youngmon/atlassian-qna huggingface dataset:
BPMN icons are not showing properly
Asked by ebaatar:

Hi,

I am using Draw.io plugin in Conluence, but there is problem with BPMN general icons.

Does anyone know why BPMN general icons such as User Task, Manual Task are not showing properly when I access the Confluence from VDI where there is no internet connection, but only Conluence is allowed to use. However, when I browse the page from the local computer where there is internet, the icons are showing properly.

Screenshots are as follows, and please kindly advise if there is solution for it.

![icons_showing_properly.png](/t5/image/serverpage/image-id/42707i3C6F08A45CCCC262/image-size/large?v=v2&px=999 "icons_showing_properly.png")![icons_not_displayed.png](/t5/image/serverpage/image-id/42708i8457B8D819A52867/image-size/large?v=v2&px=999 "icons_not_displayed.png")


Answers:
author: Marija Radovic
body: Hi Ben,

We will reply to the support ticket you already sent us.

Regards,

Marija draw.io support
Im trying to list only categories on the sidebar.
Asked by j_carey:

Is it possible to hide the space names and have a list of categories on the sidebar? I saw a marketplace tool called spacetree nice version of it, but is it possible to replicate this using markup, html, something else?

IE, if i have a project1 and project 2... and all in a category of 'projects' I'd like to have the sidebar list 'projects' rather then list all the project spaces individually. Similar nesting for other types of work would be nice.

thanks in advance


Answers:
author: Diego
body: Hello there James!

Could you clarify for us if you are using **Confluence Cloud** or **Confluence** **Server?**

To better understand the situation, this information is needed.

Looking forward to your reply!

comments: author: j_carey
body: Thanks for looking, its Confluence Server.


author: Diego
body: Hi again!

Thanks for clarifying. Currently, the desired objective is not achievable in Confluence without the use of **plugins** . As you have noted, the **Spacetree for Confluence** takes care of that:

[**Spacetree for Confluence**](https://marketplace.atlassian.com/apps/1210945/spacetree-for-confluence?hosting=server&tab=overview)

Other setup that could have similar results is having one single space and then organize everything else under Pages and Child pages, with different restrictions if need be.

However, this may not be the ideal approach. You could end up with **a gigantic** space that could be potentially problematic when backing up or restoring.

Let us know your thoughts!


Tags: atl-adm

atlassian-marketplace
Adding some sort of confirmation before checking off a task`
Asked by David Gall:

Hello all,

My goal is to implement some sort of confirmation when checking off a Task item. Currently it's much too easy to simply check or uncheck something, and often users don't realize they've done it. If we were to use this feature to track a to-do list, we would want one extra layer to confirm that the user means to check off that particular task.

Is this possible?


Answers:
author: Stephen Sifers
body: Hello David and welcome to the Community!

The idea to have some sort of control or deterrent from accidental checking off a task list item is a great idea. The good news is there a feature request similar to your idea. The feature request suggests only the user(s) assigned to the task are the only ones permitted to complete the task. You may find that feature request at [CONFSERVER-56358](https://jira.atlassian.com/browse/CONFSERVER-56358). We would suggest you vote and watch this request to receive future updates.

If you needed a solution urgently then the marketplace will most likely have an add-on to suit your requirement. Here are 2 preset searches within the marketplace, the first is for [Confluence server task list](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=task%20list)and the other is for [Confluence server workflow](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=workflow) (workflows include assigned tasks within them). Within these searches are a few add-ons which may provide a solution to your issue.

I hope you find this information helpful.

Regards,

Stephen Sifers

comments: author: S_ Francoeur
body: Albeit the above response might not entirely meet your needs, [CONFSERVER-56358](https://jira.atlassian.com/browse/CONFSERVER-56358) is certainly a step in the right direction.

For those interested in seeing this implemented in Confluence Cloud, please vote for its Cloud equivalent: [CONFCLOUD-72831](https://jira.atlassian.com/browse/CONFCLOUD-72831)

[@Stephen Sifers](/t5/user/viewprofilepage/user-id/2145523): Can you (or a fellow Atlassian) link these two Suggestions together and add the typical green panel (as below) in their respective Descriptions?

{panel}  
\*NOTE:\* This suggestion is for \*Confluence Cloud\*. Using \*Confluence Server\*? See the corresponding suggestion.  
{panel}

Thank you!


Tags: atl-adm

atlassian-marketplace

confluence-server

server
Hide sidebar for anonymous users
Asked by Natraj Ramachandran:

Is there a way to hide the blue confluence sidebar for external facing pages?


Answers:
author: James Dellow
body: Not on Confluence Cloud, although there are some add-ons that allow you to publish a page out to website/WordPress, if you want to hide all the Confluence functionality:

* [Instant Websites for Confluence](https://marketplace.atlassian.com/apps/1214121/instant-websites-for-confluence?hosting=cloud&tab=overview)
* [Scroll WP Publisher](https://marketplace.atlassian.com/apps/1215816/scroll-wp-publisher?hosting=cloud&tab=overview)


Tags: cloud

confluence-cloud
public or private
Asked by Carmela Patuto:

i created a wiki page a while back - i cannot remember if it is public or private, how can i check


Answers:
author: Nic Brough -Adaptavist-
body: Start with a look at the space permissions - they need to show "anonymous" access for any page in them to be public.

If you don't have anonymous there, the page is private, limited to those who have "use space". If you do have anonymous, then look at the restrictions on the page - if there are any, then they should say what they are (e.g. page view limited to X and/or page edit limited to Y)

comments: author: Carmela Patuto
body: thank you  

may i ask another question -- if the page is restricted -- are the members automatically watchers? or do they need to sign up to be watchers? anywhere I can read about this information for more clarification


author: Nic Brough -Adaptavist-
body: No, they'll need to "watch" the page. Watching is very different from "being able to see".

I'm not sure why anyone would want to automatically watch pages just because someone else can't see them.


author: Carmela Patuto
body: i wanted to confirm if the information I was given was correct about "watching" -- this is what i was told:  

Q if you are a member of a wiki - does that make you automatically a watcher?

A only for those sites which are public; for those wiki pages that are public


author: Nic Brough -Adaptavist-
body: That's complete nonsense. I'm a "member" of Wikipedia, but I'm not automatically watching all 5.7 million pages in there.

I think you should ignore the source of that Q\&A, if they're that badly wrong on this subject, there is a very good chance that they are wrong on everything else they might tell you!


author: Carmela Patuto
body: good to know - thank you for your help
User account was deleted and I need to transfer the JIRA tickets but cannot
Asked by Jean Pyronneau:

JIRA user's account was removed and I now see some of the tickets he created with either the assignee or the reporter listed as FORMER USER.

FORMER USER is not a searchable naming convention and my team and I are stuck. Help


Answers:
author: Thomas Deiler
body: Dear [@Jean Pyronneau](/t5/user/viewprofilepage/user-id/1052248),

Jira doesn't allow to delete users that are assigned at least to one issue. So the user must have been removed from another LDAP source.

I remember a couple of years ago to fix this problem by creating a user with exactly the same username in Jiras internal User DB. Then these issues where 'claimed' again and could be found.

No guarantee if this still works.

So long

Thomas

comments: author: Marco Sacchi
body: [@Jean Pyronneau](/t5/user/viewprofilepage/user-id/1052248) you can try with:

* a JQL query for that tickets using **removed** keyword:

  ```
  assignee = removed OR reporter = removed
  ```

  NOTE: this query returns all tickets for all removed users.
* you can manually search for a ticket reported by the removed user or assigned to removed user and hover the "**Former user (inactive)**", you will see the message box below, that give you the way to get all tickets assigned to the removed user:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/50007iF9F80A095C620F31/image-size/large?v=v2&px=999 "image.png")

[@Thomas Deiler](/t5/user/viewprofilepage/user-id/484715) Jira, at least Jira Cloud, **allow** to delete users with assigned tasks.


Tags: cloud

confluence-cloud

jira
Guest users
Asked by Kanepetra:

Is it possible to create a "guest user", which can only view one space and can't any edit any of their info or like a page or literally anything but log in and view a space. I have guest user which can view a space now but they can also edit their own profile picture, password and like pages, I would like that to not be possible.


Answers:
author: Thomas Deiler
body: Dear [@Kanepetra](/t5/user/viewprofilepage/user-id/2561541),

that just depends on your configuration. I recommend you create per space one group named eg. space1_guests, space2_guests, ...

Then you globally allow users of this groups to log in. Per space you add one of this new groups just to the permission VIEW. That's it.

You are done.

So long

Thomas

comments: author: Kanepetra
body: I appreciate your quick response!

However this isn't exactly what I want to achieve. I have already setup that my guest user can only access certain spaces.

However I want that those guest users can't change their password, profile picture and other information. I just want them to be able to look at a space, not even comment or like.

Friendly regards,

Kane


author: Thomas Deiler
body: To prevent password changing it can work by moving the guests to an external user directory (LDAP), that is for confluence just read-only.

With the permission View you cannot comment.

I doubt, that avatar modification and likes can be restricted.


Tags: confluence-server

server
Turn off email notifications when doing maintenance on a wiki page
Asked by Joan Burlage:

We have over 600 comments on a wiki page and need to delete them. Issue is that for every comment deleted, it sends an email to all of the 'watchers' of that space. Is there a way to delete all of the comments in one swoop and that will not inundate the users email inbox?


Answers:
author: josh
body: The best solution is probably to temporarily disable outgoing email at the server level, and do the delete at a low point in your daily usage cycle so you can minimize the number of legitimate messages from not being sent.

There aren't email settings at a space level.

Another note is that it may be easier to just delete the page and recreate to wipe out the comments, if losing the history isn't a big deal.


Tags: confluence-server

server
Is it possible to add a link to the title in the expand macro?
Asked by Karina Green:

I want to be able to link the title of the expand macro(Accounts_Payable) to a particular page, instead of having to list the link again under the title(Accounts Payable)

|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| * * [Overview](https://confluence.bna.com/display/BHOM/Accounting) * **Accounts_Payable** * [Accounts Payable](https://confluence.bna.com/display/BHOM/Accounts+Payable) * [Purchase Orders \& Invoices (Coupa)](https://confluence.bna.com/pages/viewpage.action?pageId=767197347) * [Methods of Payment](https://confluence.bna.com/display/BHOM/Methods+of+Payment) * [Payment Schedule](https://confluence.bna.com/display/BHOM/Payment+Schedule) * [Payroll](https://confluence.bna.com/display/BHOM/Payroll) |


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi [@Karina Green](/t5/user/viewprofilepage/user-id/2317526),

Unfortunately, this feature is not natively available in Confluence. The expand macro title itself is an expandable/collapsable link making it difficult to overwrite the functionality.

Thanks

Sireesha
Cannot login Captcha is not working
Asked by NicoDeluxe:

Hi,

i can not login anymore (admin, no other user registred) in confluence.

When i login it asks for the captcha, i insert it and it ask for a new captcha :/

This is really really anoying!!!!!!

I tried to reset cookies but i can not login and dont know why!

Please help me


Answers:
author: Nico
body: there was a wrong proxy name in the server.xml


author: Nic Brough -Adaptavist-
body: This behaviour means one of three things (but annoyingly will not tell you which one)

* Your password is wrong
* Your Captcha entry is wrong
* The system can't connect to the user directory to confirm your credentials

You will need to read the application log to find out which one it is.

comments: author: NicoDeluxe
body: Hi, Thalbach There is N? log weiteren :(

password is correct

catpcha is correct

when i wann to connect jira with confluence, i geht an error that it is not reachable, but it is!

so it could be that confluence cannot connect to jira ? How to dix


author: NicoDeluxe
body: In Jira i got the following error when creating a link to wiki

Caused by: com.atlassian.applinks.core.manifest.AppLinksManifestDownloader$ManifestGotRedirectedException: manifest got redirected

May thats the reason why it cant connect from cofluence to jira?
Error on my confluence web
Asked by Ab F:

Getting this error. Any help?

![confluence_db.JPG](/t5/image/serverpage/image-id/42676iAC8E7AC178326844/image-size/large?v=v2&px=999 "confluence_db.JPG")


Answers:
author: Nic Brough -Adaptavist-
body: This means you have pointed a second Confluence installation at your database, and started it.

You need to decide which one of the installations should be active and only start that one.
Images are cut off in artcles
Asked by Ellen Dickson:

I created several articles in Jira for our employees to refer to in our knowledge base. When I edit them in Confluence the page looks great. But, when I go to Jira to see what our employee sees all of them are cut of with no way to see the full image. Is there anyway to fix this? Also, out articles are only in narrow section in the middle of the page is there any way to have that space be larger? Thank you!


Answers:
author: Diego
body: Hello there Ellen!

The behaviour that you just described fits this **bug report**we have here:

[**Images in Knowledge Base (KB) articles / pages rendered in the Customer Portal are displayed cropped if they are too wide**](https://jira.atlassian.com/browse/JSDCLOUD-5997)  
We could go ahead to **vote and watch** this report. Voting will increase the report visibility and watching will keep you up to date with everything posted there.

Let us know your thoughts on this!
authenticating users against multiple AD forests and/or domains
Asked by Evan Ruff:

Is this documentation on authenticating users against multiple AD forests and/or domains?


Answers:
author: Mikael Sandberg
body: Hi Evan,

Welcome to the Atlassian Community.

Authentication in Confluence is based on the order of your user directories. If you have multiple ones, a user will be authenticated against the first one where Confluence finds the user. You may want to take a look at [Crowd](https://www.atlassian.com/software/crowd), with it you can map any combination of user directories to an application.

Here is the documentation for [managing multiple directories in Confluence](https://confluence.atlassian.com/doc/managing-multiple-directories-229838494.html).

comments: author: Evan Ruff
body: Great info and thanks for the speedy reply!


Tags: confluence-server

server
Macro on blueprint. On page create from blueprint, need to drive macro's opener.
Asked by Steve Niles:

I have a macro on a blueprint I'm developing. It relies on macro parameters which will be different for each page. I have an opener override set by AJS.MacroBrowser.SetMacro JSOverride. How can I get this function driven (or some other function) when a page is create is done from this blueprint?

For my purposes, I can't use template variables to override the macro parameters.

Thanks in advance!


Answers:
author: Steve Niles
body: Thanks! Done.


author: Stephen Sifers
body: Hello Steve and welcome to the Community!

Something to be aware of is this is a support community and not often browsed by developers. We want to ensure you get the responses and answers you need so we would suggest you check out the [Developer Community](https://community.developer.atlassian.com/). The [Developer Community](https://community.developer.atlassian.com/) may have more available resources to answer or address your developer questions.

Regards,  
Stephen Sifers


Tags: atl-dev

developer
Images Networking/DB/Programming
Asked by CARLISLE:

Hola. Salut. Hi.

<https://confluence.atlassian.com/confcloud/configuring-attachment-size-724765525.html>

++The default setting for pictures in Confluence is 100MB as defined from the Product Support team at Atlassian in above link.++

The pixel calculation from any/all image editors will calculate your resolution in a variety of formats. The bigger and more pixels/dots per inch the heavier/larger the image.

The way I understand our current networking/DBs/programming is that it will shrink the image to a thumbnail for storage and then expand the image as needed. I believe that this sequencing on the math to make priorities in necessary bandwidth/storage/speed? ++It also might be that the method of inserting images could cause issues with accuracy in the long run++.

Example: tool bar insert versus copy/paste versus link etc  

The reason the copy/paste drop/drag method is still being used is the functionality worked with WORD before and most editors used that tool before moving to the luxurious Confluence. I found that copy/paste with the mouse is a tool for limited use because of accuracy with the parsing of the data. CTRL C \& CTRL V seem to be more accurate.

Also, this issue seems to be relevant to users as images sometimes change direction.

<https://jira.atlassian.com/browse/CONFSERVER-17621?_ga=2.139572979.1331353716.1547568371-223079632.1547211089>

Any developers want to chime in on any of this R \& D on this for Confluence?


Answers:
author: Diego
body: Hello there Carlisle!

This is a good discussion you got started here. Maybe we could have this here, in the discussion section of Community:

**[Start a Discussion](https://community.atlassian.com/t5/forums/postpage/choose-node/true/interaction-style/forum)**

Having a discussion can encourage people to interact and come up with something new! Discussions are based on opinions, experience and interaction. Since we are not looking for a definitive answer right away but rather have and input to come up with something, posting there can be a good idea!

comments: author: CARLISLE
body: OK. Let me move that one to that location.


Tags: cloud

confluence-cloud
Managing files in Confluence - how to make sure to lock the file during the editing
Asked by Igal Kaplan:

We want to use the Confluence also as a managing files tool.

If I store for example an excel file as an attachment on some page - how I can "check out" the file, working on it and then "check in" back.

To insure that during my editing (via Edit in the Office option) nobody else will do the same and change the file. Because if this will happen then the only the latest changes will be saved and the other will be lost - which is very danger issue.

Similar functionality we have in Microsoft SharePoint and I cannot figure out how to do it in Confluence so far and what was an idea just to share the file without locking mechanism.

I must be missing something here...

Thank you.


Answers:
author: Johan Soetens _Dumblefy_
body: Hi Igal,

please have a look at the new [Atlassian Companion App](https://confluence.atlassian.com/doc/administering-the-atlassian-companion-app-958456281.html)

There are also some add-on as GoEdit.


Tags: confluence-server

server
Confluence page does not display in an iframe
Asked by AS:

The same quastion as

<https://confluence.atlassian.com/confkb/confluence-page-does-not-display-in-an-iframe-827335781.html>

but we have cloud confluence so we are not able to change tomcat params


Answers:
author: Diego
body: Hello there!

Currently Confluence Cloud **can not be added** into an iFrame. Based on the following article:

[**Functional DIfferences in Confluence Cloud**](https://confluence.atlassian.com/confcloud/restricted-functions-in-confluence-cloud-734070955.html)

Disabling the XSRF protection for iFrame insertion requires application file modification which in Confluence Cloud is not allowed

Let us know your thoughts on this!


Tags: cloud

confluence-cloud
How to display space logo by user macro
Asked by BlueberryCake:

Hi Community,

we are going to display a list of spaces, filtered by category as mentioned [here](https://community.atlassian.com/t5/Confluence-questions/Show-a-Space-List-within-a-page-using-Category-label/qaq-p/149585). The macro code given there is working well (Ver 6.6)

As we're using descriptive icons along with spaces, I want to display an ordered list of spaces just as it's looking in the "Space directory" Have searched the web as well as Atlassian community but didn't find any hints.

Many thanks in advance!


Answers:
author: Dmitry
body: ...

#foreach ( $space in $spaces )

...

$spaceManager.getLogoForSpace($!space.key).getDownloadPath()

...

#end

...

comments: author: Florian Luber
body: Hi Dmitry,

I tried

```
<td class="confluenceTd"><img class="space logo" width="32" height="32"
src="$spaceManager.getLogoForSpace($!space.key).getDownloadPath()"/> <a? href="$req.contextPath$space.getUrlPath()">$space.getName()</a></td>
```

I get the space name and link, but the for the logo I only get the "image not found icon".  
Do you have an idea?


author: Rene Minder
body: Hi Florian, Dmitry

Download path would require the users to have access to the space for download the logo still.

I.e. I am facing the same issue and try to find a way how the logo could be displayed to users that don't have access to the respective space.

Anyone any idea?  
Thanks,

Ren?


author: Florian Luber
body: Hi Ren?,

sorry, I didn't get any further with this.

Even though I have access to the spaces, I can't get the logos.


author: Rene Minder
body: Hi Florian, all

Please vote for <https://jira.atlassian.com/projects/CONFSERVER/issues/CONFSERVER-58893> to get this addressed.

Thanks,

Ren?


Tags: atl-adm

code

developer

macro