youngmon/atlassian-qna huggingface dataset:
I can not enter below page
Asked by Yi.Ren1:

I have participated a UAT work and need to update confluence into below pag

, but seems I have no access, how can I apply it?

[Trade Report Tool for DTPRG Reports Download Option - UAT Status - Trade Finance - Confluence (standardchartered.com)](https://confluence.global.standardchartered.com/display/CIBTRADE/Trade+Report+Tool+for+DTPRG+Reports+Download+Option++-+UAT+Status)


Answers:
author: Francis Batilo
body: [@Yi.Ren1](/t5/user/viewprofilepage/user-id/5319328)

Welcome to the Atlassian Community!

With the link that you've given, I'm afraid that you'll have to get in touch with the team that provided you with that link and request them to grant you access to it.

I'm assuming that your instance is not the same as the link you've given. Hence, you'll need to request access to the owners of that instance accordingly.

I hope this helps.

Cheers,  
Francis


Tags: confluence-server

server
Change Organization Administrator
Asked by Paul Clark:

My company administrator has left the organization and no longer in contact. We do not have access to her details. How can I change the administrator if we can not log on as an administrator?


Answers:
author: Francis Batilo
body: [@Paul Clark](/t5/user/viewprofilepage/user-id/5319302)

Welcome to the Atlassian Community and I'll try to assist you with your inquiry.

If your instance only had one org admin and they had left without assigning another account, then the best way is to get in touch with Atlassian Support and they will sort it out for you.

Another possible solution, but it is only applicable if your instance is allowing access to be managed through SCIM or any IAM. You can just simply add the new admin to the registered Org Admin Group and they will be automatically considered as an admin. The only caveat here is that this config should have been established beforehand.

I hope this helps.

Cheers,  
Francis


Tags: cloud

confluence-cloud
Identificar templates personalizados
Asked by laura.labarbera:

???Hola!!! ?C?mo puedo agregar una img o emoji personalizado para identificar mis templates personalizados insertando por ejemplo el logo de mi organizaci?n


Answers:
author: Rodrigo
body: Hola [@laura.labarbera](/t5/user/viewprofilepage/user-id/4790793) y buenos dias!

Lamentablemente, no es possible (a?n) a?adir un ?cono personalizado para las templates. Esto es algo que Atlassian est? considerando en este ticket: [CONFCLOUD-72879](https://jira.atlassian.com/browse/CONFCLOUD-72879) (puedes votar por el tambi?n).

Por ?ltimo perm?tame mencionar que a veces me toca ver preguntas en espa?ol que no son atendidas (usualmente en ingl?s). Para una atenci?n m?s r?pida recomiendo postear en ingl?s o en el grupo de espa?ol: [Conectando en Espa?ol](https://community.atlassian.com/t5/Conectando-en-Espa%C3%B1ol/gh-p/ConnectinSpanish) (donde hay gente muy amable que maneja el idioma).

Saludos y que tengas un excelente dia!  
Rodrigo


Tags: cloud

confluence-cloud
SQL Table Transformer to edit JIRA table
Asked by Katrina Atkinson:

Hello all,

I am using the Table Transformer macro in order to modify my JIRA table within confluence.

I would like to rename my columns. Currently it displays the field in JIRA I have pulled, however I would like the jira field to be pulled with a different column header.

So far, I have added an SQL to edit the width of the column:

SELECT \*,  
FORMATWIKI("{cell:width=700px; border-top:1px}", + 'Issues'+ "{cell}") AS 'Issues',  
FORMATWIKI("{cell:width=300px; border-top:1px}", + 'Summary'+ "{cell}") AS 'Summary',  
FORMATWIKI("{cell:width=200px; border-top:1px}", + 'Customer'+ "{cell}") AS 'Customer'  
FROM T\*

Can someone assist in how to add an SQL to Rename these columns (without duplicating the information on the table)? e.g., I would like the 'Issues' column to be named, 'dependencies'.

Thank you!


Answers:
author: Katerina Rudkovskaya [Stiltsoft]
body: Hi [@Katrina Atkinson](/t5/user/viewprofilepage/user-id/5029276),  

Please check the example below:  

![Tue 2-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/281491i7C241306548EB914/image-size/large?v=v2&px=999 "Tue 2-1.png")  

SELECT  
FORMATWIKI("{cell:width=700px; border-top:1px}", 'Issues', "{cell}") AS 'New Name for Issues',  
FORMATWIKI("{cell:width=300px; border-top:1px}", 'Summary', "{cell}") AS 'New Name for Summary',  
FORMATWIKI("{cell:width=200px; border-top:1px}", 'Customer', "{cell}") AS 'New Name for Customer'  
FROM T\*  

![Tue 2-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/281492i6B3AA6767422ACFC/image-size/large?v=v2&px=999 "Tue 2-2.png")

comments: author: Dave Mathijs
body: Hi [@Katrina Atkinson](/t5/user/viewprofilepage/user-id/5029276) can you confirm whether the answer helped you? In that case, thanks to click the green 'Accept answer' button.


author: Felix Linh
body: Hi [@Katrina Atkinson](/t5/user/viewprofilepage/user-id/5029276) nice to meet you and I would like to express my interesting in this issue.  

Please modify code like below:  

SELECT \*,  
FORMATWIKI("{cell:width=700px; border-top:1px}", + 'dependencies'+ "{cell}") AS 'dependencies',  
FORMATWIKI("{cell:width=300px; border-top:1px}", + 'Summary'+ "{cell}") AS 'Summary',  
FORMATWIKI("{cell:width=200px; border-top:1px}", + 'Customer'+ "{cell}") AS 'Customer'  
FROM T\*  

Thank you,  

Felix M.

comments: author: Sophia Kroening
body: I tried this and the result was that all the values in the column were replaced with this text: cell:width=700px; border-top:1px. Any idea why this might be?


Tags: filter

table

unknown-hosting-type
Confluence is running slow or not loading
Asked by Adrian Aguinaldo:

Hello,

Team notice that confluence is running slow or not loading.

![image.png](/t5/image/serverpage/image-id/281286i53DBE42B92347026/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/281287iDD860A8343BF661E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Laurie Sciutti
body: [@Adrian Aguinaldo](/t5/user/viewprofilepage/user-id/997153) \~ looks like there's an active incident: <https://status.atlassian.com/>


Tags: atl-105311

cloud

confluence-cloud
"We've hit a snag" on Confluence Spaces Overview
Asked by Owen Rude:

Good Morning,

All of the sudden, we are unable to access our Confluence spaces, and are getting a fairly nondescript message when we attempt to get there. Some users get a "kabtgo" error, some get a "7akbfh". One user, nothing is loading at all. Any help would be appreciated on this.

Edit 1: We are also now getting dr5u0s


Answers:
author: Laurie Sciutti
body: [@Owen Rude](/t5/user/viewprofilepage/user-id/5319091) \~ looks like there's an active incident: <https://status.atlassian.com/>

comments: author: Owen Rude
body: Ah, it was reporting no incident for the last twenty minutes. Thank you! Will monitor there.


Tags: atl-105311

cloud

confluence-cloud
Confluence is down
Asked by jaison.machanickal:

Hello,

Our Confluence environment is suddenly down. Nothing is loading. I've checked the Atlassian status hub: all that is said is all system is operational. Theres nothing wrong or failed with the subscription.

Regards,   
Jaison Machanickal


Answers:
author: jaison.machanickal
body: Never mind. Atlassian has just updated its status hub. They're investigating the cause.


author: Leticia Juarez
body: Same issue here.


Tags: atl-105311

cloud

confluence-cloud
Confluence seems to be down
Asked by Reuben.Anderson:

Confluence seems to be down  
<https://choicehotels.atlassian.net/wiki/home>


Answers:
author: Laurie Sciutti
body: [@Reuben.Anderson](/t5/user/viewprofilepage/user-id/5319089) \~ looks like there's an active incident: <https://status.atlassian.com/>


Tags: atl-105311

cloud

confluence-cloud
Getting 'heartbeat' from Confluence Cloud API
Asked by Juan Leon:

I am an intermediate-level programmer who has worked successfully with APIs to interact with MailChimp, Monday, and other commercial platforms for general consumers. My Python scripts were communicating with the apps in just a few minutes.

Not so with Confluence Cloud. I have not managed to get a successful reply of any kind to various attempts at calling the API.

An example of a functional line of code in Python, Groovy, or pseudocode would be very much appreciated--as would a confirmation of what the baseURL is for a Confluence Cloud site.

Review the Atlassian documentation, a find a number of different answers--but none that has resolved this practical obstacle for me so far.

Thank you in advance,


Answers:
author: Laurie Sciutti
body: [@Juan Leon](/t5/user/viewprofilepage/user-id/16878) \~ looks like there's an active incident: <https://status.atlassian.com/>

comments: author: Juan Leon
body: Is this more a tech support or a community type of question?


Tags: cloud

confluence-cloud

rest-api
Where is my export option in space tools/content tools?
Asked by Danielle B-T:

Our enterprise is transitioning from Confluence. I am trying to save off all of my applications documents in the event they get lost during the transition. It is way too tedious to save off each document individually.

I did find the instructions on how to export multiple documents at the same time. My issue is that when I go to space tools, then content tools, there is no export option available. This is all that is available:![2023-09-18_13h25_16.png](/t5/image/serverpage/image-id/281278i3F37928352A8317E/image-size/large?v=v2&px=999 "2023-09-18_13h25_16.png")Please advise. Thank you!


Answers:
author: Melo
body: Hi [@Danielle B-T](/t5/user/viewprofilepage/user-id/5319062), welcome to the community!

To export spaces, you need to have Space export permission.

Cheers,

Melo

comments: author: Danielle B-T
body: Thanks Melo, and whom do I get that from? Someone in my organization? or someone from Atlassian?


author: Melo
body: Hi [@Danielle B-T](/t5/user/viewprofilepage/user-id/5319062), with someone in your organization. You can find who are the space admins by checking the Overview tab.


author: Melo
body: Hi [@Danielle B-T](/t5/user/viewprofilepage/user-id/5319062), I wanted to follow up on my previous message. Did you find the information helpful? Cheers.


Tags: confluence-server

export

server
Too many users
Asked by amorette:

Good evening,

I have a 10 users Licence and 9 users.

Al was working fine but, since this morning, confluence says I have 11 users.

I can't find the place to list users counted by confluence.

Can you please help ?


Answers:
author: Jeroen Poismans
body: Hi there,

If you are on Confluence 8.x you are in luck, you can see it in the UI under **Confluence admin \> User management**and then use the filter to filter on licensed users.

If you are on Confluence 7.X or less ... it's a pain, yet not impossible.

This KB article should get you there:  
<https://confluence.atlassian.com/confkb/how-to-get-a-list-of-active-users-counting-towards-the-confluence-license-298978076.html>

Good luck!

Jeroen


Tags: confluence-server

server
Overview Page freezes while trying to edit using Chrome, Firefox, and Edge.
Asked by Troy Riley:

Hello, last week we finished creating an overview page for a space dedicated to one of our teams. On Thursday, 9/14, they were no longer able to Edit. Several Admins also tried to Edit the page last week and today, getting "Something is wrong, check back later." I do not see a support case opened, does anyone have any ideas? Thanks much!


Answers:
author: Dan Breyen
body: Hi [@Troy Riley](/t5/user/viewprofilepage/user-id/5319001) welcome to the Community! I see Atlassian posted an issue with performance on the cloud. You can get the status of it here: [Confluence Status](https://confluence.status.atlassian.com/) .

I wonder if this is affecting your page. I would say if it still is not loading, you could check in with Atlassian Support (support.atlassian.com/contact) and get a better status of this issue.

Hope that helps.


Tags: cloud
popular content macro doesn'twork in anonymous mode
Asked by PascalH:

the macro does not display the most visited pages when you are not authenticated in the space.

Is there a workaround?


Answers:
author: PascalH
body: [@Sayed Bares \[ServiceRocket\]](/t5/user/viewprofilepage/user-id/1480984)do you think it's possible?


author: Sayed Bares [ServiceRocket]
body: [@PascalH](/t5/user/viewprofilepage/user-id/268115) are the most visited pages public? do anonymous users have permissions to view them?

comments: author: PascalH
body: Yes, the pages are public and anonymous users can view the pages. They have no other privileges

<https://wiki.umontreal.ca/display/sie>


Tags: confluence-server

server
Our Old spaces disappeared!
Asked by advyra Team:

Hello,

We had a confluence account with several Spaces and many pages and work previously, and for some reason we hold our work there for a while, and when I logged in to our account, everything has been removed! Can Atlassian delete all the work by themselves?

I reached out to the support, but they said it is outside of their scope of support and I need to ask here, Can someone help me how to retrieve these spaces and work?


Answers:
author: Trudy Claspill
body: Hello [@advyra Team](/t5/user/viewprofilepage/user-id/4233404)

Are you using a Free subscription or a paid subscription?

Was there an extended period of inactivity for your site during which nobody logged in?

Have you checked to see if the spaces are Archived?

Atlassian would not delete anything unless you are on a Paid subscription and they were unable to execute the billing process or you failed to pay, or you are on a Free subscription and there was an extended period of inactivity where nobody logged in. In both cases Atlassian would have sent multiple emails to the email addresses specified as Billing Contacts before actually deleting anything.


Tags: cloud

confluence-cloud
Handling of Guest Users working in different spaces
Asked by Dominique:

Hello,  

I am currently working on restructuring our confluence space but a speciality is keeping me from narrowing down the amount and effectiveness of active spaces.  
On a regular basis external cooperators are invited to work with us on confluence but they cannot be sorted into one group. They are widespread over the different spaces that cover different departments.  

As they will have to see the home space of every space they are added there is always the risk of unwanted knowledge to be shared by accident. My first thought would be to create a blank, very generic home space and introduce the actual used "home space" as a child page of the home space. This way I could prevent the visibility but it does not feel very elegant as it means a shift of the whole corporate users experience for the sake of few guest users.  

Has anybody experienced a similar problem and an idea how to solve this?  

Thank you all in advance.


Answers:
author: Brant Schroeder
body: [@Dominique](/t5/user/viewprofilepage/user-id/5318893) Welcome to the Atlassian community

We have a lot of external users as well and there is not a great way to do it. We have specific spaces that we allow external users to access. We control the access by using groups that are set up on specific sites to access specific information. We then perform audits to ensure that those groups can only access specific information. The groups also allow us to easily move individuals in and out.

comments: author: Dominique
body: Thank you for the feedback, so I can stop looking for different approaches and will start grouping them better.  

Do you make sure then that each home space contains only limited information?


author: Brant Schroeder
body: [@Dominique](/t5/user/viewprofilepage/user-id/5318893) depends on the information stored in the space. If we have information relevant to everyone we place it at the base level otherwise we lock it all down.


author: Dominique
body: Sounds good, thank you!


Tags: confluence-server

server
Filtering by custom fields on Trello
Asked by Jade:

Hi,

When will filtering by custom fields become available?

I understand that you can search by them but this isn't useful when there are similar words in card titles.

I just need to be able to filter my cards by Custom Fields pleaaaassseeeee!

Thanks


Answers:
author: Adam Cao
body: Hi Jade,

Could I ask which custom field types you are looking to filter with?

I'm the creator of the [Table View Power-Up](https://trello.com/power-ups/61f4c0464f8522341a806b89) and I recently added filtering for custom text fields. I'm planning on supporting the other field types eventually but would love to get some insight into which field types I should prioritize.

comments: author: Dreamsuite Mike
body: [@Adam Cao](/t5/user/viewprofilepage/user-id/4458333) I have recently started using Table View Power-Up and it is great so I can highly recommentd it

[@Jade Jurkowski](/t5/user/viewprofilepage/user-id/5161522) There is some support for filtering custom fields, but its half-baked tbh. You can't filter specifically on custom fields but if a custom field text matches the filter, it will work.

Another way, if your text is going to be similar or you are using dropdowns. You can have an automation that adds a label when a custom field is set and then filter by the label.
My email address seems to be linked to Pentland.com in error
Asked by Jayne Newman:

My sister worked for Pentland.com in 2020 and she ![Screenshot 2023-03-03 at 14.30.46.png](/t5/image/serverpage/image-id/243690iF28C06A7DDFD72AE/image-size/large?v=v2&px=999 "Screenshot 2023-03-03 at 14.30.46.png")invited me to Trello. She no longer works for the company. I am trying to use Trello for new projects but it looks like my email address is associated with Pentland and therefore I can't login or retrieve information as no emails are coming to me from Trello.  

Here is a screen shot of the last email I received.

I would like you to dissociate my email address, so that I can start afresh with Trello with my email address jayne@jaynenewmantherapies.co.uk


Answers:
author: Alex W
body: Hi [@Jayne Newman](/t5/user/viewprofilepage/user-id/5161454) - welcome to the Community!

Please note that this is a public forum, I highly recommend removing the screenshot you've provided as well as your email as anyone can now take your email and use it for malicious purposes.

For this reason, we do not support log in issues over the Community. Please raise a ticket at <https://trello.com/contact>

For the field **What can we help you with** **?**, please select 'Account issues'.

For the field **Pick a topic**, please select 'Trouble logging in'.
Not receiving Trello Notifications
Asked by Joanne Holloway:

Quite a few people within my team are not receiving Trello notifications since Wednesday. Settings are all correct, does anyone know if there is a bug or how to fix it?


Answers:
author: Sushant Verma
body: Hi [@Joanne Holloway](/t5/user/viewprofilepage/user-id/5161384)   

Welcome to community!  

By default, Trello is set to email you periodically with notifications you haven't dismissed in the web interface. To receive instant email notifications, go to <https://trello.com/my/account> and adjust your settings at the top of the page.  

Please follow : <https://support.atlassian.com/trello/docs/notifications-are-not-working/>  

Regards,  
Sushant Verma
Power-ups gratuitos
Asked by BRUNA PRADO BUENO:

Como eu sei se um power-up ? gratuito?


Answers:
author: Brant Schroeder
body: [@BRUNA PRADO BUENO](/t5/user/viewprofilepage/user-id/5161382) Welcome to the Atlassian community

That is a great question. There is not an identifier in the power up directory that allows you to search or see that a powerup is free. Any powerup made by Trello is free <https://trello.com/power-ups/made-by-trello> Most of the other power-ups have a cost but there are a few that are free. Posts like this help <https://blog.trello.com/the-big-list-of-free-trello-power-ups-for-everyone> but you often times need to try the app to see if it is not listed in the description.
The card repeat isn't working
Asked by Nexus Chapeco ADM:

<https://prnt.sc/Ci2Rt6rWA_Wy>

I'm having problems creating a card repetition, even tough I've completed all the fields I'm not being able to save.


Answers:
author: Alex W
body: Hey [@Nexus Chapeco ADM](/t5/user/viewprofilepage/user-id/5161319) - welcome to the Community!

That's a bit strange! As this is going to be hard to troubleshoot over the Community as we'll need access to your account to see what's going on, can you raise a ticket with Trello Support at <https://trello.com/contact>

Please make sure that *you're logged into Trello* when you raise this ticket.

For the field **What can we help you with** **?**, please select 'Using Trello'.

For the field **Pick a topic**, please select 'Report a bug'.
How to get rid of old boards on Free workspace?
Asked by Undaunted Guild:

My workspace is maxed out at 10/10 boards, but 1 of them I didn't create + the other I did create, however there's no option to delete even when i look under the 3 dots \> More. One of the boards, instead of being deleted, turned private and is still on my workspace. Is there any way to get rid of boards so I can free up some space?


Answers:
author: Undaunted Guild
body: Neitehr of the suggestiosn worked - still could see it. It went private and then I couldn't access it and my 10/10 count was still there. I instead opted for premium trial and from there I got all the options opened up to properly archive and delete the boards.


author: Dreamsuite Mike
body: [@Undaunted Guild](/t5/user/viewprofilepage/user-id/5160893) If you are using free, Admin access is granted to all workspace members and that in turn allows you to be a board admin. You do have to join the board though. Make sure you have joined the board and you should be able to archive it.

![Screenshot 2023-03-04 145638.png](https://community.atlassian.com/t5/image/serverpage/image-id/243819iADE684F5DB0CF03B/image-size/large?v=v2&px=999 "Screenshot 2023-03-04 145638.png")


author: storizzi
body: Archive the board
I want to change the email I login with
Asked by Rob Bruce:

I know my login is to an account, and I can see that I can change the email on the account, but does that change the email that I login with?

Most of my trello access is through an old personal gmail. I know want the same boards to be available through my small business gmail (a different google account). Can I do this?

When I tried to change the email associated with my account, I got an email to the new emailid but when I tried to login I got totally confused about what emaiid/password I was meant to be using and couldn't find a combination that worked.

I have an unmanaged Atlassian account.


Answers:
author: Brant Schroeder
body: [@Rob Bruce](/t5/user/viewprofilepage/user-id/5160722) Welcome to the Atlassian community

Per Atlassian's documentation, it does. <https://support.atlassian.com/trello/docs/changing-an-email-address/>


Tags: email

login
Cambiar todos los tableros a otro perfil
Asked by Fabio:

Buenos d?as,

Hay una manera de cambiar todos los tableros a otro perfil?

Como deber?a de hacerlo? Puedo en el perfil actual cambiar el mail de la cuenta para controlar todos los tablero desde otra mail?


Answers:
author: Alex W
body: Hi [@Fabio](/t5/user/viewprofilepage/user-id/5161227) - welcome to the Community!

I recommend seeing if this tutorial is what you're looking to do: <https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/>

comments: author: Fabio
body: Many thanks [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) ,

I got it!
Como cancelo assinatura?
Asked by Jorge Andr?:

Como cancelo assinatura?


Answers:
author: Sal
body: Oi Jorge,

Bem vindo a comunidade da Atlassian!

Tem uma op??o dentro da p?gina Cobran?a que est? dentro das configura??es da sua ?rea de trabalho, tu pode fazer o cancelamento da assinatura, caso voc? tenha uma. E isso vale para o per?odo de testes de 14 dias do Premium tamb?m. Espero ter ajudado!