youngmon/atlassian-qna huggingface dataset:
upstream connect error or disconnect/reset before headers. reset reason: connection termination
Asked by Edward Reutlinger:

This morning confluence is not available:  
[palsystem.atlassian.net/wiki/spaces/FUE/overview](https://palsystem.atlassian.net/wiki/spaces/FUE/overview)  

But the atlassian page says that confluence is operational:  
<https://status.atlassian.com/>  

<br />


Answers:
author: Edward Reutlinger
body: I checked again and now it works properly:  
<https://status.atlassian.com/>  

Thansk for sharing your pain with me !


author: Tomasz Chamera
body: I am getting same error on my atlassian page, some pages loading half or stuck while loading  
"Something went wrong  
Refresh the page and try again. If this keeps happening, contact your space administrator."

comments: author: Edward Reutlinger
body: Thanks for anywering my question. How do I get in touch with my space administrator ?  
I talked to the admins of my company and they can't do anything since we use confluence in the cloud. I was on the help-pages of confluence, but I found nothing to send a message to Atlassian.


author: Christopher Schwarz
body: Same issue for me.


author: Patrick Keller
body: ```
upstream connect error or disconnect/reset before headers. reset reason: local connection failure
```

Attempting to connect to Jira Cloud through Microsoft teams and through SharePoint and I'm receiving errors every time it tries to connect and retrieve posted issues.

SharePoint's error:

Unexpected error on getting available Jira Instances: Error: Token request previously failed


Tags: cloud

confluence-cloud
How to control Macro (Add-on) data collection?
Asked by ?? ?:

My company is using the Confidence Data Center.  

We are currently reviewing security for requests to purchase macros from other departments.  

1. Is there a way to know what data macros for Data Center collect within our Confidence?  
2. Also, if possible, I would like to proceed with Confluence blocking all data flows out. Does it support the Whitelist-style administrator menu?

Thanks!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/5445637) and welcome,

you need to contact app vendor in order to have an answer to your question.

Fabio


Tags: confluence-data-center

data-center
LDAP Authentication health check fails with error message 'The health check was unable to complete w
Asked by Ravi, Priyadarshini:

Hello Members,

I am getting an The health check was unable to complete within the timeout of 20000ms' for the LDAP Authentication. Attached a SS for the error message.  
Please let me know why it is occurring and how can it be resolved.

![LDAP HEALTH CHECK TIMEOUT ERROR.png](https://community.atlassian.com/t5/image/serverpage/image-id/311192iD7BC1F763BE28D32/image-size/large?v=v2&px=999 "LDAP HEALTH CHECK TIMEOUT ERROR.png")


Answers:
author: gino.reichardt
body: Did you found any solutions?


Tags: authentication

data-center

healthcheck

ldap

questions-for-confluence

questions-for-confluence-data-center
Why i can't select lenguage? now is setted to "Inglese"
Asked by SR_AMM:

![image.png](/t5/image/serverpage/image-id/311191iFB7A6F498C03406B/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Humashankar VJ
body: Hi [@SR_AMM](/t5/user/viewprofilepage/user-id/5449034)

"Ecco il testo in italiano:

"Scegli una lingua predefinita

Gli amministratori possono definire una lingua predefinita da applicare a tutti gli spazi nel tuo sito Confluence. Gli utenti singoli possono selezionare una preferenza di lingua per la loro sessione.

Imposta la lingua predefinita Per cambiare la lingua predefinita per il tuo sito Confluence:

Fai clic sull'icona Impostazioni nella navigazione di Confluence. Seleziona Lingue (sotto Configurazione). Clicca su Modifica. Scegli la tua lingua predefinita e clicca su Invia."

[Choose a default language \| Confluence Cloud \| Atlassian Support](https://support.atlassian.com/confluence-cloud/docs/choose-a-default-language/)

Thanks


Tags: cloud

confluence-cloud
Is there a way to make the default text color for Confluence on-prem black?
Asked by Rob Horan:

In the instance I am using, and I think others I have seen in the past, the default text color for Confluence is not black, but some dark blue/grey color.

It can be frustrating when creating content. We need to change the color to black manually - and unfortunately, for whatever reason, highlighting the text and selecting black doesn't always work, so I need to change everything first to red and then to black.

When pasting in content from other areas, the default text color is used, so the color change needs to be remembered every time AND, if there are intentional color changes in the text, then bulk color changing gets trickier because that text needs to be identified for post-correction correction.


Answers:
author: Brant Schroeder
body: [@Rob Horan](/t5/user/viewprofilepage/user-id/853604)

If you share a screenshot of the html object inspected I can write some CSS that will apply it all over your instance.


Tags: confluence-data-center

data-center
Smart Multiselect
Asked by Rayman Bacchus:

So here's my situation:

I have two Forms (call it Form A - my main Form and Form B - my "selection form")

both forms are on different pages but in the same Confluence Space.

I have a field BusinessCapability - that I am trying to set up as a smart multi-select based on data in Form B but I can't get it to work.

QUestion: How do you set up the Smart Multiselect to call data from another Form?  

I select the

**Form A**

**Field type:** Smart multi-select

**Page where the Confiforms Form is defined:** SpaceA:Form B Data  

But it won't show the Form Name or the field names.

Form B data has basically two fields:

**Domain** - field type text

**Oranization** - field type text

I just can't get the Smart multi-select in Form A to work

Any help would be greatly appreciated.


Answers:
author: Alex Medved _ConfiForms_
body: Just type the page title in the smart field configuration and wait for the lookup to suggest you a page you are looking for...

easy as that :)


Tags: confiforms

confluence-data-center

data-center
Unable to see "Days Remaining in Sprint" in My Confluence Dashboard after configuration
Asked by Kalpesh:

Hello Team,  

I have tried to add Days Remaining in Sprint Option into my Confluence Page but it is not displaying.  

in Preview I can see but after insert i am not able to see anything.  


Answers:
author: David Nickell
body: Can you provide a screenshot of your gadget preview and resulting page? Are you getting an error? Is anything at all displaying?


Tags: unknown-hosting-type
Customize color palette or still use a Hex-Code to color Text or Background
Asked by Michael Kornmann:

Hi,  
I need different colors of text and table background.  
Question:  
I don't see any button like "more colors, or individual setting". How can I use other colors than the default colors


Answers:
author: Dan Breyen
body: Hi Michael. I took a quick look at [Atlassian's Jira site](https://jira.atlassian.com/secure/Dashboard.jspa) and found [CONFCLOUD-40697](https://jira.atlassian.com/browse/CONFCLOUD-40697) which sounds like your issue. Feel free to vote for and watch it for future updates.

Hope that helps.

comments: author: Michael Kornmann
body: Thanks, but sounds like Server Version.

I need it for Cloud.


Tags: cloud

confluence-cloud
Multi Select Field Needs to APply filter on another Filed
Asked by Rayman Bacchus:

Hi All - hoping you can assist

I have a multi-select field where users can choose options 01 - 06 called **ProductGroup** I want to use **ProductGroup** to apply a filter on a field called**BusinessCapability**

I currently have 2 rules sent up

if ProductGroup:01 then apply filter to BusinessCapability showing option 1,3,4,6,7,9

if ProductGroup:02 then apply filter to Business Capability showing option 1,3,5,8,12

The issue is if I multiselect ProductGroups 01 and 02 together only the BusinessCapability options 3,5,9,12 are showing.

So I want to select **ProductGroups** 01 and 02

and the filter on **BusinessCapability** to show options 1,3,4,5,6,7,8,9,12

How would I go about doing this? Is it even possible?


Answers:
author: Asha Goyal
body: Hello [@Rayman Bacchus](/t5/user/viewprofilepage/user-id/4958603)

Are you using Scriptrunner? As this is something that can be done with the help of scripting.

Regards

Asha

comments: author: Rayman Bacchus
body: No I don't use scripts. I'm not en expert coder so I would have no idea how to implement or run such a script.

But am willing to take guidance if someone shows me how and it is the optimal solution.

I should also mention my companies version is Confluence is very limited and am stuck with what may be best considered Out of Box solutioning so ScriptRunner is not an option


Tags: confiforms

confluence-data-center

data-center
??? ? ??? ??? ????? ???? ?? ???? ?
Asked by hhaadditt:

???? ??? ??? ??? ?? ?? ???? ???? ????? ???????? ?????? ???? ?? ??? ???? ????? ??? ??? ?? ??????? ????? ???? ??? ?? ???? ??? ????? ?? ???? ???? ?? ??? ?????? ???? ?? ????? ?? ??? ? ???? ??? ??????? ?? ????? ????


Answers:
author: hhaadditt
body: ????? ? ???? ?????? ???? ???? ? ?????? ????? ? ????? ? ???? ? ??? ????? ?? ????? ?????? ?????? ? ????? ??? ???? ? ???????? ??? ????? ? ?????? ? ??? ?? ?????.......


Tags: cloud

confluence-cloud
Bug: editing and publishing pages in Confluence App
Asked by Jasmyn Loven:

Several instances where I get an error loading the page as well as editing and publishing being disabled. This has happened in multiple spaces on multiple pages.

This started last week 2/29/24 and is still an issue this week.

I have tried:

* Closed and reopened the app
* Updating app (none at this time)
* Signing out and signed back in
* Restarting device

![Capture.PNG](/t5/image/serverpage/image-id/311126i1556F16F8CC9BE71/image-dimensions/325x703?v=v2 "Capture.PNG")

The only way I have figured out is to close the page and reopen it several times until it works or just try again at a later time - this has been unreliable -which has led me to use another app to take notes, but unfortunately my coworkers cannot see my notes. I hope this will get resolved soon.


Answers:
author: Dan Breyen
body: Hi [@Jasmyn Loven](/t5/user/viewprofilepage/user-id/4975394) do you know if you have the latest version of the application? Do others have the same issue that you get? Do you know if there's a difference between a phone running Android versus iOS? You don't mention what kind of phone you're using.

I took a look at [Atlassian's Jira Site](https://jira.atlassian.com/secure/Dashboard.jspa) and didn't see anything specific.

I didn't have issues editing pages with my app.

If there's a pattern, I'd suggest opening a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and have them weigh in on it.

Hope this helps.

comments: author: Jasmyn Loven
body: Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375)

Appreciate your reply. Great questions!  

I am using an iPhone running 17.3.1 iOS (I'll try updating to the latest iOS (17.4) -maybe that will solve it). When I go into the App Store there are no updates that show up for the Confluence App and the version I have is 3.64.2.0.420. So far I am the only one that I know of that is having this issue.

Lastly, I tried to use the Atlassian Support, but because the company that I work for is on the free plan I cannot get direct support.

Thanks for your help!


author: Dan Breyen
body: If you have a workflow that can cause the issue to happen, I'm willing to test in my instance on my phone. I'm pretty sure you can get to Atlassian's Jira site with that link I provided. You should be able to search there for anything related.


Tags: cloud

confluence-cloud
How can I resolve the following error when trying to insert a JIRA issue into Confluence?
Asked by Samantha Duncan:

Our JIRA version 9.12.2 and Confluence 7.4.16 servers are linked, using OAuth(impersonation). I have confirmed the links are active and running.

A user tries to insert a new JIRA issue into a Confluence page and receives the following:

An Unexpected Response was received from JIRA.

There are no errors generated in the Developer tools.


Answers:
author: Asha Goyal
body: Hi [@Samantha Duncan](/t5/user/viewprofilepage/user-id/5448409)

Could you kindly reconfirm the application links:

Go to admin -\> application links and check the link is correct.

If the links is correct and you are still having problems, contact Atlassian support for help as there could be other reasons for the error.

You can also check this link if this is permission related

error: <https://confluence.atlassian.com/confkb/unable-to-link-jira-issues-to-confluence-pages-due-to-lack-of-permission-317196293.html>

Please accept this answer if it helps.

Regards

Asha


Tags: confluence-data-center

confluence-server

data-center

server
Kanban approach + Scrum approach under same Project
Asked by Prasanna subramaniam:

Dear Community,

I am planning to consolidate everything under a single project. Is this feasible in the Atlassian JIRA Premium version?

* **Kanban approach:** EPIC and Feature (with customized lanes)
* **Scrum approach:** For stories

I have successfully implemented this in Azure ADO, and my business stakeholders easily adapted to the new workflow. I want to confirm if this is possible in JIRA as well.

Thank you !

Prasanna Subramaniam


Answers:
author: John Funk
body: Hi Prasanna,

Yes, you can certainly do that. But sure to use a Company-managed project thought, and not Team-managed.

comments: author: Prasanna subramaniam
body: Dear [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

Thank you for your response.

I am unable to create a Kanban board for EPIC and Feature in a company-managed project. I'm not sure where I might be going wrong.

Could you please provide more details to help me? I apologize for any inconvenience.

Thank you for your support!

Prasanna Subramaniam


author: John Funk
body: How are you trying to do it? You should be able to click in the site Search box in the upper right of the top nav bar. Then scroll down to Boards at the bottom and click on that link.

There you can create a new board.


author: Prasanna subramaniam
body: Dear [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

Got it :) . Thanks you !


author: John Funk
body: You are welcome! If this solved it for you, please click the Accept Answer button above. Thanks!


Tags: cloud

jira-cloud
Empty contents of custom field
Asked by Paul Ceronio:

Hi everyone,

We have created a screen for Agents in which to document their reason for moving a ticket to the Pending Status. The screen is displayed every time the Status "WAITING" is selected. The However, the custom field "Pausierungsgrund" (Pending reason) keeps displaying the former value entered into it every time the mask is opened.

Is this expected behavior? Is there a way to clear the field for the next time the Agent opens the screen?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337521iCCEE077B6ABEE4CF/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Paul Ceronio](/t5/user/viewprofilepage/user-id/5389471)

You have to have two custom fields to make this work.

The field that you will place in that screen should be the temporary one. After the user entered a value there, place a post function (or an automation) to copy the temporary value to the "Pending Reason" custom field, and then clear the temporary field from any value (within the same automation). In that case, the next time someone uses this transition, it will display an empty field. And even if he/she decides to not place that issue on Pending, the original value will not be lost.

Let me know if that helps!


Tags: custom-field

data-center

jira-data-center

jira-service-management

jira-service-management-server

server
Looking for a CSV template to import product roadmap
Asked by Savita Muley:

I am using Jira Product Discovery to put together our roadmap using the Roadmap template. I have my roadmap items available in an excel sheet and want to import the same into Jira.

I am looking for an import template to do this however unable to proceed Next on the import issues option

Please share any template or workaround to do this - I have 50+ items and cannot create issues manually


Answers:
author: ManuR
body: Hello [@Savita Muley](/t5/user/viewprofilepage/user-id/4012234) ,

I'm from the Jira Product Discovery support team here to help!

Could you share the error message you're receiving when trying to import your CSV so we can have a closer look at it?

Additionally, are you trying to use the CSV import from the Jira search or the External System Import?

Cheers,   
Manu \| The Atlassian Team


Tags: cloud

jira-cloud

jira-product-discovery

roadmap
Smart value to capture original date that issue went in progress
Asked by Sharon:

I'm looking for smart value to capture the original date that an issue transitioned from any status to "in progress". It must capture the first date that it went to "in progress".

No 3rd party apps please. Thank you

![image.png](/t5/image/serverpage/image-id/337528i77ED237A4907A018/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Sharon](/t5/user/viewprofilepage/user-id/5330349)

You have to place an IF before editing the issue. E.g. check if the "In progress (original date) field is empty. If it's empty, then populate it with the {{now}} smart variable.

comments: author: Sharon
body: Thanks Alex, what would that look like please, sorry I'm just a beginner.


author: Alex Koxaras _Relational_
body: [@Sharon](/t5/user/viewprofilepage/user-id/5330349) something along these lines:

![edit due date.png](https://community.atlassian.com/t5/image/serverpage/image-id/337553iCDC28ECBE505430C/image-size/large?v=v2&px=999 "edit due date.png")

Where the IF component would look like this:![due date is empty.png](https://community.atlassian.com/t5/image/serverpage/image-id/337552iCF25C351B8FBE8E3/image-size/large?v=v2&px=999 "due date is empty.png")


author: Sharon
body: Fantastic, i think that will work! I will do some testing thank you Alex :)


author: Alex Koxaras _Relational_
body: Cool! Let me know if that worked out for you!


author: Sharon
body: If i use {{now}} and the issue transitions out of "in progress" then back in, it will override the original date so {{now}} won't work.


Tags: cloud

jira-cloud
I would like to exclude present day showing backlog in a report
Asked by H?kan Cahling:

As you see in the graph, the breach shows all backlog (which we are working with of course), but i would like to show until yesterday but i can?t find the syntax...

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337516i8ABEB313E8D09CDE/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Marc - Devoteam
body: Hi [@H?kan Cahling](/t5/user/viewprofilepage/user-id/5551313)

Welcome to the community.

What is the configuration of the Time to resolution -Breached, you can view this by pressing Edit under it.

It seems this is an SLA that is used in the JSM project, is the SLA configured correctly or have changes been made?


author: H?kan Cahling
body: Thank you for the reply! This is the code and i believe that the SLA is set correct, i?m not sure i can see that since not an admin?

project = ITSD AND "Support Region" in cascadeOption(10523) AND "Appointed Team\[Dropdown\]" in ("App \& Infra EMEA", EMPTY)

comments: author: Marc - Devoteam
body: Hi [@H?kan Cahling](/t5/user/viewprofilepage/user-id/5551313)

Ask you admin to check the SLA setup.

when is it starting, pausing and ending and what is the calendar used, 24/7 or just working hours


author: H?kan Cahling
body: I only need to exclude the last day for the scale to be a bit more useful. Any other ideas? Admin is not available during summer holiday...

Got this earlier if it helps?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337663i54CB2CB37B30267A/image-size/large?v=v2&px=999 "image.png")


author: Marc - Devoteam
body: Hi [@H?kan Cahling](/t5/user/viewprofilepage/user-id/5551313)

On the report go the Show setting.

Change the option last 7 days to Custom and choose the day before.

The issue there is that you will need to update the report custom date settings daily.


Tags: cloud

jira-service-management

jira-service-management-cloud
Plugin JIRA
Asked by Wirda Gymnastiar:

Do the purchases of all Jira plugins need to comply with the existing user license? The current number of our Jira users is 300.


Answers:
author: Alex Koxaras _Relational_
body: [@Wirda Gymnastiar](/t5/user/viewprofilepage/user-id/4439155) hi!

Yes, they have to comply with the higher user number of a family product.


Tags: cloud

jira-cloud
???????????????????????????
Asked by N_M:

???????????????????  
???????????????????????????????????????  
???????????????????????????  

????????????????  
?(????)??????  
?(IF:?????)???????????????????????????  
?(IF:?????)??????????????????="XXX"??????  
?(????:??????????)????????  

?????????????????????  
??????????  
?????????  
???????JQL??????  
?????JQL?{{issue.summary}}??{}???? = "XXX"??IS "XXX"????????


Answers:
author: N_M
body: summary \~ "XXX"  
???????= ?IS?{{issue.summary}}???????????


author: N_M
body: Also Posted in "Atlassian-in-Japanese"  

[https://community.atlassian.com/t5/%E3%82%A2%E3%83%88%E3%83%A9%E3%82%B7%E3%82%A2%E3%83%B3%E5%85%AC%E5%BC%8F-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/gh-p/Atlassian-in-Japanese?\&utm_campaign=community_groups_click_from_category](https://community.atlassian.com/t5/%E3%82%A2%E3%83%88%E3%83%A9%E3%82%B7%E3%82%A2%E3%83%B3%E5%85%AC%E5%BC%8F-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/gh-p/Atlassian-in-Japanese?&utm_campaign=community_groups_click_from_category)  


Tags: cloud
How to set custom field value to null in ScriptRunner listener
Asked by Vimalraj:

Folks,

I'm trying to set a custom field based on the link type. I'm able to set the linked key through listener. However, I'm unable to clear it when the link is removed. Below is the code snippet. Please assist.

if (it.type.inward == 'is a defect of'){

logger.info("Inward is a defect of links: "+ it.inwardIssue.key)

def result = put("/rest/api/3/issue/${issue.key}") .header('Content-Type', 'application/json')

.body(\[

fields: \[ customfield_14268:it.inwardIssue.key \] \]) .asString()

}else if(it.type.inward == null){

def result = put("/rest/api/3/issue/${issue.key}") .header('Content-Type', 'application/json') .body(\[ fields: \[ customfield_14281: '' \] \]) .asString()

}


Answers:
author: Ram Kumar Aravindakshan _Adaptavist_
body: Hi Vimalraj,

For your requirement you can use an approach similar to what is provided in this [Adaptavist code snippet](https://bitbucket.org/Adaptavist/workspace/snippets/ynXxME/script-listiner-clear-description-field).

I've modified the code snippet above slightly to the working sample below:-  

```
def projectKey = 'MOCK'

def issueType = get('/rest/api/2/issuetype').asObject(List).body.find { it['name'] in ['Story','Task'] }['name']

def customFields = get("/rest/api/2/field").asObject(List).body.findAll { (it as Map).custom } as List<Map>

def sampleList = customFields.find { it.id == 'customfield_12818' }?.id

if (issueType in ['Story', 'Task']) {

    put("/rest/api/2/issue/${issue.key}")
            .header('Content-Type', 'application/json')
            .body([
                    fields: [
                            (sampleList):null
                    ]
            ]).asString()
}
```

Please note that the sample working code above is not 100% exact to your environment. Hence, you will need to modify it accordingly.

I hope this helps to solve your question. :-)  

Thank you and Kind regards,  
Ram


Tags: cloud

jira-cloud

scriptrunner