youngmon/atlassian-qna huggingface dataset:
How to add multiple Projects to Advanced Roadmap after the Roadmap is created?
Asked by Kevin Lu:

Dear Jira Experts,

The organization I am working for is using Jira Data Center (it has Advanced Roadmap feature) and currently we have created a Roadmap under Plan. However, it currently tracks 1 project.

For example, in the below screenshot, we can import multiple projects under **Issue Sources**.

![page 01.png](https://community.atlassian.com/t5/image/serverpage/image-id/337679i144525023E908551/image-size/large?v=v2&px=999 "page 01.png")

In the below screenshot, it is a Roadmap with only 1 project. Now how do I import more projects to the Roadmap called "Test Project 1 Advanced Roadmap" after this roadmap is created? Where is the place that I can import multiple projects to the roadmap?

![page 02.png](https://community.atlassian.com/t5/image/serverpage/image-id/337681i79E3266A12BD0A89/image-size/large?v=v2&px=999 "page 02.png")

Thank you in advance!


Answers:
author: Trudy Claspill
body: Hello [@Kevin Lu](/t5/user/viewprofilepage/user-id/5403433)

Click on the gear icon next to the Roadmap name and select Configure.

That will open a page where you can get to the configuration options for the Plan including the configuration of the data sources.

![Screenshot 2024-07-24 at 4.38.36?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337761iC637851FEBDB0F7C/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 4.38.36?PM.png")


Tags: advanced-roadmaps

data-center

jira-data-center

plan

project

roadmap
Need help in ScriptRunner Error
Asked by Shailesh Dhawale:

The scripted field is not working.  
For details Please refer to the below screenshot -

![SR.png](/t5/image/serverpage/image-id/337680i91547CA1913B9CA9/image-size/large?v=v2&px=999 "SR.png")  

<br />


Answers:
author: Tuncay Senturk
body: Hi [@Shailesh Dhawale](/t5/user/viewprofilepage/user-id/5057815)

The attached screenshot doesn't provide enough information to understand the root cause of your script issue. Could you please share the related stack trace from your **atlassian-jira.log** file along with the code used in your scripted field?


Tags: data-center

jira-data-center

jira-server

server
Internal server error associated with automation rule
Asked by Tedd Shimp:

++**PROBLEM:**++ For the past 2 days I've been receiving alerts related to the failed execution of an automation rule that has been working without error for at least 2 months.

++**BACKGROUND**++: When triggered the automation rule edits the issue and adds a custom field (it adds the team based upon the assignee of the issue).

++**ADDITIONAL INFO**++: The log indicates that the rule sometimes executes correctly (see screenshot), but other times fails.

The audit log indicates that the problem is "internal server error" (see screenshot)

Any ideas as to how I can resolve this error? Is this an Atlassian support issue?![Audit Log.JPG](/t5/image/serverpage/image-id/337674i260E9158D814A6C6/image-size/large?v=v2&px=999 "Audit Log.JPG")![internal server error.JPG](/t5/image/serverpage/image-id/337675iC0D18B4013E4C68F/image-size/large?v=v2&px=999 "internal server error.JPG")


Answers:
author: Jim Knepley - ReleaseTEAM
body: Does it only fail for specific teams, or is it seemingly random?

I assume that the assignee has a relationship to the value you're putting in the custom field. How is that relationship defined? If resolving that relationship fails or if the team name contains a character that is invalid for some reason, it could cause an error.

I've seen unexpected behaviors when external data changes, this has some of the same characteristics.

comments: author: Tedd Shimp
body: Thanks for this reply. And to answer your question, yes, the assignee has a relationship to the custom field. In fact, on this particular issue, the issue has "ping ponged" a few times between assignees on different teams and the automation rule has executed successfully. This is common in my company and doesn't seem to have caused issues in the past. And, looking at the history of this particular issue, it's been assigned 2 different times to the current assignee (let's call her Jane), but on the third time the issue was assigned to her, the automation failed...


author: John Funk
body: Hi Tedd,

Since it is saying that it is an internal server error, your best bet would be to submit a support ticket to Atlassian and have them try to untangle it. Please post back here with the resolution.

<https://support.atlassian.com/contact/#/>

comments: author: Tedd Shimp
body: Thanks. I'll do that.


Tags: cloud

jira-cloud
Automation: Scheduled Tasks set parent to a specific epic?
Asked by Andrew Liddle:

Hi,

I'm using Jira Automation to create tasks for Scheduled Automation, How can I set the Parent to be a specific epic so that all maintenance tasks are linked to the same epic?

It seems the Epic Link field is being depricated.

Thanks


Answers:
author: Andrew Liddle
body: Figured it out,

Setting it in the Additional Fields seems to work.

e.g.

{  
"fields": {  
"parent": {"id":"29050"}  
}  
}

The only issue is figuring out the ID of the EPIC. I used Jira API to do this


author: Juan Mateo Gonzalez
body: Hi andrew!

Now you can only use the "Parent" field  
With it it will automatically be linked as it used to with the "Epic Link" field which, as you said, is now obsolete.

Regards!


Tags: cloud

jira-cloud
Ticket moved from future sprint to current sprint, wrong history
Asked by Amit Parihar:

![Screenshot 2024-07-24 101751.png](https://community.atlassian.com/t5/image/serverpage/image-id/337673iD201872671CF27B9/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 101751.png")I see that a ticket from future sprint has been moved to my current sprint. I can see that the history shows that I did it, but I am very confident based on the timings that it shows that I didn't, since I was driving to the pharmacy at that point and was on call with family. What else can I check to see how this was changed. Does JIRA like most websites track IP address and Laptop ID? Can they be tracked somehow to check where was this done from? I am very confused as to how this is possible.


Answers:
author: John Funk
body: Hi Amit - Welcome to the Atlassian Community!

You might try the workflow for the issue. If there is something that would cause that to move, it might be in there and possibly would show you as the person performing the action. But it is suspicious that it also ranked the issue higher at the same time.


author: Marc Jason Mutuc
body: Ticket history never lies unfortunately. You might have some automation or misclicks that could have caused this. Regardless, ticket history is absolute.


Tags: cloud

history

jira-cloud
allow pptx upload to jira v9.12 as attachment
Asked by Lobna El-sammak:

I'm trying to upload an attachment of type pptx to my jira issues but it's not allowing this particular extension, any idea on how to solve this ?

I have jira v9.12 so allowing/blocking certain extensions is not allowed, is there some kind of configuration i can add to allow it ?


Answers:
author: Hans Polder
body: [@Lobna El-sammak](/t5/user/viewprofilepage/user-id/5551687) ,

Welcome to the community!

It might be a wild guess, but maybe the 'Attachment Checker for Jira' plugin is being used in your environment, blocking the use of the .pptx because it wasn't allowlisted yet?

Also, see: <https://jira.atlassian.com/browse/JRASERVER-61024>

comments: author: Lobna El-sammak
body: Hello [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) , I checked on both environments but unfortunately this plugin is not being used and I still haven't found the root cause of the issue


author: Hans Polder
body: [@Lobna El-sammak](/t5/user/viewprofilepage/user-id/5551687) ,

I have no clue what other reasons there could be. I would raise the case to Atlassian Support and get their help on the matter: <https://support.atlassian.com>.


author: Lobna El-sammak
body: Thanks for your help, I did open a ticket with atlassian support and now waiting for a resolution

turns out that the files are not being restricted by extension, i was able to upload some .docx and .pptx files and some not and generate this error so I'm trying to analyze the content of the files maybe it could be restricted by any means


author: Joe Pitt
body: I had a similar problem with MS Word on a government contract. The upload was blocked by the system because the document was created on an old version of word and considered a security risk. Talk to your security folks.

comments: author: Lobna El-sammak
body: I'm using PowerPoint 2016 and from the security side there are no constraints, and the same file is uploaded successfully on another environment that i'm hosting but I'm not seeing any difference in jira configuration or url configuration between the two instances


Tags: data-center

jira-data-center
Include sub-task time on "customer" project cases
Asked by Milenko Milic:

Is it atlassian allow option to include project task's time on parent case (Customer project) like we have on project sub-task's (Internal project)?

If I add task under Customer project but task with type project sub-task i have that option to include but only case with this type .

I need this one to be on case type Project task.

Thanks to all for answers upfront


Answers:
author: Carla Ann Rowland
body: You would have to worklog turned on and then write a JQL with function time spent for the standards issue linked to parent. Or put the project in Plans (advance roadmaps) : <https://confluence.atlassian.com/jirasoftwareserver0915/roll-up-values-to-parent-issues-on-your-timeline-1402412030.html>


Tags: data-center

jira-data-center

sub-task

task

time-spent

worklog
How do I create a custom template for a description text input field? (Can it be free?)
Asked by Bar?? ?zer:

Hello,

When I create a task in a project, I want a special template to be created for the description text input field when the task type is "Story".

I can explain the steps as follows; Let Create \> issueType (Story) \> description be the articles I want.

![image.png](/t5/image/serverpage/image-id/337655iB921D87CCEAE2C7C/image-size/large?v=v2&px=999 "image.png")

**After clicking Create, I want the texts I want to be written in the "Description" field below.**

![image.png](/t5/image/serverpage/image-id/337656iDB21F6636B3A75AD/image-size/large?v=v2&px=999 "image.png")

I researched the add-on. **But I want a free solution.**

Is it possible?

Thanks.


Answers:
author: Marc Jason Mutuc
body: ScriptRunner Behaviors could do this for you. They have good documentation too and default descriptions are usually standard.

comments: author: Bar?? ?zer
body: Hi [@Marc Jason Mutuc](/t5/user/viewprofilepage/user-id/527585)

Is it possible with ScriptRunner?

How much does ScriptRunner cost? How do we calculate?

**We have 200 jira-software-users licenses.**

**We have 50 jira-servicemanagement licenses.**

**Do we calculate the license fee based on 200 units?**


author: Marc Jason Mutuc
body: Yes. It will be based on 200 licenses.


author: Marc Jason Mutuc
body: [@Bar?? ?zer](/t5/user/viewprofilepage/user-id/4828228) , just in case you need a free one, this works well for default desriptions

[https://marketplace.atlassian.com/apps/1211873?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1211873?tab=overview&hosting=cloud)


author: Joe Pitt
body: First, you'll need a plugin or maybe a script. I don't use scripting. I suggest you pose a new question specifically asking for a scripting solution.

Second, any free plugin solution may just go away or not be supported in future Jira release. It may not be allowed in the cloud instance so I wouldn't go that route.

comments: author: Bar?? ?zer
body: Hi [@Joe Pitt](/t5/user/viewprofilepage/user-id/822427)

I found a free plugin. But as you said, it may not support it in the future. There may be risks.

Thanks (:


author: Lukas Nicolai_Seibert_Media_
body: Hey [@Bar?? ?zer](/t5/user/viewprofilepage/user-id/4828228) I think our Templating.app could be a good solution for you. With our [Behaviour Builder Feature](https://marketplace.atlassian.com/apps/1224664/templating-app-issue-templates-project-templates-for-jira?hosting=cloud&tab=overview?utm_campaign=community_question_baris_%C3%B6zer_july24_2024&utm_source=atlassian-community&utm_medium=organic&utm_term=utm_parameter&utm_content=textlink) you can do exactly this without the need of any scripts or coding.

comments: author: Bar?? ?zer
body: Hi [@Lukas Nicolai_Seibert_Media_](/t5/user/viewprofilepage/user-id/5229210)

Thank you for your return. (:


Tags: administration

automation

cloud

description

jira-ad

jira-cloud

jira-software

jira-software-cloud

project
Update priority based on age of issue
Asked by Scott Simpson:

We are using Jira Service Management to process internal requests. We have an SLA for completion of two weeks. We would like to have the system update the priority of the ticket as it ages. For example, an issue that is 1-4 days old is low priority, 4-7 is medium, 7-10 is high, and 10 and above is highest.   

Is there a way to achieve this using automation?


Answers:
author: Mikael Sandberg
body: Yes, that is possible to do with automation and I would use the SLA threshold breached trigger and set the priority that way base don the age.


author: Marc Jason Mutuc
body: Use Automation. SLA triggers would suffice.


author: Vitaly_Berezovsky_SaaSJet
body: Hi [@Scott Simpson](/t5/user/viewprofilepage/user-id/5519136)

To update the priority of Jira issues based on their age, you can create an automation rule within your project settings. Start by going to the project's settings and selecting "Automation" from the menu. Here, you'll create a new rule using a "Scheduled Trigger," which allows the rule to run automatically at specified intervals, like daily.

You'll need to configure the rule to check for issues that meet your criteria, such as those that aren't marked as "Done" and are older than a certain number of days. You can do this using a JQL query like \```status != Done AND created <= -7d```. This will make sure the rule only applies to issues that need attention based on their age.

Next, you can add conditions if needed, for example, to exclude issues that already have a high priority. Then, set the action to "Edit Issue" and choose the "Priority" field to update it to a higher level. After testing to ensure everything works as expected, save and activate the rule.

With this automation, older issues will automatically have their priority increased, helping you manage your workload more effectively.

You can also try [SLA Time and Report](https://marketplace.atlassian.com/apps/1220741?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Update-priority-based-on-age-of-issue_20240802) for Jira as an easier-to-understand alternative to JSM.

Use priorities for goals:

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/339770i2FAFD0B713E37B12/image-size/large?v=v2&px=999 "1.png")

Here, as you can see, we add a change of priority after the goal is overdue. Each priority has its own allotted time for resolution.

This feature makes working with SLAs much easier.

I hope I have helped you solve your problem with JSM and our [SLA Time and Report](https://marketplace.atlassian.com/apps/1220741?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Update-priority-based-on-age-of-issue_20240802) for the Jira add-on.


Tags: cloud

jira-service-management

jira-service-management-cloud
IF CONDITION - CUSTOM FIELD IS SET OR NOT AT CREATION
Asked by Mattis PASSARD:

Hello,

When i create a card ( a card is a customer in my job ) lot of custom field appears, like Customer NAME, Customer PHONE, EMAIL...

i have create a automation :

When a card is created, add "PHONE MISSING" Label, "EMAIL MISSING" Label...

and a other automation :

When custom field "Customer NAME" is set, remove the label..

But today i'm using a Power-up (IMPORT CSV FILE BY BLUE CAT) who will import my 900 customers with custom field. Its work but my labels are not removed... i think its because the card is create ++with++ custom field, and the custom field ++are not set after++...

So i have imagined a rule like :

If(CustomField(field_phone).isSet())

{

label(label_phone_Missing).clear()

}

I dont know if a rule can be always enable, i hope you understand my problem,

I dont mastered the http request with Payload, i have already post in this forum and i have solved my issue thanks to you by the "Put to url...." maybe i need to use that...

Thanks you,

Mattis P.


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Mattis PASSARD](/t5/user/viewprofilepage/user-id/5405721) would it work to just use the following rule?  

```
when a card without custom field "Phone" set is added to the board, add the "Phone Missing" label to the card
```

comments: author: Mattis PASSARD
body: Hello Hannah, Thanks you for your answer, did you know how much rules/automatisation in trello can be enable at same times or something, because your answer work, but not always :

My first card work, the phone number and my location is import, and the email is missing so my label "MAIL MISSING" appears... (Perfect automation}

2nd card : the phone number is import at the creation of the card but the label "PHONE MISSING" appears..

and same for my 3th card : phone is informed but my label appears.

I have maybe too much rules working at the same times ?

I'm importing 1 card by second and i have 5 rules checking my importation...

<br />

<br />

![trello_support.png](https://community.atlassian.com/t5/image/serverpage/image-id/303949iA998C180AE7470D8/image-size/large?v=v2&px=999 "trello_support.png")


author: Mattis PASSARD
body: Hi, sorry its work perfectly, its all my bad, i didn't delete my last rule who's not working so my labels comeback, thanks you a lot Hannah !

Mattis P.  


author: Hannah Humbert - Simpla Workflows
body: Oh great! Glad that's working for you now ?
How can I solve this error ?
Asked by Ekart Mihaela:

How can I solve this error {#toc-hId--405981328}
------------------------------------------------

We're having trouble loading this board. {#toc-hId-2081531505}
--------------------------------------------------------------

Check your connection and try refreshing the page.

![Screenshot 2024-02-01 at 12.48.47.png](/t5/image/serverpage/image-id/303704i0B52157F955D00FD/image-size/large?v=v2&px=999 "Screenshot 2024-02-01 at 12.48.47.png")


Answers:
author: Sushant Verma
body: Hi [@Ekart Mihaela](/t5/user/viewprofilepage/user-id/5419937)   

Welcome to the community!  

Clear your browser cache and cookies once and then try. Might be also some network issue.  

Regards,  
Sushant Verma
Kann ich Listen f?r ausgew?hlte Mitglieder "unsichtbar" machen ?
Asked by Kevin Veselovski:

Hi zusammen,

Ich w?rde gerne auf meinem Trello Board einige private Listen nur f?r mich sichtbar machen. Kann mir jemand weiterhelfen?

Liebe Gr??e


Answers:
author: Alex W
body: Hi [@Kevin Veselovski](/t5/user/viewprofilepage/user-id/5401316), there is no way to make certain cards or list visible to some users on a board and not others. This is a feature request we get asked about it is one we're unlikely to develop. You can read more about this and why we're unlikely to prioritise such a request at <https://www.atlassian.com/blog/trello/feature-requests-unite-support-and-product>
2 workspaces? or upgrade to premium plan
Asked by Debby L:

Hi,   

I need more than 10 boards, and am considering upgrade to standard or premium plan.   
I have 2 businesses.   
would it be better to have a workspace for each business with 10 boards each?   
or

upgrade to standard/premium with unlimited boards?   

I'd like to easily switch to access the boards.   
If I do 2 workspaces, can I switch between them with 1 login?   

if I have unlimited boards, then, this can get out of hand.   
maybe premium with Board Collection is the way to go to compartmentalize the 2 businesses' boards?   

please advise how you will do it.

I don't expect I need more than 10boards each business. I use 10 now because they are shared for the 2 businesses. so 10 is not enough now.


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Debby L](/t5/user/viewprofilepage/user-id/5419908) are there other features you need from the standard or premium plan? If it's just for more boards, you could just create multiple workspaces within a single account. You can easily toggle between the boards; you don't need to switch accounts or anything. An easy way to find boards is to star them or use the "B" shortcut to search through your boards across all workspaces.

comments: author: Debby L
body: OH wow! thanks Hannah!

Yes. I really just wanted more boards.

I don't use a lot of the automations and features.

I didn't know you can do multiple workspaces within an account.

or the tip to use the B shortcut.

thank you so much! this is all I need.

Debby


author: Hannah Humbert - Simpla Workflows
body: You're very welcome! ?


author: Lucas Pessoa
body: Is each board a client or project?

comments: author: Debby L
body: each board is a project for each business..
Adding the Trello app within my Slack workspace
Asked by Clay Schulenburg:

When adding the Trello app from within Slack, it seemed to allow me to connect the entire Trello workspace. I'd like to connect to just one particular board if possible during setup. Is that possible?


Answers:
author: Mutya A
body: Hi Clay, welcome to the Trello Community!

The Slack Power-Up notifications are actually board-wide, so the setup is per board. From memory, what they are mentioning is the Slack Workspace to connect to, not the Trello Workspace.   

Hope this helps but let me know if you have any other questions.

-----  
If this post ***helps*** your query, then please consider **Accept answer** , **Like** or click up arrow to **Vote** to help the other users find it more quickly.


Tags: slack
Free version limit of 10 boards: all boards or only those I'm admin of?
Asked by Aaron H:

Hey there --

I use Trello mostly for personal productivity, so the free version with 10 boards works fine. However I'm using Trello more with clients and recently created and shared two boards with them. I wonder: if I make them admins and myself only a member, does that still count against my 10 free boards?  

If so, I may simply open another free account with my consulting email and use that to share things with clients.  

Thanks for any guidance you can provide :)


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Aaron H](/t5/user/viewprofilepage/user-id/5419518) it's 10 boards per workspace but you can create multiple workspaces within a single Trello account. You could view a workspace almost like a folder, so perhaps you could create different workspaces in order to categorise your boards (e.g. client type, industry, location, etc.)

comments: author: Aaron H
body: Thank you -- I hadn't realized that, but that's a game-changer -- thanks!


author: Hannah Humbert - Simpla Workflows
body: You're very welcome! ?