youngmon/atlassian-qna huggingface dataset:
Having trouble getting a trello rule trigger to activate
Asked by Quells T:

I'm trying to set up a simple rule such that when @ is used in a new card comment, the person addressed would get added as a member of the card as well as myself. This way, we would both continue to get notified with any movement on the card.

I've set up the rule as follows:

"when @person-A is added to a card by anyone, add member @person-A to the card, and add member @person-B to the card"

Here's a picture of that rule.

![rule_doesn't_activate.png](https://community.atlassian.com/t5/image/serverpage/image-id/271152i5759A242E2C15B05/image-size/large?v=v2&px=999 "rule_doesn't_activate.png")

This rule never activates. I'm thinking the trigger doesn't do what I think it means...

Anyone have a clue what's going on here?


Answers:
author: Dreamsuite Mike
body: Hi [@Quells T](/t5/user/viewprofilepage/user-id/5269334)

If it is to be triggered from the @ in a comment, you want to be using the "when a comment is posted to a card by..." trigger

![Screenshot 2023-07-26 093327.png](https://community.atlassian.com/t5/image/serverpage/image-id/271218i74E328DBCDB4FAA2/image-size/large?v=v2&px=999 "Screenshot 2023-07-26 093327.png")

comments: author: Quells T
body: This works! Thank you very much!!

I went with the rule:

*when a comment containing "@" is posted to a card by anyone, add member @person-A to the card, and add member @ person-B to the card*

Using just "@" as the trigger is a bit broad, but my board only has 2 members, so it's fine.
If I want to open an attachment in Trello, it wants me to save the attachment.
Asked by Bradley Spooner:

same problem for emails (outloo), word and excel

chrome is up-to-date (Version 114.0.5735.248 (Official Build) (64-bit))


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Bradley Spooner](/t5/user/viewprofilepage/user-id/5276755) ?

Welcome to the Community! Can I ask, what type of attachment are you trying to open?

I ask because you should be able to preview image and video attachments within Trello without having to download them by clicking on the thumbnail of the attachment from the card back to open the preview. Other file types, like .doc cannot be previewed and will direct you to download/save.

There is a Power Up available that could allow you to view Microsoft Word, Excel, and PowerPoint attachment files directly in Trello. You can find out more on this via [Office File Viewer - Tiny Power-Ups Club](https://trello.com/power-ups/61bd1b71e0984756b13f7696).

I hope this helps but if you have any other questions please just ask ?

All the best,

Laura
Power Bi authorized for board but I am unable to access data.
Asked by Clay Pettit:

Power Bi had been authorized on a board, my settings show that it is active for the board. However, when I click on the Power BI connect link, it still takes me to the pay screen.


Answers:
author: Alina Kurishko
body: Hi Clay,

Welcome to the Atlassian Community!

While many Power-Ups are offered for free, Power-Ups that integrate with third-party services are only connectors between those services, and in order to take advantage of these connectors, you'll need to have an account for the other service as well.

Because many of those services are provided by separate companies, that are outside of Trello, any costs associated with their products are also separate.

With that said, I must admit that we don't have any in-built integration with Power BI, and this Power-Up wasn't designed by us.

I've tried adding this Power-Up to one of my boards and I've experienced the same behavior -- right after authentication you're requested to purchase a subscription. So this does seem like expected behavior, but it's not controlled by us. In order to take advantage of the Power-Up, you'll need to purchase a subscription first.

Another option would be to try looking for an alternative Power-Up. There might be some other free options!

Alina \| The Trello Team

comments: author: Clay Pettit
body: We have purchased the connector, that's the confusion. It's been paid for, we're wondering why we don't have access to the Power up.


author: Alina Kurishko
body: Ohh, sorry for not picking up on that earlier!

In that case, you'll need to reach out to the Power-Up developer. Unfortunately, we don't have any information on what you'd need to do to get this working, as this Power-Up isn't developed or managed by us ?

You can contact the Power BI Connector developer by clicking on the **Contact Support** button on the Power-Up page - <https://trello.com/power-ups/6224fe4629efea49c6c1e37a>

Hope they can help you resolve this issue in a timely manner!

Alina \| The Trello Team


author: Clay Pettit
body: Got it, I'll contact them. Thanks for the information.
Deadline Filtering Issue
Asked by Stefan Johnson:

I like using sub deadlines but the filtering function doesn't allow me to see if a sub-deadline is due.

How can I maintain deadlines in a simple way without going into the card and then scrolling down to the sub-deadline? I want to be able to look at the board and tell when I have something due, without having to click on the card and scroll all the way down to the sub deadlines. I want to be able to filter where it says due or due in the next day without manually needing to go into the card.


Answers:
author: Dreamsuite Mike
body: Hi [@Stefan Johnson](/t5/user/viewprofilepage/user-id/5276739)

Welcome

I think by sub-deadlines, you mean the due dates in checklists?

There isn't a perfect answer for this unfortunately, filters only happen at card level.

You could check out this article, which will enable board level visibility and filtering but it may not be for you. Have a look and feel free to follow up with any questions you have, I'll try my best to help.

<https://community.atlassian.com/t5/Trello-articles/Mikes-Trello-Tips-Parent-Child-Card-Linking/ba-p/2418149>

comments: author: Stefan Johnson
body: Thanks [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) I appreciate the swift response.
Please stop billing me
Asked by Joost Reedijk:

Hallo Support, ik heb een aantal maanden geleden contact met jullie gehad. Mijn behoefte aangegeven deze licentie te stoppen. Ik heb gevraagd of dat er nog nieuwe facturen zouden komen. Er is mij verzekerd dat dit niet zou gebeuren. Willen jullie aub in jullie support administratie kijken.

Mvg Joost Reedijk


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You need to talk to Atlassian support, not the Community - we have no sight of Atlassian''s billing systems.

As you have said "Trello", the best option is to go to contact support from <https://trello.com/contact> - make sure you use the last option on the page, the others will take you to docs or back here.

Welkom bij de Atlassian-community!  
U moet met de ondersteuning van Atlassian praten, niet met de community - we hebben geen zicht op de factureringssystemen van Atlassian.

Zoals je "Trello" hebt gezegd, is de beste optie om contact op te nemen met de ondersteuning van <https://trello.com/contact> - zorg ervoor dat je de laatste optie op de pagina gebruikt, de anderen brengen je naar documenten of hier terug.
Where can I find an overview of cards combined with all workspaces?
Asked by Mateusz Amarowicz:

Hello,

I wanted to know if there is an overview of my cards (events) which I have to do combined with all of my workspaces so I can organise myself more easier.

Thanks,

Mateusz


Answers:
author: Oliver S
body: Hi Mateusz, welcome to the community! :)

The feature you're probably looking for is the Workspace Calendar View in Trello Premium: <https://support.atlassian.com/trello/docs/workspace-calendar-view/>

This allows you display a calendar view of multiple boards across your Workspace (up to 20). It shows any cards with [due dates defined](https://support.atlassian.com/trello/docs/adding-dates-to-cards/) on these boards.

Trello Premium also has the individual board calendar view built in: <https://support.atlassian.com/trello/docs/calendar-view/> - This shows both cards with due dates, and any [advanced checklist items](https://support.atlassian.com/trello/docs/how-to-use-advanced-checklists-to-set-due-dates/) with due dates set.

Hope this helps! :)
Where did my weekends go?
Asked by Lynn:

Suddenly my date calendar doesn't show Sat/Sun nor can I toggle to the next month.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/271018i6189C68653D71518/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Dreamsuite Mike
body: A world without weekends, this is unthinkable...Or maybe it is a hint to make sure you don't schedule work on weekends ?

Okay, I'll be serious now. I can see that the formatting seems off even..

Can you confirm whether you are using a PC, Mac or iPhone or Android Phone?

Can you confirm if you are using the Trello app or Trello in a web browser

If in a browser, which browser are you using?

comments: author: Lynn
body: Yes, agreed. The formatting seems off to me too.

I'm on PC. Using Chrome. Trello via browser.
Checklist Automation
Asked by Roxanna Vasich:

Im trying to make an automation for when a specific checklist item is checked on a specific checklist name that the whole card gets moved to done. Ive tried multiple ways of doing this and nothing happens, I have checked the automation log and it doesn't even run to show an error.

![Screenshot 2023-07-25 at 8.22.11 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/270931i1F194B86FA3BC6E8/image-size/large?v=v2&px=999 "Screenshot 2023-07-25 at 8.22.11 pm.png")![Screenshot 2023-07-25 at 8.52.45 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/270930iD146CAB2EE012152/image-size/large?v=v2&px=999 "Screenshot 2023-07-25 at 8.52.45 pm.png")


Answers:
author: Dreamsuite Mike
body: Your automations look okay but the text has to match exactly (that includes spaces)

one thing you could do to help counteract that is change the automation to:
> when the "Accepted Quote{\*}" items is checked, move the card to the bottom of list "Completed"

This command removes 2 possibilities for error...

1) It will match just "Accepted Quote" part of the checklist item, and ignores the text after "Accepted Quote". Note, it is worth checking that none of your checklist items have a space before the text begins, this is a common cause of checklist item automations not triggereing.

2) Unless you have the same checklist item in multiple checklists, you don't need the checklist name part of the automation. This removes there being any issue with matching that text.

comments: author: Roxanna Vasich
body: Thank you for your help, i used your suggestions and was able to make the automation work correctly.
Invoicing - old e-mail
Asked by V?t?zslav Herman:

Hey, I use trello.. and I had one e-mail, which I have changed on new one, but I get e-mails for invoices on old e-mail.

How can I change it?

Thanks.


Answers:
author: Dreamsuite Mike
body: Hi [@V?t?zslav Herman](/t5/user/viewprofilepage/user-id/4536780)

You can change the email address associate to the account by clicking 1 then 2

![Screenshot 2023-07-25 122927.png](https://community.atlassian.com/t5/image/serverpage/image-id/270933iF337D43D85079456/image-size/large?v=v2&px=999 "Screenshot 2023-07-25 122927.png")

Then clicking 1 and entering the new email address in 2

![Screenshot 2023-07-25 123018.png](https://community.atlassian.com/t5/image/serverpage/image-id/270932i07871B50C3FB7675/image-size/large?v=v2&px=999 "Screenshot 2023-07-25 123018.png")

comments: author: V?t?zslav Herman
body: Hey, actually I have there the right-new e-mail, but get invoices on old e-mail.


author: Dreamsuite Mike
body: Now, I understand. Click on the billing under your workspace and you'll see a billing email address. You can change that.

![Billingcontact.png](https://community.atlassian.com/t5/image/serverpage/image-id/270954iEABEE5B829AE2EE6/image-size/large?v=v2&px=999 "Billingcontact.png")


author: V?t?zslav Herman
body: aw, it took me around 5-7 minutes to find, but finally :D done. thanks.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

That suggests you have two Atlassian accounts - one that owns the site, and another that is now using it.

You'll need to log into the old account, add the new account to the list of owners, then shut down the old one. (you can't change its email to the new one, as atlassian accounts une email as a unique id, so there's no point keeping it)
Dash cards to pull through from other workspaces
Asked by Emma Sargeant:

Hi,

I love the Dashcard feature in Trello, but I have more than one Workspace, so I need need to find a way to pull all my dated cards through from all my workspaces onto one Dash card - is that possible??

Help!!

Thanks

Emma


Answers:
author: Dreamsuite Mike
body: Hi [@Emma Sargeant](/t5/user/viewprofilepage/user-id/4088269) Unfortunately dashcards do not spread across workspaces.

Out of curiosity, what is the reason for having different workspaces?

Kind Regards,

Mike

comments: author: Laura Neill
body: I agree above nad need this option as well. I work as a consultatn and have multiple companies using this system and they all love it but for me to manage my todos I have to have dash cards on each worspace which is a pain to be nice.


author: Tess @ Goya
body: Another upvote for this functionality [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) - As a consultant working across different organisations and operational teams, I don't always have the luxury of adding someone to my space - On other occasions I am added to someone else's workspace, which then means that I have all of these loose ends which these amazing Dashcards could solve so beautifully if it allowed me to track cards across workspaces that I have been added to.
Could you please tell me how to restore an accidentally deleted trello workspace?
Asked by sergiy.kolesnik:

You accidentally deleted the wrong workspace. All the very important work was done there


Answers:
author: Dreamsuite Mike
body: Hi [@sergiy.kolesnik](/t5/user/viewprofilepage/user-id/5276249)

The workspace is gone but the boards will not be. You can create a new workspace and the boards will be in your closed boards section...

<https://support.atlassian.com/trello/docs/deleting-a-workspace/>


author: Justyna Gdowik _ Deviniti _
body: Hi [@sergiy.kolesnik](/t5/user/viewprofilepage/user-id/5276249) !

Regarding [Trello resources](https://support.atlassian.com/trello/docs/deleting-a-workspace/):
> Deleting a Workspace is permanent and there is no undo. Boards within the Workspace won't be deleted. Instead, your boards in this Workspace will be closed. You can find and [reopen closed boards](https://help.trello.com/article/781-reopening-a-closed-board) by visiting <https://trello.com/my/boards>. You will be required to select a Workspace for the board when reopening it.
New behavior when adding label
Asked by Diogo Ribeiro:

Hi everyone,

There is a new behavior when adding a label: when I add a label through shortcut, '7' for example, now it asks me to choose between different ones:

![1.png](/t5/image/serverpage/image-id/270904i519EAA0379FF09E8/image-size/large?v=v2&px=999 "1.png")

Why is this happening now? How can I define a default?

Thanks in advance,  
Diogo


Answers:
author: Cody C.
body: Hey Diogo! That happens when you have multiple labels within the same color, including lighter and dark versions. If you want the label to be applied automatically when you press 7, the only way to do that currently is to have a single "sky" label.

comments: author: Diogo Ribeiro
body: Thanks for the answer Cody. Does that mean that the labels are shared through different boards?
Can I hide or archive an older workspace? I don't want to delete it.
Asked by Jessica Privett:

I have an old workspace I was a part of that I don't want to delete, but also don't want prominently displayed - is there any way to archive it without completely deleting everything?


Answers:
author: Sushant Verma
body: Hi [@Jessica Privett](/t5/user/viewprofilepage/user-id/5276207)   

Welcome to the community!  

I think at the moment they can only be eliminated. You can take a look at below posts.  

<https://support.atlassian.com/trello/docs/trello-teams/>  
<https://support.atlassian.com/trello/docs/deleting-a-workspace/>  

Hope it will help you!  

Regards,  
Sushant Verma
Why can`t I be added to my team board on trello
Asked by Anastasiia_Vovk:

I have an account on Atlassian, and my team lead is trying to add me to the Trello, but each time I try to log in or sign up to the Trello, I end up on the main Atlassian page. How can this be solved?

Thank you in advance.


Answers:
author: Rodolfo Moreira
body: Hello Anastasiia,

Welcome to the Atlassian Community! I hope you're enjoying Trello.

Please note that all Trello accounts are linked to an Atlassian account, and there's no option to opt-out or undo this connection. To complete your registration, please follow this link:

* <https://trello.com/signup>

You'll receive an email with easy-to-follow instructions on how to sign up for Trello.

I hope this helps.

Happy Trello-ing!
Automatic Email to assigned team member when card due
Asked by Chintan Gandhi:

Hello Everyone,

Just wondering if there is a way trello will send Automatic Email to the assigned team member when card due?


Answers:
author: Christl_Email for Trello
body: Hi [@Chintan Gandhi](/t5/user/viewprofilepage/user-id/5275911)? Welcome to the community!

Christl from [SendBoard](https://www.sendboard.com/) here - makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard).

Yes there is - the member(s) will just need to enable to relevant notification settings. Have a look at [this article](https://support.atlassian.com/trello/docs/receiving-trello-notifications/#Due-date-notifications) on managing Trello notifications (including due date notifications).

If you are concerned that the users will not have the correct notifications enabled or if you want to send a specific email (with custom content for example), you can also create a rule ([using Trello Automation](https://trello.com/guide/automate-anything)) to send an email to the member when a card is due, or any other trigger.

I hope that helps!
Teams Integration Connection
Asked by SGG Support:

Hi All,

Previous to 7/10, Trello was connected to our Microsoft Teams channels as a Connector, however it stopped working randomly. I reauthorized it, to no avail. I then removed the connected and was going to readd, however, Trello is no longer an available Connector, however, I can add the app to the teams channel as a tab.

Has the app been removed as a connector or has anyone else dealt with this before? I want a connector so I can have the notifications that I set (card added, moved, note added, etc.) pop up as a notification within the designated teams channel.

Any help would be appreciated.

Thanks!


Answers:
author: Carolina Lopez
body: Hi, welcome to the Atlassian community!

I'm afraid you won't be able to enable the connector again as Microsoft stopped supporting it at the beginning of the year. In replacement, the feature to add Trello as a tab on a channel was released, you can check more details about how to use it here: <https://support.atlassian.com/trello/docs/the-trello-app-for-microsoft-teams/>
Membership Mgt & CRM
Asked by Angela Agel:

We are looking for a platform to add our community members to, run a template of actions that need to be performed for each member (specific emails day 1, day 2, add to internal documents) and then act as a database of member information like address, contact info and events they have attended.

Can Trello do this?

Thank you.


Answers:
author: milynnus
body: [@Angela Agel](/t5/user/viewprofilepage/user-id/5275591)

From you brief description, it appears you need a contact management system that allows you to automate based on emails by days and allowing you to collect documents and other details like address and records of events on the Trello.

You can handle this by using some email power up but my recommendation with be to investigate the use of Contalist - using its forms, Smartlinks, action (emails) etc to handle the management of your community members.

comments: author: Angela Agel
body: Thank you very much. Researching them now. I greatly appreciate your guidance. HAve a great day!
Como puedo subri mi Taller en trello
Asked by Angel Peroza:

disculpe con mi pregun soy nuevo utilizan el programa de Trello y se me ase dificil como utilizarlo para mi bienestar de trabajos me pueden ayudar yo se que trello es como una comunidad de trabajos de amigos pero si lo hiciera una persona y sin tener amigos que lo ayudaran como me puden ayudar estoy un poco nervioso por mi pregunta.


Answers:
author: Theodoro Reato
body: Hi Angel,

I answered you in your first post! <https://community.atlassian.com/t5/Trello-questions/Como-puedo-subri-mi-Taller-en-trello/qaq-p/2428673#M80361>
Clarification on Bamboo-supported MySQL version
Asked by Brian Roberts:

On the [Bamboo supported platforms](https://confluence.atlassian.com/bamboo/supported-platforms-289276764.html) page, it has 5.6.3 and 5.7 as the supported versions of MySQL. Does anyone know if that means only those 2 versions? OR is it 5.6.3 and above and 5.7 and above?


Answers:
author: Alexey Chystoprudov
body: yes, it's 5.6.3 and above and 5.7.+


Tags: bamboo-administration
How to not deploy after time of day or certain day?
Asked by Robin Keet:

Is it possible to limit "when" a deployment gets executed?

E.g. we have plans that get triggered by Pull Requests. They get deployed to either staging or production, depending on the branch that was merged (develop/master).

The plan to staging (develop branch) can deploy whenever merges happen, as it is the staging, and meh.

To production I want to limit deployments by time and day. No deployments to production (master branch) should be done on Friday/Saturday/Sunday and other days no deployments should be done after 15:00 or before 08:30.

The effect I want to achieve is that if a merge is done to master that it should be queued for the first allowed day after the allowed time.

E.g. A merge done to the master branch should be queued for Monday 08:30 or when an agent is available.


Answers:
author: Steffen Opel _Utoolity_
body: Unfortunately scheduled deployments are not available yet, though in increasingly high demand - please watch and vote for the following related issues to guide Atlassian's roadmap in this regard:

* <https://jira.atlassian.com/browse/BAM-13517>
* <https://jira.atlassian.com/browse/BAM-13819>

comments: author: Robin Keet
body: Hi, that is very unfortunate indeed.

However, issue BAM-13517, would that not already be possible if you use a Release branch and/or tags combined with scheduling via the cronjob option? You'd then allow the deployment only on a new Tag (instead of a merge of a Pull Request for example). It would check \& deploy this at the cronjob's' scheduled time.

BAM-13819 Would indeed also be nice.   

Next to that would be my issue. I would like deployments to happen as work is approved via merge of Pull Request, but only within the 08:30 to 15:00 window, Monday to Thursday. If Merges happen outside that window, then they would need to be queued for the next available window.


author: Steffen Opel _Utoolity_
body: There are certainly a couple of alternatives and/or workarounds, though most seem to come with their own constraints in turn, see for example:

* <https://jira.atlassian.com/browse/BAM-17260>
* <https://jira.atlassian.com/browse/BAM-17886>

The latter specifically mentions *a trigger that's based on a tag*, and then refers to another issue, though I do not fully understand how this would cover a tag based trigger:

* <https://jira.atlassian.com/browse/BAM-13618>  

Either way, right now we seem to be stuck with working around the status quo one way or another ...


Tags: bamboo-administration