youngmon/atlassian-qna huggingface dataset:
How I can contact with the owner of other BB Workspace?
Asked by Alexey Matveev:

How I can contact with the owner of other BB Workspace?  

Hi, I see that some workspace is already used by some other person and I want to contact with him to discuss possibility of ownership-change this workspace.  

But I do not see any form/possibility for such action.


Answers:
author: Theodora Boudale
body: Hi [@Alexey Matveev](/t5/user/viewprofilepage/user-id/3921268) ,

I'm afraid that we don't provide this functionality in Bitbucket Cloud.

We also cannot provide any contact information of a workspace owner, due to our privacy policy.

Kind regards,  
Theodora

comments: author: Alexey Matveev
body: Hi [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086)   

But can we consider the variant when the Atlassian support can make such notify to the owner themself? It will not provide any side the personal data of other side


author: Theodora Boudale
body: Hi [@Alexey Matveev](/t5/user/viewprofilepage/user-id/3921268) ,

I'm afraid that we cannot contact customers on behalf of other customers for this purpose.

Bitbucket Cloud usernames and workspace-ids are provided on a first come, first serve basis:

* <https://support.atlassian.com/bitbucket-cloud/docs/can-i-claim-an-account-with-no-activity/>

and we do not contact users regarding the possibility of changing their username and/or workspace-id.

The suggestion I can make would be to use a variation of the workspace-id that is taken, e.g. by including dashes or underscores in the id.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
I don't have access to the page "E1. Operational Documentation" page in the "Advanced Analytics [AXE
Asked by Antoine SERI:

Hello,

I don't have access to the page "E1. Operational Documentation" page in the "Advanced Analytics \[AXE\]" confluence area. It is not visible to me, but I need it to perform my activities.

Can you please give me access to this page?

Thank you in advance.


Answers:
author: Mohamed Benziane
body: Hi,

You need to ask you own the space admin or your confluence admin for this.


Tags: analytics

cloud
Manage email/notification preferences of another user
Asked by Vangelis Katsikaros:

We have a confluence project. All users of the projects are managed by our organization. When some people leave the organization, we suspend their confluence user. However, if these people have created daily confluence digests or have been monitoring pages for changes, the email from confluence still arrives in our organization's catchall email

I'd like to ask if there is a way for an confluence administrator to change the email/digest emails preferences of another user in a confluence project?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Vangelis Katsikaros](/t5/user/viewprofilepage/user-id/737156)

No, there isn't a way for an admin to change the user's preferences. Here are some suggestions to vote and watch:

* <https://jira.atlassian.com/browse/CONFCLOUD-39970>
* <https://jira.atlassian.com/browse/CONFCLOUD-74945>
* <https://jira.atlassian.com/browse/CONFSERVER-39970>


Tags: cloud

confluence-cloud
Automation to Change Custom Field depending on the current Board ID
Asked by Daniel Hamann:

Hello Community,

I'm looking for a automation which manages to get the following result:  

When i'm on a certain Board which has its certain "Board id "(e.g. board-id = 3) and create an issue (e.g. task) i want to change its custom fields information depending on which board i'm at the moment when i'm creating this issue.

- Board id = 1 --\> change custom field of task "appointment" = 1

- Board id = 2 --\> change custom field of task "appointment" = 2

i'm wondering if there's any chance! Hope my explanation is understandable :)  
Can't wait for some ideas!


Answers:
author: Jack Brickey
body: Hi [@Daniel Hamann](/t5/user/viewprofilepage/user-id/4441133) , this would not be possible. Issues do not belong to boards so specific behaviors cannot be applied to issues based upon where they are created. Unsure if there is some addon solution to be considered here.

comments: author: Daniel Hamann
body: Thank you [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) for you quick response!


author: Nic Brough -Adaptavist-
body: Apps can't help - this is a structural thing. Issues can appear on many boards at once, so there's no way to know which board rule you might want to apply.


Tags: cloud

jira

jira-cloud
Access to search bar in confluence
Asked by TEch:

Hello,

We have JSM and JS installed for all our technicians. We were told by our partner that all of them could have access to Confluence and we would only need to buy licenses for the ones that create or modify content. And we did so

The fact is that our technicians can navigate through the space pages, but they are not allow to search KBs through Confluence bar ( I mean the one that appears in Confluence menu). We do not know if we are missing something in our system customizing or even using the Knowledge base searching by project on JSM.

We have structures KB info for this search and then we realized that JMS users are not able to use it or at least we do not know how.

Do you mind to clarifiy if this is possible?

Let me know if you need extra info

Regards

Katy Garcia from Antolin


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Catalina Garcia](/t5/user/viewprofilepage/user-id/5168272) and welcome to the community,

I would assume that certain technicians have a confluence license and can create content. So we will skip them, since you've got no problem with them.

For the other technicians to have access to confluence 3 things can happen:

* You have connected your JSM project with your KB space. In that case, the rest of the technicians, will be able to find related articles via the customer portal. If they are not linked, follow this article to link them <https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/>
* You have enabled anonymous access on your instance, meaning that anyone from the internet have access to your confluence instance. Read more about it here <https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/>
* You have granted all other technicians the "Guest" role, which will allow them to view only one space. Conditions and restrictions apply to this and keep in mind that this feature is still in Beta <https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/>


Tags: cloud

confluence-cloud
Convert Word documents to confluence pages discontinued?
Asked by Robert E_ Schneider:

Hi,

<https://confluence.atlassian.com/conf61/import-a-word-document-into-confluence-877187817.html>

claims that there is an "Import Word Document" option in the 3-dot-menu. That used to be true for a while. Then, for some time, that option was moved to a sub-menu (I believe that the name of that sub-menu was "Extended Information" or something like that).

Today I want to import another Word document but I cannot find the option any more.

There is is a menu option ***Convert files to Confluence pages*** . But when I click that, I get a window with the error message "***App is not responding. Wait or cancel?***".

Naturally there is no explanation about what went wrong or how the situation can be corrected.

Has that function been discontinued? Or moved to some other weird place, without adapting the documentation, as quite usual?

I do not want to connect the document so that you can use Word to edit or display the document (which apparently is the function of that "Office connector" app). I just want to convert the Word document to a clean, normal Confluence page.


Answers:
author: Gaby
body: Guten Morgen Robert,

In der Cloud ist die Funktionalit?t von Importen (Word/OneDrive) nun in Seitenerstellung/-bearbeitung vorhanden.

Seite erstellen - rechter Randbalken - Funktionen VORLAGE und IMPORTIEREN - IMPORTIEREN - WORD ausw?hlen - Datei ausw?hlen - voila

Sie k?nnen hier dar?ber lesen. Es sollte funktionieren.

<https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/>

Ich hoffe, es hilft Ihnen.


author: Robert E_ Schneider
body: Hallo Gaby,

vielen Dank f?r die Klarstellung!

Ja, so hat es funktioniert. Danke!

Ist nat?rlich doof, dass die Seite wieder mit diesem nichtsnutzigen neuen Editor erstellt wird. Aber da kann man ja leider nichts machen :-(


Tags: cloud

confluence-cloud
Disable space blueprint
Asked by LAL:

How can I disable space blueprint?

Ive already disabled all space blueprints from global templates and blueprints.

This used to work before the UI changed. Previously the only option was blank space, but now it shows all even disabled blueprints.

Whats the new way to disable all blueprints for a space?

I need to only have 1 option, preferably blank or documentation space.

See attached images.![Blueprints.PNG](/t5/image/serverpage/image-id/245172iC93BF70F9B5F6806/image-size/large?v=v2&px=999 "Blueprints.PNG")![NewSpaceCreation.PNG](/t5/image/serverpage/image-id/245174i9B70FF69B796111A/image-size/large?v=v2&px=999 "NewSpaceCreation.PNG")![OldSpaceCreation.PNG](/t5/image/serverpage/image-id/245173i091530B1747D317A/image-size/large?v=v2&px=999 "OldSpaceCreation.PNG")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@LAL](/t5/user/viewprofilepage/user-id/4029771)

I think that this is a bug, which hasn't been reported yet. This would be the proper way to disable a space blueprint. You should report this as a bug at <https://support.atlassian.com/contact/>

comments: author: LAL
body: Quite surprising. This is so obvious it makes me wonder do people even really use space blueprints?


author: Alex Koxaras _Relational_
body: I've got a few clients who are indeed use blueprints and they have disable it (on server). On cloud some of my clients have simply revoke from the users the right to create a space. So they can only have a personal space. That could be your workaround till they fix this.


Tags: blueprint

cloud

confluence-administration

confluence-cloud

space
Stop notification for other users
Asked by Meryem Alamy:

Hi,

I am my team confluence admin and would like to change notifications settings for them to only receive i.e what's related to content they created. Is there a way I can do this?

For now, I only see 2 options:

1. either they do this through their profile settings

2. I do this for everybody but I will then stop all notifications

I would like to do this for all users in the same way we do it in Jira. Only be notified for content they created or where they are mentioned.

Thanks  
Best regards.

Meryem


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Meryem Alamy](/t5/user/viewprofilepage/user-id/3293460)

This page has all available confluence notifications <https://support.atlassian.com/confluence-cloud/docs/subscribe-to-email-notifications/>

You solely, can't change another's user notifications. So you have to guide them to subscribe to "*Subscribe to a daily digest" and likely to "Show changed content".*


Tags: cloud

confluence-cloud
I want to know functions of Confluence
Asked by Shohei_komiya:

![confl.png](/t5/image/serverpage/image-id/245169i1AC4E5DC01EFBE0C/image-size/large?v=v2&px=999 "confl.png")

Is it possible to lock the size and position of a chart on the page and also add a scroll function?  
I want all the updated info to pile up on the info board chart, but without a scroll function I fear that it will get too long.  
It would be great if you could inform me with how to add a scroll function or another function that has similar features.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Shohei_komiya](/t5/user/viewprofilepage/user-id/5168094) and welcome to the community,

You could use the "anchor" macro <https://support.atlassian.com/confluence-cloud/docs/insert-the-anchor-macro/> (cloud). And if you are on server read this instead <https://confluence.atlassian.com/conf719/anchor-macro-1157466669.html>

comments: author: Shohei_komiya
body: Thank you for your help.

Thank you for your continued support.
team is not able to edit confluence pages
Asked by Amal Alblooshi:

Our team is not able to edit our confluence pages - the error message " this page is taking longer to load than usual"  
I am a scurm master and Im able to edit the pages. but I am confused to why other team members are getting this error.  

we do have enough licenses so I dont think its a licenses issue though..


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Amal Alblooshi](/t5/user/viewprofilepage/user-id/5168056) ,

welcome to the Atlassian community!

Team is able to edit pages if they see edit button. So it is not neither a permission nor a license issue. It could be related to some perfomance issue. First of all my suggestion is to disable collaborative editing and verify if this issue disappears.

Hope this helps,

Fabio


Tags: confluence-server

server
I want to know about rate limit in confluence server.
Asked by Administrator:

Hi,

Currently I'm using 7.19 version of confluence server. I want to rate limit in my server. I went through the documentation but the mentioned steps wasn't available in my server instance. Please help with the confirmation that rate limit is applicable for server or just Data center. As per the documentation it is saying it is applicable for just data center. Please confirm.

Link of documentation: <https://confluence.atlassian.com/conf719/improving-instance-stability-with-rate-limiting-1157468015.html#>


Answers:
author: Radek Dost?l
body: I confirm that the page says rate limiting is for data center.

On a related note, Server has been announced to be deprecated, so eventually you would need to upgrade to data center, or migrate to cloud: <https://www.atlassian.com/migration/assess/journey-to-cloud>

In any case, no rate limiting on server. If you worry about someone going ham, you can always filter for usernames in the access log and contact the individuals to explain what they're doing. While rate limiting would certainly help (and in rare cases could prevent a DoS by someone being very, very thick and multi-threading some automations), they would complain about getting limited sooner or later so fixing crappy automations will always be something that needs to be done. Not exactly a solution, and yes would be nice to have rate limiting in server, but it's not an option.


Tags: confluence-server

server
Mermaid Gantt charts don't scale when using "go wide" or "go full width"
Asked by Alexander Corradini:

The "Mermaid Diagrams for Confluence" Addin seems to have an issue when extending **Gantt** charts to be wider or full width.

See example below using a chart definition from the Mermaid help page:

![Screenshot 2023-03-12 153755.png](/t5/image/serverpage/image-id/245110i0873586794B23626/image-size/large?v=v2&px=999 "Screenshot 2023-03-12 153755.png")

Other Mermaid chart types seem to correctly scale horizontally.

I'm using Microsoft Edge 110 on Windows 11.


Answers:
author: Ryan Conom
body: Following


author: Alexander Corradini
body: Unfortunately, I didn't really find a good workaround. We ended up rendering the Mermaid diagram somewhere else (e.g. VSCode), save it as image and use the image in Confluence.


author: Nicolas Dreux
body: Hey [@Alexander Corradini](/t5/user/viewprofilepage/user-id/5167792)

I am facing the same issue. Out of curiosity, were you able to find a workaround?


Tags: cloud

confluence-cloud
The sidebar is disappeared in win7?why?who can tell me?thanks?
Asked by ???:

the version is 7.19.6


Answers:
author: Alex Koxaras _Relational_
body: Hi [@???](/t5/user/viewprofilepage/user-id/5167841) and welcome to the comunity,

Try from another browser, and with a private/incognito window. Let us know if the problem persists.

comments: author: ???
body: My browser is chrome?but it still didn't work.The server is deployed on the company intranet? i can\`t see the sidebar? is it not displayed because there is no internet connection?Thank you for your answer


author: Ollie Guan
body: Hi [@???](/t5/user/viewprofilepage/user-id/5167841) ,

??????Win7???????????????????Atlassian Cloud????ie???????

????????Chrome??????????????????????

<https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/>

comments: author: ???
body: ??\~???????????????????????????????????????????\~???????chrom


author: Ollie Guan
body: Confluence Cloud?Confluence Server/Data Center???????????

??????????Cloud????????????????????


author: ???
body: ![QQ??20230313123353.png](https://community.atlassian.com/t5/image/serverpage/image-id/245159i6CCD8502B7AC446C/image-size/large?v=v2&px=999 "QQ??20230313123353.png")

?????????????????????????????


author: ???
body: ????windows?server?linux???????????????????7.13?6.13?7.19?????


author: Ollie Guan
body: <https://confluence.atlassian.com/confkb/blank-left-side-bar-after-logged-in-to-confluence-785461613.html>


author: ???
body: ????\~\~??????
Users do not get an Email when they tagged
Asked by Shir Shtein:

We tag users on meeting notes template and half of them didn't receive the notification mail - why? is it a bug? and how could I fix it? how can I track when get the emails?


Answers:
author: Teodora V
body: Is it possible for some of the users to be unsubscribed from all Confluence updates? Sometimes people turn everything off to avoid the noise.


Tags: confluence-server

server
Confluence permanently deleted
Asked by Theodora Le Souquet:

This has been done by Atlasssian without the bill payers knowledge and now our company will not be able to move forward. There must be a way to get our data back!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Theodora Le Souquet](/t5/user/viewprofilepage/user-id/5167615) and welcome,

I'm sorry to hear that but, for my knowledge, there is a specific policy for that.

This article should clarify some aspects <https://community.atlassian.com/t5/Trust-Security-discussions/Contract-Termination-amp-Data-Deletion/td-p/1316109>

Btw, did u try to raise a ticket to Atlassian support <https://support.atlassian.com/contact/> ?

Fabio

comments: author: Theodora Le Souquet
body: Thank you Fabio

I have put in a ticket as the payment method was only tried once and not retried before confluence was deleted.   

I am struggling to understand how this can not be reversed.
Did I break Confluence Cloud? (aka Site restore not possible, aka long running task never done)
Asked by Janek Schumann:

Dear Community,

Did anyone ever do successful Site Restore in Confluence Cloud?  

It seems I broke my site beyond repair and don't know what to do no.  
After 3x2 hours of waiting for an error message to pop up, the 4th try was the charm. However, now it is telling me that

**A long-running task has been initiated by another user. To avoid conflicts, you will not be able to update apps until this task has completed**

Since this is Cloud, I cannot do anything about compared to the good old Server days...

---

First things first, what I did to end up here:

1. I wanted to test out a Site Restore. I don't trust the backup system of Cloud platforms in general. I wanted to make sure a backup actually recovers everything, \***especially** \* Custom Entity Content aka custom app data / properties. (which Atlassian back in 2021 did not backup - they do now - but I just ran into the issue yesterday that a Site import \***did not**\* recover app data. I see it in the backup data. I can query it via API in the productive system. But it is empty in the test system after import. Therefore I decided to go nuclear and do a Site Import instead, maybe that's the way to go, I thought)

2. I tried this and the restore process acquired a lock on the the system (cool), deleted all content (cool, I guess...), deleted all users (okay, fine), ......... to get stuck. This whole thing needed 65 seconds, and then it took another 2 hours 20 minutes or so to say "error". For the entire time it was stuck at "Existing data removal completed".

3. I tried this 2 more times with the same result. Waiting 2 hours and 20 minutes each time. After all, the best approach is retry, isn't it?

4. Since I don't give up that easily I gave it one more shot. It seems this time it worked.

HOWEVER, I am now stuck at the point where the apps need to get installed!

And this is blocked by above error message.

What shall I do? Just wait? For a day? For a week?

based on the timestamp "(Initiated by undefined on 3/10/2023, 11:41:07 AM)" it seems it was triggered by the first site import, not the 4th. It is now almost 36 hours later and the task is still running and blocking app install and configuration.

Any tips are much appreciated,

J.


Answers:
author: Janek Schumann
body: 7 days and counting.

No response from Atlassian.

Deleted the product now. Moving on to the next bug I found in Cloud: app data isn't imported back from a space export. Yay. All data lost. Thank you Atlassian. Wonderful...


author: Janek Schumann
body: [@atlassian](/t5/user/viewprofilepage/user-id/62094): any chance this can get resolved?

**we are at 104 hours of runtime for that task** **.**

FYI: feature request: have a timeout for long-running tasks. ;)


author: Janek Schumann
body: They weren't kidding with "long-running task": 50 hours and counting. I will check once a day and see if there is a timeout at some point.


Tags: bug

cloud

confluence-cloud
Copying from one sheet to another in excel
Asked by Hasan Hammoud:

i have two sheet in excel i want to copy data from one to another but sheet one always the data will change i want to copy the new data to second sheet without losing the old data in sheet 2


Answers:
author: Ash Yadav
body: Hi Hasan,

Can you elaborate more on the issue you're facing?

What Atlassian product are you using or is this exclusively an issue you're having with Microsoft Excel?

KR,

Ash

comments: author: Hasan Hammoud
body: my issue with Microsoft excel


author: Ash Yadav
body: Hi Hasan,

Thank you for clarifying.

This is the Atlassian Community forum, usually to discuss or ask questions related to their products.

I would recommend reaching out to Microsoft's support team or visiting their Excel help centre which can be found here

<https://support.microsoft.com/en-us/excel>

I did some basic research on your query and found this which might also be helpful:

<https://support.microsoft.com/en-us/office/move-or-copy-worksheets-or-worksheet-data-47207967-bbb2-4e95-9b5c-3c174aa69328>

Kind Regards,

Ash


Tags: confluence-server

server
How do I set up confluence email notifications to show the specific change made to an article?
Asked by Dana Salta:

How do I set up confluence email notifications to show the specific change made to an article?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Dana Salta](/t5/user/viewprofilepage/user-id/5148118) and welcome to the community,

You can't send a dedicated notification, not at least the way the notifications work in Jira. User receive notifications from spaces/pages the watch or they created themselves. Read more about notifications here <https://support.atlassian.com/confluence-cloud/docs/subscribe-to-email-notifications/>


Tags: cloud

confluence-cloud
Suggestion to add sending all emails rather than preference group
Asked by Madhan Premsha:

Could find only emails sent to particular groups ,suggesting rather to include all emails for better performance.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I do not understand the question. What do you mean by "sending all emails" and "preference group"? What is a "preference group" in Confluence?


Tags: cloud

confluence-cloud