youngmon/atlassian-qna huggingface dataset:
Connection issues
Asked by Florian Croquet:

Hi,

I'm relativelly new to Sourcetree/Bitbucket . How ever since yesterday I have a loggin issue.  
I installed SourceTree/Bitbucket 3 weeks ago and so far it was working like a charm.  
Yesterday I did an update, I'm about to commit my code. But the software asked me to loggin .. that's strange. So I entered my account and password but I got an error, I change my password and once again the same error. I have absolutly no issue to log on the bitbucket website, it's very strange.  
Here's the issue : <https://imgur.com/a/S6Jopg3> (sorry part of the message is in french)

I installed sourcetree on another computer this morning and I have connexion issue to log in my account if I want to pull the code from the server ...  

Cheers,

Florian (Psichari)


Answers:
author: Ana Retamal
body: Hi Florian, welcome to the Community!

You might be affected by the recent bug between Windows Git authentication and Bitbucket. The older version of GCM that shipped with Git has a bug with Bitbucket. It seems to be partially fixed in GCM 1.17.0, but 2FA won't be fixed until 1.17.1.  
Our developers have submitted fixes to MS and are waiting for them to ship. We are about to start a private beta with a large amount of change and it will end up bundling the fixes as soon as they are available. This has been completely unexpected and our developers are working hard on it to get it fixed as soon as they can.

Thanks for your support!  
Ana

comments: author: Florian Croquet
body: Ok that's sad :/  

How can I follow the updates ? Your twitter account maybe ?   
Or sourcetree will update automatically ?   

Florian
Comment je peux synchroniser le sourcetree apr?s changement de l'emplacement d'un fichier ?
Asked by ELHANI Siwar:

J'ai chang? l'emplacement d'un fichier, il a disparu du Sourcetree et j'ai pas pu le r?cup?rer, comment je peux faire pour le modifier et le faire appara?tre de nouveau, et surtout comment je peux continuer ? travailler sur la m?me branche?


Answers:
author: minnsey
body: Hi  

I hope I've understood your question correctly.   

If you have moved the file but it has not yet been committed it should appear in the File Status view either with a deleted status, if it has been moved out of the repository, or a moved status.  

If the moved file has been committed, I'd suggest using the Log View and the Search view to look back through the commits and find where the file moved from/to.


Tags: language-fr
Can't login to SourceTree program, but can login to website
Asked by Elliander Eldridge:

I installed SourceTree 2.4.8.0, which appears to be the latest version that I am capable of installing since you moved to a version of .NET that cannot be installed on my computer, but I am having quite a bit of trouble finishing.   

I first logged in with a google account, but that login doesn't work in your program. It says that my cookies are disabled, but they aren't. I did purge both IE and Edge from my computer though. (well, remnants exist, because they can't officially be uninstalled, but they have been effectively disabled)  

Since that didn't work, I tried to login using your account system, but it wouldn't work so I tried creating a new account with my email, which said "It looks like you've tried to create an Atlassian account for XXXXXXXXXXXX @ xxxx .com. However, an account for that email address already exists."  

So I went and clicked to reset the password, and selecting one and it let me through in the browser at least. However, in the program it says:  

"Oops, you've made a malformed request.  

Often, clearing your browsers cache and restarting your browser will solve this problem.  
If that doesn't work, please contact support"  

yeah, that didn't work. I'm in a vicious circle here. I have the ability to login in both installed browsers - Chrome, and Firefox. The browsers have Cache enabled, and both have passwords store, and I can login there just fine.   

I was able to generate a license, but I can't seem to be able to put the license anywhere. It says I only have to login once.  

This page:  

<https://confluence.atlassian.com/cloudkb/oops-you-ve-made-a-malformed-request-when-resetting-atlassian-account-password-900816987.html>  

nor the program itself, makes clear which browser's cache it's looking at. Does anyone know? and is there any way I can just edit a file and put my license in manually?  

<br />


Answers:
author: Elliander Eldridge
body: Well, I found my own solution. Apparently SourceTree depends on Internet Explorer, of all things, to be able to register. I had to go in and restore it to my computer long enough to register. (seriously, why would any company force anyone to use that archaic garbage?)

I do have one other problem though: SourceTree says that it will automatically update. How do I disable this? Because, like I said before, the latest version requires a version of .NET that cannot be installed on my computer. I am concerned that if it started to update it would just break itself forcing me to re-install repeatedly. If that's not possible, what happens if it tries to install a version that cannot be installed?
What is the latest version of SourceTree that I can run?
Asked by Elliander Eldridge:

I tried installing SourceTree, but it said I needed to install .Net 4.7.2 - and, unfortunately, that isn't possible. When I try installing it on my Windows 10 machine, it says:  

"The .NET Framework 4.7.2 is not supported on this operating system."  

and, unfortunately, I cannot update to a version of Windows 10 that would support it because I had to outright destroy my computer's ability to update windows because the forced updates were disrupting work too frequently. In other words, I do not have and will never have the Windows 10 Anniversary update. (Oddly, I can install this on Windows 7 SP1, but not on this newer OS. Go figure...)  

I see here that you used to run with .Net 4.5 though:  

<https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-without-Net-4-5/qaq-p/22929>  

and the latest version I have installed appears to be 4.6.01038  

So, which is the latest supported version that I can install and run? (I think it's weird, btw, that you switched to a version of .NET that cannot even be run by most computers)  

and, of course, what features are lost by being forced to go with that old version?  

<br />


Answers:
author: Elliander Eldridge
body: After reading through the documentation, it appears to be SourceTree 2.4.8.0 - well, the documentation lists later versions, but I don't see that available for download.


Tags: .net
SourceTree Painfully Slow
Asked by Tim Ahrens:

Running Sourcetree 2.7.6 on a MacBook Pro (2015) 2.2GHz Intel Core i7 with 16GB Ram running v10.13.6 High Sierra

And, Just about anything I do takes way too long, I want to recommend SourceTree to coworkers because SO many things I do every day, Commits (with Diff, and auto selecting all modified files), Reset to Commit (Hard and Mixed), Switching Branches, Stashing Work, Pull Rebase, cherry-pick, etc., are SO simple to do - but they TAKE FOREVER.


Answers:
author: bgannin
body: Hi Tim,

Our apologies for the pain. We've got a beta starting right now that addresses known performance issues and offers a better experience all around IMHO.

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: Tim Ahrens
body: is it stable enough to try it out?


author: Tim Filler
body: Same here - is there anything coming / to be expected soon?


author: Tim Ahrens
body: Brian - hate to say it, but I was using the beta, it was OK, but whenever there are lots of files or lots of changes in a big file, it crawls and or locks up. When you released 3.0, I thought 'maybe it has a bunch of performance improvements', so I switched back to 3.0 - same problem. I am currently using the beta again, and keep hoping but it is still PAINFULLY slow, so often. I have switched over to using Fork a lot, but from a UI perspective SourceTree is superior, but 1 of 2 things is going to happen, and I'm not sure which will be first.

1. I will figure out how to use Fork to do everything I do in SourceTree and I will switch to Fork permanently

2. You guys will actually fix the performance bugs and I can stay with SourceTree


author: Jer Clarke
body: Thanks for the Fork recommendation. Looks like a good replacement for ST with a similar UI.

I'm looking to switch because I'm plagued by spinning-beachball system hangs when I click on diffs in the history. Totally makes the app useless and makes me horribly unproductive.

Hopefully it gets fixed and I come back, maybe Fork will solve my problems.
Can't push using sourcetree since last update. Version:2.6.10.0
Asked by icovill:

Pushing to bitbucket.

Authentication Failure

Can login to bitbucket using the same credentials


Answers:
author: Mikael Sandberg
body: Have you tried deleting the passwd file? If you are on Windows it's under C:\\Users\\\<your username\>\\AppData\\Local\\Atlassian\\Sourcetree

comments: author: icovill
body: Seems to have worked.
Cant fetch in SourceTree using app password - I get "Invalid username or password" error
Asked by Masoud Soltanveis:

This problem started yesterday when I wanted to fetch a branch. I invoked my app password and created a new one, but the issue wasn't fixed. It seems many developers have the same issue these days, and many of the solutions are for Visual Studio bitbucket extension. I know it's possible to use terminal window at this time, but is there any fix for SourceTree?


Answers:
author: bgannin
body: I think you might be running into this [known issue](https://community.atlassian.com/t5/Sourcetree-discussions/dev-team-Known-Issue-Bitbucket-Login-with-Git-Credential-Manager/m-p/863235).

comments: author: Masoud Soltanveis
body: Thank you, I left a comment under the post you mentioned. I'm still having the same issue.
i am unale to push to repository due to git@bitbucket.org:tardjo/test.git
Asked by marvintowett:

git@bitbucket.org:tardjo/test.git am getting this as a fatal error how and where to i add the

bitbucket.org , i add it what ? text file


Answers:
author: Yogesh Mude
body: HI [@marvintowett](/t5/user/viewprofilepage/user-id/1776920)

Welcome to the community!

Please provide the error details or attach the screenshot for the same.


author: Daniel Wester
body: We'll need more of the error message. But my guess is that your ssh key isn't added to your user?
Sourcetree????????????
Asked by giblock:

Bitbucket??????????  
?????????Sourcetree??????????????????????????ID??????????????????  
????????????????????  
???????2.6.10???

???????????<http://id.atlassian.com/> ???????????????  
??????Bitbucket????????????????????Git Bash?????????????????clone??????????

??????????????????Sourcetree??????????????


Answers:
author: Ai Hirama
body: ?????????????????????????

??????????????

???????Windows???????????Internet Explorer????????????????????????????????????????????????????????????

?????????????Windows???OS??????????????(?????????????????)?????????????

?????????????

comments: author: giblock
body: OS?Windows 7 Professional???

???IE?????????????MS??????????????????????????

?????WindowsUpdate??????????Sourcetree???????????????????????

????????????????

ID???????????????????

??????????

![Sourcetree-login-error.png](https://community.atlassian.com/t5/image/serverpage/image-id/29093i3E7F96B46F9317F0/image-size/large?v=v2&px=999 "Sourcetree-login-error.png")


author: Ai Hirama
body: ??????????????????

Sourcetree??????????IE????????????

id.atlassian.com????????????????????????????????IE?id.atlassian.com???????????????IE???????????????????????????????????????????


author: giblock
body: ?????????????????

IE???????????????OK???

??????Sourcetree???????????????NG???

???????IE???????????????????????????Sourcetree?????????????????????NG???

????????????


author: Ai Hirama
body: ????????????????????????????????????????

???Windows?Git???Bitbucket??????????????Git????????GCM???????????Bitbucket??????????????

???GCM 1.17.0???????????????2?????1.17.1????????  
???????????MS???????????????????????????????????????????????????????????????????????????????  
???????????????????????????????????????????

?????????????????????????????????????????????????


author: giblock
body: ???????????????

?????????????

???Sourcetree??????????????????????????????


Tags: language-ja
Can not clone repo from bitbucket with sourcetree and "Login with Google"
Asked by Pascal Buholzer:

Hi

We use Login with Google. Since a few weeks I can not use Sourcetree anymore to clone my repos. I can see all repos but during the clone process ("checking source"), there is always a prompt to enter my password (which I don't have since it is managed by Google). I also tried to create an App password and add it to Sourcetree as described here <https://confluence.atlassian.com/bitbucket/app-passwords-828781300.html> but it didn't work. Same issue as before.

I have this issue with differnt users and on different machines.

Best,

Pascal


Answers:
author: Pascal Buholzer
body: Any news here? It's really annoying and still persists.


author: bgannin
body: Are you using Bitbucket and Git on Windows by chance? There's a [known issue](https://community.atlassian.com/t5/Sourcetree-discussions/dev-team-Known-Issue-Bitbucket-Login-with-Git-Credential-Manager/m-p/863235) with that currently.

comments: author: Pascal Buholzer
body: Hmm, actually I don't know. I just installed Sourcetree (default configuration, on Windows) to be used with Bitbucket and "Login with Google". It always worked like this before. I don't know if this has anything to to with Git.


author: Pascal Buholzer
body: I tried the update and deleting all credentials in windows credentials manager but no success. Also, on some machines it works, on other it doesn't. Any news?
Login issue with Sourcetree
Asked by Mona Sood:

Hi Team,

Few of our organisation users are facing issue with Sourcetree while cloning source code from Bitbucket through https://.

They are asked for their credential number of times, also getting below error in source tree (version 2.6.9)

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks -c credential.helper= -c credential.helper="C:/Users/abc/AppData/Local/ATLASS\~1/SOURCE\~1/GIT_EX\~1/GIT-CR\~1.EXE" ls-remote https://\<bitbucket repository.git\>

Output:

Error: fatal: HttpRequestException encountered.

An error occurred while sending the request.

remote: Invalid username or password. If your organization manages your account or you've enabled two-step verification, create an app password to log in: <https://confluence.atlassian.com/x/9DJmMQ>

fatal: Authentication failed for 'https://\<bitbucket repository.git\>'

But rest of the other users are able to access via same steps and setting.

A solution /workaround would be highly appreciated.


Answers:
author: Daniel Eads
body: Hi Mona,

There do seem to be some issues currently with Microsoft's Git Credential Manager (GCM). Uninstalling GCM should resolve the issue you're seeing. There are a few ways to go about doing this but [the process documented here should help out](https://stackoverflow.com/questions/37182847/how-to-disable-git-credential-manager-for-windows/51017289#51017289).

After that, git should allow you to store credentials in the gitconfig itself.

Cheers,  
Daniel


Tags: bitbucket

bitbucket-cloud
Able to commit but unable to push
Asked by Salvatore Florio:

I am able to log into Bitbucket and commit from Sourcetree but, when trying to push, I obtain the following error message. The authentication data used are accurate.

"git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks -c credential.helper= -c credential.helper= \[REDACTED\]  
fatal: HttpRequestException encountered.  
An error occurred while sending the request.remote: Invalid username or password. If your organization manages your account or you've enabled two-step verification, create an app password to log in: <https://confluence.atlassian.com/x/9DJmMQ>  
fatal: Authentication failed for \[REDACTED\]  
Completed with errors, see above."


Answers:
author: Salvatore Florio
body: Removing the password file (as described in the link below) worked. The file can be found in:

C:\\Users\\USERNAME\\AppData\\Local\\Atlassian\\SourceTree

<https://community.atlassian.com/t5/Sourcetree-questions/Getting-quot-fatal-Authentication-failed-for-quot-error/qaq-p/624663>

comments: author: Ana Retamal
body: Glad you figured this out, Salvatore!

Have a good day :)

Ana
Unknown publisher with SourceTree for Windows
Asked by atwayne:

While running SourceTreeSetup-2.6.10.exe I am getting a warning from Windows Defender like this, is this expected?

Additional information:

I am on Windows 10 Enterprise.  
MD5 checksum of this setup file is a05ebf4dba953fa05c53000c68fe6139

![warning.png](/t5/image/serverpage/image-id/28915iD851B875253526EE/image-size/large?v=v2&px=999 "warning.png")


Answers:
author: atwayne
body: I guess this is because the setup file I downloaded has been corrupted.  
If that's the case please close the question... Thanks....

comments: author: Ana Retamal
body: Glad you solved this, Wayne.

If you need any further assistance, let us know!

Have a good day :)

Ana


author: Anna Shipman
body: This is nothing but Windows SmartScreen filter popup which occurs when the system is ubnable to verify the source of the program, here SourceTreeSetup-2.6.10.exe source is not identified by the system hence showing such warning.  

Here SourceTreeSetup-2.6.10.exe need to be digitally signed using a code signing certificate which will authenticate its validity and source to be trusted and you will be able to install it on your system without any defender alert or system warnings.  

This may help you to solve such Windows SmartScreen and other system warning alert:  
<https://signmycode.com/blog/what-is-windows-defender-smartscreen>
this about source tree
Asked by kiran onapakala:

I cant able to log in through the source tree while am cloning the code from bitbucket.

Its been two hours, the credentials are working if i login to bitbucket but its not working while clone from source tree.


Answers:
author: Ana Retamal
body: Hi Kiran, welcome to the Community :)

We'll need more info to help you solve this issue:

1. What steps are you following to authenticate?
2. Are you using Sourcetree for Windows or Mac?
3. Are you using Bitbucket Cloud or Server?
4. Can you send us some screenshots so we can see the problem

Cheers!

Ana
Can no longer authenticate
Asked by SpringerRider:

On Windows 2008 R2 VM

Everything was fine last night. I opened sourcetree and attempted to rebase and all I get it what is below. I reset my Atlassian PW. I am able to get to bitbucket.org. When I into

Tools/Options/Authentication and open up Default account for bit bucket.org: Yes

the Edit Hosting Account says Authentication OK. I do the Refresh Password and it says Authentication OK. This is leaving me dead in the water!!!

Please help.

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks -c credential.helper= -c credential.helper="C:/Users/LK0015/AppData/Local/ATLASS\~1/SOURCE\~1/GIT_EX\~1/GIT-CR\~2.EXE" fetch origin  
fatal: HttpRequestException encountered.  
An error occurred while sending the request.

remote: Invalid username or password. If your organization manages your account or you've enabled two-step verification, create an app password to log in: <https://confluence.atlassian.com/x/9DJmMQ>  
fatal: Authentication failed for '<https://bitbucket.org/ElanaBursten/uq/>'

fatal: HttpRequestException encountered.  
An error occurred while sending the request.

remote: Invalid username or password  
fatal: Authentication failed for '<https://bitbucket.org/ElanaBursten/uq/>'

fatal: HttpRequestException encountered.  
An error occurred while sending the request.

remote: Invalid username or password. If your organization manages your account or you've enabled two-step verification, create an app password to log in: <https://confluence.atlassian.com/x/9DJmMQ>  
fatal: Authentication failed for '<https://bitbucket.org/ElanaBursten/uq/>'

fatal: HttpRequestException encountered.  
An error occurred while sending the request.

remote: Invalid username or password. If your organization manages your account or you've enabled two-step verification, create an app password to log in: <https://confluence.atlassian.com/x/9DJmMQ>  
fatal: Authentication failed for '<https://bitbucket.org/ElanaBursten/uq/>'

Completed with errors, see above.


Answers:
author: Ana Retamal
body: Hi Larry, welcome to the Community!

There's a bug with Windows Git authentication and Bitbucket. The older version of GCM that shipped with Git has a bug with Bitbucket. It seems to be partially fixed in GCM 1.17.0, but 2FA won't be fixed until 1.17.1.  
Our developers have submitted fixes to MS and are waiting for them to ship. We are about to start a private beta with a large amount of change and it will end up bundling the fixes as soon as they are available. This has been completely unexpected and our developers are working hard on it to get it fixed as soon as they can.

Thanks for your support!  
Ana

comments: author: Joshua Leask
body: Is there a workaround?


author: kode54
body: I think a workaround is currently to generate a token manually on the site. Unless Bitbucket doesn't support that.


author: SpringerRider
body: 1. I cleared my pw file. I can do pulls it shows auth errors but continues to rebase.
remote: Invalid username or password
Asked by itsnottme:

Hey, I started getting this error today randomly.

<https://confluence.atlassian.com/bbkb/authentication-error-remote-invalid-username-or-password-942864127.html>

I tried all the steps present in the link, but still can't fix it.

I also tried Update Embedded for Git still the same problem.

Note: I am not using two-step verification.

Help would be greatly appreciated, thanks.


Answers:
author: itsnottme
body: 1. Update Embedded

2. Deleting AppData\\Local\\Atlassian\\SourceTree\\passwd

Fixed the issue.

comments: author: Ana Retamal
body: Happy to hear you could figure this out!

Have a nice weekend :)

Ana


Tags: authentication
Export subpages to Word, as individual files.
Asked by Magdalena Zagrodnick:

Hello.  
I have a question if this is possible. I have many logs in one area. I would like to export the logs individually to Word. If I want to export all of them, I select: Export with subpages.  
If I do this, I have a large file with many logs.  
Is it possible to export several logs at once, but get them as individual files?

Best regards

Magdalena


Answers:
author: Gloria Landsberg
body: Hi Magdalena,

In Confluence, you can export multiple logs at once, but as of my knowledge there isn't a built-in feature to export them as individual files directly. If the number of logs isn't too large, you can manually export each log individually by selecting them one by one and exporting them as Word documents.

Hope this gives you some direction to actions.


Tags: confluence-server

server