youngmon/atlassian-qna huggingface dataset:
setup page looping
Asked by ????????????? ???:

Hello

After we restarted server all confluence pages start to looping us to http://localhost/bootstrap/selectsetupstep.action

and the text on that page is:

"Your confluence instance is already completely setup.

Return to Confluence."

We didn't change any options.

Why does this think its the setup page, and that that i want to do additional setup?

I tried option "Return to Confluence." and it looped me back to http://localhost/bootstrap/selectsetupstep.action

Also I tried to go to page http://localhost/login.action and it looped me back to "http://localhost/bootstrap/selectsetupstep.action"

I'm really stuck

Thanks in advance,

Anton


Answers:
author: Gregor Kasmann_Actonic
body: Could you please upload the contents of your \<install folder\>/logs/catalina.out and \<data folder\>/logs/atlassian-confluence.log

comments: author: ????????????? ???
body: Thanks for responding!

Files are pretty big to upload content from them here, so i uploaded them on google drive

atlassian-confluence.log

<https://drive.google.com/open?id=1hUCiAmHGSE1HzRUsNztV9czQcnwVDCle>

catalina

<https://drive.google.com/open?id=1BD3G6Ee1QOAQ1YzEjXBr3wZrJegwAR6y>


author: ????????????? ???
body: I'm really looking forward to your answer


Tags: confluence-server

server
Restricting pages in Confluence based on project access rights from JIRA
Asked by Tim Struyf:

Hi,

We are using both JIRA and Confluence for our projects.

Some of our projects are confidential this means we have to restrict access rights in JIRA and Confluence.

In JIRA we do this by defining the users who can access the JIRA project "Users and roles" of the JIRA project.

In Confluence we also have a page for each project and we also want to restrict access rights to that page which we do by setting page restrictions.

This works fine, but this means we have to grant people access twice, once in JIRA and once in Confluence

Is there a way to take over the project access rights from JIRA and apply them on the Confluence page?

Already looked into creating an active directory group, but that would create a lot of overhead... and is also not easy to manage.

Thanks for your feedback

Tim


Answers:
author: Amith Mathur _Appfire_
body: Hi [@Tim Struyf](/t5/user/viewprofilepage/user-id/2026121)

You would have do manually, if you want to take over the project access rights from JIRA and apply them on the Confluence page.

We do have an option provided both JIRA and Confluence use the same Active Directory. Reading your requirements, we can suggest that the permissions be given on a group to group basis. For example, a secret project in JIRA can be given access to a Group called, "secret-group". This same group will be given access to the Confluence Secret space.

Basically, Confluence spaces will have group based permissions and JIRA projects will also have same group based "Users and roles" permissions.

You can refer the following links

* [Permissions and Restrictions in Confluence](https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html).
* [Page Restriction in Confluence](https://confluence.atlassian.com/doc/page-restrictions-139414.html).
* [Restrict User Access in JIRA](https://confluence.atlassian.com/jirakb/limit-restrict-user-s-project-access-280069544.html).

Thanks,  
Amith Mathur


Tags: jira
Using Confluence for Project Management Office Content
Asked by Mike Lipa:

I have been using Confluence on a project level but we are exploring of using Confluence on an Enterprise level. Some of our projects are Waterfall and some are Agile. I was hoping if someone can provide insights as to the quick wins we can experience if we switch our intranet content / workspace to Confluence?

I fully understand its benefits on a project level, but would like to hear some insights on an enterprise level view.

Cheers!


Answers:
author: Mike Lipa
body: Thanks Stefan :)


author: Stefan Kleineikenscheidt _K15t_
body: Cool. If you need to store structured information (aka metadata), make sure to look at page-properties and and the page-properties-report macros. They are not ideal, but they work pretty well in many cases.


author: Mike Lipa
body: thank you Stefan, yes it does.

Confluence seems more interactive and collaborative. I have been using it in project and product development capacity. I just haven't used it on an enterprise capacity where we will also be relying on it as a content management (storing project related information).

-Mike


author: Stefan Kleineikenscheidt _K15t_
body: Hi Mike,

i've been both using Confluence in my company ([www.k15t.com](http://www.k15t.com)) and in a huge cooperation, before I started K15t. My experience in both cases was that the content in Confluence becomes a lot more accessible and interactive.

For example, process descriptions or project dashboards can be displayed in Confluence. As it seems you are already using Confluence for your project docs, it seems to be especially useful to have your project management office content I the same place.

Hope that makes sense!

-Stefan


Tags: cloud

confluence-cloud
Atlassian companion encoding issue
Asked by ?????? ??????????:

Hi all,

we update confluence from 6.5.1 to 6.11.2. Now when we edit xlsx files with new functional - atlassian companion we have encoding problems in the comments. we see encoding problems when use confluence macros "attachments" on page.

![1.PNG](/t5/image/serverpage/image-id/33161iC32EA560B19907FE/image-size/large?v=v2&px=999 "1.PNG")![3.PNG](/t5/image/serverpage/image-id/33163iC4A66B7E9D96AC7B/image-size/large?v=v2&px=999 "3.PNG")![2.PNG](/t5/image/serverpage/image-id/33162iA7EFD0ABB9ADEC9B/image-size/large?v=v2&px=999 "2.PNG")


Answers:
author: Sattesh M
body: This turns out to be a bug with the Translation where when the user's profile language is set to anything other than English, the sentence, "Uploaded from Companion app", is not translated properly.

* [CONFSERVER-56469 - "Uploaded from Companion app" not translated to other supported languages.](https://jira.atlassian.com/browse/CONFSERVER-56469)

Hope that helps!  

Cheers,  
Sattesh


author: Shannon S
body: Hi Michael,

It appears that this same case was reported via your System Administrator to our support team.

We're currently gathering information about your issue, and will reply via the support case.

Please feel free to update this question once it's resolved with the proper solution so that we can help users in the future to correct the same issue.

Regards,

Shannon

comments: author: ?????? ??????????
body: Hi all.  

Thanks for your answers. I (System Administrator) created ticket to atlassian support.  

We will wait solving this issue in the next releases.

I noticed one more bug (maybe) - when i create support.zip from Troubleshooting and support tools i see this image![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/33310i7F4686E244D68BA9/image-size/large?v=v2&px=999 "1.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/33309i673ABEE399482203/image-size/large?v=v2&px=999 "2.png")

File was created on filesystem, but this process is still working for an hour and more and not ending... Because of that i can download support.zip file only from confluence server. It is very uncomfortable. This happens with any choice of different logs


Tags: companion-app

confluence-server

server
How to download all documents into one pdf from confluence
Asked by Helen Andrews:

Hello,

We are migrating to confluence from another program for our board meetings. Many documents are attached separately to one meeting. Is there an ability (or an add-on) that will allow us to save all the documents as one single pdf all at once? At the moment all we can do is open and save individually.

Have tried searching online with no success.

Help appreciated!


Answers:
author: Tobias Anstett _K15t_
body: Hi Helen,

Unfortunately the short answer is "No" :(

There is no solution which will merge all documents (attachments) into a single PDF file.

There is a feature request for this kind of functionality for the Marketplace App "Scroll PDF Exporter for Confluence" which can be watched at <https://k15t.jira.com/browse/EXP-344>.

Best, Tobias

comments: author: Helen Andrews
body: Thank you Tobias Anstett,

Do you think it is something that could be implemented? The platform we are migrating from is Boardworks by Computershare and this created all the documents into one pdf at the click of a button.

Helen


author: Tobias Anstett _K15t_
body: Hi Helen,

This really depends - merging multiple PDF files into a single one is a different use case related to merging all kind of files into a single PDF.

Speaking technically, the first use case sounds like it can be implemented, the later one is really complex. As there is not solution out there it requires custom development, a solution partner or vendor as mentioned above getting involved.

Best, Tobias
Is it possible to grant a person the ability to reset user passwords but no other admin rights?
Asked by Kathryn Jackson:

I am trying to grant a couple of people the ability to send the "reset password" email for members of their group. It is for Confluence Cloud. I don't want them to have any other admin rights. Is this possible? If so, how? Thanks for helping. Kathryn


Answers:
author: Tobias Anstett _K15t_
body: Hi Kathryn,

In all Atlassian products I am aware of only admins can execute the "reset password" action.

However if you are using Confluence Cloud with Atlassian ID, you can recover passwords using <https://id.atlassian.com/login/resetpassword> . As you need to provide the users' email to send a reset request this still involves the corresponding user.

Best, Tobias


Tags: cloud

confluence-cloud
Whena service desk customer is invited to knowledge base space, service desk access is removed
Asked by Craig Doran:

I recently set up a customer to access a service desk. This all worked as planned and customer had access to service desk and the knowledge base (pop up window only) articles that matched their search criteria.

However when I add the customer directly to a GROUP and gave that group permission to access the FULL knowledge base (i.e. with access to full index, tree, full pages) when they logged out and tried to log in to service desk it came up with a message saying 'you don't have access to any service desk'

Is this issue known and what setting have I missed that causes this.

These are the full steps I followed (Note that knowledge based is already linked to service desk)

SERVICE DESK

1. I opened up service desk
2. Created an organisation
3. Created a customer and added that customer to organisation
4. Invite email was sent, customer clicked on invite and followed steps to create log in.
5. Customer could log out, and log in (SO FAR SO GOOD)

CONFLUENCE SPACE

1. Opened up Confluence / Settings / Site Administration - User Management
2. Select Invite User and add customers email, untick ALL of the application access boxes
3. Assign the customer to a group (previously created and group was given access to relevant knowledge base space)
4. Select Invite user and email is sent customer

THIS IS WHERE THINGS SEEM TO GO WRONG

The email the user gets sent prompts them to a log on page (i.e. not a log in setup page) where it is assumed the log in details for the service desk will be the same. However a message comes up saying incorrect email or password.

Back on the Service desk page, if the customer logs out, when they select log in again, the are taken to a page which says "Your group uses single sign on" and provides button which says Log in with single sign on (there are no other options). User selects this and is taken to general Atlassian log in page. When user logs in the service desk page states

**No Access**

**You don't have permission to view the portal**


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Craig Doran](/t5/user/viewprofilepage/user-id/591426)

* You should try to create another (local) group called e.g. "externals".
* Then give product access to that group.
* Place your customer in this group.
* Let him try again

Let me know if that works.


Tags: jira-service-desk
Access to linked FULL knowledge base for Jira Service Desk customers
Asked by Craig Doran:

I know how to give service desk customers access to a knowledge base through the service desk. But this only gives them access to individual pages (which has limitations as users can't see full images or play instructional videos.

Is it possible to give a service desk customer access to the full knowledge base which allows them to navigate trough the index (tree), expand images ect without assigning one of the paid licences


Answers:
author: Abel Lineberger
body: Craig, try this.

1. Convert the Service Desk User to an Atlassian account.
2. In the converted User's account settings remove the checkmarks for all Atlassian applications. (thus no added user on your subscriptions).
3. Login in to atlassian as that user. You should have read only access to all knowledge bases in Confluence.

We did the above for a while, but managing the overhead (every user needs their own Atlassian account, even if they don't cost anything) became too much.

Instead we added a Contents page and on that page we added an excerpt that includes an info box with a link back to the Contents page as well as a link back to the Support Portal. All of our documentation now includes an Excerpt Include macro back to that Excerpt on the Contents page. We also have a curated section in the header of each article that points to related links, so that if a given function relates to other functions, our document team can link the pages. It's one way to address Atlassian's continued shortcomings with the Service Desk knowledge base portal.


author: Shannon S
body: Hi Craig,

The users will only have access to the space that you link to Jira Service Desk as a knowledge base.

There's a feature request below that, if implemented, would enable your Service Desk users to navigate Confluence and few any content that was also enabled for anonymous users.

* [CONFCLOUD-30161](https://jira.atlassian.com/browse/CONFCLOUD-30161)

For the time being, if you were to make your instance available to anonymous users, then your Jira Service Desk customers can browse your content, *provided that they are not currently logged into their JSD Customer account.*

Let me know if you have any questions.

Regards,

Shannon


Tags: jira-service-desk
what is the difference between an anchor and table of contents?
Asked by Laura Matteliano:

I am trying to create a table of contents to link to headers on the page to direct readers to a specific section. When I use Anchors, it is not visible when I publish and when I use Table of contents, it duplicates the section and send the reader to another page. Please help!


Answers:
author: Ravi Varma
body: Hi [@Laura Matteliano](/t5/user/viewprofilepage/user-id/1900989),

* Table of Contents and Anchor are two different features. You can use them together or separately.
* If you use **Table of Contents** macro, all the Headers used in that page will be automatically captured in the **Table of Contents** macro and the user will be able to see the headers at a single place. This is useful, when the page is lengthy and bulky
* **Anchor** provides the user an option to directly go to any desired location in the page.
* If you are trying to use both for directly going to headers, then I agree with you that the functionality is duplicated. But typically, we use **Anchor** for non-headers area and **Table of Contents** for headers.

Regards,

Ravi Varma

comments: author: Laura Matteliano
body: Great, understood and got it sorted out. Thanks Ravi!
Confluence Plugins displaying in Individual Users Permission screen
Asked by Terri Yeago:

Why does the plugins I have on the Confluence Cloud instance show up under Individual Users in Permissions? Can I remove them without affecting their function in Confluence?

Here are the add-ons that are listed:

Copy Space for Confluence (addon_ac-copy-space)

Questions for Confluence (addon_com.atlassian.confluence.plugins.confluence-questions)

AnnouncerC (addon_com.wittified.atl-announcer-confluence)

Chat Notifications (addon_confluence-chats-integration)


Answers:
author: Sani
body: .


author: Tobias Anstett _K15t_
body: Hi,

When you install an app on Confluence Cloud you will get the "requested scopes" prompted. These define with which privileges the app can act on your system e.g. read / write / admin. Therefore the cloud app will act as the corresponding addon_ user.

As soon as you remove these users from a space their functionality won't work correctly anymore. E.g. menu entries etc still showing up, but actions executed might fail.

This is also true if you use apps which need to access pages however these pages have view / edit restrictions which do not allow the app to execute its actions.

So the short answers is "No" you should not remove these users if not required.

Best, Tobias

comments: author: Sani
body: Hi [@Tobias Anstett _K15t_](/t5/user/viewprofilepage/user-id/544721) ,  

We have several add-on users that we want to add to groups for better management of space permissions. However, these users are not visible when we attempt to add them to groups, creating confusion.


author: Brian Taylor
body: We have just started migrating from the Data Center to the Cloud. We noticed these add-on permissions as well and our users are very confused about what this is and have a high potential of users removing access for add-ons by mistake. l

It would be best if Atlassian moved the add-on permissions to a new tab or separated them under the users to have two separate sections (i.e., Users vs. Add-on permissions)).


Tags: cloud

confluence-app

confluence-cloud

permission

user
Encountering " Failed to register with host xxxxxxxxxxxxxxxxxxxxxxxx" error while developing an app.
Asked by Charitha Veeragandham:

Hi All,

I am trying to develop an app for Confluence cloud. But unfortunately, I see this error while registering for the add on,

Failed to register with host <https://xxxxxxxxxxxxxxxx.atlassian.net/wiki> (401)

Add-on not registered; no compatible hosts detected.

Can anyone please help me with this error?

Thank you!


Answers:
author: Daniel Eads
body: Hi Charitha,

We have a [dedicated Developer Community](https://community.developer.atlassian.com/) that might be good to check out for plugin development related questions. Since the topics are more focused, it's easier for other developers to watch the questions coming in and provide guidance.

Before creating a new post on the Developer Community however, it might be worth double-checking that your Cloud instance has development mode enabled - [check Step 2 in the Cloud development Getting Started guide](https://developer.atlassian.com/cloud/confluence/getting-started/) if you're not sure on that.

Cheers,  
Daniel

comments: author: Charitha Veeragandham
body: Thank you for helping me out. I am now able to use the app in Confluence. But for some reason, I see the following error in my confluence page,

```
Tunnel eff87c56.ngrok.io not found
```


Tags: atl-dev

confluence-cloud

developer
Why are gadgets in confluence randomly failing with a licensing / application error?
Asked by Drew Angell:

I'm trying to add Jira gadgets to my Confluence pages. The experience I'm having is that sometimes it works, sometimes it doesn't. When it doesn't work I get this message:

![image.png](/t5/image/serverpage/image-id/33127iCC8970C8E4340B3C/image-dimensions/433x117?v=v2 "image.png")

Sometimes this message will be displayed in the configuration of the gadget so that I can't even set it up. Other times it will allow me to configure it just fine, and then when I view the page the gadget will sometimes load properly, and other times it will end up displaying this same message. At this point I can keep hitting F5 and sometimes it will load, sometimes it will not.

This is not a very good experience at all, of course. Any information on how I can get this resolved would be greatly appreciated. Thanks!


Answers:
author: Suren Raj
body: Hello, Andrew and Shawn!

Hope you're having a nice day. We're sorry to say that you're currently being affected by a known bug on Confluence that is already being worked on with the highest priority.

You can refer to the report on the URL below:  
- [CONFCLOUD-57804 - JIRA Gadget macros fail to load](https://jira.atlassian.com/browse/CONFCLOUD-57804)

We've taken the freedom to add you as a watcher for this bug report so you don't miss any updates related to it.

Kind regards,  
Suren Raj

comments: author: Shawn Masters
body: Thanks Suren!


author: Drew Angell
body: Thanks for the feedback. I'm a little confused, though. This ticket you referenced has been open for almost a year. Is that how long tickets with Highest priority typically take or did this thing just recently pick up steam because it's starting to happen more?


author: Roman_Bozeman
body: I am getting this same behavior and it is October 2020!!!


author: Shawn Masters
body: We are seeing a similar issue in our Cloud instance, where the system spits out the error above or will mention an SQL Error. This might be an Atlassian issue - we just raised a request with them to check into it as it just started last week.


Tags: cloud

confluence-cloud

jira

jira-cloud
Win 2012 AD Ldap configuration for Confluence Server
Asked by Paul Hackett:

I want to sync only certain users and groups so I have setup a confluence group called SCI-Confluence in AD that contains these users and have the groups in a specific OU.

When I do a quick test that comes back fine so my server settings are good.

My users are in OU=Staff,OU=SBSUsers,OU=Users,OU=MyBusiness

My groups are in

OU=Security Groups,OU=MyBusiness

Under the Configure LDAP User Directory I have my Base DN setup as DC=Company,DC=Local

I specify an Addition User DN: OU=MyBusiness, the same for Additional Group DN

I have tried a number of User Object Filters including:

(\&(objectCategory=Person)(sAMAccountName=\*)(memberOf=cn=SCI-Confluence,OU=Security Groups))

(\&(objectCategory=Person)(sAMAccountName=\*)(memberOf=cn=SCI-Confluence,OU=Security Groups,OU=MyBusiness))

I've tried changing the Additional user DN to

(\|(ou=sbsusers)(ou=users)),ou=staff

and a myriad of other combinations but I just can't seem to get the syntax correct so any help would be appreciated.

[Link to Confluence Log](https://www.dropbox.com/s/b5rgeevkwxlcoyz/atlassian-confluence.log?dl=0)


Answers:
author: Shawn C
body: Hi Paul,

Sorry to hear you're experiencing some issues with your LDAP AD Filters. From the logs, it looks like we're receiving LDAP Error Code 32; in this particular situation with Data 0, it indicates you're [missing the Defined DN](https://confluence.atlassian.com/pages/viewpage.action?pageId=820119309) in the filter.

Looking at [an example filter](https://confluence.atlassian.com/pages/viewpage.action?pageId=792496933), it specifies the FQDN of the group including your Domain details:

```
(&(objectCategory=Person)(sAMAccountName=*)(memberOf=cn=CaptainPlanet,ou=users,dc=company,dc=com))
```

I would recommend trying to match your memberOF filter to that example. If we're still experiencing issues with syncing after updating the filter, please check the Confluence Logs for any new LDAP Error Codes and let me know.

Regards,  
Shawn

comments: author: Paul Hackett
body: Shawn,

Sorry for the long delay in replying I was on vacation.

Thanks for the suggestion so I was able to get it working by having by base DN set to DC-sciinc,DC=local, leaving the additional User DN and Additional Group DN fields blank under the LDAP Schema section and my User filter set to (\&(objectCategory=Person)(sAMAccountName=\*)(memberOf=CN=SCI-Confluence,OU=Security Groups,OU=MyBusiness,DC=sciinc,DC=local))

This worked, thanks for your help!


Tags: confluence-administration

confluence-server

ldap

server