youngmon/atlassian-qna huggingface dataset:
JPGs are not displaying properly
Asked by Siterelish Marketing:

For some reason, jpgs I'm attempting to add today to my Trello cards are not displaying properly in my desktop's browser. They are showing up fine in the app, but not my browser. Any idea what could be going on?


Answers:
author: Jireh
body: Hi Doreen,

Could you elaborate more on what you mean by "not displaying properly"? Could you also attach a screenshot of what you see?

comments: author: Siterelish Marketing
body: Absolutely! Thank you for your help. See the screenshots below :)

So in the first image you can see the image is not showing up as a cover for the card - just a color is showing up.

When I clicked into the card, you can see it isn't displaying the picture either - just that block of color.

When I click on that block of color, it opens the next page which looks to be a blank image (which it isn't for if I click on open in new tab, it opens the image perfectly).

And as you can see in the first image, there is an image as a cover for other cards on my board. It just seems that this issue is happening today.

Thanks again for your help!

![screen1r.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/71182i33677D4886B34699/image-size/large?v=v2&px=999 "screen1r.jpg")![screen2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/71180i4BCDAD480E1B70DE/image-size/large?v=v2&px=999 "screen2.jpg")![screen3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/71181i99283DE252D280D6/image-size/large?v=v2&px=999 "screen3.jpg")


author: Jireh
body: Ah, this *might* be related to an image attachment issue we've been experiencing because of our AWS servers that affects some users. Please write to our support team by going to trello.com/contact and clicking "Ask Trello Support". Make sure you're logged in as well. And feel free to link them this page.

If for some reason that contact form doesn't work, you can email support@trello.com instead.


author: Siterelish Marketing
body: Just got the email notification for this now - LOL! Thanks for the help. I'll do what you've requested; thanks!
notificacion IOS doesnt work
Asked by Dian:

the notifications doesn?t work with the smart phone IOS


Answers:
author: Garrett
body: In order to get notifications, you'll need to be watching or a member of a card: <https://help.trello.com/article/799-watching-cards-lists-and-boards>

Can you test this by creating a new card, watching it, then setting a due date for it to 24 hours and 5 minutes from now. In about 5 minutes you should receive a notification for that card's due date.

Give that a try and let me know if that helps!
Trello card UI design
Asked by OLGV.:

Hi all,

I notice a different UI design in one of the cards shown online. You can see this on the '[Adding labels to cards](https://help.trello.com/article/797-adding-labels-to-cards)' page, also attached below.

![file-2ucpW6bzqc.png](https://community.atlassian.com/t5/image/serverpage/image-id/71151i3C86CB05C2844DD1/image-size/large?v=v2&px=999 "file-2ucpW6bzqc.png")

The labels size and pencil icon are way different than what I get currently.

Does this come with a paid subscription plan?

Thanks,


Answers:
author: Jireh
body: That screenshot is of old UI of Trello. There is no way for you to have this look on your cards.

In case you didn't know, you can click labels on the card front to either expand or shrink their appearance, in case you think they take too much space on the card front.

comments: author: OLGV.
body: Thank you Jireh, this all makes sense now...


Tags: card

design

label

user-interface
Doest Trello Card Repeater Power Up exist?
Asked by Maciej Ciemborowicz:

I was trying to find Card Repeater in the Trello Power Ups, but I can't find it. I'm talking about this:  

<https://blog.trello.com/trello-card-repeater>  

Does it exist and how can I install it?


Answers:
author: Jireh
body: Hi Maciej,

Yes, it does exist! You can find power-ups either going through the board side menu and clicking "Power-Ups", or through trello.com/power-ups. Here is the link to Card Repeater: <https://trello.com/power-ups/57b47fb862d25a30298459b1/card-repeater>.

To use power-ups, you have to enable them on a specific board. Click "Add Power-Up", and choose which board you want to add it to. If you're a free user, you can only enable one Power-Up per board.

Please let us know if you have any other questions!


Tags: card-repeater

power-up
Why am I getting a copy block with scrolling format in description?
Asked by David Gonzalez:

In the description, we sometimes get a copy block/box that allows for scrolling from left to right. But I don't see how this is created in "formatting help". Does anyone know how this created. Or how to avoid it if I see it again?


Answers:
author: Jireh
body: Hi David,

Could you attach a screenshot showing what you're referring to?

comments: author: David Gonzalez
body: **I ![Sample-SCroll.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/71147i3EB44CCAC0A54CF6/image-size/large?v=v2&px=999 "Sample-SCroll.jpg")**

**I couldn't find a real-life example. (We use a new board each day) So I tried to draw it based on previous experience. The red box shows up within a copy block. The dotted line represents where the box extends. The scroll bar is need to read the content that's not visible in the description window.**


author: Jireh
body: When you say copy block, do you mean code block?

```
Like this?
```

Code blocks on trello will scroll horizontally for large amounts of text. Here is the help.trello documentation on code blocks.
> **Code block** - Include formatted code by wrapping it in three backticks (\`\`\`) at the beginning and end of the block, or by starting a line with four spaces. Note that the triple backticks have to be on a separate line and ensure you have a blank line before and after the code block.

Let me know if that wasn't what you were looking for.


author: David Gonzalez
body: Yes! That's exactly what I'm talking about. So what's the point of a code block? Does it have any inherent advantages?

This has been bothering me.

Thank you for your help. We work in news, and sometimes our e-mails are pasted directly into the description. So it auto-formats. And it's hard to read.

This will save me hours of headaches.


author: Jireh
body: No problem! Please come back if you have any other questions.

The code block exists to format computer code more easily. Trello is used by all sorts of teams, including teams with software developers. The code block allows developers to paste in code snippets without worrying about the formatting of a text editor.


author: ksuderekc
body: Jireh,

It would be better in many cases to have the text to word-wrap, so that it all could be read in one view, rather than having to scroll.

I think that is maybe what David was alluding to.

" Or how to avoid it if I see it again?"

Thanks!

Derek


author: ksuderekc
body: And also alluding to here:

" . . .

and sometimes our e-mails are pasted directly into the description. So it auto-formats. And it's hard to read.

This will save me hours of headaches. . . . "


author: ksuderekc
body: And this "This will save me hours of headaches." I believe is meaning that if it didn't auto-format with a scroll-bar and instead word-wrapped it would save hours of headaches.

I agree.

Thanks again!

Derek
Access to a card's checklist with a power-up
Asked by Simon Briche:

Hi,

I'm struggling to access card's checklists with my power-up. Basically, I want to use the structure of a card checklist to generate content within my attachement section (not to code it myself within the section, as it already exist in the native card capabilities).

I thought it would be accessible with the "t.card('all')" [method](https://developers.trello.com/reference#t-card) of the client library, but it won't. I have access to almost ALL the properties of the card (name, cover, description, attachements and so on) BUT the checklists.

I could surely retrieve them with the REST API, but as I understand it implies the user to authorize my app with the authorization flow that needs an explicit click from the user, and get a token to make an API call. It won't cover my needs as the attachement section is supposed to generate itself seamlessly.

Am I missing something here or the checklists really are not exposed to power-ups ?

Thanks.

BR,  
Simon


Answers:
author: bentley
body: Hey Simon,

You're correct that it is not currently possible to retrieve checklists from a call to *t.card()* inside of a Power-Up. I've added it to our backlog to see if we can get it added. I'll let you know when we might start working on it.

As you noted, the only other way to get this data is via the API which requires asking the user to authorize.

Also, feel free to ask any future Power-Up-related dev questions over in the developer community forum: <https://community.developer.atlassian.com/c/trello>. There are a number of folks building Power-Ups and integrations with Trello there.

comments: author: Simon Briche
body: Hi,

Thanks for your quick reply and for the link to the community !

It would indeed be a nice feature, as I honestly thought at first sight it would be possible (and unlock a bunch of possibilities).

Hope the team will consider this !
Send email to customer when card is due
Asked by Ramiro Barra:

I want to know how to do it so that every time a card reaches its expiration date, send an email to the client corresponding to that card. Not a notification, but an email with a message and a survey.


Answers:
author: Jireh
body: Hi Ramiro,

With Butler, Trello's built in automation tool, you can create a Rule that sends an email whenever a card reaches its due date. However, emailing with Butler is a paid feature. Here's a screenshot of what it looks like:

![Screen Shot 2019-10-30 at 10.02.52 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/71125iD5A1A9F86B92F15A/image-size/large?v=v2&px=999 "Screen Shot 2019-10-30 at 10.02.52 AM.png")

comments: author: Gestiona
body: Hi, I have a doubt related to this subject.  
There is any chance of do that but sending the mail to the member attached to the card?


author: Jireh
body: Unfortunately, Butler does not have access to member's email addresses.


author: Gestiona
body: Thx for the answer


author: Nic Brough -Adaptavist-
body: Please, STOP SHOUTING - it's rude and hard to read.

Trello does not have functions to do this. You will need to add one of the power-ups that can do this.

comments: author: Ramiro Barra
body: sorry i already edited.

Can you tell me wich power ups do that? thank you!
Invitation emails not coming through to specific email accounts
Asked by Matt Gonda:

I setup a business account with Trello a couple weeks ago without incident. I then added two members with their emails within the same domain as mine. They did not receive an invitation email. I tried re-inviting each 3-4 times. No emails. I then sent the invitation to their personal email. They received it instantly.

I have run message traces in the O365 admin tools and do not see any emails from Trello.com, nor do I see anything being blocked as spam in quarantine (domain level spam folder). There's nothing in the individual email users' spam files.

I tested their email accounts by sending them test emails from inside and outside the domain, and there were no issues.

Any ideas what is going on?


Answers:
author: Torben_trello
body: Any chance that the initial emails were rejected by the mailserver? That would cause them to be blacklisted on our end. Feel free to reach out to trello.com/contact with those emails so we can check our logs.
Tags not showing up on boards
Asked by Mitch S:

I have 2 separate computers that use Trello in our office - on one i can add tags and on the other i cannot. how do i fix this??

Thx!

Mitch


Answers:
author: Jireh
body: Hi Mitch,

Are you perhaps talking about card labels? Or custom fields?

Also, are you logged into the same account from both computers?

comments: author: Mitch S
body: Hi Jireh

Im talking about the tags that show up on the card in the board.

when creating a card there is a drop down menu that says "Add#tags"

when i do this on my board it shows up as the tag i created with a sort of circle/rectangle shape around it.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/71254iE3524EC90676F08F/image-size/large?v=v2&px=999 "Capture.PNG")

On the other board, it shows up as just the word with the # in front of it.

![20191031_055949.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/71255iF7F37BC4969C1D5B/image-dimensions/280x80?v=v2 "20191031_055949.jpg")

On this other board a different employee is logged in and he doesn't have the option to even add tags. Maybe he needs to upgrade the version he has?

We are running the free version

thanks for responding


author: Jireh
body: Do you have any power-ups enabled on this board? Or do you have any browser extensions (like a chrome plugin) that are installed on your computer but not your coworker's computer?

Also, could you post a screenshot of the "Add#tags" button that you see?


author: Mitch S
body: Not sure about powerups or browser extensions...but ill look!

her is screenshot of the add#tags button

again 0 thanks for the response!

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/71282iE05220946FB58957/image-size/large?v=v2&px=999 "Capture.PNG")


author: Jireh
body: Ah, these #tags are not core Trello features, meaning these are from either Power-Ups or browser extensions. Most likely the case is you have a Trello-related browser extension installed on your browser, but your co-worker doesn't.


author: Mitch S
body: plus extension for Trello!

i got it - thank you for your time
Hi, I need to create cards to a specific list .. FROM SLACK
Asked by Rodrigo Cruz:

```
Hi, I need to create cards to a specific list ... how is the command?/ trello add "Name Card" + list nameor something like that...
```


Answers:
author: Torben_trello
body: You can set the list using the

```
?/trello set-list 
```

command before adding the cards: <https://help.trello.com/article/1049-slack-app>
Butler rule with custom field date
Asked by Gestiona:

Hi, I have a problem by creating a board buttom that makes a target of one specific list move to another list when the custom field date has dued one day from the day we are currently.   

Anyone knows how to configure the rule to make it work?  

I though that I was doing it right, becausa I think the rule says what I need, then I don't understand where the mistake can be.

Here is a screenshot of the rule I made.![Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/71021iCA294C3C82253D2A/image-size/large?v=v2&px=999 "Trello.jpg")

<br />

Thank you for reading.


Answers:
author: Jireh
body: Hi Naomi,

You want to move the card if its custom field is set to less than a day from today, correct? If so, you want to change the filter "more than 1 days from now" to "less than 1 days from now".

comments: author: Gestiona
body: Oh god, of course.. what a fail!

Thx for the help :)


author: Gestiona
body: Sorry but I tried that and still not working.

Any idea about what is happening?

Here is a screenshot of the modification:

![Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/71142i4E7A01279DAA6DB1/image-size/large?v=v2&px=999 "Trello.jpg")


author: Jireh
body: Hi Naomi,

Can you try changing the "less than 1 days" to "less than 2 days" instead?


author: Jireh
body: To elaborate: Butler counts in "natural days", meaning that "less than 1 days from now" essentially means "today" (0 days from today). If you want to grab cards that are due tomorrow (which is 1 day from today), then set the filter to "less than 2 days from now".


author: Gestiona
body: Still not working, it should work?

I tried with the custom field date in many dates of october: 29, 28, 27, 26, 22.. and no one of them work


author: Jireh
body: All of those dates are before today (Today is the 30th). Are you trying to create a board button for dates *before* today or *after* today? If you wanted to affect cards with dates *before* today, you need to change the option "from now" to "ago", e.g. "less than 2 days ago".


author: Gestiona
body: Sorry for not explain it too well, I was trying to move cards with dates before today.

I tried what you said and now works perfectly.

Also I tryed to change the option ''less than'' to ''between 1 and 30 days'' and now moves the day before today without inconvenients (the cards with the date of today remains out of the action as must be).

Thx for the implication :)


author: Jireh
body: No problem Naomi! Glad to hear Butler is working out for you. Please do come back if you have any other questions about Trello.
Can I close a board created by another admin?
Asked by Ralph Bloch:

I have admin rights. How can I close and then delete a board created by another admin?


Answers:
author: Mike
body: Hi Ralph,

In order to do that, you need to also be an admin of the board in question. On free teams, an admin of the team only manages membership in the team and its settings, but doesn't have admin rights to individual boards. Only an admin on the board can close and delete a board.

comments: author: Ralph Bloch
body: Got It! Thanks so much.
Existing server URL migrate for cloud
Asked by Luca W?est:

I have set up a cloud trial license for 12 months.  
Is there a possibility to migrate the old URL from the server for the cloud instance?


Answers:
author: Nic Brough -Adaptavist-
body: No, Cloud systems are all hosted on \<unique name\>.atlassian.net

There is a request open to allow you to use your own domains, Cloud-6999, but Atlassian still haven't done anything (useful) about it, despite it being one of the most asked-for things for Cloud for many years.

comments: author: Luca W?est
body: Thanks!


Tags: cloud

confluence-cloud

url
Why does confluence page is divided into two columns
Asked by Silica Web Team:

Hi All,

If you can see and figure it out, the page is divided into two. it's not the complete page is in two columns. The actual format of the page is only one column.

Other thing is as soon as I open page to edit, it display the page as one. This is happening randomly.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/160006i63287092D4AB6EF3/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: M?rten Woxberg
body: When you edit a page and it has two columns in edit mode, the Page Layout is probably set to two columns.

If you edit a page with two or more columns but they are just after eachother in edit-mode you probably have several {column} - macros around the text


author: Nic Brough -Adaptavist-
body: The author of the page has used a layout to make two columns. You should be able to see that in edit mode.

comments: author: Silica Web Team
body: Thanks, I am a page author and I have selected it as one column setting.![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/160008iC4B26B515D1FBD2D/image-size/large?v=v2&px=999 "1.PNG")


author: Nic Brough -Adaptavist-
body: Ok, but the screenshot is of an edit of another page or another area on the page. You'll need to be looking at the actual sections you are seeing as two columns.


Tags: cloud

confluence-cloud
?????????????????????????????????????
Asked by ????:

???????????????????????????????????????????????????????????????????????????????????????????????


Answers:
author: Kishan Sharma
body: Hi [@????](/t5/user/viewprofilepage/user-id/3506772)

???????????????????????????????????????????????????????  
???????????????-

<br />

<https://confluence.atlassian.com/confkb/how-to-search-specific-attachment-type-in-confluence-975027237.html>  
<https://confluence.atlassian.com/doc/search-139528.html>


Tags: confluence-server

server
Confluence - Personal Space
Asked by Anand:

Hi Experts,

I am in the Govt Office environment and I am not Admin. I am not able to see the

Create your personal space {#toc-hId--1215995885}
-------------------------------------------------

Refer: " <https://confluence.atlassian.com/doc/create-your-personal-space-777010869.html> "

Instead, I get this "Restrictions page" please may I know what does this mean, am I not allowed to create new space, new personal space for myself?

![restricted_page.PNG](/t5/image/serverpage/image-id/159947i88CAA6318DAC0351/image-size/large?v=v2&px=999 "restricted_page.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Ok, there are two separate things here.

When you are trying to click on "create personal space", you are being referred to a doc that talks about what permissions and settings you need to be able to create it. (Basically, an admin needs to change the global settings to allow you to create a personal space - once they have, you'll be able to do it from your profile)

The other thing is your screen-shot. This is of the display of the list of restrictions on the page you were on when you clicked the restrictions icon. It is telling you that either you do not have the right to edit the page, or that you do not have the space permissions to set/change restrictions.

comments: author: Anand
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Thank you. So In short, I cannot create personal space. hmm is there a way, I can know what permissions, I have can and cannot do?


author: Nic Brough -Adaptavist-
body: There's no single one way to report on permissions because there are different permissions in different places.

There some global permissions (such as "can create space" and "can create personal space") that you will need your system admins to list for you (and these are mostly done by group, so you'll need to cross-reference them with your group membershiips)

Then the other set are done on a space by space basis. If you look at the space settings, you should be able to see them, but you'll need to talk to the space admins about getting them changed.


Tags: cloud

confluence-cloud

restriction