youngmon/atlassian-qna huggingface dataset:
This plan is connected to too many projects to load correctly
Asked by Matthew Antoine:

I have a plan which uses a saved filter as the only source. The filter works as expected in both versions below.

The plan works fine until I specifically exclude a project by adding (... AND project != NPIR) to the filter. It then gives the 'This plan is connected to too many projects to load correctly. Refine your selection to connect to fewer projects.' error. So, it works fine until I reduce the number of projects by 1...

Any assistance appreciated.


Answers:
author: Marc - Devoteam
body: Hi [@Matthew Antoine](/t5/user/viewprofilepage/user-id/5359309)

Welcome to the community.

Could you please provide the JQL of the filter you are using?

The more detailled information you provide to the members in the community, the more probability there is that the issue can be resolved.

If your filter has a catchall clause, then someone adding a new project or changing the visibility so your team can see it will cause this problem.

You don't need to change the filter to cause it - someone could create data that tips the plan over the edge.

Cheers

comments: author: Matthew Antoine
body: OK. Thanks for the help.

This works as a filter and as source for plan and returns 6 projects, including NPIR:  
((project in (PMI, PMG, NETPM) AND (status not in (Closed, Cancelled, Resolved) OR resolved \>= 2023-07-01 OR created \>= 2023-07-01)) OR (assignee in (usera,userb,userc) AND created \>= 2023-07-01)) ORDER BY Rank ASC

This works as a filter, but not as a source for plan.  
((project in (PMI, PMG, NETPM) AND (status not in (Closed, Cancelled, Resolved) OR resolved \>= 2023-07-01 OR created \>= 2023-07-01)) OR (assignee in (usera,userb,userc) AND created \>= 2023-07-01)) AND project != NPIR ORDER BY Rank ASC

Thanks for the assistance.


author: Marc - Devoteam
body: Hi [@Matthew Antoine](/t5/user/viewprofilepage/user-id/5359309)

I can't see faults in you JQL.

You might want to pick this up with Atlassian Support.


author: Matthew Antoine
body: thanks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976). apologies for the delayed response. been on leave


Tags: server
Advanced roadmaps plan appears to hold over 5000 issues
Asked by Els Bassant:

Hi Community,

I have a bit of an odd situation. One of our advanced roadmaps plans appears to hold 6000+ issues and seems to function just fine, when the hard limit is supposed to be 5000 issues.

We discovered this when someone tried to recreate the plan, and was unable to add all data sources of the original. Meanwhile the original plan seems to function without problems. A CSV export shows that it currently holds about 6200 issues.

Does the limit only apply when creating a plan? IE: if more issues are added to one of its sources after creation it bypasses the limit?

We're currently running:  
Jira datacenter version v8.13.17  
Advanced Roadmaps version 3.29.11


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Els Bassant](/t5/user/viewprofilepage/user-id/5268859)  

Your question made me curious about this, too. I looked up Jira's software support documentation to see if this limit only applies when creating a plan.  

**Here's what I found:**   
A single plan can include 5,000 issues, but at that point, you might see warnings that your performance will slow down. "Some limits can't be exceeded, like issue limits, while others affect your plan's performance or usability." Source: <https://support.atlassian.com/jira-software-cloud/docs/limits-on-plan-size-in-advanced-roadmaps/>)  

However, you mentioned that your first plan has 6,200 issues and functions without problems. Is it possible that your team missed some warning messages the first time?  

**What can work for you?** If you can't upload all data sources of the original plan, you can consider breaking the project up into two or more smaller plans. (Here's more info on that: https://support.atlassian.com/jira-software-cloud/docs/performance-recommendations-for-advanced-roadmaps/)

<br />

Hope this helps

comments: author: Els Bassant
body: Hi Michael,

If found the same documentation. Unfortunately this applies to cloud, not datacenter.

I've tried to find a similar document for the datacenter version, but that is where it gets a lot more muddled. Documentation isn't available for all versions, and the (slightly older) documentation for datacenter that I could find still seems to suggest a hard limit of 5000 issues... but doesn't mention what will happen if you go over that.

Though from what I can see on our instance you can't create a plan with over 5000 issues, but if the scope gradually expands it *seems* to work. Emphasis on seems, because who knows what funky business we'll run into eventually.


Tags: advanced-roadmaps

server
Due Date not showing in Advanced Roadmap
Asked by Peter Broome:

Due date is not showing for most of our stories in an Advanced Roadmap we created for a Jira Project...tried using the entire project as source as well as using the boards as source and neither worked.

If we set a due date in the story, it does not show in the Advanced Roadmap due date...if I go and update in the Roadmap instead of the story itself, it does show.

The most puzzling thing is about 10% of the stories are showing due date. Since we are relying on Due Date this is problematic.

I guess we could use Target End date instead, but now how we want to manage our workflow...


Answers:
author: Kian Stack Mumo Systems
body: [@Peter Broome](/t5/user/viewprofilepage/user-id/1119255),

Are you sure it is the correct field? I've seen instances where there is a custom field called "due Date" and the user is populating one due date field, and the other due date field is not present on the issue screen.

comments: author: Peter Broome
body: I only see one Due Date in our available fields.

I can update the due date in the advanced roadmap, and then it shows in both the roadmap and the issue. If I update just the issue due date ...it does not show the date in the roadmap...super weird. So it is the same field, just not always pulling the data, but if I update it in the roadmap, it does pushes the data to the issue record![Screenshot 2023-11-08 144100.png](https://community.atlassian.com/t5/image/serverpage/image-id/290840i815D20AB699AE283/image-size/large?v=v2&px=999 "Screenshot 2023-11-08 144100.png")


author: Kian Stack Mumo Systems
body: Does it populate if you reload the plan?


author: Peter Broome
body: only a small percentage of them are showing in the and the it does not seem to get updated by changes to the issue...


author: Kian Stack Mumo Systems
body: Are you a system admin?


author: Peter Broome
body: I am not an admin, but I think I found the issue. In the field selection for AR, "Due Date" is associated with the system "Due", not the issue "Due Date" that allows date picked.

So I added a "custom field" of the real issue level "Due Date" and it is showing now!!! (I think "Due" is system generated by AR?)


Tags: server
Getting indicators"Dates outside of current view range"
Asked by khushboo_puri:

Hi Team,

I am getting indicators in some as "Date outside of current view range". Trying to figure out why some of these are getting marked as out of date range and some are not so i can correct it.


Answers:
author: Bill Sheboy
body: Hi [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917)

Where are you seeing that error message and what actions were you doing when you saw it? Please consider posting some screen images showing the error for context.

Kind regards,  
Bill
Why is Parent Link showing Initiatives different boards?
Asked by Josh Kamrass:

Our company is just starting to introduce initiatives to our boards. Is someone able to walk me through why in the parent link field initiatives from other boards are showing up in the drop down menu of parent link?

Are initiatives not specific to their own boards and/or is there a filter that needs to be set up? We are planning to use initiatives across the entire group 50+ people and 20+ boards, which will create far too many Initiatives to choose from within the Parent link if they cannot stay board specific.

![JIRA Initiative Issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/288667iBDE0E115C4C8927A/image-size/large?v=v2&px=999 "JIRA Initiative Issue.PNG")


Answers:
author: Benjamin
body: Hi [@Josh Kamrass](/t5/user/viewprofilepage/user-id/5297798) ,

All boards issues are controlled by a filter. In the board configuration, there is filter associated to it. Must narrow down the filter, to narrow down the issues shown on a board.

However, the parent link field is not really controlled by filters. If you have access to those tickets, it will show up on the list as well. Use the search feature to narrow down to the items you want to see on the parent link drop down.

-Ben


Tags: advanced-roadmaps

cloud
Can dragging an issue on plan force dependent issues to move as well?
Asked by Jon McBee:

On the plan when I drag an issue to shift it's start and end times, the linkages between that issue and the issues that it depends turn red, but the dependent issues do not automatically shift on the timeline. Does this feature exist?

![Screenshot 2023-10-19 135402.png](https://community.atlassian.com/t5/image/serverpage/image-id/287330iD0506F2D4E1828FF/image-size/large?v=v2&px=999 "Screenshot 2023-10-19 135402.png")


Answers:
author: Marc - Devoteam
body: Hi [@Jon McBee](/t5/user/viewprofilepage/user-id/923678)

Yes there is a way.

Auto scheduling is done on basis of Story points, issue ranking, any dependencies and release dates if any.

You can achieve your goal in stages as below:

1. Do auto scheduling once and accept changes. It will do auto scheduling based on story points and Ranking in this first round.

2. Now when your timeline is filled with temporary schedule, add dependencies between issues. You will have click on start/end of bar against that issue to add dependencies.

3. Once dependencies are set, do auto schedule again. It will now schedule your timeline based on story points, rankings and dependencies.


author: Mike Vitale
body: I would love to see a capability for this too! To my knowledge you only really see child issues move in relation to their parent (Epic) moving.


Tags: advanced-roadmaps

cloud
why does story disappear from roadmap when moved to ready to release?
Asked by John Chanter:

Hi - when moving Jira Stories to ready to release, they disappear from the advanced roadmap/plan.


Answers:
author: Daniel Capizzi
body: Hi [@John Chanter](/t5/user/viewprofilepage/user-id/5345249) - welcome to the Atlassian community!

As Cinthia has mentioned, the most likely cause of your issues going missing are either your filters, issue sources or exclusion rules, so they're a great place to check.

To help you narrow the problem down, you might like to try out a new feature called "Find Your Issue" which we've recently released. It should help identify why your issues are disappearing when you change the status.

To use it use it:

1. Click "Plan settings" -\> "Find your issue" in the plan sidebar.

2. You can then put in the issue key of any issue which you *expect* to be in appearing but isn't - for you that would be any of the issues that have disappeared after you've changes the status.

3. You'll then get some information about why it isn't showing up and some guidance on how to make it appear.

Hope that helps, and please feel free to let me know if you run into any troubles using it.

Cheers,

Daniel


author: Cinthia Catalani
body: Hi John!

1. Did you check the statuses filtered in the timeline?

2. What about the issue sources, in the plan settings, in the case of some restriction or exclusion rule?

Cheers


Tags: advanced-roadmaps
Ranking of Epics Does Not Match Scrum Boards with the Advanced Roadmaps New Interface
Asked by sjohn:

For the particular scrum team, the ranking of Epics in the Portfolio Plan is not consistent with the ranking of Epics on the left panel of the scrum board. The ranking is almost completely reversed (first Epic on scrum board is last in Portfolio Plan, etc). Since the highest ranked Epic on the scrum board is ranked last in Portfolio it is scheduled late. Manually moving the last Epic to the top in Portfolio causes it to be scheduled early. When the changes in ranking in Portfolio are committed to JIRA, the changes are not reflected in JIRA.

The PODs use the scrum boards on a daily basis and use it to rank the Epics. The source of data is JIRA. Advanced Roadmaps in JIRA 9.49 is not in sync or updating the data in JIRA. There is no way to generate a plan with Advanced Roadmaps 9.49 that will be consistent with the data in JIRA.


Answers:
author: Marc - Devoteam
body: Hi [@sjohn](/t5/user/viewprofilepage/user-id/4202289)

What are the sources of the plan? How is the configuration of ranking establised.

Please consider posting some screen images showing the error for context.


Tags: advanced-roadmaps

server
A View created and saved in previous plans does not display in the Saved Views of a new plan
Asked by Nannette Mori:

When I create a new plan there is a saved view that is set as the default view in the existing plans. Why doesn't that view display in the saved view or Managed views in my new plan. I want that view to also be the default view of my new plan. Why is that saved view not a saved view in the plan I just created. Do I have to re-create that view everytime I create a new plan?


Answers:
author: Marc - Devoteam
body: Hi [@Nannette Mori](/t5/user/viewprofilepage/user-id/3853465)

Yes.

These views are limited to the plan they are created in.


Tags: advanced-roadmaps

server
Custom Date field not persisting for all users with access and link to Plan
Asked by Holland Stasi:

When I change the date range for an advanced roadmaps plan, some fields are not saving for all users that are using that plan. They have to make the same changes each time, even though I save the changes to the plan when I change the dates. Is there a way to handle this?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Holland Stasi](/t5/user/viewprofilepage/user-id/5339708),  

You can try a few workarounds.

* The first option you can try is to double-check that all users have permission to edit on Advanced Roadmaps and that it is, in fact, a shared plan. (Clearing your cache is worth a try but not guaranteed.)
* Next, try manually configuring the date range for each user. This works if you only have a few users. (To do this, you'll have to go to plan settings.)

Alternatively, you can try a solution like [Visor](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?hosting=cloud&tab=overview), where you can **securely** bulk-edit the dates for assignees and push it back to Jira. (No tedious effort is needed on your end)


Tags: advanced-roadmaps

server
AAC Up-Vote JS Causes Infinite Hang in IE8
Asked by Gregory Sudderth:

When running IE8-all-latest on winXP and I up-vote this answer:

<https://answers.atlassian.com/questions/21161/when-is-the-jira-mobile-connect-for-android-will-be-released>

...it infinite hangs (see attachment) with also the progress propellor twirling away in the corner with a JS error (see attachment 2).

I let it run 5 mins, and nothing happened. When refreshing the page, things are fine again, and the vote never occured.


Answers:
author: Dennis Kromhout van der Meer
body: Yup Gregory, I just tested this and it seems to happen for me as well. I've raised a bug for this here: [ANSWERS-316](https://jira.atlassian.com/browse/ANSWERS-316)

Feel free to follow the ticket to get automatic status updates when this is fixed.


Tags: internet-explorer

mobile
Can?t log in my account
Asked by Marcella Condesso:

Hi, I?m Marcella and I?m trying to log in my account but the Verification Code is not arriving in my email account. The account I?m trying to log is my office account, marcella.lima@gallerist.com.br.


Answers:
author: Michael Baskerville
body: Hi [@Marcella Condesso](/t5/user/viewprofilepage/user-id/5593555) ,

I can see an issue which would've caused emails to not be delivered - Your mailserver initially replied that your email was not valid and hence future emails aren't sent. I have resolved this and sent a test email and it looks to of worked.

If you try this again, it should work for you.


author: Vronik
body: Hi

Try talking to the support team for helpn and check your spam folder in the mail

<https://support.atlassian.com/trello/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks


Tags: account

email
Trello crashes when you click sort by option on ios
Asked by Nick Soni:

My trello keep crashing whenever I click sort by option to set my boards. I tried on different iPhones and it happened same. It didn't have any issues on android. My phone and app are up to date too. What should I do?


Answers:
author: Rodolfo Moreira
body: Hello, Nick!

Does this issue happen with all your boards? I'm asking because I was checking your account and I noticed you have a board with **1208** open cards. A board with more than 1,000 open cards can indeed cause freezing and delays, depending on some factors such as the browser and local resources.

We are currently working to improve Trello's performance on these large boards, but for now, the best solution I would offer is to break up the lists into individual boards or archive cards you no longer need. That will allow the individual boards to perform much better. Also, archived cards are still available in the archived items and search results. More information about that is available here:

* [Troubleshooting a slow board](https://support.atlassian.com/trello/docs/troubleshooting-a-slow-board/)
Is it possible to have several workspaces with a free accounnt?
Asked by Jean-Francois Berleur:

I am logged in, I have a workspace, but cannot create another one.

Is it possible to have several workspaces with a free accounnt?


Answers:
author: Manon Soubies-Camy
body: Hi [@Jean-Francois Berleur](/t5/user/viewprofilepage/user-id/5593138) and welcome to Community!

Do you mean you're getting an error message when creating a new workspace? I have a free account and can create a new workspace when clicking on my avatar \> [Create new workspace](https://support.atlassian.com/trello/docs/creating-a-new-workspace/).

Hope this helps!

- Manon


Tags: cloud

trello-cloud
Area de trabalho
Asked by Fernanda Galdino:

GOSTARIA DE SABER QUANTAS AREAS DE TRABALHO EU POSSO TER NO PLANO STANDART E NO PREMIUM?


Answers:
author: Vronik
body: Hi

Look ak this

<https://trello.com/pricing>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks


Tags: cloud
????? ?????????????? ????? ???????? ??????? ??????????
Asked by Aidana:

?????? ????!

????????????? ????? ?? ???? ????? ???????? ??????? ??????????


Answers:
author: Kseniia Trushnikova
body: [@Aidana](/t5/user/viewprofilepage/user-id/5593211), ?????? ????!

???????? ???? ????? ??????. ???????????? ? ?????????? ????? ????? ???????? *?????? ?????????????* ? ?????? ???????????????, ?????? ?????????? ???: <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>


Tags: cloud

trello-cloud
All of a sudden unable to move lists from one board to another.
Asked by darcyrosevideo:

I'm trying to move a list from one board to another, but for some reason, the drop down menu on the "move list" option says, "no options available" when it should be showing me a list of my other active boards. My other boards are fine, they show the drop down menu like always. I can't find anything in my settings that would prohibit this action on this one board. Any ideas?


Answers:
author: Manon Soubies-Camy
body: Hi [@darcyrosevideo](/t5/user/viewprofilepage/user-id/5593378) and welcome to Community!

Are all boards part of the same workspace? You can see which workspace your board belongs to [from the sidebar](https://support.atlassian.com/trello/docs/trello-navigation/#The-sidebar).

Hope this helps!

- Manon

comments: author: darcyrosevideo
body: Hey Manon! Thanks for responding. All of the boards belong to the same workspace as I only have one workspace!


author: Manon Soubies-Camy
body: Does [this documentation page](https://support.atlassian.com/trello/docs/unable-to-edit-a-workspace-board/) helps? It basically checks if:

* you're a member of the board
* you exceed your workspace's board limit


author: darcyrosevideo
body: That helped! I ended up deleting one of my old boards, and when I refreshed the page, I could move lists from the new board. Manon, thank you so much for your help!


Tags: cloud

trello-cloud
Does Trello or Atlassian have a monitored email address for invoices?
Asked by Bryan Whitford:

We need a 'live' email address for creating purchase orders and paying invoices. Does anyone know if there is one? I keep going around and around in knowledge base articles but am unable to speak to a person.


Answers:
author: Carolina Lopez
body: Hi Bryan, welcome to the Atlassian Community!

There isn't an official email address to contact our billing team. The official way to reach them is through [this contact form](https://www.atlassian.com/company/contact/purchasing-licensing#/). I suggest contacting them and explaining why you need a direct email address, I'm confident they'll be able to find a solution for you!


Tags: billing

cloud

invoice

trello-cloud
Can you create more than one workspace with a free Trello account?
Asked by Jean-Francois Berleur:

I seem not to be able to create multiple workspaces on my free Trello account. Is it possible or not?


Answers:
author: Rasmus Wulff Jensen
body: Yes, That is possible... (there seems in fact to be no limit to how many workspaces you have)

![create_workspace.png](https://community.atlassian.com/t5/image/serverpage/image-id/347566i6FB9F490F4B1856D/image-size/large?v=v2&px=999 "create_workspace.png")


Tags: cloud

trello-cloud
Can Guests use standard features?
Asked by Tyler Smith:

I can't seem to wrap my head around workspace vs boards yet. If I have a paid standard account, will my guests be able to use those options? (For example, will my guest be able to color code the lists if they want to?) Or will I be the only one who can do things that require the standard plan? Thanks.


Answers:
author: Alisson Sartor
body: Hello, Tyler!  

When you get a Trello paid Plan and add a guest to a board or to your workspace as a member, he will be able to use all the elements you have on that plan that is inside your workspace.  

Guests have the same features available as other members when in a Standard or Premium Workspace. The only features that are not available for guests are [creating and editing collections](https://support.atlassian.com/trello/docs/creating-collections-for-premium-workspaces/) and [making the board into a template](https://support.atlassian.com/trello/docs/creating-template-boards/).  

You can check more details about on the documentation below  

<https://support.atlassian.com/trello/docs/board-guests/>  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Does anyone know the correct support email address?
Asked by Diane Noto:

Need to contact support. The email address listed is not valid.


Answers:
author: vikram
body: Hi [@Diane Noto](/t5/user/viewprofilepage/user-id/5592863)

Welcome to Atlassian Community.

Below is the url, If you are looking for Trello support

<https://support.atlassian.com/contact/#/>

vikram P


Tags: cloud

trello-cloud