youngmon/atlassian-qna huggingface dataset:
Pipedrive integration with trello app
Asked by Tiago Silva:

Hello, my trello app does not open information that comes from pipedrive, this information comes attached with a link, and this link is broken. At the MY CPU the integration works perfectly.   
thank you


Answers:
author: Alex W
body: Hey [@Tiago Silva](/t5/user/viewprofilepage/user-id/4849583) - if you're having issues with the Pipedrive Power-Up, I recommend reaching out to Pipedrive support at support@pipedrive.com
I have sent people to be on my team and they are not getting the Trello Link
Asked by Mark Stanfield:

When I send people from my boards they are not getting the trello link. Please help.


Answers:
author: Artemis
body: Hi [@Mark Stanfield](/t5/user/viewprofilepage/user-id/4849147), welcome!

If someone already has a Trello account they don't need to accept an invitation and they're invited immediately. If they don't have an account yet and are expecting an email from Trello to walk them through the invitation process, please ask them to check their SPAM folder. They can also go ahead and create a Trello account at <http://www.trello.com/signup> using the **same** email address you invited, and they'll be a member of any workspaces or boards you've already invited them to once their account is confirmed.

If they aren't receiving any emails from Trello or Atlassian and can't confirm their account, they'll need to reach out to the Support team individually for some assistance. <http://www.trello.com/contact>
Why can't my coworkers see the rules I've made
Asked by Elizabeth:

I made a bunch of rules for our shared boards, but my other coworkers can't see the rules to adjust them. How do I give them access?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Elizabeth](/t5/user/viewprofilepage/user-id/4849283) ! Welcome to the community :) it's expected that other people can't edit your butler commands; only the owner of the command has the ability to do this. There is the option to have [admin abilities](https://help.trello.com/article/1138-administrative-powers) in Butler, which will allow others to view, enable/disable, and delete commands - it appears as though you can't edit someone else's command even if you're an admin.   

If you want to set up your commands so that others can edit them, I'd suggest creating a shared Trello service account (e.g. a Trello admin user) and setting up your butler commands logged in as this user. For anyone that needs access to the butler rules to make changes, they can then log in to Trello using the service account to do so. This is a best practice as it means the commands won't be tied to your personal Trello user, so if you want to hand over that responsibility to someone else, or you leave the company, it's easy to pass on that ownership.

comments: author: Elizabeth
body: Ahhhh thank you. A little frustrating but this helps a bunch! I guess I have to re-do all the rules on my bosses board because I am leaving the company LOL


author: Hannah Humbert - Simpla Workflows
body: If it's easier, you can create a [command library](https://help.trello.com/article/1139-command-libraries) so that other users can export your rules :)


author: Elizabeth
body: Oh my gosh I already remade everything haha but good to know for the future! Thank you so much!


author: Elizabeth
body: Do you know if I leave the main Board, will all the boards I created be deleted?


author: Hannah Humbert - Simpla Workflows
body: No, I don't believe so! Just make sure you add someone else as the board admin in your place.
Using 'sort by new' on the app and also mass-labeling
Asked by jlehman256:

Hello, when I use 'sort by new' on a list on the android app, a little recycle symbol appears on the cards, what does this mean? Also, is there a way to select multiple cards and apply a certain label color to them? Thanks!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@jlehman256](/t5/user/viewprofilepage/user-id/4849124) ! Welcome to the community :) I'm not getting the same result when I sort lists by age. Are you able to share a screenshot?  

As for bulk actions to cards, there is a power-up that will do this for you called [Bulk Actions.](https://trello.com/power-ups/5e4464985fd190825d164de3/bulk-actions) I don't believe you can use it on the mobile app though.   

Is there any sort of pattern around when cards should be bulk labeled? Potentially butler automation could help here? For example, you could create a rule that applies labels to cards based on a certain trigger.

comments: author: jlehman256
body: Hi Hannah thanks for the warm welcome! Unfortunately my computer got too old to use the browser version of trello which I used all the time, and it won't load...but thats when I discovered the app and that's way more helpful for my adhd or whatever cuz I can keep it with me and have reminder on my home screen haha. I'm not sure how to screenshot on my phone though. I don't THINK butler is on the app, but if it is, the rule would be before I knew about labels I would prefix tasks with like MUS: task for music-based things, MOV: for video stuff etc. I just found I could filter by that but eh I already went through and labeled everything, just thought it'd be good to know for next time. I THINK I know what the recycling sign is now, had something to do with syncing, but syncing what? There is just a button in the app menu for syncing but I don't know what it's doing...if I could use the browser version still I assume it is changing that with the changes I made on the phone?


author: Hannah Humbert - Simpla Workflows
body: Potentially, yes, it's syncing with the browser version of Trello. There is the downloadable desktop app which might work a bit better with your computer?   

To speed things up, you could create a butler rule that says "when a card's title begins with "MUS", apply the "Music" label. The only thing is it won't work retroactively. That would work on the mobile app, but you'll just need to set up the rule in the web or desktop app. If you're not able to download the desktop version, you could use Trello on your phone's browser - it's just not as user friendly as the mobile app, but it could be useful for the purpose of setting up/managing butler commands, or using the bulk actions power up.
Remove Invited User
Asked by Kevin Koziol:

I invited a user to a board and he has not accepted. He does NOT show up on the member list at the top of the web view. However, his user name does show up when tagging other users. Unfortunately, his user name is very similar to an active user's name - so there is sometimes confusion. How can I remove the invitee that never responded?


Answers:
author: Artemis
body: Hi [@Kevin Koziol](/t5/user/viewprofilepage/user-id/4848894),

If you're an admin on the board you can follow the instructions on this page to remove the unwanted user --- [Removing a member from a board](https://help.trello.com/article/779-removing-a-member-from-a-board)

comments: author: Kevin Koziol
body: Thanks anyway [@Artemis](/t5/user/viewprofilepage/user-id/4838553) ... But as originally stated - the user does NOT show up in the member's section of the board..![1Trello1.png](https://community.atlassian.com/t5/image/serverpage/image-id/190854i712F4C341E5EFC95/image-size/large?v=v2&px=999 "1Trello1.png")![1Trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/190853iD0561632CFA7C234/image-size/large?v=v2&px=999 "1Trello.png")


author: Artemis
body: Hi [@Kevin Koziol](/t5/user/viewprofilepage/user-id/4848894), sorry, I did miss that part! Your screenshots helped.

In this case, @dgarrety is showing up as a comment mention option because the account is a member of your workspace. You'll need to remove the unwanted account from your workspace's page which will remove them from being mentioned on all the boards in your workspace. [Removing people from a Workspace](https://help.trello.com/article/742-removing-people-from-a-workspace)


author: Kevin Koziol
body: That helped! Thanks so much [@Artemis](/t5/user/viewprofilepage/user-id/4838553)
How to delete Guest Workspaces
Asked by vernon reed:

I am a teacher and every semester I have students submit Trello boards, to which they will invite me. As a result of that activity, my Trello home page is littered with Guest Workspaces belonging to those students.

I want to get rid of these workspaces and the boards in them, so I do not see them anymore. It is not at all clear to me how to do that. Please advise. Thanks.


Answers:
author: Artemis
body: Hi [@vernon reed](/t5/user/viewprofilepage/user-id/4848844), welcome!

A guest workspace is one that owns a board you're a member of, but you don't belong as a member of the workspace. You can't leave guest workspaces because you don't have a membership to it, but leaving the associated board will remove the board *and* workspace from your account. [Removing a member from a board](https://help.trello.com/article/779-removing-a-member-from-a-board)

comments: author: vernon reed
body: Thanks!
Managing "Too Many Lists"
Asked by Alfred Hornblower:

So Trello is telling me that I have too many lists, but it looks like there is no way to delete lists? You can only archive them? But never delete them? Please tell me I'm just overlooking something simple here.

I see "solutions" online that suggest switching everything over to a new board, but that seems ridiculous.


Answers:
author: Alex W
body: Hi [@Alfred Hornblower](/t5/user/viewprofilepage/user-id/4848709) - that is correct, we do not have a delete lists function at this time. You'll need to start a new board if you need more lists.
How do notifications work on ios? if not, it would be nice to add
Asked by ???? ???????:

sorry if i wrote something wrong. Using translator


Answers:
author: Artemis
body: Hi [@???? ???????](/t5/user/viewprofilepage/user-id/4848611)! This page should help: <https://help.trello.com/article/1195-push-notification-settings-for-mobile>
Automation trigger every X days?
Asked by jesse rain:

I'd like an automation to create a card in my "Do Today" list every 3 days. Calendar triggers only seem to work for specific days of the week. Is there a workaround with due dates or something?


Answers:
author: jesse rain
body: I found a way to do this with due dates! For the first part, there is a Butler automation trigger for "The moment a card is due". So, I put my recurring card in a recurring card list with a due date 3-days from now and I created a rule to put that card in the "Do Today" list when the card is due. The second part requires using a label (e.g. blue) that is unused elsewhere on the board. I created a rule with the trigger, "when the due date is marked as complete in a card with the blue label" which triggers the actions, "move the due date by 3 days" and "move the card to the top of the list, recurring cards". The downside to this approach is that all blue-labeled cards will trigger the 3-day actions.


author: Alex W
body: Hey [@jesse rain](/t5/user/viewprofilepage/user-id/4848653) - I'd use Card Repeater for this instead. You can learn about Card Repeater at <https://trello.com/power-ups/57b47fb862d25a30298459b1>

comments: author: jesse rain
body: Thanks, Alex. I enabled it and tried using it on a card, but this power up seems to have less customization than Butler does. I can't seem to find an option to repeat the card every three days. Like Butler, it only allows specific days of the week. Am I missing something?


author: V W
body: It seems very much like Atlassian is choosing to force people to use a power up for this when such a straightforward scheduling option would fit consistently with the other options available for automated rules. The power up suggested might help the poster with their very specific use case, too, but allowing people to schedule automated tasks at set intervals (of x days, weeks, months etc.) within Trello would allow a much bigger and more flexible range of automations. It's really hard to understand why this option isn't part of the automation scheduler.
How do I default the map view to my location instead of New York City?
Asked by Kent Wilson:

How do I get the map view to default to a view of either my location or a view of my cards with a location instead of a close up of New York City?


Answers:
author: milynnus
body: [@Kent Wilson](/t5/user/viewprofilepage/user-id/4848412)

The Location card button allows you to search for a location. The display will show the map for the selected location.

Unfortunately, Trello does not make location attributes available in Automation. If you want, to dynamically update the attributes you will have to use http request to call Trello api. Here's my collection of location related endpoints that can be called from with Trello automation.

<https://github.com/xu2xulim/Superhero/blob/cc3705cf5c3813ca804f9a2140052e9f70e1bdaa/Superhero%20on%20deta/Micros/Locations.md>
???????????????? ???????????? ?? ?????
Asked by ???? ???????:

???? ??????! ? ???? ?????????? ??????, ????????? ?????? ?? ????? ????? ????????????????? ? ?? ????? ?????. ? ??? ????? ???? ?????????! ???????????? ?? ??? ???????????, ???? ? ?????????????.  
![Screenshot_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/190689iBC4184971E79E9ED/image-size/large?v=v2&px=999 "Screenshot_1.png")


Answers:
author: Artemis
body: Hi [@???? ???????](/t5/user/viewprofilepage/user-id/4848354), welcome!

Usually this is one of 2 situations:

1. The person is deactivated from the workspace, which deactivates them from the boards
2. The person's Atlassian account is deactivated

For #1, if you're an admin on the workspace you can check their account to see if they're deactivated and can reactivate them. See this doc --- <https://help.trello.com/article/1029-what-is-a-deactivated-user>

For #2, if you don't manage other people's accounts in an **Atlassian Organization** , they'll need to reach out to Trello's support team and they can check the accounts to see why they're deactivated. For security purposes, the deactivated individuals should write to support at <http://www.trello.com/contact>.

*** ** * ** ***

?????? ??? ???? ?? 2-? ????????:

1. ??????? ?????????????? ?? ??????? ???????, ??? ???????????? ??? ? ?????.
2. ??????? ?????? Atlassian ????? ???????? ??????????????

<br />

??? ? 1, ???? ?? ????????? ??????????????? ??????? ???????, ?? ?????? ????????? ?? ??????? ??????, ????? ??????, ?? ?????????????? ?? ???, ? ?????? ???????? ???????????? ??. ??. ???? ???????? --- <https://help.trello.com/article/1029-what-is-a-deactivated-user>.

??? ? 2, ???? ?? ?? ?????????? ???????? ???????? ?????? ????? ? ??????????? Atlassian, ?? ?????????? ?????????? ? ?????? ????????? Trello, ? ??? ????? ????????? ??????? ??????, ????? ??????, ?????? ??? ??????????????. ? ????? ???????????? ???????????????? ???? ?????? ???????? ? ?????? ????????? ?? ?????? <http://www.trello.com/contact>.
What happens to the boards when you downgrade to free?
Asked by Tara McClenahan:

If I downgrade from Premium to free, what happens to my boards since I have over 10?


Answers:
author: Sagar Rao
body: Hi Tara!

Welcome to Trello Community!

When you downgrade, only the recent 10 boards will be kept open while the other boards will be closed. Since they are closed, you can always reopen them after freeing up the count or upgrading to a paid plan.

Cheers,  
**Sagar Rao** \| The Trello Team
Customer support contact
Asked by Yadav Darshan:

Please provide customer support department phone number or email id for direct discussion...


Answers:
author: Suvradip Paul
body: Hi [@Yadav Darshan](/t5/user/viewprofilepage/user-id/4848382) ,

Is it for trello only? If yes, then please contact for email support - <http://www.trello.com/contact>. Please find the details with support hours and availability here - <https://help.trello.com/article/835-trello-support-hours>.

comments: author: rdy2trvl
body: So, I've been trying to login to my Trello account and received a message to contact them. But I can't find any way to contact them. When I emailed support@trello.com, I got an automated response saying I need to use the above-noted trello.com/contact URL to contact support BUT it just takes me to a landing page so I can read through all their "support" articles. I have a lot of info on Trello that I need access to. Help, please!


author: Nic Brough -Adaptavist-
body: Yes, you need to go via the contact page, but you don't want to click on the first link you find in there (which says "visit help"). Read further for their "contact support" link (which requires you to log in, ideally with the Atlassian account you use to log into Trello with)


author: Miranda
body: What if I cant figure out what my Atlassian account is? I?m going around in cirlces trying to get help.


author: Mikael Sandberg
body: Hi [@Yadav Darshan](/t5/user/viewprofilepage/user-id/4848382),

Welcome to Atlassian Community!

Atlassian support cannot be contacted via phone, you have to submit a request via their website, <https://support.atlassian.com/>

comments: author: Yadav Darshan
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)

thank you for support

you can give me a mail id for discussion..


author: Nic Brough -Adaptavist-
body: It's the same for email, you have to go via the support sites.

For Trello only, see the site Suvradip linked to.

For all other Atlassian products, see the site Mikael linked to.


author: Yadav Darshan
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

thank you so much for your support
Cuando se me termina la versi?n de prueba premium, pierdo o se borra el tablero?
Asked by MARION CHASTRES:

He creado un tablero con la versi?n de prueba premium, tengo miedo que despu?s de los 14 d?as pierda o no pueda trabajar m?s en este tablero, me pueden informar como funciona?


Answers:
author: Artemis
body: Hi [@MARION CHASTRES](/t5/user/viewprofilepage/user-id/4847419), welcome!

Here's a page that explains what happens when you downgrade to a free plan: [Change or cancel your Trello plan](https://help.trello.com/article/836-change-or-cancel-your-trello-plan#:~:text=What%20happens%20to%20our%20Workspace%20after%20we%20downgrade%3F)

Your boards/cards will not be deleted, rest assured. Free workspaces can have 10 open boards at a time. If your workspace has more than 10 when you downgrade, the 10 with the most recent activity will stay open and the others will be closed. [Closed](https://help.trello.com/article/777-closing-a-board) boards are not deleted, but can't be accessed/viewed/edited [until it is reopened](https://help.trello.com/article/781-reopening-a-closed-board). If you have too many open, you'll need to close an open board to reopen a closed one.

All paid features on the board will be removed but the data entered in the paid features are not deleted, just hidden. It will come back if you resubscribe. Hope it helps.

*** ** * ** ***

Aqu? hay una p?gina que explica lo que sucede cuando se baja a un plan gratuito: [Cambiar o cancelar tu plan de Trello](https://help.trello.com/article/836-change-or-cancel-your-trello-plan#:~:text=What%20happens%20to%20our%20Workspace%20after%20we%20downgrade%3F)

Tus tableros/tarjetas no se eliminar?n, tenlo por seguro. Los espacios de trabajo gratuitos pueden tener 10 tableros abiertos a la vez. Si tu espacio de trabajo tiene m?s de 10 cuando bajes de plan, los 10 con la actividad m?s reciente permanecer?n abiertos y los dem?s se cerrar?n. Los tableros cerrados no se eliminan, pero no se puede acceder/ver/editar hasta que se vuelva a abrir. Si tienes demasiados abiertos, tendr?s que cerrar un tablero abierto para reabrir uno cerrado.

Todas las funciones de pago del tablero se eliminar?n, pero los datos introducidos en las funciones de pago no se eliminan, s?lo se ocultan. Volver?n a aparecer si te vuelves a suscribir. Espero que te sirva de ayuda.

Close board: <https://help.trello.com/article/777-closing-a-board>

Reopen board: <https://help.trello.com/article/781-reopening-a-closed-board>
why can't I see the activities happening on the card even if its a public board? I still need to go
Asked by Kristine Joy Razon:

![1.PNG](/t5/image/serverpage/image-id/190608iDAA36311575600F2/image-size/large?v=v2&px=999 "1.PNG")![2.PNG](/t5/image/serverpage/image-id/190611iF9FA777873DAE5BA/image-size/large?v=v2&px=999 "2.PNG")


Answers:
author: Artemis
body: Hi [@Kristine Joy Razon](/t5/user/viewprofilepage/user-id/4847393), click the "**Show details**" button on the card back to see the card's activity history. You can see activity on all boards/cards regardless of the board's visibility.


author: Suvradip Paul
body: Hi [@Kristine Joy Razon](/t5/user/viewprofilepage/user-id/4847393) ,

Thanks for posting and welcome to the community.

I think Public board allows to vote and comment but not explicitly viewing activity history - <https://help.trello.com/article/789-changing-the-visibility-of-a-board-to-public-private-or-team>.
Status and due date in calendar view
Asked by Miguel Hernandez Batta:

Hello, I would like to view status and due date in calendar view; Someboy know if this is poosible?


Answers:
author: Artemis
body: Hi [@Miguel Hernandez Batta](/t5/user/viewprofilepage/user-id/4846837), welcome!

Adding a due date to a card will make it show up on your calendar view, so you're all set there. What do you mean by "status"? Are you using a particular feature in Trello to track a status?
Regarding inviting people and then uninviting when task is over.
Asked by Kimberly Duran:

Hi I am a student. My teacher has suggested that we get used to being organized through Trello. I signed up for standard usage. I am in the process of doing a project of opening my own website. I want to invite him to my board. But when it is over and at the the of the term I want to be able tp uninvite him. Is this possible?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Kimberly Duran](/t5/user/viewprofilepage/user-id/4846804) ! Welcome to the community :) Yes, it's possible - see [here](https://help.trello.com/article/779-removing-a-member-from-a-board#:~:text=To%20remove%20a%20member%20from,all%20cards%20on%20the%20board.) for more details.
Butler didn't create automatically cards
Asked by josef novak:

This is starting to annoy me, butler sometimes doesn't work. It was after scheduled time and no cards appeared! Even if I test command nothing happens... Name of list is correct. It usually works, but randomly stopped working... Any ideas ty!

EDIT: log says only skipped 1 card, which was already there, there were 2 cards tho, for 2nd there was nothing in log and it failed to add 3 unique cards which weren't on the list... I tried also to copy list and run command and still doesn't work ffs.........

![butler not working.png](https://community.atlassian.com/t5/image/serverpage/image-id/190566iE37D37B74EF3325C/image-size/large?v=v2&px=999 "butler not working.png")


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@josef novak](/t5/user/viewprofilepage/user-id/4766670) ! Your command says "Create a *unique* card" - so if the card already exists in that list, butler won't create it again (if they're named the same).   

If your rule says: "Create a unique card titled "A", and create another unique card titled B", and create another unique card titled "C". If both "A", "B" and "C" are already in that list, your command will run, but no operations would occur.   

Additionally, in the same example above, if the "B" and "C" cards are in the list, but the "A" card isn't, the command will run and create a card called "A".   

Lastly, if you have cards "A", and "C" in the list, the command will run, register that card "A" is already in the list, and the command will stop. This is probably what's happening for you and will cause issues.  

If that's the case, you should be able to get around it by creating separate commands for each card, which you can easily do by duplicating the command.

comments: author: josef novak
body: Thank you, great!!!


author: Felix
body: Does the command log say anything? Was the command triggered?