upgrading from JIRA 9.17 to JIRA 10 initial install was using the EXE on windows as a service
Asked by Patricia Bascom:

I am trying to follow the upgrade directions for a manual install but it doesn't work for a server that has had all JIRA installs done with the exe. now that the exe is no longer being supplied I can't figure out how to upgrade JIRA from 9.17.1 to 10.0.0. I extracted all the files and copied them to /Jira install/ and copied the JDK 17 files to the /Jira install/jre folder. I updated the permissions for the service account. JIRA will not stay running but I'm not seeing anything in the Application logs.

Do I need to also update tomcat?

Has anyone done the transition from using exe to the zip?


Answers:
author: Petr AST
body: Hi [@Patricia Bascom](/t5/user/viewprofilepage/user-id/5142884)

Have you figured out how to update without an installer but through a zip archive?

comments: author: Patricia Bascom
body: [@Petr AST](/t5/user/viewprofilepage/user-id/4029972)

Not yet, I will start again tomorrow. I had to do the latest update for 9 today on operations.


author: Patricia Bascom
body: [@Petr AST](/t5/user/viewprofilepage/user-id/4029972) , We are still looking, it looks like I need to install some things (JAVA) to make sure things are pointing to the right areas


author: Ralf Fehling
body: Hey Patricia,

<https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-windows-from-zip-file-938846839.html>

"Tell Jira where to find your \<home-directory\> when it starts up. There are two ways to do this"

Best regards

Ralf

comments: author: Ralf Fehling
body: I would expect you to have to store the javahome.

<https://confluence.atlassian.com/jirakb/how-to-change-the-java-version-used-by-jira-765594330.html>


author: Patricia Bascom
body: [@Ralf Fehling](/t5/user/viewprofilepage/user-id/4255904) , do you have to make a new directory every time you upgrade, or can you just copy the new files into the current install directory? Also do I need to update Tomcat? I didn't see that in any of the documentation.


author: Ralf Fehling
body: In principle, you only have to take over the configuration of the installer itself. In other words, jira home remains unchanged, but must be entered in the configuration file. The same applies to java home. You can also save the jdk outside of jira.


author: Patricia Bascom
body: [@Ralf Fehling](/t5/user/viewprofilepage/user-id/4255904)

I'm sorry if this is a stupid question. But can I copy the JIRA 10 files to the current JIRA 9 install directory and the which installer and configuration files are you talking about (exact names)?

I was thrown into this application and I'm still learning my way around the system.


author: Ralf Fehling
body: [@Patricia Bascom](/t5/user/viewprofilepage/user-id/5142884)

![javahome.png](https://community.atlassian.com/t5/image/serverpage/image-id/344943iC75B0A8298517625/image-size/large?v=v2&px=999 "javahome.png")![jirahome.png](https://community.atlassian.com/t5/image/serverpage/image-id/344944i640F4099B39D7BB8/image-size/large?v=v2&px=999 "jirahome.png")

Hi Patricia,  
I have a Windows instance that I have installed with the installer and a Unix instance that I install with the archive. Both instances are version 9.12.8, so I don't have any practical experience with Jira 10 yet, but the Windows archive won't behave any differently.

As you can see in the screenshots, the Windows installer has taken over some of the configurations so far. Jira_Home and Java_Home were set.

You never have to move your data (Jira_Home). You just have to show Jira where to look ;) (jira-application.properties or setenv.bat). In setenv.bat you can also use SET to fill the variable Java_Home with any path (can be done directly in the first line).

Translated with DeepL.com (free version)

Best Regards  
Ralf


Tags: data-center

jira-data-center

jira-server

server