youngmon/atlassian-qna huggingface dataset:
Block/Prevent log time if account field empty
Asked by Joseph HANI:

Hello Community,

I'm looking for a way to prevent users from logging time on Tempo Timesheets if the "Account" field is empty. We use Jira Cloud, and I have JMWE (Jira Misc Workflow Extensions) available if it's needed for a solution ! :D

I tried an Event based action, with a conditional JQL filter and ocnditonal execution when someone create a log work (which i'm not sure but others have not work also ...)

Has anyone implemented something similar, or can anyone guide me on how to achieve this?

Thank you in advance for your help!

Best regards,


Answers:
author: Bryce Lord
body: Hi [@Joseph HANI](/t5/user/viewprofilepage/user-id/4651019) !  

Within Tempo you can add an "Account" Work Attribute as shown in the image below.

![Screenshot 2024-07-01 at 12.24.37 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332816iD4CF8FF30AF5F045/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 12.24.37 PM.png")

This will put the Account field on the Log Time form and require it to be populated before the worklog can be submitted.

Hope this helps!

comments: author: Joseph HANI
body: Sometimes you're looking for something complicated when it's actually quite simple... Thank you, it suits you perfectly lol


author: carolyn french
body: Hi [@Joseph HANI](/t5/user/viewprofilepage/user-id/4651019)

It looks like you got the answer you needed, which is great.

If others happen upon this, and have it set up where Account is a field on the issue itself (as opposed to the worklog), then you can make the field a required field in Field Configurations in the project.

Carolyn


Tags: cloud

jira-cloud

jmwe
Formul?rio - Limite de Campos
Asked by Malu:

Bom dia pessoal.

Criamos um formul?rio bem extenso para uma ?rea em espec?fico da nossa empresa, e sempre que adicionarmos mais campos a este formul?rio, os clientes solicitantes conseguem preencher o formul?rio, **mas n?o conseguem enviar** . Aparece a seguinte mensagem "N?O FOI POSS?VEL ENVIAR A SUA SOLICITA??O, est? ocorrendo alguns problemas para enviar esta solicita??o. Crie outro tipo de solicita??o ou tente novamente."

Gostaria de saber se cada formul?rio tem um limite para adicionar campos, ou se seria algum outro problema em espec?fico.

Obrigado desde j?.


Answers:
author: John Funk
body: Ol? Malu- Bem-vindo ? Comunidade Atlassian!

? dif?cil dizer exatamente o que pode estar causando o problema. Quantos campos existem no formul?rio? Eu tenho um formul?rio que tamb?m cont?m v?rios campos, mas funciona bem.

Claro, a pr?xima pergunta ?: "Voc? pode reduzir a complexidade do formul?rio criando tipos de solicita??o adicionais e dividindo o formul?rio?".


Tags: cloud

jira-service-management

jira-service-management-cloud
Build-your-own Condition / all issues
Asked by Estelle Decanis:

Hello,

I have a question about a condition in a workflow (which is specific to issuetype QWERTY) but I can not build the condition, I give you the info:

Trigger: transition of a QWERTY ticket with version 01 from status B to status C.

Condition: all tickets with the same issuetype (type QWERTY) and the same version (version 01) must be in status B or later (status B / C / D...).

Got any ideas?


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Estelle Decanis](/t5/user/viewprofilepage/user-id/4433667)

Conditions only work for the specific issue that you want to transition.

To achieve the condition explained above, you would need to match a JQL. There is an open feature request for that: [\[JRACLOUD-67451\] Add "matches JQL" workflow conditions and validators - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JRACLOUD-67451)

A workaround could be to set up an Automation rule that triggers on transition. If the JQL/condition is met, it's all good. Otherwise you can comment the issue and transition it back.

Not pretty but didn't see another suggested workaround in the feature request.

comments: author: Estelle Decanis
body: Hi [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) Thank you for this information


Tags: build

cloud

condition

jira-cloud
Business project list does not show all tasks
Asked by Glenn Ruysschaert:

Hello,

We have several business project, but one seems to be having an issue with the list view, while others dont have this issue.

As an example, this is what one of our correctly working lists looks like:

![Screenshot 2024-07-01 at 15.48.04.png](/t5/image/serverpage/image-id/332769i464195DB4F9B67E0/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 15.48.04.png")

So tasks are grouped by epics (there is no filter applied).

In the "broken" list there are several issues:

1. Tasks are not grouped by epic (the collapse style like above)
2. Not all tasks are shown, even when there is no filter applied (and done are not hidden)

Here only one task is shown, no filters applied, even though this project has multiple tasks and epics.

![Screenshot 2024-07-01 at 15.48.23.png](/t5/image/serverpage/image-id/332770i43786E6E78409491/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 15.48.23.png")

When I apply the assigned to me filter, I see more tasks, but still not grouped by epic.

![Screenshot 2024-07-01 at 15.48.29.png](/t5/image/serverpage/image-id/332771iD1A09E2F1368E988/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 15.48.29.png")

What am I missing, so I can make the HR project behave like the Drivers project?

Kind regards


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi [@Glenn Ruysschaert](/t5/user/viewprofilepage/user-id/4054693),

From the way the key column is displayed it looks like you have an issueType filter applied, check your filters. You can click on the clear button at the top right of the filters to show all the issues.

![clear_filter_list.png](https://community.atlassian.com/t5/image/serverpage/image-id/332792i1714C0D17CF35667/image-size/large?v=v2&px=999 "clear_filter_list.png")

Let me know if that helped, best regards!

comments: author: Glenn Ruysschaert
body: Hello [@Adri?n Garc?a Gonz?lez](/t5/user/viewprofilepage/user-id/4961741) ,

Yes in the third screenshot there is a filter applied, but in the second there is no filter applied.

And when there is no filter applied, only one issue is shown.  
I cant figure out why this is happening.

![Screenshot 2024-07-01 at 15.48.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/332794i0F1BF914C9C7679B/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 15.48.23.png")


author: Adri?n Garc?a Gonz?lez
body: Understood, so it seems to be a bug with the project.

In that case I recommend you to open a support ticket to Atlassian so they can check the error.

I hope the bug is fixed, best regards!


Tags: board

cloud

jira-cloud

list
I added users containing errors in the name in team-managed software project
Asked by pm pm:

Hello to evryone,

How can I delete users from a team-managed software project? this user actually doesn't exists..

I tried to check in the access list in project settings (I'm Admin) but I'm not able to do anything..

Thank you in advance!


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi [@pm pm](/t5/user/viewprofilepage/user-id/5533241), welcome to the Atlassian Community!

In the Free version of Jira you can't edit or manage permissions at project level, for that you should upgrade to a Standard or Premium license.

In order to delete the user that doesn't exist you should go to the user administration of the site:

![remove_user_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/332797iF9066847C4BDA65E/image-size/large?v=v2&px=999 "remove_user_1.png")

And in the list of users in Actions give it to Suspend access:

![remove_user_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/332798i26F7EF7AF3E60211/image-size/large?v=v2&px=999 "remove_user_2.png")

That way the user will disappear from the site and therefore from the project.

I hope this helps you, best regards!


Tags: cloud

jira-cloud

jira-software
Is there a notification setting for a daily summary?
Asked by Maura Harrison:

Instead of receiving individual emails for every change made on an issue types that you are a watcher on, is there a setting for a daily summary? reducing the number of emails from 150 to 1?


Answers:
author: Tansu Akdeniz
body: Hi [@Maura Harrison](/t5/user/viewprofilepage/user-id/5533247)

Welcome to the community.

You can personalize email notification settings from Avatar -\> Personal Settings.

See [Manage your Jira personal settings.](https://support.atlassian.com/jira-work-management/docs/manage-your-jira-personal-settings/)

You can also create a filter subscription (ex: all updated issues within 24 hours where I am assignee or reporter) and schedule it. See [Manage Filters](https://support.atlassian.com/jira-software-cloud/docs/manage-filters/)


Tags: cloud

jira-cloud
Slack-Jira integration issue
Asked by Leonardo Perez-Castilla:

I integrated Slack and Jira to create tickets. I have several Slack channels linked to the same project in Jira (a software project), but some members of these channels are not seeing the project in question among the possible project options. I have tried giving them all the necessary permissions from Jira and including them in the projects, but I don't know what might be happening.


Answers:
author: Vronik
body: HI

Look at this

<https://jira.atlassian.com/browse/JRACLOUD-79660>

Maybe this is part of your problem


Tags: cloud

slack
How to see timeline
Asked by David Hurlburt:

I do not see an option to view "timeline" for any projects: it's as if this isn't part of the JIRA I bought. Is this an add-on that I wasn't aware of?


Answers:
author: Tansu Akdeniz
body: Hi [@David Hurlburt](/t5/user/viewprofilepage/user-id/5411233)

Timeline is only available in Cloud.

Please see this page: <https://support.atlassian.com/jira-software-cloud/docs/enable-and-disable-the-timeline/>


Tags: data-center

jira-data-center

jira-work-management
Automation to create a notification triggered by number of issues with the same field
Asked by Marije Pierson:

Hello,

Our support team log Jira issues whenever something needs technical investigation, and standard customer information like customer accountid is added to the Jira issue.

I'd like to create automation that triggers a notification when the same customer accountid creates more than x Jira issues within a time frame. This is to be proactive about customers experiencing a more than normal amount of problems so that we can do a review. Is that possible with Jira automation and would anyone know how I would create it?


Answers:
author: Kris Dewachter
body: Hi [@Marije Pierson](/t5/user/viewprofilepage/user-id/4984979) ,

Yes, you could accomplish this with an automation rule. For example like this.

![Screenshot 2024-07-01 at 15.38.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/332759i53903F357CE488A0/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 15.38.51.png")

Whenever a new issue is created, you query Jira for issues that have been created by the same reporter via the "Lookup Issues" action. You will need to add some kind of check on the timeframe to my example.

Then, in the IF statement, you can check the number of results with the smart value {{lookupIssues.size}}, and do something when greater than a specific value.

Best regards,

kris

comments: author: Marije Pierson
body: Great, thank you! I'll give it a try and hopefully get it right :)


Tags: cloud

jira-cloud
how to copy single issue picker field of scriptrunner
Asked by Issa:

Hi Community,

I want to copy single issue picker field which is script runner field from Epic to it's child issues. I have tried Jira automation but this field is not supported in Automation rules.

Can any one suggest how should I achieve this?

Appreciate the help

Thanks


Answers:
author: Fadoua
body: [@Issa](/t5/user/viewprofilepage/user-id/4070802)

Lot of features in Jira Cloud are missing in Jira Data Center

The following script can help you achieve what you are looking for:

<https://community.atlassian.com/t5/Jira-questions/Scriptrunner-copy-quot-user-picker-quot-value-from-quot-field-A/qaq-p/2646768>

If you have any questions, please let me know.

Best,

Fadoua


author: Tansu Akdeniz
body: Hi [@Issa](/t5/user/viewprofilepage/user-id/4070802)

Please check these existing threads:

[How to set multiple issue picker field via Automation for Jira](https://community.atlassian.com/t5/Jira-questions/How-to-set-multiple-issue-picker-field-via-Automation-for-Jira/qaq-p/2299118)

[How can I fill a ScriptRunner Issue Picker field with a static value via Automation?](https://community.atlassian.com/t5/Jira-questions/How-can-I-fill-a-ScriptRunner-Issue-Picker-field-with-a-static/qaq-p/2561282)


Tags: data-center

jira-data-center

jira-server

server
History of Remaining Estimation field
Asked by Lilit Tsaturyan:

Hi Community,

I've connected Jira to Power BI to generate custom dashboards. Currently, I'm working on a dashboard where I need the value of the remaining estimation for an issue at the start date of the sprint. Does Jira provide this value? If not, does anyone have suggestions on how I can obtain this information? Thank you!


Answers:
author: Yuliia_Borivets__SaaSJet_
body: Hi [@Lilit Tsaturyan](/t5/user/viewprofilepage/user-id/5487169)

I don't know what kind of report you want to get, but you can check out this one from [Issue History for Jira](https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=datacenter&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_History-of-Remaining-Estimation-field_20240701) from my team. It includes a complete history of every issue field for each issue, including the remaining estimation. Also, you can select sprints or other filters.

Here is an example with the remaining estimate history:

![remaining estimate history jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332831i50E3CE6E33945FB0/image-size/large?v=v2&px=999 "remaining estimate history jira.jpg")

comments: author: Lilit Tsaturyan
body: Hi [@Yuliia_Borivets__SaaSJet_](/t5/user/viewprofilepage/user-id/4307791)   
Thank you for your response.


Tags: data-center

jira-data-center
Jira - Best Practices for handling post release work
Asked by anne_gerten:

Hi,

we are using Initiatives to group bigger projects, work is distributed into the children epics.

Now, once the initiative is released, we are setting the status of the initiative (and the implementation epics) to Done.

Often times, there is post release work that needs to be done throughout the following months after the release. We are discussing different options how to handle this in Jira, for example leave an open post release epic under the closed initiative.

I wanted to hear if there are any best practices, and/or how others are doing this?

Thanks!


Answers:
author: Varsha Joshi
body: We usually use a checklist to manage the post release activities and create Jira issues as needed basis. The checklist is located on confluence under project documentation.


Tags: cloud

jira-cloud
Subtask with Cancelles status blocks Sprint Completion
Asked by jiandong_luo:

Once all stories in a sprint are completed, I try to click \[Complete Sprint\] button in Scrum Board.

However, there is warning stop me to complete the sprint, it is warned

"Sprint cannot be completed as there are incomplete subtasks on following issues: OP-2324"

I checked there are 3 subtasks under this story, 2 are "Done" and 1 is "Cancelled", and I tried to change the "Cancelled" to "Done" then is able to complete the Sprint.

I wonder if there is any setting to let "Cancelled" passed complete Sprint checking? As both "Done" and "Cancelled" are complete status.


Answers:
author: John Funk
body: Hi [@jiandong_luo](/t5/user/viewprofilepage/user-id/4763429) - Welcome to the Atlassian Community!

Make sure the Canceled status is mapped to the far right (last) column of the board. The issue will not be considered complete unless it is in the far right column, regardless of the status/type/category.


author: Bryce Lord
body: Hi [@jiandong_luo](/t5/user/viewprofilepage/user-id/4763429) ,

I would start by making sure that transitioning to the "Cancelled" status on the sub-task workflow applies a resolution to the issue. This can be done either through a workflow post-function (to make it always the same value, "Won't Do" for example) or by adding the resolution to the transition screen when transitioning the issue to "Cancelled" (which would allow users to select the resolution).

Hope this helps!

comments: author: YY Brother
body: Hi,

I agree with Rryce's comment. This issue is often found when resolution is not set for Done category statueses (e.g. Cancled).

Thanks,

YY?


Tags: cloud

jira-cloud

jira-software
How to set Jira custom field default value from the beginning?
Asked by Sari Kachorovsky:

Hi, I know how to set default value, but it is possible only after the field was already created with None value. I would like that from creation it will get a default value (for example 0). Is it possible?

The reason is that I'm adding a new field and after creation I need to run a bulk operation on thousands of records to set the value.

Thanks.


Answers:
author: Sari Kachorovsky
body: FYI - Atlassian opened a new Feature Request and if this issue bothers you too, please vote for it [HERE](https://jira.atlassian.com/browse/JSWCLOUD-26996)


author: Sari Kachorovsky
body: Dear community, I've reached out to Atlassian and indeed they don't have a solution for this beside the work around of bulk operation. They did opened a new request for this [HERE](https://jira.atlassian.com/browse/JSWCLOUD-26996), so if this issue bothers you too please vote for it.


author: Lisa Forstberg
body: Hi [@Sari Kachorovsky](/t5/user/viewprofilepage/user-id/5188527)

If a add a default value of a custom field (f ex "0") and apply the field to the create screen of the issuetype then the custom field value appears with "0" when I create the ticket. Even if it isn't on the create screen and only on the view/edit screen it will appear with value "0" after issue creation.

If you want to avoid the custom field to not be empty at any point during the life cycle of the issue, you need to make it required in the field configuration.

Br

Lisa

comments: author: Sari Kachorovsky
body: [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) thanks for your answer, I have no problem with new tickets cause they will be created with the default value. but what about existing items they will get the field with the None value and only bulk operation will update them. And that is my question - can we avoid the bulk operation?


author: Lisa Forstberg
body: [@Sari Kachorovsky](/t5/user/viewprofilepage/user-id/5188527)

aha now I got you. No sorry, adding a default value after the fact that a lot of issues has been created with a "none" value, will not have a retroactive effect.

You will have to bulk update your existing issues. The last updated date will be affected but you can do the bulk update without notifying users at least...

best of luck!

/L


author: Sari Kachorovsky
body: [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) thanks Lisa, I think it's something Atlassian need to consider to develop, when you create the new field , set the default value from the beginning and then the new field in existing items will be created with the default.


Tags: cloud

jira-cloud
Date functions in AQL is not working
Asked by Bhupesh Garg:

I'm having some issues with the month \& year functions.

1. When using 'startofYear()' - it's not accepting any 'y' values but weird that only taking 'm' values.

2. When using 'startofMonth()' - it's returning all the objects with whatever values we put in for operator '\<'. And, only current month's objects if we put in operator '\>'.![Assets2.JPG](/t5/image/serverpage/image-id/332743iDDBC051022BEB56D/image-size/large?v=v2&px=999 "Assets2.JPG")![Assets1.JPG](/t5/image/serverpage/image-id/332744i441D81593E838C4A/image-size/large?v=v2&px=999 "Assets1.JPG")


Answers:
author: Rilwan Ahmed
body: Hi [@Bhupesh Garg](/t5/user/viewprofilepage/user-id/5533166) ,

Welcome to the community !!

The right syntax is described in <https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#startOfYear-->

If you can provide your requirement, I can try to get the JQL for that.


author: Halina Cudakiewicz_Deviniti_
body: Hi [@Bhupesh Garg](/t5/user/viewprofilepage/user-id/5533166)

This might be due to incorrect AQL usage or a bug. To troubleshoot, double-check your AQL syntax, ensure your JIRA instance is up-to-date, and consider consulting Atlassian support.


Tags: cloud

jira-cloud
Transfer Error
Asked by B??ra Nalbant:

Hello, I am transferring approximately 700 tasks from one company to our company. While performing this bulk operation, I am encountering the error shown in the screenshot. Could you help me with this issue?

![jira hata.PNG](/t5/image/serverpage/image-id/332734i74A8FA70265C143C/image-size/large?v=v2&px=999 "jira hata.PNG")


Answers:
author: Lisa Forstberg
body: Hi [@B??ra Nalbant](/t5/user/viewprofilepage/user-id/5533149) ,

Welcome to the community!

A assume you are importing your issues via csv? It seems like you have more than one challenge:

* for some issues the target environment does not recognize the reporter. ==\> Ensure the reporter accounts are active in the target environment or replace them in the csv file with active users
* for one issue you refer to a parent ticket that does not exist. ==\> remove this from the csv file and manage this ticket manually post import
* csv file does not recognize the sprint id value ==\> Doublecheck that you refer to an existing sprint in the target environment. see here for the current limitation for importing sprints <https://jira.atlassian.com/browse/JSWCLOUD-5942>

Its worth considering if it is important to also migrate the historical sprint data.

best regards

/L

comments: author: B??ra Nalbant
body: There are currently tasks opened in the Hedef jira. When I import tasks from SKYALP jira to the Hedef jira, will the tasks in the Hedef jira be deleted?


author: Lisa Forstberg
body: Hi [@B??ra Nalbant](/t5/user/viewprofilepage/user-id/5533149)

I assume Hedef Jira = Target site and SKYALP Jira = Source?

An import will not delete anything. You often need to do a series of imports to check that the mapping and fields work as you intend it to work. Between imports you need to bulk delete the issues you have test imported to not end up with a lot of duplicates.

Also good to do the test imports to a test project in your target site. When you are happy with the results import it to the "real" project in your target site. Just to steer away from accidentally deleting s

I also tend to add a custom field in the target with the old ticket ID in to ensure I have a temporary traceability whilst importing.

best of luck

/L


author: Rilwan Ahmed
body: [@B??ra Nalbant](/t5/user/viewprofilepage/user-id/5533149) ,

Please make sure you don't map issue key from source to target project. Incase if they match, the import file will update the existing tickets in target jira.


author: Rilwan Ahmed
body: Hi [@B??ra Nalbant](/t5/user/viewprofilepage/user-id/5533149) ,

Welcome to the community !!

If you are using csv export, then the error describes that an user mentioned in one of the spreadsheet columns does not match the user defined within JIRA.

Check the usernames match between jira and csv and update the csv as needed.

Also use username, not display name.


Tags: cloud

jira-cloud