youngmon/atlassian-qna huggingface dataset:
Populate data from jira with variable
Asked by MrRayLope:

Hi!

I have a few tables with jira queries. For example: "project = 222 AND **fixVersion** = 333 ORDER BY priority DESC"

Is there a way to use variable and not to enter **fixVersion** every time? Maybe there is a way to create variable in source editor?

Thank you in advance!


Answers:
author: Brant Schroeder
body: [@MrRayLope](/t5/user/viewprofilepage/user-id/5364269) Welcome to the Atlassian community

There is not a way to do this in the delivered product. I am also not aware of any apps that have that functionality.

comments: author: Brant Schroeder
body: [@MrRayLope](/t5/user/viewprofilepage/user-id/5364269) can you accept the answer to help others?


Tags: unknown-hosting-type
Child Page with Anchor of the Parent Page
Asked by Leon Edelsbrunner:

Hello,

Is it possible to insert a child page in the main page tree of a space with an link/anchor from a parent page?

For context, the hole content is in the parent page. If you click on the child page below you will be redirected to the anchor in the parent page.

Thanks in advance.


Answers:
author: Brant Schroeder
body: [@Leon Edelsbrunner](/t5/user/viewprofilepage/user-id/5364258) The only way you would be able to do this is to have a child page that uses JavaScript to redirect to the anchor in the parent page. It seems like a better idea to actually brake the parent page up into the child pages in order to get it to display in the main navigation or just have the parent page with a robust navigation on the actual page in the header.

comments: author: Brant Schroeder
body: [@Leon Edelsbrunner](/t5/user/viewprofilepage/user-id/5364258) can you accept the answer to help others?


Tags: confluence-server

server
Jira custom fields in Confluence
Asked by David Plesu:

I hope this email finds you well!  
I would like to know if there is a possiblity to add a custom field from Jira Software to confluence.  
For example: I have Project X in my jira instance, I want to create a page in Confluence about this page, and create a table with: a custom field, let's say fixVersion: and to be able to select like in Jira the value.  
Summarize to pull the field from Jira and to be able to manipulate the values.  
Thanks in advance.  
Best regards,  
David.


Answers:
author: Mykenna Cepek
body: There are [Marketplace Apps](https://marketplace.atlassian.com/) you can add to Confluence that will give you the ability to edit Jira data from within a Confluence page.

But standard out-of-the-box Confluence doesn't (to my knowledge) include that ability.


Tags: cloud

confluence-cloud
Automatic numbering deleted in exported PDFs
Asked by Timothy Morrow:

Automatic number works in Confluence, but when you export a space to PDF, the numbers all revert to '1'.

Automatic numbering seems to be a years-long problem that Atlassian is not addressing; anyone have a workaround?


Answers:
author: Dan Breyen
body: Hi Tim, I would agree this sounds like a bug to me. I took a look for something in Atlassian's Jira site (jira.atlassian.com) but I couldn't find anything specific.

Has support weighed in on this? Maybe they have a Jira number for it? If you have steps to reproduce, I would think we can at least get a ticket \& vote on it.

comments: author: Timothy Morrow
body: I have strong doubts that Atlassian has spent any meaningful time on this, and I don't believe they'll invest any time at all in the future.

I have the impression that they'd rather have their customers use plugins from the Atlassian Marketplace, in which case they reap the license revenue - not just for the number of users the customer requires, but instead for the entire org license count, which is breathtakingly unfair.

This is the case with us: we'd love to use Scroll PDF (which would appear to bypass the number list problem), as well as Scroll HTML, but would need these plugins for only 5 people in the company - but since our full org license count is 200+, the cost would be, from a cost-benefit point of view, astronomical. In other words, simply not worth the money.

Perusing the forum has revealed quite a few customers who are very disappointed in the way Atlassian seems to ignore what would be, at least in this case, problems that are easy to fix.

I'm not holding my breath that Atlassian will do anything about this, despite the number of people who complain about it. They're too big and rich, and believe they have bigger fish to fry.


Tags: cloud

confluence-cloud
Confluence upgrade from 7.13.12 to 8.5 possible?
Asked by Ramanatha Pasupula:

Hi,

we are planning to upgrade Confluence from 7.13.12 to 8.5 is it possible?


Answers:
author: Max Foerster - K15t
body: Hi [@Ramanatha Pasupula](/t5/user/viewprofilepage/user-id/5332265) , welome to the community.

According to Atlassian's documentation on upgrading Confluence, the suggested upgrade path for your version and any version between 6.0.5 to 8.x is "Upgrade directly to the latest version of Confluence 8." ([Upgrading Confluence)](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html)

Best, Max


author: Sanjen Bariki
body: Hi [@Ramanatha Pasupula](/t5/user/viewprofilepage/user-id/5332265) ,

Welcome to atlassian community!  
Yes its possible.

Please follow the below document for the upgradation steps and before upgrade steps.

* **[Chcek the DB version in supported platform](https://confluence.atlassian.com/doc/supported-platforms-207488198.html)**
* **[Upgrade steps and Upgrade matix](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html)**
* **[New version conflunece Upgrade Release Notes](https://confluence.atlassian.com/doc/confluence-8-5-upgrade-notes-1252010170.html)**

Hope all the document will helps you.

Regards,

Sanjen

Don't forget to hit the accept answer If it helps you?.


Tags: confluence-server

server
Clear Analytics data for Confluence Cloud spaces
Asked by Bart Vos:

Is there a possibility to clear the Analytics data for a Confluence Cloud Space (in a Premium plan)?  

We like to clear the data because we had a (long) trial and test period and we want only data from after the go-live.   

<br />

<br />

<br />

<br />

<br />


Answers:
author: Sunny Sun
body: Hello [@Bart Vos](/t5/user/viewprofilepage/user-id/5361240)

Analytics does not have options to clear historical data atm. However, what you could do is to play around with Analytics during trial in a test space and then delete the space once your team is ready to make the decision to stay on Premium or downgrade!   

Hope this helps :)


Tags: cloud

confluence-cloud
Headings in macros "table of contents" (problem with included pages) confluence
Asked by Stanislav:

I am using "table of contents macro" to have easy navigation on the confluence page.

But i have a problem that if you use macros "Include page" on this page, lets mark this page as number (1). And the page that we include we will mark as number (2).  
So if the included page (2) have its own heading it will translate this heading to the page (1) where i need only its own heading.

I dont like the solution where we exclude some sort of headings lower and use them in included pages (2) because pages a very different and it is not possible to controll headings for every included page.


Answers:
author: Stanislav
body: maybe you can exclude everything under the class="expand-content"

comments: author: Stanislav
body: This pages are included and under expand macros. Included pages shown in ToC macros but because it is expand you cant click it for example. MAybe you know how to exclude from ToC "included" pages or heading under "expand" macros  

<br />

![Screenshot 2023-11-14 172532.png](https://community.atlassian.com/t5/image/serverpage/image-id/291626i988592A4FF8532B8/image-size/large?v=v2&px=999 "Screenshot 2023-11-14 172532.png")


Tags: confluence-server

server
How to Efficiently Integrate Jira with External Project Management Tools?
Asked by Aqib Junaid:

Hi Community,

I'm currently exploring ways to integrate Jira with external project management tools to streamline our workflow and improve efficiency. Our team uses a combination of Jira for issue tracking and an external tool for managing broader project tasks.

I've found a guide on [website](https://snaptubes.pro/) that outlines several integration methods and tools that could facilitate this process. However, I'm interested in hearing about your experiences:

1. What tools or methods have you successfully used to integrate Jira with other project management platforms?
2. Are there any common pitfalls or challenges to be aware of during the integration process?
3. How do you handle data synchronization and avoid duplications?

Your insights would be greatly appreciated!

Thank you!


Answers:
author: Dhiren Notani_Exalate_
body: Hi [@Aqib Junaid](/t5/user/viewprofilepage/user-id/5520449) ,

Hope you are doing well. I am Dhiren, one of the Solutions Engineers working at Exalate.

I would recommend you to try out a fully decentralized solution like [Exalate](https://marketplace.atlassian.com/search?query=jira%20issue%20sync) to integrate your Jira with External tools.

Can you please share the name of the tool that you are interested to connect with Jira?

Exalate supports the sync for (Jira, Azure DevOps, GitHub, ServiceNow, Zendesk, Salesforce) etc out of the box and we have a team who can help you develop a custom connector for any legacy/work management system not listed above.

Thanks, Dhiren


author: Josh_Unito
body: Hi [@Aqib Junaid](/t5/user/viewprofilepage/user-id/5520449), it depends which other tools you plan on connecting to Jira and how much work you plan on syncing between them.

In terms of pitfalls, here are a few to keep in mind:

* **Overcomplicating It:** Start simple, sync a few key fields first, then expand as you need.
* **Data Overload:** Be picky about what syncs. Not every detail needs to be everywhere.
* **Forgetting the "Why":** What's the *goal* of this integration? Focus on that first, then pick the tech.

it's also important to keep in mind how integration solutions are priced. Some bill by "operation" or "changes" in which case every edit anyone makes to any synced task or issue counts as one change. So if ten people all edit the same task over the course of a day, that's 10 changes.

Others bill by the total quantity of tasks or items you sync in any given time period, and so on. So it's not always easy to gauge where your needs might align with the best platform/price for your team.

Other challenges relate to your team's comfort with coding since there's a range of code, low-code and no-code tools to choose from. A no-code tool gives you complete control over how your tools sync without needing to write any code.

The best way to avoid duplication errors is to make sure your logic/rules don't overlap and try to apply strict filters or conditions.


Tags: cloud

jira-cloud
Is it possible to Migrate sub task to task issue type while maintaining parent link
Asked by Johnathan:

Hi Community of Jira enthusiasts!

I am bulk editing \& migrating sub tasks into tasks and the parent link field gets cleared, is it possible to change the issue type without losing the parent field? ( 1000's or issues to manually relink it epic, it is to disruptive for the production environment)

If so, what setting would prevent this? Permission etc?

Crossing my fingers this is workable!

Best,

Johnathan


Answers:
author: Trudy Claspill
body: Hello [@Johnathan](/t5/user/viewprofilepage/user-id/4690223)

No, you cannot convert a subtask to a level 0 (standard) issue type and keep its parent set to another level 0 (standard) issue type.

Jira does not allow an issue to have a parent that is at the same level. The parent issue must be in the level above the child.

The Issue Type Hierarchy indicates which issue types are at which level.


author: Ritesh Khatri
body: 1. Create a Custom Field : If you don't already have a custom field to store the parent link, create one. This field can be used temporarily to store the parent link during the transition.  
2. Set Automation 1: Choose the Scheduled to run this periodically. specify the JQL query to select the sub-tasks (e.g., issuetype = Sub-task and project = \<YourProject\>).  
Action: Copy Parent Link to Custom Field: Add an action to Edit Issue. Set the custom field to the value of the parent link.  
For example, if you have a custom field named Parent Link, set it to {{issue.parent.key}}.  
Save Rule. Run Rule Manually  
3. Bulk move Manually : Transition Sub-task to Task: Change the issue type from Sub-task to Task (or the appropriate type for Level 0).  
4. Set Automation 2 : Choose the Scheduled to run this periodically. specify the JQL query to select (e.g., customfield_XXXXX is not empty and parent is empty and project = \<YourProject\>) Set the parent link field back from the custom field value. For example, set the parent link to {{issue.customfield_XXXXX}} where XXXXX is the ID of your custom field.

do follow sequance will work. it's worked for me well


Tags: cloud

jira-cloud
Jira integration
Asked by Banti:

Hello,

Is it possible to integrate Jira with Copilot? If so, how can it be done?

Thank you


Answers:
author: Dave Rosenlund _Trundl_
body: It looks like the answer to your question is yes, [@Banti](/t5/user/viewprofilepage/user-id/5320130) ?

Check out this Microsoft blog post: '[*Unlock productivity with Jira Cloud plugin for Microsoft Copilot for Microsoft 365*](https://partner.microsoft.com/en-US/blog/article/unlock-productivity-with-jira-cloud-plugin-for-microsoft-copilot-for-microsoft-365)'

Good luck,

-dave


Tags: cloud

jira-cloud
Missing Tickets from Jira project
Asked by Deepika Venkatesan:

We are unable to find the one of the story tickets and which was not deleted or achieved from one project. Could anyone please help on the ways to recover back the ticket.  

Thanks  


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Deepika Venkatesan](/t5/user/viewprofilepage/user-id/5520379) ?

You haven't really given the community much to go on. Screenshots might help. Have you tried to "View all issues" and a filter based on keywords?

![Screenshot 2024-06-13 at 11.58.33?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329762iED3A7CB45295D5D3/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 at 11.58.33?AM.png")![Screenshot 2024-06-13 at 12.01.37?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329763i74FC4663F2F2759C/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 at 12.01.37?PM.png")

I hope this helps. If not, please share additional details.

-dave


author: Mikael Sandberg
body: Hi [@Deepika Venkatesan](/t5/user/viewprofilepage/user-id/5520379),

Welcome to Atlassian Community!

Do you still remember the link to the issue? If you go to that link, do you get redirected or an error? If you get an error that means that the issue was deleted and then the only way to restore it would be to restore a backup and then recover the issue from there.


Tags: data-center

jira-data-center
Jira page unavailable
Asked by Diep Tu Minh:

Good morning,

I have a project that I manage with the Jira management tool, but for some reason since last February, I could not access the project anymore, and now even the URL cannot be found. I created the project and still use it last December, but at the end of January, the page was unavailable. This is what I see when I click on the link to my project with the URL and now the URL is not found.

Please help!!![Screenshot 2024-06-13 at 11.26.37?AM.png](/t5/image/serverpage/image-id/329732i35E8F15C0F816914/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 at 11.26.37?AM.png")

The URL is <https://onlyahippo.atlassian.net/>


Answers:
author: Mikael Sandberg
body: Hi [@Diep Tu Minh](/t5/user/viewprofilepage/user-id/5520351),

Welcome to Atlassian Community!

If all your Jira Cloud products are on the free plan they will be deactivated after 120 days or inactivity, and then Atlassian will retain the data for another 60 days (15 days of you are on the old billing system) before being deleted. You can read more about it in [this KB](https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#What-happens-to-Free-plan-products-if-they--x27-re-inactive-for-too-long).

comments: author: Diep Tu Minh
body: But I was using it in December and try to go back in January and I could not.


author: Diep Tu Minh
body: So do you think the project are gone and cannot recuperate anymore, because I was using it in December, but could not access to it January or February


author: Mikael Sandberg
body: I don't know what happened in this case, but you will get a warning email way before your instance will become inactive, and all you have to do it log in to it in order to extend it. Since your instance cannot be reached anymore and this has been the case since February there is no way of restoring it because you are way pass the 15 days/60 days retention.


author: Diep Tu Minh
body: The problem is I was the one who created the project management, but it is possible that I create it from someone else account project, but I was with them in a project before?


author: Diep Tu Minh
body: Also the project was created and I use them before the update of the new altas, when it gets updated it is when I don't have access to it anymore.


Tags: cloud

jira-cloud
can "checklist for jira" field be added as a column in Big Picture
Asked by Fred W:

we are using Jira Datacentre and the "Checklist for Jira" addon and "Big Picture " all at quite recent versions.

Can a checklist field be used to show as a column in the different views ie GANTT view. And the fields contents be shown in that column.


Answers:
author: Wojciech Wardaszko _HeroCoders_
body: [@Maxime Lefebvre _Okapya_](/t5/user/viewprofilepage/user-id/1278869)can you help?


author: Pascal Perreault _Okapya_
body: Hi Fred,

I am part of the team that develop Checklist for Jira DC.

You can display checklist information in board views (Kanban and Scrum). I suggest you take a look at [our Agile board use cases](https://doc.okapya.com/checklist-for-jira/agile-boards) for more details.

I must admit I am not familiar with "Big Picture" so I will be of little help for you there. Checklist fields are implemented as standard Jira Custom Fields, so if "Big Picture" can display custom fields, they should be able to display checklist fields.

I hope this helps!

Kind regards,

comments: author: Fred W
body: can see it on kanban and Scrum Boards. Other custom fields automatically "turn up" in Big Picture, but these certainly don't.

Maybe Appfire / Big Picture team can help.


Tags: addon-com.okapya.jira.checklist

big-picture

data-center

jira-data-center

jira-server

server
Not recieving reset password
Asked by Abdul:

Hello,

One of my staff is having an issue not receiving the password reset requested.

We changed our domain registrar recently and we thought this could be the problem but we are not sure.

Thank you for your help

Abdul'.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please raise a ticket at <https://support.atlassian.com/contact>. We will be able to review the logs for specific user email and check the status. Thanks


Tags: cloud

jira-cloud
need to edit a userstory as an epic.
Asked by Jose Noguera:

Hi, I am creating a project in Scrum and by mistake I create an activity as a Userstory when in fact is a epic. How can I update the record to the desired kind? (Epic).

Thanks

J.


Answers:
author: Stephen_Lugton
body: [@Jose Noguera](/t5/user/viewprofilepage/user-id/5517530) you may have to get an admin to do this for you if you don't have the necessary permissions to move a ticket, but from the ticket click on the ellipses (...) in the top right corner then choose 'Move' from the dropdown:  

![Move.png](https://community.atlassian.com/t5/image/serverpage/image-id/329727iF199E2C93D2B37A8/image-size/large?v=v2&px=999 "Move.png")

On the next screen choose epic as the new issue type then click next a couple of times until you get to confirm then confirm the change  

![Move to epic.png](https://community.atlassian.com/t5/image/serverpage/image-id/329729i48E3688DF21221DE/image-size/large?v=v2&px=999 "Move to epic.png")


author: Dick
body: Hi Jose,

**Move** the story. You can select the same project, but also you can select a different issuetype during a move.

comments: author: Dick
body: There will be a small question as to provide additional info to mandatory fields in the epic


Tags: cloud

jira-cloud
Display column in filter for Feature Flag
Asked by Katherine Lord:

Using JQL (

<https://support.atlassian.com/jira-work-management/docs/jql-developer-status/>) you can filter out various feature flag items but how do you add a column to view that info vs going to each ticket individually?

There is no column for "Releases / Feature Flag" etc that I could find.


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Katherine Lord](/t5/user/viewprofilepage/user-id/5281149). I'm a little lost (sorry, it's me---not you).  

When you say "add a column," what are you envisioning? Are you talking about a column in the new Jira List view?

Can you share a decorated screenshot illustrating what you hope to see?

Best,

-dave


Tags: cloud

development

jira-cloud
How to view stories and bugs in Kanban view?
Asked by Christopher Schlaepfer:

Hi there,

I recently created a Jira project and have set up a kanban board to track my team's work. I've grouped tasks into swimlanes based on Epics, but I'm only able to view tasks in the kanban board view, not stories or bugs. I've added these issue types (story \& bug) in my project's issue types, but when I create a new bug or story it doesn't appear in my board view. How can I update my board so that it shows stories, tasks, and bug cards alongside each other?

Thanks.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Christopher Schlaepfer](/t5/user/viewprofilepage/user-id/5520267) and welcome to the community,

You have to check two things:

* Your board's filter (<https://support.atlassian.com/jira-software-cloud/docs/change-board-filters-for-a-company-managed-board/>)
* Your board's column mapping (<https://support.atlassian.com/jira-software-cloud/docs/configure-columns/>)

Let me know if that helped.

comments: author: Christopher Schlaepfer
body: Hi Alex, neither of these helped.

In the first set of instructions for the board's filter, it says to navigate to the "General" page after clicking "Configure Board" - however, there is no "General" page to navigate to after clicking configuration. There is no indication that any filters are applied elsewhere.

The column mapping page only allows me to add, edit, delete, or move columns; there is no option to fine-tune which types appear in each column.

Seems unintuitive that only tasks should appear by default, while showing other (arguably more descriptive) issue types is hidden behind setting buried within the board configuration, that I still can't seem to find.


Tags: cloud

jira-cloud
Add reporter in rest API
Asked by Alixanne FERAUD:

Hello,

can someone help me with my post because i saw it's possible to add a reporter but it doesn"t work here !

it's working with request participant, but not with reporter ! :( so sad...

thank you

**POST** : https://\<DOMAIN\>.atlassian.net/rest/servicedeskapi/request

**Body** : JSON  

{  
"requestTypeId": "80",  
"serviceDeskId": "6",  
"reporter": \[  
"\<ID of the reporter\>"  
\],  
"requestFieldValues": {  
"description": "test test test",  
"summary": "Access request for USER XX",  
"customfield_10272": {  
"id": "11006"  
},  
"customfield_10394": {  
"id": "10927"  
},  
"customfield_10465": {  
"id": "11087",  
"child": {  
"id": "11369"  
}  
}  
},  
"isAdfRequest": false  
}


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Alixanne FERAUD](/t5/user/viewprofilepage/user-id/5244733)

I dont think that reporter get \[\].

Try this:

```
"reporter": { "id": "5b10a2844c20165700ede21g" }
```

Of course replace the above id with your id.


Tags: cloud

jira-service-management

jira-service-management-cloud