youngmon/atlassian-qna huggingface dataset:
As an Admin of a StatusPage, is there a way to get an alert when a component's status changes?
Asked by Nicholas Koch:

We are using 3rd party apps to manage our StatusPage components. I am curious if there is a way for an admin to get alerts when the component's status changes. Maybe I am missing a setting, but all I can see is how alerting is sent out for incidents or maintenance.


Answers:
author: Jesse Klein
body: Hello Nicholas,

This is Jesse from the Statuspage support team and thank you for the question around alerting from components. Because we focus on incident communication, we typically only have notifications sent out when there is an active incident and not on changes on components. Part of this is actually due to components sometimes changing quickly and that could overwhelm users with notification fatigue. We want to make sure that only really important notifications go out so that is relegated to incidents.

Component status changes will trigger an email to admins only if it's been degraded for a long period of time. If you are absolutely looking. to be notified on change, there is a way to set up a Slack integration with Statuspage: <https://support.atlassian.com/statuspage/docs/set-up-a-slack-integration/>

This integration essentially takes the activity log and dumps that into Slack but it would show off component changes.

Alternatively, and probably more effectively, would be to use software like Opsgenie, pagerduty, or datadog to monitor these components and then manage notifications from there.

Hopefully that helps. I hope you have a fantastic day!

Regards,  
Jesse

comments: author: Nicholas Koch
body: Thanks Jesse!


Tags: cloud
Customers asking to manage statuspage
Asked by Brian Katzen:

Hello - We have recently received an influx of users/customers asking to help manage our status page. It's unclear why or where these are coming from. Admins on the account get notified when this happens. Below is an example with personal details removed. Has anyone seen something similar? Does anyone know how to stop them from requesting access?

Thanks,  
Brian

=========

Hey Brian,

We received a request from \<EMAIL ADDRESS\> to help manage your status page, and creating an account for them is just a click away.

\<CLICK HERE TO ALLOW\>

If you do not know who this person is, please ignore this email.


Answers:
author: Abraham Musalem
body: Hey [@Brian Katzen](/t5/user/viewprofilepage/user-id/4488924) ,

Thanks for reaching out. This usually happens when there is a deactivated private page in your organization. When deactivated, there is a place where people can request access to access it.  

All we need to do is delete the page if it's not being used. Can you open a ticket with us at support.atlassian.com and chose Statuspage as the affected product?   

Cheers,   

- Abe with SP support

comments: author: Brian Katzen
body: Thanks Abe! I will work on getting a ticket opened.


author: Abraham Musalem
body: Perfect!


Tags: cloud
How do I display top level component name in Status
Asked by Priyadarshini R Kolwalkar:

Hi,

I have a Slack integration via Apps (<https://manage.statuspage.io/pages/>\<page\>/slack) for my StatusPage which sends a notification during an outage or when a new incident is created.

This is how it appears on Slack:

MyStatus page  
**Statuspage Automation** parsed a monitoring alert and updated component **Foobar** from **Operational** to **Major Outage** .  
Manage your Components  
It doesn't mention which top level component "Foobar" belongs to.  
How do I get this included in the Slack notification or is that a limitation ?  
Thanks,  
Priya


Answers:
author: Jesse Klein
body: Hello Priya,

This is Jesse from the Statuspage support team. This is a limitation of the Slack integration. Since this is the Slack integration via Apps, it is taking whatever is in your activity log and sending that in the messages. If you go into your page \> activity log, you can see what it will send.

In this case, I would recommend the Slack notifications as set up here: <https://community.atlassian.com/t5/Statuspage-articles/New-feature-Slack-notifications-for-Statuspage/ba-p/1510473>

That does show the group the component belongs to, unlike the one that uses the activity log. Please let mw know if you have any questions.

Regards,  
Jesse

comments: author: Priyadarshini R Kolwalkar
body: Thank you for your response Jesse. I'll look into the solution you recommended.

\~Priya


author: Jesse Klein
body: Sounds great Priya!

Hope it all works out!!!

Regards,  
Jesse


Tags: cloud
if we create new component and we want grey by default, how do we show that?
Asked by Saddan Hussain:

if we create new component without providing any data it shows green by default but we want to show grey colour if we don't pass any data. by default it should be grey. can we do that?


Answers:
author: Jesse Klein
body: Hello Saddan,

This is Jesse from the Statuspage support team. Thanks for the question about component colors.

Are you referring to the uptime showcase of a component or just the component status itself?

For the uptime showcase, the assumption is that at 100% uptime, that is considered green. Data coming in would mean that there was downtime, and would change the uptime showcase appropriately. What you can do is add a start date to the component. This would make anything before that start date as grey. Anything after that date would default to green though.

For the component status itself, the color is reflected based on the status. You can change these colors in the colors section of "your page."

You could also use custom CSS to color things as you like as long as your plan supports custom CSS.

Hopefully, that helps you out!

Regards,  
Jesse

comments: author: Saddan Hussain
body: Hi Jesse,

Thanks for your reply.

We are just creating a component and not giving any APIs data, still we are seeing the bar as green.

Can we change this to grey?

Regards,

Sdadan


author: Jesse Klein
body: Hi Saddan,

Unfortunately, no. When components are created, their default state is to show 100% uptime for each day after that start date, regardless of how they are created. The recommendations I gave above would apply for the API or through the interface.

If the color is all you care about, you could temporarily change the green color to grey in the customize section but beyond that, components are created with the status being operational and the uptime b eing 100%

Regards,  
Jesse


Tags: cloud
status of the component can't change when the incident is issued.
Asked by choi:

I want to change the status of component when the incident is issued using API.  
When I entered below curl command, as I think the incident is issued with mapping component.  
but It is not changed the status of component.  
I think Perhaps something is wrong with ?*-d "incident\[${component_id}\]=major_outage"*?

```
curl https://api.statuspage.io/v1/pages/${page_id}/incidents \
-H "Authorization: ${API_KEY}" \
-X POST \
-d "incident[name]=string" \
-d "incident[status]=string" \
-d "incident[body]=string"
-d "incident[component_ids]=${component_id}" \
-d "incident[${component_id}]=major_outage"
```

Appreciate any assistance


Answers:
author: Nic Brough -Adaptavist-
body: You can not just set the status, it is not a field. Status is an indicator of where an item is in its workflow. To change the status of an issue, you must tell Jira to transition it from one status to another.
Trying to create a metric for a source:Datadog results in no change or information
Asked by First Last:

I am attempting to add a Datadog metric for Statuspage. As far as I can tell, the third party datasource is properly linked, and when I copy a query from one of my monitors, nothing seems to be happening when I attempt to click the "Add metric" button. I do not see an error providing me information about an invalid metric or query, nor does it inform me that it cannot handle that query.  

Does anyone have any advice on this particular issue?


Answers:
author: Jesse Klein
body: Hi there,

This is Jesse from the Statuspage support team. Welcome to the community and thank you for the question about the Datadog metrics. I would actually double check that your API and application keys are set correctly. I know that we currently have an open issue right now where you can type anything in there and it will consider it valid so if anything is off, it will look fine but no data will come through.

When you run the query, it should go through a process to grab the backfilled data so if you see nothing, either those keys are incorrect in someway or you are grabbing more than what is contained in the q section of your request: <https://support.atlassian.com/statuspage/docs/add-a-datadog-metric/>

Finally, please also check your URI that you are using. If you are not hosted on one of the listed sites in the URI, the requests will also not work. We are looking to add the others but currently, we only have the two that you see when creating the metric.

Hope that helps. Feel free to reach out if you have any other questions about this.

Regards,  
Jesse

comments: author: First Last
body: Oh! I had not assumed it was allowing anything inside the connection. I had placed the ID and key of my Application API key, and that was the issue. Swapping to both an API Key and an Application Key fixed it.   

For anyone else who might have this issue, you must supply both an API Key, and an Application Key for Datadog.


author: Jesse Klein
body: Awesome to hear that worked out! I will make sure to send the feedback to the team for when they make those fields mandatory and has them check for valid keys. Thanks again!!!

Regards,  
Jesse


Tags: cloud
Is there a way to tap into another Statuspage customer's status?
Asked by Craig Elliott:

We use PipelineDeals for our CRM and I see that PipelineDeals isn't listed as a "third-party" component. However, has a Statuspage status page: <https://status.pipelinecrm.com/>

Is there a way to "tap into" their status page to add it to mine? I thought about subscribing to their status page and adding the Automation email that Statuspage provides... however, I'm not sure "DOWN" and "UP" appear in the subject line of those notifications.

Any ideas?


Answers:
author: Shivam Naik
body: Hi [@Craig Elliott](/t5/user/viewprofilepage/user-id/4613647) ,

Happy to help!

Unfortunately, barring the addition of UP/DOWN to their messages, the only way to get their page on your site would be if they enabled Third Party components on their site. You could request that they do so with us, and the option would then be available to you and others going forward.

Please let us know if you have any follow up questions!

comments: author: Craig Elliott
body: Thanks... is there a Statuspage.io article I could send them telling them what they have to do?


author: Shivam Naik
body: [@Craig Elliott](/t5/user/viewprofilepage/user-id/4613647) ,

They'll just need to reach out to Support to let us know that they'd like to enable it on their Public page, and we can do so. Here's the article for it

<https://support.atlassian.com/statuspage/docs/add-a-third-party-component/#My-company-has-a-status-page.-How-do-we-get-added-to-the-list-of-third-party-components>


Tags: cloud
Set the custom HTML&CSS header&footer throught API
Asked by Alexander Blagus Vital de Souza:

Does the API (<https://developer.statuspage.io/>) supports changing the custom HTML and CSS in header and footer, just like I can already change it by the web admin (<https://manage.statuspage.io/pages/PAGE-ID/full-customize>) ?


Answers:
author: Abraham Musalem
body: Hey Alexander,  

Thanks for reaching out. Unfortunately it doesn't look like the API supports changing this. The only things that can be changed in the API can be found here:  

\* <https://developer.statuspage.io/#operation/patchPagesPageId>  

Hope this helps,   

-Abe

comments: author: Alexander Blagus Vital de Souza
body: Unfortunately this doesn't help, but thank you very much for your anwer!


Tags: cloud
Read-only Pull API for End-Users
Asked by Brian Katzen:

We have end-users looking to consume the data presented on our status page via pull API. While webhooks works for some, it is push by nature, and doesn't work for all.

Thanks for the help!

Brian


Answers:
author: Jesse Klein
body: Hello Brian,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. We do have a Status API that anyone can use if your page is on a public plan. You can learn more about this here: <https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/>

Essentially if you take a public page and append /api to it, you can see the calls that you can make.

Hope that helps!

Regards,  
Jesse

comments: author: Brian Katzen
body: Thanks Jesse! Does the end-user need a token or key to make API calls?


author: Jesse Klein
body: You're welcome Brian,

They do not need a key for this API, no. They can just reach the endpoints and get the information they seem. There is also not API limiting since this is a cached instance of the page.

Regards,  
Jesse


Tags: cloud
Status Page is stuck on a status that should have been removed, how do I clear it?
Asked by Mungai Kigo:

Guys, Our status page is stuck on Partial Outage, and I have resolved all issues as well as deleted all test issues. There is no outage that is informing the Partial Outage status showing on the page, but yet it remains. I created a test issue and tool it through to Resolved because I thought that might resolve the issue, but still nothing. Please assist with this, thanks.


Answers:
author: Siddhartha Mohapatra
body: HI [Mungai](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4608415)  

<br />

This is Siddhartha thank you for reaching out.   

I do not see any email address related to the Statuspage account. I tried finding an email address associated with this account that you used to create this post however unfortunately there is no email address updated.  

May I have the Stauspage URL \& would you mind checking if all the components are operational?  

Waiting to hear from you.  

**Siddhartha Mohapatra**   
Senior Cloud Support Engineer  
![](https://wac-cdn.atlassian.com/dam/jcr:4d5bf146-aa3a-453a-8628-28bdcf1f26a9)  
[Learn new skills with Atlassian Training \& Certification](https://www.atlassian.com/university?utm_source=support_ticket&utm_medium=link&utm_campaign=select_support)  

<br />
Statuspage Multi-language
Asked by Richard Moreau:

Hi community,

I am evaluating the product and I would like to know if the Status page has a multi-language feature. We have customers in Quebec and most of them are French speaking only.

Thanks in advance for your feedback.

RM


Answers:
author: Jesse Klein
body: Hello Richard,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question around multi language.

We have the ability to integrate with Localize. If you wanted to learn more about this integration, you would be able to find it here: <https://support.atlassian.com/statuspage/docs/translate-pages-with-localize/>

You would need a subscription to Localize but this would be the way to make your page multilingual. I hope that helps. Please feel free to reach out with any other questions about this that you have!

Regards,  
Jesse

comments: author: Michael RIngphone
body: Hello Jesse,

Is this also applicable to the embedded widget?

Is it for example possible to translate the following messages?

"Last updated 9 minutes ago"  
"View latest updates"


author: Jesse Klein
body: Hi Michael,

If you're referring to the status embed feature, I don't think it will. Localize should work on your page itself only. If you're referring to the localize widget, I believe that only shows the languages in their native form.

For your messages, Localize takes the approach of having translated phrases so if you add these phrases to your account, they should also translate.

Regards,  
Jesse


author: kbobash
body: Hi Richard and Michael,

Kirk here from Localize. It definitely sounds like we may be able to provide a solution that would fit your needs. You can book a quick chat with us here to learn more about what Localize can do to address your use cases:

[Localize: Website and App Translation Platform](https://localizejs.com/pricing/schedule-demo)

Best,

Kirk Bobash  

comments: author: Jesse Klein
body: Thanks for your help Kirk!


Tags: cloud
Is it any low-level request logs that we can retrieve in statuspage?
Asked by Alfian Firmansyah:

I'm definitely confused, I deployed my server on EKS and GKE. And tried to use statuspage webhook (subscriber) that will be sent to my server (via native Kubernetes Load Balancer from each Cloud Provider). However, it only works in EKS, we have set the same configuration: IP Whitelist, Nginx (OSS v1.11.1), firewall, etc. But in GKE we didn't see any incoming request from statuspage webhook, instead, we only can see it on EKS clearly (Header, Data, path, etc).

Is it any consideration/concern if we use GKE to receive webhook from statuspage?


Answers:
author: Jesse Klein
body: Hello Alfian,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about webhooks going to your servers.

I can't say that I am familiar with your particular setup but what I can recommend is to create two different webhook subscriptions and have them set up to be part of two seperate emails. This might help with troubleshooting, as an email will be sent out if the webhook endpoint doesn't work. You might already be doing this but it is something to consider as part of the troubleshooting steps. I would also recommend creating a new subscription to make sure it wasn't just a fluke at all with that one endpoint.

What I can also recommend is that in this case, it might make sense to reach out to us with a support ticket. We would be able to dig deeper into your account and check some logs related to your endpoint but that is a bit outside the scope of the community. Please feel free to create that if the little bit of troubleshooting with the endpoints does not help. My apologies I could not be more helpful here. I hope you have a great day!

Regards,  
Jesse


Tags: cloud
Incident History Day Count
Asked by smans:

Hi! Regarding the status page "Past Incidents" section on the main page. I see that it only lists the last 15 days. Is it possible for for me to make it so that this goes back 90 days?


Answers:
author: Abraham Musalem
body: Hi [@smans](/t5/user/viewprofilepage/user-id/4605609)

Abraham here with Statuspage support. Thanks for reaching out.

You should be able to do that using custom CSS/HTML. I would take a look at this page to get a good starting point: <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>  

Hope this help!

- Abraham

comments: author: smans
body: Hi [@Abraham Musalem](/t5/user/viewprofilepage/user-id/4050321) I did get a chance to look at this page and it shows options for how to display fewer days under past incidents, but the page I have seems to be displaying up to 15 days back by default similar to the example page <https://status.dropbox.com/>. As of today, it's going from Oct 25, 2021 back to Oct 11, 2021. I'm trying to see if I can get this part of the page to display days going back to July 27, 2021. There doesn't seem to be a setting for the number of days.


author: Abraham Musalem
body: Hi [@smans](/t5/user/viewprofilepage/user-id/4605609) ,

Yeah you're going to have to write up some custom code to accomplish this since we don't have a way to do this in the UI. The only way is using custom code unfortunately. Maybe someone that is handy with HTML/CSS at your company can assist.   

You will also have to take into account how old your Statuspage site is. If it was created after July 27, 2021, then you won't be able to go back that far.

Best,


author: smans
body: [@Abraham Musalem](/t5/user/viewprofilepage/user-id/4050321) I see! Then I may not have enough incidents yet. I do have some for earlier in October though. It doesn't look like the older incidents are being hidden in the HTML with CSS. So if I wanted to display the dates going back to something earlier like October 1st for past incidents, would I need to call an API in the custom HTML?


Tags: cloud
Broke my Jira
Asked by Matt DeLaCruz:

I was configuring Crowd for SSO with Jira. After which the Jira address at 8080 gives a 404. Anything obvious I should check? I don't even know what information to provide.

Well, maybe this: When I was editing those documents I think the instructions indicated to shut down the jira service. I did not do this accidentally. Have I broken my Jira beyond repair? Thanks.


Answers:
author: Daniel Wester
body: Check your atlassian-jira.log (and the catalina.log). I would suggest making sure to stop Jira (and make sure it's stopped) and then restart it and watch the logs while it comes back up.

comments: author: Matt DeLaCruz
body: Thank you for your response! The problem was resolved when I revisted the SSO instructions and restored to the original state and then following the instructions again.
SSH access to Confluence & Jira (Cloud)
Asked by shlomi@ironscales.com:

Hello

I need to add SSO support to our Jira Service Desk \& Confluence server.

They are hosted on the Atlassian cloud.

How can I access the server to update the Tomcats? (SSH, keys,...etc)

Thank you


Answers:
author: Steve Thornhill
body: You can't on the Atlassian Cloud.

comments: author: shlomi@ironscales.com
body: Thanks, so how do I update the Tomcats to support Crowd SSO?


author: Steve Thornhill
body: You can follow this ticket <https://jira.atlassian.com/browse/ID-80> to see when there may be support for this option.

But if it something you really need to do then migrating to self hosted would be the current solution.


author: Nic Brough -Adaptavist-
body: It will never be Crowd - Cloud doesn't use it and there are no plans to do so. The way forward is the Identity Manager thing.

You will never get access to the operating system or Tomcat either - the point of a managed service is that you don't need to get in at that level, it's done for you, and Atlassian will never give you access to make changes that might cause failures as they won't want to support that.


author: shlomi@ironscales.com
body: Thank you [@Steve Thornhill](/t5/user/viewprofilepage/user-id/41833) \& [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

So is it possible to implement SSO between Jira \& Confluence using the Identity Manager on the cloud?


author: Nic Brough -Adaptavist-
body: Yes, via the SAML SSO functions in it. Start at <https://www.atlassian.com/enterprise/cloud/identity-manager>


author: shlomi@ironscales.com
body: Thank you [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)


Tags: confluence

jira

shell

ssh
Why there is no Azure AD synchronization during Crowd Evaluation?
Asked by Evgeny Grishchenko:

Is it a feature or a bug?

I run an evaluation for Crowd and configured it with the Azure AD. The test is successful. But there is no sync.


Answers:
author: Craig Castle-Mead
body: Not much to go on, but is the directory set to have Cache enabled? (Should be on the first page of the directory settings).

CCM