youngmon/atlassian-qna huggingface dataset:
how to export worklog into Power BI
Asked by Jean Wang:

I'm using Jira-Power BI connector, but I couldn't import worklog into Power BI. I found Issues Worklog module in the connector and selected all the fields I need, but when I open the url in PowerBI, it opens an empty table.

Not sure what went wrong, I have used the connector before, but never had this issue.


Answers:
author: YY Brother
body: Hi [@Jean Wang](/t5/user/viewprofilepage/user-id/5080606)

Jira-Power BI connector is a Jira App, right? If so, I suggest you raise a ticket to that app support team for this issue.

Thanks,

YY?


Tags: cloud

jira-cloud
Is it possible to Clone a story from one board to another, without linking them?
Asked by jpostelmans:

My organization has several cross-functional scrums, with individual boards for tracking stories. Each board is within the same project.

My scrum often needs to clone stories from another scrum's board into ours to track progress within both scrums.

When cloning is performed in this way, the story for both scrums shows up on the scrum team's board from which it originated.

Is it possible to clone a story from one board to another, without linking them in this way?


Answers:
author: Nikola Perisic
body: Hello [@jpostelmans](/t5/user/viewprofilepage/user-id/5545121)

This can be done partially. And the reason is there are no automation action options to select a different board. If you had a separate project with one of your boards then cloning would be possible.

![Screenshot 2024-07-16 at 15.36.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/335887iD06872D4B255EEEF/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 15.36.15.png")


author: Nicolas Grossi
body: [@jpostelmans](/t5/user/viewprofilepage/user-id/5545121) Welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/How-do-I-move-copy-a-story-from-one-project-board-to-another/qaq-p/1409674>

HTH

Nicolas


Tags: cloud

jira-cloud
How's security?
Asked by DT:

What's the Admin and Security features noted in Premium description?


Answers:
author: Dreamsuite Mike
body: That statement is a little vague but I would guess at it being these features:

![Screenshot 2023-12-11 12.56.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/296088iA56C4ECE485D39CB/image-size/large?v=v2&px=999 "Screenshot 2023-12-11 12.56.37.png")
Billing questions for Trello
Asked by Donna Wood:

Hello. Accidently, our office signed up for 3 workspaces for Trello and for the past 3 years, we have paid for 3 work spaces. With your help, we have resolved that issues and we now only have one work space. However, that work space now says that we are on a 'trail period' and have 8 more days before our trial period ends and we have to pay. However, we already paid more than $300 over the past year for the 3 workspaces....so I want to find out how to credit those amounts to this 1 workspace left. We were last billed in September of 2023 and we paid our fees then. How do we correct this issue? Thank you


Answers:
author: Brant Schroeder
body: See answer here <https://community.atlassian.com/t5/Trello-questions/Billing-question/qaq-p/2555488#U2555495>

comments: author: Brant Schroeder
body: [@Donna Wood](/t5/user/viewprofilepage/user-id/5380040) Can you accept this to help others?
Billing question
Asked by Donna Wood:

Hello. Accidently, our office signed up for 3 workspaces and for the past 3 years, we have paid for 3 work spaces. With your help, we have resolved that issues and we now only have one work space. However, that work space now says that we are on a 'trail period' and have 8 more days before our trial period ends and we have to pay. However, we already paid more than $300 over the past year for the 3 workspaces....so I want to find out how to credit those amounts to this 1 workspace left. We were last billed in September of 2023 and we paid our fees then. How do we correct this issue? Thank you


Answers:
author: Brant Schroeder
body: [@Donna Wood](/t5/user/viewprofilepage/user-id/5380040) you would need to submit a support request to Trello and see if there is anything they can do for you. You can do that by going to this link <https://trello.com/contact/> scroll to the bottom and login if you are not currently logged in. Then there will be a form you can submit make sure you choose billing as what they can help you with.
Billing Question
Asked by Donna Wood:

Quick question. Over the past 3 years, we have accidently had 3 trello accounts and charged for each. We got billed on 2 of those already for the year. We have now deleted the other 2 work stations and for the future we should only have one bill.

However, our one remaining account says that I am on a free trial period and that I will be billed in 8 days. We have already paid over $300 for this year. How do I let my remaining account know that we are NOT on a free trail period....and that we are an established client and have already paid ...between the 3 account we used to have.


Answers:
author: Oliver S
body: Hi Donna, sorry to hear you've had some frustrations with billing and multiple subscriptions.

I can see that you recently had a ticket open, and spoke with one of my teammates regarding getting these aspects sorted.

Taking a look from my side, I can see the Workspace that has a Free Trial enabled. My teammate disabled auto renew to ensure this doesn't charge you after the end date.

While we can't discuss account specific information on this forum - if you'd like to double check everything is in order - please feel free to respond back to your existing ticket (TRELLO-178535) with any further questions.

We'll be happy to double check, and manually cancel anything if needed. :)
Is there a way to pin a card to the top of a Trello list?
Asked by D?bora Rocha:

Is there a way to pin a card to the top of a Trello list?


Answers:
author: Gaurav Kataria
body: Yes, here is a video from [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) explaining how to do it <https://www.youtube.com/watch?v=wP9qlSJDpds>

comments: author: Brittany Joiner
body: thanks for sharing!!


author: D?bora Rocha
body: Thanks a lot Gaurav!!! I am goint to watch asap!
How can you copy a card in to a different board while keeping all the custom fields and 2 way sync?
Asked by Ashish Dobriyal:

I have a Master Board that splits a job up for different departments. I want cards to be copied to a board for a specific department since I don't need every department to see all the steps that they aren't involved with.

I do have an automation:

when a card is added to list "Step 1 - Mold Making - Job #", copy the card to the bottom of list "Step 1 - Mold Making - Job #" on board "MM (TEST)" and link the cards together, remove the "Step 2 - CNC" checklist from the card, remove the "Step 3 - EDM" checklist from the card, remove the "Step 4 - Mold Making" checklist from the card, remove the "Step 5 - EDM" checklist from the card, and remove the "Step 6 - Mold Making" checklist from the card

So this automation does move a card from my Master Template to Specific Department Board. But certain custom fields don't show up, I'm guessing due to no values being in them, but I need some of them to be included. Is there a way to copy the board that includes all the custom fields even when I'm not using them. Also when my board is copied it includes all the checklists that's why in my automation I have to remove them, but in the Master Template the cards in there already have the checklists removed so I'm not sure why it's not copying the card without them.

Also is there a way to have like 2 way sync between the cards so if I changed anything in a card in either boards the changes would apply to both, not sure this is possible without a Power Up like Unito or Placker or something like that.


Answers:
author: Austin
body: Hey Ashish. Thanks for reaching out about this. I'm happy to help.   

#### Moving and copying cards with Custom Fields {#toc-hId-291481328}

When the card is moved/copied, Trello checks to see if you already have a field on the new board with the same name and field type. If so, the card will use the existing field definition on the new board. If it doesn't find a matching field, it will create a new field.  

A card that has an empty value for a custom field will not create the new field on the board to which it is copied or moved.  

A workaround is to put a placeholder value for the empty custom fields like - or _.
>
> Also is there a way to have like 2 way sync between the cards so if I changed anything in a card in either boards the changes would apply to both, not sure this is possible without a Power Up like Unito or Placker or something like that.  

Correct. Only one-way sync can be done with automations. We don't recommend using automation for two-way sync, or "[card mirroring".](https://support.atlassian.com/trello/docs/mirroring-cards/)  

Hope this info helps!
Is it possible to assign a checklist from Trello directly to slack?
Asked by Alexis Hickox:

Trying to get more buy-in from our team. We steer the ship from Slack. Therefore, it actually takes more time to login to trello to check items off assigned checklists. Most employees just slack the channel that x is done. It is inefficient as a PM to follow on slack. Please advise as I love the checklist and kanban methodologies.


Answers:
author: Brittany Joiner
body: [@Alexis Hickox](/t5/user/viewprofilepage/user-id/5382515) the Trello and Slack integration is pretty neat! You can use \`/trello search\` and search for a card, and then perform various actions on that card, like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/296291i2B7A05D301C1610E/image-size/large?v=v2&px=999 "image.png")


author: Dreamsuite Mike
body: Hi [@Alexis Hickox](/t5/user/viewprofilepage/user-id/5382515)

These two articles will give you a good idea of what actions you can complete from Slack

<https://trello.com/platforms/slack>

<https://support.atlassian.com/trello/docs/the-trello-app-for-slack/>


Tags: checklist
lists
Asked by Gabriel:

my board is telling me i have too many lists and not letting me add more


Answers:
author: Dreamsuite Mike
body: Hi [@Gabriel](/t5/user/viewprofilepage/user-id/5382516) ,

Wow, the limit of lists on a board is incredibly high, I have never seen anyone come close to hitting that limit. Card limits, yes but list limits, no.

One simple solution is to archive older lists, the archived list limits is far higher than active lists.

This reference article can help you

<https://developer.atlassian.com/cloud/trello/guides/rest-api/limits/>

For lists it is:

Active: 475

Total (Archived and Active): 2850

If you don't mind sharing, what is your use case? I am very curious....
Automated Email Notifications
Asked by Bobby Bias:

Hello,

I've created a rule to email another person requesting that they begin the next step in a process when a certain checklist has been completed on a card.  

The email works but does not mention the BOARD or CARD from which it was elicited.

Is there a way to have the custom rule add the board name to the email?

I have a multitude of boards that all require the same process, but the person emailed has no way of knowing for which board the checklist has been completed.

THANK YOU!


Answers:
author: Dreamsuite Mike
body: Hallo [@Bobby Bias](/t5/user/viewprofilepage/user-id/5382509)

This article can be your best friend:

<https://support.atlassian.com/trello/docs/butler-variables/>

you can use these in your email name

{cardboardname}

{cardname}
Attachments error
Asked by Yhaira Rodriugez:

Hello! I need help with something here!  

I've been using trello for social media management. For the past weeks, I've uploaded videos, images, pdf files and captions to my boards and it worked fine.

But now, each time I try to add a video that is less than 200mg on the premium free trial account, it keeps saying there is an error and the video is unable to upload. I already checked the internet and nothing seems to work. What can I do?

![IMG_1021.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/295975i7A4676DA33CDF8A6/image-size/large?v=v2&px=999 "IMG_1021.jpg")


Answers:
author: Gaurav Kataria
body: Thank you for reporting it, Yhaira! We were facing [attachment issues yesterday](https://trello.status.atlassian.com/incidents/x2wzzptwzjlg). A fix has been deployed. Please let us know if you are still noticing these issues.
The Arabic content doesn't appear in Confluence when using the JIRA Filter
Asked by lama haroon:

![2023-12-08_19h34_59.png](https://community.atlassian.com/t5/image/serverpage/image-id/295968i30B3D9EDDA93D2E2/image-size/large?v=v2&px=999 "2023-12-08_19h34_59.png")


Answers:
author: Alex W
body: Hi [@lama haroon](/t5/user/viewprofilepage/user-id/5382460) - welcome to the Community!

You've raised this question in the Trello Community, not the Jira or Confluence Community pages. Can you raise this question in the correct product Community? <https://community.atlassian.com/t5/Products/ct-p/products>


Tags: confluence

jira
create a linked checklist that when checked off shows on attached card checklist
Asked by Jason knight:

Good morning community,

I am trying to figure out a way to have a button that when pressed it creates an attached card on a different board and it creates a checklist on both the original card and the attached card. When items are added to that checklist on the main card it also adds them to the same checklist on the attached card. when something is checked off on the attached card i need that item on the checklist of the main card to also become checked off.

Here is how far i am now.

-I created a button that (add an empty checklist named "Service" to the card)

-I also then created a rule (when checklist "Service" is added to a card, copy the card to the top of list "PDI's to do" on board "Jay's work station" and link the cards together)

- then if created a rule (when an item is added to checklist "service", find the first card linked in the attachments, and add item "{checklistitemname}" to checklist "service")

So, I have been able to figure out how to do everything except be able to check off on the attached card and have it automatically check off that item on the main card.

If someone is able to help that would be great. thanks


Answers:
author: Dreamsuite Mike
body: Hi [@Jason knight](/t5/user/viewprofilepage/user-id/5216129)

You are almost there, the only thing missing is this automation:

```
when an item in checklist "Service" is checked, find the first card linked in the attachments and check the item {checklistitemname}
```

as a bonus, it can also be useful to have the remove function

```
when an item is removed from checklist "Service", find the first card linked in attachments and remove the item {checklistitemname}
```
Checklist styling when checklist not complete
Asked by Ryan Buening:

When checklists are completed, extra styling is added that identifies that all items are complete.

I was wondering if there was a way (built-in or via an extension/userstyle) to add styling to checklists that are not complete. (e.g. maybe a yellow background instead of green)

![trello-checklist.png](/t5/image/serverpage/image-id/295944i35B705275E428488/image-size/large?v=v2&px=999 "trello-checklist.png")


Answers:
author: Dreamsuite Mike
body: Hi [@Ryan Buening](/t5/user/viewprofilepage/user-id/5382388)

Welcome to the community.

There is a paid power-up that can do this, [Show Checklist](https://trello.com/power-ups/5fb7eaf8055b9566a547e0f9/show-checklist)

comments: author: Ryan Buening
body: Thanks for the recommendation.
Problem opening email in a card on my Ipad
Asked by Simon Bernier:

Hello, my problem is when I try to open an email that is in a trello card. This asks me to choose a third-party software (ex: outlook, etc.) to open the .msg document. When he opens the document it creates an email with the document that I am trying to open as an attachment. I tried to open the attachment in the email he created and the file is empty. Do you have a solution to my problem?


Answers:
author: Sal
body: Hi [@Simon Bernier](/t5/user/viewprofilepage/user-id/5382367)! So, the file you have attached to your cards is a msg file, and every time you open it with the Outlook app on your iPhone, it opens as if you wanted to send a new message. Is that right? Or did I misunderstand your issue here? Thanks!

comments: author: Simon Bernier
body: That right


author: Sal
body: Thanks for the confirmation, [@Simon Bernier](/t5/user/viewprofilepage/user-id/5382367)! So, this behavior you're seeing is intended to happen regardless of the platform on which you're opening this MSG file. I made two tests on my iOS device to confirm this idea. My first test was to open an MSG file attached to one of my cards on Trello, and when I opened it using either Outlook or the Mail app (the iOS email app), I got the same experience you described. Also, the same thing happened when I saved the MSG file locally on my device and tried to open it through the "Files" app.

That said, I can confidently say this behavior you're seeing isn't specifically with Trello but with how apps on iOS handle these files. This will also happen with other files like MP3s, PDFs, and more. I hope that clarifies your question, Simon.


author: Simon Bernier
body: FYI I don't have this problem on Windows. On Windows the email opens and I have access to it with its attachments


author: Sal
body: I understand, [@Simon Bernier](/t5/user/viewprofilepage/user-id/5382367), but this is the intended behavior for the iOS system and all apps developed for it. I wish I could have a better answer or solution, but sadly, this is how iOS works. I appreciate your understanding.
Integra??o
Asked by Eduardo Andrade de Almeida:

No Trello eu consigo ter um suporte para realizar a integra??o automatica entre o meu sistema ( IXC provedor ) ao Trello?


Answers:
author: Sushant Verma
body: Hi [@Eduardo Andrade de Almeida](/t5/user/viewprofilepage/user-id/5381912)   

Entre em contato com o suporte do Trello via <https://trello.com/contact>  

Regards,  
Sushant Verma
Is there any way you can provide demo to start Trello for managing my company
Asked by Shraddha Naik:

Can the Trello team help me set up my workspace?


Answers:
author: Gaurav Kataria
body: There are lots of pre-recorded webinars that can help you get started <https://trello.com/webinars>

You can also hire a Trello consultant if you need custom advice. Here is a list of some amazing experts <https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694>

comments: author: Dreamsuite Mike
body: Thanks for using the consultant link [@Gaurav Kataria](/t5/user/viewprofilepage/user-id/4210307)?
tick in a card
Asked by wargnies julien:

Hello,  
I'm looking for a way to make a part of a table sheet where you can check different possibilities. A checklist but without the word that goes off when you check it.

Would you be able to help me?

thank you


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@wargnies julien](/t5/user/viewprofilepage/user-id/5002792) would a custom checkbox field work?   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/295842iBA4EEE7D243B5639/image-dimensions/378x276?v=v2 "image.png")
Trello member avatars have disappeared
Asked by Vladislav Pashora:

Trello member avatars disappeared a month ago. I cleared the cache, rebooted, nothing helps.


Answers:
author: Dreamsuite Mike
body: Hi [@Vladislav Pashora](/t5/user/viewprofilepage/user-id/5381799)

This is a setting that people can find in their Atlassian Profile. Furthermore, it may be globally set if your workspace is "Organisation Managed"

*Note, to get to this page, click on your Trello profile in the top right and select **Manage Account***

![Screenshot 2023-12-11 10.33.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/296073iAF858C412B128837/image-size/large?v=v2&px=999 "Screenshot 2023-12-11 10.33.55.png")

I hope this helps

comments: author: Vladislav Pashora
body: Hello, Mike , this didn't help( My profile is open, other participants can see my avatar and the avatars of other participants. I didn't change anything in the settings, just one day the avatars disappeared
Admin question
Asked by Stacie Kobs:

I have a board that I want to share with my team. I want them to be able to copy and use the cards but I don't want them to be able to add to the board or change anything on the board.

How do I adjust my settings for this?

Do I need to upgrade my service?


Answers:
author: Sal
body: Hi [@Stacie Kobs](/t5/user/viewprofilepage/user-id/5381760)! Currently, Trello doesn't have fine-tuned permissions that would allow you to select which type of permissions your board members have over your board and what they can do on it. However, the [Observer](https://support.atlassian.com/trello/docs/adding-observers-to-boards/) feature (available only on Premium Workspaces) could be a good option to limit your board members' access to your board. Still, they will be limited to only viewing the content and being unable to modify it.

Moreover, I'll add you as +1 to our internal feedback ticket, where we're collecting the interest of our users in having fine-tuned permissions on Trello, such as the ones you're looking for.
Can you use a card to trello deal in pipedrive
Asked by David Wang:

Can I manage deals in Trello as a card, and use power-up to automatically create deals / update deals in Pipedrive?


Answers:
author: Dreamsuite Mike
body: Hi [@David Wang](/t5/user/viewprofilepage/user-id/5381748)

The Pipedrive Power-up in Trello is fairly limited, what it is basically doing is allowing you to search your pipedrive deals and attach them as a link in the Trello card, like a smart link.

For what you are asking for, I recommend you use a integration tool. My connector of choice is Make.com because it is more advanced and more affordable than the most common solution, Zapier. There are also a handful of others like Integrately and more that will do the same job...

Lastly, take a look at Unito, this offers 2-way sync and has support for Pipedrive \& Trello.

I have not posted any links so you'll have to do a bit of research but my personal choices to give you the best chance of success would be to focus research efforts are Unito \> Make.com \> Zapier


author: Sal
body: Hi [@David Wang](/t5/user/viewprofilepage/user-id/5381748)! I believe you can, but I'm not 100% sure about it. I'd recommend checking out the Pipedrive Power-Up description [here](https://trello.com/power-ups/57c72026e3248df11df6621b) or reaching out directly to Pipedrive support for further assistance. I hope that helps!