youngmon/atlassian-qna huggingface dataset:
Reload the page by clicking Filter
Asked by Fred A_:

In the previous version of Jira, when you clicked on Filter, the page was reloaded. When clicking on filters around the new Jira work management, the page does not refresh. Is there any way to solve this?

![Screenshot 2023-09-21 094416.png](/t5/image/serverpage/image-id/281951i5243990ABD80C14F/image-size/large?v=v2&px=999 "Screenshot 2023-09-21 094416.png")


Answers:
author: Peter Van de Voorde
body: Hi [@Fred A_](/t5/user/viewprofilepage/user-id/5322333) ,

<br />

Welcome to the Atlassian Community.   

Can you elaborate on why you need a full page refresh to occur when you click on filter?  
I'm assuming that they're doing a partial page refresh, which is quicker and less resource intensive than a full refresh.  

Cheers,  
Peter

comments: author: Fred A_
body: Hello,

Thank you for the message.

When I switch from one filter to another the page does not reload. I also need to refresh the page to see the updated status of the issues.

Regards


Tags: cloud
Is it possible to limit the timeline view to working days in projects?
Asked by Backoffice:

![Unbenannt.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/281819i39440C6A4703B5AE/image-size/large?v=v2&px=999 "Unbenannt.PNG")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. At the moment its not possible to configure working days and we have the FR in JWM : <https://jira.atlassian.com/browse/JWMCLOUD-499>
Not receiving email when issue created
Asked by ArkSigner Admin:

I have a work management project for IT processes. Users create issues with system mail and they can't get notifications in the create step. I check global mail settings, outgoing mail and project's notifications. There doesn't seem to be a problem.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please have the user to check the personal settings in the account.

![Screenshot 2023-09-21 at 9.51.30 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/281916i6C440E55191F36B6/image-size/large?v=v2&px=999 "Screenshot 2023-09-21 at 9.51.30 AM.png")

comments: author: Amit Kumar Singh
body: notifications are checked but still not getting email, this new JSM project..


Tags: cloud

jira-work-management-cloud
What is agile?
Asked by Lee Zuvanich:

Please help me understand if I should use agile or waterfall for my project style.


Answers:
author: Manoj Gangwar
body: Hi [@Lee Zuvanich](/t5/user/viewprofilepage/user-id/5188207)

Welcome to the Atlassian Community!!

Please refer to the below link for differentiation.

<https://www.atlassian.com/agile/project-management/project-management-intro>


author: Peter_DevSamurai
body: Good day ! [@Lee Zuvanich](/t5/user/viewprofilepage/user-id/5188207) , Welcome to the community!  

The **Waterfall model** is a heavyweight process characterized by comprehensive documentation at each process step. In practice, as each stage unfolds, it yields new insights into previous phases, necessitating revisions at earlier stages. Furthermore, it becomes challenging to establish a proposed budget and schedule without a preliminary examination of the requirements and tentative design.

However, the [Waterfall model](https://agiletest.app/agile-testing-vs-waterfall-testing/) faces several practical issues, rendering it infrequently used. While it offers advantages such as process visibility, quality control, and cost monitoring at each step, it falls short in terms of flexibility. The detailed design and implementation phases often uncover gaps in the initial requirements, prompting modifications during the project's development.

**Agile developmen** t represents a lightweight approach characterized by minimal documentation created throughout the process, rooted in the **Agile Manifesto's** principles for software development, emphasizing working software, customer feedback, and adaptability to change. The project's development unfolds through numerous sprints, each culminating in thoroughly tested code. Following each sprint, the code may be released individually or combined with code from other sprints for subsequent releases, contributing to a larger code base.

**Agile development** excels in continuously enhancing a system within its established architecture, minimizing resource wastage and enhancing adaptability to changes. It delivers high-quality software solutions swiftly. Nonetheless, minor disadvantages persist; for instance, higher-level teams must establish an overall architecture and coordinate sprint activities, and predictability can be compromised as Agile heavily relies on flexibility and adaptability.   

If you're interested more, check out this [blog](https://agiletest.app/software-development-approaches-and-agile-development-benefits/) that answered your question in details and more!  
Also, if you're interested in an app that supports all testing strategies, with great user experiences, come and find out [here](https://marketplace.atlassian.com/apps/1230085/)!


Tags: cloud

jira-work-management-cloud
Unable to Export Ticket list to Excel
Asked by Rashmitha Adithe:

Hi

I used to be able to export Jira ticket list for a filter to Excel. But not any more.

I need this feature to be working on a daily basis for 2 categories of tickets to be sent to my teams , in the current sprint.

Please suggest.

Thanks

Rashmitha


Answers:
author: Airbus Driver
body: Are you seeing an error message of any sort?

You can try to re-authorize the connection as follows;

1. Navigate to <https://id.atlassian.com/manage-profile/apps> and click on 'Remove access' next to the entry for Excel (if it exists)
2. Launch Microsoft Excel and from the Jira Cloud app within Excel, try to fetch the issues from your cloud site by establishing the connection again (from within Excel)

comments: author: Rashmitha Adithe
body: Thanks !! but it started working automatically yesterday.

Regards

Rashmitha
Fields in tabs
Asked by Monica Panozzo:

Hi everyone,

I created a company-managed project and created a ticket with tabs.

Adding the fields in the tabs, I noticed that it doesn't let me add the same field in different tabs... do you notice? or did I miss some screen configuration?

Thank you


Answers:
author: Giovanni Melai
body: Ciao [@Monica Panozzo](/t5/user/viewprofilepage/user-id/4663782) (I'm guessing you are Italian),

If I get it right you created a Screen with multiple Tabs and you are trying to add the same Field in more than one Tab.

If this is the case, that's not possible in Jira, no matter the Tab the Screen is the same and you can add only one instance of the same field.

Out of curiosity, which is your use case to do that?

comments: author: Monica Panozzo
body: Ciao [@Giovanni Melai](/t5/user/viewprofilepage/user-id/86866) (yes, i'm italian)!

Thanks for you answer, unfortunately i thought it was so.

I'd like to use the tabs to compare different solution so i'd need the same fields to ad the information...i will think about another solution.

I also found in the community a suggestion about adding as many custom fields as the tabs in which you need them...but i think in this way i only fill the database with probably useless custom fields


author: Giovanni Melai
body: Even if you can add more custom fields, I don't like it much as a solution, you can quickly grow the number without a real need, and it's not really a best practice.

Maybe you can use Subtasks to do the comparison, each subtask will be an item to compare, it's also relatively easy to show them with a filter exposing the CFs you need.

Something like this:

Task (Comparison A)  
-Subtask (Item A) with all the CFs  
-Subtask (Item B) with all the CFs  
-Subtask (Item C) with all the CFs


Tags: cloud

jira-work-management-cloud
Link a task to a customer
Asked by Greg:

Dear community,

I am trying to better understand some things that look basics to me :-) and i dont see why it is not implemented into Jira Work Mgmt.

We are a company who takes care of companies information systems. Therefore, we would like to link tasks to customers.

When creating a task, one cannot assign a customer. Thanks to that I could have dashboards per customer in order to know what tasks we have to do.

One can potentialy add "organization field" but that particular field is tight to Jira Service Management and thus, is not populated in JWM.

I had a chat with the support and they told me to use labels. Is that just it ?

Noone in the community needs to link tasks to a customer ? Like one can link tickets support to an organization in ITSM

Sorry if this is stupid ;-)

Looking forward to your feedbacks.

Greg


Answers:
author: Giovanni Melai
body: Hi [@Greg](/t5/user/viewprofilepage/user-id/1959347),

In Jira Work Management there is no concept of customer but you can define on your own which functionality to use to define a customer.

I can give you a bunch of options:

* You can use **Labels**, as support suggested, but I don't like that much as an option because anyone in Jira can create a new label by mistake, like mistyping the name of the customer. The good of this approach is that labels are updated for all Jira projects
* Another option is to use **Components** that are kind of similar to Labels but the good part is that they must be created by a Project Admin and Users will only be able to select them in the Issues. If you use multiple projects this is not really a good option because Components are project-based, so each project can have different components, this means that you need to create the same Components in all the projects where you need them
* Another approach is to use a **Custom Field** (Select List \[single choice\])in this case you can create it with the name you want (like Customer) and add the list of customers to be selected by the users. The downside of this is that only Jira Administrators will be able to update the list. If you are using multiple projects you can reuse the same field for all of them.

All of those can then be used in filters to create Dashboards.

I hope this helps

comments: author: Greg
body: [@Giovanni Melai](/t5/user/viewprofilepage/user-id/86866) , thank you very much for the time spent on this answer.

I understand everything you said; however the overall concept to properly manage customers is not clear ... :-)

I guess I need to dig more into the documentation and/or examples.


author: Giovanni Melai
body: Welcome ?

Let's say that the main issue is that the concept of "Customer" does not exist in Jira out of the box so you need to define it.

I hope this clarifies a bit
How to link different projects
Asked by vijay prem chandran:

Hi, I am new to JIRA. I have to create multiple projects and link projects that are dependent on each other. How to do this ?


Answers:
author: Peter Jessen
body: Hi [@vijay prem chandran](/t5/user/viewprofilepage/user-id/3869403),

Are you asking a Jira question or a Jira Align question? You posted this in the Jira Align question forum, not the Jira question forum.

You can map Jira project and boards to Jira Align to support program-level management, but there is no concept of Jira projects being dependent upon one another.

If this is meant as a Jira Align question, could you please clarify what you are asking?

Regards,  
Peter

comments: author: vijay prem chandran
body: Hi [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143)

This is a JIRA question. I will post it in the correct group. Sorry about that..

Thank you

Vijay
Unable to delete a custom card on Kanban board
Asked by Reddy:

Hello,

I've created a custom card in Custom kanban board and now I'm unable to delete the card. I have role of "Manage cards" in the board. Attached is the screenshot.,Kindly assist.

Thank you.

![custom card.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/90992i087FFBAF3B8080E0/image-size/large?v=v2&px=999 "custom card.PNG")


Answers:
author: Peter Jessen
body: Hi [@Reddy](/t5/user/viewprofilepage/user-id/3832787),

Each role in Jira Align is currently customized when the instance is set up.

I recommend to check with your Jira Align Admin to see if you role is supposed to have Delete capability for the Kanban Boards.

As you can see in the image below, the custom Kanban permissions are very granular and can be altered by role.

![Kanban Board Permissions.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/90996i7D60377570A9BD57/image-size/large?v=v2&px=999 "Kanban Board Permissions.jpg")

Regards,  
Peter

comments: author: Reddy
body: Hello [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143) .

Thank you for the reply. I agree with your point, but I'm able to delete the other cards on the same board but not the custom cards.

Thank you.


author: Peter Jessen
body: Hi [@Reddy](/t5/user/viewprofilepage/user-id/3832787),

Interesting. This article, [10X: Add Cards to a Kanban Board](https://agilecrafthelp.zendesk.com/hc/en-us/articles/115000098293-10X-Add-Cards-to-a-Kanban-Board), might be of use.

This issue could also be caused by a permission setting within your role under the Additional Options section.

You will definitely need Admin rights to troubleshoot at that level.

Regards,  
Peter

PS: I did warn you to avoid custom Kanban functionality. :-)
Code commit info into Jira Align
Asked by Reddy:

Hello,

Can we import Code commit info into Jira Align like Jira can show code commit info under the stories? If so, how do we enable it?

Thank you.


Answers:
author: Peter Jessen
body: Hi [@Reddy](/t5/user/viewprofilepage/user-id/3832787),

Not at this time, to my knowledge, at least not via Jira yet.

Jira Align is being more tightly integrated with the Atlassian suite in each release (check out the news on the [Trello Integration](https://agilecrafthelp.zendesk.com/hc/en-us/articles/360046617433-Release-Notes-for-10-69-Test-Instances-) coming in the next release), so you might see this coming in the future.

Regards,  
Peter
Jira Align for Trial of SAFe implementation
Asked by Daniel Dina:

Hi Community,

Can anyone advise on how enable Jira Align as a trial similar to how we have Jira Core or Jira Portfolio for a SAFe 5.0 Implementation.

Thanks,

Daniel


Answers:
author: Nic Brough -Adaptavist-
body: Align does not have a self-built trial, you will need to engage with Atlassian (or their Align trained partners) to get set up with a Launchpad starter system.

There is a demo over at <https://www.atlassian.com/software/jira/align> as well as the link to get in touch with Align trained people.


author: canhodichvu
body: c? d?ng b?ng c?ch kh?c ???c kh?ng b?n

comments: author: Nic Brough -Adaptavist-
body: See the previous answer.
Can a custom Kanban Board in Jira Align be duplicated?
Asked by Kelley Cooper:

Can a custom Kanban Board in Jira Align be duplicated?


Answers:
author: Peter Jessen
body: Hi [@Kelley Cooper](/t5/user/viewprofilepage/user-id/3832927),

Not at this time, as far as I know.

To my knowledge, Jira Align is not adding any additional support for the custom Kanban functionality. The last update I saw was back in September 2019 in [Release Notes for 10.55.](https://agilecrafthelp.zendesk.com/hc/en-us/search/click?data=BAh7CjoHaWRsKwhBOdTTUwA6CXR5cGVJIgxhcnRpY2xlBjoGRVQ6CHVybEkiXmh0dHBzOi8vYWdpbGVjcmFmdGhlbHAuemVuZGVzay5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDM2MTg2NDMzLVJlbGVhc2UtTm90ZXMtZm9yLTEwLTU1BjsHVDoOc2VhcmNoX2lkSSIpMjkzZGJkMmEtMzIyMS00MmM0LTk5N2EtYzRlY2YwNWI5YjcyBjsHRjoJcmFua2kH--06117eb5ba842dc36eefb7b7fa1c5d60c092a5a9)

I believe that Jira Align is focused on the Backlog Kanban functionality and continuously improving it.

Regards,  
peter
Jira Align Demo Environment
Asked by Muhammet Ayal:

Hi,

Is there free trial or demo environment about Jira Align?

I didn't find a document anywhere about this.


Answers:
author: Rodrigo Cortez
body: Hi!

You can request for a live Demo here: <https://www.atlassian.com/software/jira/align/demo>

Or, if you wanna try it yourself, [Get in touch to get started](https://www.atlassian.com/software/jira/align#contact).

comments: author: Sanwar Mal
body: Nobody replies from atlassian on get in toouch is done, it has been more than 2 weeks.


author: Rodrigo Cortez
body: Hey Sanwar,

we're sorry you didn't get any response so far.

Please raise a support ticket with us [https://support.atlassian.com/contact/#/?inquiry_category=technical_issues\&dummy_product=jira-align\&product_key=jira-align\&reason=found_a_bug\&impact=4](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&dummy_product=jira-align&product_key=jira-align&reason=found_a_bug&impact=4) and we'll reach out internally who can help you with that demand.
Does features status change automatically with child stories?
Asked by Reddy:

Does the status of a Feature in Jira Align change automatically from ('In progress' to 'Dev complete') if all the child stories under the Feature are moved from ('In progress' to 'Dev complete')? If it doesn't change automatically, is there a way to make it happen?

Thank you!


Answers:
author: Peter Jessen
body: Hi [@Reddy](/t5/user/viewprofilepage/user-id/3832787),

The feature in Jira Align will move automatically to In Progress when the first story moves to In Progress.

The feature will not change automatically from In Progress to Dev Complete (I just tested it with a single story feature). There is no way (to my knowledge) to have it change automatically, nor would we want it to if we are following Lean-Agile and SAFe principles.

The feature should have its own Acceptance Criteria. As such, the completion of the stories by itself does not guarantee the feature is dev complete.

The Product Owner or Product Manager should be working with the teams to make sure feature-level Acceptance Criteria are being met as the stories are completed, as well as being responsible for accepting the features by the end of a Program Increment.

**For Completeness (BUT I DON'T RECOMMEND):** You could have your Jira Admin write a script to to update the status of a feature (Jira epic) to Dev Complete in Jira when all stories are Done. If you have feature state syncing turned on in Jira Align, then the Jira epic state will update will trigger the Jira Align feature state to update to "Dev Complete," assuming your State Mappings are correct. Again, I DON'T recommend this approach.

Regards,  
Peter

comments: author: Reddy
body: Hello [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143) ,

Thank you very much for the reply and you've answered my question very precisely :)

One more question : May I please know if there is a way to view the Jira Align training videos (like it has in launchpad) in an actual prod instance? If so, how do I view them and if not where do I find them without having to create a trial account in launchpad?

Thank you!


author: Peter Jessen
body: Hello [@Reddy](/t5/user/viewprofilepage/user-id/3832787),

You can find the training videos under the Clip board in the upper right corner of the Jira Align screen.

Regards,  
Peter


author: Rich Sparks
body: It is the Training Simulations within the Checklist function that you're looking for.


author: Nathan Harrison
body: [@Rich Sparks](/t5/user/viewprofilepage/user-id/3113667) , I dont see a "checklist function" video in the training sims. Can you advise which sim it's in?

Thanks.

Nathan


author: Peter Jessen
body: [@Nathan Harrison](/t5/user/viewprofilepage/user-id/3868746)- There is no checklist function video. Each training simulation has a series of steps, which is the checklist.


author: Scottie Brimmer
body: Can you turn OFF the functionality of the Jira Align Feature updating automatically when a Story is changed to In Progress?
What happens to the work items like stories/bugs in JiraAlign when the component is archived in Jira
Asked by Vandana Kurapati:

Got a request to archive Team in Jira - what happens to the work items (Features,Stories,bugs )in Jira align

Do we have any Archive process in Jira Align?

How to handle archive items?


Answers:
author: Peter Jessen
body: Hi [@Vandana Kurapati](/t5/user/viewprofilepage/user-id/3716974),

Archiving teams and related work in Jira Align does not have any immediate or automatic impact on Jira Align. All users and the related work will remain in Jira Align.

If you do archive a team in Jira, I recommend you make sure you unmap the team's Jira project and board from Jira Align in Administration -\> Connectors -\> Jira Settings/Maintenance.

You can archive a Program Increment in Jira Align, depending on your company's policies, to remove it from drop-downs.

You can deactivate users who are no longer active to remove them from drop downs. Deactivated users don't count against your license count (at least they didn't in the past).

Your company's data retention requirements should drive when and how you archive work in Jira Align.

Regards,  
Peter

comments: author: Vandana Kurapati
body: Thank you Peter


author: Peter Jessen
body: You are very welcome, [@Vandana Kurapati](/t5/user/viewprofilepage/user-id/3716974). Can you please accept my answer? :-)
Users added to each project
Asked by gurinder_singh:

Client has requested to export the users added to each project including the roles assigned to them.There are around 100 projects. Is there any plugin or solutions we can use the get this data.


Answers:
author: Peter Jessen
body: Hi [@gurinder_singh](/t5/user/viewprofilepage/user-id/3785229),

You can make use of the Jira Align REST API to pull that information. You can find the documentation for the api at the following url - ++https://\<yourinstancename\>.agilecraft.com/api-docs/public++. (NOTE: Replace \<yourinstancename\> with your JA instance name.

See the [Getting started with the REST API 2.0](https://agilecrafthelp.zendesk.com/hc/en-us/articles/360045371954-Getting-started-with-the-REST-API-2-0) article for updates to the original API.

The other option is to use the [Jira Align Business Intelligence module](https://www.atlassian.com/software/jira/align/bi).

Regards,  
Peter


Tags: jira-server