youngmon/atlassian-qna huggingface dataset:
deactivate components by default in status page
Asked by Gilat Naor:

?? <https://support.atlassian.com/statuspage/docs/enable-component-subscriptions/> it says that

"Component subscriptions are disabled by default on audience-specific pages."

in our system it is enabled by default and i want to change it to disabled - how can I do that?


Answers:
author: Eugenio Onofre
body: Hi [@Gilat Naor](/t5/user/viewprofilepage/user-id/5232142)

This feature is only available on the "audience-specific" StatusPage, which is a specific subscription plan.

Regards.


Tags: cloud

component
Is there a way to limit the communication channel frequency with each incident or component?
Asked by Gregory Bryan:

Goal: We're looking to create an internal reference page that is not customer facing where we can easily track all of our ongoing incidents whether it be system performance related (internal) or a particular process or application within our tools is not fully operational. We do not want this to send out email alerts all the time, especially since some of these components have multiple subgroups and we don't want to continuously send out emails. Ideally, people would just reference it actively for their customer interactions.

Request: We're looking for a way to customize the frequency of emails that are being sent out and perhaps even control which components send out alerts. Does this ability exist within Atlassian's current infrastructure?


Answers:
author: Agaci Avinas
body: Hi [@Gregory Bryan](/t5/user/viewprofilepage/user-id/5100824) ,

I am Agaci from Statuspage Support. I would like to understand your requirement better.

May I ask which email frequency you are referring to? Right now, the emails would be sent when an Incident is created and updated.

Looking forward to your reply.

Regards,

Agaci

comments: author: Gregory Bryan
body: Hi [@Agaci Avinas](/t5/user/viewprofilepage/user-id/4420265) from our observations it provides an update to subscribers every day that the incident is still there.

I will get back to you after consulting with the team. Apologies for not getting back to you sooner!


author: Agaci Avinas
body: Hi [@Gregory Bryan](/t5/user/viewprofilepage/user-id/5100824) ,

Good day! ?

Sure, you could discuss this with your team and create a [support ticket](https://support.atlassian.com/contact/) with the use case.

Regards,

Agaci
Statuspage.io redirecting to custom domain
Asked by Maduranga Liyanage:

Hi,

We have a example.statuspage.io that we have shared with our clients.

Now we would like to setup a custom domain status.example.com, but in that case, what would happen to the existing example.statuspage.io domain?

Since our existing clients would still be accessing the example.statuspage.io domain, is it possible to redirect that to the custom domain?

Cheers,

Maduranga


Answers:
author: Shashwat Khare
body: Hi [@Maduranga Liyanage](/t5/user/viewprofilepage/user-id/5228836) ,  

Your existing domain would still remain intact for the custom domain being set up.  

Please refer to the below document link on how the custom domain redirection works in Statuspage:  
<https://support.atlassian.com/statuspage/docs/set-a-custom-domain-and-ssl/>  

Best,  
Shashwat


Tags: cloud

domain
How to rename group name in crowd
Asked by cmbollareddy:

Hi,

How to rename the users group name in crowd?

We are getting user details from Active Directory.

i'm unable to find edit option for group, how to rename the users group name in crowd??

If i update in crowd, is renamed group automatically, update in jira, cofl, and etc??

ThankQ.


Answers:
author: Sam Bartolome
body: Hi,

At the moment there is no such functionality in Crowd as to rename groups.

Please up vote for [\[CWD-1599\] Ability to rename groups - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/CWD-1599)
I am a new crowd1 user,just got registered.but while registering i had used a wrong mail address and
Asked by Haben_brhane:

I have tried opening it,im not sure if its wrong password. It just kept saying log in failed.

I have tried in the forgotten password but since i have miswrote my mail in my account,i couldn't get the link.help me open my account


Answers:
author: Ashkan Malekly
body: Hi [@Haben_brhane](/t5/user/viewprofilepage/user-id/3838908)

Are you crowd admin? if you are not ask the admin. But excuse me could I know you want to log in and then what to do? thanks

comments: author: Haben_brhane
body: Thanks Ashkan Malekly.

Yeah i want to log in but couldn't because i forgot my password.and the verification mail i had is wrong.so what i am saying is how do i get back my account with out mail verification?and tell me how do i reach the admin?

Thanks again
How do I remove users from a Delegated Directory?
Asked by Ian Underwood:

I use Crowd for permission control on my Atlassian suite. I have an internal directory for this purpose, and then I have a link to AD for a delegated authentication directory.

The problem I have is that users have tried to log into our suite without having an account to grant them permissions on the internal directory, and it has automatically created an account in the delegated directory. This has pushed me above the available license allowance, so I had to apply a new eval license in order to keep operating.

I have since found how to turn off auto-user creation, but how do I remove users from this delegated directory's cache?


Answers:
author: Ian Underwood
body: The extra users in the delegated directory need to be deleted. The User ID is in the cwd_user table, and will only have a single user entry to the delegated directory.

Get your directory list:

```
select id,directory_name,directory_type from cwd_directory;
```

Then get your user ID list.

```
select id,lower_user_name,directory_id from cwd_user order by lower_user_name;
```

Remove the user attributes, then the user that is only has one entry in the delegated directory. In this case, one of mine in the directory was 2392106:

```
crowddb=> delete from cwd_user_attribute where user_id = 2392106;
DELETE 5
crowddb=> delete from cwd_user where id = 2392106;
DELETE 1
crowddb=> 
```

Then from Settings -\> Licensing, recalculate the user total.

comments: author: Gonchik Tsymzhitov
body: Hi,

As I understood user attributes is extra to remove. Did you meet with problem after ?
how can I use this platform at work in a group of colleagues
Asked by Penine_Uwimbabazi:

how to use a group discussion with colleagues


Answers:
author: Kurt Klinner
body: [@Penine_Uwimbabazi](/t5/user/viewprofilepage/user-id/3826645)

Hi Penine

welcome to the Atlassian community.

You picked Crowd as a product but that one is related to centralized identity management. If you look into collaboration between users you should check out confluence

There is a good write up available at <https://www.atlassian.com/collaboration/confluence-discuss-work-with-your-team> that shows the different options

Hope that helps

Cheers

Kurt
Cannot Login With Jira or Confluence But Can With Bitbucket
Asked by europoint:

I am running Bitbucket, Confluence and Jira Server as Docker containers, all connecting to a Crowd server also as a Docker container.

I recently replaced the Crowd Docker Container, changing it from alvistack/Crowd to Atlassian/Crowd, ran a clean install and then imported my last Crowd backup.

I can log in to Crowd with my user, and can also do the same with Bitbucket.

However, I can't log in via Jira or Confluence. The application configuration in Crowd, and in the crowd.properties for both Jira and Confluence are unchanged and match. The URL to access Crowd is the same (<https://crowd.domain.uk>).

The Crowd API endpoint is at <https://crowd.domain.uk/crowd/rest>

I suspect that Jira and Confluence are trying to call the API at <https://crowd.domain.uk/rest> instead of /crowd/rest, but I have no way of knowing. Where would I change this to check that this is correct?

I have checked authentication of the user for each application within Crowd, and the authentication is successful. The issue appears to be with communicating with Crowd itself.

However, that atlassian-confluence.log displays the following. The jira-security.log is less detailed but also states: user.name tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

2020-03-15 16:12:50,650 WARN \[http-nio-8090-exec-13\] \[atlassian.seraph.auth.DefaultAuthenticator\] login login : 'user.name' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.  
-- referer: <https://confluence.domain.uk/dologin.action> \| url: /dologin.action \| traceId: 1996c261e88dda12  
2020-03-15 16:12:50,845 INFO \[http-nio-8090-exec-13\] \[confluence.security.login.DefaultLoginManager\] recordLoginFailure  
Failed login attempt for user 'user.name':  
Request URL: <https://confluence.domain.uk/dologin.action>  
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0  
Remote Address: 172.18.0.1  
X-Forwarded-For: 192.168.1.3


Answers:
author: europoint
body: I was correct in realising that the crowd.properties file needed updating, to insert the crowd directory in the file structure:

application.name {application.name}  
application.password {application.password}  
application.login.url <https://crowd.domain.uk/crowd/console/>  
crowd.server.url <https://crowd.domain.uk/crowd/services/>  
crowd.base.url <https://crowd.domain.uk/crowd/>

previously the file was configured as:

application.name {application.name}  
application.password {application.password}  
application.login.url <https://crowd.domain.uk/console/>  
crowd.server.url <https://crowd.domain.uk/services/>  
crowd.base.url <https://crowd.domain.uk/>


Tags: authentication

confluence

jira
GitLab CE + CROWD
Asked by Greg Lev:

Has anybody tried to create a custom connector for CROWD to allow GitLab CE to authenticate throw CROWD directories?


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi Greg_Lev

Have you checked the [**Atlassian Crowd OmniAuth Provider**](https://docs.gitlab.com/ee/administration/auth/crowd.html) page? it seems it's possible somehow.

Regards

comments: author: Greg Lev
body: Thanks a lot!
??????
Asked by hnyztcl:

????jira?bitbucket?confluence?crowd??????????????????sso??????Crowd????????????????????crowd?????????????????????????????


Answers:
author: Rick Li
body: Hi hnyztcl,

Welcome to the community.

Have you solved your problem?

If not, here is the possible solution for your issue.

<https://confluence.atlassian.com/confkb/member-of-crowd-administrators-group-is-unable-to-see-administration-menu-732531902.html>

You can do a diagnostic. if your issue is the same, then follow the Resolution in the above page .


Tags: china

language-zh
Which programs will I be able to access with SSO Crowd?
Asked by Ihor_Kokhan:

I need to know which of these programs I can connect to with crowd:

* Windows PC
* Mac
* Office 365
* G-Suite
* Salesforce
* Jira
* Confluence
* Keeper Security
* 1C
* Gitlab
* vCenter
* Slack
* Jenkins
* SAP
* Pega


Answers:
author: Daniel Eads
body: Hey Ihor, welcome to the Community!

We have some specific guides for connecting applications to Crowd. The [full list of applications we have guides for is here](https://confluence.atlassian.com/crowd/supported-applications-and-directories-201544.html), but out of the applications you explicitly mentioned, these are the ones we have guides for:

* Jira
* Confluence

For applications that you host yourself, you can [follow our guide for adding custom applications](https://confluence.atlassian.com/crowd/integrating-crowd-with-a-custom-application-192511.html) to easily add support to other Java-based applications.

Some of the applications on your list are SaaS applications however, where you would either need to [configure OpenID/CrowdID](https://confluence.atlassian.com/crowd/crowdid-user-guide-58656009.html) (if the application supports OpenID) or consider if you have another authentication provider available.

As an example, Slack supports only G Suite or SAML-based identity providers. Typically in a Windows environment (as you listed Windows PC at the top of your list), you would expect to see Active Directory and a domain controller handling user accounts. In that environment, it's typical to find Active Directory Federation Services (ADFS) used as a SAML provider. With that available, you'd hook Slack up via SAML to ADFS rather than connecting it to Crowd.

I hope that helps clarify things - there's likely another identity provider in your environment that you'll want to consider.

Cheers,  
Daniel
Crowd Recommended JVM settings to avoid OutOfMemory Exception
Asked by P:

This is in regards to Crowd version: 3.3.5

Last night Crowd went into a hung state due to the:

java.lang.OutOfMemoryError: GC overhead limit exceeded exception

What I noticed after restarting crowd, was that this particular Error has appeared the last 3 days in a row at the same time. The time coincides with the scheduled daily xml backups.

2020-02-13 02:01:05,435 Caesium-2-3 ERROR \[scheduler.caesium.impl.SchedulerQueueWorker\] Unhandled exception thrown by job QueuedJob\[jobId=AutomatedBackup,dead  
line=1581559200000\]  
java.lang.OutOfMemoryError: GC overhead limit exceeded

When I look through the log analyzer it takes me to the following page:

[https://confluence.atlassian.com/crowdkb/outofmemory-errors-in-crowd-224396874.html?utm_medium=logScan\&utm_source=STP](https://confluence.atlassian.com/crowdkb/outofmemory-errors-in-crowd-224396874.html?utm_medium=logScan&utm_source=STP)

Which recommends increasing the -Xmx size.

I want to know if there is a guideline i can follow that determines the right size to increase that parameter to. Based on number of users, number of applications using this crowd instance as an authenticator, etc..

Currently this is what the setenv.sh is set to:

JAVA_OPTS="-Xms128m -Xmx512m -Dfile.encoding=UTF-8 $JAVA_OPTS"

would increasing from 512m to 1024m suffice?

Also crowd only crashed last night even though the error message was present for the last 3 days.

Thanks in advance


Answers:
author: P
body: For anyone who looks at this I increased the value to 1024m and we haven't had any Out of memory error since.


Tags: java

jvm

memory
Audit
Asked by cmbollareddy:

Hi,

In crowd, one of admin deactivate the **"BAMBOO_ADMIN"**group. all admins said we didn't do make deactivate but some one did.

I checked in DB Groups table last updated at 01-16-2020. how and where to find, who did this??

I'm also one of the admin of Bamboo..But im in deactivated Bamboo_Admin group but i have all admin access, how?


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Please, check global permissions tab in bamboo side
How to get the userId of an specific user for the audit Log
Asked by Heiko:

Hello everybody someone knows how to get the user id of a specific user via rest?


Answers:
author: DPKJ
body: [@Heiko Treuner](/t5/user/viewprofilepage/user-id/3566170)if you aware of username you can get user key using get user api and using username in parameter.

API is reference here - <https://docs.atlassian.com/atlassian-crowd/3.2.3/REST/#usermanagement/1/user-getUser>

comments: author: Heiko
body: yes but i don't want the **key** i would like the **id**for linking the user profile in crowd audit log


author: DPKJ
body: [@Heiko Treuner](/t5/user/viewprofilepage/user-id/3566170) I think there is no ID field against user, what they have to uniquely identify user is 'key'.


author: Heiko
body: Yes iknow, but i cant use the key for the audit log the field to identify the user to go to the user entry which have make changes in the audit log

<https://docs.atlassian.com/atlassian-crowd/3.1.2/REST/?_ga=2.133030030.1220822418.1564918095-843970779.1553945401#admin/1.0/auditlog-addChangeset>

that specific user id i mean:

![t.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/82938iF622B851C33E1D6E/image-size/large?v=v2&px=999 "t.JPG")


Tags: rest

user

user-management
How To acess Crowd admin Path
Asked by Heiko:

Hello everybody i would like to acess the Rest admin Path with my Restclient(as Apllication) in crowd but i get the Unauthorized message.

For example

#### `/rest/admin/1.0/groups/`{groupId} {#toc-hId--678191694}

But when i use the usermanagment path anything is good and and i get the information i

    /rest/usermanagement/1/user?username=sampleuser

#### `anyone has the same problem and an soloution` {#toc-hId-1809321139}


Answers:
author: Heiko
body: ok the problem was for usermanagement u need the aplication as user and for the admin u need a user


Tags: rest

rest-api
Dashbord for all ticket
Asked by Mar Angelo L_ Tareno:

I need a piechart to show the count of ticket per Request type.

but it doesn't show the request types and I can't click the result. I have 9 request type.

and this is my set up for the piechart.

![chart.png](https://community.atlassian.com/t5/image/serverpage/image-id/347274iF53B2C8F01C03468/image-size/large?v=v2&px=999 "chart.png")![pie.png](https://community.atlassian.com/t5/image/serverpage/image-id/347275i77B6A8A7871D7DC2/image-size/large?v=v2&px=999 "pie.png")


Answers:
author: Neil Fletcher
body: Hi [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846)

There's a few previous posts regarding similar - it seems quite a simple request but unfortunately there's not a simple answer - have a look through these;

<https://community.atlassian.com/t5/Jira-questions/Dashboard-for-Request-Type-usage/qaq-p/1421154>

<https://community.atlassian.com/t5/Jira-questions/graph-with-request-types/qaq-p/1929043>

<https://community.atlassian.com/t5/Jira-Service-Management/Is-it-possible-to-create-Pie-Chart-according-to-Request-Type-in/qaq-p/1087263>


author: Danut M _StonikByte_
body: Hi [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846),

Unfortunately the Jira gadgets do not seem to work well with the Request Type field, which is a field specific to JSM projects.

My advice is to search on Atlassian Marketplace for an app that provides a chart that supports this special field.

If you are open to use an app, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app offers a **Pivot Table \& Pivot Chart gadget** that allows you to generated tables \& charts of various types by Request Type field.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347315iCD124A3D0D7B325B/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347316iA1B37DCC549FCA96/image-size/large?v=v2&px=999 "image.png")

You can find more about this gadget in this [article](https://community.atlassian.com/t5/App-Central-articles/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369).

Danut.

comments: author: Mar Angelo L_ Tareno
body: is this free?


author: Danut M _StonikByte_
body: It's free only with the Jira free plan (up to 10 users).


author: John Funk
body: Hi Mar Angelo,

I just dealt with this yesterday!! What we ended up doing was to create a custom single pick list field with the same values as the Request Types. Then we added the new custom field as a hidden field on the Request Type Form and selected the value for each Request Type (you repeat this for each Request Type form.

Then you can create your Pie Chart against the project and use the Custom field as your Statistic Type.


Tags: cloud

jira-service-management

jira-service-management-cloud
Reservation system for parking cards
Asked by Kaja Iske:

Hi!

We have different types of cards (e.g. parking cards) that can be reserved. We would like to map a reservation system in Jira Service Management. It should be possible to see which time periods can still be reserved in the future and which cannot. Ideally via a calendar function or via automation in the issue, for example. I would actually prefer to use the assets for this.

Do you have any cool ideas or have you already mapped something similar?


Answers:
author: Marc - Devoteam
body: Hi [@Kaja Iske](/t5/user/viewprofilepage/user-id/5250750)

You could look at this community article, [Setup-Environment-Booking-amp-Reservation-with-Jira](https://community.atlassian.com/t5/App-Central-articles/Setup-Environment-Booking-amp-Reservation-with-Jira-and-solve/ba-p/1743235)

comments: author: Kaja Iske
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) , Thanks for your response! Yes, that would be a solution but the documentation links didn't work :-(. Unfortunately, I won't be able to do this without documentation. I have already posted a question under the article and hope it will be answered.


Tags: data-center

jira-service-management

jira-service-management-data-center
Need help with my Version Report
Asked by Norberto Margetic:

Hi all, need some help. Can anyone please tell me why I cannot or how can I get my Version Report to look like what I want it to look like? See examples below:  
Expectation:

![Expectation.png](/t5/image/serverpage/image-id/347263iBD038E041B5C6E1C/image-size/large?v=v2&px=999 "Expectation.png")

vs - Reality:

![Reality.png](/t5/image/serverpage/image-id/347264i88360519D16DC85C/image-size/large?v=v2&px=999 "Reality.png")

How can I make this last report (which is useless like this) to look like the first one?

Thank you in advance for your help! Appreciate it :)


Answers:
author: Danut M _StonikByte_
body: Hi [@Norberto Margetic](/t5/user/viewprofilepage/user-id/5368999),

As far as I know, these reports look at the Resolution field to determine if an issue is done. Perhaps your completed issues are in a done-category status but they do not have the Resolution filed set. So please check this.

If you can't do it and don't want to struggle with this Jira report, a solution would be to search the Atlassian Marketplace for an app that provides this type of diagram report.

If you are willing to use an app, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app offers a **Release Burndown Burnup Chart gadget** that displays a chart like in your report.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347363iD973173784BD37ED/image-size/large?v=v2&px=999 "image.png")

Scope = Total Story Points

Burned = Completed Story Points

To use this chart all you have to do is to configure it with a filter or JQL that returns the issues from your version and set the Start date and the End Date of the release.\\

Hope this helps.

Danut.


author: Walter Buggenhout
body: Hi [@Norberto Margetic](/t5/user/viewprofilepage/user-id/5368999) and welcome to the Community!

Update the start date of the release on your *reality* screenshot to Sept. 10th or something like that.

The release's start date is now set to May 2nd, but it seems as if nothing moved until early September.

Hope this helps!

comments: author: Norberto Margetic
body: Hi [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) thanks a lot for your feedback. This work has actually been in progress since May and more than 307 Story Points completed have been completed more than 85% of overall completion.![Completion.png](https://community.atlassian.com/t5/image/serverpage/image-id/347265i054B6F346D2AF0AE/image-size/large?v=v2&px=999 "Completion.png")

Thank you


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software