youngmon/atlassian-qna huggingface dataset:
Confluence Backup error
Asked by Benjamin Schwitter:

Hi there

We have just signed up to use confluence and I was starting to look into migrating some pages from our existing wiki using your UWC.

First things first: The documentation says that I should back up the system first, which already failed, without having added much content beforehand.

That doesn't exactly fill me with confidence using your system.

Can somebody help me out here. The error message that was reported was:

**Woah! Something went wrong!**

Unexpected error during export has occurred

I can log out and back in now and as soon as I even navigate to the backup page I get this error (without actually executing the backup).

Anyone any idea what I could do to get the backup to work?

Thanks

Ben


Answers:
author: JohnA
body: Hi Ben,

Without seeing your logs I wouldn't be able to say why the backup has failed, but that is something you can open a ticket with Support for if it continues to be a problem.

However, we don't actually recommend using the inbuilt Backup Manager for bacjking up your instance because it's less reliable than using the tools supplied with your database, as described in our document on strategies for backing up production instances: <https://confluence.atlassian.com/display/DOC/Production+Backup+Strategy>

All the best,  
John

comments: author: Benjamin Schwitter
body: Your information does not relate to Confluence on-demand, does it? Your link points to a page which is not relevant to on-demand.

Maybe I haven't said this clear enough: We are using the on-demand version of Confluence, I tagged the question with on-demand like your system asked me to, so I thought it was clear enough which version we are using, sorry about that.

As a developer, the first thing I was looking for was actually a log somewhere. But I couldn't find a link to any log in the admin section. Is there one, but I can't find it?

I just tried to search for 'log' in your questions section, ticking 'on-demand' only, which gave me another error:  

### 500 Server Error {#toc-hId-1480392129}

### Sorry, You've Encountered A System Error. {#toc-hId--1071764832}

Is there a way I can look at any logs?

Btw, I retried the backup today after adding quite a few pages for the wiki yesterday and it is still not working.


Tags: cloud
Send notification e-mail in text format or attached file
Asked by Daisuke Niwa:

Hello there,

By default, Confluence sends notification e-mails in HTML format, when for example watched content is updated.

This causes a problem for some users who are using specific e-mail clients. According to them, the content of HTML e-mails is garbled.

In order to avoid this, is it possible to send notification e-mail in text format, or better yet, as an attachments to e-mail?

Please let me know if you have any idea.

Regards,

Daisuke Niwa


Answers:
author: Giuliano C.
body: It's not possible to send notification e-mail in text format or as an attachment as far as I know. But that should be a good candidate for a Feature Request that you can create in [https://jira.atlassian.com](https://jira.atlassian.com/). But let's see if someone else has developed some sort of workarounds for this.

comments: author: Daisuke Niwa
body: Thanks Giuliano,

I also think it's not possible at the moment. Creating a feature request on JAC looks like a nice idea.
any chance I can display the JIRA source tab in JIRA issues macro
Asked by A:

According to the documentation: <https://confluence.atlassian.com/display/DOC/JIRA+Issues+Macro> I can only print columns present in the xml export. Unfortunately there is no track of the source tab in the xml file.

Any chance I can display this info without using a custom field?


Answers:
author: AlysonA
body: Hi Adri?n,

I don't think that's possible unfortunately, you might want to raise an improvement request at href="https://jira.atlassian.com%20"\>https://jira.atlassian.com for that?


Tags: jira
Is there a flood control function on the "Like" button?
Asked by Danny At Resolute:

I recently introduced the web team to Confluence. Being..um..enthusistic explorers they began clicking the like button over and over again on various pages to see how many emails they could dump into one anothers inboxes.

I'm grateful that they found this vulnerability in the system but I would like to fix it. Is there a way to require a minimum of a few seconds between clicks on the like button? If not how do I request such a setting in future releases?


Answers:
author: SarahA
body: Hallo Daniel

Ha ha, that's a cool request. :) Do you think people will stop madly clicking "like" in a day or two?

As far as I know, there's no flood control on the like button. To raise the request, log a ticket on the Confluence issue tracker. Here's a search for requests that contain the word "like" in the issue summary:

[https://jira.atlassian.com/secure/IssueNavigator.jspa?reset=true\&jqlQuery=project+%3D+CONF+AND+summary+\~+%22like%22+AND+resolution+%3D+Unresolved+ORDER+BY+created+DESC](https://jira.atlassian.com/secure/IssueNavigator.jspa?reset=true&jqlQuery=project+%3D+CONF+AND+summary+~+%22like%22+AND+resolution+%3D+Unresolved+ORDER+BY+created+DESC)

Cheers, Sarah

comments: author: SarahA
body: Hallo Danny

That's a good point. Thanks. :)

Cheers, Sarah


author: Danny At Resolute
body: Hi Sarah,

I like your blog.

Yeah, I'm sure the guys will move on to a new toy shortly. Their favorite pass time is playing with each others screen preferences when one of them leaves the room.

However, the vulnerability itself could act as the basis for a denial of service attack so its worth bring up. I'll head on over and raise an issue about it.

cheers, Danny


author: SarahA
body: And we now have a request to add a feedback category to this forum, for witty requests! :)

<https://jira.atlassian.com/browse/ANSWERS-669>


author: SarahA
body: LOL. This forum should award a prize for the wittiest entries. :)


author: Danny At Resolute
body: Thanks Sarah, your wish is my command: <https://answers.atlassian.com/questions/78092/why-can-t-i-upload-icons-for-new-priority-issue-and-workflow-step-entries>


author: SarahA
body: LOL Daniel, please write more questions and answers in this forum. They're so much fun to read. :)


author: Danny At Resolute
body: Entertaining mayhem ensued when our network admin wrote a response rule for himself. It identified spurious like emails and threw back 50 copies to the originator. The initial flurry of 300 emails to him became a reply barrage of 15,000!

As predicted everyone got fed up with the game and things are back to normal.

If the email flooding had continued I would have turned off the "like" function but somehow this little period of play has resulted in stronger uptake of Confluence by everyone in the company.


Tags: like
How can I track page access frequency and time?
Asked by Peter Kahn:

Hi all,

I have performance issues with my customer facing wiki and I want to figure out what's taking the time. Most of the activity is read not write so I figure that looking at access frequency and time to access will guide me to the pages which are most likely to be a problem.

How have you tracked this kind of data, is there a confluence plugin or do you just use apache as a local proxy can collect stats from apache?

Thanks for the help.

Peter


Answers:
author: JohnA
body: Hi Peter,

A good plugin for analysing usage data of your Confluence is the Google Analytics plugin, as this gives detailed feedback on usage patterns etc: <https://marketplace.atlassian.com/plugins/me.davidsimpson.confluence.plugins.googleanalytics>

However, we have much better tools for logging processes and checking what is causing slowdowns in your instance, and you might also find that the slowdowns aren't necesasarily being caused by users but the backup process or something else, so I would suggest you enable profiling as described in this document: <https://confluence.atlassian.com/display/DOC/Troubleshooting+Slow+Performance+Using+Page+Request+Profiling>

You can also reequest assistance from Support if the performance issue continues or if you need assistance deciphering the logs you generate running profiling.

All the best,  
John


Tags: metric

performance
setup permission for accessing only one space
Asked by Andy Lang:

Hi,

How to setup permission to provide access to one space only ?

I created a separate group with sinlge user and turned on View access in Default Space Permissions.

In Manage Permissions for that space, I assigned permissions to this group.

User can login and work with space but also user can see the updates from other spaces.

Regards,

Viktor


Answers:
author: Rp Subhub
body: Remove user from confluence-users group (and all other groups that have view permissions on spaces), grant "can use" permission under Global Permissions. Don't know if this will do the trick for you but seems plausible.

comments: author: Andy Lang
body: I did this when created user. I think the problem with messages from user profiles. Thanks


author: Christian Czaia _Decadis AG_
body: You have to update the permissions on all the other spaces excluding the group or the user you mentioned. Sth. like this:

Space A-Y (view permission: group A (all users except USER X))  
Space Z: (view permission: group B (all users))

Basically you have to check every single space:-) (if you used the default permissions e.g. "all users can view the space")

Cheers Christian

comments: author: Andy Lang
body: Thanks Christian. It will work in your way. The other option would be to create new group which does not have view permission


author: Christian Czaia _Decadis AG_
body: No not really. Unless you ask your users to change the permissions of their personal spaces and restrict the viewing permission...


author: Andy Lang
body: I did not notice this before. User actually sees messages not related to spaces but the updates of other user profiles.

Is there any way to exclude profile messages i.e. message regarding a profile change or users statuses?
Error during up grade to new plugin manager/adding Zen
Asked by jason robin:

while attempting to upgrade the plugin manager it fails with a please see logs message the logs on the host do not have any information.

It fails with online updates as well as pulling the jars locally. I can pull what ever information you need. Also i'm setting the sev at 2 since this is a migration that is supposed to be going live tomorrow my CFO wants the ZEN plugin for a new team coming on board.

Thank you,

Jason

<br />


Answers:
author: William Zanchet [Atlassian]
body: ```
Hi Jason,Can you confirm your Confluence Admin > General Configuration > Server Base URL is set to the same URL you're using to access Confluence? Also, are you able to upgrade any other available plugin?If none of the above is the case, feel free to create a support ticket at https://support.atlassian.com for further assistance in case you didn't already.

Cheers,

WZ
```
Script Error
Asked by Jay Adams:

An exception occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

? Exception: Script error.

? Resource: <https://jira.atlassian.com/s/en_UKsx8qk0/710/2/1.0.8-beta/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js>

? Line: 0

Environment

Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

<br />


Answers:
author: pschaff01
body: Hi there

Could you please take a moment if this problem doesn't fit in the problem reported in the following link?

<https://confluence.atlassian.com/display/GHKB/Removing+Feedback+Related+Errors>

We really hope this helps.

Cheers,

Pietro Schaff


author: Matheus Fernandes
body: Hi Jay,

It seems you are facing a known GreenHopper bug: [GHS-5502](https://jira.atlassian.com/browse/GHS-5502)

In order to avoid this error you will need to disable the GreenHopper plugin's feedback configuration. To do so you can follow the steps below:

1. Go to \<tt\>Administration \>\> Plugins \>\> Plugins\</tt\>
2. When the plugins page appears, click on the \<tt\>Manage Existing\</tt\> (Tab), and locate \& click the GreenHopper
3. Once you have clicked on the GreenHopper plugin, you will see a link called \<tt\>Manage Plugin Modules\</tt\>. Click on that link to extends its modules;
4. When the list of modules appears, locate the module \<tt\>"Feedback"\</tt\> and you see that a button \<tt\>'Disable'\</tt\> will appear on the right side.
5. Disable the feedback module and see whether the problem persists

Alternatively, you can upgrade GreenHopper to the latest versions since this bug is not experienced by users using GreenHopper 5.10.6 or later.

I hope this helps!

Cheers,  
Matheus Fernandes


author: Amalia
body: Is this a JavaScript error? If yes, try to enable safe mode in Manage Plugins page and/or try to clear all customization done in your Confluence instance. That includes Custom HTML, Stylesheet, Layouts
Is there a way to set publishing date to Confluence pages?
Asked by Philippe Robichaud:

We would like to be able to set startDate and endDate to specific pages on confluence. How can we accomplish this?


Answers:
author: Giuliano C.
body: You can query the database in order to retrieve the creation date of a give page (you can refer to the CONTENT table). As for the endDate I'm not sure what it would mean? Do you want to set an end date to prevent users from continue editing this page?

comments: author: Philippe Robichaud
body: Not exactly, we would like to be able to publish pages at a certain time (create content and release pages at any given time automatically). Similarly to what we can do with plugin Time Control. Saddely, they do not offer any form of support which we are reluctant to. We are trying to achieve this without a plugin which doesn,t seem to be possible so far.


Tags: date

publish
File fields format for CLI plugin removeUsersWithFile
Asked by Jo-Anne MacLeod:

Does anyone know what the file format is supposed to be to use the removeUsersWithFile option in the CLI Plugin. Don't tell me a csv, because I already know that part. I have a file that works perfectly with the addUsersWithFile, but it failes everytime on the remove. I've tried using just the user names, I've tried username,password,email,full name. I've search the cli plugin page. Lots of examples of the commands, but nothing to tell me what fields it wants in the file. I'm sure that I have seen an example of a file once before, but I don't seem to be able to find it now.

Has anything tried this option before?


Answers:
author: Lo?c Dewerchin
body: Hello,

the question is a bit old , but I am posting an answer for the convenience of whoever stumbles on this problem =)

Had the same situation :

* removing # of users with a file
* got error in the process : "Client error: Error reading file: local_users_to_remove"

The problem is not the file you are working with, it is the error message!

What actually happens is that the user cannot be removed (is assigned to an issue, is a reporter or commented), nothing wrong with reading the file.

So you have to deactivate the user. Another word of warning there, the email-address of the user has to be a valid format (often not the case when importing users in a migration).

If this is not the case , you will get a positive reply from JIRA CLI saying the user is inactive , when in fact the user is still active. You will have to use something like this:

```
$atlcli $instance --action updateUser --deactivate --userId YOURUSERID --userEmail YOURUSERID@makeitvalid.com
```

hope this helps someone...

best regards,

Lo?c

comments: author: Bob Swift (personal)
body: Created JCLI-573 to cover this.


author: Jo-Anne MacLeod
body: never got this to work, but came up with a method that didn't involve using this feature so it all worked out in the end.


author: Bob Swift (personal)
body: Same file should work. Actually, it just needs the id as the first column in the csv file (no header line) as all the other information on the same line is ignored. Create an issue if this is not working.

comments: author: Jo-Anne MacLeod
body: thats what I thought, but it is complaining about the file, "error reading file". I've verified that it is a real, valid csv file. And it works with the addusers so it should be in the right format. Its got me slightly baffeled.


author: Bob Swift (personal)
body: [Create an issue](https://bobswift.atlassian.net/secure/CreateIssue!default.jspa) and attach the file.


Tags: cli
Unable to use the Title Contains field for attaching a Google Doc to and issue.
Asked by Steve Farrell:

When trying to attach a Google Doc to an issue, I get a full list of my available Docs from Google, but I cannot type in the Title Contains field to search through my files for the Doc to attach.


Answers:
author: Gary
body: Hi,

I beleive you are being affected by a current known issue:

<https://jira.atlassian.com/browse/CONF-26477>

You may need to first navigate to <https://jira.atlassian.com> and create a new user account in order to view the above link.

Thanks,

Gary


Tags: cloud

google-apps
From Address field in confluence mail server configuration not being used
Asked by Adolfo Casari:

Seems that the *From Address* you specified in Mail Server section in Confluence Admin is not being used.

I am using Gmail as SMTP server and the mail triggered comes from the mail specified in the resource for login into the gmail server ([see this](https://confluence.atlassian.com/display/CONF30/How+do+I+configure+Confluence+to+use+GMail+as+the+mail+server)), not from *From Address*.

This is confluence 4.2.11

In Jira 5.1 is the same, the *From Address* you fill is not being used.

Is this a known bug?


Answers:
author: Rodrigo Girardi Adami
body: Hi Adolfo,

I believe that this improvement request is what you are looking for: <https://jira.atlassian.com/browse/CONF-22983>

Let us know about it.
Cleaning up Confluence
Asked by Wolfe Admins:

I am trying to figure out how clean up spaces and basically move them from being stand alone to product specific. My issue is I keep getting errors such as:

A descendent page shares the same title of another page in the selected space.

Is there an easy way to configure/move things around to better organize my confluence or am I better off getting a clean copy and moving everything there.


Answers:
author: Radu Dumitriu
body: This is your actual question. The duplicate here [https://answers.atlassian.com/questions/75318/cleaning-up-confluence](/questions/75318/cleaning-up-confluence) has been closed.


author: RianA
body: Hi Wolfe,

From the description it seems that you are trying to create a page with the same title with some page on the selected space. Please bear in mind that even you could have different parent page, however Confluence treated them on the same hierarchy. Thus you can't create a new page with the same title. For more information please refer to the following improvement request.  
\* <https://jira.atlassian.com/browse/CONF-2524>

I think the best solution for now is to create new space as a workaround.

Hope it helps. Cheers,  
Josua
Confluence space template for pages list
Asked by Sergey Shmarkatyuk:

How could I create space template with the default list of pages and subpages to have the same structure for every project I will be creating space for? For example, I need to have following pages structure for the default project space:

![](../../upfiles/Screenshot_-_8_7_2012_,_6_36_20_PM.png)

Does confluence provide such functionality either with plugins or basic configuration?


Answers:
author: Thomas Schlegel
body: Hi Sergey,

you can create a template space with all these pages and then use the copy space plugin (<https://marketplace.atlassian.com/212>) to copy the template to the new project space

Cheers

Thomas


author: Anton
body: You can add the pagetree macro to the global theme in the main.vm file.

And let use the global theme for every space.

comments: author: Thomas Schlegel
body: hmm, but this does not create the initial page structure in the new space


author: Bob Swift (personal)
body: [How to create pages from templates](https://bobswift.atlassian.net/wiki/display/CSOAP/How+to+create+pages+from+templates) describes how to create sets of pages either from template like pages or directly by specifying the content. Find/replace support allows them to be customized as they are created. Space or page permissions can also be added.


author: RianA
body: Hi Sergey,

Unfortunately it's not possible to do that at the moment. However we do have a [feature request](https://jira.atlassian.com/browse/CONF-4538) regarding this. Feel free to vote, or add a comment to involve in discussion there.

Hope it helps. Cheers,  
Josua
Cleaning up Confluence
Asked by Wolfe Admins:

I am trying to figure out how clean up spaces and basically move them from being stand alone to product specific. My issue is I keep getting errors such as:

A descendent page shares the same title of another page in the selected space.

Is there an easy way to configure/move things around to better organize my confluence or am I better off getting a clean copy and moving everything there.


Answers:
author: Radu Dumitriu
body: [https://answers.atlassian.com/questions/75317/cleaning-up-confluence](/questions/75317/cleaning-up-confluence)


author: Justin Corcoran
body: Can we limit the sarcasm and nastiness please? Radu clearly closed this because you created the same issue twice in a row (it happens to me sometimes too). This is a helpful, friendly community. Let's try to keep it that way.


author: Wolfe Admins
body: Radu thanks for closing this with out puting me in the direction of where the duplicated information can be found. I guess I will go hunt for this and waste my time. Thanks again.
Problem linking Confluence to Jira
Asked by Daniel Wetzel:

Hi there,

In Jira I can see (and configure) an application link to Confluence. In Confluence there is no such link. When I try to add it, I can enter the URL but the Continue button never gets enabled. In the end, I cannot establish a link between Jira and Confluence.

About my setup:

I installed Jira and Confluence several days ago. Confluences installation tool imported the users from Jira which worked fine.

Today I installed Crowd and added it to both Jira and Confluence. This works.

Furthermore, I added an AJP connector to each of them. My apache server is the https proxy so I have nice URLs.

Maybe this is related: in Confluence I always get the message that the Plugin Exchange URL is not reachable (which works in Jira).

Thanks, Daniel


Answers:
author: RianA
body: Hi Daniel,

Most probably the cause is Confluence is unable to reach JIRA. Please bypass the proxy, and use IP address and port whether it works. Please drop the current Application link and configure a new one. Check whether there are two ways link, instead of question mark during the setup. By right it should be working okay, if the packet is not dropped halfway.

Hope it helps. Cheers.


Tags: application

crowd

jira

link