youngmon/atlassian-qna huggingface dataset:
Service Portal Request Forms
Asked by Dorothy Callahan:

Hi all,

I have a portal group with 3 request type forms. I created the last of the 3 forms however, in testing, when I click "send", nothing happens. I don't receive any errors re: incomplete required fields and a jira ticket is not created. I've confirmed all required fields have been valued even though I didn't receive such error on screen. I've compared form settings etc.

Any help would be appreciated.

Thank you


Answers:
author: Marc - Devoteam
body: Hi [@Dorothy Callahan](/t5/user/viewprofilepage/user-id/4896099)

How does the form look like and is it linked to a issue type available in the project.

Are all the fields used on the create screen of the issue type.

There can be lots of reasons, can you provide some more details, configuration screenshots.

This will help the community members on getting to the problem of your issue.

KR,

Marc

comments: author: Dorothy Callahan
body: Thank you Marc. I did check your first two points before posting this question. I actually came here to delete question because we have decided to implement a different process outside of the service portal. I do appreciate your response though.


Tags: cloud

jira-service-management

jira-service-management-cloud
Virtual agent outside of slack or teams
Asked by Gabriel Mercer:

I am interested in using the JSM virtual agent but my organization does not use Slack or Teams, we use Zendesk for customer support and Gchat for internal communication. In this scenario, does anyone know and say whether the Virtual agent can be useful?


Answers:
author: Aaron Geister
body: [@Gabriel Mercer](/t5/user/viewprofilepage/user-id/5014761)   

At this time Virtual Agent is only available for Slack and Teams. So it would not be useful for your org as it will not connect to Gchat and or Zendesk.   

If your org was to migrate to either chat platform I believe it could be very useful for you but that tool choice would need to happen first.   

I hope this helps.   

Respectfully,   

Aaron

comments: author: Gabriel Mercer
body: Thank you [@Aaron Geister](/t5/user/viewprofilepage/user-id/4585692) !!


author: Aaron Geister
body: [@Gabriel Mercer](/t5/user/viewprofilepage/user-id/5014761)   

I was able to find this feature request for google chat to integrate with the Virtual Agent.   

Please add yourself and share with others to upvote this feature.   
<https://jira.atlassian.com/browse/JSDCLOUD-13232>  

Respectfully,   

Aaron


author: Gabriel Mercer
body: Awesome!!!


Tags: cloud

jira-service-management

jira-service-management-cloud
Automatically upload csv file for asset import
Asked by Dirk Ronsmans:

It's been a while since I've looked in to all the possibilities so I'm hoping/wondering if some changes have been made in the last year.

I'm looking to perform a CSV import in Assets which is of course possible manually. However I would like to be able to upload a new file (and then start the import) without having to interact manually.

From what I can tell the functionality is not yet available (except providing a URL as a source but that needs to be public). So is anybody aware of a

* plugin/app
* script
* API

that allows you to implement a (scripted) solution where you can store some files on a local location and have them upload to a cloud instance to start an import?


Answers:
author: Eugenio Onofre
body: Hey [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602)

We did a lot of researches last year but we were not able to find any solutions. I had a meeting with Assets PM and unfortunately the APIs also do not help on that direction :(

Regards,  
Eugenio

comments: author: Dirk Ronsmans
body: Thanks for the reply, I'm hopefull the Airtrack acquisition will provide us with some more options.


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
Sequential Approval Automation
Asked by Miko?aj Ogrzywalski:

I'm tasked with creating an automation that involves the sequential approval of requests. The process should ensure that if Person A approves, the approval task is then passed on to Person B. Crucially, both Person A and Person B should not have the ability to provide their approvals simultaneously. The workflow mandates that Person A approves first, with Person B subsequently providing their approval. I'm seeking guidance on implementing this sequential approval process.


Answers:
author: Marc - Devoteam
body: Hi [@Miko?aj Ogrzywalski](/t5/user/viewprofilepage/user-id/5227206)

This should be set in the workflow.

You would need 2 Custom user fields, 1 for both approvers.

Use the 1st field on the approval status A and the 2nd on approval state B.

On positive approval or status A, the issue should be transitioned to approval state B.

If this is not the case in your workflow, please show your current config.

Automation rules act upon triggers, based on an action.

comments: author: Miko?aj Ogrzywalski
body: Thx. You answer is helpfull


author: Marc - Devoteam
body: Please accept the answer if this has provided you with the solution


Tags: cloud

jira-service-management

jira-service-management-cloud
Is it possible to combine the software dev and work mgt projects
Asked by andrew mccollum:

I'd like to make use of the functionality of a software dev project (company managed kanban board, epic/story/task, system fields) along with some of the features of the work management project (main UI setup of it with the ribbon of summary, board, list etc)  

Is this possible or is there a simple way to build such a project?


Answers:
author: Rebekka Heilmann _viadee_
body: You cannot have Kanban Boards in JWM Projects or the "Simplified" View of JWM in Software Projects.

However, you can have Epic, Story and Task issue Types in your JWM Project and also change the visible fields on those. Just go into Project settings to configure. Also, Kanban Boards in Software Projects have a timeline and the Summary page of JWM can be mimicked by Jira Dashboards.

So no, you cannot "combine" the actual features, but you can have similar features in either Project type if done correctly. It depends on what type of license your users have.

comments: author: andrew mccollum
body: ty Rebekka, i'll give that a go


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You can not make issues work as though they were in a different project, no.

The closest you can get is to use your Kanban or Scrum boards (create via the Software project, or as a personal board) to include issues from other non-JSW projects. Issues included this way will still follow their project settings, but will take on JSW functions like appearing in the backlog so they can be ranked, travelling across the board, being included in the sprints, and so on.

comments: author: andrew mccollum
body: ty Nic, i'll give that a bash


author: John Funk
body: Hi Andrew,

You can certainly use information from both projects to accomplish some things. What exactly are you wanting to do?


author: Rebekka Heilmann _viadee_
body: .


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud

jira-software

jira-software-development

jira-work-management-cloud
Automated notification for users in role
Asked by Arif Demir:

Until today, responsible users were notified via user mention in the comments when a prio ticket was created.

This is very maintenance-unfriendly as the list of users must be maintained manually

I am looking for an automation in which a comment is created and all users from a JIRA group or project role are automatically added.

Is there a possible solution to this problem?  

Thanks


Answers:
author: Rebekka Heilmann _viadee_
body: Does the list of "responsible users" vary from Request to Request or is it the same for one project?

comments: author: Arif Demir
body: Hi [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) , the list of users is the same for the project.


author: Rebekka Heilmann _viadee_
body: Then I suggest using an automation rule, that adds that group of people as watchers on high prio (or whatever condition) issues.

You just need to make sure that Watchers are notified on Comments in your notification Scheme.

![Screenshot 2024-01-03 120543.png](https://community.atlassian.com/t5/image/serverpage/image-id/298708iC700F483015635DC/image-size/large?v=v2&px=999 "Screenshot 2024-01-03 120543.png")

It would be more elegant using a Project Role to "group" the users, but you could only use that Role on all issues and not just on some (e.g. high prio).

In Cloud, you could use a "Team" in an [@mention](/t5/user/viewprofilepage/user-id/732788) and therefore notify them all manually. I see you are still on Server. Have you already considered moving to DC or Cloud?


Tags: jira-service-management

jira-service-management-server

jira-software

server
Link Jira to Slack
Asked by Anna Polo:

Hi,

When trying to link Jira to Slack, it says ''We didn't find any Jira sites associated with your account.''. While I do use Jira from my work.

Could anyone help me please?

Thanks,

Anna Polo


Answers:
author: Marc - Devoteam
body: Hi [@Anna Polo](/t5/user/viewprofilepage/user-id/5396945)

Welcome to the community.

Do you use Jira to raise issues and only have access to the support portal, but no access to handle issues

That's essentially correct; to link Slack and Jira accounts together, the account in question needs to be a **licensed** user of Jira.

The "customer" user type in Jira Service Management (meaning they only have access to the portal, not to the agent side or Jira itself) does not have access to Jira and would be unable to utilise the Jira Cloud for Slack integration.

If this is not the case contact [Atlassian support.](https://support.atlassian.com/contact/#)

comments: author: RMahajan
body: Hi [@Anna Polo](/t5/user/viewprofilepage/user-id/5396945) ,  

To link slack and Jira you need to be a licensed user of Jira. Please check the similar post for more details-[Solved: Jira Cloud App for Slack, not possible for Portal ... (atlassian.com)](https://community.atlassian.com/t5/Jira-Service-Management/Jira-Cloud-App-for-Slack-not-possible-for-Portal-only-users/qaq-p/1531666)  

Hope it will help you.

<br />

Thanks,  
RMahajan-Empyra


Tags: cloud

jira-service-management

jira-service-management-cloud
Is it possible to grant access to portal groups?
Asked by ???_??_:

Can I restrict access so my customers can only select specific portal groups?


Answers:
author: Marc - Devoteam
body: Hi [@???_??_](/t5/user/viewprofilepage/user-id/4704901)

Not by default, this will require a marketplace app.

Like, [my-requests-extension-for-jira-service-management](https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-jira-service-management?hosting=cloud&tab=overview&utm_source=listing&utm_medium=marketplace&utm_campaign=%5BDeviniti%5D%5BListingMarketplace%5D%5BExtensionforJSMCloud%5D)

comments: author: ???_??_
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) Thank you for answer. :)


author: RMahajan
body: Hi [@???_??_](/t5/user/viewprofilepage/user-id/4704901) ,  

It is not possible by using inbuilt functionality.   
You can check this marketplace app-[https://marketplace.atlassian.com/apps/1220300/theme-extension-for-jira-service-management?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1220300/theme-extension-for-jira-service-management?hosting=cloud&tab=overview)

Hope it will help you!  

<br />

Thanks,  
RMahajan


Tags: cloud

jira-service-management

jira-service-management-cloud
I want to enable the Atlassian Intelligence feature, but there are no product displays
Asked by Sunny:

I have two products, and I want to enable the Atlassian Intelligence feature in the settings page. However, no products are displayed. Could there be an error in my configuration?

![Snipaste_2024-01-03_16-21-17.png](https://community.atlassian.com/t5/image/serverpage/image-id/298678i886D60B441C7DEEA/image-size/large?v=v2&px=999 "Snipaste_2024-01-03_16-21-17.png")![Snipaste_2024-01-03_16-18-26.png](https://community.atlassian.com/t5/image/serverpage/image-id/298679i61D455519AECDB9A/image-size/large?v=v2&px=999 "Snipaste_2024-01-03_16-18-26.png")


Answers:
author: Dirk Ronsmans
body: Hi [@Sunny](/t5/user/viewprofilepage/user-id/5396898) Welcome to the community,

It looks in your screenshot that you are on the Free plan.

According to the documentation AI (Atlassian Intelligence) is only available for Premium and Enterprise customers.  

*(bottom of the page: <https://www.atlassian.com/software/artificial-intelligence>)*

*Atlassian Intelligence is available to Premium and Enterprise customers.*

comments: author: Sunny
body: Ah, I see. I didn't notice the instructions. Thank you for pointing that out ?


author: Lucy Dilts
body: How does one demo it before one decides to buy it?


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
JSM for asset management similar to service now software asset management ?
Asked by amrit choudhary:

Hi,

We wish to explore software asset management with JSM ? please provide the relevant guide or help needed to get started.

We want to manage all software saas to optimise cost and usage.

All examples over internet seems to be of hardware asset management . Lets connect over a call to discuss and have a short demo on software asset management capability ?


Answers:
author: Eugenio Onofre
body: Hi [@amrit choudhary](/t5/user/viewprofilepage/user-id/5396825)

Welcome to the Atlassian Community.  
This channel is formed by users of Atlassian Products all over the world to provide assistance and share knowledge.

JSM has a feature called "Services" which can be used similar to a CMDB (very basic):  
<https://support.atlassian.com/jira-service-management-cloud/docs/what-is-services/>

Another option would be considering Atlassian Compass, which offers a more robust solution:  
<https://www.atlassian.com/software/compass>

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
What is the capacity of JSM in Atlassian to store tickets in the Cloud?
Asked by Moon:

Could I know what is the capacity of JSM in Atlassian to store tickets in the Cloud?

I want to know the maximum number of tickets for the four packages mentioned on the pricing website(<https://www.atlassian.com/software/jira/pricing>).


Answers:
author: Odd_lynice
body: Hi Moon,

Welcome to Atlassian Community!

There is no limit to the number of tickets that can be created and stored in Jira Service Management.

You can check out this post as this is related to your question - [Does JIRA Cloud slow down if there are a large number of issues in a project?](https://community.atlassian.com/t5/Jira-Software-questions/Does-JIRA-Cloud-slow-down-if-there-are-a-large-number-of-issues/qaq-p/913627)

Theodore

comments: author: Moon
body: Hi [@Odd_lynice](/t5/user/viewprofilepage/user-id/60794) ,

Thank you for your prompt response.

I will take note that the Free, Standard, Enterprise, and Premium packages do not have limitations on the number of tickets created. However, the Free and Standard packages may be affected if the data storage limit is exceeded. Am I correct?

Thanks a lot.

Best regards,

Moon


author: Odd_lynice
body: Hi [@Moon](/t5/user/viewprofilepage/user-id/5394728)   

The data storage differs per plan but please review [Track storage and move data across products](https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/)   

"Storage limits are not currently enforced. If your Confluence or Jira products exceed their plan's storage limit, we won't cancel your subscriptions or remove any data, as long as usage is in accordance with our [acceptable use policy](https://www.atlassian.com/legal/acceptable-use-policy)."  

Theodore


author: Moon
body: Hi [@Odd_lynice](/t5/user/viewprofilepage/user-id/60794) ,

If the ticket number increases, it will consume the data storage space. Therefore, the Free and Standard packages should be affected. Am I correct?

If the data storage amount exceeds the allotted capacity, is the default action to deactivate data after 120 days? Once the data is deactivated, will it be possible to delete it? Am I right?

Thank you. :)

Best regards,

Moon


author: Odd_lynice
body: [@Moon](/t5/user/viewprofilepage/user-id/5394728)

We are not going to delete your data if you exceed the storage space as noted in the page I linked above. Neither are we going to cancel your subscription because you exceed the storage limit.

The system will deactivate your cloud site if you are on a free plan if it detects no activity in your cloud site.

Please take note of data retention period in [Track storage and move data across products](https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/)

Theodore


author: Moon
body: Hi [@Odd_lynice](/t5/user/viewprofilepage/user-id/60794) ,

Noted and thanks a lot.

Best regards,

Moon


Tags: cloud

jira-service-management

jira-service-management-cloud
Screens & Projects
Asked by Jennifer E. Brayall-Michaud:

Can a project only be tied to one screen scheme?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Yes. The whole point of a scheme is that it tells a project how to behave. If you had two schemes, how would the project know which one to use when creating, editing, or viewing issues?


author: Rebekka Heilmann _viadee_
body: Like Nik already said, one project is only connected to one Issue Type Screen Scheme. For what use case do you need different schemes in one project? Maybe there is another way to get you there.


Tags: jira-service-management

jira-service-management-server

server
?Se puede enviar un panel via correo?
Asked by Valeria Concha:

Deseo que se envie un panel que cree a ciertos correo de manera diaria y automatica, como lo puedo realizar ?


Answers:
author: John Funk
body: Hola Valerie,

No puedes enviar un panel, pero puedes enviar los resultados del filtro que utiliza el tablero.  
Simplemente vaya al filtro del tablero, luego haga clic en Detalles y luego en Nueva suscripci?n en Suscripciones.


Tags: cloud

jira-service-management

jira-service-management-cloud
atlassian/serverless-deploy:1.1.1 upgrade to Serverless V3
Asked by Davide:

Hello,  
while trying to deploy a serverless v3 project to AWS I get the following error:  

Status: Downloaded newer image for bitbucketpipelines/serverless-deploy:1.1.1  
INFO: Deploying your serverless application...  
Serverless Error ----------------------------------------  
The Serverless version (2.57.0) does not satisfy the "frameworkVersion" (3) in [serverless.yml](https://bitbucket.org/bullsandapes/serverless-backend-bap/src/b322789dcf1feeeb712324b87b3b9e15af457053/serverless.yml)  
Get Support --------------------------------------------  
Docs: [docs.serverless.com](http://docs.serverless.com/)  
Bugs: [github.com/serverless/serverless/issues](http://github.com/serverless/serverless/issues)  
Issues: [forum.serverless.com](http://forum.serverless.com/)  
Your Environment Information ---------------------------  
Operating System: linux  
Node Version: 12.22.6  
Framework Version: 2.57.0  
Plugin Version: 5.4.4  
SDK Version: 4.3.0  
Components Version: 3.17.0  
? Deployment failed :(  

Is there an updated pipe version that supports Serverless V3?  

<br />

Thanks a lot  
Kind regards  

Davide


Answers:
author: Igor Stoyanov
body: [@Davide Siluri](/t5/user/viewprofilepage/user-id/4992820) hi.  
We released a new version of the [serverless-deploy:1.2.0 pipe](https://bitbucket.org/atlassian/serverless-deploy/src/1.2.0/), which include upgrades to nodejs16.x and serverless framework V3  

Regards, Igor.


author: Igor Stoyanov
body: [@Davide Siluri](/t5/user/viewprofilepage/user-id/4992820) hi. Thanks for your question.  

We will investigate this and notify you.  

Regards, Igor

comments: author: Davide
body: Hello [@Igor Stoyanov](/t5/user/viewprofilepage/user-id/4550492) do you have any update on this?  

Thanks


author: Igor Stoyanov
body: Hi [@Davide Siluri](/t5/user/viewprofilepage/user-id/4992820) . Currently no updates.


Tags: bitbucket-cloud

cloud

lambda

serverless
REST API documentation - Diff Stat status "merge conflict" is not documented
Asked by bgr_:

In the REST API documentation for "Diff Stat" the value "merge conflict" is not mentioned. I've noticed this months ago, and it's still like this.

I'm pointing this out because an Atlassian employee has mentioned "merge conflict" value in [this answer](https://community.atlassian.com/t5/Bitbucket-questions/Re-I-am-looking-for-API-for-conflicts/qaq-p/1357064/comment-id/53936#M53936) however it's undocumented, but it's actually being returned by the server.

![2022-07-23_15-40_01_chrome.png](/t5/image/serverpage/image-id/207549i7120155E0F222C40/image-size/large?v=v2&px=999 "2022-07-23_15-40_01_chrome.png")


Answers:
author: Patrik S
body: Hello [@bgr_](/t5/user/viewprofilepage/user-id/45081) ,

Thank you very much for reporting that, and you are right, the 'merge conflict' is currently one of the valid statuses returned by the server. However the 'merge conflict' will soon not be returned by this API endpoint as part of the recent change to [Improve performance on complex diffs](https://bitbucket.org/blog/improving-performance-on-complex-diffs)

I've already reported the documentation update internally to the respective team.

Thank you, [@bgr_](/t5/user/viewprofilepage/user-id/45081) .

Kind regards,

Patrik S

comments: author: Douglas Jardim
body: Hello, Patrick. We are using this status in a CI/CD process in our environment. Is there an alternative that we can use? Thanks


Tags: bitbucket-cloud

cloud
Unable to delete 4 GB artifact in Downloads
Asked by Adam Hardin:

I have a 4 GB repository file that needs to be deleted. I tried using the API but it keeps saying that the file is not found (both trying the name and the generated ZIP file name that the link points to). I have no way to delete this file and need it removed as I cannot download the repository as of this moment and it hangs at 99% when trying to clone.

![bitbucket.png](https://community.atlassian.com/t5/image/serverpage/image-id/207536iA2A69941D1DE0EA3/image-size/large?v=v2&px=999 "bitbucket.png")


Answers:
author: Syahrul
body: Hey Adam,

G'day and Welcome to the community!

I assume the issued repository name is Super\*\*\*, so I've proceeded to trigger a Git GC on your repositories since I notice lots of dangling commits in it, which can cause some performance issues.

Once the GC completes the repository size, reduce it to 3.4GB, so it should allow you to push or make some changes now.

That said, can you try to clone the repository again and let me know how it goes?

Cheers,  
Syahrul


Tags: bitbucket-cloud

cloud