youngmon/atlassian-qna huggingface dataset:
Search for issues with empty custom field is incomplete
Asked by Marcel Diskowski:

When I search for issues of a certain type and status, I can see 6 issues where an Assets object custom field is empty. However, when I add

```
<CustomField> IS EMPTY
```

to the JQL, I can now only see 4 of the 6 issues.


Answers:
author: Kris Dewachter
body: Hi [@Marcel Diskowski](/t5/user/viewprofilepage/user-id/5455505) ,

Welcome to the Community.

It's possible that the custom field for the 2 missing issues has some invisible value, or had a value at some point, and that value has since been deleted.

Do these 2 issues show up when you use ?

```
"CustomField" is not EMPTY
```

Best regards,

Kris

comments: author: Marcel Diskowski
body: Hey Kris,

thanks for the suggestion! No, when I use *IS NOT EMPTY*, I only see the issues which actually have a value. I've also examined the Activity tab, and neither of them ever had a value for the custom field.

Kind regards,

Marcel


author: Kris Dewachter
body: Hi [@Marcel Diskowski](/t5/user/viewprofilepage/user-id/5455505) ,

What type of Asset custom field is it (text, select list, object, ...) ? Can you share the configuration ?

The 6 tickets are all part of the same project / issue type ?

Best regards,

Kris


author: Marcel Diskowski
body: * The custom field is an Assets object, so when a value is specified, it shows that objects.
* My query includes 5 issue types (using *type IN (...)*) and the missing issues are both of a type that does show for other issues.
* The project is common across all issues. I've now also tried adding the project to the query, but to no avail.
* Even when I only query for one of the 5 issue types and the empty custom field, the issues are still missing.
* I've verified that this custom field is present on at least one screen of all the queried issue types.


author: Kris Dewachter
body: Hi [@Marcel Diskowski](/t5/user/viewprofilepage/user-id/5455505) ,

I found this older community post describing the same issue that you are experiencing . <https://community.atlassian.com/t5/Jira-Software-questions/JQL-filter-for-quot-custom-field-is-not-EMPTY-quot-returns-some/qaq-p/1271859>

It was reported as a bug in tickets

* <https://jira.atlassian.com/browse/JRACLOUD-67435>
* <https://jira.atlassian.com/browse/JRASERVER-71042>

In the JRASERVER ticket, people are mentioning a global reindex to solve the issue.

Maybe you can also have a look at the workaround that mentions using a saved filter.

Best regards,

Kris


author: Marcel Diskowski
body: Re-indexing indeed looks like a good approach. However, I'll have to schedule it for the affected instance due to performance and availability considerations. I'll get back to you on this.


author: Marcel Diskowski
body: I was finally able to schedule and complete a full re-index on our productive Jira instance and it indeed solved the problem. I did queries with and without the IS EMPTY and manually verified that it now returns the correct results.


Tags: assets

data-center

jira-service-management

jira-service-management-data-center

jql
Variables
Asked by Daniel H_ Fisher:

I'm looking for definitive explanation of how to use predefined variables to automate processes in Jira Service Management.

The articles on this site do not answer my questions, as they are mostly non-expert suggestions and not actual "how to" explanations.

As someone who has time-sensitive objectives, the idea of sifting through dozens of off-the-mark answers to questions which are not really related to what I need to accomplish is not what I'm looking for.

I am willing to pay for a course, or for time with a real SME on Jira Service Management who can educate me on all the nuances and differences between using Automation Rules, Behaviors, SIL Scripts, etc. to automate my process. At this point, all I've seen is a jumble of disorganized thoughts on the subject, which is not something I can sort through given that I have other responsibilities that require my time and attention.

Is there a course I can take or a certified SME I can enlist to help me get the answers I need?

Thank you


Answers:
author: Dan Breyen
body: Hi [@Daniel H_ Fisher](/t5/user/viewprofilepage/user-id/5337586) I keep [this article](https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/) handy for my Automations.

I also found [these classes](https://university.atlassian.com/student/catalog/list?search=Automation) on Atlassian University that may work for you.

Hope that helps.

comments: author: Daniel H_ Fisher
body: hey thanks!


Tags: data-center

jira-service-management

jira-service-management-data-center
Recipient?s email address is on a suppression list.
Asked by Cristiano Almeida:

Its possible to remove all emails of my domain @skyinfotechltd.com from suppression list?  
Users are not receiving email notifications no of Jira when people answer tickets or tagged comments.  

<br />


Answers:
author: Andy Heinzer
body: Hi [@Cristiano Almeida](/t5/user/viewprofilepage/user-id/5423492)

I found a number of users that were being suppressed by our notification system. Many of them had an SMTP bounce reply of
> 550 5.4.1 Recipient address rejected: Access denied. \[DS1PEPF00017099.namprd05.prod.outlook.com 2024-02-28T11:25:00.359Z 08DC37026FA8B953\]

This is a known problem with some Office/Outlook 365 clients. We have a guide on how you can help to prevent this happening again in the future over in [Unblocking Office365 emails for Atlassian Cloud - Atlassian Community](https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108)

I have cleared the suppressions from our side to all users on that domain, but I would recommend walking through those steps to prevent this happening again.

Andy


author: Kishan Sharma
body: Hi [@Cristiano Almeida](/t5/user/viewprofilepage/user-id/5423492)

Welcome to the Atlassian Community!

I have escalated this thread to the Atlassian Community Support Team for their attention.


Tags: atl-rvw

cloud

jira-service-management

jira-service-management-cloud
Jira service management permission issue
Asked by Ayush Lawania:

For my JSM project I have allowed any logged in user with browse and assignable user permission, I am able to tag anyone using Jira in our organization with these permission but am not able assign tickets to any other user apart from the administrators and service desk team, even though any logged in user is granted the assignable user permission, what changes do I need to make in order to make issues assignable to any user using jira in our organization?


Answers:
author: Kishan Sharma
body: Hi [@Ayush Lawania](/t5/user/viewprofilepage/user-id/5381132)   
In this case you will need grant a **User (agent)** product role to all the users if you want them to work on the issues.


Tags: cloud

jira-service-management

jira-service-management-cloud
Queues based on portal groups
Asked by Furkan:

Hello everyone,

I am trying to have different queues for each portal group, sadly im stuck.

The way I have things setup right now is the following: 8 different portal groups for each location we have, each location will get their own queue based on the portal group. I can't figure out how to get queues filtered by portal groups.

I thought it was easily done by labeling the task automatically by the portal group but that doesn't seem to be an option


Answers:
author: Walter Buggenhout
body: Hi [@Furkan](/t5/user/viewprofilepage/user-id/5216901),

A portal group is a logical grouping for request type in your portal. Since you seem to have set this up for different *locations* in your organisation, I think you can do two things here:

* Create a custom field in your Jira instance that has all your possible locations. Add it to your request type forms and hide it from the user, setting the value automatically to the location the request type is for. That will have this filled out automatically and you can create your queues based on that location field;
* Forget about the location field and create your queue by listing all the request types that you assigned to a portal group / location. You will then end up with a list of request types as filter criteria for your queues.

Anyway, you cannot use portal group as a means to search for issues/tickets, as there is no relationship whatsoever with the issues. They are just a way of grouping stuff visually for your customers.

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Custom field mandatory validation is not working
Asked by Sandesh TM:

The custom field mandatory validation is achieved by marking the respective fields as 'Required' in Field configurations.

This Custom fields mandatory validation is not working if we try to create the new dialog box on click of 'Create' button in create issue page. The new dialog box is getting opened without validating this validation.


Answers:
author: Sachin Dhamale
body: [@Sandesh TM](/t5/user/viewprofilepage/user-id/5305975) - The Validation will work at the time of creation of an issue. after filling values to all the custom fields and submit the form that time validation will check if you missed any field to fill and accordingly it will give you the error.

comments: author: Sandesh TM
body: [@Sachin Dhamale](/t5/user/viewprofilepage/user-id/785689) Yes, this validation was working good. But we have got a new requirement to have a new dialog box on click on create button in create issue page.

Now on click of 'Create' button in create issue page, the new dialog box is getting opened but these mandatory check validations are getting skipped. We are not getting any error messages even though the mandatory fields are empty.


author: Sachin Dhamale
body: [@Sandesh TM](/t5/user/viewprofilepage/user-id/5305975) - Thanks for the explaination

It looks you have something out of the box customization where you are opening new popup on the create issue popup which i believe overriding the validation

you need to Check the customization and see why its skipping the validation


Tags: jira-service-management

unknown-hosting-type
Jira Project being redirected to Help Desk
Asked by PMO Newco:

Hello,

My client is having some kind of access issues when it comes to logging in to JIRA.

The user is able to login to <https://start.atlassian.com/> and see "their" products, however the Jira Software icon does not appear in the "inventory" of icons/products they can see. In fact, when they access the projects dashboard (through link), they instead are redirected to the Helpdesk screen.

Any advice on how may I solve this? I am not a JIRA Admin.

Thank you in advance


Answers:
author: Ste Wright
body: Hi [@PMO Newco](/t5/user/viewprofilepage/user-id/5452679)

Usually this happens if a user only has customer access to Jira Service Management, and no actual license to Jira Software or Jira Work Management.

Can an Admin check if the user has a license in the user settings?

You can find those on <https://admin.atlassian.com/>

Ste


author: Dexter de Vera
body: Please make sure the user have Service Management or Software (base on what project they need yo access). And the use should be in the project (check if the user is in project by going to people menu in project settings).Also check the project role of the user if its have permission to browse the project.


Tags: cloud

jira-service-management

jira-service-management-cloud
In JSM, is it possible to verify the users submitting a request through a link sent by e-mail?
Asked by AC3:

Hi everybody.

Google play store requires app developers to provide users with a web page through which they can request to delete their user via a web form, to be used if they no longer have access to the app.

The form should require only one field, the email address of the user to be deleted.  
However, the user is not authenticated in the system that publishes the form, so it is necessary to validate that the email address is really that of the user making the request.

I would like to create this form with Jira Service Management, to place these requests in the service ticket queue.

Is it possible with JSM to create a form with the following workflow?  
1) collects data, including an **email address** .  
2) creates the request in a "draft" or "pending verification" status  
3) sends an email to the **email address** with a link to click to verify that the email address is indeed that of the requester  
4) if the user clicks the link, the request goes from the "draft" status to the "verified request" status and enters the service queue

Thanks for any help


Answers:
author: Brant Schroeder
body: [@AC3](/t5/user/viewprofilepage/user-id/3709816) welcome to the Atlassian community

There is nothing like that delivered in JSM. The closest thing to what you are asking for would be approvals. There might be an app in the marketplace that has email verification but I am not aware of one.


Tags: cloud

jira-service-management

jira-service-management-cloud
I am getting nessus vulnerability for Strutus in my Jira server
Asked by Subit Das:

I am getting nessus vulnerability for Strutus in my Jira server.

" Apache Struts 2.5.0 \< 2.5.33 / 6.0.0 \< 6.3.0.2 RCE : aeatlcwdpl-i-123456789.XYZ.XYZ.net "

Is there a way to fix it or do I have to upgrade Jira. Upgrade to which version will fix this issue ?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Subit Das](/t5/user/viewprofilepage/user-id/5455129) !

This is the page where all of the security vulnerabilities have been reporter, you might need to check it out: <https://confluence.atlassian.com/security/security-bulletin-february-20-2024-1354501606.html>

comments: author: Subit Das
body: I searched with CVE number. I did not find any such vulnerabilities .

CVE-2023-50164

I searched here - [Security at Atlassian: Vulnerabilities \| Atlassian](https://www.atlassian.com/trust/data-protection/vulnerabilities)


Tags: jira-service-desk-unknown-hosting-type

jira-service-management
tempo time report
Asked by Siebe Van Den Brande:

How to include employees in the time report that havent filled their hours in at all. Now I only get the people in my report that filled in at least 1 hour.


Answers:
author: Valerie Knapp
body: Hi [@Siebe Van Den Brande](/t5/user/viewprofilepage/user-id/5455110) , welcome to the community and thanks for your question.

Please reference the app documentation for Tempo here - <https://help.tempo.io/>

If the documentation doesn't explain what you need, you can also reach out directly to the vendor for help.

Cheers


Tags: cloud

jira-service-management

jira-service-management-cloud
Error registering for a free JIRA account
Asked by ALexander Aleshin:

Good afternoon, please help me, I'm trying to register for the free version, but an error is constantly displayed, can you help me?  

Something went wrong on our end. Please try again. If this keeps happening, [contact support](https://support.atlassian.com/contact/). (Issue ID for Atlassian use: 8f2ed3a28ba442e38a3e4d149e372dc0)


Answers:
author: Sebastian Krzewi?ski
body: Hi [@ALexander Aleshin](/t5/user/viewprofilepage/user-id/4935491)

Will be the best, if you will contact with atlassian support to solve that (<https://support.atlassian.com>). Support will be able to tell you what was wrong. On community we don't have access to logs/other checks to confirm what happened.

Regards,

Seba

comments: author: ALexander Aleshin
body: Unfortunately, I can't apply because I can't even create a URL before applying.


author: Sebastian Krzewi?ski
body: you should be able to choose product without having url of your site.


Tags: jira-service-management

unknown-hosting-type
Is it possible to activate viewer filters in a Dashboard?
Asked by Daniel Blomqvist:

Hi,

I'll ask even if I think I know the answer.

Is it possible to activate viewer filters in a Dashboard? (so that the viewer could filter for assignee, reporter, and created date while viewing a dashboard)

![dash filter.png](/t5/image/serverpage/image-id/312608iE3B00E401156E43F/image-size/large?v=v2&px=999 "dash filter.png")

I know I can set up the background filters for the dashboards to display the desired information, but most of our dashboard users do not have the knowledge of how to set up and change the filters for a dashboard.

It would be nice if it worked similarly to the issue view.

![issue nav2.png](/t5/image/serverpage/image-id/312611i18D0AFEB44718873/image-size/large?v=v2&px=999 "issue nav2.png")

I also tried to find a functionality suggestion for this, but can't really find it, do you know if there is one that I can vote for?


Answers:
author: Ste Wright
body: Hi [@Daniel Blomqvist](/t5/user/viewprofilepage/user-id/4795965)

Not natively, you'll need an App for that.

Check out options on the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=dashboard%20filters) such as...

* [Quick Filters for Jira Dashboards](https://marketplace.atlassian.com/apps/1220136/quick-filters-for-jira-dashboards?hosting=cloud&tab=overview)
* [Rich Filters for Jira Dashboards](https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?hosting=cloud&tab=overview)
* ...etc

Ste


author: Valerie Knapp
body: Hi [@Daniel Blomqvist](/t5/user/viewprofilepage/user-id/4795965) , thanks for your question. As [@Sebastian Krzewi?ski](/t5/user/viewprofilepage/user-id/1561725) indicated, you would need an app for this.

For example, this one seems to have the functionality you are looking for - [https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?hosting=cloud&tab=overview)

You could install a trial and see what you think.

Cheers


author: Daniel Blomqvist
body: Thank you all, I'll see what my company says about an app.

Can I submit a functionality suggestion on my own (so people can vote) or does someone from Atlassian need to do that?

comments: author: Ste Wright
body: Hi [@Daniel Blomqvist](/t5/user/viewprofilepage/user-id/4795965)

You can search for existing suggestions related to this, or make a new suggestion, from here: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste


author: Sebastian Krzewi?ski
body: Hi [@Daniel Blomqvist](/t5/user/viewprofilepage/user-id/4795965)

In Jira Cloud by default it is not possible to do that on dashboards. Maybe there is an add-on that can do that but I'm not aware about something like that.

Regards,

Seba


Tags: cloud

jira-service-management

jira-service-management-cloud
How to push when the repo size is over the size limit?
Asked by Ignacio Mosconi:

Hello, there.

We are having an issue with a repository that has exceeded the file size limit, and no longer accepts pushing more commits. The account that pushes to this repository has already activated the **"delete dangling commits when over the size limit"** lab feature, and made a force push to undo the latest commit on a branch. We believe that the way to solve this is by running the *gc* command on your side. Is this correct? Or is there something else we can do ourselves to fix this issue? This is the repo URL: <https://bitbucket.org/itrocks-web/not-maev-game-rebase>

Moreover, we would like to know if the previously mentioned lab feature triggers the garbage collection when pushing from an external CI system. For instance, we are performing this steps in our automated workflow to prevent going over the size limit each time we make a commit (due to the fact that the repository is being used as a sort of deployment platform for an application, so we don't care about preserving commit history in this use case):

```
git checkout $checkoutBranch
latestCommitId=$(git rev-parse HEAD)
if [ "$latestCommitId" != "${{ vars.DEPLOYMENT_REPO_HARD_RESET_COMMIT_ID }}" ]
then
git reset --hard ${{ vars.DEPLOYMENT_REPO_HARD_RESET_COMMIT_ID }}
git push --force
fi
```

After that, we commit and push using:

```
git add .
git commit -m "Version ${{ ref_name }}"
git push
```

Thanks in advance for the help.


Answers:
author: Patrik S
body: Hello [@Ignacio Mosconi](/t5/user/viewprofilepage/user-id/5165415) ,

Welcome to Atlassian Community!

I noticed you have opened an internal ticket with us, and a Support Engineer from Bitbucket already manually triggered the GC for your repository, which decreased the size to 2GB.

Just sharing the outcome of the internal ticket, the automatic GC should be triggered when a force push is executed in the repository. However, t if the repository is pushed again with dirty dangling commits from a different local machine, these dangling commits will be reinstated, which will cause the repository size to balloon back up to its previous size.

If you encounter a situation where the automatic GC was not able to clear the dangling commits and reduce the repository size, please feel free to [Raise an internal ticket](https://getsupport.atlassian.com/) with us and we can manually trigger it for your repository.

Thank you, [@Ignacio Mosconi](/t5/user/viewprofilepage/user-id/5165415) !

Patrik S

comments: author: Ignacio Mosconi
body: Hi, [@Patrik S](/t5/user/viewprofilepage/user-id/4603309) !

We were able to solve the issue thanks to the manual GC run on your side. Thank you very much!


author: Jens Schumacher - Released_so
body: Hi [@Ignacio Mosconi](/t5/user/viewprofilepage/user-id/5165415)

Atlassian Knowledge Base has a good summary of actions you can take to [reduce the repository size](https://support.atlassian.com/bitbucket-cloud/docs/reduce-repository-size/).

Hope this helps.

Cheers,  
Jens

[Released.so](http://released.so/) - Release notes powered by Jira


Tags: bitbucket-cloud

cloud
Email Unblock Request
Asked by Benjamin Marsh:

Hello Team,

I have an email that I think is being suppressed by your system due to repeated verification requests.

\<redacted\>

If you could please check for a suppression request and remove it if present I would greatly appreciate it.


Answers:
author: Patrik S
body: Hello [@Benjamin Marsh](/t5/user/viewprofilepage/user-id/5010620) ,

Welcome to Atlassian Community.

I've edited the description of your questions to hide your e-mail address to protect your privacy.

Checking internally for that e-mail address, I confirmed it was indeed in our suppression list, but was already removed. In this case, could you please check if the e-mail is being delivered correctly as of now?

If you are still facing issues receiving the e-mail, please let me know.

Thank you, [@Benjamin Marsh](/t5/user/viewprofilepage/user-id/5010620) !

Patrik S


Tags: bitbucket-cloud

cloud
How to export pull Requests from Bitbucket Cloud
Asked by sankara Rao Kalagadandu:

Dear Team,

How to export pull requests from Bitbucket cloud. I was trying to use Bitbucket RestAPI's but unable to extract data.


Answers:
author: Ulrich Kuhnhardt _IzymesCo_
body: Hello Sankara, welcome to the community.

This is a good question, however I am not sure what you need the exported pull request for.

On a very basic level a pull request is a glorified git diff view of a source and target branch that allows team members to collaborate, comment on etc. A pull request has a variety of metadata such as 'state', 'author', 'reviewers', 'comments', 'tasks' etc.

You can certainly [query the bitbucket REST API](https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pullrequests/#api-repositories-workspace-repo-slug-pullrequests-pull-request-id-get) to retrieve pull request metadata, which, if that's the data you're after, could be an 'export' :D

Let us know if we can help you further

Best, Ulrich

// [Izymes](https://marketplace.atlassian.com/vendors/1210584/izymes-pty-ltd)


author: Maria Korolenko
body: Hello Sankara!

I'm also curious what's the main goal of exporting pull requests.

You can back up and then export Bitbucket, including pull requests using [Rewind](https://rewind.com/products/backups/bitbucket/) app.


Tags: bitbucket-cloud

cloud