youngmon/atlassian-qna huggingface dataset:
login page on iphone app will not allow spacebar use to enter site name
Asked by Harry Kelly:

login page on iphone app will not allow spacebar use to enter site name

The site name is two words


Answers:
author: AnnWorley
body: Hi Harry,

I tried the Confluence app on my iPhone and saw that it is true that the spacebar doesn't work on the first screen where you enter your Cloud URL. I assume it's because none of our Cloud URLs contain a space. Please check the URL in the address bar of your desktop browser - it should be *something*.atlassian.net.

I look forward to hearing whether you can access your instance with the Confluence mobile app after using the URL from your desktop in the iPhone app.

Thanks,

Ann
Upgrading 6.0.2 to 6.3.3
Asked by Ryan Luering:

Greetings,

I am attempting to upgrade the versions above. While the backup was taking place, I recieved an error (that I didn't write down) and the upgrade failed.

I started the upgrade again (as admin) and contineu to get the error "Unable to determine the location of the home directory. 'confluence.home' was not found insideconfluence-init.properties"

and I can seem to get back this point.

-I restored the home directory from a point in time from earlier today, but still have that error


Answers:
author: AnnWorley
body: Please make sure that the confluence.home parameter is set in \<confluence_install\>/confluence/WEB-INF/classes/confluence-init.properties. If it is set, please check the file system permissions to make sure the OS user running Confluence has adequate permissions.

I am curious whether you are using an installer (.bin or .exe) or an archive (.tar.gz or .zip) to upgrade. Here are the docs for both types of upgrade:

[Upgrading Confluence](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html)

[Upgrading Confluence Manually](https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html)

To find out the error that caused the upgrade to fail, please search the \<confluence_home\>/logs/atlassian-confluence.log.

I look forward to hearing more about the procedure you are following, and whether defining the confluence.home in confluence-init.properties or changing the file system permissions helps the upgrade to complete.
Send E-Mail to Page creation
Asked by Daryl Cheung:

I am still a little confused on how the system connects in the backend. I have installed Send EMail to Page add-on, and configured my system. However, I am using Exchange, it is giving me some trouble.

Each page has it's unique E-Mail address. I suppose if I click the E-Mail address and send a note to that address, it should automatically create a new page with the info?

I'm not successful with that so far. Does anyone know why?


Answers:
author: Vero Rivas
body: Hi [@Daryl Cheung](/t5/user/viewprofilepage/user-id/1146614)

Look at this posts, maybe can help you

<https://confluence.atlassian.com/confkb/how-do-i-get-email-into-confluence-180294236.html>

[https://marketplace.atlassian.com/apps/21973/send-email-to-page?tab=overview\&hosting=server](https://marketplace.atlassian.com/apps/21973/send-email-to-page?tab=overview&hosting=server)

[https://marketplace.atlassian.com/apps/1225724/email-confluence-page?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1225724/email-confluence-page?tab=overview&hosting=cloud)

Cheers


Tags: email
Problems when moving data between two spaces
Asked by Ellis Hillinger:

Because of problems with the export function of Confluence reported in other posts but not yet being fixed, we are having to work with Confluence in an unusual fashion. We take a block of folders in our primary space, move them to an otherwise empty space, export them as an HTML file, then move the folders back to the primary space. However, after about 40 of these operations, Confluence is becoming erratic. At one point it threw and error and said we should contact support (a refresh cleared the problem) and going to the home screen for the space being used for the transfer no longer shows the folder tree in the left column, just recently touched pages in the main part of the screen.


Answers:
author: Arthur Mack
body: Not sure why you are exporting and not just moving. As long as you do not try and move too much at a time it works great. No issues moving stuff here (Running cloud)
Is there another way to get around plus address?
Asked by Daryl Cheung:

I am currently testing out the Send EMail to Page add-on in Confluence but because my company is using Exchange server, the plus addressing doesn't work for us. Is there a way to get around it?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Daryl Cheung](/t5/user/viewprofilepage/user-id/1146614) ,

please could you take a look to the following similar question <https://community.atlassian.com/t5/Confluence-questions/Use-Confluence-with-MS-Exchange-and-distribution-addresses/qaq-p/721652> ?

Fabio


Tags: email
How to automatically scroll to the page in the left panel?
Asked by Bin Ji:

Hi,

The confluence of my company has tens of thousands pages, and hundreds of pages at the top level. As the result, whenever I open a page, I have to scroll the left side panel to find the opened page in the left side panel, so I can find the related pages that have the same parent page.

Is there a way to have the left side panel automatically scroll, so the opened page is visible in the left side panel?

Thanks,

Bin


Answers:
author: AnnWorley
body: I understand when you have a page open in Confluence, it is not highlighted in the sidebar. I was not able to reproduce the issue on Confluence Cloud or Confluence server 6.3.3. I wonder if I do not understand properly. Please let me know whether the sidebar is set to Child Pages or Page Tree under Space Tools.

Regarding finding related pages with the same parent page, there should be breadcrumbs at the top of the page that allow you to jump straight to the parent page.


Tags: navigation
Space XML import is getting failed by checking logs its SSLhandshake error
Asked by ehteshamuddin:

Can anoyone help me out,  
I have a space xml.zip of 3gb which I have tried restoring by copying it to confluence-home-directory/restore. But it gets failed and give out SSLhandshake error in logs.  
Space which I am trying to import is from another instance running confluence 5.9 and In which its getting imported is 6.1.2  
Which cert or handshake error it could be? what is need to be done to import space?


Answers:
author: Gonchik Tsymzhitov
body: Perhaps, it was rdbms connection


Tags: error

export

import

server

space

ssl

version
Error while updating upm plugin (logExceptions Out of memory)
Asked by jadbaz:

Hello,

I received an error while trying to update upm on my Confluence 6.3.1 server from version 2.2.4 to version 2.2.5.

Below is the tail of atlassian-confluence.log when this happened.

++atlassian-confluence.log++

```
2017-08-25 15:46:29,290 INFO [UpmAsynchronousTaskManager:thread-4] [atlassian.plugin.manager.DefaultPluginManager] updatePlugin Updating plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin' from version '2.22.4' to version '2.22.4'
2017-08-25 15:46:29,291 INFO [UpmAsynchronousTaskManager:thread-4] [atlassian.plugin.manager.DefaultPluginManager] broadcastPluginDisabling Disabling com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin
2017-08-25 15:46:33,846 ERROR [pool-919-thread-1] [engine.jdbc.spi.SqlExceptionHelper] logExceptions Out of memory (Needed 8112696 bytes)
 -- url: /rest/plugins/self-update/1.0/ | referer: http://wiki.activeidentity.com/plugins/servlet/upm | traceId: bc47e40aeec0cd3c | userName:?X
2017-08-25 15:46:33,846 WARN [pool-919-thread-1] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
 ->[PluginReadWriteTx]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #239037332)
 -- url: /rest/plugins/self-update/1.0/ | referer: http://wiki.activeidentity.com/plugins/servlet/upm | traceId: bc47e40aeec0cd3c | userName:?X
```

A few more questions:

1. Isn't it odd that the log is saying "from version '2.22.4' to version '2.22.4'"
2. Does this have to do with inno_db_log_file_size? I'm 100% sure I fixed that. show variables on my RDS instance returns: innodb_log_file_size=26214400

Here is my [Confluence server information](https://www.dropbox.com/s/r7is8m72s8452e7/ai_confluence_system_information_2017_08_25.xlsx?dl=0)


Answers:
author: AnnWorley
body: I searched our support cases for the message that the UPM was updating "from version '2.22.4' to version '2.22.4'" and was not able to find any precedent for that message. It is odd, as you pointed out. It is an INFO message so I am more concerned with the ERROR entry later in the log. It does look like the system ran out of memory as suggested by Nic on Friday:

[Error updating upm (\[engine.jdbc.spi.SqlExceptionHelper\] logExceptions Out of memory)](https://community.atlassian.com/t5/Confluence-questions/Error-updating-upm-engine-jdbc-spi-SqlExceptionHelper/qaq-p/630763)

While you are restarting the system to pick up the memory changes, please also clear the plugins cache as described in: [How to clear Confluence plugins cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html)

I look forward to hearing the result.

Please update the other thread instead of this one, so we can keep Nic in the loop.
Watched calendar not sending event notifications
Asked by Weston Rossborough:

I have a Confluence calendar that I am watching. The Calendar pulls events from a service desk project using a JQL query. This query displays issue within the project when the reach the **Awaiting Implementation**status in the project workflow. When an issue gets added to this calendar I want to receive a notification.

![Calendar.png](/t5/image/serverpage/image-id/5211i52F387C68B046C75/image-dimensions/272x238?v=v2 "Calendar.png")

Calendar events are showing up successfully, but I'm not getting any notifications for it. My account settings in Confluence are set so that I'm notified of my own changes, and I'm a system administrator in both Service Desk and Confluence. I also get notifications if I delete the calendar to recreate it.

![DeleteNotification.png](/t5/image/serverpage/image-id/5212i93BD3029C4CF1B7C/image-dimensions/448x220?v=v2 "DeleteNotification.png")

Is there something I'm fundamentally missing here? Or, do watched calendars not function this way?


Answers:
author: ????????
body: Hey Weston,

The first thing that I can think of would be a subscription to the filter. It may not be real time, but you can set the intervals to get notifications by the hour, for example.

Outside of that I am not sure if there is a way with JQL to trigger a notification, since it's not a user action.

Sincerely,

Greg Keefer \| Atlassian Support

comments: author: Fadoua
body: [@????????](/t5/user/viewprofilepage/user-id/1064199)I am facing this issue right now. My user is looking to get notified whenever someone makes a change to her team calendar. when I click on the ellipsis by the calendar name I don't see on the menu watch calendar. We are on Confluence 6.1.1 and Team Calendar 5.3.20


Tags: calendar

notification
How do I import files from word when I get an error saying "Import failed! word.import.error.image.s
Asked by Punit Shetty:

I create a page -\> publish it -\> then go to options for importing word document - \> select the word file which is big with lot of images and formatting -\> upload it -\> import it -\> gets following error "

**Import failed!**

word.import.error.image.size


Answers:
author: Thomas Schlegel
body: Hi Punit,

try to find the image that is too big. Break the word document into two parts and import each part separately. If that works, rearrange the Confluence pages after the import.

If it is not working, break them again in more parts until you find the problem.

comments: author: Punit Shetty
body: Thanks. I tried downgrading the Word document (docx) to older version (doc) and it worked.


author: Paul Carruthers
body: Downgrading worked for me as well.


author: Punit Shetty
body: I tried downgrading the Word document (docx) to older version (doc) and it worked.
Can I copy over home directory and database from a different Confluence version?
Asked by Alexander Perrin:

Hello

If I have a version of Confluence at version 6.2, would I be able to copy the database and home directory of another Confluence version (say 5.4) to the 6.2 version so that the 6.2 version has all the same information (i.e. spaces, users) and is a copy, but at a more recent version?

Or should I always make a copy at the same version and then upgrade? Also would it matter if the two instances were closer in version, say 5.4 and 5.4.3?

Any help appreciated!


Answers:
author: Nic Brough -Adaptavist-
body: No, you should make a copy and upgrade it. Confluence 6 is very very different to 5, and you would miss files or make others redundent.

5.4 to 5.4.3 probably won't have a problem, but don't bet on it! Upgrade...

comments: author: SDSA
body: what about confluence v6.15.5 to v7.13.0 or v7.13.1? Would it work if I copy the same home directory?


author: Nic Brough -Adaptavist-
body: No, do not do this, you need to make a copy and upgrade.


Tags: upgrade
User list in the people directory is not appearing after creating a staging environment
Asked by Divya Dangeti:

Hi,

I am doing an upgradation of my confluence from 3.1 to 5.0.3, for that I have created a staging environment which is similar to Production environment. In the Staging environment the users list which is present in people directory are not coming, but the local user which already had created to login is coming in the people directory.

Request you to suggest an answer for the issue.

Thanks,

Divya


Answers:
author: Nic Brough -Adaptavist-
body: My guess is that your production system is hooked up to an external user directory and gets most of its users from there?

You'll need a test copy of that in your Staging environment.


author: Divya Dangeti
body: Hi Nic,

Thanks for the suggestion.

It is working fine now.

Thanks,

Divya
Connecting Microsoft AD to Confluence
Asked by Markus:

Hi everyone!

I have a Microsoft Active Directory Domain Controller (Windows Server 2008R2) with the domain name test.local, one organization unit called Atlassian and two groups in this OU named SECGROUP_Confluence-User and one SECGROUP_Confluence-Admin. How does the Base-DN has to look like that I get the groups and the users, so that I can assign the permissons in confluence to groups and members of this group have these rights....

I'm playing since two days now and it won't work... I'm stuck at the point testing the connection, retriving a user.

thanks for all your answers and feedback.

kind regards

markus


Answers:
author: AnnWorley
body: Hi Markus,

Please try the following as a base DN:

```
?ou=Atlassian,dc=test,dc=local
```

For now, please leave everything else on the default settings, after you have chosen Add Directory\>Active Directory under Confluence Admin\>User Directories.

You may narrow down your LDAP queries after you get the basics set up. Here are some helpful docs:

[Connecting to an LDAP Directory](https://confluence.atlassian.com/doc/connecting-to-an-ldap-directory-229838241.html)

[How to write LDAP search filters](https://confluence.atlassian.com/kb/how-to-write-ldap-search-filters-792496933.html)

[LDAP Query Basics](https://technet.microsoft.com/en-us/library/aa996205(v=exchg.65).aspx)

I look forward to hearing whether the suggested base DN works to pull in the users and groups.

Thanks,

Ann


Tags: active-directory

ldap
Modify quick search
Asked by Volker Weinreich:

Hi,

we have integrated the livesearch macro with labels and space parameter in the sidebar (Confluence 5.10.8). And we have disabled the quick serach at the top-right for external users on our confluence instance. Unfortunately the livesearch macro gives different and less suggestions as the quick search even if you drop all parameters. For example if I type "su" in the quick search it starts to list suggestions. The live search macro only starts if I type "such" (german). Here I have to use placeholders like "\*" to get a nearly similar result. The quick search works even without operators and placeholders.

Is it possible to integrate the quick search at the sidebar and/or to modify the quick search at the top-rigt with the same parameters?

Thanks

Volker


Answers:
author: Vero Rivas
body: Hi [@Volker Weinreich](/t5/user/viewprofilepage/user-id/681451)

Look at this post, maybe can help you

<https://confluence.atlassian.com/doc/confluence-search-syntax-158720.html>

Cheers

comments: author: Volker Weinreich
body: Hi [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760),

my request is now almost five years old. It is kind of you to give me an answer now. Unfortunately, the answer doesn't help me either. Of course I know the confluence search syntax. But with the "quick search", suggestions are made directly, without me having to use placeholders or similar. That is what I wanted to configure in our search.  
In the meantime we use Scroll Viewport and the problem is no longer so urgent.  
Best regards  
Volker


Tags: live-search

macro

parameter

search

side-bar
How to handle export / import of huge space?
Asked by Pavel Boev:

Hello,

We want to consolidate two Confluence servers, but I am having problems with one of the spaces on the source server.

The space is awfully big (from my perspective) with more than 10K pages in it.

The export zip is 24 GB.

When I try to import it (after downloading the file for hours) the import fails with all kinds of errors - Out of Memory, Value too long (apparently some inline comments contain special characters and when exported, exceed the 255 boundary for some text columns), etc.

Even if I can go back to the source space, fix some of the errors, export and try again, it takes a lot of time.

Exporting alone takes \> 2hours, downloading the zip takes a lot of time too, importing it takes 1 hour or more.

Has anyone faced similar situations?

Are there some tricks to reduce the size of the exported file?

Can I do several exports / imports of parts of the space?

In general are there any recommendations for the optimal space size / structure and at what time one should consider splitting a space into multiple smaller spaces?


Answers:
author: Tim Krauthoff
body: Have you found a way? i am facing similar issues with movement from one cloud instance to another cloud instance (trying to mirror our instance to another one). If i do a selected export i can not import the "parts" because then the confluence project # already exists. Our export is just 8GB however there is a failure when i import it in the new instance. It is shown as completely blank! No pages, no attachements etc.

comments: author: Hugo Navia
body: I believe it shows like that because you haven't performed a reindex.

It happened to me that importing a space did not showed any attachments until the reindex completed.


author: Pavel Potcheptsov
body: Go to admin/backup.action  

and follow Restore a backup from the Confluence Home Directory.  

You have to copy your backup zip to path mentonied in above section, usually /var/atlassian/application-data/confluence/restore.  

Uncheck Build Index and press Restore after choosing your zip.

comments: author: Pavel Boev
body: I know how to do the import of a space.

I am wondering if there are any special hints for big spaces.

I understand that copying the exported file from the source Confluence's application-data/export directory to the target Confluence's application-data/import directory will save some time.


Tags: migration
"Create Space" button doesn't appear
Asked by Serban Firca:

In the Dashboard the "Create Space" doesn't appear...

Do you have any idea why?

Thanks


Answers:
author: Krisztian Kovacs
body: hey there, here are the globar permissions you can take a look at and if you don't have 'create spaces' permission, sadly you'll have to request that permission (or be an admin)  

<https://confluence.atlassian.com/doc/global-permissions-overview-138709.html>

I hope this helps.


author: Reinhard Piltz
body: Do you have administrator rights?

comments: author: Serban Firca
body: I think that this is the main problem...
How to change system default timezone in Confluence?
Asked by Nguyen Tran:

I'm trying to change the system default timezone for Confluence but I can't really find it in the admin menu. How do I do it![Screen Shot 2017-08-25 at 3.47.45 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/5203i3FD2DAE4468B2513/image-size/large?v=v2&px=999 "Screen Shot 2017-08-25 at 3.47.45 PM.png")


Answers:
author: Thomas Schlegel
body: Hi,

there is no option for that in the admin console of Confluence. Confluence is using the servers' timezone as default.

There is an long open issue for that:

<https://jira.atlassian.com/browse/CONFSERVER-16057>

Maybe you want to vote for it.

comments: author: Nguyen Tran
body: Thanks. It's surprising that this can't be done via the admin console. So I only need to change my server's timezone right?


author: Nguyen Tran
body: Update: I tried changing the local time on my server. However the system timezone inside Confluence is not changed after I restart Confluence.

Running "date" command in my console does return the correct timezone


author: Thomas Schlegel
body: There is another answer here:

<https://community.atlassian.com/t5/Confluence-questions/How-to-change-the-Confluence-system-date/qaq-p/615405>

Maybe setting the JVM parameter works for you.
Rename Link of Custom User Macro to Redirect to Home Page
Asked by randy zhu:

I created a simple user macro that redirects to home page:

\<a class="parent-page-link" ref=#contentLink2($content.getParent() false false)  
\<style\>  
.parent-page-link {  
color: #FFFFFF !important;  
background: rgb(67,197,208);  
text-align: center;  
font-size: 10pt;  
}  
.parent-page-link:hover {  
background: rgb(62,182,192);  
}  
.parent-page-link .rwui_icon {  
color: #FFFFFF !important;  
}  
\</style\>

\</a\>

It works great but how do I change the text of the link? Instead of saying "ParentPageName", I would like it to say "Home"


Answers:
author: Nic Brough -Adaptavist-
body: Put some text in between \<a\> and \</a\>

But, your html is broken - the \<a part is not terminated correctly.

comments: author: randy zhu
body: thanks for your reply!

I wish it were that simple

unfortuantly the content link or calling the rest api somehow terminates the attribute


Tags: user-macro
Style Macro in New Confluence
Asked by Patrick Thompson:

We used the following macros in our confluence site to strip out information for home navigation pages. They are now not working since our site has been upgraded to the new look. Any idea of how to get them working now?

<br />

.page-metadata {display:none;}  
#comments-section { display:none; }  
#likes-and-labels-container { display:none; }  
#main-header { display:none; }  
#create-page-button { display:none; }  
#footer { display:none; }  
#quick-create-page-button { display:none; }


Answers:
author: Stephen Deutsch
body: Hi Patrick,

In the old interface of Confluence, the page was rendered as one contiguous HTML document, so it was possible to use the style macro to affect other parts of the page.

Now that Confluence has been upgraded to the new interface, the page content is rendered as a separate iframe within the larger page. Therefore any style macro within the content will only affect the contents of the content window.

This is unlikely to change, so some sort of solution using the new theming functionality of Atlassian Connect apps will somehow have to fill the gap.


author: Shannon S
body: Hi Patrick,

Can you let us know where exactly on Confluence you put this CSS? Is it in a Confluence page, or is it on the overview page of a space?

Thank you!

Kind Regards,  
Shannon