youngmon/atlassian-qna huggingface dataset:
Wie kann man den Admin ?ndern?
Asked by Mara Rodeck:

Unser Trello Board ist aufgrund der ?berschrittenen Mitgliederanzahl schreibgesch?tzt. Der Admin des Boards hat allerdings keinen Zugriff mehr auf das Konto. Wir k?nnen daher keine Mitglieder entfernen. Was k?nnen wir tun?


Answers:
author: Matthias Gaiser _K15t_
body: Hallo [@Mara Rodeck](/t5/user/viewprofilepage/user-id/5508476)

willkommen zur Atlassian Community.

Atlassian hat [hier einen Hilfeartikel](https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/) geschrieben, wo sie verschiedene Wege vorschlagen, wie ein Admin wieder Zugriff erlangen kann. Vielleicht hilft Dir das weiter?

Viele Gr??e,  
Matthias.
how to transfer from private account to company account?
Asked by Anet Sopiyev:

Hello there,  
I would like to pair/transfer my private account with/to my company established in Czech Republic in order to pay from company bank account and get invoices. How can we do it?  
Thank you in advance.  
Best Regards  
Anet Sopiyev


Answers:
author: Gaurav Kataria
body: Anet, the billing in Trello is done at Workspace level (and not at an account level). This [page](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/) explains the billing in detail. I would recommend you move your work related boards to a separate workspace and then upgrade that workspace for the paid subscription. <https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>


author: Peter Van de Voorde
body: Hi [@Anet Sopiyev](/t5/user/viewprofilepage/user-id/5508375) ,  

Welcome to the Atlassian Community, for anything invoice and payment related I would recommend you to reach out to Trello Support directly.   
This community is for and by Atlassian customers but we can't help you with these kind of requests.  

You can reach the Trello support team by filling out the contact form at the bottom of this page: <https://trello.com/en/contact#/>  

Cheers,  
Peter
how can I become an admin of a board whose admin is a colleague?
Asked by vanja:

My boss actually is admin of some important bords for retail, but he does not want to be admin no more.

Can he somehow insert me to be admin of some bords with him? Or is there any possibilities to be admin instead of him?


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@vanja](/t5/user/viewprofilepage/user-id/5508339) ! Welcome to the Atlassian Community!

So to assign someone to be a board admin, an existing board admin needs to click the **Share** button on the board.

Then they go to find your name and in the right, click on the role pulldown and set the role to **Admin**.

![Screenshot 2024-05-29 at 4.28.17?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/326623iCE8DECFE9232FEFA/image-size/large?v=v2&px=999 "Screenshot 2024-05-29 at 4.28.17?AM.png")
Inject Trello Automation variable into HTTP request
Asked by Quoc-Hung Hoang:

I want to leverage Trello Automation to create a pull request on my Bitbucket repo via Bitbucket Rest API.

Given a Trello card which has a number and a name. In Automation, we have corresponding variables: {cardnumber} and {cardname}

I created a rule like this:

post to url:
> <https://api.bitbucket.org/2.0/repositories/plb-alana/alana/pullrequests>

payload (represented as JSON object):
> {\\n "title": {cardname},\\n "source": {\\n "branch": {\\n "name": "feature/"{cardnumber}"/"{cardname}\\n }\\n },\\n "destination": {\\n "branch": {\\n "name": "staging"\\n }\\n }\\n}

But looks like the Automation didn't substitute my variables into actual values.

Can I confirm automation variables are working in such use case ?


Answers:
author: Mutya A
body: Hi there!

Could you send me the payload again as the one in your query does not seem to be formatted correctly, especially on this part:
> "name": "feature/"{cardnumber}"/"{cardname}

Just to let you know that variables used in the payload are automatically escaped to be part of a valid JSON string. I would recommend to try using one variable for now and shorten your JSON object to check if it works.

For more information: <https://support.atlassian.com/trello/docs/issuing-http-requests/>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud
Automation gap for Separator Cards
Asked by Kirsty Prasad:

Hi,

When setting up automations/butler for cards, there is no option to ignore rules if a card is set to separator or have --- as the name. To manually fix this defeating the purpose of having the automation on in the first place. e.g. "when a user adds a card to the board \> add them as a member" Ideally this automation would have an additional check to see if "---" is in the name.


Answers:
author: Brittany Joiner
body: [@Kirsty Prasad](/t5/user/viewprofilepage/user-id/5508010) You can set more filters for rules.

Make sure you have the Advanced filter toggle on and then choose the filter when setting up the rule:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326719i275A237A1B034E7E/image-size/large?v=v2&px=999 "image.png")

And then inside the filter modal, click content:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326722i962B80C6AA774596/image-size/large?v=v2&px=999 "image.png")

and then you can choose to filter by cards with a name not starting with or not containing your ---.

Full rule looks like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326721i5D30FD0AA5028555/image-size/large?v=v2&px=999 "image.png")

comments: author: Brittany Joiner
body: [@Kirsty Prasad](/t5/user/viewprofilepage/user-id/5508010) hey! wanted to follow up and see if this solved the issue for you? If so, if you can please accept this answer, it will help others be able to quickly find a solution!


Tags: automation

butler

separator
Trello for logging and calculating pto
Asked by Jen Winter:

I am a VA for a small office that wants an easy way for employees to track PTO in one place.  
I picked Trello because I thought they may want to use the boards for things other than PTO like workflow tracking.

How would I go about building a board for this office?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Jen Winter](/t5/user/viewprofilepage/user-id/5508630) welcome :)  

I'd suggest starting with browsing the template gallery to get some ideas: <https://trello.com/templates>  

There's also the getting started guide here: <https://trello.com/guide/trello-101>  
Or if you're a more visual learner, there are plenty of videos out there e.g: <https://www.youtube.com/playlist?list=PL4H_oPRK80z5Rq0aBNxeeS5sVPyDrNXCh> and <https://www.youtube.com/playlist?list=PL4H_oPRK80z6st7sR7xeoI5hY4p6NFsFz>  

For tracking PTO, you might want to use the [calendar power-up](https://trello.com/power-ups/55a5d917446f517774210011). If you're on the Premium plan with Trello, you have access to the built-in [calendar view](https://support.atlassian.com/trello/docs/calendar-view/).

comments: author: Jen Winter
body: Hi Hannah, Thanks for your response.  
As a brand new Trello user, I am trying to find the easiest way for this to be set up for my client.

I would really love to talk with someone to help guide me. Is there a way to speak with a Trello expert?


author: Hannah Humbert - Simpla Workflows
body: [@Jen Winter](/t5/user/viewprofilepage/user-id/5508630) of course, there are a few Trello experts in the community, including me! I offer both Trello consulting and training (<https://www.simplaworkflows.com>). You're welcome to book a time in my calendar [here](https://calendar.app.google/KxXKdbTZzYTwQtV4A).


author: Jen Winter
body: [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) , I am waiting for our appointment. Are you available?
Workspace member added to visible boards in the workspace
Asked by Marquin Mercullo:

I have one workspace member which I am billed already as additional.   

In my workspace some are private boards. I set setting for the workspace member to access visible boards only.

On those visible boards, I set the commenting permission to members of the board since I also have workspace guest who are in those boards.   

By setting the commenting permission to members of the board, I have to add the workspace member to the board again. I have to add him to 3 boards within the workspace.   

Will I be charge as a multi board user for that workspace member being added to the boards in the workspace?   

Can you help me clarify this.   

Thank you


Answers:
author: Brittany Joiner
body: [@Marquin Mercullo](/t5/user/viewprofilepage/user-id/5508021) if someone is a workspace member OR if they are added to more than one board, you are charged for them. But you won't be charged for them twice if they are both a workspace member, and added to multiple private boards in the workspace.

So you will pay for that user because a) they are a workspace member or b) because they're part of more than 1 board. But you will not pay for them twice. Which i think is what you're asking?

comments: author: Marquin Mercullo
body: Thank you [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) it makes sense now.


author: Brittany Joiner
body: [@Marquin Mercullo](/t5/user/viewprofilepage/user-id/5508021) woohoo! Glad to hear it! Feel free to accept this answer if it helped - that way folks who are looking for the same can see there is a solution in here!  


Tags: workspace
We've reduced board members to 8, yet the workspace is still locked/set at read only.
Asked by Kathy Krueger:

We've recently reduced the number of contributors from 15 to 8 but the workspace will still not allow the 8 members to update the board. How do we have the board returned to where we can edit cards within the workspace? Is there something further we needed to do? I've logged out of the account and tried to refesh without success.


Answers:
author: Gaurav Kataria
body: You probably have more than 10 collaborators (across ALL your boards in your workspace) See <https://support.atlassian.com/trello/docs/workspace-user-limit/>
Using Trello in MS Teams. Dates don't match the correct days
Asked by Claire Barzan:

I'm creating cards from MS teams messages.  

The days in the calendar don't match up with the correct dates. What's going on here?

Seems like a bug to me.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326469iA3F87B4F266DE930/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Lara
body: Hi Claire,

Thanks for reaching out!

After some testing on our end, we were able to reproduce what you're seeing and have now opened up a new bug report that you can find right here: <https://jira.atlassian.com/browse/TRELLO-390>

As of right now, I don't have an ETA on when this fix will be released, as it depends on various factors such as the team's backlog and the complexity of the bug itself. That being said, with the link I sent above, you should be able to watch this issue by clicking on **Start watching this issue**.

For further information about how we track and fix our bugs, you can review the [Atlassian Cloud Bug Fix Policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html).

If you have any additional questions, things you would like to make known about this bug, other concerns or feedback, please feel free to let me know!

All the best,

Lara  
The Trello Team

comments: author: Lara
body: Hi Claire,

Just an update here! Our team has pushed a fix for the issue so the days and dates should be correct now.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: bug
I recive notifications of other users in my team as if they where mine
Asked by Juan Pablo Torres:

I keep reciving notifications from other team members of cards im not assigned or following.

The writing of the messages is also as if I were the other team member, for example in the image below "Has adjuntado ..." translates to "You have attached ..."

![Captura de Pantalla 2024-05-28 a la(s) 16.36.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/326443iBE0DCB020025CB86/image-size/large?v=v2&px=999 "Captura de Pantalla 2024-05-28 a la(s) 16.36.59.png")

Is there a way to deativate these notifications? Its quite annoying and spaming


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Juan Pablo Torres](/t5/user/viewprofilepage/user-id/5507820) it sounds like you're either watching that card, the list, or the board. You can unwatch a card/list/board to no longer receive notifications. See more here: <https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/>
One of my boards won?t sync
Asked by Colin Scott:

I have a basic Trello board that my wife \& I use for shopping lists, packing lists etc.

I also had a separate board which I shared with a bunch of neighbours \& gave access to about 17 people.   

I recently fell foul of the 10 person limit so I went to the board where I gave people access \& deleted most of them.   

The features should now work, but the shopping list board won't work.

I have uninstalled \& reinstalled the app, tried hard refreshes, logged out \& in, selected "clear cache on launch".

Whatever I do, I can't get it to sync to the changes my wife has made to it. I'm pretty sure the syncs stopped as a result of too many guests on the other board, as I was getting notifications about it. The notifications have stopped, but the functionality hasn't returned.


Answers:
author: Brittany Joiner
body: [@Colin Scott](/t5/user/viewprofilepage/user-id/5507826) what's the sync functionality you're looking for here? Are you saying your board that just your wife and you use is not refreshing when your wife adds something to the board or your add something to the board?

Or are you trying to sync content from that board to the board that you shared with other people?

comments: author: Colin Scott
body: The first one.   

When I look at my wife's phone she has a full week's shopping on the list, but even when I select the sub menu \& press "sync" it's still displaying it how it looked a week ago.


author: Brittany Joiner
body: [@Colin Scott](/t5/user/viewprofilepage/user-id/5507826) is it just not syncing in the mobile app? If you go to the board on your browser / desktop app, are the new cards there? Either way sounds like a bug, so you might need to reach out to support <https://trello.com/contact>


author: Colin Scott
body: It's the same on a browser, so it's an account issue rather than an app issue.


author: Brittany Joiner
body: [@Colin Scott](/t5/user/viewprofilepage/user-id/5507826) seems weird that she would be able to add cards, the board updates on her end, but you can't view the updated changes. I can't think of what would be causing this, so you might need to reach out to support <https://trello.com/contact>


author: Colin Scott
body: I've now done so \& included a link to this thread.


author: Brittany Joiner
body: [@Colin Scott](/t5/user/viewprofilepage/user-id/5507826) did you get this sorted out?


author: Brittany Joiner
body: [@Colin Scott](/t5/user/viewprofilepage/user-id/5507826) just checking if you were able to get a fix to this
A single query for multiple responders
Asked by William Butt:

Hello,

We have multiple teams that are on-call and I'm wondering if there is a way to create an Alert query to see alerts for all the teams?

upon checking this guide, I'm not seeing anything.. <https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/>

however, just checking in with the experts to see if there is a way.

Example would be a single query to see alerts for 'Team 1' and 'Team 2' and 'Team 3'.

Thanks


Answers:
author: Samir
body: Hi [@William Butt](/t5/user/viewprofilepage/user-id/4345528) ,

By default, and Admin/Owner in Opsgenie can see alerts from all teams on the alert dashboard. Users with role of "user" (i.e. non Admins/Owners) can only see alerts from teams that they are a member of.

You can query for alerts with Team1 or Team2 or Team3 as a responder using the following:

responders: Team1 or Team2 or Team3

comments: author: William Butt
body: Thanks [@Samir](/t5/user/viewprofilepage/user-id/2168284)

Upon review, when I created my query, it defaults to the 'AND' operator and not the 'OR'... it now works as I need it.

Thanks for the response.
Why is the handle on a collaborator not changing, even do the mail is different
Asked by Daniela G?mez Worthington:

Hi, I used to have a collaborator with Named [@Regina](/t5/user/viewprofilepage/user-id/1310453).risi (she es no longer with us)

Now i Have a new collaborator with name [@Nina](/t5/user/viewprofilepage/user-id/472793).daniela

Both of them have different mails.

But when I send the invitation to [@Nina](/t5/user/viewprofilepage/user-id/472793).daniela (with her email nina.daniela@duopuncta.com) , de handle in Trello is Still [@Regina](/t5/user/viewprofilepage/user-id/1310453).lisi

Nina.daniela changed her profile but the handle is still wrong, I've attached a picture

Help Please!

![WhatsApp Image 2024-05-27 at 6.17.23 PM.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/326442i968609EB84B0D414/image-size/large?v=v2&px=999 "WhatsApp Image 2024-05-27 at 6.17.23 PM.jpeg")


Answers:
author: Gaurav Kataria
body: It seems like it was one account that was transferred from one user to another user. Anyway, you can change the Public name as explained here <https://support.atlassian.com/trello/docs/changing-your-public-name/>
Is there a way to set one specific alert to page during a defined time window only?
Asked by Brian Dickson:

My team is looking to implement an alert in our test environment, but only want the alert to page through OpsGenie during business hours, 9am-5pm CST. We have watchers built in Kibana that integrate to OpsGenie that generate alerts. Is there a way to detect this specific alert and define alert parameters such as time window to alert or not?


Answers:
author: Nick H
body: Hi Brian,

A notification policy would be the best method to avoid notifying your users for specific types of alerts only during business hours:

<https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy>

These can be configured under the team's Policies tab. Note these are only included in the Standard and Enterprise plans. Your policy might look something like this:

![notcomm11.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/141178i2DB76691532BF09A/image-size/large?v=v2&px=999 "notcomm11.jpg")

\^ This would delay notifications for the Kibana / Elasticsearch alerts until the next weekday at 9am.

Hope this helps! Let us know if you have any other questions.


author: Samir
body: Hi [@Brian Dickson](/t5/user/viewprofilepage/user-id/4372845)

There isn't a way within the integration to only have the alerts get *created* in Opsgenie during business hours.

But you can configure alerts to not notify anyone unless they're created during business hours.

This can be done by setting up a routing rule on the team the alerts are going to to route alerts to no-one if they come in outside of business hours...

e.g.

![2021-04-29_10-12-24.png](https://community.atlassian.com/t5/image/serverpage/image-id/141176i5F8D6A1A539F47B5/image-size/large?v=v2&px=999 "2021-04-29_10-12-24.png")

So when an alert goes to a team, it follows the routing rules on that team. So you can add a routing rule to route alerts to "no-one" that come in during certain hours.

Alternatively, you can setup a [notification policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) on a team to delay notifications, or suppress notifications for an alert that come in during certain hours.

e.g.

![2021-04-29_10-15-01.png](https://community.atlassian.com/t5/image/serverpage/image-id/141177i7255A51290040F01/image-size/large?v=v2&px=999 "2021-04-29_10-15-01.png")

Hope that helps!


Tags: cloud
How to associate a service to an alert?
Asked by Pablo Barbero:

Hello

I am checking how to create Incidences in opsginie coming from the alerts. I saw there is an option though team -\> services -\> rules where you can create a rule that will convert certain alerts under a service into an incidence.

My main challenge is I don't know how to associate a Service to an Alert. Does anyone know?


Answers:
author: Samir
body: Hi [@Pablo Barbero](/t5/user/viewprofilepage/user-id/3240856) !

There isn't a way to have Service added to an alert. Are you asking *how* you get an alert to match an incident rule on a service to create an incident?

If so, it's just dependent on if the alert goes to the *team* where that service is configured with the incident rule.

So in this example...

![2021-04-29_09-16-45.png](https://community.atlassian.com/t5/image/serverpage/image-id/141161iA11BC189BDDDA45E/image-size/large?v=v2&px=999 "2021-04-29_09-16-45.png")

I have these 2 incident rules configured under the "Sev1" service, which is under "TeamA". So if an alert is created with TeamA as a responder, and matches 1 of those incident rules then it will create an incident for that service.

Hope that helps! Let me know if you have more questions.

comments: author: Pablo Barbero
body: Thank you. It worked
Can we integrate it with LogRhythm and Imperva using API or Email?
Asked by harry:

We are evaluating opsgenie for our business requirement.

Can we integrate this to LogRhythm and Imperva for active monitoring of alarms generated from these platforms?


Answers:
author: Gonchik Tsymzhitov
body: Hi [@harry](/t5/user/viewprofilepage/user-id/4372049) !

Welcome to the community!

Based on the docs:

* <https://docs.imperva.com/bundle/cloud-application-security/page/settings/notifications.htm>
* <https://docs.logrhythm.com/docs/enterprise/client-console-administrator-guide/alarm-rules/alarm-notification-policies/create-new-email-alarm-notification-policies>
* <https://support.atlassian.com/opsgenie/docs/alert-creation-flow/>

Of course, you can do via email.

Regarding REST api, here need to deeply investigate webhook or pushing functionality from source systems .


Tags: cloud