youngmon/atlassian-qna huggingface dataset:
Missing boards / workspaces ?!
Asked by Brinsley Blackwood:

So... I've got a weird issue and I've had it for around the last 4 years, was wondering if anyone here had any ideas what's going on.

When I log in to Trello in the browser I have no access to any of my boards, workspaces or those that I've joined. The page seems to load fine and then line by line I lose anything that's in a workspace. I had contacted Atlassian directly years ago and whoever picked it up pretty much said it's impossible and so I couldn't be having this issue \*sigh\*.

Stupid thing is, it seems fine in the desktop app so it's definitely not an account-level problem.

Anyone have any ideas?

Can't seem to add screenshots to this post so I'll see what I can do about adding them afterwards.

1. This is what I see when the page initialises.

![1 - page load.png](https://community.atlassian.com/t5/image/serverpage/image-id/212418iC8857772103F65F7/image-size/large?v=v2&px=999 "1 - page load.png")

2. After a few seconds it clears my workspaces and tells me I don't have any.

![2 - few seconds later.png](https://community.atlassian.com/t5/image/serverpage/image-id/212417i87CD4EA7B16DDDB5/image-size/large?v=v2&px=999 "2 - few seconds later.png")

3. But the system knows that I definitely do have some...

![3 - system knows I have workspaces.png](https://community.atlassian.com/t5/image/serverpage/image-id/212416i63E14BBF516A7B3F/image-size/large?v=v2&px=999 "3 - system knows I have workspaces.png")

4. Navigating to my personal workspace I get \`Page not found\`, but I can see that I have the boards all there...

![4 - workspace page not found.png](https://community.atlassian.com/t5/image/serverpage/image-id/212415iF6B26AABAB2DE92E/image-size/large?v=v2&px=999 "4 - workspace page not found.png")

5. Trying to open any of the boards I get this:

![5 - board not found.png](https://community.atlassian.com/t5/image/serverpage/image-id/212419i7939A1F4196F1567/image-size/large?v=v2&px=999 "5 - board not found.png")

6. Windows desktop app works absolutely fine.

![6 - app is fine.png](https://community.atlassian.com/t5/image/serverpage/image-id/212420i7121E86BE2F46FA8/image-size/large?v=v2&px=999 "6 - app is fine.png")


Answers:
author: Felix
body: Hey [@Brinsley Blackwood](/t5/user/viewprofilepage/user-id/5014917)

that's a strange one, for sure!

Given the Windows app works, but the browser doesn't, I wonder if some browser extensions might be messing with Trello?

Have you tried a different browser, or using an incognito/private tab (which usually won't run the browser extensions)?

comments: author: Brinsley Blackwood
body: Just downloaded Firefox and seems to work fine there. In Chrome its broken even in Incognito.


Tags: bug

workspace
Outlook Add-In
Asked by David Deitrich:

I just recently discovered that there is an Add-In for Outlook for Trello. The instructions explained how to access the Add-in; however, it is not available to me for download when I am logged into Trello. Any suggestions?


Answers:
author: Violetta Chernobuk
body: Hi [@David Deitrich](/t5/user/viewprofilepage/user-id/5014877)   
It's Violetta from Planyway:)  

Can you please specify which addon you've tried to set up?

What's your goal for using this app?  
If you'd like to get your Outlook events, you can try [Planyway power-up](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity). It has a 2-way sync to view and edit Outlook events together with Trello cards in one Planyway calendar. It also works backwards one-way (viewing only) so that you can see Trello cards in Outlook calendar.

Learn more here: <https://planyway.com/help/integrations/outlook-calendar-integration>
Colorblind - just a simple ajust
Asked by Daniel Buchmann:

Hi friends, I'm colorblind (deutan) for me this is red, not green. I'm having a lot of problems because of this: meetings and tasks are not open, but closed . Could you change it to another darker shade of green? Please do it for us!

![?ndice.png](https://community.atlassian.com/t5/image/serverpage/image-id/212412i02823F7C2DF24C09/image-size/large?v=v2&px=999 "?ndice.png")


Answers:
author: Nic Brough -Adaptavist-
body: This is definitely worth raising directly with Atlassian.   

For Trello, use the option at the bottom of the page (the others lead back here or to docs) on <https://trello.com/contact>

It's a bit of a bugbear for me, I had a client (a sight charity) that taught me a lot about it, and worked out that I have a very mild colour issue, as well as some reading problems.  

But if you were to list out everyone with the "community leader" tag, I know of three who have a red/green problem, one with almost complete monochrome vision, and another with no blue/yellow perception.  

Any feedback you can give on improving the use of colour is very welcome!

comments: author: Brittany Joiner
body: I don't personally have an issue with it but i am all for accessibility so you can put me down for any changes that improve it! Perhaps Trello could implement something with those like they've done with colorblind labels that have symbols on them?


author: Daniel Buchmann
body: Answer from support:

![Google-Tradutor.png](https://community.atlassian.com/t5/image/serverpage/image-id/213970iE84795E401758C59/image-size/large?v=v2&px=999 "Google-Tradutor.png")


author: G subramanyam
body: Hi [@Daniel Buchmann](/t5/user/viewprofilepage/user-id/4742414) welcome to the Atlassian community.

As this place is to discuss the best practices, use cases of the Atlassian products, your feature request is best accommodated and will be acknowledged by posting on this **[Trello contact us](https://trello.com/en/contact#/)**.

Once you receive a solution or work around or details from them, do share on this community for the benefit of other members.


author: Daniel Buchmann
body: And/Or in spite a a 'watch' symple, change to verification mark.


Tags: accessibility
can't login to trello
Asked by ?????????:

![?????? ?????? 2022-08-24 ? 0.00.02.png](/t5/image/serverpage/image-id/212403i8D09082EA7FF4D2C/image-size/large?v=v2&px=999 "?????? ?????? 2022-08-24 ? 0.00.02.png")  
When I try to log in to Trello, this message appears. I went to look at the manual. I checked that it's not the browser cache, because another browser has the same problem. Cleared the DNS cache, didn't help either. I don't have Netnanny or a firewall because I have macOS. I use my home computer. What to do?


Answers:
author: Theodoro Reato
body: Hello,

Could you open a ticket ([www.trello.com/contact](http://www.trello.com/contact))? We'll be happy to troubleshoot your problem
Copied Large List, only worked partially, then nothing will save when moving or creating cards.
Asked by NIRVC:

I tried to copy a list with 160 cards on it. Nothing happened and it said it failed. When I went back to the board a few hours later it looked like it had tried to do this, but didn't finish. I archived the list and moved on. But now nothing will save on this particular board. List names will save, but moving a card will not. It just keeps saying it cannot connect or sending.

I'm not having any issues on other boards. Please help!


Answers:
author: Brittany Joiner
body: [@NIRVC](/t5/user/viewprofilepage/user-id/5014862) try adding the Bulk Actions power-up and moving the cards on there. You can only move i think \~80 at a time, but you could do it in two "moves" and i think it would work more cleanly. Someone else was having problems with this recently and I told them to try this and it worked for them, so hopefully helps you too!

comments: author: NIRVC
body: Brittany, that worked great! Thanks for the suggestion!


author: Alex G_
body: [@NIRVC](/t5/user/viewprofilepage/user-id/5014862) As [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) suggested, Bulk Actions is made for exactly that purpose. Give it a try and if you would have any feedback or questions, you can always contact us at our support email: **support@bulkactionspu.com**.
Butler not working after rename column
Asked by Lex:

Hi!

I have a column with name "IN PROGRESS v1.2.1". I set up butler rule for card button:

```
move the card to the top of list "IN PROGRESS v1.2.1", set due date now, and mark the due date as complete
```

Every week I want to rename this column to IN PROGRESS v1.2.2/IN PROGRESS v1.2.3 etc.

But my butler rules not working in this case. When I push the button after column renaming Butler add new another column in the end of board and move my card there.

**Is there any way to connect butler rule to ID column or something else to save my butler rule for my column with dynamically name?**


Answers:
author: Brittany Joiner
body: [@Lex](/t5/user/viewprofilepage/user-id/3304056) got another idea. What if you set up a rule and each week, you rename the inprogress list to InProgress {weeknumber}.

(like this)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/212431i5ECD679E720406EE/image-size/large?v=v2&px=999 "image.png")

And then you can update your rule to say

```
move the card to the top of list "IN PROGRESS {weeknumber}", set due date now, and mark the due date as complete
```

comments: author: Lex
body: Thank you for your answer, but this way doesn't suit me(( Because names of my column versions are dynamic (1.1.2/1.1.3/than could be 1.2.1 etc). It not depends on weeknumer. I thought that trello has other way to connect via id column it could be more comfortable.


author: Brittany Joiner
body: [@Lex](/t5/user/viewprofilepage/user-id/3304056) the only way i can think to do it is have some part of the current card that references the updated list name. For instance, maybe you have a custom field called something (I'll say - "list" for this example) with a dropdown that shows which \`in progress\` list it is, and then you can set that value each week, and then instead of "IN PROGRESS v.1.2.1", you could say {{%list}} (with [custom fields variables](https://support.atlassian.com/trello/docs/working-with-custom-fields/#custom-field-variables)). this seems a bit convoluted, and every week you'd need to add another dropdown field for that week, and remember to update that for every card. So I'm not sure this is actually a good solution.


Tags: butler

column
Description format
Asked by Karla Patricia G?mez Sotelo:

Hello everyone! I have a problem: I need to add a link in the description box, and hashtags, but my links are being duplicated automatically, and in the other hand, the first hashtag is erased. So I am having many problems with the workflow with my team, because they see duplicated links and the lack of the hashtags.

I don't know why but they have a different view of their descriptions screens, because I have more skills in the card, well I also leave screenshots of my problem, and I hope You can help me please. :( Thank You! :D

![ErrorTrello.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/212395i3DF8EA41856CB26F/image-size/large?v=v2&px=999 "ErrorTrello.jpeg")![Captura de pantalla 2022-08-23 a la(s) 15.20.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/212397i26B73AC160BD815E/image-size/large?v=v2&px=999 "Captura de pantalla 2022-08-23 a la(s) 15.20.38.png")


Answers:
author: Rafa? Denkiewicz
body: Hi Karla,

Were you able to fix this problem?

I have the same...

comments: author: Karla Patricia G?mez Sotelo
body: Hi Rafal!

Sorry but I can't fix the problem yet, but if I know something in the future, of course I'll tell You.


author: Rafa? Denkiewicz
body: Hi [@Karla Patricia G?mez Sotelo](/t5/user/viewprofilepage/user-id/5014790)   
still can't fix the problem?


author: Theodoro Reato
body: Hey Karla,

Definitely an odd scenario, I wasn't able to reproduce it.

Do you mind opening a request ([www.trello.com/contact](http://www.trello.com/managed))? We are going to need some personal information.

comments: author: Karla Patricia G?mez Sotelo
body: Hi Theodoro!

Thank You for your reply, I already follow the link but is broken, sorry for the disturbance, but Do You have another way to help me?


author: Theodoro Reato
body: No problem, I'm going to open a ticket on your behalf.
how can you make changes to an excel spreadsheet attached to a board
Asked by Marcus Collins:

We are wanting to have an excel spreadsheet on a board and just let members make changes to that sheet without having to download it, make the changes, save it, and then upload it again. Just want to be able to keep the one sheet and make changes to it.


Answers:
author: Brittany Joiner
body: [@Marcus Collins](/t5/user/viewprofilepage/user-id/5014738) welcome to the community! can you make the spreadsheet in google sheets? if so, then you can just paste the link of the spreadsheet as the card title and it will create "previewable" and "editable" format of it inside the Trello board!

You'll need to authorize Google drive, and you'll need to make sure everyone has google drive access to that spreadsheet, but it should work like this!

![Kapture 2022-08-23 at 21.12.05.gif](https://community.atlassian.com/t5/image/serverpage/image-id/212432iF1E1C1884296D91A/image-size/large?v=v2&px=999 "Kapture 2022-08-23 at 21.12.05.gif")
Can't access my Trello board after creating Confluence account
Asked by Alice T. Liu:

I've seen similar posts but not exactly the same. I started using Trello for my own work to-do tracking using my work email (I didn't sign up through a corporate account, which I don't believe we have), and then yesterday I signed up for Confluence to work with others using Confluence, and used the same work email. Now today I find I'm logged out of Trello and it forces me to log in with my Atlassian password - I didn't know until reading these boards that there was a merger so this was confusing to be prompted for that. I log in and go to my workspace and my board and it shows this message.

![Screen Shot 2022-08-23 at 12.39.34 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/212345iA90357DE2CC95219/image-size/large?v=v2&px=999 "Screen Shot 2022-08-23 at 12.39.34 PM.png")

Problem is, I'm the admin of my own Trello board - I assume I am, so shouldn't I have access to it already? I haven't received any emails or messages requesting to grant access to myself (which is kind of weird anyway). How do I get access to my board?

EDIT - I'm able to edit my board (add cards, move cards to another list). So it looks like I have access, but this message is confusing. There are only two other boards and I'm also able to edit them. So is this messaging showing up by mistake?


Answers:
author: Erick Doerre
body: Hi Alice,  

Welcome to the Community! We'd need to look into this and investigate further, would you be able to raise a ticket with us via the below link:  

<https://trello.com/en/contact>  

We'll be more than happy to investigate what's happening here.

comments: author: Alice T. Liu
body: Sure, I'll submit this and if allowed include a couple screen shots.


Tags: administration
Informa??es sobre conte?do postado na descri??o
Asked by monicafrota:

Ol?, tem uma maneira de ver quando o texto foi colocado na descri??o ou editado?

Igual nos coment?rios, que mostra a data e a hora da postagem.

Obrigada

Monica


Answers:
author: Brant Schroeder
body: [@monicafrota](/t5/user/viewprofilepage/user-id/5014644) Welcome to the Atlassian community

The Trello card JSON export contains that information. I do not know of any powerups that allow you to see that on the card. I do know of this Chrome Browser extension - [Trello Card History](https://chrome.google.com/webstore/detail/trello-card-history/efphljpdajpciigcmmfbhemjaanmoami?hl=en-US) This is not an ideal solution but it will get you the information you are after.

comments: author: monicafrota
body: Thank you!! You helped me a lot. To clear up a misunderstanding. :)
If then statements
Asked by Nicoli Thompson:

I am looking to make an if statement in Butler. I have two boards semi-synced. I can get the checklist items from a card to add items to the new board so the lower team can work independently. I even have it synced so new items added to the lower board show up in the card on the master board. The problem is this creates a loop. Is there a way to create a rule for "if there is already a list item in the master list for this card, then do not create a new card, else create a new card on the lower board for each item added to main card on the master list."

I also really wish two-way syncing cards was easier. I know there is a powerup for it, but with the paid version of trello I really feel like that should be included not an additional cost on top of trello.


Answers:
author: Brittany Joiner
body: [@Nicoli Thompson](/t5/user/viewprofilepage/user-id/5013970) you can do pretty well with two way syncing with the automation rules in butler, although it's generally not recommended for the looping issues you mentioned. I would say mirroring is generally easier if you have a linked card, because then you just create a trigger and say when it happens, find the linked card and do x. But i don't think that works as well with checklist vs cards, because a checklist wouldn't necessarily have a linked card, but a card would.


Tags: butler
account migration
Asked by Maria Luiza Mattar Peixoto:

```
?
```

A company user is signed in to trello with an old account. And now it needs to migrate to the new email. Is it possible for him to make this account change in trello without losing the cards he already made?


Answers:
author: Brittany Joiner
body: [@Maria Luiza Mattar Peixoto](/t5/user/viewprofilepage/user-id/5014545) welcome to the community! would it be possible to change the email on the current account? that might fix the issue, that way you don't lose any history but can login with the correct email! you should be able to do that from your Atlassian profile (just go to your Trello profile page and you'll be routed there!)

comments: author: Maria Luiza Mattar Peixoto
body: Thank you very much!
Lost all of my Trello boards after being asked to create a new login
Asked by Erika Schippel:

Hello,

I was prompted to create a new login which removed my Trello boards. I'd like to email someone, but the contact area doesn't seem to send me to a space where I can directly email customer service.

Thank you,

Erika


Answers:
author: Susanne Knaul
body: Hi - I have the same problem. please let me know, if you find a solution. I will do the same, susanne


author: Brittany Joiner
body: [@Erika Schippel](/t5/user/viewprofilepage/user-id/5014470) welcome to the community! sorry to hear about that. Can you access your old login? And/or can you reset your password?

And on the contact page, if you click through the options, there's a form you can submit that will open a ticket, then the support team should respond!
Confusing search tools in the Trello
Asked by Davi Leon Dias:

Hi,

I have a doubt about the search tool in Trello. Before, when I put # or @ and the title of the card, I saw the member inserted in the card. But I can?t now. Would have some configuration to show the member again?

Thanks!


Answers:
author: Theodoro Reato
body: Hey Devi,

We rolled out a new search bar, I tested and I was able to search for a username and find their cards, could you explain what you expect to find after searching for a member?

It'd be lovely if you submit a ticket (<https://trello.com/contact#/>) with this case.
How to cancel request to join other boards to the admin
Asked by Sri.Charan.Tummala:

I have accidentally clicked on request to join all the boards of the admin . Now I need to cancel the request before the admin notices.


Answers:
author: Alisson Sartor
body: Hello!  

It's not currently possible to cancel the request to join boards. The admin of the board will get a notification of the join request, and the admin can simply ignore it. If the admin were to approve the join request, the end user can simply leave the   

board: <https://support.atlassian.com/trello/docs/leaving-a-board-in-trello/>.  

<br />

Alisson  
Trello Team
Synchronisation of copied cards on multiple collumns
Asked by Daniel ?ak:

\[PL\]

Cze??, czy istnieje mo?liwo??, aby po skopiowaniu danej karty na wielu kolumnach dodawanie komentarzy, zdj??, list kontrolnych oraz za??cznik?w i wszelkich dokument?w aktualizowa?a si? na bie??co w czasie rzeczywistym we wszystkich kartach skopiowanych na r??nych kolumnach ?

\[EN\]

Hi, is it possible that after copying a given card on multiple columns, adding comments, photos, checklists and attachments and any documents is updated in real time in all cards copied on different columns?


Answers:
author: Theodoro Reato
body: Right now, there isn't a native feature to mirror cards.

Don't worry! Mirror cards are still an active part of our plans. We know it's going to be an important part of our users' workflows, so we want to make sure that it works flawlessly for the many use cases that our users will have. We will update you all regarding a timeframe in the coming months. In the meantime, we recommend Unito's card sync as an alternative.

comments: author: Steve Ruder
body: Will this work with buttons that have been copied from a board via a Card Button? I have one main Workflow with card buttons. When a function is complete with a task, the button is clicked and then copied to the next wrokflow Board. When that card is interacted with AND completed, I would like it to sync with the original Board from which it was copied.


Tags: card

checklist

column

comment

copy

sync

update
Butler commands - Renaming a card with butler
Asked by info_solar24_gmbh:

Hey there,

we are currently more and more using trello and I am right at the beginning using butler.

My situation is following:

I have 2 versions of a card on different boards (copied and linked via butler) the copy of the source card is been worked on and due the process the name changes, as this happens I would like to have the name on the source card changed aswell.

I tried "for each card linked in attachments rename title to {cardname}" result was my copy was renamed instead of the source

When I use {sourcecardname} instead of {cardname} the source cards name gets empty at all

Any ideas?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@info_solar24_gmbh](/t5/user/viewprofilepage/user-id/5014383) ! Welcome to the community :) there are a couple of different ways to achieve this, but this should work for what you want:  

```
when the name of a card contains "{*}", find the first card linked in the attachments, and rename the card to "{triggercardname}"
```


Tags: butler