youngmon/atlassian-qna huggingface dataset:
can't paste jira link in cofluence
Asked by wanttolearn1:

when one of my user's try to paste a take he opened in JIRA inside confluence

the link appears for a second and then disappear.

for me as admin it doesn't happen.

should i use any special permissions for this user?


Answers:
author: wanttolearn1
body: after cleaning cache it works only on chrome......

comments: author: Rob Woodgate
body: It's surprisingly common to find Confluence issues that occur on one browser, but not on another. If it's working for him in Chrome then that's a good workaround until the issue is fixed; at this point your best bet is to log a support ticket and ask Atlassian to investigate so they can fix the issue.


author: wanttolearn1
body: where do i open a ticket


author: Rob Woodgate
body: Using Atlassian's Support Desk - the link for Confluence Cloud tickets is here: <https://support.atlassian.com/servicedesk/customer/portal/23/create/185>


author: wanttolearn1
body: i tried and i am getting that my SEN is not valid....

any way to contact with email?


author: Rob Woodgate
body: I can't use my SEN either, it's very annoying. But the text box says you can use either your SEN or your cloud URL, e.g. https://.xxx.atlassian.net/wiki, and I use our cloud URL. It works fine and they answer just as quickly which ever one you use.

As far as I know, they don't have a support email address you can use.


author: wanttolearn1
body: its all installed on my own servers,

when i try to put my SEN i get error that there is no such id.

can some one else open them a ticket?


author: Rob Woodgate
body: The server version of their support desk is <https://support.atlassian.com/servicedesk/customer/portal/14/create/139>

Your SEN should work in that one.


author: wanttolearn1
body: this happens on all browsers

comments: author: Rob Woodgate
body: Ok. Sometimes it's a browser issue, but apparently not in this case.

So, it happens on all browsers, and the user has permission to view the JIRA issue. Next thing to find out is whether it's the autoconvert process. What happens if the user adds a JIRA Issue macro that just returns that single issue? (In other words, what happens if the user manually adds the JIRA Issue, rather than allowing the autoconvert process to do it for him?)


author: Rob Woodgate
body: Hi,

You don't need any special permissions to paste a JIRA link into Confluence, other than permission to view the JIRA item (which apparently he does). Are you and he using the same browser?
The Manage Watchers link does nothing
Asked by Kevin Butler:

On a page in Confluence, I click the "eye" symbol in the top-right which opens a small dialogue with a "Manage Watchers" link. Clicking this link does not do anything, so I'm unable to manage watchers for the page or space.


Answers:
author: Rob Woodgate
body: Hi Kevin,

There are no [reported bugs](https://jira.atlassian.com/browse/CONF-23256?jql=issuetype%20%3D%20Bug%20AND%20text%20~%20%22%5C%22manage%20watchers%5C%22%22) about this issue, so either you've discovered a new bug or it's an issue on your end. For what it's worth, when the Manage Watchers dialogue is appearing for me on Confluence Cloud, so whatever it is, it's not affecting every Cloud user.

First thing to check: What browser are you using, and have you tried it on a different browser, specifically Chrome and Firefox?

comments: author: Kevin Butler
body: Hi Rob,

Thanks for the reply. I'm using the most updated version of Chrome and have also tried Firefox but with no success. I've also checked with others in our company (including a Mac/Chrome user) and they are having the same problem.

It's like this link isn't even a link. Notice that when I right-click there isn't even an option to open or copy the link. Would you expect there to be?

ManageWatchers.jpg


author: Rob Woodgate
body: Hi Kevin,

No, there's no right-click menu for it.

Confluence seems to be recognising your permissions to see the link, but then not allowing you to click it, which would suggest that the user index needs to be rebuilt. I say that because if there is a link on the page that goes to something you don't have permission to view, Confluence turns it into normal text and removes the hyperlink. What's happening to you appears to be a corrupted version of that process - you can see the link, but it's not allowing you to click it (although I could be completely wrong about the user index being the cause!)

If it's that, you'll need to log a ticket to get Atlassian to rebuild the index for you. If it's not that, you'll need to log a ticket anyway to ask them to investigate, because this is some sort of bug.


Tags: cloud

confluence-cloud
collapsible table-of-contents?
Asked by Jeff Tanner:

For TOC, I am using children display. However, the tree of the TOC is getting large.

Is there a collapsible TOC component I can use instead?


Answers:
author: Milo Test
body: Why not just wrap the macro in the Expand macro?


author: Eric Wersel
body: @Jeff Tanner, I think what you're looking for is the 'Page Tree' macro. You can set the root page to @self and check "Show Expand/Collapse Links". Lots more options than the children display.


Tags: table-of-contents
How to fill the Title page with image without borders?
Asked by Alexander Poryvkin:

I've tried many options in css styles but i can't fill the title page with an image. It always adds margins like 18mm 18mm 30mm 18mm;

It also adds a footer on the titlepage that i don't need.


Answers:
author: Milo Test
body: And you tried a negative margin?

```
margin: -20px
```

Otherwise, the answer here might help: <https://answers.atlassian.com/questions/11458388>


Tags: pdf-export
How can i see, which jar-files are duplicated?
Asked by Stefan Geberl:

*This question is in reference to Atlassian Documentation: [Unable to start up Confluence](https://confluence.atlassian.com/pages/viewpage.action?pageId=372081272)*

How can i see, which jar-files are duplicated?


Answers:
author: Nic Brough -Adaptavist-
body: You'll need to search the file system for them - only the Confluence installation and classpath, but it is a manual search.


Tags: confluence-administration

documentation
Loading editor takes longer than usual
Asked by sbikkinina:

Loading editor takes longer than usual. Wait a little longer, and then reload the page if it is not loaded. If this does not correct the situation, talk to the administrator of Confluence.  
[](https://community.atlassian.com/t5/Confluence-questions/Loading-editor-takes-longer-than-usual/qaq-p/60088?attachment-id=2255){#link_1185dbc58e5c4b}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/10164/1/%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA.PNG){#display_1185dbc58e5c4b_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Loading-editor-takes-longer-than-usual/qaq-p/60088?attachment-id=2256){#link_1185dbc58e5c4b_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/10164/2/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%2016-01-2017%20160941.png){#display_1185dbc58e5c4b_2}


Answers:
author: Pavel Potcheptsov
body: [Enable exec for /tmp](https://confluence.atlassian.com/confkb/editor-does-not-load-in-confluence-6-x-due-to-could-not-initialize-class-org-xerial-snappy-snappy-859462192.html)

comments: author: Pavel Potcheptsov
body: Does it help?


author: Dave Bosman
body: Hi sbikkinina,

If you are not an admin you should contact the admin of the confluence you are using.

If you are an admin, Does it eventually work or do you have to keep waiting without any result? is there anything in the log? What version of confluence are you using? since when is this problem? .....

Regards

Dave

comments: author: sbikkinina
body: [Atlassian Confluence](http://www.atlassian.com/software/confluence) 6.0.3

so I go to the administrator.  
error occurs when you edit and create a new page???????? 16-01-2017 160941.png


author: Dave Bosman
body: I think there is a problem with your collaborative editing.

In the admin section you can turn this off if you can't find the solution.

But you probably want to troubleshoot the problem.

Check if syncrony is running and the port 8091 is available for this service.

if you are behind a reverse proxy check out this page  
[https://confluence.atlassian.com/doc/using-apache-with-mod_proxy-173669.html](https://confluence.atlassian.com/doc/using-apache-with-mod_proxy-173669.html "Follow link")


author: sbikkinina
body: I set a confluence at windows 7, I probably made a mistake? it was necessary for windows server 2008 and 2012. his may be the cause of an editing error? I have established a Jira, it also does not edit


author: jira
body: disable collaborative editing help. and how to check port 8091?

Firefox can not establish a connection to the server localhost: 8091. which include?


author: jira
body: I have reinstalled on windose 2008 server, and I'm under the new uchetku now just under JIRA
first page after installation editor cannot load.
Asked by RBCru tester:

Hi guyz, when i trying to make a first page after installation, editor cannot load. I see infinity spinning.

How to fix this?

linux64 server

i getting message

???????? ????????? ???????? ?????? ???????, ??? ??????. ????????? ??? ??????? ? ????? ????????????? ????????, ???? ?? ?? ??????????. ???? ??? ?? ???????? ????????, ?????????? ? ??????????????? Confluence.


Answers:
author: Maxim Chepukov
body: ???????? ????????? ?????????? ?????? ??? jvm confluence.

???? ????? ?? ???????? - ?????????? ?????? ?? 2?? ???????.

<https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html>


author: Roman Kirilenko
body: Make sure that the port 8091 of your server is available, Synchrony uses it. You can try to disable your firewall during debug (don't forget to disable selinux too if you're using CentOS/RHEL). Or, you can make other port available (in addition to main Confluence service port) and override it with the -Dreza.port=XXXX within Java settings.

If this doesn't help, you can temporarily disable collaborative editing mode (Administration =\> Collaborative Editing) until you find the root cause of the issue.

I can make more suggestions if you share some details about your installation:

* Do you have any firewall between you and Confluence server?
* Do you use any proxy (like Apache or nginx) on Confluence server?


author: Nic Brough -Adaptavist-
body: Ok, start with <https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-6-with-error-message-loading-the-editor-s-taking-longer-than-usual-867362716.html>

Sadly, I'm having the same symptoms and I'm not getting very far with it. On its own it does actually work fine - installed Confluence and have it all working on a local server. But as soon as I try to put it behind a proxy, it fails, and won't tell me why.
Avatar of a project space
Asked by Elise Schmitt:

Is it possible to change the avatar of a project space?


Answers:
author: Dave Bosman
body: Hi Elise,

Yes! You can find the "how to" here

<https://confluence.atlassian.com/conf56/changing-a-space-s-logo-658737061.html>

Regards,

Dave


Tags: cloud

confluence-cloud
Are there any plugins that will automatically create a hierarchy of pages
Asked by Daniel Tombs:

I am trying to create a way for our marketing team to spawn a bunch of templates at once.

We are using loads of templates when we are planning events, i was wondering if there is a plugin that we can auto spawn the hierarchy of pages from the templates we have to make it easier and faster for the team?

Any help is appreciated  
[](https://community.atlassian.com/t5/Confluence-questions/Are-there-any-plugins-that-will-automatically-create-a-hierarchy/qaq-p/418140?attachment-id=5943){#link_1185dbef16683d}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/70852/1/image2017-1-17%206%3A24%3A59.png){#display_1185dbef16683d_0}


Answers:
author: EPS Software Engineering AG
body: Hi Daniel,

We had exactly the same problem in our company.

We then decided to develop plugins for our needs. You can also find them on the Marketplace. Possibly, they also cover your needs.

Here you find some **[Live Examples](https://focuspro.eps.ch/display/PEPSMarktExample/Marketplace+Examples)** (no registration needed).

Marketplace Links: **[Page Tree Creator](https://marketplace.atlassian.com/plugins/eps.focuspro.PageTreeCreator/server/overview)** and **[Space Tree Creator](https://marketplace.atlassian.com/plugins/eps.focuspro.SpaceTreeCreator/server/overview)**.

Regards,  
Stephan


author: Rodney Hughes
body: not sure if this is what you need

We have been using the plug-in "Copy Page Tree" to copy a page and its children to other Spaces. In fact we use it to pre-populate new Spaces with an initial page structure - including a section for meetings and events with standard agendas and such

I believe Confluence now has an option for doing something similar

comments: author: Daniel Tombs
body: with this then i wouldn't need to create separate templates. the originals effectively become my templates and then we can just copy from them and change the names etc?


author: Rodney Hughes
body: basically yes.

The "Copy Page Tree" plugin has the ability to add prefix/suffix to the titles of all the pages in the hierarchy and also change text automatically in the title and also change text in the body of the page


author: EPS Software Engineering AG
body: Hi Rodney,  
Can the "Copy Page Tree" plugin really change text in the body of the page? I could not find that in the documentation.  
Regards,  
Stephan


author: Daniel Tombs
body: looking for the same answer\^\^\^\^\^


author: Rodney Hughes
body: Yes it can - see the line "Page Content"

image2017-1-17 6:24:59.png


author: Daniel Tombs
body: this is exactly what i need. thank you


author: Dave Bosman
body: Hi Daniel,

Currently there is no "out of the box" solution.

As a workaround you could create a template space

And when you create a new space you can use following plugin to copy the space

<https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugin.copyspace/server/overview>

Regards

Dave

comments: author: Daniel Tombs
body: this is what i thought but i wanted to double check because i often miss the simple thing and make it complicated for myself. thank-you
Is it possible to EDIT a label so that everything labelled with it will be updated also?
Asked by Jasmine Wilkinson:


Answers:
author: Sam Hall
body: Hi Jasmine,

Have a look at this similar question which has a pretty good answer including a [user macro](https://confluence.atlassian.com/doc/writing-user-macros-4485.html)which might work for you : <https://answers.atlassian.com/questions/17434891>

Basically, it is not a built in feature of Confluence. There is a suggestion ticket raised in Atlassian's public issue tracker that you could watch/vote on:

<https://jira.atlassian.com/browse/CONF-7681>

There are also some add-ons you could look at for this:

* For Confluence Server: [Label Manager for Confluence](https://marketplace.atlassian.com/plugins/com.kostebekteknoloji.plugins.confluence.confluence-label-manager/server/overview)
* For Confluence Cloud: [Bulk Action Tools](https://marketplace.atlassian.com/plugins/bulk-action-tools/cloud/overview)
* I think the [Confluence Command Line Interface (CLI)](https://marketplace.atlassian.com/plugins/org.swift.confluence.cli/server/overview) add could also be used remove and add labels using something like the method described here: <https://bobswift.atlassian.net/wiki/display/CSOAP/How+to+remove+a+label+from+a+set+of+pages>

Hope you find something that works for you.

Sam
JIRA Macro into an array
Asked by Geoff Spozetta:

Hi All,

I'm wondering if there's a simple way to feed the output of a JIRA Macro into an array. I'm currently looking at creating an SVG IMG that changes dependent on the amount of cases on a JQL query that are in to do/in progress/done).

Any help that could be provided would be excellent

Kind Regards,

Geoff


Answers:
author: TomC
body: @Geoff Spozetta

I'm not sure this is what you're asking (your tags are all around Confluence, but your question is about JIRA which I'm not as familiar with), but I asked one of my JIRA Experts and they suggested a product called *Query Feed for Jira* : [Plug-in Developer's Page](http://docs.expium.com/query-feed-for-jira/) \| [Atlassian Marketplace Page](https://marketplace.atlassian.com/plugins/qffj/cloud/overview)

As for visualizing JIRA issues, they have another interesting plugin called [Visualizer for JIRA](http://docs.expium.com/visualizer-for-jira/).

Cheers,

Tom

comments: author: Rob Woodgate
body: Hi Tom,

Geoff is referring to the JIRA Issue macro in Confluence (although your answer may well work for him :smile:)


Tags: cloud

confluence-cloud
Disable header from error 404.vm page
Asked by Nitin Sinha:

How do I disable Atlassian header from a single Confluence page, say "404.vm" - "Page Not Found" error page.

I don't want to implement this for all pages but just one page


Answers:
author: Nitin Sinha
body: How do I disable Atlassian header from a specific Confluence page say "404.vm" - "Page Not Found" error page.

I tried  
#header

{display:none;}

on 404.vm but that didnt work however when I apply that to General Admin --\> Layout --\> Stylesheet, it works

But i only want to implement this to just one Confluence page - "404.vm"


Tags: confluence-administration
Why is the space sidebar not showing in mobile?
Asked by Michelle Peters Spivack:

When viewing on a tablet or mobile device, the mobile version of our confluence site appears, but it's missing the space sidebar which allows users to navigate our space. How do I have the space sidebar appear for mobile users? Also is there a best practice for using a space sidebar for mobile users? Should we set this up so that there isn't a space sidebar and customize the mobile menu instead?

We are currently using Confluence 5.7. Is this resolved in updated versions?

Thanks.

-Michelle


Answers:
author: Rob Woodgate
body: Hi Michelle,

The space sidebar isn't shown in the mobile app, presumably because it takes up a lot of space. The aim of the mobile app is to allow you to view tasks, notifications and updates, not to edit or add pages (at the moment, at least).

If you want to see the traditional view, including the space bar, you can switch to the desktop version - see here for instructions (right at the top of the page): <https://confluence.atlassian.com/doc/confluence-mobile-284365706.html>

(I'm guessing you're not on the Cloud version as you haven't included that tag in your questions. Details about that, including the iOS and ANdroid apps, is here for anyone else that needs it: <https://confluence.atlassian.com/confcloud/confluence-mobile-724764728.html>)


author: Pavel Potcheptsov
body: I've the exactly same problem.

Once I use mobile version I can't navigate at all through Spaces/Pages.

Thanks for rising this question.
how do you vote on an item in retrospective
Asked by tagsmith69:


Answers:
author: Claudio Saucedo
body: You can try the [Agile Retrospectives](https://marketplace.atlassian.com/plugins/retrospectives4confluence/cloud/overview "Agile Retrospectives for Confluence Cloud") Add-on for Confluence Cloud. Which has a stage where you Vote for Topics or Issues that team members believe are important to discuss and create action items.

comments: author: Claudio Saucedo
body: Here is a screenshot where everyone votes on the Issues/Topics.

![Screen Shot 2017-04-05 at 1.43.31 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/149iC99512143E9040BC/image-dimensions/534x366?v=v2 "Screen Shot 2017-04-05 at 1.43.31 PM.png")

And then they group them to create Action Items.

![Screen Shot 2017-04-05 at 1.36.26 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/148i2E0438143D738B56/image-size/large?v=v2&px=999 "Screen Shot 2017-04-05 at 1.36.26 PM.png")


author: Nic Brough -Adaptavist-
body: What do you mean by "item in a retrospective"? Generally, a retrospective is a talk about how the last sprint went. There's no need to "vote" on things you discuss, you're just talking about what was delivered, what was not and so-on. The items are more likely to be "work items", which you handle in an issue tracker. If it's JIRA, voting is easy - click "vote for this issue"


Tags: cloud

confluence-cloud
can the ?Content by Label? Macro be auto sized?
Asked by neonladynw:

I am using the 'Content by Label' Macro and when saved it shows a large empty box when no content is in it. Is there a way to have it minimize according to content size?


Answers:
author: neonladynw
body: Thank you, That's a shame. Without content, the boxes are large and create a long spreadsheet. Is thsi something you might consider allowing an option for?


author: Luiz Farias
body: Unfortunately, if there's no content with the specified label, you'll see this large box with "There is no content with the specified labels", this box have a fixed size.

The only way to change the size of displayed content is changing the options of the Excerpt Display.


Tags: cloud

confluence-cloud
Where can we obtain a server version of 'see all unresolved comments'?
Asked by ILP_TAXO NCS:


Answers:
author: Stephen Deutsch
body: Hi,

I'm about to come out with a Server version of this add-on in the next week or so, so as soon as I can get everything packaged up and approved on the marketplace I will let you know.

comments: author: Juan Du Toit
body: Hi Stephen,

Is a server version availble ?

Regards,

Juan


author: Rob Woodgate
body: Hi,

If you want to talk to the developer of that add-on, their support page is [here](https://marketplace.atlassian.com/plugins/see-all-unresolved-comments/cloud/support). You're likely to get a much quicker response contacting them directly rather than posting the question here.


Tags: addon-see-all-unresolved-comments

confluence-administration
How do I set up a customer support portal without tieing it to a service desk
Asked by Christine Allee:

Can I set up a knowledge base in Confluence for our customers to access without linking it to a service desk, or is this only for users of JIRA? This would be to house documentation, FAQ's, video tutorials, etc.. We might use JIRA in phase 2 to add a ticketing system, but we are just starting with the knowledge base. Everything I've read about knowledge bases in Confluence relates to JIRA service desks...


Answers:
author: Nic Brough -Adaptavist-
body: A Knowledge Base is just a standard Confluence space with a set of defaults that help it to be a Knowledge Base.

It derives a lot of power from being linked to a JIRA Service Desk, but is actually completely self-contained and Confluence treats it like any other space.

You can forget JIRA for now, for what you have described.   

Set up Confluence, add a space as a Knowledge Base, put in all the articles, docs, FAQs, links to videos and all the rest you want in there, and either give it a simple "all logged in users can see it" so you share it with everyone (or even add "anonymous" access, so that people without a login can see it too).


Tags: cloud

confluence-cloud
How do i add children pages to all pages everywhere?
Asked by Robert Yoon:

Since they got rid of documentation theme,

users are complaining this feature doesnt exist.

How can I add a footer to every page to include this like in confluence 5


Answers:
author: Nic Brough -Adaptavist-
body: Ah, that's not "add child pages" really. I was going to question why you'd want to add a child page everywhere, but then say that I think Script Runner for Confluence can do it (if you don't want to write REST scripts yourself)

However, the footer is a different story. You should be able to amend the global html footer to get something like a footer, but, as you probably already suspect, your best option may well be a custom theme that supports custom footers. Have a look in the marketplace for one-off themes, or Brikit and Refined if you want lots of easy flexibility, and Theme Builder if you want a huge amount of theming power (but, be warned, you do need to commit to that one, it's not "install, do few minutes easy config and move on")


Tags: confluence-administration