Big gantt and Swanly suspended
Asked by Observat?rio da Ind?stria:

I was using BigGantt license and it expired. Now when I go to the payment part it is suspended, it and other applications, like Swanly. It's free, can anyone help me because it's suspended?


Answers:
author: Trudy Claspill
body: Hello [@Observat?rio da Ind?stria](/t5/user/viewprofilepage/user-id/5320002)

Welcome to the Atlassian community.

Are you able to access Jira itself, or is that also suspended?

If your Jira Cloud site has been suspended, your billing contacts should have received information prior to its suspension. If you were using the Free version then it is possible that you went over the limit of 10 users. When that happens you need to either reduce your licensed users to 10 or less or you need to start paying for the app. If you don't reduce the user count before the billing cycle, then you get billed for the users. If you don't pay the bill, then your previously Free instance can get suspended.

If your Jira subscription is suspended, refer to this post for information on how to address that.

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>

comments: author: Observat?rio da Ind?stria
body: Ol?, n?o, o Jira n?o est? suspenso, somente alguns aplicativos. Na vers?o gratuita tenho 9 usu?rios. Na parte de cobran?a n?o tem nada pendente de pagamento.


author: Trudy Claspill
body: Os aplicativos BigGantt e Swanly afirmam que s?o gratuitos para at? 10 usu?rios, de acordo com suas listagens no mercado.

Voc? sempre teve menos de 10 usu?rios? Voc? pagou para licenciar esses aplicativos em algum momento?

Quantos usu?rios a p?gina Faturamento mostra que voc? tem para cada um desses aplicativos?

Voc? pode fornecer uma imagem na tela do que est? vendo, bloqueando qualquer informa??o confidencial?

---

Both the BigGantt and Swanly apps say they are free for up to 10 users, according to their marketplace listings.

Have you always been under 10 users? Did you pay to license those apps at some point?

How many users does the Billing page show you have for each of those apps?

Can you provide a screen image of what you are seeing, blocking any confidential information?
> Hi, no, Jira is not suspended, only certain applications. In the free version I have 9 users. In the billing section, there is nothing pending payment.


author: Observat?rio da Ind?stria
body: ![jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/281854i7E62A4E41BC95232/image-size/large?v=v2&px=999 "jira.png")


author: Observat?rio da Ind?stria
body: Aparece desta forma, n?o tem a quantidade de usu?rios destes aplicativos.

![jira2.png](https://community.atlassian.com/t5/image/serverpage/image-id/281855i0240C154B16FD5A6/image-size/large?v=v2&px=999 "jira2.png")

por engano foi colocado um usu?rio a mais, mas j? retirei. Pensei que ele n?o permitia adicionar mais de 10. N?o paguei em nenhum momento por estes aplicativos e no campo cobran?a est? zerado.


author: Trudy Claspill
body: Se voc? passar o mouse sobre este ?cone, que mensagem receber??

![Screenshot 2023-09-20 at 1.25.50 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/281865i5535CAB295EA40A8/image-size/large?v=v2&px=999 "Screenshot 2023-09-20 at 1.25.50 PM.png")

O contato de cobran?a das suas assinaturas recebeu alguma mensagem relacionada a isso?

At? o momento, n?o consegui encontrar nenhuma informa??o sobre sua situa??o espec?fica em que aplicativos de terceiros s?o exibidos como suspensos pelo produto Jira. O ?nico cen?rio em que posso imaginar onde isso poderia acontecer ? se voc? ultrapassasse o limite de 10 pessoas e, nesse estado, ocorresse a data de cobran?a dos aplicativos. Nesse caso, o aplicativo teria tentado cobrar de voc?. Se voc? n?o inseriu as informa??es de pagamento, eles podem ter suspendido seu acesso aos aplicativos. Se voc? posteriormente reduziu sua contagem de usu?rios para 10 ou menos, isso n?o elimina a exig?ncia de que voc? pague pelo aplicativo que tentou cobrar de voc? enquanto havia mais de 10 usu?rios.

---

If you hover over this icon, what message do you get?

Did the Billing Contact for your subscriptions ever receive any messages related to this?

So far I have not been able to find any information about your specific situation where third party applications show as suspended by the Jira product does not. The only scenario I can think of where this might happen is if you went over the 10 person limit and while in that state the billing date for the applications occurred. In that case the application would have tried to bill you. If you did not have payment information entered, then they may have suspended your access to the apps. If you subsequently reduced your user count to 10 or less that does not eliminate the requirement that you pay for the app that attempted to bill you while there where more than 10 users.
>
> It appears this way, there is no number of users of these applications.
>
> jira2.png
>
> An extra user was added by mistake, but I have already removed it. I thought it didn't allow me to add more than 10. I never paid for these apps and the billing field is zero.


author: Observat?rio da Ind?stria
body: ![jira 3.png](https://community.atlassian.com/t5/image/serverpage/image-id/282063i6F64DDA7BF4D9D00/image-size/large?v=v2&px=999 "jira 3.png")

Aparece essa mensagem


author: Observat?rio da Ind?stria
body: ![jira 4.png](https://community.atlassian.com/t5/image/serverpage/image-id/282100i3623D42C4A85AF25/image-size/large?v=v2&px=999 "jira 4.png")


author: Trudy Claspill
body: Obrigado por compartilhar isso.

Neste ponto n?o tenho ideias adicionais.

Recomendo que voc? entre em contato com o suporte da Atlassian para obter orienta??o conforme descrito na postagem

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>

Informe-os de que apenas os aplicativos de terceiros foram suspensos. Eles podem ajud?-lo diretamente ou orient?-lo a entrar em contato com as equipes de suporte dos fornecedores desses aplicativos espec?ficos.

Por favor, informe aqui qual foi a solu??o, para ajudar outros membros da comunidade que possam ter o mesmo problema e encontrar sua postagem.

---

Thank you for sharing that.

At this point I have no additional ideas.

I recommend that you contact Atlassian support for guidance as described in the post

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>

Let them know that only the third party applications have been suspended. They may be able to help you directly, or they may direct you to contact the support teams for the vendors of those specific apps.

Please report back here what the solution turns out to be, to help other community members who might have the same problem and find your post.


author: Observat?rio da Ind?stria
body: Ol?, bom dia!

A solu??o foi desinstalar e instalar novamente os aplicativos.


Tags: cloud

jira-work-management-cloud