youngmon/atlassian-qna huggingface dataset:
Moving back to the old Bamboo-Home?
Asked by RichardW:

As part of the process listed in this article, it informs you not to use the same \<bamboo-home\> path as the original instance. So after you migrate to the new database and new install of Bamboo, how can you point the system to using the original bamboo-home and get rid of the new one created?

Also, step 3 indicates installing a new instance, does this instance have to be the same version as the old instance or can it be a newer version?

<https://confluence.atlassian.com/bamboo059/moving-your-bamboo-data-to-a-different-database-800858693.html>


Answers:
author: Yogesh Mude[Jira]
body: Hi @Richard Wilkins,

If you are going to install Bamboo as archive file then you can find bamboo-init.properties file within the Conf folder.

from this file you can edit the \<bamboo-home\> directory.

comments: author: RichardW
body: Hi @Yogesh Mude\[Jira\],

Ok, so the only thing I have to do after the migration completes, data is imported, etc. is to switch bamboo-init.properties to the old bambo-home. Correct?

How about the other question? Must both instances be the same version or can the new instance be a newer version?


author: Yogesh Mude[Jira]
body: HI @Richard Wilkins,

You will find related docs on [how-to-upgrade-migrate-bamboo](https://confluence.atlassian.com/bamkb/how-to-upgrade-migrate-bamboo-720833273.html) page.

May be this doc helps you to solve your problem.


author: RichardW
body: I read that article and it looks like:

A: It assumes you are using the same DB type as it is asking for a DB dump and import. (Doesn't relate to me as I am migrating from mysql to oracle. So I have to use the import and export method as described in [this](https://confluence.atlassian.com/bamboo059/moving-your-bamboo-data-to-a-different-database-800858693.html) article).

B: It wants you to use the new bamboo-home and move your old to it. (Doesnt apply to me as I would like to move the new instance to the old bamboo-home. Essentially I want the end result using the same bamboo-home as my original installation.


Tags: bamboo-administration
Imported the jobs from Dev box to production Bamboo
Asked by bharath m:

when i imported my jobs from dev box to production box . It's asking me restart my production server bamboo.

is that okay if some one restarts production bamboo. Please let me know ASAP.

Thanks


Answers:
author: Timothy
body: There are no issues shutting down Bamboo. Just schedule a down time with your users and bring it back up when you're ready.


author: bharath m
body: HI Chin,  
My complete configuration in production bamboo is replaced my system dev bamboo .Unfortunatley , all the plans in my prod bamboo was deleted i dont know for some reason users on prod bamboo is also deleted only my configuration can able to sign in. Please let me know how to restore them back again  
Thanks  
Marka
Bamboo Build - zip source code
Asked by Todd Ellner:

We have Bitbucket server project which we would like to deploy on a CI/CD basis through Bamboo. It doesn't need a regular build. Bamboo just needs to create an artifact by zipping up the source code and firing off the deployer. Will this require adding a new capability?


Answers:
author: Timothy
body: No. This should be a simple end to end setup for Bamboo. Bamboo has the checkout source code and script task to zip the file. Maybe you'll need an SCP to copy the files over the to the server but that's about it.


Tags: bamboo-administration
Change Bamboo Agent identity?
Asked by Eric Hood:

Short form: Can I change the identity of the agent from SYSTEM?

Longer form:

I've been trying to change the identity of Bamboo from running under my identity to a dedicated build server acct. The service is now running under this acct, and the acct has been given appropriate folder permissions. My problem is when I use Visual Studio to build the solution and its projects. VS has to be registered to use it, and I've done this for the build acct. I'm calling this action via Bamboo's script task, but it's not running it as the build acct. Some debugging shows it's running as:

This process is running as NT AUTHORITY\\SYSTEM -- (mydomain)\\\\SYSTEM

Everything indicates the agent is running the script as the SYSTEM acct, which I haven't figured out how to register that acct to use Visual Studio.


Answers:
author: Mike Friedrich
body: You cannot register the system account for this and it will give problems with other things too (my experience).

It looks like your agent runs as system and not as the account you think you configured it for. Please note that the agent cannot itself switch to the system account it must already running it. SYSTEM is the default account for services (services.exe runs as SYSTEM). Have you given your service account Logon As Service permissions? Have you configured this in the Services control panel?

comments: author: Eric Hood
body: You were absolutely right, the service acct log on was set to "Local System Account", not the one I had set up for hit. I could've swore I set it up to use the build service acct, but seems I hadn't.

Thanks for the suggestion!


Tags: bamboo-administration
tomcat closes
Asked by Suresh Mishra:

When running start-bat, I get below error and TOMCAT closes immediately, so I get 404 when I go here: <http://localhost:8085/>.

11-Jul-2016 11:14:10.381 SEVERE \[localhost-startStop-1\] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application \[ROOT\]created a ThreadLocal with key of type \[org.apache.http.client.utils.DateUtils$DateFormatHolder$1\] (value \[org.apache.http.client.utils.DateUtils$DateFormatHolder$1@1f8b500\]) and a value of type \[java.lang.ref.SoftReference\] (value \[java.lang.ref.SoftReference@d22c50\]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.

Thank you, for your help.

Suresh


Answers:
author: Timothy
body: What's in the atlassian-bamboo.log?
Bamboo logging (Kibana)
Asked by Mihai Sava:

Hello,

I have some very large logging information on my deployment pipeline , to have a better manage over logging I was wondering if there is a way to integrate bamboo with Kibana or Logstash , Elasticsearch? Does anyone have knowledge on how this can be done?

Many Thanks!


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: @Timothy Chin had written a blog about it sometime back. See <https://expert.go2group.com/monitoring-atlassian-jira-using-elk-part-1> for more details.

You should be able to do the same thing for Bamboo.


Tags: bamboo-administration
how to deploy artifacts that are not built in bamboo
Asked by Chandra Babu:

*This question is in reference to Atlassian Documentation: [Deployment projects](https://confluence.atlassian.com/pages/viewpage.action?pageId=338363438)*

how to deploy artifacts that are not built in bamboo


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Artifact Download in Bamboo downloads the artifact to your working directory. If you artifact is not built in Bamboo, you can use any other techniques to move your artifact to the working directory.

It can be using a script task or using using remote SSH or Scp tasks. Doesn't matter as long as you can access the artifact.


Tags: deployment

documentation
"branch updater" not working?
Asked by IanYifanChan:

After several days of tests around "branch updater" mode, I found that a change in master branch will not be merged into the dev branch in Bamboo automatically at all.

As introduced by Bamboo official documents:

"The Branch Updater should be used when you want to:

* Automatically merge changes from the team's master branch into your feature branch, after a successful build of the master branch."

whenever I pushed a new commit to master branch in REPO, it does successfully trigger a build on master branch in BAMBOO build plan, but neither the change in master nor the successful build on master branch will trigger what "branch updater" promised to do, in expectation, the change in master or the successful build on master branch should "trigger a merge from master branch to dev branch in bamboo, then push it back to repo dev branch after a successful build."

Whoever has related experiences, please give me some hints... I am struggling...


Answers:
author: Philip Armour
body: This topic is discussed here:

<https://community.atlassian.com/t5/Bamboo-questions/Branch-updater-not-working/qaq-p/640584>

Updating the master branch does not automatically re-trigger plan branches (which have the branch-updater from master setting enabled), even though a reasonable person might expect it to.


author: IanYifanChan
body: Can someone reply to this thread?


Tags: bamboo-administration
Automation issue distribution
Asked by ???_??_:

I want to create automation that distributes generated issues more to specific people rather than distributing them equally.


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@???_??_](/t5/user/viewprofilepage/user-id/4704901)

it's up to you how you want to create an Automation rule.

Do you have concrete criteria how you would like to distribute them? Some examples might be:

* all issues with a certain component, e.g. UI to person A
* all issues with a certain label to person B
* all issues with a certain label and custom field set to a specific value to person C

If you tell us your criteria, we might be able to help you design your rule.

Cheers,  
Matthias.

comments: author: ???_??_
body: Hi, [@Matthias Gaiser _K15t_](/t5/user/viewprofilepage/user-id/853318)

For example, four agents split the service requests equally and each took charge of 25% of the work.

However, I would like to distribute 30% of the work to better-skilled people and only 20% to less-skilled people.

There is no distinction between issue types or request types. They all handle the same operational issues.

--------------------------------------------------------------------------------------

Because we have criteria for assigning to users with the fewest unresolved issues,  
For example, if the best person resolves outstanding issues quickly and there are few outstanding issues,  
You will receive more distribution than others.

You can proceed using these rules, but  
Is there any other way?


author: Matthias Gaiser _K15t_
body: I have to admit, I don't have a clever solution to these requirements.

I think, I'd go the other way and let people take up their requests, so they can assign tickets to themselves when they're done with one. This way, the load between the agents should be balanced based on how much effort a ticket requires.


author: ???_??_
body: [@Matthias Gaiser _K15t_](/t5/user/viewprofilepage/user-id/853318)   
I agree with your opinion.  

Thank you for answer :)


Tags: cloud

jira-service-management

jira-service-management-cloud
The approver list is not populated in the workflow creation
Asked by baiju mohan:

Hi,

I am creating an workflow for the change request with each status change has specific list of approvers. I used below steps to create the approver list.

a). Created a project role.

b). Assigned set of users to the Project Role

c). Created a Custom column with Multi user pick option

d). Under user filtering section of the custom column used the Project role created.

4). Used the custom column in the Status approval properties.

After publishing the workflow, I am not able to see the approve tab as well the list of approvals in the change request status screen.


Answers:
author: John Funk
body: Hi Baiju - Welcome to the Atlassian Community!

Can you share some screenshots? Please include the overall workflow as well as the individual status with the approval details shown.

Also, are you using the Approvers field for the approvals?


Tags: jira-service-desk-server

jira-service-management

jira-service-management-server
I want a confirmation screen before applying a setting change.
Asked by ?????:

When you want to change the settings, there are times when you think you have changed the settings, but you are not able to do it. So, I want a comfirmation screen before applying a setting change.


Answers:
author: John Funk
body: Hi [@?????](/t5/user/viewprofilepage/user-id/5300527) - Welcome to the Atlassian Community!

The short answer is no, you won't be able to do that. The next question is which setting are you changing that you want this for?


Tags: cloud

jira-service-management

jira-service-management-cloud
(Assets) I want to send notification or email to the assigned user How can I do this?
Asked by Sezer ?ifci:

I am using jira entities  
assigning an object to a user in jira entities  
and I want to send notification or email to the assigned user  
How can I do this? It's urgent.


Answers:
author: Brant Schroeder
body: [@Sezer ?ifci](/t5/user/viewprofilepage/user-id/5393672) are you using this as part of an app you are developing? If yes you should post the question in the developers forum. <https://community.developer.atlassian.com/>


Tags: cloud

jira-service-management

jira-service-management-cloud
Exporting excel sheet for the customers
Asked by Nokrashy:

Hello all,  

We need to know how we can give access to our customers using our project in Jira to export the tickets in an Excel sheet by their own.  

Thanks in advance.

Best Regards  
Nokrashy


Answers:
author: Elitsa Velikova _Nemetschek Bulgaria_
body: Hi [@Nokrashy](/t5/user/viewprofilepage/user-id/5239784) ,

You can check the app my team has created: [Advanced Portal Reports.](https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-jira-service-management?hosting=cloud&tab=overview)

It will allow your customers export all their Jira Service Management tickets and will also give them a table report where they can see, search, filter their requests, including many additional details (incl. Linked issues, SLAs, custom fields, etc.), with a very simple UI.

Greetings,

Elitsa


Tags: cloud

jira-service-management

jira-service-management-cloud
Rule that declares SLA Time by email notification
Asked by Iris Ayelin:

Hey!

I implemented a new automation rule triggered by creating a new ticket.

The purpose of this rule is to send an email update specifying the SLA time for the recently created ticket.

In my attempt to achieve this, I used the smart value  
{{time to resolution.ongoingCycle.breachTime.friendly}}  
but unfortunately, it didn't work

I would appreciate any suggestions or guidance you might have

Thank you!


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Iris Ayelin](/t5/user/viewprofilepage/user-id/5107223)

According to this: [How to find smart value of SLA component of JSM issues \| Jira \| Atlassian Documentation](https://confluence.atlassian.com/jirakb/how-to-find-smart-value-of-sla-component-of-jsm-issues-1167828367.html)

You would need to add "issue." in front of it so {{issue.time to resolution.ongoingCycle.breachTime.friendly}}

Not tested it though

comments: author: Iris Ayelin
body: Oh, my mistake! I forgot to add the word issue at the beginning

<br />

It worked, Thank you [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395)


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

sla
Automation not working. Does not show the approver on the request
Asked by marvene:

<https://community.atlassian.com/t5/Jira-Service-Management/Set-approver-based-on-group-or-custom-field-selection/qaq-p/1580111>


Answers:
author: Fabian Lim
body: Hi [@marvene](/t5/user/viewprofilepage/user-id/5016712)

Please provide more details. Can you share what you have so far in your automation and confirm that the correct custom field is selected in the workflow to perform the approval?

Thanks,

Fabian


Tags: cloud

jira-service-management

jira-service-management-cloud
Portal form heading has been set to junk text by mistake
Asked by Jarrod Neven:

While setting up the portal I must have entered some junk text not knowing what to put in there. Now I can not figure out how to remove this.  

Does anyone how to change the text here?

<br />

![Screenshot 2024-01-20 234634.png](https://community.atlassian.com/t5/image/serverpage/image-id/301581i21309BACF5A190BC/image-size/large?v=v2&px=999 "Screenshot 2024-01-20 234634.png")


Answers:
author: Jack Brickey
body: Hi [@Jarrod Neven](/t5/user/viewprofilepage/user-id/668151) , what you see is a portal Announcement. When in the portal click on **Customize** and select **Portal announcemen**t.

comments: author: Jarrod Neven
body: OMG thank you, I feel stupid.  

Had dismissed the announcements as being the cause because I assumed they would present differently then that.


author: Jack Brickey
body: No need to feel bad. It is easy to miss the details.


Tags: cloud

jira-service-management

jira-service-management-cloud
Assets Automation?
Asked by Edward Moxley:

We have the Premium version of JSM and we're using the Assets module. I'm trying to set up an automation that scans through a "table" in a schema for items that have a certain criteria to send an email.

How do I create an automation to do that? I don't see any Assets Automation option when I go into the Assets module. Is there a specific permission I need?

Thanks!


Answers:
author: Fabian Lim
body: Hi [@Edward Moxley](/t5/user/viewprofilepage/user-id/5410351)

Welcome to the community!

You will have to create a Jira Service Management Project in your instance that will be running the automation. In your case I would call it something like IT Asset Management Project.

From there you can create a jira automation that runs as follows:

- Trigger: Scheduled Rule -\> Set your cadence

- Action: Lookup objects -\> select the schema and put a condition on what you need to find in AQL

- Action: Send an email

I'm planning to make a video tutorial about this, but for now this should help.

I hope this helps.

Fabian

comments: author: Edward Moxley
body: Thanks... This is very interesting. Will the automation loop through each of the records that are selected and execute the commands following the lookup?


author: Fabian Lim
body: Yes.


author: Edward Moxley
body: I'm missing something. The automation selects the correct records, but only sends one email. I've placed the key values in the email and I get 2 key values separated by a comma.

What do I need to do to make this loop for all of the records?

Thanks


author: Fabian Lim
body: check this article: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/>

There are a bunch of similar posts in the forum, where people are looping through objects.

<https://community.atlassian.com/t5/Jira-Software-questions/Create-a-custom-list-object-to-loop-through-Jira-Automation/qaq-p/2171480>


Tags: cloud

jira-service-management

jira-service-management-cloud
Special offer is ending soon - Free Standard Plan
Asked by Christian Kr?ger:

Hello,

I am presented with a banner stating "*Your Jira Service Management special offer is ending soon. To avoid deactivation add payment details* *.*" for a couple of days now. We are currently on the Free Standard Plan and there were no changes made on our side on the subscription. We are using 2 user seats, so it should be covered with the free plan.

The next estimated bill for the subscription is USD 0.00, so I'm wondering why we need to add payment details for this? Is this by mistake or were any changes made on Atlassian side to ask users for that?

Btw, for other products like Jira and Confluence there are no such messages. The plan for them is set to "Free" (while being "Free Standard" for JSM).

Thank you.


Answers:
author: John Funk
body: Hi Christian - Welcome to the Atlassian Community!

I suspect you have done a free trial that is ending soon, but is not actually the Free plan. You would need to go to Settings \> Billing then select Manage product for JSM, then change the plan and select Free.


Tags: cloud

jira-service-management

jira-service-management-cloud
Does the customer get notfication if I change resolution?
Asked by Berat Altunhan:

Hi everyone,

There are many issues with no resolution entered, I want to change their resolutions in bulk. While doing this, I will add the Done to Done transition on the workflow, set the resolution as Done, add the post function and perform it. I want this change not to go to customers as a notification e-mail.

<br />

Is there a solution you can suggest for this?  


Answers:
author: Nikola Perisic
body: Hello [@Berat Altunhan](/t5/user/viewprofilepage/user-id/5122244) ,

You can choose which notifications you want your customers to receive when you go to Project Settings -\> Customer Notifications, and since you are looking for the requests that have been resolved,you can toggle off the Request resolved option.

comments: author: Berat Altunhan
body: Will it work if I leave the send e mail button blank while Bulk without changing it?


author: Nikola Perisic
body: For this, it is the best to test it with one user and see the results.


Tags: cloud

jira-service-management

jira-service-management-cloud
Syncing Jira Support Tickets to Trello
Asked by Kristy White:

I understand that it's possible for Trello cards to sync to Jira and create issues within Jira from Trello cards, but is the same feature offered in reverse? Meaning, is it possible to sync to where as soon as an issue is created in Jira, then a Trello card would be automatically created?

++For context:++ We are a relatively small company and plan on using Jira Service Management as an ticketing and support option for both internal and external use. Ideally, we'd like it to flow where as soon as an issue is submitted by either a customer or an employee, a Trello card is created on our Support board. I've already looked into Unito.io as a two-way sync option, but truthfully the monthly price seems to be a little too high for a small company like ours. Any suggestions or budget-friendly alternatives would be greatly appreciated!


Answers:
author: Vronik
body: Hi

Look at this

<https://community.atlassian.com/t5/Jira-questions/Can-I-create-a-Jira-card-and-have-it-populate-to-a-trello-board/qaq-p/1627125>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

jira-service-management

jira-service-management-cloud

trello

trello-integration