How do I move a confluence instance from one cloud account to another cloud account
Asked by Chris Glynne:

We currently have a Jira and Confluence cloud instance but they are on separate domains due to bad planning by the person who originally set up these instances.

We have our Jira on {instance1}.atlassian.net

We have our Confluence on {instance2}.atlassian.net

My objective is to align these under a single account {instance1}.atlassian.net , for better user management and billing management along with the ability to take advantage of some of the integration features offered across Jira and Confluence that are only available under a single account structure.

So, How do I either modify the account of my confluence instance to align with my Jira account name -or- what is the best way to migrate my confluence from {instance2} to a new confluence under {instance1}


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Chris Glynne](/t5/user/viewprofilepage/user-id/1502258),

am I right that on your Jira instance you don't yet have another confluence instance in use? I'd suggest to [ask the Atlassian support](https://support.atlassian.com/contact/#/) if they can move it for you.

Cheers,  
Matthias.

comments: author: Chris Glynne
body: You are right. We don't have Confluence enabled on the Jira instance.

I will try that route to see if they can make that change.


author: Chris Glynne
body: Got as response from Atlassian Support:
> *We have two possible ways to achieve the outcome you mentioned:*
>
> *1 - Migrate Jira over to {instance2}.atlassian.net and after that change the URL back to {instance1}.atlassian.net*
>
> *Check this documentation for further details: [Changing the cloud instance URL address or migrating to a new cloud instance](https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html)*
>
> *Additional documentation for migrating Jira: [Migrating from one Cloud instance to another Cloud instance](https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/migrating-from-one-cloud-instance-to-another-cloud-instance)*
>
> *Unfortunately, it's not possible to perform a full import of Confluence in a Cloud instance that already have Jira, this is explained in the documentations above.*
>
> *2 - Since you have a lot of spaces in your Confluence, we would need to take a full export, create a Confluence Server, import the data and use the [Cloud Migration Assistant](https://marketplace.atlassian.com/apps/1219672/cloud-migration-assistant-for-confluence?hosting=server&tab=overview) for Confluence it should take a while to perform this task but it's the most viable way.*
>
> *A few questions we would like to ask you:*
>
> * *Do you have a deadline for this task?*
> * *When do you have your planned downtime to perform this migration?*
> * *We would need the approval from the main technical/billing contact of your accounts to proceed with the migration.*
>
> *We would perform the second option for you since it involves the creation of a Confluence Server and starting the process of the migration, however, we don't a have full staff during the weekends yet, therefore we would need to perform this during Monday to Friday at any time.*
>
> *Either way we would guide you through the process and have the pros and cons listed out for you, so you can do a better assessment with your teammates and decide which way to go.*

So it is possible and there are a couple ways to achieve it. Now to figure out the best way forward.


author: Matthias Gaiser _K15t_
body: Thank you for sharing [@Chris Glynne](/t5/user/viewprofilepage/user-id/1502258).

Are you using any third-party apps in Jira/Confluence? That might affect the solution you choose, because the data of the apps might need some migration as well. And depending on your usage of Jira/Confluence apps, I would want to migrate the one with less app dependencies.


Tags: cloud