Automation works only for me, not for all users
Asked by Dariusz Jackiewicz:

Hi,

I have this weird problem. I did create an automation which synchronize 2 projects: Jira Service Management project and Jira Software project. It works like that:

when issue created

project equals (project X)

if matches (request type equals reports bug)

then create a new: create a new issue in project Y issue type bug

and link issue to: most recently created issue.

So every time i create a ticket in JSM, it also create a task (bug type) in Jira Software project in my backlog. And it works perfect...Problem is , it works only if I create the ticket. If any customer or a team member create it, it doesn't work. Wondering what may be a reason for that? Any ideas? Please help. Kind regards

Dariusz


Answers:
author: Kalyan Sattaluri
body: Hello [@Dariusz Jackiewicz](/t5/user/viewprofilepage/user-id/5220860)

Can you look into Audit logs for the rule to see if its getting triggered when customers/other team members are creating bugs?

Because if rule is getting triggered but not creating the subsequent bug in Project Y, its a permission issue.

Please check who is selected for the "Actor" of the rule?

If its "User who triggered the event" then they may not have permissions to create an issue in Project Y. Choose "Automation for Jira" as actor..

comments: author: Dariusz Jackiewicz
body: ![Zrzut ekranu 2024-03-11 o 21.23.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/311412i0F8DE15F7BA64024/image-size/large?v=v2&px=999 "Zrzut ekranu 2024-03-11 o 21.23.13.png")

thank you for your reply. So here is the rule and an actor set as user who triggered permission. It doesn't work for anyone but me...People who are in this project can create an issue, but it doesn't create an issue in jira software project..when i'm clicking all works just fine...I've also checked in a log![Zrzut ekranu 2024-03-11 o 19.05.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/311413iF5ADC87807D60C72/image-size/large?v=v2&px=999 "Zrzut ekranu 2024-03-11 o 19.05.12.png")

and here is how it looks like when one of my colleague create en issue via jsm.. Any tips? What permission should I change?


author: Kalyan Sattaluri
body: Hello [@Dariusz Jackiewicz](/t5/user/viewprofilepage/user-id/5220860)

Please choose "Automation for Jira"as Actor and try and let us know..


author: Dariusz Jackiewicz
body: ![Zrzut ekranu 2024-03-11 o 21.59.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/311426iFC6715D4EB709516/image-size/large?v=v2&px=999 "Zrzut ekranu 2024-03-11 o 21.59.55.png")


author: Dariusz Jackiewicz
body: i had this setup by default...it did not work...


author: Tansu Akdeniz
body: Hi [@Dariusz Jackiewicz](/t5/user/viewprofilepage/user-id/5220860)

Did you check the rule's Audit Log? Is there any clue?

Who is the rule actor?

Can you share a screenshot if possible?

comments: author: Dariusz Jackiewicz
body: ![Zrzut ekranu 2024-03-11 o 21.23.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/311412i0F8DE15F7BA64024/image-size/large?v=v2&px=999 "Zrzut ekranu 2024-03-11 o 21.23.13.png")

thank you for your reply. So here is the rule and an actor set as user who triggered permission. It doesn't work for anyone but me...People who are in this project can create an issue, but it doesn't create an issue in jira software project..when i'm clicking all works just fine...I've also checked in a log![Zrzut ekranu 2024-03-11 o 19.05.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/311413iF5ADC87807D60C72/image-size/large?v=v2&px=999 "Zrzut ekranu 2024-03-11 o 19.05.12.png")

and here is how it looks like when one of my colleague create en issue via jsm.. Any tips? What permission should I change? Sorry i just copy and paste my previous message. But it shows everything


author: Dariusz Jackiewicz
body: just to let You know..I find what was the problem...:) I used EN languange as a default, but rest of my co-workers had a PL language :):) so the condition of rule did't match - different translations "report a bug" (en) - "zglos problem" (PL)..

Thanks again for your help.

good day


author: Kalyan Sattaluri
body: Oh wow, did not think of that. Thank you for the follow up!


Tags: cloud

jira-service-management

jira-service-management-cloud