youngmon/atlassian-qna huggingface dataset:
Jira Fisheye user authentication problem
Asked by Stefan Karl:

Hello,

I am trying to update and move Jira, Confluence and Fisheye to a new server and URL, with Jira as the authentication server via LDAP.

Confluence works fine.

In Fisheye I can't log in via LDAP, but all users and groups are visible. In the authentication-tab the entry for Jira is missing and in Jira the source-tab.

I think this must be a problem in the link but all connection tests go green and no errors in the logs. All other entries in the community don't match to this.

Thank You for any ideas


Answers:
author: Stefan Karl
body: solved!

Fisheye 4.5.0 has bugs!

Installation of Fisheye 4.4.2 works


author: ??_Vic_ ?
body: Dear all,

We also meet this issue on our Fisheye server,

But more serious is my Internal Directory's user also can't login.

It all says "password incorrect or unknown user".

Is it a bug?

Have anyone know why?

Thank all \& Bother all,

Vic


author: Grzegorz Lewandowski
body: I think you might be missing global permissions that's why the users can't login. If you go to user details on admin pages can you see a _FISHEYE USER_ or _NO ACCESS_ ?

If the latter you have to grant global permissions to those users to access the application.

More info : <https://confluence.atlassian.com/fisheye/global-permissions-812222809.html>

comments: author: Stefan Karl
body: Hello,

I can see in Fisheye all groups and users needed, I can test connection to Jira with my account and all is green (except UUID is yellow but I think this is ok). But I still can't login to Fisheye.

Regards


Tags: jira
Reset Crucible Database Password
Asked by Darius_Fattahipour:

Hi,

I needed to reset the password on the database account JIRA utilizes. I was able to update all the related Atlassian product connection strings (BitBucket, Confluence, etc.) but still can't update Crucible. The service won't start and throws the following error. Any ideas on how to reset it? Thanks!

Caused by: java.lang.IllegalStateException: Database not available (Unable to connect to SQLServer 2012 or newer database jdbc:jtds:sqlserver://xxx:1438;instance=Test1;databaseName=Atlassian_Crucible;: java.sql.SQLException: Login failed for user 'xxxx'.). Current state: NO_DB  
at com.cenqua.crucible.hibernate.DefaultDBControl.getConnection(DefaultDBControl.java:623) \[fisheye.jar:?\]  
at com.cenqua.crucible.hibernate.DefaultDBControl.validateConnectionAndExitOnFailure(DefaultDBControl.java:495) \[fisheye.jar:?\]  
at com.cenqua.crucible.hibernate.DefaultDBControl.start(DefaultDBControl.java:256) \[fisheye.jar:?\]  
at com.cenqua.crucible.hibernate.DefaultDBControl.start(DefaultDBControl.java:250) \[fisheye.jar:?\]  
at com.cenqua.crucible.hibernate.DBControlFactoryImpl.\<init\>(DBControlFactoryImpl.java:67) \[fisheye.jar:?\]  
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) \[?:1.8.0_102\]  
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) \[?:1.8.0_102\]  
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) \[?:1.8.0_102\]  
at java.lang.reflect.Constructor.newInstance(Constructor.java:423) \[?:1.8.0_102\]  
at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:148) \[spring-beans-4.0.9.RELEASE.jar:4.0.9.RELEASE\]  
... 42 more


Answers:
author: Felipe Kraemer
body: Hi [@Darius_Fattahipour](/t5/user/viewprofilepage/user-id/1158861),

There are two ways of updating the credentials that Fisheye/Crucible should use for authenticating against your database:

1. By going to *Administration \> System Settings \> Database*
2. Directly at *FISHEYE_INST/config.xml* while the instance is not running

If none of the options work, either the username or password specified for authentication is wrong.

I hope this helps!

Felipe


Tags: database
Settings->Advance settings->Automatically refresh cannot be removed
Asked by Luc Roy:

Because of higher security measures at our company, my computer is locked after bad passwords are entered.

1- I cannot figure out how to remove the bad password. removing the password file in sourcetree and removing the credential from windows does not seem to work.

sourcetree seems to trying to repeatedly enter the password every 10 seconds in cycles of 5 to 10 minutes.

2- I found a menu item that should disable this feature "Settings-\>Advance settings-\>Automatically refresh" but each time I remove the check mark, it comes back.


Answers:
author: Shivam Naik
body: Hi [@Luc Roy](/t5/user/viewprofilepage/user-id/4969476) ,

Just wanted to confirm since this is the Statuspage Product Community section, are you having issues logging into Statuspage, or is this regarding another login portal? The second step you mentioned does not sound like something within the Product.

Please let us know!

comments: author: Luc Roy
body: This is within the sourcetree product.


author: Shivam Naik
body: Hi [@Luc Roy](/t5/user/viewprofilepage/user-id/4969476) ,

I would recommend creating a Support request here <https://support.atlassian.com/sourcetree/>, that will get you direct assistance with the product.


Tags: statuspage
Sourcetree keeps freezing up on Mac Monterrey operating system
Asked by danieldli:

Hello. I recently upgraded my operating system from Catalina to Monterrey. My source tree was working perfectly fine on Catalina. After the upgrade to Monterrey, my source tree freezes up all the time. I also got a new Macbook Pro with M1 processor that came with Monterrey. I am having the same exact freezing issue on source tree with the new laptop also. Is there a way to fix this issue?


Answers:
author: fengzee
body: Version: v4.2.0 (246).

Same. I'm on Ventura (13.1) now and it frequently hangs whenever I open a window of a large project (with complex Git history). I believe it's a performance issue of Sourcetree, having too much disk reads / writes in that case. I'm willing to help with the issue by providing some logs or other info. Contact me if it helps.
App Passwords for SourceTree seem to stop working after a few days
Asked by Dan Dickout:

Every time I create an App Password for SourceTree I am able to login. For a few days it will work fine any time I want to commit or pull. Then one day the password just stops working.

It is always when I first try to do something that day but it seems to happen every 5-10 days.

I have gone through this cycle of creating a new App Password for SourceTree about 8-10 times now since being forced to switch.

It is a real PITA.


Answers:
author: Andy Heinzer
body: Hi,

Sorry to hear about this problem. There is a related community post that I think might apply here. Please see <https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968>

In that post David outlines some steps you can take to work around this problem.

I hope that helps.

Andy


Tags: bitbucket

bitbucket-cloud

cloud
??????????????????????
Asked by Shotaro Asano:

![????????? 2022-06-15 2.01.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/201886i9AB3F5F49429F88A/image-size/large?v=v2&px=999 "????????? 2022-06-15 2.01.06.png")![????????? 2022-06-15 2.00.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/201887i5FE291CE43350166/image-size/large?v=v2&px=999 "????????? 2022-06-15 2.00.56.png")

??????clone???????

???????????Github????????????????????

?OAuth HTTPS

?Basic HTTPS ?password?Github??Personal access tokens????????

????????????????????????????????

?????Github??????????????SourceTree??????????????????SourceTree?????????????Github?????????????????????????

??????????????????????????????????????????????URL?????????????????????????????/URL?????????????clone??????

??????????????????????????????????????????????

Sourcetree??install???/Users/{????}/Library/Application Support/SourceTree???????????????????????????????????

??PC?M1????MacbookAir OS12.4???

?????????????????????????


Answers:
author: Shotaro Asano
body: ?????Git????????Git?????????Git???????????????????

clone????????????

????Git????????????????????????Git?????????

????????Homebrew?Git?install???????

?????GIt??????????

????mac???????????Git?????Homebrew?install???????

????????????????

??????Homebrew?Git?install??????Git?????????????????????????

path????????Git?version????????sourcetree????????????


author: Shotaro Asano
body: ![????????? 2022-06-17 0.52.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/202216i9F9EF2C71A3A0DF0/image-size/large?v=v2&px=999 "????????? 2022-06-17 0.52.21.png")

?????Git????????Git?????????Git???????????????????

clone????????????

????Git????????????????????????Git?????????

????????Homebrew?Git?install???????

?????GIt??????????

????mac???????????Git?????Homebrew?install???????

????????????????

??????Homebrew?Git?install??????Git?????????????????????????

path????????Git?version????????sourcetree????????????
Not able to preview file in sourcetree
Asked by Ashutosh Gurjar:

Hi I am not able to preview the changes in sourcetree it is saying that you can not open binary file.![Untitled.png](/t5/image/serverpage/image-id/201700i22FE7DC934C837A3/image-size/large?v=v2&px=999 "Untitled.png")


Answers:
author: Ashutosh Gurjar
body: .


author: Andy Heinzer
body: Sorry to hear about this problem. I believe this is a known bug we are tracking over in <https://jira.atlassian.com/browse/SRCTREEWIN-7627>

comments: author: Ashutosh Gurjar
body: So this issue will be fixed any time soon? if you have any timeline that would be great


Tags: cloud
Auth Issue of Git Clone
Asked by ?????:

**?Issue?????????**

The issue happened when I tried to clone program from github.

I entered url of github to the field of original path, and it was confirmed with spinner.

A few seconds later, error message displayed. The detail is next.

?github????????????????????????????????????github?URL???????????????????????????????????????????????????????????

------------------------------------

????: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote <https://github.com/XXXX/XXXX>  
??:  
???: remote: Support for password authentication was removed on August 13, 2021. Please use a personal access token instead.  
remote: Please see <https://github.blog/2020-12-15-token-authentication-requirements-for-git-operations/> for more information.  
fatal: Authentication failed for '<https://github.com/XXXX/XXXX>'

????: hg identify extensions.hgext.hgsubversion=! <https://github.com/XXXX/XXXX>  
??:  
???: abort: HTTP Error 404: Not Found

????: perl.exe C:\\Users\\Administrator\\AppData\\Local\\SourceTree\\app-3.4.9\\tools\\svn.pl info <https://github.com/XXXX/XXXX>  
??:  
???: System.ComponentModel.Win32Exception: ??????????????????

------------------------------------

**?Question?????**

How can I solve the Issue and clone program?

?????????????????????????????????

**?What I tried for solution\<but failed\>????????????????**

?I deleted my github account from sourcetree. And I register my github account with OAuth.

???github??????sourcetree?????????OAuth????????????

?I deleted my github account from sourcetree. And I register my github account with Basic as next url.

<https://github.blog/2020-12-15-token-authentication-requirements-for-git-operations/>

???github??????sourcetree?????????URL???????Basic????????????

**?Others?**

??????????????????????????????????????


Answers:
author: Rick Li
body: ????????????????????????  

Clone???????????????????  
???????<https://github.blog/2020-12-15-token-authentication-requirements-for-git-operations/>????????????????[personal access tokens](https://docs.github.com/en/authentication/keeping-your-account-and-data-secure/managing-your-personal-access-tokens ) ?????????????  

<br />

??????personal access tokens???????????????????????????????????????????????

[How to update HTTP(S) credentials in sourcetree](https://community.atlassian.com/t5/Sourcetree-questions/How-to-update-HTTP-S-credentials-in-sourcetree/qaq-p/297564) ??????C:\\Users\\USERNAME\\AppData\\Local\\Atlassian\\SourceTree ????????????????????SourceTree????????????????????????????????

??????????
How to solve Authentication and Pull Request Problem
Asked by rishvanthi:

I am using SourceTree Version 3.4.7,created an Apppassword from the Bitbucket account linked.When Tried to Authenticate using Tools-\>Option-\>Authentication

1.When oAuth is selected as Authentication type,the application is not responding and after a while showing Authentication Failed Message "Unable to get secret.Error reading JObject from JsonReader.Path'',line 0,position 0"

2. When Basic is selected as Authentication type,Given the account name and the apppasword generated from BitBucket,Authentication is Success.But when pull action is performed in any repository the popup is asking for password for 3-4 times and displaying error message

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks fetch --no-tags origin  
fatal: TaskCanceledException encountered.  
A task was canceled.

remote: Bitbucket Cloud recently stopped supporting account passwords for Git authentication.  
remote: See our community post for more details: <https://atlassian.community/t5/x/x/ba-p/1948231>  
remote: App passwords are recommended for most use cases and can be created in your Personal settings:  
remote: <https://bitbucket.org/account/settings/app-passwords/>  
fatal: Authentication failed for '<https://bitbucket.org/eltizam/dbscripts.git/>'

fatal: TaskCanceledException encountered.  
A task was canceled.

remote: Bitbucket Cloud recently stopped supporting account passwords for Git authentication.  
remote: See our community post for more details: <https://atlassian.community/t5/x/x/ba-p/1948231>  
remote: App passwords are recommended for most use cases and can be created in your Personal settings:  
remote: <https://bitbucket.org/account/settings/app-passwords/>  
fatal: Authentication failed for '<https://bitbucket.org/eltizam/dbscripts.git/>'

fatal: TaskCanceledException encountered.  
A task was canceled.

remote: Bitbucket Cloud recently stopped supporting account passwords for Git authentication.  
remote: See our community post for more details: <https://atlassian.community/t5/x/x/ba-p/1948231>  
remote: App passwords are recommended for most use cases and can be created in your Personal settings:  
remote: <https://bitbucket.org/account/settings/app-passwords/>  
fatal: Authentication failed for '<https://bitbucket.org/eltizam/dbscripts.git/>'


Answers:
author: Ben
body: G'day Rishvanthi!

The reason you are receiving the App Password error message is because it is prompting you for basic auth credentials due to the way that your git remote URL is configured.  
We have a blog post however which explains the steps to troubleshoot this issue specifically in SourceTree, please follow these accordingly and this should resolve the issue:  
<https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968>

Please let me know how this goes.

Cheers!

- Ben (Bitbucket Cloud Support)
Getting fatal error when trying to clone from Bitbucket into SourceTree
Asked by Ron Rabakukk:

I am trying to clone a repository in Bitbucket to my local PC using SourceTree. I have added my SSH key to Bitbucket and set up my private key in SourceTree, and on the remote tab I see the list of available repositories. I click on the clone link next to one of the repositories and it fails, giving this error:

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote <https://ronrabakukk@bitbucket.org/pmas-de/hscs-kpi-1a.git>  
Output:  
Error: fatal: unable to access '<https://bitbucket.org/pmas-de/hscs-kpi-1a.git/>': SSL certificate problem: self signed certificate in certificate chain

I am using the same SSH key pair on another PC and they work fine. Any idea why it is failing?


Answers:
author: Earl McCutcheon
body: Hello [@Ron Rabakukk](/t5/user/viewprofilepage/user-id/1504524) ,

I am not entirely familiar with this topic but I'll do what I can to help, looking into it Bitbucket cloud does not have a self-signed certificate in its chain, and when using self-signed certificates Bitbucket provides the **Skip certificate verification** option, which allows you to disable certificate verification which is described in more detail in:

* <https://support.atlassian.com/bitbucket-cloud/docs/manage-webhooks/#ManageWebhooks-skip_certificateIfyouuseself-signedcertificates>

The overall recommendation is to NOT disable certificate verification but rather obtain an SSL certificate from a trusted certificate authority. But overall there should not be any self-signed certs coming from the BitBucket cloud side.

Additionally there is a possibility of one of the git clients or sourcetree on your machine is outdated and maybe doesn't recognize one of the CAs in the Bitbucket cert chain, that would explain why it works on one machine but not this machine.

Can you verify that you're running on the latest version of sourcetree which looks to be 4.1.8_244 and also that the system you're running it on is all up to date on packages\\system updates etc.. as well as verify that the machine this works on is the same version as the one it is failing on?

Regards,  
Earl


Tags: bitbucket

bitbucket-cloud

cloud
'ssh-agent' failed with code -1: System.ComponentModel.Win32Exception: Access is denied 0
Asked by Manuel Malagon:

Why am I getting this error?

![image.png](/t5/image/serverpage/image-id/200112iB3B5177C058CC97B/image-size/large?v=v2&px=999 "image.png")

It happens every time I open sourcetree. The agent is running so I don't know what's going on. What am I missing?

Thanks!!


Answers:
author: Jdang
body: Try to run the SourceTree in 'Admin' mode


Tags: ssh
error: 6584 bytes of body are still expected.
Asked by Sivakumar arasu:

Hi Team,  

So it has been a month looking for solution for my issue when cloning the remote repo from Sourcetree.  

This is my error which i get.   
![Capture.PNG](/t5/image/serverpage/image-id/200249i03811DC6B5F79026/image-size/large?v=v2&px=999 "Capture.PNG")  

I really would really appreciate if this is resolved.  

Thanks in advance.   


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Sivakumar arasu](/t5/user/viewprofilepage/user-id/4938969) ,

welcome to the Atlassian community!

Using "Terminal" button on the right of your SourceTree, run the following command :

git config --global http.postBuffer 1024M

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/200250i64CF39873BFC6B49/image-size/large?v=v2&px=999 "Immagine.png")

Hope this helps,

Fabio

comments: author: Sivakumar arasu
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)   
Thanks for the quick reply. I did the above command (git config --global http.postBuffer 1024M) which you provided.  

By going to action--\> Terminal. Since I got the main application page. And got a new error saying this.

![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/200264iA1EE01E0AD302764/image-size/large?v=v2&px=999 "Capture2.PNG")


author: Sivakumar arasu
body: Any other suggestions ??


author: Marek I?tok
body: Yeah.. Fabio here is using ligatures, so the double dash got connected. The command is supposed to look like this:

```
git config --global http.postBuffer 1024M
```

Though as a side note, this has never been able to solve my issues and also shows some underlying problems with your git repo (size, large blobs in commit history, etc)


Tags: atl-gruland
???PC?Clone????????
Asked by Matsui Shunsuke:

?????Clone??????PC??Clone?????????

?????PC?????????????????Clone?????

???????????????

?????????????????????App passwords???????????

-----------------------------------------------------------------------

????: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote <https://MatuiSyunsuke@bitbucket.org/ookubohiroki/hotel_x.git>  
??:  
???: remote: Bitbucket Cloud recently stopped supporting account passwords for Git authentication.  
remote: See our community post for more details: <https://atlassian.community/t5/x/x/ba-p/1948231>  
remote: App passwords are recommended for most use cases and can be created in your Personal settings:?  
remote: <https://bitbucket.org/account/settings/app-passwords/>  
fatal: Authentication failed for '<https://bitbucket.org/ookubohiroki/hotel_x.git/>'

Go to the bitbucket.org website and log in with your account credentials.  
From your avatar in the bottom left, click Personal settings.  
Click App passwords under Access management.  
Click Create App password.


Answers:
author: Syahrul
body: Hi [@Matsui Shunsuke](/t5/user/viewprofilepage/user-id/4940583)

Welcome to the community!

I believe your local config may still be using your old password to authenticate; hence you are getting the error message.

As per our community post [here](https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968) you'll need to reinstall the apps with the latest version and remove your store password from the **Windows credential manager**with the following folder path:

* Navigate to **C:\\Users\\\<UserName\>\\AppData\\Local** and delete all **Sourcetree** folders and files (if any)

* Navigate to **C:\\Users\\\<UserName\>\\AppData\\Local\\Atlassian** and delete all **Sourcetree** folders and files (if any)

* Navigate to **C:\\Users\\\<UserName\>\\AppData\\Roaming\\Atlassian** and delete all **Sourcetree** folders and files (if any)

Make sure to use the latest version of Sourcetree to ensure you are up to date.

Cheers,  
Syahrul

**\*\*\*IMPORTANT\*\*\*:** **Please note that reinstalling Sourcetree will remove all preferences and settings you may have. So, please ensure you ++backup the referenced folders/files below before proceeding++.**

* Backup ALL**Sourcetree** folders and files (if any) located in **C:\\Users\\\<UserName\>\\AppData\\Local**

* Backup ALL**Sourcetree** folders and files (if any) located in **C:\\Users\\\<UserName\>\\AppData\\Local\\Atlassian**

* Backup ALL**Sourcetree** folders and files (if any) located in **C:\\Users\\\<UserName\>\\AppData\\Roaming\\Atlassian**
Open file in PhpStorm
Asked by Jacco van der Post:

Hi,

How to open a file in PhpStorm from SourceTree (Mac). When I rightclick "Open" nothing happens. How to configure?

Or should is a custom action needed?

I see in preferences a custom action can be defined. What to fill in there? Thanks

![Schermafbeelding 2022-05-27 om 13.04.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/199577i9EB4B0E0437CED96/image-size/large?v=v2&px=999 "Schermafbeelding 2022-05-27 om 13.04.23.png")


Answers:
author: Jacco van der Post
body: Ah okay you need to lay file associations via the finder, show info

Then Open can be used

comments: author: dayanvirpa
body: I would like to have SourceTree open files of a certain type in the editor of my choice without having to set OS-level defaults.

Also, it would be nice to set this per repo.

I imagine these things aren't difficult to implement.


Tags: phpstorm