youngmon/atlassian-qna huggingface dataset:
Is it possible to install a clean 7.13 and import my data from 7.3
Asked by Keith Savage:

The upgrade process is failing for me


Answers:
author: Nic Brough -Adaptavist-
body: It is, and there are two methods.

You can export and import space by space, or you can try importing a full backup into an empty new install (a full import will destroy anything you have in the target system, so use an empty one)

It is worth noting that if an upgrade is failing, there is probably a good reason for it, and that reason is likely to break the import of a full system as well, and one or more space imports.

It's probably going to be easier and faster to fix the upgrade than export/import or restore.

comments: author: Keith Savage
body: Thanks for the response. I did find my issue with the upgrade, and turned out to be a mysql database issue that does not get checked by the upgrade tool.


Tags: confluence-server

server
Backup storage location when updating Confluence
Asked by Jason Yeung:

Hi,

I've updated our on prem Confluence to 7.13.1. The instructions I followed are:

<https://confluence.atlassian.com/conf713/upgrading-confluence-1077914807.html>

So far it looks OK. When I ran the installer, step 2c tells me to Backup the Confluence home:

![Backup step.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/163960i9729ECA8B3A6D674/image-size/large?v=v2&px=999 "Backup step.JPG")

I did this and will keep it for a while to ensure Confluence works fine after the update. But eventually I'll have to delete it as it takes up a lot of space. I was wondering where are the backup .zip files located?

Jason


Answers:
author: Walter Buggenhout
body: Hi [@Jason Yeung](/t5/user/viewprofilepage/user-id/4091080),

Backups are stored in the **Backups** folder below your Confluence home directory by default. That path can be changed, though and you might check the backup path on your own instance by following the guidelines described in [this support article.](https://confluence.atlassian.com/doc/configuring-backups-138348.html)

Hope this helps!


Tags: confluence-server

server
Page properties report via REST fails to deliver value if it's a code block
Asked by Thomas Karcher:

Dear Sir or Madam,

for automation purposes I access the page properties REST interface /rest/masterdetail/1.0/detailssummary/lines to get the values of page properties, like so:

curl -H "Authorization: Bearer \<my personal access token\>" -G "[https://confluence-test.jimed.qmsaas.de/rest/masterdetail/1.0/detailssummary/lines?cql=id+IN+%2850495497%29\&spaceKey=%7EThomas+Karcher](https://confluence-test.jimed.qmsaas.de/rest/masterdetail/1.0/detailssummary/lines?cql=id+IN+%2850495497%29&spaceKey=%7EThomas+Karcher)"

where '50495497' is a page that I prepared with a page property block. Within that block there is a property with a value inside a code block. The storage source code of that particular line in the table looks like this:

```
<tr><td colspan="1">Testcodebash</td><td colspan="1"><div class="content-wrapper"><p class="auto-cursor-target"><br /></p><ac:structured-macro ac:name="code" ac:schema-version="1" ac:macro-id="e5172597-feb9-4088-9c92-c476cb350852"><ac:parameter ac:name="language">bash</ac:parameter><ac:parameter ac:name="title">bashtest</ac:parameter><ac:plain-text-body><![CDATA[!#/bin/bashecho test]]></ac:plain-text-body></ac:structured-macro><p class="auto-cursor-target"><br /></p></div></td></tr
```

When accessing a page with the page properties report macro, everything is fine. When accessing the REST interface, the page doesn't show up in the results. As soon as I remove that line in the table, the page appears in the REST results.

How can I fix this?

Avoiding the code block is not up to me ...

Regards

Thomas


Answers:
author: Pramodh M
body: Hi [@Thomas Karcher](/t5/user/viewprofilepage/user-id/4481097)

Can you try adding the code block adding manually and then adding the raw data you get from the page and adding this in API Call?

![Storage Format.png](https://community.atlassian.com/t5/image/serverpage/image-id/181871i1719F1E9919FB67F/image-size/large?v=v2&px=999 "Storage Format.png")


Tags: confluence-server

server
Home screen
Asked by Lili Foxwell:

I want to make a consistent and semi static home screen for all users on confluence

Additionally, on "spaces" i can see various users, i dont want this. If i delete them, do i remove the work the have created or just their spaces?


Answers:
author: Jacob Brunson
body: Hi Lili, my name is Jacob and I'm a Confluence Cloud developer who has worked on some of these features. Let me try to help.

Spaces {#toc-hId--1213943225}
-----------------------------

First, the reason you see various users in Spaces is because these users have a "personal space". If you don't want users to have personal spaces, you can disable it by:

1. Go to Settings (click the gear icon in top right)
2. In the left sidebar, scroll down to and click on Global permissions
3. Update the settings to disable the "Personal space" permission

For more information on this, you can check out this documentation article: [Manage global permissions](https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/)

Note: You may also need to delete the existing personal spaces which have already been created for each user.

*** ** * ** ***

Home page {#toc-hId-1273569608}
-------------------------------

By default, Confluence Cloud comes with the Home page. If this doesn't suit your needs, you can also designate a space as the landing page for your site. To do this, you can:

1. Determine which space you would like your users to land on. They will be directed to the Space overview, so you can customize this page to fit your users' needs.
2. Go to Settings (click the gear icon in the top right)
3. In the left sidebar, scroll down to and click on Further configuration
4. Click Edit, then select your desired space in the "dashboard" dropdown menu
5. Press Save. After a few moments your changes should take effect.

For more details, you can visit the documentation: [Configure the site homepage](https://support.atlassian.com/confluence-cloud/docs/configure-the-site-homepage/)

*** ** * ** ***

Thanks for reaching out to the Atlassian community! Hope this gets you going in the right direction.

Best,  
Jacob


Tags: cloud

confluence-cloud
Why are my table cell colors reverting to gray when I save my page?
Asked by Carolynn Kemmerer:

1. Created a table in confluence

2. Selected the fill icon and selected a color

3. When I save the page the color turns to gray.

4. We use colors for coding work and what is complete etc.


Answers:
author: Kishan Sharma
body: For me its working as expected, i.e it doesn't change the color of the Cell Background after publishing the page. If you are not on a free plan, I would suggest raising a [support ticket with Atlassian Support](https://support.atlassian.com/contact/) and add screenshots of the issue so that they can help.


Tags: cloud

confluence-cloud
Configurar permisos de la base de datos de conocimiento en Confluence
Asked by Fernando Conejo:

Buenos d?as

Trabajo para una organizaci?n donde se ha implementado Confluence para compartir informaci?n con los usuarios externos a trav?s de los art?culos guardados en la base de datos de conocimiento que hemos creado. El problema es que tambi?n necesitamos que determinada informaci?n pueda ser visualizada por usuarios internos de la organizaci?n que no tienen licencia y que dicha informaci?n no pueda ser accesible para los usuarios externos.

?Existe alg?n modo de restringir el acceso (tanto lectura como escritura) a determinada informaci?n almacenada en p?ginas de la base de datos de conocimiento a los usuarios externos? ?Se puede crear un Espacio accesible para todos los usuarios internos de la organizaci?n aunque no tengan licencia y que no puedan visualizar los usuarios externos?

Muchas gracias.

Un saludo.


Answers:
author: Kishan Sharma
body: Hola [@Fernando Conejo](/t5/user/viewprofilepage/user-id/3413994)   
S?, es posible crear un espacio de confluencia con acceso an?nimo, para que todos en su organizaci?n puedan acceder (ver) las p?ginas dentro de ese espacio, sin ninguna licencia adicional. Consulte [este enlace](https://confluence.atlassian.com/doc/setting-up-public-access-156.html) para obtener m?s detalles sobre c?mo puede habilitar el acceso an?nimo.

comments: author: Fabian Lim
body: Mierda... No sabia que hablabas espa?ol tan bien :)


author: Kishan Sharma
body: hola [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) jaja gracias al traductor de google;)


author: Mauricio D?vila
body: Perd?n pero en ese caso todos ven las p?ginas, incluso los usuarios externos, verdad? Por lo que entiendo de la pregunta, necesitaba que los usuarios externos no pudieran ver esas p?ginas, que sea s?lo de acceso a los usuarios internos. gracias.


author: Fabian Lim
body: [@Mauricio D?vila](/t5/user/viewprofilepage/user-id/5565499)

En en enlace explica que despues de habilarlo globalmente, tienes que actualizar los espacio uno a uno: <https://confluence.atlassian.com/doc/make-a-space-public-829076202.html>

Saludos,

Fabian


Tags: confluence-server

knowledge-base

server
Reset Confluence Site
Asked by John Scott:

We are a company transitioning from start up mentality to a more mature organization. Leadership has asked me to evaluate options for "resetting confluence" since the data is not structured and content is all over the place. Is my best bet to delete the instance and start fresh? Is there an option to archive the content or should I simply ask all content authors to backup their data to other sources?


Answers:
author: Velizar Borisov
body: Hi John,

Deleting content should be your final instance as it might be difficult to get it back.

However, if you still need a fresh start I can recommend you to put everything in a single space and then just delete it.

Hope that helps!

comments: author: John Scott
body: Thanks! Will give it a shot!


Tags: cloud

confluence-cloud
Issue with Authorization on Python
Asked by Christian Garc?a:

Good morning community!

I'm working on a project related with confluence for the company I work for and I've been trying to code in Python a simple program to download analytic reports exported to excel, I've been searching through the API and found something that seems to be similar to what I need ([here](https://developer.atlassian.com/cloud/confluence/rest/api-group-experimental/#api-wiki-rest-api-space-spacekey-label-get)), the issue I am having is that using the code that is provided in the page I referenced before something doesn't seem to work, as everytime I run it I get displayed the following message "{"reason":"InsufficientPermissions"}", and that seems to be that I have not autohrized myself, as in the api token site it's does not update the last access. Does anybody know if I'm not using the code correctly? or can anybody show me an example of how I should be coding the authorization? Because I've been researching through the community posts and I've seen that you can create a Confluence object, but that doesn't seem to be useful for me. Below you have an example of the code I'm using.

```
import requests
import json

url = "https://your-domain.atlassian.net/wiki/rest/api/space/{spaceKey}/label" 

headers = { 
    "Accept": "application/json",
    "Authorization": "Bearer <access_token>"
} 

response = requests.request(
    "GET", 
    url, 
    headers=headers 
)
```

Thanks in advance.


Answers:
author: marc -Collabello--Phase Locked-
body: Not sure if that is the cause, but you have to use and access token in a specific format. See here for how to make this token: <https://developer.atlassian.com/cloud/confluence/basic-auth-for-rest-apis/#supplying-basic-auth-headers>

comments: author: Christian Garc?a
body: It worked, I had to encode the token in base 64 as it said, thanks!!
> You'll need to encode your authorization credentials to base64. There are online tools (i.e., <https://www.base64encode.net/>) that you can use to create your base64 encoded string. For example, `your_email@domain.com:your_user_api_token` base64 encoded is `eW91cl9lbWFpbEBkb21haW4uY29tOnlvdXJfdXNlcl9hcGlfdG9rZW4=`


author: Kishan Sharma
body: Hi [@Christian Garc?a](/t5/user/viewprofilepage/user-id/4585276) Welcome to the Community! Just change the code below and see if that works -

```
    "Authorization": "Basic <access_token>"
```


Tags: authority

cloud

confluence-cloud

issue

python
Installa plugin
Asked by Supporto PLAB:

Is it possible to install a plugin (for example Web Fragment Finder for Confluence)?

I obtain "Page not found" error.


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain what you are doing to install the app and where exactly the "page not found" happens?


author: Mayur Jadhav
body: Hi [@Supporto PLAB](/t5/user/viewprofilepage/user-id/4588201)

Welcome to the Atlassian Community!!!

Yes it is possible to install plugin in confluence.

Here is the detail guide of how to install plugin for cloud and Datacenter deployment type.

<https://confluence.atlassian.com/upm/installing-marketplace-apps-273875715.html>


Tags: cloud
I cannot access a space because it says it is restricted
Asked by JianCarlo Gamboa:

I cannot access a space because it says: "You've stumbled on a restricted space". I'm the only one in our team that cannot access the space. I tried refreshing the page multiple times but it still restricted.


Answers:
author: Kishan Sharma
body: Welcome to the Atlassian Community [@JianCarlo Gamboa](/t5/user/viewprofilepage/user-id/4588091)

Have you reached out to Space Admin to grant you permissions on the space ? if you are not aware who your space admin is, you can also reach out to the Confluence Admin/System Admin team who can help you.

comments: author: JianCarlo Gamboa
body: Yes, I did reached out to the space admin and he said that I already have access but I can't still access the space.


author: Kishan Sharma
body: Can you ask them to check if view restrictions have been set on the page that you are trying to view ?


Tags: cloud

confluence-cloud
How to share blog to guest(not users)?
Asked by eric.chen:

I have read many web, but I can't find the way to show the blog to the guest(not user).

Our company need to let the customers to see the discuss in the blog, but when I share the link , it still need to in our team,or the guest can't see any thing.


Answers:
author: Shannon S
body: Hi Eric,

Welcome to Atlassian Community! It's nice to have you join us.

Can you confirm what type of guest user this is? For example, are you referring to guests from the [Confluence Premium External Collaboration](https://community.atlassian.com/t5/Confluence-articles/Introducing-External-Collaboration-for-Confluence/ba-p/1731502) early release, or are you referring to anonymous (public) users?

Confluence Standard and Premium also have Public Links that you can enable for individual pages: [Share content externally with public links](https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links).

I hope to hear from you soon!

Take care,

Shannon

comments: author: eric.chen
body: thank you, I need to have Public links to other person that are not user form Atlassian.

I can't see the link about [Share content externally with public links](https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/%C2%A0).


author: Shannon S
body: Hi Eric,

I'm so sorry. It appears that I included a space in there.

Here's the link:  
<https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links>

Can you try that and let me know if it loads?

Take care,

Shannon


Tags: cloud

confluence-cloud
grid view on macbook app?
Asked by Ingrid Lohr:

Hi everyone,

is there a way to arrange the lists in a grid on the macbook app?

Thank you and have a pleasant day or evening - wherever you are... :-)

Ingrid


Answers:
author: Esme Crutchley
body: Hi [@Ingrid Lohr](/t5/user/viewprofilepage/user-id/3727626)

Welcome to the Community, great to have you here!

Unfortunately, the native Mac App doesn't have the ability to have a grid view, so if this is something that you need, maybe a browser might be a good alternative.

If you're using Chrome though, there are loads of helpful Chrome Extensions which might help out. There is a blog post on the [Big List of Chrome Extensions](https://blog.trello.com/big-list-of-trello-chrome-extensions) which gives a good overview of some extensions that are available, and the one that stands out to me is the [List Layout Chrome Extension](https://chrome.google.com/webstore/detail/list-layouts-for-trello/aldklnbenbdgfgfbflalmlddkkndgnlc?hl=en-US), which might help you get what you want.

I use a Mac, and have Trello open in Chrome, purely because I use a **lot** of extensions to make Trello even more awesome!!
Having a hard time filtering by search
Asked by Brittany Joiner:

I feel like this is a stupid question, but it's been a while since I've filtered a board and I think some changes were made. I'm not seeing the filter option, so i used search, and it seems to work for filtering by who is assigned things, but not so well with labels.

For instance on this board I am trying to just show cards with a certain label on a specific board. And i see the prompt that says to use the "#" so i do that..

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/80628iE1A6036E0B573C4F/image-dimensions/454x148?v=v2 "image.png")

And then i type the name of the filter ("security" in my case), and it returns any card that says security in the preview, but doesn't actually change anything on my board. What am i missing here?


Answers:
author: Ludo
body: Hi

Concerning cards searching, see this

<https://help.trello.com/article/787-filtering-search-cards-on-a-board>

comments: author: Brittany Joiner
body: I think my issue was using the search bar at the top instead of hitting the F key while in the Trello board. Thanks!


author: Jack Brickey
body: Hi [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) , I can successfully search using the "#" for labels.

example - #Kitchen brings up all my cards that have the Kitchen label. I am using the Mac app.

comments: author: Brittany Joiner
body: I think my issue was using the search bar at the top instead of hitting the F key while in the Trello board. Thanks!
I'm wanting to add designer to the list to use in pattern keeper how do I do this
Asked by luvnanna:

The designer is Fox and Rabbit of Linens and Thread


Answers:
author: Esme Crutchley
body: Hi [@luvnanna](/t5/user/viewprofilepage/user-id/3727100)

Welcome to the Community!

Have you checked out the [Designer wish list for pattern keeper](https://trello.com/b/rSy2ItRk/designer-wish-list-for-pattern-keeper) Trello board?

In the first list there is a card called '[How to suggest a designer not on the list](https://trello.com/c/SKxh2Z8z)' which gives information on how to suggest a designer.

I hope this helps

Esme :)
Due date expired automation rule trigger
Asked by Gawein_Beunk:

I want to create a trigger that moves a card to the top of my list or assigns a tag to it when the due date is expired. Is this possible? I couldn't find it unfortunately.


Answers:
author: Gawein_Beunk
body: Solved it, it's literally under "due date."

comments: author: RichardA
body: HI [@Gawein_Beunk](/t5/user/viewprofilepage/user-id/3726985) can you elaborate more in this issue?

i want to get a notification while due date is going to expired or expired and we need to set a popup notification before one week.

Thanks.


author: Gawein_Beunk
body: if you go to butler -\> due date you'll get the options to create commands and other things related to the due date. This is a bussines class function though. I couldn't find another way to solve the issue.
Search for cards "not" emailed in to the board?
Asked by adam.hope:

We have created a process where people need to email their cards into a board. Ones that don't need to be deleted, some have slipped through the net (added themselves manually).

I've looked everywhere but can't find:

How do you search by "created by" or is there a way to see "cards added via email" so I can distinguish what I am looking for?

Thanks


Answers:
author: Ludo
body: Hi

You can tag a emailed card with a specific label with a butler rule like this

```
when a card is emailed into the board, add the green "emailed" label to the card
```

Then just search a card with the specific.

comments: author: adam.hope
body: Thank you..

Would this would this work retrospectively? Got over 1000 cards I need to look through?


author: Ludo
body: It doesn't.


author: adam.hope
body: Hmm,

Need a retrospective solution if possible...

Do emailed in cards have any sort of identifier?


author: Ludo
body: I don't think. It depends on your use.

Do you use a specific name, description or others items for emailed cards ?


author: adam.hope
body: No... they follow a template, but that template is also used by manually added.


Tags: creator
Account and Board ....gone..!
Asked by Jeff:

After the outage on Jan 22nd I am no longer able to login. I have contacted support and they indicate they cannot even find my account. Nothing is associated to my email according to them. I have not only the board url saved in my shortcuts, but my credentials were in a password manager with the associated email and password, however when attempting to use it, the account cannot be found and therefore boards are likely lost as well. I only started this account a few months ago as a PoC for some management tracking and potentially use it for other teams management tracking. This was a HUGE blow to the confidence of the product. I did not share the board and any "Taco" related emails were deleted as it was perceived as spam. I am at a loss as to if there is any way to recovery the account or if this is the end of the PoC as a non-starter for any true enterprise worthy management tool. Any insight or recommendations on how to recover this account and salvage the opportunity is greatly appreciated.


Answers:
author: Ryan
body: Hi Jeff,

Sorry to hear that you've been disappointed with your experience with Trello, and really unfortunate that you were affected by the outage on January 22nd. The outage affected the performance of our boards, and no data should've been lost at this time, which means your boards and content should still be there.

As this is a public forum, I can't talk about any specific account information here, but I would recommend that you take up contact with our Support team again, as they will continue to try to find your account with you. Send in the email address that you have saved in your password manager (as well as any other email addresses that could possibly be associated with your account) to help with this process. Likewise, if you can find any links to Trello from your browser history, this could be useful to track you down.

Once again, sorry about your experience, and I hope that we can find a way to get you back up and running with Trello again.
Is it possible to configure automatic movement of a card from one board to another?
Asked by olyabildanova:

Is it possible to configure automatic movement of a card from one board to another as soon as she appears?


Answers:
author: Ludo
body: Hi

Yes. You can create a rule like this

```
when a card is added to the board, move the card to the top of list "#1" on board "Another board"
```


author: RenoT
body: You can use Butler for this automation, setup a rule...

Using Card Changes as the trigger, when (user) added to the card, then you would like to this card to the top of XXX list...