youngmon/atlassian-qna huggingface dataset:
Jira Cloud works really badly on my browser
Asked by M?kel Rodr?guez Dom?nguez:

Jira Cloud is really slow when I access any site on any browser. It makes the browser extremely slow and it looks like it's getting stuck all the time. It looks as though the website had hundreds of thousands of software layers that interweave, producing a heavy resource load. I think Atlassian should get down to improving the performance and efficiency of the Jira Cloud website in general. It won't get better the more software and JavaScript gimmicks we add to it, quite the opposite, from my point of view for a website to be excellet quality it should be as lean and efficient as possible, offering its features with the lightest resource load as possible.

I really hope this might serve as a wake-up call for Atlassian to work on the performance of Jira Cloud.

Thanks millions.


Answers:
author: Dave Mathijs
body: Hi [@M?kel Rodr?guez Dom?nguez](/t5/user/viewprofilepage/user-id/1840873) this is rather a discussion than a request for support as it won't be solved via the Atlassian Community.

But to answer anyways: You can always provide direct in-product feedback to Atlassian via the Help icon (question mark) and then select 'Give feedback about Jira'.

comments: author: M?kel Rodr?guez Dom?nguez
body: My purpose was for it to work as an improvement suggestion. Everyone around the world is being talked into moving to Cloud, including our customers, and it really needs a lot of improvement in terms of CPU usage on the client side, meaning, it has too much JavaScript and probably most of it could be removed without compromising the core functionalities of Jira. Nowadays web apps abuse JavaScript and in my opinion this should stop. A web app should use plain HTML to present the content and use JavaScript only when a part of the screen needs to be updated (e. g. the user clicked a button and a context menu should pop up). Instead, web apps are relying on JavaScript for pretty much everything, and I really think that is causing huge client side bottlenecks that we must tackle sooner rather than later.

It's not that I don't love Jira Cloud, this is meant as positive criticism :)


author: marc -Collabello--Phase Locked-
body: Agree, Jira Cloud is quite slow.


Tags: cloud

jira-cloud
Add issue types to the Epic hierarchy level - what happens after Jira Premium expires?
Asked by Ramya Srinivas:

Add issue types to the Epic hierarchy level - This is available on Jira Premium and not Standard right? If I configure this while I am on Premium, what happens to it after Jira Premium expires?


Answers:
author: John Funk
body: Hi Ramya,

Yes that is for Premium and Enterprise only. If you downgrade, the issues will still be there, but the linkage will no longer exist.


Tags: cloud

jira-cloud
Some users are unable to receive email notification
Asked by rishabh_prasad:

Some users in the organization are receiving email notifications while others arent as and when I am assigning tickets to them. Request help in resolving this issue.

Thanks


Answers:
author: John Funk
body: HI Rishhabh - Welcome to the Atlassian Community!

You need to open a support ticket with Atlassian and have them check if the email addresses are one their suppression list.

<https://support.atlassian.com/contact/#/>


Tags: atlassian-support

cloud

jira-cloud
Import data from clickup
Asked by Liam McManus:

I am following the steps on

<https://support.atlassian.com/jira-work-management/docs/import-data-directly-from-clickup-into-jira-work-management/>

but the Clickup App option is not available. How can I have that feature made available for my account?


Answers:
author: John Funk
body: Hi Liam - Welcome to the Atlassian Community!

When you go to Create Project, Import Data, you don't see an option for Clickup? Can you share a screenshot of what you see?   
![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/348163i936658D1B0499728/image-size/large?v=v2&px=999 "Screenshot.png")

comments: author: Liam McManus
body: Hi John, that is what I get:

![import options.png](https://community.atlassian.com/t5/image/serverpage/image-id/348182iAB4AF79F9D807AC3/image-size/large?v=v2&px=999 "import options.png")


author: John Funk
body: That's interesting. I have access to multiple sites and they all have it. Maybe it is just slow rolling out. You can contact Atlassian Support and ask them about it if you like.

<https://support.atlassian.com/contact/#/>


Tags: clickup

cloud

jira-cloud
Quarterly Planning and Epics
Asked by Jhonatan Farias:

Hey Guys,  

I would like to share with you a development process that my company is planning to do, to collect feedback to see if this is the best way of doing it.  

For a better context, we have a CRM, with different modules (Contacts, Opportunities, Projects) and usually at the beginning of the quarter, based on clients' feedback and needs, we plan what we should deliver during this period.  

And here it is where Jira appears, what we are planning to do is use the following hierarchy.  

Epic: Q2/24 - Opportunities (Use the epic for everything that we want to develop in the quarter)  

Story: Features that we want to develop by the end of the quarter, as an example Opportunities - Reports Feature  

Sub-tasks: What we need to do to complete the story above.  

<br />

Do you think this is the best approach or there is something we can improve or do differently?


Answers:
author: Dexter de Vera
body: Hi [@Jhonatan Farias](/t5/user/viewprofilepage/user-id/5471518) ,

1. You can use the Epic as functionally/features/parts of the product that your planning to build/update.
2. Story for user stories expected by client.
3. Subtask for breakdown of task needs to be done per story.
4. Use version for quarterly major releases.
5. Some organise sprints around completing work for a specific version.
How to automatically populate template forms when creating jira issues
Asked by bts_jira:

When I write jira issue, I want to fill in the same thing automatically every time. Is there a function related to this or is there an external extension?

I'm sure there will be this feature. It's likely to exist as a user convenience feature, but I haven't found it.

For example, you don't enter multiple references one by one, but you fill in the list of references that you've recorded in advance with one click.


Answers:
author: John Funk
body: Hi [@bts_jira](/t5/user/viewprofilepage/user-id/5482978) - Welcome to the Atlassian Community!

You won't be able to do that with the out of the box forms with Jira Work Management. If you have a Jira Premium subscription, you would be able to implement advanced forms which can do that.

comments: author: bts_jira
body: you would be able to implement advanced forms which can do that.

----

do you know link?

I want to find out an example of that


author: John Funk
body: It shows up as Advanced Forms under the Project Settings menu. You might have to get Atlassian Support to turn that on for you. Do you have a Premium subscription now?


author: bts_jira
body: I think it's probably because it's being used by the company.  
Is the menu you're talking about Project Settings \> Automation?


Tags: cloud
Como cambiar el color del estado de la tarea.
Asked by Alvaro Deschamps:

Hola a todos chicos.

<br />

Quer?a saber como se puede cambiar el color del estado del proyecto.

He un proyecto con varias fases y las etiquetas correspondientes, pero no se cambiar el color.

?Podr?ais ayudarme?

Gracias.

![Captura de pantalla 2024-04-23 a las 18.49.09.png](/t5/image/serverpage/image-id/320116iCA89775B92E12A67/image-size/large?v=v2&px=999 "Captura de pantalla 2024-04-23 a las 18.49.09.png")


Answers:
author: Trudy Claspill
body: Hola [@Alvaro Deschamps](/t5/user/viewprofilepage/user-id/5482605)

El color del Estado se basa en la Categor?a de Estado a la que pertenece el Estado.

Hay tres categor?as de estado:

Tareas pendientes - gris

En progreso - azul

Listo - verde

Cuando se crea un valor de Estado, se crea dentro de una de esas tres categor?as. No puede cambiar los colores asociados a las categor?as de estado.

Para cambiar el color de un Estado individual, deber? cambiar la Categor?a de Estado a la que est? asignado.

H?ganos saber si tiene preguntas adicionales.

---

Hello [@Alvaro Deschamps](/t5/user/viewprofilepage/user-id/5482605)

The color of the Status is based on the Status Category to which the Status belongs.

There are three Status Categories:

To Do - gray

In Progress - blue

Done - green

When a Status value is created, it is created within one of those three categories. You cannot change the colors associated to the Status Categories.

To change the color of an individual Status you would have to change the Status Category to which it is assigned.

Please let us know if you have additional questions.
> How to change the color of the task status.
>
> Hello all guys.
>
> <br />
>
> I wanted to know how you can change the color of the project status.
>
> I have a project with several phases and the corresponding labels, but I can't change the color.
>
> Could you help me?
>
> Thank you.


Tags: cloud

jira-work-management-cloud
How to send mail according to mail in a custom field when the card is resolved?
Asked by Alberto Torrej?n:

How to send mail according to mail in a custom field when the card is resolved? I want to send an email saying that the application is ready.


Answers:
author: John Funk
body: Hi Alberto,

Are you saying you have an email address stored in a field and you want to send an email to that value when the card is resolved? And this email does not correspond to a Jira user?


Tags: cloud

jira-work-management-cloud
User is not able to access Jira
Asked by Yash Pradhan:

We have one user whose email ID was changed 1 month Back since then he is not able to access any of our JIRA instances,  

I have tried revoking/providing his access twice but the problem Appears the same.  

The Pages are stuck.  

![clipboard-image (26).png](/t5/image/serverpage/image-id/319964i44DE677B3CA166A2/image-size/large?v=v2&px=999 "clipboard-image (26).png")pl![clipboard-image (27).png](/t5/image/serverpage/image-id/319965i5F6EE1E3608C3532/image-size/large?v=v2&px=999 "clipboard-image (27).png")  


Answers:
author: Valerie Knapp
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554) , thanks for your question. Please report this to Atlassian. They are the only ones who can do a direct intervention to help. <https://support.atlassian.com/contact/#/>


Tags: cloud

jira-work-management-cloud
How to view a calendar of all my projects at once?
Asked by Joshua Ramcharan:

Good day ,

I have a few projects in the management space. I want to view a collective calendar.

how do I do this? As of now, I can only view individual calendars


Answers:
author: Allison White
body: I am struggling with this as well. We are on the cloud version. We have the "calendar app" which will put our due dates on a calendar with a subscription but I dont see where I can see a calendar within JIRA itself.

Here is my goal: We have 17 trainings scheduled in the next month. Each training is its own ticket. How can I view all of those ticket due dates on a calendar within JIRA?

comments: author: Dave Mathijs
body: [@Kristen Roth](/t5/user/viewprofilepage/user-id/736308) How's this an accepted answer?


author: Allison White
body: OK - I had a co-worker show me something. In JIRA, go to the top left with the 9 dots. Click on Confluence. Click on your project. You will see calendars on the left side. You can view the calendar there and you can also set up filters as to what you want to see on the calendar - your stuff, the entire team, only certain tasks, etc.

I am not very good yet at the filters but I can at least see a calendar now.


author: Dave Mathijs
body: Hi [@Joshua Ramcharan](/t5/user/viewprofilepage/user-id/5481450) welcome to the Atlassian Community!

In the Free and Standard Plan, the calendar view is a per project feature, you cannot visualize and plan work over all projects with this view.

With a Jira Work Management Premium plan, you can view your overview in the calendar.


Tags: cloud

jira-work-management-cloud
How can I connect Jira Work Management with Github?
Asked by Jane J?e:

At the moment we have free plan of Jira Work Management. Do we need to update our plan to facilitate integration?


Answers:
author: Trudy Claspill
body: Hello [@Jane J?e](/t5/user/viewprofilepage/user-id/5481203)

Welcome to the Atlassian community.

The Development panel (showing commits, pull requests, and builds) is available for the Free version and you can integrate the Free version with development tools, but the Development panel is available only for Software type projects, I believe.

I have a Free version myself, and I can see the Development panel in issues in Software projects, but not in Work Management projects, and I don't see a method to add the panel to JWM project issue screens.


Tags: cloud

jira-work-management-cloud
Get error message when create issue
Asked by Wilson Liew:

Hi All,

The following problem occurs after creating a work order, this order able to create when Jira is on Prem version.

Since switching to the cloud version, this type of order can no longer be created.

Please advise how to fix it, thank you.

![J5bMTKnP4H24PUBQO8Dze-5zePq88AG5EA.gif](https://community.atlassian.com/t5/image/serverpage/image-id/319781i97445D43B23B1519/image-size/large?v=v2&px=999 "J5bMTKnP4H24PUBQO8Dze-5zePq88AG5EA.gif")


Answers:
author: John Funk
body: Hi Wilson - Welcome to the Atlassian Community!

Check the create transition in your workflow to see if there is a Validator that might be interfering with it. Also, make sure you have Create Issues permission for the project.
????? ?? ?? ??
Asked by ???:

?????? ?? ?? ??? ???? ??, ??? ??? ??? ????? ??? ????? ???. ??? ???? ??? ??????.


Answers:
author: Trudy Claspill
body: ????? [@???](/t5/user/viewprofilepage/user-id/5481037) ,

Atlassian ????? ?? ?? ?????.

?? ???? ?? ???? ???? ?? ?? ????? ???. ?? ????? ?? ????? ?? ??? ??? ??? ? ????.

??? ??? ??? ??? ???? ??? ?? ??? ?? ????.

?? ????? ?? ?? ??? ??? ?? ??? ??? ?? ??? ??? ?? ??? ?? ??? ???? ?????.

<https://support.atlassian.com/user-management/docs/give-users-admin-permissions/>

---

Hello,

Welcome to the Atlassian community.

To make additional users Organization Administrators you must already be an Organization Administrator. Only Organization Administrators can grant that access to another user.

The exact steps to execute depend on the type of User Management that is enabled for your Organization.

The following document outlines the steps for both the Original and new Centralized User Management environments.

<https://support.atlassian.com/user-management/docs/give-users-admin-permissions/>
> Inquiry on how to change organization administrator
>
> Since I am not using an account that is set up as an organization administrator, I would like to add the site administrator account to the organization administrator role. I would like to inquire how to add it.


Tags: cloud

jira-work-management-cloud
Demo
Asked by Rana Alkatheery:

we are interested in NEOM to know more about Jira as a project management tool. We would like to meet someone to have a Demo this week if possible. thank you.


Answers:
author: John Funk
body: Hi Rana - Welcome to the Atlassian Community!

We would love to give you a demo this week. If you connect through LinkedIn, we can set that up..

<https://www.linkedin.com/in/john-funk-92261a38>

We have offices in KSA, UAE, Egypt, etc.


Tags: cloud
Slack integration for Jiras created through a form say they are created b y the Project Lead
Asked by BJ Cardon:

Hi, when someone creates a new Jira from a form in a Work Management project, and Slack notifications are turned on for Issue Created, the slack notifications show the creator of those Jiras as the Project Lead and not the Reporter listed in the Jira. Is this the best place/way to report this issue?


Answers:
author: YY Brother
body: Hi [@BJ Cardon](/t5/user/viewprofilepage/user-id/1295100)

Welcome to our Community.

Could you confirm if the issue creator in JWM is also the Project Lead? If so, it seems to be a product improvement or a bug, which should be reported to Atlassian through Support Ticket.

YY?

Atlassian Certified Expert

Atlassian Solution Consultant

Cloze Tech, China


author: Camilo Galleguillos
body: Hi, [@BJ Cardon](/t5/user/viewprofilepage/user-id/1295100)

Is the creator of the issue only wrong in the message sent through Slack, or is the project lead set as the reporter of the issue in Jira?

Also, is this form an Issue Collector or another kind of implementation?

Best,  
**Camilo Galleguillos R.**

comments: author: BJ Cardon
body: ++hi Camilo, the person who submitted the form correctly shows as Reporter on the created Jira. It's only in Slack that shows it incorrectly.++

The Form is a feature of JWM.


Tags: cloud
Work Capacity/Limits in Jira Work Management
Asked by Trang Gardiner:

Is there a feature or function that monitors work capacity for an individual? Or can a field be created to set the number of projects an individual can be assigned per day and if that limit is met, additional projects cannot be assigned on that day or that individual?


Answers:
author: Amay Purohit_RVS
body: Hi [@Trang Gardiner](/t5/user/viewprofilepage/user-id/290168)

JWM does not have capacity management feature. If you are ok to consider a mktplace app to help you to plan the capacity for your team members and track them, you can try out the one we have developed for the same use case.

[Capacity Planner](https://marketplace.atlassian.com/apps/1231411/capacity-planner?hosting=cloud&tab=overview%20)

The app allows to store the capacity for individual users and save as templates. which can be mapped to a project / fix version to track the allocation and remaining time per user. Do try it out.

Disclaimer : I am part of the team which developed this app

![Capacity Report - New.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/319650i0A3D5D23F478C440/image-size/large?v=v2&px=999 "Capacity Report - New.PNG")


author: Trudy Claspill
body: Hello [@Trang Gardiner](/t5/user/viewprofilepage/user-id/290168)

No, there is not a capacity management feature included with Jira Work Management.

There is no native method to prevent an issue from being assigned to a user based on how many issues are already assigned to that user. You might be able to add such a capability with a third party app from the [Atlassian Marketplace](https://marketplace.atlassian.com). I don't have a specific suggestion for an app because this is not a use case I have needed to fulfill.

You could create an Automation Rule triggered by a change to the Assignee field, then get a list/count of all the issues assigned to that person (excluding the Closed/Done issues, I assume). In your rule you could evaluate if the limit has been exceeded. You could then revert the issue to whomever it was assigned to previously and/or send an email to somebody to alert them that the user has been over-allocated.


Tags: cloud

jira-work-management-cloud
Problem with linking an issue
Asked by Adrian Karashanov:

Hello,

We are getting this error since yesterday on one of our projects. ![LinkIssue.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/319510iBF11FBBD306B9DAC/image-size/large?v=v2&px=999 "LinkIssue.jpg")

On the others looks like it's working ok.

It's the same for the project manager and for me as admin.  
Any ideas what to try or to check?  
All help is appreciated as I'm new to Jira administration


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Adrian Karashanov](/t5/user/viewprofilepage/user-id/5479731) and welcome to the Community,

might be indeed a temporary problem?

In what project type is that error occuring? Jira Work Management or Software? Team Managed or Company managed?


Tags: cloud

jira-work-management-cloud
New Issues type doesn't show on "group by" list
Asked by Ignacio Berm?dez:

I created a project team-managed project on JWM.

As the project only had "TODO" and "DONE" status, I modified the workflow to create new types such as "BACKLOG", "IN PROGRESS".

When I group by status, new states are not show, why is this?

Thanks!

![Captura de Pantalla 2024-04-18 a la(s) 18.16.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/319380i29FAE9FDFB995255/image-size/large?v=v2&px=999 "Captura de Pantalla 2024-04-18 a la(s) 18.16.10.png")


Answers:
author: Trudy Claspill
body: Hello [@Ignacio Berm?dez](/t5/user/viewprofilepage/user-id/2109195)

Can you provide a screen image that shows the workflow diagram?

comments: author: Ignacio Berm?dez
body: There you go! Thanks!

![Captura de Pantalla 2024-04-18 a la(s) 19.54.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/319386i4EF05651F82545B3/image-size/large?v=v2&px=999 "Captura de Pantalla 2024-04-18 a la(s) 19.54.41.png")


author: Trudy Claspill
body: Obvious, but have you refreshed the List screen since updating the workflow?

Can you provide a screen image of your Board view for the project, showing all the columns?

Do you have any issues currently set to the missing statuses?


author: Ignacio Berm?dez
body: Wow. It was a cached issue! Thanks!


Tags: cloud

jira-work-management-cloud
Filtering based on linked issues types
Asked by mark zermeno:

I'm looking for a way to filter an issues type by its linked issue type. More below...

I have Requirements that have Features linked to them by the 'Requirement Relates to' link type and 'Related Requirement' link type. I want to filter all Features that are linked to Requirements having a priority level of 'x'.

Is this possible?


Answers:
author: Trudy Claspill
body: Hello [@mark zermeno](/t5/user/viewprofilepage/user-id/5455709)

That is not possible with native Jira capabilities. Are you willing to consider a third party app?

You can find details about search/JQL advanced search capabilities here:

Cloud: <https://support.atlassian.com/jira-software-cloud/docs/what-is-advanced-search-in-jira-cloud/>

Data Center: <https://confluence.atlassian.com/jirasoftwareserver/advanced-searching-939938733.html>

The linkedIssues() function is almost what you want, but it can't be used to get issues linked to issues based on issue type. Instead you can get issues linked to a specific issue for which you have to specify the issue key.

There are third party apps that extend JQL capabilities that could meet your need.

comments: author: mark zermeno
body: What are some third party apps that can handle this scenario?


author: Trudy Claspill
body: One that I know would work, because I use it, would be [Adaptavist Enhanced Search](https://marketplace.atlassian.com/apps/1221331/enhanced-search-jql-subqueries?hosting=cloud&tab=overview).

The filter would be:

issueType=Feature and issuefunction in linkedIssuesOf("issueType=Requirements", "Related Requirement")

I wasn't clear is your priority level criteria was to be applied to the Requirements issues of the Feature issues.

If it applies to the Requirements:

issueType=Feature and issuefunction in linkedIssuesOf("issueType=Requirements and 'priority level'='X' ", "Related Requirement")

If it applies to the Features:

issueType=Feature and "priority level"="X" and issuefunction in linkedIssuesOf("issueType=Requirements", "Related Requirement")

There are other apps that provide similar functionality. Here is a search of the Atlassian Marketplace for apps that extend JQL:

[https://marketplace.atlassian.com/search?hosting=cloud\&product=jira\&query=jql](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=jql)

I know that JQL Search Extensions has a similar function. I haven't looked at the others.