youngmon/atlassian-qna huggingface dataset:
JQL Search of a Particular Custom Text Field gives Unreliable Results
Asked by carlos andrade:

I have an issue when I do a JQL Search with a Particular Custom Text Field (Single Line).

If I search for the complete string, it finds all the issues (For example: "ABCD_EFGH_IJK_1234"), but if I truncate the last digit of that string, it doesn't find anything.Even if I use the \* or ? symbol at the end.

If I keep truncating letters or number, it finally gets to ("ABCD_") and it is able to find these issues again

I have done a Full Re-Index. I have compare the configuration with other similar fields that work and they are the same. The Search template is the same as the other fields (Free Text Searcher), and I have use quotes around the string when I use the \* symbol.

What could be causing this issue with this particular field?

Thanks in advanced,

Carlos


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@carlos andrade](/t5/user/viewprofilepage/user-id/5421144)

welcome to the community.

I would assume that this is related to how Jira does its internal indexing for full-text search, in particular wrt. special characters. [This article](https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-using-the-text-field/) gives some insights on the matter.

If you are open to solutions from the Atlassian Marketplace, there are ways to overcome JQL's text filtering limitations. Happy to elaborate if this is something that might be of interest to you.

Best,

Hannes

comments: author: Hannes Obweger - JXL for Jira
body: ... and just to expand on my last point: If you're open to solutions from the Atlassian Marketplace, your use case would be easy to solve using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=datacenter&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2782407).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. This is how it looks in action:

![text-filtering.gif](https://community.atlassian.com/t5/image/serverpage/image-id/341528iA0F5142A6740B122/image-size/large?v=v2&px=999 "text-filtering.gif")

For more advanced use cases, you can also filter using [regular expressions](https://developer.mozilla.org/en-US/docs/Web/JavaScript/Guide/Regular_expressions/Cheatsheet).

I should add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* .

Any questions just let me know!


author: Matt Parks
body: Without knowing for sure, it sounds like the underscore character doesn't mix well with the ? or \* character in the search.

As a test, you replace all of the _ characters with a ?

So you'd search for *ABCD?EFGH?IJK?123?*


Tags: data-center

jira-data-center

jira-server
Issues in Done are moving to next sprint
Asked by Adrian Stiles:

Hi,

I have a 'company managed' board with three columns (to do, in progress and done). When I close a sprint (e.g. sprint 1) and start a new sprint (e.g. sprint 2) the items in the furthest right column (i.e. done) from the first sprint are appearing in the second sprint, leaving the history of sprint 1 empty.

I have reviewed other Q\&A and they all reference the issue being caused by either a team managed board or done not being the furthest right column.

Could anyone advise me on what else I could try?

Thanks

Adrian


Answers:
author: Ramin Shanehsaz
body: Hi Adrian,

you could also check whether the Resolution of the issues is set correctly when they are in Done.


Tags: cloud

jira-cloud
Quiero cambiarme al plan free
Asked by Proyectos Onecard:

Hola buen d?a, quiero cambiarme de plan pero no me da opci?n

![Captura de pantalla 2024-08-12 090058.png](/t5/image/serverpage/image-id/341288i359AE2083FF3F15C/image-size/large?v=v2&px=999 "Captura de pantalla 2024-08-12 090058.png")


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hola [@Proyectos Onecard](/t5/user/viewprofilepage/user-id/5566474)

Tienes que realizar los cambios en BILLING -\> Jira -\> manage.

![2024-08-12 12_07_33-Manage subscriptions - Billing - adpbcj - adpbcj - Atlassian Administration - Op.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341302i466605ACB8FDEB64/image-size/large?v=v2&px=999 "2024-08-12 12_07_33-Manage subscriptions - Billing - adpbcj - adpbcj - Atlassian Administration - Op.jpg")

Saludos

comments: author: Proyectos Onecard
body: Hola, ya intent? pero no me aparece esa opci?n. Te muestro captura.

1. Inicialmente me aparece esto al ingresar al sitio:

![1 .png](https://community.atlassian.com/t5/image/serverpage/image-id/342210iEF68F292A96CE657/image-size/large?v=v2&px=999 "1 .png")

2. Entro a admin.attlassian.com

![2 .png](https://community.atlassian.com/t5/image/serverpage/image-id/342211i6B6C03B652CCE0A0/image-size/large?v=v2&px=999 "2 .png")

3. Me ubico en Facturaci?n

![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/342212i35BFADCA28E776B6/image-size/large?v=v2&px=999 "3.png")

4. El que me interesa recuperar es Jira, as? que voy a donde dice Gestionar y me aparece esta vista.

![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/342213i2250D9CDCD92B517/image-size/large?v=v2&px=999 "4.png")

5. y solo me da opci?n para reactivar la versi?n standard pero yo quiero pasarme a la free:

![5.png](https://community.atlassian.com/t5/image/serverpage/image-id/342214iC2705C64FF68F26F/image-size/large?v=v2&px=999 "5.png")


author: Aaron Pavez _ServiceRocket_
body: Hola

Por favor reactiva la version Standard y una vez reactivado cambias la subscripcion a free.

Saludos


author: Proyectos Onecard
body: Ok, pero me har? el cobro a mi tarjeta no? quer?a evitar que se me hiciera un cargo.


Tags: cloud

jira-cloud
Showing more items per day in the calendar
Asked by Dan Williams:

The calendar currently shows 3 items per day, with any more items buried in "+x more".

With several team members, most days show "+more", which makes the calendar difficult to use -- I'm constantly clicking to view the extra items.

Can we adjust it to show more items per day?


Answers:
author: John Funk
body: Hi Dan,

You should click on the Provide feedback on the bottom of the left side and let Atlassian know. That will be the best way to get your request to them.

comments: author: Dan Williams
body: Ok, thanks, done.

Was hoping I'd overlooked a setting!


Tags: cloud
widget app notification
Asked by marco gambino:

Hallo everyone,

how can i set my andorid widget to make a specific sound when a new ticket on my queue arrived?

thanks a lot


Answers:
author: Pramodh M
body: ***Hi [@marco gambino](/t5/user/viewprofilepage/user-id/4469831)***

***Only these notifications are available and only one sound is available when you enable notifications***

***![Screenshot_2022-01-15-19-12-16-29.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/177949i1562571D7E5F6070/image-size/large?v=v2&px=999 "Screenshot_2022-01-15-19-12-16-29.jpg")***

***For creation, there's still an open ticket***

***<https://jira.atlassian.com/browse/JRACLOUD-73942>***

***Reference here***

***<https://community.atlassian.com/t5/Jira-Service-Management/Push-Notification-on-Mobile-Apps/qaq-p/1465122>***

***Thanks,***

***Pramodh***

comments: author: marco gambino
body: Thanks a lot [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) ,

i've read all related articles so my jira is working on cloud, and if i've understood, is not possible to create a push notification or sound on my device if new ticket will arrive in ALL OPEN TICKETS queue. This will works only if someone will assign the ticket for a specific team member.

right ?

thanks in advance


author: Pramodh M
body: Yes that is correct [@marco gambino](/t5/user/viewprofilepage/user-id/4469831) !!


Tags: cloud
Using Jira with MS Teams
Asked by Simon Huprich:

Hi,  
I noticed that it isn?t possible any more to use the JIRA Cloud App (by Atlassian) as integration in MS Teams. The ratings are also really bad at the moment.  

Is there a reason?  
Or is there another (free) way?  

Greetings  
Simon


Answers:
author: Pramodh M
body: Hi [@Simon Huprich](/t5/user/viewprofilepage/user-id/4425043)

The App is not compatible with Cloud for one which is created by Atlassian!!

For DC Version, there is no control over notifications.

You need to choose the other marketplace plugins in order to have better integration with MS Teams.

Thanks,  
Pramodh

comments: author: Simon Huprich
body: Thank you


author: Tony Knopp
body: Hey [@Simon Huprich](/t5/user/viewprofilepage/user-id/4425043)

I'm the engineering manager for the Product Integrations team at Atlassian and I wanted to let you know there is a free and functional MS Teams \<\> Jira Cloud integration available.

You should be able to install the Teams app from here

<https://appsource.microsoft.com/en-us/product/office/WA200002140?tab=Overview>

Or by finding the "Jira Cloud" app in the App store within Teams.

It was built with Jira Software in mind but can be used with JWM as well.

Feel free to respond here if you're having any trouble getting things installed/signed in and I can assist!

cc: [@Tygrr DosRemedios](/t5/user/viewprofilepage/user-id/3593578)

comments: author: Simon Huprich
body: Thank you!


Tags: cloud
calculating values based on customer input
Asked by Pete Piro:

Hello,

I've been asked to investigate whether it is possible to create a project for tracking production orders where values are pulled from a prepopulated list and calculations based on the list are made.

For example, an order comes in for (1000) M6x50mm long bolts. A person would create a work order (ticket), enter 1000 for quantity, and from a pull-down menu select M6x50 bolt. Jira would then calculate the total length of material needed dividing it by the length of raw stock to determine the number of bars needed.

Please let me know...

Thanks, Pete


Answers:
author: Curt Holley
body: I agree with [@John Funk](/t5/user/viewprofilepage/user-id/7148)   
Doable with Automation for Jira, but you would need to set-up all the custom fields required to store the lengths etc, as well as fields to store the results of the automated calculations.

Being on Jira standard you might also need to think about the volume of executions for any multiple or global automations.

[View your automation usage \| Cloud automation Cloud \| Atlassian Support](https://support.atlassian.com/cloud-automation/docs/view-your-automation-usage/)


author: John Funk
body: Hi Pete,

Sure, you should be able to do that using Automation for Jira rules. I would assume there would be some sort of length value available for each product.


Tags: cloud
Dashboard Filters
Asked by Dave Holmes:

Hi, I have monthly dashboards for our projects set up for me but I now need to create new ones. How do I change the date filter from say, March to April ?

Thanks


Answers:
author: John Funk
body: Hey Dave - Welcome to the Atlassian Community!

What date are your trying to use for the filter? The date that would be used for March to April?


author: Manon Soubies-Camy
body: Hi [@Dave Holmes](/t5/user/viewprofilepage/user-id/4705156) and welcome to Community!

You have two options, let's say you want to retrieve all issues created from January 1st to February 28th:

* Option 1, the manual one, you write a query with static dates:

```
created >= 2022-01-01 AND created <= 2022-02-28
```

* Option 2, the automated one, you ask Jira to get all issues created after the start of current month, and before the end of next month:

```
created >= startOfMonth() AND created <= endOfMonth(1)
```

You can find further information in the [JQL documentation](https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-functions/#Advancedsearchingfunctionsreference-startOfMonthstartOfMonth--).

Hope this helps,

- Manon

comments: author: Dave Holmes
body: thanks Manon

Where do i find the first function for created ? I actually have live project dates i want to filter to rather than dte created so its just finding the Option 2 edit function i'm struggling with

Many thanks


author: Curt Holley
body: [@Dave Holmes](/t5/user/viewprofilepage/user-id/4705156) what date field/s are you using? Perhaps share your current JQL for us assist with.


Tags: cloud
Time line view: Software project
Asked by Radhika Gupta:

Hi Everyone,

I created a Software project and wanted to enable the Timeline option but I did not see that in the project settings.

Is it available only for Business projects? Kindly advise

Thanks

Radhika


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Radhika Gupta](/t5/user/viewprofilepage/user-id/4675322) ,

Timeline is available only for Jira Work Management projects and not for software projects.

comments: author: Radhika Gupta
body: Thank You!


author: Curt Holley
body: That is correct [@Radhika Gupta](/t5/user/viewprofilepage/user-id/4675322)

<br />

For software projects, the closest you can get is by enabling the Roadmap view.

This can be done via:

Board settings/Roadmap

Simply toggle it on.

![rm.png](https://community.atlassian.com/t5/image/serverpage/image-id/177302iACADA5DB9DFBFDEB/image-size/large?v=v2&px=999 "rm.png")

comments: author: Radhika Gupta
body: Thank You..will give it a try.
How do i TimeTrack my Projects .
Asked by Yash Pradhan:

As we are dealing in several projects at a time and i want to track all my project in graphical presentation from one portal which can show how much time has been spend by the Assignee/Reporter.


Answers:
author: Ewa Grabowska-Ptak_SolDevelo_
body: Hello [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554),  

Perhaps, you might be interested in our app - [Worklogs Time Tracking and Reports](https://marketplace.atlassian.com/apps/1219004/worklogs-time-tracking-and-reports?hosting=cloud&tab=overview). Our app allows you to create reports based on your team Jira Time Logs. You can create a vast table reports based on Jira issue fields. For example to show time logged by each user in each of the projects and issue type:  

![screen1.png](https://community.atlassian.com/t5/image/serverpage/image-id/177432iFC6841B290C99EF2/image-size/large?v=v2&px=999 "screen1.png")  

Or view simplified data in a form of Bar Chart or a Pie Chart:  

![bar chart assignee.png](https://community.atlassian.com/t5/image/serverpage/image-id/177433i6260FC9E11293D3B/image-size/large?v=v2&px=999 "bar chart assignee.png")  

Hope it helps! Please feel free to reach out to us in case of any questions [here](https://soldevelo.atlassian.net/servicedesk/customer/portal/2).


Tags: cloud
Why Fields from a Filters created disappear?
Asked by Lydmarie Santiago:

When I add a Field on a Filter created, when I refresh the page, the Field disappear


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the community!

Do you mean you are adding a field to the query? Or do you mean you are adding a field to the issue navigator display?

If it is the issue navigator, then it might be the filter definition. In the issue navigator, there are actually three "views" - predefined sets of columns that you might select from. These views determine which fields you see when you land on the issue navigator.

1. The first, and most obvious is the system default. Only admins can change that, but if you try to add columns to it, it will create the second option below:
2. Your view, which is personal to you. Once you've created this by amending (what is now an independent copy of) the system default, Jira will use it by default for you.
3. But there is a third - you can set a column view on a saved filter as well. If you do this, then whenever someone lands on the filter, they will see the column view saved with the filter, not their own view or the system default. Only the owners of the filter can amend the columns.

So, I think what you are doing here is adding columns to your personal view, while looking at a filter that has its own view. When you refresh, you're revisiting the filter, so it is setting you back to the filter's view of the columns!

To see these, click on "columns" and pay attention to the three "tabs" at the top - my defaults / filter / system - the current view is highlighted, and you can swap between the three.

comments: author: Lydmarie Santiago
body: Thanks for your quick response. When I am in the Filter created, I want to add more Fields, to view the Issues that I want to be filtered. I am not able to filter the Fields, even though I select the Fields, and select a check box, the Filters are not working on the issues.


author: Nic Brough -Adaptavist-
body: I do not understand that. "The filters are not working on the issues" does not make sense, because filters do not do anything for issues. Filters find issues and then something displays them.

I talked about the "issue navigator" earlier - that's a simple grid view of the list of issues a filter returns.


Tags: cloud
Will Jira Work Management add swimlanes to board?
Asked by Michaela Pol?kov?:

I've just discovered that Jira Work Management does not have Jira Software Boards, Which effectively means we need to migrate to Jira Software or other software that has normal boards.

But may be it is in backlog and will be shipped in near future and we don't need to migrate?


Answers:
author: John Funk
body: Hi Michaela - welcome to the Atlassian Community!

Jira Work Management is not Jira Software, so no, you would not expect it to have "software boards". JWM has it's own built in board.

Not sure if they plan to introduce those or not.

However, you CAN create a "software board" - it's really just a Kanban board, and use a filter that retrieves issues from teh JWM project. You just won't be able to put the JWM project name in the Location field for the board. You can use your personal profile, or another software project name.

But you don't need to migrate if you just want swimlanes.

comments: author: Michaela Pol?kov?
body: Thank you very much!


author: John Funk
body: You are very welcome! If this answered your question, can you click on the Accept Answer above to close this one out? Thanks!


author: Jane Yeoh
body: Hi Michaela,

Thank you for reaching out! I'm Jane, one of the Product Managers on the Jira Work Management team.

We're currently testing out a new grouping concept on the board that's quite different from swimlanes. If you're interested in being involved, feel free to book in some time in my calendar here: <https://calendly.com/jyeoh/45min> . We'd love to run through with you some designs and prototype that could help improve the way work is organised in your business boards.

Looking forward to hearing back,

Jane

comments: author: Sarah Cummings
body: Hi Jane, has this now been rolled out more broadly? I'm wanting to add the equivalent of swimlanes to the timeline board. Not sure if your solution will solve for that? Thanks


author: Francesca de Leon
body: Hi [@Jane Yeoh](/t5/user/viewprofilepage/user-id/3613944)

Keen to know about the new grouping concept on the JWM boards! Currently, all epics and tasks sit together, would be awesome if they could be grouped together by epics


author: Peter Sefont
body: Hi Jane, Is there any update to this?


author: Yael Gilboa
body: hi, is there any update on this feature? I'm trying to figure out how we can group on the board.


author: Karen Aiken
body: There's an open feature request -

<https://jira.atlassian.com/browse/JWMCLOUD-25>


author: Karen Aiken
body: There's an open feature request for this functionality - add your vote!

<https://jira.atlassian.com/browse/JWMCLOUD-25>

comments: author: Yael Gilboa
body: done!


Tags: board

cloud
How to integrate with Jira Sofware
Asked by Saar Ken:

Hi all,

I work at a small company that uses Jira Software to manage the work of several agile teams that are semi depended (Data, Software, DevOps, etc.).

There is a single project for all of the teams and work is being monitored by different epics for each client / feature / research done.

It became pretty difficult to monitor \& control all of the work and to get a big picture view of each project.

I'm looking at Jira Work management in order to have tool that can provide a clear overview. How can I integrate Jira Work management with Jira software in a way it will import the data i need from it?


Answers:
author: Jack Brickey
body: hi [@Saar Ken](/t5/user/viewprofilepage/user-id/4658565) , Open to the community.

I guess you need to explain what you mean by integrate. However, in effect you have JWM capabilities as part of JSW. You can create various business projects within your JSW instance. One thing I would convey is that it seems like you have a single project for your entire company this probably needs to change as it is probably driving some of the complexity and tracking. You should consider creating projects for the various teams or bodies of work. Most often we use projects to map to various products. If you could share a little bit more information about your challenges and your goals I might be able to more directly offer ideas.


author: John Funk
body: Hi Saar - Welcome to the Atlassian Community!

Yes, Jira Work Mangement projects and Jira Software projects use the same basic infrastructure, so share information between the projects would be easy.

comments: author: Lily Fox
body: How does the sharing work? Thanks


author: John Funk
body: Hi Lily - Welcome to the Atlassian Community!

The projects share the same Schemes.


author: Lily Fox
body: Thanks John - what does that mean/ where can I find out more about it?


author: John Funk
body: See if this article helps you. :-)

<https://community.atlassian.com/t5/Jira-articles/Configurations-overview-Understanding-Jira-schemes/ba-p/1894016>


Tags: cloud

jira-software

jira-software-development
Please I will like to link my User stories on different scrum board and kanban boards with Epics
Asked by HBL:

My team will like to achieve a deep insight on status of User stories in development by linking them up to relevant Epics in the product backlog so that there can be traceability and visibility of efforts on each issue in development.


Answers:
author: Bastian Stehmann
body: Hi [@Habass Lawal](/t5/user/viewprofilepage/user-id/4700123) ,

Welcome to the community.

With the Epic Link functionality you can only link on epic to a story.

But you can use common issue linking to link other epics. But this links will have less functionality then the built-in epic link.

To see the issues on several boards, you just have to modify the filter that is used in the board. You must select all issues in the filter that should be shown.


Tags: cloud