youngmon/atlassian-qna huggingface dataset:
Issue creating confluence space using software project space templet
Asked by Ceylon Allmond:

When trying to create a confluence space using the software project space templet, the field to select the associated Jira project isn't there and I am not able to create the space. r


Answers:
author: Brant Schroeder
body: [@Ceylon Allmond](/t5/user/viewprofilepage/user-id/4433721) Welcome to the Atlassian Community.

I am able to recreate the issue so I am escalating this to Atlassian.

comments: author: Stephen Sifers
body: Hello [@Ceylon Allmond](/t5/user/viewprofilepage/user-id/4433721)

Thanks for coming to Community about your space create issue. We can confirm that this looks to be related to a recent bug, [Unable to create a Software Project Space if the instance has only one application link \| CONFCLOUD-72287.](https://jira.atlassian.com/browse/CONFCLOUD-72287)

We don't have an ETA on when it'll be resolved and ask you to vote and watch this bug to receive updates to its status.

[@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Thanks for getting us involved!

Regards,  
Stephen Sifers


author: Brant Schroeder
body: [@Stephen Sifers](/t5/user/viewprofilepage/user-id/2145523) Thanks for the quick response.


Tags: atl-rvw

cloud

confluence-cloud
Deleting drafts by collaborators
Asked by Andrew Townsend:

If someone else edits a page and hits Close a draft is saved and confluence assumes that page is being collaboratively edited. This can happen sometimes when people don't even realise they've created a draft.

While there are outstanding collaborative edits some other features appear disabled - e.g. being able to preview in the new editor.

Is there a way for a page creator/owner or space admin to squish/abandon/delete any outstanding drafts by other editors?


Answers:
author: Mykenna Cepek
body: Not that I know of. It's been asked for a number of times.

Your vote on [CONFCLOUD-70244](https://jira.atlassian.com/browse/CONFCLOUD-70244) will help encourage Atlassian to fix this. Thanks.


Tags: cloud

confluence-cloud
I've upgraded to Confluence 7.4.9 from 7.2 (not sure exactly) but now I get an error
Asked by Daniel Niquette:

I get Database: Database connection failed after starting confluence. I've check in my config file and the database name, username and password are correct. It was working fine prior to the update. Can you help, please if not I'll have to revert to my server snapshot and I,ll still have the end of life warning that I get in the previous version.


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Do you have some info before that info ?

comments: author: Daniel Niquette
body: Sadly not really, as I said everything was working fine prior to the update and everything about the database in the config file is correct (or at least it seems correct to me). But it's OK now. We will transfer everything in Microsoft Teams and abandon Confuence altogether. Thanks for taking the time to respond.


Tags: confluence-server

server
Deleting a POST!
Asked by Daryl Williams:

We have a team of programmers and from time to time we have an outside programmer work on a task. We give them limited access to the trello board.

For some reason these temp programmers and able to DELETE tasks that we create. Even if they are given the lowest level of access they can still DELETE.

We have had two people quit now due to this issue. They spend time researching and creating a ticket only to allow someone else to delete it if they so desire.

MAJOR flaw in this system unless we are doing something incorrectly.


Answers:
author: Iain Dooley
body: [@Daryl Williams](/t5/user/viewprofilepage/user-id/2752555) that's right, there's no way to prevent someone from deleting a card if they have access to the board. Even if you use the API to protect against a card being archived, someone is able to archive and then delete too quickly so you can't prevent malicious action.

If you can't enforce this through process, here are some options:

1) Create a contractor board where cards are copied to and use labels to designate who should receive the cards. The cards can be linked to each other so people who are members of both boards can see them, but the contractors can only get access to cards they're added to. Using the API would be key to making this work efficiently because even though you can set up each one manually, it will be a hassle.

2) Add contractors to the team, but don't add them to the board as members, then set permissions on the board so that team members are comment and disallow anyone who isn't an admin from adding members to the boards. Only members of the boards will be able to move, archive, delete and edit cards, but anyone on the team will be able to comment. Use labels or lists to assign tasks to people rather than adding members

comments: author: Daryl Williams
body: Too many other products out there to manage tasks. Not willing to go through all this to prevent a LOW LEVEL person from deleting posts.

Just simply time to move on.....if the Trello creators haven't thought of such a simple issue then hard to say what else they have missed. Not interested in sticking around to find out.

Thank you for responding.
Are there any accessibility problems for disabled users of Trello?
Asked by Michelle Fisher:

I am working on promoting apps to disabled students, and I want to be able to share Trello as it is my own favourite app to use.

However, I can't find any information about the accessibility of Trello. I want to be able to pre empt any difficulty with some kind of solution. I read somewhere that Trello is easier to use with screen readers using an iphone than it is on desktop.

Trello needs to make this kind of information available up front! I hope someone will not only answer my question, but consider making this information readily available and prominent on the help pages.


Answers:
author: Jaclyn Mazzarella
body: Hi there! Although this is not a solution for Trello just yet (we are working on it!),

Addteq's app for Jira and Confluence is a great option for visually impaired users! It allows your Jira \& Confluence instances to be compliant and offers your users ease of use.

Hope this helps anyone in need!

<https://marketplace.atlassian.com/search?query=unstoppable>


author: Blair at Atlassian
body: Accessibility is an ongoing project at Trello and changes that are being made will occur incrementally.   

We understand that this is an important function for those who need it, and accessibility will remain a point of focus moving forward when we make major changes to the app.   

Feel free to let us know if you have any other questions or if there's any additional information that you'd like us to pass on to the team.


Tags: accessibility

visual-impairment
Change Behavior of Add Cards Bookmarklet
Asked by Andre Guelmann:

Hi Everyone,

is it possible to edit/change the behavior of the Add CArd Bookmarklet so that it will not need the popo functionality? Most browsers (mine included) are set to block popups by default, which actually makes the bookmarklet useless - which is a shame!

If we can have an option to add the card silently/in the background, that would be great!


Answers:
author: Garrett
body: Hey [@Andre Guelmann](/t5/user/viewprofilepage/user-id/2750799)

There currently isn't a way to change the bookmarklet's functionality, but I will let our team know you'd prefer it added cards silently like you suggested.

If there's any additional feedback you'd like me to share, please let me know or reach out to us at <https://trello.com/contact>.

Thanks!
Analytics on Trello
Asked by Paulo Dziobczenski:

Hi

Is it possible to get any kind of analytics on Trello?

For instance, how many people use the board? Where are they from? Which links did they click? etc.

Thanks


Answers:
author: Blair at Atlassian
body: While some user data is not displayed for privacy reasons, the best way to build advanced reporting in Trello is via the API. If you haven't checked it out already, I'd recommend checking out the 'Getting Started' section of our developer documentation site: [https://developers.trello.com](https://developers.trello.com/). It will walk you through using the API to access your data in Trello.  

Once you have gone through that and understand how to use a key and token to access data in the API, you may find the following query as a good starting place. It includes almost all of the information about a board, including pluginData: [https://api.trello.com/1/boards/\[boardId\]?fields=all\&cards=all\&card_fields=all\&pluginData=true\&card_pluginData=true](https://api.trello.com/1/boards/%5BboardId%5D?fields=all&cards=all&card_fields=all&pluginData=true&card_pluginData=true). You'd just need to replace \[boardId\] with the ID of your board.

comments: author: Paulo Dziobczenski
body: Hi Blair, maybe this is too advanced, but what is exactly supposed to happen when I use this link you sent me, after replacing the boardId? It showed me plenty of lines of code.


Tags: analytics

board
Getting Custom Fields values using window.Trello.boards.get(board.id + "/lists")
Asked by Marcelo Navarro:

I'm getting a board's lists using this logic:  

window.Trello.boards.get(board.id + "/lists", { cards: "open", fields:'all' }, successCB, errorCB)

This work fine but I can't get the customFields from cards. I was trying to add customFieldItems:true or card_customFieldItems:true in params but this isn't working.

Removing the "/lists" options custom fields come with the cards. But cards are not under it list.


Answers:
author: bentley
body: It looks like you can't actually get customFieldItems from the lists nested resource.

The easiest way to get a board's lists, cards, and customFieldItems is via the following:

\> window.Trello.boards.get(board.id, { cards: "open", fields: "all", lists: "open", card_customFieldItems: true }, successCB, errorCB)

The actual API URL this calls to is:

[https://api.trello.com/1/boards/{idBoard}/?lists=open\&cards=open\&fields=all\&card_customFieldItems=true](https://api.trello.com/1/boards/{idBoard}/?lists=open&cards=open&fields=all&card_customFieldItems=true)

comments: author: Marcelo Navarro
body: Hi Bentley,

It services hasn't the same structure but has the complete data. Thanks for you response. It works for me
Create an Auto Card Number
Asked by neil_admin:

If you can add a feature where a card number counter can be enabled for automated numbering, then it would be golden


Answers:
author: Iain Dooley
body: [@neil_admin](/t5/user/viewprofilepage/user-id/2748153) can you describe where you'd like this number to appear and on what basis it would increment? Is this like a card count per list or just a unique number to be assigned to each card?
Trello Board - Personal
Asked by Thiago Cordeiro:

Hi sorry my print screen is in portuguese, but I don't know why appear on every board that I have created the word "Pessoal" = "Personal" in english).  

What is it?  

Please se my print screen attached!

[https://imgur.com/a/g46lSqd](https://imgur.com/a/g46lSqd "Trello_Duvida_01")


Answers:
author: Iain Dooley
body: [@Thiago Cordeiro](/t5/user/viewprofilepage/user-id/2747597) this means the board isn't part of a team:

<https://help.trello.com/category/700-category>
New Trello Boards Completely Blank - Only Chrome
Asked by Brad Bourque:

I searched around and tried some of the obvious solutions, but nothing has seemed to work yet. I'm using Chrome, and have cleared my browsing data (cached files and app data, like the main troubleshooting page suggests) as well as cookies.

The other day I created a new Board in our work group. I was able to add columns and cards to it, but ever since then, whenever I open it in my browser, it's blank. No column headers, or a button to add them, no cards, only the top bar. Other users are able to use the board like normal, and I'm able to open and edit specific cards when other users tag me on them, but the board view remains blank. I'm able to open an incognito window, log in, and use the board as normal there, and I'm able to open and use it like normal on my phone.

To try and fix it, I created another new board and moved the cards over, since there weren't many, but once I opened that board, I found the exact same situation.

Any help would be greatly appreciated. Thanks!


Answers:
author: deanzod
body: I started getting the same thing recently with newly created boards I was invited to. I found that it was my ad blocker causing the issue (uBlock). To fix it I turned off the ad blocker and refreshed the page. Once everything loaded I turned the ad blocker back on and it all works fine now. The ad blocker obviously blocks something required for the initial load/setup


author: Iain Dooley
body: [@Brad Bourque](/t5/user/viewprofilepage/user-id/2746788) I have seen a couple of similar reports recently -- does the same thing happen with the desktop or mobile apps? I think this is one you need to email support@trello.com because it seems like there is a bug for some group of people.


Tags: chrome
when using the app my response time to any updates takes about 2 hours for it to update on app.
Asked by Eyeconic Prints:

when using the app my response time to any updates takes about 2 hours for it to update on app. is there a setting to make the program update actions faster like real time. or very 5 minutes, 10 minutes etc?


Answers:
author: Iain Dooley
body: [@Eyeconic Prints](/t5/user/viewprofilepage/user-id/2746522) do you mean the mobile app? Which platform, iOS or Android?

Updates should appear on the mobile app within seconds (or maximum minutes) of changes being made on the server.

Can you please describe in more detail a specific set of steps you can take to reproduce the issue? For example:

1) Open iOS app

2) Go to a board

3) Create a card in a list

4) The card won't show up in that list on the desktop app for 2 hours

etc.

comments: author: Eyeconic Prints
body: we are using a desktop computer
No photos on Trello app for iPhone
Asked by Ian Campbell:

Is it possible to get photos and youtube videos to appear in the Trello app, as they do on the desktop?

I find I only get the link.


Answers:
author: Ian Campbell
body: Thank you for your reply.

As increasing numbers seem to be using phones rather than desktops, let's hope they find a way soon.


author: Iain Dooley
body: [@Ian Campbell](/t5/user/viewprofilepage/user-id/1156984) No there's no way to change the settings to modify how things are displayed on the mobile app versus desktop
Trello Mobile Widget - Select a board
Asked by Ori Tal:

Hi

Im using the Trello widget for my mobile.

Didn't find a way to select specific board.

Is there a way to filter boards in the widget?


Answers:
author: Iain Dooley
body: [@Ori Tal](/t5/user/viewprofilepage/user-id/2743879) is this iOS or Android?

comments: author: Ori Tal
body: Android


Tags: mobile
How to attach an iCloud link to a file in the Attach a link section?
Asked by Kim Berichon:

On a card, there is the option for attachments. Clicking on attachments one of the options is to Attach a link.

I would like to attach a link to a file in iCloud rather than attach a file. The reason is if I make changes to a file in iCloud or any other linked file then the changes will be reflected when it is opened.

In the attach file option it appears to attach a copy of the original file and changes that are made are only reflected in the copy.


Answers:
author: Zak Laughton
body: Hi Kim,

I did some testing with this and was able to attach a link of a file in iCloud. This link always linked to the file in iCloud, even after it was updated.

Here are the steps I took:

1. Create a shareable link based on steps from this article: [How to Share Files Stored in Your iCloud Drive](https://www.icloud.com/iclouddrive/0pWgJx0IGf-C6CBTMrj74YI6Q#test).
2. On a Trello card, click **Attachment**.
3. Paste the file url into the **Attach a link field**.
4. Click **Attach.**

Do these steps work for you?

-- Zak

comments: author: Kim Berichon
body: Hi Zak,

Yes, it works well, I expect it will work for most other files on the hard disk. It is a bit convoluted but it does achieve the desired outcome which is to place a link to a file in Trello rather than a copy of the file.

Thanks once again

Kim


author: Zak Laughton
body: Hi Kim,

This question was submitted under Confluence, but it sounds a lot like Trello functionality. Is this question meant for Trello? If so, let us know and we can have someone move it to the proper categorization to get the best visibility.

If this question is related to Confluence, I'm not familiar with the card functionality you're referring to. Some more details and screenshots of how you are trying to attach files to a card in Confluence will be helpful.

Thanks!  
Zak

comments: author: Kim Berichon
body: Hi Zak,

Thanks for taking the time to respond. The question may have been entered under confluence but was really aim at Trello.

Regards

Kim


author: Zak Laughton
body: Got it! We've moved the question to the Trello section for the highest visibility from other Trello users and admins.
Has anyone every used Trello to create a library of books?
Asked by Jennifer Yuen:

I would like to create a lending library, and a way to track the items on Trello. I'm looking for example boards.

For example, would it be best to have a list for each category, or for each level, or... ?

Thanks in advance!


Answers:
author: Iain Dooley
body: [@Jennifer Yuen](/t5/user/viewprofilepage/user-id/2741347) I can't find any examples of this, but a pretty simple setup would be:

1) One card per book, with a photo of the cover on the card and all data about the book (author, ISBN etc.) as custom fields or in the description

2) Labels indicate book categories, so that a book can be for example labelled as Fiction and Thriller

3) 5 lists Available, Loaned, Reserved, Lost and Damaged

4) When you put a book in Reserved, you add a due date for when the reservation will expire

5) When you put a book in Loaned you add a due date when it's due back

6) Record all the activity for a book (loans, reservations, damage, lost, fines etc.) in comments on each card


Tags: library
I am storing photos and video content for my business in TRELLO. How do I retrieve this content?
Asked by Lynn Andrews:

I need to use a picture stored in Trello and I can not retrieve it. Is ALL content stored in TRELLO, never to be used again?


Answers:
author: Katrin Anger
body: [@Lynn Andrews](/t5/user/viewprofilepage/user-id/2741331)   

Hi Lynn,

maybe this [article](https://community.atlassian.com/t5/Trello-articles/Download-attachments-from-Trello-cards/ba-p/904808) helps in answering your question how to download attachments in Trello.

And to answer your question: Yes, of course, you can use the content stored in Trello again. You just need to know *how*.


author: Iain Dooley
body: [@Lynn Andrews](/t5/user/viewprofilepage/user-id/2741331) how are you trying to retrieve it and what's happening when you try?
Lists, boards, cards not showing
Asked by NPP Marketing:

For the past few days, I have not been able to see any information on my Trello boards. I just see the background picture. I found a few work arounds, but today, I cannot see anything, whether I open the board from my email or Trello.

Do I need to update the tool? How do i do this? Thanks for your help.


Answers:
author: Katrin Anger
body: [@NPP Marketing](/t5/user/viewprofilepage/user-id/2741309)

There were a few other people on this forum reporting the same problem. It seemed to have something to do with a Windows upgrade that caused information in Trello to be invisible.

Can you make sure you are up-to-date with your OS and browser?


author: Iain Dooley
body: [@NPP Marketing](/t5/user/viewprofilepage/user-id/2741309) are you able to see the information if you open it via the mobile app, in a new session created in an incognito session, or using a different web browser?


Tags: board
Gmail add-on has entry field for due date, but it doesn't work
Asked by Vic Mortelmans:

Hi,

I'm using the Trello for Gmail Add-On. When you add a card, there's a Due Date field at the bottom of the sidebar and it's active (you can type), but whatever I enter, there's no due date set on the card when it's created.

I've tried entering dates or datetimes or even semantic values like "tonight" or "tomorrow", but to no avail.

Is this supposed to be working in some way?

Best regards,  
Vic

![Screenshot 2019-02-18 at 22.01.25.png](/t5/image/serverpage/image-id/46091i6BDFA1F518CDC538/image-size/large?v=v2&px=999 "Screenshot 2019-02-18 at 22.01.25.png")


Answers:
author: Garrett
body: Hey [@Vic Mortelmans](/t5/user/viewprofilepage/user-id/2740945)

Underneath that field, you'll see an example of the format the due date must be entered in. Were you not able to successfully add that due date with the following format?

* Mmm DD, YYYY HH:MM AM/PM

If not, could you please share a screenshot of the date entered in that field before adding a card, and a shot of the card after creation without the due date please?

comments: author: Vic Mortelmans
body: Hi Garrett,

that works. It's quite picky about the format, but it allows to omit the time, so it may be workable when using a mobile keyboard. Still there's some low hanging fruit here, to allow more intuitive date entry.

I think there's something wrong with timezones, when I enter 10:00 AM in the add-on, the due date in Trello is set to 4:00 PM. I'm in a UTC+1 time zone.

Best regards,  
Vic


author: Garrett
body: Hmm interesting [@Vic Mortelmans](/t5/user/viewprofilepage/user-id/2740945)

Would you mind reaching out to us at <https://trello.com/contact> so we can take a closer look at that time zone difference please?

In the meantime, I'll surface to our team your feedback on the date entry, and we'll work to improve its functionality.

Thanks!


Tags: gmail
Using Trello to manage OKR's
Asked by Saar Ben-Attar:

Hi there,  

I am in the process of piloting the implementation of OKR's using Trello. Have broadly followed Kevan Lee's blog as a guide. My OKR structure is fairly simple -  
I set-up a board per business objective and each card on a board to represent a key result. Lists reflect the progress, so I can then move the cards from 'Planning' to 'Implementation' to 'Success'.  

A few questions though (I hope someone has tackled this):

<br />

1) How can one link objectives (i.e. Trello boards)? In other words, can I view more than one board at a time? or have a nested report, where one can view/include business 'sub-objectives' which were developed in other (client/account specific) boards?

2) Alternatively, is there a way to 'screen' cards from various boards to show together? e.g. all those which are assigned a particular label?

3) Is there a way to copy labels from one board to the next? I noticed that the label descriptions don't carry across and I need to re-type them every time.  

Thank you.


Answers:
author: Maksim Smetannikov
body: Hi Saar,

you checked this article:\&?

<https://blog.trello.com/using-multiple-boards-for-a-super-flexible-workflow>
Is there any power-up than Planyway that I could see the team agenda in multi-boards?
Asked by Guilherme de Alencar:

I used Planyway to organise our agenda, but this power-up isn't free anymore. I'd like to know if there's any power-up with similar functions. Tks!


Answers:
author: Iain Dooley
body: [@Guilherme de Alencar](/t5/user/viewprofilepage/user-id/2628263) I don't think there's anything free, but Placker is another good solution for this (but it's paid ;) You can at least compare prices!

comments: author: Guilherme de Alencar
body: Tks!


Tags: power-up

team-calendars-for-confluence