youngmon/atlassian-qna huggingface dataset:
Hide child issues
Asked by Andy:

Hi Everyone!

I hope someone here is able to please help with this problem, I've been tearing my hair out for days!

Our Advanced Roadmap is filtered to show issues from a quarter. This is done through a custom "Quarter" string field.

The roadmap shows a hierarchy of issues from Epic to SubTask.

The problem we have is that when a Q4 epic has a Q3 child issue, and the roadmap view is filtered for Q4, then the Q3 issue is still shown.

While the child issue is greyed out, I think it looks confusing and I would prefer it wasn't shown.

Is there a way to prevent issues from showing at all if they don't have the roadmap view filter requirement?


Answers:
author: Tim C
body: Hi [@Andy](/t5/user/viewprofilepage/user-id/5125356)

You could totally exclude the specific issue by hiding the problematic key within the source data.

In your "issue sources" (under "plan settings") - you can use a "filter" option as the means for selecting data to show in the plan.

Create a saved filter for your usual data and add "... AND key not in (ABC-123)" clause to hide the child issue - then use this as the source for your plan.

Alternatively, you could hard code the filter to only show data for your specific "quarter" and then build a separate plan for each quarter as needed.

I hope this helps,

TC.

comments: author: Andy
body: Thanks TC, that's a good answer.

It would be nice if the issues were hidden by default however, this will work for now.


Tags: advanced-roadmaps

roadmap
Setting capacity in Advanced Roadmaps
Asked by Chuck Oleary:

Hello,

In Advanced Roadmaps for scrum teams the Capacity is defaulted to 30 points, and I realize I can change that, but it for all sprint for that team.  

I have a PI plan that is built out for 8 teams that consist of 3 - 2 week sprints for each team.  
Since I know planned time out of the office for any given sprint I would like to be able to set a Capacity velocity per sprint.

So let's say for Team Green has a base level of 44 points per sprint.  
In Sprint 1 - 2 people will be out for planned time off and In Sprint 2 - 3 people will be out for planned time off, but the Capacity can only be set for all sprints.   

Is there I way we can set different values for each sprint?

![JAR-TeamCap.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/282786i96971AD1EC1162AD/image-size/large?v=v2&px=999 "JAR-TeamCap.jpg")


Answers:
author: Eddie Meardon
body: Hi [@Chuck Oleary](/t5/user/viewprofilepage/user-id/4753365)

It is possible! On your timeline, select the sprint that you want to edit, then click on the number itself. This allows you to subtract capacity from your team based on individual absences.

![Screenshot 2023-09-26 at 08.50.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/282834iD0DDF1FD37AE66EB/image-size/large?v=v2&px=999 "Screenshot 2023-09-26 at 08.50.43.png")

[Here's the link to our docs that talk about it more](https://support.atlassian.com/jira-software-cloud/docs/change-iteration-capacity-from-your-timeline/)

comments: author: Chuck Oleary
body: Awesome! Thanks!


Tags: advanced-roadmaps

cloud
JIRA Hieararchy
Asked by Srinivas Sriperumbudur:

We have a hierarchy set from Initiative to capabilities to epics, under epics, we have stories, tasks, and defects.

We plan our work for each quarter, mainly targeting the epics to be delivered. Can someone explain with examples of a capability and epics linked to that Capability? I am still not clear on if Capability is also called as feature.

Thanks,

Srinivas


Answers:
author: Florian Bonniec
body: Hi [@Srinivas Sriperumbudur](/t5/user/viewprofilepage/user-id/524319)

Actually JIRA come with hierarchy such as Epic, standard type (Story, Task, Bug) then Sub-task type. AR allow you to add more level on top of that and it's within you company to decide the meaning of each level.

You can leverage methodology such as SAFe or others.

<https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview#what-are-teams-in-advanced-roadmaps>

<https://www.atlassian.com/agile/project-management/epics-stories-themes>

Regards

comments: author: Srinivas Sriperumbudur
body: Thanks you Florian Bonniec, appreciate your quick response.

Regards,

Srini


Tags: advanced-roadmaps

server
Epics missing from Program with parent link
Asked by Cori Callinan:

I have built a program to house a few groups of plans. In my roadmap, it displays correctly with the epic appearing under its parent. I am using a filter like this issuekey in childIssuesOf(xxx-2713). In the program my epics appear in list of "issues without parent initiative" but they do have a parent link. Is there something I am missing? This is for Data Center. Thank you.


Answers:
author: Joseph Chung Yin
body: [@Cori Callinan](/t5/user/viewprofilepage/user-id/5319177) -

I would recommend you to check to see if the Initiative issue is somehow excluded in your plan's configuration or not.

Here is a reference link on troubleshooting missing issues in a given plan - <https://confluence.atlassian.com/jirasoftwareserver/troubleshoot-missing-issues-in-advanced-roadmaps-1044784180.html>

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Cori Callinan
body: Thank you,[@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739). Is there a way to group them on screen so if you have four projects being tracked per plan and you add two plans to a program, then is there no way to identify what belongs to what project unless you filter by project?


author: Joseph Chung Yin
body: [@Cori Callinan](/t5/user/viewprofilepage/user-id/5319177) -

Unfortunately you cannot display the project name in the plan or program + filter by project that I know of.

By default, you will need to focus on the issue key to determine the project the issues are associated to in the UI

Sorry.

Best, Joseph


Tags: advanced-roadmaps
Timeline: enable/Disable
Asked by Cole Callinan:

Within Advance Roadmaps can you disable the timeline so only the fields display?


Answers:
author: Francis Batilo
body: Hi [@Cole Callinan](/t5/user/viewprofilepage/user-id/5319199) ,

Welcome to the Atlassian Community and I'll try to assist you with your inquiry.

I'm not sure if you've got this update applied in your instance but there is a feature that enables Advance Roadmaps/Timelines to do a list mode instead of the traditional Gantt chart (please see the screenshot below)

If you want to follow the updates or the details related to this feature, please check this out: [What is the list in Advanced Roadmaps? \| Jira Software Cloud \| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/what-is-the-list-in-advanced-roadmaps/)

I hope this helps.

![Atlas communinty 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/281336iB92424A39F5A4647/image-size/large?v=v2&px=999 "Atlas communinty 1.png")

comments: author: Cole Callinan
body: [@Francis Batilo](/t5/user/viewprofilepage/user-id/4609548) Is this available for Data Center or just Cloud?


author: Francis Batilo
body: [@Cole Callinan](/t5/user/viewprofilepage/user-id/5319199)

For now, it is unfortunately only for Jira Cloud under the Premium and Enterprise version.

I'm not quite sure if it will be cascaded to Data Centre as the feature is still under the Rolling out status and is not yet on GA.

I'll keep you posted.

Cheers,

Francis


Tags: advanced-roadmaps
Team migration problems - I can't edit or delete Teams anymore
Asked by Sari Kachorovsky:

[@Rhys Christian](https://community.atlassian.com/t5/user/viewprofilepage/user-id/502304) or anyone else who can assist me, Teams migration caught me by surprise, T"L just informed me that he sees duplications teams. Trying to solve this according to [this article](https://community.atlassian.com/t5/Advanced-Roadmaps-articles/Teams-in-Advanced-Roadmaps-What-s-changing-and-what-you-need-to/ba-p/2259096) but I can't find the option to edit an existing team like I had previously as an admin and not the option to delete. Need some assistance here. Thanks!


Answers:
author: Eddie Meardon
body: Hello [@Sari Kachorovsky](/t5/user/viewprofilepage/user-id/5188527),

Sorry to hear you're having problems. With the migration of Teams to the new platform, the Edit and Delete functions no longer live in Advanced Roadmaps. To delete them, you'll now need to go to the Teams tab and delete them from there.

Please note that this requires**Site administrator** permissions which are different than the Advanced Roadmaps permissions from before.

Here's the steps to follow to delete a team:

1. Select the **Teams** tab on the top nav, then **Search People and Teams**
2. Select the team you want to delete.
3. On their page, open the **???** menu next to **Add teams** , then choose**Delete team**.

[Here's more information about this process in our documentation](https://support.atlassian.com/atlassian-account/docs/start-an-atlassian-team/).

Does this help you?

Cheers  
Eddie

comments: author: Sari Kachorovsky
body: [@Eddie Meardon](/t5/user/viewprofilepage/user-id/3938537) Thank you for your answer, but still I'm not seeing the options you and the article are mentioning, I don't have the menu and the 3 dots...  
I do have Site Admin permissions. What am I missing here? Thanks![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/281126iDF7AB57A39FEB012/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/281128iC0F18F6256AC7276/image-size/large?v=v2&px=999 "image.png")


author: Eddie Meardon
body: Edit: Ignore my first question; I didn't read your response well enough.

[@Sari Kachorovsky](/t5/user/viewprofilepage/user-id/5188527) ~~you might not have adequate permissions then. Are you a Site administrator?~~

I'm going to ask around and get an answer.


author: Yerbol Nisanbayev
body: Hey [@Sari Kachorovsky](/t5/user/viewprofilepage/user-id/5188527)

You need to be an org admin for your Atlassian org to be able to do delete a team without joining it first.

Alternatively, you can always join the team and delete it then.


author: Sari Kachorovsky
body: [@Yerbol Nisanbayev](/t5/user/viewprofilepage/user-id/3728048) Thanks a lot, you solved my problem! I've dded my self and then I could manage the team. I think it will be good to add this to the documentation.


Tags: advanced-roadmaps

cloud
Cloning a story and its sub-tasks below (two possible triggers)
Asked by Alvaro Landin:

Good afternoon,

I want to create an automation rule which will clone an already created ticket. The ticket is a story and it has several sub-tasks. I want both the Story and Sub-Tasks to be cloned and to be associated (parent/child) just like the template. I would like the automation rule to be triggered in one of those scenarios:

* When the original story is marked as "Done", the clone with a starting date at the start of the third following month.
* Scheduled to be created at the start of the third following month.

Could someone help me?

Kind regards,

Alvaro


Answers:
author: Luka Hummel - codefortynine
body: Hi [@Alvaro Landin](/t5/user/viewprofilepage/user-id/5313603)

If you are using Jira Cloud and are willing to use a third-party app, our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud&tab=overview&source=community364) can help you clone your template hierarchies with its [Epic/Tree Clone](https://c49.link/deep-clone-for-jira/docs/epic-clone) feature. You can also use a Jira automation to trigger a Deep Clone with the help of a [post function and a looping transition](https://c49.link/deep-clone-for-jira/docs/looping-transitions).


Tags: advanced-roadmaps

unknown-hosting-type
how do I get the Teams field in Advance Road Maps to map to the teams field on the issue?
Asked by Chris Gunter:

So when I've pointed the issue source to my project board, the issues that are pulled into the road map do not have a plan "team" associated with them, despite the "Team" field on each issue screen being populated. The road map does show my team but as an external team, this causes duplicate epic and story issues being created on the road map.


Answers:
author: Marc - Devoteam
body: Hi [@Chris Gunter](/t5/user/viewprofilepage/user-id/5315433)

The Advanced Roadmap plan has a Team option, you will need to create a team or multiple teams within your plan.

To use these Teams in multiple project, you would need to create them as shared team.

Documentation on Teams in Plans can be found [here](https://support.atlassian.com/jira-software-cloud/docs/manage-teams-in-your-advanced-roadmaps-plan/)


Tags: advanced-roadmaps
Advanced Roadmap does not show subtasks with the status (done)
Asked by Michael Weyermann:

When I transfer a subtask in Done status, it is no longer displayed in the Advanced Roadmap. Is there a configuration? All other subtasks are displayed. If I change the category of the status to In Progress, these subtasks are also displayed.


Answers:
author: Crystelle S
body: Is your subtask workflow auto-completing the subtask when you choose Done (i.e. is there now a resolution?) is your Plan set to exclude anything with Done or a resolution value?

comments: author: Michael Weyermann
body: I haven't set up an automatic completion of subtasks, nor are completed tasks or tasks with a resolution value excluded. Interestingly, I've found that subtasks without a resolution or where the resolution field isn't displayed are missing from the roadmap.


author: Crystelle S
body: I believe that is the case for tickets in AR - you do need the resolution field on the screen scheme even if there is no value on the ticket(s)


Tags: advanced-roadmaps
No confirmation email
Asked by Abdulaziz Motloung:

I created my account but didn't receive any confirm email. I can't join boards I'm invited nor create one. It says that I can't accept invite as my account is not confirmed. I have tried the password reset as I saw it suggested but it didn't work. Please assist.


Answers:
author: Austin
body: Hello. It looks like your account has since been verified. If you still need help, please enter your email [here](https://id.atlassian.com/login/resetpassword?application=trello) to receive an account recovery link. Please let us know if you have any questions or need more assistance.  

Thanks!
Trello License
Asked by Ariel Silva:

Meu trello ? gratuito. Ativei minha licen?a teste ontem, e tenho um administrador na ?rea de trabalho. Por?m, mesmo sem outro administrador, quando entrei na parte "cobran?as", estava me cobrando por 2 licen?as mensais, mas n?o estou compartilhando com mais ningu?m.


Answers:
author: Augusto Lisboa
body: Ol?, Ariel.

Por ter uma licen?a Premium pe?o para que abra um chamado com nosso time de Suporte: <https://www.atlassian.com/company/contact>

Eles poder?o verificar mais profundamente seu caso :D


Tags: cloud

trello-cloud
Can't find Trello under Helpful links on the Atlassian home page anymore.
Asked by Dick Robinson:

Trello is not listed under Out apps either. How do I get the Trello app back under Helpful links?


Answers:
author: Carolina Lopez
body: Hi Dick!

Thank you for bringing this to our attention! Our team identified a bug in which the Trello app icon no longer appears in Atlassian Home, and they are currently working on a fix that should be deployed soon!


Tags: cloud

trello-cloud
Help with Trello -> wishlist power up
Asked by Scott Curtis:

Hi all, Scott here and very new to Trello. I'm trying to use it as a budget tool for my man-cave conversion project so I added 'wishlist'. I have 2 queries I'd like to ask the community about:

1/ the wishlist header doesn't display a currency and it doesn't total all the items - just says N/A

2/ when I duplicate an item I can't seem to open the copy to edit it.

Running on old MacBook Pro

Trello 2.15.0-859

Any guidance is greatly appreciated.   
thanks

Scott


Answers:
author: Jan Gebauer
body: Hi, I've looked into it and I think that the Power Up is simply broken. The console logs in the browser throw en error regarding the total price.

I'd say that the PowerUp is simply no longer maintained. The company behind it, Axoshift, is no longer active on any of their socials. You could contact them at wishlist@axoapps.com.

comments: author: Scott Curtis
body: Hi Jan,

thank you for taking the time to look so in-depth at the power up, for me. I might stick with it as it's just for me or look for something similar that just calculates costs.   
thanks again, very much appreciated

scott


author: Jan Gebauer
body: Hello Scott,

if my answer was helpful, could you please mark it as the accepted answer?

Thank you very much,

Jan


author: Scott Curtis
body: Done. My apologies.   
thanks.   
Scott


Tags: cloud

power-up

trello-cloud

wishlist
When I share a board with someone, they now can see and edit all of my other boards
Asked by Jeffrey Pachtman:

I shared one board with a coworker and now they can not only see my other boards but edit them as well.

When I click the share settings, they aren't shared to this person on my other boards...

Is this a bug?


Answers:
author: Gaurav Kataria
body: Yes, this would be true if you invite another user as a workspace member, where boards in that workspace are visible to all members of the workspace.


author: pinky_reddy
body: Removing Answer as answered thinking jira issue


Tags: cloud

trello-cloud
Monthly versus annual
Asked by Natalie Gremillion:

We are new to Trello and trying to decide if we are committing. If we choose the monthly premium billing, are we committed to an annual contract or is it a monthly contract that we can terminate? The terms of agreement were not explicit on this matter. Thanks


Answers:
author: Camilo Galleguillos
body: Hi, Natalie!

The monthly billing for all plans allows you to stop the membership at any given time, with the plan being active until the end of the billing cycle. It does not require you to commit for a full year.

Best!

|----------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-373490098} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

trello-cloud
Adding a new member
Asked by Ian Scott:

Hello, I'm having issues adding a member to a board. I have added others with no problem, however thus one member can not see it. When he opens the link trello shows the message that the board cannot open.

Help. Does it matter that he's using Hotmail?


Answers:
author: Camilo Galleguillos
body: Hi, Ian!

The e-mail provider or domain of the user is not relevant for access, so it does not matter that he's using Hotmail.

Is the member listed in the "Board members" list of the board? You can check this out by clicking on the "Share" button on the top right corner of the board, and re-send the invite from there if he is not listed.

Also, note that free workspaces have a limit of 10 collaborators, so if you already have 10 collaborators, you won't be able to invite anyone else.

|----------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-373490096} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

trello-cloud
Invoice
Asked by Paige Ingram:

Hello. Can I get someone to send me an invoice for the year for my company to have before the membership is approved?


Answers:
author: Dan Breyen
body: Hi [@Paige Ingram](/t5/user/viewprofilepage/user-id/5591942) welcome to the Community! I would suggest opening an [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) ticket and use the 'Billing, Payments and Pricing' option.

They're probably better suited to help you with billing questions.

Hope that helps.


Tags: cloud

trello-cloud
Automated Check List Due Dates
Asked by Jessie Santer:

Is it possible for the checklist due dates to be updated automatically by 1 day or 2 days if the project is falling behind schedule so that the user does not have to go and change all the due dates assigned on the check list individually?


Answers:
author: Jan Gebauer
body: Hello Jessie, it possible now! I checked the automations and couldn't find anything, same for the PowerUp store. So I made a tool for it.

<https://tools.sunshineworks.online/>

Note that this will extend all due items on all checklists on the board. If you would like a more granular approach, such as picking a project (card), let me know. Or if you have any other comments.

I can also make this into a Trello PowerUp, if you are interested.


author: Camilo Galleguillos
body: Hi, Jessie!

I'd recommend evaluating the need for such automation since automatically moving due dates without user intervention would defeat the purpose of setting due dates in the first place.  

|----------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-373490127} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

trello-cloud
APP demonstration
Asked by iguideyou:

Hello, I would like to know if possible to schedule a meeting to better understand Trello and if suit my company profile and needs.

Is it possible?

Thank you


Answers:
author: Peter Van de Voorde
body: Hi [@iguideyou](/t5/user/viewprofilepage/user-id/5591872)  

Welcome to the Atlassian Community!  

You can find plenty of Trello videos on Youtube if you need to see the basic functionality.   
If you need more in detailed advice I would recommend reaching out to a local Atlassian Solution Partner as Atlassian itself doesn't really do client demos.  

You can find the partners here: <https://partnerdirectory.atlassian.com/>  

Cheers,  
Peter


Tags: cloud

trello-cloud
Cobran?a em Real
Asked by Maria Giovanardi:

Existe alguma forma de pagar o Trello em Real e n?o em d?lar?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Maria Giovanardi](/t5/user/viewprofilepage/user-id/5591884) and welcome,

please take a look to the following similar thread <https://community.atlassian.com/t5/Trello-questions/Payer-en-Euro/qaq-p/2573289>

Unfortunately, Trello isn't supported by other currencies than US Dollars (USD).

Hope this helps,

Fabio

comments: author: Maria Giovanardi
body: Obrigada!!


Tags: cloud

trello-cloud