youngmon/atlassian-qna huggingface dataset:
JIRA PLAN - How to add lead time to a task
Asked by David Boudreault:

Hi!

I am wondering if there is a way I can add some ''lead'' time in a JIRA task that can be reflected in PLAN.

Exemple:

- **Task:** pouring concrete takes 2 days

- **lead time**: concrete needs to cool down 5 days before the next task can start (walls)

How can I address this issue? Estimating 7 days of work would be innacurate.

Thank you for your help,

David


Answers:
author: Dave
body: Hi [@David Boudreault](/t5/user/viewprofilepage/user-id/4311997),

Unfortunately there isn't a way to create lead time, but there are a few workarounds that I can think of...

If you're not auto-scheduling you could just manually set the dates (this is a bit weak I know, but it's an option)

You could create a zero estimate issue to represent the waiting time and create dependencies between the tasks (this won't be effective if you're using auto-schedule unless you actually set an estimate, but this would impact the rest of the schedule - you could work around that through issue sources and teams but that is probably overkill)

You could use releases and set a start date for the release and assign the dependent issue to it (again, this is only really going to work if you're auto-scheduling) and this might be impractical if you have lots of cases like this.

To be honest, none of these are great suggestions but I thought I'd throw them out there - partly because it depends on the actual context that you're using Advanced Roadmaps so some might actually be applicable in your case,

Adding a lead time isn't something we've had much (if any?) feedback on that I can recall and as a result it's not something on our backlog anywhere.

Regards,

Dave

comments: author: David Boudreault
body: Hi Dave,

I am not using auto-schedule so adding a zero estimate issue could do the trick. I was trying to avoid adding a new task for lead time but it seems to be the only option so far.

Thank you for answering so fast to my question!

David


author: Dave
body: No worries, happy to have been able to help!


Tags: advanced-roadmaps

roadmap

server
filter a list of values based on another list Power scripts
Asked by Nannette Mori:

Is it possible to filter a list based on a selection from another list using Power scripts


Answers:
author: Dave
body: Hi [@Nannette Mori](/t5/user/viewprofilepage/user-id/3853465),

Do you think you could provide a little more context on this question please? You've asked it in the Advanced Roadmaps space but it's not clear how Advanced Roadmaps relates to the question. Do you want to use Power Scripts to filter within an Advanced Roadmaps plan? Any additional info you can provide might help get you a better answer,

Regards,

Dave

comments: author: Nannette Mori
body: I apologize this question has nothing to do with Advanced Roadmaps.

What I am asking if I can filter a custom type singular list type based on another custom type singular list type using Power scripts.

Example

If the custom_field value eq ball

custom_field value will only display A,B,C

else if custom_field value eq bat

custom field value will only display D,E,F


author: Dave
body: Thanks for the clarification [@Nannette Mori](/t5/user/viewprofilepage/user-id/3853465), unfortunately this isn't something I'm able to help with, but my concern is that due to the group that you've posted this question in it might not be seen by people who will be able to help. I would definitely consider reposting this in a more general Jira group

Regards,

Dave


Tags: power-scripts
Can't add new collaborators to board
Asked by Kat Casey:

I am trying to add a new collaborator to a board - we have the free workspace plan.

I get this notification when I try to add someone new, but we currently only have 7 Collaborators;

This free Workspace is at the 10 collaborator limit and no new collaborators can be added.

Any advice would be great!


Answers:
author: Alisson Sartor
body: Hello, Kat!  

Welcome to the community.  

This message explains that even if you have 7 users on your board, this board is under a workspace that has already exceeded the limit of users and is currently 10 on free accounts as you can check on the page below  

<https://support.atlassian.com/trello/docs/workspace-user-limit/>  

You can upgrade your plan at <https://trello.com/pricing> in order to have more than 10 users on your workspace.  

<https://trello.com/pricing>  

You can also remove members of the workspace to allow you to add more users to the board, or open a new workspace and move this board with only the 7 users that you mentioned,  

Kind regards,  
Alisson  
Trello Team  

<br />


Tags: cloud

trello-cloud
Why is my Trello saying I am disconnecting from the internet and nothing will be saved
Asked by Tyler:

I can't add cards, delete them or anything along those lines.


Answers:
author: Alisson Sartor
body: Hello, Tyler!  

Welcome to the community  

Is this issue happening on the Trello web, mobile app, or desktop app? Can you provide more details? You can try disconnecting and connecting again, logging in afterward, and seeing if the issue persists; this usually solves most of the connection problems.  

I'm on the lookout for your reply!

Best regards,  
Alisson  
Trello Team

<br />

<br />

<br />


Tags: cloud

trello-cloud
Subscription to non-profit organizations
Asked by it:

We are a non-profit organization and would like information on how to get discounts for non-profit organizations at Trello


Answers:
author: Alisson Sartor
body: Hello!  

Trello offers both a non-profit community discount as well as an Education discount. Follow the link for more details about this here: [Atlassian Pricing \& Discounts](https://www.atlassian.com/licensing/purchase-licensing#do-nonprofits-receive-special-pricing)

To apply for these discounts you can apply here:

* **Non-profit community discount -** Submit your application [here](https://www.atlassian.com/licensing/purchase-licensing#do-nonprofits-receive-special-pricing)

* **Education discount -** Submit your application [here](https://www.atlassian.com/licensing/purchase-licensing#do-academic-institutions-receive-special-pricing)  

  <https://support.atlassian.com/trello/docs/non-profit-and-educational-discounts/>  

  Kind regards,  
  Alisson  
  Trello Team


Tags: cloud

trello-cloud
Will I lose access of my current boards/ tasks if I upgrade to Premium?
Asked by Cho:

I am currently using the free version of Trello and would like to upgrade to the premium version. However, I am concerned about potentially losing my current data during the subscription change. Could someone please confirm if this will happen?

Additionally, I am unclear about the premium fee structure. Is it charged per user per year? I have a team of 10 people, and I want to ensure they will also have access to all premium features. If I purchase the premium plan, will my team members be added as collaborators with full access to these features?


Answers:
author: Niklas Zarnecke
body: Hi [@Cho](/t5/user/viewprofilepage/user-id/5535876)

no worries! You won't lose any data by switching plans. Be aware when switching back because some funtions won't work the same as before.

The fees are paid mainly monthly, you have the chance to pay it yearly but to be honest with 10 users its not really worth it.

If you have further questions, feel free to contact me!

Best Regards  
Niklas


Tags: cloud

trello-cloud
Is there a way to see who added what label to cards
Asked by Athena Baillie:

We have sent some cards to our Trello boards and some labels have ended up on only some of the cards, not all of them.

Is there a way we can see who added those cards?

I've tried to looking at the details on the card to see who did it, this doesn't seem to show who adds labels though.

Any help or ideas is appreciated.


Answers:
author: Rasmus Wulff Jensen
body: Hi, This free tool is able to do it: <https://trellotools.azurewebsites.net/CardHistory>

comments: author: Athena Baillie
body: Thank you for that. That seems to tell me when people update labels and remove labels, but I can't see when someone adds labels.


author: Rasmus Wulff Jensen
body: ![IMG_1297.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/334202i3CF9174F90191E40/image-size/large?v=v2&px=999 "IMG_1297.jpeg")

Hmm, there should also be Label Added events like these...

Only way I can think of where this event is not present is if the Card was created with the label initially using automation/api or if card was copied from another card with the label already on it.


Tags: cloud

trello-cloud
workspace limit
Asked by Aziz:

hi, i'm using the "free" package. and now my workspace has 8 member with 2 open slots. however 1 new member cannot join it. and it was stated that "workspace collaborator limit".  

![trello.png](/t5/image/serverpage/image-id/333421iD99E1252CDAC3C6C/image-size/large?v=v2&px=999 "trello.png")


Answers:
author: Jerrold - Empyra
body: Hi [@Aziz](/t5/user/viewprofilepage/user-id/5535775)

Can you please check how many collaborators are in your Workspace by going to the Members page? You'll find the number of collaborators displayed in the sidebar. sometimes, the 10 Collaborator limit for the Free plan applies to the Workspace rather than individual boards. This means that even if your board has fewer than 10 members, having more collaborators in the Workspace or other boards within it could trigger these notifications.

Thank you.


Tags: cloud

trello-cloud
How can i get a refund?
Asked by Creativa Social:

Hello! Today I received my invoice and I need to make a refund as soon as possible. The money charged to my account is more than the subscription cost What do I have to do to have a refund? I need it as soon as possible to be able to apply to your terms and conditions of returns.


Answers:
author: Jerrold - Empyra
body: Hi [@Creativa Social](/t5/user/viewprofilepage/user-id/5535741)

You can contact the Trello support team at <https://trello.com/contact#/> for assistance with resolving the issue. Additionally, you can refer to this [link](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/) to know more about how billing works in Trello.

Thank you.


Tags: cloud

trello-cloud
How do save the information into PD
Asked by Lisa Gray:

I need help to save my information so I can pass this information on to my teacher.


Answers:
author: Lisa Gray
body: I need to get the information out HML on to PD


author: Mikael Sandberg
body: Hi [@Lisa Gray](/t5/user/viewprofilepage/user-id/5535686),

Welcome to Atlassian Community!

What information are you trying to save and to what? If you add a screenshot of what you are seeing that would make it easier for the community to help you solve the issue.

comments: author: Lisa Gray
body: Do you have a number I can sent it to


Tags: atlassian-accounts

cloud

not-applicable
I am trying to put my calendar on trello - new to trello
Asked by Admin:

Hi

so I am new to trello and we have a google calendar with everything on it, this calendar is linked to another calendar we use, so it all shows on my google calendar.

How do I get all my calendars to show on trello? ive tried everything!


Answers:
author: Brant Schroeder
body: [@Admin](/t5/user/viewprofilepage/user-id/5535527) Welcome to the Atlassian community

If you have a single Google Calendar that displays multiple calendars Trello will only pull in the Google calendar that you provided access to and the events associated with that calendar. For example I have the following:

* Calendar 1 - Project Work
* Calendar 2 - Events
* Calendar 3 - Time Off

I am able to see all three calendars on Calendar 1 (Project Work, Events and Time-Off). If I add Calendar 1 to Trello I will only see Project Work because those are the calendar items associated with that calendar.

comments: author: Admin
body: Thats what I see, is there no way to link it?


Tags: cloud

trello-cloud
I want to stop with troll or atlassian how to do that?
Asked by Koos:

I have free account that i want to delete. Any clue how to do that because it seems wel hidden and different than the support and help on internet


Answers:
author: Vronik
body: HI

If your Trello account has been connected to Atlassian account, you can follow these instructions to delete your accounts.

<https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>

If your Trello account hasn't been connected to your Atlassian account yet, you can delete your Trello account following these instructions

<https://support.atlassian.com/trello/docs/deleting-your-trello-account/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud
Why can't I add cards to one of my boards, while I can to another?
Asked by Dan Bankson:

Something seems to have recently changed. I am trying to add a card to an existing board that I've had for years (I created it, I am the admin), but now I can no longer do it (the bar with the plus sign is not visible), while at the same time, for another board I've had for many months, there is no issue (I created it as well, and am admin). I have a free account.

Thanks for any assists.


Answers:
author: Alisson Sartor
body: Hello, Dan!  

Welcome to the community.  

Can you test this board on another browser or incognito mode to see if the issue persists? There's a chance that this board could be having issues with the cache; if you are able to make it work on the two options suggested, you can clear the cache and see if it works after.   

Let me know if this brings up any new questions.  

Kind regards,  
Alisson  
Trello Team

comments: author: Dan Bankson
body: Thank you Alisson. Looks like I have more than one Trello account, one of which is "migrated over" to Atlassian--so when I log into it, all is good. (Seems like the 2 accounts are linked somehow that I don't quite understand though).


Tags: cloud
Reactivate is not working
Asked by erica_freymond:

I am an admin in Enterprise Trello and I accidentally deactivated a user yesterday. The button to reactivate is there but every time I click it, the account activates for about 1 second and then remains deactivated. How can I get the account reactivated? They are a managed user in our workspace.


Answers:
author: Alisson Sartor
body: Hello, Erica!  

Welcome to the community.  

Can you please open a support request at <https://support.atlassian.com/contact/#/> to access enterprise support? Based on the description you provided, it seems to be a bug that requires sensitive information to be shared.  

Kind regards,  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Planyway Loading
Asked by Kathy:

Still having an issue loading Planyway. Anyone else? It appears the Planyway site is still down also.


Answers:
author: Vronik
body: Hi

I think Planyway has problems

Got any questions left? Please let us know at [support@planyway.com](mailto:support@planyway.com)

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.

<br />

Thanks


Tags: cloud

trello-cloud
Notification issues
Asked by Lara Costello:

Hi,

I have a Board I am watching and I have requested to recieve all notifications by email for any changes to cards or any cards which are added. We have run some test cards but I am not getting any notifications, my boss who is also on the same Board is receiving emails no problem so we cannot figure out why he can get them and I cannot?


Answers:
author: Alisson Sartor
body: Hello, Lara!  

I checked, and you don't have any mail suppression issues, according to our system so we can exclude this possibility.  

* Have you checked your [Account settings](https://trello.com/my/account) page?

You can set your notification email preferences by clicking the notifications button in the header and selecting "Change notification email frequency". Options are "**Never** ", "**Periodically** ", and "**Instantly**." "Periodically" is the default, and any unread notifications in Trello are emailed out as soon as possible.

Emails contain a collection of all unread notifications. Email summaries won't include any notifications you've already read on the site. You can reply to individual notifications from within a notification email to add a new comment to the card that is referenced in each notification.

You can also select which notifications you receive when '[watching](https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/)' a card, list, or board.  

![](https://images.ctfassets.net/zsv3d0ugroxu/38ZCFxC3CvAZupoZgIUCRA/cc704aceb70230ba5a27e30d93d8dc67/screenshot_EmailNotificationPreferences1)

You can check more details on our page here: [Receiving Trello notifications](https://support.atlassian.com/trello/docs/receiving-trello-notifications/)

Let me know if that helps.

<br />

Kind regards,   
Alisson  
Trello Team  


Tags: cloud

trello-cloud
Problemas com Formata??o Data
Asked by Omatex M?quinas T?xteis:

Hoje tentei cadastrar novos cart?es com data como era DD/MM/AAAA, mas n?o estou conseguindo ele est? alterando sozinho para MM/DD/AAAA, sou no Brasil, meu idioma est? correto. Algu?m encontrou como corrigir?


Answers:
author: Alisson Sartor
body: Ol?, Omatex!  

Foi reportado um bug que estava afetando essa mudan?a e ele foi corrigido, poderia tentar novamente para ver se est? funcionando agora?  

Atenciosamente  
Alisson  
Trello Team

comments: author: Monique Martins
body: Estou com o mesmo problema. Alguma orienta??o?


Tags: cloud

trello-cloud
Problems with date formats
Asked by Ronalds Lapsa:

Hi there.

I have some interesting problem with date settings. I'm from Europe, Latvia and we are using English (UK) language and Time zone is set to Europe/Riga, but...

When I open trello card it shows time format like this (24h format) --\>

![123.png](https://community.atlassian.com/t5/image/serverpage/image-id/333245i872CB5766320E143/image-size/large?v=v2&px=999 "123.png")

But when I click on it, to change the time it shows like this (Am/PM format) --\>

![image_2024_07_03T10_23_40_411Z.png](https://community.atlassian.com/t5/image/serverpage/image-id/333246iB66A73C12F45F5AC/image-size/large?v=v2&px=999 "image_2024_07_03T10_23_40_411Z.png")

Any ideas how to solve this?

Thank you in advance.


Answers:
author: Alisson Sartor
body: Hello, Ronald!  

We received quite a few reports about this issue and have just released a fix! Please refresh the page to check if the time format is back to the preferred one on your end, too.

Let me know if the issue is resolved now or if there's anything else I can do to help!  

Kind regards,  
Alisson  
Trello Team

comments: author: Barney
body: Hi Alisson,

sorry for entering this talk. I have a similar issue with the desktop app for windows. From time to time the date format switches from 24 h format to AM/PM format just after opening the app. So at least for the app the issue still exists.

I would have provided the app version but I do not find it.

Is there an update funcition for the app or is it necessary to re-install it?

Best regards,  
Barney


Tags: cloud

trello-cloud
Problems with card repeater power-up
Asked by Emily Harding:

I have been using card repeater on one of our Trello boards consistently for a good few years, and it's always worked great.

In the past two weeks, I have not been able to make changes to my repeating cards. When I click on "Repeats" I get an error message:

Repeating Cards  
It looks like something went wrong.

I have tried a few times over the past week and finally today, it worked again briefly and I was able to access the repeating cards, but then it stopped working again.   

<br />

Can anyone help with whether this is a known bug?

![Screenshot 2024-07-03 at 12.13.02.png](/t5/image/serverpage/image-id/333248i823528E2A763C0F9/image-size/large?v=v2&px=999 "Screenshot 2024-07-03 at 12.13.02.png")


Answers:
author: Alisson Sartor
body: Hello, Emily!  

Welcome to the community.  

Our engineering team identified and released a fix for this issue earlier this morning. I'm afraid that missed repeats can't be re-run but will continue as expected at the next scheduled repeat. Could you please confirm that the card repeater is now working for you?  

Kind regards,   
Alisson  
Trello Team


Tags: card-repeater

cloud

trello-cloud
Card calendar and checklists 24 hour format instead of PM / AM
Asked by Nick:

Hi there,   

I read that this could be fixed with changing the language from English(US) to English (UK). However... this isn't true.   

Also the date notation (day/month) is reversed.   

![Scherm?afbeelding 2024-07-03 om 12.00.45.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333241iFADAACF8FD806711/image-size/large?v=v2&px=999 "Scherm?afbeelding 2024-07-03 om 12.00.45.jpg")  

Also, when I have my language settings set to Dutch and timezone is Amsterdam, this still doesn't fix the way the calendar shows time notation.  

Is this a system bug or did I just miss a setting somewhere?  

Thanks in advance,   

Nick  
@ PositivePeople.eu - marketing assistants.   
The Netherlands


Answers:
author: Alisson Sartor
body: Hello, Nick!  

Welcome to the community!

We received quite a few reports about this issue and have just released a fix! Please refresh the page to check if the time format is back to the preferred one on your end, too.

Let me know if the issue is resolved now or if there's anything else I can do to help!

<br />

<br />

Kind Regards,  
Alisson  
Trello team

<br />

<br />

comments: author: Veeranjaneya reddy
body: I want one plus mobile


Tags: cloud

trello-cloud
How can i transfer the ownership of trello to another email address?
Asked by Princess Lei Lacap:

How can i transfer the ownership of trello to another email address?

Also, i cannot add another team member although my account has 8 members still?


Answers:
author: Tansu Akdeniz
body: Hi [@Princess Lei Lacap](/t5/user/viewprofilepage/user-id/5535114)

Welcome to the community!

Do you mean transferring board membership? If yes,

[How to Transfer Board Memberships to a New Account](https://support.atlassian.com/trello/docs/how-to-transfer-board-memberships-to-a-new-account/)

comments: author: Princess Lei Lacap
body: Wow!! This helps! Do you think we can transfer workspaces to another trello board? Is that possible?


Tags: cloud

trello-cloud
Date format
Asked by Alexander Riederer:

Hello everyone,  

I have a problem with the date formats displayed in Trello.

My due dates are shown as MM/DD/YYYY.

My account settings in the Atlassian account are set to the correct language/region (European format).

Previously, dates were correctly displayed as DD/MM/YYYY. Has there been a change?

Thank you and best regards!

Alex


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/adding-dates-to-cards/>

<https://support.atlassian.com/trello/docs/turning-on-international-timedate-formatting/>

comments: author: Alexander Riederer
body: Hi Vronik,

Thank you for your reply!

I already checked these settings:

Language: "Deutsch" (=German)

Timezone: "Europe / Berlin"

Still I get the non-europe view of time and date:

![Trello_Dates.png](https://community.atlassian.com/t5/image/serverpage/image-id/333222i9D09C313EE2FCBF6/image-size/large?v=v2&px=999 "Trello_Dates.png")


Tags: cloud

trello-cloud