youngmon/atlassian-qna huggingface dataset:
Change email headers for automation emails to match tenant domain
Asked by Jim D:

Currently when Jira and Confluence Cloud send emails via notifications or automation, in the ++header++ of the email there is an entry used for security called "mailfrom". Currently this entry is set to [smtp.mailfrom=jira@mail-us.atlassian.net](mailto:smtp.mailfrom=jira@mail-us.atlassian.net) as can be seen in the authentication results section of the email header below:

Authentication-Results-Original: esa.hc463-99.ca.iphmx.com; spf=Pass  
**smtp.mailfrom=jira@mail-us.atlassian.net** ; dkim=pass (signature verified)  
header.i=@mail-us.atlassian.net; dmarc=pass (p=reject dis=none)  
d=atlassian.net

This is true even though the "From:" address is set to something like [jira@tenantname.atlassian.net.![](/images/icons/mail_small.gif)](mailto:jira@tenantname.atlassian.net.) NOTE that the "From:" address is ++independent++ of the "smtp.mailfrom" address.

In Exchange, if it were coming from a trusted mailfrom address there will be a banner like this on the email:

![Trusted.png](/t5/image/serverpage/image-id/335277iB63F3584AAF7A8F5/image-size/large?v=v2&px=999 "Trusted.png")

The way things are now, the banner would indicate that the source is not trusted.

![Untrusted.png](/t5/image/serverpage/image-id/335276i6BEAFA14D11B22E7/image-size/large?v=v2&px=999 "Untrusted.png")

This request is to have the SMTP mailfrom domain set to the tenant domain itself i.e. **smtp.mailfrom=jira@tenantname.atlasssian.net** OR **smtp.mailfrom=tenantname@mail-us.atlasssian.net** so that from a security perspective these messages can be trusted and not spoofed from other tenants.


Answers:
author: Trudy Claspill
body: Hello [@Jim D](/t5/user/viewprofilepage/user-id/4743721)

This is a community of users of the Jira product, not specifically a feedback channel or support channel for contacting Atlassian.

I recommend that have you Jira Administrators open a support case directly with Atlassian to discuss this issue. They can do that at <https://support.atlassian.com/contact/#/>

comments: author: Jim D
body: Thanks - my administrator did contact support, but didn't really understand the specifics of the problem and were given incorrect answers that they 100% believed. When trying to open a ticket myself, the Atlassian website directed me here and mentioned that Atlassian staff did join these discussions and may be able to help.

I understand that a solution would require a Jira (and Confluence) software back end change.

With Atlassian closing the ticket based on misunderstanding the problem, I'm hoping I can get someone from Atlassian's attention through this community post.


Tags: cloud

jira-cloud
No issues in Program in Jira Plan
Asked by Yuliia Vyborova:

Hello,

We use Jira Plan and I noticed new beta feature Programs. I tried to create a Program in my GenAI Plan but when I selected issues with Label 'GenerativeAI', I see no issues in the Program. I tried another Plan and selected release version field for Program - no success too. Does this feature work for team-managed projects only? Because issues in my Plan are from both company-managed and team-managed projects.

![Screenshot 2024-07-12 at 3.34.26?PM.png](/t5/image/serverpage/image-id/335275i5A9FCAB3979B4C37/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 3.34.26?PM.png")


Answers:
author: Jacqui Nofoaiga
body: Hey Yuliia, did you manage to find out what the issue was? I've been testing out this feature and seems to be working okay with team and company managed projects.

Did you check you view settings to make sure that 'show unscheduled work' was ticked? Or that the issues you're expecting to see are either in 'to do' or 'in progress' categories?

comments: author: Yuliia Vyborova
body: Hi [@Jacqui Nofoaiga](/t5/user/viewprofilepage/user-id/5208220) ! No, maybe that's because I use a custom issue type for Program? Does it work for any issue type or just Epic, Task, Story?


Tags: cloud

jira-cloud

jira-software
How do I link a specific parent issue type to a specific sub-task issue type
Asked by Mareli:

I would like to know if there is a way to link a specific parent issue type to a specific sub-task issue type.

For example, I have a Client Lead (Parent) issue type and a Client Lead (ST) issue type.   

But everytime I create a sub task it automatically cleates a Sub Task (ST) issue type instead of the Client Lead (ST) issue type.

![Screenshot 2024-07-12 at 14.59.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/335280i6B0CEDE6A8C343C8/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 14.59.00.png")![Screenshot 2024-07-12 at 15.00.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/335282i4997111BD091AE55/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 15.00.05.png")![Screenshot 2024-07-12 at 15.00.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/335283i179A3A790A94CAB3/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 15.00.30.png")


Answers:
author: Dave Mathijs
body: Hi [@Mareli](/t5/user/viewprofilepage/user-id/5418129)

What does the order of the issues in your issue type scheme associated with the project look like?


author: John Funk
body: Hi Mareli,

You are choosing the Client Lead sub-task from the dropdown and put in a Summary and it saves it as a regular Sub-task????

comments: author: Mareli
body: So basically I am asking is, is there a way where I do not have to actually go to the drop-down and select the client lead (ST)?


author: John Funk
body: How else would you want to create the sub-task?


author: Scott Schellhardt
body: Hi Mareli,  

Is the Client Lead ST defined as a ST under the issue type hierarchy ? You can find that under Settings\>Issues\>Issue Type Hierarchy


author: John Funk
body: Thanks, [@Scott Schellhardt](/t5/user/viewprofilepage/user-id/5337321) - I think that helps me understand the question better also. [@Mareli](/t5/user/viewprofilepage/user-id/5418129) you should edit your Issue Type Scheme to move that sub-task up above the regular Sub-task one.


author: Scott Schellhardt
body: [@Mareli](/t5/user/viewprofilepage/user-id/5418129) Did this help to solve your issue ?


author: Mareli
body: [@John Funk,](#) it works when you move it up. But when you go to a different issue type like task (parent) then you sit with the same problem because then the Client Lead (ST) is first in line and not the actual Sub Task (ST) issue type.   

[@Scott Schellhardt](/t5/user/viewprofilepage/user-id/5337321) If I change the Issue type hierarchy it will change for all projects not just this specific one


author: John Funk
body: That's correct. You can't have it both ways. One of the sub-task issue types will always be the default. You can't change that by parent type.


Tags: cloud

jira-cloud
How to create automatically several issues when creating a project with a certain category?
Asked by Benjamin Locher:

Hi all

When I create a new project with a specific category seven tasks should be created automatically.

How can I get this solution implemented?

Additional: May there is a possibility to implement a drop down menu where I can chose the required tasks to create only.

Thx for your support.

Cheers


Answers:
author: John Funk
body: Hi Benjamin,

You would be able to a drop down to control which tasks get created unless you do that by Project Category.

Create an automation rule based on Project Created. Choose the type if it applies.

Then add a Condition for {{smart values}} condition. For the First value use:

{{project.projectCategory.name}}

equals

The exact name of the project Category

Then add an action of Create Issue for every task that needs to be created. After you add the first one, you can copy that if some of the values are the same - just change out the Summary field.

comments: author: Benjamin Locher
body: Hi John

Thanks for your reply. It works as it should.

In my sample I'm using the Kanban template and share the settings from an existing one.

Do you know why the settings of the Kanban board of this new project doesn't match with the settings of the project I choosed to share the setting with?

Cheers


author: John Funk
body: I don't think it actually copies the board like it does the scheme - it probably just creates a new board.   
But you should be able to copy the other board and change out the board filter to the one the new board is using. Be sure to change the location also to the new project.


author: Benjamin Locher
body: Thanks for your support John.

Have a great day.


author: John Funk
body: You are welcome.


Tags: cloud

jira-cloud
Have you ever seen an issue description field change that you did not change yourself?
Asked by David Shor:

Hi all. Trying to troubleshoot a strange incidence with our Jira in which some changes to the description field show up in the changelog a month later than the changes were made. So it appears they are new changes but they are not. Thoughts?


Answers:
author: John Funk
body: Hi David - Welcome to the Atlassian Community!

Never heard of that. You should go ahead and open a support ticket with Atlassian for that one.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
Don't have 'Linked Issues Status Validator' in Workflow editor [SOLVED]
Asked by Luke:

Running Jira Cloud.

Trying to follow the instructions here: [Linked Issues Status Validator - JMWE for JIRA Cloud - Confluence (atlassian.net)](https://innovalog.atlassian.net/wiki/spaces/JMWEC/pages/932151306/Linked+Issues+Status+Validator)

However I do not see this option.

The options I have are:

![Linked Issues Status Validator.png](https://community.atlassian.com/t5/image/serverpage/image-id/335272i7C07C314B8065A32/image-size/large?v=v2&px=999 "Linked Issues Status Validator.png")

EDIT: "SOLVED" (this requires an app/addon that I don't have!)


Answers:
author: Luke
body: "SOLVED" -- requires an app/addon I don't actually have. Silly me!

comments: author: Nathan Phillips
body: Hello [@Luke](/t5/user/viewprofilepage/user-id/5106406),

Thank you for reaching out on the Atlassian Community!

I see you were able to resolve your own question, as you noticed this article is referencing Jira Server or Data Center and the [JMWE Marketplace Addon](https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?tab=overview&hosting=cloud).

Either way, we appreciate you taking the time to reach out, as you never know who this may help. Cheers!


Tags: cloud

jira-cloud
Automatic change notification to the Change Assignee
Asked by Jatin Masiwal:

Dear Team,  

Need your support for the following scenario:

I would like to trigger a notification towards the **change assignee** before the change planned start time and the same type of notification after changed planned end time.  

9 Am one day before the **Change planned start date/time** .   

9 Am one day after the **Change planned end date/time** .  

I have custom field with name **change planned start and end** date/time under Change management.  

<br />

![Jira Automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/335265i25654F22472E959A/image-size/large?v=v2&px=999 "Jira Automation.png")

Thanks in advance

Regards,  
Jatin


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi [@Jatin Masiwal](/t5/user/viewprofilepage/user-id/5474415),

The easiest way to achieve what you need is with two automation rules that have a scheduled trigger. So both would run every day at 09AM and one would check if there are any issues planned for the next day and the other if there are any from the previous day, then both would send an email to the issue's Assignee.  
Here is an example of how the rule should look like:

![rule_automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/335286i57FF4756EBAD61F5/image-size/large?v=v2&px=999 "rule_automation.png")

I hope you find it helpful, best regards!

comments: author: Jatin Masiwal
body: Thanks [@Adri?n Garc?a Gonz?lez](/t5/user/viewprofilepage/user-id/4961741) for your response. I would try the same in my Jira system. As I am not so good with JQL queries can you please tell both queries that can be used.  

I assume for **change Planned Start:**   

"Change planned Start"\>=now() and "Change planned Start"\<= endOfDay(1)

and for **change Planned End**   

"Change planned End"\>=now() and "Change planned End"\<= endOfDay(-1)

Please let me know if those are correct or something has to be changed.

Regards,  
Jatin


author: Adri?n Garc?a Gonz?lez
body: Sorry, I didn't put the second JQL, it would be something like this:

```
"Change planned End" >= startOfDay(-1d) and "Change planned End" <= now()
```

Best regards!


author: Jatin Masiwal
body: Thanks a lot for your help. Highly Appreciated.


Tags: addon-com.codebarrel.addons.automation

atlassian-marketplace

atlassian-marketplace-data-center

data-center
REFUND Request
Asked by Sutin Surinruk:

I need to request a refund for an unauthorized charge on my credit card. I recently signed up for a free trial of your service, but I did not complete the trial and I do not want to continue using your service.

I signed up for the free trial and was charged $359.97 on 11/21/2023.

I would appreciate it if you could process a refund as soon as possible. My credit card

I try to contact a Trello support <https://trello.com/contact>. I haven't received a reply.

My team from website <https://www.truepro.co.th>. We don't want to use.


Answers:
author: Dreamsuite Mike
body: You're in luck, there is a 30 day money back clause in the Atlassian Cloud Terms.

Contact <https://trello.com/contact#/> and select Billing, they will be able to help...
el bot?n de mostrar todos los adjuntos no funciona, alguien tiene una soluci?n?
Asked by santiago:

el bot?n indica que existen m?s archivos adjuntos y es as?, pero en android no se despliegan al oprimir el bot?n de mostrarlos


Answers:
author: Alina Kurishko
body: Hi Santiago,

Welcome to the Atlassian Community! I hope you don't mind me answering in English ?

We've received several similar reports and I've already passed on the details of this isuse to our development team so they can prioritize working on its fix, depending on the severity of the issue and the number of customers affected, among other criteria.

While I don't have an ETA on when a fix for the issue will be pushed, we will deploy it as soon as one is available.

Thanks for taking the time to send us this report; it really helps us keep Trello at its best for everyone! Sorry for the impact on your work in the meantime though.

Alina \| The Trello Team
Trying to either create a button or automation to calculate End Date for a project.
Asked by Ashish Dobriyal:

I have the following Custom Fields:

Start Date

End Date

Step 1 (Days)

Step 2 (Days)

Step 3 (Days)

Step 4 (Days)

Start Date I have a button which does that. End Date I want it to calculate based off days I have in Step 1-4 and add it to the Start Date, so if my Start Date is November 21 and Step 1 takes 1, step 2 takes 1, step 3 takes 1 and step 4 takes 1 day then my end date should be November 25 (4 days), is there a way to make a button or automation to be able to this.


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Ashish Dobriyal](/t5/user/viewprofilepage/user-id/5349820) yes this should be possible! I'm not sure if you can achieve this all within one rule though (someone else might prove me wrong though!). You might need to create another "total" field then use butler to calculate the total duration (see custom field arithmetic [here](https://support.atlassian.com/trello/docs/working-with-custom-fields/)).

Then use date arithmetic to add this number to the start date. E.g.

```
when custom field "Total" is set, set custom field "End Date" to "{{%Start Date}+{{%Total}}d}"
```


author: Dreamsuite Mike
body: Hi [@Ashish Dobriyal](/t5/user/viewprofilepage/user-id/5349820)

Try

```
Set custom field "End Date" to "{{%Start Date}+({{%Step 1 (Days)}}+{{%Step 2 (Days)}}+{{%Step 3 (Days)}}+{{%Step 4 (Days)}})d}
```

comments: author: Ashish Dobriyal
body: When I try creating the button, it doesn't let me choose End Date as a Custom Field, I can't choose anything that's a Date. I'm assuming the trigger is Set Custom Field "End Date" to new value and that's the rest of what you said.


author: Hannah Humbert - Simpla Workflows
body: [@Ashish Dobriyal](/t5/user/viewprofilepage/user-id/5349820) I believe it's a dropdown field, but you should be able to type the field name as well. Just make sure you spell it word for word.


author: Ashish Dobriyal
body: I typed in the field name and I added this formula for the new value:

"{{%START DATE}+({{STEP 1}}+{{STEP 2}}+{{STEP 3}}+{{STEP 4}}+{{STEP 5}}+{{STEP 6}})d}

When I look at the formula in Create a button page there is a \\ added before Start Date:

set custom field "END DATE" to "\\"{{%START DATE}+({{STEP 1}}+{{STEP 2}}+{{STEP 3}}+{{STEP 4}}+{{STEP 5}}+{{STEP 6}})d}"

When I click the button I get the following error:

Couldn't read a date in ""{{%START DATE}+({{STEP 1}}+{{STEP 2}}+{{STEP 3}}+{{STEP 4}}+{{STEP 5}}+{{STEP 6}})d}".

I did change custom fields name from my initial questions so these are the exact names of the fields word for word.
How do I set up notification sounds when I am tagged on a card?
Asked by Stacie:

I currently receive email alerts for various card actions. however I would like to set up sound notifications for my team members so they hear when I have tagged them to act on a card.


Answers:
author: Dreamsuite Mike
body: If you enable browser notifications, you can then use your system sound settings for notifications.

<https://support.atlassian.com/trello/docs/receiving-trello-notifications/#Desktop-notifications>
Card View no longer shows images
Asked by Brandon Jones:

I used to use the Card view to view all of my cards in a list view that was easy to search by date, etc..  

It showed images so I could easily remember the card I was looking for, but it recently switched over to text only and I have no way to get it back.   

Is there any way to revert to that functionality![image (5).png](https://community.atlassian.com/t5/image/serverpage/image-id/293051iC91434494F0BB60F/image-size/large?v=v2&px=999 "image (5).png")![image (4).png](https://community.atlassian.com/t5/image/serverpage/image-id/293053i301C39D23260BE06/image-size/large?v=v2&px=999 "image (4).png") or is there perhaps a setting I don't know about to control this?

Thank you,  


Answers:
author: Dreamsuite Mike
body: Hi there,

Those pesky Trello developers have been sneaking changes out without notification or fanfare again. I thought they may have learned from previous times that generally speaking, in business people don't like surprises....  

You can switch the new style off here:

<https://trello.com/labs>

Anyway, follow this thread to see the latest:

<https://community.atlassian.com/t5/Trello-questions/How-do-you-change-the-view-your-cards-screen-from-listed-to-show/qaq-p/2534054#M85117>

comments: author: Brandon Jones
body: Hi Mike!

Thank you for your quick response! I thought it was a one-way trip to a permanent change. We are very relieved to still have this workflow open to us.  

Thanks again!

Brandon
Template, card copy automation rule creating blank cards
Asked by Sara Wiskerchen:

Hello, I am trying to create an automation rule where when a card is adding to Board A (with a red "Media Request" label, created via a template card) it creates a copy of the card on Board B and links the cards together. The automation rule however, below, appears to be triggering as soon as the "Create card from template" is selected on Board A, so while it's correctly creating a copy and adding it to board B, the linked card on board B is empty. I think it's essentially creating a copy of the template from board A, and not updating with the rest of the details that we fill out on the card on Board A.

**Rule on Board A:** when a card with the red "Media Requests" label is added to the board, copy the card to the top of list "Media Requests" on board "B" and link the cards together

Thanks for any help!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Sara Wiskerchen](/t5/user/viewprofilepage/user-id/5345331) ! Welcome to the community :) your automation is triggered when a card is created, so I'm guessing at that point there is no information in the card? You'd probably want to look at changing the trigger to something else so that the card copies once all the information has been populated, rather than immediately after card creation. For example, once a certain field is populated, or once it moves to a certain list.

comments: author: Dreamsuite Mike
body: [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) is correct here. What you can do is set it up so that you create the card from template in a list, lets call it **New** ...You complete all of the relevant info in this list then move card to the stage you want it to be copied, I'll call it **Ready to Copy** for this example. Then you just have to change your existing automation to trigger from when a card is moved into "**Ready to Copy**"
I wan to opt out of the premium package. How do I do so please?
Asked by Miriam Chizaram:

I upgraded to the premium without understanding what I was doing,and now I'm trying to go back to the normal level.

I was in the free trial...I don't want the Premium anymore.

I need to know how to disable it.

Thanks


Answers:
author: Sushant Verma
body: Hi [@Miriam Chizaram](/t5/user/viewprofilepage/user-id/5369394)   

Welcome to the community!  

To cancel your Trello Premium or Standard plan, you'll need to be a Workspace administrator. To find the Billing page, expand [the sidebar](https://support.atlassian.com/trello/docs/trello-navigation/)and click Settings \> Billing. Click the "Cancel" link at the bottom of the page. Your plan will be cancelled at the end of its prepaid service period.  

This doc will help you more : <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>  

Regards,  
Sushant Verma
Why is Trello on macOS Requesting for Microphone
Asked by Brian Krupp:

Just updated the Trello application on macOS and upon opening, it requested access to the microphone. This was on the login page and I did not initiate a request to record anything. Why is this needed?

![Screenshot 2023-11-21 at 8.05.05?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/293001i61E48A7B9AE19616/image-size/large?v=v2&px=999 "Screenshot 2023-11-21 at 8.05.05?AM.png")


Answers:
author: Andrea Crawford
body: Hi [@Brian Krupp](/t5/user/viewprofilepage/user-id/5295902) - Thanks for reporting this issue. Customers who are running the latest macOS 14 Sonoma are reporting this (and I'm able to reproduce as well once I updated my OS). Nothing has changed on the Trello side, and there are no Trello feature that use the microphone. We will get this resolved with the next Trello desktop release so you're no longer prompted.

comments: author: Jean-Fran?ois FLAVIEN
body: I confirm having this message. I've denied access.


author: Andrea Crawford
body: Hi all, we've just released version 2.14.6 today that fixes this issue. Please download this version from the App store and let me know if you continue to see any issues. Thanks again for your patience.


author: Gabriel Dover
body: 2/8/2024 and still doing it!

comments: author: Andrea Crawford
body: [@Gabriel Dover](/t5/user/viewprofilepage/user-id/2759815) Apologies for the delay - we currently have a fix in the process of rolling out. Hopefully it'll be released within the next week. I'll report back as soon as the new release is available. Thanks for your patience.