youngmon/atlassian-qna huggingface dataset:
Cannot access my Confluence Admin Tools - Users Management & Billing
Asked by Beetle Admin:

I used to have a paid Confluence account, but downgraded over a year ago when I didn't have to pay anymore due to only having 2 users.

One of those accounts was automatically removed today by Atlassian due to inactivity (annoying as this was a backup \& testing account), and with the remaining account (that I use all the time) I cannot access the Confluence Space Admin Tools - Users Management \& Billing.

When I go to <https://admin.atlassian.com/> I get "You need permission - Request Access from your administrator". I can confirm that this is a "site-admins" account, but I have no idea how to edit these permissions as I get the "you need permission error" etc

I am the only account left on here, how do I get access to these specific Admin Tools now?


Answers:
author: Hana Ku?erov?
body: Hi [@Beetle Admin](/t5/user/viewprofilepage/user-id/1461301) ,

you need to be Organization Admin to be able to get to those sections, see for example [here](https://community.atlassian.com/t5/Jira-Software-questions/what-is-the-different-between-site-and-organization-admin/qaq-p/1383531) for the basic explanation.

Could it be that the removed user was Organization Admin?

I would normally recommend you to contact Atlassian support, but since you're on free product plan, this option is not available...

comments: author: Beetle Admin
body: Yeah I think that's what's happened. I have worked out how to sign up to the Standard plan with the remaining user to try and see if I can get access to support to re-enable the disabled user / or give my remaining user organisation access. Failing that, I will probably have to download the entire Organisation and recreate it.


Tags: cloud

confluence-cloud
i dont seem to be able to create an anchor to another page following the instruction.
Asked by Wemmie:

I'm following the instructions here but it doesn't help me create an anchor link to another page on confluence.

Here's the instruction.

[https://confluence.atlassian.com/conf613/links-964960436.html](https://confluence.atlassian.com/conf613/links-964960436.html?)


Answers:
author: Hana Ku?erov?
body: Hi [@Wemmie](/t5/user/viewprofilepage/user-id/4318973) ,

welcome to the Atlassian Community!

The instruction you provided is for the server Confluence, but you've tagged your question with "cloud".

Please look here for the [cloud version of the article](https://confluence.atlassian.com/confcloud/insert-links-724764900.html) (section Link to an [Anchor macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-anchor-macro/) on another page).

comments: author: Wemmie
body: Thanks Hana, I have no problem adding anchor on the same page. I just have problem linking an anchor that is on a different page. I still don't know how to do it.

![Screen Shot 2021-03-24 at 6.32.15 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/135614i4C0F20351BF873DD/image-size/large?v=v2&px=999 "Screen Shot 2021-03-24 at 6.32.15 pm.png")

This is the version am using. I don't know if I am using the cloud version above.


author: Wemmie
body: I am following the instruction of "Legacy Editor"

I cant find space key and page name...Thats my problem too :(

1.

   |-------------------------|------------------------------|---------------------------------------------------------------|
   | Page in different space | spacekey:pagename#anchorname | CONFCLOUD:Mypage#bottom CONFCLOUD:Mypage#importantinformation |


author: Hana Ku?erov?
body: Looks like you are on server, there's no "atlassian.net" in the confluence URL, right?

There are two steps.

1) create the anchor using macro (I've created anchor with name "my anchor" on the page "Test page")

2) navigate to the other page, where you want to have your link and during inserting link go to the "Advanced" section.

Insert special link here, it is based on the name of the page and name of the anchor:

![anchor.png](https://community.atlassian.com/t5/image/serverpage/image-id/135623iBEA1F307035AC606/image-size/large?v=v2&px=999 "anchor.png")


author: Hana Ku?erov?
body: Is the page from different space or not? Sorry, I didn't assume you're linking between two spaces.


author: Wemmie
body: Oh it works now!!! thanks Hana!!


Tags: anchor

cloud

confluence-cloud
AuthenticationFailedException: 535 Authentication Credentials Invalid. New SMTP Credentials
Asked by Catherine Owusu:

We created new SMTP credentials in AWS SES. I tried to update the SMTP Mail Server username and password when I tested connection I got a 535 Authentication error.

We are currently on v8.13.3 of Jira and using port 587 also TLS is checked.


Answers:
author: Fabian Lim
body: Hi [@Catherine Owusu](/t5/user/viewprofilepage/user-id/4318553)

Take a look at this post which has the same issue and was able to resolve it. Link: <https://community.atlassian.com/t5/Jira-Software-questions/535-Authentication-Credentials-Invalid-Jira-SES-integration/qaq-p/1493844>

Regards


Tags: aws

confluence-server

server

smtp
Every new user has a space created automatically
Asked by Phillip Leonard:

When a new user is added to my companies confluence instance there is a space automatically created for each user, that is public, and has default pages created for that space. This makes searching for our actual project/team spaces difficult as we now have over 150 spaces when we really should only have \~20.

What permission do I need to change in order for new users to not have a space automatically created?

Is there a way to remove these spaces without having to manually delete them?


Answers:
author: Shannon S
body: Hello Philip,

Thank you for raising this on Atlassian Community. I'm aware of a new onboarding process that creates these personal spaces for new users. There's a feature request for the ability to disable that feature, which I'll share below.

* [CONFCLOUD-71300](https://jira.atlassian.com/browse/CONFCLOUD-71300) *Ability to disable the personal spaces creation automatically*

You can help by clicking **Vote for this issue**, and you'll be automatically added to the list of watchers so you can receive updates on its progress in the future.

Thank you again for bringing this up, and take care.

Shannon


author: Davin Studer
body: Do you have an app or script that is automatically creating the personal spaces? I am unaware of anyway in the administration UI to have it automatically create a user space. There is the global permissions which gives the user the ability to create their personal space, but that checkbox does not automatically create it.


author: Fabienne Gerhard
body: Hi [@Phillip Leonard](/t5/user/viewprofilepage/user-id/4183494)

welcome to this wonderful community

Please have a look on [global permission settings](https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/) in Confluence Cloud - and turn it off for the group for personal space

Hope this could help!


Tags: cloud

confluence-cloud
unable to create application link from cloud JIRA to on-prem Confluence
Asked by narendra.sawant:

Need your help to resolve issue i am facing while creating application link from cloud JIRA to on-prem Confluence.

for my confluence instance have 2 url one is to access from internal network and other is to access from external world.

ERROR -

**Invalid OAuth signature**

We couldn't connect to [HI Confluence](https://hiconfluence.easycareonline.com/), possibly because that instance is behind a misconfigured proxy.  

![Screen Shot 2021-03-23 at 1.22.08 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/135566i98A3A7086E280099/image-size/large?v=v2&px=999 "Screen Shot 2021-03-23 at 1.22.08 PM.png")

could someone provide me any guidance as how to resolve this issue.


Answers:
author: Nic Brough -Adaptavist-
body: My initial guess is that this is the problem:

\>for my confluence instance have 2 url

I suspect you've got your proxy config mostly correct for the external site, but then it's going wrong because your Confluence base url is set to the internal one. You will need your Confluence, Oauth, the proxy and the rest all to be set to run on the external url. (And then you might as well forget the internal one, apart from a placeholder page that redirects old bookmarks to the actual Confluence site)

comments: author: narendra.sawant
body: Hi Nic,

Thanks for the response, YES my base url is set to internal URL, I tried changing base url to external url it works however it breaks the other application link to my ON-Prem JIRA,STASH etc..  

Looking for option if i can keep Both url so it won't break anything.


author: Nic Brough -Adaptavist-
body: Confluence can only run on a single URL.

You will need to choose one and use it consistently.


author: Mary Mark
body: Thanks for the information


Tags: cloud

confluence-cloud
Active Directory auto sync not working since upgrade to 7.11.1.
Asked by Richard Casella:

We recently updated to version 7.11.1.

Prior to the update, scheduled synchronization worked, as did manual.

After the update, manual synchronization works. Scheduled synchronization does not.

I have been looking through system logs and have found nothing obvious.

I have searched the forum, and the only problem I can find to this point is AD synchronization not working at all.

Anybody else see this or have a clue where I should be looking?


Answers:
author: Dinny
body: I too have the exact same issue as described by the OP (also upgraded to 7.11.1). So no one has any solution? Did any of you contact the Atlassian support?

comments: author: Dinny
body: So it looks like the issue was acknowledged and fixed in version 7.11.3, 7.12.0 with no workaround on 7.11.1. Upgrade is the way to go: <https://jira.atlassian.com/browse/CONFSERVER-61194>


author: it_happyelements_com
body: Same problem here, also upgraded to 7.11.1


author: Oliver Fitz
body: Same problem here, also upgraded to 7.11.1

It seems the scheduled job for the sync disappeared. It's no longer in the UI and also not in the BANDANA table. Disabling and re-enabling the User Directory entry didn't help.


author: christoph.lamprecht
body: We have the same problem right now after updating to 7.11.1.


Tags: confluence-server

server
PDF Export Heading 4 is larger font than Heading 2
Asked by Archie Campbell:

The problem is that when I export a page to PDF the heading 2 is smaller font size than heading 4. Is there something I can do to fix that? The table of content comes out just fine. Its the size of the headings that is the problem.

Thanks


Answers:
author: Diego
body: Hello there [@Archie Campbell](/t5/user/viewprofilepage/user-id/4314990)!

This behavior is a known bug of the PDF export. You can check more details about it here:
> * ++***[CONFCLOUD-65599 - Exporting pages to PDF results in incorrect heading formatting for heading 4 and 6](https://jira.atlassian.com/browse/CONFCLOUD-65599)***++

Currently, there is no workaround for this situation. I have updated the report linked above with some details and I do encourage you to go over there in the report and share with our internal teams how this affects your workflow!

Let us hear from you!

comments: author: Archie Campbell
body: I Googled "Confluence How do I change the font size in PDF Export"

I am now checking out the following page

<https://confluence.atlassian.com/confkb/how-do-i-change-the-font-sizes-in-pdf-export-833938097.html>


author: Archie Campbell
body: Nope. That did not work. It only applies when exporting all Pages in a space. We only export one page.

Our work around was to not use h4 heading4 and use h5 instead.

Seems like a real simple thing to fix. They have the h4 heading font size wrong. Just fix it.


author: Dirk Loeckx
body: When I update the space-specific stylesheet as follows, I do get correctly sized headers, also when I export only a single page:

```
/* Title */
.wiki-content h1 {
font-size: 25px;
font-weight: bold;
}

.wiki-content h2 {
font-size: 20px;
}

.wiki-content h3 {
font-size: 18px;
}

.wiki-content h4 {
font-size: 16px;
}

.wiki-content h5 {
font-size: 14px;
font-style: italic;
}

.wiki-content h6 {
font-size: 12px;
}

.wiki-content h7 {
font-size: 100%;
}
```

![Screenshot 2022-09-09 at 12.37.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/215207i87862225483FA7BC/image-size/large?v=v2&px=999 "Screenshot 2022-09-09 at 12.37.57.png")


Tags: cloud

confluence-cloud

export

format

pdf
What would a cause a full XML export of a personal space to have no attachments?
Asked by David Ritchie:

I am trying to back up my personal space (using space tools Full XML format ) on a Confluence 7.9.3 instance. When I do this, it takes about 2 seconds and then creates an export with zero attachments. If I am in space tools, I see no attachments, but I have content that is showing in the personal space. I seem to have the appropriate levels of permission, and if you look at the space, you see subordinate files in the space...   

I am not a full time Confluence admin, but am a long time Linux System administrator.


Answers:
author: Brant Schroeder
body: [@David Ritchie](/t5/user/viewprofilepage/user-id/4318252) Welcome to the community. 2 seconds seems short and I am wondering if the space is really small or if the export is erroring out. Is the export creating a Zip file. In the zip file there should be a properties file, an xml file and an attachments folder.

comments: author: David Ritchie
body: it is only producing the attachments folder but no content. It is showing no error. It does produce a entities.xml and exportDescriptor.properties file that have content.  


author: Brant Schroeder
body: [@David Ritchie](/t5/user/viewprofilepage/user-id/4318252) - Can you take a look at the logs and see if there are any errors?


Tags: cloud

new-to-confluence
object.class.forName() not working
Asked by Ren? Kray:

Hi folks:

I've found a lot of examples in the internet how to access any kind of java classes via .class.forName. I've tested this in my user macro:

```
#set ($string="")
#set ($base64=$string.class.forName('java.util.Base64'))
<pre>
base64: $base64.getClass()
</pre>
```

that results in "$base64.getClass()" and not as expected in "java.util.Base64".

An implicit initialization with "newInstance()" has changed nothing.

```
#set ($base64=$string.class.forName('java.util.Base64').newInstance())
```

Has someone an idea, what's wrong here?

I'm using Confluence 7.4.0 Server.

Thanks


Answers:
author: Ulrik Schoth
body: Hi Ren?,

I just ran across the same problem. Have you found a solution in the meantime?

Regards,  
Ulrik

comments: author: Ren? Kray
body: Hi Ulrik:

Unfortunately not. The java support in confluence macros does not work as well as expected.

Regards, Ren?


author: Ulrik Schoth
body: Hi Ren?,

meanwhile, I found a [posting](https://community.developer.atlassian.com/t/problem-to-get-about-me-information-from-user-details-after-confluence-7-update/35258)that gave me the impression that the option of using "object.class.forName()" has gone for security reasons. :-(

Regards,  
Ulrik


Tags: confluence-server

server

user-macro
Too many notification mails about comments
Asked by Tilman Zitzmann:

Hi! We use confluence for academic education at our design faculty, providing study materials, posting assignments and exchanging and commenting the results.

That means we have pages that get a lot of edits and comments in a short amount of time. Like 20+ edits and 40+ comments a day. That created far too many emails to the subscribers of the page. I changed the **Send batched notifications scheduled job** as described here: <https://confluence.atlassian.com/doc/email-notifications-145162.html>. Notification mails about page edits are now reduced to two per day.

BUT we still receive too many notification mails about new comments! They still seem to be sent out immediately when a comment is posted somewhere on the page. The forum page I mentioned above says the scheduled job is about the "window for changes and comments".

Is there a way to reduce the notification mails about comments as well?


Answers:
author: Fabienne Gerhard
body: Hi [@Tilman Zitzmann](/t5/user/viewprofilepage/user-id/3746705)

I know this trouble very well.

I'm irritated when you're writing we? Do you mean several people are getting email notifications or is it you?

There are different ways to get less notifications:

* When it's your account - check your [settings for notifications](https://confluence.atlassian.com/doc/email-notifications-145162.html)
* Don't watch/fave all spaces - sites
* Let the users know that not all changes must be sent field 'Notify Watchers' when working together on a site

Or did I get something wrong?

comments: author: Tilman Zitzmann
body: I'm sorry I didn't explain this more clear. Here is the story:

I set up a regular page with the assignment on it. My students (around 20) work on it and have some kind of result, like a JPG or a PDF. They edit the assignment page and put their result on it. Once they do, the automatically become "watchers" of that page. I know I can turn this of but I WANT the students to be notified. After I set the "send batched notifications" scheduled job to only fire twice a day, my students (after editing the page) and myself are getting a reasonable amount of email notifications about the page edits. So far, so good.

But my students after putting up their results. ALSO give feedback on this page by commenting on the results of the others. That works extremely well and everybody loves it. But all watchers of the page (nearly everybody) get a notification email about a comment IMMEDIATELY, not when the scheduled job fires. So we all get like 50 mails a day about each of the students' individual comment.

Is there a way to change this? Have the comment notifications in batches as well?


Tags: confluence-server

server
change the space administrator: from personal to professional email
Asked by Aurore AGNES:

Hello Everyone !  

I need help 'im becoming crazy !

I have created a personal confluence space with a personal email a few month for a personnal use.  

In january, I started a new job and decided to use this space also in a professionally goal but still using my personal email address. There are now 8 members of the team working on confluence (and maybe more in the next weeks).  
I would like to switch to my professional address as group administrator, and remove my personal email address as administrator address.

<br />

I have already set my pro address as admin, but the space is still attached to my personal address it seems. How can i change it?   

(to give you more detail my confluence is named like : personnalemailadress.atlassian.net/wiki/spaces/personnal/pages/xxxx/name of the page)


Answers:
author: Benjamin Abena Onyango
body: <https://community.atlassian.com/t5/Feedback-Forum-questions/Can-I-add-a-personal-email-beside-the-professional-email-to-my/qaq-p/1102547>


Tags: cloud

confluence-cloud
trello.com unexpectedly closed the connection on both of my laptops with IE or Chrome
Asked by Tanya Elkins:

It started happening about a month ago I think, maybe back to April. There may have been a Windows update at some time in April. Trello still works just fine on my phone but I need to be able to use the desktop app as well.

My OS is Windows 7 Enterprise SP 1, 64bit

Happens in Chrome and IE. I have already followed the instructions from both browsers and nothing happens. I've restarted several times.

IE says: This page can't be displayed

Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to **<https://trello.com>** again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 [(link for the details)](http://go.microsoft.com/fwlink/?LinkId=735074), which is not considered secure. Please contact your site administrator.


Answers:
author: Xenothan Hojem
body: Have the same issue.... ? [@Tanya Elkins](/t5/user/viewprofilepage/user-id/1503163) did you manage to resolve it?


author: marc -Collabello--Phase Locked-
body: [@Tanya Elkins](/t5/user/viewprofilepage/user-id/1503163)The message you get indicates there is something not ok on your computer. To solve this problem, you'd need someone local to you.
Trello API and Custom Fields
Asked by elangob:

We are integrating Trello with our application. When we try to update a Card with some custom fields (like Priority, Status, Attachment, LoggedDate etc.), we have to send a request for each fields separately. Can't we create a request which accepts all the custom fields and make a call to Trello API ?

For Ex: Currently I am making a Trello API call for each fields separately as shown below. However I can't make a single request to Trello with all custom fields in one shot. Please advise.

**Request for Priority:**

{

"idValue":"5b0bad14742da16eb573a7f3",

"value":{"text":"**medium**"},

"key": "\<key\>",

"token": "\<token\>"

}

**Request for Loggedby:**

{

"value": {"text": "\<name\>"},

"key": "\<key\>",

"token": "\<token\>"

}


Answers:
author: bentley
body: Hey Elango,

You're correct; there isn't currently a way to update multiple custom field values on a single card. Each value for each custom field must be updated by an individual call.

I'll pass along the request to add support for updating multiple custom field values on a single card with a single call, though.

comments: author: micah.mcmullen
body: Hey there Bently ? wondering if this ever was addressed? Having a hard time finding documentation that would suggest it was. Look forward the response ;)


author: bentley
body: It was not and, unfortunately, I do not expect it to be updated.


Tags: bitbucket
Checkboxes appearing on all cards in the the board, not just one
Asked by Simone Tyrell:

Hi

I've used the checkbox powerup in one of my Trello boards, which is a great feature. However, the checkboxes are appearing on every card on the board, not just the one I want them on. Is there a way to stop this?

Thanks

Simone


Answers:
author: Matthew N
body: Hi Simone

Can you check the name of the Power Up? I'm not finding a Power Up called "checkbox".

comments: author: Simone Tyrell
body: Hi - sorry it's called 'Custom fields'. I am using one of them to create checkbox lists on cards but want to be able to have different lists on different cards. However all the checkboxes are appearing on all cards. Thanks


Tags: checkbox

power-up
Sending Surveys to Non-Trello Folks
Asked by John Gerst:

What i would like to do is send a survey out to email addresses that are not part of my company, i.e. external customers. And Trello collect the results of the survey. Is there any way to do this. I like using survey monkey, but it seems that the survey monkey Powerup only applies to internal team members.

Any help directing me to how to set this up would be much appreciated.


Answers:
author: marc -Collabello--Phase Locked-
body: [@John Gerst](/t5/user/viewprofilepage/user-id/1499165)You can just set this up through Google forms without the need for Zapier by forwarding the form submission to the email address of the Trello board.

You can find the email address of the Trello board in the menu under the "More" link.


author: Matthew N
body: Hey John

I'd recommend setting up a survey on Google Forms and then use Zapier to send the responses to Trello. Check out <https://zapier.com/apps/google-forms/integrations/trello>
Trello: Team Availability?
Asked by Tony Tony:

Is there a way to use the Calendar function to show Team members availability (other than syncing with personal calendar)? E.g. team member X will be on vacation from 01-01-XX through 15-01-XX.


Answers:
author: Teddy
body: Hi Tony,

Currently, the Calendar Power-Up does not support date ranges. I'll let our team know this is something that you are interested in!

comments: author: Tony Tony
body: Thanks! It doesn't have to necessarily be through the Power-up. Maybe if there were a date range in the card (in addition to the fixed Due Date)?