youngmon/atlassian-qna huggingface dataset:
JIra system slowness?
Asked by Richard A_ Michaels:

Hi All,  
I've recently seen some slowness in my Jira Cloud system and have had one team mention the same observation. Could this slowness be the result of a bloated system?  

I recently removed 500+ inactive workflows from our system and will be undertaking a thorough review of all other objects within the system.

Our current system is the result of two systems being integrated which resulted in duplicate statuses, custom fields and other objects.

We currently have 159 archived projects in the system. These archived projects hold references to other objects such as custom fields, issue types, etc.

I've already proposed establishing a timetable for deleting archived projects from the system and will be working to establish a better maintenance routine for the system as a whole.

I'm wondering whether the slowness is because of excessive junk in the system.


Answers:
author: John Funk
body: Hi Richard - How many custom fields do you have? And do all of them have a context (or the vast majority of them) with at least one Project and/or Issue Type? Meaning the majority are not all Global custom fields.

comments: author: Richard A_ Michaels
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) we have 614 active custom fields, only 1 doesn't have a context but there are 70+ which are not associated with a project. Custom Fields is on my list of objects to review. but I noticed all the fields associated with Checklist don't have a project associated with them so I've advised the team to be cautious about thinking a field is not used because it's not in a project.


author: John Funk
body: Yes, that's a lot of custom fields. A high number of custom fields in general will slow the system down in Cloud. Many would say it is the number of culprit. And then if you add that there are many that have a global context, that compounds the issue.

We I first started using Jira, I had no idea about the impact of custom fields, and we just piled them on. Then one day we started getting 500 errors all the time. I plowed on through them, but it was very slow, time-consuming, and frustrating.

I started doing some research and found out about the custom fields stuff. I went back through and added a context to 90% of the fields. And then no more 500 errors. And performance as a whole definitely improved and there were less complaints.


author: Matt Doar _Adaptavist_
body: It's worth checking the number and type of apps you have installed as well, and whether some of them can be disabled


author: JM Perrot
body: Hello [@Richard A_ Michaels](/t5/user/viewprofilepage/user-id/4990041)

One of my customers sent me the same experience, their instance is not very large and very well managed so I don't think it's due to a dusty instance but maybe just the connection between the Atlassian DC and you...

I'm curious to know whether this problem persists over time.


Tags: cloud

jira-cloud
Filter update not correct
Asked by C?dric NADAL:

Hello, I have a problem. In my QUALITE (QUAL-) project filters, the "Action manager" column is not correctly updated. The "Action manager" field is a list field which is filled in for each ticket. For example, in QUAL-93, the project displays Christophe BISMES, whereas in the filter "QUAL - Current action manager (all years combined)" it displays Delphine PERICART. Also another example, QUAL-137, the project shows me Julien BRION whereas in the filter "QUAL - Responsible for current action (all years)" the cell is empty. Can you please fix this problem or tell me how to do it?


Answers:
author: John Funk
body: Hi C?dric - Welcome to the Atlassian Community!

Not sure that I completely follow you, but it sounds like if you are looking at the screen for issue QUAL-93 there is a value for the field. But when you run a filter for that same issue, there is a different value in that field. Is that what you are saying?


Tags: cloud

jira-cloud
ERRO TIMED OUT NO SITE
Asked by Arthur Appel:

O site est? dando erro timed out, somente ele, os outros sites da web est?o normais


Answers:
author: Trudy Claspill
body: Ol? [@Arthur Appel](/t5/user/viewprofilepage/user-id/5566321) ,

Bem-vindo ? comunidade Atlassiana.

Esta ? uma comunidade para perguntas relacionadas ao produto Jira da Atlassian. Voc? est? se referindo a um site do Jira que est? tentando acessar?

Em caso afirmativo, voc? contatou os administradores desse site Jira? Como somos uma comunidade de usu?rios, n?o somos administradores de todos os sites do Jira. Voc? precisar? entrar em contato com os administradores do site espec?fico para determinar se o site ficou indispon?vel.

---

Hello,

Welcome to the Atlassian community.

This is a community for questions concerning the Jira product from Atlassian. Are you referring to a Jira site that you are trying to access?

If so, have you contacted the administrators of that Jira site? Since we are a user community, we are not the administrators for all Jira sites. You will need to reach out to the administrators of the specific site to determine if the site has become unavailable.
> The website is giving a timed out error, only it, the other websites are normal
[mobile] cannot create epic from board
Asked by ?????? ??????:

hi, I use iPhone and I try to create Epic on board via iOS Jira app   
when the board is empty I can choose epic or task for the creation item  
but when on board has any item, I can create only task  

Could you help me, anyone?   
Is it a bug or did I miss something?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. After selecting create an issue, you should have the option to change the issuetype. Attaching screenshots for reference.![Screenshot_20240813-104317_Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341425i55FDC941AFC7B255/image-size/large?v=v2&px=999 "Screenshot_20240813-104317_Jira.jpg")![Screenshot_20240813-104332_Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341424iF46AE440E3226D9F/image-size/large?v=v2&px=999 "Screenshot_20240813-104332_Jira.jpg")![Screenshot_20240813-104349_Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341427i39366D78F6E67EB6/image-size/large?v=v2&px=999 "Screenshot_20240813-104349_Jira.jpg")![Screenshot_20240813-104358_Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341426i0FF2B6DE2A2E3342/image-size/large?v=v2&px=999 "Screenshot_20240813-104358_Jira.jpg")


Tags: cloud

jira-cloud
Can't create a sprint
Asked by Andrey Ivanov:

Hello, I encountered a problem that a person in a certain project on one of the boards cannot create a sprint, although his role is "Manage sprint". What could this be connected with?


Answers:
author: Anandhi Arumugam
body: Hi [@Andrey Ivanov](/t5/user/viewprofilepage/user-id/5459964) Please make sure that the user has "Manage Sprints" permission on all the projects associated with this Board. So I would check the board query to see if it includes multiple projects and add the user to "Manage Sprints" permission on all those projects. Hope this helps!

comments: author: Andrey Ivanov
body: Hello [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450) ! Thanks for the answer, the board has filters that include other projects where this person is not, could this have any effect on him not being able to create sprints?


author: Anandhi Arumugam
body: [@Andrey Ivanov](/t5/user/viewprofilepage/user-id/5459964) Yes. To be able to Manage Sprints on a board, the user should have Manage Sprints permission on all Projects in the Board.


author: Andrey Ivanov
body: Thanks you so much


author: Anandhi Arumugam
body: No worries, Glad to help.


author: Andrey Ivanov
body: I just clarified that until recently a person could create prints, although he was not in other projects, maybe there was some kind of update?


author: Anandhi Arumugam
body: Did you have the same Board filter?


author: Andrey Ivanov
body: Yes, it was the same filter, maybe slightly modified


author: Anandhi Arumugam
body: Oh..that's interesting. Could you please try to use the permission helper to see what it says?


author: Andrey Ivanov
body: The permission assistant can only show an example of some task, but the problem I have is that it does not have a button to create a sprint, while, as far as I know, if it was a board filter, there would be a button, but it was would be gray


author: Anandhi Arumugam
body: So after giving project permissions on all projects in the board, the user still has issues in creating and starting a Sprint?


author: Andrey Ivanov
body: Hello! Unfortunately, I cannot grant access to all projects, even for the duration of the test


author: Anandhi Arumugam
body: I get that, but unfortunately, to be able to Manage a cross-project board, the user needs to have Manage Sprints permissions across all these boards. If you don't prefer to have this, then please split the project's board filter to be specific to this project and associate with existing board or create a new board that this user can manage.


author: Andrey Ivanov
body: Thank you for spending time with me, I'll think about how to implement it all, have a nice day


author: Anandhi Arumugam
body: No worries.


author: Andrey Ivanov
body: I tried adding a person to all the projects that are in the filter, it didn't work


author: Andrey Ivanov
body: You were absolutely right, sorry, adding users to these projects was the right decision


Tags: board

cloud

jira-cloud

sprint
How to add timeline
Asked by Dr_Win_ST:

After I create Epic then story or task the green icon ones, I can create timeline only for epic but I wanna add for each story or task as well. How should I do?

![Screenshot 2567-08-10 at 09.31.09.png](/t5/image/serverpage/image-id/341219i3F91902AAD3B93B7/image-size/large?v=v2&px=999 "Screenshot 2567-08-10 at 09.31.09.png")


Answers:
author: Mathias Richter
body: Hi [@Dr_Win_ST](/t5/user/viewprofilepage/user-id/5540247)

the following page shows you which functionality is available in the timeline (which includes plannign for Stories or Tasks): <https://support.atlassian.com/jira-software-cloud/docs/schedule-work-for-scrum-teams-on-your-roadmap/>

Depending on the way how you would like to schedule your work items, you need to configure the timeline accordingly. You can either choose to plan by sprints or by dates (start and end). You can define which fields define the start and end date in this case: <https://support.atlassian.com/jira-software-cloud/docs/enable-child-issue-planning-for-kanban-teams-on-the-roadmap/>

Please check those documents and let me know if you need any additional support.

comments: author: Dr_Win_ST
body: thank you so much


Tags: cloud

jira-cloud
"Not in Resource" - Jira Team Board
Asked by Fritzie Quizon:

I know the issue, but don't know how to solve it..  

"Not in resources" is showing because I think that other team members are not associated/included with the project. They have Jira Account but i think they are not included in the project.

![Screenshot 2024-08-12 at 7.37.04?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341218i72FBC2508B4AA515/image-size/large?v=v2&px=999 "Screenshot 2024-08-12 at 7.37.04?PM.png")


Answers:
author: Vronik
body: Hi

Look at this article, maybe can help you

<https://support.atlassian.com/jira-software-cloud/docs/add-people-to-team-managed-projects/>

Regards


Tags: cloud

jira-cloud
How to reject issue based on issue id using REST API/Jira Python?
Asked by kumar:

Hi all,

I am trying to change the status of Jira issue using it's ID.

Below is the code snippet, I am using-. Unfortunately, it is not working.

```
?
```

```

```

```
for issue_id in issue_ids:

    JIRA().transition_issue(issue=issue_id, transition='Rejected')

Can anyone help me with this?

Thanks in advance
```


Answers:
author: Vijay Dadi
body: The transitions will not work when there are approvals attached to any status.

First do REST api call to get the approval ID using the below endpoint with GET method.

https://\<CUSTOMER\>.atlassian.net/rest/servicedeskapi/request/{{issue.key}}/approval

approval id from the response and store it in a variable {{approvalid}}

Now do an approval call to a below endpoint with POST method to approve the request

https://\<CUSTOMER\>.atlassian.net/rest/servicedeskapi/request/{{issue.key}}/approval/{{approvalid}}

with the body as

{  
"decision":"approve"  
}  
This is a working automation which I am using, let me know if it works.


author: Trudy Claspill
body: Hello [@kumar](/t5/user/viewprofilepage/user-id/5559400)

What is the result of trying to execute that code? Do you get an error?

Based on the example provided here:

<https://jira.readthedocs.io/examples.html#transitions>

...you should not be including **issue=** and **transition=** in the parameters. The parameters should be just the actual values.

comments: author: kumar
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you for your response.

Unfortunately, I can not use Jira Python library. Therefore, I have written REST API based script. please check below. But still it is not working. Am I missing something here?

```
url = "<domain-name.atlassian.net/rest/api/2/issue/{id}/transitions?expand=transitions.fields"

headers = {

  "Accept": "application/json"

}

for issue_id in issue_ids:

    response = requests.request(

   "POST",

   url.format(id=issue_id),

   data={

        "update": {

        "comment": [

            {

                "add": {

                    "body": "Issue is rejected."

                }

            }

        ]

    },

   "transition": {

     "id": "161"

   }

  },

   headers=headers,

   auth=auth

   )
```

The above script is not working.  
Can you help me with this please?  
Thanks in advance


author: Trudy Claspill
body: What is the result of trying to execute that code? Do you get an error?

In the first line are you replacing **\<domain-name.atlassian.net** with the actual base URL for you site?


Tags: cloud

jira-cloud
Enable / Disable Atlassian Intelligence
Asked by Yatish Madhav:

Hi all

Is there any notifications or UI notices that are presented to our Jira (Software or SM) users whenever we enable or disable AI on our site/org?

I am asking because we want to test some of the AI features within our team prior to enabling it for everyone to use.

Thank you

Yatish


Answers:
author: Jack Brickey
body: No notifications would be sent to your users. If you don't wish to enable for your users consider testing in your sandbox. If you haven't yet created please see this article - [create-a-sandbox](https://support.atlassian.com/organization-administration/docs/create-a-sandbox/)

comments: author: Yatish Madhav
body: Thanks [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) - so would the AI features available in the sandbox be exact same as that in the production instance?

I want to test AI features between Jira, JSM, Confluence and Bitbucket ...

But, as mentioned above, I would like to test it silently and not have all users us AI until we "launch" it internally and after we test it ourselves first.

Thank you


author: Jack Brickey
body: Hi [@Yatish Madhav](/t5/user/viewprofilepage/user-id/3279728) , I can't say for sure but would certainly hope/expect so. You could send a support request to Atlassian to ask.


Tags: ai

atlassian-intelligence

cloud

jira-cloud
Smart Values - filter and print labels field
Asked by Jacob Stephenson:

Hey there!

I currently have a custom field **"Field A"** of type **labels**. I have an automation which generates a subtask, then populates the description with the labels. This currently runs through

```
{{triggerIssue.Field A.join("\n")}}
```

I find the same result using

```
{{#triggerIssue.Field A}} {{.}} {{/}}
```

I've written the labels in the format "Table:column", referring to relational database tables and columns , e.g. "Events:score" or "Colour:value".

I want to display only those labels which start with "Events:" in my new subticket, but I haven't been able to get the if logic working at all. For instance, even the following prints nothing into the description

```
{{#triggerIssue.Field A}}
{{if(.)}} Hello!
{{else}}
Goodbye!
{{/}} {{/}}
```

What's the solution?


Answers:
author: Bill Sheboy
body: Hi [@Jacob Stephenson](/t5/user/viewprofilepage/user-id/5566188) -- Welcome to the Atlassian Community!

There are at least two ways to do this with automation rules...

Use the [match() function with a regular expression](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match--) to return the list of matching labels:

```
{{issue.labels.match("((Events|Colour):.++)")}}
```

Use the iterator (as you are trying) with text functions, and a variable. Some rule functions can work with an implied parameter within an iterator. In this case, we use [startsWith()](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#startsWith-String-str-) with the implied {{.}} as the source, and then later extract the matches back into a list.

* action: create variable
  * name: varFilteredLabels
  * smart value:

```
{{#issue.labels}}{{#if(or(startsWith("Events:"),startsWith("Colour:")))}}{{.}}, {{/}}{{/}}
```

* Use the variable to create the list of values needed. Note that we always added a comma after values above, and so that must be removed before splitting the list.

```
{{varFilteredLabels.substringBeforeLast(",").split(", ")}}
```

Kind regards,  
Bill

comments: author: Jacob Stephenson
body: Thanks Bill!!

I've attempted the top solution so far, which is more elegant and for which I thank you. Will check the other for my education.

Yours gratefully,

Jacob


author: Bill Sheboy
body: Awesome; I am glad to learn that helped!

Each approach has its benefits for searches / parsing, so they are good to keep in the toolkit:

* The first one searches on the entire inline, iteration value, and then requires more parsing for structured result handling. And it supports dynamic searches for stuff outside of the iteration scope. e.g., One field contains the search criteria to search within another field.
* The second one filters on any field within the iteration scope, and then allows processing of other fields. e.g., Filtering the result of a Lookup Issues action to make a bulleted list of issue data.


Tags: cloud

smart-value
Dependencies between different projects
Asked by Kai Hoyler:

Hello all,

in our company we have several project teams and several service teams which all have different Jira projects in our instance. The members of the teams have only access to / rights on their own projects.

Some issues in project teams are actions in a service team and therefore need to be (currently manually) created in the service team project as a similar issue and the issues have logically dependency which are currently not linked in the system.

How can we solve technically, that the dependend issues are created and linked automatically? Can you recomand a best practice setup for this kind of requirement?

Thank you and warm regards  
Kai


Answers:
author: Nicolas Werle _Decadis AG_
body: Hello [@Kai Hoyler](/t5/user/viewprofilepage/user-id/5566209),   
I am part of the Support Team for Decadis and I would like to share with you some information about our app.

[Jira Workflow Toolbox](https://marketplace.atlassian.com/apps/29496/jira-workflow-toolbox?hosting=datacenter&tab=overview) is a powerful app that can help you customize workflows with versatile Conditions, Validators and post functions.

You can use the**Create issue post function** to automatically create and link issues. You can find more information and use cases here: <https://apps.decadis.net/display/JWTSDC/Create+issue#>

If you need more information, you can always visit our **[documentation](https://apps.decadis.net/display/JWTSDC)** or contact us via our **[Service Desk](https://support.decadis.net)**.

With kind regards,

Nicolas


author: Anandhi Arumugam
body: Hi [@Kai Hoyler](/t5/user/viewprofilepage/user-id/5566209) You could do this in various ways, but please try the following:

Use Automation Rules to create issue in another project from various triggers. You can also set issue links in the same Automation.

Hope this helps!

comments: author: Kai Hoyler
body: Hello [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450) ,

thank you for your hint with the automation rules. This was indeed the only thing I had in mind, too. If I do it like that there will be lots of rules to be created and maintained.

What are the other ways you are thinking of? Are automation rules the only way to implement inter-project work between different teams?

Thanks for some more input.


author: Anandhi Arumugam
body: You could try apps like

1. Script Runner - Gives you post-functions to create issues from a transition

2. Elements Copy \& Sync where you can create recipes if you want to copy field values from the source issue to target

3. JMWE - To create issues from transition


Tags: data-center

jira-data-center
The CSV import page no longer works. This was working about a week ago. Will this be fixed?
Asked by Steve Stean:

I have a customer who would like to move their tracking to Jira. I generated a test CSV file and successfully used the new format CSV import. The file format needed tweaks so I tried today to uploaded tweaked version, but the CSV import page is not working. I tried in 2 broweser, Firefox and Edge. Is this a temporary problem? Many thanks for any help.


Answers:
author: Billy Drai
body: Hello,   

I was having the same problem. It seems it's not longer possible to import throught System -\>External System Import -\> selected CSV. All links are no longer working.

Through the other path Create Projet -\> Import Data links are working. But it seems it's only for new Jira project and not for existing one.

I have used the first path 2 weeks ago and it was still working.


author: Zane Pelude
body: I am experiencing the same issue. I was following steps System -\>External System Import -\> selected CSV and it opens the "Upload CSV" step but none of the buttons or links are active. You cannot click on anything, not *Back* button, can't select anything, can't drop the file or open links on the description, can't expand the Advanced file configuration options. It is all frozen. ![csvError.png](https://community.atlassian.com/t5/image/serverpage/image-id/341701i728AE6F760BB2581/image-size/large?v=v2&px=999 "csvError.png")


author: Prachi Bolar
body: Hi Steve,

Welcome to the community.

Could you please confirm if you trying to import csv by below steps

- Navigate to projects \> create project

![Screenshot 2024-08-13 at 11.24.16?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341433iF0EF88C5FD8969FD/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 11.24.16?AM.png")

- Import data

![Screenshot 2024-08-13 at 11.24.00?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341434iC2F47EB133CE01D0/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 11.24.00?AM.png")

Thank you,

Prachi


author: John Funk
body: Hi Steve - Welcome to the Atlassian Community!

What are the steps you are doing to start the Import? What kind of project are you importing into?


Tags: cloud

jira-cloud