youngmon/atlassian-qna huggingface dataset:
Cannot access the support ticket i raised, and not listed in "My requests".
Asked by Ben Jones:

I raised a support ticket through <https://support.atlassian.com/contact/#/>

It gave me a link to the ticket, which i immediately clicked, but it told me "You do not have permission to view this request."

When I look at the list of "My requests", the new request isn't listed.

I did receive an email confirmation, but when I replied to it, the "Proxy Commenter" told me I didn't have permission.

The ticket is over a day old now, with no response in my email, so i'm worried it's lost in a hole. I tried raising another and the same thing happened.

How else can I contact Atlassian support?


Answers:
author: Daniel Eads
body: Hi [@Ben Jones](/t5/user/viewprofilepage/user-id/1124826) ,

I can confirm we've got two purchasing and licensing requests in the support portal for you. One has been assigned, although it looks like the customer advocate is still looking into your question and not responded yet.

I'll be following up with our team on the backend to check if there are any reasons you're not able to view the requests on the support portal. We'll follow up via email!

Thanks,  
Daniel \| Atlassian Community Support

comments: author: Ben Jones
body: Brilliant, thanks Daniel.

So community.atlassian.com is the place to go!


author: Daniel Eads
body: Hi Ben,

A customer advocate responded to your first request just under an hour ago. Hopefully that email went through! We've also just now corrected an issue with your account that was causing the permission error you saw.

Let me know if you didn't get the email with the resolution to your first question, or if you're still not able to see the issues in our support portal. Otherwise, I think this should be sorted out!

Cheers,  
Daniel


author: Soumyadeep Mandal
body: Hi [@Ben Jones](/t5/user/viewprofilepage/user-id/1124826) ,

Clear cache and data from your browser and also update your browser!

Then try to raise a support ticket!

comments: author: Ben Jones
body: Sadly this didn't work - nothing wrong with the ticket, something wrong with the permissions on my account


author: Soumyadeep Mandal
body: Hi [@Ben Jones](/t5/user/viewprofilepage/user-id/1124826) ,

Well, the situation is kind of odd because it never happens like that!

You can submit your request again!

and also make sure you are not using a free plan!

comments: author: Ben Jones
body: As I said before, I did try submitting again, and the exact same thing happened.

And I'm on a paid-for plan.

"It never happens like that", except when you're the edge case.

Is there another way of contacting support?


Tags: account

atl-ca

permission
How to change password if you signed in with regular google account?
Asked by BD:

I am having a similar problem. I went through these steps. However, I am not receiving the password reset email. Even in my spam folder.


Answers:
author: Ang?lica Luz
body: Hello [@BD](/t5/user/viewprofilepage/user-id/4185423),

Welcome to Atlassian Community!

Checking on our side, I didn't find any blocks or bounces related to your domain.

Are you using the "Continue with Google" option to login?

I see that on the site, your email has a domain that, when adding on Google, redirects to another one. Are you facing issues logging in with the same email you are using here in community or is it another one?

Regards,  
Ang?lica
Access to Confluence for external users
Asked by Sofia Maridaki:

Dear all,

We have some mates that they don't have our company email accounts but they work for us, and we need to they have access to our Jira board and confluence pages.

Could you please help me?

Thank you in advance

Sophia


Answers:
author: Adarsh
body: Hi [@Sofia Maridaki](/t5/user/viewprofilepage/user-id/4167074) ,

Admins can easily invite users from any domain to you confluence / jira. You can find more about it here - [Invite a user](https://confluence.atlassian.com/cloud/invite-a-user-744721624.html) . If you are an admin, you can turn on the [ability for any user to invite other users](https://confluence.atlassian.com/cloud/specify-how-users-get-site-access-744721636.html#Specifyhowusersgetsiteaccess-Userinvites) into your confluence / jira.

-Adarsh


Tags: account
How do I save or "bookmark" community threads?
Asked by Monique vdB:

I would like to bookmark or flag certain disucssions in the community that I find helpful. I see that I can "LIKE" something, but cannot find the way to return to items that I've liked via my profile. What am I missing? Thanks for the help.


Answers:
author: Jack Brickey
body: I have had this on my wish list for a long time now. The concept has been discussed but no development kicked off as yet. While one could us a tag for this...please don't. We already have an unmanageable ever growing list of tags. Some folks have used external means of capturing these, e.g. a Confluence page where you drop in links. A table works well for this: Link \| Description \| Notes.


author: Monique vdB
body: [You can now bookmark content!](https://community.atlassian.com/t5/Announcement-articles/Community-release-notes-for-February-7-2023/ba-p/2263060)

In order to save a piece of content, use the meatball menu on any post or comment and select "Bookmark."

![Screen Shot 2023-02-07 at 11.30.33 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/238779i17324FC1976F4722/image-dimensions/269x177?v=v2 "Screen Shot 2023-02-07 at 11.30.33 AM.png")

To find your bookmarks, click on your avatar and then **My bookmarks.**

![Screen Shot 2023-02-07 at 11.31.26 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/238783i938AFCC92F3CFB6C/image-dimensions/208x212?v=v2 "Screen Shot 2023-02-07 at 11.31.26 AM.png")

Your bookmarks will appear in your Settings menu, with the content you are Watching. From there, of course, you can remove any bookmarks you no longer need.


author: Liam Green
body: As Jack said - it's something a lot of people have said is needed. I've had a brief exchange with one of the Atlassian developers - link below if you're interested in having a read, so maybe in the future.

<https://community.atlassian.com/t5/Feedback-Forum-discussions/Suggestion-for-a-Starred-page-within-Community/td-p/1493898>


author: Ollie Guan
body: Interesting topic, currently I can only save and classify through the browser favorites, if there are other good ways, please let me know.


author: Walter Buggenhout
body: Hi @\[deleted\],

You can **Watch** many things in the community.

Then, you can find a list of all the things you're watching from your settings:

* Click on your profile picture
* Select *Manage Settings*

If you are doing this very actively, it is a good idea to do some housekeeping there and clear out some of the stuff you no longer want on your radar.

On top of that, I personally use my browser bookmarks as well to keep placeholders to some very specific pages that I frequently visit.

And while you're in the settings anyway - do have a look at the general settings and notifications frequencies as well. Some really useful tweaks about notifications there too!


Tags: community

feedback-forum
Access for external users
Asked by Cosimo Zecchi:

Hi all, I have a free jira cloud account.   
My team is composed of 10 users and we use it for our projects.  
On some project we'd like to give our customers access to the account, in order to make them follow the progress.   
Is it possible to create guest account to single projects?  

Thank you in advance


Answers:
author: Daniel Eads
body: Hi Cosimo, welcome to the Community!

Jira Cloud's permission schemes and [anonymous access](https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/) capabilities are a part of the paid subscription levels. If you've got a project where the information is not confidential and you're ok sharing all the issues openly, upgrading to the Standard plan and using anonymous access would allow your customers to see the issues by simply clicking on a link.

If you're possibly interacting with your customers, you could consider using Jira Service Desk. On the Free tier, you can have 3 Service Desk agents and an unlimited number of customers. The customers would need to be added in your service desk portal and listed as participants on the issues you wish to share with them. This should allow you to interact with them on the issues as well; in addition to seeing the information you've set to display on the request type in the Service Desk customer portal, they can also comment on issues.

I hope that helps! For recap, I think you have two options to fit your use-case:

* Upgrade to the Standard plan and use anonymous access
* Use a Service Desk project (add Jira Service Desk to your site on the Free tier if you need) and add your customers as participants on the issues they're interested in

Cheers,  
Daniel \| Atlassian Support


Tags: account
Delete an account
Asked by Ronen Alalush:

Hi,  

I have an ATALSSIAN account provided by my organization.

My organization had been acquired in the last year by another organization.

The account for ATALSSIAN remained with the same email/password of the previous organization.  
A few days ago I couldn't access to my account and mistakenly opened a new account   
with my **++new++** organization email (which might need to be used by the organization in the future). eventually, I succeeded to login with my old email.  

My question is:  
I would like to delete my new account which opened by me but still to be sure that my organization could use the same email to open for me new account in future (if these will be the decision).  

Hoping I was clear with my description.  

Thank You All

Ronen


Answers:
author: Kelvin Hong
body: Hi [@Ronen Alalush](/t5/user/viewprofilepage/user-id/4142661)

I would love to have a chat with you to get your perspective on a piece of work we're currently working on around the change email experience, considering that you went through one of the main use-cases of having an email change associated with an organisation acquisition.

If you are happy to chat more around your perspective and help us run through a prototype, could you please send me through an email at [khong2@atlassian.com](mailto:khong2@atlassian.com)? We will provide a thank you gift for your time.

Cheers,

Kelvin (Designer - Identity)


author: Prince Nyeche
body: Hi [@Ronen Alalush](/t5/user/viewprofilepage/user-id/4142661)

If your new account using your company's domain name and is managed by your organization, you can send a report to your organization's administrator to delete the account. I'm certain you cannot delete the account on your own.

As long as you create an account with an email address on Atlassian suite, it can create an Atlassian account for you. so in future, if you want to use it can be used.


Tags: account

delete
Contact billing department
Asked by Rick Morayniss:

I seem to have been billed incorrectly.

I have the reference number of the invoice, but not the invoice itself.

How can I get a copy of the invoice?


Answers:
author: Daniel Eads
body: Hi Rick,

You should be able to access invoices at [the invoices section of the Orders tab in my.atlassian.com](https://my.atlassian.com/billing/paidorders) . But if for some reason you're unable to locate the specific invoice you need, you can also contact our billing and licensing team [by opening a billing and licensing case in our support portal](https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing&reason=request_invoice) .

Cheers,  
Daniel \| Atlassian Community Support

comments: author: Rick Morayniss
body: Thank you, that solved my issue


Tags: atl-ca

billing

contact
Enforce or set passwords for users
Asked by Yatish Madhav:

Hi there

We are looking to move away from G Suite integration soon. I was looking for this and could not find anything specific. I did look at the Password management under Security settings though but that does not help much in terms of this.

What I am looking for is ... Can we set the password for all of our Atlassian users (currently managed from G Suite), as opposed to have the users reset it, and then we can share that with them using our password manager?

We can disconnect G Suite but would like to understand the full process and set the expecatation for staff as well.

Thank you  
Yatish


Answers:
author: Daniel Eads
body: Hi Yatish,

The process of setting passwords first-time for Atlassian accounts involves email access. A link is sent to the email of the user which lets them verify their email address (by clicking the link) and set a password for their account.

By claiming your domain in Atlassian Cloud (you may have already done this), you can set [a basic password policy that enforces a level of password strength you select](https://confluence.atlassian.com/cloud/password-policies-938859739.html) for all users. By subscribing to Atlassian Access, you can enforce [additional authentication policies](https://confluence.atlassian.com/cloud/authentication-policies-1018779823.html) such as multifactor authentication, password rotation, and session duration.

If you would like to set passwords in advance (instead of letting users chose their own passwords based on requirements you set), then you'll need to do so in a separate directory that you [use as a SAML identity provider](https://confluence.atlassian.com/cloud/saml-single-sign-on-943953302.html) . G Suite is one such identity provider, others such as Okta, ADFS, Azure AD, etc could be used for this as well.

Cheers,  
Daniel

comments: author: Yatish Madhav
body: Hi [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) - thanks for the response. OK I see.

So in essence, this is 2 fold - Either 1) we have a Atlassian Access subscription for all our users to set the advanced polices, set up a SAML IDP, etc or we give the users liberty of choice to set their own passwords and we enforce a basic password policy? Is my understand and conclusion correct there?

Thank you


author: Daniel Eads
body: Yes, that's correct!


Tags: account

g-suite
Can't set up G Suite sync for new organization
Asked by Kristaps Berzinch:

I am trying to set up G Suite sync for my organization for Confluence Cloud, but I'm stuck on a page that says
> We could not retrieve information for this organization. Refresh the page to try again.

I have tried refreshing and logging in to an incognito window. Neither helped.


Answers:
author: Kristaps Berzinch
body: The error message went away after a little while.


Tags: account
Not Recieving Verification Emails
Asked by legacy_crivet:

I'm attempting to access a Jira board and Bitbucket for a project I've been added to, and when attempting to access any of the resources, I get a message stating i need to re-verify my account, but I'm not receiving any emails.

I've checked spam, i've attempted to update the email address but nothing appears to be going through.

Odd part, I did receive the 'Welcome to Community' email when went to post this question... so surely it's not the email address...

Any help appreciated


Answers:
author: Daniel Eads
body: Hi there, welcome to the Community!

I've had a look at our email system and found that your organization appears to have blocked the IP addresses we're using with out email service provider for Jira and Bitbucket Cloud. The Community uses a separate mail relay, which is why you were able to receive the "Welcome to Community" email.

To remedy this, you'll need to contact your organization's email administrator and ask them to remove the block related to Atlassian Cloud. Your administrator should be familiar with doing this, but if a pointer is helpful, [here are some instructions on removing blocks in Office 365](https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/configure-the-connection-filter-policy?view=o365-worldwide) .

The response we get from your mail server is here, if your administrator requires it (IP address replaced by "a.b.c.d":

```
550 5.7.1 Service unavailable, Client host [a.b.c.d] blocked using Customer Block list AS(1420)
```

And here are the specific IP ranges Atlassian Cloud uses for outgoing email, from [our Cloud IP ranges and domains listing](https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html) :  

    167.89.0.0/17, 192.174.80.0/20, 147.253.208.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231

Cheers,  
Daniel

comments: author: legacy_crivet
body: Looks like that was the issue.

Thanks for the help!


Tags: account
How do I delete an Administrator?
Asked by Ingrid Brodin:

Hello,

One of our account administrators is no longer working for our company and I need to delete her from our account. How do I do this?


Answers:
author: Walter Buggenhout
body: See the article [@elizabeth_jones](/t5/user/viewprofilepage/user-id/3739559) is referring to. In case you are referring to the administrator's account as a billing/technical contact in My Atlassian, [this article](https://confluence.atlassian.com/cloudkb/transfer-jira-or-confluence-account-ownership-to-another-user-691012069.html) may be helpful as well.

Should you have problems accessing your company's My Atlassian account, it's best to reach out to Atlassian support directly.


author: elizabeth_jones
body: Hi Ingrid: Here is a great article on how to do that: <https://community.atlassian.com/t5/Atlassian-Access-questions/How-to-remove-an-Org-and-site-admin/qaq-p/1149870>

Let us know if this helps.


Tags: account
Infinite login loop when using Brave Browser
Asked by mrjoshwoodcock:

Using the latest brave web browser I am infinitely re-directed between <https://id.atlassian.com/> and <https://start.atlassian.com>

I have tested on Chrome and it works just fine. What is odd is that I can log into Atlassian using brave on different Jira accounts. I have tried deleting my cookies.

In the end the I had to navigate to <https://id.atlassian.com>, click the stop button so that I did not get re-directed to start.atlassian.com, then disable add blocking in brave. Finally after I did that it worked.

I think if the application cannot work with add blockers, there is something flawed with the design.


Answers:
author: Daniel Eads
body: Hi, welcome to the Community!

Jira Cloud uses id.atlassian.com for authentication before passing your session back to the actual Jira site at your \<site\>.atlassian.net. Brave's Shield by default blocks cookies between domains. Since these are different domains, the Shield settings in Brave don't apply cleanly across the application - even if you've disabled Shield at one point, it takes a couple prods of Shield tweaking to get everything flowing well.

This isn't unique to Atlassian; I've reported this issue to Brave and noted many other sites reporting the Shield cookie blocker breaking IAM. It's notable that uBlock Origin, Disconnect, etc. don't have the same effect that Brave Shield does here. Hopefully it's sorted and "just works" soon.

In the meantime, [you can follow the instructions on this post for deactivating shields in all the necessary places](https://community.atlassian.com/t5/Jira-questions/Re-Jira-cannot-login-with-new-Brave-Browser/qaq-p/1186515/comment-id/377455#M377455).

Cheers,  
Daniel


Tags: account
What is the difference between site access and access to a project?
Asked by Syed Shahriar:

Is someone with site access able to see all projects? How can I make people access to only particular project?


Answers:
author: Mone Dileep Kumar
body: Hi Syed,

This is in the cloud right. So here the site access means just you are giving him the permission to access the site. If it is for project wise. You may need to work in the Permission schemes in Jira. Please find the below link for the same.

<https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html>

Thanks and Regards

Mone Dileep Kumar

comments: author: mavo masua
body: thats cool .


Tags: account
How to sign in with a different Google account
Asked by jtuzman:

Most of my use of Atlassian products is on my company's server (confluence.mycompany.com etc).

When I access this community, or other Atlassian cloud products, I am signed in with my personal Atlassian account, tied to my personal Google account. But I *want* to sign in using my work Google account.

I can click "Log Out" but when I click "Log In" or "Sign Up" it goes directly to my personal account with no chance to choose a google account or anything. I'm only here right now via Incognito mode!

How do I fix this?


Answers:
author: Ang?lica Luz
body: Hello [@jtuzman](/t5/user/viewprofilepage/user-id/3568299),

Thank you for reaching out to Atlassian Community!

When we login on an Atlassian product or login on id.atlassian.com with one account, it means that any Cloud product that we access using the same browser will automatically be logged in with the current account.

It happens due to the Atlassian account migration that happened in 2017. Atlassian account is a single sign-on service for our cloud products like Jira Software, Core, Service Desk, Confluence, Bitbucket, Trello, and also Community.

If you need to use different accounts for Community and for Jira, it will be necessary to use incognito mode or another browser.

There is a feature suggesting improvements for this:

* [Easily switch between Atlassian Accounts](https://jira.atlassian.com/browse/ID-6456)

Please, click on vote and watch to receive updates about the feature.

Regards,  
Ang?lica


Tags: account
As a client from India, we want to know the tax implications when payments are made thru Credit Card
Asked by RAMANATHAN B:

As a client from India, we want to know the tax implications when payments are made thru Credit Card on monthly basis.

We need to know whether 10F certificate requested by Tax consultant will be provided or not?


Answers:
author: RAMANATHAN B
body: The Document 10F has been received, Thanks. However, we need to know the other payment modes available. Can we be given invoice with grace period of 7 days to make the payment as the expenses need to be made from Company expenses instead of Credit Cards.

Kindly update us with other payment modes available for making monthly payments.

comments: author: Daniel Eads
body: The payment options with details are listed on [this licensing questions page](https://www.atlassian.com/licensing/purchase-licensing/howtopay). The evaluation periods should be lengthy enough to provide a grace period (30 days), but please reach out to our customer advocate team via the support portal above if you are still working to get payment details in order near the end of the evaluation period. Cheers!


author: Daniel Eads
body: Hello [@RAMANATHAN B](/t5/user/viewprofilepage/user-id/3329773) , thanks for this question!

While it's not publicly posted, our customer advocate team can quickly provide this form for you. Please [open a case in our support portal](https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing) noting that you need the 10F form, and our customer advocates can attach it to your support case.

Cheers,  
Daniel


Tags: account

atl-ca