youngmon/atlassian-qna huggingface dataset:
Migrating a Trello account from one email address to another
Asked by Kate Morrison:

Hi!   

My Exec has a Trello board set-up for her and her directs on a certain email account but would like to be able to access this via the another email account and ideally migrate everything that exists in the current one so this can be archived - would anyone happen to know if this is possible?


Answers:
author: Theodoro Reato
body: Hi Kate,  
You can't directly merge two different accounts, we do have a workaround you can try.  
1 -You need to create a new account with the desirable email.  
2 - Log in to the account you \*do not\* wish to use anymore.   
3 - Read How to transfer boards to a new account on this link: <https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account> - and use the Transfer boards tool to transfer all of your boards to the account you want to keep. Make sure to use the correct username or email address here, as the original account will lose access to those boards after doing this.  
4 - Log out of Trello.  
5 - Log in as the user you wish to keep using, who should now have access to the other user's boards.

<br />

That is it. She can also change her email at: <https://id.atlassian.com/login> on the profile page, if you do that you don't need (and shouldn't) transfer the boards.
Trello won't load properly
Asked by Geoff Boldero:

Used Trello for 2 years no problems. Suddenly wont load fully. I get the top of the page and the Trello logo 'bounces' but nothing happens. I can get to "my boards' and select one and nothing happens. I am using a Mac Book pro.

Can you help please. I have tried log out/ log in but not joy

Thanks

Geoff Boldero


Answers:
author: Brittany Joiner
body: [@Geoff Boldero](/t5/user/viewprofilepage/user-id/4821582) is it still not working? might have been an outage, but i don't see any reported on the [Trello status page](https://trello.status.atlassian.com/).

comments: author: Geoff Boldero
body: Thank you Brittany, but as soon as I updated my operating system everything is now fine.
Completed cards still appear on Calendar
Asked by Hend Jaffar:

I have cards with each cards task has different due dates. Once completed I will mark/tick each Card as Complete but the 3 cards are not removed from the Calendar view immediately. Why is this ?

Also when I schedule new cards - put due dates on new cards, it does not reflected on the Calendar immediately.


Answers:
author: Theodoro Reato
body: Hi Hend,

Theo from the Trello Support Team,

I'm creating a ticket for you as I will need some personal information.

You will receive an email from us.

comments: author: Theodoro Reato
body: Oh, I saw you created a ticket by yourself and are chatting with another support engineer, so I won't create a new ticket.
Email to board address always puts the entire email body into the trello activity
Asked by Bradley Henry:

Is there any way to put some form of code in an email chain so that trello will only add the comments above the code into the activity.

We CC the email for this card link into our responses to enquiries, when the person replies back with the email link still in the CC field, the activity in Trello has the entire email body of text (and all images as attachments)

This quickly becomes annoying if there are several images in the email (in signature blocks, as well as attachments)

It would be nice to have the option to only post to the activity the latest message. Ideally it would be an option that could be changed per card so you could post a new email to a card and include all the history if you wanted, then change it so only the new messages get posted.


Answers:
author: milynnus
body: [@Bradley Henry](/t5/user/viewprofilepage/user-id/4820770)

Probably not with Trello's native email to board feature.

I wrote my own equivalent of email to board with a couple of added capabilities like creating checklist, start and due dates etc.

<https://community.atlassian.com/t5/Trello-discussions/Email-to-Board-Plus/td-p/1966099>

Given that the entire email is available at the endpoint including the cc (cardlink) and the email body in plain text, it should be possible to come up with a solution.

I will probably not expose the card email but put it the lookup or have the email embed something like Our Card Reference: {cardid},

The reply_plain seems to offer what you need to built a solution

![Screen Shot 2022-03-17 at 4.07.39 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/188588iE8AD889D191FC323/image-size/large?v=v2&px=999 "Screen Shot 2022-03-17 at 4.07.39 PM.jpg")

**Update : some test results**

**![Screen Shot 2022-03-17 at 5.05.54 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/188599i780E6C67BA3D00C5/image-size/large?v=v2&px=999 "Screen Shot 2022-03-17 at 5.05.54 PM.jpg")![Screen Shot 2022-03-17 at 5.02.09 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/188600i151E0B87968696F8/image-size/large?v=v2&px=999 "Screen Shot 2022-03-17 at 5.02.09 PM.jpg")**

comments: author: milynnus
body: [@Bradley Henry](/t5/user/viewprofilepage/user-id/4820770)

And anyone interested in this app - added capability to add images

![Screen Shot 2022-03-18 at 10.13.56 AM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/188773i14430CB6A1BC909B/image-size/large?v=v2&px=999 "Screen Shot 2022-03-18 at 10.13.56 AM.jpg")
?We can to work in different workspaces than belong to same organization?
Asked by Daniel Alvarez Gomez:

We have several repositories in the same workspace, so we ask to ourself if it is posible to separate repositories between workspaces without lost root workspace name.


Answers:
author: Tyler T
body: Workspaces are simply a way to organize repositories. Members can be added and removed from workspaces.

There is no *root* workspace. Perhaps you can use 1 workspace for your organization and then organize repositories into Projects instead?

You may find this Workspaces FAQ helpful: <https://community.atlassian.com/t5/Bitbucket-articles/Bitbucket-Workspaces-FAQ/ba-p/1342209>

And here is some info about Projects: <https://support.atlassian.com/bitbucket-cloud/docs/group-repositories-into-projects/>

comments: author: Daniel Alvarez Gomez
body: We want work with workspace variables have different workspaces with projects but all thing in same organization


Tags: bitbucket-cloud

cloud
VsCode Bitbucket extension pull request templates?
Asked by James Beem:

Hello, my team uses a pull request template to make sure every pull request has the minimum set of information expected by the team. When I attempt to open a pull request via the vs-code Jira and Bitbucket extension the template is not available. Is there a way to have the template show in vscode and if not is there a plan to bring in that functionality? The vs-code extension is extremely convenient but is rendered almost worthless for writing PRs since even copying over the template doesn't work due to lost formatting.


Answers:
author: Theodora Boudale
body: Hi James,

Welcome to the community and thank you for the feedback.

By pull request template, are you referring to the *Default pull request description* that can be set from **Repository settings \> Default description**? Or are you using some other extension to create a PR template?

Kind regards,  
Theodora

comments: author: James Beem
body: I believe it would be the default description, but just to be sure I'm talking about text that the pull request description starts out with when opened which for us includes things like a heading with some bulletpoints that need filled in.


author: Theodora Boudale
body: Hi James,

This could be either the default description, but there is also a third-party extension for Chrome and Firefox that offers the same functionality, which is why I'm asking.

There is a feature request to pull the PR default description from the repo settings:

* <https://bitbucket.org/atlassianlabs/atlascode/issues/384/add-in-setting-or-ability-to-pull-in>

(<https://bitbucket.org/atlassianlabs/atlascode/issues> is the issue tracker for the VSCode extension)

At the moment this is not possible, as Bitbucket doesn't expose this info via a REST endpoint. So, the feature request is on hold until default descriptions are exposed via API.

If default descriptions are indeed what you are using (you can double check it from the repo settings if you have admin access), you can add yourself as a watcher in that feature request by selecting the **Watch this issue** link to get notified via email on updates. You can also add your vote there via the **Vote for this issue** link to indicate you'd be interested in this.

Kind regards,  
Theodora


author: James Beem
body: I'll ask someone with admin access which it is that we are using, I assume it is the default description and will follow that PR and vote for it. Thanks!


Tags: bitbucket-cloud

cloud
VSCode Jira and Bitbucket extension questions
Asked by Thierry Legrain:

I very much like the Bitbucket extension for VSCode (2.8.5) especially for PR reviews. A few enhancements would make it even better:

1) Formatting comments in PR. Currently I am unable to find a way to format comments so that they are not a single line (even with just \[shift-ENTER\]).  
Is that possible currently?  
Can formatted code be added to comments?

2) Ability to search and find definitions easily (SHIFT-CTRL-F) instead of (CTRL-t)

3) A 'Request Change' button in PR Details  


Answers:
author: Theodora Boudale
body: Hi Thierry,

Good to hear that you like the extension!

For 1), I spoke with one of the developers and there is a bug that strips out new lines. As a workaround, you can add two new lines (hit Enter/Return twice) between the lines and it should work.

For the other enhancements, you can open them as separate issues here:

<https://bitbucket.org/atlassianlabs/atlascode/issues>

This is the issue tracker with bugs and features requests for VSCode specifically.

Please feel free to let me know if you need anything further.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

vscode
How can I download a folder from s3 to local in bitbucket pipeline
Asked by NIJO:

How can I download a folder from s3 to local in the bitbucket pipeline?  

How I can execute a shell script in the pipeline?


Answers:
author: Dave Gilmore
body: ````
Hi?@NIJO?

We use Python to Achieve this

`python /tmp/s3_artifact_downloader.py`

Downloader, looks something like:

```

import sysimport boto3
def download_from_s3(aws_public_key, aws_private_key, s3bucket, from_key, to_file): boto3.client( 's3', aws_access_key_id = aws_public_key, aws_secret_access_key = aws_private_key ).download_file(s3bucket, from_key, to_file)
if __name__ == "__main__": hg_bucket = 'build-artifacts' hg_key = 'master/latest' # get key from commnd line if necessary if len(sys.argv) > 1: hg_key = sys.argv[1].replace('/', '-') + '/latest' aws_public_key = sys.argv[2] aws_private_key = sys.argv[3]
 print('Downloadingfrom s3://{}/{}'.format(hg_bucket, hg_key))
 download_from_s3( aws_public_key = aws_public_key, aws_private_key = aws_private_key, s3bucket = hg_bucket, from_key = hg_key, to_file = 'HG.zip')
````

comments: author: Dave Gilmore
body: The formatting sucks!  

Here is a PasteBin:  

<https://pastebin.com/k51DQup7>


Tags: aws

bitbucket-pipelines

cloud
Seeing a new webhook source ip 18.246.31.230, is this from Bitbucket?
Asked by johnspurlock:

Seeing a new webhook source ip 18.246.31.230, is this from Bitbucket? It is not listed in <https://ip-ranges.atlassian.com/> or <https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/> right now.

Thanks,

- John


Answers:
author: Theodora Boudale
body: Hi John,

I am not sure if this is from Bitbucket specifically, but it is from Atlassian.

Checking the ranges in <https://ip-ranges.atlassian.com/>, I can see

```
{
    "network": "18.246.31.128",
    "mask_len": 25,
    "cidr": "18.246.31.128/25",
    "mask": "255.255.255.128"
}
```

which includes 18.246.31.230

Kind regards,  
Theodora

comments: author: johnspurlock
body: Thanks, I found it here too before the ip-ranges were updated: <https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html>


Tags: bitbucket-cloud

cloud
How to configure custom links for workspace
Asked by Michael:

Hi,

Per repository, there is a setting called "Links".

I've configured a custom link to our support ticketing system. This works like a charm but I would like to apply such a setting for all repo's in the workspace.

Is this possible?


Answers:
author: Theodora Boudale
body: Hi Michael and welcome to the community.

I'm afraid that it is not possible to configure this on the workspace level.

I can open a feature request for this if you'd like, please feel free to let me know.

At the moment, this needs to be set up for each repository.

Kind regards,  
Theodora

comments: author: Michael
body: Hi [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086)

Thank you for your answer, I already thought it was not possible thank you for confirming.

Yes please create a feature request if possible.

In the meantime, I will have a look at the API to see if I could add it to all repo's using a script.

Kind regards,

Michael


author: Theodora Boudale
body: Hi [@Michael](/t5/user/viewprofilepage/user-id/4230638) ,

You are very welcome. I went ahead and created a feature request in our issue tracker:

* <https://jira.atlassian.com/browse/BCLOUD-20753>

You can add your vote by selecting the **Vote for this issue** link. If you'd like to get notified via email on updates, you can select the **Start watching this issue** link.

Implementation of new features is done as per our policy [here](https://confluence.atlassian.com/cloud/new-features-744721668.html) and any updates will get posted in that public feature request.

I'm afraid that there is no API endpoint to set up a custom link either (another feature request about this can be found here: <https://jira.atlassian.com/browse/BCLOUD-19728>). This will need to be set up for each repo manually, I'm sorry that I don't have a better solution to offer.

Please feel free to let me know if you need anything further.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
CheckStyle Pipe not seeing any issues present in xml file
Asked by thinkspill:

Sample input (fake-php-cs.xml):

```
<?xml version="1.0" encoding="UTF-8"?>
<checkstyle version="3.5.8">
    <file name="app/Services/NewRelic.php">
        <error line="2" column="1" severity="error" message="Missing file doc comment" source="PEAR.Commenting.FileComment.Missing"/>
    </file>
</checkstyle>
```

Pipeline:

```
after-script:
  - pipe: atlassian/checkstyle-report:0.2.1
    variables:
      CHECKSTYLE_RESULT_PATTERN: 'fake-php-cs.xml'
      DEBUG: 'true' # please document this flag
```

Pipeline Log Output:

```
<docker run flags, image pulling, etc>
Submitted report. Response:200 OK
Request URI:http://api.bitbucket.org/2.0/repositories/my/repo/commit/myhash/reports/checkstyle-1
Request Body -------
{"title":"Checkstyle","details":"Checkstyle report","external_id":"checkstyle-1","report_type":"BUG","result":"PASSED","data":[{"title":"Violations","type":"NUMBER","value":0},{"title":"Low Severity","type":"NUMBER","value":0},{"title":"Medium Severity","type":"NUMBER","value":0},{"title":"High Severity","type":"NUMBER","value":0}]}
--------------------
Response Body ------
{"result": "PASSED", "uuid": "{my_uuid}", "title": "Checkstyle", "remote_link_enabled": false, "type": "report", "created_on": "2021-01-19T22:50:47.580890Z", "details": "Checkstyle report", "report_type": "BUG", "updated_on": "2021-01-19T22:50:47.580890Z", "data": [{"title": "Violations", "type": "NUMBER", "value": 0}, {"title": "Low Severity", "type": "NUMBER", "value": 0}, {"title": "Medium Severity", "type": "NUMBER", "value": 0}, {"title": "High Severity", "type": "NUMBER", "value": 0}], "external_id": "checkstyle-1"}
--------------------

```

Report Output:

![Screen Shot 2021-01-19 at 2.37.10 PM.png](/t5/image/serverpage/image-id/126358iB2BC0D740DF59454/image-size/large?v=v2&px=999 "Screen Shot 2021-01-19 at 2.37.10 PM.png")

I have tried all variations of relative and absolute path references that I could imagine might work, all resulting in the same empty report.

Please let me know if I missed something. Thanks!


Answers:
author: thinkspill
body: Ok, I found the issue.

CHECKSTYLE_RESULT_PATTERN must be in regex form, like so:

```
CHECKSTYLE_RESULT_PATTERN: '.*/fake-php-cs.xml$'
```

A simple path reference will not work.

Thank you for making this pipe!


Tags: bitbucket-pipelines
How to show all branches by default ?
Asked by Alex Caron:

In repositories, I have a branch master \[main\]\[production\] and a branch dev \[Development\].

dev branch is always hidden on the active branches, it's a little bit annoying because I always have to switch to See All branches to see it.

Is there a solution to show all branches by default or always keep the dev branch active ?


Answers:
author: Theodora Boudale
body: Hi Alex,

I'm afraid that it is not possible to configure this at the moment.

We have a feature request about this in our issue tracker:

* <https://jira.atlassian.com/browse/BCLOUD-16775>

I would suggest that you add your vote there (by selecting the **Vote for this issue** link) as the number of votes helps the development team and product managers better understand the demand for new features. You are more than welcome to leave any feedback, and you can also add yourself as a watcher (by selecting the **Start watching this issue** link) if you'd like to get notified via email on updates.

Implementation of new features is done as per our policy here <https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html> and any updates will be posted in the feature request.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora

comments: author: vlad
body: FYI, that feature is CLOSED/WONTFIX atm.


author: Prashant Sangappa Shivashimpi
body: Dear Alex,

Greetings. I hope you are doin great. Please see below links which might help you to fix this issue:

1) <https://bitbucket.org/blog/moving-away-from-master-as-the-default-name-for-branches-in-git>

2) [https://community.atlassian.com/t5/Bitbucket-questions/How-to-change-MAIN-branch-in-BitBucket/qaq-p/977418#:\~:text=In%20Bitbucket%20Cloud%2C%20please%20go,repository%20details%20%3E%3E%20Main%20branch](https://community.atlassian.com/t5/Bitbucket-questions/How-to-change-MAIN-branch-in-BitBucket/qaq-p/977418#:~:text=In%20Bitbucket%20Cloud%2C%20please%20go,repository%20details%20%3E%3E%20Main%20branch).

Please try and let me know whether this approach worked.

BR,

Prashant.


author: Thomas Nabelek
body: We have the same problem. We need all branches shown by default. I see the <https://jira.atlassian.com/browse/BCLOUD-16775> issue, but it's closed. How can we do this?


Tags: bitbucket-cloud

cloud
Cannot merge branches or create pull requests today
Asked by bryan_cass:

I get a cryptic error message when I try to merge a features branch into my develop branch: "Unable to merge."

When I try to do a pull request on the same branch, I get "Something went wrong while creating your pull request."

The Atlassian status site says Bitbucket is Operational. What's going on?


Answers:
author: Theodora Boudale
body: Hi Byran,

Are you still facing this issue?

I understand that the error message is not explanatory, and we'd need more info to figure out why this occurs.

**1.** Is this specific to these branches and PR?

Are you able to merge other branches/PRs in the repo?

**2.** Is the diff between those branches large, if you check it locally?

It is possible that the error may be due to a time out, if the diff is large. You can check the limits here:

* <https://support.atlassian.com/bitbucket-cloud/docs/limits-for-viewing-content-and-diffs/>

In this case, you could merge locally and push to Bitbucket.

**3.** It would be useful to have a [HAR file](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html), generated while you try to merge and get an error (or when you try to create the PR and get an error). The HAR file will most likely contain an error code if you get a 500 response, which we can check in our system for more details.

As the HAR file contains sensitive data, I would suggest opening a support ticket for this issue (the support ticket will be visible only to you and Atlassian staff) and attach the HAR file there. You can open a ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with" select "Technical issues and bugs" and then Bitbucket Cloud as product.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora

comments: author: bryan_cass
body: Thank you, Theodora. I have created support ticket [BBS-155691](https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-155691)


Tags: bitbucket-cloud

cloud
How allow a user to clone a repository but avoid a user to login to https://bitbucket.org/dashboard/
Asked by Julio H.:

Hi, Is there any way to avoid a user to login to <https://bitbucket.org/dashboard/repositories>

But allow him to clone a repository if has permissions?

thanks


Answers:
author: Tyler T
body: Yes, if the user has permissions they can clone without using the website. They will need to know the repository URL or workspace ID + repository slug.

Here is some additional documentation for cloning repositories using git: <https://www.atlassian.com/git/tutorials/setting-up-a-repository/git-clone>

comments: author: Julio H.
body: Thanks, I know they can clone with the url but what i want to avoid is to they be able have access to the repository in bit buckets dash board where you can see the commits, download it, etc.


author: Tyler T
body: If someone can clone a repository, then they have access to view the commit history. By cloning a repository, they are downloading it to their computer. That is how git works and not unique to Bitbucket Cloud.

A user *cannot* have read access to clone a repository *without having* read access to the repository on the Bitbucket website - the same information (the git repository) is on the computer that cloned it and the Bitbucket website.

The types of access a user can have are **read, write,** or **admin**. There are also more specific types of rules that can be configured at the branch level.

Does that help?


author: Julio H.
body: Yes that answer my question.

I wanted something to avoid to them access to the bitbucket webside.

Where can we suggest things?


author: Tyler T
body: [@Julio H.](/t5/user/viewprofilepage/user-id/1437495) you can add suggestions to the public Jira project: <https://jira.atlassian.com/projects/BCLOUD/issues/BCLOUD-13142?filter=allopenissues>


Tags: bitbucket-cloud

cloud