youngmon/atlassian-qna huggingface dataset:
Change the domain in Jira Cloud and Confluence Cloud
Asked by Pawel Zaras:

Hi,

I would like to change the subdomain of my services. Instead of homemng I would like there to be devopsi. How can this be done?

BR,

Paul  


Answers:
author: Shannon S
body: Hi Pawel,

As Nic mentioned, we are able to change the Cloud URL of your site for you, but we need to check your site eligibility first. However, I noticed that you've already registered the new URL you wanted to use.

Referring to [Changing the cloud instance URL address or migrating to a new cloud instance](https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html):
> We've recently released the first iteration of being able to rename your cloud site. \[...\] Our team will then review the eligibility criteria prior to triggering your rename. In preparation for a site rename, please **do not attempt to reserve your preferred name by signing up for a new site** . This creates extra complexity in the process and will prolong the time required before your site can successfully be renamed. *Additionally, please note that the site rename process reserves the original cloud URL for historical reference and does not release it to be used again.*

In this case, it's no longer easier for Atlassian to take over the rename for you. The next step would be to migrate your data from the old site to the new. You can review the article I sent you at the top of my reply, which will tell you which process to use to migrate to a new URL for your product combination.

If you run into any issues getting migrated over, please let me know, and I can raise an internal request for you so we can help you out.

Take care,

Shannon


author: Nic Brough -Adaptavist-
body: You can ask Atlassian support to change the xxx.atlassian.net to yyy.atlassian.net - they will do it for you. Be careful to choose a good name though, they will not do it frequently (my memory said once a year at most)

However, you've said you're on the free plan, which means I don't think you've got the option of support.

If that is right, then you will have to buy the new domain, use the "take backup" option in Jira and Confluence in the old domain, and import those into the new ones.


Tags: cloud
Error when importing backup from 6.10.1 to newer version 7.0.2
Asked by Daniel Santaella:

Dear Community,

I have a problem when upgrading to a new version of Confluence (7.0.2). I have both instances of Confluence running at the same time in different locations as the guides say, but every time I leave the backup in the folder for the new instance to restore it, it gives an error regarding attachments.

What is the best way to restore a 400-500MB backup from 6.10.1 to 7.0.2?

Best regards,

Daniel


Answers:
author: Shannon S
body: Hello Daniel,

Thank you for raising this with us. The backup files you are instructed to create in the beginning of the upgrade process are an insurance. It's so you have a copy of your data should anything go wrong. The Confluence site backup files aren't meant to be used to upgrade. Could you share with me the documentation you were following that mentions this process?

In order to upgrade Confluence, we recommend the [installer method](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html). For some cases, the [manual method](https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html) is better. If one of these were the methods you were already using, please let me know!

Take care,

Shannon
Demo using Jira & Confluence for requirements engineering in Medtech companies
Asked by de Chaisemartin:

Hello,

I would like to have a demo form Medtech companies, using Jira, Confluence and other plugin, for the task link to the requirements engineering.

I hope some of you can help me on this point.

Thanks for your help!

Best regards!


Answers:
author: Marion Lepmets _SoftComply_
body: Hi [@de Chaisemartin](/t5/user/viewprofilepage/user-id/3928349) ,   

Although we do not provide requirement management apps, we have developed risk management apps on Jira specifically for medtechs based on ISO14971 requirements - <https://marketplace.atlassian.com/search?query=softcomply%20risk>

We have also recently released the MediCompli Solution, an FDA 21 CFR 11 compliant Document Management Solution on Confluence together with two other Atlassian Partners - Comalatech and Clearvision - [https://softcomply.com/medicompli/.](https://softcomply.com/medicompli/.?)

We'd be happy to demo these to you (and discuss how other medtechs have compliantly set up their processes on atlassian stack), if you are interested. We also provide webinars for medtechs on Jira and Confluence that you might be interested in - [https://softcomply.com/learn/](https://softcomply.com/services/)


author: Bernhard Doleschel _Ease Solutions_
body: Hello [@de Chaisemartin](/t5/user/viewprofilepage/user-id/3928349) ,

we are the vendor of [R4J - Requirements Management for Jira](https://marketplace.atlassian.com/apps/1213064/r4j-requirements-management-for-jira?hosting=server&tab=overview) and I can give you a demo on our tool.

Would you please contact our [support team](http://support.easesolutions.com/) and provide use some time slots (with time zone) fit into your team schedule? I need about 90min for such a free demo with Q\&A session.

Mit freundlichen Gr??en / with best regards,

Bernhard Doleschel  
Principal Consultant ? ease solutions Consulting GmbH  
[www.easesolutions.com](https://www.easesolutions.com) ? [LinkedIn](https://www.linkedin.com/company/easesolutions-pte-ltd/) ? [Facebook](https://www.facebook.com/easesolutionsPteLtd/) ? [Twitter](https://twitter.com/easesolutions)


author: Nic Brough -Adaptavist-
body: I would suggest reaching out to one of the Atlassian partners. Atlassian do not do demos directly.

They do some webinars that I'd think of as demos, but they're things you sign up for and they're generalised and tend to use generalised software development as the subject, not a specific field like medicine.

<https://partnerdirectory.atlassian.com/> is a good place to start


Tags: cloud

confluence-cloud

jira
How to change the search box font style?
Asked by Tobias:

Hey Guys,

I just wanted to test how to change different colours in Confluence.

![New_Design.png](/t5/image/serverpage/image-id/106983i92AEDEBB48868E03/image-size/large?v=v2&px=999 "New_Design.png")

I could already change the colour of the lense but now I also want to change the colour of the "Suchen" field.

How can I do this?

Thank you in advance


Answers:
author: Tobias
body: Already found the answer in another post:  
<https://community.atlassian.com/t5/Confluence-questions/Change-color-of-text-quot-Search-quot-in-Search-Bar/qaq-p/1042601>


Tags: confluence-server

server
Google????????????? ????????
Asked by ????:

???Google???????API??????????????


Answers:
author: Ryoji Takata
body: ??????????????????????  
???????????????????????????

??????????????Google????????????????????????????

???????????[Cloud??Confluence??Google?????????????????????????????????](https://ja.confluence.atlassian.com/confcloud/widget-connector-macro-724765314.html)  
Confluence Cloud??Google?????????????????[Team Calendars](https://www.atlassian.com/ja/software/confluence/team-calendars)????????????????  
Team Calendars??????????[Confluence??????????????????????](https://support.atlassian.com/ja/confluence-cloud/docs/subscribe-to-google-calendars-from-confluence/)

??????????iframe?????????????????????????????????????????  
??????????  
?[Google?????????????????????????????????????](https://support.google.com/calendar/answer/41207?hl=ja)  
?[Confluence??iframe????????????](https://support.atlassian.com/ja/confluence-cloud/docs/insert-the-iframe-macro/)  
??????iframe????Google??????????????

??????3rd party??Confluence Cloud?Google??????????????Atlassian Marketplace??????????????????????????  
[https://marketplace.atlassian.com/apps/1218211/secure-google-calendar-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1218211/secure-google-calendar-for-confluence?hosting=cloud&tab=overview)  
[https://marketplace.atlassian.com/apps/1220699/google-calendar-agenda-macro?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1220699/google-calendar-agenda-macro?hosting=cloud&tab=overview)

???????????????????????????????????????????

comments: author: ????
body: [Ryoji Takata](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4003776) ?

???????????????????

???????????????????


Tags: cloud
Does Confluence still have the 'placeholder text' macro?
Asked by garrett.lee:

Looking at a past question asked: <https://community.atlassian.com/t5/Confluence-questions/Adding-instructional-text-to-templates/qaq-p/804870?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVkX2F0IjoxNTk3NzMxOTk5NzYwfQ%3D%3D>

We are trying to add placeholder text to our organization's templates, so team members don't have to highlight the text and override/delete. It looks like there is a past with this functionality and Confluence docs, but Confluence might keep taking this functionality away.

The help articles seem to highly outdated and don't reflect any current labeling inside the tool. Any help would be great!


Answers:
author: Shannon S
body: Hello Garrett,

Welcome to Atlassian Community. It's nice to meet you!

If your template editor is using the new Confluence editor, then you'll find the **Placeholder text** macro under the **+** sign menu.

Some templates might still be using the legacy editor. For these, you will instead find a menu item with a page icon, and it's called **Instructional text** instead.

Have a look at the examples I sent Bob in this question: [When I edit a template, I do not see any template variables, etc.](https://community.atlassian.com/t5/Confluence-questions/When-I-edit-a-template-I-do-not-see-any-template-variables-etc/qaq-p/1170630)

By the way, this macro is only available in the template editor. So if any of your users try to add it when editing a page in Confluence, it won't be possible.

Can you let me know if this helps, or if you still have any trouble adding the macro?

Take care,

Shannon

comments: author: garrett.lee
body: Hi Shannon!

Thank you so much for your reply. This was super helpful and our designer was able to locate the feature on the template editor. Thanks again!!


author: Jana Rasmussen
body: [@Shannon S](/t5/user/viewprofilepage/user-id/510046) - Can you help me with a question about placeholder text?

I have been using it but on June 1, 2021 was building a template for my team and when I type "/place..." the macro for Placeholder no longer appears in my list. I am not sure why this is the case and am trying to understand what happened to it. We have COnfluence Cloud. Here is the original question I asked (see the video to see my demonstration of what is happening):

<https://community.atlassian.com/t5/Confluence-questions/What-happened-to-Placeholder-Text/qaq-p/1711337>

UPDATE: I re-read your comment in which you state that the Placeholder Text is only an option when building a Template. I have gone to my Templates and confirmed that I can still use Placeholder Text in the Template. Thank you!


author: Gina Mainwal
body: can we bring the placeholder text back by chance Atlassian team?


Tags: atl-orange

cloud
How do I change domains from one email to another?
Asked by Fuz:

I created accounts using an email that is now made redundant. Looking to transfer the domain to the new business email. Was advised to post a question to the community from an employee of atlassian.   

FYI, was not able to find my SIN license number.


Answers:
author: Manisha Kharga _Appfire_
body: Hi [@Fuz](/t5/user/viewprofilepage/user-id/4024021)

The New Email Address must be released from the New Atlassian account so that the Email Address is available to be used on the Original Account:

1. Login to [ID.atlassian.com](https://id.atlassian.com/) with \<NEW EMAIL ADDRESS\> and change the Email Address to something else; this will free up the Email Address to be used on another Atlassian account
   1. This New Email Address must be something accessible; either a Personal Account or an Email Alias
2. A verification email will be sent to the Mailbox from Step 1; click on the link to verify the Email Address change
3. Log out and back into [ID.atlassian.com](https://id.atlassian.com/) using \<OLD EMAIL ADDRESS\> and change the Email Address to \<NEW EMAIL ADDRESS\>
4. Another verification email will be sent to the \<NEW EMAIL ADDRESS\>; click on the link to verify the Email Address change.

You can also refer to this link : <https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html>

Thanks,  
Manisha


Tags: cloud
Draw.io diagram with animation and flow plugin
Asked by ravikiranpa:

Hi,

I have a draw.io diagram with animation and flow plugins for connectors and arrows. The flow animation in arrows perfectly works on draw.io but doesn't work on confluent page, i have launched the draw.io with in confluence, included the animation, verified using preview window. After save \& exit. i do not see my animation on confluence page or doesn't show when i click on the diagram and launch it on draw.io plug in. can you please suggest, what i might be missing.


Answers:
author: Marija Radovic
body: You are welcome.

I added a Trello feature request card so feel free to vote and track it here:

<https://trello.com/c/N5DrWH17/101-add-support-for-plugins-in-viewer>

Kind regards,

Marija


author: ravikiranpa
body: Thank you Marija, Appreciate your reply. Is there any possibility to add the plugin Java script files and enable the animation on confluence page view. I was referring to the below link, but could not connect the dots completely.

<https://drawio-app.com/connector-styles-and-animations-in-draw-io/>


author: Marija Radovic
body: Hi,

Thanks for contacting us.

All plugins are only available for the editor, and not the viewer so that is the reason you are not able to see animation in Confluence page view.

Kind regards,

Marija


Tags: cloud

confluence-cloud
How to manage overlapping Licenses?
Asked by michel:

Hello everyone.

My company is providing consulting services to a parent company.

This parent company has several business units. Currently each of these BUs have their own Confluence licensing.

We want to set up the site for the Parent company, who ultimately takes care of all of the BUs licenses, without overlapping licenses.

Is there a best practices of how to manage this? We just need to figure out what is the hierarchy site / places (groups/permissions)?   

And at the end, also not get charged twice.  

Can anyone help?


Answers:
author: Nic Brough -Adaptavist-
body: There is no "overlapping licencing" here. Each individual system has a licence that allows up to X users to be enabled in it.

It does not matter if one person needs an account in three of the systems, each system needs a licence for that person, so three "seats" will be consumed.

If you are a very large site, with thousands of users and a lot of different sites, it may be worth looking at "enterprise" licences which obviate that, but you really do need to be large before it becomes worth it.

comments: author: michel
body: Hi Nic,

Thank you for your response.

What is large?   

Currently, I am looking at this scenario with a client. What is the best architecture, if I am using cloud?   

Is is possible to manage the whole thing with one site and groups to manage the business units?

Thanks in advance for your help.

![Screen Shot 2020-08-24 at 2.06.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/107922iAC6002A30BB927A2/image-size/large?v=v2&px=999 "Screen Shot 2020-08-24 at 2.06.58 PM.png")


author: Nic Brough -Adaptavist-
body: You cannot set that up. You either need a string of separate Cloud sites on one level, or a single site with the business units working in silo-ed projects and spaces.

If you go for the first, you will need to licence each user for each BU they need to get into, either with the same domain accounts or different ones. But you'll find it expensive unless you have thousands of users.

If you got for the second, you will need to merge all your domains, but your people will all have access to a single system, so your licence problem vanishes.


author: michel
body: This gives me guidance for my next steps.

But before I make a decision I need to gather some information.

Thank you Nic.


Tags: cloud
Is it possible recover a page I haven't published?
Asked by Daisy Gaona:

I would like to know if it's a way to recover a page I haven't published.

I tried looking the option "Draft" in the username, but I haven't found it.

Thanks in advance,

Daisy


Answers:
author: Dominic Lagger
body: Hi [@Daisy Gaona](/t5/user/viewprofilepage/user-id/1153289)

If the draft isn't listed in the "Drafts" (see picture below), there is no chance to recover the draft.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/107543iF5AD327AD9C5063F/image-size/large?v=v2&px=999 "image.png")

Regards, Dominic


Tags: cloud
Adding Jira report to Confluence
Asked by Claire Duncan:

I want to pull in/copy Jira reports into a Confluence page.

I tried the below but received an error due to it not being a Gadget and Jira configured.

[https://confluence.atlassian.com/confkb/how-to-bring-jira-and-jira-agile-reports-into-confluence-779163801.html](https://confluence.atlassian.com/confkb/how-to-bring-jira-and-jira-agile-reports-into-confluence-779163801.html "https://confluence.atlassian.com/confkb/how-to-bring-jira-and-jira-agile-reports-into-confluence-779163801.html")

Can anyone help?!


Answers:
author: Dominic Lagger
body: Hi [@Claire Duncan](/t5/user/viewprofilepage/user-id/1169513)

* What error did you get on what step of the checklist you linked?
* Is your confluence linked with an application link to jira? (Only an administrator can do that)

Thanks for more information

Regards, Dominic


Tags: confluence-server

server
Adding responsive button
Asked by srikanta sahoo:

I have a where where each cell has JSON response using using JSON and table transformer macro. While I upload the page, it takes time as each response try to process at same time.

Is there a way where I can add a responsive button to display and the information is processed only after click on the button?![HealthCheck.png](https://community.atlassian.com/t5/image/serverpage/image-id/106950iA1DC10A7D6E69B86/image-size/large?v=v2&px=999 "HealthCheck.png")


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@srikanta sahoo](/t5/user/viewprofilepage/user-id/4034284) ,

I'm not sure that we can help you with a responsive button, but, please, clarify what macros you exactly use.

The [Table Transformer](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Transformer+macro) macro is a part of our app - [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview). Do you mean this macro or something else? And what JSON macro do you put inside its body?

We are really interested in customers' use cases, and ask you to share your experience.


Tags: cloud

confluence-cloud

json

table-transformer

user-macro
Hi, we're unable to access to the site. On every page says: This is a restricted space.
Asked by Edgar Torres:

Hi, we're unable to access to the site. On every page says: "This is a restricted space."

Could you provide us more details on what is wrong?

Thanks

-Edgar Torres


Answers:
author: Diego
body: Hello [@Edgar Torres](/t5/user/viewprofilepage/user-id/4053731) !

As I understand, you Confluence site is currently inaccessible and displays the "This space is restricted" message.

This usually is presented to users who have no permissions to access the linked content. Here is our documentation on Space permissions:
> * [++***\[Confluence Cloud\] What are Confluence Cloud permissions and restrictions?***++](https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/)

However, I would like to understand more about the current situation. Here are a few questions:
> 1. *Is this behavior still present?*
> 2. *Is this message being displayed to any Confluence user that tries to access spaces in Confluence?*
> 3. *Is this message present when you or any other user tries to access any of the existing spaces in Confluence?*
> 4. *Are you still able to create new spaces?*
> 5. *Were the instance space permissions been changed prior to this incident?*

Let us hear from you!


Tags: cloud
Confluence Reporting from wiki pages
Asked by Britany N.:

I've build several template pages in confluence using drops downs and check box items. It is possible to do any type of reporting off of confluence pages? For example - in a space, I want to see which pages have check boxes that are incomplete. I am open to an add-in or other extension modules.


Answers:
author: Shannon S
body: Hi Britany,

I believe the checkboxes you are referring to are the tasks you've set for your users. Is that correct?

If so, you can use the [Task Report macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-task-report-macro/) to report on incomplete tasks. If you have a look at that page, you can see there's a parameter you can use called *Task Status*that you can display all incomplete tasks.

I hope that helps you, but let me know if you have any questions about that!

Shannon


author: Kurt Klinner
body: [@Britany N.](/t5/user/viewprofilepage/user-id/3620840)

Hi Britany

to a certain extend the page properties macro in combination with the page properties report might cover your needs <https://confluence.atlassian.com/doc/page-properties-macro-184550024.html>

The Atlassian marketplace has some commercial solutions like [https://marketplace.atlassian.com/apps/186/reporting-for-confluence?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/186/reporting-for-confluence?hosting=datacenter&tab=overview) available

Hope that helps

Cheers

Kurt


Tags: cloud
Import a Word Document menu item is missing
Asked by gaberiv:

Hello, I can't seem to find the Import a Word Document menu item. Here is what I see (don't see) on our pages.

![image.png](/t5/image/serverpage/image-id/106930i68B354B9AA6FC85B/image-dimensions/126x240?v=v2 "image.png")

I didn't find any privileges that might control this behavior. Am I missing something?

We are using Confluence Server 6.14.

Thank you


Answers:
author: Kurt Frank
body: Me too


author: Rick Beecroft
body: Me 3.


author: Eugene Chernigovskiy
body: Facing same issue


Tags: confluence-server

server
Is there a way to link to headers that contain spaces?
Asked by vinnyd:

I have a glossary in my knowledge base, and I want to create jump links to specific terms. Since there is no longer an Anchor macro, I've read that the best way to do this is by converting the glossary terms from normal text into headings.

That works perfect for one-word terms and acronyms. Those are looking great. However, is there a way to link to multi-word terms, such as "Course reports"?

I have tried linking without the space (#Coursereports), with an underscore (#Course_reports) and with only the first word (#Course).

I want to avoid adding an underscore or removing spaces from the terms. Anyone know a way around this issue? Or is there any chance of getting the Anchor macro back?

Thank you very much for your help. This is my first time asking a question, but I've used this forum quite a bit to look up solutions. I appreciate how helpful this community has been.


Answers:
author: vinnyd
body: Actually, figured it out. Use dashes (-) instead of underscore (e.g., #Course-reports)!

I also added a TOC to the glossary.


Tags: cloud