youngmon/atlassian-qna huggingface dataset:
How to delete a Value Team and its data ,sprints,boards from Jira Align?
Asked by radhika:

I want to remove a Team(Project) and its data (Epics,Stories,sprints,Boards) from Jira align?

What i Did?

I Deleted the Project from Jira Settings--\>Manage projects.I removed the board from Jira Management --\>Jira Boards.But I still find the Stories and Epics of the value team in Jira align.How to Clean up all data of the project in Jira Align?


Answers:
author: Tom O'Connor
body: This may help as well [@Samit Mehta \[321 Gang\]](/t5/user/viewprofilepage/user-id/1892795) and [@radhika](/t5/user/viewprofilepage/user-id/4087337)

<https://community.atlassian.com/t5/Jira-Align-articles/Managing-Jira-Deleted-Issues/ba-p/1296042#M307>

Just as a reminder, this page is a great resource for many Jira and Jira Align integration questions.

<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-and-Jira-Integration-Best-Practices-and-FAQ-Table-of/ba-p/1253497>

comments: author: radhika
body: Thank you so much .I did find the solution.


author: Samit Mehta [321 Gang]
body: Hi [@radhika](/t5/user/viewprofilepage/user-id/4087337) :

You will need to delete the Features (Jira Epics) and Stories associated with that Jira Project. The easiest way to do that would be to use the bulk delete capability - called Mass Delete in Jira Align, and is hidden under Mass Move. You can find the details on the following help page:

[https://help.jiraalign.com/hc/en-us/articles/115000226273-10X-Delete-and-Restore-Backlog-Work-Items](https://help.jiraalign.com/hc/en-us/articles/115000226273-10X-Delete-and-Restore-Backlog-Work-Items "Jira Align Help Page - Scroll down where it talks about Mass Delete")

**BE CAREFUL!!!**

In the Mass Delete view, once you have filtered by the Work Item type (Feature or Story) and Program, you will see the list of work items. You probably want to narrow it down even further by using the tag "j:\<Jira Project Key\>" (NOTE: this may not work if the Project Keys are similar to other Project Keys). This way you will have filtered down to the issues associated with the Jira Project that you are cleaning up, and don't inadvertently delete other issues.

Keep in mind that once you have deleted, the work items are still in the recycle bin. The help page above should guide you on how to clean up the recycle bin.

comments: author: radhika
body: Thanks for your answer.It really helped.


Tags: cloud
integrate jira align cloud with jira server
Asked by Walt Adams:

What (if any) are the differences between integrating Jira Align (cloud) with Jira (server) compared to integrating Jira Align (cloud) to jira (cloud).

i have looked in the community FAQ but do not see anything that matches.

I have integrated JA cloud to Jira cloud, but not from JA cloud to Jira server. is there a document that shares the steps or differences between the two?

thanks!!


Answers:
author: Tom O'Connor
body: [@Walt Adams](/t5/user/viewprofilepage/user-id/3848324) check out this FAQ that is a great resource for the Jira and Jira Align Integration. <https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-and-Jira-Integration-Best-Practices-and-FAQ-Table-of/ba-p/1253497>

These articles are also out there that may help answer you specific question, there are some differences.

<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-to-Jira-Server-Data-Center-Connectivity-Quick-Guide/ba-p/1505714>

<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-to-Jira-Cloud-Connectivity-Quick-Guide/ba-p/1505705>

Hope this helps.

comments: author: Walt Adams
body: As ALWAYS Tom, U Rock! thanks!!


Tags: jira-server
Customer Details Roadmap
Asked by Theresa Doris:

Working in Align is great, however, there is no functionality around the customer's details. This is just basic details added, not nearly as robust as the competitor's module, I can link Persona's, competitors but not customers.

Is this part of a roadmap for Align, it would be a great addition to track Epics at the client level.


Answers:
author: Tom O'Connor
body: [@Theresa Doris](/t5/user/viewprofilepage/user-id/3929452) currently the Customers field, which is basic info can be linked to Features and the Program Roadmap can be filtered by the Customers through the briefing search.

![Screen Shot 2021-04-30 at 9.59.51 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/141389i8DD600BEF61CD030/image-size/large?v=v2&px=999 "Screen Shot 2021-04-30 at 9.59.51 AM.png")

On the roadmap view, you can filter features by customer through the briefing and then add the Parent column to show what Epics are impacted from the Features that define the customers.

![Screen Shot 2021-04-30 at 10.12.42 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/141392i5C59DA81FEAFDA8A/image-size/large?v=v2&px=999 "Screen Shot 2021-04-30 at 10.12.42 AM.png")

What additional information on customers would you like in Jira Align?

What other products do you think does a better job of this, so that we can pass this onto our Jira Align product managers?

Some enterprise customers that have Enterprise Insights will link Customer name to customer data held in another system, within their BI tool for any added details they may want to pull together.

comments: author: Theresa Doris
body: Ah Ha does a better job, just like the persona's I would like to look at my customer and see what epics/features have tied them, I would like the customer visit (nice feature) to be linked to the customer detail page. On the competitor detail, it is massive and great value, the customer details, to me need the same consideration and again being able to link epics/features/visits and roadmaps to a customer page is huge.


author: Theresa Doris
body: I would like to be able to select a customer, see all their details, see any visits that have been recorded, see the features and work for the customers and be able to track from a customer level. Really to add the robustness of the Competitor's details to the customer, as these are the folks paying for our products and we also get paid enhancements.

I would like to be able to see all work done for a customer, outstanding or delivered in the past.


author: Theresa Doris
body: [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478) how do I request this as an enhancement and get votes from the community?


author: Tom O'Connor
body: You can search, vote and/or submit ideas through the Ideation link found here: [https://help.jiraalign.com/hc/en-us](https://help.jiraalign.com/hc/en-us?)


author: Tina Behers
body: [@Theresa Doris](/t5/user/viewprofilepage/user-id/3929452) have you looked at the "folio" functionality in Jira Align?


Tags: cloud
Some users not able to login Jira Align and finding 500 internal server error; how to fix it?
Asked by Vinay Sharma:

Some users not able to login Jira Align and finding 500 internal server error; how to fix it?


Answers:
author: Tom O'Connor
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468) I recommend creating a support case so that more information and details on the error can be captured and understood.

There are several possible scenarios as to why someone is getting a 500 error including but not limited to SSO, browsers, roles and settings.


Tags: cloud
TLS10 is not accepted by client preferences
Asked by Nicholas Frain:

We are no longer receiving E-mail from customers coming into our Project

<br />

The error observed is

"The server selected protocol version TLS10 is not accepted by client preferences \[TLS12\]"

Has anybody observed this before?

Does anybody know if Atlassian have made any changes that may be causing this issue?

<br />

Thanks in anticipation of your response


Answers:
author: Tom O'Connor
body: [@Nicholas Frain](/t5/user/viewprofilepage/user-id/4368287) Just to confirm you are getting this error in Jira Align or Jira? I'm not in support but searched in our internal Jira system and did not find any errors meeting this in Jira Align. I did find some older Jira support tickets that referenced the TLS12 error.

If this is error is related to Jira, Jira Service Management or Jira Service Desk (since you mentioned projects), I suggest you submit a support case to Atlassian as they will be better equipped to search and provide possible answers to your issue.

comments: author: Nicholas Frain
body: Thanks for responding, Tom.

It's looking increasingly like an internal server issue which handles our E-mail routing

Thanks again,


author: Nicholas Frain
body: Thanks for your comment, Tom, much appreciated

It looks like an internal issue with our Exchange server

<br />

Thanks again
API - Updating a lifeCycleStateId on a Theme doesn't work in some cases
Asked by Leo Dos Santos:

I'm running into an API issue where I cannot add or update the lifeCycleStateId field on a Theme object if that Theme was created through the API.

Normally when I PATCH

```
[{"value":"40","path":"lifeCycleStateId","op":"replace"}]
```

I get an an 400 error: "Cannot update theme with id 78507. Value for lifeCycleStateId is invalid." even when I've ensured that the programId field is correctly set. If I create or save the Theme through the web UI, then the exact same API call will go through. Is this an API defect?


Answers:
author: Roman
body: Hi Leo!  
It's a known issue. We've already partially fixed it and the fix goes into 10.93.  
For now, the existing problem that's not fixed yet is:  
- Process steps are directly dependent on the primary program across all work items  
- In the case of Themes we don't have an explicitly defined primary program (We've got a list of 'Programs' that are kind of equal)

- In UI the program that goes last on the list is considered as the primary one.

- In API the program that goes first on the list is considered as a primary.  
It means that all your process steps will be always validated against that 'primary program and you always need to take it into account. If you want to change the 'virtual status' of any program to be primary you need:  
Via UI - Delete all programs from the dropdown and that add those in the way that the potential 'primary program' goes last. Then choose needed process steps from the appropriate dropdown(s).  
Via API - Since the program with index 0 (eventually the first one in the list) is a primary, you need to put any program you want to be a primary as the first. You can do it either by swapping a program that goes first with a program you want to be the first via PUT method or doing pretty much the same via PATCH.  

Anyway, as I mentioned above, the issue is fixed in general and you should be able to successfully PUT/PATCH a Theme updating process steps in the case when your theme has only one program. If a theme is assigned to 2+ programs, please try to follow those workarounds.

comments: author: Leo Dos Santos
body: Thanks Roman. I'm still seeing this issue when trying to write to a Theme with only a single Program assigned to it. I should add that I am developing against a test environment of Align that is reporting as version 10.93.


author: Roman
body: Yes, unfortunately, yesterday we realized that there's still a gap in our temporary fix. We've tracked it as a new defect and are going to fix it in 10.94.
Creating a sprint
Asked by sarahrogerson:

I need to create sprints which I understand I do from the backlog, however I don't have the Create sprint option. Can anyone advise why that would be?


Answers:
author: Rodrigo Cortez
body: Hi [@sarahrogerson](/t5/user/viewprofilepage/user-id/4361313) ,

The Jira Align Help Center article [10X: Create a Sprint](https://help.jiraalign.com/hc/en-us/articles/115002713967-10X-Create-a-Sprint "10X: Create a Sprint") describes how to create sprints in Jira Align.

I'd also suggest you to review these related articles, for additional context: [10X: Sprints and Sprint Planning](https://help.jiraalign.com/hc/en-us/sections/115001716548-10X-Sprints-and-Sprint-Planning "10X: Sprints and Sprint Planning")

Hopefully you'll find them useful.

comments: author: Tom O'Connor
body: And we recommend that if you are integrated with Jira, you should create the team sprints there and then with the integration align those to the sync sprints in Jira Align.

<https://help.jiraalign.com/hc/en-us/articles/115000088854-10X-Jira-Integration-Guide>

Check out this page that has several articles on the Jira integration.

<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-and-Jira-Integration-Best-Practices-and-FAQ-Table-of/ba-p/1253497>


author: Tina Behers
body: [@sarahrogerson](/t5/user/viewprofilepage/user-id/4361313)

Your role must have "Manage sprint" functions turned on

Admin-roles- team - sprint Add must be enabled

admin-roles-Additional options "admin manage sprints" must be enabled

hope this helps!   

tina
Cash flow in Epic Finance
Asked by Arseny Korotaev:

Hi!

I found a really cool options for managing finance in Align. One of them is Cash Flow from Epic's Finance tab, but unfortunately I failed to enter negative numbers. I tried both "-" end "( )" symbols.

From finance perspective negative cash flow is absolutely normal.

![?????? ?????? 2021-04-22 ? 14.26.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/139860iE872F74B82B63BC4/image-dimensions/335x228?v=v2 "?????? ?????? 2021-04-22 ? 14.26.04.png")


Answers:
author: Tom O'Connor
body: [@Arseny Korotaev](/t5/user/viewprofilepage/user-id/4351229) Great question and use case. From my research it looks like you confirmed that there is not a way to add a negative number to this field. I did not see any details about formatting in help and could not see any bugs or requests in our support system.

I'll ask product management directly to confirm.

In the meantime, I would submit a support case to get this change into our system.
Can we enforce the Align requirements/rules in JIRA?
Asked by Sapna Pratap:

We are new to Jira Align. We also use Jira. There are various rule around number of sprints, sharing stories across boards etc for data to flow from Jira to Align successfully. We realize the mistake only based on the logs. Is there any way to enforces these rules as illegal operations in Jira? If we get a warning or an error in Jira we can take care of the issue before we break things in Align then back track and fix.


Answers:
author: Tina Behers
body: [@Sapna Pratap](/t5/user/viewprofilepage/user-id/4360420)

The short answer is yes you can.

HOWEVER, as an organization, you will want to be very deliberate on when and how those changes are made.

A common example of "bad" Jira behavior that affects integration:

multiple teams working from one Jira Project with multiple boards all sharing one sprint or concurrent sprints on a single board for multiple teams - simple options to solve this in Jira. Larger communications would be encouraged with the teams, as you break them to separate boards and sprints (at a minimum)

Over the last 6 years, during my time with AgileCraft, Atlassian and Cprime I saw hundreds of variations of "misalignments' in Jira, really large extended logs in Jira Align and as a result, spent hundreds of hours resolving them with my customers.

Every single issue was able to be resolved.

To the point Nic was making, as an organization attempts to scale, it is imperative to balance the reporting needs of the organization with the needs of the team and please NOT forget to account for regulatory/governance requirements. I.e. Dev's not accepting their own stories. :)

Happy to discuss more with you privately. Feel free to reach out.


author: Nic Brough -Adaptavist-
body: There is not a simple answer to this.

You need to make a balance between authoritarianism and freedom. You could dictate that everyone does things in the same way (this does not work). You could let everyone do whatever they want that works for them (this works, but only for getting the odd thing done, not getting the overall stuff done)

Your use of Jira Align suggests you want to let teams work in their best way, allowing them to deliver the best value, while still being able to do large-scale multi-team planning and prediction.

You need to moderate. Get people the visibility of your wider goals, and engaged in meeting them all. Everyone needs to see that. Then they can frame the bits they might do, and focus on what delivers the best value or gets to the goal most quickly.

Don't think "illegal operations", get your people to understand what the goals are and then think "do the right thing"
"Pull Rank" in Feature (Jira Epics) not showing options Push Rank to External System; how to resolve
Asked by Vinay Sharma:

We have Jira Align and Jira Cloud integrated. We need to push Features (Jira Epics) ranks from Jira Align to Jira Software.

In the Features (Jira Epics) backlog list, when I click "Pull Rank" unable to see options Push Rank to External System or Pull Rank from the External System

On clicking "Pull Rank" message is shown up - Use Epic (JA) (Program Level) rank to sort Features (Jira Epics).

How can I view the options - Push Rank to External System or Pull Rank from the External System.

Checked under Administration -\> Connectors -\> Jira Setting -\> Jira Setup tab -\> Settings "Enable Rank Sync is set to "Yes". Pls. suggest.


Answers:
author: Tina Behers
body: Hi [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468)

The ability to rank in external tools is a role setting in Admin- Roles- Program (and Team I think :).

The toggle(s) must be enabled for users (by role) to push rank to Jira. If the toggle is not enabled, then you will not get the "push/pull rank" option int he drop down menu regardless of your Tier 1 (Context Menu) settings.

I hope this answer helps!

comments: author: Vinay Sharma
body: Thanks Tina!


author: Kyle Foreman
body: Hi Vinay,

Check your Context Menu to see if a PI/Release is selected. Pushing/pulling to an external system (e.g. Jira) is only available in the global Program backlog (when only a Program is selected in the Context Menu) because Jira does not have a concept of PI/Release. This helps keep the two backlogs in sync.

-Kyle

comments: author: Vinay Sharma
body: Thanks Kyle!


Tags: cloud
Can i change Epic color in roadmap based on the label?
Asked by Remco de Wit:

I got two labels and i want tp give them seperated colors. Is this possible?


Answers:
author: RISHAV KUMAR GUPTA
body: Hi [@Remco de Wit](/t5/user/viewprofilepage/user-id/4770735) I have attached a image below this might help you :)![epic colour.png](https://community.atlassian.com/t5/image/serverpage/image-id/184708i6BB177937E770606/image-size/large?v=v2&px=999 "epic colour.png")

Thanks ,

Rishav


author: Curt Holley
body: Hi [@Remco de Wit](/t5/user/viewprofilepage/user-id/4770735)

Welcome to the community

Assuming your in Jira cloud, read this: [Add color to issues on your Advanced Roadmaps timeline \| Jira Software Cloud \| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/add-color-to-issues-on-your-advanced-roadmaps-timeline/)

if not,read this: [Coloring issues on your timeline \| Advanced Roadmaps for Jira Data Center and Server 3.29 \| Atlassian Documentation](https://confluence.atlassian.com/jiraportfolioserver/coloring-issues-on-your-timeline-968677318.html)


Tags: advanced-roadmaps
Is it possible to have generic resources in the teams and assign them in the plans ?
Asked by pierre.nivischiuk:

We are testing whether advanced roadmap allows us to plan activities on generic resources such as developer #1, developer #2 who are associated with a team. Thanks for the information... and we are using cloud version...

The goal is to have a plan to come and, if it holds up, replace the generics with real resources that have active licenses in JIRA


Answers:
author: Mikael Sandberg
body: No, virtual/generic users are no longer supported in Advanced roadmaps.

comments: author: pierre.nivischiuk
body: Thank's Mikael for the answer, too bad it would have been an interesting feature...


Tags: advanced-roadmaps
How to set up permissions to work on a plan without access to all usernames in jira?
Asked by Clemens Kleibusch:

Hello,  
I want to have a customer working on one specific plan. So I grant him the permission "Advanced Roadmaps user".   
Now he also has the right to add users to the access list of the plan or even the program.   
![ScSh2022-02-21 13_50_06-Window.png](/t5/image/serverpage/image-id/184530iE3D67A8DC9DDBA1F/image-size/large?v=v2&px=999 "ScSh2022-02-21 13_50_06-Window.png")  

Is there another way to configure access so that the user list is not visible? It is absolutely impossible for a client to see the list with the names/mail addresses of all clients.  
Every idea is appreciated!  
Thanks, Clemens


Answers:
author: Fernando Cuevas
body: Hi Clemens,  

I think you might be able to achieve this by removing your client's "**Browse users and groups** " global permission.  

More info here: <https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/>

<br />

Hope that helps,  
Fernando


Tags: advanced-roadmaps
Advanced Roadmaps cost
Asked by Koshelek Writers:

Hello!

In the nearest future, we are going to migrate to JIRA Data Center from the Server edition. As far as I understand, Advanced Roadmaps are available within JIRA DC. Could you please clarify, will it be a part of the JIRA solution or it will be a paid plugin? If it's a paid plugin, then how much is it?

I read the [topic](https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Advanced-Roadmaps-will-this-product-come-at-not-cost-with-Data/qaq-p/1511402), but I still have no clear answer.


Answers:
author: Dirk Ronsmans
body: Hi [@Koshelek Writers](/t5/user/viewprofilepage/user-id/4604896) ,

Advanced roadmaps is rolled up in to the JSW Datacenter offering. So if you switch to DC it will be added with no extra charge. (except for of course the extra price from Server to DC)

<https://www.atlassian.com/blog/jira-software/jira-data-center-includes-advanced-roadmaps>


Tags: advanced-roadmaps

data-center

jira-software
Multiple children for a customer hierarchy level?
Asked by John:

I have a hierarchy similar to the one outlined here:  

<https://confluence.atlassian.com/jiraportfoliocloud/configuring-hierarchy-levels-828785179.html>

Initiative \> Epic \> "all other standard issue types"  

Sometimes, I have a story (i.e. "all other standard issue type") that is not large enough to be an epic, but is still part of an Initiative. How can I make a story a child of an epic OR a child of an Initiative?


Answers:
author: Josh Costella
body: [@John](/t5/user/viewprofilepage/user-id/3411054) Hi,

We had somewhat similar of a situation. We had additional issue types that needed to have their parent as the initiative but they were not considered an Epic.

You can create/associate multiple issue types at the Epic level in the hierarchy. I would consider doing this in your use case. ![hierarchy.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/184355i3F3443881DB5F08B/image-size/large?v=v2&px=999 "hierarchy.jpg")

Also, I am curious how you determine what size a Story becomes an Epic. Do you use points? When I was leading a scrum team many years ago, we used SP estimation and if an item was estimated to be 13 points, we turned it into an Epic. Rudimentary but it worked for us.


author: Carlos Garcia Navarro
body: Hi John,

You probably thought about this already, but I'd create an epic that maps 1:1 to the story to preserve the hierarchy structure.

There is also this post that addresses a similar question: <https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Portfolio-Can-t-nest-story-task-under-initiative-directly/qaq-p/1260555>


Tags: advanced-roadmaps

hierarchy

initiative