youngmon/atlassian-qna huggingface dataset:
Help configuring bamboo as a service in windows 10 home
Asked by Peter Daniels:

Environment:

Windows 10 Home Edition, x64

Bamboo 6.7

Jdk1.8.0_191

I am able to run Bamboo usin a cmd shell and bin\\start-bamboo.bat, but I have yet to find success configuring it to run as a windows service. This will NOT be the prod setup - just for developing a PoC. I have looked at the follwing pages:

<https://confluence.atlassian.com/bamboo/running-bamboo-as-a-windows-service-289277308.html>

<https://confluence.atlassian.com/bamboo/running-bamboo-as-a-windows-service-as-the-local-user-416580754.html>

When configuring the service either as "local system" or as my own user account (admin), the service starts, but am unable to connect to localhost:8085. Can't see, to find a way to configure local sec policy on windows 10 home edition for account to "logon as service". Is that possibly my issue?

Also note that I uninstalled (using uninstall.exe) and re-installed bamboo (atlassian-bamboo-6.7.1-windows-x64.exe) a # of times while fumbling around with the right JDK and running the server as admin in cmd shell.

TIA,

-Peter

Update: noticed this in the logs (bamboo-stderr.2018-12-02.log):

WARNING \[ContainerBackgroundProcessor\[StandardEngine\[Catalina\]\]\] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread \[http-nio-8085-exec-2\] (id=\[214\]) has been active for \[61,423\] milliseconds (since \[12/2/18 9:16 AM\]) to serve the same request for \[http://localhost:8085/allPlans.action\] and may be stuck (configured threshold for this StuckThreadDetectionValve is \[60\] seconds). There is/are \[1\] thread(s) in total that are monitored by this Valve and may be stuck.


Answers:
author: Ulrik Ekedahl
body: I think that this may be the same bug as I experienced in the install script of Bamboo as a Windows service. I also thought it was a security problem, but it was a memory problem. The install script allocates to little memory to the windows service, and the result is that the web server times out.

See the [bug report](https://jira.atlassian.com/browse/BAM-20176) for a manual workaround.

comments: author: Peter Daniels
body: Thank you! That did the trick. I uninstalled the service, edited service.bat to bump the memory config:

```
if "%SERVICE_STARTUP_MODE%" == "" set SERVICE_STARTUP_MODE=manualif "%JvmMs%" == "" set JvmMs=512if "%JvmMx%" == "" set JvmMx=1024
```

and started the service. It's up.
Job doesn't start automatically after been queued by API
Asked by sarah-cit:

Hello,

In my project we have a plan with several jobs and we have a plan that triggers this plan by queueing their jobs using the API rest "/queue/{projectKey}-{buildKey}".  
All jobs are queued and executed successfully apart from the last job that is queued but he didn't starts automatically. It's necessary to click on "run stage ...." button to have this started.

Is there anyway to get this jab started automatically?


Answers:
author: Rafael Pinto Sperafico
body: Hi [@sarah-cit](/t5/user/viewprofilepage/user-id/1799840),

Based on the given description, it seems you are referring to a [Manual Stage](https://confluence.atlassian.com/bamboo/using-stages-in-a-plan-289276862.html "Manual Stage"). If this is the case, I would suggest you on reviewing this thread (<https://community.atlassian.com/t5/Bamboo-questions/How-to-call-a-manual-stage-with-costum-variable-API-curl-call/qaq-p/863154>) in which I have commented, in details:

* how manual stage triggering works
* how to trigger a manual stage using REST API

If manual stage is not what you are looking for, then please provide us with more information about your environment (e.g screenshot, [View as plan as Java Specs](https://confluence.atlassian.com/bamboo/exporting-existing-plans-to-bamboo-specs-894743917.html "View as plan as Java Specs"))

Kind regards,

Rafael
JSM Automation - Using multiple values for Issue Field Condition
Asked by Sam Ben-David:

Hi there.

When adding values to the Issue fields condition is it possible to add multiple values like in the screenshot below, or do we need to use a different issue fields condition component for each value?

![Screenshot 2024-04-24 at 13.45.04.png](/t5/image/serverpage/image-id/320302i617B19879B0C8888/image-size/large?v=v2&px=999 "Screenshot 2024-04-24 at 13.45.04.png")


Answers:
author: Kalyan Sattaluri
body: Hello [@Sam Ben-David](/t5/user/viewprofilepage/user-id/5483101)

There are couple of ways to solve this:

**Option 1:** , Please see solution by [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) on how to solve this here -

<https://community.atlassian.com/t5/Jira-Software-questions/Re-automation-Advanced-compare-quot-or-quot-condition/qaq-p/1815729/comment-id/502842#M502842>

Basically,

Instead of Issue fields condition, Try, Smart value condition.  
* {{issue.summary.match("(reset password\|resetting password\|reset)")}}
* does not equal
* EMPTY (leave blank)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320329i2034F3ECD6C850CD/image-size/large?v=v2&px=999 "image.png")

**Option 2**: is using JQL.

so instead of Field conditions, you will use JQL and write your query like:

JQL = summary \~ "reset password" OR summary \~ "resetting password"

And continue with your steps if it passes..

Please try any of the options and share screenshot if issues. If your issue is solved, consider accepting answer and vote Bill's solution in other thread so it surfaces in google searches. Thanks!

comments: author: Sam Ben-David
body: Hey [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306) thank you! Option 2 and using JQL seems much better and flexible for our needs.

Many thanks.

Sam


author: Fazila Ashraf
body: Hi [@Sam Ben-David](/t5/user/viewprofilepage/user-id/5483101)

Not available for text based field like summary / description but for select fields like issue type , components, assignee etc, the "one of" , "contains any of" operators are available to compare for multi values.

comments: author: Sam Ben-David
body: Thanks [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419)

So would I need to set up multiple issue fields condition blocks if I want to check for different values?


Tags: cloud

jira-service-management

jira-service-management-cloud
Where do I see portal-only customers
Asked by Petra Hasler:

Hello everyone,   

since having the new view of the user administration, I cannot see portal-only customers anymore. When I enter the old URL, I get this error message:   
![portal only customers.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/320274iF37E818286ED8FEB/image-dimensions/385x287?v=v2 "portal only customers.PNG")

Does anyone now where I can manage portal-only customers in the new user administration view or why I get this error message?

Thanks!

BR, Petra


Answers:
author: Dirk Ronsmans
body: Hi [@Petra Hasler](/t5/user/viewprofilepage/user-id/5037413) ,

If you go to <https://admin.atlassian.com> you can Select your Products tab.

There in the lower left corner you can select your Product and then go to "Jira Service Management"

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320327iFCED22B345E77347/image-size/large?v=v2&px=999 "image.png")


author: Dan Breyen
body: Petra, as an administrator, I'm able to see Portal only customers under Administration / Products / \<pick the site under 'Sites and Products' / pick 'Portal-Only Customers' under 'Jira Service Management'.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to make fields read-only, required, hidden in JSM?
Asked by Mohammed Siyad:

Making the fields read-only using behaviour is not working. Any possible solution other than behaviour.

I would want to make couple of fields required, read-only, hidden.


Answers:
author: Vijay Dadi
body: Hello [@Mohammed Siyad](/t5/user/viewprofilepage/user-id/5037049) ,

Here is how it can be done.

Required - Add them to the conditions in the transition properties.

Read-Only - Remove the fields from the issue edit screen.

Hidden - Remove the fields from the issue view/edit screen.

Hoe this helps !


Tags: cloud

jira-service-management

jira-service-management-cloud
How to turn off customer notification on JSM (Data Center)
Asked by Mina Soultan:

I want to do some testing on our prod instance but need to turn off customer notifications   
Cant see any disable button for customer notifications   

![1.png](/t5/image/serverpage/image-id/320253iF6360690EC94D460/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Dexter de Vera
body: Hi [@Mina Soultan](/t5/user/viewprofilepage/user-id/5439581) ,

For each rule, select Edit and deselect the Enable checkbox at the bottom.

comments: author: Mina Soultan
body: Thank you dexter


Tags: data-center

jira-service-management

jira-service-management-data-center
Emails from SEND EMAIL Action in Automation Do Not Show in Issue
Asked by Sam Ben-David:

Hi there.

We're setting up an automation that will auto close issues when a certain type of request comes through. The customer who raises the issue will also get an email we create in the automation.

The automation seems to run ok but the email in the SEND EMAIL component doesn't show in the issue log. Does anyone know why that might be?

The SEND EMAIL is being sent to "All customers involved". Originally it was setup to be sent to "Initiator" but then the email wasn't received during our tests.

Thanks.


Answers:
author: Ben Finn
body: Hi [@Sam Ben-David](/t5/user/viewprofilepage/user-id/5483101) ,

I took a look at my logs for an automated that has email in it, I do see a log.

Can you confirm you dont see this? Please share your automation details if possible.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320268iAB14F176AE601D26/image-size/large?v=v2&px=999 "image.png")

comments: author: Sam Ben-David
body: Hey [@Ben Finn](/t5/user/viewprofilepage/user-id/5368264) thanks for helping!

Which logs is that screenshot from?


author: Ben Finn
body: Go to the automation rule and in the top you will see the "Audit log" for that automation. Then click on "Show more". There is also a automation rule for creating additional logging, not sure if it will be able to help so please check this first.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320291iD5DA1A22B7A1D0B4/image-size/large?v=v2&px=999 "image.png")


author: Sam Ben-David
body: Thanks Ben. It shows as Success. But we realised that a better solution would be to use the Add comment to issue function instead and use the email content in the comment. Thanks for your help any way :)


author: Ben Finn
body: My pleasure. If I could ask you to tag the solution as correct (if you feel it was the answer to the original problem), it would be appreciated.


Tags: automation

cloud

jira-service-management

jira-service-management-cloud
Stop users who arent added in jira from creating a request from within the Jira service desk
Asked by Noora Salman:

We have issue when a customer in Jira adds a user as participant and this participant is not a member of Jira, the participant will be added in Jira as a customer to the specific project without our permission. Is there a way to disable this? but we dont want to disable the add participant feature as we use it in the organization.


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Noora Salman](/t5/user/viewprofilepage/user-id/5411938)

As I remember you can change it is JSM project settings and choose that user is able to choose only users from their organisation and/or project.

Regards,

Seba

comments: author: Noora Salman
body: Dear [@Sebastian Krzewi?ski](/t5/user/viewprofilepage/user-id/1561725)

Thank you for response.

We've selected this option but still the user (Participant) is able to access without being added from our end to Jira.

We've noticed that once the non Jira member is added as participants automatically it will show in the "User Management" and we need to find away to avoid. It's fine that Jira members will add the non member Jira user as participant just to receive email notification but more than that should be restricted.


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Can you delete a comment based on a phrase
Asked by Ste404:

I have an automation rule that puts a comment in a ticket in a panel when a particular SLA starts, this based on a field value being set to true.

What I want to do is delete that comment if the field value is then set back to false.

I cannot be sure that comment is going to be the last comment in the ticket so just can't use that as the mechanism to delete the comment

The panel in the comment has the same title "CANCELLATION REQUESTED"  

I have tried this to return the id  
{{#issue.comments}}{{#if(exists(body.match("CANCELLATION REQUESTED")))}}{{id}}{{/}}{{/}}

Is there a way to delete a comment in automation that has that in it?


Answers:
author: Ste404
body: ok I have this writing this value in the log  
{{#triggerIssue.comments}}{{#if(exists(body.match(".\*(CANCELLATION REQUESTED).\*")))}} {{id}} {{/}} {{/}}  

BUT I need to now turn that into a variable. Not sure how to do that.

comments: author: Harsh
body: Hi [@Ste404](/t5/user/viewprofilepage/user-id/4984517)   

Try the following -

**Trigger**: When Issue Commented

**Advance compare condition:**

First value: {{issue.comment}}

condition: contains regular expression

Regular Expression: CANCELLATION REQUESTED

**Action**: Delete comment

in comment ID field add: {{comment.id}}

Save the automation. This should work, I have tested but one drawback, is that the regular expression is case sensitive. So if you are unsure whether it is all upper case or lower case, add both.

If it works let please vote


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Active Status
Asked by Sunny Deol:

Hi Support,

A added a user to Jira, but client says the user never received an email from Jira and even checked the spam/junk folder.

I check the user status in Jira and it says "Active" what does this mean?

Do I need to send the user a link to reset there password?

![Screenshot 2024-04-23 175824.png](https://community.atlassian.com/t5/image/serverpage/image-id/320188i80763CB4FE25D6C2/image-size/large?v=v2&px=999 "Screenshot 2024-04-23 175824.png")


Answers:
author: Kieren _SmolSoftware_
body: Hi [@Sunny Deol](/t5/user/viewprofilepage/user-id/5414988)

In admin.atlassian.com, you'll see a list of users. In that list you'll see Nahid.

If they've not used Jira before, they should be listed as 'Invited'. From that list, you can resend an invitation.

If Nahid still doesn't get an email invitation, they have one more option available to them:

1. They can go to the URL id.atlassian.com

2. Press the 'Can't login' link

3. Enter their email address

4. Check their email for a password reset or one time login password.

Hope that helps!

-Kieren

Co-founder @ Smol Software \| Ex-Atlassian


Tags: cloud

jira-service-management

jira-service-management-cloud
requiero saber informaci?n sobre las configuraciones de Jira
Asked by Mesa de servicio Forte:

Se requiere saber informaci?n sobr? la informaci?n de jira services managment


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Mesa de servicio Forte](/t5/user/viewprofilepage/user-id/5482771) ?

I think you'll need to be a little more specific. What kind of information, specifically, do you need? Are you not finding what you need in the documentation?

The more detailed you are the more likely it is someone here will be able to help you.

Best,

-dave


Tags: cloud

jira-service-management

jira-service-management-cloud
How to setup automation to add a label to an issue if the approval was Declined.
Asked by V.Patel:

Hello,

I need to add a label to an issue if the ApproverXYZ customfield_1338, someone declines it. I tried a logic but i might be completely wrong. You advice will be highly appreciated.  

*** ** * ** ***

Return to rules  
  * When: Issue transitioned  

  ###### FROM {#toc-hId-1023700478}

  Need TIFF QC 1  

  ###### TO {#toc-hId--783753985}

In Progress  
  * If: Compare two values  
  Checks if:  
**{{customfield_10348.approvalDecision}} equals Declined**  
  * Then: Edit issue fields  
**Labels**  
Add component


Answers:
author: Laurie Sciutti
body: Hi [@V.Patel](/t5/user/viewprofilepage/user-id/5169616) \~ can that field be set to Declined on any other transition? If not, you can use the Field Value Changed For Transition Issue trigger....

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/320380iE9306407A7723448/image-size/large?v=v2&px=999 "Capture.PNG")

comments: author: V.Patel
body: Hi, [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) ,

I won't really be a change in the field right because the field is just a, Approver field which is a user field, i need to capture and trigger the automation when it is Approved/declined, i hope i am explaining in it correctly.


author: Kalyan Sattaluri
body: Hello [@V.Patel](/t5/user/viewprofilepage/user-id/5169616)

What type of field is this?

I dont think **{{customfield_10348.approvalDecision}}**smart value is correct.

If its a dropdown, try **{{customfield_10348.value}}** instead**.**

If that does not work, share screenshot of this field in UI with field populated..

comments: author: V.Patel
body: [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306)   
It is an approver field, i am looking to validate if it gets Declined in the approval stage then i want to add a label to the issue.


Tags: cloud

jira-service-management

jira-service-management-cloud
Why are email replies generating new tickets in my company-managed project?
Asked by Elliott Lambert:

I have a company-managed service desk project with an email connected to the *Email requests* project setting. The email is authenticated and exists as a user in a distro list in my Azure environment. When I send an email to the distro list, it creates a ticket (as expected) but when another member replies (reply all) it generates another ticket. Even more strange, when I reply to the newly generated ticket (vai Outlook email thread with the distro list), it comments on that ticket, as expected. I changed the comment permissions to *Public* for testing a solution and now replies do not generate tickets or comment on the submitted request.

Any help is greatly appreciated, thanks!


Answers:
author: Brant Schroeder
body: [@Elliott Lambert](/t5/user/viewprofilepage/user-id/4766686) welcome to the Atlassian community

When you send a request in through the distribution list and individuals reply to the initial email sent from the list there is nothing to tie that to the issue in Jira yet. When the distribution list receives a response from JSM it will contain headers that allow any response to those emails.

As for the public setting can you expand on that.


Tags: cloud

jira-service-management

jira-service-management-cloud
Scriptrunner connect
Asked by Luana Silva:

Hi community,

With the Scriptrunner connect extension, can I manipulate Jira form fields?

For example, manipulating typing in fields in real time? on the client interface side, be able to validate this data and return it to the user?


Answers:
author: Kristian Walker _Adaptavist_
body: Hi Luana,

The [ScriptRunner Connect](https://docs.adaptavist.com/src/latest) app cannot directly manipulate data in a form and validate it instead you want to look at the [Behaviours](https://docs.adaptavist.com/sr4jc/latest/features/behaviours) feature inside of [ScriptRunner for Jira Cloud](https://docs.adaptavist.com/sr4jc/latest).

I hope this information helps.

Regards,

Kristian


Tags: cloud

jira-service-management

jira-service-management-cloud
Adding request participant automatically
Asked by Sukanya KM:

Whenever a particular service request is created, I need to add a participant to that ticket automatically in the request participant field.


Answers:
author: Michel Neeser
body: Hi [@Sukanya KM](/t5/user/viewprofilepage/user-id/5472665) and welcome!

You can use an automation rule like the following to achieve this:

![SCR-20240423-sbux.png](https://community.atlassian.com/t5/image/serverpage/image-id/320158i6DC12BC99B58EE5B/image-size/large?v=v2&px=999 "SCR-20240423-sbux.png")

Just replace the condition in the middle with your request type and add the participants you need in the "Edit issue fields" action.

Please keep in mind that a request participant must be a service project customer, so you may need to add the customer first in the automation rule by using a separate action.

Hope this helps!


author: Charlotte Santos -Appfire-
body: **Hi [@Sukanya KM](/t5/user/viewprofilepage/user-id/5472665)**

I'm Charlotte, a support engineer at Appfire and I'm here to help you.

I come with an alternative in case you don't want to do this by using automation because, for example, you don't want to exceed your monthly execution limit.

In the app where my team works, [Power Scripts for Jira](https://marketplace.atlassian.com/apps/43318/power-scripts-jira-workflow-automation?hosting=cloud&tab=overview&utm_source=atlassian&utm_medium=marketplace_listing&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=rfp&utm_cc=pro&utm_pla=atlassian&utm_sol=va&utm_d=Q124&utm_g=gl&utm_lan=en&utm_content=ecore), you can add a Power Scripts SIL Post Function in the workflow that will add a specific person as request participants as soon as the issue is created.

If you're interested, please check this video tutorial that explains the step-by-step on how to do that: [Add users automatically as Request Participants](https://appfire.atlassian.net/wiki/spaces/PSJ/pages/15482571/Add+participants+automatically+to+new+Jira+Service+Desk+requests)

Instead of using the script below like in the document:

```
customfield_10301 = assignee;
```

In you case, I advise using it with the user ID:

```
customfield_10301 = "6388d61f489de2f7f466a638";
```

Just remember to substitute the custom field id for the one from your instance and the user id for the user you want to be added as participant.

This is only one of the many functions Power Scripts offers, so, please feel free to contact our [support](https://appfire.atlassian.net/servicedesk/customer/portal/11) if you have any questions about the steps on the video tutorial or about the app in general.

We'll be happy to help you! ?


Tags: cloud

jira-service-management

jira-service-management-cloud
C?mo descargar archivos de un proyecto de Jira Software
Asked by Erika Pranka:

Necesito descargar los archivos de un proyecto. C?mo se puede hacer?


Answers:
author: Trudy Claspill
body: Hola [@Erika Pranka](/t5/user/viewprofilepage/user-id/5052521) ,

?Puedes proporcionar m?s informaci?n sobre lo que deseas descargar?

?Est?s intentando descargar todos los datos de los problemas del proyecto?

?Est?s intentando descargar archivos adjuntos a los problemas?

?Est?s intentando descargar la informaci?n de configuraci?n del proyecto?

?Qu? necesitas hacer con la informaci?n que descargas? Eso nos ayudar? a comprender lo que est? intentando descargar.

---

Hello,

Can you provide more information about what you want to download?

Are you trying to download all the data of the issues in the project?

Are you trying to download files that are attached to issues?

Are you trying to download the configuration information for the project?

What do you need to do with the information that you download? That will help us understand what you are trying to download.
> How to download files from a Jira Software project
>
> I need to download the files of a project. How can it be done?


Tags: jira-service-desk-cloud

jira-service-management-cloud

jira-software-cloud