Deleted account
Asked by aboodram:

I am a solo entrepreneur who has had a company develop a website and customizations for me. The company was paid in full. Their proposal stated that it would deliver the product in two months; however, it took 30 months. They launched the website with an obsolete, unfinished Magento 2.3.4 code. After six months of complaining to them and getting no help, I filed a Legal Notice to sue. That brought the CEO of a company with 300-plus employees to the negotiating table. He said he wanted to fix my problems to avoid a legal battle.

I gave the company the opportunity, and in doing so, I gave them Access to my old Bitbucket.org account to deposit their source code in it. I created a new project name, especially for the company's team. Meanwhile, I had some previously owned software program source code deposited in a repository under a separate project name.

In a December 2023 communication, I made the mistake of quoting something that the project manager said, resulting in someone from that company deleting my Bitbucket account around December 18, 2023, and deleting parts of a Skype group chat messages from March 21 to November 2023. The company team and I were the only ones with Access to my account to both accounts. However, I did not have a paid subscription to the Bitbucket account, so I could not create a ticket with Bitbucket to inquire how this could have happened. I only gave this company's team a Write Access Level to my account.

Today, it came to me to ask the community experts for help. I am over 65 and not technically advanced.

Can someone please help me find out what happened and how I can get the account restored if it is not too late?

Heartbroken grandma.


Answers:
author: aboodram
body: Thank you, Stephen.


author: Theodora Boudale
body: Hi [@aboodram](/t5/user/viewprofilepage/user-id/5398373) and welcome to the community.

It is not clear if it was the account that was deleted, the workspace where the repo belonged, or the repo.

An account can be deleted only by the owner. The only way for someone to delete an account is by logging in to the website with the user's credentials.

A workspace can be deleted by any user who has admin access to the workspace. So, if a workspace has multiple admins, an admin can log in to their own account and delete the workspace.

A repo can be deleted by any user with admin access to the repo.

Unfortunately, we don't have logs from December 18, 2023 to investigate what happened. If you would like Atlassian to provide logs outside of our retention policy, those can only be provided in case of legal action or receipt of a legal subpoena and submitted to our Legal team by following these guidelines:

[Guidelines for Law Enforcement \| Atlassian](https://www.atlassian.com/trust/privacy/guidelines-for-law-enforcement)

Regarding recovery, I'm afraid that we cannot restore any content that was deleted more than 30 days ago.

Kind regards,  
Theodora

comments: author: aboodram
body: Thank you for taking to time to respond.


author: aboodram
body: Hi again, Theodora,

I re-read your message today, and I now see that it seemed like you were asking a question when you said, "It is not clear if it was the account that was deleted, the workspace where the repo belonged, or the repo."

I am not sure, but this was the link I had to it. So, was it a workplace or the Repository?

<https://bitbucket.org/aboodram1/photo-family-tree-website-source-code/commits/branch/master>

Kind regards,

Alma Boodram


author: Ste Wright
body: Hi [@aboodram](/t5/user/viewprofilepage/user-id/5398373)

I'm not sure if it will be possible to recover the deleted data, but just in case, I've escalated this to Atlassian (given you're on a Free instance).

Ste

comments: author: aboodram
body: Thank you, Stephen.


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