youngmon/atlassian-qna huggingface dataset:
After upgrading the SSL Certificate still we are able to see the Old SSL certificate
Asked by Jira Testing:

Hello team,

Good Day!

We have updated the New SSL Certificate in our Apache Tomcat Jira server. After updating successfully still we are able to find the old certificate only, new SSL certificate is not showing up.

Please can you help me out what will be reason for not showing up the new SSL certificate.

Any quick suggestions will be more helpful.

Thanks,


Answers:
author: Laurie Sciutti
body: Hello [@Jira Testing](/t5/user/viewprofilepage/user-id/5479746) and welcome to the Community! Do you have the new cert in the default directory or do you have it in a custom location? Default directories are shown below. Also, was the server restarted after applying the new cert?

* On Windows: `C:\users\#CURRENT_USER#\.keystore`
* On OS X and UNIX-based systems: `~/.keystore`


author: Jira Testing
body: Hello Team,

We have updated the SSL certificate on the Jira Data center platform.

Thanks,


Tags: cloud

jira-service-management

jira-service-management-cloud
Number to string automation
Asked by Petr AST:

Dear Community!

I'm trying to convert a number to a string, but my attempts have not yet been successful.

![TN.png](/t5/image/serverpage/image-id/324441i6EBEBD60994C00E9/image-size/large?v=v2&px=999 "TN.png")

There is an number field, but when you try to send an email or comment with this value, it is converted to a mathematical format - **1.23123123123E11**   
Is it possible to somehow convert the field to a string?

I tried the following options, but none of them worked.

```
Number: {{issue.fields.customfield_10000.toNumber().toString()}}
Number2: {{issue.fields.customfield_10000}}
Number3 {{issue.fields.customfield_10000.toString()}}
Number4: {{issue.fields.customfield_10000.tostring}}
Number5: {{issue.fields.customfield_10000.asString}}
Number6: {{issue.fields.customfield_10000.asString()}}
```

![N.png](/t5/image/serverpage/image-id/324443i5A3B96A43FAF531D/image-size/large?v=v2&px=999 "N.png")

Thanks in advance!


Answers:
author: Vijay Dadi
body: try - AsString(customfield).

hope it works

comments: author: Petr AST
body: Hi [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989)

Thanks for your answer

Unfortunately it didn't work, can't get value via AsString(customfield), tried various options((


author: Tugba Capaci
body: Hi [@Petr AST](/t5/user/viewprofilepage/user-id/4029972),  

You can check out the smart values doc for custom fields [here](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--fieldChange--:~:text=the%20issue%27s%20reporter.-,%7B%7Bissue.%5BCustom%20Field%5D%7D%7D,-Similar%20to%C2%A0).  

Try to use the name of your custom field instead of **customfield_10000** .The format should be : {{issue.Custom field name}}  

- To test your scenario, I created a number field:  

![Screenshot 2024-05-17 at 16.03.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/324494i0C9E6B4C9EB82DFF/image-dimensions/405x151?v=v2 "Screenshot 2024-05-17 at 16.03.19.png")  

- And then, in the rule, I tried to add this field as a comment using the following rule:  

![rule.png](https://community.atlassian.com/t5/image/serverpage/image-id/324497i73360251A9D72B81/image-dimensions/504x264?v=v2 "rule.png")  

- As a result, it correctly added the number field to the issue's comment like:  

<br />

![Screenshot 2024-05-17 at 16.02.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/324496iD2E5D64E628B5492/image-dimensions/375x301?v=v2 "Screenshot 2024-05-17 at 16.02.56.png")  

I hope this helps.  

Tugba  
[actioner.com](https://actioner.com/)

comments: author: Petr AST
body: Hi [@Tugba Capaci](/t5/user/viewprofilepage/user-id/5149637)

Unfortunately it didn't help, the phone number is indicated without a dot and looks like a large number


Tags: automation

cloud

jira-service-management

jira-service-management-cloud
Zendesk Support For Jira App is free or paid app
Asked by Roopa V:

I have a requirement to integrate our Jira instance with another Zendesk support domain called YYY. Currently it is integrated with YYY.  
As per the documentation, we need to uninstall "Zendesk Support For Jira App " and re-install to integrate it with different domain Zendesk .

So, I would like to know whether Zendesk Support For Jira App is free or paid app ..  
If it is paid and do we need to pay again after uninstalling and reinstall ?


Answers:
author: Pavel Junek
body: Hi Roopa,

It seems addon [Zendesk Support for Jira](https://marketplace.atlassian.com/apps/1211941/zendesk-support-for-jira?hosting=cloud&tab=overview) is free app. You can check on [Atlassian Marketplace](https://marketplace.atlassian.com/).

Pavel


Tags: cloud

jira-service-management

jira-service-management-cloud
??? ?? @???? ???? ? ?????
Asked by ???:

?? ??? @?? ????? ?? ???? ??? ???? ?????? ???? ??? ?? ??? ?? ??? ??????


Answers:
author: Joseph Chung Yin
body: [@???](/t5/user/viewprofilepage/user-id/5499654)

Welcome to the community. By default if you comment on the issue where your customers created, you don't need to @ mention the customer when your comment is "Shared with customer" and not "Shared Internally". The customer who created or participating the issues will be notified automatically. He/she will also be able to access the issues via the portal UI.

Hope this helps and addresses your ask. If not, please provide more details on your ask, so we can assist you further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to reflect that update the display name of JSM request type on Slack
Asked by Sub:

I connect our JSM project to Slack to rise requests from specific Slack channels.

I want to update DisplayNames configured in the JSM on Slack form so I updated the setting of the request type on JSM. It was updated on the JSM Portal, but it's not reflected on Slack.

Should I have any more action to reflect the update?


Answers:
author: Brant Schroeder
body: [@Sub](/t5/user/viewprofilepage/user-id/4688724) Welcome to the Atlassian community

I believe it has to index first and then it will be displayed correctly in Slack. This can take several hours depending on your instance size.


Tags: cloud

jira-service-management

jira-service-management-cloud

slack
How do I remove customers?
Asked by JJUNG:

??? ??? ???? ????.

![???? 2024-05-17 164320.png](/t5/image/serverpage/image-id/324412i5A38A8EB5638A51E/image-size/large?v=v2&px=999 "???? 2024-05-17 164320.png")


Answers:
author: Kishan Sharma
body: ????? [@???](/t5/user/viewprofilepage/user-id/5499633) , Atlassian ????? ?? ?? ?????!

?? ??? ?? ??? ???? Jira Service Management? ?? ??? ?? ?? ??? ??? ? ????.

? ??? ??? ?? ??? ?? ????.

?? ??? ??? ?? ??? ?? ?? ??? ?????.

??() \> ??? ??? ?????.

?????? Jira ??? ??? ?????.

?? ?? ????? ????? ?? ?? \> ???()? ????.

?? ??? ?????.

?? ??? ??? ??? ?? ??? ?? ?? ??? ?????.

??() \> ??? ??? ?????.

?? ?? ???? ??? ?????.

??? ??? ? ???? ??? ??? ?????.

Jira ??? ?? ?? ?????? ?? ??? ?????.

???? ?? ??? \> ???()? ?????.

?? ??? ?????.

-------------

Organization admins or site admins can delete a customer's portal-only account for Jira Service Management.

*This procedure is different depending on your user management experience.*

Delete a customer's portal-only account for original user management:

1. Go to **Settings** () \> **User management**.

2. From the sidebar, select **Jira Service Management**.

3. From the **Portal customers** page, find the customer name you wish to delete \> **more** ().

4. Select **Delete account**.

Delete a customer's portal-only account for centralized user management:

1. Go to **Settings** () \> **User management**.

2. Select **Products** from the top navigation bar.

3. Select the **Site** name from the **Sites and Products** on the left hand side.

4. From the sidebar under Jira Service Management, select **Portal customers**.

5. Find the customer name you wish to delete \> **more** ().

6. Select **Delete account**.


author: JJUNG
body: ?????!


Tags: jira-service-management
How to use two separate knowledgbases depending on the product in JSM-Portal
Asked by Tobias Bendschneider:

Hello,

we are a software development company and have 2 different products which we develop and support. Now I would like to use Jira Service Management to handle the support for both products. The support team can provide support for both products, so I would have started with one project in Jira. However, we would also like to connect Confluence so that customers can also access the knowledgebase directly when entering data in the portal. I would now have to decide which knowledgebase should be displayed based on the customer. The customers cannot use both products, it is either one or the other. What is the best approach here? Or do I have to create 2 Jira Service Management projects in Jira?

Thank you very much!


Answers:
author: Sudarsana G
body: If customers can only access one product's knowledge base and support portal at a time, it might be best to create separate Jira Service Management projects for each product. This would allow you to tailor the support experience and knowledge base content specifically to each product.

Here's a possible approach:

Create two separate Jira Service Management projects, one for each product.  
Connect each project to its respective Confluence knowledge base.  
Configure the customer portal for each project to display only the relevant knowledge base and support options.  
Train your support team to handle tickets for both products, as they'll have visibility into both projects.

This approach ensures that customers can easily access the knowledge base and support options relevant to the product they're using, while also allowing your support team to efficiently manage tickets for both products.


Tags: cloud

confluence

jira-service-management

jira-service-management-cloud
Users showing up in the "search for issues" search field
Asked by Alexander Westerg?rd:

Hi,

I have a rather sensitive customer that realised that when you for example type the JQL in the search bar "reporter = xxx" it gives you suggestions for users. Some of the users that show up are external Customers in one certain jira project and some of the technicians say that this is "sensitive" information.

Is there any way to control this by project?


Answers:
author: Kai Becker
body: Hi [@Alexander Westerg?rd](/t5/user/viewprofilepage/user-id/5340068)

thank you for your question.

The possibility to find users is controlled by the global permission **Browse users and groups**

This can not be changed on a project base.

But I'm not quite sure if I fully understand the problem: Do you have customers using your JSM projects with agent view? If so, this might be the problem?

comments: author: Sebastian Hellbom
body: I can reply to this since I'm also involved with this issue. The problem is this:

"User A" (normal JSM Agent) does not have access to "Project A".

In Project A there exists a lot of External customers which User A should not be able to see.

But when User A does a JQL-search using "reporter = ..." Jira then shows a list of all Customers, even those that only exist in Project A, a project which User A hs no access to.

Why?

Can this be limited?

Is there any documentation regarding this?


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
bitbucket runner self hosted how to mount custom path
Asked by Luca Zecca:

Hi everybody,

i've setup a bitbucket runner that runs as job (that is not optimal, because a deployment is way better for this purpose, but the doc suggest this way and I have follow it).  
We have dynamic secret inside Hashicorp Vault, so we need to authenticate against Vault using kubernetes auth that is already configured.

To achieve that, the very simple thing to do is to mount the service account token from the runner into the spawned container executed by the pipelines.

Here has started the nightmare: absolutely no way to do this.   
I've tried literally everything without any result.   
I've tried to copy it with an initContainer into the /tmp folder that is the WORKING_DIR, totally useless, i see a totally different content in the spawned container compared with the content of the /tmp from the runner container. It seems a sandbox that has literally nothing shared with the gitlab-runner container and this is very bad because there is zero chance of customization.  

So, that said, is there any way to achieve this super easy task? Do I need to pass any extra environment variables?   
Looking forward for a feedback,

Regards,

Luca


Answers:
author: Theodora Boudale
body: Hi Luca and welcome to the community!

If you are using Linux Docker runners, I'm afraid that it is not possible to mount custom volumes into the build container.

We have a feature request for what you are asking, you can add your vote to it to express your interest:

* <https://jira.atlassian.com/browse/BCLOUD-21738>

In the meantime, you can look into using a workspace or a repository [variable](https://support.atlassian.com/bitbucket-cloud/docs/variables-and-secrets/#User-defined-variables) to store the token.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Cannot log in to bitbucket
Asked by Gunnar ?rn Stef?nsson:

I cannot log in to bitbucket and end up on a Cannot Log You In page with this message:

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

I have tried the solutions here:

<https://confluence.atlassian.com/bbkb/we-couldn-t-log-you-in-error-message-1236932685.html>

Including:

\* Multiple browsers

\* Incognito/private mode

None of that works.


Answers:
author: Syahrul
body: G'day [@Gunnar ?rn Stef?nsson](/t5/user/viewprofilepage/user-id/5306802)

Welcome to the community!

It looks like your account was inactive,, so I have proceeded to re-activate it from our end. Could you try to log in again and let me know if that helps?

Regards,  
Syahrul

comments: author: Gunnar ?rn Stef?nsson
body: The issue is resolved.

Thank you.


Tags: bitbucket-cloud

cloud
how to get authorizated app id in the call back url ?
Asked by Vigneshbabu:

Created a new OAuth Consumer app and I need to send the installation id once its get authorized to my clients via call back url. please help me how to proceed.


Answers:
author: Patrik S
body: Hello [@Vigneshbabu](/t5/user/viewprofilepage/user-id/5253246) and thank you for reaching out to Atlassian Community!

As this is more of an app development question, I would suggest reaching out to our community dedicated to developers:

* <https://community.developer.atlassian.com/>

as they will have more expertise on this topic.

Thank you, [@Vigneshbabu](/t5/user/viewprofilepage/user-id/5253246) !

Patrik S


author: Vigneshbabu
body: thank you Patrik. will do the same.


Tags: bitbucket-cloud

cloud
Bitbucket.org doesn't remember our login for more than ~12 hours, can we extend expiration time?
Asked by Ryan Taylor:

The question title says it all. Can we extend the time our that our login to Bitbucket.org is valid? It seems like we need to log in every 12 hours or so. This is not the case with Jira Cloud, my login is preserved for a longer period of time.

I understand there needs to be limits, but \< 1 day is pretty short.


Answers:
author: Syahrul
body: G'day [@Ryan Taylor](/t5/user/viewprofilepage/user-id/5239046)

The default behaviour should be 30 days. I noticed that your account is managed. Please check your Atlassian Access settings to see if any policy configurations might have reset your Bitbucket session. You can find more information in our guide:

[Update idle session duration](https://support.atlassian.com/security-and-access-policies/docs/update-idle-session-duration/)

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
How do I remove a user privileges from a repository by api.?
Asked by Chaitanya Sharma:

I have a repository inside my bitbucket workspace. In this i have a user "XYZ", i want to remove the privileges of this user from this specific repository via APIs.


Answers:
author: Syahrul
body: G'day [@Chaitanya Sharma](/t5/user/viewprofilepage/user-id/4802369)

Is this user in groups? If yes, I believe what you are looking for is the following API endpoint:

[Remove users from groups](https://support.atlassian.com/bitbucket-cloud/docs/groups-endpoint/#DELETE-a-member)

```
DELETE https://api.bitbucket.org/1.0/groups/{workspace_id}/{group_slug}/members/{uuid}
```

However, if the user is in a group and you wish to remove a specific repository, then no, it's impossible. Removing the user from a group will remove access to all the group's repositories.

With that said, if the user access was granted directly to the repository, this can be removed by using the [Delete an explicit user permission for a repository endpoint.](https://developer.atlassian.com/cloud/bitbucket/rest/api-group-repositories/#api-repositories-workspace-repo-slug-permissions-config-users-selected-user-id-delete).

I hope this helps.

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
We have a jenkins server in place and we need to integrate Jenkins to Bitbucket cloud
Asked by sudheer kumar:

Please help me how to integrate Bitbucket Cloud and Jenkins


Answers:
author: jennifer.dempsey_Appfire
body: Hi [@sudheer kumar](/t5/user/viewprofilepage/user-id/245431)

Have you had a chance to evaluate Appfire's [Webhook to Jenkins for Bitbucket Cloud](https://marketplace.atlassian.com/apps/1211284/webhook-to-jenkins-for-bitbucket?tab=overview&hosting=cloud)? It offers support for multiple Jenkins servers and will allow you to trigger jobs in Jenkins from a variety of triggers.  
I'm the Product Marketing Manager for this integration app and would be happy to connect you with our support team if you would like a demo or have any questions.

comments: author: sudheer kumar
body: Thanks, Jennifer, I tried this plugin and I am not able to connect my Jenkins Instance by using that plugin and I need a demo for this.


author: jennifer.dempsey_Appfire
body: Hi [@sudheer kumar](/t5/user/viewprofilepage/user-id/245431)   

You're welcome! Our support team would be happy to give you a demo and assist you with connecting your Jenkins instance. Please [submit a support ticket](https://appfire.atlassian.net/servicedesk/customer/portal/11/group/36/create/161) and someone from our support team will reach out soon.


author: Ryan Taylor
body: We've done so using the open source [Bitbucket Branch Source plugin](https://plugins.jenkins.io/cloudbees-bitbucket-branch-source/). Browse their [user guide](https://github.com/jenkinsci/bitbucket-branch-source-plugin/blob/master/docs/USER_GUIDE.adoc) for setup instructions. We've used this successfully for years for Bitbucket Server and are now using it for Bitbucket Cloud.

One caveat, at the time of this post [there exists a bug in the plugin with OAuth credentials which prevents changesets from being read](https://github.com/jenkinsci/bitbucket-branch-source-plugin/issues/747). Please see the linked github issue for current information. This bug may not affect your workflows. I am hoping it gets resolved soon.

comments: author: sudheer kumar
body: We are using free style project in Jenkins, so how can I connect Bitbucket cloud to that.


author: Ryan Taylor
body: I am unsure if this plugin works with freestyle projects. We only create multi-branch pipeline projects and aside from the previously mentioned bug this plugin works well for us.


Tags: bitbucket-cloud

cloud
Repo Details problem selecting Main Branch
Asked by Rob Gillan:

We are trying to migrate all our master branches to main. Following:  

<https://confluence.atlassian.com/bbkb/how-to-rename-a-branch-from-master-to-main-using-local-git-commands-1189787463.html>  

When we go back to the bitbucket ux, Repository setings/details-\>advanced, the Main branch pulldown has master plus 9 other branches, but not main. We have no way to select main.

The branching model has main selected for the development branch, no production branch.

Other repos we have done here all worked perfectly, just this one repo has 10 branches shown but not the main we wish to select.


Answers:
author: Theodora Boudale
body: Hi Rob!

I believe this occurs because the dropdown for the main branch shows only 10 branches maximum.

It is possible to find a branch other than the 10 displayed if you type the branch name. Simply select the dropdown of the **Main branch** in repo settings, and then type **main**. You should then see the branch named main and any other branches that may match this pattern.

Is this something that works for you?

Kind regards,  
Theodora

comments: author: Rob Gillan
body: Thanks, that worked (wasn't immediately obvious), Cheers

Rob


author: Theodora Boudale
body: That's good to hear, thank you for the update.

Please feel free to reach out if you ever need anything else!

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud