youngmon/atlassian-qna huggingface dataset:
ransomware
Asked by ????? ????????:

Hello, our server has been attacked by a ransomware virus. All files are encrypted, working backups are deleted by him. How can the data be decrypted?


Answers:
author: Nic Brough -Adaptavist-
body: This isn't something we can help you with, it's far wider than Atlassian software.

Most of the time, the best you can do is scrub the server and restore from the last backup you took.

comments: author: ????? ????????
body: Unfortunately, the virus has deleted all backups.


author: Nic Brough -Adaptavist-
body: I'm afraid there's probably nothing you can do then, you'll need to start from scratch.

There's certainly nothing we can help you with, we're a community here to talk about Atlassian, most of us know little or nothing about fixing ransomware hijacks.


author: Laura Holton _ACE Rotterdam_
body: Hi [@????? ????????](/t5/user/viewprofilepage/user-id/3639208) ?

I'm so sorry to hear that! Unfortunately, the help you seek is much larger than the Community. I really hope you find a way to decrypt the data.

We'll be here for support where we can.

All the best,

Laura


author: ????? ????????
body: We managed to recover almost all the data. Hooray!

comments: author: Leo Vermeulen
body: How did you do it? Did you managed to decrypt your files?

Leo


Tags: confluence-server

server
Not receiving confirmation email
Asked by Thomas.GRIMALDI:

Hello

I currently have the free version of Confluence but upgrading soon.

In the meantime, I have now 9 users that have access to the product but can't add the last one as he is not getting the confirmation email.

Any idea?

Thomas


Answers:
author: Pramodh M
body: Hi [@Thomas.GRIMALDI](/t5/user/viewprofilepage/user-id/4676174)

Please navigate to the Product access section and observe how many users have used the license. Even if the user is not receiving the mail, ask the user to navigate to your site and if he is added to the group where the confluence has access to, he should be able to login to the site.

Thanks,  
Pramodh

comments: author: Thomas.GRIMALDI
body: Hello

Thanks a lot for your reply.

I tried to connect with this account but getting this message :

![V?rifiez votre adresse e-mail - Se connecter avec le compte Atlassian - Google Chrome.png](https://community.atlassian.com/t5/image/serverpage/image-id/174248iE1D83114E6D8D1FB/image-size/large?v=v2&px=999 "V?rifiez votre adresse e-mail - Se connecter avec le compte Atlassian - Google Chrome.png")


Tags: cloud

email
Why did you send me this email?
Asked by Cindy Ke:

![2DFEDCD1-FD26-469c-A7BF-93BA1F7CBB66.png](/t5/image/serverpage/image-id/174231i9AE7E006E60D9EB7/image-size/large?v=v2&px=999 "2DFEDCD1-FD26-469c-A7BF-93BA1F7CBB66.png")


Answers:
author: Kishan Sharma
body: Welcome to the Atlassian Community [@Cindy Ke](/t5/user/viewprofilepage/user-id/4675936)

You might have received it since you are using a Free Cloud Confluence site and have not logged in for a while.

Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page --- that'll count as activity and reset the 120-day clock.

If you're a site admin, Atlassian sends you emails to let you know if your site is at risk of being deactivated due to inactivity so you can log in and take action to prevent deactivation.

Hope this helps.

comments: author: Cindy Ke
body: Will my data be deleted after deactivation? [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)


author: Kishan Sharma
body: The length of your product's data retention period will depend on its license or plan. For products with:

* **Free, Standard, or Premium plans** -- data is retained for 60 days.

At the end of this data retention period, your product's data will be permanently deleted and cannot be recovered.

You can read about it [on this link.](https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/)


author: Suvradip Paul
body: Hi [@Cindy Ke](/t5/user/viewprofilepage/user-id/4675936) ,

Thanks for posting and welcome to the community.

I agree with [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) on the above on the data retention and I would also recommend you to go through support guide thoroughly as suggested above.


Tags: cloud

confluence-cloud
Adding Internal Links Using REST API
Asked by Hani Suliman:

Hello,

I am updating the content of the page by giving the update function the whole html code. Everything is working perfectly, except for \<a\> tags that need to be linked to existing pages in confluence. I updated the href attribute to meet the url of the internal page to be linked to like

'/wiki/spaces/spacekey/pages/pageid'

and added the attributes that I found I should be adding to link this \<a\> tag to the page properly, which are

data-linked-resource-id

data-linked-resource-version

data-linked-resource-type  

So, the \<a\> tag I am inserting looks like this:

\<a href="/wiki/spaces/spacekey/pages/pageid" data-linked-resource-id="targetpageid" data-linked-resource-version="targetpageversion" data-linked-resource-type="page"\>Page Name\</a\>

However, after the update is done successfully, I check the updated page html to find out that only href is updated successfully, while all the other attributes are ignored, and a new rel attribute is added. It looks like this:

\<a href="/wiki/spaces/spacekey/pages/pageid" rel="nofollow"\>Page Name\</a\>

Is there a way to force adding these attributes that are being ignored? Or is there another proper way to insert \<a\> tags linking to internal pages in confluence?

Thank you.


Answers:
author: Pramodh M
body: Hi [@Hani Suliman](/t5/user/viewprofilepage/user-id/4675650)

Use the below link for reference to add the reference in the same page using anchor tags

<https://community.atlassian.com/t5/Confluence-questions/How-to-link-to-headings-on-the-same-page-new-editor/qaq-p/1250592>

Thanks,  
Pramodh

comments: author: Stephen Ellwood
body: Hi [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224)

I thought I had a solution for this but my solution does not work with pages created for the V2 Editor. The following is my code:

```
def content_url(link, description=None, page=None):
"""Encode a Link to an anchor in this page or another page

Args:
----
link: Name of anchor to link to
description: alternative description to use, (or use link if ommited)
page: page where anchor can be found (blank = current page)

"""
if description is None:
description = link
output = '<ac:link ac:anchor="{0}">'.format(link)
if page:
output += '<ri:page ri:content-title="{0}"/>'.format(page)
output += '<ac:plain-text-link-body><![CDATA[' + description + ']]>'
output += '</ac:plain-text-link-body></ac:link>'
return output
```

> Again it works in V1 editor created pages but not in V2 editor created pages. Can you tell me in concrete terms what to change in the syntax of the storage format required to encode the anchor since ac:anchor="\<name\>" no longer works. Better still if there is a complete and unambiguous document explaining the storage format then please share it with us. Trial and error is a fickle master.


Tags: cloud

confluence-cloud

rest

rest-api
Confluence Page not exporting to Word Doc successfully
Asked by Jono Kendrick:

I have commenced creating a Process Manual and when exporting to Word to share with Team not all screen shots visible. Screens shots visible in PDF download however.

Any suggestions on how I can ensure all screen shots captured on Confluence Document download when exporting to Word?

Thank you.


Answers:
author: Pramodh M
body: Hi [@Jono Kendrick](/t5/user/viewprofilepage/user-id/4675635)

If you have more images on a page, you may run into this issue, try separating the content and creating new page diving the content appropriately, then export the content.

Thanks,  
Pramodh

comments: author: Jono Kendrick
body: Pramodh

Will give that a go - only concern separating this way may make the finished document huge but wont know until I try. Appreciate the tip. Thank you.

Jono


Tags: cloud

confluence-cloud
User Profile macro is cutting off the user information
Asked by Myra:

Anybody know how to fix this?

The User Profile macro has full space for the address---here it is in Edit view:

![Screen_Shot_2021-12-15_at_2_07_05_PM.png](/t5/image/serverpage/image-id/174195i7EA2C8E521AD148D/image-size/large?v=v2&px=999 "Screen_Shot_2021-12-15_at_2_07_05_PM.png")

And yet, when the page is published it cuts off the end of the email address:

![Screen_Shot_2021-12-15_at_2_06_54_PM.png](/t5/image/serverpage/image-id/174194iA6BBCC29227DEBDE/image-size/large?v=v2&px=999 "Screen_Shot_2021-12-15_at_2_06_54_PM.png")

I tried putting the macro in a split view, I tried giving it a wider space, nothing works. It seems sure it doesn't have enough room to show the full info, although there is clearly enough room...


Answers:
author: Pramodh M
body: Hi [@Myra](/t5/user/viewprofilepage/user-id/683369)

Reset the Macro in templates section of space settings and global settings to default.

Thanks,  
Pramodh

comments: author: Myra
body: Hi I found Global Templates but what do you mean by 'reset the macro'?

Thanks


Tags: cloud

confluence-cloud

macro

profile
How to use Frameset attribute in HTML macro?
Asked by Paras:

I am interested in using Frameset with rows which can be resized by the user but seems like Confluence does not recognize Frameset tags.

Is there a way to use Frameset tags in confluence or something that is equivalent to Frameset in confluence?  

I am using the following html code in the HTML macro:  

```
<html>   <head>      <title>HTML Frames</title>   </head>	   <frameset rows = "10%,80%,10%">      <frame name = "top" src = "/html/top_frame.htm" />      <frame name = "main" src = "/html/main_frame.htm" />      <frame name = "bottom" src = "/html/bottom_frame.htm" />         </frameset>   </html>?
```


Answers:
author: Nic Brough -Adaptavist-
body: Frameset is a deprecated tag and is going away, so the standard advice is not to use it.

The recommended replacement for it is the iframe.


Tags: confluence-server

html

server
Create jira issue within Confluence
Asked by Bre Hinders:

I'm looking for the ability to Create a Jira Issue Form to be housed in Confluence so that we can send people to our confluence page to submit their issues. Those issues would be created as stories in Jira and go directly into the backlog for us to go through and assign accordingly.


Answers:
author: Jack Brickey
body: OOTB you can certainly create an issue from within Confluence by highlighting some text or using the Jira macro. However, there isn't a means of creating a form in confluence that a user could use to create an issue, populating all appropriate fields.

maybe there is an addon in the Marketplace but I'm aware of any ATM.

comments: author: Jack Brickey
body: Note that Proforma is being integrated into Jira which may serve to achieve your goal but unsure.


author: Bre Hinders
body: Hi Jack,  
I have double checked and I don't have the Jira macro available to select. Is there a way to get that added?


author: Jack Brickey
body: So if you type "/Jira" when editing a page nothing shows? Are you the org admin?


author: Bre Hinders
body: No. Nothing shows up. Here is what I have availability to.

I believe I am an admin.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/176044i1DE3560904236052/image-size/large?v=v2&px=999 "Capture.PNG")


Tags: cloud

confluence-cloud
Jira Links dropdown not appearing
Asked by Will Fedora:

When I add a link to a Confluence page in Jira, the "Jira Links" dropdown does not appear on the Confluence page. Linking works fine otherwise (links properly in Jira, Confluence Jira Issues macro \& cutting/pasting Jira issue URL work fine). I've tried creating a Jira ticket from a Confluence page, and while it works, the dropdown still does not appear. The application links are clearly working.

Has anyone else run into this issue? Is there something else that triggers the dropdown?

We're using the following versions:

* Jira v8.16.1
* Advanced Roadmaps for Jira v8.16.1
* Jira Agile v8.16.1
* Confluence 7.12.5


Answers:
author: Fabian Lim
body: Hi [@Will Fedora](/t5/user/viewprofilepage/user-id/4494798)

Welcome to the community!

Can you explain what you mean by the "Jira Links" dropdown? Can you share a screenshot?

Regards

comments: author: Will Fedora
body: Thanks, [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)! The button/dropdown I'm talking about is in the attached screenshot. This comes from the *Move between Jira and Confluence* section of the [Use Jira applications and Confluence together](https://confluence.atlassian.com/conf712/use-jira-applications-and-confluence-together-1056672228.html) support documentation. Should also mention we're using the a Data Center instance.

![JIRALinksButton.png](https://community.atlassian.com/t5/image/serverpage/image-id/174303iF4243A9DAD60CDD7/image-size/large?v=v2&px=999 "JIRALinksButton.png")


Tags: confluence-server

data-center

server
confluence is not reaching the Atlassian market place
Asked by yaswanth reddy:

We have setup our confluence on azure cloud and the confluence vm is unable to reach the Atlassian market place. even we made configuration to have open firewall settings. Can some one from Atlassian team help us out and willing to connect and go over the issue.

High priority


Answers:
author: Craig Castle-Mead
body: Hey [@yaswanth reddy](/t5/user/viewprofilepage/user-id/1541575)

I'd suggest logging in to the server and running some basic network analysis to confirm if the operating system can contact the marketplace

* curl <https://marketplace.atlassian.com/rest/2>
* If you don't get a response:
  * nslookup marketplace.atlassian.com to see if it's a DNS issue

![It&#39;s always DNS : r/sysadmin](https://external-preview.redd.it/SRVKUe2MGSCBVB56FwBzwFZE6uxGaNZ_Vknx5vioVAw.png?auto=webp&s=b21e5b8bde6eed10e5ef54a188ebf0840e0bf8b4)

Based on OS testing results, the community may be able to help with a resolution.

CCM

comments: author: yaswanth reddy
body: Hi [@Craig Castle-Mead](/t5/user/viewprofilepage/user-id/224850)

I checked on the server level with basic networking commands ex: nslookup. The server is able to reach and got response from Atlassian server. But on the application side we are still not able to see the user-installed plugins and throwing the error that "the Atlassian market place is not reachable". Please do help

Thanks in advance.


author: Fabian Lim
body: Hi [@yaswanth reddy](/t5/user/viewprofilepage/user-id/1541575)

You would be better off contacting support directly so that they can take a look: <https://support.atlassian.com/>

Regards,

Fabian


Tags: confluence-server

migration-customer-care

server
Change state on page update UNLESS isminorchange
Asked by Marya Belanger:

Hi,

Is it possible to use the *isminorchange*condition to prevent a page from changing states when updated? Currently I have my final state:

```
{state : Approved | final = true |rejected = Obsolete | updated = Draft}
```

I do want Approved pages to change into drafts if they're edited, hence "updated = Draft", but I also want a way to prevent that for minor changes. If the person editing the page unchecks "Notify watchers", I want the page to stay in the Approved state.

Can I use *isminorchange*directly in the state macro, or is there a way to accomplish this with an additional trigger?


Answers:
author: Fabian Lim
body: Hi [@Marya Belanger](/t5/user/viewprofilepage/user-id/4529218)

Based on their documentation it would work, you will just have to give it a try.

The only issue is that people will forget about the unchecking to notify users so you will need a way to enforce that.

comments: author: Marya Belanger
body: Can you point to the documentation where you drew that assumption from? I can't find any info about how that should look; is it like this?:

```
{state : Approved | final = true |rejected = Obsolete | updated = Draft | isminorchange = false}
```


author: Fabian Lim
body: Hi [@Marya Belanger](/t5/user/viewprofilepage/user-id/4529218)

Contact their support team directly. If you are paying for their app, they should get back to you promptly.

Regards


Tags: workflow

comala

condition

confluence-server

server

transition
Any impact with Log4J security issues
Asked by pam.chitkara:

Any known issues with Log4J security issues


Answers:
author: Kishan Sharma
body: Hi [@pam.chitkara](/t5/user/viewprofilepage/user-id/4675107) Welcome to the Atlassian Community!

[Here's an official response statement from Atlassian on Community](https://community.atlassian.com/t5/Trust-Security-articles/Atlassian-s-Response-to-Log4j-CVE-2021-44228/ba-p/1886598#M134)

You can also find more information on the previously-published FAQ:

* <https://confluence.atlassian.com/display/SECURITY/Multiple+Products+Security+Advisory+-+Log4j+Vulnerable+To+Remote+Code+Execution+-+CVE-2021-44228>
* <https://confluence.atlassian.com/kb/faq-for-cve-2021-44228-1103069406.html>


author: Paul Pasler
body: See the official Atlassian statements

* <https://confluence.atlassian.com/display/SECURITY/Multiple+Products+Security+Advisory+-+Log4j+Vulnerable+To+Remote+Code+Execution+-+CVE-2021-44228>
* <https://confluence.atlassian.com/kb/faq-for-cve-2021-44228-1103069406.html>


Tags: cloud

confluence-cloud

cve-2021-44228
What permission is required to allow editing Properties on the Attachment Macro in Confluence
Asked by Yangyang Liu:

What permission is required to allow editing Properties on the Attachment Macro in Confluence.

According to the documentation, it only says "Once added to a page, people with appropriate space permissions can:

* edit attachment properties and labels"

However, as I tried with different permission setting, the Properties Button still does not show up.

![Screen Shot 2021-12-15 at 9.34.11 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/174160i2808D35BAED4A810/image-size/large?v=v2&px=999 "Screen Shot 2021-12-15 at 9.34.11 AM.png")


Answers:
author: Nic Brough -Adaptavist-
body: It should be possible with Edit page and Create Attachment permissions, you shouldn't need anything more than them.


Tags: attachment

confluence-server

server
Is there a way to display additional user fields in User List Macro
Asked by Anton Aksentyuk:

I want to create a confluence page with a table or a list of users same I can get from User List Macro, but with custom user fields as a column for each user. [Linchpin User Profiles](https://info.seibert-media.net/display/DOC/Linchpin+User+Profiles+-+Documentation?src=breadcrumbs-parent) seemed perfect, but it doesn't support Cloud version


Answers:
author: Bill Bailey
body: Take a look at this one. We are using the server version but there is one for cloud too. It also generates org charts, and allows for custom fields

[https://marketplace.atlassian.com/apps/29106/user-profiles-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/29106/user-profiles-for-confluence?hosting=cloud&tab=overview)

comments: author: Anton Aksentyuk
body: Isn't it limited only to Microsoft 365 users?


Tags: cloud

confluence-cloud
Reduce line height in pages created with the new editor
Asked by Marco Loos:

Is there a way to change the CSS (or even a simplier way) so that the pages that are created with the new editor do not waste that much vertical space? On my cloud-hosted confluence instance, I cannot find a way to edit the CSS, which I found a year back when I self-hosted it.


Answers:
author: Bill Bailey
body: In a word, no. It is a requested feature, but generally you have zero control over the CSS, unless you go with a paid custom theme.

comments: author: Marco Loos
body: Thank you. Then I will stay with the old editor and try to read past the warning at the bottom of each page.


author: Bill Bailey
body: Keep in mind that the old editor will go away at some point.


author: Marco Loos
body: -


Tags: cloud

confluence-cloud
Danger with Trello to Atlassian!!!! Lost all Boards!
Asked by Barry Raveendran Greene:

This morning I connected to Trello from another MAC. It took me through the screens to log into Atlassian. I have a personal Atlassian account. So simple, connect my personal Trello to my personal Atlassian. WRONG!

Moving my personal Trello to Atlassian REMOVES ALL BOARDS!

The next problem is with backups. Now that my Trello is linked to Atlassian, the "Personal Data Export" is broken.

Additional information. It looks like the move from Trello to Atlassian for a personal account has a flaw with account collisions. My Trello account is @barryrgreene. The "transferred" account is "@barrygreene7" with one old Team Board transferred.


Answers:
author: Barry Raveendran Greene
body: The problem was that Trello/Atlassian did not move my personal boards on @barryrgreene back to my personal email .... after they message up the corporate "auto migration" several months ago.

So I need to log into a corporate Email on Atlassian to see my personal boards.
Custom Button
Asked by Michelle Martin:

I want to make a button to add a new card in a board, however when i go to butler and select card button, it gives me 4 button options, none of which would be to enter a new card. I am not sure why because on a prior board i was able to create a button to add a new card.

Can you help?

Thanks


Answers:
author: Brittany Joiner
body: You need to go to 'board' buttons instead of card buttons, and then you should see it!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/95196i2A20D51A25B7473D/image-dimensions/709x291?v=v2 "image.png")

Does this help?

comments: author: Michelle Martin
body: Thanks! Worked well for me!


author: Brittany Joiner
body: Excellent!!
Trying to make pw tracker - questions
Asked by Michelle Martin:

I am a newbie so sorry if this is a stupid question:

I can't find a template for a password tracker

How would i make something that would have corresponding columns... for example:

Name Url ID PW eMail Notes

I can't figure out how to do this....


Answers:
author: Soumyadeep Mandal
body: Hi [@Michelle Martin](/t5/user/viewprofilepage/user-id/3924900) ,

Welcome to the community!

There is no password tracker template for Trello.

You can build your own custom board for that!

Tip: It will be easier if

**Name Url ID PW eMail Notes**

combine under one card each so that you can organize things easily. You can use custom fields power-up for that! <https://trello.com/power-ups/56d5e249a98895a9797bebb9/custom-fields>
Which scripting languages are most important within the Jira/ Confluence environment?
Asked by Simon Guest user:

Hi Atlassian community,

I was wondering what scripting languages are most relevant within the Jira / Confluence environment (Java Script etc.)? I am pretty new to the Atlassian universe and I try to increase my knowledge with the goal to get eventually a job in this field (consultant/ administrator area).

I have the programming basics from my IT apprenticeship and some practical experience with VBA and HTML. Further I know how to write SQL statements and I know the agile framework Scrum.

Thanks for your answers.

Best,  
Simon


Answers:
author: Grigory Salnikov
body: Hello [@Simon Guest user](/t5/user/viewprofilepage/user-id/3901869) and welcome to our Community!

Please, take a look at the similar question here:

[Developing Jira plugins, writing scripts question](https://community.atlassian.com/t5/Answers-Developer-Questions/Developing-Jira-plugins-writing-scripts-question/qaq-p/516094)

Though it's old the answer provided by [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) is pretty thorough and still valid.

comments: author: Simon Guest user
body: Thank you for your fast reply Grigory.

I think more and more that Atlassian has a great community and a good self learning/ exploring set up :-)


Tags: confluence

javascript

jira

json

language

script