youngmon/atlassian-qna huggingface dataset:
Is there a desktop app for Jira Work Management instance?
Asked by Derek Meier:

Is there a desktop app which allows me to open Jira Work Management at startup?


Answers:
author: Laura Campbell _Seibert Media_
body: Hello [@Derek Meier](/t5/user/viewprofilepage/user-id/5218033) and welcome to Community!

There was a desktop app for Mac, which Atlassian is (has?) sunsetting, but if you are interested in a Windows version you can always vote and watch this issue <https://jira.atlassian.com/browse/JRACLOUD-78044>


Tags: cloud

jira-work-management-cloud
Eco speaker presentation password not working
Asked by Emeliene:

Hello,

The username and password set for the speaker presentation isn't working

Event code:

46020.001

Thanks,


Answers:
author: Jack Brickey
body: Hi [@Emeliene](/t5/user/viewprofilepage/user-id/5217940) , I think you may be in the wrong place for support possibly. Could you explain further? Are you seeking assistance with Jira Wotk Management application here? If so, and it is an issue with a user not being allowed to login, please chat with your administrator.


Tags: cloud

jira-work-management-cloud
Copy the start date and due date from first and last subtasks to parent item
Asked by Adriana Almeida da Cruz:

Is that possible to copy the start date from first subtask to starde date of parent item?

I would like the parent item generate automatically the work start date, or the estimated start date of the first subtask, and also the work completion date, or the estimated due date recorded of the last subtask.

<br />

It is possible?


Answers:
author: Trudy Claspill
body: Hello [@Adriana Almeida da Cruz](/t5/user/viewprofilepage/user-id/5196152)

How do you determine the "first" and "last" subtask?

Would you consider the first subtask to be the one with the earliest non-blank start date?

And would the last subtask be the one with the latest non-blank end date?

If Yes, then take a look at this post.

<https://community.atlassian.com/t5/Jira-discussions/Set-Epic-Start-and-Due-Date-to-earliest-latest-Child-Dates/m-p/2353100>

The post talks about Epics and Child Issues rather than issues and subtasks, but it is conceptually similar. The implementation details would have to be a bit different (the For and Lookup Issue actions) to account for the different issues in your case.


Tags: start-date
why cant I create a chart that involves a custom calculated field?
Asked by Mona Aghamirsalim:

I have created a field in my project that using smart values, calculates the capacity in use for each task at hand (points/networkdays). Why cant I select a custom field that is a number (%) to chart? why is JIRA so limiting? how hard is this to implement?!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

How have you calculated this field, and how have you created it in Jira? ("What type of field is it?" is the main question)

What chart are you trying to use it in?


Tags: cloud
How do I edit/change the column titles in the "List" tab?
Asked by Danish Akhtar:

How do I edit/change the column titles in the "List" tab?

I would like to rename the titles in the list tab. How do I do that?


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Danish Akhtar](/t5/user/viewprofilepage/user-id/5216981)

if you're open to solutions from the Atlassian Marketplace, this would be easy to do in the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2357086).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, JXL has a few things in common with JWM's list view, however it adds many advanced features (such as support for configurable *issue hierarchies* , *sum-ups* , or *conditional formatting*), and works in (and across) projects of any type.

Plus, you can easily rename all your columns!

This is how it looks in action:

![rename-column.gif](https://community.atlassian.com/t5/image/serverpage/image-id/257076i3C3EA8E8C4F79355/image-size/large?v=v2&px=999 "rename-column.gif")

Any questions just let me know,

Best,

Hannes


author: Trudy Claspill
body: Hello [@Danish Akhtar](/t5/user/viewprofilepage/user-id/5216981)

Welcome to the Atlassian community.

Those column headers are the names of the fields that contain the data. You can't change field names.

Can you tell us about the problem you are trying to solve with this idea about changing the column headers?

comments: author: Danish Akhtar
body: I want to create an activity tracker with columns problem description, root cause, corrective action, Responsible person, Due Date etc. But I cannot figure out how to change column titles. DO I need to have an administrator status to be able to do this?


author: Trudy Claspill
body: As I said, each column represents a field that can contain data for each issue, and you can't change the name of a field.

You can change which fields/columns are displayed by clicking on the plus sign to the right of the last column. That will give you a list of the available fields. You can deselect the ones you don't want to display and select the ones you do want to display.

If you don't find a field that meets your needs you will need to talk to an administrator about getting additional custom fields. If the project is a team Managed project the the Project's Administrator can help you. If the project is Company Managed then you will need help from a Jira Administrator. Look at the bottom of the navigation panel on the left to find the message that says which type of project it is.


Tags: cloud

jira-work-management-cloud
I need to create a report that tracks how long an issue has been open excluding weekend.
Asked by Roberto Paiz:

I need to keep track of all open defects with priority critical that are still open after 1 day, but I need to exclude Saturdays and Sundays.

Same for defects that are high priority but that are still open after 2 days also excluding weekends.

I need to still be able to track the items even if they are marked as done. So all items that missed the SLA are shown.

I tried using the following but didn't work:

Project = Rocket AND issuetype = bug AND Priority=high AND status = "Done" AND resolutiondate \>= startOfWeek() AND resolutiondate \<= endOfWeek() AND issueFunction in dateCompare("created", "resolutiondate", "workingDaysBetween(created, resolutiondate) \<= 2")

Error:

Scripted function "dateCompare" compilation failure. Contact administrator and check logs. Message: The comparison must contain exactly one comparison operator which is either \>, \<, =, \<= or \>=.

If there is a better way, I'm all ears.

Thanks


Answers:
author: ramyaallena
body: Hi Roberto,

Please check the below JQL search

For open defects with priority "Critical" that are still open after 1 working day (excluding weekends)

project = Rocket AND issuetype = Bug AND priority = Critical AND status != Closed AND status != Resolved AND created \<= -1d AND resolutiondate is EMPTY AND created \>= startOfWeek(-1w) AND created \<= endOfWeek(-1w) OR (created \<= -1d AND resolutiondate is EMPTY AND created \>= endOfWeek(-2w) AND created \<= startOfWeek(-2w))  

For high priority defects still open after 2 working days (excluding weekends)

project = Rocket AND issuetype = Bug AND priority = High AND status != Closed AND status != Resolved AND created \<= -2d AND resolutiondate is EMPTY AND created \>= startOfWeek(-1w) AND created \<= endOfWeek(-1w) OR (created \<= -2d AND resolutiondate is EMPTY AND created \>= endOfWeek(-2w) AND created \<= startOfWeek(-2w))  

Thanks

comments: author: Roberto Paiz
body: Hi Ramyaallena,

The JQL search does not work. It doesn't show any errors, but it doesn't show high priority defects still open after 2 working days (excluding weekends).

Thanks


author: Roberto Paiz
body: Never mind it work perfectly.
Jira forms development for our business
Asked by Michel Campagne:

Ik zoek een bedrijf dat maatwerk Jira forms voor ons bedrijf kan maken. Graag gevestigd in Nederland


Answers:
author: Trudy Claspill
body: Hallo [@Michel Campagne](/t5/user/viewprofilepage/user-id/5215072) ,

Welkom bij de Atlassian-community.

Misschien wil je een Atlassian-partner zoeken om je te helpen.

<https://partnerdirectory.atlassian.com/>

(Disclaimer: ik werk voor een Atlassian-partner in Noord-Amerika.)

---

Hello,

Welcome to the Atlassian community.

You may want to look for an Atlassian Partner to help you.

<https://partnerdirectory.atlassian.com/>

(Disclaimer: I work for an Atlassian Partner in North America.)
> I'm looking for a company that can make custom Jira forms for our company. Preferably based in the Netherlands


Tags: cloud

jira-work-management-cloud
Can info in Project settings>Details>Description be shown to the users?
Asked by Giampiero Celluprica:

Hi,

It seems that the users cannot access the information reported by the Administrator under Project settings\>Details\>Description.

Is this info reported in any screen visible for the users?

I previously used Jira Core (Server Version) and this info was visible to the users.

Thanks.

![Project settings_Details_Description.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/256323iB01AAE223BCD9C9A/image-size/large?v=v2&px=999 "Project settings_Details_Description.PNG")


Answers:
author: Trudy Claspill
body: Here is a change request related to that:

<https://jira.atlassian.com/browse/JRACLOUD-77492>

comments: author: Giampiero Celluprica
body: Thanks Trudy!
Message ID in rule execution log (send mail action)
Asked by ADM Amar Msaid:

Hi,

When i look in the log generated by a rule execution, i find the information about the send mail action:

##### [Send email](https://stq.atlassian.net/jira/core/projects/GDDP/settings/automate#/rule/6465435/252823044) {#toc-hId--1562910116}

Successfully sent email for issues (with message ids):  
GDDP-1311 (2c677d2c-8389-41be-bef0-b9a3aaed9dd4)  
is it possible and how to use the message id displayed to view the message sent to the user or any more d?tails about this message (destinataire, copy ) ?  
Thank you.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@ADM Amar Msaid](/t5/user/viewprofilepage/user-id/4744840)

No, it's not possible to see the email you sent. You (we) don't have access to that kind of logs unfortunately. There is an issue in progress which you can watch <https://jira.atlassian.com/browse/JSDCLOUD-4698> but this is only for JSM. Are you indeed interested only for JWM?

comments: author: ADM Amar Msaid
body: No, i am also interested by JSM.

thank you for the response.


Tags: cloud

jira-work-management-cloud
Project Board Views Only Show One Issue Type
Asked by Matthew Finger:

I have several projects, all of which have multiple types of issues and different workflows for each type. I used to be able to see all of the different issue types in the Board view, where I could filter them according to what I needed to see. But I can now only see one (or sometimes zero) issue types in a given project. For example, in one project I can only see Assets and in another I can only see Tasks. There are no filters applied to the boards. Has anyone seen something like this before?


Answers:
author: John Funk
body: Hi Matthew,

JWM boards will only show issues in a single workflow at one time. You must use the More link and change the workflow to see issues associated with that workflow. It might be one issue type or it might be multiple issue types associated with the workflow.


author: Mark Segall
body: Hi [@Matthew Finger](/t5/user/viewprofilepage/user-id/5211791) and welcome to the community!

I would check the following:

* **Board Filter** - Is it capturing everything it's supposed to capture?
* **Column Mappings** - Perhaps the issues are coming in, but the statuses aren't mapped to the columns

comments: author: Matthew Finger
body: Thanks! I think it I figured it out. The board will only show one workflow at a time, so I can only show issue types associated with that workflow.


Tags: cloud

jira-work-management-cloud
I want to change the workflow of a task but not the workflow of the project. How?
Asked by Vanessa Scherstrom:

I have a project with large tasks that go through multiple categories of workflows. I am adding sub-tasks to these issues and only want them to be categorized as To Do, In Progress, or Done. How do I do that in Jira Work Management. It is not a Jira Software project we are using it to manage internal sales.


Answers:
author: Trudy Claspill
body: Hello [@Vanessa Scherstrom](/t5/user/viewprofilepage/user-id/5043915)

Is your project a Team Managed project or a Company Managed project? That information will display at the bottom of the navigation panel on the left.

If it is a Team Managed project, then the Project Administrator can customize the project so that the Subtasks have a different workflow than the other issue types.

If it is a Company Managed project, then only a Jira Administrator can customize the project so that the Subtasks have a different workflow than the other issue types.

comments: author: Vanessa Scherstrom
body: It is a team-managed project. I am in project settings, but I don't see where in the issues types that I can change an individual issue types's workflow. Edit workflow just takes me to the overall project's workflow. This is not a kanban or scrum board. Just a work management template. We are tracking the overall client progress, and using the preset categories New, Follow-up, Contract Sent, Negotiation, Close Won, Close Lost. When I add issue type "Client" I would like to add child issues sub-tasks that only have categories To Do, In Progress, Done. Can that be done in Jira Work management?

Thanks for you help :)


author: Vanessa Scherstrom
body: I used the template "Sales Pipeline" if that helps. Thanks again Trudy!


author: Trudy Claspill
body: Hello Vanessa,

In Project Settings \> Issues, click on the Subtask issue type. Then click Edit Workflow.

Change the workflow to what you want for Subtasks.

When you are ready to save the changes click the Update Workflow button.

You will receive a screen asking to which issue types you want the changes applied. Remove all the issue types except Subtask.

![Screen Shot 2023-05-05 at 10.09.39 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/255556i8E74B890AD4CDA34/image-size/large?v=v2&px=999 "Screen Shot 2023-05-05 at 10.09.39 AM.png")

That will result in the modified workflow being applied only to Subtasks.

If you already have subtasks that are assigned to the original Statuses you will receive a screen to map those statuses to the statuses available in the modified workflow.

![Screen Shot 2023-05-05 at 10.12.34 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/255557i84E10B3B5DE98A21/image-size/large?v=v2&px=999 "Screen Shot 2023-05-05 at 10.12.34 AM.png")

Note that Team Managed projects support only one Subtask issue type, so the change will apply to all Subtasks in the project.


author: Vanessa Scherstrom
body: That worked. Thanks!


Tags: cloud
?Qui?n decide los contenidos?
Asked by ramon.justel:

Quien decide los contenidos , para que se unan entre empresas?


Answers:
author: Trudy Claspill
body: Hola [@ramon.justel](/t5/user/viewprofilepage/user-id/5212213) ,

?Bienvenido a la comunidad de Atlassian!

?Puede proporcionar m?s informaci?n sobre su pregunta? ?C?mo se relaciona esto con el producto Atlassian Jira, que es el tema de esta comunidad de usuarios?

---

Hello,

Welcome to the Atlassian community!

Can you provide more information about your question? How does this relate to the Atlassian Jira product, which is the topic for this user community?
> Who decides the content?
>
> Who decides the contents, so that they join between companies?


Tags: cloud
Enable option View workflow
Asked by Alex Galisteo:

I am an administrator, and when I want to do a transition of an issue, the option "view workflow" is disabled. How I enable it for all users?

![View Workflow 2023-05-05 090101.png](https://community.atlassian.com/t5/image/serverpage/image-id/255430iAD1D54EFD72E16CB/image-size/large?v=v2&px=999 "View Workflow 2023-05-05 090101.png")

As I see in other users, it should be enabled: <https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-do-I-view-workflow/qaq-p/2310145>


Answers:
author: Alex Koxaras _Relational_
body: ?? [@Alex Galisteo](/t5/user/viewprofilepage/user-id/835135)

You have to give them the proper permission, which is the **View Read-Only Workflow**

comments: author: Alex Koxaras _Relational_
body: If you are not the jira admin, you will not be able to grant them this permission. Alternatively, you can grant them any role which has this specific permission (if this doesn't post any threats to your project). But the safest way would be to either place them on the permission scheme, or create a role with only this permission and then granting your users this specific role.
How do I use advanced hierarchy
Asked by djx:

To be clear, I'm not asking "how do I configure advanced hierarchy", as this is well documented.   

I want to know how I can actually **use** advanced hierarchy in my project. It looks like I should be able to use as many levels of hierarchy as I want to organize my work, but in practice this does not appear to be true.

<br />

From what I can see:

* Level 1 - Epics (even if you rename them) are the highest level that can be created
* Level 2+ - Other Categories
* Tasks - All other standard issue types
* Sub-Tasks - All sub-task types which will belong to Tasks

All of these can be shown on boards, timelines, and plans, however the Level 2+ items cannot be used to sub-group Tasks in an Epic, and Tasks cannot select them as a parent. All tasks must be assigned directly to an Epic. If I want to see the relationship between Level 1, Level 2+, and Tasks, I can use relationships which will then show on the Timeline and Plan.

So if I cannot group tasks using the hierarchy, and I have to use relationships between them - what exactly is the advanced hierarchy doing for me?  

Please, educate me on my ignorance. :)


Answers:
author: Trudy Claspill
body: Hello [@djx](/t5/user/viewprofilepage/user-id/5211831)

Welcome to the Atlassian community!

![Screen Shot 2023-05-04 at 3.27.59 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/255398i25168E44DABD79AB/image-size/large?v=v2&px=999 "Screen Shot 2023-05-04 at 3.27.59 PM.png")

In this example Themes (Initiatives) are the top level. Features (New Feature) are children of Themes. Epics are children of Features.

When adding "children" you can't skip levels. Epics can be children only of Features. Standard issues types can be children only of Epics.

I'm not sure I understand your use case for trying to use Features to group standard issues types under an Epic. Can you expand on that and provide an example?

comments: author: djx
body: Thank you for the prompt response. It turns out it was a fundamental misunderstanding. I was interpreting #1 to be the highest level of the hierarchy. I thought it was strange that levels 2 and 3 were displayed above it...  

After switching my levels around (with the highest number being the highest level of the hierarchy) everything is working as expected.

Thanks again!


Tags: cloud

jira-work-management-cloud
I not see anymore my Kanban
Asked by JCavalca:

Since today, my Kanban disapear and Jira ask me to pay, but my organization have 8 users. I don't understand.  
I think that a new version with new name "Jira Work Management" is broken ?  
One last thing, I have a free account.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@JCavalca](/t5/user/viewprofilepage/user-id/5210223) and welcome to the community,

If Jira asks you to pay, then most likely you are not on a free plan. Can you please:

* go to cog wheel (upper right corner)
* click billing
* see which plan you use on your atlassian products?

comments: author: JCavalca
body: Thanks for your answer. Column plan is empty, and when you try to get jira software he told me "it's already active".


author: Alex Koxaras _Relational_
body: Can you post a screenshot please? Usually, plans for the main products are not empty.


author: JCavalca
body: ![Capture d?e?cran 2023-05-03 a? 14.55.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/255043iD521D77A3CCBF089/image-size/large?v=v2&px=999 "Capture d?e?cran 2023-05-03 a? 14.55.26.png")


Tags: cloud

jira-work-management-cloud
Would Jira Work Management be a good replacement for Asana?
Asked by Renee Niewald:

Would Jira Work Management be a good replacement for Asana? Has anyone done this yet? Is there a way to migrate from Asana to JWM?


Answers:
author: Nic Brough -Adaptavist-
body: Yes, many times, it's certainly not uncommon to find people migrating from Asana to Jira (all its flavours, not just JWM).

Most of the ones I've done have been along the lines of

* Housekeep what we've got in Asana, cleaning and changing the shape of items to be more aligned with the Jira issue setup we want to be using
* Export the items we want to keep (usually this means "only open stuff")
* Import them into Jira with CSV or a REST based script that reads our exports and pokes it into Jira in a different shape

But you don't have to do it that way, some people integrate, so that the Asana-favouring people can carry on using their tool, and the Jira-favouring people use their preference. There's a pile of integration tools at <https://marketplace.atlassian.com/search?query=asana> (some of which can also be used to migrate - set up a sync, let it drag across what you need, then dump Asana)
Labels not appearing in filters
Asked by Jake Eubank:

I've created a few labels for a project with the goal of being able to filter by those labels to view specific work streams.   

<br />

Only the labels don't actually appear in the filter list. All I see is "demo-desk" and "No label", neither of which I created.   

<br />


Answers:
author: Trudy Claspill
body: Hello [@Jake Eubank](/t5/user/viewprofilepage/user-id/5208702)

What kind of project are you working with? Is it a Software, Service, or Work Management project?

Are you working with a Team Managed project or a Company Managed project?

Can you provide a screen image that shows where you are accessing this "filter"?


author: Sebastian Krzewi?ski
body: Hi [@Jake Eubank](/t5/user/viewprofilepage/user-id/5208702)

Created labels are used in a tickets?

comments: author: Jake Eubank
body: Not sure if this is an important distinction but these are Tasks. And yes, there are several tasks with different labels attached.


Tags: cloud

jira-work-management-cloud
Installing the Advanced Roadmaps app for the very 1st time
Asked by Laurence Jervis:

Hi, I've never installed Jira before and want to look at "Portfolio" in a sandbox environment.

I've install the latest free [Jira Software Cloud](https://www.atlassian.com/software/jira) and setup my initial project and it appears to be working fine. I also added Confluence as my '2nd free product'.

Now I'm trying to add the 'Portfolio" and I've figured out it's now called "Advanced Roadmaps" but I can't figure out how to get started on the install.

Can any one help?


Answers:
author: Quentin van der Straten
body: Same here, I cant find the way to install Advanced Roadmaps

Help !


Tags: advanced-roadmaps