youngmon/atlassian-qna huggingface dataset:
How do I generate reports based on the workload of one assignee ?
Asked by Rifath tasneem:

I would like to generate a report with a graphical representation just like the status review pie chart on the summary page , which shows the status of the issues assigned to one team member.

Is this possible? if yes how ?


Answers:
author: Danut M _StonikByte_
body: Hi [@Rifath tasneem](/t5/user/viewprofilepage/user-id/5563685),

If you want to generate the workload based on Time Spent, Original Estimate or Current estimate, then use the Workload Pie Chart gadget as advised by [@John Funk](/t5/user/viewprofilepage/user-id/7148) - this gadget can generate statistics only by time fields. But, if you want to generate stats by number of issues in each status, just use the **Pie Chart gadget** instead of Workload Pie Chart gadget and configure it by Status.

If you have more than one assignee to display, you will need a filter and one gadget for each assignee - so more manual work.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341903iBC41CC90D6C36DE0/image-size/large?v=v2&px=999 "image.png")

This gadget will display individual statuses, not only status-categories ("To Do", "In Progress", "Done"), which might be an inconvenient.

You could also try **Two Dimensional Filter Statistics gadget** and **Issue Statistics** **gadget** of Jira.

If you want all the assignees displayed in one single gadget and the statistic by Status Category instead of Status, then you could look for apps on Atlassian Marketplace that provides more advanced pie charts.

if you consider the idea of an app, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app has a **Pivot Table \& Pivot Chart gadget** that can be a good solution for tracking single assignee or all assignees in one single gadget, by individual statuses or by status categories in form of pie charts or table.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341913i96B03C73AC7F643E/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341914i7D11AC04F1196E34/image-size/large?v=v2&px=999 "image.png") Danut.


author: John Funk
body: Hi Rifath - Welcome to the Atlassian Community!

Create a filter for the assignee. Something like

assignee = Steve Johnson

or assignee = 712020:abda8b2a-5b87-4c67-bb68-736dd0d9d503 where that's the account ID of the user.

Save that filter, then use the filter in the Workload Pie Chart.


Tags: cloud

jira-cloud

performance

reports
Incorrect calculations in Epics
Asked by Benjamin Waye:

The number of In progress tickets is different when looking at detailed view of an epic compared to when looking at the sidebar overview.

Seems to be some bug with the calculation.


Answers:
author: Trudy Claspill
body: Hello [@Benjamin Waye](/t5/user/viewprofilepage/user-id/5568256)

Welcome to the Atlassian community.

Can you provide screen images of what you are seeing?

When you say the sidebar overview are you referring to the Epics panel that can be shown an on agile board Backlog screen? If so, my next question is does the filter for the board include all the child issues of the Epic?

comments: author: Benjamin Waye
body: Hi there! Thanks for your help, you can see in the attached pictures below how the calculation just doesn't make sense and I have no other filters activated than the Epic filter.

![Sk?rmbild 2024-08-23 141914.png](https://community.atlassian.com/t5/image/serverpage/image-id/343474i8EDC2A7D9B6802E2/image-size/large?v=v2&px=999 "Sk?rmbild 2024-08-23 141914.png")![Sk?rmbild 2024-08-23 141956.png](https://community.atlassian.com/t5/image/serverpage/image-id/343475iCEBAF76F53EDB087/image-size/large?v=v2&px=999 "Sk?rmbild 2024-08-23 141956.png")![Sk?rmbild 2024-08-23 142009.png](https://community.atlassian.com/t5/image/serverpage/image-id/343476i336D8DE2E83C963B/image-size/large?v=v2&px=999 "Sk?rmbild 2024-08-23 142009.png")


author: Trudy Claspill
body: Hello [@Benjamin Waye](/t5/user/viewprofilepage/user-id/5568256)

This appears to be a Scrum board. Is that correct?

Can you show us the mapping of Statuses to Columns for your board?

On a Scrum board the Progress bar for the Epic in the Epic panel uses the same logic as the Estimation lozenges that display at the top of sprints and the backlog.

The gray/To-Do value is based on the issues in the **left-most column** only of your board. It doesn't matter what the statuses are that are mapped to that column. Those are the issues that will be counted in the Progress bar as To Do and in the To Do lozenge on the Backlog screen.

The green/Done value is based on the issues in the **right-most column** only of your board. It doesn't matter what the statuses are that are mapped to that column. Those are the issues that will be counted in the Progress bar as Done and in the Done lozenge on the Backlog screen.

All the other columns in between will comprise the blue/In-Progress value of the Epic panel Progress bar and the blue/In-Progress lozenge on the Backlog screen. Again, it doesn't matter what the actual status values are.

Applying that logic to your scenario, does that align with what you are seeing?


Tags: cloud

jira-cloud
Can the issue collector disregard a mandatory field?
Asked by Niko Roth:

I was asked by a project lead about a problem they have with setting up an issue collector.

The project has a "due date" field set as mandatory in its field configuration. This was specifically requested by the project lead, who wants the team members to always input a due date on every issue they are working on.

However, the project lead now also wants to set up an issue collector, where users can go to a website and input their problem descriptions, and cause a new issue to be created in the project. The intent is then for a team member to assign themselves to the issue and work on it.

Obviously, the user who is reporting a problem on the website should not specify a due date for the completion of the issue. That is something only the team members who actually work on the issue should be able to do.

However, because the field is marked mandatory in the field configuration, the issue collector too requires the field to be filled out, regardless of whether it even appears in the screen. Even if the field is removed from all screens in the project, the issue collector still errors out and and fails to create an issue, complaining about the missing mandatory field.

Is there not some way we can have mandatory fields that are supposed to be used by the team members, yet are not required to be entered in a public-facing issue collector?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. At the moment we cannot make a field required only for a few users. Instead of the required field, you can create an automation to alert the end users when a new issue is created then they can set the field. Also you can use automation to set the due date field in case this is set number of days. Thanks

comments: author: Niko Roth
body: Thank you, I will pass that on :)


Tags: data-center

jira-data-center
Add Timetracking to Jira Plans as a field
Asked by Lukas Komaric:

Hey is it possible to add the timetracking field inside the Jira plans overview? Somehow i cant find the field in the configuration setup directly or in the custom fields section inside my plan settings.

Am i missing something or is it just not possible?

Greetings!


Answers:
author: John Funk
body: Hi Lukas,

Time Tracking is really a set of three fields - Original Estimate, Time Spent, and Remaining Estimate. So look for those fields.


author: Pasam Venkateshwarrao
body: Hi [@Lukas Komaric](/t5/user/viewprofilepage/user-id/5031892)

You can find the field with original estimate and Time remaining

if you add Time tracking field in the screen then it will show as original estimate and time remaining


author: Prachi Bolar
body: Hi [@Lukas Komaric](/t5/user/viewprofilepage/user-id/5031892)

Welcome to the Community,

Please refer to this article which can give you details on the original estimate field in jira plans : <https://confluence.atlassian.com/jirakb/i-cannot-find-the-system-field-original-estimate-in-jira-plans-advanced-roadmaps-1384122329.html>

If you wish to show the Orginal Estimate Field, as a workaround add a custom field to the Plan that copies the value from the Original Estimate using Automation for Jira. However, this will not allow this custom field to be taken into account when it comes to the scheduling in the Plan. But this would allow us to view the value of the live plan.

Thank you,

Prachi


Tags: cloud

jira-cloud

jira-software
Create a ticket via API?
Asked by Brady Buttrey:

I am looking to create a ticket with the JSM data center API. Right now, I am collecting data for tickets through AWS Lex/Connect and would like to be able to create tickets with that. Does anyone know how that could be done/what the structure is?


Answers:
author: Florian Bonniec
body: Hi [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170)

You can use the API reference to help build your payload.

<https://docs.atlassian.com/jira-servicedesk/REST/4.15.0/>

Regards

comments: author: David Bakkers
body: Yes, [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589) , that API reference documentation would be the first result returned if [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170) Googl*es "jira service management data center rest api"*

I thought it might be better to give the OP the tool to find the information for themselves, as I am a big believer in the old adage "If you give a man a fish, you give him food for a day. If you teach them *how* to fish, you give them food for life"


author: David Bakkers
body: > Does anyone know how that could be done/what the structure is?

It could be done with the Jira Service Management Data Center REST API.

You can find the documentation for it by Googling *"jira service management data center rest api".*That documentation describes its 'structure'.


Tags: api

data-center

datacenter

jira-data-center

jira-service-management

jira-service-management-server

server
Is it possible to show Sub-tasks in Jira Board (Team Managed and a Jira Software Project)
Asked by Santhosh Raj:

Wanted to know if we can show Sub-tasks in board settings, because I'm not able to see options like that.  

In a Team Managed Project. So wanted to know if that can be possibly achieved in that type of project ?


Answers:
author: Franti?ek ?pa?ek _MoroSystems_
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233)

currently this is not easily possible, the only thing you can do is use "Group By" functionality on the board and select "Sub-tasks" there. It's also mentioned here in the documentation: <https://support.atlassian.com/jira-software-cloud/docs/manage-subtasks-in-team-managed-projects/>

Also, there is a feature request that you can vote on and hope it will get better implementation in the near future: <https://jira.atlassian.com/browse/JSWCLOUD-18064>

Have a nice day!


author: Florian Bonniec
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233)

You should be able to see them except in a Scrum board in the backlog section.

Regards

comments: author: Santhosh Raj
body: we are doing that in Scrum Board Team Managed Software Project.   
So do we options for that ?  


Tags: cloud

jira-cloud

jira-software

jira-software-cloud
How do I add a 'story point estimate' field to my list view or add it to my card in a board view
Asked by Greg Lewis:

I have a business project and I've added story point estimates as a field to all my ticket types and its displaying fine in each ticket. However when trying to add the story point field into the List view as another column or filter, or trying to add the field into my cards in the board view it doesn't seem to be an option. Why can I only see the story point estimate field in the ticket details and nowhere else?


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Greg Lewis](/t5/user/viewprofilepage/user-id/5568181)

welcome to the community!

The story points field indeed doesn't seem to be supported in the list view - see t[his thread](https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-do-I-get-story-point-field-to-appear-in-the-list-view-of-a/qaq-p/2795107) for reference. As discussed in the linked thread, if you're open to solutions from the Atlassian Marketplace, you'll have options available.

Hope this helps,

Best,

Hannes


author: Pasam Venkateshwarrao
body: Hi [@Greg Lewis](/t5/user/viewprofilepage/user-id/5568181)

Have you created the screen with create/Edit/View separately? if so check the story point estimate field is added in all the screens.

comments: author: Greg Lewis
body: Hi [@Pasam Venkateshwarrao](/t5/user/viewprofilepage/user-id/4861293)

It's just the basic list and board views provided in the tabs. I can customise the card in the board view and display fields and also add fields to the list view for filtering etc but neither will give me the option to add the story points field. It's setup and visible in the ticket but that's the only view I seem to be allowed see it. Other parts of the business use Software projects instead of a Business project and they can add the story points field to different views so I'm wondering is this some sort of limitation on Business projects?


Tags: cloud

jira-cloud
Support with advanced filter/graph
Asked by Jonathan Warwick:

Details:

I have 2 projects I am working with, lets call them Project 1 and Project 2.

Project 1 tickets are linked by "Relates to" to project 2

Project 2 has tickets of which the subtasks track work required with 2 statuses (to do, Done)

I want to create a graph in a dashboard which shows the various ticket numbers from Project 1 (e.g \*\*-123) has x number of subtasks still "to do" in related project 2 ticket

Any idea of how to do this?


Answers:
author: Pasam Venkateshwarrao
body: Hi [@Jonathan Warwick](/t5/user/viewprofilepage/user-id/5568159)

Yes this can be possible through EazyBi Plugin

For reference you can check the below link

[Stories with Bugs details - Issues - eazyBI Demo Training - eazyBI](https://eazybi.com/accounts/22010/cubes/Issues/reports/376216-stories-with-bugs-details?_gl=1*1i0nu5z*_ga*NDYwMDc4MTk3LjE3MjM2MzcwNjQ.*_ga_LKTNY5C56W*MTcyMzYzNzA2NC4xLjEuMTcyMzYzNzE3OS4yNi4wLjE1NDIwOTIzMzU.)


author: Luka Hummel - codefortynine
body: Hi [@Jonathan Warwick](/t5/user/viewprofilepage/user-id/5568159) and a belated welcome to the community!

If you are willing to use a third party app, you can try our app [Dynamic Custom Fields for Jira](https://marketplace.atlassian.com/apps/1222978?utm_source=atlassian&utm_medium=referral&utm_campaign=apps-new-reach-com-2784412). With Dynamic Custom Fields, you can use [Jira Expressions](https://developer.atlassian.com/cloud/jira/software/jira-expressions-type-reference/) to have automatically updating custom fields that you can use for other things like having them displayed in your Jira Dashboards.

The following Jira Expression should generate the number of linked related issues that are still in the "To Do" category.

```
issue.links.filter(l => l.type.name == "Relates" && l.linkedIssue.status.category.name == "To Do").length
```

![2024-08-30 16-45.png](https://community.atlassian.com/t5/image/serverpage/image-id/344797i225743D44A7F70EF/image-size/large?v=v2&px=999 "2024-08-30 16-45.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Show costum field depends on another radio box field value on a screen
Asked by Soner Ay?k:

Hello,

Can I display a custom field based on another radio button value on a screen ?

For example : if i choose "Literat?r ara?t?rmas? (akademik yay?n i?in)" ? want to show/hidden "Literat?r ara?t?rmas? se?enekleri" field

![Ekran Al?nt?s?.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/341710i5166DCFA44BFBD69/image-size/large?v=v2&px=999 "Ekran Al?nt?s?.PNG")


Answers:
author: John Funk
body: Hi Soner,

You might be able to do that with the ScriptRunner Behaviours app, but other than that it is not possible.

comments: author: Soner Ay?k
body: Hi John,

Thank you I solved it with ScriptRunner Behaviours


author: John Funk
body: Great! Glad you got that to work!


Tags: cloud

jira-work-management

jira-work-management-cloud
How to only run Create version once if webhook request contains multiple issues
Asked by Luka Nikolic:

![Screenshot 2024-08-14 121638.png](/t5/image/serverpage/image-id/341698i1B22B973E97E252E/image-size/large?v=v2&px=999 "Screenshot 2024-08-14 121638.png")

I want to create automation where I can trigger new release from webhook. Example of webhook:

curl -X POST -H 'Content-type: application/json' --data '{"issues":\["TV3-1", "TV3-2", "TV3-3"\], "version": "Release 1", "projectName": "TV3"}' <https://automation.atlassian.com/pro/hooks/9952e279d84638f10a55c850ba46ccebf35bb6fc>

If I set more than 1 issue in data I get the following warning

![Screenshot 2024-08-14 122113.png](/t5/image/serverpage/image-id/341699i02D81F240007DAAB/image-size/large?v=v2&px=999 "Screenshot 2024-08-14 122113.png")

How can I make sure the release is only created once but than all tickets I specify are added to this release?


Answers:
author: Tessa Tuteleers
body: hey [@Luka Nikolic](/t5/user/viewprofilepage/user-id/5568140) ,

Welcome to the community!

If I interpret your rule correctly, in the trigger, you checked the "Execute this automation rule with: Issues provided in the webhook HTTP POST body"?

In that case, the rule will loop over all the issues for all following conditions and actions, so it will try to create the version 3 times.

Luckily, you can change that!

It seems you are already familiar with json smart values, so I wont go into that detail.   
You simply check the last radiobutton ("No issues from the webhook"), then the rule will not start looping automatically.

You can create the new version the same way you already did, and then use a smart value branch, looping over the issues in your webhookData yourself, and then add the version to each.

If you can't get it to work, let us know what you tried and we will help debug!

Cheers,

Tessa


Tags: cloud

jira-cloud
"Facing Mandatory Fields and 'Retain Field Values' Option When Moving Issues with Sub-tasks in JIRA"
Asked by Tharunkumar B:

Hi JIRA Community,

I'm encountering an issue when moving an issue from one issue type to another within the same project. Specifically, I'm moving an issue from the "Observation" issue type to "Defect." The process works smoothly if the issue has no sub-tasks, but if there's a sub-task attached, I'm prompted with mandatory fields and the "Retain Field Values" option during the move.

Here are some details:

* The field configuration and screen schemes are the same for "Observation," "Defect," and sub-tasks.
* The move is happening within the same project.
* This issue only arises when a sub-task is present.

Has anyone else faced this situation, and what steps did you take to resolve it? Any insights would be greatly appreciated!

Thanks in advance for your help!


Answers:
author: Pasam Venkateshwarrao
body: Hi [@Tharunkumar B](/t5/user/viewprofilepage/user-id/5302946)

While moving the issues from one issue type to another issuetype with subtasks there will be one check box include child issues select the check box and then proceed further.


Tags: jira-server

server
Pop up user in user picker(single picker) field based on the another drop down fields option
Asked by Richa Rajaram Aware:

Hello Team,

We have request like we need to pop the users from specific user group in "User Picker (Single User)" field based on the another drop down fields option.

I am currently using Jira Datacenter 8.20.30.

Any help will be much appreciated. Thank you.


Answers:
author: John Funk
body: Hi Richa,

I think the only way you might be able to do this is with the ScriptRunner Behaviours app.

comments: author: Richa Rajaram Aware
body: Hi John,

Thank you for your response.

I have tried it with scriptrunner Behaviour but I'm facing error for user picker field. It is not populating the values.

![Screenshot 2024-08-16 130817.png](https://community.atlassian.com/t5/image/serverpage/image-id/342090i7DCF61F98E6A7080/image-size/large?v=v2&px=999 "Screenshot 2024-08-16 130817.png")

Can you please check the script once and provide your suggestion where I'm getting wrong.

Your help will be much appreciated. Thank you.


author: John Funk
body: Sorry, I don't actually use Behaviours, so I am not the best person to look at that. Try reaching out to the vendor.

One thing to check first - are you in the group that is being used? If not, that might cause the error.


author: Richa Rajaram Aware
body: Hi John ,

Yes I'm the part of the group.


Tags: atlassian-marketplace

atlassian-marketplace-data-center

data-center
How to edit / delete labels from Jira project
Asked by Jacek:

Hi everyone!   

In the Jira project settings I have Issue types and there each issue has a field: 'Labels'. In the past I created a list of labels and now I want to add or edit existing ones. However, I cannot find the option to do this. Could you help, please?

Thanks!  
Jacek

![Jira pic.png](https://community.atlassian.com/t5/image/serverpage/image-id/341697i0391323F8FCB74D3/image-size/large?v=v2&px=999 "Jira pic.png")


Answers:
author: Prachi Bolar
body: Hi [@Jacek](/t5/user/viewprofilepage/user-id/5568122)

Welcome to the Community!

Please refer to this KB on how to delete labels : <https://confluence.atlassian.com/jirakb/how-to-delete-a-label-in-jira-297667646.html>

Thank you,  
Prachi


author: Michel Neeser
body: Hi [@Jacek](/t5/user/viewprofilepage/user-id/5568122) and welcome!

To delete a label in Jira, you need to remove it from ++every++ issue referencing/using the label. You can check the usage of a label with the following JQL query:

```
labels = LABEL_NAME
```

Let me know if this helps!


author: Jacek
body: .


Tags: cloud

jira-cloud

labels
Is there any policy or permission only to access Jira automation ?
Asked by Jude Maria Bevan:

I need to use Jira automation for a better flow of our process, as a developer we cannot get admin access in Jira. So is there any access policy or a permission to access Jira automation and logs without getting Browser projects.


Answers:
author: John Funk
body: Hi Jude - Welcome to the Atlassian Community!

You are correct in your assumption that you must be at least a Project Administrator.

<https://support.atlassian.com/cloud-automation/docs/permissions-required-for-jira-cloud-automation-rules/>


Tags: cloud

jira-cloud