How can I delete organizations?
Asked by Unknown234:

Hello there,

I know this has already been documented [on this site](https://support.atlassian.com/organization-administration/docs/delete-your-organization/). I'm afraid I can't do it - for me a video would be 100 times better than this short description. But that is just my opinion.

When I click on delete organization. The only thing I get is the following. Quote: "Your organization has products that you need to remove before you can delete...".

Here are the remaining products:

![Bildschirmfoto 2024-08-06 um 15.22.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/340256iB3BD2E7E3FBE5912/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-08-06 um 15.22.40.png")

I have cancelled and deleted everything I could. Pretty lost now. What do I need to do?

Best regards


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Unknown234](/t5/user/viewprofilepage/user-id/5561966)

As you mention, you still have to delete two products.

To remove them go to Billing -\> click on the 3 dots next to Jira -\> then scroll down to the app -\> 3 dots then delete.

![2024-08-06 09_45_31-Billing ? Manage subscriptions ? Mozilla Firefox.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/340263i4D7CC7BCDC068F7D/image-size/large?v=v2&px=999 "2024-08-06 09_45_31-Billing ? Manage subscriptions ? Mozilla Firefox.jpg")

If you've already done that (based on the yellow exclamation icon), the app will be removed in 14 days as the message shows.

![2024-08-06 09_47_53-Billing ? Delete ? Mozilla Firefox.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/340264i351D15923251BE09/image-size/large?v=v2&px=999 "2024-08-06 09_47_53-Billing ? Delete ? Mozilla Firefox.jpg")

Deleting an Org isn't immediate.

Then you remove the org:

<https://support.atlassian.com/organization-administration/docs/delete-your-organization/>

Regards

comments: author: Unknown234
body: Hi [@Aaron Pavez _ServiceRocket_](/t5/user/viewprofilepage/user-id/4482404)

first thanks for your reply. I have to tell you I already cancelled Jira days ago.

![Bildschirmfoto 2024-08-06 um 17.46.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/340298iAC60784D48B756CA/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-08-06 um 17.46.51.png")

Still the two products remain:

* Product 1: Jira Administration
  * How am I supposed to delete this? Or does it delete itself?
* Product 2: Jira
  * Under billing: As you could see I have cancelled the subscription
  * Under products: There is a little warning sign. If you head over it says: "Product is offline Jira is currently unavailable. Please contact us at support.atlassian.com for assistance." - I think it's being deleted right now.

However I see no chance to remove these two products from the list under the product section.


author: Aaron Pavez _ServiceRocket_
body: Hi [@Unknown234](/t5/user/viewprofilepage/user-id/5561966)

Then it means you need to wait.

Here is everything about what happens when you deactivate products and how long it takes to delete an Org:

<https://support.atlassian.com/organization-administration/docs/delete-your-organization/>

Regards

Aaron


Tags: administration

delete

jira-service-management

organisation