youngmon/atlassian-qna huggingface dataset:
can't log in
Asked by Liam Tobin:

My Colleague can't log into trello, she can't use her phone to log in and she doesn't have her 24 Character emergency recovery key.

How can she log back in to her account, what can she do to resolve it?

All the best,

Liam


Answers:
author: Austin
body: [@Liam Tobin](/t5/user/viewprofilepage/user-id/5591799) Please use these steps to get a recovery email to replace the 2FA codes:

1. Enter your email address and password  
2. When the screen asks for a verification code select: Can't use your phone?  
3. On the recovery code screen select: Can't find your recovery key?  
4. Select: Send recovery email.

[Here's a video with these steps](https://app.screencast.com/y1AZ0GZN7VUVV)

After 24 hours we'll send an email with a one-time link that lets you access your account and directs you to the two-step verification settings page. Make sure you are available to check your inbox in 24 hours. The link in the email will expire if not used in time.

Please let us know if there are any issues accessing the account using this process.


author: vikram
body: Hi [@Liam Tobin](/t5/user/viewprofilepage/user-id/5591799)

The best way is to contact atlassian support from below url and raise a ticket, as they can only resolve your issue by provide proofs that the account belongs to you.

<https://support.atlassian.com/contact/#/>

vikram P

comments: author: vikram
body: and [@Liam Tobin](/t5/user/viewprofilepage/user-id/5591799) Welcome to Atlassian Community.


Tags: cloud

trello-cloud
quero meu reembolso, j? deportei a conta mas meu dinheiro ainda n?o estornou.
Asked by Jaqueline Oliveira Santos:

Fiz um plano, por?m ele n?o supre minhas necessidades, o valor ficou muito alto do que imaginava e acabei nem usando os recursos.


Answers:
author: Dan Breyen
body: Hi [@Jaqueline Oliveira Santos](/t5/user/viewprofilepage/user-id/5591793) welcome to the community. I would suggest opening a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and select 'Billing, Payments and Pricing'.

We're a user community and won't be able to assist with your billing issue from here.

Hope that helps.


Tags: cloud

trello-cloud
The attachments section isnt showing up on the app
Asked by Tylah Hewald:

i have uploaded some attachments to a few cards onto Trello through the web browser.

however on the mobile app, the attachments section isn't showing up at all.

it does show in the activity section at the bottom that they have been added but still no attachment section at all.


Answers:
author: vikram
body: Hi [@Tylah Hewald](/t5/user/viewprofilepage/user-id/5591456)

Welcome to Atlassian Community.

Is it the first time you are not able to see or were you able to see before and now it disappeared?

you can try below thing and see if it works.

1) you can wait for some time to sync the attachments and check

2) Try to clear cache.

2) If possible reinstall the app and check.

3) go through the below knowledge url for more information

<https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/>

Vikram P


Tags: cloud

trello-cloud
Attachments not showing on Trello cards when accessed from a smartphone
Asked by BJMC:

Attachments not showing on Trello cards when accessed from a smartphone.

Already tried:

signed out and back in, checked settings. attachments are noted in activity but arent hyperlinked like they are on the PC.

Any suggestions would be greatly appreciated


Answers:
author: Rodolfo Moreira
body: Hi, BJMC!

Are you using our [attachments feature](https://support.atlassian.com/trello/docs/adding-attachments-to-cards/)? I tested it and didn't experience any issues.

If you're using the [Power-Up Notes \& Docs](https://trello.com/power-ups/625eaa6e39cc3f862e4db912/notes-docs) to attach your documents, please note that they have their own support team. You can reach them at: support@geeksight.co

However, if you're having trouble with our [attachment feature](https://support.atlassian.com/trello/docs/adding-attachments-to-cards/), please let me know so we can investigate further.


Tags: cloud

trello-cloud
Is there a way to set a card's due time to 11:59pm automatically evey time a due date is set?
Asked by Eduardo Hern?ndez:

Hello, I'm trying to create an automation triggered when a due date is set (no problem so far)   

Problem: The action I need is to keep the due date un-changed, but set the due time to a fixed value (11:59pm).

I have not found a way to just change the due time. Any ideas on how I could accomplish this?

Thanks!


Answers:
author: Carolina Lopez
body: Hi Eduardo, welcome to the Atlassian Community!

I'm afraid it's not possible to change the time without changing the due date as a whole. Please note that if you create a rule to activate when a due date is set and then include an action to change the due date, it will cause a loop, and your automations will not function as intended.

Would you mind sharing more details about what you're trying to achieve? With more information about how you're using Trello and due dates, we might be able to suggest a helpful workaround.


Tags: cloud

trello-cloud
Problem joining a shared space
Asked by L?a Debrand:

A company invited us via a link to join their shared workspace on TRELLO. I need to register with my company's e-mail address to access the space. However, at the registration stage I never receive the verification email, preventing me from registering. What can I do?


Answers:
author: Luciana Munhoz
body: Hi L?a! Welcome to Trello community!

I see that your account has been created and correctly verified! Looks like it's all set and you were able to join the board.

In case you still have any problems with that, please let us know.


Tags: cloud
Darshan Hiranandani : Can I access a complete sign-in history through the "recently used devices"?
Asked by Darshan Hiranandani:

I recently registered an account on Trello and I'm trying to understand if the list of devices that have logged into my account provides a complete history of all sign-ins or just the currently active sessions. If it does not offer a full history, is there a way to access a complete record of past sessions? I'm particularly interested in verifying whether there have been any sign-ins from unknown devices.

Regards

**Darshan Hiranandani**


Answers:
author: Luciana Munhoz
body: Hi Darshan!

I'm afraid that you can only check the currently active sessions, the past sessions are not available.

You can check additional information about active sessions here: <https://support.atlassian.com/atlassian-account/docs/manage-recently-used-devices-for-your-atlassian-account/>
Why can't users copy my public Trello board anymore?
Asked by Ivo Costa:

I created a public Trello board and previously my students were able to copy it without any issues. However, recently the option to "**Copy Board" has disappeared,** and they are no longer able to copy it. The board's visibility is set to "Public," and I haven't made any changes that should affect this functionality. Could this be related to a new limitation or setting change? How can I restore the ability for others to copy my board? Any help would be greatly appreciated!


Answers:
author: Andrea Crawford
body: Hi [@Ivo Costa](/t5/user/viewprofilepage/user-id/5590895) thanks for reporting this issue with the missing Copy board button. We discovered an issue causing this behavior and have since released a fix. Can you try refreshing your browser and let me know if that solves the issue for you? Thanks!

comments: author: Ivo Costa
body: I tested it here, and I think it's back! If anything comes up, I'll provide more feedback later

Thank you very much [@Andrea Crawford](/t5/user/viewprofilepage/user-id/1248191) !


Tags: cloud

trello-cloud
E-maill notifications when tagging myself
Asked by Maaike Evers:

Im mainly working in Trello and Email. I use trello as an activity log. Sometimes I want to be able to tag myself and receive an e-mail about this, to put it on my todos in outlook. However this does not seem to work. Can someone provide me with a solution of how to be able to tag myself and receive an email notification about this?

Thanks!


Answers:
author: Jan Gebauer
body: Hi Maaike,

I think there's two ways to do this. One is through Labels.

1. Create a new Label with your name or some other signifier
2. Start creating an automation based on Rules
3. Trigger - Card Changes -\> When the \[Your signifier\] Label is added to a card
4. Action - Content -\> send an email notification to \[Your email\]

The other one is through Members

1. Start creating an automation based on Rules
2. Trigger - Card Changes -\> When @ \[Your username\] is added to a card
3. Action - Content -\> send an email notification to \[Your email\]

You can then enhance the sending of the subject and content by adding variables. [You can find them here.](https://support.atlassian.com/trello/docs/automation-variables/#Card-variables)

Assuming you want to add the card name and card description, you can use the variables {cardname} and {carddescription}.

I hope that these work, if not, let me know and I can look into it further.

Jan


Tags: cloud

trello-cloud
Trello trial version
Asked by Sandra Stahlberg-Kr?ger:

Mein Chef ist im Urlaub, daher kann ich ihm das Trello-Angebot fr?hestens im Oktober vorstellen. K?nnte die Testversion auch verl?ngert werden?


Answers:
author: Alisson Sartor
body: Hello, Sandra!  

Welcome to the community.  

Are you still under the trial? If you are, you can open a request with our support directly.  

Kind Regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Exactly what kind of file does trello support to upload in the cards?
Asked by Usama Saleem:

I am uploading the files in to Trello card, and it is letting each file upload currently known to me. I want to get the list of files exactly which Trello supports to upload in the card?


Answers:
author: Augusto Lisboa
body: Hi Usama!

As far as I was able to check:

* Documents: PDF, Word (.doc, .docx), Excel (.xls, .xlsx), and PowerPoint (.ppt, .pptx) files.
* Images: JPEG, PNG, GIF, and BMP files.
* Videos: MP4, MOV, and AVI files.
* Audio: MP3 and WAV files.
* Compressed Files: ZIP and RAR files.

Trello also allows you to attach links from cloud storage services like Google Drive, Dropbox, OneDrive, and Box.


Tags: cloud

trello-cloud
Where can I find the bill?
Asked by Luzia Stadelmann:

I cannot find any invoice in the portal.

I needt the correct VAT Invoice from 03.09.2024.

Trello charged 29.14 USD to our credit card.

Thank you and best regards,

Luzia


Answers:
author: Vronik
body: Hi

Look at this article

<https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.

<br />

Thanks


Tags: cloud
Anyone running Compass with Datacenter / cloud hybrid
Asked by Phill Pafford:

I wanted to know if anyone has integrated compass with

* Datacenter Bitbucket
* Datacenter Bamboo
* Cloud Jira
* Cloud Confluence

Any feedback tips? pitfalls? things that don't work, etc...


Answers:
author: Alie Sesay
body: Hey Phill,

Sorry for the late reply.

Unfortunately, we don't currently offer a Data Center (DC) product or Confluence integration with Compass, and there are no plans or roadmaps for it at this time.

However, you can directly integrate your Jira Cloud issues with Compass. Here are some helpful resources:

* [Link Jira issues to components](https://developer.atlassian.com/cloud/compass/components/link-Jira-issues-to-components/)
* [Configure Compass components](https://support.atlassian.com/jira-software-cloud/docs/configure-compass-components/)

Additionally, here's a list of apps currently integrable with Compass:

* [Integrate Compass with Bitbucket Cloud](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Bitbucket-cloud/#:~:text=To%20integrate%20Compass%20with%20Bitbucket%20Cloud%3A,The%20Bitbucket%20app%20installs.)

I hope this clarifies things! Please feel free to reach out if you need any further assistance.

<br />

Best regards,  
Alie
Can I customize the component categories?
Asked by mwelter27:

Today, I see Services, Libraries, Applications, and Other. I don't see a way to add/modify this list and wanted to reach out to know if this has been discussed, or if I'm blind.

One category I'd like to add for my organization is something for the UI components.


Answers:
author: chris
body: We unfortunately do not provide the ability to customize the component types. I imagine UI components would make sense under "libraries", or alternatively you can use the "other" type.

You can apply labels to components, which is a means of ad-hoc organization of the components. You can apply a label to your UI components like "ui-component" regardless of component type, then use that label to find UI Components.

We are still working on improvements of allowing you to easily find components with a specific tag. However, you can do it today via "advanced search", which is accessible from the quick search box in the upper right hand corner.


author: Mac White
body: Hi, we had the same. We have a half-hearted placement of UI components in with Applications.
Compass: GitLab integration branch variable
Asked by Mac White:

Hi Compass,

We have set a \`COMPASS_BRANCH\` variable to a value of \`master\`, but are failing to see our updates to our \`compass.yml\` file on the \`master\` branch populate was managed by \`config-as-code\`. We would appreciate any help or tricks to get the component to update and find the relevant file. We have already checked to insure the project had been imported as part of the integration. Additionally, we used the copied Config-As-Code section of the component to create the initial \`compass.yml\` file.

Thanks so much,

Mac


Answers:
author: Patrick Brady
body: Hello [@Mac White](/t5/user/viewprofilepage/user-id/3432539), thanks for raising this issue! I tested it out myself as well and also saw this bug. I have checked out the code, found the issue, and just pushed out a bugfix to the application.

If you try again pushing a change to the file already in the \`master\` branch or pushing a new \`compass.yml\` file to that branch, it should now pick it up like it should. Let me know if you still encounter difficulties.

Also, for anyone else curious what this variable is for, we will update our documentation at <https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Gitlab/> to incude general instructions on how to use this COMPASS_BRANCH capability in GitLab to specify which branch to listen to for config-as-code changes. (and for build and merge events which will be released soon ;) )


Tags: gitlab
GitHub integration permissions
Asked by Michael Juarez:

Greetings,

We are looking at connecting the GitHub integration with Compass. We noticed that it wants the following permissions:  

\* **Read** access to actions, metadata, and organization events  
\* **Read** and **write** access to code, deployments, organization hooks, pull requests, and repository hooks.

Our SecEng team is looking for a better breakdown of what the possible write actions could be so they could correlate within audit logs.


Answers:
author: Dave Parrish _Atlassian_
body: Hi [@Michael Juarez](/t5/user/viewprofilepage/user-id/4929160) ? It's Dave from the Compass product team. The GitHub integration needs **write** permission in order to create organization webhooks. This is the only write operation that the integration currently performs.

Webhooks are used for listening to several types of events-

* Push events - for handling changes to compass.yml metadata
* Pull request events - for calculating PR-related metrics
* Deployment events - for handling deploy events

Hope this is helpful! Please let me know if you have any further questions.


author: Dmitry Pashkevich
body: Why create organization webhooks when you can do it on a per-repo level? The latter would not require org admin permissions, which sounds scary and also comes with internal gatekeeping within the organization.
Grouping per project
Asked by Mircea Braescu:

We have multiple project consisting of dozens of micro-applications in total and many more services.

How can we group them, ideally by project, or even by label or component?

Right now it looks like the list of services and applications can easily grow out of hand and become cluttered.


Answers:
author: Mircea Braescu
body: Hi Andrew

The situation is as follows.   
We have multiple projects, hundreds of repositories, multiple teams (some working on the same project),  
Imagine you're working on project A, and you get the compass link. You'll see dozens of applications and only some of them will be from project A, while the others will be of no relevance to the user (they will be junk in this context).

This would be even worse in the case of the service where there could be hundreds of services, while only some of those will be related to project A.

Option 3 doesn't work for us since multiple team can work on the same project.

Regarding option 1: labels are cute but I have no idea how to use them (I can set them but I can't click them afterwards to filter by label)

Option 2 feels like a bit of a hack but it looks like a good enough workaround for now.  

How do you you guys use it on your side? You said you have 1500 micro-services.

Let's say a developer on your team wants to look into the Atlassian status page. If over 90% of the micro-services and micro-applications in there are for Jira, Confluence and some of the bigger projects, how will that developer not drown in a sea of irrelevant items?


author: Andrew Freedman
body: Hi Mircea,

Compass has a few options which might be suitable here.

1. Labels --- you could set a label with the name of your project on each of the components related to it. You're then able to assign Scorecards to labels, which would let you define policy at the project level.
2. The "Other" component (or maybe "Application" if that's more intuitive for your situation) --- you could create an "Other" for each project and have it depend on all of the components related to it. This would allow you to examine the Activity Feed for the project and see all of the upstream dependency events in one place.
3. Teams --- you could assign a project team to each of the related components. This would allow you to view the aggregation of Scorecards for all of the project's components on the Team view.
4. Some combination of the above, depending on which features you're looking for.

Could you share a little more about your situation? Do you need the ability to use Compass features across arbitrary sets of components? Is "findability" a concern without those extra waypoints from projects? Something else entirely? :)

--- Andrew


Tags: product

project

user-experience
github links giving error
Asked by prashant:

seeing this 'connect to preview' error messages for every service...

my jira is already connected to github.

![Screen Shot 2022-05-11 at 10.54.00 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/196985i5892CF96F988FB63/image-size/large?v=v2&px=999 "Screen Shot 2022-05-11 at 10.54.00 PM.png")


Answers:
author: Ryan Rosenfeld
body: Hey Prashant,

Ryan here from the engineering team. Link previews make use of [smart links](https://community.atlassian.com/t5/Confluence-articles/Smart-Links-a-richer-way-to-hyperlink/ba-p/1412786), an Atlassian service that has its own form of authentication separate from the Github Compass app.

Can you try clicking the "Connect to preview" option and connecting to Github via that flow as well? This should set up smart links to be authenticated correctly.

Hope this helps!  
Ryan

comments: author: Ryan Rosenfeld
body: For extra clarification, this only happens for **private** GitHub repos. Public repos will work out of the box, but for private GitHub repo links to work then the smart links service needs to be authenticated with the GitHub organization that the repo belongs to.
Will Compass be in scope for the next SOC 2 and ISO assessment that Atlassian will conduct?
Asked by gary.lee:

Hi Compass team.

I'd like to install and use this app but the Security\&Compliance team in my company asked the below questions. Before I get the answer to this question, I couldn't move forward to install and play with the app.

Will Compass be in scope for the next SOC 2 and ISO assessment that Atlassian will conduct?

thanks,

Gary,


Answers:
author: Andrew Freedman
body: Hi Gary,

First up --- thanks for your interest in Compass and for asking after our compliance situation. Always love getting somebody new looking at the product. :)

Great news! We're *already* certified for both SOC2 and ISO 27001!

Upon checking we've realised that we don't appear in the "Relevant products" sections on either [SOC 2](https://www.atlassian.com/trust/compliance/resources/soc2) or [ISO/IEC 27001:2013](https://www.atlassian.com/trust/compliance/resources/iso27001) pages, which makes it a bit harder than it should be to find this information. I'm asking if/how we can get included there.

But, if you go to the SOC 2 page and click "Download SOC 2" you'll come to an NDA form and can see that Compass is covered by the Atlassian Platform certificate. Download the cert and there's all the necessary information for Compass covered therein.

ISO is simpler; there's no NDA so just download the certificate and you can see Compass is included.

Hope that covers the requirements from your Security \& Compliance team! Please don't hold back with any feedback or asks you have about Compass, we're all ears.

--- Andrew

comments: author: gary.lee
body: Thanks [@Andrew Freedman](/t5/user/viewprofilepage/user-id/97684) . Appreciate for the confirmation.
Launch Darkly Integration for specific services
Asked by George Sharpe:

Hi,

When I found out about Atlassian Compass and I was very interested in the Launch Darkly integration as this has been something that we've been looking for.

Unfortunately it looks like when that connection is made, there's no way to filter which flags are displayed for specific services.

I love that Compass allows you to break everything down to the service level, but when it comes to this integration, what would be great to see is the ability to only post changes in Launch Darkly flags specific to the service in the log.

Is this functionality something that's already been planned?


Answers:
author: eugenio_onofre
body: Hi [@George Sharpe](/t5/user/viewprofilepage/user-id/4888028)

I kindly suggest submitting that feature request on <https://support.atlassian.com> as the Product Team can put it in the backlog after voting.

Please do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.

Regards,  
Eugenio