youngmon/atlassian-qna huggingface dataset:
Did page properties report just break?
Asked by Micheal Planck:

I have 2 page property reports on a page, each listing different fields of page properties.

Yesterday it worked perfectly.

Today, having changed nothing, it does not work: both reports show the same field data, despite showing different column headings. Worse, the field data size isn't properly calculated, and even worse, the field data displayed randomly changes between all fields and only the fields in the first page report when I reload the page.

Did this just happen to anyone else?


Answers:
author: Micheal Planck
body: Update: Yes, they just broke. Atlassian paused the roll-out to my site, and now they work again.

Bugs as a Service is the BaaS we didn't know we needed!


author: Barbara Szczesniak
body: [@Micheal Planck](/t5/user/viewprofilepage/user-id/4230027) I don't use the Page Properties Report macro, but I noticed this new article in today's daily digest. I'm not sure if it explains your issue.

<https://community.atlassian.com/t5/Confluence-articles/NEW-Page-properties-report-visual-update/ba-p/2633648>

comments: author: Micheal Planck
body: Atlassian's tech support was unable to find this note, so thank you.

I don't know how it's related because I still get the legacy display - which is what I want! - and the display is just wrong. But at least now I know that once they do fix it, I still won't be able to use it.


Tags: cloud

confluence-cloud

page-property
Display Kanban board in Jira (Data Center) Dashboard/Gadget... possible?
Asked by tfetner:

Display Kanban board in Jira (Data Center) Dashboard/Gadget... possible?


Answers:
author: Nicolas Grossi
body: [@tfetner](/t5/user/viewprofilepage/user-id/5373853) you might look at this thread: <https://community.atlassian.com/t5/Jira-articles/Building-a-powerful-Kanban-dashboard-in-Jira-with-Great-Gadgets/ba-p/1664331>

comments: author: Danut M _StonikByte_
body: Hi [@tfetner](/t5/user/viewprofilepage/user-id/5373853),

In the article mentioned by [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) you can see that this can be achieved by using the **Team Wallboard gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337529iA134B11370BE6060/image-size/large?v=v2&px=999 "image.png")

This gadget can display swim-lanes, apply quick-filters or display the WIP limits of your Kanban board. The card colors can be customized. For any questions, please contact support@stonikbyte.com.

Danut.


Tags: cloud

jira-data-center
Jira & Figma Integration for Updated Design Tags does not sync?
Asked by Brian Kim:

We went through the steps and verified that Jira is integrated with Figma and vice versa as well with both the super admin on Jira and Figma Admin permissions on the Figma side.   

We are able to see the "add design" on a Jira story and able to link the design file as well. We are also able to see the designs update live.  

The problem we are running into is that the Design Updated Tags or Ready for Dev tags do not populate regularly. They are spotty in terms of when they update or somethings do not populate at all. Additionally, from the card, if you hover on the design link icon, it says the design was updated "54 years ago".  

Is there an issue with the workflow in how we add our design links or is our Jira board not syncing with our design file correctly? Anyone run into any similar issues?


Answers:
author: Nicolas Grossi
body: [@Brian Kim](/t5/user/viewprofilepage/user-id/5550988) Welcome! What add on are you using ?

comments: author: Brian Kim
body: Not sure i'm following your question. We have the Figma integration app added on the Jira side via Atlassian Marketplace and on the Figma side we run the Jira plugin created.


Tags: cloud

jira-cloud
Transition linked issue when its link transitions to a certain status
Asked by Megan D:

***Instance Info:***

* *Jira Server (not cloud)*
* *We have ScriptRunner*
* *We ++do not++ have Automation*

**Situation:**

* We use Jira to request graphics work on tech data and to track that work.
* Within the same project, we have the issue types "Assignment Request" and "Graphics Request"
* "Graphics Request"s are in a Pending status until they are assigned.
* The "Assignment Request" issue type is what graphic artists fill out when they need work assigned to them.
* "Graphics Request" issue types have a Linked Issues field on their Assign Screen.

**What I want to happen:**

* When a lead assigns a "Graphics Request" to an artist (and changes that status to **Assigned** ), it should transition the corresponding linked issue, "Assignment Request," to a **Closed** status.

I am having a hard time making this work at all, and I'd appreciate any input. Thank you!


Answers:
author: Caio Covos
body: Hi Megan,  

You can use Jira's native automation rules. Here's how you can set it up using Jira Automation:

**Step 1: Create an Automation Rule**

1.Navigate to your Jira project.

2. Go to **Project Settings** \> **Automation**.

3. Click **Create rule**.

**Step 2: Set the Trigger**

1.Click on **New Trigger**.

2. Select **Issue Transitioned**.

3.Set the transition to the status **Assigned** for the **Graphics Request** issue type.

4.Click **Save**.

**Step 3: Add a Condition**

1.Click on **New Condition**.

2. Select **Issue fields condition**.

3.Set the condition to check if the **issue type** equals **Graphics Request**.

4.Click **Save**.

**Step 4: Add an Action to Transition Linked Issues**

1.Click on **New Action**.

2. Select **Transition issue**.

3. In the **Linked issues** section, select the appropriate link type (e.g., "is blocked by" or "relates to").

4. Choose the **Assignment Request** issue type.

5.Select the transition to **Closed**.

6.Click **Save**.

**Step 5: Publish the Rule**

1.Give your rule a name, e.g., "Close Assignment Request when Graphics Request is Assigned".

2.Click **Publish**.

comments: author: Megan D
body: I'm sure this would work except we don't have Automation on our instance. Thank you SO much though for this. We are hoping we get Automation soon.

I edited my post to clarify this.


Tags: data-center

jira-data-center

jira-server

linked-issues
Issue rank not working
Asked by Carolyn Hinkel:

I have a project board that pulls in stories from multiple projects. I used ScriptRunner Enhanced Search to create my filter and added the Order by Rank ASC to the filter. When I apply it to my board, it allows me to click the button to allow issue ranking, however, when I go to my backlog, I am unable to drag and drop stories in order to re-rank them.


Answers:
author: John Funk
body: Hi Carolyn,

In addition to the other suggestions, make sure that you have the Schedule Issues permission for all of the projects. That is needed to be able to drag cards up and down.


author: Trudy Claspill
body: Hello [@Carolyn Hinkel](/t5/user/viewprofilepage/user-id/3612746)

Can you share with us the actual filter you are using?

The result of the filter may be such that there are issues from only three projects listed, but the filter may be constructed in a way that it could potentially get issues from other projects. In the filter you have to explicitly list the projects from which issues can be pulled. If the projects are not explicitly included in the filter, then Jira determines that the filter has the *potential* to pull issues from all projects in the Jira instance, and therefore requires you to have the permissions in *all* projects, not just the projects from which issues end up displayed.

comments: author: Carolyn Hinkel
body: That makes sense. I will try to adjust the filter and see if that helps.


author: Luis Felipe Studzinski Santos
body: [@Carolyn Hinkel](/t5/user/viewprofilepage/user-id/3612746)

Hello,

In the permission scheme, make sure that users have the "Schedule Issues" permission. This permission is essential for classifying issues on Scrum or Kanban boards.

<https://confluence.atlassian.com/jirakb/unable-to-rank-issues-due-to-permission-issue-779158906.html>

comments: author: Carolyn Hinkel
body: I did review the permissions on all 3 projects associated with the stories that are pulled into this board and we meet the criteria. I was thinking maybe it had to do with the fact that stories were coming in from different Jira projects and if that's why we could not move issues to rank them.


Tags: cloud

jira-cloud
Workflow Transition - Identify the Property Value
Asked by Kerri Shirey:

I need to add a property and can't find the Property value, as below example is '100003'. The documentation says it's 'the internal ID of the default apps role created by Jira'. Where can this be found in my Jira instance? Thank you!

![att_3_for_2062286864.png](/t5/image/serverpage/image-id/337434i230F04ED77B20DE5/image-size/large?v=v2&px=999 "att_3_for_2062286864.png")


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: In global settings, in security section check "Project roles", you will find there something like this

|---------------------------------|-----------------------------------------------------------------------------------------------------------------|
| atlassian-addons-project-access | A project role that represents Connect add-ons declaring a scope that requires more than read issue permissions |

{#project_roles}

Is that what you are looking for?

comments: author: Kerri Shirey
body: Thanks [@?ukasz Modzelewski _TTPSC_](/t5/user/viewprofilepage/user-id/1144009) , but that doesn't tell me the specific Property Value I highlighted above. Where can I find that number?


author: ?ukasz Modzelewski _TTPSC_
body: When you click the 'view usage' link you will see the ID in the URL


Tags: cloud

jira-cloud

jira-service-management
how can I add an editable remaining time field of a tiket and make it visible to the user? I clarify
Asked by Enesmia Puello:


Answers:
author: Trudy Claspill
body: Hello [@Enesmia Puello](/t5/user/viewprofilepage/user-id/5550942)

Welcome to the Atlassian community.

Can you provide more information?

Users can change the Remaining Time information through the Log Work action.

![Screenshot 2024-07-23 at 4.02.32?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337488iDE2AAF5FC7D6677F/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 at 4.02.32?PM.png")![Screenshot 2024-07-23 at 4.02.45?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337487i0F515CB5A11AB986/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 at 4.02.45?PM.png")


Tags: cloud

jira-cloud
Zendesk > JIRA Integration: How to transfer all information from ticket instead of just last message
Asked by Oscar Hernandez:

Zendesk \> JIRA Integration: How to transfer all information from ticket instead of just last message

Right now when I create a new JIRA where it the last comment on ticket was not the customer I have to copy and paste the information from the ticket(email) to JIRA.

The only option that the Zendesk /JIRA integration offers is to copy over the last message on the ticket. However, I'd like to transfer everything from the ticket to JIRA or at least be able to pick and choose the first email from customer because that is where all the information needed to solve the problem that engineering needs.

The integration between JIRA and Zendesk is a "Free" version. Is there a paid version?

1. How can I pick and choose what info to transfer automatically?

2. How can I auto have it transfer things like screenshots included with the ticket?

3. How can I have the Ticket Auto Re-open in Zendesk when the JIRA ticket is completed (issue resolved on JIRA)? I was thinking of using Zapier for this but not sure if its needed.

Thanks,


Answers:
author: Dhiren Notani_Exalate_
body: Hi [@Oscar Hernandez](/t5/user/viewprofilepage/user-id/5550932) ,

Thanks for posting your question here!

I am Dhiren, one of the Solutions Engineers working at Exalate.

I would recommend you to try out a fully decentralized and bi-directional synchronization solution like [Exalate](https://marketplace.atlassian.com/search?query=jira%20issue%20sync) for integrating Jira and Zendesk

With the Groovy based sync rules, you can choose what information to send and recieve between both the systems including system/custom fields, comments, statuses, attachments etc.

Let me know if you have any more questions or concerns.

Thanks, Dhiren


author: Josh_Unito
body: [@Oscar Hernandez](/t5/user/viewprofilepage/user-id/5550932) The native integrations typically only offer limited functionality. But there are a ton of third-party solutions out there (paid) that allow you to do pretty much anything you want. The scripted integrations require a lot of technical knowledge and maintenance.

Unito has a no-code 2-way integration for Jira and Zendesk that lets you automatically turn issues into tickets and vice-versa with support for all the fields you'd need.

Here's a guide I wrote on [how to sync Jira issues with Zendesk tickets](https://bit.ly/ATL-JIRA-Zendesk-Guide). It includes a video demo if you want to check it out.

Let me know if you have any questions! I can also set you up with a personalized demo with one of our integration experts.


Tags: cloud

jira-cloud
Hi everyone, I added Priority dropdown for tickets with dif values but on List View it show Medium.
Asked by Muhammad Bilal:

I added a dropdown for Priority to all my issue types but when the issues are opened and List View is selected, their Priority is shown as Medium, I didn't add Medium as an option. When I open the ticket, it shows the correct priority inside but I want those exact values to be shown on the List value as well. Kindly help me out. Thank you!


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Can you share screenshots?

It's likely that the text and icon of your priorities need adjusting, but screenshots would help identify what is going on.


Tags: cloud

jira-cloud
Only one epic showing in Planning Board
Asked by Amanda Manget:

I have a Software Project where I've added 12 epics in the Timeline view, each with several tasks. In the Board view, only one task is shown and one epic is available to filter. There are no filters on.

How do I show all my tasks in the board view?

![Screenshot 2024-07-23 at 1.40.18?PM.png](/t5/image/serverpage/image-id/337410i41B2E0B4541BE472/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 at 1.40.18?PM.png")


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: Notice that the only visible task is already in "In progress" column, and belongs to Epic.

Those filtering options are allowing to clean up the view, but if there are no tasks then there is no need to show that option - since it won't clear anything :)

So if tasks from those other Epics will show up on the board, then you will be able to filter tasks from selected Epics


Tags: cloud

jira-cloud

jira-software
How do I find user stories without any critical or major defect?
Asked by Shubham Adhikari:

Hello folks,

Let's say I have 20 user stories with bunch of defects on each. I am trying to list out the user stories which does not have any major or critical defects associated with it. How would I go about it? Sorry, I am a new user and not sure if I have enough information in my question.


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: It depends how you are linking those user stories with defects e.g links, subtask or with some 3rd party apps (like Xray) it might be easy to spot if the status on story is green, if every test passed. Those 3rd pary apps probably have documentation how to overview status of tests.

If you try to search for defects related to user story with JQL, you might end up with queries returning nothing, because the result of query are issues, so if nothing matches the search, nothing will be returned.

I'm from the team behind 2 apps which might help a bit:

- [Issue Links Viewer](https://marketplace.atlassian.com/apps/1216207/issue-links-viewer?hosting=cloud&tab=overview) - this app display links, also on JQL search, with this you could visually check which issues have the most issues linked

- [Excel 365 Connector](https://marketplace.atlassian.com/apps/1222961/excel-365-connector-for-jira?hosting=cloud&tab=overview) - this app allow to import/export Jira issues to Excel, this way you can use Excel features to search, filter, count data etc.

comments: author: Shubham Adhikari
body: I am not trying to search for defects but rather user stories that do not contain major or critical defects. Unfortunately, I would not be able to use 3rd party apps due to organization's restrictions.


author: ?ukasz Modzelewski _TTPSC_
body: You can try with gadgets on dashboard, eg. the filter count might work, it would require creating filters but might give a nice overview.

I found some awesome example: <https://community.atlassian.com/t5/Jira-questions/How-to-use-Filter-Count-Gadget-to-display-number-of-tickets-per/qaq-p/2270068>


Tags: jira-unknown-hosting-type

unknown-hosting-type
gadget Text problem
Asked by ???????:

Use the "Text" gadget When you first load the desktop, the gadget appears empty. If you go to gadget settings ? edit and then save the gadget, the gadget data appears. When refreshing, the pages disappear again.


Answers:
author: Nicolas Bourdages _Ubisoft_
body: This is likely caused by a Chrome update. Try with a different browser.

There's unlikely to be any sort of fix incoming, the Text gadget is already deprecated in the favor of the Rich Text gadget available in Jira DC 9.x


Tags: jira-unknown-hosting-type

unknown-hosting-type
Automation help: Can I create issue links between brand new issues created by the same rule?
Asked by Cory Beaudoin:

Hello Atlassian Community!

Jira Cloud administrator here. I have a complex request from an end user to implement a new automation:

* The automation needs to create a new Epic, as well as 10 Stories

* Those Stories need to be child issues of that Epic

* Some of the Stories need to have issue links with each other, i.e. Story #2 needs a 'depends on' issue link with Story #10

I'll building this using default Jira Global Automations.

The Branch Rule/Related Issues function does allow for issue linking between the trigger issue and the most recently created issue, and you can set the Parent to be the current issue or the trigger issue. So none of those options give me what I need.

So my dilemma is whether or not I can create an issue link/parent relationships between the child Story and the Epic within the same automation rule, and if I can create issue links between brand new issues created in the same automation rule, too. I can create the issue in *separate* automation rules, but then I don't have a good way to reference back to the issues.

Anyone built anything similar to this? Do I need to use a third-party app? Am I attempting to build something that's impossible to implement?

Thanks in advance!


Answers:
author: Trudy Claspill
body: Hello [@Cory Beaudoin](/t5/user/viewprofilepage/user-id/4094988)

Whenever asking for help with an Automation Rule it will help us help you if you show us the rule you have constructed.

It is possible to create a parent Epic issue and its child issues in the same rule, and get the Parent field in the child issues set to the Epic created in the same rule. Seeing the structure or your rule will enable us to advise you specifically how to implement that.

Creating generic issue links between the child issues may be a bit more complicated. Again if we see the structure of your rule we may be able to offer advice.


author: Bill Sheboy
body: Hi [@Cory Beaudoin](/t5/user/viewprofilepage/user-id/4094988)

This question has been asked a few times before in the community, and if you search you may find the details of the discussions / limitations / solutions attempted.

Essentially, *if your rule has no branches to create issues*, the key of each created issue could be saved with Create Variable, and then those variables could be used to add links...one by one. Rules like this are sometimes limited by the maximum rule size of 65 components.

Kind regards,  
Bill


Tags: automation

child

cloud

issue-link

jira-cloud

parent
What can i use?
Asked by Vusimusi Mashao:

need a kanban board for development


Answers:
author: Brant Schroeder
body: [@Vusimusi Mashao](/t5/user/viewprofilepage/user-id/1182017) Welcome to the Atlassian community

You can use Jira. Here is some helpful information about it's Kanabn functionality - <https://www.atlassian.com/software/jira/features/kanban-boards>


author: Tansu Akdeniz
body: Hi [@Vusimusi Mashao](/t5/user/viewprofilepage/user-id/1182017)

Welcome to the community.

Do you have a specific question?

Please check these:

* [Jira boards introduction](https://www.atlassian.com/software/jira/guides/boards/overview#what-is-a-jira-board)
* [Learn how to create agile boards in Jira](https://www.atlassian.com/agile/tutorials/creating-your-agile-board)


Tags: cloud

jira-cloud
CSV Bulk Update Existing
Asked by Jacob Hanson:

Hello everyone,   

I have created some custom fields for my project. Those fields are new and do not have data populated. I want to add data into them using excel and then update the existing issues.   

What is the best practice to do this?


Answers:
author: Brant Schroeder
body: [@Jacob Hanson](/t5/user/viewprofilepage/user-id/5270196) Yes, you can import updates via the External System Import in CSV format.  

You will need to have the issue ID for each issue and then combine that with the data in excel. Then save the excel file to CSV and do the import. I would suggest doing one update at a time to ensure that you have everything setup correctly and then do the large import that updates all the issues.

Here is some helpful information about imports. <https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/>


author: Hannes Obweger - JXL for Jira
body: Hi [@Jacob Hanson](/t5/user/viewprofilepage/user-id/5270196)

just to add to Brant's great answer:

If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2763170).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features, including the ability to inline bulk-edit your issues via copy/paste. This works within JXL, but also between JXL and pretty much any other app, including e.g. Excel.

This is how this looks in action:

![copy-paste-xslx-to-jxl-due-dates.gif](https://community.atlassian.com/t5/image/serverpage/image-id/338353i43B10EC7C6FD692A/image-size/large?v=v2&px=999 "copy-paste-xslx-to-jxl-due-dates.gif")

This is updating the due date, but it would work for any other (custom) field as well.

Depending on your exact use case, you could consider making your changes directly in JXL, or copying them over as shown above. You can update any number of issues in one go, so you should be done with your work in no time.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-service-management

jira-service-management-cloud
Filter for user not assigned any task
Asked by Mudassir Hasan:

Hello

CEO wants to see list of resources which has no task assigned to them, can you please provide any reference or query for this.


Answers:
author: Nicolas Grossi
body: [@Mudassir Hasan](/t5/user/viewprofilepage/user-id/5550756) you might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/How-can-i-filter-users-with-no-tasks-assigned-to-them/qaq-p/2733709>

Nicolas

comments: author: Mudassir Hasan
body: Thank you for the help


Tags: cloud

jira-cloud