youngmon/atlassian-qna huggingface dataset:
Is there a way to get rid of the old Jira Align Logs which are not relevant today?
Asked by Vinay Sharma:

We have Jira Align and Jira Cloud integrated. The old error logs resurface time and again. It shows up Sprint errors for the old \& closed program increments. Is it due to:

1) Jira Settings-\>Jira Setup-\>Sprint Start Date or

2) Running the sync via Jira Settings-\>Jira Integration?

Pls. suggest, if there is any solution / workaround to resolve it


Answers:
author: Tom O'Connor
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468)

There is not a way to clear out the logs.

You can also view the log data within a selected time period, or search the logs for entries containing specific text in the entry's details.  

The logs also contain filters to further refine the items displayed. To apply a filter:

1. Click the **Apply Filters** button.
2. In the dialog box that displays, select your filtering criteria from the dropdown menu.
3. To further refine the filter, click the **plus**(+) sign next to the dropdown menu to activate another field where you can add specific search strings to include in the filter.
4. Click the **Filter** button to view the results in the log.

<https://community.atlassian.com/t5/Jira-Align-articles/Reviewing-and-Understanding-Jira-Connector-Logs/ba-p/1253501#M52>

comments: author: Vinay Sharma
body: Thanks [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478)

The issue is that because of the old Jira related issue i.e., Sprint was not started from a designated Jira board etc.. Jira Logs are resurfacing (getting re-created) time and again.

Since that issue happened in past, Jira logs should not resurface again and again reporting that old issues which are not relevant today.


author: Tom O'Connor
body: This may be happening as JA is making API calls for sprints that are mapped, but no longer exist in Jira or are from the wrong origin board ID. This could be happening when board sync are run to update any historic sprint assignments.

Were you able to remove the old sprint mappings possibly?

I suggest you open a support ticket so they can gather more details and information on possible solutions.


Tags: cloud
What's the difference between looking for a bug/suggestion in jira.atlassian. vs. internal.jiraalign
Asked by Elizabeth Wheeler:

What's the difference between looking for a bug/enhancement in internal.jiraalign.com vs. jira.atlassian.com? Additionally, are there any plans to deprecate internal.jiraalign.com?


Answers:
author: Tim Keyes
body: Hi [@Elizabeth Wheeler](/t5/user/viewprofilepage/user-id/4021533)

<br />

Thank you for the question. The Jira Align team currently stores customers facing bugs on jira.atlassian.com and customer enhancement requests on a public Ideation portal of internal.jiraalign.com.

We are currently investigating moving our customer enhancement system from the public ideation portal on internal.jiraalign.com to jira.atlassian.com using suggestions to mimic wider Atlassian. An announcement will be made in our release notes and on the community if a decision to make a change here is made.

Cheers!  
Tim

comments: author: Elizabeth Wheeler
body: Thanks [@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263) , Additionally, is there is an SLA for access requests to be confirmed for internal.jiraalign.com?


author: Tim Keyes
body: Hi [@Elizabeth Wheeler](/t5/user/viewprofilepage/user-id/4021533)  

There is not an SLA for access requests to be confirmed. If you are waiting for someone's access for more than 72 hours please reach out to someone from the Atlassian Account Services team on the account you are working with (Solution Architect, TAM, Support) and I will work with them to grant permissions to approve the request.

<br />

Thank you!
Use IP-Allowlist to filter Confluence Cloud anonymous access?
Asked by Sjoquist, Carl:

I happened to notice this [\[CLOUD-2636\] Allow customers to configure IP allowlist](https://protect-us.mimecast.com/s/EwLeCjRny7tjyZyVATWYK3X) and wondered if it could possibly be a way for our Cloud Confluence to control anonymous access. This would be important to us to allow our users without Confluence licenses to access content, similar to how anonymous access to on-prem Confluence systems work. Also thinking we could potentially use our Okta implementation as the app that gets whitelisted?

thanks for any pointers!

Carl


Answers:
author: Derek Huether
body: Carl, this is an excellent question!   

In order to get the right eyeballs on this, I would recommend reposting on the [Confluence Cloud Community space](https://community.atlassian.com/t5/Confluence-Cloud/ct-p/confluence-cloud).   

Best Regards,  
Derek
Age (days) of epics and features across each Process Step throughout the lifecycle
Asked by Muhammad Haarris Ahmed:

Hi all,

How can I extract a csv data file for all epics and features within my portfolio which provides age (days) across each Process Step throughout the lifecycle?

As part of reporting aging analysis, I need data for age (days) a particular epic or feature remained in each process step across its lifecycle.

As an example, a set of 5 epics are there in 'Closed' process step. I'd be interested to know how many days each of those 5 epics remained in 'Discovery', 'Shaping' and other process steps.

Is there any way to extract this data set in Jira Align (Standard edition)?

I came across a couple of related questions (please refer to the below links), however these answers do not talk about extracting a data set for multiple epics and features.

[https://community.atlassian.com/t5/Jira-Align-questions/Get-state-changelog-of-Features-amp-Epics-from-REST-API/qaq-p/1545860?utm_source=dm\&utm_medium=unpaid-social\&utm_campaign=P:online\*O:community\*I:social_share\*](https://community.atlassian.com/t5/Jira-Align-questions/Get-state-changelog-of-Features-amp-Epics-from-REST-API/qaq-p/1545860?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*)

<https://community.atlassian.com/t5/Jira-Align-questions/How-do-I-report-on-flow-in-Jira-Align/qaq-p/1173397>

Thanks.


Answers:
author: Allan Maxwell
body: As far as I know, the only way to get the time in each process step for a group of Epics or Features is through the add-on product Enterprise Insights. You can get the total time in process from an export of your backlog, but it won't give the time in each step. There is also the cycle-time report, but it only summarizes/averages these values.

comments: author: Muhammad Haarris Ahmed
body: Thanks Allan.


Tags: age

analytics
JA and Agile qualification and objection handling
Asked by Charlotte Hester:

Hello

Im trying to locate some sales qual questions and objection handling for JA and Agile I can use internally to put together a sales enablement bible for the sales team

Does something like this exist?

Thanks


Answers:
author: Philipp Barry
body: Hi Charlotte!   

Do I understand you correctly and you are with an Atlassian partner and looking for the above mentioned materials?  

Best regards  

Philipp


Tags: agile
Audit logs for Roles System Access Controls changes in Jira Align
Asked by Abhinav Reddy:

Hello,

We are trying to track users who have made changes to System Access Controls for a particular Role in Jira Align. I know there aren't any logs available in UI, but kindly share if there is a way we can track those logs using Leo Database or any other viable way.

Thank you!


Answers:
author: Sam Tsubota
body: [@Abhinav Reddy](/t5/user/viewprofilepage/user-id/4420488) The **current_dw.Role Log** table in Jira Align Enterprise Insights (formerly known as Leo) contains the audit log data for changes to systems roles. The Detail Text column provides the specific details on the change to the permission toggles. You will need to join this table with the current_dw.Role table on the Role ID to associate the role to the log record. Below is a screenshot of what the data looks like.

![Screen Shot 2022-05-12 at 3.19.55 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/197171i3EFB5F79872C1ACA/image-size/large?v=v2&px=999 "Screen Shot 2022-05-12 at 3.19.55 PM.png")


author: Abhinav Reddy
body: [@Sam Tsubota](/t5/user/viewprofilepage/user-id/3702905) [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714)

Thank you very much for your responses. I see them now.


author: Allan Maxwell
body: You can see it on the Admin -\> Log page. Search for the role name. See example below.![Screen Shot 2022-05-16 at 9.26.56 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/197505i9D1729FDCA9392D5/image-size/large?v=v2&px=999 "Screen Shot 2022-05-16 at 9.26.56 AM.png")
My task inherits due date form the release date. How do I stop that?
Asked by John Langton:

When I assign a Jira task to a release, it automatically inherits its due date from the release date. This forces every task assigned to a release to end on the same date. Clearly some tasks will be completed before others. I do not want to set dates directly on Jira tasks because we use story points.

The idea is to make story point estimates for tasks, then sort them into epics that have target start and end dates to comply with release dates. If a Jira task inherited any due date, I would want it to inherit that from the epic, not the release. However, generally I don't have dates on Jira tasks at all and only story points.

What is the common way to accomplish this?

Is there a different approach that is more common practice?

How do I stop Jira tasks for inheriting due dates from the release they are assigned to?


Answers:
author: John Langton
body: I just found the configure option of "infer dates" and set it to none and that did the trick.

I would still be interested in hearing how other folks do this in general.


Tags: advanced-roadmaps

cloud
How to share views between Plans?
Asked by John Dunkelberg:

I'm not seeing how to share a view between multiple plans so that teams can have a consistent interface experience. Is there a way I'm missing?

We're on 8.20.10

Thanks!

-john


Answers:
author: Aaron Gage
body: Nope.... :(

comments: author: John Dunkelberg
body: I'll give it a day or two to see if we get any official response and put in an enhancement request then.


author: John Dunkelberg
body: Looks like the request is here: <https://jira.atlassian.com/browse/JPOSERVER-2865>

So chime on in with your votes.


Tags: advanced-roadmaps

view
How to avoid duplication of tickets while assigning to QA or assigning back to team after QA
Asked by Khawaja Adeel:

How to avoid duplication of tickets while assigning to QA or assigning back to team after QA


Answers:
author: Walter Buggenhout
body: Hi [@Khawaja Adeel](/t5/user/viewprofilepage/user-id/4979525),

If you make the QA step an integrated part of your workflow, there is no reason to create duplicate tickets. You just update the ticket status to **QA** (you may even use a post function or an automation to update the assignee automatically as part of the status update) and make sure your QA people can either approve or reject the issue, which moves it in either the next status or back to the dev team.

Hope this helps!

comments: author: Khawaja Adeel
body: ok


Tags: advanced-roadmaps

cloud
Advanced Roadmap - share out
Asked by Jemal Caldwell:

We are using Advanced Roadmap and want to share out the plan with our none licensed business units. However, whenever we send them a link, it redirects back to the portal page.


Answers:
author: Daniel Capizzi
body: Hi [@Jemal Caldwell](/t5/user/viewprofilepage/user-id/4349770)

It's not possible to share a link to a plan with people who aren't licensed Jira users. If you're wanting to share your plan externally, the best way to do that is to export the plan as a png. You can do this by selecting "Share Plan" from the top right hand corner of your Plan, then selecting the "Image (.png)" tab.

Hope this helps! Feel free to let me know if I can clarify anything further.

Cheers,

Daniel


Tags: advanced-roadmaps

cloud
Timeline Function Using Kanban Boards in an Advanced Roadmap Plan
Asked by Travis Hyatt:

I want to use the Timeline Function in an Advanced Roadmap Plan, but I think that only works with Sprint Boards not Kanban Boards. Is this the case, if so, any work arounds?


Answers:
author: Chloe Sanderson
body: Hi Travis, I also would like an answer to this, I believe that you can make it work for Kanban, but I'm not entirely sure how this works successfully!

If anyone is able to help us both out with some examples please?

comments: author: Travis Hyatt
body: I am going to submit a ticket for this. If I get an answer I will send it your way ??


Tags: advanced-roadmaps
Rolled up Values Update to Epic from Story
Asked by Pramodh M:

Hi Community,

We have a plan configured with multiple teams and the Esitmation is carried out via Story Points. I see that users are entering the Story Points in Story Issue type and they are visible in Plans.

Roll ups to Epic Issues are also visible.

Now the question is about how do we make them updated in Jira

Below is the screenshot reference

![Roll ups.png](/t5/image/serverpage/image-id/212970i93277859B21F231C/image-size/large?v=v2&px=999 "Roll ups.png")

Let us know if it is feasible in Advanced Roadmaps

Thanks,  
Pramodh


Answers:
author: Eddie Meardon
body: Hey [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224)

Unfortunately, the roll up function is only a visual planning tool in Advanced Roadmaps. Rolled up numbers can't be saved back to Jira.

This is the case for a few reasons: one is that Jira Software doesn't yet support dynamic values in fields, meaning that a rolled-up date wouldn't automatically update on your issues.

The second reason is a little more bespoke to this situation: in agile planning, issues at the epic level aren't estimated, only the stories that comprise it. This prevents the epic becoming misaligned with the estimate amount of its child issues.

Cheers

Eddie

comments: author: Pramodh M
body: Thanks [@Eddie Meardon](/t5/user/viewprofilepage/user-id/3938537)

This helps!!


author: Mike Clarke
body: Hi [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224)   

Advanced Roadmaps allows you to test out your changes before committing them to the underlying Jira issues.  
Once you are happy with the changes you have made (e.g. estimating all of the issues under an Epic) you can "Review Changes" by clicking the button in the top right hand corner of the screen, and then publish the changes to Jira.  

Does this answer your question?

Cheers

Mike


Tags: advanced-roadmaps

jira

jira-software
How can I to obtain permissions to create a plan?
Asked by Yolani Isabel Beltran Valenzuela:

When I go to the Plans button in Jira I only can see view plans, but I cannot to create a plan for my project. As a Product Owner for the project in Jira named "Loc: Mexico(PSGLBA)" I would like to be able of create a roadmap in order to have more visibility for the team work, deliveries and all planed work for future.


Answers:
author: Pramodh M
body: Hi [@Yolani Isabel Beltran Valenzuela](/t5/user/viewprofilepage/user-id/5016719)

Check with your Jira Admin Team to provide you the Advanced Roadmaps User Permission or Permission to a specific Plan to edit it

Advanced Roadmaps User Permission to Create, Edit and View all the Plans

![Plans_User.png](https://community.atlassian.com/t5/image/serverpage/image-id/212864i3F01A23D478B41A2/image-size/large?v=v2&px=999 "Plans_User.png")

Specific Plan Permission to edit the Plan

![Specific Plan Permission.png](https://community.atlassian.com/t5/image/serverpage/image-id/212865i393D4EB473F3FFB8/image-size/large?v=v2&px=999 "Specific Plan Permission.png")

Thanks,  
Pramodh


Tags: advanced-roadmaps
Is 'Portfolio for Jira', 'Advanced Roadmaps' and 'Plans' all the same product?
Asked by Darren:

it's been a few years since working with Jira, so I'm playing catchup a little...

I'm currently working with Jira Data Center version 8.22

I've noticed a 'Plans' top-level menu item.

I see nothing under 'Manage Apps \> Manage Apps' which suggests this isn't a plugin.

Also, a quick look online and it seems that 'Porfolio for Jira' was rebranded 'Advanced Roadmaps' (which I'm presuming is what's rendering the 'Plans' top-level menu) \<-- can someone confirm this?

Also, from what I can tell from the documentation, Portfolio for Jira / Advanced Roadmaps / Plans is now part of Atlassian's Jira offering since v 8.19 so is covered under the Jira Core and/or Jira Software license - am I right?


Answers:
author: Kishan Sharma
body: Hi [@Darren](/t5/user/viewprofilepage/user-id/618068)

Advanced roadmaps is automatically included with Jira Software Data Center from 8.15 and beyond. Since you are running on 8.22 you have got it natively in your instance.

Atlassian has rebranded Portfolio for Jira as "Advanced Roadmaps" as of May 13, 2020, so yes it renders the "Plans" in the top level menu.

You will find the app listed under "Application components" under Manage Apps.

You are correct in that the cost of Advanced Roadmaps is covered under Jira Software License.

Hope this helps.


author: Joseph Chung Yin
body: [@Darren](/t5/user/viewprofilepage/user-id/618068) -

As stated by [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) , the basic concepts and functionality are the same even it is now named "Advanced Roadmap for Jira". The configuration for the setup via Manage Apps UI (left pane), you will still find

![2022-08-22_21-30-18.png](https://community.atlassian.com/t5/image/serverpage/image-id/212183iBFF376FA66181F65/image-size/large?v=v2&px=999 "2022-08-22_21-30-18.png")

The key information that you need to be aware of is that "Live Plan" will be decommissioned, all plans will need to use the new improved UI. Please this article - [https://community.atlassian.com/t5/Advanced-Roadmaps-articles/Ending-support-for-the-Advanced-Roadmaps-Live-plans-Legacy/ba-p/1963824?utm_source=atlcomm\&utm_medium=email\&utm_campaign=immediate_general_article\&utm_content=topic](https://community.atlassian.com/t5/Advanced-Roadmaps-articles/Ending-support-for-the-Advanced-Roadmaps-Live-plans-Legacy/ba-p/1963824?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_article&utm_content=topic)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps

jira

jira-server
How to save the selected Hierarchy levels in a view (Basic or other)
Asked by Eric C:

Every time I load a Roadmap Plan (or refresh the current Plan) the Hierarchy levels are reset. From \<Highest\> to \<Lowest\>. Which is pretty annoying as it loads basically ALL the tickets, even if I only want t subset of them.

Assuming I have a hierarchy with 6 levels, and I only want to focus on \<Level 3\> to \<Level 4\>, after a refresh or at initial load of the Plan, it will be reset to: \<Level 1\> to \<Level 6\>. Ie, it will increase the loading time and I always have to re-select the wanted levels. Frustrating!

Anyway I could set/force those hierarchy levels in the url?  
Could a cache feature be implemented?


Answers:
author: Joseph Chung Yin
body: [@Eric C](/t5/user/viewprofilepage/user-id/366459) -

In AR plan (Cloud env), you can configure your plan (i.e. display only from Epic to Subtask etc..), then you can save it to a new view. When you access the plan again, you can just switch it to your saved view.

In the URL (the "vid is the view ID") example -

<https://yourcompany.atlassian.net/jira/plans/3/scenarios/3>?**vid=13**#plan/backlog

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

comments: author: Eric C
body: Actually I realized that if I let it run long enough, it would eventually change automatically from *Level 1 to 6* , to the selection I had saved in my view, ie *Level 3 to 4*. Previously, I would update manually the selection again as it showed 1 to 6 and took for ages to load all tickets.

Thanks for answering.


author: Joseph Chung Yin
body: [@Eric C](/t5/user/viewprofilepage/user-id/366459) -

If my suggestion helped you, please click on Accept answer when you have a chance.

Best, Joseph


Tags: advanced-roadmaps

jira

jira-cloud
Issue hierarchy for Advanced Roadmaps
Asked by James Wardle:

Hi.

I've set an issue type to be above Epic, as this is how we would like to group Epics. I'm confused why Capability has a 2 against it? Does that have any impact or is the hierarchy purely the order from top to bottom?  

![Screenshot 2022-08-22 at 11.26.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/212030iE480514B29EA626C/image-size/large?v=v2&px=999 "Screenshot 2022-08-22 at 11.26.16.png")


Answers:
author: Barnali Putatunda
body: Hey James,  

This is just to show the hierarchy level from top down. If you create another level on top of Capability, you would get no 3 assigned against it. So, basically issuetype in #2 is parent of issuetype defined in #1, issuetype in #3 is parent of issuetype defined in #2.  
It has no other impact.  

Cheers,  
Barnali

comments: author: James Wardle
body: Ah okay, that makes sense now. Thanks for the reply [@Barnali Putatunda](/t5/user/viewprofilepage/user-id/2541224)!


author: Giacomo
body: Hi James,

I'm not sure whether this will match your full use-case but you might want to check out my Collections app, which allows you to create multi-level Issue hierarchies:

[https://marketplace.atlassian.com/apps/1228301/collections?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1228301/collections?hosting=cloud&tab=overview)

Cheers,

Giacomo


Tags: advanced-roadmaps

cloud
Can we configure Adv Roadmaps to trigger errors against a timeboxed Initiative when children not...
Asked by Steve Josue:

Can we configure Adv Roadmaps to trigger errors against a timeboxed Initiative when children not all sized or included in future planned sprints?

We are in Data Center v 8.20.6

Currently we see no alerts when some of the issues are not sized or added into planned sprints and we would like to see that .

Thanks!

-Steve Josue


Answers:
author: Fabian Lim
body: Hi [@Steve Josue](/t5/user/viewprofilepage/user-id/4825717)

I don't think this is possible in the advanced roadmap module. However, you could use jira automation to send out notifications when children rickets are not sized.

Regards

comments: author: Steve Josue
body: In this organization, peoples emails would be "Blowing up" . I was hoping we could get a visual representation on roadmaps - similar to a child ticket finishing later than the parent, etc.


Tags: advanced-roadmaps
RoadMap View does not display Epic to Story Hierarchy
Asked by Mike Patel:

Created standard Project type (Software) in Jira version 8.20.10

Under Plans \> Create Plan  
Explorer Road Maps Configuration  
Source Data \> Issue sources \> Project XYZ Added

When loading up the Road Map Plan view none of my Epic to story are being displayed in the plan.


Answers:
author: Dave Mathijs
body: Hi [@Mike Patel](/t5/user/viewprofilepage/user-id/5012123) welcome to the Atlassian Community!

In your plan, above the Scope, you will see **Hierarchy** . Make sure that **Epic** is at least included (so either Epic or one or more levels above) is selected before 'to'.

You may also have Epics without a parent if your hierarchy contains an extra level above Epics.


Tags: roadmap
How do i build an advanced roadmap - also add in a custom field to the cases we have so i can track
Asked by Lara Millard:

In subject :)


Answers:
author: Curt Holley
body: have a read here: [Change how Advanced Roadmaps displays your timeline data \| Jira Software Cloud \| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/change-how-advanced-roadmaps-displays-your-timeline-data/)  

and

here: [Create a new plan in Advanced Roadmaps \| Jira Software Cloud \| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/create-a-new-plan-in-advanced-roadmaps/)


Tags: advanced-roadmaps