youngmon/atlassian-qna huggingface dataset:
Copy or Move Export to PDF Template from old space to new space
Asked by Coco Lam:

Hi all, how can I copy the all "EXPORT PDF Template" from the old space to the new space, rather than creating the templates one by one from the beginning manually as it consumes time.


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Coco Lam](/t5/user/viewprofilepage/user-id/5267173) welcome to the community!

Are you using Confluence Server/DC or Cloud? Either way I don't think there is a way from UI to do this. I would suggest using REST APIs to get to those space templates and then create it in the new space:

**Cloud**

* [Get content templates](https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-template/#api-wiki-rest-api-template-page-get) / [Get blueprint templates](https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-template/#api-wiki-rest-api-template-blueprint-get)
* [Create content template](https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-template/#api-wiki-rest-api-template-post)


Tags: unknown-hosting-type
confluence login times
Asked by arno:

Hi all

We recently wanted to count the login times of users (similar to the statistics on jira) and the user's operation time, is there any way to find these two results


Answers:
author: Rilwan Ahmed
body: Hi [@arno](/t5/user/viewprofilepage/user-id/5102882) ,

Confluence does not store this information.

A suggestion request was raised long back and it is not implemented. Please watch and vote the ticket [CONFSERVER-55854](https://jira.atlassian.com/browse/CONFSERVER-55854) for updates.

comments: author: arno
body: Hi [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861)

Thank you for your reply

Will such information be recorded in the confluence database? Can I get the corresponding data through sql statements? Or do I calculate it manually


author: Rilwan Ahmed
body: Hi [@arno](/t5/user/viewprofilepage/user-id/5102882) ,

Confluence does not store successful login count in the database.


Tags: confluence-server

server
Log-out all users
Asked by Dennis Kolic:

Hello!  
Soon is our summer vacation and we lock our entire office for two weeks. I would like to take this opportunity and **log out all users from all devices** . And this is because, for example, some users have remained logged in the meeting rooms. Also, some PCs are maintained by external partners. So I would be happy if someone could help me with my question, if there is a way to logout all users. For one account I know how to do it: (<https://support.atlassian.com/atlassian-account/docs/manage-recently-used-devices-for-your-atlassian-account/>)

Thanks for an answer and have a nice summer everyone!


Answers:
author: Sachin Dhamale
body: Hi [@Dennis Kolic](/t5/user/viewprofilepage/user-id/5101634) ,

For that you need to setup the authentication policy and for that you need to verify the domain. refer this [doc](https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/)

There you can mention the idle time. so automatically all people will be logout if the idle for long period of time

Accept the answer if it helps.

Thanks,

Sachin

comments: author: marc -Collabello--Phase Locked-
body: As an addition to [@Sachin Dhamale](/t5/user/viewprofilepage/user-id/785689) answer: You need Atlassian Access for this to work. Atlassian Access is another Atlassian product.


author: Sayed Bares [ServiceRocket]
body: [@Dennis Kolic](/t5/user/viewprofilepage/user-id/5101634)

I am afraid to say there is no option to force users to logout. It's possible only by resetting their passwords, but it won't work if you use SAML.

There is a feature request suggesting the implementation of this ability:

* [Force managed accounts to log out](https://jira.atlassian.com/browse/ID-7216)


author: marc -Collabello--Phase Locked-
body: Hi [@Dennis Kolic](/t5/user/viewprofilepage/user-id/5101634) ,

Atlassian users are logged in independently of your specific Confluence instance.

That means you can't log out the users, because their login could also apply to another Confluence or Jira instance.

However you could revoke access from your Confluence instance. This might be a lot of work, because you'd also need to restore access with the correct permissions, and some things in your Confluence instance might depend on specific user accounts being present.


Tags: cloud

confluence-cloud
Moved pages are still visible in page tree of old space, but also in hierachy of new space
Asked by Victor Venz:

Hi all  

I am attempting to move a page and all her 200 children so a different space.

The parent page is still visible in the old space.  
When I try to unfold the children pages, it's loading endlessly.  
When I open the page, it opens, but in the new space.  
When I check "reorder pages" in the new space, I see the parent page and all children pages underneath.  

How to proceed from here? My goal is to have the parent page and all children visible in the page tree of the new space.  

All the best,  
Victor


Answers:
author: Victor Venz
body: Waiting solved the problem.  

Until I had created the ticket 30 minutes had passed and the pages were moved correctly.


author: Rilwan Ahmed
body: Hi [@Victor Venz](/t5/user/viewprofilepage/user-id/4324871)

Move page action with many child pages takes time to reflect the changes.


Tags: cloud

confluence-cloud
View permission in Confluence
Asked by Tatiana Marti:

Hello,

Our users have sent us a request that we don't know how to handle (and we don't know if it's possible).  
They have a space with a public part and a private part. In the private part, they have several sub-parts, including one in which they write documents that will eventually be public. They would like to be able at the time of the finalization, to allow a group of users, to access the page in reading (even in writing) to validate it.

In this capture the blue part is public, the red part is private, and they want for the yellow part a private part but with an exception.

Thanks for your help

Tania

![OrganisationConfluence-SpaceD2I.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/268516i7F9030C696AD6A7E/image-size/large?v=v2&px=999 "OrganisationConfluence-SpaceD2I.jpg")


Answers:
author: Ollie Guan
body: Hi [@Tatiana Marti](/t5/user/viewprofilepage/user-id/4222631) ,

Unfortunately, based on the inheritance relationship of page access permissions, this is not possible.

The easiest way is to move Subject 1\~3 to the subpage of Part 1 or 2, and reset the access restrictions according to your needs.

comments: author: Ollie Guan
body: Confluence has three layers of permissions: system, space, and page.

For example:

1. System authority is the door to the home;

2. The space authority is the door of the bedroom;

3. Page authority is a locked drawer in the bedroom;

If you want to get the files in the drawer, then you must have the house door + bedroom door key;

If you need to access the pages of a certain space, you must have the View permission of the system and space.

Confluence is a platform for sharing, collaborating, and breaking down barriers.

In terms of permissions, you can only choose to prohibit viewing of special pages.

If you need to let users see a specific page:

1. Give the user system and space access rights;

2. Set restrictions on other pages in the space;

Remember that Page View permissions are inherited, and all parent page restrictions cascade to child pages and are irreversible.

If you think this is troublesome, you are right.

As mentioned above, sharing and collaboration are the value brought by this tool. If you really only allow users to visit a specific page and choose to create a separate storage space, it may is a better choice.


Tags: server
Do admins need to be part of the user-groups?
Asked by Claire:

When assigning users to groups on set up do admins need to be part of the user groups?


Answers:
author: Evgenii
body: Hi, [@Claire Jamieson](/t5/user/viewprofilepage/user-id/5260320)

No, it's not necessary. Jira Administrators have rights to add to groups, and they don't need to be part of them.

comments: author: Claire
body: Ok, what about site admins versus confluence/jira admins?

it's a small team so the site admins are also the confluence/jira admins too.

Do I need to keep all these groups or can I slim them down?

![atlassian group admins.png](https://community.atlassian.com/t5/image/serverpage/image-id/268510i0D7114680F0C0555/image-size/large?v=v2&px=999 "atlassian group admins.png")


author: Evgenii
body: User groups in Confluence are primarily used for managing permissions and access control within the system. By assigning users to groups, you can simplify permission management by granting group-level permissions instead of individual permissions. This way, when you add or remove users from a group, their access rights automatically adjust based on the group's permissions.

Administrators, on the other hand, have broad system-level access and can perform administrative tasks regardless of their group memberships. They have access to all features and functions by default and can override or modify group-level permissions if necessary.

Answering on your question - If it's small team, and all users are admins, there is no necessity to add them to other groups. You can use group confluence-admins.

But in common practice, with big teams or companies it must not be done.


Tags: cloud

confluence-cloud
confluence storage format xml schema
Asked by sri lakshmi:

i'm looking for confluence storage xml schema which I can use to convert from xml to html or js

Any leads is appreciated


Answers:
author: Sayed Bares [ServiceRocket]
body: [@sri lakshmi](/t5/user/viewprofilepage/user-id/5266110)

Go to your page \> Click on "..." \> Advanced Details \> View Storage Format


Tags: cloud

confluence-cloud
Newly import space has restrictions. Org Admins have no access
Asked by Claire:

I newly imported a wiki space from one cloud instance to another, and although everything seems ok, I have gone back into it, and it's fully restricted.

None of the other org admins can see the space. I can see it but not do any sort of editing.

We are on a free plan. There is no way to restrict pages, but it's worrying that the 4 org admins are locked out.

There is a mention of Microsoft teams for confluence in one of the messages. I don't have this app installed, and when you click to request access, we don't get an email.

Can anyone help with this issue![20230712 Jira access issue.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/268512i28E8CE02BC27E7B0/image-size/large?v=v2&px=999 "20230712 Jira access issue.jpg")![20230712 Jira access issue 1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/268514iE1AABB7AA52CA97A/image-size/large?v=v2&px=999 "20230712 Jira access issue 1.jpg")![20230712 Jira access issue3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/268513iC054AD75BED45599/image-size/large?v=v2&px=999 "20230712 Jira access issue3.jpg")![20230712 Jira access issue2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/268511iD6B365CFEE1B1129/image-size/large?v=v2&px=999 "20230712 Jira access issue2.jpg")![20230712 Jira access issue4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/268515i918BD02D1F19A46D/image-size/large?v=v2&px=999 "20230712 Jira access issue4.jpg")


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Claire Jamieson](/t5/user/viewprofilepage/user-id/5260320) This is probably happening due to old instance which may have been in different plan and the page was restricted to certain people. When you moved it to your Free plan you were no longer able to change the page restriction because this feature is only available in non-free offerings:

* <https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/>


author: Rilwan Ahmed
body: Hi [@Claire Jamieson](/t5/user/viewprofilepage/user-id/5260320) ,

Please check if the required access was granted on source confluence space for the required users before the migration. If access was restricted in source, same will be applied to migrated space.

**Please note:** Permissions and restrictions aren't customizable on the free plan.


author: Claire
body: I have got round this issue by trying the standard plan, but I would still like to know what the issue is. if a free plan as no permission, how can it suddenly lock out the org admins? that's a little concerning.


Tags: cloud

confluence-cloud
I'm unable to create Tabs in confluence for my shift roaster to update for every month in tabs
Asked by Srikanth Dodi:

Hi Team,

Good Morning!!

I'm unable to create Tabs in confluence for my shift roaster to update on every month in different tabs. Can you please help me how can this achievable. ?

Regards,

Srikanth.

Mobile: +91-7448821187


Answers:
author: Mattia _bitvoodoo ag_
body: Zoriana brings up an important aspect here. The app should be selected based on the requirements.

There is a third type in addition to the two mentioned above. Often the information that you want to centralize and structure on a page using tab navigation is already available as Confluence pages, blog posts, or other content. You don't want to manually duplicate the content for the display in the tabs.

I recommend evaluating as well apps that allow the selection and display of already existing content with just a few clicks.

I'm not mentioning any of the apps that allow this here because I'm biased. I recommend evaluating and trying out several of the apps listed [here](https://marketplace.atlassian.com/search?product=confluence&query=tabs).


author: Mattia _bitvoodoo ag_
body: Hello [@Srikanth Dodi](/t5/user/viewprofilepage/user-id/5266916)

Welcome to the community.

Confluence does not offer a native solution to create tabs. For this purpose, one of the 3rd party apps listed [here](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=tabs) is needed.

If you already use one of these apps and have problems with the creation of tabs, I recommend you to visit the Marketplace listings of the app in the link above and contact the vendor's support.

Best regards,  
Mattia


author: Zoriana Bogutska_Adaptavist_
body: Hi [@Srikanth Dodi](/t5/user/viewprofilepage/user-id/5266916)

As Mattia has mentioned, you need to use one of the apps from Atlassian Marketplace.

There are two types of them: apps that provide only tab macros and ones that include complex of macros for content formatting in Confluence. For example:

* [Tabs for Confluence](https://marketplace.atlassian.com/apps/1222536/tabs-for-confluence?hosting=cloud&tab=overview&utm_source=Atlassian-Community&utm_medium=referral&utm_campaign=Comment_Im-unable-to-create-Tabs-in-confluence-for-my-shift-roaster-to-update-for-every-month-in-tabs_20230821)
* [Content Formatting Macros for Confluence](https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?hosting=cloud&tab=overview&utm_source=Atlassian-Community&utm_medium=referral&utm_campaign=Comment_Im-unable-to-create-Tabs-in-confluence-for-my-shift-roaster-to-update-for-every-month-in-tabs_20230821)

The last app provides must-have macros for content in Confluence: tabs, buttons, cards, numbered headings, banners, backgrounds etc. So consider what your team needs more and choose what works for you better.

Let me know if you have any questions (my team developed apps' links to which I've added).

Zoriana


Tags: cloud

confluence-cloud
Is there a way to disalbe link preview when editing the page?
Asked by Adam Brandizzi:

It is useful that links are displayed with a preview box showing their title and favicon. Yet, when editing the page, these links flicker between the URL and the preview. Like this:

![nj7jp-9jsmd](https://community.atlassian.com/t5/image/serverpage/image-id/268473i997741C44C0A7AE4/image-size/large?v=v2&px=999 "nj7jp-9jsmd")

This is really annoying, makes the page slow and even led to some wrong changes.

Is there a way to disable title preview only in edit mode? If no, is there a way to disable it on my personal preferences (instead of reconfiguring the entire Confluence)?

(Ideally, that flickering would never happen, but I feel I have more chances by just disabling the preview.)


Answers:
author: Brant Schroeder
body: [@Adam Brandizzi](/t5/user/viewprofilepage/user-id/4680917) I believe you can change your link preference here and it will change it <https://id.atlassian.com/manage-profile/link-preferences>

comments: author: Adam Brandizzi
body: Thank you! I'd like to change the default only when editing, but that will be helpful enough. I can enable link preview manually later.


Tags: cloud

confluence-cloud

link
What version of confluence is my XML export from?
Asked by joecline:

I have a (very) old Confluence XML export. It lists info in the exportDescriptor.properties as follows:

```
#Mon Sep 17 21:42:26 CDT 2012
exportType=all
buildNumber=4007
backupAttachments=true
```

It also has an entities.xml file that shows the confluence data and meta data. I see the latest versionHistory element is 4007 in the entities.xml file.

In the same level as the above two files are attachements, config, and plugin-data folders.

I'd like to import this into the cloud and I setup an instance, but I can't get it to import for the life of me.

1. Can you tell me what the confluence version is? I read a post that the first two digits of the build number were the version, but that was from well after this backup so I'm not sure it's still that way.
2. Is there a multistep conversion I can do to get the import to work? I was able to get the Jira XML backup from the same year uploaded to cloud by upconverting then importing.

I can manually get all the data from the XML file, but I'd prefer to avoid having to rename all the attachments, and cust and pasted the data out if at all possible.   

Thanks in advance.


Answers:
author: Dan Breyen
body: Hi [@joecline](/t5/user/viewprofilepage/user-id/5019025) I found this article on the Atlassian Developer website. [Confluence Build Information](https://developer.atlassian.com/server/confluence/confluence-build-information/)

There isn't an exact match, but it probably gets you close. I don't know about the conversion process.

Hope that helps.

comments: author: joecline
body: It helps very much. Thanks for that!


Tags: cloud

confluence-cloud
Why am I getting the message "We couldn't load the file" when I try to upload a PDF to a page?
Asked by Celia Boltansky:

Hello,

I successfully uploaded 15 PDFs to my Confluence page, but 4 uploads failed. I tried compressing them, changing file names, etc., but they continue to fail. It's unclear to me why they are failing, as they are all from the same batch of PDFs as the other 15 that successfully uploaded.

How do I fix this issue so I am able to smoothly and successfully upload these PDFs to my page?

Thank you!


Answers:
author: Brant Schroeder
body: [@Celia Boltansky](/t5/user/viewprofilepage/user-id/5266726) Welcome to the Atlassian community

Have you tried a different browser? What size are the four files that are not uploading?


Tags: cloud

confluence-cloud
How to remove the Publisher and author icons available on the page from Confluence?
Asked by Atul Dattatray Bhujbal:

How to remove/hide those contributor icons.

![Screenshot 2023-07-12 at 11.34.47 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/268426i1B98D2599F9D6FB8/image-size/large?v=v2&px=999 "Screenshot 2023-07-12 at 11.34.47 PM.png")


Answers:
author: Trudy Claspill
body: Hello [@Atul Dattatray Bhujbal](/t5/user/viewprofilepage/user-id/5045803)

That options does not appear to be available natively. You can comment/vote on the change request here:

<https://jira.atlassian.com/browse/CONFCLOUD-30449>


Tags: cloud

confluence-cloud
Export to Custom Word template is not working
Asked by Jodi de la Moriniere:

we have multiple documents that all export to a custom Word template. However, I have one that only exports the Cover page and Signature page (First two pages) but does not print out the TOC or Content. Any ideas what I should check for?


Answers:
author: Dan Breyen
body: Hi [@Jodi de la Moriniere](/t5/user/viewprofilepage/user-id/5266707) welcome to the community. I have seen tickets on Atlassian's jira site with people having exporting issues when there is 'a lot of data'. You could try to see if having less information on the page might help.

You don't mention what version of confluence server you are on, but here's one open issue with the export. [CONFSERVER-36864](https://jira.atlassian.com/browse/CONFSERVER-36864)

If this is your issue, feel free to vote and watch it for further updates.

There have been a few other ones that have been resolved, it may be worth looking into updating to the latest Confluence Server version to see if that might help as well.

Hope that helps

comments: author: Jodi de la Moriniere
body: Yes, it did! This was in Confluence and the tables were fine but we had three large figures in the Scroll title macro, as soon as we separated the figures into individual Scroll Title macros it worked fine!

Thank you for the suggestion, it really helped us trouble shoot, the issue.


Tags: confluence-server

server
How to change confluence atlassian companion app default setting?
Asked by Ron Kaledas:

When you click on a link in confluence and then click on "edit" in the top right, the atlassian companion app pops up and asks if you want to open the file, and you can click a box to make that the default app for that file type.

How do you "undo" or change that selection?

Note this is not in the windows setting of default apps, this is within the atlassian companion app - and I just basically want to undo the clicking of that box, to get it to ask me again.


Answers:
author: Brant Schroeder
body: [@Ron Kaledas](/t5/user/viewprofilepage/user-id/4817079) I have never had it ask me that. I am wondering if you would have to uninstall and reinstall to get the prompt again.


Tags: unknown-hosting-type
Change parent page status?
Asked by Jenny Gallagher:

How can I change a parent page (currently with dropdown) to a standalone page at same level as other parent/main pages.

I've tried moving the page, but the dropdown (parent page status) still remains.


Answers:
author: Andy Gladstone
body: [@Jenny Gallagher](/t5/user/viewprofilepage/user-id/5247603) do you mean the carrot still appears, like in the image below, even though there are no child pages? If so, you should check your unpublished drafts. There may be one sitting under the page that is being dragged around with it.

![Carrot.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/268401iF0FB938435C3C2D1/image-size/large?v=v2&px=999 "Carrot.JPG")


Tags: cloud
Linked Outline/Headers at top of Confluence Page?
Asked by Debbie Loerke:

Any tips for the simplest path to creating an outline/hyper link to headings of a confluence page to eliminate a user having to scroll endlessly?

For example: I have a rather long texted confluence page with roughly 7 Headers - I'd like to be able to have the Headers at the top or a side navigation feature - Similar to GDoc's Outline Feature or Word's Navigation (ideal if someone can help me? ) where the end user can easily see what the page contents are, and click on the most applicable link to instantly get there without scrolling!

I would think this would be a command available cannot source it??


Answers:
author: Laurie Sciutti
body: Hi [@Debbie Loerke](/t5/user/viewprofilepage/user-id/5018605) \~ you can use the Table of Contents macro...

comments: author: Barbara Szczesniak
body: I agree with [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) . I actually use 2 Table of Contents macros in layout panels at the top of my pages. One is titled **Sections on this page** and displays links to Heading 1 and 2, and the other is **Procedures on this page** and displays links to Heading 3, which I use for the *To do this* paragraph before step 1 of my procedures.


Tags: cloud

confluence-cloud