Confluence doesn't respond after upgrade to 6.1.3
Asked by Kris W:

I've just upgraded Confluence from 5.9.4 to 6.1.3 and now I can't get it to start. I'm just getting a plain white empty page.

When I start Confluence it seems to start okay:

Starting confluence  
If you encounter issues starting up Confluence, please see the Installation guide at <http://confluence.atlassian.com/display/DOC/Confluence+Installation+Guide>

Server startup logs are located in /var/www/apps/confluence/logs/catalina.out  
---------------------------------------------------------------------------  
Using Java: /var/www/apps/confluence/jre//bin/java  
2017-05-09 22:30:45,061 INFO \[main\] \[atlassian.confluence.bootstrap.SynchronyProxyWatchdog\] A Context element for ${confluence.context.path}/synchrony-proxy is found in /var/www/apps/confluence/conf/server.xml. No further action is required  
---------------------------------------------------------------------------  
Using CATALINA_BASE: /var/www/apps/confluence  
Using CATALINA_HOME: /var/www/apps/confluence  
Using CATALINA_TMPDIR: /var/www/apps/confluence/temp  
Using JRE_HOME: /var/www/apps/confluence/jre/  
Using CLASSPATH: /var/www/apps/confluence/bin/bootstrap.jar:/var/www/apps/confluence/bin/tomcat-juli.jar  
Using CATALINA_PID: /var/www/apps/confluence/work/catalina.pid  
Tomcat started.

<br />

But as I said all I get is a blank white page.

Here's one small part of my catalina.out:

java.lang.IllegalStateException: Illegal access: this web application  
instance has been stopped already. Could not load  
\[com.atlassian.event.internal$EventPublisherImpl\]. The following stack  
trace is thrown for debugging purposes as well as to attempt to  
terminate the thread which caused the illegal access.

(might be from hipchat-plugin-tasks-executor-0 )

and here's the end of my logs/atlassian-confluence.log :

2017-05-09 23:37:19,273 WARN \[localhost-startStop-1\] \[atlassian.confluence.plugin.PluginFrameworkContextListener\] contextDestroyed Failed to shut down plugin system during ServletContext shutdown: Cannot go from State: RESUMING to: SHUTTING_DOWN  
2017-05-09 23:37:19,459 INFO \[localhost-startStop-1\] \[com.atlassian.confluence.lifecycle\] destroy Shutting down long running task service  
2017-05-09 23:37:19,493 INFO \[localhost-startStop-1\] \[com.atlassian.confluence.lifecycle\] shutdownCacheManager Shutting down EhCache cache manager  
2017-05-09 23:37:19,508 INFO \[localhost-startStop-1\] \[com.atlassian.confluence.lifecycle\] contextDestroyed Stopping Confluence

<br />

I've tried clearing the plugins cache.

We are running on Apache 2.2 and we do have a reverse proxy, but we are NOT yet running SSL.

<br />

Can you help?

Thank you.


Answers:
author: AnnWorley
body: Is it possible that you are accessing Confluence on the wrong context path? If there is a context path in server.xml and you don't append it to the URL, a blank page will appear. Likewise if you are using a context path in the browser but you don't have one set in the configuration file. Please see: [Getting a blank or white screen when accessing confluence via browser](https://confluence.atlassian.com/confkb/getting-a-blank-or-white-screen-when-accessing-confluence-via-browser-318669136.html) and [How to change the Confluence context path](https://confluence.atlassian.com/confkb/how-to-change-the-confluence-context-path-707985922.html).


Tags: upgrade