user name and e-mail for account creation.


Answers:
author: Shannon S
body: Hello Michal,

It is not currently possible to sync more information from GSuite to Atlassian Account, but I have created a feature request for this:

* [ID-6437](https://jira.atlassian.com/browse/ID-6437)

Please vote on it to show your support for this feature and watch the ticket for any updates in the future.

Kind Regards,  
Shannon

comments: author: Micha? Srokowski
body: Thank You for help. :)


author: Shannon S
body: You're welcome! Have a nice rest of your week.

Kind Regards,  
Shannon


Tags: g-suite

sync

user
Jira Chart Macro using Application URL rather than Display URL
Asked by Paul:

Confluence Server 6.1.3, Inserting a 2d Jira chart Macro into a page and the links to Jira in each row are broken.  
There is an apache reverse proxy upstream of the app servers which does have ProxyPreserveHost set however the links in the above table seem to be using the application url rather than the display url.  
Could this still be a proxy issue or is this a bug with the Jira chart macro


Answers:
author: Paul
body: Given that links elsewhere work this does look to be a bug with the Jira chart macro

comments: author: AnnWorley
body: You are right, it is a bug. Here are 2 reports for it:

[Some JIRA gadgets Do not Respect the Display URL](https://jira.atlassian.com/browse/CONFSERVER-38930)

[The Two Dimensional JIRA Chart Gadget uses the Application URL instead of the Display URL](https://jira.atlassian.com/browse/CONFSERVER-41311)

The second one has a workaround of recreating the application links without bypassing the proxy. Is that feasible in your environment?
Team calendar subscription to outlook
Asked by humberto marassi:

Is it possible to have the team calendar subscribe to outlook?


Answers:
author: Jeremy M
body: Dear Humberto,

It actually is...! :) See the following;

<https://confluence.atlassian.com/teamcal/subscribe-to-team-calendars-from-microsoft-outlook-251005307.html>

Friendly Regards,

Jeremy

comments: author: humberto marassi
body: Hey Thanks Jeremy, but I want it the other way around. From team calendar to outlook, so that outlook meetings can show up in the confluence team calendar. Is it possible?
Page Index - Using !@#$
Asked by Mark Thornhill:

In Confluence it does not look like you can 'hide' pages when using Page Index.

But there is along with the A-Z headers, a !@#$ header, which is where I thought I could put pages I don't want in the main A-Z index.

I assumed using a subject such as '@ This Document' would add the page to this index, but it doesn't.

Anyone know how I can use this?

Thank you


Answers:
author: AnnWorley
body: I tested in Confluence Cloud and Confluence 6.4 and it seems to work as you describe - the page that starts with an @ character does not show under !@#$ on the page index macro. I agree that it seems like it should. I tried reindexing and it still did not show under that heading as expected.

While I look into it further, please let me know what version of Confluence server you are using or if you are using Confluence Cloud.

comments: author: Mark Thornhill
body: We're currently using 5.10.3 server version.

I also noticed that a page starting with @, disappears from the A-Z index, as though it should be under the header !@#$, but cannot display.

I have tried !@#$ to start subject header and none of them work.


author: AnnWorley
body: Thanks for investigating. I saw the same behavior when I renamed a page to start with one of those characters: !@#$

I wnet ahead and opened a bug for server, which I encourage you to vote for/comment on: [Page index macro does not display pages that start with !@#$ under !@#$ heading](https://jira.atlassian.com/browse/CONFSERVER-53440)

By voting and commenting you can influence the dev team directly and you will also be added to notifications on the ticket.

I opened one for Confluence Cloud as well; am posting that in case any Cloud users stumble upon our conversation: [Page index macro does not display pages that start with !@#$ under !@#$ heading](https://jira.atlassian.com/browse/CONFCLOUD-57386)