youngmon/atlassian-qna huggingface dataset:
Something's gone wrong - Confluence Server
Asked by Jonathan Smith:

After creating a new meeting note from the template, I went to delete it (because I want it to be under the new parent, not on the same level) and then the page told me it could not delete the meeting note.

* This meeting note page could not be edited as well.
* Error:   

  Cause  
  org.hibernate.ObjectNotFoundException: No row with the given identifier exists: \[com.atlassian.confluence.content.ContentProperty#51376685\]  
  at org.hibernate.boot.internal.StandardEntityNotFoundDelegate.handleEntityNotFound(StandardEntityNotFoundDelegate.java:28)  

When going to Confluence home, Recently visited and Recently worked on displayed the message "Something's gone wrong".


Answers:
author: Jonathan Smith
body: All 3 errors were resolved after c**learing the Confluence cache**.

I was also able to edit and delete the meeting note page.


Tags: confluence-server

server
Confluence wrong URL saved
Asked by posztos:

Using Confluence 6.15.1.

1. I insert a special char (e.g. tick with (/)) to a page, then save the page. The character is displayed correctly even after saving.

2. Edit the page again, and add some more ticks

3. After saving the page, the ticks added in step 1 are displayed incorrectly.

The ticks added in step 2 have URL: "/s/...check.svg" while the ticks added in step 1 and displayed incorrectly have URL: "http://baseurl/s/...check.svg".

The problem is that our installation is accessible only through https.

In Site Configuration, the Server Base URL is https.

Has someone idea?

Thanks,

Greg


Answers:
author: Diego
body: Hello there!

Hey Gergely let me check if I understand correctly. When adding multiple special characters to a Confluence page, they get corrupted after saving. Is that correct?

We could try to *Copy the page* to another Space or under another page and then, *Check if the issue is still present*?

I tried replicating this behaviour but was unable replicate. I would like to have a little more detail to try and check this behaviour.

Here are a few questions that can help us to understand:
> 1. Is this happening **In All Pages**?
> 2. Is this **Caused By All Special** **Characters**inserted?
> 3. Are you using the special characters in the **Page Title**?
> 4. What happens with the **Previously Inserted**special chracters?

Let us hear from you Gergely!

comments: author: posztos
body: Hello Diego,

thanks for the reply. The special characters are corrupted only after saving them the second time. Adding a special character and saving the page is ok, then editing again and saving corrupts them. First time they have relative URL, after second saving they have absolute URL, which is somehow incorrect (http instead of https).

This happens in all spaces and all pages, all characters.

I tried in text body.

Only previously inserted special characters are affected.

It is happening since updating from 6.12.0 to 6.15.1. It may be some misconfiguration, but I checked the config files and the base URL, they are ok.

Thanks,

Greg


Tags: confluence-server

server
How do we migrate Active Directory users to confluence internal directory
Asked by Vikranth Anakapally:

How do we migrate Active Directory users to confluence internal directory and make sure the that they have the same access to the spaces intact.

When we create a Space we also create two groups like admin and members in the confluence directory and we associate these groups to the spaces for access.


Answers:
author: Diego
body: Hello there!

Currently, we would need to *Recreate The Users* in your new directory. This means recreating all *Space Permissions*as well.

There is a *Feature Request*about this situation. You can check more details about it here Vikranth:

**[CONFSERVER-25630 \| Make it possible to move users between directories](https://jira.atlassian.com/browse/CONFSERVER-25630)**

Some time ago another member of our Community also needed to perform this operation and received the answer we have here:

**[Migrate users to new user directory (Confluence 5.4.4)](https://community.atlassian.com/t5/Confluence-questions/Migrate-users-to-new-user-directory-Confluence-5-4-4/qaq-p/106313)**

Let us know if this helps you out Vikranth!


Tags: confluence-server

server
How to add confluence to Jira Service Desk on Mac OSX
Asked by Michael Secen:

I am currently using Jira Service Desk on Mac and I am trying to figure out how to add Confluence to it. I downloaded the Confluence file and made my home directory but it is not showing up in my Jira Dashboard. Any advice would be great.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the community!

Despite a random conversation about "wiki for Jira" with one of the Jira product managers a few years ago, Confluence is not an application for Jira. It is its own stand-alone service, and hence needs to be installed and run separately from Jira.

I suspect your download is probably a tar.gz which can be unpacked and used to run the installation, in a similar way to the way you installed Jira.
Can I ensure or request my data is stored in a spefic region with my Cloud hosting ?
Asked by Vinod Jayachandran:

For compliance reasons, I want to ensure that my data resides in a specific region (say California)

With my cloud hosting of Jira/BitBucket/Confluence can i request/insist on which region my data must reside ?


Answers:
author: lauren
body: Hi [@Vinod Jayachandran](/t5/user/viewprofilepage/user-id/3225595) ,

Thank you for reaching out.

Our platform optimizes where customer data is located based on origin of access, so we can't promise that all your data is isolated to a particular region. As an example, if the majority of users access your organization's Jira or Confluence cloud instances from Europe, then their data will be migrated to and stored in European AWS data center. Our AWS data centers for Jira Software, Jira Service Desk, and Confluence are located in regions across the United States, Germany, Ireland, Singapore, and Australia.

However, this is an offering we are currently working on - I'd love to get a better feeling for what data needs to be isolated to a particular region in order to meet your requirements. For example, would you need just primary product data stored in the U.S., or would you also need identity data and app/integration data stored here as well?

Thank you in advance for your thoughts!

comments: author: Dominique Laporte
body: Hi Lauren or any member of the atlassian team.

This post is quite old. Is there an improved answer to this same question ?

As the users of our account are all located in France, at least in Europe, how can I be sure that our data are rightly located in AWS Europe region ?

We're using Cloud JIRA and Confluence only.


author: James O'Brien
body: I concur with Dominique, I would like to know this also from Atlassian.

I have a client that also mandates that data cannot leave the DE regions. If Atlassian JSD cloud is AWS hosted, then that would be region eu-central-1, for example.

It seems an academic thing to do here, and with the given GDPR and amongst other compliances that are around today and in the future, it should not be tied to a certain paid Atlassian tier either. Otherwise you will see that the cloud product is no longer fit for purpose for many SME with stricter governance and for their clients that need to adhere to it.

Smaller SME etc, simply do not have the financials to buy the enterprise packages if this is where this option is leading too...


Tags: bitbucket-cloud

confluence-cloud

jira-cloud
Open Links from JIRA Macro in New Browser Tab
Asked by Christina Hiller:

I've reviewed many [posts](https://confluence.atlassian.com/confkb/how-to-force-links-to-open-in-a-new-window-213518072.html?_ga=2.47518115.529714120.1558457954-1728339773.1555689357) about there about opening links in a new tab and I understand from [CONFSERVER-11194](https://jira.atlassian.com/browse/CONFSERVER-11194) that Atlassian doesn't intend to enhance the product to support this feature.

Can anyone help with a solution to the following?

1. For the JIRA Macro links only, I want a new tab to be opened on click

2. This must be applied to a specific Confluence space, not across all spaces

3. If not something that can be applied holistically to a space, is there a way to use the HTML macro (or alternative) to make the JIRA links, within the JIRA Issues macro on a specific page, open in a new tab?

Also, I've tried the suggestion provided here: <https://community.atlassian.com/t5/Confluence-questions/Confluence-jira-issue-macro-links-to-open-in-a-new-window/qaq-p/91769>

It works for regular links, but not for links contained within the JIRA macro.

Any help from the experts out there will be most appreciated!


Answers:
author: Lois Jewell
body: I would be very interested in finding a solution to this as well!!


Tags: confluence-server

server
Editing screens on Confluence
Asked by Karan Mathur:

Hi guys,

I'm trying to create a confluence sheet to track business rules. I have created the template for the page. But I want to improve the experience of adding a business rule.

I was wondering who I can introduce this screen when a user clicks on \`Add a business rule\` to enter the basic details before moving to the page where they would provide additional details.

![image.png](/t5/image/serverpage/image-id/55426iB1D50282BE370206/image-dimensions/478x270?v=v2 "image.png")

I would also like to know how I can edit the content/fields for this page.

Looking forward to your suggestions on how I can take this forward.


Answers:
author: Diego
body: Hello there!

As I understand, you created a new *Page Template*and needs to include more details for the initial page creation part. Is that correct Karan?

This type of interaction can be created and edited within *Confluence Blueprints.*For us to create blueprints Atlassian has written this guide:

**[Multi-page blueprints with Confluence Connect](https://developer.atlassian.com/cloud/confluence/multi-page-blueprints-with-confluence-connect/)**

To work with blueprints we need some coding prior coding knowledge.

Further, if we can use the default *Blueprint Template,* we could edit the template itself and then have this dialog screen show to everyone. Here we have more details about *Blueprints and Templates in Cloud*:

**[Blueprints and User Created Templates](https://confluence.atlassian.com/confcloud/blueprints-and-user-created-templates-724764985.html)**

For us to edit a Blueprint, we do the following:
> 1. Click ***Settings***in the sidebar
> 2. Select ***Global Templates and Blueprints***
> 3. Find the ***Decisions***template
> 4. Click to ***Edit***the template
> 5. After you finish editing it, ***Save***

After this, when you use the ***Decisions Template***you should have the dialog screen and also your changes!

Let us know your thoughts on this Karan!

comments: author: Karan Mathur
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952) , Thank you for your response!  

I'm unable to find the option to edit the dialog screen. Where can I locate this?


author: Karan Mathur
body: Also, can I configure **[Multi-page blueprints with Confluence Connect](https://developer.atlassian.com/cloud/confluence/multi-page-blueprints-with-confluence-connect/)** on confluence cloud? or is it only available for Confluence server?


Tags: cloud

confluence-cloud
Page metadata missing
Asked by Vijay Patil:

Hi,

I have recently noticed that my confluence is not creating the metadata required for some of my plugins to function,

e.g. running below in the console should return true but it returns false,

AJS.$('meta\[name=ajs-is-space-admin\]').attr("content")  
AJS.$('meta\[name=ajs-is-confluence-admin\]').attr("content")

Does anyone know how to fix this?


Answers:
author: Thomas Clemens
body: Activate the confluence-software-blueprints System Plugin... Bingo


author: Thomas Clemens
body: Hey Vijay,

did u ever get an answer to your question or did you by any chance find a fix for this?


Tags: atl-adm

confluence-server
Transport Error when trying to insert images into page.
Asked by Laura Harris:

I'm having some issues with inserting images into a new page I'm working on. Yesterday I was able to insert images without issue but today when I tried to insert a new image (same format as those I inserted into the page yesterday) I keep getting the following error:  

**id f716edb2-5683-4495-ae9b-782fb256006c. Reason: TRANSPORT_ERROR**   

Any ideas how I can resolve this issue? As a test, I attempted to insert one of the images I successfully incorporated into the article yesterday and received the same error.  

<br />


Answers:
author: Darryl St_ Pierre
body: Known ongoing incident with Atlassian: <https://status.atlassian.com/>


Tags: error
Confluence REST service Admin authentication
Asked by Micha? G?uszko:

I am writing simple REST plugin for Confluence 6.10.1.  

Client require the service to be used without confluence session.  
How can I confirm that request is authenticating as an admin user?  
The request is sent with basic auth.  

Right now I am decoding authentication header and parsing username (which is terrible, I know).  
Is there any method which allows me to try to login with basic auth encrypted string and know which user was logged in, without decrypting it?


Answers:
author: Gonchik Tsymzhitov
body: Hi!

[@Micha? G?uszko](/t5/user/viewprofilepage/user-id/3000072) what is the purpose of provide the service without Confluence Session?


Tags: confluence-server

developer

rest

server
Table of Contents in alphabetical order?
Asked by Yannik Pipek:

I want to get my Table of Contents sorted alphabetically and not by the default document order. Any way to do this?


Answers:
author: Scott Theus
body: HI [@Yannik Pipek](/t5/user/viewprofilepage/user-id/3225192) ,

This is not possible in Confluence. Atlassian has had suggestions to add the functionality in the past but decided that it would not be added.

-Scott

comments: author: Yannik Pipek
body: Thanks for the quick reply.

Its quite sad though as it would have saved me a ton of work and made navigation much more easy.


author: Sharon Welensky
body: So very much agree. What a shame.


author: Daniel G_ Sinclair
body: I would like this as well.


author: Clay Knight
body: Optional Approach

I used the Table of Contents Macro. I then copied the results to an Excel Sheet, sorted the data, and copied / pasted back to the Confluence page as a Table. I then removed the Table of Contents Macro.

Yes, if I add or remove items, I have to repeat the process. Yet, if you are not changing the information that often, you at least have your table in sorted order.


author: Nadia Burborough
body: +1 for this feature


author: Thomas Decloedt
body: +1 for this request. How is this not possible???


author: Chris Orgill
body: +1 for this feature request


author: Bonnie Ferrara
body: I would love to see this feature in the Table of Contents as well. For documentation purposes, it would be much easier to see the topic listed in alphabetical order, and then have the user click on the content and have Confluence take the user to the topic on the page.


author: John Bent
body: +1 for this feature request


Tags: sort

table-of-contents
Multi page export issue
Asked by Matt_Henslee:

Hello!

I'm having an issue that hopefully someone else has encountered in the past and may have some guidance on. I'd like to be able to select specific pages of my Space and export to PDF using the native Confluence exporter with some stylesheet modifications that I've done.

The problem is, single pages "bleed over" into the next page on occasion. Is there a way to force a single Page to export to a single Page using some CSS magic?

I have done some light modifications already, such as font sizing, header and footer, landscape, etc.


Answers:
author: Matt_Henslee
body: My CSS for reference:

```
@page {
size: 11in 8.5in; /* force landscape format */
margin-top: 0px:
margin-bottom: 0px;
margin-right: 0px;
margin-left: 0px;
/* modify presets */
h1 { 
font-size: 24pt;
font-weight: bold;
font-style:italic;
}
@top-center {
content: "HEADER GOES HERE"; /* This is the content that will appear in the header */
font-family: ConfluenceInstalledFont, Helvetica, Arial, sans-serif;
font-size: 8pt;
font-weight: bold;
}
@bottom-center {
content: "FOOTER GOES HERE " "Page " counter(page) " of " counter(pages); /* This is the content that will appear in the footer */
font-family: ConfluenceInstalledFont, Helvetica, Arial, sans-serif;
font-size: 8pt;
font-weight: bold;
}
/* Any other page-specific rules */
}
```


Tags: confluence-server

server
How to insert an image under the new editing experience?
Asked by S?bastien De Varennes:

When using the new experience to create a page, I cannot find out how to add an image to the page.  

The '/image' does seem to offer an option, but when selecting it, nothing happens.  

Is the image insertion still under works for the new editing experience?


Answers:
author: Darryl St_ Pierre
body: Sebastien,

This appears to be a system problem, as it has worked fine in the past. I was able to recreate your experience.

You should submit a bug report if you haven't already.

Darryl

comments: author: Darryl St_ Pierre
body: Actually, there is an ongoing issue with adding files and images in Confluence Cloud. I thought it was resolved earlier.


author: S?bastien De Varennes
body: Thanks! Can you link the issue so that we can follow on it?


author: Darryl St_ Pierre
body: I'm actually not able to find the specific issue, but they have an alert posted on their Status page: <https://status.atlassian.com/>


author: Marios Chrysovergis
body: [@S?bastien De Varennes](/t5/user/viewprofilepage/user-id/1368877) did you manage to solve this? I have the same problem.

comments: author: Darryl St_ Pierre
body: [@Marios Chrysovergis](/t5/user/viewprofilepage/user-id/2763453) , there was no resolution to speak of, it was a system-wide incident at Atlassian on that particular day and time.

What are the symptoms you're experiencing, and what are the steps you're performing?

Thanks,

Darryl


author: Marios Chrysovergis
body: I edit a confluence page and paste a URL with an image ...png However the image it's not showing off but I can see the URL.

Thanks,

Marios


author: Darryl St_ Pierre
body: [@Marios Chrysovergis](/t5/user/viewprofilepage/user-id/2763453) , if you are trying to only display an image, you will need to use the Insert Files and Images tool on the Toolbar.

Old (Classic Editor)- ![old-editor.png](https://community.atlassian.com/t5/image/serverpage/image-id/72634iCE34F0C1CBAA41C8/image-size/large?v=v2&px=999 "old-editor.png")

New Editor - ![new-editor.png](https://community.atlassian.com/t5/image/serverpage/image-id/72635i3FF763F0E3C11930/image-size/large?v=v2&px=999 "new-editor.png").

If you are trying to make a clickable image, it is not currently possible with the new editor.

Darryl


author: Marios Chrysovergis
body: I want to paste this url <https://en.wikipedia.org/wiki/Portable_Network_Graphics#/media/File:PNG_transparency_demonstration_1.png>

to confluence and get the picture in the page (currently I only see the link). This is what I am trying to find.


author: Darryl St_ Pierre
body: [@Marios Chrysovergis](/t5/user/viewprofilepage/user-id/2763453) , I'm not 100% sure, but I do not think that functionality is available or planned. Currently in order for images to display they need to be uploaded to Confluence.

Darryl


Tags: cloud

confluence-cloud

new-confluence-editor
draw.io error saving file and error loading new file
Asked by Fee Benz:

I seem to have an issue inserting a new draw.io file: the page gets stuck loading the new file. Moreover, when editing an existing file an issue occurs saving that file and the error message "error saving file" pops up.


Answers:
author: Matti Haapam?ki
body: Most likely this is connected to this issue <https://confluence.status.atlassian.com/incidents/rqwqbrlt6llz?_ga=2.247945664.697090415.1558531633-427331807.1509968571>

comments: author: Fee Benz
body: Thank you.


author: zlatan
body: tha ks
Creating new page or space loads forever
Asked by Mario Escalona:

Hi everyone,

after migrating Confluence to a new Server and an Update to version 6.15.4 we can not create new pages with templates. After we push the "..." Icon a popup opens with an never ending loading icon. In atlassian-confluence.log we find following:

```
2019-05-06 01:04:59,505 WARN [https-jsse-nio-443-exec-29] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:->[PluginReadWriteTx]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1877435122)-- referer: https://confluence.bks.de/index.action | url: /rest/create-dialog/1.0/blueprints/web-items | traceId: 6792f1ab5ec0464a | userName: FranzDaniel
```

We already try Resolution1 from following kb:  
<https://confluence.atlassian.com/confkb/unable-to-create-pages-or-spaces-the-popup-loads-forever-after-confluence-upgrade-to-5-x-or-6-x-330793034.html>

Installation date is set correctly and we are using mysql-connector-java-5.1.47-bin.jar.

We also drop tables and clear plugin cache how its written in <https://confluence.atlassian.com/confkb/creating-new-page-or-space-loads-forever-744329880.html>

We don't know what to do anymore. Would be nice if you can help us with this problem. If you need more informations, please let us know.

Thank you


Answers:
author: Shannon S
body: Hello Mario,

Thank you for bringing this to us. Besides the warning message you discovered in your logs, could you tell me what error messages are associated with that?

This will start with ERROR instead of WARN as you see here in your example.

Can you also let me know if this issue occurs for all of your users?

Regards,

Shannon


Tags: confluence-server

server
Migrate complete content from confluence 5.8.18 to 6.15
Asked by Avinash Srivastava:

My Environment has confluence 5.8.18 on one server and that plan is to install Latest 6.15 version into another new sever. Then migrate content from old server to new server.

Please suggest if there is any limitations to that.

Avinash


Answers:
author: Kian Stack Mumo Systems
body: Avinash,   

There can be limitations to what you are suggesting. There are no problems from a Confluence perspective moving from 5.8.15 to 6.15 according to [this page.](https://confluence.atlassian.com/doc/confluence-upgrade-matrix-960695895.html)

There can be issues with the underlying supported platforms. For example, Confluence 5.8 supports only PostgresSql 9.2 and 9.3 whereas 6.15 supports 9.4, 9.5, and 9.6.

If you were using postgres on the 5.8 version you currently have installed, you would need to upgrade to a version of Confluence which supports both 9.3 and either 9.4, 9.5, or 9.6. You would need to then transfer that Confluence database to a supported version and continue with the upgrade to the latest Confluence version.   

Without knowing your underlying platforms, I cannot provide any specific recommendations for the upgrade process, but there are several things that you should do throughout the upgrade process.   

1) Review all release and upgrade notes between 5.8 and 6.15 <https://confluence.atlassian.com/doc/confluence-release-notes-327.html>

2) Review all upgrade notes between 5.8 and 6.15

3) Review supported platforms for the current version you are on and the version you are moving to in order to ensure that you will be supported throughout your move.

4) Perform in a staging environment first.

5) Make sure you provide enough resources for synchrony to operation (1 gb on top of Confluences normal requirement).

This is a big move, but it should be worth it once you've gotten there!  

Thanks,   

Kian


Tags: confluence-server

server