youngmon/atlassian-qna huggingface dataset:
I can't get automatic priority sorting working
Asked by Tempest051:

I can't get my priority filter working. I switched from Trello because Jira seemed more flexible, but this is proving to be more pain than it's worth.

I'm trying to have all cards for all columns automatically sort by priority in ascending order whenever a card is added to a column (yes I know this prevents manually sorting cards, I don't care about that feature). In Trello, this was a simple single rule. But in Jira, I can't find any way to do this through automation tasks. As I understand it, using filters is how it's supposed to be done with Jira? But using this filter: **project = "MyWorkspace" ORDER BY priority ASC**literally does nothing when selected. And yes, this is with varying priorities assigned to test cards. What am I doing wrong?


Answers:
author: John Funk
body: Hi [@Tempest051](/t5/user/viewprofilepage/user-id/5535756) - Welcome to the Atlassian Community!

Does that work I get is expected when you just use that filter and a search?  

And you are positive that the board is using this filter?

comments: author: Tempest051
body: Yes I have the filter applied in the board in the custom filters dropdown, nothing changes. I'm also still able to manually reorder cards.


author: John Funk
body: So, this is a Company-managed project? And you go to the board and then click the 3 dots menu and select Configure Board. Can you share what you see in the General tab there?


author: Tempest051
body: Do you mean the Details tab? There is no General tab. It's not a company project. The board is for a private community project, though I don't see why that's relevant.

I also included an image of the filtering problem to demonstrate the issue.

![Screenshot 2024-07-06 123924.png](https://community.atlassian.com/t5/image/serverpage/image-id/333838i94BE7D6C85C95936/image-size/large?v=v2&px=999 "Screenshot 2024-07-06 123924.png")![Screenshot 2024-07-06 123452.png](https://community.atlassian.com/t5/image/serverpage/image-id/333839i5033D0ACF82A7144/image-size/large?v=v2&px=999 "Screenshot 2024-07-06 123452.png")


author: John Funk
body: Oh, this is a Team-managed project. I cannot get that to work either. You should open a support ticket with Atlassian. Please post back here with the resolution.

<https://support.atlassian.com/contact/#/>


author: Tempest051
body: There are different versions of the kanban board for private and enterprise? Had no idea. Weird that this only affects one. I would just to back to Trello if I didn't need the card dependency feature so much. Guess I'll contact support then.


author: Tempest051
body: Great. Their support requires a premium subscription. Guess I'll go back to Trello after all.


author: John Funk
body: No, there are different versions of the board for Team-managed projects vs. Company-managed projects. You should just switch over to a Company-managed project.


Tags: cloud

jira-cloud
I wanted to change workflow for one of my projects
Asked by Vishnu Priya Thummala:

Need to make few changes to the workflow of IT Philippines project in our Jira


Answers:
author: Mikael Sandberg
body: Hi [@Vishnu Priya Thummala](/t5/user/viewprofilepage/user-id/5535628) ,

Welcome to Atlassian Community!

Is the workflow used in that project shared with another project? If not and if you have Jira admin permissions you can modify the workflow in question without affecting other projects, just be aware that you should never rename a status since they could be used in other workflows. To start modifying the workflow, just go to Project settings \> Workflows and select the workflow you want to change.


Tags: cloud

jira-cloud

jira-service-management
Adicionei uma valida??o para exigir um coment?rio obrigat?rio na task e n?o funciona
Asked by Bruno Peixoto Almeida:

Eu atribui um validador no meu workflow para obrigar que o campo coment?rio seja modificado para a transi??o para o status arquivado. Ou seja, a minha inten??o era fazer com que o usu?rio adicionasse um coment?rio a tarefa para poder mover para o status de arquivado. N?o funcionou, mesmo atribuindo um coment?rio a tarefa, a mensagem de obrigatoriedade continuava aparecendo e n?o me permitia mover a tarefa para arquivado.   
Ent?o, adicionei as valida??o de campo obrigat?rio e a mesma coisa ocorreu, ele n?o deixou arquivar a tarefa.   
Em anexo as imagens das configura??es que apliquei e o resultado.   
![SuporteJIRA para validador de campo modificado.png](/t5/image/serverpage/image-id/333378iBA5072F1DBC17B82/image-size/large?v=v2&px=999 "SuporteJIRA para validador de campo modificado.png")  

<br />


Answers:
author: Trudy Claspill
body: Ol? [@Bruno Peixoto Almeida](/t5/user/viewprofilepage/user-id/5441794)

Voc? deseja que o usu?rio insira um coment?rio enquanto executa a transi??o? Ou deseja permitir a transi??o se j? houver 1 ou mais coment?rios sobre o assunto?

O validador que voc? criou foi projetado para exigir a inser??o de um coment?rio durante a execu??o da transi??o. Isso significa que voc? deve criar uma tela que inclua o campo de coment?rios e associar a tela ? transi??o para que a tela seja aberta e o usu?rio possa inserir um coment?rio.

---

Hello [@Bruno Peixoto Almeida](/t5/user/viewprofilepage/user-id/5441794)

Do you want to make the user enter a comment while they are executing the transition? Or do you want to allow the transition if there is already 1 or more comments on the issue?

The validator you have created is designed to require a comment to be entered during the execution of the transition. That means you have to create a screen that includes the comment field, and associate the screen with the transition so that the screen will open and the user can enter a comment.

> I added a validation to require a mandatory comment in the task and it doesn't work
>
> I assigned a validator in my workflow to force the comment field to be modified for the transition to archived status. In other words, my intention was to make the user add a comment to the task in order to move it to archived status. It didn't work, even though I assigned a comment to the task, the mandatory message continued to appear and it didn't allow me to move the task to archived.   
> So, I added mandatory field validation and the same thing happened, it didn't let me archive the task.   
> Attached are the images of the settings I applied and the result.

comments: author: Bruno Peixoto Almeida
body: Show! Funcionou!   
Obrigado.


Tags: cloud

jira-cloud

jira-cloud-administration
Jira Cloud Slack Bot: Editing fields it displays?
Asked by tim borquez:

I was wondering if you can change the fields that show in Slack messages sent from the Slack bot. It shows standard fields like status/assignee/description, but we have a few custom fields I am trying to display..

Any guidance appreciated!

Slack Jira Integration:

<https://support.atlassian.com/jira-software-cloud/docs/use-jira-cloud-for-slack/>


Answers:
author: Magdalena Zhisheva
body: Hi [@tim borquez](/t5/user/viewprofilepage/user-id/5370710) ,

You can try to add the custom fields you need as part of a creation screen for the issue types.

Let me know if that works for you!


Tags: cloud

jira-service-management

jira-service-management-cloud
add my own custom label for jql subset
Asked by Anna:

Hi there,

I need to combine a few filters through logical OR and need to differentiate between different filters.

For example, in select statement I can use

select 'my label 1', column1 from table1 where condition1

which will give output of 2 columns with value 'my label 1' in the first column.

How i can organize a similar approach with jql? I don't see any possibility here as it extracts existing values from the backend and functions only as "condition1" in select example above.


Answers:
author: Trudy Claspill
body: Hello [@Anna](/t5/user/viewprofilepage/user-id/5337719)

JQL in Jira is only for specifying the conditions you want to apply when selecting issues and the order of the output. It is not used to specify the columns that will display in the output.

To learn about changing the presentation of the search results (defining which columns you want to see in the output) refer to:

<https://support.atlassian.com/jira-software-cloud/docs/change-the-view-of-search-results/>

Since the function is designed solely for retrieving issues, you don't specify a source "table".

For more information on how to use the issue search capabilities you can refer to this documentation:

<https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-in-jira/>

Details about advanced searching using JQL can be found in the subset of documentation here:

<https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/>

Can you provide a more specific example of what you would want for "condition1"? If you can provide a more specific example of what you are trying to retrieve we can provide more relevant and detailed advice.

comments: author: Anna
body: Hi Trudy,

Thanks for the reference links.

I was able to solve this issue through trigger. My objective was to identify all defects which are still open and group them by different scenarios, depending on Assignee (can be developer, QA or unassigned) and commits (\>0 then taken care of, =0 no changes from developer yet). The trigger will check each defect for Assignee role and commits count then will Edit a custom field in the issue to identify scenario/rule. After trigger run, I can sort by that custom field to see all possible groups of different scenarios for my issues. A long way doing, however gives an ability to group through custom field.

Also, the option "This rule should send emails" in Edit Issue action was unchecked in the trigger to stop sending emails as the rule will run on a daily basis making calculation and editing the custom field.


Tags: data-center

jira-data-center
emails with video filetypes attached do not generate tickets.
Asked by James Harmon:

Greetings,

I'll preface this question by stating that I have inherited our Jira situation and I'm very much a noob with Jira admin.

It seems that users who submit a ticket via email and attach either a .mov or .mp4 file a ticket is not created. The email arrives in the mailbox with the attachment but stays in an unread state. We've tested this with two different email addresses associated with 2 different Jira projects.

We also have a web gui portal for ticket submission, where you just drag and drop in the attachment. If a user does that method it works. We get a ticket created with the attachment.

The video file is not corrupt and is far below the attachment size we've set.

We are on-prem running 9.4.20

I'm not sure what to look at for the email issue....any ideas?


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/jira-software-cloud/docs/add-an-attachment-to-an-issue/>

<https://community.atlassian.com/t5/Jira-Service-Management/Adding-attachments-through-Jira-API-when-creating-tickets-in-JSM/qaq-p/2449262>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: attachment

data-center

email

jira-data-center
@mentions and Atlassian Groups
Asked by Jeff Aronow:

I used to be able to mention groups but that seems to have stopped working recently. Is there a setting someone has flipped somewhere that controls mention behavior? I can still add groups to specify permissions, but it seems to have stopped working to use groups in Mentions.


Answers:
author: Brant Schroeder
body: [@Jeff Aronow](/t5/user/viewprofilepage/user-id/3266580) There is a feature request to @ mention groups. <https://jira.atlassian.com/browse/JRACLOUD-28225> You can @mention teams. I am wondering if that is what your were doing before. You can see the workaround of how to use teams in the linked feature request above.

comments: author: Jeff Aronow
body: No. For reasons I don't understand I was about to mention users or groups. We don't really use teams. As a workaround I had to create a team today and its usage in mentions is awful. It prints all the individual team members into the comment.

No idea how/why this worked for us for so many years, but I guess somebody "fixed the glitch" and now we have to use teams.


Tags: cloud

jira-cloud
I want to use a card jointly on two boards. If I modify the map on one board that it is simultaneous
Asked by Wouter Fonteyn:

I want to use a card jointly on two boards. If I modify the map on one board that it is simultaneously modified in the other board.

I use Trello for one-to-one meetings in my company. Each employee has a separate board but would like a shared card to use with another employee


Answers:
author: Brittany Joiner
body: [@Wouter Fonteyn](/t5/user/viewprofilepage/user-id/5335951) there's a couple solutions for card mirroring. The simplest and easiest (albeit not cheap) option is to [use Unito](https://unito.io/). You can specify the boards and what fields you want mirrored, and which direction you want things mirrored.

If you don't want to pay for that, you can build some syncing functionality with Trello Automation tools, but this tends to work better with one way syncing instead of mirroring, as mirroring can cause a loop but I've seen some folks still be successful with it.

To do this option, you would use Automation to set up triggers for the types of things you want to sync between cards, such as "when a comment is added" or "when a checklist is added" or "when a label is added", etc... and then in each of those, you'd add an action for finding the card with the same name on the other board, and then updated that card accordingly (add a comment with {triggercommenttext} , etc).

You'll want to get familiar with [Butler Variables](https://support.atlassian.com/trello/docs/butler-variables/), which will allow you to reference items from one card and inject them on another.
Tax Invoice
Asked by David Eckersley:

Trello seems to be charging Australian GST on their bills? They can't do this without providing a tax invoice including an ABN. The receipts you are providing me do say 'tax invoice' but do not contain an ABN.


Answers:
author: Kirsten Siddle
body: Can there be an answer for all Australian users on this forum please?

comments: author: Alina Kurishko
body: Hi Kirsten,

I'm afraid our Billing team isn't a part of the Community. Since they're the only ones overseeing all the billing and tax questions, the best way to get all your questions about tax answered would be to submit a ticket through [++https://trello.com/contact++](https://trello.com/contact?) choosing "Billing" under the "What can we help you with?" section.

Hope they help you quickly resolve this!

Alina \| The Trello Team


author: David Eckersley
body: Hi, I have created two tickets via trello contact, CA-2608996 \& CA-2606629 re billing enquiry. I've had no response in 48 hrs. Can you please assist to expedite response.

comments: author: Alina Kurishko
body: Hey again, David,

Our Billing team is experiencing a higher than usual volume of tickets these days. It might take a little more time to get back to you but your ticket(s) won't get unnoticed. You should receive an update soon.

Apologies for any inconvenience this delay might be causing!

Alina \| The Trello Team


author: Alina Kurishko
body: Hi David,

Welcome to the Atlassian Community!

I don't have much insight into this issue as there's a separate team here at Atlassian responsible for billing questions. Could I ask you to create a ticket through [++https://trello.com/contact++](https://trello.com/contact?) and select the "Billing" option for your inquiry?

Hope this gets resolved quickly!

Alina \| The Trello Team

comments: author: David Eckersley
body: Hi, I have created two tickets via trello contact, CA-2608996 \& CA-2606629 re billing enquiry. I've had no response in 48 hrs. Can you please assist to expedite response.


author: Bahram
body: Hi David, did you receive a response to your inquiry? I'm having the same issue, as our accounts team at work need invoices with ABN's in order to process reimbursements and payments.


author: Alina Kurishko
body: Hi Bahram,

I've just checked the tickets on David's behalf and I do see the question was answered by our Billing \& Licensing team ?

I suggest you go ahead and submit a ticket, too!

Alina \| The Trello Team
Trouble with apps resending old data
Asked by Caroline Wilkinson:

We are having a lot of issues when using Trello on our mobile apps (iPhone and iPad).

If we open the mobile apps after we have updated cards on the desktop, we are finding we are losing a lot of new the information that has been entered on the desktop.

The new information that has beenentered on the desktop does not seem to automatically sync to the mobile device apps when opening Trello. The mobile device is often showing the old card information, Trello then seems to think it is the most current, and saves this old information over the top of the new information entered into the desktop. Is there a solution for this? It is causing us massive problems!! Thank you.


Answers:
author: Alina Kurishko
body: Hi Caroline,

Welcome to the Atlassian Community!

It sounds like there's a syncing issue on your mobile apps. There must be something preventing the Trello app from updating automatically. We have this article with troubleshooting steps on how to resolve this problem: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/>

Hope this helps!

Alina \| The Trello Team

comments: author: Caroline Wilkinson
body: Thank you - making sure the app is fully closed before opening it (by swiping it up off the home screen) seems to do the trick.. not ideal, but seems to stop the problem..
Timeline View
Asked by Valerie:

Can I set year as default in timeline view? If so, how? It keeps going back to 'week' as a default but would like to change this


Answers:
author: Brittany Joiner
body: [@Valerie](/t5/user/viewprofilepage/user-id/5335643) welcome to the community! Trello doesn't actually have a way to do this natively, although I agree that would be a nice feature!  

If you need something in the meantime, I've made this automation that everytime you visit a URL in Trello that contains Timeline (aka, you go to a timeline view for any board), it will automatically set it to Year.

If you want to activate it, use this link: <https://app.pixiebrix.com/activate?id=@pixie-britt/always-show-trello-timeline-in-year>

You'll need to create a PixieBrix account and install the Chrome Extension, which is all free and just takes a minute. But then you should be good to activate that link and when you go to a timeline in trello (in Chrome, not the desktop) you'll see it defaults to Year.

comments: author: Brody Payne
body: Hi Brittany,

This is extremely useful! I'm wondering if you could create the same thing so that it defaults to 'month' view? I'm not sure how to do this myself in PixieBrix.

Cheers,

Brody


author: Brittany Joiner
body: [@Brody Payne](/t5/user/viewprofilepage/user-id/5458007) heya! i just took a look and its not working as consistently as it was before - i think some of the selectors might be changing. So i probably wouldn't recommend that anymore.

Alternatively, you could create a feature request for defaulting the view on the timeline! <https://trello.com/contact>


author: Tam _DevSamurai_
body: Can you give more context? which app you are referring to?
How can i create a personal link of my board not the one with invite in it?
Asked by Roshani pathak:

I want to create a link of board through which one donot have to log in to their trello accou nt to see my board. i.e i want a <https://trello.com/board-name> not <https://trello.com/invite/biard-name/>


Answers:
author: Oliver S
body: Hi Roshani, welcome to community! :)

When you're viewing the board, the URL that displays in your browser's address bar is the one you would use. Example board URL: <https://trello.com/b/mcx28z6g/bike-riding>.

To make it so people don't have to log into an account to view it, you would set the board's visibility to public using the steps outlined here: <https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/>

Note that when you set a board to public, anyone can access the board if they know the URL, and it may be indexed on search engines. :)

Hope this helps!
My company blocks Trello access
Asked by Julie Kay:

I needed project management software. Over the weekend I familiarised myself with Trello and made a Project Management Board and timeline to share with my boss today.

I now discover that my company's cybersecurity blocks Trello so I can't log in or invite people using our company systems.

Is there a work around? It isn't essential that I have other team members involved, but I would like my boss to be able to view how the project is progressing.

For example, can I save my work as a PDF and email that? It wont be dynamic but at least it is something. Otherwise using Trello wont be an option for me.


Answers:
author: Ste Wright
body: Hi [@Julie Kay](/t5/user/viewprofilepage/user-id/5335469)

I'd probably suggest if your company's cyber security blocks Trello, not using Trello is the best choice.

Whilst Trello is of course [very secure](https://trello.com/trust) - there could be a myriad of reasons your company would prefer you don't use it. Putting company information into a blocked product seems like a risky move to me.

Perhaps either...

* See if your cyber security team would consider unblocking Trello and allowing you to use it, or...
* See if you have [Jira](https://www.atlassian.com/software/jira) - Jira Software or Jira Work Management might be a good alternative!

Ste

comments: author: Julie Kay
body: Thanks Stephen. Yes they block the app and in the browser, which I am okay with.

I don't need Trello for collaboration, but need to find a way to print or PDF the boards on my personal pc and email them to my boss. Trello appears to have an option to print to PDF but this isn't showing in my drop down menus. I'm on Premium.


author: Brittany Joiner
body: When you go to the board settings (click the three dots in the top right of the board), you should see print options all the way at the bottom.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/285430iDA0A2EA2B1737793/image-size/large?v=v2&px=999 "image.png")


author: Brittany Joiner
body: [@Julie Kay](/t5/user/viewprofilepage/user-id/5335469) welcome to the community! Do they block the trello app? Or trello in the browser? If it's just the app, i find trello to be PLENTY functional in the browser. In fact, that's where I prefer to use it.

But if they're blocking it in the browser, then it depends on your company. I know some companies that if you just ask and have a good reason, they'll allow more URLs as long as the site is secure. But I also know some companies don't care how good of a reason you have, they'll never change.
How can I see the latest activities over multiple boards?
Asked by scopeout:

In our team we are using multiple boards. After logging in I would like to see all activities over multiple boards.

I can see the activities of one board by clicking on the 3 dots, which opens the "board-menu", and then scrolling down. But I would like to see activities across boards.

thx


Answers:
author: Luciana Munhoz
body: Hi there!

I'm afraid, currently, it doesn't have a way of seeing the board's activities in just one place. The activity information is separated for each board.

But I wanted to let you know that I found a feature request in our backlog for this, so I have added your feedback as an official "+1" to that request! Hope this helps!