youngmon/atlassian-qna huggingface dataset:
Username turned into Id
Asked by JT:

Anyone know why my user has gone from my name to a USER ##### Number?

Is this a new bug or something else going on?


Answers:
author: James Dellow
body: This change from username to account ID's in Atlassian's cloud products is a result of changes implemented to meet the requirements of the European General Data Protection Regulation (GDPR).

comments: author: Brian Kelly
body: Is there a way to revert this change, or where can we go to update the name displayed as this is impacting our workflow.


author: James Dellow
body: [@Brian Kelly](/t5/user/viewprofilepage/user-id/149188) I wouldn't expect so - they are responding to a legal requirement, with fines for non-compliance. However, in this post about the change <https://confluence.atlassian.com/cloud/blog/2018/06/say-goodbye-to-usernames-in-atlassian-cloud> they suggest contacting support.


author: James Dellow
body: Actually, it looks like this specific issue was unintended and they are working on a fix - see <https://confluence.status.atlassian.com/incidents/xx3084nmsk5b>


Tags: cloud

confluence-cloud
How to prevent Page Tree from autocollapsing
Asked by Dmitriy Ivannikov:

Hello dear all,

We are running Confluence Server 6.15 and using the Default theme. We have some page hierarchy (about three levels). And the issue we faced is that when the user clicks on any page in the page tree at the left, the page tree collapses with the whole hierarchy inside.

We'd like page tree not to do this. Is there any solution or workaround in this case? Maybe some custom CSS or something about that.


Answers:
author: Shannon S
body: Hello Igor,

Thank you for contacting us about this. We had a feature request for this a while back, but it was closed as implementing something like this is not in our upcoming roadmap. Have a look below:

* [CONFSERVER-28373](https://jira.atlassian.com/browse/CONFSERVER-28373) *Ability to expand child pages on sidebar menu automatically*

In terms of a workaround, I am not aware of one, but we can leave this case open in case anyone else has an idea of what changes you could make in Confluence in order for this to happen.

Regards,

Shannon

comments: author: Dmitriy Ivannikov
body: Hello Shannon,

Yes, please reopen this issue if possible, I'll be grateful.

Hope that this GIF animation can tell more about our problem.

![record_190809_092719.gif](https://community.atlassian.com/t5/image/serverpage/image-id/62875i8ACB008C4AB29018/image-size/large?v=v2&px=999 "record_190809_092719.gif")


author: Shannon S
body: Hello Igor,

Apologies for the confusion, but I meant that we can leave this thread open here in case anyone has a workaround for you. It's not possible to re-open the feature request, but you are welcome to [raise a new feature request](https://jira.atlassian.com/secure/Dashboard.jspa) for this.

Let me know if you have any trouble.

Regards,

Shannon


Tags: atl-adm

confluence-server

server
How to display total JIRA Estimated Hours and total JIRA Actual Hours to Confluence?
Asked by EnanLim:

I am trying to pull all total estimated and total logged hours from JIRA to Confluence


Answers:
author: Ang?lica Luz
body: Hi EnanLim,

Welcome to Atlassian Community!  
It's possible to show this information in Confluence using Jira gadgets.  
First, you need to create a filter that contains all tickets that you need to sum and a filter for tickets where you need to see the estimated hours.  
On Confluence, you can use the macro Workload Pie Chart. There are many options for the "Statistic Type" that you need to select what fits better for your environment and then you can select between Time Spent, Original estimate and Current estimate.

![Screenshot 2019-08-08_14-43-04-809.png](https://community.atlassian.com/t5/image/serverpage/image-id/62823iF16CC0A2FECBEC46/image-dimensions/426x258?v=v2 "Screenshot 2019-08-08_14-43-04-809.png")

Please, give it a try and let us know how it goes.

Regards,  
Ang?lica


Tags: jira
The last daily update we recieved is of 24.07.2019. What is wrong/changed?
Asked by Marcel Stolmeijer:

The last daily update we recieved is of 24.07.2019.

In the attachment you can see that 'Subscribe to daily updates' is marked.

What is changed?

![conf.png](/t5/image/serverpage/image-id/62592i72E9A5907EE383B7/image-size/large?v=v2&px=999 "conf.png")


Answers:
author: Shannon S
body: Hello [@Marcel Stolmeijer](/t5/user/viewprofilepage/user-id/3518922) and [@Virgil](/t5/user/viewprofilepage/user-id/3128893)

I have discovered that this is now reported as a bug below:

* [CONFCLOUD-67348](https://jira.atlassian.com/browse/CONFCLOUD-67348) *Daily Update Summary not Sent*

Please click **This affects my team** and you'll be automatically enrolled to receive updates on this issue in the future.

Best regards,

Shannon

comments: author: Virgil
body: Hello Shannon, thank you for that bug Ticket. Interestingly, the daily updates are coming again since yesterday ;-).


author: Shannon S
body: That's great, Virgil! Thank you for confirming. I love when things work out like that. :)

Take care, and have a pleasant rest of your week.

Regards,

Shannon


author: Shannon S
body: Hello Marcel,

Welcome to Atlassian Community. It's nice to meet you.

I don't know how active your site is, but what could happen is that there hasn't been enough activity for the email to be triggered. I don't have the exact number on that, but I do know there's a feature request for this to be configurable by administrators:

* [CONFCLOUD-57909](https://jira.atlassian.com/browse/CONFCLOUD-57909) *Allow administrators to configure Recommended Updates*

I would recommend reaching out to the [Support Team](https://support.atlassian.com/contact) if you are using Cloud Confluence. They will be able to check your logs and confirm with you the reason for the lack of update emails.

Let me know if you have any questions about that.

Regards,

Shannon

comments: author: Virgil
body: Hi Shannon,

we have the exact same problem - no daily updates since 24.07.2019. Activity level is more or less the same as before.

Regard,

Virgil


author: Fru Asanga
body: Hello [@Shannon S](/t5/user/viewprofilepage/user-id/510046) ,

I looked at the ticket and it's resolved. But was unable to get what the fix to this issue was. Can you advise on this.

Regards,

Rene.


author: Shannon S
body: Hello Fru,

This was an issue on the Cloud end, and a fix was rolled out on the server to correct it.

If you're encountering it now, there must be another issue causing it. For that reason, you can raise a [ticket with our Support Team](https://support.atlassian.com/contact) and they'll be able to have a look at your site's logs and determine why your updates aren't going out.

Let me know if you have any trouble with that!

Regards,

Shannon


Tags: confluence-cloud
Confluence timeout issues
Asked by Claire Penswick:

Hello,

We are having problems with Confluence timing out and I wanted to try disable to collaborative editing feature in general configuration - but I can't find the option? Is it still possible to disable this?

Thanks


Answers:
author: Charlie Misonne
body: Hi Claire

If you are on a Confluence Cloud instance there is no way to disable collaborative editing yourself.

Here is some documentation about possible causes for your timeouts: <https://confluence.atlassian.com/confkb/confluence-throws-the-editor-didn-t-load-this-time-error-when-trying-to-edit-a-page-840796639.html>

* Any chance you are using an unsupported webbrowser?
* You can contact [Atlassian Support](https://support.atlassian.com/contact/#/) to report the problem or ask to turn collaborative editing off


Tags: cloud

confluence-cloud
how to remove action item
Asked by Nishantha Herath:

1)How do I change format of Text Header

2)how do I highlight a header and chapter under it


Answers:
author: Nic Brough -Adaptavist-
body: Please could you explain all three of your questions in more detail, all you've really given us is out-of-context snippets of question.

* What do you mean by "action item" and "remove"? (remove from where?)
* Which text header? The body, menu, or something else?
* I'd say drag the cursor over it, that highlights the text for copy and paste

comments: author: Nishantha Herath
body: * What do you mean by "action item" and "remove"? (remove from where?) - figured out OK
* Page header text can not change it's format ..eg text size ,Bold , Italic...
* Hav a page header and short introduction to page. need to highlight ie make background color only for header and first chapter


author: Nic Brough -Adaptavist-
body: Page headers have standardised css so that the authors do not have to think about formatting. You can use your own css for a space, and they will remain consistent. (Please don't have inconsistent header formatting, it's a stupid idea because it's really bad for readers)

Use the panel or highlight macros for highlighting text.


Tags: cloud

confluence-cloud
Individual users are given privilege but they are not able to view the spaces in space list.
Asked by Bidhan Bastola:

Spaces are not appearing in the spaces list for the user but the privilege to view the spaces is given to the user.


Answers:
author: Tansu Akdeniz
body: Hi [@Bidhan Bastola](/t5/user/viewprofilepage/user-id/2865489)

Welcome to community.

First, click "Spaces" at the top bar than select "Space Directory" and search a space in this section. Because when you first click to "Spaces", it always shows the recent spaces.

Also, please go to Space Tools -\> Permissions than check whether the user is added individually or belongs to a group (with View permission).

Regards

comments: author: Bidhan Bastola
body: I have clicked space directory but there is no any spaces listed in drop down menu.

I have also checked permission for individual users. User is assigned with the permission to view and edit the space but it doesnot show any spaces on space directory.


author: Tansu Akdeniz
body: This situation is so weird. Maybe you can share screenshots and there may be a missing point.


Tags: confluence-server

server
The CSS is messed up and incorrect styling after installation
Asked by Fluccs Australia:

Hello Team,

I have installed a Fresh Confluence(Confluence 6.15.7) in our server and it was successful. I have selected the option to load sample data( During load content stage \> Example site) during installation and from there onwards the styling got messed up and the options are loading without any CSS styling. I am able to login and click on the options and they all are working, However the styling is messed up. Please see the snapshot attached.

![3.png](/t5/image/serverpage/image-id/62567i31D9F3266C04493C/image-size/large?v=v2&px=999 "3.png")

Please check the details and fix it.

URL: <http://confluence.myownserver.net:8090> or <http://118.88.24.134:8090>

Also, How can we make it accessible over the URL: <http://confluence.myownserver.net>

Regards,

Nick


Answers:
author: DPKJ
body: On your first problem, your installation is messed up. Most commonly confluence user don't have write permission on home directory.

Refer to this documentation - <https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html>

On your second problem,

you will need to register subdomain \`confluence.myownserver.net\` and then use reverse proxy server like Apache HTTPD or Nginx to setup virtual host for your server.

Here is reference documentation to guide you - <https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html>

comments: author: Nic Brough -Adaptavist-
body: Fix the second one first - the css problem not being read can be caused by the client not being able to fetch the css from the server, which can be a proxy problem.

I most often see this when I've messed up the reverse-proxy settings in Apache.


Tags: confluence-server

server
Switch off new UI. Its awful. thankyou
Asked by Bec Honey:

All formatting is out of the window.

I cannot add new pages and keep my old formatting.

Please start listening to your customers. Switch it off. or give us the option to leave it switched off.


Answers:
author: James Dellow
body: You might want to add your feedback to this thread <https://community.atlassian.com/t5/Confluence-discussions/Try-out-the-new-editing-experience/td-p/1000813>

comments: author: Bec Honey
body: Thanks James. Interesting reading the comments there too!


Tags: cloud
Why didn't Confluence instance restart after a power outage?
Asked by Joe F:

Our mains power went down overnight, the UPS did it's job, initiating nice shutdowns of VM's and other machines etc.

On restart, most VM's came back up ok but not Confluence (502) error. It did not appear to be running so on login and I sent: `$ `sudo` /etc/init.d/confluence start`

This started Confluence and all has been fine after that.

The question is, why didn't it restart automatically?

I have been trying to find a relevant log file to assist in the /opt/atlassian/confluence/logs but struggling with what I'm actually looking for...

Hoping for some guidance please.


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi Joe and Welcome,  

Maybe the service is not enable to start on boot?  

Try:
>
>     sudo systemctl enable confluence

.. and then restart your VM to see if Confluence start automatically on OS Boot.

```
sudo reboot
```

<br />

<br />

Kind Regard

comments: author: Joe F
body: Thank you Jack. I will do this, however, I'm pretty sure it is/was installed as a service and so I am expecting it to (still) restart automatically as the Atlassian install notes suggest. I'd still like to know why it didn't start normally...

I have run yr command, results follow:

sudo systemctl enable confluence

confluence.service is not a native service, redirecting to systemd-sysv-install

Executing /lib/systemd/systemd-sysv-install enable confluence

It appears to have completed successfully. I have to restart after hours so cannot do this for a few hours.


author: Jack Nolddor [Sweet Bananas]
body: Let see if the proposed command solves your problem.  

Looking forward to hearing from you  

Regards.


author: Joe F
body: Hi Jack,

I have restarted the VM with Confluence after issuing the 'enable' command you mentioned above. Confluence did restart normally on reboot so that is good. Thanks for your help.

The question really involved the restart issue this once, after the power outage. It is probably not worth pursuing now, a week later, but thanks for your help with this. Would the catalina.out have any more info? and is there a tool to read/search it, maybe a link?


author: Jack Nolddor [Sweet Bananas]
body: Hi Joe, Good to know that Confluence started automatically.  

On Linux env I used to view log files direclty on the terminal using command.  

Here you go some handy examples:

<https://www.faqforge.com/linux/distributions/debian/linux-how-to-view-log-files-on-the-shell/>

Kind Regards

**Did my answer solves your problem?**

*If so, consider to mark the proposed solution as an 'Accepted answer'. This will help other people with the same or a quite similar problem to find a solution in a easy and faster way.*

*In addition, by doing this the post will automatically gain the "Solved:" prefix in search results to indicate other people that no further support is needed.*


Tags: confluence-server

server
How to add a page break when using the "New" Confluence Page's
Asked by Brendon Sauer:

Hey,

We have been used to adding in a div macro to allow for page breaks when exporting to PDF, but I can't seem to find this in the new navigation and new look pages.

Is there another means of adding page breaks?

Thanks


Answers:
author: James Dellow
body: The Div and many related macros has been depreciated (i.e. removed) from the new editor - see <https://confluence.atlassian.com/confcloud/we-re-cleaning-up-the-macro-browser-946028471.html>

You should add your feedback about your requirement for this macro here <https://jira.atlassian.com/browse/CONFCLOUD-65774>


Tags: cloud

confluence-cloud
Page Properties Macro - Making Tables Have Multiple Columns
Asked by Simren Kshetrapal:

In the page properties macro documentation <https://confluence.atlassian.com/doc/page-properties-macro-184550024.html>

step 2 states to create a two column table. However, I can't do this because when I click the insert option in the bottom right (which is the only option I can see), it takes me straight to a single column. How do I add multiple columns?


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi and Welcome,  
Once inside of the page properties macro.  
Press Cntrl + Shift + i to insert a new table, a dialog will ask you the size of the table as shown in the image:  

![table.png](https://community.atlassian.com/t5/image/serverpage/image-id/62552i248736678B4D1AA0/image-size/large?v=v2&px=999 "table.png")

Kind Regards
Can't install add-on via file upload
Asked by Wil S:

Hi all,

Since I've googled myself into oblivion trying to find the solution to this with no luck yet, I was wondering if anyone has had this problem before and to which log file I need to look at? I am restricted to installing apps via file upload and do not have the ability to install them from the marketplace.

![notes2_GxBSb75CoM.png](/t5/image/serverpage/image-id/62541i31122415E2763DF6/image-size/large?v=v2&px=999 "notes2_GxBSb75CoM.png")![notes2_8BMdamAYSn.png](/t5/image/serverpage/image-id/62542iC5B6BAC6FE6888D7/image-size/large?v=v2&px=999 "notes2_8BMdamAYSn.png")


Answers:
author: DPKJ
body: Try this process again and look into catalina.out file.

This sometimes occur when you are running confluence behind proxy and file upload size for proxy is limited. If this is the case you open confluence port for system, and use system without proxy to upload plugin file.

comments: author: Wil S
body: After turning off the proxy on my Windows machine I was able to upload the file, thank you very much!


Tags: confluence-server

server
How to link a particular request group to a Confluence Category?
Asked by Abhi:

I would like to link a request group in my jira service desk to a particular Confluence category so that when a ticket is getting created from one of the request types under that request group, it will show only the suggested articles based on the input, from the articles under that particular Confluence category which I linked. How do I achieve this?

To elaborate, suppose I have a Request Group RG1, under which there are 3 Request Types RT1, RT2 and RT3 - and another Request Group RG2. I also have a Confluence knowledge space of my Jira Service Desk, which has two all the articles added under 2 categories - CCat1 and CCat2.

I want that whenever a user wants to create a ticket of Request Type RT1 or RT2 or RT3 under Request group RG1, it will show the user suggested articles (while entering the summary of the request) from the list of articles in CCat1 , not CCat2.


Answers:
author: Ang?lica Luz
body: Hi Abhi,

Welcome to Atlassian Community!  
Thank you for the detailed information.  
Currently, when a customer is creating a ticket, it will show all the articles that match with the words they are using for the summary, it's not possible to restrict the articles that will appear for each request type.  
As a workaround, you can create categories with the same name of the request types, for example, so customers can check it before creating a ticket.

Regards,  
Ang?lica

comments: author: Abhi
body: Got it! Thanks for your response.


Tags: jira-service-desk
Panel Titles Missing in Edit Mode (after creation)
Asked by Eugene Hunyadi:

We recently did a server upgrade from Confluence 6.6.12 to 6.15.2 and the only issue we have experienced has been with the panel macro. When editing a page with panels, none of the panel titles are visible. To see them, it is necessary to edit the panel and save. Once saved, the title for that panel will appear. If there are multiple panels on the page, each panel has to be updated in the same manner to see the titles.

Has anyone seen this before or have any suggestions on how we can resolve this? We have a stage server we tested our upgrade on prior to performing the upgrade on our production server, and it did not exhibit this behavior.


Answers:
author: Shannon S
body: Hello Eugene,

Thank you for contacting us about this and my apologies for taking a while to get back to you.

I've investigated this case and found that similar cases have all lead to this bug which affects Confluence 6.14.x and 6.15.x versions.

* [CONFSERVER-57934](https://jira.atlassian.com/browse/CONFSERVER-57934) *Adding excerpt, warning, note, tip or info macro to the page in edit mode will trigger mixed content action in browser*

You will see that in your Network Tools tab that the same error messages are triggered in this case.

At this time, there's no workaround. Please click **This affects my team** and you will automatically be added to the list of watchers and receive any updates on this going forward.

Thank you for your understanding.

Regards,

Shannon

comments: author: Dailin Garcia Young
body: Hola, [@Shannon S](/t5/user/viewprofilepage/user-id/510046)

Can you confirm if the fix for this bug is included in the newest version of Confluence\> and is the latest version that is available for users the [7.3.2 . ?](https://jira.atlassian.com/issues/?jql=project+%3D+CONFSERVER+AND+fixVersion+%3D+7.3.2 "7.3.2 ")


author: Shannon S
body: [@Dailin Garcia Young](/t5/user/viewprofilepage/user-id/3590082),

According to the bug I linked, the fix is as of version **7.3.2.**

The fix only applies to new content. Existing content must be re-saved in order to correct the issue.

Let me know if you have any trouble.

Shannon


Tags: confluence-server

server
Personal space name issue
Asked by Jeremy Schimansky:

As of today, all personal spaces are showing odd names. Instead of the name of the user (Joe Smith), they are now showing "User 12345", "User 2234c", etc.

These were fine yesterday.

Any thoughts?


Answers:
author: James Dellow
body: This is a result of changes implemented to meet the requirements of the European General Data Protection Regulation (GDPR) in Atlassian's cloud products.

comments: author: Jeremy Schimansky
body: Here is a link from another post with more details:

<https://confluence.atlassian.com/cloud/blog/2018/06/say-goodbye-to-usernames-in-atlassian-cloud?_ga=2.51385451.3574139.1565030250-1994808332.1563556975>


author: Stephanie Bryant
body: Cool, but how do my users change their display names? Because they'd like to opt-in on being identifiable to each other.


author: Stephanie Bryant
body: Never mind. I see that the actual issue, which is that the user-### is displayed, is a known incident being tracked here, and not something that was an intentional change: <https://confluence.status.atlassian.com/incidents/xx3084nmsk5b>


author: Carsten Raddatz
body: Same thing for us, opened [this ticket](https://community.atlassian.com/t5/Confluence-questions/Cloud-somehow-our-user-profile-pages-got-renamed-into-part-of/qaq-p/1147688#M150164) on the issue


author: Robert Johnson
body: Same thing happened to our instance beginning at 5 Aug, 2019 21:48:16 last night. Opened a ticket with Atlassian.


author: Stephanie Bryant
body: We're having the same issue with our personal spaces. On Confluence Cloud.

Seems to have happened at 10:38 PM last night, based on the Activity page:

![chrome_2019-08-06_10-19-46.png](https://community.atlassian.com/t5/image/serverpage/image-id/62535iC9DFAAD9CA4F9C08/image-size/large?v=v2&px=999 "chrome_2019-08-06_10-19-46.png")


Tags: cloud

confluence-cloud